fromyouflowers.com Reviews

Where do I start? I ordered 2 dozen red roses that was accompanied by a teddy bear and chocolates. I received 1 dozen of multicolored roses. This particular order was for my grandmother birthday and Mother’s Day. I reached out to customer service to see what happened to the other dozen of roses, and not only that why were they multicolored. They refunded me $12.00 as if that isn’t the taxes and delivery fee. I was also given a coupon, and promised a replacement order that never made it to my grandmother. I will never order from this site again.

This is a really disgraceful business, full of untruthful commitments. They promise same day delivery which is completely untrue. My order for a special birthday delivery on May 4th was not delivered and is now stated to be scheduled for delivery on the 7th - maybe! I will never use these people again - even for my funeral!

Flowers are usually time-critical… now our kids don’t have flowers for prom, and they’re 2 days LATE, and won’t be here for prom! From you flowers offered 10% off, of flowers AFTER the event. What good is ordering flowers with TWO DAYS before an event if we still don’t have them. My boyfriend also used them for flowers for me, and in 24 hours a $75 bouquet was dead. Poor customer service that barely spoke English. I’m going viral with this. All around, horrendous. And the other reviews show it too.

Ordered a bouquet and a vase and stuffed teddy bear for my granddaughter who just got home from the hospital. The delivery proof pic was the UPS guy’s shoe on the ramp of his truck. No flowers in the photo. The flowers were dead and moldy. When I sent a photo that my family sent me, I forwarded it to the retailer. They offered me a 30% refund, then a 40% refund! I told them NO LESS THAN 100% since they were disgusting. They finally agreed after I said I’ll contact my CC company. I would not recommend them. I included pics of what they looked like vs what they SHOULD have been like.

Ordering from this company is a real hassle. I went to the site and ordered, all pricing was shown upfront, right up until the "pay now" screen, where it suddenly was $18 more, with no explanation! I've had this happen a few times, until I got sick of dealing with the bait and switch mode of business. My experience has been that the price you are quoted will never be honored at the end, and it's very hard to compare prices. They are not at all transparent.

I paid extra to have the flowers delivered early next day, it took them 2 days and 3 attempts to deliver the flowers... so the flowers were not at the location that should have been for event. When I ask them why the followers couldn't be delivered to the 2nd location they said driver will not deliver and will give us no reason! wow Insult to injury the flowers looked HORRIBLE, nothing like the pictures... then they offered me 2 credits but will only honor 1 credit refusing to admit they offered 2 credit even though I have the emails. NEVER USE THEM AGAIN.

I suppose this is a global business, I ordered two dozen red roses and the recipient send me a picture of multi color roses. I found it very strange. Seems like the site has no control over what is being ordered.

While it wasn't an easy or happy experience, Fromyouflowers did their best to make it right, they saw the problem and made it right. Most companies wouldn't, so I appreciate that.

I was sent some tulips for my birthday by my son who is in the Army. The flowers were cut and bundled together and placed in a vase with no water. Needless to say, the flowers wilted and died within 3 days, even though I followed the enclosed instructions. I emailed the company with photos and they told me the sender has to initiate the complaint. I told them that I wanted to spare them the embarrassment, and from this response, I doubt this company wants to resolve any issues or provide any compensation. I have informed my son and he is extremely disappointed at such service: especially to the servicemen of this country!!

Ordered a Christmas centerpiece and it was gorgeous. I then ordered one arrangement for Seattle and one for Henderson, NV just a few weeks ago. I was shocked at how cheap and ugly they were compared to my $80 price. I saw both delivered orders and I was embarrassed at how bad they looked. I complained about the second one, received a 30% discount and an apology from the florist. What I would have preferred is the name of the florist so I could avoid ever buying from them again and the online florist to do a better job of vetting their subcontractors. Will never use them again!

The flowers were finally delivered after 7pm. This was after paying for morning delivery. The customer service was awful. They kept telling me to wait one or two hours and call back.

At what point does a company not learn from their mistakes? I too (like many others who have posted below) were promised flowers on a certain date and there was no communication and no delivery. When I called up I was given a $3.00 credit. Their website advertises same day flowers - that's false. Never should've trusted this site - from now on I'll stick to getting the flowers locally.

I was happy to find same day delivery but was then disappointed. I paid for the flowers to be delivered before 12 PM. That didn’t happen. The picture of the flowers that I chose was not the look that was delivered. As you can see the beautiful bouquet in the picture is not what was delivered, very disappointed, the final cost just added insult to injury.

Ordered and paid extra for Saturday delivery for a sympathy gift. They never delivered it. No update from company. When I called they said it could be delivered 4 days later! Unacceptable. They did refund my money.

I ordered a bouquet of light pink roses as a congratulations gift for my daughter. I paid expedited fee for next-day shipping on top of the service fee they already charge. Rather than being delivered by a local florist directly to my daughter they were shipped via UPS. UPS left them in the office of my daughter's apartment building, at 5:02 p.m. on a Friday.

Jennifer **

I was a bit concerned after reading the reviews however, it was perfect. I chose the two dozen roses with the personalized photo on the vase. I placed the order on 4/17 for 4/18 delivery. Everything was perfect!

I ordered flowers from this company. They sent dead flowers, I contacted them to rectify this situation, they stated they would resend the flowers the following day. That did not occur and I contacted them and they acknowledged they would; obviously they did not. No new flowers, just the dead ones, no refund to my account. $71 for dead flowers.

On April 12, 2024 I ordered flowers to my wife to celebrate our wedding anniversary and my order was placed apparently with no problems. I requested flowers to be delivered on April 14 and the system accepted and charged my debit card. Until here no problem. On April 13 at night I received email from "Fromyouflowers.com" telling me that they WERE NOT able to deliver my order but they could do it on April 15 (after my anniversary). I can not understand how they WERE not able to deliver if date was still April 13! But anyway I did not need my flowers to be delivered on day after my anniversary! So I did not receive the service they promised and charged me. I requested full refund and they did. I am very disappointed with this service.

The arrangement was delivered late and was much smaller than what I ordered and paid for. I PAID EXTRA $$ for a larger arrangement, and the one that was delivered was barely as big as the smallest example photo. Extremely disappointed in the site and the local florist. I'll add reviews on both sites where I can. Photos attached. Their example was full - couldn't see ANY flower stalks.

Thanks to this company, my mom's birthday flowers did not get to her on time. I paid for a date for them to be delivered and they were not only one, but two days late. On the second day - after the delivery window of 9-6 p.m. - the flowers still had not arrived so it was going into day 3 of a delay. Customer service gave me the run around saying: "Please rest assured, your order is out for delivery and will be delivered soon." Maury said, "That was a lie." There were no other specific details as to why there was a delay or anything, so I asked for a full refund. I've ordered flowers from other companies for years and have never seen this before. I would not recommend them, especially for a specific occasion.

One-star for delivering on time but the quality and size of the flowers were well below expectations. I couldn't believe it was a "Large" bouquet; it was about the size of a small bouquet from Trader Joe's for 10x the cost. Then they started wilting after just two days. There are plenty of other flower delivery services. Avoid this one.

I ordered a $90 arrangement and paid extra to ensure that it was delivered within 4 hours. 4 hours later I received an email saying it had been delivered. An hour after that I called the recipient and they HAD NOT BEEN DELIVERED. When I called they told me that it would be rescheduled for tomorrow. I live in the 6th largest city in the USA so it had nothing to do with a "rural area".

The roses I received looked nothing close to the bouquet I received. Additionally when I emailed to speak with someone I never received correspondence back. This shows me they do not care enough to even respond to my inquiry asking about the discrepancy between the picture and what I received.

Paid more money for flowers to go to the office of the where the recipient would be on Valentine's Day. They sent the wrong flowers a day early when the recipient wasn't even there. When I complained they said that was when they could get the flowers there and offered no compensation for the situation or the wrong flowers.

We ordered flowers for a funeral. I called to ensure they could deliver the flowers requested in the day requested and paid a expedited fee because it was the next day. They said they could deliver. I ordered the flowers online. However, 2 hours before the funeral, they called to say the flowers could not be delivered. It was a stand of flowers to be in the front of the church. They offered to deliver it to the deceased parents at a 20 % discount. We missed having flowers for the front of the church. Why would send the parents a standing arrangement of flowers? No offer to send a small bouquet to the family. They were only concerned about the only and preserving the order. I finally had them consent for a smaller bouquet for the family but we felt bad because the family was counting on it flowers. So we bought peace lilies on the way to the funeral. This did not bring peace in the day we needed it. I would not trust this service.

I ordered flowers that were never delivered. The customer service rep refunded $3 of a $19 delivery fee. I ordered flowers that had to be delivered today because my niece's senior oboe recital is being held tomorrow in another city and I wanted her parents to bring the flowers to her. The flowers were never delivered and the customer service rep refunded $3 of a $19 delivery fee. The flowers I ordered and trusted this company to be delivered never arrived.

This was the most unprofessional and disappointing experience. My flowers were never delivered. I had the most disappointing experience with FromYouFlowers. I placed an order for flowers to be delivered on April 10th, but they were never delivered. Not only was I left without the arrangement I had ordered, but the lack of communication from the company was incredibly frustrating. I reached out multiple times to inquire about the status of my order but received no response. I strongly advise against using From You Flowers for any floral needs. Their lack of accountability and disregard for customer satisfaction is appalling. I will be taking my business elsewhere in the future and will make sure to share my negative experience with others to prevent them from going through the same ordeal.

I was expecting more roses as was in picture but the bouquet they send didn't have enough roses (wasn't like pictures). Wasn't happy with that, it was not what I was expecting. It wasn't the same flower from the picture they post.

This a PSA…. Buyer beware! DO NOT EVER ORDER FLOWERS FROM “Flowers for you”. I ordered flowers for my mom’s 70th birthday. Spent almost $100 and this is what was delivered. 1st pic is what I ordered and pic 2 is what was delivered! I call them and requested them send a new bouquet of what I ordered and the florist REFUSED to send a new arrangement. In all fairness I called them Flowers for you and requested a refund and they are supposed to refund my money. Ordering from online flower sites is not the people sending the flowers. They farm it out to a local florist who send crap. You are better off calling a reputable local florist in the recipient’s area. Just a little Buyer beware. FYI.

Horrible customer service, unable to make changes to order per customer service for an order that won’t be delivered for 4 days. Reason it is already processed even though I have not received tracking information. Will never use this company again, thought I was using 1 800 Baskets.

I order a flower arrangement for my First Lady after the passing of her father. The flowers came on time however, it did not look anything like the picture. Our church came together to get the biggest arrangement and the flower arrangement was so small. When I saw it, I was embarrassed. She was grateful so I never mentioned anything to her, but to put so much money into a flower arrangement and to get nothing what I pictured was very disappointing. I would have been better off going to Giant. Very disappointing! Never again will I be ordering from this site!

Recipient sent a photo of the arrangement and it was missing two of the flowers that made up the colors of the arrangement. No yellow Daisies or blue Delphinium like in the picture. Just sad looking white Roses and white Daises. Super sparse and looked like it was put together with minimal effort.

I ordered flowers from this company for my friend going through surgery. I received an email saying the flowers were delivered, but when I asked her if she received them she said she did not. I called the company and they refunded the same-day delivery charge of $3.25 and said they contacted the florist to redeliver the flowers. My friend eventually received them the next day, but they were not the flowers that were shown in the picture and look like a cheap, knock-off version. I feel that I have been scammed. Not worth the $62.97 I paid for them.

I ordered a bouquet for my daughter and paid extra to have there before noon, she is a teacher and the flowers arrangement is going to be a day late!!! Her birthday is today 4/3 not 4/4!!!! I’m so upset with this company. I will do everything to stop people from buying from this company! The disappointment and sadness this has caused is breaking my heart!

I placed a order for a flowers to be delivered to my job for a coworker who grandmother had passed. I paid $62.00 for my order. I placed the order around 8:30AM. it arrived around 1:15pm. What arrived and what I order was completely different. Nothing about what was delivered was correct. The card was handwritten which I am not upset about but I am mad about is the fact the spelling was incorrect on the card. The arrangement that was received wasn't even worth half of what I paid for.

I would not recommend ordering from this place. I ordered flowers for my mother for Easter and they came in a box from UPS that she had to put together. My mother is old and has dementia and is not able to cut flowers and put them in the vase. On the website they make it seem like that's how flowers were delivered - in the vase already arranged. I have never had flowers that I paid for been delivered like this before and then when you go on their website you can't even leave an honest review because they monitor their reviews and only post the good reviews. I paid $75 for a bunch of flowers to come in a box.

What was shown on the website is not what I got. I attached the pictures of what I ordered ($49.99 -no delivery fee included yet) versus what was received. I emailed them but was only refunded $8.50. I don't recommend.

Don’t use this company, they never delivered the flowers for my friend that passed away to the funeral home. Very disappointing and extremely mad because I wanted this flowers for my dear friend. Worst experience.

Paid a decent price for flowers. Also paid for same day delivery then my order was never delivered the same day. It completely ruined the point of me buying flowers. Now I'm still waiting for them to show.

I accidentally placed an order with these people for my mother for Easter. I did not realize it was the same company that did this to my mother at Christmas. The big difference, she will NOT be receiving her Easter gift until after Easter. She at least got something, not what I ordered on Christmas Eve. Shame on me for not paying attention. But shame on them for knowingly taking my money and immediately coming back with the same day refund. And the information that said flowers (which were at florists discretion) will not arrive until Monday hopefully.

Terrible place. They don't even know how to find your house number that you listed on your order stating it doesn't exist. Customer service representatives are talking with broken English. You can barely understand what they talking about, not willing to help at all.

Absolutely horrible!!!! My grandma's sister passed away and I wanted to get her a pretty bouquet. What she got looks like they found the flowers on the side of the road. Buyer beware!!!! They receive an F- in my book!!

Update - I have since spoken with a supervisor and feel this issue will be addressed properly. I will not, however, recommended this company to anyone.

I believe I might of gotten scammed. I ordered bouquet to be delivered same day. Received a message saying it was delivered. There was nothing. When I called to speak to someone. They “called the florist and there was no answer” but they can’t give the florist number or names. I should’ve done more research. This is completely ridiculous and unprofessional. All anyone has had for me is they will get back to me upon further investigation. So sad and unprofessional. So disappointed. Almost 60 dollars for WHAT?!?

I ordered a colorful spring plant collection for $75. Though the order came in a timely manner it was nothing close to what was pictured and promised. There was a ton of greenery and the only blooming item was an African violet. It looked like a funeral arrangement.

I am extremely disappointed with the service provided by FromYouFlowers. I placed an order for flower delivery to celebrate a wedding anniversary and paid an expedite fee for morning delivery before noon. However, the flowers had not arrived by 1 pm, so prompting me to initiate an online chat to inquire about the delay. The customer service representative apologized for the delay and informed me that they had rescheduled the delivery for as soon as possible, aiming for before 2:30 pm. Additionally, they promised to refund the expedited fee as compensation for the delay.

Order flower earlier today for my daughter's birthday, paid to expedite delivery. Waited after 5 hours and I had no calls, no emails, called customer service and they apologized and promised to deliver the flowers and made a change of delivery address. Waited until 4:45pm. Again, no delivery no email. Waited for about 8 minutes to be switched to a supervisor to let me know they reached out to the local florist and delivery was going to be at 5 pm, it was 4:58pm, and they still had no contact with the local florist. This is very disappointing, and unacceptable. Please think twice before ordering from this site. Little to no communication from them whatsoever. They don't do what they say.

This is my 2nd terrible experience with them. 1st one, my flowers did not show up and it wasn't until 9pm I got refunded. Today flowers did not come as promised and I had to fight for my refund. I paid 75.00. Finally got refunded and they still delivered. I went to a flower shop on my own and ordered 58.00 worth and the bouquet is double the size of the one from fromyouflowers finally delivered! Extremely disappointing. If I wouldn't have gotten a refund, I certainly would be filing a complaint and on the phone with them. I got 3 roses, little vase, and 6 unopened lilies. TERRIBLE!

I ordered sympathy flowers to be sent to my sister due to our father passing away. Paid for same day got an email that evening saying they couldn’t deliver that day. They never came the following day either. When I called they lie and tell you it will be delivered. Told them I want a full refund. They tried to offer 20% refund and a $10 gift card. Told them to put me on with a supervisor who tried to lie some more. Finally was told I’d be given a full refund. Still waiting on the confirmation email.

The flowers delivered didn't arrive same day as promised. The vase of flowers delivered the next day were a mere shadow of those in the picture on this company's website - one sunflower instead of three, three mums instead of nine, etc. I even paid for an upgraded larger bunch. When the recipient sent me a picture of what she received, I was humiliated to have her think that is what I selected. It made me look cheap and uncaring. This was a HUGE occasion in the recipient's life and I was embarrassed. I will never use this company again. Wish I could leave zero stars.

I ordered the "serenity & bliss" flower arrangement for a loved one recovering from major surgery. I was ripped off. The delivery did not resemble the picture. The flowers used were not the ones listed. There were no pink roses, no stargazer lilies but there were cheap white daisies. I complained to co. Next day they sent a different arrangement. Still no stargazer lilies. A couple of magenta colored roses, not pink. I will never ever deal with this co. again. Huge disappointment and waste of money.

Beautiful arrangement and the price was very affordable for the designer work. Had a very pleasant experience using this company and it was great, the arrangement of roses were beautiful, and the delivery was done exactly on time! Thanks a lot!!!

I ordered a premium bouquet for $69.00. My in-laws instead received the equivalent of a regular bouquet which was $20.00 cheaper. There were supposed to be at least one dozen white and pink roses, instead there were about three pink ones. Instead of a very full bouquet, they received a skimpy one. I wrote a lengthy complaint and sent a picture of what was received. They only reimbursed me $10.45. A similar thing happened at Christmas where a bouquet I sent was supposed to have red roses and had none which was embarrassing when I visited my hostess. At least then I was reimbursed the proper amount and was given a $15.00 certificate. I am extremely disappointed with this company.

When the floral arrangements we pre-ordered for the public memorial service for our fallen trooper had not arrived by the time we specified, and no emails with any updates to our order had been received, customer service was contacted. After 8 minutes on hold while the employee contacted the local contracted florist, we were informed they would not be able to fill our order. We were offered the florals to be delivered the next day to the home of the deceased, which was not the reason the floral arrangements were ordered, and for security reasons, that was not an acceptable alternative. We requested an immediate refund and were assured it would happen, then had to scramble to have a local florist emergency-fill the order.

I would rate fromyouflowers.com minus 10 stars if that were an option. I placed the order for flowers yesterday morning for delivery today by 12:00 noon, for which I was charged an extra $7.99. The flowers were to be delivered to an office building that closes at 4:00 PM to someone who is having surgery tomorrow --- delivery today was a must. When the flowers still hadn't been delivered by 1:00 PM today, I called From You Flowers, provided my order# to the automated bot, was told no such order# exists. When I was connected to a customer service rep (Chad), I was told there's never a guarantee on the delivery date and time, he couldn't promise me the flowers would be delivered today, he couldn't tell me when they'd be delivered. So pretty much when they get there, they get there.

You are not honest in your statement and performance. Order number **. Dated 10 March 2024. You promised to deliver, charged money and did not deliver what we ordered! Shame on you! I am so frustrated. We will never ever will use your service and will not recommend to do this to the other people.

A box of flowers was received by this funeral home for a family. The cut flowers are halfdead (wilted) and rubber banded. There was no vase provided. Instructions are to recut and arrange the dead flowers. Put them in water. THIS IS A FUNERAL HOME! We do not provide vases. We do not stock vases. We are not flower arrangers. We are not a florist, Call a real florist in the area. Your intended gift will be a true embarrassment to both you and this floral company. Yes we will put the wilted flowers out accompanied by your card. Maybe on a table. Maybe on the floor. Save your money and give it to the family. You will truly be insulted by your "gift".

I ordered a white basket of orange Lilies with dark pink carnations and lavender flowers very full in a white wicker basket with a Happy Birthday balloon attached…This was for a 12 year old's birthday…They sent white lilies with 3 red carnations and some greens…Nothing like the picture I ordered from..So disappointed! Will not order from them again

The company has given us a full refund.

Worst flower online service I have ever used. They butchered 3 of my 4 orders. The first one was to celebrate my girlfriend's first day at her new job. They didn't get there to around 7pm. The second. I order a peony arrangement at a premium. This was to surprise here the day before our vacation. They replaced them with roses. If I wanted roses, I would have ordered roses. They asked if they could delivered them the day after. I said, "Read the card, we would be on vacation the next day." The third time, they advertised peonies arrangements. They were shipped on a UPS truck. When they arrived, half of them were dead. They refunded me a portion of my payment and gave me a $15 gift card. I will never used this. I canceled my account and will find another vendor.

After a lot of back and forth, the company finally worked with me to come to an agreeable partial refund and apologized profusely for the problems. I appreciate the final response and have added 2 stars, but am still leaving the rating at 3 because the package still wasn't delivered on time and because it took so many messages from me to get a reasonable response.

The flowers ordered online were in a smiley face yellow mug and upgraded flowers for one of my employees in the hospital. When he sent me a picture to thank me, I was shocked to see the 3 pink gerbera daisies in a plain glass vase with a pink ribbon in the picture texted to me. I contacted your customer service via email and sent pictures of pictures purchased versus picture of those delivered and was informed I was receiving $15 off and that local florists are allowed to makes substitutes. This is unacceptable and you should either be refunding my entire cost ($77) or sending him a redemption bouquet due to the mistake that is not in a way my fault. I wish I had never purchased the flowers as now as his boss I sent him feminine flowers at a much lower quantity and quality of product.

Needed some flowers for a friend's special day, and they pushed the delivery date back twice. And on the day of the event past 4pm. Greatly appreciate the timely heads up, now I look like an idiot. They initially offered a three dollar refund for the pushed back delivery, real nice!

I placed a first time order Thursday morning and paid for same day delivery for sympathy flowers. I received an email Thursday evening stating it wouldn’t be delivered same day. It came the next day. However, rather than protecting the package by leaning it against something out of the wind, the driver left the flowers in the driveway on a very windy day and the glass vase tipped over on the cement. The recipient sent me a photo along with a thank you message, and I was shocked to see that arrangement was half the size of the listing photo. The bouquet was roughly $45 excluding rush delivery and a $15 service fee. Upon contacting customer service, they offered me a $7 refund. I wish I could post comparison photos of the listing versus what was delivered. I will not be ordering again.

I was very unhappy with my flowers but they gave me a full refund! My flower arrangement looked old and I was not able to use it in my daughter-in-law's wedding bouquet. They were easy to work with!

I was trying to shop around for flower deliveries for my husband's birthday and when I went to just review the order, it pulled the money from my bank without me placing the order. Because of this, when I called to figure out what was going on and why it pulled already, they told me they couldn't find my information since there was no order number... since I didn't place the order yet. So now I just have to wait until my bank finalizes the charge so I can dispute it. I have never ever experienced my bank holding a charge like that when I'm just reviewing an order for an online purchase but that's all they could come up with as reasoning for this happening. Definitely will not be using this site and will just hope I can find another flower delivery in the area that had the type of bouquet I was looking at specifically. Also this all happened this morning, 3/4/24 lol

I ordered flowers, balloons, teddy bear and a card before 8 am for my granddaughter's big accomplishment. I paid extra for expedited delivery by noon. 12:30 no delivery. I contacted Fromyouflowers. They returned the expedite fee and assured me my order would be delivered today. After 5 pm the flowers finally arrived but my note to my granddaughter was printed on the receipt in very small text. It looked like a grocery store receipt. No card, No balloons and No Teddy bear. I called Fromyouflowers. They offered a refund for the missing balloons and teddy bear but my disappointment over my note being printed on the receipt and not in a card confused them. What a disappointment.

Placed a flower arrangement order and then had to revise delivery address. Surprised to discover "FromYouFlowers" did not use local florist, but "DropOrder". Secondly, it was expected that I would follow up with "UPS" to revise delivery regardless of the fact of an additional delivery charge. Poor transparency and customer service.

So I placed an order for the Deluxe size of the “You are my heart” flowers which on their website looked beautiful and I was celebrating my 1 year anniversary with my girlfriend. I received an order that looked like LESS THAN HALF of what the picture on the website was. I emailed them and I received no response. This is absolutely unfortunate and I expected better and an honest service for the price that was paid, especially for same day delivery.

Ordered flowers but had to wait 2 weeks for the soonest delivery date. Received dead looking flowers. Mistakenly accepted what I thought was a 50% refund and new flowers. The refund was only $10 because they used the fact I used their site's discount code against me. 2nd flowers came and looked just as dead. Don’t waste your money. They are inconsistent with responses and don’t care that they ruined your day.

Thank you very much for response to making this right. It was very much appreciated!

I paid extra to have the flowers delivered to my fiancee on Valentine's Day. They were unable to do so even though I ordered them multiple weeks ahead of time. My fiancee cried because she did not receive them on Valentine's Day. They didn't deliver them until two days later. The flowers were beautiful, however, it wasn't as special for her because she was hoping to receive it on Valentine's Day. I was hoping that by ordering far in advance that my order would be prioritized. This was not the case. They gave me 10% off but I would have hoped it would have been a bigger discount given that I would have gone with a different flower service if I had known they would have not been able to deliver on Valentine's Day.

I live in Arizona and ordered flowers for my grandma who lives in glenview Illinois for her birthday. I’ve never ordered flowers online so of course I googled and this website with beautiful flowers came up! So why not right. I chose one that looked like a garden literally, called soft splendor bouquet cost $51.99. I wanted them delivered before noon so of course cost more. I asked my grandma if they were delivered. She said no, yet I got an email saying they were.

I will never order from here again. Placed an order for 7am and paid for the expedited fee to get there before noon. Well noon has come and gone and they don’t have a timeframe. My boss leaves at 2. Now I’m scared they won’t get there in time and nervous about how the arrangement will look. Will never order here again.

I placed an order for $180 in orchids on 2/15 to be delivered next day. It is 8 days later and it is still not there. I never received an email stating that it didn't get delivered on 2/16. I had to send an email, no one responded. Two days later I called, was on hold 23 min and talked to 3 different people who finally offered me 20% reimbursement and a promise to deliver today on 2/22. It's 8pm and I didn't get a confirmation. I had to send another email and finally got a response they were unable to deliver today. Neither failed attempted delivery ever sent me a follow up to let me know. I have done all the work. Crap service. Don't bother with them.

I was contacted by a supervisor of From You Flowers who was very gracious and apologetic. She understood how important the occasion was to me, ensured me that they would follow up with their 3rd parties to ensure that they were delivering quality products and refunded the full cost of my arrangement. I am very appreciative that they took the time to read my complaint and make things right. They have restored my faith in them.

Review for Order No: **. I'm deeply disappointed with the service I received from this floral delivery service. I placed an order for two bouquets of flowers for my mother's celebration of life service by phone on 2/13/2024, with the specific request that they be delivered by 10:30 AM on 2/18/2024, before my mother's 11 AM service. I had a lengthy 26-minute phone call with the customer service representative, during which we confirmed the delivery details multiple times. The representative assured me that the flowers would be delivered on time and even informed me of an additional charge of $17.99 for the specified delivery time.

I ordered flowers for a friend who received difficult health news to help lift her spirits. After putting the delivery zip code in, I was offered same day delivery - great!! I also ordered a premium arrangement. A few minutes after paying, I received an email saying not only couldn't they provide the same day delivery, but they couldn't deliver until two days later. (Why was I offered same day delivery?) Two days later I received another email saying that they couldn't create the arrangement I ordered, but they would create something to equal or greater value. I expressed my disappointment in the delivery delay and inability to deliver what I ordered, but agreed to the substitution.

I ordered the premium sized Valentine's Day bouquet to be DELIVERED ON Valentine's Day. It's the largest size bouquet they offer to buy. My flowers were never delivered on Valentine's Day. I called probably a dozen times trying to resolve the situation. I was assured the florist was contacted and told make the delivery. 5 days later the bouquet was finally delivered. 5 DAYS LATER. And what was delivered was 6 random flowers thrown in a vase that looked nothing like what I had ordered. To call that a premium size is a joke. My Valentine's Day was ruined and I have never felt so embarrassed. Do not give these people your money.

Don't do it people. This organization is a scam. Don't believe them. I placed an order for Valentine's Day 2 days before Valentine's. They charged me for same day delivery. My expectation was that this would be delivered on Valentine's Day, but it never happened. They didn't bother to call to inform me until I called in, the first person I spoke to hung up on me, finally I was able to talk to a nice lady. She apologized and promised that the flowers would be delivered next day.

I ordered Flowers for my BFF because she got promoted at her Job. Order went thru and 5 minutes later I received a Refund. Emailed them, got a response to call and I did. 1st Agent no understandable english. Transferred to Finance Department. Problem english also. I have no tolerance for that. I was born and raised in another country and had to learn the language to work here. Was then told I had too many disputed transactions on this credit card which get this is 10 days old and I haven't even made it to my 1st billing cycle yet. So how can that be. Got another email to disregard all the other messages. The order is processing. Check tracking: Order canceled. Send them another email with screenshot of cancelled order. Got another email telling me to call them again to verify information for the 3rd time. Seriously??? Not worth all the trouble. My Friend still doesn't have any flowers and transaction is still pending on my credit card!

Awful experience. I received flowers for Valentine's Day, which looked nothing like the promoted picture. My boyfriend requested a refund and they've refused multiple times, and he's still having difficulties. It's a shame he had to pay more for added balloons and a fuller arrangement and got absolutely nothing of the sort. I didn't even get a card. I got an almost deflated balloon. Fraudulent behaviour.

I paid $88 for the "Premium" option of a specific arrangement for my wife on Valentine's Day and received something that looked like it was picked from the side of the road. I reached out to customer service and let them know this was absolutely unacceptable and embarrassing. I was given a $20 voucher and was told they would make sure the proper arrangement would be redelivered within two days and of course nothing was ever sent.

I used to love and recommend this company to everyone. Easy to use, same-day, free shipping. The last year (2023 and now 2024) they have failed to deliver orders for me. If I wasn’t checking to ensure delivery, I would never know. Once was a funeral, they apologized and said the order will come within 3 days. I’m sorry, the funeral is done. Another for a birthday, come and gone. If I order flowers to be delivered, it’s an occasion. I’ve spent more doing rush deliveries from local florist to make up for trusting in fromyouflowers. I won’t try anymore. Save yourself the headache.

I ordered a pretty bouquet for a friend to be delivered on Valentine’s Day. I made all the arrangements, read all the fine print that I could find, and paid, confirming the order would be delivered on Valentine’s Day. Several days went by and Valentine’s Day eventually arrived. I hadn’t heard anything from the company so went through all the hoops to contact them and try to confirm that it would indeed be delivered on that day. I was eventually notified that it would not be delivered on Valentine’s Day after all (after specifically choose that day on the order & being confirmed that delivery would be available that day). They promised to deliver it on the sixteenth instead and said that they would provide a note of explanation for the late delivery & would even up the size of the bouquet.

I paid to have some flowers and a bear delivered to my girlfriend on the 15th of February. I had her waiting at the residence all day and no delivery came. At 6pm their supposed florist stated that they made the delivery to the residence. There is a ring camera at the front door, and what do you know no one showed up. They then proceeded to tell me they will get back to me the next day which was unacceptable. The customer service agent refused to release the florist info to me so I can check to see what happened, and possibly get this resolved the same night. I will never use this service again at all. You're better off going to DoorDash and placing an order there. At least you can track the driver yourself.

I would be very wary of using this company. First, the price quoted is not the price you will pay – there is a $15 to $17 “handling” fee associated with the arrangements, plus tax. Most online companies reveal this prior to checkout or have it included in the price of the arrangement, but From You Flowers does not. Second, I paid for the “guaranteed” delivery by noon. At 1:30, no flowers so I contacted FYF. The most “help” they could offer was the flowers will be delivered as soon as possible – no explanation of why they were not delivered as agreed. There was no notification that the flowers were going to be late – I had to initiate contact. They are going to remove the guarantee fee. My wife and I were heading to a concert that afternoon and the flowers showed up just as we were leaving.

I placed my order for same day delivery at 11:30am Eastern Time. I paid over $80. The delivery was from a local flower shop in San Antonio Texas. The time was 10:30am in San Antonio. They email me later to tell me flowers would not be delivered the same day, which was the entire point. They are horrible. I will never use them again. They should have told me in the morning so I could have used someone else. I cannot tell you the heartache this has caused.

I made my purchase over two weeks before the occasion. Flowers did not show. There was no communication from the company regarding delays or problems. I called that evening and it just kept ringing, no answer. I called in the morning and the lady had very loud noises in the background. It was extremely difficult to understand her. I was assured that the flowers would deliver that day, still nothing. When I called for a refund, they said they would have it delivered the next day.. I pushed for a refund instead. Do not use company if you are planning delivery on a particular occasion, they will botch it up and not communicate any delivery problems with you. This is unacceptable.

Updated on 02/17/2024: I reviewed yesterday that this company did not follow through with delivering the flowers. After speaking to them over14 times trying to get the flowers delivered or refunded they offered a refund and complementary flowers of florist choice to be delivered today. However the complementary flowers also never arrived. The order number they gave me has no record attached to it when tracking the flowers. Then I got an email stating the complementary flowers were delivered. However they were never delivered. I have cameras surrounding the house with proof that they were never delivered.

I ordered my flowers for next day delivery. They were supposed to arrive on Valentine’s Day. They got delayed to the next day. I was then told several times they would arrive by 6pm the day after Valentine’s Day. At 6pm, when I asked customer service when the flowers would arrive, they just kept telling me “soon”. They really had no idea. I then asked for a refund which, of course, I now have to wait several days for. Horrible experience.

I do not recommend this company.

Fromyouflowers.com. I ordered the Scarlet Enchantment arrangement for my wife for Valentine’s Day. I had a horrible experience with them. Completely false advertising. The flowers I received were nothing like the arrangement pictured. The arrangement I purchased came in a red vase with 12 red roses, red and white carnations, white Lilies and the green filler. What they delivered had no roses, not even a single red rose, no Lilies, and maybe one or two carnations. Hopefully they allow me to upload the pictures of what I ordered and what they delivered. Even the red vase I ordered they sent a ugly cheap, gold painted, clay pot vase.

They called me and told me they would compensate me correctly.

On January 30 I ordered deluxe red roses for Valentine delivery to my wife and paid for that date delivery. When they did not arrive I checked the site at 4:30 pm and they said they had been delivered. I called and after a 20 minute wait customer service said they would arrive within the hour. They came at 8 pm and they were pathetic. Small and dying with no greenery nor the red advertised vase.

Unless you want to ruin your special occasion, date, Valentine's Day, Mother's Day or any other date, DO NOT TRUST THIS COMPANY. They "guarantee" same-day delivery but they will not fulfill that promise. Then they will HOLD YOUR MONEY, you will have to ask for a refund which is going to take 3-5 business days to hit your account and your recipient will never get what you paid for. This was my first Valentine's Day, they ruined it.

Ordered my wife a dozen rainbow roses from this website. She opened the box and 5 of the 12 roses had the flower top completely broken away from the stem. Flowers didn’t appear fresh and were started to brown. First and last time I will order from this company. They did refund me 6 bucks but that was a very small token compared to the entire experience. One positive is they were delivered on time by UPS.

I will NEVER order from this place again. I was limited to what I could pick based on zip code. I selected a bouquet that I then paid extra to have next day delivery. My delivery was not delivered the next day. I called and asked to speak to a supervisor, the customer service person kept saying she was authorized to help me, this is not what I asked. I wanted to speak to someone in a supervisor position about my frustration for having to pay extra for delivery to a dying friend in a hospice house the following day which was VALENTINE'S DAY. I am beyong frustrated that these flowers went from FLORIDA to WISCONSIN. When I questioned if they had a local florist in WI that could have handled my order I didn't really get an answer other than "it all depends". Um no? I picked flowers that said they could be delivered next day to the zip code that I shipped to. I'll order elsewhere in the future, this is horrible service.

Hubby sent roses to my work for Valentine’s Day. Flowers never came. Got email claiming they were delivered at 8:30 at night. To an ELEMENTARY SCHOOL. Who leaves flowers outside a vacant school at night?

Paid $140 for a flower bouquet, balloon, and chocolate tin to be delivered on Valentine's Day. The tin arrived a week early, on its own, in a giant cardboard box and was essentially a store-bought bag of candy tossed into a metal tin. The flowers and balloon never came... I called and the woman I spoke to was awfully rude. She said "It'll be there today", and when I replied "Ma'am, it's 10pm," she said, "How about tomorrow morning?" I began to respond "That's not what I paid $140 for ..." when she hung up on me.

I would do zero stars if I could. Flowers didn't arrive so I called and waited 30 minutes for them to tell me the flowers would be there. 7 pm no flowers and another 30 minutes on the phone arguing for a full refund that they didn't want to give. This was my second time ordering from them and had problems on that order as well. I will not use them again. Not sure if they're This bad at business or they're hoping to rip people off. Either way, this is a bad business.

They called the next day, sent flowers. So that's good. Moved up from one star to two.

Edit: I finally got the issue resolved. It shouldn't have taken all day to do so... If anyone has any issues with this company, calling them is the best option. I only got my issue resolved because I called them... Still would not recommend this company...

I ordered flowers for my wife on morning of 2/13. The website showed availability for 2/14 and so I spent $100 on roses. On the 14th I received no email updates, no shipments. I went to website and talked to a boy who said the order was scheduled. At end of day (7 pm) no delivery and no updates. Called customer service by phone and waited 45 minutes without anyone picking up. I then went to chat service it said 17 minute wait for 20 minutes and didn't change. I revisited chat service after sending several emails, it said 18 minute wait for 24 minutes and then someone picked up. I got a stock "We will investigate this and get back to you". I said "no" I want refund which they confirmed but then refused to provide me with confirmation in the chat (reference number).

Need better communication between your customers and vendors. Leads to frustrating misunderstandings like these which ultimately reflects the inadequate operation of the company. Will still not order again even though we did receive the flowers almost 2 hours after they said it had been delivered. It's about how you leave a customer feeling from beginning to end. Not just checking the delivered checkbox off your list.

The company provided full refund in a swift manner. Thank you!

Hi I ordered a flower arrangement for my wife for Valentine's. When she send me a picture of what she got I was very disappointed. I could have went to Kroger's and got better. I paid over 100 for this delivery and it didn’t look anything like the picture on website. It’s embarrassing she received something so mediocre at work. All her coworkers got something really nice and she got something that looks like it was picked up and put together by a child or worse. I very disappointed and mad because it was not worth what I paid. I will not be using y’all again. I would some kind of compensation.

I thought I would be smart and order flowers for my wife for Valentine's Day to my office to beat the store rush and cheap roses. I ordered from Fromyouflowers and shipping was actually accurate and on time. The roses however are ugly. Dried out, smashed together, and just plain embarrassing. I can’t even take them home to her since they make it look like I stopped and grabbed the last ones from a corner store. The vase is too small and just makes the flowers look droopy. I offered them to other people in the office for free to take home for Valentine's Day and all declined. Haha. Waste of money and now it’s too late to get something else.

Very unhappy with the service. Was not delivered on time like promised and customer service is terrible because they cannot speak English so you cannot understand anything they say. Will not use them again and do not recommend them to anyone.

My Girlfriend lives all the way in New Orleans 7hrs away. I trusted this service to do me right by sending her everything that I paid for so she’ll be happy on Valentine’s Day being so far away from me. It was as simple as delivering the balloons, card and flowers to her but when they arrived she said she got her flowers and card which made her cry but I asked her about her balloons and she told me she didn’t receive any balloons. So I told her I would call to see about it, once I got on the phone after being on hold for a while the lady on the phone which it isn’t her fault btw or policy which I understand told me all they can do send me a refund since the balloons didn’t get delivered. I’m like I don’t need a refund. I wanted her to have her balloons.

I bought the rose and Lily flowers for my mom for Valentine’s Day. When she got them they looked nothing like the picture. None of the colors were right. There were barely any Lilies. There was more green showing than color from the flowers. I was HIGHLY disappointed. The website says something about substituting flowers but it wasn’t one or two. The WHOLE ENTIRE THING was different. Everything was supposed to be pink. Not a single flower was pink. I will never order from them again and will share that information with my friends and family.

Placed order for an arrangement to be delivered 2/14/24 on 1/20/24. Picked a specific arrangement from their website. Arrangement was delivered as promised however the arrangement was in no way similar to the one I picked. The container, theme and colors were nothing like I chose. It also looks to be a cheaper arrangement than I ordered. I contacted customer service and provided pictures. I was sent an email that said "slight variations" could happen. If the pictures were even reviewed anyone could see it as a totally different arrangement. I was offered a $15.00 gift certificate for a future purchase. Like I would ever do business with a bait and switch company that scams their customers.

When I found out my normal local florist couldn’t deliver in time, I ordered flowers for my wife for Valentine’s Day from fromyouflowers, “Two Dozen long stem Red Roses” to be exact. They arrived on time. I thought great…NOPE. When I opened the box I was given pink roses, which in itself fine no biggie. However the quality was complete garbage, one wilted and yellow and ok the verge of dying. And one completely chopped in half…”LONG STEM”, if that was considered long, then my wife will love her gift later.

Do not order from this place. I paid for the flowers to be delivered before a certain time, cost extra, only thing I received was a false confirmation, x2, for the order being delivered. Customer service was a joke trying to get it resolved. Lesson learned

Company never bothered telling us they just were not going to deliver flowers. This was for a birthday and we spent extra for next day delivery. Had to call 3 times. Nothing was done. Only offered to send again with partial delivery refund. Still never arrived. Called again and they just blew off the order like it didn't exist.

I ordered flowers 11 days in advance to be delivered with an extra (paid) request to have the flowers delivered at or before Noon. The website informed me the package had been delivered to the correct address at 10:59 AM, on time. Unfortunately no-one at the delivery address received the package, furthermore after calling customer service, they couldn't provide proof the package was even delivered other than what their website suggested. In their attempt to resolve the issue, I was given an option for rush delivery for the current date. This was also not delivered. When reaching back out to the customer service agent, they informed me that another package could be delivered, but would come at the earliest 7 days from the current date. To their credit, after initially rejecting my request for a full refund with a $10 gift card, they did fulfill my request to cancel the order and refund my money.

From You Flowers has reached out to me and has seemed to correct the issue. I originally was very disappointed with their initial response however they have reached out more personally and have certainly satisfied me. This was not about getting a refund this was about acknowledgement, which they have done. I appreciate the courtesy and response from them since. Thank you!

Do not give your service to this company. They will cancel your order a day before your flower delivery without any communication. Customer service is also horrible and they will hang up on you. They also refused to give me an invoice for the ‘refund’. Don’t waste your time and money with this horrible company.

I ordered flowers from the website only to get an email that those are not available, I could replace with uglier more expensive flowers. I said no since they are for Valentine's Day. I requested a refund and they are now holding my money hostage and my wife will now not be getting any flowers since they will not release the money. Customer simply plug and play auto responses. I am not sure I was even talking to a real person and not an AI.

I used this company twice and both times I was deeply disappointed. First time I didn't write a bad review because I gave them another chance but no, they did it again. I ordered cotton candy flower bouquet to deliver to dear friend. She received totally different flowers. Not even close, much cheaper and smaller bouquet. Instead of white and beige flowers they sent her red flowers. Why we are given choices and why do we choose if they will deliver whatever they want? Disgusting.

Never delivered the flowers I ordered. Customer Service said it was due to weather... There was no weather at all, clear skies, beautiful sunset. They never returned my money. Worst Flower Delivery service in the country. Stay away from them.

I had a few bad experiences with flowers not showing up on the right day, even after paying for delivery on a certain date. This last delivery was for Valentine's Day. I paid for delivery a day early just to be sure the flowers got there. There was supposed to be 8 roses and 3 sunflowers along with other miscellaneous flowers for the bouquet. Instead there was 3 roses with two of the heads completely missing. The sunflowers were wilted and the rest of the bouquet was dead. I messaged them and they offered me 30% off! I explained that the flowers were dead before they finally offered me a full refund. I paid over $80 for a special occasion and it was ruined once again by "My Flowers". Never again!

I went to Google and typed in 1800flowers, who I always use and was somehow sent to the Foryouflowers website. I ordered a dozen roses for my wife's first Valentine being married. The flowers showed up dead and moldy. I checked my email and saw that they were shipped from Pennsylvania. I live in North Carolina. Why would they not use a local florist.

Company contacted me and issued a full refund. Now I will go buy flowers in person.

Thank you very much for your solution. I realize this can happen and I am very happy with the resolution.

This is the second time in a row that Fromyouflowers has not been able to simply "deliver flowers." I ordered roses on Feb 6th for a Feb 10 (early Valentines) delivery, no flowers delivered, no communication. I called and they told me, "Sorry, we will have them there on the 25th." Could not explain the problem and said the florist apologizes. I will never use this service again. They used to be a reliable company, moved their service overseas, and if your flowers don't get there they really do not care.

Response was very quick to my complaint although I also created a dispute with PayPal which I think helped to expedite. Still a mystery how this happened and if I hadn't contacted you, I would never have known the flowers weren't delivered. I do appreciate the quick response, however.

I ordered a premium upgrade ($20 more) arrangement. What I received was 1/3 the size, wrong flowers and garnish, wrong colors. Even the bow and vase were lower quality. Absolutely underwhelming. I trusted them to help me make an impression for my Valentine’s Day / 4 year anniversary. She liked them but they were NOT what I paid for. Additionally, the roses/flowers weren’t fresh they were fully open, not tight buds… might last 2-4 days.

I ordered a $70 bouquet of flowers for my wife for a special occasion several days in advance, and they guaranteed delivery by 3pm on the day I selected. They did not arrive by 3, so I called the customer service number, and they apologized and said the flowers were in route, but due to the delay they would refund shipping. The flowers arrived at 10pm, and the next day I received an email from the company stating they were sorry for the inconvenience, and were refunding $3.19 of the shipping charges.

Customer service fully refunded purchase. I am giving an extra start for customer service.

I've used fromyouflowers.com in the past and had no issues so decided to use them again. This time they NEVER sent the flowers, I paid for same day delivery from a local florist and four days later we are still waiting on the flowers to show up. I'll never use this site again and I suggest you do the same if you are reading this. Seems like this is a common occurrence based on other reviews. AVOID IF YOU DON'T WANT TO MISS A SPECIAL OCCASION!

This company took my order, emailed me on a Saturday saying the delivery was too remote and they were cancelling if they didn't hear from me, I emailed same day asking to wait until Monday for me to answer because I was busy, then Sunday they emailed saying it was cancelled anyways (even though they heard from me like they asked). These flowers for my 99-year-old grandmother, who I don't get to see much, are for Valentine's Day. To cancel them in the dead of night when (1) I literally responded to their "if we don't hear from you this is cancelled" email and (2) I asked to wait until Monday because I was busy on the weekend, is so gross and wrong. Then they kept telling me "but you're getting a full refund" as if that was some special thing?? That's literally my money you're holding since you cancelled my order, of course I'm getting a refund!

I received a call from FromYouFlowers today and was refunded 50% plus the same day delivery fee. The flowers showed up this morning, even though FromYouFlowers says they have photographic proof that they were delivered Saturday. I am satisfied enough with this resolution, but will never use this company or any similar companies again. They steal business from local florists, only to turn around and sell it back to them. I have asked the recipient for a photo of the flowers so I can see if they even match what I asked/paid for. I did ask for the local florist's name and the person I spoke to refused to give it to me, instead saying "it is on the recipient's card." Valuable lesson learned.

Ordered a bouquet of flowers for Mother's day from this website which was supposed to be a surprise. Despite description saying the delivery will happen within business hours in the day, it never happened (bear in mind I live in Bay area so it is not rural at all). Called Customer service and asked for refund. They apologized, gave a discount and promised the flowers will be delivered the next day. I had to tell my mom I am waiting for a package coming to their place to make sure she stays home. And yet they did not deliver again the next day! My poor mom had gone out a few times that day looking for a package that never got delivered. I had to end up telling her about the flowers, which ruined the surprise as well.

On 1/26 I placed an order for lilies and roses beautiful ensemble. Recipient received 3 roses, no lilies, mostly dried out browned fillers. Horrible and embarrassing. They are offering a 10 refund from 80 not even an explanation of what happened.

I have used this company twice and both times the flowers could not be delivered when requested. The first time I just had them deliver them the day after. This time I just canceled my order. Because they were needed for a specific day not the following day. If things cannot be done then they should not say it's going to be done. Had I known it wasn't going to be delivered that day I would have just went and bought flowers and deliver them myself. I will not use them again because they just don't get delivered when they're supposed to. And the first time I used them they weren't even the flowers I ordered. They were totally different.

I ordered flowers delivery for a friend of mine birthday. It has not been delivered not on birthday, nor the next day or the day after next. I'd been chatting with customer service on their website chat. I was assured that it'd be delivered next day two days in a row. Yet, it was not. On the 3rd day I lost patience and canceled. To their credit I have to admit a refund was issued quickly.

I had problems with 2 orders, after speaking to customer service, they will be refunding my money, I will be using them in the future, this is a business that has great customer service. They tried to resolve the issue with sending the wrong flowers, not the ones I ordered, and they did just that. Thank You.

I ordered a birthday floral arrangement yesterday for my niece and paid for expedited delivery and it was to be delivered by 12. Not only was it not here on time, when it did finally come after 2 chats and a phone call, it was not the arrangement that I paid for. I am highly disappointed and I will never use this company again.

I used their service to order flowers for my uncle's funeral. Called a day ahead of time, two whole days of fake promises and lies and hours on the phone and my order was never delivered at all. Very embarrassing situation to be in. DON'T TRUST OR DO ANY BUSINESS WITH THEM, They are a third party who makes commission of your order if the local florist decides to accept your order after their cut.

Ordered 2 dozen roses with a vase. The shipment arrived promptly when they said it would but the vase was completely destroyed. They didn't do anything to package the glass to make it safe to ship. I originally thought they'd forgotten to include it until I saw glass shards in the folds of the box. I called them and they offered the refund for the vase without question (this must have been a common complaint.) But the flowers were already wilting and blackening around the tips. There are better options. Definitely not worth the money.

I ordered flowers which were delivered today and they were dried out. However, the main issue was with the “specialty vase” and balloon. They were embarrassing and didn’t even come assembled. Incredibly cheap. I have asked for a full refund. Like most people here, will never buy from this company again.

The company escalation department reached out to me and refunded the rest of the amount paid for these flowers. I appreciate them calling me directly and acknowledging the issue. While I would have preferred the correct flowers have been delivered or a phone call prior to delivery letting me know they were not available and providing another option instead of just sending something less than mediocre, I understand these things can happen. Updating rating for incredible customer service.

Used this company in the past and it was so so. Placed an order yesterday and the flower arrangement delivered had 10% similarity with my choice on their site! They promise 100% reimbursement or resent but Customer Service doesn’t honor their online statement! They offered me 20%. After I got upset they went up to 30%. I wish I could upload the pictures so people can see what a difference there is between offers online and delivery! I wrote them emails, send pictures and received an automated response! I am still upset, and am certain they honestly don’t care, but pretend to do! I will never use this company again that is for sure!

I have placed an order in advance to be delivered on my parents' 58th Anniversary. 2 days later, the flowers are not there. Customer Service keeps promising an investigation without any tracking or results provided.

I purchased on January 22nd from fromyouflowers.com the Charming Garden of Love flower bouquet same-day delivery. I'll NEVER order from them again. It look like the delivery guy hit every bump in the road and through these flowers all over the place. It looks as if the person who arranged these flowers went skimpy on the materials and could not even find similar or even close to like flowers. You can easily count six different flowers in the online photo bouquet but once delivered there was only two different type of flowers and some kind of huge green leaves thrown in there…and they were all falling out of the vase and could barely stand on their own. It looks like they ran out of flowers and couldn't even make it look like a full bouquet nowhere near worth the money I spent…I called customer service immediately and they were trying to downplay and get me to accept low-ball offers….

This place is an absolute scam. I used it once and swore I would never use them again when they delivered flowers to the hospital 4 days late (after pay for same day delivery and when my sister and her new baby weren't even there anymore). When they sent a "complimentary bouquet" it looked absolutely disgraceful with branches and weird flowers sticking out, not just a normal bouquet. It looked so bad. I took a leap of faith for a second time (most recent) and yet AGAIN the orders (two bouquets) are beyond late when there was a death in the family. They just emailed asking if they could push the date AGAIN when I ordered them for same day delivery so at that point they'll be 3 days late. This company should be ashamed of themselves. Absolutely horrible business. If I could give them zero stars or negative stars, I would.

I ordered flowers on a Friday to be delivered Saturday to Mayo Hospital. They did not arrive. After contacting customer service twice they said they would send out another arrangement. Today, Wednesday, they refused to refund my money and said they were waiting for flowers from the wholesaler - NOT my problem. My friend may not be in the hospital by the time they would deliver, IF they would deliver. And this is after I shared that my friend has a fatal illness. Do not waste your money with this company.

I ordered flowers to be delivered to my mom for her birthday. I got an email notification that the order was delivered, but my mom said that it had not arrived. I called Customer Service and they instructed me to wait until close of business that day to see if it would arrive. I did, and nothing. Then at 8pm, a bouquet was delivered to my mom, but it was not the arrangement I had ordered. I called and they offered me a 30% refund and a $10 gift card - I argued for a full refund, which they then granted me. Disappointed about the hassle, but grateful that they corrected it. I would also like to note that I have used FromYouFlowers a few times before, and this was the first time I had any kind of issue. It was annoying, but I am not opposed to using them again.