fromyouflowers.com Reviews

After contacting customer service with detailed pics. The order was replaced. Yes these are better than first order but still with dead outside petals on multiple flowers. It’s just disappointing to have the same thing happen twice. I do have pictures of the latest delivery. I told my daughter to cut stems and get right into water. She will take more pictures tomorrow if needed.

Ordering online from the UK. The choice of arrangement/flowers/gifts was fantastic making for difficult decisions but the system was very clear once passed the opening order function. Experiencing doubt I had an online 'chat' confirming process which proved as easy as advised. I hope the arrangement ordered when delivered is as fresh and eye catching as that I ordered - thank you!!

I was happy with the flowers but not with the late delivery. I ordered the flowers about 4 weeks before they needed to be delivered and they arrived very late on her birthday. Not happy with this, I have ordered From You Flowers for 12/23/22. I hope she gets them earlier in the day, as I live on Australia. I have to rely you to deliver on time.

Awesome company to work with. They go beyond measures to accommodate your needs. The person I was sending flowers to passed before her birthday and have my order on hold until I update information. I hope to get the address for funeral arrangements and can upgrade my order. God bless.

Flowers were delivered timely and they were fresh and beautiful! Recipient was very pleased with the variety of flowers and the lovely vase that they were in. I would definitely recommend this company for friends and also I plan to purchase from you again.

Flower arrangement was not what I expected it to look like. The flowers were small and looked old. And the floral arrangement was very small for the amount paid. Not happy with the flowers for a funeral service. Flower arrangement was not what I expected it to look like.

It was very pretty. I liked the planter. The only complaint is it was much smaller than the picture made it appear. Maybe they should include the dimensions. Delivery was on time. I ordered it the day before the funeral.

Lovely flowers, good variety and healthy, colourful and design was as seen on the website and good timely delivery. Easy to track. Wrong balloon on the day sent but great customer service and refunded. Beautiful flowers and good value for money. Thanks.

I have used fromyouflowers.com for a few years now. Quite frankly, they are amazing. The ease of selection, payment transactions and customer service are beyond 5 stars. Their network of florists and delivery times are by far outstanding. The recipients have been overjoyed and impressed. A solid great company.

The website is easy to use, has tons of options in flowers and not too expensive. I have used From You Flowers for 2 years now and have not been disappointed. Will continue to only use From You Flowers from now on.

I ordered flowers 2 days ahead of when needed, the flowers never arrived. And this was for a dying friend's birthday, I was very disappointed. Not happy with this at all and having to scramble to make a dying person happy for a day! I would love a response on how this can be rectified.

Left the flowers outside. Didn’t knock on door..not what I order..to laugh more in my face I get a discount of $11 back from $75. What a joke..I was hoping they pick their old trashy roses back and give me my money back not ** $11… To picture the one I supposed to get and the trash they send me..not even 12 roses…

I purchased a gift to my fiancee who lives in USA, while I am Brazilian. I paid and informed the right address. UPS tried to deliver twice and I reached them to check why they couldn't. I found out that the WHOLE address I gave was wrong. It was a birthday gift that was supposed to get in Lewisport on December 7th. I bought chocolates. I sent many emails asking for a solution, I needed to change on my own (after 50 dollars in international calls, to UPS) the wrong address FromYouFlowers gave to UPS and now my fianceé still didnt receive his present.

Extremely disappointed with my order. I ordered a very beautiful (according to the picture) sympathy wreath. Totally cost was almost $250 and the actual wreath was delivered looked no more than $50. Unsatisfied & disappointed. We paid the price to get the one that fit its price, not only it looked poor but embarrassed knowing that somewhat disrespectful towards the recipient. I have pictures to show here but I don’t know if I can share. I did email to the customer service and they said they apologized and given me $40 back. I don’t feel happy with that. The one that they made was not worth that price, then they stopped communicating with me after that. To be honest I got great service from them before until this time. I would not recommended for anyone in Gilbert AZ. That was where my flowers sent.

I ordered a floral arrangement for my mother from a picture on the company website. The 74.41 dollar arrangement that arrived looked like it was made by a second grader. It had few flowers and lacked symmetry. After consulting with multiple people on the company chat line, they promised to resend a new one. I received an email from them stating that a new arrangement had delivered, but this was untrue. I'm not sure that this is a legitimate company. One of the people on the chatline wanted my mother to return the arrangement she had received, but they would not let me know which florist made it. I have pictures of the arrangement I ordered and the one that was received.

I sent my brother flowers and he sent me pictures. He said it was the most beautiful thing he ever got. So every time one of my friends gets sick or have surgery, I've been using fromyouflowers.com and they show me pictures and they say how beautiful they are. One time, the rep said that the flowers were expected for that day but it won’t make it till Monday and I said it was fine. If I order late on a weekend, they say one-day delivery. But they take the delivery charge off for one day. It's a wonderful experience. I've used them several times through the year now. Fromyouflowers.com send the most beautiful flowers and they keep me updated on delivery and when they deliver them, which was what I liked about the place.

I ordered from fromyouflowers before and it was a really nice bouquet, so I thought I'll just go back to what worked. The experience this time was easy. The woman I sent the flowers to said it was really pretty and sent me a picture that looked really nice. I would recommend this company.

I do not recommend. I haven’t had the best experience with From You Flowers but thought I’d try again since it had been awhile and other reviews seemed okay. I guess I should have known better. We paid $77.97 for a premium display for a 50th birthday. The picture on the website was gorgeous. What was actually delivered was a joke. I contacted From You Flowers and they said they could only offer a 25% refund ($15 - which was basically the service fee). I couldn’t believe it. Do not use this service - you will get cheated. I do not recommend.

Company addressed the issue, but the flowers my mom got for her birthday were still disappointing so I can't give them 5 stars for quality - but will bump up my review for their customer service. Fromyouflowers needs to do more screening when it comes to the florists they contract with.

I am satisfied with the outcome of my complaint. The company apologized to me and processed a full refund for the substandard quality of the flowers delivered to me and gave me an extra gift card. Although nothing can truly make up for the arrangements not being delivered for my friend's service I appreciate the fact they did take responsibility for it and did their best to rectify the mistake.

I placed an order for a beautiful flower delivery of pink and white lilies. What I received was 5 stems all cut the same length. It looked like something you would get from the grocery store for 9.99. I paid 60 dollars for this and it's just unsatisfactory.

I order flower and vase on pink and lavender colors which is the favor colors of my niece and I’m so upset she got a different one than that not even close what I ordered. I spent $55. They refund $19 but never again. No thanks.

This is not a second time I've used this company and have been thoroughly disappointed. I should have known better after the first time that I had to cancel and order because it never arrived. I ordered 7 hours before the deadline for the end of the day but did it with the expedited fee to get it there within a 4 hour time frame. None of the above were met. This package stated to arrive by noon tomorrow. Initially offered me a $10 gift card which would be absolutely pointless I do not plan to use this company ever again. They stated on their website that there's 100% satisfaction guaranteed and please explain to me how this would be 100% satisfaction guaranteed when none of the criteria that you offer was met.

After the initial review, I received a scripted voicemail saying they were sorry I was disappointed but sometimes substitutions are made and sent in a similar container to meet deadlines (NB: a vase is NOT similar to a woven basket). I also received a partial refund and a request to update my review. I guess something is better than nothing. However, based on my experience and other reviews, I now believe this company regularly engages in deceptive advertising and would caution anyone considering ordering from them.

Got for a friend's birthday to have them delivered to work. On the day of her birthday I got an email that they can’t be delivered until the next day. She will be out of town. If you say you are going to deliver flowers on a specific day, then get the job done. People are expecting things to be done a certain way within your business and when you inconvenience us you don’t do anything, it’s just our problem. First time dealing with this company. Guaranteed to be the last. Thank you for absolutely nothing.

I love using fromyouflowers.com. This time, I ordered for a birthday. The quality was great. The balloons still look good. I sent them to my stepmom and she sent me a picture. And she was happy with them. The color was vibrant. I was happy with it. Also, I like that fromyouflowers.com gives me an option to get a vase or not. They give you the option to purchase whatever you want, or some of the flowers come with a vase, but I like that option. And I like that they have always been very receptive. I had one issue a few years ago, and they fixed it immediately. They were good. So, I would recommend them.

I got the delivery on time and the flowers were pretty. If people need any flowers, they should get it from From You Flowers. They had the best price with the best delivery time.

I ordered flowers for my friend that I thought were absolutely beautiful. When my friend confirmed she had them, she sent me a picture of completely different arrangement. When I called about this issue, they only gave me $13 back to my card and $20 off coupon which I’m never using again so it’s a waste.

My husband’s sister loved the flower delivery. She sent us a picture and said it was beautiful. The website was easy to use so we were pleased.

This is second time I have ordered flowers. Very pleased with both orders and so were the receivers. Personally saw in person the arrangement ordered and bouquet was beautiful. My order outshined another bouquet ordered by a relative for double the money and it stunk.

My order # was **. I wanted to order 2 dozen long-stem roses, but that was not among the options (why not?) so settled for something else, because what mattered most was to get the flowers delivered that same day. I picked the "You're in my heart" bouquet minus the silly teddy bear and chocolates. On the website it says: "From You Flowers offers florist-arranged flower arrangements for delivery today in the USA. Simply place your order before 11:00 AM in the recipient's time zone and From You Flowers guarantees the florist-arranged same-day flowers will arrive in time to celebrate today's special occasion. New same-day flower delivery bouquets available, including roses delivered today."

FromYouFlowers don't ask me to edit the review then give me a refund, this is the best I like. Nov 13. They sent my friend new flowers on Nov 14, I really appreciated it. Thanks a lot.

I am absolutely disgusted. I ordered Deluxe arrangements sent to my mother and my sister for their birthdays but what was received versus what I ordered was not even close. I sent them photos and told them that I was very upset with what was received. I ordered a big and colorful arrangement that looked like roses and daisies and the spiral eucalyptus. It had oranges and yellows and reds in it. My mother's flowers, were all dark-colored mums that looked dead, with giant leaf eucalyptus stuffed in the top. They tried to match up the vase but they didn't get the flowers right at all. They agreed that it would be remade and that they would find a florist in the area to remake them and send them out. They were unable to find a florist to remake them so they offered me a refund and a complimentary bouquet delivered to my mom today which she did receive.

Ordered early am. Paid for same day delivery. Called customer service to make sure delivery was good. Did not get delivered. Customer service wanted to give me 50% off and deliver next day. Next day was Saturday. They are closed and the person to receive flowers is now out of country. Thanks so much.

I ordered a standing spray for my niece funeral 3 days in advance and asked them to be delivered the day before the service which was the 10th of November, they did not deliver, I contacted them and let them know the funeral was at 11 am the following day. I needed those flowers to be there, and they were not delivered! The worse experience ever. Since I could not attend I wanted those flowers to represent my thoughts, all I got was a bunch of I’m sorry for this inconvenience but they can’t guarantee, well why take my money and promise a delivery date the day before!!!!

I was really disappointed the arrangement was not delivered on time. And they should have did what they asked of me because of the late delivery without waiting for a response from me. Thank you and I don’t think I would use this service again.

They were nice. I ordered flowers for my cousins funeral and they were received.

My family that received the flowers tell me they were simply beautiful. Thank you. They were on time. I will keep using this company for future needs. OK, I received thank you cards from all three family members. I was pleased to hear how nice the flowers were.

Hasn't ever been easier and more satisfying service and products!!!! Will definitely use fromyouflowers.com again!!!! The website was very easy to use, had wonderful and spot on images for the products that we ordered and our family and friends received. Will recommend many many times!!!

I could not attend a friend's service and ordered flowers while in Greece to be delivered to the cemetery in NY. They arrived at the right time and were beautiful. It meant a lot that my family was represented and we were, very nicely.

The company called the owner of the spa and issued a full refund for the gift basket. Thank you very much.

I picked out a bouquet that left the design up to the florist, and to my surprise, the harmony of colors was a favorite of the recipient and mine. It was appreciated. The colors were warm and delicate, and it was appropriate for the season in which the birthday was celebrated as well.

The flowers arrived very dry. You could barely smell them. Some were even brown around the petals. Not a good look at all. I bought two separate bouquets and the plant had bugs in them and it had an odor.

Our youngest sister really loved her bouquet. She showed it off to all her Facebook (Posted a picture of it on her timeline) and offline friends. She told everyone how surprised It is beautiful and pleased she was with it.

My friend who has had more than her share of sicknesses this year couldn't stop raving about the beautiful presentation. She said the fruit was the best she's tasted in a long time and it made her day. Four of us sent this to her and she was so appreciative.

First flowers delivered died within 24 hours after being shipped on a Wednesday and delivered on a Friday with no water. Second flowers after an email were delivered to replace and looked stunning. Really beautiful. Thank you for fixing the issue!

I was quite disappointed with the flowers that were sent to my sister in law. Look nothing like the pictures of the Pink Birthday bouquet. Yes I was given an additional discount but will not be using this flower store again.

I ordered the Fall Fantasia - the most expensive version and what was delivered was not that. Very embarrassing since this was sent to a colleague who was retiring. So disappointing! I feel a cheaper version of what I ordered was delivered. If they could not deliver what I ordered I should have been informed. Will hesitate before ordering again.

I've used this company many times and love the arrangements and fresh flowers. They always fresh flowers and greenery. I also love the additional items that they offer for you to add to your order such as teddy bears, etc. I will continue to be a repeat customer.

Fromyouflowers has a magnificent selection of beautiful bouquets and gifts that will make any recipient's day. Best of all, they offer fast, responsive service that makes any sender's day. My order was handled professionally and in a timely manner and I couldn't have been happier. The bouquet was absolutely beautiful, too!

The roses were delivered a day later than I expected. They were beautiful, however, and exactly what I was hoping for my friend, Rose. My friend is elderly, had just returned home from a quadruple bypass, and was beyond thrilled.

Always arrives on time and in beautiful condition. There have been occasions when the bouquet I chose is not available, but they always put together an arrangement as close as possible. I appreciate that, and whomever I send them to are pleased.

Flowers were never delivered. Paid extra for weekend delivery. Very disappointing. Dealt with Amex as no one could help me when I contacted your office. Only compensation was credit on another order. Not interested in any response going further. Please unsubscribe me from any future mailings.

I ordered the cancer one for a friend of mine that is battling Breast cancer. She absolutely loved it and sent me pictures and I was so relieved and happy with this order. I am sure I will definitely order from you again, and I would also recommend this place

While the florist sent the completely wrong flowers to a funeral, the company did issue a full refund. I can’t do anything about the wrong flowers being delivered, but the company did finally do the right thing by issuing a refund.

My mom loved the flowers. Delivered on time and brought a smile to her face! They were fresh and beautiful as pictured. The card was just as I stated as well! I will order again for any occasion. Thank you for helping me from miles away.

The recipients of the orders absolutely loved their gifts! They especially liked that they received a balloon with their bouquet of flowers. I liked that we had the option of sending a balloon and/or candy with the order. We were very happy with this service! This service was recommended by a friend and I would recommend this service to family members, co-workers and friends!

I do not believe a box of chocolates was delivered with the flowers, thought that's what I ordered. Otherwise, flowers were fine. They weren't as colorful as I expected, but the person I sent them to seemed to appreciate the gesture nonetheless.

I was looking for a local florist in Engelwood NJ and the website directed me to fromyouflowers. I am ordering for a funeral with three days notice in October 2022. The day of the funeral I did not notice our flowers. I asked about it and was told the funeral home did not receive anything! A few days later I called to ask about the delivery and kept getting recordings. I finally received an emailed three days later with an apology. So unless I called them, they would have never emailed me, and took my money. I called again from a different phone and a person picks up. I asked for a refund. She instead offers to send flowers and Would have to ask special permission for a refund. They gave a refund. This was a funeral with multiple people grieving. This can’t be refunded. Terrible service.

Thank you for the refund.

I ordered flowers for my sister's birthday. She called me to thank me so I knew it was delivered. I also got an email saying that it was delivered.

One time, the flowers died and new ones were sent. Also, I wanted to express my disappointment with the flowers. We paid for the larger arrangement and thank goodness we asked the recipient to take a photo because it looked just like the first option. Other than that, I've been a very satisfied customer for many years. They offer great variety and I would definitely recommend them still as this is a one-off thing. They don't always know what the vendors they reach out to are gonna provide. I'm gonna call them and hope they'll offer me a credit.

I ordered once from this company and the flowers were underwhelming but on time. I figured I would try them again for a friend who had surgery. I ordered on a Monday for same day. I was told they would be delivered that day. Later in the day I received a small refund and an apology saying they could not deliver but would the next day. I wasn’t happy. Well day two came alone and I get another sorry message saying they would now be delivered the next day. I was offered an upgrade and a small refund again, but I just wanted the flowers to get where they were supposed to go. By the time they told me on day two that they wouldn’t be delivered until day 3, it was too late in the day to order elsewhere. I will not be using this company again.

I have been a faithful customer of this company for many years - No more! I ordered a "Sunny Pumpkin" arrangement for a loved one who just had major surgery. The arrangement, as pictured, consisted of sunflowers, orange roses and hypericum. I even had the associate confirm with the florist, while I was on the phone placing the order, that the flowers would be delivered as pictured - Despite confirming, the florist lied. The arrangement delivered had 1 sunflower, cheap daisy mums and LOTS of filler greens - Not remotely like what was pictured. I called to complain and managed to have them deliver another arrangement as pictured. That arrangement arrived 4 days later and still wasn't right - The majority of the flowers were magenta carnations - Yuck! Don't waste your time - If you want your loved one to receive flowers as pictured online, this company is not for you! Customer service is no longer in their vocabulary.

I order flowers for my mom birthday on the 17th of this month. I get a email saying my order is delivered but we are in the house waiting on the delivery. Nothing ever came. Then they tell me it still on the truck. We waited all day and still no delivery. I’m trying to get a refund on my credit card or open up a dispute with my bank to try and get my money back.

Have you ever went to the Mojave desert? Most of us have not, but fromyouflowers gave me that opportunity when they sent me a “florists choice bouquet”, and it had what looks like tumbleweed and wheatgrass, with one pink carnations and one pink rose in it. This place charges you so much money for weeds. I feel like this bouquet should be named “the grapes of wrath” bouquet, and that’s doing it Justice. My mom is sweet so she’s pretending to be ok about it but I’m embarrassed that it was even sent to her looking like this. Then, the card looks like it’s been written by a 5 year old. Please don’t order from these scam artists! Do yourself a favor, go pick some grass and leaves next time before you pick this place.

As noted above, I received a dozen red roses on Friday afternoon. They were already in the wilting process, but there is always hope. By Saturday they were virtually dead. When we got in touch with them (with picture evidence) they expressed sorrow and offered us a 25% refund. What a joke. When this has happened in the past (rarely) I have always received an apology as well as a replacement order. This place is the worst.

Paid a rush fee on Thursday afternoon to have them delivered on Friday. Florist said they could do it. Got an automated email on Saturday informing me that they didn't deliver and it would be Monday before they sent the flowers. That's 3 days after her birthday. Waste of money. Plenty of other florists could have delivered as promised. Don't use this company.

I ordered flowers for my Aunt's 90th birthday to be delivered October 8th and they were perfect. From You Flowers value was amazing and it was fast and easy to order on the website. I will order again.

First, I've used this online business at least three times without any issues. Each flower arrangement was fresh and beautiful. There's three price choices. I always use the middle or "deluxe" choice. This time I'd ordered "purple morning melody" for my niece. When I called her the flowers had not been delivered, even though my Gmail receipt showed a delivery. I called customer service and received a quick response from a representative. I explained what had happened. He contacted the flower shop while I was on hold. Someone from the shop said that the arrangement was delivered. I told the rep that I always had a photo sent to me by family when I ordered flowers. I received an apology and also a partial refund of $29.00 (rounded).

I placed an order online Saturday, October 8th for same-day delivery. Upon following up with no updates I spoke to a representative who told me the delivery would be attempted the next day Sunday, October 9th. I called twice on Sunday to make sure the delivery would happen BEFORE 4 pm. One representative called the florist (no answer) and reassured me that it would get there after they notate the records. Upon calling a third time I was told the florist was closed. This was NEVER communicated to me or on the website. My arrangement was supposed to be a surprise for a friend's big day and they dropped the ball twice. The lack of communication resulted in the recipient not receiving the surprise on the only day they were in town. I requested a refund and they offered a 30%. Please do yourself a favor and order from somewhere else!!!!

I ordered a bouquet, balloon and card for a sick relative, to be delivered that day. No email after order, no receipt, no confirmation, no order number....Nothing. After several attempts, I got through and received an order number. The flowers were not delivered that day, nor did they contact me. I finally got them at 6:00 pm and was told that all attempt was made, but it was unsuccessful. My relative is home in bed with a caretaker----I suspected that no attempt was made and I was right. The next day I waited 12 minutes on the phone to reach someone--very bad connection, very difficult accent. I was told that the flowers would be derived after noon and that same day charges would be deducted. I don't expect them to contact me but I will continue to contact them (six times so far) to find out how this all ends. Was reading about quality of merchandise delivered, but I haven't gotten there yet.

Ordered an arrangement the deluxe version, for an extended family member's funeral. The flower quantity was 3x less. When I sent a picture to them, they refunded $16 of $75. I sent another photo of what I thought I was ordering from their website, they sent another refund of $11. Although they have a 100% customer satisfaction. Still not 100% satisfied, these flowers were important to me as I was unable to attend the funeral and a small way to let family members know I was thinking of them. It was way too small. They claimed the 3rd party florist does their best to replicate/duplicate the original. I asked would that include using the same amount of flowers because that is where they fell way short. I do NOT recommend "From You Flowers".

This service shows beautiful floral pieces and promises same day delivery. 3 days later I am still waiting for delivery. I was offered the opportunity to cancel and did. I will never use them or any internet service for flowers again. Cannot understand people answering their phone. Probably another business in the Philippines, which is fine if they could actually deliver what is promised. Never again!

Rec’d an email from company after flower delivery was made saying they substituted a similar arrangement. It looked nothing like what I ordered and was a terrible value for my money. Avoid this company. You don’t get what you paid for!!!

We ordered a $59.99 bouquet of flowers and received what looked like a $10 grocery store bouquet. It looked nothing like the picture and it didn’t come with the greeting card note we requested either. The picture looked lush and full and the actual flowers were anemic. When I called to complain they did not seem to care and they offered me a 20% off my next order. I also explained that the third party company that they used clearly are terrible and they should think about not doing business with them and they basically dismissed it. But looking at their reviews it makes sense because their reviews are even lower. I am so disappointed with the results of our order and how the company dealt with our complaint. I would never order from them again and warn everyone to never use this company. It’s a complete scam.

Do nottt ever order flowers from this company. They are a rip off. I order some flowers and when they arrive it was the total opposite of what I ever and they said they can't refund my money back. The flowers that was delivered was some flowers out of someone yard. It was horrible.

This company is such a scam. I ordered two arrangements of flowers to be delivered the next day, and they never got them on the scheduled time. The flower arrangement that I ordered were totally different than what was advertised in the pictures online. The chocolates that order with them were completely melted and mushed up. The balloons that I paid worst quality than a dollar store ballon. I spent over $200 here, please do not spend money here. You will not get your money back.

I placed an order on Tuesday, for flowers to be delivered to my friend's funeral Saturday by 1 PM. To make a long story short the flowers never made it! What is the point of placing an order in advance, several days in advance at that if it’s still not going to be there on time? I will never use this company again for anything . I’m truly disappointed and hurt. The flowers never made the funeral. Thanks for nothing.

I placed an order for a "Deluxe" arrangement of flowers to be delivered to our daughter after delivering a baby. I paid the extra fee to ensure delivery that same day. It wasn't - It arrived the next day and was not anywhere close to the arrangement pictured online. I was given a small "credit" which needed to be used for a future purchase with an EXPIRATION date of today (less than a week after the original order). When I attempted to use the credit it would not allow for any other discount to be applied. I will NEVER order from this company again.

They charged expedited deliver fee, but they did not deliver in time. There is no manager you can speak to address your issue. There is no US based customer service. They seems to be taking your order and later they will dis-honor the delivery time. Many excuses, such as local company did not arrange, product was not available first time. AVOID this company AT ANY COST!!!

Purchased flowers and spent $75. I received the tracking information, it was out for delivery at 10 AM in the recipient’s town and they did not receive it until 8 PM. Once we open the flowers they were dead, smashed, and no water. Who knows how long it had been that these flowers did not see water. So embarrassing. When I reached out to them to express my dissatisfaction they told me they would send another bouquet. I said no thank you, they had already received dead flowers and we did not want more. I asked for a refund and received only $12 in refund. Whatever you do DO NOT waste your money with them.

This company delayed delivering my order for 3 days straight. They sent me emails stating that they couldn't deliver on the day I requested. The next day they sent me another email stating they would get delivered AFTER the birthday that I wanted them for. A third email came that they would deliver them on the 3rd day. I called my bank, but they said to contact the company first before filing a complaint. So I sent an email telling them to cancel the order. They still wouldn't give me a refund, and sent me a Gift Certificate number to use on my next order. I just tried to use the gift certificate number, and the order wouldn't take. These people are FRAUDS, FRAUDS, FRAUDS. And there is no one to help me.

My whole experience seems like a scam, and they have completely ruined my opportunity to support a friend in her time of need. I ordered flowers for same-day delivery from their "Same Day" selection. A while later I received notice they would not be able to deliver same-day, and they would refund my same-day fee and the flowers would be delivered the next morning. Here it is the next evening, and still no delivery. Customer service keeps telling me "they will get there today" but can't give me any details, and don't seem to care this was supposed to be delivered yesterday, and then changed to this morning. I only chose this company because of the same-day, and only choose not to cancel because by the time I received the notification I couldn't get the same day. It was too late to try any other service, and I believed they would be delivered early the next day.

This is the worst place to order flowers from. I ordered some and they had 3 different sizes and the cheapest one wasn't available so I had to order the most expensive. When they were delivered she posted a picture on Fb and thanked me for them. I couldn't believe what I seen. The flower arrangement was smaller than the cheapest one that was unavailable. I called and they blamed the florist. I called the florist to find out they lied to them and that's what they said was ordered. I was promised another delivery would be sent that day and was told it was also delivered only to find out the next day from here that another delivery wasn't possible so they will refund me 26.00. What about the 72.00 I paid for them. This place is nothing but a scam. Order at your own risk.

Please stay away from this company. I ordered the Sunny Thoughts Bouquet. I paid a total of 70 US Dollars for this product and they sent flowers that were completely different colors and completely different kinds from what I wanted. It came on time, but was completely incorrect. After talking with an agent for 45 MINUTES, I finally got a refund. PLEASE STAY AWAY. IT ISN'T WORTH YOUR TIME!

I have ordered from this company 5 times now. Each time I’ve been disappointed. Bouquets have been small, substitutions not equitable to what was ordered, flowers not delivered when they claim they were. My most recent order was unacceptable though. I ordered the Deluxe Colton Candy bouquet for a dear aunt’s birthday. My mom, her sister, had just passed away and this was her first birthday since. Pink roses were her favorite. I ordered deluxe because the site said the smaller size was not available. What was delivered appeared to be white and purple carnations and 2 red roses from a local grocery store. Instead of 25-30 stems, about 12 in s cheap vase without even a ribbon. It didn’t appear there was any attempt at all to deliver what I wanted or even substitute anything close to equitable. I was embarrassed and extremely dissatisfied.

I ordered flowers that were supposed to be delivered on a Friday. That day I received an email saying they were delivered, but this was not true. It turns out the flowers were returned to the florist, and no one told me until Saturday. They then assured me the flowers would be delivered on Monday, but they didn't arrive then either. Then they said Tuesday and it didn't come then either. Then they said Wednesday and it still didn't come so I cancelled the order. Not a good company at all.

We were so satisfied with the arrangements sent to the church. They were filled fully and with fresh blooms. The white standing cross with red rose break was exceptionally beautiful. The white wreath was magnificent on the altar. We would order from them again and again. Everyone complimented us on the elegant arrangements.

After a terrible experience with this company and the floral arrangement that was delivered versus the one I ordered this company has reached out to me offering 1/4 in monetary reimbursement. I explained the money back wasn’t going to rectify my embarrassment of the flowers that were delivered to some very dear friends. They again responded and have told me they are going to re deliver another arrangement plus give me a generous refund. Hoping this happens to my satisfaction. I will actually give another review in a more positive light.

Product delivered by local florist did not remotely resemble ordered product via FromYouFlowers.com Internet company. I did not have knowledge which local florist would deliver product. Local florist was not given sufficient info on desired dish garden plant that was requested. No description or picture to use by local florist. Plant ordered was a plant dish garden in a ceramic dish. Plant received was contained in an undesirable wicker basket with handle. Plant variety selected by florist was very different and not desirable. Unable to add pictures here. Did not see product until delivered. Local florists are given choices for substitution but this was not a good substitution. Very disappointed. Be careful when ordering from this on-line company. Better to visit local florist on-line or in person.

I ordered flowers for a friend's birthday to be delivered today. I gave specific information about what time she was leaving work and they never showed up. I even paid an expediting fee. They had 8 hours and not even a phone call. They said it was coming from a local flower shop but were unable to provide that information for me to call them directly to get an ETA. I understand the privacy policies but how about ask them to contact the customer. I am asking for a full refund. I will never order anything from them again.

I selected a lovely arrangement to be sent to a friend, and what was delivered looked like a cheap grocery store bouquet. I was embarrassed by it. They do not check on the quality of local florists they use.

I ordered a beautiful arrangement. I ordered the deluxe, as it said that was what was pictured. The delivery was not in the time frame specified. I paid the extra fee so it would be. The flowers are not the same. The delivery was left on the front porch in 95 degree humid weather and no phone call was made, even though I provided a phone number. I will not order from them again.

Fromyouflowers did finally get back with me, about the above item and issue, I am happy to say, that the flowers were finally delivered a few days later, after many calls, and emailing, even though the flowers were not delivered on time, it did work out, lessons learned.

This will be the first and last time that I do business with this company. We ordered three flower arrangements. One was correct because it was a plant. The other two were supposed to be arrangements with succulents and roses and a pretty extra type of flower. What we received were carnations with a couple of roses and a basic type of flower. Purchasing three flower arrangements is a worthy investment and to receive carnations for me is completely unacceptable. These were for a funeral and should have been what was expected by the picture. I believe this company does this on a regular basis based on the reviews that I have seen. I always check with the recipients and have them send a picture so that I can compare and make sure that the quality and care that I took and choosing the arrangement is acceptable.

Ordered a thank you bouquet of flowers for a friend of us, order never delivered, tried to chat online. No one was there to attend to my chat, chat was sent offline, never received a reply, called the website contact number two times on different times to check on the order, very unexperienced agents. Frustrating, kept asking questions to verify the order, more than 6 questions asked on every details of the order, one call with an agent finally I passed the verification process then promised the order will be delivered asap on the same day. Never happened, the 2nd agent couldn't verify the account then he hang the line, never faced such a terrible service in my life.

I ordered flowers with a balloon and box of chocolates for my daughter's birthday. She lives in Austin and I live in the Dallas area. What I ordered and what she received look nothing alike. I paid for the upgraded flowers and the ones she got were already wilting and had brown edges and was not full or the same flowers as in the pics. There was no happy birthday sign in the flowers like shown in the pic and the "box" of chocolates was a tiny bag of Hershey's miniatures. I contacted the company and they tried blaming it on the hot weather. My daughter works from home and was there to receive the flowers. Their only solution was to deliver her a teddy bear. I said, "No, she's 25 and doesn't need a teddy bear. I would like you to re-do the flowers" and they said they would contact me but I haven't hear from them. I will never use this company again.

I placed an order around two weeks early for 2 dozen mixed color roses and one birthday vase and one clear vase. They contact me like the evening before they are to be delivered and say no one had roses. Ridiculous. They are substituting with other flowers that will be just as pretty. That's a laugh. They sent one bouquet in an ugly vase. It had 3 roses and some lilies and what looks like daises and some other ugly flowers. You have to face it to a wall because back side is greenery. No birthday vase and no clear vase. They sent a little discount and a certificate towards more of their horrible service. Also included photo of what I had ordered buy they said they couldn't do at the last minute.

I order a beautiful bouquet of sunny tulips yellow and purple online from their website, my mom received it on time, 4 days later my mom told me the flowers never opened, I sent an email and pictures, their response was positive. They apologize and told me they were sending a new bouquet, I told them that I would like to change the flowers which they refused, however what really got me is that instead of fixing the issue immediately they took one month to tell me that the flowers I requested were out of stock and if I wish to change, after one month later of my mother birthday she received her new flowers, horrible experience.

Flowers were not as described at all. I don’t think it was the company because I think they give flower shops the orders to fill but the flower shop in Spokane Washington did a lousy job. Then they had them deliver flowers again and they were just as bad. The 100% guarantee is not a moneyback guarantee. They did end up giving me a 30% discount and a $20 gift certificate which I probably will never use. I just think they should be more careful who they use to fill orders. Extremely dissatisfied! The bouquet I bought is called bright blue skies bouquet check out the picture on the Internet and then check out the picture of what I got.

For my boyfriend's mother's birthday we picked out a rose birthday arrangement. The picture showed this beautiful display of brightly colored roses wrapping around a stunning script happy birthday sign in a clear vase. What I got was absolutely hideous. Thank god I ordered them to be delivered to myself because when I opened my door and saw the mess in a pot this man was holding, I almost cried. There was no pattern, it was scattered roses, some wilted, with a massive ugly green sponge wrapped in a even uglier green stripped seaweed looking thing inside the clear vase. Looked NOTHING like the picture. I got them delivered a day before we needed to give them to his mom. Out of desperation I literally took the whole display apart, pulled up the picture from the site and did my best to make it look beautiful.

Delivery was not made, 2 days in a row. I paid for expedited service. When the flowers did not arrive, I called and they gave me the expedited service fee back and assured me they would be delivered that day. After 4 phone calls and no delivery, they said the florist was not answering so they would be delivered the next day. A supervisor sent an email stating they were going to use a preferred provider and they would be delivered. When they did not show up again, customer service informed that the same florist had been assigned, not a preferred one and they would not answer the phone. They do not want to refund my money, they want to assign another florist and have them delivered on Monday, for a birthday and delivery that was scheduled for Friday. The company is not truthful and does not care about whether or not they deliver as promised. Would not recommend.

This site scams you into believing the flowers will be delivered the same day. You can also choose an option to have the flowers delivered in a four-hour window, which I did. After checking the status of my order after five hours and six hours, the order had barely been started. I started a chat with them and was told that the delivery could not be actually guaranteed. I demanded my money back, which they said that they are refunding, although I also started a fraud investigation with my credit card, but I missed the chance to have flowers delivered to my friend when she needed them. Do not buy from the site. They are a total scam.

I ordered 3 days in advance. Not sure what to get, I ordered their florist choice arrangement which boasted fresh seasonal flowers that will not disappoint, with sunflowers on the picture. Arrangement was a disappointment and instead of using seasonal flowers (with sunflowers in the photo), it seems that this is a code SKU for florist leftovers and rejects. I was sending for a birthday but they gave white death flowers. What an insult to the recipient. Likewise, they almost didn't make it in time for delivery and just left the vased flowers at the recipient's doorstep. Browning flowers, inappropriate for the occasion, late delivery, and a $15 hidden delivery fee that only appears at the checkout out. Do not waste your money here and buy instead from other online florists.

I bought a bonsai plant for a birthday and it was supposed to be delivered 2 days later. It wasn’t, so I called, was told it would be delivered next day, nope. Next day, nope, so I called and was told ups would deliver… nope.

They don’t actually deliver same day flowers. This is a scam. They never delivered the flowers I ordered, I called and they said they’d issue a refund and I’m still waiting. It’s not a real company and you shouldn’t use it.

Placed an order to be delivered next day, they marked the flowers as delivered but they never arrived. I call customer service and they say “sometimes the florist marks the flowers as delivered before they arrive we called but they don’t answer”. They never refunded me. Ripped off $67.

I placed an order for my wedding anniversary a week ago and even paid for expedited shipping on the day and an hour before it was to be delivered they send me an email saying they don’t have it. Do a substitution. They are a call center reading of a script. They refused to list a name for the florist. It’s a rip off and a scammed and my anniversary surprise was ruined. DON'T USE THIS COMPANY! They deserve a negative star for sure!

Terrible experience! I ordered a standing flower spray for my grandmother's funeral. I live in a different state and could not attend the funeral. I purchased a HUGE beautiful standing spray and it never arrived! I could not be more saddened and disappointed! They said they will provide a refund, what does that help, it's not like I can make this situation better. It was one chance and a chance I will never have again! Beyond disappointed! I am really wondering why their website ad say they have 4.5 star reviews and I found this site and they have a 1 review! So they are thieves and liars, I really hope they are shut down.

I order a new baby girl bouquet in time for same day delivery. It was supposed to be in a keepsake glass baby block. I then got an email saying they couldn't do it in time. Ok, next day is ok. I then got an email saying that they will have to substitute the flowers, with no say by me of what they would send. They might as well have been funeral flowers. No pink girly flowers. No keepsake block. When I complained they refunded me 50%. Nothing saying they understood how disappointing it was. SAVE YOUR MONEY! We are retired and on a fixed income. So disappointing.

I ordered some flowers for my mom's 91st birthday on June 23. I ordered the day before her birthday (June 22) and paid the extra fee to have them delivered on her birthday (she lives near Wichita, so delivery should not have been a problem). The flowers were not delivered on her birthday. I notified the company and was told that they would refund the fee I paid for prompt delivery. The flowers were not delivered on the following day (June 24) or on June 25th. The email from the company almost indicated that they were relieved when I emailed them on June 25th and cancelled the order. They indicated that I would receive a full refund, which I assume will happen. If they only understood that I really wanted flowers delivered to my mom instead of having to find another florist in the area to reorder.

I ordered flowers for my husband for our anniversary. First, I thought I was calling a florist. It is not. It is 1-800-flowers which I've been disappointed with before. When I called to reschedule the delivery because my husband unexpectedly was not going to be in the office, I couldn't. UPS had already shipped. UPS!! For flowers!? We had to go to his office that night. They were delivered to a business at 6:20 pm!! Which means, if we didn't go in, they would have sat all night with no water.

I ordered an arrangement for my 91 year old Aunt. It was confirmed and said it was scheduled. It never delivered. I ordered 3 days in advance. I called to get details. They said they would call and email me back. I received nothing. Do not use this company. I should have called a local florist or I have used 1-800-flowers before and they were good. I chose this business for the $10.00 discount. Bad choice.

I ordered flowers for graduation delivery two days prior. I was pleased with communication via email, however, about 2 hours before end of day, no flowers. Contacted via email and said they contacted local florist and they were looking into delivery. Kept contacting, finally called right before end of day (6p) and they said, "Sorry local florist was now closed." Believe this is not a real floral company. BEWARE. When I called clearly not calling CT. They tried to call me back and my phone blocked call due to SPAM. Tells you everything you need to know.

This place is a scam. I ordered flowers on Tuesday with same day delivery but they have stated twice now they have been delivered. And that's it. They never delivered anything. Do not waste your money. These people will rip you off! And there is no customer service phone number to call. Very unhappy with this company. The flowers were for my wife....

My order was not delivered on time - no explanation OR notification. They refunded the expedited delivery fee but that doesn't do any good when it was needed to be delivered. The lack of delivery caused family issues that I hope are repairable. Will not order from them again. Unreliable.

A close family friend lost a nephew to suicide, and was absolutely despondent. Nobody from the family was in the same state at the time, so I made the dire mistake of ordering through fromyouflowers.com. I ordered the flowers at 10am on a Thursday, and purchased the expedited option (delivery within 4 hours), because we needed those flowers to get there ASAP. The flowers were not being delivered, so I basically spent the entire day with Customer Service giving me information like: "The flowers will be delivered as soon as possible." (Yeah, duh.)

Placed a order way ahead of time for a 'early' saturday morning delivery (extra fees required), did not receive a confirmation email but did not think anything of it at first. Saturday, day of delivery I contacted the live chat to check up on the delivery since it was already past 12 and still no delivery received. Live chat told me they could not fulfill the delivery in the morning and that it would be delivered before 6pm, as a 'compensation I received a 10 usd gift card' woho. At 4 pm I contacted the live chat again asking for an update, live chat redirected me to the supervisor, supervisor told me; 'Sorry the florist is not able to fulfill this order today, they will deliver the flowers on the 31st' (3 freaking days later?!). Just don't order at this company which is just a scam.

I reached out to FromYouFlowers to send flowers to my mother-in-law following her hand surgery. Note: I had tried 1-800-flowers who (strangely) refused my order because it was due to arrive 2 days prior to Mother's Day and they claimed they could not fulfill my order in Washington State. Frustrated, I looked into other vendors and landed on FromYouFlowers.

May 22nd, is the 42nd wedding anniversary for my sister. She lost her husband to cancer 6 years ago. Even though her husband is no longer here, I still remember their special day. I selected a beautiful bouquet called Blissfully Yours, to be sent to her. I requested that the bouquet be delivered today, Saturday, May 21, because she would probably be in church on her anniversary, May 22nd. My sister was delivered a bouquet on Thursday, May 19th. Not only was the delivery on the wrong day, the bouquet was NOTHING like what I had ordered.

I order a premium arrangement for my daughter’s first Mother’s Day. She thanked me and sent a picture of the item she received. I was shocked. It bore no resemblance to the pictured item on the company’s website. It looked like a grocery store arrangement. In all, I paid $100 for the flowers. Grocery store price, maybe ten dollars, or perhaps a Dr. Seuss character. Such a disappointment for such a meaningful occasion. The company’s response to my complaint was to credit me 20%. Note, their site offers 20% off orders. My daughter was cheated as was I. This company seems not a reputable business but rather a dispatch service for shoddy products.

I ordered a floral bouquet, balloons, teddy bear and box of chocolate 2 days prior to my godchild graduation. I also paid for expedite delivery so it would reach before 12 noon. The day came only flowers was delivered. They charged for expedite shipping didn't get delivered until 4 pm they also charged for same day weekend fee which was not true. I ordered on Tuesday delivery was Thursday. I called them to request a refund and the oriental rep hung up the phone on me. I called back, asked for supervisor, I requested money back. Received email stating money would be returned. Patiently waiting. If no refund definitely calling back. Will never use their services again.

I recently purchased an arrangement for my brother-in-law's funeral He loved blue, so I bought BEAUTIFUL IN BLUE BOUQUET, premium arrangement. I was SOOO disappointed when the flowers arrived, they were all yellow and the absolute SMALLEST arrangement I have seen, with more greenery than flowers. I was embarrassed to have them with all the rest of the flowers. I emailed the company, but to date NO ONE has responded. I did get an email saying my account was credited with $16.69. Was this the consolation prize? No acknowledgment, no apology, nothing. Suffice it to say I will NEVER do business with this company again. I know they call on local florists to do the arrangements. This florist was ASGFLOWERS, Best Flower Group Inc. Poor work from both businesses. I would definitely NOT recommend either company.

Purchased flowers, balloons, and chocolate for Mother's day and even paid an extra fee to ensure delivery on time, then nothing came. I called and waited many hours on hold to be told they were sorry and would deliver tomorrow. Around noon the next day I received a call from them. I hoped it was to tell me the flowers had been delivered but no, they said there had been another problem and now they would be delivered on Wednesday. Wednesday came and again no flowers. They did try to call me but I refused to answer and instead called Amazon for a refund. Thank goodness I used Amazon pay because I don't think I'd have ever seen my money back otherwise. This is a scam of a company that will disappoint your loved ones with their absence. They are cheap for a reason, they don’t actually deliver products.

I am from Australia who want to sent my sister birthday in Washington DC. My 1st ever bad experience in online shopping. That was not delivered as I expected. There were more green and buds and small bunch and not as shows in their website. Very high price finally with delivery which has service charges expedited charges plus Tax ($23.60). There were no worth spending AUS $96 (USD $63) for such bad flower bouquet and surprises my sister birthday in USA and she has sent me pictures of near shops for $10 a bunch of roses. This was really bad.

I placed an order for a floral arrangement to be delivered for an out of state funeral. I received an email from “fromyouflowers.com” saying that the flowers had been delivered. The day of the funeral, I was notified by the funeral director that the flowers were never delivered. I called Fromyouflowers.com, and was told that they were unable to contact their florist. This company is totally unprofessional and unreliable! Since the funeral was in another state and I was unable to attend, at least I took comfort in the fact that there would be a floral arrangement representing me. I am heartbroken. And to make matters worse, I still have not received a refund.

I ordered the large arrangement for my daughter's college graduation. It was delivered as the smallest arrangement I ever saw. Had about 12 carnations, one Gerbera daisy, one rose. That was LESS than even the small display online. The large showed about a dozen small roses and at least 6 Gerbera daisies. What they sent was as small as a water bottle. I called and all they said was a 30% credit! They ruined my gift!!! Don't use them.

Ordered special flowers for my sister’s birthday. They arrived wilted, didn’t even resemble what I had chosen. Called customer service to no avail, couldn’t understand the person’s English. Never again!

I ordered a boutonniere on a Wednesday for Friday delivery. The company confirmed my order, and the online tracker confirmed that delivery was being arranged. On Friday, around 6pm, I received an email confirming that my order had been delivered. But it hadn't been. I called the company and they told me that actually, it hadn't been delivered because it was out of stock! What kind of company sends a confirmation of delivery and then waits for the customer to call to tell them that it was never even available in the first place (and, of course, they had charged me?). The only redemption here is that the company refunded my money after I asked for them to do so. There are so many other options for ordering flowers. Don't use this one.

I understand things happen, but if you are in the business of flower delivery, then that should be your focus, I was burned once when I ordered the first time and had to get a refund for flowers not being delivered after paying and then getting a confirmation stating they had been delivered when they never did, I figured ok bad day, let's try again, SAME THING AGAIN!!! This company is horrible, flowers are delivered crappy when they did show up, it was with parts of the arrangement broken and or dead, lied to multiple times when speaking to both the agent as well as management and offered a discount for the issue?!! Really!! Never ever again!!! Worst company out there!!! Buyer beware!!!!

My daughter bought two dozen roses for me from FROMYOUFLOWERS.COM and they arrived in terrible condition -- dried out, brown petals with no water reservoirs. Placing water reservoirs on each long-stemmed rose is standard practice for florists. She complained to the company which said it would replace the order. The new flowers showed up two days later in the same condition -- brown petals, dried up blossoms, and no water. PLUS her original order was for two dozen roses and the replacement contained only one dozen. My daughter has learned her lesson to use a local florist and not to go online. You can hold a local florist accountable for shabby work.

I ordered flowers for my mom for Mother's day. Two weeks in advance mind you, to be delivered the day before. On the date they were supposed to be delivered no show. I called customer service, and was greeted by a very bored unprofessional rep who insisted that they'd be delivered on May 11th, because that was the earliest day for redelivery. May 11th came and went still no delivery. I called again this time asking for a full refund. Once again a different, but nonetheless bored sounding rep answered my call. That is until I asked for a refund. Then she was all business and letting me know that she could have the flowers delivered today.

With Mother's Day weekend coming up, the email ad for placing a special flowers order to be guaranteed for delivery for Mother's Day struck a chord for our family. We were excited after we placed the order, then an unexpected email came to our inbox offering an "additional $10 discount" on a 2nd consecutive order for Mother's Day. We finished the payment for the 2nd order, but the charge was the same amount as the 1st order. The agent on the chat line ended up helping us cancel the 2nd order that ended up being a fraudulent offer after all.

My synopsis: MISMANAGEMENT: May 2, I ordered a Mother's Day (May 8) arrangement for delivery THU/FRI May 5 or 6. I was notified it had been delivered THU May 5. When I called the recipient, she had not in fact received it. I called their 800 number. The person apologized, and said that although the Florist had it, they did not have sufficient drivers to make the delivery. He assured me it would however be delivered by Sunday May 8. It wasn't.

Look at the pictures: my husband spend $80 on this pathetic floral arrangement that looks nothing like what was pictured. Avoid using this company! They are an absolute scam. Called customer service and got zero help.

If I could rate a ZERO I would. I ordered flowers for mother's day for my mother and my step-mom. My mother's arrangement arrived sadder than store bought flowers from the grocery store being left in the heat despite paying for a premium arrangement at $65. I also sent flowers to my step-mom with delivery between May 4th and May 6th ahead of Mother's Day weekend. I was notified on May 5th that there was an issue with the delivery and that I'd be guaranteed delivery on Monday, May 9th. Fine, I accepted. Monday came and went and no delivery and no update.

200.00 worth of flowers. Would have been better off going to the local grocery store. Missing half the flowers, extra filler, wilted etc... I got a full refund for 1 set but only 11.00 for the other...

I ordered flowers to be delivered to my mom either Friday or Saturday for Mother's day flowers. First I got a response the order is good! Then I get an email saying that the flowers will now be delivered Tuesday, May 10th, then I get a phone call that the selected flowers are out of stock. That I now need to select a new order. THEN! I get another phone call saying that the flowers will be delivered on May 14th. So I call to cancel the order. The email confirmation never arrived. So now I'm on the phone with customer service. The 1st person sounded like she was in the shower, so I hung up. Now the 2nd guy is as slow as a tortoise. I've been waiting on the phone for a "confirmation" of cancelation for 10 mins now. They have so many cancelations. Use a more reputable flower delivery service....BUT not this one.

If you like throwing money into fire buy flowers from this company. I ordered mothers day flowers from this company for my grandma and mom. My grandma's delivered only to be wilted and hardly alive. As for my mom's we got a notification that they were delivered - NOTHING arrived. My mom had cameras and not one human came by the house with a bouquet that day. I called and emailed. They ignored me. Finally they emailed me back saying there is nothing they could do bc the florist was closed and they needed to contact them during operating hours.

Mother's Day order arrived dried out and basically dead. Flower heads (roses) were falling off, greenery packed with flowers had lost most of its leaves which were lying in the box. The "baby's breath" in the bouquet was so dry it was like powder. The flowers were obviously not fresh and were days old. Complaints to the so-called Customer Service department got: "we'll give you a 25% rebate and a $20 coupon"...and an apology from the shipper (UPS). Big deal. This was a Mother's Day gift, we wanted fresh flowers and quality. We got neither, other than a cheap glass vase filled with flower stems and wilted leaves and petals. It was very disappointing to the recipient of the gift on a special day. A full refund and replacement would have been appropriate, but that clearly won't happen. They just don't care.

My daughter sent me flowers for Mother's Day and spent 75.00. What I got was a vase from the dollar tree and some dead flowers that cost 10.00 at your local grocery store. This is a huge scam! Just call your local flower shops... I really hope she gets her money back.

Received flowers at 9:45 in the evening. Someone rang door and ran. No florist name at all on flowers. Spoke to my daughter who sent them and told her they were dead and looked like someone with no floral experience put 5 sprigs of rose bush and cutting from shrubbery into a very small ball jar. There was 1 inch of water and we filled it but by the following day the flowers were dead. I tried to get the name of the florist who delivered them. But was told due to privacy laws they couldn’t give it to me. I would never recommend this company to anyone. Very bad customer service.

I placed my order early a.m. for same-day delivery. The order was not delivered the same day and no one contacted me or the recipient to notify us of a change in delivery. The order was not delivered on the second day and I still was not contacted or updated. I had to reach out and ask why the order had not been delivered. They told me they would investigate and get back to me. They never got back to me and delivered the order over the weekend without notification and as there was no one there to receive the order they left it on the doorstep. The flower arrangement was smaller than shown even though I had paid for the premium version. It was my worst experience with a flower delivery service. I will never use them again and I will be warning everyone to avoid them at all costs.

This is the worst experience I’ve ever had with an online florist. Two weeks before Mother’s Day I ordered an arrangement for a friend. They did not arrive on the day that I chose and had to be delivered to a different address the following day. Even then, they arrive hours later than what was I told (I paid for expedited delivery).

I ordered some flowers from From You Flowers for my wife for Mother's Day, but never did receive the flowers. I was afraid they might not come in time, so I made sure to place the order 5 days before Mother's Day. I tracked my ordered and it said it would be deliver on Mother's Day before 6pm. It never came. I waited until after 6pm to chat with customer support and all they told me was that they don't have any updates on it right now and will get back to me when they do. I was shocked as to why they don't have any idea on the status of a customer's order.

They are very deceiving. What you buy it’s not what you get. I bought a beautiful arrangement for my mother and what she received was an ugly $20.00 arrangement. The only good thing I can say is that the arrangement arrived on time, but it’s not worth it.

Please DO NOT do business with this company. Horrible service, the flowers look nothing like what they advertise. I ordered what I thought would be a beautiful bouquet for my mom for mother's day. It was supposed to be delivered on 5/7/22. I got an email at 7pm on 5/7/22 saying that my order had been delivered. This was NOT true. I called the company and they said they would have to confirm with the delivery carrier/flower shop before assisting me. What?! I did not hear back from them until 5/8/22 when a flower shop called saying they had attempted a delivery last night (5/7/22) but they had trouble locating my apartment number. I have no apartment number, I live in a duplex and the address I gave them was correct.

I Order a very nice looking floral arrangement. What was delivered didn’t look anything like the online photo. The company felt that 25% off should’ve fix the problem. Shameful. I want my money back!!!

I ordered Mother’s Day flowers for my mom and what she received was not even in the most minimal way similar to what I ordered. Completely deceived and disgusted with this company. Customer service SUCKS.

I ordered the Cherry Blossom Bouquet Premium. Not only were the flowers of poor quality but the size was hardly premium. These $85 bouquet of flowers weren't worth $25. Same your money and go to your local florist. Not only were these flowers of poor quality, Fromyouflowers insults me by offering a 10% refund. Now I will be getting up in the morning hoping to find a acceptable bouquet for Wife on Mother's Day. Just Me Shop Elsewhere

I have never been so disappointed in an order from an online florist as I have been with my recent order from your company. The Lillies were wilted and turning brown on the edges and the Purple Monte Casio & Blue Delphinium also in bad condition. The arrangement Pictured in your catalog was full and thick. Arrangement delivered to my home was poorly arranged and not as full as pictured. I paid a total of $85.41 for this arrangement. I could’ve done better by going to the local grocery store and spending only $35. I bought from your company based on the picture from your website and do not believe what was delivered to my home was even close to that image.

I received flowers from this company, as a gift from my son. The flowers are wilted and half dead. The petals on both the flowers and stems were falling off. I watched the delivery truck drop them off and I brought them in right away. My son send me flowers all the time, and I never received flowers in this poor condition! I called to complained but I got the run around so I am writing this review! I will tell my son NEVER to use this company again!

I ordered a Mother's Day bouquet for my daughter's first Mother's Day. Arrangement she received left me feeling embarrassed. Nothing like what a pictured on site. I had even upgraded to make sure she got a larger, fuller arrangement. Customer service decided giving me a 25% refund seemed fair. I would have said at least 50% would seem more fair since she got half a bouquet. Will not be doing business with them again.

I ordered a bouquet for my DIL for Mother’s Day. First, I got an email saying it had been delivered, but it was not delivered until the next day. Photo on website was nothing like the arrangement she received. Company offered a small percentage refund. I was very embarrassed to gift such an inferior floral arrangement. Never again!

I order from this website, they used a very weird tracking number to say my order was delivered, and it was never delivered. I contacted them and requested my refund. I will come back timely you all know if I got my refund or if I got scammed. Don’t buy from them.

I ordered 12 long stem yellow roses from this place for Mother's Day, I received the notices they were being delivered, my mother took a picture of them and said thank you but, what she got was pink and white flowers, I did not order those nor did I want them. I received no email in regards to the replacement flowers and the arrangement was horrible, it looked as though the flowers were old. I called customer service and they offered a 20% refund of the flower cost which would of been $14, I spent $75, after going back and forth with a woman whom could barely understand me she said she could offer 50% of my flower cost. I asked to speak to a manager and have been on hold for over 15 minutes.

This company is horrible. I order 3 sets of flowers from them for Mother's day. Around $80.00 each and all 3 of them simply said EMBARRASSING. I was ashamed to even accept the fact that I sent these flowers. They look dead and cheap. They looked nothing like their picture not even close to it. Customer service offered to pay me back $14.00, what a joke. What the heck I am going to do with $14.00 since I looked so bad and cheap in front of my family. In short stay away from this site and try much better legit site. Lesson learned.

I am appalled. My lovely kids in their early 20s who work very hard for their money, sent me Mother’s Day flowers. I opened them and literally gasped. They were just a pile of petals and dead buds. I mean really shocking. I contacted customer service. Automated. Addressed the reply to my daughter the sender instead of me the recipient who had sent the email. Ridiculously offered 25% off for a pile of garbage. Never even asked for the photos of the garbage they sent. They could care less about even learning how to do better. THIS IS A COMPANY THAT OFFERS A 100% SATISFACTION GUARANTEE on their website. I then called customer service. The first person sounded like she was working at home with a loud party going on in the background. Couldn’t even hear her. The next was completely incapable of even speaking clearly. The last one promised my daughter will get a full refund. I will believe it when I see it.

I have order from this company on 4 occasions. Deliveries have Usually been for my daughter who is 700 miles from me. My last 2 experience they have failed to deliver to the correct location or at all. Deliveries have been so late they just, never made it. 2nd one I confirmed delivery address twice and gave a working contact number to the location. I will not be using their service or recommending their service ever again. Call the local florist yourself and do not use this company. Also, took several calls and added time to even receive a refund.

Although the bouquet was beautiful I paid for the largest one and 3 balloons. All my mom rec’d was 3. It was very difficult to find a company that had vases, and multiple balloon options. My mom fell and broke some bones so this was her get well and Mother’s Day present. Was suppose to be over the top but fell short. Will not make this mistake again. Can’t count on anyone for flower/balloon delivery.

I ordered the premium bouquet (largest and most expensive) of How Sweet it is for my Mother. The total cost with $9.00 discount was $71.00. The description had listed:

I had a credit from another order and AFTER I placed my order I noticed the 20 percent wasn’t taken off my order!!! I called. They didn’t care to help or solve my issue. I’d beware of this and double check your order!!! Completely wrong.

I ordered two dozen long stem roses in a glass vase to be delivered to my girlfriend on her birthday at her job. This was suppose to be a special moment where she would receive a beautiful arrangement of flowers. Instead, the roses came in a UPS box, wilted, and she had to arrange them herself! This was so embarrassing. It completely took the magic out of the moment. I paid a lot of money and she still had to do the work herself? Makes no sense. I called to complain to customer service and they tried to offer me a 30% refund, basically the taxes, fees and shipping. This company is a scam. Stay far away!

To : wecare@fromyouflowers.com, I don't think you really care. The flowers industry is real simple... take an order and deliver it. Delivery times are a critical part of the process, whether it be for a birthday, anniversary, or a recent passing of a loved one. If the outsourcing company does not have the flowers to deliver, find another one that does have flowers to deliver and find competent people that understand a very simple procedure. Five year olds can understand this simple concept. Your company brand name has lost any future business from me. As a consultant to businesses I would recommend change of management or get out of the industry. Should deliver as promised and a full refund as well. This is not going to look good for online reviews and your business will drop significantly. Unimpressed, Brett

I paid almost $100 for the “premium” and what appeared as petite is what she received. The flowers were wilted and discolored. It was Nothing like what they advertised. They are giving a 30% refund - of $17.18. They must use different calculators now-a-days than what I used when in school.

I ordered a 60-dollar bundle of flowers for my wife to be delivered within 4 hours. She received two white roses with some greenery and a handwritten card that looked like it was written by a three-year-old. I had to tell her what I said on it. WORST experience ever. Customer service was terrible. Offered me a 8-dollar refund. FOR A 60-DOLLAR ORDER!!!! Would never recommend this company or its affiliates.

Placed order on Thursday for funeral delivery. Needed flowers no later than Saturday by 11am delivered to Funeral Home. 3 orders never showed up!! Day of service 4/23/22 at the church no flowers. Funeral Director said they never got delivered. They keep a log book. I'm on the phone at the funeral service calling fromyouflowers highly pissed off. They lie, they hang up on you, then they lie more. Each time I called a Hindu came on the phone, so I knew something wasn't right. They refused to give me the local florist info, that they claim delivered the orders. There is no local florist!!!! THIS IS A SCAM!! STAY AWAY!! Thankfully I ordered through Klarna, they are investigating. But, this one day can't be done over. This made the day worst.

I ordered flowers for my friend in USA (I’m UK). Sympathy ones and all went through. I didn’t get confirmation they were delivered so I went on chat and was assured yes delivered. The following day I asked my friend if she got them. No she didn’t. I then contacted this company who lied and said yes delivered. I asked my friend to check defo no flowers. Went back to company who apologised and said, "We will send new order out with upgrade as apology." Later on checked with friend. No flowers. Spoke to this company who could not find my order. Spent 30 mins fighting to get refund and apology. Waiting now to get refund. Waste of time and money this company. Lied to by customer service.

Funeral Delivery never showed. 15 minutes before expected delivery time sent an email- "Sorry it's not ready, we will send tomorrow so the occasion is not missed, is there a different address for the recipient?" The recipient is dead- it was a FUNERAL piece, the funeral is over. What a horrible experience. Do not order from here! I'm so sorry I didn’t read the reviews first. Zero stars.

I ordered flowers to be delivered to my daughter for her birthday. I was shocked with what arrived. Broken stems, mold on some of the flowers, flowers had broken completely off of the stem and was just the flower itself. Will not order from "From You Flowers" in the future.

The arrangement I ordered was not delivered on time despite paying for expedited and Saturday. What was delivered a day late with an incorrect message - was a handful of flowers and a balloon fit for a 5yo. I have gotten nicer flowers from the grocery store for $9.99. I paid over $85. This was to be to my mom from my dad who passed away last June on the first anniversary in 56 years that she was without him. The company had the audacity to mark this as delivered and only fully refunded me for what continuously termed “my inconvenience” after I called them on it. I will never use this company again and you shouldn’t either. At best it was disingenuous to state what I purchased had been delivered - One might say it amounts to fraud.

I was told they could not guarantee that, it would be the earliest they could. Questioned How that is possible since I already placed the order 2 days prior and paid for expedited service. Offered me 15 % off my next order, which is the last offer at most time on their website. Ask for a supervisor call me and I am still waiting.

I had serious surgery last week and my sister in Europe wanted to send me a nice fruit basket to cheer me up. It was supposed to be a surprise. The basket was delivered and I sent my sister a picture of what I received. 4 very dark green bananas that may never be edible, 1 apple, 3 pears, 1 grape fruit, 1 orange and 1 kiwi. Price $63.99. Aside from the content the presentation was pitiful as well. I called and I was told they could not give my sister a refund because I accepted the basket. Yes I did, it was a surprise, I did not know what she sent me. After seeing the picture online it is obvious I did not receive what she paid for. While the online basket may show a larger basket it is the quality of the food delivered that is the problem. I wish I could attached the pictures. They speak for themselves.

We ordered some flowers for my mothers in law’s birthday. The flowers she received was not what we ordered and we paid $50+, the vase was a skinny crappy vase (Dollar Tree has better ones). Some of the flowers were closed not a full bouquet. The arrangement looked messy. My 3 year old nephew would of done a better job. It looked like if someone just threw the flowers in it and tied it with a cheap bow. I contacted them, they only gave a 30% refund and a e gift card that like someone else said in another review we will not order from them again (I have photos of both the one I ordered and the one she received). SMH

After confirming TWICE the orders, were not received due to the CARD MESSAGE NAMES couldn't be verified. I verified names, delivery address, billing address, zip code, bank, card number, order number, email address, orders numbers, but not the names in the CARD MESSAGE!!! Worst company ever.

I ordered flowers delivery for special occasion and they failed miserably… You know how important it is to deliver flowers on time. This dumb place just didn’t deliver it. They left me VM asking to call them back and when I did it said my order is scheduled for delivery. After whole day waiting I contacted their support and they said they need business name for delivery (like you have phone # and email and you still need something you can’t call or flag something is needs my attention???). So it’s next day now and order still not delivered. Oh, and their CS is just a joke. Probably underpaid staff that don’t care

I ordered a specific bouquet for a friend's birthday and the one that was delivered was not it. It was a gathering of random flowers (many which were dying & had petals missing) and none that were shown in the photo that I ordered. There was not one flower in the received bouquet that was in the one online that was ordered. The bouquet that was received did not replicate the one ordered whatsoever. I bouquet looked like someone grabbed a bunch of flowers from a neighbor's yard, threw them in water & delivered them. I was so embarrassed of the bouquet that was delivered, I rushed to cancel the other order(s) that I had placed with this company. Do NOT use this company. They will not deliver what is advertised online. 0 stars... See photos for reference...