FTD Reviews

Ordered Laura Ashley Bouquet - flowers in a Laura Ashley pitcher. Flowers delivered in cheap, generic, A gift for you from FTD vase - nothing related to Laura Ashley received. Advised FTD as soon as I became aware (10 days later when I visted recipient). First they promised florist would deliver item paid for - but then refused to do anything - referred me to their Substitution policy and fact that more than 7 days had elapsed.

I ordered flowers from FTD and they told me that I clicked on a link and entered my email was authorization for Reservation Rewards, which is some how affiliated with FTD, to charge my credit card account around 10 dollars for over a year, approximately 15 months.

I ordered flowers for mothers day, got a confirmation of the order. Then 2 days AFTER mothers day, I get an EMAIL saying that they received MY request to cancel the order. I never cancelled the order! They didn't fulfull the order and send me an email? I called them up and they said Sorry and said, Well we refunded your money. I didn't want a refund, I wanted a simple flower delivery to my mother on mothers day. Then they offered $10 off. $10 off? They do one thing - deliver flowers on special occassions. Once the occassion has passed, it DOESN'T COUNT!

Last Mother's Day, 2007. I ordered a floral arrangement through FTD.com. The screen immediately before the final stage of my order submission asked if I wanted to receive a $20. discount to be applied to my current order. All I needed to do was enroll for a free membership in their Reservation Reward program to receive the $20. discount. Keep in mind that they already have my credit card # since I was in the final stage of my order submisssion.

I ordered flowers in the $100 range for a funeral. I checked to make sure the flowers were delivered 03/07/2008 and got no response. I have been inquiring for over a week now to see if the flowers ever got to the funeral. I DO NOT want to have to ASK my friend whose mother died. That is tacky. I have gotten NO response via e-mail except a generic no-reply message saying they are diligently working on my problem. I have been on hold on 2 different occasions for a total of over 1 1/2 hours.... They billed my credit card directly over 2 weeks ago. My order number is FND538178.

In September, 2007, I purchased an FTD flower delivery to my home via website. The order was easy to place, billing was correct, and the beautiful flowers arrived as described and on time. But after placing my order, I was directed to a webpage for WLI Reservation Rewards. The popup window and accompanying webpage said that by signing up with WLI, I would receive 10% off my next order. If there was fine print about paying to join WLI, it was too small to read or intentionally presented in a confusing manner. The bottom line is this: I never entered my credit card information, yet somehow WLI has billed me $10/month twice. Obviously, FTD finds it fair and appropriate to forward their customers credit card information and give WLI unfettered access to their funds by tricking them into authorizing this dubious union. I wanted FTD to give me at least $20 in products from FTD or a check for the same amount. They would not. They called to apologize and give me WLI's phone number, but otherwise said "tough luck." I will never buy from FTD again.

I ordered flowers for Valentines Day. I was asured the flowers would be delivered on Feb. 14th 2007. They were not delivered on that day and I have not been able to contact FTD by phone. I was very disappointed that I was unable to get her the flowers on Feb. 14th, Valentines Day. I don't know if and when they will show up but the purpose has been defeated. I want a full refund. I paid for Valentines Day Flowers and chocolate. I paid $85.98. I want a full refund.

This past Valentine's Day was a near disaster for my girlfriend and I, thanks to FTD. Here are some examples of their "professional" and "courteous" conduct.