FTD Reviews

I ordered flowers for my mom for Valentine’s Day. FTD claimed they would deliver them by 8 PM. Tracking all day long showed flowers out for delivery but they never arrived and the tracking update was changed to assigned to florist. When I called to complain customer service suggested that I cancel the order which I did. I’m very disappointed and my mother did not receive her flowers. I will not use FTD again.

Do not use this company. Ordered flowers for 2/13 delivery. Got confirmation of delivery email, but flowers were not delivered. Did not respond to emails, and phone customer service was extremely unhelpful; not only hard to understand the thick Indian accent, but every time I called I got a different story or excuse. Then, on 2/15 I get an email saying they couldn’t deliver because of high volume but would deliver the following week. As if anyone who orders flowers wants them a week later than the scheduled delivery. Completely unreliable, customer service is useless, and they think they can make up for something like that by delivering one week later. Do not buy from them!

Order 170.00 roses! Never delivered Valentine's day, Reordered for the following day. Again never received. Called to cancel, Inaudible customer service people. Wind blowing in the background made it very hard to hear the Indians with very thick accents! DO NOT BUY FROM THESE PEOPLE EVER!!!!

Nightmare experience with FTD. Couldn't deliver on Valentine's Day of all things and the next day they changed the flowers without calling and still didn't deliver by 4 pm. Their customer service was horrific as well and they've made no attempt to solve any of the problems. Truly a disaster ordering via FTD.

In ordered flowers to be sent to my daughter for Valentine's Day. I paid 120.00 dollars which I dont care what they cost. I called on valentine's day to see if they had been delivered. And was told no. At 8:30 last night I called again. They called the florist who said they could deliver. Keep in mind FTD already sent me an email stating they had been delivered. Ftd lied to me. I called today and was put on hold for almost 2 hrs. To be told, "Oh we can send her some flowers that haven't even bloomed yet." I said that's unacceptable. These non English speaking people are a joke. I wish I would have read the reviews sooner. I would have keep my money and spent it with a local florist. This is the second time this company has screwed me over. I will be going to the BBB about all of this. This is one scam company I wish would get shut down. Customer service reps were rude. They didnt care that they ruined the day.

Ordered 1 dozen roses to be delivered on Valentine's Day for my girlfriend for $105.00. FTD emailed me a confirmation, then followed up with another email that my order was being processed. Come Valentine's Day at about 5:00 PM, the roses still had not arrived. I attempted to email and call customer service, without success. Wait times for hold were over 60 minutes, according to the voice phone tree. About 5:30 PM, I received an email that the flowers had been delivered. They may have been delivered somewhere, but they were not delivered here. I live in a condo with a doorman, and there is no record of anyone signing for the flowers or my flowers being delivered. I called customer service again the day after Valentine's Day and got through after about 20 minutes on hold. The customer service representative says I'll be issued a full refund, but I have received no confirmations by email of that yet. Do not use FTD if you expect reliability!

I ordered a dozen roses online from FTD on Jan 24th to be delivered on Valentine's Day. The additional charges were over double of the listed price, but whatever. Since that day, I've been flooded with spam emails from FTD, and other senders. My phone got the same treatment with spam texts. The flowers were delivered, but the message card was missing and the flowers were half dead, frost bitten and bruised. I assumed the delivery would come from a local contracted FTD florist... wrong. It was a UPS delivery. Seems that UPS is the only one that did their job correctly in this situation.

My daughter live many miles away. I order her some flowers and cookies. I order a week before Valentine's Day. I got an email saying her order was delivered 4;01pm. She never received the order. I call and spoke with 5 different customer agents that could not speak English well at all. This has been the worst experience. Got an email saying my order was canceled. I will contact the Better Business Bureau.

Did not deliver flowers. Reading reviews here, it seems like my experience was similar to others. Got the FTD customer support on the line, and they said they were sorry. The item must not have scanned correctly or something, and this "almost never happens." They gave me a full refund. This seems like it wasn't an isolated incident, so just adding to the record so they can figure things out. Wouldn't order from this site until they sort this out.

I ordered flowers before Valentines Day so that they would be delivered in time. No such luck. I am Extremely Upset with FTD SERVICE and not to mention Very embarrassed that the flowers and candy i ordered were not delivered. I called customer service around 9pm est. After listening to their music for almost a half hour someone finally answered the phone. I could barely understand her of her accent. Customer service asked if I wanted to have the order delivered on a later date, I said no because now the day is gone, the moment is a disaster, I am very embarrassed and disappointed, so no I don't want them delivered at a later date, and told the customer service to refund my money. She says she will refund my almost 130.00. She took my email address and said that she was sending a confirmation of the refund. Here it is now the next morning and still no email. FTD you guys REALLY dropped the ball all the way around..

Ordered 3 different items for Valentine's Day. 2 were never delivered. Would not recommend and will not be using again. Also phone customer service employees must not be in the USA, all have accents and hard to understand.

I am currently overseas and tried getting flowers, chocolate, and a bear for my girlfriend and not only have I received no information regarding the missed delivery but when I tried to contact customer service I received nothing back.

I bought my wife a dozen Roses to be delivered on Valentine's Day. First off, I bought them to be delivered before I got home from work. They weren't. When I walked in the door, my wife was visibly unhappy. I didn't understand why. Then I realized, where the hell are the roses I bought. My wife thought I forgot to buy her roses. I ended up telling her I bought them for her because I felt like crap. I was pissed. Then they were delivered at 6:30pm by an Uber driver.

Updated on 05/10/2020: I guess I should’ve learned from the experience I had this Valentine's Day when FTD failed to deliver the flowers I had ordered for my fiancé, but I thought I would give them another chance. I was wrong to do that. I gave them their second chance on Mother’s Day only to find out they cancelled the order on the day before the scheduled delivery. This was a scheduled delivery for Friday, not on Sunday (mother’s day) yet they still cancelled for no other reason than “high volume”. Never again. You deserve zero stars. I’m not sure what has happened to you FTD, but I’ve been using you for years and you’re just not the company you used to be.

Order for V-Day delivery 2 days prior. Took at least 45 min because FTD system would not accept order because I would not agree to a price higher that what was advertised online. I asked for AM delivery - that didn't happen. I get an email saying flowers were delivered at 3:20pm - I assumed they were - but they were not. Contacted my wife out of state at relative's home about 8:30pm. She then finds note written about 4:30pm telling her to call the Florist (she found that when I called at 8:30pm). She calls and they tell her to drive to their location tonight or they would deliver the next day. I then call Florist who tells me they've been trying to contact after delivery was not made. Wife and family were home all day! Checking landline showed one call rec'd around 6:30pm but no one heard it ring.

For a service that claims to take same day orders on Valentine's Day I was sure I could trust them to deliver the order I had submitted and paid for a week in advance. Boy was I wrong. After my confirmation email said my order number and recipient name didn't match (meaning I couldn't track my order) I called early on the delivery day out of concern. After being on hold for 20 minutes (which was to be expected on valentines day, fine) I was told that I needed to provide my recipient's phone number. I had already done this in the initial order and had never been contacted about it prior to this call.

They couldn't even do their job deliver on the day I paid for 8 days in advance. Not pick up the phone when I call, I paid a lot for the flowers I picked out and even with specific details on when and how to deliver them they could not.

Place an order for Valentine's for my wife a week before Valentine's. It was supposed to be delivered a day before. It never was delivered so they said it will come Friday. Still didn't come Friday. Here it is 9 PM at night and my wife has no flowers. I'm in the doghouse big time so I called to cancel the order and they're like okay. They didn't offer an explanation, some type of courtesy, NOTHING. The worst service I've ever dealt with. I will never buy from FTD again.

I I placed my order seven days in advance. On Valentine's Day I got a call from my wife was very disappointed she didn't get flowers. I called FTD to find out why the flowers were delivered. They said I placed my order seven days in advance. On Valentine's Day I got a call from my wife. I was very disappointed she didn't get flowers. I called FTD to find out why the flowers weren't delivered. They said the problem was with UPS. After spending a premium on flowers you would think FTD will take the time to make sure I was happy. So now I have to fill out a claim with UPS to try to get my money back. There's so many better places to buy flowers and FTD.

I ordered 24 roses, a teddy bear and a box of chocolate. I got 22 roses and nothing else! Stay away from this horrible company destroying people’s special days. I would never ever in my life use them again and expect a full refund!

My boyfriend ordered flowers from FTD on Feb 11 to be delivered to me today for Valentine's Day. This afternoon he received an email from FTD stating the flowers had been delivered. We have been home together the entire day. We have had no deliveries and no flowers. He tried contacting FTD first via chat, but the bot message stated he would need to call because “no agents were available”. He then called FTD several times. Each time he was put on hold and disconnected. We have not been able to get in touch with anyone. FTD used to be a reputable company, but we will never use their online service again. And we will be certain to tell everyone we know that FTD not only failed to deliver as promised, they also sent false delivery confirmation.

You would think they would be prepared for Valentines Day. None of my flowers got delivered... As a flower company, for such an important day, you would think they would alert you to the problems. They are now saying they will deliver tomorrow, Saturday, to the business addresses. Ridiculous.

We ordered flowers to be sent to our daughter in Philadelphia for Valentine's Day. We received an email at 4:05 PM on Feb 14th stating that the order wasn’t available and we needed to contact FTD so something else could be sent today ASAP. I called and was on hold for 15 minutes before being told the system was updating and they couldn’t help me. I called back an hour later and was told that nothing could be delivered until Monday. They didn’t offer any discount or any reason why things could not be delivered over the weekend. This was horrible customer service! I’ll never use FTD again!

FTD claims they would deliver on Valentine's day the same day the order is made. I placed an order early morning on Feb 14 (Valentine's day) and the order goes through. Around 4:30PM on the 14 I get a confirmation email that delivery was made. However, the delivery was not made after checking with the recipient and the company office location it was sent to deliver to, which was a small office with only about 20 people. I tried to call FTD customer service, to find out their hold times according to the operator was at around 60 minutes. I finally get a rep to answer and they tell me the delivery was made.

I ordered flowers for Valentines Day to be delivered to my wife's office. FTD failed to deliver the flowers. They refunded my money which is why I gave them 2 stars rather than 1 star without any hassle (aside from very long hold times). I believe they over committed - a "sorry, we're sold out" would have been preferred.

Placed an order for my wife on Monday 2/10 to be delivered on Thursday 2/13. The roses were delivered on Wednesday 2/12. Normally early deliveries are fine, but not for flowers when you request them on a specific day. It actually cost me more for the delivery fees to have it delivered the day before Valentine's Day which is what I wanted. On top of that the roses were already dying with holes in them and withered petals. Additionally, the roses were supposed to be delivered with a vase that is "similar in style, shape and price" to the one pictured. What I had received is a generic clear rounded vase, opposed to a cylindrical vase with gold accents that was pictured on the FTD website.

Spent $70 so that my GF could get flowers delivered and have them at her desk today. 5 minutes after ordering I realized the times frame for delivery and contacted customer service through chat. I said I need to cancel or verification it will arrive before 4pm. They told me they contacted florist and sent FTD funds to ensure it would be delivered by 4pm. Well that didn't happen. Everyone I chatted with today said you can't guarantee times and then disconnected with me. Please review quality control chat records to see that the representative guarantees 4pm. I then called in and was on hold for 20 minutes and as soon as someone picked up the phone they hung up. I need an immediate refund and response explaining why this happened????

I received flowers today from my parents and what a disappointment. I had to put the arrangement together and it’s not anywhere as pictured. It looks very thin. Vase is not the same even the flowers aren’t. It looks sad.

I ordered $130 arrangement for my girlfriend in Brazil for Valentine's Day. It was supposed to be delivered by 10:00 a.m. as it was going to her work and that was when they accept deliveries. I discussed this in great detail with them when I place the order and the lady assured me it would be no problem. It is now 3:00 p.m. in Brazil. They still have not delivered the flowers. Every time I call the company to try and find out what's going on they have no idea what to tell me. They keep telling me it'll be delivered by 9:00 p.m. She won't even be there at 9:00 p.m. She gets off work at 5:00 and it was supposed to be delivered by 10:00 a.m. I asked to talk to a supervisor. He put me on hold for 25 minutes and finally came back on the phone and said he couldn't find one. FTD has completely ruined my Valentine's Day that I planed days in advance.

I have never been more disappointed in my whole life. It's a shame there's no option to give ZERO stars. I ordered flowers to commemorate the anniversary of the loss of a loved one (a very important occasion) but despite taking my money they didn't arrive. I ordered 5 days in advance (so plenty of time to communicate with me if for some reason the order couldn't be processed) but I heard nothing. FTD were, however, able to send me no less than TEN marketing emails trying to sell me other products in just 5 times. 2 emails PER DAY trying to sell me other things, without having the decency to keep me up to date on the order I'd already paid for. The customer service line was appalling, held on hold for ages and the line kept cutting out.

My husband ordered flowers to be delivered today for Valentine's Day. When I received them I was so disappointed and so was my husband. He paid a $120 for half dead flowers. This is a $20 bouquet With a $5 Box of chocolates. I could have got better flowers from Kroger.

I used this company like 3 times, however with the 2 times have been extremely a letdown. One time for my 12 year anniversary I ordered an exquisite rose package with balloons, teddy bear, and a card, the exquisite rose has 50% more in the vase than the regular package. The florist then brought out some little skimpy roses that was 50% less filled in the vase. I'm like, "Hey what is this, this is not mine, I paid for an exquisite that was $100+." She said, "I'm sorry. That's all I have." I Called FTD and explained to them of what's going on, and I asked them to refund my money. Yes they refunded my money but the emotional dissatisfaction of the service received on a special day in front of my wife on our Anniversary.

Had to ask the same question 6 times, but rather than answering my question, the customer service representative danced around my question, thinking she was telling me what I wanted to hear rather than answering the question. At one point I was put on hold for 4 minutes, only to have the line disconnected. Once again, had to call, explain why I was calling, ask the same question again, only to get some lame non committal answer to the question that I was asking. I simply wanted to know if the deliver had been made. I couldn't get a straight answer out of these people, hence the title, Bunch of ** idiots.

It started with the buying experience. The sight talks endlessly about free delivery however because I had a planed orchard it required "special handling" and this extra did not show up until the very last part of check out. Secondly I received a plant so small I thought I was looking through the wrong end of a telescope, seriously the orchard had a 2 inch moss ball in a 4 inch pot, the plane is so small the leaves are trapped inside the pot and the stability pole is 4 times higher than the plant. If I can keep it alive it might reach the top in a few years. I am totally embarrassed to give it to my wife of 49 years, the local grocery store has a better selection so I'm off to the store before she gets back.

I purchased flowers via an obituary. While purchasing it auto populates that it will be delivered to the undisclosed address at the undisclosed time. In fact, it never even lets you select that is your only option. In a horrible grieving time I receive two emails and a voicemail about a problem with the order. The long and short of the story is, I wait over 90 minutes to get through to someone just to be asked the location and Time to be delivered... ALL AUTO POPULATED FIELDS I CAN NOT EDIT AS THEY HAVE THE INFORMATION VIA SYMPATHYLEGACY.COM. You must be kidding?!?! How sad, I will NEVER use or recommend FTD to anyone in the future.

I have ordered flowers from this company several times. It is way overpriced and their photos are misleading. Not surprising I was unable to leave a review on their website. I received a bouquet I ordered today and it looks like a $10 flower bunch from the grocery store. It looks to be 1/3 of what is pictured on their site and only some of the flowers look healthy. At least this overpriced bouquet was just for me. In the past I have sent flowers and get a photo of what is delivered and I feel embarrassed. Disappointing and frustrating.

I ordered a plant to be delivered to my sister and brother-in-law as their mother had just passed away. It was delivered in a snowstorm and left uncovered on their porch. The plant was ruined. My inlaws tried to call the florist and resolve the issue but after several calls and emails, there was No response. I sent an email to FTD customer service and they responded next day to say they left a voice message on my phone which they did not. I then called the number they said to call and I could barely understand them from the heavy foreign accent. Every aspect of this has been a hassle. Next time I send flowers or plants I will call LOCAL and speak with a person. FTD is not what it used to be. This sums it up for me, the email that customer service sent me was signed LadyAnn.

I have to ship gifts to clients often once a month. Finding a good price on a unique gift is key. Imagine my surprise when my chocolate covered oreos for Valentines (which, after reading reviews I pray arrives on Valentines) had a shipping charge of just under 60%!!! That's SIXTY, not sixteen. The gift was regularly $36, so $10 off and $15 shipping fee on a $26 order. Won't be caught by surprise again...

I would GROW MY OWN FLOWERS before I'd use FTD.COM again. They offer an FTD GOLD membership program for Thirty Dollars per year that provides for free flower delivery. When you join you have to register a credit card on file which comes with AUTOMATIC RENEWAL. I agreed to this last year. When I joined this program I was on the phone with a customer service agent who assured me that I could cancel the Automatic Renewal Feature at any time. It has been my experience that it is NOT possible to cancel the Auto Renew feature. FTD.COM Customer Service Agents can't even cancel it. I received an email around ten days ago informing me that the Auto Renew would be taking place. I phoned FTD and instructed them to TURN OFF the Auto Renew that I no longer wanted to participate.

The florists take shortcuts. I ordered a funeral wreath and flowers for a friends birthday, neither lived up to what was depicted. In the future I will find a local florist and use them. I don’t recommend this service. Very disappointing.

I've sent flowers to be delivered to a hospital room. The cost was $80, but it was the "Exquisite" and the largest bouquet they offer in that flower of choice. What was delivered was the smallest, $50 one. I called the customer service and first, they said that they don't believe it. Then they said they would give me a $8 refund. I explained that there is a $30 difference and I will not accept an $8 refund. They then offered to re-deliver it for the next day. They would not change the flower so someone is getting 2 of the same flower. I was on hold for over 45 minutes trying to resolve this issue. I will not use FTD again!

I am a USAA customer who used a ordered a delivery for a funeral of a dear friend I was unable to attend. I guess I got what I paid for with the 25% discount...but in actuality I didn't. They took my money. Asked what time the service was and even provided a confirmation, which in my mind is an assurance it will be delivered on time. I got an email the day after the service that the product wasn't available. I was immediately irate, more than likely out of emotion of the circumstance of losing a friend. Why didn't FTD select an alternate flower arrangement instead of not shipping?

I located an $80 sympathy arrangement on the FTD Flowers website. I placed the order because the site said it could be delivered today. When I checked out, there was an additional charge for the same day delivery. I paid the additional and the total bill was $115.12. Some time later I received an email and it had a tracking number included. When I checked the tracking, the small print stated it was scheduled for delivery tomorrow. I called FTD Customer Support and was told the assigned florist couldn't deliver today, so they scheduled it for tomorrow. When I complained, I was told "that's simply the way it is." I asked to speak with a supervisor and waited on the line. When she got on the line, she now stated that the florist couldn't deliver today because I ordered too late.

First, there is no checking if the order can be delivered. The process involved taking your order and then determining that they can make the order based on available florists. This means that if you order for a special occasion and the order can't be fulfilled, it will be canceled. Tough luck on the special occasion in this case. Given that you would like to continue the order to have a belated delivery, you call and place a second order to have the flowers delivered the next day based on what is available. Be prepared for several issues.

I ordered flowers for my grandmother's funeral. What I received was hardly what I ordered. It was sad and embarrassing. None of the flowers haven't bloomed. It was just a vase with very little greenery! I also chose the most expensive one so it would be full! I’m so sadden. It’s my grandmother's funeral, it’s not like I could have rescheduled or replaced it and then try to deal with it later or waited until the flowers bloomed. I will never use FTD again! I wish I could post pic but this won’t let me!

We live overseas from my mom, so wanted to send flowers on her 84th birthday. We ordered the roses from FTD to be delivered on her birthday. (Wrote the card, gave addresses and credit card information, all was approved, including the delivery date.) Hours before her birthday - after the close of business the day before her birthday - we receive an email from FTD saying that they could not deliver the flowers. I called but the service was poor - couldn't hear each other, and they said they couldn't deliver the roses and cancelled the order. This is the last time we will use FTD. (I'll call long distance next time and order direct.) Unbelievably, this was written on the top of their confirmation email: "Thank you for trusting us with your most important occasions." Laughable if I weren't so sad that my mom has not received her birthday flowers.

Horrible experience!!! My spouse ordered a huge bouquet of blue roses for my birthday. After a rough year and losing my dad, my spouse wanted a huge big bouquet of blue roses due to the color having such a special meaning to us to brighten my day. Instead what came was a half dozen roses with dying greenery and a few filler flowers. The bouquet was a wilted mess with not a single blue flower in the bunch. If you are thinking about ordering flowers from FTD just don't.... My spouse could have went to grocery and bought the same arrangement for 12.00 instead of over 80.00 for the arrangement sent... The wilted horrible mess!!!! Not again will we make the mistake of using FTD.

Ordered an arrangement for my girlfriend. Was overcharged and after calling to get a refund of extra money charged was given the run around. The arrangement finally shows up and it tiny. Only 1 rose and a few other flowers. Definitely not what I ordered. I will never buy from FTD again.

My daughter lives many miles away from us and I wanted something special delivered to her on her birthday. I purchased the small bouquet of Light of My Life™ Bouquet- VASE INCLUDED flowers and was pleasantly surprised how big, beautiful, and fresh they were. The bouquet was delivered around noonish and now she will have all afternoon to gaze at her beautiful flowers while remembering that today is her special day! FTD will be my go-to florist from now on!

I ordered an arrangement that their system said was available for delivery to my parents' address, on their anniversary. $99.09 later and nothing happened. I tried chatting with their customer service line, and they dropped the conversation apparently. The representative just stopped. So no flowers, no customer service. I had to call my bank to have the charges reversed.

Ordered floral arrangement online this morning for my mother in law birthday. Spoke with her tonight and they hadn't been delivered yet. I called the 800 number (1-800-736-3383). When I gave the order number the customer service representative told me the florist attempted to deliver it but no one was home, which is impossible because 1. she said they were home all day and 2. my father in law is unable to leave the house. So they lied to me or the florist lied to them or both.

Ordered a premium high style bouquet. Expensive. At least a dozen Roses and three star lilies as well as carnations and various other blooms very little greenery. Used a 5 dollar off promo code. The bouquet delivered had fewer than 2 dozen flowers and its size was attributed to an excessive quantity of greenery. In addition the confirmation number that came with my order and the one on the delivery notification were two different confirmation numbers. Called customer service and the fellow was very hard to understand. I Think they said they were going to remake the bouquet I ordered and deliver it tomorrow.

I ordered a dozen long stem blue roses and a vase for my daughter who was graduating from the police academy. What I received was no better than a Walmart arrangement. 6 sweetheart roses and some cheap filler flowers and not a blue flower in the bunch. In addition the flowers were browning and broken. If I could rate lower than a 1 I would. Never again from what I thought was a reputable business.

I ordered flowers for my daughter. I received an email stating they had been delivered. Flowers had not been delivered so I called FTD customer service. They explained they had a message stating flowers had not been delivered but could not tell me why or if they would be delivered the next day. Customer service rep could not tell me anything absolutely useless and not professional at all. Not satisfied with them at all will NEVER use them again. They say they will refund my $ but they also said they’d deliver my flowers today. I recommend anyone looking to send flowers use someone else. FTD is not professional at all.

I ordered flowers 2 days before my best friend’s grandmother’s funeral. I received an email the night before stating that flower substitutions would have to be made to fulfill the order the next day. That was fine. Then, I received an email an hour after the requested delivery time stating that they were unable to fulfill my order. This left me no time to order from anywhere else and no chance to show my respects. When I called to complain, they put me on hold to find out if they could give me a full refund. Seriously?!!!

I ordered the top tier of flowers along with a Mylar happy birthday balloon and 2 other balloons. The flowers that arrived were the bottom tier and no balloons. I received a $50 order for $111. I have emailed them and called them yet they just ignore me. I want a refund and I will not do business with them again. Nor would I recommend them to anyone. Worse experience ordering flowers online ever.

I ordered flowers to be delivered to my Mom for her 80th birthday. I spent $117 for a beautiful arrangement with lots of roses, carnations and stock. What my mom received was pathetic. 2 roses, one stem of spray roses, mums and 3 snapdragons in a $6 clear glass vase! I called customer service and complained. Requested a refund to my credit card and was told it was processed. That remains to be seen. Would never use them again.

The last 2 times my boyfriend & I used FTD service, the product wasn't delivered. Despite me ordering a gift on 12/17 for delivery 1/3/2020 and receiving confirmation, it was only after the item was not delivered as promised on 1/3 that I called only to be told the item wasn't available. When I asked why I received a confirmation for it rather than an email telling me to order something else, I got no answer from the hard to understand service rep on the phone. I have no problem talking with people not born in our country but it is helpful if you have customer service representatives who can speak clear English so we can understand them. Despite the fact that I was promised a $15 voucher for merchandise with my refund notice, I never got the voucher but it was just as well. I wouldn't have used it anyway and ordered a replacement gift from a service provider who actually delivers what you order when it is supposed to be delivered.

Ordered flowers for my granddaughter’s 18th birthday. Out of the 3 display and cost choices, I selected the one show as the best. The delivery did not resemble the beauty or content of my order. I called. Best offer was for next day re-delivery. Flowers were for her birthday not the next day. I nevertheless had to agree. Nothing was delivered. I have e-mailed customer service three times. No response. It was occasion and I’m at a loss to believe the bad business practices of this company especially since the cost was not insignificant.

I ordered flowers and they were nothing like the picture. I believe they have 5 year olds putting their arrangements together. I tried calling customer service but couldn’t get through. I left an email with no response.

Ordered flowers 2+ weeks before Christmas for my 90 year old mom to be delivered on 12-23-19. Received a phone call at 7:30pm on the 22nd from a gentleman who spoke very little English saying what I ordered was not available and they would substitute. Well..when I arrived at my mom’s on the 24th I was embarrassed by the substitution. Much smaller and droopy flowers. I have sent 2 emails to support and NO response. Use 1-800-Flowers. Never FTD. Never!

My brother, who lives overseas, wanted to send me flowers for my birthday. I live in Florida. The flowers were paid for and scheduled to arrive on Friday, December 27th. No flowers showed up. Today, Monday, December 30th, a rather strong smelling FTD box appears by my front door. Curious! I open the box, and see such a pathetically half-dead bunch of flowers. Most certainly, they had been in that box since Friday. A few were salvageable, but on the whole, they were literally garbage. I called customer service right away, and the rep was very robotic. Didn't even say anything like, "oh, I'm so sorry about that." NOTHING! He offered a refund, but I insisted to speak to a supervisor. At first he refused, but I insisted even stronger.

I placed an order on 12/20/19 for a cousin's birthday flower delivery on 12/27/19. I went on vacation for 10 days. I did received TWO emails stating they received my payment and flowers will be delivered. My nephew later told me it was never delivered on 12/27/19. They were hoping to receive it before they leave for my cousin's birthday dinner. I called in around 11pm spoke to a FTD rep who told me the florist near my delivery location couldn't fulfilled the order, so it was canceled. I told her FTD NEVER once called or sent an email regarding the order canceled. I later got a "manager" on the phone who told me the order was cancelled and a refund was given. I gave him an earful, "The refund isn't my concern, my concern is why would your company canceled an order and not ONCE sent a notification?! It was placed over 7 days ago. Your customer placed a flower delivery order and they expects a delivery. What kind of business practice is that if you did not sent a cancellation email or phone call?!"

I am writing to give feedback about my experience and tell you how disappointed I am. I ordered flowers through FTD's website to be delivered today. I checked in the morning since I know when I send this recipient flowers, she usually gets them around a certain time. I spoke to 4 different customer service representatives via their chat that gave me the runaround and were not able to give me an accurate status. I then finally spoke to another representative that said and I quote "Your order looks great and should be delivered by 5" basically assuring me there were no issues with my order.

My daughter purchased flowers for me for a Christmas gift. Unfortunately, I never received the flowers. The flowers were due to arrive on Saturday, December 21. That evening, I saw that I had a voicemail. The delivery person called so I called him back after I received the call from about 40 minutes earlier. He said he couldn't find my house with his GPS and that he was too far away but he would call his boss to see if he wanted him to return and that evening; he would call me to let me know. If he couldn't deliver them on Saturday, I would get them by Monday at the latest. He never called me back.

I purchase a flower arrangement to be delivered to my cousin for her birthday. What she received versus what I ordered look completely different. Sent an email to customer service and filed a report through FTD’s website showing proof of what I ordered and what was delivered but no answer. Instead I receive promotional emails daily but cannot respond to my complain. Very disappointed!

I have received flower deliveries for my birthday or Valentine's Day for years. This year the sender used FTD service. When my doorbell rang, I went outside to answer right away since I was already on my way out to an appointment. The delivery person questioned me without any greeting first, "why didn't you answer my phone calls? I have been calling." Apparently he doesn't even consider that he didn't dial my phone number but the sender's...and most likely whoever ordered the flower delivery doesn't live with me here.

Customer service for this company is one of the worst I have ever experienced. Seeing reviews with similar issues as mine has just confirmed that I will never use FTD again. Made my online order, received confirmation email, but go figure the day of delivery comes and they email me saying I gave them the wrong address and could not deliver. I double checked my confirmation email and the address listed for delivery is correct. I was pretty sure I knew my own home address. Called customer service and had a difficult time communicating with them.

I ordered 2 separate gifts on 12/2 for delivery on 12/24. On 12/19 I got a shipping confirmation for delivery on 12/27 contrary to my order confirmation and $15.99 shipping fee. Sorely disappointed and further frustrated by the total lack of accountability by FTD. Merry Christmas to my parents who now have no gift under the tree even though I planned ahead.

Horrible. I bought A Groupon for use with the Christmas sale as it says it can be. It makes you use a separate FTD site where the prices are nearly double, with the groupon it was a 12 cent savings. I bought a Mini tree, It was $25 on the regular site and $39 on the one they make you use. The tree is bald and nothing like pictured. This was a gift for my future mother in law who no longer does Christmas trees. I am so embarrassed, contacting customer service. The tree was almost $50 the same price as my 8ft tall 4ft wide tree! Will be going back to Teleflora a wonderful, nicely priced service with beautiful and lively arrangements.

Ordered flowers and a vase for my wife with next day delivery. Didn't get them for 4 days. When they arrived, it was just flowers. Thought I was crazy so I chat in and was told there should've been a vase so they reorder. Next shipment here in 2 days but no vase. Just done now.

They have ruined my anniversary surprise. The flowers were never delivered. I even called yesterday at 4pm because I was nervous the day was winding down and she would be out of work soon. Your rep barely spoke English and said they cannot give a specific time of delivery. I now look online and it says my order was canceled. I never canceled but yet they conveniently still charged my credit card. If I could write this review and give zero stars I would.

I ordered a floral arrangement to be delivered to a friend. While the arrangement was nice, it was not nearly as large as what was pictured on the website. I contacted customer service twice and never received a response. I will never recommend or use FTD again.

I ordered an expensive (100 USD) bouquet of flowers on 11/25/19 for my mother in law's 70's birthday. Delivery was scheduled on 12/14/2019, which was a Saturday. On 12/14 around lunch I still didn't receive an email regarding the delivery and I got worried and called. After speaking to somebody in a call center which I assume was in India (the person had issues speaking fluent English and was very difficult to understand) I was assured delivery would happen 12/14. They blamed the florist and told me that they were not open on the weekends, which sounded strange to me. Every florist is open on Saturdays! Delivery didn't happen of course.

FTD contacted me within 12 hours and were very apologetic. They took care of things immediately and restored my faith in a well respected company. Thank you Nancy.

We had a funeral service today for my Father. I had placed an order for a huge standing spray, and my friends and coworkers and some family all ordered flowers as well, from FTD. No flowers came. Not one single order. No call, no apologies, nothing. After getting home, an email was sent 8 hours after the service notifying me that my order was "delayed". You don't delay flowers to a funeral service. I called and was told no problem, they would just ship the funeral flowers to my home at a later time. Are you kidding me? After insisting on a refund, I was offered a $15 coupon towards my next purchase. What a joke. The FTD guarantee isn't worth the screen it's posted on. "If we don't deliver your flowers, we will give you a refund." Stress and anguish for a grieving family? That they seem to be able to deliver.

FTD Order **: Purchased a flower arrangement on 12/15/19 from FTD tied to the link where I was reviewing an obituary. They advised they could deliver for the 12/16/19 visitation/funeral but the flowers still haven’t been delivered at 1:18 PM on 12/16/19 and the service starts at 2:00. I was on hold with FTD for over 50 minutes & passed around multiple times, language barrier issues, & hung up on so I finally gave up. I will never use FTD again! I suggest using your local florist in the future. FTD is a terrible company!!!

I ordered the Loving Light Dish garden arrangement for my best friend’s grandson’s funeral. The arrangement I ordered and the arrangement that was received did not at all closely resemble one another. I understood when I made the purchase that the order would be “filled by a local florist,” and I think, if I were your company, I might choose a different local florist to be representative of my flower arrangements and my company’s name. I am very disappointed and saddened that the arrangement sent was the best they could put together on your behalf.

I have sent and received flowers MANY times for multiple companies. The first time I used FTD was to send my Grandma flowers for her 75th birthday. Ordered the DELUXE option and felt it was well worth the $80+ total (based on the photo). My Grandma posted a photo of all of her flowers she received and I didn't see the ones I sent. Then I realized mine were the tiny arrangement that looked like it was worth $15 MAX. Contacted FTD and spoke with "Frey". She assured me that a replacement would be sent the next day.

I ordered flowers on December 8 to be delivered on December 10. I received phone call from FTD on December 10 stating local florist did not have a lantern to put in the piece I ordered. They wanted to send something else for a cheaper price. They told me they would give me credit for order I placed and create a new order for another piece it was 3.00 dollars cheaper. I asked if my order will be shipped on the 10 he assured me it would.

Placed a floral order for my wife's birthday a few days in advance. I was unable to do anything for her this year because a medical issue has me laid up. Waiting all day, no flowers ever came. I felt terrible. I called FTD, and they gave me the excuse about the local florists being unable to fulfill the order. Why did they take the order?!? Why did they not notify me?!? Not just late, no ability to fulfill! FTD can NOT be trusted to help make someone's day special! Spend a few extra minutes and search for a local florist in the delivery area! Note: 1 star is one 1 many, but the lowest this site will accept!

My husband ordered flowers for our first year wedding anniversary. They were over a hundred dollars with delivery fees and honestly looked like they came from a super market. They were just shoved in a vase that was too small for the length of the floral and green leafs and there was no arrangement. It was not nearly as full as the image as well. He called and complained and they said they’d send a new arrangement, they never did. He will never use them again and I’d suggest 1-800 flowers or a super market in the future. They couldn’t be worse than this experience, FTD really ruined a fun surprise at work.

I ordered a bouquet to be sent on 11/6/19. The bouquet was “old, tired and not what I usually send” was the response to the gift. I contacted FTD via email 3 times and got no response. I then called customer service who ordered another bouquet to be sent. Never happened. Called back to be told they “can’t reach the florist” and they’re going to call me back. Never happened. It has been more than 3 weeks and this is still not resolved. I will never use FTD again. I should have stayed with 1800flowers as I usually do.

I placed an order for flowers to be delivered to my parents for Thanksgiving, supposed to be delivered on 11/25/19. I intentionally ordered them to be delivered that far in advance of Thanksgiving so that they may enjoy them throughout the week. I received a text that the flowers had been delivered that day. When I spoke with my parents, they had not received them.

My niece's birthday was yesterday and since she lives in another state I decided to surprise her with a nice floral arrangement. I ordered the flowers on 11/15 with instructions to deliver on 11/22. The afternoon of 11/22 I received an email from FTD stating that the flowers had been delivered. I did not hear from my niece so I contacted her that evening and asked how she liked the flowers. She said "what flowers?" I chose this particular delivery date because I knew she would be home and she told me that yes she had been home all day and her father as well.

My friend's Mother died. I got online and ordered flowers at 8:30am. I paid a nominal fee for same-day delivery. 7 hours later, I hadn't heard anything, so decided to get back online to see if there was a tracking system. There is. I entered the order # and the recipients last name as requested and got the response that the order does not exist. I called and spoke with someone who was able to pull up the order. She told me that the order won't be filled today, but promised it for tomorrow. I was very unhappy. They never tried to get hold of me to let me know.

I will never use FTD again. Ordered flowers for my mother in law who lost her husband this year. It was his birthday and we were trying to cheer her up. They didn't deliver. So I called and they said they would deliver the next day. I also emailed them. 4 days later flowers still not delivered. They never responded to my email. I just called them again and was on hold and then hung up on without even speaking to a human.

I will NEVER use or trust FTD again!!! The funeral spray I ordered was smaller than a bridal bouquet! I was shocked and contacted FTD stating that it was totally unacceptable and I was not satisfied. 5 emails, multiple calls and 2 months later and STILL nothing from FTD! Their satisfaction guarantee is garbage and just lip service.

Updated on 12/22/2019: I ordered a planter with an angel for a funeral in November. The card was messed up and the angel was not attached and there was no opportunity to correct. They wanted to charge me for their errors. When I posted a review I got a response. I was promised the 85.00 refund. I have yet to receive the refund email confirmation, the refund and after three attempts at customer service all I can get is the auto email stating it it will be looked at and I will be contacted. I think 6 weeks is too much time for a company to be nonresponsive. Don't waste your time and money like I have thinking FTD is reputable.

Very angry! You are thieves! I ordered on FTD.com (Order Number: **) for a delivery on Nov 7. The flowers never arrived. I wrote to customer care team to ask a refund but since I am still waiting for a reply... This is a THEFT. I want my money back! The worse webshop for flowers!!! And this is true also for their group in France. Ordered the same day on FTD France (Interflora) (Order Number: **) and same happened: no delivery! This time I received an answer. They told me the delivery guy passed but of course... he left no notification. Finally flowers popped 4 days after... and the flowers were not the ones I chose. They wanted to offer me 15eur for my next order! I will never order back on your website! Still waiting also to get my money back.

The photos are a picture of 1) what I was supposed to get, 2) what they looked like on the night of receiving them, and 3) what they looked like a couple of days later.

I placed an order for flowers, and they were over $80.00. I received the normal confirmation emails with two different order numbers, but my flowers were never delivered. I spoke to a gentleman in the afternoon of the delivery date to get an update on my order, but he could not give me any information, nor could he cancel the order. I could not get any assistance, but FTD sure withdrew the money from bank rather quickly. I have since tried to call FTD 18 times, but it continually rings busy. I also submitted two emails, one via their general email, and one via the email suggested by FTD in response to other complaints on this website. I have received no response from the general inquiry, and the other email (the one specifically suggested from FTD) was returned as undeliverable.

I ordered flowers for my mother's birthday on Friday morning for delivery in a large city in Indiana. The flowers were supposed to be delivered on Saturday for her birthday. I received an email on Saturday evening that the flowers were delayed. The email said they tried to call me, but I had no messages. I responded to the email and gave instructions to deliver the flowers as soon as possible, but my mom never received the flowers. A week later the company cancelled my order on their own and returned my money. I will not use FTD again. 1-800 Flowers is much more reliable and I regret not giving them my business for this very important delivery. Best Day™ Bouquet- VASE INCLUDED. ORDER NO.: **. DELIVERY ON:Saturday, 11/02/2019.

Ordered $100+ flower arrangement with $20 box of chocolates for my fiancé. Flowers were very nice but when I saw the $2 ALMOND JOY candy bar, I was shocked!! After responding to FTD’s survey, I was expecting them to make it right or at least change their FALSE ADVERTISING at check out (“small box of chocolates $19.95) - - but they never even responded or called. Buyer beware of their “BAIT AND SWITCH” rip off tactics!

I ordered flowers for my aunt's funeral on October 17 2019. The Funeral was the next day on October 18 2019. The order taker assured me the flowers would be delivered on time, assuming this would take place I never checked. My cousin called me today on October 27 2019 and said no flowers arrived by me. I called FTD order line and found out the flowers were not delivered that it was outside their delivery area but was not told this when I ordered them. I checked my credit card statement and was still charged, I'm glad I asked about the flowers or I would have been charged for something that was not delivered, I called FTD on October 27. They did refund my money, but they would not have if I did not call!

I was sent flowers and they are dried out and although I'm sure expensive very poor quality. There was supposed to be a bear with it and that was missing. Lilies have brown tips as well. How can a company exist with this kind of service??

I received flowers from FTD.com that I was sent from someone. After opening the box I found the flowers dead, wilted, slimy and even smelled bad. I contacted the company to make them aware of this and was told by the representative I spoke with that he would have to have someone from their escalation team call me back. That was 3 days ago. Clearly they do no care about their product or customer service. I would not waste my money with this company.

I ordered the BEST "The Sweet Surprises® Bouquet" for a family member who was having surgery. I ordered it in advance to be delivered after she returned home so it wasn't a last minute order. It was delivered on SEP 25 as requested to her home, however, what she received WAS NOT EVEN CLOSE to the Sweet Surprises bouquet advertised!! This was supposed to be a full bouquet ('BEST') of pink roses (not miniatures) and daisies. I understand the FTD policy about the possibility of flowers being switched out. What FTD doesn't tell you is that also includes eliminating a large portion of the flowers.

I ordered flowers to be sent to the hospital the next day. They were not delivered with the excuse they couldn't find florist to deliver them. Customer service was horrible. I kept telling them why they couldn't deliver them today but after 3 times I gave up. Jessie, Gina and Tiffany were NO help at all. Will NEVER buy or recommend FTD again.

The company sent me a standard email stating the delivery on October 16th of a bunch of flower I was sending to my daughter in Washington, DC for her birthday. When I checked with my daughter on October 17th, she had not received the flowers yet. They were delivered only after I sent a protest, but too late for her birthday. What a pity!

I ordered flowers for a friend in another state for delivery. I received my email confirmation of the order. The day of the delivery I also received an email confirmation that the flowers were scheduled for delivery that day! I was so excited since that was the day of the birthday and that was the day I had planned. Three days later, I never heard from my friend so I was a little concerned regarding the order. When I called her, she never received the flowers. When I called FTD, three days later, they informed me that they are still looking for a local florist in Flagstaff Arizona. Can you even imagine? Customer service representative went further to ask if I would be willing to wait until they secured someone who could make the arrangement. Is that OUTRAGEOUS or what?

First of all I put in the wrong delivery address but then immediately called customer service and had that changed. Still delivered to first address/wrong address. Then took an extra 4 hours to deliver to corrected address that I corrected 2 nights before. Then when the roses arrived they were below par. I paid for the top tier and received below the bottom tier. I was suppose to get 25"H x 21"W and ended up with 21"H x 12"W. I was angry because it took until 4pm, even though they called at 12 pm at the wrong address, so I didn't have time to go back out and get new ones. (The wrong address and corrected address are only 10 minutes apart). Also the fact that I paid a large price to have a large bouquet of roses and got a terrible attempt of a bouquet.

I ordered a beautiful arrangement to be delivered the following day to my sister's home to celebrate a BIG birthday... I was so excited to brighten her day. I even received a confirmation email that the flowers had been delivered so I called her to see what she thought and she never received them. She ended up calling FTD to see where they delivered them and was told that there had been a problem and would be delivered the following Thursday (5 days after her birthday) and they would upgrade the arrangement. No flowers, BUT I received a second confirmation that they were going to be delivered. Tried 5x's to get through the FTD 800# only to be transferred to their survey recording asking if my issue had been resolved...UGGGHHHHH!!

I ordered some flowers on Saturday Oct 5th to deliver to a funeral on Wed Oct 9th at 9am ET. The funeral is over without my flowers being delivered. The irresponsibility of FTD is unacceptable. My flowers will end up in the trash. It is my first and last time I order from FTD and I will make sure everyone of my friends and relatives know my experience with FTD.

Ordered flowers to be delivered to my mother for her birthday. 7:00pm still no flowers. No one contacted me so I called. They said the local florist needed info. Had all the info online. Mom never got her flowers and I will never do business with them again.

I had ordered flowers to be delivered to a friend for congratulations on her engagement. The arrangement was delivered and the flowers around the bottom of the arrangement we broken off the stems. Clearly this happened during the delivery process, but is unacceptable if I am paying someone to deliver an item and was charged 17.99 for this fee. I had received a response back from Tina ** at FTD in regards to my dissatisfaction. We had agreed on a resolution to have the arrangement redelivered. She told me that a re-delivery was scheduled for 9/27/19 and as of 10/3/19 there has been no delivery. I am extremely dissatisfied and will no longer be using FTD for my floral arrangement needs, nor will I recommend them to others. If you say you are going to do something you need to follow through, if you don't then it will further disappoint and will most definitely ensure that someone takes their business elsewhere.

Michael from FTD customer service contacted me immediately after this review and we worked to a resolution. The problem was still there, it was explained to me and apologized for. FTD is sending a complementary chocolate tower to my recipient.

Today was my 14th Wedding Anniversary. I ordered roses to be delivered to my wife. Not only did they fail to deliver the roses, they never even contacted us about not being able to deliver. Afraid that they were running late, my wife and I skipped going out to dinner to celebrate our anniversary since we thought they still might come. When I went to the FTD website to check the status of my order it said it would check with the local florist and send me an email on the status of the delivery. I received no response. This is the first time l have not gotten a card or present for my wife on our Anniversary. I will never use FTD again and will recommend to all my friends to be cautious when using FTD. This is the first time that I have been so upset that I felt I needed to post a negative review.

I ordered flowers for same day delivery service to be sent to my friend that just got really bad news the day before. I was looking forward to cheering her up with a lovely bouquet. Instead the flowers were never delivered. I made the order at 9 am and at 9 pm, I checked to see what had happened with the delivery. I had not received any emails or phone calls. It was not until I tracked the order that I was told the order couldn't be filled and that I needed to contact customer service. Once I did, customer service said that they could have the flowers delivered Monday (I ordered the flowers on Saturday). If I wanted the flowers delivered Monday, I would have had them delivered Monday. I refused and asked for a refund. Terrible service. I will never use them again. Now because of the time of night it is, I will not be able to have an order sent to her until Monday. I live 6 hours away and I could have delivered the flowers faster myself. What if this was for a funeral?!

I chose FTD to deliver the flowers for a very emotional and time sensitive occasion because they offered the same day delivery. They charged me for the delivery plus the same day delivery fee but failed to deliver the flowers on the day guaranteed. They also failed to communicate that to me. They never contacted me to let me know that they were unable to deliver my gift. After I found out from the recipient's mother that the gift was never delivered, I asked FTD to fix their mistake. They apologized and guaranteed the delivery the very next day. Guess what? They still didn't deliver! Unacceptable! Save yourself time and give your business to 1-800-FLOWERS.

I ordered flowers for my mother in law's funeral from FTD the day before the viewing. When I get to the viewing I didn't see them. Already paid for 219.00. So I contacted them and they told me they are sorry they couldn't fill my order. This was poor customer service. And a lack of respect to me and my family. I feel they had all day to contact me and let me know they couldn't take care of my order so I could have at least gotten them from somewhere else. Sad, sad, I will never use them again and Facebook goes a long long way. Thanks but no thanks. If I could rate a -0 I would.

Ordered flowers for my club brother's funeral two days in advance to be delivered today at noon. Received a call at 6:00 pm that FTD had failed to secure a florist. I stayed on hold a bit only to speak with someone who could barely speak English. I’m sickened and embarrassed that at in a time of mourning a once reputable company has fallen so low. The sad thing is nothing can be done after such a loss. I will never used FTD again and I will make sure as many people as possible know the reason.

I ordered a Premium Arrangement ($80) for a funeral service. I didn’t receive an email confirming delivery. So I called FTD to confirm. The flowers were delivered for the service. I then asked my sister-in-law if the flowers did arrive and she confirmed as well with a picture. Much to my dismay the arrangement wasn’t anything like what a Premium arrangement should look like. I was quite disappointed because I expected something quite a bit larger. I called FTD to explain what happened and I was refunded for a standard arrangement with no issue whatsoever. The standard price for this arrangement is $40. I was refunded for a cheap arrangement $21. Again, not what I expected. Totally disappointed and embarrassed.

Ordered flowers on Sep 23rd for a neighbors passing to be delivered on 23rd. I checked the status online on the night of the 23rd and received an email the morning of the 24th stating the delivery was delayed. Now it was to be delivered on the 24th. The morning of the 25th I saw my neighbor outside and asked how his wife liked the arrangement and to my surprise he told me they hadn't received any arrangement. So I ordered on the 23rd for a 23rd delivery and it's now the 25th and no delivery has been made, what an embarrassing situation FTD put me in. I called their 1-800 number and was connected to a lady. I'm sure was in Asia and hard to understand, she asked if I wanted her to call the local florist and ask them if they could still deliver today (25th), at this point I had lost all faith in FTD and sternly told her no just refund my money. I will never use FTD again, and before FTD gets on here and asks for the order number it is **.

I moved the one-star to a three-star as a manager contacted me and did confirm there was a computer issue/update just as my order hit. They gave me different options and I chose to have the pending charge reversed and they stated they have done this.

DO not fall for FTD's false advertisement about applying frequent flyer mileage when you purchase through Mileage Plus Shopping or American Advantage Shopping. I have been a victim of this scam twice. I assumed the first time was just an accident, but the 2nd time was exactly the same. On the most recent transaction, after purchasing flowers on Mother's day (MAY 2019) I followed all instructions and made sure I was going through Mileage plus shopping site, and at the end it even asked me for my Frequent Flyer number which I entered. I waited 8 weeks, for the 2000+ miles promised and nothing was deposited. I contacted Mileage plus and they bounced me to FTD, saying this program is through FTD.

I ordered flowers for my sick Aunt on a Wednesday for a Saturday delivery. The order was confirmed and I was charged. The flowers did not arrive so I called customer service Sunday and was told the florist did not deliver to her address. I was never notified of any problems until I called. I cancelled the order and will not use FTD again. So disappointed. The customer rep did not offer anything to make this situation better.

I ordered flowers on Friday, September 13th for a wake on Saturday, September 14th from 1:00 - 3:00 only. There was no service after that. Much to my surprise the flowers were never delivered even though I received an email that they were. They had the correct address which I confirmed. I have written to customer service 4 times and have not had one response! Just the automatic reply they will get back to me. The flowers cost $70.00 and I'd like my money back! I do not recommend FTD nor will I buy from them again. They do not deliver and they don't reimburse! Ridiculous!!

I ordered flowers yesterday for a family member to receive on her birthday. Having recently lost her young mother to a painful illness, I knew the arrival of these flowers would truly brighten her day. My order was placed at 10:50 am. At 5:50 pm, seven hours later, I receive an e-mail that the order will be delayed by one day. I request a refund from FTD and scramble to contact a local florist, but it is too late in the day at this point.

What I experienced today, was unacceptable! I ordered an arrangement online, for a friend that lost her battle with breast cancer. I have had it happen once before, where an order was delayed, over and over again, so I did my due diligence, and called the toll free number, and also did 3, yes 3, chat sessions! The second to the last chat session, I was told that the florist said the order would be received by 4pm. Wed 4pm had come and passed, I opened up another chat, just to be told that the order was not received by the florist! Oh, and that you would give me an upgrade for free! This is the last time I am ever, going to use FTD again! BEWARE BUYERS!

I purchased the "Sweet Surprises Bouquet" from FTD Flowers. The website allows you to select good for $40, better for $50, and best for $60. I selected "best" hoping it would be close to the size presented in the picture. The total costs with all fees was $88. My fiance received the bouquet from a local florist affiliated with FTD within 2 hours of ordering which was nice. However, the bouquet contained 3 red roses, 3 white roses, 3 white mini carnations and filler. That is it! The flowers were very poor quality. It definitely appears the local florist received a notice of the order, grabbed an old bouquet from their shelf, and delivered it.

I ordered flowers last Thursday for delivery on Tuesday. The flowers were for my fiancé's birthday. The flowers for this birthday had more meaning after she recently lost her Mom to cancer. I provided as much advance notice because I was in meetings all day on Tuesday, although I wasn't expecting any calls/emails. Unfortunately FTD sent an email on Tuesday morning (same day as delivery) with a note that the flowers were unavailable and couldn't be delivered. I didn't see the email until 3pm when I had a break during my meeting. I immediately called the 800 number and was on hold for 10 minutes until I finally hung up.

My order #**. I purchased “Belle of the Ball Bouquet” arrangement for my niece’s 35th birthday. I had it delivered to her work to surprise her. The arrangement delivered to my niece was horrible. Looked like someone just throw it together. It was not full or vibrant. It looked nothing like the arrangement on the website. I’m so disappointed and embarrassed!!! I will not recommend FTD to anyone!!!

On more than one occasion now FTD has failed to come through with delivery on the date selected. There is no phone call or email to alert me that the delivery would not be made and why it would not be made. When I call customer service they are appear to be helpful but there is nothing that they can do when it is past delivery date. When asked for some sort of compensation for missed delivery I am told they do not do that. If I could give negative stars I would.

I ordered flowers for a friend in memory of the loss of their spouse 5 years ago. The anniversary of that day was a Sunday so I requested Saturday delivery and paid the $29.99 fee for Saturday delivery. FTD shipped it UPS GROUND - Monday delivery. FTD tried to blame UPS for the delay but it wasn't UPS's fault it was shipped Ground. FTD CS basically couldn't give a **. Refunded the shipping fee but that doesn't solve the problem of it being delivered a day late!!! Will never use FTD again. Ever.

My boyfriend sent me flowers with chocolate and a note while I’m at the hospital. The flowers came with no note or chocolate... And the flowers looked a little dead. Never using this company again. Crap.

I ordered flowers for my daughter's birthday online at 11:00 am on 9/4 and requested (and paid for) same day delivery. I submitted a request for status, via the website 3 times in the late afternoon; never received a response. By 7 pm I had not heard from my daughter, so I sent an e-mail, via the website, asking about my order. I sent another. No response. I called, was put on hold for 18 minutes, then disconnected. I called back twice more and on the third time, after 42 minutes, I finally was able to speak to a live person. I explained what I was looking for and after putting me on hold, he told me that he was very sorry, but they couldn't find a florist and the flowers weren't delivered. I asked why no one informed me of this earlier - why I had to call, 8 hours after I placed the order, to find out it was never fulfilled? He told me they should have sent an e-mail. Couldn't find a florist - in Portland, Oregon? I don't believe that.

My experience was horrible. Not only would they provide me with the local florist who would create and delivery, but the arrangement did not look anything like what I ordered. It was like they just threw a few flowers together and delivered it. I will NEVER order from here again. This was for my mother's retirement, a one time celebration. I'm glad it's the thought that counts. TERRIBLE SERVICE.

I placed an order on Friday, 8/23, to have flowers delivered on Saturday, 8/24, to my girlfriend at the hospital. That day had a special significance, and FTD failed to deliver them. On top of not delivering the flowers, I had to call late in the day on Saturday (Around 4:30pm) in order to find out that they would not be delivered. I should not have had to call them to find out this information. If I had been notified sooner I could have made other arrangements to get her flowers. The customer service representative was not sympathetic. I sent an email to their customer support and never received a response. That will be the last time I use this company.

My boyfriend ordered me a flower delivery for my birthday, and they arrived on time. Tiger Lillies and Iris, a beautiful bright scented combo, if the blooms would go as planned. The only buds that opened were the blooms that were present. All the Iris were dried out like corn husks. I emailed the company 3 times in 2 days with photos and never received a response. It's so disappointing and sad to my heart for the beautiful effort my boyfriend put forth. It's better to have a local florist deliver. I'm so disappointed. 4 days later now, It looks like Morticia Addams Vase in my kitchen. Never again. I wish I could share a photo.

On August 23rd I ordered a flower delivery (online) FTD, for my sister’s birthday, which was on August 25th. That fell on a Sunday, so the flowers were guaranteed to be delivered the day before - Saturday the 24th.. Since I could not be there to celebrate her special day, I picked a beautiful arrangement to surprise her. On the FTD order page it indicated my sister would be called to schedule a delivery. (She was never called and was home all day). FTD also indicated they sometimes just leave it at the recipient’s house. On Sunday I called to wish her a Happy Birthday and found out she never received the flowers! I cannot tell you how disappointed and upset I was: No phone call to me to let me know the order would not be delivered but just an immediate charge for a service by FTD not performed as promised. I will never use this service online again and will stick to local florists in the area of delivery in the future. I advise everyone to do the same.

Fair warnings, when flowers are not in stock there is no delivery nor is there a follow up with the customer to make other arrangements. Without my persistence on following up (yes giving adequate time for delivery) no flowers would have been delivered and FTD would be happy to keep my money. This is the second time within 6-months. Lost a loyal customer. Will be looking for a better service.

I made the mistake of trusting FTD and I was totally scammed and ripped off. I ordered an arrangement with one of their telephone con artist for $145.00 and when it arrived it was actually 1/3rd the size. I counted the flowers, literally 60% were missing. They also charged extra for a banner to go across the spray, this was a very important part of the arrangement to me and they pocketed the money and didn't even put it on! Unbelievable that they would rip someone off in their time of sympathy...shame on these scammers!!!

I work as an administrative assistant and every time my assistant have a family member pass I send them flowers from FTD. I decided to send 50 long stem red roses to my mom. I was shocked when I received them that half of them were not even close to long stem. Already some are dead because they shipped them UPS with nothing to protect them from the heat. We live in Louisiana and it is close to 100 degrees outside so just imagine how hot it is in a truck all day with no AC. I am so disappointed and will not be ordering any more flowers from FTD.

I placed a same-day flower delivery at 1am EDT Saturday, August 17, 2019 for a visitation being held at 4pm at a funeral home. It was for my boss's relative and my boss's boss to me to make sure flowers were sent. I received the confirmation email and thought everything was good until this morning, Monday, August 19, 2019, I received an email stating "Please accept our sincere apologies. We regret to inform you that there is a delay in the delivery of your gift." The flowers were not delivered so I called FTD.com. When I asked why they were not delivered, they said it was "because our local florist was not going to that area". I told them it would have been nice if they could have told me so I could have used another company. They offered to send the flowers to the family and I told them I would check with my boss to see if that would be acceptable.

My mother's 89th birthday was today, August 18. Friday, August 16 I made an order with FTD online mainly because it said, "guaranteed same day delivery." No flowers came. I called the FTD number and they said, "Oh we're sorry, we couldn't find a company, so the flowers won't be delivered until Tuesday." Can't find a florist in a town of 50,000? No notice the flowers would not be delivered. I will never use FTD again. My mother was understanding, but I could tell also disappointed. Shame on you FTD.

I purchased flowers for my wife for our 21st wedding anniversary. I had them delivered to her work to surprise her. When they arrived she sent me a text message with a photo saying thank you. The photo of the arrangement did not look that full and vibrant. Not like the photo on the website at all. Very little bloom to the flowers. Two days later hardly any bloom, and they actually were starting to die. I contacted FTD customer service several times and I even sent them photos. NO response! None at all. I am very unsatisfied with this purchase. For the price I paid I could have gotten several arrangements from the local grocery store that are far superior to this one. I will never order from FTD again. And if asked by anyone I will tell them my experience.

Hello, I ordered this particular bouquet (on left) for the memorial service for Betty ** in Independence, MO and I even upgraded to the deluxe. The picture on the right is what was actually sent. Most of the lilies hadn't even bloomed and I paid a total of $112 for this. I am extremely disappointed in this arrangement and I will post my displeasure on your website and Yelp. I will never order flowers from FTD again. Shame on you for sending that arrangement. I am so embarrassed.

Ordered flowers for a very important occasion only to be told at 3:30 the day of that they could not deliver...after they had already taken my money. I feel they should have known before they took my order and my money that they couldn't make it happen. Even if they couldn't do it that day they could have let me know before 3:30PM so I could find someone who could get it taken care of. I usually always use 1800Flowers and have never had this problem, figured I would give FTD a try but I'm highly disappointed. Will never use FTD again. Called to get my money back and of course it will take 5-7 Business days. It's funny how quickly they could take the money but how slow they give it back after they make a mistake. The only reason I gave 1 star is because 0 isn't an option.

Email ftd@ftdcommunitymanager.com and they'll take care of your issue. I was automatically refunded the whole amount.

I order an arrangement called Beyond Blue. The first arrangement came and looked nothing like the picture dense flowers and foliage. Looked like it was thrown together. Sent another and again looks nothing like the picture. I sent 3 emails to customer service with pictures. They never responded. Finally called and the person I spoke with argued with me about sending the emails. He kept telling me they never received any. He gave me another email so I sent another with the pictures. He said that goes to corporate. They will review it. I will never order from them again. There was maybe 6-7 flowers and the ugliest filler, it was full not vibrant like the picture shows. I’m so disappointed and embarrassed.

This order was placed online and paid for. My mother is on hospice and several people have sent her goodies over the last few weeks. Minimal information returned for both the order and the tracking but there was at least an order number and a tracking number. Order placed 7/29/19 and promised delivery between 7/31/19 and 8/2/19. Order never arrived at any point from 7/31/19 or 8/2/19. The calls about all the others with FTD have all ended the same way. The primary call went to an FTD local service when the delivery was in St. Petersburg which made no sense at all. That call to FTD was the most unprofessional I have ever experienced throughout my life. It was like the person was in her early teens and arguing with me. That call left me unhappy and the issues unresolved. We had at least gone through the address and determined that they had printed out several incorrect address issues.

Placed an order 3 days before the funeral service. Got an e-mail confirmation of my order with a second e-mail confirming the delivery. Thought all went well until I get a 3rd e-mail stating they couldn't find a florist to handle my order. Received this e-mail several hours AFTER the service ended leaving me no chance to try and find an alternate way to pay my respects. Will never use FTD again.

Ordered same-day flower delivery for an important occasion at around 11:30 am and received email confirmation. Website indicated 2:00 pm cutoff for same-day. Received a call from FTD about 2:15 pm saying they would NOT deliver that day because the ONE florist they use in the delivery area had a 10:00 am cutoff for same-day delivery (???). Was too late to order elsewhere. This was not some small town but a metropolitan area of around 1 million people with probably 100+ florists in the area. Customer service apologetic but not HELPFUL, except to say that 2:00 pm doesn't always mean 2:00 pm. Recommend going elsewhere.

My flowers were not delivered on the correct date that I asked for. I had to call customer service four times to actually understand when my flowers were going to be delivered. One of the girls on the phone was quite rude with me saying "I'm not going to repeat myself, I've told you already what's going to happen". They told me they would upgrade my flowers but I never received written proof of this. The flowers ended up being delivered but was not like the picture online in my opinion. Very expensive for what the service is. It was stressful when It should have been an exciting time to send a gift.

We placed an order recently, paid over $90 for it, but received only about half of the quantity of flowers pictured, packed in with greenery in a kind of ugly grandma vase. It was no means as grandiose as described or pictured on FTD.com. Also, we have sent several emails with our order number to FTD customer service custserv@ftd.com however they have not issued a response other than an autoreply saying they're forwarding it to the appropriate dept. We had initially asked for a 50% refund because they did send "some" flowers, but now we are asking for a full refund since they are also ignoring us.

I ordered a beautiful SAME DAY delivery sympathy arrangement for a death in the family on TUESDAY 9:00 a.m. On a trip out of town THURSDAY, I checked emails when I arrived at my destination, to find one from FTD which had come in earlier that morning (9:19 a.m.) which stated there had been a delay of delivery, to please contact them for alternate arrangements. The email also stated they had attempted to reach me by phone. Never happened.

About ten days ago I ordered flowers for my friend's birthday and although I mentioned the delivery date (19th of July which is in my receipt too) they delivered it one week earlier and spoiled my surprise! Moreover there was a balloon with the flowers which I even hadn't ordered and the flowers didn't look like the Muse™ Bouquet which I spent at least one hour to choose from their website to make my friend happy! I felt very disappointed and I emailed the customer service but I received an automatic reply thanking me for my feedback and it's been a week that no one has contacted me from this company to explain. I even don't have a proper order number as the order number in the subject of the receipt email is different with what is written in the email content! Email subject: **. Email content: **. How can we trust you after this?

Terrible experience with FTD!! I purchased a Groupon. The voucher did not work, now neither Groupon is answering nor FTD, when I try to follow-up. I called FTD, spoke to this women who took my details to complete the purchase via phone and totaled it to 70$ when it was originally a total of 35 inclusive of taxes. She said there was an additional service charge that did not even show up when I checked out in the first place.

I do not normally reach out and complain about businesses, however, I ordered for my elderly parents to send flowers to their sister’s funeral. They could not fly and make the trip so we ordered flowers on their behalf. I have ordered from online company before and have been satisfied… Until this order. This order looked pitiful, droopy flowers, droopy babies breath and to top it off the basket was falling apart. This arrangement was nothing like what we were ordering with the online picture in mind. Now, I understand that the order would not look exactly like the online picture, that never happens, however, like I said… My orders in the past have been fine/acceptable but this order looks like a 5 year old put it together at the last minute. Won't be purchasing in the future unless this company makes it right.

I placed an order on Friday for delivery on Monday. After no mention of receiving the flower from the recipient, I called customer services. I spoken to numerous agents and they all say the same thing. “We know how important this is to you.” It’s Wednesday and the arrangement has yet to be delivered. You can spend your money elsewhere and get better service and timely service. Don’t settle for anything than what you paid for when you spend your hard earned money.

I ordered flowers online for a funeral on a Thursday. The only day for the viewing was Friday morning. I had received a confirmation email that morning that they would be sent. I received an email at 10:10 Friday EVENING that the flowers I selected were unavailable, to please contact them to make a substitution. The woman was already 6 feet under at this point, a substitution delivery at a later date was clearly impossible. Now the family has absolutely NO idea that I was thinking of them on their worst day. I am appalled.

I ordered a bouquet and received one about half the size of what is pictured online. And I was charged $91 for this scam! For instance, the picture clearly showed 10 roses - the bouquet I received had 4. I will never buy here again and would advise anyone to spend their money elsewhere.

My husband ordered a bouquet for our anniversary in July 1st. In spite of the email confirming they were in the way - they never arrived. Using the quick help button he sent a query. Two days later and no reply. Customer service was called and offered to get us flowers on July 8th. Really, FTD? He waited for a supervisor who offered nothing additional. I had used FTD for a delivery on a non-holiday for my Mother’s birthday in February in Arizona. They did not deliver in spite of a similar email saying they were on the way. When they did arrive the next day - flowers were DOA. Horrible service, horrible flowers. With multiple providers as competitions FTD is no longer an acronym you can count on.

I ordered (#**) the Sunlit Days floral arrangement online eight days ago and was delivered an arrangement that was not what I paid for. I sent two emails to customer service last Tuesday and Thursday with a photo of the incorrect arrangement that was delivered and I have heard nothing from both emails. After four days of waiting, I phoned customer service on Friday and spoke with someone who barely spoke English. All he did was continually apologize for the error but not solve my problem. The gentleman stated he had no knowledge of the two emails I sent, the phone and email systems are independent of one another. The service rep also said the company has a substitution policy when the arrangement you order is not available. In reading the policy it states, the item substituted would be of equal or greater value. The Hello Sunshine arrangement sent was of lesser value based on the FTD website.

Everything was good. Nice arrangement of flowers. Ordered online. Delivered on time. My mother in law loved them. Price was ok. It would be great if Walmart would start delivering. To be able to walk in a Walmart and see what you can get would be great.

I placed an online order with FTD at 11:30 a.m. on a Thursday when I learned a business partner's last day was the next day, Friday. Online they offered same day service for an additional cost of $4.99 which seemed reasonable. At 7:30 p.m. that evening I received a phone call from FTD stating that they could not acquire a florist for the delivery. For this problem, they offered to add additional flowers to the vase and have it delivered the next day. I asked them to be certain to deliver the flowers by 2:00 p.m. as I knew she would be leaving the office, on her last day, by that time.

What I experience, I hope nobody else has to. This is a warning to make sure FTD complete your order in a timely fashion. My best friend's mother died. Her mom was like a second mom to me. I wasn't able to attend the funeral, therefore, I wanted to show my respect by sending flowers. The funeral was on a Wednesday morning. I went online Monday to FTD Flowers service knowing and believing that my order will be complete. Because it is NOT a mom and pop type of business... so I thought.

I placed an order for a birthday bouquet 3 weeks before the day. I received an e-mail a day or 2 later saying that "a local florist" had received my order and was processing it. Silly me, I thought I would get an e-mail telling me when my order was delivered but I never did. I keep checking back with customer service and all I get is the same message about my order being processed.

I am very disappointed in the size of the purchase I placed for a sympathy flower arrangement! It was the smallest flower display for the amount of money I spent on them. Never Ever again! Such a disappointment. It was quite the embarrassment as well knowing that these were meant for a loved one whom meant the world to me, whose family I wanted to honor with a nice arrangement and to only be extremely disappointed. How thoughtless and inconsiderate of FTD. RIP OFFS!

I ordered my mother a dozen chocolate covered strawberries for her birthday, they were delivered on time but they were melted and rotten. Absolutely unacceptable. I have never had an issue with them in the past. Now this has left a sour taste in my mouth for the company.