FTD Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About FTD
FTD is a floral and gifts company that operates in the U.S. and Canada. For more than 110 years, FTD has been treating every delivery as if it were for its own family, friends or business partners, ensuring your emotions are conveyed with the highest respect and sincerity. FTD’s mission is to provide the finest quality, unwavering reliability and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created and hand-delivered, making your special moments truly memorable and your connections even stronger.
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Reviewed Oct. 8, 2026
When I paid for this company to deliver my wife's birthday gift, what I was expecting was a premium white glove service that delivered the flowers from store to door without any issues. What I got however was far far different. Instead it appears that FTD is contracting their INCREDIBLY expensive services to local grocery store florists and door dash. Not only is this unacceptable as I could have just gone to the grocery store and grabbed the roses myself for a fraction of the price. Due to the use of door dash rather than a certified carrier like USPS or FEDEX, the delivery driver was unable to complete the delivery due to not being able to access the facility where I live. This caused the delivery to be a day late and required me meeting the driver halfway to collect the flowers. Had I known that this is how FTD operates I NEVER would have ordered. And Rest assured I never will again.
We sincerely apologize for the disappointing experience you had with your wife's birthday gift delivery. We understand your expectations for a premium service, and it’s clear we did not meet those standards. The use of local florists and delivery services that resulted in the inconvenience you faced goes against the seamless service we strive to provide.
It is unacceptable that the delivery attempt was unsuccessful due to access issues, and we regret that it led to further frustration and a delay. This isn’t the experience we want for our customers, and we are committed to addressing these issues.
Your feedback is invaluable in helping us improve our service, and we assure you that we are taking steps to prevent such occurrences in the future.
To help make up for the experience, we have issued a refund of the delivery fee, as well as 30% off the product price in a total amount of $74.06 to your original payment method. Please be advised it can take 1-3 business days for the amount to appear on your account depending on your banking institution.
Thank you for bringing this to our attention.
Reviewed Oct. 8, 2026
We are not satisfied with the service. They committed to send the flowers again, unfortunately didn't respond to it.
Reviewed Oct. 8, 2026
I saw a commercial for FTD and I wanted to buy my wife flowers. The selection was very good and the purchase experience was fine. My wife liked the arrangement. They were nice. FTD is a good place to buy flowers.
Thank you for choosing FTD to brighten your wife's day! We're pleased to hear that you found our selection and purchase experience satisfying and that your wife enjoyed the arrangement. It's wonderful to know that we met your expectations. We appreciate your kind words and look forward to helping you make more special moments in the future!
Reviewed Oct. 7, 2026
I received notice the flowers were delivered and they weren’t. When I called, I was told that confirmation email could also mean they are in transit to be delivered. That didn’t make any sense to me if the email and message confirm the order was successfully delivered. I will say they offered to deliver again and provide a portion refund.
We sincerely apologize for the confusion and frustration caused by the incorrect delivery confirmation and the miscommunication regarding your order. The florist acknowledged that the delivery confirmation was sent in error, and we understand how concerning and misleading it must have been to receive a notification stating that your flowers had been delivered when they had not.
We can confirm that a redelivery was sent out on October 2, and a partial refund was issued to help make up for the delay and inconvenience you experienced. We truly regret that your experience fell short of expectations and appreciate your patience and understanding as we worked to resolve the issue. Thank you for bringing this matter to our attention.
Reviewed Oct. 7, 2026
After paying for same-day delivery, I received info that it could not be done. I was told that this amount would be credited back to my card, but not as of today.
We sincerely apologize for the inconvenience and delay you experienced with your delivery. We can confirm that a refund of $5.29 was issued to your original payment method on October 1, 2026. Because the refund was processed on the same day as your order, it will not appear as a separate credit on your statement. Instead, you will see a charge of $129.31, which reflects the order total after the $5.29 fee was deducted.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Reviewed Oct. 7, 2026
The flowers received were said to be enjoyed and appreciated. I’m confused about the florist used. The recipient said they were delivered by Safeway.
Thank you for sharing your feedback! We’re happy to hear that the flowers were enjoyed and appreciated by the recipient. We understand your confusion regarding the florist used and would like to clarify that the florist who fulfilled and delivered your order is a member of the FTD network. If there were any concerns regarding the quality of the arrangement received, please contact our customer service team, as we want to ensure that all our customers are satisfied with their experience. Thank you for choosing us!
Reviewed Oct. 7, 2026
I probably saw FTD on the internet and I bought an arrangement in the last month. I had it sent to someone. The website was easy to use.
Thank you for sharing your positive experience with FTD. We’re delighted to hear that you found our website easy to use for sending an arrangement. Your feedback is valuable to us, and we are thrilled that the process met your expectations. We look forward to serving you again in the future with more beautiful floral arrangements.
Reviewed Oct. 6, 2026
I saw FTD in advertisements when I was young and I primarily use it for international deliveries. The service has been good and ordering online has been easy. However, because you're dealing through a network in a foreign country, it's sometimes not clear on when things are being delivered.
Reviewed Oct. 6, 2026
My experience with FTD worked out. There was one problem. There was no communication when the flowers were dropped off, and it was someone's birthday. Since I didn't know whether they were delivered or not, I had to duplicate the order with the local florist that I usually deal with. So, the woman ended up with two very large bundles of flowers when my intent was to have her only end up with one very large bundle of flowers. That was a problem for me. Part of the reason is the way that these were all ordered online, and the way the sale activity occurs, I didn't know who was going to be in charge of delivering them. It was a Friday, late in the day, and I just assumed that the order hadn't been delivered. I couldn't very well call the woman that I was sending them to and ask her, “Hey, did you get the flowers I sent?” So, it was not a smooth operation. The flowers were very nice, but the lack of communication was the problem.
Thank you for sharing your experience with us. We are glad to hear that you were pleased with the flowers, but we understand the importance of clear communication regarding delivery. We apologize for the inconvenience you experienced due to the lack of notification upon delivery. It's crucial to us that customers are satisfied with our service, especially for special occasions like birthdays. We will address the communication issues with our team to prevent similar occurrences in the future. Your feedback is invaluable, and we hope to improve your experience with us in your future orders.
Reviewed Oct. 5, 2026
FTD has overpriced and poor products. My flowers definitely didn't look the same as the ones I ordered online. I felt like I was overcharged, for sure. And the flowers died also, as soon as I took them out of the refrigerator. I had two different arrangements. I ordered the Peace of Mind bouquet and the Inspired bouquet. It was for an event that I was doing, and that did not work out well. I ended up having to go buy flowers.
Thank you for sharing your experience with us, and we deeply regret that our products did not meet your expectations. The quality and representation of our arrangements are important to us, and we're sorry to hear the flowers you received did not match what you ordered and arrived in poor condition.
Please accept our sincerest apologies for any inconvenience caused during your event, as this was not the experience we aimed to provide. We are committed to resolving this issue and would like to make it right. Could you please contact our customer service team with your order details? We would appreciate the opportunity to address this matter directly and work towards a satisfactory resolution.
Your feedback is valuable in helping us enhance our services, and we thank you for bringing this to our attention.
Reviewed Oct. 4, 2026
There was some kind of offer for FTD if I use my American Express card account. I've used their website for my orders. I have called them by phone as well, but generally, I go on the website because everything's saved on there. Overall, I've had hit or miss with them. The last one I ordered was the biggest arrangement. When I saw a picture of it, it was not what is pictured. I had reached out to FTD to try to correct it in the past when I had another, and it didn't do anything. It didn't change anything. I was like talking to somebody who had a screen up and they didn't know what to do. So, that was frustrating.
Still, it's convenient, and I had good experiences. The last one, I got the largest arrangement you could for that bouquet. The florist who did it did not give that many blooms. There are like four tiers. It tells you how many you get for whatever the classifications are. I went the biggest one. They gave me a small bouquet. I have a friend in the Midwest, and hers was great. This was a California Bay Area one. I'm sure FTD paid the florist for the largest arrangement, but the florist did not deliver the largest arrangement.
I spoke to them about five years ago when I had this happen. When I called at that time, it didn't really do anything. There was no action. I've done this a bunch of times through the years. I can't order FTD in California. Maybe I can only do it in other states, because the range that they have with the florists, whoever's in charge of the California region or whatever, the Bay Area, is not making sure that what the customers are purchasing is actually what's getting delivered.
Overall, the pricing is good as long as you get what you order. It wasn’t a 5 at this situation because I paid more for something than I should have. But it's only happened three times. I don't always see pictures of what I send. Usually, people say thank you, and then they send a picture of the flowers. I like their website. That's why I keep going back. I can order in five minutes, and it's so great.
Thank you for taking the time to share your experiences with FTD. We're glad that you find our website convenient to use and appreciate your loyalty over the years. However, we're sorry to hear about the issues with your recent order and the past challenges you faced. It is concerning that the arrangements you received did not match what you ordered, especially in the California Bay Area. We take this feedback seriously and are committed to improving our service by working closely with our local partners to ensure product accuracy and satisfaction. Please reach out to our customer service team so we can address this matter directly and assist you with any future orders. Your feedback is invaluable as we strive to deliver the quality and service you expect.
Reviewed Oct. 3, 2026
I used FTD two times. It's been pretty great. The only thing I will say about it is that, it was making me a little nervous that I didn't know the exact tracking time. What I ordered was for the anniversary day with my girlfriend. I was getting a little nervous because if it got too late, I had to plan some stuff around it. Besides that, everything's been super good. As far as the flower arrangements, the last one I got was like super fall vibes. What I like is that it really looked the way they show it on the website. FTD has really good prices, and they have really good flowers. So, I really like it.
Thank you for sharing your experience with FTD. We're delighted to hear that you've enjoyed the quality of our flower arrangements and found them true to what you saw online. We understand the importance of having precise tracking details, especially for special occasions like anniversaries. Your feedback is valuable, and we'll work towards improving our tracking system to enhance your experience further. We appreciate your kind words about our prices and products, and we're thrilled that you had such a positive experience. We look forward to serving you again in the future!
Reviewed Oct. 2, 2026
The pricing with FTD was better, and the delivery was faster. Everybody seemed to like the products that I bought, so that was good. My website experience was good. It was the best kind of experience. It was uneventful, and everything worked as designed. So, it doesn't get much better than that. I would order from FTD again.
Thank you for taking the time to share your positive experience with FTD! We're delighted to hear that you found our pricing competitive and delivery swift. It's wonderful to know that everyone enjoyed the products you selected and that your website experience was seamless. Your satisfaction is our priority, and we look forward to serving you again with more delightful floral experiences.
Reviewed Oct. 2, 2026
I had a good experience with FTD. I found them on the internet. The person who received the arrangement that I purchased really liked it. The transition was smooth. They delivered as promised. They were on time, and it was quality. So, I can't really complain. I would recommend them.
Thank you for sharing your experience with FTD. We're delighted to hear that the arrangement was well-received and that the delivery process was smooth and on time. It's wonderful to know that the quality met your expectations. We appreciate your recommendation and look forward to helping you create more beautiful moments in the future!
Reviewed Oct. 1, 2026
I ordered a beautiful full sized wreath from FTD for a dear relative's memorial service that I could not attend. After the service I received notice from my cousin who did attend the service, that the wreath never showed up. FTD never contacted me to let me know. When I called them, they stated that the florist never confirmed back with FTD that the flowers would be sent. Apparently no one at FTD did anything with that information and so no wreath was sent and therefore no family representation was delivered to the memorial. This makes me so angry. Upon calling FTD, their response was an agent, and then a supervisor, reading a canned apology response. At least they could have practiced their canned response so that it didn't sound like they were reading it for the first time. FTD responded by crediting me back and sending a $50 bouquet to one of the family members. Weak.
We sincerely apologize for the distress and frustration caused by the failure to deliver the wreath for your relative's memorial service. We understand how important it was for you to have a meaningful representation at the service, and we deeply regret that this did not happen.
The failure in communication with the florist and the subsequent oversight on our part are unacceptable and not reflective of the service we aim to provide. We apologize further for the interaction you had with our customer service team, as it did not meet the empathetic and responsive approach we strive for.
While we have issued a credit and sent a complimentary bouquet, we understand this does not fully compensate for the emotional impact of the experience. Your feedback is crucial for us to make improvements and prevent similar situations in the future.
Thank you for bringing this to our attention, and please don’t hesitate to contact us directly if there's anything further we can do to address your concerns.
Reviewed Oct. 1, 2026
My overall experience with FTD was great. I liked the arrangements that I purchased. For the price, compared to other places, it was really good. The people I talked to had a hard time understanding me, and I understanding them. But that was the only bad part.
Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the arrangements and found our pricing competitive. We apologize for any communication challenges you encountered and appreciate your understanding. Your feedback is important, and we will continue working on improving our service. We look forward to welcoming you back for more enjoyable experiences in the future.
Reviewed Sept. 30, 2026
FTD has been pretty good. I've only had one incident where I had to get a refund, and it eventually went through. They said they could deliver it, and they didn't. They never made it, but I got an email saying they did. It was a mess, but that was the only time I've ever had an issue with them.
Thank you for sharing your experience with FTD, and for your positive words despite the challenges you faced. We are glad to hear that overall, you've had good experiences with our services. We apologize for the incident where the delivery did not go as planned, and appreciate your patience in resolving the issue with the refund. Please know that we take all feedback seriously and are committed to ensuring each delivery meets your expectations. We value your continued trust and look forward to serving you more seamlessly in the future.
Reviewed Sept. 29, 2026
I was online and FTD popped up. I liked the reviews that I've seen. The arrangement that I ordered was really good. The colors stood out to me. I put some blues in there, and the sunflowers were really nice. It made it pop out a lot. The person I sent the flowers to loved it. I'm in another state, so I had to send it to somebody in another state. FTD's delivery meet the requirements. The prices were really good, too. I was surprised. My experience was quick because I did it like the night before, and they still were able to process my order. That's what I really liked about it. If you need a quick flower arrangement, then you can go there. They pretty much can do it for you.
Thank you for sharing your wonderful experience with FTD. We're delighted to hear that the vibrant colors and beautiful arrangement truly stood out and brought joy to the recipient. It's great to know our service exceeded your expectations, especially with our prompt delivery and competitive pricing. We appreciate your recommendation for our quick flower arrangements and look forward to helping you create more beautiful moments in the future.
Reviewed Sept. 28, 2026
I've known about FTD forever. Most recently, I ordered the highest arrangement, the premium, most deluxe one. It has a bunch of different colors. It had some sunflowers and some birds of paradise, and it was a big mix of stuff. It was cheery-looking. The person that I sent it to said thank you.
Thank you for sharing your experience with FTD. We’re thrilled that the premium arrangement you selected brought cheer to the recipient. It's wonderful to hear that the colorful mix, featuring sunflowers and birds of paradise, was appreciated. Your feedback is invaluable to us, and we look forward to continuing to serve you with beautiful arrangements that spread joy.
Reviewed Sept. 28, 2026
I got two dozen multicolored roses for my wife’s birthday and navigating FTD’s website was easy. There was no problem with the checkout process but my problem was with the quality of the flowers. It cost $200 and they lasted three days. I understand it's been handled multiple times and there are temperature changes. But I expected a lot more. The product that FTD sent sucked and I’ll never use them again. Friends asking about FTD should see if Teleflora is available.
We sincerely apologize for the disappointment you experienced with the quality of the roses you ordered. We understand how important it is for gifts to meet expectations, especially for special occasions like a birthday. The longevity and freshness of our arrangements are paramount, and it is clear that we fell short in this instance.
Thank you for acknowledging the ease of our website navigation and checkout process. However, we recognize that these positives do not outweigh the concern you had with the product itself. We strive to provide premium products and assure you we are committed to addressing this issue to prevent future occurrences.
We value your feedback and would like the opportunity to make this right. Please reach out to our customer service team so we can discuss how best to resolve your concerns. Your experience is important to us, and we hope to regain your trust.
Reviewed Sept. 27, 2026
I order often from FTD and I’ve always had a positive experience. The last time I ordered flowers, I got a call from the driver that the flowers that were being sent were going to a private home that was gated. FTD works with different florists here and there and whoever they dispatched to was nice enough to call us and say they couldn’t get in. No one was answering, so I told them to just leave the flower arrangement at the gate because we couldn’t get in touch with the homeowner. But they got the flowers and everything was fine. The communication was great. Somebody called and let us know that they couldn't get in, and they didn't just leave the flowers thrown on the ground.
Thank you for sharing your experience with us. We are thrilled to hear that you always receive excellent service from FTD and that the florist went the extra mile to ensure your delivery was handled with care. It's great to know the communication was effective, showing our commitment to providing a smooth and reliable delivery process. Your feedback is invaluable, and we look forward to the opportunity to delight you with more exceptional floral arrangements in the future.
Reviewed Sept. 27, 2026
Every once in a while, I've had a bad experience with FTD. One time, I ordered the deluxe flowers for my daughter, and they came looking like something from the bargain bin at the grocery store. I complained and they rectified the problem. So that was good. But last year, I ordered a Christmas arrangement for a friend, and I selected something that had a festive, Christmas-like vase. And when she got it, it was just a standard vase. So, that was a little disappointing. But overall, it’s been a very good experience.
Thank you for sharing your experience with us. We're pleased to hear that overall, you've had a positive experience with our services. We apologize for the moments that did not meet your expectations, such as the deluxe flowers and the Christmas arrangement vase. It's important to us that your selections are accurate and meet the quality you expect. We appreciate your understanding and the opportunity to rectify earlier issues. Please know that your feedback is invaluable as it helps us improve our services. We're committed to ensuring your future experiences are consistently delightful. Thank you for being a valued customer.
Reviewed Sept. 26, 2026
I've heard about FTD years and years ago. Most recently, I got an arrangement for my daughter, Jennifer, and it was a fall bouquet. The quality was good. Overall, my experience with them was fine.
Thank you for sharing your experience with us. We're pleased to hear that the fall bouquet for your daughter met your expectations and that you found the quality to be good. It's wonderful to know that your experience with us was satisfactory. We look forward to the opportunity to provide you with more beautiful arrangements in the future.
Reviewed Sept. 26, 2026
I ordered a birthday arrangement from FTD for my aunt who lives in a different state and she loved it. It was very easy navigating the website and the order arrived on time. Everything worked out well. I'll use FTD again in the future. They do a good job.
Thank you for sharing your positive experience with FTD. We're thrilled to hear that your aunt loved the birthday arrangement and that the process of ordering on our website was easy for you. It's wonderful to know that everything arrived on time and as expected. Your feedback is greatly appreciated, and we look forward to helping you celebrate more special occasions in the future with our floral arrangements.
Reviewed Sept. 24, 2026
This was a beautiful arrangement of a cake made out of flowers sitting on a cake platter with candles.
Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed the unique design of the cake made from flowers. It brings us joy to create memorable and beautiful arrangements that leave a lasting impression. We look forward to the opportunity to provide you with more creative floral creations in the future.
Reviewed Sept. 23, 2026
Hello - the service was fine, although the flowers themselves looked like they had just put together a bunch of random flowers. I should have requested no carnations and no dyed flowers. They were appreciated by the recipient, nevertheless, so mission accomplished.
Thank you for sharing your feedback with us. We're glad to hear that your recipient appreciated the flowers, achieving the intended purpose of your gift. However, we understand your concerns regarding the arrangement and the inclusion of carnations and dyed flowers. We strive to provide arrangements that meet our customers' personal preferences and expectations, and we're sorry to hear we missed the mark with your order. Your insights are important to us, and we will use them to improve our service. If there's anything further you need, please feel free to reach out.
Reviewed Sept. 23, 2026
Overall, I had a very positive experience with my recent order with FTD. I wanted to send flowers to a friend who lost her beloved cat, and needed them delivered by a certain date for a ceremony. FTD came through for me, even when I accidentally chose the wrong date and called to see if I could reschedule. My delivery was rescheduled right away, and my flowers arrived on time with no issues.
My only complaint would be a lack of intuitive and accessible order tracking. While I received an email confirmation receipt for my order, I never received updates after that and was never given a tracking number or link to see where my order was and if it was still on time. I had to call to check myself, which worked out but is a very old-fashioned. I would recommend taking a look at your existing technological infrastructure and website and considering updating your order tracking experience.
Thank you for sharing your positive experience with us. We're delighted to hear that your order was successfully rescheduled and delivered on time for your friend's ceremony. We understand the importance of such timely deliveries, and it's wonderful to know we could meet your expectations.
We apologize for the inconvenience you experienced with our order tracking process. Your feedback is invaluable, and we are actively working on enhancing our technological infrastructure to provide more intuitive and accessible tracking options. We appreciate your suggestions and are committed to improving our services to better serve our customers.
Thank you for your recommendation. We look forward to assisting you in the future with a more seamless experience.
Reviewed Sept. 23, 2026
Beautiful flower arrangement delivered on time and with care to an assisted living facility that was having an outdoor fair... i.e., the delivery took extra effort to make, and that is what happened.
Thank you for taking the time to share your experience with us. We're delighted to know that the flower arrangement was delivered on time and with care, especially given the extra effort required for the outdoor fair at the assisted living facility. It is our priority to ensure every delivery is handled with attention and professionalism. We look forward to serving you again with more beautiful arrangements in the future.
Reviewed Sept. 22, 2026
The floral arrangement was easy to select and very much appreciated by the anniversary couple. The flowers were delivered as requested. The whole process was easy and will be used again.
Thank you for sharing your positive experience with us! We're delighted to hear that the floral arrangement was well-received by the anniversary couple and that the delivery met your expectations. It's wonderful to know that you found the process easy and that you plan to use our services again. We look forward to assisting you with more beautiful arrangements in the future!
Reviewed Sept. 22, 2026
Was a bit disappointed with the final arrangement. I chose it because it looked more creative, not as traditional, and it seemed a bit sloppy and not well planned.
Thank you for sharing your feedback with us. We're sorry to hear that the final arrangement did not meet your expectations in terms of creativity and presentation. We strive to deliver uniquely styled arrangements, and it's disappointing to learn that we fell short in this instance. Your input is invaluable, and we appreciate the opportunity to address this. Please contact our customer service team for further assistance, as we'd like to make things right and ensure a more satisfactory experience in the future.
Reviewed Sept. 22, 2026
I was born in America and FTD is like apple pie here. I use them because my wife likes flowers. Also, the older I get, it seems that more friends or parents are passing, and I don't do funerals, so it's easier for me to send flowers in lieu of. I tend to get thank you cards a lot and my wife enjoys the flowers that I send to her. So I give FTD 5 stars.
Thank you for sharing your delightful experience with FTD! We are thrilled to know that our floral arrangements continue to bring joy to both you and your wife. It's heartwarming to hear that you've found a thoughtful way to express your sentiments to friends and family, especially during such meaningful occasions. Your appreciation inspires us to keep delivering exceptional service and beautiful flowers. We look forward to being part of your future moments and providing you with more lovely arrangements.
Reviewed Sept. 21, 2026
I am extremely disappointed with my experience with FDT Florist. The flowers I ordered looked nothing like the arrangement pictured and advertised. What was delivered was completely different and did not come close to the quality or appearance I paid for. To make matters worse, the delivery was very late. I was told around 1:00 PM that the flowers would arrive within 20 minutes, but they did not arrive until after 8:00 PM. Being given inaccurate information throughout the day only made the situation more frustrating.
This was a special flower delivery, and I expected the arrangement I selected and paid for to be delivered on time. Instead, I received something completely different, hours late. This was unprofessional, disappointing, and unacceptable. I have requested a full refund and expect the company to stand behind what it advertises and sells. I would not recommend FDT Florist based on this experience.
We sincerely apologize for the disappointing experience with your flower delivery. We understand how important it was for the arrangement to match the picture you selected and to arrive on time, especially for such a special occasion. The differences in the arrangement and the late delivery are not reflective of the service we aim to provide.
We're sorry for the inconvenience and frustration of being provided with inaccurate delivery information. We appreciate your patience and feedback and are reviewing what went wrong to prevent similar issues in the future.
We can confirm that a full refund was issued to the original payment method, as well as a redelivery was sent out, free of charge.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Reviewed Sept. 21, 2026
FTD was in the commercials from 20 years ago. I ordered from them online recently and it was pretty easy. I sent the arrangement to someone else, but they said it was beautiful. So FTD gets 4 stars from me.
Thank you for sharing your recent experience with FTD. We're delighted to hear that the online ordering process was straightforward for you. It's wonderful to know that the arrangement was well-received and described as beautiful by the recipient. Your feedback is invaluable, and we appreciate your support. We look forward to continuing to provide you with exceptional service and lovely floral arrangements in the future.
Reviewed Sept. 19, 2026
I ordered an arrangement from FTD for my boss. He enjoyed it. He had a good experience with it. It was for a funeral. It was a big bunch of flowers that would go up near the casket. Placing the order online was easy. I added a card, and that was good too. I entered my own information into it, and it worked fine. The arrangement was on time, and they did a good job.
Thank you for sharing your positive experience with FTD. We're thrilled to hear that your boss enjoyed the arrangement and found it fitting for the occasion. It's great to know that the online ordering process was smooth and that the flowers arrived on time. We strive to ensure every aspect of our service meets your expectations, and your feedback helps us continue to improve. We look forward to assisting you with more beautiful floral arrangements in the future.
Reviewed Sept. 18, 2026
The good thing is, they delivered in Labor Day weekend. Thanks for that. The bad thing is they didn't deliver the lavender vase they advertised and the display was less than spectacular for 130.00.
Thank you for sharing your experience with us. We're glad to hear that the delivery was smooth, especially during a busy weekend like Labor Day. However, we're sorry to learn that the lavender vase and overall presentation did not meet your expectations. This feedback is invaluable, and we will take it into account to improve our service. We have issued a partial refund off the merchandise cost to help make up for your experience. We appreciate your patience and understanding.
Reviewed Sept. 18, 2026
I ordered a birthday bouquet of flowers with a plush bear which cost $21.99. The whole reason I bought this arrangement was the bear was a perfect add on. Unfortunately the florist decided they would add some chocolate sampler instead. Extremely disappointed at the lack of communication and professionalism I experienced.
We’re truly sorry for the disappointment and frustration caused by your experience. We completely understand that the plush bear was an important part of the arrangement you selected, and we apologize that it was substituted with a chocolate sampler without any communication or approval from you.
We have processed a refund of $23.42 for the cost of the teddy bear to your original payment method. Please allow 1–3 business days for the refund to appear on your account, depending on your financial institution.
We sincerely apologize for the lack of communication and for not delivering the arrangement as you expected. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
Reviewed Sept. 18, 2026
Flowers were sickly looking, delivered a day late, greeting was on a wrinkled folded piece of paper, never received email delivery confirmation, and not nearly the same amount of flowers as depicted in picture, all for over $86, wish there was a half star rating.
We’re truly sorry to hear about your experience. The flowers should have arrived fresh and beautiful, on time, and presented with the care and attention shown in our product photos. We also apologize for the wrinkled greeting card, the missing delivery confirmation email, and the difference in the quantity and appearance of the arrangement you received.
We completely understand your disappointment, especially given the amount you paid. As an apology, we have processed a full refund to your original payment method. Please allow 1–3 business days for the refund to appear on your account, depending on your financial institution.
Thank you for bringing this to our attention, and we’re sincerely sorry that we fell short of the experience you deserved.
Reviewed Sept. 18, 2026
It was easy to navigate the website of FTD. I purchased from them recently, and it was good. They were beautiful. They said they would be delivered that day, and they were delivered.
Thank you for choosing FTD and for sharing your positive experience. We're delighted to hear that our website made it easy for you to navigate and complete your purchase. Knowing that the flowers were beautiful and delivered on the same day as promised brings us great joy. We appreciate your feedback and look forward to assisting you with your future floral needs.
Reviewed Sept. 17, 2026
I'm perfectly happy with FTD. The customer service is excellent. The quality of the arrangement is up to the florist on the receiving end of the line and so far, it's been very nice.
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service has met your expectations and that you've been pleased with the quality of the arrangements. It's wonderful to know that our florist partners continue to deliver arrangements that you're happy with. We appreciate your feedback and look forward to the opportunity to serve you again in the future with more beautiful floral creations.
Reviewed Sept. 13, 2026
I wrote a medium length message on my card that I worked hard on and the flowers arrived without a card or who they were from.
Thank you for sharing your experience with us. We understand the importance of including a personal card with your floral delivery, and we're truly sorry that it was not attached in this instance. We want to ensure your thoughtful message accompanies your gifts in the future.
We have reviewed the order in question, and it appears there was a card included, however, it did not include a name for the sender. We would be happy to reach out to the recipient directly to inform them of what was printed on the card.
Your feedback is invaluable as we strive to improve our service, and we look forward to the opportunity to exceed your expectations next time.
FTD Company Information
- Company Name:
- FTD
- Website:
- www.ftd.com