FTD Reviews
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews
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- 4,914,226 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 15, 2026
Everything's been great with FTD. I've been purchasing with them for 20 some years. Their options available are very good. The cost and quality are both on par. Their product is good. The prices are about right. People should look for a sale or veteran's discount because they do offer that stuff.
Thank you for being a loyal customer for over 20 years and sharing your positive thoughts about our options and value. We strive to offer quality at a fair price and are pleased that you've benefited from our sales and discounts. Your feedback inspires us, and we're delighted to know of your satisfaction. We look forward to continuing to serve you with great quality products!
Reviewed June 14, 2026
I purchased a graveside arrangement from FTD, and my experience was easy. While nothing in particular stood out to me about it, the quality is good. The delivery met my requirements, too. FTD works. Using it was easy. They're 5 stars.
Thank you for your review. We're thrilled to know your experience with our graveside arrangement was smooth and met your standards for both quality and delivery. Your 5-star feedback is greatly appreciated and reinforces our commitment to creating reliable and beautiful floral solutions. We genuinely look forward to being trusted by you again in the future.
Reviewed June 13, 2026
I've ordered from FTD a couple of times throughout the years. I heard about them online, and the website is user-friendly. It's easy to place an order. FTD is a good company and the price is decent. The freshness of the arrangements stands out.
Thank you for highlighting your positive experiences with FTD. We're thrilled that our user-friendly website and the freshness of our arrangements have left a strong impression. Your appreciation of our decent pricing is very encouraging, and we're committed to consistently offering top-notch floral services. We look forward to continuing to delight you with our arrangements in the future!
Reviewed June 12, 2026
The quality of my recent purchase with FTD was excellent. The flowers that were used lasted so long, and they were beautiful. I like the color arrangement of the roses. It's a little different and not the usual color. The person who got them said, "These roses are so big." It was very good. I’ve been a customer of FTD for 15 years now, and they’re always easy to deal with.
Thank you for your steadfast trust in FTD for the past 15 years. We're thrilled to hear that the unique color arrangement and long-lasting beauty of our roses made a great impression. Your ongoing loyalty means a lot to us, and we’re delighted to consistently meet your expectations. We look forward to bringing more joy and remarkable experiences with each floral arrangement.
Reviewed June 11, 2026
I’ve been using FTD for about five years, and I use the MileagePlus shopping program for points. They have a better point system per dollar spent. My recent purchase was for a birthday, and they’ve always done well with delivery and what is delivered. The quality has always been very good, which is why I use them. Everything's been online and it's been very easy to do.
Thank you for your continued trust in FTD over the last five years. We're pleased that our partnership with MileagePlus and consistent delivery quality have met your expectations. It's wonderful to hear that our easy online process and product quality contribute to your customer satisfaction. We appreciate your loyalty and look forward to serving you with remarkable experiences in the future.
Reviewed June 10, 2026
I am writing this on behalf of my husband. He tried ordering through FTD for our 49th wedding anniversary as a surprise. They waited until the end of the day to tell him they couldn’t find anyone to fill the order. He had already paid and had to go through the aggravation of getting a refund.
We're truly sorry to have let you down on such a significant occasion. Unexpectedly cancelling your husband's order late in the day was unacceptable, and we regret the trouble this caused during what should have been a joyful celebration. We've fully processed the refund, but understand your disappointment. Your feedback is important, as it will help us improve our processes and communication to better serve our customers in the future. If there is anything further we can do to make this up to you and your husband, please contact our customer service team.
Reviewed June 10, 2026
I would recommend others to use FTD if you need to deliver flowers anywhere. I went online to make an arrangement of long stem red roses. The website was easy to use. I sent the flowers to my wife, where she works. Everything was just as described and as it should. Beautiful roses packaged well, came with a vase. They lasted for two and a half weeks before dying. They were exceptional roses for me. Also, they're affordable. My experience was great.
Thank you for your glowing recommendation of FTD! We're delighted to know that the online ordering process and our arrangements exceeded your expectations, providing both value and lasting beauty. We're particularly pleased to hear that the roses brightened up your wife's workplace and stayed vibrant for so long. Your appreciation for our services motivates us to continue delivering exceptional experiences. We look forward to making more memorable moments for you in the future!
Reviewed June 9, 2026
My experience of finding the item I looked for was a gift for someone was easy to find. The delivery was a great delivery. The fruit basket was excellent. The person I had this delivered to was very happy with the fruit basket.
Thank you for sharing your delightful experience with us. We're thrilled that finding the perfect gift was uncomplicated, and the delivery met your expectations. It's wonderful to hear your recipient was greatly pleased with the fruit basket. Your feedback is extremely valuable for us, and we're glad we could make this occasion special. We look forward to helping you with more joyous gifts in the future!
Reviewed June 9, 2026
I would highly recommend FTD. I first saw them online. Their website and customer service are excellent. Also, their price is fair. I'm satisfied with the results. They're superb. I really like them.
Thank you for your enthusiastic recommendation of FTD! We’re delighted to hear that both our online platform and customer service met your expectations. It’s great to know that you're satisfied with the value we offer. Your kind words inspire us to continue delivering superb experiences to all our customers. We look forward to helping with your future flower-gifting needs!
Reviewed June 5, 2026
I ordered sympathy flowers a week in advance for the celebration of life for a family member. They never delivered them and didn’t tell me so I couldn’t even use another service. Will never use them again!
Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration surrounding your sympathy flower order during such a difficult time.
We understand how important it was for the arrangement to be present for your family member's Celebration of Life, and we regret that our communication did not meet your expectations.
After reviewing the order, we confirmed that the florist was advised by an employee at the delivery location to deliver the arrangement on June 5, prior to the 12:00 PM Celebration of Life service, to ensure the flowers would be fresh and available for the event. However, we recognize that this was not clearly communicated to you, which understandably led to confusion and concern regarding the status of your order, which led to the cancellation with the florist.
We have processed a full refund for your order. Additionally, we have offered a complimentary floating order that may be used toward a future floral purchase.
Please accept our sincere condolences and apologies. We appreciate your feedback and the opportunity to address your concerns.
Reviewed June 5, 2026
We ordered a Warmest Thoughts Tabletop Basket Deluxe for a recent funeral. It consisted of a basket with pink and white roses and lilies. It should have been beautiful. We finally located a vase of purple flowers in a clear vase at the funeral with our name on it. It was quite an embarrassment. The substitution was not even close to what we had ordered.
Thank you for your feedback. We're sorry to learn you were dissatisfied with the arrangement delivered against your order. This is dissatisfying to hear, and not the experience we wanted for you or honored your request with. Please reach out to our customer service team to help get your grievance resolved quickly and deliver the correct arrangement to the home of the family.
Reviewed June 3, 2026
I've been a loyal FTD customer for years because their bouquets have consistently been more beautiful than those offered by other flower delivery services. While they're definitely on the expensive side, I was always willing to pay the premium because they frequently offer coupons and promo codes, and the arrangements were usually worth it. Unfortunately, after my Mother's Day experience this year, I'll never order from FTD again. I placed an order for my mother-in-law a full week before Mother's Day to ensure it would arrive on time. The Thursday before Mother's Day, I received an email stating that they could not fulfill my original order and would need to substitute it with an item from another collection. The email instructed me to call and confirm the change.
I responded to the email and went back and forth with customer service to confirm the substitution. I also called, as instructed. During that call, the representative told me there was actually nothing wrong with my order and that it would be delivered as originally scheduled. The very next day, I received another email informing me that my order had been canceled because I had not confirmed the substitution—despite having email documentation and a phone call proving that I had done exactly what they asked. This was now Friday, just two days before Mother's Day. I immediately contacted customer service to explain the situation. Rather than acknowledging their mistake, I was told there was nothing they could do because it was too close to Mother's Day. When I pointed out that the issue was caused by FTD, not me, they suggested I place a new order—but it wouldn't arrive until Monday, the day after Mother's Day.
To make matters worse, they initially refused to honor the discount I had received on my original order and expected me to pay full price. After a lengthy back-and-forth, I finally convinced them to match the original discount, and I thought the issue had been resolved. It wasn't. Monday came and went with no delivery. I called again on Tuesday and was assured the flowers would arrive that day. They didn't. By Wednesday—three days after Mother's Day—the order still had not been fulfilled. At that point, I called and canceled the order entirely.
What disappointed me most wasn't just the failure to deliver the flowers. Mistakes happen. It was the complete lack of accountability and customer care. No effort was made to make things right. No complimentary arrangement, no meaningful discount, no apology beyond scripted responses—nothing. This was easily the worst customer service experience I've ever had. It's especially disappointing because I've trusted FTD for years and used them for countless occasions. One terrible experience completely erased the goodwill they had built with me, and I won't be ordering from them again.
We apologize for your experiences and understand the frustration caused by the Mother’s Day delivery situation. Your feedback has been valuable to us at FTD, as we strive to improve our service quality, ensure accountability, and correct oversights swiftly. A member of our team has attempted to contact you by phone and email to offer a resolution. Please either contact us by phone or simply to respond to the email.
Reviewed June 3, 2026
I ordered light-colored flowers from FTD for my daughter for an anniversary gift. She liked it. FTD is a good company. I never had a problem with them throughout the years that I used them. But they could send the people who've been constantly ordering flowers from FTD a little something in the mail, saying, “Thank you.”
Thank you for sharing your feedback and loyalty to FTD. We appreciate your kind words and are happy to hear your satisfaction over the years. Your suggestion regarding a special thank-you gesture for our recurring customers is valuable, and we are committed to working on ideas for appreciation. We aim to continually enhance your experience and look forward to crafting more memorable moments for you and your loved ones in the future.
Reviewed June 2, 2026
FTD was great. The only trouble I had is, I went on to 1-800-Flowers, I put an order in on their website, and it came up FTD. I don't understand that. I phoned 1-800-Flowers, wanting to know where my order was, and the rep said, “We've not got your order.” I said, “Well, wait a minute. Why did I order these flowers from you on your website and then it's not on your order?” I told them what it said on the transaction. They said, "No. That's FTD.” So, that was confusing. I didn’t even know I was ordering from them, but the flowers arrived. The flowers were great. They arrived on the same day that I ordered them for. I chose an exclusive arrangement. It's the biggest one they had, so it cost me a little bit more money. It was in a nice vase. It was pretty. It was good quality. I liked it. I went with what more my sister would like in her colors. She said she loved it.
Thank you for sharing your experience with us. We're glad to hear you were pleased with the flowers and that your sister loved the arrangement. We understand the confusion you faced regarding the transaction on 1-800-Flowers' website. We aim to make our ordering system seamless, and we apologize for the mix-up. Your satisfaction is important to us, and if there's anything else we can do to assist, please don't hesitate to reach out.
Reviewed June 1, 2026
I've been ordering from FTD for quite a while now. For the last order, I had an order for a birth of a baby and another for a death of a wife. I've got nothing but good feedback for FTD. I order from my office, and using their website to order is easy. I'd recommend them.
Thank you for your ongoing trust and loyalty in FTD. We're delighted to hear that both orders received positive feedback and that you find ordering through our website convenient. Your recommendation is highly valued, and we're here to continue providing exceptional service for all your important occasions. We look forward to serving you again soon!
Reviewed May 31, 2026
Ordered flowers for delivery. Beware: they no longer route their orders to a local florist. They throw them in a box and send them via UPS with no ability to cool them. They arrive three days later looking as you would expect. Wilted, crushed etc. and they charged a premium price for it. They offered a paltry 20 dollar refund on a 120 dollar order. Do not do business with this company, notice the trend in the reviews. This is not the FTD of the past. Buyer beware
We apologize for your recent experience with our service. Ensuring high-quality flower deliveries in a timely manner is our top priority. It's clear we fell short this time, and we're committed to resolving this issue. Please contact our customer support with your order details, and we will work to find the best resolution possible. Your feedback is invaluable in improving our service. Thank you for bringing this to our attention.
Reviewed May 30, 2026
I got a discount with FTD through USAA and I recently ordered their biggest arrangement which is the new one that they have. The reps were very good and the arrangement was nice as I was told by the recipient. However, it's expensive, like everything is.
Thank you for sharing your experience with FTD and for taking advantage of the USAA discount. We're pleased to know you were happy with the arrangement and service. We recognize your thoughts on the pricing and strive to deliver value alongside quality craftsmanship. We appreciate your feedback and look forward to serving you again in the future.
Reviewed May 29, 2026
I've used FTD for decades, so I trust they'll deliver things. Recently, I ordered mainly white floral arrangement for a funeral. I was there when it was delivered. I saw it in person. It was a little bit wilted but it's hot. So, things happen. I filled out a survey right afterwards and mentioned that it was a little wilted. Also, there was a surprise on it. There was a pink balloon that said, "Thinking of you." It wasn't planned to go on a memorial bouquet like that. Everybody was so busy running around and talking. I don't think anybody was noticing or offended, or weirded out by it. It was okay. The person who passed away was a lady, so it was appropriate for pink. I just never saw that on a typical bouquet before. One thing that I did like is the wordings on the sympathy card was the way I typed it.
Thank you for being a loyal customer for so many years and for taking the time to share your experience. We appreciate your trust in us during such an important occasion.
We're glad to hear that your sympathy card message was delivered exactly as you intended. We also appreciate your understanding regarding the condition of the flowers. While warm weather can sometimes affect fresh arrangements during transit, we strive to ensure every bouquet arrives in excellent condition.
We apologize for the unexpected balloon that was included with the arrangement. While we're relieved that it did not cause any concern at the service, we understand that it was not appropriate for a memorial tribute and appreciate you bringing it to our attention. Your feedback helps us improve our processes and prevent similar mistakes in the future.
Thank you again for your continued support and for sharing your thoughtful feedback with us.
Reviewed May 28, 2026
I first heard about FTD online. It's easy to use and send flowers to loved ones that aren't local. Their website is not difficult to navigate. Also, the photos of the flowers are accurate.
Thank you for your positive feedback about FTD. We're thrilled to hear that you've found our website user-friendly and convenient for sending flowers to your loved ones. It's wonderful that our photos accurately represent our offerings. We look forward to continuing to provide you with seamless and satisfying experiences.
Reviewed May 28, 2026
The birthday flowers I ordered for my wife arrived on the day promised but the quality was very poor. Many of the flowers were past their prime, dying and looked bad. I expected better quality for order over $100. The flowers were mailed by FTD and not prepared and delivered by a local florist. Very disappointing.
Thank you for taking the time to share your feedback. We are very sorry to hear that the flowers you ordered for your wife's birthday did not meet your expectations.
We understand how disappointing it is to receive an arrangement that appears past its prime, especially for such an important occasion and for an order of this value. Please accept our sincere apologies for your experience.
We would like to clarify that we offer both florist-delivered arrangements and items that are shipped directly from our vendors via overnight delivery. The delivery method for each product is listed in the product description on our website so customers can choose the option that best fits their needs.
That said, regardless of the fulfillment method, we expect our products to arrive in excellent condition, and we regret that this was not the case with your order.
Please contact our Customer Service team with your order number so they can review the issue and work with you toward an appropriate resolution. We value your business and appreciate the opportunity to make this right.
Thank you again for bringing this matter to our attention.
Reviewed May 26, 2026
Gift from my company for retirement. Flowers came a day late and half dead. Called to complain, and after three times reaching out, they offered to redeliver. Then didn't. I'd NEVER use them again!
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 25, 2026
Ordered roses and they arrived dead, and this was to my Aunt who has Cancer. Customer service said they would give me a small percentage back on my card, only days later they said they would give me a credit to the store and only has a certain amount of days to use it. Wow terrible!
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 23, 2026
Showed up 2 weeks late from the big chain grocery store around the corner. Paid extra for timely delivery from a “local” florist
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reviewed May 20, 2026
I ordered flowers to be delivered ON Mother's Day or the DAY BEFORE. They did not deliver on Mother's Day. I emailed customer service the day after Mother's Day saying I would like a refund or a delay in delivery as my mother would be out of town the following week and they COULD NOT be delivered then; they said they would respond. And they delivered it a week late - after the date I said was too late. I emailed again customer service, and they only refunded me 20%. Horrible experience. Will not order again.
Reviewed May 19, 2026
I ordered a $75.00 birthday flower arrangement on May 7 2026 to be delivered May 15, 2026. Flowers were not delivered and there was no communication whatsoever. I called FTD on the 16th and was told that the selected florist didn't have the arrangement and that they would select a new florist and deliver the flowers on the 18th and reduce the price by $11.00. The flowers were not delivered, nor was there any communication from FTD. I called again today (19th) and they told me that the NEW selected florist didn't have the arrangement and that they would select a new florist and deliver the flowers on the 19th and would reduce the price by 30%. I cancelled the order. The point of ordering flowers to be delivered by a certain date is to get the flowers on the promised date! Never again would I use FTD.
We apologize for the inconvenience you're experiencing and the issues surrounding the flower delivery on such an important occasion. It’s important for us to ensure our orders arrive as promised, and we understand your dissatisfaction with the repeated delays and lack of communication observed. FTD strives to improve processes and your feedback is extremely valuable to this effort. Your refund will be prioritized and our team is reviewing future fulfillment efforts to prevent this occurrence. Thank you for notifying us.
Reviewed May 18, 2026
Sent a live orchid plant to a friend for her new job and was disappointed. It arrived on time but was broken and definitely not how it was described online. It said the plant was 14” to 16” tall but it was much smaller. With the ceramic pot and broken flower it barely reached 12” (it may have been taller if not broken but doubtful). Use a local florist with good reviews if at all possible.
We apologize the orchid didn't meet your expectations, especially with its description and condition upon arrival. Your experience matters to us, and we appreciate you bringing this issue to our attention. Please reach out to our customer service team so we can address this further. We'll share your feedback with our team to prevent this in the future and enhance our service quality.
Reviewed May 17, 2026
This was my first experience with FTD and I was hopeful that their many decades in the floral business would guarantee a great arrangement. What I ordered was a beautiful large arrangement with a marble vase to ensure the arrangement would honor the grandmother’s life. What was sent is an embarrassing 6 or 8 tulips for $125. I understand the local florist is responsible for recreating the arrangement in the picture (depending on their stock), but clearly they have no problem embarrassing a customer at a public gathering by sending 6 tulips in a case. Please see the pictures below. I will never use FTD again and I hope there is some account in the part of the florist.
Reviewed May 16, 2026
I ordered flowers for Mother's day and the flowers were supposed to be delivered between 5/7 to 5/10 (Mother's day). FTD missed the delivery so I reached out to them. They responded with this boilerplate wording and gave me a new delivery date. When the new delivery date did not deliver my flowers, they gave me another delivery date. I went through this 4 times with them, and the last delivery date they gave me was 5/19. This is unacceptable. These were supposed to be delivered by Mother's Day, and they think delivering the Mother's Day gift over 9 days late is acceptable? Ridiculous. I finally asked for a refund in full amount. FTD had the worst customer service, and now my Mother's Day gift ruined my surprise for my mom. I will NEVER EVER order from them again!!
We sincerely apologize for the frustration you've experienced with your Mother's Day order. Missing delivery dates on such an important occasion is unacceptable. We regret the repeated mistakes and the disappointment caused. Your feedback is critical for us, and we've initiated a full investigation. To make amends, we've processed a full refund for you and scheduled a complimentary order to be delivered on 5/27 for your recipient. If there's anything else we can do to help, please reach out to our customer care team for further assistance. Thank you for sharing this with us.
Reviewed May 16, 2026
I paid nearly $100 for flowers which were supposed to be delivered to my daughter on her important college graduation day. She never received them and no one communicated with us. We now have to wait 3 more days!!! Unacceptable! I hope corporate reads this review. They offered a 50% refund. That's not even enough. I will NEVER order from FDT again. How disappointing!
We're incredibly sorry for the inconveniences on your daughter's special day, and for the lack of communication regarding your order. Missing such significant moments is not what we strive for. While we appreciate you reaching out, we understand the offered refund might not address your disappointment. Please reach out if unresolved solutions are needed. Your feedback helps us improve, and we are genuinely addressing the issue.
Reviewed May 15, 2026
I ordered the Be Happy arrangement expecting a sunflower. The delivered arrangement had boring daisies and a couple of white roses. Even the greenery was bland. FTD definitely misrepresented the look of this. Disappointed for sure. I don't write review but this one really got my goat.
Thank you for your feedback. We sincerely apologize for the disappointment regarding your recent order, particularly the absence of a sunflower and any deviation from your expectations. Misrepresentation is never intentional, and we understand where we missed the mark. We are currently investigating to improve our service, and in the meantime, please contact our support team to discuss making this right. Your sentiments are important and help us better serve you and others in the future.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com