FTD Reviews
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
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- 4,943,548 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 25, 2026
FTD has the best prices, and they had a better deal for same day delivery. I ordered a congratulations arrangement for my fiancé for finishing her first school year. It had a lot of different summer flowers, and it matched her personality. The bouquet looked amazing. Overall, the experience was great. I'm happy that they also had Groupon so that made a little bit easier. I would recommend that others use FTD if they ever have to send flowers to anyone.
Thank you for your wonderful review! We're overjoyed to hear that your fiancé's bouquet matched her personality and added to such a special celebration. It’s fantastic to know you found value in our pricing and the easy inclusion of Groupon. We truly appreciate your recommendation and look forward to brightening your future moments with our floral arrangements!
Reviewed June 24, 2026
I ordered flowers from FTD a while back. Recently, I ordered, and it was pricey. It cost me $30 to deliver right here in town. It was just outrageous. But the arrangement was all right. We got the biggest one, and it was for graduation.
Thank you for your review. We're glad to hear the floral arrangement for the graduation event met your expectations. We understand, however, that pricing and delivery fees can be a concern. We're always striving to provide competitive rates. Your feedback is important to us, and we'll consider it for future pricing decisions to better serve our customers. If you have any other comments or questions, feel free to contact us. We aim to maintain an exceptional experience at all customer touchpoints.
Reviewed June 24, 2026
Using the FTD website to place an order was easy to navigate. The arrangement looked pretty in the pictures. But the pictures make them look like they're going to be huge and end up being pretty small. For the money, I expected it to be bigger, but the person that I gave it to wasn't disappointed in it. She thought they were good and pretty.
Thank you for your feedback! We're delighted you found our website user-friendly and that the recipient was happy with the arrangement. We acknowledge your expectation regarding the size—a common concern with online images—and will work on providing clearer depictions. We appreciate the chance to serve you and value your input for further refinement. We anticipate making your future experiences even better!
Reviewed June 23, 2026
FTD provides excellent service. They were days before the internet so back then, you go into a florist and let them know where to send your order. Now, I just do it all online. Their website is pretty good. They have pictures on the website that you can look at. This last time, I just picked out one that looked nice. The recipient sent me a picture of what they got and it was better than expected, always. FTD is the way to go.
Thank you for sharing your delightful experience with FTD. We're thrilled to hear that using our website makes ordering flowers convenient and that the arrangement exceeded your expectations. Knowing it brought such joy adds to our dedication to continue delivering exceptional service. We appreciate your acknowledgment of our evolution and your confidence in choosing FTD as your go-to florist. Looking forward to assisting you with more vibrant moments in the future!
Reviewed June 23, 2026
I've purchased 15 times from FTD and the quality is good, given the cost. I haven't heard any bad feedback, which is a huge win. The company offers same day delivery too. However, on one weekend, I went to purchase something and it said browse same day delivery items. I clicked on that link and in doing so, it brought up a bunch of other things I thought would be for same day, but they were not.
Thank you for your continued support and for sharing your experiences with FTD. We're pleased to hear you're impressed with our quality and same-day delivery service. We apologize for the confusion with the navigation on our website. Your feedback is invaluable, and we'll use it to enhance our browsing features. We strive to continually improve your shopping experience and look forward to serving you again with seamless convenience.
Reviewed June 15, 2026
Everything's been great with FTD. I've been purchasing with them for 20 some years. Their options available are very good. The cost and quality are both on par. Their product is good. The prices are about right. People should look for a sale or veteran's discount because they do offer that stuff.
Thank you for being a loyal customer for over 20 years and sharing your positive thoughts about our options and value. We strive to offer quality at a fair price and are pleased that you've benefited from our sales and discounts. Your feedback inspires us, and we're delighted to know of your satisfaction. We look forward to continuing to serve you with great quality products!
Reviewed June 14, 2026
I purchased a graveside arrangement from FTD, and my experience was easy. While nothing in particular stood out to me about it, the quality is good. The delivery met my requirements, too. FTD works. Using it was easy. They're 5 stars.
Thank you for your review. We're thrilled to know your experience with our graveside arrangement was smooth and met your standards for both quality and delivery. Your 5-star feedback is greatly appreciated and reinforces our commitment to creating reliable and beautiful floral solutions. We genuinely look forward to being trusted by you again in the future.
Reviewed June 13, 2026
I've ordered from FTD a couple of times throughout the years. I heard about them online, and the website is user-friendly. It's easy to place an order. FTD is a good company and the price is decent. The freshness of the arrangements stands out.
Thank you for highlighting your positive experiences with FTD. We're thrilled that our user-friendly website and the freshness of our arrangements have left a strong impression. Your appreciation of our decent pricing is very encouraging, and we're committed to consistently offering top-notch floral services. We look forward to continuing to delight you with our arrangements in the future!
Reviewed June 12, 2026
The quality of my recent purchase with FTD was excellent. The flowers that were used lasted so long, and they were beautiful. I like the color arrangement of the roses. It's a little different and not the usual color. The person who got them said, "These roses are so big." It was very good. I’ve been a customer of FTD for 15 years now, and they’re always easy to deal with.
Thank you for your steadfast trust in FTD for the past 15 years. We're thrilled to hear that the unique color arrangement and long-lasting beauty of our roses made a great impression. Your ongoing loyalty means a lot to us, and we’re delighted to consistently meet your expectations. We look forward to bringing more joy and remarkable experiences with each floral arrangement.
Reviewed June 11, 2026
I’ve been using FTD for about five years, and I use the MileagePlus shopping program for points. They have a better point system per dollar spent. My recent purchase was for a birthday, and they’ve always done well with delivery and what is delivered. The quality has always been very good, which is why I use them. Everything's been online and it's been very easy to do.
Thank you for your continued trust in FTD over the last five years. We're pleased that our partnership with MileagePlus and consistent delivery quality have met your expectations. It's wonderful to hear that our easy online process and product quality contribute to your customer satisfaction. We appreciate your loyalty and look forward to serving you with remarkable experiences in the future.
Reviewed June 10, 2026
I am writing this on behalf of my husband. He tried ordering through FTD for our 49th wedding anniversary as a surprise. They waited until the end of the day to tell him they couldn’t find anyone to fill the order. He had already paid and had to go through the aggravation of getting a refund.
We're truly sorry to have let you down on such a significant occasion. Unexpectedly cancelling your husband's order late in the day was unacceptable, and we regret the trouble this caused during what should have been a joyful celebration. We've fully processed the refund, but understand your disappointment. Your feedback is important, as it will help us improve our processes and communication to better serve our customers in the future. If there is anything further we can do to make this up to you and your husband, please contact our customer service team.
Reviewed June 10, 2026
I would recommend others to use FTD if you need to deliver flowers anywhere. I went online to make an arrangement of long stem red roses. The website was easy to use. I sent the flowers to my wife, where she works. Everything was just as described and as it should. Beautiful roses packaged well, came with a vase. They lasted for two and a half weeks before dying. They were exceptional roses for me. Also, they're affordable. My experience was great.
Thank you for your glowing recommendation of FTD! We're delighted to know that the online ordering process and our arrangements exceeded your expectations, providing both value and lasting beauty. We're particularly pleased to hear that the roses brightened up your wife's workplace and stayed vibrant for so long. Your appreciation for our services motivates us to continue delivering exceptional experiences. We look forward to making more memorable moments for you in the future!
Reviewed June 9, 2026
My experience of finding the item I looked for was a gift for someone was easy to find. The delivery was a great delivery. The fruit basket was excellent. The person I had this delivered to was very happy with the fruit basket.
Thank you for sharing your delightful experience with us. We're thrilled that finding the perfect gift was uncomplicated, and the delivery met your expectations. It's wonderful to hear your recipient was greatly pleased with the fruit basket. Your feedback is extremely valuable for us, and we're glad we could make this occasion special. We look forward to helping you with more joyous gifts in the future!
Reviewed June 9, 2026
I would highly recommend FTD. I first saw them online. Their website and customer service are excellent. Also, their price is fair. I'm satisfied with the results. They're superb. I really like them.
Thank you for your enthusiastic recommendation of FTD! We’re delighted to hear that both our online platform and customer service met your expectations. It’s great to know that you're satisfied with the value we offer. Your kind words inspire us to continue delivering superb experiences to all our customers. We look forward to helping with your future flower-gifting needs!
Reviewed June 5, 2026
I ordered sympathy flowers a week in advance for the celebration of life for a family member. They never delivered them and didn’t tell me so I couldn’t even use another service. Will never use them again!
Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration surrounding your sympathy flower order during such a difficult time.
We understand how important it was for the arrangement to be present for your family member's Celebration of Life, and we regret that our communication did not meet your expectations.
After reviewing the order, we confirmed that the florist was advised by an employee at the delivery location to deliver the arrangement on June 5, prior to the 12:00 PM Celebration of Life service, to ensure the flowers would be fresh and available for the event. However, we recognize that this was not clearly communicated to you, which understandably led to confusion and concern regarding the status of your order, which led to the cancellation with the florist.
We have processed a full refund for your order. Additionally, we have offered a complimentary floating order that may be used toward a future floral purchase.
Please accept our sincere condolences and apologies. We appreciate your feedback and the opportunity to address your concerns.
Reviewed June 5, 2026
We ordered a Warmest Thoughts Tabletop Basket Deluxe for a recent funeral. It consisted of a basket with pink and white roses and lilies. It should have been beautiful. We finally located a vase of purple flowers in a clear vase at the funeral with our name on it. It was quite an embarrassment. The substitution was not even close to what we had ordered.
Thank you for your feedback. We're sorry to learn you were dissatisfied with the arrangement delivered against your order. This is dissatisfying to hear, and not the experience we wanted for you or honored your request with. Please reach out to our customer service team to help get your grievance resolved quickly and deliver the correct arrangement to the home of the family.
Reviewed June 3, 2026
I've been a loyal FTD customer for years because their bouquets have consistently been more beautiful than those offered by other flower delivery services. While they're definitely on the expensive side, I was always willing to pay the premium because they frequently offer coupons and promo codes, and the arrangements were usually worth it. Unfortunately, after my Mother's Day experience this year, I'll never order from FTD again. I placed an order for my mother-in-law a full week before Mother's Day to ensure it would arrive on time. The Thursday before Mother's Day, I received an email stating that they could not fulfill my original order and would need to substitute it with an item from another collection. The email instructed me to call and confirm the change.
I responded to the email and went back and forth with customer service to confirm the substitution. I also called, as instructed. During that call, the representative told me there was actually nothing wrong with my order and that it would be delivered as originally scheduled. The very next day, I received another email informing me that my order had been canceled because I had not confirmed the substitution—despite having email documentation and a phone call proving that I had done exactly what they asked. This was now Friday, just two days before Mother's Day. I immediately contacted customer service to explain the situation. Rather than acknowledging their mistake, I was told there was nothing they could do because it was too close to Mother's Day. When I pointed out that the issue was caused by FTD, not me, they suggested I place a new order—but it wouldn't arrive until Monday, the day after Mother's Day.
To make matters worse, they initially refused to honor the discount I had received on my original order and expected me to pay full price. After a lengthy back-and-forth, I finally convinced them to match the original discount, and I thought the issue had been resolved. It wasn't. Monday came and went with no delivery. I called again on Tuesday and was assured the flowers would arrive that day. They didn't. By Wednesday—three days after Mother's Day—the order still had not been fulfilled. At that point, I called and canceled the order entirely.
What disappointed me most wasn't just the failure to deliver the flowers. Mistakes happen. It was the complete lack of accountability and customer care. No effort was made to make things right. No complimentary arrangement, no meaningful discount, no apology beyond scripted responses—nothing. This was easily the worst customer service experience I've ever had. It's especially disappointing because I've trusted FTD for years and used them for countless occasions. One terrible experience completely erased the goodwill they had built with me, and I won't be ordering from them again.
We apologize for your experiences and understand the frustration caused by the Mother’s Day delivery situation. Your feedback has been valuable to us at FTD, as we strive to improve our service quality, ensure accountability, and correct oversights swiftly. A member of our team has attempted to contact you by phone and email to offer a resolution. Please either contact us by phone or simply to respond to the email.
Reviewed June 3, 2026
I ordered light-colored flowers from FTD for my daughter for an anniversary gift. She liked it. FTD is a good company. I never had a problem with them throughout the years that I used them. But they could send the people who've been constantly ordering flowers from FTD a little something in the mail, saying, “Thank you.”
Thank you for sharing your feedback and loyalty to FTD. We appreciate your kind words and are happy to hear your satisfaction over the years. Your suggestion regarding a special thank-you gesture for our recurring customers is valuable, and we are committed to working on ideas for appreciation. We aim to continually enhance your experience and look forward to crafting more memorable moments for you and your loved ones in the future.
Reviewed June 1, 2026
I've been ordering from FTD for quite a while now. For the last order, I had an order for a birth of a baby and another for a death of a wife. I've got nothing but good feedback for FTD. I order from my office, and using their website to order is easy. I'd recommend them.
Thank you for your ongoing trust and loyalty in FTD. We're delighted to hear that both orders received positive feedback and that you find ordering through our website convenient. Your recommendation is highly valued, and we're here to continue providing exceptional service for all your important occasions. We look forward to serving you again soon!
Reviewed May 31, 2026
Ordered flowers for delivery. Beware: they no longer route their orders to a local florist. They throw them in a box and send them via UPS with no ability to cool them. They arrive three days later looking as you would expect. Wilted, crushed etc. and they charged a premium price for it. They offered a paltry 20 dollar refund on a 120 dollar order. Do not do business with this company, notice the trend in the reviews. This is not the FTD of the past. Buyer beware
We apologize for your recent experience with our service. Ensuring high-quality flower deliveries in a timely manner is our top priority. It's clear we fell short this time, and we're committed to resolving this issue. Please contact our customer support with your order details, and we will work to find the best resolution possible. Your feedback is invaluable in improving our service. Thank you for bringing this to our attention.
Reviewed May 30, 2026
I got a discount with FTD through USAA and I recently ordered their biggest arrangement which is the new one that they have. The reps were very good and the arrangement was nice as I was told by the recipient. However, it's expensive, like everything is.
Thank you for sharing your experience with FTD and for taking advantage of the USAA discount. We're pleased to know you were happy with the arrangement and service. We recognize your thoughts on the pricing and strive to deliver value alongside quality craftsmanship. We appreciate your feedback and look forward to serving you again in the future.
Reviewed May 28, 2026
I first heard about FTD online. It's easy to use and send flowers to loved ones that aren't local. Their website is not difficult to navigate. Also, the photos of the flowers are accurate.
Thank you for your positive feedback about FTD. We're thrilled to hear that you've found our website user-friendly and convenient for sending flowers to your loved ones. It's wonderful that our photos accurately represent our offerings. We look forward to continuing to provide you with seamless and satisfying experiences.
Reviewed May 28, 2026
The birthday flowers I ordered for my wife arrived on the day promised but the quality was very poor. Many of the flowers were past their prime, dying and looked bad. I expected better quality for order over $100. The flowers were mailed by FTD and not prepared and delivered by a local florist. Very disappointing.
Thank you for taking the time to share your feedback. We are very sorry to hear that the flowers you ordered for your wife's birthday did not meet your expectations.
We understand how disappointing it is to receive an arrangement that appears past its prime, especially for such an important occasion and for an order of this value. Please accept our sincere apologies for your experience.
We would like to clarify that we offer both florist-delivered arrangements and items that are shipped directly from our vendors via overnight delivery. The delivery method for each product is listed in the product description on our website so customers can choose the option that best fits their needs.
That said, regardless of the fulfillment method, we expect our products to arrive in excellent condition, and we regret that this was not the case with your order.
Please contact our Customer Service team with your order number so they can review the issue and work with you toward an appropriate resolution. We value your business and appreciate the opportunity to make this right.
Thank you again for bringing this matter to our attention.
Reviewed May 26, 2026
Gift from my company for retirement. Flowers came a day late and half dead. Called to complain, and after three times reaching out, they offered to redeliver. Then didn't. I'd NEVER use them again!
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 25, 2026
Ordered roses and they arrived dead, and this was to my Aunt who has Cancer. Customer service said they would give me a small percentage back on my card, only days later they said they would give me a credit to the store and only has a certain amount of days to use it. Wow terrible!
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 23, 2026
Showed up 2 weeks late from the big chain grocery store around the corner. Paid extra for timely delivery from a “local” florist
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 21, 2026
I’ve been using FTD for a long time. I send my wife flowers on a regular basis. If you get an arrangement that's shipped from an outside vendor, they're wonderful. If you go with one of their local florists, it becomes a little more challenging because they're not controlling that part of the process, and sometimes you get the flowers late. Sometimes you don't get the flowers at all. And sometimes you don't get what you ordered. However, if you call FTD up, they make it right. So, I’ve never had them argue about anything. But more or less, typically, it's a good experience. You just have some occasional challenges. But, all in all, I'm pleased. Because it's either Teleflora or 1-800-Flowers as their competitors, and I don't use them. I have much better service and quality with FTD.
Their flowers are typically fresh. Their selections are pretty varied depending on what you're looking for. And they're very cost-competitive. If you're a savvy shopper, they have great promo codes, or they run specials. I just used them a week ago to send my wife flowers for Mother's Day. All in all, it's a very good experience.
Thank you for your thoughtful review and for choosing FTD consistently. We’re glad to hear that more often than not, your experiences have been pleasing. We apologize for the challenges occasionally faced with local florists—the details help us improve. We're happy our support team has effectively assisted you when needed. We value your trust in us over the competitors and truly appreciate your loyalty. With all our variations and savings opportunities noted, we’re here to keep offering quality service!
Reviewed May 20, 2026
I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.
Reviewed May 19, 2026
I ordered a $75.00 birthday flower arrangement on May 7 2026 to be delivered May 15, 2026. Flowers were not delivered and there was no communication whatsoever. I called FTD on the 16th and was told that the selected florist didn't have the arrangement and that they would select a new florist and deliver the flowers on the 18th and reduce the price by $11.00. The flowers were not delivered, nor was there any communication from FTD. I called again today (19th) and they told me that the NEW selected florist didn't have the arrangement and that they would select a new florist and deliver the flowers on the 19th and would reduce the price by 30%. I cancelled the order. The point of ordering flowers to be delivered by a certain date is to get the flowers on the promised date! Never again would I use FTD.
We apologize for the inconvenience you're experiencing and the issues surrounding the flower delivery on such an important occasion. It’s important for us to ensure our orders arrive as promised, and we understand your dissatisfaction with the repeated delays and lack of communication observed. FTD strives to improve processes and your feedback is extremely valuable to this effort. Your refund will be prioritized and our team is reviewing future fulfillment efforts to prevent this occurrence. Thank you for notifying us.
Reviewed May 18, 2026
Sent a live orchid plant to a friend for her new job and was disappointed. It arrived on time but was broken and definitely not how it was described online. It said the plant was 14” to 16” tall but it was much smaller. With the ceramic pot and broken flower it barely reached 12” (it may have been taller if not broken but doubtful). Use a local florist with good reviews if at all possible.
We apologize the orchid didn't meet your expectations, especially with its description and condition upon arrival. Your experience matters to us, and we appreciate you bringing this issue to our attention. Please reach out to our customer service team so we can address this further. We'll share your feedback with our team to prevent this in the future and enhance our service quality.
Reviewed May 17, 2026
This was my first experience with FTD and I was hopeful that their many decades in the floral business would guarantee a great arrangement. What I ordered was a beautiful large arrangement with a marble vase to ensure the arrangement would honor the grandmother’s life. What was sent is an embarrassing 6 or 8 tulips for $125. I understand the local florist is responsible for recreating the arrangement in the picture (depending on their stock), but clearly they have no problem embarrassing a customer at a public gathering by sending 6 tulips in a case. Please see the pictures below. I will never use FTD again and I hope there is some account in the part of the florist.
Reviewed May 16, 2026
I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boilerplate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers, they gave me another delivery date. I went through this 4 times with them, and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's Day, and they think delivering the Mother's Day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service, and now my Mother's Day gift ruined my surprise for my mom. I will NEVER EVER order from them again!!
We sincerely apologize for the frustration you've experienced with your Mother's Day order. Missing delivery dates on such an important occasion is unacceptable. We regret the repeated mistakes and the disappointment caused. Your feedback is critical for us, and we've initiated a full investigation. To make amends, we've processed a full refund for you and scheduled a complimentary order to be delivered on 5/27 for your recipient. If there's anything else we can do to help, please reach out to our customer care team for further assistance. Thank you for sharing this with us.
Reviewed May 16, 2026
I paid nearly $100 for flowers which were supposed to be delivered to my daughter on her important college graduation day. She never received them and no one communicated with us. We now have to wait 3 more days!!! Unacceptable! I hope corporate reads this review. They offered a 50% refund. That's not even enough. I will NEVER order from FDT again. How disappointing!
We're incredibly sorry for the inconveniences on your daughter's special day, and for the lack of communication regarding your order. Missing such significant moments is not what we strive for. While we appreciate you reaching out, we understand the offered refund might not address your disappointment. Please reach out if unresolved solutions are needed. Your feedback helps us improve, and we are genuinely addressing the issue.
Reviewed May 15, 2026
I ordered the Be Happy arrangement expecting a sunflower. The delivered arrangement had boring daisies and a couple of white roses. Even the greenery was bland. FTD definitely misrepresented the look of this. Disappointed for sure. I don't write review but this one really got my goat.
Thank you for your feedback. We sincerely apologize for the disappointment regarding your recent order, particularly the absence of a sunflower and any deviation from your expectations. Misrepresentation is never intentional, and we understand where we missed the mark. We are currently investigating to improve our service, and in the meantime, please contact our support team to discuss making this right. Your sentiments are important and help us better serve you and others in the future.
Reviewed May 15, 2026
USAA informed me about FTD and I always order flowers through my USAA. I recently purchased for somebody who just gave birth and it was a pink floral arrangement. It had anemones in it which was something very seasonal and springy. Those flowers were beautiful and I felt great about the quality of the order because the person was very happy. I will continue to order them through the USAA app and as long as they arrive on time, FTD is my preferred flower vendor. The sales process was very easy. The one I bought was the most premium level of the bouquet I could buy and it cost $100.
Reviewed May 13, 2026
Do not ever order from this online flower shop. I paid $137.15 for a Mother’s Day orchid arrangement, and the delivered product looked very different from the advertised photo. The pot was dirty, there was no decorative greenery or finishing inside the vase, and even the card was taped to the planter, making the whole presentation look unprofessional and careless. This felt like a complete rip-off for the amount charged. Very disappointed with the quality and overall experience.
We apologize for the situation with your Mother's Day order. It's critical for us to match your expectations, particularly at special times. We're sorry for the discrepancy in the arrangement and condition of the pot. We have issued a full refund to your original payment method at your request. Thank you for highlighting this issue so we can improve our services.
Reviewed May 13, 2026
FTD has been around forever and I've used them for years. Their website is super easy to use. They have a good selection, and they also give good coupons. They are reliable too. It's easy to order from FTD rather than trying to find a local florist.
Thank you for your loyal support and positive feedback. We're delighted to hear you appreciate our convenient website and selection, along with our reliable service. It means a lot that you choose us for your floral needs. We look forward to continuing to make your gifting experience as seamless and enjoyable as possible.
Reviewed May 12, 2026
I ordered a Deluxe order of flowers for my wife on mother's day and I arrange for delivery on the 8th of May thinking that I would beat the rush. Well needless to say the flowers arrived on the 11th of May and most of them were wilted and lost of the fragrance. When I called and asked for a Refund all; the would give me was 30% off, I will never order from them again. I don't see how this company is in business for over 100 years. Customer Satisfaction is not their strong suit.
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 12, 2026
My son bought flowers for Mother's Day the fiesta bouquet. He spent over $100 and the flower shop that FTD sent delivered them at another office by the door and left them. The delivery guy or gal can't ready building numbers. These flowers what he ordered was a joke. Smith's grocery store has nicer flowers and way cheaper than what was sent. Please come get this joke and return my son's money.
We apologize for the inconvenience with your Mother's Day delivery. It is disappointing to learn the bouquet was misdelivered and did not meet expectations. Please send your order details to our customer support team so we can assist further and arrange for a suitable resolution. Your feedback is important in helping us improve our service. Thank you for giving us the opportunity to make things right.
Reviewed May 11, 2026
I placed an order for flowers to be delivered to my mom on May 7, 2026, a few days before Mother’s Day. When she sent me a photo of what arrived, the arrangement wasn’t even remotely close to what I ordered. The bouquet looked like something picked up from a liquor store—nowhere near the quality or value of what I paid for.
Naturally, I contacted customer service. The representative I spoke with was difficult to understand, and they struggled to understand me as well. I was told the flowers would be redelivered and that I would receive a confirmation email. No email ever came. I then used the chat feature, and again I was told the flowers would be redelivered.
FTD doesn't even deserve one star. Then yesterday—on Mother’s Day—I received an email stating that my order would be refunded, and the refund did go through. At this point, the entire experience has been unacceptable. FTD.com has provided the worst customer service I’ve ever dealt with, and I will never use them again or recommend them to anyone. The first picture is what I ordered, the second is what was delivered.
We apologize for the disparity between what you ordered and what was delivered, and are sorry to hear about the challenges faced when contacting customer service. Your frustration is understandable. Ensuring expectations are met on special occasions like Mother's Day is vital. Though we issued a refund, we understand that it may not rectify the disappointment experienced. We value your feedback as it leads to necessary improvements. We have scheduled to send out a complimentary order for your Mother to help make up for this disappointing experience. If there's anything else we can help you with, please don't hesitate to reach out to our customer service team.
Reviewed May 9, 2026
Today I received my Mother’s Day flowers from daughter. She texted me this morning and asked if they arrived yesterday. We got home from an event yesterday at 4:30. The flowers had not arrived. When we spoke early this morning, I went and found the flowers at my doorstep. I had no idea when they were left there. No one rang the doorbell to notify me of their arrival. My tulips were extremely droopy and never responded after being placed in water. I am not sure they will recover. I believe if I had been notified of their arrival things would look different now. I am very disappointed in how this was delivered.
We sincerely apologize that the delivery experience did not meet your expectations, resulting in disappointment about your Mother's Day flowers. Not ringing the doorbell and the condition of the flowers upon discovery do not align with the standards we strive to uphold. We deeply value your feedback and are keen to address these issues. Please contact our customer service team for further assistance so we can have the opportunity to improve your experience and provide a satisfactory resolution. Thank you for bringing this to our attention.
Reviewed May 9, 2026
Updated on 05/14/2026: After my first review and company response, another bouquet was delivered via UPS again. The flowers left the facility on Monday and were delivered late Tuesday. Once again, the bouquet is completely dry. The roses have brown edges, are not opening and the petals are dropping off. I just can't imagine how a company finds this acceptable. After I replied to the original response I never heard back from FTD. Just another lousy bouquet of flowers that I am certain look nothing like the photo they presented.
Updated on 05/11/2026: I’m posting this a second time because I think FTD may have written an apology and then ghosted me. Has anyone ever had a problem with FTD rectified? Their response asked for an order number which at the time I did not have. Unfortunately, I had to reach out to the sender for the order number which I now have. There is no way to send it back to them.
Original Review: My mom passed away a month ago so my daughter sent me flowers for Mother’s Day because she knew it would be a rough day. The flowers were sent via UPS and arrived later than expected. Upon opening the box, there was no packaging or anything to keep the flowers fresh. Just stems bundled together and a vase. The flowers were wilted and some were browning. When I lifted them from the box, petals started falling off. I called FTD and spoke to a non-English speaking rep. He proceeded to tell me there is nothing they can do since the flowers were drop shipped?? They were sent from Louisville Kentucky and somehow they were going to stay fresh? He then told me to contact the sender. I was not going to tell my daughter that her expense gift arrived in terrible condition! I asked to speak to someone else and yet another non-English speaking rep came on. DO NOT ORDER FROM FTD! SO DISAPPOINTING AND SAD!
We're deeply sorry for your unfortunate experience with our service during an already emotional time. Delivering wilted flowers and encountering unhelpful communication does not reflect the care FTD aims to provide. We absolutely acknowledge the distress this delivery problem caused you, and a resolution is our top priority. Therefore, reaching out to customer support is crucial to addressing the issue right away. Please provide the order reference number so we can ensure a resolution is met? We sincerely value your feedback as it helps us emphasize improvement.
Reviewed May 9, 2026
Ah, Mother's Day. Probably the most important, annual hour for flowers on the national scale. First, I looked for the local florist. Found the most artistic, capable one. Little pricey but rarely a 2nd thought. Yet, gas prices right? So I noticed FTD had same arrangement for $10-$15 less. Pulled trigger for Friday delivery because I was sending them to a school for mom/teacher. The school closed on weekend. So on Friday I'm watching clock for notifications as you know, school is out by 3 pm, teachers there maybe til 4:30 or 5. Whole day goes by, no "thank you" comes so I go online, UPS (what? I thought local florist making it?), and shows as delayed. No Bueno. So I call. Per AMERICAN corporate fallacy, they've got a guy so foreign I cannot understand him nor does polite asking him to repeat himself get us further so I hang up and move to FTD's chat.
First agent takes up case and acknowledged my refund request, then lied to say my order was out for delivery, long, long pause and when asking for her to confirm refund, she slapped some scripted rescheduling reply up and ran. Not cool. I get a 2nd agent next. Smoother, issued refund, but had to ask him 4 times about registering a complaint against prior agent. To his credit he transfered chat to a Supervisor Chat, that guy put me through ALL of the same questions and told me to hold on while he looked into it. 10 minutes go by, nothing, and eventually he's gone. The End. Worst customer service I've ever seen.
We deeply regret your experience around such an important event and apologize for the delays and complex interactions you faced with our support teams. Our aim is to provide seamless service, and clearly, we missed the mark here. Your feedback helps us realize where improvements are needed. Rest assured, your comment will be taken seriously, and immediate actions will be advised to avoid such issues in the future. Please reach out to our customer service team if a resolution has not been met. Thank you for bringing this to our attention.
Reviewed May 9, 2026
Within the past two weeks, I have placed two orders for flowers. Both arrangements were very disappointing. These orders went to two different states so a single provider can’t be blamed. The first arrangement was cut flowers in a vase for a newborn baby. I received a picture of the arrangement. It was embarrassing! The second order was an arrangement in a happy face cup. What was delivered was cut flowers (not very many) in a vase with a small happy face stick balloon. Awful!
Thank you for sharing your concerns with us. We're very sorry to learn that both floral arrangements fell short of expectations. While we collaborate with local florists to fulfill orders, the inconsistency you've experienced is unacceptable. We encourage you to reach out to us so we can review your orders and work towards a satisfactory resolution. We appreciate your honest feedback as it helps us improve our services. Thank you for bringing this to our attention.
Reviewed May 8, 2026
I've known about FTD since I was a child and they're go-to over the years. They deliver flowers throughout the United States and that's why I contacted them to send flowers to my wife. Purchasing from their website was a great experience and the bouquet was bigger than what I thought. My wife was overwhelmed with happiness and surprise.
Thank you for sharing your experience! We're thrilled to hear that your wife's surprise with our bouquet was both joyful and overwhelming. It's always our aim to surpass expectations, and knowing the flowers brought delight confirms our mission. We appreciate you choosing FTD to commemorate your special moments and are excited to assist with future occasions!
Reviewed May 7, 2026
I ordered flowers online through FTD. It had pictures on it, and I just clicked the one I thought was the most attractive. Then, I liked that I could upgrade it. So I upgraded it. It was very easy. It went through Floral Fashions in Gallipolis, Ohio. And they picked different colors, and my mom actually liked the colors they picked better than what I had picked. So it worked out great. She was happy, I was happy. The arrangement was beautiful. I like that they source it through local florists. That's really good for small businesses.
Thank you for sharing your delightful experience with FTD. We're thrilled to hear that both you and your mom were pleased with the arrangement, and that the local sourcing added to the value of your order. It’s fantastic when subtle surprises result in such satisfaction. We're honored to be a part of delivering happiness through beautiful arrangements and look forward to enhancing more special moments for you and your loved ones in the future.
Reviewed May 6, 2026
Truly wish I could get 0 stars. Paid $30 for same day delivery and they did not deliver and never told me. Then the next day they made multiple false promises of times they would guarantee delivery and each time it did not come. Wasted opportunity to send flowers. Horrible customer service too.
We deeply regret the frustration caused by the unmet expectations for your same-day delivery and our communication regarding status updates. This does not reflect the quality of service we strive to offer. We are actively looking into what went wrong and are committed to resolving this for you promptly. Please consider reaching out via our customer service for a more personalized follow-up assistance. Thank you for your valuable feedback.
Reviewed May 6, 2026
Before I left Washington State, I ordered the Exquisite Blue. It was like $154. I requested that it’d be delivered on Saturday, the 9th of May. On that day, I emailed to ask when it was gonna be delivered the evening of the 9th. And the response I got was that I would be notified of the status. ‘Cause I've done with FTD internationally several times. I've always got a notification when something's been delivered. Then Mother's Day came, and nothing happened. I also sent a scathing email of my dissatisfaction, ‘cause I know they contract with local florists.
On Monday the 11th, in the morning, I went to track it. And it said it was delivered. But it wasn't there the night before. So, it was finally delivered. I had my daughter send me a picture. It was okay. But I personally do not think it had the flowers in it a value or equal, ‘cause I know they can substitute for $154. I was disappointed. Arrangement was similar, but the flowers itself, they looked different. And I know that it's not their fault. It’s whoever they contract out or whoever got the order. But again, that many days late. And also, even though it's Mother's Day, I understand about the shortage of flowers, but to me, that's one of the busiest times of the year, and usually, they would have the flowers. That's the very first time I have been disappointed in FTD.
Thank you for sharing your recent experience with us. We're sorry to hear about the delivery delays and the less-than-expected quality of your order during Mother's Day. Your past trust means a lot to us, and it's distressing to learn we did not meet our standard this time. We work hard to partner with local florists to ensure premium results. We encourage you to reach out so we can further address these concerns and aim for a satisfactory resolution. Your feedback is truly valued—it helps us improve every day.
Reviewed May 5, 2026
There was someone I wanted to send flowers to. FTD was the first one I got to. The site was easy to use. They have a good selection. I've used FTD several times now. I bought flowers for Thanksgiving, Mother's Day, Valentine's Day and Christmas. I've gotten good service every time. Once an arrangement is delivered, I get an email and a text message. Overall, FTD is a safe and easy site to use, and deliveries went as expected.
Thank you for sharing your encouraging feedback about FTD. We’re thrilled to hear you’ve found our site easy to navigate and that your experiences, from various holiday occasions to dependable delivery notifications, have resonated well. Knowing you've received twin-impeccable service each time warms our hearts. We truly appreciate your continued trust and look forward to making your every memorable moment exquisite with our floral arrangements. Thank you for being a loyal customer!
Reviewed May 4, 2026
I recently got a calla lily arrangement for Mother’s Day because it was available to be delivered on time. However, the website would say that things were available for delivery and then you click on another screen and then, suddenly, it would say it wasn't available, which was a little obnoxious. I did this on mobile. It would be much more convenient if you could filter available items which were surely available. I also requested a refund, which they quickly sent, because my order was a diverse arrangement with a base included, but the florist only sent my mother a dozen roses. I sent them a message, and they said that it would be refunded in full. Their customer service was good. I've had no issues otherwise. I’ve used FTD at least 10 times over the past year, and this was the only time I ran into an issue. It was easily and quickly resolved.
Thank you for your honest feedback. We regret the inconvenience you faced with delivery timings and product availability. It's reassuring to know that our customer service team promptly resolved your issue and ensured a refund. Your suggestion about filtering available items is much appreciated as we strive to enhance our app. We hope to provide a smoother experience next time and eagerly look forward to serving you again.
Reviewed May 3, 2026
FTD’s marketing was ingrained from so long ago, hearing about them as a child. We were with their competitor but we did not like the quality of how that was going, so we did something else. I've ordered on and off for the past few years but now, we're more consistent. We're price point-constricted right now, though, as everyone else is. So, we're just getting normal grades of flowers. We enjoy that their FTD Plus is saving us money every month. It has been a straightforward experience with FTD, and it’s going well so far. I appreciate their partnership. It's just that we cannot do ACH payments,
Thank you for sharing your experience with FTD. We appreciate your loyalty and are happy to hear you're enjoying our FTD Plus benefits and straightforward service. Your note about brand's connection from childhood is affirmed as valued trust, and we're committed to offer quality even within price-sensitive settings. Your satisfaction is our priority, and we’re thrilled to be helping brighten your days with what works for you. We look forward to partnering in future flower needs!
Reviewed May 2, 2026
The floral arrangement that I purchased from FTD is beautiful. I ordered it online and had it delivered to the home.
Thank you for sharing your positive experience with FTD. We're thrilled that you found the online ordering process seamless and that the floral arrangement was beautifully delivered. Your feedback inspires us to keep providing exceptional service and brings joy to memorable moments. We look forward to serving you again in the future!
Reviewed May 1, 2026
My daughter just turned 21 on April 18th, and she loves hydrangeas, and her favorite color is blue. I spent $152 on an arrangement for her 21st birthday, blue hydrangeas at a coastal theme, because she's a marine biologist in college. There were no hydrangeas. It was nothing like the photo. She said, "Mom, there were no hydrangeas." I am livid. It was her 21st birthday. We are 3,000 miles away from each other. They couldn't do one thing right. I will never use FTD again. I just found out about it, right before the weekend, because she didn't say anything to me immediately. So when I tried to make a complaint, it was too late. I couldn't put in the date; it had to be between May 9th and this date. I couldn't even make a complaint about it.
We sincerely apologize for the disappointment surrounding your daughter’s 21st birthday arrangement. We understand how meaningful this occasion was, especially with you being so far away, and we’re truly sorry the bouquet did not meet your expectations.
Our substitution policy does allow local florists to substitute flowers when specific stems are unavailable, while maintaining the same overall color harmony and style of the arrangement. However, we understand how important the blue hydrangeas and coastal theme were to your order, and we regret that the final arrangement did not reflect what you selected for such a special milestone birthday.
We also apologize for the frustration you experienced when attempting to submit your complaint online. Please know that our Customer Service team is available 24/7 and can always assist with concerns or complaints, even if the online form is unavailable or limited by date selection.
As a gesture of apology for your experience, we have processed a refund of 30% of the product price back to your original form of payment.
We truly appreciate your feedback and are very sorry we let you and your daughter down on this important occasion.
Reviewed April 30, 2026
Growing up, FTD was where you ordered flowers. We ordered online and they sent a photo of what she received, and it was worth the 100-plus I paid. So, I was happy with it.
Thank you for choosing FTD, and for sharing your wonderful experience. We're delighted to hear that the arrangement exceeded your expectations and added a special touch to the occasion. Your satisfaction means the world to us, and it's fantastic to know that our floral artistry continues to impress. We look forward to assisting you with your future floral needs.
Reviewed April 29, 2026
I've been using FTD for years. I used them for a birthday arrangement and I saw the arrangement myself, and I thought it could have been a little better. ‘Cause I had bought one for my sister back in March, and that one was gorgeous. Maybe it's just the selection, ‘cause my sister was in Connecticut, and this one was up in Vermont. Maybe it's what was available up here. But they’re usually really good.
Thank you for sharing your experience with FTD. We appreciate your loyalty over the years and are glad that our services have consistently met your expectations. We’re sorry to hear that the recent arrangement didn’t measure up to your previous purchase. Seasonal and regional variations can sometimes affect floral availability. Nonetheless, your satisfaction is important to us, and we value your feedback as we strive for excellence. We hope to delight you with our overall selections in the future.
Reviewed April 25, 2026
I've used FTD many times over the years. It's the easiest way to order flowers. It does exactly what I needed to do. The arrangements I get are of good quality.
Thank you for your valuable feedback. We're delighted to hear that you find ordering with FTD easy and that our arrangements have consistently met your quality expectations. We appreciate your continued trust in us for your floral needs, and we look forward to serving you again in the future.
Reviewed April 24, 2026
Will never use FTD ever again. Ordered flowers 4/22 for delivery 4/23 for my mom’s birthday. Also, her dog had to be put down on 4/23 so the flowers held extra importance. I was told they couldn’t be delivered even though she was home all day. Called and was told they’d re-try before 8pm. Called again at 7:50 to find out why they weren’t delivered and was hung up on by the FTD employee. Called again for the third time and was given a roundabout answer with zero solution. Can fully say FTD is a garbage company that ruined an already awful day.
We sincerely apologize for the unfortunate experience and significant distress caused by the failed delivery on your mom's special day. It is deeply concerning to hear about the inability to complete the delivery and its impact compounded by the timing. We completely acknowledge the disappointment experienced, especially given the circumstances, and regret that our customer service did not adequately address your concerns during your calls. Providing excellent service and support to our customers is a top priority, and we assure you we are investigating this situation thoroughly. We are taking steps to ensure this doesn't happen again and are working to provide a resolution for your experience. We appreciate your feedback and are determined to ensure a different, effective conflict resolution approach going forward. Thank you for bringing this heartbreaking issue to our attention.
Reviewed April 24, 2026
I got a discount for FTD through USAA, and I ordered a gift for a birthday. There were two purchases, and one was very good, but the other purchase made at the same time was bad. My mother loved the flowers. I also got her these chocolate-covered strawberries with letters that spelled out "Happy B-day". But they were all melted, and the chocolate was half off of some of the strawberries. It was very unappetizing.
Thank you for sharing your feedback. It’s great to hear your mother enjoyed the flowers, but we're sorry to learn about the issue with the strawberries. This isn’t the quality we want for our customers, and we’d like to make it right. We have ensured that the order for the Happy Birthday Belgian Chocolate Covered Berry-Gram has been refunded in full. We appreciate your feedback and hope to improve your experience in the future.
Reviewed April 23, 2026
I sent tulips to my best friend for a very hard day for her to cheer her up. They came wilted, moldy and already losing petals. This is the second time within 2 months that I've had subpar flowers delivered. It's been awful.
We are truly sorry to hear about your experience with the flower delivery meant for your best friend. It's disheartening to know that the flowers were not delivered in the condition you expected, particularly on an occasion that meant so much to you both. This should not reflect our standards for quality, especially since it's not the first time you've faced such an issue within a short time.
We sincerely apologize for the distress this situation may have caused. Your satisfaction is extremely important to us, and we are committed to ensuring this does not happen again. Please reach out to our customer service team, so we can address this issue directly and make it right for you. Thank you for bringing this to our attention.
Reviewed April 23, 2026
FTD is a well-known brand. Their website is very good. It worked well. FTD is a good choice for sending something to someone that you want to recognize or send a gift to.
Thank you for sharing your positive experience with FTD. We're pleased to hear that you found the website easy to navigate and chose us for your gifting needs. Your endorsement of FTD as a good choice for sending gifts or recognition means a lot to us. We appreciate your support and look forward to helping you with future gifts, ensuring more special moments.
Reviewed April 22, 2026
I got 36 long-stem roses from FTD. It was something I wanted to buy for my wife for our wedding anniversary. Delivery was great. The only negative is that they didn't ring the doorbell. They just set it on the front porch and walked away. We were glad the wind didn’t knock it over.
Thank you for choosing FTD to commemorate such a special occasion as your wedding anniversary. We're delighted that the delivery and the style of the 36 long-stem roses met your expectations. We apologize for the delivery team's oversight in not ringing the doorbell and appreciate your feedback. Your observations are important to us as we strive to enhance every aspect of our delivery service to prevent similar situations from occurring. We’re thrilled that the flowers were delivered safely and appreciate having been a part of such a memorable moment. Please feel free to reach out if there's anything we can do for you in the future.
Reviewed April 21, 2026
My husband ordered from FTD for my birthday. It was a nice array of different flowers in a vase. I liked all the colors and variety. They lasted for a couple of weeks. It was great. It all went really nice and smooth. FTD is a great place to get flowers.
Thank you for celebrating with FTD! We are thrilled to hear that the beautiful array of flowers your husband chose for your birthday exceeded your expectations and lasted so well, enhancing the occasion with their vibrant colors. Your kind words remind us of why celebrating special moments with our customers is so important. We appreciate your trust and look forward to bringing more joy with our floral offerings in the future.
Reviewed April 20, 2026
I think I'm more disappointed in myself for not listening to the reviews and I gave FTD a chance anyway. I ordered 2 dozen long-stemmed red roses to be delivered to my girlfriend's work for her 50th birthday. They showed "out for delivery" for 4 hours and never made it. I called FTD multiple times and always received various excuses and they told me they couldn't reach the florist. Absolute worst business to deal with!!! Please do business elsewhere. Thank you, FTD, for ruining her birthday!!!!
Thank you for sharing your experience, and we sincerely apologize for the disappointment and inconvenience this caused, especially on such a significant day for your girlfriend. It’s concerning to hear about the issues with delivery and your challenges reaching support. This does not meet the standard of service we aim to provide. Rest assured, we're dedicated to investigating this matter to prevent similar occurrences in the future. Please feel free to reach out to our customer service team directly for a swift resolution. Your feedback is incredibly valuable, and we appreciate you bringing this to our attention.
Reviewed April 20, 2026
I’ve used FTD for a couple of decades. When I was in business before retirement, I had the subscription on an annual basis that waived the delivery charges, so it's been 20 years plus. One of the last two arrangements I purchased was a memorable sympathy plant for the loss of a family member. The recipient received it when I expected them to. They sent me a picture without request, and it was every bit what I was expecting. As a rule, I don't have a problem with giving FTD 5 stars, provided I read the fine print and I know it's being delivered by a local florist and not some other service, because I have been very disappointed when I missed that fine print and saw that it did not get delivered by a local florist.
At times, when someone looks at a plant, if they're not careful with it, they're not sure whether they're looking at the premium grade, the super premium grade, or the base price that's the hook in someone's mouth to get them going. There's a way that FTD could do it that makes that clear on their website. Once someone understands what they're looking at and find the ability to enhance it, the images on FTD are good. With some other arrangements, I've stepped things up to make sure I had enough flowers in there to make it an acceptable arrangement versus something that looked skimpy.
Thank you for sharing your experience and being a longtime loyal customer of FTD. We appreciate your dedication to our services and the insights you've provided regarding your floral arrangements. It’s great to hear that the sympathy plant you ordered was delivered timely and met your expectations.
We understand your concern with the clarity around our floral arrangements and pricing tiers. This feedback is incredibly valuable, and necessary to help us amplify transparency in the items we're offering. Additionally, it’s delightful to know that reading the fine print about deliveries with local florists has been advantageous for you thus far.
Your detailed perspective supports our continuous improvement to ensure every arrangement reflects the quality our customers deserve. We value your trust and look forward to continuing to exceed your floral expectations. Thank you again for your other trusting feedback.
Reviewed April 19, 2026
My best friend had her first baby and I wanted the arrangement to be the most special set of flowers ever, and girly and fun because the baby was a girl. I was doing it as a bigger purchase, like I wanted to spend a fair amount, but I didn't want to break the bank entirely. I ordered on the FTD website and it was so quick and easy. It was so user-friendly. I did it in two minutes, and I really appreciated that because I was a little behind on ordering it. I chose the deluxe version and it was really nicely done. It came a little more put together than a vase. It had more quality, and it felt more special.
Thank you for choosing FTD to send such a special gift for your friend's new baby. We're delighted to hear that our ordering process fit seamlessly into your busy schedule and that the deluxe arrangement delivered the quality and special touch you were looking for. Your satisfaction is very important to us, as is being part of the joyous moments in your life. We’re honored by your trust in FTD for this important occasion and look forward to helping make future celebrations just as memorable.
Reviewed April 18, 2026
The box makes this side up containing a live potted plant, was thrown on the porch on its side. This is the sixth live plant I’ve purchased in 2 weeks and UPS did the same sloppy and careless delivery for all of them. Please find a new delivery option.
Thank you for sharing your feedback. We are so sorry to hear about the condition in which your plant arrived, and we understand how frustrating it must be to receive a live plant in less-than-ideal circumstances. Please accept our sincerest apologies for the careless delivery you’ve experienced.
We want to make sure that your future orders arrive in perfect condition, so if you noticed any damage to the plant itself or have concerns about its quality, please reach out to our customer service team. We’d love to assist you in resolving this issue and ensure your next experience is much smoother.
We appreciate your feedback, and thank you for bringing this to our attention.
Reviewed April 18, 2026
I chose an arrangement for my friend's new baby through FTD. The options that they had were of good quality. My friend had a boy, and the arrangement was all blue. The price was good and seemed like the perfect deal. It was a good experience, and FTD is a good option.
Thank you for choosing FTD to celebrate your friend's new bundle of joy. We're delighted to hear that our selections met your expectations in both quality and price, and that the all-blue arrangement added the perfect touch to commemorate the arrival of a baby boy. Your positive feedback is greatly appreciated and encourages us to keep providing great options. We look forward to assisting you and bringing beauty to more special moments in the future.
Reviewed April 17, 2026
For how expensive the flowers I bought are the liberties taken in replacing and changing the arrangement are shocking. It's as if I didn't choose an arrangement at all and just instructed a local florist to do whatever they wanted. It looks nothing like the original in color or type. I can't believe how much I paid for it. All that considered I doubt I will use FTD again in the future.
Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointing experience with the flower arrangement you received. We understand how important it is for your order to reflect the quality and care that was promised, and it’s clear that we fell short in this instance.
We sincerely apologize for any frustration or disappointment this has caused. Please know that we take your concerns seriously and would love the opportunity to make things right. If you’re open to it, I encourage you to reach out to our customer service team so we can assist you further and explore how we can address the situation.
Again, we deeply regret that your experience wasn’t as expected, and we appreciate your feedback, as it helps us improve.
Reviewed April 17, 2026
Quality has always been good when I use FTD. I purchase once in a blue moon, but my experience has always been good.
Thank you for sharing your positive experience with FTD. We’re delighted to know that each occasion with us has met your expectations, even if they are infrequent. Your kind feedback serves as encouragement for our team to continue delivering the same level of quality you’ve come to expect from us. We truly appreciate your trust and look forward to the opportunity to serve you again in the future. Thank you for choosing FTD!
Reviewed April 16, 2026
I've used FTD for many years. They have great products, great price and on-time delivery. My wife and I have been married for 30 years, and I've ordered from FTD about 50 times. I don't use it a lot, but it is nice to get a reminder that her birthday or our anniversary is coming up. I recently got one of the birthday arrangements. It had her favorite colors in it, and the quality is very good. That's why I keep coming back. I do typically upgrade to the deluxe version on each of the arrangements. Overall, FTD got good quality, good delivery, and a reasonable price.
Thank you for sharing your wonderful experience with FTD. We’re honored to be a part of your cherished celebrations over the years. It’s heartwarming to hear that we could contribute to your special occasions consistently with quality, variety, and timely service. We’re glad our regular reminders and personal touches, like your recent birthday arrangement upgrade, have met your and your wife’s expectations and brought joy. Your continued trust motivates us to maintain such high standards. We look forward to serving you on many more memorable occasions in the future!
Reviewed April 15, 2026
FTD misleadingly put the name of the local flower shop I had googled under FTD's name on my search list. I clicked on the name of the local flower shop and placed a $150 same-day order, assuming they were affiliated with FTD. When my flowers were not delivered by the end of the day, I called the local florist to ask what had happened. They told me that they are not associated with FTD and did not receive the order (and that this had happened before). I then called FTD and was told that FTD had received my order and subcontracted to a florist, but that it had not been delivered yet, it was not going to be delivered on the day I had requested.
So... (1) FTD misleads customers by putting the name of florists they are NOT associated with under the name "FTD" and makes customers think they're ordering from that florist; (2) thereby steals orders from local florists; and (3) fails to deliver birthday flowers on the day customers have paid to have them delivered, without giving any notice to the customer so they can make other arrangements. This was a VERY BAD experience. I will NEVER use FTD.
We have reviewed the order in question, and we apologize that it was not delivered on the scheduled date of 4/13. We are currently doing an internal investigation to find out what went wrong and why it did not arrive on the correct date. We can confirm that a full refund was issued to the original payment method and a complimentary bouquet was sent out to your mother in law on 4/14. If she did not receive it, don't hesitate to let customer service know.
Reviewed April 15, 2026
I had flower arrangements sent to Canada through FTD. Everything was good. My cousin who I sent them to said that they were gorgeous. They were the nicest flowers she ever got. It had purple and white in it. Overall, FTD is great and they go everywhere.
Thank you for sharing your delightful experience with FTD. We are thrilled to hear that the flowers impressed your cousin and contributed to a memorable moment! Knowing our arrangements were among the nicest she has ever received encourages us to continue providing exceptional quality across vast distances. We appreciate your kind words and are grateful for your trust in facilitating special occasions. We look forward to creating more joyous experiences for both you and your loved ones in the future!
Reviewed April 14, 2026
Doing business with FTD has been great and easy, and I seem to get what I want. My mother-in-law is always happy, so it’s been fine. The price is perfect because I get to choose how much I want to spend. I just do my purchases online. I've had them call me to make sure that somebody was there to receive the flowers prior to this last order that I made.
Thank you for sharing your positive experience with FTD. We're thrilled to hear that our online platform provides a comfortable and convenient experience, allowing you to choose exactly how much you want to spend. It’s wonderful to know your mother-in-law is always happy with the flowers. We also appreciate your mention of our proactive communications to ensure a smooth delivery area process. Your feedback is invaluable, and we're committed to maintaining this level of service for future occasions. We look forward to helping you brighten more special moments!
Reviewed April 13, 2026
FTD had the flowers that looked like what I wanted. I purchased the flowers for a birthday, and the quality of the arrangement was outstanding. My experience with them was very good.
Thank you for sharing your wonderful experience with us! We are thrilled to hear that the birthday flower arrangement exceeded your expectations in both appearance and quality. It's always our goal to provide memorable and satisfying floral arrangements for special occasions. Your positive feedback warms our hearts and motivates us to continue offering the high level of service you deserve. We truly appreciate your choice to entrust us with your floral needs and look forward to the opportunity to assist you with more memorable moments in the future.
Reviewed April 12, 2026
I always held FTD in high regard. I’ve known about them since I was a child. I’ve ordered once before. It was whichever one my wife said, “That one looks pretty.” The website is easy to maneuver, and there are plenty of options to choose from. We sent the flowers to somebody else, but my wife liked the colors for that person. I will order from them again.
Thank you for taking the time to share your delightful experience with FTD. We're thrilled to be a part of your thoughtful gesture. It's wonderful to hear that our website's user-friendly nature and diverse selection met your liking. We're equally pleased that you and your wife found the flowers so appealing before sending them to the chosen recipient. Your decision to choose us again really means a lot, and we're eager to serve your future floral needs with continued excellence.
Reviewed April 11, 2026
I ordered some flowers for a memorial service directly through the funeral home's Legacy.com hosted website. They said a local florist would fill the order. Unfortunately, it was FTD. I called Legacy on the scheduled delivery day for confirmation, only to find out the flowers were not delivered. Legacy had me contact FTD directly and I was told there was a problem with availability and they attempted to call me 3 times to determine how to proceed. I never received any calls, text messages or e-mails other than the original order confirmation. If I hadn't called, FTD probably would have let me believe the order was filled and delivered and they would have gladly kept my money. This is not the first time I've had issues with FTD failing to deliver and not communicating. The next time I order flowers I'll make 100% certain I'm not dealing with FTD before proceeding with payment.
We sincerely apologize for the delay and communication issues with your recent flower order. It's concerning to read about your experience, especially given the nature of the occasion. We understand the frustration caused by not having consistent communication or a resolution, particularly during such an important event. We are committed to identifying where our process failed and improve our systems to prevent this from happening in the future. Please reach out to our customer service with your order details so that we can adequately address this situation. Your feedback is invaluable, and we deeply appreciate you sharing your experience with us.
Reviewed April 11, 2026
Usually, I get my flowers from FTD. I order them online. The timing usually takes a couple of weeks. I had FTD send an arrangement to someone, and they liked it.
Thank you for sharing your experience with us! We're thrilled to hear that the arrangement you sent was well received. It's wonderful to know we've consistently met your expectations. We value loyal customers like you and look forward to being a part of your future floral celebrations.
Reviewed April 10, 2026
The arrangement looked smaller than the picture led me to believe. The site also showed it mostly being blue and purple flowers, which the ones delivered were most multicolored. This is the first time I’ve had an issue with FTD.
Thank you for taking the time to share your experience. We sincerely apologize that the delivered arrangement did not match your expectations in terms of size and color. It is always our intent to faithfully reproduce the arrangements depicted online, and we're sorry it did not meet these standards. We value your loyalty as it seems this is the first time you’ve experienced such an issue with us. Please reach out to our customer service team with your order details so we can promptly address and resolve this matter for you. We appreciate the opportunity to make this right.
Reviewed April 10, 2026
I recently ordered the Parisian one which is my fourth time ordering from FTD. It was for my grandmother for her birthday. It had a couple of flowers that I knew she would love, especially the base that was included with the flowers. The quality has been very well done. Especially with ordering from other companies when it came to flowers, and they showed up and you can clearly tell the flowers. It was an easy process. It was put in my hands to figure out and choose which would be the best arrangement for that particular person that I was ordering for. However, I wish it was communicated a bit better when the flowers were enroute and when they were delivered either through text message. That would have been great, because I could inform my spy over there to have it ready.
I was wondering when the delivery time was for one of the arrangements I had ordered previously. That's where the text message feedback comes from. FTD said we were supposed to receive it that day, and it was pushed back, and I didn't see that updated in my profile until later. Other than that, FTD was very flexible, and let me know what arrangement I could choose from based on my timeline. That's why I continue to stick with them.
Thank you so much for your continued trust in us and for choosing the Parisian arrangement for such a special occasion—we’re honored to be part of your grandmother’s birthday! We’re glad to hear you’ve been happy with the quality and selection process. We also appreciate your feedback regarding delivery updates and communication. That’s incredibly helpful, and we’ll be sure to share it with our team as we work to improve real-time notifications. Thanks again for your thoughtful review—we look forward to helping you again in the future!
Reviewed April 9, 2026
I ordered a peace lily for a wake. I ordered a special pot for the order. I was so embarrassed it came in a plastic green Plastic cheap pot and was very small and looked half dead! I believed it was sent to the funeral home in a box. Not what I ordered per pictured item. I thought I was ordering from my florist but got high jacked to their site.
We regret to hear about your experience with the order you placed for a wake. It's vitally important to us that every detail in our offerings corresponds with what you saw at the time of your order, especially during crucial moments. We apologize for the plant's condition and the incorrect pot type that arrived, as it doesn't reflect our standards.
To further investigate and help resolve this situation, please reach out to our customer support team at your earliest convenience. Your feedback does not only allow us to address existing errors but also shines a light on improvements we need to implement. Thanks for bringing this to our visibility, and we assure you our goal is perpetual betterment in our services and product manifestation.
Reviewed April 9, 2026
I'd ordered from FTD before and this time, I ordered a plain, all-white flowers memorial arrangement. The process went simply. I didn't want to buy a classic wreath or any kind of standing thing. I wanted a really beautiful, plain arrangement of flowers that they could take home from the memorial. When I don't use FTD, I'm using a local florist in an area that I know is really good. FTD is not necessarily very creative or different. It's sort of all the same thing. They don't look special in any way. But other than that, my experience was efficient and as expected.
Thank you for sharing your recent experience with FTD. We're pleased to hear that the ordering process for the memorial arrangement was straightforward and met your expectations. We understand the desire for a special and distinct floral presentation, and your feedback is valuable as we continuously strive to offer more uniquely creative options. It's important to us that both the ordering process and the final product fulfill your needs effectively. We appreciate your trust and hope to bring the same efficient service in your future floral plans. If there's anything more we could help with, please feel free to let us know.
Reviewed April 8, 2026
FTD had a good array of flowers, and they delivered quickly. They were very quick and efficient. I also liked the flowers in the arrangement I picked. I sent it to somebody, and from the pictures they sent me, it’s good.
Thank you for sharing your experience with FTD. We're delighted to hear that you were pleased with the quick delivery and enjoyed the flower arrangement selected. It’s wonderful to know that the recipient liked the arrangement, and the photos confirmed your satisfaction. We truly appreciate your decision to choose FTD, and we’re here to help make any future floral endeavors just as successful. Looking forward to serving you again!
Reviewed April 7, 2026
I received flowers from my husband through FTD. The quality is good. Our experience was very quick and easy, and the orders always arrive on time, so I'm very satisfied.
Thank you for taking the time to share your experience with FTD. We're thrilled to know that the flowers met your expectations and that the ordering process was both quick and hassle-free. It's wonderful to hear that you remain satisfied with our timely service. We appreciate your trust and look forward to being part of many more special occasions in the future. Thank you for choosing FTD!
Reviewed April 4, 2026
FTD was the first one that popped up through Google search. So, I purchased an arrangement from them. I got the one with stargazer, lilies, and roses. I did it online and their website was very user-friendly. It turned out really well though it was a little pricey.
Thank you for taking the time to share your positive experience with FTD. We're happy to hear that our user-friendly website helped make your purchasing process easy and that you were pleased with the arrangement of stargazer lilies and roses. We understand specialized arrangements can sometimes seem a bit pricey, and appreciate your understanding. Your feedback means a lot to us, and we’re inspired to keep providing high-quality floral arrangements. We look forward to helping you celebrate future occasions!
Reviewed April 4, 2026
I’ve been using FTD’s service for years, and at this particular time, the recipient was very pleased with the overall appearance and arrangement. The product was very good. Overall, it was a great job and the process was very easy. I appreciate them taking care of us.
Thank you for taking the time to share your positive experience with FTD. We're delighted to hear that our service impressed the recipient and that the arrangement met your expectations. It's wonderful to know that the process was smooth and easy for you. Your long-term trust and appreciation with us motivate our team to consistently deliver satisfying outcomes. We look forward to continuing to serve you in the future with beautiful arrangements that make every moment special.
Reviewed April 3, 2026
The ease of using FTD set them apart from other companies and I’ve been using them for years. Earlier this month, I got one of their pre-arrangements and I liked what I saw. FTD has three different sizes and the last two times I used them, the arrangements that were shipped to my girlfriend were not the size that I selected. I ordered the largest one and what she received was probably a little larger than the smaller one, close to the middle version.
I complained to FTD the last time this happened and they gave me a credit, which I liked. But there should be a mechanism to audit the local florist when they prepare the arrangement. With today's technology, they should have a program where the photo that they have on their website matches a photo from the local florists. It doesn't have to be exact, but it should be within a relative range of size. Overall, the experience was good with a couple of issues that I’ve had, more than likely with a florist in the local area. FTD's customer service was fairly professional.
Thank you for choosing FTD and for taking the time to share your feedback. We're pleased to know that you've enjoyed ease of use with our service for years and appreciated the quality of our recent arrangements. We sincerely apologize for the inconsistency you've experienced with the sizes of the arrangements compared to your selection. Your suggestion to integrate photo verification between our website and local florists is valuable, and we will continuously explore innovations to enhance your experience. We’re glad our assistance offered some resolution then, and we're grateful for your understanding. We look forward to delighting you and your loved ones with significant floral experiences in the future. Your continued support means a lot to us.
Reviewed April 2, 2026
I’ve always used FTD. Usually, when I’m sending flowers out of town, that’s what works for me. They’re reliable and things get delivered on time. I recently bought a birthday and get well arrangement, and it looked good.
Thank you for sharing your positive experience with FTD. We're delighted to hear that our services continue to contribute to successful out-of-town floral deliveries. It's wonderful to know that both your birthday and get well arrangements met your expectations. We appreciate your trust in FTD and look forward to being part of more special moments in the future. Your satisfaction inspires us to maintain the highest level of quality and reliability. Thank you for choosing us!
Reviewed April 1, 2026
I placed an order over a week before the scheduled delivery. It was supposed to be delivered yesterday and was not. I only found this out when I contacted them to check on the status. No one contacted me when they were aware of the problem. I was told that the vendor was out of the item ordered. Again, they had a week to notify me. No one ever contacted me about a problem. Now it can not be delivered until tomorrow! Couldn't even correct their mistake today! Received a credit but that doesn't make it better! Now I will think twice about using FTD ever again!
We sincerely apologize for the inconvenience you experienced with your order delivery. It is concerning that we failed to update you in a timely manner about the change in your order status and lacked effective resolution. We completely understand your disappointment and would like to assure you that we're openly working to address this issue internally. Your feedback is invaluable, and we're committed to restoring your confidence in our service.
Reviewed April 1, 2026
I was driving in Madison and I heard about FTD from George's Flowers. I was appreciative of their speediness and response time to a last minute order. I also liked the availability of a lot of different things and their website was pretty user-friendly. II could use it on my smartphone and on the computer. It was very easy to navigate and process my order. The flowers were above sub par for such short notice and I'd tell a friend to order from FTD.
Thank you for taking the time to share your experience with FTD. We are delighted to hear that our services met your expectations, especially given the last-minute nature of your order. It's wonderful to know that you found our website user-friendly and versatile across different devices. We appreciate your positive recommendation and are thrilled that the quality of the flowers was suitable, even on short notice. We're grateful for your confidence in us and look forward to helping with your future floral needs.
Reviewed March 31, 2026
My office manager ordered from FTD for me and chose a very nice arrangement for my dad’s birthday. The price was fair. FTD was reliable, consistent, and delivered the product as promised.
Thank you for sharing your positive experience with FTD. We're delighted to hear that the arrangement for your dad’s birthday was to your satisfaction and delivered as promised. We strive to provide reliable service and ensure that special occasions are even more memorable. We look forward to the next opportunity to be part of your celebrations, and thank you for your trust in us!
Reviewed March 30, 2026
Ordered flowers on Tuesday to deliver on Friday for a funeral. They didn't deliver until Monday after the funeral. Was given $14.11 refund, which didn't even cover the $19.99 Shipping/Delivery Fees. Chat session with customer service rep Pousuinguale, while typing, I was disconnected in the chat due to no response by Pousuinguale, while being aware I was typing!!
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Reviewed March 30, 2026
I love FTD. I'm very pleased and happy with them. Everything is beautiful and I would tell others to buy from them.
Thank you for your enthusiastic feedback. We're delighted to hear that you have had such a pleasing experience with us at FTD. It's wonderful to know that everything met your expectations beautifully, and we're grateful for your willingness to recommend us to others. Your satisfaction truly inspires us to strive for excellence. We look forward to serving you again and helping you create even more memorable moments.
Reviewed March 29, 2026
I've used FTD in the past and I’ve bought several arrangements from them. They were expensive and when they arrived, they were always smaller than what the pictures showed. I just figured that the pictures made them look bigger, so I didn't call FTD about it. The other thing I don't like is that they don't give you a good delivery time. I ordered flowers for my wife's birthday and they had them delivered at work. But the flowers didn't show up until 4:45 and my wife got off at 3:30. Other than that, I was happy with my experience.
Thank you for sharing your experience with us. We're sorry to hear that the floral arrangements did not meet your expectations and that the delivery timing for your wife's surprise fell short. We appreciate your business and feedback and are diligently reviewing ways to improve our service. Please don't hesitate to reach out in the future to let us listen or make things right. We look forward to the opportunity to provide you with a renewed experience.
Reviewed March 28, 2026
I first heard of FTD years ago on television and radio advertisements but most recently, it was through a simple Google search. They popped up and had what I needed for the reason I was ordering flowers. The buying process was fluid and I didn’t have any issues, which was one of the reasons why I chose them, plus the expediency of being able to get what I was looking for out to my wife. It was a large, premium bouquet of long-stemmed red roses and she was shocked. It was very nice. You won't be dissatisfied with FTD’s service or product. Everybody's always looking for a more economical way of doing things. But I wasn't concerned with the price of the package that I had to purchase for my wife. I just wanted to get her something for her birthday that would knock her socks off. And it did it.
Thank you for your rewarding feedback about FTD. We're thrilled to know that your experience with our service was smooth, especially being a brand you remembered. It's wonderful to hear that the delivery of the premium bouquet of long-stemmed red roses succeeded in pleasantly surprising your wife for her birthday. We're glad we could be part of creating such a special moment. We always aim to deliver remarkable service, and your words affirm our efforts. Thank you for placing your trust in us, and we hope to have the opportunity to bring joy to you and those you care about in the future.
Reviewed March 27, 2026
I've chosen FTD a few times before and I like using them because everything is online and convenient. The website is good but the biggest problem that I have is that the arrangements on the website never match to what is delivered on purpose. It's always very underwhelming, always different kinds of flowers than I ordered. It never pans out the way that the pictures are described. That's an issue at the local level with the florist that's delivering. But if I drop 200 bucks on a bouquet of flowers, I expect it to be a little bit more than a $35 arrangement that you can pick up from a gas station.
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your recent experience did not meet your expectations, especially given your continued trust in our service.
We understand how important it is for the delivered arrangement to reflect what is shown online, and I sincerely apologize that this was not the case. While we work with local florists to fulfill orders, we recognize that this inconsistency can be frustrating—particularly when you’ve made a significant purchase expecting a certain level of quality and presentation.
As a step toward making this right, a partial refund has been issued for your order.
For any future concerns or issues, we strongly encourage you to reach out directly to our customer service team at the time of delivery. This allows us to address the situation immediately and work toward a more satisfactory resolution in real time.
We truly value your loyalty and appreciate your honest feedback—it helps us improve both our service and our partnerships with local florists.
Thank you again for bringing this to our attention.
Reviewed March 26, 2026
I sent a Calming Sympathy bouquet to a friend in Baltimore, Maryland. Her mother had passed and I bought the largest arrangement because she loves flowers. I was concerned whether she got it or how it looked but I didn’t get anything from FTD. Days later, my friend sent a picture and it was adequate. It was pretty and nice, and it turned out okay. I could have gotten a bigger arrangement for the money I spent but I get it that things are different now. She was not even home when it was delivered. I've used FTD for many years. I used to send my mother flowers often before she passed away last year when I was in Texas. I hadn't used FTD in a while but they were reliable and professional, and the flowers were fresh. The website was good, though I like to pay with PayPal and I can't remember if PayPal was an option or not.
Thank you for sharing your experience with FTD. We're pleased to hear that despite your concerns, the bouquet met your expectations and brought some comfort during a difficult time for your friend. We truly appreciate your loyalty over the years and are glad that you found our services reliable and satisfactory in the past. It's important to us that our website continues to be user-friendly, and we note your input about using PayPal—rest assured, this is an option when you make an online purchase with FTD. We are committed to ensuring that all aspects of our service meet the needs of our valued customers. We look forward to the opportunity to continue serving you in the future.
Reviewed March 25, 2026
I ordered flowers and chocolate covered strawberries to be delivered on my wife's birthday for a surprise birthday party!!! They were delivered a day late and it was embarrassing not to have her gift for her party! I contacted customer service, and they gave me $8 off, wow! When my wife opened the package, the flowers were very wilty and the roses were turning brown!! The only positive was the strawberries!! I would never recommend FTD to anyone after all that!!
Thank you for bringing this situation to our attention. We deeply apologize for the inconvenience caused by the delay in delivery on your wife’s special day. We understand how disappointing it must be to miss such an important occasion and for the quality of the flowers to not meet your expectations. Ensuring our gifts bring joy on memorable events is our priority, and we're sorry this was not the case.
We’re grateful to hear the strawberries were a positive part of your gifting experience. Nonetheless, your feelings and suggestions are crucial in guiding our improvements. Rest assured, we will investigate this issue further, address the performance slip, and take immediate steps to remedy our delivery process.
We have processed a refund for the cost of the flowers due to poor quality as a result of the shipping delay. Again, we truly regret the experience you’ve had and hope for the chance to restore your confidence in us for your future flower deliveries.
Reviewed March 25, 2026
I was buying flowers for my girlfriend to go to the prom, and I saw an FTD advertisement at the florist's shop. I was 17 years old back then, so that was 70-something years ago when I first knew about FTD. I chose a big basket of very colorful flowers. The flowers that I ordered went to my best friend's wife in South Carolina. So, I never saw them. I was in New Jersey, and they were in South Carolina. I sent them anniversary presents and never saw the flowers. But she sent me pictures, and they looked nice. FTD has a system that works, and I’ve never had a problem. You get a choice of the money you wanna spend, either low or high. It's the easiest way I know to send flowers.
Thank you for sharing your longstanding experience with FTD! It's wonderful to hear about the role we played in your memories from early on and throughout the years. We're delighted to know that each floral delivery has met your expectations, even from afar, with pictures reinforcing the quality and care we strive to deliver. Your trust in us and acknowledgment of our flexible options for every occasion is truly appreciated. We are grateful for your loyalty and look forward to being part of your celebrations and joyful occasions in the future!
Reviewed March 24, 2026
I saw an advertisement for FTD on my computer and since then, I’ve ordered from them several times. I go on my computer and look at the different arrangements and the cost, and order online. Everything was organized and they made it easy to use. I had different choices for every single type of flower and different arrangements. So, I just looked at a bunch and picked what I want. The price of the arrangement is a bit expensive but the people I sent the flowers to love it.
Thank you for sharing your positive experience with FTD. We are delighted to hear that our selection of floral arrangements and ease of use on our site have met your expectations multiple times. It's wonderful to know that those who received the flowers have cherished them despite the prices being a bit above certain expectations. Your feedback inspires us to balance quality and value while continuously enhancing customer satisfaction. We truly appreciate your support and continue striving to make all of your flower-sending occasions unique and memorable. We look forward to serving you again soon!
Reviewed March 23, 2026
Placed an order for a birthday theme bouquet. The image presented on the FTD site was very festive in bright yellow colors. We paid the premium price for the best version of the product displayed. What was delivered did not meet expectations and was disappointing in comparison to what was advertised, although what was delivered was in and of itself nice. FTD, lesson here, do not advertise what you cannot deliver. It drives customers away from not just you but from online florists in general. Keep your promise, listen and do better.
Thank you for sharing your experience with us. We understand your disappointment with the bouquet that was delivered compared to what was presented online. It’s our goal to provide flowers that not only meet expectations but also enhance special occasions with bright and festive arrangements. We apologize sincerely for any shortcomings in achieving this. Your feedback helps us closely examine these discrepancies in our advertising and fulfillment processes to ensure they do not happen in the future. Please reach out to our customer service team at your earliest convenience so we can better assist you with this situation. Your satisfaction is important to us, and we hope to welcome you back to demonstrate the high standards FTD is committed to.
Reviewed March 23, 2026
FTD was reliable and I would tell my friends to use them. I recently shopped online and they were convenient to use. Their website's layout was good and I purchased an arrangement with bright and colorful flowers, sunflowers, and columbines. It was beautiful and the price was great. I sent it to somebody and they were surprised when they received it.
Thank you for choosing FTD and sharing your recent online shopping experience! We're delighted that our website was convenient and that you found a floral arrangement to your liking. It's wonderful to know that the recipient was joyfully surprised by the vibrant flowers. We appreciate your vote of confidence and look forward to continuing to deliver remarkable services for you.
Reviewed March 22, 2026
FTD's website was easily accessible. I bought an arrangement for an occasion and it was a mix of flowers and a vase. The delivery was good and very easy.
Thank you for sharing your experience with FTD! We're thrilled that you found our website accessible and appreciated the ease of our delivery service. It's great to hear that the arrangement met your expectations, and we're grateful to be part of your special occasion. We look forward to serving you with more beautiful arrangements in the future!
Reviewed March 21, 2026
I have used FTD florists all of my adult life. I used the FTD online website once, several years ago and had an excellent experience. However, this past Thursday I ordered a birthday bouquet "In Good Spirits Bouquet Deluxe" in a vase, to be delivered either Friday, Mar 20th or Saturday, Mar 21 (the actual birthday). I got a text from the recipient with a photo. I was shocked. She received 12 medium-stemmed, multi-colored roses in a box with a vase, sent from Kentucky by UPS, not a local FTD florist in Las Vegas.
The bouquet I ordered had several different flower types, and a variety of colors, NOT roses. Shipping in a box from Kentucky seems crazy for fresh flowers. Sending a different bouquet than ordered is just plain deception. After a lengthy discussion with a customer service agent yesterday, March 20, he said he would replace the order. Great. But then he said that the system indicated it could not be sent until March 24. Well after her birthday. NOT SO GREAT. At least the correct (hopefully) bouquet will be delivered next week. I have never been so embarrassed by the flowers delivered that I have sent. FTD is not what it used to be.
I want to sincerely apologize for the experience you've had with your recent order, and I completely understand your frustration. Your long-standing trust in FTD means a great deal to us, and I’m truly sorry we let you down on this occasion.
To explain, the "In Good Spirits Bouquet Deluxe" that you selected is a vendor-sourced item, which is shipped overnight directly from the grower. As noted in the product description on our website, these fresh-from-the-farm flowers are inspected and shipped in a gift box to ensure the quality of the blooms. Unfortunately, it seems there was an error in the fulfillment process, and the wrong bouquet was sent to your recipient. We are currently investigating this internally to ensure it does not happen again.
To view the product description and delivery type for this item, you can visit the following link- https://www.ftd.com/product/in-good-spirits-bouquet-prd-fe218m?cid=ftddts&editsku=FE218D&markcode=552&prid=ftddts&variation=FE218D
I understand that receiving an order that doesn’t match what you expected—especially for a special occasion like a birthday—can be incredibly disappointing. I’m truly sorry that this happened, and I’m grateful for your patience as we work to resolve it.
On a positive note, I can confirm that a redelivery has already been processed and is scheduled to arrive on Tuesday, March 24th. The correct bouquet will be sent, and we’ll make sure everything is in perfect condition for the recipient this time.
Again, I apologize for the inconvenience and embarrassment this has caused. We value your continued support of FTD, and we’re working hard to ensure this doesn’t happen again. Thank you for your understanding and for allowing us to make this right.
Reviewed March 21, 2026
Everything with FTD was a 10 out of 10. I purchased flowers for my girl and they were really good. They lasted for two weeks or more.
Thank you for sharing your wonderful experience with FTD. We're thrilled to hear that the flowers brought joy to your recipient and that they lasted for such an impressive period. Your satisfaction and positive feedback inspire us to maintain the high standards we're known for. It's a true pleasure to be part of creating special memories. We look forward to serving your floral needs in the future and continuing to make your moments more memorable. Thank you for choosing FTD!
Reviewed March 20, 2026
I'm an old guy and FTD has been around a long time. I recently made an order as a last-minute thing for an aunt's funeral. The arrangement was beautiful and I was happy. I've used them previously in my life and I've never had issues. So, it was good experience as it always has been.
Thank you for sharing your positive experience with FTD. We are honored to have facilitated such a meaningful arrangement for your aunt’s funeral. It’s heartening to know that both this purchase and your previous experiences with us have been consistently satisfying. Your trust over the years is deeply appreciated, and it encourages us to continue providing exceptional service and quality arrangements for our valued long-time customers. We look forward to serving you in future moments that require beauty and care.
Reviewed March 18, 2026
I am writing to share my experience with FTD and show photos of what my loved one received. The order was for Peonies, My best friends favorite flower. The first order arrived and the stems were dead. (See Photo 1 and Photo 2.) I called and spoke to a person in another country that I could hardly understand. The frustration of that alone was tedious. In the end she said she would reship. The order arrived yesterday and to my surprise, the flowers were partially dead, the green palms beat up and didn’t look like they were already in bad shape and to our surprise, they were hydrangea’s (hot pink on one side and white on the other) not what was ordered. (See Photo 3). FTD has always been a “Go to” for my flower purchases however, this delivery of flowers (twice) has been shocking and disappointing.
I want to sincerely apologize for the frustration and disappointment you’ve experienced with your recent orders. I understand how important it is to send flowers that reflect your love and care, especially when it’s for such a special person in your life. It’s incredibly disheartening to hear that both deliveries fell short of expectations, and I can only imagine how upsetting this must have been for you and your friend.
After reviewing the details of your complaint, I’d like to confirm that a redelivery is being processed and will be on its way to you shortly. Rest assured, we will ensure that everything is handled with the utmost care, and we’ll do everything we can to avoid any further issues. You’ll receive exactly what was originally ordered: the Peonies your friend adores.
Again, I apologize for the inconvenience and frustration you’ve experienced. We truly value your continued trust in FTD, and we’re committed to making things right.
Reviewed March 17, 2026
Have had previous issues with FTD myself. They won't refund the full amount even after I proved someone was lying. Now my son placed an order for my 80th birthday for flowers to arrive on Saturday. Nope, no flowers. So Monday at 4:30 here comes a delivery guy very quietly setting something on the front porch in full sunlight not ringing the bell or anything. Luckily I saw him and the wilted flowers. I made him take them back. He argues instead of apologizing for the late delivery of wilted flowers. My son called them and was told he would get 22.00 back for a 101.00 dollar purchase. We live in different states. They are not responsible!! They are crooks!
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please advise your son to reach out to customer service regarding his order so we can look into it further.
Reviewed March 15, 2026
Would you pay $140.00 for these flowers (see photo). I was expecting a beautiful flower arrangement delivered to my wife on valentine's day. Instead I got a box of flowers that clearly had been in the box for a week or more. I called and complained. They said they would give me a refund but never did. I disputed the charge with my credit card company. They credited my account, only to have FTD recharge the full amount. Worst company ever!
We sincerely apologize for the unpleasant experience you've had with your Valentine's Day flower delivery. It's incredibly disappointing to hear that the flowers were not up to the expected quality and that the refund process did not proceed as promised. Instances like this are deeply frustrating, and it's especially troubling when a charge reappears after being managed by your credit card company.
Your feedback is vital to us, as it ensures we can address these issues within our service team. We are taking your comments onboard to improve transparency and enhance our customer support process. Please reach out to our customer service with your order details at your earliest convenience, and we'll be committed to resolving this matter fully for you. Thank you for bringing this issue to our attention, and we regret any frustration you have experienced.
Reviewed March 9, 2026
Purchased 2 arrangements. 1 for the sister and wife of a friend who passed away suddenly. I paid 90+ for 1 with a discount I purchased 85+ for the 2nd arrangement. They were not close to the pictures. Very deceptive. I think they should give me a partial refund. I wouldn't have known if I didn't ask for a photo.
We sincerely apologize for your experience with the floral arrangements you ordered. It's concerning to hear that the condolence arrangements did not meet your expectations and differed from the pictures on our site. We understand the importance of accurately reflecting your sentiments during such times and regret any perceived deception, especially when these expressive moments matter so much. We are committed to looking into this matter for appropriate resolution and assessing your refund request. Please contact our customer support so that we can review your order details, address this unacceptable oversight, and ensure any discrepancies are rectified. Thank you for bringing this to our attention.
Reviewed March 8, 2026
I ordered flowers for my wife for International Women's Day in 2026, which is very important to her, especially since she is currently living in a different city 400+ miles away. FTD was one of the few big-brand companies that acknowledged it could take an order and deliver the day before. Not only did they fail to deliver on the required date, but they also failed to notify anyone that the delivery could not be made. I called customer service, and they issued a partial credit for shipping, promising delivery today, along with a confirmation of when the flowers would be delivered.
No confirmation came, only a notification after end of business that they could not make the delivery. I called customer service again with an extremely upset wife, and the representative had the audacity to tell me I should be happy because I received a partial shipping credit and they were losing money because of me -- yes, because of me, not because they failed to make a delivery twice. By the way, they lost $3 and some change.
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed March 3, 2026
The flowers delivered to my daughter, a $70 Bouquet plus tax and $19.99 delivery, were beautiful. The bouquet included star gazer lilies, roses and other flowers. However, they barely lasted 5 days in spite of her care to change the water. Very disappointing.
Thank you for sharing your feedback with us. We’re glad to hear that the bouquet for your daughter was initially enjoyed; however, we're truly sorry to hear that it didn't last as long as we both would expect despite the care given. Ensuring the longevity and freshness of our arrangements is a priority, and we're disappointed that this was not your experience. Please reach out to our customer service team if there's something we can do to make this right. Thank you for giving us the opportunity to resolve this issue.
Reviewed March 3, 2026
I am extremely disappointed with my recent experience with FTD Florist. I scheduled a same-day delivery well before the stated cutoff time and clearly advised that the delivery needed to be completed before 2:30 PM. My daughter is a school teacher and had an important review by the school board that day. I wanted the flowers to be there beforehand to show support and encouragement during a very meaningful moment in her career.
Despite providing the time constraint in advance, the flowers were not delivered as requested. This completely defeated the purpose of scheduling same-day delivery and communicating the specific deadline. When customers choose same-day delivery and take the time to provide important details, they expect those details to be honored. Unfortunately, this experience was very disappointing and stressful during what should have been a special and supportive gesture. I hope FTD takes better care in honoring delivery commitments in the future.
Thank you for sharing your experience with us. We’re truly sorry that the flowers did not arrive before the important moment you were hoping to support your daughter. We understand how meaningful that gesture was meant to be, especially on such a significant day in her career, and we regret that the delivery timing did not meet the expectations you clearly communicated.
Please know that a full refund has been issued for your order. While we realize this cannot make up for the missed moment, we hope it reflects our commitment to taking responsibility when we fall short.
We sincerely appreciate you bringing this to our attention. Your feedback helps us continue working with our local florists to improve delivery coordination and better honor special requests like yours in the future. We’re very sorry for the disappointment and truly hope we have the opportunity to provide you with a much better experience next time.
Reviewed Feb. 27, 2026
They double billed my parents for flowers sent to my sister in the hospital as she was dying. When I called they could not see that it was double billed and did not offer a resolution. I disputed the charge with credit company. It was too late - just past the timeframe allowed.
Thank you for bringing this issue to our attention, and we extend our sincere apologies for the disturbing situation regarding the billing of your order under such sensitive circumstances. The only way there could be double charges on an order is if 2 items were selected in the checkout process. If only 1 item was delivered, then a refund of the other would have been processed on our end. Please ask that your parents reach out to customer service regarding their order so it can be investigated further as we are unable to locate it using the information provided on this platform.
Reviewed Feb. 25, 2026
They delivered a birthday bouquet one month late, and since they eventually delivered even though I had a claim to get my money back, the bank rejected it stating FTD said they delivered the flowers. Unreal. Don't use these guys.
We have reached out regarding this order for a resolution.
Reviewed Feb. 24, 2026
As you will see from the pictures attached the sympathy plant we ordered for a family members passing need sympathy itself. The florist who could even send this to someone grieving should not be in the floral business. Very embarrassing, wrong, and dishonest. To spend $96.00 for what looks like an $8.00 plant at best is truly amazing! When I called FTD it took over 10 minutes of going back and forth to finally get a full refund. They wanted to re-deliver a plant, then offered 30% back, 50% back, finally received a full refund. Imagine most people don't get to see what is delivered. I am glad this time I did!
Thank you for bringing this to our attention, and I’m truly sorry for the disappointment and frustration you experienced. Most importantly, we’re very sorry that this occurred during such a difficult time for you and your family. A sympathy delivery should reflect care and respect, and it’s clear that what was sent did not meet those expectations.
We completely understand how upsetting and embarrassing it must have been to see something so different from what you anticipated, especially for an occasion meant to honor a loved one. This is not the standard we strive for, and we sincerely apologize for the quality of the plant that was delivered.
While we’re glad a full refund was ultimately provided, we regret that you had to spend so much time going back and forth to resolve the issue. Your experience and feedback are extremely important, and we will be sharing your comments with the appropriate teams so this can be addressed with the fulfilling florist and prevented in the future.
Please accept our sincere apologies again for the distress this caused. We appreciate you taking the time to let us know, and we hope we can regain your trust in the future.
Reviewed Feb. 23, 2026
FTD + customer forever. FTD's actions are fraudulent and deceptive in my opinion. Latest mess-up was 27 emails and several days of wrangling only for them to cancel completely, after promising me in writing they would be delivering a gift of flowers "with a complimentary upgrade" and a "note of apology", albeit a day late and with a substituted item. I even paid extra for weekend delivery! This is not the first time for colossal FTD errors, by far, but it will be the last for me. I found 33 florists that could deliver to my 87-year-old uncle. It is my opinion that with all their constant sales and discounts, including FTD +, FTD is paying local florists too little, which is why they delay and delay and then cancel. I had thought there was a shortage of florists. Nope. My opinion is the fraud and deception is systemic, and it's on me that I did not recognize it sooner. Look online and book with a local florist. You're not saving money if FTD cannot deliver at all.
We’re truly sorry for the experience you described and for the frustration it caused. This is not the level of service we want any customer—especially a long-time FTD+ member—to receive.
We understand how disappointing it must have been to spend days following up, receive assurances that your uncle’s flowers would still be delivered with an upgrade and apology note, and then have the order ultimately canceled after you had already paid for weekend delivery. We sincerely regret the inconvenience and the time you had to spend trying to resolve the situation.
Your feedback about communication, order fulfillment, and coordination with local florists is being taken seriously and shared with the appropriate teams. We rely on our florist network to help us deliver meaningful moments, and when that process breaks down, it’s our responsibility to address it.
If you’re open to it, we would appreciate the opportunity to review your order in more detail and make this right. Please reach out to us directly with your order number so we can follow up and assist further.
Thank you for bringing this to our attention, and again, we apologize for the disappointment caused.
Reviewed Feb. 23, 2026
I wish I could give them 0 stars. I ordered an all white sympathy bouquet of roses and lilies. What was delivered was completely different. The recipient received half dead multi colored roses. Not roses in different colors, but each rose had about 5 colors on it like it was dyed for a Bozo the Clown children's birthday party. I understand they may substitute flowers from time to time due to availability but what was received wasn't even remotely close to what was ordered or paid for. To add insult to injury their solution was a 30% refund which I refused. They then offered a 50% refund which I still refused because I shouldn't have to pay for a bouquet that is half dead and completely different and disgustingly inappropriate for the occasion.
When I addressed the issue they didn't even request to see what was received. Any reputable company that takes pride in their service would be interested to see what their vendors are delivering in their name. Pictures are attached for reference of what was ordered vs what was received. This is definitely NOT an $80 arrangement and completely unacceptable.
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed Feb. 21, 2026
I placed an order for flower delivery to my wife’s workplace on Friday, February 13, 2026. The school was closed that day, and I was informed the flowers would be redelivered on Tuesday, February 17. No delivery was made on February 17. I called and was told the flowers would be delivered on February 18. Again, no delivery. I called once more and was told they would be delivered on February 19 and that I would receive a 50% discount for the inconvenience.
There was still no delivery on February 19. At that point, I requested a full refund and was told it would be processed. I was also offered complimentary flowers to be sent to my wife, but she has still not received anything. This entire experience has been extremely disappointing. I have received multiple promises and no follow-through. I am requesting immediate confirmation of my full refund and a clear explanation of why this order was mishandled so badly.
Please accept our sincerest apologies for the repeated failures and lack of follow-through regarding your flower delivery order. We fully understand how disappointing and frustrating this experience must have been—especially given the special occasion and the multiple assurances you were given that were not honored.
There is no excuse for the missed deliveries on February 17, 18, and 19, nor for the breakdown in communication that followed. We take full responsibility for this situation and for not meeting the standard of service you rightfully expected.
We have initiated a full internal review to determine exactly where the process failed, including delivery scheduling, communication errors, and order handling. This matter has been escalated to management to ensure accountability and to prevent this from happening again.
Regarding your request:
Your full refund has been processed immediately. The funds should reflect in your account according to your financial institution’s processing timeline.
In addition, we are preparing your original flower arrangement for delivery at no cost to you. This will be personally overseen by our team to ensure it is completed without further issue. We will provide you with direct confirmation once it has been successfully delivered.
We deeply regret the inconvenience and disappointment this has caused you and your wife. Thank you for bringing this to our attention and for giving us the opportunity to address it properly.
Reviewed Feb. 20, 2026
Five days after Valentine's Day and my mother's flowers and card have not arrived. FTD delivery person couldn't or wouldn't read the sign on the gate giving exact instructions on how to enter the property. I have been contacted on two separate days, both times to get my mother's phone number. I was told that the order would be delivered today, yet it has not been delivered. When I check on FTD's website it shows that the order was delivered. It has showed that ever since Valentine's Day. FTD would not put me in touch with the florist so I could get this straightened out. Instead I have to deal with offshore customer service reps who are difficult to understand. FTD has really slipped.
We're truly sorry for the issues you encountered with your Mother's delivery order. It’s concerning to learn the order showed as delivered on our website without reaching your intended recipient. Additionally, we're disappointed to hear about your interactions with our customer support, and the challenges with accessing customer service abroad. Your experience falls short of our standards, and we sincerely apologize. Kindly send an email with your order details to communitymanager@ftd.com. We would like to resolve this matter for you swiftly and improve your satisfaction with our service. Thank you for bringing this to our attention.
Reviewed Feb. 19, 2026
I spent $111 on a deluxe flower arrangement, taxes and delivery. The arrangement delivered looked NOTHING like the arrangement I ordered. Instead of the elegant, pale pink arrangement of mostly roses, lilies, and spray roses with accents of Alstroemeria and stock (per FTD website), a $30-$40 looking arrangement of significantly cheaper flowers: mostly daisies, carnations, and alstroemeria with a couple of roses and a couple of stock flower stems was delivered. While the website states flowers and colors may be substituted, it says that substitutions will be equal or better, which was not the case with this order. I also find it hard to believe the florist was completely out of lilies and only had a few roses. Thankfully the recipient sent us a picture so we could send them a picture of what they should have received, as I wanted them to know they meant more to us than the cheap arrangement they received.
Sadly, I spent all day reviewing floral arrangements on various websites to pick one that was absolutely beautiful to send to the mother of a close friend who lost his father. I truly thought FTD was supposed to be a reputable floral brand, so we were willing to pay the higher price compared to other websites, but either FTD is no longer the reliable seller it used to be, or they contracted out to a florist that misrepresented their name. Either way we are extremely disappointed with the flowers delivered and FTD.
We are deeply sorry to hear about your recent experience. The arrangement you described falls short of the meticulous standards we strive to uphold at FTD, especially during such a significant moment for you and your gesture. It's important to us that our substitutes meet or exceed the original order's quality and value, and anything less is truly disappointing. We understand how disheartening this situation must be. We'd like to look into this further to rectify the issue and ensure that your concerns are addressed satisfactorily. Please contact our customer support team so we can work towards a resolution, either correcting the order or processing an appropriate credit. Your feedback is invaluable as we continue to strive for excellence. Thank you for making us aware of this shortfall.
Reviewed Feb. 18, 2026
I am beyond angry and incredibly disappointed. These flowers were supposed to be a holiday gift — something beautiful that would make a special day even more meaningful. Instead, the product itself completely ruined the celebration. The flowers were not fresh, looked tired, and felt like something that had been sitting around for days. For a holiday gift, this is unacceptable. What should have been a joyful and memorable moment turned into disappointment and embarrassment.
It’s heartbreaking when something meant to show love and appreciation ends up doing the opposite because of such poor quality. No one should have to worry about their special occasion being ruined by something so basic. Do yourself a favor and buy flowers anywhere else — even a gas station or grocery store would be a safer choice. If you care about your important moments, don’t risk them here.
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed Feb. 18, 2026
Attempted to avoid a $35 delivery charge by driving out to the florist. Arrived at what can only be described as a floral warehouse. The florist did not have my order or order number and essentially just threw together an arrangement from scratch after I showed him the receipt and what the arrangement was supposed to look like. Not the first time that I've been swindled by FTD. I did get flowers...I guess.
We're genuinely sorry for the experience you encountered with your flower arrangement. It's important that every customer receives what they expect, and it's disappointing this wasn't the case during your visit. We take feedback like yours seriously and are committed to making improvements. Please reach out to our customer service team so we can make things right.
Reviewed Feb. 16, 2026
Placed an order for a bouquet of roses for my wife. Never received the delivery even though I called three times and was promised delivery. I wrote at least 15 emails providing my delivery address and phone number to reach me and was told in emails that the delivery was made (that was a lie) and that the delivery was not made, but attempted (that was another lie). I never left home for three days and was at the residence with my wife and nobody came by (we live on a private road and it's obvious when someone comes over).
I finally asked for a refund of the full amount and FTD offered to refund 35% of the amount. Because when you pay for something you should eat 65% of the cost when the company you purchase a service or product from screws everything up and provides nothing except wasting your time. Based on the time I wasted trying to get flowers to my wife FTD should refund me my hourly consulting rate. Instead they try and rip you off for 65% of the mess they created. I would never recommend this company and advise everyone to use a local florist who you can contact directly when there is issues.
We are so sorry to hear about your experience. We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed Feb. 15, 2026
I would give them a zero, but that's not an option. They were supposed to deliver my flowers on Valentine's Day. They did not, they then decided they would deliver them on Monday the 16th, but they delivered a substitute flower arrangement on Sunday the 15th instead. Nothing like what I ordered. I've included pictures of the floral arrangement I ordered vs just a dozen roses. I asked for a refund they want to give me a 30% refund - unacceptable. Horrible customer service. Horrible company.
We sincerely apologize for the upsetting experience surrounding your flower order. It's deeply concerning to hear that your Valentine's Day arrangement was not delivered as anticipated and that the substitute did not reflect what you had ordered. We understand that special occasions like these must be handled with utmost care and accuracy, and it's regretful that we failed to meet these expectations.
Your frustration regarding the compensation offer is completely understandable, and we are committed to resolving this matter satisfactorily. We want to assure you that a full refund has been issued on your order to your original payment method. We have also attempted to reach out to you to offer a complimentary order to be sent on a future date. If you wish to take us up on the offer, please reach out to us to provide your delivery details.
Feedback like yours is imperative for improving our service standards, to actually prevent such lapses in the future. Thank you for highlighting these issues we'd prefer not to repeat and for giving us the opportunity to address them directly.
Reviewed Feb. 15, 2026
I ordered a Valentine’s Day floral arrangement on Thursday, February 13th for delivery to my partner on Friday, February 14th or on Saturday, February 15th. I received an email from UPS early on February 14th saying that my order would be delivered on February 14th. We waited all day to receive the flowers. About 8:30 pm, I checked status of delivery. I learned that the roses order would be delivered on Monday, February 16th. I was shocked and appalled. I called the FTD 1-800 number and spoke with Hussein. I was told that UPS does not have Saturday or Sunday delivery. Then why was that an option when I placed my order?! I’m disappointed and angry that my partner won’t receive his floral bouquet until 2 days after Valentine’s Day. I’ve had problems with FTD before, but this problem pales the others. I’m angry because I could’ve used a different floral service. I cancelled my order.
We deeply regret this significant lapse and understand how vital timely deliveries are for cherished occasions.
Your feedback is invaluable, and we appreciate you highlighting these issues. It is essential for us in enhancing our standards and avoiding future occurrences. Thank you for bringing this matter to our attention.
Reviewed Feb. 14, 2026
My husband ordered a dozen roses and a box of chocolates for valentine's day. The roses were dried up and one was broken off the stem. No chocolates were sent. When he contacted FTD, they said they ran out and refunded $10. No explanation for the dry flowers. Why did they not refund until after we contacted them??? I contacted them after about the poor quality roses and they refunded 30%. So we got a %30 discount on dry flowers????
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed Feb. 14, 2026
FTD has really fallen off with customer service. I ordered holiday gifts from FTD and the gifts never arrived. You can never contact a live person. I don't recommend FTD in any way.
We sincerely apologize for your frustrating experience with our service. It's concerning to hear that your holiday gifts did not arrive and you're having difficulty reaching a live advisor for assistance. This certainly is not the level of service we aim to provide our valued customers.
Please know that we take such matters seriously and want to resolve this for you. We encourage you to provide your order details so our customer support team can follow up with you directly to explore what has happened with your gifts and ensure a satisfactory resolution.
Thank you for bringing this to your attention. We are committed to making things right.
Reviewed Feb. 14, 2026
I'll just leave a picture. It says enough. Dying flowers. Only issued a 30 percent refund. I never had problems with them before this but I won't be using them anymore as this should have been a full refund in my opinion.
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have ensured that a fair resolution has been met. If there's anything else we can help you with, please don't hesitate to let us know.
Reviewed Feb. 13, 2026
Ordered these flowers for Valentines day in the last week of January. Flowers arrived early, which is great... but, the quality of the flowers was not great. They arrived wilted. Very disappointed.
We sincerely apologize for the dissatisfaction experienced with the quality of the flowers you received. Your anticipation for a memorable Valentine’s Day delivery is of utmost importance to us, and it is disappointing to hear that the flowers arrived wilted. We are committed to ensuring the freshest possible deliveries, and clearly we fell short in this case. Please reach out to our customer service team directly so we can make it right. Your feedback is valuable, and we’d like to do everything possible to address your concerns.
Reviewed Feb. 13, 2026
Purchased flowers for delivery on my girlfriend's birthday. I received a message saying the address was incomplete. The address provided was 100% correct and I verified it online. I called customer service, verified the address, and was told they would be delivered that day (her birthday) or the following day. The flowers were never delivered and I look like an idiot for not getting her the flowers. I'll never use FTD again.
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to us at your earliest convenience so we can work on a resolution.
Reviewed Feb. 12, 2026
This company is the worst. First, they do not guarantee that your order will be delivered on the day that they promise. Second, when you call customer service, you get someone in India who does not speak English very well. He would not give me a local phone number to call to check on my order. He also hung up on me when he was transferring me to a supervisor. Third, when you go on their website to track your order and you input the order number and recipient's last name, all you get is a generic answer that residential orders will be delivered from 9:00am to 8:00pm and business orders from 9:00am to 6:00pm. Not many private offices are open until 6:00pm! This is Arizona, most offices are 7:00am-4:00pm! They are no help when trying to talk with anyone. I will never order from them again....from now on, just call your local florist.
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Reviewed Feb. 12, 2026
Not impressed at with the flowers or the delivery. The box was placed upside on the front porch destroying multiple flowers, multiple flowers were already dying upon delivery, as well as their delivery person didn't call the number that FTD asked me to provide in case of issues. Absolutely terrible service and I wouldn't recommend.
Thank you for taking the time to share your feedback about your recent experience with FTD. We are deeply sorry to hear about the issues you encountered with the delivery and condition of the flowers, as well as the service provided by our delivery partner. Clearly, this level of service did not meet the standards we promise to our customers, and for that we apologize.
We understand the delivery mishandling is disappointing, and we regret the further upset caused by the unfulfilled contact information for the delivery representative. Please rest assured we are looking into this matter to prevent similar experiences in the future.
Your satisfaction is extremely important to us. A partial refund was issued and a redelivery was completed at no additional charge. Thank you again for reaching out to us.
Reviewed Feb. 11, 2026
I had a major concern with the bouquet that was sent as it was not at all like I ordered nor in the blush case. FTD made it right with a new delivery from a different florist and I’m now very happy with the product and the response to my concern. The first bouquet looked like 18 dollars worth and the second was worth the $100 it was suppose to be worth.
Reviewed Feb. 8, 2026
I ordered flowers for a birthday and got a confirmation that the flowers would be delivered on the day of the birthday. When that day came, I got an email from FTD saying they could not deliver that day. I asked for a refund and got a runaround. First they say they would refund the expedited fee. Then they said they would refund 30%. Finally they agreed to refund. Very miserable experience with them. Never use this lousy service.
We sincerely apologize for the inconvenience and disappointment you experienced when we were unable to deliver your order as promised. It is concerning to hear that you faced challenges with obtaining a refund, adding to your frustration. Our aim is always to provide seamless service, and we are sorry we failed on this occasion. Rest assured, we are reviewing our processes to prevent this from happening in the future. If there's anything further we can do to assist, please don't hesitate to reach out to our customer service team. Your feedback is important, and we appreciate the opportunity to address these concerns.
Reviewed Feb. 8, 2026
I rarely write reviews however, this one has to be written. I ordered flowers from FTD.com on February 2, 2026 for a birthday... My parents were celebrating their 90th birthday. The flowers NEVER arrived. It's truly a huge disappointment!!!! When I called to find out when the flowers would be delivered, I was advised the flowers should arrive in 30 minutes and if not, to call again. I called after 40 minutes and was told that they could not be delivered until Monday, February 9th. There is not excuse for this especially, since I order the 6 days before the event. I will NEVER use your company again!!!!! Order # **
Reviewed Feb. 7, 2026
This experience has been horrible. I tried to use a coupon that I got off of Groupon. It ended up costing me a lot more than I thought it would. And then the day of the delivery it never showed up. I waited until the next day and called. They told me that it should be there. That day when it did not show up, then I called back and they told me that something was wrong. And they could not deliver, it was supposed to have originally been delivered on the 6th for our anniversary and now the guy's telling me that he cannot deliver it until the 17th!! What a joke. This place is definitely a waste of money. I will never use this again!! I guess I will wait and see if it actually gets delivered on the sixteenth or not.. I have the product is good, but even if it is just the aggravation of going through all this is not worth it!
We are deeply sorry for the difficulty you faced with your order. Occasions like your anniversary should be celebrated with positive experiences, and it is concerning that our service failed significantly—especially in communication and delivery. We understand the frustration caused by the unexpected costs and rescheduling of your delivery.
While we cannot undo these missteps, we want to assure you that providing a resolution is our top priority. Please know that this issue is being seriously addressed with our delivery team to prevent similar future occurrences.
Additionally, we have reached out to offer further resolution even though your order has already been refunded in full. Your feedback is integral to our improvement and deeply valued. Thank you for taking the time to communicate these issues with us.
Reviewed Feb. 6, 2026
I aways used FTD with confidence for all my floral and plant deliveries. I just ordered roses which arrived dead. I called and FTD sent out another order and they arrived almost dead. FTD Offered me a partial refund. I just want fresh, live flowers as advertised or refund me in full. Do not use.
We are deeply sorry for the disappointing experience you had with your recent flower orders. Freshness and quality are our core promises, and we recognize that we fell short on both. Our team is actively assessing what went wrong to ensure standards are upheld moving forward. We have ensured that your account has been fully credited for this order.
Thank you for sharing your experience and allowing us the opportunity to address it. Your feedback is invaluable to us.
Reviewed Jan. 30, 2026
Order was two days late and they basically sent dead branches and twigs to my cousin who has just lost her mother. Then they send a replacement and it's the exact same thing. Not worth the gouged prices or the hassle. If I wasn't in another state, I would've just bought her flowers from the Mexicans outside. Take a look at these despicable flowers that I paid almost $80 for. Embarrassing.
We deeply apologize for any distress our service may have caused at such a difficult time. Ensuring thoughtful and high-quality arrangements is paramount to us, and it is clear that we fell short in this instance. Your experience does not reflect the high standards we strive for, especially with products failing to match what was promised. We are currently investigating how these errors occurred to prevent them in the future. We would like to assure you that your order has been refunded in full to your original payment method.
Reviewed Jan. 30, 2026
Do not use this company. I ordered a premium flower bouquet for a memorial service for a family member. Arrangement was supposed to be there next day. The flowers never showed up. I gave it a couple days, still nothing. I called customer service and they assured me they would deliver it next day. Still nothing after 3 days. I called again. Got the same response, assured next day. Still nothing. I waited 2 more days before calling again. This time they said the same thing, next day and a 30% credit refund. Now it's been 9 days, missed memorial and still no flowers. Contacted my bank and requested a full refund.
Please accept our sincerest and most heartfelt apologies for your experience. Failing to deliver a memorial arrangement — especially after multiple assurances — is completely unacceptable, and we deeply regret the distress and disappointment this caused during such a sensitive time.
We understand that this order was placed to honor a family member, and missing the memorial service cannot be undone. The repeated promises of next-day delivery that were not fulfilled, along with the lack of resolution over the course of several days, fall far short of the service and reliability you deserved.
While we recognize that nothing can change what happened, we would like to extend a complimentary floral arrangement in the future, fully covered by us including delivery fees, should you choose to give us another opportunity. There would be no obligation — simply an open offer to restore your trust.
Please know this matter is being escalated internally to review both the fulfillment breakdown and the repeated service failures. What occurred does not reflect the level of care we aim to provide.
We are truly sorry for your loss and for adding further frustration during an already difficult time.
Reviewed Jan. 29, 2026
I paid for same day delivery and then got delivered 4 days later. So much confusion in their end. And I ordered two bouquets, only one was delivered. Customer service is hard as it’s shopped out to India. Avoid FTD.
We sincerely apologize for the issues you encountered with your recent order through our service. It is concerning to hear that there was confusion resulting in a late delivery and your having faced challenges with receiving only one bouquet instead of two as intended. We also regret any difficulty you experienced with our customer support. We are actively addressing these issues internally to prevent future occurrences. Your feedback is vital for us to seek continuous improvement. After reviewing your order, it appears that there were initially address issues as the apartment number was missing. Due to the delay in delivery, we have issued a refund of the delivery fees on each order. Thank you for bringing this matter to our attention.
Reviewed Jan. 27, 2026
I ordered for same day delivery on a Thursday. My order was not met until Tuesday of the next week. I was offered a 10% discount on an unmet order. I will never use this service again. I live in a large metro city and will find a florist direct next time. Most florists take orders online. I should have done that in the 1st place.
Reviewed Jan. 23, 2026
I’m not happy with the service. Most floral companies have their own delivery service. Had I realized that this delivery would be through UPS I would had chosen another company. The flowers are late and the customer service rep was no help at all.
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with the delivery service. It's our priority to ensure a smooth delivery process, and we're regretful that we didn’t meet your expectations this time. We have reviewed your order and can see that the item you selected was one of our farm fresh vendor options, which is shipped and delivered overnight directly from the grower via UPS. We also offer florist delivered items that are listed on our website as being delivered "same-day" from a local florist. The delivery type is listed below the product description on our website. We apologize for the confusion. We are showing that the order arrived on the selected delivery date of 1/23. If you have any further questions regarding your order, please don't hesitate to reach out to our customer service team and we'd be happy to assist.
Reviewed Jan. 17, 2026
We have used FTD more times than I can count... The flowers delivered are always as good as or better than the image online. We tried to add some cookies to the order but they were not available in that area; something FTD could improve upon.
Thank you for choosing FTD for your floral needs time and again. We are delighted to hear that the flowers consistently meet or even exceed your expectations compared to our website images. We're always eager to enhance our offerings and genuinely appreciate your feedback regarding the availability of additional items, such as cookies, in more areas. Your input is highly valuable, and we're working hard to expand these options. We're grateful for your trust and support and look forward to serving you with more beautiful arrangements in the future.
Reviewed Jan. 17, 2026
I ordered an arrangement to be sent to my friend who lost her son. She sent me a picture of the arrangement. It was the saddest arrangement I have seen. I’m totally disappointed. I called customer service. They offered a $30 refund. I only received $20. I will use another florist next time.
We sincerely apologize for the disappointment experienced with the arrangement for your friend. It's concerning to hear it did not meet expectations, especially under such sensitive circumstances. Moreover, the refund inconsistency adds to the frustration, and for this, we are truly sorry. Thank you for bringing this to our attention so we can take the necessary steps to improve. If there's anything else we can do to assist you with your order, please reach out to our customer support team.
Reviewed Jan. 14, 2026
Flowers were ordered in a timely manner to arrive on my mother's 96th birthday. Sadly they were delivered the day AFTER her special day. The tips of roses were brown with several broken where the bloom met the stems. Leaves were falling off. I was disappointed that the flowers did not arrive ON mom's special day.
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Reviewed Jan. 14, 2026
I have used FTD twice in the last month with one experience being good and the other was awful! My best friend's mother passed away last week, and her service was on Saturday 1/10/26 and my husband and I were already scheduled out of town and could not attend. I ordered a plant on 1/5/26 to be delivered to the church on 1/10/26 with the correct address, name, date, & time. The plant was delivered to the church on 1/11/26 Sunday night after her service and the church was closed. They left the plant outside of the church by the door in this cold weather and it is now dead.
My friend received the dead plant on Monday 1/12 evening. I'm heartbroken that the plant did not make it on time and is now dead. I already felt bad that I was not able to attend this service and hoped the plant would shine some light on the day for my friend, but that did not happen and I'm very upset. I will NEVER order from FTD again! Do not waste your money. They also advertise a plant; however, they all come in separate containers and need to be re-planted. Not happy at all!
We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
Reviewed Jan. 14, 2026
I wish I could give them an F, I order flowers for a friend a work, that her husband had an accident, and died, I order the flower, very early paid extra, so she would have to have them delivered the same day, they wasn't. I kept calling, they said they were delivered, they lied because I was at work all day, they said they was going to deliverer to my house, didn't do that, the next day still no flowers, they are just like 1-800-Flowers. Take your money, deliver, where, never again, you catch hell, trying to get your money back, I should have read the review, that's on me!!
We sincerely apologize for the distress caused due to the failed flower delivery during such a critical time for your friend. It is troubling and frustrating to have let you down especially when you relied on us for an urgent situation. Ensuring and respecting promised timelines is integral to our service, and it appears we fell short on ensuring a timely and honest communication regarding your order. We deeply regret this experience and value your feedback, as it is pivotal in guiding our improvements. Please reach out to our customer support, and we promise to expedite a full investigation into your order. Your satisfaction and related follow-up actions are vitally important to us, and we're committed to achieving a resolution swiftly. Again, we are truly sorry for any additional worry caused during such a sensitive period.
Reviewed Jan. 14, 2026
Flowers were scheduled to be delivered to us on Saturday. The florist reported them as delivered. They were not. We called FTD and were told they would call us back in 24 hours. No phone call. We called back on Monday and were told they would be delivered Tuesday. We verified our address 3 times, and it was the address they had on file. The flowers were not delivered, and the florist reported that they were, again. We called FTD, and were told they would reach out to the florist, but could not give us a delivery time.
They offered a 20% refund to the seller in response to my request for a full refund, in consideration of our two days of manning the house for a delivery to no avail, and delivery of the flowers. I told them this was inadequate and they did not budge. At the call's conclusion, the plan remained for them to contact the florist and get back to me in 24 hours. If you want flowers delivered, call a local florist and send the money through a cash app to avoid giving CC info over the phone. You are gambling if you use FTD.
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed Jan. 10, 2026
I paid $90+ for a bouquet on next day delivery tab on website - to be delivered, the next day. The bouquet was delivered 3 apologetic emails & 4 days later. Recipient sent a photo. No flowers were the same as advertised.
We deeply apologize for the disappointment and inconvenience faced with the order. Ensuring timely delivery and accurately presenting the selected items are high priorities for us, and it is disheartening to learn that we haven't met our standards or your expectations. A different bouquet from your selection has led us to issue a partial refund to acknowledge our oversight. Moreover, should a gesture of goodwill be desired or further assistance needed, we welcome you to connect with us at your convenience. Your feedback is valued as we diligently work on improving our service for the fulfillment of the commitments made by extension to cherished moments. Thank you for letting us promptly address the order discrepancies flagged-off.
Reviewed Jan. 8, 2026
I ordered flowers to be delivered on my granddaughter's birthday and they did not arrive until the following day. I called to get a partial refund and was refunded the 5.99 for the same day delivery. No compensation for impacting my gift and the event it was intended for. It was supposed to be a centerpiece at the event and the event is over. They do not care that they ruined my special gift for a special day. I will never order from FTD again or encourage anyone else to do so.
We deeply apologize for the disappointment and inconvenience this experience has caused you, especially on such a special occasion for your granddaughter. It certainly was not our intention for your order to be delivered late and for your sentiments not to be honored as you intended. Please allow us to make it right. We would appreciate the opportunity to discuss this further and explore resolution options if you have not already done so. To initiate this process, please reach out to our customer service team with your order details. Thank you for bringing this to our attention, and again, our sincerest apologies for any distress and disappointment this may have caused.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com