FTD Reviews

My husband is an OTR truck driver and couldn't make it home this Valentine's Day. He wanted to make up for it so he surprised me with an order of flowers. He was excited for me to get them... until I go them. His total order was $130. $45 for the flowers and $15 for a cute set with a bear and candy. Everything else was delivery and fees. (Which I would have told him to go elsewhere if I had known beforehand but didn't find out until I received the horrible arrangement.) I've attached what I received and what it's supposed to look like. Horrible and not even remotely similar besides the vase if course. All the company did was give him 30% back which still waiting on and said they were sending an apology arrangement which I can only hope looks much better than the original!!! Stay away!!! FAR AWAY!

Order flowers for my parents who live 3 hours away for Valentine's Day. Received an e-mail and phone call the day of delivery telling me there were no available florists to deliver my flowers!!! How disappointing! They shouldn't guarantee a delivery if they can't deliver! I am very saddened and if I would have known I would have sent a gift USPS - now they won't have ANYTHING for Valentines from us! Unbelievable! Don't trust the guaranteed from FTD!

I was online and found ftd's website and they had the most gorgeous looking flowers! This was January 29th mind you so I carefully looked at each bouquet reading the details of each one making extra sure I didn't get the ones that came in a box but were 'hand delivered by a florist'. I figured I should know my husband by now after all these years and he's great at what he does but floral arranging is not his thing. Well guess what? Not only were they just thrown in a box and delivered late in the afternoon, they looked AWFUL! They looked like brown week old flowers and not only that a number of them were broken or bent. I was so mad I contacted ftd's right away after seeing the pictures of them. Of course I reached a foreigner because she couldn't speak good English and was hard to understand. She assured me that my husband's bouquet would be picked up by the florist and another one redelivered that day (2/12/16).

My husband purchased a 100.00 flower arrangement. It was pictured lavish and plush and we received was disgraceful. I emailed the complaint with no response. They are a fraud and I am also reporting them to the BBB. Buyer beware. FTD is a fraud, don't waste your money.

I ordered two dozen mixed roses for my mom for Valentine's Day. The arrangement that was sent were old flowers. The petals were wrinkled and some were torn and they were brown around the edges. I filed a quality complaint and all customer service did was give me a $25 coupon for next time. I wouldn't order from this place again so why would I need the coupon. I just want a replacement and they can take this one with them, which is the decent thing to do, but nope.

Just like all of the other comments on here it proves to me that FTD.com just doesn't care about customer satisfaction. It's a disgrace to advertise one thing and ship out poor quality products that don't even come close to matching the offer. I'm highly disappointed in my girlfriend's Valentine's bouquet. They arrived bone dry, shriveled, and look half dead. I added a picture of the red bouquet that my girlfriend sent to me by a local Florist just to show difference in quality. I will not use this company again.

Long story short, I placed an order for a Sympathy gift to send to a friend. I then (within 30 minutes) canceled my order. I received an email from FTD saying they canceled my order and representative will contact me soon. I never was contacted. The next night I receive an email saying my order was shipped! I immediately emailed their CS and told them "It was canceled. How was it shipped?" They sent me some automated excuse of a reason stating that is was already in transit. Well, I have an email stating it was canceled and I received no worthy response why it can't be stopped and my money refunded. Absolute horrible company. Will never buy from them again. And it looks like this company has MANY negative reviews. I really wished I looked them up before purchasing from them... I will be contacting the BBB about them as well.

I ordered and paid for a floral arrangement for a family member having surgery. It did not arrive after I received a confirmation that it had been delivered. I called FTD to inform them of the situation. I was told they were very sorry and would deliver the next day. The next day it was not delivered either. How many times must I call to get what I paid for? I will NEVER use this company again. I believe them to be exceptionally incompetent.

This was the first time that I ordered from FTD, but I will never ever do it again. I ordered and paid for 50 red roses as pictured on the left from FTD. In their receipt to me of what was being delivered to my wife for Valentine's Day they sent me this very same picture that it was on its way. The picture on the right is what they sent instead. Talk about bait and switch!!!

I placed an order for my grandmother's birthday a month prior to delivery so I would not forget. I also scheduled to have them delivered a day early for her birthday in case any problems should arise... Well it is 2 days later and still no flowers! I have called customer service numerous times only to get nowhere! This is just ridiculous! They won't even do a refund. They have my money and I have nothing.. Thanks a lot FTD. This company is a scam and they are located in India. Save yourself the stress and time. DO NOT ORDER FROM THEM!

I ordered a beautiful arrangement, the FTD Delightful Discoveries Bouquet by Vera Wang, on February 9th to be delivered on Thursday, February 11th. With the same ordered we got 2 boxes of Shari's Berries cookies. We added the early morning delivery to the cart. We received the cookies very early in the morning but the flowers never got delivered. Today we were told we can not cancel the order and the flowers will be delivered regardless that they are no longer needed. We rushed yesterday and purchased another arrangement from our local florist (which we should have done from the very beginning). I was on the phone almost an hour with customer service and got absolutely nowhere. After verifying the account information and order number I was asked to provide the tracking number which seemed odd. My experience with them was terrible. I will be disputing my card charge since they are not willing to refund me.

I ordered flowers on the Friday before Valentine's day to my fiances work but they could not guarantee that it would arrive there during business hours and then when I tried to cancel my order they told me I could not and when I tried to speak to the manager they put me on hold forever. They have terrible customer service and never sent me any confirmation emails. Overall, they are one of the worst companies I have dealt with in a while. I will never order from them again.

I have had the following issues with my floral non-delivery. Placed order. Flowers not delivered. Contacted FTD to update delivery information on 2/3/2016. I spent over 30 minutes on this issue. Flowers still not delivered. Called customer service on 2/5/16 to get flowers delivered. I was assured that the flowers were to be delivered by 2/6/16 after spending over 45 minutes with representative. Flowers were still not delivered 2/8/16. I called FTD to get a refund for the flowers. After 1/2 hour with representative I never received a confirmation e-mail, phone call, or any type of a refund. 2/11/16 spoke to customer service regarding refund. They had no information on a refund being issued. Spent over 1/2 hour with customer service. Customer service representative hung up on me when I requested to speak to a manager. 2/11/16 Called FTD again to talk to a manager. Currently, I have been on hold for another 1/2 hour.

Received a boutique of flowers on 2-9-2016 from a friend. The flowers were old and looked nothing like the picture. I called the company and was told I would receive new flowers the next day. Didn't happen. I posted a picture of the flowers on Facebook telling everyone to order from 1 800 flowers.

FTD is the worst!!! I placed an order online for Valentine's Day a few days ago. I recently got an email saying they couldn't deliver my vase and flowers so they shipped it in a box. Are you kidding me? I paid $60 for flowers and $20 in service fees and they are sending it in a box. How completely tacky is that. I called customer service and emailed and they repeatedly told me they could not cancel my order because it was already shipped for delivery. I explained that this was impossible because the flowers are due to be delivered in 2 days so how can it already be on a truck. I will never, never order form FTD again. Terrible customer service. If I wanted flowers in a box I would have gone to ProFlowers!!

My son sent me some flowers for my birthday from Phoenix, AZ to Florida and that was on Feb. 5 and it is now Feb. 10 and never received the flowers. I was looking so much to receive those flowers. It is very disappointing.

My Husband ordered me flowers on Feb. 7 2016 for and early valentine. He went on the FTD site and picked out the sweetheart flowers. They were an upgraded arrangement. When I received them I was thrilled. He thought about me but heartbroken how horrible the arrangement looked. I called to express my feelings on the matter and every time I said something the women on the other end said "I am sorry can you repeat that." It took five minutes to place the order and 30 minutes to give her the information to even look the order back up. Who has this kind of time?!

After using their online service to create an order for flowers for my late mother's funeral, first while ordering the flowers you are not able to edit the number of items. So in my case I wanted 2 items of the same being that of a comfort planter. So I needed to create a separate order for each item, ok. It did total up the entire order and when I proceeded to the check out I needed to add the duplicate information for each item even though it was 1 order. The next day I received no less than 8 calls from their customer service center, where it was extremely difficult to understand what they were asking (language barrier).

I ordered flowers for a one-day viewing. The flowers were supposed to arrive on 2/5/16 at 6pm. The funeral home closed at 8pm. The flowers never arrived. They sent an Email that the driver was delayed. Spoke to a rep, they said that the flowers were supposed to be delivered the 6th of Feb, which was not the date that I gave them. They sent another email that the arrangement of flowers couldn't be filled and lied and said they tried to call and couldn't reach me. I was on the phone for over an hour. They kept on giving me the runaround and refused to transfer me to a supervisor. They said they would refund the money. They sent me an email stating that the money would be refunded.

I ordered flowers from FTD to be delivered on January 30, 2016. Today on February 6, 2016 they cancelled the order. This is after I had talked to customer service twice and authorized a later delivery date and different vase. Each time on customer service I was on the phone for 20 minutes. Do not order through FTD. Their services is poor.

I ordered flowers a week before their delivery date of February 2nd. I chose the BEST bouquet and paid $14 extra to have them delivered before noon. I then received an order confirmation email for the $100+ flowers. The flowers were a surprise for my aunt's 75th birthday. I told her son to let her know a surprise would arrive before noon on the 2nd. There she sat and no flowers arrived. At 8pm on February 2nd, I received an email stating the flower delivery was delayed and wouldn't occur until February 3rd. Boy was I mad!! I used the tracking number to see where they were. The initial start of delivery was after 4pm on the 2nd thru Fedex. The flowers were finally delivered at 10am on the 3rd. I haven't heard yet about how they look, etc.

It was my Mom "80th" B-day and I order flowers. I was so excited for her to received the beautiful flowers I picked for her. I wanted to be with her but she lives out of the state. I made sure of the delivery date and they confirmed it would be possible to delivery on that date. I kept calling my dad, "Did she get the flowers?" and he said NO. At 5 PM I got so upset that I called FTD and found out that they were NOT able to delivery the flowers on the date they said, so I said, "Forget it. Cancel my order and refund my money." That was on 12/26/15 and to this date, I have NOT received a refund.

Ordered beautiful arrangement of flowers. Pathetic arrangement delivered. Called customer service (in INDIA) and requested refund. They offered Re-delivery - I declined. They offered 10% refund - I declined. They offered 20% refund - I declined. They offered 30% refund - I declined. I requested full refund - they can't do that. They offered 40% refund & 20% coupon - I gave up and accepted. I'll never use FTD again because of their pathetic arrangements.

Absolutely horrible customer service! I called because ordered item was not sent correctly and had to deal with an inconsiderate Customer Service Representative that mocked me! Unbelievably disrespectful service. Will never order through FTD again but rather call the local florist to arrange something (support local). Also, they do not deliver on time... my order was delivered a day late. FTD you need some serious training in customer service all around. BUYER BEWARE - purchase at your own risk, you have been warned! I encourage you to READ REVIEWS.

Ordered and scheduled a flower delivery on Thursday for a funeral service on Saturday at 9 am. I get an email 11 minutes before the service starts that they are unable to find a florist in the area and can't deliver. This is extremely rude. I have no time whatsoever to find an alternate or let family know that our flowers won't arrive in time. They did manage to charge my credit card account immediately but fortunately refunded it as soon as I called and complained. How can I use a service that is unable to deliver but doesn't let a person know in time to make alternate arrangements?

I ordered a beautiful arrangement of flowers in a vase with a cross on it. What was delivered was a mass of green leaves and pods drooping pitifully over the vase, which was the only thing I recognized from my order. They will not even discuss the incident with me and I have sent the pictures to back up what I claim. It is a disgrace and I paid over 100.00 for this embarrassment!

If you don't have time and patience being on the phone with customers service, don't use FTD. I recently have 3 incidents within 3 weeks. I call quit now as I'm running out with patience on my valuable time. The people I spoke with is nice. The FTD ordering structure and management are really bad. I ordered online using Groupon. The email confirmation and order history on my account clearly indicates the order for $34.99 has $30 discount (from Groupon), and total charge to my Credit Card would be $4.99. My Credit Card shows $34.99 instead. After being on hold for at least 3 times and about 45 minutes, I was told from the supervisor that I need to deal with Groupon. They say the Groupon entered was expired. I asked why the system didn't declined, and why not any email from FTD to explain? They apologize and couldn't help further.

I placed an order for my daughter's birthday. Flowers were to be delivered on her exact day to her office Monday, January 11. They were not delivered Monday, Tuesday or Wednesday. Each day I called customer service and each day they assured me it would be delivered the next day. On Tuesday I even requested they change florist because it seems the florist they used was not in business. No one from FTD could get a hold of this mysterious florist. Finally on Wednesday after screaming at them, they changed florist. So, the flowers are to be delivered (let's hope) ON THE FOLLOWING MONDAY. DO NOT USE FTD.

On Monday, January 4th, I ordered flowers from FTD to be delivered on January 9th for my cousin's 50th birthday. I only used FTD because of their relationship with Delta Airlines. On January 10th, I called FTD to determine why the flowers had not been delivered on January 9th, per our contract. I was told that the florist had rejected the order because he did not have the flowers that I wanted. Just so you understand, I called FTD, they did not call me. I have to wonder, why wasn't I called immediately and told that the flowers I wanted were not available? If I had been called on Monday, or even Tuesday, I would have picked other flowers for the arrangement. I told the FTD employee to send any flowers - I suggested red roses. I told her that I wanted a phone call once the flowers were delivered and that I would wait by the phone for her call.

Very expensive number 1! And I ordered some flowers for my mom's birthday! It arrived bright and early but when I received it, it looked nothing like the picture online and it wasn't full like the picture said it would be! The only thing that was right from the picture was the base! I wouldn't care if the flowers were for me but it's for my mom and that was just horrible and embarrassing! So I called and asked for my money back and they said they would come pick up the flowers the same day but didn't pick up until the next day! So I will be checking my account for my refund!

I was ripped off by FTD. First I didn't know my flowers were sent via airline from Atlanta to Portland. I thought a local florist made the arrangement. Second, the flowers arrived and were horrible. The daisies were in a net and when I took them out, they were moldy. The spray roses were wilted and never popped up even in water. For 39.99 I got a bouquet worth maybe 10.00 in the local market. And I never got the teddy bear I ordered.

I sent the largest "BEST" bountiful blooms to cheer a friend up. It was their largest bouquet, not the small or medium size. The flowers was not near the color or fullness from FTD's website. When I called customer service... of course they gave me the runaround. I insisted on sending them photos of the bouquet, all 3 agents gave me the incorrect email address. I am still waiting for the supervisor to call me back. They offered to discount my order by 10%. I declined it as it was not about the money, it was trying to cheer a friend up with a bright beautiful bouquet.

Said they would have my flowers delivered same day. They never even delivered the flowers. Customer service was Horrible. They still have not credited my credit card. And when I tried to cancel my order that same day they said it was too late. And they lied about trying to deliver them. Flat out lied.

So disappointed as a first time user of ftd.com. First of all, they are so expensive. I ordered a simple bouquet in a vase... the cheapest version of the arrangement shown was $39.99. It was to have four roses in both light pink and dark pink as well as different colored stocks - which were the main reason why I ordered the arrangement because stocks smell so good. When the arrangement was delivered, it had 4 roses, all the same color, and NO STOCKS. Instead of stocks, I got plain 'ol carnations - those don't even smell! I know their site says that replacements may be made if the florist does not have the flower in stock but it would be nice to be told that - I could have ordered something else.

For the past couple of years my wife and I have celebrated our New Year's Eve by exchanging some token of appreciation. This New Year's Eve was extremely important for us because I am in another country for work. On December 27th, 2015 at 6PM Central European Time, I made arrangements to have flowers delivered to my wife on DECEMBER 31st! On December 31st, the hours pass by and I wrote a text message to my wife asking "did you get my gift?" She replies, "No". It's 7 P.M. Central Time and I am attempting to stay calm, cool and collective because not only did I pay over $100 for flowers that she has yet to receive, but how is my wife going to feel with our tradition being ruined? I pick up the phone and call IMMEDIATELY. By the time I reach on a representative from customer service it's 7:27 P.M.

I'm still steaming about the tiny arrangement that was sent to ‘granny’ which was obviously incorrect and embarrassing when I finally saw it. I immediately went out and bought her a nice arrangement to make up for the ridiculous thing she received. I made at least 5 phone calls to customer service and it was never made right. All they would do is refund 20 percent of my cost which did not make up for anything. I ordered the best arrangement which was supposed to be red carnations and white roses (no white carnations -- all white roses).

I ordered Christmas flowers to be delivered to my daughter in NC on December 21st, to be delivered on December 24th. On the 24th I received an email stating they wouldn't be delivered until the 29th. Christmas flowers delivered 5 days late - no excuse was provided. I responded by email and the automatic response I received said that they would look into it and get back to me - they never did. I called customer service today and they told me that those Christmas flowers were not on their website and were no longer available. No reason for the lack of a timely delivery in the first place or why they were not delivered on the 29th. When I spoke to a supervisor his response was to offer a $30 coupon - big deal! I will never use FTD again.

FTD changed the confirmed delivery date to the day after the event! I contacted customer service and was told I should contact customer service to complain. Then I was offered 20% off a future purchase. Future purchase?!? Hell, no!

FTD satisfied by delivering another arrangement and apology.

I received a phone call from FTD regarding a luxury purchase they were processing for me... involving a substitution... no big deal right? LOL. 4 phone calls, 2 reps, all requests for supervisor involvement ignored, and 20 minutes of hold time later... I gave up and canceled. They respond to the cancellation request quickly and promptly though... perfect. FTD doesn't want my business. Got it, NO PROBLEM.

I ordered flowers to be delivered on Thursday to a friend in the hospital. I never received confirmation and today is Monday. I sent a follow up email to FTD asking if flowers were delivered. They emailed and said they would get back and never did. I finally called them and the flowers were NEVER delivered -- 5 days later. I cancelled and demanded a refund. I am beyond embarrassed that my friend would think she was forgotten. I found a local florist and guess what? Delivery is $5 and the FTD delivery charge was $21.99. NEVER AGAIN.

My dear friend thoughtfully sent flowers to my mother after my stepfather died in early December. She picked a lovely arrangement in a red Christmas Lantern vase because she knew my mother would not want to decorate after the funeral. The picture FTD and Better Homes and Gardens use to advertise this arrangement are truly lovely. What actually arrived was a broken vase with half-dead flowers that didn't even equal half of what the advertised arrangement promised.

Ordered an upgraded floral arrangement to be delivered to my mother based on a photo on the website. Received a picture from my sister of what was received. Okay, almost $60.00 plus $21.99 in fees gets this? I am disgusted and embarrassed. I have not received a picture or feedback on the other arrangement I had sent, but if it is this awful... Just e-mailed customer service this morning but I don't expect much from them. Very sad!

Bad quality and bad customer service. I purchased a flowers from them, and they sent it day that wasn't suppose to be delivered and it's not the same one! And come broken smh! Stay away!

I was absolutely mortified when I went into my children's daycare and my other little girl's front office to find the ugliest, little, dead (yes, dead) flowers I have ever come across. For 39.99 plus the 19.99 delivery charge, I could have gone to T. J. Maxx, gotten a beautiful vase and gone to Walmart even and gotten a vastly nicer bouquet. Recommend anyone but them - I think they ride on their marketing and the fact people know the name. Quality is horrible.

I ordered two arrangements to be delivered to same address. One arrangement was delivered as promised and the other was never delivered. I am trying to get a refund for the second arrangement and I'm being given the runaround by their Indian representatives. They claim they are trying to contact the florist. I explained to them that I no longer want the second arrangement since it was required that they be delivered yesterday. This is my 5th contact to ftd.com about this order. Have placed two phone calls and sent two emails. No satisfaction. I will go to credit card company if I am unable to get refund. Never ever had this kind of experience with flower delivery with any other company. Will not be ordering from them again.

Spent 4 phone calls this morning attempting to change the address from a hospital to a residence, because FTD said the patient was not there. The barely English speaking "customer service" employees had difficulty getting the order # correct, even when I used Foxtrot, Alpha, Charlie, for FAC, in addition to two instances of repeating the numbers incorrectly. On another call, they insisted on an exact street number for a hospital, even though they had the patient's name, street name, hospital name and city. On several occasions, during these 4 conversations, I asked to speak with a supervisor. I was told that "will not happen". I own a company that has been in business for over 131 years; if I had this level of customer service I would have been out of business long, long ago! I cancelled my order and will not do business with this Company again.

I ordered a Christmas bouquet from a photo on FTD.com. There were 4 levels of this bouquet each one being more expensive and bigger (more lush) than the previous. Because of an online 20% off coupon, I ordered the $70 dollar (3rd one up) which was spectacular in the photo, maybe 12-14 inches high and 12-14 inches across. They sent me an email saying that the florist in my area doesn't have what I ordered and they would substitute as close as they can.

My friend in Switzerland paid for flowers to be delivered to me by my birthday, 12/3/2015. It never arrived. 15 days later, no flowers, no note, no e-mail, no phone call. The only reason I know about it is that my friend asked bout it. Judging from other complaints I've read, I doubt that this will be resolved. Flowers ordered: The FTD Garden Park Bouquet by Better Homes and Garden. Company and website e-mail: custserv.ftd.com. Phone: 1-800-SEND-FTD. Shop: www.ftd.com.

I went online yesterday and ordered flowers for my mother to be delivered today. They were not delivered. I call to track my order and was told they did not show an order for me although my credit card was charged. Then after verifying my name and billing address was told I failed to verify correctly. Very frustrating. Finally after convincing the associate that I did place the order, I was told they would have to research it and send me an email. No good customer service.

I order flowers from FTD and was very very very upset and dissatisfied when I received the flowers. In the pictures that have the images blown up but when you received them I could of pick flowers up off the side of the road and buy a bigger plot for 50.00. I will never in my life order from them again. I will never recommend that anyone order from them again. The company is a rip off and they are very high for those baby flowers. Please please save your money, save your time and save your stress. Do not order those baby flowers, I repeat do not.

I sent my wife a international bouquet from U.S. to U.K. for her birthday. She was surprised and happy to get it, but her question was, "How much was it?" I said, "Don't worry about it." She said, "The reason I'm asking you, you would not believe how tiny this is." I told her, "59.99 plus fees, total 87.99." She said, "Oh my goodness, what a ripoff!!" She said she appreciated it, but it had to be the biggest ripoff in history of flowers! First time I have used FTD, I CERTAINLY WILL NEVER MAKE THAT MISTAKE AGAIN, AND WILL TELL EVERYONE I COME IN CONTACT WITH ABOUT FTD INTERNATIONAL!!! I deal with many people every day and I assure you this be in my conversation for a long time. FTD took a beautiful occasion and ruined it!

I'm a little confused/surprised by all these negative reviews. I ordered a $30 for $15 deal on Groupon and made my order the same day for delivery the next day (TOTAL cost was $43). THEN, I read the reviews (my mistake for doing that backwards). Anywho, I was nervous all night and into the next morning. I got a text from the recipient the day of delivery with a photo of the flowers and they looked great! This order was made in Spokane, Washington and the delivery was for a residence in Yakima, Washington.

Ordered Flowers for my mother off ftd.com for her birthday and expected a beautiful arrangement. What I got was half of what I paid for off the site. I understand if you don't have what the site shows but you should at least substitute with the same amount of flowers of a different kind. I called ftd to try to get resolution and they said they would give me my money back and she would keep the arrangement she got since we were dissatisfied. The kicker is they said told the local florist we cancelled the order not that they were refunding my money to make up for not sending what I ordered.

I ordered a special birthday arrangement for delivery the next day. At 4 pm on the day of delivery I got a call that the green vase the arrangement came in was not available, and would I consider a clear vase. I called immediately and said "yes", only to be told it was too late to deliver that day - her birthday. I accepted their offer to have it delivered early the next day (a Friday). Guess what? Not only was it not delivered, no one called to tell me it was not delivered. When I found out Monday that it was not delivered, the customer service person started telling me that the local florists did not have the flowers I ordered, and by the time they found a florist who did, that florist's delivery driver had left for the day.

My grandfather was out of town on my grandmother's birthday and since she passed on in August decided to make his wife's grave as beautiful as she was with some flowers. When he returned home he noticed that there were no flowers on my grandmother's grave. He then called FTD only to be put on hold for 15 minutes to ask and they had the order and payment through but DID NOT deliver her flowers. He asked for a refund, was on hold for 45 minutes and then was told they couldn't refund him. Very unprofessional and can barely even speak our English. Pathetic.

Ordered flowers on a corporate account for a wake service. When I got to the wake and saw the flowers... I WAS MORTIFIED!!! The flowers were wilted and crushed. Seriously, there's no point. I could have gone to a deli and gotten a lot better. Never again, even with the corporate discount. Should have checked the reviews first.

I ordered 18 Calla lilies and got 18 tulips. Calla lilies are double the price. I feel I got ripped off with this. Getting a substitution of half the price is just ridiculous.

I took my concerns to FTD Facebook and they made good, better than good. Resolved.

Truly appalling, incompetent service. Took numerous emails and phone calls to determine 6 days after I placed the order (and after the delivery date and big occasion) that there was no florist in the area who would deliver to the location. Charging for a product they are unable to deliver. This is their core business and these things should be determined ahead of time, before charging the customer. Ruined a nice surprise and all phone agents could say was "sorry for the inconvenience" (scripted, I believe) and unable to assist in any meaningful way. Would recommend steering clear of them.

I ordered flowers from FTD florist and shows their best selection. They sent an awful group of flowers. It says they can adjust the flowers if they don't have. And you can put in your notes for them to call you to choose the arrangement you would like to substitute the one you chose if they have to substitute. Also no one called me which really annoyed me. But the part that bothers me the most is that they did not pick a pretty selection. They threw something together that looks as if it was worth 20 $30 when in fact I paid $75. When I call to complain they accommodated me with 30% back for what I paid for which only takes $20 off of the amount I paid but it doesn't help the situation. I didn't like the flowers. I want people to be aware that if they order from them to make sure that they get at least close to what they ordered.

I ordered on Tuesday for my sick grandmother for Wednesday delivery. They did not deliver them. I called to cancel Wednesday night (at 9:30 local time, no chance of delivery as they say delivery stops at 9). They give me some BS and say they can deliver the next day. I canceled the order. Desperate to get flowers to my gram, I placed an order Thursday for Friday delivery (no one could deliver Thursday or Friday). I got a voicemail from them, saying to call. I did, they said the order would be delivered correctly. An hour later I got a delivery confirmation, but the flowers were NOT delivered. 8pm EST. They say "oh, sorry, we can't deliver til tomorrow." This site is an absolute SCAM. I canceled that order, too, because they couldn't even guarantee that they'd be delivered the day after! Who charges $20 for delivery and then doesn't deliver?! It's really pathetic and unethical to prey on people who are sad or mourning.

Placed late order for private family viewing service with explicit directions of where and when three arrangements were to be sent, was told I would be called if problem with delivery. Flowers did not arrive, no call or e-mail was sent, agent, supervisor and manager all argued with me that it was scheduled to be sent 4 days later. Was told no manager on duty by supervisor and refused to give me contact information, then rudely cancelled my order and put me on hold for 20 minutes while the manager (who was in) was put on line, but could have been anyone from the way she spoke to me with the same disregard for F.T.D.'s own policy to contact the client if there is a problem with delivery.

I ordered the FTD Golden Autumn Exquisite Bouquet. The Ranchview Florist in Overland Park, KS delivered a small arrangement with PINK roses. I called immediately after the flowers were delivered. (Friday) (MY sister sent a photo). They asked me to send a pick of what I ordered. I did. Nothing! I called just now (tuesday) they asked for a pic of what they delivered. Really?!? FTD wants me to call my sister so the florist can come pick up the arrangement before they will replace the flowers. If they couldn't do this right the 1st time, why would I even think they can do this the 2nd time. FTD was no help. FTD didn't care that they and the Florist ruined this arrangement. HORRIBLE. NOT WORTH A DIME.

FTD was the worst company I have ever dealt with. I placed an order on November 15th for flowers to be delivered on November 17th. On the afternoon of the 17th, I checked my email and found FTD notified me that my order had been cancelled with no explanation given. When I called the first time, the agent couldn't figure out why this had happened. He said to call again to speak to a supervisor after this information became "unlocked" and said that a supervisor would always be available to take my call. When I called back, a different agent refused to let me speak to a supervisor.

I wanted to let you know how dissatisfied I am with your company. I ordered an arrangement for my mother on Thursday and they were supposed to be delivered on 11/20 which was her birthday. They did not come. I called and the woman apologized, guaranteed delivery today, and an upgrade on the order. My mother then called me around 1pm stating no delivery. I called to find out what was going on and I was disappointed in your service. They contacted the local florist and within an hour, my mother received flowers but the arrangement looked like someone picked up a grocery store bunch of flowers. I spent over $60 and to receive flowers for my mother that looked about $20, this is ridiculous. I called back a 3rd timed and the woman was going to contact the florist and swap out the arrangement but offered nothing for my inconvenience.

Worst place ever... Screwed up my order and would not properly correct it. Read the online reviews about this place before you order from them... Lots of upset customers. The customer service sucks. They had me on hold a total of 25 min and never resolved my issue. I even spoke to the call center manager, Cliff. He was unwilling to refund me unless they picked up the flowers they had already sent. Now, that is super tacky. NO class! Don't buy from this company!

i ordered flowers for my wife's birthday to be delivered to her work 10 days ahead of time. FTD confirmed my order. Yet, the flowers were delivered 7 days ahead of the scheduled delivery date... She was told by a coworker that there is flowers for her. She was happy excited then 15 minutes later they came back and without asking anyone they took the flowers back. Same coworker told my wife the flowers were taken back. You put yourself in her position... How would you feel? They had my cell # and my wife's cell #. Never called to ask if they leave it or take it back... Indecorous.

I have been a gold member with FTD for about a year. I recently got married and wanted to surprise my wife with beautiful flowers at work. I purchased an arrangement that starts at $60 for good and can go up to $90 for exquisite. I purchased the best which was to come in a special vase. What I received looked more like the lowest arrangement and the vase looked like something from the 99 cents store. My wife brought the flowers home on the weekend and I noticed it wasn't what I had purchased. I wrote FTD on the 6th day still within their 7 day guarantee. They never responded to my email. I called them 4 days later, by now the flowers were dead and didn't smell very good so I threw them away.

They are incompetent buffoons who just called me 5 days after the flowers I sent for SAME DAY delivery saying that it can't be delivered because they couldn't find the hospital. Now, I find out that the Groupon I had applied to the purchase wasn't applied and I was charged more than I should have, and because the FTD idiots called me 5 days later, I'm 2 days outside of my cancellation period with Groupon.

Delivery to person not even known. Delivery should have called (phone no. was available). Items were grossly overpriced.

I have never written a review, nor have I ever complained about a product in my life but I feel compelled to write a review about the 2 times I used FTD and the horrible experience I had with them. The first time my son ordered flowers for his girlfriend spending over 120.00 on a flower arrangement. She sent him a picture thanking him for the flowers and I was mortified. It was 12 roses thrown in a clear vase with no bow, no babies breath, no leaves, nothing like what the picture looked like. There was suppose to be a full bouquet of 18 roses, a bow with little fill ins to compliment the flowers. I could have got a better arrangement at CVS for 19.99.

I ordered flowers for same day delivery to a hospital, and it was an expensive order. When the flowers hadn't arrived at 6.30 pm I called and was told not to worry, that they were on the way and I'd receive confirmation of delivery. 8 pm still no flowers. I called and got awful customer service and a woman who tried to convince me they had been delivered and when I assured her that I had called all the potential delivery stations there, she said that they would not refund my money or cancel the order. At 8.30 pm I called again and was finally able to cancel order - the flowers needed to get there on that day. I bought into their wonderful advertising to trust this company. I felt ripped off, disappointed, and let down. I wish I had seen the previous reviews and not trusted them. They turn an important occasion into a sad day.

I ordered flowers on 11/2 for same day delivery, which of course cost me more, for flowers for my grandmother's birthday. I received my order confirmation but was told that next morning by my cousin that my flowers never arrived. I called to complain on 11/3 and was told that they couldn't find a local florist to deliver on 11/2 but had no explanation as to why I wasn't notified. Then they put me on hold and supposedly called the florist who said that the flowers were delivered on 11/3, they were not. I called on 11/4 to complain, again, and was told that they would change florist and send out for delivery today. I am NOT hopeful that the flowers will actually be delivered. FTD customer service offered me nothing when I explained my frustration and told them I would not be purchasing from them in the future and would advise everyone I know to do that same. Clearly I should have looked at reviews here before I ever placed my order.

My friend and I had a terrible experience this past weekend and will never use FTD again. We ordered sympathy flowers for a dear friend of ours who lost her father. They were to be delivered Saturday for the memorial service. When we arrived we looked everywhere for them but they were not there. We asked our friend if she had seen them and she said no. When we called FTD to ask why they were not delivered we were told they would look into it and call us back. They never did. We called again on Monday and we were left on hold for more than half an hour. Later we were told the flowers were delivered but I assure you they were not. The flowers were Beyond Blue in a vase that would stand out among the others plus blue having a special meaning.

Terrible experience. Ordered flower delivery 5 days in advance. Day of scheduled delivery, got a notification late in the afternoon that they could not be delivered that day. I called FTD and spent 30 minutes on the phone. Their response: a 20% discount!! I said that was absolutely unacceptable. After waiting another 15 minutes, they offered to refund the shipping. I told them that was not good enough and that I wanted a full refund. After waiting another 10 minutes, they gave me a refund and said they would not be delivering the flowers.

Should have come here first and saw the reviews. Placed an order a week before my 3 year anniversary. Waited for a call from my girlfriend saying she got the flowers. Didn't hear anything by 2pm so I called FTD. They put me on hold and supposedly called the florist. I was told it was out for delivery. Mind you it was going to a business. Got an email from FTD saying it delivered at 4:57. Great, girlfriend already left the office, so she won't see hem until the next day. Explain to her when she gets home and hands me my gift. She is more calm than I was at that point. She goes into work today and they don't have any flowers there for her. So I call FTD again, put on hold call florist. It was not delivered like the email said, it was going out for delivery today. Told them to cancel the order. I was embarrassed it didn't show up on our anniversary, then it wasn't even there for her this morning. Disgraceful.

It says something about when a customer will create an account or sign up with a website... just for the ability to leave a review about a company. With that being said, I decided to add my experience to the other 402 poor reviews about FTD. Let me start by saying that I posted several comments on their Facebook that have been removed by their social media moderator. Which is understandable because there is not one positive review on their FB page. In today's world of social media, the "customer review" is a consumer's Bible. Poor reviews not only ruin a company's reputation, but they deter new customers and repeat business. I cancelled my order with FTD for fear of embarrassment that I would have to call the recipient to ask if they received the (surprise) flowers I sent, and even further, ask for a picture to make sure they were decent flowers! Nothing says "thank you" better than a bouquet of weeds delivered 3 days late (if at all)!

I ordered flowers for delivery for my Mother's 90th birthday and was confirmed for on schedule delivery. At 430 the day of delivery I was contacted for approval of vase change (which according to their policies they have the right to make anyway). Told they would be delivered by 6. When they didn't arrive at six I was then told 8 and at 9 pm told tomorrow. Staff attempted to help but "reach the florist", couldn't tell me which flowers they were using cause that was confidential... and were generally unable to resolve the issue that the flowers would not in fact be delivered on her birthday. They offered to upgrade the flowers and discount the price... Neither of which make up for a missed window of opportunity for a birthday surprise.

I am so upset. Ordered a birthday bouquet last week to be sent by yesterday and she still has not received them. Also have been on hold with the 24 hr phone number for literally 48 min while I'm typing this message and still no answer. Guess I can kiss that $60 goodbye. How can a business be able to do this and get away?

Ordered an arrangement for my son's girlfriend for Sweetest Day. I had my son send me a picture of flowers to me after they arrived. I was shocked! Pitiful is the word to describe. Paid over $50 for arrangement plus $17 for delivery... insane! They are about an hour from me and it would have been cheaper for me to go to a local florist here and drive it there! FTD states they would resend a new arrangement. That is the dumbest resolution I have ever heard. Why would I resend something that was meant for a special day! I was embarrassed for me and for my son. NEVER USE FTD!!!! They display flawless craftsmanship but do not provide that same service to paying customers. The florist stated they ran out of the key flowers but wanted to get it out. No. You just thought I would never see arrangement and tried to pull a fast one!

I ordered an arrangement to be delivered on October 7th on the anniversary of my grandson's death, to my daughter and son-in-law. They never arrived. I called FTD on October 8th and was told that my order would be upgraded and delivered that day and that someone would follow up with me. That did not happen either. I filed a written complaint with FTD by email at 9:05 PM of October 8th. It is now October 16th, and no arrangement was ever delivered, no follow up to my call OR email, and obviously the "7 day satisfaction guarantee" is no guarantee either. Very unhappy and will not use FTD in the future. As of today, 10/16 I am to be receiving a refund - but that does not resolve this matter. Giving me a refund is as if I never placed this order to begin with and this was a very significant date and intended gift.

Flowers not received despite calling them. They said they will check and call back but no calls was returned. Never mind they do not refund my order but the very least, I would expect they resend a fresh arrangements to ensure they have repeat orders. I would thought with so many bad reviews the company would change and do better and look after customer satisfaction. I guess not. So stay far away from this company.

It's been 1 year since my husband lost his father, and he wanted to send his mother a beautiful bouquet of flowers to let her know that, although we are thousands of miles away, we love her greatly & care. I chose a beautiful arrangement of lavender roses. FTD offers 4 price ranges for this bouquet: $39.99 Good, $54.99 Better, $64.99 Best, and $79.99 Exquisite. I ordered the Best package (Exquisite seemed over-packed), which after taxes & fees, came to a total of $89.62 and they were delivered the next day.

If you are wanting to send flowers to a loved one or friend DO NOT use this company!! Not only did my flowers not arrive for same day delivery as promised, three days later they STILL had not arrived despite phone calls to the customer service department with no response as promised. This is the second time this has happened with FTD. Do not offer a service if you are unable to fulfill said service. And at least have the courtesy to return phone calls and explain your lack of delivery.

Ordered online bouquet to be delivered to my sweetheart at her BUSINESS on day promised by FTD. NORMAL BUSINESS HOURS ARE 9-5. Checked the box that the recipient was a BUSINESS. Told sweetheart to expect a surprise. Nothing by 4:00. Called customer service, they put me on hold, came back said they could not contact florist but it should be delivered. Refused to say when. Sweetheart texted me she must leave at 5:00. Assistant would close up at 5:30. Second call to CS, same runaround, but with many lame excuses about how they could not contact florist, etc. Said that delivery was OUT OF THEIR HANDS. Totally unacceptable.

On September 30th I went online and ordered a flower arrangement via FTD.com to be delivered for my mother's birthday the next day. The website said the arrangement and delivery date requested were available so I made the necessary selections and payments. My mother's birthday came and went without any flowers being delivered. The day after her birthday I received a phone call stating that FTD would not be able to deliver as requested and stated on my order but they would definitely deliver the following day. I agreed to the delay in delivery with the agreement that my mother would receive a phone call stating the mistake was their mistake and I would also receive an upgrade in the arrangement.

Received a basket from a friend. Very nicely done, so well, we considered sending it to someone. Went to website to look it up and discovered our basket was short items!!!!! The number of fruits was not as on the website. There was supposed to be 4 oz of dried fruit and the package was 3.2. There was supposed to be a 6 oz jar of honey – what arrived was a few plastic tubes of honey weighing 1.2oz. Called customer service and they offered to send another basket.

This is the second time I have placed and two or more days in advance to be delivered on a certain day and they were not. Who wants birthday or anniversary flowers NOT on their special day???????? The CS rep wouldn't even refund my shipping cost. I suggest calling the local florist in the area for delivery and leave ftd.com alone.

I order flowers 2 days ahead of time for my Mother's 84th birthday. By 2 pm she still hadn't received them so I called customer service to see if I could get an estimated time of delivery (family came to pick my Mom up and take her out of state so I wanted them to either postpone delivery or give me an estimate of how much longer they had to wait). Well all customer service can do is call and/or email the florist assigned. They did this from 2pm until my last call at 7pm. Never once did they receive a response from the florist about the delivery status, but they would not cancel the order and reschedule it for delivery the next day in the area my Mother was going to, just in case the florist had delivered or made an attempt to deliver!

I ordered a month in advance for my mom's 90th birthday. Flowers were never delivered. I emailed several times, (I did not call as I was out of the country) got automated responses and finally "we'll look into it." A week AFTER scheduled delivery I received an email stating they could not be delivered to her address. I spoke to a customer service employee today who apologized many times, said they contacted 8 florists and none could deliver to her area, and said it was a mistake that I was not notified sooner. I received a refund, but that's not the point - I relied on them to deliver flowers to my mom, since I could not be there. So it took FTD a month to call 8 florists to find out no one could deliver and then another week to tell me that? Really???

NEVER order from this company! I cannot stress this enough. They have the absolute worst customer service of any company I have ever encountered. I placed an order for flowers to be delivered to a funeral and they NEVER delivered them. FTD informed me by calling almost a week later and told me they were going through papers and realized this. I received no apology, and only rude behavior from customer service. Satisfaction is not their guarantee.

I ordered flowers to be delivered to my aunt for her birthday. I scheduled them to be delivered on 9/12. I received a phone call on 9/11 telling me they could not make the scheduled delivery day and the next available day would be 9/15. Despite this being after her birthday, I agreed to go ahead with the order. That was my mistake. My aunt sent me a picture of the flowers and thanked me. She is too nice to mention they were wilted and bare. The actual arrangement looked NOTHING like the picture on the website. I was mortified. When having flowers delivered, I pay a little extra expecting the flowers to be beautiful - something special. Instead, it looked like my toddler put it together. I e-mailed their customer service department. They have a "freshness guarantee". We'll see what comes of it. Skip this place and go to 1-800-FLOWERS.

Ordered flowers for a good friend's mother's funeral & was completely embarrassed by what was delivered! First of all, I did not receive confirmation that the flowers were delivered and they were supposed to be arriving at funeral home by 3 pm yesterday. So around 4 I contacted FTD. They put me on hold while they attempted to contact the florist. After a few minutes the lady came back and said they were not answering because they were probably out delivering. She said she would tag her name on my account so she could call me as soon as she heard back. Never received anything back. Around 5 I called again, a man answered and not only was he rude, he didn't even apologize once for the inconvenience. He attemped to call the florist and told me the same thing (they are not answering the phone).

The wrong items were delivered. What was delivered was in terrible shape. The redeliver did not happen as promised and my granddaughter's 13th birthday was ruined by them. They should not be in business.

I've been using FTD flowers for international and domestic flower delivery for the past few years. However, the international delivery service has been very disappointing recently. The past two times I've placed an order (both ~$100 in value), they've missed the scheduled delivery date (more than 4-5 days). When I tried to get an online confirmation, they told me to wait 72 hours. This is not acceptable when the flowers should have arrived 72 plus hours ago anyway! I got the same answer on the phone with customer service rep as well. I will not be using FTD flowers again.

Place a $89.15 flower bouquet order for my mother on Saturday morning. Delivery was promised by Sunday August 30th. The fees were $16.99. Called Sunday evening nothing had been delivered. Called Monday afternoon, no delivery. I placed a call to the FTD customer service number, I was told that they were having problems with the florist in that city and that maybe delivery on Tuesday or Wednesday. I was told that they would upgrade my bouquets and delivery was guaranteed for Tuesday. I will not hold my breath. I will never again order from FTD again, too bad because this company use to have such a great reputation.

I bought a Groupon for FTD.com to send flowers to my best friend living in NY who just had a baby. I paid a $17 delivery fee, but they were not delivered. They were supposed to arrive today, and when I didn't receive an email confirmation that they had been delivered, I called them. When the customer service person called the florist that was supposed to do the delivery, they were already closed. She told me to call back again tomorrow morning. I hope my friend is still in the hospital to receive them when they do arrive! This is the second time I have experienced this with FTD.com. My husband ordered flowers for his mother on Mother's Day last year and they were not delivered on time then either. I believed he paid an even higher delivery fee because it was Mother's Day. Do yourself a favor and do not order flowers from this company!

I had a terrible experience with FTD. I placed an order at ~10:45 am for same day delivery on Aug 18, 2015. At 10:54 am, I received an e-mail that confirmed my order. At 4:11 pm, I called FTD because no delivery had happened and FTD called florist. I was told that the order was out for delivery and it should be very soon. I called my home and told the two people there to expect the flowers very shortly. Because of the information I received regarding the delivery, I did not go to Plan B which was to buy flowers at a local grocery store.

The arrangement I ordered was offered in four different categories, basically ranging from better to best. I ordered the best which was described as 'lavish & grand.' I certainly paid a lavish & grand price but the arrangement my recipient received was not even as good as the smallest arrangement described. In the picture of the lavish & grand arrangement, 10 roses can be seen. In the arrangement actually received, there were only 4. I provided a picture of the arrangement received to the company and was only offered a 40% discount. Get this... Ready for it? Because they couldn't retrieve the glass 'vase'.

So the flowers you order on the website that you think will look the same as in the pictures... never will. This is seriously a huge joke. We got our arrangement two days ago and it looked NOTHING like the picture. I understand some flowers are rare... but wow, these flowers are very common and they didn't even include them. The arrangement looked like ** to what we thought we paid for. We called and they won't honor their 100 percent refundable unless we give them back the ** arrangement they gave us. Yeah, Imma go to my mom's hospital room and take the flowers back for a refund. Yeah right, instead I'm going to just tell everyone I know to never order here and how much of a scam it is.

My sister and I wanted to send flowers to the funeral of a dear friend whom we had known since we all were teenagers. The funeral home had a link to FTD, and we assumed that ordering through FTD was the most expeditious way to go. I received two confirmations of my order. I received an email saying that they were working on the order. The morning after the funeral, I received an email from FTD saying that the order could not be filled. They contract with only one of five florists in the town in question and that florist was out of the white lilies in our arrangement. A large city with numerous florists is less than an hour's drive away. I will never order from FTD again.

The flowers were ordered for a funeral - $210. They arrived and were the size of a bouquet. I specified that I wanted the LARGE spray. They even charged me extra for a ribbon that was microscopic. DON'T ORDER FROM FTD EVER!!!

Never had such poor service. Got $20 valve for $150. Unbelievable. No satisfaction. When one puts in a complaint so why are they still in business?

I am responsible for ordering flowers when something happens at my workplace. I was under short notice so I ordered the exquisite bouquet from ftd. I was assured it would be delivered before 3:00. It was delivered however the bouquet looked nothing like what I ordered. It looked like a ten dollar flower arrangement from a grocery store. We called and complained and they refunded us 20% (17 dollars). These flowers cost $117. Math doesn't add up. They also said they would send us a 20% coupon for our next order. We will never be ordering from here again so that is useless. I am beyond disappointed. Thank you ftd for ruining our surprise.

I live in the Chicago area and ordered two identical floral arrangements (w/ a 4 piece Godiva Chocolate extra) to be delivered on August 1, 2015 to 2 different individuals in the Grand Rapids area. When one of the recipients sent me a picture of what she received, then similar to Sonia, I was appalled, disgusted, furious and very embarrassed. This was NOT what I had ordered. I spent nearly $200 on those arrangements (the upgraded version) and what was sent was not even up to par with the least expensive arrangement.

Do not use this company. I ordered flowers for my friend's father-in-law's funeral this weekend. The flowers were never delivered. Horrible service! I wish I read some of their reviews before I ordered from this terrible company. Go somewhere else to save yourselves from embarrassment!

I ordered a Gardenia Bonsai 12" to be sent as a "thank you" for having been a guest in my sister's home, cost of $89.99 plus delivery. Imagine my surprise when the photo she sent as verification was a pony tail palm (this is a common plant that may be purchased anywhere for one tenth that cost). I was guaranteed replacement with the actual gift Thursday, 7/30, no delivery, no call until yesterday (8/2). They verified delivery by Tuesday, 8/4. I think the problem is that FTD has no control over their vendors. They just send the order and hope for the best. Until they get some quality control in place I recommend using a different service.

So I ordered a bouquet of flowers for my wife as I totally forgot to buy her some for our wedding anniversary. Silly me. The gentleman on the phone was very helpful and confirmed all the details in regards to the order. I was concerned that it could be delivered the same day. He assured me it would be. Sure enough a couple hours later my wife messaged me saying how beautiful the flowers are. Being that I am from Canada the prices for the Canadian sir if the site should reflect our currency. Other than that great product.

Yesterday I received flowers from my sister who lives in California. She sent them because I recently had back surgery. They were prepared by Peggy's Florist in Stafford Virginia. I was not impressed at all, the roses look like they were old, the outside petals were terrible and I doubt that they will last a very short time. The overall look of the arrangement looks like they went to the local grocery store bought a cheap bouquet of flowers and stuck them in a vase. I contacted them by email and have not got a response from them. I thought FTD had better florists.

I ordered a top of the line, the largest size available for a flower arrangement to be delivered for a dear friend. The flowers were delivered in the morning, and I paid my friend a visit in the evening. I was absolutely appalled with the quality of their product during my visit. Part of the flowers were already wilting, and the bouquet looked like a 10 dollar flower arrangement from a grocery store in a cheap vase from a dollar store. I paid $90 for the arrangement. This is the second time this happens to me with FTD! I was completely shocked!

I ordered an arrangement for a funeral. It was upgraded to better. I paid $75.00 for a cheap looking basket that didn't look at all like the photo on the website. I was ashamed and I wanted to take them and hide them. I would like to find out the name of the florist. I never got a receipt.

I purchased a floral arrangement for delivery to the mortuary that was holding services for my brother. I purchased the arrangement on their website. The arrangement was scheduled to arrive that morning prior to the services at 1000. The arrangement arrived at 1025 and was neither the arrangement I purchased or similar in size to the arrangement I ordered. I spent 15 minutes on the phone with FTD 800 number to notify them that the arrangement arrived late and was not my order.

FTD failed to deliver the $200 casket spray for my mother-in-law's funeral. When I complained, they verified the failure and promptly refunded my money. However, there was no apology or offer to prove they can actually get the job done right. Clearly there is no do-over once the person is buried. My mother who lives across the country had also ordered a $150 arrangement through FTD for the same funeral. I sent her a photo of the arrangement and it was a smaller and cheaper version of what she'd ordered, clearly an attempt to get away with a cheap-o substitution. I'm sure florists get away with this all the time at funerals because there are usually a lot of flowers and nobody to take a photo of what was delivered. I wouldn't use FTD again and would recommend that others use them with caution, especially when there's no second chance to get it right.

Okay I tried to order some flowers for my girlfriend. Now granted they were only $69, but the call taker was extremely rude. She was trying to hurry up my order and rush me off the phone. She said her name was Abby, had an Asian accent and was not helpful. Normally I called in the past and ask them what they thought of the flowers and I was ordering and then give me the positive thoughts and helping me take an arrangement. But she was just as rude as they become. After finally purchasing the order online and noticing the huge surge charge, which is almost the same price of the flowers, I called in again and got another rude call taker. I didn't catch her name this time because she was extremely fast which led me to believe that the only want to do is get you on and off the phone call. So I decided to just go through with what I had ordered online.

I ordered $100 of flowers at 8:15 am on a Monday. They could not deliver before 4:00pm that day. I called them and they said they have until 8pm to deliver. What a joke. What terrible customer service. What terrible service altogether. Save yourself time, money and important anniversaries (they ruined mine!), and boycott these unprofessional charlatans.

I ordered a plant totalling about $86 to be delivered to a funeral. I got a call on the day of the funeral asking me to call back so I did. When I finally got through I was told that they didn't have a delivery person to deliver the arrangement, then was told they can send it to someone's house but I said "no I would just like a refund." The girl said she sent my refund but I'm not sure that I believe her so you better believe I will be checking everyday for the next week to make sure it's there. They were NOT sympathetic and did not say sorry one time. I don't not know how they consider themselves a business and where they find all their terrible employees. But trust me, when I tell you if you order anything from them you will be disappointed in any and every way possible!!!

I ordered flowers for my wife yesterday. Today is her birthday and she was going to be spending it alone because she had training for work. I looked at several different websites trying to find the perfect bouquet for her because she's picky about flowers. I finally found one on their website, paid EXTRA for a card to write stuff on, and submitted my order. I have been waiting on a call all day from my wife stating she got the flowers. At 7pm they called me to let me know that they couldn't find someone to fulfill the order but could try again for tomorrow with a free upgrade. I didn't pay for it to be delivered Friday because she's leaving to come back home. All in all I am very upset and angry and would never use this site again or recommend it to anyone.

After ordering flowers for a loved one's funeral expecting to be delivered on 7-10-15, I receive a notification from UPS on 7-12-15 stating that the flowers were being sent back to FTD because the funeral home refused them. They were refused because they were delivered later than agreed with the order. On 7-13-15 I received an email with confirmation that the flowers were delivered!?!?! The funeral was 7-10-15, so who were they delivered to on 7-13-15?

My husband ordered flowers for me a few months back from FTD. He ordered a bouquet that was peach and pink roses and he paid extra for the "fuller" bouquet. When the flowers arrived they were all dead and they were red and white a completely different color than what he ordered. When we called they told us that per the fine print they are allowed to substitute flowers if they run out. After many angry phone calls I finally got my money back from this order but I will never order from them again. Especially because this is the second time I was disappointed. A year ago the same thing happened, the flowers arrived all brown and wilted and dead. For the huge amount of money you pay to get beautiful flowers, it really ruins a special occasion and your wallet as well.

We ordered flowers several days in advance of mom's funeral and paid an extra $14.99 to have the flowers arrive between 9-12 on the day of the funeral. We arrived at 2:30 to discover no flowers. Eventually, the day after the funeral, they were delivered. Terrible interactions with FTD. Of all days to be sorting out a mess, your mother's funeral is not one of them. Never using FTD again.

My husband and I just ordered flowers for his mother because her father passed away. We spent over $130 for the flowers and even though I told them to call me if any changes not her, they called her and told her her flowers were coming so there goes the surprise. They left her flowers outside her home with barely any water and they crunched the flowers in a very small vase that didn't fit her flowers, not to mention they traveled over 60 miles to be delivered and she got half the amount we paid for and dead as well, crisp edges and all.

Bottom line: With #FTD, you overpay for service that you don't get and products that don't get delivered right. A +$150 worth floral cake and balloons order for my fiancee's 30th birthday turned into one memorable disaster. #FTD delivered 2 floral cakes instead of one and 'forgot' to deliver the balloons which had the birthday message embedded. So what do they do? They send me an email explaining the clerical error... but wait for it... no solution offered. No 'We will call your fiance to apologize,' no 'We will refund you' and certainly no 'We will deliver the balloons as soon as possible.'

During our 3 months that we have been with Ftd my small shop has pushed out over $8000.00 for FTD. When we received our first check it was for $48. Upon trying to find out where our May check was we were told that we owed Ftd over $1000.00. I would like to know how that is when everyone knows mothers day is a quarter of what most shops receive for Valentines Day. $4,000.00 worth of product. But we owe FTD??? Unacceptable. We don't rob your customers. I would expect you to not rob us.

Ordered a medium sized bouquet for my mother-in-law, with Lilies, roses and carnations. There was a nice pic of what was to be delivered and it included the vase. What arrived has a few roses and a few carnations. No Lilies, and the thing could not be called a bouquet. It did have the correct vase but nothing fit in it. The flowers that were in there were all cut improperly. The heights were wrong for the case and looked nothing like the ordered item!

FTD website photo of a beautiful floral standing wreath arrangement of white chrysanthemums which is the custom and there is a very strict protocol on the selection and arrangement of the funeral flowers for the wake. This "Dignity Memorial Flower Delivery" is arranged through the Dignity Funeral Home - Pacific View. I can't tell you how embarrassed and mortified my wife was when she saw the flowers near the casket. The wreath is supposed to be completely covered with flowers (no spaces) in full bloom. These chrysanthemums were scrawny and haphazardly arranged on the wreath.

The flowers I ordered was received the next day but it was not the flowers I ordered. My Aunt had surgery and I wanted to send flowers with her favorite colors and I was very disappointed to know they were different. When you order flowers for someone you picture those flowers putting a smile on their face and to know they can change what you imagine is very disappointing. If I can't get what I ordered it would be nice to contact the sender because I did have other flowers in mind. Will not be using them again and will let my family and friends know also.

NEVER use FTD to deliver your flowers. Received what should have been a lovely bouquet from my work family for recognizing the death of my Father. They, FTD sent the most pitiful dead arrangement that I have ever seen. Wilted and smelling rotten. It was horrible! They shipped it in a box from Texas (the second hottest place I know) to Arizona The Hottest place I know in a UPS Truck (The third Hottest place I know) for overnight delivery. The UPS Driver left them on my front step (It's 116 degrees out) and FTD didn't want to do anything but ship me another dead arrangement.

My cousin gave me a gift of a monthly floral arrangement delivered for six months. What a nightmare. Except for January, I have had to call FTD each and every month! Several times, the vase is not in the box... never the right amount of blooms, no sliver at all, and the worst problem: dead flowers. What she has paid over $250.00 for could be purchased at Trader Joe's for $7 a month... so less than $50 for the six months! I kid you not. I picked up a bunch of tulips from TJ's one day and two days later, tulips arrived from FTD, which looked awful and died before the TJ arrangement. After reading the reviews, I'm finding it hard to believe they're even in business!

I have never ordered flowers for my wife and my anniversary before. But, we were apart this year as she was taking care of my parents. So I thought she would be shocked to get flowers. I received a delivery confirmation and waited to hear her surprised voice... nothing! So I called, they were there all day and no delivery. I called FTD three separate times throughout the afternoon, and they called and left 3 messages with the local florist, and no return call. By this time they are closed Saturday night and will not be open until Monday morning. Thanks for nothing! The first and last time I will use FTD.

I placed an order for flowers to be delivered to my daughter that was in the hospital on her birthday. I place the same day request order early in the morning and I was told they would be delivered that day by 6 pm at the latest. After numerous calls about the delivery status 9 pm arrived and still no flower delivery. When I called to complain, a FTD representative stated they had tried contacting the florist several times but no one answered. They asked if I would like them delivered the next day, I said "NO"! It was my daughter's birthday and she was in the hospital I really wanted them today! I told them to cancel my order and refund my payment method as well as telling them how ** their service was. I would never think of ordering from them again even if they were the last delivery service on earth. FTD SUCKS!!!

I received flowers from my wife for our 1st Anniversary. I was elated when they showed up... UNTIL I OPENED THE BOX. THEY WERE HORRIBLE! There were 3 half dead lavender roses... with some wilted half dead stock flowers. The bouquets was 49.99 before added fees. They died in 2 days. Never again FTD!!

As my husband and I live in Australia, we ordered Mother's Day flowers through FTD to be delivered to our mom in Wichita. She never received them. She and I never heard anything about them. I called FTD. No call back. Our mom passed away yesterday.

I bought my mom a really neat flowering Bonsai tree for Mother's Day and it arrived the Friday before. My mother is great with plants, has been raising them for over 50 yrs. The plant she rec'd looked great, but started taking a turn for the worse within 5 days. She followed the instructions that came with it to the letter, but here we are a month later and the plant has about 13 leaves left and she thinks it is just a matter of time before it dies. I emailed FTD because of the fact that the plant started to die within 5 days, their response, a credit for $6! WOW, $6 for a plant that I paid over $50 and add in the $20 shipping on top of it. If anything, how about refunding the shipping? That was my first and my LAST time I will ever use FTD and will NEVER EVER recommend to a friend to use their service. So pissed on their crap customer service.

I am a new Florist and new with FTD. I have as of today been in business for less than 2 months. I delivered over 24 Floral Arrangements for FTD totaling $1237.35. However they penalized me $1119.78, $117.25 and $56.25. So for all of the flowers, gas and time that I utilized delivering and making flowers I am being told that I owe them $220.17 because I didn't respond on time to their mercury direct system. This is armed robbery. I was told this would of been explained to me in my welcome call in which they tried to do on May 15th, 7 days after I received my first order which was Mother's day weekend. But our store line was busy so they never spoke to me or attempted to call back. I was told it was online but I wasn't told that I needed to go on line to read some information by my field Rep **.

I ordered the Lush Flower Arrangement for my mom who had a stroke. When the flowers were delivered, it was clear to my family (and to me because I was sent a photo) that they were not what I was promised. In addition, the flowers looked like they were shoved in a small vase. I may be 3,000 miles away but the rest of my family lives close to my parents. I was told that the arrangement did not look very good or "lush" and should have cost no more than $25. I paid over $70 for something more beautiful! When I called FTD to complain, they agreed to take 20 percent off of my order. No refunds were offered, nor did they agree to send another arrangement. I recommend 1-800-FLOWERS. I don't know why I didn't use them as I have had good luck with them in the past. Poor quality and lousy customer service policies. That is my experience with FTD.

I decided not to use ProFlowers this time just to try someone new for a change. I placed my order and made my payment of $74. They said they were having an issue with the address that I put in. I checked the information and everything was fine. They had my phone number on record. They could have called me to verify the address if needed, but no phone call was ever received. I made a complaint about my order through the FTD website and they never contacted me back. As a customer I felt insignificant. I finally had time to call during work to address the issue and demand a full refund. ** was very helpful and gave me my refund. I didn't want to take out my anger on her since she was simply the customer service rep that was taking my phone call. I learned my lesson. Never rely on FTD. I'll stick with ProFlowers. They haven't let me down so far. And no I do not work for ProFlowers. I'm just a kid that wanted to send flowers to my mother out east.

I ordered flowers for my uncle's funeral to be delivered on May 7. I received a confirmation notice when the order was placed on May 5. Today I received my credit card statement where the charges were made on May 5 and a credit was issued on May 16. I called customer service and they confirmed the flowers were never delivered. I received NO notice that delivery was not made ---- only indication was a credit on MasterCard statement which I received today May 27. A PISS POOR WAY TO DO BUSINESS. I will never use FTD for anything again!!

Wanting to get some flowers at the last minute and not knowing what to do, I decided to go to ftd.com, thinking it was the best deal. Realizing I could decrease the price dramatically by visiting the website in different ways, I thought I had tricked the system into giving myself an amazing deal. Once I got through the order process, wouldn't you know it, extra "fees" essentially doubled the price. Well, I guess that's what I get for thinking I beat the system, I thought to myself. Better to ahead and order so I get them on time anyway.

I received flowers from my daughter for Mother's Day. They were really just a few filler flowers and one lily. Looked pitiful and I'm sure the cost was all spent on the box they came in. I complained to FTD with no response. Lousy, cheap arrangement.

$30 for $15 dollar Groupon. Rather than going to the site and finding a good deal to purchase then adding my Groupon at checkout - I was herded into only being able to order from a limited selection that contained limited specials. End result was I could have saved MORE MONEY by not using the Groupon. On a good note there were issues with my first FTD delivery and FTD promptly resent the order which I thought was great customer service. So I am happy with FTD in general - but upset that the Groupon had unwarranted stipulations.

Placed an order with FTD on 4-3 for 5-23 delivery. 5-23 came and went with no delivery. Got online first thing on 5-24 to chase it - they didn't get back to me until late in the day after any local delivery options were gone. Phone support blamed it on local vendors. NEVER do business with these guys again.

I ordered an arrangement that totaled just over $100, including the delivery charge. The arrangement we received "kinda" looked like the picture I saw on-line, but were jammed very tightly into a small vase. My daughter spent $20 at Costco and they were much nicer. In fact, the FTD flowers were put in the garbage a few days after mothers day, the Costco flowers are still sitting on the counter. NO MORE orders from FTD!!! I'll give no flowers before I order from FTD again.

Ordered flowers for Mother's Day. They confirmed order later that day. They sent me email saying flowers not in stock, so need to change flowers. So I called customer service to change flower and gave them customer number. And asked me to verify what credit card I used. Did that and they told me that was not correct. So gave them customer number again and credit card info, and they said that was incorrect. So got pissed off, hung up, and tried the same process all over again two more times. Could never get it resolved so flowers were never delivered and asked for refund. And have not gotten refund so I am going to have to dispute with credit card company to get money back. But that doesn't repair my name with person I was sending flowers to. Will never do business with another online flower company. I will call local florist next time.

We ordered a floral arrangement to be delivered for the wake of a dear relative. We chose a floral arrangement with a teddy bear due to the fact that the deceased had just become Grandma recently and we thought the teddy bear could go to the granddaughter. We were EMBARRASSED, SAD, MAD, CONFUSED, HORRIFIED and nearly cried to see the piece of crap bouquet they had sent. It did NOT come even close to the picture of what we ordered. We ordered beauty and got basically weeds, dead blossoms and some ugly little green balls. WE WILL NEVER EVER USE FTD AGAIN AND I WILL POST THE PICTURES OF THE ROTTEN FLOWERS ON FACEBOOK FOR ALL TO SEE! Totally disgusted.

I have ordered from FTD several times in the past without any problems. However, when I ordered two bouquets for this Mother's Day I was absolutely disappointed. First of all, my mother's order was incorrect. She received roses instead of the bouquet I picked out. If I had wanted roses I would have paid for them. I understand that roses are typically more expensive but I picked out a specific bouquet for a reason. If the bouquet I wanted was not available, I should have received a call/email/or text asking me if their "upgrade" was acceptable. I never received a word. I read the substitution message on the website but I assumed the most they would substitute was the color, not the whole arrangement. As for the other bouquet of flowers I ordered, I was and still am livid over this situation. My sister in law is a first time mother and had her baby three weeks before Mother's Day.

My daughter sent me a Mother's Day bouquet which I received the day before (Sat, May 9th) from UPS. They were horrible from the moment I opened the box. Two flowers (all Tulips) were crushed and had to be thrown away. The rest were wilted and completely droopy. I put them in water (there were no little water vials like Pro Flowers uses) and the fertilizer provided. It took over 24 hours, but the flowers finally stood upright. Unfortunately, the damage was done and the flowers began dying the next day. By Thurs, May 14th)

I was planning for Mother's Day... I have never had flowers delivered before, but I found a great deal on Groupon. I redeemed 18,400 points for a coupon to give me half off. I wanted to make sure my mom had something, while I was spending Mother's Day with my daughter. The flowers weren't there by the time I got home at about 3pm.... I called, and was told "don't worry, the trucks are still out they will be delivered before 9pm"... That was ok. Then I got an email saying that my order had been delivered at 8pm... So I called back... They said the trucks are still out. Then it was after 9... I called back, and was told if the flowers aren't delivered today, I'll get a 35% upgrade... I was outraged, and asked to speak to the manager... She REFUSED to let me talk to her.

I placed an order on Thursday, May 7 2015 for Friday, May 8th delivery in the hopes it would arrive well before Mother's Day. The next day, I received an email telling me there was a one day delivery delay. Then I heard nothing more. I found out a week later by calling the recipient (my aunt) that my charge card had been charged but the flowers had never been delivered. When I called Customer service, they offered to refund me, but could provide no explanation as to why the flowers had not arrived.

If I could give less stars I would. Paid 90 bucks for the Better option including a $20 fee to have same day delivery. The flowers that arrived at my moms house were not only missing 1 kind of flower from the picture, it literally looked like I bought it at a gas station. I called immediately, scheduled a replacement delivery for the next day. No one ever came. 2 days later the flowers were completely wilted. I haven't heard back from any of their customer service outlets.