FTD Reviews

Do not use this business. I have been ill and my daughter has been wonderful in caring for me. I wanted to surprise her on her birthday by sending her flowers, balloons and a stuffed animal to her job to say thank you. FTD ruined it. I paid $85.00 and the flowers were not delivered until right before she was leaving work. Do not use this company!!

Ok... so I have literally never posted anything online review before this, but I am really angry. I have used ftd several times in the past couple of years, and most experiences were satisfactory, but the company has gone down hill. I ordered flowers this past week for a friend of mine whose husband died unexpectedly from a heart attack. The bouquet was blue hydrangeas (the flowers she had at her wedding) and white roses. It wasn't cheap. It was $128 and change. The bouquet she got had no hydrangeas. It had white lilies, some cheap yellow filler flowers, and some other pink cheaper flowers. How did I go from white roses and blue hydrangeas to pink and yellow bs??? It wasn't even the vase they advertised. Also, it showed up a day late.

My husband wanted to have flowers, chocolates, and bear delivered to my office on my birthday. He ordered on line specifically so that he could verify that the flowers would be delivered on my birthday. He specifically choose the second choice of flowers so they could be delivered. I called to find out why and was told that they were NOT sent to my office until 6:24 p.m., by the way we close like other business in the area at 5:00 p.m. No call to check time. I requested that the flowers be delivered to my home since I would not be at work the next day and was told that was fine and that they would upgrade the flowers. Next day by 2:00 no flowers, I called to find out that they were refusing to deliver to my house. No call from FTD. No follow up whatsoever if I had not called. Also it is interesting that my husband account was debited the amount in 1 day but takes 5 to refund. I would highly NOT SUGGEST to ever use this company!!!

I ordered a $70 total bouquet online, which was supposed to be the "upgraded" BEST bouquet. What was delivered was equivalent to a $9.99 grocery store bouquet of flowers. I was so embarrassed when my friend sent the photo that I contacted FTD. They offered to "swap out" the flowers. I declined, as it was a surprise gift for a friend and a swap out is less than acceptable. They then issued a $20 credit after sitting on hold while the customer care representative called the florist and proceeded to tell me I only paid $40 for flowers so I got what I paid for. Again, I told her that I ordered the largest bouquet and asked if I was able to send a photo of the bouquet that was delivered so that she could see for herself. She declined and said all she could give is $20. I would have expected a much larger credit for the embarrassment of the situation.

Ever since her 1st birthday, I have given my daughter roses on her day. First time she didn't receive them was on her 22nd birthday, thanks to FTD. Ordered them a day in advance and asked for morning delivery. I received no emails confirming delivery throughout the day, so I constantly checked their website and was told the order was "in process." When I called my daughter at 7:30 PM, she had still received nothing. Called FTD, and was told the florist who was supposed to deliver it was probably closed, and would it be OK to deliver them the next day. At $62.81 for 6 roses, the answer is no, it wasn't OK. It took me a generation building a memory, and it took FTD only one time to destroy it. Thanks for nothing.

My wife received horrible news that something was wrong with her heart. She is having a hard time and I was trying to cheer her up as she likes flowers. I can't get it right now due to a recent back surgery less than a week ago and I wanted her to know how much I loved her. Worst customer service. They don't deliver as promised. They never called me to tell me my wife would not receive her flowers. Kept giving me excuses say long no local florist would accept order. Of course FTD didn't call me to tell me they were not making delivery. I had to call them and all the customer service manager kept saying was he was sorry. You think I would have learned since this the second time? This has happened a year ago. The unhelpful manager just said they take 1000's of orders a day and they just made a mistake on my order again.

I ordered my flowers on 9/16/16 for 9/17/16 to be delivered to my mother on her 57th birthday, since I couldn't spend THAT day with her. When I saw her the next day I asked how she liked the flowers and she told me she never got them. When I called their 24/7 customer service line that night, I was on hold for about an hour before I became tired of listening to their hold music- assuming the 24/7 was a typo or recently changed. I then called this morning 9/18/16 and got in touch with someone almost immediately. The man barely spoke English and informed me that they could not find a FTD certified florist near that location. Which is all fine and dandy, BUT WHY DIDN'T ANYONE CALL ME?! He gave me a half sympathetic apology and asked if I'd like to place another order... Why would I place another order through a company who over promises and under delivers? No, I asked for a full refund.

I order flowers, a stuffed bear and a card from ftd.com, for my 18th wedding anniversary and these bums did not deliver on the day they said, so I called and talked to some rude ** that informed me they could not fill the order! They never called, texted, or emailed me to let me know this! Rude Bastards!

Ordered flowers to be sent in time for a viewing 2 hrs. prior to a funeral. Flowers arrived in a broken vase a half hour before the funeral so not in time for the viewing as it was promised. I had specifically asked if it would be delivered in time for the viewing and was told it would be there in time. The top edge of the vase had chunks (large pieces) missing from it.

I ordered a sympathy flower arrangement to arrive the next day. This was for a family gathering between 12 pm and 6 pm. Called customer service between 12 pm and 4 pm (that day) four times looking for status. Each time they would put me on hold for 30 seconds to reach the local florist. Each time I was told they are not answering and they will send them an email. Something was definitely not right so went online and saw all these frustrated customers. Called immediately (5 pm now) and requested a cancellation and refund.

I wish I saw this review site for FTD before placing my order. I used a Groupon to place my order and also found out that they offered a promotion that day for free shipping on a specified set of flowers. I placed my order only to find out that I had been charged for shipping and the flowers that got to the recipient were different from the ones that were advertised. When I called to complain about it, Joe the manager offered to give me a $20 coupon to reorder from FTD in the future (what a slap in the face)! Would not order nor recommend FTD to anyone.

I ordered a large bouquet and upgraded it to "full and lush," with a teddy bear, for someone in the hospital. The bouquet was supposed to include lavender stock, Matsumoto asters, iris and daisy poms, and a lantern style vase with a clear glass cylinder. But the bouquet received was nothing like the photo of the one I chose, and there was no lantern style vase - it was a total embarrassment. I contacted customer service and basically got the runaround. No discount, no apology, no refund; just a lingering feeling that I was robbed and there was nothing I could do about it. How can this company get away with such blatant disregard for their customers?

I paid $18 for shipping fee (yes this is what they charge you!!) and they ended up shipping my flowers UPS! My aunt did not receive them until 6pm that night. What a horrible way to do business. Had I known I was using UPS I would have shipped them myself and saved me the $$ and my aunt would have had the flowers that day to enjoy for her birthday. Go with another flower company instead and save your $$.

First and last experience ordering from them. Flowers did not arrive even though all information and spellings were correct. Flowers did not show up at hospital and I am very embarrassed. I ordered in plenty of time for these to have been delivered if the local florist had cared and the order had been placed by FTD.com. Dealing with customer service offshore was a nightmare.

How embarrassing to order a sympathy bouquet for a dear friend of mine, and the order I placed didn't even come close! Who sends sunflowers and daisies as a bouquet for a funeral?? When I called to speak about my disappoint the CS AGENT first tells me she will give me 20% discount which only $5.16, and proceeded to tell me it's up to the florist discretion as to how the arrangement will be put together! THEN WHY HAVE PHOTOS ONLINE FOR Flowers that will not be sent??

Had the worst flower delivery - or should I say, "non-delivery", experience ever! FTD were supposed to deliver the flowers to my relative in Toronto, Ontario on Friday. Not only the flowers were not delivered, no one even bothered to let me know. After several unsuccessful attempts to reach FTD customer service by e-mail, I finally called them on Sunday (the flowers were still not delivered!). A disinterested, sleepy customer service rep told me that they will deliver the flowers on Monday. Guess what: never happened! FTD took my money and never provided services. They simply ignored me. I will never use them again!

When my father in law passed away, I purchased flowers from FTD for next day delivery to my mother in law. The next day, FTD called me - after it was too late to have the flowers delivered that day - to tell me they didn't have the bouquet in stock and asked if they could order a replacement to go out the next day. I said OK, but please remove the next-day charge. They proceeded to order flowers that were 15 dollars MORE expensive than the ones I had ordered. THEN, the next day FTD called me - AGAIN AFTER IT WAS TOO LATE - and told me they couldn't deliver the flowers, and offered to deliver them 3 days later - 5 DAYS AFTER THEY WERE SUPPOSED TO ARRIVE. This is the worst customer service experience I have ever had, and my mother-in-law still doesn't have her arrangement.

I ordered an arrangement for a funeral using Ftd.com. The arrangement was described as "full" and "lush" containing lavender roses, lavender stock, and pink stock. I was very embarrassed when the arrangement sent was extremely small, contained dark pink roses and no stock at all. I submitted an email complaint but Ftd.com did not respond. I followed up with a phone call requesting a full refund. The agent's English was very difficult to understand, but she told me the best she could give me was a 20% refund. I will never trust FTD.com again.

I am a local florist and I want to tell you what really happens when you place an order for delivery of fresh flowers with FTD. This does not include flowers that are shipped in a box (that's a different matter completely). I'm talking about the floral choices you make on their website for flowers designed by a real florist. First of all, you need to know FTD is NOT a flower shop. FTD is an order-taker with a gigantic Internet presence. They pay a lot of money to Google and other search engines to be in your line of sight.

Purchased a bouquet for $59.99 with a 20% off coupon, and ended up being charged $80.00!!! Extra charges on top of extra charges not disclosed at point of purchase. Continued BAD customer service with a snarky, wise ass and condescending attitude that never resulted in a refund, apology or any action whatsoever. Will NEVER purchase again. Also BEWARE - FTD and ProFlowers are the SAME company and share the same practices.

Ordered well in advance. Order received on correct date but horrified to open the box to a few menial flowers that would NEVER bloom into the bouquet ordered. Seeing it brought me to tears!!! I send a complaint and received an email saying that they were looking into it but I really hope that a company that has been around for so long would value customers and quality. It should be illegal to bait and switch. Oh yeah, it is. Look at the website for the Belle of the Ball. I paid for the upgrade as well. This pales in comparison. I got screwed!

I orders a tree with pink buds for a coworker that passed away. My team collected cash and decided a plant or tree would possibly last longer. However, at the viewing I noticed that a pink flower arrangement was delivered in error. I immediately emailed and call to report the discrepancy. I was inform the florist would correct they did not. I will not use FTD again. The 17.99 service fee does not assure good service.

Ordered flowers for my mother in laws birthday on Monday night. They were to be delivered sometime on Tuesday!! At 1:00 Tuesday afternoon I got an email saying they were sorry to say that they couldn't fulfill my order!! I called customer service and after sitting on the phone for 20 minutes - I was told that they couldn't find someone to deliver to that address!! But please accept a $15.00 gift certificate to use on your next purchase!! Terrible, terrible service!! Why would they wait till 1:00 the next day to tell me!! And then to insult me by offering $15.00??? Never again will we use FTD.

I was ordering flowers for my mom, who had just had a stroke. I went through the whole webpage selection process, filled in all the fields, and then at the very end this service fee of $17.99 shows up. While I am certain that part of that is a delivery fee (or perhaps I shouldn't assume), that is pretty outrageous. Then, of course, they offer you a great deal... $19.99 to become a member of their club for a year, with free service fees for the subscription period. Now I am feeling completely manipulated. I called their customer service number, told them why I am not ordering flowers from them, and found a local flower shop near my mom to order the flowers from. And guess what, I saved $10 doing it that way. Good-bye FTD.

I paid $77 for my order which showed up absolutely different than the offer on FTD website. The flowers, the vase - nothing matched my order. My complaint was not answered as well.

I was using my United Airlines Rewards points and chose two plants from their list. After putting in all my info and seeing that 25,000 points would be deducted from my United account... I clicked confirm and then got a message that FTD was charging my credit card. I immediately clicked on the button that said "you may cancel within 24 hours." I received written confirmation from FTD that my order was cancelled. I wrote a complaint to United and received an apology from them in writing. A few days later one of the plants arrived and I spent hours on the phone with FTD and United trying to straighten out the problem.

I placed an order for flowers with ftd.com on 7/7/2016 for my grandmother's 90th birthday. On 7/11/2016, the day of the scheduled delivery, I received a phone message from ftd.com asking me to call them regarding my order. Upon calling them back, a representative explained to me that the florist had contacted them and was confused that the zip code on the order did not match the address. The representative explained that, because of the confusion, the florist did not deliver the flowers. I checked my order receipt email and indeed the city part of the receipt's address, which was shown as Calumet City, IL, did not match the zip code 60643 which is actually Chicago, IL.

The prices that are advertised on the website are a complete scam. Between handling fees of $4.99, a sales fee of $9.35 and a service fee of $12.99 this is no bargain. When I inquired about the extra charges I got a very short explanation of "Due to the nature of the flowers some additional fees are added to the order to ensure quality is preserved and the order is delivered".

I ordered same day delivery for flowers for my sister and was charged a same day fee of 22.98.The sent me an email saying that the florist they contacted could not fill the order yesterday but would do it today. My sister never called me so I contacted FTD again. They said that the florist could not fill the order and wanted to send it to another florist. I said OK but I'm expecting a full refund of the service fee. I will never buy from FTD again. I should have gone to Wal-mart. If they hired people who could speak English this might have gone better.

Recipient's family member was waiting to receive a call about delivery of the flower delivery, never got one. They checked outside and found the flowers dumped over on the ground. Sent me the pictures of how it arrived and not only that but the flower arrangement was not even what I selected on my order. I paid $80+ for what looked like flowers in a plain clear vase I could have bought from Publix and dumped there myself for $25. I ordered "full and lush" CCC FTD Purple Pop Bouquet to be delivered in a purple vase. I am very upset and feel I've been scammed. Never will I use this company again.

I ordered flowers for one of my best friends and had instructions to deliver by 2 pm. I paid almost 20$ for the delivery. To make sure they delivered on time, I called that morning at 9 am and talked to them and told them about the time because of her work schedule. They assured me it will be there. At 2:30 I called and they told me it won't make it until 4:30... 5pm. I can't believe how unprofessional they are. I read horrible reviews but gave them a chance and never again!!! BE AWARE of this unprofessional company!

I received blue roses from my fiancé for my birthday at my office on Wednesday, but I had to go out to the Appalachian Trail to pull him off because of an infection; so I left the flowers in the office over the weekend. I filled the vase up with water. I came back into the office on Monday, expecting to find drooping roses, but instead I found a dozen full bloom roses with new growth on the stems. There wasn't even a slight bend in the stem. I am so pleased with the roses except I cannot dry them now because I want to see if they will grow from the clippings since I have never seen any cut roses grow new shoots before this.

First experience: I was sent a 20% off of $50+ order code via email. Before the checkout, I entered the code and it showed up as 20% off but wasn't deducted from my total. I figured it would deduct the savings after I checked out. I was wrong. I contacted FTD and explained what happened. They said they would mail me a gift certificate. They sent me a coupon for 20% off of a $50+ order after paying full price and no discount.

I ordered lavender roses for my 32nd anniversary. However when my wife got the delivery she received something other than what I ordered from FTD.com. She received a mixture of other less expensive flowers. When customer service was contacted they said they will pick up the flowers delivered and exchanged them with the ones I ordered. However they never came to pick them up and repeated calls to them were just empty excuses about why they haven't deliver them to me. This is a very unscrupulous company and they are on the internet trolling for their next unsuspecting victims.

My wife ordered a bouquet of flowers for her friend's mom's funeral. Since it was out of town, she couldn't use local florists like normal, so she decided to try FTD for the 1st time. Website was nice, she picked a pretty one, it was a little expensive with the extra fees, but okay. 2 days later, we attend the funeral and no flowers... We got online and filled out the complaint form that promised a response in 48 hours. Several days later, no response so she called the customer service #. They verified that the local florist did not make the delivery and told her she would receive a full refund. Of course that doesn't pay for the embarrassment of not sending flowers to your close friend when her mom dies!

I recently ordered flowers through the FTD website and it was by far the worst online purchase experience I have ever had the displeasure of experiencing. It started with an email from FTD stating they had a promotion in which they offered $20.00 off your next order. I did not realize it at the time but I was about to become a victim of a classic "bait and switch" scheme because unbeknownst to me, they tacked on a $29.00 service fee to the order. This was a surprise because I signed up for an FTD account so that they would waive the fee. The fee only applies to those who do not have a FTD account. I ordered flowers under the impression that I have an FTD account.

WARNING to anyone about using FTD Flowers... Awful company with horrific customer service and false advertising. The arrangements that are delivered are a cheap, garbage representation of what is pictured on their website. A picture with roses and trumpet lilies arrived with carnations and weeds. Their delivery promises are lies and when confronted about it, their offer of compensation is ridiculous. I ordered flowers for a good friend's funeral and not only were they not delivered when promised, they were delivered to the wrong address. Then, when the flowers did come the greeting card I paid for was not included, and the flowers looked terrible. Certainly not an 80.00 bouquet that was supposed to have roses and hydrangea, instead it came with with carnations and dirt cheap Peruvian Lilies. Shame on you FTD for taking a heartbreaking occasion and making it much worse!!!

I ordered flowers for Sunday delivery. FTD didn't deliver on Sunday and never notified me of a delay/problem. Responded only after I inquired about order status. I called CS. The first rep said they couldn't find a local florist. Nice! She didn't even apologize. I asked what they were going to do to fix the situation and she offered 10% off and delivery on Monday. I laughed and asked for a manager. The manager did apologize but said she couldn't offer more than 10% off. I asked to speak with a higher manager and she transferred me to a "Refund Manager." He offered me 50% off. I suggested he would give me a full refund and deliver the flowers but he refused. I told them to refund and cancel the order. The worst part about this experience is that they didn't even bother to notify me about delay/problem until after I sent an inquiry. They simply didn't care. Would never use this company again and wouldn't recommend to anyone.

I ordered flowers online today and recognized the FTD name. I looked up coupon codes in order to get a discount and unfortunately at the time of check out, I could not use the code, the flower choice was already discounted. I accepted the disappointment and went to complete the order when I noticed it was higher priced than I expected. They not only charged $17 as a service fee, but they also changed the price of the flowers. The flowers were suddenly $4 more than they were initially. It was odd so I signed out and resigned back in, and the flowers remained at the appropriate discounted price, so I accepted the $17 service fee that they did not explain and I went to check out. They only gave you options for a gift card, not a coupon at all this time. So strange.

I placed an order for FlowerSale to be sent to my wife's office. It was almost 4 pm before the flower finally arrived and I had to call twice just. The flowers were not what I ordered. So must for a day of flowers at her desk. Instead she got to stay late waiting on a delivery guy. What an absolute waste of $120.00.

Flowers arrived on Saturday. Should have notified florist immediately, but busy with helping my daughter move and getting ready for graduation. Roses in the arrangement should never have been used. Completely opened. Flowers were not fresh. My husband spent over $70.00 to send. Worst delivery I have received in my 71 years. Called florist and let them know. Response, "We are one of the most highly recommended florist in the area." I have used other Dallas florists with much better results. I bought flowers for my daughter two weeks ago from grocery store. Still look great!!

I ordered flowers from www.FTD.com and spoke to a live person to place my order. Flowers were to be delivered the next day, I was told NO PROBLEM!! I called back to check up on the order a week later when the recipient never mentioned getting them and FTD said the flowers had NEVER been delivered. FTD CS person said he was waiting 15 minutes to call the local florist back that had the order to confirm when they were going to deliver them. I had not been notified of any problems or issues with the delivery and I had not been refunded.

On May 21 in the morning, I placed an online order for flowers to be sent to my sister-in-law who had been in an awful car wreck. They were to be delivered on the same day, site said orders before 2 pm would be delivered, I called to see if the flowers arrived. They were a NO SHOW! I called FTD, I was informed they were not delivered. I know that. They could deliver in TWO days. I was so upset! Finally told the lady to just cancel my order, the damage has been done. Please do not order flowers from FTD if you want them to arrive.

Not as advertised. I have pictures to prove it. Glad it got there on time (expected by the $20+ service fee) but the bouquet looked sad and not worth the $50 ($75 total with fee and taxes). Needless to say, I will not order from here again or recommend it to anyone.

I called FTD to order flowers for my Aunt's funeral. I was surprised (I don't know why) to find that I was speaking with a person in India, or Malaysia, or Philippines. The woman taking my order was very lovely, but it took twice as long to order as she slowly repeated every word that I said back to me, and I had to repeat myself several times as she did not have a complete understanding of things that I was saying. She was doing her best. I dictated the card to be attached and when I saw the card on the flowers... it was ridiculous! My sister and I laughed out loud at the way it was worded with no punctuation, it had a different meaning. I will not use FTD again, I do not support sending our jobs overseas for corporate greed! We have capable people in the US to man call centers! Pay them! I have washed my hands with you!

I know that it is difficult to trust what you read, however, I assure you that this is legit. I created an account just to leave this warning. We found out Sunday morning that a friend had passed away and we contacted FTD to order a casket spray for Monday to be delivered by 10:30 am. Knowing it was Sunday and online orders do not offer time frames for delivery, I called the FTD toll free number and the person taking the order supposedly called several florists to ensure that they could comply with the time frame. It was confirmed, my order was placed (over $300.00 arrangement) and we were to be contacted by the florist at delivery time.

We ordered flowers for Mother's Day (The FTD® Brightly Bejeweled™ Bouquet - VASE INCLUDED 16-S4S) with delivery day on Mother's Day in the Birmingham AL area. Flowers were never delivered that weekend. After waiting 70 minutes on the phone, customer service apologized due to the overload because of Mother's Day. They gave me a full refund of $62.49 and suggested to place the same order with delivery date Monday May 9 the following day of Mother's Day. Customer service employee said they would waive the shipping fee ($17.99) as a courtesy for the inconvenience. I gave them the benefit and agreed. To my dismay, the flowers were never delivered even by Wednesday May 11. The second order did not include the vase and this is why they charged me $55.49. However, they were supposed to waive the standard $17.99

When I sent flowers to my mother-in-law on Mother's Day I gave FTD the incorrect address. I tried to contact them via email and telephone. I received no response via email and because of high volume on Mother's Day weekend I couldn't get through via telephone. I called 5/13/16 to find out where the flowers were delivered to. Still waiting to hear back from them. Especially since the incorrect address I gave them apparently doesn't exist. It is an empty lot. In the end it was my fault but still would like closure.

Flowers were not delivered, ordered on Tuesday for Friday delivery, order confirmed via email. Called on Saturday because flowers were not delivered, spent hours on the phone trying to make this right for a Mother's day delivery. They could not accommodate me. They told me there was no way they could deliver on Mother's day, Tuesday would be the earliest. After I hung up I got an email from FTD saying call before midnight Saturday for Sunday delivery?? It was well before midnight when I spoke to FTD rep, yet they told me Sunday was not possible.

My wife ordered flowers through our bank, which in turn was from FTD, for her mother for Mother's Day. The flowers never made it on Mother's Day or even the following three or fours days after. We had to contact FTD ourselves to see what was going on after they didn't respond to our email reply. The first time we contacted them the customer service lady laughed about them not being delivered due to the fact that the florist couldn't or wouldn't fulfill the order. So they were supposed to be redone and delivered the next day or so for a $20 discount. As stated earlier they never got there. After two additional days, we contacted FTD again to see what the issue was, and again the customer service representative chuckled that they couldn't be delivered because the florist they chose doesn't deliver Mother's Day gifts after Mother's Day.

If you want to 'take a chance they MAY get it right', then FTD is your company. If, however, you want some assurance that they will actually do what they say they will do, then I'd suggest looking elsewhere. FTD is a horrible company that doesn't seem to know what they are doing. I tried to use them to send my mother some strawberries for Mother's Day. I put in the order well in advance (about 10 days prior). I asked to have them delivered on the Saturday before Mother's Day (thinking that would be easier/less busy)...not. Nothing showed up on either Saturday or Sunday. I followed up on Monday. The strawberries made it as far as Natick (about 3 or 4 towns away). I guess I should have asked my mother to drive to Natick to go pick them up. :)

We ordered flowers for mother's day well in advance. We even wanted them delivered on a Friday, not even the actual chaotic day of mother's day. Well, they contacted us on Friday evening, the same day they were to have been delivered, only to say, "sorry we don't have the flowers and they wouldn't be delivered"!!! Not only did they not have flowers whatsoever, but they couldn't get any flowers until Tuesday. At least a week after I ordered them...after mother's day. Customer rep didn't want to deal with it. She immediately wanted to get off the phone and refund our money. I don't want the money I needed flowers. Worst part is we live in NC, on Fort Bragg...my mother in law in GA. We couldn't get her a present for mother's day since we live so far away. We felt so **. We had a plan, and FTD didn't deliver. NEVER EVER USING FTD.

This was a very disappointing experience with FTD. I am positive that I will not use FTD again nor will I recommend services or products to anyone I know. I will actually go out of my way to make sure anyone I know will not waste their time or money with this company. Not only did you change my order and fail to deliver it on the correct date; you couldn't even deliver it on the date that you promised which was 2 days later. I was left 2 messages regarding the order and each time I tried calling, there was a 30+ minute wait. Who has time for that? Thank you for my refund! I will not be returning. I would suggest to find other florist/vendors to use in the Kent, Wa area because the ones you have are not reliable after high volume holidays and has caused you to lose a customer. I didn't even get a courtesy call regarding my refund, they sent me an email to tell me that I would be getting my money back in 5-10 business days.

Flowers were supposed to be delivered on Friday May 6th for Mother's Day that weekend. Flowers never received, called that Saturday and they said basically wait until the florist is open. Then on Monday I had to call back, they said they had never sent the order directly to the florist, apologized, said it would be delivered that Tuesday. Called on Thursday, still not delivered, and they said the florist could not deliver because they didn't have the right vase! They never contacted me or even emailed saying it wouldn't be delivered. I asked for management, guy got mad and yelled at me and then canceled my whole order.

My daughter ordered me an $85 arrangement almost a week before Mother's Day for the event. I just received the joke Wednesday 3:26 pm May 11th. Pink Poise Bouquet. Instead of a cut pink globe vase they gave a cheap clear cylinder, 5 roses, 1 Asian lily bud, 2 carnations, 3 tiny carnation bud sprays that look like they will not open, 3 alstroemerias tiny and too immature most of it to open. Came by UPS and the box was very hot. I opened the door to the delivery so it didn't sit there.

If I could give FTD 0 stars, I would. We purchased flowers to be delivered on Mother's day to my mother in law. She never received them period. We called the Monday after to ask why and were told that they would be delivered on Monday which defeats the whole purpose. They said that they would send Monday and they would refund. Monday came and went and no flowers and only a 6 dollar credit. We wait to see if Tuesday they would be delivered and still nothing.

So images below what I ordered for my Mom and what she just got. Mind you they are a day late, had to call this morning to see why!! They really did not have an answer. I ordered the "better" bouquet. Ya, right. So I have sent the terrible arrangement pic to FTD no answer yet. I paid a lot of money for these. The girl at the grocery store could do better than this. No bear was included, see the piece of paper on the top? The greeting card I paid 5.00 for!!! Go with a different company. This one is just terrible!!!

I ordered flowers for my mother in law, which were to arrive on a Saturday. The order was not even thought of being delivered until the following Wednesday! There was no apology and they tried to place the blame back to me, even though I ordered 2 weeks prior to the delivery date. I will never use this service again as I am very dissatisfied!

On April 30th, I placed an order on FTD.com for Mother's Day flowers. I selected a delivery date of Friday, May 6th (2 days before Mother's Day). I called my mother on Sunday, May 8th and was surprised to hear that the flowers had never been delivered. I contacted customer support via the FTD webpage (email) and received an email response saying they would look into it.

I ordered a Mother's Day Plant on 4-28-16 to be delivered 5-5-16 not a problem. I gave all info and got a confirmation page. I was good to go feeling getting that out of the way. I was happy about what I got and excited as it was a favorite. I waited till Sunday Mother's Day to call no plant. I called them that night 5/8, never got anyone but sales who could only take info and pass it along. Never heard - two days later found Email address on phone, sent a inquiry as to such. Finally heard today 5/10 that card did not go thru, no call which they had home phone since 4/28, no email had since 4/28, also had confirmation page with number saying it went thru, but that's the best they came up with. It seems to me when something as important as Mother's Days for your 88-year-old Mother will and should be trusted to a crappy company like FTD or eFlowers, never. I still have order confirmation page and can forward if needed.

THIS COMPANY IS HORRID! I ordered an arrangement for my mother for Mother's Day. Not only was it TWO days late, they charged my card 3 times. The message on the card was not correct and made zero sense to my mother as she was reading it, the flowers were wrong and 3 times smaller than what I paid $80.00 dollars for and the vase was wrong. I called to get a full refund and they informed me that they will be going to my mother's home to collect the arrangements and will give me a refund. That is not right or okay EVER! I told them that she will be keeping the mistake that they made and I want my full refund. They told me that they will be sending it over to customer service so that they can review this. I will NEVER order from here again. Biggest MISTAKE. Don't order from here.

FTD did not comply with anything. What they did is give me a coupon as a form of not complying with my order. And that's talking to a supervisor. Very disappointed and very very mad. I'll take my business elsewhere where I am more appreciated and not told they can't do anything else for me. As a customer service agent we do all that's possible. Obviously that wasn't the case here. My wife didn't get her flowers on Mother's Day and then she got less flowers two days after. Unacceptable. And I will not use them anymore.

Order flowers for Mother's Day on May 2nd, no flowers delivered all week and through May 10th. Called, waited 2 hours on hold and then was told they could not find a florist. Instead of being a good company and emailing me so I could find other options, no they kept my money, which they graciously charged my account right when I ordered, and then made me wait two hours on hold to simply request a refund. They could have simply refunded when they knew they could not perform, no they wanted the money. GREED. Hope they go out of business.

I ordered flowers for Mother's day one month in advance. I received an email on the day of Mother's day, at 8pm, stating that the florist didn't have flowers to deliver. Given those facts, this is ridiculous that FTD conducts business in this manner. I've voiced my complaints and was told that I could either be offered a full refund or a 30% discount. Given the amount of profits made on Mother's day alone, it's not right this is the best they can do.

FTD.COM does not deliver flowers as promised. I ordered over $220 flowers (including the delivery charge) to send to my mother and two sisters. They had no problem to take my money and promise delivery on Mother's Day. Two days later they still have not sent my flowers. They should not promise what they cannot deliver. When called their customer service to complain the hold time is 30 min or more.

I want to thank FTD for ruining not just one special occasion but two back to back. This year Mother's Day and my anniversary were May 8th and May 9th. I scheduled ahead of time for an arrangement to be sent on both days. A different arrangement for each occasion. FTD did not deliver them on Mother's Day weekend and for my anniversary. When I called to ask about the arraignment I was told to wait until 9pm. Then calling after waiting the appropriate time, waiting for over 30 minutes on hold, I was told to wait until the next day because they need to ask the florist what the issue is and they went home.

For Mother's Day, I ordered an exquisite size bouquet of flowers that came with a small box of chocolates which cost $74.99. First I had problems with the website so I called. A woman with an Indian accent placed my order. Luckily right after I hung up I checked my bank account to find out that she charged me $160, more than twice the price. Of course when you call back and you request customer service your call is not answered promptly like it is when you are making a purchase. They make you jump all these hoops and wait on the phone a ridiculous amount of time to talk to someone. I finally was able to do that, and get a refund, I hope at least since all I have so far is a cancellation confirmation and not the actual refund.

My wife and I ordered flowers for both of our mothers from here. My mother-in-laws flowers were delivered to a neighbor. This neighbor is a **, so we had to call the florist to have them make another bouquet and send it over. My mother's flowers still have not shown up yet, nor any kind of update from the local florist after multiple phone calls. Moral of the story, go pick some dandelions, it will be more fruitful and less stressful than ordering from these jokers.

Called them just now monday. At first said they would send a much better bunch for all the problems. Then... nothing they can do. What a joke. They refunded our money. Oh boy tell that to my 80 year old mother.

On the Sunday before Mother's Day, I started researching flowers for my mom and girlfriend. I had never used FTD.com previously, but thought I would be getting a superior product since they contract with local florists to arrange and deliver their products. I found an arrangement for my mom and my girlfriend that I was sure they would enjoy. I also decided to purchase their Gold Membership in order to ensure that the orders were delivered without issue. I set up both orders to be delivered at their respective places of employment for Friday, May 6th. May 6th comes around. My girlfriend receives her arrangement. It comes in two different boxes, via UPS, and neither box contains the flowers I had picked out. It's alright, my girlfriend is very happy and surprised by them.

Ordered and paid for arrangement Thursday, May 05. Was supposed to be delivered Saturday or Sunday, never arrived. Called customer service 4 times, only get to speak to reps with English as a second language. They repeat what you say, promise to fix the problem. NOTHING YET. NOW TUESDAY BUSINESS DAY. Beyond frustrated. FTD stole our money, no product delivered. BBB next. WILL NEVER ORDER FROM THEM AGAIN!

Ordered flowers on a Thursday for delivery Friday for Mother's Day. On Friday late afternoon received an email that the item wasn't available. Called customer service and spoke with a woman who said she would resend the order for delivery Saturday. The flowers were never received for Mother's Day. Sent several emails requesting delivery confirmation and never received a response. Called Monday and was told the representative I spoke with Friday cancelled my order, "per customer request” – a plain lie. I will never order from FTD again.

I ordered what I expected was a lovely flower arrangement for my mother-in-law, to be delivered on May 6th, for her Mother's Day present. Nothing delivered on Friday, Saturday or Sunday. Flowers come today, and are dead and MOLDY. Awesome. I call Customer Service, ask for money back and a new arrangement sent at their expense, and this was unacceptable. Will refund the cost of the flowers and let me do a new order at 20% discount. Um, no, I got a coupon for ordering that was better than that. Ask again for another bouquet to be sent. Nope. They won't do anything. I tell them refund the $$ and shipping charge, and I will not be ordering from FTD again, and rep hemmed and hawed about refunding the shipping. Odd that you can't review items on the FTD website. 1-800-Flowers, here I come. Just a huge disappointment.

My son and daughter-in-law sent me flowers for Mother's Day 2016 and I received a little paint bucket with flowers that looked like a bunch of flowers that you could buy at Walmart for 5.99. Well I sent a picture of the flowers to my son and thanked them for sending to me. I shortly received a picture back showing me what I was supposed to receive was a large bouquet of purple flowers (my favorite color) with a cut glass vase. Ha ha ha, I got a paint bucket instead. The bouquet they paid for was 64.99, the bouquet they sent was 44.99. Looks like they made a cook 20.00 on that transaction, but even worse, the flowers I received didn't match any of the flowers that come with the little paint bucket, not even close.

I order flowers on 5/5/2016 (Thursday) for next day Friday delivery. These flowers were for Mother's Day. Flowers never arrived. Got an email 5/9/2016 stating the arrangement I ordered was no longer available in that area (Houston, TX) and I could contact FTD for a replacement arrangement. No thanks. The flowers were for an occasion that has passed, however my credit card was charged the $74. I spoke with a customer service rep on 5/8/2016 once I realized the flowers had not been delivered. She offered little help and was sorry for the inconvenience. It wasn't an inconvenience, it was ruined my Mother's Day gift to my mom! Very disgusted with the service (lack thereof) with FTD. I will go back to 1-800-Flowers.

I used to think that FTD was a reputable company, but their standards have declined badly. I have now received two floral arrangements from my daughters that not only bore absolutely no resemblance to what they ordered, but were of a very inferior quality. They did not even look like they had been arranged by a professional. And the purchase price was very expensive. One of my daughters contacted Customer Service, sent pictures, and was given an 8% refund. They are not even abiding by their published two-fold satisfaction guarantee. Do not purchase from them if you expect to get what you ordered.

I paid a high fee so the flowers will deliver on time for Mother's Day. I texted the recipient (on Sunday afternoon) to check on the order and she told me nothing has delivered. I called FTD customer service many times, they kept emailing me the order has processed and completed but that's a lie because the recipient has never received anything. The next day, I emailed to cancel the order and asked for refund. I got another email--the flower is on its way (Mother's Day is already over) so they can't cancel the order! Please don't waste your money, time and energy on this company. Not worth it!!

My husband and I placed separate orders with FTD for flowers for our mothers for Mother's Day. My mother-in-law received her flowers in a box, not in a vase as ordered. My mother NEVER received her flowers. We gave two date options (Saturday and Sunday Mother's Day) for delivery. I called FTD on Monday following Mother's Day. I was upset enough that my mother did not receive her flowers, but having to deal with the run around I got from FTD was as bad.

I placed a order for Mother's Day. What was delivered was not what was pictured on the website. When I called customer service they offered to pick up and redeliver the order. I had already been that route last year and the order was still not right. I had already called the florist that delivered the arrangement this year to find out where the breakdown in communication was coming from, only to find out that FTD tells the florist in their order they send that substations are ok for the order. I did not ok substations for my order. They then offered 10 and then 20% off the order, not acceptable. Do not use this florist site unless you don't care what they send because it won't be what's pictured on the site. Very disappointed with this company and their lack of customer service.

I ordered flowers from FTD, $40 bouquet, $21.99 charge for delivery. They were delivered on Friday the 6th of May, this was for Mother’s Day. Delivery came out of Salt Lake City UT. Which I didn't understand why they didn't use local FTD in the area. My mom got her flowers, 3/4 of them were dead, and the vase was cracked. So much for spending almost $70 for a nice surprise and bad quality from UPS and FTD. I will never use them again, should have stayed with 1-800-flowers, at least they find a local company for delivery.

I ordered flowers for my mother and grandmother for mother's day. I received a notification that the flowers had arrived by 1330. At 1630, they still had not received their flowers. I called and spoke to "Alex". Clearly an outsourced employee who I could barely understand. He stated he couldn't get hold of the florist and would not provide me with the info. He stated they had till 2000 to deliver the flowers. 1945 my mother shows me her flowers, which were not what I ordered at all. And my grandmother's were clearly poor quality. I ordered the most lavish of both bouquets. What I got was pathetically disappointing.

Paid extra for delivery in either Sat or Sun. Received an email Sat night that it was delivered. Mom states "nothing has arrived". It's now Sunday at 9 pm, NOTHING! Called cs, they stated they are still out delivering. Really @ 9 pm?! What's the point and who delivers at that hour! CS first states they have to call then that they will send a message. For what?? To deliver at midnight! Flowers were for Mother's Day!!! Not the next day! What BS! Demanded a full refund and they say they have to talk to the florist first! My mom never got her flowers:( That upsets me more than anything else!! FTD simply sucks! Never using them and I hope others don't either.

I can't believe anyone does business with this company or that it is still in existence. I ordered my mother flowers two days ago for delivery today for Mother's Day because I couldn't be with her today. I had to awkwardly ask my Father if the flowers had arrived yet since I hadn't heard anything from my Mom. Nope. Not even a petal. So I wait until 8:15 PM CST and still no delivery. When I call and talk to a representative she notifies me that there is NO FLORIST AVAILABLE IN THE AREA. Nice. Three days after I order them, at 8:15 PM ON Mother's Day I'm notified (only after *I* called them) that my Mother would not be receiving my gift. I will make it my crusade to make sure that everyone I know orders from a competitor as opposed to FTD. I've seen lemonade stands at the ends of driveways with better management skills than this company. Save the hassle and BUY FROM SOMEWHERE ELSE.

I ordered flowers for my mother for Mother's Day - when she sent me a picture of the ones she received, it was definitely not the bouquet I ordered. We're not picky people; the flowers were nice and she liked them. But still, not the ones my sister and I had picked out. I went online and did some research, finding out which bouquet she *was* sent. Turns out it was quite a bit cheaper than the ones I ordered (if they were the same price, I wouldn't have cared so much). After emailing FTD customer service, they let me know about their "substitution policy," where they reserve the right to completely change your order, depending on what flowers are available.

I ordered a large flower bouquet to be delivered to my mother for Mother's Day on 5/6/2016. I received an email confirming the order, the delivery, and a photo of the bouquet. When I spoke with my mom today (Mother's Day, 5/8/2016) I realized she had never received a flower arrangement. I checked with my bank, sure enough the $73.99 charge from FTD had been pulled from my account 4 days prior.

I ordered flowers and box of chocolates on May 6, 2016 with a delivery date of Saturday, May 7th. I called FTD on May 8 (Mother's Day) and was told that the florist was not making any more deliveries and would make the delivery on Tuesday, May 10. I never received any notification about it until I inquired on my own by calling. I requested to cancel the order and asked to speak with a supervisor and was left on hold for a total of 92 minutes and then abruptly disconnected. Because of your poor customer care I had to seek another establishment to save my Mother's Day for my mom.

After awful experiences with ProFlowers and 1800flowers, I thought I would take advantage of consumer reports high ratings of FTD. Although FTD delivered on time, their pictures and descriptions did not look like what my recipient received! They replaced that arrangement on time but again, it did not look like what I ordered. Always have your recipient take pics if you can.

I ordered Mother's Day flowers a month in advance. No flowers received. No notification. Not delivered. Two days later I call my mother to wish her a Happy Mother's Day - to find out flowers sent never delivered. I call in to complain. No satisfactory answers. No reasonable explanation. Same thing happened for my sister's 50th last month! Seriously? I ask for refund for flowers and shipping membership as I will never use FTD again. I was told this would happen, yet received no confirmation. What kind of company repeatedly lets customers down like this? Completely unacceptable. I am 12 hours from my family and count on other companies to help make special occasions special. This was special all right.

I ordered flowers for my mother on 01 May 2016 to be delivered on 06 May 2016. The flowers never arrived. I called FTD on 08 May 2016 (Mother's Day) to inquire about the status and find out what happened since there was no online update available. They had no information on what happened but that the flowers could be delivered no early than Tuesday and also offered a $10.00 discount on an order that was over $60.00. I said that was unacceptable as the that discount was minuscule when compared to the overall cost of the order, as well as they missed the delivery date of Mother's Day, and the also offered a seven day delivery guarantee on their website.

This is the first time I use FTD and the last one as well. I ordered it based on many positive online reviews, obviously it is not true. I ordered it, right before the delivery, I found a email that it cannot be delivered on time. What a disaster!

I paid a premium price for flowers for Mother's Day. I ordered online, paid extra for more flowers and an additional charge ($25) for Mother's Day delivery. The flowers arrived today - a day early - and were not even close to the product that was shown online. I've included the images for proof. This "bouquet" cost almost $90, which I would be happy to pay if the item were as described and the delivery was timely. It appears that I am not alone in being an extremely dissatisfied customer. This is what happens when giant corporations have no competition. Next time, I'm going with a local retailer. (The orange roses is what was delivered, the large bouquet is what I was sold.)

I would certainly give 0 stars for FTD if that were an option. I ordered one arrangement for my grandmother, and received an email at 3:30 pm on the day it was supposed to be delivered saying that they wouldn't be delivering the flowers, and offered to send an apology email to her (not making this up). She's 96, and doesn't have email. The other arrangement, ordered for my stepmom, was gorgeous in the photo, and I ordered the upgraded bouquet, thinking it would be perfect for her. Instead, she received something that looks like the florist crammed a bunch of leftover odds and ends from the shop floor into an ugly urn and sent it on its merry way.

This was supposed to be their "Exquisite Bouquet." The flowers are nearly dead in areas and it looks so skimpy compared to what the website promised that I was practically robbed. I'm not sure if there are ways to be refunded, probably not, but I can't explain how mad I am right now. This wasn't cheap... I am glad she liked the flowers though. That is the only plus out of this. PLEASE FOR THE LOVE OF GOD AVOID THIS WEBSITE!

I ordered my mom a beautiful potted plant with a cute stuffed bear for Mother's Day a week in advance. Was promised a delivery on Sat., 7th. Was given an email order confirmation & a FedEx tracking #. Well it is Sat. & no delivery. I called FedEx, they said only a tracking label was made but nothing dropped off to send out they suggested I call FTD flowers. I did only to find out they forgotten to send it out to be shipped!!! Forgot, really... Oh but they said they could send it out & it be here by Tuesday!!! Ummm, it's a Mother's Day gift & last time I checked Mother's Day is the 8th, not the 10th! I will never order anything from them again. Very unprofessional & unreliable. Waiting for my refund. Way to go FTD Flowers. :(

I received a gift of flowers from my son from FTD and I have to say that they were awful. The roses & daisies all had brown around the edges and although there were about 8 lily buds, none of them opened up. I didn't want to hurt my son's feelings, so I incorporated some other flowers into the bouquet to send him a picture. I went online to check out other reviews and saw that most of the reviews were bad. I can't believe you can stay in business with the way you send out flowers. I just feel sorry for my son, who I'm sure spent a lot more money than what the flowers were worth. Because of this, I will never use your service and I will definitely never recommend it for anyone else to use.

I will be sticking to ProFlowers. If I could give it less then one star I would! Paid for delivery before 12 pm, never came, called and was told if will be there 1:30 the latest. Never came until 3 pm when the recipient already left work. Missing chocolate, missing card, ruined the surprise being that the recipient had to go back to work just to get it.

My mom got a delivery from FTD. Well I had paid for the 4 gifts in 1 unexpected surprises ultimate gift. She only got 3 of the 4 gifts so I called FTD. I held for 1 hour, 2 minutes and 30 seconds. A girl came on, I explained the problem. She places me back on hold for 8 more minutes then disconnected me! I called back, only had to hold for 15 minutes this time, got another rep who after placing me back on hold for another 3 minutes, offered me a lousy 10% discount. I refused it. She placed me back on hold and came back after 30 seconds then offers me a 20% discount, that is the discounted price the item is selling for today versus what I paid for it a week ago. Again I rejected the offer. Well they are duplicating my order for delivery on May 24th!!! Isn't that AFTER MOTHER'S DAY?

I am writing this review following the terrible experience I encountered with your company, FTD. I placed an order for a floral arrangement to be sent to my mother's work as a surprise for Mothers Day. The arrangement was never delivered and my experience with the customer service department was very unhelpful. I contacted FTD today at 12:30pm to find out an ETA on my delivery and was on hold for 15 minutes. After the long hold I was told that they cannot give me an ETA. I informed the service representative that I am having this delivered to a business and that my mother would be leaving at close of business 6:00pm, and was assured that this would be completed by then.

Yesterday I realized that I would not be able to visit my grandmother for Mother's Day, as I had planned, so I decide to send her flowers. I realized it was getting close to the wire, but I expected I'd be able to find something to send. I'd used a floral service (other than FTD) recently, and hadn't been impressed, so I decided to use FTD this time. I picked out a nice arrangement that I think cost over $80 with everything, and thought all was well. This morning I received an email telling me that they couldn't fulfill my order, and that I needed to contact them. I called, stayed on hold, and spoke to a young lady who told me that they couldn't find a florist (in the decent-sized destination city) to fulfill the order.

This is absolutely a fraudulent business! Stay away from this company or you will be sure to be disappointed! Everything you have seen in those unsatisfied reviews is absolutely true! I received crap!

I saw the Groupon coupon for FTD flowers where you buy it for $20 and $40 goes toward your purchase. I found Lovely in Lavender Mother's Day Bouquet for $49.99. I ended up paying $38.81 after using the coupon. I received nothing similar to the picture. There are barely any flowers. These were for my mother. I am so pissed. I actually stopped on the way home to buy flowers to add to it. I sent them a complaint via email and am waiting for a response. I figured if I called them I would be on hold forever because of all of the other people they have screwed over. I will call if they don't respond though. I should've stuck with 1-800 Flowers.

Just received a flower arrangement from ftd bought by my son for Mother's Day. After opening the box, to my disbelief the Flowers were zip-tied to the inside of the box. Seriously? What do they think they are? An electronic device? I took my husband about 10 minutes to cut the stupid thick zip tied that was so tightly secure to the inside frame. We thought the flowers were going to snap in half. I don't know what woman who lives alone could possibly remove it. Whatever happened to twist ties? Not a wise choice in shipping method. As for the flowers, it was not the photo that was displayed in the brochure. I will gingerly telling my son to say goodbye to this company. What a rip-off.

NEVER BUY FROM FTD!!! I will never use FTD again!!! I have used FTD for years to send flowers to my mother when she was with us and to my sisters. I always had great things to say about FTD but never again!!! My last 2 orders have been nightmares and FTD does not care. Today I was informed that the flowers I ordered for my sister in North Carolina would not be delivered because my flowers only cost $50.99 and the florist would only deliver if they were over $70 dollars!!! Can you believe any company would tell a customer such a thing???

I received an FTD postcard in the mail to order Mother's Day flowers. I found the most beautiful arrangement of lavender and purple flowers. I ordered the biggest size, which was over $100 with tax and shipping. I was so excited for my mom to receive these flowers. When she received them, I had her send me a picture. They looked NOTHING like the picture of what I ordered!! I was so upset! I called the Customer Service and told the representative my situation. He put me on hold and never came back. I was on hold for 30 minutes until it finally disconnected. I called back and the best they could do was give me a 20% discount. My mom said the flowers were very pretty and smelled nice, which is great, but they are NOT what I spent over $100.00 on!!! I will NEVER order from FTD again!!

I received a "blooming azalea bonsai" plant from FTD floral today. Every single bloom was dead, brown, shriveled up. This plant has quite obviously been sitting in a warehouse boxed up for MONTHS. There were rocks and pebbles free and knocking around the inside of the box, and when I opened the box they flew EVERYWHERE. DO NOT EVER USE THIS COMPANY!!! Words cannot describe how awful and reprehensible their quality is. Someone should shut them down. This is a SCAM!!! Thanks for ruining Mother's Day FTD.

I ordered my Mother, who is in El Paso, TX, a Mother’s Day Gift on Sunday, May 1, 2016. It was supposed to be delivered tomorrow, May 5. I get a ring at my doorbell and it is the gift that was supposed to go to my Mother, including the card to my Mother. Grr! I call the 800 number where someone named Winona, whose broken English is difficult to understand. I ask to speak to a supervisor and some by the name of Aron comes on the line. Apologies abound but my biggest issue is that this is just another screwed up order and they will refund me 15% of my order cost. NO WAY!

I knew I should have stayed with ProFlowers. I order a beautiful arrangement for a birthday present for my future mother-in-law. It was delivered on it but it looked nothing like what I ordered. I spent most of the day (off and on) searching for the perfect flowers and vase. I was so excited about it! (Although I didn't like the $60 price.) She received the flowers and sent me a picture of the and said how beautiful they were. Glad she liked them but lil does she know that was not what they were suppose to look like. Flowers were wrong and vase was wrong. I called customer service and they only offered a 20% discount refund. (That's just on the flowers not the whole order.) I'm just let down that this birthday present I was so excited about was a big fat flop!

Purchased a plant arrangement for a family member's birthday. The plant arrived on time, however, the vase was cracked so I immediately contacted customer service via e-mail. I received a message back saying someone would be contacting me as soon as possible. Two days went by and nothing, so I called them directly. They said they would ship a replacement vase "in five days." So, on top of the two days I waited for someone to get back to me, it's going to be a week before they even ship the replacement vase. $80 for all of this? This is the first AND last time I ever use this company. I've had much better experiences with other online florists. AVOID FTD.COM!

I wish I could give zero stars. This company has not only charged me for the same thing multiple times but has incredibly rude customer service. I called them a total of five times before I had to file a dispute with my bank for all these charges. The first three customer service agents seemed fine but I soon realized one put the wrong day of delivery, one randomly cancelled my order, and the other one took my credit card number twice and charged me an additional three more times on top of the first initial purchase. Each time I call, they have had no earthly idea what the problem is. Well, the problem is multiple charges that my bank has now had to file paperwork and contact them to get rid of. My mom no longer gets beautiful flowers on her birthday because of how horrendous this company treats their consumers. It's a shame some companies don't put customers first. I will never contact these people again.

This is still an ongoing saga, but agreed with all here, this is the WORST. I cannot believe how low this company has fallen and how much disarray it has fallen into. It is a shambles of its prior reputation. Ordered a "deal" for next day delivery only to find the roses "weren't available in the recipient area." Called to replace order and dealt with a heavy Indian accent. Very apologetic but useless. The first guy ordered something and I could not understand anything he said. I called a few hours later to confirm since I got no email, spoke to a female Indian agent to find he really didn't do anything! (But she was more understandable). She did get me a new email but it came well into the morning of the order!

I received an offer from FTD florist for $10 off my order. I proceeded to place an order for Mother's Day, but when I got to the total, the service fee was almost as much as the flowers! The flowers were $29.99 after the discount, but the service fee was $21.99!!! Adding the tax, it almost doubled the cost of the flowers. I was shocked at the cost and did not complete my order. This is an unbelievable scam and FTD should be ashamed of trying to make this offer look like a deal.

I ordered sympathy flowers on 4/7. Asked for delivery on 4/8, they were never delivered. I received an email saying the flowers were delivered. I asked my friend, she never got them. I called FTD, got sent to a call center in the Philippines. They put me on hold to talk to the local florist. Went back and forth with the middle man, I could have just spoke to the local florist myself. They said it was resolved and the flowers would be delivered. I called my friend, still not delivered. I am on hold with the call center again. I will never use them ever again. Their customer service is a joke.

I will never use FTD again. I upgraded to the best flowers for my order but when my friend sent me a picture the flowers were not what I ordered! I ordered purple flowers but she got mixed bouquet of cheaper looking flowers, I was ripped off by FTD! I called customer service but they simply said they were sorry. Please do not use FTD flower delivery service ever! They will send bad flowers!

I ordered Flower on the afternoon on April 5th to be delivered on April 6th to a family member in the hospital. I received a confirmation that the flowers were delivered on April 6th. I asked my sister how the flowers looked. The reply was there was no flowers delivered. I called the FTD 1-800 number and was greeted by a woman, Rose who clearly struggled to speak the English language. After I explained what the problem was she placed me on hold. She then returned to say the florist has a new driver and the flowers would be delivered Friday by noon.

Worst service ever - does not even sound like a legitimate business. Never delivered flowers on date requested. Had to repeat the same information on several calls. No one ever called back.

I ordered a floral arrangement with one upgrade from the standard arrangement. When it arrived, it did not look upgraded. It was a very small arrangement with 3 sunflowers and some purple irises plus fill flowers and it cost me $44.99 plus 17.99 service fee. I was embarrassed to give them to her. I often order arrangements that are delivered with no opportunity to see the arrangement first. From this point on, I will never order from FTD or another company like them but will only support the local florist, which would not have to follow the "recipe" provided by the large floral company. I hope you will do the same.

I submitted an order for flowers through PayPal, but when the payment was finalized to FTD the amount was $4 higher than my authorization. Not a lot of money, but I objected because that was NOT the amount I authorized. Repeated emails to FTD went unanswered. Finally, PayPal was able to explain to me that FTD "reserves the right to charge up to 15% more" for the order!! I understood when I ordered that substitutions may be made depending on what the local florist has available & I was fine w/ that. I was NOT fine with being charged more w/ no warning or explanation, before, during or after my purchase online. BUYER BEWARE!!

I order flowers and vase for my friend birthday before 4 days of her birthday and paid around 70$ and surprised that she receive the flower without the vase. When call the customer service a lady over there is unprofessional at all. She is not nice at all and she told me that we will send a vase without the flower after 3 day??? And after I called to ask for a flower too she said, “Oh hi, think we will not send the vase because it's no longer available,” and she was really tough and not nice and that she will send me refund for the vase which as she said 5 dollars order for 70 & and the vase 5 $!!! Very bad company bad experience.

I ordered online at 7:30 am for a same day delivery. It was a gift for a new mom. Well at 8pm they still had not delivered. All they would say is "it's out for delivery". Delivering to a new mom late at night is not ok. Needless to say I cancelled the order. Sorry I didn't read these reviews prior.

I ordered some flowers for friend of mine after she gets home from hospital. Flowers supposed to be delivered on the same day and I got charged $22.00 extra for same day delivery!! However not only they did not deliver the flower the same day, I tried to reach FTD several times to find out why my friend did not receive the flowers? I got all the run around (customer support was in India) and they did not had any clue what is the time and day. They offer me 30% discount for my delivery charges (like they are doing me a favor) taking my money for doing nothing and then giving me back just 30%. And flowers was not what I ordered!! NEVER EVER AGAIN I WILL ORDER FLOWERS FROM FTD!! DO NOT EXTRA FOR SAME DAY DELIVERY BECAUSE IT WILL NOT HAPPEN!!!

Ordered flowers March 18th. Never received any confirmation from FTD or the florist they used. Tried all day to follow up but the online email system does not work and the order status automated system on the phone just assures you that your order was received. Finally called next day and went through on the new order line. She called the florist they used while I was on hold and said that they sent the flowers and were sorry that they forgot to send a confirmation email. I then asked who they used and she told me she did not know, only a florist ID number she had and that would not help me in knowing who it was. SORRY SETUP!! She then wanted to know if I wanted to place an Easter order! Are you kidding me?? You should refund me the money I already sent for the crappy service. NEVER AGAIN. Don't use them.

My husband's grandmother passed away on 3/6/16 and I wanted to send my mother in law in Maryland something beautiful. So I searched and searched for sympathy flowers and then I came across the Precious Heart Bouquet and I thought "wow she would love these." We have used other companies in the past, but I heard great things about FTD. Man was I wrong. I should have went with 1-800-FLOWERS.

Just returned from my best friend's funeral of which I ordered these flowers. I ordered the Trail of Flowers Casket Adornment #S36-4520. I was in tears of what I saw. This arrangement was supposed to go on the inner casket lid, the whole length as pictured on website. All I received was a few flowers laid right above her head on the pillow. I could have brought my own flowers and put them in myself. I will never use this company again, and hoping all who want to use them... READ THESE REVIEWS FIRST. Where's the "Customer Satisfaction" that this company boasts about???

The particular florist that I like to use that is associated with FTD are a long time family owned florist and they treat you like family when you obtain an arrangement through them. If there was anything that was not up to their stellar standards, it was the arrangement I got for Valentine's Day 2016. Priced higher than I expected and the flowers did not last as long as they usually do but it was a very hectic day for them, according to the owner. She did give me an extra blossom in the bunch because I had to wait longer than expected for the bouquet.

It was a birthday arrangement of one long stem red rose and the card said "this Bud is for you". I received it at work, it was such an uplift. It lasted for a week or so as I remember. It was all good! I had one issue with it though. My face was hurting from all the smiling all day long. It was the first delivery of flowers I ever received.

It was bright in colors but seemed to die out quickly. The extra novelty items that came with it, the size of the arrangement - that is what impresses me. What bothers, is how short of a life the flowers are. The smell from certain flowers is the icing of the cake. The other item is how much extra flower items are inputted with the main flowers that is ordered.

NOT at all what the pictures showed. I should have suspected something when it became so easy to order what I had wanted. I ordered from their web page and expressly asked if the arrangement I selected was available AND, would it actually look like its picture on their web page. Long distance does NOT work! Go to a LOCAL florist and save your money! Just because a stranger tells you what the recipient should be receiving, don't believe it! I repeat, go local!

We had a bereavement in the family and received many floral arrangements most of which were beautiful and presented appropriately. There were floral tributes and plants from overseas and from all parts of Canada. Most of all I liked an assortment of plants in a dish garden, addressed to my 12yr old granddaughter. There was a curly fern in the centre with smaller plants around it. African violets, Kalanchoe and a small palm. They are thriving in my living room, ready to move to her deck in the Spring, a lasting reminder of her Mom.

I told our local florist what I wanted and they took care of the delivery. It was sent to Indiana for a funeral, but I was told the flowers were beautiful. It came a nice container and had a cross with it. I go along with what the florist orders for me, as long as they have the colors and flower types that I want. I tell the florist what colors I want and they take care of the rest when they order. I like our local florist and if the delivery is out of the area, they make sure I get what I want. Have been using them for years and wouldn't change a thing.

The arrangement was OK. Although most of the flowers died within a couple days. What I liked most about our arrangement was the vase and the pretty bow. I wouldn't say that anything really bothered me but, I would have chosen flowers for the arrangement. A deal breaker for me would be not getting what I'm paying for. If it's something I have envisioned in my mind and I'm paying you for your services, then I expect to get out something close enough to what I'm wanting. My experiences with Floral delivery and/or florist for the most part been real decent. Nothing too major to complain about. They have always smelled so very beautiful and very aromatic.

Mixed arrangement, lasted well over a week. I worked in this business, so I can say, they did a very good job with this order. The different types of flowers really made the order.

The arrangement was a Christmas arrangement and it lasted for about a week. The order contained a small teddy bear which my aunt (the recipient) loved. Nothing was wrong with this order. It was sent in time. I don't have any special tricks or tips as I only order flowers from time to time. I would however suggest if you want your order to arrive in time, place it at least a week in advance. Drooping on delivery day or not delivered on the day promised would be a deal breaker. Substituted flowers as long as they were the same value as the ordered flowers wouldn't bother me. This was an online purchase. It was easy to do and there was a great selection. Prices were listed for various sizes of the same order which made it easier to choose a selection.

This was for a funeral across the country and it was beautiful. It was easy to order and it was cost effective and arrived on time and were delivered to where I needed them to be. Local florist who uses FTD as a source of revenue is good; good local customer service, good 800 number staff, do not take payment and make no delivery.

Clear globe glass ball with 3 large white roses and about 2 doz miniatures white and three purple flowers all the same purple (MY FAVOURITE COLOURS) with white baby's breath - lilac ribbon. A gift of love from a long way away, New York City. The best company he's picked yet - a wonderful surprise and very much appreciated. This is a stunning bouquet. The white roses are so sweet smelling, the contrast between the white and purple are brilliant. They are lasting really well. The balloon I don't care for. It's rather childish.

I was surprised... caught me off guard. Made the week start off well. Delivery person was professional. Colors were lovely. Usually, anything that comes from this retailer is superb. Sometimes not so much. Be prepared for an excellent bouquet... or, less than. No matter what, contact the company.

When my young niece passed away I wanted to get the nicest flower arrangement I could afford sent to my brother and his wife. I went to what I thought would be a reputable company, FTD.com to place my order. I selected the "Farewell Too Soon" bouquet and the "BEST" size. The regular price for this arrangement was $99.99 plus taxes and shipping... I had a 20% off coupon that I used so the total price including shipping came to $97.99. I reviewed the type of flowers that would be in the bouquet, looked at how full it was in the picture and went ahead and made the purchase... thinking it was a gorgeous arrangement.

Ordered plant for relative on her birthday. It arrived via UPS -- completely destroyed. Although FTD did reimburse the cost of the plant, they did not reimburse the UPS fee of $19.99. My issue is that FTD uses UPS, and UPS's statement to me was that they do not guarantee intact arrivals for perishables and food, and UPS will not reimburse. With this in mind, FTD should either insure their deliveries or use another carrier. My advice is for all to use other floral companies who use local florists who also deliver locally. This has always proven successful for my purposes, and I regret the business practices of FTD (and, now, UPS).

I ordered these for a new baby delivery to the hospital. Paid $120 and I could have gone to the corner store and gotten nicer flowers. Terrible and looked NOTHING like the photo. I called the florist directly and they made excuse after excuse about same day delivery and being rushed but the same delivery was an option they offered so that is not my problem. In the end I received $30 of my money back but that isn't nearly enough, I paid in US dollars. I was extremely embarrassed about the flowers going to the new mom!! I will NEVER order from FTD again!!! Order from Thrifty Foods. They are amazing arrangements.

I ordered flowers for my daughter's birthday on 2-9 to be delivered 2-12. She waited all day for flowers that never arrived. She finally got them on Monday Feb 15. In the interim I called between Feb 12 to the week of Feb 15 and kept getting the runaround. The outcome is they gave me 20% discount overall on the order plus a voucher of 20% for future use. I do not plan to use them again and do not recommend them to anyone. Next time will get the flowers from our local market.

I ordered the Radiant Bouquet (FTD exclusive) for delivery to my sister for her birthday. I specifically selected this arrangement based on the pretty purple etched vase, I thought it would be a nice keepsake for her. The first arrangement was delivered on the scheduled date, 2/24/16, flowers were already wilted. Contacted FTD that morning, they said they would send a replacement arrangement the next day. The replacement arrangement was NOTHING like I ordered and extremely wilted flowers. Called again and they said they would send another arrangement on Friday, 2/26/16. They also assured me that they were changing florists to a shop that had the advertised purple vase.

I called and order flowers early in the morning from ftd.com and verified over the phone that they would deliver the flowers for sure that day before my wife got out of work. I told them they needed to be at the school she works at by 3 so that she could get them. At 3:00 my wife tells me nothing has arrived at her job. So I get on the phone and call ftd and they proceed to tell me that they will contact the florist that should have delivered them. They tell me that the florist said the school was closed and they couldn't get them to her on time which isn't true because school isn't out until 3:45.

For my mother's birthday, I ordered a bright cheery bouquet of flowers. When she opened the box, she thought I had sent her asparagus! She sent me a photo the next morning, after some of the buds had begun to open. There are NOT 40 stems here either. I had to apologize to my mother on her birthday for such pathetic flowers. Never again will I order from FTD!

I was supposed to receive a birthday arrangement from my mother today, but the delivery driver didn't call or leave a tag. My mother was called and they said I didn't return their call to arrange delivery. She checked to make sure it was the right number, it was. Meanwhile, I've checked my call logs and there was no call. They'd be happy to deliver it tomorrow. Hahaha. What a joke. Cancelled order and bad vibes for my birthday. Buyer beware. Stay away. FYI - they contract out their orders. While they wouldn't tell me the florist, I finally figured out it was the local shabby grocery store.

I phoned from FTD from Canada and ordered flowers for a colleague in Canada. I received a confirmation e-mail with the price, but my credit card bill showed charges for an extra $38.61 exchange rate even though the order was placed, processed and delivered in Canada with no prior notice to me of the price being US currency! FTD refused to refund the difference.

My friend's mother died and I placed an order for Condolence Flowers. After a few hours, I received a call saying they couldn't complete the order because they had no florist in the area. I asked why I was allowed to complete the online order if this was the case and the Customer Service Representative (who didn't speak English very well) just kept repeating "I apologize for the inconvenience" to most any question. I finally asked for some sort of compensation and received a $15 coupon towards my next order.

I ordered a beautiful bouquet of flowers for my daughter's birthday for February 17, 2016. I was so excited as it was her favorite color of orange. I couldn't wait for her to send me a photo of them. I know what I ordered and what she got was a big disappointment to me. The only thing that resembled what I had ordered was the container. The flowers were awful. They were pink and white and 2 orange flowers stuck in the middle. My 3 year old granddaughter could have done a better job. I paid $62 for these ugly flowers. I contacted FTD numerous times to no avail. I called them and they said they could send another bouquet to my daughter but they would need the old one back. Why would I do that. Her birthday was the 17th not the 18th. They had already ruined it for me.

Paid 90.00, for this thing. Luckily, my boyfriend isn't picky, even though it looks like a 2 yr old made the arrangement.

FTD's 7 DAY SATISFACTION GUARANTEE did not meet 7 days. Only lasted a few days. FTD's response "future orders will be filled with the special attention and care that they deserve". Why not give special attention to my current order? Ugh!

I ordered red roses from FTD for delivery for February 13th (because Valentine's day was Sunday). Contact number I supplied was that of the recipient. The flowers were delivered in a blinding snowstorm when the outside temp was around 10 degrees and left on the front doorstep of the recipient. Needless to say they were frozen and black.

Like most of the reviews, I ordered a beautiful plant and didn't get what I ordered. I ordered a pretty pink arrangement for my wife for Valentine's Day and received a dark purple, rotted Calla Lily. First the color was horrible and worse yet all the foliage was turning yellow and the stems were so diseased that the stems and blooms were falling apart as I tried to put the plant in the container.

The flowers I ordered never got delivered. Then talking to customer service, I get told they have no way to deliver because they have no florist in the area. Amazingly there is a FTD florist listed two miles away from the delivery address. Then I get told FTD could FedEx the order (why wasn't that done to begin with) and that FTD would upgrade the product because of the missed delivery. Then I was told that they are cancelling the original order crediting my account and would need to charge me for the upgrade and FEDEX. Are you people freaking kidding me. You use to be a reputable business. I guess that is all in the crapper.

I ordered my flowers and asked for them to be delivered to my mother in laws house the day before valentines day so that I could pick them up and have them ready for my wife on Valentine's day. I wasn't sure who's name to put, my wife or my mother in law so I place the order and then called them. The lady I talked to had a very heavy accent and I could barely understand a word she said but I explained that they were to be shipped to one person but were actually for another person. After a 30 minute conversation trying to explain this, they claim to have the order right and I get off of the phone. Then my flowers never come. Empty handed for valentines day.

I ordered flowers to be delivered on Feb 14. It was a Sunday, so I paid $11.00 for delivery on Sunday as well as $17.99 for delivery. Flowers arrived in a box on Monday Feb. 15 and the tulips in the arrangement that had sat in a box for two days were dead. I called for a refund. First they said they would resend the flowers, but they already missed my mother's birthday. They then said they would give me the $11 back, but I felt that was unacceptable. They then offered me 20% off on a new order which I declined because they didn't provide the service I paid for. Finally they offered me a $20 refund and wouldn't refund the flowers or all of the shipping charges. I will not use this business again. It cost me $48.99 for dead flowers on the wrong day and that including the refund.

I am so frustrated. The flowers were for Valentines Day. The flowers were scheduled for delivery Monday. See below pic, they were DEAD upon arrival. After 2 calls to Customer service, I did not receive resolution.

On 2/11/16 I order online flowers and paid $120.00 plus $21.99 service fee for a total charge of $141.99 for flowers to be delivered on Valentines day 2/14/16. They guaranteed the flowers would be delivered sometime on that day, 2/11/16. The flowers that I order were from my son who is deployed overseas in the Middle East, for his pregnant wife's Valentines present. My daughter-in-law is due on 2/24/16 so it was very important to us! I emailed FTD several times to see if the flowers had been delivered as there was nobody for me to talk to on the phone. I eventually received an email with a Delivery Confirmation at 3:58 AM on 2/12/16. This was false. The flowers were NEVER delivered to my daughter-in-law as the confirmation email indicated. When I called FTD on 2/15/16 they said the flower company they used said their computer was down.

I placed an order of flowers to be delivered to my family for Valentine's Day. They were never delivered. I called twice on the 15th before an agent was able to tell me that the florist claimed the flowers were delivered at 1-ish on Valentine's Day (from reading through other complaints this appears to be their go-to lie). Since the flowers were going to my family I am rather confident that FTD is lying to me and not my own family. The agent said she would have them send out another bouquet (this is about 11:45am).

I ordered flowers for someone in California and someone in Nevada, both to be delivered today, Valentines Day. Neither were delivered. I called customer service today at 22:15 and was told, "so sorry, I can make a new delivery date for you with a free upgrade". No go... Today is Valentines day! I ordered flowers to be delivered today. FTD.com charged my card and has my money. I am sick after reading all of the complaints in here! I will be filing a complaint with the FTC, my attorney general and the Consumer Protection Office. FTD.com clearly failed to make my order with local florist as I contracted them to do when I made my purchases through them and paid them for their service. Technically, they are in breach of contract with me and I will be contending. They are also guilty of fraudulent practices.

My wife received flowers from a relative through FTD. They did not come close to matching the photo on the FTD site. She tried to submit a complaint on the site, but got message that order number was wrong, although the number matched the shipping label. She then called FTD and had a bad experience there. Attached photos show the difference.

Live in gated community. Unable to deliver so called FTD to have re-delivered. The florist told them they have been calling and no answer but I have not left the house all day. The florist had wrong telephone number not FTD. Delivered the next day. Flowers wilted and no water.

I ordered 2 Dozen lavender roses for Valentine's Day to be delivered on Friday, February 12 and they were never delivered.

Please don't order flowers from this company! Read reviews, I wish I had. Sent a Big Hug bouquet to a friend on 10th Feb 2016. The picture of bouquet was lush and colorful, what she got was a disaster, a big vase of greenery with hardly any flowers in it. It was embarrassing. Sent pictures of both to customer service, but still had to call and complain. I really wanted a refund but apparently there was no supervisor for me to talk to. How convenient. They said they will resend bouquet on the 16th of Feb. We will wait and see.

Ordered flowers for my brother-in-law's funeral on Friday, requesting the delivery that day. Got call the following day from someone representing FTD.com. I could not understand a word he said. Was promised it would be delivered on Saturday - never happened. Sent email today, got call, informing that they did not have the vase I wanted and needed to substitute. Not sure why I wasn't told this from the beginning. Now 2 days later, funeral over, and no flowers. WILL NEVER USE THIS COMPANY AGAIN!!!

I ordered flowers for my fiance and my mom for Valentine's Day. They were delivered without failure, however the orders were completely wrong. I could understand if they got the two mixed up, as they were ordered the same time, but that didn't happen. On top of that, not even two minutes later I ordered dipped strawberries to be delivered on the 13th along with the flowers... Those didn't show up and won't show up until the 16th. This is the LAST time I deal with this company EVER! I demanded and was granted a refund, after having dealt with the person on the phone far too long.

My husband is an OTR truck driver and couldn't make it home this Valentine's Day. He wanted to make up for it so he surprised me with an order of flowers. He was excited for me to get them... until I go them. His total order was $130. $45 for the flowers and $15 for a cute set with a bear and candy. Everything else was delivery and fees. (Which I would have told him to go elsewhere if I had known beforehand but didn't find out until I received the horrible arrangement.) I've attached what I received and what it's supposed to look like. Horrible and not even remotely similar besides the vase if course. All the company did was give him 30% back which still waiting on and said they were sending an apology arrangement which I can only hope looks much better than the original!!! Stay away!!! FAR AWAY!

Order flowers for my parents who live 3 hours away for Valentine's Day. Received an e-mail and phone call the day of delivery telling me there were no available florists to deliver my flowers!!! How disappointing! They shouldn't guarantee a delivery if they can't deliver! I am very saddened and if I would have known I would have sent a gift USPS - now they won't have ANYTHING for Valentines from us! Unbelievable! Don't trust the guaranteed from FTD!

I was online and found ftd's website and they had the most gorgeous looking flowers! This was January 29th mind you so I carefully looked at each bouquet reading the details of each one making extra sure I didn't get the ones that came in a box but were 'hand delivered by a florist'. I figured I should know my husband by now after all these years and he's great at what he does but floral arranging is not his thing. Well guess what? Not only were they just thrown in a box and delivered late in the afternoon, they looked AWFUL! They looked like brown week old flowers and not only that a number of them were broken or bent. I was so mad I contacted ftd's right away after seeing the pictures of them. Of course I reached a foreigner because she couldn't speak good English and was hard to understand. She assured me that my husband's bouquet would be picked up by the florist and another one redelivered that day (2/12/16).

My husband purchased a 100.00 flower arrangement. It was pictured lavish and plush and we received was disgraceful. I emailed the complaint with no response. They are a fraud and I am also reporting them to the BBB. Buyer beware. FTD is a fraud, don't waste your money.

I ordered two dozen mixed roses for my mom for Valentine's Day. The arrangement that was sent were old flowers. The petals were wrinkled and some were torn and they were brown around the edges. I filed a quality complaint and all customer service did was give me a $25 coupon for next time. I wouldn't order from this place again so why would I need the coupon. I just want a replacement and they can take this one with them, which is the decent thing to do, but nope.

Just like all of the other comments on here it proves to me that FTD.com just doesn't care about customer satisfaction. It's a disgrace to advertise one thing and ship out poor quality products that don't even come close to matching the offer. I'm highly disappointed in my girlfriend's Valentine's bouquet. They arrived bone dry, shriveled, and look half dead. I added a picture of the red bouquet that my girlfriend sent to me by a local Florist just to show difference in quality. I will not use this company again.

Long story short, I placed an order for a Sympathy gift to send to a friend. I then (within 30 minutes) canceled my order. I received an email from FTD saying they canceled my order and representative will contact me soon. I never was contacted. The next night I receive an email saying my order was shipped! I immediately emailed their CS and told them "It was canceled. How was it shipped?" They sent me some automated excuse of a reason stating that is was already in transit. Well, I have an email stating it was canceled and I received no worthy response why it can't be stopped and my money refunded. Absolute horrible company. Will never buy from them again. And it looks like this company has MANY negative reviews. I really wished I looked them up before purchasing from them... I will be contacting the BBB about them as well.

I ordered and paid for a floral arrangement for a family member having surgery. It did not arrive after I received a confirmation that it had been delivered. I called FTD to inform them of the situation. I was told they were very sorry and would deliver the next day. The next day it was not delivered either. How many times must I call to get what I paid for? I will NEVER use this company again. I believe them to be exceptionally incompetent.

This was the first time that I ordered from FTD, but I will never ever do it again. I ordered and paid for 50 red roses as pictured on the left from FTD. In their receipt to me of what was being delivered to my wife for Valentine's Day they sent me this very same picture that it was on its way. The picture on the right is what they sent instead. Talk about bait and switch!!!

I placed an order for my grandmother's birthday a month prior to delivery so I would not forget. I also scheduled to have them delivered a day early for her birthday in case any problems should arise... Well it is 2 days later and still no flowers! I have called customer service numerous times only to get nowhere! This is just ridiculous! They won't even do a refund. They have my money and I have nothing.. Thanks a lot FTD. This company is a scam and they are located in India. Save yourself the stress and time. DO NOT ORDER FROM THEM!

I ordered a beautiful arrangement, the FTD Delightful Discoveries Bouquet by Vera Wang, on February 9th to be delivered on Thursday, February 11th. With the same ordered we got 2 boxes of Shari's Berries cookies. We added the early morning delivery to the cart. We received the cookies very early in the morning but the flowers never got delivered. Today we were told we can not cancel the order and the flowers will be delivered regardless that they are no longer needed. We rushed yesterday and purchased another arrangement from our local florist (which we should have done from the very beginning). I was on the phone almost an hour with customer service and got absolutely nowhere. After verifying the account information and order number I was asked to provide the tracking number which seemed odd. My experience with them was terrible. I will be disputing my card charge since they are not willing to refund me.

I ordered flowers on the Friday before Valentine's day to my fiances work but they could not guarantee that it would arrive there during business hours and then when I tried to cancel my order they told me I could not and when I tried to speak to the manager they put me on hold forever. They have terrible customer service and never sent me any confirmation emails. Overall, they are one of the worst companies I have dealt with in a while. I will never order from them again.

I have had the following issues with my floral non-delivery. Placed order. Flowers not delivered. Contacted FTD to update delivery information on 2/3/2016. I spent over 30 minutes on this issue. Flowers still not delivered. Called customer service on 2/5/16 to get flowers delivered. I was assured that the flowers were to be delivered by 2/6/16 after spending over 45 minutes with representative. Flowers were still not delivered 2/8/16. I called FTD to get a refund for the flowers. After 1/2 hour with representative I never received a confirmation e-mail, phone call, or any type of a refund. 2/11/16 spoke to customer service regarding refund. They had no information on a refund being issued. Spent over 1/2 hour with customer service. Customer service representative hung up on me when I requested to speak to a manager. 2/11/16 Called FTD again to talk to a manager. Currently, I have been on hold for another 1/2 hour.

Received a boutique of flowers on 2-9-2016 from a friend. The flowers were old and looked nothing like the picture. I called the company and was told I would receive new flowers the next day. Didn't happen. I posted a picture of the flowers on Facebook telling everyone to order from 1 800 flowers.

FTD is the worst!!! I placed an order online for Valentine's Day a few days ago. I recently got an email saying they couldn't deliver my vase and flowers so they shipped it in a box. Are you kidding me? I paid $60 for flowers and $20 in service fees and they are sending it in a box. How completely tacky is that. I called customer service and emailed and they repeatedly told me they could not cancel my order because it was already shipped for delivery. I explained that this was impossible because the flowers are due to be delivered in 2 days so how can it already be on a truck. I will never, never order form FTD again. Terrible customer service. If I wanted flowers in a box I would have gone to ProFlowers!!

My son sent me some flowers for my birthday from Phoenix, AZ to Florida and that was on Feb. 5 and it is now Feb. 10 and never received the flowers. I was looking so much to receive those flowers. It is very disappointing.

My Husband ordered me flowers on Feb. 7 2016 for and early valentine. He went on the FTD site and picked out the sweetheart flowers. They were an upgraded arrangement. When I received them I was thrilled. He thought about me but heartbroken how horrible the arrangement looked. I called to express my feelings on the matter and every time I said something the women on the other end said "I am sorry can you repeat that." It took five minutes to place the order and 30 minutes to give her the information to even look the order back up. Who has this kind of time?!

After using their online service to create an order for flowers for my late mother's funeral, first while ordering the flowers you are not able to edit the number of items. So in my case I wanted 2 items of the same being that of a comfort planter. So I needed to create a separate order for each item, ok. It did total up the entire order and when I proceeded to the check out I needed to add the duplicate information for each item even though it was 1 order. The next day I received no less than 8 calls from their customer service center, where it was extremely difficult to understand what they were asking (language barrier).

I ordered flowers for a one-day viewing. The flowers were supposed to arrive on 2/5/16 at 6pm. The funeral home closed at 8pm. The flowers never arrived. They sent an Email that the driver was delayed. Spoke to a rep, they said that the flowers were supposed to be delivered the 6th of Feb, which was not the date that I gave them. They sent another email that the arrangement of flowers couldn't be filled and lied and said they tried to call and couldn't reach me. I was on the phone for over an hour. They kept on giving me the runaround and refused to transfer me to a supervisor. They said they would refund the money. They sent me an email stating that the money would be refunded.

I ordered flowers from FTD to be delivered on January 30, 2016. Today on February 6, 2016 they cancelled the order. This is after I had talked to customer service twice and authorized a later delivery date and different vase. Each time on customer service I was on the phone for 20 minutes. Do not order through FTD. Their services is poor.

I ordered flowers a week before their delivery date of February 2nd. I chose the BEST bouquet and paid $14 extra to have them delivered before noon. I then received an order confirmation email for the $100+ flowers. The flowers were a surprise for my aunt's 75th birthday. I told her son to let her know a surprise would arrive before noon on the 2nd. There she sat and no flowers arrived. At 8pm on February 2nd, I received an email stating the flower delivery was delayed and wouldn't occur until February 3rd. Boy was I mad!! I used the tracking number to see where they were. The initial start of delivery was after 4pm on the 2nd thru Fedex. The flowers were finally delivered at 10am on the 3rd. I haven't heard yet about how they look, etc.

It was my Mom "80th" B-day and I order flowers. I was so excited for her to received the beautiful flowers I picked for her. I wanted to be with her but she lives out of the state. I made sure of the delivery date and they confirmed it would be possible to delivery on that date. I kept calling my dad, "Did she get the flowers?" and he said NO. At 5 PM I got so upset that I called FTD and found out that they were NOT able to delivery the flowers on the date they said, so I said, "Forget it. Cancel my order and refund my money." That was on 12/26/15 and to this date, I have NOT received a refund.

Ordered beautiful arrangement of flowers. Pathetic arrangement delivered. Called customer service (in INDIA) and requested refund. They offered Re-delivery - I declined. They offered 10% refund - I declined. They offered 20% refund - I declined. They offered 30% refund - I declined. I requested full refund - they can't do that. They offered 40% refund & 20% coupon - I gave up and accepted. I'll never use FTD again because of their pathetic arrangements.

Absolutely horrible customer service! I called because ordered item was not sent correctly and had to deal with an inconsiderate Customer Service Representative that mocked me! Unbelievably disrespectful service. Will never order through FTD again but rather call the local florist to arrange something (support local). Also, they do not deliver on time... my order was delivered a day late. FTD you need some serious training in customer service all around. BUYER BEWARE - purchase at your own risk, you have been warned! I encourage you to READ REVIEWS.

Ordered and scheduled a flower delivery on Thursday for a funeral service on Saturday at 9 am. I get an email 11 minutes before the service starts that they are unable to find a florist in the area and can't deliver. This is extremely rude. I have no time whatsoever to find an alternate or let family know that our flowers won't arrive in time. They did manage to charge my credit card account immediately but fortunately refunded it as soon as I called and complained. How can I use a service that is unable to deliver but doesn't let a person know in time to make alternate arrangements?

I ordered a beautiful arrangement of flowers in a vase with a cross on it. What was delivered was a mass of green leaves and pods drooping pitifully over the vase, which was the only thing I recognized from my order. They will not even discuss the incident with me and I have sent the pictures to back up what I claim. It is a disgrace and I paid over 100.00 for this embarrassment!

If you don't have time and patience being on the phone with customers service, don't use FTD. I recently have 3 incidents within 3 weeks. I call quit now as I'm running out with patience on my valuable time. The people I spoke with is nice. The FTD ordering structure and management are really bad. I ordered online using Groupon. The email confirmation and order history on my account clearly indicates the order for $34.99 has $30 discount (from Groupon), and total charge to my Credit Card would be $4.99. My Credit Card shows $34.99 instead. After being on hold for at least 3 times and about 45 minutes, I was told from the supervisor that I need to deal with Groupon. They say the Groupon entered was expired. I asked why the system didn't declined, and why not any email from FTD to explain? They apologize and couldn't help further.

I placed an order for my daughter's birthday. Flowers were to be delivered on her exact day to her office Monday, January 11. They were not delivered Monday, Tuesday or Wednesday. Each day I called customer service and each day they assured me it would be delivered the next day. On Tuesday I even requested they change florist because it seems the florist they used was not in business. No one from FTD could get a hold of this mysterious florist. Finally on Wednesday after screaming at them, they changed florist. So, the flowers are to be delivered (let's hope) ON THE FOLLOWING MONDAY. DO NOT USE FTD.

On Monday, January 4th, I ordered flowers from FTD to be delivered on January 9th for my cousin's 50th birthday. I only used FTD because of their relationship with Delta Airlines. On January 10th, I called FTD to determine why the flowers had not been delivered on January 9th, per our contract. I was told that the florist had rejected the order because he did not have the flowers that I wanted. Just so you understand, I called FTD, they did not call me. I have to wonder, why wasn't I called immediately and told that the flowers I wanted were not available? If I had been called on Monday, or even Tuesday, I would have picked other flowers for the arrangement. I told the FTD employee to send any flowers - I suggested red roses. I told her that I wanted a phone call once the flowers were delivered and that I would wait by the phone for her call.

Very expensive number 1! And I ordered some flowers for my mom's birthday! It arrived bright and early but when I received it, it looked nothing like the picture online and it wasn't full like the picture said it would be! The only thing that was right from the picture was the base! I wouldn't care if the flowers were for me but it's for my mom and that was just horrible and embarrassing! So I called and asked for my money back and they said they would come pick up the flowers the same day but didn't pick up until the next day! So I will be checking my account for my refund!

I was ripped off by FTD. First I didn't know my flowers were sent via airline from Atlanta to Portland. I thought a local florist made the arrangement. Second, the flowers arrived and were horrible. The daisies were in a net and when I took them out, they were moldy. The spray roses were wilted and never popped up even in water. For 39.99 I got a bouquet worth maybe 10.00 in the local market. And I never got the teddy bear I ordered.

I sent the largest "BEST" bountiful blooms to cheer a friend up. It was their largest bouquet, not the small or medium size. The flowers was not near the color or fullness from FTD's website. When I called customer service... of course they gave me the runaround. I insisted on sending them photos of the bouquet, all 3 agents gave me the incorrect email address. I am still waiting for the supervisor to call me back. They offered to discount my order by 10%. I declined it as it was not about the money, it was trying to cheer a friend up with a bright beautiful bouquet.

Said they would have my flowers delivered same day. They never even delivered the flowers. Customer service was Horrible. They still have not credited my credit card. And when I tried to cancel my order that same day they said it was too late. And they lied about trying to deliver them. Flat out lied.

So disappointed as a first time user of ftd.com. First of all, they are so expensive. I ordered a simple bouquet in a vase... the cheapest version of the arrangement shown was $39.99. It was to have four roses in both light pink and dark pink as well as different colored stocks - which were the main reason why I ordered the arrangement because stocks smell so good. When the arrangement was delivered, it had 4 roses, all the same color, and NO STOCKS. Instead of stocks, I got plain 'ol carnations - those don't even smell! I know their site says that replacements may be made if the florist does not have the flower in stock but it would be nice to be told that - I could have ordered something else.

For the past couple of years my wife and I have celebrated our New Year's Eve by exchanging some token of appreciation. This New Year's Eve was extremely important for us because I am in another country for work. On December 27th, 2015 at 6PM Central European Time, I made arrangements to have flowers delivered to my wife on DECEMBER 31st! On December 31st, the hours pass by and I wrote a text message to my wife asking "did you get my gift?" She replies, "No". It's 7 P.M. Central Time and I am attempting to stay calm, cool and collective because not only did I pay over $100 for flowers that she has yet to receive, but how is my wife going to feel with our tradition being ruined? I pick up the phone and call IMMEDIATELY. By the time I reach on a representative from customer service it's 7:27 P.M.

I'm still steaming about the tiny arrangement that was sent to ‘granny’ which was obviously incorrect and embarrassing when I finally saw it. I immediately went out and bought her a nice arrangement to make up for the ridiculous thing she received. I made at least 5 phone calls to customer service and it was never made right. All they would do is refund 20 percent of my cost which did not make up for anything. I ordered the best arrangement which was supposed to be red carnations and white roses (no white carnations -- all white roses).

I ordered Christmas flowers to be delivered to my daughter in NC on December 21st, to be delivered on December 24th. On the 24th I received an email stating they wouldn't be delivered until the 29th. Christmas flowers delivered 5 days late - no excuse was provided. I responded by email and the automatic response I received said that they would look into it and get back to me - they never did. I called customer service today and they told me that those Christmas flowers were not on their website and were no longer available. No reason for the lack of a timely delivery in the first place or why they were not delivered on the 29th. When I spoke to a supervisor his response was to offer a $30 coupon - big deal! I will never use FTD again.