fromyouflowers.com Reviews

My wife received these flowers at work. The picture for the "FALL HARVEST BOUQUET" shows at least 5 roses. Her bouquet had ONE rose. The picture made the bouquet look full, you can see through the stems to the other side in hers it is so light on flowers. THEN, the preview for the signature states "Signed: ** Face" which is a little running joke but when she got the card there was no "Signed". It made it look like I was calling her a ** Face when in reality is an inside joke for one of her nicknames for me. I should have gone with 1800-Flowers and next time, I will be.

This was an experience. I ordered the premium fall fantasia bouquet for my sister for her birthday & it looked literally NOTHING like the picture. There was 2 random objects that look like a bee’s nest and I’m just so confused. The only reason why I gave it an additional star is because the supervisor tried her best to rectify the situation & gave me a 50% refund. The first representative told me straight up I wasn’t going to get any higher than 30% after initially only offering me a 20% refund when I asked to speak to the supervisor. Like be for real. Smh. The supervisor also gave me a gift card but I don’t plan on using them again. Hopefully the new florist they hire will do better 'cause this wasn’t it.

Ordered balloons and flowers for an extra sensitive and sentimental event. When they still weren't delivered at 4pm, I called to check the status. Only at that point did they tell me they didn't have a florist available. WHY WOULD YOU NOT COMMUNICATE THAT SO WE CAN ARRANGE SOMETHING ELSE ON THIS IMPORTANT DAY??? They then offered a 50% discount to deliver them the next day. What a joke. Absolutely not. Refund my money and I'll let everyone know not to depend on them. Joke of a company.

I ordered flowers through www.fromyouflowers.com a day before. The flowers never arrived and when I contacted them at the end of the day they said that they were not able to deliver due to not having any vase/containers and asked for delivery one day late. I gave them one star - wish I could give them zero. - Big disappointment - Don't waste your money and time.

I purchased a bouquet of flowers for my sister's birthday on Saturday morning. I paid EXTRA for same day delivery. 1 hour later they send me an email that they are sorry and they cannot deliver the flowers today BUT they will be able to deliver them next business day which is Monday morning. Have no choice but to wait at this point. Monday afternoon comes and I call them because the flowers haven't arrived. I speak to someone and they tell me, "I'm sorry we can't deliver until Tuesday"!! I tell them to give me a time frame. She responds by saying from 9am to 6pm.. I asked for a full refund, I hope at least that transaction goes well. STAY AWAY!

I had one good experience, which encouraged me to order again. The order was not delivered. When I called, the representative offered a gift certificate and promise of delivery the following day. When the flowers were delivered, they were not what was ordered and nowhere near the price point. It was shocking what a sad arrangement was provided. Very few flowers, mostly filler, and NOT the flowers ordered. It was highly disappointing that I had to make several calls to get reimbursed, and my family member who was gone for over a year never received the welcome home flowers I wanted to surprise her with. The only good thing was I was reimbursed, but I had to demand this, because they wanted to offer gift certificates for future purchases. Use another vendor.

My daughters ordered flowers through this company for delivery to me after major surgery. Apparently, the company could not find a shop to handle the order which was scheduled for Oct 27 or 28. Instead of jumping right on it (we live in a big metropolis area) it took them until Oct 30th to find another shop. My girls were devastated that it took so long. Would not recommend this company.

I paid over $80 for one dozen rainbow roses to be delivered to my Granddaughter for 16th birthday. The only thing that looked like what I ordered was vase and the pick. Will NOT use them or recommend them.

The customer support followed up with me and issued an apology and refund. Waiting for execution.

My sisters and I ordered a dozen of preserved purple roses for our brother's funeral and they never arrived. They said did but funeral home said they never arrived. Should have looked at all the negative reviews on here before using this rip off company.

I had ordered an arrangement with a jack-o-lantern vase with a cover and the description and picture showed bats coming out of the top. I paid extra for the upgrade and extra to have it there early. It arrived very late and looked nothing like the picture. Including the flowers! Not a single sunflower which was also in the description. I spent in total almost $90 and when I reached out to customer service I was offered a refund of $38.67 which I found to be very insulting considering the situation. I have used this company in the past but this will be my last time.

I want to share this so that nobody else has to deal with what I dealt with. I specifically ordered from them because they offered "pet-friendly" bouquets. Since my friends has cats I wanted to ensure the flowers sent were safe. Apparently that didn't get communicated to whoever delivered the bouquet because POISONOUS TO CATS flowers were included in the display. When I reported this they barely acknowledged fault and didn't care that what was sent could have caused serious issues with my friend's cats. I find it incredibly irresponsible and unethical of them to offer pet friendly options and not communicate that to their florists. I will NEVER order from them again.

Aunt sent picture when she received Thank you arrangement in another state and was nothing like the pictured arrangement I ordered. Color and container not even close to arrangement I ordered. Very dissatisfied with partial refund.

I ordered flowers to be sent to my wife for our anniversary. I ordered on their site the "You're in my heart" selection. Should have been 45 or so roses and carnations. Item received only had 9 roses and 9 carnations. Will not be using them again.

The site says next day delivery. Verified the address and said it could be delivered next day. 3 pm the next day, the actual occasion, emailed and said they wouldn't get it till today. Said they'd refund $3. Then today, at 1 pm, emailed again saying they have no florist to do this delivery again and can try again on Monday. 4 days after the occasion. They should verify a florist BEFORE they took my $75. Horrible service.

Flowers were ordered from this company to my home. My friend called to see if I received the flowers which I did not. My friend contacted them and they said nobody answered the door. I have a security camera which sees the entire front property and a camera doorbell. I reviewed all the cameras for the entire day and nobody attempted a delivery to my home. We confirmed they had the correct address. They promised they would deliver tomorrow and never arrived. This place is a scam. I hope my friend gets a refund.

My mother had to face this today putting her daughter to rest: I unfortunately faced this today. I didn’t get our order at all. First they said they delivered them 5 days early (which the church never saw come to find out) to a memorial service for my DAUGHTER. They promised to redeliver on the correct day even got an email saying they were delivered and they never showed. Even delaying to services because I was on the phone with their “customer service” line on hold for 20 minutes and they never came back. It was awful.

I really don’t like leaving reviews, but my experience was so frustrating I had to sign up and leave one. Ordered same day delivery of flowers to my wife’s place of employment on a Wednesday. I also paid extra for expedited delivery. Well, as the hours pass by, not delivered. I called customer service and they refunded the expedited delivery fee and assured me that the flowers would be delivered by 3:00 because the location was a school. 3:00 comes, no delivery. I called again, they refunded a portion of the cost and also upgraded to a larger size arrangement. They assured me it would be delivered by 3:00 the next day. Well, Thursday comes, I even called several times to verify that they would be delivered, they told me everything I wanted to hear. 3:00 comes around, no delivery. I called to cancel it completely and get a full refund. They were very apologetic and refunded my order more.

Ordered standing funeral flowers on 10/9/23 to be delivered by 11 am on 10/13/23. Called the funeral home and nothing was delivered. They only wanted to give me 50% back. No flowers at all! Awful service so do not use them.

I ordered flowers for my mother in law’s funeral 10 days ahead. The flower should be delivered the day before the funeral, but it was not delivered. I emailed them, no reply. I called them in the morning of the funeral day, they told me that they were going to call the flower shop and call me back, they never called me back. I went on their website and started chatting with them 2 hours before the funeral, they kept telling me that they needed 24 to 48 hours to investigate and then email me back with the result. But what about the flowers I needed for the funeral? 24-48 hours later the funeral is over. All they care about is the money not the customer.

I paid a birthay present two days before the day and never received the flowers on time. And when the Indians help service attend me: "Please accept our sincere apologies for the inconvenience. As per your request, we have cancelled your order and initiated a full refund. It takes around 1-3 business days to get the amount credited back to your account, and you will receive an email confirmation for the same." Never will use them again.

The most basic tenet of a florist is to deliver flowers on the scheduled day. I ordered flowers for a 10/10 delivery. Was notified at 4:05pm that day "Our records show that your order has been delivered on 10/11/2023." They missed the delivery day and state in advance that they were delivered tomorrow...?? On 10/11 I got the same message that the order was delivered on 10/12. NEVER used "FromYouFlowers" and will NEVER use again. Money was refunded.

Paid for expedited service to get flowers there by noon or earlier. Noon comes? Not there. Call in and tell them. They can't get florist in the phone but assure me it will be there by 3. 3 comes. I tell them it's not there. Told for sure by 4. Ask if they talked to florist and they say they still haven't but assure me it will get there today. I tell them call a different florist and that it needed to get there TODAY. They refused but assured me it would get there. It's 630 pm. It hasn't arrived and florist is closed. This company is completely unreliable. Stay away!!!

Placed order on 9/7 for a delivery for 10/2 for a friend's birthday. I thought this was plenty of time for this company to get their ducks in a row to get this delivery done. I paid extra for delivery before 10:30am on 10/2. Flowers never came. I called DAILY on 10/3, 10/4, 10/5 and finally 10/6, where I demanded a full refund because flowers were never delivered. How is this place still in business? It is a total scam!

I ordered a snack and candy basket for my Husband for our Anniversary. I was very disappointed and feel like I got ripped off. I paid a lot of money for this basket only to have it come nothing like what I ordered. The first picture is what I ordered. 2nd 2 is how it came. I can't believe that these places can get away with such false advertisement. Needless to say my anniversary was ruined because for once I wanted to send my husband something nice and surprises him only to have wasted my money.

I ordered flowers from this website for my girlfriend and I's anniversary. I specifically ordered them around a week in advance so they would be here on time and I paid extra to have them delivered the morning of our anniversary. On our anniversary not only did the flowers not come in the morning as paid for, but they didn't come at all that day. They arrived a whole day later when they were no longer needed. On a big day like our anniversary it made me upset that I went out of my way to get her her favorite flowers and ended up not being able to give her any. I reached out to customer support and they are trying to offer me a laughable 20% refund when I spent over $70 on flowers+delivery. I paid specifically for a service that would deliver them on time and considering I didn't receive that service I would like a full refund as I didn't get the service I paid for. I highly recommend you stay away from this company.

I received chocolates sent from Fromyouflowers.com as a gift from my friend. Upon checking on the chocolates right after receiving them, I noticed that some of the chocolates are best before/best by (bb) in two weeks' time while most have bb date next month! In brief, all of the chocolates I received is having bb of less than 6 months! I am feeling very upset on receiving all these chocolates that almost reach their bb date while my friend spent money from overseas without knowing that she is paying for such service and goods!

I ordered a order to be delivered the following day before noon and paid expedited shipping to ensure delivery. I called mid day and they apologized that it didn't arrive on time so they would refund the expedited charge but guaranteed it will arrive the scheduled date of delivery before 5pm. We'll 5 pm came and I called again and they said, "Oh we're sorry it will be there until tomorrow because the florist couldn't get the vase as shown in the picture," when they never communicated that when I had first called. I will never order from here again. If you looking to get something delivered on time this is not the right company to do the job, save yourself the headache.

Good luck with customer service. No point in picking same day delivery. They won't do it. They'll charge you, not let you track it, then refund you $3 for 20 mins worth of back forth. Just order somewhere else that will actually deliver on what you pay for. $80 for this NOT worth it.

I ordered a "Lush Lavender Bouquet " for my mother's birthday. I ordered online first and then I called to clarify some details. The webpage is called "From You Flowers." The price on the webpage was $63.99 dollars. I got charge $85.29 dollars. If that would it be the only problem, I would not mind paying for it. However, I got a picture of the bouquet that got sent, and it did not look at all as the picture in the webpage. I called that false advertisement, plus the fact that I got overcharge. This is the first and last time that I ordered from this company.

The flower arrangement that I ordered was supposed to have a crystal cross. However it has a very cheap and tacky looking ceramic cross. I must say I'm extremely disappointed and feel that I was ripped off. I would not advise anyone to order from this company because you don't get what you pay for.

I ordered two flower arrangements for my daughters for Daughters Day and paid the expensive extra fees for a next day delivery which they were. However I wanted them to be surprised with the flowers but instead they were surprised with an email asking when they would be home to accept a delivery. I knew they would both be home or I would have instructed them to email me or them. They loved them but I was disappointed for as much money that was spent.

I purchased a pretty pink bouquet with a vase and received purple flowers, not full and pretty like I ordered and when I called customer service they stated they had a right to change an order in order to fulfill the order that was placed. First off if you need to fulfill an order make sure it's at least the same color and nice and full, I paid 79 dollars for something that was not what I wanted and then they offer a 20% refund. Please tell me what 8 dollars being refunded is helping with. I ended up at Kroger to replace the flowers that were sent to me seeing as though it was nowhere near what I ordered or wanted. I will never purchase from this company again!

This was by far the absolute worst purchase I have made. I was having flowers delivered to my mom for her birthday. The flowers and delivery cost me $80 and they were set to be delivered on her birthday. The day they were due to arrive, I was informed that they wouldn’t be delivered until 3 days later due to weather, which I checked on and there was absolutely nothing going on weather wise. I gave them an alternate address to deliver because there would be no one home to accept the delivery. They agreed to do this but still delivered at the original address and left the flowers sitting outside. Due to the late delivery and sitting out all day, what got delivered looked like absolute crap. Dead flowers and leaves just dropping off.

I ordered a bouquet for my wife’s birthday to be delivered in her day but it was delivered to the wrong address. I spoke with customer service who insisted it was delivered. I informed that it absolutely wasn’t correct. I was offered a 20% partial refund for late delivery and 20.00 discount on next order but tried to explain I want a full refund for an order that wasn’t delivered late rather delivered to the wrong address.

Delivered flowers to the hospital, didn’t confirm if patient was still checked in. Told me they wouldn’t redeliver. Then an hour later said they would, after I had already arranged for my sister to drive an hour out of her way in rush hour traffic to get the flowers. I spent almost $90 on these flowers and delivery. Could have had my sister go to Costco for $25 arrangement and would have been the same quality without the hassle and expense.

This company arranges delivery of flowers and gift baskets from local florists. When I discovered that the delivery would not occur as scheduled, I contacted customer service, who refunded the expedited fee. This is excellent customer service. The recipient of the fruit basket was thrilled with the quality of the contents. Will definitely use them again.

I have ordered flowers to be delivered to my daughter at college for her birthday. She called me at 5pm wondering if I ordered it. She has visited the delivery desk multiple times between her classes. The website said it would be delivered on that day before 5pm even it was already 5:40pm. I finally called and after speaking to a representative was transferred to a supervisor. They apologized, 50% refund and a promise to deliver flowers tomorrow. Ok. I have no choice. Very disappointing. At least they could have contacted us that something did not work out. Last year I used flowers.com and had no problems. The flowers were delivered by 12pm without even any extra help. I hope the flowers she receives tomorrow at least look beautiful.

I just had a funeral for my father yesterday with no flowers thanks to you, FromYouFlowers. Customer service made me feel like I was lucky to get a refund processed, also. This happened minutes leading up to my Dad’s service. Thank you, FromYouFlowers. You have been reported to the BBB.

I ordered flowers yesterday to be delivered today for my friend's birthday. We live in different states, so I wanted to do something nice for her birthday and surprise her with flowers. I was told they would be delivered by 1:30pm, well it’s 8pm and they still are in transit, not even out for delivery. This is so disappointing. I spent $70+ in flowers that won’t even be delivered on time! I paid the extra fees for one day shipping plus weekend rates, all for nothing. Who knows what the flowers will even look like once they arrive (if they arrive) since they more than likely have been sitting in a hot warehouse or a hot delivery truck. What a waste. I would have been better off placing an Instacart order for flowers from Walmart. At least those would have made it in time. I’m disgusted that I paid so much for undelivered flowers.

I've ordered flowers from this company before, so they had my card on file. I selected the flowers and entered delivery information, but the site did not show a preview of the purchase before charging my card!

The company, "From You Flowers" refunded the full amount of the original order and have extended a complimentary bouquet of flowers. I am satisfied that they have resolved the issue and completed delivery.

Shipping was fast, but I was very disappointed to learn that the flowers my grandmother received were nothing like the ones I ordered. I ordered pink flowers. She received white ones. The vase wasn't even full and I opted for the deluxe. Paid extra for nothing! Very disappointed!

I ordered flowers for my mother's funeral. I paid the additional expedited fee to ensure their arrival. I was assured at the time I placed my order that they place funeral orders as a top priority. After arriving at the cemetery early and finding out the flowers had not arrived, I called their customer service number. After the call was finally answered, a rep reached out to the local florist, to no avail. He said he was unable to reach them at 10:30 am! He also said to call back later if they still had not arrived. They NEVER arrived. When I called again, the rep wanted to send the flowers to my home! They were FUNERAL flowers - YUCK! It took much demanding to just receive a refund, and in the end, I had no flowers for my mother.

It’s been a long time since I’ve received service so reprehensible it’s literally kept me up at night. One of my best friends recently got married and about 5 days beforehand my partner and I decided that we’d like to send them some flowers. We live in two different states so I figured this online service would do fine, especially since they seemed to have good reviews on their physical website and they’re at one of the top search results when I googled them. DO NOT TRUST THEM! I spent a little over $90 on a floral arrangement and paid extra to make sure that they would be delivered by noon on my best friend’s wedding day. The day of the wedding comes and it’s about 5:15~5:30pm time there and I haven’t heard anything about them being delivered.

Thank you for your response. I apologize for not being available when you reached out. After your company handling the situation as you did I will try your services again. Thank you.

Ordered anniversary flowers for my wife since I'm stuck at work. The flowers was scheduled to be delivered before 6pm. While at work, I get an email at 6:15pm that the order was finally delivered. It wasn't. I contacted Fromyouflowers about the missing delivery. Unfortunately, the CSR was beyond rude, argumentative, condescending, and outright disrespectful. He even went as far as to apologize that my wife and I have "issues". Huh? The level of disrespect from that CSR was unbelievable. Delivery was FINALLY made at 8pm. At this point, I don't even want these flowers and never want anything to do with Fromyouflowers again. Buyers take caution. Just order from your local flower shops and skip this shady middleman.

The flowers were delivered wilted. I called to get them replaced & the guy claimed to have sent the order but they never came. A day after they were scheduled to be delivered I called & was told the order never got placed. I wouldn't recommend, find another service.

I wanted to buy a flower for a funeral service so I scheduled a delivery to be made on Sunday 10AM, I paid extra for expedited delivery. They called me on Sunday morning before 10 and I called back to check the status of my order, they said they wanted to confirm the address and asked me what time should it be delivered. By this time it was already past 10AM so I told them if they can make it till 10:30 it should be fine. The time passed so I called back again to check and they said they're working on my order, gave me a discount for the inconvenience and they said it will be delivered soon. I waited until 11:20AM. Still no delivery.

Never was delivered. Do not recommend. If you want a real experience with flowers, I do never recommend this store. It's my birthday, I was so excited, my girlfriend she was so excited and nothing. Very disappointed.

I was surprised & impressed to receive a text from my sister-in-law - her 70th Birthday - to say that she'd received a second flower arrangement from me today! I guess this is the Company's attempt, reacting to the disappointing review I sent yesterday, after the first arrangement was delivered. As I said, the Agent I dealt with and the service were very good. However the arrangement sent, in NO way, resembled the one I chose on the website!

The second one added a color that was missing, and a little more artistic flair - but, again, was not like what I'd chosen. Flowers were fresh and my sister-in-law was happy! I just think I'd be happier if I ordered a "seasonal container of flowers" and the florist did the rest. Not trying to make it copy a picture of flowers and containers they don't have available! Leads to frustrating results! Thanks "FromyouFlowers"! Your efforts are appreciated!

I ordered flowers on Sunday evening w/ confirmation of Monday delivery. M, T, W, Th and F I received an email that no one was home to receive. Recipient was home all day everyday! I replied to leave at the door for Saturday delivery. Saturday I received email stating there are no florist in the area that can complete delivery… I now need to cancel order and pay again, this time adding UPS fee for delivery.

I specifically ordered a PLANT for my best friend who is now a widow. Since Flowers die, I wanted to plant that will live on just like her memories of her beloved husband. Instead, FLOWERS were sent! The company fromyouflowers.com subcontracted with didn't have PLANTS. I also paid a surcharge to have them delivered the same day, WERE NOT. They were delivered the day after. Clearly this company farms out its orders but they should review the venues they subcontract with more carefully. Will not be using this service again.

Updated on 08/24/2023: Since my post this company has called me twice, when I didn't answer they thought it would be best to email me a refund stating I would get 50% back. A second email followed stating I would receive $14.61 back which is only the handling fee! To make this even more unprofessional I took the time to track my order "via FedEx" and it showed my flowers was 2-3 hours from my delivery location. Which means they will not be delivered today since it haven't even made it to the FedEx warehouse in the city of the delivery. I put this order in Aug 18th and this company thought it would be smart to order from another company a date before the delivery date. I already reported this foreign company to ECONSUMER.GOV today. I'll be calling them.

Company contacted me right away and problem has been admirably dealt with. I appreciate a company that doesn’t ignore consumers with legitimate complaints, thus this updated review. Thank you!

WARNING! DO NOT ORDER FROM THIS COMPANY! Ordered a sympathy arrangement for a dearly departed friend. Fromyouflowers.com never sent a confirmation of it being delivered at my specified time and when I called the representative couldn't reach the florist or tell me what company it was fulfilling the order. Absolutely no help at all. I am beyond disappointed, embarrassed, and saddened as these flowers were to be a symbol of my support in my absence of my not attending the service. I am out of state and there is nothing I can do to substitute their gross incompetence.

The company is not going to actually help you if the florist doesn't deliver on time. They will offer their "sincere" apology. Stay away from ordering from this site if you want assurances that customer service will actually be able to help you in case of delayed delivery.

I wish I knew how to upload the pictures because this was a sad experience. Way too much money for something to be completely opposite of what is advertised. I will never use this again. I was embarrassed for the person I had the flowers sent to. Unbelievable.

Simply take a look at the pictures. Consider this prior to using this service over the more satisfactory competitors. I had to negotiate for a full refund. The experience was extremely disappointing, as the order was a gesture of sympathy for the death of a close family member. Although the recipient was gracious enough to say she loved the arrangement, the picture she sent told a different story. And because the occasion was solemn, it was not like I could start telling her I was sorry the arrangement she received was not what was intended to be sent. FromYouFlowers.com needs to vet their florists better - I am wondering if they even care enough to look into this with their contractor. I seriously doubt any followup will be initiated. Shameful.

Ordered a beautiful flowers but what was delivered was not even close to what I picked out. Completely different kind of flowers. They were very cheap and I'm so disappointed. How do you not even provide the same flower as what was ordered.

I chose this florist based on the arrangement they had advertised. The recipient sent me a photo of the delivered arrangement. To my horror, what was relieved was a cheap poorly arranged piece that in no way resembled what I had ordered. I complained, they said they’d send another. They sent another arrangement that again, in NO WAY, resembled what I had ordered. No way was it worth $80. What a racket. Sounds like bait and switch to me.

This company is awful and should not be in business. Please save yourself the massive headache and buy flowers through anywhere else. Bought flowers to be delivered to my wife at work by mid morning so I chose their "expedited" option (delivery within 4 hours). Was charged $4 for the expedited fee. 5 hours went by and the flowers still hadn't been delivered... Called customer service and they refunded the expedited fee but said the flowers would still be there by 4pm.

If I could give zero stars, I would. I placed 2 separate orders for flowers to be delivered as birthday gifts. Both arrangements stated that they were available for same day delivery. Neither order was delivered on time... As I write this review, neither order has been delivered. One is on day 3 of being late, the other day 2. The first order has now been handed off to a second florist to deliver tomorrow...3 days late. The second order is supposed to be delivered today prior to 2:00 pm. NEVER AGAIN!

Quick and painless refund. I guess the pictures spoke for themselves.

Ordered anniversary flowers for my wife. Was charged $67.38 for roses, vase and handling. The flowers came on the selected date but came wilted and brown. Reached out to fromyouflowers.com and company only saw fit to give $11 refund. Horrible experience and this is what they feel is acceptable.

I ordered a plant basket on a Tuesday to be delivered to a memorial service at a church the following Monday morning (the service began at 11:00am). I was assured it would be delivered on Monday by 11:00am. FromYouFlowers called me after 11:00am saying they apologize but my order could not be delivered as the florist "was inconvenienced" and was not able to deliver it, would we like it delivered to the person's home instead. Long story short, I cancelled our order (and was refunded the total amount) and placed an order with a totally different company. I gave them 2 stars since they did refund the total amount back to us thankfully.

This is a joke. Customer service reps are in India and are always "Very sorry for the inconvenience" every time I had to call. Ordered flowers to be delivered before noon and paid the expedited fee. Flowers didn't arrive and when I called later that day, they were going to contact florist and let me know status of delivery. They said they would get the flowers there that day, but as I mentioned earlier, I paid expedited fee to get flowers there by noon because the recipient would not be there later that day. So, he said we could reschedule for the next day before noon. That never happened either. In fact, when I called customer service, the representative said he would call the florist. Then I got cut off. Called back and the rep said they would call florist.

I am updating my star rating to 3 since the company responded quickly and refunded my previous order. I believe they do care that their customers are satisfied. I will give Fromyouflowers another chance with the next time I have a floral order.

I am very disappointed in my recent purchase from Fromyouflowers.com. I ordered the Gerbera Daisy Collection Deluxe size for $54.99. Requested expedited delivery for an additional $4.99. I paid a total of $71.09 altogether. What I ordered was not what was delivered. I had to contact them to get my $4.99 expedited delivery fee back which they gave me but when the recipient sent me a picture of the arrangement my jaw dropped. You will see on the attached pictures that I definitely didn't get what I paid for. The arrangement that was delivered has maybe, MAYBE, 5 blooms in it. But all I see is greenery so basically I paid $71.09 for grass. I am so very disappointed that the flower shop fromyouflowers.com contracted with didn't have enough respect to tell them they didn't have the flowers to complete the bouquet.

I use "fromyouflowers.com" business for years and was always happy with their business. A few days ago, I again ordered flowers from them for my best friend. Unfortunately, UPS did not deliver them. I contacted “From you Flowers” and they responded to me right away with the offer to resend flowers to my best friend. Despite my best friend receiving her flowers with a little delay she was still happy and I am happy with “From you Flowers” business for the excellent communication and resourcefulness. I would recommend this business to everyone. Blessings.

After a terrible experience with this company and the floral arrangement that was delivered versus the one I ordered (Madly In Love bouquet with red vase) The arrangement delivered looked like a $10 arrangement, I called them and they offered me 20% refund. I explained the money back wasn’t going to rectify my embarrassment of the flowers that were delivered to someone very special and dear to me. The agent just said they will redelivery after 2 days which was useless, it doesn't make sense to delivery a gift after 2 days of event. I Opened a case in PayPal and they said they have already refunded 20% money, and keep repeating same message again and again. Please be aware that what is shown on the website they will deliver opposite of that. Don't waste your money, I had to order another flowers via Instacart from Wegmans and ended up paying double the money of my budget, at least Instacart delivered exactly what I ordered.

I ordered flowers as a Birthday gift for a friend. Flowers were delivered as specified however, front and center in the bouquet was a full blown rose that looked like it would start dropping petals the moment after it was delivered. I reported situation to customer service. Their solution was to give ME a partial refund. I explained this really was not about me. They delivered a nearly dead flower as a Birthday gift to my friend. They KNEW it was a gift! Buyers beware! Please don't make the same mistake I did! Do not trust this service to deliver gifts to your dear family and friends! They clearly don't get it or they simply don't care! Either way, if it really matters to you, don't use this service!

I ordered sympathy flowers from this company. The lady that I sent them to sent me a thank you text and included a pic of the flowers. I ordered an arrangement that included a dozen roses. The vase was clear and lined with a purple ribbon. What was sent was an arrangement with 6 roses in a clear vase with no ribbon. It looked as though it had just been thrown together with no thought or care. I have sent sympathy flowers many times but had never got to see what I sent. Had the receiver not taken pics to include in the thank you text I would have never known which was why I felt it was very important that I leave a review.

They were able to give me a full refund after I left this review. They also said they would work on making everything better. But from reading other reviews it seems things have not improved for this company. I am appreciative of the refund but I should have gotten a full refund when I called. They offer 100% satisfaction but I think that only applies when their image is on the line. I am updating my review to 1 star to 2 because they were able to reach back to me quickly.

This company is the worst. They have a guarantee on their website that the flowers will be delivered the next day. I needed them delivered for a funeral. They didn't show up. Then when started a chat with the customer service person she hung up. Then when I called and was speaking to another customer service person they hung up me, also! I was simply asking for a full refund. Then I got ahold of another customer service person and asked for a full refund. He said he could offer me a 30% discount and that the flowers would be delivered two days later. I said no. Then he offered 50% discount. I said no. He then finally said he would refund me. I don't recommend this company for obvious reasons.

I sent my mother in law flowers when her dog passed away. I spent over $75 on the flowers and vase and ordered the premium bouquet with a vase and a ribbon. The amount of flowers she received was 1/4 of the amount I ordered. The vase was way smaller and didn’t have a ribbon on it as pictured. These flowers were an embarrassment to my grieving mother in law. After contacting customer service they offered me a 30% refund. I wouldn’t pay $10 for the flowers they sent. Unacceptable!!!

I ordered flowers for my daughter's birthday. I used same day, paid for expediting (4 hr) guarantee. Order made in 8 o'clock am hour. At 2pm had not arrived. Part of birthday guests were waiting for delivery and would go on to celebration afterward. Flowers not there. FIRST LIE...At 3:45 pm I received email stating flowers delivered. Flowers not there. SECOND LIE... I was refunded expecting charge. At 6:45 pm I called back again because..Flowers still not there. Another representative states will give 20% off price and would arrive by 7pm. They were not there. THIRD LIE.... I called back at 8:10pm and was told unfortunately florist is closed and I would have to wait upwards of 24 hours for a resolution because they would have to know if florist delivered flowers and still would have to wait 2 to 3 business days for refund..(meaning this being Thursday I would obviously be waiting till following Monday for refund).

I ordered a very vibrant multi colored flowers with red, orange and yellow flowers with no sunflowers because the person doesn't like sunflowers and no white flowers. I received an arrangement with sunflowers, yellow roses and large white flowers. The one I ordered was in a lovely plastic pot but the one I received came in a wicker basket. I hate wicker baskets with live flower arrangements. The flower arrangement received wasn't even arranged like the one advertised as what I received. I understand there will likely be substitutions but I thought they would be at least in the same color arrangement and a similar type pot.

The flower arrangement delivered was not the exact same as we’ve seen in their website. It’s for an 18th bday bouquet and that’s the only flower that suppose to be a highlight in our dinner. So disappointing. We called them and they offered me a 30% refund at first, but we declined. Next, they offered me 50% refund and said it will credit to my card the same day - but none. They emailed me and no response after. The way they handled me is not good. Is such like “suck it up” that’s it.

Ordered small rose bouquet for relative's birthday. She thanked me with a pic of flowers received....while they were pretty, they looked nothing like the pic on the website. She received CARNATIONS!! This is completely false advertising. They responded to my complaint with a generic apology referring to "substitutions of flowers when flowers ordered are unavailable." Roses are ALWAYS available in some color/variation. They are also 5X the cost of carnations. This is a cost cutting business model. Unfortunately, I think a huge % of customers are not aware what is actually delivered.

I placed an order today for flowers for a family member's funeral. The viewing is tomorrow and the funeral is on Monday. I received an email stating "Please accept our sincerest apologies as we have been unsuccessful in locating a florist able to complete delivery in time for the funeral services". I requested delivery for tomorrow, so I thought best to change the delivery date for Monday to at least be in time for that. The worker said that wasn't possible, but they COULD deliver them to a FAMILY MEMBER of the deceased. Doesn't that miss the point?

The company was very fast to resolve the matter. Where I was upset that their systems were not correct when giving the option for same day delivery with the flower selections, they refunded my money and gave me a free bouquet. I am thankful for them trying to resolve the matter.

I ordered a premium arrangement for my daughter’s 30th birthday. She sent me a picture of what she received. It looked nothing like what I chose. I called and complained and they offered me a 20% refund. I said no. Then offered a 30% refund. No. I wanted what I chose from all the pictures on the website. Why have pictures if they are going to send whatever they want. They will resend. We will see if she gets what I ordered.

I’m writing a review to this place because I’m super disappointed with their delivery. I live in Chicago and my mom lives in Houston TX, I randomly like to send her flowers, I did my research on places and From You Flowers seem to be good and close to her job. Well, the 2 times I have ordered from them they have failed to deliver on time.. I paid the extra $4.99 for the “before noon” delivery fee and guess what? Both times they have been delivered when my mother isn’t at work anymore.. PAST WORKING HOURS. The 2 times I wanted to surprised my mother the 2 times they failed to do so. I don’t understand…and honestly if I DIDN'T call customer service they would get away with charging people that fee and not delivering on time and that’s **. Worst company ever. I’m super upset of how late they always are. Thanks to the customer service, they are the life savers, they refunded me some of my money for the inconvenience.. those are the real ones!

Disorganized, uncaring, untimely, poor service and support, delivered flowers aren’t close to what I’ve ordered. The worst experience I’ve ever had with a flower delivery company. Won’t use them again and cannot recommend to anyone.

Paid for expedited before noon shipping, did not arrive until 6:30pm. No one even knocked on the door, they just sat it outside the door...the wrong door. The arrangement is NOTHING like what I ordered. It didn't have the same flowers, nor did it come in the cheerful yellow cup it was supposed to. It came in a clear glass block. Flowers looked like they were already dying. They attempted to offer me 15% refund, then 30% refund, then 50% refund. I fought hard and did get a refund and the pictures will indicate why. I was so disappointed with the entire experience. The arrangement delivered looked like a $10 arrangement I picked up at a gas station. Avoid this company as you will not be satisfied!

I have ordered fromyouflowers several times and did not have an issue trying them again. I placed an order on the 5th of June to be delivered on the 16th for Father's Day to my Son. Well I called my Son today and he had not received his package. I sent him the tracking number and it said delivery 19th of June before 7 PM. I called fromyouflower and the young lady kept apologizing, that the package was not delivered on the 16th. I am sure it was a busy time, that is why I ordered on the 5th. She offered me a certificate, but that is not what I wanted. I wanted my Son to get his package on Fathers' Day. June 19th is not Fathers' Day. I explained to her, I have another order to be delivered for a funeral tomorrow. I hope it will get there tomorrow. I will not order from them again. If I was not out of the country, I would have delivered it myself!

Ordered a Sympathy item to deliver to a Funeral Home. Order went thru and received email that the flower was delivered. I was surprised when the family told me the flower never arrived. Followed up with Customer service and they insisted the flowers was delivered. Only after 2 round of questions and request for proof of delivery before they finally admitted that there was an error and flower was not delivered and finally issued a refund. I don't know if this is an honest mistake or not...

I ordered the premium vibrant bouquet, which is supposed to be the biggest and best bouquet of this type. I paid extra for it to arrive prior to noon. The flowers did not arrive until 2pm and are not as big and beautiful as pictured. It looks like I got the cheapest picture but paid for the most expensive one. The flower colors, also, do not match the picture but I was anticipating that and do not care about that. Just throwing that out there.

I googled a florist in Missoula, MT and fromyouflowers.com came up offering same day delivery. There was no same day delivery nor delivery at all. These flowers were ordered on a Friday to arrive at hospital after my sister’s surgery. I received an email the following day saying they could not fulfill order. If this company cannot fulfill orders then they should not advertise..period.

Ordered a beautiful succulent Dish Garden $80 with delivery. Received an email saying they had to substitute, but it would be something very similar. Ordered plant so it would last indefinitely, but flowers were delivered. Nothing close to what I ordered. Disappointed, hopefully they will give me a refund. That’s now how you do business.

I ordered a spray of flowers for my brother in law's memorial service held at his favorite restaurant, to be delivered by 3 PM. When they didn't arrive, I called fromyouflowers. They said the local florist didn't have a name of a person to take delivery, but the prior day they emailed me for information. I told them to deliver it to the restaurant, and they seemed fine with that. They never said they needed the name of a person, or tried to call me. When I offered to go to the local florist to pick them up, was told by fromyouflowers they couldn't give out that information. I was extremely upset, and demanded a refund (which I got). Never again!

Placed an expedited order that was guaranteed to arrive before 12. Did not arrive before 12. Paid a lot for an arrangement that looked nothing like what was received. Colors were different. Succulents weren’t in the arrangement. They looked like something I could’ve bought for $10 off flower vendors at traffic lights. No resolution whatsoever. They offered 20% refund. What a joke. Never again.

I made an order and paid for expedited service to be delivered before noon. That did not occur so I called and they have issued a refund for that portion of the delivery. Now I ordered a Premium arrangement. I'll let you be the judge if I got what I paid for. I believe I should get a call for a difference in what was delivered pure what I paid for.

We ordered funeral flowers four days before my father's funeral. Two days before the funeral, relatives came to town and three of us ordered more flowers. The day of the funeral I read my emails that were sent the day before. Both orders were cancelled due to finding a florist that could deliver in time due to the "remote location" of the funeral home. One family member's order was delivered and the other was cancelled also. The funeral home is not in a remote location, in fact, there is a very large reputable florist two miles from the funeral home. Even if I had looked at my emails the day before, one day notice to order funeral flowers from another company was not enough time.

I called fromyouflowers.com and ordered a $70.00 flower bouquet called “passionate peaches” for my daughter’s birthday. They sent a complete different bouquet! Different flowers, different vase, more green, and on the vase day it that was from VONS. And got there on the end of the day. I hope people chose a different company to send flowers to loved ones. So disappointed, so sad. They charge a fortune and went to Vons and got a maybe 12-dollar bouquet!!!!

All facts, no embellishment. DO NOT USE THIS PROVIDER. I will summarize short as possible and to the point with only the facts but there is plenty to tell. First tried to order flowers for my daughter's birthday in advance. The date I wanted was not acceptable so I had to select "SAME DAY" delivery and of course pay an extra rate and amazingly the date I selected was now available for the additional fee. (Even though I wasn't ordering on the same day as I wanted the flowers, just paying extra) On the day it was to deliver, as you can expect - the flowers did NOT deliver. Email I received stated that it would deliver the next day instead. It was a surprise so I waited until after business hours that next day and hadn't received any notification of receipt from my daughter.

I ordered two dozen roses with a custom photo vase for next day delivery. The vase came next day, shattered and only a dozen roses were provided (some of which were brown and wilted and not arranged). The custom vase was also just my printed out photo onto what I believe is just computer paper, taped to the broken glass. I had called and asked for a replacement to which they sent me a new shipment with another broken vase and more wilted flowers, again not arranged. After speaking with 2 representatives, they were only able to provide me with a 20% refund for my entire order, even though I had to go out and buy new flowers and a new vase. I highly recommend staying away from this company.

My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing.

On 5/29/2023 I purchased an arrangement from “From You Flowers (FYF)” to be delivered on 6/2/2023. On 6/2/2023 at 5:30pm, the order had not been delivered so I contacted FYF and asked for a delivery update. FYF e-mailed me and stated the recipient was not home. The order was not left at the door, no call was made to me or the recipient, and no door tag was left. All of this should have bene done per the FAQs on FYF’s website. I responded to their e-mail and asked them to deliver it ASAP, the replied stating they would deliver it on 6/3/2023. On 6/3/2023, I received an e-mail stating “no one was available to accept the arrangement and deemed it unsafe to leave.”

I'm livid!!!! I ordered the flower arrangement to b delivered for a celebration of life service! I personally spoke with a rep when ordering to express the importance!! The service was for the father of the man who received my deceased son's organ!! I was charged more than the amount shown on the site, which was fine, as it was about paying my respects!! When I called to inquire about where the arrangement was being delivered from, or an estimated time...I got no information!! Had to cancel and have money refunded!!! Completely unacceptable. I will never use this again!!

I paid $64.00 for a fresh cut flower arrangement for Mother's Day. My mother received a plant that I could have gotten at Walmart for $19.99. After several Emails with fromyouflowers.com, I was offered a 50% discount on my order. Finally, after the company lied to me about contacting the florist at 12:00 at night, I sent them a copy of the complaint I filed with the Better Business Bureau and was finally issued a refund. I highly recommend not doing business with fromyouflowers.com.

I received a dozen roses from my son and his family for my birthday. One stem had only one petal on it, another stem was broken, many of the roses were wilted (they were not in any sort of water container). I contacted customer service and received a very unsatisfactory response back. I WOULD NOT RECOMMEND THIS COMPANY.

I ordered a candy arrangement for a little girl's birthday. It never arrived, yet I was charged. It is a guarded, gated community where she lives, so it definitely did not arrive. When I called the company, I was informed that they had no record of my order. I disputed the charge through my bank and was informed that "the merchant said the item was delivered." I am disputing the charge - again. A $113. charge for something that never arrived is not acceptable. Because of their nasty attitude, it has become a matter of principle as well as a financial loss. If the dispute is again found in their favor, it will become a small claims court decision. There are many other online companies to choose from. Buyer beware and don't use this one!

Flowers are ordered online from far away places are supposedly to arrive on time to cherish the occasion. DO NOT COUNT ON THIS FLORIST. HORRIBLE EXPERIENCE. I ordered the flowers to arrive before a major surgery to my beloved one. Unfortunately arrived while my loved one in coma.

Other flower companies inform you if a product is unavailable. This place substituted day of delivery and didn’t send pic of what was sent so I have no idea what was actually sent! Could be a cheaper version! Not ok!

WARNING! Do not buy from this company. I placed an order on 5/26/23 #** for flowers and paid extra for expedited delivery, the next day (5/27/23) for 12:00PM (noon). I received an email at 8:10PM day of the delivery (5/27/23) that they were unable to deliver and that they would deliver it in 3 days 5/30/23. They also said that they would credit my account the expedited delivery cost. So basically, they were going to give me back the money I already paid for expedited shipping and also be 4 days late on my delivery.

I ordered two flower arrangements to be delivered for my daughter's 30th birthday. I paid 129CAD. The delivery was io time, but the arrangement was smaller than expected and look worse than in picture.

Michelle ** 10:55 pm. I've already applied for a refund bc company never delivered. Tonight May 27 they're saying it won't be delivered till May 30th. That's 7 days from the day I ordered it, 6 days after actually delivery request date. IT'S TOO LATE. This company is horrible. I ordered for 25th. It was never sent. The company tracking said it was delivered 2 days late on 27th. It was NEVER RECEIVED. Applied for FULL REFUND. Thank you for ruining my brother's birthday. Never will use again.

These people are shameful to say the lease. They failed to deliver a spray to my best friends funeral today. Their piss poor excuse was they couldn't find a florist. REALLY? I had a video call from the funeral home in Washington state and there wasn't anything delivered. I had to find out hours after the funeral. Then the chat person offers to deliver the flowers to my buddy's home once they can find someone. What in the world is wrong with these people???? You can't fix this! Most unreliable company around. Who does this? From You Flowers does.

Unfortunately, we live in a world where people take advantage and florists rely on NOBODY asking questions once the flowers are delivered. I ordered a beautiful arrangement and my friend got a cheap ugly weed looking flowers and I called them LIVID!! These people should be ashamed of themselves. ** REMEMBER TO ALWAYS ASK FOR PICS TO ENSURE YOU GOT WHAT YOU PAID FOR. THEY ARE HOPING YOU WON'T.**

They delivered them on time, and she loved the flowers. I will definitely always use them for delivering flowers. I was so surprised, too, because a lot of the reviews are negative, but I had an amazing experience.

No flowers delivered - 3.18 refunded for not delivering same day. Next day still not delivered. I got hung up on twice and every time I called back I had to give them the same information. The last person I talked to said they could not deliver the flowers and did I want a refund. Really? Of course! Why are you not using florist in the area or do not allow someone to order something leading people to believe you can provide the service. Hire some English speaking staff if you are providing a service for USA. Do not make me contact you to find out you can not provide the service. Stop saying you're sorry and prove the service you claim you can provide! Do not order from this company.

Ordered same-day service only to arrive to the recipient four days later. This was a very special occasion as my best friend was holding a grand-opening at her boutique. When she finally received them, she said the water was dirty and the flowers were wilted. Talked to customer service, they are refunding me 30% only. I am quite embarrassed to say the least.

I ordered on the 17th. Paid extra for same day. Then paid more extra for expedited same day. They weren’t delivered. I contacted after two days and was told “local florist is checking their records.” That was on the 19th, a Friday. Weekend passed, no flowers, I contacted again and was told the same line. I canceled. Totally embarrassing. I’m actually suffering my own PLUS second hand embarrassment for this company and how incompetent they are. Shameful.

I would give them Zero Stars if it were an option. Absolutely the worst experience I have ever had with flower delivery. The Mother's Day flowers I ordered were not delivered on the requested date. When I called two days later to inquire, they offered a 20% refund and said they would be delivered by 6 pm. They still were not delivered (even though the website said they were), so I was told they would launch an investigation and call me back within 24-48 hours. I asked for the name of the florist who supposedly delivered them, but they wouldn't release that information either. I never did receive a call back, so I had to contact customer service again to request a full refund which I am waiting on. Please do not waste your time and money ordering from fromyourflowers.com. Avoid the headache and embarrassment of not having your gift delivered and use another company.

Ordered an arrangement for an annual sympathy gift I have been sending for 6 years. First time using this company. Ordered the deluxe version and paid extra so it would be very full and beautiful. What was received was pathetic. Browning roses and barely any flowers, just leaves. 3 roses and 3 sunflowers when what was pictured was 3x the amount. I’m hoping there is a way to attach pictures to show just how bad this is.

Ordered flowers on Friday May 10 to be delivered May 13. Paid the extra “same day delivery fee.” The company sent an email Sunday May 13 saying they were delivered. I called the recipient and they never got them, and they have a camera on their house. Called the company, and they claimed they would investigate and it would take 24 hours. I called again later and asked for a refund, which they sent me less than 20% of the total, and said they were still investigating. The next day, I called again and they stated they would redeliver. That day also came and went. So I called and asked for a full refund. Which I am still waiting on!

I ordered (# **)a bouquet of the Gerbera Daisies (10 Stems $63.58 total) for my mother in law as they are her favorite flower and are typically a good choice for a long lasting cut flower. They arrived on time. 4 of the flower heads were not attached to the stem and the remainder were in various states of decay (centers rotted, drooping heads, spotting). The photos I have are from 2 days after delivery. The company was kind enough to credit me back a whopping $9.54 when I initially contacted them about the headless flowers. They did not respond when I emailed them photos of my $63.58 order of very poor quality flowers.

Horrible. I ordered Flowers for my Mother to be delivered the day before Mother’s Day, and she did not receive them. Spoke to Customer sevice over the phone on Mother’s Day, and they said the delivery was confirmed.. I asked them what address, and they had the wrong address. They did not even verify the recipient's name. I gave them the address it was to be delivers to, and they said they would have it re-delivered that day.. Here I am three days later back and forth with their customer service run around, and they still have not delivered the flowers. They have not been able to resolve this issue, and keep giving me the run around. Terrible that my gift was was never received as promised..

I ordered my mom flowers from this site for Mother’s Day and they were dying. I can’t believe they would send someone this quality of flowers. I upgraded to the biggest bouquet and my mom received a small bouquet that looked nothing like the picture I purchased online. It didn’t have one rose and the bouquet I ordered online showed a dozen roses. It was a long process to get ahold of someone with this company. Save time and money, go somewhere else.

The company finally gave me a full refund for the dead flowers. Although it took a few days, I’m happy they finally showed good customer service.

In an effort to curb my usual scorched earth policy when I get burned by a company, I gave this place a second chance after ordering flowers for an important occasion several months ago. That order never arrived, but I was given a full refund. I thought I would try them one more time so I decided to order my mother's flowers for delivery on Mother’s Day. I placed my order on May 9 and paid the additional fee to guarantee delivery on Mother’s Day. 5:15 in the evening, no flowers yet. So I spend an hour on the phone with them, constantly being assured the delivery would arrive by six.

I bought flowers for my expecting daughter and they arrived the day before Mother's Day. The driver brought the wrong ones to the door and had to go back and look for them. When he brought them in, I was disappointed since they didn't look like the picture and several flowers were wilted. I contacted the company and they apologized and said they would make it right, which they did. It was a very pretty arrangement (sans the wilted few) and since they delegate the orders to other stores they don't have complete control but they were great about it and fixed it right away. I will definitely try them again.

I hate to give a bad review but I ordered flowers for my Mother and Sister. They were happy that I thought of them but when they sent a pic of the flowers I immediately became embarrassed. I could have bought the better flowers at a gas station. The display was 4 flowers instead of the beautiful pic they show. The company responded by giving me a $15.00 discount. The original bill was $160.00. Save your money and buy a $20.00 worth of flowers from the grocery store. What they sent was a complete joke.

Buyer beware, if you really need a flower delivery do yourself a favor and go with another company, I did not try same day delivery, I ordered the day before, paid extra for Sunday delivery on Mother's Day, but of course the flowers never arrived. If you enjoy waiting on hold trying to get customer service from a different country, go for it. Will never try these guys again, do yourself a favor & call a local florist in the area you want a delivery. For me no flowers means zero stars but that is not a rating option. Scam?

I ordered these for Mother’s Day and never received them after telling them they tried to refund me 6 dollars and I told them I need a full refund now which they did a few hours later. Then I come home today and they are sitting at my door dead and dried out Because I was told they weren’t anymore and they aren’t even what I ordered. They are cut all stupid. The lilies are cut terrible so they won’t bloom and I paid 60 dollars for weeds. Most of it was leaves and they were fall colors and the ones I ordered were bright and fun and PINK. This company is terrible. Beware of scammers because that’s what this company is!

Placed two orders to go to the same residence for Mother's Day. One order arrived half of the flowers were dead and not at all what I had ordered. After sending pictures, I was refunded 20% of the order. The second order was never delivered. After numerous emails I was refunded the full amount on the undelivered order. Terrible experience!

This is the worst experience I have ever had when ordering flowers. They were two days late and they came broken dead and moldy. This company is a ** joke. Do not order anything from them and spread the word at how disgusting they are. Losers! I will continue to tell people of my experience!!

I was hoping to upload photos of what was ordered versus what was actually delivered. I don't see a place to do that. Hopefully as I finish my review this will be an option. You really have to see it to understand how truly terrible the delivery was. I ordered what was supposed to be a beautiful vase filled with lovely flowers called Lavender Love. What I got looked like a 3 year old child was sent to the backyard to pick a few flowers and stuff them into a vase. I did not order a cheap arrangement. I ordered a upgraded vase with a teddy bear added to the order.

Updated on 05/17/2023: After my flower order was not delivered on Mother’s Day, they said they would deliver a better quality bouquet two days later and refund part of the cost. They did refund part of the cost, however the bouquet they sent was not even close to the one I ordered. The one I ordered originally is pictured with the purple vase, lilies, roses, etc. The one with the clear vase is what they sent. So disappointed.

Horrible experience. I ordered Mother's Day bouquet 4/7/23 for Friday 5/12/23 delivery. I was awaiting email confirmation day of delivery and called the cust serv phone line. The rep on the phone only had English as 2nd language for sure. I couldn't even guess what country I was calling. But the few words I could understand were "delivery tomorrow". The next day I tried their chat feature on their website, and was told via chat, they were reaching out to the local florist and I would receive email conformation. I did not. So I again called the cust serv number and spoke to another rep who spoke a little better English and was assured delivery would be Sunday 5/14/23. It was NOT delivered Sunday either. For the 1st time in years or so I couldn't get my mother flowers on Mother's Day. I ordered a month in advance but that's not enough time for them to deliver. I will advise everyone NOT to use FromyouFlowers.com.

This is the worst experience I’ve had. I purchased two seemingly beautiful bouquets for my mom & boyfriend's mother to arrive on Mother’s Day. Not only did they take until the end of the day to deliver (don’t even bother commenting that they arrived earlier because I have receipts) but they were the complete wrong bouquets for BOTH recipients. Completely incomparable flowers that I would have NEVER purchased. I would have rather cancelled the order. Trying to resolve the issue the customer service employee left me on hold for over 20min and then hung up. Finally, an online chat person said they would give me a measly 30% refund and immediately ended the chat. I’m disgusted with this place. SAVE YOUR TIME, MONEY & SANITY. No wonder they’re not on Yelp because they’d get roasted.

I ordered my mother's day flowers a week before mother's day, the flowers were never delivered and they told me they were. My family was home at the time they said the flowers were delivered. Total lie. This ruined mother's day for my daughter and I am totally upset. Beware of this comp. They will scam you too.

Even ONE star is too much for this company! I ordered an arrangement for Mother's Day early in May. Paid extra charge to be delivered on or before Mother's Day. Well, Mother's Day came and went and no flowers. I contacted support and they had no clue where the order was and offered to deliver next week. If I wanted Mother's Day flowers to arrive on Father's Day I would have picked that date!

This the third time this company didn’t deliver important flowers like bday, Mother’s Day. They are paper pushers. They have no infrastructure. NEVER USE THEM. They advertise heavily. I don’t believe they have any office in USA.

They did refund my money for both orders of flowers.

If you want reliable flower delivery, don't use Fromyouflowers.com. We never received my wife's Birthday flower delivery. Tracking never showed it being delivered and when you call you get the runaround. After working a 10 hour shift, I had to go buy flowers for my wife because they never delivered the flowers I ordered 2 weeks earlier. I'm still waiting to see if I receive my refund. I learned my lesson with them.

The arrangement I ordered was nothing like the one that was received. Not even one flower was the same or even the color scheme. The quantity was less too. Customer service offered to give $18 back from an order of $74, with explanation that they can substitute. Which I understand but it was completely different and poorly arranged with no notification to me who ordered it.

I am only giving 1 star because zero star is not an option. My wife just received her Mother’s Day gift of 20 tulips and a custom picture frame. The tulips were rotten. Looked like rotten asparagus. The custom vase with the picture was just water proof paper. They ran out of ink because the picture is faded and some of the words are only partially printed. I contacted customer service to inform. I was offered a 25% refund. I was told that Mother’s Day is like their Christmas season and this was the best they could do. After I told them I just want to cancel everything I was then told they could give a 50% store credit instead.

Not even sure if this company is an actual company. I placed an order on May 9, for May 10. Didn’t deliver. Called on May 11 to complain and was told they’d refund 20% ($8.80) and that they would guarantee delivery that day. It wasn’t delivered. Complained on the 12th and was told yet again they’d deliver before the end of day. IT WAS NOT DELIVERED. Now they’re saying they’ll refund 50% and it’ll be delivered tomorrow but I won’t hold my breath. I have never used this company and definitely won’t in the future. I’ll also let everyone I know not to as well. What a strange concept they have going on.

I set up an order for my mother to receive her flowers for Mother's Day, but when they finally arrived the tulips were clearly dying and suffering from root rot. Disappointed, I contacted their support with photo evidence to back up my claim, and they said they will only be issuing 30% of my purchase back to me due to the inconvenience. I hate being a complainer, but when you look at reviews of products before purchasing as well as the business' self-proclaimed guarantee of satisfaction, and then you receive a worse-than-sub-par version of what you were promised, you naturally are quite annoyed. I would never use this service again.

I purchased a floral arrangement for Mother’s Day for delivery. Although the delivery was quick, the quality of the floral arrangement was very poor. I paid extra for a deluxe bouquet and it only contained maybe 4-5 flowers of which many were broken. If the that represents deluxe bouquet I would hate to see what a standard bouquet would be. Probably dead flowers. It was very embarrassing since this was a gift. When I contacted the company they would only refund 30% of the purchase price and offered a $10 coupon for future services. Like I would you use them again, really? Buyer beware! Call a local florist in the area you want to use. Avoid this company if you value your recipient of the gift and your wallet.

I ordered the dozen multicolored roses arrangement for my mother for Mother’s Day. She waited around at home all day to get her delivery and brought it in as soon as it arrived. The roses were all browning, limp and dead. The chocolates were all melted and the bear looked like he had depression and anxiety. The thorns were still on the roses and pricked my mom. My dad decided to help her so she won’t get pricked again and he also got pricked. Now they are both bleeding and arguing. There are many leaves all over their floor, counters and packaging and the arrangement doesn’t look anything like the product photo on the website. Nor does the teddy bear. The balloon was the only part of the shipment that was ok. Even the vase wasn’t great.

I ordered Deluxe Daffodil Sunshine Bulb Garden for Mother's Day for my Mom. The actual item delivered which I cannot believe it can be called as flower anymore. Only thing could be considered matched is items description is the flower pot. Such bad experience.

I ordered a SUCCULENT JADE BONSAI TREE for my mom's surgery. Not even 90 days later the plant dies. It has been on a slow death for over a month. Instead of them trying to make it right when I spent $90 for the order they tell me "30 days from when it ships". They don't care about their customers. I'll go back to buying plants from Home Depot or Lowe's, at least then I know I have a 1 yr warranty.

I ordered flowers for my mom for Mother’s Day. She got the flowers and sent me a picture, they looked wilted and not at all like the picture online. I purchased the mid size so that I could ensure they would be fuller. It looked awful. I emailed a picture to the company and they offered a credit for $17. I paid almost $80 for it and that’s how they made things right. I wasn’t expecting a full refund but that was insulting. I won’t use them again.

Delivery person comes with flowers and person being delivered to is at a meeting but rather than call the person who placed the order they take the flowers back. No common sense, by now the flowers should be wilted and don't trust them to make a delivery of flowers for such a special occasion as Mother's Day. A total disappointment. I deserve a refund.

I want to thank the FromYouFlowers company for reaching out and indeed refunding a partial payment. Their response was very quick and I truly appreciate the effort to compensate me, the customer. My rating of course will increase. Once again, thank you very much.

I placed an order on Saturday afternoon for express delivery on Sunday. I was notified on Sunday night that the order couldn't be delivered and my express delivery fee was refunded. It's Tuesday and no flowers still. I called and they needed 24-48 hours to investigate the issue. I cancelled my order and will call a local florist to send my friend the flowers. Never again will I use these folks.

I ordered a sympathy gift, a get well package with chocolates, the bear, the balloon, the whole nine yards. Spent $121 with expedited shipping in a metropolitan area where did the full 4 hours before contacting them to be told my order had even been processed yet and it wasn't going to arrive till around 6:00. I had got this gift for a friend who was getting out of the hospital after having cancerous tissue removed. I wanted her to come home to this. I've been promising her this and their word and their agreement they broke and then they want to say, "Well we'll refund you the $5." It's not about the money. The agreement was I pay you, you get the flowers there on time. That did not happen. If it was about the money I wouldn't have spent the $5 to begin with. I do not recommend this service.

Horrible experience. Ordered an arrangement for a funeral, paid to have it expedited and it was never delivered and fromyouflowers wanted to refund only the expedited fee. Contacted them a number of times as the delivery was not happening and the CSA’s lied and said anything just to get me off the phone. I will be taking them to small claims court.

I ordered flowers for a coworker whose mother just passed. I ordered a De-Luxe bouquet and I ordered it for priority delivery before 12 o’clock. Not only did the flowers arrive late, but they sent an entirely different bouquet of flowers and the wrong size bouquet. The flowers were embarrassing to look at. They were white lilies that were covered in dirt and bent and broken. It took me three phone calls and two weeks of empty promises later to finally demand for my refund. I will say the people I spoke to were very kind and very professional, but there is a point to which an inconvenience turns into a complete disaster. I caution anyone who desires to buy from them. Save some time by going to the store and doing it yourself. You would find better quality and more efficiency going to 711 than going through them.

I went to order flowers for Mother's Day and decided I wanted to go with a local florist instead, there is no information on the website nor through the account about canceling orders. Therefore I called the number, and told them I wanted to cancel, they asked me about 100000 questions about my order, how I wanted to change my order, asked if they could just hold my order for a future date, and I just kept repeating the words, "I want to cancel my order." and it was like it was not possible. They put me on hold for almost 10 mins and when they got back on the phone they apologized and said that their supervisor needed to approve the cancelation. I'm sure their product and service are great, but make sure you want to order from them before you do - canceling an order was not easy.

Do not risk sending flowers on time through this service, I paid for expedited and guaranteed, they are now leaving the flowers under the sun because no one is home in the afternoons. I’m sure the Federal Trade Commission would be interested in reviewing their “guaranteed” on time delivery. So disappointed.

The company gave me a full refund which was very nice.