fromyouflowers.com Reviews

They called me and told me they would compensate me correctly.

On January 30 I ordered deluxe red roses for Valentine delivery to my wife and paid for that date delivery. When they did not arrive I checked the site at 4:30 pm and they said they had been delivered. I called and after a 20 minute wait customer service said they would arrive within the hour. They came at 8 pm and they were pathetic. Small and dying with no greenery nor the red advertised vase.

Unless you want to ruin your special occasion, date, Valentine's Day, Mother's Day or any other date, DO NOT TRUST THIS COMPANY. They "guarantee" same-day delivery but they will not fulfill that promise. Then they will HOLD YOUR MONEY, you will have to ask for a refund which is going to take 3-5 business days to hit your account and your recipient will never get what you paid for. This was my first Valentine's Day, they ruined it.

Ordered my wife a dozen rainbow roses from this website. She opened the box and 5 of the 12 roses had the flower top completely broken away from the stem. Flowers didn’t appear fresh and were started to brown. First and last time I will order from this company. They did refund me 6 bucks but that was a very small token compared to the entire experience. One positive is they were delivered on time by UPS.

I will NEVER order from this place again. I was limited to what I could pick based on zip code. I selected a bouquet that I then paid extra to have next day delivery. My delivery was not delivered the next day. I called and asked to speak to a supervisor, the customer service person kept saying she was authorized to help me, this is not what I asked. I wanted to speak to someone in a supervisor position about my frustration for having to pay extra for delivery to a dying friend in a hospice house the following day which was VALENTINE'S DAY. I am beyong frustrated that these flowers went from FLORIDA to WISCONSIN. When I questioned if they had a local florist in WI that could have handled my order I didn't really get an answer other than "it all depends". Um no? I picked flowers that said they could be delivered next day to the zip code that I shipped to. I'll order elsewhere in the future, this is horrible service.

Hubby sent roses to my work for Valentine’s Day. Flowers never came. Got email claiming they were delivered at 8:30 at night. To an ELEMENTARY SCHOOL. Who leaves flowers outside a vacant school at night?

Paid $140 for a flower bouquet, balloon, and chocolate tin to be delivered on Valentine's Day. The tin arrived a week early, on its own, in a giant cardboard box and was essentially a store-bought bag of candy tossed into a metal tin. The flowers and balloon never came... I called and the woman I spoke to was awfully rude. She said "It'll be there today", and when I replied "Ma'am, it's 10pm," she said, "How about tomorrow morning?" I began to respond "That's not what I paid $140 for ..." when she hung up on me.

I would do zero stars if I could. Flowers didn't arrive so I called and waited 30 minutes for them to tell me the flowers would be there. 7 pm no flowers and another 30 minutes on the phone arguing for a full refund that they didn't want to give. This was my second time ordering from them and had problems on that order as well. I will not use them again. Not sure if they're This bad at business or they're hoping to rip people off. Either way, this is a bad business.

They called the next day, sent flowers. So that's good. Moved up from one star to two.

Edit: I finally got the issue resolved. It shouldn't have taken all day to do so... If anyone has any issues with this company, calling them is the best option. I only got my issue resolved because I called them... Still would not recommend this company...

I ordered flowers for my wife on morning of 2/13. The website showed availability for 2/14 and so I spent $100 on roses. On the 14th I received no email updates, no shipments. I went to website and talked to a boy who said the order was scheduled. At end of day (7 pm) no delivery and no updates. Called customer service by phone and waited 45 minutes without anyone picking up. I then went to chat service it said 17 minute wait for 20 minutes and didn't change. I revisited chat service after sending several emails, it said 18 minute wait for 24 minutes and then someone picked up. I got a stock "We will investigate this and get back to you". I said "no" I want refund which they confirmed but then refused to provide me with confirmation in the chat (reference number).

Need better communication between your customers and vendors. Leads to frustrating misunderstandings like these which ultimately reflects the inadequate operation of the company. Will still not order again even though we did receive the flowers almost 2 hours after they said it had been delivered. It's about how you leave a customer feeling from beginning to end. Not just checking the delivered checkbox off your list.

The company provided full refund in a swift manner. Thank you!

Hi I ordered a flower arrangement for my wife for Valentine's. When she send me a picture of what she got I was very disappointed. I could have went to Kroger's and got better. I paid over 100 for this delivery and it didn’t look anything like the picture on website. It’s embarrassing she received something so mediocre at work. All her coworkers got something really nice and she got something that looks like it was picked up and put together by a child or worse. I very disappointed and mad because it was not worth what I paid. I will not be using y’all again. I would some kind of compensation.

I thought I would be smart and order flowers for my wife for Valentine's Day to my office to beat the store rush and cheap roses. I ordered from Fromyouflowers and shipping was actually accurate and on time. The roses however are ugly. Dried out, smashed together, and just plain embarrassing. I can’t even take them home to her since they make it look like I stopped and grabbed the last ones from a corner store. The vase is too small and just makes the flowers look droopy. I offered them to other people in the office for free to take home for Valentine's Day and all declined. Haha. Waste of money and now it’s too late to get something else.

Very unhappy with the service. Was not delivered on time like promised and customer service is terrible because they cannot speak English so you cannot understand anything they say. Will not use them again and do not recommend them to anyone.

My Girlfriend lives all the way in New Orleans 7hrs away. I trusted this service to do me right by sending her everything that I paid for so she’ll be happy on Valentine’s Day being so far away from me. It was as simple as delivering the balloons, card and flowers to her but when they arrived she said she got her flowers and card which made her cry but I asked her about her balloons and she told me she didn’t receive any balloons. So I told her I would call to see about it, once I got on the phone after being on hold for a while the lady on the phone which it isn’t her fault btw or policy which I understand told me all they can do send me a refund since the balloons didn’t get delivered. I’m like I don’t need a refund. I wanted her to have her balloons.

I bought the rose and Lily flowers for my mom for Valentine’s Day. When she got them they looked nothing like the picture. None of the colors were right. There were barely any Lilies. There was more green showing than color from the flowers. I was HIGHLY disappointed. The website says something about substituting flowers but it wasn’t one or two. The WHOLE ENTIRE THING was different. Everything was supposed to be pink. Not a single flower was pink. I will never order from them again and will share that information with my friends and family.

Placed order for an arrangement to be delivered 2/14/24 on 1/20/24. Picked a specific arrangement from their website. Arrangement was delivered as promised however the arrangement was in no way similar to the one I picked. The container, theme and colors were nothing like I chose. It also looks to be a cheaper arrangement than I ordered. I contacted customer service and provided pictures. I was sent an email that said "slight variations" could happen. If the pictures were even reviewed anyone could see it as a totally different arrangement. I was offered a $15.00 gift certificate for a future purchase. Like I would ever do business with a bait and switch company that scams their customers.

When I found out my normal local florist couldn’t deliver in time, I ordered flowers for my wife for Valentine’s Day from fromyouflowers, “Two Dozen long stem Red Roses” to be exact. They arrived on time. I thought great…NOPE. When I opened the box I was given pink roses, which in itself fine no biggie. However the quality was complete garbage, one wilted and yellow and ok the verge of dying. And one completely chopped in half…”LONG STEM”, if that was considered long, then my wife will love her gift later.

Do not order from this place. I paid for the flowers to be delivered before a certain time, cost extra, only thing I received was a false confirmation, x2, for the order being delivered. Customer service was a joke trying to get it resolved. Lesson learned

Company never bothered telling us they just were not going to deliver flowers. This was for a birthday and we spent extra for next day delivery. Had to call 3 times. Nothing was done. Only offered to send again with partial delivery refund. Still never arrived. Called again and they just blew off the order like it didn't exist.

I ordered flowers 11 days in advance to be delivered with an extra (paid) request to have the flowers delivered at or before Noon. The website informed me the package had been delivered to the correct address at 10:59 AM, on time. Unfortunately no-one at the delivery address received the package, furthermore after calling customer service, they couldn't provide proof the package was even delivered other than what their website suggested. In their attempt to resolve the issue, I was given an option for rush delivery for the current date. This was also not delivered. When reaching back out to the customer service agent, they informed me that another package could be delivered, but would come at the earliest 7 days from the current date. To their credit, after initially rejecting my request for a full refund with a $10 gift card, they did fulfill my request to cancel the order and refund my money.

From You Flowers has reached out to me and has seemed to correct the issue. I originally was very disappointed with their initial response however they have reached out more personally and have certainly satisfied me. This was not about getting a refund this was about acknowledgement, which they have done. I appreciate the courtesy and response from them since. Thank you!

Do not give your service to this company. They will cancel your order a day before your flower delivery without any communication. Customer service is also horrible and they will hang up on you. They also refused to give me an invoice for the ‘refund’. Don’t waste your time and money with this horrible company.

I ordered flowers from the website only to get an email that those are not available, I could replace with uglier more expensive flowers. I said no since they are for Valentine's Day. I requested a refund and they are now holding my money hostage and my wife will now not be getting any flowers since they will not release the money. Customer simply plug and play auto responses. I am not sure I was even talking to a real person and not an AI.

I used this company twice and both times I was deeply disappointed. First time I didn't write a bad review because I gave them another chance but no, they did it again. I ordered cotton candy flower bouquet to deliver to dear friend. She received totally different flowers. Not even close, much cheaper and smaller bouquet. Instead of white and beige flowers they sent her red flowers. Why we are given choices and why do we choose if they will deliver whatever they want? Disgusting.

Never delivered the flowers I ordered. Customer Service said it was due to weather... There was no weather at all, clear skies, beautiful sunset. They never returned my money. Worst Flower Delivery service in the country. Stay away from them.

I had a few bad experiences with flowers not showing up on the right day, even after paying for delivery on a certain date. This last delivery was for Valentine's Day. I paid for delivery a day early just to be sure the flowers got there. There was supposed to be 8 roses and 3 sunflowers along with other miscellaneous flowers for the bouquet. Instead there was 3 roses with two of the heads completely missing. The sunflowers were wilted and the rest of the bouquet was dead. I messaged them and they offered me 30% off! I explained that the flowers were dead before they finally offered me a full refund. I paid over $80 for a special occasion and it was ruined once again by "My Flowers". Never again!

I went to Google and typed in 1800flowers, who I always use and was somehow sent to the Foryouflowers website. I ordered a dozen roses for my wife's first Valentine being married. The flowers showed up dead and moldy. I checked my email and saw that they were shipped from Pennsylvania. I live in North Carolina. Why would they not use a local florist.

Company contacted me and issued a full refund. Now I will go buy flowers in person.

Thank you very much for your solution. I realize this can happen and I am very happy with the resolution.

This is the second time in a row that Fromyouflowers has not been able to simply "deliver flowers." I ordered roses on Feb 6th for a Feb 10 (early Valentines) delivery, no flowers delivered, no communication. I called and they told me, "Sorry, we will have them there on the 25th." Could not explain the problem and said the florist apologizes. I will never use this service again. They used to be a reliable company, moved their service overseas, and if your flowers don't get there they really do not care.

Response was very quick to my complaint although I also created a dispute with PayPal which I think helped to expedite. Still a mystery how this happened and if I hadn't contacted you, I would never have known the flowers weren't delivered. I do appreciate the quick response, however.

I ordered a premium upgrade ($20 more) arrangement. What I received was 1/3 the size, wrong flowers and garnish, wrong colors. Even the bow and vase were lower quality. Absolutely underwhelming. I trusted them to help me make an impression for my Valentine’s Day / 4 year anniversary. She liked them but they were NOT what I paid for. Additionally, the roses/flowers weren’t fresh they were fully open, not tight buds… might last 2-4 days.

I ordered a $70 bouquet of flowers for my wife for a special occasion several days in advance, and they guaranteed delivery by 3pm on the day I selected. They did not arrive by 3, so I called the customer service number, and they apologized and said the flowers were in route, but due to the delay they would refund shipping. The flowers arrived at 10pm, and the next day I received an email from the company stating they were sorry for the inconvenience, and were refunding $3.19 of the shipping charges.

Customer service fully refunded purchase. I am giving an extra start for customer service.

I've used fromyouflowers.com in the past and had no issues so decided to use them again. This time they NEVER sent the flowers, I paid for same day delivery from a local florist and four days later we are still waiting on the flowers to show up. I'll never use this site again and I suggest you do the same if you are reading this. Seems like this is a common occurrence based on other reviews. AVOID IF YOU DON'T WANT TO MISS A SPECIAL OCCASION!

This company took my order, emailed me on a Saturday saying the delivery was too remote and they were cancelling if they didn't hear from me, I emailed same day asking to wait until Monday for me to answer because I was busy, then Sunday they emailed saying it was cancelled anyways (even though they heard from me like they asked). These flowers for my 99-year-old grandmother, who I don't get to see much, are for Valentine's Day. To cancel them in the dead of night when (1) I literally responded to their "if we don't hear from you this is cancelled" email and (2) I asked to wait until Monday because I was busy on the weekend, is so gross and wrong. Then they kept telling me "but you're getting a full refund" as if that was some special thing?? That's literally my money you're holding since you cancelled my order, of course I'm getting a refund!

I received a call from FromYouFlowers today and was refunded 50% plus the same day delivery fee. The flowers showed up this morning, even though FromYouFlowers says they have photographic proof that they were delivered Saturday. I am satisfied enough with this resolution, but will never use this company or any similar companies again. They steal business from local florists, only to turn around and sell it back to them. I have asked the recipient for a photo of the flowers so I can see if they even match what I asked/paid for. I did ask for the local florist's name and the person I spoke to refused to give it to me, instead saying "it is on the recipient's card." Valuable lesson learned.

Ordered a bouquet of flowers for Mother's day from this website which was supposed to be a surprise. Despite description saying the delivery will happen within business hours in the day, it never happened (bear in mind I live in Bay area so it is not rural at all). Called Customer service and asked for refund. They apologized, gave a discount and promised the flowers will be delivered the next day. I had to tell my mom I am waiting for a package coming to their place to make sure she stays home. And yet they did not deliver again the next day! My poor mom had gone out a few times that day looking for a package that never got delivered. I had to end up telling her about the flowers, which ruined the surprise as well.

On 1/26 I placed an order for lilies and roses beautiful ensemble. Recipient received 3 roses, no lilies, mostly dried out browned fillers. Horrible and embarrassing. They are offering a 10 refund from 80 not even an explanation of what happened.

I have used this company twice and both times the flowers could not be delivered when requested. The first time I just had them deliver them the day after. This time I just canceled my order. Because they were needed for a specific day not the following day. If things cannot be done then they should not say it's going to be done. Had I known it wasn't going to be delivered that day I would have just went and bought flowers and deliver them myself. I will not use them again because they just don't get delivered when they're supposed to. And the first time I used them they weren't even the flowers I ordered. They were totally different.

I ordered flowers delivery for a friend of mine birthday. It has not been delivered not on birthday, nor the next day or the day after next. I'd been chatting with customer service on their website chat. I was assured that it'd be delivered next day two days in a row. Yet, it was not. On the 3rd day I lost patience and canceled. To their credit I have to admit a refund was issued quickly.

I had problems with 2 orders, after speaking to customer service, they will be refunding my money, I will be using them in the future, this is a business that has great customer service. They tried to resolve the issue with sending the wrong flowers, not the ones I ordered, and they did just that. Thank You.

I ordered a birthday floral arrangement yesterday for my niece and paid for expedited delivery and it was to be delivered by 12. Not only was it not here on time, when it did finally come after 2 chats and a phone call, it was not the arrangement that I paid for. I am highly disappointed and I will never use this company again.

I used their service to order flowers for my uncle's funeral. Called a day ahead of time, two whole days of fake promises and lies and hours on the phone and my order was never delivered at all. Very embarrassing situation to be in. DON'T TRUST OR DO ANY BUSINESS WITH THEM, They are a third party who makes commission of your order if the local florist decides to accept your order after their cut.

Ordered 2 dozen roses with a vase. The shipment arrived promptly when they said it would but the vase was completely destroyed. They didn't do anything to package the glass to make it safe to ship. I originally thought they'd forgotten to include it until I saw glass shards in the folds of the box. I called them and they offered the refund for the vase without question (this must have been a common complaint.) But the flowers were already wilting and blackening around the tips. There are better options. Definitely not worth the money.

I ordered flowers which were delivered today and they were dried out. However, the main issue was with the “specialty vase” and balloon. They were embarrassing and didn’t even come assembled. Incredibly cheap. I have asked for a full refund. Like most people here, will never buy from this company again.

The company escalation department reached out to me and refunded the rest of the amount paid for these flowers. I appreciate them calling me directly and acknowledging the issue. While I would have preferred the correct flowers have been delivered or a phone call prior to delivery letting me know they were not available and providing another option instead of just sending something less than mediocre, I understand these things can happen. Updating rating for incredible customer service.

Used this company in the past and it was so so. Placed an order yesterday and the flower arrangement delivered had 10% similarity with my choice on their site! They promise 100% reimbursement or resent but Customer Service doesn’t honor their online statement! They offered me 20%. After I got upset they went up to 30%. I wish I could upload the pictures so people can see what a difference there is between offers online and delivery! I wrote them emails, send pictures and received an automated response! I am still upset, and am certain they honestly don’t care, but pretend to do! I will never use this company again that is for sure!

I have placed an order in advance to be delivered on my parents' 58th Anniversary. 2 days later, the flowers are not there. Customer Service keeps promising an investigation without any tracking or results provided.

I purchased on January 22nd from fromyouflowers.com the Charming Garden of Love flower bouquet same-day delivery. I'll NEVER order from them again. It look like the delivery guy hit every bump in the road and through these flowers all over the place. It looks as if the person who arranged these flowers went skimpy on the materials and could not even find similar or even close to like flowers. You can easily count six different flowers in the online photo bouquet but once delivered there was only two different type of flowers and some kind of huge green leaves thrown in there…and they were all falling out of the vase and could barely stand on their own. It looks like they ran out of flowers and couldn't even make it look like a full bouquet nowhere near worth the money I spent…I called customer service immediately and they were trying to downplay and get me to accept low-ball offers….

This place is an absolute scam. I used it once and swore I would never use them again when they delivered flowers to the hospital 4 days late (after pay for same day delivery and when my sister and her new baby weren't even there anymore). When they sent a "complimentary bouquet" it looked absolutely disgraceful with branches and weird flowers sticking out, not just a normal bouquet. It looked so bad. I took a leap of faith for a second time (most recent) and yet AGAIN the orders (two bouquets) are beyond late when there was a death in the family. They just emailed asking if they could push the date AGAIN when I ordered them for same day delivery so at that point they'll be 3 days late. This company should be ashamed of themselves. Absolutely horrible business. If I could give them zero stars or negative stars, I would.

I ordered flowers on a Friday to be delivered Saturday to Mayo Hospital. They did not arrive. After contacting customer service twice they said they would send out another arrangement. Today, Wednesday, they refused to refund my money and said they were waiting for flowers from the wholesaler - NOT my problem. My friend may not be in the hospital by the time they would deliver, IF they would deliver. And this is after I shared that my friend has a fatal illness. Do not waste your money with this company.

I ordered flowers to be delivered to my mom for her birthday. I got an email notification that the order was delivered, but my mom said that it had not arrived. I called Customer Service and they instructed me to wait until close of business that day to see if it would arrive. I did, and nothing. Then at 8pm, a bouquet was delivered to my mom, but it was not the arrangement I had ordered. I called and they offered me a 30% refund and a $10 gift card - I argued for a full refund, which they then granted me. Disappointed about the hassle, but grateful that they corrected it. I would also like to note that I have used FromYouFlowers a few times before, and this was the first time I had any kind of issue. It was annoying, but I am not opposed to using them again.

I ordered a floral arrangement for a friend with same-day delivery. The delivery arrived promptly but when my friend sent me a picture of the arrangement it was nothing like the design I had picked out. The flowers were squashed into the vase, leaves were torn and a "Celebrate" pick was missing. The color scheme was similar but the arrangement was very disappointing. I requested a 50% refund but was offered a $10 gift certificate towards a future purchase! I won't be ordering again!

In the past I have had a great experience with From You Flowers. But this time it was a nightmare. Every time I chose an arrangement I received a message saying it could not be fulfilled as no one in the area was able to fill the order. Finally after trying for 4 days I found one that processed. Naturally, it was an expensive one. Then at 2pm on the day it was to be delivered I received an email canceling the order. Again, no one in the area was able to fill the order. I even called their 1-800 number for help during this time and was so frustrated with the help I was receiving that I hung up.

This is the worse company you could ever use for your special occasions esp when it’s important or time sensitive do not take the risk. I ordered balloons and they were late and I was lied to repeatedly on how far the driver was, I had to keep calling customer service. This was a very sentimental occasion as my mom was waiting for balloons to be delivered for a balloon release, she waited downstairs at a nursing home for over 6 hours and we paid for rush delivery to ensure it would be delivered In time before noon and it wasn’t.

I think the company is a good company but the florist they are using in my area does not do a good job. I tried twice and both times received tiny bouquets with missing pieces even though I paid for an upgrade. They gave me a full refund which I appreciate since I collected money from others to buy these flowers. I’d use them again if I knew they had someone else making the flowers. I appreciate the effort the company made to make it right.

Upon voicing my concerns they resolved my complaint quickly and above expectation. They restored my business with them and will give them additional business since they satisfied my issue.

I order flowers multiple times a year and have done so for the last 20 years. This time I tried ordering from Fromyouflowers.com and was stunned by the outcome. I selected the arrangement I wanted and paid extra for the "deluxe" version. When my mom received the delivery for her birthday she sent a picture of, literally, a jar filled with baby's breath - not one actual flower (besides baby's breath) was included in the jar. I had to fight with the company for a refund and my mother's b-day surprise was a disaster - so sad and SO disappointed.

I have used this company twice for 2 separate flower orders for coworkers. The first time they said they couldn't fulfill the order but would replace it with a "better quality" of flowers. They were not better quality. Then I ordered flowers on the 12th. They said they wouldn't be able to deliver them until the 17th. BUT then I got an email this morning saying the delivery was delayed until the 23rd. ARE YOU KIDDING ME??!

I am not happy with this place at all. As soon as the funeral services were announced, I placed my order with Fromyouflowers.com on Friday morning without issue, to be delivered to the funeral home the next day. They waited until Saturday afternoon to call and tell me they couldn't find a florist that can deliver on Saturday! I immediately requested a refund and quickly turned to Google to locate a florist in their area. The first place I called took my order and will have it delivered on Saturday. This place just didn't try to locate anyone even though I sent the order in on Friday. I will never do business with this company again.

They contract w/ businesses that don't fulfill their end of the business deal & then drag you along w/ lies. Be aware that they will try to do anything to keep from refunding you. Also, the "courtesy delivery for the inconvenience" is code for "We'll still make sure that you get the arrangement for which you paid. However, it will be at 9 at night & won't look anything like the product you purchased."

Our Aunt passed away suddenly, we needed flowers delivered the next day by 11am, the wake and funeral was only one day until 2:30pm. I ordered the arrangement online the night before at 11pm, they advertised that they could deliver within 4hrs. They called me at 11am (at the requested time if delivery) to say they couldn't deliver that day because they couldn't find a local florist to deliver, so they wanted a home address to deliver to the next day. I explained I did not have an home address for anyone and they must deliver no later than 2pm that day. They said they couldn’t and offered a refund, which would take 2-3 days. Why would they charge for a service before it was provided? Then when checking our account they had 2 charges pending?

I ordered the SWEET SERENITY CRYSTAL CROSS BOUQUET arrangement for my mother’s memorial service. I loved the cross in it & paid for the premium arrangement. What was delivered was Not remotely close to what I ordered. Called & only wanted to give 15% off order, was finally offered a little more off. I’m still not even happy to have had to pay for this arrangement that I never would have bought it knew this is what I’d be getting.

To the company: Thank you for the credit (2nd credit) but I will not be continuing a business relationship with your company. I would not have ordered anything if the product description had read as follows: "We will deliver an arrangement of roses that will not resemble the pictured photo. We will allow you to pay $10 extra to request it to be delivered on your requested day of Saturday. However, we will not plan on delivering and wait until you find out it was not delivered and call us to provide you a 20% discount and refund the extra $10 charge that we should never have charged for the Saturday delivery in the first place. We will then offer to deliver on Tuesday following your requested Saturday."

They re-delivered the order and it looks better.

My mom just had her hip replaced and I wanted to send her a nice bouquet of flowers to brighten her day when she got home from the hospital. The flowers she received aren’t like the picture and for the price I paid I’m disappointed. I wish I would’ve chosen a local florist and spent a couple extra dollars for better quality. I had also chosen for them to be delivered the day she arrived home from the hospital, but they arrived the day after… which is not a huge deal to me, but I wasn’t contacted regarding the late delivery. Overall disappointed and will not order from this business again.

They supposed to deliver the flowers on Jan 6th, on the same day around 3:30pm they emailed me stating they can't deliver until the 8th. Birthday surprise was ruined. I will never use them again as they are not professional enough.

I had never used this company before but a coworker recommended it. I ordered a flower arrangement for my oldest and dearest friend for her father’s funeral. She lives in Louisiana and I’m in Virginia. If I couldn’t be there for her in person, I wanted to show my love in the only way I could. I paid for expedited shipping to make sure the arrangement would be there in time for her father’s public viewing. The next morning I called her to make sure the funeral home had received the flowers and my closest friend in the world tells me they never showed up.

My wife stays home with our 18mo. son, today he was a little extra grouchy and threw the day’s schedule for a loop. She called and vented a little and I could tell she was having a bad morning. She’s 13 weeks along with our second son, so I’m trying to be as supportive as possible. I ordered flowers for same-day, paid the expedited fee as well, was assured (guaranteed, even) that it would be same-day.

I ordered a premium bouquet for my Mom who was in the hospital. I paid for expedited service. The flowers arrived late in the day around 5:30 when she was being transported to another facility and they were pathetic. Looked nothing like what I ordered.

Ordered 2 funeral bouquets. One was delivered other was not. Called to inquire and could not be given a delivery estimate. Only offered the $5 back. Wanted to call me back in an unspecified amount of time with further details.

I paid for same day delivery. It took 2 phone calls to customer service to get it deliver the next day and what they delivered was nowhere close to what I ordered. Most definitely not worth the money I spent. I am extremely disappointed and will not recommend to anyone.

Flower delivery was delayed by almost a week. The flowers were dead when delivered. When I requested a refund or redelivery, they offered 15% of the sticker price (about $6) of the flowers. I've had occasional mishaps with deliveries from other online florists and without exception, my entire purchase price was refunded or a new delivery was sent out. This place clearly does not value return customers. I won't be using them again.

I ordered a bouquet of flowers for my wife’s Birthday. I paid for expedited shipping which said it would be delivered within 4 hours. That was at 9:00 am. Got here around 2:30. Then the flowers were not the color from the picture which I really don’t have a problem with, but the arrangement was not at all what it looked like in the picture. Did not have the pine cones that they showed in the picture. And then I ordered a birthday balloon and they sent a congratulations balloon. Like how embarrassing. And to top it off they want to send me $10 certificate for the inconvenience. Will never from here again.

My sister never received the beautiful flowers I ordered for her 50th birthday. I contacted them and wanted the flowers sent asap because this was a special day. They refunded money but would not send the flowers. This is poor business practice. I have ordered flowers before from other companies and was always satisfied. I was not happy after I ordered and saw a $14.99 charge for handling. That made $39.99 flowers were $56.00 but because it was my little sister's 50th, I went ahead and ordered because I wanted her to feel special. My surprise was ruined because I had to tell her the flowers I ordered weren't coming. I am visiting her for the holidays so I know flowers never came and they should have sent out a Beautiful bouquet on them. They will not get any of my business anymore, and I will warn others not to use.

I placed an order on 12/20 selecting the choice of delivery on 12/22 or 12/23, an option given to me from fromyouflowers. I received an email in the evening of 12/26 saying my order was delivered (four days late and after the holiday). I emailed them of this failure and received a prompt response that said this: "Our inexcusable errors... Offering best solution... 20% off the product." What a joke! I then received an email a short time later and another the next morning saying, "Come back now and save 25%." They were willing to give me more off to get me to buy from them then they were willing to fix a botched delivery. A credit was sent to me in the morning... A CREDIT, not money back! A credit is not a solution they only want you to purchase more...

Full refund has been sent. Very professional and kind response for not getting what expected. Thank you.

I purchased a deluxe Christmas arrangement for my mom and stepdad and it did not look as gorgeous as what's on their site for the price paid. The arrangement overall did have the color combination as pictured however the size and quantity was very deceiving. This was my second purchase and unfortunately I was not able to see the first that was delivered but seeing the second one I'm almost embarrassed to put my name on the card. Will not purchase from this company again.

I placed an order for my wife's birthday (12/27) and the next day I got an email saying that the order was sold out. What is the reasoning behind accepting my money if you're not aware of your inventory? I get on the line with customer service and they state they can have the flowers there by January 3rd. I told them there was no reason I would need them that the 27th is my wife's birthday, not Jan 3, and that I'd like to cancel my order. I then get asked, "Really what if we give you credit?" REALLY? What good is your credit if I needed them there today??? I used to buy here pretty frequently and they always had issues on their site that I always overlooked but I'm done shopping through a site that can accept my money and not deliver. I would recommend this be your last option unless you want to be scrambling for flowers at the last minute.

I've used this company twice and BOTH TIMES order was not delivered on delivery date. I will never use them again. Customer service was worthless. I finally had to cancel a Christmas order for my 89 year old mother af.

Ordered a beautiful Christmas arrangement full of flowers only to receive a green plant with a couple flowers stuck on the side and three red ornaments. Looked TERRIBLE! Will NEVER use this company again.

I ordered a large arrangmnet of flowers for my grandmother for Christmas. I received an email they arrived the scheduled day. First mistrust. They did not arrive for another day after that late. She received a small arrangement cheaper version of carnations that appeared smaller than basic arrangement. Not what I paid for. Made me feel bad to have that be sent to my grandmother. When I asked for a replacement I receive a small refund of 16 dollars. Please call a local florist and save yourself the grievance. Not worth it and just trying to make a profit by cheating you and being dishonest.

I ordered flowers for my mother’s birthday and they never arrived but the status said delivered. I called customer service and spoke to someone in India who said to wait until 6pm and then call again. I sent an email asking for a refund and was refunded about $5.00. I used the online chat and they say they will refund me the full amount but that is yet to be seen. Very impersonal, poor, and untrustworthy service. I do not recommend.

I purchased a centerpiece that was guaranteed to be delivered between 12/22-12/23. At end of business day on 12/23 I used the chat method to inquire about this purchase. Here is the response I received, “Jerlon 04:14 pm. Unfortunately, we were unable to locate a florist able to complete the delivery today for ****. With your permission, we would be happy to send the delivery December 26th with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused.”

Buyer beware. Behind this fancy package is a company where the quality control seems to be nonexistent, whose vendors are suspect and when called out for an arrangement that's not what was expected, they too easily defer to a refund to quell any disappointment. I just experienced all this for the 2nd time. The first time I shrugged it off. Not this time. This time was the last.

UPDATED 12/27/2023: Once again I'm here for another review from FromYouFlowers. Let me tell you people whatever y'all do don't ever order from this business. They have the worst business. There is delivery service. I ordered flowers for a loved one for a funeral and they were supposed to be delivered on Dec 22 between 8:30 a.m. and 9am. Instead of them delivering them like I paid for expedited they decided to deliver the flowers to the church at 5:27 p.m. that very day. Now mind you I got a confirmation saying that these flowers will be delivered that morning instead of that evening. I also had a confirmation saying that if the flowers wasn't delivered in time to have the flowers delivered to the families' home.

I ordered 2 Christmas arrangements from FromYouFlowers.com. Each was different and the recipients were in FL and MA. I specified deluxe option for each. Both deviated substantially from the product photos, in flower type, quality and quantity, and arrangement skill. Both were skimpy and messy compared to the advertised photos. I was embarrassed by them. My total cost for both was about $163, including tax and fees. I contacted customer service and provided photos of the ad and the product received for each purchase.

Ordered flowers for a funeral. The $50 bouquet I purchased is not what was delivered. In fact, $5 would have been too much to charge for the disgraceful "bouquet" I saw at the funeral home. It was an embarrassment. Company offered a 20% refund.

I ordered 4 different premium bouquets for my family members for Christmas. NONE of them looked like what I had ordered. Such a joke!! This is not right. A complete waste of money. When I asked for a refund they offered me 25% doesn't even come close to what I had spent. Please take your business elsewhere because you will be extremely disappointed ordering from here.

I spent the money for premium flower arrangements two times and I was disappointed both times. The flowers at best were standard and did not come close to the advertised pictures. The price I paid was very disappointing for what was delivered. I will not use this vendor again!!!

I know online floral orders are typically not quite how they appear on the web but the difference between what we ordered and what my mother received is unacceptable. We even purchased the premium version of the arrangement but there is just simply nothing premium about it. It looks nothing like what is advertised and is not worth the $60. We will certainly not be returning customers as we feel robbed.

Just an awful arrangement sent. Not even close to being similar. Ugly and would never use this company again. They were responsive. We'll see if I get my refund. But you have to haggle them to get it. This is possibly one of the ugliest bouquets I've ever ordered from anywhere. Do not use!

Worst flowers ever! This company is a scam. I spent $70 on a beautiful Christmas table centerpiece for my Mother In Law and what she got was a sloppy handful of weeds thrown in a box. I contacted the company immediately assuming they'd apologize and realize what an error had occurred, but boy was I wrong! They didn't apologize at all, simply said their website clearly states not all items will actually look their the images, then threw a $10 credit my way - ha! Like I would ever order from them again! Run, don't spend a penny with this company.

Same day resolution: The company emailed me back that evening, apologized, and processed a full refund. I am very happy they took action and so quickly - so now no loss on my part, except for the initial disappointment. Slept well after this resolution. Thank you!

I chose a premium package, priced from $64.99 to $51.99, and that is how it showed in the cart. When I received the receipt from my payment, after I completed the shopping, it showed the old price of $64.99. I complained and received back a garbage email stating this: "When prices are initially displayed online, an original price will be crossed off with a discounted price next to it. The reduced price is the cost with your discount applied. Before submitting your order, a price breakdown is given, including the cost of the item, service charge, and the overall total. At the point of order review, the price will be listed as showing the original, the crossed-off cost, then display the monetary value of your discount as a deduction." I do not see my discount anywhere. And I do not think this is legal. Hope the end up in court for gouging. No wonder their rating is so low. FTC will be notified.

Do NOT order at Fromyouflowers! I made a HUGE mistake and ordered 4 items (for over $470) and paid extra for early shipping on October 13 to be delivered October 16. They advertise same day delivery so I thought when ordering a few days early, I won’t run into any delivery issues. The items were for a little baby’s funeral and it never arrived! I spent the whole morning on the phone with customer support and missed all of the memorial service. The first representative gave no solutions and said it can be delivered another time with no ETA. One of the items was a casket arrangement and I told her that won’t work since the burial is for today. I had to hang up on the Rep and call back again to get someone else who actually listened and pretend to care a little. The 2nd Rep also had no better solution but eventually gave me a refund. I do not recommend this services to anyone! Please take your business to support a local florist!

I ordered flowers and chocolate to be delivered to a co-worker after surgery. I received an email confirmation stating it was delivered. I asked the recipient and she never received them. I called the company 5 times and they were always sorry, couldn't explain anything and always said they would redeliver. After failing over and over again, I asked for a full refund and ordered from a local place. I had used this company for 10+ years, something has changed recently and this is not the same company I used to order from successfully. Customer service agents are hard to understand and have no details to help with anything. Wish I would have googled the reviews before using them again.

Flowers came in box. A vase was included for do it yourself arrangement. Not as pictured in ad. Not worth the price spent on premium arrangement. Very dissatisfied. Will never order from this company.

I ordered well in advance and paid extra for expedited delivery between 8am and noon for my 39th anniversary. It is now 2:45pm and there are no signs that anything will show up. Support just tells me they "informed the florist" and has no updates. The celebration is already over and my wife still has no flowers. All that fromyouflowers did was refund my expedite charge. I will NEVER use this company again.

Used Rakuten app for cash back. 15% arrangement was 99.99. Contacted customer service. All were clueless to this app. Want my cash back to offset high cost for small arrangement!!!! Will never use or recommend this company ever. Order number **.

I am updating my review. The company reached out to me and delivered a beautiful floral arrangement as a resolution the Same day. I feel like the resolution was very well handled. I was however, lied to by multiple employees on my original order, which is why I cannot go any higher than three stars. I do appreciate the company taking the time to resolve the issue with me and resolution is definitely five stars. Overall experience with the company as a whole is three stars.

Ordered a Christmas arrangement for a gift before my friend's singing engagement to be delivered the day before her performance! Was not delivered! They said they didn’t deliver since I didn’t contact them back to confirm. I ordered online and paid so not sure why I was needing to contact them back within a hr before they cancelled! I was flying to Florida while they apparently called (I had no Missed calls) so I emailed and they said they would deliver. Next day they just emailed me back saying they will just cancel! 4 emails back and forth and still no delivery or money back! $100 bucks down drain! Call local florist and just give credit card over phone from now on!

The company did attempt to re-deliver the arrangement. However the arrangement that was received still didn't come close to the photo of the arrangement I paid for. Unfortunately, I think it's just the florist that the order went to. I appreciate From You Flowers recognizing the issue and granting me a full refund. That integrity means a lot.

I ordered flowers for my wife late Saturday night/Sunday morning for our anniversary on Tuesday. I was billed for weekend delivery and same day delivery. The flowers came on Wednesday. Plus it was not what I ordered - the flowers or the vase that I paid extra for. Then when I demanded a full refund I was told they would do $14 and a $10 gift certificate. I was told I would get a full refund that. I haven’t received yet. Plus I was supposed to receive a veterans discount and didn’t get.

Very responsive to problem and gave a variety of solutions. Very impressed with customer service.

I ordered a bouquet of flowers for my grandmother's birthday. This bouquet was 70$ and what was delivered looked like a 10$ bouquet from the grocery store. The flowers were wilted, dead, and not full. They look nothing like the images on the website. I am so embarrassed by this.

I will not be ordering from them again nor should you!

I ordered flowers on Dec 8th to be delivered to my mom on Saturday Dec 9th. The website advertises quick, same day shipping - that’s why I chose them. On Dec 9th at 5 pm I contacted customer support to let them flowers hadn’t been delivered yet. They said the flowers were out for delivery. At 6:30 PM I contacted customer service again because there were still no flowers and they said they tried to deliver at 4 PM and were unsuccessful. I told my mom to be expecting a delivery. She was home with her screen door open. They never "tried" to deliver the flowers. Then said they could offer me a 50% discount to try to redeliver the flowers on Monday. Try?? No thank you! I will be checking for my refund in a few days because I do not believe anything this company says.

I ordered a nice Christmas arrangement to be delivered at a hospital. It was to be delivered before noon. It is now 7:58 p.m. at night and has still not been delivered. I called the company multiple times today and they told me it was out for delivery. When I called a few moments ago they told me it would be. Tomorrow. I told them to cancel my order that was not acceptable because I paid a lot of money for it to be delivered today before noon. I would not use this company. Especially if you're needing it delivered at a certain time. I ordered it the day before.

I would absolutely never use them again.

The company has been very quick in making good of a bad situation. A credit was given as well as a complimentary arrangement with apology sent to the recipient. Hopefully this problem was resolved by flowersfromyou.com removing the florist used from their list of vendors.

I placed an order with this company against my better judgement simply because I was pressed for time. They had horrible reviews, but so did every other company I looked into. We spent $100 on a bouquet that looked nothing like the described item. Lesson learned, I will never order from this company, nor would I ever recommend them to anyone for any occasion. I wish I would’ve spent the extra $30 at a local florist who actually CARE about the products they produce. Take a look for yourselves!

I ordered an arrangement for a funeral. It was not as pictured. Quickly wilted. Very embarrassing. If the florist did not have the appropriate inventory to produce an appropriate arrangement, they should not have bid on creating one.

Called on Nov 27th 2023 in a.m Mountain time. Said flowers would be delivered that day. Called that night because my daughter had yet received them. They said they'll deliver before 6 p.m tomorrow and gave me a 25% discount. I said, "Ok." I called in afternoon next day. "Will be delivered before 6 p.m" and was still NOT delivered. So I called in evening and they apologized and said, "Will be delivered tomorrow"!! I said, "NO!!!" I was disappointed and so was my daughter because I told her she was going to get a delivery and it did not happen 2nd day. Please DO not order from this company if you want your flowers the same day!

Thank you for the quick response to my worry and going a long way to resolve this.

I had an issue with my flower arrangement and the company did resolve my problem. This shows the company cares about their customers and the product.

I ordered the beautiful "Blue Skies" arrangement for my Grandfather's funeral viewing and recieved the most embarrassing arrangement I have ever seen. Not one flower matched what I ordered (Creme Roses, WhiteAsiatic Lilies, White Miniature Carnations, Purple Statice, and Blue Cube Vase). I received 3 white Gerber dasies, 1 white hydrangea and another random white flower. I contacted customer service and was offered a replacement. Some other family would have received them since the viewing was over and my Grandfather was buried the next day. I had to explain that twice. At the end I received a partial refund.

This experience was NOT as advertised. The bouquet received did not look like the bouquet I ordered online. There were flowers missing, the flowers in the bouquet were bruised and crinkled and the leaves in the bouquet were not “fall”. They were dead. The product received was not bad but it was not worth the money they charged. I would suggest choosing a different company for your business.

I talked to customer service and they got it taken care of.

We have order flower for our relative funeral. The process went through successfully, and we expect that the flower will be delivered at designated time and location. However, we did not see our flower when we visited the service at funeral home. We call them and ask for the reason; their answer is that they cannot locate the delivery and propose for next day delivery directly to the church at 8:30am when the mass will be started. We did not see our flower at the church as we did not see any message from them. We were so disappointed and cannot believe that there is service like this happening in DFW area. The company has been damaged our trust badly which we will never do business with this company again, and we do not recommend this business to anyone either. Bad service and very management team who can handle the principle guideline which make the business to be professional.

We ordered the Deluxe vesrion of a "Get Well" bouquet for a friend in the hospital. The product delivered was not what we ordered at all. The bouquet was poor made, completely different vase than the one online and an ugly plastic bow on the side. When we complained they sent us a coupon of $10 via email, which we can't even use since we are currently overseas. This company is located in CT (We found out today). The delivery was for TX. Next time we will definitely go with a local florist.

I googled florists in Spokane WA. They came up. I thought they were in Spokane. I was so wrong. I ordered a wind chime from these people for $80.00 on a Monday evening for my aunt's funeral that was on a Friday of the same week. I had 2 day shipping. Since it was considered Tues. for the order I figure it would arrive on Thursday. Boy was I wrong! It didn't arrive until Tuesday!! 8 days later. I was horrified when my cousin called and asked me if I sent a wind chime to my aunt's funeral. I say yes and she said well it just arrived at the church! This company didn't even want to refund anything until I made a huge stink to them. They took the payment so they are responsible for the product getting to the place of delivery. They eventually gave a credit of $20.00 for the 2 day shipping.

I ordered flowers 3 days prior to delivery date. I found it odd that residential deliveries were given a delivery time of 6 pm. In all my years I've never known a florist to work/deliver after 5 pm. There is nothing rural in Houston so I didn't worry. The day of the delivery I kept checking the status throughout the day...no update. Finally at 5:30 I called to ensure nothing went wrong. Even double-checked the address to make sure it wasn't my error. I was reminded that the delivery time was 6 pm and then they added "6:30 the latest." That is when I got concerned. But I patiently waited.

One of the worst experiences had with my purchase and made me feel guilty. I wanted to surprise my girlfriend with a flower bouquet sending to her office, I chose Expedited Service Option by paying the extra amount they mentioned. If I select that option they will delivery within 4 hours and I waited t hours and they still not delivered, and not they canceled and saying sorry and will refund 20% which is not received it yet.

Google advertised this site to me when I was searching for online floral delivery. I paid them $78 for a bouquet delivery. Payment was processed immediately, but customer service contacted me an hour later to tell me they would not be delivering my order. When I asked them why, and whether this meant they were going to refund me, they kept telling me they could not release my information unless I contacted them. Which, in fact, was exactly what I was doing.

This company not only DID NOT DELIVER THE FLORAL SPRAY FOR A FUNERAL, they notified he they did deliver it!!!! Meaning, if I had not called to confirm the delivery, I would have never known that it was never delivered and I would have paid for a service I never received!!!! Who does this? They claimed the local florist didn't have the flowers needed....and you don't call me? You don't notify me YESTERDAY (when said item was allegedly delivered) so that I could find an alternative???? Instead you lie and attempt to steal money by stating it was delivered????

Thank you for fixing. Much appreciated. Quite honestly I would have been happy with no refund and just better customer service and a new delivery sent out. But it does mean a lot you responded so quickly. So again thank you.

If I could give negative stars I would. I was having some issues with my now ex-girlfriend and to celebrate an anniversary I decided to buy a bouquet. We had just had a conversation over how they felt I didn't understand or appreciate her interests or likes so I specifically spent time looking for a bouquet with her favorite flowers. Sunflowers. "The Most Appealing Autumn Arrangement" seemed to be the best pick and I was glad to find something so pretty so I splurged for the largest size possible with the autumnal leaves and sunflowers. What arrived was a lackluster bouquet that was significantly smaller than the product shown on the site with some dumb plastic pumpkin glasses thrown in for good measure.

Initially I had given From You Flowers two stars, due to the poor quality of flowers I had received. Once I had posted a review, customer service reached out to me, and the issue was immediately corrected. I just received a most beautiful replacement bouquet. The flowers were fresh and obviously this time well-selected. Leaves were fine as well and my faith in good customer service has been reinforced. Thank you for this quick and sincere responsiveness.

My wife and I purchased a floral arrangement online for my mom with the expectation that the arrangement may be slightly different from what would be actually delivered. Hoo-boy were we wrong! The arrangement delivered looked nothing like what the website represented. I actually had to have my mom verify that the flowers were for her and from us! The container was way different, there were no sunflowers (main reason to purchase this arrangement), very few flowers overall, and a lot of greenery. I wish I would have researched fromyouflowers.com prior to ordering, as I would have never purchased from them based on the multitude of negative reviews. The positive was that the flowers were delivered on time.

My wife received these flowers at work. The picture for the "FALL HARVEST BOUQUET" shows at least 5 roses. Her bouquet had ONE rose. The picture made the bouquet look full, you can see through the stems to the other side in hers it is so light on flowers. THEN, the preview for the signature states "Signed: ** Face" which is a little running joke but when she got the card there was no "Signed". It made it look like I was calling her a ** Face when in reality is an inside joke for one of her nicknames for me. I should have gone with 1800-Flowers and next time, I will be.

This was an experience. I ordered the premium fall fantasia bouquet for my sister for her birthday & it looked literally NOTHING like the picture. There was 2 random objects that look like a bee’s nest and I’m just so confused. The only reason why I gave it an additional star is because the supervisor tried her best to rectify the situation & gave me a 50% refund. The first representative told me straight up I wasn’t going to get any higher than 30% after initially only offering me a 20% refund when I asked to speak to the supervisor. Like be for real. Smh. The supervisor also gave me a gift card but I don’t plan on using them again. Hopefully the new florist they hire will do better 'cause this wasn’t it.

Ordered balloons and flowers for an extra sensitive and sentimental event. When they still weren't delivered at 4pm, I called to check the status. Only at that point did they tell me they didn't have a florist available. WHY WOULD YOU NOT COMMUNICATE THAT SO WE CAN ARRANGE SOMETHING ELSE ON THIS IMPORTANT DAY??? They then offered a 50% discount to deliver them the next day. What a joke. Absolutely not. Refund my money and I'll let everyone know not to depend on them. Joke of a company.

I ordered flowers through www.fromyouflowers.com a day before. The flowers never arrived and when I contacted them at the end of the day they said that they were not able to deliver due to not having any vase/containers and asked for delivery one day late. I gave them one star - wish I could give them zero. - Big disappointment - Don't waste your money and time.

I purchased a bouquet of flowers for my sister's birthday on Saturday morning. I paid EXTRA for same day delivery. 1 hour later they send me an email that they are sorry and they cannot deliver the flowers today BUT they will be able to deliver them next business day which is Monday morning. Have no choice but to wait at this point. Monday afternoon comes and I call them because the flowers haven't arrived. I speak to someone and they tell me, "I'm sorry we can't deliver until Tuesday"!! I tell them to give me a time frame. She responds by saying from 9am to 6pm.. I asked for a full refund, I hope at least that transaction goes well. STAY AWAY!

I had one good experience, which encouraged me to order again. The order was not delivered. When I called, the representative offered a gift certificate and promise of delivery the following day. When the flowers were delivered, they were not what was ordered and nowhere near the price point. It was shocking what a sad arrangement was provided. Very few flowers, mostly filler, and NOT the flowers ordered. It was highly disappointing that I had to make several calls to get reimbursed, and my family member who was gone for over a year never received the welcome home flowers I wanted to surprise her with. The only good thing was I was reimbursed, but I had to demand this, because they wanted to offer gift certificates for future purchases. Use another vendor.

My daughters ordered flowers through this company for delivery to me after major surgery. Apparently, the company could not find a shop to handle the order which was scheduled for Oct 27 or 28. Instead of jumping right on it (we live in a big metropolis area) it took them until Oct 30th to find another shop. My girls were devastated that it took so long. Would not recommend this company.

I paid over $80 for one dozen rainbow roses to be delivered to my Granddaughter for 16th birthday. The only thing that looked like what I ordered was vase and the pick. Will NOT use them or recommend them.

The customer support followed up with me and issued an apology and refund. Waiting for execution.

My sisters and I ordered a dozen of preserved purple roses for our brother's funeral and they never arrived. They said did but funeral home said they never arrived. Should have looked at all the negative reviews on here before using this rip off company.

I had ordered an arrangement with a jack-o-lantern vase with a cover and the description and picture showed bats coming out of the top. I paid extra for the upgrade and extra to have it there early. It arrived very late and looked nothing like the picture. Including the flowers! Not a single sunflower which was also in the description. I spent in total almost $90 and when I reached out to customer service I was offered a refund of $38.67 which I found to be very insulting considering the situation. I have used this company in the past but this will be my last time.

I want to share this so that nobody else has to deal with what I dealt with. I specifically ordered from them because they offered "pet-friendly" bouquets. Since my friends has cats I wanted to ensure the flowers sent were safe. Apparently that didn't get communicated to whoever delivered the bouquet because POISONOUS TO CATS flowers were included in the display. When I reported this they barely acknowledged fault and didn't care that what was sent could have caused serious issues with my friend's cats. I find it incredibly irresponsible and unethical of them to offer pet friendly options and not communicate that to their florists. I will NEVER order from them again.

Aunt sent picture when she received Thank you arrangement in another state and was nothing like the pictured arrangement I ordered. Color and container not even close to arrangement I ordered. Very dissatisfied with partial refund.

I ordered flowers to be sent to my wife for our anniversary. I ordered on their site the "You're in my heart" selection. Should have been 45 or so roses and carnations. Item received only had 9 roses and 9 carnations. Will not be using them again.

The site says next day delivery. Verified the address and said it could be delivered next day. 3 pm the next day, the actual occasion, emailed and said they wouldn't get it till today. Said they'd refund $3. Then today, at 1 pm, emailed again saying they have no florist to do this delivery again and can try again on Monday. 4 days after the occasion. They should verify a florist BEFORE they took my $75. Horrible service.

Flowers were ordered from this company to my home. My friend called to see if I received the flowers which I did not. My friend contacted them and they said nobody answered the door. I have a security camera which sees the entire front property and a camera doorbell. I reviewed all the cameras for the entire day and nobody attempted a delivery to my home. We confirmed they had the correct address. They promised they would deliver tomorrow and never arrived. This place is a scam. I hope my friend gets a refund.

My mother had to face this today putting her daughter to rest: I unfortunately faced this today. I didn’t get our order at all. First they said they delivered them 5 days early (which the church never saw come to find out) to a memorial service for my DAUGHTER. They promised to redeliver on the correct day even got an email saying they were delivered and they never showed. Even delaying to services because I was on the phone with their “customer service” line on hold for 20 minutes and they never came back. It was awful.