fromyouflowers.com Reviews

The arrangement my friend received had pink daisies, pink roses, lilies and what seems to be an entire fern. No hint of purple except the purplish vase (which was supposed to be pink and had no pink decorative ribbon). According to the website explanation of the Deluxe flower category, "Flowers will be arranged as similarly to our website picture as possible." Compare the two pictures below and see if you think the flowers delivered are similar to the picture.

When I complained to the company and requested my money back, this is the response I got: "We have reviewed the picture you provided us and the arrangement was filled to value. The flowers that are in bud form will open within 2-4 days and make the arrangement look much fuller. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner."

They offered me a $15 gift certificate towards a future order and a 20% credit back into my account, neither of which do me any good since I don't plan to ever order flowers from this company again. Clearly their business model is to collect money for a large flower arrangement and then order a small arrangement from a local florist and pocket the difference. I think the pictures on the website are completely false advertising. If the florist can change the container, the flowers and even the entire color scheme, then why even put a description on the website? Consumers want to know what they are purchasing and are understandably upset when they think they are getting one thing and they get something entirely different instead.

PLEASE use a local florist to send flowers. I have seen by multiple negative reviews of this company that orders were not delivered when promised and the flowers sent were a joke and an embarrassment! Here we are trying to do something positive and all we get is an unprofessional company to deal with. I phoned first thing this morning and spoke to a customer service rep who apologized to me. I told her to cancel the order and credit my credit card. She offered to send an upgraded order, but the birthday was yesterday, not today. She also said that it would have been impossible for them to get the order out when promised. They had my cell number - why didn't they call and tell me??

Never again would I deal with this company or any other online floral company. Unless you have direct contact with a florist, there is no way you can possibly believe your order will go out as promised. They state that they have a GUARANTEE your order will be delivered when you've asked for it. Well, here is my GUARANTEE - I will NEVER deal with your shifty company again. My daughter has only one 30th birthday and you totally screwed it up.

When I hadn't hear anything from my daughter about receiving her gift by 11:55, I called fromyouflowers.com and was told that it was still out for delivery. I found the representative I spoke to uninterested and unsympathetic, but I was refunded the fee for expedited and a 20 dollar gift card was to me via email. The customer service representative did not seem to understand that refunding the money and giving a gift card for my "inconvenience " did not change the fact that surprise was ruined because I had had to ask my daughter about the delivery. She now already knew it was coming and would not be surprised!

When I had heard nothing from my daughter by mid afternoon about a delivery, I called again and was told again that it was still out for delivery. I asked for the name of the florist that was fulfilling the order so that I could check on the order directly since nobody there could or would actually find out what the problem was. But I was told they didn't give out that information, and was assured that the basket would arrive soon. They also had not sent the gift card to my email as was offered.

Finally, at 6 PM I received an email claiming that the order had been delivered, but in fact it still had not! I called again and was told that they couldn't contact the florist to get an explanation, because it was now after business hours and they were closed. The rep said he could do nothing until they confirmed in the morning with the florist that the flowers had in fact not been delivered as claimed. In effect he had called me and my daughter a liar! At that point I asked to speak to a manager. After being on hold 10 minutes, he came back on the line to tell me that the manager was not available and would call me back. I said no I would not hang up I would wait on the line with the rep until she was available.

After holding for another 10 minutes a different manager took my call and had no information about the situation, so I had to explain it all again. He also told me that there was nothing that they could do but offered me 20% off of the order and an upgrade of my order to the next level which would include more items. My question to him was "Why was nothing done to track the order and resolve the issue the first two times that I called when the florist would have been able to fix the problem?" He had no response to that and just kept giving excuses for the situation.

At that point I was fed up and said just cancel the order. He said he could not until he spoke to the florist the next morning to confirm the delivery status of the order. Again we were being treated as dishonest! At 8 PM my daughter texted to ask if the surprise was a fruit basket. Someone had called lost and had asked for directions to deliver a fruit basket. So the last shred of surprise was gone!

The basket finally did arrive at 9 PM over 9 hours late! I could have driven the 500 miles and delivered it myself in that amount of time! This morning I got a message that the basket had been delivered and the expedited delivery charge had been refunded, but no mention of the 20% discount or upgrade that I had been offered. Again, I called and was told that there was no record of those offers in the case notes and, of course, I was put on hold. The rep eventually came back on and said that they would honor the 20% offer. No mention was made about the upgrade. They obviously could not upgrade an order after delivery, but nothing was offered as a substitute. I did not have it in me to deal with one more thing so I let that go. After all of that the basket itself was a disappointment. I expected much more for what I paid!

The entire experience was an quite an ordeal from ordering and not being able to get same day delivery, to having the surprise completely ruined, to hours on the phone dealing with customer service representatives that were unwilling to do anything to correct the problem and then a finally a basket with fewer things of mediocre quality. They need not send that gift card. Nothing on their site is 20 dollars or less and they wouldn't get another penny from me!

The site says residential orders delivered by 6 pm. It's 5:45 pm so track order... I get this: "Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery August 29th with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused. Thank you!"

A couple of issues here. I assume they knew about the inability to deliver before I inquired hours prior. But only because I asked did I get this. Basically the promise of "today" is really false advertising... At best it is best effort with no real indication of time frame. This site is a scam. Advertising a service they cannot deliver and accepting payments from whoever will press checkout. If you notice and complain expect a $20 gift certificate offer. As many other reviews have noted BEWARE. Or perhaps better... Just go elsewhere. Unless you want your thoughtful gift of flowers to miss the mark.

I spoke w/ Ann at "fromyouflowers". She'll give me 20% credit, ($6) + the $3 same day fee. That is it & I even stressed how unhappy I was. She also said it was against policy to let me know what florist they used. This is probably because they ordered the smallest arrangement from a local florist - yet charge consumer for the more expensive one. I could've picked up a better & Fuller arrangement from BJ's wholesale club. DO NOT PURCHASE FROM, "fromyouflowers". Thanks!

That's 3 days, 2 florists, and times they had flowers go out for delivery only to not be delivered. They say they can't guarantee delivery time, why can every other company give some sort of estimated delivery time or especially in the case of a missed delivery make sure the order gets priority and is delivered first the following day? I called to complain and ask for a refund and the girl I spoke to asked if her manager could call me to discuss this and offer me free flowers? Free flowers always sound like a great idea, the problem is these idiots wouldn't deliver them anyway. No thanks. I'll pass.

I have never in my life dealt with such complete and utter incompetence. I should have hand picked the roses myself and driven a couple hours and delivered them myself. At least I know they would have actually gotten delivered and considering the amount of time I spent on the phone with these morons, it might have actually saved me time. If you ever have a loved one die, don't order flowers from these fools unless you want them delivered the day they rise from dead, because that's about how long it's going to take to get your flowers to their destination. Again, 3 days... 2 florists... 4 attempts to two different addresses... NO FLOWERS. NEVER AGAIN!!!

So she apologized for all that I had been through, asks me to hold to see if she can get me a discount, comes back and says sorry her supervisor said no. Wow an hour and a half of my time got me nothing. Time that I spent because this company fromyouflowers solicited me a coupon to use. Unbelievable. Online fiasco was bad enough, but then to call customer service, tell them the entire story, have her check into it and say she could fix it, take all the info again and THEN tell me there is no discount. What kind of business is this anyway. UGH!! First and last time I use that company!