FTD Reviews

This company is a scam. My flowers NEVER showed up. I would give this experience no stars if I could. The customer service was not a chat bot who refunded my money, but the entire experience was a COMPLETE waste of time.

I Ordered flowers for my sister for Christmas through FTD. I ordered an exquisite bouquet and the flowers she received fell far short of the image that was displayed on their website. It only contained two roses, three carnations, a white geranium and some greenery. I expressed my dissatisfaction to FTD as I paid over $100 for an exquisite arrangement. They in turn sent her a replacement. However, the replacement was worse. Although there were more roses they were not fresh. The petals were falling off as soon as she received them. Both I and she were very disappointed with the flowers ordered through FTD. After my experience I would never do business with them again. My advice is to order your flowers through 1-800-Flowers. The arrangement she got through that company was breathtaking.

Flowers didn't show up on my wife's birthday. I had to call them to find out why since they hadn't informed me in any way. They told me those flowers (ordered weeks in advance) were out of stock and that it would be sent two days later. I told them to cancel the order. They told me they wouldn't cancel it, but would offer me 30 percent back "as a courtesy." I had to argue with them to get them to give me a full refund on an order that didn't arrive. I won't be ordering from them again.

For this Christmas, I placed 3 orders with FTD Florist, and FTD Florists FAILED to deliver ALL three of my orders on time.

I placed a same day delivery for sympathy flowers for my grandmother's funeral. I was notified on the day of service that it would not arrive for another 2-3 days! After the services were over. Useless!!

World's worst customer service. Gave them $200. All I got was a heartbroken girlfriend. FTD thanks for spoiling our special day! I was expecting to see her smiling, instead she was crying uncontrollably. Job well done, we'll never use FTD again.

Ordered Christmas bouquet for Mother to be delivered on 12/22. Was informed order was delivered but Mother stated nothing ever came. Mother called customer service and was told they'd look into it and call her back, that never happened. I called and was told delivery was confused with address, it was the USPS posted address and we both never received any communication that there was a confusion. I was then told they would redeliver the flowers on the 24th...That never happened. I filed a dispute with my card company since their customer service is completely useless. Stay FAR away from FTD...Not worth the hassle.

Ordered via Aarp. Order was marked delivered but not to my recipient! Called customer service, hard to understand representative due to POOR ENGLISH. NEVER AGAIN! Not happy at all for such a large company.

Purchased an arrangement with a marble vase and about 24 flowers for a Christmas Eve delivery. Received a delivery of about 10 flowers with a regular white vase (on time). They refused to bring the correct order out until after Christmas and argued about giving me a full refund. Eventually they agreed to a full refund. The first photo is what I ordered. 2nd photo is what I received. Doubt I will ever use them again. I do understand mistakes, however I feel this was down right deception, in my opinion.

I ordered an arrangement for myself this holiday season. What I received was not even close to what their website advertised in the description or picture. They only refunded 30% of my total cost. Don't trust them!!

I am writing to formally complain about my recent experience with FTD, which was extremely disappointing and far below the standard I once associated with your company. I purchased what was advertised as a Christmas Orchid arrangement. The product photo showed a beautiful red orchid with yellow edges, paired with a vibrant, healthy succulent. Unfortunately, what was delivered bore little resemblance to what was advertised.

I tried last year to send flowers and 2 balloons and FTD forgot the balloons. This year I sent flowers and box of chocolates and they didn't send the chocolates... If you want to pay for gifts that don't get delivered, stick with FTD. Never again for me...

I ordered a deluxe poinsettia for delivery at a cost of $65. The plant delivered I could have purchased at the local store for $20. I had 10 other similar plants delivered. I received pictures of those plants which confirm the one I received was significantly inferior. I called customer service on 12/6/2025. They offered me a 20% refund and a new plant. To date I have received neither.

FTD should be Zero stars. I have tried to use this company for the last time. They simply are not the same company they used to be and there is at least a 50% chance they will fail you. It may not happen right away, but it will happen. And when it does, it will frustrate you as well as mess up your plans. The last true times using them have been disasters for us. Once on a Valentine's Day when they failed to even deliver the flower on the day. Once for my wife’s birthday when they delivered sad looking, already wilting flowers that I paid top dollar for and looked nothing like on their site. Even the flower count was half of what they showed. And now for a Christmas delivery that I order well in advance and they failed to deliver them on the days. Then failed again on the next day. And now failed again today. And that is after at least (3) emails and on call to their customer service.

FTD, a company known for its flower delivery services, promised to deliver my flowers within 24 hours. However, I received an email informing me that the florist was out of stock of my preferred flowers and requested that I modify my order. I comprehend that such situations may arise, so I agreed to make the necessary changes. Later that day, I received a call informing me that the florist was unable to fulfill the delivery due to an overwhelming number of orders. This experience has left me deeply disappointed and frustrated, as it represents the worst customer service I’ve ever encountered. I demanded a prompt refund for my inconvenience. It’s disheartening to witness a company that makes promises and fails to deliver on them. In my opinion, FTD’s actions are unacceptable, and I strongly advise against purchasing from them.

Since we've been working remotely, I've been using FTD more to send gifts to my employees. The quality of arrangements that they have online has been excellent. Everything has been great especially when they send me pictures. I have no issues navigating the site, and deliveries are always on time. So it has made my life easier. It's an easy way to make the people you can't get your hands on feel special. I've been really pleased.

We've always ordered flowers from FTD for the past 13 years. I place the orders online, but we've had issues. I may put the wrong delivery date, but if I work fast enough, I can get a message to them to get that changed. That's been quickly fixed. Recently, I ordered five arrangements at Christmas for our attorneys' assistants. People are excited to get these flowers because they say they last longer.

I placed an order on December 1st to surprise my mother for her birthday. I received an email stating the flowers had been delivered, but they had not been delivered. When I called customer service to ask for clarification, I was told they could not provide me any information and would only speak to the recipient. I explained that this was a birthday surprise, but this was dismissed. My mother then called and was told they would contact the florist and follow up — that never happened.

I've been ordering from FTD for years because it’s just easy. I don’t have any problems with the website. The flowers I’ve ordered have been happily received by the people I sent them too.

I looked up FTD on the internet and ordered flowers. The flowers were beautiful and the customer service was fine. If there’s any issues, I would be the first to complain. Overall, everything was fine.

I saw on the FTD website pictures of what the flowers would look like. It was just a nice-looking arrangement. So I had them deliver flowers for a funeral for a family member of one of our employees. She was very happy with how it turned out. I was happy with the experience and how easy it was and seamless. I would use them again.

I've used FTD for 40 years. The quality of the product was good and prices were reasonable. But I don't like the website pop-ups. Anything that has pop-ups on it makes it very difficult.

I don't know if it's because they are sometimes sale flowers or I'm an FTD Plus member and don't pay delivery fees, but I consistently have delivery problems. This time, two orders in Columbus, OH going to two different people in the same week - one was to be shipped, the other delivered by a local florist - had issues. The shipped item was marked as delivered on the promised day, but did not turn up until the next day (the driver rang the bell, so they knew when it arrived). Imagine how it looks when I see it's delivered and send the recipient to check their door only to have... nothing. Followed by wondering whether it went to the wrong house, maybe someone took them? Nope. Just blatantly wrong. The other, delivered locally and clearly a birthday item, was finally delivered at almost 6pm after I called at 4:30pm to find out what was going on. Really poor experience. I'm not sure it's worth continuing this way.

The flowers arrived timely and intact. But the arrangement did not resemble what I ordered. I was so disappointed. The colors were not right and the flowers appeared wilted. I have a membership with 1-800-flowers but got this because I thought they were so beautiful.

The poinsettias I had delivered either arrived dead or very distressed. The fact that FTD is using UPS to deliver live plants seems to be a BIG mistake. I sent these plants to wish family and friends a Merry Christmas. Imagine my horror when I was told I had sent dead plants.

The wrong item was delivered. I had ordered a bouquet with a gingerbread house vase and it was delivered in a Santa Clause or elf vase. Also the message on the card was crudely done, so you could tell the employee did not put that much effort into the job.

My cousin in Ohio loved her beautiful flowers. I ordered the arrangement from FTD for a special occasion. My cousin sent me a picture, and they’re really pretty. I’ve used them before too. The price is fine, everything's expensive these days.

This was a horrible experience. I had called FTD one day before I needed the roses and I was very clear they had to be delivered no later than 12:00 PM. at 11:45 I called back the 800 number to be sure it will be here on time. They notified me that there was a problem with my order. Claiming it will be the following day. Which was no use to me as my client need them as he was going to get engaged in one of my Limousines that day. To make it worse for me my reservationist was on vacation, I had to close my office run to a florist get the roses and be back in 15 minutes. Let's just say this didn't work .. Today UPS dropped of the roses 28 hours late. I had no use for them and never received an apology from them and for 75.00 I got 1/2 dead roses a day late. Good luck.

I have used FTD for years. The arrangements never disappoint. Always fresh and their style is unbelievable. The holiday arrangements are absolutely beautiful. Especially Christmas they stand out. Bright cheery. If I have a question they get back to me quickly. Love their service.

FTD is a great company. My family uses them whenever we have funerals because they're local. I just go online and see what they have. It’s a lot quicker process. We ordered a peace lily arrangement from FTD. We had purchased that before too. I didn’t see any pictures when they were delivered to the funeral home.

I recently bought flowers from FTD for my friend’s birthday. I’ve done a few purchases through them. I pick the flower arrangement based on the colors and which looks the prettiest for an event. My cousin also used them when she owned a flower shop. FTD keeps me updated during delivery. The quality is amazing from the feedback I’ve gotten.

I purchase from FTD two or three times a year. Generally speaking, FTD’s quality has been good. About two or three weeks ago, I purchased from them and sent to somebody else.

I ask for the delivery window and they approve the delivery window. I get an email saying the flowers were delivered but they were never delivered. I called FTD and I am now waiting 3 hours to get a proof of delivery from the local florist. This will be my last time dealing with a 3P flower business. It's safer and better to just work directly with a local florist. This is the second time this happened to me with FTD. FTD service (India) was simply awful dealing with the poor English from their reps.

I ordered a memorial arrangement from FTD for my cousin with a collector vase that would resonate with my cousin. I did receive photographs and it was exactly as promoted on the website. It was absolutely beautiful. The experience was very easy and I was happy with everything that happened in the transaction.

I ordered on 11/16/25 for delivery on 11/20/25. They said it was delivered. When I checked delivery status it just said delivered. No time of delivery and no picture of delivery. I called customer service asked for the florist who was supposedly delivering, and he said we don`t give out that information. Then I asked for a refund, and he said only 20% will be refunded. And here I am with no flowers or refund.

This has been the worst flower order experience of my life. I ordered flowers on a Friday for my sister to be delivered to her office. I paid extra for same day delivery. They did not arrive, and I wasn't contacted. I reached out with specific instructions to deliver on Monday, as this was an office delivery. I asked for my same day delivery fee to be returned. I then received a notice that they had tried to deliver the flowers on Saturday but that "the recipient was not at home."

Ordered flowers to be delivered on the 20th of November. Got an email say they were delivered and they never was. Called that evening and was told they never got delivered and that they would get delivered in the morning. Still haven’t received the flowers. Called at noon and was told they would be delivered and still no flowers. I just called back and was told they would be delivered tomorrow. This is absolutely unacceptable and this isn’t the first time. I thought maybe I would give FTD another chance. But again same results. By far the worst flower company I’ve experienced. Never will I again place another order with this company. Frustrated and disgusted.

I use a website called Rakuten, and they give me cash back for using certain companies like FTD. My experience with FTD was very easy. They have a simple website and reasonable prices. We've gotten sympathy flowers and congratulatory ones, and the pictures speak to you. They're appealing to the eye, which makes it easy to make a choice.

I ordered an arrangement online. It was for a birthday and FTD was terrific. However, I was sent the pictures and for $117, the arrangement was smaller than I was expecting.

In the past 5 years, flowers or plants sent to me as gifts via FTD were wilted, rotten, dying, losing leaves, brown, etc. and I had to telephone them and ask for replacements. Now, they were very nice and quick about replacements but nonetheless, the original deliveries, I'd say over half of the time, are not good in fact, not acceptable.

They did not deliver on the day scheduled, it was for a death in the family. They had 2 days to deliver. I will never use them again. They did refund but their customer service response was all automated, very disappointing.

FTD is a good company. I always use them once or twice a year, maybe more. I like the quality of their arrangements a lot. The website is also very user-friendly.

I ordered the happy bouquet, yellow coffee mug with a happy face and flowers for my dad. They sent him a damn pumpkin bowl it was a get well how does a pumpkin says get well I don’t think so. Tried to get them to send the right item never heard back. I will go to one 800 flowers. I’ve never had a problem with them.

I placed an order a week before the funeral. 3 hours after the funeral I get an email saying, "We couldn't match a delivery driver...." They offered to send the flowers somewhere else or a 30% refund. Completely unacceptable. It took demanding a full refund before they did. I will never trust this service again. So many other options, I could have had them Ubered....

Would give a zero if I could. WORST experience ever!!!! I ordered flowers to be delivered to my daughter the day her bestie suddenly died. I paid extra for same day delivery. I did not get a delivery confirmation and didn't want to ask her if she got them because I wanted her to be surprised, I finally asked her the next day. No delivery. So I called FTD customer service, they refunded the same day delivery charge and set up delivery for the next day. No delivery! So I called them back and they set up delivery for the following day. No delivery! So I called them back for a refund. They would NOT issue a refund; only schedule for redelivery. They weren't delivered on three separate occasions, who knows what will happen this fourth time. If they miss it this fourth time, I will stop payment on my credit card and report them to the better business bureau Do NOT trust FTD! Grieving families shouldn't have to deal with this..

Ordered flowers for my brother's bday. First I am contacted that the florist cannot do the item I chose. Would I accept an equal alternative. I said yes. Then the flowers were not delivered on the day I paid for. The next day I call and am told they can only get the flowers to him via UPS in two days. I asked for a refund immediately which they did. My question. What happened? No delivery and I was not being notified. I had to call them to find out. Needless to say, I was totally disappointed my brother did not get his birthday flowers. And not happy they were NOT proactive.

I ordered flowers from FTD for my sister’s funeral, and this company utterly failed me. They promised delivery on time for the service, but when I called to confirm, they suddenly claimed they couldn’t deliver that day. Instead of fixing it, they made excuse after excuse and said they would deliver the flowers the next day at 10 AM to my house address, the exact time I requested. 10 AM came — nothing. I called again, and they kept making excuses. Around 4 PM, they emailed saying the flowers had been delivered, but we received nothing, and they provided no proof of delivery whatsoever. This is not just incompetence — it’s dishonest and disrespectful, especially during a funeral.

I placed an order several days in advance for my grandfather's funeral. I noted in the order that this was for a funeral with a start time of 9am. FTD accepted the order and never notified me of any potential issues. On the day of delivery I checked the status and FTD notified me that delivery had not occured. I contacted customer service, who admitted that the local florist designed by FTD to fulfill the order didn't even open until 9am but they would "request" delivery by 10am. So, FTD accepted my order under false pretenses (they knew there was no way delivery would happen by 9am). FTD offered me no other remedy other than to wait for delivery in the middle of a funeral service. Then, customer service hung up on me.

I've been subscribing to the FTD website for a long time. It's $40 a year so you get the free delivery. I do that every year because I send flowers a lot. Last arrangement I sent out was a sympathy one for my aunt. I like the fact that I could do next-day or same-day delivery with FTD. A lot of the choices is really nice. Although, when I do try to do flowers out of state, like to my sister's in Washington, a lot of times, FTD can't do those orders for me. It's like they don't have a florist near there or it has to be done in a box. But I try not to have to send people flowers in a box.

I ordered a beautiful plant arrangement with multiple plants for my daughter who has cancer. She received the delivery same day as requested but was given cut flowers which died within 48 hours. I have now called 5 times trying to fix this issue. I was told a new plant would be seen today. It was not. I have talked with multiple representatives in both the Philippines and India which have not helped. When a supervisor was requested the Filipino rep refused to let me talk with one. So bad!!!

Doing business online with FTD has been perfect. I've had no issues with their delivery or the product that they have delivered. Everything has gone really smoothly. They also have a very fair price. I usually receive email updates from them, reminding me of either specials that they have. The flowers have always been high quality. If they are delivering flowers somewhere and they don't have the same pictured flower available because it's not available in that area, they've done a really nice job of substitution. The flowers are usually sent to my mom and she usually either sends me a picture or she tells me about it.

I've been using FTD for years. For the one I recently ordered which is the Eternal Light, the floral part of it was correct, but the keepsake part, other than they were both in the shape of a cross, was very different from what I thought I was ordering. It was pricey as well. Other than those, placing orders has been easy. Try FTD, but be careful and make sure that that is what you're getting.

I've known about FTD for my entire life. We ordered for our CFO's day and it was from an entire team, but when I got the order, it was a little underwhelming. It didn't look like the picture. It was sparse and I expected more for the money. I thought it was gonna be a little bit nicer.

I've ordered some flowers from FTD for my sister in Phoenix, and I've been very pleased. I've used FTD three times now and they sent me some discounts. Also, the picture they send me of what's delivered is perfect. It's like the picture that I ordered.

I ordered the Pastel Tradition, the flowers didn't arrive on time and they sent a complete different bouquet, that looked nothing like what was advertised. They didn't have the decency to contact me and asked if a substitute would be acceptable. I will never order from FTD again.

Terrible customer service. Delivered super late. Inquired on the chat and the rep just disconnected. They can't guarantee a time so essentially delivered flowers to an empty office. Spent $100 and completely missed on the expectations.

If I could give this company a ZERO, that’s what I would have rated it. I ordered flowers and chocolate for my daughter’s birthday. I requested a morning delivery. Delivery charge was $19.99. I was fine with the charge. As morning passed with no delivery, I started a chat session. Customer service stated my order would 100% be delivered. 5:00 pm, still no delivery. Opened chat session again, agent stated by 6:00 pm my gift would be delivered. 6:30 still no delivery. Now, I called the 1-800 number, once again I was assured my order was 100% guaranteed to be delivered. Agent stated they delivered up until 8:00 pm. At this point I am completely frustrated. Thinking to myself, WHY didn’t I just call a local florist and place an order. Agent also stated they could NOT call vendor. Only message. ODD! Time is ticking, but I wait again.

Our company has been using FTD for years, so when I came into my position, it was passed down to me. I looked at other options, but they weren't as efficient, easy to work with, or had the customer service that FTD does. Their quality is different as well. With some companies that people go with, the pictures that they show is not the same quality that they get in person. With FTD, what you see is what you get and that's huge to me.

I purchase at FTD five times a year. The bouquets are excellent. I am happy and I feel comforted by the quality of the flowers.

I sent a flower arrangement from FTD to my friend since she was having a hard time and I wanted to encourage her. I’ve ordered from them many times. When she received them, she sent me a picture. They were very pretty.

I ordered flowers for my grandfather's funeral, a 100$ flower arrangement, the flowers never showed up for the funeral, when I called customer service, they said that they would reach out to the florist and email me later on. I enquired that since the funeral services were over now, could we change the address to my grandfathers home where my Mom and Aunt were staying since he had passed away. The customer service representative kept saying I will receive an email. The email did come later that evening around 5:30pm that the flowers had been delivered to the Funeral Home. What good do flowers arriving late to the funeral home when the services were at 10 am.

It was a great time for a beautiful flowers arrangement. I sent flowers to my wife for our 10 year anniversary. She said it was the best flowers arrangement she had ever received. I have to say, I was very pleased with the flowers and a week later, they’re looking good.

100% satisfied. The arrangement I ordered "looked" like the picture, was delivered on time and has reportedly lasted greater than a week. Fairly priced with a minimal delivery fee, considering it was California. FTD florists are reliably dependable.

We have been using FTD for several years regularly, and until about 6 months ago never had an issue. The last few times we have had unreliable delivery 2 times, and difficulty finding order options that were available within a couple of days in a given area once. Customer service is always friendly and responsive, but not always able to actually affect any resolution or give answers that are accurate. In one case of a 3 day delay, I was offered a 'partial refund' that I never received and I honestly just got tired of calling. They were able to help me over the phone this last order to find an option that was available in the area (everything online showed it needed a 2 week lead time for some reason-in a Connecticut suburb) and that was delivered accurately and on time.

I ordered flowers for my father’s birthday yesterday. I tracked online and called customer service to check on the status of my order a few times throughout the day. Last night, I was assured by a representative that the flowers would be delivered by 8:00 pm. The flowers were not delivered. I called this morning to cancel my order and request a refund. They said they would issue a refund. It just doesn’t feel good that my father thinks I forgot his birthday and I don’t want anyone else to have his unfortunate experience. I cannot recommend this company.

What a disaster. How do they stay in business? Flowers are ordered for a particular reason on a particular day, but that doesn’t seem to matter to this company. I placed a birthday arrangement for my daughter to go to her place of work. I asked for delivery between 11:30-5:00 pm on a Saturday. I was told that would be no problem. I wanted it to be a surprise so I didn’t ask her about it. When I checked my email (no text or call!) I was told that delivery could not be made at 5:45 pm as the business was closed. Which is why I asked for an earlier time! I called and was told that they did not deliver due to traffic in Brooklyn. That 5 1/2 hour window was not long enough apparently. I wanted a refund but was assured they could change the delivery to her apartment the next day. I did not want to do this, as I didn’t want her waiting around all day, but they promised delivery by noon.

I ordered chocolate-covered strawberries and a beautiful flower arrangement for my mom 78th birthday. The flowers were delivered wilted and the strawberries didn't arrive till the day after it was scheduled. Would you send your 78 year old mother these?

I cannot even begin to describe how terrible this service was. It's actually gotten to the point where it is comical. We ordered a deluxe bouquet at $90.00 to celebrate my child's seven years of SOBRIETY ANNIVERSARY. The delivery took place on the appropriate date with the appropriate message. However, there were very few flowers and looked like they had been thrown into a vase haphazardly. I requested a redelivery. I was assured by two FTD representatives that the flowers would be redelivered but had to contact them over and over because the flowers did not arrive.

If I could give them a zero I would. Ordered flowers for my wife's birthday and I received an e-mail late in the day that they were unable to deliver because no one was there. It's a business and someone is always there at the front desk. Then Customer service said they would deliver the following day. What!! It's not her birthday tomorrow and it would be on a Saturday when no one was there and a 3-day weekend. They delivered on Saturday anyway and left the flowers outside. Needless to say, my wife didn't get them until Tuesday, and it had been cold and rainy all weekend. Stay AWAY!!

The flowers were delivered on and my daughter couldn't believe how fresh and beautiful. I gave these flowers to my daughter as opened a new office. She was so excited about getting them. Everyone in her office just loved how beautiful they looked in her office. I would recommend FTD to all my friends.

I ordered flowers from FTD and I found the arrangement on their website. The website was very easy to use. The person who received the flowers was extremely excited and happy. Good product and 100% endorsement.

My aunt was beyond pleased with the arrangement we sent for her birthday. She said that is as like a "beautiful sunset". She almost cried at the beauty of it. It so nice to be able to depend on a florist so many states away to make sure her day was special. We have never been disappointed.

I send my new girlfriend flowers at least once a month. I first tried 1-800-Flowers. Thumbs down, no same day delivery in her area. Not the same with FTD. I can order her a bouquet or whatever, and she usually has it within a few hours. Keep up the good work!!!

I never have to worry when ordering flowers from FTD. It's a floral service that has been a part of my life long before ordering online came into fashion. So I can honestly say you can order flowers from FTD and rest assured you're getting beautiful flower or plant arrangements and quality customer service in person or online/phone.

I have twice ordered a flower group shown pictured on your website but seeing a picture from the recipient it was different. Christmas greens showed two candles only one on the greens. Didn’t consider that an issue, busy season. The one recently sent was a birthday product. Website showed a bag type vase with Happy Birthday printed on it. The one receive was in a clear glass vase. That annoyed me.

Ordered a lovely bouquet for my friend's Mom who turned 96. Delivery person left bouquet on driveway in the sun instead of placing the bouquet on their porch in the shade. The roses wilted because of this act of negligence. This happened once before. FTD said they would send a fresh bouquet the next day.

I ordered two arrangements to be delivered into the same person on the same day and they delivered one in the am and if I hadn’t called I wouldn’t have gotten the second one delivered at all but they finally delivered it late late in the pm. Very poor customer service especially when you charge $20 each for delivery.

When I experienced a problem with a delivery, I reached out to FTD to express my disappointment. I felt that the florist wasn’t providing the level of service that I’d come to expect with FTD. The response I received from FTD customer service was immediate and reflected both an understanding of the situation as well as sympathy for as my feelings as a customer. I truly appreciated the refund, but I also was impressed by the genuine sentiments expressed in the apology and the steps being taken to remedy the situation.

The firm we work at had used FTD, so we just started using them. FTD has a great selection of flowers. I like their online services, and it’s nice that I’ve never had an issue with the delivery.

100% Worth this company don’t ever trust them for anything you need delivered on time and accurately. I ordered $150 worth of flowers, candy and a card and it showed up a whole entire day late even though they marked it as delivered. Their excuse was that they couldn’t find my house and I live in a suburb in a major city, which makes no sense. It’s like they were so lazy. They just gave up and didn’t even bother to call then even after they delivered it a day late they totally forgot the chocolates that came with the order.

Order flowers for a funeral on October 6. They were not there even though I got a email says that they were delivered. I called the one 800 number. I asked for the florist to call me so we can figure this out. No one ever called. Flowers were never delivered. I had to show The grieving family that I did order flowers for them they just never came, $160 down the drain. I won’t trust FTD again. I’ll go with another one of the companies.

Dear Customer Service support Team, I have been a satisfied customer with FTD for more than 15 years. My most recent experience was mostly disappointing. The arrangement that I had selected for my Granddaughter (Best Year Yet Floral Cake) arrived as a completely different arrangement in color and design. In my opinion, the solid red color of the item was inappropriate for a young girl. Thank you for the opportunity in allowing me to explain the reason for my low rating with regard to the FTD order. Sincerely, Barbara.

The worst. Did not deliver on the date needed. What’s the point of ordering flowers for a specific event such as an anniversary - a week in advance - when they don’t deliver. Do not use this company!!!!

I’ve known about FTD my whole life. They have a good selection of flowers and could deliver quickly. I would recommend them.

I ordered the bouquet for my Mother's birthday. It arrived on time, she sent me pictures and couldn't get over how beautiful it was and also the wonderful aroma coming from the bouquet. I always make sure to send her flowers every year. I love the fact that FTD sends me a reminder.

My experience was extremely poor. My order was not delivered to the address correctly. When inquiring about the delivery FTD customer service agents were not very helpful. I was told to track the items myself. When I requested for a fund for non-delivered items, FTD customer service agents attempted to convince me to accept another delivery or a discount rather than a refund. This experience was was riddled with incompetence and A lack of genuine effort towards customer support service.

I ordered flowers for my girlfriend. Long story short, they never delivered. Tried to call and cannot understand the person on the phone because they sound like they are from India. Negative one million stars!!!

I ordered flowers to be delivered on 9/11. They didn't ship until the 11th and arrived on the 15. When they arrived they looked sad and wilted as if they sat in a hot UPS truck all weekend. I have ordered from FTD for decades. At this point I think I will need to switch to dealing directly with local florists even though it might cost a little more.

The flowers delivered to my mother for her anniversary were of outstanding quality. Thank you FTD for making her day. The colors were vibrant and the flowers were fragrant. We continue to use FDT because of the quality product they put out. It's easy to order from out of state.

My last two flower orders were delivered quite late. One was delivered at night! Literally at the end of the day. Very disappointing for the recipient who was celebrating an anniversary. I have been ordering from FTD for many many years and it's not a cheap service. I think they could work with better florists particularly in the New Jersey areas. Not good.

I have ordered from FTD many times. This time, I ordered a plant for my brother-in-law's 70th birthday and specified it was to be delivered on that date. FTD gave my order and delivery date the green light. The plant and card were delivered THREE DAYS after his birthday. I called and complained and was only granted a $22ish refund. Not acceptable.

My husband ordered roses for our 20th anniversary. FTD was the shop that was used by Flowers in 4 hours. The balloon was missing and the flowers were dead in day 4. I have the screen shot of tracking from FTD and the order number from Flowers in 4 hours.

I ordered a bouquet of flowers to surprise my Granddaughter on a Monday, going to work and when she received it, she texted me and told me how surprised she was to get flowers on a Monday and that they look beautiful in her office, sitting on her desk. So I got two things out of this order - beautiful flowers and I surprised by my granddaughter. Thank you for a job well done!!!

Accidentally ordered 2 of an item vs 1, along with 2 other individual items - all to be delivered to same address/same day. When realizing I had ordered 4 items vs 3, I immediately contacted customer service who told me “too bad, so sad…nothing we can do.” Less than 1 minute had passed since placing the order to contacting FTD.

If I could give them a “no star” rating, I would. We’re to be delivered on a Tuesday, they delivered them on a Wednesday to MY address and not the requested address. Said they’d pick them up and redeliver, sat on my porch for 2 days. Got a message that they attempted delivery but no one was home, which I found hilarious since I wasn’t home when they dumped them on my porch. Had to pay $20 for the delivery fee, which they don’t tell you up front and to pay $20 to have 3 days of this mess trying to get them delivered to someone going thru chemo is god awful service. Skip FTD and find a local shop that actually gives a crap.

The bouquet I ordered for my brother’s funeral was delivered 3 days after the service! No amount of compensation can remedy this as there are no do-overs in death. Buyer beware/don’t trust this company to represent you in your time of sorrow.

I had a bouquet sent to a friend who was laid up with an injury and whose birthday was coming. I ordered next-day delivery, and the flowers were there right on time. She was very pleased with the roses and thanked me delightedly. Thank you again for your courtesy, your prompt deliveries, and your professionalism.

Absolutely beautiful bouquet of flowers - better than the picture! I wanted wildflowers and they found the most beautiful wildflowers! Delivered the day I wanted & the card said what I wanted! Thank you so very much! The recipients could feel the love- in the midst of a difficult time!

I am pleased with my recent flower delivery on September 2. The delivery driver called my Mom to confirm the address. I will continue to order flowers for special occasions. I cannot recall anything but excellent service delivery and products. Keep up the great work. I will order again for the Holiday season.

Do not use!!!! Quality has gone dooooown down down down in recent years. I have been sending flowers a few times a year for many years now... I always order the premium bouquets. And for 100$+ to continue to get bouquets that are smaller than a soccer ball and completely underwhelming is very disappointing. This time I placed an order on August 30 for delivery on September 2nd.... Then they notify me that they won't be able to deliver until the 4th, but FTD only wants to refund me the same day delivery fee which doesn't apply... Terrible communication.... Terrible customer service. I canceled the order and will never use this service again. Yuck yuck yuck. Save your money. Call a florist directly in the area you are ordering from. You will get more bang for your buck.

THIS COMPANY HAS POOR ORGANIZATION AND COMMUNICATION: I use FTD because it is convenient and not because it is good. Had trouble (again) with an order today and spent so much time trying to communicate with them and get some resolution - I finally gave up. If your order makes it through - good for you! If there is a problem - FORGET IT. They send you down a deep hole of wasted time with AI-generated communication and text messages that request the same info 3-4 times in a row - just enough to get you to give up, while they say they tried.

I've known about FTD most of my life. I'm in a small area, and it's just easier to go online and order. That's one of the better websites that I've used as well. I have a wide variety of options depending on where I have to send something, and whether I'm sending it to a woman or a man. They also have a good price range of arrangements and you can expand or shrink it, depending on your wallet.

I've received flowers from FTD before and the purchasing experience was good. This time, I went online and purchased a Peace Lily for a friend who was having difficulties at work. The service was easy to use and it's a good quality.

I purchased flowers for my sister in the hospital and paid for same-day delivery, but they did not arrive that day. I had to call back and order them again. I also ordered a balloon with it, and it was not included. The flower arrangement itself was nice and cost about $70, but next time I order flowers, I'm just going to call a florist myself.

I have five daughters and they’re spread all over. It’s easier and a little bit cheaper to send FTD flowers that try to go and see them. A few of my daughters have sent me pictures of the bouquets, and everything seemed fine. According to my daughters, the people that delivered the flowers were wonderful and dressed well. Probably getting the same person, if I was to send flowers again, would be almost impossible, but I’ve been satisfied. My kids have been satisfied. But ordering a nice, little bouquet of flowers close to $100 each time is a surprise.

It was very difficult to understand the FTD person on a telephone order. Recently I had to get flowers to my daughter on a certain day and this was already a day late for her birthday. I was very pleasantly surprised when the FTD person was speaking easier and more clearly thank ever before. I was finished in record time, no repeating and the FTD person was all correct in the information and very joyful on the phone. Flowers were delivered, my daughter was delighted and I was so happy!

I Googled delivery services, and FTD caught my attention. The fact that it was very personalized made me decide to give it a try, and the first time I tried it, I loved the service. I know the person I sent flowers to loves the flowers. They wouldn’t stop raving about them. That’s why I decided to keep on using FTD.

I heard about FTD through my mother and got them originally for a funeral. Their website is very easy to navigate and straightforward. I recently got an arrangement for my wife for Valentine's Day and it was really good. FTD has a great price for flowers, and they’re really beautiful. They have quick delivery too if you decide to do the delivery option.

The flowers from FTD were of inferior quality. Delivery was late. I used them on a few occasions, but this would probably be the last because I’m not happy with the ways things are.

I like the products at FTD, but there should be more coupon codes because they are a little expensive with all the delivery and tax.

I am very well satisfied with the arrangements with the flowers as well as the fruit baskets. I have not received any complaints from the people that I had sent them to. Both the flowers and the fruit are fresh and are delivered on time as promised and when I have made an error in address and I called them immediately they have put notes on the order to correct my error. I have ordered verbally as well as online and I am totally satisfied with your service.

I ordered a vase with 50 roses to be delivered to my wife at home to celebrate our 30 years anniversary. I paid $130 based on the photo on their website. Instead, they delivered a box with roses inside it and a small vase that didn't fit them. Since when the recipient was supposed to assemble a gifted bouquet. The roses didn't even last two days. What a scam. They ruined our anniversary.

I ordered a very nice bouquet of flowers for my wife’s birthday. The bouquet was delivered on time in perfect condition. Pleasingly, the bouquet looked nearly identical to the photo in the selection gallery; beautiful. I have ordered many flowers from you in the past, which always have met or exceeded my expectations.

I've used FTD for many years. The arrangements were reasonably priced and ornately done. Recently, I purchased a funeral arrangement. I liked the price and it looked very presentable. The family would really appreciate it when it got there. I had it delivered on a Thursday on time and the family was appreciative. And when I arrived at the funeral the next day, I saw the flowers looked great and beautiful.

We’ve been using FTD for years. It’s kind of synonymous with flower delivery. I’ve probably been using them for over 10 years. The timing for delivery has always been really good. Because a lot of times, I wait until the last minute.

FTD has been around a long time. We’re not in the general area where the flowers needed to go, so we just chose that. This is an easy way to order. It was for our daughter’s birthday. It had multiple flowers, a very bright and perky birthday type. But she never got them.

I purchased flowers from FTD for the unfortunate passing of a business partner for our company. The flowers were a very good choice that I made, and it was right for the occasion. Everything went well.

FTD did a great job. I ordered flowers from them for my girlfriend. I got an email confirmation that it was delivered, but it was not delivered. My girlfriend looked all outside. I called FTD and they took care of it. They called back and said they would give me a 30% discount on the next one. They never did. That’s fine. The next day, she got a fresh new bouquet that was beautiful. Two days later, my girlfriend walked out on her gated back deck and the first flowers that were supposed to be sent were there. The second bouquet was beautiful. The first one was dull.

I ordered flowers from the FTD website to be delivered for a special occasion. I paid $120 including delivery for the deluxe “Rays of Life” arrangement. What arrived doesn’t look like what I ordered, but instead, a small group of flowers that look like they were thrown into a simple vase. I will NEVER order from FTD again. Customer Service insisted everything was correct.

On a positive note, the delivery was made on the correct date; however, the color of the flowers was incorrect. I ordered white "preserved" roses, and purple "preserved" roses were delivered. I offered to go back to FTD to get the correct color for the recipient, but the recipient said that the purple was fine. I hope the recipient actually likes the purple, but I would've expected FTD to contact me about deviating from my order.

The flowers were beyond beautiful and lasted quite a long time. The local florist did an amazing job in putting them together. Meanwhile, the website was intuitive and very helpful in illustrating the variety of options. The delivery was excellently timed so that the flowers didn't have to sit in the Texas heat. Highly recommend and will use again.

My flowers were delivered and were beautiful. I take pictures and show my friends. I don't have any one to get flowers for me so I buy them for myself. They make my day. I'll buy more over the year. I have bought some for my friends too. I appreciate how beautiful they are.

I ordered roses and a teddy bear for my wife for our Anniversary on July 25th. I wanted them to arrive on July 28th, our actual anniversary. Delivery was blocked for the 28th, a Monday but the website suggested delivery on Saturday, the 25th. They didn't arrive until the 29th. The weather was brutally hot over that time. By the time they arrived, the red roses were closer to black roses. My wife appreciated the thought but was disappointed with the flowers that arrived.

I sent a tea rose plant to my sister for her birthday however, even though it arrived on time it was nearly dead. This was not a bunch of cut flowers, but instead a live plant in a planter with soil. She sent me pictures of it, but I was unable to contact FTD to let them know. This also meant I was unable to get a refund. Pictures and receipts are included.

Ordering was easy. The flowers were delivered on time and the bouquet was as expected. This service is very pricey, but when sending flowers to another state, it is the only way to go as you cannot go to a florist or a grocery store to buy the and delivery them yourself. I use this system only because there is not other option.

One of our friends was in the hospital for a week or so and to brighten up her stay, we picked out the Prayer Plant and had it delivered to the hospital. They in turn got it to her room. She was extremely pleased with the plant and thanked us for its beauty and meaning. Great experience all around. Thanks!

07/25 I ordered a bucket of flowers for my aunt's birthday.... So I called FTD and I told them they arrangement I wanted... It was for Friday the 25th after 1:30 pm.. Never arrived. That's the first mistake, second mistake is the arrangement was not even close to what I ordered. It looked like a first grader put it together... How disappointed!!! I will never use this people again... I spent $80 for a Publix arrangement... I could of done it myself and would of looked better. Look at the first one. That's the one delivered.. Looked at second. That's what I ordered... Maybe not exact but it should of been very close.... They just threw it in the vase.. not cleaning the stems for a nicer look in the base with clear water.... I will deny paying this full price. I called the florist the used and told him off in a nice way.. but I will reach out tomorrow to FTD and I will get reimbursed. Do not use this company!

Using FTD is easy to use and there is a nice selection. However I send out more than one bouquet of flowers when I order. I’m usually sending them to my mother and mother in law for Mother’s Day and their birthdays. Luckily their birthdays are close in dates too. My in-laws also live 3 states over from us. With FTD I have to order each bouquet separately. Once I’ve made a choice on one bouquet and it’s in the cart, I should be able to place an order for another bouquet but to a different address. The system can still calculate all the same taxes and fees for each individual address. It would just help save a little when fresh flowers can be expensive to send.

I ordered an exquisite bouquet for $145. I picked out a specific one from their website for a friend who lost her son. She sent a picture of what was delivered and it looked like something thrown together by a child. I contacted customer service apparently in India and they offered some of my money back. I told them I wanted the bouquet I paid for delivered. They agreed to send another one. Again it is horrible.. It looks like weeds in a jar. I will never order through them again.

Celebrating our 30th anniversary. Had flowers delivered to the hotel. Appears they delivered the standard arrangement and not the premium arrangement I ordered. Flowers looked and smelled great but was not the premium arrangement I was looking to surprise her with. The small arrangement is what we received. The large arrangement is the same arrangement I ordered for our 25th anniversary, also the premium. They refunded me the price difference without complaint but I would rather of had the correct flowers for the occasion.

Friend's mom passed. Wanted some flowers and show a remembrance for her. Picked out a decent bouquet, she loved them and it was noted. Her and her mom enjoyed flowers and I was proud to hear how happy she was with the choice and their freshness. Just to show a little compassion in these trying times.

Roses were always fresh, beautiful, and fragrant. They last a long time and my wife is always grateful that she gets such beautiful flowers. They always arrive on time and ready for display. My wife says I get the flowers from a great place. FTD is a very reputable company and I am always pleased to do business with them.

Extremely disappointed in FTD! I paid for 36 white roses and that was not sent! The arrangement that was sent was not comparable I have to say that but that’s the truth. If I want carnations send me carnations, if I want tulips then send me tulips, if I want orchids the send me orchids. I will never use FTD again. I will go to other flower shops before dealing with FTD.

I ordered roses for my niece. They arrived dried up and turning brown. It was embarrassing and a disappointment to my niece and myself. I have always used FTD. I never thought flowers that were wilting and almost dead would be sent. I hope this never happens to anyone else.

I ordered a Classic Ivory arrangement on July 2 ,2025; order #** to be sent to a Darlene **. What was received was a purple arrangement. I contacted you via the chat. Was told I would be getting a call and/or email to see what can be done to rectify the issue. I have never heard back. Needless to say I am very disappointed.

I ordered a specific Premium arrangement. Something completely different arrived. Had I not been sent a photo, I never would have known. The follow-up (correct) arrangement was sent, that didn't look anything like a "Premium" arrangement. Photos were sent. The roses had burnt edges on them. I am very disappointed. It simply did not look like a first class arrangement.

It was beautiful and so easy to order and have it handled. They loved it and said it brought them cheer. Thank you for making an hard situation a bit easier to handle with such care. You guys always make each experience so much easier regardless. I always recommend using you and becoming a member.

I ordered flowers that showed up in search bar when I typed iris. The bouquet was supposed to have irises in it. It has none. I called your 1-800 customer service and was told I’d get a discount or refund and new bouquet would be sent out same day. None of that happened. I have Been ordering flowers from you for years. That was the last time.

Multiple times I have placed orders with FTD for occasions such as birthdays and orders did not arrive as scheduled with ZERO notification that there was a problem. Even when I called I was told to wait, “it was coming” but never did. Had communication occurred, I could have made other arrangements. NEVER again will I place an order from FTD!

I really wanted to like this company. I currently do some of my banking through USAA and on their website, they offer certain perks. They were offering a discount for flowers for Mother’s Day through this company FTD. I do trust USAA and thought that this would be a good company. I have never ordered flowers to be delivered before because I’ve always felt it is best to support a local florist, however, this year I was very busy and still wanted something nice for my mother. I will give them a few stars because they did deliver a bouquet to the correct address, on the correct day, within a reasonable timeframe that day. The delivery was fine, minus the fact that the flowers were left on my mother’s front porch, however, my mom could not remember if she heard the doorbell or not so that’s not necessarily the companys fault.

The flowers did arrive, and were beautiful, but customer service was lousy. I was a new customer, filled out all information that was asked. I got an email stating I'd need to call customer service. I called, and promptly had to answer each and every question on the form 2 and 3 times each. I guess they thought I'd give a different answer? They were eventually satisfied, and processed the order. I emailed customer service, merely wondering why I'd had to go through all that again. I got a very curt email in return stating I had to call customer service, which I already had. They also mentioned if I emailed them again before they were delivered, it'd automatically be rejected. I got a survey, and was fairly generous with them, but mentioned I had an unresolved issue, clicked that they could contact me, and provided information. Needless to say, I never heard a word from them. Don't worry FTD, I won't contact you again, as I'm done with you.

After bad experiences ordering flowers for a friend in Palm Desert through other companies I thought FTD.com would be a reliable company to order from. They presented a beautiful bouquet in a vase and I paid $52 to have it delivered. What showed up was flowers in a plastic sack like you would get from a grocery store and a separate vase. Four Roses and a couple small flowers and buds with some leaves and that was it. When I called them they only wanted to refund $10. I could not be more disappointed and I will never ever use FTD again.

From the time I bought the arrangement and the item was delivered, the process took about less than 24 hrs. I was thankful I could send these flowers to a friend to cheer the family up a bit. Thanks you for the prompt response. I would definitely recommend FTD to my friends.

Disgusted with FTD who I used to rely on. This is the second time that an order was not delivered on time. I even received a text saying the order was delivered when IT WAS NOT. I ALWAYS ORDER IN ADVANCE. My Niece was waiting ALL DAY. I called and nobody could tell me WHY I got a text saying flowers were delivered. Fraud. All they did was refund the delivery fee. Big deal. The flowers were delivered the next day. Not what I wanted. I have spent years and a lot of money with FTD. That stops now.

On Thursday 6-19, I ordered flowers for Saturday the 21st of June. I was told you could use the extra time to find a florist close to my Nephew and his wife, in order to have fresh flowers delivered. Later on the 19th I rec'd another email stating the flowers had been shipped and I could track them if I liked. I assumed you couldn't find a florist IN MISSISSIPPI because they were shipped 2 to 3 days before their requested delivery date! I always ask my family and friends to text me a pic of the flowers they receive. Your 2 days in shipping "bouquet" looked nothing like your advertisement. I asked for 2 dozen roses to fill out the "bouquet" and instead it looked like a bean pole. It will be quite some time before you get another order from me and I will never order giving you extra days "to find a local florist", so they can be in route for 3 days. That's just how they looked. $107.00 to be that disappointed. Jim **, former weekly customer.

The delivery was not made on the requested date, when the flowers were delivered, they were wilted and poor quality. Very embarrassing to me that this was the quality of flowers that I would send to someone. The follow from FTD was slow and not very responsive to the issue.

Ordered flowers- got a notification that they couldn't deliver so I needed to call to change. Called and got into a continuous loop that was trying to sell me a medical alert. No way to get out of it. Made three attempts, trying different prompts. No luck. I think FTD did it on purpose. NEVER using FTD again after that. Thought about calling Better Business Bureau.

Your help and support have been excellent throughout the years. I am pleased to be one of your loyal customers. Sending flowers to my dear friend in a retirement place has kept her happy and thankful. Friends and family have always praised the beautiful flowers! I am also thankful for your service, beautiful arrangements, and punctuality.

I ordered a beautiful bouquet for my mother's birthday. The flowers arrived a day late, and in absolutely terrible condition. When I called to request a refund, they were willing to resend the flowers, but no refund (even partial) was offered. I'm sorry... I spent $80 so that my mom would have nice flowers on her birthday. You failed to deliver anything on her actual birthday, and then what you did ultimately provided was in such poor condition it went right into the trash. This is unacceptable customer service, and I will never order from this company again.