FTD Reviews

After my last review I received an email that stated an order I had cancelled was shipped to be delivered. After an incredulous reply to the "customer service manager" I received a call from someone who actually spoke clear, unbroken English and lives in the United States. He was very helpful and refunded all charges. What a breath of fresh air... I can only give 3 stars because it took so darn long and so many calls and emails I still feel like it's a buyer beware situation.

Ordered flowers for in-laws 50+ anniversary. They were delivered at 7:10 pm (to 70+ year old people). The flowers were left at the door and were wilted and the colors were not as vibrant as advertised. Dissatisfied with product and will NOT recommend or use again.

I ordered 2 potted rose plants to be delivered to my home. Shipping was $19.99 per plant! That seems way out of line ($40.00) to deliver 2 plants to the same address at the same time! One plant arrived with several yellow leaves and brown buds. Within 3 days almost all the leaves were yellow and had fallen off as had many buds. I have emailed the company once about the shipping cost and twice about the condition of the plant and have had no response even though one was promised. I certainly wish I had visited this site prior to ordering.

Ordered birthday flowers for delivery. The gift arrived in embarrassing condition. Brown leaves and wilting tulips. I have contacted FTD thrice. No response. I will never trust this network with my flower purchases again. Terrible reliability and even less impressive customer service.

I had recently place an order through FTD. It was my mother’s birthday and thought I should same day deliver her some flowers. Well I picked out an arrangement and ever upsized it. Well it wasn’t delivered same day. Then the arrangement was nowhere near the size or quality I paid for.

Had flowers delivered to my wife, in another state, for our anniversary. The flowers, Roses, arrived bruised and wilted. My wife contacted FTD and they sent me an email indicating our complaint is under review, this was 8 days ago and zero contact from the company.

I purchased a fruit basket for my Daughter. They substituted them with some horrible flowers. Poor substitute. The flowers were dry and flimsy...ugly... And that wasn't a even exchange. My Daughter hates flowers so she was confused when they came from me...They promised to call me back in 24 hours. Didn't happen...I emailed called.... No response I won't stop.. Buyer be aware.

I placed an order with a coupon code for Mother’s Day and when I checked out I used PayPal. I didn’t notice they tacked on 30$ for shipping/delivery as it was not stated on ANY of the checkout pages. I honestly couldn’t tell you where I confirmed it as even in PayPal the shipping charge did not show. I’m obviously not going to pay that so I emailed asking to cancel my order. Two of the email Address I was provided did not exist. So I submitted multiple request forms through their website to cancel. No response. So I went on here to see if I could find more contact info - notice they have two MORE emails they have been leaving in their review responses? Curious to see if any of these work. What a shady company. Being busy is not an excuse - I am going to report them to the BBB as soon as I’m done here. Do NOT recommend.

I ordered what I thought was a beautiful floral arrangement for my sister’s birthday. This is hard because my family is in NJ and we have been quarantined for 6 weeks already. I thought it would brighten her day but the arrangement looked nothing like what I ordered. It was wilted and the flowers were low quality. I was never informed of any substitutions. I am embarrassed at what arrived at her door. FTD had no problem taking my money during a pandemic and delivering low quality flowers to my loved one. I am beyond upset.

During this crazy times in this pandemic it just wasn’t possible that I attend my grandfather’s funeral. When I realized I could order an arrangement online without knowing the funeral home’s address I was hopeful it would make it. They even gave me a few options that would be guaranteed to make it on time. Got an email at 7 am the day of that. Said my order was scheduled to be delivered that day. Unfortunately it never delivered, I stayed on hold for almost an hour only to hear they didn’t see my order number. They claimed when they found it they’d let me know but they never even got my number. At this point I’d rather a refund. I could easily send my grandmother something at home At this point. I learned my lesson and won’t be using them again.

I ordered flowers for my daughter‘s 40th birthday In NC on April 23 around 12 noon to be delivered on the 24th. I spoke to a nice gentleman. His name was Carlos, I wanted to send Lilies her favorite flower and he suggested a floral color of Lilies instead of the one I picked out on the website that came with a box of chocolates, they could not mail those. I said that was perfect and I paid for the flowers $75 +.

The flowers were decent, but the experience left a lot to be desired. Ordered in advance for our anniversary, expecting they'd be delivered on the day I chose on the website. Instead they were delivered right away, which missed the point of having a delivery window. With the current worldwide pandemic, I'll give them a little leeway; they ARE dealing with shipping at a time when shipping volume is through the roof, and some of this might not be in their control. That said, I've reached out to customer service multiple times via email and online chat, and have yet to get a single reply after a week. tldr: Flowers:??? Customer service:???

Company sent a complimentary flower bouquet.

I ordered a beautiful vase with flowers for my spouse for our Anniversary. It’s was my first experience with FTD and I was very disappointed and now dissatisfied. The email came stated it was delivered and it never was. We waiting till 8:30 pm. I filed a complaint the next day. No one address the issue by phone call or email. When I called they contacted the local florist whom stated they did deliver and this was a lie, the flowers were reordered and I ask to have them call me once the delivery was made. No call. They delivery came late this evening but I was very disappointed with the results.

I ordered succulents for a friend as a birthday surprise. Never heard of FTD until I placed my first order last Thursday 04.16.20. My friend and I are social media influencer so I was excited to share with our friends and family. Order was expected to be delivered 04.21.20 and UPS shipping details said it was delivered to a locker. Checked mulitple times today and yesterday and no records of delivery. Even spoke with the front desk and there was NO records of our locker being opened by a UPS driver.

I ordered a bouquet of flowers almost 2 weeks in advance to arrive before Easter to my sister. Due to the shelter in place order, she was home all day. I received notification that the bouquet had been delivered but it never was. I have ordered in the past, the latest about a month ago with no problem. The first time I reported the issue, I was told it would be redelivered. Not....I again reported it, all through email because they don't have anyone answering their phones. Again, I have received no response. This cost me over $70, not a small sum. What gives FTD? I order through you because you are a reputable, experienced company. I don't do the other ones because this is the kind of issue I expect from them, not FTD.

Ordered a rather extensive set of tulips to be delivered on April 8th. When they arrived the flowers were hot, wilted and dead. Sent an email to the company. Only received their robotic reply. Nothing else from the company. I would never order from them again and would suggest that you don't either.

I just ordered flowers to be delivered to Seattle. I chose the $35.00 bouquet, there was approximately $5 in taxes. I entered my credit card and hit submit and the total was $17.99 more than what it said it would be! I called and there is an automatic $17.99 service charge that they dont tell you about when you complete your order until it's too late. Customer service could care less. I cancelled my order and will never use them again. I dont know how that is even legal to do that.

I ordered my mom a bouquet of roses and balloon and birthday card and chocolates. Well needless to say instead of flower shop calling me and saying they can’t do the bouquet that I ordered they just sent my mom carnations. Mind you I paid 127 dollars. They didn’t give her a birthday card also Which I paid 5 dollars for so I call FTD and they tell me they will give me a 5 dollar credit lol after I spent 127 dollars and they gave my mom carnations. No card and not the chocolates I order. Absolutely not. I will never order from ftd again ... I tried making my mom's first year cancer free a nice birthday and they blew it!!!! I give them 10 thumbs down!!

I ordered a spring flower pot for a friends birthday for $72. I was embarrassed when my friend sent me a picture of what she received, basically a bucket of dirt! There are many florist on the internet I could have gone with but I went with what I thought was a reputable company. This was a scam!

Updated on 04/19/2020: Update to my earliest post of April 15, 2020 where order was not only delivered 4 days late but store bought flowers delivered to wrong address even! We contact our bank and they issued a reverse charge! It wasn't a difficult procedure. Just an inconvenience! That's what you have to do to get your money back. But before we did that, I had sent them an email stating what no customer service they rendered. And not only that I told them I was going to do a review and send their CEO Charlie Cole a letter along with the picture of the store bought flowers in the drinking glass!

I ordered $120 bouquet for my daughter's birthday to be delivered April 9.. It never arrived and I have sent numerous emails with no response.. There is no customer service available.. Awful and disappointing.. I will never order from them again and have advised others as well-still waiting for a refund.

I spent well over $70 for a beautiful arrangement to be delivered to my MIL for Easter, since we can’t be there. I paid extra for same day delivery. I received an email saying they were delivered, so called her to see if she liked the surprise. She NEVER got anything!! And she’s been home all day, just like everyone else. I called the 800 number and there’s an automated message saying not available. Go online and live chat is also unavailable. Sent email and NOTHING!! Your company says 24/7 customer service. What a LIE!! I want my hard earned money back. I work in a well known hospital and I will be sure that our management will never use this company again!! Horrible customer service. Still waiting for a reply...

Is this company still in business?!?! I ordered an arrangement on Friday morning for my friends whose mom passed away a few days prior to that. I received an email on Saturday letting me know the flowers have been delivered but after speaking with my friends, it turns out they never actually received them. I tried to call the company, chat with them on their website, submit a request form through their website but it's been 5 days and I still have not received a reply except for an email asking me if I would like to participate in their survey! At this point I gave up hope that anyone will actually contact me regarding my order.

Never again willI use FTD. I ordered flowers two weeks ago for someone’s 50th anniversary to be delivered today. I received an email at 5:20 saying they were delivered. I called the receiving party excited to find out how they liked them only to find out they were never delivered. Tried calling but recorded message said I had to use their website. Wrote my problem and got a canned message that they would email me. Still no response. Is FTD still in business or do they just accept money without providing a service? Their website says they are available 24/7 for any concerns. HA!

My family ordered a exquisite Floral arrangement. The delivery never arrived. No call or email to inform any delays. This was for my grandma's 80th bday and we're out of town thinking it would be a beautiful gift during this difficult time since we couldn't be there. FTD let our family down and didn't reply to my missing order of $94.00. I hope this doesn't happen to anyone else.

I didn’t think FTD would come through for me and I was pissed!! But representative James handled the situation with the utmost empathy. I must say his Customer Service Skills were on point, he took ownership of the situation, rectified it to my satisfaction, and showed me that FTD is a company that cares... even when errors happen. Thank You James & FTD

We ordered a bouquet to send to our daughter and son-in-law who are both serving in the US Navy, we spent a week with them in California and wanted to send a nice bouquet to thank them for the visit. We paid for same day delivery on 3-22-20, but it was not delivered. I live chatted Monday, 3-23-20 and was told it would be delivered on Tues, 3-24. As of today, Thurs, 3-26-20, still no flowers have been delivered and no response to my live chats. I tried to call and got a recording that they are not taking customer service phone calls, due to the Covid 19 virus. Very disappointed.

I ordered FTD flower arrangement to be sent to an ill family member. I was allowed to select the next day delivery, my choice of FTD was based on desire to have next day delivery. I found out the next day, when I checked my order status at 6 pm, that the order was delayed due to the florist being unable to deliver. The FTD rep told me that it was their only florist in Dover, Delaware and since it was only a "Get Well" arrangement they gave permission to delay delivery. They didn't contact me to see if it was acceptable to me. I think it's misleading advertising to allow you to pick a delivery date if they don't guarantee to deliver on the promised date.

Every time I tried to pick this beautiful purple-themed bouquet for my aunt fresh out of surgery, the system would automatically change the bouquet in my basket to a basic pink bouquet. It was extremely frustrating. I tried three times and each time the bouquet was changed to a cheaper, more basic bouquet. It’s like they didn’t want to take my money for a more luxurious bouquet! Then, I shared my experience and did not receive a refund. If I hadn’t been in a rush, I would’ve shopped around, but I needed to place the order as soon as possible.

In February, I ordered a $70 arrangement for my aunt's 97th birthday after reviewing the photos of the arrangement by price range. The arrangement delivered on 2-28-20 was the size of the lower priced arrangement, & I photographed it. I called FTD & told her the local florist did not deliver what FTD or I intended. The woman offered to refund or replace the arrangement. I opted for the replacement; she could not confirm arrival date. The replacement never arrived. I called back last weekend, & there was no record of my original call. A man offered a refund & stated he I would receive an email confirmation. No refund, no email confirmation. FTD was once a reliable company. I will no longer do business with FTD and can no longer recommend the company.

I ordered flowers for my Mother on her Birthday which falls on March 1st to surprise her. The company sent her flowers on Feb 29th, 2020 totally destroying my surprise for her. They sent an email to me confirming the flowers will be delivered on March 1st. The people working for them do not know 2020 is a leap year. Please hire someone who understands the difference between leap and non leap year. When I am trying to write a review on their website, it says the link is broken. The whole situation is so upsetting. I do not know whether I will be using the website again or not.

I placed an order on Feb 11 2020 for a Sweet Surprised Bouquet with vase. Specifically for the exquisite version and I am very disappointed. It was not as full as the pictures and looked sad in person. The flowers only lasted a couple days. I purchased better quality flowers from Aldi for 1/8th the cost. Also the personalized message was misspelled - "exited" instead of "excited". On Feb 15 2020 I reached out to FTD via email to express my disappointment and I have not received any acknowledgement or response. Both the flowers I received and their lack of customer service is of poor quality.

I ordered flowers online to be delivered. Everything on the site was done correctly and they processed my payment. Got an email the next morning that my order was being processed. Went to track my delivery next day and couldn’t find order. Called customer service and was told that they couldn’t find a florist in that area so was planning on sending a substitution in the next 3 days.

I ordered flowers for my daughter for her 30th birthday. She lives on the other side of the country and we couldn’t be together. I placed the order two weeks before her birthday to assure delivery. I received an email that the flowers were delivered at 3:36 that afternoon, yet when my daughter arrived home from work, there were no flowers. I called, and after being on hold for 45 mins, they claimed they tried to deliver them at 3:00 but needed a signature (which was never stated anywhere in my order receipt) even though the email said they were delivered at 3:36. The person was difficult to understand, and could have cared less about my situation. He refused to give me the name of the florist they used, saying it was against company policy to divulge that information. Really??? I asked for a refund so we’ll see if that ever shows up. I am in the process of filing a complaint with the California Attorney General’s office. Don’t ever order flowers through FTD!

Ordered flowers for delivery. Got confirmation so i thought all is ok. A few hours later I receive an email that they won't deliver until the next day. Called customer service in India. Was put on hold for more than 1 hour. Called corporate. Was promised a call by am in the morning. I had to call to find out the person is not even working yet. Arrogant, rude, unreliable, expensive. Never will order with them again.

Absolutely the worth!!! Did not delivered the flower arrangement to the funeral home and refused to provide the refund! Representative stated that it was delivered and signed by Funeral Home Director whose name they do not have. I got Funeral Home Director on the line to confirm there was no delivery done for that person. FTD representative had nothing else to say and just hand up the phone! Never again will I order from them.

I used FTD to send my daughter Valentines Days flowers. At 8:00 pm I was worried as they had not arrived. I called customer service and was in hold over 40 minutes. I could not understand a word the rep said. I finally said I want a refund. She agreed. Later my daughter got flowers, 1 rose, a daisy and tons of greens. About $3.25 worth of flowers. Someone from FTD reached out the next day, said I got a refund so I should be happy. I still don’t have the refund. My daughters valentines was messed up. The company said they would refund. They did not. I think they must be going out of business and don’t care. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE NOTHING BUT CHEATS.

I am writing to express disappointment in your poor customer service. I placed an order three days before a funeral service for a family member. Your company called me one and a half hours before the service to tell me that you would have to substitute a different color flower, which I had no problem with, then I received another call saying that it was impossible to fulfill my order at all. I too am a business owner and I can tell you that your service or lack thereof is very poor business protocol. I would have made every effort to fulfill the order even if I had to take the loss for it in the name of good business. Your handling of the matter is simply unacceptable and I do not plan to do business with you again.

I ordered a dozen roses for my wife for Valentine's Day. When they arrived two of them were already dead and the others were starting to die. When we woke up the next morning they looked horrible and sagging. I emailed customer service on the 15th. They emailed me back saying how sorry they were and that they were going to send a replacement order. I’ve emailed them multiple times and have gotten no response. It is now the 21st and still haven’t heard back. I will never be ordering from them again. I could have bought flowers at my local supermarket for half the price I paid. Do not waste your money with this company.

I purchased Valentine's Day bouquet for my sister whom this is her last one. She is critically ill and not long for the world. Today is the 21 of Feb and well past Valentine's day. Monday the 17 called they will get one redelivered out. Nope. Another call. Nope yesterday she got a birthday bouquet!!!! Yes a birthday not a Valentine's day one I ordered. Called again. Said they would get redelivered today and nope got a phone call saying "oh we couldn't secure a florist." Are you for real. If it is important use 800-Flowers from you. They have no clue what is going on. She never got flowers on the 14th and a week later they calling saying, "Well now we can't secure florist."

Got to get this off my chest and warn others about using FTD. I went through the funeral home website to order flowers for my dearest friend Betty's wake/funeral. It took a matter of an hour for them to hit my credit card account for the purchase. The flowers were to be delivered Tues., 2/18! Checking emails this morning, Wed., 2/19 I found that FTD had sent me an email at 6:30AM the day after the flowers were to be delivered that they could not fill my order!!!! Wouldn't a phone call as soon as they realized their shortcoming have saved the grief I am going through now?? Now what do I do??? You can't redo a funeral!!

Ordered flowers for a funeral. The order was guaranteed to arrive by the start of the funeral at 4. At around 3:30 or so I emailed (I was at work and could not call) asking why I hadn’t received a confirmation email. At 5:40, I finally got an email saying they were delivered. I received an email back two days later offering me a full refund, but when I tried to reply the email bounced back.

I bought flowers and was told that they were sent. My partner didn't receive anything so I decided to reach out to the customer support. They replied after a few hours. So far so good. They sent me the option to resend the flowers or refund my credit card. I replied and haven't heard anything for a day and a half. There was no reply afterward anymore. I am very disappointed since I paid 71$ of which 21$ were just delivery fees. I wish the support would be better and I would actually receive my ordered product. The Order Number is **. Maybe this will help FTD to locate something.

I ordered a dozen red roses for Valentine’s Day for my wife. The shipment was ok and on time but the roses never opened and just died curling downward. I will never order flowers from FTD or Pro Flowers again. This is the second year in a row that this has happened. Don’t waste your money.

I ordered an arrangement for my young daughter’s birthday. I ordered several days in advance of the date. My order was processed and billed to me, but the flowers were not delivered. When I tracked the order on the delivery date it said “canceled “. I had to call to request a refund. I was told there was no florist available to make the order. This is something that would have been known days before. FTD had all my contact info yet did nothing to contact me. There was no explanation for this given. If I had been notified I could have made other plans but of course it was now too late. I am very angry and disappointed. My daughter was disappointed as well since I had notified her the day before her birthday that something was to be delivered to her. This is a situation that a GOOD business would never allow to occur. I don’t care to deal with FTD again.

I tried to send my mother flowers for her birthday. They did not arrive. After a week I got an e-mail stating: "We regret to inform you that, despite our best efforts, we were unable to fill your order and have been unable to reach you via phone or email with regards to your purchase."

They did finally get back to me and a resolution was made.

I ordered these lovely flowers for my mother's 91st birthday. They were not delivered. The security camera shows someone with the flowers entering the lobby of the condo building but never ringing the bell for entry. They tried the door, and finding it locked (it's a security door!) just left. They came back a few minutes later, tried the door again (of course, it was still locked!) and walked away. The florist did not attempt to call for assistance (her phone number was provided) nor did they follow the directions, clearly posted in the lobby, for deliveries. Yet, they sent me two emails saying that delivery had been made. This is our second bad experience with FTD. The first time, they delivered the wrong flowers. There will not be a third experience.

I ordered flowers on Feb 16th because my aunt passed away. I got an email saying the delivery would be delayed because of the holiday Monday. I followed the instructions on the email and rescheduled the delivery for the following day. They were never delivered. When I called customer service I spoke with 2 agents and a supervisor, all who told me they couldn't access my order...the order was canceled...they can't make any changes. My card was still charged $138. And now I have zero information about my order or if it will ever be delivered. Horrible service. Won't use this company again.

I placed an order for delivery for flowers on the 15 of February. I received an email that there was a delay in delivery and that I would be granted a 20.00 refund. Today is February 18 and the flowers have not been delivered and I have not received any updates. So, I decided to call. I spoke to two different individuals who told me there was no florist available. I asked why I had not been given that information previously or provided with updates. I solely was provided an apology with an offer for the 20.00 refund and again with no guarantee as to when the flowers would be delivered. This is unacceptable service. I have not been able to talk to anyone who could solve the problem so I asked them if they could not deliver by today to please give me a refund.

A little over a year ago I became a Member and ordered flowers to be delivered. They were never delivered. I contacted FTD and was told they couldn't be delivered because I had given them a bad address. I wasn't contacted for a new address. Several days went by and I contacted them. I was told of the situation. So I canceled the order. I also ask to cancel my membership and I wanted my money back. I was told I couldn't have my money back. So thinking my membership was canceled never made any purchases. A year later I get charged a Membership fee again. For a Company, I will never use it again. Ask for money back for the second year's membership but never received a reply. So Buyer beware. Doug

Updated on 02/18/2020: Follow up on previous review: shortly after my initial review was posted I was sent an email saying that the item that I ordered for Valentine's day delivery was not available. This is six days after the order was placed and four days after the delivery date. They said they'd like to replace it with another item. Sure, replace it with anything similar as long as you can have it here by Valentine's day...four days ago. Not good enough.

I don’t often do reviews, but my experiences with FTD are forcing me to warn others. I have two different complaints, one on Feb. 13 and one on Feb. 14. Both complaints were submitted via the FTD website last week. I have received no reply from FTD on either of these issues. Two emails were sent to FTD today. Both emails have bounced back. Hoping someone will actually read this and reply.

I bought Two dozen roses to be delivered at the morning of Valentine's Day. These flowers came from UPS to which I didn't want in the first place with a vase. That is the smallest vase I have ever seen and could not hold all 24 roses. We finally got the roses in a bigger vase that we had in our house, However, upon waking up next morning, All flowers were wilting and appear to be dying fast. The second day after Valentine's Day all flowers are ready to be thrown out as they look horrible and look like an eyesore. This was the last time I will ever use this company, As I see they don't use local florists anymore, using UPS delivery. This is probably the reason why the flowers look so bad. I feel like I was ripped off and if I can get my money back, I would love to get it back.

Married 30 years, kinda stopped during the flower delivery thing years ago. So as a surprise decided to do it this year for Valentine's day. Set date for the 13th to assure delivery, never showed up, what a disappointment.

Ordered flowers for Feb 14 Valentine's day a week before. Guaranteed delivery!!!! Feb 17 still no delivery. Totally defeated a surprise to my wife. No call, no email, no contact at all saying it was not going to be delivered. Never again will I use this company.

I ordered flowers for my mom for Valentine’s Day. FTD claimed they would deliver them by 8 PM. Tracking all day long showed flowers out for delivery but they never arrived and the tracking update was changed to assigned to florist. When I called to complain customer service suggested that I cancel the order which I did. I’m very disappointed and my mother did not receive her flowers. I will not use FTD again.

Do not use this company. Ordered flowers for 2/13 delivery. Got confirmation of delivery email, but flowers were not delivered. Did not respond to emails, and phone customer service was extremely unhelpful; not only hard to understand the thick Indian accent, but every time I called I got a different story or excuse. Then, on 2/15 I get an email saying they couldn’t deliver because of high volume but would deliver the following week. As if anyone who orders flowers wants them a week later than the scheduled delivery. Completely unreliable, customer service is useless, and they think they can make up for something like that by delivering one week later. Do not buy from them!

Order 170.00 roses! Never delivered Valentine's day, Reordered for the following day. Again never received. Called to cancel, Inaudible customer service people. Wind blowing in the background made it very hard to hear the Indians with very thick accents! DO NOT BUY FROM THESE PEOPLE EVER!!!!

Nightmare experience with FTD. Couldn't deliver on Valentine's Day of all things and the next day they changed the flowers without calling and still didn't deliver by 4 pm. Their customer service was horrific as well and they've made no attempt to solve any of the problems. Truly a disaster ordering via FTD.

In ordered flowers to be sent to my daughter for Valentine's Day. I paid 120.00 dollars which I dont care what they cost. I called on valentine's day to see if they had been delivered. And was told no. At 8:30 last night I called again. They called the florist who said they could deliver. Keep in mind FTD already sent me an email stating they had been delivered. Ftd lied to me. I called today and was put on hold for almost 2 hrs. To be told, "Oh we can send her some flowers that haven't even bloomed yet." I said that's unacceptable. These non English speaking people are a joke. I wish I would have read the reviews sooner. I would have keep my money and spent it with a local florist. This is the second time this company has screwed me over. I will be going to the BBB about all of this. This is one scam company I wish would get shut down. Customer service reps were rude. They didnt care that they ruined the day.

Ordered 1 dozen roses to be delivered on Valentine's Day for my girlfriend for $105.00. FTD emailed me a confirmation, then followed up with another email that my order was being processed. Come Valentine's Day at about 5:00 PM, the roses still had not arrived. I attempted to email and call customer service, without success. Wait times for hold were over 60 minutes, according to the voice phone tree. About 5:30 PM, I received an email that the flowers had been delivered. They may have been delivered somewhere, but they were not delivered here. I live in a condo with a doorman, and there is no record of anyone signing for the flowers or my flowers being delivered. I called customer service again the day after Valentine's Day and got through after about 20 minutes on hold. The customer service representative says I'll be issued a full refund, but I have received no confirmations by email of that yet. Do not use FTD if you expect reliability!

I ordered a dozen roses online from FTD on Jan 24th to be delivered on Valentine's Day. The additional charges were over double of the listed price, but whatever. Since that day, I've been flooded with spam emails from FTD, and other senders. My phone got the same treatment with spam texts. The flowers were delivered, but the message card was missing and the flowers were half dead, frost bitten and bruised. I assumed the delivery would come from a local contracted FTD florist... wrong. It was a UPS delivery. Seems that UPS is the only one that did their job correctly in this situation.

My daughter live many miles away. I order her some flowers and cookies. I order a week before Valentine's Day. I got an email saying her order was delivered 4;01pm. She never received the order. I call and spoke with 5 different customer agents that could not speak English well at all. This has been the worst experience. Got an email saying my order was canceled. I will contact the Better Business Bureau.

Did not deliver flowers. Reading reviews here, it seems like my experience was similar to others. Got the FTD customer support on the line, and they said they were sorry. The item must not have scanned correctly or something, and this "almost never happens." They gave me a full refund. This seems like it wasn't an isolated incident, so just adding to the record so they can figure things out. Wouldn't order from this site until they sort this out.

I ordered flowers before Valentines Day so that they would be delivered in time. No such luck. I am Extremely Upset with FTD SERVICE and not to mention Very embarrassed that the flowers and candy i ordered were not delivered. I called customer service around 9pm est. After listening to their music for almost a half hour someone finally answered the phone. I could barely understand her of her accent. Customer service asked if I wanted to have the order delivered on a later date, I said no because now the day is gone, the moment is a disaster, I am very embarrassed and disappointed, so no I don't want them delivered at a later date, and told the customer service to refund my money. She says she will refund my almost 130.00. She took my email address and said that she was sending a confirmation of the refund. Here it is now the next morning and still no email. FTD you guys REALLY dropped the ball all the way around..

Ordered 3 different items for Valentine's Day. 2 were never delivered. Would not recommend and will not be using again. Also phone customer service employees must not be in the USA, all have accents and hard to understand.

I am currently overseas and tried getting flowers, chocolate, and a bear for my girlfriend and not only have I received no information regarding the missed delivery but when I tried to contact customer service I received nothing back.

I bought my wife a dozen Roses to be delivered on Valentine's Day. First off, I bought them to be delivered before I got home from work. They weren't. When I walked in the door, my wife was visibly unhappy. I didn't understand why. Then I realized, where the hell are the roses I bought. My wife thought I forgot to buy her roses. I ended up telling her I bought them for her because I felt like crap. I was pissed. Then they were delivered at 6:30pm by an Uber driver.

Updated on 05/10/2020: I guess I should’ve learned from the experience I had this Valentine's Day when FTD failed to deliver the flowers I had ordered for my fiancé, but I thought I would give them another chance. I was wrong to do that. I gave them their second chance on Mother’s Day only to find out they cancelled the order on the day before the scheduled delivery. This was a scheduled delivery for Friday, not on Sunday (mother’s day) yet they still cancelled for no other reason than “high volume”. Never again. You deserve zero stars. I’m not sure what has happened to you FTD, but I’ve been using you for years and you’re just not the company you used to be.

Order for V-Day delivery 2 days prior. Took at least 45 min because FTD system would not accept order because I would not agree to a price higher that what was advertised online. I asked for AM delivery - that didn't happen. I get an email saying flowers were delivered at 3:20pm - I assumed they were - but they were not. Contacted my wife out of state at relative's home about 8:30pm. She then finds note written about 4:30pm telling her to call the Florist (she found that when I called at 8:30pm). She calls and they tell her to drive to their location tonight or they would deliver the next day. I then call Florist who tells me they've been trying to contact after delivery was not made. Wife and family were home all day! Checking landline showed one call rec'd around 6:30pm but no one heard it ring.

For a service that claims to take same day orders on Valentine's Day I was sure I could trust them to deliver the order I had submitted and paid for a week in advance. Boy was I wrong. After my confirmation email said my order number and recipient name didn't match (meaning I couldn't track my order) I called early on the delivery day out of concern. After being on hold for 20 minutes (which was to be expected on valentines day, fine) I was told that I needed to provide my recipient's phone number. I had already done this in the initial order and had never been contacted about it prior to this call.

They couldn't even do their job deliver on the day I paid for 8 days in advance. Not pick up the phone when I call, I paid a lot for the flowers I picked out and even with specific details on when and how to deliver them they could not.

Place an order for Valentine's for my wife a week before Valentine's. It was supposed to be delivered a day before. It never was delivered so they said it will come Friday. Still didn't come Friday. Here it is 9 PM at night and my wife has no flowers. I'm in the doghouse big time so I called to cancel the order and they're like okay. They didn't offer an explanation, some type of courtesy, NOTHING. The worst service I've ever dealt with. I will never buy from FTD again.

I I placed my order seven days in advance. On Valentine's Day I got a call from my wife was very disappointed she didn't get flowers. I called FTD to find out why the flowers were delivered. They said I placed my order seven days in advance. On Valentine's Day I got a call from my wife. I was very disappointed she didn't get flowers. I called FTD to find out why the flowers weren't delivered. They said the problem was with UPS. After spending a premium on flowers you would think FTD will take the time to make sure I was happy. So now I have to fill out a claim with UPS to try to get my money back. There's so many better places to buy flowers and FTD.

I ordered 24 roses, a teddy bear and a box of chocolate. I got 22 roses and nothing else! Stay away from this horrible company destroying people’s special days. I would never ever in my life use them again and expect a full refund!

My boyfriend ordered flowers from FTD on Feb 11 to be delivered to me today for Valentine's Day. This afternoon he received an email from FTD stating the flowers had been delivered. We have been home together the entire day. We have had no deliveries and no flowers. He tried contacting FTD first via chat, but the bot message stated he would need to call because “no agents were available”. He then called FTD several times. Each time he was put on hold and disconnected. We have not been able to get in touch with anyone. FTD used to be a reputable company, but we will never use their online service again. And we will be certain to tell everyone we know that FTD not only failed to deliver as promised, they also sent false delivery confirmation.

You would think they would be prepared for Valentines Day. None of my flowers got delivered... As a flower company, for such an important day, you would think they would alert you to the problems. They are now saying they will deliver tomorrow, Saturday, to the business addresses. Ridiculous.

We ordered flowers to be sent to our daughter in Philadelphia for Valentine's Day. We received an email at 4:05 PM on Feb 14th stating that the order wasn’t available and we needed to contact FTD so something else could be sent today ASAP. I called and was on hold for 15 minutes before being told the system was updating and they couldn’t help me. I called back an hour later and was told that nothing could be delivered until Monday. They didn’t offer any discount or any reason why things could not be delivered over the weekend. This was horrible customer service! I’ll never use FTD again!

FTD claims they would deliver on Valentine's day the same day the order is made. I placed an order early morning on Feb 14 (Valentine's day) and the order goes through. Around 4:30PM on the 14 I get a confirmation email that delivery was made. However, the delivery was not made after checking with the recipient and the company office location it was sent to deliver to, which was a small office with only about 20 people. I tried to call FTD customer service, to find out their hold times according to the operator was at around 60 minutes. I finally get a rep to answer and they tell me the delivery was made.

I ordered flowers for Valentines Day to be delivered to my wife's office. FTD failed to deliver the flowers. They refunded my money which is why I gave them 2 stars rather than 1 star without any hassle (aside from very long hold times). I believe they over committed - a "sorry, we're sold out" would have been preferred.

Placed an order for my wife on Monday 2/10 to be delivered on Thursday 2/13. The roses were delivered on Wednesday 2/12. Normally early deliveries are fine, but not for flowers when you request them on a specific day. It actually cost me more for the delivery fees to have it delivered the day before Valentine's Day which is what I wanted. On top of that the roses were already dying with holes in them and withered petals. Additionally, the roses were supposed to be delivered with a vase that is "similar in style, shape and price" to the one pictured. What I had received is a generic clear rounded vase, opposed to a cylindrical vase with gold accents that was pictured on the FTD website.

Spent $70 so that my GF could get flowers delivered and have them at her desk today. 5 minutes after ordering I realized the times frame for delivery and contacted customer service through chat. I said I need to cancel or verification it will arrive before 4pm. They told me they contacted florist and sent FTD funds to ensure it would be delivered by 4pm. Well that didn't happen. Everyone I chatted with today said you can't guarantee times and then disconnected with me. Please review quality control chat records to see that the representative guarantees 4pm. I then called in and was on hold for 20 minutes and as soon as someone picked up the phone they hung up. I need an immediate refund and response explaining why this happened????

I received flowers today from my parents and what a disappointment. I had to put the arrangement together and it’s not anywhere as pictured. It looks very thin. Vase is not the same even the flowers aren’t. It looks sad.

I ordered $130 arrangement for my girlfriend in Brazil for Valentine's Day. It was supposed to be delivered by 10:00 a.m. as it was going to her work and that was when they accept deliveries. I discussed this in great detail with them when I place the order and the lady assured me it would be no problem. It is now 3:00 p.m. in Brazil. They still have not delivered the flowers. Every time I call the company to try and find out what's going on they have no idea what to tell me. They keep telling me it'll be delivered by 9:00 p.m. She won't even be there at 9:00 p.m. She gets off work at 5:00 and it was supposed to be delivered by 10:00 a.m. I asked to talk to a supervisor. He put me on hold for 25 minutes and finally came back on the phone and said he couldn't find one. FTD has completely ruined my Valentine's Day that I planed days in advance.

I have never been more disappointed in my whole life. It's a shame there's no option to give ZERO stars. I ordered flowers to commemorate the anniversary of the loss of a loved one (a very important occasion) but despite taking my money they didn't arrive. I ordered 5 days in advance (so plenty of time to communicate with me if for some reason the order couldn't be processed) but I heard nothing. FTD were, however, able to send me no less than TEN marketing emails trying to sell me other products in just 5 times. 2 emails PER DAY trying to sell me other things, without having the decency to keep me up to date on the order I'd already paid for. The customer service line was appalling, held on hold for ages and the line kept cutting out.

My husband ordered flowers to be delivered today for Valentine's Day. When I received them I was so disappointed and so was my husband. He paid a $120 for half dead flowers. This is a $20 bouquet With a $5 Box of chocolates. I could have got better flowers from Kroger.

I used this company like 3 times, however with the 2 times have been extremely a letdown. One time for my 12 year anniversary I ordered an exquisite rose package with balloons, teddy bear, and a card, the exquisite rose has 50% more in the vase than the regular package. The florist then brought out some little skimpy roses that was 50% less filled in the vase. I'm like, "Hey what is this, this is not mine, I paid for an exquisite that was $100+." She said, "I'm sorry. That's all I have." I Called FTD and explained to them of what's going on, and I asked them to refund my money. Yes they refunded my money but the emotional dissatisfaction of the service received on a special day in front of my wife on our Anniversary.

Had to ask the same question 6 times, but rather than answering my question, the customer service representative danced around my question, thinking she was telling me what I wanted to hear rather than answering the question. At one point I was put on hold for 4 minutes, only to have the line disconnected. Once again, had to call, explain why I was calling, ask the same question again, only to get some lame non committal answer to the question that I was asking. I simply wanted to know if the deliver had been made. I couldn't get a straight answer out of these people, hence the title, Bunch of ** idiots.

It started with the buying experience. The sight talks endlessly about free delivery however because I had a planed orchard it required "special handling" and this extra did not show up until the very last part of check out. Secondly I received a plant so small I thought I was looking through the wrong end of a telescope, seriously the orchard had a 2 inch moss ball in a 4 inch pot, the plane is so small the leaves are trapped inside the pot and the stability pole is 4 times higher than the plant. If I can keep it alive it might reach the top in a few years. I am totally embarrassed to give it to my wife of 49 years, the local grocery store has a better selection so I'm off to the store before she gets back.

I purchased flowers via an obituary. While purchasing it auto populates that it will be delivered to the undisclosed address at the undisclosed time. In fact, it never even lets you select that is your only option. In a horrible grieving time I receive two emails and a voicemail about a problem with the order. The long and short of the story is, I wait over 90 minutes to get through to someone just to be asked the location and Time to be delivered... ALL AUTO POPULATED FIELDS I CAN NOT EDIT AS THEY HAVE THE INFORMATION VIA SYMPATHYLEGACY.COM. You must be kidding?!?! How sad, I will NEVER use or recommend FTD to anyone in the future.

I have ordered flowers from this company several times. It is way overpriced and their photos are misleading. Not surprising I was unable to leave a review on their website. I received a bouquet I ordered today and it looks like a $10 flower bunch from the grocery store. It looks to be 1/3 of what is pictured on their site and only some of the flowers look healthy. At least this overpriced bouquet was just for me. In the past I have sent flowers and get a photo of what is delivered and I feel embarrassed. Disappointing and frustrating.

I ordered a plant to be delivered to my sister and brother-in-law as their mother had just passed away. It was delivered in a snowstorm and left uncovered on their porch. The plant was ruined. My inlaws tried to call the florist and resolve the issue but after several calls and emails, there was No response. I sent an email to FTD customer service and they responded next day to say they left a voice message on my phone which they did not. I then called the number they said to call and I could barely understand them from the heavy foreign accent. Every aspect of this has been a hassle. Next time I send flowers or plants I will call LOCAL and speak with a person. FTD is not what it used to be. This sums it up for me, the email that customer service sent me was signed LadyAnn.

I have to ship gifts to clients often once a month. Finding a good price on a unique gift is key. Imagine my surprise when my chocolate covered oreos for Valentines (which, after reading reviews I pray arrives on Valentines) had a shipping charge of just under 60%!!! That's SIXTY, not sixteen. The gift was regularly $36, so $10 off and $15 shipping fee on a $26 order. Won't be caught by surprise again...

I would GROW MY OWN FLOWERS before I'd use FTD.COM again. They offer an FTD GOLD membership program for Thirty Dollars per year that provides for free flower delivery. When you join you have to register a credit card on file which comes with AUTOMATIC RENEWAL. I agreed to this last year. When I joined this program I was on the phone with a customer service agent who assured me that I could cancel the Automatic Renewal Feature at any time. It has been my experience that it is NOT possible to cancel the Auto Renew feature. FTD.COM Customer Service Agents can't even cancel it. I received an email around ten days ago informing me that the Auto Renew would be taking place. I phoned FTD and instructed them to TURN OFF the Auto Renew that I no longer wanted to participate.

The florists take shortcuts. I ordered a funeral wreath and flowers for a friends birthday, neither lived up to what was depicted. In the future I will find a local florist and use them. I don’t recommend this service. Very disappointing.

I've sent flowers to be delivered to a hospital room. The cost was $80, but it was the "Exquisite" and the largest bouquet they offer in that flower of choice. What was delivered was the smallest, $50 one. I called the customer service and first, they said that they don't believe it. Then they said they would give me a $8 refund. I explained that there is a $30 difference and I will not accept an $8 refund. They then offered to re-deliver it for the next day. They would not change the flower so someone is getting 2 of the same flower. I was on hold for over 45 minutes trying to resolve this issue. I will not use FTD again!

I am a USAA customer who used a ordered a delivery for a funeral of a dear friend I was unable to attend. I guess I got what I paid for with the 25% discount...but in actuality I didn't. They took my money. Asked what time the service was and even provided a confirmation, which in my mind is an assurance it will be delivered on time. I got an email the day after the service that the product wasn't available. I was immediately irate, more than likely out of emotion of the circumstance of losing a friend. Why didn't FTD select an alternate flower arrangement instead of not shipping?

I located an $80 sympathy arrangement on the FTD Flowers website. I placed the order because the site said it could be delivered today. When I checked out, there was an additional charge for the same day delivery. I paid the additional and the total bill was $115.12. Some time later I received an email and it had a tracking number included. When I checked the tracking, the small print stated it was scheduled for delivery tomorrow. I called FTD Customer Support and was told the assigned florist couldn't deliver today, so they scheduled it for tomorrow. When I complained, I was told "that's simply the way it is." I asked to speak with a supervisor and waited on the line. When she got on the line, she now stated that the florist couldn't deliver today because I ordered too late.

First, there is no checking if the order can be delivered. The process involved taking your order and then determining that they can make the order based on available florists. This means that if you order for a special occasion and the order can't be fulfilled, it will be canceled. Tough luck on the special occasion in this case. Given that you would like to continue the order to have a belated delivery, you call and place a second order to have the flowers delivered the next day based on what is available. Be prepared for several issues.

I ordered flowers for my grandmother's funeral. What I received was hardly what I ordered. It was sad and embarrassing. None of the flowers haven't bloomed. It was just a vase with very little greenery! I also chose the most expensive one so it would be full! I’m so sadden. It’s my grandmother's funeral, it’s not like I could have rescheduled or replaced it and then try to deal with it later or waited until the flowers bloomed. I will never use FTD again! I wish I could post pic but this won’t let me!

We live overseas from my mom, so wanted to send flowers on her 84th birthday. We ordered the roses from FTD to be delivered on her birthday. (Wrote the card, gave addresses and credit card information, all was approved, including the delivery date.) Hours before her birthday - after the close of business the day before her birthday - we receive an email from FTD saying that they could not deliver the flowers. I called but the service was poor - couldn't hear each other, and they said they couldn't deliver the roses and cancelled the order. This is the last time we will use FTD. (I'll call long distance next time and order direct.) Unbelievably, this was written on the top of their confirmation email: "Thank you for trusting us with your most important occasions." Laughable if I weren't so sad that my mom has not received her birthday flowers.

Horrible experience!!! My spouse ordered a huge bouquet of blue roses for my birthday. After a rough year and losing my dad, my spouse wanted a huge big bouquet of blue roses due to the color having such a special meaning to us to brighten my day. Instead what came was a half dozen roses with dying greenery and a few filler flowers. The bouquet was a wilted mess with not a single blue flower in the bunch. If you are thinking about ordering flowers from FTD just don't.... My spouse could have went to grocery and bought the same arrangement for 12.00 instead of over 80.00 for the arrangement sent... The wilted horrible mess!!!! Not again will we make the mistake of using FTD.

Ordered an arrangement for my girlfriend. Was overcharged and after calling to get a refund of extra money charged was given the run around. The arrangement finally shows up and it tiny. Only 1 rose and a few other flowers. Definitely not what I ordered. I will never buy from FTD again.

My daughter lives many miles away from us and I wanted something special delivered to her on her birthday. I purchased the small bouquet of Light of My Life™ Bouquet- VASE INCLUDED flowers and was pleasantly surprised how big, beautiful, and fresh they were. The bouquet was delivered around noonish and now she will have all afternoon to gaze at her beautiful flowers while remembering that today is her special day! FTD will be my go-to florist from now on!

I ordered an arrangement that their system said was available for delivery to my parents' address, on their anniversary. $99.09 later and nothing happened. I tried chatting with their customer service line, and they dropped the conversation apparently. The representative just stopped. So no flowers, no customer service. I had to call my bank to have the charges reversed.

Ordered floral arrangement online this morning for my mother in law birthday. Spoke with her tonight and they hadn't been delivered yet. I called the 800 number (1-800-736-3383). When I gave the order number the customer service representative told me the florist attempted to deliver it but no one was home, which is impossible because 1. she said they were home all day and 2. my father in law is unable to leave the house. So they lied to me or the florist lied to them or both.

Ordered a premium high style bouquet. Expensive. At least a dozen Roses and three star lilies as well as carnations and various other blooms very little greenery. Used a 5 dollar off promo code. The bouquet delivered had fewer than 2 dozen flowers and its size was attributed to an excessive quantity of greenery. In addition the confirmation number that came with my order and the one on the delivery notification were two different confirmation numbers. Called customer service and the fellow was very hard to understand. I Think they said they were going to remake the bouquet I ordered and deliver it tomorrow.

I ordered a dozen long stem blue roses and a vase for my daughter who was graduating from the police academy. What I received was no better than a Walmart arrangement. 6 sweetheart roses and some cheap filler flowers and not a blue flower in the bunch. In addition the flowers were browning and broken. If I could rate lower than a 1 I would. Never again from what I thought was a reputable business.

I ordered flowers for my daughter. I received an email stating they had been delivered. Flowers had not been delivered so I called FTD customer service. They explained they had a message stating flowers had not been delivered but could not tell me why or if they would be delivered the next day. Customer service rep could not tell me anything absolutely useless and not professional at all. Not satisfied with them at all will NEVER use them again. They say they will refund my $ but they also said they’d deliver my flowers today. I recommend anyone looking to send flowers use someone else. FTD is not professional at all.

I ordered flowers 2 days before my best friend’s grandmother’s funeral. I received an email the night before stating that flower substitutions would have to be made to fulfill the order the next day. That was fine. Then, I received an email an hour after the requested delivery time stating that they were unable to fulfill my order. This left me no time to order from anywhere else and no chance to show my respects. When I called to complain, they put me on hold to find out if they could give me a full refund. Seriously?!!!

I ordered the top tier of flowers along with a Mylar happy birthday balloon and 2 other balloons. The flowers that arrived were the bottom tier and no balloons. I received a $50 order for $111. I have emailed them and called them yet they just ignore me. I want a refund and I will not do business with them again. Nor would I recommend them to anyone. Worse experience ordering flowers online ever.

I ordered flowers to be delivered to my Mom for her 80th birthday. I spent $117 for a beautiful arrangement with lots of roses, carnations and stock. What my mom received was pathetic. 2 roses, one stem of spray roses, mums and 3 snapdragons in a $6 clear glass vase! I called customer service and complained. Requested a refund to my credit card and was told it was processed. That remains to be seen. Would never use them again.

The last 2 times my boyfriend & I used FTD service, the product wasn't delivered. Despite me ordering a gift on 12/17 for delivery 1/3/2020 and receiving confirmation, it was only after the item was not delivered as promised on 1/3 that I called only to be told the item wasn't available. When I asked why I received a confirmation for it rather than an email telling me to order something else, I got no answer from the hard to understand service rep on the phone. I have no problem talking with people not born in our country but it is helpful if you have customer service representatives who can speak clear English so we can understand them. Despite the fact that I was promised a $15 voucher for merchandise with my refund notice, I never got the voucher but it was just as well. I wouldn't have used it anyway and ordered a replacement gift from a service provider who actually delivers what you order when it is supposed to be delivered.

Ordered flowers for my granddaughter’s 18th birthday. Out of the 3 display and cost choices, I selected the one show as the best. The delivery did not resemble the beauty or content of my order. I called. Best offer was for next day re-delivery. Flowers were for her birthday not the next day. I nevertheless had to agree. Nothing was delivered. I have e-mailed customer service three times. No response. It was occasion and I’m at a loss to believe the bad business practices of this company especially since the cost was not insignificant.

I ordered flowers and they were nothing like the picture. I believe they have 5 year olds putting their arrangements together. I tried calling customer service but couldn’t get through. I left an email with no response.

Ordered flowers 2+ weeks before Christmas for my 90 year old mom to be delivered on 12-23-19. Received a phone call at 7:30pm on the 22nd from a gentleman who spoke very little English saying what I ordered was not available and they would substitute. Well..when I arrived at my mom’s on the 24th I was embarrassed by the substitution. Much smaller and droopy flowers. I have sent 2 emails to support and NO response. Use 1-800-Flowers. Never FTD. Never!

My brother, who lives overseas, wanted to send me flowers for my birthday. I live in Florida. The flowers were paid for and scheduled to arrive on Friday, December 27th. No flowers showed up. Today, Monday, December 30th, a rather strong smelling FTD box appears by my front door. Curious! I open the box, and see such a pathetically half-dead bunch of flowers. Most certainly, they had been in that box since Friday. A few were salvageable, but on the whole, they were literally garbage. I called customer service right away, and the rep was very robotic. Didn't even say anything like, "oh, I'm so sorry about that." NOTHING! He offered a refund, but I insisted to speak to a supervisor. At first he refused, but I insisted even stronger.

I placed an order on 12/20/19 for a cousin's birthday flower delivery on 12/27/19. I went on vacation for 10 days. I did received TWO emails stating they received my payment and flowers will be delivered. My nephew later told me it was never delivered on 12/27/19. They were hoping to receive it before they leave for my cousin's birthday dinner. I called in around 11pm spoke to a FTD rep who told me the florist near my delivery location couldn't fulfilled the order, so it was canceled. I told her FTD NEVER once called or sent an email regarding the order canceled. I later got a "manager" on the phone who told me the order was cancelled and a refund was given. I gave him an earful, "The refund isn't my concern, my concern is why would your company canceled an order and not ONCE sent a notification?! It was placed over 7 days ago. Your customer placed a flower delivery order and they expects a delivery. What kind of business practice is that if you did not sent a cancellation email or phone call?!"

I am writing to give feedback about my experience and tell you how disappointed I am. I ordered flowers through FTD's website to be delivered today. I checked in the morning since I know when I send this recipient flowers, she usually gets them around a certain time. I spoke to 4 different customer service representatives via their chat that gave me the runaround and were not able to give me an accurate status. I then finally spoke to another representative that said and I quote "Your order looks great and should be delivered by 5" basically assuring me there were no issues with my order.

My daughter purchased flowers for me for a Christmas gift. Unfortunately, I never received the flowers. The flowers were due to arrive on Saturday, December 21. That evening, I saw that I had a voicemail. The delivery person called so I called him back after I received the call from about 40 minutes earlier. He said he couldn't find my house with his GPS and that he was too far away but he would call his boss to see if he wanted him to return and that evening; he would call me to let me know. If he couldn't deliver them on Saturday, I would get them by Monday at the latest. He never called me back.

I purchase a flower arrangement to be delivered to my cousin for her birthday. What she received versus what I ordered look completely different. Sent an email to customer service and filed a report through FTD’s website showing proof of what I ordered and what was delivered but no answer. Instead I receive promotional emails daily but cannot respond to my complain. Very disappointed!

I have received flower deliveries for my birthday or Valentine's Day for years. This year the sender used FTD service. When my doorbell rang, I went outside to answer right away since I was already on my way out to an appointment. The delivery person questioned me without any greeting first, "why didn't you answer my phone calls? I have been calling." Apparently he doesn't even consider that he didn't dial my phone number but the sender's...and most likely whoever ordered the flower delivery doesn't live with me here.

Customer service for this company is one of the worst I have ever experienced. Seeing reviews with similar issues as mine has just confirmed that I will never use FTD again. Made my online order, received confirmation email, but go figure the day of delivery comes and they email me saying I gave them the wrong address and could not deliver. I double checked my confirmation email and the address listed for delivery is correct. I was pretty sure I knew my own home address. Called customer service and had a difficult time communicating with them.

I ordered 2 separate gifts on 12/2 for delivery on 12/24. On 12/19 I got a shipping confirmation for delivery on 12/27 contrary to my order confirmation and $15.99 shipping fee. Sorely disappointed and further frustrated by the total lack of accountability by FTD. Merry Christmas to my parents who now have no gift under the tree even though I planned ahead.

Horrible. I bought A Groupon for use with the Christmas sale as it says it can be. It makes you use a separate FTD site where the prices are nearly double, with the groupon it was a 12 cent savings. I bought a Mini tree, It was $25 on the regular site and $39 on the one they make you use. The tree is bald and nothing like pictured. This was a gift for my future mother in law who no longer does Christmas trees. I am so embarrassed, contacting customer service. The tree was almost $50 the same price as my 8ft tall 4ft wide tree! Will be going back to Teleflora a wonderful, nicely priced service with beautiful and lively arrangements.

Ordered flowers and a vase for my wife with next day delivery. Didn't get them for 4 days. When they arrived, it was just flowers. Thought I was crazy so I chat in and was told there should've been a vase so they reorder. Next shipment here in 2 days but no vase. Just done now.

They have ruined my anniversary surprise. The flowers were never delivered. I even called yesterday at 4pm because I was nervous the day was winding down and she would be out of work soon. Your rep barely spoke English and said they cannot give a specific time of delivery. I now look online and it says my order was canceled. I never canceled but yet they conveniently still charged my credit card. If I could write this review and give zero stars I would.

I ordered a floral arrangement to be delivered to a friend. While the arrangement was nice, it was not nearly as large as what was pictured on the website. I contacted customer service twice and never received a response. I will never recommend or use FTD again.

I ordered an expensive (100 USD) bouquet of flowers on 11/25/19 for my mother in law's 70's birthday. Delivery was scheduled on 12/14/2019, which was a Saturday. On 12/14 around lunch I still didn't receive an email regarding the delivery and I got worried and called. After speaking to somebody in a call center which I assume was in India (the person had issues speaking fluent English and was very difficult to understand) I was assured delivery would happen 12/14. They blamed the florist and told me that they were not open on the weekends, which sounded strange to me. Every florist is open on Saturdays! Delivery didn't happen of course.

FTD contacted me within 12 hours and were very apologetic. They took care of things immediately and restored my faith in a well respected company. Thank you Nancy.

We had a funeral service today for my Father. I had placed an order for a huge standing spray, and my friends and coworkers and some family all ordered flowers as well, from FTD. No flowers came. Not one single order. No call, no apologies, nothing. After getting home, an email was sent 8 hours after the service notifying me that my order was "delayed". You don't delay flowers to a funeral service. I called and was told no problem, they would just ship the funeral flowers to my home at a later time. Are you kidding me? After insisting on a refund, I was offered a $15 coupon towards my next purchase. What a joke. The FTD guarantee isn't worth the screen it's posted on. "If we don't deliver your flowers, we will give you a refund." Stress and anguish for a grieving family? That they seem to be able to deliver.

FTD Order **: Purchased a flower arrangement on 12/15/19 from FTD tied to the link where I was reviewing an obituary. They advised they could deliver for the 12/16/19 visitation/funeral but the flowers still haven’t been delivered at 1:18 PM on 12/16/19 and the service starts at 2:00. I was on hold with FTD for over 50 minutes & passed around multiple times, language barrier issues, & hung up on so I finally gave up. I will never use FTD again! I suggest using your local florist in the future. FTD is a terrible company!!!

I ordered the Loving Light Dish garden arrangement for my best friend’s grandson’s funeral. The arrangement I ordered and the arrangement that was received did not at all closely resemble one another. I understood when I made the purchase that the order would be “filled by a local florist,” and I think, if I were your company, I might choose a different local florist to be representative of my flower arrangements and my company’s name. I am very disappointed and saddened that the arrangement sent was the best they could put together on your behalf.

I have sent and received flowers MANY times for multiple companies. The first time I used FTD was to send my Grandma flowers for her 75th birthday. Ordered the DELUXE option and felt it was well worth the $80+ total (based on the photo). My Grandma posted a photo of all of her flowers she received and I didn't see the ones I sent. Then I realized mine were the tiny arrangement that looked like it was worth $15 MAX. Contacted FTD and spoke with "Frey". She assured me that a replacement would be sent the next day.

I ordered flowers on December 8 to be delivered on December 10. I received phone call from FTD on December 10 stating local florist did not have a lantern to put in the piece I ordered. They wanted to send something else for a cheaper price. They told me they would give me credit for order I placed and create a new order for another piece it was 3.00 dollars cheaper. I asked if my order will be shipped on the 10 he assured me it would.

Placed a floral order for my wife's birthday a few days in advance. I was unable to do anything for her this year because a medical issue has me laid up. Waiting all day, no flowers ever came. I felt terrible. I called FTD, and they gave me the excuse about the local florists being unable to fulfill the order. Why did they take the order?!? Why did they not notify me?!? Not just late, no ability to fulfill! FTD can NOT be trusted to help make someone's day special! Spend a few extra minutes and search for a local florist in the delivery area! Note: 1 star is one 1 many, but the lowest this site will accept!

My husband ordered flowers for our first year wedding anniversary. They were over a hundred dollars with delivery fees and honestly looked like they came from a super market. They were just shoved in a vase that was too small for the length of the floral and green leafs and there was no arrangement. It was not nearly as full as the image as well. He called and complained and they said they’d send a new arrangement, they never did. He will never use them again and I’d suggest 1-800 flowers or a super market in the future. They couldn’t be worse than this experience, FTD really ruined a fun surprise at work.

I ordered a bouquet to be sent on 11/6/19. The bouquet was “old, tired and not what I usually send” was the response to the gift. I contacted FTD via email 3 times and got no response. I then called customer service who ordered another bouquet to be sent. Never happened. Called back to be told they “can’t reach the florist” and they’re going to call me back. Never happened. It has been more than 3 weeks and this is still not resolved. I will never use FTD again. I should have stayed with 1800flowers as I usually do.

I placed an order for flowers to be delivered to my parents for Thanksgiving, supposed to be delivered on 11/25/19. I intentionally ordered them to be delivered that far in advance of Thanksgiving so that they may enjoy them throughout the week. I received a text that the flowers had been delivered that day. When I spoke with my parents, they had not received them.

My niece's birthday was yesterday and since she lives in another state I decided to surprise her with a nice floral arrangement. I ordered the flowers on 11/15 with instructions to deliver on 11/22. The afternoon of 11/22 I received an email from FTD stating that the flowers had been delivered. I did not hear from my niece so I contacted her that evening and asked how she liked the flowers. She said "what flowers?" I chose this particular delivery date because I knew she would be home and she told me that yes she had been home all day and her father as well.

My friend's Mother died. I got online and ordered flowers at 8:30am. I paid a nominal fee for same-day delivery. 7 hours later, I hadn't heard anything, so decided to get back online to see if there was a tracking system. There is. I entered the order # and the recipients last name as requested and got the response that the order does not exist. I called and spoke with someone who was able to pull up the order. She told me that the order won't be filled today, but promised it for tomorrow. I was very unhappy. They never tried to get hold of me to let me know.

I will never use FTD again. Ordered flowers for my mother in law who lost her husband this year. It was his birthday and we were trying to cheer her up. They didn't deliver. So I called and they said they would deliver the next day. I also emailed them. 4 days later flowers still not delivered. They never responded to my email. I just called them again and was on hold and then hung up on without even speaking to a human.

I will NEVER use or trust FTD again!!! The funeral spray I ordered was smaller than a bridal bouquet! I was shocked and contacted FTD stating that it was totally unacceptable and I was not satisfied. 5 emails, multiple calls and 2 months later and STILL nothing from FTD! Their satisfaction guarantee is garbage and just lip service.

Updated on 12/22/2019: I ordered a planter with an angel for a funeral in November. The card was messed up and the angel was not attached and there was no opportunity to correct. They wanted to charge me for their errors. When I posted a review I got a response. I was promised the 85.00 refund. I have yet to receive the refund email confirmation, the refund and after three attempts at customer service all I can get is the auto email stating it it will be looked at and I will be contacted. I think 6 weeks is too much time for a company to be nonresponsive. Don't waste your time and money like I have thinking FTD is reputable.

Very angry! You are thieves! I ordered on FTD.com (Order Number: **) for a delivery on Nov 7. The flowers never arrived. I wrote to customer care team to ask a refund but since I am still waiting for a reply... This is a THEFT. I want my money back! The worse webshop for flowers!!! And this is true also for their group in France. Ordered the same day on FTD France (Interflora) (Order Number: **) and same happened: no delivery! This time I received an answer. They told me the delivery guy passed but of course... he left no notification. Finally flowers popped 4 days after... and the flowers were not the ones I chose. They wanted to offer me 15eur for my next order! I will never order back on your website! Still waiting also to get my money back.

The photos are a picture of 1) what I was supposed to get, 2) what they looked like on the night of receiving them, and 3) what they looked like a couple of days later.

I placed an order for flowers, and they were over $80.00. I received the normal confirmation emails with two different order numbers, but my flowers were never delivered. I spoke to a gentleman in the afternoon of the delivery date to get an update on my order, but he could not give me any information, nor could he cancel the order. I could not get any assistance, but FTD sure withdrew the money from bank rather quickly. I have since tried to call FTD 18 times, but it continually rings busy. I also submitted two emails, one via their general email, and one via the email suggested by FTD in response to other complaints on this website. I have received no response from the general inquiry, and the other email (the one specifically suggested from FTD) was returned as undeliverable.

I ordered flowers for my mother's birthday on Friday morning for delivery in a large city in Indiana. The flowers were supposed to be delivered on Saturday for her birthday. I received an email on Saturday evening that the flowers were delayed. The email said they tried to call me, but I had no messages. I responded to the email and gave instructions to deliver the flowers as soon as possible, but my mom never received the flowers. A week later the company cancelled my order on their own and returned my money. I will not use FTD again. 1-800 Flowers is much more reliable and I regret not giving them my business for this very important delivery. Best Day™ Bouquet- VASE INCLUDED. ORDER NO.: **. DELIVERY ON:Saturday, 11/02/2019.

Ordered $100+ flower arrangement with $20 box of chocolates for my fiancé. Flowers were very nice but when I saw the $2 ALMOND JOY candy bar, I was shocked!! After responding to FTD’s survey, I was expecting them to make it right or at least change their FALSE ADVERTISING at check out (“small box of chocolates $19.95) - - but they never even responded or called. Buyer beware of their “BAIT AND SWITCH” rip off tactics!

I ordered flowers for my aunt's funeral on October 17 2019. The Funeral was the next day on October 18 2019. The order taker assured me the flowers would be delivered on time, assuming this would take place I never checked. My cousin called me today on October 27 2019 and said no flowers arrived by me. I called FTD order line and found out the flowers were not delivered that it was outside their delivery area but was not told this when I ordered them. I checked my credit card statement and was still charged, I'm glad I asked about the flowers or I would have been charged for something that was not delivered, I called FTD on October 27. They did refund my money, but they would not have if I did not call!

I was sent flowers and they are dried out and although I'm sure expensive very poor quality. There was supposed to be a bear with it and that was missing. Lilies have brown tips as well. How can a company exist with this kind of service??

I received flowers from FTD.com that I was sent from someone. After opening the box I found the flowers dead, wilted, slimy and even smelled bad. I contacted the company to make them aware of this and was told by the representative I spoke with that he would have to have someone from their escalation team call me back. That was 3 days ago. Clearly they do no care about their product or customer service. I would not waste my money with this company.

I ordered the BEST "The Sweet Surprises® Bouquet" for a family member who was having surgery. I ordered it in advance to be delivered after she returned home so it wasn't a last minute order. It was delivered on SEP 25 as requested to her home, however, what she received WAS NOT EVEN CLOSE to the Sweet Surprises bouquet advertised!! This was supposed to be a full bouquet ('BEST') of pink roses (not miniatures) and daisies. I understand the FTD policy about the possibility of flowers being switched out. What FTD doesn't tell you is that also includes eliminating a large portion of the flowers.

I ordered flowers to be sent to the hospital the next day. They were not delivered with the excuse they couldn't find florist to deliver them. Customer service was horrible. I kept telling them why they couldn't deliver them today but after 3 times I gave up. Jessie, Gina and Tiffany were NO help at all. Will NEVER buy or recommend FTD again.

The company sent me a standard email stating the delivery on October 16th of a bunch of flower I was sending to my daughter in Washington, DC for her birthday. When I checked with my daughter on October 17th, she had not received the flowers yet. They were delivered only after I sent a protest, but too late for her birthday. What a pity!

I ordered flowers for a friend in another state for delivery. I received my email confirmation of the order. The day of the delivery I also received an email confirmation that the flowers were scheduled for delivery that day! I was so excited since that was the day of the birthday and that was the day I had planned. Three days later, I never heard from my friend so I was a little concerned regarding the order. When I called her, she never received the flowers. When I called FTD, three days later, they informed me that they are still looking for a local florist in Flagstaff Arizona. Can you even imagine? Customer service representative went further to ask if I would be willing to wait until they secured someone who could make the arrangement. Is that OUTRAGEOUS or what?

First of all I put in the wrong delivery address but then immediately called customer service and had that changed. Still delivered to first address/wrong address. Then took an extra 4 hours to deliver to corrected address that I corrected 2 nights before. Then when the roses arrived they were below par. I paid for the top tier and received below the bottom tier. I was suppose to get 25"H x 21"W and ended up with 21"H x 12"W. I was angry because it took until 4pm, even though they called at 12 pm at the wrong address, so I didn't have time to go back out and get new ones. (The wrong address and corrected address are only 10 minutes apart). Also the fact that I paid a large price to have a large bouquet of roses and got a terrible attempt of a bouquet.

I ordered a beautiful arrangement to be delivered the following day to my sister's home to celebrate a BIG birthday... I was so excited to brighten her day. I even received a confirmation email that the flowers had been delivered so I called her to see what she thought and she never received them. She ended up calling FTD to see where they delivered them and was told that there had been a problem and would be delivered the following Thursday (5 days after her birthday) and they would upgrade the arrangement. No flowers, BUT I received a second confirmation that they were going to be delivered. Tried 5x's to get through the FTD 800# only to be transferred to their survey recording asking if my issue had been resolved...UGGGHHHHH!!