FTD Reviews

I ordered flowers for my mum's birthday to be delivered yesterday (Sunday January 4th). I placed my order the Thursday before (January 1st) and wanted them delivered ON her birthday.

Ordered flowers 12/22 for same day delivery. No flowers received. Called morning of 12/23 to find out that the store didn't have flowers. My order was given to another store. I ask the rep to call to ensure arrangement is available. Rep confirms that flowers will be delivered same day. I ask for delivery charge to be waived and agreed. I receive an email charging me for *full amount* on 12/24. I return from vacation on 01/02 only to find arrangement not received. I call and rep informs me that they didn't have flowers, therefore refunded total amount. No notification of cancellation - appalling. I spoke to supervisor, Lester, who asked if i wanted to place another order.

Today was my mother-in-law's 90th birthday. I decided to use their service as they indicated that they can deliver flowers today, 31st of december. I placed an order at around 11 a.m. and received a call from them at around 6 p.m., letting me know that they can only deliver flowers in 2 days!!!! Because they don't have anyone to do it today!!! I was extremely disappointed with their service because it was already too late to go to a flower shop to buy flowers. I will never ever use their service again. Don't promise what you cannot do!! Don't lie to your customers!

I ordered a bouquet. A gesture in sympathy. Bouquet I chose could range from 39.99 to 69.99. I chose the 59.99 bouquet option for a fuller arrangement. After taxes and delivery cost was 86.99. The bouquet that was delivered matched the arrangement in terms of flowers but had so few blooms that it looked like the 39.99 version-- not the 59.99 version. What is the point of them having images if you can't rely on the images to manage customer expectations. My mom was the recipient. Her words were "thanks, but you got ripped off". I'm sure I could have went to a grocery store with 25.00 and got a comparable bouquet.

I'm giving FTD customer service one star. I've been on the phone for more than 45 minutes now and I still cannot get a live person. DO NOT ORDER from this website---VERY unreliable.

I ordered a Christmas arrangement. What was received was nothing described in the website! Not worth the amount paid! When I called FTD they stated they would send another arrangement which looks like the picture on the website. The customer service rep stated she will call the florist personally with instructions to send what was pictured on the website and that my account will be credited 20 %. The account was credited 13 dollars, however no arrangement was delivered. They also didn't care to see the actual picture of what was delivered.

I ordered flowers to be delivered to a laboratory scientist who was working on Christmas Eve. They never arrived. FTD did not contact me. I contacted them. They only apologized--no compensation. They said the delivery was out of range. The delivery was to a centrally-located hospital. They said they would be delivered on Christmas, instead-- still no flowers delivered--worst service I have ever experienced from a florist. FTD is expensive--no excuse for such shoddy non-service.

On Dec. 15, 2015, I went online to FTD.com to order the FTD Glowing Elegance Centerpiece. It had 4 levels of flowers: good for $54.99, better for $64.99, best for $79.99, exquisite for $89.99. Since this arrangement was for my family's annual Christmas party, a very special event for all of us, I ordered the Exquisite arrangement. When I clicked on my shopping basket, however, it showed: "Good $89.99." Concerned that there might be some confusion as to which arrangement I had chosen and was paying for, I canceled my online order and called FTD at 1-800-736-3383, the number listed at the bottom on the webpage for this arrangement.

I placed an order more than a week ago for three centerpieces for my tables for Christmas dinner. I received an email that I would have delivery today. I then received an email that delivery had been completed. When I got home, I walked around entire house and there were no centerpieces. I then called FTD and was told that the next delivery would be December 30th. Who wants Christmas centerpieces delivered on 12/30? FTD is horrible. I will NEVER use them again. I am so frustrated and disgusted. Thank God for 1-800 flowers.

Ordered December 11th. Received an email last Friday saying that they were pushing my original delivery date of December 22nd back to December 23rd, but that my recipient (my mom) would receive an upgraded bouquet. Flowers came in a box DESTROYED. Tops broken off!! The "arrangement" was not arranged. What a mess and a disaster! I've NEVER had an issue with ProFlowers, but I thought I'd try out FTD. NOPE. DO NOT USE FTD!!!

I ordered flowers online last Thursday for a funeral at 11:00 AM today. The service time was noted on the order form. I just. Received a call from ftd.com informing me that the florist missed the service. Have asked for a refund and a letter of apology to the bereaved family!!! Better get the refund. Also asked to speak with a supervisor. Got tired of waiting on hold. DO NOT USE THIS SERVICE.

To my surprise, I received an email showing a different amount for the bouquet- $39.99. I called FTD's customer service to verify - I was told that the order is cancelled because the price was $39.99 not $19.99. I asked to speak with a supervisor or manager and I was told that I have to call back.

I wish I had did some research before ordering from FTD. I see I am not the only that got ripped off by them. I received a coupon for 25% and decided to send my special aunt, who is in home hospice, something to brighten her day. I ordered the full and lush bouquet. It was supposed to be an upgrade to the picture shown. They sent me an email stating they were unable to locate a local florist and were upgrading it again. With that, I assumed an amazing arrangement would be delivered. That was so not the case.

Instead of ranting and raving for 10 pages, I'll just give the facts: Easy purchase (required purchase before any other options were available to see). Liars (spoke to 6 different south-Asian reps & managers who didn't know English, but promised the "de flowaz is on de wai nouw". Waited all day, no flowers, called several times. Called next day. Their story changed from "wrong address provided", to "nobody was home" to "florist couldn't make the arrangement in time." They lied hoping I wouldn't know the better. Took over an hour to get someone to give me a refund (they kept offering 5% discounts and next-day delivery). Finally looked at other reviews, VERY glad the flowers weren't delivered because their pictures lie, the flowers aren't REMOTELY close to what is promised. Was very glad this was a simple love gesture to my wife, and not a critical event. Went with a nice local florist. Was very happy. Will try my hardest to let everyone else know that FTD is a scam from Asia.

Awful service and unwillingness to compensate for miserable service. Placed and order 12/15 early in the morning only to have it cancelled, because they can't make good on bundling two bouquets as one and insisted I ship them separated since the order is already being worked on. Refused to refund any service charges applied, or offer an alternative bouquet to mix into the order, so the order got cancelled. I ended up purchasing 24 roses of the same kind, which was already being worked on to make the process easier. They called me later in the evening to tell me they can't fulfill the order until the 2nd business day and that the 'deliver before 12 PM' isn't guaranteed. Really!!! DON'T DO BUSINESS WITH FTD.COM - horrible sales and customer service.

Ordered 6 days in advance. Choose 3rd day delivery so this large special arrangement/basket would arrive on the day of my parent's 71st wedding anniversary. Yes, 71 years... A VERY SPECIAL DAY. FTD failed. NO SHOW. Contacted them and said it would arrive 4 days late! That was not acceptable. I asked what they could do and they offered a 15% discount. WHAT! That wouldn't even cover the shipping I paid. I WILL NEVER USE FTD AGAIN AND I WILL BE SURE TO TELL EVERYONE I KNOW TO NEVER DEAL WITH THEM. You would think they would have been more accommodating to a customer. At the end of the conversation they said they would cancel my shipment and give me a refund. We suspect they never even shipped the item.

I've placed an order on December 10. The flowers were supposed to be delivered during normal business hours on December 11, and I've specified that it was going to be delivered to a business. My wife did not get the flowers, and I've called FTD request a full refund for the amount of the order, since it was not delivered. They keep me in the phone for 45 minutes, and did not want to process my refund since they had to check with the local florist, which never delivered the flowers. The whole point is, I didn't buy flowers to the local florist. I've purchased online and paid to FTD. It is not my concern their relationship with the florist. FTD should be accountable for their actions and issue a full refund. They have ruined my plans, and now I'm forced to place a dispute with my credit card company.

I ordered my Mom an arrangement for her birthday since she was sad about having lost a man who was her Father figure on the same day so I thought that I could surprise her to brighten her day. Placed a same day delivery, well before noon, and when I called her to ask her if she liked the flower, she said "what flowers" and she was not kidding. No flowers were delivered, called twice and was told someone will call you back only to listen to the rep laugh when I told her how furious I was with. What kind of a place is this and like do they think that we crap money. It's not like they are reasonably priced - they are expensive. I WILL NEVER DO BUSINESS AGAIN WITH FTD. THEY LOST A CUSTOMER AND I WILL SPREAD THE WORD AMONG MY COLLEAGUES AND KNOWN ASSOCIATES.

Did not deliver the flowers I've ordered as scheduled, instead they offered me a refund. I waited until 9 pm as promised to deliver my order. 9 pm passed and my flowers are still not delivered. I was so embarrassed to my family. Advice, don't use this company if you are counting a serious completion of your order.

I had ordered flowers for my sister's birthday...same day delivery. When the flowers did not arrive by 6PM, I called FTD and told them that I wanted to cancel the order. They tried to get in touch with the florist, but were unable to. They said that they would give me a 10% discount to have them delivered the next day. I told them that was not acceptable and that I wanted to cancel the order. They agreed to cancel the order, but told me that they could not give me a cancellation transaction number until they spoke to the merchant. They would not allow me to speak to a supervisor. My sister texted me a short while later to thank me for the flowers....along with a picture. I was so embarrassed!!! Not only did they arrive late, but they were so much smaller than what was advertised online. I will never do business with them again.

AWFUL, embarrassing floral arrangement. The worst. See photos attached, 1st is what was received, second was what was ordered. Not in any way near what was represented in their online advertisement. That ordered was in a cut glass vase, with rust colored roses, lilies, bi-colored mums and my favorite - hypericum berries - they never made it into the vase. I ordered the next to the largest arrangement (was to be 18 inches across - don't think it made 12). Was a thank you gift for being hosted to Thanksgiving dinner - so embarrassing. Delivered by someone in an unmarked car, no florist name on the arrangement, cheap piece of cheap, tacky, twisted ribbon tied around the neck of the vase, crumpled message card... FTD not marked on the delivery. I was mortified. Paid $95.21 for a $15 - $20 bunch of old flowers in a cheap vase. Supposedly I am getting a $25 gift card - to what I do not know. BUYER BEWARE on this site - bad, bad business. Very disappointed and unhappy customer.

TOTALLY unsatisfied with FTD. While happy with products & services in the past, my order was unacceptable in three ways: Item was a centerpiece with candle anonymously left on front porch with candle tipped over. No greeting, no personal hand-off to recipient. Item was delivered without sender card attached; recipient did not know who it was from further delaying gratitude to sender and delaying opportunity for sender to complain within seven day guarantee window. Freshness did not last seven days. Called on seventh day and was told my call was past seventh day as first day counts toward the seven total. The ‘At least seven days’ clock should not start until time of delivery, not with one day deducted at time of delivery. Customer service rep initially offered 30% refund, escalated to manager who offered 40% but would not honor seven day guarantee. I will be considering other flower companies on my next order.

I ordered my daughter an arrangement of flowers from FTD for next day delivery. She received it, took a pic and emailed me the pic of the flowers with a thank you. I was shocked! The only similarity the arrangement had was the dominant color of orange. I ordered her the more expensive arrangement and boy was it sparse. It certainly didn't look like what I was led to believe it would. It had a lot of cheap fill in greens instead of the promised flowers. I just immediately emailed FTD and received an auto response that they were working on it. No one contacted me and that was 5 days ago. Yesterday I sent another email and again I never got a response. I guess I'll try a local florist next time, one that I can trust. FTD has lost my business.

I had a ftd send flowers to a friend's MIL wake earlier this week. The flowers arrived later than I was told, they were wilted, had no dirt, and no card (even though I asked for one). After calling to complain, I was told that a new, fresh set of flowers would be sent out on Friday, to find out later Friday night that they still had not delivered flowers. I'm so saddened that this kind of thing happened, and especially for a sad time in a family's life.

I wanted to surprise my wife with flowers a few weeks so I picked out a nice bouquet for same day delivery only to learn later that they "could not find a florist to make the delivery today." The order was placed early in the day. Alright, bummer. Two weeks later I tried FTD again - and again they failed. "We regret we cannot find a florist to make the delivery today, can we deliver tomorrow?" NO, YOU CANT DELIVER TOMORROW, THAT'S WHY I CHOSE THE SAME DAY DELIVERY BOX!

My daughter had her first baby. I checked FTD web and placed the most expensive Bouquet with teddy bear and Baby girl balloon. I was very disappointed to find that FTD delivered the smallest cheap bouquet. I called FTD Customer service complaining. They promised to replace the bouquet with the right size. My daughter hasn't receive anything. FTD are CHEATER...... Don't use them

About 2 weeks ago I ordered flowers for same day delivery for my mothers B-day. She was upset that all of her friends from work had moved on, and no one there would know if was her birthday. So I was excited for her to receive the flowers as a small pick me up. Well I talked to her that night, and found out they never arrived. She was at work till 6, but never received the flowers.

Flowers were half dead when they arrived. The leaves were already black and falling off. I have never seen such a terrible display. I will let my daughter-in-law not to use this florist again.

I ordered sunflowers for my mother's 90th birthday as I was looking for something bright and lively that I thought would brighten her day. They arrived unopened with instructions of how to best get them to bud. Only 1 partially opened and they all wilted within a day. My mom was bummed, I said I would contact FTD to see what they could do. The one I talked to on the phone said Customer Service is their priority and agreed to reship. They did. Second batch of flowers even worse than the first, all wilted within a day. My mom was embarrassed to tell me until I called to see, this time she was telling to complain to FTD. Due to my busy schedule I finally contacted FTD approximately 9 days later. They put me on hold and returned with the verdict that you have to contact them within 7 days and they would not honor it. A $20 voucher for next order!! What?? What next order? It's not the money I Lost it's the principle to do what's right and and so-called guidelines or not. I'm a screw-up in my mother's eye for USING FTD. Do Not Use FTD if you want satisfaction, it's back to 1-800- Flowers from now on. Later FTD I WILL tell my friends!

Plant arrangement ordered for deliver to Kirkland, WA (suburb of Seattle) as an anniversary gift. Received contact from FTD the evening of the delivery date stating the florist didn't have the plants for the arrangement and didn't deliver anything but would deliver the next day. Was told a 10% credit would be issued for the delay. Evidently they didn't have the plants the next day either because what was delivered was NOTHING like what I ordered. 1 of 6 plants matched what I paid for. I ordered the A Bit of Sunshine Basket by FTD and received something that looked like a florists choice valued at half the price. I sent pictures to FTD and received a canned response about 20% discount. That was not okay as I had paid $110.00 for something that FTD sells for $54.00. The next response was they would have to contact the florist. Two weeks later I contact FTD again. This time they offered me a 30% discount. A week goes by and I have not received any credit for the late delivery or the delivery of the completely wrong product but I got another canned response stating the exact same thing that the others did. I have no idea what the problem is with these people and am getting very irritated!

Flowers were not the flowers that were ordered and looked absolutely nothing like the correct ones. The note was also nothing like what I typed up on their website and on my receipt. Most of the note could not be read. After reading all the bad reviews, I proceeded to call customer support to make sure the flowers would arrive on time. They had no idea or if they would arrive on the correct date. Overall awful company!

I ordered the Purple Pop Bouquet with the purple vase at the "BETTER" option and got something that did not even remotely appear to be the same. The website states " Presented in a violet purple glass vase to give it a poshly purple pop look." The vase was not purple. The website also states "BETTER bouquet is approximately 16"H x 14"W." The arrangement sent was 8" high X 9" wide. The arrangement they sent was nice but not worth the price I paid. I called customer service and thought 50% should be sent back as the bouquet and vase were 50% less than stated and they would only do 20%. After being on hold for 20 minutes waiting for a supervisor and reading all these terrible reviews, I gave up. BOTTOM LINE, DO NOT USE THEM! From now on I will only go right to my local florists.....

I placed an order with FTD.com for flowers to be sent to my grandmother for her birthday. The scheduled delivery date was for Friday, October 31, 2014. Called my grandmother today to wish her a Happy Birthday, November 3, 2014 and asked her how she liked her flowers. To my dismay, she notified us that she never received her flowers. Called FTD to inquire why the flowers had not been delivered and they said they could not find a driver to deliver them. We asked why it took 3 days for them to contact us and let us know they weren't able to deliver the flowers. No response. I will not be buying from FTD.com ever again. I am disappointed with their customer service to handle the order and am not pleased with the responses they gave as to why the flowers weren't delivered. The saddest part about this whole thing is we ordered the EXACT flowers my grandmother received last birthday, that she loved so much, but now will need to find a new flower company to work with that actually lives up to their promises.

Flowers came one day late even though were paid for the same day delivery. They were wilted. One head of a flower just fell out while unwrapping it. The delivery guy kept calling and postponing his arrival, so was stuck all day at home waiting for him. The thing that did it for me was the envelope with personalized note. See the pic. I mean what happened to it? I want the florist or the delivery guy to spend over 100$ to say "I love you" with a note that looks like a piece of it was simply beaten off. I did not open it. It looks exactly as it came.

I ordered 1 Azalea bonsai plant for my sister's birthday for 9/23/14. I was charged for 2 plants. I only ordered 1 and they duplicated my order for 2 plants. Although 2 were delivered, I was in a jam because I didn't expect to pay for 2. My sister said after 30 days both plants died even after following instructions. I called customer service 3 times. Was on hold for a long time. Asked for a supervisor and then was disconnected. The best they could offer me was a $10 credit. Then the 3rd person I spoke to offered me a $20 credit. I told them I would like a refund check. I told them why would I ever order from them. The credit would not help me. Let's see what happens. Will I get a $200 refund check or not. I will also call my credit card company and complain. I am upset that they kept my credit card information in their records. I did not agree to that. Never never order from this company. They have horrible plants that die shortly and they really don't try to make things right. They are also overpriced. I would give them a zero.

We ordered flowers for a funeral and they were not delivered. Although I got an email that said our order had been delivered, FDT called at 1 p.m. and said the local flower shop did not get their message. They offered a 30% discount and I asked for them to be delivered to the family since the funeral was in the morning. FDT called back at 4 p.m. and said the local flower shop could not deliver them until tomorrow as the flower shop has "already delivered to the zip code". I cancelled the order. I would recommend calling your local flower shop instead.

So I ordered some flowers for our wedding anniversary, the flowers were to arrive for my wife on a Monday... They didn't arrive Monday or Tuesday or Wednesday, so I called in angry and the customer service understandably angry and was told they sent me an email on Wednesday stating the flowers were not available in my area. I was VERY angry as Wednesday is 2 days TOO late. I asked FTD how they were going to compensate me and TRY to retain me as a customer in the future... They offered me a $10 gift card, I told them to keep it. SO I used a gift card to pay for the flowers and for the past 3 weeks I have been trying to use the gift card online with negative results. I have been in contact with customer service and they have had the WORST CUSTOMER SERVICE EXPERIENCE. they didn't answer my questions and have left me out to dry. I WOULD RECOMMEND NOT USING FTD IF YOU WANT TO GET ANYONE FLOWERS. USE AT OWN RISK.

Ordered flowers to my daughter's 40th birthday a week in advance to be delivered on her birthday and they couldn't do it, delivered the day after. I spent over a hundred dollars and they gave me 4 dollars back because they couldn't do what they said they would do.

I sent my sister flowers for her birthday. She received a bouquet that not only didn't resemble the one I chose, but was a downgrade on it. I actually had paid for what the site offered as an upgrade of the bouquet, and should have never been so naive. I contacted ftd and asked them to rectify. Their response at my request of a refund or a replacement bouquet was to offer me a discount for the next order. Of course, not only will I never order anything from them again, but will refuse flowers from them if anyone is naive enough to use them to send me flowers. Never again.

Ordered flowers for my boss on a Thursday for bosses day from FTD and they had Magnolia's Flower Shop send us the flowers which did not arrive until 4:00 p.m. The flowers that were delivered looked nothing like the FTD picture and were almost dead. On Monday the flowers were totally dead so we called and they sent a replacement which still looked nothing like the picture and the arrangement is very very small, not an arrangement for $70.00. Called again and we will be issued a 25% credit but feel we should not have to pay at all. Do not order from FTD!!!

Piss poor excuse for 18 roses. The flowers were ordered by husband & sent to my office. They are wilted and whatever the green filler flower is, appears to have been outside in the frost last night.

First of all, I read all the policy regarding the flowers they will be substituting, the flower or color depending on the availability the flower - I do understand this. What I don't understand is that they completely didn't put any roses. They have several kinds of flowers and I only put 3. I have contacted them twice through their customer service and I have gotten no response at all. They have very poor customer service. It was my first time ordering flowers and I'm very disappointed. The bouquet looks nothing like the one on the Internet.

Buyer Beware: False advertising, poor quality, AND horrific customer service.

They sent a delivery confirmation email stating my order was delivered! My Loved ones confirmed flowers were NOT delivered! Called FTD that said, no local florist could fill my order and said that they emailed me, which they did NOT!! Spent $200 dollars for horrible service!! I will NEVER use them again!! Spreading the word to all my twitter / Facebook / Instagram followers to do the same!! My Best Friend's Mother passed away, and I cannot get some crappy flowers delivered!! I'm so mad/ upset / pissed off!! FTD = Horrible Company!

I ordered an $80 bouquet for my wife to be delivered on our 10-year anniversary. I have been working out of town so it was important to get these delivered. It was on a Thursday and she was leaving town Friday to meet with me. So Thursday came, no phone call, no delivery. Called FTD, they were no help. Come Friday afternoon a delivery service called at 3pm? Then dropped the flowers on our door. Wife would not be home till Monday. Monday morning dead roses on our door step. I called FTD again. They said that they will look into it? WTF? I have dead flowers!!! And not even close to the arrangement that I ordered?

I was attempting to place a flower delivery. I selected the "FTD You Are Special" arrangement (item #14-F1P) in the "best" configuration listed at $64.99. However, when I went to check out, I noted that the arrangement was listed as the "good" configuration, but the price was the same - $64.99. I attempted to call Customer Service. I was on hold for 15 minutes. The customer service agent who eventually answered was very difficult to understand but forwarded me to another number. After 20 minutes of being on hold with an irritating voice announcing every 15 seconds that "someone would be with me momentarily," I hung up. I really feel like this was a "bait and switch" operation. If I hadn't reviewed the small print carefully, I would have paid $20 more than the listed price for a "good" configuration and probably never would have known because it was to be delivered directly to another address. Shame on them! And furthermore, there is apparently no way to contact their customer service without an order number already in place.

I ordered flowers from FTD for a funeral. I ordered on 09/09/14 for delivery by 09/11/14. I received an order confirmation via email saying the delivery would be on 09/10/14. The plant (peace lily) was never delivered. I found out the following Monday that it had never been delivered. I had not been contacted by FTD, regarding the delivery. I ordered and put my trust in a company that is not trustworthy. I called, I had a very hard time understanding the representative. I asked where she was (I guess I was curious), she said an undisclosed location, REALLY black op flowers!!! After at least an hour on the phone I was finally given a supervisor. They say they are refunding my money. I am so unhappy with the way I was treated! Shame on you FTD.

I ordered flowers for my mom (from dad) for their 40th Wedding Anniversary, which was Sunday 9/7, to be delivered to her work on Thursday 9/4 since I knew she would not be there Friday. Bit of background... I've been ordering from FTD.com for many years, multiple times per year, to be sent to her work. I received a phone call on 9/4, the date of delivery, at 5:45 pm stating the flowers were not delivered because the address could not be located. The option given was to re-send the order the next day.

I ordered same day delivery of flowers for my best friend who just had breast cancer surgery. After 4 days and 3 phone calls she finally received them. They were NOT what I paid for or ordered! I could have received better flowers from Walmart.

No one should ever order flowers from the nuts. My flowers should have been there by 5 Saturday, nothing ever showed up and a waste of my time and money. I will never order flowers from this wackos again.

I ordered flowers for a FUNERAL to be delivered the day before the funeral. I'm in California and the flowers were to be delivered in Marysville, Wash. Thank God my daughter attended the service or I would never have known that my flowers had never been delivered. Once I stopped crying, I called FTD to ask why and was told the spray I ordered was not available in that area. When were they going to notify me???? I could have ordered different flowers had I been told. While they admitted it was their fault they made no attempt to take care of the problem and I was asked "What would you like us to do?" They offered to resend flowers, did they forget it was a funeral? The person I dealt with made it clear he did not care by the way he talked. I had to ask for a refund and still have not received it. I'm both sad and mad about how this was handled. How could they do this knowing the flowers were going to a funeral? Bottom line, I believe I never would have known the flowers had not been delivered if not for my daughter. I will NEVER use FTD again and will pass on how I was treated to everyone I know.

I ordered flowers for an out of state funeral I could not attend. My flowers were delivered to the funeral home two and a half days early. The moment I received the email of delivery confirmation, I immediately sent an email demanding answers. I received an automated response that someone would get back to me in 24 hours. I finally received an email... three days later (conveniently enough, a day after the funeral). It said "Upon investigation, we see that you are correct. The flowers were supposed to be delivered Saturday, not Thursday". That's it, that's all it said. I spent $83 on wilted flowers for a funeral. My mom sent flowers the same way through the same company, had just as many problems. Never ever ever even think of sending flowers this way.

I received a miniature rose for Mother's Day and it was pathetic. Container was broken and the plant was smashed... The shipper knew this because the box was undamaged but the plant was wrapped with broken container tossed in later. I complained to FTD, was promised a replacement and of course that never happened. I was asked for the order number and of course they said it was "invalid"... Go figure! I have shared this with all my family and friends and hope it has a trickle-down effect! I'll NEVER order anything from FTD and will continue to spread my dealing with them.

To start with, the bouquet was absolutely pitiful and half the flowers weren't even open. For a cost of $62, my wife received something that I could have picked up at the local grocery store for less than $15. FTD should be ashamed of themselves for describing bouquets with all flowers showing perfectly and not reflecting the actuality of what ends up being delivered to the recipient, which in my wife's case was the complete opposite of a happy birthday flower basket.. It looked more like something you'd see in the hospital room of a coma patient!

Experience was AWFUL. My order was supposed to be delivered Saturday. I received a call Saturday afternoon saying that there was no florist in the area that could deliver on Saturday and would Monday be ok. I said that was fine. By the end of Monday, nothing had been delivered. I did not receive a call or email. I called customer service and they said there was no florist in the area that could do that arrangement. Why was the order accepted if there is no florist in the area that can do the arrangement? Why was I not contacted on Monday that my order could not be delivered?

I ordered the "BEST-Bountiful blooms" arrangement for my wife on our anniversary. The arrangement was supposed to include a vase with a "Keepsake Hang tag" that said "Love." When the order arrived, I noticed the hang tag was missing. I also noticed that although I ordered and paid for the premium arrangement, it looked as though we were sent the lowest arrangement. While the picture on their website clearly showed at least 6 roses as part of the arrangement (mind you it was a side view, so there probably are supposed to be more on the other side) the arrangement we were sent only had a total of 4 roses!!

I ordered a medium floral display for my granddaughter's paternal grandmother's funeral. Florist delivered the small display in a very cheap looking substitute vase. I called ftd and was placed on hold while they called florist. Florist lied about what was delivered and told ftd that someone must have picked out of display because they delivered the correct one. The flowers were right next to the casket so no one picked out of it. While the display was pretty it was almost embarrassingly small. I did receive a partial refund from ftd, but this does not make everything ok with me. I will never use ftd again if there is no quality control. There are dozens of other florists to pick from. Too bad I can't have a do over.

I placed an order for my Aunt's burial services to be delivered on 6/20/14; this date was listed on the order confirmation. The services were 6/21/14. The flowers were delivered on 6/23/14 to the funeral home. The company would not refund the total cost. This is bad business. I will never order from them again. Due to the sensitive nature of the request and knowing that this was a burial arrangement; the timeliness of the order should have taken into consideration.

On Monday 6/16/14 I ordered by phone a bouquet of flowers to be delivered later that day for our daughter and SIL's first wedding anniversary. I opted to call because I wanted to try and use some of the same flowers they used in their wedding last year. Normally I use the Internet. On Wednesday evening when we talked to our daughter and heard they never received the order I called FTD. They had no record of my order, not connected to my phone, their address, or my credit card. Seemed odd, but when I called my credit card company sure enough there was the charge to me going to FTD on Tuesday for the amount we discussed. So not only did my gift not arrive, I was charged! Since FTD has no record, my only recourse is to file a dispute with my credit card co, and 6-8 weeks from now perhaps it will be resolved. I will never again order from FTD.

I have ordered several times from FTD.COM in the last 9 months with delivery address in both Washington, DC, and North Carolina. The average price point is $75-100. Each experience has been horrible. The bouquets have arrived wilted or not at all as described. FTD is a SHAM!!! DO NOT USE THEM!!!!

I placed my order right away in the morning, and to have the delivery that morning as well. It wasn't delivered. I called a day later and complained. They said they would call the florist and have the delivery done that day. Still no delivery. I sent an e-mail as well as called and got back "the order cannot be cancelled as it is in the process of being delivered". I will never again use FTD for flowers. I would rather drive an hour round trip in the wrong direction to go to a reliable florist and then deliver them myself an hour round trip in the other direction. The main question is, who knows when the flowers I ordered will be delivered? (If ever).

I ordered flowers for my mother for Mother's Day. Found out they were going to be somewhere else so I immediately phoned FTD back to inform them there was a change of address. The delivery date wasn't for three days so I figured it would be fine. I get an e-mail the next day saying they delivered it so I immediately call them and tell them it wasn't supposed to be delivered until Monday. They said to disregard that message that it was only confirmation that the florist received the new information. Well 10 days later meaning today I get to cancel my order all together because after 6 phone calls and the biggest runaround I've ever experienced they still were not delivered. Total days from the date order was placed until now... 14.

The product ordered was far from what they advertised it as being online. The flowers hardly looked like the ones I paid for. I gave these to my mother as a gift to Mother's Day. I wanted them to be as beautiful as the picture since I had forgotten to send her a card and I was very disappointed and embarrassed since she deserves a lot better. I complained to FTD. They only stated they were the leader in flowers and they were sorry I wasn't happy. They did nothing to rectify the issue and didn't offer any type solution, free flowers or even a discount on my next order. They did nothing! I will never order from them again. I have always ordered from the local florist themselves since they are going to be more honest and accurate than the online sites such as FTD and I will go back to doing that.

I had placed an order for flowers to be delivered to my daughters located at separate locations on Mother's Day. My eldest daughter called me on Mother's Day and said thank you for the Mother's Day flowers that weren't delivered. She informed me that the florist said that the address stated "ave" and not "st". I have attached the invoice and it clearly states "st" and not "ave" and even my other daughter's address does not say "ave". I immediately emailed customer service with no reply to this day. A couple of days later, I received an email to take a survey. I sent the survey and only received an apology. No refund or discount was ever mentioned. As you can see on the invoice, I spent about $400 for unsatisfactory service.

Don't ever do business with FTD.com. I order online all the time, and I'm the first to admit that mistakes happen. It's not about not making mistakes. It's about admitting you made one and making it right for your customer. That's a simple courtesy that this company has forgotten a long time ago. So, I ordered flowers on Wed before Mother's Day for my wife's mother for delivery the next day. No delivery Thursday... or Friday... or Saturday. Then Sunday morning (Mother's Day), I receive an email with the subject "FTD.COM order refunded - no florist available (Order Number:...)". Telling me 4 days after the delivery day left me with no options to get her mother a gift.

I ordered flowers on 5/9/14 to be delivered to my mother on Mother's Day. I ordered the FTD Sweet Devotion Bouquet and ordered the "Best-Bountiful Blossoms". On their website it stated this was a "same day" order and would be delivered on either Saturday 5/10 or Sunday 5/11, which both were fine with me. I found out on Mother's Day that they could not deliver and would deliver on Monday. I thought "ugh" okay, I contacted my Mother and said my "gift" would be late. It didn't arrive until Tuesday. Instead of this beautiful lavender & pink bouquet of Roses and Lavender, (which I understand there could be substitutions), she received what looked to be an arrangement put together by a child. The only roses in the bouquet were brown on the edges and the flowers in bud were Lilies! I contacted FTD regarding my disappointment and their resolution was to either deliver another bouquet (a week after Mother's day?!) or I can receive 20% off. I hung up the phone. I will never order from them again! I have added pictures of what was ordered and what was received.

When I received the email sent to confirm my order, I immediately sent them an email, advising that I was a bit concerned. The confirmation shows the shipping address as a residence, when I clearly indicated that it was a business address. Also, it appears that portions of the shipping address are missing - which could cause the shipment NOT to be delivered to my recipient! Also, from the way the personalization is shown - I'm uncertain that the names are going to be in the right place, and that it going to look really strange if it appears that my recipient sent the item, rather than it being from us!

Ordered lavender box of flowers for my mother and mother-in-law. They did arrive on time but both orders contained half dead plants. The order was suppose to be 3 plants in bloom. One plant was alive, but was so tiny that they couldn't even tell what it was suppose to be; it had no blooms on it. The other plants were 1/2 dead plants, had a few dried up bloom sand. Were also very small. Called, and 30 mins. later, they agreed to send a replacement order that was similar to what had originally ordered. 2nd plants were much better. Why didn't they just send that to begin with. Will not use again.

I ordered flowers for Mother’s Day on Tuesday, paid extra to get in time for holiday. Received email there would be a delay. $10 off. Cool. Still in time for Mother's Day, no problem. Holiday passes, no flowers... Receive notice they can't make order and do I want a refund? Yes! Fill out, still no refund, no flowers and someone that can't speak English not understanding my issue. Will never order from FTD again! Have to fight to get $ back! Awful, awful business!

I placed an order late Friday afternoon for Mother's Day flowers. The earliest they were available for delivery was Tuesday so, admittedly, I am already not happy but I recognize I should have ordered sooner and it is a very busy time for florists in the US. I placed the order for Tuesday delivery. Mid-morning Tuesday, I receive a call that the local florist "rejected" my order. To me, when I expect a Tuesday delivery, a call on Tuesday is TOO LATE. I'd understand if it was a Monday delivery because a lot of florists aren't open on Sunday but Tuesday? Unacceptable. Best they could do was change it to what they call a "vendor delivery" which apparently means via UPS on Thursday. I cancelled entirely.

I ordered on Wednesday morning for delivery Friday, before Mother's Day on Sunday, flowers for my elderly mother and mother-in-law. My mother never received her flowers - despite the "confirmation of order" I received and my mother-in-law's flowers arrived DEAD on Monday evening after Mother's Day. Have been sitting with the phone on hold for hours the past two days (Tuesday and counting) AND filed complaints via emails for both orders. I expect FTD to deliver both orders immediately at no charge to me, but after all this and seeing all the other complaints, I will never use them again.

Well, I ordered my mother yellow roses for Mother's Day. The cost was $120.00. Well, sure enough, they were delivered. My mom called me and said the roses made it but they were dead. So she asked for the number. She talked with them, their way of fixing this problem. The guy she spoke with said, "I can refund the money", and he admitted that they knew the roses were dead, and if I wanted I could reorder but no fresh ones till Monday. And the thing that really pissed me off was email from Ftd. It stated that I cancelled my order that's why the refund, no words like "We're sorry we ruined Mother's Day." No nothing and I still have not been refunded yet.

Ordered flowers on Friday to be delivered on Saturday - A Mother's Day bouquet for the wife and one for mother. Got an email saying the flowers will be delayed a day. No flowers showed up on Sunday in either location. Complained, they gave me a 10% discount and said it would be delivered the next day. They had no record of the order for my mother. They wouldn't tell me the name of the florists for me to call directly either. Called Monday morning asking for a full refund. They gave me lip and I had to cancel my orders totaling $200... which still never showed up on the 4th day!!!!!!

I placed an order for flowers for my Mom for Mother's Day. The order was placed on Thursday, May 8th. I received 2 emails letting me know that deliver would be delayed, as well as a voice mail from FTD, on Friday, May 9th. When I called and spoke with a customer service representative on May 9th, I was told that the delivery was delayed and that the flowers would not be delivered until Saturday, May 10th. I discovered they still had not been delivered as of the afternoon of Mother's Day, May 11th, so I called and spoke with someone who sarcastically told me that I chose May 11th as the delivery date and that they would be delivered sometime that day.

Two separate instances occurred. The first time, I paid for an upgrade on flowers so that 20 flowers would be delivered, instead only a dozen were delivered. After complaining, they decided to refund me and send another bouquet to the person but charge me for it, until I complained about that. The second problem was that the flowers I ordered got stuck in Ontario, and were suppose to go to San Juan Capistrano on Mother's day on Saturday. It got to Ontario on Friday but never got to my mom's. I called and they first said they couldn't fill the order until I pointed out that it was in Ontario. Then she told me it just can't be delivered until the following Tuesday. 5 days later! What condition were those flowers going to be in? I have the premium membership btw which I then told her I wanted reimbursed. They instead reimbursed my flowers, called a local florist and had those sent on Mother's day (charging me of course). I am so done with FTD.

My fiance travels frequently, so for Valentine's Day he ordered me flowers. I teach, and the school closes at 3 p.m., so he left instructions for the delivery to be made before 3 p.m. The package was not delivered until that evening, when the cleaning crew was here. School was closed that Monday for President's Day, so when I arrived Tuesday, the flowers were in a box, and the delivery had been made by UPS. Obviously, the flowers were now wilted, since they had been without water for 5 days.

I ordered the Vera Wang arrangement for Mother's day. I paid the additional two tiers up pricing to make sure it was a good of an arrangement as they offered! I arrived at my Mother's house hoping that she was pleased with the arrangement as I had been pleased with the online picture. Unfortunately, the two arrangements were hardly similar. It should be incumbent on a florist to at the very least advise if they could not match the flowers in the arrangement. I ordered this over three weeks ahead so there is really no excuse for not being able to procure the right flowers... A picture speaks a thousand words and below are the online version and the actual version.

I ordered TWO separate bouquets of flowers, NEITHER was delivered! The first order, I was told was not available at 8:30 pm when I called to inquire as to why the flowers had NOT been delivered. I was issued a refund that SHOULD show on my account in 3-5 days. At 9:00 pm the second bouquet had not been delivered and could not be traced because the florist had CLOSED for the night. After being on the phone OVER an hour with several people with HORRIBLE BROKEN ENGLISH, I was told I would be given a refund ONLY AFTER FTD can confirm with the florist TOMORROW that the bouquet was not delivered. I AM VERY UPSET THAT THE FLOWERS I ORDERED FOR MOTHER'S DAY WERE NOT DELIVERED. I WILL NEVER USE FTD AGAIN.

I ordered a sympathy arrangement and Mother's Day flowers in a single order on 5/7 for delivery on 5/9. I received an e-mail and a text on Friday evening stating that 'delivery of your order has been completed as scheduled'. When I called my mother on 5/11, I discovered that the sympathy arrangement was delivered on Friday but the flowers were not. I called customer service and spoke with a rep who got my first and last names mixed up and could only read from a script. She only promised that the flowers could maybe be delivered by Monday and offered no discounts on the botched part of the order, only apologies.

I ordered flowers for my mom a good number of days before Mother's Day from the FTD website. I paid the extra prices to ensure that they would be delivered on Mother's Day or the day before. On Saturday night, I received a email saying my flowers were delivered but they never were. I contacted customer service who said they would contact the florist and get back to me. The next morning when there were still no flowers or any information from customer service, I contacted them again and was given the runaround.

If I could rate 0 stars I would. I placed an order and was charged over $22 for same day delivery. Talking to my mother, no she did not get the flowers on Friday as promised. I did not receive an email stating there was a problem. My 1st ph call I was on hold for almost 25 min when they were checking on it. They came back and started explaining when my ph cut out. 2nd call I was put on hold again. I then receive an email no florist avail. A bit late, no flowers for Mummy. But they will reimburse me 3 to 5 days. Don't use ftd is my opinion.

Near Easter, AAA offered a percent off flowers for Mother's Day from Ftd.com. While the offer was fresh on my mind, I placed an order to be delivered on May 9 (Friday before Mother's Day) for Mother's Day. After getting my order confirmation, I got a delivery confirmation. The flowers were delivered the Friday before Easter. I called and was assured that the date on the order was May 9 and that was when they would be delivered. Then I got an email from my brother who was visiting mom Easter weekend (she is in a nursing home) and wanted me to know that the flowers were lovely (the one good thing about this whole thing!!). I called again. This time I was assured that flowers would be delivered May 9 as ordered and that I would not be charged again. It is May 10 at 8:38pm. I have yet to get a delivery confirmation. So, as I promised the Ftd.com rep, I am posting to the internet the warning I wish I had gotten. Do not order from Ftd.com!!!!!!!

Ordered flowers on Monday, paid extra for same day. Flowers weren't delivered, but I did get an email Tuesday saying they were delayed and had tried to contact me so I called them and got someone whose English was their 3rd or 4th language. I asked them what number they contacted me on (they had my cell phone but I never got a call)... He apologized but said they'd be delivered Tues. and he'd give me a 10% discount. I said that wasn't enough, and asked for a manager, pretty sure he put me on hold and picked up again and said he was the manager... No help. The flowers weren't delivered Tuesday, so I called customer service. They couldn't tell me when the flowers would be delivered and the moron on the phone refused to transfer me to a manager. He kept saying he was "there for me" but I told him he wasn't helping. He hung up on me... They suck.

I am so FURIOUS right now!! Don't EVER order flowers online from FTD!!! I ordered the flowers in the picture (yellow and white) for my dear friend Kim in the hospital. She sent me a picture of them and I had to say that they did not even come close to the bouquet I picked out. Did they?? So I complained. They asked me if I wanted them to pick up the bad arrangement and replace it. I said "NO"!! (How weird would that be??). So then they offered me a refund. Both the rep on the phone and her manager agreed that the local florist did a horrible job, btw.

My daughter's boyfriend serving in the Military stationed in Hawaii sent her flowers with same day delivery that he paid over $100.00 for which were supposed to be delivered April 4, 2014. Then they said April 5th and still no show. Then they said the 7th no flowers, then they said the 8th and nothing. They have done nothing but give her the runaround blaming the florist they were sending them through and taking no responsibility. Will never EVER buy anything through FTD...

I ordered a wreath for my grandmother's funeral and the flowers were never delivered. When I called customer service, they contacted the florist who said that 11:30 AM deliver time was "too early" for them to make a delivery. They had my order over three days before the funeral! FTD and the florist had my cell phone number and they made no effort to contact me to let me know they would not be able to deliver.

Judging by the other complaints here, I would suspect that FTD won't be in business too much longer (hopefully not anyways - save everyone the headaches). I ordered flowers with a bear around the base in honor of a friend's new baby. I put the order in on the 7th of February to be delivered on the 9th (I think that I maybe even paid extra for it to be delivered on Sunday). I went along with my life thinking that it had been delivered and everything was fine. I talked to the friend on the 20th who said that he didn't receive any flowers.

Ordered for Valentines Day. FTD says if going to a business will be as late as 5PM. They ended up being there at 7PM. Monday was a holiday so the wife did not received them until Tuesday. FTD did give a 30% refund but I'm 100% never using them again.

Am I crazy or do I remember a time when FTD used to be a reputable company? If I could give them zero stars I would. What a complete rip off this service is! I was going to go directly through a local florist but ended up going through FTD after finding a Groupon. What a mistake! I ordered the arrangement to be delivered on Feb 15th, hoping to surprise that special someone. I received an email from FTD that afternoon confirming delivery, and looked forward to her getting home and discovering the flowers. But there were no flowers.

I ordered Valentine's Day flowers for my wife in late January, over two weeks before the holiday. I initially requested that the flowers be delivered to her office. However, early in the week she told me that she would be working from home on Valentine's Day. I called FTD and spoke to someone who did not sound like she was from the US. I asked if I could change the delivery address. She put me on hold for several minutes and when she returned she told me that she spoke to the florist and it would not be a problem. Valentine's Day comes and there is no sign of flowers. At approximately 7:00 p.m. I get an email stating that the flowers had been delivered. I looked all around and found nothing. I immediately email customer service and await a response. FTD gets back to me on February 17 and apologizes, saying that the flowers were never delivered. Then they have the nerve to ask when they can reschedule a delivery. I tell the woman to cancel the order and ask why the flowers weren't delivered, especially since I received an email confirmation. Her response was, "It was a busy day." Don't waste your time with FTD. Support your local florist.

I got 2 dozen red roses (80.00) which were supposed to be delivered by noon on Valentine’s Day (21.99 for this) from my boyfriend (extra 12.99 for this). A.) Flowers came wilted 3 days late. B.) Vase was too small. C.) Looks like a child cut some and took the others over their knee to cut... Very disappointing not to mention searching all over my work for them all day. Very expensive and poor, poor quality (I've seen better flowers at Aldi and Cub foods). Unable to contact anyone Fri. Called for a refund and had to literally fight and rep was literally reading a script.

On 02/3/14 I order from FTD.com 18 long stem red roses, a plush bear and a greeting card to be delivered on Friday 02/14/14 Valentine's Day to my wife at her workplace. The total cost for all and taxes and delivery charges were $125.96 which were instantly billed to my debit card. I was so excited as this was our first Valentine's day as husband and wife. I got a text message from her thanking me on 02/13/14 at 2:30pm from my wife and later that day from FTD confirming delivery on 02/13/14. Well strike one a day early. When she got home I saw the flowers and was asked by her how come all the different colors? I told her I ordered 18 long stem red roses and a plush bear and a greeting card. There was no card but was billed for it. More importantly the roses were 5 white, 5 yellow, 8 pink ones. 5 of the eight pink were brown on the edges and not opened and wilting. The baby's breath was white and yellowing.

I placed 4 orders for Valentine's Day for delivery and spent over $1,000 in flowers and not even 1 order was done correctly. Valentine's this year was this past Friday and they didn't deliver 2 of my orders at all where I ordered additionally to the flowers chocolates, balloons and teddy bears even after being charged additionally for delivery. The other order was delivered but the extras which I also was charged for were not delivered like the balloons, teddy bears and chocolates. FTD didn't call me to advise that they ran out of the products nor let me know that the orders were not being delivered AT ALL.

I ordered flowers for my girlfriend's Birthday to be sent to her work and she didn't receive them before she left for the day. I understand that I guess. I gave them a second chance for Valentine's day. First I was supposed to receive a $10 off coupon from the B-day flowers but did not until after I ordered the V-day flowers. I asked them to apply it and they did not. I requested she get the V-day flowers by 2:30pm and they didn't come till after 6pm!! I tried called and they were not accepting phone calls. I tried e-mails and they repeatedly sent me automated responses back. Finally, "Nora" responded saying they will handle my future orders better (ya right get real) and that there were no specifications on the order and the flowers were delivered. That's funny because we don't have them, and there were specifications on the order. I think this is a terrible company. I spent a lot of money on flowers and received poor service and 0% customer support. I would not recommend them to anyone, period. My gf sent me flowers from Proflowers and I received before 9am!!

Ordered an expensive arrangement the day before a funeral. They called me 10 minutes before the service started to tell me they canceled my order because they were too busy to fulfill it. NEVER AGAIN.

Placed an order through this site to be delivered on Valentine's Day more than a week in advance. A week prior to the date I even spoke to a customer service rep who confirmed the order and the delivery address. On the date of delivery nothing ever showed up. I called the listed customer service number and was first told that they would call the florist to get an update at which point the call was disconnected. I called back immediately and explained what occurred and they checked on my order and explained that there was no way to contact the florist due to the hour....

My shipment of flowers was suppose to be delivered on Thursday, 2/13/14, a day early to my fiancee for our 1st Valentine's Day together. The UPS carrier flight was delayed and had not delivered my flowers for Valentine's Day. After speaking with UPS about my delivery, the flowers won't be delivered until Monday of NEXT WEEK. The flowers will be DEAD by Monday, 2/17. I PAID for next day delivery on 2/13. Then I called FTD customer service for my refund. The agent couldn't speak English and was reading from a script. I asked to speak with a supervisor. I was placed on hold for 33 minutes. Mysteriously, the phone call hung up after I waited half an hour. This customer service is unacceptable!!!! I will never do business with them again.

I ordered 12 white roses to be ordered for Valentine's Day for my wife. When I got home there was six roses on the table. When I contacted FTD after thirty minutes they told me the best they could do was 20% off and a coupon. I went back to the local florist and they showed me the order that FTD sent them for six roses. I do have copies of the order. So FTD trying to try a fast one. Do not entrust FTD. The local florist told me their phone has been ringing off the hook with the same problems. I never have written about poor service because I just move on and don't patronize that place. But if I could save one person from experiencing the same problem then I feel some good was done. In the grand picture this is not earth shattering but when you get half off your order at McDonald's and they offer you a little more food but not your full order, would you be happy with that? FTD, YOU KNOW WHAT YOU CAN DO WITH YOUR COUPON.

I order my daughter some flowers too for Valentine, and they were not cheap. But when she brought them home they looked like my grandson had put them together, did not look like on pictures. Will never get anything from this company. It was my first and last time, so I called FTD. The lady tells me that they will send someone to pick up the flowers and bring some new ones. Well that is all good but tomorrow is not Valentines.

February 13, 2014 - I placed an order online with FTD for delivery to surprise my girlfriend. I wanted to surprise my girlfriend at her place of business for Valentine's Day. Well; FTD never showed-up to my girlfriend's office! I waited until 2:00pm before I contacted my girlfriend, meanwhile the day for office people ends at 5pm and still FTD does not show up! FTD absolutely ruined my Valentine's Day surprise for my girlfriend! They took my $110.00 worth of chocolates, balloons, and flowers and simply pissed on the entire meaning of a Valentine's Day surprise!

I am very UNHAPPY!! Your business is a JOKE! First off, Last year I ordered (online) a big gift basket w/ personalized card for Mother's Day to be delivered the Monday after Mother's Day in May... Then I had to call 2 weeks later to complain why my mother got her gift w/ NO personalized card already in the month of February when it CLEARLY stated on my order/confirmation email May 12th? So instead of giving me at least half of what I paid for back on my card or full price that I think I deserved because that's a 3-month advance gift y'all sent out & having to deal with India; all I got in the mail was a lousy 25% off card (really... that's the best you can do & send out another basket on the original date for free?) Grrrrrr, lol you guys already ruined that moment for Mother's Day! Plus she didn't get the card again & it was delivered like you didn't care about it!

Worst customer service ever... All lies... Never would recommend your company to anyone!!! Paid for a delivery never received it at the location but received an email stating delivered never got nothing and didn't want to refund our money either.. Had to go left!!

I came across their website and at first glance it look legit. I had not used their services before and usually I read reviews from other customers to see if they were okay. This time I didn't! Big mistake!! I had ordered a gift basket over the phone with a customer service representative. He sounded sweet, patient and cooperative. He took all my details and that of the recipient and said he would send me a confirmation email. About an hour later, I still had not received an email from him so I decided to call. When I did by providing my confirmation number, customer service hung up on me several times so I kept ringing back. After telling them a dozen times that I had not received any information from them to confirm my order, they said they had got my email address wrong.

I received a different product than what I ordered on a different day, and FTD did little about it but offer me a coupon. In retrospect, their substitution policy was noted in the fine print on their website. I recommend not ordering from FTD unless you are willing to accept a different vase and/or flower arrangement from the one you ordered. They did not notify me that they were going to make delivery two days earlier, or that they were out of stock on the item I ordered, so I was not able to choose the replacement. One was chosen for me, and I was not satisfied with it.

My daughter's birthday was on the 5th. The flowers arrived on the 7th, without the birthday balloon that I paid for too, after I told them to cancel the order and refund my money. I don't want the flowers, I want my money back. Still trying to reach them for my refund. NEVER AGAIN WILL I ORDER FROM FTD. NEVER...

I ordered flowers for a funeral and ordered the medium size and filled out the comments and signature section and submitted my order online. I edited the comments and signature section a couple of times and submitted the edits and each time I received an automated email that the edits would be made. On the day of the funeral, I looked over the flower arrangements and saw the one I had ordered. Not only was the comments and signature section wrong (they didn't include the edits I requested) but the flower arrangement had been swapped out from the requested medium size to a small - the ol' bait and switch - puniest thing I ever saw.

I ordered a Money Tree for my parents' anniversary from a florist in Troy, MO. They received a plant, but it was left on the front porch in 10-degree weather without an attempt to make sure anyone was home. The worst part is it was not a money tree, which was $50. They substituted a fern like you would buy at Walmart for $8. We contacted the florist, who hemmed and hawed and said FTD authorized the substitute because it was of equal SIZE. That is ridiculous. A diamond ring is the same size as one you would buy in a gumball machine but that doesn't make them worth the same! They said we could come in and exchange it. NEVER AGAIN.

I went online and ordered flowers for a funeral that was long distance. I did an upgrade. A family member sent me a picture of the flowers. Not the same. Not even close. They do have a clause that says they can substitute if area does not have the flowers. The flowers I ordered had peach colored roses. White and blue flowers. The flowers that they delivered were all white with very little purple flowers that was not visible in the picture sent to me. They could have substituted with flowers that at least could have matched. They offered to retrieve the flowers and reimburse me, replace them or reimburse me $14.99 for service. Too late, I complained after the funeral. I definitely over paid!!! I'll never order from them again!!! Why give a choice when they give you what they want?!!! They shouldn't have pictures on their website!!

I was placing an order for 82 gift baskets. Representative told me to order gold membership to get free shipping. Then other department told me they can give bulk order discount -$15 to each item. When I called next day, they said nobody could talk to me in this term because the lady is the only one in that department. Anyway, I had to place 82 orders on phone. It took me 5 hours. The items ran out of stock. Nothing else could be combined with free shipping. On delivery date, emails flooded my mailbox that "item is no longer available" or "delay on this item". Calling takes minimum 20 minutes. I need to tell from my name, street address, recipients name, address, zip codes, card numbers, etc. though they send ORDER NUMBER, so why they just cannot track it by themselves? Waste of money, time. People, add extra couple dollars to buy somewhere else! Most of the gifts are not even delivered. From 82 order numbers, I got only 3 confirmations that the item was delivered.

My son and his family send the Birthday Tower from FTD to me for my birthday. I know my son well enough to know that what came was not typical of his normal gifts. I went on the web to review the gift on FTD's website. The only thing in the picture that was the same as what I received was the boxes it was packaged in. In the photo, there are 3 boxes, all of which show to be full of goodies...key word here... FULL. The actual gift has 6 pieces of Ghirardelli chocolates (top box in photo shows it full of Ghirardelli), a small bag of jelly beans (unknown maker), a small box of chocolate covered pretzels (middle box shows a bag of jelly bellies and the rest of the box full of chocolate covered pretzels), a small bag of chocolate-covered almonds and two packaged cookies (third box shows a box/bag of chocolate-covered almonds and a box full of cookies).

I ordered an arrangement for a funeral for a close friend from FTD and made the mistake of thinking that FTD would fill the order as it was advertised. What was ordered (full, tall) and what was received (small!) were two totally different items. Customer service repeatedly asked me to tell them 'how many flowers were in the arrangement'. Mind you, I was at a funeral and did not count. However, I did discretely take a photo of the arrangement. I sent that pic to FTD to prove my point. They still did not address my issue, other than offering a $15 credit, which I refused. Instead, I disputed the charge through my credit card and will next go to the Attorney General and file a complaint there as well as with the Better Business Bureau.

I placed an order with FTD over the phone at 12:05 AM on a Wed. morning. The delivery was for 10 AM the next day (Thursday) at a church for a funeral in a major city - Chicago. They never delivered the flowers and I never got a call. I received an email message on Friday early evening telling me, "Sorry we could not deliver in time". I don't understand. It was a large well known church, in a major city. I might understand if it were an out-of-the-way town 50 miles from the nearest florist. According to their web site, I called with plenty of time to even have had this done the same day but it was for the next day so there shouldn't have been any issues. Also, I specifically asked the FTD Customer Rep at the time of the order - was there enough time for this order to be delivered. He guaranteed it was. I even permitted substitution flowers in case they didn't have what I ordered. This was just unacceptable. Also, to NOT be notified for almost 36 hours that you couldn't deliver to a funeral in the middle of a week was just icing on the cake of complete frustration. FTD just lost my family's business forever!

We are a small florist, recently gone out of business. We had been using FTD's wire service. When we closed, we owed FTD money. I asked for a breakdown of the final charges; FTD refused. I contacted the Better Business Bureau to make a complaint. Finally, FTD released a tally of our charges. FTD's information showed an illegal charge of $1485.00 against us. FTD refused to address this illegal charge and threatened us with lawsuits on several occasions. There was no redress; there was nothing we could do. They stole money from us.

Flowers ordered for delivery to Veteran's funeral service - I ordered flowers 2 days before the funeral service and received a confirmation of purchase. Nothing was delivered, no phone call. The family called to let me know that the funeral arrangement was not delivered to the service. The military only allows 3 arrangements, one other was delivered. How embarrassing for us as we had consulted with the widow as to what she wanted. The arrangement was advertised as a same day delivery. Never again, FTD, for anything of significant importance!!

I sent flowers to my daughter-in-law for Mother's Day with same day delivery. I got an email saying they couldn't be delivered. On the following Monday, she received almost dead, wilted flowers by UPS with melted chocolates. When she sent pictures, they were not what I ordered. I complained and they sent some other arrangement, but never what I paid for. I still have another flower order that has yet to be delivered for Mother's Day to an aunt.

Mother's Day was May 12th. I ordered my flowers on May 6th for delivery on Friday, May 10th. On Mother's Day morning, I spoke to my mom but she never mentioned flowers. When I asked if she had received them, she said no. I got on the phone with FTD; they said the courier had tried to deliver the flowers on Friday but the person had moved. My mom has lived in the same place for 6 years and still lives there. I said, "I believe the courier went to the wrong house." I asked that they confirm the address, which was correct and then the customer rep said, "The courier would have left a note." My mom said that no note was left. I asked the rep if the flowers I ordered would be delivered today, since it is Mother's Day and then he tells me that the flowers that I already paid for were not available for delivery today. Excuse me?

Called midday on Thursday after Mother's Day. Was ready to cancel. Explained to the customer service rep that each day someone had tried to reach the florist without any success. Each person had said that they would get back to me to let me know what was happening but I still had not heard anything. If she wanted to try one more time, I would wait. Otherwise I wanted to cancel and receive a full credit.

I ordered a green plant and flower basket for my mom (77) and aunt (96) for Mother's Day. I was told it would be delivered by the morning of the 12th. I had called my mom to tell her to keep an eye out for them and they didn't arrive. She and my aunt sat by the door all day waiting for them. I called FTD at 3 pm and they told me they were being delivered. By 8 pm that evening they were still no shows. Again, I called FTD and they told me that they couldn't get a hold of the florist and their records show they were delivered.

I ordered a $29.99 bouquet for Mother's Day. There was never a final total displayed and I never received an email receipt. Posted to my bank account was a charge for $52.98. Their customer representative told me there was a $22.98 service charge included without telling me of the final amount due. Unbelievable.

Just had my second negative experience with ftd.com. I ordered Mother's Day flowers for my mother and they were never delivered. This exact scenario happened last year and I was foolish enough to believe that it couldn't happen again. I ordered the flowers a week in advance of Mother's Day and they were scheduled to be delivered on the day before or day of Mother's Day. By 4PM on Mother's Day, my mother had not received the delivery. I called customer service and was told that the flowers were "on the delivery van and en route." At 5PM, I received the following email from ftd.com:

I contacted FTD that I received flowers that were wrongly delivered to me. I tried to advise them to research and correct the delivery to the correct recipient. They told me they have to investigate with the Fraud Department. I never heard from them after that. I'm sorry for the folks who did not receive the flowers.

I ordered flowers to be delivered the day before Mothers' Day 2013. And of course, they show up half dead. Do yourself a favor and don't order flowers online. Who ever packed those flowers to be shipped out from FTD should be ashamed.

I was very disappointed with the bouquet of Gerber daisies yesterday from FTD for Mother's Day. Some of the flowers were lovely and at least four were already wilted. I know the price was on the high side due to the fact they came with a vase.

We ordered an arrangement for a family member a couple of weeks ago. She received an arrangement and posted a photo of it on FB. It wasn't anything like the arrangement advertised on ftd.com and in fact, we upgraded to a larger arrangement for over $60. There were very few flowers and lots of leaves/fill. It was an embarrassment! In my complaint to FTD, I requested a partial refund. Instead, we were offered 20% off, and then were told we would be sent a $20 coupon toward the next order. It was never received but then, I would never consider spending money with them again. I will be sending a complaint to: Michael J. Soenen, CEO and President, at FTD.com Corporate Headquarters, 3113 Woodcreek Drive, Downers Grove, IL 60515 (fax: 630-724-6019). I would suggest that anyone with a consumer complaint against ftd.com to do the same. Maybe if he hears from enough of us, he'll address the poor customer relations/quality issues that plague ftd.com.

I ordered and paid for 2 dozens of roses (catalog #B19-4387 with best bouquet option for 24 stems of roses, order #**). The flower delivered by FTD was not 2 dozens. Not to mention that the flower arrangement was nothing like the one on the website. I wad told by the recipient that the flower was hideous. She specifically said that flower must be arranged by a guy. I asked her to send me a picture of the flower and I found out it's not even two dozens. I called FTD. The first gentleman was very nice and offered to send a replacement.

I ordered the image that you are looking at on FTD’s site. It stated you can order "good", "better" or "best." I chose best, paid the fee and on Valentine's Day, my wife received what appeared to have been for a child! Very embarrassing and downright ridiculous. I called the 800# and was placed on hold for a long time, only then to get a customer service agent who could speak very little English and unaware of my complaint, in terms of understanding what I was saying. I am very disappointed and will never use FTD again. I called the florist this morning that delivered the flowers to my wife and she advised that although I paid for the best, FTD only sent her a fraction of the cost and she had to work with what she had received. She apologized and I'm not upset with her, but rather upset with FTD and I expect a full refund! Signed, a very unhappy customer!

By far, it’s the worst customer service I have ever experienced from a company! They have lied and continued to ignore customer issues. Just take a look at their Facebook page, and you’ll see all the unsatisfied customers. Never order flowers from FTD! Help spread the word to avoid more unhappy and let down people.

I ordered flowers for Feb. 14, 2013 but no flowers were delivered! I got an email at 5:13 PM that said, "Due to high recipients in your area, your order has been rescheduled for the next day." Anyway, when I tried to call, I was on hold for 45 minutes and had to hang up; after all, it was Valentine's (with a mad wife on the way home from work!).

I went with FTD this year because last year, proflowers.com was unable to deliver on Valentine’s Day due to heavy fog at our local airport. FTD said a local florist would be delivering them. I received an email from FTD at 5:30 (30 minutes after she got off work) saying the flowers had been delivered. I personally drove to her office after work to see if the flowers may have been left in the lobby or near the door on her floor and nothing was there. I had already tried to cancel my order when I realized they weren't going to make it on time, but the website only allows you to cancel, at earliest a delivery scheduled for the following day. Customer service said there was an hour wait. Not only did the flowers not make it before she got off work, but FTD lied! She received a call from their receptionist this morning (Feb. 15th) around 9:30 am, letting her know the flowers had just been delivered. I will never use FTD again, and I suggest that anyone else also refrain from using them as well, at least for Valentines Day.

I ordered flowers for this upcoming Valentine's Day. It has come and gone without the flowers being delivered. I attempted to call the 800 number, but was put on hold for over 60 minutes due to high volume of complaints, I presume, at 9:00PM on Valentine's Day. FTD had a message on the answering service that to track your order, go to a website and submit the order number with your email address. No response thus far. I had to call the following morning at 5:00AM to speak to a person not from this country. The answer to my dilemma was, "We had order problems."

I ordered a very nice arrangement for my wife for Valentine's Day. On Valentine's Day, I received an email from FTD saying that they couldn't deliver my flowers, but offered to deliver them 5 days later! Excuse me, Valentine's day is on Feb. 14, not Feb. 19. If I took that offer, I would have to change the order to funeral flowers because I would be dead! I tried calling FTD, but waited for 60 minutes on hold before finally hanging up. I tried to write an email to FTD, but there was no place to complain on their website. Just awful service and they can count me out as a future customer.

I ordered a beautiful bouquet of roses in a heart-shaped vase via ftd.com for my wife for Valentine's Day. The website stated the order could be fulfilled by a local FTD florist. The next day, I received an email saying the local florist could not provide the product I ordered and something else was being substituted. I called ftd.com and I also got someone from another country who did not speak English well. I had a very hard time understanding her even when she explained things three times. Basically, she told me I had to pick something else that could be delivered by a local florist. I asked how I would know what they can and can't deliver. After being put on hold twice, her explanation was not understandable. So I canceled the order. Now I have nothing for my wife for a holiday I've been told I can never forget about. I will not do business with ftd.com again.

Flowers were ordered for Valentine's Day, Feb. 14. The flowers arrived on Feb. 12. I called and the only thing they did was to say they would send me a gift card which was half of what the flowers cost which I have not received. The flowers should have been sent out again on the correct day or the total amount for the flowers should have been refunded. I would not trust this company again.

I am very angry that I did not get what I ordered. My total bill was $215.15. I called and placed the order with someone because I wanted a special message on the banner from my children. The banner never arrived and the flowers were damaged and dead, the few that they put on there.

I ordered the flower on January 31, 2013 for delivery on February 12, 2013. I ordered the flower so earlier because I wanted to make sure that flower can be delivered on that day. Then what happened? Today is February 12, 2013. No flower is delivered and not one single person can call me to tell me that FTD doesn't have the flower. What kind of business is this? What does value addition means to your customer? Maybe you do not have that so-called value addition. What's more, when I called your 1-800-736-3383, no apology, no explain and just asked me to spend more money to buy another one. Do you think that business is so easy to do?

I ordered flowers from FTD.com for a dear friend's wake and funeral. I have just returned from the wake and there was nothing at the funeral home from us. I called FTD immediately and someone obviously in another country answered my call. I could not understand a word that she said which upset me even further. I asked to speak to a supervisor and I was placed on hold for 20 minutes. Someone else finally came to the phone and spoke a little clearer English. Apparently, not one florist in New Orleans had a peace plant to deliver to this wake according to FTD. It's kind of hard to believe since there were 2 plants already there, but this is what I was told from whatever country that handles FTD's customer service.

On December 10th, I ordered a birthday arrangement for my daughter-in-law. I paid the extra to have same day delivery. That afternoon, I received an email stating they were delivered. I waited until early evening and I still hadn't heard from Raquel. I called her and asked her about the flowers. She said she had not received any. I called FTD and he said he would call Raquel and apologize to her and make sure her flowers would be delivered. On December 11th, she received the flowers but they were old. They had brown along the tips and some were sagging badly. I called FTD again and they said they would pick up the old flowers and give her fresh ones. On December 13th, no fresh flowers came and I called FTD again. They cannot reach the florist and have been trying for the last three hours. Now, I'm waiting on a refund. We'll see if that comes through. I won't be using them again.

Flowers did not perk up with the directions followed. By day 4, the roses were done. The calla lilies lasted a few days longer. These flowers were delivered without a phone call to alert me to watch for the delivery. The temp was low that day and I was not home till late afternoon. By day 6, the best part of the arrangement was the supporting green and red foliage.

I received a beautiful bouquet of flowers for Mother's Day. Along with the flowers was an FTD coupon for $15. Shortly after that, my uncle's daughter tragically passed away. Upon trying to use the coupon, I found it nearly impossible because they said on nearly every bouquet, "Oh you can't use that on that bouquet." I guess it was only good on the utterly high priced flowers. The coupon had no value to me. It was a nice surprise from my son but ended up to be a big disappointment and bad taste in my mouth for FTD.

I ordered flowers for my mom's 82nd birthday. I ordered the Angelica bouquet, which had roses. They sent her a different bouquet, which had lilies. My mom and I have always viewed lilies as the "funeral flower.” The odor of the lilies was so strong that it made her very, very ill, requiring medical care. FTD refused to send another order of flowers or refund my money. They also did not include the balloon that was ordered. They don't speak very good English as most companies; they are overseas call centers. Thanks for ruining my mom's birthday and making her sick.

Whenever my husband orders flowers for Valentine's Day or my birthday, FTD does not ring our door bell. Yesterday, the roses were laying for hours in the hot sun before I found them. I was at home waiting for them. I couldn't hear their van coming; they are always very sneaky. From now on, I will put a huge piece of paper on our front door to force FTD to ring the bell when they deliver flowers. I hope the roses will make it!

I ordered what I thought was a basket of flowers with some ivy. I purchased the better selection because I loved all the flowers in the basket. What I got was a basket full of greenery, with some unbloom flowers in the back. When I called to complain, the person on the phone explained that they were from a place that cuts them fresh and that they will bloom. Well, this was a funeral and we didn't have the time to wait for them to bloom. We took pictures of the flowers and a snap shot of what we were supposed to get; they were nothing alike. I am so disappointed that I will never purchase online again. Not worth it. I wish you could see the two. FTD gave us $10 off. Big deal. I'd like to give them back their flowers and they can wait for them to bloom.

I ordered a comfort plant from FTD to be delivered to a funeral home. When I arrived at the funeral home, I was informed the comfort plant was not there but instead a tiny basket with 5 "un-bloomed" carnations, 1 stem of baby's breath, 1 fern and a bunch of ribbon was delivered instead. It looked like the Charlie Brown Christmas tree, with thick ribbon draped around to fill the empty flowerless space. I was mortified. I immediately called FTD and they claimed "they did not know what happened." They offered me a refund, which I gladly accepted. Then the florist who delivered this substandard product, actually went to the funeral home and removed the item. I was so embarrassed. This is unacceptable. Also, the funeral plant was intended for a very close friend who had just lost her father. I believe it was a scam. FTD refuses to give me the name of the florist who pulled this scam.

I was unable to attend the out-of-town funeral of a relative. I ordered flowers 2 days in advance on referral from the funeral home's website. The order was placed on Saturday for funeral on Monday. I received a call from FTD on Wednesday about unexplained failure to deliver flowers. They offered to send to a home, but I don't know the address there or when family members will be there. Finally, they advised to deliver to me tomorrow, Thursday and I will deliver. 25% discount but who cares, I'm very embarrassed and have learned an important lesson. I can't "see" an arrangement online from a local florist, but I will never trust something this important to FTD in the future. I will also discuss this with the credit card company, my family and friends and my physician group.

I ordered flowers for my mother-in-law weeks before Mother's Day. I asked them to be delivered Friday before Mother's Day to make sure it gets there. By Friday evening, nothing arrived. When I called FTD, they told me that it got accidentally cancelled and they can't do anything about it. Really? There was no way I could still get anything on Friday night for Mother's Day. As of today, June 5th, 2012, I am still waiting for clarification of this. I still have not received a full refund and contact daily FTD by email, but I get only an automated respond. I am done talking to them on the phone, because every time I do, they promise me the refund, but then nothing happens and I have nothing in writing to prove anything. This has been the last time I order with them!

My daughter ordered a beautiful vase of tulips for Mother's Day way ahead of time to arrive that Friday. I never received anything, including a call from a supposed local florist. She called FTD and sent several emails - and got nothing in response until she filed a complaint with the Better Business Bureau. FTD gave her money back and asked if they can send a complimentary vase of flowers. The vase arrived last Thursday in a nice box. The flowers, yellow tulips, were hot and the vase was hot - like they had sat in the back of a truck for hours. I followed the directions precisely and now it is day 5 and the tulips never opened up at all. They are brown and the petals are just falling off. I would never ever order anything from FTD. This is very disappointing.

I ordered flowers for Mother's Day on 5/10/12, but I received an email on 5/11/12 stating that the order could not be filled because there wasn't a florist in my recipient's area. In the same email I was offered a $10 coupon on a different order and told to call customer service if I had any questions. I chose to order flowers from another company instead. I noticed two weeks later that the charge from FTD (for flowers that did not exist) hadn't been removed from my credit card. I submitted an online inquiry, but I did not hear back within 24 hours (as their automatically generated email stated was their goal). So I called customer service.

On Saturday, 5/12, I ordered flowers for Mother's Day. I picked what was available to deliver on Mother's Day. Some time later, on Saturday, I received an email to reschedule delivery, but did not see it until the next day. I tried Sunday and Monday to get through on the phone, could not get through at all. The emails I sent were never responded to beyond the automated "we received your email."

On Monday, 5/7/12, I purchased Mother's Day flowers from ftd.com to be delivered on Saturday, 5/12-Sunday, 5/13 (Mother's Day). The total bill came out to $66.93. Ftd.com even charged me an additional $1.99 on top of the $20 service charge to have the flowers delivered on those dates. On Sunday (5/13) evening (5 p.m.) when I spoke to my mother, I was informed that the flowers were never delivered to her. I called ftd.com on Sunday, 5/13, to find out what happened to the order. I was told that the florist couldn't be reached but that they will call me back the next day at 5:30 p.m. I never received a phone call back on Monday, 5/14, as promised. I called ftd.com again on Tuesday, 5/15, and was told by Kathy that they still were not able to get in contact with the florist. Now, it's 4 days later (Thursday, 5/17) and I did not get any email/return phone call from ftd.com stating why the flowers never got delivered to my mother on Mother's Day nor did I get a refund.

My daughter-in-law ordered me flowers for Mother's Day. She ordered them about a week before Mother's Day. Mother's Day came and went and no flowers. My husband called FTD.com on the Monday and first was told they could not find the order. The person who helped him could barely speak English. Finally after 45 minutes on the phone, he said that he found the order and it would be sent out on Tuesday some time. My husband asked him how his mother would like to get Mother's Day flowers two days late and he replied, "I don't understand the question." My husband asked for a supervisor and after 45 minutes, one came to the phone. Their response was "We will give you $10 off." My husband told her that the flowers were for Mother's Day and that is why we wanted them on Mother's Day. I will never recommend FTD to anyone in the future and I will surely tell everyone how incompetent they are.

I noticed when I pulled the pot of miniature rose plant out of the box that the leaves just did not look healthy. Some were dropping off already and have continued to do it. It was plenty moist when I took it out of the box, maybe even too much. So I didn't add any water to it. Some of the leaves have turned yellow, and it was just delivered 4 days ago, on the 10th or 11th of May. I haven't told my daughter anything, because she will feel bad. But I do think she deserves her money back. Her name is Deborah in Davies, Florida.

I ordered flowers for my mom on Monday morning before Mother's Day and chose Friday delivery to ensure that she would get them on time. I know that Mother's Day is a busy time so I thought I would make it easier on everybody and choose Friday delivery. I called my mom in the evening on Mother's Day and asked her how pretty her flowers were and she had never gotten them! I called customer service and they were so unhelpful. Not only did they barely speak English, but they lied to me about the delivery saying that their computers said that it had been delivered. I looked at my UPS tracking and UPS never received the order! A second day of calling their customer service left my husband and I on hold off and on for an hour and a half. I don't even know what the flowers might have looked like, but this company is horrendous. Never ever use them!

I received a basket, which is very nice, but the box was not packed so the flowers were loose and upside down with dirt falling out of pots. The Calla Lily is okay, just bent over from being upside down, but the Lavender is dead. The box top was barely close with one piece of tape. I am very disappointed with your product and its packaging. It certainly is not what I would have expected from FTD. I know my son who sent it to me would be very upset because he certainly did not get his money's worth.

Mother's day flowers - I received Peruvian Lilies on Sunday (they were supposed to be delivered on Saturday). The 14 stems are way too little for the vase enclosed. Even though I followed the directions for care completely, today (Monday), the flowers look wilted and puny. Some buds are still not open. What a ripoff. I hate to tell my son he wasted his money. He deserves a refund!

My Mother's Day flowers were left in the sun in the driveway! We were away overnight, so you can only imagine what the tulips looked like! I feel that my son should be reimbursed or new flowers delivered when I am home (it only takes a phone call to know a good time to deliver). I will be sure to tell my son and my friends never to order from this incompetent company again.

My flowers were left on my doorstep in the sun, in 90 degrees. As they were opened in water, the tips are all brown, look like they were burned. They are ugly and I'm sure my daughters would be so sad to see what you gave me for mother's day. I will tell them to never use your service again.

They were left in the sun and were wilted. The stem of the roses were 3 inches long, not a satisfactory arrangement.

The flowers and plants were of inferior quality. I could have purchased better from Wal-Mart or any grocery store for $5.99 to $12.99. They were left on my front doorstep for 2 days. This doesn't say much for their delivery service. And I was home all the time! Don't order here, unless you want to get ripped off!

My son ordered me a dozen roses for Mother's Day, and they were delivered on 5/9/2011. Upon opening the box, four of the rose stems were curved over at the flower and would not stand straight, only drooping over. Another rose had the stem cut and was only 6 inches long and too short to put in the vase. The rest of the stem was just laying in the box. I am very disappointed and will ask my son to never use FTD.com again. Additionally, they were delivered by UPS and obviously been in their truck all day until they were delivered at 6:30 pm. He will pick up the roses next year to avoid this awful service.

I am extremely concerned about my experience on the FTD.com website. I got a coupon in the mail for 25% off Mother's Day flowers. I went on the website and ordered 3 orders for our mothers and grandmother. There was no place to enter the 25% discount code. If this wasn't bad enough, I then got a seriously horrible shock. I thought the total of my order was $129. I went to pay by Paypal and it comes back charging me $215. When I looked - it appeared that for each order -- FTD tacked on a Services charge that was almost more than what I ordered. Yet these numbers were never available to me until after I paid. When I went back and looked at what was advertised, there is no fine print or text about service charges. There is also nothing on their page to register a complaint or contact them. Thanks for bringing this to light so others don't get ripped off too - we will never use them again.

My son sent flowers to be delivered on Friday, April 6 for Easter. The flowers arrived on Monday, April 9 half dead and the box was open. He and I are very disappointed. I do not want new flowers but I do want you to credit my son's card the full amount. Half dead flowers and three days late is unacceptable.

For Valentine's Day, my husband ordered a very nice floral arrangement online from FTD.com the day before to ensure delivery the next day. It did not arrive at my workplace until the late afternoon, the day after Valentine's Day. What did arrive was a floral arrangement that was not what he ordered. He paid $108.06, $86.99 for the arrangement plus tax/delivery charges. The differences between the two arrangements was extreme and the discount of 30% does not begin to justify what was received and the poor delivery. There are similar complaints online for FTD. Is there some other recourse we consumers can take to try to get the refund due to us? This is so unjust to so many people and FTD is literally getting away with highway robbery with online purchases from their website.

You have to read this before you buy from FTD! I ordered online a $79 flower vase and a $26 teddy bear Godiva chocolates on Feb. 6, 2012 to be delivered by Feb. 14, 2012 (Valentine's Day). The order did not arrive by Feb. 14, 2012. I called FTD on Feb. 14 and could not get through, so I emailed. I called next day again to cancel by phone. I still did not get through. I sent another email terminating my account. I received a call from FTD customer service on Feb. 16 asking me if I still wanted the order delivered (flowers only because the teddy bear was sold out).

I ordered a nice bouquet of flowers for my wife for Valentine's day which happened to be our 25th Wedding Anniversary. I ordered on the 9th which was plenty of time for delivery on the 14th. I paid $19.99 for the delivery and received a UPS tracking number on the 13th. On the 14th, I checked the UPS site and the flowers had only left Florida (I live in Wisconsin) on the afternoon of the 13th. The UPS site stated the expected delivery was the 15th, the day after our anniversary.

I ordered flowers for my dad to my mom to be delivered to the business we work at. I gave FDT my office phone number and extension. On my receipt, it said that the flowers will be delivered no later than 5pm. I am sitting here at 5:50, on hold on the phone with FTD for the last 55 minutes. I don't know the local floweriest that's delivering the flowers and I can't reach FTD. I'm so frustrated that I'm ready to cry. I know it's the holiday season, but FTD should be more prepared for this, they go through this every year! It's not an excuse when they're business depend on these holiday seasons. If they can not handle the business, they should not take my order and put me through this. Okay, finally got through to them. They told me that the reason that the flowers were not delivered was because "they don't have a floweriest in my area! "When were they going to tell me that!

I ordered the flowers on the 13th and am now getting an email from them that they can't fulfill the order today due to heavy volume! They've lost a customer for life.

FTD.com continues to constantly send me solicitation emails, despite the fact that I've used their unsubscribe feature, and sent them messages at least ten times. It is unscrupulous, and misleading of them to offer this feature, if they're just going to completely ignore it. They've annoyed me to the point that I will now go out of my way to not purchase from them, or from any company that uses their service.

FTD charged my BillMeLater account fraudulently. I had ordered from FTD in the past, with the last order in August 2011. However, in November 2011, FTD charged my BillMeLater account; they turned around and posted a partial credit for the charge. I have spent the last 4 months, calling and emailing FTD, to have the charge removed.

I had purchased flowers for my mother just before Christmas (2011). She never received the flowers, yet I was charged $70.00. My mother had received flowers from a friend of hers in West Virginia. FTD insists that these were the flowers I had sent. I tried several times to rectify the situation by phone and email but only received emails stating that the flowers from her friend in West Virginia had been delivered. I am out $70.00 and these smug thieves are laughing.

I ordered flowers on 12/14/11 to be delivered on 12/22/11. Upon checking UPS tracking, I discovered that they were 'unable to locate' the address listed on the order. This address was, is correct. No attempt was made by either UPS or FTD to follow through with this delivery or offer me a refund. After sending a complaint e-mail to FTD, I received a pathetic apology from their customer service department, assuring me that my 'future orders' will be fulfilled. My 'future orders'? Never again!

I ordered flowers in 2009, and I started getting fraudulent charges of $12 per month, from some outfit at 800.826.1885, possibly in CT, that doesn't like to answer the phone working under a name of "Complete Savings" or possibly "Webloyalty". The best I can tell is, the only thing loyal about them is their unethical marketing, fraudulently charging your credit card, and never sending you any correspondence, or product.

On 08 May 2009, I placed an order online for an arrangement of flowers from FTD florist company. Unfortunately, I do not recall the amount charged to my checking account at the time because it was over two and a half years ago. However, just tonight, my husband looked at our checking account and noticed that a company called "Complete Savings," who is affiliated with FTD, has been charging my bank account for $12.00 per month for the past two and a half years without my knowing consent. Roughly, FTD has given Complete Savings the right to withdraw at least $336.00 thus far. My husband called and spoke to a rep named Yolanda at 1-800-826-1885 who is based in Connecticut. Apparently, the rep told us that when we click on a link to submit your email, you automatically get charged $12.00 dollars a month.

I ordered flowers for a close friend's funeral 1 day early. Website boasts same day delivery, so I asked for delivery early next morning. I received confirmation via email that the flowers had been delivered so my daughter called my friend's family, there were no flowers from our family at the funeral.

I placed order #** on 7/3. There was an advertised delivery of 'next day'. I specified a Monday delivery on 7/5. This would be for the viewing. I received a delivery confirmation for Tuesday, 7/6 at 11:30am. I see no need to explain the disappointment and embarrassment of your service. Credit my account.

I ordered some flowers for my mom this Mother's Day. Imagine my chagrin and anger when they never arrived. When my order had not been delivered over 24 hours after the requested delivery date, I emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.

My husband sent me a dish garden plant for my birthday on September 21st. By September 28th, one plant was dead and another looked like it was dying. I called FTD and reported the problem. They said that they would contact the local florist who made the delivery and I would hear from them in 3 days. No one contacted me. I called back. I was on hold for 20 minutes and no one ever answered my call. I disputed the charge on AmEx, but now AmEx says that FTD said that I never registered the complaint. Our phone records in our IT system are only kept for 60 days. So, I am out $74.87 and FTD does not care at all. I asked to please just have the florist exchange them for a healthy plant and they refused.

I ordered flowers through an FTD florist. The flowers were to be delivered to two people in Mexico. I ordered two bouquets, with a total just over $200 USD. I ordered on April 28, 2009 and still have not been delivered! I have called multiple times and continually get their phone service which takes a message. No return call has ever occurred. While the number on the website, all you will get is the answering service. I would like to either still have the flowers delivered or a refund. At a minimum, this person could at least return a phone call. I chose them because they indicated they deliver in Mexico. I will never use any FTD again!

Ordered Laura Ashley Bouquet - flowers in a Laura Ashley pitcher. Flowers delivered in cheap, generic, A gift for you from FTD vase - nothing related to Laura Ashley received. Advised FTD as soon as I became aware (10 days later when I visted recipient). First they promised florist would deliver item paid for - but then refused to do anything - referred me to their Substitution policy and fact that more than 7 days had elapsed.

I ordered flowers from FTD and they told me that I clicked on a link and entered my email was authorization for Reservation Rewards, which is some how affiliated with FTD, to charge my credit card account around 10 dollars for over a year, approximately 15 months.

I ordered flowers for mothers day, got a confirmation of the order. Then 2 days AFTER mothers day, I get an EMAIL saying that they received MY request to cancel the order. I never cancelled the order! They didn't fulfull the order and send me an email? I called them up and they said Sorry and said, Well we refunded your money. I didn't want a refund, I wanted a simple flower delivery to my mother on mothers day. Then they offered $10 off. $10 off? They do one thing - deliver flowers on special occassions. Once the occassion has passed, it DOESN'T COUNT!

Last Mother's Day, 2007. I ordered a floral arrangement through FTD.com. The screen immediately before the final stage of my order submission asked if I wanted to receive a $20. discount to be applied to my current order. All I needed to do was enroll for a free membership in their Reservation Reward program to receive the $20. discount. Keep in mind that they already have my credit card # since I was in the final stage of my order submisssion.

I ordered flowers in the $100 range for a funeral. I checked to make sure the flowers were delivered 03/07/2008 and got no response. I have been inquiring for over a week now to see if the flowers ever got to the funeral. I DO NOT want to have to ASK my friend whose mother died. That is tacky. I have gotten NO response via e-mail except a generic no-reply message saying they are diligently working on my problem. I have been on hold on 2 different occasions for a total of over 1 1/2 hours.... They billed my credit card directly over 2 weeks ago. My order number is FND538178.

In September, 2007, I purchased an FTD flower delivery to my home via website. The order was easy to place, billing was correct, and the beautiful flowers arrived as described and on time. But after placing my order, I was directed to a webpage for WLI Reservation Rewards. The popup window and accompanying webpage said that by signing up with WLI, I would receive 10% off my next order. If there was fine print about paying to join WLI, it was too small to read or intentionally presented in a confusing manner. The bottom line is this: I never entered my credit card information, yet somehow WLI has billed me $10/month twice. Obviously, FTD finds it fair and appropriate to forward their customers credit card information and give WLI unfettered access to their funds by tricking them into authorizing this dubious union. I wanted FTD to give me at least $20 in products from FTD or a check for the same amount. They would not. They called to apologize and give me WLI's phone number, but otherwise said "tough luck." I will never buy from FTD again.

I ordered flowers for Valentines Day. I was asured the flowers would be delivered on Feb. 14th 2007. They were not delivered on that day and I have not been able to contact FTD by phone. I was very disappointed that I was unable to get her the flowers on Feb. 14th, Valentines Day. I don't know if and when they will show up but the purpose has been defeated. I want a full refund. I paid for Valentines Day Flowers and chocolate. I paid $85.98. I want a full refund.

This past Valentine's Day was a near disaster for my girlfriend and I, thanks to FTD. Here are some examples of their "professional" and "courteous" conduct.