FTD Reviews
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews
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- 4,914,226 reviews on ConsumerAffairs are verified.
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Reviewed May 31, 2026
This was my first time with FTD. I purchased an arrangement for my mom and I was very impressed with how it came out. My mother's a landscape designer, so flowers are everything to her and when they arrived, she absolutely adored them. They were gorgeous in their arrangement. It was really incredible. I was very happy and surprised.
I would definitely recommend FTD. The way that it was arranged and how they arrived is really incredible, and very well and on schedule. It wasn't at 8 o'clock at night. Personally, we were out a lot throughout the day, and I wasn't quite sure what time it was coming in. It was a very heavily raining day. So, I was a bit concerned if they would be a bit tarnished when they arrived. It would be best to have a tracker on the driver like with some other websites.
Thank you for sharing your experience. We are thrilled to hear how much your mother loved her floral arrangement and that it exceeded your expectations. Your recommendation means a lot to us. We appreciate your feedback on the delivery process and will continue working on enhancing the tracking features to serve you better in the future. Looking forward to being a part of your next floral celebration!
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Reviewed May 21, 2026
I’ve been using FTD for a long time. I send my wife flowers on a regular basis. If you get an arrangement that's shipped from an outside vendor, they're wonderful. If you go with one of their local florists, it becomes a little more challenging because they're not controlling that part of the process, and sometimes you get the flowers late. Sometimes you don't get the flowers at all. And sometimes you don't get what you ordered. However, if you call FTD up, they make it right. So, I’ve never had them argue about anything. But more or less, typically, it's a good experience. You just have some occasional challenges. But, all in all, I'm pleased. Because it's either Teleflora or 1-800-Flowers as their competitors, and I don't use them. I have much better service and quality with FTD.
Their flowers are typically fresh. Their selections are pretty varied depending on what you're looking for. And they're very cost-competitive. If you're a savvy shopper, they have great promo codes, or they run specials. I just used them a week ago to send my wife flowers for Mother's Day. All in all, it's a very good experience.
Thank you for your thoughtful review and for choosing FTD consistently. We’re glad to hear that more often than not, your experiences have been pleasing. We apologize for the challenges occasionally faced with local florists—the details help us improve. We're happy our support team has effectively assisted you when needed. We value your trust in us over the competitors and truly appreciate your loyalty. With all our variations and savings opportunities noted, we’re here to keep offering quality service!
Reviewed May 3, 2026
FTD’s marketing was ingrained from so long ago, hearing about them as a child. We were with their competitor but we did not like the quality of how that was going, so we did something else. I've ordered on and off for the past few years but now, we're more consistent. We're price point-constricted right now, though, as everyone else is. So, we're just getting normal grades of flowers. We enjoy that their FTD Plus is saving us money every month. It has been a straightforward experience with FTD, and it’s going well so far. I appreciate their partnership. It's just that we cannot do ACH payments,
Thank you for sharing your experience with FTD. We appreciate your loyalty and are happy to hear you're enjoying our FTD Plus benefits and straightforward service. Your note about brand's connection from childhood is affirmed as valued trust, and we're committed to offer quality even within price-sensitive settings. Your satisfaction is our priority, and we’re thrilled to be helping brighten your days with what works for you. We look forward to partnering in future flower needs!
Reviewed April 20, 2026
I’ve used FTD for a couple of decades. When I was in business before retirement, I had the subscription on an annual basis that waived the delivery charges, so it's been 20 years plus. One of the last two arrangements I purchased was a memorable sympathy plant for the loss of a family member. The recipient received it when I expected them to. They sent me a picture without request, and it was every bit what I was expecting. As a rule, I don't have a problem with giving FTD 5 stars, provided I read the fine print and I know it's being delivered by a local florist and not some other service, because I have been very disappointed when I missed that fine print and saw that it did not get delivered by a local florist.
At times, when someone looks at a plant, if they're not careful with it, they're not sure whether they're looking at the premium grade, the super premium grade, or the base price that's the hook in someone's mouth to get them going. There's a way that FTD could do it that makes that clear on their website. Once someone understands what they're looking at and find the ability to enhance it, the images on FTD are good. With some other arrangements, I've stepped things up to make sure I had enough flowers in there to make it an acceptable arrangement versus something that looked skimpy.
Thank you for sharing your experience and being a longtime loyal customer of FTD. We appreciate your dedication to our services and the insights you've provided regarding your floral arrangements. It’s great to hear that the sympathy plant you ordered was delivered timely and met your expectations.
We understand your concern with the clarity around our floral arrangements and pricing tiers. This feedback is incredibly valuable, and necessary to help us amplify transparency in the items we're offering. Additionally, it’s delightful to know that reading the fine print about deliveries with local florists has been advantageous for you thus far.
Your detailed perspective supports our continuous improvement to ensure every arrangement reflects the quality our customers deserve. We value your trust and look forward to continuing to exceed your floral expectations. Thank you again for your other trusting feedback.
Reviewed April 10, 2026
I recently ordered the Parisian one which is my fourth time ordering from FTD. It was for my grandmother for her birthday. It had a couple of flowers that I knew she would love, especially the base that was included with the flowers. The quality has been very well done. Especially with ordering from other companies when it came to flowers, and they showed up and you can clearly tell the flowers. It was an easy process. It was put in my hands to figure out and choose which would be the best arrangement for that particular person that I was ordering for. However, I wish it was communicated a bit better when the flowers were enroute and when they were delivered either through text message. That would have been great, because I could inform my spy over there to have it ready.
I was wondering when the delivery time was for one of the arrangements I had ordered previously. That's where the text message feedback comes from. FTD said we were supposed to receive it that day, and it was pushed back, and I didn't see that updated in my profile until later. Other than that, FTD was very flexible, and let me know what arrangement I could choose from based on my timeline. That's why I continue to stick with them.
Thank you so much for your continued trust in us and for choosing the Parisian arrangement for such a special occasion—we’re honored to be part of your grandmother’s birthday! We’re glad to hear you’ve been happy with the quality and selection process. We also appreciate your feedback regarding delivery updates and communication. That’s incredibly helpful, and we’ll be sure to share it with our team as we work to improve real-time notifications. Thanks again for your thoughtful review—we look forward to helping you again in the future!
Reviewed July 8, 2026
FTD’s arrangements are very beautiful on the web. I tried them and ordered, and from my side, I had no problem. I sent flowers to somebody up in New Jersey, but I never heard whether they got them or not. But I would recommend them.
Thank you for your feedback and for being willing to recommend us. We're glad you found our arrangements beautiful and your ordering process went smoothly. We understand it may have been concerning not to receive confirmation of the delivery. We always aim for clarity in every step. Communication tools like shipment confirmation can keep you informed, easing that uncertainty. We appreciate your understanding and are here to assure a positive experience every time.
Reviewed July 3, 2026
I talked to a very friendly service representative who quickly solved my problem. The person I sent flowers to did not receive them even though I received an email saying they had been delivered! This representative contacted the florist, and the flowers were resent without incident!
We're pleased to hear that our service representative could promptly address the issue with your flower delivery. Your experience is crucial to us, and we're glad the flowers arrived successfully in the end. Thank you for highlighting the exceptional support you received. We strive to maintain this level of service and look forward to assisting you with any future floral needs.
Reviewed June 30, 2026
I’ve heard about FTD since the 60s. I purchased from them recently, and I chose an anniversary thing with roses. The arrangement was beautiful. Had a ton of roses in it. And they delivered it. It was for a 40th anniversary, so it went perfectly. I've used FTD for a ton of stuff now. My experience was great. Everything came. I was quite pleased with everything.
We appreciate your continued trust and enthusiasm for FTD over the years. It's wonderful to hear that the anniversary roses arrangement exceeded your expectations and made such an important occasion even more special. Your satisfaction is our greatest reward, and we look forward to crafting many more beautiful arrangements for your future celebrations. Thank you for choosing FTD!
Reviewed June 29, 2026
I ordered a get well arrangement for an investor, and the experience with FTD went well. The website was really good. It automatically told me which ones I could get. He was in Norway so the fact that I had options for overseas was nice. The bouquet was a great. It was white then some greenery. They were called Alstroemeria and they reminded me of a lily.
Thank you for choosing FTD for your get well arrangement. We’re pleased our website made it easy to choose flowers for your investor in Norway, and that the bouquet of Alstroemeria matched your expectations beautifully. Your positive experience inspires us to provide a seamless service no matter the location. We appreciate your feedback and commitment to ensuring splendid deliveries for your recipients. We look forward to your next order!
Reviewed June 28, 2026
I searched up a local florist that shipped near me and FTD came up on the Google search. Their website was easy to use and I found what I was looking for. The recipient of the flowers I sent was happy, so I give them 5 stars.
Thank you for sharing your positive experience with FTD. We're thrilled to hear our website made ordering easy and that your recipient was pleased with the flowers. Your feedback reinforces our goal to deliver joy and satisfaction through our services. We look forward to assisting you with your floral needs again in the future!
Reviewed June 27, 2026
We were getting flowers for my dad’s funeral and the funeral home showed us flowers on the website and we selected from them. It was straightforward. FTD must have been the first one that popped up for us. The quality of the arrangements was great and we had no delivery issues. It was all a good experience.
Thank you for sharing your experience during such a significant time. We’re grateful that FTD played a part in making the process straightforward and delivering quality arrangements for your dad’s funeral. Knowing there were no delivery issues brings us satisfaction. Your positive feedback warms us and reinforces our commitment to providing outstanding service. We hope to assist you seamlessly in the future whenever you need us.
Reviewed June 26, 2026
It's been a little bit hit or miss sometimes with with FTD. I usually go over the top and get an exquisite arrangement. But the amount of flowers that you see online is not the same as what shows up. It shows up more sparse and less flowers than what I'm paying for. Sometimes they make it look exactly like the flowers with the amount of flowers that I'm asking for. When I get pictures from the people who receive them, they tell me it's beautiful but in my mind, it should have been more flowers. I reached out to FTD once because the arrangement they sent was so bad. They apologized and credited me the amount that I had paid for it. Other than that, I'm happy, and overall, it's been great. It's easy to order and there are lots of really good variety. Shipping is convenient as well. The price is pretty good especially when I get the 20% discount.
Thank you for sharing your experience with us. We're pleased you enjoy our variety and the convenience of ordering and shipping. We apologize for instances where the arrangements didn't meet your expectations but glad to hear our customer service could assist effectively. Your feedback helps us strive to improve, and knowing you're overall happy means a lot to us. We look forward to bringing more beauty with our flowers and providing great discounts like the 20% you've enjoyed.
Reviewed June 25, 2026
FTD has the best prices, and they had a better deal for same day delivery. I ordered a congratulations arrangement for my fiancé for finishing her first school year. It had a lot of different summer flowers, and it matched her personality. The bouquet looked amazing. Overall, the experience was great. I'm happy that they also had Groupon so that made a little bit easier. I would recommend that others use FTD if they ever have to send flowers to anyone.
Thank you for your wonderful review! We're overjoyed to hear that your fiancé's bouquet matched her personality and added to such a special celebration. It’s fantastic to know you found value in our pricing and the easy inclusion of Groupon. We truly appreciate your recommendation and look forward to brightening your future moments with our floral arrangements!
Reviewed June 24, 2026
I ordered flowers from FTD a while back. Recently, I ordered, and it was pricey. It cost me $30 to deliver right here in town. It was just outrageous. But the arrangement was all right. We got the biggest one, and it was for graduation.
Thank you for your review. We're glad to hear the floral arrangement for the graduation event met your expectations. We understand, however, that pricing and delivery fees can be a concern. We're always striving to provide competitive rates. Your feedback is important to us, and we'll consider it for future pricing decisions to better serve our customers. If you have any other comments or questions, feel free to contact us. We aim to maintain an exceptional experience at all customer touchpoints.
Reviewed June 23, 2026
FTD provides excellent service. They were days before the internet so back then, you go into a florist and let them know where to send your order. Now, I just do it all online. Their website is pretty good. They have pictures on the website that you can look at. This last time, I just picked out one that looked nice. The recipient sent me a picture of what they got and it was better than expected, always. FTD is the way to go.
Thank you for sharing your delightful experience with FTD. We're thrilled to hear that using our website makes ordering flowers convenient and that the arrangement exceeded your expectations. Knowing it brought such joy adds to our dedication to continue delivering exceptional service. We appreciate your acknowledgment of our evolution and your confidence in choosing FTD as your go-to florist. Looking forward to assisting you with more vibrant moments in the future!
FTD author review by Kathryn Parkman
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com