FTD Reviews

Leading up to Mother's Day, there was an offer of 15 tulips for $29.99. While going through the checkout process, the price increased to $36.99. At final checkout, with delivery + other charges $57.99. 9 people in my office ordered the offer because the photo was truly beautiful. 4 out of 9 bouquets were extremely disappointing. 2 were just okay. One bouquet was sent back because of its rough condition. For $57.99 I can get a reliably impressive arrangement from a local flower shop and I suggest that you do the same.

Over 10 calls, Mother's Day's flower horrible, not as posted. FTD still hasn't delivered a replacement. Mother's Day was Sunday... not delivered as promised... still waiting... and if you want to reach Customer Services it should like overseas... cannot understand. I would avoid FTD if you can just do something locally. I will never use FTD again.

I had awful experience with FTD. They are absolute scam and their customer service is ridiculous. I purchased flowers and they offered add-ons with the purchase and I paid additional $20 for a box of chocolate (no specific brand, just said chocolate) to be delivered for the mother's day. They delivered the flowers (not the freshest flowers) without the chocolate. I don't know how many people actually ask the recipient about how many gifts exactly they received but I happened to ask my mom and realized they had only delivered the flowers! So I called customer service and was very disappointed and the person on the phone, after holding me on the call to contact their florist, promised the chocolate to be delivered next day (which was May 14 and the actual mother's day). I spoke with my mom on Monday May 15th (day after Mother's Day) and realized there was no chocolate and no communications from FTD!

I am not one to write reviews, but am so motivated by my sheer anger & frustration with this company that I am. Long story short, I order flowers for Mother's Day to be delivered on 5/13/17. The delivery driver left them by her mailbox (She lives off a main road, so essentially they were left on the side of the road), and they were stolen. When I called to inform and report the driver, I was told that I would be refunded & the flowers would be re-delivered to my mother's door on 5/16, and they would call my mom and give her an apology. They never arrived, she never got a call.

Daughter ordered me flowers for Mother's Day. Came 2 days late (She was guaranteed they would be there before Mother's day). They finally came smashed with the mug they were in broken. Whoever packed them just set them in the box, no packing, nothing to hold them in place. They have given my daughter her money back, but no apology, and no flowers for me.

I wanted to express how deeply disappointed I am with the service I received. In the past, for online orders, I have tried 1800flowers.com and proflowers.com, none of which is worth even trying again. I expected better from FTD.com given the history of the company. This order for my daughter was to be from her 5 year old son for mother's day... Something to have on her desk at work for at least a few minutes. This order was sent to a BANK... Being a business, and a bank, you would think that an effort would be made to deliver it earlier in the day rather than later. The business closes at 5:00, she left at 5:05 with NO flowers being delivered.

I live out of state and in so decided to take a chance ordering Mother's Day flowers from a company that has been in business for a very long time. Well I have learned that many US business today survive on the reputation of years ago. This does NOT mean they care about quality or service hence by disinterest in purchasing even an American car! Well FTD is NOT different. As soon as your hard earned money is exchanged their automated system confirms your order then reaches out to the cheapest local florist in the area you want a delivery in and hands off the responsibility or lack thereof of arranging and delivery the flowers to your loved one.

I want to warn all consumers that think about using FTD.com. STOP DO NOT USE THIS COMPANY! I order flowers for my 80-year old mother for Mother's Day. I placed the order a week in advance and asked to have them delivered Friday before Mother's Day. The flowers I picked were called "The Sweet Surprises". They consist of Roses, Carnations, and Daisies. They are not exotic flowers. I never received a call nor email indicating they could not deliver the flowers. Friday evening I checked the order and it showed was not delivered.

I ordered flowers for my mother-in-law for Mother's Day. What she received didn't resemble the upgraded "BEST" version by any stretch of the imagination... not even the basic version. I think FTD.com relies on the fact that most people who send flowers don't actually see what was delivered, and the recipient of course would never complain. I called to complain and they offered a $25 coupon for next order. I never received it. I will NEVER BUY FLOWERS from FTD.com again.

Ordered flowers Sunday night, for a delivery on Monday 5/15/2017. I get a call (voicemail) saying there was a problem. I return the call and all they can tell me is there was NO delivery! This was for a Funeral (one day showing). I am very disappointed in FTD! I've used ProFlowers, Cheap Flowers and thought I would change it up! I will send flowers to the family but I'm over here crying because of FTD!??? ☹️

FTD IS HORRIBLE!!! Ordered flowers for Mother's Day 3 days in advance but they were unable to deliver until the Monday after. On Monday to call to tell me all the local florists are out of flowers and maybe they can deliver on Tuesday or Wednesday. Customer service is in India and they verify your information a million times and leave you on hold. 35 minutes to place the original order! Online orders took you through the process but would not complete order. DO NOT GIVE THESE PEOPLE YOUR MONEY!!!

I ordered bouquets to be delivered for Mother's Day to my grandmother. I ordered them to be delivered on the Saturday before and paid a hefty premium for this service. As I tracked the package, I became very disappointed to learn that the package did not arrive on Saturday. This left my grandmother without receiving her present for Mother's Day. When I called FTD, I had a horrible time trying to get a customer service person on the line that I could understand. I am hard of hearing and have a very difficult time understanding accents, especially on the phone. I explained this and all that happened was that the customer service person repeated what I said back. This kept happening.

DO NOT ORDER FROM FTD.com!!! Let's begin with the fact that FTD charges a large service fee, when you can just order the same flowers through a local florist in your town, which is what FTD does. They send their orders to local florists that deliver. When you order through the local florist there is no $20 service fee. THE CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITH!!! My flowers were not delivered and I called FTD 6 times. Each time it was some office in Asia not in the U.S, which would be fine if they were helpful at all, but they were not. I was told multiple times they could not get a hold of the local flower shop, so I kept calling to see if they could at a later time but not once.

I ordered flowers for my mother on a Friday to be delivered next day. The first choice was not available in her area and it requested me to choose from a list. I chose flowers and checked out verifying they would be delivered. I received an email the day of delivery that those flowers could not be delivered in that area. I contacted FTD. The person advised it was because of a price increase. I read the email again advising it says I need to choose different flowers. He assured me it was the price. I asked how much extra I was supposed to pay. He assured me nothing they would take care of it and they would be delivered that day.

I ordered about $85 worth of flowers for my mom for Mother's Day. I ordered it to be delivered the day before. When did not show up that day I called and asked why. They told me they would be there the next day. Once again they never showed. I have called and asked for a refund and I have yet to see an proof that a refund has been issued although they said I should have gotten an e-mail for it by now.

They are really really bad. Stay away! Ordered something Tuesday for Sat. Paid 90 bucks. They cancelled the morning it was supposed to be delivered. I called - they don't speak English and never apologized. 800 flowers is where I thought I bought from. Never had any issues from them. FTD = third world country expectations!

I ordered flowers to be delivered to my mom on the Thursday before Mother's Day. When they were not delivered on Thursday I sent an email inquiry which was never responded to. On Sunday morning I sent another inquiry and then called when that was not responded to. The phone representative could not find my order with my order number. She could not proceed without my name and address, my credit card number, the recipient name and phone number. It is ridiculous that this much info was required. The order number should have been all that was needed.

Called FTD to order Mother's Day flowers and lady who answered could barely speak English. Never mind could not understand anything I said and I speak English! I had to spell every word I said over and over using NATO alphabet or alpha, bravo, charlies!! I should have just hung up but I figured I would give them a shot and what a mistake!!! The flowers they sent were wrong, I was overcharged, never got a email confirmation as they put in wrong email... Took me three calls to get it squared away and waiting on my refund now! Will never use this service again and wouldn't recommend to anyone! I will go to my local florist from now on.

I ordered flowers, balloons and a card for my wife on the occasion of Mother's Day. The delivery date was 5/13/17 - 5/14/17. I was okay if the flowers show up earlier than Sunday but even at noon on the Mother's Day it didn't show up. Flowers are not kitchen towels that the date and time of delivery don't matter. A delivery window is needed for occasion based flower delivery. FTD failed to meet any of that. They don't have any status of delivery which I don't know whether it is their technical limitation or oversight.

I ordered mother's day flowers for my mom on Thursday for delivery on Sunday, Mother's Day. Received a confirmation email that they'd be delivered on Sunday, as promised, but when I went to check the tracking status this morning (Sunday), the carrier's website says they aren't scheduled to be delivered until Monday. I called FTD to find out what they can do, and they said, "Sorry, but nothing." Said I cannot get a refund either because they're in transit. Really?!?

Never Right - I have ordered from FTD in the past and the one time I did, they substituted a beautiful plant for a horrible one. It is so disappointing to have your recipient send you a picture of what they received and it is completely different from what you carefully picked out. It's very time consuming picking the best arrangement so to know I just basically wasted my time sucked. I ordered again for my boyfriend's mother in advance for mother's day 2017 and again they EMAILED me on mother's day that the arrangement was not available. Good thing I read my email. So anyways, I call and they say there are no substitutions available, so basically I was SOL. Whelp time was running out so instead of arguing, I just told them to issue a refund. I went over to 1800Flowers website and ordered with ease. DO NOT USE FTD!!! And they also charge $25 service fee!! 1800Flowers was so much more reasonable priced.

I ordered flowers 5/12 for 5/13 delivery. On 5/13 I've been on the phone a total of 3 hours with 3 reps whom I can barely understand and 2 hung up on me when I asked for a supervisor. On hold for the third time and now they tell me the florist never confirmed and cannot guarantee delivery AT ALL!!! I will definitely be disputing this item. Biggest scam artists!!!

I was looking forward to having my mother receive her flowers on Mother's Day. She lives far away from me and it means very much to her to receive flowers from me. Even though I ordered the flowers way in advance, they contacted me a couple times saying that the flowers were unavailable and that they would issue a refund and a measly $10 coupon for my next purchase. When I spoke with them, they reassured me that they would send the flowers regardless and that never happened. I did not want neither a refund nor a coupon, I wanted for my mother to know that I love her even if I am far away. How can they put a price on this? I've been using them for 10 years and will NEVER use them again. They should be ashamed and punished for such unprofessional service.

I am very disappointed with the service I received. I purchased Mother's Day flowers to be delivered on Friday, May 12, 2017. It was supposed to be a surprise. When I arrived home I saw a tag on the door stating that they missed us (although my wife and daughter were at home) and that we needed to give a call to a phone number. I must have called the phone number provided and the phone number I found on the local shop's phone number, both (maybe 10 times were) giving me busy or service not available signal. No email possibility nor any way to message. In what age are we living in? I called FTD and was disconnected on both calls, one call after I gave all my information and second time without anyone on the phone.

I usually don't write reviews like this but buyers, please beware of FTD! I ordered my mom and nana flowers for Mother's Day on there. My mom's bouquet was delivered fine and made by a local florist. The roses I ordered for my nana were coming straight from FTD and getting shipped to her house. I ordered them on Monday to be delivered by Friday, which I thought was plenty of time.

Ordered online, 20 stems of 2 different types of purple orchids in a special 'Vera Wang' vase for Mother's Day to be delivered early on Friday. They got the delivery date correct but that's all they got right. Paid over $100 but what was delivered were 8 stems (6 purple, 2 white) in a plain glass vase. Not worth even half of what I paid. I was completely shocked to see the photo my mom sent me. If FTD can't even fulfill the Vera Wang vase, why advertise the arrangement as a 'Vera Wang'?Total scam. I called FTD and got a person in the Philippines who had a bad headset so that combined with a horrible accent made it an extremely unpleasant experience and the issue was not resolved. I was assured however, by the representative that they would correct the problem and even get the correct vase delivered. They said I would receive an email to confirm when the delivery would occur. I got nothing. No email, no vase, nothing.

Ordered a beautiful lavender spa gift basket for my overworked mom for Mother's Day. She loves lavender, I searched forever and found the perfect one. It was scheduled to be delivered today, but when she sent me a text photo of the gift it was some jenky I <3 Mom mug and something called a Stroopwafel or something. SO weird and not even close to what I ordered. I called customer service, expecting them to want to fix this right away. They informed me they were out of the item I ordered (conflicting accounts of whether it was ever actually available in the first place), and I could pick something to replace it... but they had nothing close to what I wanted. They kept pushing flowers, flowers, this lavender arrangement is the same thing! Um, flowers that die in a week aren't the same as a gift basket.

I ordered mother's day flowers, they were completely different colors, sparse, and ugly. No chocolates and no color vase. A nine dollar bouquet for $88. They said they would refund me and send me an email and I've gotten nothing.

I wish I had checked this ConsumerAffairs site before placing an order with FTD so that I wouldn't have ordered with them. First call to their customer reps I got a woman speaking to me about an order when I hadn't even gotten to speaking with the rep. Next I realized after painfully speaking to her and trying to explain that I'm speaking to a non-native English speaker and very likely in another COUNTRY! Especially since my second call was the same.

On 04/25/17 I ordered flowers to be delivered on 05/09/17. On 05/11/17 I called recipient to find out that the flowers were never delivered. I called the customer service number provided by FTD.com and spoke with a customer service representative who stated the florist could not be contacted and they would try to reach them tomorrow. Customer service representative also stated an email would be sent as a confirmation of our conversation, no email was received. On today's date I received a phone call from customer service stating the florist will not be completing the delivery order due to unavailable supply for order. The option given was to cancel due to the delivery date already had passed. I asked to speak with a supervisor and was told they were busy which I replied I would wait on hold. After being on the phone and on hold for 28 minutes the phone line disconnected. I have not received a call back for resolution as of yet.

I couldn't believe it when I received my flowers today. I counted 10 stems at the most that I received. The picture had at least 30. Didn't receive the right container, either. This place should stop business now. I will not order from this place again.

I only gave 1 star because there was no option to give zero stars or better representation of my review negative stars. I did this twice, in hopes that two different states, many occasions apart, that results would've been different. I hope to help you save your money or find a different company to send flowers through. They advertise 3 or 4 different grades of bouquets, for increasingly higher prices. Last year, I sent flowers to my adult daughter for her birthday. I gave her up for adoption when she was born and I wanted to make a nice impression with a large bouquet. She lives in Arizona. She was grateful and sent me a picture and it was the cheapest bouquet with lots of the green filler not flowers. I called and complained and was given a refund of part of the purchase. They wanted to go pick them up and give the right bouquet to her.

First of all I wish I could give a ZERO star rating for this company. They ruined all the excitement that I had for my sister’s birthday and they never responded to the survey that I did. I ordered a small teddy bear, some sweets and a card for her. And all she got was some crumbled sweets mixed up together with the teddy bear. The only thing that they did good was the card, which I should of gotten one at Stop & Shop for $2 and not spending $85 for some stupid stuff. I would never recommend this company. I have been waiting for a phone call or email from them and I haven't heard anything. I requested a full refund and to speak with the manager and I've got nothing. The worst website ever.

What was sent looked NOTHING like the photo online. Now, I know each flower is different and I am not asking the flowers to be identical, I understand sometimes you have to make substitutions BUT these flowers looked so ugly that I felt embarrassed when I saw through photos what my friend has received. I wish I never made the order altogether. Adding on, vase looked nothing like the one I ordered. The vase received was in a completely different shape! Also, the amount of flowers are nowhere near the amount of flowers shown at the FTD website. This is nothing but FALSE ADVERTISING!!

They wrote me an email that delivery is done. After few hours I find out that nothing was delivered. I called customer service few times. They gave me the option to redeliver in 3 days. I asked my money back... They said to try to redeliver that night and promised to call. The delivery was made in 2 days, nobody called me or the receiver. This is a worse experience I ever had with the flowers. Please don't order flowers with them!!!

Ordered a floral arrangement for a 50th wedding anniversary. Choose FTD thinking it was a highly reputable company. The flowers delivered was extremely sparse compared to the expensive arrangement pictured online. When I contacted customer service, the out-sourced representative was unintelligible. I had to repeat myself several times. I had to ask him over and over again to repeat himself, could not understand a word. The problem was not resolved. I will NEVER order from this company again, and no one else should either.

Can't deliver flowers. Can't be civil. Took 5 phone calls to determine that the florist had no intention of delivering on the day promised. 1st FTD employee said they tried to deliver to my address (the sender). 2nd employee said that they did deliver to the recipient who didn't answer the door or phone. Untrue. The recipient cannot leave the house and there were 2 people awaiting the delivery. These FTD employees were irritable and unwilling to help. Repeated that the florist tried to call and knocked on the door and that's what it is. The florist would not deliver until Monday. There will be no one to answer the door on that day which is why the agreed upon day was so important. If someone had been honest in the first place, I could have cancelled and called elsewhere. Dismissive, poor customer service. DO NOT TAKE THE CHANCE WITH THIS BUNCH IF YOUR DELIVERY MUST BE TIMELY. HORRIBLE.

I've used ProFlowers.com for years, for sending fresh, reasonably priced flowers to people. Recently an elderly relative's birthday sneaked up on me so I ordered a $70 bouquet to be delivered by FTD, same day delivery. She texted me to say that she had a voicemail from someone who didn't speak English, who wouldn't deliver until the next day. When the flowers finally arrived, it was 7 roses and some filler flowers. I got a refund from FTD when I called and complained, but what the heck! FTD used to be the standard for fresh, beautiful, timely flowers! If I need to send flowers in the future, especially for a birthday, funeral, etc, I will call the flower shop directly and skip these shyster middle-men!

I ordered flowers ($60) to thank my aunt for taking me on a wonderful vacation that she spent about $5000 on. The flowers I ordered were not AT ALL like they were pictured. They are embarrassingly ugly and I can't believe that any florist would allow that to be delivered. Never ordering flowers again. Huge waste of money!!!

FTD.com automatically subscribed me to a free 1 yr subscription with Better Homes/Gardens, without warning or my permission. There's no option to decline! Via their online help chat I was informed that they could not cancel the subscription. I had to do so myself via calling Better Homes. Is this legal for them to subscribe me/give my personal info to other companies without my consent??? I am PISSED as I do NOT want the magazine, period & FTD has not helped at all to cancel it.

Paid around $92 for some gorgeous flowers. Received flowers worth maybe $30. But called to explain, and sent an email with what was received, and they gave a full refund. Not happy with the product, and I would not recommend, but they at least understood and made things right.

Ordered flowers for birthday for daughter and relied on photographs they showed on the FTD website. I spent almost $100. The flowers arrived on time but were nothing like the photographs. And although I knew they make substitutions, these flowers were close to their shelf life, the design was ugly, and there were not anywhere near the number of flowers the FTD website showed. FALSE ADVERTISING and just plain BAD SERVICE. Shame on them for ripping people off especially when you want the gift to be something special for a special person. NEVER AGAIN will I order from FTD.

I called to order a gift basket for my mom. The first representative that I talked with was not helpful at all. He told me to order first online and then call for the refund. I told him why would I do that, so he transferred me over to a different representative who was helpful but at the end he said I can't use both of my gift cards for the transaction. So I talked with their manager named Jason who was really disrespectful and he said that he doesn't care if this is my first time ordering or second time, and that I should've known that you can't use two gift cards in one transaction. I am really. I work retail and I know you could use multiple gift cards. And, said that they can't override the system for me. This is the worst place to go to for special occasions. Don't spoil your occasion by using their service. I am really regretting buying two gift cards each $25 worth.

I ordered 3 dozen long stem roses from them for my wife. The arrangement on their site looks great. It's the "Exquisite" version, with the most flowers they had to offer for the long stem roses. As you see in the pictures, it looks like a group of children got together and each of them prepared a few of the flowers, then they put them in a vase. I could have easily gone to the grocery store and gotten a nicer arrangement than I received. Please don't order from these guys.

I ordered a bouquet that specifically stated would be delivered by a local florist. I received an email that the flowers "shipped". I called customer service to find out that what I ordered is not what they were showing. Regardless, the bouquet they were saying I ordered was supposed to be delivered by a local florist also, and was comparable in content. They stopped the shipment with FedEx and said a local florist would deliver my flowers. I said the flowers had to be yellow. They were yellow... but NOTHING like what I ordered. I wanted yellow roses, she received yellow daisies. Not even close! I have contacted customer service and have received NO RESPONSE. Oh, and I also became a "gold member" on my original order, as I order flowers throughout the year. Bottom line... don't waste your time with this company!

I placed an order for my mom's birthday 3 days from the date of delivery. The agent, named Eddie, told me that my mom's address was wrong and that the flowers could not be delivered. After being placed on hold about 6 times he said he had found a florist who would deliver the flowers. After this assurance we ended the call. For the next 10 minutes he called my cell and landline insisting that I give him a high rated feedback. I refused. The flowers were never delivered. I had trouble getting customer service to give me a refund. The agents do not speak English very well. After being disconnected 3 times I tried again with Darnell. Again, no understanding of what happened. No apology. Nothing. I'm still trying to get my 78.82 refund. What happened FTD??? I can't believe you can't speak with a manager. They just disconnect your call then you have to call again and go through the prompts. I nor my company will call on FTD again ever.

I added one stars because FTD finally refunded me all my money. Still I will not use these companies anymore.

I ordered flowers online for a friend's funeral. I wanted a live plant his family could take and plant in a memorial garden. What I ended up with was something Walmart wouldn't sale. It was old, wilted and half dead. It was only one of 4 arrangements there and I was embarrassed to see my name on the card. I will never order from them again.

Follow up to original review - I contacted FTD regarding my order. I have improved my rating as a company representative did reach out to me, and in an effort to resolve my complaint refunded the arrangement for my cousin that was nothing like what I ordered, and sent two replacement arrangements as a good faith gesture given the circumstances surrounding why I ordered the flowers in the first place. I will say that FTD did respond to my direct complaints with them quickly and professionally, and refunded/replaced what I was not happy with without any additional cost to me. However, I am only giving three stars because while I am very satisfied with their customer service, the replacement arrangements were still as skimpy as the first order and of low quality. If FTD wants to retain business I believe they should investigate what happened with both of their suppliers and drop suppliers who fail to provide the same quality product as what they picture on their website. The flowers received, including the replacements, were just not the same quality of product that I paid for. I have used FTD several time before without complaint in other parts of the country, so it has to be these particular suppliers. I sent pictures of what I ordered along with pictures of what was sent to the Customer Service Representative, so I hope that some kind of action was taken with regards to the florist and farm that they use to service that area. I am not sure if I would order again given how important it was to me to have this order, out of all the orders I have ever placed with them, be correct.

I went online to ftd.com to browse flowers for a funeral. I began filling out the online order but was interrupted and closed out. I never hit the submit or confirm order button. 1 week later the charge shows up on my credit card. Contacted customer service and they confirm that it was delivered - oh well I sent 2 floral orders - OK, I will take responsibility for it since the recipient supposedly got it. I ask for a receipt (3 times via phone with customer service). Each time they promised to email it to me. I went online and requested receipts. Still don't have it. This is so wrong! Be wary visiting this site.

After my sister's father-in-law suddenly passed away on a Sunday who already had a plot at a mausoleum, since I live in another state and wasn't able to go to the funeral, I wanted to pay my respects. I searched for standing sprays and placed an order on ftd.com. I thought I had selected the delivery date for 2 days later, and luckily, FTD had contacted me on Monday to confirm the details (and I had accidentally selected a date the week after the funeral), the florist was able to deliver the standing spray to the funeral home the following day! Not only were my sister's family impressed with the spray, but when I spoke to another family member, she remarked about the lovely white flowers.

I am very disappointed in this company and their poor customer service. I recently ordered an arrangement for me best friend's birthday to be delivered by a local florist. I paid extra for the "full and lush" arrangement and what she received was not full and lush. It appeared that the smaller arrangement was delivered instead and I was shocked that they would charge for a more expensive arrangement, I thought it was dishonest of the florist to do that.

FTD Customer Service is totally ineffective and incompetent. My recent FTD order was placed on 2/10/17 for delivery on 2/13/17 - and I am still waiting for delivery... My repeated attempts to obtain customer service regarding this order only resulted in more disappointment and frustration. The Customer Service agent could not speak intelligible English, and when eventually transferred to the Supervisor, her English was equally poor - only adding to my frustration regarding the incompetence of the FTD organization.

Out of town service for friends parents passing away. Ordered flowers 2 days before funeral. Used florist right from the funeral directory. I received an email on the day of delivery. They were not able to fill the order. Well I should of called the florist myself to fill the order. Then they ask if flowers can be sent to their home. If I wanted it sent to the home I would have! My family was not represented with flowers. Ridiculous service.

Funeral flowers were ordered with options for delivery either Sat or Sun. They never made it to funeral home. Had my husband not attended this funeral (1000+miles away), FTD/local Gaithersburg MD florist would have pocketed $90. I repeated asked for explanation (#calls). To date, no one has explained. I was finally told flowers were delivered to the HOME - AFTER the funeral. I had to contact the bereaved family and bother them with questions regarding flowers that completely missed the funeral event. How horrible is that? Shame on FTD and the Gaithersburg MD florist for botching this. FTD would not tell me the name of the florist so I could have merely called and addressed this. No, I had to contact a grieving family and say, "Hey, did you get those flowers that did not show up at the funeral?" Never again. Never again. No more order to FTD for me. I will be using social media to forward this.

I ordered a dish garden for $66.00 which totaled $99.00 with fees, etc. The flowers not only looked NOTHING like the picture I ordered from, they also didn't have our names anywhere... so nobody knew who they were from! The picture was lovely but the actual dish garden looked limp and "thrown together" and did not contain the plants that were in the picture. My relative who was at the funeral finally figured out who they were from by texting back-and-forth with another relative, but the funeral was nearly over by that time.

I ordered flowers to be delivered to my sister for her birthday. Ordered an arrangement from a picture and description. While I understand at times certain flowers may have to be substituted, the arrangement that delivered was NOTHING like the picture. They charged a great deal of money and sent something that looked cheap. The response from the company was "We're sorry. We'll do better next time." There won't be a next time for me. It's a shame they don't take more pride in what they do. Evidently they're just out to make money and don't care about customer satisfaction.

This order was placed through FTD and delivered on 3/2/17 by a local florist. The bouquet that was delivered did NOT look like the one I paid for. Red carnations, pale roses and lavender flower did not look like the brightly colored bouquet I obviously overpaid for. And to top it all off, the BIRTHDAY bouquet was delivered with a GET WELL SOON balloon. I paid for a Happy Birthday balloon (it is a birthday bouquet) and the kicker...this was delivered to my mother in law, who unfortunately is sick. Yes, that's right. Someone delivered a GET WELL SOON bouquet to a woman with cancer on her birthday. How nice, right?

My daughter's 30 birthday - had flowers delivered to her work (paid over 100.00). Attaching picture of what I thought I had ordered and photo my daughter sent me when she received them. I was so disappointed. Not wanting to spoil her day as she was grateful for anything she would get - I discretely called FTD customer service. They contacted their florist who replied that they sent exactly what was in the picture. They would not replace, but would pick them up and give me a refund. I immediately stated that "I do not want them picked up (it's her birthday), can we send her roses instead?" Thinking, how bad can you screw roses up? Well, as I was talking to the FTD agent my daughter was trying to call in.

On Valentine's day I had flowers delivered to my wife's job which were delivered with some damaged and I contacted customer service the next day and the operator was nice and offered to redeliver the but I explained they were for that occasion so she said they would give me a refund but I have not received the refund she promised even after talking to her twice. So I will not be using them again unless I receive promised refund.

I ordered The FTD Exquisite Standing Spray, BEST quality. It arrived late, wet and with less than 50% of the promised flowers in bloom. My family was saddened and embarrassed. This was ordered for a family member's funeral. The funeral of a child. We can NEVER fix this! They offered us another bouquet of flowers free of charge - of course, they would likely use the flowers that were supposed to be used on our original order!!! Our family will NEVER use this company again.

Terrible service and wrong order. I ordered hydrangea with gerbera daisies, they sent 3 roses with 2 lilies and baby breath! The arrangement was $85. What they sent was worth $20 of that. And the vase was plastic. When I selected the one online it was glass with a gold strip in the middle. Well I have called and was on hold for over 2 hours and spoke to 2 different individuals with major language barrier. I WOULD NEVER ORDER from these people ever again, your best bet, contact a local florist! Save yourself the headache! Either way what they do is hire a local florist but upcharge you. So it's basically cheaper just to order locally.

Delivery was not made or lost on expected delivery date to "Place of business". I spoke to a representative on 02/14/17 who did email me with details of our discussion on phone to re-attempt delivery on 02/15/17 and provide discount on order. A discount on order was provided as expected. However, the delivery was still not received at "place of business" as expected on 02/15/17. I called FTD again and informed of non-delivery. The representative indicated the delivery was made on 02/14/17 after 9 pm to the "place of business". I discussed with representative that the place of business was closed at that time and no one was there to receive a delivery. I asked that order be cancelled for non-delivery. Representative informed a credit would be issued in 3-5 business days. My account has not yet been credited nor has any confirmation been emailed to me. Will not use FTD again.

I ordered flowers to be delivered to my friend for her birthday and they were never delivered. I called and they said they were sorry and that for sure would deliver the next day. They were never even delivered the next day so I had them cancel the order. To me this is unacceptable. Very disappointed. I would never use them again.

If I could give this company a 0 that is exactly what they deserve. I ordered my daughter in law a flower arrangement resembling a slice of cake for her birthday. She called me thanking me for the flowers. I asked her to send me a picture. I was very disappointed with this service and quality. FTD does not take pride in their customer satisfaction. This arrangement looked as if a 3rd grader was in charge. I spent $78.80 for a B.S. Arrangement. I made several CALLS everyday to FTD expressing my concerns. To this date my daughter in law have yet to receive the correct order. When individuals spend their hard earned dollars for service that's what they should receive. No excuse.

I ordered flowers of FTD.com for same day delivery. I placed the order at 9:45AM and received an order confirmation email at 9:57AM for same day delivery (by 5PM). I received an email from FTD at 1PM saying that they could not deliver the order the same day and it would be delivered the next day. I called their customer service line to find out the reason for the delay and they said that the "driver has already left" and can't make the delivery!

When the order of flowers (FTD Valentine's Day Flowers) did not arrive for my daughter, I called on 2/15 and spoke with customer service. The agent apologized and verified that the vendor was in error and should have told me of the problem. He then offered that the flowers would be sent out to arrive on 2/21 but they would also reimburse me the full amount. Well the 21st came and went and no flowers arrived. I just got off of a call again to customer service. The women who I spoke to was no help and offered no acknowledgment of their failure nor apology. I then asked to speak to a supervisor. I had to wait for 8 minutes before someone came on the line. She then offered to send the order but wanted me to pay for it. No help at all. This is my last time dealing with FTD. I used them for many years but will not be going back.

I ordered flowers to be delivered on Valentine's Day to a business and FTD guaranteed delivery by 5 pm. The delivery driver called at 7 pm to deliver after the business was closed on 2-14-17. He said he would deliver the next day. The flowers were not delivered the next day on 2-15-2017. I requested a refund on 2-15 and my order still showed "pending". I have contacted FTD five times by phone and email, still no refund. The flowers were never delivered and their customer service is horrible. DO NOT USE FTD!!

My Husband went through this terrible company to purchase me flowers for Valentine's day. I received the flowers, they looked nice enough. I took a picture and sent it to my husband to tell him thank you for the flowers. When he got home that night he was livid! The flowers that were delivered to me were NOTHING like what he ordered. The bouquet he purchased to be sent to me was beautiful and HUGE and packed with flowers mostly roses and lilies. Comparing the arrangement I got to what he ordered I could then see why he was so upset. I had 3 roses and 2 lilies in my arrangement. (Not even 1/4 the size of what he purchased.)

I ordered the Better Homes and Gardens Sweet Devotion arrangement and upgraded from "good" two levels to "best." Good has nine stems and best has 18. The price of the flowers was $75. I added a balloon and card totaling $89 with delivery. You can see what I got was not what was represented online and the quality is poor. When I called FTD to complain they took the side of the local florist who refused to pick up the arrangement and replace it with the correct order. It was for my sister's 50th birthday. What a disappointment. I will never order from FTD online again.

I ordered flowers for Valentine's Day, from FTD, I notified them by phone, the recipient didn't received the flowers, I asked for a refund, an e-mail for confirmation that I was going to received a refund amount of 28.41. I call repeatedly customer service I haven't received an e-mail or refund, I will never do business with FTD, it's the worst experiences and communication trying to received a refund.

I ordered flowers from a local florist to be delivered too far away for them to deliver. They called me immediately, told me to call FTD and cancel the order and call a florist closer to recipient. Ordered flowers for the person, called FTD to cancel the order. They have terrible language barrier issues, they could not find my order, ask me the same questions over and over. I did get to talk to a manager, who told me they could not find the order, call my bank and cancel the order. Long story short, cannot refund my money, no flowers delivered and they got my money, which since I did it on a bank card, they can only file a grievance to try to get some of the money back. The service is terrible and I recommend not using them. I will not ever use them.

I ordered flowers for my 80-year-old momma and they arrived at the senior center DEAD!!! They then were having new ones delivered on same day and they never arrived. This company sucks!! They should be sued and out of business. I didn't want money back. I wanted my mom and friends to have a happy day. I hope the owner of this company rot in hell!

I placed an order for FTD to deliver flowers on my colleague's birthday. They charged my credit card. I received an email stating that they could not deliver on the date of the birthday, stating they could not. They would not substitute flowers. They were very rude and unhelpful and eventually hung up on me without connecting me to a supervisor.

I ordered flowers to be delivered to my mom who was in the hospital in Mesquite, NV. The website guaranteed the flowers would be delivered the following day. By 3:30 pm that day, the flowers had not been delivered. I called and inquired about it. The man I talked to could barely speak English, so I had to keep asking him, "What did you say?" He told me he would check the status of my order and then left me on hold and never returned. I called back and tried again. Same thing! I called a third time, and they assured me the delivery would be made before the end of the day. THEY NEVER ARRIVED!

I ordered 12 long stem roses for my boyfriend for Valentine's Day. I have 2 roses left-4 days later. Not only that, they charged me $21.99 for a service fee, which was not originally in the price. I spent $50, with a Groupon discount for $15. I will never order from FTD again. Rose Farm is your best bet.

I ordered a gift from FTD.com for Valentine's Day for my wife. She works at a hospital and they were never delivered on that day. The following day I got a notice from UPS that they were told to do a shipper's release which doesn't require a signature for delivery. So the driver just left it at front door... of a hospital!!! Needless to say she never received it... worse experience ever!!

I paid extra for the flowers I purchased to get to my Wife in the morning. The flowers arrived late and not to my Wife but to the office. I told (I believe he may have been the Owner) that the delivery should go to the front of the school where the US flag was??? Maybe they don't know what the US flag looks like?? My wife loved the flowers but they definitively were not a surprise for our anniversary. The cost was $107.90.

I placed an order Jan. 23 for Valentine's delivery, no delivery. I found out the day after, Wed. I called FTD, they left a message with the florist, it will be upgraded & delivered Thursday. Thursday comes, no delivery. It's now Friday & I'm still trying to get them delivered. They're going to NYC, not someplace in the middle of nowhere. The guy this morning said he'll send another note to the florist, I said "Call another florist." I had the same problem about a month ago sending balloons to my nephew, after 4 days I said "Forgot it. Give me my money back," by then the balloons would be half dead. 1-800-Flowers will now be getting my business.

I ordered flowers on 2/13/17 to be delivered on 2/14/17. They were never delivered. I call on 2/15/17 and spoke to a gentleman that apologized for the mistake and stated they had experienced complaints with the vendor they had chosen for the order. He further stated he would cancel that order and place with another vendor in the area and that he would call back to confirm. No call back.

I went online to buy flowers (Faithful Blessings Bouquet) for my friend's mom's funeral. The flowers were wilted and the leaves looked like bugs ate them. I am very disappointed and called when I got home from the funeral home. They said they would have someone call me which never happened. They do not care about their customers! Never again will I purchase flowers or recommend them. I have pictures.

My husband is overseas. He ordered me flowers for Valentine's Day. They were not delivered on 2/14/17. On 2/15 I called customer service and was told by the supervisor that I would be refunded for the cost (100%) and they would still deliver the flowers on 2/15, however they were never delivered. I called customer service on 2/16, in the morning, and again in the evening. Both times I was told the supervisor was not available. I was placed on hold and no one ever answered. I would submit a formal complaint to the BBB, however FTD is not accredited with the BBB. This lack of service is unacceptable. We will never use FTD again.

My mom died and my best friends sent me flowers and a vase. They were in full bloom upon arrival and dead the next morning. It also happened to be the week of Valentines so my husband also sent a dozen roses. I called 3 times and spent 2 hours with customer service in Asia. English wasn't the second language. After verifying my name and address 15 x and explaining the situation to someone that didn't understand or speak English I just hung up. My god who has this much time. Very frustrating I will be calling my friend to get a refund and telling my husband to never use them again. Way to go FTD using customer service outside of the US with people that don't understand English.

I paid $200 to have flowers delivered to my fiancée on V day at her job. Not only did they deliver the flowers at the wrong time, but they also delivered it to the wrong person. I asked that it be delivered after 5pm which I spoke to a rep that said she noted it and it won't arrive until the agreed upon time. But it was delivered 2 hours early, however, they sent me the email delivery confirmation after 5pm to make it look like it was delivered at the right time. So that obviously ruined the surprise since she had to go hunt them down and then when she did find them they were on a shelf at her job just sitting there.

I ordered flowers to be delivered on Valentine's Day. I submitted my order the morning of the 13th, confident that it was enough time to get the delivery squared away. At about 10 pm on Valentine's Day, I asked if the flowers had been received (they had not). The next night (the 15th, two days after the order, one day after what was supposed to be the delivery date) I received a phone call from customer service telling me that they could not deliver the flowers because the vendor just told them they were out of the vase. The vendor just told them, over 24 hours after the flowers were supposed to be delivered, that they couldn't deliver them? Hmmmm. The customer service attendant said they could deliver them the next day with a different vase and give me $10 back (on a $72 order). No matter what I told the customer service person, she would only reply with, "I am sorry, we will deliver them tomorrow and I am refunding $10 on your order".

FTD SUCKS. I order flowers the day before v-days for my girlfriend guaranteed for delivery on 2/14/17 by noon paid over $90.00 dollars. By 5:00 on 2/14 my girl never got her flowers I order so now I'm trying to get my money back and they won't refund my money. I get a email 2/15/17 saying that they are out for delivery my girlfriend was off today so they call her. She told them that I cancelled the order yesterday and that I'm trying to get my money back.

I ordered flowers for Valentine's Day from FTD. The arrangement received was to say the least A PIECE OF **! After calling FTDs customer service line, I spoke with 6 representatives who could barely speak English, held for a total of 3 hours, and was offered the worse compensation EVER! That was on the 14th. I was guaranteed an upgrade and next day re-delivery after explaining how a 10% discount (a total of 4.00) does NOTHING to compensate me. Only to realize they had changed the ENTIRE arrangement without confirming that with me.

Ordered flowers for Valentine's day with chocolates for my wife, it is the evening of the 15th already and nothing has been delivered yet. Very disappointing and awful service, I will never order flowers from this business entity again!

DON'T WASTE YOUR MONEY. Ordered over $100 in flowers, candy, teddy bear and balloons for Valentine's day. The only thing delivered was some wilted flowers that were nothing like the picture and a balloon in Spanish. We don't even speak Spanish! The chocolate and teddy Bear I ordered and paid for did not get delivered. When I called to advised FTD.com they apologized and said they would get the order delivered properly first thing 2/15/17. Even though it was after Valentine's day I agreed. Now almost 3pm on 2/15/17 and nothing at all has been delivered. I called to get a refund and they tried to say it will be delivered tomorrow. Ummm no. You should have had the correct items delivered on the day they were supposed to be delivered. Valentine's day is over!!! Refund my money!!!

If you are looking for utter frustration, and extreme disappointment - FTD is the place. I placed an order for a flower arrangement on 2/10/17 with delivery scheduled for 2/13/17 for my wife of 35 years. In all those years, I have NEVER missed a Valentine's Day - that is until this year. I called FTD Customer Service at 7:30 PM on the day of scheduled delivery to inquire about the order status. The agent could barely speak English - thus it took numerous repetitions to try to understand her, only adding to my frustration. She assured me that the order would be delivered on the following day - the 14th. I asked to speak to her Supervisor to register my complaint about the delivery and the difficulty understanding the agent's English. Only after an additional delay of several minutes attempting to convince her to transfer me did she reluctantly do so.

If you want your Valentine's Day flowers... NOT delivered on Valentine's Day, then this is the flower delivery service for you! Ordered flowers online on 2-10 to be delivered to my sweetheart on the 14th. Never happened. Called Customer No-Service but all I got was a recording. Emailed a cancel request. This morning I received an email saying it was too late to cancel my order that was not delivered yesterday because they are being delivered. It's past 4 pm and still nothing. DO NOT ORDER FLOWERS FROM FTD.COM. $81. Thanks for nothing.

So I ordered my wife some flowers off the FTD.com website and the FTD® Sweethearts® Bouquet that she received had 1/2 as many flowers that the picture on the website displayed. The delivery fee was 21.00 as well. This was my first time using them and probably won't do it again. I would recommend calling local florists, tell them your budget and get what you pay for. Plus a lot of them only charge a 7.00 delivery fee.

My husband had some flowers to be delivered to me at work between 9-5 on Valentine's Day. They called at 5:20 ruining his surprise, saying they were running behind. I said it was okay and they were going to be delivered to my house. They didn't come until 8pm, and the bouquet was 1/4 of the size he ordered!!! It had 16 roses in it 8 big ones and 8 tiny ones and that was it!!! It looked nothing like the $100 order he made! And they forgot the balloon that was supposed to be with it! Called customer service and all they could do was a $20 discount for the next time and a refund on the balloon. Are you kidding me?!?! There will not be a next time!!! WORST PLACE EVER!!! WOULD NOT RECOMMEND!!!!

When I placed the order on February 7th, at 9:20am for a delivery on February 14th Valentine's Day for my wife customer service told me it wouldn't be a problem getting delivery complete by Noon! I spoke to several customer service people yesterday February 14, they told me that the delivery will be delivered no later than 6 pm! At 7 pm still no flower delivery, spoke to customer service. They said "Sorry we can deliver the next day!" I asked to speak to a Supervisor, the woman by the name of Colleen refused to let me speak to her supervisor, she said she was handling the situation!

Don't buy from this company at all. First add 20 dollars to any price they have and receive half the flowers you see in the picture. I laughed when I saw the flowers delivered. I thought it was a mistake but the message I wrote was there. The only way to describe their product is pathetic.

Never order from FTD. I thought maybe I would try them for my 85 year old mother and girlfriend for Valentine's day. Waited all day 'til 6 pm the day of. No deliveries. Called FTD 11 times only to continuously get the runaround and hear how they couldn't connect me to supervisor. The language barrier with the reps is also overwhelming given they hardly speak English. I was also told a supervisor would call me back and that never happen either. Almost $500 wasted and two disappointed recipients who think I didn't care. Sad. FTD used to be a name you could trust. Clearly not anymore. I would never recommend them to anyone. 1 800 Flowers from here on out. Truly disappointed with very poor service and communication.

I was very heartbroken on Valentine's Day. Today my husband of 18 years attempted to make me smile on Valentine's Day. He ordered roses which they promised would be on time by 5... They NEVER SHOWED. I wish that was the worst part... It then became a NIGHTMARE trying to obtain a refund or any explanation why. Call after call... we were bombarded with employees who either didn't speak English or weren't trained properly. At one point I had to beg the employee to speak with a manager... 15 minutes of ring around the rosy just to speak to a manager? I was just outdone...

My Valentine's arrangement did not show up today. They promised delivery by noon and it is almost 8 pm. No delivery. They won't let him speak to a manager and the best they can say is sorry. Don't ever order from FTD! They won't even tell us who was supposed to deliver the package. Awful service.

Of course Valentine's day, my wife never got the roses delivered to her work... Tried to cancel or speak to cust serv but no answer. So now I get screwed for $110... and she'll probably get the roses tomorrow... But now after reading these complaints I'm wondering if she will get cheap tulips or some crap instead... Never using FTD ever... They just lost my business.

I don't recommend using FTD at all. When I place an order and they confirm the order and delivery to a business (open 9-5), I expect it will happen especially considering Valentine's day is an event I'm sure florists prepare for. I don't expect a phone call at almost 4 pm telling me it will not be delivered on Valentine's day but the day after! The time given to fix their mistake is not appreciated.

I would give this company negative stars if it were possible! Placed standard order over a month ago, I received a delivery confirmation to my email yet, the flowers were not delivered. When I called and demanded to speak with a manager, I was on hold for 1 hour. They took my money, did not deliver flowers and did not provide a refund. I will be contacting BBB and every other consumer site. I was ROBBED by this piece of ** scam company. Not one to wish bad luck, but I wouldn't be mad if Karma intervened. The dumbest company ever. I will just go directly to the florist myself and deliver them next time.

I ordered flowers from ftd.com. The flowers I ordered showed 18 red roses for $79.99. Only 12 were delivered. I called FTD and the customer service rep told me based on the order number, the order was only for 12 flowers. I told her that was false advertising. To rectify the problem, she offered to refund me 20% of the price that I paid for the flowers. I agreed to the refund. I received an email saying $12.90 was refunded to me. If I paid $79.99 plus tax which came out to $84.37, how is $12.90 considered 20% of $79.99 much less $84.37? Needless to say, I will never use FTD again.

EDIT: THE FLOWERS ARE ALMOST ALL DEAD, AND NOT AT ALL WHAT WAS DISPLAYED ON THE WEBSITE. I placed an order with FTD 2 weeks before Valentine's Day, as I wanted my wife to have some beautiful flowers as a gift. About five minutes after the initial order, I realized I needed to send the flowers to her work, not to the apartment, as nobody would be home - most importantly, her. So, I immediately changed the address for shipment. I got an email a few minutes later stating that they were processing my request, and that I would get an email upon completion. Well, I never did. I figured, that if I wasn't hearing anything from them, well, maybe it'll work out okay. Nope!

The bouquet that I ordered arrived, with 7 flowers, a far cry from the picture online, when I sent an email to the FTD customer service, 15 min later the florist called the recipient and stated they were going to pick them up. Thinking that they would deliver a corrected arrangement, no, the delivery person that came to pick up the arrangement made the comment "you get what you pay for."

These "flowers" are an embarrassment to ANYONE who receives them, ESPECIALLY on Valentine's Day!!! 2 measly roses and a bunch of carnations that aren't even blooming, inside a mini vase!!! You have the NERVE to charge such an outrageous price for something that looks like a child picked them outside and threw them in a box!!! Imagine the disappointment on not only my wife's face, but mine when I saw the picture of what she received!! We are NOT satisfied and have emailed them for a refund. I will NEVER use FTD again!!!

I called an order a large arrangement for my Mom's funeral (over $200). FTD called my 'local' shop to make sure they had the special flowers and could get them delivered in the morning for the service. The order was placed 10 days in advance. The flowers never showed. I called FTD 3 times and they could not get in contact with the local shop. They never offered to have another shop create/deliver. Only to find out after the fact, the local company was Catherine's Floral who has an F rating on BBB. PLUS they do not deliver where we were having the service. Both FTD and Catherine's had the address yet neither of them bothered to tell us they would not deliver... Thank you for adding more stress to our family on such a stressful day. I will NEVER use FTD again and I will be damn sure all my friends know of your poor service.

FTD Florists has become a pitiful excuse for a company!!! Unfortunately, I neglected to check reviews before placing my order, largely because of the long-standing good reputation I THOUGHT this brand still had. Because I was unable to travel to the memorial service of a relative, I ordered a "Soldier's Salute" standing spray on the morning before the service, to ensure I was represented at the service. Then, I called on FTD on the day of the service to confirm the spray I ordered had been delivered. After the FTD rep "checked with the florist" (the name of which FTD refused to divulge), I was told the spray was out for delivery and would arrive by 2P, even though I had insisted it be delivered by 1P when I placed the order. At the end of the memorial service, I received a text message from someone at the service, who informed me that my Soldier's Salute spray was NOT among those at the service. I absolutely was LIVID.

Worst customer service ever. I order flowers for parents to be delivered on Valentine's Day instead they sent it a week earlier and all they had to say was "sorry"! And they wouldn't do anything else about it!

I ordered flowers for my niece in the hospital that were supposed to be delivered the next day. Her husband contacted me that day when she got out of surgery to let me know her status. When I casually asked if she got the flowers, he told me she hadn't. I called FTD who first said that the local florist had not fulfilled the order but promised they would deliver an upgraded arrangement the next morning. Then I got another message from them, called back and that person said that the order was never placed by FTD but again they would deliver them in the morning. Then I get an email saying that the arrangement I ordered was unavailable and I would have to reorder them.

I ordered flowers for my mom's birthday. They were scheduled to be delivered the same day. The delivery charge and service fee alone were $28. I ordered at 12 noon and received a delivery confirmation at 5:37 pm, stating the flowers had been ordered. My mom NEVER received them. I called FTD that evening, the next day, and the day after. They kept saying they were trying to get in contact with the local florist and were unable to make contact with them. Finally on the third day, I told them this was ridiculous and they issued a refund. No apology or anything. No I will be mailing my mom a "late" birthday gift. Take my advice and refrain from using FTD.

Ordered flowers and a teddy bear for my grandmother's 93rd birthday. Received an email saying my credit card would be charged 99.41... 135.05 was charged. They do not tell you it's in US DOLLARS. They simply say the total amount is 99.41 and the email is from ftd.ca not USA. Second she got flowers, no teddy bear until I called. Nowhere did they again tell me it was in US funds. Total and complete ripoff. They were 54.00 at the flower shop... NEVER AGAIN WILL I DEAL WITH THEM. Their customer service even assured me it was 99.41 that was charged not 135.05. After calling the cc company called them back and got a whole new answer that this is their practice... Wow talk about fraud.

So disappointed with FTD. The arrangement looked nothing like the picture. I will never order flowers from FTD again. Not worth the $66.87 I paid. FTD said they would deliver another arrangement but could possibly look the same. Very embarrassing.

I ordered a birthday bouquet as a surprise for my girlfriend and asked for it to be deliver to her work place. Whoever FTD.ca deals with decided to call my girlfriend 20 min later to advise her they will be delivering flowers after 3pm which ruined the surprise. After hearing this from my girlfriend I immediately called FTD.ca customers service to complain and cancel my order. After hearing sorry over a dozen, speaking to 3 people and being on hold for 1 1/2 hrs they said I could not cancel my order as it was out for delivery. Initial call to FTD.ca: 12:00pm. Call into customer service: 1:58pm.

Today is my wife's birthday. At 8 a.m. I finished my online order of flowers to send to her at work. At 10 am, I received a text from her thanking me. And the flowers were exactly as described on their website. Very satisfied. I'll definitely use them again in the future.

I wish I could give a zero star rating because this company doesn't deserve a single star. I'm going to make this short and sweet. I ordered flowers for my girlfriend's birthday a day in advance. I got a call around 6 pm the day of the scheduled delivery and was told the florist did not have the flowers, and FTD wasn't notified quickly enough to find another florist, and they would have to be delivered the next day. The next day comes... same story, except this time I called them around 5 pm. They told me once again they could not get the flowers. Just read other reviews. This is a horrible company.

I never had an account with FTD. Never signed up for email advertising. Simply ordered flowers one time. For the last several months have been hounded with DAILY advertising emails from them. Unsubscribe does not work - have unsubscribed online at least 10 times over several months and by phone 3 times. Customer service is rude and of no help. They say they will remove your email address - but do NOT. I will never use them again for anything. They need to be the subject of a class action lawsuit for harassment.

I chose a pretty floral arrangement for my stepchildren's great grandmother who is in intensive care in the hospital. The arrangement was nice and the cost was $49.99. I went through and filled out all of the required information and got to the final page, put in my payment information and it said payment total $49.99. I hit confirm and it said, "congratulations your order is confirmed". Total $72.97. That is FRAUD... $22.98 for Shipping/Service fees. Complete and utter fraud. I mean what in the world is the purpose of this service!? I could have just called the local florist and had them deliver the same flowers for way less. So I called them and they said you need to be a Gold Member to get the $49.99 price? Ok well great, why did you deceive your customer and pretend to give them the price just to increase it after you think you have checked out and paid one price and it is completely another price... unbelievable.

On 11/26/14 I placed an order with FTD for a Christmas centerpiece to be delivered 12/23/16 for a dinner party that I was having. On 12/22/16 I received an e-mail stating that my flowers were on their way! On 12/23/16 - no flowers! I called FTD and was told that the flowers would be delivered on 12/27/16. I explained that the delivery would be too late and wished to cancel my order at that point. I went out to my local FTD shop and purchased a centerpiece for over $64.00. So, lo and behold, on 12/24/26 what shows up - my original flower order! I guess I should add that my delivery was made by FedEx. I see by the reviews that they are guilty of poor or non-delivery by several other customers. But I digress.

I decided to sign up for FTD during the holiday season because my Hilton HHonors account was giving me a deal for earning 3000 points per purchase and I had 3 birthdays in the family within 1 month period but in a different state between December-January and an anniversary. Without knowing much about the company and their business model, I signed up for FTD's gold membership and requested a delivery for 24th December for my aunt's Christmas birthday, which was also extra $10 in shipping fees. So in one day, I placed four orders. Guess what, 2/4 should have been delivered but the 1st one arrived one day later than the birthday, even though it was before the Christmas holidays. And it is now 27th and the extra shipping fee 24th delivery still hasn't arrived! Since I did not get any emails, I called them today to ask what is going on.

The website is a mess and will never ask for the recipient's address if using PayPal. After the order is placed the delivery will be delayed. After you pick another piece (Because the florist did not have what you picked) the order will still not be delivered. Three days later and still nothing delivered!! Ordering flowers is usually the simplest of things to do. Not with FTD!! STAY AWAY FROM THIS COMPANY!! I will give an update on my refund if I get one.

Very embarrassed that arrangements were so shabby. After contacting the sending florists, I discovered FTD kept almost HALF of what I paid. The florist received half to fill the order And make delivery! Do not use the FTD website- call the florists directly and get your money's worth! Spread the word!

I am beyond fuming and I refuse to give them any additional chances. I ordered flowers on the 18th to be delivered today for my friend's birthday. They didn't get delivered, nor did I hear from FTD. I had this issue last month and three months prior when they didn't even care they missed delivering flowers to not one, but two different funerals. I get so tired of the same canned speeches and still not getting any results. They told me on one of the funerals that they could deliver it the next day. Ummm... it's a funeral, they aren't going to keep the body and bury her again. I have one more order that I placed in hopes they would get today done properly and I am going to see if I can cancel it and find another florist. I can't stand the lies from customer service, the let downs on important occasions and having to tell my friends it isn't me letting them down, it's FTD.

I just went to order flowers for a friend's funeral through the Funeral Home's obituary page. Nothing on it stated that it was in US dollars or mentioned the US at all. I thought I was ordering through a Canadian site in Canadian dollars. When I went to purchase, my total for a $79.99 arrangement was $118.00. This included a $19.99 fee that's not mentioned anywhere. I'm in Edmonton and the funeral is outside Ottawa so I figure... $118.00 expensive but ok. When I go to check my bank account, $164.00 was taken from my account! Nothing stated anywhere that it was to be in US funds, nothing mentioning exchange rate. I call the 1-855 number and the guy from "customer service" states that it says on the website that it is a US company and that the transaction is in US funds.

I had received a $25 gift certificate for FTD. I figured that would pay for about half a nice bunch of flowers to have delivered to the house while I was at work for my wife. Then I see the delivery fees and service fees and they're as much as the coupon (not even next day delivery). Then I see on their website they have the Gold Membership subscription and I figure my gift certificate could cover that and I would have a year to have flowers delivered to other people as a nice surprise.

Beware when you are purchasing FTD flowers for two reasons. The company can add on a $20+ service charge for online orders without letting you know they are doing that until you've reached the end of the online transaction. Further, the overseas customer service is difficult to understand (English as a second language), provide only scripted responses, and will place you on hold indefinitely when you've asked to speak to one of their supervisors for resolution. Shame on FTD as a long-standing company for reaching this low level of customer service.

FTD through FedEx. Delivered in one day, to my doorstep in Central Washington, when it was 12 degrees, flowers froze inside. Ugly bunch, I had to cut and arrange myself, 5 roses, 9 carnations, 1 sprig of holly, 1 of evergreen, and a pine cone on a wire. Looked online for pictures, one that was similar with same vase had lots of greenery fill. Gift card omitted, packet of preservative omitted. I had to search to find out who had sent this, they were very disappointed. Don't order if it is FedEx, call the local florist, they won't deliver in the freezing cold and they will have arranged it. I will never recommend FTD to anyone. I emailed about problem, 6 days later no response, only two advertisements to buy more! Finally found out who sent them, they will call to complain, and I will today also.

I just want to express my wholehearted disappointment with FTD, your supposed commitment of trust, and your poor excuse for a customer service department. Ordered an arrangement online on Wednesday December 14th for delivery to the Funeral Home on Friday December 17th for my dear brother-in-law's wake. The flowers never arrived and when I attempted to inquire as to what happened on Saturday morning just prior to the funeral and burial, I was treated to 25 minutes of horrible Muzak before someone finally picked up the phone.

Beware when paying with PayPal on ftd.com. The recipient and sender addresses got combined by using my PayPal address even when I didn't enter it myself. I never got an email (not in spam either). My mom never got her flowers in the hospital. Very bummed. I entered the address correctly.

Well my product was switched, and it was not even in the right basket I wanted. It was more money than I ordered, the fruit was all laying down instead of nicely arranged, and it was not worth $70 for it. Even though they threw in 4 pieces of candy, I could not get a hold of customer service, and when I sent them a email it was not even responded to. But when I sent a letter to the president I did not have to say anything, she automatically gave me my money back. But I did not get the product that I wanted, she said they have the right to switch things at the last minute. That is fine but give the customer an option of what they want to do, either get it or not, because I did not want that one. When purchasing things online you have to be very careful. Make a copy of everything - names and the amounts, and times so you have a record of it for yourself in case something goes wrong. Like this case did. I won because I did.

I placed a flower order online with FTD to be delivered the next day. The flowers were not delivered. I called customer service and was told the florist was closed and they would be delivered the next day. They were not delivered. I cancelled the order and won't use FTD again.

Sadly, FTD did not deliver the flowers I sent for my sisters 50th birthday. I ordered on November 18th, to be delivered on November 23rd, and by 27th the flowers never arrived. Now, I called the customer service and the poor workers keep saying "I'm sorry ma'am", but they are not sorry because its not their issue. I am sorry because I missed an important day to send a colorful arrangement to say I am thinking of you. Now, after two calls I still don't have refund from FTD, and they keep saying "we're trying to contact the flower shop". Its like an insult, because I trusted them to send flowers and cant even get a quick, respectful money that belongs to me. VERY disappointed with FTD. I have used them before and this left bad taste in my mind. Wish me luck trying to get a refund soon.

I ordered flowers 1 week before our anniversary to be sent to my wife's place of work. Needless to say, our anniversary day went by with no delivery. I called FTD.com customer service to find out what happened and received the typical response of "We don't know but we'll find out" and "Will call you back." Well, two hours later, at nearly 6pm, I receive an email confirmation of delivery. I asked my wife, since the surprise was gone by now, to call her work and find out if the delivery was actually made. You can guess what the answer was, NO.

While the arrangement arrived on time - via FedEx the flowers inside were crushed, mashed and all over the inside of the box. I have reached out twice via email for help and once via live chat. Bottom line is they have my money so could care less about the quality of the product delivered.

My review is based on specific experiences in the past year+ in contrast to the previous 2-decades. Flowers that arrived were woefully smaller and different than what was pictured in the order image (This happened more than once but repeatedly for the past 3 years). Refused to deliver flowers to Falmouth MA funeral home on two separate occasions (Dec. 2015 and July 2016) in spite of my having an FTD "GOLD MEMBERSHIP" for which I paid a premium.

I really wished I would have read the reviews about FTD Florists before I wasted my money! I had an arrangement sent to my mother for her birthday what I paid for and what she received were two different things the picture of what I thought I was sending was beautiful & colorful. My mother's arrangement had very little color and very few flowers! They should be ashamed of themselves falsely leading people to believe they are purchasing what is shown. Oh they state on their site that they might have to substitute some flowers but geez my arrangement looked like every flower plus the basket was a substitute!!

Ordered flowers from Canada to be delivered in Canada. Did the largest upgrade. Printed the invoice. Credit card was charged in US$. Customer service all but conceded that they paid the Canadian Florist in Canadian funds! No reason for an exchange rate and will NEVER use FTD again! If they paid the florist in US$ would be reasonable. They made about 20% profit just on exchange. Lesson - look up a florist in the area, read their reviews and use their website directly!

I ordered from FTD and was completely embarrassed when my recipient received the flowers for her birthday. Ftd was not even interested in seeing pictures of what the local florist had sent out. I could have bought a much less expensive arrangement that looked much more attractive at the grocery store.

Worst flowers ever!! I ordered flowers for my mother's 84th birthday. Waited all day for them to be delivered. Called customer service twice. First time at 3:30 - was told they could not reach the florist but there was a note that they had been delivered. Wrong. Waited another hour. Called back again. The florist could not be reach and was told they had until 7 pm to deliver. Flowers showed up at 5 pm... worst flowers ever. Top photo is what I got. Bottom is what I ordered for $49.99 plus $17 service charge. Don't use them. Call a local flower shop.

I ordered flowers online to be delivered to someone grieving the loss of a loved one. I chose the "Peaceful Passage" arrangement. The "Simple and Sweet" arrangement was $99.99. However, I upgraded to "Bountiful Blooms" for $139.99. Unfortunately, the arrangement that was delivered looks nothing like the flowers I paid for. This is really not good business practice. I will never send flowers through FTD again. What a disappointment!

My husband was sending me roses for my 60th birthday, which I was happy about, and he really wanted to do something nice. He usually gets me grocery store flowers, but this time, he wanted to do something SPECIAL and have flowers SENT to me. But, what came in the FTD box DIDN'T make me happy. First, the flowers were very poor quality, and were very wilted. He ordered the multicolored roses bouquet with a vase. The pink roses were brown, the other roses were small, with very crooked stems and had disease on all the stems, and all the buds and leaves were wilted or dead, as well as the thorns still being ON the rose stems.

I ordered flowers from FTD for my mother's birthday the day before. The flowers didn't come until 4, which is fine but when the came they were nothing like the picture and the note was poorly written. When the flowers were delivered the wrong name was written on the card!! When I called to complain about the flowers that looked nothing like the picture and note that was horrible I was told that I was wrong and then after further conversation told all they could do was send another arrangement and we could keep the bad one. Then they came to the house the man was very rude took the flowers and 4 days later and still have not received new flowers! When paying 70+ for an arrangement I expect it to be a little like the one advertised!!! Will never order through them again!!

I am beyond disappointed!! My girlfriend was leaving for school today to another state so I wanted to have flowers delivered to her job to wish her luck. They said it would be delivered by the time I needed... it never was. Called again. They upgraded the flowers and were going to send them to her house... they never arrived. She left without getting them. They never called or emailed to like they said they would to let me know the status. Never again.

I ordered flowers and a balloon for a birthday dinner. They were delivered on the wrong day and were very poor quality. The balloon went flat on the first day, and the flowers were pitiful. It was such low quality that the restaurant (where the flowers were delivered) told me that FTD should give me a full refund. I won't use FTD again.

FTD didn't mention when confirming my flower order online that there is $18 for delivery on top of the $40 of flowers. I only found out when I received a text message from my credit card provider with the amount withdrew to be $58! I was surprised so then I checked my email confirmation from them, it was mentioned there. I immediately cancelled my order because this is absolute theft when they didn't mention the correct amount that they will end up withdrawing.

I ordered flowers based on what was displayed on their website and that is not what arrived. They should be ashamed of themselves charging those kind of prices for little to nothing in return! I will never use their services again.

There's absolutely no reason to use this "service." The flowers look nowhere near what those displayed do, and the customer service is terrible. I called to change a mistaken order minutes after placing it and they were unable to contact their local florist? I called back 2 more times to check in and got the exact same runaround "We cannot reach our local florist, but will send them a message, and follow up with you." There was never a follow-up. They also refused to provide the information for their local florist, so I can safely guess either they never called, or that the local florist is some fly-by-night shady business and they wanted to hide that. Every florist I call answers or returns calls promptly so why can't they reach them when they try 3 times but can reach them immediately to place an order? The website looks so professional, but they are far from it.

I placed an order for flowers on October 3, 2016. My daughter was supposed to receive them on her birthday October 4, 2016. I called her to see if she received them and she had not. I called and spoke to Nakiya (FTD staff) on October 4th - she placed me on hold and came back on the line stating the local florist was closed for the day. Over the course of that day and the next few days - I spoke with Sherita, Rowell, and Brianna (FTD supervisor staff). In each case I was made promises that were not fulfilled.

I submit "unsubscribe" so many times already and I called customer service center for unsubscribe Email but they are still keep sending me promotion email everyday except weekend. I almost hate this company. I really don't want to use their service any more. Just send flower, not email everyday!!!

Do not use this business. I have been ill and my daughter has been wonderful in caring for me. I wanted to surprise her on her birthday by sending her flowers, balloons and a stuffed animal to her job to say thank you. FTD ruined it. I paid $85.00 and the flowers were not delivered until right before she was leaving work. Do not use this company!!

Ok... so I have literally never posted anything online review before this, but I am really angry. I have used ftd several times in the past couple of years, and most experiences were satisfactory, but the company has gone down hill. I ordered flowers this past week for a friend of mine whose husband died unexpectedly from a heart attack. The bouquet was blue hydrangeas (the flowers she had at her wedding) and white roses. It wasn't cheap. It was $128 and change. The bouquet she got had no hydrangeas. It had white lilies, some cheap yellow filler flowers, and some other pink cheaper flowers. How did I go from white roses and blue hydrangeas to pink and yellow bs??? It wasn't even the vase they advertised. Also, it showed up a day late.

My husband wanted to have flowers, chocolates, and bear delivered to my office on my birthday. He ordered on line specifically so that he could verify that the flowers would be delivered on my birthday. He specifically choose the second choice of flowers so they could be delivered. I called to find out why and was told that they were NOT sent to my office until 6:24 p.m., by the way we close like other business in the area at 5:00 p.m. No call to check time. I requested that the flowers be delivered to my home since I would not be at work the next day and was told that was fine and that they would upgrade the flowers. Next day by 2:00 no flowers, I called to find out that they were refusing to deliver to my house. No call from FTD. No follow up whatsoever if I had not called. Also it is interesting that my husband account was debited the amount in 1 day but takes 5 to refund. I would highly NOT SUGGEST to ever use this company!!!

I ordered a $70 total bouquet online, which was supposed to be the "upgraded" BEST bouquet. What was delivered was equivalent to a $9.99 grocery store bouquet of flowers. I was so embarrassed when my friend sent the photo that I contacted FTD. They offered to "swap out" the flowers. I declined, as it was a surprise gift for a friend and a swap out is less than acceptable. They then issued a $20 credit after sitting on hold while the customer care representative called the florist and proceeded to tell me I only paid $40 for flowers so I got what I paid for. Again, I told her that I ordered the largest bouquet and asked if I was able to send a photo of the bouquet that was delivered so that she could see for herself. She declined and said all she could give is $20. I would have expected a much larger credit for the embarrassment of the situation.

Ever since her 1st birthday, I have given my daughter roses on her day. First time she didn't receive them was on her 22nd birthday, thanks to FTD. Ordered them a day in advance and asked for morning delivery. I received no emails confirming delivery throughout the day, so I constantly checked their website and was told the order was "in process." When I called my daughter at 7:30 PM, she had still received nothing. Called FTD, and was told the florist who was supposed to deliver it was probably closed, and would it be OK to deliver them the next day. At $62.81 for 6 roses, the answer is no, it wasn't OK. It took me a generation building a memory, and it took FTD only one time to destroy it. Thanks for nothing.

My wife received horrible news that something was wrong with her heart. She is having a hard time and I was trying to cheer her up as she likes flowers. I can't get it right now due to a recent back surgery less than a week ago and I wanted her to know how much I loved her. Worst customer service. They don't deliver as promised. They never called me to tell me my wife would not receive her flowers. Kept giving me excuses say long no local florist would accept order. Of course FTD didn't call me to tell me they were not making delivery. I had to call them and all the customer service manager kept saying was he was sorry. You think I would have learned since this the second time? This has happened a year ago. The unhelpful manager just said they take 1000's of orders a day and they just made a mistake on my order again.

I ordered my flowers on 9/16/16 for 9/17/16 to be delivered to my mother on her 57th birthday, since I couldn't spend THAT day with her. When I saw her the next day I asked how she liked the flowers and she told me she never got them. When I called their 24/7 customer service line that night, I was on hold for about an hour before I became tired of listening to their hold music- assuming the 24/7 was a typo or recently changed. I then called this morning 9/18/16 and got in touch with someone almost immediately. The man barely spoke English and informed me that they could not find a FTD certified florist near that location. Which is all fine and dandy, BUT WHY DIDN'T ANYONE CALL ME?! He gave me a half sympathetic apology and asked if I'd like to place another order... Why would I place another order through a company who over promises and under delivers? No, I asked for a full refund.

I order flowers, a stuffed bear and a card from ftd.com, for my 18th wedding anniversary and these bums did not deliver on the day they said, so I called and talked to some rude ** that informed me they could not fill the order! They never called, texted, or emailed me to let me know this! Rude Bastards!

Ordered flowers to be sent in time for a viewing 2 hrs. prior to a funeral. Flowers arrived in a broken vase a half hour before the funeral so not in time for the viewing as it was promised. I had specifically asked if it would be delivered in time for the viewing and was told it would be there in time. The top edge of the vase had chunks (large pieces) missing from it.

I ordered a sympathy flower arrangement to arrive the next day. This was for a family gathering between 12 pm and 6 pm. Called customer service between 12 pm and 4 pm (that day) four times looking for status. Each time they would put me on hold for 30 seconds to reach the local florist. Each time I was told they are not answering and they will send them an email. Something was definitely not right so went online and saw all these frustrated customers. Called immediately (5 pm now) and requested a cancellation and refund.

I wish I saw this review site for FTD before placing my order. I used a Groupon to place my order and also found out that they offered a promotion that day for free shipping on a specified set of flowers. I placed my order only to find out that I had been charged for shipping and the flowers that got to the recipient were different from the ones that were advertised. When I called to complain about it, Joe the manager offered to give me a $20 coupon to reorder from FTD in the future (what a slap in the face)! Would not order nor recommend FTD to anyone.

I ordered a large bouquet and upgraded it to "full and lush," with a teddy bear, for someone in the hospital. The bouquet was supposed to include lavender stock, Matsumoto asters, iris and daisy poms, and a lantern style vase with a clear glass cylinder. But the bouquet received was nothing like the photo of the one I chose, and there was no lantern style vase - it was a total embarrassment. I contacted customer service and basically got the runaround. No discount, no apology, no refund; just a lingering feeling that I was robbed and there was nothing I could do about it. How can this company get away with such blatant disregard for their customers?

I paid $18 for shipping fee (yes this is what they charge you!!) and they ended up shipping my flowers UPS! My aunt did not receive them until 6pm that night. What a horrible way to do business. Had I known I was using UPS I would have shipped them myself and saved me the $$ and my aunt would have had the flowers that day to enjoy for her birthday. Go with another flower company instead and save your $$.

First and last experience ordering from them. Flowers did not arrive even though all information and spellings were correct. Flowers did not show up at hospital and I am very embarrassed. I ordered in plenty of time for these to have been delivered if the local florist had cared and the order had been placed by FTD.com. Dealing with customer service offshore was a nightmare.

How embarrassing to order a sympathy bouquet for a dear friend of mine, and the order I placed didn't even come close! Who sends sunflowers and daisies as a bouquet for a funeral?? When I called to speak about my disappoint the CS AGENT first tells me she will give me 20% discount which only $5.16, and proceeded to tell me it's up to the florist discretion as to how the arrangement will be put together! THEN WHY HAVE PHOTOS ONLINE FOR Flowers that will not be sent??

Had the worst flower delivery - or should I say, "non-delivery", experience ever! FTD were supposed to deliver the flowers to my relative in Toronto, Ontario on Friday. Not only the flowers were not delivered, no one even bothered to let me know. After several unsuccessful attempts to reach FTD customer service by e-mail, I finally called them on Sunday (the flowers were still not delivered!). A disinterested, sleepy customer service rep told me that they will deliver the flowers on Monday. Guess what: never happened! FTD took my money and never provided services. They simply ignored me. I will never use them again!

When my father in law passed away, I purchased flowers from FTD for next day delivery to my mother in law. The next day, FTD called me - after it was too late to have the flowers delivered that day - to tell me they didn't have the bouquet in stock and asked if they could order a replacement to go out the next day. I said OK, but please remove the next-day charge. They proceeded to order flowers that were 15 dollars MORE expensive than the ones I had ordered. THEN, the next day FTD called me - AGAIN AFTER IT WAS TOO LATE - and told me they couldn't deliver the flowers, and offered to deliver them 3 days later - 5 DAYS AFTER THEY WERE SUPPOSED TO ARRIVE. This is the worst customer service experience I have ever had, and my mother-in-law still doesn't have her arrangement.

I ordered an arrangement for a funeral using Ftd.com. The arrangement was described as "full" and "lush" containing lavender roses, lavender stock, and pink stock. I was very embarrassed when the arrangement sent was extremely small, contained dark pink roses and no stock at all. I submitted an email complaint but Ftd.com did not respond. I followed up with a phone call requesting a full refund. The agent's English was very difficult to understand, but she told me the best she could give me was a 20% refund. I will never trust FTD.com again.

I am a local florist and I want to tell you what really happens when you place an order for delivery of fresh flowers with FTD. This does not include flowers that are shipped in a box (that's a different matter completely). I'm talking about the floral choices you make on their website for flowers designed by a real florist. First of all, you need to know FTD is NOT a flower shop. FTD is an order-taker with a gigantic Internet presence. They pay a lot of money to Google and other search engines to be in your line of sight.

Purchased a bouquet for $59.99 with a 20% off coupon, and ended up being charged $80.00!!! Extra charges on top of extra charges not disclosed at point of purchase. Continued BAD customer service with a snarky, wise ass and condescending attitude that never resulted in a refund, apology or any action whatsoever. Will NEVER purchase again. Also BEWARE - FTD and ProFlowers are the SAME company and share the same practices.

Ordered well in advance. Order received on correct date but horrified to open the box to a few menial flowers that would NEVER bloom into the bouquet ordered. Seeing it brought me to tears!!! I send a complaint and received an email saying that they were looking into it but I really hope that a company that has been around for so long would value customers and quality. It should be illegal to bait and switch. Oh yeah, it is. Look at the website for the Belle of the Ball. I paid for the upgrade as well. This pales in comparison. I got screwed!

I orders a tree with pink buds for a coworker that passed away. My team collected cash and decided a plant or tree would possibly last longer. However, at the viewing I noticed that a pink flower arrangement was delivered in error. I immediately emailed and call to report the discrepancy. I was inform the florist would correct they did not. I will not use FTD again. The 17.99 service fee does not assure good service.

Ordered flowers for my mother in laws birthday on Monday night. They were to be delivered sometime on Tuesday!! At 1:00 Tuesday afternoon I got an email saying they were sorry to say that they couldn't fulfill my order!! I called customer service and after sitting on the phone for 20 minutes - I was told that they couldn't find someone to deliver to that address!! But please accept a $15.00 gift certificate to use on your next purchase!! Terrible, terrible service!! Why would they wait till 1:00 the next day to tell me!! And then to insult me by offering $15.00??? Never again will we use FTD.

I was ordering flowers for my mom, who had just had a stroke. I went through the whole webpage selection process, filled in all the fields, and then at the very end this service fee of $17.99 shows up. While I am certain that part of that is a delivery fee (or perhaps I shouldn't assume), that is pretty outrageous. Then, of course, they offer you a great deal... $19.99 to become a member of their club for a year, with free service fees for the subscription period. Now I am feeling completely manipulated. I called their customer service number, told them why I am not ordering flowers from them, and found a local flower shop near my mom to order the flowers from. And guess what, I saved $10 doing it that way. Good-bye FTD.

I paid $77 for my order which showed up absolutely different than the offer on FTD website. The flowers, the vase - nothing matched my order. My complaint was not answered as well.

I was using my United Airlines Rewards points and chose two plants from their list. After putting in all my info and seeing that 25,000 points would be deducted from my United account... I clicked confirm and then got a message that FTD was charging my credit card. I immediately clicked on the button that said "you may cancel within 24 hours." I received written confirmation from FTD that my order was cancelled. I wrote a complaint to United and received an apology from them in writing. A few days later one of the plants arrived and I spent hours on the phone with FTD and United trying to straighten out the problem.

I placed an order for flowers with ftd.com on 7/7/2016 for my grandmother's 90th birthday. On 7/11/2016, the day of the scheduled delivery, I received a phone message from ftd.com asking me to call them regarding my order. Upon calling them back, a representative explained to me that the florist had contacted them and was confused that the zip code on the order did not match the address. The representative explained that, because of the confusion, the florist did not deliver the flowers. I checked my order receipt email and indeed the city part of the receipt's address, which was shown as Calumet City, IL, did not match the zip code 60643 which is actually Chicago, IL.

The prices that are advertised on the website are a complete scam. Between handling fees of $4.99, a sales fee of $9.35 and a service fee of $12.99 this is no bargain. When I inquired about the extra charges I got a very short explanation of "Due to the nature of the flowers some additional fees are added to the order to ensure quality is preserved and the order is delivered".

I ordered same day delivery for flowers for my sister and was charged a same day fee of 22.98.The sent me an email saying that the florist they contacted could not fill the order yesterday but would do it today. My sister never called me so I contacted FTD again. They said that the florist could not fill the order and wanted to send it to another florist. I said OK but I'm expecting a full refund of the service fee. I will never buy from FTD again. I should have gone to Wal-mart. If they hired people who could speak English this might have gone better.

Recipient's family member was waiting to receive a call about delivery of the flower delivery, never got one. They checked outside and found the flowers dumped over on the ground. Sent me the pictures of how it arrived and not only that but the flower arrangement was not even what I selected on my order. I paid $80+ for what looked like flowers in a plain clear vase I could have bought from Publix and dumped there myself for $25. I ordered "full and lush" CCC FTD Purple Pop Bouquet to be delivered in a purple vase. I am very upset and feel I've been scammed. Never will I use this company again.

I ordered flowers for one of my best friends and had instructions to deliver by 2 pm. I paid almost 20$ for the delivery. To make sure they delivered on time, I called that morning at 9 am and talked to them and told them about the time because of her work schedule. They assured me it will be there. At 2:30 I called and they told me it won't make it until 4:30... 5pm. I can't believe how unprofessional they are. I read horrible reviews but gave them a chance and never again!!! BE AWARE of this unprofessional company!

I received blue roses from my fiancé for my birthday at my office on Wednesday, but I had to go out to the Appalachian Trail to pull him off because of an infection; so I left the flowers in the office over the weekend. I filled the vase up with water. I came back into the office on Monday, expecting to find drooping roses, but instead I found a dozen full bloom roses with new growth on the stems. There wasn't even a slight bend in the stem. I am so pleased with the roses except I cannot dry them now because I want to see if they will grow from the clippings since I have never seen any cut roses grow new shoots before this.

First experience: I was sent a 20% off of $50+ order code via email. Before the checkout, I entered the code and it showed up as 20% off but wasn't deducted from my total. I figured it would deduct the savings after I checked out. I was wrong. I contacted FTD and explained what happened. They said they would mail me a gift certificate. They sent me a coupon for 20% off of a $50+ order after paying full price and no discount.

I ordered lavender roses for my 32nd anniversary. However when my wife got the delivery she received something other than what I ordered from FTD.com. She received a mixture of other less expensive flowers. When customer service was contacted they said they will pick up the flowers delivered and exchanged them with the ones I ordered. However they never came to pick them up and repeated calls to them were just empty excuses about why they haven't deliver them to me. This is a very unscrupulous company and they are on the internet trolling for their next unsuspecting victims.

My wife ordered a bouquet of flowers for her friend's mom's funeral. Since it was out of town, she couldn't use local florists like normal, so she decided to try FTD for the 1st time. Website was nice, she picked a pretty one, it was a little expensive with the extra fees, but okay. 2 days later, we attend the funeral and no flowers... We got online and filled out the complaint form that promised a response in 48 hours. Several days later, no response so she called the customer service #. They verified that the local florist did not make the delivery and told her she would receive a full refund. Of course that doesn't pay for the embarrassment of not sending flowers to your close friend when her mom dies!

I recently ordered flowers through the FTD website and it was by far the worst online purchase experience I have ever had the displeasure of experiencing. It started with an email from FTD stating they had a promotion in which they offered $20.00 off your next order. I did not realize it at the time but I was about to become a victim of a classic "bait and switch" scheme because unbeknownst to me, they tacked on a $29.00 service fee to the order. This was a surprise because I signed up for an FTD account so that they would waive the fee. The fee only applies to those who do not have a FTD account. I ordered flowers under the impression that I have an FTD account.

WARNING to anyone about using FTD Flowers... Awful company with horrific customer service and false advertising. The arrangements that are delivered are a cheap, garbage representation of what is pictured on their website. A picture with roses and trumpet lilies arrived with carnations and weeds. Their delivery promises are lies and when confronted about it, their offer of compensation is ridiculous. I ordered flowers for a good friend's funeral and not only were they not delivered when promised, they were delivered to the wrong address. Then, when the flowers did come the greeting card I paid for was not included, and the flowers looked terrible. Certainly not an 80.00 bouquet that was supposed to have roses and hydrangea, instead it came with with carnations and dirt cheap Peruvian Lilies. Shame on you FTD for taking a heartbreaking occasion and making it much worse!!!

I ordered flowers for Sunday delivery. FTD didn't deliver on Sunday and never notified me of a delay/problem. Responded only after I inquired about order status. I called CS. The first rep said they couldn't find a local florist. Nice! She didn't even apologize. I asked what they were going to do to fix the situation and she offered 10% off and delivery on Monday. I laughed and asked for a manager. The manager did apologize but said she couldn't offer more than 10% off. I asked to speak with a higher manager and she transferred me to a "Refund Manager." He offered me 50% off. I suggested he would give me a full refund and deliver the flowers but he refused. I told them to refund and cancel the order. The worst part about this experience is that they didn't even bother to notify me about delay/problem until after I sent an inquiry. They simply didn't care. Would never use this company again and wouldn't recommend to anyone.

I ordered flowers online today and recognized the FTD name. I looked up coupon codes in order to get a discount and unfortunately at the time of check out, I could not use the code, the flower choice was already discounted. I accepted the disappointment and went to complete the order when I noticed it was higher priced than I expected. They not only charged $17 as a service fee, but they also changed the price of the flowers. The flowers were suddenly $4 more than they were initially. It was odd so I signed out and resigned back in, and the flowers remained at the appropriate discounted price, so I accepted the $17 service fee that they did not explain and I went to check out. They only gave you options for a gift card, not a coupon at all this time. So strange.

I placed an order for FlowerSale to be sent to my wife's office. It was almost 4 pm before the flower finally arrived and I had to call twice just. The flowers were not what I ordered. So must for a day of flowers at her desk. Instead she got to stay late waiting on a delivery guy. What an absolute waste of $120.00.

Flowers arrived on Saturday. Should have notified florist immediately, but busy with helping my daughter move and getting ready for graduation. Roses in the arrangement should never have been used. Completely opened. Flowers were not fresh. My husband spent over $70.00 to send. Worst delivery I have received in my 71 years. Called florist and let them know. Response, "We are one of the most highly recommended florist in the area." I have used other Dallas florists with much better results. I bought flowers for my daughter two weeks ago from grocery store. Still look great!!

I ordered flowers from www.FTD.com and spoke to a live person to place my order. Flowers were to be delivered the next day, I was told NO PROBLEM!! I called back to check up on the order a week later when the recipient never mentioned getting them and FTD said the flowers had NEVER been delivered. FTD CS person said he was waiting 15 minutes to call the local florist back that had the order to confirm when they were going to deliver them. I had not been notified of any problems or issues with the delivery and I had not been refunded.

On May 21 in the morning, I placed an online order for flowers to be sent to my sister-in-law who had been in an awful car wreck. They were to be delivered on the same day, site said orders before 2 pm would be delivered, I called to see if the flowers arrived. They were a NO SHOW! I called FTD, I was informed they were not delivered. I know that. They could deliver in TWO days. I was so upset! Finally told the lady to just cancel my order, the damage has been done. Please do not order flowers from FTD if you want them to arrive.

Not as advertised. I have pictures to prove it. Glad it got there on time (expected by the $20+ service fee) but the bouquet looked sad and not worth the $50 ($75 total with fee and taxes). Needless to say, I will not order from here again or recommend it to anyone.

I called FTD to order flowers for my Aunt's funeral. I was surprised (I don't know why) to find that I was speaking with a person in India, or Malaysia, or Philippines. The woman taking my order was very lovely, but it took twice as long to order as she slowly repeated every word that I said back to me, and I had to repeat myself several times as she did not have a complete understanding of things that I was saying. She was doing her best. I dictated the card to be attached and when I saw the card on the flowers... it was ridiculous! My sister and I laughed out loud at the way it was worded with no punctuation, it had a different meaning. I will not use FTD again, I do not support sending our jobs overseas for corporate greed! We have capable people in the US to man call centers! Pay them! I have washed my hands with you!

I know that it is difficult to trust what you read, however, I assure you that this is legit. I created an account just to leave this warning. We found out Sunday morning that a friend had passed away and we contacted FTD to order a casket spray for Monday to be delivered by 10:30 am. Knowing it was Sunday and online orders do not offer time frames for delivery, I called the FTD toll free number and the person taking the order supposedly called several florists to ensure that they could comply with the time frame. It was confirmed, my order was placed (over $300.00 arrangement) and we were to be contacted by the florist at delivery time.

We ordered flowers for Mother's Day (The FTD® Brightly Bejeweled™ Bouquet - VASE INCLUDED 16-S4S) with delivery day on Mother's Day in the Birmingham AL area. Flowers were never delivered that weekend. After waiting 70 minutes on the phone, customer service apologized due to the overload because of Mother's Day. They gave me a full refund of $62.49 and suggested to place the same order with delivery date Monday May 9 the following day of Mother's Day. Customer service employee said they would waive the shipping fee ($17.99) as a courtesy for the inconvenience. I gave them the benefit and agreed. To my dismay, the flowers were never delivered even by Wednesday May 11. The second order did not include the vase and this is why they charged me $55.49. However, they were supposed to waive the standard $17.99

When I sent flowers to my mother-in-law on Mother's Day I gave FTD the incorrect address. I tried to contact them via email and telephone. I received no response via email and because of high volume on Mother's Day weekend I couldn't get through via telephone. I called 5/13/16 to find out where the flowers were delivered to. Still waiting to hear back from them. Especially since the incorrect address I gave them apparently doesn't exist. It is an empty lot. In the end it was my fault but still would like closure.

Flowers were not delivered, ordered on Tuesday for Friday delivery, order confirmed via email. Called on Saturday because flowers were not delivered, spent hours on the phone trying to make this right for a Mother's day delivery. They could not accommodate me. They told me there was no way they could deliver on Mother's day, Tuesday would be the earliest. After I hung up I got an email from FTD saying call before midnight Saturday for Sunday delivery?? It was well before midnight when I spoke to FTD rep, yet they told me Sunday was not possible.

My wife ordered flowers through our bank, which in turn was from FTD, for her mother for Mother's Day. The flowers never made it on Mother's Day or even the following three or fours days after. We had to contact FTD ourselves to see what was going on after they didn't respond to our email reply. The first time we contacted them the customer service lady laughed about them not being delivered due to the fact that the florist couldn't or wouldn't fulfill the order. So they were supposed to be redone and delivered the next day or so for a $20 discount. As stated earlier they never got there. After two additional days, we contacted FTD again to see what the issue was, and again the customer service representative chuckled that they couldn't be delivered because the florist they chose doesn't deliver Mother's Day gifts after Mother's Day.

If you want to 'take a chance they MAY get it right', then FTD is your company. If, however, you want some assurance that they will actually do what they say they will do, then I'd suggest looking elsewhere. FTD is a horrible company that doesn't seem to know what they are doing. I tried to use them to send my mother some strawberries for Mother's Day. I put in the order well in advance (about 10 days prior). I asked to have them delivered on the Saturday before Mother's Day (thinking that would be easier/less busy)...not. Nothing showed up on either Saturday or Sunday. I followed up on Monday. The strawberries made it as far as Natick (about 3 or 4 towns away). I guess I should have asked my mother to drive to Natick to go pick them up. :)

We ordered flowers for mother's day well in advance. We even wanted them delivered on a Friday, not even the actual chaotic day of mother's day. Well, they contacted us on Friday evening, the same day they were to have been delivered, only to say, "sorry we don't have the flowers and they wouldn't be delivered"!!! Not only did they not have flowers whatsoever, but they couldn't get any flowers until Tuesday. At least a week after I ordered them...after mother's day. Customer rep didn't want to deal with it. She immediately wanted to get off the phone and refund our money. I don't want the money I needed flowers. Worst part is we live in NC, on Fort Bragg...my mother in law in GA. We couldn't get her a present for mother's day since we live so far away. We felt so **. We had a plan, and FTD didn't deliver. NEVER EVER USING FTD.