fromyouflowers.com Reviews

The first time I used this business I was under the impression I was getting an awesome deal. Their website shows a nice picture of flowers, you order and when you get to the end after selecting the right flowers and writing a nice long message you get to the end and find out you have a $15 service fee which is not mentioned to include tax which you expect but when you get those together you have no choice but to complete your order and end up with 20-25 dollars more than what you started.

Not only did the flowers not get to the person on order date but three days later! Charged me 70$ for some ** flowers and not even close to how they promised they'd look. I'm so upset and they can't even give me my money back. All yellow flowers when it says white lilies and yellow roses. It's awful. Don't even want to give them to him now.

They got there not a moment too soon. That was close. The order looks totally different from the picture. There are different color roses, pink and red with a white orchid. The vase looks totally different too. No chocolates? Not satisfied with this order at all.

Horrible Service. I was told my Father’s Day Fruit Basket would be delivered on time. I also received an email that my order was delivered! MY ORDER WAS NEVER DELIVERED AND THEY TOOK MY MONEY! I AM GOING TO REPORT THEM TO EVERYONE I CAN!

I ordered a specific plant in a specific colored pot as a birthday gift. What was delivered was a completely difference plant and container. I chose the plant for the conditions it required. The plant that was delivered required completely different conditions (more water, etc). The company was very very responsive (they explained that the florist they used did not have those plants in stock, they called me every day to check in about the current status of the new delivery and did not charge me for the first wrong plant) and finally did deliver the correct plant but NOT the correct pot. This left me questioning, "How they can advertise specific things when they use other florists to supply the product???" I would have given them zero stars had they not been so attentive to fixing the problem.

Order flowers for same day delivery by 4 pm and they pulled a no show on my anniversary. Sat on phone for 25 minutes trying to get a refund. I wasn't offered a thing for my inconvenience. Don't be fooled by this scam artist of a business. Completely ruined my day and my surprise to my girl. Thanks a lot fromyouflowers.

Ordered from FYF for same day delivery on Wed June 15. Received multiple emails indicating delivery right down to the minute. No delivery. Also claimed had spoken to recipient which the recipient knows nothing about. In fact they claim the recipients are still on vacation, they are not. It was a weekend getaway. It is now June 20th - a Monday. They have made an effort for a refund and credits but I have lost total faith. My issue are the "untruths" about delivery, about contacting the recipient, etc. If anyone from FYF wants to challenge me, I have full documentation. Yes, things happen but this was unacceptable as it was a situation based on untruths.

I ordered a calla lily arrangement for my grandmother's funeral well in advance. I live across the country so I sent them to my mom to take to the funeral for me. The day they were supposed to arrive she called and said they hadn't shown up. I called From You Flowers and they said they would not be delivered that day due to a severe weather alert. Ok but they did not notify me, I had to call and find out. So the next day they arrived just before the funeral BUT they were not even arranged! I paid extra for a vase and the vase was even too small to hold the arrangement. The lilies were so tight they looked like pencils. They offered me 20% refund off of a $75 arrangement, finally I spoke to the manager and pushed to get a full refund, which I did, hence the 1 star. It was embarrassing and the sentiment to honor my grandmother with the flowers was ruined. I will NOT order from them again.

I ordered flowers for my wife to be delivered before noon. Paid extra for this and the flowers were never delivered.

Ordered flowers to be delivered for Friday, June 10. It is June 14 and they have not been delivered, and UPS has not updated the order in 4 days. Nobody knows where these flowers are, what a scam. Where they ever sent??? No wonder they have over 1000 1-star reviews, wish I would have seen the reviews. Saw a commercial on Network TV so I thought they were legit. Reported to Better Business Bureau.

I am so angry with this company. I ordered a stuffed toy with balloons to be send to my daughter after the news of her pregnancy! This was a Friday. I paid extra, as it was considered a 'weekend'. I was so excited and wanted to add to the festivities with a fun gift. They promised to deliver 'same day'. They failed to deliver and then offered to deliver the following Monday. The fun was spoiled by then. They offered to refund the $2.99 weekend charge... yeah, right! Wow, extremely poor customer service. I did get a full refund, but after terrible customer service. I wish I had read the reviews first.

We ordered flowers for friends of ours whose dog had just been killed by a car. They were supposed to be same day weekend express delivery. That was 3 days ago. I have called them hourly to see why our order has not been received and all we keep getting is BS answers. So now I call them and the florist they were using is closed. I am beyond pissed and will never use them again.

I have them 2 stars instead of 1 because I was treated quite nicely on the phone by the representative. They gave me a full refund. I suspect this wouldn't be a problem if you want your flowers delivered whenever, but if you have a deadline, like most people, expectations should be set low.

I was looking forward to seeing the bouquet of flowers I sent, and boy, was I surprised, and NOT in a good way. Talk about "dinky". Downright embarrassing, in fact. I stood around making excuses to my family that I did not order such a puny delivery, but rather, paid for an upgrade. They said, "Well... You did not get an upgrade..." I have nothing more to say, except... I took a photo to send to FROM YOU FLOWERS when I complained and their response was that it was exactly what I ordered. WHATEVER. I will not be using them again.

Biggest mistake ever using this company. Wish I would have thought to read all the reviews first. What I ordered and what I received were two completely different things. Don't order from them. They are a scam.

If I could give zero stars, I would. This place is AWFUL. I ordered flowers for my daughter's birthday. Instead of delivering on time, a delivery person called her and asked how to get to her work place. He couldn't find her for 1 and a half hour. It was almost 5pm and time for her to leave work. The surprise and good mood was ruined. She send me a picture of the flowers and I was shocked. They look absolutely different from the picture online. I could buy myself 12 roses with greens and put them in a vase. Never order from them again. Avoid.

On June 4th 2016 I order flowers from that website to be delivered on June 6th at my Uncle funeral. Unfortunately nothing was delivered. When I called the website they said something about the flowershop that was assigned to deliver the flower. I really don't want to hear it. I was so disappointed and embarrassed. Not reliable service. Don't deal with them.

Dishonest site sends wrong orders at their discretion. I think customers don't check asking if recipient received the correct order and From You Flowers sends whatever is cheapest. Floral arrangement I selected was all white roses and tiger lilies with light and dark greens in a round contemporary vase. Fuchsia wilted freeway flowers in cheap glass vase with a horrible even brighter fuchsia ribbon is what was received representing my family name! Tribute was all white. Too late to make good on ceremony...awful site. DON'T SHOP AT "FROM YOU FLOWERS"! I should have read numerous bad reviews before shopping on this site.

I placed an bouquet with chocolates order to be sent to someone two days later and they never received it. I emailed about its whereabouts was. We Care Flowers said there was an issue with my order and they will be in touch soon to let me know when they will be able to sent out the flowers. DAYS go by and nothing. I emailed asking for a refund and they just so happened to deliver the flowers "that day." They still never send out my order. THIS HAS HAPPENED TO MANY OTHERS. DO NOT ORDER FROM THEM.

I recently ordered the "You're In My Heart" flowers from this company, which looked very nice and I thought my girlfriend would love it. It was our anniversary and I could not be with her because I was out of town. So I decided that I'll order this bouquet that is $59.99 and I got the second to highest upgrade for better flowers and it is supposed to look more full. I also spent an extra $15.00 to have 5 pink balloons come with the flowers. Well she finally received the "Flowers". This is a joke to something later on, and she called me excited and happy. I said "Well send me a photo of it, because I wanted to see what they looked like."

I live in England and my girlfriend lives in America. We're 3337 miles apart so yeah... I can't give her flowers myself. I did a quick search online to see if there was a way to send her flowers, and sure enlighten I found fromyouflowers.com. I ordered the bouquet 'rhapsody in red' on 27th May 2016, and thought that I'd give the florist about a week to get some good flowers in, so I placed the delivery day for June 3rd (the day I'm writing this review).

Yesterday I ordered flower arrangement to be sent to my daughter-in-law who had been hurt at home. I had tried to order from several other more popular sites that I had used in the past and each arrangement I choose was not available in their area of Massachusetts. All they could offer were simple floral bouquets in a plain glass vase. On "fromyouflowers" I was able to get my first choice, which by the way was the exact same cute happy face mug that was unavailable from the 3 other companies. The flowers arrived today exactly as I requested. The cost turned out to be almost $10 less than what the other companies quoted. I would definitely order from this company in the future.

Recently my friend's mother passed away. The wake was on a Sunday and was planned very quickly. I had used FromYouFlowers in the past (as recently as a week before for another funeral) with satisfactory results. I placed my order online late Saturday evening. On Sunday morning, I missed a call from FYF saying that they needed to know the time of the service. I returned the call as asked and was given two options on the electronic message - press one to place an order or press two for customer service. I pressed two and the same message was repeated.

I ordered a bouquet for my husband and needed same-day delivery. The total cost was $60 after a $10 discount, which I thought was high, but I wanted the flowers rushed, so I paid it. He got the bouquet and called me to thank me, but when he brought it home I was shocked by how tiny it was. I felt completely lied to and ripped off; the bouquet was about the size of my fist, and only had a handful of flowers in it. For $60!! I could've bought a bouquet twice that size for $15 at the florist down the street, and I was instantly kicking myself for not doing that instead. When I told him how much I had spent, he was shocked and upset, and told me to call customer service.

I ordered an arrangement for mother's day. The picture clearly displayed roses in the arrangement. Not one rose was delivered. I ordered the medium size. I received an arrangement suitable for a doll house. I tried to contact them to no avail. Now I am disputing the charge with my credit card company.

I ordered a food basket for a girl that was hungry with PMS. Paid $80 for a basket to be delivered next day. NOWHERE DOES IT SAY IT WON'T BE LEFT AT THE DOORSTEP. She has to be home. So there goes the surprise because I had to ask her schedule. The customer service person was lame, hardly said sorry. So now it will be a 48HRS instead of 24HRS and not a surprise. Would never use this service again.

I placed an order with From You Flowers on Friday, May 20, 2016 for delivery to a funeral home on 5/21/16 in the Metroplex. I got a call Saturday morning that they were unable to find a florist to make a delivery on Saturday morning. I find that hard to believe in the Metroplex but ok, whatever. I was told the delivery would be made first thing Monday morning before my aunt's service this morning, the 23rd. I got an email at 5:28 pm today saying they were unable to find a florist to make the delivery. What a load of crap!!! Shame on me - this is the second time this place has done this. The first time, I gave them the benefit of the doubt and believed their reason. NEVER AGAIN.

I will never ever call this place again. On Friday May 13th, 2016, I placed an order to pick up on Monday for my mothers graveside services at 11 am that morning. The lady told me that would not be a problem and the florist would call me later that day to work out the pick up details. (I live in Mississippi and I was traveling to Illinois to bury mom). Never heard from anyone on Friday but they was quick to place a holding on the funds in my bank account. Called in Saturday at 10 am, to wait on customer service hold for 45 minutes. Hung up, called back and clicked to place an order and was connected in 1 minute. Was told that they could not access my order, therefore they could not help me. I asked to speak to a manager and was thrown into the customer service queue. I hung up and called the florist in the small town back home and none of them had the order (by this time its 1 pm).

Do not order from these people. I waited all day for the flowers to be delivered. When they weren't, I called to see why. After a lengthy wait on the phone they reported that the florist didn't deliver to Concord but had accepted the order anyway and they would have to find another florist. I was furious to discover the site implied they delivered to Concord and that they had charged my card before the order was filled. I requested they refund the money and cancel the order. I am still waiting.

I am dissatisfied because they let you think you can pick the arrangement and even pay extra for a larger bouquet, but they deliver something completely different and do not even notify you that they changed your order and why they had to change your order. I left a complaint and didn't even get a response/discount for lack of communication/not providing what I paid for. I also ordered a box of chocolates and a balloon, which they did deliver, which is why I am giving them 2 stars instead of 1.

My review is the same as everyone else. Paid extra for expedited delivery. Delivered at 6 pm - not big deal. But... I paid for Larger bouquet of pink roses and carnation and daisy's. My Daughter received a Sunflower w/ snapdragons. After being on hold for 35 minutes a ** told me to email her a picture and she would refund expedited charge and 50%. Lol I emailed and got a message that email would not be accepted per fromyouflowers. Never... again. Scam Co. **

My poor review is based on the fact that I paid for delivery by 12pm PST. My order wasn't delivered until 5pm PST, missing the individual who it was intended for. I still never received a confirmation email for the delivery. I called 3 times just to speak to someone once for a total hold/talk time of 50 minutes. They were willing to credit $7 of my $55, and I will NOT be using this service again.

I ordered 12 roses, a teddy bear, a box of chocolates and a balloon with a card for my wife on our 1 year anniversary. I was charged ~$80 for the order. When the order arrived to my wife she only received the roses and the balloon. I called to find out what happened and was placed on hold for 49 mins before I was able to speak to a rude non-compassionate customer service rep who reluctantly said she would refund me $20, which I still have not received, because she claimed they were not going to redeliver add-on items even though it was what I ordered and was charged for.

I decided to surprise my girlfriend with a bouquet of flowers in traditional Broncos colors. She is a huge Broncos fan so I found an arrangement that was fitting in orange and purple. Set it up for delivery and paid the "expedited" fee for morning delivery to her office. Well come closing time and they still weren't delivered. I found their 24 hour phone number and called. I was on hold for roughly 22 minutes before it was answered. The gal on the phone was very apologetic and said that they were having problems with the orange lilies. I said that I can understand but that I should have gotten an email or call stating this so I could either order from someone else or find a replacement bouquet. She apologized and promised they would be delivered the next day, and that she would refund the expedited fee. OK. So far so good.

Stepdaughter sent flowers to her mother on Mother's Day. Spent $75 plus an extra $10 to deliver on Mother's Day. Never got the flowers until Thursday. Had to call and complain. When we got the flowers they had a happy birthday sticker in them. Would only refund half the money back although they have a guarantee. It's a big rip off. Do not use them.

This is the worst company I've ever dealt with. They took money right away and did not deliver. Swore they would reimburse but did not. Asked for a supervisor and the same person got back on the phone. Two and a half hours on hold on speaker, they answered. Now will not answer at all. What a SCAM!!!

The ONE positive review this website shows IS A PAID FOR REVIEW. My story is similar to just about every other review posted on this site; I ordered the flowers well ahead of Mother's Day. They never showed up but the money is out of my account, and all attempts to contact the company have been ignored. I've emailed FOUR TIMES with no results. I've called several times and been on hold for over an hour (I took it as a challenge) each time, and while I DID get a human after an hour on one occasion, I was hung up on!!

I ordered the deluxe bouquet of orange roses and magenta flowers (pictured below) for my mom for Mother's Day. She received an arrangement (also pictured) that is sparse, ugly, and clearly not worth the money spent on the deluxe bouquet. It has a couple of roses, a couple of gerbera daisies, filler flowers, and a tacky bow. I would never order something like that for my mom and felt so disappointed that this is what she received from me. Totally unacceptable. I sent an email to From You Flowers requesting a refund or that the correct bouquet be sent. A representative called back in the middle of the work day on Monday, from a suspicious looking number, leaving a message asking me to call the customer service line. I tried calling back twice and waited on hold for over 15 minutes each time. This company wasted my money and is now wasting my time. Also unacceptable.

I ordered an arrangement for my mother on mothers day. I paid extra for the "deluxe" arrangement. Her flowers were a joke! My child could of picked random flowers and put them in a vase and that would of been better. I emailed customer service and asked for a refund. 24 hours later I received a call back and was told that I had two options; 1. They would redo the arrangement and send another out OR 2. They would give me a 30% off gift certificate. Why would I spend more money using your ** service! Ok fine, send another arrangement. Two days after mothers day my mom gets the "corrected" arrangement and it looked just like the first one but the stems were longer. OMG, People really! I will NEVER order from this company again.

Ordered flowers the Friday before Mother's Day for a "guaranteed delivery" between 9-6 which they advertised and I paid a premium price for. The flowers never showed up, they never answered phone calls, and it took 4 days to respond to an email, not even addressing the fact that I asked for my money back, just an apology and asking me to call them. Horrible/lack of customer service.

I ordered flowers and was charged on April 29. They were supposed to be delivered on May 7 to my sick mom in Illinois as a surprise to lift her spirits. It's now May 12 and she has yet to receive her arrangement. I keep receiving all these apologies but no one is trying to correct the issue. I have sent 3 emails, and I keep being told tomorrow, tomorrow, tomorrow... still NOTHING. I am a mother of 4 children. I do not have EXTRA MONEY TO THROW AWAY. I spent what I had on these flowers and I feel so taken advantage of. This is not how you treat people who have good intentions with you. You trust them with your money yet they carelessly handle you. I need answers or I will do everything in my power to own this company.

I ordered flowers for my boss on 5/11/2016. I rushed and placed the order at 2:30 pm so I could get same day delivery. I tried tracking my order twice. All I get is automatic response message. I just happened to scroll online, and saw all of these complaints below. The flowers still have not been delivered and customer service does not answer. I will be disputing the charge with Bank. Moreover, how is this company still in business. I will be contacting HELP ME HOWARD to get this story on the news. This company is a scam. I will also write a review to the Better Business Bureau.

I ordered 2 bouquets and chocolate covered strawberries. I spent a lot of time browsing all the pretty arrangements that all have names to pick the perfect one for each person. When they received them they sent me a picture. I was so disappointed! They were completely different than what was pictured online. The ones my mother received were so bad I was embarrassed. I paid $178 because I upgraded to the next size up but they looked like a very small bouquet, not as full as they picture online. I was also charged $14.99 shipping for each item that's about $45! The strawberries did not look as good as the picture online either. When I called to complain the woman was very nice but she only gave me $12 back and she said that she would send me two $10 gift cards, I only got one. I will never use this company again. I was very disappointed!!

Do not waste your money. I wasted 75$ & the only thing they got right was the vase. Also the flowers literally die 2 days later & they never ** answer the phone, probably because they know they suck **.

Echoing what everyone else has said. Flowers don't get delivered. They don't answer the phone or emails. I've been on hold now for almost an hour. Extremely dissatisfied with this company's service.

Paid an extra $4.99 to have order delivered before 12pm. Since time frame was missed called into Customer service twice. 1st call (after 30 minute wait on hold) lady answered and fumbled phone, before hanging up. 2nd call (after also waiting 30 minutes on hold) someone picked up with mute button turned on, then hung up again. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

I ordered flowers for Mother’s Day that were never delivered. When you call Customer Service no one ever answers! I waited 37 mins. on hold. DO NOT ORDER FROM THIS COMPANY! However, they answer the sales line immediately!!! I have not received a refund!

I have been waiting for some response for well over an hour, no one will talk to me! The flowers, balloon, and candy was never delivered, no one will tell me how to get my money back. They disappointed my child. It seems like I don't care, thanks to them. Never ever use this company. They have no work ethic and are dishonest, I am reporting them to BBB & the State Attorney General's Office as well. I wish I'd looked at reviews prior to using them.

I wanted a lavender arrangement for healing as my mother-in-law was having back surgery. This company offered same day service along with a google discount. After shopping around, there wasn't another option that was as beautiful as the photo displayed online, so I decided to try them. The flowers were normally $64.99 but were marked down to $55.24, but they ended up charging me the full amount regardless. As you can see, there is a stark contrast in what I ordered and what was delivered. I will not use their service again. And I have not received a resolution at this time. Buy elsewhere.

I ordered flowers on 5/8 to be delivered 5/9 but the flowers never came. I called and emailed and didn't get a response. Waited on the line for 15 mins and then hung up. Finally, the flowers were delivered 5/10 at night. How terrible does that make me look? Like I forgot my own sister's birthday. They didn't even have the decency to call me or email me that it would be late. They promise an answer to your email in an hour but their answer was - "We don't know whether it was delivered." That's such a big help...

UPDATE: After 4 emails, multiple calls with no answer I did finally receive a callback. The call came in from a Russia #? I spoke with a nice representative that did ultimately take care of the situation and had the flowers re-sent with an apology to my friend. She said there were beautiful! However, due to the not delivering initially and without contact I would not have known along with the difficulty contacting or reaching customer service I still would likely not use this company again.

I placed my order for premium perfection of arrangements with one Happy Mother's Day balloon and two pink balloons. They delivered Regular arrangements and only one Happy Mother's Day balloon. I've made several attempts to contact customer service. Waited on hold for more than a hour before disconnecting.

Ordered flowers for my wife for her birthday/Mother's Day. Ordered on Wednesday with guaranteed delivery on Sunday. Paid $65 for a deluxe bouquet of their nicest flowers. Needless to say, it is now Wednesday, the flowers NEVER showed up and after countless emails to their customer service that says they'll reply within 1 hour, I haven't heard **!!! I'm beyond pissed off and this company should be out of business based on all the reviews!!! Another thing that pissed me off was the fact that when I ordered the flowers, their page was set up so funky and told me one price and had another price hidden at the very bottom of the page that added all sorts of fees.

I order flowers for my Mom for Mother's Day which was also her Birthday. I selected delivery for the day before or the day of this occasion. No delivery was made for either day. Two days later the company delivered the flowers and my Mom called me and told me that they were "horrible" and she tried to refuse them but was told by the deliverer that he was just delivering the flowers and did not work for the company. My Mom described them as "wilted" and not consistent with the arrangement I ordered. This was so embarrassing! I tried calling, but you can never get through to a person. I have received email messages but have not received my requested refund. This company should be investigated!!!

I will be disputing this transaction with my bank and filing a complaint with the BBB. My flowers were not delivered today. I want a refund and will never deal with your company again. I tried numerous times to get an answer on the customer service line and never got thru. I am so mad right now. This was my aunt 75 birthday and you ruined it. Thanks for nothing. I will make sure everybody knows not to order from you all.

I ordered two beautiful arrangements to be delivered to my mom and mother-in-law for Mother's Day. The flowers were wilted and did not look like what I ordered. I also bought the premium arrangement because it was beautiful! The picture I requested from my mom was just not what I expected to see at all. It was small and not the same. The balloons were not full and floating. They looked like they had been at least a week old! I will NEVER use this company again!

I ordered a florist designed bouquet. I ordered the deluxe flowers. I literally think the vase contained 9 stems total. It was the most pathetic arrangement I've ever seen. This is the second time I've ordered from here for my mother. But I didn't get a picture of the flowers I ordered the first time, which I deeply regret. The first flowers were delivered frozen and basically dead so my mom had to send them back and get a new arrangement. I'm totally embarrassed that these were the flowers my mother received for mother's day.

Do NOT buy form here!!! They took my money and now will not answer the customer service number or return my emails!!! The picture shows what I RECEIVED!!!

Their confirmation states the florist provided no feedback on delivery. I emailed twice and received no response. I called and waited 45 minutes only to be told that "some people yesterday had to wait 2 hours". That was my last order; I gave them another chance after their major screw up 2 years ago - not anymore. Mother's day is way too important to not get a delivery.

Mother's Day 2016 - my son and daughter-in-law said they sent me flowers for Mother's Day and I was so happy because I know money is low but they still took time to try and make me happy. WELL. THEY NEVER CAME!!! We were on the phone 5 hours between the two of us. Never received flowers and they were so mean. #HEARTBROKENFORMOTHERSDAY

Well sadly enough I guess I am in the same boat as everyone else that has placed a review on this company as I am seeing everyone saying the same thing and issues that I had. I placed an order for SAME DAY DELIVERY (even picked florists choice so I assumed would be same day for sure) since the company says they GUARANTEE same day delivery. I was delivering these flowers the day after mothers day as she didn't have such a good one and I wanted to make her feel better. Well thanks to this companies horrible customer service that didn't happen.

Do not use this company. They charge you and don't deliver the flowers. So disgusting. And I have been on hold for 50 minutes now but my call is very important to them.

Ordered Mother's Day flowers for my mother on 5/5/2106.Order No: **. Requested Sat, 5/7 delivery; flowers never arrived. Verified that all delivery details were correct. Thought that perhaps they might be delivered on Mother's Day due to high volume; I was wrong. Called Customer Service twice on Sunday. After waiting 45 mins, I hung up. Decided to send an email. Received automated response back that flowers were delivered. This was a lie. Rang back customer service, waited over 1 hour and finally spoke with rep. She said she couldn't contact florist as no one was there. No surprise since it was Mother's Day. She said someone would contact me on Monday.

On April 30, 2016 I placed an order for Mother's Day - to be delivered May 7 or 8, 2016. As of May 10th, there has been no delivery. I began contacting the company. When you track the order online and email... you get a reply that says you will hear from them within the hour. I have emailed 3 times in the last 30 hours, and have yet to get a reply. When you finally find and try the 800 number, customer service will not answer. By pressing 1, to place an order, someone will eventually answer, but then tell you they cannot help you. Do NOT use this company!!!

Ordered specific bouquet for Mother's Day. Chose them because I want the specific bouquet seen (mother's favorite flower). They even asked for the deliver zip upfront to be sure the arrangement was available. Then my mother got a generic roses/mums/lilies arrangement. Not one flower from the arrangement I ordered was in the arrangement sent.

I ordered Mother's Day Flowers on May 5th, 2016. I have contacted the company three times! I get no satisfactory response. Fist time I emailed them, waited a day. Next day I emailed them again, no response. I then called their 1-800-838-8853 number and waited 1 hour, 53 minutes, and 23 seconds. A woman named Leslie assured me that she would call me back. Never happened! Now waiting on customer service again! Amazingly, I got one email in between calls and it said that the flowers were delivered on May 5th, 2016. My mother was home all day long and never received the flowers. I paid the extra $2.99 for Friday and Saturday delivery also. My order was placed approximately at 3:30 pm on the 5th. It is their stance that the flowers were delivered, not! I even gave Leslie my mother's phone number so she could investigate.

I ordered my mom some flowers for Mother's Day. It was supposed to be a mixed bouquet with 5 balloons. When it came the flowers looked dead and it only had one balloon attached. I called customer service to complain, called 10 times in 3 days, held on for at least 45 minutes every time - no answer, I have emailed them - no answer. I am a service member and was very embarrassed for my mom to receive those flowers. I will never order from this website again!!!

My son who is in college and on a tight budget spent his hard earned money on Mothers Day bouquet that was delivered wilted and brown. It breaks my heart that he wasted his money. I have tried to call customer service and they DO NOT ANSWER their phone!! I have been hold several times for 10-15 min only for the call to drop. They do not respond to email either.

I will NEVER order from here again. It's a joke. I ordered the deluxe for my mother-in-law and they stuffed it with cheap flowers that die in a day. DO NOT WASTE YOUR TIME OR MONEY ORDERING FROM THEM!!!

First, their website is missing right scripts, because it saved the wrong search for me therefore messed up my order in the first place for Mother's day. Next, after I ordered - they are emailing and saying they cannot deliver before or on my Mother's Day and would like to do it after the holiday with complementary and bla-bla. So overpriced delivery after the holiday. OK. They did not even coordinate with the recipient (as all florists do) and just dropped off flowers on a porch when nobody was home. Their customer service is never answering their phone and now after such fiasco, they do not reply emails. NEVER use them again and DO NOT RECOMMEND AT ALL!

I have been on hold 30 minutes waiting to find out why I was guaranteed delivery Saturday, within 24 hours/ same day and the order was not delivered 72 hours later. False advertising and lots of money wasted. I may try to reverse charges on my card. This seems like a fraudulent company.

They charged my credit card. The flowers were to be delivered last Friday! My mother still has not received them. Today is Monday! I stay on hold for 30 minutes each time I call!! I have emailed 3 times and have not gotten a response!!! This is not professional at all!!! How am I to get my money back???

I ordered flowers to be sent to my mom on Mother's Day. They never arrived. Just before checking with my mom again the next day, I received an email from Fromyouflowers stating that delivery had been successful ON Mother's Day. However, my mom confirmed they never showed up. I of course called the number they provided in the email, which gave me a recording that just repeated over and over whenever I chose a certain number to press to speak to someone. I then searched the internet for information, and unfortunately found out too late that tons of people have been having horrible experiences with this company. Do not use Fromyouflowers, they are bogus!

Beware - this site will put ANYTHING they want in your chosen flower arrangement except what YOU ordered. The photos totally lie. AND, you can bet it will be of lesser quality too. I ordered my mother a huge daisy arrangement for Mother's Day because she picked fresh daisies all the time when she was a child. What she got was 6 roses, 6 lilies and tons of leaves in a small vase. Drugstore stuff worth $10 or $12 when I paid $68.00. If you don't mind all that, then go ahead and order.

My husband ordered me 2 dozen roses fromyouflowers for our 30th anniversary. The 2nd day the leaves on the roses started drying up and falling off. The 3rd day the roses started drying up. Not 1 of my roses fully opened. It has been the 5th day now and they look so horrible I am throwing them in the garbage. I know my husband paid over $70 for these flowers and could of gotten a beautiful bouquet at our local florist or even Wal-mart for less. Will never order from youflowers again. Also I called customer service and was put on hold for 30 minutes. The 2nd time I was holding for 45 minutes. They do not care about customer service.

I was online and placed an order with Fromyouflowers.com. Prior to ordering the flowers I searched the website for delivery times. I was not able to see the delivery times until after I placed my order. No more than 5 minutes passed and I attempted to call customer service to cancel my order. After being on hold for about 15 minutes I emailed the company and explained the situation and requested a callback. I called again and was on hold for 38 minutes until I had to end the call because I was at work. I’m currently on hold and I have been on hold for 26 minutes and counting. I would not recommend this site for ordering flowers.

As EVERYONE stated, wished I had read the reviews before I used this company. I used them because they say they are located in Simi Valley, but I still paid a large delivery fee. I ordered the flowers on Friday for a Sunday (Mother's Day) delivery. They STILL have not been delivered, it's Monday morning 10:30 am. I have sent them 2 emails (can't find a phone number). They say they will reply within 1 hour and still have not heard. Negative 5 stars for this horrible company. I'm going to take further action if they do not refund my money. If anyone has a phone number, I would appreciate it.

Terrible, I will never order again. Sent 2 emails and called number of times with no response. No one answers the phone or responses to messages left. Had important delivery instructions changed, which I was never able to tell them. Once we received flowers very disappointed. For the money which was $79 I would have been better off going to Jewel and getting bunch for $15. Customer service non-existent.

Ordered flowers on 5/4 for a 5/5 delivery date, well before Mother's Day on 5/8. Flowers were never delivered and my mother was sadly forgotten. I have tried to call several times to company and they never answer the phone. Calling credit card company and disputing.

This is a horrible business operating shady business practices. They cannot guarantee you delivery on the date you specify. I ordered flowers for mother's day and I had nothing delivered with no email or anything to alert me. I called them up and waited on their hotline for over 90 minutes before giving up. I received an email at 12 am saying they were unable to find a local florist to deliver to me and if I would be happy with a Tuesday delivery!

I ordered two mother's day bouquets and had a terrible experience for both of these orders. The first was a "florist's selection" which was just terrible. I think a 5 year old could pick prettier flowers. I was told by customer service that this selection is at the discretion of the florist so they could not help me. The second bouquet arrived late, even though I selected an option to have it delivered the day before Mother's Day. I ordered a larger "deluxe" bouquet and what arrived was nothing close to what I ordered. I called customer service and was on hold for OVER AN HOUR. NO one ever answered the phone. Terrible company. Awful flowers and messed up delivery.

I ordered flowers for my mother in law on May 4th for Mother's Day. I wanted the flowers delivered May 7th. Well today is May 9th and she still has not received the flowers. I called the company several times and did not get an answer. I sent an email and somebody called me back saying the flowers were delivered however my mother in law did not receive them so I don't know who they delivered them to. I want my money back. This is the worst company I have ever dealt with. I do not recommend them for anything.

Apparently people only bother to rate a company when they have something bad to say. I was so worried after I read the reviews... I ruined mom's surprise by apologizing if the flowers she received are crappy... I didn't have to and it would have been better if they were a surprise. They were great. I'm am so really not appreciating these ridiculously slanted reviews. Don't just rate a company when you have something bad to say. Rate it also when you have something good to say. Only rating negatively is not accurate or helpful. Of course you don't actually care about that, you just like to complain to get even. This is the Deluxe (medium) Springtime Flowers Bouquet with medium teddy bear. I bought this for Mother's day when they were super busy. If you bought something, relax, chances are pretty high - it will be just fine.

Ordered flowers from them. Didn't get them as promised. Haven't received a refund yet. Have called multiple times and waited for someone to answer the call, but no one ever did. Have sent close to 100 emails and still no response. I really made a mistake using this company. I didn't do thorough research before I ordered. LESSON LEARNED.

Ordered flowers for Mother's Day and was told delivery would be on May 7th. Called my Mom and she never received the flowers. Sent an e-mail and the said they would e-mail me when they are delivered. Well Mother's Day is today and no flowers! The site looked like the one I ordered from before, but it was not.

I have now ordered from fromyouflowers.com three times. I have now NEVER received my orders a grand total of three times. First time they didn't deliver on the same day order I made. No apology. No nothing. I ordered for my anniversary and they claimed they couldn't find my fiancé’s building... an office building in downtown Chicago. Then today, Mother's Day. They simply never showed up. It's 6 pm. Not holding my breath. Ruined the day.

I order flowers for Mother's Day while in Afghanistan. Flowers never delivered and company will not refund and money. Impossible situation and even the bank cannot resolve it. Just a new way to cheat and steal money from people. They had the nerve to call me and try to sell me more!

SCAM, SCAM, SCAM! They never delivered the flowers and I was put on hold for 65 minutes and refused to give me an answer- STAY AWAY!!!

I ordered Mother's Day flowers several days ahead of Mother's Day. I wanted them on Thursday. Nothing! I called customer service to find out what happened. I got many minutes of music and nobody picking up to speak to personally. I will not use this website again. I ordered for my mother and my mother-in-law. One received hers and the other did not. Thanks for nothing.

Extremely dissatisfied... Ordered flowers on Tuesday 5/3 to be delivered Fri 5/6 in time for Mother's Day. When they had not arrived to my mother as of Saturday at 5 p.m. I called customer service. After being on hold for an hour-and-a-half someone finally came on and said they were not delivered because they were not placed with a local florists. I had no idea, no one called me, no one emailed me to let me know this so I immediately asked for an entire refund at which time she put me on hold once again and came back about 15 minutes later and said that she has issued me a full refund. We will wait and see if I get it (2-3 days she said it would take to show on my credit card). I'm just sorry my mother won't get her flowers in time as I'm in PA and shes in TN! I'm so mad I actually hate this company!!!

I ordered flowers for my wife for Mother's Day and paid extra for delivery. I did receive the flowers but it was totally wrong flowers. They don't even pick up calls or inform customers that they ship wrong flowers. I am so disgusted with their service. You cannot reach anyone on the phone. I was on hold for over an hour. I really don't know how they operate a business.

I ordered some flowers this week to be delivered yesterday (Friday) as Mother's Day is Sunday. I got the flowers on time but they were the wrong flowers!! Not even remotely close to what I ordered. I ordered the stunning blue iris and received what looked like a mess of random flowers put together. Some roses and some of another flower that hadn't even bloomed yet. After trying to call customer service manyyyy times with no luck, I finally emailed them and they just responded and say they will refund my money. I guess we will see what they do.

I usually don't write reviews and I typically have my go to flower company that I use; but this time I decide, hey look at these prices for the same flowers; I figured why not. Well their prices were relatively decent and in some instances cheaper... until you check out and you're hit with fees and high shipping cost. I ordered roses and calla lilies. They arrived on time (I scheduled to have them arrive Wed before mother's day and before my wife traveled). When I took them out of the package, they looked dull and not as vibrant as they were pictured on the site. I arranged them as advised on the box i.e. cut the stems diagonally under running water, warm water in vase with flower food etc...

My flowers were never delivered. The $ was deducted from my account the day I ordered. I have emailed and called and no one will answer either. Run fast from this company.

On May 2, 2016... I placed (2) orders. Neither were delivered as scheduled, and when they finally delivered the flowers, they looked nothing like the flowers I chose for delivery. I called customer service, and sat on hold for (1 hour) waiting to speak to someone. Their Georgia supplier/store sucks! Needless to say, I will (never) use their service again. 'We care about you' my aspirin.

Ordered flowers for Mother's Day for 3 relatives. It was supposed to be delivered on May 6th. One of the flowers was delivered, I received a delivery notice on the second one and no flowers were actually delivered. On the third no flowers and no notice. They do not answer phone calls. Even though they are open 24/7 they have a recording that due to high call volume they are not answering calls. I emailed all day and no response. They are a rip-off! Do not buy anything from them. Hands down worst experience buying flowers. I should have read the reviews.

I ordered birthday cookies. The delivery that was sent did not look anything like the picture.

This company is absolutely the worst of every world. Their customer service is nonexistent. I was on hold waiting for one hour 54 minutes. I emailed and never received a response. I used the "contact" form on their website, with a "guaranteed" response time of one hour or less; no one ever got back to me. I ordered an arrangement, they took the money fast. Then everything after taking my money was like a flower delivery horror movie. NEVER USE THIS COMPANY!

I made the mistake of ordering before reading reviews. I ordered a bouquet of flowers from this company and paid for same day shipping. I was told that they would deliver my flowers by 6pm. I have not received my flowers and their customer service is non-existent. You call their "customer service" phone number and stay on the line forever with nobody answering. You can send emails to their customer service email address but nobody replies. I spent $75 on this order and have no idea when or if I will ever receive this or my money back.

I wish I would have read reviews about their company before I used them. They did not deliver everything I ordered and when I finally reached the Customer Service person they blamed the error on the florist. They promised a refund but the refund they promised was different than what I received. I called back and waited 20 minutes to speak with a representative who told me they did what they could. I explained that the refund I received was not what I was promised and she told me that there was nothing she could do. Horrible horrible customer service.

Delivered NEXT DAY and FLOWERS NOT SAME as arrangement I ordered... less pink roses. At 12 pm 5/4/16, I ordered the Pure Delight Bouquet 'deluxe', more money for same day delivery by 6 pm. When I checked delivery status online around 5:45 pm, it said they hadn't gotten confirmation of delivery yet from the florist. So I waited a bit longer... contacted the recipient, they hadn't received anything yet.

I wrote a negative review about "Fromyouflowers" just yesterday about my concerns. I said in my comments that if they came through I would re-visit this site to add follow-up comments. They did come through with flying colors. While at the door of the recipient they made a phone call to learn the recipient was not home. Rather than leave the flowers at the front door, they took the initiative and delivered the flowers where the recipient was at the time. Not only am I wowed by the proactive steps taken to ensure that my sister received the delivery, but everyone who saw the floral arrangement thought they were absolutely beautiful, brightened the entire room and put a smile on everyone's face. THANK YOU "Fromyouflowers" for pulling it through.

I ordered a succulent arrangement for my husband because he received a promotion at work. I wanted to send him something for his first day in his new office. I selected a masculine arrangement that required very little care, that is why I picked the succulent garden. I chose it from the list of options that was available for the same day delivery. It was also advertised as hand delivery in under 4 hours. I waited all day and never heard anything. When 6 hours had passed since my order and my husband was to leave work soon I submitted an email to check on the status. It said I would receive a response within an hour. When I got home from work (about 7 and a half hours from when I placed the order) I got a message on my phone asking me to return the call.

I'm a regular customer, platinum member at that. This was a very poorly made arrangement. It looks like it was put together by a two year old.

Disappointed. Order flowers for my daughter. What arrived was not was pictured when I ordered them. Not the same arrangement and much SMALLER than pictured. Large surcharge and delivery fee. Not worth the money. There are better places to order flowers. Should have read the reviews!!!

First, I should've read the reviews before put an order! I call them to make change to my order and no one is taking my phone call. I was on the phone for over 20 minutes and still no one answer me. I'm just so frustrated because this's my first time order flower online for my mother in law and don't want to screwing up.

The overall experience with his company is horrible! They aren’t about customer service, they are about making a sale whether or not the customer is satisfied. As far as the employee field they have their favorites. They don’t warn you and hearsay with false information will get you fired! Its not only bad that they are only about the money they can barely run their office. I’ve read several reviews and agree with all. Do not bring your business to FromYouFlowers or SendFlowers and do not attempt to work here! The supervisors and team leaders are **. They just walk around on their phones and notepad! This isn’t the place if you care for your friend or loved one. Choose a local florist ** or any other one but do not use the two mentioned above!

I ordered 2 separate flower arrangements (2 recipients) and paid the extra $2.99 for same day delivery as well as $4.99 to expedite delivery within a 4 hour time frame, for each bouquet. I ordered regular bouquets, thinking that is what was pictured; you have to click on the "?" to see that a deluxe bouquet is actually pictured. I placed the orders at 10:00 AM and received a call at 2:46 PM, saying one order was rejected because the florist was closed. As both were going to the same side of town, I questioned that and found that neither bouquet would be delivered because they did not have the correct flowers. I was going to cancel my entire order, but the employee said she would upgrade to deluxe bouquets, have them delivered first thing in the morning, refund the 2 earlier mentioned fees and send me 2 $15 gift cards. I reluctantly agreed.

They advertise relatively inexpensive arrangements. At the end everything is an additional charge and a huge service fee! I ended up ordering a multicolored rose arrangement which cost nearly $90 and the recipient sent me pictures of dark red, wilted roses that looked old and put together by a monkey!!! I called customer service and emailed in pictures. They never emailed me back and after holding for hours, someone came on and gave me a $13.70 credit!!! DO NOT USE THIS COMPANY!!! I have never had a worst experience in my life!!!

I ordered flowers for my mother-in-law - the deluxe arrangement ($44.99), not the regular. I'll post photos. When they send the order to the local florist, they don't send a photo - just a brief description. What my mom-in-law received, could have been bought at Walmart for $8. Plus they charged $15 for shipping and handling! An insane amount! I called them to complain and they did a "redelivery". The arrangement she received is even worse than the original. Don't trust this company! Google a local florist and go directly through them for floral arrangements.

Paid the extra for same day and local florist delivery. They claim flowers would arrive by cob, 5pm if ordered with enough time. I received an email at 7pm that they were delivered. After 2 emails and 3 calls (two of which they demanded to know not just the order number, but my cc and address information ("for verification purposes")) I waited 15 minutes and then the rep hung up when transferring. I still haven't found out where they are. But I was charged within seconds. Do NOT use this company, call a local florist.

First off, your outfit is a pure sham. I placed this order Sunday afternoon for next day delivery, and the earliest "next day" was Tuesday. My grandmother's birthday was Monday, so not only did they get there a day late, she got them at almost 5PM central time, in a box, via UPS. She had to unbox them AND the vase and set them up herself. According to the website, flowers would be delivered by a local florist. Where does it say that certain flowers will be boxed and shipped by UPS? Had I known this, I would NEVER have used your service.

I was very unhappy with the bouquet my friend received this week and the supervisor called me and apologized this morning, gave us a full refund and $50 credit. Last week's order to my friend, I was even more unhappy with and that time I was given a $15 credit. Both times, they responded by email within a couple of hours. Maybe I'll try one more time?

Flowers for my Moms Birthday - The picture of the bouquet of flowers vs what my Mom actually received are night and day. Not even close!! Very very dissatisfied!

Ordered same day delivery. Paid extra to have it early. Then they said, "Sorry, can't deliver it. We will upgrade you at no charge and deliver the next day." Well when it still wasn't delivered the next day I emailed which said they would respond in 1 hr. That was a joke. I had to call and was on hold for 20 min then finally they answered and said for whatever reason something internal they couldn't deliver that day either! They offered half refund and delivery of the next AM. At this point I am pissed and say, "No, I want a full refund!" I mean, what's the point here? Birthday was days ago! So we will see if they refund it. Note taken. Always read reviews first.

I was trying surprise my grandma for her birthday with flowers so I put in my order for flowers on Monday for Friday. During the whole process I thought this is a nice company and website, I was even satisfied with paying the $4.99 extra so the flowers would be received before 12 pm. Sadly I never received the flowers. I called them like 6 times throughout Friday and they kept giving me the runaround about the florist is backup and they are running late. No one would give me an answer on what was going on with my flowers. It was 5 pm and I called again and they said, "Well ma'am the florist is busy and the flowers will be ready at 6 pm." The business closes at 5 pm so how would anyone be able to receive the flowers? That's the reason why I paid extra so they would come early. I will never buy flowers again from them. Just find a local florist in your area. They might be a little more pricey but it is worth it!

Ordered flowers for my mother's birthday on the 13th for her birthday on the 20th. Paid the additional $4.99 for "guaranteed delivery" before 10AM on top of the $15 delivery fee. It was not like my Mom not to call after receiving flowers, so I checked the tracking status on their website. I called, waited for 10+ minutes for someone to answer, only to find out they had not been delivered... with over a weeks notice!

Ordered a birthday arrangement to be sent to my friend for her birthday, April 18th, 2016, around 9 am on Monday. At 12:30 PM on that same day, I received a confirmation email that the flowers were delivered to "my friend" (her name was there, not that they were order thru a local florist or anything). Wednesday, today April 20, messaged friend on Facebook. She never received a darn thing. I'm on the phone with them currently trying to get my friend's flowers delivered. I'm ticked. This was listed on "life care" thru my company, which is a worldwide Fortune 500 company, LTL, trucking company. Trust me the words going to get out there to not use them. The Better Business Bureau is being called as well.

I ordered a $19.99 arrangement with a add on 4.99 shipping fee and a 2.99 same day fee...thought perfect flower company. When it came to the review page it asked for me to sign in either via them or my Amazon account. I used my Amazon account, after I signed it it confirmed my order. 3 hrs later I get charged almost $43! I called the company and in very explicit detail explain how signing into Amazon didn't allow me a review anything just a straight charge as I am on the 1 click pay system and was CALLED A LIAR AND HUNG UP ON. This place is deceptive, has zero customer service and the lady was horrible. I was very nice about it even though I was very upset. Using a local place would have cost me $15 less. I should have read the reviews, NEVER USE THESE PEOPLE!!

Ordered flowers for my girlfriend to be delivered the same day because it was her first day at a new job. Flowers haven't been received still two weeks later and I was charged the full amount for this transaction. Please do yourself a favor and go to a better place for flowers. This company has terrible reviews. Don't use them - let them go out of business. They are terrible.

I wish I had read all of the reviews before I ordered an flower arrangement for my wife on our anniversary. Everyone was correct in their reviews. They charged $15 for service (to contact someone in your local to deliver the flowers). They tagged on $3 for same day/weekend delivery that you don't know about until your order is processed. Also with that $3 fee they claim that your order will be delivered by noon. Wrong again. The BBB needs to shut this company down!!!

I ordered flowers with chocolate for my daughter's first wedding anniversary. The chocolate didn't arrive - I only found out about the non-delivery because I asked her if she had gotten it. When I complained, I was offered a $5.00 refund. Since I had paid $10.00 for the chocolate, I complained again and then was offered a $10.00 refund. I asked about actually getting the chocolate without a charge, but they refused to do that. They did offer a $10 coupon for my next purchase, but buying anything else from them would be a bad idea given my first experience.

I don't know who delivered it as they didn't bring it to my door, but took it to apt office. My friend called to see if I had received it. No notice was given to as where they had left. Walked into office and saw the smallest vase and flowers I have ever seen. So short it had to be brought to my attention. What do you do when someone has sent you something? And they think it is normal, beautiful vase of flowers?

Scammers. After using them once - and getting a MUCH smaller arrangement than pictured - I was bombarded with sales pressure but then, worse, I starting getting magazines that they signed me up for without my permission and without my knowledge. Clearly, their low prices are from misrepresenting their arrangements and from selling their customers' personal info.

Said flowers would be delivered by 5:00 pm. I call at 7:30 and she said they were still on truck for delivery! It was a business delivery!

I figured I would try this company for my mom's 64th birthday. I paid for guaranteed delivery by noon because she leaves at 2. The flowers did not get there until 5:26 p.m. per the email from customer care. Then a follow up email said they were left outside the door at 4 p.m., which one is it? Regardless? I paid for delivery to be at her work by noon and it did not happen. In addition, the flowers were not up to the price I paid. I paid $75 for these flowers, delivery, and balloons. See the photo. Not only did I have to ruin the surprise and ask her if she received anything from work, but they came broken. Do not use this company!

I wanted to wish a dear friend of mine Merry Xmas and Happy New Year. It took me hours to decide on the arrangement. What she got was just embarrassing and I wish I did not send flowers at all. Not the impression you want to make.

This website is a total scam. DO NOT use them. They charge an extra fee for getting flowers delivered on time "guaranteed" and they don't go by it, then you aren't allowed to know which shop they are in so you can pick them up yourself. My flowers didn't make it... it was an absolute waste of time and money. I should've used a local florist. I called several times and the reps were extremely rude and not helpful at all. DON'T DO IT!

So I order it to be delivered before 12 and it is not there until 7:35 pm!!! She already left the door, so she just did not get the flower!!! They completely ruin our day!!

I really wish I had read reviews before using this company. I ordered some flowers for my mom's birthday and paid the same day service fee. The flowers didn't arrive on her birthday and I didn't receive any notification regarding the error, so she was searching everywhere for them. Each time I called the CS team I waited in the queue for 10 min on average and received very poor/non-energetic CSRs to help me. They said they would get flowers out to her the next day and upgraded me to a larger size, along with a $10 credit. THEY DIDN'T ARRIVE AGAIN and AGAIN no notice.

I am so upset. I didn't read these reviews before making an order through FromYouFlowers. I just drafted up an email to send to customer service and instead of retyping everything, I am just going to post what I wrote to explain my terrible experience: "I am beyond disappointed with my order. First, not only did I order "same day delivery", and it was delivered the next day AT NIGHT, but the order was not at all that was described. It looks nothing like the picture, and is nothing that the description says."

Ordered flowers at 10pm the night before and they actually arrive on time the next day. Just like others on here nothing like the picture but they were still a great arrangement. Based on what I read after I ordered I worried but feel like I lucked out that everything work out. I guess it all depends on the florist and their available product. I read other feedback from other sites - looks to be the same issue across all brokers. Guess it's a crap shoot when ordering this product online.

Didn't deliver when promised (AND PAID FOR) even with 2 DAYS advance notice! Customer service was non-existent! Terrible vendor!!! Do yourself a favor and use FTD or Teleflorist!! Avoid these crooks AT ALL COSTS!!! Flush your money down the drain rather than use these crooks.

I ordered a dozen colored roses and customized vase for my mom... a just because gift. It didn't look anything like the picture. She was so excited that I think she didn't mind that it looked shabby. I ended up paying $50 and they arrived on time, had no issues, but not $50 worth by far. The vase was "unique" in that the customization is a waterproof paper that is kept on the inside of the vase. Pretty cool. We will see how long it lasts.

Ordered flowers for family member but didn't get flower on time plus delay few hours.

I definitely wish I read reviews before spending so much money on this website. I ordered flowers and a balloon and also chose expedited shipping. Kept texting my mom to see if the flowers got to her house before 12, nothing showed up. Didn't show up in her doorstep until 2 PM. Now, the flowers looked completely different from the picture online. Definitely only had less than 10 flowers in the vase whereas the picture online showed a vase full of flowers. There are pictures provided: what I ordered and what showed up at my mom's doorstep. Now I know NOT to order from this website. Ended spending about $50 on flowers that look like they should only be $20.

I have ordered from here 3 times now. The first two times I was very pleased. The third time -- what a disaster. They informed me at 4 pm that my flowers would not be delivered because they could not find a florist. They offered me a complimentary upgrade and an apology call to the recipient. They said they would have them delivered the next day. I had to ask to be refunded the delivery fee. Still no flowers and it's 1:30 pm. I have no idea if they even found a florist. I am so upset. I called the 800 number and hung up after being placed on a hold for over 10 minutes. Unacceptable. They lost my business.

If I could put "0" stars I would! I placed an order with From You Flowers for a gift basket on March 23, 2016. The gift basket was to be delivered on March 25, 2016. On March 25, 2016, after normal business hours (so I could not contact another vendor to order a different basket), I received an email advising that they were unable to deliver the basket. I called From You Flower's Customer Service line the following day at approximately 8:00 a.m. I was assured that they would deliver the basket (with an apology) that date (March 26, 2016) and would upgrade my basket at no charge. Please note they had already charged my credit card at this point.

I wish I had read the reviews beforehand! I thought this would be a great way of sending my sister something as she lives in Florida and me in England. The flowers I ordered for her 50th birthday were nothing like the bouquet I ordered from their pictured selection. I work in a garden centre who deal with Interflora and expected the service to be the same, where the bouquets have a specific requirement - obviously not. The chocolates were also missing. They did refund the chocolates and gave me a gift certificate.

Sent my sister Flowers and Treat Tower for her birthday. Went with selections SPECIFICALLY designated for overnight delivery. Got charged the overnight fee $15 FOR EACH (I sent flowers and gift at the same time). Here comes 8 PM NOTHING RECEIVED - good thing I checked tracking after she thanked us only for a card we sent! NOT LIKE I got any notice.

I placed an order for a treat basket. What I ordered and what I received were two totally different things. After several e-mails I finally received a response today. The response stated that the local florist would be willing to re-deliver the basket only if the original basket was untouched. I find this appalling. I paid 65.97 for one basket and ordered the "premium" option and what I received was a basket full of cheap snacks. Instead of full boxes of candy like the advertisement showed for the "Everyone's Favorite Candy Basket" we received bite size candy bars, potato chips, popcorn, a few candy bars, and some small bags of prepackaged cookies.

I'm writing to update my previous review. I've been contacted by a Customer Service Supervisor, Robin **, and I'm extremely pleased with her professional handling of my concerns about this merchant, FromYouFlowers. She listened carefully and apologized for problems I had, and resolved them beyond my expectations. Whatever occurred with my order and experience was unfortunate, and hopefully, others will not have the same difficulties.

The company does not honor their 100% satisfaction guarantee. I upgraded 2 orders which were to have larger arrangement of flowers. When it was delivered the base of the vase was larger in circumference than the head of the bouquets and the flowers barely stood over the rim of the vase. Now to be perfectly honest the people I sent them to liked and appreciated them. Of course they would not say otherwise and maybe they did meet with their standards, but having paid $50 each, half of which were fees, they did not meet my expectations and therefore the reason for my request.

I cannot believe that this place is still in business and I wish I would have read all these reviews before purchasing the flowers. We were in a time restraint and wanted to send flowers to my aunt who was turning 60 yrs. old and recently lost her boyfriend of over 15 yrs. As you can see per my pic below what I ordered on the left is nothing like what she received on the right. Those flowers definitely weren't worth the $60 paid. If I were this company I'd be embarrassed by the flowers that they are sending out that are supposed to brighten people's days!

My friend lost her baby and my daughter and I ordered her flowers fromyouflowers.com and not only was our $50 arrangement much smaller than what was pictured but the arrangement was damaged. The flowers were discolored and damaged. I will never use this company again!

Ordered flowers on the 17th to be delivered on the 18th. Mother-in-law never received them nor a phone call. Wrote two emails but haven't heard back. This is so unacceptable. Will not use them again!

Please do not waste your time with this company. Ordered a fruit basket for my wife yesterday morning. Paid extra to have it delivered before noon. By 2 pm it was not delivered. Rep on the phone stated florist was running late. By 5 pm, still no delivery. I cancelled the order and wrote to the company. Received a populated email stating they were sorry. It was not personal but just a $20 gift card for my trouble. No phone call or sincere effort to resolve the issue. This company is a monumental failure in my book and I rarely ever comment on companies unless it is positive. Another company would be a much better option.

I was looking online to purchase a nice floral arrangement. I fell in love with one that I knew my recipient would love. I waited for delivery. Then my recipient reached out to me. She gave me the thanks. I was hoping she would post it on social media but then a whole day passed and I thought she forgot (she always post floral arrangements that I send to her), but then I started to think what if it was an ok arrangement. Well I visited my friend and to my surprise did not look anything near to what I had seen online. What she got looked more like a gift basket with a bunch of flowers I felt cheap, even though I paid almost $100. This is really embarrassing. Florist shouldn't post what they promise to deliver if they can't deliver exactly what we look for. Never again. Here is a picture of what I was expecting and looking for but not a basket with different flowers.

I ordered flowers for my mom. Tacked on extra service fees and then subscribed me to some magazine I never asked for. Another order today: never delivered the flowers on time, added on same service fees, a literal nightmare to deal with to get people on the phone and to get this straightened out. My girlfriend didn't her flowers, I was on the phone two different times, multiple emails back and forth - total nightmare. DO NOT USE THIS COMPANY. They are not only crooks but they are inept idiots who will screw up whatever nice plans you had to send a loved ones flowers. And if you're a guy, you'll get a year of Glamour Magazine! LOL. This company is "Idiot Central". They must have staffed this place from a mental institution and Bozo the Clown must have done their business plan. They are that ** bad.

My boyfriend got a new job and I wanted to surprise him on his second day with the Deluxe Junk Food gift basket. I paid the expedited fees for GUARANTEED same day delivery. At around 4:30 PM, when he leaves work I asked him if anything had showed up for him, he told me no... so I called them. The girl called the florist and told me "the first florist could not fulfill the order, so we are using someone else." She called me back and let me know it would be delivered the next day with an apology note and a larger quantity of items. NO offer to refund my expedited fees. Now I am starting to get irritated that I spent what was supposed to be around $30 on a gift basket of goodies to be delivered the same day... to be spending $65 (after handling fees, etc.) on a basket that might be delivered the next day. The cost was not the issue so much as wanting it to be a surprise on his second day!!

Ordered flowers for my best friend after her husband passed. They were supposed to be delivered same day. They were not. Was supposed to be sent an email with verification that was never sent. I called them and sat on hold for over an hour with them and was placed on hold multiple times, never able to talk to a supervisor. I should have read the reviews prior to ordering. That is my bad. I will never use a Third Party Florist as they do not care. They only care about money. It is sickening that these people are ripping off people in time of death, sickness and celebration and on days that are supposed to be special or honored.

Flowers look big online but not what I ordered. Tried to call them--no one pick up the phone, sent email with no answer. Worst place to do business with.

I ordered a bouquet for my granddaughter to receive prior to her piano recital. When the bouquet arrived, hours after they said it would in their ad, it was nothing like the picture of what I had ordered. It was merely four sunflowers, cut very short, put in a small, round vase, with nothing else. I contacted the company, sent them a picture of the arrangement sent, and requested a redelivery of what I had ordered. I was told I would receive the new arrangement today, Two days later. I have waited all day and nothing has arrived. I contacted this the company twice today and received a return email that "they would look into it and get back to me". On many counts, I am thoroughly disappointed with Flowers For You and their terrible business ethic.

I placed a same day order with this company on March 11, 2016, to deliver a gift to my daughter for her birthday. I paid the additional $2.99 for same day delivery. However, I was informed later that day on March 11, 2016, that the flowers could not be delivered due to the time the florist received the order. The person I spoke to from the company stated that the flowers could be delivered the next day on March 12, 2016. I informed the person that the flowers was for a Birthday and really did not care for them to be delivered the day after my daughter's birthday. I asked to cancel the order.

I ordered flowers for my sister on Thursday. It is now Sunday and has yet to receive the flowers. I was promised they would be delivered Friday then again on Saturday and nothing yet. If I am still charged for this BS order I will be suing in small claims court. What a joke of a company. Close down and do yourself a favor.

I've discovered that most florists don't deliver what they promise, but this florist in particular is extremely egregious. I purchased a money tree on their website that came with very specific accoutrements; it was the details that made me choose their money tree over other florists'. However, the one that was delivered to my sister did not have those special, more $ details, and when I wrote an email to complain I was put through a week of ridiculous runaround emails before another, proper Money tree was delivered. They sent me a discount coupon code as a means of apology for my troubles with them; against my better judgment, I went to use the code (which I've had for less than two months) to find it invalid. Everything about my experience with this company has been frustrating and subpar.

Ordered dozen roses w/ Bear and Godiva for my wife's 65th birthday to be delivered next day in the A.M. Waited all day for delivery, worse yet waited 30 minutes for customer service who gave me run around and offered 15% off. 65th birthdays don't come around very often and I was disappointed. Take the drive to the nearest florist shop... and take flowers home. Whatever you do, do not order from this co.

Worst customer service ever!! They totally suck... They messed up my order. They were not the right flowers first of all, and forgot the balloon and the chocolates. I called back to have it re-delivered and said that they will need the old flowers back... what type of business is this? I've been trying for 4 days already to see if they are sending the order today because it was supposed to be there since yesterday morning, and they always say they can't get in contact with the florist. HORRIBLE!!! Never again will I order from this place!!!

First, they will not deliver flowers on the day you want to. Then they tell you they will upgrade your order and refund you 20% of the order. Neither of which they did.

Ordered birthday flowers at the beginning of the day for guaranteed, same day delivery. They called at the very end of the day to say they wouldn't be delivered. They offered a $3.00 refund to compensate. I would avoid this company at all costs. After doing a little research their reputation became apparent. Avoid this company at all costs if you are looking for reliable service.

Ordered a bouquet for my wife to be delivered to her work. The guarantee was "before 5" to a business and "before 6" to a home. Needless to say as per many of the reviews here, no delivery before 5 and as of 6 no delivery at all. Been on hold for over 1/2 hr, and no one even picked up the phone. Companies like this need to be shut down, period. AWFUL.

My husband ordered a beautiful arrangement and had it sent to my job. Omg! Was I embarrassed! They were a hot mess, and not what he ordered. When I brought them home he was so upset. The company apologized and offered a 30% discount on future order. Which will never happen! I called the florist, rutland beard of ruxton. Sybil, the manager told me, it's in their contract with FromYouFlowers, that if they do not have what was ordered in stock, they can substitute. What!! Without contacting the customer? Well she agreed to send me out a new arrangement, which was worse than the first one. Sybil attached note read "we are sorry that you are dissatisfied with your order from From You Flowers. In the future if you go directly through your local florist, you can guarantee you get exactly what you ask for." How professional is that? Use this site only if you want to send flowers to your enemy.

I placed an order online for flowers to be delivered to my Mom for her birthday. The flowers did not show up by her birthday, in spite of ordering them to be delivered 3 days prior to b-day. I emailed the company over the weekend and did not receive a reply. I called the company on Monday and was put on hold for almost 10 mins before being told that the order "did not go through". When I asked what that meant, I was told she did not know. I asked why someone had not called to tell that the order did not go through and she said she did not know... Needless to say, I will never use this company again. Hard to believe they can survive in a very competitive business with this kind of service!

I ordered flowers for a friend who had gone through a rough week. I ordered flowers on Friday for a Saturday delivery. Friday afternoon (3/4) I get an email confirming that my flowers had been delivered on Saturday, 3/5. The email was confirming a delivery in the future. I wasn't sure if that meant they were actually delivered on Friday or on Saturday, and since they were a surprise I waited until Sunday to check with my friend. She received nothing.

While the order itself was fine and well received by the people it went to I am furious with this company. I recently started receiving People magazine in the mail which I never signed up for. I called People magazine who directed me to Valuemags which informed me this company sold my information to them. Fromyouflowers has my credit card information and I have no clue how many other companies now have my info. I am appalled at the sleaziness of this company and will never use them again. I will make sure everyone I know hears this story so that they don't get screwed either. Shame on you Fromyouflowers.

I ordered a flower arrangement for a friend that lost her mom. I paid for a premium arrangement (Deepest Sympathy Arrangement). There were no snapdragons or other flowers that were listed in the description. In fact the arrangement looks nothing like what I ordered. Called customer service to make complaint and they hung up on me. Do not order from this company!

Did I really have to give 1 star? After ordering 1 flower arrangement for my friend with cancer, I had to complain and I told them they just delivered a box of **! They said, "we will remake it." They took the first arrangement back from my friend, which was pathetic, then lied to me. I called Saturday at 3:30, they told me it went out for delivery at 2pm. Never went out till Monday. So for all my HASSLE they gave me a $12.19 credit. And a $15.00 gift card. So the company said "you can use them together", which gives me $27.19 credit. They say to click the link in the email for your $12.19 discount. So I do...

I ordered flowers for my grandmother's 90th birthday to arrive on a Wednesday. Friday rolls around and I finally ask if her flowers arrived. Nothing. I called From You Flowers - they had the florist recreate the bouquet, adding an apology note that they did not arrive on time and adding 12 roses to the rose bouquet. The bouquet arrived COMPLETELY different. Different colors, different flowers, only four roses, and a FELIZ CUMPLEANOS card with spelling mistakes in the message I'd asked them to deliver with the flowers. No apology note.

DO NOT USE THIS COMPANY. I put in an order the day before to have flowers delivered to my friend's work for her birthday. All next day I was wondering about the status of my order and I messaged fromyouflowers.com on Facebook. They wrote me back at about 2 pm and confirmed that my flowers were out for delivery. At 4 pm I get a voicemail from them. I call back and sit on hold for 30 minutes for them to tell me they were unable to find a florist in my area and no flowers were delivered (if they would have notified me earlier I would have had time to call a local florist and have the flowers delivered - at 4:30 pm it was way too late).

I ordered the "Pretty Please" flower, I received something else with poor quality. I ordered a happy birthday balloon, I received a thinking of you balloon. I paid for delivery by 12, flower was delivered around 3 PM. Tracking option online is fake. Nothing is guaranteed, total scam. If you want to mess up your celebration use Fromyouflowers.

The first time I went online to order the flowers the total added up to $34.99. I entered my credit card number and it refused it and asked for another one. It accepted it the second one and went back to the homepage and my order was gone. When I re-enter the order, exactly as I had the first time, it came up $50! Frustrated but running out of time for my mother's birthday, I placed the order at $50. My mom got the flowers it was not what I ordered! I would never have paid $50 what she was delivered. And they would not refund my money.

I googled "same day delivery" and FromYouFlowers came up top of the list. Placed an order at 11:00 a.m. for same-day delivery, opting to pay not only for same day delivery but additional fees to have it WITHIN A 4 HOUR WINDOW. At checkout, I discovered they also tacked on a $15 "handling" fee... So now my $35 arrangement was approaching $60. OK, I figured, it's a birthday surprise, and I made a last-minute decision, so I will suck that up.

I ordered flowers to be delivered same day to girlfriend, 4 hour delivery and same day delivery and 100 percent satisfaction guaranteed. What a joke. You go to track your order and there's no info available. It tells you to send email and they will answer you back within 1 hour, try more like 2 1/2. You call the number and it say you have to go online to track your order. When I finally got a call I was told there wasn't a florist available that could deliver my order and that is why it didn't get delivered same day. I checked and there are 14 florist within a 5 mile radius of where I was trying to get flowers sent. This company should be shut down for false advertisement!!

Placed an order for same day delivery. Received a call hours later saying that not only can they not deliver my order today (Saturday, which I paid extra for), they can't deliver it until Tuesday! Not acceptable! They said that they do not have a florist in the area... Really? Then why the heck did you let me place the order? You charged my credit card for something you do not even have - THAT IS THEFT!! DO NOT USE THIS COMPANY!!! To top it all off - the customer service people (two of them) were rude! Doing everything I can to get the word about this SCAM site!

I ordered flowers yesterday and paid a same day fee to be delivered to a friend whose Dad had just gone into the hospital, so I was trying to cheer her up. The website said they would be delivered to her workplace by 5 pm. Never heard anything from her, so I got curious at about 5:15 pm. I called the number on the website, no answer. It says to email so I filled out one of the customer contact form. Tried calling again, same thing. Now today I have called twice again, no one answers. I have emailed AND filled out a customer contact form and still nothing. The payment hasn't processed yet but I will be WAY MORE UPSET if it goes through and there are no flowers! Not to mention the fees I paid for "same day service".

I selected the Bright Blue Skies Bouquet, and a feeble orange and purple was delivered. Recipient was never notified of delivery; she went outside at 10:30PM to check on cats and saw the flowers. She lives in a gated community; any entrants are notified to the homeowner; no one knocked and no one called. The roses used were so open that they may have 1 or 2 days left of life. These are called funeral flowers.

I ordered flowers for my wife's birthday, she didn't receive them. I called customer service and after waiting at least 10 min I was told it was delivered. I checked again (almost 6pm), still nothing. I called again, after another long waiting I was told that the flowers were delivered but nobody was at home. This is not true. My wife was at home the whole day! I didn't get the flowers and need to wait up to 3 day to get the money back. I would never recommend to deal with this company.

I ordered flowers at 8 am, they told me they would be delivered by 5pm that day. I went online to track my flowers several times that day and no tracking info was available, and that I could email them and they would contact me within an hour. They never did. I called and they had me on hold longer than 15 min and I was at work and could not hang on. So I finally got through at 4 pm and they told me they that were just getting ready to get in contact with me because no one could deliver my flowers. They should have called me hours ago so that I could find someone else. Today is the day my niece died. Delivering flowers won't do satisfy me.

This company holds no accountability for quality or quality control. They do not require the florist to deliver the correct flowers. Awful customer service, complete lack of responsibility on all ends of business. DO NOT ORDER THROUGH THIS COMPANY.

This company is a fraud. I ordered premium roses and had them delivered to my girlfriend job. When she walked through the door I saw the size of the arrangement, I was pissed. I paid $70 for a miniature arrangement, small vase, and half dead roses. When I told my girlfriend what I paid she was like "ohh nooo, you would have been better off ordering from the grocery store." Take heed my peeps, stay away from this garbage company.

I ordered an arrangement for my mother to commemorate her anniversary to my deceased dad. (I ordered before I read the reviews for From You Flowers). After reading the reviews I was petrified of what I done. However I had a very positive pleasant experience with this company. The arrangement was exactly like I ordered and the delivery was made next day as promised. The arrangement my mom got was beautiful, the flowers were perfectly fresh. (From You Flowers even gave me a coupon waiving the shipping/handling fees). I could not ask for more. Since so many reviewers have had so many problem, I guess it all depends on which florist From You Flowers contracts with in the area you are having your flowers delivered to. Again I had nothing but a positive experience with this company. I would not have a problem in the world with using this company again.

I ordered flowers and purchased the Premium arrangement. What was sent was not even close to the number of flowers, type of vase and the arrangement was not professional at all. Do not use this bait and switch company. The worst experience I have had in a long time with an order and I think flower shops need to be investigated for this because most ordered flowers are not seen by the person that purchased them. The customer service was not responsive to even one of my questions. Photos attached. Note in the photos you can note the difference... Then realize I purchased the Premium not the Deluxe as shown from their photo. So the flowers on the right should be the top of the line.

I ordered a sympathy bouquet for my Aunt's Funeral to be delivered on the 19th and there was no flowers delivered. I tried calling them they will not answer the phone (fromyouflowers.com). I sent e-mails and every comment was different. I talked to the funeral home several times and no delivery was made from this company. I was so disappointed when I went to the funeral and No Flowers. I spent 123.97 for this arrangement and they charged my card. I feel I was one of many fraudulent cases from this Company. They cannot give me a name of who was suppose to of received the flowers at the funeral home. They need to be withdrawn from the website and credit my account.

I ordered flowers for my mom's birthday on a Saturday in the morning to be delivered (GUARANTEED) later that evening. Today and 48 hours later and still no flowers, no response at all actually. So I feel like an idiot because my gift didn't show up so now everyone thinks that I forgot to get one. Thanks to these idiots I look like one. Don't buy from these shamsters. They promise and guarantee but deliver nothing.

This is what was delivered to my son on his 16th birthday! A piece of freaking paper as card! I'm not going to say much cause my mind is all discombobulated from this situation! I'm out of town and wanted to send my son something special and they messed it all up! They need to be in court... all of these dissatisfied customers with broken hearts just is not fair. The images below are very disturbing!

I ordered a rather expensive fruit basket with candy, a large teddy bear, Mylar balloons, and regular helium balloons for my sister who recently had double bypass surgery. I paid extra for next day delivery before noon. My basket never showed up, not by noon not at all. When I tried to contact them, three emails went unanswered. I called the Contact Us number and after waiting for a considerable amount of time I was informed they couldn't tell me when it would be delivered and would not give me the name of the local florist who was suppose to be doing the job.

Do not order from this company. They never delivered the flowers. Refuse to give refund and don't do anything to fix THEIR error. Waste of time. There is no point in ordering with them. I've ordered from them twice thinking it would be better the second time and it was not! They should go out of business!

Ordered flowers for next day delivery for 83 year old birthday. They called me at 6p.m. the day of delivery and said they could not deliver flowers because florist did not have flowers in stock. I told them to deliver another arrangement and they said they could do a late delivery that day. Received an email the next day around 4 p.m. that they couldn't deliver the flowers the previous day and wanted to deliver flowers 2 days late. I called them and cancelled order! Terrible business and customer service.

I wish I could give 0 stars. This "company" is an absolute joke. They charge you out the wazoo in fees for "expedited delivery" and "same day costs" for their advertised "guaranteed delivery in 4 hours or less"... The delivery came about 8 hours later, and it wasn't even what I ordered from them!! The "premium" flower package looks like someone walked through a public park and picked whatever they could find and dropped it at my doorstep. I'm almost embarrassed to give this to my girlfriend. If you're like me, you're browsing all the 1 star reviews after ordering from them, and you're immediately regretting it.

I've ordered flowers online day before my friend's birthday. Paid for expedited delivery between 10 am-noon. I've called my friend with birthday wishes at 1 pm, thinking the flowers were delivered already. They were not delivered!!! I called customer service and they said they will be happy to refund my expedited delivery fee. I asked for the update on delivery. I was told they didn't find florist who would take order. I'm in Texas - flowers were going to Portland Oregon - the largest city in Oregon! They asked me to pick another set of flowers because they have difficulty finding florist who has correct flowers. I've ordered red roses and carnations. After being on the phone with customer service for 30 minutes, while they were calling around to find the florist, I got the answer that they can do order for tomorrow. What's the point? Birthday is today! I cancelled the order and called other service. Grrrrrr...NEVER AGAIN!

Worst experience. Not on time. Didn't even deliver the whole order. Worst people at customer service. Never use them.

I bought some flowers for Valentine's day on fromyouflowers.com and they send me a mini version of what is promised online. A ripoff. Also the balloon that came with it was deflated. I paid $83 dollars for a $10 dollar small bucket of flowers and a deflated balloon. Horrible. Donttt buyyy anything with themmm!!!

The most dysfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on Google Maps and it popped up no problem. She said she will let the florist know that it works through Google... fine... simple misunderstanding.

I will never use this company again. I ordered flowers for my fiancee to be delivered ON Valentine's Day and they were delivered on Saturday Feb. 13th in the morning. My fiancee was out of town until the night of the 14th so the flowers just sat there for almost two days before she got them. I was even charged extra for them to be delivered on Valentine's Day and they were not. The Florist even called me on Saturday asking about the delivery and I told them they were to be delivered on the 14th and their response was "I have no idea. I'm just calling to confirm the delivery." So stupid. I would recommend not ever using this company EVER!!

I pay $189.32 for two dozens of roses pink and red with on the moon vase and oreos with strawberries dipped chocolate. Well, I received the item on time but the roses are all red, sunburned, full of signs like scars and some almost dead, the vase is supposed to be a pink vase with love phrase but they send me a normal glass vase (that cost less that one that I paid for) with a piece of paper with the love phrase, with the flowers come a personalized Valentine Card that I believe was something more than a piece of paper printed with a printer and cut really bad. Pass to the chocolates, the oreos are the only good thing I think (the box is still closed), the dipped strawberries looks old, the strawberries' foliage look really bad and dried... The website report for flowers and chocolate all fresh etc... Is not fresh and is all in bad conditions.

All I can say is OMG! I ordered 2 dozen roses "hand delivered". These things showed up in a box from UPS! Pretty much a flower kit. Do it yourself. At very best these things are grocery store or gas station roses. NEVER EVER EVER again. Do yourself a favor and go with a trusted knows florist. These are absolute garbage. $98.00 up in smoke. Worth $20 tops.

Was buying some flowers for Valentines day. They have a nice selection but the pricing is AWFUL. Spent $65 on some flowers. When they arrived, I contemplated whether throwing them out. I got about $15 worth of flowers for 4 times the price. VERY dissatisfied with my purchase.

I ordered 24 long-stem roses in a vase with a balloon - and was charged over $100. You can see what I got for this money below. When I complained CS took no responsibility, did not admit they did not send me one single red rose, and said "as a favor to me they will offer me a 50% discount on my order" - when I believe the flowers I did get are worth about 25 bucks. THE WORST.

The company was very easy to work with and delivered flowers in a timely manner just a few hours after the order was placed. Several flowers died within the first 24 hours but the company kindly replaced the bouquet with a new one. There were supposed to be two additional balloons a 9 and a Three for my mother's 93rd birthday. They were not delivered apparently because the specific shop could not fill that part of the order. The company credited back that cost after contact and sent me a $15.00 gift credit. While the delivery was not perfect the company did stand behind their product. I do believe they have some system errors that could be worked on to prevent future problems but the company was very responsive and I would use them in the future.

It's a sad story & this company does NOT care about their customers. I ordered flowers for my wife, who was filing for divorce from me, for Valentine's Day in hopes of winning her heart back. Around 3:00 pm, I sent my wife a text to ask how she liked her flowers only to receive a text back asking me what I was talking about? I had received a confirmation email at around 1:45 pm stating they had been delivered! I called and they stated it was en route. Why get a confirmation around this time when it actually hadn't been delivered? When I called again around 4:30 (my wife works until 6 pm) I was told the same thing. Waited and 5:30 came around... nothing! Called for the third time & on hold for over 20 minutes had to cancel my order. I asked for a supervisor & was told that they could not transfer me to one!