FTD Reviews

I ordered flowers for my 83 year old stepmother's birthday 5 days in advance. They never arrived. I contacted FTD via their customer service email with order number and all information twice over 3 days and only received an automated response. I called twice as well. The first they stated a deliver was attempted at 11 pm in 30 degree weather. They were home, but seriously- 11pm?? I asked for a new delivery time which they promised would be the next day. Nothing. Second call stated I had "cancelled" the order. My account was charged immediately- and only the "top tier" of flowers were available. I called 1-800-Flowers and they delivered flowers the next day, no problems. So disappointed, embarrassed. Will never use FTD again. Never an an apology or attempt to make it right.

SORRY ** COMPANY!!!! With prices that high, you could've called and said the order wouldn't be delivered today!!! It was for a co-worker who has lost her family member. I will choose another company! Don't take a chance with these idiots.

I ordered a rose plant for winona **..My fiancee for valentine's day. They said I would get on Friday before valentine's day. I never got it till pm on Monday following valentine's day..My Plant got here all dried out and has never revived. I paid for a late delivery and a dead rose plant. What a rip-off!! I Will NEVER order anything from FTD again!!! And I think I'll report ftd to BBB!..Note...I Was NEVER notified about a delay by anyone!!! Total **!!

I received a late delivery (due to weather) from FTD. Co-workers had ordered an arrangement to be delivered to me while I was recuperating from surgery. I'm sure they spent $50 or $60 on this bouquet of flowers. I live in VA, the flowers arrived via UPS at 8 PM. It's a good thing I noticed the headlights in the driveway, otherwise, they would have sat out on the porch all night. However, it was too late anyway. When I opened the box, all 6 roses were wilted. All the greenery was wilted and the 10 Alstroemeria were not in too good a shape. It's a shame, I can go to the grocery store and purchase flowers for $10 that will last for 3 weeks, but spending an fortune through FTD and they're dead before they get here. I did not say anything to my co-workers and I didn't want to hurt their feelings, but I feel badly that they pitched in their hard-earned money and their gift was pretty much dead when it got here.

FTD aka "FAILED TO DELIVER". If I could give 0 stars I would. This company is a complete failure. I ordered flowers days ahead of time for my mother's birthday and never received them today, the day of her birthday. When I looked into it, they said "an attempt was made by the florist but was unsuccessful". Where was the attempt?? Everyone has been home all day and multiple deliveries have come but not mine. How embarrassing. They did state they would send the next day with a free upgrade but I declined and wanted a full refund after I have lost all trust in the company and the florist, whoever they are. They will not release florist information so you will not be able to contact the florist directly to find out where your order is. BEWARE!

Patrick is the truth! Thank you for turning my FTD experience completely around! I'm really happy he was genuinely concerned about my unfortunate experience..

So, it's Valentine's Day, 2021. I ordered roses on 1/31/21. They arrived to my fiance on 2/15/. Then, when she opened them the petals were wilted and the leaves were semi-brown. I had used FTD in the past with no problem. Then, when I called customer service a woman with a serious attitude took my call. I'll NEVER use FTD again!

I ordered with FTD for same day delivery after another company failed to deliver Valentine’s flowers at all for my girlfriend’s mother. The arrangement options were super limited for same day delivery which I understand. I order from florist companies because I want to do business with locally owned florists as the FTD website states. Extremely disappointed that they were from Safeway. If I’m buying Safeway flowers I paid double what I needed to.

I ordered flowers for my two granddaughters from FTD on February 5th for Valentine's And scheduled delivery for Friday, Feb. 12th. I was notified on the 12th that the flowers would not be delivered until Monday the 15th due to weather. Well there is nothing but rain from Atlanta to Charlotte where the flowers went. However, the flowers arrived today, after Valentine's and were nearly DEAD. The girls opened their boxes and the flowers are wilted and have black spots everywhere. I will never recommend this service nor use this service in the future. It was such a disappointment and horrible experience. While I have been told I will get a refund I wish I had great looking flowers for my beautiful granddaughters instead.

I ordered $133 worth of roses for my wife this morning based on FTD's expressed 'guarantee' that they would be delivered by 9pm in Valentine's Day. The roses never came and when I called customer service, after 45 minutes of haggling, was told the best that could be done is an upgraded delivery tomorrow, or a refund and a small coupon to spend in the future. The Big Show was today FTD and you missed it. Free roses on the day after The Big Show might have helped rebuild my trust in your guarantee, but you couldn't even do that so I will stay in the dog house and buy my wife something nice locally...and never use you service again.

I ordered an arrangement and chocolate covered strawberries to be delivered to my girlfriend's work on 13-Feb-2021. The deliver didn't come. When I tracked it I found out that one shipment hadn't even left the place it was created. The other shipment was in Kentucky 5 states away. I was never notified that the deliver wasn't going to make it. Worse yet it doesn't look like it's going to be there on Valentine's day which I paid a crazy amount of money for. Not only did they charge me an exorbitant amount of money for a deliver the day before Valentine's day. They charged me extra for a weekend delivery.

My daughter decided she wanted to order flowers for her boyfriend's mother who she loves alot. I placed the order on February 9th to be delivered to Portland Oregon on Saturday February 13th. My husband ordered flowers the 11th for his mom in St. Louis Missouri and they showed up on Saturday like it was scheduled. Somehow the one to portland is now in Louisville Kentucky and left from Los Angeles California and now they are saying that it wont be delivered until Monday. What is the point of paying for expensive shipping and scheduling it to not be delivered when you request.

I placed my order on February 2 giving your company plenty of time to fill my order. I purposely placed the order to arrive 3 days early so I could give it to my wife on Mother’s Day. So, you can say “we appreciate your understanding”. I deserve an explanation on how your company dropped the ball and the most you can do is give me a $10 discount. When I called customer service at 6:00 pm ct they should have informed me then.

I ordered online a Valentine's bouquet of flowers for my mother in-law. Let's just say what was delivered didn't make her like me at all. I was embarrassed to the fullest. What I ordered was cut in half and the bear wasn't delivered at all.

I tried four times today to place a flower delivery to my sister for her birthday with a later delivery date because of the Valentine's Day holiday (even though her birthday is the same day). So I picked Tuesday the 16th for delivery. I tried on-line as I always do but had issues for whatever reason and the order stated that it could not be placed. I checked my credit card and all was well to make sure there were no issues on my end. I have used this company for ordering flowers before but after this debacle, I shall never use this company again. I connected to chat, and it stated no one was available to assist. I called three times and was put on hold and no one picked up. Finally I get a customer service representative and she did not know what she was doing at all. She could even speak English well enough to get me thru this order. I will make every effort to tell others not to use this company. Horrible customer service!!!

Aiming for a nice Valentine’s Day for my wife and what happens, no flowers! However, two hours before the incorrect flowers were attempted to be delivered, at 8:51 PM, an email was received (at 6:51 PM) stating that the flowers had been delivered. The gate calls, 1-800-Flowers is here. I meet the driver and look at the flowered, which look nothing like the bouquet that was ordered. The driver is stunned when I say that those are not the correct flowers and I declined acceptance. #don’tuseFTD

After a mix up on the cancellation, FTD refunded the money and made it right. Thanks FTD!!!

Order number **. Did not deliver to my friend. Contacted them via chatting room and phone but they had no idea about the delivery time. I also reminded them about the timezone difference. They ruined our day which was a very important day. Customer services on and in the chatting room were very impolite.

Every year I order flowers through this company to be delivered to my parents and have never had a problem until this year. I ordered flowers for my father's birthday to be delivered today and they were never delivered. Called customer service and I could barely hear anything through the static. The customer service representative offered no help. Claims there was an issue with weather and yet status says "out for delivery". I didn't pay $100 for a package of dead flowers to be delivered at FTD's leisure. I will not continue to use this company. Ruined a special occasion.

After posting my review, FTD reached out and issued an apology and full refund. This exceeded my expectations.

I have been a gold member for years and I can not think of a company I hate more than this one. It is worse and worse every year culminating in 2021. They can't even get flower delivery right. How is that possible? Then when you call customer service and "agents" in a third world country answer it's all downhill from there. No ones phone works right to start, how can every phone be worse than the next? They are all muffled and all sound like they are at home babysitting. They can never reach the florist to find out what happened when the next screw up eventually happens and they can't do anything without repeating the same stuff over and over again. I spent 40 minutes trying to find out where a replacement order was only to just cancel it and get refunded. They literally transferred me to 6 people throughout the call. Can't make this up, I will never order from them again or promote anyone to use this shifty business as long as I live.

My flowers were suppose to be delivered on Friday, the day before my grandmas' birthday. It's 8 pm on friday and they have not been delivered. I call and ask them if they can please make sure they are there on Saturday, as it is my grandmother's 93rd birthday. The guy Martin tells me, "Sorry there's nothing I can do," and they will be there on Monday. It's now monday @ 6:00. No flowers. I call again and let them know I'm upset and would like to be compensated, maybe free shipping? The guy offers me a coupon and when I say, "No that won't work for me," he says "I went on a limb for you and this is a good deal." I get off the phone with him and call back. I speak to Rose. She actually listens and apologizes sincerely. Tells me twice on the phone happy birthday to my grandma and gets me a refund. Only pleasurable thing about this experience was her.

I ordered flowers for my Mom's 93rd birthday, which was yesterday, 1/29/21. I placed my order on 1/20/21. Flowers weren't delivered, and when I called the gal said that they couldn't find a delivery person to deliver. I was never notified that the delivery would never happen, which is reprehensible. Moreover, today's online order status reads "Assigned to Florist", which is totally bogus. I am incensed. I will never, ever use this company again; they are a fraud.

I ordered flowers for my girlfriend on January 8. They never sent them then they lied about sending them on January 9. On January 11 they deliver the flowers after 9 PM to her place of business and she wasn’t there obviously. The next day they promised a refund. They lied about that also. There was never a refund. Finally today, They send some poor substitute of the original arrangement. I will never use FTD again.

I wanted to surprise my daughter with flowers on her birthday, she’s In NY I’m in NC and I haven’t seen her in over a year! Which made this first time experience even worse! I ordered the Marmalade Skies bouquet, upgraded to the large in a vase, she received the smaller version and it was missing 2 different flowers. Water spilled inside the box which caused the box to rip. Of course I called FTD, explained what happened and they offered to replace the arrangement but wouldn’t be delivered until the next day. I agreed to that, but I called again later in the day just to check if anything changed and they didn’t have any new orders. I was told they called the local florist and there was no answer!

The home office customer service promptly contacted me about my disappointing experience and quickly refunded all my money as well as issuing an apology. In the end, a satisfied customer who will do business with FTD again. Big thumbs up to their customer service dept.

I ordered flowers to be delivered, they have my confirmation and I was told they would be delivered the next day. By 8 pm after they did not show up I called customer service to be told this happens all the time and the delivery window is always accurate. What a waste of time and terrible experience. Would never use them ever again.

I placed an order for a funeral thru Legacy.com which FTD fills those request. I had received, an email that stated that my plant had been delivered. I received a text from a staff member stating she could find the plant, I had sent for the funeral. They ask the church staff, who stated that no plant had been delivered. I contact FTD at 11:30am, asking if they could find out where the plant had been delivered to, as was not delivered to the church. They were not able to reach the florist while I was on phone waiting, but she said she would send a message to the florist. I asked her to send me an email to where the plant was. 3 hrs later I call back as it should take that long track down. The FTD costumer service this time could not find my order, my order number, name, phone number, address or address it was sent to.

I ordered the Precious Bouquet for my wife for our 28th wedding anniversary. They came looking bare and wilted. I am furious about the lack of any care or concern given. I would never use this service again.

Floral Originals, 512 W. 6th Ave, Lancaster, Ohio. 740-654-3333. Using my local florist to order flowers in another city the above FTD florist provided flowers that did not resemble what was ordered out of the FTD book, but one arrangement was far smaller than what was requested and paid. I called the above company, they promised to call me back, but as is so common, no one bothered to follow-up. The above company seems to be buying profit into their shipments, by reducing the quality and size of requested arrangements. Will file a BBB complaint for the above. FTD has been very disappointing this past year.

I chose an arrangement on FTD.com, upgraded to ‘exquisite, large and grand’ and paid to send next day delivery to a funeral. The arrangement on delivery was completely different than what I paid for. Low quality carnations as opposed to the roses displayed on the website. They also used Horrible chrysanthemums and greenery in a cheap clear glass vase. Which is NOT what I paid for. This was for a funeral and the mess they sent was completely unacceptable. I’ve ordered many arrangements from FTD and I now assume they have done this ‘switch for poor quality’ every time. Please do not order from FTD.

FTD worked this situation out to my satisfaction and I'm pleased with the results.

So I figured I’d get my significant other a nice, and festive flower bouquet for Christmas. The Gift of Joy Bouquet came in a nice present shaped vase and some red/white carnations and roses. I’m reasonable, and I understand it’ll never look like the image. But wow, not even close. No joke, there were 4 flowers in this, the rest was random filler that it looks like they just stuffed in. $85 (with shipping) for 4 flowers is insulting. I was hesitant to go with FTD.com, as I’ve noticed diminishing quality over the last few years and now I’ll never do it again.

They kept contacting me assuring me for days they would deliver and had tried to deliver all the while recipient was home and never contacted! Christmas came and went for my lonely recently widowed sister in law waited for my gift!!!! FTD just started hanging up or pretending they couldn't hear me and disconnect!!! Would not give us Florist name to contact. I don't think it was ever coming and I out $100 and my sister in law has nothing!!

I placed two separate orders. First they sent a message that the arrangement I ordered was not available. Then I received an email that it would not be delivered the day I requested, I then received an email that it was out for delivery. It was never delivered. I am really upset and when you talk to someone they act like it is no big deal and no apologies.

I wander have anybody received ever flowers that have been ordered from ftd.com? I have ordered flowers for my son wedding to be delivered last Friday. Instead of beautiful wedding bouquet they delivered a joke - a small Xmas composition. After the complaint was placed they promised to deliver the ordered item, which didn't happen. Is it a fake company?

I thought FTD was a name you could trust. But that is no longer the case. Spent $79 plus to have a Christmas arrangement sent to my sister in Florida. Received an email that it had been delivered, but I never heard from my sister, so I asked her if she received it. She had not. I called the next morning. Person answering is in another country. I was told it would be re-delivered the same day. More than 9 hours later, still no delivery. I call customer service again. Person I spoke to was extremely rude. Refused to give me the number of the florist that was handling the order so I could directly confirm with them the correct information. Then they put me on hold and said that it would be delivered within the next 30 minutes. No SUCH THING. So I search online and find that FTD filed for Bankruptcy in 2019 and numerous individuals have left poor ratings here for 2020. I feel like they out and out stole my money. I am filing dispute with PayPal. DO NOT USE FTD!!!

I finally received the flowers I bought Yesterday. They are wilted and Not what I ordered. The orchids are brown and petals falling (Didn't order Orchids), daisies are crushed, Roses are brown on the ends. Why would you deliver flowers in such horrible condition? I paid extra $27 (total of $100) to have them delivered the previous day. They were not, although FTD tried to tell me they were delivered by email and call. I never left the house and I have two dogs who bark like crazy so I know I didn't miss them! The flowers sold at Krogers are fresher and only $12.99! Very Disappointed and Angry!!!!

I ordered same day flowers very early in the morning for a special occasion. They took my money, but did not deliver them. They sent an email that they did. I had to make several calls to outsourced customer service that struggled with English, send 3 emails, and two chats to get it delivered the second day. If I hadn’t demanded to speak with a supervisor that wouldn’t have happened. I will never use FTD again. I will go straight to the vendor and not have to pay a service charge for no service!!

I placed the order to arrive Friday by 6pm on the recipient's birthday!!! First of all someone called the office and asked if the recipient could just come pick these up as they’d be late and she would get them until Monday anyways! Secondly they arrived late! Thirdly I could have went to a grocery store and got better flowers than the pathetic arrangement that arrived... The security guard called me about how poorly they looked!!! By Monday all sunflowers were dead and the roses look wilted! The receptionist at my office has taken upon herself to share the bad experience with others and I’d say no one will be doing business moving forward. I’m very embarrassed and shocked that a named company that is suppose to have a good reputation would put out such bad products and service. After I contacted customer support regarding this, I went to check the status it says my order number is now not valid... How interesting!

I ordered flowers for an employee per my boss, and used his card to pay. The delivery date was the next day, but after a week they hadn't arrived. I checked the FTD Website, and it said the flowers had been delivered. I called FTD Customer Service and they said the delivery was never made because the florist had to close due to COVID.

Ordered flowers at 8:30AM and paid extra for same day delivery. I even called FTD a few hours later just to make sure there where no issues and that they would be delivered same day for a birthday gift. The assured me they would be there, Well never came! Called them back and it's like they don't even hear you talking and just say will get them delivered the next day. I called 5 times before actually just giving up and calling my credit card company to dispute the charge since I asked them several times to just cancel the order since they were unable to fulfill the delivery date. Very useless customer service and I will never order or recommend them to anyone. Oh and also after my last attempt they said my order number isn't any good so someone obviously removed it so no one can verify my complaint!

Same experience as so many others have reported. The flowers did not arrive when they were supposed to - even though marked as delivered. That was day before Thanksgiving. I called at 4:30 pm (when they said it had been delivered) and they promised me delivery by noon next day (Thanksgiving). Didn't arrive. I called again and they promised me by 2 pm. Nothing happened. I called again, asked to speak to a supervisor who said probably no florist was available for delivery on Thanksgiving.

Just like all the other reviews. Took my money, promised next day delivery and no show. No communication, when I called at end of day that’s when I was told “Could not secure a local florist”. Okay fine, I can appreciate that. They couldn’t let me know so I could go elsewhere?? But it gets better, they offered to send flowers in a box, arrangement of their choosing a week late. The heck with FTD. There are other options out there.

I ordered a plant for my sister's memorial service 4 days in advance. On the day of the service I received a text that the plant was out for delivery. One hour before the service I received a call that they were unable to fill my order and would I like to have them deliver a floral arrangement instead or wait till the plant was in stock and have it delivered. I will never again use this service as this is 3 orders in a row they have either changed from what was ordered or never delivered. This was last straw.

I placed an order of birthday flowers for my mother in law. I get a confirmation email that they will arrive the following Saturday. I paid for shipping and everything. She never received them. I called FTD, and kept getting a runaround about "they will leave a message with the florist". I called them 3 different times that day, and kept getting the same answer. The next day was her actual birthday, and still did not receive them. FTD kept giving me the runaround. Finally, they said the driver dropped the vase and broke everything, and they could not replace it until later in the week. THIS WAS UNACCEPTABLE! I understand people have accidents, I get it. But to tell me, you cannot replace it until later in the week, UNACCEPTABLE! I WILL NEVER USE FTD services again, and their Customer Service is ABSOLUTELY HORRIBLE!!!

November 2020 - upon the sudden death of my brother. I placed an order with FTD for flowers to be delivered for my brother's viewing and funeral. After receiving confirmation of the order, several hours later I get an email stating they (FTD) could not deliver the flowers by the date I needed. I had to cancel the order. I went searched online and found ProFlowers (not realizing that they were part of FTD), so because of my first experience I decided to phone them first to see if they could deliver. Over the phone I was assured and promised that yes, the flowers could be delivered and they would arrive on time on the date needed. So I went ahead and placed the order with them which was confirmed by email stating delivery.

These people are scam artists. I will never do business with them ever again!!! First they screwed up my flower order and refused to fix it. Horrible. Second I was supposed to receive United Mileage Plus points as a part of this order. They told me I needed to wait 6-8 weeks to receive those points. What that means is they are confident that in 6-8 weeks I will have forgotten about it, they have no plans to give me what they promised. So it has been over 9 weeks since the order was delivered and I called them. I asked what third world country I was calling and they refused to tell me.

I ordered an 'Exquisite' sized 'Best Day Bouquet' arrangement for my daughter's baby shower for delivery 17th October. We are in the UK and very sad we were unable to attend the celebration. I selected the largest arrangement at $85 (plus handling and taxes) but the flowers that were delivered certainly weren't the showcase display I expected from the image on the website. There was not the same number of stems or variety of flowers. The flowers certainly weren't worth what was paid. Even more disappointingly, the company have NOT responded to my comments by the email address I was issued. I WOULD NOT recommend this company in future.

I have recently used FTD for a birthday delivery. I tried them last year and the delivery got there a week late. This time I ordered 4 days early and the delivery made it two days late again and only got there because I made 3 calls pushing them to do what I paid 90$ for! I will NEVER use them again!

In a nutshell, my five experiences contacting customer service in three different ways was totally unacceptable. My flower delivery was three days late, but the money had cleared my account. During those three days I was promised five times that someone would get back to me. Not once did that happen. The flowers, which were delivered three days late and after business hours, were gorgeous, which is about the florist, not the FTD service. I will contact the florist directly next time and skip this nightmare.

I placed an order on 10/15 before noon for flowers to be delivered today, 10/16 for Boss Day from the team I work with. I thought at the least they would make the delivery cut-off time by 8pm PDT. By 8:10pm I still did not receive confirmation that the flowers were delivered. I called FTD’s toll free number which connected me to what sounded like an overseas answering service reading off of a script. I informed the representative that the flowers were not delivered yet. I was then told that they will attempt to contact the florist to see if the delivery was still en route and if not would it be okay to deliver tomorrow, 10/17 and they would inform the florist to add more flowers to the arrangement at no charge. I was told that they would follow up with a call or email. It’s 9:33pm and still no confirmation that an attempt was even made. No words can truly express my disappointment!

I ordered flowers for delivery for a friend. I picked specific flower arrangement from those available. The deluxe large version. $117. The flowers received were pathetic. I was embarassed to have come from me.

I ordered a floral arrangement and a balloon for my sister in law for her birthday. She sent me the arrangement and it is total different then what was advertised on their page. The balloon was not delivered. I e-mailed them about this and asked for a refund. I included a picture to show them the difference and quality and they told me they were going to contact the florist for I don’t know what reason. I am still waiting to see on how they will resolve the issue even though I asked them for a refund.

The florists was stingy on the lilies and roses. I selected the Eternal Friendship Remembrance Bouquet Full Bloom. The bouquet that I received had 3 lilies and 4 measly roses. The product I received is not representative of what I selected for purchase.

After getting in touch with community manager my refund was returned. I am grateful that I got my money back, but you shouldn’t have to write a bad review to be refunded. Customer service should have looked into this. The community manager took care of it in a timely manner.

I ordered 18 red roses and in a vase to be delivered to my girlfriend. They only delivered 12 roses and the vase had a crack in it. The vase leaked all over the table they put it on. Luckily nothing was ruined from the it. I contacted FTD through their website. They took a month to respond, but offered to resend the flowers asking for the date I would like them delivered. I responded and the flowers never got delivered. I've emailed them several times since and they have not responded at all.

I placed an order for a floral bouquet for my daughter having her first child during covid-19. I wanted to send her something from home since her family could not be with her. We live 1200 miles apart and I wanted this to be special for her to make her feel like we were with her still during this special time for her. I placed an order and had it sent the same day, and costs about $100. She received it the same day, evening actually, and I was livid after seeing the picture of this bouquet of flowers. It was NOT representative of the picture in the least.

Terrible service, please do not bother. Placed order for a surprised birthday delivery on the 2nd of Sept and till now the tracking number I have been provided has no update. I have called customer service twice yesterday and today and they keep repeating the same thing, it will be delivered tomorrow. This is for two days in a row. Please do not bother unless you want to be disappointed.

I would like to give ZERO stars, I would NEVER recommend going through this company, they state floral arrangement has been delivered and it was not!!! They say, "Sorry we will get it to them today!!!!"

I was sent what was supposed to be a beautiful arrangement of succulents from my family. The day it arrived, it was a pile of dirt. It was clear the box had been thrown around many times and there was no covering on the plant arrangement (which was shipped in a tall box) so it was literally a pile of dirt with dead succulents in it. The redelivery was the same box of dirt. Made huge messes in my house both times. Try #3: there is a “shipping issue” and UPS never gets the plant. Try #4: there is another “shipping issue” and UPS never received the package.

I ordered expensive flowers for my friend’s birthday. Specifically picked this bouquet because of the variety in color and the pretty pink vase. What she got was monotone, vase not as pictured. I’m angry, I should been notified if FTD could not produce what they advertised and what I requested. I’m not using them anymore, I feel taken advantage of. Plus I paid additional and ordered the more plush bouquet, you can see the side by side, they just lied and took advantage of me.

Placed order for flower delivery for mother’s 85 Birthday. Paid $29.99 for delivery fee. When I went to track the delivery it was going to be two days later. They had 4 days to deliver the flowers. Very disappointed in this company. Will never order from them again, and insist that family and friends do not use this company! I requested a full refund to my card.

To the credit of the company, they did see my review, and resolved the issue and apologized. I am glad it got resolved and I hope they take my review to heart. I would still be wary of the service but they did fix my problem after writing my review.

I ordered flowers for my daughter in law on the 1st August 2020. Admittedly I made a mistake with the Address. The Monday I emailed the correct details. ON the 5th August I got an email from them stating that, "The requested changes had been made. A new email reflecting the changes will be sent shortly. While this modification may result in a second authorisation to your payment method, it will be automatically removed - Cyve." To date the flowers haven't been delivered. I pay in ZAR which is very expensive and I am so disappointed and now I am receiving no response from this company.

I ordered flowers for my mother's birthday which of course never arrived on the scheduled day. I contacted customer support asking for a refund since the event was over and them arriving on a different day was pointless. I was given an apology and told I'd be given an upgrade instead to make up for it. I accepted, but the next day the original order was delivered instead and customer support stopped responding to emails except with a copy and paste message telling me I have $10 off my next purchase with a generic url link anyone could use.

I ordered a very nice looking flower planter of colorful flowers and greenery called the garden planter for a funeral. After ordering online I called the 800 number to verify the order to ensure it was received and that the correct arrangement was listed. After receiving the 100% guarantee over the phone I awaited the delivery. What was delivered was 100% different to what I ordered. The appearance was not even close. All of the flowers were changed, all of the greenery was changed and the nice white basket was replaced with an ugly burnt orange ceramic bowl.

I ordered Flower for my best friend's Mother's Funeral and to have them delivered before the Funeral. The flowers did not arrive. I received an email notification from FTD stating the flowers arrived, as this was not true. I tried contacting FTD about this and discovered they are unreachable via phone or email. Therefore, I had to call my Credit Card company to file a dispute. Overall, it is very sad to see FTD poorly managed like this where they are lying about a deliveries and making it impossible for one contact them to resolve matters. I will certainly never use them again and make it very well known to others of what happened.

I ordered a beautiful bouquet of flowers for my mother-in-law for her birthday. The bouquet had roses, lilies and very little greenery. A very full bouquet. I received a call from her saying that the roses were already wilting and the whole bouquet had a moldy type of smell. What she got was mostly big green leaves, 4 roses and a few tulips. I was disgusted and embarrassed that she had to call me. I called them and told them I had pictures. They didn't want to see the pictures. They offered me a new delivery and a 10% back. I said no way. I told them to pick up the flowers and give me a full refund. They gave me the full refund. I will never order from them again. Buyers beware!!!!

This is the second order in a row in which the florist sent the crappiest bunch of supermarket flowers that are not even remotely what I paid for and not even the correct type of flowers or Vase. It's unbelievable what they try to pass off and they delivered it on the wrong date too!

I placed two orders last Monday night and they said they'll deliver next day. They immediately charged my credit card but never confirmed the order nor its delivery. Four days later I tracked my order and their system was not even recognizing the order number and when I tried to track the order, after spending one hour on the phone, the girl who was helping me, non-English speaking had such a strong accent that was so difficult to follow her. Then I tried to email them but again their system could not recognize their own issued order number. I am amazed how horrible is their customer service for a company of that size. Extremely frustrating!!! I'll have to find another company for my online orders.

I will tell you that before writing this review and deciding to tell my story I did try to rectify the situation with FTD directly. I don’t go around writing bad reviews. In fact I would much rather give credit where credit is due than give a bad review. That being said, I had the worst experience ordering flowers for my sister-in-law. There was a death in her family and I wanted the same day delivery. I paid extra for the same day delivery and picked a bouquet that I thought would be lovely. When the flowers did arrive I was so disappointed not only in the size of the arrangement which was about 1/4 of the size that I paid for but also in the quality of flowers. If I can attach images here I will do. You can see the difference between the flowers that I ordered and the ones that were delivered.

I ordered the Aqua Escape Bouquet for delivery on 5/18/20 to my aunt. The delivered bouquet looked nothing like the picture and did not even come with the aqua vase. I understand that there could be some flower substitutes, but this wasn't even close. I called to complain and was only asked if I wanted it to be redelivered, however, the person on the phone could not tell me if the bouquet that I actually ordered would be delivered or just another ugly substitute. I was so embarrassed about the bouquet I reached out to my aunt and apologized. She responded by giving me the name of a local florist for future reference. I have tried to reach out to FTD and even sent them an actual picture of the bouquet that was delivered but have received absolutely no response.

I ordered a bouquet of flowers for my wife to arrive on our anniversary, and we were both VERY disappointed. The website offered 4 levels of bouquet, and I ordered the most expensive thinking it would match the price, but what I got would have been unimpressive at the bargain tier. When I called to complain I was told they would redeliver the next day. It has been more like 10 days now and they are telling me they are doing the best they can, but the local florist isn't getting back to them, so I have nothing. I (over) paid FTD, not the local shop. Too bad they don't make it right.

My uncle died, I wanted to send my aunt flowers the same day. FTD used to be a trusted brand, I guess things have changed. Oh they gladly took my money. $170! About an hour later they sent me an email saying it wouldn't be delivered today, but tomorrow, which will be too late to beat the funeral. And their remedy for this? They want to give me $10. THE NEXT TIME I ORDER FLOWERS! Now mind you, they took $22 in service fees to deliver it and deliver it today, but they're going to offer me $10... IN THE FUTURE! How generous of them! So now I'm mad, and I call because I can't find any way to cancel the order online - and I want to use someone else.

Delivery a flower basket to a funeral on Saturday which was ordered on Wednesday. The florist did not deliver so completely missed its purpose. Have written 3 mails to FTD, no reply - mail box is an unmonitored inbox - tried to use contact phone number, no reply due to technical issues. Sending flowers is a very emotional product and you should count on the company to deliver a promise - not with FTD - horrendous service - I will never use them again!!! Paid by credit card and afterwards no replies - easy money earned.

I recently ordered flowers, on a Saturday, to be delivered on the next day, paying the 17.99 delivery fee/service fee. I checked the status of my order twice on Sunday, but just saw a statement saying it could take till 9pm to deliver. I didnt think much of it, sure it would be delivered on time. Today, monday, I got an email at 10am saying the order was going to be delayed, to be delivered today. There was also a 10$ off coupon in the email, but I find that to be a pretty hollow offering.

I wanted to order flowers for my daughter's 30th birthday, since I'm several states away. I ordered the flowers 6 days ahead, and the day after they were to be delivered, she still didn't have them. I called customer service and they said they had no one to deliver them!!! And you couldn't email me and tell me???? Just keep my money and don't deliver the flowers. I cancelled my order.

I wanted to make you aware of a situation that transpired around mother's day. I was trying to send my mom flowers and forgot until the Friday before. I tried numerous flower sites, your site was the only one saying they could deliver them on Saturday the day before mother's day. I figured this was better than late, so I ordered them, paying an extra $25.00 for the service, thinking it's worth it.

I bought flowers for my mom from this company and they were delivered to the wrong address. I called customer service and was told that I was wrong and the flowers were at my mother’s door because it was in the system as being delivered. I get it was UPS’s fault and not theirs, however they didn’t even try to work with me. They simply told me I was wrong multiple times instead of trying to get to the root of the issue and find a solution.

It was my first time using FTD and it sure is my last time. My 2 orders for the total of $140 were not delivered although FTD put as status: delivered on their website. I spent the entire Day (Sunday May 31st) calling you them to explain that the orders were not delivered. Not only the orders were not delivered but they also refuse to refund my money. I WILL NEVER LET ANYONE ORDER FROM FTD. THEY STOLE MY MONEY!!!! I WILL MAKE SURE THAT MY RELATIVES, my friends, my coworkers are well aware that you guys have the worst service ever.

I ordered $150 worth of flowers/chocolates from them to be delivered for her birthday. She got a text message first thing in the morning (which shows they had her correct number) but then nothing. I got an email saying that the delivery was attempted but could not be made because "nobody was available." I called customer service and they made multiple attempts to reach the flourish. Nothing. Then the customer service person said, "yeah, it might be delivered tomorrow." Ummm, her birthday is today, not tomorrow. By the way, still nothing has been delivered. If you use this company, be warned.

Charged me and did not deliver the flowers. This is a despicable company. I ordered flowers to be delivered for my friend's arrival to the states May 23. This was a special occasion. A housewarming.. Not only did they not deliver. They charged me for the flowers. I had to call customer service five times with no resolution three days later. There are so many other options. The Bouqs does a beautiful job. That's who I will be calling next. I will never use Ftd again. Flowers are usually sent to commemorate special occasions and you destroyed what should have been a happy arrival. You should be ashamed of yourselves.

The local florist got the message and got another set of flowers to the correct address later that evening.

I ordered a mother's day bouquet and received a confirmation that they would be delivered on time. The order did not arrive as promised, and when I called customer service (the chat function was not available), I was told the order was canceled! No call, no email, no notification at all! After an hour on the phone, having been transferred to the wrong departments several times, I was told that someone from their sales department would call me to tell me what my options were... I never received that call. I found out by tracking my order that they selected another bouquet, without my input, and shipped it. That order did not arrive either! I have not received any word from this joke of a business, nor have I received a refund. They have taken my money and have not delivered a single item I paid for. I will never, ever give FTD another penny.

I'm not using your company never again. The vase on the flowers I chose on the website was not the same vase my family received. Appearance was the key for this particular order. My goal was to send the best looking flowers. You sent the flowers in a different vase,... I chose those flowers because I loved the way the vase looked with them. My family received a plain, clear vase. That was false advertisement. I'm very disappointed. FTD the way you operate is not honest. I can never use your company again especially for special occasions. VERY DISAPPOINTED. BYE!! You need to stop disappointing people, I spent good money on this order. Never again. It's too much competition out there for me to stay disappointed with you. BYE FOREVER.

I ordered a floral delivery for today for my niece who was receiving her FINAL chemotherapy treatment this morning. It is now past 9:00 PM and no delivery. I cannot stress enough how disappointed I am in FTD. This is not something that can be fixed. The opportunity to brighten her day and the end of a long and difficult journey has been MISSED.

My wife ordered flowers for my mother for Mother’s Day on May the 6th for delivery on May 9-10th 2020 for Mother’s Day. The flowers were never delivered. Over the period of a week and a half I called and spoke with FTD customer service representatives three times. The first two said they would follow up and never did nor did they get back to me. The third time I demanded a refund and to speak with a supervisor. I got the refund and was told there conveniently was no supervisor. I’m mortified my Mother received nothing for Mother’s Day and I have FTD to thank for it. They owe her an apology bouquet. Order # **.

I don't know when the roses were packaged, but the leaves were already curled and dry, the petals on the roses were curled and dropping off....certainly not the gift of thoughtfulness and love intended. When I emailed FTD I received an email a few days later saying they would respond when they could. The email address was not valid when I re-emailed 11 days later. Customer service gave me another email address that also was not valid. I am infuriated. I didn't want to disappoint my son, but I just called him and advised him to dispute this with his credit card company and not pay...but the arrogance of FTD is not to be believed! Maybe they have been in business too long to care!!!!

I was refunded all my money back. I was not expecting it but, I thank you so much for honoring your Guarantee. Thank you Jesus because they did see the picture of flowers and I was telling the truth. Thank you customer Service.

I order flowers to be delivered to my mother’s house on Mother’s Day and paid extra for delivery since it was a special occasion day, the flowers got delivered two days earlier than excepted. I called customer service and they were very rude and unapologetic to my issue. The lady I was on the phone with was on the phone with me for 30 minutes putting me on brief holds. I asked if she can let me speak to her supervisor and she told me no. For a company that is suppose to arrange and deliver flowers they aren’t very good at their job. Furthermore I get emails from their customer service department almost every day offering to reduce the price on my purchase. It’s been two weeks that this has happened and I’m over it. I told them to stop emailing me and they haven’t. Please don’t bring your business to them.

Flowers that were ordered weeks in advance but were delivered 3 days late, when they arrived they looked like they had been run over by a truck. If your company cannot meet orders in our current climate, do not make services available. What a total disappointment.

I ordered flowers on FTD for Mother's Day. The flowers were never delivered. After spending hours on the phone, FTD refused to send another bouquet, even though they were supposed to be delivered five days prior. I finally got them to agree to a refund; I was to be refunded my total of $42.80. I received a refund for only $12.80. When I called to ask why, they wouldn't refund the "delivery fee" that was charged, a delivery fee for a product that was never delivered. I hope I can warn potential customers to stay far away from this company; I will never be doing business with them again. I hesitate to call a company a "scam," but this company certainly fits the bill.

I pre ordered some flowers for Mother’s Day, and although the flowers did come in a very timely manner, they looked HORRIBLE. First, the flowers I received were NOT the flowers I ordered. Second, many of the flowers I received were already dead or dying. Who wants to give their mother dead flowers on Mother’s Day? I know I didn’t. I called immediately after receiving my flowers to get a refund and the Customer Care Rep hung up on me the first time. So I had to call a second time to get through to someone to give me my money back. I was really rooting for this company, as this was my first time ever using them, but after this experience I will never order from FTD again.

I ordered my mother who lives out of state flowers for Mother's day for May 9th delivery, the flowers never came so I sent an email which was never returned. So I called the customer service number and was told I would get a refund of my delivery charge but the flowers would still be sent on 5/13. I called customer service back and was told my order could be canceled and I would get a full refund but my flowers were not available!!! No email no nothing I had to pay for rush shipping from another company for delivery today for my mom to get flowers!!! And I have to wait 7 to 10 business days to get my money back so now I'm out of over 200.00 for FLOWERS! NEVER AGAIN!!!

My daughter sent me flowers for Mother’s Day. The flowers were delivered to the wrong address by an error on the part of FTD. She was on hold for almost one hour before reaching someone. They corrected the error of the address and resent the flowers which went to the same wrong address for the 2nd time!!! When I called back to inform them I still had not received the order, I was told they could resend the flowers (3rd attempt) but not until May 19th...that’s 9 days past Mother’s Day. I told them they could forget the order and any future business from me or my daughter.

Placed an order on Friday for a Sunday delivery for Mother's day. Specifically for the mother of my boss at my brand new job. Came Monday, I did not have a confirmation email that the flowers were sent. Panicked, I called immediately. I was told they were delivered despite not having an email confirmation. Can you imagine my position when my boss called me an hour later asking what happened with the flowers - that his mother never received them? I felt as though hot water was poured over my head at how incompetent this made me seem... How is this man supposed to have any confidence in me given, seemingly, I can't even ensure his mother gets flowers on Mother's day - that he paid almost 160 bucks for??

I will never order through this company again, and I don't recommend using them through Groupon or directly. I ordered Mother's Day flowers in April 29, to be delivered May 9. On May 6, I received an email saying they were unable to secure a local florist and I should respond to the email with my choice of option: 1) Deliver my order on or before Wednesday, May 13th (late), with a $10 refund applied to your order), or 2) Cancel my order and refund me in full + a $10.00 discount off a future purchase. I chose to have the flowers delivered on or before Wednesday, May 13. (It's the thought that counts, right?) And responded with my selection to the email address they specified, also asking for an ETA.

I purchased two bouquets for Mother’s Day. Neither order made it on time. I was offered a delivery for 9 days later. When the flowers arrived, they looked NOTHING like the photo and did not include the note I wrote. Unacceptable. Never again!

Never again! I placed an order for flowers to be delivered by Mother’s Day... didn’t happen. Order got delayed twice. Once after it said it was out for delivery but didn’t receive the flowers til after Mother’s Day! Not to mention the flowers were wilted!! I emailed them a couple times and never got a response. Then they send me an email saying, "Here’s 10.00 off your next order." Uhhhh hello? What would make you think I will be ordering from you again?

In short, I ordered flowers for my future mother-in-law for Mother’s Day... And the flowers never showed up. Do I have to explain to anybody how incredibly bad that made me look?!! If this wasn’t bad enough, the same thing happened a year and a half ago when I send flowers to my girlfriend. And the flowers never showed up then either. Not having the flower show up was one thing, going through weeks and weeks of trying to get my money back was quite another. This time I called my credit card company and cancel the charge. I tried to give FTD the benefit of the doubt, and ordered from them again. A mistake on my part that I won’t repeat! If you have an important event and you need a trustworthy Flower company to deliver flowers on time DONT PICK FTD....

Spent over $200.00 for flowers and a gift basket for a delivery, since my mom is out of state. (Mother's Day 2020). Website and representative who took my order assured delivery May 9th, a day prior (both flowers& gift basket). Only opening. Sure, better early than late. Flowers were delivered, received an email, that gift basket would arrive on the 11th of May, Monday.

Ordered and paid for a flower delivery before Mother’s Day. Order and delivery date were confirmed before I paid. Flowers were never delivered and despite many emails asking for an explanation I have not heard from the company at all. I want a refund.

I order flowers for my mother to be deliver on the 8th. She did not received them. I got in contact with them. They told me on Saturday because they had a lot of orders. To make a long story short, Sunday came and went and no flowers. They are horrible and irresponsible. Please don't order anything from this unreliable company!!! And to top it off I have to wait 5 to 7 buisness days for my refund. I'm truly disgusted with the services of this company. NEVER AGAIN!! And I gave it one star because I had to choose but otherwise it would be ZERO stars..

Received Flowers at 9pm the day after Mother’s Day after receiving a confirmation email that the flowers were out for delivery on Saturday the 9th of May. Absolutely the wrong color scheme and type of flowers than those depicted in picture. I will never utilize this service again and suggest you heed the warning.

I placed an order for flowers to be delivered on Mother’s Day. The best delivery date I could find was the 11th. On Friday the 8th I got an email saying they couldn’t deliver until the 13th. Today I get an email saying they can’t deliver at all. What a terrible company. If you can’t meet an order don’t take the order. And don’t take the money either. Don’t use FTD, I sure won’t ever again.

I ordered flowers on May 4th to be delivered to my Fiancé for her first Mother’s Day. Delivery never came and after multiple calls and emails the best they could do was a $10 credit and delivery Tues!

FTD oversubscribed for Mother's Day leaving thousands of people without Mother's Day Flowers despite a two day delivery window. Zero Communication. Zero Updates. 60 Minute Hold time on their customer service phone number. Disgraceful. If your vendors cannot handle the capacity don't take our money! First time in 30 years my mother (who is 90) didn't receive flowers on Mother's Day. Absolutely unacceptable. Other companies made deliveries----run from FTD.com. NEVER AGAIN. Thanks for ruining a special day.

I ordered flowers for delivery on 9 May. By 8pm on 10 May (Mother's Day) the flowers had still not been delivered. I contacted FTD, left a message and they still haven't responded. As of noon on 11 May, the flowers have still not arrived. I strongly recommend against using FTD for your flower needs. They are unreliable and non-responsive.

I ordered flowers for Mother's Day a week prior. Got an email from them confirming the order and the payment, almost $200 Canadian. Flowers never arrived. Monday I try to call them to get them to cancel and refund the order. Was cut off after almost an hour on hold. Brought up the email confirming delivery which prompts you to hit reply if there is anything incorrect about the order. Emailed them to cancel and refund the order. Got an immediate email back saying that that email address goes to an unmonitored mail account and prompted me to go to the website. On the website clicking on "email us" merely brings up your order status. Found an email address through Google for their customer service department. Emailed them and got the same response as the first email - not a monitored account. Hopeless failure and had to sit on hold for an hour to the credit card company to reverse the charges. NEVER use them again.

I will never order from FTD again. I ordered my mom flowers for Mother's Day. The vase arrived completely shattered and it cut her hand. This order of roses, which cost over $100, then wilted within 12 hours. I called asking for a refund and the lady was very rude but finally said they would refund me. I realized I never got a confirmation e-mail so I called back and it turns out she did not process a refund and they had no record of this conversation. I then had to call AGAIN, and after another 20 minutes of being placed on hold and convincing the guy I did not want to replace them, I was finally able to get a refund. I Would not recommend to anyone. Very expensive for inadequate service.

Just got my Mother's Day flowers from my son and was very disappointed. Three of the roses' heads fell off as soon as I unwrapped them. I feel so bad for my son because I know he spent a lot of money on these flowers to make his mom happy. Then I called FTD to let them know about the problem and was on hold for over 40 minutes only to have the call disconnect before anyone answered. I would not use them since it doesn't seem like they care about their customers.

We ordered flowers for Mom for Mother's Day to be delivered to her May 8. By May 9th the flowers were all wilted or dead!!!! Mom was so upset. I called FTD and there was not one shred of compassion for the situation they created. I will NEVER USE THEM AGAIN.

I placed an order on 05/06/2020 to be delivered to my grandma in another state on 05/08/2020, for mother’s day. I clicked track order and put my order number in many times on 05/08 and the status remained as order received. I checked again on 05/09 and the same result. THEY NEVER DELIVERED MY GRANDMA’S FLOWERS.

Ordered on 5-7-20 to be delivered on 5-9-20 and today on Mother's Day it still wasn't delivered! I paid extra to have it delivered on Saturday too. Called and they said they would refund shipping cost but they didn't even deliver on Mother's Day ruining Mother's Day!! Never again will I use them or refer them to anyone!!!

FTD did a great job ruining Mother's Day. The company does not care about quality or timeliness. Not only did my flowers arrive a day late, but the flowers were rotting upon arrival. The flowers were supposed to arrive in bud form as pictured in the following url: **. There is a major discrepancy between the flowers pictured on FTD.com and what you actually receive in reality, which amounts to false advertisement. Don't waste your time or your money on FTD, support a local florist that actually cares about the quality of your flowers and can meet your desired delivery date. I thought supporting a company that has been around for decades would be trustworthy, I was very wrong. FTD, my order number was **, I have already contacted you via email and provided pictures of the dead flowers you sent me. Thanks again for the worst service I have ever experienced.

I've used different florist delivery sites through the years. I decided to go with FTD because they have been around for so long. I ordered 3 fairly large arrangements for Mother's Day to be delivered. At the florist's discretion they cheaped out on the arrangements. I used to work at a florist and I know the tricks & value of arrangements. They sent my step-mom a small arrangement that looked NOTHING like the photo on line. The other 2 arrangements were a little better but not much. FTD needs to follow up with quality control on these florist shops. On a good note, the customer service was very helpful, and gave me 1/2 my money back.

Mother's Day is a day when I would rather be celebrating over the phone with my mother about how overjoyed she is to be receiving a flower arrangement from me purchased by FTD, but instead it only left me upset and unable to do anything for her and feeling helpless. I purchased an arrangement to be sent to my mother on May 9th with the understanding that the delivery times would be between 9 a.m. and 8:00 p.m. and during a holiday, possibly 9:00 p.m. I knew there would be an email sent to me when this was done and I also kept checking the order status with no change. I stayed up until 11:00 p.m.

I would never use FTD again. They are a broker for flowers and they do not check flowers before they are going out. I used them for Mother’s Day flowers and they used a grocery store to fill them. The flowers were brown and dead when they went to my mother. The “card” that was sent was a 8.5x11 sheet of paper that was hole punched. When I called FTD they offered me a 20% discount and I pressed for a full refund. They said they would have to contact the florist (Vons grocery) to get the full refund. I knew where the flowers came from because it was printed on the bottom of the paper. Then I had to drive to the grocery store to show them the flowers and get them to ok the refund to FTD. So the short of the long, I paid $100 for grocery store to give me weeds. Thanks FTD!

On May 6 my husband ordered a bouquet of multicolored roses for me. He had tried to order red but the order would not go through so he ordered the multicolored roses. They arrived on Friday, May 8th and were in terrible shape. Over half of the petals on the pale orange roses fell off while I was removing them from the box. (I was very careful while removing them). There were six pale orange roses, 3 white. 1 pale yellow and 2 red roses in the box. The vase was multi colors of pink! It was clear pink glass that looked like it had several layers of different shades of tissue paper.

Picked a beautiful online arrangement. They were nothing like the picture. Not one sunflower or purple rose. Completely different colors. Paid more for the bountiful arrangement and the one received was awful. I WILL never use this company again.

I ordered two plants; Lush Tropical Peace Lily in a spotted woven basket & Potted Pink Calla Lily in Make a Wish Planter. The Peace Lily's upon arrival, was an eyesore. Instead of being bright, lively, white flowers, they were half dead, weltering, and brown. The Pink Calla Lily's were bright pink and gorgeous but did not receive the Make a Wish Planter as I requested. Instead, it was a cheap-looking white tin. I put this order in a month in advance and was incredibly disappointed when it wasn't delivered on time and in the lack in the quality of the services. With the high prices for the flowers and delivery, I was expecting better service.

We ordered the Truly Stunning bouquet in their largest size Best Bountiful Blooms for my partner’s mother for Mother’s Day. I’ve attached photos from their website & what was delivered for comparison. I ordered from Australia for delivery to the USA & I am regretful for not asking my partner to use a local trusted florist in his hometown. I was mortified with what was delivered to my future mother in law. When you send flowers, you’re sending a message. Unfortunately our message looked like a 2 year old went on a flower picking rampage!! Exercise extreme caution people. Definitely not worth it and embarrassing to say the very least.

This has been the worst flower arrangement I have ever received through FTD/Pro Flowers. Not only was the bouquet small and was packaged with hardly any flowers at all but there are tiger lilies instead of Peruvian lilies. Also the petals on the Roses were falling off in huge numbers, about 1/3 volume, right out of the box. When the bouquet was placed in the vase it's basically swimming in it, not even remotely close to the picture. I order this bouquet a week in advance so whichever florist was used to fulfill my order was either a last minute pick and had basically thrown a mercy bouquet together to just get the order out and get paid or they are extremely cheap and understocked. This is not a florist that I would ever use in the future as they do not give a good product in the name of ftd.

I ordered what seemed like a beautiful bouquet of flowers which in total cost 97$ (65 for the flowers and 35 for shipping and tax). They sent my mother something that looked NOTHING like the picture. 80% of the flowers were not there. I call customer service and they say they’ll refund the whole amount. They send an email about 10 minutes later saying they’d only refund 67 Of the 97 dollars back. I call again and have to barter with customer service on getting my full refund back. After 20 minutes I got it back. If they would’ve given me the full amount back to begin with I'd shop there again but they tried to keep my money and were shady about it. Will not be ordering from them again.

My mother had heart surgery in the midst of the COVID19 pandemic and we were not able to see her on Mother’s Day because of it. We decided to send her a fabulous arrangement that would brighten her day. She received the flowers much to our delight, however, what she received looked nothing like FTD showed on their site. I ordered the “You’re Precious” arrangement in the largest option. After deliver and fees, we paid a little over $114 for the flowers. What our mom received was some parody of the arrangement itself.

Sent my mother a bouquet of roses for Mother’s Day. Paid extra for delivery yesterday, the Friday prior (May 8th). My mom texted me a photo of her bouquet, which was wilted and dropping petals. We hoped that it would perk up overnight as the instructions suggested, but the flowers were much worse and dropping even more petals this morning. We have photo proof. During this time of the Coronavirus pandemic, I wanted my mom to at least enjoy Mother’s Day a little bit with a beautiful flower arrangement (that is frankly overpriced already before the $20 service charge for...I’m not sure what). Instead, we are both severely disappointed.

I placed an order for Mother's Day flowers some time ago. I asked specifically for it to be delivered on Friday May 8 and requested an email when delivered. To my surprise the flowers were delivered a day earlier (when no one was home) and I did not receive an email that the flowers were delivered. I did keep receiving emails saying the flowers would be delivered on May 8. I emailed FTD but did not hear anything back. This is unacceptable. The order was **.

On Thursday, May 7, 2020 I ordered the Full of Joy Bouquet (Order No.:**) to be delivered to my daughter-in-law's grandmother in Pasadena, CA. The order was to be delivered on Friday, May 8, 2020. The order went through and payment made...I received a confirmation email and also an email later on Friday saying the delivery was made. However, the delivery was never made. I called FTD last night and spoke to a rude customer service rep who said there was nothing he could do except cancel the order and refund my money. He said it was too late now to get a delivery before Mother's Day. I am so upset and scrambling to find someone to deliver flowers to her. I will never use this service again.

Wishing I'd opened these reviews before ordering from this company. Ordered an overly expensive bouquet which the photographs made look very nice - found out afterwards I'd paid a $20 'service fee' on top of the order which had 'free shipping'. A ridiculous cost that I've been unable to find out anything about since I Checked it on my statement. The flowers arrived from the local flower shop which turned out to be an extremely tacky shop my mother does not like that I would never send her flowers from. Luckily I saw the delivery and cut off the name from the 'card' which was attached and threw away the tacky branded envelope too. The flowers themselves are far smaller than the photographs and description - not an issue of blooming later or anything like that, simply an issue of few stems, small stems, and poor arrangement for that price. Extremely disappointed, wishing I'd ordered from somewhere else.

I chose FTD because they offered same-day delivery of a bouquet. I ordered on Thursday, and today is Saturday... here I am TWO days later with NO delivery! I had to pay an extra fee for same-day delivery. Pointless. I have tried to contact them. I called and waited on hold for a long time, only to be disconnected once an operator answered. NO help. Then I emailed them, but got NO answer. AVOID FTD AT ALL COSTS. What a scam!

I wouldn't even rate this experience at 1 star! My mother in law's fiance ordered both flowers and chocolate covered strawberries and they were both supposed to be delivered by 8pm may 7th. She has only received the strawberries and STILL as of 8:26pm May 8th has yet to receive her flowers. We have called multiple times to find out what the delay is and NOBODY has been able to resolve this issue! This is HORRIBLE service...and I mean HORRIBLE. Why say something is going to be delivered one day and not give the reason as to why it hasn't been delivered?! They had NO DELAY in taking this man's money but can keep hanging up and not delivering these flowers! Shame on you FTD!!! I will NEVER, EVER use FTD for my delivery services! I feel so bad for my in laws! WHAT A HAPPY MOTHER'S DAY TO HER!

Sent the Gardenia potted plant to my Mom for Mother's Day, she received it today. It is so small, no buds, and no flowers on it. There was a paper cut out of what the flower would look like on the plant. Just a green plant. So disappointing for $79.04 ($19.99 in shipping!!!!). Will never again order from FTD, lesson learned.

Ordered 24 Long Stem Roses with Glass Vase for Mothers Day... Roses were of poor quality, awful presentation... Roses were "squeezed" and distorted, tightly wrapped in plastic wrap, a substantial number of leaves and petals fell off immediately once unwrapped. Order included was supposed to include a glass vase, instead the box arrived with the roses as described above and a single, small (approximately 1") piece of broken glass that was clearly from what should have been the glass vase that was otherwise not included. The customer service number has a significant wait and encourages the caller to use the text option on the website... When using the text option, it says no one is available to chat, call the customer service number. I would never use FTD again. 1-800-Flowers, by contrast, executed my order flawlessly.

I ordered flowers for my mom for Mother's day and they were supposed to be delivered yesterday. She received her dead flowers today. I am appalled! How dare they call themselves a business! I emailed them and still no response. What a way to say Happy Mother's Day, mom then dead flowers! Order at your own risk! They shouldn't be allowed to operate this so called business anymore!

This entire ordering process has been a hellish nightmare. I ordered two floral bouquets and two boxes of chocolate covered strawberries costing a total of just under $200 to be delivered to my mother in law in MD and my mother in TN. I ordered in plenty of time to have the delivery take place on the 7th of May. The subtotal appeared correct and delivery would be applied in the next screen. As I accepted the order, the delivery charge of $20+ per each item showed up. I called customer service to question a delivery charge on four items but only two deliveries. They initially told me that there was nothing they could do because of "their system". I continued to press for an answer as to why I was paying for four delivery charges when I only had two deliveries. We continued to circle this conversation until I said this was an unfair price gouge and I wanted a supervisor.

I received the flowers today, May 8th, 2020. The order number is ** which was Simply Gorgeous Bouquet. I ordered it in Best Bountiful Blooms which was the more expensive one. What I got instead was something smaller. I tried calling FTD and it they hung up on me many times because their chat is not available. And their email is nowhere to be found on their website. I decided to come to Consumer Affairs to make my complaint as I was given a very small flower bouquet than the large one.

I've used FTD and Proflowers before and have generally been satisfied with the quality. But I will never be going back to them again. On Monday, May 4, I placed two orders for flowers to be delivered to my grandmother and mother on Friday, May 8 (Mother's Day being on Sunday). I received two emails at 7:00 pm on Thursday evening stating that each order had been canceled. The exact text: "We sincerely apologize, due to exceptionally high seasonal demand and despite our best efforts we are unable to deliver the product you ordered for the date you requested."

I ordered flowers for Mother's Day. I ordered the Sunny Sentiment: multiple yellow roses with multiple white daisies, some greens. She got a much cheaper bouquet that looked like it came from a grocery store that had other colors and was, quite honestly, ugly: mums, freesia, carnations and had oranges and reds. Not sure what the florist was thinking other than "gee she wants flowers." They didn't even try to make what I ordered. No yellow roses at all. Many cheap things I didn't want. Just awful. You don't get what you pay for. BUYER BEWARE.

Dropped the ball and didn't deliver wife's 25 year anniversary gift. Can you imagine that happening on your anniversary? Hard to believe they didn't call or anything. Just left me hanging all day. At 9 pm I realized it wasn't coming. Thanks FTD.

They did refund me my money so for this I raised their stars. I do appreciate this.

I am currently at AIT at Fort Lee for the Army. And since I won't be home for Mothers Day I got my grandmother flowers. My mom sent me a picture of the flowers and they are not in good condition at all.

I ordred the Mom Bear Hugs gift with chocolate, popcorn, etc. There is nowhere on FTD's site that states that the delivery charge would be over $30. I didn't know until after I paid that they had tacked on this outrageous charge. If I had known ahead of time, I would have canceled my order. What makes matters worse, their customer service is atrocious.

After my last review I received an email that stated an order I had cancelled was shipped to be delivered. After an incredulous reply to the "customer service manager" I received a call from someone who actually spoke clear, unbroken English and lives in the United States. He was very helpful and refunded all charges. What a breath of fresh air... I can only give 3 stars because it took so darn long and so many calls and emails I still feel like it's a buyer beware situation.

Ordered flowers for in-laws 50+ anniversary. They were delivered at 7:10 pm (to 70+ year old people). The flowers were left at the door and were wilted and the colors were not as vibrant as advertised. Dissatisfied with product and will NOT recommend or use again.

I ordered 2 potted rose plants to be delivered to my home. Shipping was $19.99 per plant! That seems way out of line ($40.00) to deliver 2 plants to the same address at the same time! One plant arrived with several yellow leaves and brown buds. Within 3 days almost all the leaves were yellow and had fallen off as had many buds. I have emailed the company once about the shipping cost and twice about the condition of the plant and have had no response even though one was promised. I certainly wish I had visited this site prior to ordering.

Ordered birthday flowers for delivery. The gift arrived in embarrassing condition. Brown leaves and wilting tulips. I have contacted FTD thrice. No response. I will never trust this network with my flower purchases again. Terrible reliability and even less impressive customer service.

I had recently place an order through FTD. It was my mother’s birthday and thought I should same day deliver her some flowers. Well I picked out an arrangement and ever upsized it. Well it wasn’t delivered same day. Then the arrangement was nowhere near the size or quality I paid for.

Had flowers delivered to my wife, in another state, for our anniversary. The flowers, Roses, arrived bruised and wilted. My wife contacted FTD and they sent me an email indicating our complaint is under review, this was 8 days ago and zero contact from the company.

I purchased a fruit basket for my Daughter. They substituted them with some horrible flowers. Poor substitute. The flowers were dry and flimsy...ugly... And that wasn't a even exchange. My Daughter hates flowers so she was confused when they came from me...They promised to call me back in 24 hours. Didn't happen...I emailed called.... No response I won't stop.. Buyer be aware.

I placed an order with a coupon code for Mother’s Day and when I checked out I used PayPal. I didn’t notice they tacked on 30$ for shipping/delivery as it was not stated on ANY of the checkout pages. I honestly couldn’t tell you where I confirmed it as even in PayPal the shipping charge did not show. I’m obviously not going to pay that so I emailed asking to cancel my order. Two of the email Address I was provided did not exist. So I submitted multiple request forms through their website to cancel. No response. So I went on here to see if I could find more contact info - notice they have two MORE emails they have been leaving in their review responses? Curious to see if any of these work. What a shady company. Being busy is not an excuse - I am going to report them to the BBB as soon as I’m done here. Do NOT recommend.

I ordered what I thought was a beautiful floral arrangement for my sister’s birthday. This is hard because my family is in NJ and we have been quarantined for 6 weeks already. I thought it would brighten her day but the arrangement looked nothing like what I ordered. It was wilted and the flowers were low quality. I was never informed of any substitutions. I am embarrassed at what arrived at her door. FTD had no problem taking my money during a pandemic and delivering low quality flowers to my loved one. I am beyond upset.

During this crazy times in this pandemic it just wasn’t possible that I attend my grandfather’s funeral. When I realized I could order an arrangement online without knowing the funeral home’s address I was hopeful it would make it. They even gave me a few options that would be guaranteed to make it on time. Got an email at 7 am the day of that. Said my order was scheduled to be delivered that day. Unfortunately it never delivered, I stayed on hold for almost an hour only to hear they didn’t see my order number. They claimed when they found it they’d let me know but they never even got my number. At this point I’d rather a refund. I could easily send my grandmother something at home At this point. I learned my lesson and won’t be using them again.

I ordered flowers for my daughter‘s 40th birthday In NC on April 23 around 12 noon to be delivered on the 24th. I spoke to a nice gentleman. His name was Carlos, I wanted to send Lilies her favorite flower and he suggested a floral color of Lilies instead of the one I picked out on the website that came with a box of chocolates, they could not mail those. I said that was perfect and I paid for the flowers $75 +.

The flowers were decent, but the experience left a lot to be desired. Ordered in advance for our anniversary, expecting they'd be delivered on the day I chose on the website. Instead they were delivered right away, which missed the point of having a delivery window. With the current worldwide pandemic, I'll give them a little leeway; they ARE dealing with shipping at a time when shipping volume is through the roof, and some of this might not be in their control. That said, I've reached out to customer service multiple times via email and online chat, and have yet to get a single reply after a week. tldr: Flowers:??? Customer service:???

Company sent a complimentary flower bouquet.

I ordered a beautiful vase with flowers for my spouse for our Anniversary. It’s was my first experience with FTD and I was very disappointed and now dissatisfied. The email came stated it was delivered and it never was. We waiting till 8:30 pm. I filed a complaint the next day. No one address the issue by phone call or email. When I called they contacted the local florist whom stated they did deliver and this was a lie, the flowers were reordered and I ask to have them call me once the delivery was made. No call. They delivery came late this evening but I was very disappointed with the results.

I ordered succulents for a friend as a birthday surprise. Never heard of FTD until I placed my first order last Thursday 04.16.20. My friend and I are social media influencer so I was excited to share with our friends and family. Order was expected to be delivered 04.21.20 and UPS shipping details said it was delivered to a locker. Checked mulitple times today and yesterday and no records of delivery. Even spoke with the front desk and there was NO records of our locker being opened by a UPS driver.