fromyouflowers.com Reviews

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About fromyouflowers.com

From You Flowers provides same-day or scheduled deliveries of a variety of floral arrangements, plants and gift baskets for every occasion. The company offers nationwide and international delivery. Currently, From You Flowers delivers to 160 countries and partners with more than 20,000 premier florists to fulfill orders.

Pros
  • Large selection
  • Gift add-ons
  • Same-day delivery
  • Satisfaction guarantee
Cons
  • Extended delivery times in rural areas
  • No customization options

fromyouflowers.com Reviews

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    How do I know I can trust these reviews about fromyouflowers.com?
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    Page 8 Reviews 1045 - 1245

    Reviewed Feb. 15, 2023

    Ordered premium roses for Valentine's. They sent carnations and on top of that, they looked like 5-day flowers that were dying already, not happy. I can't get a hold of anyone to explain what happened to me. It's like stealing your money.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we could rectify this matter for you. Please feel free to contact us at any time. Sincerely, From You Flowers

    Customer Service

    Reviewed Feb. 15, 2023

    This place cancels the order at the end moment and notifies you at the last hour and you won't have any other choice than to listen to their crap. Very horrible experience. This is the only business that needs to verify the order 1000 times once the order has been placed and that is also only via calls! Really?? How can you verify via calls if the individual who places the order lives out of the country? If you can send a cancellation email via email how can you not confirm the order via email?? Crappy service.

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the delivery. At this time, we have attempted to reach you; however, we do not have contact information. If you would like to further discuss this, please contact us.

    Sincerely, From You Flowers

    Profile pic of the author.
    Customer ServiceTimeliness

    Reviewed Feb. 15, 2023

    This was the first time I ordered from this website and my $139.79 “Premium You’re in my heart bundle” was not delivered. I ordered the flowers on 2/13/23 and asked for next day delivery 2/14/23. On the “Track my order” it showed me that my delivery was made though the recipient never received this bundle. I never received a delivery confirmation email either. I tried calling and I was not able to reach anyone. I tried contacting customer service but still have not received any response. I would not order from this website ever again.

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the non-delivery. We have tried to reach out to you regarding your experience and have left a voicemail and sent an email regarding a resolution. If there is anything further we can assist with please contact us. Sincerely, From You Flowers

    Customer ServiceSales & MarketingPriceMaintenanceStaffTimeliness

    Reviewed Feb. 15, 2023

    This service was AWFUL! I placed two separate orders and neither one was delivered on time or to the correct place! When we placed the first order online it said we would get $10 off the second order but never did!? They actually charged us MORE! I called customer service and was put on hold for over a half hour just for Rele to not help me AT ALL! We spent over $130 on flowers and the best they said they could do was give a lousy $17.00 back?!?! What kind of customer service is this?! Neither of our orders were delivered on time or at all and nobody was willing to help fix the problem or give me anything for the inconvenience other than basically telling me to ** off! I DO NOT RECCOMMEND this place for flowers! They advertise "Same Day Delivery" but DON'T DELIVERY and are not willing to help! Their customer service is AWFUL! I WILL NEVER ORDER FROM THEM AGAIN!

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    Response from fromyouflowers.com

    Dear Erica,

    Please accept our sincerest apologies regarding your recent order. We see that you have been in contact with our supervisor team and this matter was resolved. Please let us know if we can be of any further assistance.

    Sincerely, From You Flowers

    Diana increased rating by 4 stars.
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff
    After a positive interaction with fromyouflowers.com, Diana increased their star rating on Feb. 15, 2023.

    Updated review: Feb. 15, 2023

    Flowers For You contacted me directly. They were very understanding of my frustration. They resolved the issue and sent my mother a beautiful bouquet of roses! I’m very happy, thank you Flowers for you. I will continue to be a customer!

    Original Review: Feb. 15, 2023

    I ordered flowers for my mother the day before Valentine’s Day to be delivered to her Valentine’s Day. Well they were never delivered! I paid extra for delivery to be done on Valentine’s Day. Could not get through to the call center for help. Just music while waiting. I want my money back. I will NEVER order from there again, will tell others to not order from there. Zero stars … Had to put one for review to go through.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience, we are very happy we were able to resolve the issue. Your feedback is very important to us. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Profile pic of the author.

    Reviewed Feb. 15, 2023

    Horrible service, unreliable, never on time. This has been my 3rd bad experience with them, once for my wife's birthday delivered to wrong person ruined the surprise. Wife had to track it down, second time ordered some flowers for a wedding they sent someone's funeral flowers instead. And then today Valentine's day flowers never arrived. If you want your flowers correct and or on time take your business elsewhere.

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    Response from fromyouflowers.com

    Thank you for taking the time to respond to us regarding your experience, we are very happy we were able to resolve the issue. Your feedback is very important to us. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Michelle increased rating by 2 stars.
    Customer ServiceContract & Terms
    After a positive interaction with fromyouflowers.com, Michelle increased their star rating on Feb. 15, 2023.

    Updated review: Feb. 15, 2023

    The company was able to resolve this issue providing me with 50% the price of the product and delivery today 2/15, however, do not advertise delivery on a certain day (Valentine's Day) unless it can be completed. To me it is false advertisement. I personally received a call from a supervisor trying to make it right which is impressive. The fact that my daughter went without having Valentine's day flowers her 1st being away from home leaves a bitter taste in my mouth when I tried to give her something special and she received nothing. It is simply the fact of the matter.

    Original Review: Feb. 15, 2023

    Ordered flowers for my daughter for Valentine’s Day. It is her first time away from home. Let her know to expect a delivery. At 5PM asked if she received a delivery and nothing. Called the number and was on hold for over 20 minutes. I tried putting my order number in along with my email and my order could not be found. Did this on the phone as well. Also paid $16.00 in delivery fees for it to be delivered today 2/14. Nothing! Extremely disappointed!

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the non-delivery. We have tried to reach out to you regarding your experience and have left a voicemail and sent an email regarding a resolution. If there is anything further we can assist with please contact us. Sincerely, From You Flowers

    PriceStaff

    Reviewed Feb. 14, 2023

    They weren’t delivered like you think. That they will be they get shipped in a box and tug you get any items with the flowers. They are all separately packaged. Also the roses were withered and had some dead spots on the leaves. Overall looked horrible and was embarrassed when I saw them. I had three different orders and only one was ok. The other two were pathetic looking and had to be opened and arranged by the person you gave them to. These flowers are very expensive and there should be more care given to them. I spent well over 300 with them. I would have been better off just going to Kroger...

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience, we are very happy we were able to resolve the issue. Your feedback is very important to us. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed Feb. 14, 2023

    I placed an order on 1/25 to be delivered on 2/8 and the flowers never got there, I contacted customer service multiple times via email and was told that they would reach out to the florist and later emailed that said florist was “looking for the delivery information”. I received that same answer every time. Regardless, I gave them an extra two days to see if the flowers would be delivered because I have used FromYouflowers.com before and was absolutely pleased with the prior order, and still they were not delivered.

    I then cancelled my order, gave them the benefit of doubt, and placed a new order, to be delivered 2/12 and this time the tracker stated they were delivered however, at the time it was supposedly delivered the recipient's place of work would have been closed, again I gave them two days just to see if maybe the flowers would get there and when I spoke with the intended recipient, they (you guessed it) never received the flowers. I’ve emailed several times and they only thing they keep telling me is that they’ll investigate and keep me updated but they never do. I’m completely disappointed and I just want my refund at this point.

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    Response from fromyouflowers.com
    Please accept our sincerest apologies regarding the non-delivery.At this time, we have issued a refund on both orders. If there is anything further we can assist with please contact us.

    Sincerely, From You Flowers

    Customer ServiceContract & TermsPriceStaff

    Reviewed Feb. 14, 2023

    I made a purchase from From You Flowers. Today is Valentine's Day and the 1 year marriage anniversary for my wife and I. I placed my order on January 19, 2023 for the flowers and other things I ordered to be delivered on 2-14-23. Five minutes before the driver was going to deliver to my wife’s job they called her saying they have the flowers but left the other items at the shop and they will try to get it to her tomorrow.

    I am upset at the fact that I placed the order almost a month ago and I understand things happen but to say that they will try to get the other items to her tomorrow was unacceptable. There’s no one to talk to when calling the center. I will never use them again. I loved the arrangements but if I’m paying over $150 for items I want them all delivered at the same time and not to mention there was an extra charge to get it delivered today.

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the non-delivery of the add-on items. A supervisor has left a messaged and emailed you regarding your experience. At this time, we have issued a partial refund of the missing items in addition to haveing them delivered today. If there is anything further we can assist with please contact us. Sincerely, From You Flowers

    Verified purchase
    Contract & TermsMaintenance

    Reviewed Feb. 14, 2023

    I ordered a Valentine's stargazer Lily and roses bouquet. The picture showed a beautiful arrangement with everything in bloom. What was delivered was embarrassing. The Lilies were not in bloom at all. One of the roses had a broken stem and they looked wilted. It appeared to be a mess of green stems with a couple pathetic roses mixed in. I paid almost 90 dollars for this mess.

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    Response from fromyouflowers.com

    A supervisor has reached out to the customer and left a voicemail as well as sent an email. The specific item ordered is shipped directly from the grower and arrives in bud form to ensure the freshness and quality of the bouquet. Under the shipping information on our website, we do explain that the item is shipped in a gift box. Please let us know if you have any other questions or concerns.

    Sincerely, From You Flowers

    Verified purchase
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Feb. 14, 2023

    Absolute WORSE! False Advertising! Pictures showed me a dozen red roses for Valentine's Day... They delivered purple tulips and other mixed flowers... Totally WRONG! I called and got a "We're sorry but the florist must have run out of red roses..." Really? The day before Valentine's Day? Bad Bad Bad Experience!!!! Stay Away from "From You Flowers"!!!! I asked for a refund and they told me they would "Try to resend the Roses I asked for" instead of giving me a refund... Over $80 of total ** plus the stress and aggravation and time!!! NEVER USE THESE PEOPLE! I'll go to Costco and get my own roses next time!

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience, we are very happy we were able to resolve the issue. Your feedback is very important to us. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Feb. 14, 2023

    I ordered flowers to be delivered to my daughter after surgery. After receiving an email that they were delivered they were not delivered. My daughter was home with her phone anticipating their delivery. You cannot not get through with the phone 800 number listed. And their online service is slow and robotic. Very disappointed. I am trying to get a full refund. Still waiting to be contacted.

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the non-delivery. We have tried to reach out to the customer regarding your experience. We have left a voicemail and sent an email regarding a resolution. If there is anything further we can assist you with please contact us. Sincerely, From You Flowers

    Verified purchase
    Contract & TermsOnline & AppEase of Use

    Reviewed Feb. 14, 2023

    Flowers were delivered in a timely manner and went to the exact address. The ordering website is easy to navigate, and there is a wide choice of flowers for every occasion. There is also a wide arrangement and events to choose from.

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We are glad we could make the day a little brighter for you.

    Sincerely, From You Flowers

    Reviewed Feb. 14, 2023

    If you are used to flowers from your local florist then prepare to be disappointed. I ordered two dozen roses for Valentine's and they are the worst flowers ever. Flowers from the grocery store are better. I may as well have sent dead roses. The buds were as big as my thumb. Total waste of $100.00. I also got the picture vase. They put the picture you sent on a piece of paper and shove it in a 10 cent vase you paid $10.00 for. Instead of buying disappointment why not take that money and give it to your local food bank. You'll feel better.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we could rectify this matter for you. Please feel free to contact us at any time. Sincerely, From You Flowers

    Profile pic of the author.
    Roy increased rating by 4 stars.
    Customer ServicePunctuality & SpeedRefunds & PayoutsTransparencyTimeliness
    After a positive interaction with fromyouflowers.com, Roy increased their star rating on Feb. 14, 2023.

    Updated review: Feb. 14, 2023

    Delivery status was updated 2 hours before the actual delivery, got my order just like advertised and Am very happy.

    Original Review: Feb. 14, 2023

    Ordered flowers and a box of chocolate for my wife for Valentine's same day delivery. After waiting till evening (which was fine) the tracking updated to delivered. Even got emails saying the order has been delivered even though nothing was delivered. Their tracking doesn’t provide any details information about the delivery process. I hope I get my money back or the delivery. Now I have to find an alternative for my wife. Very angry and disappointed.

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    Response from fromyouflowers.com
    We appreciate you taking the time to update your review. We are happy we were able to assist you with your gift giving needs.
    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Feb. 13, 2023

    I have been a regular customer for over a year now. The flowers always arrive on time and my experience with this company has been nothing but great!!! I will continue to purchase my flowers through you all and tell friends as well. My wife loves her Valentine's Day gift. It's always convenient and swift delivery.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate you taking the time to write a review. We are happy we could help you with your Valentine's Day gift. Sincerely, From You Flowers

    Contract & TermsRates

    Reviewed Feb. 13, 2023

    I placed 4 orders for Valentine's Day on 2/6. I expected the flowers to be delivered as pictured, in containers all arranged. Only 1 of the 4 orders arrived in this manner. The other three arrived in a black box with missing vases (which I paid extra for). While they did agree to credit me for the vases this was not really the point...My 3 year old granddaughter received her flowers in a box and not in a container saying "I love you to the moon". A 25% accuracy rate, as well as not communicating that some orders would be delivered by FedEx (a clear indication they would not be delivered as arrangements) puts this company on my "do not use" list.

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    Response from fromyouflowers.com

    Dear Robert,

    Please accept our sincerest apologies regarding your recent order. We see that you have been in contact with our supervisor team and this matter was resolved. Please let us know if you have any other questions or concerns.

    Sincerely, From You Flowers

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & Payouts

    Reviewed Feb. 13, 2023

    I already emailed a note to demonstrate I had paid for the more expensive version of the arrangement but was sent a woefully less. They offered a 13$ refund so I thought that was fair as these things happen. Well, it wasn’t a refund- it was credit which expired within the month. I’ve now removed this company from my list.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding your delivery. We have tried to reach out to you regarding your experience and have left a voicemail and sent an email regarding a resolution. If there is anything further we can assist with please contact us. Sincerely, From You Flowers

    Verified purchase

    Reviewed Feb. 11, 2023

    I’m living in Ireland & I ordered a bouquet for a relative in New York a few days before her birthday. The ordering process was simple & they were delivered on her actual birthday. She sent me a photo & I was very pleased with the bouquet. Thank you for a great service.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to write a review. We are so happy we could assist with your floral needs and hope to assist you in the future.

    Sincerely, From You Flowers

    Verified purchase

    Reviewed Feb. 11, 2023

    Our first experience came during a winter storm this past January. This experience was much happier and a beautiful surprise to my Mother-in-law for Valentine's. She loves flowers and the "to the Moon and Back" vase was a fun reminder of how much she means to us. I hope we can do this again in the near future. Thank you..

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We are glad we could make the day a little brighter for you.

    Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2023

    Flowers for a funeral weren't in stock. I received a call but no message was left. I didn't see the emails until hours after the funeral. A voice-mail message could have saved the order. They were for a funeral out of state and I felt horrible not being able to send my condolences properly.

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    Response from fromyouflowers.com

    Dear Serina,

    Please accept our apologies for the inconvenience caused. A supervisor has reached out, left a voicemail and emailed confirming the full refund. As an extended apology on behalf of our company, a complimentary arrangement has been offered to be delivered to your recipient of choice. Please let us know if we can be of any further assistance.
    Sincerely,

    From You Flowers

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Feb. 10, 2023

    The flowers were delivered and just barely made it on time. I ordered them ten days in advance. They made it to the recipient at about 4:55 pm on the correct day, but if they had been five minutes later, I couldn't have even called anyone to fix the error. After 10 days of preorder, why do I feel like I just barely got my flowers delivered on time? When they did arrive, the flowers were beautiful! It didn't look like the big deluxe bouquet I had ordered, but they were nice.

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback.

    Sincerely, From You Flowers

    Verified purchase
    Contract & TermsPrice

    Reviewed Feb. 10, 2023

    I use Fromyouflowers a lot but have very disappointed the last 2-3 times. The flower arrangements I ordered were not what was delivered, they were far smaller, wrong flowers and not worth what I paid. I am looking at other flower delivery companies.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Dear Mark,

    Once again, we apologize for any inconvenience caused with the delivery. A supervisor has reached out to you to resolve this issue. Please let us know if we can be of any further assistance. Thank you.
    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Feb. 10, 2023

    Roses were dead and the person I sent them to thought it was a joke at first. I won’t want this service. They re sent but the roses were not like expected. The emotion on receiving roses had passed. Horrible.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your order. We are glad we could resolve this matter for you. Please feel free to contact us at any time. Sincerely, From You Flowers

    Verified purchase

    Reviewed Feb. 10, 2023

    Flowers were supposed to be delivered from a local florist and they were shipped from out of state. Presentation was awful. The recipient had to arrange the flowers herself. Totally screwed up the proposal. Will not use their service ever again.

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    Response from fromyouflowers.com

    Dear Joan,

    Thank you for speaking with us today. We appreciate you expressing your concerns and I'm happy to have issued the refund. As mentioned, the specific item ordered is shipped directly from the grower and arrives in bud form to ensure the freshness and quality of the bouquet. Under the shipping information on our website, we do explain that the item is shipped in a gift box. Please let us know if you have any other questions or concerns.

    Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2023

    I sent some flowers to a dear friend that just lost her father. I had to reach out to them to ask if they got them because I received a confirmation email they were delivered to find out they had attempted delivery but were not delivered. Said they would attempt again. Due to the sensitive nature surrounding me sending the flowers I was never able to verify they ever got them and don’t dare ask the recipient who is focused on their loss. Sadly I don’t know what was delivered if they even got them.

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    Response from fromyouflowers.com

    Dear John,

    Thank you for reaching out to us. We are glad we were able to rectify this matter for you. Please reach out if you have any further questions or concerns.

    Sincerely, From You Flowers

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 10, 2023

    The beautiful flowers arrived early and put on display for all to see. They were stunning! We were fighting over who got to take them home. I will most certainly use you again in the future, hopefully for a happier occasion. Thank you again.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for taking the time to write a review. We appreciate the kind words and happy to assist you in the future.
    Sincerely,

    From You Flowers

    Verified purchase
    Customer Service

    Reviewed Feb. 10, 2023

    Order was accurate, arrived in good condition and well packed. This was key as the weather was below freezing when it was delivered. Recipient thought it was lovely. It would be nice to have clearer communication around delivery time window. It was confusing.

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    Response from fromyouflowers.com

    We appreciate you taking the time to write a review. Our standard delivery times are from 9am to 6pm or later to a residence. Please let us know if we can be of any further assistance.

    Sincerely, From You Flowers

    Verified purchase
    PriceEase of UseRates

    Reviewed Feb. 10, 2023

    I was given this website by a friend whose mother had died. She needed flowers for the funeral and couldn’t afford them - I had never heard of the website. It was easy to use, gave many beautiful choices of flowers for all occasions at very affordable prices, with promised delivery at the times and locations I needed. It was a very good experience!

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    Response from fromyouflowers.com
    We appreciate you taking the time to provide good feedback. We are happy we could assist with your floral needs.
    Sincerely,

    From You Flowers

    Verified purchase
    Sales & MarketingPriceStaffRatesFollow-Through

    Reviewed Feb. 10, 2023

    The entire process was very straightforward. I ordered flowers, they arrived on time, they looked as advertised. Excellent service! If you are looking for nice flowers at a reasonable price then this is a good option. Also be sure to maximize returns by using the American Airlines shopping portal for bonus miles.

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    Response from fromyouflowers.com
    We appreciate you taking the time to provide feedback. We are happy we could assist with your floral needs.
    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Feb. 10, 2023

    I sent flowers to my SIL for her 70th birthday! I chose the lilies with the pink vase. The flowers arrived on time as requested while the lilies were closed upon arrival, in 2 days they opened for a magnificent bouquet! Pictures showed they were better than the website. Well done!

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    Response from fromyouflowers.com

    Thank you for your review, we are so happy you were pleased with the arrangement. We can't wait for you to come back as a repeat customer!

    Sincerely, From You Flowers

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Feb. 10, 2023

    Order was as pictured on the internet. It was easy to order and the flowers arrived within the time frame that I needed. The card was filled out as I input in the web site. The only drawback is now I am receiving so many emails that I am deleting them without reading.

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    Response from fromyouflowers.com
    Thank you for your review, we're so happy you were pleased with your purchase. At the bottom of every email there is an unsubscribe button; however, if you're having trouble, please don't hesitate to reach out and we'd be more than happy to assist you.

    Sincerely, From You Flowers

    Verified purchase

    Reviewed Feb. 10, 2023

    Not great. The quality was acceptable, however I hate sending flowers that the recipient has to arrange themselves and when I ordered for family members, I didn’t see anything telling me that they weren’t prearranged. Lesson learned! Never order from big sites.

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    Response from fromyouflowers.com

    Dear Karen,

    Thank you for taking the time to write a review. We appreciate you expressing your concerns. The specific item ordered is shipped through FedEx or UPS, directly from the grower and arrives in bud form to ensure the freshness and quality of the bouquet. Under the shipping information on our website we do explain that the item is shipped in a gift box. We would like the opportunity to share with you that we have a large selection of arrangements on our website that are hand delivered by a local vendor. These products will state, "Same Day Delivery Flowers from our network of local florist - or select your future delivery date" under the delivery information.

    Sincerely, From You Flowers

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 10, 2023

    My flowers were 3 days late and looked quite a bit different than what the picture did, 5 days after delivery the flowers are already almost completely wilted. The reps I spoke with were helpful and even gave me a small gift card and discount. The receipt from the local flower shop had the original date on it, and the flowers were quite droopy and sad with little water, like it just sat in the bag waiting for delivery. I will probably use my little gift card from this company, but I most likely will not use you again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide a review of your experience. We are happy we could assist with your floral needs and apologize for the issues with the order. Sincerely, From You Flowers

    Verified purchase
    PriceRates

    Reviewed Feb. 10, 2023

    I have used this flower shop a number of times. Prices are good and the flowers are beautiful. Easy to order. We have a local flower shop family owned that my work likes to use, however they only deliver very local to Roseville. That is why I have used your site often.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide a review of your experience. We are happy we could assist with your floral needs. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Feb. 10, 2023

    I ordered flowers and a balloon to be delivered this morning for a very special person on her birthday. Not only did they not get delivered, but they didn't even have the courtesy to inform me they weren't going to be delivered. I had to find out when I went to visit my elderly friend and noticed there was nothing there so I had to ask. Only when I called, did they say "Oh, we were planning to deliver it tomorrow instead." I paid for expedited (before noon) delivery for a specific day a week in advance. Why would they think it was okay to just change the day and not tell me? Completely unacceptable.

    It was so embarrassing and such a huge disappointment. They ruined my day as well as my friend's special day! Getting a refund was a complete hassle because they kept trying to tell me to let them deliver them tomorrow instead and they would give me a credit for the expedited fee in return. Ridiculous. The customer service department was rude, unapologetic, and terrible from start to finish. Such an awful experience all around. I will absolutely NEVER use their services again. THEY ARE UNRELIABLE, HAVE POOR CUSTOMER SERVICE and do not honor their service agreements. Do not waste your money, time, or effort. You will be so disappointed and so will the special person you are buying for. I should have stuck with 1-800-Flowers!

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    Response from fromyouflowers.com

    Dear Jane,

    Please accept our apologies for the inconvenience caused. The complimentary order was delivered on January 10th as requested. Please let us know if we can be of any further assistance.
    Sincerely,

    From You Flowers

    Contract & TermsPriceMaintenance

    Reviewed Feb. 9, 2023

    I am so angry with this whole experience from fromyouflowers.com. My husband paid extra to have a flower arrangement sent to my place of employment before noon on Tuesday. It is Thursday and I just received the crappiest bouquet, cheap vase, and a printed picture of my husband and me just stuck in the vase. The flowers were not put in the vase. So, apparently the picture was supposed to be actually part of the vase and not just a picture that was printed. The flowers were wilted and several were broken.

    He tried contacting them on Tuesday and Wednesday and was unable to receive any resolution to this issue as there was a, for politically correct purpose, a "language barrier". I am so disappointed because he tried so hard to be sweet and these losers completely took away what he tried to do. DO NOT waste your money on this company!!!! Oh, I was also on chat with a supervisor there this morning for 30 minutes when they just left and I have not been able to reconnect with anyone other than a fake person on chat.

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    Response from fromyouflowers.com
    We have attempted to contact you in regard to your review; however, we were unable to reach you. A supervisor has spoken with the customer in regard to the order and has explained the type of product they had ordered. Please don't hesitate to get in touch with us if you have any further questions or concerns.

    Sincerely, From You Flowers.

    Online & AppRefunds & PayoutsStaff

    Reviewed Feb. 6, 2023

    I ordered a Premium Bouquet to be delivered. The bouquet on the website showed at least 36 flowers in the bouquet (of course that would mean there are more flowers as well). When the bouquet was delivered it only had a measly SEVEN flowers. I couldn't believe they only put SEVEN flowers and the rest was just greenery. I immediately tried to get a refund. They tried to insist that they were giving me a 30% refund, but it was not 30%. Then they tried giving me a $15 gift certificate to their site. PLEASE TELL ME WHY I WOULD EVER TRUST MY MONEY TO GO THERE AGAIN. I couldn't believe that they were just making a mockery of it all. They didn't care at all. Please do not use this company.

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    Response from fromyouflowers.com

    Please accept our apologies regarding your recent experience. A supervisor has reached out to you, left a message, and sent an email regarding the resolution. Please feel free to contact us if there is anything further we can assist with. Sincerely, From You Flowers

    marcee increased rating by 1 star.
    Customer Service
    After a positive interaction with fromyouflowers.com, marcee increased their star rating on Jan. 31, 2023.

    Updated review: Jan. 31, 2023

    After writing this review, the company followed up and offered to upgrade the flower package and try to deliver again. The flowers were delivered and they are pretty. However, if a single color small bouquet of carnations in a mug is the "upgrade", I'd be even more disappointed to know what the original purchase would've looked like. After taxes and fees, the cost of carnations in a mug, delivered late, was nearly $60. Take that as you will.

    Original Review: Jan. 31, 2023

    Flowers (and balloon) I ordered were never delivered. I received an email saying they were delivered and contacted customer service to let them know that they were not. They kept sending me the same email saying they were. Twice. I know they were not delivered because my friend lives in a gated community and they never received a call from the gate. And because she told me that there were no flowers delivered. Perhaps they delivered to the wrong address. But continuing to insist they were delivered when my friend doesn't have her flowers isn't what I'd call good customer service.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we could rectify this matter for you. Please feel free to contact us at any time. Sincerely, From You Flowers

    Steve increased rating by 3 stars.
    Customer ServiceContract & TermsOnline & AppRefunds & PayoutsStaffTimeliness
    After a positive interaction with fromyouflowers.com, Steve increased their star rating on Jan. 31, 2023.

    Updated review: Jan. 31, 2023

    The company sent another bouquet at their cost the next day to try and resolve this. Still doesn’t take away the guarantee of delivery was not upheld for the original order. So I guess it’s fine.

    Original Review: Jan. 31, 2023

    This is 2nd time this company has ruined a special day for me. I ordered an arrangement last week to be delivered on Monday 1-30-23 for a birthday present. I was a little worried as their website states delivery will be made before noon for future delivery days. Of course, it wasn't delivered. I had a chat session with staff from them and guaranteed delivery by 5 as it's a business (hospital) and said delivery was 9-5. Called at 5 pm to see what was going on and of course, they could not reach the florists but will send confirmation to me.

    I voiced my annoyance with this as this was a birthday present but they really don't care. They got my money, that's all they care about. At 6 pm I again called as I was tracking all day and yet again got the run around that no florists are available and would deliver the next day!! Not acceptable. I ordered specifically on her birthday with plenty of time to make what I needed. They did this to me before as they did not deliver to the Hospital and said it was closed and could not access A hospital closed?? That's a first! I had to get approval to get my money back which annoyed me. They claim 100% guaranteed delivery well two times, that is ** and this 100% satisfaction guaranteed?? I got my money back and had to go out at 6:30 at night to find something else for her birthday is what satisfaction I received from this company. Never again. FYI...I have proof of everything I have mentioned as well.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your order. The delivery was made on January 31st. We are glad we could assist with resolving this matter. Sincerely, From You Flowers

    Customer ServicePunctuality & Speed

    Reviewed Jan. 23, 2023

    I ordered sympathy flowers for a funeral, checked the early delivery box, the funeral was at 11am. It's now 4 pm and the flowers were never delivered. I was told that they tried to contact me that the flowers would not be delivered on time, but I never received any such message[s]. I just called the company and all they could do was to send them to the house.. I have used them in the past and have had issues with delivery, will no longer use this company..not very reliable.

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    Response from fromyouflowers.com
    We have reached out to the customer and have confirmed the re-delivery was made as requested. Please let us know if we can be of any further assistance.
    Sincerely,

    From You Flowers

    Customer ServicePriceTimeliness

    Reviewed Jan. 20, 2023

    I ordered beautiful flowers, teddy bear and chocolate and it was supposed to be delivered the same day which they never did and they got delivered the next day and totally different from what I ordered. This was the first time ordering from this company and it will be the last. I called, complained and all they did was apologized that was it and I paid too much for nothing. Don’t order from this company because you are wasting your money for nothing.

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    Response from fromyouflowers.com

    We have attempted to contact you but could not reach you. A supervisor has left a message regarding the review. Please contact us if you have any further questions or concerns.

    Sincerely, From You Flowers

    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsRatesTimeliness

    Reviewed Jan. 16, 2023

    Awful experience. I ordered flowers and a Get Well balloon to be delivered to my elderly neighbor broke her femur. I ordered the Florist Designed Get Well Bouquet. I was contacted the next day to say that my choice wasn't available...which I thought was odd since it was FLORIST DESIGNED so it could have been made from any type of flowers. Anyway, they assured me that the recipient would get an arrangement of equal or greater than the value I paid, which by the way came to $58.28 after taxes, delivery and a $14.99 service fee. (This was the total AFTER my $10.00 discount that I had). I'm not complaining about the price because I expected a beautiful floral arrangement with a Get Well balloon attached (which was an extra $5 for 1 balloon).

    On 1/14 the recipient received an arrangement of 6 balloons....that's it...just balloons, no flowers at all. I contacted customer service who told me that I had agreed to this "slight substitution". Had I known that their "Slight substitution" was 6 very cheap by the way balloons which all looked the same, I would have cancelled my order and got it from somewhere else. I've ordered several times from them before but this time was an absolute nightmare.

    For my "dissatisfaction" they gave me a $10.00 gift card which they can shove where the sun doesn't shine because I will not be ordering from them again. Then they gave me 20 percent back which was $8.48, Big woopie. I paid $58 for 6 balloons which they charged me $5 for the 1 balloon that was supposed to be attached to the floral arrangement. I'm assuming they can't add because if 1 is $5 then the 6 I received would have only been $30! And these cheesy balloons are the same ones I couldn't gotten at a dollar store for $6! I am very aggravated..as you can probably tell. DO NOT ORDER FROM THEM!! Save yourself the frustration!

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    Response from fromyouflowers.com
    We have attempted to contact you via phone in regard to your review but were unable to reach you. A supervisor has left a voicemail in regard to your review. Please get in touch with us if you have any further questions or concerns.

    Sincerely, From You Flowers.

    Sabrina increased rating by 2 stars.
    Customer ServicePunctuality & SpeedRefunds & PayoutsTimeliness
    After a positive interaction with fromyouflowers.com, Sabrina increased their star rating on Jan. 16, 2023.

    Updated review: Jan. 16, 2023

    I was offered a full refund of my order because it never arrived and I was offered a $75 complementary arrangement from the company which I do appreciate however given my experience I probably will not redeem it. Customer service was quick and responsive though.

    Original Review: Jan. 12, 2023

    Placed an order for flowers 3 days in advance for a friend who had surgery, checked throughout the day to see if the flowers were delivered, by 7pm they had not arrived. Called friend to let her know and she said no one ever came by. Emailed the company and they assured me they tried several times to reach the recipient but they weren't home. Issued me a 50% refund and assured me they would be delivered the next day. Checked with my friend throughout the day.. They never arrived. Emailed the company again and they apologized and issued a full refund. The customer service was very good and quick response but the delivery process was non-existent. Wouldn't order from here again.

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    Response from fromyouflowers.com
    We have attempted to contact you in regard to your review; however, we were unable to reach you. A supervisor has left a message regarding this review. Don't hesitate to get in touch with us if you have any further questions or concerns.

    Sincerely, From You Flowers.

    Verified purchase
    Bashira increased rating by 4 stars.
    Contract & Terms
    After a positive interaction with fromyouflowers.com, Bashira increased their star rating on Jan. 20, 2023.

    Updated review: Jan. 20, 2023

    Thanks for you quick response and assurance to correct the order.

    Original Review: Jan. 11, 2023

    I ordered birthday arrangement for my friend that has baby roses and large roses. The arrangement arrived with three large almost dead roses with baby carnations that are wilted and about to die. It was embarrassing when my friend sent me the picture. I will never waste my money with them.

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    Response from fromyouflowers.com

    Please accept our apologies regarding your order. A supervisor has reached out to your and left a voicemail regarding resolving this matter. Please feel free to contact us if there is anything we can assist with. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Jan. 6, 2023

    DO NOT ORDER FLOWERS FROM THIS WEBSITE. I ordered a bouquet and Standing Spray for my brother's funeral three weeks in advance. My daughter ordered a bouquet from the same website two weeks in advance and none of our flowers got delivered for my brother's funeral. This was even prior to contacting them via telephone two days before my brother's funeral to confirm that our flower arrangements would be delivered timely. At the time of the funeral, I was upset no flowers had been delivered to the funeral home. I contacted fromyouflowers and they could not tell my why none of our flower arrangements got delivered. All I got was an excuse that the orders were submitted to a local florist weeks in advance, but they didn't know why the flowers were not delivered. They would not tell me the local florist's name. Nevertheless, their negligence in not delivering any flowers ruined my brother's funeral and we had to proceed without any flowers.

    VERY DEVASTATING! Then they gave us a hard time on getting a refund. They had the nerve to state they could still deliver the flowers after the funeral was over. How much sense does that make. ABSOLUTELY NONE! Further the customer service received was terrible and although they apologized, this mistake does not make up for the loss of not having flowers at this very emotional event. Again, it was not just my order that didn't get delivered, but my daughter's as well, which was made completely separate and apart from my order. How do they explain that error.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak with us so we could resolve the issue. If there is anything else further we can assist you with, please do not hesitate to contact us. Sincerely, From You Flowers.

    Robert increased rating by 3 stars.
    Price
    After a positive interaction with fromyouflowers.com, Robert increased their star rating on Jan. 7, 2023.

    Updated review: Jan. 7, 2023

    I was very impressed with the way the company reached out to me. They helped to resolve the issue and make it right. I am not one to change a review - ever, however in this instance it is warranted. I would try them again.

    Original Review: Jan. 5, 2023

    $80 for a tiny vase with 6 roses and barely any greenery. Very disappointed. Totally embarrassed with what showed up at the hospital. BEWARE. We ordered the most expensive of the 3 levels and added 2 balloons. Totally a rip off.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us and we are glad we could assist with resolving this matter. Sincerely, From You Flowers

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 3, 2023

    This was my very first time using this flower delivery service and my very last... I ordered flowers on 1/1/23 For my very sick friend's 90 yr old mother in the hospital.. I made the delivery date for 1/2/23. It was her mom's birthday gift from me (just something to brighten her day up from being very sick in the hospital on her birthday)... however she never received it on her birthday, I spoke with someone around 4 pm on 1/2/23 that day And I told them my issue, I decided to give them another chance and let them deliver it on 1/3/23 after her all day of waiting again to receive her flowers and card the second time around still NOTHING. Then I was just pissed at that point...

    I called again. Spoke to someone around 6 pm on 1/3/23. They kept trying to talk me into just getting a 20 percent refund and still get the delivery as they did the first time... at that point I was just frustrated and wanted my full refund back, I wasn't notified about anything at all as to why both deliveries were not made. I coulda gotten this from a better place if I'd been notified of any issues... this place is a huge disappointment and made me look bad when they didn't show up TWICE! Never again! I'm still waiting on my refund. If I don't get it in 1-2 days I will be changing my review.

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    Response from fromyouflowers.com
    We appreciate you taking the time to speak to us regarding your feedback. We apologize for the issue you experianced and are glad we could resolve this matter. Please let us know if there is anything further we can assist with.

    Sincerely, From You Flowers

    Kellie increased rating by 2 stars.
    Customer ServicePunctuality & SpeedRefunds & PayoutsTimeliness
    After a positive interaction with fromyouflowers.com, Kellie increased their star rating on Jan. 2, 2023.

    Updated review: Jan. 2, 2023

    They ended up resolving the issue.

    Original Review: Jan. 2, 2023

    I don’t plan to order from this company ever again. I had a horrible experience this Christmas. My package, a gift basket to be delivered on Christmas Eve, arrive 5 days late and some of the items had to be thrown out. So embarrassing. I called customer service and requested a refund which was granted. However, the follow up email and refund never came. I have emailed since with no response. What a waste of $129 US ($180 CD). I send items regularly to my sister in the states, so it’s unfortunate.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your recent issue. We are glad this could be resolved for you. If there is anything else we can assist with please don't hesitate to contact us. Sincerely, From You Flowers

    Customer ServiceContract & TermsPriceRefunds & PayoutsTimeliness

    Reviewed Jan. 1, 2023

    Ordered for same day delivered, paid extra. Didn't arrive the same day and called to ask why and when would it arrive. Was offered an upgrade for the arrangement and was told it would be delivered the next day. The flowers did arrive the next day but were much smaller than originally ordered! There was no upgrade, there was less flowers and it didn't look like what I ordered in the first place. After complaining to the company, they refunded me $10.99, which is less than the delivery charge. Would never deal with this company again. Buyer beware.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your recent order. We are glad we could assist with resolving the matter for you. Please let us know if there is anything further we can assist with. Sincerely, From You Flowers

    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 28, 2022

    I ordered flowers for my parents as a Christmas present, and while I understand that weather is technically considered an act of god, if this company had decent customer service they would have sent out a replacement product or given a full discount. Instead, my parents received rotten, disgusting flowers almost a full week late and all this terrible company offered me was $12.

    The roses had clearly been frozen and defrosted multiple times and are completely rotten (my parents received them with mold on them even). Do not buy from this company. I normally go for local florists but I thought that to save time I could trust From You Flowers. Do not make the same mistake I did.

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    Response from fromyouflowers.com

    We appreciate your feedback regarding your experience. We show that you have spoken to a supervisor regarding the issue and the matter was fully resolved. Please feel free to contact us with any further questions.

    Contract & TermsTimeliness

    Reviewed Dec. 28, 2022

    I delivered flowers to a relative after she gave birth to her baby girl. I ordered flowers in a vase, and added a teddy bear and balloon to it. I'll give stars because fromyouflowers were able to deliver next day. But the actual flowers that were delivered look not even remotely close to what was pictured on the online order form. I wish I could post the two pictures side by side so everyone can see. The name of the flower arrangement was "Pretty Please." The photo showed a big bouquet of about 20 or so flowers. The actual arrangement that arrived had about 10 flowers. I paid about $80. Ripoff.

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    Response from fromyouflowers.com

    We have tried to reach out to you regarding your feedback and could not reach you. A supervisor has left a message regarding this matter. Please contact us if you have any further questions or concerns. Sincerely, From You Flowers

    Customer ServiceTechSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceStaffBillingTransparencyTimeliness

    Reviewed Dec. 25, 2022

    Updated on 12/27/2022: Once again you Failed to help and please the customer! Great job guys, NOT! I was given a gift certificate that would of paid for the full amount of the order, then they charged me $40.25 for service fee. I told the agent not to process card until they spoke with the supervisor to waive those charges. Then they said it would be $32.70 which it was not. Then they said that they would transfer me to a supervisor about the service charges to be waived, which made no sense to me. So guess what happens next? They hang up the call.

    I then called the company back and was speaking to an actually supervisor. While I was explaining the situation while I was still explaining the guy hung up on me. So why and even try to call their company back again when I'm being rudely neglected and twice hung up on. So I'm back making this complaint! Shame on your company for treating valued customers in that matter!!!! I was trying to resolve the issues but as you see they didn't care. SUCH A NIGHTMARE!!!! NEVER AGAIN!!!! BEWARE. NO ONE SHOULD BE TREATED THAT WAY!!!! VERY SAD :O(

    Original Review: I will never order from this place ever again! I made 6 different orders all deluxe and paid extra for shipping the same day. All 6 were a nightmare. My family got flowers that didn't look like the images that were given on their website, then the deluxe flowers weren't even deluxe at all. Looked like someone went to Publix bought a cheapest flowers and just threw it in a vase. The flowers were damaged and dying already with stems broken. I was so embarrassed. Well I contacted company and they gave me gift certificates. So I just wanted to use up the certificates that I had and never deal with them again, but here is the catch you can only use one per purchase.

    NOWHERE on the site nor the email giving you the certificate says there is a limit to use them. If you look under Payment Inquiries is says: Can I use more than one discount they replied That they cannot combine discounts and credits, but says nothing about gift certificates which is nor a discount or a credit. So I was died to use the ones I had only if I made separate purchases that I could only use 1. So what's the point of a gift certificate?? Spent over $500 down the drain with the embarrassment seeing the flowers came out the way they did. BEWARE!!!

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we could resolve this matter for you. Sincerely, From You Flowers

    Customer Service

    Reviewed Dec. 24, 2022

    I ordered a centerpiece for Christmas, to be delivered on 12/24. At 5:38pm on Christmas Eve, I received an email telling me that they could not deliver the order until 12/27, which is completely useless to me. Do NOT order from this company if you actually need flowers delivered on a certain day. They are totally unreliable. Order from a local florist instead!

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    Response from fromyouflowers.com

    We have tried to reach out in order to speak further regarding your experience. A supervisor has left a voicemail regarding your order. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Verified purchase
    Contract & Terms

    Reviewed Dec. 23, 2022

    I ordered flowers for a death in the family. I ordered the deluxe size arrangement. They sent a tiny arrangement of flowers in a cup. So they said they we would resend. Get a confirmation they were delivered. They never were. You expect it to possibly go wrong once but twice not acceptable.

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    Response from fromyouflowers.com

    Thank you for taking the time to provide your feedback. We are glad we could resolve this matter for you. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 20, 2022

    The display was delivered to the church and set up, prior to the service. I was I’ll and couldn’t attend, but people I spoke to said it was beautiful, and family members were quite touched. I wish I could have had a photograph.

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    Response from fromyouflowers.com

    Thank you for reaching out with your feedback. We are glad we could assist you during this difficult time. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 19, 2022

    The family love the flower that was send for Mrs. Betty ** for her funeral. The Pastor which is her brother thank us for the love that was shared on her home going that day. Thank You. Jacquelyn ** and Ann **

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We are glad we could assist make the day a little brighter for you. Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2022

    Good service, customer relations, and Delivery experience. Had a small issue with not being able to deliver to my home, but customer service was able to arrange an alternate destination and still meet my needs. Two thumbs up for all attempts at pleasing me as the customer. Again, commendations for all services provided.

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    Response from fromyouflowers.com

    We are glad we could assist you with your floral needs. Thank you for the kind words and for providing your feedback. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 16, 2022

    The flowers were ok. Ordering a premium/deluxe bouquet for delivery and seeing what was sent from my loved one, I was mildly disappointed at how small the bouquet was. It looked like something you could get at a grocery store but it served its purpose.

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    Response from fromyouflowers.com

    Thank you for making time to review our company. Your feedback helps us improve our customer satisfaction. We reached out to you regarding your feedback and left a voicemail. Please feel free to contact us with any further questions or concerns. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffFollow-Through

    Reviewed Dec. 16, 2022

    I placed order for flowers to be delivered today with a service time for 1pm. Received an email saying that flowers had to be substituted, then received a call from a very unprofessional representative name Al. Al stated the flowers could not be delivered today but they could be delivered to an alternate address tomorrow. I requested same address by 9am tomorrow. He agreed to take information however stated as a "heads up" the order will be canceled because they would call to verify funeral time (which again is a time this company missed today).

    When I asked to speak with manager Al talked over me ignoring my request even to the point where he stated "can you hear me talking". He eventually said this company didn't have managers. Fromyouflowers being a multimillion dollar company and no managers available to speak with customers. I called back. Spoke with a different associate of this company and was told the flowers would be delivered today as requested. This experience was beyond horrible and unprofessional. When we pay for a service, we expect the company to deliver on the service as promised. Funeral services are not rescheduled or postponed. If Fromyouflowers are not able to deliver as promised they should not provide the service. No other family or customer should ever experience what I have today with this company.

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    Response from fromyouflowers.com

    Please accept our sincerest apologies regarding the non-delivery. We have tried to reach out to your regarding your experience and have left a voicemail and sent an email regarding a resolution. If there is anything further we can assist with please contact us. Sincerely, From You Flowers

    Verified purchase
    Breanna increased rating by 4 stars.
    Sales & Marketing
    After a positive interaction with fromyouflowers.com, Breanna increased their star rating on Dec. 19, 2022.

    Updated review: Dec. 19, 2022

    I can sincerely say From You Flowers called me back with the most generous offer to make up for the situation I had, they decided to refund me and also send a courtesy flowers to my mom while I’m in the hospital. I can absolutely say I’m thankful and I will most definitely come back to order with this company. They have sympathy for their customers. Thank you from you flowers for the turnaround that was done.

    Original Review: Dec. 16, 2022

    I recommend to anyone who’s planning on ordering flowers here do not. Yes they have great selections, but I ordered flowers for my mom for her birthday and she never received them. Currently I am in the hospital and is unable to do anything so I thought this website would’ve been the best option for me, but turns to find out it was a waste of time and I couldn’t give my mother anything while I was in the hospital. This is the first year I’ve missed out not gifting or appreciating my mother on her birthday because of this scamming business.

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We see you have spoken to a supervisor and this has been resolved. Sincerely, From You Flowers

    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Dec. 15, 2022

    Order ahead of time for birthday surprise. Understand weather issues. But I don't know what or if they were received and in what condition. Disappointed. They were sent sent from Kentucky to WY. Did not realize not ordering vase would cause this. Did not want to have to ask niece when, if and what was received. They offered to make a call of explanation but didn't ask for #. I feel like I was charged for flowers and delivery service fee. And received not sure what. There's a customer service transcript. Very sad. Disappointed customer.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. Your feedback is important to us. Please feel free to contact us with any further questions. Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2022

    I sent several floral gifts to family and friends for the holiday. I found the process very easy. They arrived on time and received ooh's and aah's from all. I would like to thank From You flowers for all the follow-up to make sure of my satisfaction.

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    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We're glad to assist with your floral needs and make your loved ones' days. Sincerely, From You Flowers

    Verified purchase
    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Dec. 14, 2022

    The bouquet I ordered Blue Skies was supposed to include roses, lilies and carnations with purple statice. When my grandmother sent a picture of the bouquet it had a few large and small roses. She is a former florist. I was disappointed and embarrassed they looked so plain. I called and they offered a 20% refund. I would rather the florist sent a new more accurate to the price and description. The flower shop who sent did not provide a great product/experience.

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    Response from fromyouflowers.com

    Thank you for taking the time and speaking with us. Your feedback is appreciated and we are glad we could help with resolving the issue. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 14, 2022

    A birthday gift was delivered the day after the birthday. No reason given for the delay. No one seemed to think it was a problem. I was not pleased and do not want to depend on you again to get a gift delivered on time.

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    Response from fromyouflowers.com

    We appreciate your feedback and apologize for your recent experience. We have reached out to your to further speak to you and left you a voicemail. If there is anything further we can assist you with please feel free to contact us. Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2022

    After contacting customer service with detailed pics. The order was replaced. Yes these are better than first order but still with dead outside petals on multiple flowers. It’s just disappointing to have the same thing happen twice. I do have pictures of the latest delivery. I told my daughter to cut stems and get right into water. She will take more pictures tomorrow if needed.

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    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your recent experience. We are glad we could resolve this matter for you. Sincerely, From You Flowers

    Verified purchase
    Contract & TermsStaff

    Reviewed Dec. 13, 2022

    Ordering online from the UK. The choice of arrangement/flowers/gifts was fantastic making for difficult decisions but the system was very clear once passed the opening order function. Experiencing doubt I had an online 'chat' confirming process which proved as easy as advised. I hope the arrangement ordered when delivered is as fresh and eye catching as that I ordered - thank you!!

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    Response from fromyouflowers.com

    Thank you for taking the time to provide your review. We are glad to assist with your floral needs. Sincerely, From You Flowers

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 13, 2022

    I was happy with the flowers but not with the late delivery. I ordered the flowers about 4 weeks before they needed to be delivered and they arrived very late on her birthday. Not happy with this, I have ordered From You Flowers for 12/23/22. I hope she gets them earlier in the day, as I live on Australia. I have to rely you to deliver on time.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we are able to make your loved ones' day special.

    Verified purchase
    Contract & TermsTransparency

    Reviewed Dec. 13, 2022

    Awesome company to work with. They go beyond measures to accommodate your needs. The person I was sending flowers to passed before her birthday and have my order on hold until I update information. I hope to get the address for funeral arrangements and can upgrade my order. God bless.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate your taking the time to provide your review. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 13, 2022

    Flowers were delivered timely and they were fresh and beautiful! Recipient was very pleased with the variety of flowers and the lovely vase that they were in. I would definitely recommend this company for friends and also I plan to purchase from you again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate your taking the time to provide your review. We are glad we could make the day for your loved one. Sincerely, From You Flowers

    Verified purchase
    Contract & Terms

    Reviewed Dec. 13, 2022

    Flower arrangement was not what I expected it to look like. The flowers were small and looked old. And the floral arrangement was very small for the amount paid. Not happy with the flowers for a funeral service. Flower arrangement was not what I expected it to look like.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to speak to us regarding your experience. We are glad we could rectify this matter for you. Please feel free to contact us at any time. Sincerely, From You Flowers

    Verified purchase

    Reviewed Dec. 13, 2022

    It was very pretty. I liked the planter. The only complaint is it was much smaller than the picture made it appear. Maybe they should include the dimensions. Delivery was on time. I ordered it the day before the funeral.

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    Response from fromyouflowers.com

    We thank you for taking the time to provide a review of your experience. This allows us to improve our customer service. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceOnline & AppRefunds & PayoutsValue

    Reviewed Dec. 13, 2022

    Lovely flowers, good variety and healthy, colourful and design was as seen on the website and good timely delivery. Easy to track. Wrong balloon on the day sent but great customer service and refunded. Beautiful flowers and good value for money. Thanks.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide a review of your experience. We're glad we could assist with your floral needs and apologize for the error that was made. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 13, 2022

    I have used fromyouflowers.com for a few years now. Quite frankly, they are amazing. The ease of selection, payment transactions and customer service are beyond 5 stars. Their network of florists and delivery times are by far outstanding. The recipients have been overjoyed and impressed. A solid great company.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate you taking the time to provide your feedback. We're happy we could assist with your floral needs. Sincerely, From You Flowers

    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed Dec. 13, 2022

    The website is easy to use, has tons of options in flowers and not too expensive. I have used From You Flowers for 2 years now and have not been disappointed. Will continue to only use From You Flowers from now on.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide your feedback regarding our service. We appreciate this and are happy we could assist with your floral needs. Sincerely, From You Flowers

    Verified purchase
    Customer Service

    Reviewed Dec. 13, 2022

    I ordered flowers 2 days ahead of when needed, the flowers never arrived. And this was for a dying friend's birthday, I was very disappointed. Not happy with this at all and having to scramble to make a dying person happy for a day! I would love a response on how this can be rectified.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We apologize again, we have reached out and left a voicemail as well as sent a message regarding your order. We would be happy to speak further regarding this matter. Please feel free to contact us. Sincerely, From You Flowers

    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed Dec. 13, 2022

    Left the flowers outside. Didn’t knock on door..not what I order..to laugh more in my face I get a discount of $11 back from $75. What a joke..I was hoping they pick their old trashy roses back and give me my money back not ** $11… To picture the one I supposed to get and the trash they send me..not even 12 roses…

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    fromyouflowers.com
    Response from fromyouflowers.com

    We have reached out and left a voicemail regarding your order. Please feel free to contact us with any further questions regarding your order. Sincerely, From You Flowers

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 13, 2022

    I purchased a gift to my fiancee who lives in USA, while I am Brazilian. I paid and informed the right address. UPS tried to deliver twice and I reached them to check why they couldn't. I found out that the WHOLE address I gave was wrong. It was a birthday gift that was supposed to get in Lewisport on December 7th. I bought chocolates. I sent many emails asking for a solution, I needed to change on my own (after 50 dollars in international calls, to UPS) the wrong address FromYouFlowers gave to UPS and now my fianceé still didnt receive his present.

    Dec 13 today. I contacted Fromyouflowers to check the possibility of them sending a new gift since this one probably is ruined, melted and damaged. Probably not good for consuming after 7 days in a box God knows where.... and All I receive as answer is "We are sorry." "We will calm him to apologize". I DON'T WANT APOLOGIES. I WANT HIM TO GET HIS PRESENT or a full refund. It ruined the surprise, he was frustrated, I am extremely angry. I spent a lot of money in this since my coin is Real and not Dollar. It's US$ 1 to R$5,30... plus 200 reals calling USP because of you, so I think you can understand my frustration.

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    fromyouflowers.com
    Response from fromyouflowers.com

    WE have reached out to the florist and confirmed there was an error made when the order was placed. We have corrected the error and the item is being redelivered. Please let us know if there is anything further we can assist with. Sincerely, From You Flowers

    Customer ServicePriceRatesHonesty & Transparency

    Reviewed Dec. 12, 2022

    Extremely disappointed with my order. I ordered a very beautiful (according to the picture) sympathy wreath. Totally cost was almost $250 and the actual wreath was delivered looked no more than $50. Unsatisfied & disappointed. We paid the price to get the one that fit its price, not only it looked poor but embarrassed knowing that somewhat disrespectful towards the recipient. I have pictures to show here but I don’t know if I can share. I did email to the customer service and they said they apologized and given me $40 back. I don’t feel happy with that. The one that they made was not worth that price, then they stopped communicating with me after that. To be honest I got great service from them before until this time. I would not recommended for anyone in Gilbert AZ. That was where my flowers sent.

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    Response from fromyouflowers.com

    We have tried to reach out regarding your order that was received. We are unable to locate the order with the information that is provided in your review. Please contact customer service and we would be happy to resolve this for you. Sincerely, From You Flowers

    Customer ServiceContract & Terms

    Reviewed Dec. 12, 2022

    I ordered a floral arrangement for my mother from a picture on the company website. The 74.41 dollar arrangement that arrived looked like it was made by a second grader. It had few flowers and lacked symmetry. After consulting with multiple people on the company chat line, they promised to resend a new one. I received an email from them stating that a new arrangement had delivered, but this was untrue. I'm not sure that this is a legitimate company. One of the people on the chatline wanted my mother to return the arrangement she had received, but they would not let me know which florist made it. I have pictures of the arrangement I ordered and the one that was received.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We have tried to reach out regarding your experience. We have sent an email and a voicemail regarding their order. Please feel free to reach out to us if there are any further questions or concerns. Sincerely, From You Flowers

    Verified purchase
    PricePunctuality & SpeedStaffTransparency

    Reviewed Dec. 3, 2022

    I sent my brother flowers and he sent me pictures. He said it was the most beautiful thing he ever got. So every time one of my friends gets sick or have surgery, I've been using fromyouflowers.com and they show me pictures and they say how beautiful they are. One time, the rep said that the flowers were expected for that day but it won’t make it till Monday and I said it was fine. If I order late on a weekend, they say one-day delivery. But they take the delivery charge off for one day. It's a wonderful experience. I've used them several times through the year now. Fromyouflowers.com send the most beautiful flowers and they keep me updated on delivery and when they deliver them, which was what I liked about the place.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to review our company. We appreciate you and are glad we brightened a loved one's day.

    Verified purchase

    Reviewed Dec. 1, 2022

    I ordered from fromyouflowers before and it was a really nice bouquet, so I thought I'll just go back to what worked. The experience this time was easy. The woman I sent the flowers to said it was really pretty and sent me a picture that looked really nice. I would recommend this company.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback. We really appreciate you taking the time to review our company. Sincerely, From You Flowers

    Verified purchase
    Online & AppRefunds & Payouts

    Reviewed Nov. 29, 2022

    I do not recommend. I haven’t had the best experience with From You Flowers but thought I’d try again since it had been awhile and other reviews seemed okay. I guess I should have known better. We paid $77.97 for a premium display for a 50th birthday. The picture on the website was gorgeous. What was actually delivered was a joke. I contacted From You Flowers and they said they could only offer a 25% refund ($15 - which was basically the service fee). I couldn’t believe it. Do not use this service - you will get cheated. I do not recommend.

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    Verified purchase
    Robyn increased rating by 2 stars.
    Staff
    After a positive interaction with fromyouflowers.com, Robyn increased their star rating on Nov. 30, 2022.

    Updated review: Nov. 30, 2022

    Company addressed the issue, but the flowers my mom got for her birthday were still disappointing so I can't give them 5 stars for quality - but will bump up my review for their customer service. Fromyouflowers needs to do more screening when it comes to the florists they contract with.

    Original Review: Nov. 28, 2022

    Very disappointed in my recent flower order! The flowers my mom got look nothing like the photo! 9 or 10 flowers that don’t even go together compared to the long list of peach and orange colored roses with other matching flowers that she was supposed to get and a very plain, clear vase, instead of a nice flower mug?! I can understand substitutions, but this is definitely not even close to equal quality and they didn’t even arrive on time.

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    Verified purchase
    Z. T. increased rating by 3 stars.
    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsStaffRates
    After a positive interaction with fromyouflowers.com, Z. T. increased their star rating on Nov. 30, 2022.

    Updated review: Nov. 30, 2022

    I am satisfied with the outcome of my complaint. The company apologized to me and processed a full refund for the substandard quality of the flowers delivered to me and gave me an extra gift card. Although nothing can truly make up for the arrangements not being delivered for my friend's service I appreciate the fact they did take responsibility for it and did their best to rectify the mistake.

    Original Review: Nov. 26, 2022

    My experience with them has been the worst ever. I ordered flowers for a friend's funeral, one arrangement was from her sister. The other was from her daughter's father. I ordered well in advance to make sure that these flowers were going to be delivered on time. I even had the delivery date stated for a day before the service to make sure that they were there on the morning of.

    My first clue that these people just don't have it together should have been when I ordered a dozen roses to my own house after receiving a coupon for them for my previous order. Not only did I receive them the day after they were supposed to be delivered but they were the most horrible quality and looks nothing like the photo to begin with. Now mind you I knew that the flowers I ordered were not naturally colored the way they were in the photo however I did not expect that they were going to come spray painted. This is absolutely outrageously ridiculous especially for the price that they charge for these things.

    I had another order coming the week after and I canceled it afraid that I was going to get some flowers of the same quality. During that time I asked the representative if the other two flower arrangements I added ordered for my friend's funeral today we're going to be from a local florist so I could ensure they would be delivered last night in order to be there this morning. He assured me that they were coming from a local florist and that they would be delivered on the delivery date requested.

    This morning I was completely blown away when neither flower arrangement had been delivered. In 15 minutes before the service I called and had my money refunded because they hadn't even had the flowers ready for delivery nor do I even know if anybody acknowledged the order and were planning to deliver these at any point in time. The customer service rep very stupidly asked me if I wanted to change the address to have them delivered to her home? Are you kidding me? She's dead. Why would I have the flowers delivered to her house? I had them cancel both orders and refund me locally. A local florist felt bad for my ordeal and I had ordered my own statement from them so they were kind enough to rush my order and did a beautiful job where I should have ordered these two arrangements from the beginning.

    I was so incredibly upset and this is not a company I would ever use for anything important and I would never recommend them to anybody for any reason of importance. They clearly don't make deadlines, they have the nerve to charge you for delivery fee when they can't even get the flowers there the day they're supposed to. In my opinion in order to make this whole thing right they should have to pay for the order that I had to give somebody else to make or at least the difference in cost that I had to endure for their lack of running a responsible business with a reliable product. All I could say is horrible, horrible, absolutely horrible.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for taking the time to speak to us regarding your orders. We are glad we could resolve this matter for you.
    Sincerely,

    From You Flowers

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    Verified purchase

    Reviewed Nov. 25, 2022

    I placed an order for a beautiful flower delivery of pink and white lilies. What I received was 5 stems all cut the same length. It looked like something you would get from the grocery store for 9.99. I paid 60 dollars for this and it's just unsatisfactory.

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    Refunds & Payouts

    Reviewed Nov. 24, 2022

    I order flower and vase on pink and lavender colors which is the favor colors of my niece and I’m so upset she got a different one than that not even close what I ordered. I spent $55. They refund $19 but never again. No thanks.

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    Contract & TermsOnline & AppRefunds & PayoutsTimeliness

    Reviewed Nov. 24, 2022

    This is not a second time I've used this company and have been thoroughly disappointed. I should have known better after the first time that I had to cancel and order because it never arrived. I ordered 7 hours before the deadline for the end of the day but did it with the expedited fee to get it there within a 4 hour time frame. None of the above were met. This package stated to arrive by noon tomorrow. Initially offered me a $10 gift card which would be absolutely pointless I do not plan to use this company ever again. They stated on their website that there's 100% satisfaction guaranteed and please explain to me how this would be 100% satisfaction guaranteed when none of the criteria that you offer was met.

    If it's 100% satisfaction guaranteed I should be offered a full refund along with this being delivered on time by noon tomorrow. Clearly this company does not meet any of their statements on their website to include same day delivery, expedited service or 100% satisfaction guarantee. I would suggest using another company if you would like something delivered on time. They tell you that it's their affiliates but clearly they did not pick affiliates that can meet the demand.

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    Response from fromyouflowers.com
    Thank you for your feedback and for taking the time to speak to us. If there is anything further we can assist you with please feel free to contact us.
    Sincerely,

    From You Flowers

    Verified purchase
    Heather increased rating by 1 star.
    PriceOnline & App
    After a positive interaction with fromyouflowers.com, Heather increased their star rating on Nov. 23, 2022.

    Updated review: Nov. 23, 2022

    After the initial review, I received a scripted voicemail saying they were sorry I was disappointed but sometimes substitutions are made and sent in a similar container to meet deadlines (NB: a vase is NOT similar to a woven basket). I also received a partial refund and a request to update my review. I guess something is better than nothing. However, based on my experience and other reviews, I now believe this company regularly engages in deceptive advertising and would caution anyone considering ordering from them.

    Original Review: Nov. 23, 2022

    Very disappointed! I ordered the deluxe version of the Fall Harvest Woven Basket. So, I was shocked when my recipient sent me a photo of flowers in a cheap standard vase. Not only that, but they weren't the flowers listed on their website. For example, no lilies and only a single rose. The bouquet was a hodge-podge of cheap substitutions. The color scheme was the only similarity between expectation and reality. Lesson learned. I'll never order from FromYouFlowers again, and I'll always check independent reviews before trying a new company.

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    Response from fromyouflowers.com
    We have tried to reach out to the customer regarding their order. As we were not able to reach them we have emailed them to contact us to resolve this further.
    Sincerely,

    From You Flowers

    Customer ServiceTimeliness

    Reviewed Nov. 21, 2022

    Got for a friend's birthday to have them delivered to work. On the day of her birthday I got an email that they can’t be delivered until the next day. She will be out of town. If you say you are going to deliver flowers on a specific day, then get the job done. People are expecting things to be done a certain way within your business and when you inconvenience us you don’t do anything, it’s just our problem. First time dealing with this company. Guaranteed to be the last. Thank you for absolutely nothing.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for your feedback and for taking the time to speak with us. We are happy we could resolve this matter for you.
    Sincerely,

    From You Flowers

    Verified purchase
    CoverageTech

    Reviewed Nov. 18, 2022

    I love using fromyouflowers.com. This time, I ordered for a birthday. The quality was great. The balloons still look good. I sent them to my stepmom and she sent me a picture. And she was happy with them. The color was vibrant. I was happy with it. Also, I like that fromyouflowers.com gives me an option to get a vase or not. They give you the option to purchase whatever you want, or some of the flowers come with a vase, but I like that option. And I like that they have always been very receptive. I had one issue a few years ago, and they fixed it immediately. They were good. So, I would recommend them.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide feedback. We are glad to hear that we were able to assist with brightening the day of the recipient. We appreciate you.

    Verified purchase
    PriceRates

    Reviewed Nov. 17, 2022

    I got the delivery on time and the flowers were pretty. If people need any flowers, they should get it from From You Flowers. They had the best price with the best delivery time.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for providing your feedback regarding your experience. We are glad we could assist with your floral needs.

    Sincerely, From You Flowers

    Customer ServiceContract & TermsSales & Marketing

    Reviewed Nov. 16, 2022

    I ordered flowers for my friend that I thought were absolutely beautiful. When my friend confirmed she had them, she sent me a picture of completely different arrangement. When I called about this issue, they only gave me $13 back to my card and $20 off coupon which I’m never using again so it’s a waste.

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    fromyouflowers.com
    Response from fromyouflowers.com
    We appreciate your feedback as it will allow us to improve our service. We have tried to reach you regarding your order and left a voice mail and sent an email. If you have any further questions please feel free to contact us.
    Sincerely,

    From You Flowers

    Verified purchase
    Ease of Use

    Reviewed Nov. 16, 2022

    My husband’s sister loved the flower delivery. She sent us a picture and said it was beautiful. The website was easy to use so we were pleased.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide feedback regarding your experience. We are so happy that we could assist in making your loved ones' day. Sincerely, From You Flowers

    Verified purchase
    Contract & Terms

    Reviewed Nov. 15, 2022

    This is second time I have ordered flowers. Very pleased with both orders and so were the receivers. Personally saw in person the arrangement ordered and bouquet was beautiful. My order outshined another bouquet ordered by a relative for double the money and it stunk.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide feedback. We are glad to hear that we were able to assist with brightening the day of the recipient. We appreciate you.

    Verified purchase
    Contract & TermsTechPunctuality & SpeedOnline & AppTimeliness

    Reviewed Nov. 13, 2022

    My order # was **. I wanted to order 2 dozen long-stem roses, but that was not among the options (why not?) so settled for something else, because what mattered most was to get the flowers delivered that same day. I picked the "You're in my heart" bouquet minus the silly teddy bear and chocolates. On the website it says: "From You Flowers offers florist-arranged flower arrangements for delivery today in the USA. Simply place your order before 11:00 AM in the recipient's time zone and From You Flowers guarantees the florist-arranged same-day flowers will arrive in time to celebrate today's special occasion. New same-day flower delivery bouquets available, including roses delivered today."

    The flowers were not delivered until the following afternoon. San Francisco, California is neither a rural, nor a remote area. The company shifts the blame to local delivery companies and states that in some areas deliveries cannot be made after 5 PM. Fair enough, but I get packages delivered to my house by FedEx, UPS, and Amazon as late as 8 PM, so perhaps they should contract with a different local delivery company. Or they should clearly state that "Same Day Delivery" actually means next day delivery. The company also states that if a delivery cannot be made by 5 PM it will be made the next day before noon. My order was delivered at 2:40 PM the next day. It was a fortunate coincidence that the recipient had a change in schedule and was at home to receive the flowers.

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    fromyouflowers.com
    Response from fromyouflowers.com
    We appreciate the feedback. We do offer many arrangements for same-day delivery, including roses. If there is ever an issue with not locating the arrangement online, our representatives will be more than happy to assist with your floral needs over the phone. Please feel free to contact us
    Sincerely,

    From You Flowers

    Verified purchase
    Mandy increased rating by 4 stars.
    Price
    After a positive interaction with fromyouflowers.com, Mandy increased their star rating on Dec. 1, 2022.

    Updated review: Dec. 1, 2022

    FromYouFlowers don't ask me to edit the review then give me a refund, this is the best I like. Nov 13. They sent my friend new flowers on Nov 14, I really appreciated it. Thanks a lot.

    Original Review: Nov. 12, 2022

    I ordered the premium, add handling fee and total is $68.**. I was not happy when my friend showed me the photo, where is the lily? Why only a few flowers? This is only regular for me, not premium. I hope I can get credit for this issue, otherwise no more FromYouFlowers.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate the feedback you have provided. We have contacted you regarding the resolution provided and left a voicemail. Please feel free to contact us with any further questions.

    Sincerely,

    From You Flowers

    Verified purchase
    Contract & TermsPricePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 12, 2022

    I am absolutely disgusted. I ordered Deluxe arrangements sent to my mother and my sister for their birthdays but what was received versus what I ordered was not even close. I sent them photos and told them that I was very upset with what was received. I ordered a big and colorful arrangement that looked like roses and daisies and the spiral eucalyptus. It had oranges and yellows and reds in it. My mother's flowers, were all dark-colored mums that looked dead, with giant leaf eucalyptus stuffed in the top. They tried to match up the vase but they didn't get the flowers right at all. They agreed that it would be remade and that they would find a florist in the area to remake them and send them out. They were unable to find a florist to remake them so they offered me a refund and a complimentary bouquet delivered to my mom today which she did receive.

    They got the order to my mom but they also tried to charge me for the bouquet and I said, "No, I'm not gonna do that. I'm not paying for flowers that I didn't want that you're sending as an apology for your immense mistake on the first order. My sister's flowers were delivered on Monday and the reason that I picked the arrangement that I did was because it has a sunflower which is her favorite. But the arrangement that she got was multi-length cut daisies and roses just tossed in a vase and it was absolutely horrible. Also, there was no sunflower at all. Plus the vase I ordered was a short, square glass one but what they sent looked like a plastic vase you get out of the Dollar Tree that was a weird peach color.

    I ordered a short vase with an arrangement, a grouping of flowers cut to different lengths so that they look like they're put together well. That is not what was received on either order. I am currently waiting for them to locate a florist to remake my sister's flowers and deliver them but I haven't gotten any confirmation on that yet. Expectation versus reality on both orders, was something that belongs on a Reddit sub-thread. It's absolutely atrocious. It looks like I sent my six-year old out in the field with some scissors and told her to chop some wildflowers. The whole thing was an absolutely disappointing experience.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for your feedback. We apologize for any inconvenience we have caused in making your love ones' day special. We would be happy to further discuss if your wish to contact us.
    Sincerely,

    From You Flowers

    Customer ServicePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed Nov. 12, 2022

    Ordered early am. Paid for same day delivery. Called customer service to make sure delivery was good. Did not get delivered. Customer service wanted to give me 50% off and deliver next day. Next day was Saturday. They are closed and the person to receive flowers is now out of country. Thanks so much.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback. We have contacted you regarding your order and left a voicemail. Please feel free to contact us with any further questions.

    Sincerely,

    From You Flowers

    Reviewed Nov. 11, 2022

    I ordered a standing spray for my niece funeral 3 days in advance and asked them to be delivered the day before the service which was the 10th of November, they did not deliver, I contacted them and let them know the funeral was at 11 am the following day. I needed those flowers to be there, and they were not delivered! The worse experience ever. Since I could not attend I wanted those flowers to represent my thoughts, all I got was a bunch of I’m sorry for this inconvenience but they can’t guarantee, well why take my money and promise a delivery date the day before!!!!

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    Response from fromyouflowers.com

    We appreciate your feedback. It will allow us to improve our service. We have contacted you regarding your order and left a voicemail. Please feel free to contact us with any further questions.

    Sincerely,

    From You Flowers

    Verified purchase
    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Nov. 10, 2022

    I was really disappointed the arrangement was not delivered on time. And they should have did what they asked of me because of the late delivery without waiting for a response from me. Thank you and I don’t think I would use this service again.

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    Verified purchase

    Reviewed Nov. 10, 2022

    They were nice. I ordered flowers for my cousins funeral and they were received.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide feedback regarding your order. We appreciate you!

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    My family that received the flowers tell me they were simply beautiful. Thank you. They were on time. I will keep using this company for future needs. OK, I received thank you cards from all three family members. I was pleased to hear how nice the flowers were.

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    Response from fromyouflowers.com

    Thank you for taking the time to provide feedback regarding your order. We are so glad the gifts brightened the day for your friend. We appreciate you!

    Sincerely,

    From You Flowers

    Verified purchase
    Ease of Use

    Reviewed Nov. 9, 2022

    Hasn't ever been easier and more satisfying service and products!!!! Will definitely use fromyouflowers.com again!!!! The website was very easy to use, had wonderful and spot on images for the products that we ordered and our family and friends received. Will recommend many many times!!!

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide feedback regarding your order. Our goal is happy customers and we are so glad the gifts brightened the day for your friend. We appreciate you!

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    I could not attend a friend's service and ordered flowers while in Greece to be delivered to the cemetery in NY. They arrived at the right time and were beautiful. It meant a lot that my family was represented and we were, very nicely.

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    fromyouflowers.com
    Response from fromyouflowers.com
    We thank you for taking the time to provide feedback regarding your order. We are happy we could assist during this difficult time.
    Sincerely,

    From You Flowers

    Verified purchase
    Slavica increased rating by 3 stars.
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling
    After a positive interaction with fromyouflowers.com, Slavica increased their star rating on Nov. 16, 2022.

    Updated review: Nov. 16, 2022

    The company called the owner of the spa and issued a full refund for the gift basket. Thank you very much.

    Original Review: Nov. 9, 2022

    I work as a manager in the Spa and I have ordered a baby gift basket for one of our coworkers who was leaving on maternity leave, It was paid by the owner of the Spa. The basket was delayed and didn’t arrive on time. I called fromyouflowers customer service. They couldn’t help me but gave me 30 % refund as a courtesy. The gift basket never arrived. I called FEdEx to check but they told me it was returned to sender. Not sure why as no one attempted a delivery. It was supposed to be delivered to The Spa where we work and someone is there every day.

    I called fromyouflowers customer service again a week later. They didn’t help me, told me I have to get the owner of the spa who is also a credit card holder on the phone and they will discuss that with her. Not sure what’s the problem and why they are making things so difficult. If the basket wasn’t delivered you either refund the full amount or you send another basket. Simple as that. You can see by the tracking number that it wasn’t delivered. Terrible customer service. We’ll never order from them again.

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    Response from fromyouflowers.com

    Thank you for your feedback and for taking the time to speak to us on this matter. We are happy we could resolve this for you.

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    I picked out a bouquet that left the design up to the florist, and to my surprise, the harmony of colors was a favorite of the recipient and mine. It was appreciated. The colors were warm and delicate, and it was appropriate for the season in which the birthday was celebrated as well.

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    Response from fromyouflowers.com
    Thank you for taking the time to provide feedback regarding your order. Our goal is happy customers. We appreciate you!
    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    The flowers arrived very dry. You could barely smell them. Some were even brown around the petals. Not a good look at all. I bought two separate bouquets and the plant had bugs in them and it had an odor.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback as it helps us improve our customer experience. We have tried to contact you regarding your order to further resolve this matter. Please feel free to contact us with any further questions.

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    Our youngest sister really loved her bouquet. She showed it off to all her Facebook (Posted a picture of it on her timeline) and offline friends. She told everyone how surprised It is beautiful and pleased she was with it.

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    fromyouflowers.com
    Response from fromyouflowers.com
    We appreciate you taking the time to provide feedback regarding your order. We are so glad the gifts brightened the day for your friend. We appreciate you!
    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 9, 2022

    My friend who has had more than her share of sicknesses this year couldn't stop raving about the beautiful presentation. She said the fruit was the best she's tasted in a long time and it made her day. Four of us sent this to her and she was so appreciative.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide your feedback. Our goal is happy customers and we are so glad the gifts brightened the day for your friend. We appreciate you!

    Verified purchase
    Customer ServiceMaintenanceResolution

    Reviewed Nov. 8, 2022

    First flowers delivered died within 24 hours after being shipped on a Wednesday and delivered on a Friday with no water. Second flowers after an email were delivered to replace and looked stunning. Really beautiful. Thank you for fixing the issue!

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    fromyouflowers.com
    Response from fromyouflowers.com

    100% satisfaction guarantee is our goal so we are very happy we were able to resolve the issue fully. We promise we will always stand by our product and service. Thank you for taking the time to provide this feedback!

    Verified purchase
    Sales & Marketing

    Reviewed Nov. 8, 2022

    I was quite disappointed with the flowers that were sent to my sister in law. Look nothing like the pictures of the Pink Birthday bouquet. Yes I was given an additional discount but will not be using this flower store again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate your feedback and have tried to reach you to resolve this matter. If you have any further questions please feel free to contact us.

    Sincerely,

    From You Flowers

    Verified purchase
    Price

    Reviewed Nov. 8, 2022

    I ordered the Fall Fantasia - the most expensive version and what was delivered was not that. Very embarrassing since this was sent to a colleague who was retiring. So disappointing! I feel a cheaper version of what I ordered was delivered. If they could not deliver what I ordered I should have been informed. Will hesitate before ordering again.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for your feedback and we are investigating this matter with our delivering florist. We have contacted you and left a voicemail to speak about this further. Please feel free to contact us with any further questions.
    Sincerely,

    From You Flowers

    Verified purchase
    Contract & Terms

    Reviewed Nov. 8, 2022

    I've used this company many times and love the arrangements and fresh flowers. They always fresh flowers and greenery. I also love the additional items that they offer for you to add to your order such as teddy bears, etc. I will continue to be a repeat customer.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We very much appreciate and value you as a customer and thank you for taking time to tell us how much you love the products and service!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2022

    Fromyouflowers has a magnificent selection of beautiful bouquets and gifts that will make any recipient's day. Best of all, they offer fast, responsive service that makes any sender's day. My order was handled professionally and in a timely manner and I couldn't have been happier. The bouquet was absolutely beautiful, too!

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 8, 2022

    The roses were delivered a day later than I expected. They were beautiful, however, and exactly what I was hoping for my friend, Rose. My friend is elderly, had just returned home from a quadruple bypass, and was beyond thrilled.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback. Your satisfaction is our top priority and we are very glad your recipient enjoyed the flowers! We appreciate your business very much!

    Verified purchase
    Contract & Terms

    Reviewed Nov. 8, 2022

    Always arrives on time and in beautiful condition. There have been occasions when the bouquet I chose is not available, but they always put together an arrangement as close as possible. I appreciate that, and whomever I send them to are pleased.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate and value your feedback. Our goal is to delight you and your recipient and we very much value your business.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 8, 2022

    Flowers were never delivered. Paid extra for weekend delivery. Very disappointing. Dealt with Amex as no one could help me when I contacted your office. Only compensation was credit on another order. Not interested in any response going further. Please unsubscribe me from any future mailings.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback and for taking the time to speak to us regarding this matter. We are glad we were able to resolve this for you.

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 8, 2022

    I ordered the cancer one for a friend of mine that is battling Breast cancer. She absolutely loved it and sent me pictures and I was so relieved and happy with this order. I am sure I will definitely order from you again, and I would also recommend this place

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback! Our goal is happy customers and we are so glad the flowers brightened the day for your friend during a difficult time. We appreciate you!

    Verified purchase
    Michael increased rating by 2 stars.
    Customer ServiceContract & TermsSales & MarketingRefunds & Payouts
    After a positive interaction with fromyouflowers.com, Michael increased their star rating on Nov. 14, 2022.

    Updated review: Nov. 14, 2022

    While the florist sent the completely wrong flowers to a funeral, the company did issue a full refund. I can’t do anything about the wrong flowers being delivered, but the company did finally do the right thing by issuing a refund.

    Original Review: Nov. 8, 2022

    Despite assurances of 100% satisfaction, the flower arrangement delivered wasn’t even close to what I ordered. When I called to object, I was offered discount codes and a 25% refund. Based on my experience, I will never use this company again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your feedback. We are glad we could fully resolve this matter for you.

    Sincerely,

    From You Flowers

    Verified purchase
    Staff

    Reviewed Nov. 8, 2022

    My mom loved the flowers. Delivered on time and brought a smile to her face! They were fresh and beautiful as pictured. The card was just as I stated as well! I will order again for any occasion. Thank you for helping me from miles away.

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    Verified purchase

    Reviewed Nov. 8, 2022

    The recipients of the orders absolutely loved their gifts! They especially liked that they received a balloon with their bouquet of flowers. I liked that we had the option of sending a balloon and/or candy with the order. We were very happy with this service! This service was recommended by a friend and I would recommend this service to family members, co-workers and friends!

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    fromyouflowers.com
    Response from fromyouflowers.com

    We thank you for taking the time to provide feedback regarding your order. Our goal is happy customers and we are so glad the gifts brightened the day for your friend. We appreciate you!

    Sincerely,

    From You Flowers

    Verified purchase

    Reviewed Nov. 8, 2022

    I do not believe a box of chocolates was delivered with the flowers, thought that's what I ordered. Otherwise, flowers were fine. They weren't as colorful as I expected, but the person I sent them to seemed to appreciate the gesture nonetheless.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We apologize for the missing item and have reached out to the customer. We have left a voicemail and sent an email to contact us for further resolution.

    Sincerely,

    From You Flowers

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 6, 2022

    I was looking for a local florist in Engelwood NJ and the website directed me to fromyouflowers. I am ordering for a funeral with three days notice in October 2022. The day of the funeral I did not notice our flowers. I asked about it and was told the funeral home did not receive anything! A few days later I called to ask about the delivery and kept getting recordings. I finally received an emailed three days later with an apology. So unless I called them, they would have never emailed me, and took my money. I called again from a different phone and a person picks up. I asked for a refund. She instead offers to send flowers and Would have to ask special permission for a refund. They gave a refund. This was a funeral with multiple people grieving. This can’t be refunded. Terrible service.

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    Response from fromyouflowers.com

    A supervisor has reached out to your to assist with your feedback. We have emailed you regarding the resolution we have provided. Feel free to contact us with any further questions.

    Sincerely,

    From You Flowers

    Violet increased rating by 2 stars.
    Customer ServiceContract & TermsPunctuality & SpeedOnline & App
    After a positive interaction with fromyouflowers.com, Violet increased their star rating on Nov. 8, 2022.

    Updated review: Nov. 8, 2022

    Thank you for the refund.

    Original Review: Oct. 29, 2022

    I ordered a special floral arrangement for my sister's 30th anniversary. It was supposed to be a surprise. I placed the order at 2:00 AM on Monday Oct. 24. To be delivered on Tuesday the 26. I asked her if she got a delivery contacted the company when they didn’t arrive. I had to email them several times before I got a response. They said they would upgrade the bouquet and deliver it on Friday. The arrangement delivered was larger, but not as pretty. It had more carnations and fewer roses. I asked them to add chocolates as an upgrade and they did not. (Even though they were offered on the website as an option). Having flowers delivered three days late is not good business. I will never use this company again!

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    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2022

    I ordered flowers for my sister's birthday. She called me to thank me so I knew it was delivered. I also got an email saying that it was delivered.

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    fromyouflowers.com
    Response from fromyouflowers.com
    We appreciate you taking the time to provide feedback. We are happy we could assist with your floral needs.
    Sincerely,

    From You Flowers

    Verified purchase
    Customer ServiceContract & TermsTechRefunds & Payouts

    Reviewed Oct. 26, 2022

    One time, the flowers died and new ones were sent. Also, I wanted to express my disappointment with the flowers. We paid for the larger arrangement and thank goodness we asked the recipient to take a photo because it looked just like the first option. Other than that, I've been a very satisfied customer for many years. They offer great variety and I would definitely recommend them still as this is a one-off thing. They don't always know what the vendors they reach out to are gonna provide. I'm gonna call them and hope they'll offer me a credit.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for your feedback. This will help us assist other customers. We appreciate you.
    Sincerely,

    From You Flowers

    Punctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed Oct. 19, 2022

    I ordered once from this company and the flowers were underwhelming but on time. I figured I would try them again for a friend who had surgery. I ordered on a Monday for same day. I was told they would be delivered that day. Later in the day I received a small refund and an apology saying they could not deliver but would the next day. I wasn’t happy. Well day two came alone and I get another sorry message saying they would now be delivered the next day. I was offered an upgrade and a small refund again, but I just wanted the flowers to get where they were supposed to go. By the time they told me on day two that they wouldn’t be delivered until day 3, it was too late in the day to order elsewhere. I will not be using this company again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate your feedback and would like the opportunity to resolve this matter for you. Please contact us at your earliest convenience.

    Sincerely,

    From You Flowers

    Customer ServiceContract & TermsPricePunctuality & SpeedHonesty & Transparency

    Reviewed Oct. 18, 2022

    I have been a faithful customer of this company for many years - No more! I ordered a "Sunny Pumpkin" arrangement for a loved one who just had major surgery. The arrangement, as pictured, consisted of sunflowers, orange roses and hypericum. I even had the associate confirm with the florist, while I was on the phone placing the order, that the flowers would be delivered as pictured - Despite confirming, the florist lied. The arrangement delivered had 1 sunflower, cheap daisy mums and LOTS of filler greens - Not remotely like what was pictured. I called to complain and managed to have them deliver another arrangement as pictured. That arrangement arrived 4 days later and still wasn't right - The majority of the flowers were magenta carnations - Yuck! Don't waste your time - If you want your loved one to receive flowers as pictured online, this company is not for you! Customer service is no longer in their vocabulary.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We appreciate your feedback and taking the time for us to resolve this matter for you.

    Sincerely,

    From You Flowers

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Oct. 18, 2022

    I order flowers for my mom birthday on the 17th of this month. I get a email saying my order is delivered but we are in the house waiting on the delivery. Nothing ever came. Then they tell me it still on the truck. We waited all day and still no delivery. I’m trying to get a refund on my credit card or open up a dispute with my bank to try and get my money back.

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    fromyouflowers.com
    Response from fromyouflowers.com
    Thank you for your feedback. We are glad we could resolve this matter for you.
    Sincerely,

    From You Flowers

    Sales & MarketingPrice

    Reviewed Oct. 17, 2022

    Have you ever went to the Mojave desert? Most of us have not, but fromyouflowers gave me that opportunity when they sent me a “florists choice bouquet”, and it had what looks like tumbleweed and wheatgrass, with one pink carnations and one pink rose in it. This place charges you so much money for weeds. I feel like this bouquet should be named “the grapes of wrath” bouquet, and that’s doing it Justice. My mom is sweet so she’s pretending to be ok about it but I’m embarrassed that it was even sent to her looking like this. Then, the card looks like it’s been written by a 5 year old. Please don’t order from these scam artists! Do yourself a favor, go pick some grass and leaves next time before you pick this place.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for taking the time to provide your feedback regarding our service. We see a resolution has been provided through our customer service. If there is anything further we can assist with please feel free to contact us.

    Sincerely,

    From You Flowers

    Refunds & Payouts

    Reviewed Oct. 16, 2022

    As noted above, I received a dozen red roses on Friday afternoon. They were already in the wilting process, but there is always hope. By Saturday they were virtually dead. When we got in touch with them (with picture evidence) they expressed sorrow and offered us a 25% refund. What a joke. When this has happened in the past (rarely) I have always received an apology as well as a replacement order. This place is the worst.

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    Response from fromyouflowers.com

    Dear Joan,

    Thank you for your feedback. We would like the opportunity to resolve this matter with you directly. Please contact us at your earliest convenience.

    Sincerely,

    From You Flowers

    Customer ServiceFollow-Through

    Reviewed Oct. 15, 2022

    Paid a rush fee on Thursday afternoon to have them delivered on Friday. Florist said they could do it. Got an automated email on Saturday informing me that they didn't deliver and it would be Monday before they sent the flowers. That's 3 days after her birthday. Waste of money. Plenty of other florists could have delivered as promised. Don't use this company.

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    fromyouflowers.com
    Response from fromyouflowers.com

    We have spoken to the customer and this has been resolved. In addition, the arrangement was delivered on Monday, October 17, 2022. Please feel free to reach out to From You Flowers with any further questions.

    PricePunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 13, 2022

    I ordered flowers for my Aunt's 90th birthday to be delivered October 8th and they were perfect. From You Flowers value was amazing and it was fast and easy to order on the website. I will order again.

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    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Oct. 13, 2022

    First, I've used this online business at least three times without any issues. Each flower arrangement was fresh and beautiful. There's three price choices. I always use the middle or "deluxe" choice. This time I'd ordered "purple morning melody" for my niece. When I called her the flowers had not been delivered, even though my Gmail receipt showed a delivery. I called customer service and received a quick response from a representative. I explained what had happened. He contacted the flower shop while I was on hold. Someone from the shop said that the arrangement was delivered. I told the rep that I always had a photo sent to me by family when I ordered flowers. I received an apology and also a partial refund of $29.00 (rounded).

    From You Flowers sent a replacement bouquet the next day to my niece. I saw the photo of the flowers and was disappointed. They were older. I sent a photo of the flowers and a photo of my order via Gmail to the business. Then I called customer service again. I spoke with a supervisor, Kenny. She apologized, and the next day my niece received a second bouquet! That arrangement was absolutely perfect. The next day I also received a small bouquet! I'm absolutely satisfied with customer service and two of three bouquets. I recommend "from you flowers" and will purchase from them again.

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    fromyouflowers.com
    Response from fromyouflowers.com

    Thank you for your positive review! We appreciate your feedback very much because happy customers are our goal!

    Verified purchase
    Customer ServiceContract & TermsOnline & AppRefunds & PayoutsStaffTransparencyCommunicationTimeliness

    Reviewed Oct. 11, 2022

    I placed an order online Saturday, October 8th for same-day delivery. Upon following up with no updates I spoke to a representative who told me the delivery would be attempted the next day Sunday, October 9th. I called twice on Sunday to make sure the delivery would happen BEFORE 4 pm. One representative called the florist (no answer) and reassured me that it would get there after they notate the records. Upon calling a third time I was told the florist was closed. This was NEVER communicated to me or on the website. My arrangement was supposed to be a surprise for a friend's big day and they dropped the ball twice. The lack of communication resulted in the recipient not receiving the surprise on the only day they were in town. I requested a refund and they offered a 30%. Please do yourself a favor and order from somewhere else!!!!

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    fromyouflowers.com
    Response from fromyouflowers.com

    Please accept our apologies for your recent experience. Your feedback is important to us. We have tried to reach you, left a voicemail, and sent an email regarding your order. Please feel free to contact us at any time.

    Sincerely,

    From You Flowers

    Customer ServicePricePunctuality & SpeedTimeliness

    Reviewed Oct. 8, 2022

    I ordered a bouquet, balloon and card for a sick relative, to be delivered that day. No email after order, no receipt, no confirmation, no order number....Nothing. After several attempts, I got through and received an order number. The flowers were not delivered that day, nor did they contact me. I finally got them at 6:00 pm and was told that all attempt was made, but it was unsuccessful. My relative is home in bed with a caretaker----I suspected that no attempt was made and I was right. The next day I waited 12 minutes on the phone to reach someone--very bad connection, very difficult accent. I was told that the flowers would be derived after noon and that same day charges would be deducted. I don't expect them to contact me but I will continue to contact them (six times so far) to find out how this all ends. Was reading about quality of merchandise delivered, but I haven't gotten there yet.

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    Verified purchase
    Contract & TermsOnline & AppRefunds & Payouts

    Reviewed Oct. 2, 2022

    Ordered an arrangement the deluxe version, for an extended family member's funeral. The flower quantity was 3x less. When I sent a picture to them, they refunded $16 of $75. I sent another photo of what I thought I was ordering from their website, they sent another refund of $11. Although they have a 100% customer satisfaction. Still not 100% satisfied, these flowers were important to me as I was unable to attend the funeral and a small way to let family members know I was thinking of them. It was way too small. They claimed the 3rd party florist does their best to replicate/duplicate the original. I asked would that include using the same amount of flowers because that is where they fell way short. I do NOT recommend "From You Flowers".

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 29, 2022

    This service shows beautiful floral pieces and promises same day delivery. 3 days later I am still waiting for delivery. I was offered the opportunity to cancel and did. I will never use them or any internet service for flowers again. Cannot understand people answering their phone. Probably another business in the Philippines, which is fine if they could actually deliver what is promised. Never again!

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    Verified purchase
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Sept. 28, 2022

    Rec’d an email from company after flower delivery was made saying they substituted a similar arrangement. It looked nothing like what I ordered and was a terrible value for my money. Avoid this company. You don’t get what you paid for!!!

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    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Sept. 23, 2022

    We ordered a $59.99 bouquet of flowers and received what looked like a $10 grocery store bouquet. It looked nothing like the picture and it didn’t come with the greeting card note we requested either. The picture looked lush and full and the actual flowers were anemic. When I called to complain they did not seem to care and they offered me a 20% off my next order. I also explained that the third party company that they used clearly are terrible and they should think about not doing business with them and they basically dismissed it. But looking at their reviews it makes sense because their reviews are even lower. I am so disappointed with the results of our order and how the company dealt with our complaint. I would never order from them again and warn everyone to never use this company. It’s a complete scam.

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    Refunds & Payouts

    Reviewed Sept. 23, 2022

    Do nottt ever order flowers from this company. They are a rip off. I order some flowers and when they arrive it was the total opposite of what I ever and they said they can't refund my money back. The flowers that was delivered was some flowers out of someone yard. It was horrible.

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    Contract & TermsPunctuality & Speed

    Reviewed Sept. 15, 2022

    I ordered the Be Bold On Your Birthday Deluxe bouquet. It seems they play rather fast and loose with their “substitution” policy. Arrangement was to Include:
    • Orange Roses
    • Orange Spray Roses
    • Fuchsia Stock
    • Pink Carnations
    • Spiral Eucalyptus
    • Lemon Leaf
    • Happy Birthday Pick

    • Clear Cube Vase

    From what I can tell, only the orange roses made it into the arrangement. It did include the birthday pick and was in a clear cube vase. Everything else is different and to make matters worse, they included pastel pink roses (my least favorite of all roses) and pastel pink alstroemeria.

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    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Sept. 15, 2022

    I ordered the Fall Fragrance Bouquet. I paid for the premium option. It was supposed to have:
    Orange Roses (Deluxe & Premium only)
    • Orange Spray Roses
    • Bronze Mums
    • Red Daisies
    • Spiral Eucalyptus

    • Clear Cube Vase

    They had them delivered from Albertsons and, not only did it not have the roses (which were specifically supposed to be in the premium option) but it was smaller than the regular bouquet. It also included 3 orange plastic pumpkins. Maybe that was supposed to make up for the expensive roses it was missing. I received a 20% refund which is still a good 15% less than the value difference between what I ordered and what she received (I priced the exact bouquet at Albertsons - I paid $87 ($56 before shipping) and the bouquet she received was $20. I was ripped off. I am glad that there are happy people. Unfortunately I am not one of them and they did not make it right. I just wanted the difference in value between what I paid for and what I received. Their automatic default is 20% refund and there is no one you can talk to about it. That is the part that bothers me.

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    Contract & TermsSales & MarketingPunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed Sept. 14, 2022

    This company is such a scam. I ordered two arrangements of flowers to be delivered the next day, and they never got them on the scheduled time. The flower arrangement that I ordered were totally different than what was advertised in the pictures online. The chocolates that order with them were completely melted and mushed up. The balloons that I paid worst quality than a dollar store ballon. I spent over $200 here, please do not spend money here. You will not get your money back.

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    Reviewed Sept. 10, 2022

    I placed an order on Tuesday, for flowers to be delivered to my friend's funeral Saturday by 1 PM. To make a long story short the flowers never made it! What is the point of placing an order in advance, several days in advance at that if it’s still not going to be there on time? I will never use this company again for anything . I’m truly disappointed and hurt. The flowers never made the funeral. Thanks for nothing.

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    Contract & TermsSales & MarketingTimeliness

    Reviewed Sept. 8, 2022

    I placed an order for a "Deluxe" arrangement of flowers to be delivered to our daughter after delivering a baby. I paid the extra fee to ensure delivery that same day. It wasn't - It arrived the next day and was not anywhere close to the arrangement pictured online. I was given a small "credit" which needed to be used for a future purchase with an EXPIRATION date of today (less than a week after the original order). When I attempted to use the credit it would not allow for any other discount to be applied. I will NEVER order from this company again.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 6, 2022

    They charged expedited deliver fee, but they did not deliver in time. There is no manager you can speak to address your issue. There is no US based customer service. They seems to be taking your order and later they will dis-honor the delivery time. Many excuses, such as local company did not arrange, product was not available first time. AVOID this company AT ANY COST!!!

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    Refunds & Payouts

    Reviewed Sept. 1, 2022

    Purchased flowers and spent $75. I received the tracking information, it was out for delivery at 10 AM in the recipient’s town and they did not receive it until 8 PM. Once we open the flowers they were dead, smashed, and no water. Who knows how long it had been that these flowers did not see water. So embarrassing. When I reached out to them to express my dissatisfaction they told me they would send another bouquet. I said no thank you, they had already received dead flowers and we did not want more. I asked for a refund and received only $12 in refund. Whatever you do DO NOT waste your money with them.

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    Customer ServiceRefunds & PayoutsStaffTimeliness

    Reviewed Aug. 31, 2022

    This company delayed delivering my order for 3 days straight. They sent me emails stating that they couldn't deliver on the day I requested. The next day they sent me another email stating they would get delivered AFTER the birthday that I wanted them for. A third email came that they would deliver them on the 3rd day. I called my bank, but they said to contact the company first before filing a complaint. So I sent an email telling them to cancel the order. They still wouldn't give me a refund, and sent me a Gift Certificate number to use on my next order. I just tried to use the gift certificate number, and the order wouldn't take. These people are FRAUDS, FRAUDS, FRAUDS. And there is no one to help me.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffTimelinessFollow-ThroughHonesty & Transparency

    Reviewed Aug. 30, 2022

    My whole experience seems like a scam, and they have completely ruined my opportunity to support a friend in her time of need. I ordered flowers for same-day delivery from their "Same Day" selection. A while later I received notice they would not be able to deliver same-day, and they would refund my same-day fee and the flowers would be delivered the next morning. Here it is the next evening, and still no delivery. Customer service keeps telling me "they will get there today" but can't give me any details, and don't seem to care this was supposed to be delivered yesterday, and then changed to this morning. I only chose this company because of the same-day, and only choose not to cancel because by the time I received the notification I couldn't get the same day. It was too late to try any other service, and I believed they would be delivered early the next day.

    Do not choose this company - it will be a lot of time and money wasted, and your special delivery will be ruined. I was offered a 50% refund (but not of the fees), but honestly, at this point, the whole point of sending flowers has passed and I have spent countless time on the phone and in customer service chat - and the flowers still aren't delivered even after a promise from 3 different agents of delivery by 6pm today.

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    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsTimelinessHonesty & Transparency

    Reviewed Aug. 29, 2022

    This is the worst place to order flowers from. I ordered some and they had 3 different sizes and the cheapest one wasn't available so I had to order the most expensive. When they were delivered she posted a picture on Fb and thanked me for them. I couldn't believe what I seen. The flower arrangement was smaller than the cheapest one that was unavailable. I called and they blamed the florist. I called the florist to find out they lied to them and that's what they said was ordered. I was promised another delivery would be sent that day and was told it was also delivered only to find out the next day from here that another delivery wasn't possible so they will refund me 26.00. What about the 72.00 I paid for them. This place is nothing but a scam. Order at your own risk.

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    PriceRefunds & PayoutsStaff

    Reviewed Aug. 27, 2022

    Please stay away from this company. I ordered the Sunny Thoughts Bouquet. I paid a total of 70 US Dollars for this product and they sent flowers that were completely different colors and completely different kinds from what I wanted. It came on time, but was completely incorrect. After talking with an agent for 45 MINUTES, I finally got a refund. PLEASE STAY AWAY. IT ISN'T WORTH YOUR TIME!

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    Customer ServiceContract & TermsPriceRefunds & PayoutsRates

    Reviewed Aug. 27, 2022

    I have ordered from this company 5 times now. Each time I’ve been disappointed. Bouquets have been small, substitutions not equitable to what was ordered, flowers not delivered when they claim they were. My most recent order was unacceptable though. I ordered the Deluxe Colton Candy bouquet for a dear aunt’s birthday. My mom, her sister, had just passed away and this was her first birthday since. Pink roses were her favorite. I ordered deluxe because the site said the smaller size was not available. What was delivered appeared to be white and purple carnations and 2 red roses from a local grocery store. Instead of 25-30 stems, about 12 in s cheap vase without even a ribbon. It didn’t appear there was any attempt at all to deliver what I wanted or even substitute anything close to equitable. I was embarrassed and extremely dissatisfied.

    I contacted customer service and they offered a 30% refund. I replied and said that’s unacceptable for the complete disregard for a customer’s wishes. Flowers are a statement and people order certain types, colors, and arrangements based on sentiment. Complete disregard for that is totally unacceptable. They refunded the purchase price and apologized but the apology seemed blanket like they’re used to it. I will not use this company again.

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    Customer ServiceCommunication

    Reviewed Aug. 25, 2022

    I ordered flowers that were supposed to be delivered on a Friday. That day I received an email saying they were delivered, but this was not true. It turns out the flowers were returned to the florist, and no one told me until Saturday. They then assured me the flowers would be delivered on Monday, but they didn't arrive then either. Then they said Tuesday and it didn't come then either. Then they said Wednesday and it still didn't come so I cancelled the order. Not a good company at all.

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    Contract & TermsMaintenance

    Reviewed Aug. 23, 2022

    We were so satisfied with the arrangements sent to the church. They were filled fully and with fresh blooms. The white standing cross with red rose break was exceptionally beautiful. The white wreath was magnificent on the altar. We would order from them again and again. Everyone complimented us on the elegant arrangements.

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    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed Aug. 21, 2022

    After a terrible experience with this company and the floral arrangement that was delivered versus the one I ordered this company has reached out to me offering 1/4 in monetary reimbursement. I explained the money back wasn’t going to rectify my embarrassment of the flowers that were delivered to some very dear friends. They again responded and have told me they are going to re deliver another arrangement plus give me a generous refund. Hoping this happens to my satisfaction. I will actually give another review in a more positive light.

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    Reviewed Aug. 15, 2022

    Product delivered by local florist did not remotely resemble ordered product via FromYouFlowers.com Internet company. I did not have knowledge which local florist would deliver product. Local florist was not given sufficient info on desired dish garden plant that was requested. No description or picture to use by local florist. Plant ordered was a plant dish garden in a ceramic dish. Plant received was contained in an undesirable wicker basket with handle. Plant variety selected by florist was very different and not desirable. Unable to add pictures here. Did not see product until delivered. Local florists are given choices for substitution but this was not a good substitution. Very disappointed. Be careful when ordering from this on-line company. Better to visit local florist on-line or in person.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Aug. 8, 2022

    I ordered flowers for a friend's birthday to be delivered today. I gave specific information about what time she was leaving work and they never showed up. I even paid an expediting fee. They had 8 hours and not even a phone call. They said it was coming from a local flower shop but were unable to provide that information for me to call them directly to get an ETA. I understand the privacy policies but how about ask them to contact the customer. I am asking for a full refund. I will never order anything from them again.

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    Contract & TermsPrice

    Reviewed Aug. 6, 2022

    I selected a lovely arrangement to be sent to a friend, and what was delivered looked like a cheap grocery store bouquet. I was embarrassed by it. They do not check on the quality of local florists they use.

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    Customer ServiceContract & Terms

    Reviewed Aug. 4, 2022

    I ordered a beautiful arrangement. I ordered the deluxe, as it said that was what was pictured. The delivery was not in the time frame specified. I paid the extra fee so it would be. The flowers are not the same. The delivery was left on the front porch in 95 degree humid weather and no phone call was made, even though I provided a phone number. I will not order from them again.

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    maureen increased rating by 2 stars.
    Customer ServicePunctuality & SpeedStaffTimeliness
    After a positive interaction with fromyouflowers.com, maureen increased their star rating on Aug. 20, 2022.

    Updated review: Aug. 20, 2022

    Fromyouflowers did finally get back with me, about the above item and issue, I am happy to say, that the flowers were finally delivered a few days later, after many calls, and emailing, even though the flowers were not delivered on time, it did work out, lessons learned.

    Original Review: July 31, 2022

    We recently order flowers for my daughter, after discussing it with another family member we decide on a beautiful bouquet called clear blue skies, it was ordered on a Thursday, and was to be delivered on Friday, received a confirmation e-mail that it had been delivered that Friday morning, but at the time no one was home, per delivery it was left on the front porch, and not taken back to the shop, when my daughter got home, no flowers, so I called company the same day, and the next day, only to be told, that the team was working on it, and had sent the florist an e-mail, as they could not get ahold of them, called the next day, and was told the same thing, that they could not get ahold of the florist, called twice this morning, and waited online for over 20 minutes, and got disconnected, called back again and got disconnected again, very disappointed in this company, and its service.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed July 30, 2022

    This will be the first and last time that I do business with this company. We ordered three flower arrangements. One was correct because it was a plant. The other two were supposed to be arrangements with succulents and roses and a pretty extra type of flower. What we received were carnations with a couple of roses and a basic type of flower. Purchasing three flower arrangements is a worthy investment and to receive carnations for me is completely unacceptable. These were for a funeral and should have been what was expected by the picture. I believe this company does this on a regular basis based on the reviews that I have seen. I always check with the recipients and have them send a picture so that I can compare and make sure that the quality and care that I took and choosing the arrangement is acceptable.

    We immediately contacted the company and sent them pictures of what we ordered versus what we received. They responded in a timely manner and gave us a 25% refund. While some people may think this is acceptable I do not. I also will not go back and forth with a company and whatever they decide to do to make it right reflects the character of that company. I should have gone with Urban stems but was having trouble with some technical difficulties at that time. They always give you what you want and exactly what you see on the picture. Not worth the time and effort I put in to give them my business. Sorely disappointed.

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    Customer ServiceStaffTimeliness

    Reviewed July 28, 2022

    Ordered a thank you bouquet of flowers for a friend of us, order never delivered, tried to chat online. No one was there to attend to my chat, chat was sent offline, never received a reply, called the website contact number two times on different times to check on the order, very unexperienced agents. Frustrating, kept asking questions to verify the order, more than 6 questions asked on every details of the order, one call with an agent finally I passed the verification process then promised the order will be delivered asap on the same day. Never happened, the 2nd agent couldn't verify the account then he hang the line, never faced such a terrible service in my life.

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    Customer ServiceRefunds & Payouts

    Reviewed July 27, 2022

    I ordered flowers with a balloon and box of chocolates for my daughter's birthday. She lives in Austin and I live in the Dallas area. What I ordered and what she received look nothing alike. I paid for the upgraded flowers and the ones she got were already wilting and had brown edges and was not full or the same flowers as in the pics. There was no happy birthday sign in the flowers like shown in the pic and the "box" of chocolates was a tiny bag of Hershey's miniatures. I contacted the company and they tried blaming it on the hot weather. My daughter works from home and was there to receive the flowers. Their only solution was to deliver her a teddy bear. I said, "No, she's 25 and doesn't need a teddy bear. I would like you to re-do the flowers" and they said they would contact me but I haven't hear from them. I will never use this company again.

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    Sales & MarketingPunctuality & Speed

    Reviewed July 23, 2022

    I placed an order around two weeks early for 2 dozen mixed color roses and one birthday vase and one clear vase. They contact me like the evening before they are to be delivered and say no one had roses. Ridiculous. They are substituting with other flowers that will be just as pretty. That's a laugh. They sent one bouquet in an ugly vase. It had 3 roses and some lilies and what looks like daises and some other ugly flowers. You have to face it to a wall because back side is greenery. No birthday vase and no clear vase. They sent a little discount and a certificate towards more of their horrible service. Also included photo of what I had ordered buy they said they couldn't do at the last minute.

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    Customer ServicePunctuality & SpeedOnline & AppMaintenanceResolution

    Reviewed July 22, 2022

    I order a beautiful bouquet of sunny tulips yellow and purple online from their website, my mom received it on time, 4 days later my mom told me the flowers never opened, I sent an email and pictures, their response was positive. They apologize and told me they were sending a new bouquet, I told them that I would like to change the flowers which they refused, however what really got me is that instead of fixing the issue immediately they took one month to tell me that the flowers I requested were out of stock and if I wish to change, after one month later of my mother birthday she received her new flowers, horrible experience.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed July 22, 2022

    Flowers were not as described at all. I don’t think it was the company because I think they give flower shops the orders to fill but the flower shop in Spokane Washington did a lousy job. Then they had them deliver flowers again and they were just as bad. The 100% guarantee is not a moneyback guarantee. They did end up giving me a 30% discount and a $20 gift certificate which I probably will never use. I just think they should be more careful who they use to fill orders. Extremely dissatisfied! The bouquet I bought is called bright blue skies bouquet check out the picture on the Internet and then check out the picture of what I got.

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    Customer ServiceContract & TermsRefunds & PayoutsHonesty & Transparency

    Reviewed July 17, 2022

    For my boyfriend's mother's birthday we picked out a rose birthday arrangement. The picture showed this beautiful display of brightly colored roses wrapping around a stunning script happy birthday sign in a clear vase. What I got was absolutely hideous. Thank god I ordered them to be delivered to myself because when I opened my door and saw the mess in a pot this man was holding, I almost cried. There was no pattern, it was scattered roses, some wilted, with a massive ugly green sponge wrapped in a even uglier green stripped seaweed looking thing inside the clear vase. Looked NOTHING like the picture. I got them delivered a day before we needed to give them to his mom. Out of desperation I literally took the whole display apart, pulled up the picture from the site and did my best to make it look beautiful.

    They look pretty now..after I, who isn't a florist, had to redo the display. The happy birthday signs paint is chipped in some spots, it looks like it belongs on a child's birthday cake, not in a 50 year old woman's flowers. The card was actually pretty, her handwriting inside was beautiful but they wrote my full name and address on the back of her card!!!! The delivery man was rude and skeptical of me being the person it was being delivered to and seemed hesitate to give me them. Honestly I should've sent them back with him.

    I called them about the disappointment and they offered to send more on Monday. Today is Sunday and today is the day we're giving his mom the flowers I redid. So that's useless. I also don't trust that it'll look good either. But let's see. They come tomorrow. They also only offered a 25% refund. I paid almost $70 dollars for flowers I had to rearrange MYSELF, and I'm only getting $14 back? Horrible. Terrible site, terrible company, bad florists with no talent who use little effort. Thankfully I got her a bottle of wine also because she's going to need a few glasses before getting these flowers.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffTimelinessFollow-Through

    Reviewed July 16, 2022

    Delivery was not made, 2 days in a row. I paid for expedited service. When the flowers did not arrive, I called and they gave me the expedited service fee back and assured me they would be delivered that day. After 4 phone calls and no delivery, they said the florist was not answering so they would be delivered the next day. A supervisor sent an email stating they were going to use a preferred provider and they would be delivered. When they did not show up again, customer service informed that the same florist had been assigned, not a preferred one and they would not answer the phone. They do not want to refund my money, they want to assign another florist and have them delivered on Monday, for a birthday and delivery that was scheduled for Friday. The company is not truthful and does not care about whether or not they deliver as promised. Would not recommend.

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    Sales & MarketingRefunds & PayoutsBillingTimeliness

    Reviewed July 15, 2022

    This site scams you into believing the flowers will be delivered the same day. You can also choose an option to have the flowers delivered in a four-hour window, which I did. After checking the status of my order after five hours and six hours, the order had barely been started. I started a chat with them and was told that the delivery could not be actually guaranteed. I demanded my money back, which they said that they are refunding, although I also started a fraud investigation with my credit card, but I missed the chance to have flowers delivered to my friend when she needed them. Do not buy from the site. They are a total scam.

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    Contract & TermsPunctuality & Speed

    Reviewed July 12, 2022

    I ordered 3 days in advance. Not sure what to get, I ordered their florist choice arrangement which boasted fresh seasonal flowers that will not disappoint, with sunflowers on the picture. Arrangement was a disappointment and instead of using seasonal flowers (with sunflowers in the photo), it seems that this is a code SKU for florist leftovers and rejects. I was sending for a birthday but they gave white death flowers. What an insult to the recipient. Likewise, they almost didn't make it in time for delivery and just left the vased flowers at the recipient's doorstep. Browning flowers, inappropriate for the occasion, late delivery, and a $15 hidden delivery fee that only appears at the checkout out. Do not waste your money here and buy instead from other online florists.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed July 10, 2022

    I bought a bonsai plant for a birthday and it was supposed to be delivered 2 days later. It wasn’t, so I called, was told it would be delivered next day, nope. Next day, nope, so I called and was told ups would deliver… nope.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed July 4, 2022

    They don’t actually deliver same day flowers. This is a scam. They never delivered the flowers I ordered, I called and they said they’d issue a refund and I’m still waiting. It’s not a real company and you shouldn’t use it.

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    Customer ServiceRefunds & PayoutsTimeliness

    Reviewed June 30, 2022

    Placed an order to be delivered next day, they marked the flowers as delivered but they never arrived. I call customer service and they say “sometimes the florist marks the flowers as delivered before they arrive we called but they don’t answer”. They never refunded me. Ripped off $67.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed June 30, 2022

    I placed an order for my wedding anniversary a week ago and even paid for expedited shipping on the day and an hour before it was to be delivered they send me an email saying they don’t have it. Do a substitution. They are a call center reading of a script. They refused to list a name for the florist. It’s a rip off and a scammed and my anniversary surprise was ruined. DON'T USE THIS COMPANY! They deserve a negative star for sure!

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    Sales & MarketingOnline & AppRefunds & PayoutsStaff

    Reviewed June 29, 2022

    Terrible experience! I ordered a standing flower spray for my grandmother's funeral. I live in a different state and could not attend the funeral. I purchased a HUGE beautiful standing spray and it never arrived! I could not be more saddened and disappointed! They said they will provide a refund, what does that help, it's not like I can make this situation better. It was one chance and a chance I will never have again! Beyond disappointed! I am really wondering why their website ad say they have 4.5 star reviews and I found this site and they have a 1 review! So they are thieves and liars, I really hope they are shut down.

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    Customer ServiceRefunds & PayoutsTimeliness

    Reviewed June 29, 2022

    I order a new baby girl bouquet in time for same day delivery. It was supposed to be in a keepsake glass baby block. I then got an email saying they couldn't do it in time. Ok, next day is ok. I then got an email saying that they will have to substitute the flowers, with no say by me of what they would send. They might as well have been funeral flowers. No pink girly flowers. No keepsake block. When I complained they refunded me 50%. Nothing saying they understood how disappointing it was. SAVE YOUR MONEY! We are retired and on a fixed income. So disappointing.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed June 26, 2022

    I ordered some flowers for my mom's 91st birthday on June 23. I ordered the day before her birthday (June 22) and paid the extra fee to have them delivered on her birthday (she lives near Wichita, so delivery should not have been a problem). The flowers were not delivered on her birthday. I notified the company and was told that they would refund the fee I paid for prompt delivery. The flowers were not delivered on the following day (June 24) or on June 25th. The email from the company almost indicated that they were relieved when I emailed them on June 25th and cancelled the order. They indicated that I would receive a full refund, which I assume will happen. If they only understood that I really wanted flowers delivered to my mom instead of having to find another florist in the area to reorder.

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    Customer Service

    Reviewed June 22, 2022

    I ordered flowers for my husband for our anniversary. First, I thought I was calling a florist. It is not. It is 1-800-flowers which I've been disappointed with before. When I called to reschedule the delivery because my husband unexpectedly was not going to be in the office, I couldn't. UPS had already shipped. UPS!! For flowers!? We had to go to his office that night. They were delivered to a business at 6:20 pm!! Which means, if we didn't go in, they would have sat all night with no water.

    Next, the roses could not have been any smaller!! And the balloon was a joke - maybe 3 inches!! I also paid extra to make my own vase with a picture. The paper that they print it on actually goes into the water to be seen thru the glass vase!! The paper says it's waterproof. Even if it is, I couldn't reuse it. I thought the picture would be in a protected sleeve in the vase. This was so absolutely disappointing and embarrassing to give to my husband. Do not order from either 1-800-flowers or fromyouflowers.com.

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    Customer ServiceContract & TermsSales & MarketingPunctuality & Speed

    Reviewed June 15, 2022

    I ordered an arrangement for my 91 year old Aunt. It was confirmed and said it was scheduled. It never delivered. I ordered 3 days in advance. I called to get details. They said they would call and email me back. I received nothing. Do not use this company. I should have called a local florist or I have used 1-800-flowers before and they were good. I chose this business for the $10.00 discount. Bad choice.

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    Customer ServiceSales & Marketing

    Reviewed June 7, 2022

    I ordered flowers for graduation delivery two days prior. I was pleased with communication via email, however, about 2 hours before end of day, no flowers. Contacted via email and said they contacted local florist and they were looking into delivery. Kept contacting, finally called right before end of day (6p) and they said, "Sorry local florist was now closed." Believe this is not a real floral company. BEWARE. When I called clearly not calling CT. They tried to call me back and my phone blocked call due to SPAM. Tells you everything you need to know.

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    Kevin increased rating by 4 stars.
    Customer ServiceSales & MarketingTimeliness
    After a positive interaction with fromyouflowers.com, Kevin increased their star rating.

    Reviewed June 2, 2022

    This place is a scam. I ordered flowers on Tuesday with same day delivery but they have stated twice now they have been delivered. And that's it. They never delivered anything. Do not waste your money. These people will rip you off! And there is no customer service phone number to call. Very unhappy with this company. The flowers were for my wife....

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    Refunds & PayoutsTransparency

    Reviewed June 1, 2022

    My order was not delivered on time - no explanation OR notification. They refunded the expedited delivery fee but that doesn't do any good when it was needed to be delivered. The lack of delivery caused family issues that I hope are repairable. Will not order from them again. Unreliable.

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    Customer ServiceStaffTimeliness

    Reviewed May 30, 2022

    A close family friend lost a nephew to suicide, and was absolutely despondent. Nobody from the family was in the same state at the time, so I made the dire mistake of ordering through fromyouflowers.com. I ordered the flowers at 10am on a Thursday, and purchased the expedited option (delivery within 4 hours), because we needed those flowers to get there ASAP. The flowers were not being delivered, so I basically spent the entire day with Customer Service giving me information like: "The flowers will be delivered as soon as possible." (Yeah, duh.)

    By the end of the day, the flowers had not been delivered due to an "internal error" that they had not communicated to me throughout the entire day of my calling and writing. They promised that the flowers would be delivered the next day, by 12 noon. That did not happen either, so I was on the phone non-stop with them all day long Friday as well. Finally the flowers were delivered Friday at around 7pm. By then the gesture was, of course, kind of moot. New levels of disgusting customer service.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed May 28, 2022

    Placed a order way ahead of time for a 'early' saturday morning delivery (extra fees required), did not receive a confirmation email but did not think anything of it at first. Saturday, day of delivery I contacted the live chat to check up on the delivery since it was already past 12 and still no delivery received. Live chat told me they could not fulfill the delivery in the morning and that it would be delivered before 6pm, as a 'compensation I received a 10 usd gift card' woho. At 4 pm I contacted the live chat again asking for an update, live chat redirected me to the supervisor, supervisor told me; 'Sorry the florist is not able to fulfill this order today, they will deliver the flowers on the 31st' (3 freaking days later?!). Just don't order at this company which is just a scam.

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    Customer ServiceContract & TermsTechPriceRefunds & PayoutsStaffBilling

    Reviewed May 24, 2022

    I reached out to FromYouFlowers to send flowers to my mother-in-law following her hand surgery. Note: I had tried 1-800-flowers who (strangely) refused my order because it was due to arrive 2 days prior to Mother's Day and they claimed they could not fulfill my order in Washington State. Frustrated, I looked into other vendors and landed on FromYouFlowers.

    I ordered a premium bouquet at a cost (with delivery) of $95. The picture showed a beautiful bouquet with 20-24 stems including at least 8 roses (as shown in online photo). What arrived was SADLY small. My mother-in-law sent me a photo of the arrangement when it arrived and I was aghast. A total of 8 stems. 3 small and wilted roses.

    When I called customer service they offered to resend (which I refused as it was unlikely to be any nicer...and I did not want my mother-in-law to know of our dissatisfaction). I asked for a partial refund. The company initially offered a 20% refund which I refused stating that only 1/3 of the arrangement was received. I requested a minimum of 40% (I deserved at least a 60% refund of the flowers given what was delivered).

    Being put on hold several times, the agent agreed to secure a 40% refund. However, after a hold of over 10 minutes - and a full call time of 35 minutes - the call disconnected. I received only a 20% refund of the cost of the flowers. In other words, I paid $75 for a seriously SUBSTANDARD product. I may file a dispute with my credit card company as well. But I will NEVER order or recommend this company. Hideous experience.

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    Reviewed May 22, 2022

    May 22nd, is the 42nd wedding anniversary for my sister. She lost her husband to cancer 6 years ago. Even though her husband is no longer here, I still remember their special day. I selected a beautiful bouquet called Blissfully Yours, to be sent to her. I requested that the bouquet be delivered today, Saturday, May 21, because she would probably be in church on her anniversary, May 22nd. My sister was delivered a bouquet on Thursday, May 19th. Not only was the delivery on the wrong day, the bouquet was NOTHING like what I had ordered.

    Blissfully Yours, is what I ordered, but this is what I received. It is supposed to be filled with red roses and red carnations, not yellow daisies!!!I called and reported this problem. I was offered a $20 refund and 10% off on my next order. I declined the offer and requested that my order be filled as requested. I was assured that my order would be filled as requested. Well here it is 8:30pm, and my sister still has not received her anniversary flowers!!! I AM SOOO DISSAPPOINTED!!!

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    Reviewed May 21, 2022

    I order a premium arrangement for my daughter’s first Mother’s Day. She thanked me and sent a picture of the item she received. I was shocked. It bore no resemblance to the pictured item on the company’s website. It looked like a grocery store arrangement. In all, I paid $100 for the flowers. Grocery store price, maybe ten dollars, or perhaps a Dr. Seuss character. Such a disappointment for such a meaningful occasion. The company’s response to my complaint was to credit me 20%. Note, their site offers 20% off orders. My daughter was cheated as was I. This company seems not a reputable business but rather a dispatch service for shoddy products.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed May 20, 2022

    I ordered a floral bouquet, balloons, teddy bear and box of chocolate 2 days prior to my godchild graduation. I also paid for expedite delivery so it would reach before 12 noon. The day came only flowers was delivered. They charged for expedite shipping didn't get delivered until 4 pm they also charged for same day weekend fee which was not true. I ordered on Tuesday delivery was Thursday. I called them to request a refund and the oriental rep hung up the phone on me. I called back, asked for supervisor, I requested money back. Received email stating money would be returned. Patiently waiting. If no refund definitely calling back. Will never use their services again.

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    Reviewed May 17, 2022

    I recently purchased an arrangement for my brother-in-law's funeral He loved blue, so I bought BEAUTIFUL IN BLUE BOUQUET, premium arrangement. I was SOOO disappointed when the flowers arrived, they were all yellow and the absolute SMALLEST arrangement I have seen, with more greenery than flowers. I was embarrassed to have them with all the rest of the flowers. I emailed the company, but to date NO ONE has responded. I did get an email saying my account was credited with $16.69. Was this the consolation prize? No acknowledgment, no apology, nothing. Suffice it to say I will NEVER do business with this company again. I know they call on local florists to do the arrangements. This florist was ASGFLOWERS, Best Flower Group Inc. Poor work from both businesses. I would definitely NOT recommend either company.

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    Reviewed May 17, 2022

    Purchased flowers, balloons, and chocolate for Mother's day and even paid an extra fee to ensure delivery on time, then nothing came. I called and waited many hours on hold to be told they were sorry and would deliver tomorrow. Around noon the next day I received a call from them. I hoped it was to tell me the flowers had been delivered but no, they said there had been another problem and now they would be delivered on Wednesday. Wednesday came and again no flowers. They did try to call me but I refused to answer and instead called Amazon for a refund. Thank goodness I used Amazon pay because I don't think I'd have ever seen my money back otherwise. This is a scam of a company that will disappoint your loved ones with their absence. They are cheap for a reason, they don’t actually deliver products.

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    PriceOnline & AppRates

    Reviewed May 17, 2022

    I am from Australia who want to sent my sister birthday in Washington DC. My 1st ever bad experience in online shopping. That was not delivered as I expected. There were more green and buds and small bunch and not as shows in their website. Very high price finally with delivery which has service charges expedited charges plus Tax ($23.60). There were no worth spending AUS $96 (USD $63) for such bad flower bouquet and surprises my sister birthday in USA and she has sent me pictures of near shops for $10 a bunch of roses. This was really bad.

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    Reviewed May 16, 2022

    I placed an order for a floral arrangement to be delivered for an out of state funeral. I received an email from “fromyouflowers.com” saying that the flowers had been delivered. The day of the funeral, I was notified by the funeral director that the flowers were never delivered. I called Fromyouflowers.com, and was told that they were unable to contact their florist. This company is totally unprofessional and unreliable! Since the funeral was in another state and I was unable to attend, at least I took comfort in the fact that there would be a floral arrangement representing me. I am heartbroken. And to make matters worse, I still have not received a refund.

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    Reviewed May 16, 2022

    I ordered the large arrangement for my daughter's college graduation. It was delivered as the smallest arrangement I ever saw. Had about 12 carnations, one Gerbera daisy, one rose. That was LESS than even the small display online. The large showed about a dozen small roses and at least 6 Gerbera daisies. What they sent was as small as a water bottle. I called and all they said was a 30% credit! They ruined my gift!!! Don't use them.

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    Reviewed May 15, 2022

    Ordered special flowers for my sister’s birthday. They arrived wilted, didn’t even resemble what I had chosen. Called customer service to no avail, couldn’t understand the person’s English. Never again!

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    Reviewed May 14, 2022

    I ordered a boutonniere on a Wednesday for Friday delivery. The company confirmed my order, and the online tracker confirmed that delivery was being arranged. On Friday, around 6pm, I received an email confirming that my order had been delivered. But it hadn't been. I called the company and they told me that actually, it hadn't been delivered because it was out of stock! What kind of company sends a confirmation of delivery and then waits for the customer to call to tell them that it was never even available in the first place (and, of course, they had charged me?). The only redemption here is that the company refunded my money after I asked for them to do so. There are so many other options for ordering flowers. Don't use this one.

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    Reviewed May 13, 2022

    I understand things happen, but if you are in the business of flower delivery, then that should be your focus, I was burned once when I ordered the first time and had to get a refund for flowers not being delivered after paying and then getting a confirmation stating they had been delivered when they never did, I figured ok bad day, let's try again, SAME THING AGAIN!!! This company is horrible, flowers are delivered crappy when they did show up, it was with parts of the arrangement broken and or dead, lied to multiple times when speaking to both the agent as well as management and offered a discount for the issue?!! Really!! Never ever again!!! Worst company out there!!! Buyer beware!!!!

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    Reviewed May 12, 2022

    My daughter bought two dozen roses for me from FROMYOUFLOWERS.COM and they arrived in terrible condition -- dried out, brown petals with no water reservoirs. Placing water reservoirs on each long-stemmed rose is standard practice for florists. She complained to the company which said it would replace the order. The new flowers showed up two days later in the same condition -- brown petals, dried up blossoms, and no water. PLUS her original order was for two dozen roses and the replacement contained only one dozen. My daughter has learned her lesson to use a local florist and not to go online. You can hold a local florist accountable for shabby work.

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    fromyouflowers.com Company Information

    Company Name:
    fromyouflowers.com
    Address:
    143 Mill Rock Road East
    City:
    Old Saybrook
    State/Province:
    CT
    Postal Code:
    06475
    Country:
    United States
    Website:
    www.fromyouflowers.com