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ORDER PLACED FEBRUARY 17 FOR DELIVERY ON MARCH 8 - This order was fine until the day of delivery when they didn't give any indication there was even an order until 5 pm when they called my daughter to tell her the delivery would be at 6 pm. At 6 pm, they called her again and said it wouldn't be until 7! I sent 3 emails and called "customer service" twice on March 8th to verify delivery. They told me it WAS DELIVERED, but since technology is instant, I texted my daughter who said they WERE NOT. Not only do they not process the order, but they lie about it as well. I requested a refund. The flowers were wilted upon delivery also and not like the bunch I selected in the order process. DO NOT USE THIS COMPANY unless you don't care about the product or service you are purchasing.
Eflowers.com @ FTD. DO NOT USE THEM - I ordered flowers on 2/28/18 to be delivered to my best friend as a same day delivery. They were never delivered. I have been contacting them since 3/1/18. They keep saying that they will have the flower shop contact me. It is 3/7/18 and the flower shop has not contacted me after I have called them more than 5 times and I am told the same thing each time. I have not been refunded or contacted. The customer service line tells me that they can only send a message to the flower shop to call me and there is nothing they can do. They can't even give me the name of the flower shop to call. This is very poor business.
I ordered flowers for my daughter for her birthday the day before they were to be delivered. She is a teacher at a high school in North Charleston, South Carolina. I called the high school first to make sure they could receive them, and they assured me that it would not be a problem. FTD took my information and charged my credit card. The flowers were not delivered on her birthday. I called to inquire where they went and was told that the order was cancelled because they could not find a florist to deliver to that area. The high school is 15 miles from downtown Charleston. Only then, the day after her birthday, and only after I inquired, did they offer to refund my money. No one called me or my daughter to indicate they had cancelled the order. And I find the reason they cancelled very suspect.
I purchased an arrangement from FTD for my mother’s birthday. The arrangement was fulfilled by a local florist who apparently by the looks of it, doesn’t have any experience. The arrangement I chose had sunflowers, roses, carnations and filler. The arrangement she got had half of a yard bush in it, unsymmetrical and wrong vase. I understand there may be slight differences, but this was disastrous. My mother even admitted to it looking like something out of her front yard. I called FTD and they were having the florist send another arrangement free of charge the next day. The florist did not make the delivery. I am very unhappy with the professionalism and quality from such a large company. I will never purchase or recommend flowers from FTD.
My daughter sent me flowers ordered in Raleigh, NC and sent to Lake Park, GA. The flowers arrived two days late and were half dead and looked terrible. A bunch of tulips that didn't stand up on their own and they needed to be trimmed and arranged. Once in the vase which was too tall they looked terrible. After notifying my daughter she called and complained to FTD. Today a local florist brought me the most beautiful arrangement in a correct size vase with a lovely ribbon tied around the vase. Even the card that was stuck into the floral arrangement was far superior to the one sent by FTD. My daughter will call the local florist if she orders flowers again for me. If you live in Lake Park or Valdosta, GA call Central Floral Company in Valdosta, Ga.
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I recently sent flowers to someone with a terminal illness. The card I selected was something along the lines of "just because." The card that was sent was a Birthday card! Considering that there is a very good chance that the recipient will not see her next birthday, the gift did not brighten her day as I had hoped it would. In fact, just the opposite was true. I called FTD to ask that the FLORIST contact my friend to apologize for the error. Apparently, that was not possible. Instead, the FTD customer service representative (who I could barely understand) called her and left a message requesting that she call back so they could explain what happened. For heaven's sake, the woman is very ill. I am very disappointed with the product, the error and how that mistake was handed. It was the first time I used FTD and it will be my last.
This bouquet was picked for specific reasons. What was sent was NOTHING like what was ordered. The substitution policy was reviewed and nowhere does it say that a completely different bouquet comprised of far inferior flowers (carnations) would be substituted. Not one of the flowers in the sent arrangement was the flower that was ordered (hydrangeas). A beautiful glass vase was ordered and what was sent was a tin bright green vase. Ugly. I paid $93 for an arrangement mostly of carnations with 3-4 roses thrown in the mix. Are you kidding me? Ridiculous. Will never use FTD again.
I was ordered Valentine day flower for my wife. I ordered as a surprise to the my wife office because we work that day until the late night. FTD they charged me 2 time from my credit card. I called them 15 Feb. And they return only 25% of full amount. 16 Feb the delivery person again visit my wife workplace and ask for the money. He asked for the written that she accept the flower. This is the way how they work. Now I thought why I didn’t see review first. Customer service is very unhelpful.
The flowers I ordered from FTD were not at all as pictured. There were only about half of the flowers shown and they were already dying when delivered. Turns out FTD dispenses the order to the recipient's local florist who fills the order, so they both get a cut of your purchase price. This would be fine if the flowers delivered were as pictured but they were not (on 2 separate occasions). Very dissatisfied!!
The order I placed for my mother on Valentine's day was a disaster. A different package was delivered with a different message meant for someone else. Which then caused an issue with her boyfriend thinking another man sent her flowers (because of the wrong note). They apologized when I called and they said the new flowers will be sent by tomorrow (day after Valentine's). Then my mother waited for 3 more days and still no flowers were delivered. Very angry and upset and I called again...this time to ask for a refund. I told the lady on the phone the whole story then asked for a refund. She came back on the phone and actually argued with me that flowers were delivered even though only a few minutes before that I told her those were the wrong flowers and the wrong message. I told her she needs to read the notes on my order. Horrible experience for a special day for my Mother that I was far away and couldn't give flowers to her myself.
www.canadaflowers.ca/ftd. www.ftdfloristsonline.com/canadiana. This is about a problematic florist company that are the top three Advertised 'FTD Canada' Google hits. All links direct to www.ftdfloristsonline.com web pages, and they were trying their best to look like the official FTD websites (especially the second one 'FTD Fresh Flowers & Gifts' - only had a huge FTD logo at the top left corner). They claimed to be a FTD member and generates FTD order numbers.
The big problem is: they don't deliver! I ordered flowers to deliver to a US address on Feb 17 for my parents' wedding anniversary - I never missed this day in the past 20 years but this time, they did not deliver, no phone calls or emails whatsoever. I think they are a complete scam - missing even a day for flower delivery is a complete failure, and to be honest I don't think they deliver/care at all. I will be asking for an immediate refund and might ask my credit company to help. I am deeply disappointed that this company paid Google to make themselves look better. Please check how many complaints were filed against this company. The remaining advertising fee should be forfeited and used to compensate the victims.
I ordered a floral arrangement for my boyfriend in Tampa for Next day delivery. The next day around 4pm I got an email that the phone number I provided was unreachable and that my order has been delayed till the following day. My boyfriend was not going to be at delivery location for the next two days, and I needed it delivered on the date I ordered. I called customer service and the first guy I spoke to I could barely understand. I had repeated my confirmation number at least 6 times until I asked to speak to someone else. The rep kept skirting around my request until I said if I didn’t get transferred to someone else I would complain. Finally he transferred me but put me on hold for over 5 minutes, which was longer than the hold to get a rep on the line to begin with.
I hung up and called back again, and immediately got a new customer service rep. The rep asked for my confirmation number, and pulled up my order. He then asked me for every single piece of information (literally every single field I entered in my original order) I entered in my order to “verify my information.” I told him I needed the flowers delivered on the day I requested. He put me on hold and said “we found out from the florist that they were delayed a day.” I said I already stated that’s why I am calling and I am wondering why it was delayed in the first place. Apparently the florist had the wrong color vase, and that’s why they were delayed. Even though I said I didn’t care about the color vase, the best they could offer me was 15% off. I said that was unacceptable and asked for a refund. Worst flower ordering experience I have ever encountered.
I order chocolate covered strawberries for my wife. It was never delivered. I e-mailed and was not contacted the same day, or the next day, or the day after that. I had to log in and contact customer service again through chat. I finally got an answer for a refund. I hope at least I get a refund. Very upsetting ordering something weeks in advance and not getting the gift delivered.
I ordered flowers for my daughter-in-law after she returned home from delivering my granddaughter. I received an email stating that the flowers had been delivered. They had not. I called customer service. I had a lot of difficulty understanding the woman. She stated that they tried to make the delivery, no-one was home, so they left a note. False, false, false.
The conversation became complicated, so I asked to speak to a supervisor because I could not understand what she was saying. She put me on hold... forever. I called again, and the nice Indian gentleman told the same delivery tales. He also informed me that they could not deliver the flowers until Monday (four days late). He said that he would "upgrade the order," but I had no reason to believe him, especially since my order had already been upgraded by me when I originally ordered the arrangement. Very disappointing and frustrating experience. As a result of this experience, I recommend that you avoid using FTD.
After years of using local florists, I decided to give FTD a chance. My order totaling $77 arrived on time to my wife's place of business. Of the dozen roses, 3 were already drooping and nearly dead. We placed them in water and decided to give them overnight to recover. By morning, less than 24 hours after delivery, 2 more were nearly dead. My experience with FTD customer service was the worst I have encountered in many years. The first two calls I connected with a rep who could barely speak English, nor understand my order details. I was placed on hold and left there. One rep wanted to know what my personal message to my wife was??? All the time repeating 'we wish to give you best customer of service we do offer'. A third call connected with someone who had mastered English and the end result was a full credit. Their final solution was to offer $10 discount on 'my next FTD order'. NO THANKS!!
On 2/05/18, I ordered Valentine's Day flower delivery for my wife (paying in full at the time, of course). It is now 2/15/18 at 4:15 p.m. and they have not been delivered. It is also impossible to track the delivery online (I get an email saying that FTD.com will check with the local florist and get back to me). I have read these reviews, and it looks like I will never use FTD again.
Never in my life have I ever placed an order from this company. On 02/14/2018 I catch a charge on my business debit card in the amount $153.97. I immediately call make bank to advise that charge is not authorized, the agent said, "Don't worry. I'll just have to wait until the item post in order to file a claim." I couldn't wait due to curiosity who on earth stole my information so I called the 800.736.3383 got a representative within 5-8 minutes. She asked for my name since I didn't have order number, I advised her nothing is listed under my name because I never placed the order however she put me on hold & said she couldn't locate the account (go figure)! After asking her questions if there was any other way she could tell me how did she get my debit card number she quickly advised she couldn't & rushed me off phone.
02/15/2018 I logged into my bank account. Saw the charge posted. Immediately contacted my bank to file claim, they blocked the card and advised they will take care of the situation however that wasn't good enough for me, I called FTD back and I swear the weirdest thing ever, the phone was answered in 5-8 minutes by the same agent!!! She asked for my name I gave it, I told her, "You sound like the lady I spoke to yesterday in regards to this matter." Same to accent everything, she ignored me. She asked for address which she didn't ask yesterday. I gave it to her, she for last four digits on card. I gave it which it didn't matter because the bank had already blocked card.
After that she advised an order was placed for delivery today at that address... I told her I never placed this bogus order, she said, "No problem. I will refund your money in 5 business days." I advised her she doesn't have to do anything because my bank have been made aware of this fraudulent activity by this fraudulent company. She quickly rushed me off phone as I told her how pathetic this company is stealing and making unauthorized charges on people accounts around Valentines day to make themselves look legit!!!
I ordered flowers to be delivered at a bank on the 14th. I was told that it was going to be delivered by a flowerist. They never came that day even though FTD told me they were. I called late that night and was told they were going to redeliver the morning after. Those never showed up either, I called back and was told that the other representative lied to me and it was delivered by UPS the day before, that makes no sense considering I was told it was going to be delivered by a flowerist. No UPS package came either. She assured me that she was sending a refund confirmation to my email "right now". That never came as well. About 100 dollars thrown away and very disappointed. Really wish I would have read the reviews before I placed an order.
Ordered flowers for my mother for Valentine's Day, never showed up. Finally at 11:00 pm I got through to customer service for them to try and tell me that they were delivered - when they were not. They could not confirm the florist, she was supposedly trying to contact them to see what happened. But of course she would not give me the name of the florist, could not explain why she didn't receive the flowers or why neither of us were contacted on the non-delivery. She tried to say they'd be delivered the next day with extra stems - WHY would I want that, Valentine's Day is over? Took over 25 minutes on the phone to finally get a credit that I won't see for at least 5 days? Terrible customer service, they should be issuing a refund and delivering the flowers for free for their screw up.
Asked for same day delivery, didn’t get it. Sent a cancellation and it was rejected with no clear reason. Called to cancel and was interrogated before I could do so. Finally got the cancellation submitted and they still delivered the next day. On top of all that, what they delivered looked absolutely nothing at all like the picture—not even remotely close, and certainly not worth $100. Never ever again.
Last time using them. Bought and wasted $160 to make my wife happy. Only half the flowers, wilted flowers, and no balloons (which was paid for). This is fraud and they should be fined. I only wish I could picket them, as I would. This is a rip-off company... please do not use FTD!
First and Last using this company, wish I seen the reviews first. Same as everyone called several times regarding my order, promised a returned call never received it, told to hold. Was on hold twice for almost an hour then got hung up on, expected delivery was Valentine's. Before clinic closed, no delivery and still getting the runaround. I just don't know how this kind of business still exist. Just takes innocent people’s money and expectations not met.
On flower day before for Valentine's Day to be deliver on Feb 14th. Receive confirmation stating my order received. My money was taking out account. No call. No show. Call customer service. No help. No refund. Just apologized for inconvenience. And will last this message to florist and they will contact horrible service.
Ordered flower delivery three days in advance for Valentine's Day and was notified that delivery was available. I was charged immediately the day of the order. On Valentine's Day there was no delivery and FTD did not respond to email inquiries. This company charges customers in advance for services they cannot deliver and customer service is non-existent.
Ordered 2 different sets of flowers. My daughter's were shipped from NJ to TN. They were mixed roses. She was happy but they looked pitiful. Not healthy at all. The ones I ordered for my GF never made it. $149 wasted. Called a local florist and they took care of me. Lesson learned. DO NOT DO BUSINESS WITH FTD. The fine print is absolutely ridiculous...
For Valentines day 2018 my wife's flowers were not delivered. I was assured the flowers would be delivered on time. FLOWERS WERE NEVER DELIVERED. When I requested a refund the clerk told me, "I'll see if we can do that!!!!" I immediately called the bank and asked them to not allow payment and they did not allow FTD to debit my account.
Delivery setup 3 days in advance and yet flowers came 2 days late. 5 days in total. Spent over 1 hr trying to escalate to supervisor but they just keep you on hold and don't respond. Please stay away from this company. They have been in business a long time. But until us consumers have had enough of their lies - they will thrive if we continue to use. I would love to have someone suggest a better flower delivery company.
I ordered a colorful display of Valentine’s Day flowers for my wife with a vase, and box of Godiva chocolate. She received 6 plain roses in a box with a 4 piece chocolate set. The chocolate was Godiva but no vase and I did NOT order plain boring roses. The roses were nice BUT not what I ordered. Wife was happy BUT again my selection was much nicer AND I paid for a vase. They were apologetic and did refund (after a 30 min. Phone call) my full amount. Lesson learned. I will never use FTD again.
Flowers were old one delivered, so much so that the puddles were falling off. I called to complain and they told me I could not talk to a manager. Horrible experience. Won’t use them again. FTD sucks.
On the same day, I ordered three flower arrangements to be delivered. 1 of them arrived with a broken vase. FTD replaced it with a same day, florist delivery. That was good. The other order wasn't delivered, despite a shipping confirmation. First, FTD said they couldn't resend for 9 days. Then, they offered to deliver two days after, which I accepted. I'm not very impressed with a company that gets 2 out of 3 deliveries wrong.
FTD expert review by ConsumerAffairs
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
Best for: significant others, friends, adult children and companies.
FTD Company Information
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