How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

For Businesses
Write a Review
  2. Shopping
  3. Best Flower Delivery

FTD Reviews

3.8
2,486 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Read Reviews

Our editorial standards

  • Our editorial team reviews and fact-checks all content before it’s published.
  • We rely on expert input and trusted sources to verify our articles.
  • All articles published must meet our editorial standards and independence policy.

Our review standards

  • Our moderation team evaluates reviews to make sure they meet our guidelines.
  • We require contact information to verify reviews come from real customers.
  • Financial relationships do not influence whether we publish a consumer review.

About FTD

FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit www.ftd.com

FTD Reviews

Write a Review

Filter by Rating

  • (299)
  • (82)
  • (79)
  • (142)
  • (1,865)

Popular Mentions

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 19 Reviews 2475 - 2625

    Reviewed May 14, 2008


    I ordered flowers for mothers day, got a confirmation of the order. Then 2 days AFTER mothers day, I get an EMAIL saying that they received MY request to cancel the order. I never cancelled the order! They didn't fulfull the order and send me an email? I called them up and they said Sorry and said, Well we refunded your money. I didn't want a refund, I wanted a simple flower delivery to my mother on mothers day. Then they offered $10 off. $10 off? They do one thing - deliver flowers on special occassions. Once the occassion has passed, it DOESN'T COUNT!

    Thanks for your vote!

    Reviewed May 12, 2008

    Last Mother's Day, 2007. I ordered a floral arrangement through FTD.com. The screen immediately before the final stage of my order submission asked if I wanted to receive a $20. discount to be applied to my current order. All I needed to do was enroll for a free membership in their Reservation Reward program to receive the $20. discount. Keep in mind that they already have my credit card # since I was in the final stage of my order submisssion.

    Well, the terms and conditions (was a huge document of legalese). Well, I never was discounted the $20. and until this day I've been charged $10. a month. I've demanded my bank to refuse the charges (CitiBank) and they say they will but the next month comes around and it's still there. They've ripped me off $120. ($10. for 12 months) and continue. And our banks offer little to no help at all. Many of these membership based programs only have email addresses and they never respond to your inquiry.

    Well, I've already lost $120. and I suppose I could close out my checking account, but that presents another host of problems since I do much of bill paying on-line. But it's getting hard to trust doing business on-line with all these scammers out there. And it seems there's no policing or little awareness of laws governing against these illegal practices.

    Thanks for your vote!

    Reviewed March 21, 2008

    I ordered flowers in the $100 range for a funeral. I checked to make sure the flowers were delivered 03/07/2008 and got no response. I have been inquiring for over a week now to see if the flowers ever got to the funeral. I DO NOT want to have to ASK my friend whose mother died. That is tacky. I have gotten NO response via e-mail except a generic no-reply message saying they are diligently working on my problem. I have been on hold on 2 different occasions for a total of over 1 1/2 hours.... They billed my credit card directly over 2 weeks ago. My order number is FND538178.

    What this did was create a charge to my credit card, and I cannot use the card until this is cleared up. This clearly has harmed me because you can't DO OVER something as important to my friend that I didn't care about her mother, or her feelings. I am angry that I have simply asked for confirmation of my order and if delivery DID take place (which I doubt). I want replacement, apology, and SOMETHING!

    Thanks for your vote!

    Reviewed Dec. 4, 2007

    In September, 2007, I purchased an FTD flower delivery to my home via website. The order was easy to place, billing was correct, and the beautiful flowers arrived as described and on time. But after placing my order, I was directed to a webpage for WLI Reservation Rewards. The popup window and accompanying webpage said that by signing up with WLI, I would receive 10% off my next order. If there was fine print about paying to join WLI, it was too small to read or intentionally presented in a confusing manner. The bottom line is this: I never entered my credit card information, yet somehow WLI has billed me $10/month twice. Obviously, FTD finds it fair and appropriate to forward their customers credit card information and give WLI unfettered access to their funds by tricking them into authorizing this dubious union. I wanted FTD to give me at least $20 in products from FTD or a check for the same amount. They would not. They called to apologize and give me WLI's phone number, but otherwise said "tough luck." I will never buy from FTD again.

    I told them I would file my complaint with consumer affairs and the better business bureau. I will also post my complaint about their practices on every relevant website and blog I can find. I also pointed out to them the exact clauses that their practices violate in their own security and privacy statement.

    I have a $10 monthly charge to my credit card without my known authorization. I'm sure I'm not the only one....

    Thanks for your vote!

    Reviewed Feb. 15, 2007

    I ordered flowers for Valentines Day. I was asured the flowers would be delivered on Feb. 14th 2007. They were not delivered on that day and I have not been able to contact FTD by phone. I was very disappointed that I was unable to get her the flowers on Feb. 14th, Valentines Day. I don't know if and when they will show up but the purpose has been defeated. I want a full refund. I paid for Valentines Day Flowers and chocolate. I paid $85.98. I want a full refund.

    Thanks for your vote!

    Reviewed Feb. 17, 2000

    This past Valentine's Day was a near disaster for my girlfriend and I, thanks to FTD. Here are some examples of their "professional" and "courteous" conduct.

    1) Valentine's morning, they call my girlfriend and tell her that FTD is calling, and that they have a surprise bouquet for her (thanks for ruining the surprise) and they need to know how to get to her address. I placed this order a week in advance, and not once was I contacted with questions about my order. FTD, instead, chose to wake up my girlfriend on Valentines and ask her. Thanks

    2) After 20 minutes of explaining to the delivery person how to reach her apartment (at this point, the pleasantness of my surprise has long worn off), the florist calls back to specify what time would be convenient for HIM. He then proceeds to threaten that if no one is home at the time, then my girl friend won't get her flowers (that I spent $100 on, but that's a separate issue)

    3) My girlfriend, a college student, had no choice but to leave for class, already pretty upset. When she returned from class, she found my $100 bouquet of roses on its side on the doormat in front of her apartment.

    A perfect ending to the FTD fiasco. I trusted a well-recognized name to do their jobs and simply deliver a bouquet of over-priced flowers to my girlfriend on Valentines. Had I paid less or used a less well-known delivery company, I wouldn't complain and accept that I got what I paid for. But this doesn't seem to be the case.

    I've written them asking for some sort of explanation, but have yet to receive any sort of reply.

    Thanks for your vote!
    Loading more reviews...

    FTD Company Information

    Company Name:
    FTD
    Website:
    www.ftd.com