FTD Reviews

We apologize for the situation with your Mother's Day order. It's critical for us to match your expectations, particularly at special times. We're sorry for the discrepancy in the arrangement and condition of the pot. We have issued a full refund to your original payment method at your request. Thank you for highlighting this issue so we can improve our services.

Thank you for your loyal support and positive feedback. We're delighted to hear you appreciate our convenient website and selection, along with our reliable service. It means a lot that you choose us for your floral needs. We look forward to continuing to make your gifting experience as seamless and enjoyable as possible.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We apologize for the inconvenience with your Mother's Day delivery. It is disappointing to learn the bouquet was misdelivered and did not meet expectations. Please send your order details to our customer support team so we can assist further and arrange for a suitable resolution. Your feedback is important in helping us improve our service. Thank you for giving us the opportunity to make things right.

We apologize for the disparity between what you ordered and what was delivered, and are sorry to hear about the challenges faced when contacting customer service. Your frustration is understandable. Ensuring expectations are met on special occasions like Mother's Day is vital. Though we issued a refund, we understand that it may not rectify the disappointment experienced. We value your feedback as it leads to necessary improvements. We have scheduled to send out a complimentary order for your Mother to help make up for this disappointing experience. If there's anything else we can help you with, please don't hesitate to reach out to our customer service team.

We sincerely apologize that the delivery experience did not meet your expectations, resulting in disappointment about your Mother's Day flowers. Not ringing the doorbell and the condition of the flowers upon discovery do not align with the standards we strive to uphold. We deeply value your feedback and are keen to address these issues. Please contact our customer service team for further assistance so we can have the opportunity to improve your experience and provide a satisfactory resolution. Thank you for bringing this to our attention.

We're deeply sorry for your unfortunate experience with our service during an already emotional time. Delivering wilted flowers and encountering unhelpful communication does not reflect the care FTD aims to provide. We absolutely acknowledge the distress this delivery problem caused you, and a resolution is our top priority. Therefore, reaching out to customer support is crucial to addressing the issue right away. Please provide the order reference number so we can ensure a resolution is met? We sincerely value your feedback as it helps us emphasize improvement.

We deeply regret your experience around such an important event and apologize for the delays and complex interactions you faced with our support teams. Our aim is to provide seamless service, and clearly, we missed the mark here. Your feedback helps us realize where improvements are needed. Rest assured, your comment will be taken seriously, and immediate actions will be advised to avoid such issues in the future. Please reach out to our customer service team if a resolution has not been met. Thank you for bringing this to our attention.

Thank you for sharing your concerns with us. We're very sorry to learn that both floral arrangements fell short of expectations. While we collaborate with local florists to fulfill orders, the inconsistency you've experienced is unacceptable. We encourage you to reach out to us so we can review your orders and work towards a satisfactory resolution. We appreciate your honest feedback as it helps us improve our services. Thank you for bringing this to our attention.

Thank you for sharing your experience! We're thrilled to hear that your wife's surprise with our bouquet was both joyful and overwhelming. It's always our aim to surpass expectations, and knowing the flowers brought delight confirms our mission. We appreciate you choosing FTD to commemorate your special moments and are excited to assist with future occasions!

Thank you for sharing your delightful experience with FTD. We're thrilled to hear that both you and your mom were pleased with the arrangement, and that the local sourcing added to the value of your order. It’s fantastic when subtle surprises result in such satisfaction. We're honored to be a part of delivering happiness through beautiful arrangements and look forward to enhancing more special moments for you and your loved ones in the future.

We deeply regret the frustration caused by the unmet expectations for your same-day delivery and our communication regarding status updates. This does not reflect the quality of service we strive to offer. We are actively looking into what went wrong and are committed to resolving this for you promptly. Please consider reaching out via our customer service for a more personalized follow-up assistance. Thank you for your valuable feedback.

Thank you for sharing your recent experience with us. We're sorry to hear about the delivery delays and the less-than-expected quality of your order during Mother's Day. Your past trust means a lot to us, and it's distressing to learn we did not meet our standard this time. We work hard to partner with local florists to ensure premium results. We encourage you to reach out so we can further address these concerns and aim for a satisfactory resolution. Your feedback is truly valued—it helps us improve every day.

Thank you for sharing your encouraging feedback about FTD. We’re thrilled to hear you’ve found our site easy to navigate and that your experiences, from various holiday occasions to dependable delivery notifications, have resonated well. Knowing you've received twin-impeccable service each time warms our hearts. We truly appreciate your continued trust and look forward to making your every memorable moment exquisite with our floral arrangements. Thank you for being a loyal customer!

Thank you for your honest feedback. We regret the inconvenience you faced with delivery timings and product availability. It's reassuring to know that our customer service team promptly resolved your issue and ensured a refund. Your suggestion about filtering available items is much appreciated as we strive to enhance our app. We hope to provide a smoother experience next time and eagerly look forward to serving you again.

Thank you for sharing your positive experience with FTD. We're thrilled that you found the online ordering process seamless and that the floral arrangement was beautifully delivered. Your feedback inspires us to keep providing exceptional service and brings joy to memorable moments. We look forward to serving you again in the future!

We sincerely apologize for the disappointment surrounding your daughter’s 21st birthday arrangement. We understand how meaningful this occasion was, especially with you being so far away, and we’re truly sorry the bouquet did not meet your expectations.

Our substitution policy does allow local florists to substitute flowers when specific stems are unavailable, while maintaining the same overall color harmony and style of the arrangement. However, we understand how important the blue hydrangeas and coastal theme were to your order, and we regret that the final arrangement did not reflect what you selected for such a special milestone birthday.

We also apologize for the frustration you experienced when attempting to submit your complaint online. Please know that our Customer Service team is available 24/7 and can always assist with concerns or complaints, even if the online form is unavailable or limited by date selection.

As a gesture of apology for your experience, we have processed a refund of 30% of the product price back to your original form of payment.

We truly appreciate your feedback and are very sorry we let you and your daughter down on this important occasion.

Thank you for choosing FTD, and for sharing your wonderful experience. We're delighted to hear that the arrangement exceeded your expectations and added a special touch to the occasion. Your satisfaction means the world to us, and it's fantastic to know that our floral artistry continues to impress. We look forward to assisting you with your future floral needs.

Thank you for sharing your experience with FTD. We appreciate your loyalty over the years and are glad that our services have consistently met your expectations. We’re sorry to hear that the recent arrangement didn’t measure up to your previous purchase. Seasonal and regional variations can sometimes affect floral availability. Nonetheless, your satisfaction is important to us, and we value your feedback as we strive for excellence. We hope to delight you with our overall selections in the future.

Thank you for your valuable feedback. We're delighted to hear that you find ordering with FTD easy and that our arrangements have consistently met your quality expectations. We appreciate your continued trust in us for your floral needs, and we look forward to serving you again in the future.

We sincerely apologize for the unfortunate experience and significant distress caused by the failed delivery on your mom's special day. It is deeply concerning to hear about the inability to complete the delivery and its impact compounded by the timing. We completely acknowledge the disappointment experienced, especially given the circumstances, and regret that our customer service did not adequately address your concerns during your calls. Providing excellent service and support to our customers is a top priority, and we assure you we are investigating this situation thoroughly. We are taking steps to ensure this doesn't happen again and are working to provide a resolution for your experience. We appreciate your feedback and are determined to ensure a different, effective conflict resolution approach going forward. Thank you for bringing this heartbreaking issue to our attention.

Thank you for sharing your feedback. It’s great to hear your mother enjoyed the flowers, but we're sorry to learn about the issue with the strawberries. This isn’t the quality we want for our customers, and we’d like to make it right. We have ensured that the order for the Happy Birthday Belgian Chocolate Covered Berry-Gram has been refunded in full. We appreciate your feedback and hope to improve your experience in the future.

We are truly sorry to hear about your experience with the flower delivery meant for your best friend. It's disheartening to know that the flowers were not delivered in the condition you expected, particularly on an occasion that meant so much to you both. This should not reflect our standards for quality, especially since it's not the first time you've faced such an issue within a short time.

We sincerely apologize for the distress this situation may have caused. Your satisfaction is extremely important to us, and we are committed to ensuring this does not happen again. Please reach out to our customer service team, so we can address this issue directly and make it right for you. Thank you for bringing this to our attention.

Thank you for sharing your positive experience with FTD. We're pleased to hear that you found the website easy to navigate and chose us for your gifting needs. Your endorsement of FTD as a good choice for sending gifts or recognition means a lot to us. We appreciate your support and look forward to helping you with future gifts, ensuring more special moments.

Thank you for choosing FTD to commemorate such a special occasion as your wedding anniversary. We're delighted that the delivery and the style of the 36 long-stem roses met your expectations. We apologize for the delivery team's oversight in not ringing the doorbell and appreciate your feedback. Your observations are important to us as we strive to enhance every aspect of our delivery service to prevent similar situations from occurring. We’re thrilled that the flowers were delivered safely and appreciate having been a part of such a memorable moment. Please feel free to reach out if there's anything we can do for you in the future.

Thank you for celebrating with FTD! We are thrilled to hear that the beautiful array of flowers your husband chose for your birthday exceeded your expectations and lasted so well, enhancing the occasion with their vibrant colors. Your kind words remind us of why celebrating special moments with our customers is so important. We appreciate your trust and look forward to bringing more joy with our floral offerings in the future.

Thank you for sharing your experience, and we sincerely apologize for the disappointment and inconvenience this caused, especially on such a significant day for your girlfriend. It’s concerning to hear about the issues with delivery and your challenges reaching support. This does not meet the standard of service we aim to provide. Rest assured, we're dedicated to investigating this matter to prevent similar occurrences in the future. Please feel free to reach out to our customer service team directly for a swift resolution. Your feedback is incredibly valuable, and we appreciate you bringing this to our attention.

Thank you for choosing FTD to send such a special gift for your friend's new baby. We're delighted to hear that our ordering process fit seamlessly into your busy schedule and that the deluxe arrangement delivered the quality and special touch you were looking for. Your satisfaction is very important to us, as is being part of the joyous moments in your life. We’re honored by your trust in FTD for this important occasion and look forward to helping make future celebrations just as memorable.

Thank you for sharing your feedback. We are so sorry to hear about the condition in which your plant arrived, and we understand how frustrating it must be to receive a live plant in less-than-ideal circumstances. Please accept our sincerest apologies for the careless delivery you’ve experienced.

We want to make sure that your future orders arrive in perfect condition, so if you noticed any damage to the plant itself or have concerns about its quality, please reach out to our customer service team. We’d love to assist you in resolving this issue and ensure your next experience is much smoother.

We appreciate your feedback, and thank you for bringing this to our attention.

Thank you for choosing FTD to celebrate your friend's new bundle of joy. We're delighted to hear that our selections met your expectations in both quality and price, and that the all-blue arrangement added the perfect touch to commemorate the arrival of a baby boy. Your positive feedback is greatly appreciated and encourages us to keep providing great options. We look forward to assisting you and bringing beauty to more special moments in the future.

Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointing experience with the flower arrangement you received. We understand how important it is for your order to reflect the quality and care that was promised, and it’s clear that we fell short in this instance.

We sincerely apologize for any frustration or disappointment this has caused. Please know that we take your concerns seriously and would love the opportunity to make things right. If you’re open to it, I encourage you to reach out to our customer service team so we can assist you further and explore how we can address the situation.

Again, we deeply regret that your experience wasn’t as expected, and we appreciate your feedback, as it helps us improve.

Thank you for sharing your positive experience with FTD. We’re delighted to know that each occasion with us has met your expectations, even if they are infrequent. Your kind feedback serves as encouragement for our team to continue delivering the same level of quality you’ve come to expect from us. We truly appreciate your trust and look forward to the opportunity to serve you again in the future. Thank you for choosing FTD!

Thank you for sharing your wonderful experience with FTD. We’re honored to be a part of your cherished celebrations over the years. It’s heartwarming to hear that we could contribute to your special occasions consistently with quality, variety, and timely service. We’re glad our regular reminders and personal touches, like your recent birthday arrangement upgrade, have met your and your wife’s expectations and brought joy. Your continued trust motivates us to maintain such high standards. We look forward to serving you on many more memorable occasions in the future!

We have reviewed the order in question, and we apologize that it was not delivered on the scheduled date of 4/13. We are currently doing an internal investigation to find out what went wrong and why it did not arrive on the correct date. We can confirm that a full refund was issued to the original payment method and a complimentary bouquet was sent out to your mother in law on 4/14. If she did not receive it, don't hesitate to let customer service know.

Thank you for sharing your delightful experience with FTD. We are thrilled to hear that the flowers impressed your cousin and contributed to a memorable moment! Knowing our arrangements were among the nicest she has ever received encourages us to continue providing exceptional quality across vast distances. We appreciate your kind words and are grateful for your trust in facilitating special occasions. We look forward to creating more joyous experiences for both you and your loved ones in the future!

Thank you for sharing your positive experience with FTD. We're thrilled to hear that our online platform provides a comfortable and convenient experience, allowing you to choose exactly how much you want to spend. It’s wonderful to know your mother-in-law is always happy with the flowers. We also appreciate your mention of our proactive communications to ensure a smooth delivery area process. Your feedback is invaluable, and we're committed to maintaining this level of service for future occasions. We look forward to helping you brighten more special moments!

Thank you for sharing your wonderful experience with us! We are thrilled to hear that the birthday flower arrangement exceeded your expectations in both appearance and quality. It's always our goal to provide memorable and satisfying floral arrangements for special occasions. Your positive feedback warms our hearts and motivates us to continue offering the high level of service you deserve. We truly appreciate your choice to entrust us with your floral needs and look forward to the opportunity to assist you with more memorable moments in the future.

Thank you for taking the time to share your delightful experience with FTD. We're thrilled to be a part of your thoughtful gesture. It's wonderful to hear that our website's user-friendly nature and diverse selection met your liking. We're equally pleased that you and your wife found the flowers so appealing before sending them to the chosen recipient. Your decision to choose us again really means a lot, and we're eager to serve your future floral needs with continued excellence.

We sincerely apologize for the delay and communication issues with your recent flower order. It's concerning to read about your experience, especially given the nature of the occasion. We understand the frustration caused by not having consistent communication or a resolution, particularly during such an important event. We are committed to identifying where our process failed and improve our systems to prevent this from happening in the future. Please reach out to our customer service with your order details so that we can adequately address this situation. Your feedback is invaluable, and we deeply appreciate you sharing your experience with us.

Thank you for sharing your experience with us! We're thrilled to hear that the arrangement you sent was well received. It's wonderful to know we've consistently met your expectations. We value loyal customers like you and look forward to being a part of your future floral celebrations.

Thank you for taking the time to share your experience. We sincerely apologize that the delivered arrangement did not match your expectations in terms of size and color. It is always our intent to faithfully reproduce the arrangements depicted online, and we're sorry it did not meet these standards. We value your loyalty as it seems this is the first time you’ve experienced such an issue with us. Please reach out to our customer service team with your order details so we can promptly address and resolve this matter for you. We appreciate the opportunity to make this right.

We regret to hear about your experience with the order you placed for a wake. It's vitally important to us that every detail in our offerings corresponds with what you saw at the time of your order, especially during crucial moments. We apologize for the plant's condition and the incorrect pot type that arrived, as it doesn't reflect our standards.

To further investigate and help resolve this situation, please reach out to our customer support team at your earliest convenience. Your feedback does not only allow us to address existing errors but also shines a light on improvements we need to implement. Thanks for bringing this to our visibility, and we assure you our goal is perpetual betterment in our services and product manifestation.

Thank you for sharing your recent experience with FTD. We're pleased to hear that the ordering process for the memorial arrangement was straightforward and met your expectations. We understand the desire for a special and distinct floral presentation, and your feedback is valuable as we continuously strive to offer more uniquely creative options. It's important to us that both the ordering process and the final product fulfill your needs effectively. We appreciate your trust and hope to bring the same efficient service in your future floral plans. If there's anything more we could help with, please feel free to let us know.

Thank you for sharing your experience with FTD. We're delighted to hear that you were pleased with the quick delivery and enjoyed the flower arrangement selected. It’s wonderful to know that the recipient liked the arrangement, and the photos confirmed your satisfaction. We truly appreciate your decision to choose FTD, and we’re here to help make any future floral endeavors just as successful. Looking forward to serving you again!

Thank you for taking the time to share your experience with FTD. We're thrilled to know that the flowers met your expectations and that the ordering process was both quick and hassle-free. It's wonderful to hear that you remain satisfied with our timely service. We appreciate your trust and look forward to being part of many more special occasions in the future. Thank you for choosing FTD!

Thank you for taking the time to share your positive experience with FTD. We're happy to hear that our user-friendly website helped make your purchasing process easy and that you were pleased with the arrangement of stargazer lilies and roses. We understand specialized arrangements can sometimes seem a bit pricey, and appreciate your understanding. Your feedback means a lot to us, and we’re inspired to keep providing high-quality floral arrangements. We look forward to helping you celebrate future occasions!

Thank you for taking the time to share your positive experience with FTD. We're delighted to hear that our service impressed the recipient and that the arrangement met your expectations. It's wonderful to know that the process was smooth and easy for you. Your long-term trust and appreciation with us motivate our team to consistently deliver satisfying outcomes. We look forward to continuing to serve you in the future with beautiful arrangements that make every moment special.

Thank you for choosing FTD and for taking the time to share your feedback. We're pleased to know that you've enjoyed ease of use with our service for years and appreciated the quality of our recent arrangements. We sincerely apologize for the inconsistency you've experienced with the sizes of the arrangements compared to your selection. Your suggestion to integrate photo verification between our website and local florists is valuable, and we will continuously explore innovations to enhance your experience. We’re glad our assistance offered some resolution then, and we're grateful for your understanding. We look forward to delighting you and your loved ones with significant floral experiences in the future. Your continued support means a lot to us.

Thank you for sharing your positive experience with FTD. We're delighted to hear that our services continue to contribute to successful out-of-town floral deliveries. It's wonderful to know that both your birthday and get well arrangements met your expectations. We appreciate your trust in FTD and look forward to being part of more special moments in the future. Your satisfaction inspires us to maintain the highest level of quality and reliability. Thank you for choosing us!

We sincerely apologize for the inconvenience you experienced with your order delivery. It is concerning that we failed to update you in a timely manner about the change in your order status and lacked effective resolution. We completely understand your disappointment and would like to assure you that we're openly working to address this issue internally. Your feedback is invaluable, and we're committed to restoring your confidence in our service.

Thank you for taking the time to share your experience with FTD. We are delighted to hear that our services met your expectations, especially given the last-minute nature of your order. It's wonderful to know that you found our website user-friendly and versatile across different devices. We appreciate your positive recommendation and are thrilled that the quality of the flowers was suitable, even on short notice. We're grateful for your confidence in us and look forward to helping with your future floral needs.

Thank you for sharing your positive experience with FTD. We're delighted to hear that the arrangement for your dad’s birthday was to your satisfaction and delivered as promised. We strive to provide reliable service and ensure that special occasions are even more memorable. We look forward to the next opportunity to be part of your celebrations, and thank you for your trust in us!

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for your enthusiastic feedback. We're delighted to hear that you have had such a pleasing experience with us at FTD. It's wonderful to know that everything met your expectations beautifully, and we're grateful for your willingness to recommend us to others. Your satisfaction truly inspires us to strive for excellence. We look forward to serving you again and helping you create even more memorable moments.

Thank you for sharing your experience with us. We're sorry to hear that the floral arrangements did not meet your expectations and that the delivery timing for your wife's surprise fell short. We appreciate your business and feedback and are diligently reviewing ways to improve our service. Please don't hesitate to reach out in the future to let us listen or make things right. We look forward to the opportunity to provide you with a renewed experience.

Thank you for your rewarding feedback about FTD. We're thrilled to know that your experience with our service was smooth, especially being a brand you remembered. It's wonderful to hear that the delivery of the premium bouquet of long-stemmed red roses succeeded in pleasantly surprising your wife for her birthday. We're glad we could be part of creating such a special moment. We always aim to deliver remarkable service, and your words affirm our efforts. Thank you for placing your trust in us, and we hope to have the opportunity to bring joy to you and those you care about in the future.

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your recent experience did not meet your expectations, especially given your continued trust in our service.

We understand how important it is for the delivered arrangement to reflect what is shown online, and I sincerely apologize that this was not the case. While we work with local florists to fulfill orders, we recognize that this inconsistency can be frustrating—particularly when you’ve made a significant purchase expecting a certain level of quality and presentation.

As a step toward making this right, a partial refund has been issued for your order.

For any future concerns or issues, we strongly encourage you to reach out directly to our customer service team at the time of delivery. This allows us to address the situation immediately and work toward a more satisfactory resolution in real time.

We truly value your loyalty and appreciate your honest feedback—it helps us improve both our service and our partnerships with local florists.

Thank you again for bringing this to our attention.

Thank you for sharing your experience with FTD. We're pleased to hear that despite your concerns, the bouquet met your expectations and brought some comfort during a difficult time for your friend. We truly appreciate your loyalty over the years and are glad that you found our services reliable and satisfactory in the past. It's important to us that our website continues to be user-friendly, and we note your input about using PayPal—rest assured, this is an option when you make an online purchase with FTD. We are committed to ensuring that all aspects of our service meet the needs of our valued customers. We look forward to the opportunity to continue serving you in the future.

Thank you for bringing this situation to our attention. We deeply apologize for the inconvenience caused by the delay in delivery on your wife’s special day. We understand how disappointing it must be to miss such an important occasion and for the quality of the flowers to not meet your expectations. Ensuring our gifts bring joy on memorable events is our priority, and we're sorry this was not the case.

We’re grateful to hear the strawberries were a positive part of your gifting experience. Nonetheless, your feelings and suggestions are crucial in guiding our improvements. Rest assured, we will investigate this issue further, address the performance slip, and take immediate steps to remedy our delivery process.

We have processed a refund for the cost of the flowers due to poor quality as a result of the shipping delay. Again, we truly regret the experience you’ve had and hope for the chance to restore your confidence in us for your future flower deliveries.

Thank you for sharing your longstanding experience with FTD! It's wonderful to hear about the role we played in your memories from early on and throughout the years. We're delighted to know that each floral delivery has met your expectations, even from afar, with pictures reinforcing the quality and care we strive to deliver. Your trust in us and acknowledgment of our flexible options for every occasion is truly appreciated. We are grateful for your loyalty and look forward to being part of your celebrations and joyful occasions in the future!

Thank you for sharing your positive experience with FTD. We are delighted to hear that our selection of floral arrangements and ease of use on our site have met your expectations multiple times. It's wonderful to know that those who received the flowers have cherished them despite the prices being a bit above certain expectations. Your feedback inspires us to balance quality and value while continuously enhancing customer satisfaction. We truly appreciate your support and continue striving to make all of your flower-sending occasions unique and memorable. We look forward to serving you again soon!

Thank you for sharing your experience with us. We understand your disappointment with the bouquet that was delivered compared to what was presented online. It’s our goal to provide flowers that not only meet expectations but also enhance special occasions with bright and festive arrangements. We apologize sincerely for any shortcomings in achieving this. Your feedback helps us closely examine these discrepancies in our advertising and fulfillment processes to ensure they do not happen in the future. Please reach out to our customer service team at your earliest convenience so we can better assist you with this situation. Your satisfaction is important to us, and we hope to welcome you back to demonstrate the high standards FTD is committed to.

Thank you for choosing FTD and sharing your recent online shopping experience! We're delighted that our website was convenient and that you found a floral arrangement to your liking. It's wonderful to know that the recipient was joyfully surprised by the vibrant flowers. We appreciate your vote of confidence and look forward to continuing to deliver remarkable services for you.

Thank you for sharing your experience with FTD! We're thrilled that you found our website accessible and appreciated the ease of our delivery service. It's great to hear that the arrangement met your expectations, and we're grateful to be part of your special occasion. We look forward to serving you with more beautiful arrangements in the future!

I want to sincerely apologize for the experience you've had with your recent order, and I completely understand your frustration. Your long-standing trust in FTD means a great deal to us, and I’m truly sorry we let you down on this occasion.

To explain, the "In Good Spirits Bouquet Deluxe" that you selected is a vendor-sourced item, which is shipped overnight directly from the grower. As noted in the product description on our website, these fresh-from-the-farm flowers are inspected and shipped in a gift box to ensure the quality of the blooms. Unfortunately, it seems there was an error in the fulfillment process, and the wrong bouquet was sent to your recipient. We are currently investigating this internally to ensure it does not happen again.

To view the product description and delivery type for this item, you can visit the following link- https://www.ftd.com/product/in-good-spirits-bouquet-prd-fe218m?cid=ftddts&editsku=FE218D&markcode=552&prid=ftddts&variation=FE218D

I understand that receiving an order that doesn’t match what you expected—especially for a special occasion like a birthday—can be incredibly disappointing. I’m truly sorry that this happened, and I’m grateful for your patience as we work to resolve it.

On a positive note, I can confirm that a redelivery has already been processed and is scheduled to arrive on Tuesday, March 24th. The correct bouquet will be sent, and we’ll make sure everything is in perfect condition for the recipient this time.

Again, I apologize for the inconvenience and embarrassment this has caused. We value your continued support of FTD, and we’re working hard to ensure this doesn’t happen again. Thank you for your understanding and for allowing us to make this right.

Thank you for sharing your wonderful experience with FTD. We're thrilled to hear that the flowers brought joy to your recipient and that they lasted for such an impressive period. Your satisfaction and positive feedback inspire us to maintain the high standards we're known for. It's a true pleasure to be part of creating special memories. We look forward to serving your floral needs in the future and continuing to make your moments more memorable. Thank you for choosing FTD!

Thank you for sharing your positive experience with FTD. We are honored to have facilitated such a meaningful arrangement for your aunt’s funeral. It’s heartening to know that both this purchase and your previous experiences with us have been consistently satisfying. Your trust over the years is deeply appreciated, and it encourages us to continue providing exceptional service and quality arrangements for our valued long-time customers. We look forward to serving you in future moments that require beauty and care.

I want to sincerely apologize for the frustration and disappointment you’ve experienced with your recent orders. I understand how important it is to send flowers that reflect your love and care, especially when it’s for such a special person in your life. It’s incredibly disheartening to hear that both deliveries fell short of expectations, and I can only imagine how upsetting this must have been for you and your friend.

After reviewing the details of your complaint, I’d like to confirm that a redelivery is being processed and will be on its way to you shortly. Rest assured, we will ensure that everything is handled with the utmost care, and we’ll do everything we can to avoid any further issues. You’ll receive exactly what was originally ordered: the Peonies your friend adores.

Again, I apologize for the inconvenience and frustration you’ve experienced. We truly value your continued trust in FTD, and we’re committed to making things right.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please advise your son to reach out to customer service regarding his order so we can look into it further.

We sincerely apologize for the unpleasant experience you've had with your Valentine's Day flower delivery. It's incredibly disappointing to hear that the flowers were not up to the expected quality and that the refund process did not proceed as promised. Instances like this are deeply frustrating, and it's especially troubling when a charge reappears after being managed by your credit card company.

Your feedback is vital to us, as it ensures we can address these issues within our service team. We are taking your comments onboard to improve transparency and enhance our customer support process. Please reach out to our customer service with your order details at your earliest convenience, and we'll be committed to resolving this matter fully for you. Thank you for bringing this issue to our attention, and we regret any frustration you have experienced.

We sincerely apologize for your experience with the floral arrangements you ordered. It's concerning to hear that the condolence arrangements did not meet your expectations and differed from the pictures on our site. We understand the importance of accurately reflecting your sentiments during such times and regret any perceived deception, especially when these expressive moments matter so much. We are committed to looking into this matter for appropriate resolution and assessing your refund request. Please contact our customer support so that we can review your order details, address this unacceptable oversight, and ensure any discrepancies are rectified. Thank you for bringing this to our attention.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Thank you for sharing your feedback with us. We’re glad to hear that the bouquet for your daughter was initially enjoyed; however, we're truly sorry to hear that it didn't last as long as we both would expect despite the care given. Ensuring the longevity and freshness of our arrangements is a priority, and we're disappointed that this was not your experience. Please reach out to our customer service team if there's something we can do to make this right. Thank you for giving us the opportunity to resolve this issue.

Thank you for sharing your experience with us. We’re truly sorry that the flowers did not arrive before the important moment you were hoping to support your daughter. We understand how meaningful that gesture was meant to be, especially on such a significant day in her career, and we regret that the delivery timing did not meet the expectations you clearly communicated.

Please know that a full refund has been issued for your order. While we realize this cannot make up for the missed moment, we hope it reflects our commitment to taking responsibility when we fall short.

We sincerely appreciate you bringing this to our attention. Your feedback helps us continue working with our local florists to improve delivery coordination and better honor special requests like yours in the future. We’re very sorry for the disappointment and truly hope we have the opportunity to provide you with a much better experience next time.

Thank you for bringing this issue to our attention, and we extend our sincere apologies for the disturbing situation regarding the billing of your order under such sensitive circumstances. The only way there could be double charges on an order is if 2 items were selected in the checkout process. If only 1 item was delivered, then a refund of the other would have been processed on our end. Please ask that your parents reach out to customer service regarding their order so it can be investigated further as we are unable to locate it using the information provided on this platform.

We have reached out regarding this order for a resolution.

Thank you for bringing this to our attention, and I’m truly sorry for the disappointment and frustration you experienced. Most importantly, we’re very sorry that this occurred during such a difficult time for you and your family. A sympathy delivery should reflect care and respect, and it’s clear that what was sent did not meet those expectations.

We completely understand how upsetting and embarrassing it must have been to see something so different from what you anticipated, especially for an occasion meant to honor a loved one. This is not the standard we strive for, and we sincerely apologize for the quality of the plant that was delivered.

While we’re glad a full refund was ultimately provided, we regret that you had to spend so much time going back and forth to resolve the issue. Your experience and feedback are extremely important, and we will be sharing your comments with the appropriate teams so this can be addressed with the fulfilling florist and prevented in the future.

Please accept our sincere apologies again for the distress this caused. We appreciate you taking the time to let us know, and we hope we can regain your trust in the future.

We’re truly sorry for the experience you described and for the frustration it caused. This is not the level of service we want any customer—especially a long-time FTD+ member—to receive.

We understand how disappointing it must have been to spend days following up, receive assurances that your uncle’s flowers would still be delivered with an upgrade and apology note, and then have the order ultimately canceled after you had already paid for weekend delivery. We sincerely regret the inconvenience and the time you had to spend trying to resolve the situation.

Your feedback about communication, order fulfillment, and coordination with local florists is being taken seriously and shared with the appropriate teams. We rely on our florist network to help us deliver meaningful moments, and when that process breaks down, it’s our responsibility to address it.

If you’re open to it, we would appreciate the opportunity to review your order in more detail and make this right. Please reach out to us directly with your order number so we can follow up and assist further.

Thank you for bringing this to our attention, and again, we apologize for the disappointment caused.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Please accept our sincerest apologies for the repeated failures and lack of follow-through regarding your flower delivery order. We fully understand how disappointing and frustrating this experience must have been—especially given the special occasion and the multiple assurances you were given that were not honored.

There is no excuse for the missed deliveries on February 17, 18, and 19, nor for the breakdown in communication that followed. We take full responsibility for this situation and for not meeting the standard of service you rightfully expected.

We have initiated a full internal review to determine exactly where the process failed, including delivery scheduling, communication errors, and order handling. This matter has been escalated to management to ensure accountability and to prevent this from happening again.

Regarding your request:

Your full refund has been processed immediately. The funds should reflect in your account according to your financial institution’s processing timeline.

In addition, we are preparing your original flower arrangement for delivery at no cost to you. This will be personally overseen by our team to ensure it is completed without further issue. We will provide you with direct confirmation once it has been successfully delivered.

We deeply regret the inconvenience and disappointment this has caused you and your wife. Thank you for bringing this to our attention and for giving us the opportunity to address it properly.

We're truly sorry for the issues you encountered with your Mother's delivery order. It’s concerning to learn the order showed as delivered on our website without reaching your intended recipient. Additionally, we're disappointed to hear about your interactions with our customer support, and the challenges with accessing customer service abroad. Your experience falls short of our standards, and we sincerely apologize. Kindly send an email with your order details to communitymanager@ftd.com. We would like to resolve this matter for you swiftly and improve your satisfaction with our service. Thank you for bringing this to our attention.

We are deeply sorry to hear about your recent experience. The arrangement you described falls short of the meticulous standards we strive to uphold at FTD, especially during such a significant moment for you and your gesture. It's important to us that our substitutes meet or exceed the original order's quality and value, and anything less is truly disappointing. We understand how disheartening this situation must be. We'd like to look into this further to rectify the issue and ensure that your concerns are addressed satisfactorily. Please contact our customer support team so we can work towards a resolution, either correcting the order or processing an appropriate credit. Your feedback is invaluable as we continue to strive for excellence. Thank you for making us aware of this shortfall.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We're genuinely sorry for the experience you encountered with your flower arrangement. It's important that every customer receives what they expect, and it's disappointing this wasn't the case during your visit. We take feedback like yours seriously and are committed to making improvements. Please reach out to our customer service team so we can make things right.

We are so sorry to hear about your experience. We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for the upsetting experience surrounding your flower order. It's deeply concerning to hear that your Valentine's Day arrangement was not delivered as anticipated and that the substitute did not reflect what you had ordered. We understand that special occasions like these must be handled with utmost care and accuracy, and it's regretful that we failed to meet these expectations.

Your frustration regarding the compensation offer is completely understandable, and we are committed to resolving this matter satisfactorily. We want to assure you that a full refund has been issued on your order to your original payment method. We have also attempted to reach out to you to offer a complimentary order to be sent on a future date. If you wish to take us up on the offer, please reach out to us to provide your delivery details.

Feedback like yours is imperative for improving our service standards, to actually prevent such lapses in the future. Thank you for highlighting these issues we'd prefer not to repeat and for giving us the opportunity to address them directly.

Your feedback is invaluable, and we appreciate you highlighting these issues. It is essential for us in enhancing our standards and avoiding future occurrences. Thank you for bringing this matter to our attention.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for your frustrating experience with our service. It's concerning to hear that your holiday gifts did not arrive and you're having difficulty reaching a live advisor for assistance. This certainly is not the level of service we aim to provide our valued customers.

Please know that we take such matters seriously and want to resolve this for you. We encourage you to provide your order details so our customer support team can follow up with you directly to explore what has happened with your gifts and ensure a satisfactory resolution.

Thank you for bringing this to your attention. We are committed to making things right.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have ensured that a fair resolution has been met. If there's anything else we can help you with, please don't hesitate to let us know.

We sincerely apologize for the dissatisfaction experienced with the quality of the flowers you received. Your anticipation for a memorable Valentine’s Day delivery is of utmost importance to us, and it is disappointing to hear that the flowers arrived wilted. We are committed to ensuring the freshest possible deliveries, and clearly we fell short in this case. Please reach out to our customer service team directly so we can make it right. Your feedback is valuable, and we’d like to do everything possible to address your concerns.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to us at your earliest convenience so we can work on a resolution.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for taking the time to share your feedback about your recent experience with FTD. We are deeply sorry to hear about the issues you encountered with the delivery and condition of the flowers, as well as the service provided by our delivery partner. Clearly, this level of service did not meet the standards we promise to our customers, and for that we apologize.

We understand the delivery mishandling is disappointing, and we regret the further upset caused by the unfulfilled contact information for the delivery representative. Please rest assured we are looking into this matter to prevent similar experiences in the future.

Your satisfaction is extremely important to us. A partial refund was issued and a redelivery was completed at no additional charge. Thank you again for reaching out to us.

We sincerely apologize for the inconvenience and disappointment you experienced when we were unable to deliver your order as promised. It is concerning to hear that you faced challenges with obtaining a refund, adding to your frustration. Our aim is always to provide seamless service, and we are sorry we failed on this occasion. Rest assured, we are reviewing our processes to prevent this from happening in the future. If there's anything further we can do to assist, please don't hesitate to reach out to our customer service team. Your feedback is important, and we appreciate the opportunity to address these concerns.

We are deeply sorry for the difficulty you faced with your order. Occasions like your anniversary should be celebrated with positive experiences, and it is concerning that our service failed significantly—especially in communication and delivery. We understand the frustration caused by the unexpected costs and rescheduling of your delivery.

While we cannot undo these missteps, we want to assure you that providing a resolution is our top priority. Please know that this issue is being seriously addressed with our delivery team to prevent similar future occurrences.

Additionally, we have reached out to offer further resolution even though your order has already been refunded in full. Your feedback is integral to our improvement and deeply valued. Thank you for taking the time to communicate these issues with us.

We are deeply sorry for the disappointing experience you had with your recent flower orders. Freshness and quality are our core promises, and we recognize that we fell short on both. Our team is actively assessing what went wrong to ensure standards are upheld moving forward. We have ensured that your account has been fully credited for this order.

Thank you for sharing your experience and allowing us the opportunity to address it. Your feedback is invaluable to us.

We deeply apologize for any distress our service may have caused at such a difficult time. Ensuring thoughtful and high-quality arrangements is paramount to us, and it is clear that we fell short in this instance. Your experience does not reflect the high standards we strive for, especially with products failing to match what was promised. We are currently investigating how these errors occurred to prevent them in the future. We would like to assure you that your order has been refunded in full to your original payment method.

Please accept our sincerest and most heartfelt apologies for your experience. Failing to deliver a memorial arrangement — especially after multiple assurances — is completely unacceptable, and we deeply regret the distress and disappointment this caused during such a sensitive time.

We understand that this order was placed to honor a family member, and missing the memorial service cannot be undone. The repeated promises of next-day delivery that were not fulfilled, along with the lack of resolution over the course of several days, fall far short of the service and reliability you deserved.

While we recognize that nothing can change what happened, we would like to extend a complimentary floral arrangement in the future, fully covered by us including delivery fees, should you choose to give us another opportunity. There would be no obligation — simply an open offer to restore your trust.

Please know this matter is being escalated internally to review both the fulfillment breakdown and the repeated service failures. What occurred does not reflect the level of care we aim to provide.

We are truly sorry for your loss and for adding further frustration during an already difficult time.

We sincerely apologize for the issues you encountered with your recent order through our service. It is concerning to hear that there was confusion resulting in a late delivery and your having faced challenges with receiving only one bouquet instead of two as intended. We also regret any difficulty you experienced with our customer support. We are actively addressing these issues internally to prevent future occurrences. Your feedback is vital for us to seek continuous improvement. After reviewing your order, it appears that there were initially address issues as the apartment number was missing. Due to the delay in delivery, we have issued a refund of the delivery fees on each order. Thank you for bringing this matter to our attention.

Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with the delivery service. It's our priority to ensure a smooth delivery process, and we're regretful that we didn’t meet your expectations this time. We have reviewed your order and can see that the item you selected was one of our farm fresh vendor options, which is shipped and delivered overnight directly from the grower via UPS. We also offer florist delivered items that are listed on our website as being delivered "same-day" from a local florist. The delivery type is listed below the product description on our website. We apologize for the confusion. We are showing that the order arrived on the selected delivery date of 1/23. If you have any further questions regarding your order, please don't hesitate to reach out to our customer service team and we'd be happy to assist.

Thank you for choosing FTD for your floral needs time and again. We are delighted to hear that the flowers consistently meet or even exceed your expectations compared to our website images. We're always eager to enhance our offerings and genuinely appreciate your feedback regarding the availability of additional items, such as cookies, in more areas. Your input is highly valuable, and we're working hard to expand these options. We're grateful for your trust and support and look forward to serving you with more beautiful arrangements in the future.

We sincerely apologize for the disappointment experienced with the arrangement for your friend. It's concerning to hear it did not meet expectations, especially under such sensitive circumstances. Moreover, the refund inconsistency adds to the frustration, and for this, we are truly sorry. Thank you for bringing this to our attention so we can take the necessary steps to improve. If there's anything else we can do to assist you with your order, please reach out to our customer support team.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We sincerely apologize for the distress caused due to the failed flower delivery during such a critical time for your friend. It is troubling and frustrating to have let you down especially when you relied on us for an urgent situation. Ensuring and respecting promised timelines is integral to our service, and it appears we fell short on ensuring a timely and honest communication regarding your order. We deeply regret this experience and value your feedback, as it is pivotal in guiding our improvements. Please reach out to our customer support, and we promise to expedite a full investigation into your order. Your satisfaction and related follow-up actions are vitally important to us, and we're committed to achieving a resolution swiftly. Again, we are truly sorry for any additional worry caused during such a sensitive period.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We deeply apologize for the disappointment and inconvenience faced with the order. Ensuring timely delivery and accurately presenting the selected items are high priorities for us, and it is disheartening to learn that we haven't met our standards or your expectations. A different bouquet from your selection has led us to issue a partial refund to acknowledge our oversight. Moreover, should a gesture of goodwill be desired or further assistance needed, we welcome you to connect with us at your convenience. Your feedback is valued as we diligently work on improving our service for the fulfillment of the commitments made by extension to cherished moments. Thank you for letting us promptly address the order discrepancies flagged-off.

We deeply apologize for the disappointment and inconvenience this experience has caused you, especially on such a special occasion for your granddaughter. It certainly was not our intention for your order to be delivered late and for your sentiments not to be honored as you intended. Please allow us to make it right. We would appreciate the opportunity to discuss this further and explore resolution options if you have not already done so. To initiate this process, please reach out to our customer service team with your order details. Thank you for bringing this to our attention, and again, our sincerest apologies for any distress and disappointment this may have caused.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for the disappointing experience you and your sister had with our service. It's important to us that every order meets the expectations our customers have from the images and descriptions provided on our site. We acknowledge that the replacement arrangement should have resolved the initial shortcomings rather than compounded the issue. Your feedback is invaluable in reviewing these lapses seriously. We have issued a full refund to your original payment method. Thank you for highlighting these concerns; we are determined to enhance our service so occasions carry the joy intended.

We sincerely apologize for the frustration and inconvenience you experienced with your order not being fulfilled as promised. It's disappointing that the delay impacted such a special occasion. Please know your feedback is of utmost importance to us as we strive to improve our service and communication processes. If there's anything we can do to make things right for you and your wife, please reach out to our customer service team and we'd be happy to assist. Thank you for bringing this matter to our attention.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed

We’re truly sorry to hear about the challenges you faced with your recent order. It is understandably frustrating not to receive the Christmas bouquet as promised, especially without the necessary communication from our team. It was anticipated that your order would be redelivered, but the repeated lack of fulfillment is undeniably disappointing. We sincerely apologize that your experience did not meet our service standards and clearly mishandled your concerns. A full investigation will be conducted to rectify this process. A reimbursement process is underway, considering the impact of this incident. Thank you for bringing these issues to light, and we remain available if you desire any further assistance.

Thank you for reaching out and sharing your experience with us regarding your recent order. We apologize for the confusion with your delivery and the communication difficulties you encountered during your follow-up with customer service. Ensuring a seamless delivery and clear, helpful support is a priority for us, and we deeply regret that we did not achieve this. A full refund has been issued to your original payment method and a redelivery is scheduled to arrive on 12/30. We appreciate your feedback and would like an opportunity to earn back your trust.

We apologize sincerely for the issue with your purchase. It's deeply regrettable that what you received did not match your order, both in terms of product, adding stress to your special occasion. We appreciate your patience while a resolution was reached, even if it came later than ideal. Nonetheless, it is good to know that a full refund was eventually agreed upon. This experience is not up to our principle of service, and your feedback is invaluable as it propels us to fully examine and enhance our delivery processes to prevent repetition of such dissatisfaction.

We apologize for not meeting your expectations with your recent order, and we're frustrated to learn that it differed from the advertised arrangement. Additionally, we understand your disappointment concerning the limited refund offered. Let us address these issues to better assist you and make things right. We have ensured that a full refund was issued to your payment method. Your input is essential in our mission to improve, and we sincerely appreciate your patience and trust as we strive to restore it.

We deeply regret to hear about your recent experience with FTD. Ensuring that our customers receive carefully assembled arrangements that meet the exceptional beauty and quality shown online is our highest priority, and we apologize sincerely for failing to achieve this with your order not once, but twice.

The initial and continued difficulties surrounding the Christmas Orchid arrangement—as well as the omission of your personalized card for both deliveries—do not reflect the standards of excellence we are committed to. We can understand the paramountacity flowers have in adding joy and meaning to a thoughtful gift, especially across distances like those between Florida and Ohio.

Your feedback highlights several areas where we're significantly re-evaluating our process to prevent future lapses like these. We'll ensure a full refund has been processed, reflecting our hope to rectify this unwanted frustration swiftly.

We apologize for the recurring issues you've faced with your orders from us. The consistency and quality of your gifts is something we take seriously, and I'm sorry for the inconvenience and disappointment this has caused you. Please send us your order details to our customer service team so we can investigate the incorrect or missing items and ensure a refund is issued for the products not received. Our commitment is to deliver an experience that reflects the thought and care you put into sending a gift, and we'll strive to resolve these issues. We appreciate your feedback as it guides us toward better service.

We sincerely apologize for the upset caused with your recent experience and for not meeting your expectations. Our goal is to provide high-quality arrangements, and we're sorry for the oversight. A supervisor has been notified to ensure your issues are addressed promptly. Please know that both your 20% refund and replacement plant are a priority for us. Due to the delay, we have issued a 30% refund and ensured that a redelivery is scheduled for 12/24. Thank you for giving us the opportunity to improve our service, and we are eager to resolve this matter to your satisfaction.

Thank you for taking the time to express your concerns. We sincerely apologize for the inconvenience and frustration you've faced with recent orders and our customer service responses regarding delivery updates. Your experience is not reflective of the service standards we aim to provide. We are committed to investigating the details of your situation and rectifying these issues. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for sharing your experience with us! We're delighted that FTD has been your choice for gifting employees while working remotely. It is wonderful to hear that our easy-to-navigate site, excellent quality arrangements, and timely deliveries have made your process seamless and recipients feel special. We appreciate your recommendation and are pleased to continue providing what makes FTD stand out for you. Thank you for your continued support; we're here to create memorable moments with you for any occasion!

Thank you for sharing your positive experiences with FTD over the years. We're delighted to hear that our flowers continue to impress both you and their recipients with their quality and longevity. While it's great to know that any issues with delivery adjustments have been resolved timely thanks to our customer service team, we apologize for any inconvenience caused by these occasional back-and-forth communications. Your feedback on our website's usability is equally valuable, and we're continuously seeking ways to enhance user experience, especially during multi-order processes. Your continued trust and positive feedback validate the efforts made to provide quality arrangements at fair prices. We truly appreciate your loyalty over the past 13 years and look forward to serving you again for your floral needs.

Thank you for taking the time to share your experience. We sincerely apologize for the recurring issues you encountered while ordering flowers for your mother’s birthday. We understand the significance these special occasions hold and are genuinely sorry to hear that we did not meet your expectations, let alone provide timely delivery and professional service. Your feedback is invaluable in identifying areas that need immediate improvement, and rest assured, our team is taking appropriate actions to ensure better service in the future. We have provided a full refund to your original payment method for the experience and delayed delivery for such an important occasion.

Thank you for sharing your wonderful experiences with FTD over the years. We're delighted to know that the ease and convenience of our platform have contributed significantly to your satisfaction. It's fantastic to hear that our floral arrangements have consistently brought joy to your recipients. Your highest rating and continued support mean the world to us. We look forward to providing you with many more positive experiences in the future.

Thank you for sharing your delightful experience with FTD. We are thrilled to hear that the flowers exceeded your expectations and brought so much joy. It's wonderful to know that both the quality of our arrangements and the purchasing process met your satisfaction. We greatly appreciate your kind recommendation and are excited to continue serving you with beautiful floral arrangements in the future. Your positive feedback motivates us to keep delivering excellence. We look forward to the opportunity to work with you again and make more special moments blossom!

Thank you for sharing your positive experience with us! We truly appreciate your kind words about our online process and are thrilled to hear the flowers made a difference on such an important occasion. It's our privilege to help brighten special events with our floral arrangements, and knowing the recipient was pleased is wonderful to hear. We look forward to serving you again for future floral needs.

Thank you for being a loyal customer over the past 40 years and sharing your thoughts with us. We are delighted to hear that you find our quality and prices to your satisfaction. We genuinely appreciate your feedback about the website pop-ups and ordering process via phone. We value your insight and are continually working to improve our digital experience. Your loyalty and support mean the world to us, and we look forward to continuing to serve you.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to our customer service team so we can ensure a redelivery of the correct item is sent out. We'd like to make this right for you and your recipient.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to our customer service team so we can ensure a fresh plant is sent out to your friends and family before the holidays.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for sharing your delightful experience with FTD. We're thrilled to hear the flowers delivered to your cousin in Ohio were both stunning and well-received. It's wonderful that you found the arrangement's quality met your expectations and enhanced your special occasion. We truly appreciate your thoughtful acknowledgment of our pricing considering the current market. Thank you for your warm recommendation, and we look forward to serving you again in the future with more beautiful arrangements!

Thank you for sharing your wonderful experience with us! We're delighted to hear that our arrangements never disappoint and positively impress you, especially during the holiday season. It's truly encouraging to know that you love both the freshness and eye-catching style of our floral designs. We're also pleased that our quick response to your inquiries contributes to the exceptional service you experience. Your loyalty means a lot to us, and we're excited to continue providing more delightful arrangements for many seasons to come.

Thank you for sharing your experience with us. It's wonderful to hear that FTD has consistently been a reliable choice for your family. We deeply appreciate your long-standing trust in our services, especially during meaningful occasions such as funerals. Your suggestion about receiving a delivery confirmation photo is valuable, and we'll consider how we can enhance this aspect of our service to ensure complete satisfaction in the future. We're grateful for your recommendation and your continued support aim to meet and exceed your expectations each time you choose FTD.

Thank you for sharing your experiences with FTD's services. We're thrilled to hear that the floral arrangement for your friend's birthday received such positive feedback regarding its quality and that the delivery process was smooth and timely. Your familiarity with our company, dating back to your cousin's use, underscores our commitment to consistency and excellence. We're delighted to know you've appreciated our updates throughout the delivery process. Your recommendation means a great deal to us, and we're truly grateful for your support. We look forward to serving you with beautiful flower arrangements in the future.

Thank you for taking the time to share your positive experience with FTD. We're thrilled to hear that our website appeased your ordering process and that you've been satisfied with the quality of our flowers. Recommendations to friends and family are immensely appreciated and vital to our mission of providing excellent service. We're delighted you've had a favorable journey with FTD and look forward to assisting with many more special occasions.

Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced with the delivery process and customer support. Maintaining thorough and accurate service is crucial, and it's evident we didn't deliver on those expectations in your case. Please allow us the opportunity to address these issues: kindly contact our customer service team with your details, and we will strive to rectify this situation promptly. Thank you for pointing this out to us.

Thank you for sharing your wonderful experience with FTD. We are thrilled to know that the memorial arrangement you chose met your expectations and brought comfort during such an important moment. It's fantastic to hear that the online transaction was seamless and the arrangement looked exactly as promised. We take great pride in providing quality service and it's gratifying to know that you found our website easy to use. We truly appreciate your trust in us and your recommendation to others. We're here to help you celebrate all of life's special occasions and we look forward to serving you again in the future.

We apologize for the frustrating experience you’ve had with your recent order. It's disappointing that the necessary delivery details were not clear, leaving you without your flowers and an only partial refund. We value your feedback and would like to resolve this issue to your satisfaction. We have requested more specifics from our florist regarding your delivery and will ensure fair follow-up measures are taken. Rest assured, customer satisfaction is our priority and we are committed to making sure such occurrences are addressed efficiently. Please contact our support team for immediate assistance and further action.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We apologize sincerely for the significant inconvenience and frustration this situation has caused. It's concerning to hear about the ongoing delays with your order and the repeated communication issues you encountered. We are committed to resolving this matter for you as swiftly as possible and ensuring that it meets your expectations this time. A restitution process is already underway, and preventive actions are being initiated to prevent such issues from recurring in the future. Thank you for sharing your feedback—it is vital to our ongoing development and enhancement of our services. A complimentary order was sent to your address, as well as a full refund on your original order. If there's anything else we can help you with, please let us know.

Thank you for your positive feedback and for choosing FTD for your floral needs. It's great to know that you found our online ordering process smooth. We appreciate your insights regarding the floral arrangement and your expectation for more substantial value given the price. Your perspective is truly helpful in our continuous efforts to enhance our offerings. We are pleased that the delivery process went without needing further intervention. If there's anything more we can do to improve your experience, please feel free to let us know. We value your trust in FTD and look forward to serving you better in the future.

We are sorry to hear about the recurring issues you have encountered with the quality of the flowers and plants sent through us. It's disappointing to learn of the situation, especially since these gifts hold significant value. We appreciate you reaching out to us and appreciate your patience with our replacement process; your feedback will be shared with our quality assurance team to prevent further instances of this nature. If there's anything else we can assist you with or any ongoing concerns with your orders, please don’t hesitate to let us know.

We sincerely apologize for any distress caused during a difficult time. It's crucial that delivery aligned precisely as promised, especially under such circumstances. We regret that our services did not meet your expectations, even as a refund was processed. Your feedback highlights areas where we need to improve our customer service, one clearly being meaningful communication beyond automated responses. We'll re-evaluate our processes to ensure every customer's experience is handled with the personalized attention it deserves. If there’s a way to make up for this during such a significant occasion, please do let us know. Thank you for giving us the opportunity to address this situation.

Thank you so much for sharing your positive experience with us! We're thrilled to know that you've consistently chosen FTD and that both our floral arrangements and website platform have been impressive for you. It's wonderful to hear endorsements from loyal customers like yourself. We truly appreciate your support and look forward to creating even more delightful moments through our floral deliveries.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We’re sorry to hear about your disappointing experience. We understand how important it was for the flowers to arrive on time for such a meaningful event, and it's evident that we missed the mark. We value your feedback, as it helps us identify areas needing improvement. The fact that it took demanding a full refund to resolve your issue is far from the level of service we aim to provide. Please rest assured, we are reviewing this matter internally to prevent a recurrence. Thank you for bringing this to our attention. We have reached out to offer to send a complimentary item to the home of the family. If this interests you, please reply to the communication that was sent with the requested delivery information.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Thank you for sharing your feedback and for being a loyal FTD customer! We’re glad our same-day and next-day delivery options have been helpful and that your recipients have enjoyed their bouquets.

We apologize for the inconvenience with orders we couldn’t fulfill and for any occasions when a bouquet didn’t meet your expectations. Your feedback helps us improve and ensure a better experience for all our customers.

We appreciate your continued trust and look forward to helping you celebrate many more special moments.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.