FTD Reviews

I ordered flowers for my girlfriend. Long story short, they never delivered. Tried to call and cannot understand the person on the phone because they sound like they are from India. Negative one million stars!!!

I ordered flowers to be delivered on 9/11. They didn't ship until the 11th and arrived on the 15. When they arrived they looked sad and wilted as if they sat in a hot UPS truck all weekend. I have ordered from FTD for decades. At this point I think I will need to switch to dealing directly with local florists even though it might cost a little more.

The flowers delivered to my mother for her anniversary were of outstanding quality. Thank you FTD for making her day. The colors were vibrant and the flowers were fragrant. We continue to use FDT because of the quality product they put out. It's easy to order from out of state.

My last two flower orders were delivered quite late. One was delivered at night! Literally at the end of the day. Very disappointing for the recipient who was celebrating an anniversary. I have been ordering from FTD for many many years and it's not a cheap service. I think they could work with better florists particularly in the New Jersey areas. Not good.

I have ordered from FTD many times. This time, I ordered a plant for my brother-in-law's 70th birthday and specified it was to be delivered on that date. FTD gave my order and delivery date the green light. The plant and card were delivered THREE DAYS after his birthday. I called and complained and was only granted a $22ish refund. Not acceptable.

My husband ordered roses for our 20th anniversary. FTD was the shop that was used by Flowers in 4 hours. The balloon was missing and the flowers were dead in day 4. I have the screen shot of tracking from FTD and the order number from Flowers in 4 hours.

I ordered a bouquet of flowers to surprise my Granddaughter on a Monday, going to work and when she received it, she texted me and told me how surprised she was to get flowers on a Monday and that they look beautiful in her office, sitting on her desk. So I got two things out of this order - beautiful flowers and I surprised by my granddaughter. Thank you for a job well done!!!

Accidentally ordered 2 of an item vs 1, along with 2 other individual items - all to be delivered to same address/same day. When realizing I had ordered 4 items vs 3, I immediately contacted customer service who told me “too bad, so sad…nothing we can do.” Less than 1 minute had passed since placing the order to contacting FTD.

If I could give them a “no star” rating, I would. We’re to be delivered on a Tuesday, they delivered them on a Wednesday to MY address and not the requested address. Said they’d pick them up and redeliver, sat on my porch for 2 days. Got a message that they attempted delivery but no one was home, which I found hilarious since I wasn’t home when they dumped them on my porch. Had to pay $20 for the delivery fee, which they don’t tell you up front and to pay $20 to have 3 days of this mess trying to get them delivered to someone going thru chemo is god awful service. Skip FTD and find a local shop that actually gives a crap.

The bouquet I ordered for my brother’s funeral was delivered 3 days after the service! No amount of compensation can remedy this as there are no do-overs in death. Buyer beware/don’t trust this company to represent you in your time of sorrow.

I had a bouquet sent to a friend who was laid up with an injury and whose birthday was coming. I ordered next-day delivery, and the flowers were there right on time. She was very pleased with the roses and thanked me delightedly. Thank you again for your courtesy, your prompt deliveries, and your professionalism.

Absolutely beautiful bouquet of flowers - better than the picture! I wanted wildflowers and they found the most beautiful wildflowers! Delivered the day I wanted & the card said what I wanted! Thank you so very much! The recipients could feel the love- in the midst of a difficult time!

I am pleased with my recent flower delivery on September 2. The delivery driver called my Mom to confirm the address. I will continue to order flowers for special occasions. I cannot recall anything but excellent service delivery and products. Keep up the great work. I will order again for the Holiday season.

Do not use!!!! Quality has gone dooooown down down down in recent years. I have been sending flowers a few times a year for many years now... I always order the premium bouquets. And for 100$+ to continue to get bouquets that are smaller than a soccer ball and completely underwhelming is very disappointing. This time I placed an order on August 30 for delivery on September 2nd.... Then they notify me that they won't be able to deliver until the 4th, but FTD only wants to refund me the same day delivery fee which doesn't apply... Terrible communication.... Terrible customer service. I canceled the order and will never use this service again. Yuck yuck yuck. Save your money. Call a florist directly in the area you are ordering from. You will get more bang for your buck.

THIS COMPANY HAS POOR ORGANIZATION AND COMMUNICATION: I use FTD because it is convenient and not because it is good. Had trouble (again) with an order today and spent so much time trying to communicate with them and get some resolution - I finally gave up. If your order makes it through - good for you! If there is a problem - FORGET IT. They send you down a deep hole of wasted time with AI-generated communication and text messages that request the same info 3-4 times in a row - just enough to get you to give up, while they say they tried.

I've known about FTD most of my life. I'm in a small area, and it's just easier to go online and order. That's one of the better websites that I've used as well. I have a wide variety of options depending on where I have to send something, and whether I'm sending it to a woman or a man. They also have a good price range of arrangements and you can expand or shrink it, depending on your wallet.

I've received flowers from FTD before and the purchasing experience was good. This time, I went online and purchased a Peace Lily for a friend who was having difficulties at work. The service was easy to use and it's a good quality.

I purchased flowers for my sister in the hospital and paid for same-day delivery, but they did not arrive that day. I had to call back and order them again. I also ordered a balloon with it, and it was not included. The flower arrangement itself was nice and cost about $70, but next time I order flowers, I'm just going to call a florist myself.

I have five daughters and they’re spread all over. It’s easier and a little bit cheaper to send FTD flowers that try to go and see them. A few of my daughters have sent me pictures of the bouquets, and everything seemed fine. According to my daughters, the people that delivered the flowers were wonderful and dressed well. Probably getting the same person, if I was to send flowers again, would be almost impossible, but I’ve been satisfied. My kids have been satisfied. But ordering a nice, little bouquet of flowers close to $100 each time is a surprise.

It was very difficult to understand the FTD person on a telephone order. Recently I had to get flowers to my daughter on a certain day and this was already a day late for her birthday. I was very pleasantly surprised when the FTD person was speaking easier and more clearly thank ever before. I was finished in record time, no repeating and the FTD person was all correct in the information and very joyful on the phone. Flowers were delivered, my daughter was delighted and I was so happy!

I Googled delivery services, and FTD caught my attention. The fact that it was very personalized made me decide to give it a try, and the first time I tried it, I loved the service. I know the person I sent flowers to loves the flowers. They wouldn’t stop raving about them. That’s why I decided to keep on using FTD.

I heard about FTD through my mother and got them originally for a funeral. Their website is very easy to navigate and straightforward. I recently got an arrangement for my wife for Valentine's Day and it was really good. FTD has a great price for flowers, and they’re really beautiful. They have quick delivery too if you decide to do the delivery option.

The flowers from FTD were of inferior quality. Delivery was late. I used them on a few occasions, but this would probably be the last because I’m not happy with the ways things are.

I like the products at FTD, but there should be more coupon codes because they are a little expensive with all the delivery and tax.

I am very well satisfied with the arrangements with the flowers as well as the fruit baskets. I have not received any complaints from the people that I had sent them to. Both the flowers and the fruit are fresh and are delivered on time as promised and when I have made an error in address and I called them immediately they have put notes on the order to correct my error. I have ordered verbally as well as online and I am totally satisfied with your service.

I ordered a vase with 50 roses to be delivered to my wife at home to celebrate our 30 years anniversary. I paid $130 based on the photo on their website. Instead, they delivered a box with roses inside it and a small vase that didn't fit them. Since when the recipient was supposed to assemble a gifted bouquet. The roses didn't even last two days. What a scam. They ruined our anniversary.

I ordered a very nice bouquet of flowers for my wife’s birthday. The bouquet was delivered on time in perfect condition. Pleasingly, the bouquet looked nearly identical to the photo in the selection gallery; beautiful. I have ordered many flowers from you in the past, which always have met or exceeded my expectations.

I've used FTD for many years. The arrangements were reasonably priced and ornately done. Recently, I purchased a funeral arrangement. I liked the price and it looked very presentable. The family would really appreciate it when it got there. I had it delivered on a Thursday on time and the family was appreciative. And when I arrived at the funeral the next day, I saw the flowers looked great and beautiful.

We’ve been using FTD for years. It’s kind of synonymous with flower delivery. I’ve probably been using them for over 10 years. The timing for delivery has always been really good. Because a lot of times, I wait until the last minute.

FTD has been around a long time. We’re not in the general area where the flowers needed to go, so we just chose that. This is an easy way to order. It was for our daughter’s birthday. It had multiple flowers, a very bright and perky birthday type. But she never got them.

I purchased flowers from FTD for the unfortunate passing of a business partner for our company. The flowers were a very good choice that I made, and it was right for the occasion. Everything went well.

FTD did a great job. I ordered flowers from them for my girlfriend. I got an email confirmation that it was delivered, but it was not delivered. My girlfriend looked all outside. I called FTD and they took care of it. They called back and said they would give me a 30% discount on the next one. They never did. That’s fine. The next day, she got a fresh new bouquet that was beautiful. Two days later, my girlfriend walked out on her gated back deck and the first flowers that were supposed to be sent were there. The second bouquet was beautiful. The first one was dull.

I ordered flowers from the FTD website to be delivered for a special occasion. I paid $120 including delivery for the deluxe “Rays of Life” arrangement. What arrived doesn’t look like what I ordered, but instead, a small group of flowers that look like they were thrown into a simple vase. I will NEVER order from FTD again. Customer Service insisted everything was correct.

On a positive note, the delivery was made on the correct date; however, the color of the flowers was incorrect. I ordered white "preserved" roses, and purple "preserved" roses were delivered. I offered to go back to FTD to get the correct color for the recipient, but the recipient said that the purple was fine. I hope the recipient actually likes the purple, but I would've expected FTD to contact me about deviating from my order.

The flowers were beyond beautiful and lasted quite a long time. The local florist did an amazing job in putting them together. Meanwhile, the website was intuitive and very helpful in illustrating the variety of options. The delivery was excellently timed so that the flowers didn't have to sit in the Texas heat. Highly recommend and will use again.

My flowers were delivered and were beautiful. I take pictures and show my friends. I don't have any one to get flowers for me so I buy them for myself. They make my day. I'll buy more over the year. I have bought some for my friends too. I appreciate how beautiful they are.

I ordered roses and a teddy bear for my wife for our Anniversary on July 25th. I wanted them to arrive on July 28th, our actual anniversary. Delivery was blocked for the 28th, a Monday but the website suggested delivery on Saturday, the 25th. They didn't arrive until the 29th. The weather was brutally hot over that time. By the time they arrived, the red roses were closer to black roses. My wife appreciated the thought but was disappointed with the flowers that arrived.

I sent a tea rose plant to my sister for her birthday however, even though it arrived on time it was nearly dead. This was not a bunch of cut flowers, but instead a live plant in a planter with soil. She sent me pictures of it, but I was unable to contact FTD to let them know. This also meant I was unable to get a refund. Pictures and receipts are included.

Ordering was easy. The flowers were delivered on time and the bouquet was as expected. This service is very pricey, but when sending flowers to another state, it is the only way to go as you cannot go to a florist or a grocery store to buy the and delivery them yourself. I use this system only because there is not other option.

One of our friends was in the hospital for a week or so and to brighten up her stay, we picked out the Prayer Plant and had it delivered to the hospital. They in turn got it to her room. She was extremely pleased with the plant and thanked us for its beauty and meaning. Great experience all around. Thanks!

07/25 I ordered a bucket of flowers for my aunt's birthday.... So I called FTD and I told them they arrangement I wanted... It was for Friday the 25th after 1:30 pm.. Never arrived. That's the first mistake, second mistake is the arrangement was not even close to what I ordered. It looked like a first grader put it together... How disappointed!!! I will never use this people again... I spent $80 for a Publix arrangement... I could of done it myself and would of looked better. Look at the first one. That's the one delivered.. Looked at second. That's what I ordered... Maybe not exact but it should of been very close.... They just threw it in the vase.. not cleaning the stems for a nicer look in the base with clear water.... I will deny paying this full price. I called the florist the used and told him off in a nice way.. but I will reach out tomorrow to FTD and I will get reimbursed. Do not use this company!

Using FTD is easy to use and there is a nice selection. However I send out more than one bouquet of flowers when I order. I’m usually sending them to my mother and mother in law for Mother’s Day and their birthdays. Luckily their birthdays are close in dates too. My in-laws also live 3 states over from us. With FTD I have to order each bouquet separately. Once I’ve made a choice on one bouquet and it’s in the cart, I should be able to place an order for another bouquet but to a different address. The system can still calculate all the same taxes and fees for each individual address. It would just help save a little when fresh flowers can be expensive to send.

I ordered an exquisite bouquet for $145. I picked out a specific one from their website for a friend who lost her son. She sent a picture of what was delivered and it looked like something thrown together by a child. I contacted customer service apparently in India and they offered some of my money back. I told them I wanted the bouquet I paid for delivered. They agreed to send another one. Again it is horrible.. It looks like weeds in a jar. I will never order through them again.

Celebrating our 30th anniversary. Had flowers delivered to the hotel. Appears they delivered the standard arrangement and not the premium arrangement I ordered. Flowers looked and smelled great but was not the premium arrangement I was looking to surprise her with. The small arrangement is what we received. The large arrangement is the same arrangement I ordered for our 25th anniversary, also the premium. They refunded me the price difference without complaint but I would rather of had the correct flowers for the occasion.

Friend's mom passed. Wanted some flowers and show a remembrance for her. Picked out a decent bouquet, she loved them and it was noted. Her and her mom enjoyed flowers and I was proud to hear how happy she was with the choice and their freshness. Just to show a little compassion in these trying times.

Roses were always fresh, beautiful, and fragrant. They last a long time and my wife is always grateful that she gets such beautiful flowers. They always arrive on time and ready for display. My wife says I get the flowers from a great place. FTD is a very reputable company and I am always pleased to do business with them.

Extremely disappointed in FTD! I paid for 36 white roses and that was not sent! The arrangement that was sent was not comparable I have to say that but that’s the truth. If I want carnations send me carnations, if I want tulips then send me tulips, if I want orchids the send me orchids. I will never use FTD again. I will go to other flower shops before dealing with FTD.

I ordered roses for my niece. They arrived dried up and turning brown. It was embarrassing and a disappointment to my niece and myself. I have always used FTD. I never thought flowers that were wilting and almost dead would be sent. I hope this never happens to anyone else.

I ordered a Classic Ivory arrangement on July 2 ,2025; order #** to be sent to a Darlene **. What was received was a purple arrangement. I contacted you via the chat. Was told I would be getting a call and/or email to see what can be done to rectify the issue. I have never heard back. Needless to say I am very disappointed.

I ordered a specific Premium arrangement. Something completely different arrived. Had I not been sent a photo, I never would have known. The follow-up (correct) arrangement was sent, that didn't look anything like a "Premium" arrangement. Photos were sent. The roses had burnt edges on them. I am very disappointed. It simply did not look like a first class arrangement.

It was beautiful and so easy to order and have it handled. They loved it and said it brought them cheer. Thank you for making an hard situation a bit easier to handle with such care. You guys always make each experience so much easier regardless. I always recommend using you and becoming a member.

I ordered flowers that showed up in search bar when I typed iris. The bouquet was supposed to have irises in it. It has none. I called your 1-800 customer service and was told I’d get a discount or refund and new bouquet would be sent out same day. None of that happened. I have Been ordering flowers from you for years. That was the last time.

Multiple times I have placed orders with FTD for occasions such as birthdays and orders did not arrive as scheduled with ZERO notification that there was a problem. Even when I called I was told to wait, “it was coming” but never did. Had communication occurred, I could have made other arrangements. NEVER again will I place an order from FTD!

I really wanted to like this company. I currently do some of my banking through USAA and on their website, they offer certain perks. They were offering a discount for flowers for Mother’s Day through this company FTD. I do trust USAA and thought that this would be a good company. I have never ordered flowers to be delivered before because I’ve always felt it is best to support a local florist, however, this year I was very busy and still wanted something nice for my mother. I will give them a few stars because they did deliver a bouquet to the correct address, on the correct day, within a reasonable timeframe that day. The delivery was fine, minus the fact that the flowers were left on my mother’s front porch, however, my mom could not remember if she heard the doorbell or not so that’s not necessarily the companys fault.

The flowers did arrive, and were beautiful, but customer service was lousy. I was a new customer, filled out all information that was asked. I got an email stating I'd need to call customer service. I called, and promptly had to answer each and every question on the form 2 and 3 times each. I guess they thought I'd give a different answer? They were eventually satisfied, and processed the order. I emailed customer service, merely wondering why I'd had to go through all that again. I got a very curt email in return stating I had to call customer service, which I already had. They also mentioned if I emailed them again before they were delivered, it'd automatically be rejected. I got a survey, and was fairly generous with them, but mentioned I had an unresolved issue, clicked that they could contact me, and provided information. Needless to say, I never heard a word from them. Don't worry FTD, I won't contact you again, as I'm done with you.

After bad experiences ordering flowers for a friend in Palm Desert through other companies I thought FTD.com would be a reliable company to order from. They presented a beautiful bouquet in a vase and I paid $52 to have it delivered. What showed up was flowers in a plastic sack like you would get from a grocery store and a separate vase. Four Roses and a couple small flowers and buds with some leaves and that was it. When I called them they only wanted to refund $10. I could not be more disappointed and I will never ever use FTD again.

From the time I bought the arrangement and the item was delivered, the process took about less than 24 hrs. I was thankful I could send these flowers to a friend to cheer the family up a bit. Thanks you for the prompt response. I would definitely recommend FTD to my friends.

Disgusted with FTD who I used to rely on. This is the second time that an order was not delivered on time. I even received a text saying the order was delivered when IT WAS NOT. I ALWAYS ORDER IN ADVANCE. My Niece was waiting ALL DAY. I called and nobody could tell me WHY I got a text saying flowers were delivered. Fraud. All they did was refund the delivery fee. Big deal. The flowers were delivered the next day. Not what I wanted. I have spent years and a lot of money with FTD. That stops now.

On Thursday 6-19, I ordered flowers for Saturday the 21st of June. I was told you could use the extra time to find a florist close to my Nephew and his wife, in order to have fresh flowers delivered. Later on the 19th I rec'd another email stating the flowers had been shipped and I could track them if I liked. I assumed you couldn't find a florist IN MISSISSIPPI because they were shipped 2 to 3 days before their requested delivery date! I always ask my family and friends to text me a pic of the flowers they receive. Your 2 days in shipping "bouquet" looked nothing like your advertisement. I asked for 2 dozen roses to fill out the "bouquet" and instead it looked like a bean pole. It will be quite some time before you get another order from me and I will never order giving you extra days "to find a local florist", so they can be in route for 3 days. That's just how they looked. $107.00 to be that disappointed. Jim **, former weekly customer.

The delivery was not made on the requested date, when the flowers were delivered, they were wilted and poor quality. Very embarrassing to me that this was the quality of flowers that I would send to someone. The follow from FTD was slow and not very responsive to the issue.

Ordered flowers- got a notification that they couldn't deliver so I needed to call to change. Called and got into a continuous loop that was trying to sell me a medical alert. No way to get out of it. Made three attempts, trying different prompts. No luck. I think FTD did it on purpose. NEVER using FTD again after that. Thought about calling Better Business Bureau.

Your help and support have been excellent throughout the years. I am pleased to be one of your loyal customers. Sending flowers to my dear friend in a retirement place has kept her happy and thankful. Friends and family have always praised the beautiful flowers! I am also thankful for your service, beautiful arrangements, and punctuality.

I ordered a beautiful bouquet for my mother's birthday. The flowers arrived a day late, and in absolutely terrible condition. When I called to request a refund, they were willing to resend the flowers, but no refund (even partial) was offered. I'm sorry... I spent $80 so that my mom would have nice flowers on her birthday. You failed to deliver anything on her actual birthday, and then what you did ultimately provided was in such poor condition it went right into the trash. This is unacceptable customer service, and I will never order from this company again.

Two different times, once for Mother's Day and the second for my daughter's birthday. Mother's Day, the flowers were not delivered on Mother's Day, but a week later, after I complained. On my daughter's birthday, I paid for flowers, a birthday card, chocolate, and a balloon. They only delivered the flowers, and I had to complain, and they refunded my money.

My order placed on valentine day was delivered on the 15th. I thought it was a one off but it happened again with my last order, which was delivered a day later, after my wife already left town. Disgraceful. I will not recommend them to my worst enemy and I am done using the service.

Flowers ordered for my brother's funeral 4 days before requested delivery date to funeral home. Charge applied immediately to card. 5 hrs before funeral I received an email saying they could not deliver the flowers to the funeral home. I had to make a last minute call to another florist and luckily they could deliver my request. They said they could deliver to a home address but not a funeral home. Why do they sale and advertise funeral bouquets if they can't deliver them? Will never order from them again.

The sunflowers I had delivered never opened. Day two they slouched over and proceeded to die. Day three they cracked around the neck and some “blossoms” broke. Day four I gave up and they went in the trash. The best FTD would do is give me half my money back. Still haven’t received it.

It was very disappointing, first time my daughter got flowers at work for birthday, paid a lot of money and made sure to add balloons and nothing! Just flowers and they were only ok. I was sad because nothing said birthday except her delivery card. It took me an entire day to pick which florist and then to be let down like that feels like I wasted my time.

I placed an order for a sympathy plant. I made my selection from a picture on the web page. The plant that was delivered was not the same one I ordered. Very disappointing. Why advertise one thing and deliver a different and less attractive item?!:( I will not place another order from this online site.

Absolutely unacceptable. I ordered flowers for my grandfather’s funeral—one of the most emotional and important days for our family—and NOTHING was delivered. There were no flowers at all. When I called to find out what happened, they refused to tell me which florist they used and had the nerve to offer just a 50% refund. Half a refund for no flowers? That’s insulting. This wasn’t some casual event—it was my grandfather’s funeral. Their complete lack of professionalism, compassion, and accountability is beyond disgraceful. They added stress and disappointment to an already heartbreaking day. I would never trust this company with anything important. They failed our family when it mattered most.

I ordered a Birthday arrangement ten days prior to delivery date. The flowers were not delivered on the day I requested. I called the 800 number and they rescheduled the delivery for the next day. The flowers were not delivered that day either. I called back and they wanted to deliver the third day. I said no and requested a refund. They grudgingly agreed to a refund. A very special birthday was negatively impacted by FTD and their local contractor. Do not order flowers from FTD. Call your local florist instead.

I ordered two standing sprays within weeks of each other for funerals. Both times the names were spelled incorrectly. I called and corrected the spelling and when it arrive both times, it was spelled incorrectly. I also had one delivered to the funeral home instead of the church I requested. Not sure where the communication problem started. Theses orders were not online, I actually spoke to people.

I was very disappointed about the communication I had with the florist who was delivering the flowers. If I had not connected with FTD I would not have known that they were delivering late into the day. I also thought that for the price we would have gotten more flowers, albeit the flowers were beautiful.

Sent the flowers to a relative out of town. Ordering on line was easy easy, no hassle. There were multiple beautiful arrangements and sizes to choose from. Delivery was perfect. The only thing I would change is for FTD to send a photo of the arrangement sent so I could have seen it exactly as it was delivered.

My daughter sent me Mother's Day flowers. Most businesses are hoping you will let them slide like she is doing. I, the mother.. am holding FTD accountable! It was embarrassing the shape the miniature rose bush was in, it had a deadly fungus. The buds were not attached or hanging and fuzzy growth was on them. I called (whole different ((yucky)) experience) and they scheduled another delivery. The second plant was worse if you can believe it. It was completely dead within 5 days.

If I could give them 0 stars I would. I ordered flowers to be delivered a specific day for an occasion for my 4 year old niece. FTD accepted the order, took my money and then the next day said the delivery would be 3 days later, totally missing the occasion for which they were sent. I was offered 15% off my order. Flowers still to arrive late. DO NOT order from them.

I placed an order yesterday 5/20/25 to be sent to my sister for her birthday today! The order received was not what ordered & I was very disappointed! My sister sent a photo of the order she received & I couldn’t believe what horrible condition of the flowers! I asked for a refund and customer service stated they would refund 30%. The refund was not close to 30% of the order! Customer service was horrible & disconnected my chat before my issues were addressed! I got a sense they did not want to listen with my concerns!! I will not order from FTD again due to poor customer service & products!!

I ordered the premium flowers and paid 96 dollars for my order! It looks like a child made this arrangement!! I will never order flowers online ever again. It isn't even close to the fullness of flowers that I paid for. I'm disgusted that a company can take money from people and do their job sooo horribly and not even care, they said they will send me another order, I don't want another order looking exactly the same! 96 dollars! Are you kidding me. Take these things back!!! I want my money back! I tried to upload photos of what I had online and what I got and it wouldn't let me.

Ordered from a limited item page as wanted same day delivery which I paid for, did not get the arrangement or the bear I selected, they sent whatever they wanted. And did not deliver until the next day and could not give me an eta even though it was supposed to be the same day. They would not give me an eta for the next day. Garbage site. Will not ever use again.

I ordered a Mother's Day bouquet on 5/9/25, two days before Mother's Day. I paid a total of $125.16 in order to get Saturday (weekend) delivery so that the flowers would be delivered to my mother on/before Mother's Day. However, the order was delivered on the following Monday, over two days late. I am dissatisfied, having paid extra for a Saturday delivery. Moreover, the flowers were not fresh. The petals fell of the roses as I was taking the bouquet out of the delivery box.

Whatever you do, please do not buy flowers from FTD. They do not have the ability to deliver them quite frequently. I placed an order before Mother's Day that was to be delivered in a timely manner. I called on Mother's Day and there was a mix-up on the address. Things happen. I was told that they would be delivered on Monday. This also did not happen. I called Monday night and they had no explanation for why they were not delivered on Monday. They did say they could schedule them for delivery on Tuesday. At this point I have no confidence in FTD at all.

I contacted (online) a florist in Las Vegas for a Mother's Day delivery for May 9 (the Friday before Mother's Day) on May 1. My Mother in Law lives in Vegas so thinking it would be definitely fresh flowers. Little did I know the order went through FTD. On Friday I get a call from the delivery person that she needs a gate code. So called my Mother in Law, got the gate code and texted it back to the delivery person and she acknowledged by texting me back "Thank you". Also stating the flowers wouldn't be delivered until Saturday. I said fine. Well on Sunday, Mother's Day they still hadn't been delivered. I called, texted and emailed. Finally a few hours later got an email from FTD saying they were working on getting my order delivered. Well they never got there and that was the last I heard from them. Luckily I paid thru PayPal and they reimbursed me my $96. Very disappointing from FTD... I will never use them again.

Absolutely zero stars. Their customer service is terrible. They are rude and they hardly speak English. It took over an hour to order two Peace Lilies for a funeral. I had to speak to five different people before I could even get a professional assistant to help me. Then they wouldn't cancel my order after I requested it and insisted that I would take my business elsewhere.

FALSE ADVERTISING BY THIS COMPANY. I ordered flowers for Mothers Day, that of which this company advertised delivery the day before and/or on Mother's Day. I get an email late in the day on Mothers Day stating they can't deliver the flowers! Unacceptable. This company obviously makes false promises, so be cautious if ordering from them!

For Mother’s Day I ordered my mom a plant. Was so disappointed when she sent me the pictures of how it looked. Called customer service and I was told I would get 30% refund and they would send another plant. Unacceptable! After being on hold for over 5 minutes I was told I would receive my full refund. Of course I have to wait 3-5 business days. Now my mom has to wait for a better gift.

Your service is HORRIBLE! If there was a zero Star, I'd have chosen that. I get one order mess up, but over the past couple of years, I've had several, from a broken vase to not following delivery directions, it's always some excuse. And then, you only want to offer a $15 refund toward the purpose, which shows just how bad others delivery issues have been. You have to offer a ridiculously low refund because issues happen so frequently. And now you have an updated "delay" policy to prevent you from having to deliver full refunds for your lousy service. There are other MUCH better quality delivery services that I will be using going forward.

Ordered 2 items for 2 different recipients after receiving a coupon code for FTD through a USAA promotion. 1) Never got an email confirmation for the first order. Reached out to customer service, and was told there was no record of the order on their end. They recommended re-ordering. 2) Then, the recipient of that order received it twice over, and I was also charged twice. 3) For the other order, I needed to change the delivery date within 10 minutes of placing the order. I was told by the rude online chat this was not possible. So, I called and that customer service rep had no issue changing the order delivery date. Chat service is a mess. Overall, this company is a mess, I've never had these issues with 1-800-Flowers or Bouqs, so I will be taking my business back to them.

I purchased an arrangement called "Your Precious" exquisite bouquet. It was the most expensive and the best-looking bouquet offered of the "Your Precious" bouquet. What was delivered was a joke. It was poorly made and barely looked like the least expensive bouquet. I asked for a full refund and was offered 30% off. I am still fighting to get a full refund.

Update: FTD did replace the arrangement but only because of my review on Consumer Affairs. (Phone calls got me nowhere.) The replacement arrangement was satisfactory, but nothing to write home about. I learned a good lesson here. If you're sending flowers, find a LOCAL florist in the town or city you want to send the flowers and contact the florist directly to send the arrangement. A lot of fantastic florists do not participate in FTD programs for various reasons.

Decided at the last minute to send birthday flowers to my friend. They got there in plenty of time, they were beautiful. Really liked the options that came with it, card and chocolates is what I picked!

Easy-to-use website and beautiful arrangements. On-time delivery at a reasonable price. Wonderful company that met the needs of what I was looking for. The arrangement chosen really brightened my friend's day! Thank you!

Amazing customer service. Courteous and knowledgeable. The forever rose our employee received was crushed and dirty. (shipping issue). They re-sent the order the same day which was very sweet and it was still received in a timely manner. Thank you for your kindness.

Ordered flowers to be sent to a small funeral. They never showed up. Called FTD and they lied and said they were delivered. After going back and forth they said they would redeliver them. So I asked them to deliver the flowers to the person's home since the funeral was over with. Guess what?? They delivered them to the CHURCH!! TWO DAYS AFTER THE FUNERAL! The incompetence is infuriating and I am so embarrassed. I saw another review saying that FTD stands for "Failure to Deliver" and I couldn't agree more!!

Flowers were ordered and delivered to the office. They were withered but we tried to revive them in water, to allow them to try to open. Instead, they rotted. Very unhappy with this, which was supposed to be a gift to celebrate an event. Shameful.

TERRIBLE SITUATION FTD. FTD is the worst retailer of floral delivery there is. I would not recommend them to anyone whatsoever! The 3rd party CS is international and the delivery service is deplorable as is the FTD Service.

Terrible terrible terrible experience, I don't know where to even start.. Day 1 of flower arrival, I received the flower bouquet which I bought (in good spirits bouquet) for my wife's birthday, however the flower bouquet which we received is nothing like what is described in the photo in FTD's website. The flower came in a box, and was dried up. The sunflowers and a few others were flattened / crushed by the box.

If you want to spend a lot for a little it’s perfect. Even better if you want to prank anyone with flowers that say you dislike them, perfect. $71 worth of flowers!!!! This is really bad, I’m sorry I couldn’t go to an actual in person florist. I’m out of the country for work and wanted my wife to have a nice birthday. Instead she asked me why I sent her prank flowers….

I wish I could leave ZERO stars. I ordered an arrangement for a memorial services on Wednesday, to be delivered on Saturday to a funeral home. I received and email that the flowers were delivered and found out the next day that they were not delivered. I contacted FTD on Monday to have them delivered to the daughter at her house on Wednesday since they did not make it to the funeral home the past Saturday. They did not deliver those, so I requested a refund and they were able to do that fairly quickly. TO FTD, please leave the flower delivery business, people rely on your service and you have failed miserably. I will never do business with you all again and will tell others not to as well!!!!

Ordered an Arrangement for my wife for our Anniversary and scheduled for delivery on our Anniversary. Get 2 emails one stating out for delivery and another saying delivery the next day. Call to find out status told arrangement I ordered could not be filled by local florist so had to go outside the area and arrangement is being shipped UPS. Instead of my wife getting a pretty arrangement in vase looing right she gets a box with arrangement inside of it left on the front patio. Absolutely sad this is how the company works. For my dissatisfaction was offered 30% refund then 30% and finally 50%. Nothing makes up for the complete dissatisfaction from this whole process.

I ordered from this site for my mother's birthday. Not only were they not delivered same day, they refused to give me a shipping refund for same day delivery and proceeded to tell me they would be delivered the following day before noon. Lo and behold they were not delivered on that day either. They wanted to once again tell me it would be delivered the following day, meaning 3 days later!!!? Worst experience I've had with a service like this. I asked for cancellation and a full refund and was only able to get a percentage back! SCAM!!!!

I ordered a gift for my daughter who had a baby girl From start to finish I didn’t get a good feeling .My instincts were right. Specific instruction to hospital reception delivery went to a loading dock. Customer Service said it WAS delivered but not really! BEWARE!!!

Ordered flowers for a funeral! Found out a month later that it had been cancelled. No email. No call. I only found out because of a credit on the Credit Card. I called to find out why, she did not have any idea because so much time had passed. Will not order from FTD again!!!!

I ordered a MULTI colored ROSE bouquet on 2/7 to be DELIVERED on 2/10. Informed recipient of delivery date so not to miss. Having waited ALL DAY left for dinner at 5:15p and delivery attempt at 5:45p. No attempt has been made to redeliver, even to neighbor. I was reimbursed $17.49 of the $79.49 charge. So FTD got $62.00 for NOTHING. This was to be a Valentine's gift.

Funeral arrangement was ordered on 2/28 for a memorial service scheduled for 3/7 near Fresno, CA. The afternoon of 3/7, I received an email stating that they would not be able to deliver the order and stated they could deliver the order within the next 3 days with a $10 refund applied to the order or cancel it with a refund and a future $10 discount. The next email I received stated they "have not been able to reach me at the phone number provided". I emailed back requesting they deliver to a home address as an alternative and provided my cell phone number. Within 10 minutes they called the phone which I sat next to the entire day where they had not been able to reach me before.

I ordered flowers several days in advance of the day they were to be received. They were delivered a day late. The delivery person was asked why they were late and he said they just didn't get to it. That is unacceptable. I could understand if there was inclement weather or I ordered then the same day. For a $20.00 delivery fee, they should have been on time!!

I wish the Indiana's Attorney Generals Office would sue the **** out of this company. They take your money then they will send it to a local florist to take the order for half what FTD charges you. Then FTD will give you a FAKE confirmation #. When the order from FTD is sent to the local florist "THEY CHOSE" and the local florist says "NAW", they can't make that arrangement for that price. So you can't blame these local florist trying to make a living, I get it. So even though the order was canceled by the local florist and since nothing was done on the florist end then they shouldn't owe me a refund right? Not according to FTD. And every number FTD gives you in their so called emails and conformations, when you give those numbers to your FTD REP from way the hell over yonder, none and I mean none of the numbers they gave you all of a sudden doesn't show in their system. This company is stealing right in front of everyone.

I ordered flowers for a memorial service and confirmed the delivery the day before which was affirmative. I received an email AFTER the service saying my flowers could not be delivered. I also found out that several other people who also ordered flowers through FTD did not have their flowers delivered either. My advice is to contact a local florist DIRECTLY in the area you want them delivered to and go through them instead of FTD (aka, Failure To Deliver).

I ordered flowers for an out of state funeral. An hour AFTER they were scheduled to be delivered, I received an email that they could not find a florist to deliver them but would be happy to reroute them to a person's home. I responded asking how/why and received the same autogenerated email. Of course, I was charged and they are not confirming a refund. If they had bothered to tell me yesterday, I could have at least had an opportunity to contact another florist. I will NEVER use FTD again. Horrible experience and even worse customer service.

Worst company I've ever dealt with. Didn't use local florist, had the flowers shipped from Ohio to Nebraska. Took 4 days to ship, the plant showed up dying. Agreed to send a new shipment, that one took 6 days, and the plant showed up dead. Agreed last night to send another plant "from their best florist" to be delivered on Thursday. Today is Wednesday, no notification of plant sent. I called customer service again (probably in India because all 7 people I've spoken with during this debacle were **) and they said "they'd do their best." This company simply doesn't care.

Ordered a funeral spray from FTD for 2/23/2025. Didn't show up. They said that it was delivered at 1p.m. The funeral service was 11:30 a.m. and I asked the delivery to be before 11 a.m. Not only was it late, it didn't even show up. After the service, we stayed in the reception room till 2:30 p.m. If they couldn't deliver to the chapel on time, why can't they send it to the reception room? They also didn't call or leave any phone messages for their mishap. The funeral was a significant event. It was our last chance to pay our tribute. Besides cheating on my money, it hurts.

Absolutely horrible company!!!! Completely ruined a funeral!!! My family and I ordered flowers from this company for our mother's funeral to be delivered the day before her service. (The only flowers for the funeral) I received an e-mail asking about a substitution the day before. I responded 2 times asking questions about the substitution. Received a generic email from the company assuring me a beautiful arrangement will be made at the florist choice. We arrived next day to the funeral for NO flowers to be seen. I check my e-mail and have one waiting from an hour before that stating they still haven't heard from me and are wanting to verify substitution and if I don't respond they will be forced to cancel the order??? Seriously the multiple emails with questions doesn't qualify as a response???

Ordered flowers for my wife for our anniversary. Was told they would get here on that date. 8:30 pm, still no delivery. I call customer service and was sent to a call center that could not offer any help, not disclose the flower company, and their solution was to send my wife an email to say sorry. I explained that our night was basically ruined. All they could do was read from a script. No flowers for the anniversary, she's not a happy lady. Thanks FTD. Never again.

If I could give 0 stars I would. The disappointment on a girl's face is heartbreaking. I purchased 2 dz long stem pink roses for my daughter. I called customer service on the 14th and was told a new bouquet would be sent arriving on the 18th. I had to call this morning the 20th because we still haven't received the second service. I was told I would have to order a bouquet from a local growers collection, but pink roses aren't available there either. I took a refund.

I would stay as far away from this company as possible if you want your delivery to be on time. Long story short... I ordered flowers for my mother for V-Day because my Dad passed away a few months ago. She has been having a hard time and my siblings and I wanted to do something special for her. I placed the order and confirmed delivery of 2/14. Late in the day on the 14th, no flowers. I pulled up my order and they were now not coming until 2/17. My mom was leaving her house on the 15th for 3 weeks so anything beyond the 14th wasn't acceptable.

The worst quality flowers I’ve ever seen.. Ordered them for my gf for Valentine’s Day.. Granted they came on time however they were wilted, most had brown spots on them and one or two were actually broken.. I paid 116.00 to be embarrassed.. I submitted a complaint on FTD's website and they emailed me that my order will be resent.. Waited 2 days and called to them just to talk to a representative who has absolutely no idea of any order being resent.. They then offered 30 percent refund which is a joke. I asked them to please resend the order with fresh flowers like I saw in the picture when ordering and they declined.. I will never order flowers from them again

This company is a joke. I placed an order for flowers in Jan 2025 to be delivered on Feb 13th 2025, The flowers were never delivered, No one contacted me or my wife. So, I called the and was told that they will be delivered on the 14th. Nothing was delivered. So I contacted AGAIN. They will be delivered on the 17 with a larger bouquet of flowers. The 17th come and Nothing was delivered. I called and was told that they no longer have that package that I ordered. I told them to refund all my money by COB. I do not recommend buying ANYTHINg from this company.

Absolutely terrible, ordered Valentine’s Day flowers mid January (so super organized), flowers did not arrive so I called, got a lie then an apology, 3 emails and 3 days later still no flowers but a 10% ($8.00) refund - total joke, they don’t care, it’s just a process, flowers didn’t arrive, will answer your emails with push button responses then eventually agreed to a full refund but that wasn’t really the point - I wanted the flowers delivered! They take the money and basically have no follow up - I WILL NEVER USE THEM AGAIN, because sadly this is 3 strikes!!!! I’d go local.

I ordered smiles and sunshine for my mother for valentine's day 2025. Smiles & Sunshine - Deluxe with Vase. Order #:**. $111.28. She got 9 roses and some greenery. They offered me 30% off my order. My mom called me to let me know. She thought I just ordered roses and only got 9. Told me not to worry about it, they were pretty. The picture I ordered from had various flowers including roses. A full bouquet. Never again will I trust them to handle anything.

FTD is literally the worst company I have ever dealt with. They did not deliver my flowers and rather than discussing the issue or responding to my request they just flat canceled my order. Terrible experience and I think others deserve to know so they don’t make the same mistake.

Nothing says Happy Valentine’s Day to your wife like dying and rotting flowers that were delivered late. On and on a $100+ purchase their way to resolve it is to provide a $30 refund. I have lost all trust in this company. Do not recommend.

Ordered Valentine's Day flowers. Received confirmation. Never delivered. Was completely ghosted. Never received notifications about any delays. Online tracking just says "Scheduled". Have been on hold with Customer Service for 30 minutes now. Infuriating a business as well known as FTD would screw up something this badly.

FTD advertised same-day delivery for Valentine's Day, I placed my order early in the morning. I kept checking the status of my order, at which time it said the order was delivered. I never received my order. Someone was present to receive the order, flowers never arrived. I will never use FTD or recommend them to anyone. Buyer be aware.

This is definitely an expectation vs. reality. Do NOT trust what you see in the pictures of the website, you will be disappointed. Ordered one for my wife and one for my daughter’s FIRST Valentine’s Day. My wife’s rose petals were pretty much discolored and I upgraded my daughters to exquisite but it somehow looks worse than the standard option…wife said she would’ve been happier if I went to the Dollar Tree and got a bouquet. Would’ve saved almost $300. 1 star because the flowers actually got here. I know it’s technically a third party service (Maya’s Flower Shop), but this was just…did you even try?!?!

I bought 3 dozen assorted roses for $137. The flowers came tightly packed in a small cardboard box. After unpacking and putting them in vase all the flowers wilted over the vase. Some of the flowers were brown on the edges, already showing signs of wilting. The assortment looked nothing like picture. Customer service offered 20% refund. I’ll never use this company again.

I ordered flowers through FTD for my wife two days before Valentine's Day. What I got was a message saying, "Sure, we can get you flowers, but the soonest they can deliver is 17 Feb." This kind of defeats the purpose. It took me 5 minutes to find a local flower place myself and have them make a delivery on Valentine's Day. How useless is FTD?

Ordered the exquisite bouquet, which was the largest one available. What was delivered Was nowhere close. Looked like something you could purchase from the grocery store. When reached out to customer service I just wanted a new one to be delivered like the picture they put on their website is, all they said was sorry here’s $20. Are you kidding me? I’ll never order from them again. Included pictures down below.

They confirmed order would be delivered. Did not deliver. Promised delivery next day. Did not deliver. Admitted they didn't even have a florist in the area. Tell that to my eleven year old granddaughter on her Birthday. I will never trust them again and recommend you do not either.

We ordered flowered to be delivered to a relative to mark a milestone anniversary on 2/6/25. Flowers not delivered 2/6. We called customer service who promised the flowers would be delivered on 2/7, we weren’t happy but what could we do? So were flowers delivered on 2/7? No. Again we called customer service, when we asked for additional compensation they cancelled our order. We will never do business with FTD again.

I purchased a plant for my cousin for the passing of her brother. When the order was delivered by UPS, it came in a box. The plants were separate and needed to be assembled into the basket. My cousin was confused and didn’t know what to do. There were no instructions. Number one when you order something online, you expect it to be delivered just like it shows in the picture. Nowhere in the instructions did it show that it is to be assembled. That was the first disappointment. The second disappointment is that there was no instructions and no peat moss to go on top of the plants. In the picture online it obviously shows peat Moss. When I called customer service they said it does not come with peat Moss. This is a true case of false advertising, fake marketing and I’m truly disappointed. For anyone wanting to order from FTD, please expected to be disappointed.

These flowers look nothing like the online image, and they are dying and dropping. So unacceptable. I’m embarrassed that these were actually delivered. Will never order from here again. I also paid for the premium size and quality option, so this is the ‘best of the best’ from this place.

I thought ordering had gone well UNTIL I got emails stating I needed to contact FTD directly - 6 or more written communications and 3-4 telephone calls & they wouldn’t answer or even tell me what the problem was for “security reasons". Never again will I deal with them.

I usually use Flowers.com, but I wanted tropical flowers that FTD had and not others. They charged $20 for delivery and they showed up frozen and thrown on their side (spilling out). Called CS and the only thing they offered was redelivery a week later.

This company basically runs a scam! I ordered flowers to be sent to a Celebration of Life in another state. I tried multiple times to place the order online but the street address (which is for a hotel that has been in existence for 30+ years) kept giving an error message that they do not deliver to a PO Box or APO/FPO address. I called customer service, which is not located in the U.S. and was told that I could place my order with them by phone. I should have hung up right there and went with someone else.

I recommend that no one use this company. Especially if you're sending flowers to someone in a tragic position. One of my best friends passed away in December and his widow was having her first birthday without him. I ordered flowers for her that never arrived. At first they said they needed a valid address. It was the county sheriff's office. Then they said it would be delivered the next day. The flowers never were. I canceled the order due to their incompetence and excuses. They've claimed that they sent a refund. But, time will tell. Very shady bunch. I strongly recommend you use another florist system.

I placed an order with Ftd.com yesterday January 13, 2025. It was supposed to be delivered today. I did not hear from FTD except by an email that was sent this afternoon in the email. They indicated that they could not complete my order because they needed to speak with me about it. When I called them, they informed me that my order was randomly flagged for a review by their finance department. This was after I had been put on hold twice already while they searched for my order.

I was disappointed and embarrassed by the FTD arrangement that I thought I bought versus what my relative received. The pictures tell the story perfectly. When I alerted FTD of the fact that two out of the three plants were dead on arrival they refunded me a meager 30% - of course not including the shipping fee. I will not be ordering from them again.

This was the worst online purchase I have ever attempted. I made a selection and after multiple days they said they couldn't fulfill but would need more time. I heard nothing from them until I called to find out they had no intention of filling the order. They canceled the order and credited me only a portion of the full amount, the customer service agent gave me all the incorrect information and was very unhelpful. I was unable to talk to a supervisor but after they said they would call back they did not so I called again. They did not resolve the issue and I am still waiting for a full refund for this issue. I will not use them again. Very disappointed.

I ordered a dozen red roses online to be delivered to my wife at work to celebrate her retirement. I placed the order on 1/4. It is now 1/6 and the order is still not delivered. Have made 4 calls to customer service with nothing but apologies, with no effort to fix the problem. What should have been a celebration of my wife's retirement has turned into a source of frustration thanks to this poor customer service.

I placed an order this morning for a bereavement delivery. After 9pm, found no delivery was made. I chatted twice with FTD and each person could find the order but it doesn't show in my account for me to pull up myself. I was charged with my bank account already so they had me call their 800 number. The phone rep couldn't find the order with the number provided, so put me on hold. After 13 minutes, she came back and said she finally found the order, but can't find out any information about why it was not delivered and sent me to another department. Another 5 minutes on hold, a voice mail message said they are so busy delivering Valentine's flowers (it's January 4th!!) and if need to check on an order status to go to the website. Of course, I can't since it's not in my account! This is ridiculous!!

I ordered a $180 Sympathy Arrangement from FTD for my stepmother's Saturday morning Memorial Service. Because the burial is next month, in a different state, there was no involvement of a Funeral Service at today's Memorial Service. To be positive that the floral arrangement got there, I called the Church Office and spoke to the Church Secretary, who gave me her name, her phone number and her assurance that she would be there Friday afternoon to receive the flowers. Then I placed the order and received an emailed receipt, that stipulated delivery to the Church Friday afternoon! After that, I called FTD customer service to review the request, and to confirm that they had all that was needed, and that there was no misunderstanding. This evening, I talked with my sister who told me that the flowers never showed up!

If I could give a negative review I would - I ordered a floral arrange for funeral for an employee's parent 3 days before the event. I did not find out until 2 weeks after that the arrangement was cancelled and never delivered. I contacted FTD and got "I am so sorry" but we did try to contact you via email after the event to let you know. I did not receive any email notifications from FTD that they were cancelling this order prior to the event and when asked why they did not call they simply stated that they sent an email. They then tried to tell me that they could not find a florist to do this because it was too close to Christmas. Then she tried to tell me that the closest florist was over 100 miles away (in a large city). Now our company looks terrible for not acknowledging a long time valued employee's loss and all I got for it was "I'm sorry". DO NOT DO BUSINESS with this oversized and overpriced company that will not follow through on what you need.

We ordered a "premium" version of "Lovely Lavender Bouquet" from Flowers by Nora of Skippack. Instead, we received a substantially lower quality bouquet from Kremp Florists from Willow Grove PA more than 20 miles away. Some of the obvious differences between "Nora's" ad and the flowers I received include a cheap clear glass bowl instead of an attractive clear lavender vase, my $5 greeting card with message was replaced by a 3x4 note and, instead of a bouquet of predominately lavender (or purple) flowers, I received a mixed color bouquet where about 40% of the flowers could be described as lavender or near lavender. Had the bouquet cost about $50 I probably would not have made much of a fuss, but at more than twice that much, the first word that comes to mind is RIPOFF!

The arrangement I ordered looked nothing like the one that was delivered. I understand that they can't guarantee the exact flowers, but the arrangement was completely different in style and shape. FTD proposed redelivering the flowers, but did not ask for a picture to see the discrepancy, so I did not feel that they are really interested in quality control, and I do not feel confident that the re-delivery will be correct either. I do not think I will order from them again. I ordered "Snow Angel Bouquet."

I am beyond disappointed at the floral arrangement delivered to a business associate on 12/20/24. I ordered "Let It Snow Tree-Premium". The one delivered is nowhere close to the arrangement that I ordered, nor the price I paid. If a photo had not been taken, I would have never known the Florist delivered a much cheaper and inferior arrangement. (Photo 1 is what was delivered and photo 2 is what I ordered.) All floral deliveries should be mandated to provide the purchaser with a photo of what was delivered. What this florist did, borderlines on fraud.

I received flowers for Christmas and they were delivered when it was 10 degrees outside. I was not home. I called customer service and just wanted them to reimburse the person who sent them. I was sure they had her credit card information but they said they could not do that. I did not want the buying knowing that they were not good and make her go through the hassle of doing it as she is an older person. Very disappointed.

I had placed an order on 12/18/2024 for 12/21/2024 and waited all day for a notification of a completed delivery. However, my recipient never received the delivery and I also did not get a message stating that my order was delivered. I called at 9:12PM to see what had happened to my order. The representative told me over the phone that their delivery person decided to cancel the delivery of my order. I was NEVER notified of this and NO ONE contacted me about my order not getting delivered. The order was for a special occasion to congratulate my best friend since their family lived overseas and there was no close friends nearby to join in this happy moment. However, instead of receiving flowers for their graduation, they are receiving nothing.

This place should be shut down. The level of disappointment is so extreme. I will never buy from them again. Their photos online will NOT MATCH. Not even kinda. I paid 112 for this arrangement. See the pictures and I’m sure you will agree.

Pretty dismal experience in general. I've used FTD before, and generally it goes okay, but recently I ordered a poinsettia for delivery to my mom and ended up calling "customer service" representatives *multiple* times to accomplish the delivery. The order was supposed to be delivered December 6, and I received a notification that the order had been delivered. It had not been. So I called December 7 and was assured the delivery would be made by 8pm that day. It was not. So I called again December 8 and was told that the delivery would be made by the end of the day on *that* day, and that I would receive a confirmation e-mail when delivery took place. It was not delivered, and there was not contact from FTD.

The bouquets never are as lush or as full as appears in the pics on their website. They also skimp on expensive flowers and load up one cheap ones like carnations. I think of the 5-6 bouquets I’ve purchased from FTD, only 1 looked remotely like how they presented it. I’ve finally learned my lesson and will no longer order from FTD. Support your local florists directly instead.

They’re a scam!! Don’t use! We have video of the florist walking up to the door with flowers, knocking once and leaving with the flowers - not even on the porch more than 2 minutes. When we called to inquire- they said they can’t do anything about it. No refund and no redelivery- even with proof they weren’t dropped off! This is a scam- don’t use them.

Ordered Birthday flowers for my daughter. She waited all day for them to arrive. They never did arrive. Contacted customer service, who said, we could give you a partial rebate and deliver them the next day. I told them, it will not be her birthday tomorrow. After arguing with them, I will get a rebate in 1-3 days. Way to ruin someone's birthday. Very bad business practice.

The flowers/plant I ordered unfortunately arrived in bad shape however, the customer service that I received was great. Although I was disappointed in the product, I must say that I was happy with the resolution that was provided by the company.

I ordered flowers for my sister's birthday and she never received them. I specifically ordered early to have them delivered on her birthday and we are 24 hours past now... I wish I would have gone to 1800 Flowers instead.

Let me just say I am totally disgusted yet again by the poor presentation of the floral arrangement that was ordered for a customer service agent at a car dealership in Montgomery, Alabama. So I ordered and it was delivered the flowers looked nothing like the photo and the pink flowers dropped like they were in desperate need of hydration. When trying to do a good deed goes wrong!

The flowers we ordered for a child’s funeral were not delivered. There was no concern by Anu (the customer service person I spoke with). She would not help me at all other than issuing a refund (which we have not received either). I really hope that someone at FTD flowers has to bury their child and deal with a no sympathetic customer support person. If I could find out where Anu is located, I would send her a personal “thank you” for my experience.

Two weeks ago, placed order for Birthday bouquet to be delivered on 11/15/24. Gift was not received and 4 phone calls later cancelled due to the horrific service of this company. Never ever will I use this company again and suggest that no one should ever! Agents are not very helpful and FTD should be reported to the Better Business Bureau for its incompetency! Do NOT use this company! Clearly an unsatisfied customer!

Have had multiple issues ordering with them. Customer service is also not responsive. They have been late with my orders and/or have not been able to deliver in certain areas (despite telling me otherwise, processing the order, and still charging me). To say dealing with this organization has been a hassle would be a massive understatement. Can confidently say I will never be using their services again!

Have used FTD on-line many times and overall satisfaction regarding selections and delivery is very good. But .... a bit disappointed with last order of flowers for my brother's wedding anniversary. After filling out all pertinent information and gift card my brother received flowers just fine but my name wasn't on the gift card so he was a bit puzzled until he confirmed it with a phone call to me. I don't think it was my "ooops", since website didn't indicate they needed my name on the card. Since I was the one purchasing and sending the gift I (hate this word) assumed.... my name would be included? Apologies if I'm wrong.

You have a beautiful display of floral arrangements, I found a really beautiful bouquet of flowers for my sister's birthday, plus I was able to get a card and balloon added for a reasonable price. They were delivered when I asked them to be.

You guys delivered a beautiful bouquet of flowers. The place the driver delivered to is extremely difficult to, the driver was able deliver them a timely manner. My girlfriend was elated to receive them at work.

Ordered flowers 6 days in advance of delivery date. FTD cancelled order without notifying me. When chatting with FTD, their response was "due to an inconvenience the florist was unable to deliver". This is what you are supposed to do and you can't get it done!

I was looking for a get well bouquet. There was a nice variety of choices at what I considered reasonable prices. I did look at a local florist in the area I needed the flowers delivered and their prices were higher and so was the delivery price. The flowers were delivered on time and I was told they were beautiful.

I ordered twice from them this year and both times were consistent with respect to the quality of the flowers and timely delivery. The bouquets were true to the images online. I bought the deluxe version both times.

Not a fan of flowers... They die so quickly but it was a special day for someone I love... So I ordered flowers. These flowers did not make it on time (10/25/24) after many attempts (through customer service) to get them to deliver as of today (10/28/24) still no flowers. I am very disappointed... I will say customer service emails were very courteous and fast to responded and I did get a kind of refund but there seems to be a disconnect in "the chain"... I think next time I will pick my own flowers and deliver them myself.

Using FTD was the worst flower experience I have ever had. In a tile where someone is feeling Empathetic, Sympathetic, Loving, Caring… they just make you feel like a 11 digit number. When I asked for a delivery window, they said today, when I stated the recipient leaves at 2 PM they said they will try. I placed the order 24 hrs ago. Why couldn’t it get delivered in time. This is Phoenix, not some tiny rural town in the woods at the top of a 6000ft mountain.

We were quite shocked to find that the FTD florist had gone to a grieving friend's home at 4:00 AM with her flowers. When we called FTD for an explanation, the customer service person said she could not give the florist's name, as they protect their florists. there was no explanation and no call back ever. They were quick to refund us 20%, but we can't ever use them again since we can't count on them to avoid bizarre behavior.

Ordered flowers for my wife’s birthday to be delivered on 10/21/24. Ordered them at 6:45am in the 21st. Didn’t arrive until mid morning in the 22nd. Three contacts with customer service in the 21st were of no help. We live in Florida, so weather was no excuse!

I ordered a happy birthday bouquet for my daughter to be delivered at her place of employment because she had to work on her birthday. They never delivered the flower arrangement. I contacted the company at noon to make sure that they were still going to deliver it and the person I spoke with was from India and he said it would be delivered by the close of business day. It was never delivered and was such a disappointment because I wanted to do something special for my daughter and bring her joy. I would never trust this company again.

I purchased these flowers as a group gift for a party for my manager's upcoming retirement. The party was held on a Thursday. At the next two Team meetings (held on Tuesdays), she shared pictures of how well the flowers were holding up. She raved about how beautiful they are, how intricate the hand-dyeing was, and how she'd only lost five out of the two dozen in almost two weeks. Mind you, we bought her several other gifts, including a personalized Vera Wang vase to hold the flowers, but we haven't heard much about that!

I ordered flowers for someone that experienced a death in the family. Days later and several non-helpful phone calls later, still no flowers...but my credit card sure got charged! Complete lack of customer service.

I was hoping I would not need to place a poor review, but FTD failed us twice. Sent wilted flowers, via UPS, took 3 days, delayed several times. They promised to send another bouquet and did the exact same thing. Instead of working with a local flower shop, they were sent from Fort Worth. Recipient lives in San Antonio. Would never recommend. Disappointing and embarrassing.

I placed an order for an arrangement to be delivered to a residence and within a few hours I got an email saying delivered. I contacted the residence to see if they received the flowers they did not. I called the number and one person said they are not delivered yet but on the delivery truck. Shortly after I got a second email confirming delivery with the time stamp of delivery the same time as my first email. I tried to chat and received no help. I called a second time trying to find where these flowers are and I was told they say delivered are you sure they checked the whole property for them? I said yes they did not get them. Then they said they will follow up with the flower shop to see the status and I will get notified. I will never order from them again. If I’m getting told an arrangement that is not cheap might I add is delivered I expect it to be delivered.

I placed an order online for delivery. I received an email saying the order was delivered, but the only problem is the recipient didn’t receive the order. I left the unit # and phone number for them to contact her and no attempt was made. She searched the two lobbies of her building and no flowers were found. Come to find out they were delivered to a different complex next door. She knows someone there so that person contacted her. When I reached out to FTD about the missing flowers (before they were found) I was told someone would follow up and they never called me back. I followed up today requesting a refund for the delivery, since they weren’t delivered and they gave me 30% off the flower total which didn’t even cover the cost of delivery. I learned my lesson to always go through the florist directly. I will never use FTD again.

FACTS: 1) Ordered a spray of flowers for my Uncle’s memorial service on 9/23/24, 2) Flowers were to be delivered to a funeral home in Orland Park, Illinois, 3) Flowers were never delivered, 4) called to complain, 5) Received a sorry ass email with no explanation. NEVER ORDERING FLOWERS FROM FTD AGAIN.

What a scam! It should be zero stars. I cashed in my Groupon credit balance to buy my mother flowers to send to her in assisted living. When I applied the Groupon code and zip code, all the sudden NONE of the “Standard” selections were available. This is a classic bait and switch. They need to be prosecuted.

Never again will I order from FTD. Sent flowers to my sister for her birthday at a hotel. Driver said they were delivered but they were not. He took them back. When I called customer service (which is apparently in India), they would not give me the name of the florist so I could deal with it and get them redelivered. Who knows if they will end up at the right place tomorrow because the customer service was so bad and barely spoke English.

I ordered flowers for my mother’s birthday. They were to be delivered yesterday. They were not. Just called and was informed they do not deliver on the weekends. We paid extra for delivery. Mom will get flowers 2 days after her birthday.

Going through FTD was a nightmare. I purchased flowers for same day delivery thinking it would be seamless. Called for certain time and was told I needed to verify with my bank and have them fax docs.