fromyouflowers.com Reviews

I ordered flowers for my mother in law's birthday on 3/12/22 for delivery on 3/14/22. I did not pay for expedited shipping so it said delivery would be guaranteed by 6 pm PST on 3/14. By 8 pm, the flowers still had not arrived so I called Fromyouflowers and they said they were unable to provide me a status but as an apology, they would give me a complimentary upgrade and guarantee delivery by 6 pm PST on 3/15.

I chose a bouquet to send to a friend in the hospital with a get well balloon and same day delivery. The bouquet wasn't delivered. I contacted customer service and they refunded me the same day delivery service and said the bouquet would be delivered with a note apologizing for the lateness the next day. It wasn't delivered the next day. I called again and was told that the bouquet would be delivered and they would upsize it to make up for all the inconvenience. The bouquet wasn't delivered the next day either. It finally arrived 3 days late, with no apology note, the wrong balloon attached (a smiley face instead of a get well one), and the arrangement was so puny that it was embarrassing. It was clearly downsized instead of upsized.

I am extremely unhappy. I ordered a beautiful arrangement in my daughter’s favorite colors and added 5 balloons for her 21st birthday. The arrangement looks nothing like the picture and they delivered 1 balloon and not 5. They did refund me for the 4 balloons, but I wanted them to deliver the additional 4 balloons I purchased. I do A TON of online shopping including from florists. Worst flower arrangement I’ve ever sent and then the refusal to deliver the balloons I bought make me very unhappy. The gentleman I spoke to didn’t even care about the quality of the arrangement.

This is one of those companies that first collects money from customers and then wonders where to get flowers for them. I ordered flowers for my wife's birthday two days in advance. On this day, instead of flowers, I got a phone call asking me to provide explanation to make my order credible. I was asked for my name, my wife's name, my address, why the billing address and the shipping address are the same!, They were asked why there was a different name in the wish text, and it was stated that they had to check all of this and they would decide whether to deliver flowers or not. I must mention that I paid for the order in full when submitting it. Of course, I got very angry and canceled the order. Obviously, this company could not find flowers for me in my area and thus provoked me to give up the order myself. You can not believe them that the flowers will go to you as ordered, and you can hurt your loved ones.

My friend lost her husband of 53 years. I wanted to send her something to make her smile, to her home that she could enjoy, since she loves flowers. I spent quite a bit of time on the Internet trying to find a local flower shop so that I could order directly from someone in her area instead of from a middleman. I had no luck. So I came across fromyouflowers.com. I looked under site and has selected three in different arrangements but I thought I would like for her to have one out.

I ordered flowers to be delivered next day. They arrived on time. The quality of the flowers wasn't good. Didn't look anything like what I ordered. Will not order from them again! Could have gotten better flowers at Costco for f.

I had concerns when I was told by this company that they could not guarantee delivery of flowers for a funeral visitation at a certain time. The funeral service was to be very short. So I needed the flowers there at a specific time. I understand they have no control over the florist they send the order to however not my problem. So I decided it was best to cancel the order at which time their customer service suggested they would be on time so I foolishly kept the order intact. Long story short we had 10 minutes to enjoy the flowers as they did not arrive at the time I requested and I had paid an extra $4.99 for early arrival. And did not make it to the cemetery which is no one's fault, I assumed they were donated to the church. It was a total waste of $125 and I will never use an online flower service again. Hard lesson learned.

I purchased flower for my girlfriend's birthday. I also purchased a red vase that we did not receive. The red vase I paid an extra $8.99 for and on top of that the flowers were almost dead. I called them and they offer a 10% discount off of flowers which $5.90. Nothing was said about the vase that we did not receive. The product was not good. I work in customer service so I can appreciate great customer and the customer service is great.

I ordered a flower arrangement to be delivered to a very ill family member. I could not decide what arrangement to send. They had a Florist Designed Get Well Bouquet. The description read "A bouquet designed just for you! Let our florist arrange a bouquet unique for you, using flowers that are fresh and in season, appropriate for the occasion. They will come with a glass vase to display your bouquet. When you leave it to the professionals the flowers that you get delivered are top notch and seasonally appropriate. Make it easier for yourself - chose the florist designed bouquet!". I choose the deluxe arrangement out of regular, deluxe and premium.

Very disappointed. Just got a thank you and a photo of what was delivered from my girlfriend. I thought I was getting what was shown in the photo, as well as the premium version. This was definitely not the case, I emailed customer services with pictures and concerns and unfortunately no one has gotten back to me, apparently they do not value their customers. In the future I will work with florists in my town. Buyer beware!

My boyfriend's mom just had surgery. She lives across the country, so we wanted to send her some flowers. I ordered the Rose & Lily Celebration with Get Well Balloon. The flowers that arrived looked nothing like the flowers I ordered. None of the flowers were the same kind, they looked terrible, and they came in a tiny wicker basket instead of a vase with a bow like they looked on the website. I complained to customer service, and they told me, "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner."

I ordered a Happy Birthday Bear and Balloon (Deluxe) with a medium box is chocolate added on for a total of $72.97. Before ordering, I inquired via chat, about the difference between the basic and the deluxe. I was advised by the representative that the deluxe would be the bear shown in the photo which was slightly larger than the basic. Instead of receiving what was pictured, the recipient received a small box with a small cat in it and balloons. When I contacted the company, they offered to give me a $12 refund and $20 From You Flowers Gift Card. Talk about being disappointed. I will never order from this company again.

I ordered from fromyouflowers.com on Valentine's Day and they delivered it to the wrong address. When I called them 3 times to correct this issue, they said they would refund me my money or deliver it again which both never happened even with giving them my confirmation number. I never wrote a bad review in my entire life, so this says a lot about how they do business. I spent $160.00 and was never refunded or delivered to the appropriate address. I will continue to call them from this day forward every day until they give me back my money. Worst service ever. Today is 02/27/2022 and I still haven't been refunded. I will never use their services ever again. May God bless them with their future issues however I don't want any bad will on their business, I just want my money back!

I ordered a bouquet for Valentine's Day for my girlfriend 2/14/22. It was to be delivered to her place of work. I tracked the delivery and it said it "Out for Delivery". On their website it states that deliveries to a business will be made between 9 am - 5 pm and for residential between 9 am - 6 pm. My girlfriend never received her arrangement and I kept on trying to get in touch with someone but it was always a machine. I sent an email stating that my girlfriend never received her arrangement and they returned the email saying that someone would get back to me.

I ordered a birthday flower arrangement. The person had been injured also in an accident the day before. I ordered the PREMIUM smile face with lots of yellow flowers. The arrangement delivered was a clunky white pitcher with mostly white flowers and one lonely rose stuck in the back. Cost was $86.88 for what I felt was a sorry excuse for an arrangement. I was not happy and felt somewhat like I was a penny pincher when I saw a picture of the arrangement. Substitution was not explained upfront when it could be read. Only after I complained did the paragraphs on substitutions show up. BAD BUSINESS. I NOTICED THERE ARE MANY, MANY, MANY ONE STAR REVIEWS. WELL HERE IS ANOTHER ONE.

If I could I would of put 0 stars. Worst flower shop ever. They are just scammers. I ordered flowers for my girlfriend's and charge me $100 and she only received like 10 flowers and I ordered 20 and half of it were carnations and only 5 roses.

To say that I am beyond disappointed with my order would be the understatement of the century. I spent a lot of time picking just the right flower arrangement for my friend’s birthday. This is what I ordered (premium version no less):. This is what was delivered:. It is the most disgusting display of wrongness I have ever seen in the flower world, and I was a floral designer for many years. I don’t care what caveats they have in place about there being possible substitutions to cover themselves, this is beyond unacceptable. The shape’s not the same, the flowers/greens are barely the same… This is far worse than something you would find at WalMart or grocery store… A young kid could do better, seriously. And to think I paid $100 for this (what shows is $40 at best). I’ve contacted them twice so far with no response. Vile, loathsome and revolting.

I would 100% NEVER order from your company again. I ordered flowers to be delivered on 2/14 or 2/15 and got an email saying that they were delivered and they were NEVER delivered then I called and was told they would have them redelivered by the end of the day and they never received them AGAIN! What a fraudulent company they are running. Luckily the flowers were for my mother and I asked her if she received them because she had never said anything.

I ordered an arrangement for my father's funeral. They were scheduled for delivery on a Friday, the day before the services. At 9:18 p.m., I received an email saying, "Unfortunately we were unable to complete your delivery," and stating that delivery would be made the following Monday "to ensure your gift arrives and the occasion is not missed." I called the 800 number and emphasized the importance of having the arrangement delivered before the services scheduled to begin at 10 a.m. I was assured a florist would be located to do this. Alas, no flowers arrived and we have the funeral without any flowers. Less than an hour before the services, I received an email stating, "We have been unsuccessful in locating a florist able to complete delivery in time for the funeral services." This lack of service is inexcusable, particularly when the flowers were for a funeral. The company added distress to our grief.

To say I am disappointed in this company is an absolute understatement. I stupidly believed all of the good reviews from this company and after dealing with them I honestly have no idea how they are so well reviewed. They messed up one order that I had paid for expedited delivery and they didn’t even say anything until I contacted them. Another delivery is absolutely pathetic and embarrassing looking. I wish I could attach a picture to this review because I think everybody would be a guest at what you get for $53. Do not use this company. I don’t want to say it’s a scam, but man— I would never have ordered through here if I had known what I was getting. Avoid, avoid, avoid.

My experience was just as same as described by all the previous reviews this week. I ordered and they kept saying the address wasn't correct but they couldn't inform me which information exactly was missing. The truth is that the birthday was today and my sister haven't received so far, and for sure won't receive by today (19.2.2022). I'm super disappointed. I saw the reviews before I placed my order but actually, I should have changed it for newest one.

I ORDER ONE THING, THEy DELIVER SOMETHING ELSE. It was Anniversary flower purple in color order, I got something else from fromyouflowers that I ordered, the company gave me a $15.00 refund for the error, that was only the trip charge. The from you flowers should be ashamed to be on business.

I hadn't ordered from this place in a very long time because they ALWAYS disappoint. I needed a special arrangement for my mother's birthday. I went ahead and paid the fee for early delivery. I waited ALL morning, next to mom seeing if the phone would ring. I even entered our door code so they could get in with no problem. I get an email saying they attempted to reach the person but couldn't deliver which was **!! When you call they have a very nonchalant attitude! HORRIBLE!!! They ruined the surprise. IF people pay for an early delivery fee is because they have their reasons as to why delivery needs to be done!! I will never even attempt to order from them again because I truly don't know how they function and how flower shops work with these people!!

So I have used this company on a few occasions. I will never again. I ordered some flowers for a friend and they were beautiful as well as for my mother in law. However, I placed an order for my boyfriend. It was a masculine looking arrangement and they sent something that looked nothing like what I ordered. It looked like something young girls buy at Stater Bros for 20 bucks. I also ordered flowers for a friend out of state. I also purchased a vase. The flowers came in arranged, still wrapped in plastic, uncut, long, sticking out of a tiny vase. Did I mention they were dead? Not even a little dead. I mean dead like flowers the store would toss. I had to argue to get a full refund. I guess it’s hit or miss but not a risk I’m willing to take again.

I ordered arrangement for my mother-in-law's service. The person who took my order promised me my arragements would be as the same in the picture I ordered which wasn't. Flowers was not fresh and didn't look anything like l ordered, was embarrassed. They offered me a 30% refund which wasn't a fair price and ended up giving a 50% which I feel wasn't still fair

I ordered flowers for my Director of Nursing at work as an appreciation gift. I was very excited to be able to surprise her. I got an alert that the flowers were delivered at 3:30pm to our front desk. (which is where I sit) But there were no flowers delivered. I called the customer service number and after multiple attempts was finally able to get the rep to understand that I WAS at the front desk and there were no flowers. The rep then told me that it would take 5-6 HOURS to investigate where the flowers were and they would get back to me and they would not be re-delivering any flowers by 5pm as per their website cut off time. She then told me a refund would take 3-4 business days, but I refused to hang up the phone until she processed the refund and I received verification it was done.

I ordered a flower arrangement for my mother for Valentine's day and they never arrived. I accepted an upgrade with the condition that they would arrive the next day. Sadly they never did. Customer service through email is not the best, they kept telling me that "tomorrow" at the latest they will arrive, and would ignore my request of a refund (4 days of waiting). The only way I got a faster response was by Facebook which they right away called me and accepted to give me a refund, so hopefully they will keep their promise and give me the refund. Sadly I will never order from here again. I paid extra for flowers to arrive on a special holiday and they did not. Very unprofessional.

First delivery ordered in advance, and after waiting for delivery on Feb. 11, it came 5 days late past Valentine's day on Feb. 15 and was not what was ordered. They offered 20% discount (to purchase more flowers!) when the first order was not what I ordered. They kept promising different dates. Then, second delivery on 6th day Feb. 16 was left out on porch without delivery ringing house bell (customer home and door was open to interior of house).

I ordered flowers for my daughter for the first time ever going from little girl to a young woman. For Valentines. The order was delivered 2 Days late. And the arrangement was very sorry. I kept getting emails from them. Telling me the order was delivered on the 14th which it was not. I had to do all the calling to then never did I receive a email from them telling me there was a problem. I ask them to tell the florist to make the order up that I would go get it and deliver it myself. They said they could not do that. After 2 days they said that they would upgrade the order to the deluxe arrangement. When my daughter sent a pic of the flowers. I broke down in tears. Cause I would have never ordered such a terrible arrangement. In no way was it upgraded. It was smaller than the original order. Thanks to them such a special memory between father and daughter was totally trashed. Will never use this company again.

Placed an order in advance. Website states orders placed in advance are delivered by noon on delivery date when expedited service is selected, which I paid extra for. They missed the day completely. When I called for a refund the following day they offered a 20% refund and they would have it delivered that day. The representative "verified" the florist had the delivery scheduled and the flowers would be delivered that day. Well from my rating you can only imagine, they dropped the ball again. Wouldn't recommend this company to anyone.

I ordered a flower arrangement for my girlfriend. It said it got delivered and it didn't, I live with her. I called, I emailed, and I would either get disconnected or be told told that the order was delivered, without any chance to acknowledge what I was trying to communicate. I never have written a review like this honestly, but an over $80 flower arrangement with this type of customer service is simply not acceptable.

I have used this company probably 10 times in the past, and have always been happy. Today, I had flowers delivered to a friend who lost her mother. What I ordered was called Stunning Pink And White Lilies. What was delivered to her was embarrassing - 10 unopened lilies in a vase. No fill in foliage, just the lilies that hadn't bloomed. They did refund all of my money after low balling their offer to make it right. They started out offering me 20% of my money back - then 30%. I refused both offers and ended up with a full refund. Good thing, because I need to order her something else. I will likely never use this company again.

Ordered some flowers for Valentine's Day to be delivered. Got charged the extra fee to have them delivered on Valentine's Day. I kept checking throughout the day If the flowers got delivered, nothing. Ok, tacking said residential deliveries usually get delivered by 6 pm. It was 9 pm and still nothing. I tried to contact them but phone number is automated and gives no option for a representative. Take it I already had a pissed off GF. I jumped on the chat message to talk to someone and it kept booting me out. So I had to restart again and always 30+ minutes away.

Ordered flowed for Valentine’s Day for my wife and they never deliver it. And now ignoring my calls and keep putting me on hold! Refusing to provide my money back. Fraud!!!! Do not deal with this company!!!

Worst Company!!!! I just want everyone to know that this is my SECOND BAD experience with this company. Last year, they messed up my wife’s birthday by sending the wrong kind of flowers. Now they Valentine’s Day. My wife was expecting flowers from me and they delivered them after the day was over. My friend had a similar experience. Last year I was so frustrated with them but they did not seem to care. I am officially done with them. By the way there are great companies out there who keep promises. This company is just about money. On special days they take so many orders and they know very well, they will not be able to deliver on time. I am officially done with them! By the way, they have so many negative reviews all over the internet. Stay away!!!!

My husband bought me flowers for Valentine’s Day and they never got delivered. They said they attempted to deliver the item but showed up an hour after delivery window when my office was closed. They called and said they’d deliver the next day and they never came.

I ordered a 25 count bouquet of rainbow alstroemeria. Was promised a delivery date of Feb. 8th and told it would take the flowers 3-4 days to open. Took part of that day off to make sure I would be home. Not delivered until next day, left in the freezing temperatures all day. Opened up package and all the flowers were yellow, NOT assorted like picture. Half the bulbs still have not opened and today is the 15th and I'm pretty sure they're not going to. Customer service says I can save $15 on my next order but only offers condolences on this order. Fly by night company that doesn't deliver, PROPERLY.

Absolutely worst idea to order from here. I was sick over weekend and ordered flowers for my wife to Valentine's and paid extra shipping; the order said delivered and it never was. First at 3:27 AM somebody deliver it. I can see on camera that the roses were already fully broken. Unreliable and frustrating.

I was extremely embarrassed for my girlfriend to receive the flowers for Valentine’s Day. They looked like flowers that had been tossed out from the Dollar General store… cheap!!! I paid extra for a deluxe flower arrangement, which it was very much lacking and only included one freakin wilting rose. Then there were all the other flowers that were dead and brown. These flowers should have NEVER been delivered and ruined what was suppose to be a special day. The company should be ashamed!!!

This company is nothing more than a middle-man, when you place an order with them, they take a large percentage of the money, and a local flower shop delivers a bouquet to you (of a much lesser value). I ordered a bouquet for my wife for Valentine's Day costing me $80.00. What was delivered looked like a $10.00 Walmart batch of flowers. It was tiny, and had 2 roses in it instead of the huge bouquet of roses and other flowers it was supposed to have. The poor delivery lady was informed that it was absolutely not what I had ordered, and she gave me the information of her boss to contact. I contacted them (who was a local flower shop) and she explained how these online flower companies operate.

Long story short they're scammers. What you get doesn't look like the pictures, they delivered 1 of 2 items and the one they delivered they messed up. They want to offer me $10 for a $200 purchase. Sandra will claim to help, hang up, then send your future calls straight to voicemail. Customer service does not help at all, you can’t understand them and all they tell you is what they can’t do. The other numbers you contact will tell you they can’t help but will have someone else call you. Lie # 1. Customer service guaranteed my second order, to the same exact address as the first, would be delivered by end of day. Lie #2. Read the reviews on yelp, they do this regularly.

Absolutely worst idea to order from here. I’m in a long-distance relationship and order two weeks prior to Valentines and paid extra shipping; the order said delivered and it never was. Unreliable and frustrating.

Ordered flowers to be delivered ON Valentine's day. Never got delivered. Contacted your amazing company and am being informed that the delivery date got switched to tomorrow. The day AFTER Valentine's Day. It's a little mind-blowing to me that you just act like this is totally fine, and are surprised I'm upset that you ruined my daughter's Valentine's day. What should the card say? "Happy belated Valentine's day. Due to "fromyouflowers" complete incompetence and inability to do their ONE JOB, it's the thought that counts?" Doesn't really have the same feel as "Happy Valentines Day!!" does it? But you're "so sorry". So so so so sorry. Lol. How about you just do your job? Ever try that? I'll be sure to let her know you're sorry though. I'm sure that'll mean the world to her.

I've used From You Flowers many times over the years, and never had an issue. However, I placed 3 orders in the last 2 weeks, and all 3 had some sort of problem. Wrong date, wrong address, and a no-show. Don't know if I'll be back.

This was an awful embarrassment. Sent to a large facility where daughter works, flowers were wilted, burned/dying on petals. Horribly arranged, buyer beware!!! They were just thrown together without any thought. This was supposed to be for Valentine's Day! Never again.

I ordered a flower delivery, paid the expedited price. They guarantee 100% satisfaction along with delivery from 9-5. I checked the status throughout the day. The last time I checked was 4 PM, "New Delivery Date" was the notification that I had. I called the 855 number and was hold for about 30 minutes. While waiting I sent emails. Once a rep was on the phone, the woman apologized and said that there was nothing they could do. She offered 20%. I explained that the money wasn't the issue, I paid for it to be expedited. I was then offered 25%. Again, I had to explain that I wasn't looking for money. If the flowers weren't delivered today, I didn't want them. I understand that things happens (I never received and explanation), however don't encourage extra fees and 100% satisfaction if you can't hold your end of the bargain. Also, 100% satisfaction should come with 100% refund.

This is the worst place ever to get flowers. They guarantee same day delivery but yet they cannot do that. It is Valentine's Day and they tell me, "Oh we'll give you 10% off because we can't deliver today but we can deliver tomorrow." But tomorrow means "Oh I forgot and I'm going to make it up to you today." There's no tomorrow in Valentine's Day. Don't ever buy from this company. Stay away.

I canceled my order and never received my refund. They hung up on me twice. They kept transferring me to someone different. They said that it was refunded but my bank never got it. They are absolutely horrible!

I ordered a beautiful and impressive bouquet. I was sent a poor little bouquet of flowers that has nothing to do with the picture on the website. I was embarrassed and disappointed. I contacted their customer service and promised to send a new one but did not send anything. Crooks and thieves. Stay away from the site.

I called to order Valentine's Day flowers for my wife. She was showing up at an airport out of state. I knew that it was a long shot that I could get a company to be there at her arrival gate with flowers. When they said they could and I was surprised. I made him confirm several times in several ways that they would be at the gate at the plane arrival time. I even hung up knowing he was lying but he called me right away and reassured me that they could do it. It was all yes, yes, yes, we do this all the time. Then, on Valentine's day, "we need your home address so that we can send them there, we only do delivery windows". I don't write reviews but this was so flagrant that I felt it was is my duty.

Ordered 110$ STRAWBERRY SUNDAE BOUQUET and received a sorry-looking bouquet that was missing flowers, had dried out leaves, sorry flowers that were drooping, and compared to the image it showed it maybe looked 5% of the image. Then they have an automated customer service line where they give you back about 10% of the price you paid and then say "thank you for this email and we will do better for the future customer." Don't buy from this place. Many other online flower stores that will meet expectations, unlike this organization. I requested a new order and they completely ignored my request.

I will never purchase from this site again. Extremely unhappy. 0 for 2 with my pricey orders. First order never was given the bear and card that was paid for. Second order was given the wrong assortment, wrong person's card, no chocolate, and no bear. I would not recommend to anybody. I spread the word to friends and family to never purchase flowers through this website. Man on the phone only gave me a 20% refund for the assortment. Fair to say I will never, and if I were you I would never purchase from this website again.

This place has horrible service. I placed order for my wife and I ask the guy 3 times would it be delivered on time he said yes. Then it wasn't delivered on time and my wife job is closed the next 2 days. So she didn't receive her flowers or dipped cookies because no-one was there to receive them. I am very disappointed. I will not use or recommend these guys to anyone.

I had placed an order for a bouquet of birthday flowers. Upon receiving the bouquet I could immediately tell it was either the wrong order, or false advertisement on their website. I called and was reassured my original order would be delivered the following Monday. I called on Tuesday and was once again promised a date of Wednesday or Thursday. Called again on Friday and they told me it was already delivered but could not give me a date or time of delivery. I have ring cameras and motion activated security cameras and checked all the footage from the two days to make sure I didn’t miss it. This issue is still not resolved. I will never order from “From You Flowers” again.

This company is a complete scam. They know exactly what they are doing (scamming people) and no one should order from them ever! I ordered a birthday bouquet for my niece's 18th birthday to be delivered on the day of her birthday (same day). I paid for a deluxe with a happy birthday stick, a happy birthday balloon that I paid extra for. The bouquet was to have bright colored flowers mixed with roses. The flowers did not arrive the day that was expected. I called the next day to ask them about it. They said “Oh so sorry. We will try to have it delivered before 6pm today.” I said, "You will try??" So I proceeded to call them 4 more times to have them check with the florist (which they cannot disclose) to see what the status was.

I have been trying all damn week to get the delivery address changed because my girl is no longer there. Zero and I mean zero negative results from this company and the shipping provider they use which is ups. Worst experience ever. Do not buy from this ** show company and since they won't change the delivery which I even said I would pay extra just to have the delivery moved with still no avail. Absolutely the worst experience in the history of ordering flowers online. Stay away. Won't refund me my money. It is now Friday and I have been trying to get the delivery changed since Monday. Well today the flowers are on the truck to be delivered with no one to get them. So nice to be out 80 bucks.

I ordered bouquet for Valentine’s Day to be delivered on the 10th. After waiting all day for the order I received a email my order was delivered. No one called, texted nothing for the order to be retrieved. I went down to check and they aren’t anywhere to be found even tho they stated they left them outside. Why would you leave flowers outside an apartment complex without calling! They said they would give me a $5 refund for a $42 order! So disappointed and now I don’t have time to order from somewhere else! Definitely don’t order here. Out of money and time!! Disappointing.

I ordered same day delivery and was able to place and pay for the flowers to be delivered before 12pm. The assortment I ordered was a birthday one with beautiful pastel pink flowers, my recipient received the wrong flowers, I called to complain and all I wanted was for the correct flowers to be delivered and they said no. They offered a 20% refund and a 10 dollar gift card for my next order. No need. I won’t be ordering anymore. What makes it worse was that I was refunded $9 from a $76 dollar order that was INCORRECT. Didn’t receive the correct flowers and didn’t receive 20% back. Money gone to waste.

I placed an order and immediately wanted to cancel (I thought I was ordering from somewhere else - their ad was very misleading). There was no option to cancel. I had to chat with someone for 20 minutes just to get them to agree. They were very pushy about getting me to "reschedule" instead of canceling. Finally, they agreed to refund the total. 5 days later I still hadn't received a refund. I called them once again and the refund hadn't even been processed! once again I was pressured to give them a "valid reason" on why I didn't want the order anymore. I didn't want to spend this much time on the phone for an order that was canceled literally minutes after submitting.

Need a delivery for the same day don't order here!!! I ordered online from another country for my sister in law's birthday and she didn't get them on time. Paid almost 20$ just for the delivery that's will probably arrive but not for her birthday. Big disappointment.

This company…yikes. They never delivered the flowers, they did not refund me, the call center humans had the same script. Zero help. And now they have my credit card info. So…that’s a cool feeling. Never ever use this scam business. Just so disappointing.

The flowers were supposed to be delivered today for a funeral & although the e-mail came that they were delivered, they were NOT! How sad is this when they won't even give you the so called florists phone number to call yourself. They wanted to give me a partial refund which I said "NO" you will give me a full refund & if not I will fight this. This is definitely no way to conduct business so just "BEWARE"!

I ordered flowers to be delivered to my son’s teacher for her birthday and paid for expedited service so it would come by 12pm. When the flowers still hasn’t arrived around 1pm I called to check the status and they said they were unable to fill the order and they would send the flowers the following day. They were supposed to send the flowers today and again they didn’t. They said they were unable to fill the order again. Why are they offering services and taking orders for arrangements they can’t fill. This is very disappointing. I will not be using their service again.

Good Afternoon, The worst experience ever!!! I ordered flowers for a client's wife because she was in the hospital. But this became a nightmare, the flowers were supposed to be delivered on the 25th and the flowers were delivered on the 28th. The box was crushed and when the client took the flowers out the petals fell off, I am so upset! The carrier did not even ring the bell or anything, it is freezing so of course with the flowers traveling I don't know from where and on top of that they are delivered without notice. Would you be satisfied if you would receive flowers like this? I am upset about the quality of flowers.

Went to order roses and was told I could use my discount because the roses were on sale and not being hand delivered So what good is the discount. Sounds a rip off to me. It only took 4 people until someone could tell me this Total waste of my time.

I ordered flowers to be sent the following day to my daughter. I paid the extra to have them delivered before 12:00 noon. They never showed up and when I called customer service the first time they apologized and said they would be there today. I called a second time and was told the order had been rejected! Why? Because the florist they ordered them from no longer existed! They placed a new order from another florist. I am still waiting to see if they are ever delivered. NEVER again will I order from these people!

I ordered what was supposed to be a beautiful flower arrangement. The arrangement was not at all as it appeared online, I upgraded to premium expected it to be fuller and larger as it appeared online. It arrived looking basic not even deluxe. I will not make that mistake again. For $90.00 in total, I was expecting something much different. I am not sure which florist did this, but it was a poor attempt. My daughter in law is expecting her first baby, really special moment and I Really embarrassed this was what she received. You are at the mercy of these companies doing a good job. I would never recommend. I disappointed my loved one who received such ugly arrangement. Felt truly ripped off. I would never recommend fromyourflowers.com website and I will never do business with them again.

My beloved beautiful Grandmother's 80th birthdays was this past Saturday. I order a large flower arrangement for her for delivery on her birthday. Paid extra for morning delivery. Firstly the flowers never arrived on time. Then they did not arrive before the new time I was give. And finally they never showed up. THIS COMPANY IS DISGRACEFUL.

I had some bad experiences with this company. First they delivered flowers two weeks too early so I wrote customer service who offered me a 20 Dollars gift card. This seemed inappropriate as I spend over 75 Dollars on the gift already. When I asked to deliver another bouquet on the actual birthday of my mother in law they agreed to do that after a few back and forth e-mails. And finally the day comes: they never send the flowers. I won't order here again.

I ordered flowers 48 hours prior to delivery. The flowers did not get delivered until after 4 in the afternoon. My friend was sleeping and her husband was gone by that time of the day. Received email from this company stating flowers HAD BEEN DELIVERED.

I ordered flowers for my wife and they never arrived 01/12/2022. I paid extra to have them delivered same day and I chose the option to let the florist make the bouquet. It said they would arrive within four hours but never arrived. Upon reaching out to the vendor they said there was an attempt to deliver them at 8:24 pm and it was 7:45 pm then I got an email with the same message. I asked for a refund and 1 to 3 business days. The vendor was prompt to respond but whoever the florist they chose sucked.

Placed 2 orders for a dozen rainbow roses for my cousin who was grieving the lost of her dad and my daughter who was off in college feeling homesick. Both addresses are 25 minutes away, my daughter received 10 of her flowers by 12 noon. Correct me if I'm wrong but a dozen equals 12 right? I called in regards to this and was issued a 20 percent refund. And I'm still waiting for my cousin to receive her flowers which I'm being told will be delivered by 9 pm. I asked why are the flowers being delivered so late at night and not delivered with the other order I placed. Of course this company has no answer. I will not be orders ordering from here again.

I made an order for flowers for my wife for Christmas this year. Unfortunately, the arrangement that arrived was brown, wilted, and unkempt. Further, I opted for a premium package arrangement, there was nothing premium about this package received. Eight brown and wilted flowers are not considered a premium arrangement compared with local florist for similar price and their premium arrangements.

This company’s marketing promised me same day delivery. I have never been so disappointed. I ordered flowers for an impromptu wedding for my niece who is not well and will be starting aggressive chemotherapy next week. Due to Covid, we were not able to travel to the wedding. So … I wanted to send flowers and do something special for her. I explained to this company the importance of this order arriving on time and was told it would. They never arrived on Jan 7 as promised. When I called to review the situation I was reassured they would be out in the morning. The florist said they attempted delivery but no one answered and that they called and left a message. This wasn’t the case…My niece was home and the cell log shows no missed call and no messages.

I ordered a beautiful full bouquet the evening before my mom’s birthday and paid extra to have it at her work by noon. Sadly by 3pm I had to call and track it. It made it as she was walking out of work at 5pm. The disappointing part is that the $70 bouquet looked NOTHING like the photo. It actually looked quite pitiful. My mother was appreciative for the “few flowers” she did receive. But I will never order from here again.

I ordered on the 30th and paid extra for delivery before Noon on the 31st. Nothing by Noon so I call and they refund my $5 expedited delivery fee and assure me that it will arrive shortly. It never came on the 31st, my wife's birthday passed and I forgot all about it until I get a text that it was left on the porch at 4:27 pm on the 1st. I emailed and complained and they gave me what they said was 20% off but I can't figure out how 20 of $70 can be $9.58. Next time I will pay a little more and deal with my local florist directly.

I ordered flowers on December 23, 2021 to be delivered to my granddaughter on her birthday, which is December 26. A few hours later, I received an email that they had delivered them. I was upset that they ruined the birthday surprise and contacted the company. They profusely apologized and said they would deliver flowers on her actual birthday. They never did!

I purchased a $70 arrangement for my BFF’s Birthday (in NY) 2 days prior to the delivery date. At 5:30 pm on the delivery date no arrangement had arrived and I called to confirm status of delivery. I was told that the florist was not able to fulfill the order… I was beyond livid, they did not have the decency to call me earlier and let me know so I could get another option delivered to her on her birthday day. I asked for a refund and was told that it’s company policy to “investigate” and I would be presented a resolution within 24 hours. This is not the worst yet… so the following day I received a call to inform me that the arrangement would be delivered the following day (2) days after her actual birthday.

Horrible! Sent what I did not order. Customer service are not helpful and lied about resending the correct flowers. So disappointed with the experience. I had to open a case through PayPal to try to get some resolution. Do some research before you use this company. Never again!

DO NOT order anything from them. They waste your time. Spent time researching a purchase, then at the last screen AFTER all the summary of charges page is accepted, you go to the page to enter the info. Delivery address, your info, then the credit card info. A summary page comes up, you accept it to move forward, THEN after you've given all this secure information you hit purchase - it takes you to a new final page with a completely different total. A much higher total. My order was supposed to be $43. When I get to the final final final page it is $67. Then to add insult to it when I back completely out (mind you my CC # is now floating around their site and the internet) they send you an email. This email says "last chance - we will remove the $14.99 handling fee and the delivery fees if you come back." Gee thanks. SCAMMERS.

I ordered the Flower arrangement on 12/16/2021, one day before the funeral. It should be delivered on 12/17/2021 at 13:00 pm. On 12/18/2021 I got email from fromyouflowers.com: "we have been unsuccessful in locating a florist able to complete delivery in time for the funeral services. Please accept our most sincere apologies for any inconvenience this may cause and know that we made every attempt to find a vendor to deliver as requested." It is Full **.

I placed online order for flowers Anniversary balloon and extra balloons with a chocolate box to be delivered the following day to my wife in our 17th year anniversary. Noon time comes the driver deliver the flowers not what I order small arrangement with the chocolate box. No balloons. It was a disaster. I called their customer service and she offered to credit my account for the items that was not delivered. What kind of a CSR says that to a customer who is upset for not fulfilling his order correctly. I told her I don't need my money back, I need what I paid for. So she told me they will send the driver to pick up the wrong flowers and then they will deliver the correct order.

I ordered a Christmas arrangement that looked like a Christmas tree filled with Roses, White Lilies and Red Carnations for $63.99. My Mother received one filled with Carnations and Baby's Breath which was on their site for $39.99. I called and they said they would resend it that day. 3 days later after my mom didn't receive anything I called again. This time I said, "Please just refund me the $24.00 difference." They said, "Sure!" I looked at my Visa and it was refunded $13.00! So I came here to set folks straight about this company. Buyers beware!

Update: Customer service has been very good about reaching out to me, canceling the orders I no longer wanted, and is now sending me a complimentary floral arrangement.

We paid for a 2 dozen bouquet of roses and instead received maybe 10 limp roses. I reached out to the company to find out what happened. Customer service was very responsive and issued a 50% discount. Not off of my total order though, only off of the company’s promo price. (We paid $98, the discount was applied to the advertised price of $54). This company does not practice a morally sound business and I would not recommend them to anyone.

They canceled my order for no reason, and they did not let me know, or notify me. They caused me huge problem. And when I called them they have the worst customer service ever, did not know what to say.

I ordered a funeral arrangement on 11/22 to be delivered for a celebration of life to my cousin's home Sat. 11/27/2021 the day of the event & paid for delivery before 12pm. The flowers never got delivered. I contacted them through chat on their site & they said they would deliver them on Monday! I asked for a full REFUND! I can't believe how unprofessional this company is & can't believe they said they would deliver on Monday.. 2 days after the event.. Completely UNACCEPTABLE!! DO NOT USE THEM! ORDER THROUGH A LOCAL FLORIST TO INSURE DELIVERY!

I'm very disappointed regarding delivery. Ordered on Saturday for Sunday, Company took additional money for weekend delivery. Not delivered on Sunday, calling on Monday, spoke with representative and still not delivered until 3p.m. Very bad company, not delivering on time, no any responsibility. I am completely dissatisfied and will never use FromYouFlowers ever again.

I have ordered a Birthday Flower Bouquet for my Mum’s Birthday (as we live so far away - me in Germany, she in Florida - and wanted to surprise her on this special day)! The registration and the payment went really fast and smooth, the kind of same-day delivery a bit more problematic. When I placed my order at early morning in Germany… it was still the middle of the Night in the States… so I never thought that they will deliver after 19.00 o clock. The picture on the site and the original bouquet is almost so far Away from each other as the North and the South Pole. The flowers were lifeless & “broken” and the composition had nothing to do with the one on the picture… For 70$ in Germany I would get a dreamlike, wheel-sized bunch with the most exotic and expensive species… I don’t mind the Price but I’m really disappointed because of the 0.99$ quality!!! Shame on fromyouflowers.

If you're going to pay almost a hundred dollars for something as simple as a flower delivery? Then you're going to expect for this flower delivery to occur when you want it to occur, and with the flowers you ordered and wanted. So it was already upsetting to find out that they did not do a same-day delivery after paying the same day delivery fee (the evening before the delivery date by the way), but then to find out that they never even delivered it? And when you question them about it they say "Oh yeah, rest assured, it was definitely delivered." Except that it wasn't?? Finally, 24 hours after they were supposed to deliver it, it arrives.... And it's not even the right one. How are you going to have a bouquet called blue skies... And then forget to add blue flowers. How did that even happen. It's in the name. Never again.

I live in PA, and have ordered 5 different times from this online store. It is convenient, affordable, easy and delivery has always been on time. Each person has sent and picture of the flowers to me and rave how gorgeous they are, and they are absolutely gorgeous!

I ordered the flowers from Canada on November 10 to be delivered today, November 12 to Castle Rock, Colorado. It is now 4:00 pm in Colorado and the flowers have not been delivered yet. As well, there was a charge for "handling and delivery" that was not mentioned. A disappointing experience from a bad company.

I ordered flowers for a funeral for a family member. I did not see them in advance of the service and was saddened and embarrassed by the arrangement that had been delivered. Not only were many of the flowers wilted, it wasn't the same color scheme or flowers pictured online.

I had a bad first impression but man did customer service take care of me! My order was late to a funeral so they gave me a full refund and also sent a complimentary bouquet. I would order again from them just for their customer service alone!

I ordered a deluxe garden basket as a gift and what was delivered looked like it had been thrown away and pulled out of the trash. The basket was very cheap looking and the plants were placed awkwardly and one had overgrown the others. My friend took a photo to show me and I was very embarrassed. When I called customer service they first offered me 15% refund and then 30%. This company did not stick by their quality promises and I will not be using them again.

On Oct 29th I contacted Fromyouflowers ordering 1 plant and 1 flower basket for my Brother's military funeral on Nov 1st with explicit delivery instructions and expedited fees. Being unable to attend, I was mortified to find, after the fact, both were delivered late by 45 minutes and 3 hours late so there were no floral tributes at all!! I had paid $165.00, and was denied any refund beyond the expedited fees of $12.99. As a first time user of this company and my last, I cannot and will not recommend this poor excuse of a customer service company where it's all about the bottom line!!

The flowers should be delivered last Friday but they didn't find the address even though they had a telephone number. The delivery arrived only today at the recipient after several calls and messages with the representatives. The final surprise what in fact was meant to be a surprise by me for the receiver was that my order was not as described. Meantime paid extra money for a premium upgrade and added also extra balloons. This is madness and whoever is the one who runs this business must take responsibility for what has happened. Shame on you!

I ordered flowers on 10/27/2021 with a delivery date of 10/30/2021. I received confirmation via automated rep and email that they were delivered. I called my friend only to discover that NO flowers had been delivered and my surprise ruined. The next day someone from Door Dash, explained that she picked the flowers up, but she wasn’t feeling good so she never delivered them that day. So, please understand, that your flowers aren’t being delivered by the florist. So there is no guarantee, when you will receive your flowers. False advertising at its worst.

I ordered flowers for my aunt's funeral. I live in Miami and the funeral was in Boston. I ordered them the day before and paid extra for expedited shipping for the next day before 7PM. I called to follow up if they had arrived and customer service advises that they will not be able to deliver on day of service if I would like them delivered for the next day?? Seriously? The next day this is for a funeral service, so they wanted to deliver after the fact. I'm very disappointed if I would have not called to follow up with order, I would of probably not even have known they were not delivered. The most terrible part is no one called me to let me know. I cancelled the order and just few hours before the service found a local florist in Boston (Olympia Flower Store) that thankfully put something together for me to deliver asap to the funeral home. Thank you Olympia Flower Store for your help!!

I ordered from this company many times; that being said, this last experience was the ABSOLUTE worst. I ordered flowers for my mother, paid for next day/expedited delivery (before noon). This was to acknowledge the anniversary death of my father. At 5pm I checked the tracking, not delivered. Chatted with "customer service", and was advised they will be delivered "shortly". At 8pm, the item STILL had not been delivered. I chatted again and was refunded my "expedited" fee and that my item would be delivered the next day. I CALLED to speak with a live representative; I was advised they could not get in touch with the florist. Well of course not, it's SUNDAY! I was told they would give me a discount for my "trouble".

My boyfriend bought flowers to surprise his mom for getting well of a painful disease she had... received an email stating that the flowers were delivered, but they were not. I was with his mom in the evening... and she never got them. I called, but they couldn't give me any answers because it was under the name of my boyfriend. The surprise was ruined because I asked her if she received the flowers... He called customer service and they said the flowers were delivered and charged him anyways. Worst service! Worst customer service! He paid over $150.00 and no flowers were delivered. And no refund! DO NOT BUY FLOWERS HERE... they do not take responsibility. Additionally, this is not the first time we have problems with the delivery of flowers. At first we wanted to give another try... but now we are really disappointed.

I ordered a birthday bouquet to be sent to New Jersey on Sept 17, 2021. The flowers did not arrive. I phoned the company and they were to check with the local florist. They then answered that the florist had sent the flowers. The flowers were never delivered to the address.

I have paid for the flowers 54 dol., but have got different value (7 dol), different color and design. I have spent an hour with their customer service, but they offered me 10 dol. gift card as a compensation. Never order flowers from company "fromyouflowers.com". They are destroyers of festive mood.

Purchased a sympathy arrangement for my best friend's wife. It was ordered on Saturday for a delivery of Tuesday. Her husband's funeral was on Wednesday. After the funeral I asked her if she received the peace lily plant I sent her and she said no! I called the 800 number and the person told me the truck only delivered in that area on Thursdays which was never told to me when I placed the order! My confirmation said Tuesday! I was told they would send me some kind of refund in 1-3 business days.

I placed an order on Saturday at 10:15 a.m for Tuesday. By 6pm and the flowers for my elderly aunt were not delivered. I contacted them around 4pm and they said they should be there by 6pm and they were not. That’s what I get for ordering from a company with no Google reviews.

Worst experience ever!!! Ordered flowers, balloon and chocolates to be delivered to my 89 year old mother for her birthday. I paid extra for early delivery because I knew they had dinner reservation for 6PM. The flowers were not delivered early. I called and they credited me the early delivery charge $5.10. Small price to pay for an unhappy customer. They said they would definitely be delivered by 6PM. I asked, "Are you sure because my sister-in-law would need to change the dinner reservations." So she did because they promised they would be there. 6:15 no flowers. They left for dinner.

Order never arrived on date of delivery. Contacted customer service and was informed they would reach out to florist for information, although the time was after 6pm (EST) and all local florist were closed. Discovered other reviews after order mentioned failed deliver attempts. Requested full refund. Contacted local florist the next day and placed order.

Bottomline, flowers were delivered on time and were beautiful, however... I live in Florida and had flowers sent to funeral home in NJ for a relative's service. The process of trying to confirm delivery, and/or speak directly with the florist made me a little uneasy. There was nothing more Customer Service was authorized to do, to get a confirmation. Finally I contacted the funeral home directly and they were good enough to check all the flowers/cards, and even text me a pic of the arrangement. I didn't check the reviews till after I ordered... I know... and found them either very positive or very negative, which triggered my quest to confirm.

Unfortunately I had the absolute WORST experience with this company. We ordered two baskets on the same day to be given to two employees. One arrived as expected, the other did not. I contacted customer service immediately and they told me it had been delivered. I asked WHERE it was delivered because it wasn't here. It turns out they were referencing the one that did get delivered. So they apologized and said they would investigate. They told me it would be delivered within 1-3 business days through a preferred floral shop and refunded part of my money. It did not arrive as I was told so I contacted them again and they said they would follow-up.

Hi! I will not use this company again. And I also know that they don’t care. Better use any other company. This one sucks. Ordered a birthday bouquet which wasn’t delivered on the day they promised and still have the guts to tell me that will be delivered ASAP for the occasion not to be missed. A birthday present delivered after the birthday.

They refunded me all the amount and the matter was solved.

My Husband's best friend died Monday. Tuesday we ordered flowers from Fromyouflowers for his widow and family to be delivered Thursday, which the website indicated was acceptable. Thursday no notification of delivery. Called Company- sorry, will give us discount. Friday no notification of delivery. Called again. I asked why is Fromyouflowers not keeping on top of this? Where are the flowers? Only then did they try to reach the Florist - but couldn't reach them. They just said sorry again and that the flowers could be on a truck to be delivered that night - but not sure. They would give us an additional 10% discount for the "inconvenience". But then they indicated that could not even confirm that Florist had ever accepted the order in the first place. Cancelled the order - grieving wife and family still with no remembrance from his best friend and family 3 days later.

Ordered some flower on Friday for friend's anniversary and changed delivery to next Friday immediately. Chatted with service people and was assured the flower will be delivered in 7 days (next Friday). But the flower was delivered next day (Saturday) so I contacted the service people again. Was confirmed another delivery will be made on Friday. But it never happened. In fact I contacted the service twice (Tuesday and Thursday) and assured both times that the delivery will be made on Friday. What a mess. Will never order from this company again!

I hate to rate it this bad.. But I ordered flowers for my anniversary and they said they would arrive the next day. Well they didn't, they didn't arrive until later the day after. Then they only shipped half the order. They missed the other two items I purchased. The flowers are great. BUT if you promise that you will have them on a day, then ensure they arrive on time and RIGHT!

I paid extra for expedited shipping. The flowers arrived 5 hours late and didn't even resemble what I ordered. I was offered 20 refund. I feel I should have gotten 50 percent. The flowers my daughter received looked horrible.

Poorly run company, with a nightmare of customer service. The flowers never got to my significant other, the operator on the phone hung up on me after speaking so soft I couldn't hear them. Avoid this company at all costs. Save yourself the headache.

They delivered the next day but the flowers were so ugly. They were haphazardly put together as if the store was about to close and they just clumped together whatever flowers were left at the end of the day. Will never shop here again.

HORRIBLE HORRIBLE HORRIBLE!!! Do not use this company. I paid for a deluxe arrangement but received a less than adequate arrangement. I am embarrassed that my friend received such a disgraceful arrangement; it was not even remotely close to what I had ordered. I understand that often substitutes need to be made but this was NOTHING like the photo on their website. When I emailed fromyouflowers.com they sent a generic reply and a $10.00 refund on a $75.00 arrangement. Garbage. Do not use.

Ordered flowers for an anniversary gift. It was delivered 4 days late and to the wrong people. I was told I’d get follow ups from them, never did. I was even told I was being difficult for wanting my order delivered when I wanted.

I ordered flowers to be sent to my husband. Even paid extra to have them delivered by 12 and still haven't received them. I'll never ever order from this company again. Stick to what you know Piccolos. 3:00. We're still waiting.

It was the worse customer service. I order flower on Thursday at 12:30 to send to my friend and it was 5pm and no delivery yet. 7 pm and nothing. I call 3 time on the same day, they keep saying that is on the truck to delivery, nothing. Friday the same, I call at 12pm, they say that it was going to be delivered. After 1 I giving another chance and at 5 pm nothing. The WORSE experience that I gave abs the last one. I will never call them or used them.

I ordered flowers for my GF to be delivered to her work. At the end of the day I get an email saying they cannot deliver today. I had to upgrade to get the order delivered same day, I paid for same day delivery. They apologized and were happy to reimburse me a whole 3.17. WTH? I paid $70 for this and then I don't get the service I asked for? When I contacted them they kept telling me they cant guarantee what time the delivery will be there. Every time I asked a question I got this sent back to me. I am less than pleased with this company. They eventually gave me back another 16.50 however I would rather they had put more concern on getting an order delivered as early as possible since it was already a day late, rather than giving me a run around. I will never ever use them again for anything.

I placed a same day delivery early in the morning and was not notified that the delivery could not be made until late in afternoon at which point there was no way to get flowers delivered that day. VERY disappointed! The delivery location was within a city with many flower vendors and I suspect this outfit just does not have the contact relationships to deliver on their promise for same day service.

Yesterday I placed a flower order for today, I paid extra to be delivered today, I paid extra to be delivered before noon. And around 11am somebody with a really bad thick foreign accent AND VERY RUDE called me to "verify the order". When it's supposed to be delivered before noon.

The product delivered was not what I had picked out. I paid over $70.00 for a $10 bouquet. It was an extremely poor representation of the bouquet I had picked out. They refunded $7.00. Never again will I use this company.

We ordered the cotton candy floral arrangement for the colors and the fullness and added a teddy bear to send to our Mom for her birthday. My sister in law posted a picture on Facebook of our arrangement. I haven't calmed down yet!! Let's just forget the teddy bear as he wasn't delivered. I phoned the company and they are issuing a credit which is unacceptable but at least it's something. We wanted Mom to see the flowers and go WOW!! That didn't happen here. The company said they could issue $10 off our next purchase... AS IF!!!

Flowers were supposed to be delivered before Labor Day weekend. It is Sept 8. I paid in full with PayPal. I still have not seen a refund or any flowers. This is most unfortunate because many online companies give good service and are legit. Shame I did not look for reviews before I made my purchase. Fooled me once...

This horrendous company should be shut down for fraudulent false misleading advertising, poor product quality, and by far the worst customer service I have ever received. I wasted 6 hours on the phone with these COMPLETE MORONS today. Nobody who works at fromyouflowers has any idea what they are doing, most of them are outsourced and in call centers located in India, and all this ring of con artists does is work with 3rd party vendors to provide the least personalized, most time-consuming, consumer UNFRIENDLY, DISSERVICE I have ever encountered. I hope this company tanks and all of its employees are forced to work for legitimate corporations after they are all fired for incompetence.

This is a poorly run company. Flowers are not delivered as expected. Arrangements are nothing like the pictures. Customer service is probably the very worst I have ever had to deal with. I personally heard more excuses and lies about the delays in the delivery. After 2 days of dealing with customer service and discounting all of the false information, the delivered product was not even what I ordered. Finally I was able to speak with an intelligent supervisor who agreed that this company would be responsible for the order and return my money to my account in full. I have not received the refund yet. Please take care when ordering From You Flowers. I will never use this company again. I read over the other reviews and found the reviews to be very accurate. I am surprised that this company is still in business.

I am EXTREMELY disappointed by the poor service of From You Flowers in Jacksonville Florida this time. I placed the order on Sunday to be delivered on Tuesday. The bouquet was not even close to the flowers in the arrangement as what the picture showed and how much I paid for them. It was an additional cost to have more flowers, I paid for 20 tulips instead of 15. The amount of tulips delivered was 12!!!! I ordered a personalized vase with a picture and they sent a transparent vase with the foto printed in a sticker! Apart from this, the tulips were “dead” and wilted. Plus the Mylar balloon was missing. I paid $85,69 for a dud service. Only good thing they were delivered on time. I am VERY disappointed. I've used your service for quite some time. Not sure if I will again.

Paid for same day service. Was a week late. Flowers a still not delivered. Average of 1hr of per chat a day with an agent who seemed confused and certainly confused me. Couldn't answer simple and direct questions.

I placed an order for same day delivery so paid extra money for that. But they just changed the delivery date which I didn’t need to pay for and still didn’t send anything. So I contacted them and they didn’t even say sorry to me. Can’t trust this company. They don't keep their promises to customers. I don't know why they made the same day delivery option to pay more.

Placed an order for premium flower arrangement for anniversary. Arrangement that was delivered was not what was ordered. It was not even as nice as standard arrangement pictured on website. Missing several different flowers described and pictured on website. Customer service offered to send replacement arrangement but that did address disappointment of this arrangement timed to arrive for a special occasion. The replacement arrangement was declined so a 25% refund on cost of arrangement only was made. So refund costs them less replacing arrangement. Paid more for flowers from this service than would have cost for nicer arrangement from local supermarket.

They refunded the amount charged for the incorrect flowers, and sent new flowers to our recipient, which were much better than the first ones they sent (but not what we ordered still). I think it's sad I had to post bad reviews to get this kind of action. They might reconsider who they contract their arrangements out to. For that reason, I'm giving them 3 stars.

Stay away from this company. I placed 2 orders 7/26. 1st order was suppose to be delivered on 28th. It wasn't. The 2nd order was suppose to be delivered today, for my Daughter's BD. She got dead flowers. They weren't even close to what I ordered.

Place an order on Monday for delivery to a funeral home on Tuesday. I got notification on Tuesday that it was delayed. I called the funeral home Wednesday afternoon and asked if they had arrived- they told me some of the flowers that were there but mine had not arrived. I called and FFY told me they would be there by 5pm. I just FFY at 7pm to ask why they had not arrived. They said the Funeral home would not take flowers today- The same funeral home that just gave me the list of flowers they have already RECEIVED. I hope the flowers make it before the casket goes to the cemetery. Obviously they lie.

I placed an order Daisy and Rose delight arrangement. The flowers delivered did not have one rose or one daisy - it was nowhere what I ordered. They refunded me $7.86 - not even 10 percent. DO NOT USE THIS COMPANY!

I wish I read all these reviews before placing an order. Advertising on their site "same day delivery" is a joke. My frustration and stress levels have gone through the roof. My grandfather passed away recently and I ordered a premium arrangement to be delivered to my aunt's house (sympathy flowers) on Saturday 7/31/21 same day delivery. I received a notification that the arrangement was delivered. I text my aunt to ask if she received the flower, to my surprise SHE DID NOT. Saturday 07/31/21- spoke to Nicole, she apologized and said she will refund the delivery fee for "Same day Delivery" and resend the arrangement on Sunday. I agreed. Sunday 08/01/21- Sunday came along and again, NO FLOWERS.

I chose Fromyouflowers.com because it appears to be able to ship fresh-cut flowers. I had them send a delivery to a friend in Florida and the flowers were wilted and arrived upside down in a glass vase. To their credit, the fromyouflowers.com team tried to rectify the unfortunate situation and the vendor agreed to ship again. Unfortunately, the same thing happened and my friend tried to salvage a few of the flowers because she felt bad for me. Fromyouflowers.com issued a 30% refund, but the overall experience was frustrating, disappointing, and still cost me $37 for nothing.

I ordered two bouquets for a Mom and daughter who tragically lost their husband and dad. The one order that arrived to Mom was pretty but nothing like what I ordered or paid for. The order for the daughter was not delivered and I received an email saying it was. If I hadn't checked I would not have known it wasn't delivered. I do not recommend this service.

I placed an order at 8 am, paid for expedited/same-day delivery (guaranteed to deliver within 4 hours). I am East Coast. The recipient is East Coast/same time zone. I've been in a chat with them since 4pm and still no delivery, still not a clear answer and finally, finally, after multiple requests, they transferred me to supervisor... Another 17 minute wait. At this point, I just want to cancel the order and get a full refund. I'm not confident that will even happen. And sadly, I see that others have reported same/similar experiences.

I placed an order for my daughter birthday flowers and chocolates. Paid extras fees for delivery the same day, they failed to deliver saying that wasn’t parking available which is not true then refusing to deliver the same day, telling me and my daughter it will be deliver the next day, when I was trying to cancel it was saying that flowers were delivered which is not true, never again will do my business with this company, just horrible service and experience!!!

It was an awful experience. At first I was not sure if I should buy from this place but I did anyways. I decided to buy the biggest and more expensive Premium flowers with many balloons, chocolates and a teddy bear. It was a gift for my sister in her birthday since I live far away. She received the smallest and cheapest flowers. They did NOT look like in the picture. The person who did the delivery called me because he could not get into the hospital. After I called someone to go downstairs to pick up the flowers, he told me he left. He did not call and he was very rude.

I ordered flowers 2 days prior to a family funeral. They claim same day service and I wasn't even asking for same day was wanting next day. They never sent the order to any florist and the arrangement never got delivered. When I called they didn't apologize and say they would refund me what I paid rather they wanted to refund me 15% of my order and send me a $10 off gift certificate for next time. I told them I wanted a full refund as the product I ordered was never even sent to a florist which by the way was confirmed with all the florists in town. After much back and forth I finally got them to issue me a full refund to which I did receive. Will never use them again!!!

This is the third time in a row that I ordered flowers for same day delivery and they did not get there. Each time they gave me a $10.00 credit toward my next order. This will be the last time this happens because after over 8 years of using this company I am finished. Not only did they not deliver my flowers on the same day, they didn't deliver them the next day either. It took them three days to get the flowers to my cousin. In the meantime I demanded a full refund this time. They would not do so and gave me 50% off, was going to send an apology with the flowers and make the bouquet bigger (I don't believe that one for a second). But it doesn't matter anymore. They have finally lost my business. I am done with this company. And btw, I don't believe any of their orders get there on the same day any longer. I think it is a ploy. Good-bye to this company for good! PS I had to give one star regrettably.

Horrible company. They did not deliver my first grandbaby’s flowers. That moment is gone now. How hard can it be to find a room number in a hospital? Instead of refunding me from their mistake on their own, I had to call and demand it. Pathetic.

Ordered flowers on 7/11 due for delivery 7/12. Chalked up the extra cash to get them to my mom on time. There was no delivery. I was alerted there was a delivery. But there was no delivery. I tried to reach customer care through their phone lines -- while on hold I was disconnected. I then called the line where you place and order and of course, immediate answer. I spent 30 minutes on the phone with them while they continued to try and give me a 10% discount for the flowers that were never delivered. Hard pass. I also emailed their customer care team whilst on the phone with them and I think hitting all of those helped and I have been told I was issued a refund. We'll see what my bank says in 3 days.

Wish ZERO stars was an option!! I ordered flowers to be delivered for my sister's 70th birthday. Paid over $125 for these flowers and expedited delivery fees were extra on top of the delivery charges. The confirmation email guaranteed delivery by 12pm- noon on 7/12/2021 TODAY!! NO FLOWERS WERE EVER DELIVERED AT ALL!!! I called twice at 545pm and again at 7pm and their customer service is the worst... Really sucks bad. No answers, no help, no clue!!

This experience has been the most disappointing experience I have had since using a flower company online. This was for my grandmother who has been really sick recently. Instead of brightening her day the flowers may very well show up dead at this point. I will make sure I share with anyone I know NOT to use you for any reason unless they want their delivery to show up days later when they paid for them to be delivered the NEXT business day. It has been several days and she still hasn’t received them yet! The worst company to use if you need expedited flowers delivered! Do yourself a favor and use another company! (I only gave them one star because you couldn’t leave zero stars)

NEVER EVER USE THIS COMPANY!!!! My brother had an unexpected hospitalization in a different state. I sent a rush order to him so he would know he was not alone, as no family was there with him. I spent extra for it to be delivered that day. They did emergency surgery, only to find he was terminal and inoperable. I was billed for the arrangement, but two days later, still no arrangement was delivered due to a "technical glitch" which they never would have told me about had I not called, but would have kept my money. So my only brother will never know that his little sister sent him an arrangement with loving messages. The florist didn't even have the common decency to call me themselves and offer an apology so I want everyone to know, DO NOT COUNT ON THIS COMPANY in a critical situation or in any situation!!!!

The flowers were wilted and candy melted. These items were shipped by UPS. Live flowers and candy why UPS?? I have used this company before and never had a problem. To ship candy and flowers by UPS isn’t a wise choice.

I ordered flowers for my daughter's birthday and they guaranteed delivery on her birthday but in order for me to get the guarantee date of delivery they made me purchase a certain amount. It's 3 days late and still don't have it.

With Covid hurting us financially we have become almost homeless. But an Anniversary is special so I made the sacrifice to get flowers. Bad idea to not go myself. They never showed up at all. They would not immediately give a refund until "investigated" so I could buy others. Basically it ruined the needed surprise my wife needed for our anniversary. More disappointing than I can express. Would never recommend. Customer service is sub par.

I ordered a floral arrangement for my friend in another state. Initially, the flowers failed to arrive at all. After placing a call to customer service, they immediately sent the order to another florist who were quick to deliver a bigger, more beautiful bouquet. The flowers were fresh & beautiful!

If I could give no stars I would. Let's start on the balloons which were Deflated when I received them right along with the $10 flowers I could have gotten from Walgreens. Then the chocolate they charged $15 was some Ferrero Rocher that you could get at Walmart for 7. SMH. The flowers was not what my fiancé had order and they lie about satisfaction Guaranteed. False advertisement.

I ordered funeral flowers for my uncle one week in advance. I chose the premium choice with the most expensive price. I also paid for banner. The photo one web is so nice but actual flowers were a ** and Terrible like trash. No banner and card. It was so ashamed to deliver such shit flowers to the funeral. I did not know how to explain with the recipient and got a terrible experience. Wish I could upload the photo so that you can see how the flowers looked like.

UPDATED 6/24/2021: In follow up to my review of 2 days ago, I am sharing a photo of the original delivery of a 10" x 13" arrangement and the correct delivery of a 13.5" x 19.5 " arrangement. I had taken up a collection from colleagues to congratulate a team member on her special achievement. I felt personally responsible for the puny flower delivery after everyone chipped in $10 each for a $70 arrangement.

Typical bait and switch technique from a scamming company. What they send is nothing like what is ordered and paid for. They need to be investigated by the Dept of Consumer Affairs. All of these negative reviews are correct. Ordered what was shown to be a gift basket of brownies and I received a little box of soaking wet brownies for $70.00. Customer service nightmare and a total scam. Pathetic.

I ordered a bouquet of rose for my aunt's birthday and scheduled the delivery on June 18th. It was supposed to be a surprise for my aunt. But the flowers never arrived. Though on their tracking, it was shown "delivered". I chatted in with their CS, they straightaway only said they would request a reschedule for next day delivery. I questioned them about the tracking status, they couldn't give an understandable or even clear explanation.

My husband sent flowers to my grandma who unexpectedly went to the hospital for my family using Fromyouflowers after having an awful experience using 1800 Flowers. We paid the $4.99 to have them expedited since we didn't know how long she'd be there. They were supposed to be delivered by noon. 5pm rolls around and he contacts them and they say they'll refund the delivery fee since they obviously weren't there and that they deliver til 6 so they'll "probably" still get there. I tracked them at 7pm and they said "delivered" so I figured she got them. Talked to my aunt the next day and she said absolutely no flowers showed up.

Save your money and go somewhere else. They did not deliver the flowers. Did not answer the phone. They finally delivered 4 hours late when everybody was leaving. That only after many chats with their rep. They ruined my day.

Today a delivery of tulips arrived for my supervisor. They were wilted and the leaves were slimy. When I called to report the issue, they were unable to help me because I wasn't the actual recipient of the flowers. As the assistant, I handle all types of issues like this however, fromyouflowers.com was unwilling to work with me. They have lost all of our firm's business moving forward!

I will never use this company again. The Symphony bouquet that I selected for my dear friend was not what they received. The bouquet did not have substitutions but was missing 2/3 of the stems that were pictured on the website. After contacting customer service they said they would redeliver the bouquet and the bouquet that arrived was smaller than the 1st one, it's outrageous.

Ordered a Sunflower bouquet. Paid extra to get them by 12. Did not get them by noon. Did not receive flowers until the next day. And there were no sunflowers. Was not notified by email or phone to let me know they were going to substitute the main flower. What’s the point in ordering a sunflower bouquet with no sunflowers. If I had known I would of waited or cancelled my order.

I ordered special rainbow roses for a friend for her 60th birthday and was assured that it would be delivered on her special day. As of 7 pm, they had still not been delivered and when I checked online as to the status of the order, it said they were already delivered. They indeed had not. I called them and was finally connected with someone who sounded like they were in a wind tunnel. When I told her I couldn't understand her she said she could hear me fine. She then looked up the order and told me the flowers would not be delivered until tomorrow- the day after my friend's birthday. The customer service person had no explanation why the flowers were delayed. I will never use this company again. Their service charges are exorbitant and they can't even get the product out on time. Terrible Service!

I ordered a red large bouquet and I got a different colored and small arrangement that looks nothing like the one on the site! I ordered a graduation balloon and got a smiley face. I ordered Godiva chocolates and got a sampler one. Don’t order from them because you won’t get what you expect!’

I live abroad and have relied on this company to provide flowers as gifts to loved ones in the States. The flowers delivered have always been well received. But my beef is with the pricing and sales strategy. Besides adding things (usually in pale gray print) to orders, they also charge extra fees that are bogus. Because I had been a regular customer and also bought flowers at a time when it would give me lifetime free delivery, I presumably would have my orders delivered without delivery charges. Well, technically that's true. But now they add -- without any indication until the final action, where I have to give my card info and agree to the purchase -- a hefty 'handling' charge.

The company reached out to me and resolved my issue. I was so upset and embarrassed at first but the company reaching out to me and solving my issue I feel so much better.

I ordered a premium bouquet of flowers that had a blue theme on a Wednesday to be delivered to a friend in the hospital on Thursday and paid a $2.99 charge for next day delivery. I got a notification the flowers were delivered around 5:30 Thursday evening. My friend never received them and I kid you not, the entire staff of the hospital was looking for those flowers...No flowers anywhere. I promptly called customer service and was told they would investigate and deliver another bouquet if needed. It was needed. Some flowers FINALLY got delivered on Saturday and they looked nothing like what I had ordered. Whilst the customer service reps were professional and trying to be helpful, ultimately I could have done better by going to a grocery store floral department and doing it myself. The product was mediocre and embarrassing for what I paid. I do not recommend using this company AT ALL.

I would give less than 1 star if I could. I placed my order. The order and delivery date were confirmed. My credit card was charged. The flowers were never delivered. I did not receive any notice until after the delivery date had passed. If anyone had let me know there might be a problem with fulfilling my order, I had time to order from someone else (this was not a last minute order). But they didn’t let me know. The flowers were for a funeral. From You Flowers evidently depends on local florists to fulfill their orders but don’t do a very good job of following up. Do yourself a favor and order directly from the local florist. That way you can avoid the markup AND the disappointment! I would never trust them with an order again.

I ordered flowers on 5/12 to be delivered on 5/20 and paid extra to have them delivered by 12 and they didn't get to her work till 5 and she had already left for the day. She had to go back by and get them

I purchased what I thought was a nice bouquet of flowers for a very close friend who lost a loved one to suicide. The flowers were to be delivered same day as described per their timeframe. I specifically asked if the flowers were as described in the photo including the beautiful vase as a keepsake. They were not delivered the same day. They said they tried to deliver. This is not true. They were home all day with security cameras. What my friend received the next day did not match the photo. Flower colors were wrong with no Lavender keepsake Vase. Very disappointed in the service as well as the quality. I could have done better myself.

I ordered a bouquet to be delivered to my mom for Mother’s Day. I paid extra for guaranteed delivery the day before Mother’s Day. I received an email stating the flowers were delivered on Saturday, but then a few moments later received a second email stating the flowers wouldn’t arrive until the Tuesday after Mother’s Day. I emailed their customer service email address and they refunded the $5 extra delivery fee I paid. My mom’s flowers ended up arriving the next day, but they were nothing like what I ordered. I ordered a bouquet which was described as being a few different specific flowers that were shades of purple. What arrived was a random assortment of flowers in different colors with a sloppy bow. I contacted the same email address I had used previously to complain about the delivery delay and they have ignored two emails. I will be shopping for flowers from another vendor in the future.

We placed an order for one of our colleague's mother's funeral services & the flowers never arrived!! It was a standing wreath with a banner worth over $200! The order was placed two days prior of delivery. We even paid for expedite delivery just to make sure they would arrive before the scheduled service time. THIS WAS SOOO EMBARRASSING! Do NOT use fromyouflowers.com.

Twice in the last year they had flowers sent from a Walnut Creek, CA florist that were sub-par. I would like it if they had a follow up to ask about the florist that makes the bouquets and delivers them.

I ordered a sympathy arrangement, white and blue. The arrangement a day late arrived pink and green Easter style. They tried to correct and still didn't match what we ordered. Paid $86 for a grocery store bouquet. I would add pictures but no option for that.

I made an order and realized about 30 minutes afterward that I needed to reschedule the delivery as the person I was delivering flowers to was going out of town the next day. I called customer service and spoke to a nice representative who told me no problem, they would be able to hold the order and I could call back at any time to reschedule the delivery. I said great, and that I would call back in a couple of days when I figured out when they would be back in town. The next day I got a shipping notification. I immediately contacted customer service again and explained what I was told yesterday but they basically said that it had shipped and they couldn't reschedule or refund me. I explained what I was told the day before, but they just repeated that it shipped and they couldn't refund me or reschedule. So, I will not use this service again. Very disappointed.

Daughter ordered flowers. They didn't come as promised. They set another date and they didn't come again. These were for Mother's Day. I told her to just cancel and get her money back. My daughter has cancer and is a single mom. Shame on you for your horrible service and I hope you actually do refund her money because I will do all I can do with the Better Business Bureau and whatever I can do if you don't.

I ordered 2 floral arrangements for Mother's day, I ordered early and paid for delivery on the Friday before Mother's Day (05/07/2021). Arrangement number 1: was not delivered until Saturday (05/08/2021) and was about half the size of the arrangement I paid for. It was almost all "filler" flowers and looked nothing like what I ordered. Many stems were broken and the entire thing was just pitiful looking. I also ordered 1 mylar "Mother's Day" balloon and 3 latex balloons. The mylar balloon was a generic "love" balloon and the 3 latex balloons looked more like funeral balloons - they were an odd beige color, gray and white.

The picture that was shown on their website for the "premium" arrangement was beautiful - full of roses, lilies, mums, carnations and baby's breath - as wide as it was tall. The picture was definitely worth $112. What showed up was a pitiful arrangement full of carnations with only a few roses (and for some reason daisies) and with no baby's breath, mums or lilies. It literally looked like it was grabbed from the bucket of flowers at the local grocery store. We were humiliated to have that show up to mark a special occasion and a call to customer service was useless. Save your money and go for the well established vendors. FromYouFlowers.com is a ripoff, pure and simple!

My wife and I recently ordered flowers for our mother for Mother's Day. We were late in ordering them (Saturday before) so we did not have high expectations of them being delivered that next day- Sunday- The online order noted that the flowers would be delivered on Monday with a caveat of possibly Tuesday. I can understand the flowers not being delivered on Sunday but thought for sure that Monday would be the latest as the site brags on their same day deliveries. Long story short, the flowers were not delivered until Wednesday late evening. When I contacted customer service to let them know of my displeasure, they offered a 50% discount that turned out not being 50% discount as they would not remove the service charge of $14.99. After all, my call was to complain about the service.

I usually DO NOT write reviews, even IF I do have a less than perfect experience.... THIS EXPERIENCE have taken "UNSATISFACTORY TO A WHOLE NEW LEVEL", so, I had to say something... I placed 5 (five) floral arrangement orders ALL to have delivery between Friday 05.07.2021 and 05.09.2021... EVERY single order had some kind of ridiculous issue- 1: whether it was that all of the sudden after my delivery date & orders were confirmed they could NOT be delivered on time and would HAVE to be NOT LESS THAN 2 days AFTER Mother's Day.... IF they happened at all... 2: Flowers were ALREADY wilting at the time of delivery...

This company provides poor customer service and has a lack of proper communication, would not recommend. I placed an order for a bouquet to be delivered to a friend in the hospital. I paid extra for the flowers to be delivered the following day before noon. When I followed up, the recipient did not mention the flowers I ordered so I contacted customer service. They couldn’t locate my order because they input my email incorrectly, even though I repeated it multiple times and spelled it out. I wasn’t too upset about that because I understood that there was a language barrier since every time I called I was on the phone with a non-native speaker.

I ordered a birthday surprise for my daughter's 19th birthday. The only thing that was ok that they arrived on the day I wanted. However, I ordered Roses and lilies with other flowers in a basket with a cute bear wearing a xoxo sweater. I received a basket with potted grass blades, green plants, and another potted green plant with little pink buds and a Dollar Tree bear. No flowers. Just potted greenery. So mad.

I will never order from this service again after ordering two Mother's Day arrangements. One was supposed to be sunflowers, the other pastel roses, nothing too extravagant. The arrangements which were delivered were identical dark colored roses, not what I ordered. When I ordered the site had a coupon for free shipping which I added. My total was $84 and some change when I hit the submit order button, however my total actual charge for the order was $164 because they did not deduct the shipping and added a $14.99 special handling fee to each arrangement and who knows what else. This is a huge rip off, go anywhere else. Order from a local florist and save yourself the trouble!

Convenient, very satisfied. Had to change the time of delivery and there was no problems. The recipient was very surprised and happy.

I ordered from this company for Mother's Day, paying $100 for a "deluxe" bouquet that paled in comparison to the $30 to-go bouquets next to the Walmart self-checkout. I am aware that these orders are contracted out, but FromYouFlowers has zero interest in making sure their contractors can fulfill the order promised. Just go to the store or florist and get a bouquet that you can see instead of trusting this company to deliver anything even remotely similar to what's advertised on their website.

I placed an online order for Flowers to be delivered to my residence. It has been 5 days and the flowers have not been delivered. I have received numerous email messages indicating the flowers were delivered. I have been present for the past 30 days, 24 hours a day and the flowers have not been delivered. I have gone through hell and numerous recorded messages and virtual chats and still no flowers. Deliver dates have been promised but still no flowers. This company is without a doubt the most unmanaged, unprofessional money grubbing company I've ever dealt with. Please do yourself a favor and use FTD not this outfit.

I will never order from them again!!! I ordered a PREMIUM arrangement to be sent to my mom for Mother's Day. I made sure I ordered it way ahead of time for it to be delivered the Wednesday before. I paid the PREMIUM price!! The flowers that were supposed to be sent was a large bouquet full of plenty of roses, daisies, carnations, and other gorgeous flowers making a luscious Spring bouquet. It looked like it would be a large vase and a huge arrangement. What arrived the first time was a small vase with about 10 roses and some small pink flowers and baby's breath.

Tried to order flower arrangements for my daughter and daughter in law for Mother's day. Had them delivered, after the fact, same day delivery was not a requested. First the arrangement I attempted to order for my daughter-in-law, for some reason, could not be delivered to her address (her address is a perfectly normal single home address in suburbs). So, it made me choose another arrangement. Then I got notification that the arrangement had been delivered. But when my daughter-in-law received them, they were not at all what I had ordered. NOT AT ALL. And they were crap. Just a crap thrown together arrangement of whatever roses they had. When I contacted them, they said, the florist may have had to make a substitute. NOWHERE did I receive any notice that a substitute was needed. DO NOT RECOMMEND!

Recipient receives a floral arrangement that is exactly as ordered. Your expectation is met and often exceeded. Bargain, value and beauty speaks volumes for your gesture. Adds class to a simple gesture that equates to love, respect and genuine feelings.

I live in Arizona. My parents live in Illinois. We ordered flowers for my Mom. Spent over $100 on the arrangement. All day we waited for the flowers to be delivered. We got an email stating they were delivered, but they never showed up. My husband was on the phone waiting for 35 minutes on hold just to get hung up on for no reason. He then receives an email stating they will investigate the situation and refund 20% of the order. It's not about the money. It's Mother's Day or whatever special reason someone is sending flowers. We will never use this website again! Heartbroken.

I have used this company TWICE for Mother's Day flowers, and BOTH times they blew it and missed delivery by Mother's day!! I shouldn't have trusted them again, but I was stupid enough to think they would fix the error. They didn't! Terrible service! They take your money, then give you nothing but a refund! Use someone else if you want your flowers to actually be delivered on time! This company stinks!!

I ordered flowers several days before Mother's Day in the US 5/9/21. Customer service people (in Asia and India) were helpful ... slight delay in getting someone on Mother’s Day itself. Flowers never delivered. Did get an email at 3:43AM ET on 5/9 saying they were delivered - obviously makes no sense. Was told they would call, ring bell, or do something to ensure recipient is aware. Never happened. This was to be a surprise but no longer since I had to check if anything was ever delivered. The CSRs seem helpful ... just nothing delivered. Seems to be a recurrent problem per other complaints. Did ask for a refund - got an email saying to confirm credited account in 1-3 days ... if it does not come through, I can just block the credit card charge. Originally was offered a free upgrade and a $10 coupon without any acknowledgement of having paid for something never delivered.

This is the worst and disgusting experience that I’ve ever had. I ordered the same day delivery one day ahead for Mother’s Day flower delivery, and wait until the late afternoon on the day to receive the status update saying that the flower was delivered. But the flowers are never delivered to mom’s address. NEVER! I tried every way on the website to contact the customer service, the chat is never responding and so is the email, and the call is on hold forever. I wondered it is a fake website and so disappointed!!! I will never use this website again and will let all my friends and friends’ friends not use this website!

Wow it's very very good. I love this yeah. Very very cool. Seriously I highly recommend it to everyone. You are the best equipped and you answer all our questions and faithfully. Thank you to all.

I ordered the Sunrise Bouquet for my mom for Mother’s Day. I paid extra for an upgrade to include more flowers. The bouquet was supposed to include yellow roses, this was the sunrise part. The flowers that were delivered to my mom were daisies and pink carnations. Two of the cheapest flowers out there! Not a single rose! This was false advertising at its best!!! Save your money and do not order from this company. You will definitely not be happy!!!

I ordered flowers to be sent to my mother on Mother's Day. The picture on the site was beautiful with white lilies and yellow roses. This company sent "substitution" flowers to my mother that look absolutely nothing like what I ordered. They sent sunflowers and orange carnations. Then when I reached out to their customer service they had the NERVE to offer me a $15 gift card to their site as if I would EVER allow them the pleasure of ruining another special day! I don't recommend this company to anyone.

I ordered 2 different flower arrangements to be delivered at the same address for Mother’s Day. I live in CA. My mother-in-law and a dear friend live in MO. I placed my order 3 day before delivery for 5/9. So far ONLY one flower arrangement was delivered on Saturday 5/9 and the second flower arrangement has not arrived yet...