FTD Reviews

FTD changed the confirmed delivery date to the day after the event! I contacted customer service and was told I should contact customer service to complain. Then I was offered 20% off a future purchase. Future purchase?!? Hell, no!

FTD satisfied by delivering another arrangement and apology.

I received a phone call from FTD regarding a luxury purchase they were processing for me... involving a substitution... no big deal right? LOL. 4 phone calls, 2 reps, all requests for supervisor involvement ignored, and 20 minutes of hold time later... I gave up and canceled. They respond to the cancellation request quickly and promptly though... perfect. FTD doesn't want my business. Got it, NO PROBLEM.

I ordered flowers to be delivered on Thursday to a friend in the hospital. I never received confirmation and today is Monday. I sent a follow up email to FTD asking if flowers were delivered. They emailed and said they would get back and never did. I finally called them and the flowers were NEVER delivered -- 5 days later. I cancelled and demanded a refund. I am beyond embarrassed that my friend would think she was forgotten. I found a local florist and guess what? Delivery is $5 and the FTD delivery charge was $21.99. NEVER AGAIN.

My dear friend thoughtfully sent flowers to my mother after my stepfather died in early December. She picked a lovely arrangement in a red Christmas Lantern vase because she knew my mother would not want to decorate after the funeral. The picture FTD and Better Homes and Gardens use to advertise this arrangement are truly lovely. What actually arrived was a broken vase with half-dead flowers that didn't even equal half of what the advertised arrangement promised.

Ordered an upgraded floral arrangement to be delivered to my mother based on a photo on the website. Received a picture from my sister of what was received. Okay, almost $60.00 plus $21.99 in fees gets this? I am disgusted and embarrassed. I have not received a picture or feedback on the other arrangement I had sent, but if it is this awful... Just e-mailed customer service this morning but I don't expect much from them. Very sad!

Bad quality and bad customer service. I purchased a flowers from them, and they sent it day that wasn't suppose to be delivered and it's not the same one! And come broken smh! Stay away!

I was absolutely mortified when I went into my children's daycare and my other little girl's front office to find the ugliest, little, dead (yes, dead) flowers I have ever come across. For 39.99 plus the 19.99 delivery charge, I could have gone to T. J. Maxx, gotten a beautiful vase and gone to Walmart even and gotten a vastly nicer bouquet. Recommend anyone but them - I think they ride on their marketing and the fact people know the name. Quality is horrible.

I ordered two arrangements to be delivered to same address. One arrangement was delivered as promised and the other was never delivered. I am trying to get a refund for the second arrangement and I'm being given the runaround by their Indian representatives. They claim they are trying to contact the florist. I explained to them that I no longer want the second arrangement since it was required that they be delivered yesterday. This is my 5th contact to ftd.com about this order. Have placed two phone calls and sent two emails. No satisfaction. I will go to credit card company if I am unable to get refund. Never ever had this kind of experience with flower delivery with any other company. Will not be ordering from them again.

Spent 4 phone calls this morning attempting to change the address from a hospital to a residence, because FTD said the patient was not there. The barely English speaking "customer service" employees had difficulty getting the order # correct, even when I used Foxtrot, Alpha, Charlie, for FAC, in addition to two instances of repeating the numbers incorrectly. On another call, they insisted on an exact street number for a hospital, even though they had the patient's name, street name, hospital name and city. On several occasions, during these 4 conversations, I asked to speak with a supervisor. I was told that "will not happen". I own a company that has been in business for over 131 years; if I had this level of customer service I would have been out of business long, long ago! I cancelled my order and will not do business with this Company again.

I ordered a Christmas bouquet from a photo on FTD.com. There were 4 levels of this bouquet each one being more expensive and bigger (more lush) than the previous. Because of an online 20% off coupon, I ordered the $70 dollar (3rd one up) which was spectacular in the photo, maybe 12-14 inches high and 12-14 inches across. They sent me an email saying that the florist in my area doesn't have what I ordered and they would substitute as close as they can.

My friend in Switzerland paid for flowers to be delivered to me by my birthday, 12/3/2015. It never arrived. 15 days later, no flowers, no note, no e-mail, no phone call. The only reason I know about it is that my friend asked bout it. Judging from other complaints I've read, I doubt that this will be resolved. Flowers ordered: The FTD Garden Park Bouquet by Better Homes and Garden. Company and website e-mail: custserv.ftd.com. Phone: 1-800-SEND-FTD. Shop: www.ftd.com.

I went online yesterday and ordered flowers for my mother to be delivered today. They were not delivered. I call to track my order and was told they did not show an order for me although my credit card was charged. Then after verifying my name and billing address was told I failed to verify correctly. Very frustrating. Finally after convincing the associate that I did place the order, I was told they would have to research it and send me an email. No good customer service.

I order flowers from FTD and was very very very upset and dissatisfied when I received the flowers. In the pictures that have the images blown up but when you received them I could of pick flowers up off the side of the road and buy a bigger plot for 50.00. I will never in my life order from them again. I will never recommend that anyone order from them again. The company is a rip off and they are very high for those baby flowers. Please please save your money, save your time and save your stress. Do not order those baby flowers, I repeat do not.

I sent my wife a international bouquet from U.S. to U.K. for her birthday. She was surprised and happy to get it, but her question was, "How much was it?" I said, "Don't worry about it." She said, "The reason I'm asking you, you would not believe how tiny this is." I told her, "59.99 plus fees, total 87.99." She said, "Oh my goodness, what a ripoff!!" She said she appreciated it, but it had to be the biggest ripoff in history of flowers! First time I have used FTD, I CERTAINLY WILL NEVER MAKE THAT MISTAKE AGAIN, AND WILL TELL EVERYONE I COME IN CONTACT WITH ABOUT FTD INTERNATIONAL!!! I deal with many people every day and I assure you this be in my conversation for a long time. FTD took a beautiful occasion and ruined it!

I'm a little confused/surprised by all these negative reviews. I ordered a $30 for $15 deal on Groupon and made my order the same day for delivery the next day (TOTAL cost was $43). THEN, I read the reviews (my mistake for doing that backwards). Anywho, I was nervous all night and into the next morning. I got a text from the recipient the day of delivery with a photo of the flowers and they looked great! This order was made in Spokane, Washington and the delivery was for a residence in Yakima, Washington.

Ordered Flowers for my mother off ftd.com for her birthday and expected a beautiful arrangement. What I got was half of what I paid for off the site. I understand if you don't have what the site shows but you should at least substitute with the same amount of flowers of a different kind. I called ftd to try to get resolution and they said they would give me my money back and she would keep the arrangement she got since we were dissatisfied. The kicker is they said told the local florist we cancelled the order not that they were refunding my money to make up for not sending what I ordered.

I ordered a special birthday arrangement for delivery the next day. At 4 pm on the day of delivery I got a call that the green vase the arrangement came in was not available, and would I consider a clear vase. I called immediately and said "yes", only to be told it was too late to deliver that day - her birthday. I accepted their offer to have it delivered early the next day (a Friday). Guess what? Not only was it not delivered, no one called to tell me it was not delivered. When I found out Monday that it was not delivered, the customer service person started telling me that the local florists did not have the flowers I ordered, and by the time they found a florist who did, that florist's delivery driver had left for the day.

My grandfather was out of town on my grandmother's birthday and since she passed on in August decided to make his wife's grave as beautiful as she was with some flowers. When he returned home he noticed that there were no flowers on my grandmother's grave. He then called FTD only to be put on hold for 15 minutes to ask and they had the order and payment through but DID NOT deliver her flowers. He asked for a refund, was on hold for 45 minutes and then was told they couldn't refund him. Very unprofessional and can barely even speak our English. Pathetic.

Ordered flowers on a corporate account for a wake service. When I got to the wake and saw the flowers... I WAS MORTIFIED!!! The flowers were wilted and crushed. Seriously, there's no point. I could have gone to a deli and gotten a lot better. Never again, even with the corporate discount. Should have checked the reviews first.

I ordered 18 Calla lilies and got 18 tulips. Calla lilies are double the price. I feel I got ripped off with this. Getting a substitution of half the price is just ridiculous.

I took my concerns to FTD Facebook and they made good, better than good. Resolved.

Truly appalling, incompetent service. Took numerous emails and phone calls to determine 6 days after I placed the order (and after the delivery date and big occasion) that there was no florist in the area who would deliver to the location. Charging for a product they are unable to deliver. This is their core business and these things should be determined ahead of time, before charging the customer. Ruined a nice surprise and all phone agents could say was "sorry for the inconvenience" (scripted, I believe) and unable to assist in any meaningful way. Would recommend steering clear of them.

I ordered flowers from FTD florist and shows their best selection. They sent an awful group of flowers. It says they can adjust the flowers if they don't have. And you can put in your notes for them to call you to choose the arrangement you would like to substitute the one you chose if they have to substitute. Also no one called me which really annoyed me. But the part that bothers me the most is that they did not pick a pretty selection. They threw something together that looks as if it was worth 20 $30 when in fact I paid $75. When I call to complain they accommodated me with 30% back for what I paid for which only takes $20 off of the amount I paid but it doesn't help the situation. I didn't like the flowers. I want people to be aware that if they order from them to make sure that they get at least close to what they ordered.

I ordered on Tuesday for my sick grandmother for Wednesday delivery. They did not deliver them. I called to cancel Wednesday night (at 9:30 local time, no chance of delivery as they say delivery stops at 9). They give me some BS and say they can deliver the next day. I canceled the order. Desperate to get flowers to my gram, I placed an order Thursday for Friday delivery (no one could deliver Thursday or Friday). I got a voicemail from them, saying to call. I did, they said the order would be delivered correctly. An hour later I got a delivery confirmation, but the flowers were NOT delivered. 8pm EST. They say "oh, sorry, we can't deliver til tomorrow." This site is an absolute SCAM. I canceled that order, too, because they couldn't even guarantee that they'd be delivered the day after! Who charges $20 for delivery and then doesn't deliver?! It's really pathetic and unethical to prey on people who are sad or mourning.

Placed late order for private family viewing service with explicit directions of where and when three arrangements were to be sent, was told I would be called if problem with delivery. Flowers did not arrive, no call or e-mail was sent, agent, supervisor and manager all argued with me that it was scheduled to be sent 4 days later. Was told no manager on duty by supervisor and refused to give me contact information, then rudely cancelled my order and put me on hold for 20 minutes while the manager (who was in) was put on line, but could have been anyone from the way she spoke to me with the same disregard for F.T.D.'s own policy to contact the client if there is a problem with delivery.

I ordered the FTD Golden Autumn Exquisite Bouquet. The Ranchview Florist in Overland Park, KS delivered a small arrangement with PINK roses. I called immediately after the flowers were delivered. (Friday) (MY sister sent a photo). They asked me to send a pick of what I ordered. I did. Nothing! I called just now (tuesday) they asked for a pic of what they delivered. Really?!? FTD wants me to call my sister so the florist can come pick up the arrangement before they will replace the flowers. If they couldn't do this right the 1st time, why would I even think they can do this the 2nd time. FTD was no help. FTD didn't care that they and the Florist ruined this arrangement. HORRIBLE. NOT WORTH A DIME.

FTD was the worst company I have ever dealt with. I placed an order on November 15th for flowers to be delivered on November 17th. On the afternoon of the 17th, I checked my email and found FTD notified me that my order had been cancelled with no explanation given. When I called the first time, the agent couldn't figure out why this had happened. He said to call again to speak to a supervisor after this information became "unlocked" and said that a supervisor would always be available to take my call. When I called back, a different agent refused to let me speak to a supervisor.

I wanted to let you know how dissatisfied I am with your company. I ordered an arrangement for my mother on Thursday and they were supposed to be delivered on 11/20 which was her birthday. They did not come. I called and the woman apologized, guaranteed delivery today, and an upgrade on the order. My mother then called me around 1pm stating no delivery. I called to find out what was going on and I was disappointed in your service. They contacted the local florist and within an hour, my mother received flowers but the arrangement looked like someone picked up a grocery store bunch of flowers. I spent over $60 and to receive flowers for my mother that looked about $20, this is ridiculous. I called back a 3rd timed and the woman was going to contact the florist and swap out the arrangement but offered nothing for my inconvenience.

Worst place ever... Screwed up my order and would not properly correct it. Read the online reviews about this place before you order from them... Lots of upset customers. The customer service sucks. They had me on hold a total of 25 min and never resolved my issue. I even spoke to the call center manager, Cliff. He was unwilling to refund me unless they picked up the flowers they had already sent. Now, that is super tacky. NO class! Don't buy from this company!

i ordered flowers for my wife's birthday to be delivered to her work 10 days ahead of time. FTD confirmed my order. Yet, the flowers were delivered 7 days ahead of the scheduled delivery date... She was told by a coworker that there is flowers for her. She was happy excited then 15 minutes later they came back and without asking anyone they took the flowers back. Same coworker told my wife the flowers were taken back. You put yourself in her position... How would you feel? They had my cell # and my wife's cell #. Never called to ask if they leave it or take it back... Indecorous.

I have been a gold member with FTD for about a year. I recently got married and wanted to surprise my wife with beautiful flowers at work. I purchased an arrangement that starts at $60 for good and can go up to $90 for exquisite. I purchased the best which was to come in a special vase. What I received looked more like the lowest arrangement and the vase looked like something from the 99 cents store. My wife brought the flowers home on the weekend and I noticed it wasn't what I had purchased. I wrote FTD on the 6th day still within their 7 day guarantee. They never responded to my email. I called them 4 days later, by now the flowers were dead and didn't smell very good so I threw them away.

They are incompetent buffoons who just called me 5 days after the flowers I sent for SAME DAY delivery saying that it can't be delivered because they couldn't find the hospital. Now, I find out that the Groupon I had applied to the purchase wasn't applied and I was charged more than I should have, and because the FTD idiots called me 5 days later, I'm 2 days outside of my cancellation period with Groupon.

Delivery to person not even known. Delivery should have called (phone no. was available). Items were grossly overpriced.

I have never written a review, nor have I ever complained about a product in my life but I feel compelled to write a review about the 2 times I used FTD and the horrible experience I had with them. The first time my son ordered flowers for his girlfriend spending over 120.00 on a flower arrangement. She sent him a picture thanking him for the flowers and I was mortified. It was 12 roses thrown in a clear vase with no bow, no babies breath, no leaves, nothing like what the picture looked like. There was suppose to be a full bouquet of 18 roses, a bow with little fill ins to compliment the flowers. I could have got a better arrangement at CVS for 19.99.

I ordered flowers for same day delivery to a hospital, and it was an expensive order. When the flowers hadn't arrived at 6.30 pm I called and was told not to worry, that they were on the way and I'd receive confirmation of delivery. 8 pm still no flowers. I called and got awful customer service and a woman who tried to convince me they had been delivered and when I assured her that I had called all the potential delivery stations there, she said that they would not refund my money or cancel the order. At 8.30 pm I called again and was finally able to cancel order - the flowers needed to get there on that day. I bought into their wonderful advertising to trust this company. I felt ripped off, disappointed, and let down. I wish I had seen the previous reviews and not trusted them. They turn an important occasion into a sad day.

I ordered flowers on 11/2 for same day delivery, which of course cost me more, for flowers for my grandmother's birthday. I received my order confirmation but was told that next morning by my cousin that my flowers never arrived. I called to complain on 11/3 and was told that they couldn't find a local florist to deliver on 11/2 but had no explanation as to why I wasn't notified. Then they put me on hold and supposedly called the florist who said that the flowers were delivered on 11/3, they were not. I called on 11/4 to complain, again, and was told that they would change florist and send out for delivery today. I am NOT hopeful that the flowers will actually be delivered. FTD customer service offered me nothing when I explained my frustration and told them I would not be purchasing from them in the future and would advise everyone I know to do that same. Clearly I should have looked at reviews here before I ever placed my order.

My friend and I had a terrible experience this past weekend and will never use FTD again. We ordered sympathy flowers for a dear friend of ours who lost her father. They were to be delivered Saturday for the memorial service. When we arrived we looked everywhere for them but they were not there. We asked our friend if she had seen them and she said no. When we called FTD to ask why they were not delivered we were told they would look into it and call us back. They never did. We called again on Monday and we were left on hold for more than half an hour. Later we were told the flowers were delivered but I assure you they were not. The flowers were Beyond Blue in a vase that would stand out among the others plus blue having a special meaning.

Terrible experience. Ordered flower delivery 5 days in advance. Day of scheduled delivery, got a notification late in the afternoon that they could not be delivered that day. I called FTD and spent 30 minutes on the phone. Their response: a 20% discount!! I said that was absolutely unacceptable. After waiting another 15 minutes, they offered to refund the shipping. I told them that was not good enough and that I wanted a full refund. After waiting another 10 minutes, they gave me a refund and said they would not be delivering the flowers.

Should have come here first and saw the reviews. Placed an order a week before my 3 year anniversary. Waited for a call from my girlfriend saying she got the flowers. Didn't hear anything by 2pm so I called FTD. They put me on hold and supposedly called the florist. I was told it was out for delivery. Mind you it was going to a business. Got an email from FTD saying it delivered at 4:57. Great, girlfriend already left the office, so she won't see hem until the next day. Explain to her when she gets home and hands me my gift. She is more calm than I was at that point. She goes into work today and they don't have any flowers there for her. So I call FTD again, put on hold call florist. It was not delivered like the email said, it was going out for delivery today. Told them to cancel the order. I was embarrassed it didn't show up on our anniversary, then it wasn't even there for her this morning. Disgraceful.

It says something about when a customer will create an account or sign up with a website... just for the ability to leave a review about a company. With that being said, I decided to add my experience to the other 402 poor reviews about FTD. Let me start by saying that I posted several comments on their Facebook that have been removed by their social media moderator. Which is understandable because there is not one positive review on their FB page. In today's world of social media, the "customer review" is a consumer's Bible. Poor reviews not only ruin a company's reputation, but they deter new customers and repeat business. I cancelled my order with FTD for fear of embarrassment that I would have to call the recipient to ask if they received the (surprise) flowers I sent, and even further, ask for a picture to make sure they were decent flowers! Nothing says "thank you" better than a bouquet of weeds delivered 3 days late (if at all)!

I ordered flowers for delivery for my Mother's 90th birthday and was confirmed for on schedule delivery. At 430 the day of delivery I was contacted for approval of vase change (which according to their policies they have the right to make anyway). Told they would be delivered by 6. When they didn't arrive at six I was then told 8 and at 9 pm told tomorrow. Staff attempted to help but "reach the florist", couldn't tell me which flowers they were using cause that was confidential... and were generally unable to resolve the issue that the flowers would not in fact be delivered on her birthday. They offered to upgrade the flowers and discount the price... Neither of which make up for a missed window of opportunity for a birthday surprise.

I am so upset. Ordered a birthday bouquet last week to be sent by yesterday and she still has not received them. Also have been on hold with the 24 hr phone number for literally 48 min while I'm typing this message and still no answer. Guess I can kiss that $60 goodbye. How can a business be able to do this and get away?

Ordered an arrangement for my son's girlfriend for Sweetest Day. I had my son send me a picture of flowers to me after they arrived. I was shocked! Pitiful is the word to describe. Paid over $50 for arrangement plus $17 for delivery... insane! They are about an hour from me and it would have been cheaper for me to go to a local florist here and drive it there! FTD states they would resend a new arrangement. That is the dumbest resolution I have ever heard. Why would I resend something that was meant for a special day! I was embarrassed for me and for my son. NEVER USE FTD!!!! They display flawless craftsmanship but do not provide that same service to paying customers. The florist stated they ran out of the key flowers but wanted to get it out. No. You just thought I would never see arrangement and tried to pull a fast one!

I ordered an arrangement to be delivered on October 7th on the anniversary of my grandson's death, to my daughter and son-in-law. They never arrived. I called FTD on October 8th and was told that my order would be upgraded and delivered that day and that someone would follow up with me. That did not happen either. I filed a written complaint with FTD by email at 9:05 PM of October 8th. It is now October 16th, and no arrangement was ever delivered, no follow up to my call OR email, and obviously the "7 day satisfaction guarantee" is no guarantee either. Very unhappy and will not use FTD in the future. As of today, 10/16 I am to be receiving a refund - but that does not resolve this matter. Giving me a refund is as if I never placed this order to begin with and this was a very significant date and intended gift.

Flowers not received despite calling them. They said they will check and call back but no calls was returned. Never mind they do not refund my order but the very least, I would expect they resend a fresh arrangements to ensure they have repeat orders. I would thought with so many bad reviews the company would change and do better and look after customer satisfaction. I guess not. So stay far away from this company.

It's been 1 year since my husband lost his father, and he wanted to send his mother a beautiful bouquet of flowers to let her know that, although we are thousands of miles away, we love her greatly & care. I chose a beautiful arrangement of lavender roses. FTD offers 4 price ranges for this bouquet: $39.99 Good, $54.99 Better, $64.99 Best, and $79.99 Exquisite. I ordered the Best package (Exquisite seemed over-packed), which after taxes & fees, came to a total of $89.62 and they were delivered the next day.

If you are wanting to send flowers to a loved one or friend DO NOT use this company!! Not only did my flowers not arrive for same day delivery as promised, three days later they STILL had not arrived despite phone calls to the customer service department with no response as promised. This is the second time this has happened with FTD. Do not offer a service if you are unable to fulfill said service. And at least have the courtesy to return phone calls and explain your lack of delivery.

Ordered online bouquet to be delivered to my sweetheart at her BUSINESS on day promised by FTD. NORMAL BUSINESS HOURS ARE 9-5. Checked the box that the recipient was a BUSINESS. Told sweetheart to expect a surprise. Nothing by 4:00. Called customer service, they put me on hold, came back said they could not contact florist but it should be delivered. Refused to say when. Sweetheart texted me she must leave at 5:00. Assistant would close up at 5:30. Second call to CS, same runaround, but with many lame excuses about how they could not contact florist, etc. Said that delivery was OUT OF THEIR HANDS. Totally unacceptable.

On September 30th I went online and ordered a flower arrangement via FTD.com to be delivered for my mother's birthday the next day. The website said the arrangement and delivery date requested were available so I made the necessary selections and payments. My mother's birthday came and went without any flowers being delivered. The day after her birthday I received a phone call stating that FTD would not be able to deliver as requested and stated on my order but they would definitely deliver the following day. I agreed to the delay in delivery with the agreement that my mother would receive a phone call stating the mistake was their mistake and I would also receive an upgrade in the arrangement.

Received a basket from a friend. Very nicely done, so well, we considered sending it to someone. Went to website to look it up and discovered our basket was short items!!!!! The number of fruits was not as on the website. There was supposed to be 4 oz of dried fruit and the package was 3.2. There was supposed to be a 6 oz jar of honey – what arrived was a few plastic tubes of honey weighing 1.2oz. Called customer service and they offered to send another basket.

This is the second time I have placed and two or more days in advance to be delivered on a certain day and they were not. Who wants birthday or anniversary flowers NOT on their special day???????? The CS rep wouldn't even refund my shipping cost. I suggest calling the local florist in the area for delivery and leave ftd.com alone.

I order flowers 2 days ahead of time for my Mother's 84th birthday. By 2 pm she still hadn't received them so I called customer service to see if I could get an estimated time of delivery (family came to pick my Mom up and take her out of state so I wanted them to either postpone delivery or give me an estimate of how much longer they had to wait). Well all customer service can do is call and/or email the florist assigned. They did this from 2pm until my last call at 7pm. Never once did they receive a response from the florist about the delivery status, but they would not cancel the order and reschedule it for delivery the next day in the area my Mother was going to, just in case the florist had delivered or made an attempt to deliver!

I ordered a month in advance for my mom's 90th birthday. Flowers were never delivered. I emailed several times, (I did not call as I was out of the country) got automated responses and finally "we'll look into it." A week AFTER scheduled delivery I received an email stating they could not be delivered to her address. I spoke to a customer service employee today who apologized many times, said they contacted 8 florists and none could deliver to her area, and said it was a mistake that I was not notified sooner. I received a refund, but that's not the point - I relied on them to deliver flowers to my mom, since I could not be there. So it took FTD a month to call 8 florists to find out no one could deliver and then another week to tell me that? Really???

NEVER order from this company! I cannot stress this enough. They have the absolute worst customer service of any company I have ever encountered. I placed an order for flowers to be delivered to a funeral and they NEVER delivered them. FTD informed me by calling almost a week later and told me they were going through papers and realized this. I received no apology, and only rude behavior from customer service. Satisfaction is not their guarantee.

I ordered flowers to be delivered to my aunt for her birthday. I scheduled them to be delivered on 9/12. I received a phone call on 9/11 telling me they could not make the scheduled delivery day and the next available day would be 9/15. Despite this being after her birthday, I agreed to go ahead with the order. That was my mistake. My aunt sent me a picture of the flowers and thanked me. She is too nice to mention they were wilted and bare. The actual arrangement looked NOTHING like the picture on the website. I was mortified. When having flowers delivered, I pay a little extra expecting the flowers to be beautiful - something special. Instead, it looked like my toddler put it together. I e-mailed their customer service department. They have a "freshness guarantee". We'll see what comes of it. Skip this place and go to 1-800-FLOWERS.

Ordered flowers for a good friend's mother's funeral & was completely embarrassed by what was delivered! First of all, I did not receive confirmation that the flowers were delivered and they were supposed to be arriving at funeral home by 3 pm yesterday. So around 4 I contacted FTD. They put me on hold while they attempted to contact the florist. After a few minutes the lady came back and said they were not answering because they were probably out delivering. She said she would tag her name on my account so she could call me as soon as she heard back. Never received anything back. Around 5 I called again, a man answered and not only was he rude, he didn't even apologize once for the inconvenience. He attemped to call the florist and told me the same thing (they are not answering the phone).

The wrong items were delivered. What was delivered was in terrible shape. The redeliver did not happen as promised and my granddaughter's 13th birthday was ruined by them. They should not be in business.

I've been using FTD flowers for international and domestic flower delivery for the past few years. However, the international delivery service has been very disappointing recently. The past two times I've placed an order (both ~$100 in value), they've missed the scheduled delivery date (more than 4-5 days). When I tried to get an online confirmation, they told me to wait 72 hours. This is not acceptable when the flowers should have arrived 72 plus hours ago anyway! I got the same answer on the phone with customer service rep as well. I will not be using FTD flowers again.

Place a $89.15 flower bouquet order for my mother on Saturday morning. Delivery was promised by Sunday August 30th. The fees were $16.99. Called Sunday evening nothing had been delivered. Called Monday afternoon, no delivery. I placed a call to the FTD customer service number, I was told that they were having problems with the florist in that city and that maybe delivery on Tuesday or Wednesday. I was told that they would upgrade my bouquets and delivery was guaranteed for Tuesday. I will not hold my breath. I will never again order from FTD again, too bad because this company use to have such a great reputation.

I bought a Groupon for FTD.com to send flowers to my best friend living in NY who just had a baby. I paid a $17 delivery fee, but they were not delivered. They were supposed to arrive today, and when I didn't receive an email confirmation that they had been delivered, I called them. When the customer service person called the florist that was supposed to do the delivery, they were already closed. She told me to call back again tomorrow morning. I hope my friend is still in the hospital to receive them when they do arrive! This is the second time I have experienced this with FTD.com. My husband ordered flowers for his mother on Mother's Day last year and they were not delivered on time then either. I believed he paid an even higher delivery fee because it was Mother's Day. Do yourself a favor and do not order flowers from this company!

I had a terrible experience with FTD. I placed an order at ~10:45 am for same day delivery on Aug 18, 2015. At 10:54 am, I received an e-mail that confirmed my order. At 4:11 pm, I called FTD because no delivery had happened and FTD called florist. I was told that the order was out for delivery and it should be very soon. I called my home and told the two people there to expect the flowers very shortly. Because of the information I received regarding the delivery, I did not go to Plan B which was to buy flowers at a local grocery store.

The arrangement I ordered was offered in four different categories, basically ranging from better to best. I ordered the best which was described as 'lavish & grand.' I certainly paid a lavish & grand price but the arrangement my recipient received was not even as good as the smallest arrangement described. In the picture of the lavish & grand arrangement, 10 roses can be seen. In the arrangement actually received, there were only 4. I provided a picture of the arrangement received to the company and was only offered a 40% discount. Get this... Ready for it? Because they couldn't retrieve the glass 'vase'.

So the flowers you order on the website that you think will look the same as in the pictures... never will. This is seriously a huge joke. We got our arrangement two days ago and it looked NOTHING like the picture. I understand some flowers are rare... but wow, these flowers are very common and they didn't even include them. The arrangement looked like ** to what we thought we paid for. We called and they won't honor their 100 percent refundable unless we give them back the ** arrangement they gave us. Yeah, Imma go to my mom's hospital room and take the flowers back for a refund. Yeah right, instead I'm going to just tell everyone I know to never order here and how much of a scam it is.

My sister and I wanted to send flowers to the funeral of a dear friend whom we had known since we all were teenagers. The funeral home had a link to FTD, and we assumed that ordering through FTD was the most expeditious way to go. I received two confirmations of my order. I received an email saying that they were working on the order. The morning after the funeral, I received an email from FTD saying that the order could not be filled. They contract with only one of five florists in the town in question and that florist was out of the white lilies in our arrangement. A large city with numerous florists is less than an hour's drive away. I will never order from FTD again.

The flowers were ordered for a funeral - $210. They arrived and were the size of a bouquet. I specified that I wanted the LARGE spray. They even charged me extra for a ribbon that was microscopic. DON'T ORDER FROM FTD EVER!!!

Never had such poor service. Got $20 valve for $150. Unbelievable. No satisfaction. When one puts in a complaint so why are they still in business?

I am responsible for ordering flowers when something happens at my workplace. I was under short notice so I ordered the exquisite bouquet from ftd. I was assured it would be delivered before 3:00. It was delivered however the bouquet looked nothing like what I ordered. It looked like a ten dollar flower arrangement from a grocery store. We called and complained and they refunded us 20% (17 dollars). These flowers cost $117. Math doesn't add up. They also said they would send us a 20% coupon for our next order. We will never be ordering from here again so that is useless. I am beyond disappointed. Thank you ftd for ruining our surprise.

I live in the Chicago area and ordered two identical floral arrangements (w/ a 4 piece Godiva Chocolate extra) to be delivered on August 1, 2015 to 2 different individuals in the Grand Rapids area. When one of the recipients sent me a picture of what she received, then similar to Sonia, I was appalled, disgusted, furious and very embarrassed. This was NOT what I had ordered. I spent nearly $200 on those arrangements (the upgraded version) and what was sent was not even up to par with the least expensive arrangement.

Do not use this company. I ordered flowers for my friend's father-in-law's funeral this weekend. The flowers were never delivered. Horrible service! I wish I read some of their reviews before I ordered from this terrible company. Go somewhere else to save yourselves from embarrassment!

I ordered a Gardenia Bonsai 12" to be sent as a "thank you" for having been a guest in my sister's home, cost of $89.99 plus delivery. Imagine my surprise when the photo she sent as verification was a pony tail palm (this is a common plant that may be purchased anywhere for one tenth that cost). I was guaranteed replacement with the actual gift Thursday, 7/30, no delivery, no call until yesterday (8/2). They verified delivery by Tuesday, 8/4. I think the problem is that FTD has no control over their vendors. They just send the order and hope for the best. Until they get some quality control in place I recommend using a different service.

So I ordered a bouquet of flowers for my wife as I totally forgot to buy her some for our wedding anniversary. Silly me. The gentleman on the phone was very helpful and confirmed all the details in regards to the order. I was concerned that it could be delivered the same day. He assured me it would be. Sure enough a couple hours later my wife messaged me saying how beautiful the flowers are. Being that I am from Canada the prices for the Canadian sir if the site should reflect our currency. Other than that great product.

Yesterday I received flowers from my sister who lives in California. She sent them because I recently had back surgery. They were prepared by Peggy's Florist in Stafford Virginia. I was not impressed at all, the roses look like they were old, the outside petals were terrible and I doubt that they will last a very short time. The overall look of the arrangement looks like they went to the local grocery store bought a cheap bouquet of flowers and stuck them in a vase. I contacted them by email and have not got a response from them. I thought FTD had better florists.

I ordered a top of the line, the largest size available for a flower arrangement to be delivered for a dear friend. The flowers were delivered in the morning, and I paid my friend a visit in the evening. I was absolutely appalled with the quality of their product during my visit. Part of the flowers were already wilting, and the bouquet looked like a 10 dollar flower arrangement from a grocery store in a cheap vase from a dollar store. I paid $90 for the arrangement. This is the second time this happens to me with FTD! I was completely shocked!

I ordered an arrangement for a funeral. It was upgraded to better. I paid $75.00 for a cheap looking basket that didn't look at all like the photo on the website. I was ashamed and I wanted to take them and hide them. I would like to find out the name of the florist. I never got a receipt.

I purchased a floral arrangement for delivery to the mortuary that was holding services for my brother. I purchased the arrangement on their website. The arrangement was scheduled to arrive that morning prior to the services at 1000. The arrangement arrived at 1025 and was neither the arrangement I purchased or similar in size to the arrangement I ordered. I spent 15 minutes on the phone with FTD 800 number to notify them that the arrangement arrived late and was not my order.

FTD failed to deliver the $200 casket spray for my mother-in-law's funeral. When I complained, they verified the failure and promptly refunded my money. However, there was no apology or offer to prove they can actually get the job done right. Clearly there is no do-over once the person is buried. My mother who lives across the country had also ordered a $150 arrangement through FTD for the same funeral. I sent her a photo of the arrangement and it was a smaller and cheaper version of what she'd ordered, clearly an attempt to get away with a cheap-o substitution. I'm sure florists get away with this all the time at funerals because there are usually a lot of flowers and nobody to take a photo of what was delivered. I wouldn't use FTD again and would recommend that others use them with caution, especially when there's no second chance to get it right.

Okay I tried to order some flowers for my girlfriend. Now granted they were only $69, but the call taker was extremely rude. She was trying to hurry up my order and rush me off the phone. She said her name was Abby, had an Asian accent and was not helpful. Normally I called in the past and ask them what they thought of the flowers and I was ordering and then give me the positive thoughts and helping me take an arrangement. But she was just as rude as they become. After finally purchasing the order online and noticing the huge surge charge, which is almost the same price of the flowers, I called in again and got another rude call taker. I didn't catch her name this time because she was extremely fast which led me to believe that the only want to do is get you on and off the phone call. So I decided to just go through with what I had ordered online.

I ordered $100 of flowers at 8:15 am on a Monday. They could not deliver before 4:00pm that day. I called them and they said they have until 8pm to deliver. What a joke. What terrible customer service. What terrible service altogether. Save yourself time, money and important anniversaries (they ruined mine!), and boycott these unprofessional charlatans.

I ordered a plant totalling about $86 to be delivered to a funeral. I got a call on the day of the funeral asking me to call back so I did. When I finally got through I was told that they didn't have a delivery person to deliver the arrangement, then was told they can send it to someone's house but I said "no I would just like a refund." The girl said she sent my refund but I'm not sure that I believe her so you better believe I will be checking everyday for the next week to make sure it's there. They were NOT sympathetic and did not say sorry one time. I don't not know how they consider themselves a business and where they find all their terrible employees. But trust me, when I tell you if you order anything from them you will be disappointed in any and every way possible!!!

I ordered flowers for my wife yesterday. Today is her birthday and she was going to be spending it alone because she had training for work. I looked at several different websites trying to find the perfect bouquet for her because she's picky about flowers. I finally found one on their website, paid EXTRA for a card to write stuff on, and submitted my order. I have been waiting on a call all day from my wife stating she got the flowers. At 7pm they called me to let me know that they couldn't find someone to fulfill the order but could try again for tomorrow with a free upgrade. I didn't pay for it to be delivered Friday because she's leaving to come back home. All in all I am very upset and angry and would never use this site again or recommend it to anyone.

After ordering flowers for a loved one's funeral expecting to be delivered on 7-10-15, I receive a notification from UPS on 7-12-15 stating that the flowers were being sent back to FTD because the funeral home refused them. They were refused because they were delivered later than agreed with the order. On 7-13-15 I received an email with confirmation that the flowers were delivered!?!?! The funeral was 7-10-15, so who were they delivered to on 7-13-15?

My husband ordered flowers for me a few months back from FTD. He ordered a bouquet that was peach and pink roses and he paid extra for the "fuller" bouquet. When the flowers arrived they were all dead and they were red and white a completely different color than what he ordered. When we called they told us that per the fine print they are allowed to substitute flowers if they run out. After many angry phone calls I finally got my money back from this order but I will never order from them again. Especially because this is the second time I was disappointed. A year ago the same thing happened, the flowers arrived all brown and wilted and dead. For the huge amount of money you pay to get beautiful flowers, it really ruins a special occasion and your wallet as well.

We ordered flowers several days in advance of mom's funeral and paid an extra $14.99 to have the flowers arrive between 9-12 on the day of the funeral. We arrived at 2:30 to discover no flowers. Eventually, the day after the funeral, they were delivered. Terrible interactions with FTD. Of all days to be sorting out a mess, your mother's funeral is not one of them. Never using FTD again.

My husband and I just ordered flowers for his mother because her father passed away. We spent over $130 for the flowers and even though I told them to call me if any changes not her, they called her and told her her flowers were coming so there goes the surprise. They left her flowers outside her home with barely any water and they crunched the flowers in a very small vase that didn't fit her flowers, not to mention they traveled over 60 miles to be delivered and she got half the amount we paid for and dead as well, crisp edges and all.

Bottom line: With #FTD, you overpay for service that you don't get and products that don't get delivered right. A +$150 worth floral cake and balloons order for my fiancee's 30th birthday turned into one memorable disaster. #FTD delivered 2 floral cakes instead of one and 'forgot' to deliver the balloons which had the birthday message embedded. So what do they do? They send me an email explaining the clerical error... but wait for it... no solution offered. No 'We will call your fiance to apologize,' no 'We will refund you' and certainly no 'We will deliver the balloons as soon as possible.'

During our 3 months that we have been with Ftd my small shop has pushed out over $8000.00 for FTD. When we received our first check it was for $48. Upon trying to find out where our May check was we were told that we owed Ftd over $1000.00. I would like to know how that is when everyone knows mothers day is a quarter of what most shops receive for Valentines Day. $4,000.00 worth of product. But we owe FTD??? Unacceptable. We don't rob your customers. I would expect you to not rob us.

Ordered a medium sized bouquet for my mother-in-law, with Lilies, roses and carnations. There was a nice pic of what was to be delivered and it included the vase. What arrived has a few roses and a few carnations. No Lilies, and the thing could not be called a bouquet. It did have the correct vase but nothing fit in it. The flowers that were in there were all cut improperly. The heights were wrong for the case and looked nothing like the ordered item!

FTD website photo of a beautiful floral standing wreath arrangement of white chrysanthemums which is the custom and there is a very strict protocol on the selection and arrangement of the funeral flowers for the wake. This "Dignity Memorial Flower Delivery" is arranged through the Dignity Funeral Home - Pacific View. I can't tell you how embarrassed and mortified my wife was when she saw the flowers near the casket. The wreath is supposed to be completely covered with flowers (no spaces) in full bloom. These chrysanthemums were scrawny and haphazardly arranged on the wreath.

The flowers I ordered was received the next day but it was not the flowers I ordered. My Aunt had surgery and I wanted to send flowers with her favorite colors and I was very disappointed to know they were different. When you order flowers for someone you picture those flowers putting a smile on their face and to know they can change what you imagine is very disappointing. If I can't get what I ordered it would be nice to contact the sender because I did have other flowers in mind. Will not be using them again and will let my family and friends know also.

NEVER use FTD to deliver your flowers. Received what should have been a lovely bouquet from my work family for recognizing the death of my Father. They, FTD sent the most pitiful dead arrangement that I have ever seen. Wilted and smelling rotten. It was horrible! They shipped it in a box from Texas (the second hottest place I know) to Arizona The Hottest place I know in a UPS Truck (The third Hottest place I know) for overnight delivery. The UPS Driver left them on my front step (It's 116 degrees out) and FTD didn't want to do anything but ship me another dead arrangement.

My cousin gave me a gift of a monthly floral arrangement delivered for six months. What a nightmare. Except for January, I have had to call FTD each and every month! Several times, the vase is not in the box... never the right amount of blooms, no sliver at all, and the worst problem: dead flowers. What she has paid over $250.00 for could be purchased at Trader Joe's for $7 a month... so less than $50 for the six months! I kid you not. I picked up a bunch of tulips from TJ's one day and two days later, tulips arrived from FTD, which looked awful and died before the TJ arrangement. After reading the reviews, I'm finding it hard to believe they're even in business!

I have never ordered flowers for my wife and my anniversary before. But, we were apart this year as she was taking care of my parents. So I thought she would be shocked to get flowers. I received a delivery confirmation and waited to hear her surprised voice... nothing! So I called, they were there all day and no delivery. I called FTD three separate times throughout the afternoon, and they called and left 3 messages with the local florist, and no return call. By this time they are closed Saturday night and will not be open until Monday morning. Thanks for nothing! The first and last time I will use FTD.

I placed an order for flowers to be delivered to my daughter that was in the hospital on her birthday. I place the same day request order early in the morning and I was told they would be delivered that day by 6 pm at the latest. After numerous calls about the delivery status 9 pm arrived and still no flower delivery. When I called to complain, a FTD representative stated they had tried contacting the florist several times but no one answered. They asked if I would like them delivered the next day, I said "NO"! It was my daughter's birthday and she was in the hospital I really wanted them today! I told them to cancel my order and refund my payment method as well as telling them how ** their service was. I would never think of ordering from them again even if they were the last delivery service on earth. FTD SUCKS!!!

I received flowers from my wife for our 1st Anniversary. I was elated when they showed up... UNTIL I OPENED THE BOX. THEY WERE HORRIBLE! There were 3 half dead lavender roses... with some wilted half dead stock flowers. The bouquets was 49.99 before added fees. They died in 2 days. Never again FTD!!

As my husband and I live in Australia, we ordered Mother's Day flowers through FTD to be delivered to our mom in Wichita. She never received them. She and I never heard anything about them. I called FTD. No call back. Our mom passed away yesterday.

I bought my mom a really neat flowering Bonsai tree for Mother's Day and it arrived the Friday before. My mother is great with plants, has been raising them for over 50 yrs. The plant she rec'd looked great, but started taking a turn for the worse within 5 days. She followed the instructions that came with it to the letter, but here we are a month later and the plant has about 13 leaves left and she thinks it is just a matter of time before it dies. I emailed FTD because of the fact that the plant started to die within 5 days, their response, a credit for $6! WOW, $6 for a plant that I paid over $50 and add in the $20 shipping on top of it. If anything, how about refunding the shipping? That was my first and my LAST time I will ever use FTD and will NEVER EVER recommend to a friend to use their service. So pissed on their crap customer service.

I am a new Florist and new with FTD. I have as of today been in business for less than 2 months. I delivered over 24 Floral Arrangements for FTD totaling $1237.35. However they penalized me $1119.78, $117.25 and $56.25. So for all of the flowers, gas and time that I utilized delivering and making flowers I am being told that I owe them $220.17 because I didn't respond on time to their mercury direct system. This is armed robbery. I was told this would of been explained to me in my welcome call in which they tried to do on May 15th, 7 days after I received my first order which was Mother's day weekend. But our store line was busy so they never spoke to me or attempted to call back. I was told it was online but I wasn't told that I needed to go on line to read some information by my field Rep **.

I ordered the Lush Flower Arrangement for my mom who had a stroke. When the flowers were delivered, it was clear to my family (and to me because I was sent a photo) that they were not what I was promised. In addition, the flowers looked like they were shoved in a small vase. I may be 3,000 miles away but the rest of my family lives close to my parents. I was told that the arrangement did not look very good or "lush" and should have cost no more than $25. I paid over $70 for something more beautiful! When I called FTD to complain, they agreed to take 20 percent off of my order. No refunds were offered, nor did they agree to send another arrangement. I recommend 1-800-FLOWERS. I don't know why I didn't use them as I have had good luck with them in the past. Poor quality and lousy customer service policies. That is my experience with FTD.

I decided not to use ProFlowers this time just to try someone new for a change. I placed my order and made my payment of $74. They said they were having an issue with the address that I put in. I checked the information and everything was fine. They had my phone number on record. They could have called me to verify the address if needed, but no phone call was ever received. I made a complaint about my order through the FTD website and they never contacted me back. As a customer I felt insignificant. I finally had time to call during work to address the issue and demand a full refund. ** was very helpful and gave me my refund. I didn't want to take out my anger on her since she was simply the customer service rep that was taking my phone call. I learned my lesson. Never rely on FTD. I'll stick with ProFlowers. They haven't let me down so far. And no I do not work for ProFlowers. I'm just a kid that wanted to send flowers to my mother out east.

I ordered flowers for my uncle's funeral to be delivered on May 7. I received a confirmation notice when the order was placed on May 5. Today I received my credit card statement where the charges were made on May 5 and a credit was issued on May 16. I called customer service and they confirmed the flowers were never delivered. I received NO notice that delivery was not made ---- only indication was a credit on MasterCard statement which I received today May 27. A PISS POOR WAY TO DO BUSINESS. I will never use FTD for anything again!!

Wanting to get some flowers at the last minute and not knowing what to do, I decided to go to ftd.com, thinking it was the best deal. Realizing I could decrease the price dramatically by visiting the website in different ways, I thought I had tricked the system into giving myself an amazing deal. Once I got through the order process, wouldn't you know it, extra "fees" essentially doubled the price. Well, I guess that's what I get for thinking I beat the system, I thought to myself. Better to ahead and order so I get them on time anyway.

I received flowers from my daughter for Mother's Day. They were really just a few filler flowers and one lily. Looked pitiful and I'm sure the cost was all spent on the box they came in. I complained to FTD with no response. Lousy, cheap arrangement.

$30 for $15 dollar Groupon. Rather than going to the site and finding a good deal to purchase then adding my Groupon at checkout - I was herded into only being able to order from a limited selection that contained limited specials. End result was I could have saved MORE MONEY by not using the Groupon. On a good note there were issues with my first FTD delivery and FTD promptly resent the order which I thought was great customer service. So I am happy with FTD in general - but upset that the Groupon had unwarranted stipulations.

Placed an order with FTD on 4-3 for 5-23 delivery. 5-23 came and went with no delivery. Got online first thing on 5-24 to chase it - they didn't get back to me until late in the day after any local delivery options were gone. Phone support blamed it on local vendors. NEVER do business with these guys again.

I ordered an arrangement that totaled just over $100, including the delivery charge. The arrangement we received "kinda" looked like the picture I saw on-line, but were jammed very tightly into a small vase. My daughter spent $20 at Costco and they were much nicer. In fact, the FTD flowers were put in the garbage a few days after mothers day, the Costco flowers are still sitting on the counter. NO MORE orders from FTD!!! I'll give no flowers before I order from FTD again.

Ordered flowers for Mother's Day. They confirmed order later that day. They sent me email saying flowers not in stock, so need to change flowers. So I called customer service to change flower and gave them customer number. And asked me to verify what credit card I used. Did that and they told me that was not correct. So gave them customer number again and credit card info, and they said that was incorrect. So got pissed off, hung up, and tried the same process all over again two more times. Could never get it resolved so flowers were never delivered and asked for refund. And have not gotten refund so I am going to have to dispute with credit card company to get money back. But that doesn't repair my name with person I was sending flowers to. Will never do business with another online flower company. I will call local florist next time.

We ordered a floral arrangement to be delivered for the wake of a dear relative. We chose a floral arrangement with a teddy bear due to the fact that the deceased had just become Grandma recently and we thought the teddy bear could go to the granddaughter. We were EMBARRASSED, SAD, MAD, CONFUSED, HORRIFIED and nearly cried to see the piece of crap bouquet they had sent. It did NOT come even close to the picture of what we ordered. We ordered beauty and got basically weeds, dead blossoms and some ugly little green balls. WE WILL NEVER EVER USE FTD AGAIN AND I WILL POST THE PICTURES OF THE ROTTEN FLOWERS ON FACEBOOK FOR ALL TO SEE! Totally disgusted.

I have ordered from FTD several times in the past without any problems. However, when I ordered two bouquets for this Mother's Day I was absolutely disappointed. First of all, my mother's order was incorrect. She received roses instead of the bouquet I picked out. If I had wanted roses I would have paid for them. I understand that roses are typically more expensive but I picked out a specific bouquet for a reason. If the bouquet I wanted was not available, I should have received a call/email/or text asking me if their "upgrade" was acceptable. I never received a word. I read the substitution message on the website but I assumed the most they would substitute was the color, not the whole arrangement. As for the other bouquet of flowers I ordered, I was and still am livid over this situation. My sister in law is a first time mother and had her baby three weeks before Mother's Day.

My daughter sent me a Mother's Day bouquet which I received the day before (Sat, May 9th) from UPS. They were horrible from the moment I opened the box. Two flowers (all Tulips) were crushed and had to be thrown away. The rest were wilted and completely droopy. I put them in water (there were no little water vials like Pro Flowers uses) and the fertilizer provided. It took over 24 hours, but the flowers finally stood upright. Unfortunately, the damage was done and the flowers began dying the next day. By Thurs, May 14th)

I was planning for Mother's Day... I have never had flowers delivered before, but I found a great deal on Groupon. I redeemed 18,400 points for a coupon to give me half off. I wanted to make sure my mom had something, while I was spending Mother's Day with my daughter. The flowers weren't there by the time I got home at about 3pm.... I called, and was told "don't worry, the trucks are still out they will be delivered before 9pm"... That was ok. Then I got an email saying that my order had been delivered at 8pm... So I called back... They said the trucks are still out. Then it was after 9... I called back, and was told if the flowers aren't delivered today, I'll get a 35% upgrade... I was outraged, and asked to speak to the manager... She REFUSED to let me talk to her.

I placed an order on Thursday, May 7 2015 for Friday, May 8th delivery in the hopes it would arrive well before Mother's Day. The next day, I received an email telling me there was a one day delivery delay. Then I heard nothing more. I found out a week later by calling the recipient (my aunt) that my charge card had been charged but the flowers had never been delivered. When I called Customer service, they offered to refund me, but could provide no explanation as to why the flowers had not arrived.

If I could give less stars I would. Paid 90 bucks for the Better option including a $20 fee to have same day delivery. The flowers that arrived at my moms house were not only missing 1 kind of flower from the picture, it literally looked like I bought it at a gas station. I called immediately, scheduled a replacement delivery for the next day. No one ever came. 2 days later the flowers were completely wilted. I haven't heard back from any of their customer service outlets.

Received a bouquet of flowers for Mother's Day from daughter/son-in-law. Flowers were pretty much dead and droopy and roses never opened. Daughter call on the issue, new flowers arrived on Thursday, looked at them this morning and the roses are bent over drooping and the rest of the flowers look very cheap for the amount of money they paid for them. I am very disappointed and if I were to order flowers it would not be from FTD. You need to deliver better quality flowers and especially like they are shown on the site.

I ordered flowers for my daughter to be delivered on Monday May 11th to her work. In the afternoon I received an email saying they were delivered. Since I had not heard from my daughter I really doubted the email. Sure enough no flowers. I called FTD in the morning and was on hold for 26 minutes and they said they were delivered on the 11th at 5:30. The office closes at 4:30. FTD told me they would call the florist and straighten it out and call me back. The ordered was eventually delivered sometime on the 12th. No call back. I then sent a complaint email and received no reply other than 3 or 4 emails saying my flowers had been delivered.

My daughter was so upset. The flowers she ordered sent to me for Mother's Day didn't arrive. Then, she was told that ftd 'cancelled' the order when the local florist was unable to fill the order. ftd lost not just one customer, but the customer's mother and brothers. Total loss of customers for one cancellation: five. Not even an offer to make it right, apparently.

First of all the roses arrived Wed late afternoon and my daughter had ordered them to come on Sat before Mother's Day. By Thursday I called her and told her she should get her money refunded because the flowers heads drooped and they were not opening up. Instead she sent me tulips from flowers dot com and they are beautiful. Following her complaint and request for a refund another bunch of roses arrived on Tuesday evening which I guess were supposed to replace the bad ones. Yesterday afternoon which was Thursday, these too were wilting before opening. I do think that roses should last 5 days minimum. Will never use or recommend ftd.

I ordered flowers for my mother for her birthday from the Mother's day collection. Although the flowers arrived on the correct day, the bouquet she received is nothing like the one I ordered. I am appalled that they did not send her any of the correct flowers. The vase is small and nothing like the online photo. I have sent Customer Service an email and I shall see what they say. I am highly unsatisfied with the arrangement. I didn't have the heart to tell my mother that the picture she sent me wasn't the arrangement I ordered.

I ordered flowers for my mother on her special day 5-8-2015. They were never delivered. I call and was told they tried to deliver but no one was home. That was a lie as my parents can't drive and don't leave the house. After complaining they told me they would deliver on Monday 5-11-2015 (Mother's day was last Friday). I said, "That will have to work". They called me back and said it is now Thursday that they would deliver them 5-14-2015. I said, "Unacceptable, give me a full refund with a confirmation by email of said refund". They assured they would. They never refunded my money and delivered half dead flowers today Thursday 5-14-2015. NEVER, EVER use FTD, the worst company I have ever dealt with.

I ordered flowers to be delivered same day and they were not delivered!! I called and were told that the florist said they delivered. Person never received. They said they would re delivered. Didn't. Called the next day. They claimed they would deliver. Never redelivered my order, but they took my money. Just had to do paperwork with my bank to get my money back! This has to be some type of scam and should be broadcasted in the media. I ordered through another florist. My order came and the flowers were beautiful.. FTD NEVER AGAIN!!!

Despite their website stating that the bouquet would be delivered to my 89-year old mother on Saturday or Sunday of Mother's day, as of Thursday the following week it had not yet been delivered. On Monday I inquired via their website of the order status. No response ever came. Only after calling did they commit to delivering the order. I've also asked for a full refund, but the agent had such a thick accent and the phone quality was so poor that I've no idea what he committed to. We'll just have to see what happens.

I sent my mother a floral arrangement for Mother's Day. For $79.00 she received a beautiful vase with mostly dead flowers. She was able to salvage just a few. Disgusted with this company and their lack of customer service. I will never use them again.

I ordered what I thought was a beautiful medium flower arrangement for my mother for Mother's Day. She received them in a box where she found 4 to 5 of the big flowers that had completely fallen of their stems! The arrangement was too big for the vase they sent and within 24 hrs., most flowers had already wilted! I called and complained, they wanted to send out another box of flowers but the moment had passed and I didn't want my mother to be disappointed again. I was then offered $9 toward the $65 arrangement I sent with a coupon to order from them again! No way! Don't order flowers from them! Very disappointed in the quality and customer service to rectify the issue! To quote my mother, "you've wasted your money"!

I ordered a $100.00 dollar bouquet of flowers a week in advance to be shipped to my girlfriend for her birthday. The flowers never showed up. I waited 3 days and finally called customer service to find out what had happen. Turns out the florist didn't have the flowers for the bouquet I ordered. Instead of calling me and telling me this, they decided not to make the bouquet. The customer service apologized, gave me a 6 dollar voucher, and said the bouquet would be made and sent out.

DO NOT EVER USE FTD TO HAVE FLOWERS DELIVERED TO ANYONE! Worst customer service & your mom will never get the flowers you sent and paid extra for to make sure it's there on time! They told me when I called that there wasn't a florist available but the 4 confirmation emails I received said there was a florist and that the flowers would be there ON TIME! Oh and they won't call to let you know there is a problem but will offer you an insulting discount and a coupon! Yea FTD screw that! I would never use your service or give you a penny again EVER!

I joined this site for the sole purpose of ranting about FTD. I'm waiting for an email from them which should've arrived yesterday morning about my refund, but they promise they'll get back and not follow up. Here's the story: Well before Mother's Day I order two bouquets to be delivered, both to my parent's house, one for my mom to deliver to my grandma. They have guaranteed delivery of Saturday or Sunday on Mother's Day weekend, great! Saturday rolls around, I get a text from my mom with a picture of my grandma's flowers, and she wonders why there's none for her. Awkward. So I call FTD and they ensure my second delivery is on the way! Phew, no big deal. Then while my mom is out with friends, I get a second confirmation that they've been delivered. So, they should be there when she gets home! Nope. So I call, and am assured they'll get in touch with the florist, and get in touch with me in the morning by email. Fiiiine.

On May 7th I tried to order an arrangement for mother's day for my mother via FTD web site. I had a groupon for $40 worth of flowers for $20. The web site for FTD would not recognize my mother's address as a legitimate address so I had to call and speak to someone. I gave them the address and was told by ** that it "went through fine." I was given May 8th as the delivery day and what I ordered was confirmed and my groupon was utilized. I paid an additional $42.00 (the total for the arrangement was $82, so with my groupon I paid a total of $62). The arrangement I choose had a purple vase with distinct lines and the flowers were a beautiful assortment with the color purple being dominate.

Well let's just say as a person who never was used to buying flowers online this experience will be the last. I have an account with groupon and I saw they had a sale on flowers and because it was last minute I went for it. I have had flowers sent to me before from ftd and they were absolutely beautiful. I don't know what happened but this service was completely horrible. I purchased two orders of flowers which were 45$ dollars on groupon, the flowers bouquets looked pretty on the picture but when they were received each bouquet was dead the flowers were dry and withered.

On Thursday, May 7th, I went online and ordered flowers to be delivered to my mom in North Carolina. The delivery date was set for Saturday, May 9th and was charged $79 on my visa card. I received an email confirmation on Friday, 4:45 pm. On the day of the delivery, May 9th at 1:59 pm, I received an URGENT Delivery Alert with an apology and an explanation that said "Despite our best efforts, due to exceptionally high seasonal demand in your recipient's area, we regret we were unable to fill your order as requested." They wanted me to respond to deliver my order on Monday with $20 dollars off or to cancel my order and issue a full refund. I chose cancel my order.

I am very disappointed with the lack of service. I was promised delivery on 5/9. By the way Mother's Day was on 5/10. It never arrived. On 5/10 I spent my day calling FTD and they told me they are still out making deliveries and my flowers would arrive that day. The purpose of this order was to send flowers to my mother on Mother's Day. I received an email by FTD stating that the flowers were delivered on Monday 5/11. When I contacted the recipient, my mom she said no delivery was ever received. I called today Tuesday 5/12 and spoke with one of the reps and she said it is scheduled for delivery today. She wants to give me a $10.00 coupon toward a future purchase. Are you serious a future purchase?

I ordered the yellow and white bouquet. (1st pic). Apparently the vendor in the state they were to be delivered was out of that combination, and with no notification, substituted them with a multicolored combo. (2nd pic). In actuality, the last arrangement was delivered. (3rd pic). Not quite what the picture depicts, and certainly not worth the price I agreed to pay. After about a half hour of arguing my point, the discount went from 10% to 20%. How many people has FTD substituted (what looks to me as...) lesser quality or price, for what people have been charged. If I hadn't called, I would have been just another duped customer.

Here it is mother's day and I send 4 - purchased through the FTD online site. Only 50% of my orders went through with no problem. One, I received a confirmation of delivery which did not show. Two, the florist in our area wanted to use different flowers. Crazy, I would have not picked the arrangement that I did had I known they would do this. The flowers I picked were made of mostly roses so what they want to put daisies instead. I will never use FTD again. Customer service, I say customer service abuse. Unprofessional finger pointing, by the time it hung up I felt guilty. I spent $400 with them and they made me feel like THEY were the victims. Never again.

I ordered flowers to be delivered on Mother's Day and received an email confirmation for delivery on Mother's Day (5/10/2015). Several days later, at 6:30 a.m. on Mother's Day morning. I received an email from FTD stating that they were unable to deliver the flowers that day, and that they were rescheduling delivery for 5/12/15. My wife tried calling them to resolve the issue. The first rep she talked to (after holding for more than 30 minutes) couldn't find our order despite being provided with our order number, form of payment, delivery and payment addresses, etc. She then told my wife "not to fall apart" and that she was doing her best to help us. My wife asked to speak to a supervisor and the rep put us on hold for 20 minutes, after which we were disconnected.

I placed an order for flowers through FTD.com well in advance on April 15, 2015, to be delivered for Mother's Day on May 8. I ordered the "Sweet Devotion" bouquet of "Best" quality, to the tune of seventy-five dollars. The flowers my mother received were not even up to the quality standards of their basic fifty dollar "Good" bouquet. I am greatly embarrassed and sorely disappointed. I contacted FTD with my complaint, but have not yet received a response. Will never again order from FTD or from the florist who delivered them.

It was Mother's Day and I stayed at home and waited on my flowers the day before and on Mother's Day for flowers that never showed up! My daughter paid extra money to have them delivered to me. It is a non American company with very terrible values and when I researched many other customers in America have had the same thing happened to them! Call flower companies directly. Pass the word. American Revolution of Union do not support non American business.

I ordered flowers to be delivered to my wife on Mother's Day. I spent 45 minutes on the phone to get the order right. On Saturday night before Mother's Day, at 6pm, I received an email that stated they couldn't be delivered until the following Tuesday. They would give be $10 off the order for my inconvenience. Shipping alone on my order was at $25, and here they wanted to give me $10 off? I called on Monday, and they said after much conversation, they would waive the shipping charge and deliver a new bouquet that they pick out by tomorrow. They didn't even have the arrangement that I had selected! They wouldn't tell me what flowers she would receive?

I was really disappointed, upset, angry at the same time I couldn't believe what I had just paid for. They ripped me off! I wish I could show a picture of the poor quality that my recipient has received! They suck. I wished that I had read the reviews before!

Beware from ordering from FTD. I ordered flowers from them on two different occasion, and the same thing has happened. The most recent, I ordered my mother flowers for Mother's Day and they sent a sorry bouquet of flowers. Sorry like 5 flowers, and the green ugly filler leaves. Looks nothing like the bouquet of flowers on the website I ordered.

My sister (an army wife) was alone for Mother's day and has no contact with her husband while he is in training. So I ordered her what should have been a beautiful arrangement of yellow roses and lilies with white daisies. What she received was peach roses and baby's breath. I contacted customer service and was told they would be delivered the following day. I asked several times if the any arrangement would have roses, lilies and daisies in the proper color. The next day they again delivered roses with baby's breath - at least they were yellow the second time but sis kept the original flowers due to the wilted look of the new ones. I will never order from ftd again.

Never use FTD Florists they will scam you out of your money as fast as you can click your mouse. They took my order 48 hours ago for my daughter's 1st Mother's Day flowers and took the money out of my account right away. They never delivered the flowers and said they could maybe get there on the third day. I requested a refund and had to hold on for a supervisor. After 25 minutes on hold waiting to cancel and waiting for a supervisor I called back from another cell phone only to go thru the Same BS all over again. Once I finally got someone on the line they said it would be 5-7 days for a refund. This is a pathetic company that has been around for years and it is totally unacceptable that they knew full and well that they could not fill orders in time for mother's day but continued to take everyone's money 1st and deal with the heat later. Well here's the HEAT... DO not use FTD. You will be scammed and ripped off by con-artists.

I ordered a bouquet of flowers for my mother for mother's day. I spent $75 including the bouquet, a card, and delivery. The bouquet was NOTHING like what I ordered! Not the same flowers, colors, or size! I ordered flowers that were white and yellow and consisted of roses and daisies and other beautiful flowers. What she got was green, blue, and purpose flowers with no roses, no daisies, or any other flower in the bouquet I ordered. It wasn't even pretty. And it was tiny in comparison. It looked like I bought it at a gas station or on the side of the road. No one called me to inform me that they were completely altering the bouquet I picked. And there was no card with the flowers, which I paid extra for.

It's Mothers Day 2015 and I am in Charlotte while my husband is working in NY so he orders flowers to be delivered. He receives a email confirmation that the flowers were delivered on Saturday 5/9/2015. Guess what... NO flowers. He tries to contact them and gets a automated recording due to the holiday all their florist are busy and no one is available to even talk until next week Mon or Tues... REALLY! FTD is a business and a fairly large one. THEY SHOULD HAVE A ACTIVE CUSTOMER SERVICE DEPT AVAILABLE. (I get it... they would never get off the phone with all the complaints.)

I ordered flowers 1 week before mother's day, so the day of I kept calling them because they were suppose to be at my house at 10 am so I called and called they kept saying there 30min away. After 2 hours of waiting finally by 3 of clock I called to speak to a supervisor which she told me my order was never called in and I couldn't get my refund back, the supervisor was incredibly rude to me on the phone and said that she would just send me a coupon. I would never order from them again!! Horrible!! I had to run out and buy my mom flowers! Never again. I hope no one else orders from them, waste of time!

Made a Mother's Day order on Tues, the 5th for Friday because they said it was cheaper. Lucky for me I checked my email after watching the news about Mother's Day scams. I was just checking to make sure they were even ordered because I never got a call yesterday. My email said they were to be delivered on Tues. A whole week from the day I ordered, by some guy who didn't speak good English. Then he said “Oh wait, no. Now it will be the 19th.” I ordered them on the 5th. Mother's Day is on the 10th, and it's 5pm on Saturday the 9th. Thanks for making my mom get the shaft bouquet. I cancelled my order. Had to find a local florist just to try and get one closed to the time. When I looked before it was all these 800 people trying to steal the local business numbers, and couldn't find a local florist without someone trying to get a piece of the pie. I got lucky this time.

This order I received was very disappointing. First off; my husband stepped on the delivery box on accident because it was right where someone would step down from our front door. He almost fell. Secondly, the picture I saw for my flowers I purchased was much more flowers than I received and yes, I even spent extra for a larger bouquet. My mom wasn't home -- she lives with me. I felt compelled to open the box and thankfully I did because one of the few roses that came to us was brown. It was one of the lavender roses.

This is the third time that FTD has let me down, and yes, I was a fool for giving them a second chance. I ordered flowers and gifts for my mom to be delivered on Friday before Mother's Day. They were not delivered. I paid extra for FEDEX overnight delivery. When I logged on to track the items, hoping they were just going to be a day late, I saw that "no delivery date estimate is available." The flowers left FTD in California on Thursday and now it appears they won't be delivered for several day. Hmm, I wonder how fresh those flowers will be? Don't use FTD.com. They consistently fail to deliver and they charge you an arm and a leg for "service handling and delivery."

Received Sweet Devotion bouquet as a Mother's Day gift. Flowers were not at all what was advertised on the FTD site. 3 roses, the rest were cheap filler flowers and plastic greens with holes in them! Even the vase they came in was totally different than what was advertised. Called FTD. They said they would deliver a new arrangement next week - well after Mother's Day. Didn't want that and asked for credit instead. Waiting to see if they will post the credit. I will never, ever use FTD.com again and would never recommend them to anyone!

I ordered 2 specific Better Homes & Gardens flower arrangements for Mother's Day; both didn't even look close to what was ordered (and upgraded fuller versions touting 'exquisite' arrangements) and didn't even come in the correct base (cheap plastic vases instead of designer vases as pictured on their website). What a disappointment and embarrassment. They revived wilted dying bunch of carnations when I ordered designer arrangements. Total ripoff and will NEVER use them again. Shame on you FTD.com!

Ordered Mother's Day flowers for 89.99 not including shipping etc because I wanted something lush and beautiful. Roses were same color but less of them and already bloomed. It looked like something I could have picked up at the grocery and shoved in a vase myself. The description mentioned a specific vase too. I included a photo of what I thought I was ordering vs actual received.

I ordered flowers for my wife for Mother's Day. My order contained white roses - all of them had begun to turn brown. Roughly half of the remaining flowers were crushed or wilted in appearance. I had upgraded to the "fuller" (more expensive) arrangement. What I received looked nothing like what I was promised. In fact, the spareness of the arrangement looked like a downgrade below the standard arrangement. I ordered through FTD because of their association with USAA. In all fairness, FTD was very quick to refund the price of the arrangement (and shipping), but I can only begin to describe how disappointed I am in the product we received. I can't begin to describe how my wife's delight in receiving flowers changed to something else when she saw the "quality" (or lack of it!) of the flowers she received.

My MIL (who is 91 years old) got flowers from her niece for Mother's Day that arrived on Wednesday. They were wilted. She called customer service on Wednesday to tell them and was told "so sorry that happened" but offered NOTHING in exchange (no refund to her niece, no new flowers). By Thursday, they were almost dead. I called back Thursday and complained about the quality and lack of relief from customer service to a 91 year old woman and again was told "sorry" and only until I pushed did they offer new flowers -- to be exchanged with the delivery person for the dead ones-- but that they could not be delivered until 2 days after Mother's Day. So now she has to keep dead flowers until Tuesday to hand back to the delivery person so she can get her Mother's Day present. Nice treatment of a 91 year old.

Several days ago I ordered flowers to be delivered to my mother for mother's day. I received an email this evening (flowers were to be delivered tomorrow) saying they were sorry but could not find a florist in the area to deliver. Gave me a $20.00 certificate and I tried to reorder a different arrangement and NOTHING was available... really??? This is horrible, 3 days before, mother's day, and I ordered the beginning of the week.

I paid for delivery of gift basket for a 40th birthday, which is a very important milestone one week advance, and they did not deliver as scheduled. They did not even notify me of the delay. I repeatedly made phone calls and it took at least five calls before a response came through. They were unapologetic, and did not want to provide any compensation. Very poor service. Never again.

I ordered flowers for Mother's day, picking what I thought would be the perfect bouquet. What I picked & paid for, was not what was delivered. I understand the substitution policy, but I believe if you pay for the Best full bouquet, but received what can only be described as anemic bouquet, it's very disappointing! I know FTD doesn't care. They'll just move on and trick the next person into purchasing with all their promises of guarantee. Is it that they only pay the local florist, that actually performs all the work, a mere pittance, therefore they most certainly don't care? I attached a picture of the lavender bouquet as ordered online and a picture of the pink flowers received.

I bought my mom flowers for her birthday. They were nothing like the picture. It was supposed to come with lilies and per their website that is a not a flower that can be substituted but they did with daffodils. I called 5 times to get this resolved, hoping to get the correct flowers sent, but the florist they sent the order to wouldn't answer their phone and they said they couldn't find anyone else to fill the order so refunded my money.

I was so excited to send my mother a $65 flower arrangement from FTD. Not only did they charge me 16.99 for delivery, but it took 2 days to deliver. I compare the vase to a can of diet coke (coke can was bigger). 1 rose that was dead and the rest look like it was pick from someone's front yard... STAY CLEAR OF FTD.

I placed an order for a bouquet to be delivered same day. I knew there would be additional fees for the service and I had no problem with that. I received a completely unintelligible voicemail later in the day asking for a call back. I called the number and was told that the flowers couldn't be delivered because the recipient wasn't home. There was a huge language barrier and it took several minutes to figure out what the representative was trying to tell me. Long story short, I had to make several more calls, all of which were almost impossible to understand. The flowers were not delivered until late in the following day, despite my working with the local florist. All in all, extremely expensive and very difficult to work with.

I ordered a bouquet of flowers for a friend of mine at 49.99 US. First of all despite using the Canadian website, the charges were in the US currency. At the end there was an additional $16 charge for service fees. The flowers that my friend received was embarrassing and I paid 93.69 CAD for a miserable arrangement that would not cost more than 30 CAD. I would never ever use this company.

I placed an order for the "Sunlit Meadows Bouquet, Item # 15-M8D," on April 25th & it was delivered to my girlfriend at her house the next day. However, she sent me a picture of the flowers and I was extremely disappointed. Not only was the bouquet exceptionally small, the flowers were of poor quality and it didn't have ANY sunflowers as advertised. Not only was the product advertised extremely misleading, it is way overpriced. I paid $71.00 for it. I will never use FTD.com again or recommend to a friend for future flower needs.

I ordered a funeral arrangement from what I thought to be a local Brunswick, MO florist and paid with my credit card. $84.98. It was to be delivered on April 29th. On Monday morning I received an email stating that the flowers had not been delivered and I would receive full credit. The arrangement was being sent from a group of neighbors in Overland Park, Kansas. Obviously the funeral has passed and there is no repairing that blunder when trying to remedy and have flowers sent to her home. Then comes the bait and switch - what was advertised as a $74.95 arrangement resulted in a charge of $119. They offered to credit the 19.99 service charge. I told them to keep their flowers and I will NEVER order anything through FTD again.

FTD prides itself on subliminal messaging regarding discounts. The discount code for Mother's Day is PC4USAVE20 (20%)... Once you get to the payment page, I recognized the flowers were originally $79.99, with discount the flowers were $64, great. BUT, a service fee of $16.99 is added hence you end up paying $80.99 total. Ridiculous scam!!! Stopped the order, now no flowers for my mother!

I brought flowers to be delivered the next day, pay extra for this. I received an email that they were delivered. Talk to the friend I sent the flowers to, she never got them. There was no delivery. These idiots never even been to the house. I'm trying now to get a full refund. I will never ever do business with this company again! PLEASE SAVE YOUR MONEY, DON'T ORDER FROM THESE IDIOTS!!!

I placed an order online on April 18 for flowers to be delivered on April 20th. When I called the recipient, the flowers had not arrived. I called the 800 number 3 times the afternoon and evening of April 20th to find out where my order was. The Agent tried to call the florist but there was no response. This happened 3 times with 3 different agents. Today, I was told by the agent who finally got hold of the florist that the florist's truck had broken down and they could not make deliveries on the April 20th. They had the recipients phone number but didn't bother to call . VERY BAD BUSINESS. I will not use FTD again.

False Advertising, Breach of Contract and etc. I was treated just like everyone else here. They offer refund but due to all the money they collect misleading people. They can live off the bank interest so FTD makes money off us regards. I requested a jury trial due to all these negative reviews, and the jury is everyday people like myself and you all. I am fighting back. I will keep you all posted on the outcome because I am fighting for everyone who been treat unlawfully by FTD.

On Feb. 11, 2015 I ordered a dozen roses from FTD.Com. It was a valentine special, 1 dozen roses for $19.95. I chose Feb. 12 as a delivery date and the delivery charge was $2.95. The roses were delivered on the correct date, However we were having a snow storm with frigid temperatures. The roses were left at the door on an open porch and no one knew they were at that door. The snow covered the box and when found, the roses were chilled. At once I sent FTD an email explaining the problem. They did not respond. When I received my bank statement I had been charged $41.55. I have written them numerous times. They will not respond. I reported them to Better Business Bureau. FTD says they have no record of my order. They are a big RIP-OFF and I suggest NEVER buy flowers from FTD Florists.

My boss' father passed away, and I wanted to send flowers to the wake. On Friday, April 10th, I ordered a nice bouquet for a delivery three days later, on Monday, April 13. Upgraded the order to a "deluxe" bouquet and received an email confirmation. The wake was taking place 10 am - noon on Monday, April 13. On Monday, April 13 at 10:52 am (so halfway through the wake), I get a call from an FTD.com customer service agent saying to call them back. So at 11:01 am I call back, and am told that the flowers can't be delivered "because of time constraints" (how much more time do you need - 3 days is not enough?!).

I ordered a bouquet for my mother's birthday. As you can see, it wasn't what I expected. I spent almost $70 and my mother received wilted flowers. I'm never purchasing flowers from ftd again!

I ordered flower arrangement for a funeral for same day. The order was placed over the phone and I was told they would be there. The wake was from 5-7. I was then called after 7 and told that they could not be deliver because of time restraint. I can't believe that they told me no problem, and then didn't deliver, and then called me after it was over. I will never use these people again and you all should be wary.

I was so shocked at the lack of service and customer care I received when ordering flowers. Order was completed...too expensive...but because my son was in an accident last week and in the hospital in California I wanted to send flowers...paid more but they certainly took the 90$ out of the account but never delivered, never communicated there was an issue. Claimed they didn't know there was an issue even though I had emailed and called. Poor, poor customer service. 3 days later the rep just offered to deliver with a 20% discount....are they kidding? Honestly, insulting! Will NOT use them again and would encourage others to call one of the many other flower companies when ordering.

My 94 year old mother lives in a nursing home several hundred miles away. I send her flowers or a plant for holidays. I used PRO FLOWERS for years with no complaints. FTD offered a free shipping program, so I switched to FTD. Both times I sent flowering plants, the plants arrived with dead flowers. Free shipping but dead flowers.... not worth it. Goodbye FTD.

Ordered an expensive floral display for a dear friend who had just lost her father. The order was processed and delivered --by UPS-- from New Jersey to the recipient in Pennsylvania --in a cardboard box, unassembled-- with no gift card but instead a typewritten sentiment on the invoice (despite having given a personalized greeting when ordering). Is it just my perception or are local florists now exempt from creating and delivering meaningful floral arrangements on behalf of big floral companies for the public? I found nothing on the FTD website alluding to the fact that they are cutting corners and sending floral "arrangements" that aren't even arrangements. I really thought I could trust this company. Complaint submitted. My friend, meanwhile, was tasked with figuring out who sent the flowers (spent 4 hours calling people during her bereavement), and assembling the floral arrangement herself. Never, ever again. Extremely disappointed.

Purchased the largest of options for a sympathy bouquet for a neighbor of 20+ years. The arrangement was 1/4 of the size I ordered, barely any filler, flowers falling over in vase, and not fresh!!! Was offered 20% refund and a future discount on my next order or a new arrangement sent. How rude to sent replacement flowers to someone mourning!!! I refused another arrangement. Ended up being told I would receive a 30% refund. We shall see… Will never order again from FTD.com!

I placed a timely order for flowers to be delivered to my best friend on her birthday (on Tuesday for Saturday). On Sunday afternoon I was notified that the flowers were not available in that area and therefore not delivered. I wrote customer service and did not even receive the courtesy of a reply.

It began with an order for Valentine's Day my husband had made, he is currently training and unable to be here himself. Well, the order never came. They did sent out an email stating that due to all the orders, they were unable to deliver them but would like to offer a $20 refund and a $20 coupon and that the flowers would be delivered the next business day. So the following week came and once again there was no delivery made. So there are the first two failed orders. Then, being kind enough to write off such a disappointment because it had been a Valentine's Day delivery, my husband and I decided to give them another chance. He ordered an arrangement for our daughter's birthday, making sure to place the order 2 weeks out. Well her birthday came and went with no flowers. She is 6 so it is bad enough he couldn't be here, let alone expecting a gift from her dad that never shows.

I ordered an arrangement of Beauty and Grace Bouquet by Vera Wang specifically due to the gorgeous peach, red and pale yellow colors of the flowers as they are my friend's favorite colors. I spent hours looking over the website before finally deciding upon this arrangement. This was supposed to be special for her 50th birthday.The arrangement is described as, "sunlit sophistication, this bouquet of fuchsia tulips, peach roses, pale yellow stock and hot pink spray roses are presented in a modern clear glass vase to delight your special recipient with its eye-catching demeanor."

I placed an order to deliver flowers to my wife on our anniversary. FTD called at 3 pm that day to say that could not deliver the flowers until the following day (not the anniversary). Too late to order elsewhere. They offered to give me a refund in 3-5 business days. Just lousy service overall. Stay away from FTD.com.

Placed an order on March 16, 2015 to be delivered Friday, March 20. I received a tracking number, checked it, said delivery would be on time. Didn't get a call from recipient so I went back and checked the UPS tracking, now it said delivery would be made on Monday! Called FTD's customer service and after much arguing and two reps, they said they could call a local florists and have something comparable delivered the next day, Saturday. I figured one day late is not great but being they said a full refund was not an option. Flowers weren't delivered on Saturday either! I called and canceled the order and this time they just said ok, we'll just credit your account! UNBELIEVABLE! If I had gotten a refund late Friday, I could have ordered elsewhere. Don't order from this company! They're unreliable, uncaring and not cheap either.

I wanted to buy flowers for my sister and have them delivered to her job. I viewed the website and found an arrangement of flowers that I loved. I ordered the Touch of Spring (exquisite bouquet) flower arrangement on Tuesday, March 10th for delivery on Friday, March 13th. I paid for my order and waited for the delivery on Friday. Around 12:30pm when the arrangement hadn’t arrived, I called customer service to find out if they had a guesstimate on when the order would be delivered. To my surprise, they had sent my order to a florist that wasn’t even open anymore!

I placed an order online for flowers delivered to the school at which my wife works. After she was off of work, I asked her if she had a special delivery, in which she replied no. That evening I contacted customer service to inquire as to why the flowers were not delivered. The customer service rep placed me on hold while he contacted the florist. The customer service rep stated that he was unable to contact the florist but would inquire first thing in the morning and let me know why the flowers were not delivered. That night about 9 PM, I received an email from FTD stating that the flowers were delivered to the school, which was closed. Around lunch time, I still had not heard back from FTD and my wife told me that no flowers yet.

I received a picture of the funeral arrangement that I sent via FTD and besides that it was not what I ordered, it was delivered damaged. A rep instantly offered me 20% off. I called the next day, now it was 30% off. The only way to get your money back is for the florist to pick up the arrangement. This is unacceptable. They want to knock on the widow's door and take back the shoddy arrangement?!! Customer service only wanted to see pictures of it after the third phone call, and 45 minutes on the phone. I do want to note that the last time I used FTD, I was pleased but if you're not, it's tough to be reimbursed.

I contacted FTD.com as a pre authorization charge appeared on my bank account for an order that I did not make. Upon explaining this to the billing specialist and asking for fraud department they indicated they could pull the order for me by credit card number. I gave them my card number and they pulled up an order, however I was told she was not able to cancel, was not able to give me any information "due to security purposes". I once again informed the billing specialist that my card was used fraudulently for an order that I did not place and was told that only the person who ordered the flowers could cancel the order... Uhm hello FTD... of course the order isn't in my name...

I placed an order for flowers to be sent for a funeral. They were supposed to be delivered on a Friday, but did not get delivered until Sunday. Services were Friday and Saturday, therefore the family never received them. While I appreciate FTD offering a refund, I am extremely disappointed in their unacceptable business.

Last Saturday night, I ordered flowers for a funeral which was on the next day, Sunday at 11am. The online site took my order, so I assumed that the lead time to get the flowers put together and sent to the funeral home was acceptable, since the site did not throw up a flag. The flowers were not delivered; instead I received a call DURING the service, asking that I FTD Customer Service. When I called back, they explained - with no apology - that the florist who was to deliver these had not even opened yet. FTD asked if they could deliver the flowers the next day, Monday, to the family's home and I said “yes”. There was no apology from the FTD representative. Sadly, the flowers were not delivered until today. I will no longer use FTD to deliver flowers, I feel their customer service is very poor, and coordination of the delivery process is very shoddy.

Ordered flowers for our daughter's birthday on 3/2/15 to be delivered on the 5th. They never came. Never told me that they was no delivery. When called they gave us a story about the wrong address on the order -which was a lie. I have the order page and it was correct. They refused to give us our money back. So we paid close to $100.00 for a non-birthday present. We told them to come get the flowers. It was too late.

They have taken my money for order no. 1 then said they would substitute it for another order since original item was no longer available. Then they sent nothing out on that day. When I inquired if any item was sent, they said "Sorry, nothing was sent, pick something else, which will be delivered 3 days late(r)." I said ok, and even placed an additional "sorry" order for missing orphan's birthday then 5 days later, still no order delivered! They have taken my money, more money and nothing has reached the recipient. No one in customer care is responding to me for 3 days now, and they are not calling me to resolve! They have taken my money and scammed me I think. Who is the best place to report them to for online fraud?

I purchased Same Day Flowers for my sister's birthday. Online it stated that if the order was in before 2 pm, which it was, it would be delivered the same day. I called to follow up that they did indeed receive it, and the Representative said that they wouldn't be able to deliver it until the following day because I had just ordered it. I stated that it was ordered before their cut off time, and they should not advertise that it can be delivered the same day if submitted before a set time, if it couldn't be. The Representative then said that the Florist didn't have the flowers that I ordered. I asked them what flowers they did have, he said they couldn't be delivered today.

I made an order for my husband's birthday and they guaranteed to fill the order and to deliver it within the time frame a gave (they also advertise delivery guarantee on their website). I called 15 minutes past the time I had given them to deliver only to find out that they were not able to fill the order and that they would not make it on time! First they took the order and charge me for it and guaranteed the delivery. Second of all they never contacted me to let me know what had happen with the order. I would've appreciate a call to offer other options or to let me know they were not be able to make it so that I could have time to think of something else. Instead I got an associate with an attitude telling me to just cancel the order if I wanted to. I was very dissatisfied with the service provided!

I order a gardenia arrangement for my wife. She received a planter with a stick on it. I've called and they told me that they would refund the money less shipping and I end up getting two charges for $67.58. I had to dispute the charges with my bank. What really upset me was the fact that they said that the pictures are just a representation of the product. So I can put a gorgeous bouquet of flower and charge a arm and a leg for it and send few seeds and turn around and charge you double for this product. Why is this company still in business????

My husband ordered me flowers for my birthday. They arrived on the correct day but 2 of the hydrangeas were looking in real bad shape. The card and envelope looked like it was written by a first grader. There was no florist info on the card or envelope (That should have made me think!). The next morning they were all dead. My husband called FTD and they said they would redeliver them the next day to my work. I brought the dead flowers back to work with me and guess what...NO DELIVERY!!

I purchased a voucher off groupon that cost 20$ for 40$ worth product from the website. I had a coupon so only paid 10$ for the voucher. I spent weeks looking at flowers to send my mother for valentines as well as a necklace from my daughter as well. My order came out to 100$ with service fees and that's with the voucher already used. I received a picture from my mother of the flowers, they looked atrocious! They looked nothing like that arrangement I purchased, all flowers were crushed from delivery and some were dead!

Took our order, sent a confirmation and the day of the delivery - contacted us that they could not deliver the item. Since this was for a funeral, having it delivered later would truly not work out - this left us with no other options - poorly managed and not dependable. Won't be using them again.

I was so happy to send flowers to my mother's work for valentines day (February 13th). I kept waiting for a text that she received them and she never texted me. I called her at the end of the day and blatantly asked if she had received flowers, to which she responded "no". I emailed the company twice and never received any responses. So I finally called them and explained the situation to somebody who spoke mere English. I was on hold for at least 20 minutes all together. She was very hesitant to reimburse me although I did receive a cancellation/refund email from the company. Let's see if they actually follow through. I'm so mad at myself for not reading reviews prior to ordering from this horrible company.

My son, a freshman in college, ordered flowers for me for Valentine's Day. The roses arrived and look awful... Some were almost frozen and all were brown and wilted. Because he probably paid a pretty penny I called FTD and complained. They resent another bouquet of roses which arrived today and they looked just as bad. There are four males in my family and I will definitely recommend they use another florist for future purchases.

I ordered flowers for my Godfather after his wife passed away on the 7th of Jan and after contacting him a month later I was informed he never received them. I phoned the company to ask what happened to them and they straight up said "Yeah they weren't delivered and there's nothing we can do as it was over 7 days ago". What concerns me is they knew that the flowers hadn't been delivered and had no intentions of contacting me or refunding me until I noticed. Disgusting behavior.

So like most of the reviews before mine, I ordered flowers for Valentine's Day for my girlfriend and they never arrived. I called them the next day to see what was going on and they said they would message the florist asking them what was going on and that they would update me through email. Well here I am 3 days later and no word from them so I call back to get my money back and there was no problem there. The customer service wasn't bad, but the rest of the experience was disappointing. I should have done my research before buying from FTD and now I will be calling a florist directly from now on.

The order was placed online with a Groupon $30.00 for $15.00. The flowers were to be delivered that day Friday 13, 2015. Never received an email to confirm order. By the next day the flowers were NOT delivered. They didn't email me to tell me this. I had to call customer services and they told me "oh... That will be delivered on Tuesday!!" The order when I placed it online came to $40.88 or around that amount. When I talked to customer service the price had changed to almost $80.00.

Ordered flowers for my mother on Feb 3rd for Valentines. She never received them. I email them via their customer service contact for "no-delivery". After several days, Feb 18th, and still no reply and still no flowers sent I called them directly. It took 5 minutes for the customer service rep to call the florist and find that they had no record of the delivery. The florist offered to deliver them that day, today, 4 days after Valentines. Neither FTD nor the florist offered to refund my $21 delivery fee. They didn't offer anything but a very late delivery to a 68 yr old woman that sat around all day waiting for something to show up. They had both of our phone numbers so there is no excuse.

So I ordered flowers, a nice dozen called True Love Roses. The first ordered I received the flowers were wilted, so I called and they offered to send me another order. I was willing to give them a second chance so I agreed. THIS IS WHAT I RECEIVED!!!! Never ever again will I order from FTD.com.

I did NOT receive what I ordered. I have been waiting for the item to be picked up since 2/11/15 so I can get my refund… still no pick up and no credit to my acct. Below are the photos… the flowers with Happy Birthday is what I ordered and the green plant is what was received. Big difference.

I ordered a bouquet for my mother in Spokane, WA who was recovering from cancer surgery. I spent hours looking through pictures FTD had online for a brightly colored arrangement with cheerful and contrasting colors and long lasting flowers. I needed a bouquet that my mother would be able to see since she is nearly blind. As soon as they were delivered to the hospital, my sister sent me a picture of the flowers. What a mess! The flowers were sparse and colors were completely different than shown in the photo. Several stems were broken. The colors were dark and blah. The arrangement did not even remotely resemble what I had ordered and paid for.