fromyouflowers.com Reviews

I ordered a arrangement for my granddaughter's 21st birthday. The flowers delivered looked brown and dead. The vase was different and the balloon was not delivered. It was very embarrassing to say the least. I was given a partial refund until I sent a photo of the awful flowers to customer service. Then I was given the remainder of the refund. Flowers like those should NEVER have been delivered in the first place. Apparently the local florist (?) has no idea what is ordered from your company and just grabs whatever is in the trash dumpster.

The flowers were delivered on time and the receiver was excited to receive them. She said they looked great. The flowers were fresh and they have displayed a long length of keeping that fresh look. I am glad this order worked out well.

I've been using From You Flowers for years. They're quick, and affordable. They're within my price range for my company. I'm the office admin. So, I send a ton of them, probably over 50 times. Everyone seems to like them. They love it. I've only bought them, and I feel like sending it to myself.

I've always had a good experience. fromyouflowers.com always has beautiful flower arrangements. I’ve never gotten negative feedback from people. People usually send me a screenshot and say thank you, and the flowers always look beautiful.

I understand that the delivery was confirmed by your local flower shop. But the recipient never seen it delivered. Delivered to a wrong house? Stolen at delivery? Those can happen I understand. But I have not heard back from the supervisor to whom my inquiry was escalated to. No flowers no response. I have to say “dissatisfied with the customer service.” Giving two stars not one because the service in the past was good.

I've been ordering flowers from you for maybe 4 years and every time I've ordered from you the flowers have been delivered on time and have always been beautiful. Everyone has had nothing be great things to say about the bouquets I've sent. Mostly it's been for birthdays and it's always been an easy process to place my orders. You guys are my go-to florist. Won't order from anyone one else again even if the flowers are being delivered locally.

I ordered a beautiful arrangement from the photo online, and what was received was not like the photo at all. Arrived on time, however, I am not sure if I would order again as the price was steep and not sure was worth it. I have photos to compare.

The flowers and the chocolate covered strawberries arrived in a skinny box and it was obvious they had been in the delivery truck all day. The flowers were squished and looked awful. The chocolate on the strawberries had melted and were not edible. These were for my Mother’s 90th birthday. Was so disappointing.

Recipient was very pleased with flowers. She did not need a vase as she has received your flowers many times in the past with vases! Thank you for your services as I am confined to home, Will use you in the future for certain.

The flowers delivered looked nothing at all like the photo I selected for my favorite uncle's funeral. They were a wilted mess lacking many of the flowers I expected to see in the vase. I will never use Fromyouflowers again. Forget about the cost - this was a total embarrassment for me.

I was notified at 6:10pm that the flowers had been delivered, though they had not been. This was for delivery to a business that closes at 5pm. Because of an unusual event I happened to still be on site. The Uber delivery man arrived at 7:50pm. No apology was offered.

My girlfriend loves her flowers. I have been happy with my service and flowers quality. I have been looking for a good florist and I have found the one. I have sent flowers across the country and have not been disappointed. I have sent flowers different times of day, and multiple flowers at multiple times. I am very pleased with my account and service.

I ordered flowers from them this morning and paid an extra fee for same day delivery by 6pm. 6:30 no flowers. I called customer service and was told “I assure you it will be delivered today, even though the tracking doesn’t show out for delivery. I didn’t pay for your assurances. I paid to have the flowers delivered by 6pm. I asked to cancel the order and a refund. The CSR offered to refund me 30% of my money. In what world does that make sense???!! Absolutely not. After speaking with a supervisor the CSR agreed to a 100% refund. You’re much better off using door dash or anyone other than this company. Save yourself the potential aggravation. Shop elsewhere. Lesson learned.

Flowers I ordered were supposed to be a spray in a vase. What they received was a round bouquet. Also, the vase was supposed to be silver with a cross, and it was a plain clear glass vase. Roses were also wilted on the second day.

We send fromyouflowers to family members when they have new babies. We’ve been doing it for a couple of years. We usually get the cheapest one and we haven’t had any issues and no complaints. We haven't really seen the pictures of them from the families, but they let us know that they got them and that they like them.

All good. Thank you. Flowers were lovely. Recipient was quite happy to receive them. Delivered as requested. Order process smooth. No issues. Have ordered from FYF multiple times in the past. No issues and will order from FYF again in the future.

The company I work for has an account with FromYouFlowers. I only had to make an order over the phone once. They're professional and deliver on time. The orders are never delayed. I like that there’s a lot I can pick from since they have a very large selection of flowers.

We ordered a bouquet for our friends' engagement and it looked nothing like the photo online. There were fewer flowers, many of which were wilted, and no lilies included. We've been using this website to purchase flowers for a while but after this order, I'm inclined to look elsewhere to avoid another snafu when gifting friends flowers on a milestone occasion.

Although I did not retain my order numbers, all flower and/or plant arrangements were delivered, as ordered and as scheduled. I appreciate this and have highly recommended From You Flowers to friends/family. You’ll be hearing from me again. Thank you so much!

From You Flowers delivered exactly as scheduled and delivery notification was sent to my email. Recipient was very pleased and sent photos to me of the arrangement. The lilies were colorful and bloomed fully in a few days. I have been very satisfied for many years.

We weren't happy with the current place that we were using for Littler. I was in the market, and somebody told me about fromyouflowers.com. We've been using them for a couple of years now. I talked to someone, and we've been doing business ever since. We set up an online account, and we order at least once a week, if not more, from fromyouflowers.com.

I wanted to send flowers for my granddaughter and due to many scams online, I'm thankful for reviews to avoid problems, but I want to make note that prior to looking at reviews I called the company and asked if I could have their business license number to make sure the company was valid, when I asked for it the guy on phone and he said he cannot give me that information so I told him, "This is public information and you are to have it posted within your business facility for public to see or within your place of business," and he still refused. I really don't think they are operating legally because he would not give me this information.

Thank you for the follow-up. Although the flowers were never delivered, your team did go out of their way in attempt to mitigate, as well as promptly returned all charges and fees and offered an additional complimentary arrangement. The follow-up was very much appreciated.

I chose a bouquet it full of flowers, but it arrived full of leaves. A sad and disappointing experience. I feel so embarrassed that my birthday girl received such an ugly thing! I will never buy again, I do not recommend this store.

I ordered a flower arrangement based on the beautiful photo advertised on the website, but what was delivered looked nothing like it. The bouquet was sparse, poorly arranged, and lacked the vibrant colors and fullness shown online. It honestly looked like something thrown together last minute. Not only was the quality disappointing, but the entire experience felt misleading. If you're going to advertise a premium product, you should deliver something that at least resembles it. I reached out to customer service, but the response was slow and unhelpful. This was meant to be a special gift, and instead it turned into a frustrating and embarrassing situation. I won’t be ordering from here again, and I’d caution others to think twice before trusting the photos on their site. I have attached a picture, 1-Website picture. 2-1 delivery. 3-2 attempt to fix the 1st mistake.

The only issue that I have had with ordering online with your company is that the zip code isn't available for the order and I have to choose again. Otherwise the ordering process is very simple and your prices very fair. My recipient was pleased with the flowers and they arrived on date requested.

Unprofessional delivery driver and there was no card that indicated who the flowers were from. The arrangement was very small and did not look like the online photo. Incredibly disappointed with this arrangement and the service of the local florist.

I was not impressed with either the product or promptness of service. I wanted to send some flowers to a friend to cheer her up after going through some challenges. The arrangement was supposed to be delivered on Fri 8/22/25 but never arrived until 8/26. They arrived half dead as the florist never put any water caps on the ends of the stems. I sent the pictures to FYF and to their credit they immediately responded, had the order resent and gave me a partial credit. I discovered they contracted with a florist in IL and my friend lives in coastal OR. 2k+ miles away? Again no water to the flowers and they again arrived wilted. I sent them a picture of the replacement order and have received a full refund. But the aggravation is not worth it. So order if you so choose but be aware of what I and others have experienced.

The flowers were to have been delivered the morning of 9/11/2025, but were delivered the afternoon of September 4. No one was home to receive them, so it was left by the front door. Fortunately the recipient saw them as they were entering the garage. They were beautiful, and the recipient appreciated them, even though they preceded her birthday by a week!

First time customer and have to say the order did not meet my expectations due to most of the items not arriving. I initially ordered the bouquet, a balloon, a teddy bear & small box of chocolates with a personalized card. The only thing to arrive was the bouquet. Sadly disappointed and expressed my frustration with their team. They not only emailed me back promptly but also called to ensure my order could re-delivered and extended their deepest apologies. I was very pleased by the quick response & thanked them for showing compassion. The new delivery came the following morning and all was good. It's never easy receiving negative feedback but I'm glad I spoke up because they were pleasant & professional about it.

Customer Service reached out and redelivered the correct order and added balloons, which was a nice surprise. They also refunded part of my original order. I appreciated their effort to make this right and won't hesitate to use them again.

I would give zero if I could. Awful service! Ordered flowers to be delivered same day. That didn’t happen. I was promised they would be delivered the following day. Didn’t happen. Day 3 and they still have not been delivered. This was supposed to console someone after a loved one passing. Absolutely ridiculous.

Embarrassed by the arrangement. Will not use this company again. Not at all as advertised. Horrible denver florist. Waste of my money. The flowers were tired and looked like they should have been in the trash. When I am in az and my cousin is in Denver the first seems to send flowers that are horrible.

Maybe a little cheaper, but beware not good. I ordered flowers for my mom's BD. It looked nothing like the picture (lot less nice) and she called me the next day saying the flowers were dying and some without much stem.

Shop ANYWHERE else. My brother-in-law passed away so we sent flowers right away. We paid extra to have the flowers delivered the same day. We waited all day and the flowers had not been delivered. This was on a Saturday. I called customer service and the woman said the flowers had not been delivered because they were "busy" because of the Labor Day holiday. I ordered the flowers at 9:00am. They did not call, text or email me that they would not be delivering the flowers. I could have gone somewhere else. She told me the best they could do was have them delivered on Tuesday, after the holiday.

WORST EXPERIENCE EVER – DO NOT USE FROMYOUFLOWERS. If I could give zero stars, I would. I ordered a $200 standing spray for a dear friend’s funeral service. The flowers were supposed to be delivered to the funeral home before the service. I checked on the order multiple times—three times Friday, four times today—and each time I was assured the flowers would arrive on time. At 6:15 pm tonight, less than 24 hours before the funeral, I was told the florist never delivered them. To make matters worse, I was informed the florist is closed on Sundays and the “best they could do” is deliver to my friend’s home on TUESDAY. A standing spray meant for a funeral home is completely inappropriate for home delivery.

I ordered flowers from this website to be delivered to my wife, who is currently in the hospital. I paid extra for same-day delivery, thinking this would be the fastest and most reliable way to surprise her during a very difficult time. Unfortunately, the flowers never arrived that day. When I called that evening, the representative assured me the order would be delivered before 11am the following morning. Once again, nothing showed up. I called back a second time, and they promised delivery before 5 pm that day. And guess what? Still nothing. At this point, I had wasted two entire days waiting and calling, stressing over something that should have been simple. Instead of making things right, the company kept making empty promises until I had no choice but to cancel the order altogether.

Awful company and customer service. Will never use again. Placed an order for a sympathy floral arrangement to be delivered to a verified address. Received delivery confirmation email, but recipient never received the arrangement. Called company. Customer service rep apologized and said redelivery will happen and I'll receive an email shortly. Neither ever happened. Called again and got the same run around. After hearing the same song and dance, I demanded a full refund. I'll take my business elsewhere. Rep said my refund has been processed and I'll see it in 1-3 business days. At this rate, I highly doubt that. I will be monitoring my bank account. Rest assured I will continue to contact this company until I see that refund. DO NOT USE THIS SITE/COMPANY.

I’ve used this company many times and they never get it right. Nickel and dimed to death for delivery fees, expedited delivery only for them to not deliver when they say they will. They’ve now ruined multiple occasions with only a “please accept our apologies…” and still keeping the money. My bad for allowing myself to be here again today. Never again.

They charge for expedited service that they never provide. I've tried using them 3 times now and they completely suck. From the foreigners on the phone, to the quality of the flowers, to the timing of the delivery. Don't waste your time or money. Shop local. These outsourced scams aren't worth the frustration and disappointment.

I order 2 dozen red roses, a bear and a chocolate box for my nanny who is on her deathbed. I paid express shipping. The flowers were not delivered and no one contacted me. I had to call 3 times. They wanted to refund me then charge me again but wait 3-5 business days to receive their refund. My nanny will not be on this earth in 3 days. Do not use this service. It is a scam

I have used this service before with mixed results. Generally my complaint is that the flowers never resemble what the picture says it will. This time however I experienced a total non delivery when they said the flowers were delivered. I sent flowers to celebrate my Aunt's 90th birthday. I don't know if FYF figured one or both of us were senile and I wouldn't check, but no flowers arrived. I was charged almost a month before the desired day. I got no response from customer service by email and when I called they said they were waiting on a response from the florist, since it was a holiday weekend it would be delayed. After another week went by, I filed for a credit card dispute.

Never again. I paid an expedited fee for four hour delivery and it's now been five hours and no one can tell me where my order is. No one speaks English so it's very frustrating to try and communicate with customer service. They really don't care and just keep reading the same script no matter what. Stay away...

I ordered flowers for my wife to be delivered on my anniversary which happened to be on a Sunday. I paid extra for the Sunday delivery. Sunday I got an email saying they wouldn't be delivered but they would deliver them on Monday. They refunded my extra pay for Sunday delivery. I told them that wouldn't do. My anniversary was Sunday, NOT Monday. I had to contact them again and they did give me a full refund however, DON'T promise a delivery on a certain day and then back out ON that day. I will find a different flower delivery service.

Updated on 07/25/2025: Company did respond but they are stating 50% refund which is not true.

I had a difficult time getting flowers ordered online from this florist, so I called the order in. The man taking the order had me repeat "everything" ...and it took about 25 minutes to take a 5 minute order, awful. My instructions were very clear: deliver to Epps Funeral Home, the deceased was named, at 10a.m. Friday 7/18/25. I was disappointed that my cousins didn't receive flowers for their Mother's funeral.😔 So today Sunday 7/20/25 I was sent a message from the florist stating my order was cancelled due to instructions not completed? The actual reason was because they did not have a valid florist in Lake Wales as advertised. Then they offered to deliver too late on 7/22/25? (See their email attached).

I ordered a sympathy spray & spoke with a representative & told him at least 5x I want the premium size when I got to funeral home & saw the spray it was pathetic & the small size. I will never used From your Flowers again!!!

I will never order from this company again. I ordered flowers to be delivered on a Friday as a surprise to my friend for opening day of her show. I thought it was odd that around 3:40pm I had not received a text from her or any communication from FYF. So I tracked the order to see that there was no movement. I called customer service who then decided they wanted let me know that they could not find a florist to complete the order. Why was I not contacted previously? Why did no one let me know what was going on? After some conversation they refunded my same day delivery fee of $2.99 (yay :/), upgraded the arrangement, and promised they would be delivered the next day. I was mad but ok that was fine.

I had written an earlier review about my experience with UPS instead of a local florist delivering the flowers. I was not happy with it. However, after the delivery and the call backs and concerns from Fromyouflowers.com I am totally satisfied. The orchids that were delivered arrived beautifully and my daughter loved them. I would highly recommend them.

Horrible service. My order wasn't delivered on time. It was my best friend Birthday. I called, chatted - they were blaming UPS. But UPS didn't even get my package. They offered me 20% reimbursement. My order was $117.55, but they reimbursed $7.62. They exclude add-ons, delivery fee, taxes. OK. My bouquet was $79.99 (flowers and strawberries), they said that they also exclude strawberries. But bouquet and strawberries was one deal! My whole order wasn't delivered on time, why they break it apart! Horrible, horrible.

This is the VERY WORST company to deal with! Stay away from them at all costs! I ordered an arrangement for my daughters birthday several weeks before they were to be delivered. I paid for the expedited delivery which I did not get!! Then when my daughter sent me the picture of what she got I could not believe it! They were not remotely like what I ordered… Not even the same colors! They said they will redeliver the next day but…TOO LATE!!!!

This company has a nice website and will communicate with you when things go wrong; but, they just didn't come through for me whether it was getting the flowers on time, getting the quality of flowers ordered, or even getting a replacement order of flowers delivered. One mistake after another--they talked nicely but didn't produce ... and the brownies are just store bought and lacking quality as well. But, when they sent my granddaughter 8 flowers based on a picture showing 18, that is a sad commentary.

On Saturday I ordered a beautiful purple & pink bouquet in a purple vase for a friend going through a rough time. She sent me a picture of the bouquet she received and the only similarity was they were flowers in a clear glass vase -Orange & red! I contacted Fromyouflowers and requested a refund. They suggested sending another delivery when the fulfilling florist could order fresh flowers. Bottom line is she received another unacceptable bouquet on Wednesday! They won’t tell me the local florist’s name. Do not order from this company!

Received tulips from my husband for our anniversary. When they came they were already wilted and falling over. I also received a small box of chocolates that were melted. Will never use again! This was so disappointing!

I paid just shy of 200 dollars to get flowers for my aunt's funeral with 5 days advance ordering. Flowers never arrived. Even paid extra to ensure early pre-noon delivery. Called for support, they offered to reroute and discount 20%, which was already available on the site! Definitely use these folks if you are not planning on buying flowers.

Extremely disappointing experience. My aunt paid extra for a premium birthday bouquet, Lindt chocolates, a balloon, and early morning delivery. What I received was a mediocre arrangement, cheap Trader Joe’s truffles, no balloon, and the delivery arrived after 4 p.m. Despite multiple follow-ups, customer service never responded. Totally unacceptable, avoid this company if you care about quality or reliability

I have been using this company for many years without problems. I recently placed an order and when I was tracking it, I discovered the flowers were sitting on a truck for 3 days and then I find out they will be delivered a day late so that is 4 days of flowers sitting on a truck. I find this very unacceptable. They have refunded me, however, I will never do business with this company again.

They don’t even deserve one star. I spent $150 on two bouquets of premium flowers for my mom‘s funeral. They looked absolutely nothing like in the photos on their website. From the color to the amount and the types of flowers, they weren’t even remotely close. I would have been better off buying flowers from a grocery store. I’ll never order from them again.

These are the WORST flowers (yellow roses) I have ever ordered, EVER! They were delivered late afternoon on 6/6/25 and put in water about 20 minutes after delivery. They didn't look that great in the box but I figured they would perk up. Wrong. By this morning, 6/8/25, they're ALREADY DYING! The petals are falling off, they're drooping, and have zero signs of opening and blooming. I emailed From You Flowers and they did respond promptly, apologized, provided a 30% refund, and said they notified the local florist. I usually order from 1-800-Flowers but they were offering a special on roses so I tried them. First--and last--order.

The worst experience I have ever had ordering flowers! Placingthe order was a nightmare and only half the flowers arrived and they were dead!! The customer service does not speak clearly, and also have extremely heavy accents and a poor command in language! Expensive and poor quality. The order was wrong in response when I finally got someone on the phone was, "That’s unfortunate for you!" Do not order flowers from this business,.

I placed a order on Wednesday, May 28th at 10:30 p.m. to be delivered on May 30th, 25. The funeral was scheduled to start at 10:00 a.m. sharp and it did without the flower that I ordered in faith that they would make it there. Well, they arrived at "10:52 a.m." Almost one hour behind schedule so the FAMILY NEVER SEEN THEM!!!!! The usher couldn't bring them so they were set in the hallway until it was time to go to the cemetery!!!!! This was a group effort to show support for a ex co-worker who lost their MOTHER! IT was a total of "6" of us that put in on the flower and my ex co-worker of 32 years didn't even see the Banner showing support or the Darn Flower. I'm so upset about this customer service!!!!

People if you have a occasion, do not depend on this company for your floral arrangements!

Horrible, do not waste your money. Do not waste your time. Customer service is ridiculous. You all these extra fees and do not deliver as promised this flower company should be called breaking hearts effing stuff up.

My 3 children sent me irises & tulips + vase for Mother's Day ordered from you. The box arrived Thursday, May 8. There was no message card included in the box--only an empty card holder--, so I asked my daughter to screenshot her order (pic 1) so I could see what the message said. The thumbnail in the screenshot of the order is very misleading; it appears to show 10 tulips & 20 irises, in full bloom and beautiful--I received 10 tulips & 10 irises. When I got the flowers, I followed the instructions on the packet to mix the solution, clip the stems and arrange them in the vase that came. I have received irises and tulips for many years, and they have all bloomed.

At the beginning, I thought customer service was OK. I didn’t receive what I ordered. Customer service failed epically. Didn’t receive flowers on day. It was supposed to be delivered as well as it didn’t even come with the right vase. This order was very important to me. My daughter had a baby boy and I wanted the blue ABC block. I got a blue vase with flowers. Days later.

My daughter loves lilies so I figured for her 8th grade graduation, I would get her some. I will say, delivery was top notch. They came in super fast. Great packaging. They looked fantastic! I did have them delivered 3 days early because the description said that they can take 1-3 days to bloom and obviously I don't want to hand her flowers that aren't bloomed. Well today is day 10. 3 flowers out of, I don't even know how many, are bloomed, 2 of which look beautiful. Sadly, the others are still in buds and dying. It's actually so sad and disappointing. I paid wayyyyy too much money for that to happen so I reached out on the chat option on their website. I was offered a 30% refund. Uh....no? Are you kidding me? They then up it to 50%. Uh....No...That's still absolutely ridiculous. These flowers should be blooming and gorgeous by now! They get an attitude and ask how I want to proceed.

I ordered the "deluxe Lily Rose" bouquet for one of my friends. It included 6 fresh and beautiful rose stems, arranged in a lovely vase that looked truly elegant on the table. Another thing worth mentioning is their customer service — they respond very quickly and are helpful with any issues.

The service and the product equate to total garbage! I’ve sent over $200 on 2 beautiful-looking bouquets, specifically picked the largest size as it was for someone’s birthday. Not only did the flowers arrived late - but they arrived looking like a $3.00 crap from the grocery store. TERRIBLE QUALITY, total lie what the flowers actually look on the site vs. what you receive. HORRIBLE EXPERIENCE! If you truly care for your loved ones, DO NOT order from this site. You WILL be disappointed. Zero stars!

Charged for weekend delivery and sent it on Monday! Nobody was home. When called again they said, "We’ll deliver," but didn’t. Didn’t even call to say they will not deliver. I am never buying from them again. They ruined the whole surprise and made it an embarrassment.

I ordered flowers for my sons kindergarten graduation and got exactly what I wanted. They arrived a few hours late (good thing I set the delivery date for two days before the event) although I paid for expedited shipping but I was promptly refunded for that fee. Customer service was very helpful within just a few minutes. The first picture is a larger version of what I ordered and the second picture is what I received. I paid about $55 altogether.

**** BUYERS BEWARE - DO NOT ORDER FROM THIS PLACE. **** I placed an order with FromYouFlowers.com, and it is now four days past the promised delivery date. I have contacted customer service multiple times via phone and live chat, and each time I am told the flowers will arrive "by 6:00 PM local time the next day." This has happened repeatedly with no resolution. At this point, the service feels unreliable and misleading. I have not received the order or a refund, and there has been no proactive communication from the company. I am requesting either immediate delivery or/and full refund. Just go to your neighbor's lawn and pluck flowers out their garden at this point. Will update if they ever arrive or get a refund. I ENCOURAGE TO REPORT THIS COMPANY TO THE BETTER BUSINESS BUREAU TO GET THEM SHUT DOWN-- THEY SHOULD NOT BE IN BUSINESS. **

I ordered flowers on Friday to be delivered on Monday. They still have flowers were not delivered, plus no one contacted me. I called customer help department (which I believe was in India). I was assured the flowers would be delivered on Tuesday. This was verified by email. Tuesday still no flowers. I contacted customer support again. They assured me they would be delivered Wednesday. This was verified by email with promises of a larger bouquet. It is now Wednesday. Still no flowers. Still the run around. I was also promised a 15$. BUT I must use it in 10 days

Representative from the company reached out and I was refunded half the cost of the order as well as the additional Sunday delivery fee. Still extremely disappointed and will handle this kind of thing directly with a local provider from now on. But at least they followed up…

I ordered the premium version and got a pathetic arrangement. The site states there may be substitutions, but it definitely did not match the theme of “rainbow” nor was it to par for a premium set. This was located in Sacramento, CA.

The flowers they sent didn’t even come close to what I paid for. They burned me before but I reluctantly gave them another chance. 2nd time they did this! Apparently this is how they operate. Shame on whomever is responsible. To me their name is mud.

Absolutely disappointed. I ordered roses and chocolate-covered strawberries for Mother’s Day and what arrived was unacceptable — the strawberries were completely melted, and the flowers were wilted and lifeless. I reached out to customer service with photos and got no response at all. Not only was the gift ruined, but the lack of communication made it even worse. I would not recommend this service to anyone. Total waste of money and a ruined special occasion.

I made 2 orders for Mother's Day and paid 9.99 for each order to ensure on time delivery. One was made on time, the other is scheduled to be delivered today, 2 days late. I chatted with someone at From You. They use overseas support. They told me the delay was because of the carrier and that they would check into it. Here's my problem. I purchased the Flowers from From You, not the carrier. From You chose the carrier. They don't get to defer blame to the carrier when deliveries aren't met. They picked the carrier. Also, when I asked for the delivery charge to be credited, they offered me a coupon instead. Now why would I want a coupon for a future purchase when I had problems with this one. I told the agent I preferred the credit. We'll see what happens. I am not at all impressed.

Awful! Ugly. Cheap! I spent close to $85 for a boutique they had on their website but what they delivered was horrible with full of twigs and it looked like a gardener tossed a bunch of yard clippings in a pickle jar and tossed it on the front porch. Avoid! Avoid! Avoid this company. They are scammers.

My mom and I received flowers for Mother's Day. Mine came on the Friday before and the Roses were brown on the edges while the other flowers were wilted. I had to throw some of the greenery away and cut the long stem roses that came with a very short vase. My mom's flowers stayed they were delivered but never came. When I looked on my ring, the man put them down and then took them back. We received her flowers today. The man never rang the bell, there were 6 roses, 1 carnation and some baby's breathes. The 6 roses were mismatched in length and brown. The pink plastic vase was cracked so by the end of dinner the water was all over the table. Furthermore, the font on the card was so small my mom couldn't read it. We were extremely disappointed.

They provided a quick customer service response to the Consumer Affairs posting. I received a voicemail apologizing for the experience. They will also be refunding 50% of the cost. I'm satisfied.

The flowers my mom got for Mother's Day did not look the same as the one in the photo. Flowers and color were not the same. However, delivery was on time and I'm still lucky that the flowers were not wilted when delivered.

Horrible!!! Run!!! I order 2 bouquets for Mother’s Day. One for my mother and one for my daughter that was to be from her kids. The one from for my mom, she had to put the bouquet together herself and wasn’t anything like it was suppose to be. Same for my daughter but hers at least came put together. Spend over $100 on my mom’s and when I contacted customer service, they offered 20% refund but then only refunded $13. Customer service offered refund for my daughter’s bouquet of 20% of $65 and but got $28. Apparently math isn’t their forte either. Very very unhappy!! Never will use this company again.

You are complete rip off!! I will write as many ZERO star review and will spend the rest my life telling people NOT buy flowers from you. Horrible service and expensive service. Flowers came very late, and they were in very bad shape. Jesus I thought I was getting top of the line service. I can go to Trader Joes for or VONS and get two dozen flowers for $25 instead of $70. What a waste of money and disappointment. Your company should NOT be in business. I wasted my money, flowers are in the trash.

You probably won’t post this but I ordered Mothers Day Flowers, a dozen roses and a Mother's Day Vase to be delivered Saturday 5/10/2025 for an extra fee. It went from 42.99 plus 12.00 for the vase. The total fee was 87.80. I didn’t get the Mother's Day Vase and they only refunded me $9.42 which is less than the costs of the vase. That’s ridiculous. It states 100% satisfaction. The customer service Rep said that it’s because it’s Mother’s Day and it’s busy. That’s no excuse. If you can’t deliver on your promise and then don’t refund me the right amount, your business has no business being in the flower business. I will never recommend you. And not only did you not refund me $9.42, you took it out of my card instead of giving me credit. Do Better!

2nd time my order was not delivered - for a Mother’s Day order! Do not use this company, it is the last time I will use them after being a long-time customer. I ordered a week in advance only for the customer service rep I called to tell me the vendor rejected the order the day of… not only should they have never used such an unprofessional vendor that had a week to notify them they will reject the order, but I had to investing this myself- no call from From You Flowers to notify me, not update on my online order status (it just said ‘delivery scheduled’ - totally unacceptable.) And then they only offered me a $20 credit with my refund. What a joke, it was a $70 order, if they wanted to keep my business, they should have offered me a full $70 credit in addition to my refund. $20 credit doesn’t make up for my mom not receiving ANYTHING from me now on Mother’s Day. Shame on this service - DO NOT USE. They probably won’t even publish this review.

DO NOT USE THIS COMPANY. I have ordered twice from this company and both times they did not deliver on the day promised in advance. I called and was reassured my delivery would be delivered by the cut-off at 6pm. HORRIBLE.

If I could leave a zero star review I would. I've used fromyouflowers.com in the past and hadn't had any issues until now, Mother's Day. I paid a premium for a very special bouquet for my mother. I even paid the extra delivery fee in order for her to receive them the Friday before Mother's Day. She was delivered her bouquet two days early (so why did I pay the extra delivery fee???) AND they weren't even the flowers I ordered! They weren't even the same color! They looked like an 8 year child put them together with grocery store flowers and used a ton of green filler that buried the flowers. I was assured that my flowers were still with the florist and my bouquet would be delivered. Then I received an email saying my flowers were delivered and gave the correct date - May 9. This email came on May 8. Oh? You can deliver in the future now?

Updated on 05/11/2025: My daughter was able to get in touch with this company. All they will do for her is give 30% back. This is not a good way to do business.

My husband, who is in the hospital, placed an order for flowers for our 16th wedding anniversary today. He ordered pink peonies in a pink vase and paid $150 for them to be delivered. Instead, I received a cheap bouquet of yellow tulips worth maybe $30? They arrived in a garish red vase. YELLOW flowers signify friendship, not love! And my husband knows I hate yellow. So, thanks for ruining what should have been a special moment with your bait & switch thievery!

Terrible and I want to report them to the better business bureau. They have false advertisement on their website about when it would be delivered! Do not order from these frauds! Every year I order flowers to be delivered same day and using them this year messed up everything. I will be reporting them! Thank for being terrible.

I have ordered from here multiple times and never an issue. I ordered a mother's day package of roses, vase and a dozen chocolate covered strawberries. The flowers arrived wilted and choc. berries melted and mushed. I was on chat with customer service or almost 2 hours and multiple people. They said they could refund me 50% and resend the package. Well, when I received my refund, it was NOT 50%. When I brought this to their attention, they told me it was 50% of the arrangement. Which also did not make sense as it still didn't add up right. Waste of time. Horrible customer service and will NEVER use them again.

I am completely horrified with the terrible condition of my order! I have never seen anything so disappointing especially as a gift for my fiance. I wrongfully assumed they would come from a local florist, not from Dallas Tx. two days prior to delivery. They look like they were dragged behind the truck all the way from Tx. to Ark. One rose bloom was broken off, another had mold on it. The "spray" was in complete disarray. It looks like someone grabbed a handful of flowers and stuffed them in a box. I could easily have jerked some from my neighbor's alley and had a better result. What an embarrassment to have sent such junk to my girl.

Ordered Cotton Candy arrangement. What was delivered looked nothing like the picture online. Customer service first offered 20% refund, then 30% more. I wanted the flowers I ordered or the 100% total satisfaction refund. And the 20&30% off they gave me was 28 dollars. My bill was 73 dollars. Beware of ordering.

Won’t use again. The flowers they delivered came from the local grocery store (Price chopper). Although a nice enough arrangement it cost almost twice as much than if I had gone there myself. No more.

Sent me an email offering a Mother's Day discount for flowers. I placed the order, my PayPal account was charged $117. I never received a receipt. When I contacted this business they have no record of my purchase or transaction but they were paid in full through my PayPal account. Do not use this business. I spoke with 4 individuals who could barely speak English or understand English. Not a trustworthy business for purchasing flower arrangements. I never received a receipt or email confirmation.

They sent my flower wreath order to a grocery store to make. I bought a deluxe. The wreath they sent look nothing like the order. You can see the floral foam throughout. The flowers were wilted, turning brown, bent or broken at the base. There were plenty of flowers missing. Amateur.

I have tried them in the past for special occasions, and it seems as if it is a repeated cycle. I paid early that morning. They took the money off the card immediately and I tracked it throughout the day and it did say processing, and the website states that during home deliveries would be between 96 and business deliveries are between nine and five. The same thing happened. Last time was not there on time, kept getting apologies then they told me they would contact the florist and here it is after 7 o’clock at night. I tried to be a repeat customer, but the same thing keeps happening, poor service.

From You Flowers are terrible! Ordered flowers, supposed to be delivered before noon per website. I have to contact customer service via chat and then told I have to call them. The agent tells me they are now going to be there before 6! Then I see tons of other people tagging them with horrible reviews in terms of service and quality of flowers! This is my first time using them and I will never make that mistake again! Also noteworthy, their FB reviews are turned off, so that should be your red flag

I have never posted a negative review, but I believe a business should stand by its product and have good customer service. I received flowers from this company, which were shipped UPS ground and took 6 days to arrive. Clearly fresh flowers would not survive, and after multiple emails and photos, I received automated emails stating they would resolve the issue. Eight days later, I didn't hear back. It's not worth my time or effort to continue reaching out to this company. If you cannot stand by your products, customers should know in advance and shop elsewhere.

Horrible experience with delivery. I ordered the flowers a week before the day I wanted them delivered. Paid for expedited shipping. They so far postponed the delivery for two days with no reason! Even after promising it would next day… They have verified the address 3 times and yet. Here I am waiting on delivery two days later. Thanks for ruining a birthday present. I will never use again.

I was trying to order flowers from Harmon's. Somehow this site popped up and I accidentally ordered flowers from here. Stop the picture of the grape but in real life, I got like two dollars worth of flowers.

Absolutely HORRIBLE. Requested a refund due to flowers not being delivered and they gave me 20% back: afterwards they wanted to retry to deliver to still not receive the order on the second attempt. This is the second time this has happened to me. Extremely disappointed in this site! I will never use them again. Didn't want to give them 1 star; but that was the only way to post a review.

Do NOT depend on this company to provide reliable delivery service! I was informed 15 minutes before the time frame of delivery that they will not be able to deliver flowers today BUT will deliver 2 days later. That's not good enough plus the occasion was ruined! Stay away!!!

Buyer Beware. Ordered flowers for my mother’s birthday and you can see the sad little Temu version bouquet she was sent. To make matters worse they’re all of their customer service agents are in India and difficult to understand. I hung up and was called back by someone who spoke more clearly. He offered to refund me $9.50 since I’m a “valued customer”. Lol This doesn’t even cover the delivery fee. What an insult. Then he offered to have the flowers re-delivered to which I agreed. We’ll see how that goes but I’m really disappointed because these florist know better.

Flowers were nothing like the picture. The few roses that they gave me in the mix were already dying on the day of delivery. It's so upsetting when it looks nothing like what you ordered. Even upgraded to the premium, ha it's far from premium. They were terrible and embarrassing. It's been a week, and I submitted feedback that day 3/12. Only wanted to offer a small percentage back. I told them that, that was not good enough. I paid just about $100! They claimed it would be redelivered when they received a "fresh" shipment. It's been a week 3/19 still nothing. Absolutely ridiculous. I wish that I would have read reviews before ordering, I would of RAN.

If I could give less than 1 star I would. I have ordered from them several times and each time was worse than the other. They NEVER DELIVERED ANY OF MY ITEMS, NO REFUND, NO EXPLANATION, NO PROOF OF DELIVERY! Each time I received an email confirming it was delivered and it never was. This is NOT OK! I asked for proof of delivery either a picture of delivery or if the Recipient was called to receive it and they could not give me answer. This is also Embarrassing as the Person who ordered item and had to explain to recipient what happened to their Gift. How is this company still around? They need to be Reviewed for False Advertisement and for making a profit with no delivery.

Ordered and paid extra first for "guaranteed delivery today" then paid another service charge for "guaranteed delivery within 4 hours". It's been over 5 hours and I called in and the overseas call center told me they could only refund the "delivery within 4 hours" fee. This company is unreliable and their customer service is poor. Won't do business again with them.

Do NOT order flowers for delivery from this site! The flowers they sent were NOTHING like the picture on the website!! Horrible! They did eventually refund my purchase after several paltry offers for 10, 15, and 30 percent refunds. I had to threaten with contacting my credit card company before they would refund me 100 percent.

Absolutely the worst experience I have ever had with an online floral delivery service. Ordered flowers for a teacher that was feeling a little overwhelmed. Sent them to her school, and I made a mistake with the address (transposed some numbers), but the name of the school was in the first line of the delivery information. I never heard back from the teacher, and I got a message that the delivery was completed. When I asked her husband if she got the flowers, her response was no. I called the FYF help line, and since I made the mistake on the address (in my opinion, between the name of the school, my phone number, and the recipient phone number could have been corrected) the best they could do was a 20% discount.

They immediately resolved the issue. Thank you!

Scam company. Delivery man stole flowers and marked them as delivered. Then company refused to offer a refund until I literally threatened to take them to court over a week later. Have footage of them never being delivered and voicemail from delivery man stating “he could not find our apartment and was leaving the area” - reporting the delivery driver to local authorities based off his phone number

On the 13th of February I ordered **. They were an expedited order for which was supposed to be delivered by noon on Feb 14th I was charged 95 for long stem roses a vase and a Mylar balloon. When they did not arrive by 3 pm I contacted customer service, was given the expedited order refund and assured they were out for delivery and would arrive by 6 pm. At 10:30 pm I called back and was told they were a drop ship order coming from California and would arrive by 12 noon on Monday the seventh. After arguing with phone rep I told him I did not want them he to refund. My order he canceled them in the system. I Received an email stating I Would be refunded entire order.

I ordered a large flower arrangement for Valentine's day. Their website advertises same day delivery. When I placed the order it guaranteed same day delivery but then indicated delivery on 14th-15th. I was fine with the flowers arriving 1 day late. In reality the flowers arrived 4 days late! I had also paid for an upgrade for a larger flower arrangement. The arrangement that arrived was beautiful, but very small and very underwhelming. I will NOT be ordering flowers from this company in the future and would recommend you order flowers from a different company.

Ordered same-day delivery and expedited service so it would arrive by 12pm. I made the 1st call to Customer service at 11:45a when the order was not delivered. Called again at 1:45p, 3p, 5:30p, 6p .. Customer service folks have NO way to contact the local florist who is handling the order and hence, they have no idea where the flowers are. At no point in the afternoon was I given an update on my order. Completely unacceptable. So much stress for the customer to have to track down the order. Very disappointing.

I ordered flowers to be delivered on Valentine’s Day 2025. They did not show and was told that they would be delivered on February 15, 2025 end of day. I received email confirmation that they were delivered but my recipient did not receive any flowers. I contacted customer service and they told me that they will connect back. I took the initiative to connect back because as of Wednesday there were still no delivery. However, I received an email on Sunday saying they had been delivered at zero hours. Reached out to customer service chat again and was told rest assured the flowers were delivered on February 16, 2025. This was even after telling them my recipient did not receive any flowers to date.

I ordered flowers for a co-worker for Valentine's Day. None of them were opened when they were delivered. By Monday, only a few had opened and by then they had started to brown. Today is Wednesday and only nd 1/4 have opened and almost everything is brown and wilted. I've emailed with pictures three times with no response.

Made a purchase for Valentine's Day. The bouquet was priced right and had guaranteed delivery window. These were all great things. The big problem was the flowers were of very poor quality...wilting within a day. Looked pathetic after 2 days (in appropriate temperature water and ambient temperature). I've had consistently better quality from Walmart. Upon calling was originally told I could get 20% credit refunded. After discussing it, I was told I could get a replacement arrangement. The replacement was a sad looking, tiny arrangement. I wish I had known the reviews prior to ordering. Stay away or press your luck.

I ordered an arrangement for my wife for v day. It was called clear blue skies. What showed up was not even close. Upon contacting them they offered to refund $12,64 on a $64.00 order pus I put order in @ days in advance. This is 2nd time they screwed up. I recommend folks avoid using them. T.

I bought a bouquet of flowers for my daughter. The total price was very expensive. I decided to buy it anyways because she was turning 25th and she lives on the other side of the country. The flowers she got looked nothing like the picture. Even she told me to return them! Total ripped off.

Flowers were not delivered after being ordered two days in advance. Both chat support and email offered apologies but did not follow up after promising they would contact the florist and take steps to resolve the issue. A phone support agent offered a partial refund with guaranteed delivery two days after the missed delivery. That delivery never happened. Once back on the phone with support I was made to feel uncomfortable when I requested a refund. This will be my first and last order with fromyouflowers.com. Happy Valentine’s Day.

HORRIBLE! Ordered flowers for my wife on Valentine’s Day since I would be out of town in Washington. Tracked the delivery and notified my daughter who was home to be in the lookout. Talked with my daughter at 4:45 PM, no flowers. Checked tracking. Still in route. Attempted calling sat on hold for 15 minutes. Checked frequently asked questions and one said delivery to residences by 6 PM. Checked tracking at 6:10 said delivered. Called daughter and she said no. I had her check outside and she said only fresh snow and no prints anywhere. I tried calling again. No luck. Tried the AI assistant and no luck. Waited on the phone for 20 minutes. Nothing but crickets. Sent email viewing my disappointment and requesting answers and a refund. Received an email showing the timeline of my conversation.

I wanted to share my disappointment with From You Flowers for my wife’s Valentine bouquet. Not only did they fail to deliver her flowers on Valentine or the day after.. The product they delivered was so lacking in quality compared to the Love Is In The Air bouquet I paid for (and they promised an upgrade for being late) to no avail! I will never use this vendor again

I placed an order for Thursday delivery. Delivery not made Thursday, nor Friday nor Saturday. Never was contacted. I will never do business with this company again. On an earlier order I placed the flowers delivered we’re not even close to what I ordered.

I ordered flowers for Valentine’s Day. Not only were the flowers wilted when they arrived, they were not what I ordered. I contacted customer service and they offered me a 30% refund. I paid an extreme amount of money for these flowers, so 30% is a drop in the bucket for the problems that I encountered. Customer Service stated someone would promptly get back to me, however that never occurred. CEO, Michael Chapin, if you are reading this, you need to supervise your staff more efficiently, because not only will I never order from your company again, I will be sure to spread the word.

After posting this review I was contacted by FromYouFlowers and was given a full refund. I appreciate that they refunded us the full amount (initially it was like 25-30% of the total cost), and the communication, but I wish my wife had gotten some nice flowers and a bear on Valentine’s Day.

Absolutely horrible!!! My husband is the type who always orders the biggest and the best. Well, boy, oh boy did he get scammed this time. He ordered 2 dozen red roses with a little bear and a little box of candy. His order came to $122 with shipping. When the flowers arrived, he was embarrassed to give them to me because they looked nothing like the way they were advertised. When I eventually saw the flowers, my eyes dropped because I knew that he was embarrassed by them. I could not even hide my disappointment and all I could say is, “At least you tried.” However, every time I looked at those flowers, all I could think was, “ I can’t wait until it’s time for me to throw them away.” Then it dawned on me, The time is now because they’re already dead!”

That’s the expectation picture my husband wanted for my Valentine’s Day delivery at my job, but instead, you see the embarrassing picture I took. Omg!! Really!!! Horrible!!! Never again!!! And he paid for a Valentine’s vase but it came with a small clear crappy one. Please do not give this company any money!!!!

I spent $90 of flowers to be delivered to my wife for Valentine's day and they never showed up. Do not rely on this company. They will only let you down. It is better you just call a local florist so you and your loved ones are not disappointed

Ordered flowers for my wife, today 2/14/2025. I paid extra to be delivered promptly today and paid extra to be delivered before 12:00 noon. Never received the flowers. VERY POOR CUSTOMER SERVICE. AVOID AVOID AVOID!!! AT ANY CAUSE!!!

I was completely disappointed with the quality of the order, I understand the flowers are sent in early blooming (bud) form and will blossom within a day or two to ensure freshness and appearance upon arrival. But, after opening the box to prepare for presenting them to my wife the roses are droopy and soft and sagging over, the leaves are falling off and the flower buds are EXTREMELY FLAT and matted together. The teddy bear is terrible, the scarf around its neck is torn and looks like it is burnt on one end, and the ears are pressed flat and look like it is so poorly manufactured. The joke of a balloon is barely 2-3 inches big and looks nothing like it was advertised. Nothing and I mean absolutely nothing about this order is appealing or pleasing other than the fact that it arrived on time. I will never be shopping here again and will never recommend this place again after spending $200+ dollars on this mess.

I ordered a gift box containing assorted candies, but when my wife received it, there was no gift box. The candy was thrown into a shipping box and packed with shipping material. It is advertised as the Super Sweet Candy Box. Beware, there is no box. I contacted the company, and after some back and forth, they offered me a twenty percent refund. I requested a forty percent refund due to false advertising. They couldn't comply, but they did offer a thirty percent refund. When I asked about the missing box, they couldn't provide an answer. However, they stated that they hope it doesn't happen again. Additionally, they couldn't send a copy of our text conversation to my email, so I copied it and sent it to myself. The first two pictures show what was received, and the third picture shows what was advertised. I paid for 40 pieces of candy and only received 17 pieces.

Updated on 02/27/2025: Company noticed my social complaints in the BBB, Yelp and others, immediately they did a full reimbursement, I am sorry for the customer service agents, they are not responsible for this issues, is the bad management that causes this problems, definitely I will never use the services of this company.

I ordered flowers for my mother in law for her anniversary since my father in law passed away. Shortly after ordering I discovered how terrible this company was given thousands of terrible reviews and canceled the order. Verified 3x it had been canceled. Yet they still sent the roses. The flower were all wilted and black around the edges, this was supposed to be special and sending dead flowers is horrendous and embarrassing. Thanks a lot crooks!

I do not recommend. I ordered "same day delivery" for my mom's birthday, ordered at 9am, it was 2pm when I called for an update they said it should be there by 4, then I called again for an update, then they say it should be there by 5 , called again, by 6. I eventually just asked for a refund and they offered 20% refund, tried to send me $8... I told them no I need to cancel the order and have a full refund. I will be using another company next time. Mind you, the website even says it would be delivered within 4hrs after you order is placed.

I don’t know how their Google review is so high. What I ordered and what we received could have been bought at Sam’s club for a third of the price I spent. So dissatisfied with these. I get flowers can be different but the whole vase I ordered was different.

I ordered a funeral spray for a friend's mom's home going service, when the flowers were delivered I immediately contacted customer service to complain that it was not what was ordered, they apologized and said they would re deliver, when they did it was the same exact spray as the first one. Full of fake plastic berries and a bunch of wilted flowers. I tried calling the number that was on the card left with the flowers and it wasn't a working number, googled the address and it was an industrial warehouse and not a flower shop. I contacted customer service again to complain for them to offer me a 20% refund. This place is a scam.

My wife received her Valentine's flowers and they looked nothing like the picture. I called the florist and they said they didn't have the flowers in the order so they just used filler. Got $16 refunded from $75. They look pitiful, NOT happy.

A day late and the flowers were wilted. I bought a bouquet of sunflowers to cheer up my aging father who was in the hospital. The delivery was a day late and the flowers were severely wilted and too tall for the vase so that they looked like spider legs crawling out of the vase. Pathetic. Provided a picture. When I complained in their chat, it was like I was talking to dead air. Never again.

This is a horrible place to order from. Customer service did not call like they said. The flower arrangement was so skimpy and poorly looking. The card was not a card but a literal strip of paper that was typed or printed on. This is an embarrassing flower arrangement!!!!

Ordered flowers from Fromyouflowers.com. Paid extra for the order to be delivered on Valentine's Day and it was delivered early, that's not a huge deal but also what I ordered is not near what I received. I could have gone to the store and bought a dozen roses for probably half of what I spent here and are something nicer myself, reached out to the company and all I received back was, "Sorry. We couldn't find someone to deliver on Valentine's Day so we had them delivered today" not even acknowledging the fact that the delivery isn't even close to what I ordered. I won't be ordering online again.

If I could give this company zero stars I would. The pictures that they show you on their website compared to what they deliver is an absolute abomination! It was embarrassing to have these flowers delivered.

I wish there was an option for ZERO stars! I ordered flowers for a Memorial service and thankfully had them sent to my own home. To my dismay, instead of the beautiful arrangement that I ordered, I received bruised pink and reddish roses with wilted petals. It's like a deranged Valentine's gift for someone you don't even like!

Absolutely awful. Do not use this company. I ordered on a Wednesday for Thursday delivery. By Thursday evening it had not arrived. I tried to contact by email, chat, phone, and all I got was “sorry, it is on its way.” By Friday noon, I got a person who told me “the florist never called us back. I can use a new florist for tomorrow. Is that okay?” I cancelled the order. Still waiting to get my money back.

I have used From You Flowers a few times and never really had a problem. It was my mom's funeral and I recommended them to my sister. I also used them. I ordered a casket cover and my sister ordered a large spray. The wake was on a Sun and the flowers were supposed to be delivered on Sat. My casket spray was there, minus the banner I paid extra for. I also had ordered the deluxe version which has more flowers in it and paid extra for that and it was pitiful looking. My sister's order was never delivered. She called and they could not do anything because it was a Sunday. They did refund her money without a problem and 20 percent of mine without a problem, but there was a problem, this was my mom's funeral and could not be redone. So what I'm saying is don't use them for important occasions without risking disappointment. They are not reliable.

I received a call from the Customer Services team at From You Flowers, during which they expressed their apologies for the situation I encountered. They informed me that they had reached out to the florist regarding the issue. As a resolution, I was granted a refund for the original purchase amount, along with a $75.00 discount applicable to my next order. Following this positive interaction, I have updated my rating to reflect that I am “satisfied with the experience,” and I am considering placing another order with From You Flowers in the future.

This flower shop is horrible! They were to deliver flowers to a FUNERAL!! They failed. They did not notify me until 2 days later! Then asked to give me a 20% discount?!?! For what? No call, no email, nothing until the AFTER the FUNERAL!!! These company is incredibly horrible!

3 dozen roses delivered to my wife's job (a warehouse) in a cardboard box. It looked like a car part. The picture clearly had a vase on it. I would have paid for the vase. She ended up leaving it at working thinking it was a promo gift from a distributor.

DO NOT USE THEM. I ordered an apology bouquet of roses. It was a very important message. I specifically asked for delivery confirmation to the person I sent the flowers to. They left it on the front porch, no confirmation they were received because the person I sent them to is not talking to me... hence the flowers. They did not do any picture confirm or call the person it was to be delivered to. Customer service did not offer a refund. Never again and I advise everyone to use somebody more reliable.

I ordered flowers for a funeral from a special guest of the child of the deceased. I got three calls about trouble delivering flowers to the church. On the third call, right as the funeral started, they admitted that they did not have the specific flowers I had ordered. They offered a 30% discount, different flowers, delivered to a different address. When a business makes a mistake the correct thing to do is a FULL refund, a FREE delivery, an apology and extra service.

I ordered the dozen "Rainbow Roses" bouquet for my mom's 82nd birthday. She received a dozen "plain red" roses. I wanted colorful. The bouquet was not put together. My 82 year-old mom had no idea how to put the customized vase picture in, so she taped it on. :( "From You Flowers" offered a $10 Gift Certificate. WHY would I want a $10 Gift Certificate to them, when I was totally unhappy with the order? Switch and Bait all the way.

Was pleased to find a funeral arrangement very similar to what the funeral home florist offered for about $100 less on Fromyouflowers. Paid extra $5 to ensure delivery before service started at noon. Called customer service at 11:55 and was told flowers were on the way. They never came. Thankfully they gave a full refund, but what a disappointment not to have the flowers at the service and an unneeded stress to be dealing with the day of my FIL's memorial Service.

I ordered a vase with 24 roses, a teddy bear, and chocolate. The delivery did arrive on the appropriate day, however the roses were short of 24 and several were drooping over the side of the vase. I contacted customer service and was connected with an Indian call center. The individual did not seem to understand the problem and stated that they would refund 20% of the base price of the arrangement. I told them to keep it, because when I went to process the order the total had more than doubled with additional fees. They were dismissive and flippant. They kept trying to end the conversation abruptly with "is there anything else I can help you with"? This is a trash company.

I was promised by a customer service representative BEFORE placing my order that I would be sent a picture of the plant I was sending to a relative whose son has died, that way I would know exactly what was received. He made it sound like it was a standard operating procedure, and I wanted the actual plant (peace lily to be specific) to look as much like the picture as possible - that is after all what I was paying for, not to mention $20 additional for delivery. The relative lives out of state so there is no other way I would see what was delivered if the From You Flowers florist did not provide a pic. Well, all I got from From You Flowers was a basic email saying it was delivered (not even if anyone was home). And NO picture and NO physcial description!

THIS IS WHAT HAPPENED... Horrible, awful customer service. 2 DAYS late.... and still not delivered. When I called customer service rep said (with dogs barking in the background like it was someone's home).... "Well that happens sometimes." But the website states: "guaranteed same day delivery." So what is the guarantee if your reps can't even offer a solution but wait another day and it will probably show up today. They couldn't give me florist name so I could call myself to check on the order. You're not even just ONE day late... You're 2 DAYS late AND non apologetic about it. Put these guys out of business. NEVER again.

DO NOT buy flowers from this site! I ordered flowers several days in advance of a funeral and three days later the flowers still have not been delivered. When I called to ask about the delivery, I was told the flowers were not delivered because they did not have any blue flowers, but no one contacted me to tell me of this issue! If I had known my color choice for only 10% of the full arrangement was not available, I would have told them to substitute for another color and deliver the flowers for the event. you cannot make up the loss of flowers for a funeral. Horrible customer service! They offered me a $10 coupon for a future purchase - which I will not be using. My arrangement cost over $100 and still has not been delivered!

I ordered flowers Sunday after a loved one of a friend passed. I paid extra to have them delivered the next day because she’s not home Tuesdays or Wednesdays. The flowers never came on Monday even though I got an email saying they were delivered. I called customer service and they bet nonchalantly said they will send them out again the next day. But she’s not even home the next 2 days during the day. I also didn’t get refunded on my expedite fee. Will never use them again.

Placed order for birthday. Chose "Cotton Candy" bouquet, with premium upgrade from the website. What was delivered was not close to what I ordered. Customer service rep immediately offered several partial refunds.. like he was reading from script. Finally agreed on having the flowers redone and delivered following day. Never arrived. Called again to demand refund...got the same treatment. Rep agreed to refund delivery fee, and, again, to have correct arrangement delivered. This time they did deliver another bouquet..but again, not what was ordered. See pics. Definitely will never order from them again. Third time I tried them, and was never satisfied..but this was the worst.

I made an order for same day. They accepted the order and charged my credit card immediately. They contacted me hours later and told me they could not fulfill my order until 2 days later. Not only did I pay to expedite the order they were keeping that money and sending my package two days later. I do not recommend this company at all. I'm still waiting for my refund. Not the way to do business.