FTD Reviews

My boyfriend purchased flowers for me for Vday 2022. Although he purchased these a week before the date, this company still could not fulfill the flowers. We have called and they will tell us they are “delivered” however, it’s clear they are not. One customer service rep stated they did not have the stock to fulfill this order. They continually tell me the flowers are “on the way.” Don’t waste your money with this company. You will be disappointed. Use 1-800 Flowers. Trust me, I've received them every year. Thanks!

I'll probably never use FTD/1800 Flowers/Proflowers again. I order a nice bouquet for my GF's mother (which I do every year) but wanted to make sure she received them because she had lost her husband of 45 years back in October of 2021. I know Valentine's Day would not be the same without him but just wanted to make sure she received them. I order them over 2 weeks ahead of time. The day of the delivery: 7pm, 8pm. rolled around, I called customer service and they told me that they were in transit. Ok, I get it, it's probably the busiest time of the year for them. 9pm, still nothing, call again and I was told it MIGHT come 2/15. TOTALLY UNACCEPTABLE. They issued me a refund, but that's not what I want. I just wanted the flowers to be delivered ON TIME. If you can't deliver, it would've been better for me to get the notice a day before or earlier in the day so I can at least pick something up and deliver them in person.

I ordered the flowers days in advance of Valentine's Day. The delivery date was confirmed for 14 FEB 22. My GF was aware of the delivery so she made it a point to check the front door on multiple occasions throughout the day. At about 6pm, I tracked my order and it stated delivered but they weren't so I chatted with a FTD rep who said the delivery confirmation was in error and that the flowers would be delivered by 9pm. At 8:50pm. I called FTD only to be transferred back to the customer service recorded helpline, I called again and some lady then put me on-hold as she was 'going to go check on the delivery.' My GF never got the flowers and I informed FTD that I demand a full refund.

I ordered a bouquet of roses, all of which showed up dead with black all over them and rips in the petals. I tried to utilize customer service for my ruined gift and they would put me on hold to "transfer" the call, only for them to run me through an automated system to hang up on me. Several calls later where I was "transferred" and the call dropped, I finally got through to someone who wanted to make excuses for their poor customer support. Worst customer support experience I think I have ever encountered.

Bought wife flowers for Valentine's Day to be delivered on Valentine's Day. Came home from Super Bowl party tonight to find her flowers delivered on 2/13 instead of Valentine's Day and flowers were left outside and had blown over I guess from wind, all the water gone. Will never buy from again.

I ordered a bouquet of flowers for my wife for Valentine's Day four days prior. Two days later, I am notified that they can’t deliver that order because they don’t have the flowers and that it will be delivered THREE days later. REALLY? Called to find out why and they could not give me a reasonable explanation. “We will refund your money and charge you for a new order.” That means that my refund will be back in my account in about a week and you want to charge my account again instead of refunding me the difference. Crappy customer service!

Flowers showed up at my house today, but my name wasn't on the label. I called FTD to see if they could figure out how to get the order to the person it was intended for. First agent hung up on me. Second agent literally said, "it's not your problem, consider it a gift from FTD to you". I said that was absurd and not acceptable. She said, "when the customer realizes they weren't delivered, they'll call us". Again not the way to handle this. THEN, she said "If the customer is upset, they'll let us know; it's not your problem". I wanted to scream that I know it's not MY problem, it's YOURS to fix! That's what customer service is!

I ordered a plant for my friend's birthday in a different state, more northern. Initially I wanted it to be delivered on a Saturday (when she was home). The plant did not get delivered on the specific day, it got pushed back twice. I was told that it will be delivered on a Wednesday during the day. That does not work for me! First of all it's freezing cold where she leaves, and my friend is not home during the day and that means that when she gets home she will find a dead plant/flowers by her door. I ended up canceling my order. Even though FDT offered me some discount on my next purchase, it still does not make up for not having my delivery completed when suppose to! Please go with a different delivery company, this was my second incident like this with FTD! Customer service is worse! Don't even talk to you, they just apologize and hand up!!!! Worse experience Ever!!!!

Order placed one week in advance for gravesite service, paid in full. Order confirmation included statement that "funeral delivery will be DONE prior to requested time" at 11:00 am weekday. This did NOT happen and 3 different customer service reps FAILED to with an explanation or remedy to the problem. Funeral service occurred WITHOUT flowers, and I insisted on a full refund. The mortuary staff called 5 hours later to say flowers arrived...A COMPLETE WASTE of time and money.

I ordered a standard bouquet that did not look like the photo. The descriptions says the bouquet contains sunflowers but daisies were used instead and the general quality looked cheaper than the description and photo on the website. Otherwise service was timely and organized, just not the quality I expected.

Terrible, overpriced flowers that were an absolute embarrassment. I was sent a picture of the flowers from the funeral as I was unable to attend due to living out of state and having short notice. They look far worse than the picture on which I based my order. In no universe is that tiny, lame arrangement worth over $150! Also, the card had the florist's name on it. I priced the same flowers at their website and it was $50 cheaper. Thank you for scamming me on my Aunt's funeral flowers, FTD pieces of trash.

I ordered a premium which was 122 dollars but they sent me the standard version. I emailed them for a redelivery and the redelivery was just a standard version again with a lot of tape to make it look like there’s more flowers than there is

Never again! I ordered flowers for my daughter's 30th birthday via FTD Online. I found the bouquet that I wanted to send and took it to the Premium level to the tune of almost $100. I was advised via email that the flowers were scheduled for delivery the day I expected. I found out that evening that the flowers had not in fact been delivered. It seemed that the florist never received the order due to their internet not working appropriately. When I went back to FTD Online, they checked with the florist and said they would be delivered that next day. And due to the issues, the florist said they would upgrade the order. I said I had already upgraded to to Premium, and was assured that they would 'fill it out even further' to make it more full and larger.

I bought a Gold membership and now TWICE out of 6 orders it was shown as "delivered" only it was NOT delivered. Security camera footage confirmed there was not even an attempt to deliver. Business name, address, and recipient name were all 100% correct/accurate. And when you call FTD they don't even care; they just offer a refund or to have the flowers re-delivered. Like, do they not care that whatever florist they used set the status to "delivered" even though it wasn't?!?! Nope, they literally don't care. Instead of receiving a nice surprise, I have to ask my lady if she received anything, and then she has to take time to go check security cameras. It's awful, absolutely awful. I excused it after the 1st time, but not now. NEVER AGAIN FTD!!

I ordered flowers in advance and paid for them to be delivered on my friend's birthday. Two days after the delivery date and they still have not been delivered. I wrote to customer service twice and received an automated response saying they couldn't do anything because the order had already been processed. Really poor customer service and very unreliable delivery service overall.

I ordered flowers to be delivered and they were not. I received an email saying that delivery was "attempted" which I know is untrue because it was a business and a public building. The person who I delivered them to was expecting them because they were actually for someone else. If you actually want someone to receive flowers, don't use these people!

I ordered a Blooming Abundance Gardenia Bonsai plant sent to a family as a sympathy gift. It arrived with the pot broken in 5 places and a mess of dirt and a bag of stones (apparently the family was supposed to assemble). It was also not the plant ordered (maybe bamboo?) and bore absolutely no resemblance to the picture. FTD refunded my $90+, but I think they should have also sent a new plant as compensation for this unacceptable delivery.

I pay for Gold Membership yearly which is supposed to cover delivery but it keeps charging me delivery at checkout and I have to keep calling to reverse it. They said they will send me a coupon but I never received anything. I'll be ordering from other online services.

I ordered a very nice bouquet for a friend's Dad's memorial service. I ordered on a Tuesday in order for them to be delivered on Friday. These were being delivered to a business address and the business close by noon on Fridays. I received confirmation. On Friday, my friend said that the flowers had not been delivered as marked on my order. I had to call to find out why. Apparently they were just late... Customer service asked if they could be delivered that afternoon to the recipient's home, I agreed.

Ordered for delivery 10/01/2021. As of 3:30 Denver time 10/02/2021 no delivery, no contact, no nothing. Spent nearly $100 for nothing. Will never do business again. Will ask for my money back for failure to deliver.

I have been a gold member of FTD since 2016. I ordered flowers to be delivered to a coworker's house for the passing of her grandparent. The flowers never arrived. When I contacted FTD the next day they told me there was a problem and they could deliver them the next day--2 days after the original day. I asked why I wasn't contacted about the problem and they could not tell me. Since it was 2 days later, I needed to change the address to be delivered. I spent the next 25 minutes on the phone trying to get this problem resolved. They never once apologized and I had to beg to get some sort of reimbursement. Very disappointed!

Flowers were never delivered to funeral location. Upon calling FTD, they couldn't tell me anything. They couldn't even tell me what business was supposed to deliver the flowers. The representative said they would do an investigation but he also said FTD would never get back with me to find out the results of the investigation. They protect the incompetent vendor that they contracted with via their "privacy policy" but screw the customer. They owe me more than just a refund.

I ordered flowers that were never delivered. FTD customer service called me this morning. As I was explaining the issue, she commented “thank you for taking this call” and hung up on me. Seriously????

We ordered flowers a week prior to the memorial service for my mother. We received confirmation through email and we confirmed on the phone. The morning of the service (about 4 AM) we received an email confirming the flowers would be delivered on time, so we didn't feel the need to call again. Our hands were full with traveling to the church and finalizing the service details with the minister. As the start of the service approached, we noticed the flowers hadn't been delivered. We called and were told that basically the florist notified them at 9:30 AM they didn't have the flowers for the spray. FTD emailed us - a critical, time sensitive situation and they email us to tell us they can't deliver the flowers, but would we like them a few days later to another address, or credit our payment!

FTD immediately reached out, apologized and made good on behalf of their local florist's mistakes. They handled it the best and most efficient way they could. Kudos to FTD and I will remain a loyal customer.

I ordered flowers for my girlfriend who is a teacher for the first day of school. It's now the end of the second day of school and the flowers were never delivered. Was called by the FTD order center and they said the delivery person was there delivering at the school at like 7pm. School has been closed for many hours at that time. What idiot goes to an elementary school that late. The next day still no delivery so where are the flowers that were attempted to have been delivered the evening prior? My guess the actual delivery was a LIE!!! Chat option on FTD website provided me NO satisfaction on a remedy for the problem. Gave me grief on requesting a refund. So angry with failed service and customer service.

Ordered on 2 Aug 21 to be delivered on 9 Aug 21. Email received saying scheduled for delivery between 8-6pm. Reached out to FTD to let them know she would not be there after 4pm. They refused to provide me the information to let the florist know and said they told the florist. The flowers were not delivered in time and she did not get them before leaving work! I could've picked up my own flowers and drove to work to give them to her myself! Do not use them!!

Hello All, I ordered the "You're Precious Bouquet" for my girlfriend's Birthday (July 2021). Expecting to pay an arm and a leg for good flowers with same day delivery the price point wasn't bad! $82 and some change total with delivery. She received the flowers way earlier than expected (time wise) and being curious I asked to see what they looked like as I ordered the "Deluxe" version and was curious...This is where true disappointment set in. Even at the price point of $65, this bouquet didn't appear to be any more than some $10 flowers from Giant in a vase with some extra greenery...

After my credit card information was given to FTD, I was billed for an amount higher than what was advertised. Also, for a second subsequent order, the bill did not show the Gold card benefits for which I had paid $30 annual fee. Calling customer service did not help to resolve the problem. As per FTD processing, Gold card annual renewal payment by default is automatic. No clear procedure is provided to cancel the automatic renewal of Gold card membership. Therefore, I sent a letter requesting cancellation of automatic renewal billing of Gold card membership renewal. FTD process is convoluted and confounding. They collect credit card data first, and then provide all the billing data, with many higher than advertised amounts.

I ordered flowers for my sister a week ago. They arrived damaged and wilted. I called to express my concern and was told that a replacement bouquet would be supplied. Two days go by and nothing. FTD finally contacted me and told me that the first bouquet would have to be picked up THEN a replacement bouquet would be supplied...nothing. Today I finally called and demanded a full refund which the girl I spoke with told me would be credited back to my card. Will be shocked if I get the refund.

I paid $99 dollars for my mother’s birthday flower arrangement. I received a false delivery confirmation from FTD. So I contacted customer service. They assured me that flower arrangement is on its way and my mother going to get it any minute. Unfortunately it’s 8:48pm and no flowers. Customer service offered to deliver flowers the next day. Which is kind of pointless because my mom’s birthday is today. I would NEVER order flowers from them again.

I ordered a flower arrangement on Friday to be delivered to a friend the following day. I placed my order and received a confirmation email. The following day I received another email stating that the flowers were scheduled for delivery that day...except they NEVER arrived. I called the 800 number (a call center staffed by employees I had a difficult time understanding) to determine what happened. I was told they would still be delivered that day, except it was now 9:30 pm and I was fairly certain no one would be making a delivery after that hour. I called again, this time I was told to wait, they would arrive the next day...except they didn't. A third call to the 800 number produced no explanation for what had happened to the flowers so I requested a refund and then located a local flower shop that actually did deliver what I ordered. Never again will I use FTD (Fail To Deliver).

I made arrangements for flowers to be sent to my Uncle's funeral (as I live 700 mile away). FTD failed to deliver the flowers and I was not made aware of their inexcusable negligence until the following week. How embarrassing to think what my deceased Uncle, friends and family thought of me. FTD owes me more than a refund. FTD= FAIL TO DELIVER

I ordered flowers for my wife’s anniversary to be delivered on a Friday. They were delivered until Monday and of course the flowers were dead by the time she got them. Since they tell you to wait until 8 PM local time, I didn’t get a chance to go somewhere else and buy her flowers. I did get a reimbursement, but how do you calculate ruining the surprise and plans for the day?

I paid $90 to have a flower arrangement delivered. It was never received by the intended recipient. I wrote to ask about a refund, but not only did I not receive a refund, the company didn’t even respond to several inquiries. I spent $90 on nothing, in other words. And the company has been completely unprofessional.

Ordered flowers 8 days ahead for my friend of over 58 years for her birthday. Waited all day for the flowers to be delivered to her and at 9:00 p.m. they still weren’t delivered. They cancelled order.

I just can't believe it! I am so upset! I ordered flowers for a dear friend of mine last week because I could not make it to her memorial YESTERDAY. I get an email this morning that my flowers would be delivered TODAY! It's a church! There may or may not be anyone there to get them! I paid over $100 for those and went with them because they were recommended by the legacy website! I called and canceled it and boy did that little girl get an earful this morning. I asked her why are they even on the legacy website if they can't keep up with the dates on the obituaries!?!? Ugh! Idk what I am going to do now! I'm so upset!!!! I do not recommend. Find a local company that's competent!

I ordered flowers to be delivered to my sister the Wednesday before mother's day this year. I was notified by FTD that they would arrive Friday before mother's day. They arrived 3 days later than Friday and were wilted and horrible. I immediately asked for my shipping charges to be refunded and that happened right away. However they then promised to have the flowers redelivered to arrive within 3 days. They are scheduled to be delivered on May 25th!! That is over a week since the first ones arrived damaged and late! When I called to tell them to forget it, that I just wanted a refund for the cost of the flowers they said no. This is the first and LAST time I will ever buy flowers from this company. Delivery and product is highly unsatisfactory and although the customer service agents were very nice, their accents were so thick it was hard to understand them. Customer service is great. Delivery is horrible.

FTD is hit or miss. Sometimes I can get a really great bouquet and other times it seems like they do the bare minimum. I think it really depends on the local florist who fills the orders. Most times they are an approximation of what the picture online actually looks like.

Used company twice to send flowers to Fla. Each time the flowers were dead once and the 2nd time they were wilted and in disarray in package. Very disappointed and will never use them again. Repeat never ever use that company again..

I have used this flower service several times and I have been very happy with their flower arrangements and their delivery services every time. They are prompt and deliver the flowers on time. The delivery drivers are very nice. Overall, this is a great flower company.

Have used several of these. Fits best w/ great quality and reliability. Good selection and good prices. Have sent Mother’s Day, Birthday, holidays. No complaints and right on time. Have had flowers, plants, fruit, and candy delivered all over the country.

I've Had some really good experiences with FTD sending and receiving flowers to my MOM, and from Daughter. This particular company has been around and I've always heard and seen nothing but Excellent Customer Care and Service with some Awesome smelling Flowers with Unconditional Lasting Memories. Thank You FTD????

I paid 75.00 to send flowers to my mom and a week later still no flowers. They charge you and don’t deliver- never called or said they could not deliver. They want to keep your money and not delivered flowers!!!!

Got nice flower set but three days later despite changing solution and cut stem under water all went dead early indicating those flowers were old before delivering it to me. Very disappointed. Independent Shop was part of FTD network rather ftd shops.

I never write reviews, let alone negative ones. I ordered approximately 3.5 weeks ago for Mother's Day. I was sent an email saying that my order was supposed to show up on the 9th (Mother's Day) but it never came. I then saw all the negative reviews all over the internet but thought I'd give them a chance. I contacted them and said that I wasn't mad that my order was late despite their email saying otherwise, I just wanted to know where exactly it was. I got no response but figured they were busy, it being Mother's Day.

They offer helpful advice and follow through as promised. Very friendly on the phone and obviously very knowledgeable. The contact information was easy to find and the website easy to circumnavigate.

It's been awhile since I ordered flowers but when I did FTD was and is an familiar name for me. Especially when I was in the military when you have to order flowers over the phone to get to either a friend or family member. Whether it was for a wedding or funeral or bridal shower. Sending flowers or plants always shows family how you feel and they were thought of. I know I enjoy getting flowers from my children and friends. So having a company that delivers is always a great service in my book.

This company is excellent and delivers flowers freshly. This company is fast with delivery and very prompt with delivery information. Fair pricing and very nice arrangements.

The flowers I ordered did not seem worth the price that I paid. I’ve put together more beautiful arrangements myself for less at a grocery store but I was having these delivered to my mom in another city. They did not look bad but seemed small for the price. Also, the vase was ugly. The photo was a modern looking cylinder shaped vase with gold accent. What was sent wasn’t even a similar shape. I hate that I spent my Money on this. I usually look at reviews before ordering things online but I didn’t this time so I’m taking this as a loss for not doing any research.

I ordered a bouquet of flowers for my mother and sister for Mother’s Day, May 9th 2021. I ordered the flowers 3 weeks in advance and was set to have them delivered the day before MD and paid over $100 for the flowers. I received an email from FTD that the flowered I ordered delivered. Ok. This is the day before mother’s which was 5/8/2021 and I’m just patiently waiting for my mom and sister to call or send pics because it was supposed to be a surprise. So several hrs go by and now it’s almost 11pm and I’m like something doesn’t seem right. So I call my family to ask did the flowers deliver, they said no but just to be sure they took a look around the outside of the house just in case they hid them from porch pirates.

I️ wanted to have flowers sent for Mother’s Day. I️ ordered the day before and was given a window of 5/8-9 from 9am-8pm. No flowers. At 8:35 pm on 5/9, I️ called customer service. They told me to ask my elderly mother to stay up later and wait. Later, they sent an email saying that the flowers were delivered at 9:13 pm. Still no flowers. I️ understand that is a holiday, but why accept payments and make promises that you do not have the manpower to fulfill? I️ thought FTD was a reputable company, but this experience has been terrible. My mother is 700 miles away and loves flowers, but now she’s disappointed that she didn’t receive them. And I’m left with very little support from customer service. Unacceptable!

I paid them for a floral arrangement 3 weeks before Mothers Day. They failed to create my order and didn't think to notify me so I could make other arrangements. What's worse is that they were recommended by USAA. That leads me to believe I wasn't the only veteran who was disappointed today. You're better off using 1800Flowers.

The florist went above and beyond for us. The flowers were bright and full! There wasn't any wilted and the bouquet of flowers lasted about 7 days with the flower food they provided. The florist delivered on time and was very professional in their delivery. I cannot say enough good about the florist. You can't go wrong with a FTD florist. They did establish the floral standards industry wide.

I ordered flowers for Mother’s Day and my mom never received them even after multiple calls with customer service to check in. The site had automatically marked the flowers as delivered but that was a lie which was confirmed when I called the customer service representative. They also kept promising the flowers would be delivered the next day which they never were. They would put me on hold to call the florist and then promise another delivery time which was never met. After three frustrating days, my mom will not be getting the expensive ($100+) flowers I ordered for her. What a disappointment! Don’t waste your time or money here!

I ordered a $70 dollar Mother’s Day bouquet. What was delivered was 2 roses, a lily and daisies shoved in a vase. No arranging. No greens. Not worth the $$ at all and will never use FTD.com again. Spend your money elsewhere.

Ordered flowers to be delivered in Montreal, for Mother's Day, well ahead of time.... They call me the night before at 7:00 pm to tell me they are cancelling my order, because there is no flower shop in Montreal that can fulfill a simple bouquet order! Are you kidding me? I guess as business people, they've made such a mess, no flower shops in a city of over 2 million people will deal with them.

Ordered flowers the 7th cause 8th and 9th were booked. Paid for same day delivery. 2 hours later got a email with the reschedule dates of 8th or 9th. With no one on the job site it's reschedule for the 12th...

On May 3rd, I ordered flowers to be delivered on May 8th, the day before Mother's Day. Today, May 8th, they told me that they would not be able to deliver the flowers until May 12th, the Wednesday after Mother's Day. They have betrayed my trust and have completely lost my business. I'm only going to buy flowers local from now on, or maybe on 1-800 Flowers. All they offered was a refund of the rush fee. A total insult to me, to say nothing of my wife. FTD cannot be trusted.

FTD is the best flower deliver service and they also have great variety of flowers and they have so many choices. Variety are tremendous and it's a joy to order for any occasion and the workers are very helpful too.

Do not trust, ordered early and set up for early delivery and they couldn’t even handle that! Got a sorry email from a clown named Alex. Good job Alex! Stay away from these clowns! Not reliable at all!

I ordered flowers for Mother’s Day for both, my mom and mother in law. My mother in law did receive her flowers on the correct delivery date however, the flowers were nothing like I ordered. When I checked the status on my mother's order, the order was still in process and they told me the order wouldn’t be delivered until May 18th, Mother’s Day is the 9th. Customer service was very uncaring in the matter. Had them give me full refunds, but the damage had been done. Both of them live too far for me to run a gift over and no way could I find someone to deliver on such a short notice. Will never use this company again, and advise everyone to stay away or be prepared to be disappointed.

I ordered flowers for Mother's Day. Being able to have them delivered on that day was the reason I chose FTD Flowers. The day before they were to be delivered, I received an email saying that delivery on the day I requested was not possible. I was given two options- deliver at a later date or a refund. I chose deliver at a later date. Minutes later I received an email saying my order had been cancelled. When I followed up by calling customer service hoping to correct this, I was told I would have to reorder; I would have to correct the mistake that they made. Not a chance in the world! When I called my mother in tears to explain what happened, she told me she had the same experience with FTD Flowers and never received a refund despite multiple requests for one.

I'd like to upload a picture. The flowers were delivered at 5 pm. I was home and they never rang the doorbell. Fortunately, I was on the computer and saw they were delivered. The flowers are tulips. I can tell some were cut at least 5 - 7 days ago. They do not stand up. They all droop over and the leaves are greenish yellow. They look like a two year old stuck them in a vase. I wish I could upload a picture so you could have a laugh.

They are fairly universal. Can be found almost anywhere and deliver almost anywhere. Easy and quick to use. Not cheap. They don't always send what you think you have ordered, but I have had no complaints.

Beware of FTD, they routinely engage in a form of bait and switch, they offer no real customer support and seem to blatantly lie as a means of grabbing your cash. I ordered flowers, specifying a delivery date (a full week in advance) and a zip code. I selected one of their arrangements. On the very next screen, they tried to upsell me to something other than what I had selected. When I tried to check out, they tacked a $20 fee onto the purchase price. My $70 bouquet now cost $100 with taxes and FTD's mystery fee. It took no more than an hour to receive an email telling me that the bouquet wasn't available and that I had to take action. The webform the email directed me to had no option to resolve this problem, so I tried to choose "other" and specify the issue. This proved futile.

At 9 pm, I called to see why my flowers had not been delivered, as indicated on my on-line account. It appears the customer service department is overseas, as their English was quite broken with every person I spoke with, and at times very difficult to understand. They said they would try to find out about my order and placed me on hold for some time. When they came back on-line, they said the flowers would be delivered 3 days later. I said I didn’t want that and would rather get a refund. Then I was transferred to another lady who said she would try and find someone who could deliver the flowers and advised the bouquet I had chosen wasn’t available.

I *just* purchased a Mother's Day bouquet for mother-in-law-to-be, and only noticed AFTER checkout that the total price I paid was approximately $30 MORE than what was shown in my basket - and the extra was NOT taxes OR shipping. $20+ in "service fees" PLUS an additional $10 tacked on to the original price for the flowers???? NOT COOL guys. If you'd like to charge service fees for delivery to help pay commissions for the florists you partner with - FINE - but be HONEST! The other 1-star reviews here have me incredibly nervous that this arrangement won't even be worth the $100 I spent on it. Extremely displeased.

I love their service. They are always going the extra mile with outstanding service. If it’s broken they make it right. Service is always with a smile and pleasure to assist their customers. If a mistake occurs they correct immediately and compensate on the mistake. They assure what they stand for in delivery service and pay attention to detail. I’ve always been able to have outstanding service with them.

My mom received her flowers today- the text she sent me after I asked if she liked them was... "They are actually kind of beat up. They look like they're sad. I'm going to put them in some water to see if I can liven them up. I don't know why they put them in a box. I feel like it's kind of hard on them." How absolutely embarrassing that this is the reaction that I get to a Mother's Day gift. The pictures I uploaded are what I ordered versus what was received.

Plant arrived in good condition, a little damage probably due to the shipping. Beautiful plant. Very green and very much alive. Will really enjoy it for years to come. Would recommend them for your floral needs.

Had to call 3 times. Ultimately talked to 7 people. No one speaks understandable English, so I doubt they understand me. Had a simple question about delivery... Got 3 or 4 variations of answers. Spent over half an hour on the phone. The answering system does not have a choice for questions, so you get transferred to people only interested in orders. It says to check the website...which I did, and the website had no answer which is why I called DUH... Very presumptuous of them. Will never order flowers from this place if a simple question is so difficult to answer.

Great service delivering my flowers. When I ordered my arrangement I was given some suggestions of the right flowers for my occasion. Very courteous and polite customer service. I would recommend FTD service every time to my friends and family.

They come through when I need them. They always have the flower I want. They are always fresh and have great smell that why they last so long. They last for a long time if I take care of them properly.

I ordered 2 Dozen Red Roses for my our Anniversary.. The Delivery was fine but the Roses were Not. Fresh leaves and petals were Falling off and soon as we in boxed them.. They did not Last 2 days and had to be thrown out.. Really embarrassing..

I was very disappointed in the quality & appearance of the deluxe “garden Glam “ basket that I had this company send to a funeral. Size was not as stated & nowhere near as beautiful as pictured. Certainly lacked the bright colors pictured. A waste of $100. Will not go through this company again!

We had a dear friend of the family for this week. My mother recommend this company for the funeral flowers. It was beyond horrible. We get to the funeral and no flowers were there from our family. It was something that I was horrified to have happen. Getting my money refunded me because of a no delivery thing is definitely not even close to good enough! I want flowers for life every week! This company is pathetic! This experience has scarred me for life. NEVER USE THEM!!

Gorgeous pink flowers. What she received was a glass vase with a dozen mainly white carnations with two of the pink flowers shown on the site photo. I complained and called their Customer Care and voiced the complaint. Below you will see the email I received from ‘Harold’ in Customer Care. These people are criminals and you may want to be careful giving them your Credit/Debit Card info. I have regretted them and will NEVER use them again. "Thank you for contacting us regarding your recent order. We apologize for what happened on the order hopefully it will never happened again. If there is anything further that we can assist with, please do not hesitate to contact us. Best Regards, Harold Customer Care **"

Flowers for my grandmother's 85th birthday were supposed to arrive by 3PM. Received an email that they were delivered at 5PM. Then received another email at 6PM that an attempt was made and failed. Called and discovered they weren't delivered until 10am the next day. Then had to fight for to get a the delivery fee back. Do not use this company. Terrible experience. Use 1800 Flowers instead!

I bought flowers for my aunt for her birthday and prior to that, I showed my aunt and cousin the bouquet online. When she received them my cousin told me they weren’t worth the 150 I had paid and looked nothing like the picture + had a couple of dead flowers. I proceeded to call customer service and they set up another delivery, which I’m grateful for. The next day they still weren’t the same AS the picture and looked like I had paid 70 for the original rather than 150 for premium! It sucked because I wish I hadn’t had to order again or even contact customer service for my issue. I hate being that person but it doesn’t sit right with me to be spending so much money on something that’s nothing close to the picture.

This is the third year in a row I’ve tried to use FTD to deliver my sister flowers for her birthday. They take no responsibility for late delivery or no delivery at all. I received a confirmation that they were delivered and they never were! They will immediately refund your money but take no action to remedy the issues with the lack of delivery of what you’ve ordered. Do not! do not! do not! ever use FTD. Call a local florist. Talk to them directly and they will Deliver flowers to your love ones. FTD is a joke. You get someone in India at a call center if you have an issue. They do not care about their horrible and lack of delivery. Every. Single. Time. It’s Covid for god sake. My sister is a cancer survivor and lives alone and these were birthday flowers. This was important. We live six states away from each other and I relied on this company to give her something loving for her birthday. Shame on FTD. They don’t care at all do not give them business!

I ordered flowers and chocolates to be sent to my best friend for her birthday on the 26th of March. She still has not received them. I have called, emailed and live chatted with FTD representatives with promise that they would be delivered immediately. She has yet to receive them. I'm to the point I'm going to dispute with my bank and use 1800flowers!

Completely unacceptable. I paid 150 dollars online for a funeral arrangement through FTD. 4 days AFTER the scheduled delivery date, tracking information continues to indicate "Order Status: "Assigned to florist." I attempted to contact FTD to inquire, and I was brought to an online portal to report a problem. 24 hours after I reported this issue, I have no response from FTD as to whether this order was delivered.

So 6 wasted days for a bereavement arrangement sent to a family member. I will NEVER use FTD again. When I did call the phone listed I had a hard time with the communication the English was very broken with heavy accents. They've had my money for a week.

I came to FTD for flower delivery for my mother's birthday because the last company completely failed with dead flowers. The ordering was easy and they delivered on time when they stated they would. I did sign up for the gold membership due to it being almost free after sending 2 flowers for what I would save in fees that were waived. I would highly recommend this company. I really wish I could submit pictures to show how well they did.

Take your money elsewhere! I ordered some roses for my mother. I ordered them weeks in advance. The roses were to celebrate a very special day for my mother and I. The roses not only arrived late but they were wilted and brown. FTD is issuing a refund for the delivery costs. They are sending some replacement roses. It's very unfortunate that they didn't arrive in time to commemorate our very special day. You see, it was for the anniversary of the day that I met my mother. Thanks, FTD, for wrecking my surprise for my mom!

I ordered flowers for someone going through a tragic stressful period. I upgraded to make it special. First of all I couldn’t get delivery for a few days. Keep in mind when you are ordering flowers many times they are time sensitive, if this is the case DO NOT use FTD you have to plan death a few weeks in advance to accommodate delivery.

The company worked with me to resolve my issue. Customer service is great but the flowers not so much.

DO NOT use FTD. They fail to deliver on their commitments. I have had four missed delivery notifications for my Daughter's 42nd Birthday. This is totally ridiculous. This organization's help is run by offshore staff and can barely speak English. All I want is what I paid for.

I ordered flowers for my 83 year old stepmother's birthday 5 days in advance. They never arrived. I contacted FTD via their customer service email with order number and all information twice over 3 days and only received an automated response. I called twice as well. The first they stated a deliver was attempted at 11 pm in 30 degree weather. They were home, but seriously- 11pm?? I asked for a new delivery time which they promised would be the next day. Nothing. Second call stated I had "cancelled" the order. My account was charged immediately- and only the "top tier" of flowers were available. I called 1-800-Flowers and they delivered flowers the next day, no problems. So disappointed, embarrassed. Will never use FTD again. Never an an apology or attempt to make it right.

SORRY ** COMPANY!!!! With prices that high, you could've called and said the order wouldn't be delivered today!!! It was for a co-worker who has lost her family member. I will choose another company! Don't take a chance with these idiots.

I ordered a rose plant for winona **..My fiancee for valentine's day. They said I would get on Friday before valentine's day. I never got it till pm on Monday following valentine's day..My Plant got here all dried out and has never revived. I paid for a late delivery and a dead rose plant. What a rip-off!! I Will NEVER order anything from FTD again!!! And I think I'll report ftd to BBB!..Note...I Was NEVER notified about a delay by anyone!!! Total **!!

I received a late delivery (due to weather) from FTD. Co-workers had ordered an arrangement to be delivered to me while I was recuperating from surgery. I'm sure they spent $50 or $60 on this bouquet of flowers. I live in VA, the flowers arrived via UPS at 8 PM. It's a good thing I noticed the headlights in the driveway, otherwise, they would have sat out on the porch all night. However, it was too late anyway. When I opened the box, all 6 roses were wilted. All the greenery was wilted and the 10 Alstroemeria were not in too good a shape. It's a shame, I can go to the grocery store and purchase flowers for $10 that will last for 3 weeks, but spending an fortune through FTD and they're dead before they get here. I did not say anything to my co-workers and I didn't want to hurt their feelings, but I feel badly that they pitched in their hard-earned money and their gift was pretty much dead when it got here.

FTD aka "FAILED TO DELIVER". If I could give 0 stars I would. This company is a complete failure. I ordered flowers days ahead of time for my mother's birthday and never received them today, the day of her birthday. When I looked into it, they said "an attempt was made by the florist but was unsuccessful". Where was the attempt?? Everyone has been home all day and multiple deliveries have come but not mine. How embarrassing. They did state they would send the next day with a free upgrade but I declined and wanted a full refund after I have lost all trust in the company and the florist, whoever they are. They will not release florist information so you will not be able to contact the florist directly to find out where your order is. BEWARE!

Patrick is the truth! Thank you for turning my FTD experience completely around! I'm really happy he was genuinely concerned about my unfortunate experience..

So, it's Valentine's Day, 2021. I ordered roses on 1/31/21. They arrived to my fiance on 2/15/. Then, when she opened them the petals were wilted and the leaves were semi-brown. I had used FTD in the past with no problem. Then, when I called customer service a woman with a serious attitude took my call. I'll NEVER use FTD again!

I ordered with FTD for same day delivery after another company failed to deliver Valentine’s flowers at all for my girlfriend’s mother. The arrangement options were super limited for same day delivery which I understand. I order from florist companies because I want to do business with locally owned florists as the FTD website states. Extremely disappointed that they were from Safeway. If I’m buying Safeway flowers I paid double what I needed to.

I ordered flowers for my two granddaughters from FTD on February 5th for Valentine's And scheduled delivery for Friday, Feb. 12th. I was notified on the 12th that the flowers would not be delivered until Monday the 15th due to weather. Well there is nothing but rain from Atlanta to Charlotte where the flowers went. However, the flowers arrived today, after Valentine's and were nearly DEAD. The girls opened their boxes and the flowers are wilted and have black spots everywhere. I will never recommend this service nor use this service in the future. It was such a disappointment and horrible experience. While I have been told I will get a refund I wish I had great looking flowers for my beautiful granddaughters instead.

I ordered $133 worth of roses for my wife this morning based on FTD's expressed 'guarantee' that they would be delivered by 9pm in Valentine's Day. The roses never came and when I called customer service, after 45 minutes of haggling, was told the best that could be done is an upgraded delivery tomorrow, or a refund and a small coupon to spend in the future. The Big Show was today FTD and you missed it. Free roses on the day after The Big Show might have helped rebuild my trust in your guarantee, but you couldn't even do that so I will stay in the dog house and buy my wife something nice locally...and never use you service again.

I ordered an arrangement and chocolate covered strawberries to be delivered to my girlfriend's work on 13-Feb-2021. The deliver didn't come. When I tracked it I found out that one shipment hadn't even left the place it was created. The other shipment was in Kentucky 5 states away. I was never notified that the deliver wasn't going to make it. Worse yet it doesn't look like it's going to be there on Valentine's day which I paid a crazy amount of money for. Not only did they charge me an exorbitant amount of money for a deliver the day before Valentine's day. They charged me extra for a weekend delivery.

My daughter decided she wanted to order flowers for her boyfriend's mother who she loves alot. I placed the order on February 9th to be delivered to Portland Oregon on Saturday February 13th. My husband ordered flowers the 11th for his mom in St. Louis Missouri and they showed up on Saturday like it was scheduled. Somehow the one to portland is now in Louisville Kentucky and left from Los Angeles California and now they are saying that it wont be delivered until Monday. What is the point of paying for expensive shipping and scheduling it to not be delivered when you request.

I placed my order on February 2 giving your company plenty of time to fill my order. I purposely placed the order to arrive 3 days early so I could give it to my wife on Mother’s Day. So, you can say “we appreciate your understanding”. I deserve an explanation on how your company dropped the ball and the most you can do is give me a $10 discount. When I called customer service at 6:00 pm ct they should have informed me then.

I ordered online a Valentine's bouquet of flowers for my mother in-law. Let's just say what was delivered didn't make her like me at all. I was embarrassed to the fullest. What I ordered was cut in half and the bear wasn't delivered at all.

I tried four times today to place a flower delivery to my sister for her birthday with a later delivery date because of the Valentine's Day holiday (even though her birthday is the same day). So I picked Tuesday the 16th for delivery. I tried on-line as I always do but had issues for whatever reason and the order stated that it could not be placed. I checked my credit card and all was well to make sure there were no issues on my end. I have used this company for ordering flowers before but after this debacle, I shall never use this company again. I connected to chat, and it stated no one was available to assist. I called three times and was put on hold and no one picked up. Finally I get a customer service representative and she did not know what she was doing at all. She could even speak English well enough to get me thru this order. I will make every effort to tell others not to use this company. Horrible customer service!!!

Aiming for a nice Valentine’s Day for my wife and what happens, no flowers! However, two hours before the incorrect flowers were attempted to be delivered, at 8:51 PM, an email was received (at 6:51 PM) stating that the flowers had been delivered. The gate calls, 1-800-Flowers is here. I meet the driver and look at the flowered, which look nothing like the bouquet that was ordered. The driver is stunned when I say that those are not the correct flowers and I declined acceptance. #don’tuseFTD

After a mix up on the cancellation, FTD refunded the money and made it right. Thanks FTD!!!

Order number **. Did not deliver to my friend. Contacted them via chatting room and phone but they had no idea about the delivery time. I also reminded them about the timezone difference. They ruined our day which was a very important day. Customer services on and in the chatting room were very impolite.

Every year I order flowers through this company to be delivered to my parents and have never had a problem until this year. I ordered flowers for my father's birthday to be delivered today and they were never delivered. Called customer service and I could barely hear anything through the static. The customer service representative offered no help. Claims there was an issue with weather and yet status says "out for delivery". I didn't pay $100 for a package of dead flowers to be delivered at FTD's leisure. I will not continue to use this company. Ruined a special occasion.

After posting my review, FTD reached out and issued an apology and full refund. This exceeded my expectations.

I have been a gold member for years and I can not think of a company I hate more than this one. It is worse and worse every year culminating in 2021. They can't even get flower delivery right. How is that possible? Then when you call customer service and "agents" in a third world country answer it's all downhill from there. No ones phone works right to start, how can every phone be worse than the next? They are all muffled and all sound like they are at home babysitting. They can never reach the florist to find out what happened when the next screw up eventually happens and they can't do anything without repeating the same stuff over and over again. I spent 40 minutes trying to find out where a replacement order was only to just cancel it and get refunded. They literally transferred me to 6 people throughout the call. Can't make this up, I will never order from them again or promote anyone to use this shifty business as long as I live.

My flowers were suppose to be delivered on Friday, the day before my grandmas' birthday. It's 8 pm on friday and they have not been delivered. I call and ask them if they can please make sure they are there on Saturday, as it is my grandmother's 93rd birthday. The guy Martin tells me, "Sorry there's nothing I can do," and they will be there on Monday. It's now monday @ 6:00. No flowers. I call again and let them know I'm upset and would like to be compensated, maybe free shipping? The guy offers me a coupon and when I say, "No that won't work for me," he says "I went on a limb for you and this is a good deal." I get off the phone with him and call back. I speak to Rose. She actually listens and apologizes sincerely. Tells me twice on the phone happy birthday to my grandma and gets me a refund. Only pleasurable thing about this experience was her.

I ordered flowers for my Mom's 93rd birthday, which was yesterday, 1/29/21. I placed my order on 1/20/21. Flowers weren't delivered, and when I called the gal said that they couldn't find a delivery person to deliver. I was never notified that the delivery would never happen, which is reprehensible. Moreover, today's online order status reads "Assigned to Florist", which is totally bogus. I am incensed. I will never, ever use this company again; they are a fraud.

I ordered flowers for my girlfriend on January 8. They never sent them then they lied about sending them on January 9. On January 11 they deliver the flowers after 9 PM to her place of business and she wasn’t there obviously. The next day they promised a refund. They lied about that also. There was never a refund. Finally today, They send some poor substitute of the original arrangement. I will never use FTD again.

I wanted to surprise my daughter with flowers on her birthday, she’s In NY I’m in NC and I haven’t seen her in over a year! Which made this first time experience even worse! I ordered the Marmalade Skies bouquet, upgraded to the large in a vase, she received the smaller version and it was missing 2 different flowers. Water spilled inside the box which caused the box to rip. Of course I called FTD, explained what happened and they offered to replace the arrangement but wouldn’t be delivered until the next day. I agreed to that, but I called again later in the day just to check if anything changed and they didn’t have any new orders. I was told they called the local florist and there was no answer!

The home office customer service promptly contacted me about my disappointing experience and quickly refunded all my money as well as issuing an apology. In the end, a satisfied customer who will do business with FTD again. Big thumbs up to their customer service dept.

I ordered flowers to be delivered, they have my confirmation and I was told they would be delivered the next day. By 8 pm after they did not show up I called customer service to be told this happens all the time and the delivery window is always accurate. What a waste of time and terrible experience. Would never use them ever again.

I placed an order for a funeral thru Legacy.com which FTD fills those request. I had received, an email that stated that my plant had been delivered. I received a text from a staff member stating she could find the plant, I had sent for the funeral. They ask the church staff, who stated that no plant had been delivered. I contact FTD at 11:30am, asking if they could find out where the plant had been delivered to, as was not delivered to the church. They were not able to reach the florist while I was on phone waiting, but she said she would send a message to the florist. I asked her to send me an email to where the plant was. 3 hrs later I call back as it should take that long track down. The FTD costumer service this time could not find my order, my order number, name, phone number, address or address it was sent to.

I ordered the Precious Bouquet for my wife for our 28th wedding anniversary. They came looking bare and wilted. I am furious about the lack of any care or concern given. I would never use this service again.

Floral Originals, 512 W. 6th Ave, Lancaster, Ohio. 740-654-3333. Using my local florist to order flowers in another city the above FTD florist provided flowers that did not resemble what was ordered out of the FTD book, but one arrangement was far smaller than what was requested and paid. I called the above company, they promised to call me back, but as is so common, no one bothered to follow-up. The above company seems to be buying profit into their shipments, by reducing the quality and size of requested arrangements. Will file a BBB complaint for the above. FTD has been very disappointing this past year.

I chose an arrangement on FTD.com, upgraded to ‘exquisite, large and grand’ and paid to send next day delivery to a funeral. The arrangement on delivery was completely different than what I paid for. Low quality carnations as opposed to the roses displayed on the website. They also used Horrible chrysanthemums and greenery in a cheap clear glass vase. Which is NOT what I paid for. This was for a funeral and the mess they sent was completely unacceptable. I’ve ordered many arrangements from FTD and I now assume they have done this ‘switch for poor quality’ every time. Please do not order from FTD.

FTD worked this situation out to my satisfaction and I'm pleased with the results.

So I figured I’d get my significant other a nice, and festive flower bouquet for Christmas. The Gift of Joy Bouquet came in a nice present shaped vase and some red/white carnations and roses. I’m reasonable, and I understand it’ll never look like the image. But wow, not even close. No joke, there were 4 flowers in this, the rest was random filler that it looks like they just stuffed in. $85 (with shipping) for 4 flowers is insulting. I was hesitant to go with FTD.com, as I’ve noticed diminishing quality over the last few years and now I’ll never do it again.

They kept contacting me assuring me for days they would deliver and had tried to deliver all the while recipient was home and never contacted! Christmas came and went for my lonely recently widowed sister in law waited for my gift!!!! FTD just started hanging up or pretending they couldn't hear me and disconnect!!! Would not give us Florist name to contact. I don't think it was ever coming and I out $100 and my sister in law has nothing!!

I placed two separate orders. First they sent a message that the arrangement I ordered was not available. Then I received an email that it would not be delivered the day I requested, I then received an email that it was out for delivery. It was never delivered. I am really upset and when you talk to someone they act like it is no big deal and no apologies.

I wander have anybody received ever flowers that have been ordered from ftd.com? I have ordered flowers for my son wedding to be delivered last Friday. Instead of beautiful wedding bouquet they delivered a joke - a small Xmas composition. After the complaint was placed they promised to deliver the ordered item, which didn't happen. Is it a fake company?

I thought FTD was a name you could trust. But that is no longer the case. Spent $79 plus to have a Christmas arrangement sent to my sister in Florida. Received an email that it had been delivered, but I never heard from my sister, so I asked her if she received it. She had not. I called the next morning. Person answering is in another country. I was told it would be re-delivered the same day. More than 9 hours later, still no delivery. I call customer service again. Person I spoke to was extremely rude. Refused to give me the number of the florist that was handling the order so I could directly confirm with them the correct information. Then they put me on hold and said that it would be delivered within the next 30 minutes. No SUCH THING. So I search online and find that FTD filed for Bankruptcy in 2019 and numerous individuals have left poor ratings here for 2020. I feel like they out and out stole my money. I am filing dispute with PayPal. DO NOT USE FTD!!!

I finally received the flowers I bought Yesterday. They are wilted and Not what I ordered. The orchids are brown and petals falling (Didn't order Orchids), daisies are crushed, Roses are brown on the ends. Why would you deliver flowers in such horrible condition? I paid extra $27 (total of $100) to have them delivered the previous day. They were not, although FTD tried to tell me they were delivered by email and call. I never left the house and I have two dogs who bark like crazy so I know I didn't miss them! The flowers sold at Krogers are fresher and only $12.99! Very Disappointed and Angry!!!!

I ordered same day flowers very early in the morning for a special occasion. They took my money, but did not deliver them. They sent an email that they did. I had to make several calls to outsourced customer service that struggled with English, send 3 emails, and two chats to get it delivered the second day. If I hadn’t demanded to speak with a supervisor that wouldn’t have happened. I will never use FTD again. I will go straight to the vendor and not have to pay a service charge for no service!!

I placed the order to arrive Friday by 6pm on the recipient's birthday!!! First of all someone called the office and asked if the recipient could just come pick these up as they’d be late and she would get them until Monday anyways! Secondly they arrived late! Thirdly I could have went to a grocery store and got better flowers than the pathetic arrangement that arrived... The security guard called me about how poorly they looked!!! By Monday all sunflowers were dead and the roses look wilted! The receptionist at my office has taken upon herself to share the bad experience with others and I’d say no one will be doing business moving forward. I’m very embarrassed and shocked that a named company that is suppose to have a good reputation would put out such bad products and service. After I contacted customer support regarding this, I went to check the status it says my order number is now not valid... How interesting!

I ordered flowers for an employee per my boss, and used his card to pay. The delivery date was the next day, but after a week they hadn't arrived. I checked the FTD Website, and it said the flowers had been delivered. I called FTD Customer Service and they said the delivery was never made because the florist had to close due to COVID.

Ordered flowers at 8:30AM and paid extra for same day delivery. I even called FTD a few hours later just to make sure there where no issues and that they would be delivered same day for a birthday gift. The assured me they would be there, Well never came! Called them back and it's like they don't even hear you talking and just say will get them delivered the next day. I called 5 times before actually just giving up and calling my credit card company to dispute the charge since I asked them several times to just cancel the order since they were unable to fulfill the delivery date. Very useless customer service and I will never order or recommend them to anyone. Oh and also after my last attempt they said my order number isn't any good so someone obviously removed it so no one can verify my complaint!

Same experience as so many others have reported. The flowers did not arrive when they were supposed to - even though marked as delivered. That was day before Thanksgiving. I called at 4:30 pm (when they said it had been delivered) and they promised me delivery by noon next day (Thanksgiving). Didn't arrive. I called again and they promised me by 2 pm. Nothing happened. I called again, asked to speak to a supervisor who said probably no florist was available for delivery on Thanksgiving.

Just like all the other reviews. Took my money, promised next day delivery and no show. No communication, when I called at end of day that’s when I was told “Could not secure a local florist”. Okay fine, I can appreciate that. They couldn’t let me know so I could go elsewhere?? But it gets better, they offered to send flowers in a box, arrangement of their choosing a week late. The heck with FTD. There are other options out there.

I ordered a plant for my sister's memorial service 4 days in advance. On the day of the service I received a text that the plant was out for delivery. One hour before the service I received a call that they were unable to fill my order and would I like to have them deliver a floral arrangement instead or wait till the plant was in stock and have it delivered. I will never again use this service as this is 3 orders in a row they have either changed from what was ordered or never delivered. This was last straw.

I placed an order of birthday flowers for my mother in law. I get a confirmation email that they will arrive the following Saturday. I paid for shipping and everything. She never received them. I called FTD, and kept getting a runaround about "they will leave a message with the florist". I called them 3 different times that day, and kept getting the same answer. The next day was her actual birthday, and still did not receive them. FTD kept giving me the runaround. Finally, they said the driver dropped the vase and broke everything, and they could not replace it until later in the week. THIS WAS UNACCEPTABLE! I understand people have accidents, I get it. But to tell me, you cannot replace it until later in the week, UNACCEPTABLE! I WILL NEVER USE FTD services again, and their Customer Service is ABSOLUTELY HORRIBLE!!!

November 2020 - upon the sudden death of my brother. I placed an order with FTD for flowers to be delivered for my brother's viewing and funeral. After receiving confirmation of the order, several hours later I get an email stating they (FTD) could not deliver the flowers by the date I needed. I had to cancel the order. I went searched online and found ProFlowers (not realizing that they were part of FTD), so because of my first experience I decided to phone them first to see if they could deliver. Over the phone I was assured and promised that yes, the flowers could be delivered and they would arrive on time on the date needed. So I went ahead and placed the order with them which was confirmed by email stating delivery.

These people are scam artists. I will never do business with them ever again!!! First they screwed up my flower order and refused to fix it. Horrible. Second I was supposed to receive United Mileage Plus points as a part of this order. They told me I needed to wait 6-8 weeks to receive those points. What that means is they are confident that in 6-8 weeks I will have forgotten about it, they have no plans to give me what they promised. So it has been over 9 weeks since the order was delivered and I called them. I asked what third world country I was calling and they refused to tell me.

I ordered an 'Exquisite' sized 'Best Day Bouquet' arrangement for my daughter's baby shower for delivery 17th October. We are in the UK and very sad we were unable to attend the celebration. I selected the largest arrangement at $85 (plus handling and taxes) but the flowers that were delivered certainly weren't the showcase display I expected from the image on the website. There was not the same number of stems or variety of flowers. The flowers certainly weren't worth what was paid. Even more disappointingly, the company have NOT responded to my comments by the email address I was issued. I WOULD NOT recommend this company in future.

I have recently used FTD for a birthday delivery. I tried them last year and the delivery got there a week late. This time I ordered 4 days early and the delivery made it two days late again and only got there because I made 3 calls pushing them to do what I paid 90$ for! I will NEVER use them again!

In a nutshell, my five experiences contacting customer service in three different ways was totally unacceptable. My flower delivery was three days late, but the money had cleared my account. During those three days I was promised five times that someone would get back to me. Not once did that happen. The flowers, which were delivered three days late and after business hours, were gorgeous, which is about the florist, not the FTD service. I will contact the florist directly next time and skip this nightmare.

I placed an order on 10/15 before noon for flowers to be delivered today, 10/16 for Boss Day from the team I work with. I thought at the least they would make the delivery cut-off time by 8pm PDT. By 8:10pm I still did not receive confirmation that the flowers were delivered. I called FTD’s toll free number which connected me to what sounded like an overseas answering service reading off of a script. I informed the representative that the flowers were not delivered yet. I was then told that they will attempt to contact the florist to see if the delivery was still en route and if not would it be okay to deliver tomorrow, 10/17 and they would inform the florist to add more flowers to the arrangement at no charge. I was told that they would follow up with a call or email. It’s 9:33pm and still no confirmation that an attempt was even made. No words can truly express my disappointment!

I ordered flowers for delivery for a friend. I picked specific flower arrangement from those available. The deluxe large version. $117. The flowers received were pathetic. I was embarassed to have come from me.

I ordered a floral arrangement and a balloon for my sister in law for her birthday. She sent me the arrangement and it is total different then what was advertised on their page. The balloon was not delivered. I e-mailed them about this and asked for a refund. I included a picture to show them the difference and quality and they told me they were going to contact the florist for I don’t know what reason. I am still waiting to see on how they will resolve the issue even though I asked them for a refund.

The florists was stingy on the lilies and roses. I selected the Eternal Friendship Remembrance Bouquet Full Bloom. The bouquet that I received had 3 lilies and 4 measly roses. The product I received is not representative of what I selected for purchase.

After getting in touch with community manager my refund was returned. I am grateful that I got my money back, but you shouldn’t have to write a bad review to be refunded. Customer service should have looked into this. The community manager took care of it in a timely manner.

I ordered 18 red roses and in a vase to be delivered to my girlfriend. They only delivered 12 roses and the vase had a crack in it. The vase leaked all over the table they put it on. Luckily nothing was ruined from the it. I contacted FTD through their website. They took a month to respond, but offered to resend the flowers asking for the date I would like them delivered. I responded and the flowers never got delivered. I've emailed them several times since and they have not responded at all.

I placed an order for a floral bouquet for my daughter having her first child during covid-19. I wanted to send her something from home since her family could not be with her. We live 1200 miles apart and I wanted this to be special for her to make her feel like we were with her still during this special time for her. I placed an order and had it sent the same day, and costs about $100. She received it the same day, evening actually, and I was livid after seeing the picture of this bouquet of flowers. It was NOT representative of the picture in the least.

Terrible service, please do not bother. Placed order for a surprised birthday delivery on the 2nd of Sept and till now the tracking number I have been provided has no update. I have called customer service twice yesterday and today and they keep repeating the same thing, it will be delivered tomorrow. This is for two days in a row. Please do not bother unless you want to be disappointed.

I would like to give ZERO stars, I would NEVER recommend going through this company, they state floral arrangement has been delivered and it was not!!! They say, "Sorry we will get it to them today!!!!"

I was sent what was supposed to be a beautiful arrangement of succulents from my family. The day it arrived, it was a pile of dirt. It was clear the box had been thrown around many times and there was no covering on the plant arrangement (which was shipped in a tall box) so it was literally a pile of dirt with dead succulents in it. The redelivery was the same box of dirt. Made huge messes in my house both times. Try #3: there is a “shipping issue” and UPS never gets the plant. Try #4: there is another “shipping issue” and UPS never received the package.