FTD Reviews

On Monday, 5/7/12, I purchased Mother's Day flowers from ftd.com to be delivered on Saturday, 5/12-Sunday, 5/13 (Mother's Day). The total bill came out to $66.93. Ftd.com even charged me an additional $1.99 on top of the $20 service charge to have the flowers delivered on those dates. On Sunday (5/13) evening (5 p.m.) when I spoke to my mother, I was informed that the flowers were never delivered to her. I called ftd.com on Sunday, 5/13, to find out what happened to the order. I was told that the florist couldn't be reached but that they will call me back the next day at 5:30 p.m. I never received a phone call back on Monday, 5/14, as promised. I called ftd.com again on Tuesday, 5/15, and was told by Kathy that they still were not able to get in contact with the florist. Now, it's 4 days later (Thursday, 5/17) and I did not get any email/return phone call from ftd.com stating why the flowers never got delivered to my mother on Mother's Day nor did I get a refund.

My daughter-in-law ordered me flowers for Mother's Day. She ordered them about a week before Mother's Day. Mother's Day came and went and no flowers. My husband called FTD.com on the Monday and first was told they could not find the order. The person who helped him could barely speak English. Finally after 45 minutes on the phone, he said that he found the order and it would be sent out on Tuesday some time. My husband asked him how his mother would like to get Mother's Day flowers two days late and he replied, "I don't understand the question." My husband asked for a supervisor and after 45 minutes, one came to the phone. Their response was "We will give you $10 off." My husband told her that the flowers were for Mother's Day and that is why we wanted them on Mother's Day. I will never recommend FTD to anyone in the future and I will surely tell everyone how incompetent they are.

I noticed when I pulled the pot of miniature rose plant out of the box that the leaves just did not look healthy. Some were dropping off already and have continued to do it. It was plenty moist when I took it out of the box, maybe even too much. So I didn't add any water to it. Some of the leaves have turned yellow, and it was just delivered 4 days ago, on the 10th or 11th of May. I haven't told my daughter anything, because she will feel bad. But I do think she deserves her money back. Her name is Deborah in Davies, Florida.

I ordered flowers for my mom on Monday morning before Mother's Day and chose Friday delivery to ensure that she would get them on time. I know that Mother's Day is a busy time so I thought I would make it easier on everybody and choose Friday delivery. I called my mom in the evening on Mother's Day and asked her how pretty her flowers were and she had never gotten them! I called customer service and they were so unhelpful. Not only did they barely speak English, but they lied to me about the delivery saying that their computers said that it had been delivered. I looked at my UPS tracking and UPS never received the order! A second day of calling their customer service left my husband and I on hold off and on for an hour and a half. I don't even know what the flowers might have looked like, but this company is horrendous. Never ever use them!

I received a basket, which is very nice, but the box was not packed so the flowers were loose and upside down with dirt falling out of pots. The Calla Lily is okay, just bent over from being upside down, but the Lavender is dead. The box top was barely close with one piece of tape. I am very disappointed with your product and its packaging. It certainly is not what I would have expected from FTD. I know my son who sent it to me would be very upset because he certainly did not get his money's worth.

Mother's day flowers - I received Peruvian Lilies on Sunday (they were supposed to be delivered on Saturday). The 14 stems are way too little for the vase enclosed. Even though I followed the directions for care completely, today (Monday), the flowers look wilted and puny. Some buds are still not open. What a ripoff. I hate to tell my son he wasted his money. He deserves a refund!

My Mother's Day flowers were left in the sun in the driveway! We were away overnight, so you can only imagine what the tulips looked like! I feel that my son should be reimbursed or new flowers delivered when I am home (it only takes a phone call to know a good time to deliver). I will be sure to tell my son and my friends never to order from this incompetent company again.

My flowers were left on my doorstep in the sun, in 90 degrees. As they were opened in water, the tips are all brown, look like they were burned. They are ugly and I'm sure my daughters would be so sad to see what you gave me for mother's day. I will tell them to never use your service again.

They were left in the sun and were wilted. The stem of the roses were 3 inches long, not a satisfactory arrangement.

The flowers and plants were of inferior quality. I could have purchased better from Wal-Mart or any grocery store for $5.99 to $12.99. They were left on my front doorstep for 2 days. This doesn't say much for their delivery service. And I was home all the time! Don't order here, unless you want to get ripped off!

My son ordered me a dozen roses for Mother's Day, and they were delivered on 5/9/2011. Upon opening the box, four of the rose stems were curved over at the flower and would not stand straight, only drooping over. Another rose had the stem cut and was only 6 inches long and too short to put in the vase. The rest of the stem was just laying in the box. I am very disappointed and will ask my son to never use FTD.com again. Additionally, they were delivered by UPS and obviously been in their truck all day until they were delivered at 6:30 pm. He will pick up the roses next year to avoid this awful service.

I am extremely concerned about my experience on the FTD.com website. I got a coupon in the mail for 25% off Mother's Day flowers. I went on the website and ordered 3 orders for our mothers and grandmother. There was no place to enter the 25% discount code. If this wasn't bad enough, I then got a seriously horrible shock. I thought the total of my order was $129. I went to pay by Paypal and it comes back charging me $215. When I looked - it appeared that for each order -- FTD tacked on a Services charge that was almost more than what I ordered. Yet these numbers were never available to me until after I paid. When I went back and looked at what was advertised, there is no fine print or text about service charges. There is also nothing on their page to register a complaint or contact them. Thanks for bringing this to light so others don't get ripped off too - we will never use them again.

My son sent flowers to be delivered on Friday, April 6 for Easter. The flowers arrived on Monday, April 9 half dead and the box was open. He and I are very disappointed. I do not want new flowers but I do want you to credit my son's card the full amount. Half dead flowers and three days late is unacceptable.

For Valentine's Day, my husband ordered a very nice floral arrangement online from FTD.com the day before to ensure delivery the next day. It did not arrive at my workplace until the late afternoon, the day after Valentine's Day. What did arrive was a floral arrangement that was not what he ordered. He paid $108.06, $86.99 for the arrangement plus tax/delivery charges. The differences between the two arrangements was extreme and the discount of 30% does not begin to justify what was received and the poor delivery. There are similar complaints online for FTD. Is there some other recourse we consumers can take to try to get the refund due to us? This is so unjust to so many people and FTD is literally getting away with highway robbery with online purchases from their website.

You have to read this before you buy from FTD! I ordered online a $79 flower vase and a $26 teddy bear Godiva chocolates on Feb. 6, 2012 to be delivered by Feb. 14, 2012 (Valentine's Day). The order did not arrive by Feb. 14, 2012. I called FTD on Feb. 14 and could not get through, so I emailed. I called next day again to cancel by phone. I still did not get through. I sent another email terminating my account. I received a call from FTD customer service on Feb. 16 asking me if I still wanted the order delivered (flowers only because the teddy bear was sold out).

I ordered a nice bouquet of flowers for my wife for Valentine's day which happened to be our 25th Wedding Anniversary. I ordered on the 9th which was plenty of time for delivery on the 14th. I paid $19.99 for the delivery and received a UPS tracking number on the 13th. On the 14th, I checked the UPS site and the flowers had only left Florida (I live in Wisconsin) on the afternoon of the 13th. The UPS site stated the expected delivery was the 15th, the day after our anniversary.

I ordered flowers for my dad to my mom to be delivered to the business we work at. I gave FDT my office phone number and extension. On my receipt, it said that the flowers will be delivered no later than 5pm. I am sitting here at 5:50, on hold on the phone with FTD for the last 55 minutes. I don't know the local floweriest that's delivering the flowers and I can't reach FTD. I'm so frustrated that I'm ready to cry. I know it's the holiday season, but FTD should be more prepared for this, they go through this every year! It's not an excuse when they're business depend on these holiday seasons. If they can not handle the business, they should not take my order and put me through this. Okay, finally got through to them. They told me that the reason that the flowers were not delivered was because "they don't have a floweriest in my area! "When were they going to tell me that!

I ordered the flowers on the 13th and am now getting an email from them that they can't fulfill the order today due to heavy volume! They've lost a customer for life.

FTD.com continues to constantly send me solicitation emails, despite the fact that I've used their unsubscribe feature, and sent them messages at least ten times. It is unscrupulous, and misleading of them to offer this feature, if they're just going to completely ignore it. They've annoyed me to the point that I will now go out of my way to not purchase from them, or from any company that uses their service.

FTD charged my BillMeLater account fraudulently. I had ordered from FTD in the past, with the last order in August 2011. However, in November 2011, FTD charged my BillMeLater account; they turned around and posted a partial credit for the charge. I have spent the last 4 months, calling and emailing FTD, to have the charge removed.

I had purchased flowers for my mother just before Christmas (2011). She never received the flowers, yet I was charged $70.00. My mother had received flowers from a friend of hers in West Virginia. FTD insists that these were the flowers I had sent. I tried several times to rectify the situation by phone and email but only received emails stating that the flowers from her friend in West Virginia had been delivered. I am out $70.00 and these smug thieves are laughing.

I ordered flowers on 12/14/11 to be delivered on 12/22/11. Upon checking UPS tracking, I discovered that they were 'unable to locate' the address listed on the order. This address was, is correct. No attempt was made by either UPS or FTD to follow through with this delivery or offer me a refund. After sending a complaint e-mail to FTD, I received a pathetic apology from their customer service department, assuring me that my 'future orders' will be fulfilled. My 'future orders'? Never again!

I ordered flowers in 2009, and I started getting fraudulent charges of $12 per month, from some outfit at 800.826.1885, possibly in CT, that doesn't like to answer the phone working under a name of "Complete Savings" or possibly "Webloyalty". The best I can tell is, the only thing loyal about them is their unethical marketing, fraudulently charging your credit card, and never sending you any correspondence, or product.

On 08 May 2009, I placed an order online for an arrangement of flowers from FTD florist company. Unfortunately, I do not recall the amount charged to my checking account at the time because it was over two and a half years ago. However, just tonight, my husband looked at our checking account and noticed that a company called "Complete Savings," who is affiliated with FTD, has been charging my bank account for $12.00 per month for the past two and a half years without my knowing consent. Roughly, FTD has given Complete Savings the right to withdraw at least $336.00 thus far. My husband called and spoke to a rep named Yolanda at 1-800-826-1885 who is based in Connecticut. Apparently, the rep told us that when we click on a link to submit your email, you automatically get charged $12.00 dollars a month.

I ordered flowers for a close friend's funeral 1 day early. Website boasts same day delivery, so I asked for delivery early next morning. I received confirmation via email that the flowers had been delivered so my daughter called my friend's family, there were no flowers from our family at the funeral.

I placed order #** on 7/3. There was an advertised delivery of 'next day'. I specified a Monday delivery on 7/5. This would be for the viewing. I received a delivery confirmation for Tuesday, 7/6 at 11:30am. I see no need to explain the disappointment and embarrassment of your service. Credit my account.

I ordered some flowers for my mom this Mother's Day. Imagine my chagrin and anger when they never arrived. When my order had not been delivered over 24 hours after the requested delivery date, I emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.

My husband sent me a dish garden plant for my birthday on September 21st. By September 28th, one plant was dead and another looked like it was dying. I called FTD and reported the problem. They said that they would contact the local florist who made the delivery and I would hear from them in 3 days. No one contacted me. I called back. I was on hold for 20 minutes and no one ever answered my call. I disputed the charge on AmEx, but now AmEx says that FTD said that I never registered the complaint. Our phone records in our IT system are only kept for 60 days. So, I am out $74.87 and FTD does not care at all. I asked to please just have the florist exchange them for a healthy plant and they refused.

I ordered flowers through an FTD florist. The flowers were to be delivered to two people in Mexico. I ordered two bouquets, with a total just over $200 USD. I ordered on April 28, 2009 and still have not been delivered! I have called multiple times and continually get their phone service which takes a message. No return call has ever occurred. While the number on the website, all you will get is the answering service. I would like to either still have the flowers delivered or a refund. At a minimum, this person could at least return a phone call. I chose them because they indicated they deliver in Mexico. I will never use any FTD again!

Ordered Laura Ashley Bouquet - flowers in a Laura Ashley pitcher. Flowers delivered in cheap, generic, A gift for you from FTD vase - nothing related to Laura Ashley received. Advised FTD as soon as I became aware (10 days later when I visted recipient). First they promised florist would deliver item paid for - but then refused to do anything - referred me to their Substitution policy and fact that more than 7 days had elapsed.

I ordered flowers from FTD and they told me that I clicked on a link and entered my email was authorization for Reservation Rewards, which is some how affiliated with FTD, to charge my credit card account around 10 dollars for over a year, approximately 15 months.

I ordered flowers for mothers day, got a confirmation of the order. Then 2 days AFTER mothers day, I get an EMAIL saying that they received MY request to cancel the order. I never cancelled the order! They didn't fulfull the order and send me an email? I called them up and they said Sorry and said, Well we refunded your money. I didn't want a refund, I wanted a simple flower delivery to my mother on mothers day. Then they offered $10 off. $10 off? They do one thing - deliver flowers on special occassions. Once the occassion has passed, it DOESN'T COUNT!

Last Mother's Day, 2007. I ordered a floral arrangement through FTD.com. The screen immediately before the final stage of my order submission asked if I wanted to receive a $20. discount to be applied to my current order. All I needed to do was enroll for a free membership in their Reservation Reward program to receive the $20. discount. Keep in mind that they already have my credit card # since I was in the final stage of my order submisssion.

I ordered flowers in the $100 range for a funeral. I checked to make sure the flowers were delivered 03/07/2008 and got no response. I have been inquiring for over a week now to see if the flowers ever got to the funeral. I DO NOT want to have to ASK my friend whose mother died. That is tacky. I have gotten NO response via e-mail except a generic no-reply message saying they are diligently working on my problem. I have been on hold on 2 different occasions for a total of over 1 1/2 hours.... They billed my credit card directly over 2 weeks ago. My order number is FND538178.

In September, 2007, I purchased an FTD flower delivery to my home via website. The order was easy to place, billing was correct, and the beautiful flowers arrived as described and on time. But after placing my order, I was directed to a webpage for WLI Reservation Rewards. The popup window and accompanying webpage said that by signing up with WLI, I would receive 10% off my next order. If there was fine print about paying to join WLI, it was too small to read or intentionally presented in a confusing manner. The bottom line is this: I never entered my credit card information, yet somehow WLI has billed me $10/month twice. Obviously, FTD finds it fair and appropriate to forward their customers credit card information and give WLI unfettered access to their funds by tricking them into authorizing this dubious union. I wanted FTD to give me at least $20 in products from FTD or a check for the same amount. They would not. They called to apologize and give me WLI's phone number, but otherwise said "tough luck." I will never buy from FTD again.

I ordered flowers for Valentines Day. I was asured the flowers would be delivered on Feb. 14th 2007. They were not delivered on that day and I have not been able to contact FTD by phone. I was very disappointed that I was unable to get her the flowers on Feb. 14th, Valentines Day. I don't know if and when they will show up but the purpose has been defeated. I want a full refund. I paid for Valentines Day Flowers and chocolate. I paid $85.98. I want a full refund.

This past Valentine's Day was a near disaster for my girlfriend and I, thanks to FTD. Here are some examples of their "professional" and "courteous" conduct.