FTD Reviews

My sister passed. I ordered flowers. I received notice that they would be delivered. Next day, after the funeral, I received notice that the flowers were not delivered because there was not a supplier in the area. I don’t think anything can be any worse than this. Heart broken.

I ordered FTD flowers straight off of their website and paid extra for same day delivery and paid their $20 "service" fee and tax. They DID NOT deliver the same day as promised. I called them in response to the email telling me that they did not deliver and got somebody with a heavy accent in another country who I had to keep asking to repeat what he said because I could not understand him. He repeated "We apologize..." in front of EVERY sentence. He made no sense, had no explanation just kept saying "we apologize". VERY ANNOYING. I will never use FTD again since they do not do what they say then I had to spend 20 minutes trying to understand somebody who can only say "We apologize". Pathetic service to pay for same day delivery and not get it and not get any explanation.

Placed order for flowers that was time sensitive. I pay extra to belong to their club. Had to choose flowers based on zip code and placed order that I got confirmation on. Flowers never arrived. Went back and found another email telling me they could not fulfill their obligations which they billed me for. All found out when it was too late to make other arrangements so major problems. Called customer service. Barely spoke English. Refused supervisor unless I gave info on person getting flowers to include their phone. They refused to help even having order number and my membership info. Thankfully my credit card company is helping me. Will use someone else. Be aware.

Update to my previous review on FTD. Had ordered flowers for my daughter's birthday from FTD. The bouquet arrived at a good time (1.30 in the afternoon). This is definitely a positive sign. The flowers are not of the best or freshest quality but that is more a problem of the local florist and not of FTD.

I’m very disappointed in FTD. Poor customer service! I ordered a birthday bouquet for my Nana’s birthday. The order was placed the day before. I called them at 6:30 pm the day of delivery to check the status of the delivery, only to be informed that there was a discrepancy in the delivery and the bouquet would not be delivered until the following day. If I hadn’t called, they had no intentions of informing me that there was a delay. They offered 50% off, which was an insult to me. It was a special gift for a special person, and I wanted it to be delivered on her special day! I will never use FTD again!!! Did not order from this unreliable company!

I am so disappointed in the arrangement that was sent to my niece's family for her funeral. We spent over 80.00 on the arrangement only to discover it was not even 18" tall, all three of the white roses were wilted and browned on the outer petals, the lilies were small, not full as they should have been and all of it was stuffed poorly into a small blue vase that was probably purchased at the local Dollar Store. What a waste of money. My five year old could have put together a better arrangement with dandelions. Thinking about calling to dispute charges on my credit card as what was delivered was not what was ordered.

My husband recently got a huge promotion and as a thank you for my support he ordered a cheerful bouquet as a thank you. I was so excited and surprised when the florist pulled up to the house but was shocked at what she handed me as my husband is never one to skimp. He could have easily picked up a nice bouquet at the grocery store for a quarter the price that would have been as nice. It was such a sweet gesture but I knew he’d be so disappointed that any joy I might have gotten was replaced with guilt over knowing his intention (not a feeling you should get when receiving flowers). When he got home he was SHOCKED and furious (not the feeling you want to have after spending money on a loving gesture). He asked me to throw it out so he didn’t have to look at it but I don’t have the heart to do it so I guess it will sit as a reminder not to order FTD arrangements again.

I ordered the Simply Gorgeous Bouquet yesterday before 2 pm, and my Mom received her fresh birthday bouquet of flowers around noon today; she was beyond happy and literally in tears. Thank you so much for making her day extra special. I will definitely order again in the future!!! PS: I wish there was a way I could attach the picture of her flowers.

Never once did the representative offer to look into why despite receiving a confirmation that the flowers I had ordered the day before were delivered, there was no sign of the flowers. All I was offered was a refund or a next day delivery - when they would not mean anything. Hours later a driver arrived at my daughter's house, practically threw a substitute bouquet at her, and left without a word. Use a small local flower shop - this company is not trustworthy and is not guided by principle of promise.

My husband ordered me flowers for Valentine's Day on Feb 14th. Wanted to order chocolate covered strawberries but they wouldn’t be ready till Feb 15th. So he only got flowers so they would be delivered to my work on the 14th. The day came and went with no flowers delivered. I found out when he asked me about them later that night. Apparently these were delivered the next day, which was my day off and our office was closed the 18th. So I didn’t see wilted flowers till Tuesday, Feb 19th! The driver told our receptionist they were busy! What is that about!?!

Today I got the disappointing news that the flower arrangement that I set up with a gentleman with FTD for about 30 minutes was for nothing. The flower arrangement NEVER ARRIVED AT THE ** FUNERAL... SMH!!! What makes matters worst I asked all the necessary questions and that was one of them. The guys who assisted me with my order advised me "my order is pretty simple, and would be fine, not to worry. But if there were any issues with my order the Florist will call and advise me of the issue."

We sent a gift of dried fruit from Ct. to our son in Pa. that never arrived. I called FTD and they gave me a UPS tracking number. UPS said the package was delivered and said they would double check and call back, which they never did. I paid FTD for two things - the merchandise and the delivery. They failed on the delivery but refused to take responsibility. It was not us that chose UPS, that was FTD’s choice. Very poor customer service. FTD should have looked into the tracking. We are disputing the credit card charge.

On Feb 15th, I ordered a Zen Garden for a friend in Maine whose spouse had died on Valentine’s Day. Of all things... couldn’t be sadder. I was assured that it would be delivered that same day (that actually made me suspicious, they never promise that!). Three days later I was made aware by another friend that the item never showed up. So I called the dreaded 1.888 number several times because of being placed on ignore twice for over 25 minutes. Finally, after another attempt when the person answered, I said “Stop, don’t place me on hold”. She begrudgingly took my reference number and “researched” and said that they were unable to deliver because a designer in the area could not be located.

I ordered my granddaughter a Valentine bouquet with vase and chocolates on 2/12/19, was assured delivery would be Friday the 15th of February. I agreed to these terms and waited to hear from our granddaughter who was excited to get goodies delivered to her. The delivery was never made, nor were we informed either by email or phone call. I spoke with an FTD customer rep today Feb. 20th and was informed that although he apologizes they must have ran out of product and was willing to do a new delivery tomorrow but as it was after Valentine's Day it would have to be a new order, he would refund our original amount and charge me for the new order either tulips with a vase or long stem roses with a vase at $63.51. I am appalled that this is the best you can do after not communicating with me to begin with. In future, we will not be using FTD.

My husband sent me Valentine's rose bouquet which also included a stuffed bear. Within less than 24 hours of receiving them they were turning brown and looked awful. We emailed customer service but have not yet heard anything from them. So apparently their customer service is as bad as their product. They charged my husband $167.00 for this crap. It’s pretty sad when supermarket flowers are nicer and last longer than any FTD florist. They don’t even deserve one star. We should have the option of giving negative stars.

Every time my family orders from FTD the flowers arrive wilted. Most recently, my dad ordered me roses for Valentine's day and they came on Feb 15th after being promised on the 14th and they're all black around the edges. I tried to contact FTD customer service via phone and the line hung up on me. So I tried their online chat function, and there was "no agent available." So I called the customer service number back again and this time I got someone who was speaking in heavily accented English (I assumed from a foreign call center) who tried to tell me that "noemail at noemail.com" was a valid email address. Awful.

Flowers delivered on time, but...they looked awful! The small arrangement for Valentine's Day came in a sealed box handed over by a delivery service like FedEx or UPS. Inside the box was a glass vase and a tightly bound bunch of flowers that appeared lifeless. The instructions said to place the flowers in water after snipping off the stems and to add half the packet (enclosed). What happened to fresh flowers prepared by the local florist and having them delivered by a smiling person? The whole idea of a beautiful arrangement arriving unexpectedly to be admired by co-workers is gone. This was NEVER stated by FTD. Never again will I call FTD.

Do not use FTD. I ordered flowers for a 2/14 delivery and they never arrived. I then spoke with Jelly who told me that they would be delivered 2/15. They never arrived. I then spoke with another rep today, 2/16, who did issue a full refund, but it still doesn't fix the fact that the flowers never arrived. HORRIBLE. It's my mother's first Valentine's day alone since she lost her husband and now I can't even give that gift to her of receiving flowers at work because of this epic FAIL!

My husband ordered flowers from FTD for Valentine's Day. They were never delivered. After a frustrating customer service call with someone who spoke broken English and later chatting with a CS agent, they promised to get an “upgraded” arrangement to my office the following day before 4:00. The flowers didn’t arrive until 5:00 on a Friday after I had left the office. No follow up from them to let me know when they would actually arrive. We now have to make an extra trip down to my office to pick them up. Terrible company, terrible customer service. We will never use them again. And I hope this post convinced others not to use them either.

I had the gold membership for 20.00 USD per year for the last 7 years. Now when I order it flowers I get charged 20.00 each time. I deleted my account. I will deliver flowers personally for that price.

I would rate FTD a zero if I could. Ordered a bouquet, balloons, chocolates, and a teddy bear for my daughter in college on 2/10 to be delivered on 2/13 - the day before Valentine's. Got an email saying my order was canceled on 2/13. Called to find out why and a gentleman in India said he had no idea why and put me on hold and claimed he spoke to the florist and they would deliver on the 14th with a free upgrade. Got an email on 2/14 saying my order was canceled, and again, with no explanation and that my credit card would be refunded.

Been ordering flowers from FTD for many years and have always had a good experience. Well, ok; there was that one time the flowers smelled like cigarette smoke, but that turned out to be the fault of the delivery guy, not FTD. Makes me wonder how FTD vets their florists… Anyway, this year I ordered several days in advance of Valentine’s Day as I always had, was guaranteed delivery on the 14th to my place of work (wife works here also). All looked normal as it always had.

Like others have said, if I could give 0 stars, I would. This has to be the worst experience I have had with a floral company ever. I spent A LOT of money on a floral arrangement for my mom for Valentine's Day. I had the order confirmed to be shipped on February 14th. I go all day constantly refreshing my email waiting for the delivery confirmation, and never got it. I called about 10 times throughout the day and could not speak to a single person, it would ring and ring with no answer or I the call would drop.

Made the order to have flowers and chocolate delivered to my mother's office on Valentine’s day. To my surprise I called my mother to see if she received it yesterday and nothing. About 20 minutes ago I receive an email stating they tried to call me... Nothing!!! And that my order wasn't able to be processed and that I needed to call them. Unable to get a manager to speak with the rep said nobody is available. Now they are offering to upgrade the order with no explanation on what the upgrade is exactly. I've been on hold for 10 minutes and now she came on line and said they can’t help me. Just refunding my money. Unbelievable!!! Absolutely terrible!!!

I ordered a dozen roses for my girlfriend for Valentine's day. I ordered the flowers in January so they had plenty of time to know my order. I paid $70+ for 12 roses and a vase, including Extra so that they would be ensured to be delivered on February 14th, before 12pm, so she would get them before she went to work. I quickly learned I should have looked at reviews before using this company. I guess I was just excited to order her surprise flowers.

My boyfriend ordered flowers for me to my job for Valentine’s Day. It was supposed to be a surprise but by 330 pm he finally asked me “you didn’t get a delivery of flowers to your job? They emailed me saying delivered at 235 pm”. I walked around the office and No flowers to be seen. They were never delivered. I spent over an hour trying to call the FTD number and kept getting hung up on or the call would not go through. I finally got ahold of some woman and begged her to not hang up on me. I just wanted some answers or at least a REFUND OF THE 75 dollars to my boyfriend. The woman said the florist that was supposed to deliver the flowers was closed, I said give me the name or number. What florist closes at 430 on Valentine’s Day? She said she “couldn’t disclose that information.” What a joke. She said she’d take care of it and hung up.

If I could rate zero stars I would. I ordered flowers the day before Valentine’s Day early in the afternoon to be delivered to my wife at her work at the school where she teaches. On the morning of Valentine’s Day I called and requested the flowers be delivered prior to 330 when the school closes. I was told that I could not make a request such as this and that they were not allowed to let me know which florist was doing the actual delivery so I could call them. I was told I would just have to wait for an email confirmation from FTD that They had been delivered. I received an email at 3:30 the exact time my wife leaves work that my order had been canceled and they were unable to do the delivery. When I called I was told that I will have to wait 3 to 5 days for a refund and was not even offered an apology. Will never use them again. Suggest that nobody ever uses them.

Updated on 01/11/2020: So, a follow up from earlier post. Flowers arrived very late afternoon, but at least they got there. I also paid for a balloon. The site does not let you select the message (happy birthday, anniversary etc), but states the appropriate message balloon will be added based on the occasion. This was booked as a birthday event. Balloon delivered - plain, cheap, no message at all on it. My advice, don’t use FTD flowers. Very unprofessional and you never know what you will get if the gift even gets delivered.

I made 2 online orders for flowers to be delivered to my daughters in Canada for Valentine's Day. The orders totaled over $400/CND. After 6 emails from them for changes to the vases and types of flowers available and numerous telephone calls to confirm the changes were acceptable... They lost both orders and could not find them in their system. This is despite me providing them with email evidence of their order confirmation. This went on for 3 days, from the order date on February 11 to February 14th. On top of that my visa card was charged for the full amount. I am not looking forward to trying to get this resolved!! I have been using FTD for years, but their services has went to **.

Very disappointing experience with this company. I got lured by GROUPON in order to buy FTD deal of $40 with in flowers for $15. I purchased, I schedule delivery for February 13th on the same day by 12:30pm since policy indicates: Orders before 2pm local time will be guaranteed delivery. Remember I had to pay extra $20 same day delivery. I received a confirmation email at 3:50pm stating that the delivery already took place. 4:53pm 800 FTD number calls me to apologize for the inconvenience but local florist wasn't able to fulfill delivery on that day. I was upset and disappointed then.

I'm a gold member and have been for 3 years. This is the second time that my wife has been disappointed on Valentine's day. I Ordered the flowers a full seven days in advance and she got nothing. At 10:20 PM I received an email saying that the flowers have been delivered. Lie! I will be canceling my membership and requesting my money back in full. Stay Away unless you want your love to be disappointed too!

Ordered flowers for my mom for Valentine’s Day a week ago. This being my 95 yr old mom's first Valentine’s Day since my dad passed after 65 yrs of marriage. He asked me to be sure my mom always had flowers on Valentine’s Day and their anniversary. Flowers had not delivered by 5:00 so I called, they promised me they’d be delivered by 6:00. Now I know they lied just to get me off the phone. By 9:00, still no flowers. I called again and on hold for a supervisor for 35 minutes. No compassion or care from the company whatsoever. I’ve been an FTD Gold member for many years. They did not care about my years as a customer or their failure to deliver today. Offered only a small discount and delivery tomorrow. Gold membership cancelled. I will NEVER do business with FTD again.

I placed two orders for my wife and daughter a week ago to be delivered on 2/14/19. They work at the same place. Daughter got hers in the morning but my wife’s never arrived. Called the 1800 number and got disconnected 11 times. Finally got through only to have the customer service person tell me that it couldn’t be delivered because they didn’t have a physical address which is total BS. She could not explain how they managed to deliver my daughter's flowers. She then tried to end the call and I demanded a supervisor. I spoke to the supervisor who told me that it wasn’t delivered because it was outside the florists delivery area. Again, couldn’t explain why my daughter's flowers made it but not the wife’s. I demanded and eventually received a refund. Don’t get angry with these people but do be firm and demand resolution. Get the names of everyone you speak to. I will never use FTD again. They have poor customer service and obviously don’t care.

Ordered flowers a week in advance to be delivered by local florist to wife on 2/14/19 (Valentine's Day). By 5 pm no show, no call, no message, not answering phone calls. Flowers never made it. Had to dispute credit card charge. Stay far away from them.

I placed an order on 02/08/09 to have a fruit arrangement delivered to my wife's high school, where she works, delivered today 02/14/19 Valentine's Day. Nothing could possibly go wrong because I ordered almost a week in advance, right? To my surprise, not only did my wife not receive her arrangement today, but school is out until Tuesday of next week. I made 14 phone call attempts to only be disconnected on half of them and the line busy the rest. After finally getting through I was told that they would love to deliver the arrangement to my home tomorrow since my wife would be home, but unfortunately the arrangement was only available for Valentine's Day. WHAT? I was then offered a floral arrangement but my wife HATES flowers. I requested a refund that was eventually granted in full but Valentine's Day is ruined now. Never shopping here again.

I have been using FTD for years -- this is the last time, unfortunately. The quality assurance (or lack there of) is not what it use to be. I could always count on FTD -- not anymore. Droopy petals looking more like a 1-800-Flower hodgepodge mess. So I decided I would give them another try. I ordered TWO different flowers going to "two" different locations: one in MO. and the other in TX. One was supposed to be delivered on 2/13 and the other in the morning 2/14 (I paid extra). Called mom to see if she had received her gift. Nope. So I thought I'd wait to see if it will be delivered today. Meanwhile, I see an email today that the items were "unavailable" from the florist -- the items that were being delivered in TX. I'm livid by now.

Order for delivery on the 14th. No flowers. I can't cancel because they say they are en route. They are not en route. Awful customer service. I should be getting a refund but I can't get in touch with them. Would never use them again.

I ordered Roses on 2/7/2019, a whole week in advance of Valentine's Delivery! They never showed up and I was never notified that they would not be delivered! The only reason I found is via 45 min Live Chat at 630 PM to see where they were! Apparently the roses were "not available"! But they can deliver them on the 19th if Id like... Ummm NO, I ordered them for Valentine's Day dinner, not a random day next week!!! FTD SUCKS AND I WILL NEVER USE THEM AGAIN AND I SUGGEST YOU DON'T EITHER!!!

The package was late and when I called to tell them that my husband would be out of office on the new delivery date they offered to change the address for an additional 10$ fee!! So I had to pay because of their delayed!!

I placed an order for a flower display to be delivered on Valentine's Day. Throughout the day I kept checking on the order and at 4:07 PM I received an email saying the local florist could not fulfill my order. Two days after placing the order and late on Valentine's Day they tell me this. Then I try calling the 800 number and it's busy. I finally get through and speak to a rep who asks if I want to send another arrangement that won't arrive until tomorrow. I tell him that's pointless, and he then asks if I want a refund, which was the dumbest question ever. So not only are they poor at executing but they have people on the phone that struggle to speak the language and understand the problem in front of them. I WILL NEVER USE THIS COMPANY AGAIN AND I SUGGEST THE SAME FOR ANYONE ELSE THINKING ABOUT IT.

A few days ago, I ordered flowers for delivery today, Valentine's Day. At 2 pm on the supposed day of delivery, I got an email saying the item was not available. So, my girlfriend will NOT get flowers. Horrible experience & customer service - avoid!

We ordered flowers for our daughter to be delivered on Valentine's Day. The order was guaranteed delivery on 2-14. Now our tracking shows them to be delivered on 2-15. No help from FTD - "They're sorry and will refund 20%." That is just not enough. You sure are quick to accept payment of $65 with your guarantee but as soon as you can't meet your own guarantee we only get back $13?? Now there will be flowers delivered several days out of water so their freshness won't even be what was guaranteed. I will never buy from this company again and I will never recommend them. I hope other's have better luck.

I put an order through on February 8th and accidentally cancelled it when trying to message them about a giftcard code that I had and they didnt ask for it at check out. I called them immediately and told them I do not want to cancel it. The woman on the phone said, "Okay no worries, your order will be delivered on the 12th as promised." I said, "Okay, you're positive?" She said yes. So on Monday the 11th, I got an email saying it was cancelled. I called them and the lady said, "She cancelled it and refunded you, you can go back on and reorder it." So I ordered it AGAIN for the 13th. I check the tracking on the 13th and it says should be delivered by the end of the day on the 14th. I called them and said what is the point of choosing a date if you're going to just pick whatever date you want to deliver it?? I will never use this service again. I've had other bad experiences with them and tried to give them another chance. Never again.

I ordered a Valentine's arrangement for my fiancé on Monday, February 11, 2019. I received an email on Wednesday, February 13, 2019 stating that the product that I chose was not available in my area and to contact their customer service department. I spoke with a lady in customer service who told me that they could not substitute another product and that my money would be refunded. She then went on to say that I could choose another product on their website and complete a totally different transaction to get flowers delivered to my fiancé. I explained to the lady that I just wanted a refund. She told me that she would send a confirmation email to my inbox indicating my choice to receive a refund.

I order flowers for my boyfriend on Friday to be delivered Monday. I got an email stating that they were delivered but they were not. So I tried to call and figure out what was going on with the order. The person who answered could not have been more rude. She argued with me about them being delivered. She did not offer to help. Only after I asked for the Sup, she offered to call the florist. They said they tried calling him - they did not. She said there was nothing and I have to wait. I asked her to change it in the system to 'not delivered' she told me she could not do that either. I ended up canceling the order because the flowers never showed up. They also would not give me the florist information to call them. All around it was a terrible experience.

I ordered flowers through USAA FTD for a young single woman for Valentine’s Day. The flowers I picked were shown in a baby boy vase. I asked if I could have a clear plain vase and was told yes - no problem. I stressed the importance of getting the vase correct and I questioned the size and number of flowers. I ordered the “exquisite” version. Well...the flowers arrived in the new baby boy vase and the flowers looked nothing like the photo. I complained so they replaced the order with the correct vase but this time the flowers looked even worse. I will not order from USAA again. It is a rip off.

Wanted to send my daughter a 'new baby' arrangement in the hospital to mark the arrival of my first grandchild. First FTD emailed me to tell me that 'no local florists will deliver to that hospital because of parking issues' (which I later found out was a lie, all the local florists deliver there) and then told me that the product I ordered was not available in that market so they'd have to substitute something else (which I reluctantly agreed to).

The online order was placed for a funeral in a small town and the company charged my account. However, the day of the scheduled delivery I was told unfortunately they can’t place the order unless I provide another address other than the funeral home. The home address is also in the same small town so the customer service rep continued to imply the order could be delivered to the home the next day. The company actually couldn’t make a delivery at all to the town and wasted my time and money by allowing the order to be placed and acting like they can resolve my issue. I would have rather my refund be issued instead of wasting time I could have spent trying to find another florist.

I ordered a specific order for same day delivery, paid extra for same day, upgraded to the next size up, more flowers, etc. Well it wasn’t even close to what I ordered. I get the substitution if not available but this wasn’t even in the same country. After calling and on hold because they could find my order they refunded me $4.99 same day delivery fee, and that’s it. Not even, "I'm sorry for the mix up". I have learned my lesson and will not order from FTD again.

I recently purchased flowers for my aunt’s funeral and they arrived nothing to what I paid for. When emailing the company I received NO response back from them. I paid for a lovely wreath full for beautiful flowers with barely any greenery and in returned received a wreath that was more green than anything. It was so sad. My sister also ordered a vase for my aunt’s funeral, she paid more money for the fuller vase and in return received the same amount of flowers as the cheaper version. I can only imagine what that one would have looked like if she ordered it. I Will NEVER EVER order flowers from them again.

What a disappointment. I spent $78 for an arrangement for a friend's surgery. The bouquet was nothing like what I ordered. I called and they said they would get a new bouquet out right away and I would get an email notification of delivery. 2 days later a new bouquet arrived and still no email notification. The bouquets shown on their website are FALSE advertising 'cause you're not getting what you think you're ordering. Very poor quality and very poor customer service. I will NEVER use again.

FTD promised and guaranteed a Saturday delivery and it didn’t happen until Sunday. 25+ emails and ten days later and still no refund for their screw up. Worst service ever!!! Avoid FTD. They do not stand behind their satisfaction guarantee!!! If you use a credit card, dispute the charges from FTD. Go on social media and tell all your friends not to use FTD.

I ordered a flower bouquet for my girlfriend's birthday, which was easy enough to navigate through on the website. Sunday delivery was also a big plus, but that's where the positive things end. I was supposed to get a confirmation for my order within 24 hours, but the confirmation never came. So I sent an email to ask if my order came through and is being processed. My email got ignored and I didn't get a reply. I tried checking the status of my order, but all it said was that it is being processed by a florist and I will get an email. I never got a status update email.

I ordered flowers online for a family in another town whose loved one had died for a group of friends. I put in the address and they took my order. On the day of delivery I checked the status at 3pm after hearing nothing and not a single thing had been done. They just said they couldn't secure a florist in that town. I was not alerted in any way that it was not happening. Every florist online was closed at that point on Saturday. They are telling me I'll be refunded, but we'll see how smoothly that goes. Will never use this service again.

This has to be the worst floral delivery company. My boyfriend ordered flowers to be delivered on my 55th birthday at my office. The flowers never showed up and no one at customer service knew where the flowers were. The flowers were supposed to be delivered on a Friday at my office. They shipped them in a box through the postal service. They sat at the Post Office from Friday, 1/11/19 (my birthday) until Monday when picked up by our company's mailroom. Needless to say only 4 out of 24 roses opened and by Wednesday there were half dead and by Friday of that week they were all dead. Who mails fresh flowers in a box through the Postal Service? My advice is never ever used this company for floral service.

I ordered flowers for a special birthday to be delivered on 1/24. I ordered them a week early to make sure they had plenty of time. They were delivered the same day after specifically asking to have them delivered on the 24th. The birthday surprise is ruined. When I called customer service to tell them what happened, it was suggested by Christian that I have them send the same bouquet on the 24th. That makes absolutely no sense. He talked me into ordering a different bouquet to "make it better." He offered me a small discount ($8.00) and told me the other bouquet would be refunded. Instead of refunding me, they charged me the same amount twice.

I will never use FTD.com again. I ordered flowers to be delivered on a specific date (with plenty of time to meet that date) and received an email that it was delivered but my recipient did not receive. When I called the next day and reported it they said they would contact the florist and get upgraded flowers delivered that day but that also did not happen. Apparently the florist contacted my recipient and arranged for a Monday delivery (this was a Saturday) so then FTD tried to tell my recipient changed the date but that was not the case.

I ordered a lovely basket of flowers for my aunt's funeral. The flowers that were delivered were nothing like the ones I had ordered. Contacted FTD.com for refund three times. No response. Horrible business. They should be shut down.

I ordered flowers for my mom for her birthday because I was disappointed I could not make it out to see her that weekend. Ordering was easy, the selections were beautiful. They took my money no problem. However, my mom never received the flowers. It was devastating to me. And FTD sent me an email letting me know the delivery was on the way. When my mom said she didn't receive the delivery I inquired only to be sent an email stating the flowers were delivered. Where?? At this point no one could answer my questions. Losing money is one thing but the fact that my mom did not receive the flowers for her birthday was even worse. I used this company because like others I thought it was reputable. IT IS NOT! Use someone else if you actually want a product. Wish I'd read the reviews first.

My flowers don't look nothing like what the picture that I ordered them from nor was they delivered on the "guaranteed" same day. I read a lot of my issues on this site but still ordered, please believe me and these complaints.

I ordered flowers online for a family after their recent experience of several deaths. The flowers that I ordered were beautiful, The delivery time was great, but the flowers that were delivered were completely wrong! They looked awful compared to what I requested. The colors nor flowers were right. I could have walked around my neighborhood and picked those flowers and put them together myself. Lesson learned, will never order flowers online again!

I ordered flowers to be delivered to a funeral and the bouquet had probably half of the amount of flowers than the picture that is provided online. No way there was $50 worth of flowers. I have the pictures as proof. Very dissatisfied and will never order from them again.

Extremely disappointed in the level of customer service from FTD. I paid $110 for same day delivery that never happened. I get an email stating that the room that my mom was in was not allowed to receive flowers, which was a complete lie. My mom was in the room and receiving flowers from others. FTD said this florist would keep trying to deliver. Fast forward 30 hours later, and all I hear is crickets. No update, no delivery, nothing. Trying to call FTD is an absolute nightmare. I had to try 3-4 times to get through and when I get through I couldn't even understand the person on the phone.

It was a small funeral and there weren't very many flowers. If the flowers I ordered were there it would have been easy to find them. They weren't. I stepped out into the foyer of the mortuary and called FTD to inquire about the order. They put me through about 10 minutes of verifying the order. I was at the viewing and told them so. They were very disrespectful of the situation and required a lot of information from me before they would even look up the order. Then they put me on hold for about 10 minutes. I finally hung up. They didn't even try to call back.

I ordered the “I’ll be Home” bouquet in exquisite for my mother for Christmas and I was utterly disappointed by what was delivered, the bouquet was nothing like what I was promised through their website. What arrived included flowers that were not supposed to be in the bouquet, the greenery was thrown over the flowers and was clearly added at the last second, and the green foam that the flowers are in was visible from the side.

I ordered flowers to be delivered on Christmas Eve. I ordered them a few days in advance. Not only were they not delivered but FTD never contacted me. I contacted them on the 26th and they said they were sorry and that they would deliver them the next day and would refund the amount charged to my CC. Today they still have not been delivered and when I called they told me it was because they were out of that bouquet. That's it! They never planned to call me. Today is the 29th and they told me they will deliver the flowers on the 3rd. Oh and should they change the card to "Happy New Year". No apologies or anything. I will never order from FTD again. Keep your USAA discount!

After numerous attempts to contact the company l was able to send an email and get a response stating that delivery could not be completed because no one is there. It was a place of business which I confirmed was open. Several more attempts to contact them took me to the Philippines and then to Illinois. I was given a refund. No loss to them, but my gift to my wife on her birthday was ruined by FTD. Never again!!

The assistance was wonderful, the selection was so-so, the price seemed - pricey. I might order again. The flowers arrived on time, my sister was pleased, and the gentleman who helped me was simply fantastic.

I wish I would have read review before using this company, but I always looked at FTD a reputable company. After reading reviews everyone has the same problem. FTD does not deliver. I was so patient. Flowers should have been delivered on Friday Dec 21, but the evening I called FTD and inquired they didn't have an answer. Promise me an email with an update, no email. Saturday I felt confident they would deliver, no delivery. FTD subcontracts with these florist and they don't have a better means of communication to avoid a break in customer service??? They lied and said they try to deliver but no was home and no one answered the phone. I said funny, my mother is 88 years old, where would she be??? Why didn't the florist call me?

Wish I had come to this site before ordering. Ordered flowers for our 45th wedding anniversary. Received an order confirmation. Then received another confirmation that the flowers would be delivered on anniversary date. No flowers. Customer service was no help. Just saying maybe they would be delivered two days late. Will never use them again.

I ordered flowers for my daughter. They delivered a day later, but they couldn't find a flower shop that had the arrangement I ordered. Wasn't anything exotic and they did finally find someone who did. I was happy they did not send substitute flowers because I ordered the ones I did for a reason.

My boss ordered flowers for my father's funeral and they never showed up yet he received an email stated they were delivered. (And they were not cheap flowers either.) He called them and they told him I could only receive 1 set of flowers for the funeral (my aunt also got me flowers but they were half dead). Even if that was the case which I know is not true. Why send that email? Why even let the purchase go through? This company is horrible and don't know how they're even still on business.

I ordered a beautiful red centerpiece from FTD. It was $ 77 which is not cheap. I received a small white centerpiece of mostly carnations. Very poor quality. Trying to get customer service to help is a long frustrating process. The associates are not entirely fluent in English. I will not order with FTD again.

We live in a very rural area (pop ~25). This being said, FTD was the only delivery service available for our area - actually they shipped it FedEx. The 800 #'s for flowers just told me, "Sorry we don't deliver to your zip." Very happy that FTD would do it for us.

Product never delivered, even though I received an email saying it was. Don't bother contacting them by email, they won't reply. Don't call either, their customer service reps are in another country (I suspect in Asia somewhere) and they can't tell you anything anyways. Additionally there is a $17.99 service fee on every order they add on.

The flowers were frostbitten from shipment, then customer service tried to blame UPS, then my 96 year old mother, saying she bought cheap flowers so shouldn’t expect quality flowers for $40. If it’s important to you to purchase quality products from companies with integrity then buy your gifts elsewhere. This company is a global ripoff. Shame on them.

Ordered flowers for a friend’s 40th birthday. Paid $100 for a bouquet and the pic she sent me looks NOTHING like the picture on the website. The bouquet she received was a quarter of the size shown on the website and the colors were all different. I could’ve gotten a better bouquet at Costco for $20.

Several problems with them. First I ordered from them online because they had a 20% off special happening on everything, no coupon required. Their website was being buggy so I refreshed the page. When I refreshed it and placed my order I realized the 20% off was no longer applied, even though it was still advertised on the website. I emailed them about it and still haven’t heard anything back.

I feel like my review will seem like a scam, but I'm honestly confused by all of the negative reviews. FTD was the ONLY website I could find with both of the holiday plants that I wanted available for immediate delivery. Had a great sale going and sent the plants to two separate addresses. BOTH were delivered perfectly on time and I received wonderful feedback from each of the recipients. They couldn't believe the amazing quality. I reached out to FTD with a question about the order and they responded so quickly and were really sweet and really helpful!

Ordered a special Thanksgiving bouquet - large expensive centerpiece for family dinner. Paid for delivery on Wed Nov 21 (The day before Thanksgiving), delivery was supposed to be guaranteed by 6 PM... Assured my brother-in-law that I had the floral centerpiece covered for the Thanksgiving dinner. Flowers never arrived the day before Thanksgiving or the day of Thanksgiving or at all. Great hassle on website trying to track down the order, finally called and had a dreadful experience with customer service. They’re only suggested solution was to deliver Thanksgiving bouquet two days after Thanksgiving, when family were all going to be out of town and the dinner would be long over. The inexplicable part was they didn’t contact me to say there would be no delivery, or that the delivery date had been missed. Nothing open on Thanksgiving day for me to go by replacement... Never will use this site again.

What a disappointment. Ordered over $100 flower arrangement for our daughter, to be delivered to her work, so that she would be appreciated throughout the day. Flowers arrived at 4:30, 1/2 hour before she leaves, and quality was terrible. FTD response has been nothing from my inquiry online to customer service, other than an email acknowledging receipt of the form.

I ordered for my mother's birthday 18 red roses...her favorite. She received an ugly brown thing that looked like a centerpiece or something that would sit on a casket. Not even close. When I emailed custserv@ftd.com, I got silence. I don't know these guys stay in business. Avoid at all cost.

I purchased flowers for my bf for his birthday. Because of our distance I figured online would be the best option. Unfortunately I ran into FTD. I ordered their biggest batch of flowers. I was so embarrassed when he sent me a picture of what he received. It looked like they had been stolen from someone’s front yard. Wilted, sad, not enough flowers. If the largest batch looked like that, I am curious to see what the smallest one looked like. I was so disappointed and embarrassed. I sent an email complaint twice and no response. NEVER USE FTD. They’re a scam. I paid over 100 US dollars for garbage. I wish I could post pictures. I’m sure you’d get a good laugh at it. Garbage company. Garbage customer service. Needs to shut down.

I ordered the mid size Beyond Blue bouquet for my aunts funeral through the funeral homes website. The bouquet was extremely small. Not even close to being like the photo. To say that I was disappointed is an understatement. I spent $50.00 on that bouquet and then another 20.00 to get it delivered and then add tax. So for almost 80.00 I got a bouquet that was less than what I could have walked into Owen's or any other store that has ready made and picked up a much nicer and Bigger arrangement. Never again will I ever use this company. I was talking to another family member about it and she said that the same thing happened to her and she won't use them either. Not sure if it is the florist that you guys are using or if you are not paying for what we order and are reducing our orders to a smaller version. Whatever it is, we are getting ripped off and you are losing customers. I only need to get burnt once and you got it. Never ever again.

I ordered a basket of flowers for my wife’s birthday on Thursday for delivery for Saturday. Four days later, the flowers have still arrived. I had to call customer service to inquire what happened. They never contacted me. They had excuses that the local florist did have the irises, and therefore did not deliver the basket. No one ever contacted me and I have called them four times. FTD is very poor on communication. I am disappointed that my wife never received my gift.

How many times do you have to allow yourself to be a disappointed by a company that fails to deliver to your loved ones? This is the third time they have failed to deliver. This time they failed to deliver to my mother for her 79th birthday. Previously, they failed to deliver to my wife and my granddaughter. They didn't even try to call me and advise they couldn't deliver from the florist they chose.

I placed an order the day before my friend's birthday. The flowers never arrived. I called that evening and I was told they were “delivered” but sometimes that means nobody was home. Nobody left a delivery notice on her door, nobody called her or me. The next day FTD said they would leave instructions to leave them at the door. She comes home from work. They still aren’t there. I called FTD several times, every time they claim to be on the truck arriving in 5-10 minutes. 7:15 PM rolls around and still nothing has arrived. They agree to refund me and admit the flower shop never got back to them. All of a sudden at 7:30 the flowers arrive. They are similar colors but nothing close to the amount of roses in the “luxury” arrangement I paid for. Do yourself a favor and call a local flower shop. FTD is useless and flower shops have no shame ripping you off since they don’t have to face you!

Ordered flowers on Sunday around 12pm for same day delivery. First time ordering from FTD. My order processed with no issues. The order was never delivered. I called the next day and was told that the local florist had a cutoff before noon for same day delivery. Nowhere did it say that when I ordered and it allowed my order to go through. If there was a cutoff and I was ordering after it, why would it allow me to complete my order?

The flower count was correct. The flower types were acceptable. But the flowers were small, brown, and wilted. I paid $90 for trash. When I called CS, they offered to bring me replacement flowers, but flowers the day after an occasion do not compensate for garbage on the day of the occasion. FTD will not get any further business from me.

The flowers were delivered on the day they were supposed to and they got the vase and kinds of flowers close to what was used in the picture, but the size and number of flowers was way off. I paid a lot for their "best" category and my mom got sometime closer to their lowest category of good. The pictures on their website are beautiful, but that's not what you get. You basically get a stripped down version of what they show you and I would hate to see what "good" would have looked like if the "best" showed up looking like the "good". Not worth the money at all. I feel scammed. I emailed customer service and not even one response. Unusual for a company that claims "Love it, or we'll make it right."

Ordered a beautiful bouquet to be delivered to my mom on her birthday. They arrived on schedule but the arrangement was missing several of the pictured flowers and was sparse, sad and looked cheap and unattractive. It was embarrassing for both me and my mom and turned what should have been a lovely surprise into a very disappointing and awkward situation. FTD is issuing a credit, but despite that, I will NEVER order a thing from them in the future.

I ordered a flower arrangement, for delivery to a funeral home. While the flowers were timely delivered, the arrangement was nothing like the picture on the website. It was much smaller and had fewer flowers. Very cheap looking. I will never use FTD again.

Ordered flowers for sister's 75th birthday. They were simply left on the porch for her to happen to find 4 days early. FTD said they would make it right and have them redelivered on the correct date. As of 7 pm no flowers. Was told by customer service rep to wait to 9 pm. Why not tell me, "Maybe they will get there at 11:59 pm." Ridiculous. The day is over. EXTREMELY DISAPPOINTED. Will never use FTD again.

I ordered flowers from FTD for my mother’s birthday to be delivered on her birthday. Upon ordering from the website and specifying that date, the website showed that they would be delivered that day and in the email I received also said that they would be delivered that day. The flowers did not arrive. I called customer service and I was told that the flowers are being sent by UPS and would not be there for two more days. VERY DISAPPOINTING!!

I have used several flower companies to deliver if I can't take them to someone locally and have never had an issue. I purchased a $50 arrangement (full and lush) + $15 shipping. My friend got them and sent me a picture and thanked me and all I could do was apologize for the embarrassing arrangement. I was mortified. It looked nothing like the picture AT ALL. The picture advertised showed 7 pink daisies, 5 roses, these blue summer flowers, long stem blue flowers and some greenery. She got 3 roses 2 pink flowers of some sort that were falling dead and greenery. It didn't even look close to the cheapest arrangement they offered. I was so angry.

I would never, ever order flowers from FTD again. Stay away from this horrible company. My $50.00 arrangement ended up costing me $110 on my credit card with no explanation from FTD. The total cost with tax and delivery should have been around $78 but my card was charged $110. No one from FTD will acknowledge or answer my repeated emails. Thankfully there are other flower shops, in future, I will order from a local, small independent shop owner and stay away from this nonsense. Lesson learned.

I ordered flowers last night to be delivered today. I got an E-mail confirmation at 3:30 that they have been delivered and waited from a phone call from my S.O. to tell me that she loved them. The phone call never came. I then called them and they told me that "sometimes they mark it delivered before they deliver them." and to wait until 8:00pm and then call back. I call back at 9ish and she told me that they were delivered and signed for (they were not) and to wait until Monday for an E-Mail. They would "keep me posted". She really didn't seem to care or to want to help me, it was all what she could not do for me. Now I have to go through the fraud department with my bank and that is not at all how I planned for this interaction to go.

I have used FTD for years and paid for a gold membership over a year ago. Today I found out that they didn't deliver flowers for my mom's birthday. I ordered the flowers a week in advance and received an immediate email confirmation that they would be delivered. They were supposed to deliver on Friday and even sent a confirmation email on Friday that they were on their way. Little did I know that they later sent an email saying, "Oops - we couldn't deliver your flowers today...please try something else."

Yesterday I ordered flowers from what seemed to be a highly rate online flower service called FTD which was featured on Groupon. I went with this company because I had partial credits from Groupon while the remaining balance of about $40 went on my MasterCard. Yesterday when I placed the order on July 29, 2018 the website accepted the order and indicated no concerned with the delivery date being today for a funeral viewing. The viewing was only for 3 hours from 9am–11am this morning as God bless my best friend’s mom passed away about 2 weeks ago to cancer. I arranged the flowered to be delivered by 9:30 am this morning, it was clearly indicated what the occasion was for regarding the flower deliver also evident by the message associated with the delivery. The company confirmed my order this morning 7/30/2018 AT 6:02am.

I ordered flowers on a Tuesday and paid same day delivery, they were not delivered so I called and they said, "Oh sorry the florist will deliver tomorrow." The next day they called and said they're out of roses. We can send a nice arrangement, I said ok. I would just like flowers delivered please. No delivery. 3rd day they told me the florist can't deliver again. Everyone I talked to kept say "Sorry. I know how you feel"! I told them to stop saying that to me, they don't know how I feel. Finally on Friday when they told me they were trying to find a florist I canceled. 5 minutes later called a local florist and flowers were delivered 1 hour later! Horrible customer service, no clue or people skills! USE A LOCAL FLORIST!!!!

Run away! Not the FTD of your parents. I ordered a nice vase and flowers for our anniversary - 80 dollars plus! I was informed days later that the nice lattice-like vase - which was one of the reasons I ordered the arrangement - was non-available and would be substituted with a plain glass vase (like the dozens we already have laying around the house). I followed the instructions in the email to reorder - found a nice vase and arrangement and GUESS WHAT? There was no product number to input into the reorder site. I called customer disservice - got a poor soul with even poorer English and was told my reorder was not possible as the new vase was not available either. I was told I would receive a special??? order - I think a day later than my anniversary. Keep in mind I could not understand the operator much! TERRIBLE accent. I canceled the order and will not be back. FTD? RUN AWAY!

Like others reported; was supposed to be delivered same day. I received a pleasant phone call that flowers were not up to standards & that a free upgrade would be offered if I'd be willing to have them delivered the next day. Great! My friend was fresh post op... that'd give her a day to be more alert & better arrangement. 3 days later... still waiting! I called to check status & call goes to India. Even though I had the order #, they won't tell me anything because I don't have her house & phone # on me!!! NEVER AGAIN!!!

I ordered flowers for a very dear friend in another state - feeling being FTD was nationwide was my best most convenient option. WELL I paid for same day delivery which DID NOT happen then was informed that it would not be delivered but by courier days later!!! When you contact customer service you get transferred to India and when you request a supervisor you get SCREAMING KIDS in background!! Then only wanted to discount the delivery fee for $4. Are you kidding ME!! This is not my first bad experience.

Spent a pretty penny ($79 including delivery costs) to mom-in-law in Michigan -- and should have read reviews on FTD -- before even going there. My mom-in-law received the flowers on the correct day -- but by the next day -- she called to say that the flowers had wilted and dying. I'll never use this company again. At least if they had responded with some explanation by email (I sent them 2 messages via customer service address) -- I may have given them a second chance -- but this is the worst service and product ever. Stay away! And don't fall for their ads for sales either -- it's just a sale on dead flowers. :(

I have had flowers delivered from my daughter, you pay a lot of money to receive dead plants. I sent a complaint & never heard anything back. I also sent flowers to my mother for mother's day, I just heard from her that the flowers were half dead. I will no longer use FTD. I thought it was a reputable company, but when they don't even respond to a call or a complaint, they don't need our business. I would not recommend this company to anyone, go to your local florist, you'll save money & receive nice quality flowers.

They accept delivery time requests “only for funerals” per their “friendly” customer service representative. Birthday flowers were delivered at 6:30pm. We received confirmation of delivery at 4:20pm. We called 3 times and were told about 30 minutes delay 3 times for total of 1.5 hours of wait. Highly unprofessional phone staff with the attitude and funeral statements. Need training and brain.

LACK OF CUSTOMER SERVICE. I ordered flowers to be delivered to my niece at the hospital. Paid extra fee for same day delivery, the order was incomplete, missing items. I called FTD's 1-800 number right away. The first "customer service" person I spoke with put me on hold, she trying to contact the local florist to see if they would bring the missing part of the order, A few minutes later she came back and said there was no answer, that she would call me back, except she never took my phone number. I waited until the next day, no one for FTD contacted me, I called a second time, and the answer was, there were no more deliveries for children's hospital on 6/7/2018 or 6/8/2017.

Have received local FTD floral arrangements from out of state friends/relatives and they selected trusted FTD florist they have used before and occasionally when an FTD florist sends flowers ready to fall off the stems, they will call & complain. Resulting effect is Local FTD sends a fresh reorder to maintain goodwill.

I paid a lot for these flowers and when they are delivered they were almost dead. Once I ordered flowers for my grandmothers funeral and had the flowers delivered dead. I had a hard time receiving a refund.

I ordered flowers for my wife for Mother's Day. This whole transaction has been completely unacceptable. It is quite obvious that FTD does not value any business from me or any of my friends or family. FTD has delivered to my house in the past and left them on the porch at temperatures that easily exceeded 100 degrees. So the day before Mother's Day I get a call telling me that they can't deliver flowers until Tues after Mother's Day. They were scheduled for Friday before holiday. After being so irritated that I cancelled the order I called my wife to tell her that for the first time in ten years she would not get flowers for Mother's Day. She then tells me that she offered to pick them up... This is even more unacceptable as I paid for delivery. I'm certain that if she had picked them they wouldn't have refunded my delivery fee. The customer service rep offered an apology but at this point as far as I'm concerned an apology for their poor service is unacceptable.

FTD was helpful in sending flowers out of state and to the right facility. I will use them again. I have used other companies and they did not measure up to FTD.

I have used FTD, Teleflora, 1-800 one, and a few others but had an unpleasant experience. It takes a lot of time + it’s very expensive and top of that, tax is too much.

I received my flowers in a box. I opened the box and the flowers were wrapped separate from vase. I put them together and they were so fresh and beautiful ❤.

I have ordered from FTD before and they always deliver great floral arrangements per the occasion of the event like funeral to wedding arrangements. Never had any problems ordering online.

My son sent me flowers for Mother's Day. They were to be deliver on Friday, but never came. I finally got them, by UPS, on Monday. When I opened the box, all the petals had fallen off the flowers and they were mostly dried out.

Everyone was nice enough but by the time you pay for the flowers and tip the delivery person... The cost is far beyond flowers that last 2 days.

Missed the guaranteed delivery date to deliver flowers on my anniversary. No notification. Late in the day they dropped the flowers (and chocolates) at the front door of the closed business at night. Customer service was worthless and would not give me the name of the local florist that screwed up the delivery. That was May 2017. Will never order from FTD again and buy from any FTD flower shop in Laguna Beach, California since I can't isolate it to a particular florist.

I really wish I'd read reviews before ordering. Spent $100 on arrangement for mother-in-law. Picture was beautiful, but the arrangement was the saddest thing I've ever seen. Wilted, brown spots, and thrown together. Said they'd deliver new flowers Wednesday. Today is Thursday and I get a text from my mother-in-law that she didn't receive anything yesterday. I'm mortified. They have her number and mine, but neither one of us received a phone call about a delay. Haven't ordered flowers in 15 years, but I will never, ever do it again. Especially if it's important. A loving gesture has turned into a pathetic mess, and a huge hassle. Not just $100 wasted, but I basically paid $100 for a huge aggravation!

I was so excited when I ordered the flowers for my hostess for Thanksgiving, I thought what a gorgeous bouquet for the middle of the table. But when I got to the house it was a tiny little flower arrangement so I was very disappointed. I will never do it again!!! It was very misrepresented on the pictures to what you receive and they are expensive too!

I placed two separate orders for Mother's Day. I did this online through my work as we get discounts. I entered the recipient's address and then my credit card information. When it came to time to enter the billing address, their system changed the city and state of the recipient. I had no idea this happened. One order was supposed to arrive 5/11/18 and the other 5/12/18. It is 5/16/18 and as far as I know, they still have not gotten their flowers. The only way I knew there was a problem was when my local florist called me to deliver at an address they could not find.

Ordered flowers and “Gourmet” chocolate covered strawberries for delivery on May 11. She is 87 years old and has Alzheimer’s at a home in TN. Flowers were on May 12 with no vase. “Gourmet” strawberries came on Monday, May 14 all melted and rotten, surely not gourmet. Called to get a refund and they said they would ship them again. I said, "Refund me, Mother’s Day is over, already ruined." Tonight, which is May 15, they sent them anyway as FedEx sent a tracking. I called FedEx to return them to FTD and then had to call FTD again and tell them, "Give me my full refund." Non English speaking person said, "Can I help you with anything else?" And I laughed and said, "Nothing from you," I will never use FTD again.

HORRIBLE experience, even worse so-called customer service, and STILL haven't had my mother receive her gift, which was to be delivered 05.11.18 and it's now 05.15.18 and no one knows ANYTHING... Why is that? I will NEVER order from FTD again and will encourage everyone NOT to do so! Already hearing from other cohorts about their poor experiences and should have taken heed. Very bad, very very bad!

I ordered an arrangement to be delivered by a local florist for my Mother-in-law (MIL) for Mother's Day. I received the confirmation email that it would be delivered on Saturday, 12 May or Sunday, 13 May. The morning of 12 May (which also happened to be my birthday), I received 4 emails from FTD.com - 1 confirming my order was scheduled for delivery and 3 to let me know they would notify me once the arrangement was delivered. At 3:29 pm EDT on Saturday afternoon I received a call from FTD Customer Service. I did not recognize the number so I let it go to voicemail. I checked the message and it said to contact FTD.com Customer Service and left their phone number. I called the number back at 3:31 pm and spoke to a customer service rep (who did not speak English as a first language).

I ordered Mother's Day flowers for my mom and they never showed. I received an email on Mother's Day stating there was an error in my order and the flowers were not deliver. I called to find out more information and the customer service person Lou could not tell me what the error was. She assured me the flowers would be delivered the next day. On Monday 5/14/18 I called at 12:00pm to confirm that my flowers would be delivered on Monday and again was assured that they would be. I never received another email from FTD flowers after Sunday. I called my mom to see if she received her flowers and she informed me that she did not. I called to see why and spoke to Mary and she could not explain why my flowers were never deliver. I canceled my order and asked to speak to a manager. I was put on hold and no one ever picked up my call. I am very nervous that I will not receive a refund. DO NOT ORDER FROM THIS COMPANY!!!

Ordered flowers for Saturday before Mother's Day. Never got delivered! Not on Saturday, not on Mother's Day. When you call you get to talk to someone you can barely understand and they Do Not Care. This person blamed the florist. I explained that they were the ones responsible. They could deliver them Tuesday. What??? Terrible Customer Service. I will never order from them again.

I ordered flowers for Mother's Day from FTD. I received an email stating that the address was incorrect for the recipient. I called to find out why they had the incorrect address. I never received a satisfactory answer because the address I gave them was correct. I called back three more times and was assured that the flowers would be delivered on Saturday prior to Mother's Day. I called back today and was informed that the flowers were not delivered until the day after Mother's Day which was unacceptable. When you call FTD, the operators can barely speak English that is understandable. I do not have a problem with foreign operators as long as you can understand what they are saying without having to repeatedly ask for them to repeat themselves. I WILL NEVER USE FTD AGAIN. Terrible, Terrible service.

I ordered flowers for my stepmother for Mother's Day to be delivered Saturday 5/13. She called me and told me that they arrived dead and there were only about 5 flowers that were actually still alive. I ordered a huge arrangement and only 5 were alive! Are you kidding me! Then I called them and they said they will redeliver a new bouquet on Sunday. The bouquet never came. I called and got a refund. What a horrible way to do business. As a customer who has purchased from them several times it's a shame that I will never use them again after this.

I never been so upset about a delivery! First off I ordered From FTD Thursday to have the flowers delivered to my mom on Sunday for Mother’s Day, Sunday I got emails saying it was delivered to my mom. I called her and she said that nothing had arrived at her home. I called FTD and they told me that the message automatically sends out once the flowers leave the shop which I felt was really weird because I’ve never had a company told me something was delivered if it was not really delivered.

On Saturday May 11, 2018 I placed an order for flower delivery for my mother in law. After looking online for over an hour I went with FTD as a company that is known. I paid for extra delivery charge. I received emails confirming my purchase and delivery. I was out of range with data service till I got home at 8:00 PM WST when I found out the flowers were never delivered. I called customer service and all they could do is refund me my money. Well Mother's Day is once a year so the refund does not fix the problem. Shame on you FTD. I will spread the work not to use your service! What a Shame!

The poor ratings I see are well-deserved and I agree that zero (or negative) stars would be a more appropriate rating system for this vendor. I can also see why it does not have a Consumer Affairs accreditation. I used ProFlowers for many years (before it was purchased by FTD) and was NEVER disappointed. It is a shame and a scam that the well-respected ProFlowers name is still in use as there is NO comparison in quality. I stopped using ProFlowers as soon as I realized what had happened. Regrettably, the word has not gotten out widely enough because I have continued to be on the receiving end of "ProFlowers" (FTD) orders from others who were used to the quality that is no longer. The "arrangements" bear NO resemblance to what the customer expects to be delivered, either in terms of quality or quantity of product.

I ordered a $120 wine and cheese/snacks basket for Mother's Day (Called the "Spirited Gourmet - Best"). I placed the order weeks ago on April 30th, and FTD's website stated that the item was not eligible for delivery on weekends, so I requested Friday May 11th delivery - I figured my mom could enjoy the gift throughout the weekend. Lo and behold, my mother did not receive ANYTHING on Friday, or over the weekend. I called FTD twice, and both times, customer service reps kept placing me on hold, and could not answer any questions about why the order was not delivered, and why no one had contacted me to let me know it wouldn't be able to be delivered. During both calls, both reps finally told me that my order was a "very special delivery" so they needed to transfer my request over to the "special orders" department. Except they couldn't transfer me over to this department, someone would call me back from that department.

We ordered a bouquet to be delivered on 5/12 for our grandmother's 97th birthday. We waited for a confirmation, and on 5/13 contacted FTD online to ask for one. We received an email containing an 800 number. After calling, we found out that the local FTD agent was unable to fill the order. We were not contacted, nor asked if we would like an alternative arrangement. FTD refunded our money, but did not offer any compensation. DO NOT use this company.

On Thursday 5/10 ordered a Sunday 5/13 Mother's Day flower delivery for my mom. FTD indicated this is possible, accepting my $45 order. On Sunday, Mother's Day, shortly after noon, I received an email stating the delivery was made. Called my mom. She sounded surprised. Said nothing's arrived from me. Hung up. Called FTD. After dodging to answer for 15-20 min they admitted nothing's been sent. Still no explanation why did FTD try to lie??? Not to mention they made me look like an ungrateful son, I know I am not. Shame on FTD!

I'm making this short and sweet. Don't bother with FTD. They suck. I ordered what I thought would be a beautiful bouquet of tulips (the recipient's favorite flower). When she texted me a picture with a "thank you for the flowers" I couldn't have been more embarrassed! This is why I hate spending money on flowers, such a waste. I could have sent cash for a really nice dinner instead, would have been more useful than looking at these pitiful flowers.

DO NOT USE THIS COMPANY!!! Absolutely in shock at how awful my experience has been. I ordered my mom and mother-in-law flowers for Mother’s Day. I have never been so embarrassed or furious about a flower delivery. What was delivered is not even close to what I ordered. The flowers within the bouquet picture online were not even in the bouquet they received. I have contacted customer service and they won’t do a thing. I really really wish I saw these other reviews before I ever ordered so I could have spent my money elsewhere. They are obviously scamming all of their customers.

I would rate FTD a zero if this review site would let me. FTD is the absolute worst company and I will never, ever, ever order anything from FTD ever again for as long as I live. I ordered flowers for Mothers Day (5/13/18) to be delivered on Fri (5/11//18). Later on Fri 5/11/18, FTD confirmed the delivery, however, the flowers were not delivered. The next day Sat. FTD sends an email indicating that the delivery could not be met and the absolute best that they could do is deliver the flowers a day after Mother's Day on 5/14/18.

I ordered my Mom and Aunt flowers for Mother's Day to be delivered May 12th-13th. (Upgraded both to BEST bouquet and I'm an FTD Gold Subscriber. Each bouquet was $64.99 before tax.) My mom sent me a picture of hers and naturally was absolutely delighted! When looking at photo and back to what I ordered, it was not nearly as impressive. I emailed customer service regarding my dissatisfaction. My Aunt later send a photo of her flower surprise and I was actually ashamed by the arrangement! Not acceptable or near the wow factor of what I had expected. Sent another complaint to customer service. Waiting on a response.

I ordered my mom a beautiful bouquet online from FTD. What she received was a pathetic box of almost dead flowers and a whole lotta green filler! They were shipped from Illinois and she is in New Mexico. I called FTD to complain and was offered to have the order redelivered except the bouquet I ordered was no longer available. I was given two options and asked to know more about one of them. I was put on hold for ages while she went to look up what comes in that particular bouquet only to have her come back and say that one wasn't available anymore. In the end I called back again and asked for a refund, which they complied. They have proven to be totally unreliable and it's shameful that people pay so much thinking their loved one is getting beautiful flowers and get a box of crap. I'm so glad my mom told me the condition of the flowers. Do not use FTD!!!

This has happened before. We ordered flowers through FTD well in advance of our desired delivery date, only to receive an email the day before the delivery date telling us that our choice of flowers can't be delivered. This time it was for Mother's Day 2018. If the flower arrangement can't be delivered, why offer it for sale in the first place? We canceled the order, but I'm sure if we called and upgraded the order to a much more expensive flower arrangement, the delivery would miraculously become possible. This appears to be a pattern of bait and switch.

I thought it was a joke!! 1/2 of the flowers were dead, brown, limp. It is the worst I have ever seen. They want to send me more, are you kidding. I read all the one star reviews and it's not just me. Why are they sending out this mess. I still don't believe this, DEAD!!

FTD was to deliver a special fruit arrangement to my mother for Mother's Day on the Friday prior and had not. I did so as I knew my mother would not be available on Saturday to receive a package due to her outing. When I called "customer service" they claimed it would still be delivered the same day, it was not. I could barely understand the representative as their English was not up to par so I had to ask them to repeat several times so I could understand what they were communicating to me. Nevertheless, what was ultimately stated was that they had seven days to rectify the situation if my mother did not receive her arrangement fresh, which would put it past Mother's Day. They appeared desensitized to my situation and argued their point to the end. NEVER USE THEM OR YOU'LL REGRET IT! I most certainly will not!!

Ordered bouquet for Mother's Day, didn't hear from the recipient so I checked with customer service. They cancelled my order without any notice, I ordered this a week and a half before they should've been delivered. Supposed to be delivered in Canada (we live in US). Thanks for absolutely NOTHING! WARNING: Do Not Use FTD.CA.

I can't tell everyone how frustrating it is to do business with FTD. For the second, and final time, I've made arrangements to have flowers delivered to a friend and her mother and only one was delivered on time... Oh, and they're both going to the same address. Whatever you do, go get flowers and deliver them yourself if your only option is FTD. They are horrible!

DO NOT EVER USE FTD FLOWERS #FTD FLOWERS...EVER! I had ordered over $80 worth of flowers to be delivered today and when I hadn't heard anything (like OMG, thank you!) I called to check on the order and found out that FTD took my money but cancelled the ** order! They said that the sunflowers I wanted were not available so they just cancelled it and DID NOT refund my money until I raised hell. I will write this review on every single website I can find until they make it right by me and then I will never use them again. This is the second time they've done something crappy. The last time, I ordered $100 in roses for a very special occasion and the recipient got a $20 order of carnations! UNBELIEVABLE!!!

They are complete scammers. For Mother's Day they say delivery is included in price of flowers then they try to charge you an extra 18 dollars. When you call customer service to complain they act like they don't understand English.

Very unprofessional customer service. They charge you a premium price and substitute products without your approval. I called to inquire and ask to see what was delivered and I got a CS person who barely speaks English. She kept asking for information that she already had, such as "what was the item you ordered?" I had already submitted my order number etc. I realized I was getting nowhere with this CS person and asked to speak to her supervisor. I was ignored and repeatedly asked to speak to her supervisor.

I ordered flowers online from Eflowers.com FTD Flower and Gift Delivery on April 28 and they never were delivered. I then reordered on May 1st. Still no delivery and my credit card was now charged twice for $72.98 by an entity named "Flowers LLC Cambridge, MA". Many attempts to resolve this issue of non-delivery with the several "800" call center numbers and multiple emails to customer service. Also, several of my calls were outsourced to answering services with promises that I would be contacted within the day to resolve the issue. And sadly my sister never received her get well bouquet.

I won't use FTD again. The last few times I had flowers delivered to my wife, it was more like a do it yourself kit. She had to bring the package home, cut the stems and arrange them in the vase herself. When I pay all the upcharges to have flowers delivered on time, I expect the arrangement to be complete without having the recipient do all the work. Will not use FTD again.

FTD advertises on their main site that they do same day delivery. I did not ask for same day. I asked for next day only if they could deliver a birthday bouquet before 2PM. Their representative said they would try for 9AM but definitely before 2PM. I told them the recipient would leave at 2PM. I bought a $39 bouquet. They added $10 for the vase and $17 for delivery which was fine with me if they could deliver before 2PM. They did not deliver on time. I called them after that and someone on the chat room told me they had not delivered. I asked them to cancel the order. They said they would be glad to cancel it but they didn't. I called the bank to cancel the charge but they said the cancellation would have to come from the florist first so I called FTD again.

I ordered an arrangement 6 days before my relative's funeral from FTD. Flowers were never delivered and was told that due to time constraints they were unable to. The service was at 2 pm and when I placed the order I specified that time with agent. Was told that they tried to call the day of funeral, but got no answer. All lies. Do yourself a favor and never order from this FTD establishment. How humiliating that they could not honor a burial-funeral request! I will never, ever use them or refer anyone else to them again. Never!!!!