fromyouflowers.com Reviews

I ordered a floral arrangement for a friend with same-day delivery. The delivery arrived promptly but when my friend sent me a picture of the arrangement it was nothing like the design I had picked out. The flowers were squashed into the vase, leaves were torn and a "Celebrate" pick was missing. The color scheme was similar but the arrangement was very disappointing. I requested a 50% refund but was offered a $10 gift certificate towards a future purchase! I won't be ordering again!

In the past I have had a great experience with From You Flowers. But this time it was a nightmare. Every time I chose an arrangement I received a message saying it could not be fulfilled as no one in the area was able to fill the order. Finally after trying for 4 days I found one that processed. Naturally, it was an expensive one. Then at 2pm on the day it was to be delivered I received an email canceling the order. Again, no one in the area was able to fill the order. I even called their 1-800 number for help during this time and was so frustrated with the help I was receiving that I hung up.

This is the worse company you could ever use for your special occasions esp when it’s important or time sensitive do not take the risk. I ordered balloons and they were late and I was lied to repeatedly on how far the driver was, I had to keep calling customer service. This was a very sentimental occasion as my mom was waiting for balloons to be delivered for a balloon release, she waited downstairs at a nursing home for over 6 hours and we paid for rush delivery to ensure it would be delivered In time before noon and it wasn’t.

I think the company is a good company but the florist they are using in my area does not do a good job. I tried twice and both times received tiny bouquets with missing pieces even though I paid for an upgrade. They gave me a full refund which I appreciate since I collected money from others to buy these flowers. I’d use them again if I knew they had someone else making the flowers. I appreciate the effort the company made to make it right.

Upon voicing my concerns they resolved my complaint quickly and above expectation. They restored my business with them and will give them additional business since they satisfied my issue.

I order flowers multiple times a year and have done so for the last 20 years. This time I tried ordering from Fromyouflowers.com and was stunned by the outcome. I selected the arrangement I wanted and paid extra for the "deluxe" version. When my mom received the delivery for her birthday she sent a picture of, literally, a jar filled with baby's breath - not one actual flower (besides baby's breath) was included in the jar. I had to fight with the company for a refund and my mother's b-day surprise was a disaster - so sad and SO disappointed.

I have used this company twice for 2 separate flower orders for coworkers. The first time they said they couldn't fulfill the order but would replace it with a "better quality" of flowers. They were not better quality. Then I ordered flowers on the 12th. They said they wouldn't be able to deliver them until the 17th. BUT then I got an email this morning saying the delivery was delayed until the 23rd. ARE YOU KIDDING ME??!

I am not happy with this place at all. As soon as the funeral services were announced, I placed my order with Fromyouflowers.com on Friday morning without issue, to be delivered to the funeral home the next day. They waited until Saturday afternoon to call and tell me they couldn't find a florist that can deliver on Saturday! I immediately requested a refund and quickly turned to Google to locate a florist in their area. The first place I called took my order and will have it delivered on Saturday. This place just didn't try to locate anyone even though I sent the order in on Friday. I will never do business with this company again.

They contract w/ businesses that don't fulfill their end of the business deal & then drag you along w/ lies. Be aware that they will try to do anything to keep from refunding you. Also, the "courtesy delivery for the inconvenience" is code for "We'll still make sure that you get the arrangement for which you paid. However, it will be at 9 at night & won't look anything like the product you purchased."

Our Aunt passed away suddenly, we needed flowers delivered the next day by 11am, the wake and funeral was only one day until 2:30pm. I ordered the arrangement online the night before at 11pm, they advertised that they could deliver within 4hrs. They called me at 11am (at the requested time if delivery) to say they couldn't deliver that day because they couldn't find a local florist to deliver, so they wanted a home address to deliver to the next day. I explained I did not have an home address for anyone and they must deliver no later than 2pm that day. They said they couldn’t and offered a refund, which would take 2-3 days. Why would they charge for a service before it was provided? Then when checking our account they had 2 charges pending?

I ordered the SWEET SERENITY CRYSTAL CROSS BOUQUET arrangement for my mother’s memorial service. I loved the cross in it & paid for the premium arrangement. What was delivered was Not remotely close to what I ordered. Called & only wanted to give 15% off order, was finally offered a little more off. I’m still not even happy to have had to pay for this arrangement that I never would have bought it knew this is what I’d be getting.

To the company: Thank you for the credit (2nd credit) but I will not be continuing a business relationship with your company. I would not have ordered anything if the product description had read as follows: "We will deliver an arrangement of roses that will not resemble the pictured photo. We will allow you to pay $10 extra to request it to be delivered on your requested day of Saturday. However, we will not plan on delivering and wait until you find out it was not delivered and call us to provide you a 20% discount and refund the extra $10 charge that we should never have charged for the Saturday delivery in the first place. We will then offer to deliver on Tuesday following your requested Saturday."

They re-delivered the order and it looks better.

My mom just had her hip replaced and I wanted to send her a nice bouquet of flowers to brighten her day when she got home from the hospital. The flowers she received aren’t like the picture and for the price I paid I’m disappointed. I wish I would’ve chosen a local florist and spent a couple extra dollars for better quality. I had also chosen for them to be delivered the day she arrived home from the hospital, but they arrived the day after… which is not a huge deal to me, but I wasn’t contacted regarding the late delivery. Overall disappointed and will not order from this business again.

They supposed to deliver the flowers on Jan 6th, on the same day around 3:30pm they emailed me stating they can't deliver until the 8th. Birthday surprise was ruined. I will never use them again as they are not professional enough.

I had never used this company before but a coworker recommended it. I ordered a flower arrangement for my oldest and dearest friend for her father’s funeral. She lives in Louisiana and I’m in Virginia. If I couldn’t be there for her in person, I wanted to show my love in the only way I could. I paid for expedited shipping to make sure the arrangement would be there in time for her father’s public viewing. The next morning I called her to make sure the funeral home had received the flowers and my closest friend in the world tells me they never showed up.

My wife stays home with our 18mo. son, today he was a little extra grouchy and threw the day’s schedule for a loop. She called and vented a little and I could tell she was having a bad morning. She’s 13 weeks along with our second son, so I’m trying to be as supportive as possible. I ordered flowers for same-day, paid the expedited fee as well, was assured (guaranteed, even) that it would be same-day.

I ordered a premium bouquet for my Mom who was in the hospital. I paid for expedited service. The flowers arrived late in the day around 5:30 when she was being transported to another facility and they were pathetic. Looked nothing like what I ordered.

Ordered 2 funeral bouquets. One was delivered other was not. Called to inquire and could not be given a delivery estimate. Only offered the $5 back. Wanted to call me back in an unspecified amount of time with further details.

I paid for same day delivery. It took 2 phone calls to customer service to get it deliver the next day and what they delivered was nowhere close to what I ordered. Most definitely not worth the money I spent. I am extremely disappointed and will not recommend to anyone.

Flower delivery was delayed by almost a week. The flowers were dead when delivered. When I requested a refund or redelivery, they offered 15% of the sticker price (about $6) of the flowers. I've had occasional mishaps with deliveries from other online florists and without exception, my entire purchase price was refunded or a new delivery was sent out. This place clearly does not value return customers. I won't be using them again.

I ordered a bouquet of flowers for my wife’s Birthday. I paid for expedited shipping which said it would be delivered within 4 hours. That was at 9:00 am. Got here around 2:30. Then the flowers were not the color from the picture which I really don’t have a problem with, but the arrangement was not at all what it looked like in the picture. Did not have the pine cones that they showed in the picture. And then I ordered a birthday balloon and they sent a congratulations balloon. Like how embarrassing. And to top it off they want to send me $10 certificate for the inconvenience. Will never from here again.

My sister never received the beautiful flowers I ordered for her 50th birthday. I contacted them and wanted the flowers sent asap because this was a special day. They refunded money but would not send the flowers. This is poor business practice. I have ordered flowers before from other companies and was always satisfied. I was not happy after I ordered and saw a $14.99 charge for handling. That made $39.99 flowers were $56.00 but because it was my little sister's 50th, I went ahead and ordered because I wanted her to feel special. My surprise was ruined because I had to tell her the flowers I ordered weren't coming. I am visiting her for the holidays so I know flowers never came and they should have sent out a Beautiful bouquet on them. They will not get any of my business anymore, and I will warn others not to use.

I placed an order on 12/20 selecting the choice of delivery on 12/22 or 12/23, an option given to me from fromyouflowers. I received an email in the evening of 12/26 saying my order was delivered (four days late and after the holiday). I emailed them of this failure and received a prompt response that said this: "Our inexcusable errors... Offering best solution... 20% off the product." What a joke! I then received an email a short time later and another the next morning saying, "Come back now and save 25%." They were willing to give me more off to get me to buy from them then they were willing to fix a botched delivery. A credit was sent to me in the morning... A CREDIT, not money back! A credit is not a solution they only want you to purchase more...

Full refund has been sent. Very professional and kind response for not getting what expected. Thank you.

I purchased a deluxe Christmas arrangement for my mom and stepdad and it did not look as gorgeous as what's on their site for the price paid. The arrangement overall did have the color combination as pictured however the size and quantity was very deceiving. This was my second purchase and unfortunately I was not able to see the first that was delivered but seeing the second one I'm almost embarrassed to put my name on the card. Will not purchase from this company again.

I placed an order for my wife's birthday (12/27) and the next day I got an email saying that the order was sold out. What is the reasoning behind accepting my money if you're not aware of your inventory? I get on the line with customer service and they state they can have the flowers there by January 3rd. I told them there was no reason I would need them that the 27th is my wife's birthday, not Jan 3, and that I'd like to cancel my order. I then get asked, "Really what if we give you credit?" REALLY? What good is your credit if I needed them there today??? I used to buy here pretty frequently and they always had issues on their site that I always overlooked but I'm done shopping through a site that can accept my money and not deliver. I would recommend this be your last option unless you want to be scrambling for flowers at the last minute.

I've used this company twice and BOTH TIMES order was not delivered on delivery date. I will never use them again. Customer service was worthless. I finally had to cancel a Christmas order for my 89 year old mother af.

Ordered a beautiful Christmas arrangement full of flowers only to receive a green plant with a couple flowers stuck on the side and three red ornaments. Looked TERRIBLE! Will NEVER use this company again.

I ordered a large arrangmnet of flowers for my grandmother for Christmas. I received an email they arrived the scheduled day. First mistrust. They did not arrive for another day after that late. She received a small arrangement cheaper version of carnations that appeared smaller than basic arrangement. Not what I paid for. Made me feel bad to have that be sent to my grandmother. When I asked for a replacement I receive a small refund of 16 dollars. Please call a local florist and save yourself the grievance. Not worth it and just trying to make a profit by cheating you and being dishonest.

I ordered flowers for my mother’s birthday and they never arrived but the status said delivered. I called customer service and spoke to someone in India who said to wait until 6pm and then call again. I sent an email asking for a refund and was refunded about $5.00. I used the online chat and they say they will refund me the full amount but that is yet to be seen. Very impersonal, poor, and untrustworthy service. I do not recommend.

I purchased a centerpiece that was guaranteed to be delivered between 12/22-12/23. At end of business day on 12/23 I used the chat method to inquire about this purchase. Here is the response I received, “Jerlon 04:14 pm. Unfortunately, we were unable to locate a florist able to complete the delivery today for ****. With your permission, we would be happy to send the delivery December 26th with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused.”

Buyer beware. Behind this fancy package is a company where the quality control seems to be nonexistent, whose vendors are suspect and when called out for an arrangement that's not what was expected, they too easily defer to a refund to quell any disappointment. I just experienced all this for the 2nd time. The first time I shrugged it off. Not this time. This time was the last.

UPDATED 12/27/2023: Once again I'm here for another review from FromYouFlowers. Let me tell you people whatever y'all do don't ever order from this business. They have the worst business. There is delivery service. I ordered flowers for a loved one for a funeral and they were supposed to be delivered on Dec 22 between 8:30 a.m. and 9am. Instead of them delivering them like I paid for expedited they decided to deliver the flowers to the church at 5:27 p.m. that very day. Now mind you I got a confirmation saying that these flowers will be delivered that morning instead of that evening. I also had a confirmation saying that if the flowers wasn't delivered in time to have the flowers delivered to the families' home.

I ordered 2 Christmas arrangements from FromYouFlowers.com. Each was different and the recipients were in FL and MA. I specified deluxe option for each. Both deviated substantially from the product photos, in flower type, quality and quantity, and arrangement skill. Both were skimpy and messy compared to the advertised photos. I was embarrassed by them. My total cost for both was about $163, including tax and fees. I contacted customer service and provided photos of the ad and the product received for each purchase.

Ordered flowers for a funeral. The $50 bouquet I purchased is not what was delivered. In fact, $5 would have been too much to charge for the disgraceful "bouquet" I saw at the funeral home. It was an embarrassment. Company offered a 20% refund.

I ordered 4 different premium bouquets for my family members for Christmas. NONE of them looked like what I had ordered. Such a joke!! This is not right. A complete waste of money. When I asked for a refund they offered me 25% doesn't even come close to what I had spent. Please take your business elsewhere because you will be extremely disappointed ordering from here.

I spent the money for premium flower arrangements two times and I was disappointed both times. The flowers at best were standard and did not come close to the advertised pictures. The price I paid was very disappointing for what was delivered. I will not use this vendor again!!!

I know online floral orders are typically not quite how they appear on the web but the difference between what we ordered and what my mother received is unacceptable. We even purchased the premium version of the arrangement but there is just simply nothing premium about it. It looks nothing like what is advertised and is not worth the $60. We will certainly not be returning customers as we feel robbed.

Just an awful arrangement sent. Not even close to being similar. Ugly and would never use this company again. They were responsive. We'll see if I get my refund. But you have to haggle them to get it. This is possibly one of the ugliest bouquets I've ever ordered from anywhere. Do not use!

Worst flowers ever! This company is a scam. I spent $70 on a beautiful Christmas table centerpiece for my Mother In Law and what she got was a sloppy handful of weeds thrown in a box. I contacted the company immediately assuming they'd apologize and realize what an error had occurred, but boy was I wrong! They didn't apologize at all, simply said their website clearly states not all items will actually look their the images, then threw a $10 credit my way - ha! Like I would ever order from them again! Run, don't spend a penny with this company.

Same day resolution: The company emailed me back that evening, apologized, and processed a full refund. I am very happy they took action and so quickly - so now no loss on my part, except for the initial disappointment. Slept well after this resolution. Thank you!

I chose a premium package, priced from $64.99 to $51.99, and that is how it showed in the cart. When I received the receipt from my payment, after I completed the shopping, it showed the old price of $64.99. I complained and received back a garbage email stating this: "When prices are initially displayed online, an original price will be crossed off with a discounted price next to it. The reduced price is the cost with your discount applied. Before submitting your order, a price breakdown is given, including the cost of the item, service charge, and the overall total. At the point of order review, the price will be listed as showing the original, the crossed-off cost, then display the monetary value of your discount as a deduction." I do not see my discount anywhere. And I do not think this is legal. Hope the end up in court for gouging. No wonder their rating is so low. FTC will be notified.

Do NOT order at Fromyouflowers! I made a HUGE mistake and ordered 4 items (for over $470) and paid extra for early shipping on October 13 to be delivered October 16. They advertise same day delivery so I thought when ordering a few days early, I won’t run into any delivery issues. The items were for a little baby’s funeral and it never arrived! I spent the whole morning on the phone with customer support and missed all of the memorial service. The first representative gave no solutions and said it can be delivered another time with no ETA. One of the items was a casket arrangement and I told her that won’t work since the burial is for today. I had to hang up on the Rep and call back again to get someone else who actually listened and pretend to care a little. The 2nd Rep also had no better solution but eventually gave me a refund. I do not recommend this services to anyone! Please take your business to support a local florist!

I ordered flowers and chocolate to be delivered to a co-worker after surgery. I received an email confirmation stating it was delivered. I asked the recipient and she never received them. I called the company 5 times and they were always sorry, couldn't explain anything and always said they would redeliver. After failing over and over again, I asked for a full refund and ordered from a local place. I had used this company for 10+ years, something has changed recently and this is not the same company I used to order from successfully. Customer service agents are hard to understand and have no details to help with anything. Wish I would have googled the reviews before using them again.

Flowers came in box. A vase was included for do it yourself arrangement. Not as pictured in ad. Not worth the price spent on premium arrangement. Very dissatisfied. Will never order from this company.

I ordered well in advance and paid extra for expedited delivery between 8am and noon for my 39th anniversary. It is now 2:45pm and there are no signs that anything will show up. Support just tells me they "informed the florist" and has no updates. The celebration is already over and my wife still has no flowers. All that fromyouflowers did was refund my expedite charge. I will NEVER use this company again.

Used Rakuten app for cash back. 15% arrangement was 99.99. Contacted customer service. All were clueless to this app. Want my cash back to offset high cost for small arrangement!!!! Will never use or recommend this company ever. Order number **.

I am updating my review. The company reached out to me and delivered a beautiful floral arrangement as a resolution the Same day. I feel like the resolution was very well handled. I was however, lied to by multiple employees on my original order, which is why I cannot go any higher than three stars. I do appreciate the company taking the time to resolve the issue with me and resolution is definitely five stars. Overall experience with the company as a whole is three stars.

Ordered a Christmas arrangement for a gift before my friend's singing engagement to be delivered the day before her performance! Was not delivered! They said they didn’t deliver since I didn’t contact them back to confirm. I ordered online and paid so not sure why I was needing to contact them back within a hr before they cancelled! I was flying to Florida while they apparently called (I had no Missed calls) so I emailed and they said they would deliver. Next day they just emailed me back saying they will just cancel! 4 emails back and forth and still no delivery or money back! $100 bucks down drain! Call local florist and just give credit card over phone from now on!

The company did attempt to re-deliver the arrangement. However the arrangement that was received still didn't come close to the photo of the arrangement I paid for. Unfortunately, I think it's just the florist that the order went to. I appreciate From You Flowers recognizing the issue and granting me a full refund. That integrity means a lot.

I ordered flowers for my wife late Saturday night/Sunday morning for our anniversary on Tuesday. I was billed for weekend delivery and same day delivery. The flowers came on Wednesday. Plus it was not what I ordered - the flowers or the vase that I paid extra for. Then when I demanded a full refund I was told they would do $14 and a $10 gift certificate. I was told I would get a full refund that. I haven’t received yet. Plus I was supposed to receive a veterans discount and didn’t get.

Very responsive to problem and gave a variety of solutions. Very impressed with customer service.

I ordered a bouquet of flowers for my grandmother's birthday. This bouquet was 70$ and what was delivered looked like a 10$ bouquet from the grocery store. The flowers were wilted, dead, and not full. They look nothing like the images on the website. I am so embarrassed by this.

I will not be ordering from them again nor should you!

I ordered flowers on Dec 8th to be delivered to my mom on Saturday Dec 9th. The website advertises quick, same day shipping - that’s why I chose them. On Dec 9th at 5 pm I contacted customer support to let them flowers hadn’t been delivered yet. They said the flowers were out for delivery. At 6:30 PM I contacted customer service again because there were still no flowers and they said they tried to deliver at 4 PM and were unsuccessful. I told my mom to be expecting a delivery. She was home with her screen door open. They never "tried" to deliver the flowers. Then said they could offer me a 50% discount to try to redeliver the flowers on Monday. Try?? No thank you! I will be checking for my refund in a few days because I do not believe anything this company says.

I ordered a nice Christmas arrangement to be delivered at a hospital. It was to be delivered before noon. It is now 7:58 p.m. at night and has still not been delivered. I called the company multiple times today and they told me it was out for delivery. When I called a few moments ago they told me it would be. Tomorrow. I told them to cancel my order that was not acceptable because I paid a lot of money for it to be delivered today before noon. I would not use this company. Especially if you're needing it delivered at a certain time. I ordered it the day before.

I would absolutely never use them again.

The company has been very quick in making good of a bad situation. A credit was given as well as a complimentary arrangement with apology sent to the recipient. Hopefully this problem was resolved by flowersfromyou.com removing the florist used from their list of vendors.

I placed an order with this company against my better judgement simply because I was pressed for time. They had horrible reviews, but so did every other company I looked into. We spent $100 on a bouquet that looked nothing like the described item. Lesson learned, I will never order from this company, nor would I ever recommend them to anyone for any occasion. I wish I would’ve spent the extra $30 at a local florist who actually CARE about the products they produce. Take a look for yourselves!

I ordered an arrangement for a funeral. It was not as pictured. Quickly wilted. Very embarrassing. If the florist did not have the appropriate inventory to produce an appropriate arrangement, they should not have bid on creating one.

Called on Nov 27th 2023 in a.m Mountain time. Said flowers would be delivered that day. Called that night because my daughter had yet received them. They said they'll deliver before 6 p.m tomorrow and gave me a 25% discount. I said, "Ok." I called in afternoon next day. "Will be delivered before 6 p.m" and was still NOT delivered. So I called in evening and they apologized and said, "Will be delivered tomorrow"!! I said, "NO!!!" I was disappointed and so was my daughter because I told her she was going to get a delivery and it did not happen 2nd day. Please DO not order from this company if you want your flowers the same day!

Thank you for the quick response to my worry and going a long way to resolve this.

I had an issue with my flower arrangement and the company did resolve my problem. This shows the company cares about their customers and the product.

I ordered the beautiful "Blue Skies" arrangement for my Grandfather's funeral viewing and recieved the most embarrassing arrangement I have ever seen. Not one flower matched what I ordered (Creme Roses, WhiteAsiatic Lilies, White Miniature Carnations, Purple Statice, and Blue Cube Vase). I received 3 white Gerber dasies, 1 white hydrangea and another random white flower. I contacted customer service and was offered a replacement. Some other family would have received them since the viewing was over and my Grandfather was buried the next day. I had to explain that twice. At the end I received a partial refund.

This experience was NOT as advertised. The bouquet received did not look like the bouquet I ordered online. There were flowers missing, the flowers in the bouquet were bruised and crinkled and the leaves in the bouquet were not “fall”. They were dead. The product received was not bad but it was not worth the money they charged. I would suggest choosing a different company for your business.

I talked to customer service and they got it taken care of.

We have order flower for our relative funeral. The process went through successfully, and we expect that the flower will be delivered at designated time and location. However, we did not see our flower when we visited the service at funeral home. We call them and ask for the reason; their answer is that they cannot locate the delivery and propose for next day delivery directly to the church at 8:30am when the mass will be started. We did not see our flower at the church as we did not see any message from them. We were so disappointed and cannot believe that there is service like this happening in DFW area. The company has been damaged our trust badly which we will never do business with this company again, and we do not recommend this business to anyone either. Bad service and very management team who can handle the principle guideline which make the business to be professional.

We ordered the Deluxe vesrion of a "Get Well" bouquet for a friend in the hospital. The product delivered was not what we ordered at all. The bouquet was poor made, completely different vase than the one online and an ugly plastic bow on the side. When we complained they sent us a coupon of $10 via email, which we can't even use since we are currently overseas. This company is located in CT (We found out today). The delivery was for TX. Next time we will definitely go with a local florist.

I googled florists in Spokane WA. They came up. I thought they were in Spokane. I was so wrong. I ordered a wind chime from these people for $80.00 on a Monday evening for my aunt's funeral that was on a Friday of the same week. I had 2 day shipping. Since it was considered Tues. for the order I figure it would arrive on Thursday. Boy was I wrong! It didn't arrive until Tuesday!! 8 days later. I was horrified when my cousin called and asked me if I sent a wind chime to my aunt's funeral. I say yes and she said well it just arrived at the church! This company didn't even want to refund anything until I made a huge stink to them. They took the payment so they are responsible for the product getting to the place of delivery. They eventually gave a credit of $20.00 for the 2 day shipping.

I ordered flowers 3 days prior to delivery date. I found it odd that residential deliveries were given a delivery time of 6 pm. In all my years I've never known a florist to work/deliver after 5 pm. There is nothing rural in Houston so I didn't worry. The day of the delivery I kept checking the status throughout the day...no update. Finally at 5:30 I called to ensure nothing went wrong. Even double-checked the address to make sure it wasn't my error. I was reminded that the delivery time was 6 pm and then they added "6:30 the latest." That is when I got concerned. But I patiently waited.

One of the worst experiences had with my purchase and made me feel guilty. I wanted to surprise my girlfriend with a flower bouquet sending to her office, I chose Expedited Service Option by paying the extra amount they mentioned. If I select that option they will delivery within 4 hours and I waited t hours and they still not delivered, and not they canceled and saying sorry and will refund 20% which is not received it yet.

Google advertised this site to me when I was searching for online floral delivery. I paid them $78 for a bouquet delivery. Payment was processed immediately, but customer service contacted me an hour later to tell me they would not be delivering my order. When I asked them why, and whether this meant they were going to refund me, they kept telling me they could not release my information unless I contacted them. Which, in fact, was exactly what I was doing.

This company not only DID NOT DELIVER THE FLORAL SPRAY FOR A FUNERAL, they notified he they did deliver it!!!! Meaning, if I had not called to confirm the delivery, I would have never known that it was never delivered and I would have paid for a service I never received!!!! Who does this? They claimed the local florist didn't have the flowers needed....and you don't call me? You don't notify me YESTERDAY (when said item was allegedly delivered) so that I could find an alternative???? Instead you lie and attempt to steal money by stating it was delivered????

Thank you for fixing. Much appreciated. Quite honestly I would have been happy with no refund and just better customer service and a new delivery sent out. But it does mean a lot you responded so quickly. So again thank you.

If I could give negative stars I would. I was having some issues with my now ex-girlfriend and to celebrate an anniversary I decided to buy a bouquet. We had just had a conversation over how they felt I didn't understand or appreciate her interests or likes so I specifically spent time looking for a bouquet with her favorite flowers. Sunflowers. "The Most Appealing Autumn Arrangement" seemed to be the best pick and I was glad to find something so pretty so I splurged for the largest size possible with the autumnal leaves and sunflowers. What arrived was a lackluster bouquet that was significantly smaller than the product shown on the site with some dumb plastic pumpkin glasses thrown in for good measure.

Initially I had given From You Flowers two stars, due to the poor quality of flowers I had received. Once I had posted a review, customer service reached out to me, and the issue was immediately corrected. I just received a most beautiful replacement bouquet. The flowers were fresh and obviously this time well-selected. Leaves were fine as well and my faith in good customer service has been reinforced. Thank you for this quick and sincere responsiveness.

My wife and I purchased a floral arrangement online for my mom with the expectation that the arrangement may be slightly different from what would be actually delivered. Hoo-boy were we wrong! The arrangement delivered looked nothing like what the website represented. I actually had to have my mom verify that the flowers were for her and from us! The container was way different, there were no sunflowers (main reason to purchase this arrangement), very few flowers overall, and a lot of greenery. I wish I would have researched fromyouflowers.com prior to ordering, as I would have never purchased from them based on the multitude of negative reviews. The positive was that the flowers were delivered on time.

My wife received these flowers at work. The picture for the "FALL HARVEST BOUQUET" shows at least 5 roses. Her bouquet had ONE rose. The picture made the bouquet look full, you can see through the stems to the other side in hers it is so light on flowers. THEN, the preview for the signature states "Signed: ** Face" which is a little running joke but when she got the card there was no "Signed". It made it look like I was calling her a ** Face when in reality is an inside joke for one of her nicknames for me. I should have gone with 1800-Flowers and next time, I will be.

This was an experience. I ordered the premium fall fantasia bouquet for my sister for her birthday & it looked literally NOTHING like the picture. There was 2 random objects that look like a bee’s nest and I’m just so confused. The only reason why I gave it an additional star is because the supervisor tried her best to rectify the situation & gave me a 50% refund. The first representative told me straight up I wasn’t going to get any higher than 30% after initially only offering me a 20% refund when I asked to speak to the supervisor. Like be for real. Smh. The supervisor also gave me a gift card but I don’t plan on using them again. Hopefully the new florist they hire will do better 'cause this wasn’t it.

Ordered balloons and flowers for an extra sensitive and sentimental event. When they still weren't delivered at 4pm, I called to check the status. Only at that point did they tell me they didn't have a florist available. WHY WOULD YOU NOT COMMUNICATE THAT SO WE CAN ARRANGE SOMETHING ELSE ON THIS IMPORTANT DAY??? They then offered a 50% discount to deliver them the next day. What a joke. Absolutely not. Refund my money and I'll let everyone know not to depend on them. Joke of a company.

I ordered flowers through www.fromyouflowers.com a day before. The flowers never arrived and when I contacted them at the end of the day they said that they were not able to deliver due to not having any vase/containers and asked for delivery one day late. I gave them one star - wish I could give them zero. - Big disappointment - Don't waste your money and time.

I purchased a bouquet of flowers for my sister's birthday on Saturday morning. I paid EXTRA for same day delivery. 1 hour later they send me an email that they are sorry and they cannot deliver the flowers today BUT they will be able to deliver them next business day which is Monday morning. Have no choice but to wait at this point. Monday afternoon comes and I call them because the flowers haven't arrived. I speak to someone and they tell me, "I'm sorry we can't deliver until Tuesday"!! I tell them to give me a time frame. She responds by saying from 9am to 6pm.. I asked for a full refund, I hope at least that transaction goes well. STAY AWAY!

I had one good experience, which encouraged me to order again. The order was not delivered. When I called, the representative offered a gift certificate and promise of delivery the following day. When the flowers were delivered, they were not what was ordered and nowhere near the price point. It was shocking what a sad arrangement was provided. Very few flowers, mostly filler, and NOT the flowers ordered. It was highly disappointing that I had to make several calls to get reimbursed, and my family member who was gone for over a year never received the welcome home flowers I wanted to surprise her with. The only good thing was I was reimbursed, but I had to demand this, because they wanted to offer gift certificates for future purchases. Use another vendor.

My daughters ordered flowers through this company for delivery to me after major surgery. Apparently, the company could not find a shop to handle the order which was scheduled for Oct 27 or 28. Instead of jumping right on it (we live in a big metropolis area) it took them until Oct 30th to find another shop. My girls were devastated that it took so long. Would not recommend this company.

I paid over $80 for one dozen rainbow roses to be delivered to my Granddaughter for 16th birthday. The only thing that looked like what I ordered was vase and the pick. Will NOT use them or recommend them.

The customer support followed up with me and issued an apology and refund. Waiting for execution.

My sisters and I ordered a dozen of preserved purple roses for our brother's funeral and they never arrived. They said did but funeral home said they never arrived. Should have looked at all the negative reviews on here before using this rip off company.

I had ordered an arrangement with a jack-o-lantern vase with a cover and the description and picture showed bats coming out of the top. I paid extra for the upgrade and extra to have it there early. It arrived very late and looked nothing like the picture. Including the flowers! Not a single sunflower which was also in the description. I spent in total almost $90 and when I reached out to customer service I was offered a refund of $38.67 which I found to be very insulting considering the situation. I have used this company in the past but this will be my last time.

I want to share this so that nobody else has to deal with what I dealt with. I specifically ordered from them because they offered "pet-friendly" bouquets. Since my friends has cats I wanted to ensure the flowers sent were safe. Apparently that didn't get communicated to whoever delivered the bouquet because POISONOUS TO CATS flowers were included in the display. When I reported this they barely acknowledged fault and didn't care that what was sent could have caused serious issues with my friend's cats. I find it incredibly irresponsible and unethical of them to offer pet friendly options and not communicate that to their florists. I will NEVER order from them again.

Aunt sent picture when she received Thank you arrangement in another state and was nothing like the pictured arrangement I ordered. Color and container not even close to arrangement I ordered. Very dissatisfied with partial refund.

I ordered flowers to be sent to my wife for our anniversary. I ordered on their site the "You're in my heart" selection. Should have been 45 or so roses and carnations. Item received only had 9 roses and 9 carnations. Will not be using them again.

The site says next day delivery. Verified the address and said it could be delivered next day. 3 pm the next day, the actual occasion, emailed and said they wouldn't get it till today. Said they'd refund $3. Then today, at 1 pm, emailed again saying they have no florist to do this delivery again and can try again on Monday. 4 days after the occasion. They should verify a florist BEFORE they took my $75. Horrible service.

Flowers were ordered from this company to my home. My friend called to see if I received the flowers which I did not. My friend contacted them and they said nobody answered the door. I have a security camera which sees the entire front property and a camera doorbell. I reviewed all the cameras for the entire day and nobody attempted a delivery to my home. We confirmed they had the correct address. They promised they would deliver tomorrow and never arrived. This place is a scam. I hope my friend gets a refund.

My mother had to face this today putting her daughter to rest: I unfortunately faced this today. I didn’t get our order at all. First they said they delivered them 5 days early (which the church never saw come to find out) to a memorial service for my DAUGHTER. They promised to redeliver on the correct day even got an email saying they were delivered and they never showed. Even delaying to services because I was on the phone with their “customer service” line on hold for 20 minutes and they never came back. It was awful.

I really don’t like leaving reviews, but my experience was so frustrating I had to sign up and leave one. Ordered same day delivery of flowers to my wife’s place of employment on a Wednesday. I also paid extra for expedited delivery. Well, as the hours pass by, not delivered. I called customer service and they refunded the expedited delivery fee and assured me that the flowers would be delivered by 3:00 because the location was a school. 3:00 comes, no delivery. I called again, they refunded a portion of the cost and also upgraded to a larger size arrangement. They assured me it would be delivered by 3:00 the next day. Well, Thursday comes, I even called several times to verify that they would be delivered, they told me everything I wanted to hear. 3:00 comes around, no delivery. I called to cancel it completely and get a full refund. They were very apologetic and refunded my order more.

Ordered standing funeral flowers on 10/9/23 to be delivered by 11 am on 10/13/23. Called the funeral home and nothing was delivered. They only wanted to give me 50% back. No flowers at all! Awful service so do not use them.

I ordered flowers for my mother in law’s funeral 10 days ahead. The flower should be delivered the day before the funeral, but it was not delivered. I emailed them, no reply. I called them in the morning of the funeral day, they told me that they were going to call the flower shop and call me back, they never called me back. I went on their website and started chatting with them 2 hours before the funeral, they kept telling me that they needed 24 to 48 hours to investigate and then email me back with the result. But what about the flowers I needed for the funeral? 24-48 hours later the funeral is over. All they care about is the money not the customer.

I paid a birthay present two days before the day and never received the flowers on time. And when the Indians help service attend me: "Please accept our sincere apologies for the inconvenience. As per your request, we have cancelled your order and initiated a full refund. It takes around 1-3 business days to get the amount credited back to your account, and you will receive an email confirmation for the same." Never will use them again.

The most basic tenet of a florist is to deliver flowers on the scheduled day. I ordered flowers for a 10/10 delivery. Was notified at 4:05pm that day "Our records show that your order has been delivered on 10/11/2023." They missed the delivery day and state in advance that they were delivered tomorrow...?? On 10/11 I got the same message that the order was delivered on 10/12. NEVER used "FromYouFlowers" and will NEVER use again. Money was refunded.

Paid for expedited service to get flowers there by noon or earlier. Noon comes? Not there. Call in and tell them. They can't get florist in the phone but assure me it will be there by 3. 3 comes. I tell them it's not there. Told for sure by 4. Ask if they talked to florist and they say they still haven't but assure me it will get there today. I tell them call a different florist and that it needed to get there TODAY. They refused but assured me it would get there. It's 630 pm. It hasn't arrived and florist is closed. This company is completely unreliable. Stay away!!!

Placed order on 9/7 for a delivery for 10/2 for a friend's birthday. I thought this was plenty of time for this company to get their ducks in a row to get this delivery done. I paid extra for delivery before 10:30am on 10/2. Flowers never came. I called DAILY on 10/3, 10/4, 10/5 and finally 10/6, where I demanded a full refund because flowers were never delivered. How is this place still in business? It is a total scam!

I ordered a snack and candy basket for my Husband for our Anniversary. I was very disappointed and feel like I got ripped off. I paid a lot of money for this basket only to have it come nothing like what I ordered. The first picture is what I ordered. 2nd 2 is how it came. I can't believe that these places can get away with such false advertisement. Needless to say my anniversary was ruined because for once I wanted to send my husband something nice and surprises him only to have wasted my money.

I ordered flowers from this website for my girlfriend and I's anniversary. I specifically ordered them around a week in advance so they would be here on time and I paid extra to have them delivered the morning of our anniversary. On our anniversary not only did the flowers not come in the morning as paid for, but they didn't come at all that day. They arrived a whole day later when they were no longer needed. On a big day like our anniversary it made me upset that I went out of my way to get her her favorite flowers and ended up not being able to give her any. I reached out to customer support and they are trying to offer me a laughable 20% refund when I spent over $70 on flowers+delivery. I paid specifically for a service that would deliver them on time and considering I didn't receive that service I would like a full refund as I didn't get the service I paid for. I highly recommend you stay away from this company.

I received chocolates sent from Fromyouflowers.com as a gift from my friend. Upon checking on the chocolates right after receiving them, I noticed that some of the chocolates are best before/best by (bb) in two weeks' time while most have bb date next month! In brief, all of the chocolates I received is having bb of less than 6 months! I am feeling very upset on receiving all these chocolates that almost reach their bb date while my friend spent money from overseas without knowing that she is paying for such service and goods!

I ordered a order to be delivered the following day before noon and paid expedited shipping to ensure delivery. I called mid day and they apologized that it didn't arrive on time so they would refund the expedited charge but guaranteed it will arrive the scheduled date of delivery before 5pm. We'll 5 pm came and I called again and they said, "Oh we're sorry it will be there until tomorrow because the florist couldn't get the vase as shown in the picture," when they never communicated that when I had first called. I will never order from here again. If you looking to get something delivered on time this is not the right company to do the job, save yourself the headache.

Good luck with customer service. No point in picking same day delivery. They won't do it. They'll charge you, not let you track it, then refund you $3 for 20 mins worth of back forth. Just order somewhere else that will actually deliver on what you pay for. $80 for this NOT worth it.

I ordered a "Lush Lavender Bouquet " for my mother's birthday. I ordered online first and then I called to clarify some details. The webpage is called "From You Flowers." The price on the webpage was $63.99 dollars. I got charge $85.29 dollars. If that would it be the only problem, I would not mind paying for it. However, I got a picture of the bouquet that got sent, and it did not look at all as the picture in the webpage. I called that false advertisement, plus the fact that I got overcharge. This is the first and last time that I ordered from this company.

The flower arrangement that I ordered was supposed to have a crystal cross. However it has a very cheap and tacky looking ceramic cross. I must say I'm extremely disappointed and feel that I was ripped off. I would not advise anyone to order from this company because you don't get what you pay for.

I ordered two flower arrangements for my daughters for Daughters Day and paid the expensive extra fees for a next day delivery which they were. However I wanted them to be surprised with the flowers but instead they were surprised with an email asking when they would be home to accept a delivery. I knew they would both be home or I would have instructed them to email me or them. They loved them but I was disappointed for as much money that was spent.

I purchased a pretty pink bouquet with a vase and received purple flowers, not full and pretty like I ordered and when I called customer service they stated they had a right to change an order in order to fulfill the order that was placed. First off if you need to fulfill an order make sure it's at least the same color and nice and full, I paid 79 dollars for something that was not what I wanted and then they offer a 20% refund. Please tell me what 8 dollars being refunded is helping with. I ended up at Kroger to replace the flowers that were sent to me seeing as though it was nowhere near what I ordered or wanted. I will never purchase from this company again!

This was by far the absolute worst purchase I have made. I was having flowers delivered to my mom for her birthday. The flowers and delivery cost me $80 and they were set to be delivered on her birthday. The day they were due to arrive, I was informed that they wouldn’t be delivered until 3 days later due to weather, which I checked on and there was absolutely nothing going on weather wise. I gave them an alternate address to deliver because there would be no one home to accept the delivery. They agreed to do this but still delivered at the original address and left the flowers sitting outside. Due to the late delivery and sitting out all day, what got delivered looked like absolute crap. Dead flowers and leaves just dropping off.

I ordered a bouquet for my wife’s birthday to be delivered in her day but it was delivered to the wrong address. I spoke with customer service who insisted it was delivered. I informed that it absolutely wasn’t correct. I was offered a 20% partial refund for late delivery and 20.00 discount on next order but tried to explain I want a full refund for an order that wasn’t delivered late rather delivered to the wrong address.

Delivered flowers to the hospital, didn’t confirm if patient was still checked in. Told me they wouldn’t redeliver. Then an hour later said they would, after I had already arranged for my sister to drive an hour out of her way in rush hour traffic to get the flowers. I spent almost $90 on these flowers and delivery. Could have had my sister go to Costco for $25 arrangement and would have been the same quality without the hassle and expense.

This company arranges delivery of flowers and gift baskets from local florists. When I discovered that the delivery would not occur as scheduled, I contacted customer service, who refunded the expedited fee. This is excellent customer service. The recipient of the fruit basket was thrilled with the quality of the contents. Will definitely use them again.

I have ordered flowers to be delivered to my daughter at college for her birthday. She called me at 5pm wondering if I ordered it. She has visited the delivery desk multiple times between her classes. The website said it would be delivered on that day before 5pm even it was already 5:40pm. I finally called and after speaking to a representative was transferred to a supervisor. They apologized, 50% refund and a promise to deliver flowers tomorrow. Ok. I have no choice. Very disappointing. At least they could have contacted us that something did not work out. Last year I used flowers.com and had no problems. The flowers were delivered by 12pm without even any extra help. I hope the flowers she receives tomorrow at least look beautiful.

I just had a funeral for my father yesterday with no flowers thanks to you, FromYouFlowers. Customer service made me feel like I was lucky to get a refund processed, also. This happened minutes leading up to my Dad’s service. Thank you, FromYouFlowers. You have been reported to the BBB.

I ordered flowers yesterday to be delivered today for my friend's birthday. We live in different states, so I wanted to do something nice for her birthday and surprise her with flowers. I was told they would be delivered by 1:30pm, well it’s 8pm and they still are in transit, not even out for delivery. This is so disappointing. I spent $70+ in flowers that won’t even be delivered on time! I paid the extra fees for one day shipping plus weekend rates, all for nothing. Who knows what the flowers will even look like once they arrive (if they arrive) since they more than likely have been sitting in a hot warehouse or a hot delivery truck. What a waste. I would have been better off placing an Instacart order for flowers from Walmart. At least those would have made it in time. I’m disgusted that I paid so much for undelivered flowers.

I've ordered flowers from this company before, so they had my card on file. I selected the flowers and entered delivery information, but the site did not show a preview of the purchase before charging my card!

The company, "From You Flowers" refunded the full amount of the original order and have extended a complimentary bouquet of flowers. I am satisfied that they have resolved the issue and completed delivery.

Shipping was fast, but I was very disappointed to learn that the flowers my grandmother received were nothing like the ones I ordered. I ordered pink flowers. She received white ones. The vase wasn't even full and I opted for the deluxe. Paid extra for nothing! Very disappointed!

I ordered flowers for my mother's funeral. I paid the additional expedited fee to ensure their arrival. I was assured at the time I placed my order that they place funeral orders as a top priority. After arriving at the cemetery early and finding out the flowers had not arrived, I called their customer service number. After the call was finally answered, a rep reached out to the local florist, to no avail. He said he was unable to reach them at 10:30 am! He also said to call back later if they still had not arrived. They NEVER arrived. When I called again, the rep wanted to send the flowers to my home! They were FUNERAL flowers - YUCK! It took much demanding to just receive a refund, and in the end, I had no flowers for my mother.

It’s been a long time since I’ve received service so reprehensible it’s literally kept me up at night. One of my best friends recently got married and about 5 days beforehand my partner and I decided that we’d like to send them some flowers. We live in two different states so I figured this online service would do fine, especially since they seemed to have good reviews on their physical website and they’re at one of the top search results when I googled them. DO NOT TRUST THEM! I spent a little over $90 on a floral arrangement and paid extra to make sure that they would be delivered by noon on my best friend’s wedding day. The day of the wedding comes and it’s about 5:15~5:30pm time there and I haven’t heard anything about them being delivered.

Thank you for your response. I apologize for not being available when you reached out. After your company handling the situation as you did I will try your services again. Thank you.

Ordered anniversary flowers for my wife since I'm stuck at work. The flowers was scheduled to be delivered before 6pm. While at work, I get an email at 6:15pm that the order was finally delivered. It wasn't. I contacted Fromyouflowers about the missing delivery. Unfortunately, the CSR was beyond rude, argumentative, condescending, and outright disrespectful. He even went as far as to apologize that my wife and I have "issues". Huh? The level of disrespect from that CSR was unbelievable. Delivery was FINALLY made at 8pm. At this point, I don't even want these flowers and never want anything to do with Fromyouflowers again. Buyers take caution. Just order from your local flower shops and skip this shady middleman.

The flowers were delivered wilted. I called to get them replaced & the guy claimed to have sent the order but they never came. A day after they were scheduled to be delivered I called & was told the order never got placed. I wouldn't recommend, find another service.

I wanted to buy a flower for a funeral service so I scheduled a delivery to be made on Sunday 10AM, I paid extra for expedited delivery. They called me on Sunday morning before 10 and I called back to check the status of my order, they said they wanted to confirm the address and asked me what time should it be delivered. By this time it was already past 10AM so I told them if they can make it till 10:30 it should be fine. The time passed so I called back again to check and they said they're working on my order, gave me a discount for the inconvenience and they said it will be delivered soon. I waited until 11:20AM. Still no delivery.

Never was delivered. Do not recommend. If you want a real experience with flowers, I do never recommend this store. It's my birthday, I was so excited, my girlfriend she was so excited and nothing. Very disappointed.

I was surprised & impressed to receive a text from my sister-in-law - her 70th Birthday - to say that she'd received a second flower arrangement from me today! I guess this is the Company's attempt, reacting to the disappointing review I sent yesterday, after the first arrangement was delivered. As I said, the Agent I dealt with and the service were very good. However the arrangement sent, in NO way, resembled the one I chose on the website!

The second one added a color that was missing, and a little more artistic flair - but, again, was not like what I'd chosen. Flowers were fresh and my sister-in-law was happy! I just think I'd be happier if I ordered a "seasonal container of flowers" and the florist did the rest. Not trying to make it copy a picture of flowers and containers they don't have available! Leads to frustrating results! Thanks "FromyouFlowers"! Your efforts are appreciated!

I ordered flowers on Sunday evening w/ confirmation of Monday delivery. M, T, W, Th and F I received an email that no one was home to receive. Recipient was home all day everyday! I replied to leave at the door for Saturday delivery. Saturday I received email stating there are no florist in the area that can complete delivery… I now need to cancel order and pay again, this time adding UPS fee for delivery.

I specifically ordered a PLANT for my best friend who is now a widow. Since Flowers die, I wanted to plant that will live on just like her memories of her beloved husband. Instead, FLOWERS were sent! The company fromyouflowers.com subcontracted with didn't have PLANTS. I also paid a surcharge to have them delivered the same day, WERE NOT. They were delivered the day after. Clearly this company farms out its orders but they should review the venues they subcontract with more carefully. Will not be using this service again.

Updated on 08/24/2023: Since my post this company has called me twice, when I didn't answer they thought it would be best to email me a refund stating I would get 50% back. A second email followed stating I would receive $14.61 back which is only the handling fee! To make this even more unprofessional I took the time to track my order "via FedEx" and it showed my flowers was 2-3 hours from my delivery location. Which means they will not be delivered today since it haven't even made it to the FedEx warehouse in the city of the delivery. I put this order in Aug 18th and this company thought it would be smart to order from another company a date before the delivery date. I already reported this foreign company to ECONSUMER.GOV today. I'll be calling them.

Company contacted me right away and problem has been admirably dealt with. I appreciate a company that doesn’t ignore consumers with legitimate complaints, thus this updated review. Thank you!

WARNING! DO NOT ORDER FROM THIS COMPANY! Ordered a sympathy arrangement for a dearly departed friend. Fromyouflowers.com never sent a confirmation of it being delivered at my specified time and when I called the representative couldn't reach the florist or tell me what company it was fulfilling the order. Absolutely no help at all. I am beyond disappointed, embarrassed, and saddened as these flowers were to be a symbol of my support in my absence of my not attending the service. I am out of state and there is nothing I can do to substitute their gross incompetence.

The company is not going to actually help you if the florist doesn't deliver on time. They will offer their "sincere" apology. Stay away from ordering from this site if you want assurances that customer service will actually be able to help you in case of delayed delivery.

I wish I knew how to upload the pictures because this was a sad experience. Way too much money for something to be completely opposite of what is advertised. I will never use this again. I was embarrassed for the person I had the flowers sent to. Unbelievable.

Simply take a look at the pictures. Consider this prior to using this service over the more satisfactory competitors. I had to negotiate for a full refund. The experience was extremely disappointing, as the order was a gesture of sympathy for the death of a close family member. Although the recipient was gracious enough to say she loved the arrangement, the picture she sent told a different story. And because the occasion was solemn, it was not like I could start telling her I was sorry the arrangement she received was not what was intended to be sent. FromYouFlowers.com needs to vet their florists better - I am wondering if they even care enough to look into this with their contractor. I seriously doubt any followup will be initiated. Shameful.

Ordered a beautiful flowers but what was delivered was not even close to what I picked out. Completely different kind of flowers. They were very cheap and I'm so disappointed. How do you not even provide the same flower as what was ordered.

I chose this florist based on the arrangement they had advertised. The recipient sent me a photo of the delivered arrangement. To my horror, what was relieved was a cheap poorly arranged piece that in no way resembled what I had ordered. I complained, they said they’d send another. They sent another arrangement that again, in NO WAY, resembled what I had ordered. No way was it worth $80. What a racket. Sounds like bait and switch to me.

This company is awful and should not be in business. Please save yourself the massive headache and buy flowers through anywhere else. Bought flowers to be delivered to my wife at work by mid morning so I chose their "expedited" option (delivery within 4 hours). Was charged $4 for the expedited fee. 5 hours went by and the flowers still hadn't been delivered... Called customer service and they refunded the expedited fee but said the flowers would still be there by 4pm.

If I could give zero stars, I would. I placed 2 separate orders for flowers to be delivered as birthday gifts. Both arrangements stated that they were available for same day delivery. Neither order was delivered on time... As I write this review, neither order has been delivered. One is on day 3 of being late, the other day 2. The first order has now been handed off to a second florist to deliver tomorrow...3 days late. The second order is supposed to be delivered today prior to 2:00 pm. NEVER AGAIN!

Quick and painless refund. I guess the pictures spoke for themselves.

Ordered anniversary flowers for my wife. Was charged $67.38 for roses, vase and handling. The flowers came on the selected date but came wilted and brown. Reached out to fromyouflowers.com and company only saw fit to give $11 refund. Horrible experience and this is what they feel is acceptable.

I ordered a plant basket on a Tuesday to be delivered to a memorial service at a church the following Monday morning (the service began at 11:00am). I was assured it would be delivered on Monday by 11:00am. FromYouFlowers called me after 11:00am saying they apologize but my order could not be delivered as the florist "was inconvenienced" and was not able to deliver it, would we like it delivered to the person's home instead. Long story short, I cancelled our order (and was refunded the total amount) and placed an order with a totally different company. I gave them 2 stars since they did refund the total amount back to us thankfully.

This is a joke. Customer service reps are in India and are always "Very sorry for the inconvenience" every time I had to call. Ordered flowers to be delivered before noon and paid the expedited fee. Flowers didn't arrive and when I called later that day, they were going to contact florist and let me know status of delivery. They said they would get the flowers there that day, but as I mentioned earlier, I paid expedited fee to get flowers there by noon because the recipient would not be there later that day. So, he said we could reschedule for the next day before noon. That never happened either. In fact, when I called customer service, the representative said he would call the florist. Then I got cut off. Called back and the rep said they would call florist.

I am updating my star rating to 3 since the company responded quickly and refunded my previous order. I believe they do care that their customers are satisfied. I will give Fromyouflowers another chance with the next time I have a floral order.

I am very disappointed in my recent purchase from Fromyouflowers.com. I ordered the Gerbera Daisy Collection Deluxe size for $54.99. Requested expedited delivery for an additional $4.99. I paid a total of $71.09 altogether. What I ordered was not what was delivered. I had to contact them to get my $4.99 expedited delivery fee back which they gave me but when the recipient sent me a picture of the arrangement my jaw dropped. You will see on the attached pictures that I definitely didn't get what I paid for. The arrangement that was delivered has maybe, MAYBE, 5 blooms in it. But all I see is greenery so basically I paid $71.09 for grass. I am so very disappointed that the flower shop fromyouflowers.com contracted with didn't have enough respect to tell them they didn't have the flowers to complete the bouquet.

I use "fromyouflowers.com" business for years and was always happy with their business. A few days ago, I again ordered flowers from them for my best friend. Unfortunately, UPS did not deliver them. I contacted “From you Flowers” and they responded to me right away with the offer to resend flowers to my best friend. Despite my best friend receiving her flowers with a little delay she was still happy and I am happy with “From you Flowers” business for the excellent communication and resourcefulness. I would recommend this business to everyone. Blessings.

After a terrible experience with this company and the floral arrangement that was delivered versus the one I ordered (Madly In Love bouquet with red vase) The arrangement delivered looked like a $10 arrangement, I called them and they offered me 20% refund. I explained the money back wasn’t going to rectify my embarrassment of the flowers that were delivered to someone very special and dear to me. The agent just said they will redelivery after 2 days which was useless, it doesn't make sense to delivery a gift after 2 days of event. I Opened a case in PayPal and they said they have already refunded 20% money, and keep repeating same message again and again. Please be aware that what is shown on the website they will deliver opposite of that. Don't waste your money, I had to order another flowers via Instacart from Wegmans and ended up paying double the money of my budget, at least Instacart delivered exactly what I ordered.

I ordered flowers as a Birthday gift for a friend. Flowers were delivered as specified however, front and center in the bouquet was a full blown rose that looked like it would start dropping petals the moment after it was delivered. I reported situation to customer service. Their solution was to give ME a partial refund. I explained this really was not about me. They delivered a nearly dead flower as a Birthday gift to my friend. They KNEW it was a gift! Buyers beware! Please don't make the same mistake I did! Do not trust this service to deliver gifts to your dear family and friends! They clearly don't get it or they simply don't care! Either way, if it really matters to you, don't use this service!