FTD Reviews

I ordered online, and asked for a February 13th delivery date (my mother's actual birthday). By February 14th, no flowers, so I call in the morning, and they tell me that there are notes in their system that they had a "problem" with finding florists to fulfill the order and they were unable to do so. They did not notify me, I had to call them. After creating quite the fuss, they agreed to upgrading my flowers, and even though I was very unhappy about it, I understand that it's Valentine's day and there's only so much they can do, so they told me it would be delivered definitely by Tuesday since Monday was President's Day and Sunday they don't deliver. Of course, it's the end of day Tuesday, and no delivery, so I call again, and they tell me it would either be today or tomorrow. I was beyond furious at this point, so I demanded a refund, so like everyone else's similar experiences, we'll see how that goes.

I ordered flowers to surprise my mother who just lost my dad and that was her first Valentine's Day without him. 4 days later and nothing yet. I sent out 4 emails and no reply. I call customer service and she says it's out for delivery (yeah right!). I got upset with her and I asked for a refund. Told her I am reading the reviews right now and I should have read them before my surprise was ruined and I need my money right now. I don't care where the flowers are. She said she processed it and I will wait for my credit card statement to show the refund.

I ordered my mother flowers for Valentine's Day in hopes that they would be delivered in a timely manner. Much to my surprise my mother called to say that she had been sitting at home all day waiting on her delivery. I was very upset to say the least. You see my father is a truck driver and I just recently moved across the country 2200 miles away and it's always been my job to ensure that my mother got her flowers and goodies from my father. This is the first Valentine's Day my mother didn't receive anything.

My son's father had flowers delivered to me for Valentine's Day. I was so excited I opened them and started getting them ready only to learn that they were ALL DEAD! Not one of them was salvageable! I put them in water anyways, woke up the next morning to even worse they had all completely fallen apart! Never have I experienced anything like this before! Nothing like the picture he showed me! How is this place still in business?! I'm so baffled!

I bought my mother flowers from FTD flowers on Valentine's Day for my mother and they where delivered DEAD!! Nothing like the picture on their website! I paid 79.99 for them and they delivered them in a box without water that was taped up!! How are flowers suppose to breath without air or water!?!?

Ordered a wonderfully spectacular flower arrangement for our first Valentines in 3 years back together with my sweetie. Paid for and ordered online. FTD DID NOT DELIVER, DID NOT NOTIFY ME WHY, and it took 3 DAYS OF CONTINUED EMAILS, CALLING to finally get a response!! HORRIBLE SERVICE!!

The site is misleading, to say the least. Displayed items are typically the "up-charge" items. It appears they use the "bait and switch" model of advertising. Then they add on horrendous delivery fees. I will NEVER use them again.

I placed an order on Valentine's Day 2015. I ordered the "sweet devotion" bouquet which was the best selection before exquisite. According to the description for the "sweet devotion" bouquet, I was suppose to receive a 20" in height by 16" in width bouquet. When I received the bouquet, the bouquet was 12" in height by 13" in width. The sweet devotion bouquet option was $64 but with taxes and delivery fees came out to $93. When I called to complain abut the size of the bouquet their solution was only to refund me $10. Never again will I use this service and I suggest you guys avoid it as well.

I had ordered flowers for my wife for Valentines Day. I ordered delivery for Feb. 12th and they were delivered on Feb. 11. Which voided the surprise. They delivered a gift not ordered. I attempted to cancel the order two days before the requested delivery date but could not get that message through to the people at the customer service phone number because I could not get anyone who spoke a recognizable English.

Update: FTD did end up issuing a full refund for this order, which was very much appreciated.

I ordered the time to celebrate rainbow rose bouquet on February 5 to be delivered on Valentine's day. Never got the flowers or a call! I called FTD and let them know the flowers never came, they offered me a delivery on February 17 with a 20% discount. I told them keep the flowers because I wanted them on Valentine's day, not a normal Tuesday! They had more than enough time to get me those flowers, so I asked for a full refund. I'll see if I get it in 3-5 days!

I ordered flowers to be delivered to my mother/sister/niece for Valentine's Day. I had the delivery date set for 2/13 to make sure it was there by Valentine's Day. I received a notice that the item had "shipped" from FTD.com. When I didn't hear from my family on the 13th, I checked the tracking with UPS and it said a label had been created on 2/12. I checked again on Valentine's Day and the status had not changed on the UPS site, so I called them.

I spent over $90 for My heart to yours Rose Bouquet-Premium (this includes shipping) and when my wife received it, it was so tiny. The flowers were short and tiny. This is what you get for an upgrade? I don't know who they contract to make the bouquet and delivery, but it is not worth the money. I could have spent $25 at Walmart for better flowers. What a ripoff. I will never order from FTD again.

I'm writing this review for my husband. We regret not seeing the reviews people had online before ordering. This company has ONE lady for customer service who changes her name every time we call asking to speak to a supervisor. The order I placed for a special vase with roses was not what was delivered. Instead it looked like something put together by the 2 teenage boys who delivered them to my house. Never recommend ordering from this site.

I ordered rainbow flowers to send to my wife for Valentine's day. I called to track the order. The customer service told me my flowers will not be delivered till 2-17-15. They advertise same day service. They are full of **. Then offer me 20 percent discount. I will not recommend this place to anyone. C service kept me on hold 20 minutes.

I ordered this bouquet for my mom on Vday 2015. She received the flowers on time. My complaint is that they didn't match the online photo. I even thought they had sent the wrong order but upon closer inspection, they didn't. The order came out to 83 dollars and I feel terrible sending hideous flowers to my mom! It's beyond me as to why a florist would send out that order. It's disappointing and terrible to charge someone for that bouquet.

I ordered the my heart is your heart bouquet. 49.99 then I was asked to add 10 or 20 dollars more to insure a good quality rose. Then 20 dollars shipping, all said and done almost 90 dollars for the smallest bouquet of baby roses I've ever seen. I didn't know there were roses that small. 3 or 4 of them weren't even bloomed. I took a picture of the bouquet next to a Dixie cup, in hopes to attach. They were similar in size. If this is the norm for online florists, I wish them luck.

Ordered red roses...received multi-colored Tulips. Not what I expected. And while you have a substitution policy, please read it. I think it says you will make an attempt to send at least the same color as ordered. For 39.90 I expected to receive at least roses, NOT TULIPS!!! PROBABLY WILL POST A POOR SERVICE REMARK ON GOOGLE FOR THIS EFFORT.

I ordered flowers for my wife for Valentine's Day. They were supposed to arrive on Friday February 13, 2015 and they never did. Imagine my wife's surprise when she received an email stating that the flowers were delivered. After two phone calls to FTD, they cannot tell me who the flowers were delivered to. They promised delivery today. We will see.

Really, all you have to do is look at the pictures. How embarrassing for my daughter to receive these for Valentines day. I sent a letter to them about their poor quality. This was their response: "Please accept our sincere apologies with regard to your recent FTD.COM purchase. We understand how important this gift is to both you and your recipient, and we are truly sorry it did not meet your expectations. We always strive to provide the very finest quality and service, so please let us assure you that all your future orders will be filled with the special attention and care that they deserve." Let me assure them there will be no future orders!!!!

They were no help on a wrong address delivery that gave them the school name. They delivered it three doors down on the porch! They were no help on the phone. They told me it was my problem I put the wrong address. I have been sending her flowers to her work for over 10 yrs. I also included the name of the school, which was dropped off at a residence 3 doors down. Do not deal with these rude people!!!

FTD Flowers sucks. I ordered a bouquet at 3 am Friday morning. At around 8:30 they called me to tell me that arrangement was no longer available, that I could choose another one. I chose another one, they confirmed it was available (and when I'm saying available, I mean for same day delivery). They called me back an hour later and said that was was not available either. Each time they would call me, they would put me on hold "while they called a florist" to see if it was in fact available or not. Why didn't they do this before calling me. First 2 phone calls lasted 32 and 46 minutes. I chose a third arrangement that I was told was available. I was called back because it was not available. This time I told the person, "how bout you tell me what you do have available and I'll choose one."

So made a 80 dollar order for my wife this Valentine’s Day. Order came on time, but when I got home there was 1 rose broken and the wrong vase. So I was like no problem call customer service. LMAO I had the most unpleasant experience with their rep (Dwayne Id # **). This idiot had the effing nerve to just laugh at me when I explained what had happened. "Oh I'm sorry" like 7 times he said. "I'll give you 10% discount" which didn't even cover the cost of the vase she was suppose to get. Very unhappy with their service and the local florist they went thru. Let alone the idiot rep that was just way rude. Calling corporate Monday and complain more. It’s not about the money I spent. It’s about customer service. Don't EVER buy from FTD.com.

I sent flowers to my wife for Valentine's. I ordered the flowers 2 days in advance to be delivered at her school...no such luck. No phone call, no email, no flowers... nothing. I should have known better when it took a hour to order because they didn't speak good English. Do not do any transactions with this company.

I ordered flowers for my mom for Valentine's Day ($59.99 value). I had used a Groupon for Hearts in Harmony Arrangement (I am placing a complaint to Groupon as well). They don't look like they are worth $5. I should have gone to the grocery store. I find it hard to believe that a company could even pretend to compete in today's world with the incompetent customer service representative and poor quality of merchandise. I will NEVER use FTD again. They are definitely past their prime. This created an embarrassment for me!

So I ordered my daughter a floral arrangement for Valentine's Day, over a week ago, but when I called this morning to check to make sure the order was correct, they had not put my order in. So the rep was suppose to put the order in and guarantee it for delivery TODAY 2/13/2015. I told him just make sure that my daughter has it by 3:00 pm because that's when she gets off. He assured me that she would have it and I paid the extra shipping cost to make sure that she would have it. The total came out to $80, but nothing is too much for my daughter, it's a tradition I have done since she was little, but I had never used FTD.

My husband ordered a beautiful arrangement for me from the website, what I received was nothing like the picture on the website. The flowers were horrible and there was not greenage, it was so bare. The 2nd arrangement (the replacement for the 1st ones) were somewhat better, but most of the roses were wilted or had brown spots all over them. Never again we will order or recommend anyone to order from the FTD online site. Very disappointed! As you can see the flowers I received compared to what the website shows what they are suppose to look like.

A family member sent me flowers, they arrived limp, dead, frozen. The delivery boy dropped them at the door, rang the doorbell and literally ran back to the van. The flowers sat outside approximately 5 seconds before I brought them inside. It was obvious they had frozen somewhere, some point in transit. I phoned customer service and got a man who spoke minimal English, it became apparent after 15 minutes of back and forth and being put on hold for 5 minutes, that he didn't have a clue as to what I was talking about, his English was that bad. He said flowers would be delivered again the following day. I repeatedly asked him was he certain, 100% certain? Oh yes. He told me he's send a confirmation email, at that point I knew he didn't have a clue, he didn't even have my email address! He just couldn't grasp that I was the recipient.

Boy, did I get a surprise today. I ordered The Sweet Surprises Bouquet, C12-4792D, for my wife's birthday and Valentine's Day. I won't bore you with the details of the delivery phone calls and emails (too numerous to count), I will let you see for yourself what my wife received after the "upgraded" delivery because FTD was unable to honor their commitment for a delivery after ordering this over three weeks early. The delivery was handled by FedEX and everyone knows that delivery companies are extremely careful with packages, NOT!

This year, I was able to afford a nice flower arrangement for my wife for Valentines day. I picked out a premium bouquet called The FTD Casual Elegance Bouquet. It arrived on the day I specified, but when my wife sent me the picture and said it was nice, I about lost it. She also asked if it was what I ordered. I told her no and sent a picture of what it was supposed to look like. She said it was totally different.

Don't use them!!!!! Ordered flowers for Jan 11th delivery (paid for delivery). Was sent confirmation email with date of delivery. Looked at tracking info and they were a day late. No recipient!! Thus the reason for delivery date. Customer service is terrible to say the least. Flowers probably look terrible as well. Who knows. She will never see them until she gets back in town the following week.

I ordered flowers 5 days before the delivery date. And 6 days after the delivery date, I am still waiting for the flowers to be delivered. The initial delay was due to bad weather. However, the customer service has been abysmal! I made countless calls to the 1-800 number to be told they had no idea what to tell me. I then began complaining on the online chat.

I ordered a $55 arrangement for my husband that was an upgrade, however, a smaller and not upgraded arrangement arrived. I called FTD to ask why the smaller arrangement and the gentleman offered me 10% discount. I asked for the correct arrangement to be delivered and they could have the small one back but he declined. He is refunding $5 when I paid $10 hmmmm... I asked for a supervisor.

Here is the real story about FTD. They have beautiful pictures at fantastic prices. All their pictures are one sided meaning that in reality if you got an arrangement from FTD it would be flat on the back. However since they aren't a real florist and rely upon a real shop to fill orders then it works like this. You pay $60.00 for an arrangement plus a $18.00 service fee (real florists don't charge service fees). Add tax and you're paying $80+. They then send the order to a florist in the delivery area and only give them $43.80. Plus they charge the florist an FTD fee for accepting the order of $1.75 and there is no delivery fee which costs a florist $10.00. So your $80.00 purchase will never look like what you ordered because FTD doesn't pay the florist the whole amount, and charges them for taking orders. FTD, 800-Flowers, Teleflora and any other "online florists" work the same way. Call a local florist

I've had two instances in Dec. 2014 right before Christmas and today Feb. 9, 2015 where floral arrangements I selected to send to my mother in a nursing home on Cape Cod, MA were unable to be delivered. This time I ordered on Feb. 8th feeling assured a florist could fill the advertised bouquet with this lead in time. No such luck as I just received the second email saying they were sorry local florist couldn't fill the order.

I ordered flowers and upgraded to the "best" quality and what I got was even worse than the "good". The flower arrangement was small and looked like a $10 grocery store bunch. Dealing with customer service to resolve this issue was a complete headache. I couldn't understand a word the woman was saying and was put on hold for a solid 30 min. In the end the option I was given was for the florist to pick-up and redeliver the flowers which is fine, but they should have done it right the first time instead of assuming I would never see the embarrassing arrangement they delivered. I will never order through FTD again.

Advertising same day delivery. Smch. I ordered flowers and paid for them on Friday to be delivered on Monday. It's now 4:00 and still no delivery. Customer service speaks Very Poor English! My 1st and last time I will ever use FTD again! I will spend a little extra time and locate a local florist near the place I am sending the flowers from now on!

On January 26, 2015 I ordered flowers for my wife and paid a service fee of $21.00 for same day delivery. I was never notified that florist refused to deliver. I contacted customer service on January 27 and spoke to 'Terry' who assured me he would handle. Nothing was handled. I spoke to 'Sara' on January 28 who told me she would contact the florist to arrange for my refund. As of February 3, I am now calling a 3rd time and speaking to 'MJ' who has now kept me on hold for over 30 minutes trying to resolve.

Do not use this company, there are other companies who have more respect your information.

My girlfriend had passed away and wanted to order flowers, I went of FTD and they advertise same day delivery. So I chose to order from them. I placed my order and a couple hours later I received a confirmation email stating my order was delivered, and it never was. This morning 2-2-15 I received a phone call from FTD that is was not delivered and they will try and find out why... Bad business. Do not advertise same day delivery if you can not.

I placed an order with FTD online and used a Groupon worth $30, applied to a 10% bouquet. I was not aware that the fine print said I wasn't allowed to use two discounts, and apparently neither was the online calculator because my total came out to $31.54, $33.99 less than full price. I'm a college student so pinching pennies is a necessity to say the least. I checked out and received a confirmation email with the price on it.

I placed an order for an $81 flower arrangement for my mother-in-law's birthday. Obviously, her address was required & it allowed me to place the order for next day delivery. I never received a confirmation email, order number, etc. I checked my bank account & I had been charged $81.98. When I didn't hear from my M-I-L, I called FTD to check the status of the order. I was then told that delivery was not available in the area & that I had received an email with that information. I told the service rep that I received no such email (double-checked my email trash folder, just to make sure!). He insisted that I did. I was pleased that he said he could refund the $81.98. However, that doesn't change the fact that my M-I-L won't be getting anything from us in her birthday.

On January 19, 2015 I placed an order from FTD.com. I was insured that my $200 arrangement would arrive in time for the funeral of a 5 year old child. When the family sent me a picture of the arrangement I could not believe the florist would send something out of their shop looking like a child's arts and crafts project. The sympathy arrangement that came was clearly not what I ordered, and did not look like the picture.

My son ordered flowers for my 65th birthday. They were supposed to be here on my birthday. No flowers. He kept telling me how sorry he was they were not here. He contacted them and they told him they would be delivered tomorrow. No flowers came. They always said tomorrow.

I ordered flowers to be delivered on 1/16. They arrived 1/17 late in the day and absolutely not the upgrade I paid for. I called and spoke to a foreign customer service rep. They promised a credit of $20. I received a $20 off My next order!

I'll be short, and to the point, because this still makes me mad: Bought flowers online for my Brother-in-law's Dad viewing. Collected money from my family members and bought an "arrangement" for about $153.00. Mind you, this is upstate NY not expensive New York City. Got to the viewing and when I was directed to my "arrangement" I almost died. It was 3 flowers with some green garbage around it. It was so small it brought me to tears.

I was in Switzerland when my mother had to go in for unexpected open heart surgery. I was unable to leave Switzerland to be with her so of course I tried to send flowers as it's the least I could do. I ordered what looked like a very nice arrangement. The first day it was supposed to arrive, I got a confirmation email that it had been delivered, but my mom said she hadn't received anything. So, I called and they assured me it would be delivered the next day. It was not delivered the next day or the next or the next, or at all that week. I called almost every day that the flowers weren't delivered and every day they assured me the flowers would be delivered the following day. I kept getting emails about how the delivery had been delayed, "please respond", I replied and of course got no answer.

I placed an online order for same-day delivery at 6:30 am local time and by 8:30 pm no delivery had occurred. I called FTD customer service to inquire as to why the order was not delivered and they had no explanation. They could not even make contact with the local florist. I was furious because nobody had bothered to contact me all day to let me know that the order was not going to arrive. Therefore, I missed an opportunity to place an order with another company. As a result, a timely surprise for a family member was ruined. FTD has lost my business forever and I will be sure to encourage anyone who is looking for a florist to stay away from FTD. They did provide a full refund but that was meaningless since the family surprise was ruined.

Horrible results after ordering a $75+ delivery bouquet online. Looked nothing like the fresh flowers pictured online. Delivered by UPS driver, wrapped in paper and no water in the vase. Looked like a do-it-yourself flower arrangement.. "Just add water & they'll magically spring to life"... didn't happen. Still look like flowers you'd throw out after they've gone limp. Must've been sitting on a warehouse shelf somewhere. Will never use FTD again.

I ordered flowers for my mother's birthday. She was happy I sent them to her. However, when she sent me a picture of what they looked like, I said, “Mom those are not the ones I sent.” So I sent her a picture of what they were suppose to resemble. I called FTD.com and complained like the good American girl that I am. And the customer service was horrible. He said he called the flower shop and they said the recipe was followed. I said well, Okay. However, the weeds my mother received did not look like the picture they had advertised online. I spent over 75$ for something that is worth less than 15$. The grocery store has nicer flowers than what was sent. I am so unhappy with their service. Never purchasing from them again! They lost a customer forever. And if I were you I wouldn't either! Buyer Beware!

I ordered a F.T.D. gift for family in memory of my mother. I ordered it Dec. 30 2014 and as 1/7/2014 it has not been delivered yet.... It takes 8 days (I understand 1 day was a holiday) but still this long to send bath gift package??? I guess next time I will go to Bath and body, get gift and send U.P.S... F.T.D. with regular shipping I think says 3-5 days.. I always thought you were great but I am wrong and looking at this website so do others. Remember if you do something good people will hear about it and if you do not fulfill your obligation 20 people or more will find out. I will be sure to tell people how you do not fulfill your obligation.

A client sent me a Christmas gift of one of the ftd bouquets; it was supposed to be delivered on 12/22. It arrived on 12/24; 2 days after it was promised...supposed to have red carnations and roses, and white lilies. What I received was a grand total of 8 blooms, tightly budded, bound together and zip-tied into a flat box. I had to put the arrangement together with 3 puny stalks of greenery and 3 fake pine cones. The vase that came with the arrangement was HUGE, and there were so few flowers and greenery that the arrangement just appeared to float along the edges of the vase. My client asked for a picture of the arrangement and she contacted ftd and told them it was not what she ordered; she was very disappointed. I sent ftd a picture and they offered to send me a replacement arrangement from a local florist. My client got her money back in full but no replacement arrangement was received on the day promised. Still waiting... but not holding my breath after reading all of the other many complaints. Do not waste your money---use a local florist for better value and customer service!!

I ordered flowers for my mum's birthday to be delivered yesterday (Sunday January 4th). I placed my order the Thursday before (January 1st) and wanted them delivered ON her birthday.

Ordered flowers 12/22 for same day delivery. No flowers received. Called morning of 12/23 to find out that the store didn't have flowers. My order was given to another store. I ask the rep to call to ensure arrangement is available. Rep confirms that flowers will be delivered same day. I ask for delivery charge to be waived and agreed. I receive an email charging me for *full amount* on 12/24. I return from vacation on 01/02 only to find arrangement not received. I call and rep informs me that they didn't have flowers, therefore refunded total amount. No notification of cancellation - appalling. I spoke to supervisor, Lester, who asked if i wanted to place another order.

Today was my mother-in-law's 90th birthday. I decided to use their service as they indicated that they can deliver flowers today, 31st of december. I placed an order at around 11 a.m. and received a call from them at around 6 p.m., letting me know that they can only deliver flowers in 2 days!!!! Because they don't have anyone to do it today!!! I was extremely disappointed with their service because it was already too late to go to a flower shop to buy flowers. I will never ever use their service again. Don't promise what you cannot do!! Don't lie to your customers!

I ordered a bouquet. A gesture in sympathy. Bouquet I chose could range from 39.99 to 69.99. I chose the 59.99 bouquet option for a fuller arrangement. After taxes and delivery cost was 86.99. The bouquet that was delivered matched the arrangement in terms of flowers but had so few blooms that it looked like the 39.99 version-- not the 59.99 version. What is the point of them having images if you can't rely on the images to manage customer expectations. My mom was the recipient. Her words were "thanks, but you got ripped off". I'm sure I could have went to a grocery store with 25.00 and got a comparable bouquet.

I'm giving FTD customer service one star. I've been on the phone for more than 45 minutes now and I still cannot get a live person. DO NOT ORDER from this website---VERY unreliable.

I ordered a Christmas arrangement. What was received was nothing described in the website! Not worth the amount paid! When I called FTD they stated they would send another arrangement which looks like the picture on the website. The customer service rep stated she will call the florist personally with instructions to send what was pictured on the website and that my account will be credited 20 %. The account was credited 13 dollars, however no arrangement was delivered. They also didn't care to see the actual picture of what was delivered.

I ordered flowers to be delivered to a laboratory scientist who was working on Christmas Eve. They never arrived. FTD did not contact me. I contacted them. They only apologized--no compensation. They said the delivery was out of range. The delivery was to a centrally-located hospital. They said they would be delivered on Christmas, instead-- still no flowers delivered--worst service I have ever experienced from a florist. FTD is expensive--no excuse for such shoddy non-service.

On Dec. 15, 2015, I went online to FTD.com to order the FTD Glowing Elegance Centerpiece. It had 4 levels of flowers: good for $54.99, better for $64.99, best for $79.99, exquisite for $89.99. Since this arrangement was for my family's annual Christmas party, a very special event for all of us, I ordered the Exquisite arrangement. When I clicked on my shopping basket, however, it showed: "Good $89.99." Concerned that there might be some confusion as to which arrangement I had chosen and was paying for, I canceled my online order and called FTD at 1-800-736-3383, the number listed at the bottom on the webpage for this arrangement.

I placed an order more than a week ago for three centerpieces for my tables for Christmas dinner. I received an email that I would have delivery today. I then received an email that delivery had been completed. When I got home, I walked around entire house and there were no centerpieces. I then called FTD and was told that the next delivery would be December 30th. Who wants Christmas centerpieces delivered on 12/30? FTD is horrible. I will NEVER use them again. I am so frustrated and disgusted. Thank God for 1-800 flowers.

Ordered December 11th. Received an email last Friday saying that they were pushing my original delivery date of December 22nd back to December 23rd, but that my recipient (my mom) would receive an upgraded bouquet. Flowers came in a box DESTROYED. Tops broken off!! The "arrangement" was not arranged. What a mess and a disaster! I've NEVER had an issue with ProFlowers, but I thought I'd try out FTD. NOPE. DO NOT USE FTD!!!

I ordered flowers online last Thursday for a funeral at 11:00 AM today. The service time was noted on the order form. I just. Received a call from ftd.com informing me that the florist missed the service. Have asked for a refund and a letter of apology to the bereaved family!!! Better get the refund. Also asked to speak with a supervisor. Got tired of waiting on hold. DO NOT USE THIS SERVICE.

To my surprise, I received an email showing a different amount for the bouquet- $39.99. I called FTD's customer service to verify - I was told that the order is cancelled because the price was $39.99 not $19.99. I asked to speak with a supervisor or manager and I was told that I have to call back.

I wish I had did some research before ordering from FTD. I see I am not the only that got ripped off by them. I received a coupon for 25% and decided to send my special aunt, who is in home hospice, something to brighten her day. I ordered the full and lush bouquet. It was supposed to be an upgrade to the picture shown. They sent me an email stating they were unable to locate a local florist and were upgrading it again. With that, I assumed an amazing arrangement would be delivered. That was so not the case.

Instead of ranting and raving for 10 pages, I'll just give the facts: Easy purchase (required purchase before any other options were available to see). Liars (spoke to 6 different south-Asian reps & managers who didn't know English, but promised the "de flowaz is on de wai nouw". Waited all day, no flowers, called several times. Called next day. Their story changed from "wrong address provided", to "nobody was home" to "florist couldn't make the arrangement in time." They lied hoping I wouldn't know the better. Took over an hour to get someone to give me a refund (they kept offering 5% discounts and next-day delivery). Finally looked at other reviews, VERY glad the flowers weren't delivered because their pictures lie, the flowers aren't REMOTELY close to what is promised. Was very glad this was a simple love gesture to my wife, and not a critical event. Went with a nice local florist. Was very happy. Will try my hardest to let everyone else know that FTD is a scam from Asia.

Awful service and unwillingness to compensate for miserable service. Placed and order 12/15 early in the morning only to have it cancelled, because they can't make good on bundling two bouquets as one and insisted I ship them separated since the order is already being worked on. Refused to refund any service charges applied, or offer an alternative bouquet to mix into the order, so the order got cancelled. I ended up purchasing 24 roses of the same kind, which was already being worked on to make the process easier. They called me later in the evening to tell me they can't fulfill the order until the 2nd business day and that the 'deliver before 12 PM' isn't guaranteed. Really!!! DON'T DO BUSINESS WITH FTD.COM - horrible sales and customer service.

Ordered 6 days in advance. Choose 3rd day delivery so this large special arrangement/basket would arrive on the day of my parent's 71st wedding anniversary. Yes, 71 years... A VERY SPECIAL DAY. FTD failed. NO SHOW. Contacted them and said it would arrive 4 days late! That was not acceptable. I asked what they could do and they offered a 15% discount. WHAT! That wouldn't even cover the shipping I paid. I WILL NEVER USE FTD AGAIN AND I WILL BE SURE TO TELL EVERYONE I KNOW TO NEVER DEAL WITH THEM. You would think they would have been more accommodating to a customer. At the end of the conversation they said they would cancel my shipment and give me a refund. We suspect they never even shipped the item.

I've placed an order on December 10. The flowers were supposed to be delivered during normal business hours on December 11, and I've specified that it was going to be delivered to a business. My wife did not get the flowers, and I've called FTD request a full refund for the amount of the order, since it was not delivered. They keep me in the phone for 45 minutes, and did not want to process my refund since they had to check with the local florist, which never delivered the flowers. The whole point is, I didn't buy flowers to the local florist. I've purchased online and paid to FTD. It is not my concern their relationship with the florist. FTD should be accountable for their actions and issue a full refund. They have ruined my plans, and now I'm forced to place a dispute with my credit card company.

I ordered my Mom an arrangement for her birthday since she was sad about having lost a man who was her Father figure on the same day so I thought that I could surprise her to brighten her day. Placed a same day delivery, well before noon, and when I called her to ask her if she liked the flower, she said "what flowers" and she was not kidding. No flowers were delivered, called twice and was told someone will call you back only to listen to the rep laugh when I told her how furious I was with. What kind of a place is this and like do they think that we crap money. It's not like they are reasonably priced - they are expensive. I WILL NEVER DO BUSINESS AGAIN WITH FTD. THEY LOST A CUSTOMER AND I WILL SPREAD THE WORD AMONG MY COLLEAGUES AND KNOWN ASSOCIATES.

Did not deliver the flowers I've ordered as scheduled, instead they offered me a refund. I waited until 9 pm as promised to deliver my order. 9 pm passed and my flowers are still not delivered. I was so embarrassed to my family. Advice, don't use this company if you are counting a serious completion of your order.

I had ordered flowers for my sister's birthday...same day delivery. When the flowers did not arrive by 6PM, I called FTD and told them that I wanted to cancel the order. They tried to get in touch with the florist, but were unable to. They said that they would give me a 10% discount to have them delivered the next day. I told them that was not acceptable and that I wanted to cancel the order. They agreed to cancel the order, but told me that they could not give me a cancellation transaction number until they spoke to the merchant. They would not allow me to speak to a supervisor. My sister texted me a short while later to thank me for the flowers....along with a picture. I was so embarrassed!!! Not only did they arrive late, but they were so much smaller than what was advertised online. I will never do business with them again.

AWFUL, embarrassing floral arrangement. The worst. See photos attached, 1st is what was received, second was what was ordered. Not in any way near what was represented in their online advertisement. That ordered was in a cut glass vase, with rust colored roses, lilies, bi-colored mums and my favorite - hypericum berries - they never made it into the vase. I ordered the next to the largest arrangement (was to be 18 inches across - don't think it made 12). Was a thank you gift for being hosted to Thanksgiving dinner - so embarrassing. Delivered by someone in an unmarked car, no florist name on the arrangement, cheap piece of cheap, tacky, twisted ribbon tied around the neck of the vase, crumpled message card... FTD not marked on the delivery. I was mortified. Paid $95.21 for a $15 - $20 bunch of old flowers in a cheap vase. Supposedly I am getting a $25 gift card - to what I do not know. BUYER BEWARE on this site - bad, bad business. Very disappointed and unhappy customer.

TOTALLY unsatisfied with FTD. While happy with products & services in the past, my order was unacceptable in three ways: Item was a centerpiece with candle anonymously left on front porch with candle tipped over. No greeting, no personal hand-off to recipient. Item was delivered without sender card attached; recipient did not know who it was from further delaying gratitude to sender and delaying opportunity for sender to complain within seven day guarantee window. Freshness did not last seven days. Called on seventh day and was told my call was past seventh day as first day counts toward the seven total. The ‘At least seven days’ clock should not start until time of delivery, not with one day deducted at time of delivery. Customer service rep initially offered 30% refund, escalated to manager who offered 40% but would not honor seven day guarantee. I will be considering other flower companies on my next order.

I ordered my daughter an arrangement of flowers from FTD for next day delivery. She received it, took a pic and emailed me the pic of the flowers with a thank you. I was shocked! The only similarity the arrangement had was the dominant color of orange. I ordered her the more expensive arrangement and boy was it sparse. It certainly didn't look like what I was led to believe it would. It had a lot of cheap fill in greens instead of the promised flowers. I just immediately emailed FTD and received an auto response that they were working on it. No one contacted me and that was 5 days ago. Yesterday I sent another email and again I never got a response. I guess I'll try a local florist next time, one that I can trust. FTD has lost my business.

I had a ftd send flowers to a friend's MIL wake earlier this week. The flowers arrived later than I was told, they were wilted, had no dirt, and no card (even though I asked for one). After calling to complain, I was told that a new, fresh set of flowers would be sent out on Friday, to find out later Friday night that they still had not delivered flowers. I'm so saddened that this kind of thing happened, and especially for a sad time in a family's life.

I wanted to surprise my wife with flowers a few weeks so I picked out a nice bouquet for same day delivery only to learn later that they "could not find a florist to make the delivery today." The order was placed early in the day. Alright, bummer. Two weeks later I tried FTD again - and again they failed. "We regret we cannot find a florist to make the delivery today, can we deliver tomorrow?" NO, YOU CANT DELIVER TOMORROW, THAT'S WHY I CHOSE THE SAME DAY DELIVERY BOX!

My daughter had her first baby. I checked FTD web and placed the most expensive Bouquet with teddy bear and Baby girl balloon. I was very disappointed to find that FTD delivered the smallest cheap bouquet. I called FTD Customer service complaining. They promised to replace the bouquet with the right size. My daughter hasn't receive anything. FTD are CHEATER...... Don't use them

About 2 weeks ago I ordered flowers for same day delivery for my mothers B-day. She was upset that all of her friends from work had moved on, and no one there would know if was her birthday. So I was excited for her to receive the flowers as a small pick me up. Well I talked to her that night, and found out they never arrived. She was at work till 6, but never received the flowers.

Flowers were half dead when they arrived. The leaves were already black and falling off. I have never seen such a terrible display. I will let my daughter-in-law not to use this florist again.

I ordered sunflowers for my mother's 90th birthday as I was looking for something bright and lively that I thought would brighten her day. They arrived unopened with instructions of how to best get them to bud. Only 1 partially opened and they all wilted within a day. My mom was bummed, I said I would contact FTD to see what they could do. The one I talked to on the phone said Customer Service is their priority and agreed to reship. They did. Second batch of flowers even worse than the first, all wilted within a day. My mom was embarrassed to tell me until I called to see, this time she was telling to complain to FTD. Due to my busy schedule I finally contacted FTD approximately 9 days later. They put me on hold and returned with the verdict that you have to contact them within 7 days and they would not honor it. A $20 voucher for next order!! What?? What next order? It's not the money I Lost it's the principle to do what's right and and so-called guidelines or not. I'm a screw-up in my mother's eye for USING FTD. Do Not Use FTD if you want satisfaction, it's back to 1-800- Flowers from now on. Later FTD I WILL tell my friends!

Plant arrangement ordered for deliver to Kirkland, WA (suburb of Seattle) as an anniversary gift. Received contact from FTD the evening of the delivery date stating the florist didn't have the plants for the arrangement and didn't deliver anything but would deliver the next day. Was told a 10% credit would be issued for the delay. Evidently they didn't have the plants the next day either because what was delivered was NOTHING like what I ordered. 1 of 6 plants matched what I paid for. I ordered the A Bit of Sunshine Basket by FTD and received something that looked like a florists choice valued at half the price. I sent pictures to FTD and received a canned response about 20% discount. That was not okay as I had paid $110.00 for something that FTD sells for $54.00. The next response was they would have to contact the florist. Two weeks later I contact FTD again. This time they offered me a 30% discount. A week goes by and I have not received any credit for the late delivery or the delivery of the completely wrong product but I got another canned response stating the exact same thing that the others did. I have no idea what the problem is with these people and am getting very irritated!

Flowers were not the flowers that were ordered and looked absolutely nothing like the correct ones. The note was also nothing like what I typed up on their website and on my receipt. Most of the note could not be read. After reading all the bad reviews, I proceeded to call customer support to make sure the flowers would arrive on time. They had no idea or if they would arrive on the correct date. Overall awful company!

I ordered the Purple Pop Bouquet with the purple vase at the "BETTER" option and got something that did not even remotely appear to be the same. The website states " Presented in a violet purple glass vase to give it a poshly purple pop look." The vase was not purple. The website also states "BETTER bouquet is approximately 16"H x 14"W." The arrangement sent was 8" high X 9" wide. The arrangement they sent was nice but not worth the price I paid. I called customer service and thought 50% should be sent back as the bouquet and vase were 50% less than stated and they would only do 20%. After being on hold for 20 minutes waiting for a supervisor and reading all these terrible reviews, I gave up. BOTTOM LINE, DO NOT USE THEM! From now on I will only go right to my local florists.....

I placed an order with FTD.com for flowers to be sent to my grandmother for her birthday. The scheduled delivery date was for Friday, October 31, 2014. Called my grandmother today to wish her a Happy Birthday, November 3, 2014 and asked her how she liked her flowers. To my dismay, she notified us that she never received her flowers. Called FTD to inquire why the flowers had not been delivered and they said they could not find a driver to deliver them. We asked why it took 3 days for them to contact us and let us know they weren't able to deliver the flowers. No response. I will not be buying from FTD.com ever again. I am disappointed with their customer service to handle the order and am not pleased with the responses they gave as to why the flowers weren't delivered. The saddest part about this whole thing is we ordered the EXACT flowers my grandmother received last birthday, that she loved so much, but now will need to find a new flower company to work with that actually lives up to their promises.

Flowers came one day late even though were paid for the same day delivery. They were wilted. One head of a flower just fell out while unwrapping it. The delivery guy kept calling and postponing his arrival, so was stuck all day at home waiting for him. The thing that did it for me was the envelope with personalized note. See the pic. I mean what happened to it? I want the florist or the delivery guy to spend over 100$ to say "I love you" with a note that looks like a piece of it was simply beaten off. I did not open it. It looks exactly as it came.

I ordered 1 Azalea bonsai plant for my sister's birthday for 9/23/14. I was charged for 2 plants. I only ordered 1 and they duplicated my order for 2 plants. Although 2 were delivered, I was in a jam because I didn't expect to pay for 2. My sister said after 30 days both plants died even after following instructions. I called customer service 3 times. Was on hold for a long time. Asked for a supervisor and then was disconnected. The best they could offer me was a $10 credit. Then the 3rd person I spoke to offered me a $20 credit. I told them I would like a refund check. I told them why would I ever order from them. The credit would not help me. Let's see what happens. Will I get a $200 refund check or not. I will also call my credit card company and complain. I am upset that they kept my credit card information in their records. I did not agree to that. Never never order from this company. They have horrible plants that die shortly and they really don't try to make things right. They are also overpriced. I would give them a zero.

We ordered flowers for a funeral and they were not delivered. Although I got an email that said our order had been delivered, FDT called at 1 p.m. and said the local flower shop did not get their message. They offered a 30% discount and I asked for them to be delivered to the family since the funeral was in the morning. FDT called back at 4 p.m. and said the local flower shop could not deliver them until tomorrow as the flower shop has "already delivered to the zip code". I cancelled the order. I would recommend calling your local flower shop instead.

So I ordered some flowers for our wedding anniversary, the flowers were to arrive for my wife on a Monday... They didn't arrive Monday or Tuesday or Wednesday, so I called in angry and the customer service understandably angry and was told they sent me an email on Wednesday stating the flowers were not available in my area. I was VERY angry as Wednesday is 2 days TOO late. I asked FTD how they were going to compensate me and TRY to retain me as a customer in the future... They offered me a $10 gift card, I told them to keep it. SO I used a gift card to pay for the flowers and for the past 3 weeks I have been trying to use the gift card online with negative results. I have been in contact with customer service and they have had the WORST CUSTOMER SERVICE EXPERIENCE. they didn't answer my questions and have left me out to dry. I WOULD RECOMMEND NOT USING FTD IF YOU WANT TO GET ANYONE FLOWERS. USE AT OWN RISK.

Ordered flowers to my daughter's 40th birthday a week in advance to be delivered on her birthday and they couldn't do it, delivered the day after. I spent over a hundred dollars and they gave me 4 dollars back because they couldn't do what they said they would do.

I sent my sister flowers for her birthday. She received a bouquet that not only didn't resemble the one I chose, but was a downgrade on it. I actually had paid for what the site offered as an upgrade of the bouquet, and should have never been so naive. I contacted ftd and asked them to rectify. Their response at my request of a refund or a replacement bouquet was to offer me a discount for the next order. Of course, not only will I never order anything from them again, but will refuse flowers from them if anyone is naive enough to use them to send me flowers. Never again.

Ordered flowers for my boss on a Thursday for bosses day from FTD and they had Magnolia's Flower Shop send us the flowers which did not arrive until 4:00 p.m. The flowers that were delivered looked nothing like the FTD picture and were almost dead. On Monday the flowers were totally dead so we called and they sent a replacement which still looked nothing like the picture and the arrangement is very very small, not an arrangement for $70.00. Called again and we will be issued a 25% credit but feel we should not have to pay at all. Do not order from FTD!!!

Piss poor excuse for 18 roses. The flowers were ordered by husband & sent to my office. They are wilted and whatever the green filler flower is, appears to have been outside in the frost last night.

First of all, I read all the policy regarding the flowers they will be substituting, the flower or color depending on the availability the flower - I do understand this. What I don't understand is that they completely didn't put any roses. They have several kinds of flowers and I only put 3. I have contacted them twice through their customer service and I have gotten no response at all. They have very poor customer service. It was my first time ordering flowers and I'm very disappointed. The bouquet looks nothing like the one on the Internet.

Buyer Beware: False advertising, poor quality, AND horrific customer service.

They sent a delivery confirmation email stating my order was delivered! My Loved ones confirmed flowers were NOT delivered! Called FTD that said, no local florist could fill my order and said that they emailed me, which they did NOT!! Spent $200 dollars for horrible service!! I will NEVER use them again!! Spreading the word to all my twitter / Facebook / Instagram followers to do the same!! My Best Friend's Mother passed away, and I cannot get some crappy flowers delivered!! I'm so mad/ upset / pissed off!! FTD = Horrible Company!

I ordered an $80 bouquet for my wife to be delivered on our 10-year anniversary. I have been working out of town so it was important to get these delivered. It was on a Thursday and she was leaving town Friday to meet with me. So Thursday came, no phone call, no delivery. Called FTD, they were no help. Come Friday afternoon a delivery service called at 3pm? Then dropped the flowers on our door. Wife would not be home till Monday. Monday morning dead roses on our door step. I called FTD again. They said that they will look into it? WTF? I have dead flowers!!! And not even close to the arrangement that I ordered?

I was attempting to place a flower delivery. I selected the "FTD You Are Special" arrangement (item #14-F1P) in the "best" configuration listed at $64.99. However, when I went to check out, I noted that the arrangement was listed as the "good" configuration, but the price was the same - $64.99. I attempted to call Customer Service. I was on hold for 15 minutes. The customer service agent who eventually answered was very difficult to understand but forwarded me to another number. After 20 minutes of being on hold with an irritating voice announcing every 15 seconds that "someone would be with me momentarily," I hung up. I really feel like this was a "bait and switch" operation. If I hadn't reviewed the small print carefully, I would have paid $20 more than the listed price for a "good" configuration and probably never would have known because it was to be delivered directly to another address. Shame on them! And furthermore, there is apparently no way to contact their customer service without an order number already in place.

I ordered flowers from FTD for a funeral. I ordered on 09/09/14 for delivery by 09/11/14. I received an order confirmation via email saying the delivery would be on 09/10/14. The plant (peace lily) was never delivered. I found out the following Monday that it had never been delivered. I had not been contacted by FTD, regarding the delivery. I ordered and put my trust in a company that is not trustworthy. I called, I had a very hard time understanding the representative. I asked where she was (I guess I was curious), she said an undisclosed location, REALLY black op flowers!!! After at least an hour on the phone I was finally given a supervisor. They say they are refunding my money. I am so unhappy with the way I was treated! Shame on you FTD.

I ordered flowers for my mom (from dad) for their 40th Wedding Anniversary, which was Sunday 9/7, to be delivered to her work on Thursday 9/4 since I knew she would not be there Friday. Bit of background... I've been ordering from FTD.com for many years, multiple times per year, to be sent to her work. I received a phone call on 9/4, the date of delivery, at 5:45 pm stating the flowers were not delivered because the address could not be located. The option given was to re-send the order the next day.

I ordered same day delivery of flowers for my best friend who just had breast cancer surgery. After 4 days and 3 phone calls she finally received them. They were NOT what I paid for or ordered! I could have received better flowers from Walmart.

No one should ever order flowers from the nuts. My flowers should have been there by 5 Saturday, nothing ever showed up and a waste of my time and money. I will never order flowers from this wackos again.

I ordered flowers for a FUNERAL to be delivered the day before the funeral. I'm in California and the flowers were to be delivered in Marysville, Wash. Thank God my daughter attended the service or I would never have known that my flowers had never been delivered. Once I stopped crying, I called FTD to ask why and was told the spray I ordered was not available in that area. When were they going to notify me???? I could have ordered different flowers had I been told. While they admitted it was their fault they made no attempt to take care of the problem and I was asked "What would you like us to do?" They offered to resend flowers, did they forget it was a funeral? The person I dealt with made it clear he did not care by the way he talked. I had to ask for a refund and still have not received it. I'm both sad and mad about how this was handled. How could they do this knowing the flowers were going to a funeral? Bottom line, I believe I never would have known the flowers had not been delivered if not for my daughter. I will NEVER use FTD again and will pass on how I was treated to everyone I know.

I ordered flowers for an out of state funeral I could not attend. My flowers were delivered to the funeral home two and a half days early. The moment I received the email of delivery confirmation, I immediately sent an email demanding answers. I received an automated response that someone would get back to me in 24 hours. I finally received an email... three days later (conveniently enough, a day after the funeral). It said "Upon investigation, we see that you are correct. The flowers were supposed to be delivered Saturday, not Thursday". That's it, that's all it said. I spent $83 on wilted flowers for a funeral. My mom sent flowers the same way through the same company, had just as many problems. Never ever ever even think of sending flowers this way.

I received a miniature rose for Mother's Day and it was pathetic. Container was broken and the plant was smashed... The shipper knew this because the box was undamaged but the plant was wrapped with broken container tossed in later. I complained to FTD, was promised a replacement and of course that never happened. I was asked for the order number and of course they said it was "invalid"... Go figure! I have shared this with all my family and friends and hope it has a trickle-down effect! I'll NEVER order anything from FTD and will continue to spread my dealing with them.

To start with, the bouquet was absolutely pitiful and half the flowers weren't even open. For a cost of $62, my wife received something that I could have picked up at the local grocery store for less than $15. FTD should be ashamed of themselves for describing bouquets with all flowers showing perfectly and not reflecting the actuality of what ends up being delivered to the recipient, which in my wife's case was the complete opposite of a happy birthday flower basket.. It looked more like something you'd see in the hospital room of a coma patient!

Experience was AWFUL. My order was supposed to be delivered Saturday. I received a call Saturday afternoon saying that there was no florist in the area that could deliver on Saturday and would Monday be ok. I said that was fine. By the end of Monday, nothing had been delivered. I did not receive a call or email. I called customer service and they said there was no florist in the area that could do that arrangement. Why was the order accepted if there is no florist in the area that can do the arrangement? Why was I not contacted on Monday that my order could not be delivered?

I ordered the "BEST-Bountiful blooms" arrangement for my wife on our anniversary. The arrangement was supposed to include a vase with a "Keepsake Hang tag" that said "Love." When the order arrived, I noticed the hang tag was missing. I also noticed that although I ordered and paid for the premium arrangement, it looked as though we were sent the lowest arrangement. While the picture on their website clearly showed at least 6 roses as part of the arrangement (mind you it was a side view, so there probably are supposed to be more on the other side) the arrangement we were sent only had a total of 4 roses!!

I ordered a medium floral display for my granddaughter's paternal grandmother's funeral. Florist delivered the small display in a very cheap looking substitute vase. I called ftd and was placed on hold while they called florist. Florist lied about what was delivered and told ftd that someone must have picked out of display because they delivered the correct one. The flowers were right next to the casket so no one picked out of it. While the display was pretty it was almost embarrassingly small. I did receive a partial refund from ftd, but this does not make everything ok with me. I will never use ftd again if there is no quality control. There are dozens of other florists to pick from. Too bad I can't have a do over.

I placed an order for my Aunt's burial services to be delivered on 6/20/14; this date was listed on the order confirmation. The services were 6/21/14. The flowers were delivered on 6/23/14 to the funeral home. The company would not refund the total cost. This is bad business. I will never order from them again. Due to the sensitive nature of the request and knowing that this was a burial arrangement; the timeliness of the order should have taken into consideration.

On Monday 6/16/14 I ordered by phone a bouquet of flowers to be delivered later that day for our daughter and SIL's first wedding anniversary. I opted to call because I wanted to try and use some of the same flowers they used in their wedding last year. Normally I use the Internet. On Wednesday evening when we talked to our daughter and heard they never received the order I called FTD. They had no record of my order, not connected to my phone, their address, or my credit card. Seemed odd, but when I called my credit card company sure enough there was the charge to me going to FTD on Tuesday for the amount we discussed. So not only did my gift not arrive, I was charged! Since FTD has no record, my only recourse is to file a dispute with my credit card co, and 6-8 weeks from now perhaps it will be resolved. I will never again order from FTD.

I have ordered several times from FTD.COM in the last 9 months with delivery address in both Washington, DC, and North Carolina. The average price point is $75-100. Each experience has been horrible. The bouquets have arrived wilted or not at all as described. FTD is a SHAM!!! DO NOT USE THEM!!!!

I placed my order right away in the morning, and to have the delivery that morning as well. It wasn't delivered. I called a day later and complained. They said they would call the florist and have the delivery done that day. Still no delivery. I sent an e-mail as well as called and got back "the order cannot be cancelled as it is in the process of being delivered". I will never again use FTD for flowers. I would rather drive an hour round trip in the wrong direction to go to a reliable florist and then deliver them myself an hour round trip in the other direction. The main question is, who knows when the flowers I ordered will be delivered? (If ever).

I ordered flowers for my mother for Mother's Day. Found out they were going to be somewhere else so I immediately phoned FTD back to inform them there was a change of address. The delivery date wasn't for three days so I figured it would be fine. I get an e-mail the next day saying they delivered it so I immediately call them and tell them it wasn't supposed to be delivered until Monday. They said to disregard that message that it was only confirmation that the florist received the new information. Well 10 days later meaning today I get to cancel my order all together because after 6 phone calls and the biggest runaround I've ever experienced they still were not delivered. Total days from the date order was placed until now... 14.

The product ordered was far from what they advertised it as being online. The flowers hardly looked like the ones I paid for. I gave these to my mother as a gift to Mother's Day. I wanted them to be as beautiful as the picture since I had forgotten to send her a card and I was very disappointed and embarrassed since she deserves a lot better. I complained to FTD. They only stated they were the leader in flowers and they were sorry I wasn't happy. They did nothing to rectify the issue and didn't offer any type solution, free flowers or even a discount on my next order. They did nothing! I will never order from them again. I have always ordered from the local florist themselves since they are going to be more honest and accurate than the online sites such as FTD and I will go back to doing that.

I had placed an order for flowers to be delivered to my daughters located at separate locations on Mother's Day. My eldest daughter called me on Mother's Day and said thank you for the Mother's Day flowers that weren't delivered. She informed me that the florist said that the address stated "ave" and not "st". I have attached the invoice and it clearly states "st" and not "ave" and even my other daughter's address does not say "ave". I immediately emailed customer service with no reply to this day. A couple of days later, I received an email to take a survey. I sent the survey and only received an apology. No refund or discount was ever mentioned. As you can see on the invoice, I spent about $400 for unsatisfactory service.

Don't ever do business with FTD.com. I order online all the time, and I'm the first to admit that mistakes happen. It's not about not making mistakes. It's about admitting you made one and making it right for your customer. That's a simple courtesy that this company has forgotten a long time ago. So, I ordered flowers on Wed before Mother's Day for my wife's mother for delivery the next day. No delivery Thursday... or Friday... or Saturday. Then Sunday morning (Mother's Day), I receive an email with the subject "FTD.COM order refunded - no florist available (Order Number:...)". Telling me 4 days after the delivery day left me with no options to get her mother a gift.

I ordered flowers on 5/9/14 to be delivered to my mother on Mother's Day. I ordered the FTD Sweet Devotion Bouquet and ordered the "Best-Bountiful Blossoms". On their website it stated this was a "same day" order and would be delivered on either Saturday 5/10 or Sunday 5/11, which both were fine with me. I found out on Mother's Day that they could not deliver and would deliver on Monday. I thought "ugh" okay, I contacted my Mother and said my "gift" would be late. It didn't arrive until Tuesday. Instead of this beautiful lavender & pink bouquet of Roses and Lavender, (which I understand there could be substitutions), she received what looked to be an arrangement put together by a child. The only roses in the bouquet were brown on the edges and the flowers in bud were Lilies! I contacted FTD regarding my disappointment and their resolution was to either deliver another bouquet (a week after Mother's day?!) or I can receive 20% off. I hung up the phone. I will never order from them again! I have added pictures of what was ordered and what was received.

When I received the email sent to confirm my order, I immediately sent them an email, advising that I was a bit concerned. The confirmation shows the shipping address as a residence, when I clearly indicated that it was a business address. Also, it appears that portions of the shipping address are missing - which could cause the shipment NOT to be delivered to my recipient! Also, from the way the personalization is shown - I'm uncertain that the names are going to be in the right place, and that it going to look really strange if it appears that my recipient sent the item, rather than it being from us!

Ordered lavender box of flowers for my mother and mother-in-law. They did arrive on time but both orders contained half dead plants. The order was suppose to be 3 plants in bloom. One plant was alive, but was so tiny that they couldn't even tell what it was suppose to be; it had no blooms on it. The other plants were 1/2 dead plants, had a few dried up bloom sand. Were also very small. Called, and 30 mins. later, they agreed to send a replacement order that was similar to what had originally ordered. 2nd plants were much better. Why didn't they just send that to begin with. Will not use again.

I ordered flowers for Mother’s Day on Tuesday, paid extra to get in time for holiday. Received email there would be a delay. $10 off. Cool. Still in time for Mother's Day, no problem. Holiday passes, no flowers... Receive notice they can't make order and do I want a refund? Yes! Fill out, still no refund, no flowers and someone that can't speak English not understanding my issue. Will never order from FTD again! Have to fight to get $ back! Awful, awful business!

I placed an order late Friday afternoon for Mother's Day flowers. The earliest they were available for delivery was Tuesday so, admittedly, I am already not happy but I recognize I should have ordered sooner and it is a very busy time for florists in the US. I placed the order for Tuesday delivery. Mid-morning Tuesday, I receive a call that the local florist "rejected" my order. To me, when I expect a Tuesday delivery, a call on Tuesday is TOO LATE. I'd understand if it was a Monday delivery because a lot of florists aren't open on Sunday but Tuesday? Unacceptable. Best they could do was change it to what they call a "vendor delivery" which apparently means via UPS on Thursday. I cancelled entirely.

I ordered on Wednesday morning for delivery Friday, before Mother's Day on Sunday, flowers for my elderly mother and mother-in-law. My mother never received her flowers - despite the "confirmation of order" I received and my mother-in-law's flowers arrived DEAD on Monday evening after Mother's Day. Have been sitting with the phone on hold for hours the past two days (Tuesday and counting) AND filed complaints via emails for both orders. I expect FTD to deliver both orders immediately at no charge to me, but after all this and seeing all the other complaints, I will never use them again.

Well, I ordered my mother yellow roses for Mother's Day. The cost was $120.00. Well, sure enough, they were delivered. My mom called me and said the roses made it but they were dead. So she asked for the number. She talked with them, their way of fixing this problem. The guy she spoke with said, "I can refund the money", and he admitted that they knew the roses were dead, and if I wanted I could reorder but no fresh ones till Monday. And the thing that really pissed me off was email from Ftd. It stated that I cancelled my order that's why the refund, no words like "We're sorry we ruined Mother's Day." No nothing and I still have not been refunded yet.

Ordered flowers on Friday to be delivered on Saturday - A Mother's Day bouquet for the wife and one for mother. Got an email saying the flowers will be delayed a day. No flowers showed up on Sunday in either location. Complained, they gave me a 10% discount and said it would be delivered the next day. They had no record of the order for my mother. They wouldn't tell me the name of the florists for me to call directly either. Called Monday morning asking for a full refund. They gave me lip and I had to cancel my orders totaling $200... which still never showed up on the 4th day!!!!!!

I placed an order for flowers for my Mom for Mother's Day. The order was placed on Thursday, May 8th. I received 2 emails letting me know that deliver would be delayed, as well as a voice mail from FTD, on Friday, May 9th. When I called and spoke with a customer service representative on May 9th, I was told that the delivery was delayed and that the flowers would not be delivered until Saturday, May 10th. I discovered they still had not been delivered as of the afternoon of Mother's Day, May 11th, so I called and spoke with someone who sarcastically told me that I chose May 11th as the delivery date and that they would be delivered sometime that day.

Two separate instances occurred. The first time, I paid for an upgrade on flowers so that 20 flowers would be delivered, instead only a dozen were delivered. After complaining, they decided to refund me and send another bouquet to the person but charge me for it, until I complained about that. The second problem was that the flowers I ordered got stuck in Ontario, and were suppose to go to San Juan Capistrano on Mother's day on Saturday. It got to Ontario on Friday but never got to my mom's. I called and they first said they couldn't fill the order until I pointed out that it was in Ontario. Then she told me it just can't be delivered until the following Tuesday. 5 days later! What condition were those flowers going to be in? I have the premium membership btw which I then told her I wanted reimbursed. They instead reimbursed my flowers, called a local florist and had those sent on Mother's day (charging me of course). I am so done with FTD.

My fiance travels frequently, so for Valentine's Day he ordered me flowers. I teach, and the school closes at 3 p.m., so he left instructions for the delivery to be made before 3 p.m. The package was not delivered until that evening, when the cleaning crew was here. School was closed that Monday for President's Day, so when I arrived Tuesday, the flowers were in a box, and the delivery had been made by UPS. Obviously, the flowers were now wilted, since they had been without water for 5 days.

I ordered the Vera Wang arrangement for Mother's day. I paid the additional two tiers up pricing to make sure it was a good of an arrangement as they offered! I arrived at my Mother's house hoping that she was pleased with the arrangement as I had been pleased with the online picture. Unfortunately, the two arrangements were hardly similar. It should be incumbent on a florist to at the very least advise if they could not match the flowers in the arrangement. I ordered this over three weeks ahead so there is really no excuse for not being able to procure the right flowers... A picture speaks a thousand words and below are the online version and the actual version.

I ordered TWO separate bouquets of flowers, NEITHER was delivered! The first order, I was told was not available at 8:30 pm when I called to inquire as to why the flowers had NOT been delivered. I was issued a refund that SHOULD show on my account in 3-5 days. At 9:00 pm the second bouquet had not been delivered and could not be traced because the florist had CLOSED for the night. After being on the phone OVER an hour with several people with HORRIBLE BROKEN ENGLISH, I was told I would be given a refund ONLY AFTER FTD can confirm with the florist TOMORROW that the bouquet was not delivered. I AM VERY UPSET THAT THE FLOWERS I ORDERED FOR MOTHER'S DAY WERE NOT DELIVERED. I WILL NEVER USE FTD AGAIN.

I ordered a sympathy arrangement and Mother's Day flowers in a single order on 5/7 for delivery on 5/9. I received an e-mail and a text on Friday evening stating that 'delivery of your order has been completed as scheduled'. When I called my mother on 5/11, I discovered that the sympathy arrangement was delivered on Friday but the flowers were not. I called customer service and spoke with a rep who got my first and last names mixed up and could only read from a script. She only promised that the flowers could maybe be delivered by Monday and offered no discounts on the botched part of the order, only apologies.

I ordered flowers for my mom a good number of days before Mother's Day from the FTD website. I paid the extra prices to ensure that they would be delivered on Mother's Day or the day before. On Saturday night, I received a email saying my flowers were delivered but they never were. I contacted customer service who said they would contact the florist and get back to me. The next morning when there were still no flowers or any information from customer service, I contacted them again and was given the runaround.

If I could rate 0 stars I would. I placed an order and was charged over $22 for same day delivery. Talking to my mother, no she did not get the flowers on Friday as promised. I did not receive an email stating there was a problem. My 1st ph call I was on hold for almost 25 min when they were checking on it. They came back and started explaining when my ph cut out. 2nd call I was put on hold again. I then receive an email no florist avail. A bit late, no flowers for Mummy. But they will reimburse me 3 to 5 days. Don't use ftd is my opinion.

Near Easter, AAA offered a percent off flowers for Mother's Day from Ftd.com. While the offer was fresh on my mind, I placed an order to be delivered on May 9 (Friday before Mother's Day) for Mother's Day. After getting my order confirmation, I got a delivery confirmation. The flowers were delivered the Friday before Easter. I called and was assured that the date on the order was May 9 and that was when they would be delivered. Then I got an email from my brother who was visiting mom Easter weekend (she is in a nursing home) and wanted me to know that the flowers were lovely (the one good thing about this whole thing!!). I called again. This time I was assured that flowers would be delivered May 9 as ordered and that I would not be charged again. It is May 10 at 8:38pm. I have yet to get a delivery confirmation. So, as I promised the Ftd.com rep, I am posting to the internet the warning I wish I had gotten. Do not order from Ftd.com!!!!!!!

Ordered flowers on Monday, paid extra for same day. Flowers weren't delivered, but I did get an email Tuesday saying they were delayed and had tried to contact me so I called them and got someone whose English was their 3rd or 4th language. I asked them what number they contacted me on (they had my cell phone but I never got a call)... He apologized but said they'd be delivered Tues. and he'd give me a 10% discount. I said that wasn't enough, and asked for a manager, pretty sure he put me on hold and picked up again and said he was the manager... No help. The flowers weren't delivered Tuesday, so I called customer service. They couldn't tell me when the flowers would be delivered and the moron on the phone refused to transfer me to a manager. He kept saying he was "there for me" but I told him he wasn't helping. He hung up on me... They suck.

I am so FURIOUS right now!! Don't EVER order flowers online from FTD!!! I ordered the flowers in the picture (yellow and white) for my dear friend Kim in the hospital. She sent me a picture of them and I had to say that they did not even come close to the bouquet I picked out. Did they?? So I complained. They asked me if I wanted them to pick up the bad arrangement and replace it. I said "NO"!! (How weird would that be??). So then they offered me a refund. Both the rep on the phone and her manager agreed that the local florist did a horrible job, btw.

My daughter's boyfriend serving in the Military stationed in Hawaii sent her flowers with same day delivery that he paid over $100.00 for which were supposed to be delivered April 4, 2014. Then they said April 5th and still no show. Then they said the 7th no flowers, then they said the 8th and nothing. They have done nothing but give her the runaround blaming the florist they were sending them through and taking no responsibility. Will never EVER buy anything through FTD...

I ordered a wreath for my grandmother's funeral and the flowers were never delivered. When I called customer service, they contacted the florist who said that 11:30 AM deliver time was "too early" for them to make a delivery. They had my order over three days before the funeral! FTD and the florist had my cell phone number and they made no effort to contact me to let me know they would not be able to deliver.

Judging by the other complaints here, I would suspect that FTD won't be in business too much longer (hopefully not anyways - save everyone the headaches). I ordered flowers with a bear around the base in honor of a friend's new baby. I put the order in on the 7th of February to be delivered on the 9th (I think that I maybe even paid extra for it to be delivered on Sunday). I went along with my life thinking that it had been delivered and everything was fine. I talked to the friend on the 20th who said that he didn't receive any flowers.

Ordered for Valentines Day. FTD says if going to a business will be as late as 5PM. They ended up being there at 7PM. Monday was a holiday so the wife did not received them until Tuesday. FTD did give a 30% refund but I'm 100% never using them again.

Am I crazy or do I remember a time when FTD used to be a reputable company? If I could give them zero stars I would. What a complete rip off this service is! I was going to go directly through a local florist but ended up going through FTD after finding a Groupon. What a mistake! I ordered the arrangement to be delivered on Feb 15th, hoping to surprise that special someone. I received an email from FTD that afternoon confirming delivery, and looked forward to her getting home and discovering the flowers. But there were no flowers.

I ordered Valentine's Day flowers for my wife in late January, over two weeks before the holiday. I initially requested that the flowers be delivered to her office. However, early in the week she told me that she would be working from home on Valentine's Day. I called FTD and spoke to someone who did not sound like she was from the US. I asked if I could change the delivery address. She put me on hold for several minutes and when she returned she told me that she spoke to the florist and it would not be a problem. Valentine's Day comes and there is no sign of flowers. At approximately 7:00 p.m. I get an email stating that the flowers had been delivered. I looked all around and found nothing. I immediately email customer service and await a response. FTD gets back to me on February 17 and apologizes, saying that the flowers were never delivered. Then they have the nerve to ask when they can reschedule a delivery. I tell the woman to cancel the order and ask why the flowers weren't delivered, especially since I received an email confirmation. Her response was, "It was a busy day." Don't waste your time with FTD. Support your local florist.

I got 2 dozen red roses (80.00) which were supposed to be delivered by noon on Valentine’s Day (21.99 for this) from my boyfriend (extra 12.99 for this). A.) Flowers came wilted 3 days late. B.) Vase was too small. C.) Looks like a child cut some and took the others over their knee to cut... Very disappointing not to mention searching all over my work for them all day. Very expensive and poor, poor quality (I've seen better flowers at Aldi and Cub foods). Unable to contact anyone Fri. Called for a refund and had to literally fight and rep was literally reading a script.

On 02/3/14 I order from FTD.com 18 long stem red roses, a plush bear and a greeting card to be delivered on Friday 02/14/14 Valentine's Day to my wife at her workplace. The total cost for all and taxes and delivery charges were $125.96 which were instantly billed to my debit card. I was so excited as this was our first Valentine's day as husband and wife. I got a text message from her thanking me on 02/13/14 at 2:30pm from my wife and later that day from FTD confirming delivery on 02/13/14. Well strike one a day early. When she got home I saw the flowers and was asked by her how come all the different colors? I told her I ordered 18 long stem red roses and a plush bear and a greeting card. There was no card but was billed for it. More importantly the roses were 5 white, 5 yellow, 8 pink ones. 5 of the eight pink were brown on the edges and not opened and wilting. The baby's breath was white and yellowing.

I placed 4 orders for Valentine's Day for delivery and spent over $1,000 in flowers and not even 1 order was done correctly. Valentine's this year was this past Friday and they didn't deliver 2 of my orders at all where I ordered additionally to the flowers chocolates, balloons and teddy bears even after being charged additionally for delivery. The other order was delivered but the extras which I also was charged for were not delivered like the balloons, teddy bears and chocolates. FTD didn't call me to advise that they ran out of the products nor let me know that the orders were not being delivered AT ALL.

I ordered flowers for my girlfriend's Birthday to be sent to her work and she didn't receive them before she left for the day. I understand that I guess. I gave them a second chance for Valentine's day. First I was supposed to receive a $10 off coupon from the B-day flowers but did not until after I ordered the V-day flowers. I asked them to apply it and they did not. I requested she get the V-day flowers by 2:30pm and they didn't come till after 6pm!! I tried called and they were not accepting phone calls. I tried e-mails and they repeatedly sent me automated responses back. Finally, "Nora" responded saying they will handle my future orders better (ya right get real) and that there were no specifications on the order and the flowers were delivered. That's funny because we don't have them, and there were specifications on the order. I think this is a terrible company. I spent a lot of money on flowers and received poor service and 0% customer support. I would not recommend them to anyone, period. My gf sent me flowers from Proflowers and I received before 9am!!

Ordered an expensive arrangement the day before a funeral. They called me 10 minutes before the service started to tell me they canceled my order because they were too busy to fulfill it. NEVER AGAIN.

Placed an order through this site to be delivered on Valentine's Day more than a week in advance. A week prior to the date I even spoke to a customer service rep who confirmed the order and the delivery address. On the date of delivery nothing ever showed up. I called the listed customer service number and was first told that they would call the florist to get an update at which point the call was disconnected. I called back immediately and explained what occurred and they checked on my order and explained that there was no way to contact the florist due to the hour....

My shipment of flowers was suppose to be delivered on Thursday, 2/13/14, a day early to my fiancee for our 1st Valentine's Day together. The UPS carrier flight was delayed and had not delivered my flowers for Valentine's Day. After speaking with UPS about my delivery, the flowers won't be delivered until Monday of NEXT WEEK. The flowers will be DEAD by Monday, 2/17. I PAID for next day delivery on 2/13. Then I called FTD customer service for my refund. The agent couldn't speak English and was reading from a script. I asked to speak with a supervisor. I was placed on hold for 33 minutes. Mysteriously, the phone call hung up after I waited half an hour. This customer service is unacceptable!!!! I will never do business with them again.

I ordered 12 white roses to be ordered for Valentine's Day for my wife. When I got home there was six roses on the table. When I contacted FTD after thirty minutes they told me the best they could do was 20% off and a coupon. I went back to the local florist and they showed me the order that FTD sent them for six roses. I do have copies of the order. So FTD trying to try a fast one. Do not entrust FTD. The local florist told me their phone has been ringing off the hook with the same problems. I never have written about poor service because I just move on and don't patronize that place. But if I could save one person from experiencing the same problem then I feel some good was done. In the grand picture this is not earth shattering but when you get half off your order at McDonald's and they offer you a little more food but not your full order, would you be happy with that? FTD, YOU KNOW WHAT YOU CAN DO WITH YOUR COUPON.

I order my daughter some flowers too for Valentine, and they were not cheap. But when she brought them home they looked like my grandson had put them together, did not look like on pictures. Will never get anything from this company. It was my first and last time, so I called FTD. The lady tells me that they will send someone to pick up the flowers and bring some new ones. Well that is all good but tomorrow is not Valentines.

February 13, 2014 - I placed an order online with FTD for delivery to surprise my girlfriend. I wanted to surprise my girlfriend at her place of business for Valentine's Day. Well; FTD never showed-up to my girlfriend's office! I waited until 2:00pm before I contacted my girlfriend, meanwhile the day for office people ends at 5pm and still FTD does not show up! FTD absolutely ruined my Valentine's Day surprise for my girlfriend! They took my $110.00 worth of chocolates, balloons, and flowers and simply pissed on the entire meaning of a Valentine's Day surprise!

I am very UNHAPPY!! Your business is a JOKE! First off, Last year I ordered (online) a big gift basket w/ personalized card for Mother's Day to be delivered the Monday after Mother's Day in May... Then I had to call 2 weeks later to complain why my mother got her gift w/ NO personalized card already in the month of February when it CLEARLY stated on my order/confirmation email May 12th? So instead of giving me at least half of what I paid for back on my card or full price that I think I deserved because that's a 3-month advance gift y'all sent out & having to deal with India; all I got in the mail was a lousy 25% off card (really... that's the best you can do & send out another basket on the original date for free?) Grrrrrr, lol you guys already ruined that moment for Mother's Day! Plus she didn't get the card again & it was delivered like you didn't care about it!

Worst customer service ever... All lies... Never would recommend your company to anyone!!! Paid for a delivery never received it at the location but received an email stating delivered never got nothing and didn't want to refund our money either.. Had to go left!!

I came across their website and at first glance it look legit. I had not used their services before and usually I read reviews from other customers to see if they were okay. This time I didn't! Big mistake!! I had ordered a gift basket over the phone with a customer service representative. He sounded sweet, patient and cooperative. He took all my details and that of the recipient and said he would send me a confirmation email. About an hour later, I still had not received an email from him so I decided to call. When I did by providing my confirmation number, customer service hung up on me several times so I kept ringing back. After telling them a dozen times that I had not received any information from them to confirm my order, they said they had got my email address wrong.

I received a different product than what I ordered on a different day, and FTD did little about it but offer me a coupon. In retrospect, their substitution policy was noted in the fine print on their website. I recommend not ordering from FTD unless you are willing to accept a different vase and/or flower arrangement from the one you ordered. They did not notify me that they were going to make delivery two days earlier, or that they were out of stock on the item I ordered, so I was not able to choose the replacement. One was chosen for me, and I was not satisfied with it.

My daughter's birthday was on the 5th. The flowers arrived on the 7th, without the birthday balloon that I paid for too, after I told them to cancel the order and refund my money. I don't want the flowers, I want my money back. Still trying to reach them for my refund. NEVER AGAIN WILL I ORDER FROM FTD. NEVER...

I ordered flowers for a funeral and ordered the medium size and filled out the comments and signature section and submitted my order online. I edited the comments and signature section a couple of times and submitted the edits and each time I received an automated email that the edits would be made. On the day of the funeral, I looked over the flower arrangements and saw the one I had ordered. Not only was the comments and signature section wrong (they didn't include the edits I requested) but the flower arrangement had been swapped out from the requested medium size to a small - the ol' bait and switch - puniest thing I ever saw.

I ordered a Money Tree for my parents' anniversary from a florist in Troy, MO. They received a plant, but it was left on the front porch in 10-degree weather without an attempt to make sure anyone was home. The worst part is it was not a money tree, which was $50. They substituted a fern like you would buy at Walmart for $8. We contacted the florist, who hemmed and hawed and said FTD authorized the substitute because it was of equal SIZE. That is ridiculous. A diamond ring is the same size as one you would buy in a gumball machine but that doesn't make them worth the same! They said we could come in and exchange it. NEVER AGAIN.

I went online and ordered flowers for a funeral that was long distance. I did an upgrade. A family member sent me a picture of the flowers. Not the same. Not even close. They do have a clause that says they can substitute if area does not have the flowers. The flowers I ordered had peach colored roses. White and blue flowers. The flowers that they delivered were all white with very little purple flowers that was not visible in the picture sent to me. They could have substituted with flowers that at least could have matched. They offered to retrieve the flowers and reimburse me, replace them or reimburse me $14.99 for service. Too late, I complained after the funeral. I definitely over paid!!! I'll never order from them again!!! Why give a choice when they give you what they want?!!! They shouldn't have pictures on their website!!

I was placing an order for 82 gift baskets. Representative told me to order gold membership to get free shipping. Then other department told me they can give bulk order discount -$15 to each item. When I called next day, they said nobody could talk to me in this term because the lady is the only one in that department. Anyway, I had to place 82 orders on phone. It took me 5 hours. The items ran out of stock. Nothing else could be combined with free shipping. On delivery date, emails flooded my mailbox that "item is no longer available" or "delay on this item". Calling takes minimum 20 minutes. I need to tell from my name, street address, recipients name, address, zip codes, card numbers, etc. though they send ORDER NUMBER, so why they just cannot track it by themselves? Waste of money, time. People, add extra couple dollars to buy somewhere else! Most of the gifts are not even delivered. From 82 order numbers, I got only 3 confirmations that the item was delivered.

My son and his family send the Birthday Tower from FTD to me for my birthday. I know my son well enough to know that what came was not typical of his normal gifts. I went on the web to review the gift on FTD's website. The only thing in the picture that was the same as what I received was the boxes it was packaged in. In the photo, there are 3 boxes, all of which show to be full of goodies...key word here... FULL. The actual gift has 6 pieces of Ghirardelli chocolates (top box in photo shows it full of Ghirardelli), a small bag of jelly beans (unknown maker), a small box of chocolate covered pretzels (middle box shows a bag of jelly bellies and the rest of the box full of chocolate covered pretzels), a small bag of chocolate-covered almonds and two packaged cookies (third box shows a box/bag of chocolate-covered almonds and a box full of cookies).

I ordered an arrangement for a funeral for a close friend from FTD and made the mistake of thinking that FTD would fill the order as it was advertised. What was ordered (full, tall) and what was received (small!) were two totally different items. Customer service repeatedly asked me to tell them 'how many flowers were in the arrangement'. Mind you, I was at a funeral and did not count. However, I did discretely take a photo of the arrangement. I sent that pic to FTD to prove my point. They still did not address my issue, other than offering a $15 credit, which I refused. Instead, I disputed the charge through my credit card and will next go to the Attorney General and file a complaint there as well as with the Better Business Bureau.

I placed an order with FTD over the phone at 12:05 AM on a Wed. morning. The delivery was for 10 AM the next day (Thursday) at a church for a funeral in a major city - Chicago. They never delivered the flowers and I never got a call. I received an email message on Friday early evening telling me, "Sorry we could not deliver in time". I don't understand. It was a large well known church, in a major city. I might understand if it were an out-of-the-way town 50 miles from the nearest florist. According to their web site, I called with plenty of time to even have had this done the same day but it was for the next day so there shouldn't have been any issues. Also, I specifically asked the FTD Customer Rep at the time of the order - was there enough time for this order to be delivered. He guaranteed it was. I even permitted substitution flowers in case they didn't have what I ordered. This was just unacceptable. Also, to NOT be notified for almost 36 hours that you couldn't deliver to a funeral in the middle of a week was just icing on the cake of complete frustration. FTD just lost my family's business forever!

We are a small florist, recently gone out of business. We had been using FTD's wire service. When we closed, we owed FTD money. I asked for a breakdown of the final charges; FTD refused. I contacted the Better Business Bureau to make a complaint. Finally, FTD released a tally of our charges. FTD's information showed an illegal charge of $1485.00 against us. FTD refused to address this illegal charge and threatened us with lawsuits on several occasions. There was no redress; there was nothing we could do. They stole money from us.

Flowers ordered for delivery to Veteran's funeral service - I ordered flowers 2 days before the funeral service and received a confirmation of purchase. Nothing was delivered, no phone call. The family called to let me know that the funeral arrangement was not delivered to the service. The military only allows 3 arrangements, one other was delivered. How embarrassing for us as we had consulted with the widow as to what she wanted. The arrangement was advertised as a same day delivery. Never again, FTD, for anything of significant importance!!

I sent flowers to my daughter-in-law for Mother's Day with same day delivery. I got an email saying they couldn't be delivered. On the following Monday, she received almost dead, wilted flowers by UPS with melted chocolates. When she sent pictures, they were not what I ordered. I complained and they sent some other arrangement, but never what I paid for. I still have another flower order that has yet to be delivered for Mother's Day to an aunt.

Mother's Day was May 12th. I ordered my flowers on May 6th for delivery on Friday, May 10th. On Mother's Day morning, I spoke to my mom but she never mentioned flowers. When I asked if she had received them, she said no. I got on the phone with FTD; they said the courier had tried to deliver the flowers on Friday but the person had moved. My mom has lived in the same place for 6 years and still lives there. I said, "I believe the courier went to the wrong house." I asked that they confirm the address, which was correct and then the customer rep said, "The courier would have left a note." My mom said that no note was left. I asked the rep if the flowers I ordered would be delivered today, since it is Mother's Day and then he tells me that the flowers that I already paid for were not available for delivery today. Excuse me?

Called midday on Thursday after Mother's Day. Was ready to cancel. Explained to the customer service rep that each day someone had tried to reach the florist without any success. Each person had said that they would get back to me to let me know what was happening but I still had not heard anything. If she wanted to try one more time, I would wait. Otherwise I wanted to cancel and receive a full credit.

I ordered a green plant and flower basket for my mom (77) and aunt (96) for Mother's Day. I was told it would be delivered by the morning of the 12th. I had called my mom to tell her to keep an eye out for them and they didn't arrive. She and my aunt sat by the door all day waiting for them. I called FTD at 3 pm and they told me they were being delivered. By 8 pm that evening they were still no shows. Again, I called FTD and they told me that they couldn't get a hold of the florist and their records show they were delivered.

I ordered a $29.99 bouquet for Mother's Day. There was never a final total displayed and I never received an email receipt. Posted to my bank account was a charge for $52.98. Their customer representative told me there was a $22.98 service charge included without telling me of the final amount due. Unbelievable.

Just had my second negative experience with ftd.com. I ordered Mother's Day flowers for my mother and they were never delivered. This exact scenario happened last year and I was foolish enough to believe that it couldn't happen again. I ordered the flowers a week in advance of Mother's Day and they were scheduled to be delivered on the day before or day of Mother's Day. By 4PM on Mother's Day, my mother had not received the delivery. I called customer service and was told that the flowers were "on the delivery van and en route." At 5PM, I received the following email from ftd.com:

I contacted FTD that I received flowers that were wrongly delivered to me. I tried to advise them to research and correct the delivery to the correct recipient. They told me they have to investigate with the Fraud Department. I never heard from them after that. I'm sorry for the folks who did not receive the flowers.

I ordered flowers to be delivered the day before Mothers' Day 2013. And of course, they show up half dead. Do yourself a favor and don't order flowers online. Who ever packed those flowers to be shipped out from FTD should be ashamed.

I was very disappointed with the bouquet of Gerber daisies yesterday from FTD for Mother's Day. Some of the flowers were lovely and at least four were already wilted. I know the price was on the high side due to the fact they came with a vase.

We ordered an arrangement for a family member a couple of weeks ago. She received an arrangement and posted a photo of it on FB. It wasn't anything like the arrangement advertised on ftd.com and in fact, we upgraded to a larger arrangement for over $60. There were very few flowers and lots of leaves/fill. It was an embarrassment! In my complaint to FTD, I requested a partial refund. Instead, we were offered 20% off, and then were told we would be sent a $20 coupon toward the next order. It was never received but then, I would never consider spending money with them again. I will be sending a complaint to: Michael J. Soenen, CEO and President, at FTD.com Corporate Headquarters, 3113 Woodcreek Drive, Downers Grove, IL 60515 (fax: 630-724-6019). I would suggest that anyone with a consumer complaint against ftd.com to do the same. Maybe if he hears from enough of us, he'll address the poor customer relations/quality issues that plague ftd.com.

I ordered and paid for 2 dozens of roses (catalog #B19-4387 with best bouquet option for 24 stems of roses, order #**). The flower delivered by FTD was not 2 dozens. Not to mention that the flower arrangement was nothing like the one on the website. I wad told by the recipient that the flower was hideous. She specifically said that flower must be arranged by a guy. I asked her to send me a picture of the flower and I found out it's not even two dozens. I called FTD. The first gentleman was very nice and offered to send a replacement.

I ordered the image that you are looking at on FTD’s site. It stated you can order "good", "better" or "best." I chose best, paid the fee and on Valentine's Day, my wife received what appeared to have been for a child! Very embarrassing and downright ridiculous. I called the 800# and was placed on hold for a long time, only then to get a customer service agent who could speak very little English and unaware of my complaint, in terms of understanding what I was saying. I am very disappointed and will never use FTD again. I called the florist this morning that delivered the flowers to my wife and she advised that although I paid for the best, FTD only sent her a fraction of the cost and she had to work with what she had received. She apologized and I'm not upset with her, but rather upset with FTD and I expect a full refund! Signed, a very unhappy customer!

By far, it’s the worst customer service I have ever experienced from a company! They have lied and continued to ignore customer issues. Just take a look at their Facebook page, and you’ll see all the unsatisfied customers. Never order flowers from FTD! Help spread the word to avoid more unhappy and let down people.

I ordered flowers for Feb. 14, 2013 but no flowers were delivered! I got an email at 5:13 PM that said, "Due to high recipients in your area, your order has been rescheduled for the next day." Anyway, when I tried to call, I was on hold for 45 minutes and had to hang up; after all, it was Valentine's (with a mad wife on the way home from work!).

I went with FTD this year because last year, proflowers.com was unable to deliver on Valentine’s Day due to heavy fog at our local airport. FTD said a local florist would be delivering them. I received an email from FTD at 5:30 (30 minutes after she got off work) saying the flowers had been delivered. I personally drove to her office after work to see if the flowers may have been left in the lobby or near the door on her floor and nothing was there. I had already tried to cancel my order when I realized they weren't going to make it on time, but the website only allows you to cancel, at earliest a delivery scheduled for the following day. Customer service said there was an hour wait. Not only did the flowers not make it before she got off work, but FTD lied! She received a call from their receptionist this morning (Feb. 15th) around 9:30 am, letting her know the flowers had just been delivered. I will never use FTD again, and I suggest that anyone else also refrain from using them as well, at least for Valentines Day.

I ordered flowers for this upcoming Valentine's Day. It has come and gone without the flowers being delivered. I attempted to call the 800 number, but was put on hold for over 60 minutes due to high volume of complaints, I presume, at 9:00PM on Valentine's Day. FTD had a message on the answering service that to track your order, go to a website and submit the order number with your email address. No response thus far. I had to call the following morning at 5:00AM to speak to a person not from this country. The answer to my dilemma was, "We had order problems."

I ordered a very nice arrangement for my wife for Valentine's Day. On Valentine's Day, I received an email from FTD saying that they couldn't deliver my flowers, but offered to deliver them 5 days later! Excuse me, Valentine's day is on Feb. 14, not Feb. 19. If I took that offer, I would have to change the order to funeral flowers because I would be dead! I tried calling FTD, but waited for 60 minutes on hold before finally hanging up. I tried to write an email to FTD, but there was no place to complain on their website. Just awful service and they can count me out as a future customer.

I ordered a beautiful bouquet of roses in a heart-shaped vase via ftd.com for my wife for Valentine's Day. The website stated the order could be fulfilled by a local FTD florist. The next day, I received an email saying the local florist could not provide the product I ordered and something else was being substituted. I called ftd.com and I also got someone from another country who did not speak English well. I had a very hard time understanding her even when she explained things three times. Basically, she told me I had to pick something else that could be delivered by a local florist. I asked how I would know what they can and can't deliver. After being put on hold twice, her explanation was not understandable. So I canceled the order. Now I have nothing for my wife for a holiday I've been told I can never forget about. I will not do business with ftd.com again.

Flowers were ordered for Valentine's Day, Feb. 14. The flowers arrived on Feb. 12. I called and the only thing they did was to say they would send me a gift card which was half of what the flowers cost which I have not received. The flowers should have been sent out again on the correct day or the total amount for the flowers should have been refunded. I would not trust this company again.

I am very angry that I did not get what I ordered. My total bill was $215.15. I called and placed the order with someone because I wanted a special message on the banner from my children. The banner never arrived and the flowers were damaged and dead, the few that they put on there.

I ordered the flower on January 31, 2013 for delivery on February 12, 2013. I ordered the flower so earlier because I wanted to make sure that flower can be delivered on that day. Then what happened? Today is February 12, 2013. No flower is delivered and not one single person can call me to tell me that FTD doesn't have the flower. What kind of business is this? What does value addition means to your customer? Maybe you do not have that so-called value addition. What's more, when I called your 1-800-736-3383, no apology, no explain and just asked me to spend more money to buy another one. Do you think that business is so easy to do?

I ordered flowers from FTD.com for a dear friend's wake and funeral. I have just returned from the wake and there was nothing at the funeral home from us. I called FTD immediately and someone obviously in another country answered my call. I could not understand a word that she said which upset me even further. I asked to speak to a supervisor and I was placed on hold for 20 minutes. Someone else finally came to the phone and spoke a little clearer English. Apparently, not one florist in New Orleans had a peace plant to deliver to this wake according to FTD. It's kind of hard to believe since there were 2 plants already there, but this is what I was told from whatever country that handles FTD's customer service.

On December 10th, I ordered a birthday arrangement for my daughter-in-law. I paid the extra to have same day delivery. That afternoon, I received an email stating they were delivered. I waited until early evening and I still hadn't heard from Raquel. I called her and asked her about the flowers. She said she had not received any. I called FTD and he said he would call Raquel and apologize to her and make sure her flowers would be delivered. On December 11th, she received the flowers but they were old. They had brown along the tips and some were sagging badly. I called FTD again and they said they would pick up the old flowers and give her fresh ones. On December 13th, no fresh flowers came and I called FTD again. They cannot reach the florist and have been trying for the last three hours. Now, I'm waiting on a refund. We'll see if that comes through. I won't be using them again.

Flowers did not perk up with the directions followed. By day 4, the roses were done. The calla lilies lasted a few days longer. These flowers were delivered without a phone call to alert me to watch for the delivery. The temp was low that day and I was not home till late afternoon. By day 6, the best part of the arrangement was the supporting green and red foliage.

I received a beautiful bouquet of flowers for Mother's Day. Along with the flowers was an FTD coupon for $15. Shortly after that, my uncle's daughter tragically passed away. Upon trying to use the coupon, I found it nearly impossible because they said on nearly every bouquet, "Oh you can't use that on that bouquet." I guess it was only good on the utterly high priced flowers. The coupon had no value to me. It was a nice surprise from my son but ended up to be a big disappointment and bad taste in my mouth for FTD.

I ordered flowers for my mom's 82nd birthday. I ordered the Angelica bouquet, which had roses. They sent her a different bouquet, which had lilies. My mom and I have always viewed lilies as the "funeral flower.” The odor of the lilies was so strong that it made her very, very ill, requiring medical care. FTD refused to send another order of flowers or refund my money. They also did not include the balloon that was ordered. They don't speak very good English as most companies; they are overseas call centers. Thanks for ruining my mom's birthday and making her sick.

Whenever my husband orders flowers for Valentine's Day or my birthday, FTD does not ring our door bell. Yesterday, the roses were laying for hours in the hot sun before I found them. I was at home waiting for them. I couldn't hear their van coming; they are always very sneaky. From now on, I will put a huge piece of paper on our front door to force FTD to ring the bell when they deliver flowers. I hope the roses will make it!

I ordered what I thought was a basket of flowers with some ivy. I purchased the better selection because I loved all the flowers in the basket. What I got was a basket full of greenery, with some unbloom flowers in the back. When I called to complain, the person on the phone explained that they were from a place that cuts them fresh and that they will bloom. Well, this was a funeral and we didn't have the time to wait for them to bloom. We took pictures of the flowers and a snap shot of what we were supposed to get; they were nothing alike. I am so disappointed that I will never purchase online again. Not worth it. I wish you could see the two. FTD gave us $10 off. Big deal. I'd like to give them back their flowers and they can wait for them to bloom.

I ordered a comfort plant from FTD to be delivered to a funeral home. When I arrived at the funeral home, I was informed the comfort plant was not there but instead a tiny basket with 5 "un-bloomed" carnations, 1 stem of baby's breath, 1 fern and a bunch of ribbon was delivered instead. It looked like the Charlie Brown Christmas tree, with thick ribbon draped around to fill the empty flowerless space. I was mortified. I immediately called FTD and they claimed "they did not know what happened." They offered me a refund, which I gladly accepted. Then the florist who delivered this substandard product, actually went to the funeral home and removed the item. I was so embarrassed. This is unacceptable. Also, the funeral plant was intended for a very close friend who had just lost her father. I believe it was a scam. FTD refuses to give me the name of the florist who pulled this scam.

I was unable to attend the out-of-town funeral of a relative. I ordered flowers 2 days in advance on referral from the funeral home's website. The order was placed on Saturday for funeral on Monday. I received a call from FTD on Wednesday about unexplained failure to deliver flowers. They offered to send to a home, but I don't know the address there or when family members will be there. Finally, they advised to deliver to me tomorrow, Thursday and I will deliver. 25% discount but who cares, I'm very embarrassed and have learned an important lesson. I can't "see" an arrangement online from a local florist, but I will never trust something this important to FTD in the future. I will also discuss this with the credit card company, my family and friends and my physician group.

I ordered flowers for my mother-in-law weeks before Mother's Day. I asked them to be delivered Friday before Mother's Day to make sure it gets there. By Friday evening, nothing arrived. When I called FTD, they told me that it got accidentally cancelled and they can't do anything about it. Really? There was no way I could still get anything on Friday night for Mother's Day. As of today, June 5th, 2012, I am still waiting for clarification of this. I still have not received a full refund and contact daily FTD by email, but I get only an automated respond. I am done talking to them on the phone, because every time I do, they promise me the refund, but then nothing happens and I have nothing in writing to prove anything. This has been the last time I order with them!

My daughter ordered a beautiful vase of tulips for Mother's Day way ahead of time to arrive that Friday. I never received anything, including a call from a supposed local florist. She called FTD and sent several emails - and got nothing in response until she filed a complaint with the Better Business Bureau. FTD gave her money back and asked if they can send a complimentary vase of flowers. The vase arrived last Thursday in a nice box. The flowers, yellow tulips, were hot and the vase was hot - like they had sat in the back of a truck for hours. I followed the directions precisely and now it is day 5 and the tulips never opened up at all. They are brown and the petals are just falling off. I would never ever order anything from FTD. This is very disappointing.

I ordered flowers for Mother's Day on 5/10/12, but I received an email on 5/11/12 stating that the order could not be filled because there wasn't a florist in my recipient's area. In the same email I was offered a $10 coupon on a different order and told to call customer service if I had any questions. I chose to order flowers from another company instead. I noticed two weeks later that the charge from FTD (for flowers that did not exist) hadn't been removed from my credit card. I submitted an online inquiry, but I did not hear back within 24 hours (as their automatically generated email stated was their goal). So I called customer service.

On Saturday, 5/12, I ordered flowers for Mother's Day. I picked what was available to deliver on Mother's Day. Some time later, on Saturday, I received an email to reschedule delivery, but did not see it until the next day. I tried Sunday and Monday to get through on the phone, could not get through at all. The emails I sent were never responded to beyond the automated "we received your email."