FTD Reviews

We sincerely apologize for the inconvenience you experienced with your order delivery. It is concerning that we failed to update you in a timely manner about the change in your order status and lacked effective resolution. We completely understand your disappointment and would like to assure you that we're openly working to address this issue internally. Your feedback is invaluable, and we're committed to restoring your confidence in our service.

Thank you for taking the time to share your experience with FTD. We are delighted to hear that our services met your expectations, especially given the last-minute nature of your order. It's wonderful to know that you found our website user-friendly and versatile across different devices. We appreciate your positive recommendation and are thrilled that the quality of the flowers was suitable, even on short notice. We're grateful for your confidence in us and look forward to helping with your future floral needs.

Thank you for sharing your positive experience with FTD. We're delighted to hear that the arrangement for your dad’s birthday was to your satisfaction and delivered as promised. We strive to provide reliable service and ensure that special occasions are even more memorable. We look forward to the next opportunity to be part of your celebrations, and thank you for your trust in us!

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for your enthusiastic feedback. We're delighted to hear that you have had such a pleasing experience with us at FTD. It's wonderful to know that everything met your expectations beautifully, and we're grateful for your willingness to recommend us to others. Your satisfaction truly inspires us to strive for excellence. We look forward to serving you again and helping you create even more memorable moments.

Thank you for sharing your experience with us. We're sorry to hear that the floral arrangements did not meet your expectations and that the delivery timing for your wife's surprise fell short. We appreciate your business and feedback and are diligently reviewing ways to improve our service. Please don't hesitate to reach out in the future to let us listen or make things right. We look forward to the opportunity to provide you with a renewed experience.

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your recent experience did not meet your expectations, especially given your continued trust in our service.

We understand how important it is for the delivered arrangement to reflect what is shown online, and I sincerely apologize that this was not the case. While we work with local florists to fulfill orders, we recognize that this inconsistency can be frustrating—particularly when you’ve made a significant purchase expecting a certain level of quality and presentation.

As a step toward making this right, a partial refund has been issued for your order.

For any future concerns or issues, we strongly encourage you to reach out directly to our customer service team at the time of delivery. This allows us to address the situation immediately and work toward a more satisfactory resolution in real time.

We truly value your loyalty and appreciate your honest feedback—it helps us improve both our service and our partnerships with local florists.

Thank you again for bringing this to our attention.

Thank you for bringing this situation to our attention. We deeply apologize for the inconvenience caused by the delay in delivery on your wife’s special day. We understand how disappointing it must be to miss such an important occasion and for the quality of the flowers to not meet your expectations. Ensuring our gifts bring joy on memorable events is our priority, and we're sorry this was not the case.

We’re grateful to hear the strawberries were a positive part of your gifting experience. Nonetheless, your feelings and suggestions are crucial in guiding our improvements. Rest assured, we will investigate this issue further, address the performance slip, and take immediate steps to remedy our delivery process.

We have processed a refund for the cost of the flowers due to poor quality as a result of the shipping delay. Again, we truly regret the experience you’ve had and hope for the chance to restore your confidence in us for your future flower deliveries.

Thank you for sharing your longstanding experience with FTD! It's wonderful to hear about the role we played in your memories from early on and throughout the years. We're delighted to know that each floral delivery has met your expectations, even from afar, with pictures reinforcing the quality and care we strive to deliver. Your trust in us and acknowledgment of our flexible options for every occasion is truly appreciated. We are grateful for your loyalty and look forward to being part of your celebrations and joyful occasions in the future!

Thank you for sharing your positive experience with FTD. We are delighted to hear that our selection of floral arrangements and ease of use on our site have met your expectations multiple times. It's wonderful to know that those who received the flowers have cherished them despite the prices being a bit above certain expectations. Your feedback inspires us to balance quality and value while continuously enhancing customer satisfaction. We truly appreciate your support and continue striving to make all of your flower-sending occasions unique and memorable. We look forward to serving you again soon!

Thank you for sharing your experience with us. We understand your disappointment with the bouquet that was delivered compared to what was presented online. It’s our goal to provide flowers that not only meet expectations but also enhance special occasions with bright and festive arrangements. We apologize sincerely for any shortcomings in achieving this. Your feedback helps us closely examine these discrepancies in our advertising and fulfillment processes to ensure they do not happen in the future. Please reach out to our customer service team at your earliest convenience so we can better assist you with this situation. Your satisfaction is important to us, and we hope to welcome you back to demonstrate the high standards FTD is committed to.

Thank you for choosing FTD and sharing your recent online shopping experience! We're delighted that our website was convenient and that you found a floral arrangement to your liking. It's wonderful to know that the recipient was joyfully surprised by the vibrant flowers. We appreciate your vote of confidence and look forward to continuing to deliver remarkable services for you.

Thank you for sharing your experience with FTD! We're thrilled that you found our website accessible and appreciated the ease of our delivery service. It's great to hear that the arrangement met your expectations, and we're grateful to be part of your special occasion. We look forward to serving you with more beautiful arrangements in the future!

I want to sincerely apologize for the experience you've had with your recent order, and I completely understand your frustration. Your long-standing trust in FTD means a great deal to us, and I’m truly sorry we let you down on this occasion.

To explain, the "In Good Spirits Bouquet Deluxe" that you selected is a vendor-sourced item, which is shipped overnight directly from the grower. As noted in the product description on our website, these fresh-from-the-farm flowers are inspected and shipped in a gift box to ensure the quality of the blooms. Unfortunately, it seems there was an error in the fulfillment process, and the wrong bouquet was sent to your recipient. We are currently investigating this internally to ensure it does not happen again.

To view the product description and delivery type for this item, you can visit the following link- https://www.ftd.com/product/in-good-spirits-bouquet-prd-fe218m?cid=ftddts&editsku=FE218D&markcode=552&prid=ftddts&variation=FE218D

I understand that receiving an order that doesn’t match what you expected—especially for a special occasion like a birthday—can be incredibly disappointing. I’m truly sorry that this happened, and I’m grateful for your patience as we work to resolve it.

On a positive note, I can confirm that a redelivery has already been processed and is scheduled to arrive on Tuesday, March 24th. The correct bouquet will be sent, and we’ll make sure everything is in perfect condition for the recipient this time.

Again, I apologize for the inconvenience and embarrassment this has caused. We value your continued support of FTD, and we’re working hard to ensure this doesn’t happen again. Thank you for your understanding and for allowing us to make this right.

Thank you for sharing your wonderful experience with FTD. We're thrilled to hear that the flowers brought joy to your recipient and that they lasted for such an impressive period. Your satisfaction and positive feedback inspire us to maintain the high standards we're known for. It's a true pleasure to be part of creating special memories. We look forward to serving your floral needs in the future and continuing to make your moments more memorable. Thank you for choosing FTD!

Thank you for sharing your positive experience with FTD. We are honored to have facilitated such a meaningful arrangement for your aunt’s funeral. It’s heartening to know that both this purchase and your previous experiences with us have been consistently satisfying. Your trust over the years is deeply appreciated, and it encourages us to continue providing exceptional service and quality arrangements for our valued long-time customers. We look forward to serving you in future moments that require beauty and care.

I want to sincerely apologize for the frustration and disappointment you’ve experienced with your recent orders. I understand how important it is to send flowers that reflect your love and care, especially when it’s for such a special person in your life. It’s incredibly disheartening to hear that both deliveries fell short of expectations, and I can only imagine how upsetting this must have been for you and your friend.

After reviewing the details of your complaint, I’d like to confirm that a redelivery is being processed and will be on its way to you shortly. Rest assured, we will ensure that everything is handled with the utmost care, and we’ll do everything we can to avoid any further issues. You’ll receive exactly what was originally ordered: the Peonies your friend adores.

Again, I apologize for the inconvenience and frustration you’ve experienced. We truly value your continued trust in FTD, and we’re committed to making things right.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please advise your son to reach out to customer service regarding his order so we can look into it further.

We sincerely apologize for the unpleasant experience you've had with your Valentine's Day flower delivery. It's incredibly disappointing to hear that the flowers were not up to the expected quality and that the refund process did not proceed as promised. Instances like this are deeply frustrating, and it's especially troubling when a charge reappears after being managed by your credit card company.

Your feedback is vital to us, as it ensures we can address these issues within our service team. We are taking your comments onboard to improve transparency and enhance our customer support process. Please reach out to our customer service with your order details at your earliest convenience, and we'll be committed to resolving this matter fully for you. Thank you for bringing this issue to our attention, and we regret any frustration you have experienced.

We sincerely apologize for your experience with the floral arrangements you ordered. It's concerning to hear that the condolence arrangements did not meet your expectations and differed from the pictures on our site. We understand the importance of accurately reflecting your sentiments during such times and regret any perceived deception, especially when these expressive moments matter so much. We are committed to looking into this matter for appropriate resolution and assessing your refund request. Please contact our customer support so that we can review your order details, address this unacceptable oversight, and ensure any discrepancies are rectified. Thank you for bringing this to our attention.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Thank you for sharing your feedback with us. We’re glad to hear that the bouquet for your daughter was initially enjoyed; however, we're truly sorry to hear that it didn't last as long as we both would expect despite the care given. Ensuring the longevity and freshness of our arrangements is a priority, and we're disappointed that this was not your experience. Please reach out to our customer service team if there's something we can do to make this right. Thank you for giving us the opportunity to resolve this issue.

Thank you for sharing your experience with us. We’re truly sorry that the flowers did not arrive before the important moment you were hoping to support your daughter. We understand how meaningful that gesture was meant to be, especially on such a significant day in her career, and we regret that the delivery timing did not meet the expectations you clearly communicated.

Please know that a full refund has been issued for your order. While we realize this cannot make up for the missed moment, we hope it reflects our commitment to taking responsibility when we fall short.

We sincerely appreciate you bringing this to our attention. Your feedback helps us continue working with our local florists to improve delivery coordination and better honor special requests like yours in the future. We’re very sorry for the disappointment and truly hope we have the opportunity to provide you with a much better experience next time.

Thank you for bringing this issue to our attention, and we extend our sincere apologies for the disturbing situation regarding the billing of your order under such sensitive circumstances. The only way there could be double charges on an order is if 2 items were selected in the checkout process. If only 1 item was delivered, then a refund of the other would have been processed on our end. Please ask that your parents reach out to customer service regarding their order so it can be investigated further as we are unable to locate it using the information provided on this platform.

We have reached out regarding this order for a resolution.

Thank you for bringing this to our attention, and I’m truly sorry for the disappointment and frustration you experienced. Most importantly, we’re very sorry that this occurred during such a difficult time for you and your family. A sympathy delivery should reflect care and respect, and it’s clear that what was sent did not meet those expectations.

We completely understand how upsetting and embarrassing it must have been to see something so different from what you anticipated, especially for an occasion meant to honor a loved one. This is not the standard we strive for, and we sincerely apologize for the quality of the plant that was delivered.

While we’re glad a full refund was ultimately provided, we regret that you had to spend so much time going back and forth to resolve the issue. Your experience and feedback are extremely important, and we will be sharing your comments with the appropriate teams so this can be addressed with the fulfilling florist and prevented in the future.

Please accept our sincere apologies again for the distress this caused. We appreciate you taking the time to let us know, and we hope we can regain your trust in the future.

We’re truly sorry for the experience you described and for the frustration it caused. This is not the level of service we want any customer—especially a long-time FTD+ member—to receive.

We understand how disappointing it must have been to spend days following up, receive assurances that your uncle’s flowers would still be delivered with an upgrade and apology note, and then have the order ultimately canceled after you had already paid for weekend delivery. We sincerely regret the inconvenience and the time you had to spend trying to resolve the situation.

Your feedback about communication, order fulfillment, and coordination with local florists is being taken seriously and shared with the appropriate teams. We rely on our florist network to help us deliver meaningful moments, and when that process breaks down, it’s our responsibility to address it.

If you’re open to it, we would appreciate the opportunity to review your order in more detail and make this right. Please reach out to us directly with your order number so we can follow up and assist further.

Thank you for bringing this to our attention, and again, we apologize for the disappointment caused.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Please accept our sincerest apologies for the repeated failures and lack of follow-through regarding your flower delivery order. We fully understand how disappointing and frustrating this experience must have been—especially given the special occasion and the multiple assurances you were given that were not honored.

There is no excuse for the missed deliveries on February 17, 18, and 19, nor for the breakdown in communication that followed. We take full responsibility for this situation and for not meeting the standard of service you rightfully expected.

We have initiated a full internal review to determine exactly where the process failed, including delivery scheduling, communication errors, and order handling. This matter has been escalated to management to ensure accountability and to prevent this from happening again.

Regarding your request:

Your full refund has been processed immediately. The funds should reflect in your account according to your financial institution’s processing timeline.

In addition, we are preparing your original flower arrangement for delivery at no cost to you. This will be personally overseen by our team to ensure it is completed without further issue. We will provide you with direct confirmation once it has been successfully delivered.

We deeply regret the inconvenience and disappointment this has caused you and your wife. Thank you for bringing this to our attention and for giving us the opportunity to address it properly.

We're truly sorry for the issues you encountered with your Mother's delivery order. It’s concerning to learn the order showed as delivered on our website without reaching your intended recipient. Additionally, we're disappointed to hear about your interactions with our customer support, and the challenges with accessing customer service abroad. Your experience falls short of our standards, and we sincerely apologize. Kindly send an email with your order details to communitymanager@ftd.com. We would like to resolve this matter for you swiftly and improve your satisfaction with our service. Thank you for bringing this to our attention.

We are deeply sorry to hear about your recent experience. The arrangement you described falls short of the meticulous standards we strive to uphold at FTD, especially during such a significant moment for you and your gesture. It's important to us that our substitutes meet or exceed the original order's quality and value, and anything less is truly disappointing. We understand how disheartening this situation must be. We'd like to look into this further to rectify the issue and ensure that your concerns are addressed satisfactorily. Please contact our customer support team so we can work towards a resolution, either correcting the order or processing an appropriate credit. Your feedback is invaluable as we continue to strive for excellence. Thank you for making us aware of this shortfall.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We're genuinely sorry for the experience you encountered with your flower arrangement. It's important that every customer receives what they expect, and it's disappointing this wasn't the case during your visit. We take feedback like yours seriously and are committed to making improvements. Please reach out to our customer service team so we can make things right.

We are so sorry to hear about your experience. We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for the upsetting experience surrounding your flower order. It's deeply concerning to hear that your Valentine's Day arrangement was not delivered as anticipated and that the substitute did not reflect what you had ordered. We understand that special occasions like these must be handled with utmost care and accuracy, and it's regretful that we failed to meet these expectations.

Your frustration regarding the compensation offer is completely understandable, and we are committed to resolving this matter satisfactorily. We want to assure you that a full refund has been issued on your order to your original payment method. We have also attempted to reach out to you to offer a complimentary order to be sent on a future date. If you wish to take us up on the offer, please reach out to us to provide your delivery details.

Feedback like yours is imperative for improving our service standards, to actually prevent such lapses in the future. Thank you for highlighting these issues we'd prefer not to repeat and for giving us the opportunity to address them directly.

Your feedback is invaluable, and we appreciate you highlighting these issues. It is essential for us in enhancing our standards and avoiding future occurrences. Thank you for bringing this matter to our attention.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for your frustrating experience with our service. It's concerning to hear that your holiday gifts did not arrive and you're having difficulty reaching a live advisor for assistance. This certainly is not the level of service we aim to provide our valued customers.

Please know that we take such matters seriously and want to resolve this for you. We encourage you to provide your order details so our customer support team can follow up with you directly to explore what has happened with your gifts and ensure a satisfactory resolution.

Thank you for bringing this to your attention. We are committed to making things right.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have ensured that a fair resolution has been met. If there's anything else we can help you with, please don't hesitate to let us know.

We sincerely apologize for the dissatisfaction experienced with the quality of the flowers you received. Your anticipation for a memorable Valentine’s Day delivery is of utmost importance to us, and it is disappointing to hear that the flowers arrived wilted. We are committed to ensuring the freshest possible deliveries, and clearly we fell short in this case. Please reach out to our customer service team directly so we can make it right. Your feedback is valuable, and we’d like to do everything possible to address your concerns.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to us at your earliest convenience so we can work on a resolution.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for taking the time to share your feedback about your recent experience with FTD. We are deeply sorry to hear about the issues you encountered with the delivery and condition of the flowers, as well as the service provided by our delivery partner. Clearly, this level of service did not meet the standards we promise to our customers, and for that we apologize.

We understand the delivery mishandling is disappointing, and we regret the further upset caused by the unfulfilled contact information for the delivery representative. Please rest assured we are looking into this matter to prevent similar experiences in the future.

Your satisfaction is extremely important to us. A partial refund was issued and a redelivery was completed at no additional charge. Thank you again for reaching out to us.

We sincerely apologize for the inconvenience and disappointment you experienced when we were unable to deliver your order as promised. It is concerning to hear that you faced challenges with obtaining a refund, adding to your frustration. Our aim is always to provide seamless service, and we are sorry we failed on this occasion. Rest assured, we are reviewing our processes to prevent this from happening in the future. If there's anything further we can do to assist, please don't hesitate to reach out to our customer service team. Your feedback is important, and we appreciate the opportunity to address these concerns.

We are deeply sorry for the difficulty you faced with your order. Occasions like your anniversary should be celebrated with positive experiences, and it is concerning that our service failed significantly—especially in communication and delivery. We understand the frustration caused by the unexpected costs and rescheduling of your delivery.

While we cannot undo these missteps, we want to assure you that providing a resolution is our top priority. Please know that this issue is being seriously addressed with our delivery team to prevent similar future occurrences.

Additionally, we have reached out to offer further resolution even though your order has already been refunded in full. Your feedback is integral to our improvement and deeply valued. Thank you for taking the time to communicate these issues with us.

We are deeply sorry for the disappointing experience you had with your recent flower orders. Freshness and quality are our core promises, and we recognize that we fell short on both. Our team is actively assessing what went wrong to ensure standards are upheld moving forward. We have ensured that your account has been fully credited for this order.

Thank you for sharing your experience and allowing us the opportunity to address it. Your feedback is invaluable to us.

We deeply apologize for any distress our service may have caused at such a difficult time. Ensuring thoughtful and high-quality arrangements is paramount to us, and it is clear that we fell short in this instance. Your experience does not reflect the high standards we strive for, especially with products failing to match what was promised. We are currently investigating how these errors occurred to prevent them in the future. We would like to assure you that your order has been refunded in full to your original payment method.

Please accept our sincerest and most heartfelt apologies for your experience. Failing to deliver a memorial arrangement — especially after multiple assurances — is completely unacceptable, and we deeply regret the distress and disappointment this caused during such a sensitive time.

We understand that this order was placed to honor a family member, and missing the memorial service cannot be undone. The repeated promises of next-day delivery that were not fulfilled, along with the lack of resolution over the course of several days, fall far short of the service and reliability you deserved.

While we recognize that nothing can change what happened, we would like to extend a complimentary floral arrangement in the future, fully covered by us including delivery fees, should you choose to give us another opportunity. There would be no obligation — simply an open offer to restore your trust.

Please know this matter is being escalated internally to review both the fulfillment breakdown and the repeated service failures. What occurred does not reflect the level of care we aim to provide.

We are truly sorry for your loss and for adding further frustration during an already difficult time.

We sincerely apologize for the issues you encountered with your recent order through our service. It is concerning to hear that there was confusion resulting in a late delivery and your having faced challenges with receiving only one bouquet instead of two as intended. We also regret any difficulty you experienced with our customer support. We are actively addressing these issues internally to prevent future occurrences. Your feedback is vital for us to seek continuous improvement. After reviewing your order, it appears that there were initially address issues as the apartment number was missing. Due to the delay in delivery, we have issued a refund of the delivery fees on each order. Thank you for bringing this matter to our attention.

Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with the delivery service. It's our priority to ensure a smooth delivery process, and we're regretful that we didn’t meet your expectations this time. We have reviewed your order and can see that the item you selected was one of our farm fresh vendor options, which is shipped and delivered overnight directly from the grower via UPS. We also offer florist delivered items that are listed on our website as being delivered "same-day" from a local florist. The delivery type is listed below the product description on our website. We apologize for the confusion. We are showing that the order arrived on the selected delivery date of 1/23. If you have any further questions regarding your order, please don't hesitate to reach out to our customer service team and we'd be happy to assist.

Thank you for choosing FTD for your floral needs time and again. We are delighted to hear that the flowers consistently meet or even exceed your expectations compared to our website images. We're always eager to enhance our offerings and genuinely appreciate your feedback regarding the availability of additional items, such as cookies, in more areas. Your input is highly valuable, and we're working hard to expand these options. We're grateful for your trust and support and look forward to serving you with more beautiful arrangements in the future.

We sincerely apologize for the disappointment experienced with the arrangement for your friend. It's concerning to hear it did not meet expectations, especially under such sensitive circumstances. Moreover, the refund inconsistency adds to the frustration, and for this, we are truly sorry. Thank you for bringing this to our attention so we can take the necessary steps to improve. If there's anything else we can do to assist you with your order, please reach out to our customer support team.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We sincerely apologize for the distress caused due to the failed flower delivery during such a critical time for your friend. It is troubling and frustrating to have let you down especially when you relied on us for an urgent situation. Ensuring and respecting promised timelines is integral to our service, and it appears we fell short on ensuring a timely and honest communication regarding your order. We deeply regret this experience and value your feedback, as it is pivotal in guiding our improvements. Please reach out to our customer support, and we promise to expedite a full investigation into your order. Your satisfaction and related follow-up actions are vitally important to us, and we're committed to achieving a resolution swiftly. Again, we are truly sorry for any additional worry caused during such a sensitive period.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We deeply apologize for the disappointment and inconvenience faced with the order. Ensuring timely delivery and accurately presenting the selected items are high priorities for us, and it is disheartening to learn that we haven't met our standards or your expectations. A different bouquet from your selection has led us to issue a partial refund to acknowledge our oversight. Moreover, should a gesture of goodwill be desired or further assistance needed, we welcome you to connect with us at your convenience. Your feedback is valued as we diligently work on improving our service for the fulfillment of the commitments made by extension to cherished moments. Thank you for letting us promptly address the order discrepancies flagged-off.

We deeply apologize for the disappointment and inconvenience this experience has caused you, especially on such a special occasion for your granddaughter. It certainly was not our intention for your order to be delivered late and for your sentiments not to be honored as you intended. Please allow us to make it right. We would appreciate the opportunity to discuss this further and explore resolution options if you have not already done so. To initiate this process, please reach out to our customer service team with your order details. Thank you for bringing this to our attention, and again, our sincerest apologies for any distress and disappointment this may have caused.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for the disappointing experience you and your sister had with our service. It's important to us that every order meets the expectations our customers have from the images and descriptions provided on our site. We acknowledge that the replacement arrangement should have resolved the initial shortcomings rather than compounded the issue. Your feedback is invaluable in reviewing these lapses seriously. We have issued a full refund to your original payment method. Thank you for highlighting these concerns; we are determined to enhance our service so occasions carry the joy intended.

We sincerely apologize for the frustration and inconvenience you experienced with your order not being fulfilled as promised. It's disappointing that the delay impacted such a special occasion. Please know your feedback is of utmost importance to us as we strive to improve our service and communication processes. If there's anything we can do to make things right for you and your wife, please reach out to our customer service team and we'd be happy to assist. Thank you for bringing this matter to our attention.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

We truly value all feedback. This order was under review as we were unable to verify the billing information, and for the security of our customers, it could not be processed

We’re truly sorry to hear about the challenges you faced with your recent order. It is understandably frustrating not to receive the Christmas bouquet as promised, especially without the necessary communication from our team. It was anticipated that your order would be redelivered, but the repeated lack of fulfillment is undeniably disappointing. We sincerely apologize that your experience did not meet our service standards and clearly mishandled your concerns. A full investigation will be conducted to rectify this process. A reimbursement process is underway, considering the impact of this incident. Thank you for bringing these issues to light, and we remain available if you desire any further assistance.

Thank you for reaching out and sharing your experience with us regarding your recent order. We apologize for the confusion with your delivery and the communication difficulties you encountered during your follow-up with customer service. Ensuring a seamless delivery and clear, helpful support is a priority for us, and we deeply regret that we did not achieve this. A full refund has been issued to your original payment method and a redelivery is scheduled to arrive on 12/30. We appreciate your feedback and would like an opportunity to earn back your trust.

We apologize sincerely for the issue with your purchase. It's deeply regrettable that what you received did not match your order, both in terms of product, adding stress to your special occasion. We appreciate your patience while a resolution was reached, even if it came later than ideal. Nonetheless, it is good to know that a full refund was eventually agreed upon. This experience is not up to our principle of service, and your feedback is invaluable as it propels us to fully examine and enhance our delivery processes to prevent repetition of such dissatisfaction.

We apologize for not meeting your expectations with your recent order, and we're frustrated to learn that it differed from the advertised arrangement. Additionally, we understand your disappointment concerning the limited refund offered. Let us address these issues to better assist you and make things right. We have ensured that a full refund was issued to your payment method. Your input is essential in our mission to improve, and we sincerely appreciate your patience and trust as we strive to restore it.

We deeply regret to hear about your recent experience with FTD. Ensuring that our customers receive carefully assembled arrangements that meet the exceptional beauty and quality shown online is our highest priority, and we apologize sincerely for failing to achieve this with your order not once, but twice.

The initial and continued difficulties surrounding the Christmas Orchid arrangement—as well as the omission of your personalized card for both deliveries—do not reflect the standards of excellence we are committed to. We can understand the paramountacity flowers have in adding joy and meaning to a thoughtful gift, especially across distances like those between Florida and Ohio.

Your feedback highlights several areas where we're significantly re-evaluating our process to prevent future lapses like these. We'll ensure a full refund has been processed, reflecting our hope to rectify this unwanted frustration swiftly.

We apologize for the recurring issues you've faced with your orders from us. The consistency and quality of your gifts is something we take seriously, and I'm sorry for the inconvenience and disappointment this has caused you. Please send us your order details to our customer service team so we can investigate the incorrect or missing items and ensure a refund is issued for the products not received. Our commitment is to deliver an experience that reflects the thought and care you put into sending a gift, and we'll strive to resolve these issues. We appreciate your feedback as it guides us toward better service.

We sincerely apologize for the upset caused with your recent experience and for not meeting your expectations. Our goal is to provide high-quality arrangements, and we're sorry for the oversight. A supervisor has been notified to ensure your issues are addressed promptly. Please know that both your 20% refund and replacement plant are a priority for us. Due to the delay, we have issued a 30% refund and ensured that a redelivery is scheduled for 12/24. Thank you for giving us the opportunity to improve our service, and we are eager to resolve this matter to your satisfaction.

Thank you for taking the time to express your concerns. We sincerely apologize for the inconvenience and frustration you've faced with recent orders and our customer service responses regarding delivery updates. Your experience is not reflective of the service standards we aim to provide. We are committed to investigating the details of your situation and rectifying these issues. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for sharing your experience with us! We're delighted that FTD has been your choice for gifting employees while working remotely. It is wonderful to hear that our easy-to-navigate site, excellent quality arrangements, and timely deliveries have made your process seamless and recipients feel special. We appreciate your recommendation and are pleased to continue providing what makes FTD stand out for you. Thank you for your continued support; we're here to create memorable moments with you for any occasion!

Thank you for sharing your positive experiences with FTD over the years. We're delighted to hear that our flowers continue to impress both you and their recipients with their quality and longevity. While it's great to know that any issues with delivery adjustments have been resolved timely thanks to our customer service team, we apologize for any inconvenience caused by these occasional back-and-forth communications. Your feedback on our website's usability is equally valuable, and we're continuously seeking ways to enhance user experience, especially during multi-order processes. Your continued trust and positive feedback validate the efforts made to provide quality arrangements at fair prices. We truly appreciate your loyalty over the past 13 years and look forward to serving you again for your floral needs.

Thank you for taking the time to share your experience. We sincerely apologize for the recurring issues you encountered while ordering flowers for your mother’s birthday. We understand the significance these special occasions hold and are genuinely sorry to hear that we did not meet your expectations, let alone provide timely delivery and professional service. Your feedback is invaluable in identifying areas that need immediate improvement, and rest assured, our team is taking appropriate actions to ensure better service in the future. We have provided a full refund to your original payment method for the experience and delayed delivery for such an important occasion.

Thank you for sharing your wonderful experiences with FTD over the years. We're delighted to know that the ease and convenience of our platform have contributed significantly to your satisfaction. It's fantastic to hear that our floral arrangements have consistently brought joy to your recipients. Your highest rating and continued support mean the world to us. We look forward to providing you with many more positive experiences in the future.

Thank you for sharing your delightful experience with FTD. We are thrilled to hear that the flowers exceeded your expectations and brought so much joy. It's wonderful to know that both the quality of our arrangements and the purchasing process met your satisfaction. We greatly appreciate your kind recommendation and are excited to continue serving you with beautiful floral arrangements in the future. Your positive feedback motivates us to keep delivering excellence. We look forward to the opportunity to work with you again and make more special moments blossom!

Thank you for sharing your positive experience with us! We truly appreciate your kind words about our online process and are thrilled to hear the flowers made a difference on such an important occasion. It's our privilege to help brighten special events with our floral arrangements, and knowing the recipient was pleased is wonderful to hear. We look forward to serving you again for future floral needs.

Thank you for being a loyal customer over the past 40 years and sharing your thoughts with us. We are delighted to hear that you find our quality and prices to your satisfaction. We genuinely appreciate your feedback about the website pop-ups and ordering process via phone. We value your insight and are continually working to improve our digital experience. Your loyalty and support mean the world to us, and we look forward to continuing to serve you.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to our customer service team so we can ensure a redelivery of the correct item is sent out. We'd like to make this right for you and your recipient.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to our customer service team so we can ensure a fresh plant is sent out to your friends and family before the holidays.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for sharing your delightful experience with FTD. We're thrilled to hear the flowers delivered to your cousin in Ohio were both stunning and well-received. It's wonderful that you found the arrangement's quality met your expectations and enhanced your special occasion. We truly appreciate your thoughtful acknowledgment of our pricing considering the current market. Thank you for your warm recommendation, and we look forward to serving you again in the future with more beautiful arrangements!

Thank you for sharing your wonderful experience with us! We're delighted to hear that our arrangements never disappoint and positively impress you, especially during the holiday season. It's truly encouraging to know that you love both the freshness and eye-catching style of our floral designs. We're also pleased that our quick response to your inquiries contributes to the exceptional service you experience. Your loyalty means a lot to us, and we're excited to continue providing more delightful arrangements for many seasons to come.

Thank you for sharing your experience with us. It's wonderful to hear that FTD has consistently been a reliable choice for your family. We deeply appreciate your long-standing trust in our services, especially during meaningful occasions such as funerals. Your suggestion about receiving a delivery confirmation photo is valuable, and we'll consider how we can enhance this aspect of our service to ensure complete satisfaction in the future. We're grateful for your recommendation and your continued support aim to meet and exceed your expectations each time you choose FTD.

Thank you for sharing your experiences with FTD's services. We're thrilled to hear that the floral arrangement for your friend's birthday received such positive feedback regarding its quality and that the delivery process was smooth and timely. Your familiarity with our company, dating back to your cousin's use, underscores our commitment to consistency and excellence. We're delighted to know you've appreciated our updates throughout the delivery process. Your recommendation means a great deal to us, and we're truly grateful for your support. We look forward to serving you with beautiful flower arrangements in the future.

Thank you for taking the time to share your positive experience with FTD. We're thrilled to hear that our website appeased your ordering process and that you've been satisfied with the quality of our flowers. Recommendations to friends and family are immensely appreciated and vital to our mission of providing excellent service. We're delighted you've had a favorable journey with FTD and look forward to assisting with many more special occasions.

Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced with the delivery process and customer support. Maintaining thorough and accurate service is crucial, and it's evident we didn't deliver on those expectations in your case. Please allow us the opportunity to address these issues: kindly contact our customer service team with your details, and we will strive to rectify this situation promptly. Thank you for pointing this out to us.

Thank you for sharing your wonderful experience with FTD. We are thrilled to know that the memorial arrangement you chose met your expectations and brought comfort during such an important moment. It's fantastic to hear that the online transaction was seamless and the arrangement looked exactly as promised. We take great pride in providing quality service and it's gratifying to know that you found our website easy to use. We truly appreciate your trust in us and your recommendation to others. We're here to help you celebrate all of life's special occasions and we look forward to serving you again in the future.

We apologize for the frustrating experience you’ve had with your recent order. It's disappointing that the necessary delivery details were not clear, leaving you without your flowers and an only partial refund. We value your feedback and would like to resolve this issue to your satisfaction. We have requested more specifics from our florist regarding your delivery and will ensure fair follow-up measures are taken. Rest assured, customer satisfaction is our priority and we are committed to making sure such occurrences are addressed efficiently. Please contact our support team for immediate assistance and further action.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We apologize sincerely for the significant inconvenience and frustration this situation has caused. It's concerning to hear about the ongoing delays with your order and the repeated communication issues you encountered. We are committed to resolving this matter for you as swiftly as possible and ensuring that it meets your expectations this time. A restitution process is already underway, and preventive actions are being initiated to prevent such issues from recurring in the future. Thank you for sharing your feedback—it is vital to our ongoing development and enhancement of our services. A complimentary order was sent to your address, as well as a full refund on your original order. If there's anything else we can help you with, please let us know.

Thank you for your positive feedback and for choosing FTD for your floral needs. It's great to know that you found our online ordering process smooth. We appreciate your insights regarding the floral arrangement and your expectation for more substantial value given the price. Your perspective is truly helpful in our continuous efforts to enhance our offerings. We are pleased that the delivery process went without needing further intervention. If there's anything more we can do to improve your experience, please feel free to let us know. We value your trust in FTD and look forward to serving you better in the future.

We are sorry to hear about the recurring issues you have encountered with the quality of the flowers and plants sent through us. It's disappointing to learn of the situation, especially since these gifts hold significant value. We appreciate you reaching out to us and appreciate your patience with our replacement process; your feedback will be shared with our quality assurance team to prevent further instances of this nature. If there's anything else we can assist you with or any ongoing concerns with your orders, please don’t hesitate to let us know.

We sincerely apologize for any distress caused during a difficult time. It's crucial that delivery aligned precisely as promised, especially under such circumstances. We regret that our services did not meet your expectations, even as a refund was processed. Your feedback highlights areas where we need to improve our customer service, one clearly being meaningful communication beyond automated responses. We'll re-evaluate our processes to ensure every customer's experience is handled with the personalized attention it deserves. If there’s a way to make up for this during such a significant occasion, please do let us know. Thank you for giving us the opportunity to address this situation.

Thank you so much for sharing your positive experience with us! We're thrilled to know that you've consistently chosen FTD and that both our floral arrangements and website platform have been impressive for you. It's wonderful to hear endorsements from loyal customers like yourself. We truly appreciate your support and look forward to creating even more delightful moments through our floral deliveries.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We’re sorry to hear about your disappointing experience. We understand how important it was for the flowers to arrive on time for such a meaningful event, and it's evident that we missed the mark. We value your feedback, as it helps us identify areas needing improvement. The fact that it took demanding a full refund to resolve your issue is far from the level of service we aim to provide. Please rest assured, we are reviewing this matter internally to prevent a recurrence. Thank you for bringing this to our attention. We have reached out to offer to send a complimentary item to the home of the family. If this interests you, please reply to the communication that was sent with the requested delivery information.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Thank you for sharing your feedback and for being a loyal FTD customer! We’re glad our same-day and next-day delivery options have been helpful and that your recipients have enjoyed their bouquets.

We apologize for the inconvenience with orders we couldn’t fulfill and for any occasions when a bouquet didn’t meet your expectations. Your feedback helps us improve and ensure a better experience for all our customers.

We appreciate your continued trust and look forward to helping you celebrate many more special moments.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Thank you for sharing your fantastic experience with FTD's online services. We are delighted to hear that the entire process, from ordering to delivery, was seamless for you. Your appreciation for our reliable and efficient delivery system, along with the quality of our email updates, truly encourages us. We're thrilled to learn that the floral arrangements have consistently brought joy and satisfaction, particularly to your mom. Should particular flowers be unavailable, we're proud to offer great alternatives that maintain our standards. Thank you again for your kind words and continued trust. We look forward to being part of more memorable moments with you!

Thank you for sharing your feedback about your recent purchase with us. We appreciate your positive comments on our streamlined ordering process—ease of use is something we strenuously focus on. However, we're truly sorry to hear that the keepsake did not match your expectations and that there was a discrepancy with the arrangement. A mix-up is not indicative of the standards we aim to uphold between FTD and partnering local florists. Rest assured, we'll work with our partners to address these lapses. Please consider reaching out to us, as we'd like the opportunity to make this right and perhaps restore your trust in our service.

Thank you for sharing your feedback about your recent experience. We're sorry to hear that the bouquet didn’t meet your expectations, especially for a significant occasion like Boss's Day. We understand how important it is to make the right impression, and achieving that is very important to us. Your comments will assist in enhancing our services. If you would like us to address this issue further, please feel free to reach out to our customer service team—we're here to help!

Thank you for sharing your fantastic experience with FTD. We're thrilled to hear that your floral orders consistently meet your expectations in terms of quality and accuracy. Your appreciation for our service and quality, especially your confidence in knowing the flowers will arrive as pictured, truly encourages us. We realize the value you place on finding dependable service given today’s challenging economy, and we're glad to be your trusted choice for bringing smiles to special occasions. Thank you for your kind words and continued support. We look forward to serving you again with more beautiful arrangements!

Celebrate new life with fresh spring colors and seasonal flowers. Our Florist Originals Bouquets are created by local florists using the finest quality flowers. The actual design you or your recipient will receive will be different from the images shown here."

After reviewing your order, we can see that a partial refund was already issued, as well as a redelivery. If you would like to discuss your problem further, please feel free to contact our customer service team so we can directly remedy these issues for you.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We sincerely apologize for the extreme inconvenience and frustration you experienced with your order. It is disheartening to hear that we failed to deliver the flowers and chocolate for your daughter's birthday as promised. Please know a full refund has been issued. We understand the distress this has caused on such a meaningful occasion and are dedicated to improving our processes. If we can make this up to you in some way, please let us know. Thank you for your feedback and we hope to resolve this to your satisfaction.

Thank you so much for sharing your delightful experience with FTD. We’re thrilled to know that our arrangements and continued reliable service have exceeded your expectations. Your kind words about the quality and authenticity of our floral designs mean a lot to us, and we're happy to hear they consistently bring joy to their recipients.

Although we understand there was a small hiccup with a note mix-up, we’re glad that it was resolved satisfactorily. Your loyal support and recommendation to your friends and family are highly valued. We're committed to maintaining affordable pricing through promotions while delivering exemplary service, and your acknowledgment encourages us to keep delivering our best.

We appreciate your adaptation to changes on the website and are grateful for your feedback. Thank you for advocating for FTD and granting us the opportunity to be part of special moments in your life. We look forward to serving you with unforgettable flower arrangements in the future!

Thank you for sharing your kind sentiments about your experiences with FTD. It's truly uplifting to hear our bouquets have brought you happiness and reassurance. We're delighted to know that our floral selections have consistently met your expectations. If there's anything more we can do to further enhance your experience, we're always here to help. We look forward to serving you with more beautiful arrangements soon!

Thank you for sharing your experience with FTD. We're delighted to see that the floral arrangement brought joy to your friend during a difficult time and that the delivery went seamlessly. It's fantastic to hear you've had consistently positive experiences with our service. We're particularly pleased that you found the aesthetic and quality exceeded your expectations and enhanced your friend's day. We appreciate your feedback on the website ease of use and pricing and are always striving to improve. Your recommendation really means a lot to us. Thank you for your continued trust in FTD!

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have reviewed your order and can see that you ordered the Classic Ivory- A Florist Original. Our Florist Original products are designed by the florist, but will not always look like the photo online. The product in question should have been all white, mixed with greenery in a glass vase. Unfortunately, we are unable to view the photos that you stated were posted on this platform, however, we have reached out to you to via email and you can attach the photos so we can forward them to our quality department. Please reach out to us at your earliest convenience so we can work to provide a satisfactory resolution.

Thank you for sharing your fantastic experience with us! We’re delighted to hear how happy your wife was with the beautiful flower arrangement for your anniversary. It's a pleasure to know the flowers exceeded her expectations and that they are still looking great a week later. Your satisfaction is incredibly important to us, and we look forward to helping you make more moments special in the future.

Thank you for your wonderful review! We're delighted to hear you were pleased with the arrangement's representation, timely delivery, and longevity. It's our goal to provide reliably excellent service while offering great value, and we're thrilled to have achieved this in California as well. Your satisfaction and support mean a lot to us, and we look forward to serving you again in the future.

We apologize for the experience you had regarding your recent flower order. It's understandable how disappointing it must have been for both you and your father. We're glad to hear you were promised a refund, but please know this doesn’t align with the standard of service we strive to provide. Your feedback is incredibly valuable, and steps will be taken to improve our delivery processes. Your order has been canceled and refunded in full. We have also reached out to you to offer a more satisfactory resolution. We sincerely hope to regain your trust in the future.

We sincerely apologize for the inconvenience and disappointment experienced with your order. We appreciate your feedback and want to ensure that this situation is addressed. It’s clear that our service did not meet your expectations, particularly on such an important occasion. A refund to your payment method has been issued. Rest assured, measures will be put in place to ensure this doesn't happen in the future. If there's anything else we can do to make this right or if you have further questions, please don't hesitate to contact us. Thank you for bringing this to our attention.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We sincerely apologize for the distressing experience you encountered with your flower order, especially considering the significance of celebrating your child's sobriety anniversary. It is deeply concerning to learn about the service and delivery issues you faced, and this is not the level of care or quality we strive to provide. We would greatly appreciate the opportunity to resolve this for you. Please contact our customer service team with your order details so we can address and provide you with a suitable resolution. Thank you for bringing this to our attention.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for your wonderful feedback! We are thrilled to hear that the flowers for your daughter made such an impactful impression, lighting up her office. It’s always our goal to deliver quality and beauty, making special occasions even more memorable. Your recommendation means a lot to us. We look forward to assisting you and your friends with more delightful floral arrangements in the future.

We sincerely appreciate you sharing your positive experience with FTD over the years. We're thrilled to know that our website conveniently guided your selection, and even more delighted by the recipient's joy upon receiving their flowers. Thank you for your continued trust and enthusiastic endorsement. We strive to deliver excellent service every time, fueling memorable occasions with beautiful arrangements. Your feedback means so much to us, capturing how valued both your satisfaction—and your recommendation—are to the FTD team.

Thank you for your wonderful feedback. We're delighted to hear that your aunt had such a beautiful reaction to the arrangement, and that we could help make her birthday special. It's always our goal to provide dependable service no matter the distance, and we're thrilled to have consistently met your expectations. We truly appreciate your trust in us and look forward to serving you again.

Thank you so much for your wonderful feedback! We're delighted to hear that you're pleased with our ability to deliver flowers efficiently. Your commitment to sending gestures of affection monthly motivates us to continue providing high-quality service. We’re thrilled to be your go-to choice for quick and reliable floral deliveries and look forward to continuing to put smiles on both you and your girlfriend's faces with our bouquets!

Thank you for your feedback. We are so happy to hear that you have been enjoying our large selection of products and we greatly appreciate the chance to serve a loyal customer like you.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. Please reach out to us at your earliest convenience if there's anything else we can help you with regarding your recent order.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have delivered a fresh bouquet on 10/12 for your recipient. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have reviewed your past orders and can see that they were assigned to different florists since they came in as separate orders. One was scheduled on the morning delivery route, while the other florist had it scheduled for the afternoon. To compensate you for your frustration, we did refund one of the orders in full to your original payment method.

Thank you for sharing your experience with us. We're truly sorry to hear that you initially faced issues with your delivery, but also appreciate your acknowledgement of our service team's efforts to resolve the situation promptly and with empathy. It's our priority to ensure our customers' satisfaction, and we're glad that the refund and actions taken have met your expectations. Please consider reaching out to us directly if you ever need further assistance. Your feedback is invaluable in helping us improve. Thank you for trusting FTD; we hope we'll continue to serve you well in the future.

Thank you for sharing your wonderful feedback! We're delighted to hear that both our online platform and delivery service have met your expectations so seamlessly. It's our goal to offer a diverse and delightful selection for our customers, and we truly appreciate your recommendation. We look forward to serving you again future.

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Thank you for sharing your concerns with us, Barbara. We sincerely apologize for any disappointment caused by your recent experience with FTD, especially after being a loyal customer for over 15 years. It’s regrettable to hear that the floral arrangement for your granddaughter did not match the item you selected, particularly with an inappropriate choice for such a young girl. We have issued a partial refund to your original payment method and notified you of the amount via email. We appreciate your patience and continued trust in us.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Thank you for your feedback. We're delighted to know you found our selection excellent and appreciated our speedy delivery. We look forward to continuing to provide you with efficient and enjoyable service.

Thank you for sharing your experience with us! We're thrilled to hear that your mother appreciated her birthday bouquet and the lovely aroma it had. It brings us joy to be part of your traditions, and we're glad our reminder service enhances your experience. We look forward to serving you and bringing happiness through our flowers in the future!

We’re so sorry to hear about your experience! We appreciate you taking the time to provide your feedback. We have reviewed the orders that were placed, and both items were vendor items (shipped and delivered via UPS). They both arrived and were left at the front desk on the requested delivery date around 6:20pm according to the tracking on the UPS website. One of your orders was refunded in full as you requested. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order to offer a resolution. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for your feedback. We are so happy to hear that you have been enjoying our flowers and we greatly appreciate the chance to serve a loyal customer like you.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. We have issued a full refund to your payment method due to the late delivery of your birthday gift. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We sincerely apologize for your frustration. Unfortunately, we are unable to assist you with a resolution as your order was not placed through FTD. It appears it was placed through another online flower company- and the local florist used FTD's delivery service. Please check your husband's billing statement for the name of the company he used when placing the order.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Thank you for your feedback. We are so happy to hear that your friend enjoyed the roses and we greatly appreciate the chance to serve a loyal customer like you.

Thank you for your feedback. We are so happy to hear that you have been enjoying our flowers and we greatly appreciate the chance to serve a loyal customer like you.

Thank you for your feedback. We are so happy to hear that your Mom enjoyed our flowers and we greatly appreciate the chance to serve a loyal customer like you.

We’re so sorry to hear about your experience! Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Thank you for your feedback. We are so happy to hear that you have been enjoying our flowers and other delightful products, and we greatly appreciate the chance to serve a loyal customer like you.