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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. The company has one of the largest networks of florists — customers can choose from more than 30,000 floral shops across the globe and receive same-day shipping services from in-network florists.
FTD Reviews
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Ordered a bouquet for mothers day. It did not arrive but said delivered. Went to customer service which offered refund or redelivery. I chose to deliver again. Product no longer available per next email and I chose a replacement. Asked to replace and they said product was actually available and ready to send. Product was never delivered. I sent another email. They credited me with no explanation of what happened. I guess they gave up on trying to help me with my order. Extremely disappointed.
UPS dropped the flowers I ordered from FTD for my Daughter's flowers in front of her garage, instead of her front door. A storm came through and she didn't find the flowers until the next day. The flowers were in a glass vase and not in the best of shape. My Daughter won't complain, but I am very disappointed at the laziness of the driver who didn't take them to her front door vs dropping them off in front of her garage.
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I really wish I would've seen reviews for this company before ordering my mother's day gifts. I'm not even sure how I came across this company but I'll never order from them again. Was supposed to arrive 5/13 now it'll be here 5/15 a day after mothers day. The only thing they could offer was a refund on shipping.
I specifically chose FTD due to their long-standing reputation as a leader in floral delivery. I WAS SOOOO WRONG!! I ordered flowers to be delivered for a graduation, paying an extra fee for same day. The flowers never arrived. The phone representative was vague about what happened, saying there was “delay” in delivering. No kidding! I never got an email or call from FTD or the florist to explain that my order would be delayed and why. This is the third day that I’ve been assured that my order was out for delivery! I HOPE I CAN PREVENT CUSTOMERS FROM MAKING THE SAME MISTAKE THAT I DID!!!
I ordered flowers to 2 different locations. They both arrived on time. The flowers were beautiful. I was a little worried when I saw the flowers were in a box. But when I opened it, they were amazing.
I ordered flowers for a friend for Mother's Day to arrive on the Wednesday before Mother's Day. I received an email notification stating they were delivered that evening, however when I checked with her the next day no flowers had been delivered. I called FTD, and they seemed to have trouble understanding that the problem was. My friend did not receive her flowers even though their computer said she did. Finally, their resolution was they would be redelivered several days AFTER Mother's Day. Now they couldn't understand why that wasn't acceptable.
After Much discussion, I was offered a refund, which I accepted. I ordered from a different company who delivered them the same day. This was my first, and last, time I will ever deal with FTD. I wish I would have read these reviews before ordering from them!! Of course, my second order was more expensive because it was closer to Mother's Day. I would say...Buyer Beware!
I used FTD in the past with no problems. I ordered flowers for my cousin and had them ship out only two days later. I wanted to order flowers for my mom for Mother’s Day, and figured my order could be delivered on Monday with no problem. I received an email later that same day that I placed my order, telling me that the arrangement I picked out was not currently available. They gave me two options: to wait until the next available date and get $10 refund off of my total price, or to just cancel the order and receive a $10 coupon for my next order.
I wanted to give them the benefit of the doubt so I went ahead and chose to wait until the next available date, thinking it would be delivered on the week I chose, maybe on a Wednesday or Friday the latest. They told me it wouldn’t ship out until 6/1! Why would I need Mother’s Day flowers a month out? Customer service ended up calling me about the order, even though I already confirmed what I wanted to do via email. I called back anyways and the representative tried to push the delivery date sooner, however nothing was available. I told her I was fine with just waiting then, as I stated in the email. I checked my email again to reply and verify that I would still receive the $10 discount off my order like they said I would, because they didn’t tell me anything about the discount.
The email they reply with is just letting me know they couldn’t find a florist so they cancelled my order. How did it go from being delivered on 6/1 to no florist being available at all? All because I asked if I will receive the $10 off? It seems they didn’t even check any of the previous emails that were sent. I was just left so confused. Really I should’ve gotten shipping off completely if they were going to ship out Mother’s Day flowers a whole month out. This company is a complete mess and I do not plan on ever spending my money here again. Very disorganized, no communication within the company apparently. Never even received a date of when my refund will hit. Now I have to wait and see. Wish I had seen these reviews sooner.
I ordered a bouquet of flowers in April from FTD for my sister's birthday to have them delivered to her at work as a surprise. She lives across the country from me. I ordered the Mother Nature bouquet which was beautiful with hydrangeas, fuchsia colored roses, eucalyptus, hypericum berries, and some atypical greenery. I paid extra for the premium size so that the bouquet would be very full. What my sister received was a bouquet of carnations and chrysanthemums, with a lily, some white roses and regular greenery. It looked like the mixed bouquets of flowers that you can pick up at a local grocery store!
When I called FTD to find out why she did not receive the bouquet I ordered, FTD told me that they have a substitution policy and that in order to guarantee the freshest bouquet possible, some of the flowers may have to be replaced with others but any substitution will be similar to the original design and be of equal or greater value. I told FTD that other than the roses and the carnations, everything else was changed about the bouquet and the 3 items that I wanted most in the bouquet (hydrangeas, eucalyptus and berries) were not included at all. The flowers they replaced them with did not make the bouquet "similar to the original design" at all. I also said that the bouquet she received was certainly not of "equal or greater value" and it was certainly not worth the amount of money I paid.
I asked to know the name of the local florist that made the bouquet and FTD told me they could not give me that information. FTD apologized for not meeting my expectations and offered me a 30% refund, and I did receive a refund but it was not 30%. At that point, I was so frustrated and disappointed about the whole experience that I didn't bother to call back. I will NOT ever use FTD again. Once they get your money, they obviously don't care about working with the customer to give them what they paid for.
I’ve used FTD numerous times, but this time they totally botched my order. I ordered flowers to be delivered to my wife at her office on her birthday, May 3. The flowers never arrived. The phone representative was vague about what happened, saying there was “delay” in delivering. No kidding! I never got an email or call from FTD or the florist to explain that my order would be delayed and why. I gave FTD my wife’s number, too, but no one called her. She was waiting all day for the flowers. Although FTD agreed to refund the delivery charge, that doesn’t change my wife’s and my profound disappointment. Terrible service.
I ordered flowers for my cousin's birthday across the country. Her birthday is on April 18 but I found out that she was going to be out of town so I change the order date to April 19. I change the order date three days before the delivery. The flowers were delivered on April 18 when she wasn’t there – I received a confirmation as such. I called FTD five times and finally got a supervisor and they apologized and assured me she would get new fresh flowers today the 20th. No flowers have been delivered and my cousin called the local florist and they’re closed. So now I’ve spent $130 and my cousin's birthday was ruined. At least my portion of it because this was my present to her and FTD's is still trying to act like the flowers are going to get delivered tonight. I’ll never use the service again. They should be shut down. They’re a horrible disgusting and I would give them a zero review if I could. Never again, disgusting company. Frauds.
FTD author review by ConsumerAffairs Research Team
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com
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