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I ordered flowers on a Tuesday and paid same day delivery, they were not delivered so I called and they said, "Oh sorry the florist will deliver tomorrow." The next day they called and said they're out of roses. We can send a nice arrangement, I said ok. I would just like flowers delivered please. No delivery. 3rd day they told me the florist can't deliver again. Everyone I talked to kept say "Sorry. I know how you feel"! I told them to stop saying that to me, they don't know how I feel. Finally on Friday when they told me they were trying to find a florist I canceled. 5 minutes later called a local florist and flowers were delivered 1 hour later! Horrible customer service, no clue or people skills! USE A LOCAL FLORIST!!!!
Run away! Not the FTD of your parents. I ordered a nice vase and flowers for our anniversary - 80 dollars plus! I was informed days later that the nice lattice-like vase - which was one of the reasons I ordered the arrangement - was non-available and would be substituted with a plain glass vase (like the dozens we already have laying around the house). I followed the instructions in the email to reorder - found a nice vase and arrangement and GUESS WHAT? There was no product number to input into the reorder site. I called customer disservice - got a poor soul with even poorer English and was told my reorder was not possible as the new vase was not available either. I was told I would receive a special??? order - I think a day later than my anniversary. Keep in mind I could not understand the operator much! TERRIBLE accent. I canceled the order and will not be back. FTD? RUN AWAY!
Like others reported; was supposed to be delivered same day. I received a pleasant phone call that flowers were not up to standards & that a free upgrade would be offered if I'd be willing to have them delivered the next day. Great! My friend was fresh post op... that'd give her a day to be more alert & better arrangement. 3 days later... still waiting! I called to check status & call goes to India. Even though I had the order #, they won't tell me anything because I don't have her house & phone # on me!!! NEVER AGAIN!!!
I ordered flowers for a very dear friend in another state - feeling being FTD was nationwide was my best most convenient option. WELL I paid for same day delivery which DID NOT happen then was informed that it would not be delivered but by courier days later!!! When you contact customer service you get transferred to India and when you request a supervisor you get SCREAMING KIDS in background!! Then only wanted to discount the delivery fee for $4. Are you kidding ME!! This is not my first bad experience.
Spent a pretty penny ($79 including delivery costs) to mom-in-law in Michigan -- and should have read reviews on FTD -- before even going there. My mom-in-law received the flowers on the correct day -- but by the next day -- she called to say that the flowers had wilted and dying. I'll never use this company again. At least if they had responded with some explanation by email (I sent them 2 messages via customer service address) -- I may have given them a second chance -- but this is the worst service and product ever. Stay away! And don't fall for their ads for sales either -- it's just a sale on dead flowers. :(
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I have had flowers delivered from my daughter, you pay a lot of money to receive dead plants. I sent a complaint & never heard anything back. I also sent flowers to my mother for mother's day, I just heard from her that the flowers were half dead. I will no longer use FTD. I thought it was a reputable company, but when they don't even respond to a call or a complaint, they don't need our business. I would not recommend this company to anyone, go to your local florist, you'll save money & receive nice quality flowers.
They accept delivery time requests “only for funerals” per their “friendly” customer service representative. Birthday flowers were delivered at 6:30pm. We received confirmation of delivery at 4:20pm. We called 3 times and were told about 30 minutes delay 3 times for total of 1.5 hours of wait. Highly unprofessional phone staff with the attitude and funeral statements. Need training and brain.
LACK OF CUSTOMER SERVICE. I ordered flowers to be delivered to my niece at the hospital. Paid extra fee for same day delivery, the order was incomplete, missing items. I called FTD's 1-800 number right away. The first "customer service" person I spoke with put me on hold, she trying to contact the local florist to see if they would bring the missing part of the order, A few minutes later she came back and said there was no answer, that she would call me back, except she never took my phone number. I waited until the next day, no one for FTD contacted me, I called a second time, and the answer was, there were no more deliveries for children's hospital on 6/7/2018 or 6/8/2017.
Not a reliable company, they refunded me for the teddy bear, and said that was all they were able to do, and they were very sorry for the inconvenience. I paid extra money for the same day delivery, extra charges for the extra items, and the order was not even close to I have ordered to begin with, The arrangement was smaller and the colors nothing like what I have ordered. NOT A reliable company, THE COMPANY statement is not true. DON'T WASTE YOUR MONEY WITH FTD.
Have received local FTD floral arrangements from out of state friends/relatives and they selected trusted FTD florist they have used before and occasionally when an FTD florist sends flowers ready to fall off the stems, they will call & complain. Resulting effect is Local FTD sends a fresh reorder to maintain goodwill.
I paid a lot for these flowers and when they are delivered they were almost dead. Once I ordered flowers for my grandmothers funeral and had the flowers delivered dead. I had a hard time receiving a refund.
I ordered flowers for my wife for Mother's Day. This whole transaction has been completely unacceptable. It is quite obvious that FTD does not value any business from me or any of my friends or family. FTD has delivered to my house in the past and left them on the porch at temperatures that easily exceeded 100 degrees. So the day before Mother's Day I get a call telling me that they can't deliver flowers until Tues after Mother's Day. They were scheduled for Friday before holiday. After being so irritated that I cancelled the order I called my wife to tell her that for the first time in ten years she would not get flowers for Mother's Day. She then tells me that she offered to pick them up... This is even more unacceptable as I paid for delivery. I'm certain that if she had picked them they wouldn't have refunded my delivery fee. The customer service rep offered an apology but at this point as far as I'm concerned an apology for their poor service is unacceptable.
FTD was helpful in sending flowers out of state and to the right facility. I will use them again. I have used other companies and they did not measure up to FTD.
I have used FTD, Teleflora, 1-800 one, and a few others but had an unpleasant experience. It takes a lot of time + it’s very expensive and top of that, tax is too much.
I received my flowers in a box. I opened the box and the flowers were wrapped separate from vase. I put them together and they were so fresh and beautiful ❤.
I have ordered from FTD before and they always deliver great floral arrangements per the occasion of the event like funeral to wedding arrangements. Never had any problems ordering online.
My son sent me flowers for Mother's Day. They were to be deliver on Friday, but never came. I finally got them, by UPS, on Monday. When I opened the box, all the petals had fallen off the flowers and they were mostly dried out.
Everyone was nice enough but by the time you pay for the flowers and tip the delivery person... The cost is far beyond flowers that last 2 days.
Missed the guaranteed delivery date to deliver flowers on my anniversary. No notification. Late in the day they dropped the flowers (and chocolates) at the front door of the closed business at night. Customer service was worthless and would not give me the name of the local florist that screwed up the delivery. That was May 2017. Will never order from FTD again and buy from any FTD flower shop in Laguna Beach, California since I can't isolate it to a particular florist.
I really wish I'd read reviews before ordering. Spent $100 on arrangement for mother-in-law. Picture was beautiful, but the arrangement was the saddest thing I've ever seen. Wilted, brown spots, and thrown together. Said they'd deliver new flowers Wednesday. Today is Thursday and I get a text from my mother-in-law that she didn't receive anything yesterday. I'm mortified. They have her number and mine, but neither one of us received a phone call about a delay. Haven't ordered flowers in 15 years, but I will never, ever do it again. Especially if it's important. A loving gesture has turned into a pathetic mess, and a huge hassle. Not just $100 wasted, but I basically paid $100 for a huge aggravation!
I was so excited when I ordered the flowers for my hostess for Thanksgiving, I thought what a gorgeous bouquet for the middle of the table. But when I got to the house it was a tiny little flower arrangement so I was very disappointed. I will never do it again!!! It was very misrepresented on the pictures to what you receive and they are expensive too!
I placed two separate orders for Mother's Day. I did this online through my work as we get discounts. I entered the recipient's address and then my credit card information. When it came to time to enter the billing address, their system changed the city and state of the recipient. I had no idea this happened. One order was supposed to arrive 5/11/18 and the other 5/12/18. It is 5/16/18 and as far as I know, they still have not gotten their flowers. The only way I knew there was a problem was when my local florist called me to deliver at an address they could not find.
I called FTD Customer Service immediately to try and sort out what happened. I spoke with people who did not have a good grasp on the English language and could not hold a conversation. They only knew enough English to talk about main frequently asked questions and their canned responses. I was hung up on once and had to call back and go through the whole process of getting a Customer Service Agent on the phone. Then had to try to explain everything AGAIN to someone who could hardly speak English. I do not recommend using this provider, I will never use them again even though I get employee discounts through my work. I would rather pay full price and ensure the flowers get there and get there on time.
Ordered flowers and “Gourmet” chocolate covered strawberries for delivery on May 11. She is 87 years old and has Alzheimer’s at a home in TN. Flowers were on May 12 with no vase. “Gourmet” strawberries came on Monday, May 14 all melted and rotten, surely not gourmet. Called to get a refund and they said they would ship them again. I said, "Refund me, Mother’s Day is over, already ruined." Tonight, which is May 15, they sent them anyway as FedEx sent a tracking. I called FedEx to return them to FTD and then had to call FTD again and tell them, "Give me my full refund." Non English speaking person said, "Can I help you with anything else?" And I laughed and said, "Nothing from you," I will never use FTD again.
HORRIBLE experience, even worse so-called customer service, and STILL haven't had my mother receive her gift, which was to be delivered 05.11.18 and it's now 05.15.18 and no one knows ANYTHING... Why is that? I will NEVER order from FTD again and will encourage everyone NOT to do so! Already hearing from other cohorts about their poor experiences and should have taken heed. Very bad, very very bad!
I ordered an arrangement to be delivered by a local florist for my Mother-in-law (MIL) for Mother's Day. I received the confirmation email that it would be delivered on Saturday, 12 May or Sunday, 13 May. The morning of 12 May (which also happened to be my birthday), I received 4 emails from FTD.com - 1 confirming my order was scheduled for delivery and 3 to let me know they would notify me once the arrangement was delivered. At 3:29 pm EDT on Saturday afternoon I received a call from FTD Customer Service. I did not recognize the number so I let it go to voicemail. I checked the message and it said to contact FTD.com Customer Service and left their phone number. I called the number back at 3:31 pm and spoke to a customer service rep (who did not speak English as a first language).
The rep told me my order was unable to be filled by a florist until Tuesday, 15 May so they had gone ahead and canceled my order. I told him this was unacceptable and to find an alternate arrangement for my MIL to be delivered on Mother's Day. He put me on hold for about 5 minutes and told me there were now no florists locally who could deliver an arrangement until Wednesday, 16 May and that he was confirming my cancellation and I would receive a refund in 3-5 business days. He also confirmed I would receive a cancellation notice via email. I voiced my displeasure to the rep - letting him know that I understand this is not his fault but I wanted him to make sure a note was entered that this was completely unacceptable and I would NEVER be using FTD.com again and would ensure my friends and family are aware of my experience so they never use FTD.com.
It is unacceptable to receive a call at 3:30 pm the afternoon prior to a holiday to tell a customer their order has been canceled. This left me with no time to find an alternate option as most other florists require an order placed by 2 pm for same day delivery. After I hung up with the rep I did receive the cancellation email as he confirmed. (My MIL lives 2500 miles away so it was not like I could even go pick up an arrangement from a local grocery store to give to her.)
On Sunday, 13 May I received an email from FTD.com to remind me of the Mother's Day holiday and to order a beautiful arrangement. I received another email on Sunday, 13 May to let me know a "substitution on your FTD.com order was required." The email said the arrangement I ordered was no longer available in the delivery area and they were substituting with similar item to ensure timely delivery of my order (I should note the subject of the email included the confirmation number of the order that was canceled the previous day). I contacted FTD.com customer service via chat on Monday, 14 May to inquire why I received a substitution notification AFTER I was sent a cancellation notification. The rep I chatted with again confirmed that my order was still canceled and apologized for receiving the substitution email. She said it must have been a system generated email.
I asked if there was a way to contact someone within FTD.com to let them know of my experience to ensure it doesn't happen to someone else. She again apologized and said, "No, but you will receive an email within the next few days to leave your feedback." I find it unacceptable there is no way for me to contact a manager to inform them of my experience. I also find it unacceptable FTD.com did not offer any alternate solutions for my issue - only a refund. If I were them I would have refunded the money and also delivered an arrangement on the first available day for delivery to the intended recipient. They made zero effort to right their wrong and continued to send incorrect/inaccurate emails after the order was canceled.
I ordered Mother's Day flowers for my mom and they never showed. I received an email on Mother's Day stating there was an error in my order and the flowers were not deliver. I called to find out more information and the customer service person Lou could not tell me what the error was. She assured me the flowers would be delivered the next day. On Monday 5/14/18 I called at 12:00pm to confirm that my flowers would be delivered on Monday and again was assured that they would be. I never received another email from FTD flowers after Sunday. I called my mom to see if she received her flowers and she informed me that she did not. I called to see why and spoke to Mary and she could not explain why my flowers were never deliver. I canceled my order and asked to speak to a manager. I was put on hold and no one ever picked up my call. I am very nervous that I will not receive a refund. DO NOT ORDER FROM THIS COMPANY!!!
Ordered flowers for Saturday before Mother's Day. Never got delivered! Not on Saturday, not on Mother's Day. When you call you get to talk to someone you can barely understand and they Do Not Care. This person blamed the florist. I explained that they were the ones responsible. They could deliver them Tuesday. What??? Terrible Customer Service. I will never order from them again.
I ordered flowers for Mother's Day from FTD. I received an email stating that the address was incorrect for the recipient. I called to find out why they had the incorrect address. I never received a satisfactory answer because the address I gave them was correct. I called back three more times and was assured that the flowers would be delivered on Saturday prior to Mother's Day. I called back today and was informed that the flowers were not delivered until the day after Mother's Day which was unacceptable. When you call FTD, the operators can barely speak English that is understandable. I do not have a problem with foreign operators as long as you can understand what they are saying without having to repeatedly ask for them to repeat themselves. I WILL NEVER USE FTD AGAIN. Terrible, Terrible service.
I ordered flowers for my stepmother for Mother's Day to be delivered Saturday 5/13. She called me and told me that they arrived dead and there were only about 5 flowers that were actually still alive. I ordered a huge arrangement and only 5 were alive! Are you kidding me! Then I called them and they said they will redeliver a new bouquet on Sunday. The bouquet never came. I called and got a refund. What a horrible way to do business. As a customer who has purchased from them several times it's a shame that I will never use them again after this.
I never been so upset about a delivery! First off I ordered From FTD Thursday to have the flowers delivered to my mom on Sunday for Mother’s Day, Sunday I got emails saying it was delivered to my mom. I called her and she said that nothing had arrived at her home. I called FTD and they told me that the message automatically sends out once the flowers leave the shop which I felt was really weird because I’ve never had a company told me something was delivered if it was not really delivered.
Finally after keep calling FTD with no one able to locate where the flowers are they finally arrived at my mom's house and it was not the order that I purchased!!! I’ve never been so embarrassed. The picture online had pretty purple pink and red flowers and a purple pretty vase. The pictures my mom sent me was a ugly green vase. Total opposite. Not even the same flowers that was in the picture that I originally ordered and then the card didn’t look like the card that I purchased online. This is a damn scam. I definitely will not be purchasing anything else from them again and I advise no one else to purchase from them. The customer service sucks!!!
On Saturday May 11, 2018 I placed an order for flower delivery for my mother in law. After looking online for over an hour I went with FTD as a company that is known. I paid for extra delivery charge. I received emails confirming my purchase and delivery. I was out of range with data service till I got home at 8:00 PM WST when I found out the flowers were never delivered. I called customer service and all they could do is refund me my money. Well Mother's Day is once a year so the refund does not fix the problem. Shame on you FTD. I will spread the work not to use your service! What a Shame!
FTD expert review by ConsumerAffairs
FTD was established in 1910 when 13 florists joined together to offer flowers across the country that could be ordered by telegrah. Today, the company delivers flowers and other gifts around the world. Orders can be placed by phone or on the company’s website.
Guarantee: FTD guarantees their flowers will stay fresh for seven days. If a consumer isn’t satisfied with their order’s freshness, they can receive a refund or replacement.
International delivery: FTD offers deliveries internationally. Consumers can visit the website to see countries where the service is available.
Same-day delivery: FTD has same-day delivery bouquet options. Consumers must order flowers by 2 p.m. in the recipient’s time zone on weekdays. Hours vary for holidays and weekend orders for same-day delivery.
Corporate accounts: Large businesses that place frequent flower orders can sign up for an FTD corporate account. These accounts can save companies money, and they allow multiple people to send flowers and gifts using the account.
Other gifts: FTD has a wide selection of gift items to be sent with flowers or instead of flowers. Options include fresh fruit, chocolate, gift baskets, jewelry, wine and more.
Best for: significant others, friends, adult children and companies.
FTD Company Information
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