FTD Reviews

I’ve used FTD for a couple of decades. When I was in business before retirement, I had the subscription on an annual basis that waived the delivery charges, so it's been 20 years plus. One of the last two arrangements I purchased was a memorable sympathy plant for the loss of a family member. The recipient received it when I expected them to. They sent me a picture without request, and it was every bit what I was expecting. As a rule, I don't have a problem with giving FTD 5 stars, provided I read the fine print and I know it's being delivered by a local florist and not some other service, because I have been very disappointed when I missed that fine print and saw that it did not get delivered by a local florist.

I recently ordered the Parisian one which is my fourth time ordering from FTD. It was for my grandmother for her birthday. It had a couple of flowers that I knew she would love, especially the base that was included with the flowers. The quality has been very well done. Especially with ordering from other companies when it came to flowers, and they showed up and you can clearly tell the flowers. It was an easy process. It was put in my hands to figure out and choose which would be the best arrangement for that particular person that I was ordering for. However, I wish it was communicated a bit better when the flowers were enroute and when they were delivered either through text message. That would have been great, because I could inform my spy over there to have it ready.

The ease of using FTD set them apart from other companies and I’ve been using them for years. Earlier this month, I got one of their pre-arrangements and I liked what I saw. FTD has three different sizes and the last two times I used them, the arrangements that were shipped to my girlfriend were not the size that I selected. I ordered the largest one and what she received was probably a little larger than the smaller one, close to the middle version.

I first heard of FTD years ago on television and radio advertisements but most recently, it was through a simple Google search. They popped up and had what I needed for the reason I was ordering flowers. The buying process was fluid and I didn’t have any issues, which was one of the reasons why I chose them, plus the expediency of being able to get what I was looking for out to my wife. It was a large, premium bouquet of long-stemmed red roses and she was shocked. It was very nice. You won't be dissatisfied with FTD’s service or product. Everybody's always looking for a more economical way of doing things. But I wasn't concerned with the price of the package that I had to purchase for my wife. I just wanted to get her something for her birthday that would knock her socks off. And it did it.

I sent a Calming Sympathy bouquet to a friend in Baltimore, Maryland. Her mother had passed and I bought the largest arrangement because she loves flowers. I was concerned whether she got it or how it looked but I didn’t get anything from FTD. Days later, my friend sent a picture and it was adequate. It was pretty and nice, and it turned out okay. I could have gotten a bigger arrangement for the money I spent but I get it that things are different now. She was not even home when it was delivered. I've used FTD for many years. I used to send my mother flowers often before she passed away last year when I was in Texas. I hadn't used FTD in a while but they were reliable and professional, and the flowers were fresh. The website was good, though I like to pay with PayPal and I can't remember if PayPal was an option or not.

This was my first experience with FTD and I was hopeful that their many decades in the floral business would guarantee a great arrangement. What I ordered was a beautiful large arrangement with a marble vase to ensure the arrangement would honor the grandmother’s life. What was sent is an embarrassing 6 or 8 tulips for $125. I understand the local florist is responsible for recreating the arrangement in the picture (depending on their stock), but clearly they have no problem embarrassing a customer at a public gathering by sending 6 tulips in a case. Please see the pictures below. I will never use FTD again and I hope there is some account in the part of the florist.

I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boilerplate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers, they gave me another delivery date. I went through this 4 times with them, and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's Day, and they think delivering the Mother's Day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service, and now my Mother's Day gift ruined my surprise for my mom. I will NEVER EVER order from them again!!

I paid nearly $100 for flowers which were supposed to be delivered to my daughter on her important college graduation day. She never received them and no one communicated with us. We now have to wait 3 more days!!! Unacceptable! I hope corporate reads this review. They offered a 50% refund. That's not even enough. I will NEVER order from FDT again. How disappointing!

I ordered the Be Happy arrangement expecting a sunflower. The delivered arrangement had boring daisies and a couple of white roses. Even the greenery was bland. FTD definitely misrepresented the look of this. Disappointed for sure. I don't write review but this one really got my goat.

USAA informed me about FTD and I always order flowers through my USAA. I recently purchased for somebody who just gave birth and it was a pink floral arrangement. It had anemones in it which was something very seasonal and springy. Those flowers were beautiful and I felt great about the quality of the order because the person was very happy. I will continue to order them through the USAA app and as long as they arrive on time, FTD is my preferred flower vendor. The sales process was very easy. The one I bought was the most premium level of the bouquet I could buy and it cost $100.