FTD Reviews
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
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- 4,973,803 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Sept. 23, 2026
Overall, I had a very positive experience with my recent order with FTD. I wanted to send flowers to a friend who lost her beloved cat, and needed them delivered by a certain date for a ceremony. FTD came through for me, even when I accidentally chose the wrong date and called to see if I could reschedule. My delivery was rescheduled right away, and my flowers arrived on time with no issues.
My only complaint would be a lack of intuitive and accessible order tracking. While I received an email confirmation receipt for my order, I never received updates after that and was never given a tracking number or link to see where my order was and if it was still on time. I had to call to check myself, which worked out but is a very old-fashioned. I would recommend taking a look at your existing technological infrastructure and website and considering updating your order tracking experience.
Thank you for sharing your positive experience with us. We're delighted to hear that your order was successfully rescheduled and delivered on time for your friend's ceremony. We understand the importance of such timely deliveries, and it's wonderful to know we could meet your expectations.
We apologize for the inconvenience you experienced with our order tracking process. Your feedback is invaluable, and we are actively working on enhancing our technological infrastructure to provide more intuitive and accessible tracking options. We appreciate your suggestions and are committed to improving our services to better serve our customers.
Thank you for your recommendation. We look forward to assisting you in the future with a more seamless experience.
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Reviewed Sept. 20, 2026
FTD has been around since I was a kid and usually, when I buy flowers for somebody, they’re out of state. FTD is the only way I can do it and it’s supposed to be the premier. So, that's what I went with. The most recent arrangement I chose was for a birthday. I went with that one because it was pre-arranged, so the one I gave it to didn't have to put it together herself because she was at work. I like to make grand gestures. The arrangement was gorgeous and if I had ordered the same arrangement somewhere at a local shop that was close to where she was working, it was going to be close to double that. The flowers were fresh and I got all the benefits out of it. It was exactly what I ordered. People have been absolutely in love with them.
The website is easy to shop and buy from, and the delivery is super-fast. The only thing is that there aren't a lot of options for the other gifts, like the balloons and stuffed animals. They only show one. I wanted to send a happy birthday balloon, but it's just a generic balloon, and there are no other options. Overall, I've had a good experience with FTD. The only issue I ever had was on my end. It was an address issue about four years ago. I had to change the delivery address because the address I had to deliver to was for a friend who worked at a university, so it did not go to her office. It went to her boss's office. I tried to get them to change it to go to her house, but I couldn't get it done until the next day.
Thank you for sharing your positive experience with FTD. We're thrilled to hear that the birthday arrangement was exactly as you ordered and made such a memorable impression. It's also great to know that you found our website easy to use and that our delivery service met your expectations. We appreciate your feedback about the limited options for additional gifts like balloons, and we'll certainly consider this as we strive to enhance our offerings. Thank you for your continued trust, and we look forward to serving you with more beautiful floral arrangements in the future.
Reviewed Sept. 9, 2026
My sister lives in Virginia while I live in New York, and I wanted to send her something when she was sick. I was looking for flowers and FTD popped up in my internet search about three years ago. I’ve ordered from FTD several times and all my flowers went where they were supposed to go. Everybody they were sent to was happy. The website sucks, though. Sometimes you have to dig for the arrangement you're looking for. I had to dig through a hundred other ones that were not related to the Fourth of July to find the Fourth of July one. I had to keep going through pictures. I went through it three times to find bouquets that said Happy Fourth of July or Happy Independence Day. The 250th anniversary was this year, and they didn't have a big selection for the 250th anniversary of America, and I was disappointed. Just like the birthday ones, I had to dig for them.
I use Vermont Teddy Bears a lot, and I can type in a holiday. The first thing they're going to show me are the bears for that holiday and all the stuffed animals that are for that holiday. FTD doesn't do that. I know when I go to FTD, I'm going to be spending at least a half hour digging through pages upon pages to find the flower arrangements I'm looking for, and that's where I get frustrated. But other than that, I like the quality of my purchases.
I buy my sister a great big flower bouquet, and then I buy her a succulent, and she loves them. My mom got orchids. My brother's Christmas bouquet will last until the middle of February because he knows how to take care of it. My sister's will last until the end of January. Ours lasted until the middle of February. The bouquets for Christmas are gorgeous and everybody's going to get them all at Christmastime. FTD sends a notification to me and my sister, so I know when they got dropped off at my sister's house or my brother's house. Finding my brother's house is fun because he lives on a mountain and you have to find the high road to get to his house. It was interesting to send FTD down to his house, but they found it and they delivered it. People should take some time and look through FTD's website. They have everything people are looking for.
Thank you for sharing your detailed experience with FTD. We're thrilled to hear that our flower arrangements have brought joy to your sister, brother, and mom, especially during special occasions. We appreciate your loyalty over the years.
We regret to hear about the challenges you've encountered with our website. Your feedback is invaluable, and we're committed to enhancing our online shopping experience, including improving the ease of searching for specific holiday arrangements like the Fourth of July and other celebrations. Your suggestions will guide us in making necessary improvements.
We’re glad that despite these challenges, the quality of our flowers and our delivery notifications have met your expectations. Thank you for your understanding and patience. We look forward to serving you with even better experiences in the future.
Reviewed Aug. 24, 2026
I've ordered a lot from FTD in the eight years that I’ve had the membership with them and my experience has been good. There was one time five years ago when the flowers weren't good, and I called and told them. I learned that the floral shop did the flowers, which made it a little more complicated and a little frustrating. But they replaced them. 98% of the time, they've been great. I like the membership because I get free delivery when I order online. I can get a nicer bouquet for a lesser price.
The membership is a certain amount and is good for a year. Then, you have to renew it. Only three orders cover the membership fee, so I send flowers more than twice a year. So, that's why I like the membership. When I couldn't figure out how to get the membership during an interim period, I would shop around. But if I have a membership, then I go straight to FTD. I always get fresh flowers. And I try to get something that looks a little different and isn't the norm. Sometimes I look at what can be delivered the next day based on what I need, or I'll look at what's on sale and order something that way. I don't get the extra things like balloons or teddy bears. Flowers are expensive, though, and the price has gone up so much. But if I go to another store, they're that much too, so it's not just FTD.
Thank you for sharing your positive experiences with FTD and for being a loyal member for the past eight years. We're delighted to hear that our membership benefits, such as free delivery, have added value to your floral purchases. Your appreciation of our service and the quality of our flowers means a lot to us. We apologize for the inconvenience you faced five years ago; it's wonderful to know that we were able to address it promptly by replacing the flowers. We strive to provide fresh and unique floral arrangements and it's great to know you've found options that stand out. We also recognize the recent increases in prices across the board and appreciate your understanding. Thank you for your continued trust, and we look forward to providing you with more delightful floral experiences in the future.
Reviewed Aug. 23, 2026
My boss wanted me to send flowers to somebody. I liked FTD's reputation. I just googled it. So, I knew that was a way to get it to them because it was in a different city. I ordered a birthday arrangement. It was really pretty. I knew it was for one of her good friends. I know my boss' style, so it matched her vibe for something she would send. So, she was pleased with it. Navigating the site was really easy. I just went to Birthday Flowers and started looking at them. I found that one and just picked it. I did just a few clicks, put in the information, and away it went. The flowers went to my boss' friend in time. It was a last-minute thing, so I was hoping it would get to her, and it did. She loved the flowers. She said they were really pretty, so I was pleased.
I would tell others to use FTD. They delivered just like they said they would. Prices were reasonable. I think the price was good from what I remember for it. I had to do expedited. We always want things a little bit cheaper, but I understand with this economy, everything's higher. Overall, it was a good and easy experience for me. My boss is an attorney, so she asks me to do things for her. So, it was helpful for things to be easy on me.
Thank you for sharing your wonderful experience with FTD. We're thrilled to hear that the birthday arrangement was a perfect match for your boss's style and that the flowers arrived on time, even with the last-minute nature of the order. It's great to know that our website was easy to navigate, aiding in a smooth and efficient ordering process. We appreciate your understanding of our pricing in the current economic climate and are glad that you still found value in our service. Your recommendation means a lot to us, and we look forward to serving you and your team again in the future with more beautiful floral arrangements.
Reviewed Oct. 6, 2026
I saw FTD in advertisements when I was young and I primarily use it for international deliveries. The service has been good and ordering online has ben easy. However, because you're dealing through a network in a foreign country, it's sometimes not clear on when things are being delivered.
Reviewed Oct. 2, 2026
The pricing with FTD was better, and the delivery was faster. Everybody seemed to like the products that I bought, so that was good. My website experience was good. It was the best kind of experience. It was uneventful, and everything worked as designed. So, it doesn't get much better than that. I would order from FTD again.
Thank you for taking the time to share your positive experience with FTD! We're delighted to hear that you found our pricing competitive and delivery swift. It's wonderful to know that everyone enjoyed the products you selected and that your website experience was seamless. Your satisfaction is our priority, and we look forward to serving you again with more delightful floral experiences.
Reviewed Sept. 24, 2026
This was a beautiful arrangement of a cake made out of flowers sitting on a cake platter with candles.
Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed the unique design of the cake made from flowers. It brings us joy to create memorable and beautiful arrangements that leave a lasting impression. We look forward to the opportunity to provide you with more creative floral creations in the future.
Reviewed Sept. 23, 2026
Hello - the service was fine, although the flowers themselves looked like they had just put together a bunch of random flowers. I should have requested no carnations and no dyed flowers. They were appreciated by the recipient, nevertheless, so mission accomplished.
Thank you for sharing your feedback with us. We're glad to hear that your recipient appreciated the flowers, achieving the intended purpose of your gift. However, we understand your concerns regarding the arrangement and the inclusion of carnations and dyed flowers. We strive to provide arrangements that meet our customers' personal preferences and expectations, and we're sorry to hear we missed the mark with your order. Your insights are important to us, and we will use them to improve our service. If there's anything further you need, please feel free to reach out.
Reviewed Sept. 23, 2026
Beautiful flower arrangement delivered on time and with care to an assisted living facility that was having an outdoor fair... i.e., the delivery took extra effort to make, and that is what happened.
Thank you for taking the time to share your experience with us. We're delighted to know that the flower arrangement was delivered on time and with care, especially given the extra effort required for the outdoor fair at the assisted living facility. It is our priority to ensure every delivery is handled with attention and professionalism. We look forward to serving you again with more beautiful arrangements in the future.
Reviewed Sept. 22, 2026
The floral arrangement was easy to select and very much appreciated by the anniversary couple. The flowers were delivered as requested. The whole process was easy and will be used again.
Thank you for sharing your positive experience with us! We're delighted to hear that the floral arrangement was well-received by the anniversary couple and that the delivery met your expectations. It's wonderful to know that you found the process easy and that you plan to use our services again. We look forward to assisting you with more beautiful arrangements in the future!
Reviewed Sept. 22, 2026
Was a bit disappointed with the final arrangement. I chose it because it looked more creative, not as traditional, and it seemed a bit sloppy and not well planned.
Thank you for sharing your feedback with us. We're sorry to hear that the final arrangement did not meet your expectations in terms of creativity and presentation. We strive to deliver uniquely styled arrangements, and it's disappointing to learn that we fell short in this instance. Your input is invaluable, and we appreciate the opportunity to address this. Please contact our customer service team for further assistance, as we'd like to make things right and ensure a more satisfactory experience in the future.
Reviewed Sept. 22, 2026
I was born in America and FTD is like apple pie here. I use them because my wife likes flowers. Also, the older I get, it seems that more friends or parents are passing, and I don't do funerals, so it's easier for me to send flowers in lieu of. I tend to get thank you cards a lot and my wife enjoys the flowers that I send to her. So I give FTD 5 stars.
Thank you for sharing your delightful experience with FTD! We are thrilled to know that our floral arrangements continue to bring joy to both you and your wife. It's heartwarming to hear that you've found a thoughtful way to express your sentiments to friends and family, especially during such meaningful occasions. Your appreciation inspires us to keep delivering exceptional service and beautiful flowers. We look forward to being part of your future moments and providing you with more lovely arrangements.
Reviewed Sept. 21, 2026
I am extremely disappointed with my experience with FDT Florist. The flowers I ordered looked nothing like the arrangement pictured and advertised. What was delivered was completely different and did not come close to the quality or appearance I paid for. To make matters worse, the delivery was very late. I was told around 1:00 PM that the flowers would arrive within 20 minutes, but they did not arrive until after 8:00 PM. Being given inaccurate information throughout the day only made the situation more frustrating.
This was a special flower delivery, and I expected the arrangement I selected and paid for to be delivered on time. Instead, I received something completely different, hours late. This was unprofessional, disappointing, and unacceptable. I have requested a full refund and expect the company to stand behind what it advertises and sells. I would not recommend FDT Florist based on this experience.
We sincerely apologize for the disappointing experience with your flower delivery. We understand how important it was for the arrangement to match the picture you selected and to arrive on time, especially for such a special occasion. The differences in the arrangement and the late delivery are not reflective of the service we aim to provide.
We're sorry for the inconvenience and frustration of being provided with inaccurate delivery information. We appreciate your patience and feedback and are reviewing what went wrong to prevent similar issues in the future.
We can confirm that a full refund was issued to the original payment method, as well as a redelivery was sent out, free of charge.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Reviewed Sept. 21, 2026
FTD was in the commercials from 20 years ago. I ordered from them online recently and it was pretty easy. I sent the arrangement to someone else, but they said it was beautiful. So FTD gets 4 stars from me.
Thank you for sharing your recent experience with FTD. We're delighted to hear that the online ordering process was straightforward for you. It's wonderful to know that the arrangement was well-received and described as beautiful by the recipient. Your feedback is invaluable, and we appreciate your support. We look forward to continuing to provide you with exceptional service and lovely floral arrangements in the future.
Reviewed Sept. 19, 2026
I ordered an arrangement from FTD for my boss. He enjoyed it. He had a good experience with it. It was for a funeral. It was a big bunch of flowers that would go up near the casket. Placing the order online was easy. I added a card, and that was good too. I entered my own information into it, and it worked fine. The arrangement was on time, and they did a good job.
Thank you for sharing your positive experience with FTD. We're thrilled to hear that your boss enjoyed the arrangement and found it fitting for the occasion. It's great to know that the online ordering process was smooth and that the flowers arrived on time. We strive to ensure every aspect of our service meets your expectations, and your feedback helps us continue to improve. We look forward to assisting you with more beautiful floral arrangements in the future.
Reviewed Sept. 18, 2026
The good thing is, they delivered in Labor Day weekend. Thanks for that. The bad thing is they didn't deliver the lavender vase they advertised and the display was less than spectacular for 130.00.
Thank you for sharing your experience with us. We're glad to hear that the delivery was smooth, especially during a busy weekend like Labor Day. However, we're sorry to learn that the lavender vase and overall presentation did not meet your expectations. This feedback is invaluable, and we will take it into account to improve our service. We have issued a partial refund off the merchandise cost to help make up for your experience. We appreciate your patience and understanding.
Reviewed Sept. 18, 2026
I ordered a birthday bouquet of flowers with a plush bear which cost $21.99. The whole reason I bought this arrangement was the bear was a perfect add on. Unfortunately the florist decided they would add some chocolate sampler instead. Extremely disappointed at the lack of communication and professionalism I experienced.
We’re truly sorry for the disappointment and frustration caused by your experience. We completely understand that the plush bear was an important part of the arrangement you selected, and we apologize that it was substituted with a chocolate sampler without any communication or approval from you.
We have processed a refund of $23.42 for the cost of the teddy bear to your original payment method. Please allow 1–3 business days for the refund to appear on your account, depending on your financial institution.
We sincerely apologize for the lack of communication and for not delivering the arrangement as you expected. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
Reviewed Sept. 18, 2026
Flowers were sickly looking, delivered a day late, greeting was on a wrinkled folded piece of paper, never received email delivery confirmation, and not nearly the same amount of flowers as depicted in picture, all for over $86, wish there was a half star rating.
We’re truly sorry to hear about your experience. The flowers should have arrived fresh and beautiful, on time, and presented with the care and attention shown in our product photos. We also apologize for the wrinkled greeting card, the missing delivery confirmation email, and the difference in the quantity and appearance of the arrangement you received.
We completely understand your disappointment, especially given the amount you paid. As an apology, we have processed a full refund to your original payment method. Please allow 1–3 business days for the refund to appear on your account, depending on your financial institution.
Thank you for bringing this to our attention, and we’re sincerely sorry that we fell short of the experience you deserved.
Reviewed Sept. 18, 2026
It was easy to navigate the website of FTD. I purchased from them recently, and it was good. They were beautiful. They said they would be delivered that day, and they were delivered.
Thank you for choosing FTD and for sharing your positive experience. We're delighted to hear that our website made it easy for you to navigate and complete your purchase. Knowing that the flowers were beautiful and delivered on the same day as promised brings us great joy. We appreciate your feedback and look forward to assisting you with your future floral needs.
Reviewed Sept. 17, 2026
I'm perfectly happy with FTD. The customer service is excellent. The quality of the arrangement is up to the florist on the receiving end of the line and so far, it's been very nice.
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service has met your expectations and that you've been pleased with the quality of the arrangements. It's wonderful to know that our florist partners continue to deliver arrangements that you're happy with. We appreciate your feedback and look forward to the opportunity to serve you again in the future with more beautiful floral creations.
Reviewed Sept. 13, 2026
I wrote a medium length message on my card that I worked hard on and the flowers arrived without a card or who they were from.
Thank you for sharing your experience with us. We understand the importance of including a personal card with your floral delivery, and we're truly sorry that it was not attached in this instance. We want to ensure your thoughtful message accompanies your gifts in the future.
We have reviewed the order in question, and it appears there was a card included, however, it did not include a name for the sender. We would be happy to reach out to the recipient directly to inform them of what was printed on the card.
Your feedback is invaluable as we strive to improve our service, and we look forward to the opportunity to exceed your expectations next time.
Reviewed Sept. 11, 2026
I ordered flowers for a friend who lives far away and had lost her father. I did not see what was delivered. I assume the flowers were lovely because she phoned to thank me and was crying.
Thank you for sharing your experience with us. We’re glad to know that your thoughtful gesture brought comfort and appreciation to your friend during such a difficult time. If there's anything else we can do to assist you, please don't hesitate to reach out. We appreciate your trust in our service and look forward to being there for your floral needs in the future.
Reviewed Sept. 11, 2026
I am very disappointed with my recent order. The flowers were delayed by three days, which completely ruined the surprise for the occasion. I expected much better service and reliability.
Once again, we sincerely apologize for your experience.
Your feedback is crucial and helps us improve our services moving forward.
Reviewed Sept. 11, 2026
I’m extremely happy with the ordering process, the product and the accuracy of the delivery. I accessed my USAA app, scrolled a few pages of options, chose an item and ordered. I’ve ordered two different times in the last month and both were orders were completed exactly as expected. I received very complimentary comments from those who received my orders. I also felt the value I received was better than the cost.
Thank you for sharing your fantastic experience with us! We're thrilled to hear that the ordering process was seamless and that you were satisfied with both the product and delivery. It's wonderful to know that your orders brought joy to their recipients and that you found excellent value in our service. Your feedback is greatly appreciated, and we look forward to continuing to provide you with exceptional experiences in the future.
Reviewed Sept. 10, 2026
The order was delivered 36 hours later than the original delivery date and they delivered a cheap bouquet with the wrong flowers. It looked like they picked flowers out of the front yard and threw a bouquet together. Horrible service, poor product. I had to call multiple times. I will never use FTD again.
Thank you for taking the time to share your experience with us. We deeply regret the inconvenience and disappointment you faced with your recent order. Receiving the wrong flowers and experiencing a delay in delivery is not the level of service we strive to provide, and we sincerely apologize for any distress this may have caused.
Your feedback is crucial in helping us improve, and we assure you that we are reviewing what went wrong with this order to prevent similar issues in the future. We understand how frustrating multiple calls must have been, and we're committed to making this right.
Please contact our customer service team so we can address your concerns directly and explore how we can rectify this situation for you. Thank you for bringing this matter to our attention, and we hope to restore your confidence in our service.
Reviewed Sept. 10, 2026
I ordered the Premium Blush Crush Bouquet for my brother and sister in laws anniversary. The first picture is what I ordered and the 2nd picture is what was sent. It was so embarrassing and it was delivered 1 day earlier than requested. There was no traditional florist card with my message provided but rather it was typed out on an 8 1/2 x 11 inch piece of paper. I called FTD to complain and they insulted me by offering a 30% refund. It wasn't until I threatened to stop payment on my credit card that they said they would arrange redelivery. That is the 3rd picture which while better still does not resemble the $80 bouquet I ordered and the additional delivery fee made my total charge $94.00. I've learned my lesson and will never order from FTD again.
We apologize for the distressing experience you encountered with your order. It is disappointing to hear that the bouquet did not meet your expectations and that the delivery timing and presentation fell short. We understand how important it is for special occasions to be celebrated as intended, and we're sorry for any embarrassment caused.
Regarding the communication and refund offer you received, we aim to resolve issues swiftly and to your satisfaction. It's concerning that this did not happen initially, and we are taking measures to ensure our service is more consistent. While a redelivery was completed on your order, a 30% refund off the merchandise cost was also processed to your payment method, which can take 1-3 business days to appear on your statement.
We appreciate your feedback and are committed to improving our processes. If there’s anything further we can do to address your concerns, please reach out. Your experience is important to us, and we wish to make things right.
Reviewed Sept. 8, 2026
The cost of the flowers was very high, and they had lots of add-ons for delivery fees (very high) and even for leaving a simple message for the recipient. But worst of all, I ordered same-day delivery, and asked that it be delivered by 2:00. Customer service said they would contact the florist. The flowers did not arrive until after 6:00 when the business was closed, so they were simply left outside in front of the door. The bouquet was also completely different than the one I ordered - much smaller and different flowers. It looked nothing like the bouquet I actually ordered (see comparison pics). Will NOT ever use them again.
We sincerely apologize for your disappointing experience. We completely understand your frustration, especially after paying for same-day delivery and requesting delivery by 2:00 PM, only for the flowers to arrive after 6:00 PM when the business was closed and be left outside.
We’re also very sorry that the bouquet delivered was significantly smaller and different from the arrangement you ordered. That is not the experience we want for our customers.
To make this right, we have issued a 50% refund of the product price, and a redelivery has been scheduled to arrive today, 9/8. We hope this replacement helps make up for the quality and delivery issues you experienced.
We truly apologize for the inconvenience and disappointment, and we appreciate you bringing this to our attention.
Reviewed Sept. 7, 2026
Ordered flowers as a gift that were described on the website as arriving in an ivory vase. Instead they were sent in a plain glass vase for the same price. I only know because the recipient sent me a picture. FTD never said they were substituting the vase. Their website says they might substitute flowers if necessary. This was very disappointing.
Thank you for sharing your experience with us. We sincerely apologize for the disappointment caused by the vase substitution without prior notification. We understand how important it is for all details to match what was advertised, especially when sending a thoughtful gift. While substitutions may occasionally occur, it is our goal to inform you in advance to ensure transparency with your order. Please reach out to our customer service team so we can address this issue directly and provide a solution that meets your expectations. Your feedback is invaluable to us, and it helps us enhance our service for future orders.
Reviewed Sept. 7, 2026
FTD was 2 days late though they did credit me the same day fee.
Thank you for sharing your experience with FTD. We apologize for the delay in your delivery but are glad to hear that our team promptly addressed it with a same-day credit. Your feedback is valuable to us as we strive to enhance our service. Please feel free to reach out if there's anything else we can do to assist you.
Reviewed Sept. 7, 2026
Delivered bouquet looked just like picture online & arrived on time.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that the bouquet met your expectations and arrived on time. Your satisfaction is our top priority, and we're delighted to know we could deliver as promised. We look forward to serving you again and helping make your future occasions just as special.
Reviewed Sept. 7, 2026
The birthday flowers arrangement was actually delivered a day early on a Friday; am assuming at the florist convenience. Sadly, the birthday girl said by Wednesday the flowers had died. 😔
We sincerely apologize for the inconvenience caused by the early delivery and the short lifespan of the birthday flower arrangement. Delivering a product that brightens your occasion is important to us, and we’re sorry that this did not happen. Your feedback is valuable, and we would like to resolve this issue for you. Please reach out to our customer service team, and we will be happy to assist you further. Thank you for bringing this to our attention.
Reviewed Sept. 5, 2026
My daughter was getting married and she went on FTD’s website and found arrangements that she liked. I was paying for the flowers, so she asked me to purchase them, which I did. The arrangements were centerpieces for wedding tables. They were colorful and they had lilies in it and different flowers. But I was super disappointed when they arrived. They were smaller than they should have been. I did not like that I had to pay delivery charges on all of them when I ordered many. I was honoring her wishes and I would never do that again. People should go to their local florist so they know exactly what they’re getting. I also had difficulties with the website and I had to go in more than once. Once you had something in your basket, it was hard to get it out. I struggled, but it could have just been user error and not website issues.
Thank you for sharing your experience with us. We understand your disappointment regarding the size of the floral arrangements and the delivery charges for each centerpiece. Our aim is to provide a seamless experience for special occasions like weddings, and we apologize for not meeting your expectations. We're also sorry to hear about the difficulties you experienced with our website. Your feedback is invaluable, and we will use it to improve our services. Please reach out to our customer service team so we can address your concerns directly and assist you further.
Reviewed Sept. 3, 2026
I was looking for a floral arrangement for a friend and I went online and chose from what I saw on FTD’s website. Navigating it was seamless, easy and user-friendly. The checkout was simple as well. This was my second time ordering from FTD and I'd recommend using them.
Thank you for sharing your experience with us. We're thrilled to hear that you found our website easy to navigate and that your checkout was seamless. It's fantastic to know that you've chosen FTD for a second time and would recommend our service. We're committed to providing a user-friendly experience, and your feedback is truly appreciated. We look forward to continuing to serve you with beautiful floral arrangements in the future!
Reviewed Sept. 3, 2026
The selections of flowers and plants are extremely beautiful and well presented. However the fees are rather high. The floral arrangement I purchased was exactly as pictured. They were delivered on time and in good shape.
Thank you for your thoughtful review. We’re delighted to hear that you admired the beauty and presentation of our flowers and that your arrangement arrived exactly as pictured and on time. We understand your concerns about the pricing, and we appreciate your feedback as we strive to balance quality with value. Your satisfaction is important to us, and we look forward to providing you with more beautiful arrangements in the future.
Reviewed Sept. 2, 2026
Everything was great aside from the actual design and presentation. The floral design was honestly terrible and looked nothing like what I expected, especially considering the $200 price tag for the entire arrangement. It was definitely not worth what I paid. I was also very disappointed that I paid extra for a greeting card, only to receive one that was no larger than the standard free option. If I’m paying an additional fee for an upgraded card, I expect there to be a noticeable difference in size and quality. Overall, the design and presentation did not come close to justifying the $200 I spent.
Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered with both the floral arrangement and the greeting card. It's important to us that each design meets your expectations, especially considering your investment. We are actively working to prevent issues like this from happening and ensure that the visual representation of our products aligns more closely with the delivered arrangements. Furthermore, we understand your frustration regarding the greeting card upgrade and are looking into this matter to uphold the standards we promise. Please reach out to our customer service team so we can address these concerns directly and find a suitable way to make it right. Your feedback is highly valued and helps us improve our services.
Reviewed Sept. 2, 2026
DESERVES NEGATIVE START ABSOLUTE GARBAGE- ZERO HUMAN DECENCY. I was sent A funeral arrangement for my son from a family friend via FTD. The first arrangement arrived completely dead and rotting within two days of receiving it. When I complained, instead of correcting it with respect for a grieving family, they sent out a horrific "duplicate replacement" that was yellow, orange, and covered in bright pink bows. Sending clownish, neon-bright birthday colors for a child's death is insulting, incompetent, and completely unhinged. When confronted, the man running this shop was incredibly rude, aggressive, and uncaring. He told me to just "deal with it" and that "I got what I got." is run by a cruel, heartless monster. Do not trust them with your money, and especially do not trust them with your sympathy or funeral needs. They will ruin your event and attack you for speaking up.
Reviewed Sept. 1, 2026
Ordered online and they told me at the last minute that they changed my order and were sending another arrangement. The flowers were flopped over and wilted by day 4. Pretty disappointing.
Thank you for bringing this matter to our attention. We apologize for the unexpected change in your order and the quality of the flowers received. It’s disappointing to learn that the arrangement did not meet your expectations, especially with the flowers wilting sooner than expected. We strive to provide the best service possible, and understanding situations like yours helps us improve. Please reach out to our customer service team so we can address this issue and find a suitable solution for you. Your feedback is valuable to us, and we hope to restore your confidence in our service.
Reviewed Aug. 31, 2026
My husband and I picked a floral arrangement which was the Premium French Market Bouquet from the FTD website for his Aunt's 89th birthday. The arrangement that was sent looked nothing close to the arrangement that was ordered! They sent long-stem red roses with cheap pink carnations and red berries! Absolutely the most unattractive and embarrassing arrangement we have EVER sent her. FTD offered us a $29.62 refund on the $100 we spent. Unfortunately, this will probably be her last birthday as she has cancer. I will most definitely be going back to 1-800-Flowers for any future flowers that I have delivered! The florist who delivered was Kiss Floral, LLC out of Conshohocken, PA, who according to reviews has a history of not sending a comparable arrangement to what is ordered! Shame on you, FTD!
We are truly sorry for the disappointment and distress caused by your recent experience with our floral arrangement. We understand how important it was for the bouquet to reflect the beauty and sentiment you intended for your husband's aunt's special day. It is crucial for us to deliver arrangements that not only meet but exceed your expectations, and we deeply regret that this was not the case.
We acknowledge the substitution fell short and did not capture the premium quality you ordered. Your feedback regarding Kiss Floral, LLC has been noted, and we will address this issue to prevent future occurrences.
As for the partial refund you've received, we would like to offer further assistance to ensure this experience does not reflect future interactions with our service. Please reach out to our customer service team, and we'd be happy to discuss any additional steps we can take to make this right for you.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and disappointment caused. Thank you for giving us the opportunity to address your concerns.
Reviewed Aug. 31, 2026
The flowers were partially frozen upon arrival. The recipient had to cut out damage.
Thank you for sharing your experience. We're sorry to hear that the flowers arrived partially frozen and caused inconvenience. We strive to deliver our products in perfect condition, and it's disappointing to learn we fell short this time. Please reach out to our customer service team so we can make this right for you. Your satisfaction is important to us, and we appreciate the opportunity to resolve this issue.
FTD author review by Kathryn Parkman
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com