fromyouflowers.com Reviews

I ordered flowers for my mom for Mother's day. Two weeks in advance mind you, to be delivered the day before. On the date they were supposed to be delivered no show. I called customer service, and was greeted by a very bored unprofessional rep who insisted that they'd be delivered on May 11th, because that was the earliest day for redelivery. May 11th came and went still no delivery. I called again this time asking for a full refund. Once again a different, but nonetheless bored sounding rep answered my call. That is until I asked for a refund. Then she was all business and letting me know that she could have the flowers delivered today.

With Mother's Day weekend coming up, the email ad for placing a special flowers order to be guaranteed for delivery for Mother's Day struck a chord for our family. We were excited after we placed the order, then an unexpected email came to our inbox offering an "additional $10 discount" on a 2nd consecutive order for Mother's Day. We finished the payment for the 2nd order, but the charge was the same amount as the 1st order. The agent on the chat line ended up helping us cancel the 2nd order that ended up being a fraudulent offer after all.

My synopsis: MISMANAGEMENT: May 2, I ordered a Mother's Day (May 8) arrangement for delivery THU/FRI May 5 or 6. I was notified it had been delivered THU May 5. When I called the recipient, she had not in fact received it. I called their 800 number. The person apologized, and said that although the Florist had it, they did not have sufficient drivers to make the delivery. He assured me it would however be delivered by Sunday May 8. It wasn't.

Look at the pictures: my husband spend $80 on this pathetic floral arrangement that looks nothing like what was pictured. Avoid using this company! They are an absolute scam. Called customer service and got zero help.

If I could rate a ZERO I would. I ordered flowers for mother's day for my mother and my step-mom. My mother's arrangement arrived sadder than store bought flowers from the grocery store being left in the heat despite paying for a premium arrangement at $65. I also sent flowers to my step-mom with delivery between May 4th and May 6th ahead of Mother's Day weekend. I was notified on May 5th that there was an issue with the delivery and that I'd be guaranteed delivery on Monday, May 9th. Fine, I accepted. Monday came and went and no delivery and no update.

200.00 worth of flowers. Would have been better off going to the local grocery store. Missing half the flowers, extra filler, wilted etc... I got a full refund for 1 set but only 11.00 for the other...

I ordered flowers to be delivered to my mom either Friday or Saturday for Mother's day flowers. First I got a response the order is good! Then I get an email saying that the flowers will now be delivered Tuesday, May 10th, then I get a phone call that the selected flowers are out of stock. That I now need to select a new order. THEN! I get another phone call saying that the flowers will be delivered on May 14th. So I call to cancel the order. The email confirmation never arrived. So now I'm on the phone with customer service. The 1st person sounded like she was in the shower, so I hung up. Now the 2nd guy is as slow as a tortoise. I've been waiting on the phone for a "confirmation" of cancelation for 10 mins now. They have so many cancelations. Use a more reputable flower delivery service....BUT not this one.

If you like throwing money into fire buy flowers from this company. I ordered mothers day flowers from this company for my grandma and mom. My grandma's delivered only to be wilted and hardly alive. As for my mom's we got a notification that they were delivered - NOTHING arrived. My mom had cameras and not one human came by the house with a bouquet that day. I called and emailed. They ignored me. Finally they emailed me back saying there is nothing they could do bc the florist was closed and they needed to contact them during operating hours.

Mother's Day order arrived dried out and basically dead. Flower heads (roses) were falling off, greenery packed with flowers had lost most of its leaves which were lying in the box. The "baby's breath" in the bouquet was so dry it was like powder. The flowers were obviously not fresh and were days old. Complaints to the so-called Customer Service department got: "we'll give you a 25% rebate and a $20 coupon"...and an apology from the shipper (UPS). Big deal. This was a Mother's Day gift, we wanted fresh flowers and quality. We got neither, other than a cheap glass vase filled with flower stems and wilted leaves and petals. It was very disappointing to the recipient of the gift on a special day. A full refund and replacement would have been appropriate, but that clearly won't happen. They just don't care.

My daughter sent me flowers for Mother's Day and spent 75.00. What I got was a vase from the dollar tree and some dead flowers that cost 10.00 at your local grocery store. This is a huge scam! Just call your local flower shops... I really hope she gets her money back.

Received flowers at 9:45 in the evening. Someone rang door and ran. No florist name at all on flowers. Spoke to my daughter who sent them and told her they were dead and looked like someone with no floral experience put 5 sprigs of rose bush and cutting from shrubbery into a very small ball jar. There was 1 inch of water and we filled it but by the following day the flowers were dead. I tried to get the name of the florist who delivered them. But was told due to privacy laws they couldn’t give it to me. I would never recommend this company to anyone. Very bad customer service.

I placed my order early a.m. for same-day delivery. The order was not delivered the same day and no one contacted me or the recipient to notify us of a change in delivery. The order was not delivered on the second day and I still was not contacted or updated. I had to reach out and ask why the order had not been delivered. They told me they would investigate and get back to me. They never got back to me and delivered the order over the weekend without notification and as there was no one there to receive the order they left it on the doorstep. The flower arrangement was smaller than shown even though I had paid for the premium version. It was my worst experience with a flower delivery service. I will never use them again and I will be warning everyone to avoid them at all costs.

This is the worst experience I’ve ever had with an online florist. Two weeks before Mother’s Day I ordered an arrangement for a friend. They did not arrive on the day that I chose and had to be delivered to a different address the following day. Even then, they arrive hours later than what was I told (I paid for expedited delivery).

I ordered some flowers from From You Flowers for my wife for Mother's Day, but never did receive the flowers. I was afraid they might not come in time, so I made sure to place the order 5 days before Mother's Day. I tracked my ordered and it said it would be deliver on Mother's Day before 6pm. It never came. I waited until after 6pm to chat with customer support and all they told me was that they don't have any updates on it right now and will get back to me when they do. I was shocked as to why they don't have any idea on the status of a customer's order.

They are very deceiving. What you buy it’s not what you get. I bought a beautiful arrangement for my mother and what she received was an ugly $20.00 arrangement. The only good thing I can say is that the arrangement arrived on time, but it’s not worth it.

Please DO NOT do business with this company. Horrible service, the flowers look nothing like what they advertise. I ordered what I thought would be a beautiful bouquet for my mom for mother's day. It was supposed to be delivered on 5/7/22. I got an email at 7pm on 5/7/22 saying that my order had been delivered. This was NOT true. I called the company and they said they would have to confirm with the delivery carrier/flower shop before assisting me. What?! I did not hear back from them until 5/8/22 when a flower shop called saying they had attempted a delivery last night (5/7/22) but they had trouble locating my apartment number. I have no apartment number, I live in a duplex and the address I gave them was correct.

I Order a very nice looking floral arrangement. What was delivered didn’t look anything like the online photo. The company felt that 25% off should’ve fix the problem. Shameful. I want my money back!!!

I ordered Mother’s Day flowers for my mom and what she received was not even in the most minimal way similar to what I ordered. Completely deceived and disgusted with this company. Customer service SUCKS.

I ordered the Cherry Blossom Bouquet Premium. Not only were the flowers of poor quality but the size was hardly premium. These $85 bouquet of flowers weren't worth $25. Same your money and go to your local florist. Not only were these flowers of poor quality, Fromyouflowers insults me by offering a 10% refund. Now I will be getting up in the morning hoping to find a acceptable bouquet for Wife on Mother's Day. Just Me Shop Elsewhere

I have never been so disappointed in an order from an online florist as I have been with my recent order from your company. The Lillies were wilted and turning brown on the edges and the Purple Monte Casio & Blue Delphinium also in bad condition. The arrangement Pictured in your catalog was full and thick. Arrangement delivered to my home was poorly arranged and not as full as pictured. I paid a total of $85.41 for this arrangement. I could’ve done better by going to the local grocery store and spending only $35. I bought from your company based on the picture from your website and do not believe what was delivered to my home was even close to that image.

I received flowers from this company, as a gift from my son. The flowers are wilted and half dead. The petals on both the flowers and stems were falling off. I watched the delivery truck drop them off and I brought them in right away. My son send me flowers all the time, and I never received flowers in this poor condition! I called to complained but I got the run around so I am writing this review! I will tell my son NEVER to use this company again!

I ordered a Mother's Day bouquet for my daughter's first Mother's Day. Arrangement she received left me feeling embarrassed. Nothing like what a pictured on site. I had even upgraded to make sure she got a larger, fuller arrangement. Customer service decided giving me a 25% refund seemed fair. I would have said at least 50% would seem more fair since she got half a bouquet. Will not be doing business with them again.

I ordered a bouquet for my DIL for Mother’s Day. First, I got an email saying it had been delivered, but it was not delivered until the next day. Photo on website was nothing like the arrangement she received. Company offered a small percentage refund. I was very embarrassed to gift such an inferior floral arrangement. Never again!

I order from this website, they used a very weird tracking number to say my order was delivered, and it was never delivered. I contacted them and requested my refund. I will come back timely you all know if I got my refund or if I got scammed. Don’t buy from them.

I ordered 12 long stem yellow roses from this place for Mother's Day, I received the notices they were being delivered, my mother took a picture of them and said thank you but, what she got was pink and white flowers, I did not order those nor did I want them. I received no email in regards to the replacement flowers and the arrangement was horrible, it looked as though the flowers were old. I called customer service and they offered a 20% refund of the flower cost which would of been $14, I spent $75, after going back and forth with a woman whom could barely understand me she said she could offer 50% of my flower cost. I asked to speak to a manager and have been on hold for over 15 minutes.

This company is horrible. I order 3 sets of flowers from them for Mother's day. Around $80.00 each and all 3 of them simply said EMBARRASSING. I was ashamed to even accept the fact that I sent these flowers. They look dead and cheap. They looked nothing like their picture not even close to it. Customer service offered to pay me back $14.00, what a joke. What the heck I am going to do with $14.00 since I looked so bad and cheap in front of my family. In short stay away from this site and try much better legit site. Lesson learned.

I am appalled. My lovely kids in their early 20s who work very hard for their money, sent me Mother’s Day flowers. I opened them and literally gasped. They were just a pile of petals and dead buds. I mean really shocking. I contacted customer service. Automated. Addressed the reply to my daughter the sender instead of me the recipient who had sent the email. Ridiculously offered 25% off for a pile of garbage. Never even asked for the photos of the garbage they sent. They could care less about even learning how to do better. THIS IS A COMPANY THAT OFFERS A 100% SATISFACTION GUARANTEE on their website. I then called customer service. The first person sounded like she was working at home with a loud party going on in the background. Couldn’t even hear her. The next was completely incapable of even speaking clearly. The last one promised my daughter will get a full refund. I will believe it when I see it.

I have order from this company on 4 occasions. Deliveries have Usually been for my daughter who is 700 miles from me. My last 2 experience they have failed to deliver to the correct location or at all. Deliveries have been so late they just, never made it. 2nd one I confirmed delivery address twice and gave a working contact number to the location. I will not be using their service or recommending their service ever again. Call the local florist yourself and do not use this company. Also, took several calls and added time to even receive a refund.

Although the bouquet was beautiful I paid for the largest one and 3 balloons. All my mom rec’d was 3. It was very difficult to find a company that had vases, and multiple balloon options. My mom fell and broke some bones so this was her get well and Mother’s Day present. Was suppose to be over the top but fell short. Will not make this mistake again. Can’t count on anyone for flower/balloon delivery.

I ordered the premium bouquet (largest and most expensive) of How Sweet it is for my Mother. The total cost with $9.00 discount was $71.00. The description had listed:

I had a credit from another order and AFTER I placed my order I noticed the 20 percent wasn’t taken off my order!!! I called. They didn’t care to help or solve my issue. I’d beware of this and double check your order!!! Completely wrong.

I ordered two dozen long stem roses in a glass vase to be delivered to my girlfriend on her birthday at her job. This was suppose to be a special moment where she would receive a beautiful arrangement of flowers. Instead, the roses came in a UPS box, wilted, and she had to arrange them herself! This was so embarrassing. It completely took the magic out of the moment. I paid a lot of money and she still had to do the work herself? Makes no sense. I called to complain to customer service and they tried to offer me a 30% refund, basically the taxes, fees and shipping. This company is a scam. Stay far away!

To : wecare@fromyouflowers.com, I don't think you really care. The flowers industry is real simple... take an order and deliver it. Delivery times are a critical part of the process, whether it be for a birthday, anniversary, or a recent passing of a loved one. If the outsourcing company does not have the flowers to deliver, find another one that does have flowers to deliver and find competent people that understand a very simple procedure. Five year olds can understand this simple concept. Your company brand name has lost any future business from me. As a consultant to businesses I would recommend change of management or get out of the industry. Should deliver as promised and a full refund as well. This is not going to look good for online reviews and your business will drop significantly. Unimpressed, Brett

I paid almost $100 for the “premium” and what appeared as petite is what she received. The flowers were wilted and discolored. It was Nothing like what they advertised. They are giving a 30% refund - of $17.18. They must use different calculators now-a-days than what I used when in school.

I ordered a 60-dollar bundle of flowers for my wife to be delivered within 4 hours. She received two white roses with some greenery and a handwritten card that looked like it was written by a three-year-old. I had to tell her what I said on it. WORST experience ever. Customer service was terrible. Offered me a 8-dollar refund. FOR A 60-DOLLAR ORDER!!!! Would never recommend this company or its affiliates.

Placed order on Thursday for funeral delivery. Needed flowers no later than Saturday by 11am delivered to Funeral Home. 3 orders never showed up!! Day of service 4/23/22 at the church no flowers. Funeral Director said they never got delivered. They keep a log book. I'm on the phone at the funeral service calling fromyouflowers highly pissed off. They lie, they hang up on you, then they lie more. Each time I called a Hindu came on the phone, so I knew something wasn't right. They refused to give me the local florist info, that they claim delivered the orders. There is no local florist!!!! THIS IS A SCAM!! STAY AWAY!! Thankfully I ordered through Klarna, they are investigating. But, this one day can't be done over. This made the day worst.

I ordered flowers for my friend in USA (I’m UK). Sympathy ones and all went through. I didn’t get confirmation they were delivered so I went on chat and was assured yes delivered. The following day I asked my friend if she got them. No she didn’t. I then contacted this company who lied and said yes delivered. I asked my friend to check defo no flowers. Went back to company who apologised and said, "We will send new order out with upgrade as apology." Later on checked with friend. No flowers. Spoke to this company who could not find my order. Spent 30 mins fighting to get refund and apology. Waiting now to get refund. Waste of time and money this company. Lied to by customer service.

Funeral Delivery never showed. 15 minutes before expected delivery time sent an email- "Sorry it's not ready, we will send tomorrow so the occasion is not missed, is there a different address for the recipient?" The recipient is dead- it was a FUNERAL piece, the funeral is over. What a horrible experience. Do not order from here! I'm so sorry I didn’t read the reviews first. Zero stars.

I ordered flowers to be delivered to my daughter for her birthday. I was shocked with what arrived. Broken stems, mold on some of the flowers, flowers had broken completely off of the stem and was just the flower itself. Will not order from "From You Flowers" in the future.

The arrangement I ordered was not delivered on time despite paying for expedited and Saturday. What was delivered a day late with an incorrect message - was a handful of flowers and a balloon fit for a 5yo. I have gotten nicer flowers from the grocery store for $9.99. I paid over $85. This was to be to my mom from my dad who passed away last June on the first anniversary in 56 years that she was without him. The company had the audacity to mark this as delivered and only fully refunded me for what continuously termed “my inconvenience” after I called them on it. I will never use this company again and you shouldn’t either. At best it was disingenuous to state what I purchased had been delivered - One might say it amounts to fraud.

I was told they could not guarantee that, it would be the earliest they could. Questioned How that is possible since I already placed the order 2 days prior and paid for expedited service. Offered me 15 % off my next order, which is the last offer at most time on their website. Ask for a supervisor call me and I am still waiting.

I had serious surgery last week and my sister in Europe wanted to send me a nice fruit basket to cheer me up. It was supposed to be a surprise. The basket was delivered and I sent my sister a picture of what I received. 4 very dark green bananas that may never be edible, 1 apple, 3 pears, 1 grape fruit, 1 orange and 1 kiwi. Price $63.99. Aside from the content the presentation was pitiful as well. I called and I was told they could not give my sister a refund because I accepted the basket. Yes I did, it was a surprise, I did not know what she sent me. After seeing the picture online it is obvious I did not receive what she paid for. While the online basket may show a larger basket it is the quality of the food delivered that is the problem. I wish I could attached the pictures. They speak for themselves.

We ordered some flowers for my mothers in law’s birthday. The flowers she received was not what we ordered and we paid $50+, the vase was a skinny crappy vase (Dollar Tree has better ones). Some of the flowers were closed not a full bouquet. The arrangement looked messy. My 3 year old nephew would of done a better job. It looked like if someone just threw the flowers in it and tied it with a cheap bow. I contacted them, they only gave a 30% refund and a e gift card that like someone else said in another review we will not order from them again (I have photos of both the one I ordered and the one she received). SMH

After confirming TWICE the orders, were not received due to the CARD MESSAGE NAMES couldn't be verified. I verified names, delivery address, billing address, zip code, bank, card number, order number, email address, orders numbers, but not the names in the CARD MESSAGE!!! Worst company ever.

I ordered flowers delivery for special occasion and they failed miserably… You know how important it is to deliver flowers on time. This dumb place just didn’t deliver it. They left me VM asking to call them back and when I did it said my order is scheduled for delivery. After whole day waiting I contacted their support and they said they need business name for delivery (like you have phone # and email and you still need something you can’t call or flag something is needs my attention???). So it’s next day now and order still not delivered. Oh, and their CS is just a joke. Probably underpaid staff that don’t care

I ordered a specific bouquet for a friend's birthday and the one that was delivered was not it. It was a gathering of random flowers (many which were dying & had petals missing) and none that were shown in the photo that I ordered. There was not one flower in the received bouquet that was in the one online that was ordered. The bouquet that was received did not replicate the one ordered whatsoever. I bouquet looked like someone grabbed a bunch of flowers from a neighbor's yard, threw them in water & delivered them. I was so embarrassed of the bouquet that was delivered, I rushed to cancel the other order(s) that I had placed with this company. Do NOT use this company. They will not deliver what is advertised online. 0 stars... See photos for reference...

My daughter is in her first year of college and I wanted to send her an arrangement to let her know she is missed and I am proud of her. I ordered the roses and lilies arrangement. Beautiful picture they have on their website. She received a vase and about 9 uncut flowers that I paid over $60 for. I was embarrassed by what she received. Contacted them and they immediately offered me a 20% refund which I refused. I expressed that they need to send her what I ordered. They agreed and sent her the same darned thing!!!! Ridiculous waste of money. I could have driven the 2 hours, bought the same flowers from Publix for $4 and a dollar store vase and still paid less and made it nicer than what they delivered. HORRIBLE and will never use their service again! Will most definitely find a local florist in Tallahassee to use from now on. Do better!!!

I selected a floral arrangement on their website for my daughter’s birthday. The arrangement that was delivered was absolutely nothing like what I paid for. They refunded a small fraction of what I paid. They initially offered to deliver the correct arrangement but then changed their mind and went with a small refund. It was such a disappointing experience. I now know why I was always skeptical of these websites. I’ll go with a different kind of gift in the future. If I need flowers again it certainly won’t be with this company.

Ordered roses for my girlfriend to be delivered to her workplace. Ordered at 8:00 a.m. Save day delivery by 5:00 p.m. When the flowers were still not delivered by 5:20p.m. I called and asked if they could be delivered the next day since my girlfriend and everybody else working there had already left. They told me no problem. Instead they dropped them off that same day after hours and flowers looked horrible the next day. LIARS!!!! Never ordering from here again!

I ordered flowers for my anniversary. I did this early morning and paid the same day delivery fee. Flowers never showed up. I finally got them the next day mid-afternoon. They refused to reimburse me for the flowers. They could have phoned me saying that the delivery was not coming. After multiple calls to this company, finally they said they would credit my account and the florist would contact me. So not only did they ruin my anniversary they want the flowers back too. Horrible customer service, not worth the aggravation.

I will never order from this company again! Yesterday was my DIL’s birthday. I ordered for NEXT DAY DELIVERY early AM two days ago to have a birthday succulent set arrive ON HER BIRTHDAY. I paid $9.99 extra for NEXT DAY DELIVERY to have this happen as a surprise ON her birthday. She gave birth to our granddaughter last week and has had some health issues. So it was very important to us that this order be delivered as promised. their website says GUARANTEED **SAME DAY** DELIVERY!

Wife ordered a flower arrangement for friend's birthday from the picture of one of their selections called "Lavender Luxury". Cost over $100. The product that was delivered had little resemblance to the picture of the vase and the arrangement depicted on their website. There was no lavender either in the flowers or the vase. Frequent communication with pictures sent to the company met with stonewalling. All that was wanted was for the proper selection to be sent. Not even a money back request. Wife said she would not use this company again.

I ordered several days in advance for my wedding anniversary. What was pictured and what was delivered were not anything alike. Even though my wife loved what was delivered, I was embarrassed! 1/3 of the size.

Ordered Birthday flowers DELUXE for someone in HobeSound FL days before birthday with expedited delivery before 12 noon. Contacted when not Delivered and said could not deliver as expedited. After many calls flowers delivered were not anything like what was ordered and even dying. Do not order from this company. Had to choose a star but it should be NO stars... completely unacceptable!!! Was a rush job to satisfy delivery with something not even close to order, many many fewer flowers and flowers that were already dying. The Florist was not identified to us but in Hobe Sound FL. They should not be allowed to be in business. Tried to copy photos but can't enter here.

Ordered floral spray for wake and funeral services 2 days in advance. Flowers were for a devastating sudden unexpected death. Flowers did not arrival as promised on first day. Called. Was promised they would be there next day. Again did not arrive. Called and was told they could not deliver the floral arrangement to the funeral home but could instead deliver to the family after services. Who would want a funeral spray delivered to their home? Also not the purpose of this delivery. It was intended to honor the deceased. My last gift of love for her. After much unsatisfying conversation I got a full refund but again not the point of this purchase. I also accepted a free floral bouquet to be delivered to the family not caring if it was thrown away. I am completely devastated by this experience. It has added more emotion to an already a trying time.

I ordered an pink and pretty bouquet for my daughter to cheer her up...it was not delivered when it was supposed to be delivered and it came the next day late in the day after I complained where is it. She finally received it, but it was not what I ordered, very disappointed. I will not use them again.

I really don’t have to say much as the pictures will be enough to show how BAD this was today. Not only did I order flowers but I upgraded to the TOP TIER for HEAVY ON THE FLOWERS! Attached are the pic of what I ordered and of what was delivered.

What I ordered and what was received were not as depicted in the picture. I specifically ordered yellow and white flower arrangement. Instead received yellow with red which defeated the purpose of matching the yellow happy face mug. In addition, the flowers were old and falling apart. It was a very shabby arrangement. Very disappointed. When I called customer service, I was offered a $10 gift card for future purchases, as if I would ever make another purchase with this company. 1 star just because it’s required!!!

I ordered an adorable Baby Basket for a Friend. When she posted the picture of it on FB, I was so embarrassed. I understand substituting certain items but this did not even come close. DO NOT ORDER FROM THIS COMPANY!!!! And if you do, ask the recipient for a picture of your order. You may be just as embarrassed as I am!!!

Very bad experience!! Do not order here. You will waste your money!!! They say it's same day guaranteed delivery but flowers never arrive on the date selected!!! They overcharge and send something completely different from the picture shown even when you have placed a premium order and overpaid!!

I was so excited to send my brother’s fiancé flowers and, to be honest, I wanted to impress her. The flowers looked nothing like the picture. Instead of a beautiful tight flower arrangement, they sent an arrangement full of greenery and some flowers thrown here and there. I even ordered the middle price option. It was embarrassing. I got a 20% refund when I wanted a new arrangement. Very disappointed.

I'm stationed overseas and originally ordered flowers for my aunt's passing. The flowers never arrived, the service ended at 8PM which funeral deliveries are meant to be top priority.. Obviously not. If you call and tell them you'll get a 50% refund for the half cheeked phone apology. In order to get a full refund you have to cancel the order even though it was their screw up for the so called "Guaranteed Same day delivery." An absolute joke of a business.

I order flowers for my daughter's birthday March 22 2022. My daughter lives in California. She didn't get them until 6pm. The flowers was hot and dead. l called them up. Only wanted to give me 17.00 dollars out of $82.94. l will never order from them again.

I have used this company three times in six weeks for get well, birthday, and Easter arrangements. Each time I was guaranteed a rebate/discount but the code were always rejected. On each order my choice was bumped up one or two categories, increasing the price by almost double and then a delivery fee was added. That was "insult to injury." My experience with customer service agents who did not speak English as their original language was miserable! I choose to use the chat function but it was obvious what I wrote was ignored. I gave them every chance to demonstrate good delivery service and good customer response. They hooked me with promised discounts which were not as promised! This company failed on all accounts. Avoid being abused. Other companies may be more considerate and cooperative.

I live overseas and wanted to send my mom flowers for her birthday. I paid the weekend delivery fee since her birthday was on Saturday. Flowers never arrived that day. I contacted customer service and they couldn't tell me what happened or why just that they were on the way. They gave me a 30% discount to be refunded to me. What they didn't tell me was that the "discount" was only for the flowers and not the custom vase I had made or the shipping costs. So it wasn't 30% off the whole order, just the flowers.

I ordered and paid $62 for their "cotton candy" assortment. It had pink roses, greens, white mums.. For my daughter's 30th birthday. She received a thrown-together collection of carnations and white daisies. They called it a slight substitution. They refunded $9.00 of my $62 purchase. No contact from the florist. No chance to cancel it. It was ordered more than 10 days ago. They had the opportunity to make it right. They are not very caring about the quality or customer.

I ordered flowers for my mother in law's birthday on 3/12/22 for delivery on 3/14/22. I did not pay for expedited shipping so it said delivery would be guaranteed by 6 pm PST on 3/14. By 8 pm, the flowers still had not arrived so I called Fromyouflowers and they said they were unable to provide me a status but as an apology, they would give me a complimentary upgrade and guarantee delivery by 6 pm PST on 3/15.

I chose a bouquet to send to a friend in the hospital with a get well balloon and same day delivery. The bouquet wasn't delivered. I contacted customer service and they refunded me the same day delivery service and said the bouquet would be delivered with a note apologizing for the lateness the next day. It wasn't delivered the next day. I called again and was told that the bouquet would be delivered and they would upsize it to make up for all the inconvenience. The bouquet wasn't delivered the next day either. It finally arrived 3 days late, with no apology note, the wrong balloon attached (a smiley face instead of a get well one), and the arrangement was so puny that it was embarrassing. It was clearly downsized instead of upsized.

I am extremely unhappy. I ordered a beautiful arrangement in my daughter’s favorite colors and added 5 balloons for her 21st birthday. The arrangement looks nothing like the picture and they delivered 1 balloon and not 5. They did refund me for the 4 balloons, but I wanted them to deliver the additional 4 balloons I purchased. I do A TON of online shopping including from florists. Worst flower arrangement I’ve ever sent and then the refusal to deliver the balloons I bought make me very unhappy. The gentleman I spoke to didn’t even care about the quality of the arrangement.

This is one of those companies that first collects money from customers and then wonders where to get flowers for them. I ordered flowers for my wife's birthday two days in advance. On this day, instead of flowers, I got a phone call asking me to provide explanation to make my order credible. I was asked for my name, my wife's name, my address, why the billing address and the shipping address are the same!, They were asked why there was a different name in the wish text, and it was stated that they had to check all of this and they would decide whether to deliver flowers or not. I must mention that I paid for the order in full when submitting it. Of course, I got very angry and canceled the order. Obviously, this company could not find flowers for me in my area and thus provoked me to give up the order myself. You can not believe them that the flowers will go to you as ordered, and you can hurt your loved ones.

My friend lost her husband of 53 years. I wanted to send her something to make her smile, to her home that she could enjoy, since she loves flowers. I spent quite a bit of time on the Internet trying to find a local flower shop so that I could order directly from someone in her area instead of from a middleman. I had no luck. So I came across fromyouflowers.com. I looked under site and has selected three in different arrangements but I thought I would like for her to have one out.

I ordered flowers to be delivered next day. They arrived on time. The quality of the flowers wasn't good. Didn't look anything like what I ordered. Will not order from them again! Could have gotten better flowers at Costco for f.

I had concerns when I was told by this company that they could not guarantee delivery of flowers for a funeral visitation at a certain time. The funeral service was to be very short. So I needed the flowers there at a specific time. I understand they have no control over the florist they send the order to however not my problem. So I decided it was best to cancel the order at which time their customer service suggested they would be on time so I foolishly kept the order intact. Long story short we had 10 minutes to enjoy the flowers as they did not arrive at the time I requested and I had paid an extra $4.99 for early arrival. And did not make it to the cemetery which is no one's fault, I assumed they were donated to the church. It was a total waste of $125 and I will never use an online flower service again. Hard lesson learned.

I purchased flower for my girlfriend's birthday. I also purchased a red vase that we did not receive. The red vase I paid an extra $8.99 for and on top of that the flowers were almost dead. I called them and they offer a 10% discount off of flowers which $5.90. Nothing was said about the vase that we did not receive. The product was not good. I work in customer service so I can appreciate great customer and the customer service is great.

I ordered a flower arrangement to be delivered to a very ill family member. I could not decide what arrangement to send. They had a Florist Designed Get Well Bouquet. The description read "A bouquet designed just for you! Let our florist arrange a bouquet unique for you, using flowers that are fresh and in season, appropriate for the occasion. They will come with a glass vase to display your bouquet. When you leave it to the professionals the flowers that you get delivered are top notch and seasonally appropriate. Make it easier for yourself - chose the florist designed bouquet!". I choose the deluxe arrangement out of regular, deluxe and premium.

Very disappointed. Just got a thank you and a photo of what was delivered from my girlfriend. I thought I was getting what was shown in the photo, as well as the premium version. This was definitely not the case, I emailed customer services with pictures and concerns and unfortunately no one has gotten back to me, apparently they do not value their customers. In the future I will work with florists in my town. Buyer beware!

My boyfriend's mom just had surgery. She lives across the country, so we wanted to send her some flowers. I ordered the Rose & Lily Celebration with Get Well Balloon. The flowers that arrived looked nothing like the flowers I ordered. None of the flowers were the same kind, they looked terrible, and they came in a tiny wicker basket instead of a vase with a bow like they looked on the website. I complained to customer service, and they told me, "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner."

I ordered a Happy Birthday Bear and Balloon (Deluxe) with a medium box is chocolate added on for a total of $72.97. Before ordering, I inquired via chat, about the difference between the basic and the deluxe. I was advised by the representative that the deluxe would be the bear shown in the photo which was slightly larger than the basic. Instead of receiving what was pictured, the recipient received a small box with a small cat in it and balloons. When I contacted the company, they offered to give me a $12 refund and $20 From You Flowers Gift Card. Talk about being disappointed. I will never order from this company again.

I ordered from fromyouflowers.com on Valentine's Day and they delivered it to the wrong address. When I called them 3 times to correct this issue, they said they would refund me my money or deliver it again which both never happened even with giving them my confirmation number. I never wrote a bad review in my entire life, so this says a lot about how they do business. I spent $160.00 and was never refunded or delivered to the appropriate address. I will continue to call them from this day forward every day until they give me back my money. Worst service ever. Today is 02/27/2022 and I still haven't been refunded. I will never use their services ever again. May God bless them with their future issues however I don't want any bad will on their business, I just want my money back!

I ordered a bouquet for Valentine's Day for my girlfriend 2/14/22. It was to be delivered to her place of work. I tracked the delivery and it said it "Out for Delivery". On their website it states that deliveries to a business will be made between 9 am - 5 pm and for residential between 9 am - 6 pm. My girlfriend never received her arrangement and I kept on trying to get in touch with someone but it was always a machine. I sent an email stating that my girlfriend never received her arrangement and they returned the email saying that someone would get back to me.

I ordered a birthday flower arrangement. The person had been injured also in an accident the day before. I ordered the PREMIUM smile face with lots of yellow flowers. The arrangement delivered was a clunky white pitcher with mostly white flowers and one lonely rose stuck in the back. Cost was $86.88 for what I felt was a sorry excuse for an arrangement. I was not happy and felt somewhat like I was a penny pincher when I saw a picture of the arrangement. Substitution was not explained upfront when it could be read. Only after I complained did the paragraphs on substitutions show up. BAD BUSINESS. I NOTICED THERE ARE MANY, MANY, MANY ONE STAR REVIEWS. WELL HERE IS ANOTHER ONE.

If I could I would of put 0 stars. Worst flower shop ever. They are just scammers. I ordered flowers for my girlfriend's and charge me $100 and she only received like 10 flowers and I ordered 20 and half of it were carnations and only 5 roses.

To say that I am beyond disappointed with my order would be the understatement of the century. I spent a lot of time picking just the right flower arrangement for my friend’s birthday. This is what I ordered (premium version no less):. This is what was delivered:. It is the most disgusting display of wrongness I have ever seen in the flower world, and I was a floral designer for many years. I don’t care what caveats they have in place about there being possible substitutions to cover themselves, this is beyond unacceptable. The shape’s not the same, the flowers/greens are barely the same… This is far worse than something you would find at WalMart or grocery store… A young kid could do better, seriously. And to think I paid $100 for this (what shows is $40 at best). I’ve contacted them twice so far with no response. Vile, loathsome and revolting.

I would 100% NEVER order from your company again. I ordered flowers to be delivered on 2/14 or 2/15 and got an email saying that they were delivered and they were NEVER delivered then I called and was told they would have them redelivered by the end of the day and they never received them AGAIN! What a fraudulent company they are running. Luckily the flowers were for my mother and I asked her if she received them because she had never said anything.

I ordered an arrangement for my father's funeral. They were scheduled for delivery on a Friday, the day before the services. At 9:18 p.m., I received an email saying, "Unfortunately we were unable to complete your delivery," and stating that delivery would be made the following Monday "to ensure your gift arrives and the occasion is not missed." I called the 800 number and emphasized the importance of having the arrangement delivered before the services scheduled to begin at 10 a.m. I was assured a florist would be located to do this. Alas, no flowers arrived and we have the funeral without any flowers. Less than an hour before the services, I received an email stating, "We have been unsuccessful in locating a florist able to complete delivery in time for the funeral services." This lack of service is inexcusable, particularly when the flowers were for a funeral. The company added distress to our grief.

To say I am disappointed in this company is an absolute understatement. I stupidly believed all of the good reviews from this company and after dealing with them I honestly have no idea how they are so well reviewed. They messed up one order that I had paid for expedited delivery and they didn’t even say anything until I contacted them. Another delivery is absolutely pathetic and embarrassing looking. I wish I could attach a picture to this review because I think everybody would be a guest at what you get for $53. Do not use this company. I don’t want to say it’s a scam, but man— I would never have ordered through here if I had known what I was getting. Avoid, avoid, avoid.

My experience was just as same as described by all the previous reviews this week. I ordered and they kept saying the address wasn't correct but they couldn't inform me which information exactly was missing. The truth is that the birthday was today and my sister haven't received so far, and for sure won't receive by today (19.2.2022). I'm super disappointed. I saw the reviews before I placed my order but actually, I should have changed it for newest one.

I ORDER ONE THING, THEy DELIVER SOMETHING ELSE. It was Anniversary flower purple in color order, I got something else from fromyouflowers that I ordered, the company gave me a $15.00 refund for the error, that was only the trip charge. The from you flowers should be ashamed to be on business.

I hadn't ordered from this place in a very long time because they ALWAYS disappoint. I needed a special arrangement for my mother's birthday. I went ahead and paid the fee for early delivery. I waited ALL morning, next to mom seeing if the phone would ring. I even entered our door code so they could get in with no problem. I get an email saying they attempted to reach the person but couldn't deliver which was **!! When you call they have a very nonchalant attitude! HORRIBLE!!! They ruined the surprise. IF people pay for an early delivery fee is because they have their reasons as to why delivery needs to be done!! I will never even attempt to order from them again because I truly don't know how they function and how flower shops work with these people!!

So I have used this company on a few occasions. I will never again. I ordered some flowers for a friend and they were beautiful as well as for my mother in law. However, I placed an order for my boyfriend. It was a masculine looking arrangement and they sent something that looked nothing like what I ordered. It looked like something young girls buy at Stater Bros for 20 bucks. I also ordered flowers for a friend out of state. I also purchased a vase. The flowers came in arranged, still wrapped in plastic, uncut, long, sticking out of a tiny vase. Did I mention they were dead? Not even a little dead. I mean dead like flowers the store would toss. I had to argue to get a full refund. I guess it’s hit or miss but not a risk I’m willing to take again.

I ordered arrangement for my mother-in-law's service. The person who took my order promised me my arragements would be as the same in the picture I ordered which wasn't. Flowers was not fresh and didn't look anything like l ordered, was embarrassed. They offered me a 30% refund which wasn't a fair price and ended up giving a 50% which I feel wasn't still fair

I ordered flowers for my Director of Nursing at work as an appreciation gift. I was very excited to be able to surprise her. I got an alert that the flowers were delivered at 3:30pm to our front desk. (which is where I sit) But there were no flowers delivered. I called the customer service number and after multiple attempts was finally able to get the rep to understand that I WAS at the front desk and there were no flowers. The rep then told me that it would take 5-6 HOURS to investigate where the flowers were and they would get back to me and they would not be re-delivering any flowers by 5pm as per their website cut off time. She then told me a refund would take 3-4 business days, but I refused to hang up the phone until she processed the refund and I received verification it was done.

I ordered a flower arrangement for my mother for Valentine's day and they never arrived. I accepted an upgrade with the condition that they would arrive the next day. Sadly they never did. Customer service through email is not the best, they kept telling me that "tomorrow" at the latest they will arrive, and would ignore my request of a refund (4 days of waiting). The only way I got a faster response was by Facebook which they right away called me and accepted to give me a refund, so hopefully they will keep their promise and give me the refund. Sadly I will never order from here again. I paid extra for flowers to arrive on a special holiday and they did not. Very unprofessional.

First delivery ordered in advance, and after waiting for delivery on Feb. 11, it came 5 days late past Valentine's day on Feb. 15 and was not what was ordered. They offered 20% discount (to purchase more flowers!) when the first order was not what I ordered. They kept promising different dates. Then, second delivery on 6th day Feb. 16 was left out on porch without delivery ringing house bell (customer home and door was open to interior of house).

I ordered flowers for my daughter for the first time ever going from little girl to a young woman. For Valentines. The order was delivered 2 Days late. And the arrangement was very sorry. I kept getting emails from them. Telling me the order was delivered on the 14th which it was not. I had to do all the calling to then never did I receive a email from them telling me there was a problem. I ask them to tell the florist to make the order up that I would go get it and deliver it myself. They said they could not do that. After 2 days they said that they would upgrade the order to the deluxe arrangement. When my daughter sent a pic of the flowers. I broke down in tears. Cause I would have never ordered such a terrible arrangement. In no way was it upgraded. It was smaller than the original order. Thanks to them such a special memory between father and daughter was totally trashed. Will never use this company again.

Placed an order in advance. Website states orders placed in advance are delivered by noon on delivery date when expedited service is selected, which I paid extra for. They missed the day completely. When I called for a refund the following day they offered a 20% refund and they would have it delivered that day. The representative "verified" the florist had the delivery scheduled and the flowers would be delivered that day. Well from my rating you can only imagine, they dropped the ball again. Wouldn't recommend this company to anyone.

I ordered a flower arrangement for my girlfriend. It said it got delivered and it didn't, I live with her. I called, I emailed, and I would either get disconnected or be told told that the order was delivered, without any chance to acknowledge what I was trying to communicate. I never have written a review like this honestly, but an over $80 flower arrangement with this type of customer service is simply not acceptable.

I have used this company probably 10 times in the past, and have always been happy. Today, I had flowers delivered to a friend who lost her mother. What I ordered was called Stunning Pink And White Lilies. What was delivered to her was embarrassing - 10 unopened lilies in a vase. No fill in foliage, just the lilies that hadn't bloomed. They did refund all of my money after low balling their offer to make it right. They started out offering me 20% of my money back - then 30%. I refused both offers and ended up with a full refund. Good thing, because I need to order her something else. I will likely never use this company again.

Ordered some flowers for Valentine's Day to be delivered. Got charged the extra fee to have them delivered on Valentine's Day. I kept checking throughout the day If the flowers got delivered, nothing. Ok, tacking said residential deliveries usually get delivered by 6 pm. It was 9 pm and still nothing. I tried to contact them but phone number is automated and gives no option for a representative. Take it I already had a pissed off GF. I jumped on the chat message to talk to someone and it kept booting me out. So I had to restart again and always 30+ minutes away.

Ordered flowed for Valentine’s Day for my wife and they never deliver it. And now ignoring my calls and keep putting me on hold! Refusing to provide my money back. Fraud!!!! Do not deal with this company!!!

Worst Company!!!! I just want everyone to know that this is my SECOND BAD experience with this company. Last year, they messed up my wife’s birthday by sending the wrong kind of flowers. Now they Valentine’s Day. My wife was expecting flowers from me and they delivered them after the day was over. My friend had a similar experience. Last year I was so frustrated with them but they did not seem to care. I am officially done with them. By the way there are great companies out there who keep promises. This company is just about money. On special days they take so many orders and they know very well, they will not be able to deliver on time. I am officially done with them! By the way, they have so many negative reviews all over the internet. Stay away!!!!

My husband bought me flowers for Valentine’s Day and they never got delivered. They said they attempted to deliver the item but showed up an hour after delivery window when my office was closed. They called and said they’d deliver the next day and they never came.

I ordered a 25 count bouquet of rainbow alstroemeria. Was promised a delivery date of Feb. 8th and told it would take the flowers 3-4 days to open. Took part of that day off to make sure I would be home. Not delivered until next day, left in the freezing temperatures all day. Opened up package and all the flowers were yellow, NOT assorted like picture. Half the bulbs still have not opened and today is the 15th and I'm pretty sure they're not going to. Customer service says I can save $15 on my next order but only offers condolences on this order. Fly by night company that doesn't deliver, PROPERLY.

Absolutely worst idea to order from here. I was sick over weekend and ordered flowers for my wife to Valentine's and paid extra shipping; the order said delivered and it never was. First at 3:27 AM somebody deliver it. I can see on camera that the roses were already fully broken. Unreliable and frustrating.

I was extremely embarrassed for my girlfriend to receive the flowers for Valentine’s Day. They looked like flowers that had been tossed out from the Dollar General store… cheap!!! I paid extra for a deluxe flower arrangement, which it was very much lacking and only included one freakin wilting rose. Then there were all the other flowers that were dead and brown. These flowers should have NEVER been delivered and ruined what was suppose to be a special day. The company should be ashamed!!!

This company is nothing more than a middle-man, when you place an order with them, they take a large percentage of the money, and a local flower shop delivers a bouquet to you (of a much lesser value). I ordered a bouquet for my wife for Valentine's Day costing me $80.00. What was delivered looked like a $10.00 Walmart batch of flowers. It was tiny, and had 2 roses in it instead of the huge bouquet of roses and other flowers it was supposed to have. The poor delivery lady was informed that it was absolutely not what I had ordered, and she gave me the information of her boss to contact. I contacted them (who was a local flower shop) and she explained how these online flower companies operate.

Long story short they're scammers. What you get doesn't look like the pictures, they delivered 1 of 2 items and the one they delivered they messed up. They want to offer me $10 for a $200 purchase. Sandra will claim to help, hang up, then send your future calls straight to voicemail. Customer service does not help at all, you can’t understand them and all they tell you is what they can’t do. The other numbers you contact will tell you they can’t help but will have someone else call you. Lie # 1. Customer service guaranteed my second order, to the same exact address as the first, would be delivered by end of day. Lie #2. Read the reviews on yelp, they do this regularly.

Absolutely worst idea to order from here. I’m in a long-distance relationship and order two weeks prior to Valentines and paid extra shipping; the order said delivered and it never was. Unreliable and frustrating.

Ordered flowers to be delivered ON Valentine's day. Never got delivered. Contacted your amazing company and am being informed that the delivery date got switched to tomorrow. The day AFTER Valentine's Day. It's a little mind-blowing to me that you just act like this is totally fine, and are surprised I'm upset that you ruined my daughter's Valentine's day. What should the card say? "Happy belated Valentine's day. Due to "fromyouflowers" complete incompetence and inability to do their ONE JOB, it's the thought that counts?" Doesn't really have the same feel as "Happy Valentines Day!!" does it? But you're "so sorry". So so so so sorry. Lol. How about you just do your job? Ever try that? I'll be sure to let her know you're sorry though. I'm sure that'll mean the world to her.

I've used From You Flowers many times over the years, and never had an issue. However, I placed 3 orders in the last 2 weeks, and all 3 had some sort of problem. Wrong date, wrong address, and a no-show. Don't know if I'll be back.

This was an awful embarrassment. Sent to a large facility where daughter works, flowers were wilted, burned/dying on petals. Horribly arranged, buyer beware!!! They were just thrown together without any thought. This was supposed to be for Valentine's Day! Never again.

I ordered a flower delivery, paid the expedited price. They guarantee 100% satisfaction along with delivery from 9-5. I checked the status throughout the day. The last time I checked was 4 PM, "New Delivery Date" was the notification that I had. I called the 855 number and was hold for about 30 minutes. While waiting I sent emails. Once a rep was on the phone, the woman apologized and said that there was nothing they could do. She offered 20%. I explained that the money wasn't the issue, I paid for it to be expedited. I was then offered 25%. Again, I had to explain that I wasn't looking for money. If the flowers weren't delivered today, I didn't want them. I understand that things happens (I never received and explanation), however don't encourage extra fees and 100% satisfaction if you can't hold your end of the bargain. Also, 100% satisfaction should come with 100% refund.

This is the worst place ever to get flowers. They guarantee same day delivery but yet they cannot do that. It is Valentine's Day and they tell me, "Oh we'll give you 10% off because we can't deliver today but we can deliver tomorrow." But tomorrow means "Oh I forgot and I'm going to make it up to you today." There's no tomorrow in Valentine's Day. Don't ever buy from this company. Stay away.

I canceled my order and never received my refund. They hung up on me twice. They kept transferring me to someone different. They said that it was refunded but my bank never got it. They are absolutely horrible!

I ordered a beautiful and impressive bouquet. I was sent a poor little bouquet of flowers that has nothing to do with the picture on the website. I was embarrassed and disappointed. I contacted their customer service and promised to send a new one but did not send anything. Crooks and thieves. Stay away from the site.

I called to order Valentine's Day flowers for my wife. She was showing up at an airport out of state. I knew that it was a long shot that I could get a company to be there at her arrival gate with flowers. When they said they could and I was surprised. I made him confirm several times in several ways that they would be at the gate at the plane arrival time. I even hung up knowing he was lying but he called me right away and reassured me that they could do it. It was all yes, yes, yes, we do this all the time. Then, on Valentine's day, "we need your home address so that we can send them there, we only do delivery windows". I don't write reviews but this was so flagrant that I felt it was is my duty.

Ordered 110$ STRAWBERRY SUNDAE BOUQUET and received a sorry-looking bouquet that was missing flowers, had dried out leaves, sorry flowers that were drooping, and compared to the image it showed it maybe looked 5% of the image. Then they have an automated customer service line where they give you back about 10% of the price you paid and then say "thank you for this email and we will do better for the future customer." Don't buy from this place. Many other online flower stores that will meet expectations, unlike this organization. I requested a new order and they completely ignored my request.

I will never purchase from this site again. Extremely unhappy. 0 for 2 with my pricey orders. First order never was given the bear and card that was paid for. Second order was given the wrong assortment, wrong person's card, no chocolate, and no bear. I would not recommend to anybody. I spread the word to friends and family to never purchase flowers through this website. Man on the phone only gave me a 20% refund for the assortment. Fair to say I will never, and if I were you I would never purchase from this website again.

This place has horrible service. I placed order for my wife and I ask the guy 3 times would it be delivered on time he said yes. Then it wasn't delivered on time and my wife job is closed the next 2 days. So she didn't receive her flowers or dipped cookies because no-one was there to receive them. I am very disappointed. I will not use or recommend these guys to anyone.

I had placed an order for a bouquet of birthday flowers. Upon receiving the bouquet I could immediately tell it was either the wrong order, or false advertisement on their website. I called and was reassured my original order would be delivered the following Monday. I called on Tuesday and was once again promised a date of Wednesday or Thursday. Called again on Friday and they told me it was already delivered but could not give me a date or time of delivery. I have ring cameras and motion activated security cameras and checked all the footage from the two days to make sure I didn’t miss it. This issue is still not resolved. I will never order from “From You Flowers” again.

This company is a complete scam. They know exactly what they are doing (scamming people) and no one should order from them ever! I ordered a birthday bouquet for my niece's 18th birthday to be delivered on the day of her birthday (same day). I paid for a deluxe with a happy birthday stick, a happy birthday balloon that I paid extra for. The bouquet was to have bright colored flowers mixed with roses. The flowers did not arrive the day that was expected. I called the next day to ask them about it. They said “Oh so sorry. We will try to have it delivered before 6pm today.” I said, "You will try??" So I proceeded to call them 4 more times to have them check with the florist (which they cannot disclose) to see what the status was.

I have been trying all damn week to get the delivery address changed because my girl is no longer there. Zero and I mean zero negative results from this company and the shipping provider they use which is ups. Worst experience ever. Do not buy from this ** show company and since they won't change the delivery which I even said I would pay extra just to have the delivery moved with still no avail. Absolutely the worst experience in the history of ordering flowers online. Stay away. Won't refund me my money. It is now Friday and I have been trying to get the delivery changed since Monday. Well today the flowers are on the truck to be delivered with no one to get them. So nice to be out 80 bucks.

I ordered bouquet for Valentine’s Day to be delivered on the 10th. After waiting all day for the order I received a email my order was delivered. No one called, texted nothing for the order to be retrieved. I went down to check and they aren’t anywhere to be found even tho they stated they left them outside. Why would you leave flowers outside an apartment complex without calling! They said they would give me a $5 refund for a $42 order! So disappointed and now I don’t have time to order from somewhere else! Definitely don’t order here. Out of money and time!! Disappointing.

I ordered same day delivery and was able to place and pay for the flowers to be delivered before 12pm. The assortment I ordered was a birthday one with beautiful pastel pink flowers, my recipient received the wrong flowers, I called to complain and all I wanted was for the correct flowers to be delivered and they said no. They offered a 20% refund and a 10 dollar gift card for my next order. No need. I won’t be ordering anymore. What makes it worse was that I was refunded $9 from a $76 dollar order that was INCORRECT. Didn’t receive the correct flowers and didn’t receive 20% back. Money gone to waste.

I placed an order and immediately wanted to cancel (I thought I was ordering from somewhere else - their ad was very misleading). There was no option to cancel. I had to chat with someone for 20 minutes just to get them to agree. They were very pushy about getting me to "reschedule" instead of canceling. Finally, they agreed to refund the total. 5 days later I still hadn't received a refund. I called them once again and the refund hadn't even been processed! once again I was pressured to give them a "valid reason" on why I didn't want the order anymore. I didn't want to spend this much time on the phone for an order that was canceled literally minutes after submitting.

Need a delivery for the same day don't order here!!! I ordered online from another country for my sister in law's birthday and she didn't get them on time. Paid almost 20$ just for the delivery that's will probably arrive but not for her birthday. Big disappointment.

This company…yikes. They never delivered the flowers, they did not refund me, the call center humans had the same script. Zero help. And now they have my credit card info. So…that’s a cool feeling. Never ever use this scam business. Just so disappointing.

The flowers were supposed to be delivered today for a funeral & although the e-mail came that they were delivered, they were NOT! How sad is this when they won't even give you the so called florists phone number to call yourself. They wanted to give me a partial refund which I said "NO" you will give me a full refund & if not I will fight this. This is definitely no way to conduct business so just "BEWARE"!

I ordered flowers to be delivered to my son’s teacher for her birthday and paid for expedited service so it would come by 12pm. When the flowers still hasn’t arrived around 1pm I called to check the status and they said they were unable to fill the order and they would send the flowers the following day. They were supposed to send the flowers today and again they didn’t. They said they were unable to fill the order again. Why are they offering services and taking orders for arrangements they can’t fill. This is very disappointing. I will not be using their service again.

Good Afternoon, The worst experience ever!!! I ordered flowers for a client's wife because she was in the hospital. But this became a nightmare, the flowers were supposed to be delivered on the 25th and the flowers were delivered on the 28th. The box was crushed and when the client took the flowers out the petals fell off, I am so upset! The carrier did not even ring the bell or anything, it is freezing so of course with the flowers traveling I don't know from where and on top of that they are delivered without notice. Would you be satisfied if you would receive flowers like this? I am upset about the quality of flowers.

Went to order roses and was told I could use my discount because the roses were on sale and not being hand delivered So what good is the discount. Sounds a rip off to me. It only took 4 people until someone could tell me this Total waste of my time.

I ordered flowers to be sent the following day to my daughter. I paid the extra to have them delivered before 12:00 noon. They never showed up and when I called customer service the first time they apologized and said they would be there today. I called a second time and was told the order had been rejected! Why? Because the florist they ordered them from no longer existed! They placed a new order from another florist. I am still waiting to see if they are ever delivered. NEVER again will I order from these people!

I ordered what was supposed to be a beautiful flower arrangement. The arrangement was not at all as it appeared online, I upgraded to premium expected it to be fuller and larger as it appeared online. It arrived looking basic not even deluxe. I will not make that mistake again. For $90.00 in total, I was expecting something much different. I am not sure which florist did this, but it was a poor attempt. My daughter in law is expecting her first baby, really special moment and I Really embarrassed this was what she received. You are at the mercy of these companies doing a good job. I would never recommend. I disappointed my loved one who received such ugly arrangement. Felt truly ripped off. I would never recommend fromyourflowers.com website and I will never do business with them again.

My beloved beautiful Grandmother's 80th birthdays was this past Saturday. I order a large flower arrangement for her for delivery on her birthday. Paid extra for morning delivery. Firstly the flowers never arrived on time. Then they did not arrive before the new time I was give. And finally they never showed up. THIS COMPANY IS DISGRACEFUL.

I had some bad experiences with this company. First they delivered flowers two weeks too early so I wrote customer service who offered me a 20 Dollars gift card. This seemed inappropriate as I spend over 75 Dollars on the gift already. When I asked to deliver another bouquet on the actual birthday of my mother in law they agreed to do that after a few back and forth e-mails. And finally the day comes: they never send the flowers. I won't order here again.

I ordered flowers 48 hours prior to delivery. The flowers did not get delivered until after 4 in the afternoon. My friend was sleeping and her husband was gone by that time of the day. Received email from this company stating flowers HAD BEEN DELIVERED.

I ordered flowers for my wife and they never arrived 01/12/2022. I paid extra to have them delivered same day and I chose the option to let the florist make the bouquet. It said they would arrive within four hours but never arrived. Upon reaching out to the vendor they said there was an attempt to deliver them at 8:24 pm and it was 7:45 pm then I got an email with the same message. I asked for a refund and 1 to 3 business days. The vendor was prompt to respond but whoever the florist they chose sucked.

Placed 2 orders for a dozen rainbow roses for my cousin who was grieving the lost of her dad and my daughter who was off in college feeling homesick. Both addresses are 25 minutes away, my daughter received 10 of her flowers by 12 noon. Correct me if I'm wrong but a dozen equals 12 right? I called in regards to this and was issued a 20 percent refund. And I'm still waiting for my cousin to receive her flowers which I'm being told will be delivered by 9 pm. I asked why are the flowers being delivered so late at night and not delivered with the other order I placed. Of course this company has no answer. I will not be orders ordering from here again.

I made an order for flowers for my wife for Christmas this year. Unfortunately, the arrangement that arrived was brown, wilted, and unkempt. Further, I opted for a premium package arrangement, there was nothing premium about this package received. Eight brown and wilted flowers are not considered a premium arrangement compared with local florist for similar price and their premium arrangements.

This company’s marketing promised me same day delivery. I have never been so disappointed. I ordered flowers for an impromptu wedding for my niece who is not well and will be starting aggressive chemotherapy next week. Due to Covid, we were not able to travel to the wedding. So … I wanted to send flowers and do something special for her. I explained to this company the importance of this order arriving on time and was told it would. They never arrived on Jan 7 as promised. When I called to review the situation I was reassured they would be out in the morning. The florist said they attempted delivery but no one answered and that they called and left a message. This wasn’t the case…My niece was home and the cell log shows no missed call and no messages.

I ordered a beautiful full bouquet the evening before my mom’s birthday and paid extra to have it at her work by noon. Sadly by 3pm I had to call and track it. It made it as she was walking out of work at 5pm. The disappointing part is that the $70 bouquet looked NOTHING like the photo. It actually looked quite pitiful. My mother was appreciative for the “few flowers” she did receive. But I will never order from here again.

I ordered on the 30th and paid extra for delivery before Noon on the 31st. Nothing by Noon so I call and they refund my $5 expedited delivery fee and assure me that it will arrive shortly. It never came on the 31st, my wife's birthday passed and I forgot all about it until I get a text that it was left on the porch at 4:27 pm on the 1st. I emailed and complained and they gave me what they said was 20% off but I can't figure out how 20 of $70 can be $9.58. Next time I will pay a little more and deal with my local florist directly.

I ordered flowers on December 23, 2021 to be delivered to my granddaughter on her birthday, which is December 26. A few hours later, I received an email that they had delivered them. I was upset that they ruined the birthday surprise and contacted the company. They profusely apologized and said they would deliver flowers on her actual birthday. They never did!

I purchased a $70 arrangement for my BFF’s Birthday (in NY) 2 days prior to the delivery date. At 5:30 pm on the delivery date no arrangement had arrived and I called to confirm status of delivery. I was told that the florist was not able to fulfill the order… I was beyond livid, they did not have the decency to call me earlier and let me know so I could get another option delivered to her on her birthday day. I asked for a refund and was told that it’s company policy to “investigate” and I would be presented a resolution within 24 hours. This is not the worst yet… so the following day I received a call to inform me that the arrangement would be delivered the following day (2) days after her actual birthday.

Horrible! Sent what I did not order. Customer service are not helpful and lied about resending the correct flowers. So disappointed with the experience. I had to open a case through PayPal to try to get some resolution. Do some research before you use this company. Never again!

DO NOT order anything from them. They waste your time. Spent time researching a purchase, then at the last screen AFTER all the summary of charges page is accepted, you go to the page to enter the info. Delivery address, your info, then the credit card info. A summary page comes up, you accept it to move forward, THEN after you've given all this secure information you hit purchase - it takes you to a new final page with a completely different total. A much higher total. My order was supposed to be $43. When I get to the final final final page it is $67. Then to add insult to it when I back completely out (mind you my CC # is now floating around their site and the internet) they send you an email. This email says "last chance - we will remove the $14.99 handling fee and the delivery fees if you come back." Gee thanks. SCAMMERS.

I ordered the Flower arrangement on 12/16/2021, one day before the funeral. It should be delivered on 12/17/2021 at 13:00 pm. On 12/18/2021 I got email from fromyouflowers.com: "we have been unsuccessful in locating a florist able to complete delivery in time for the funeral services. Please accept our most sincere apologies for any inconvenience this may cause and know that we made every attempt to find a vendor to deliver as requested." It is Full **.

I placed online order for flowers Anniversary balloon and extra balloons with a chocolate box to be delivered the following day to my wife in our 17th year anniversary. Noon time comes the driver deliver the flowers not what I order small arrangement with the chocolate box. No balloons. It was a disaster. I called their customer service and she offered to credit my account for the items that was not delivered. What kind of a CSR says that to a customer who is upset for not fulfilling his order correctly. I told her I don't need my money back, I need what I paid for. So she told me they will send the driver to pick up the wrong flowers and then they will deliver the correct order.

I ordered a Christmas arrangement that looked like a Christmas tree filled with Roses, White Lilies and Red Carnations for $63.99. My Mother received one filled with Carnations and Baby's Breath which was on their site for $39.99. I called and they said they would resend it that day. 3 days later after my mom didn't receive anything I called again. This time I said, "Please just refund me the $24.00 difference." They said, "Sure!" I looked at my Visa and it was refunded $13.00! So I came here to set folks straight about this company. Buyers beware!

Update: Customer service has been very good about reaching out to me, canceling the orders I no longer wanted, and is now sending me a complimentary floral arrangement.

We paid for a 2 dozen bouquet of roses and instead received maybe 10 limp roses. I reached out to the company to find out what happened. Customer service was very responsive and issued a 50% discount. Not off of my total order though, only off of the company’s promo price. (We paid $98, the discount was applied to the advertised price of $54). This company does not practice a morally sound business and I would not recommend them to anyone.

They canceled my order for no reason, and they did not let me know, or notify me. They caused me huge problem. And when I called them they have the worst customer service ever, did not know what to say.

I ordered a funeral arrangement on 11/22 to be delivered for a celebration of life to my cousin's home Sat. 11/27/2021 the day of the event & paid for delivery before 12pm. The flowers never got delivered. I contacted them through chat on their site & they said they would deliver them on Monday! I asked for a full REFUND! I can't believe how unprofessional this company is & can't believe they said they would deliver on Monday.. 2 days after the event.. Completely UNACCEPTABLE!! DO NOT USE THEM! ORDER THROUGH A LOCAL FLORIST TO INSURE DELIVERY!

I'm very disappointed regarding delivery. Ordered on Saturday for Sunday, Company took additional money for weekend delivery. Not delivered on Sunday, calling on Monday, spoke with representative and still not delivered until 3p.m. Very bad company, not delivering on time, no any responsibility. I am completely dissatisfied and will never use FromYouFlowers ever again.

I have ordered a Birthday Flower Bouquet for my Mum’s Birthday (as we live so far away - me in Germany, she in Florida - and wanted to surprise her on this special day)! The registration and the payment went really fast and smooth, the kind of same-day delivery a bit more problematic. When I placed my order at early morning in Germany… it was still the middle of the Night in the States… so I never thought that they will deliver after 19.00 o clock. The picture on the site and the original bouquet is almost so far Away from each other as the North and the South Pole. The flowers were lifeless & “broken” and the composition had nothing to do with the one on the picture… For 70$ in Germany I would get a dreamlike, wheel-sized bunch with the most exotic and expensive species… I don’t mind the Price but I’m really disappointed because of the 0.99$ quality!!! Shame on fromyouflowers.

If you're going to pay almost a hundred dollars for something as simple as a flower delivery? Then you're going to expect for this flower delivery to occur when you want it to occur, and with the flowers you ordered and wanted. So it was already upsetting to find out that they did not do a same-day delivery after paying the same day delivery fee (the evening before the delivery date by the way), but then to find out that they never even delivered it? And when you question them about it they say "Oh yeah, rest assured, it was definitely delivered." Except that it wasn't?? Finally, 24 hours after they were supposed to deliver it, it arrives.... And it's not even the right one. How are you going to have a bouquet called blue skies... And then forget to add blue flowers. How did that even happen. It's in the name. Never again.

I live in PA, and have ordered 5 different times from this online store. It is convenient, affordable, easy and delivery has always been on time. Each person has sent and picture of the flowers to me and rave how gorgeous they are, and they are absolutely gorgeous!

I ordered the flowers from Canada on November 10 to be delivered today, November 12 to Castle Rock, Colorado. It is now 4:00 pm in Colorado and the flowers have not been delivered yet. As well, there was a charge for "handling and delivery" that was not mentioned. A disappointing experience from a bad company.

I ordered flowers for a funeral for a family member. I did not see them in advance of the service and was saddened and embarrassed by the arrangement that had been delivered. Not only were many of the flowers wilted, it wasn't the same color scheme or flowers pictured online.

I had a bad first impression but man did customer service take care of me! My order was late to a funeral so they gave me a full refund and also sent a complimentary bouquet. I would order again from them just for their customer service alone!

I ordered a deluxe garden basket as a gift and what was delivered looked like it had been thrown away and pulled out of the trash. The basket was very cheap looking and the plants were placed awkwardly and one had overgrown the others. My friend took a photo to show me and I was very embarrassed. When I called customer service they first offered me 15% refund and then 30%. This company did not stick by their quality promises and I will not be using them again.

On Oct 29th I contacted Fromyouflowers ordering 1 plant and 1 flower basket for my Brother's military funeral on Nov 1st with explicit delivery instructions and expedited fees. Being unable to attend, I was mortified to find, after the fact, both were delivered late by 45 minutes and 3 hours late so there were no floral tributes at all!! I had paid $165.00, and was denied any refund beyond the expedited fees of $12.99. As a first time user of this company and my last, I cannot and will not recommend this poor excuse of a customer service company where it's all about the bottom line!!

The flowers should be delivered last Friday but they didn't find the address even though they had a telephone number. The delivery arrived only today at the recipient after several calls and messages with the representatives. The final surprise what in fact was meant to be a surprise by me for the receiver was that my order was not as described. Meantime paid extra money for a premium upgrade and added also extra balloons. This is madness and whoever is the one who runs this business must take responsibility for what has happened. Shame on you!

I ordered flowers on 10/27/2021 with a delivery date of 10/30/2021. I received confirmation via automated rep and email that they were delivered. I called my friend only to discover that NO flowers had been delivered and my surprise ruined. The next day someone from Door Dash, explained that she picked the flowers up, but she wasn’t feeling good so she never delivered them that day. So, please understand, that your flowers aren’t being delivered by the florist. So there is no guarantee, when you will receive your flowers. False advertising at its worst.

I ordered flowers for my aunt's funeral. I live in Miami and the funeral was in Boston. I ordered them the day before and paid extra for expedited shipping for the next day before 7PM. I called to follow up if they had arrived and customer service advises that they will not be able to deliver on day of service if I would like them delivered for the next day?? Seriously? The next day this is for a funeral service, so they wanted to deliver after the fact. I'm very disappointed if I would have not called to follow up with order, I would of probably not even have known they were not delivered. The most terrible part is no one called me to let me know. I cancelled the order and just few hours before the service found a local florist in Boston (Olympia Flower Store) that thankfully put something together for me to deliver asap to the funeral home. Thank you Olympia Flower Store for your help!!

I ordered from this company many times; that being said, this last experience was the ABSOLUTE worst. I ordered flowers for my mother, paid for next day/expedited delivery (before noon). This was to acknowledge the anniversary death of my father. At 5pm I checked the tracking, not delivered. Chatted with "customer service", and was advised they will be delivered "shortly". At 8pm, the item STILL had not been delivered. I chatted again and was refunded my "expedited" fee and that my item would be delivered the next day. I CALLED to speak with a live representative; I was advised they could not get in touch with the florist. Well of course not, it's SUNDAY! I was told they would give me a discount for my "trouble".

My boyfriend bought flowers to surprise his mom for getting well of a painful disease she had... received an email stating that the flowers were delivered, but they were not. I was with his mom in the evening... and she never got them. I called, but they couldn't give me any answers because it was under the name of my boyfriend. The surprise was ruined because I asked her if she received the flowers... He called customer service and they said the flowers were delivered and charged him anyways. Worst service! Worst customer service! He paid over $150.00 and no flowers were delivered. And no refund! DO NOT BUY FLOWERS HERE... they do not take responsibility. Additionally, this is not the first time we have problems with the delivery of flowers. At first we wanted to give another try... but now we are really disappointed.

I ordered a birthday bouquet to be sent to New Jersey on Sept 17, 2021. The flowers did not arrive. I phoned the company and they were to check with the local florist. They then answered that the florist had sent the flowers. The flowers were never delivered to the address.

I have paid for the flowers 54 dol., but have got different value (7 dol), different color and design. I have spent an hour with their customer service, but they offered me 10 dol. gift card as a compensation. Never order flowers from company "fromyouflowers.com". They are destroyers of festive mood.

Purchased a sympathy arrangement for my best friend's wife. It was ordered on Saturday for a delivery of Tuesday. Her husband's funeral was on Wednesday. After the funeral I asked her if she received the peace lily plant I sent her and she said no! I called the 800 number and the person told me the truck only delivered in that area on Thursdays which was never told to me when I placed the order! My confirmation said Tuesday! I was told they would send me some kind of refund in 1-3 business days.

I placed an order on Saturday at 10:15 a.m for Tuesday. By 6pm and the flowers for my elderly aunt were not delivered. I contacted them around 4pm and they said they should be there by 6pm and they were not. That’s what I get for ordering from a company with no Google reviews.

Worst experience ever!!! Ordered flowers, balloon and chocolates to be delivered to my 89 year old mother for her birthday. I paid extra for early delivery because I knew they had dinner reservation for 6PM. The flowers were not delivered early. I called and they credited me the early delivery charge $5.10. Small price to pay for an unhappy customer. They said they would definitely be delivered by 6PM. I asked, "Are you sure because my sister-in-law would need to change the dinner reservations." So she did because they promised they would be there. 6:15 no flowers. They left for dinner.

Order never arrived on date of delivery. Contacted customer service and was informed they would reach out to florist for information, although the time was after 6pm (EST) and all local florist were closed. Discovered other reviews after order mentioned failed deliver attempts. Requested full refund. Contacted local florist the next day and placed order.

Bottomline, flowers were delivered on time and were beautiful, however... I live in Florida and had flowers sent to funeral home in NJ for a relative's service. The process of trying to confirm delivery, and/or speak directly with the florist made me a little uneasy. There was nothing more Customer Service was authorized to do, to get a confirmation. Finally I contacted the funeral home directly and they were good enough to check all the flowers/cards, and even text me a pic of the arrangement. I didn't check the reviews till after I ordered... I know... and found them either very positive or very negative, which triggered my quest to confirm.

Unfortunately I had the absolute WORST experience with this company. We ordered two baskets on the same day to be given to two employees. One arrived as expected, the other did not. I contacted customer service immediately and they told me it had been delivered. I asked WHERE it was delivered because it wasn't here. It turns out they were referencing the one that did get delivered. So they apologized and said they would investigate. They told me it would be delivered within 1-3 business days through a preferred floral shop and refunded part of my money. It did not arrive as I was told so I contacted them again and they said they would follow-up.

Hi! I will not use this company again. And I also know that they don’t care. Better use any other company. This one sucks. Ordered a birthday bouquet which wasn’t delivered on the day they promised and still have the guts to tell me that will be delivered ASAP for the occasion not to be missed. A birthday present delivered after the birthday.

They refunded me all the amount and the matter was solved.

My Husband's best friend died Monday. Tuesday we ordered flowers from Fromyouflowers for his widow and family to be delivered Thursday, which the website indicated was acceptable. Thursday no notification of delivery. Called Company- sorry, will give us discount. Friday no notification of delivery. Called again. I asked why is Fromyouflowers not keeping on top of this? Where are the flowers? Only then did they try to reach the Florist - but couldn't reach them. They just said sorry again and that the flowers could be on a truck to be delivered that night - but not sure. They would give us an additional 10% discount for the "inconvenience". But then they indicated that could not even confirm that Florist had ever accepted the order in the first place. Cancelled the order - grieving wife and family still with no remembrance from his best friend and family 3 days later.

Ordered some flower on Friday for friend's anniversary and changed delivery to next Friday immediately. Chatted with service people and was assured the flower will be delivered in 7 days (next Friday). But the flower was delivered next day (Saturday) so I contacted the service people again. Was confirmed another delivery will be made on Friday. But it never happened. In fact I contacted the service twice (Tuesday and Thursday) and assured both times that the delivery will be made on Friday. What a mess. Will never order from this company again!

I hate to rate it this bad.. But I ordered flowers for my anniversary and they said they would arrive the next day. Well they didn't, they didn't arrive until later the day after. Then they only shipped half the order. They missed the other two items I purchased. The flowers are great. BUT if you promise that you will have them on a day, then ensure they arrive on time and RIGHT!

I paid extra for expedited shipping. The flowers arrived 5 hours late and didn't even resemble what I ordered. I was offered 20 refund. I feel I should have gotten 50 percent. The flowers my daughter received looked horrible.

Poorly run company, with a nightmare of customer service. The flowers never got to my significant other, the operator on the phone hung up on me after speaking so soft I couldn't hear them. Avoid this company at all costs. Save yourself the headache.

They delivered the next day but the flowers were so ugly. They were haphazardly put together as if the store was about to close and they just clumped together whatever flowers were left at the end of the day. Will never shop here again.

HORRIBLE HORRIBLE HORRIBLE!!! Do not use this company. I paid for a deluxe arrangement but received a less than adequate arrangement. I am embarrassed that my friend received such a disgraceful arrangement; it was not even remotely close to what I had ordered. I understand that often substitutes need to be made but this was NOTHING like the photo on their website. When I emailed fromyouflowers.com they sent a generic reply and a $10.00 refund on a $75.00 arrangement. Garbage. Do not use.

Ordered flowers for an anniversary gift. It was delivered 4 days late and to the wrong people. I was told I’d get follow ups from them, never did. I was even told I was being difficult for wanting my order delivered when I wanted.

I ordered flowers to be sent to my husband. Even paid extra to have them delivered by 12 and still haven't received them. I'll never ever order from this company again. Stick to what you know Piccolos. 3:00. We're still waiting.

It was the worse customer service. I order flower on Thursday at 12:30 to send to my friend and it was 5pm and no delivery yet. 7 pm and nothing. I call 3 time on the same day, they keep saying that is on the truck to delivery, nothing. Friday the same, I call at 12pm, they say that it was going to be delivered. After 1 I giving another chance and at 5 pm nothing. The WORSE experience that I gave abs the last one. I will never call them or used them.

I ordered flowers for my GF to be delivered to her work. At the end of the day I get an email saying they cannot deliver today. I had to upgrade to get the order delivered same day, I paid for same day delivery. They apologized and were happy to reimburse me a whole 3.17. WTH? I paid $70 for this and then I don't get the service I asked for? When I contacted them they kept telling me they cant guarantee what time the delivery will be there. Every time I asked a question I got this sent back to me. I am less than pleased with this company. They eventually gave me back another 16.50 however I would rather they had put more concern on getting an order delivered as early as possible since it was already a day late, rather than giving me a run around. I will never ever use them again for anything.

I placed a same day delivery early in the morning and was not notified that the delivery could not be made until late in afternoon at which point there was no way to get flowers delivered that day. VERY disappointed! The delivery location was within a city with many flower vendors and I suspect this outfit just does not have the contact relationships to deliver on their promise for same day service.

Yesterday I placed a flower order for today, I paid extra to be delivered today, I paid extra to be delivered before noon. And around 11am somebody with a really bad thick foreign accent AND VERY RUDE called me to "verify the order". When it's supposed to be delivered before noon.

The product delivered was not what I had picked out. I paid over $70.00 for a $10 bouquet. It was an extremely poor representation of the bouquet I had picked out. They refunded $7.00. Never again will I use this company.

We ordered the cotton candy floral arrangement for the colors and the fullness and added a teddy bear to send to our Mom for her birthday. My sister in law posted a picture on Facebook of our arrangement. I haven't calmed down yet!! Let's just forget the teddy bear as he wasn't delivered. I phoned the company and they are issuing a credit which is unacceptable but at least it's something. We wanted Mom to see the flowers and go WOW!! That didn't happen here. The company said they could issue $10 off our next purchase... AS IF!!!

Flowers were supposed to be delivered before Labor Day weekend. It is Sept 8. I paid in full with PayPal. I still have not seen a refund or any flowers. This is most unfortunate because many online companies give good service and are legit. Shame I did not look for reviews before I made my purchase. Fooled me once...

This horrendous company should be shut down for fraudulent false misleading advertising, poor product quality, and by far the worst customer service I have ever received. I wasted 6 hours on the phone with these COMPLETE MORONS today. Nobody who works at fromyouflowers has any idea what they are doing, most of them are outsourced and in call centers located in India, and all this ring of con artists does is work with 3rd party vendors to provide the least personalized, most time-consuming, consumer UNFRIENDLY, DISSERVICE I have ever encountered. I hope this company tanks and all of its employees are forced to work for legitimate corporations after they are all fired for incompetence.

This is a poorly run company. Flowers are not delivered as expected. Arrangements are nothing like the pictures. Customer service is probably the very worst I have ever had to deal with. I personally heard more excuses and lies about the delays in the delivery. After 2 days of dealing with customer service and discounting all of the false information, the delivered product was not even what I ordered. Finally I was able to speak with an intelligent supervisor who agreed that this company would be responsible for the order and return my money to my account in full. I have not received the refund yet. Please take care when ordering From You Flowers. I will never use this company again. I read over the other reviews and found the reviews to be very accurate. I am surprised that this company is still in business.

I am EXTREMELY disappointed by the poor service of From You Flowers in Jacksonville Florida this time. I placed the order on Sunday to be delivered on Tuesday. The bouquet was not even close to the flowers in the arrangement as what the picture showed and how much I paid for them. It was an additional cost to have more flowers, I paid for 20 tulips instead of 15. The amount of tulips delivered was 12!!!! I ordered a personalized vase with a picture and they sent a transparent vase with the foto printed in a sticker! Apart from this, the tulips were “dead” and wilted. Plus the Mylar balloon was missing. I paid $85,69 for a dud service. Only good thing they were delivered on time. I am VERY disappointed. I've used your service for quite some time. Not sure if I will again.

Paid for same day service. Was a week late. Flowers a still not delivered. Average of 1hr of per chat a day with an agent who seemed confused and certainly confused me. Couldn't answer simple and direct questions.

I placed an order for same day delivery so paid extra money for that. But they just changed the delivery date which I didn’t need to pay for and still didn’t send anything. So I contacted them and they didn’t even say sorry to me. Can’t trust this company. They don't keep their promises to customers. I don't know why they made the same day delivery option to pay more.

Placed an order for premium flower arrangement for anniversary. Arrangement that was delivered was not what was ordered. It was not even as nice as standard arrangement pictured on website. Missing several different flowers described and pictured on website. Customer service offered to send replacement arrangement but that did address disappointment of this arrangement timed to arrive for a special occasion. The replacement arrangement was declined so a 25% refund on cost of arrangement only was made. So refund costs them less replacing arrangement. Paid more for flowers from this service than would have cost for nicer arrangement from local supermarket.

They refunded the amount charged for the incorrect flowers, and sent new flowers to our recipient, which were much better than the first ones they sent (but not what we ordered still). I think it's sad I had to post bad reviews to get this kind of action. They might reconsider who they contract their arrangements out to. For that reason, I'm giving them 3 stars.