fromyouflowers.com Reviews

Stay away from this company. I placed 2 orders 7/26. 1st order was suppose to be delivered on 28th. It wasn't. The 2nd order was suppose to be delivered today, for my Daughter's BD. She got dead flowers. They weren't even close to what I ordered.

Place an order on Monday for delivery to a funeral home on Tuesday. I got notification on Tuesday that it was delayed. I called the funeral home Wednesday afternoon and asked if they had arrived- they told me some of the flowers that were there but mine had not arrived. I called and FFY told me they would be there by 5pm. I just FFY at 7pm to ask why they had not arrived. They said the Funeral home would not take flowers today- The same funeral home that just gave me the list of flowers they have already RECEIVED. I hope the flowers make it before the casket goes to the cemetery. Obviously they lie.

I placed an order Daisy and Rose delight arrangement. The flowers delivered did not have one rose or one daisy - it was nowhere what I ordered. They refunded me $7.86 - not even 10 percent. DO NOT USE THIS COMPANY!

I wish I read all these reviews before placing an order. Advertising on their site "same day delivery" is a joke. My frustration and stress levels have gone through the roof. My grandfather passed away recently and I ordered a premium arrangement to be delivered to my aunt's house (sympathy flowers) on Saturday 7/31/21 same day delivery. I received a notification that the arrangement was delivered. I text my aunt to ask if she received the flower, to my surprise SHE DID NOT. Saturday 07/31/21- spoke to Nicole, she apologized and said she will refund the delivery fee for "Same day Delivery" and resend the arrangement on Sunday. I agreed. Sunday 08/01/21- Sunday came along and again, NO FLOWERS.

I chose Fromyouflowers.com because it appears to be able to ship fresh-cut flowers. I had them send a delivery to a friend in Florida and the flowers were wilted and arrived upside down in a glass vase. To their credit, the fromyouflowers.com team tried to rectify the unfortunate situation and the vendor agreed to ship again. Unfortunately, the same thing happened and my friend tried to salvage a few of the flowers because she felt bad for me. Fromyouflowers.com issued a 30% refund, but the overall experience was frustrating, disappointing, and still cost me $37 for nothing.

I ordered two bouquets for a Mom and daughter who tragically lost their husband and dad. The one order that arrived to Mom was pretty but nothing like what I ordered or paid for. The order for the daughter was not delivered and I received an email saying it was. If I hadn't checked I would not have known it wasn't delivered. I do not recommend this service.

I placed an order at 8 am, paid for expedited/same-day delivery (guaranteed to deliver within 4 hours). I am East Coast. The recipient is East Coast/same time zone. I've been in a chat with them since 4pm and still no delivery, still not a clear answer and finally, finally, after multiple requests, they transferred me to supervisor... Another 17 minute wait. At this point, I just want to cancel the order and get a full refund. I'm not confident that will even happen. And sadly, I see that others have reported same/similar experiences.

I placed an order for my daughter birthday flowers and chocolates. Paid extras fees for delivery the same day, they failed to deliver saying that wasn’t parking available which is not true then refusing to deliver the same day, telling me and my daughter it will be deliver the next day, when I was trying to cancel it was saying that flowers were delivered which is not true, never again will do my business with this company, just horrible service and experience!!!

It was an awful experience. At first I was not sure if I should buy from this place but I did anyways. I decided to buy the biggest and more expensive Premium flowers with many balloons, chocolates and a teddy bear. It was a gift for my sister in her birthday since I live far away. She received the smallest and cheapest flowers. They did NOT look like in the picture. The person who did the delivery called me because he could not get into the hospital. After I called someone to go downstairs to pick up the flowers, he told me he left. He did not call and he was very rude.

I ordered flowers 2 days prior to a family funeral. They claim same day service and I wasn't even asking for same day was wanting next day. They never sent the order to any florist and the arrangement never got delivered. When I called they didn't apologize and say they would refund me what I paid rather they wanted to refund me 15% of my order and send me a $10 off gift certificate for next time. I told them I wanted a full refund as the product I ordered was never even sent to a florist which by the way was confirmed with all the florists in town. After much back and forth I finally got them to issue me a full refund to which I did receive. Will never use them again!!!

This is the third time in a row that I ordered flowers for same day delivery and they did not get there. Each time they gave me a $10.00 credit toward my next order. This will be the last time this happens because after over 8 years of using this company I am finished. Not only did they not deliver my flowers on the same day, they didn't deliver them the next day either. It took them three days to get the flowers to my cousin. In the meantime I demanded a full refund this time. They would not do so and gave me 50% off, was going to send an apology with the flowers and make the bouquet bigger (I don't believe that one for a second). But it doesn't matter anymore. They have finally lost my business. I am done with this company. And btw, I don't believe any of their orders get there on the same day any longer. I think it is a ploy. Good-bye to this company for good! PS I had to give one star regrettably.

Horrible company. They did not deliver my first grandbaby’s flowers. That moment is gone now. How hard can it be to find a room number in a hospital? Instead of refunding me from their mistake on their own, I had to call and demand it. Pathetic.

Ordered flowers on 7/11 due for delivery 7/12. Chalked up the extra cash to get them to my mom on time. There was no delivery. I was alerted there was a delivery. But there was no delivery. I tried to reach customer care through their phone lines -- while on hold I was disconnected. I then called the line where you place and order and of course, immediate answer. I spent 30 minutes on the phone with them while they continued to try and give me a 10% discount for the flowers that were never delivered. Hard pass. I also emailed their customer care team whilst on the phone with them and I think hitting all of those helped and I have been told I was issued a refund. We'll see what my bank says in 3 days.

Wish ZERO stars was an option!! I ordered flowers to be delivered for my sister's 70th birthday. Paid over $125 for these flowers and expedited delivery fees were extra on top of the delivery charges. The confirmation email guaranteed delivery by 12pm- noon on 7/12/2021 TODAY!! NO FLOWERS WERE EVER DELIVERED AT ALL!!! I called twice at 545pm and again at 7pm and their customer service is the worst... Really sucks bad. No answers, no help, no clue!!

This experience has been the most disappointing experience I have had since using a flower company online. This was for my grandmother who has been really sick recently. Instead of brightening her day the flowers may very well show up dead at this point. I will make sure I share with anyone I know NOT to use you for any reason unless they want their delivery to show up days later when they paid for them to be delivered the NEXT business day. It has been several days and she still hasn’t received them yet! The worst company to use if you need expedited flowers delivered! Do yourself a favor and use another company! (I only gave them one star because you couldn’t leave zero stars)

NEVER EVER USE THIS COMPANY!!!! My brother had an unexpected hospitalization in a different state. I sent a rush order to him so he would know he was not alone, as no family was there with him. I spent extra for it to be delivered that day. They did emergency surgery, only to find he was terminal and inoperable. I was billed for the arrangement, but two days later, still no arrangement was delivered due to a "technical glitch" which they never would have told me about had I not called, but would have kept my money. So my only brother will never know that his little sister sent him an arrangement with loving messages. The florist didn't even have the common decency to call me themselves and offer an apology so I want everyone to know, DO NOT COUNT ON THIS COMPANY in a critical situation or in any situation!!!!

The flowers were wilted and candy melted. These items were shipped by UPS. Live flowers and candy why UPS?? I have used this company before and never had a problem. To ship candy and flowers by UPS isn’t a wise choice.

I ordered flowers for my daughter's birthday and they guaranteed delivery on her birthday but in order for me to get the guarantee date of delivery they made me purchase a certain amount. It's 3 days late and still don't have it.

With Covid hurting us financially we have become almost homeless. But an Anniversary is special so I made the sacrifice to get flowers. Bad idea to not go myself. They never showed up at all. They would not immediately give a refund until "investigated" so I could buy others. Basically it ruined the needed surprise my wife needed for our anniversary. More disappointing than I can express. Would never recommend. Customer service is sub par.

I ordered a floral arrangement for my friend in another state. Initially, the flowers failed to arrive at all. After placing a call to customer service, they immediately sent the order to another florist who were quick to deliver a bigger, more beautiful bouquet. The flowers were fresh & beautiful!

If I could give no stars I would. Let's start on the balloons which were Deflated when I received them right along with the $10 flowers I could have gotten from Walgreens. Then the chocolate they charged $15 was some Ferrero Rocher that you could get at Walmart for 7. SMH. The flowers was not what my fiancé had order and they lie about satisfaction Guaranteed. False advertisement.

I ordered funeral flowers for my uncle one week in advance. I chose the premium choice with the most expensive price. I also paid for banner. The photo one web is so nice but actual flowers were a ** and Terrible like trash. No banner and card. It was so ashamed to deliver such shit flowers to the funeral. I did not know how to explain with the recipient and got a terrible experience. Wish I could upload the photo so that you can see how the flowers looked like.

UPDATED 6/24/2021: In follow up to my review of 2 days ago, I am sharing a photo of the original delivery of a 10" x 13" arrangement and the correct delivery of a 13.5" x 19.5 " arrangement. I had taken up a collection from colleagues to congratulate a team member on her special achievement. I felt personally responsible for the puny flower delivery after everyone chipped in $10 each for a $70 arrangement.

Typical bait and switch technique from a scamming company. What they send is nothing like what is ordered and paid for. They need to be investigated by the Dept of Consumer Affairs. All of these negative reviews are correct. Ordered what was shown to be a gift basket of brownies and I received a little box of soaking wet brownies for $70.00. Customer service nightmare and a total scam. Pathetic.

I ordered a bouquet of rose for my aunt's birthday and scheduled the delivery on June 18th. It was supposed to be a surprise for my aunt. But the flowers never arrived. Though on their tracking, it was shown "delivered". I chatted in with their CS, they straightaway only said they would request a reschedule for next day delivery. I questioned them about the tracking status, they couldn't give an understandable or even clear explanation.

My husband sent flowers to my grandma who unexpectedly went to the hospital for my family using Fromyouflowers after having an awful experience using 1800 Flowers. We paid the $4.99 to have them expedited since we didn't know how long she'd be there. They were supposed to be delivered by noon. 5pm rolls around and he contacts them and they say they'll refund the delivery fee since they obviously weren't there and that they deliver til 6 so they'll "probably" still get there. I tracked them at 7pm and they said "delivered" so I figured she got them. Talked to my aunt the next day and she said absolutely no flowers showed up.

Save your money and go somewhere else. They did not deliver the flowers. Did not answer the phone. They finally delivered 4 hours late when everybody was leaving. That only after many chats with their rep. They ruined my day.

Today a delivery of tulips arrived for my supervisor. They were wilted and the leaves were slimy. When I called to report the issue, they were unable to help me because I wasn't the actual recipient of the flowers. As the assistant, I handle all types of issues like this however, fromyouflowers.com was unwilling to work with me. They have lost all of our firm's business moving forward!

I will never use this company again. The Symphony bouquet that I selected for my dear friend was not what they received. The bouquet did not have substitutions but was missing 2/3 of the stems that were pictured on the website. After contacting customer service they said they would redeliver the bouquet and the bouquet that arrived was smaller than the 1st one, it's outrageous.

Ordered a Sunflower bouquet. Paid extra to get them by 12. Did not get them by noon. Did not receive flowers until the next day. And there were no sunflowers. Was not notified by email or phone to let me know they were going to substitute the main flower. What’s the point in ordering a sunflower bouquet with no sunflowers. If I had known I would of waited or cancelled my order.

I ordered special rainbow roses for a friend for her 60th birthday and was assured that it would be delivered on her special day. As of 7 pm, they had still not been delivered and when I checked online as to the status of the order, it said they were already delivered. They indeed had not. I called them and was finally connected with someone who sounded like they were in a wind tunnel. When I told her I couldn't understand her she said she could hear me fine. She then looked up the order and told me the flowers would not be delivered until tomorrow- the day after my friend's birthday. The customer service person had no explanation why the flowers were delayed. I will never use this company again. Their service charges are exorbitant and they can't even get the product out on time. Terrible Service!

I ordered a red large bouquet and I got a different colored and small arrangement that looks nothing like the one on the site! I ordered a graduation balloon and got a smiley face. I ordered Godiva chocolates and got a sampler one. Don’t order from them because you won’t get what you expect!’

I live abroad and have relied on this company to provide flowers as gifts to loved ones in the States. The flowers delivered have always been well received. But my beef is with the pricing and sales strategy. Besides adding things (usually in pale gray print) to orders, they also charge extra fees that are bogus. Because I had been a regular customer and also bought flowers at a time when it would give me lifetime free delivery, I presumably would have my orders delivered without delivery charges. Well, technically that's true. But now they add -- without any indication until the final action, where I have to give my card info and agree to the purchase -- a hefty 'handling' charge.

The company reached out to me and resolved my issue. I was so upset and embarrassed at first but the company reaching out to me and solving my issue I feel so much better.

I ordered a premium bouquet of flowers that had a blue theme on a Wednesday to be delivered to a friend in the hospital on Thursday and paid a $2.99 charge for next day delivery. I got a notification the flowers were delivered around 5:30 Thursday evening. My friend never received them and I kid you not, the entire staff of the hospital was looking for those flowers...No flowers anywhere. I promptly called customer service and was told they would investigate and deliver another bouquet if needed. It was needed. Some flowers FINALLY got delivered on Saturday and they looked nothing like what I had ordered. Whilst the customer service reps were professional and trying to be helpful, ultimately I could have done better by going to a grocery store floral department and doing it myself. The product was mediocre and embarrassing for what I paid. I do not recommend using this company AT ALL.

I would give less than 1 star if I could. I placed my order. The order and delivery date were confirmed. My credit card was charged. The flowers were never delivered. I did not receive any notice until after the delivery date had passed. If anyone had let me know there might be a problem with fulfilling my order, I had time to order from someone else (this was not a last minute order). But they didn’t let me know. The flowers were for a funeral. From You Flowers evidently depends on local florists to fulfill their orders but don’t do a very good job of following up. Do yourself a favor and order directly from the local florist. That way you can avoid the markup AND the disappointment! I would never trust them with an order again.

I ordered flowers on 5/12 to be delivered on 5/20 and paid extra to have them delivered by 12 and they didn't get to her work till 5 and she had already left for the day. She had to go back by and get them

I purchased what I thought was a nice bouquet of flowers for a very close friend who lost a loved one to suicide. The flowers were to be delivered same day as described per their timeframe. I specifically asked if the flowers were as described in the photo including the beautiful vase as a keepsake. They were not delivered the same day. They said they tried to deliver. This is not true. They were home all day with security cameras. What my friend received the next day did not match the photo. Flower colors were wrong with no Lavender keepsake Vase. Very disappointed in the service as well as the quality. I could have done better myself.

I ordered a bouquet to be delivered to my mom for Mother’s Day. I paid extra for guaranteed delivery the day before Mother’s Day. I received an email stating the flowers were delivered on Saturday, but then a few moments later received a second email stating the flowers wouldn’t arrive until the Tuesday after Mother’s Day. I emailed their customer service email address and they refunded the $5 extra delivery fee I paid. My mom’s flowers ended up arriving the next day, but they were nothing like what I ordered. I ordered a bouquet which was described as being a few different specific flowers that were shades of purple. What arrived was a random assortment of flowers in different colors with a sloppy bow. I contacted the same email address I had used previously to complain about the delivery delay and they have ignored two emails. I will be shopping for flowers from another vendor in the future.

We placed an order for one of our colleague's mother's funeral services & the flowers never arrived!! It was a standing wreath with a banner worth over $200! The order was placed two days prior of delivery. We even paid for expedite delivery just to make sure they would arrive before the scheduled service time. THIS WAS SOOO EMBARRASSING! Do NOT use fromyouflowers.com.

Twice in the last year they had flowers sent from a Walnut Creek, CA florist that were sub-par. I would like it if they had a follow up to ask about the florist that makes the bouquets and delivers them.

I ordered a sympathy arrangement, white and blue. The arrangement a day late arrived pink and green Easter style. They tried to correct and still didn't match what we ordered. Paid $86 for a grocery store bouquet. I would add pictures but no option for that.

I made an order and realized about 30 minutes afterward that I needed to reschedule the delivery as the person I was delivering flowers to was going out of town the next day. I called customer service and spoke to a nice representative who told me no problem, they would be able to hold the order and I could call back at any time to reschedule the delivery. I said great, and that I would call back in a couple of days when I figured out when they would be back in town. The next day I got a shipping notification. I immediately contacted customer service again and explained what I was told yesterday but they basically said that it had shipped and they couldn't reschedule or refund me. I explained what I was told the day before, but they just repeated that it shipped and they couldn't refund me or reschedule. So, I will not use this service again. Very disappointed.

Daughter ordered flowers. They didn't come as promised. They set another date and they didn't come again. These were for Mother's Day. I told her to just cancel and get her money back. My daughter has cancer and is a single mom. Shame on you for your horrible service and I hope you actually do refund her money because I will do all I can do with the Better Business Bureau and whatever I can do if you don't.

I ordered 2 floral arrangements for Mother's day, I ordered early and paid for delivery on the Friday before Mother's Day (05/07/2021). Arrangement number 1: was not delivered until Saturday (05/08/2021) and was about half the size of the arrangement I paid for. It was almost all "filler" flowers and looked nothing like what I ordered. Many stems were broken and the entire thing was just pitiful looking. I also ordered 1 mylar "Mother's Day" balloon and 3 latex balloons. The mylar balloon was a generic "love" balloon and the 3 latex balloons looked more like funeral balloons - they were an odd beige color, gray and white.

The picture that was shown on their website for the "premium" arrangement was beautiful - full of roses, lilies, mums, carnations and baby's breath - as wide as it was tall. The picture was definitely worth $112. What showed up was a pitiful arrangement full of carnations with only a few roses (and for some reason daisies) and with no baby's breath, mums or lilies. It literally looked like it was grabbed from the bucket of flowers at the local grocery store. We were humiliated to have that show up to mark a special occasion and a call to customer service was useless. Save your money and go for the well established vendors. FromYouFlowers.com is a ripoff, pure and simple!

My wife and I recently ordered flowers for our mother for Mother's Day. We were late in ordering them (Saturday before) so we did not have high expectations of them being delivered that next day- Sunday- The online order noted that the flowers would be delivered on Monday with a caveat of possibly Tuesday. I can understand the flowers not being delivered on Sunday but thought for sure that Monday would be the latest as the site brags on their same day deliveries. Long story short, the flowers were not delivered until Wednesday late evening. When I contacted customer service to let them know of my displeasure, they offered a 50% discount that turned out not being 50% discount as they would not remove the service charge of $14.99. After all, my call was to complain about the service.

I usually DO NOT write reviews, even IF I do have a less than perfect experience.... THIS EXPERIENCE have taken "UNSATISFACTORY TO A WHOLE NEW LEVEL", so, I had to say something... I placed 5 (five) floral arrangement orders ALL to have delivery between Friday 05.07.2021 and 05.09.2021... EVERY single order had some kind of ridiculous issue- 1: whether it was that all of the sudden after my delivery date & orders were confirmed they could NOT be delivered on time and would HAVE to be NOT LESS THAN 2 days AFTER Mother's Day.... IF they happened at all... 2: Flowers were ALREADY wilting at the time of delivery...

This company provides poor customer service and has a lack of proper communication, would not recommend. I placed an order for a bouquet to be delivered to a friend in the hospital. I paid extra for the flowers to be delivered the following day before noon. When I followed up, the recipient did not mention the flowers I ordered so I contacted customer service. They couldn’t locate my order because they input my email incorrectly, even though I repeated it multiple times and spelled it out. I wasn’t too upset about that because I understood that there was a language barrier since every time I called I was on the phone with a non-native speaker.

I ordered a birthday surprise for my daughter's 19th birthday. The only thing that was ok that they arrived on the day I wanted. However, I ordered Roses and lilies with other flowers in a basket with a cute bear wearing a xoxo sweater. I received a basket with potted grass blades, green plants, and another potted green plant with little pink buds and a Dollar Tree bear. No flowers. Just potted greenery. So mad.

I will never order from this service again after ordering two Mother's Day arrangements. One was supposed to be sunflowers, the other pastel roses, nothing too extravagant. The arrangements which were delivered were identical dark colored roses, not what I ordered. When I ordered the site had a coupon for free shipping which I added. My total was $84 and some change when I hit the submit order button, however my total actual charge for the order was $164 because they did not deduct the shipping and added a $14.99 special handling fee to each arrangement and who knows what else. This is a huge rip off, go anywhere else. Order from a local florist and save yourself the trouble!

Convenient, very satisfied. Had to change the time of delivery and there was no problems. The recipient was very surprised and happy.

I ordered from this company for Mother's Day, paying $100 for a "deluxe" bouquet that paled in comparison to the $30 to-go bouquets next to the Walmart self-checkout. I am aware that these orders are contracted out, but FromYouFlowers has zero interest in making sure their contractors can fulfill the order promised. Just go to the store or florist and get a bouquet that you can see instead of trusting this company to deliver anything even remotely similar to what's advertised on their website.

I placed an online order for Flowers to be delivered to my residence. It has been 5 days and the flowers have not been delivered. I have received numerous email messages indicating the flowers were delivered. I have been present for the past 30 days, 24 hours a day and the flowers have not been delivered. I have gone through hell and numerous recorded messages and virtual chats and still no flowers. Deliver dates have been promised but still no flowers. This company is without a doubt the most unmanaged, unprofessional money grubbing company I've ever dealt with. Please do yourself a favor and use FTD not this outfit.

I will never order from them again!!! I ordered a PREMIUM arrangement to be sent to my mom for Mother's Day. I made sure I ordered it way ahead of time for it to be delivered the Wednesday before. I paid the PREMIUM price!! The flowers that were supposed to be sent was a large bouquet full of plenty of roses, daisies, carnations, and other gorgeous flowers making a luscious Spring bouquet. It looked like it would be a large vase and a huge arrangement. What arrived the first time was a small vase with about 10 roses and some small pink flowers and baby's breath.

Tried to order flower arrangements for my daughter and daughter in law for Mother's day. Had them delivered, after the fact, same day delivery was not a requested. First the arrangement I attempted to order for my daughter-in-law, for some reason, could not be delivered to her address (her address is a perfectly normal single home address in suburbs). So, it made me choose another arrangement. Then I got notification that the arrangement had been delivered. But when my daughter-in-law received them, they were not at all what I had ordered. NOT AT ALL. And they were crap. Just a crap thrown together arrangement of whatever roses they had. When I contacted them, they said, the florist may have had to make a substitute. NOWHERE did I receive any notice that a substitute was needed. DO NOT RECOMMEND!

Recipient receives a floral arrangement that is exactly as ordered. Your expectation is met and often exceeded. Bargain, value and beauty speaks volumes for your gesture. Adds class to a simple gesture that equates to love, respect and genuine feelings.

I live in Arizona. My parents live in Illinois. We ordered flowers for my Mom. Spent over $100 on the arrangement. All day we waited for the flowers to be delivered. We got an email stating they were delivered, but they never showed up. My husband was on the phone waiting for 35 minutes on hold just to get hung up on for no reason. He then receives an email stating they will investigate the situation and refund 20% of the order. It's not about the money. It's Mother's Day or whatever special reason someone is sending flowers. We will never use this website again! Heartbroken.

I have used this company TWICE for Mother's Day flowers, and BOTH times they blew it and missed delivery by Mother's day!! I shouldn't have trusted them again, but I was stupid enough to think they would fix the error. They didn't! Terrible service! They take your money, then give you nothing but a refund! Use someone else if you want your flowers to actually be delivered on time! This company stinks!!

I ordered flowers several days before Mother's Day in the US 5/9/21. Customer service people (in Asia and India) were helpful ... slight delay in getting someone on Mother’s Day itself. Flowers never delivered. Did get an email at 3:43AM ET on 5/9 saying they were delivered - obviously makes no sense. Was told they would call, ring bell, or do something to ensure recipient is aware. Never happened. This was to be a surprise but no longer since I had to check if anything was ever delivered. The CSRs seem helpful ... just nothing delivered. Seems to be a recurrent problem per other complaints. Did ask for a refund - got an email saying to confirm credited account in 1-3 days ... if it does not come through, I can just block the credit card charge. Originally was offered a free upgrade and a $10 coupon without any acknowledgement of having paid for something never delivered.

This is the worst and disgusting experience that I’ve ever had. I ordered the same day delivery one day ahead for Mother’s Day flower delivery, and wait until the late afternoon on the day to receive the status update saying that the flower was delivered. But the flowers are never delivered to mom’s address. NEVER! I tried every way on the website to contact the customer service, the chat is never responding and so is the email, and the call is on hold forever. I wondered it is a fake website and so disappointed!!! I will never use this website again and will let all my friends and friends’ friends not use this website!

Wow it's very very good. I love this yeah. Very very cool. Seriously I highly recommend it to everyone. You are the best equipped and you answer all our questions and faithfully. Thank you to all.

I ordered the Sunrise Bouquet for my mom for Mother’s Day. I paid extra for an upgrade to include more flowers. The bouquet was supposed to include yellow roses, this was the sunrise part. The flowers that were delivered to my mom were daisies and pink carnations. Two of the cheapest flowers out there! Not a single rose! This was false advertising at its best!!! Save your money and do not order from this company. You will definitely not be happy!!!

I ordered flowers to be sent to my mother on Mother's Day. The picture on the site was beautiful with white lilies and yellow roses. This company sent "substitution" flowers to my mother that look absolutely nothing like what I ordered. They sent sunflowers and orange carnations. Then when I reached out to their customer service they had the NERVE to offer me a $15 gift card to their site as if I would EVER allow them the pleasure of ruining another special day! I don't recommend this company to anyone.

I ordered 2 different flower arrangements to be delivered at the same address for Mother’s Day. I live in CA. My mother-in-law and a dear friend live in MO. I placed my order 3 day before delivery for 5/9. So far ONLY one flower arrangement was delivered on Saturday 5/9 and the second flower arrangement has not arrived yet...

It is Mother’s Day! I ordered flowers over a week ago to be delivered any day those weekend. Including today if it came to that. I haven’t received a call and the flowers were not delivered. I called the CS # and they said it would be there next Tuesday! WTH? I would never trust ordering from this company.

I had an extremely bad experience with fromyouflowers.com. I purchased a Mother's Day bouquet that was supposed to consist of 18 pastel roses, as well as a custom glass vase with a personalized photo. In total I paid almost $90 for this including a $9.99 fee to delivery for Mother's Day, a service charge, etc. The "flower arrangement" arrived, but it was nothing like what I had ordered. The "bouquet" looked like something that could have been purchased in the supermarket for $10; there was not even one rose. The vase was a cheap, glass one without any customization or personalized photo. The only positive thing I can say is that after sending a pretty angry email to Customer Service including a photo of what had been delivered, they wrote back fairly quickly saying that my order was being refunded (this was today, so I have not yet seen the refund). However, they did not even apologize in the email. Do not buy from fromyouflowers.com.

Ordered for 5/7 delivery, never happened. I called in 3 times, promised each time supposedly on recorded line, they would be resent. Called again and now they say May 11 delivery, how terrible is a company that advertises Mother's Day Flowers that can't deliver by Mother's Day? My 88 yr old Mother never got her flowers, hope you Are proud of the service you clearly can't provide. I did call 1800 Flowers and guess what? They will make it happen today and gave me a discount after seeing all my emailed chats from your company. So folks you can flowers delivered and on time, SHOP SOMEWHERE ELSE. WORST SERVICE EVER AND NO ONE SPEAKS UNDERSTANDABLE ENGLISH.

I have ordered flowers from this company for many years, and the service was excellent. I have family all over the country (including rural areas) and was able to send flowers and gifts w/o problem. I love all the wonder options for gifts and beautiful flowers.

Worst company I ever used. The arrangement that was sent to my Mother for mother's day looked nothing like the picture that I ordered from - it had one rose. When I called they said they would redeliver it today, May 8th and would upgrade it to Premium. It took me two calls as I was disconnected during my initial call - they never called back. They assured me it would be delivered between 9-6.

I ordered a flower arrangement with yellow roses for my 80 year old mother for Mother’s Day. I ordered a week ahead to ensure my mom would get these flowers. The significance of the yellow roses was this was what my mom called my daughter, “her yellow rose.” My mom raised my daughter. My daughter died almost 3 years ago and every Mother’s Day, I get my mom something that is symbolic of her “yellow rose.” Sadly, I found out 2 days before Mother’s Day that the flowers, that were prepaid for, were not delivered to my mom and it was too late to order and send flowers to my mom for Mother’s Day. We live in different parts of TX, so I wasn’t able to send my mom anything for Mother’s Day. I cried all day????

I ordered a bouquet for mother's day for my wife. I chose a really cool arrangement, and decided to go with the premium version. What I received was embarrassing. Did not resemble the advertised product in really any way. The flower ratios were off, it wasn't even, and much smaller than advertised, especially considering I upgraded to the premium bouquet. When I contacted fromyouflowers with my complaint, they only refunded $14.95 of the $83.00 I spent. I understand that they cannot control how the local florist fulfills the order, but they are ultimately responsible to make it right and ensure their partners are meeting their standards. Next time I will be ordering directly from a local florist.

I am so mad. I know flower delivery can be hectic if you do it last minute for Mother’s Day, so I ordered a month in advance to surprise my best friend for her first Mother’s Day. On the DAY OF the scheduled delivery, they emailed me and said delivery isn’t available because they can’t find a florist in the area. If they couldn’t find a florist, why didn’t they let me know with enough time to do something else? And for the last month they’ve been spamming my email with offers of “same day delivery for Mother’s Day” which is obviously not actually true. They offered to call my recipient and apologize - uh no thanks, that doesn’t really help. I ended up using a grocery delivery service to pick up flowers from the store instead. I’m disappointed still because there won’t be a personal note attached.

Ordered flowers to be delivered on Friday before Mother's Day. No flowers. Rec'd apology email offering to deliver Monday AFTER Mother's Day & give me a whopping 10% refund. I selected CANCEL ORDER, rec'd email stating they were giving me the 10% off. Can't get thru to live chat. Been on phone on hold waiting for a representative for almost an hour. They've RUINED my mom's special day. It's too late to order elsewhere. Yet they continue to offer mother's day flowers for delivery by Sunday on their website, as of Friday evening. WORSE COMPANY EVER!! How & WHY are they even in business?!

I ordered two of the same floral arrangements, dozen rainbow roses, for Mother's Day and both only had 11 Roses that were wilted and some had leaves falling off. Customer service was the most frustrating since there was a language issue. I was offered a $10 gift card and a 10% discount. I don't ever plan to use this service again so I had no choice but to take the 10% discount. Never again will I order from this company!

When I received a dozen roses fromyouflowers.com they were almost dead and two had broken stems. This was particularly sad because it was a gift from my son for Mother’s Day who lives in a different state and couldn’t be with me on this occasion. I emailed my disappointment and they replied by saying they would send another dozen but did know when I would receive them. Very sad and disgusting!!

I ordered a 40th Bday bouquet and balloons for my best friend who's had severe problems so we could even distance see each other. They said the flowers were delivered, which they weren't. It's a locked community that the person has to be buzzed in. Said they would contact the local florist, "deliver again" the following day, never did! Horrible service, and they don't actually deliver flowers! My friend is going to the hospital, so it's too late to get her flowers now. She's alone, scared, and sad, and loves flowers, but because I ordered from fromyouflowers, I did nothing to support her. The most important flowers I've ever ordered never arrived. =( =(

The flowers that I received didn't not look like what they were supposed to look like. Most of them were almost dead. They look like they were in the vase for days already. I'm not surprised if the flowers were someone else's first and then passed down to me after a few days.

I ordered flowers for Mother’s Day. I see an email with a $5 refund for my inconvenience. Turns out they were trying to slide one past me and not deliver flowers until days after Mother’s Day when I paid over $30 for shipping Saturday. No option just saying will be delivered days later... But $5 will make that okay? How about you refund the hiked shipping since you didn’t deliver on your promise. They didn’t even offer a replacement.

I ordered my mother flowers for Mother's day. The order was late. It was after 6 pm. They didnt even knock on the door. Just left them in the porch. The flowers were wrong. They were to be yellow roses with white lilies and purple flowers. She got orange roses and purple flowers and all green leaves.

I needed flowers delivered the same day. I just put the information in and before the person was off work the flowers were delivered. They were only missing a small balloon but I didn't even mess with it cuz I really appreciate it then getting the flowers delivered that day on such short notice.

I ordered my daughter's teacher some roses for teacher appreciation week. Well it said the package was delivered. Come to find out my daughter's teacher didn't receive anything. Called them back up. Gave them a second chance and again package was delivered who knows where?!!! PLEASE DON'T ORDER FROM THIS COMPANY. Flowers are supposed to be a gift not a headache!!! So I don't know where my flowers are that were supposed to be delivered twice. Please find a different flower place to order for your loved ones. I don't even want to know how they get stuff done for funerals!!!!

So I got an email from From You Flowers saying I had a credit of $14 so I decided to order some flowers for my daughter. When I went to the website the flowers I wanted said $35.23. I ordered the flowers but because I had a credit they charged me the regular price of $49.99. Nowhere on the website does it say if you use your credit you cannot get the sale price. I called and of course it was somewhere overseas and as I explained to them my issue all they kept saying was "Sorry Ma'am. Sorry Ma'am". I got so tired of talking with them I hung up as this went on for about 10 minutes. I WILL NEVER USE THEM AGAIN UGGGHHHHH.

The vase and flowers should have been refrigerated. The orchids were wilting when they were delivered. Couldn’t find a preservative package to add to the water. Very nice assortment but due to the weather (94) flowers needed more careful treatment prior to delivery. For the price we expected fresher flowers that would last several days after delivery, this bouquet was delivered without proper protocol considering the type of flowers and the weather being so unseasonably hot.

I ordered 4 separate bouquets from this place for teacher appreciation week from my children to their hardworking teachers. I ordered a premium for one of the teachers that have gone above and beyond for my son and I, so I wanted to make sure hers was extra special. She sent me a picture of them and not only did it look like a different bouquet than what I ordered but also looked like the size of purchasing the “regular” bouquet instead of the “premium”. I call to get this resolved and the lady on the phone was not only rude but could only “give me a 20% refund” so with tax and delivery and the bouquet I paid 77.76 in all, with that oh so special 20% off she said that the bouquet would be 54.00$. So basically they just made the delivery and taxes free and still paid the amount for a premium instead of a regular bouquet. Will never use them again!

They did not deliver what I purchased, and promised to redeliver but never did, the flowers were send in a clear vase but I order a pink one for a very special occasion. When I called to inform them of the error, I was promised they would send another arrangement with the correct vase but they never did and the flowers were not the one shown on their website.

Poor service. They did not deliver my order on the date requested. I only found out they were not delivering that day after trying to see the progress of my delivery at the end of day! Very disappointed. I will never use them again!

They keep telling you that you have a credit yet when you try to apply it, you can't. When you choose a bouquet to send, they tell you you can't send it to that zip code, you have to choose another option. Your final cost is always $25 - $30 more than you intended to spend.

Very bad service. Ordered a gift. They delivery half of my order delivery only part only the order paid. Delivered only flowers and the gift not. Simply charged back the money after complaint. This is not ok once was a gift.

Purchased flowers and paid extra for expedited delivery so that they would be delivered under my dad's name to my mom at her work for their anniversary. Spoke to several unhelpful people throughout the day who said it was on its way when in actuality it wasn't, just to find out an hour later that they wanted to deliver it at 4:00 pm to a business that wouldn't be open at that time even though we paid for it to be guaranteed to arrive before noon. Horrible experience and ruined their day, do not buy from them.

A hugely disappointing experience. I ordered flowers for a friend’s birthday from me and another friend. Although my other friend preferred that we use 1800 -flowers, I decided to give fromyouflowers a chance. That wasn’t a wise choice. The flowers were ordered for delivery today. As is the case with over 900 other customers (see BBB complaints on this company), the delivery was never made. I called customer service and also emailed the company. Their response was to tell me they had spoken to the florist and delivery was on the way. That is not the truth - the florist they use closed at 5 pm and this was at 7 pm and again at 8 pm. I doubt they have every owner’s personal phone number.

I ordered an arrangement of flowers (4/27) to be delivered for our anniversary for next day delivery (4/28). Received an email at 4pm stating the flowers were delivered when in fact they were not. Contacted customer service at 5pm to ask what’s going on and they say they would reach out to them and get back to me. Never heard back from them, so I called them at noon the next day (4/29) asking what’s going on since I hadn’t been updated and they said they could reach out to the florist again. I’m starting to get a little irritated now because they were suppose to do that the day before. Then the customer service agent placed me on hold and said the flowers would be delivered (4/30).

I order all the fastest shipping delivery possible. They guarantee delivery at specific time if ordered ahead of time. I did everything they guarantee - but they did not deliver on time. Useless website - do not order from here!!! Waste of my time and waiting on the flowers all day for fucking nothing!!! The day is already over and still not received!!!

I order my mom a same day flower arrangement for my mom and was supposed to have it delivered to my home so I could take it to her. What I received is not what I order. The flowers was supposed to have succulents and it has none at all and it was supposed to have peach roses and I received orange ones. It absolutely is nothing like the picture online. So I called customer services and was told that sometimes they have to use different flowers so they can deliver them in a timely manner and that they would give me 20 percent off my flowers refunded to my card which I feel like they should have replaced the flowers with what I'm supposed to receive in the 1st place. Would I would not recommend them to anyone and will not be using them ever again!

This has got to be hands down the worst company I have dealt with. I ordered same day delivery which was delivered 2 days later and the flowers were hideous! Never again m. I wish I can upload a picture of what I ordered versus what actually showed up.

Order has never been delivered, despite a mail that they’ve sent about its status. My surprise was ruined and now they sent it again day after with 50% refund, despite my request to cancel it and refund.

My Grandmother just passed and I was online getting a nice flower/spray/stand to be displayed during her service. The pictures are beautiful. Lavender and white mixed with Roses, Carnations, Snapdragons, Lillies etc... Just after I filled everything in, created card, banner and paid nearly $200, I see (in incredibly fine print at the bottom of order confirmation)... that it only comes with Carnations, Roses and Snapdragons; but NOT the dozen or so beautiful white Lillies (a large reason for its selection)... that are beautiful spread out in sales picture. I felt like it was intentional to boost a sale; while manipulative of (an already stressed) customers.

I paid for delivery on 4/19 of a premium food basket with 4 balloons with delivery by noon. At 4:44 pm I received an email stating it was delivered yet it had not been delivered. They refunded part and delivered on 4/20 with only 2 balloons. Good fruit basket but disappointed in service.

My order was supposed to be delivered today and it still hasn’t been delivered so looks like it will be tomorrow and it was delivered to a business. I won’t be using this company anymore. Not happy with them.

Highly Unreliable. I sent flowers for the anniversary and I received an email that they have delivered and in reality, the florist had not delivered it and they lied. They kept me on a call for an hour and and transferred me 3 times. They ended up with not delivering my order and said that the florist is not picking up the phone.

On Saturday, April 10, 2021, my husband placed an order through From You Flowers to be delivered the following day. Hours later he received an email stating that the order couldn’t be delivered Sunday as requested but would be delivered on Monday. The flowers were for our anniversary so having them delivered on Monday simply wouldn’t do. He canceled the order and received an email stating his order had been canceled and his money would be refunded.

I’ve ordered flowers from this company three times. All three times the flowers have arrived either very late in the day or regarding the last time FIVE days late. The last time, when I saw the flowers are already two days late, I contacted the company (by chat) and they said they would make sure to get the flowers to my friend soon - But not only took 2 days - and delivered them at the end of that day - they delivered the same arrangement (even though I requested a fresh one) and ALL of the flowers were DEAD.

Flowers were ordered ahead of time for my four-year-old granddaughter’s birthday. Paid the delivery fee for a specific day. The flowers were NEVER delivered. Contacted customer service and the excuse was the name of the recipient could not be understood. Regardless, they gave me the correct address for the delivery. Their solution was to refund the extra delivery fee and have them delivered the next day (Saturday) before 12 PM. NEVER DELIVERED. Their solution that time was to refund 25% of the order and deliver them the following Monday. If I could give a -100 star review I would not hesitate to do so. The most polite emoji for this business is???

I ordered 2 dozen rainbow roses for my daughter’s birthday. She is alone in Houston without family, homesick and needed a cheer up. Roses arrived in a warm box via UPS. I was not told that they would be mailed! They arrived in very bad shape. Roses were not rainbow. Only a few different colors. They look nothing like the picture they show on their website. Some were already turning brown and many were broken at the stem. I felt so bad and disappointed. I was so excited for her to get the flowers and watched my email all day to see when they were delivered. I actually cried when I saw the picture of these half dead roses!! I had already placed a second order for my mother and called to cancel it once I saw a pic of the roses.

1 star on Trustpilot and Yelp. They make sure you see their 4.5 stars on Google with their probable bots reviewing every day. I never got my flowers on time and they never contacted me. I was refunded. But my lover never got the flowers and they don't take any responsibility.

I searched the internet for almost an hour for the best price I needed. The exact delivery date they beat 4 competitors prices. Beautiful flowers. 10+$ lower than 4 others. BRAVO! 5 STARS! The OTHER online florist flower companies online were too high for what I needed. I'm glad I found these guys.

I order a flower arrangement and 2 birthday balloons at 7ish in a.m. Was told they would try to have it arrive at here job before 2pm. No such luck. Hell they couldn't never even get in touch with the florist delivering after I reached out 3 timed before 2pm. So on the 3rd call I changed the delivery location to the residence. I was assured that the flowers would arrived before 6 with no such luck so on the 4th call I demanded a refund whether they came or not. Very unsatisfied with this company and the people I spoke with weren't empathetic at all. Will never use them again!...Guess you have a 50/50 chance with them but why advertise same say delivery if it's not gonna happen!

What was delivered was very different than what was ordered. Also paid for expedited delivery to ensure delivery in the am before noon and the flowers arrived in the afternoon. Spoke with customer service and they agreed to refund my expedited fee and 20% off the flowers but then sent an e-mail only giving me 10% off. You can't fix this kind of thing with money because you can't redeliver something on someone's 80th birthday. Super disappointed.

Awful experience. Wanted them to deliver flowers to an ill friend. First they said they could not deliver to the hospital because she was sent home and asked if I wanted them delivered to her home. I said yes but I later found out she was still in the hospital! Her husband told me the flowers they delivered at home were wilted. I complained to them and two days later a small group of flowers the size of your fist shows up at the hospital. These were supposed to be a deluxe bouquet. My friend had to call the company to give directions to somebody named Doris. I complained to them about the way the order was bungled and had the gall to offer me a $15 discount on my next order! I will never use them again.

I had flowers sent to a special lady for her 90th birthday. They looked nothing like the photo shown that I ordered from. They credited some money back to me and sent out another bouquet. However the second bouquet was worse than the first. I’ll never use them again. Two tries and you can’t get it right?

Ordered an Easter delivery of chocolate covered strawberries with 4 days between ordering and delivery. I tracked the order and seemed to be stuck in Lexington Ky. I contacted the company to inquire whether or not this order would arrive on time. I was assured multiple times that the order was out for delivery via UPS. When I persisted with concern I was told that they had contacted a local shop and the order was on the truck to be delivered shortly a day late. I received 8 emails full of untruths. Order never arrived and I was offered a 10.00 credit toward a future order. If they had told me the truth I would have made other arrangements. Our Easter was ruined. Truth matters.

Absolute worst service and flowers were nowhere near what I had ordered online. I understand it may not be the exact picture but it wasn’t even close plus the ballon was missing. I will never use them again because after I claimed they offered only $20 back. I will post reviews of this on every platform. I even sent them pictures of what I received. I would have rather returned the flowers than to give them as a birthday gift which was the intention.

My 1st order was placed in February 2021 for my mother’s birthday. Florist claimed they delivered my order, but they had not, FYF did issue me a full refund. Stupid me decided to give them a 2nd chance and the prem arrangement ordered was a total piece of CRAP and In no way did it even remotely resemble the arrangement that I selected.

My experience was horrible. I live in Michigan. First of all the flowers looked nothing like the picture. They only gave her a few flowers, and they didn’t deliver the same day, or didn’t deliver my teddy bear???? Or 2 I love you balloons I paid for. Although they were very prompt with getting back to me and gave me 37$ back I still feel like I overpaid. 111$ was my total. I paid 70 dollars for a small vase and like 8 flowers. Not a satisfied costumer by far. It didn’t feel as special as I wanted it to be.

Ordered a colorful selection of a dozen roses for a sick family member. She contacted me to tell me thank you and sent a photo of the bouquet. I noticed one of the blooms was damaged and I ask how many flowers looked like that. 6 damaged blooms out of 12. I contacted the company via chat and after a lengthy conversation, they gave me a credit of 9.70 and their apologies. A credit of 50% would have been more acceptable as half the roses were damaged. The bouquet cost a total of $58+ Which included a 14.99 handling charge. I would never recommend this company for my floral needs. Stay away from these people.

I will never order from them again. They were suppose to deliver flowers on an Thursday and I get an email Thursday at 2:30 saying that they can't deliver. I was told that they would deliver as soon as possible on Friday. Friday 11 o'clock hits and I get another email saying that they can't deliver at all but they would be able to deliver to another zip code. Why the hell do I want them to deliver the flowers to another zip code? If I would have known their incompetence from the beginning, I would have went with another company.

I am VERY DISAPPOINTED IN THIS COMPANY AND THEIR SERVICE. I sent flowers to employee for the a death in the family. The flowers did not MATCH at all - they were half the size and not EVEN CLOSE TO THE PICTURE. They told me 6 TIMES by email they were going to redeliver. THEY NEVER DID. They then sent an email to refund 20% a whole $12??? NOT even close to the irresponsible delivery they sent. I will NEVER advise anyone to use this site. VERY DISGUSTED!!!

My order was delivered late, which they reimbursed me for but then it was a very disappointing bouquet. I wish I could show the photo comparing what I ordered with the actual bouquet. It was next day delivery and the rose petals were browning already.

I have placed two orders, neither delivered on requested date. Last order was placed six days prior to delivery and was notified of order issues the afternoon it was to be delivered and delivery date was missed. I realize I have high expectations when it comes to floral arrangements, so I will let others decide from the photos whether the product received was representative of the value for the purchase price which was offset by a $10.00 gift certificate.

I ordered some flowers on a Monday to be delivered to my sister on her birthday Wednesday. The flowers didn't get delivered till Thursday and were disappointing. She had to leave the office before five so, I reached out to them to let them know the office had already closed. I asked if I could change the delivery to the next day or, just change the delivery to her house. They changed it to her house and told me it would be delivered that night. I chose them specifically for the sunflower/roses arrangement I knew she would like. It was much smaller than I thought it would be. I would have been okay with it if they would have delivered when they said they would. For the price I paid, I expected more.

A friend of mine sent me flowers yesterday. Did not receive, I had no idea that she did that. She didn’t hear from me to thank her which is not in my nature. She knew it was a very difficult day for me. Today she asked about them. She gave me the order number after they told her it was delivered. I called them. They admitted that they couldn’t get in the gate? That was a lie. There is a door that’s always unlocked. I think they must’ve driven by. Got scared. Thought it was a locked gate. The fact they said it was delivered it wasn’t is very bad business practice. I wonder if they assumed recipients may be someone that wouldn’t have acknowledged the flowers and the sender would’ve never known any better.

Please don't be fooled by the fake Google reviews that they obviously paid for! Just like the fake reviews on their website! I posted a review which never posted to their website because they won't let you post a review! I ordered 2 different orders for the same person on their birthday, 50$+ each and received 2 vases with about 5 dead flowers in each one. Then when I contacted support they tried to give me 30% of my money back. Can you imagine 100$ worth of dead flowers being delivered to your loved one on their bday?? Then they tried to give you 30$ back?? PLEASE STAY AWAY FROM THIS COMPANY, UNLESS YOU'RE SENDING THE FLOWERS TO SOMEONE YOU HATE...

Extremely poor service. Ordered flowers for $125 and my client received 11 roses!!! Very disappointing quality. Arrangement was filled with leaves. Delivery promised and charged for Sunday but got delivered after numerous calls on Tuesday. First time to use their service and for sure will be the last time I shall use their service. Can provide the information of the order if needed.

I ordered flowers for my granddaughter to be delivered on March 22.... Guaranteed same day delivery. Received an email saying they would be delivered on Tuesday... Still no flowers. This was her first dance competition and she won a gold medal. Because of COVID we could not attend so I sent her flowers. This is totally unacceptable and I will NEVER use this site again.

I year ago I ordered a gift basket to my friend with the same day delivery, they screwed up, but apologized and gave me $20 discount for my next order. Today I decided to give them the second chance, was a big mistake. The code did not work, and I'm still assuming these are reasonable people, sent an email asking for the new code, here it how it went down after this and 8 emails.

I received the wrong arrangement and vase. I contacted customer service who was very kind, understanding and helpful. The company responded quickly to my email and fixed the issue right away. The flowers are gorgeous and fresh. My mom Absolutely loved them. I will recommend this company and will order again.

Paid for same day delivery. Paid extra for quick within 4 hour delivery to my sister who was having Major surgery and it was also her birthday. Flowers finally delivered after couple phone calls and online chat 32 hours after ordering. Never again. Call a florist near your intended delivery site. Skip the middle guy. Read any fine print on refunds.

I ordered Flowers for a Birthday gift to be delivered on March 12 and everything was confirmed. On March 15 I asked the recipient if she liked the flowers and she said she never received any. FromYouFlowers changed the delivery date to March 15th without asking. I will never ever ever use them again. FromYouFlowers is NOT Reliable. With a 14.99 Service and Handling Fee, and a 4.99 Expedited Fee, and a 2.99 Same day fee you would think FromYouFlowers could deliver on time, but sadly no. So the birthday is over, and no flowers.

Paid almost 100 dollars for an arrangement that looked nothing like advertised... Flowers were wilted and/or crappy looking. I ordered a purple arrangement and got pink roses. Paid extra for the premium arrangement and it looked much smaller and looked like my 10 year old yanked them out of the ground and made the arrangement. No uniformity at all, I literally can't even find one part of it that looks like it's even worth what I just paid for nor the scheme I requested. It shouldn't have to be a surprise that I got a completely different arrangement than I requested considering they had my damn info and could have confirmed I even wanted it because I would have saved myself time and money by canceling it. And what's up? Worse is this apparently happens very often according to the very numerous bad reviews that were given addressing the same exact issues I have with them.

I reached out to Fromyouflowers.com and they made it right. They sent my wife a second bouquet free of charge to make up for the mistake with the first one. Excellent customer service response.

I ordered a large bouquet of flowers for my daughter's 22nd birthday. I paid extra to have it delivered in the morning; they arrived at 4. She showed me a picture, and it literally had 3 flowers and some greens. $80?!?! Next time, I'll go with a reputable flower delivery company.

Pictures on website were very nice so I ordered a beautiful funeral arrangement ($134.59) for my very special aunt. Asked for delivery the day before service since it was an early morning event. Got confirmation of my order and next day got confirmation of delivery. However, when I arrived the morning of the service, there were no flowers and funeral home checked previous day deliveries and my flowers were never delivered! I was so devastated and embarrassed! I relied on them as a reputable business and they really let me down. They credited my account without so much as an apology. DO NOT use this company!

Very disappointed. Ordered for a friend. Not only total came up double of the original price after all the fees and extra but it was very sad and embarrassing bouquet. Wish I read reviews from others.

I’m surprised there are so many good reviews. I have been arguing with customer service for days. I made an order for next day delivery, it’s been days now it has not been delivered no one can tell me what’s going on. They gave me a tracking number on their site however it is incorrect as I have now been notified ups is delivering it and it’s a diff tracking number. Customer service has no idea why my package wasn’t delivered and what’s going on, said she has to contact a specific department at UPS and get back to me in a few DAYS. Ridiculous for “same day delivery” not to mention I was double charged and they refuse to refund me or acknowledge it. This company is a SCAM.

I had a special day planned out for my wife... I bought flowers and balloons over $200. I paid with a VISA GIFT CARD and my confirmation # was sent to me...Then they emailed me to call them and then told me TO GO INTO ANY RANDOM BANK AND ASK FOR DOCUMENTATION TO SHOW & PROOF THAT I OWN THE GIFT CARD I USED TO PAY ON THEIR WEBSITE! I asked What bank does that and they couldn't say...Now, I have to wait 48 hrs to get back my money...Romantic plan all ruined. I ** HATE THIS COMPANY!!

The two occasions I have had to use this company have been disappointing to say the least. They claim deliveries are made when in fact they aren't and say it is the florist they use. First order was 2 days late and they gave a 20% discount; the second same day order was not made and they only refunded same day delivery fee. You receive an email saying the delivery has been made but it has not. When you call customer service you get people from other countries who just read whatever information they have. Will never use this company again despite the emails with discounts. They claim offices in Connecticut and New York but you speak to someone in India or Pakistan in customer service.

I placed an order for a very special person. I took a long time viewing all arrangements available for next day delivery. I place the order and of course pay for it plus some extras. I was so happy with the arrangement I finally decided on. Come to find out they substituted my arrangement with something else apparently due to the florist in the area that it was to deliver to did not have the arrangement I chose. They should not be listed on the website if you cannot follow through with the order. So needless to say I have no idea what they delivered, what it looked like because they will not provide that information. My order was for a deluxe arrangement. I consider this a bait and switch on their part. Just awful.

Ordered what was supposed to be a beautiful bouquet that included hydrangeas, small pink rosebuds, and some kind of pink berry fillers. Got giant browned roses, dahlias and 1 sprig of berries. Cost was more than $10 over when I went to pay. They're supposed to refund 50% and I'm guessing that will be of the arrangement only at the first quote. Horrible company. Avoid at all costs.

My friend sent me roses for my birthday (and candy and bear). I knew these were not inexpensive. They arrived all wilted and not in water. This is hard, because, do you tell the friend? I called the company and they said they would send a replacement. It never came. I called again and the person was ridiculous. He would not let me speak to a supervisor and said that they cannot send me the flowers, that the claim had to come from the buyer. He asked me four times why I wanted to speak to a supervisor and he wouldn't transfer the call. Finally, he did. The supervisor said they would send a replacement. It never came. Now, five weeks later, I called again and it was not sent. They said they will send them next week. At this point, it is not about the flowers, but about the service. Do not use this company.

I ordered and paid expedited same day delivery and of course the order did not arrive, delivery was meant for 1PM and is currently 2:40PM as I am typing this up. I totally understand that things will happen, but the fact that all they did was apologize and offer the money back for the expedition is unacceptable. They made the fact that they would give the money back more important than to actually keep me as a customer. Supervisor had no intentions on making sure I was at least somewhat interested on using their services again. Anyways it was my wife’s birthday and tried surprising her before we headed out for dinner but of course fromyouflowers messed that up, thanks!

My best friend was getting surgery and I decided to have flowers delivered to her home hoping for a speedy recovery. I ordered the "Serenity and Bliss" Premium flowers for $64.99 and with a military discount it came up to $71.39. When my friend sent me a picture of the flowers she received I instantly got upset, the flowers looked NOTHING like what I ordered! There were a total for FOUR flowers and a bunch of greenery. The flowers didn't even look like the smallest option available to select. It looked as if they grabbed flowers from a gas station and threw them in a small glass box.

I was TOO disappointed when I got this flowers. Very poor quality and looks cheap. It was the first gift of my boyfriend and after that I decided don’t see him any more if he could choose this flowers. My advice for everyone: please never order from this company ever again! I have never been so disappointed.

I recently (03.02.2021) ordered the Sweet Devotion flowers and 4 balloons from From You Flowers for my mother’s birthday to be delivered on her birthday (03.03.2021). I paid $91.78!! The flowers that were delivered were not only the wrong flowers but the roses in the arrangement were already withered. If I could post pictures here, you’d clearly see what I am talking about.

I went online to order flowers for a friend of mine who was ill and in the hospital. I paid for expedited service. They told me the beautiful bouquet I ordered would be deliver before noon the next day. No such luck. They were not delivered the next morning. I called their customer service throughout the day to get updates on delivery.... Every time all I got was they were due to be delivered. Finally I got pissed off enough to speak to a live customer service rep who told me they would give me a partial refund. When the flowers were finally delivered, they looked NOTHING like the bouquet I ordered. They looked cheap.... and like I bought them from some discount place as an afterthought. I was embarrassed and sad that they would do that to a sick person in the hospital. Don't use them.

My husband ordered me flowers for our anniversary. He is overseas and was trying to surprise me. He paid extra for early delivery. He upgrade to premium. He added chocolates and a bear. My flowers did not arrive on time. The whole thing was sprayed with cheap perfume which gave me a huge headache. I had to open up windows and classroom doors to air out the room. He ordered roses and lilies and I received carnations and lilies. The arrangement is awful. Then the bear was shoved in the flowers, breaking stems. There was barely any water in the vase. The lilies stuck out several inches over the carnations.

I will never order from them again. I ordered a beautiful peach bouquet of cut flowers for my sister-in-law when her mother passed away. She received a succulent arrangement. I realize that what you get may not be exactly the same as the website, but a potted cactus is a far cry from cut flowers! And the worst part was when I called them about it they did not seem shocked at all and they were not sincere in their apology and offered me 15% off. I insisted that I wanted what I ordered so they set up a redelivery. The 2nd delivery was cut flowers but it was not what I ordered.

I will highly recommend going elsewhere, anywhere but this place. Specifically chose same day service bouquet to assure it would make it by the following day. Paid more money to assure a morning delivery. That took place a couple days ago, and still no delivery. I have now been promised via chat, email and phone calls that the delivery was taking place today before 6 pm. Logging in to check status to find out this story was not true at all, in fact they changed delivery to the following day AGAIN! No excuse. I relied on this company to deliver a gift to my wife since I am traveling for work. This is apparently the birthday gift that didn't happen, thanks to 'Fromyouflowers'. Stay away.

I've used this company twice. The first time was to send flowers to my wife for our anniversary. They arrived on time. They were beautiful and lasted a very long time. The second time was extremely heartbreaking. I ordered flowers, chocolates and a teddy bear for my mother as recently my dad, her husband of 65 years had just passed away. It was going to be their 65th anniversary. I had ordered these expedited. Not only did they arrive 5 days late but the flowers were dead within a couple of days. It was probably the most important time in life, had I known all this I would have ordered locally. I was told they would refund for the expedited order then they said they would refund another 20% off that order. There was nothing put back on my card. I will absolutely never use these guys again.

I have used this service before however on 2/14/2021 I ordered a bouquet of roses and a box of chocolates for my wife on Valentine's Day. I did so because they guaranteed delivery on this day. Well the flowers showed up 2 hours after her office closed, it was the raggediest bouquet I've ever seen with no chocolates. I sent an email to their customer service on Monday the 16th and never heard a thing from them. I finally got through to someone who didn't master the English language and they could not find the order. Well after hours of going around with this company they finally found it and I explained the situation to them and the florist acted like I was trying to rip them off. 175.00 dollars later with perhaps the worst customer service in the industry I was told they would send out another order but I have to give them the order back???? This was a complete nightmare. Never again.

On January 9th, 2021, we ordered the Red Mixed Sympathy Standing Spray in Deluxe for our Uncle’s funeral service from fromyouflower.com. The website details the Item purchased such as what is included. Not to mention, the site includes the photo example of what the item looks like in the Deluxe size. The link to the website is here: https://www.fromyouflowers.com/products/1-800-flowers_red_mixed_sympathy_standing_spray.htm.

I ordered an upgraded arrangement and paid for next day delivery. That didn’t happen, the untrained, offshore representative said nothing could be done. Just wait until the next day. I asked to speak to a supervisor, who gave me a before 12 noon time frame and refunded the expedite fee. That Saturday delivery also didn’t happen. After a 2nd, 3rd and 4th call / chat / email trying to find out where the flowers were I received false information... that they attempted delivery, they did not. They also told me they called the florist, come to find out that was false as well. It would appear these people have a script that includes telling the customer lies. So now florists are not open on Sunday, so I am told I have to wait until Monday.

Sent flowers to my mother the Plum Sunset Bouquet and she received a few carnations wrapped in a rubber band. The vase they sent was so large the flowers were leaning sideways. They would not refund my full amount because they claim they needed a picture of the flowers e-mailed. She is currently in a Rehabilitation Center and I do not live in the same state so that was impossible. They said they will give me a 20% refund. Don't waste your money on this company. I thought I would give them a try, but sorry I did. Use 1-800-Flowers (always sent beautiful flowers).

I placed an order on February 2, 2021 for the Deluxe Cotton Candy Flower Bouquet, it’s absolutely gorgeous on the website. My friend’s Mom Birthday on February 20, 2021. I wanted to give a beautiful birthday surprise since she just moved in the later part of January. I thought a beautiful flower bouquet would cheer her up and celebrate her birthday. I check the fromyouflowers website to see if fliers had been delivered by noon. I paid for the expedited service, but nothing. So, I call Customer Service and speak with one rep, there’s not much they can do but offer very weak and I unfeeling apologies. It’s 12:28pm and I’m fuming by then, I asked to speak with a supervisor because the service I’ve received from this company is unacceptable. This was the four and last time, I’ll be purchasing from this company.

The flower was received they were dead on arrival. The customer service was rude and didn’t want to acknowledge their mistake. That not how you do business. I would never buy or suggest Fromyouflowers. This place is very disappointing.

Went online to buy valentine's day flowers. Found a nice vase, with rose arrangement teddy bear, and chocolates. First off it showed up after date they promised. Second it wasn't even the same as picture different vase and some flowers that looked like they picked up at a gas station stuffed into vase. So disappointed in this company and the product. Called them up and wow they give me 15 percent off next order. Sorry won't ever purchase a thing from this company and don't recommend them to anyone.

No money back guarantee. Delivery 5 days late. Half flowers dead. Messed up my Anniversary. Then they don't return but 8.75 out of 75. They said address was wrong but they delivered the chocolate on time and to the same address.

If I could give zero stars I would. Promising guaranteed delivery. They use florists in which they are not allowed to be given information on. First time I called upset that the flowers couldn't be delivered at a certain time. Second time I Got hung up by a women who couldn't find my flowers as well as can't fix the issue. Third time I called the man helping me sighed each time he spoke. Annoyed maybe. Unable to help me as well. This company doesn't know the backstory of each order people place. This was for my aunt who passed last year. These flowers that were supposed to be delivered before 12 aren't nowhere to be seen or found. Only to miss church for her. Such a fail. Such a devastating time for my family. And now this.

This company has provided subpar flower arrangements consistently 3x in a row & I apologize consumers, as this is my first review. If you regularly order flowers online, you are aware the arrangement can differ somewhat from the online picture but the florist normally does their best. Well, never, not once has the arrangements looked like the picture. But the recipient liked them so I still didn't complain to From You Flowers. For V-day 2021, the florist decided to not even try, providing flowers at 5 inches of height and then 12 inches, skipping total colors- an entire mess. Sent pictures to From You Flowers and they quickly refunded $13 of my $74 purchase! SMH. I will be sure to warn all other flower consumers to BUY Elsewhere! And I will post this review on every single platform as I did not need the money. I needed a quality service, hence asked for a replacement delivery & I don't want any other consumers to think you provide quality.

Such a disappointment, I will never order from this company again. I spent over an hour searching for the perfect bouquet, and the one that was sent was completely different. There were no similarities in the types of florals and greens, the colors, or how expensive the types of blooms were. Instead of a gorgeous variety of bright pink and yellow blooms that included lilies, snapdragons, ferns and more, my poor friend got some peach and lavender roses with some broken rosemary jammed in. They were meant to cheer her up after receiving bad news, and instead they look like they're for a (cheap) funeral. Terrible.

I went online to order flowers for my mum for V Day. She is alone and likes to get flowers to brighten her day. I typed in my normal florist into the search bar for their website and up popped Fromyourflowers.com. I didn't even notice that it was the wrong website and ordered flowers and chocolates for 95.00. I had an email that the flowers were delivered on Saturday, but nothing arrived.

I will never use their service again. It's Valentine's Day. I have ordered a flower and a chocolate for my wife on Thursday night to be delivered on Saturday or Sunday. I paid extra fees but my order didn’t got delivered till now. It's still on process and it’s Monday. They had sent me an email saying, "You have $13 credit to be used" but I didn’t see it.

I purchased 2 next day delivery Valentine's Day bouquets on 02/13. The first was for my wife in Upstate NY where we live. These flowers were delivered only after a missed attempt by the florist who does not give any heads up they are coming and yells at you for not being home when they pop in unannounced. 2nd Delivery was to my mother who is in NYC. No one ever called, mother waited hours all day. Nothing. At 6pm I receive an email stating the flowers were delivered. I called FROMYOUFLOWERS who then attempted to call the florist who didn't answer. I was told I should just wait until tomorrow.

I ordered a "DELUXE" version of an arrangement offering a selection from what was fresh that day and paid the upcharge. What arrived was 3 roses, 2 Gerber daisies and a little green hydrangea with 8 stalks of filler greenery for $59 dollars with nothing deluxe about it in any shape or form. My wife was sweet and said nothing critical but I was embarrassed and felt horrible. This was my first and last order from these scammers. Please don't you repeat my mistake.

I wanted to order flowers for delivery 2/13 Saturday. Website told me no availability for Saturday, must be 2/14 Valentine’s Day. I said okay since nothing more available. My mother is in the hospital and due to Covid, she is by herself as no visitors are allowed. I chose the biggest of the overpriced bouquets available and they said delivery would be 2/14. It is now about to be 11 pm on 2/14 and still no sign of the flowers. No communication no nothing. I called customer service, tried chatting with a rep online 10 times.. zero communication! My mother and I were chatting as she watched other neighbors in hospital rooms receive flower deliveries, except for her. I will NEVER use this service again. First and last! Buyer beware. If you care for your loved ones and want to give them the best, never buy from here.

I paid $113 for a premium bouquet with roses. I received something that I probably could’ve gotten from a grocery store for $15. I’m surprised they arrived at all, but definitely a huge waste of cash. They offered a $30 refund but that’s really not much considering the flowers suck and look dead.

DO NOT USE THIS SITE EVER. COMPLETELY UNPROFESSIONAL JOKE. READ THE REVIEWS. THEY WILL WASTE YOUR MONEY AND TIME. This company ruined my Valentine's Day and 30th wedding anniversary by not delivering the flower's they promised. I wasted hours on the phone being lied to.

Ordered flowers Valentine’s Day for my daughter at 830am. Received 3 hours later they were beautiful. I looked at reviews for company - not true. It’s the local florist, not this company. They deal with 3rd party.

Delivery was on time. Roses looked 2 weeks old. Remedy was deliver more dead flowers day after Valentine's day. Horrible product. I thought local company would provide product not 200 miles away delivered by UPS.

I will never use this service again. The flowers I purchased (well in advance) did not look anything like the picture. I would have accepted a different color but instead was ripped off. I paid for the premium version on the flowers I ordered and got WAY less than even the normal amount stated. Don’t waste your time.

First time customer-ordered Valentine's Day flowers for my mother in Illinois. They were left on her porch without a doorbell ring, knock, or call to her phone which they had. It was 5 degrees there today and being 87 years old, she did not go out until late afternoon to get her mail. This is when she saw them. They had been sitting there since early morning. The tips of the roses were black, the leaves desiccated, the blooms and the water in the vase were frozen solid. I contacted their customer support and they gave me a 20% refund. So I am out about $50 for this fiasco. Take your business to someone more reputable.

Ordered flowers two weeks before Valentine’s Day and had to change the address last minute the day before due to a surgery. They confirmed and then didn’t deliver anything and said they would not deliver until the following Monday even though they screwed up! The worst!!!!

I ordered flowers to be delivered on specific day to which this never happened even ordering day before delivery, when I called they told me they attempted and no one was there and they left door tag. This was not true. After 3 more calls to them because still not delivered day after birthday and still not the next day either. Come to find out they lied to me about the attempt and tag being left. For unknown reasons they dropped the ball completely and after 3 days of runaround still not delivered? Waiting for full refund.

The flowers I ordered arrived 3 days late and looked NOTHING like the picture I ordered from. Every day I looked at the tracking device and it always showed they were to be delivered that day, but they weren't. I called the 800 number and spoke to a person that could barely speak English, who kept insisting that the flowers were being delivered that day, which they weren't. I spent over $80 and they ended up looking like something I could pick up at the local grocery store for $15. I will never purchase anything from this company again!

I wish I could upload a picture of what I ordered my mom for Valentine’s Day and what they actually sent her. It was supposed to be a beautiful full bouquet of Roses and other flowers. Absolutely not one rose in the rag tag flowers that were delivered. I paid $72 for crap.

Upon learning of the issue, customer service has been very nice and issued a full refund for the mylar balloon and a partial refund for the bouquet. I am revising the rating to five stars.

I ordered a flower arrangement to be delivered to my work for me to take to a bridal shower for a co-worker. I specifically said gave details of where to deliver it and that it had to be before 5:00 which is when we close. They assured me it would be. At 4:00 and no delivery I called to see where the order was and they said it was on its way. When I called at 4:45 they informed me it had been delivered. I went to all of the entrances and receptionists at our office complex to see if someone else had accepted it and nothing. I ended up having to go to a grocery store and get a small arrangement. I called From You Flowers and spoke with a supervisor. I explained what happened and they refunded my money and gave me a credit for a future order. It was very frustrating but was glad they compensated me.

I have had to place the same order 2xs and it's still not arrived. Although, my credit card has been billed 2xs. This isn't my first rodeo w/them either. More often than not the flowers look nothing like the pictures IF they even arrive. Too many chances and too many disappointments. They have ONE job. I'll go elsewhere.

The flowers That got delivered were all different than the ones I ordered and the vase was not the one I picked out. They sent me different flowers and the ones that were right were the wrong color. The vase was the wrong color and size then I ordered as well. The whole reason I picked them was the color the the flowers I wanted and the vase, I didn't get either. I contacted customer service and asked if I could have the flowers I ordered and all they would do was give me a 30% while directing me to their substation policy. I'm very unsatisfied and will never buy from them again and can not recommend them. Then the local shop Steve's florist called harassing at me about the website making a complaint about the order then sent the delivery driver to my home demanding I give them the flowers back.

Requested morning delivery and at 4 pm still not delivered. Now she will be at our house shortly. We wanted her to receive flowers before she came over to enjoy all day. Now she thinks we forgot. Why ask if want morning delivery if not provided.

Terrible service! They didn’t deliver the flowers when they were supposed to. When I contacted them they assured me flowers had been delivered. After they investigated and found they hadn’t been, they just sent me a message saying flowers would be delivered two days later! I asked for a full refund, but they only refunded $3.26! Very unprofessional!! Beware of this company!!!

Literally a scam. We ordered a bouquet that cost around $50 and received about 5 sad, immature stems with 90% buds that will never open. A few flowers like that would have cost $5 at the grocery store. The bouquet we received is nothing like what we ordered, not even the same type of flowers. They are pulling a total bait and switch. What a huge disappointment from this company! Save your money and do not be scammed by this place!!!

Horrible experience!! Don't do business with them!!! I ordered same day delivery which supposed to be delivered within 4 hours for birthday gift but flowers NEVER showed up and they didn't call or anything! They didn't want to refund my money and they were RUDE on the phone!! They wanted to refund expedite service fee for 4$. I said, "No, refund me service fee that I was charged for which $14.99 because I didn't get ANY service." Then they were extremely rude to me! I demanded FULL refund at the end of convo and it's still pending. I'm nervous if I'll get my money back because they are so UNPROFESSIONAL!!! I paid 70$ for flowers and they totally ruined the birthday!!! NEVER do business with them AGAIN!!!!

I ordered 4 days in advance to ensure on-time delivery for a special birthday. They were not delivered. I contacted customer service and they offered apology with offer to upgrade the bouquet and deliver the next day. I agreed. Again, no delivery was made. I complained and was given an apology and an offer to deliver 3 days after the birthday. I cancelled the order and got refund. Still not satisfied, I complained. I was offered a complimentary bouquet with apology sent to the recipient due to their "inexcusable errors" (their words). I accepted. AND AGAIN NO DELIVERY WAS MADE! RIDICULOUS WAY TO RUN A BUSINESS. I understand others have had good service. Perhaps it was due to fault of local florist... but it is their responsibility to have florists be accountable.

I ordered from FYF on Monday morning for my girlfriend who was having a bad day. I paid for expedited delivery to guarantee they would arrive before noon. I got an email at 4:55 pm stating flowers had been delivered. She told me she never received any flowers. I called FYF and they said they would refund my money and have a premium arrangement of same color scheme delivered the next day. On Friday at 2:30 pm I received a call the flowers were delivered. They are not the same color scheme but hey at least she received flowers 5 days later after she has recovered from her bad day. Kinda defeated the purpose of flowers to make someone feel better... I will never use FYF again. Think twice about this service... Good day all.

I had some bad experiences with this company. Or with a florist they use. I had paid for morning delivery and that did not happen. Then it was not looking like my Aunt was going to get her flowers at all on her birthday. Her flowers finally did come, just before 5. The company From You Flowers actually reached out to me by phone just now, to tell me they were going to refund half of the purchase price for these flowers. I think that's very reasonable because it's not their fault that the florist in my Aunt's town didn't fulfill their obligations. The fact that From You Flowers stepped up to refund half of my purchase price shows good faith.

I recently purchased a premium arrangement as a retirement gift to a friend. The flowers in the picture that I ordered and what was delivered looked nothing alike. I complained and was refunded 11 on a 100 order. Highly disappointed.

The name is a hook to make you believe that your loved ones are getting flowers from you. The only catch is it will never arrive. When you call asking why it never arrived they said the deliver tried to deliver but no one was home. Then they sent another email stating delivery scheduled with no clarifying info. You call back again and they say it will be there the next day. Lie after lie. This company, let me correct that, this farce is designed to take your money and give you nothing in return. They have no integrity, save yourself the aggravation.

I placed an order and paid the outrageous fees and same day delivery fee for the recipient to not get it. Reached out for help and was laughed and refused via email. Offered zero solutions. Called and hung up multiple times. Placed a new order for my recipient and did an online chat to verify address and delivery. 4+ hours later they've taken my money twice and told me they won't deliver my orders and on essence blacklisted me for opening a case with PayPal after the refusal to help with the first order. To date no refunds have been received. Please proceed with caution. Don't get played like I did.

This site promises same day delivery. I ordered for the following day (24hours advance) and asked to have Flowers sent to my wife for her birthday, by noon because she gets off at 2pm. I paid extra to make sure they would be there on time. At 1pm the day of delivery, still no flowers and the customer service people started asking for my home address, so they could send the flowers to our home. That was the deal, that's not what I paid over $100 for either. For half that price I could've went to a local flower shop and just brought the flowers home.

Ordered a Deluxe arrangement for delivery. Was delivered on time but much smaller than shown. Very disappointed! Contacted customer service, quick response but partial refund was not nearly enough for the sparse flowers. Will not be ordering from them again.

I placed an order on early Friday morning, to be delivered same day after 4pm. I received an email that my delivery was pushed back till Saturday. On Saturday came order was not fulfilled. I have been emailing the customer service since Saturday come. They said they would upgrade my order and send an apology note. Come Sunday still my order was not delivered and I received a 3 dollar refund. However the delivery fee was 14.99. Taxes were 3 dollars. Why do they refund me tax fees? Come Monday and still no order has been fulfilled.

A SAD clump of flowers that are not close to what I ordered. Just appears to be leftover flowers thrown in a vase. The hydrangea is even wilted. I could have gotten a better arrangement from a grocery store. I am embarrassed to have that sent to my family!! BEWARE of the quality from this company!!

Ordered a flower cake for delivery on Fri, Jan. 8th, 2021 for my granddaughter's 26th birthday and they were never delivered! Contacted You Flowers the same day and they assured me the flowers would be delivered! They were not and they could not reach the florist! They again were not delivered on Jan. 9th, call You Flowers and was assured the flowers would be delivered! Never delivered and You Flowers could not reach the florist! The flower cake was ordered on Thurs., Jan. 7th!

Not only did I pay extra for the Deluxe version of an arrangement, I paid extra for delivery before noon the following day. It was not delivered until 6:30 pm and the arrangement looked nothing like what was shown on the website (not even for the basic version!). Very few flowers and did not have the varieties as pictured on the website. Very, very disappointed and will never be ordering from this company again! I could have gone to a grocery store and picked up the few flowers myself and saved a lot of money... and chosen a vase that more closely resembled what was pictured! A total waste of money!

I placed an order for Sympathy flowers for a very dear friend. A customer service rep called me 1 hour after the Wake started to inform me they could not deliver the flowers. I had to speak with 3 people before they let me speak to a Supervisor. This supervisor told me a refund would be issued and also a complimentary basket would be delivered the next morning before the funeral. The refund was given but the flowers again weren’t delivered. I then called them the next day and spoke with the Supervisor’s boss who promised a gift basket to the family To be delivered yesterday. This delivery was never made. I have spent an hour and a half this afternoon trying to get through to a supervisor to find out what went wrong. I keep getting disconnected and getting the runaround. Please save your money. Do not water from these people.

I decided to order flowers for my daughter because she has never received flowers and it was such a super special occasion. The flowers were part of a gender reveal party that I was having for her and her baby. I got an email saying that they were not going to be delivered on that date but they would be delivered two days later but they refunded me $3. When I called they said that they would upgrade my bouquet but I got the largest one. They said they would add more flowers to make it Fuller. Of course these flowers were a surprise but this company emailed her on the 2nd to tell her how to take care of her flowers but she has not received them yet. So now they've ruined the surprise as well.

This is the worst company EVER! I ordered a holiday floral centerpiece for a good friend in MD. Ordered this on 12/20. I received literally every other day a note from this company stating.. "Oh sorry, we couldn't deliver your order...we'll deliver the next day... please accept our apologies etc..." Mind you it's now 1/3. Have they been delivered? Nope! 15 Fricken Days! You think after waiting this long they would send it for free. So disgusted with this company and their lack of getting this done. Will NEVER use them again.

I previously shared that after 2 attempts, the floral arrangement I ordered had not been delivered to the recipient. After the 1st attempt, FromYouFlowers agreed to upgrade my order for no additional charge and to give me a 20% discount. Which they did. However after it wasn't delivered the 2nd time, I told them to refund my payment in total and to cancel the order. They did that, BUT, here's the surprise. They went ahead and delivered the flowers (albeit 7 days after the original delivery date) and the recipient was very pleased with the bouquet of roses that she received. In summary, I guess this company promotes "Satisfaction Guaranteed." Thank you.

I ordered a premium flower arrangement for my daughter in-law's birthday. It looked like something from the Dollar Store. I have never been so disappointed in a flower arrangement, it looked small and cheap, certainly not a premium product. I will never order from this company again. A $75 + order looked like a $17.50 order. Sad.