fromyouflowers.com Reviews

I ordered flowers for my mother's birthday for arrival on the next day. I clicked on the option that’s says it’s a business which according to their details, Business means they guarantee arrival before 5 pm of delivery date. The day of Delivery, it was 4:45 pm and flowers had not arrived. I check on the UPS tracking website and it showed a message saying “The apartment number was missing/address was wrong and they were delayed because of such.” I immediately call FromYou Office and verified they had the correct number.

First you call a phone center in the Philippines, where you can't understand them or they can't understand you and god forbid they have to do research because they will put you on hold then hang up on you. I paid to have flowers delivered yesterday before the funeral today and it was not delivered. The funeral starts at 9am it's now 8:45 and the funeral will start in 15 minutes and no flowers. DO NOT BUY FROM THIS PLACE... This is a funeral and they can't even do the, this is like adding salt to the wound, and when you call they can care less and ask you what you want to do... Now we look like someone that did nothing to send a sympathy "sorry for your loss" flowers. I should have checked their reviews before ordering... PLEASE DON'T GET LURED OR TRUST THE LOWER PRICES, what good is it if they keep the money and send no flowers...

I ordered flowers for my grandma's birthday from fromyouflowers.com before I looked at the reviews, after seeing all the negative reviews I was worried that it wouldn’t show up on time or the flowers would be dead. I ordered a florists bouquet and only got the regular size with no upgrades, and same day delivery. I was very pleasantly surprised when the flowers arrived, they were very pretty and fresh. I ordered them at 9 am and they arrived at 2 pm. Definitely worth the money and my grandma loved them!

First of all the flowers showed delivered and weren’t; so I called customer service and they put me on hold. They got back on and said they could not reach the florist and it maybe dropped off with a neighbor; it’s a business not a residence. I had to clarify for them so they obviously do not look at your order when speaking to you. Second, it finally showed up an hour after it was “confirmed” delivered. It was not the right bouquet or vase and when I emailed them they gave me a $4 refund? Why not just fix it and have the florist do it again especially for my anniversary...

I ordered flowers at 1 pm for same day delivery. They did not deliver the flowers on the same day. I called to make the flower delivery for before 11 am the next day. I called at 10:30 and the florist did not answer. I called at 11 Am and the flowers still had not been delivered. The representatives said they were not sure why the flowers had not been delivered. It's frustrating when you're trying to surprise someone with something nice and it turns into a hassle. The representatives on the phone did not seem to have knowledge of how to help. ABSOLUTELY RIDICULOUS! DO NOT ORDER FROM THEM! THEY'RE UNRELIABLE!

I ordered flowers the day before I needed them sent for a very special occasion. The flowers were never sent, the delivery was not attempted, the customer service lady informed me they tried but can't see why they weren't delivered (lie!), and the person was home all day so if a delivery was attempted they would have gotten there. No phone call received, they just took my money and no delivery. They say they will try tomorrow, so we will see, but it doesn't matter anymore. I am so angry these people are allowed to even sell or have a website... such frauds! These flowers could have easily been purchased through any of the local florists as this was for someone in a nice area in CA. No excuse for no delivery!!!

On 8/9/2018 10:00 a.m. CST, I ordered deluxe floral arrangement for the funeral of a very dear close relative to be delivered on 8/11 a.m. On 8/9 in the afternoon, rec'd. an email advising the flowers had been delivered & I immediately called, speaking to Julian. She put me on hold, came back saying she had called the delivering florist & said the email was sent in error & flowers were scheduled for the 8/11 a.m. delivery-this was an absolute lie as the flowers never arrived for the funeral. I called 8/11 p.m. & spoke to Cindy & Alicia (who said she was a supervisor)... These reps. were so cold & refused any assistance or explanation. On 8/12/18, I rec'd. a From You Flowers email w/ no name signed saying they could not find a florist to deliver the flowers-another lie-funeral home called all florists in the town & no one rec'd an order.

I placed an order on the morning of Wednesday August 22nd for a funeral being held at 10:30 AM on Monday August 27th. It would seem to me that would be plenty of time for a delivery seeing as they offer "same day delivery". My order was not delivered to the church for the services and I instead received a call 3 HOURS after the funeral stating that they could not be delivered because the funeral was too early. My question is, why could no one have told me this BEFORE the funeral? We would have been more than happy to make other arrangements for the delivery, either having them delivered at a different location or on a different day. I am VERY dissatisfied with my experience and will not recommend this company nor use this services again.

I bought flowers for a special birthday and had them sent to her work. Only the order address got messed up even though I filled it out twice. It showed that it was supposed to be delivered to the sender’s address! Didn’t show up at either place so I called about it. They showed it delivered at 2 pm at my house. I told them I had need home all day. Then while I was on the phone with them, I got an email saying they’d been delivered at 5:30. Nope. No flowers. Called Amazon because I used Amazon Pay. I knew they would hold them accountable. They sent an email right away to the company. Finally at 7:30 that night the flowers arrived. Wrong vase and missing some flowers but at least they got there finally. Quite honestly I don’t think they would have if I hadn’t gotten Amazon involved.

Never received the flowers for a funeral. My children ordered flowers for their grandfather’s funeral. The flowers never arrived. Later that day I received an email from them saying that they could not find a florist they could fill the request. I had to call just to make sure that they would refund my credit card. So short story my kids' grandfather died they sent spray of flowers. Which Were never delivered. I would never use this company again. I thought they were florist. I did not know they farmed out their business.

I should have read the reviews, but surely I did not or I would not purchase from this From You Flowers. The first time the flowers were not delivered on the day, and I found out that the florist car broke down. I accepted to be delivered the next day. The b-day flowers I order for today delivered was not again delivered. When I called at 5 PM the customer service Kerryanne showed no empathy and kept on saying my order would be delivered at 6 PM. Then I asked her to call the florist to check, and obviously, she put me on hold for 10 minutes until she decided to come back and tell me that she talked to the Florist. Yeah, obviously, she did not. Her tone and attitude were very unfriendly and cold, to say the least. But, then I think it must be horrible to work for a company that all you get are frustrated customers. Save your money, do not order any flowers from these people.

I never leave a review. However, the experience with this company was so horrific I needed to warn other people. DO NOT, I repeat, DO NOT order flowers or anything from this company. I wanted to give some flowers for a family member. Ordered flowers the night before to be delivered the next day. The third party was having problems getting the "right" flowers in. So what should have been delivered the next day, turned out to be NEVER.

I ordered a deluxe $50 bouquet for my friend’s 21st birthday because I moved away and wasn’t able to make it to celebrate with her TODAY. I paid for the same day guarantee (morning delivery before 12pm) and it came out to $76 total which I did not mind paying as my love for her is priceless. I wanted to surprise her and From You Flowers ruined everything.

I have attempted to use FromYouFlowers twice this year for family funerals. Both times the flowers were either extremely late or did not arrive. The customer service team offers nothing other than an apology for the inconvenience. This past weekend, I ordered expedite flowers from my father for his brother's funeral. I was promised the flowers would arrive early Saturday morning hours before the viewing. At two pm in the afternoon, literally when I was in the car driving to the funeral home, I get an email (not a phone call but an email) telling me that the company is sorry but that the flowers cannot be delivered. So immediately I go online to see if I can find a local flower show to fulfill the order and I realize that all the flower shops in the area closed over 2 hours before I received this email.

Ordered flowers for my mother's birthday, which is on August 23rd. I placed the order 3 days ahead of time. I couldn't wait for her to get them! I finally got a delivery confirmation in my email around 5PM that day. I called my mother to see how she liked the flowers. She said nothing had ever arrived, she even took a walk around the neighborhood to see if they were on someone else's porch. They were nowhere to be found. I called the company, in which they told me the florist was now closed. They stated they would "upgrade" me a size up for the inconvenience. She didn't get her flowers until the next day. She liked them, though I was not impressed, especially considering this was an "upgrade". But I could not be more DISAPPOINTED that she did not get them on her birthday.

Fromyouflowers.com should really investigate their third party vendors, however, I should have done my part and read these reviews other than the ones posted on FYF website. I am beyond livid with this company and I will NEVER use this company again, I will grow my own flowers first. I did get a refund, but after ruining my friend’s mom home-going service there aren’t any words left to say only through tears.

Not reliable at all. Paid for an expedited service and never even received the purchase. Basically, ruined my plans for the day! Customer service was understanding. However, that does not take away the fact that I waited all day to never even receive my purchase. I will never use this company again and I will NOT recommend anyone to use this company!

I ordered the large spray on stand for my cousin's funeral services in Maryland, not only did they arrive 20 minutes before the services ended, they arrived late containing only 7 flowers and a wrinkle ribbon and too small to fit the stand it came on. I never been so embarrassed in my life. When I call the company, they refunded me ALL of my money, yet it did not erase the memory of disappointment of my love one service... PLEASE STAY AWAY FROM THIS COMPANY. Wish I had read the reviews prior to ordering.

I ordered a special set of flowers for my wife. I received an email stating that the flowers were delivered. I called my wife's work and of course they did not get them. I wrote an email asking why they said they were delivered when they were not. Their response, "thank you for ordering from us. We have received notification that the flowers were delivered at 5:15 pm. We hope you enjoy the order and do business with us again." First of all! It was 4:34 pm when they replied. Complete and total lies! They offered to send more and all these other great benefits because they DO NOT REFUND all of your money. Only 20%. Which I doubt I'll get. I have posted a pic of what my wife finally received and what I thought she would get. FRAUD! FRAUD!!!

If I can rate this company with no star I would. Today marks the second time I’ve purchased flowers from them and have not delivered on time. It’s now after 6:00pm. The florist is probably closed and I still have not received them. I called customer service who tried reaching the florist and no one picked up. Duh. They are closed. Website I ordered from states residence deliveries are from 9am-6pm. That’s **. Still haven’t got them both times. The first time they delivered the next day after ** on the phone. The customer service line sucks. They wouldn’t give me a refund. They tried to offer me a future discount. I tried tracking my order online and it wasn’t even displayed to track, but when I called they can see I placed one. I will never buy or recommend this company to anyone. Stay away and don’t waste your time with them. Pay more through another website. You will get what you’ve ordered and on time.

I ordered a teddy bear/balloon combo from this company to be delivered to my girlfriend for her birthday and am profoundly disappointed with the results. For some reason, the gift package was delivered in a Kate Spade shopping bag - even though nothing in the gift came from Kate Spade. My girlfriend, who is a public elementary school teacher, received the gift during a staff meeting. Seeing the shopping bag, she and all of her co-workers naturally assumed that I had gotten her a designer purse for her birthday. Of course, I had not. Nor had I ever heard of a Kate Spade purse. But, believing that was the contents of the shopping bag, when she opened it in front of her friends to find the tiny bear, half-deflated balloon, and pitiful box of drugstore-grade chocolates inside, everyone erupted in laughter. She was humiliated.

I purchased one dozen long stem roses to be sent to my client and paid extra for Saturday delivery. I follow the tracking number for Saturday and found that they deliver the flowers to the wrong address in a completely different town. When I called Customer Service and explained the importance of it being there on Saturday they told me it would cost me $60 to have it delivered as same-day service on Saturday. I explained that I did everything I was supposed to on my end and the ball was dropped on your end, and I need to be made whole – it was a time sensitive delivery that’s why I paid more. After an hour on the phone with the supervisor they said they might be able to get out there on Sunday but at the latest on Monday – completely missing the important occasion.

I ordered calla lilies for my girl to be delivered on 8/18/18, and they delivered white roses. When I emailed them about their mess up, all they can say is, "We will give you a 30 percent refund", really. My girl does not like roses... bad company people... beware.

I ordered a regular size spray that cost $8 less than the deluxe spray. They only show the deluxe size spray on their website. There is no way to see the regular size spray. The deluxe spray had about 50 flowers on it. There were 16 flowers on the regular size spray that was delivered to the funeral home. When I called to let them know, they want to give me a 10% discount. Next time I will order from ProFlowers.

Today was my 1st anniversary to my sweet wife. I called this morning to have them be delivered for our dinner at 6 annnd no flowers. I called in and they said they have never heard of my name or my delivery address. So I called my bank and it turns out I had not 1 but 2 75$ charges to my bank. I only ordered one but yet was charged for 2... Freaking messed up man. That night I was trying to enjoy our dinner and forget about this shindig, and got a call from my bank that my debit card info was being used... The number I called was 800838853 (or something like that). Do not call this number to order flowers. Go pick flowers from the park before they screw up your life.

I ordered a flower delivery to a sick friend in the hospital. She in return sent me a picture of the flowers that don't resemble the ones I paid for. I ordered the premium bouquet at $61. I in turn called customer service to complain that they looked nothing like the website picture and only had 12 roses and greenery. She responded the picture on the website was a "SAMPLE" and roses are $5 a bloom... I said, "It says that nowhere on your website. I wanted what I ordered."

This is the 2nd day in the row that From You Flowers has not delivered the flowers that I have ordered. These orders were placed with my American Express Platinum concierge service. However, the credit card was charged both times. Do not use this Company.

This is literally the first bad review I've ever left, but I was disappointed enough to create an account to do so. I ordered a same-day delivery gift basket for my friend on his birthday because we both live in different states. It was literally a small basket with a few packaged cookies and one balloon. At the order page, the total was around $35-40. At checkout, it suddenly jumped to $70 with the added fee for delivery and handling. There was a message that ensured delivery within 4 hours of ordering, so I went ahead and placed it. They sent me an email later that day to let me know that the delivery could not be made.

Just tried to place a order for my anniversary for tomorrow delivery. When I went to check out price jumped up with delivery charge of 15.00. But then have a click tab to say sign up and save with free shipping which navigated me to another website for free shipping. Had to start a trial of 14 days to get it. Filled out all the information, Credit card info and was charged 1.57 for it too. Go back to fromyouflowers.com site to finish check out and click purchase and told can't be delivered tomorrow.

I just sent some flowers today, 08/14/2018, to my wife for our anniversary. It's VERY DISAPPOINTING to see what was shown in the picture was NOT what was delivered. It had only two roses & a bunch of ugly white looking flowers. It wasn't colorful at all as I expected & was displayed on their website. Refrain from using them unless you wanted to be disappointed as me. I will never order from them again. I feel they scammed me.

I have NEVER sent such a terrible company with such horrible service. No promise - and there were several - followed through on. They are great on taking your money immediately then you must wait 3 to 5 days for a refund on an order they could not deliver on to begin with. The funeral visitation was missed, then when they apologized by insisting they would send complimentary flowers to the service THAT DIDN’T happen EITHER. Beware and stay away!

I ordered a peace lily floor plant for a funeral to be delivered the next day. Credit card was charged. Next day received a phone message that the fromyouflowers.com didn't have any peace lilies. All other websites did. They wanted to pick out their own vase of flowers without me seeing it and send it a day late. Couldn't get a supervisor to talk to me. Said they would call me back and they never did. Very indifferent about it and couldn't care less about the inconvenience to me. Canceling my account with them. Please do not use this on-line florist... you will be disappointed.

I ordered a get well basket and get well balloon for same day delivery. After asking and figuring out the basket ordered was not delivered by that evening I called, but was assured it was on its way. Later I called again and was told I'd get a call back shortly, that never happened. The next morning I was told it would be there by noon but by 2 pm it was still not there. I called again and spoke to a supervisor who offered me a discount hence 2 stars instead of 1. The delivery was made about an two hours later.

My mother was on a vacation for her 51st birthday and I wanted to surprise her with her favorite flowers (Sunflowers). I found a great bouquet and was happy with the discount ($10 coupon). I was happy to see that next day delivery was possible and began to place the order. 1st red flag: When it came time to pay I saw there were additional charges that were not advised to me initially and it took my total from $40 to $70 but I went with it because I was in a rush and completed the purchase. 2nd red flag: I could not locate any additional information about where the flowers were coming from and how they would be delivered. I searched all over the website. I wish I would have searched reviews!! I call the resort and have them prepare to receive the beautiful bouquet of Sunflowers and place them in my mothers room.

I ordered a simple arrangement of flowers since I just found out about my friend's loss. The whole point of this company is 'same day' delivery. I was told that my order would be delivered the next day because I had missed the time window. Well, it wasn't delivered the next day either because I was told that they were out of irises and roses. The customer service agent who called me wasn't articulate and I had trouble understanding her. The substitution flowers were not adequate either. So apparently the order will be delivered on Monday while no one is home. I'm leary that my friend will receive a crap arrangement which in turn will make her feel worse. I should have paid more with another company to have the peace of mind that the delivery would happen as expected and be just as beautiful as advertised.

My daughter ordered flowers for my birthday. Apparently, the original flowers were delivered to the wrong address. When the company became aware of that, they sent me a $20 bouquet. My daughter paid $80. The company is a rip-off. They are hoping people will think they are part of 1800FLOWERS. They apparently are based in India. Scammers! Beware of this company.

PLEASE READ!! I wish I had read the reviews before even considering to use this company. According to my order receipt, the flowers were supposed to be delivered by 6PM August 3. August 3, 2018 6PM: No flowers. 6:30PM: No flowers. 7PM: No flowers. I checked the status online and it said "scheduled to deliver." I called the customer service. They put me on hold to contact the flower shop. Came back on the line and said the shop is closed now. "So where are my flowers?" They said to give it a few more minutes--it might be delayed with traffic. Okay we are one hour late but I'll wait.

I wish I had looked at the reviews before ordering. Overall, very disappointing in terms of timely service and quality of product. Recently experienced some medical issues. Wanted to send my wife a small token of my gratitude and appreciation for all that she's done. Purchased the highest quality arrangement, I.e., good, better, best. Went online and ordered from fromyouflowers.com. It was important that the flowers be delivered before 12 noon so I willingly paid the up charge for expedited delivery as well as the up charge for next day delivery.

I ordered flowers on Tuesday for my aunt's funeral on Fri at 3pm. They guarantee next day delivery... this was 3 days later so I thought def be there in time... Friday comes and it's 2:30 no flowers. 3pm, 3:30, 4 finally 4:30. I call customer service. The website kept saying delivery scheduled. Needless to say flowers never came. They said the florist accepted the order but never made it. They would be able to deliver tomorrow to the family's house, why the heck would I want that?? I got a full refund and a $20 gift card. Happy about the refund but could give a crap about the gift card because I will never order from them again! They should have still made my flowers and attempted to get them to the service. It wasn't until 6pm and there are literally 3 florists in my town all very close to the funeral parlor. I do not recommend these people and I will not ever be ordering from them again.

The whole experience was fine. My sister did receive her flowers the same day. But oh man, I’m a bit embarrassed of the actual bouquet she received. Looks so small and not even the same flowers. I paid for the bigger bouquet and looks like smaller than the smallest advertised. Will never order from them again.

I ordered flowers because they were advertised to be same day delivery within 4 hours. The receipt I was sending them to was only at her location for about 5 hours before leaving out of town. I placed the order and immediately following I had a customer service person call the florist to make sure the 4 hour window was valid. I was advised they would be delivered within 4 hours. After about 3 1/2 I called again and asked the status because the recipient would be leaving in about an hour and the whole point of these were for her to enjoy them for a little while before she left. I was told they were en route and should arrive any minute. Finally at about the 5th hour I found the recipient had left and no flowers still. So I simply call customer service back and request a refund.

I ordered flowers a week ago to be sent to my daughter on her birthday. They showed the flowers “delivered “ on their website, when in fact they did not. I then called and they told me that they tried to contact the recipient before delivery. Another lie. They had my contact info and never called or emailed me about this. They also accepted no responsibility for their mistakes.

I ordered flowers for my aunt's funeral on Wednesday to be delivered Friday before 5 pm. The flowers didn’t arrive until 7:30 pm. The company From You Flowers was very rude when I called customer service. I asked to speak to a supervisor and was hung up on. I called back and was told I couldn’t speak to a supervisor and that the flowers was returned because nobody was at the house. Now that was a lie! The driver never came to the house at all. When he did show up at 7:30 pm he was very rude to my grieving family. I will never use this company again. People please beware of this company. They are really terrible.

My husband sent flowers to me for my anniversary and I was in utter dismay because the balloons were handed to me and immediately dropped to the floor. The card was wet and told to have a good day. Totally disappointed... he better not send me ** else from these cretins!

I spoke with someone on 7/26/18 who said they guarantee the delivery of my funeral floral arrangement to Leaks Funeral Home on Cottage Grove in Chicago before the wake of G. ** 7/27/18. She went on to say they deliver an hour before the wake and verbally assured me that they would arrive between 9am and 9:30am. Since this was the only flowers been sent from my family, I asked several times "Will it arrive before the wake", each time I was told "We guarantee delivery before the wake." I placed the order around 8 or 9pm July 26th for delivery the next day after being reassured that everything would be taken care of. Called the funeral home at 9:30am July 27th was told me nothing had been delivered.

Ordered flowers to be delivered next day. They ran my credit card and called back at 2:58 P.M. to verify payment info. Called back after 3. They verified info and said delivery couldn't be made till 5 days later unless I wanted to pay 6.99 more for Sat delivery. No one could help and I said, "Well just cancel the order." and the lady already ran my credit card!!! How do you call to verify payment info to make sure it is the correct person before processing a transaction but you already processed the transaction???!!!

Ordered flowers to send to my girlfriend in California (I live in NC) back in May without any issues. Placed an order last night for flowers (To the same name and location) and received a missed call from the company stating the order was on hold and to contact them. Called and spoke to someone that transferred me to their "finance" department who asked me all of the normal verification questions but was then told that the "bank" would have to fax them card verification (And I explained that there was no bank attached to my card but whatever).

This is the worst experience I have ever had sending flowers. FROMYOUFLOWERS IS TOTALLY UNRELIABLE AND HAS CAUSED OUR FAMILY EMOTIONAL DISTRESS. I asked them to send flowers to my sister in law for the first wedding anniversary after my brother's death. They just did not deliver them. They also said they would deliver a flowers larger flower display on another date - they also failed to make this delivery. Rating - zero stars.

If I could give this company a zero I would. First they never delivered the flowers I ordered to the funeral home. After countless times of talking with representatives they finally agreed to send to my loved ones home. So embarrassed that my flowers never made it. Then they tried to lie and say they were delivered. And to top that off after all this, I spent $80 and the flowers were so small. Nothing like the photo. I ordered the biggest one. Ugh so frustrated. Don’t ever order from here. Shameful.

FRAUDS!!! DO NOT BUY FROM THIS COMPANY! I bought flowers based on red roses as the focal point. I even paid for a larger bouquet than I initially was going to purchase. Above is the bouquet BEFORE the upgrade and the other is what she received. TOTAL CRAP! I could have pulled flowers out of a trash can and come out better -100. Poor.

This would have been fine if I ordered the generic version but I went for the premium for my anniversary and what we received wasn't even close to the picture. The blue flowers never bloomed. I even paid extra for expedited delivery and what did they give me back? A measly 15% that didn't cover the delivery. I will never order from this site again. Down below a pic of what I got compared to what I ordered so you can make up your own minds.

My dearest friend had to bury her daughter today. Two days ago I ordered a casket spray and a floral arrangement to go beside the casket. The funeral was at 2 pm today. I paid for expedited services to ensure delivery by 12 pm. At 1 pm, I called the online service through which I ordered the arrangements. I was told that the flowers were in the truck and were assured the flowers would be there before the service. At 1:45 pm, I called the service again and were told the local florist was not answering their phone to give an update. I asked that they try calling the florist again, but instead of doing this... the customer service rep hung up on me.

I will never order from this company again. I placed an order on Friday for same day service and paid the additional fees to have the order delivered. Since it was coming to a place of business the order should have arrived by 5:00pm. Well, the 5 o'clock hour came and went and no order was seen. I called their customer service and was given a discount and a coupon of $10 to have my order rescheduled for Monday. I agreed to this only if my order would be delivered Monday morning as this birthday gift would have passed at this point. Monday morning came and went and again still no deliver.

Wanted to surprise my sister on her 40th birthday with a large floral arrangement. The flowers were never delivered and when I called the company 2 days after they were supposed to arrive they offered me a ten dollar coupon and 10% refund, and rescheduled the flowers to be delivered the next day. I thought I should get refunded at least 50% because they weren't delivered on the specified day and I had to call back to even get them to delivered at all. The most that would be offered was 30% so I cancelled the order to get a full refund. Very disappointed.

I am very disappointed. I specifically paid for same day delivery and paid the expedited fee so the flowers would be to my sister before 1 pm. No communication on their end and terrible customer service when I called to ask where they were. THEY UNILATERALLY decided to ignore the expedited delivery and said they called her and she will be at the office till 5. THE FLOWERS WERE SUPPOSED TO BE A SURPRISE. Not sure where they get off.

I ordered same day delivery to a friend who lives out of state. What she received & what I ordered were 2 very different items. I contacted the company upon which they immediately replied and gave me a small refund. ($9.00). I replied that although I appreciated their “generosity “, I had spent over $50 & this was not satisfactory. To their credit, they did offer to re-deliver. I hesitated as I did not want to use the same florist. But as I had already had spent $40 (after refund) & they didn’t offer me a credit, I agreed.

I ordered flowers to be delivered to the hospital and paid extra for same day delivery. The flowers were not delivered and fromyouflowers.com claimed they called the hospital twice and a room was not assigned. REALLY? Following surgery my relative was wheeled to the parking lot or coffee shop? No room assignment? They didn't contact me at all. Bad service, no delivery, no contact... No more business from me! EVER!

A friend ordered flowers online https://www.fromyouflowers.com. They choose this local florist shop (Mary Lu Fresh flowers). The guy that delivered the flowers. When no one answered the door to accept the flowers, he tried to open the front door, he then proceeded to open the open the side gate and went to the backyard. We caught him on camera looking around the yard and tried to open the sliding door. A neighbor car alarm went off and startled him, he walked fast back to the front, left the flower in front and drove off. Confronted the florist owner. At 1st, she was asking to describe the guy and his car and denied it was her employee. Told her we have him on camera. Not acceptable actions.

I ordered from here 2 weeks in advance for what I wanted. I paid the EXTRA $5 for expedited service to get there before 12 so my flowers could be sent before my mother in law left work on her birthday. Well it was already 2:00 and the flowers still hadn't arrived and she leaves work at 3:00. If I knew they didn't commit to expedited delivery I would of just sent them to her home. But instead I got flowers sent to someone that was no longer at work. I am very disappointed with the service. I did receive a refund of my $5, but it was a complete waste of money to get flowers from this place at all because my flowers were delivered to someone that wasn't there to receive them. I will not be ordering from here again and I recommend you don't waste your time with the place as well.

My husband ordered an arrangement to have it delivered to my job. It was supposed to be a yellow mug with the smiley face on it. Instead I got a plastic white vase with a smiley face drawn on there with a sharpie!!! And the flowers were on the verge of dying!!! Shame. The worst company ever!!!

Deceptive pictures promise you one thing and deliver another!!! I will never use them again. When I complained the cavalier cow bag offered me some paltry BS discount; I said, "I want nothing more to do with you, why would I make another purchase of your product??!!" Deceitful and Over Priced!!!

HORRIBLE quality and service. They advertise a beautiful picture and deliver a VERY BAD bouquet, less stems than the one promised, TERRIBLE quality... and then, when you complain, they simply say: “Ok, I’ll give a 15% refund”, which you still end up paying more than any other service. They sent me another bouquet, which was WORSE than the first one. I’ll NEVER, ever buy from this company again. You should be ashamed!!!

I ordered flowers on July 7th. It said same day delivery as of July 12th. They have never been received. I emailed and called. They continued to lie to me about it being delivered. They never contacted me until I emailed them. I called still. They kept saying they couldn’t deliver to a ICU. The hospital will accept them and give to family, they had the person's contact number to ask about delivery but never called them. They don't want to issue a refund but I am fighting that. Never buy from this place.

I ordered a plant arrangement in a nice ceramic pot and paid extra charge for early delivery, instructed before 12 pm. The delivery did not made before 12 but rather it was about 4 pm. But worst they deliver wrong product, not what I paid. I have attached photos what I ordered and whats being delivered. The actual plant arrangements delivered was in a basket cheaper than what I paid. See the difference of the attached photos.

My husband order me a Say it with love bundle. It was 3 days late. Our anniversary was the 7 of July not the 10 and the bundle was more like it said I hate you bundle. I will upload a photo of what I was suppose to get and what I got. I would of gave them no star but the chocolate was good but not 123.88 good. Never again. I could of made my own bundle and went to dinner for that price???

After 1 week of an "overnight rushed order of flowers" my girlfriend never received them. I called the company and asked for a full refund! They kept sending emails saying they will be delivered on certain days and still no flowers! PLEASE DO NOT ORDER FROM THESE PEOPLE. SAVE YOURSELF THE AGGRAVATION AND LETDOWN.

I ordered a bouquet of flowers at 8:45am and paid for express delivery. Before completing the order I ensured that all information was correct because it was supposed to be a surprise. However, they printed the wrong information and when they attempted the delivery they called me and told me that no one by that name works there. This is BS because my wife has been there for the past 4 years, so that tells me that they didn't attempt to deliver them at all. So now the flowers will be delivered "later today" according to customer service. I am very very unhappy and this is the first and last time that I use this company.

We ordered flowers for our daughter in law. We paid over 60.00 for a sunflower bouquet. When we saw the picture of what she got it was not even close to being what was pictured! Not only that they turned brown faster than any supermarket flowers! We emailed the company our complaint and a photo of what she received and they didn't have the decency to even respond! Never again.

I have used From You Flowers in the past with generally good outcomes. My mother was diagnosed with cancer today, so I placed an order for same day delivery flowers to let her know I was thinking about her. I selected a florist designed arrangement, and, in the past, I have contacted their customer service email address to submit particular requests, which have always been passed along to the florist. This time, however, I received a generic response saying that they trust their florists to create a nice arrangement.

My husband sent me a dozen red roses for our 23 wedding anniversary, they showed up wrapped in paper. No water or refrigeration, instead of a dozen roses they sent 9 and added carnations! When my husband saw what was delivered he was not happy at all and I must say I was somewhat disappointed since he does not send flowers often. Supermarket roses are prettier than what was delivered and half the price. When he called they offered him a 20% discount! Are you kidding? Again most florist would redeliver or not charge. Save your money. They advertise 100% guarantee but it's not and sadly special occasions you do not get do overs!

Fromyouflowers told me it was too late to cancel order, but refunded $9.50. Item was finally delivered on Monday about 5 pm. I am sorry I didn't check with this site first. I will never use them again.

I ordered a large arrangement of flowers late Saturday night to be delivered the next day, paying two additional fees to ensure it would be delivered on time (as it was guaranteed). The next day, I received an e-mail telling me my delivery had been delayed a day. This was an issue, because the person who I was having the arrangement delivered to works during the day Monday, and only Sunday delivery would have worked. I called them and told them that since it was delayed a day, the flowers either had to be delivered after 6 p.m. on Monday or during the next weekend. They told me over the phone that they left a note with the florist making sure the flowers would be delivered after 6. Also, they told me if she wasn't home they would bring the flowers back to the shop to be picked up after I specified they can't be left outside.

Today I received an email from management notifying me that they are issuing a full refund as an apology for the debacle that we experienced. I appreciate them manning up and taking responsibility for the errors. I recant my previous post.

They promote free shipping but they charge a "service fee" that I didn't even see until I got the email receipt. Very shady. I will never use them again! I'm going straight to the local floral shop. Also, their Google reviews look false and I can't figure out how to review them on that platform.

Please look at the pictures and then ask me why I'm in shock. $78.96 For this!!! It doesn't even kind of resemble what was supposed to be delivered. I am waiting to see if they respond to my email for a FULL REFUND! This is embarrassing and I can't even give this to the person it was intended for. WHAT A SCAM.

I’m only leaving a review because I paid extra to have an arrangement sent to my mother that varied only slightly from the picture. The picture is night and day difference from the terrible bouquet she received. I’m so disappointed in the arrangement. I will never use this company again. And whoever the florist was that did the bouquet should be ashamed of themselves. I would suggest not wasting your money with this company. Teleflora was 300% better and worth the money.

Ordered a plant Friday morning and paid extra for same day delivery. Friday evening at 7 pm I receive a call saying they couldn't deliver it today so they would be refunding my same-day delivery charge, an additional 20% off and promised to deliver it Saturday. Saturday evening comes and I receive an email stating that it has been delivered. I spoke to the recipient Sunday morning and they couldn't find the plant anywhere and even checked with neighbors. I call and they give me the same story and offer me another 10% off. At this point, I was done so I canceled the order. Upon telling their customer service lady that I wanted to cancel, her whole attitude changed and she was very unprofessional. All in all, I should have done some research on this company before placing an order as my story seems very common among others. Never again.

This was my first time using this company. I purchased an arrangement for my father's funeral service. I even requested that it be delivered a day earlier just to make sure there were no mistakes. I order the flowers, received confirmation, money was deducted from my checking account. And I received an email that the flower had been delivered. When I arrived at the service I didn't see the flower. Something was telling me not to confront the funeral home but to wait and call the florist. The customer service rep checked and found out that there had been a problem and the arrangement had not been sent. They offered a thirty percent refund and another plant. Unfortunately, that was the last day for the service. They did refund my money. If they knew there was a problem why didn't they contact me? I just wanted to put another beautiful flower next to my dad. Never will I use them nor recommend them to anyone.

FromYouFlowers.com charged a premium to deliver the gift I ordered same-day... No problem with that, though their charge was pretty pricey. They offered an extra charge to ensure delivery before noon, which I paid because the recipient was going to be away from 2pm onward (for the whole day and following weekend.) The gift didn't show up until 5pm and naturally the recipient was long gone. They still haven't responded to requests to remove the charge (both email and phone) with a "we're looking into it" placation.

I ordered a floral arrangement for a co-worker that was leaving on Wednesday June 19 to be delivered to her job on June 20. The site guaranteed same day delivery between the hours of 9-5. The arrangement was not delivered. I called customer service after 5 pm June 20th and they apologized and stated they would send the arrangement to her house since the office closed at 5 pm and it was already after 5. They also offered 30% refund on the order and guaranteed the arrangement would be delivered to her home the following day. It's now Thursday after 6 pm and she still have not received the arrangement. I called customer service again and they apologized and said they would deliver them Friday. I canceled the order and requested a refund. I will never use this company again.

I ordered a premium bouquet of the European floral for my sister's birthday. Although the bouquet appeared to be a standard and not premium size when delivered, the bouquet was beautifully arranged and arrived within the expedited timeframe and I was impressed. Considering, after I placed this $70 order for a premium bouquet and needed it delivered within a four-hour time frame, I read several negative reviews and became extremely skeptical. I feared that my sister's flowers might not arrive on time, but they did! This was all that I truly wanted was for her flowers to be delivered to her at work. She loved the arrangement and was very surprised and pleased. I am appreciative that I had such a positive experience with this company and I would definitely order again in the future.

I am from Philippines and it was my first to order a flowers (fromyouflowers.com), the process was really smooth. My boyfriend received it on the right time and date. I highly recommend this site and I will order again soon. Thank you for the excellent transaction.

I had placed an order ON Friday 6/15, to be delivered THAT DAY before 5:00 pm as an opening night gift for a friend. I was of course charged for shipping/handling. They were NOT delivered on 6/15 as they were supposed to be. After stalking Fromyouflowers.com for 3 days, they were incredibly rude - and escalating several times to a manager. The order was FINALLY delivered on Monday 6/18 and NOT to the recipient. They just left them with a random stranger (they had the stranger sign for them).

My mom had surgery on Saturday and I wanted to send her flowers. They had me pay extra for speedy delivery and same day delivery. On Saturday I got an email that my order was delivered. This was not the case. No flowers were delivered. Today is Monday 6/18/18 and still I had to call them 3 times before I was able to get an answer. They wanted to give me $5.00 off coupon. Really??? No. I had them refund all of my money. After 45 min on the phone they stated that my credit card would be refunded 1-3 business days. I have no words on the amount of stress they added to this very difficult time for me with my Mom being so far away. Terrible and disgusting customer service. There are plenty of reputable companies out there but this is not one of them.

Please do not order from this company ever. They are liars and their orders are not what it appears online. Here is my story. I have ordered from this company many times. They played me couple times but I was never more mad than this last time 6/15/18. I have ordered a fruit/chocolate basket for my mom as a holiday gift and to congratulate her on becoming a citizen. My order was placed Wednesday 6/13/18 to be delivered on 6/15/18 and I paid $60 because I didn’t care. It was my MOM.

I paid almost $60 for a sympathy bouquet for my friend when her mother passed away. I made sure to pick an arrangement that WASN'T colorful because I thought it would be distasteful. The picture of the one I picked was beautiful and full. When my friend received the flowers I asked her to send me a picture because I'd never used this flower company before and I wanted to make sure she received what I ordered. When she sent me the picture I was so embarrassed. The arrangement looked like something my 2 yr old daughter could put together. The few flowers that used were bright colored and not what I ordered. I'm very disappointed and will NEVER use this company again.

I ordered a gift basket that was to contain various cheese items, pepperoni, and snacks that go along with that. The picture showed Cabot cheese. I got KROGER brand cheese and a basket that was 1/2 the size of what was depicted as well as horribly wrapped. Not as many items received either. I paid $70 for something that looks as though it cost them $25 to make. DO NOT ORDER FROM THEM!

I ordered same day flower delivery and it's now 3 days later and still no flowers! I thought it would be a nice surprise to pick the florist choice bouquet but now I'm worried about that choice, I hope they make it right because I am very upset over this!

I've now had two separate instances with this company where they FAILED to delivered as promised. The first was for my step-mother's funeral where I ordered two standing arrangements and the spray for the casket. I only received 2 of the 3 items ordered. When I called to follow up on the missing item, they responded that they were not able to complete the order as promised and would I be satisfied if having the missing item delivered to the deceased member's spouse!? What is my father going to do with an standing spray of FUNERAL flowers at his house. After several rounds of going back and forth about the credit, they finally issued a refund with apology.

I wanted to send flowers for my mother's birthday and by happenstance I came across From You Flowers. My mother’s birthday was on a Sunday and they claimed they could be delivered on Sunday. The day of her birthday I kept waiting for a notification from them or my mother that they were delivered. After speaking with my mother at 7 pm with no mention of flowers I decided to check my email. They sent an email that evening letting me know they could not deliver the flowers that but could as soon as Monday which was clearly too late. So on top of the additional $14.99 charge they added to the bill for delivery that was not stated in the pricing they couldn’t even get the flowers there on time. Very unhappy! Clearly I should have checked their reviews before choosing them. Looks like very few were happy with their choice using them! I’d advise not to use From You Flowers if you want your flowers delivered on a specific day.

I ordered a Peace Lily for my future daughter in-law's grandmother's funeral. I was shocked when I saw the actual plant they received, it looks nothing like what's pictured on the website. It show a large plant in a basket sitting on the floor, what they received was a very small peace lily in about a 5" round plastic throw away pot, wrapped in foil paper. I am very disappointed with the plant for the money. I will not use them again. I could have purchased this at Wal-Mart and saved my money.

Placed an order over phone to “Fromyouflowers” for a spray for my aunts funeral. She had no children and it was up to us to pay for funeral. I was trying to cut another run to do since, I had so many other things to prepare for the funeral. I went online and saw that they would deliver same day and Sundays. I called instead to avoid miscommunication. I asked the customer rep that I needed by 2 pm tomorrow (Sunday). Was willing to pay extra. She told me she would put in the request with placing the order. I checked online. The order status-delivery was scheduled Monday from 9-6.

I ordered flowers for my sister that was having surgery. The flowers she received looked nothing like the flowers I ordered online. They used a lot of ferns where the arrangement online was mostly flowers. I was very disappointed. Also, I ordered a Get Well Soon balloon and she received a Best Wishes balloon. When I complained to the company and asked for a refund, they offered a $10 gift certificate and a $5 credit for the wrong balloon. I would have preferred some type of credit because I will not be wasting any more money ordering flowers from them.

I ordered the florist designed bouquet and scheduled delivery for a Saturday. However UPS failed to find the address saying it was incorrect. I had to speak with UPS and verified the address was correct, but the driver failed to find the house for some unknown reason. Therefore, delivery was delayed until Monday. When the flowers did arrive they were on the dry side, but the person still enjoyed them. I contacted FromYouFlowers and they offered to provide either a full refund and $10 certificate or a partial refund, certificate, and reship new flowers. I went with the latter option but they never sent new flowers. So I had to call back several days later to complain. However at that time they still honored the full refund. Although I had issues with UPS, overall it worked out fine.

Ordered flowers for mom's birthday. Was suppose to be delivered on Wednesday. Was notified around 330 that day they could not get the flowers. No local florists had them. Then was promised they be delivered by noon the next day with an upgrade, it was going on 2 pm. No delivery. Finally at 4 pm Thursday they were delivered. This place is totally unacceptable. There is no excuse for not delivering your order when they are suppose to. You order flowers for special occasions and the date you pick is when they should be there. No excuses.

I ordered flowers for my daughter in law on Tuesday. They were not delivered on Tuesday not, were they delivered on Wednesday. I called the company the first thing Thursday morning and was assured me they would be delivered today. Thursday afternoon called again to confirm and the sales reps tells me they will not be delivered until Friday. I requested to speak with the supervisor and all he can say is I am sorry. I run my own business and know this is not acceptable. If he worked for me or my company he would have been fired immediately. It must not take much to be a manager or supervisor there. Please beware from ordering from this company. I have NEVER HAD FLOWERS THAT TAKE 4 DAYS TO DELIVER and order flowers quite a bit. THIS COMPANY IS A COMPLETE JOKE. I will cross post so hopefully others will see this.

I went online early in the morning to order birthday flowers for same day delivery to a family member with balloon and gift card. Paid extra for delivery. Received an email at noon advising they were delivered. Called family member at 2 pm to ask if she received them and she advised nothing was ever delivered and she was home the whole time. Emailed company and received an auto generated response of "we'll check into it". Called 30 minutes later and customer service male advise it was delivered and he had to check with the florist to see who signed for them.

I ordered flowers to be delivered to my mother for mother’s day. They were NEVER delivered, so I had to call them. The girl on the phone lied and told me they were out for delivery. After 15 phone calls and 3 days later, yes THREE days later the manager promised me they would upgrade my order and double the amount of flowers. They finally delivered the very old, puny little five flowers they put together in a vase, and called them an arrangement. Every single one of the customer service people I spoke with lied to me, they never apologized, and when they finally were delivered they were the most pathetic arrangement I have ever seen. Do yourself a favor and order from another company! DO NOT USE THIS COMPANY!

I ordered a Dish Plant on 6/1/2018 to be delivered on 6/2 to a friend in the hospital. I filled out the information online, typing in the correct recipient's name. I received an email confirmation with the wrong recipient name. I called immediately to correct the error and they assured me it was corrected. I asked for an email confirming that and they said they couldn't do that. It was not corrected, so I called a second time and was assured again it was corrected. This time she offered to send me an email showing the correct name. I did receive that email. The next day I received an email saying it was delivered to the correct name. Got suspicious because my friend never said anything.

When my wife posted a picture the flowers she received from FYF saying thank you to me, my jaw dropped and I got hot and itchy immediately!!! I was embarrassed she received an arrangement that my five year old could have created better and much prettier!! I contacted customer service and they said they would make it right and would re-deliver yesterday. They never showed up. I spoke to a Deon today and said he would make sure they would be out today! We will see!!!

Ordered a bouquet at about 9 am. Paid 50.00 for it (pretty normal). It was a spur of the moment thing, a just because it's Saturday thing, I had realized that I hadn't done it in a while for my wife. They said it would be there by 4 pm, it was, but not where I had sent it. The flowers never made it to my wife's work though it said they were delivered. My wife (after the surprise was ruined) went to every coworker and no one had seen any flowers that had been delivered. Customer service was polite and courteous and refunded my money. I wont use them again ProFlowers wasn't any different the last two times I've used them either so maybe I will just start picking them up and bringing them myself from now on from the local florist.

Charged me extra for delivery before 12. Didn’t deliver before 12! Then when they delivered they delivered someone else’s package which wasn’t even flowers. It was a balloon and a card for a man. So they messed up my whole anniversary surprise. And when they finally brought the right thing back it was nothing like the picture which I also paid extra for . Deluxe and it was weak as hell!!! Please save yourself!!!

My Mother passed away on May 16, 2018. I called "Fromyouflowers.com" on Wednesday, May 23rd and purchased a casket spray and two standing sprays (One with a ribbon that read "Momma" and another with a ribbon from my children that read "Gramma") - which came to a total of 620.92. All were to be delivered to Ullrey Memorial Chapel in Yuba City, CA by 05/24/2018. The funeral was to take place at 1:00 pm on 05/25/2018. As I was driving down from Idaho on Thursday night after work, I got to the funeral home at 12:30 pm on Friday May 25th. I spoke with "Randy" the Manager of the FH and signed documents. Then, with the rest of the family - I went to visit with my Mother.

Placed order for a funeral arrangement to be delivered to funeral home. The day of the funeral after the funeral had started I get a email followed by a call telling me they can’t provide the arrangement! They offered to send the arrangement somewhere else at a later date...ARE YOU KIDDING ME? Why would I want to send a funeral wreath to someone! Save yourself a lot of embarrassment & shame & use someone else. Prices were no cheaper than anywhere else & they certainly are not dependable. A fail on my part for not reading reviews beforehand & an epic fail on their part for making promises they had no intention of fulfilling.

Prices are deceiving, service charge is way too high! Won’t be using them again. Rather see just one fee for delivery & handling fee. Actually why even have a handling fee, that’s what they get paid for. I’m sure they’re handling flowers all day long! Maybe try and find people who speak English more understandable.

I called FYF because I have used them in the past with just minor problems (delivery time later than expected). I had an unexpected death in the family and the funeral had to be put together very quickly. This company advertises same day service, this was service for the next morning and I knew it may be a challenge to get flowers delivered. I did NOT order online because I needed to ensure that the flowers were delivered at 9:00 for the service at 10:00 and I reiterated this several times to the customer service rep on the phone while ordering. She assured me multiple times that the flowers would arrive on time and because she assured me I did not go with plan B to buy my own flowers and make arrangements myself. 9:00 came and went, no flowers arrived.

Please stay away from this company! I ordered a PREMIUM PINK CHAMPAGNE BOUQUET with balloons last Sunday (May 27, 2018) for my friend’s 30th birthday with the same day delivery (as it says on their site) with expedited & weekend fee but they delivered it Tuesday. I understand they couldn’t deliver it since it’s Sunday then holiday the next day.

I never knew for sure what choices I had when I was buying them online. Then it only gave me about $15 dollars off and charged me like $18 dollars to deliver them.

I have never been treated so poorly by customer service. I have attempted to use your company a few times and every time it ends up being worse than the first. I had a credit from a previous error on the companies part and sent birthday flowers to my children’s grandmother. When I learned they were delivered to an unknown name. Talk about mistake. Ok no biggie. Let me have them sent to a different address or I want a refund. No more credits because I will not be using the company anymore. The agent just literally kept saying the same 4 things over and over. When I finally asked to speak to a supervisor I was on hold for over 10 minutes for her to return and say no one is available.

I ordered flowers on May 17 to be delivered on May 22nd, my granddaughter's graduation. They were not delivered on the 22nd, 23, 24, 25... never delivered at all. I spoke twice with their customer service and they could care less. This company is unreliable on every level. Never use this awful company.

BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY. Had to make multiple calls and attempts to track order that was never delivered. Finally insisted a credit be issued and demanded I receive confirmation that my order was cancelled before I would allow customer service representative to hang up. Will cancel with my credit card if order is not refunded. This is only a call center; NOT a FLORIST. DO NOT ORDER FROM THEM!

I ordered a beautifully depicted deluxe sunflower arrangement for my mother’s hospital stay. What was received was a few sloppy roses and carnations. When I notified customer service they apologized and said it would be rectified the next day. Grossly they had an employee grab the flowers from my sick mother's room stating, “These are not for you”. Never replacing with the ordered or any flowers. Gross.

This service is a complete scam - buyer beware. 3 failed deliveries and multiple customer service later and still no flowers. What started out as an intention to smooth a loved ones pain turned into a total let down.

I ordered a bouquet from Fromyouflowers for my mother, to be delivered on or just before Mother’s Day (May 13, 2018). I received email notification on Saturday, May 12, that the order had been successfully delivered that evening. This was untrue — my mother never received her flowers and, accordingly, my Mother’s Day gift to her did not happen. I spoke to a Customer Service reps on Monday, May 14 (I didn’t record the name) and was told the delivery would happen. It did not. I called back on May 18 and spoke with Stacey, who told me the flowers would deliver by Monday, May 21 — they did not. I called that afternoon and spoke with Analdo in Customer Service. He told me that they would deliver yesterday, May 22. They did not, confirmed by both conversation with my mother and your online order tracking record.

For Mother's Day I ordered a PREMIUM boutique, which is an upgrade from the Deluxe that is shown. The 1st delivery looked nothing like what I ordered. The color scheme was completely different. The vase, which was supposed to be clear, was a box wrapped in floral paper. The floral arrangement was smaller than the one in the picture. From the picture online I could count at least 8 small roses of one color and 4 large of another. What was delivered had 2 small roses of one color and 3 small roses of another... But to them it was an upgrade. They first offered $10 off of my next order. When I said that was unacceptable they offered to re-deliver the arrangement after the florist received a new shipment of flowers. I didn't know that this meant it would come after Mother's Day.

I had a terrible experience with this company. I decided to give them a try because of the beautiful pictures of flower arrangements on their web site, their low advertised prices, and guaranteed same day delivery. NOTHING COULD BE FARTHER FROM THE TRUTH! I ordered this for someone who just had surgery. I ordered it to be delivered Monday. I had to call Tuesday night to see what was going on. I was told that they tried to deliver Tuesday, but were unsuccessful. On Wed. they called me to say they didn't have the right flowers for the arrangement and needed to substitute. So they did not even make the arrangement when they claimed to have tried to deliver.

I ordered Mother’s Day flowers from this business. The picture on their website was 12 beautiful flowers in a vase. I understood the case cost extra and was fine with that. What I wasn’t fine with is that the roses were delivered in a UPS truck and in a box. My mom had to cut the long stems off each one to put them in the vase. The color wasn’t even accurate. I was so embarrassed. They were on sale for $24.99 and by the time I paid for the vase, tax, and “delivery”, it was over $51.97. So 12 roses in a box with a DIY vase kit and UPS delivery? Wished I would have done further research. Do NOT trust this company unless you want to be embarrassed.

I ordered flowers for Mother's Day a week before. Then 3 days prior they tell me it will be 2 days late. Then they tell me it will be the next day. Then the next day. Finally I get a call telling me they don't have any florists in the area and cannot deliver. So we're a week past Mother's Day and my mom gets no flowers. I cancelled and used ProFlowers instead.

I will never use FROMYOUFLOWERS again, and I recommend you stay away from this company. They missed the scheduled delivery of flowers to a funeral and did not even tell me they were unable to find someone to fill my order until after the fact. Called customer service, was continually put on hold and even had their automated system say my order was scheduled for delivery and hung up on me. I was eventually able to get a full refund, but I strongly recommend you find someone else for your flower delivery needs.

I normally do my due diligence when considering a company with which I lack experience. Caveat emptor!! The website looked so inviting, the product pictures so impressive, same day delivery "guaranteed" on so many items with relative fair pricing... If only I had taken a moment to do some research, I would have saved myself time, energy, money, and embarrassment.

I ordered 2 dozen yellow roses for my mother-in-law, she loves them. I was anxious to hear from her about the flowers. She was kind enough to "thank me", however, she told me that some of the flowers were wilted and the petals falling off - this happened the same day the flowers were delivered. I was so embarrassed. The response I received from the company was very disappointing. They could have offered to deliver fresh flowers, but instead they're giving me a 20% discount. I also have to agree with the other reviews I just read - when you're purchasing the flowers, it does not tell you that they have a separate fee for the vase, the shipping and handling fees are outrageous. Extremely disappointed - DO NOT recommend, will NOT use them again.

Flowers not delivered four days after they were due (for Mother's Day). Communication by phone was not possible. Emails chasing were responded to fairly quickly but with very little care or regard for the situation. Promises were made to upgrade the flowers and deliver on a different day but this never occurred and I had to chase and request a refund. I would never ever give this company my custom again.

I just ordered flowers for Mother’s Day. First they were several days late & then my mother showed me a picture of them. I was SO embarrassed I wanted to cry. They were nothing like the picture. Somewhat wilted, not full & just downright embarrassing. You guys should be ashamed of yourselves for even delivering such a thing. I will never order from you guys & will never recommend you to anybody! They were only going to refund 30% of my money back or upgrade the flowers $10 & resend them! Really? Aren’t you embarrassed enough you want to resend them? NOBODY waste your money on this!

No Star, Unreliable. Ordered birthday flowers on May 7 to be delivered on May 16. On tracking it noted that my order was due to be delivered but IT WAS NEVER DELIVERED. I called at about 10 pm and asked for a full refund but that hardly compensated for the fact that my birthday thoughts and present were not delivered. I was told by the telephone rep that an order was sent out to a florist but no confirmation was received. If a company cannot follow up on confirmations it's a badly run company.

I ordered flowers for my friend that lost her baby and it took them a week to deliver and when they did deliver it wasn't even the flowers that we asked for and I called back three days in a row and they said they would have them next day ship. Never did I get them until a week later. After the fact made me very upset and they still weren't as pretty as a picture. Not sure really why there's people still have a company. Unprofessional people's hung up on me but rude attitudes. I would even give them a star. I hope other people see this and go to different place. I got stuck with the supermarket flowers I could have got cheap. SMH.

Ordered flowers to be sent to my wife on Valentine’s Day that were not received on 2/14 2018. Some flowers that I did not order were sent late that evening to my wife’s job which were nothing like my order! I received a complete refund.

I ordered flowers for my Mom for Mother's Day, and paid extra for the "upgraded" bouquet which included a balloon. Not only did the delivery not include the balloon, the bouquet looked like flowers you could pick up at a grocery store for $9.99 shoved into a vase (no arranging). When I emailed them about the missing balloon - they gave me a $5.00 refund (the price of the balloon). I also sent a photo of the sorry looking bouquet. No offer to make it good. They suck - and their half-hearted apology (blaming the florist) was a joke. WORST FLORIST EXPERIENCE EVER.

They don't even deserve a 1 star --- I placed my order on 5/8 for a delivery for my 5/10 (my sister's birthday). I then received an email on 5/11 mid day saying, "We are sorry. Your order will be delivered on 5/15." I called them on 5/11 after received the email and sat on the phone for 55 mins before the manager said, "We will refund you your money and send a complimentary arrangement to your sister before 5/15 with a note of apology and we are sorry."

I ordered flowers on the 9th May, supposedly delivered on the 12th May for Mother's Day but you ruined the surprise and gave me so much stressed and inconvenience! What a shame FROMYOUFLOWERS.COM! You promise a good service but it was otherwise! I tracked, called many times and you gave different reasons such as it was already delivered, or the system had some glitches, etc etc! WORST and POOREST SERVICE! NEVER AGAIN.

I, like many others, ordered flowers for my mother on Mother's Day. I had no issue with delivery - I paid extra for Sunday delivery and they were delivered on Sunday - my issue was with the product itself. I ordered the Sunrise Bouquet. I also upgraded the bouquet from "Regular" to "Deluxe" which was $10 more. Unfortunately, the only thing "Deluxe" about this mess was the overabundance of greenery they STUFFED into a ridiculously small vase strangling the actual flowers in order to make the bouquet appear larger! I added pictures of the wilted and sad flowers after only two days, as well as the greenery, which is their idea of "Deluxe". In light of the non-existent customer service, the disrespect toward their customers and their sub-par product, Fromyouflowers should be forced to shut its doors.

I ordered flowers for mother’s day and selected the flex shipping option so the delivery could be made Saturday or Sunday. The first order of flowers arrived Saturday afternoon, but were almost dead. I decided to call the customer service number and request a new bouquet of flowers to replace the almost dead ones. The customer service call was pleasant and they said they would send a new bouquet of tulips two days later. Two days later the new flowers were sent and they were BEAUTIFUL. I know that ideally the flowers would have been beautiful the first time, but with the heat and the Mother’s Day rush, it was understandable that they were to be desired. What matters is that the customer service was great and I was able to get a new bouquet sent ASAP with no questions asked. I would order from this company again in the future!

I ordered flowers on Tuesday, May 7 for my Uncle's funeral on Friday, May 11. The flowers were supposed to be delivered on Thursday, May 10. I received a call Thursday afternoon at 4:30 (6:30 pm where the flowers should have been delivered) letting me know that the local florists were no longer accepting orders for that delivery date. The flowers should have already been delivered by the time they contacted me. I argued for 45 minutes with the customer service rep who wouldn't let me speak with a manager. Several times I was put on hold. They offered to deliver the arrangement to the house. (Who wants a funeral spray on a stand in their living room?) They also offered to send a basket to the funeral parlor after telling me that the local florists ran out of flowers because of Mother's Day.

I would NEVER recommend using this company to anyone! I order a specific Mother's Day arrangement, and what was delivered was pathetic... I tried many times to call Customer Service could not get through. I emailed them only to be promised of TWO different re delivery dates! Nothing was ever redelivered... I requested a refund, which they just emailed me a day later and said the refund should take 1-3 business days! We will see!

I ordered my mom an arrangement Friday morning to be delivered to her job trying to surprise her for Mother's Day. When she got the flowers they were wilted and looked nothing like what I ordered. Sad.

I purchased flowers for them to be delivered on May 12th and I even got a delivery confirmation; but my mom never received her flowers at all. Customer service is uncooperative insisting that the flowers were delivered. Every mom wants flowers so no one would have time to lie by saying that they didn't receive them if they really did. My mom said no one came to her home with flowers. I will never use this company again. I want my money back. I'm extremely upset.

I ordered two arrangements on the Friday before Mother's Day, paying the additional fee for the Saturday or Mother's Day delivery. My order was guaranteed to arrive on either Saturday or Sunday. I checked the status of my order on Sunday morning- both arrangements were still scheduled to arrive that day. I rechecked the status again around 10:00 am. One of the arrangements changed to a delivery date of Tuesday (3 days after!!). Are you kidding me? The other arrangement made it on time, looking nothing like the display in the picture I ordered.

This company sucks! I ordered my mother in law flowers for Mother’s Day over a month in advance and they NEVER showed up. After 6pm I called them since it was guaranteed delivery by 6pm. I was on hold for over 20 minutes to wait to speak to a supervisor who was apparently too busy to pick up the phone. They told me the delivery would take place by 12am, meaning my mother in law would have to answer the door in the middle of the night for her LATE Mother’s Day flowers. I gave my number to the idiot I was talking to, to have the supervisor call me back. I was promised a call within 15 minutes. No call ever came through. The next morning I called them to let them know I want a refund.

I'm so upset, I have been using this company for years and I've always been satisfied. My floral arrangement wasn't delivered and upon calling them they don't want to issue my refund and I'm TOTALLY UPSET.

At the risk of redundancy, 1 star is being way too generous. Ordered Mother's Day flowers online on May 10, 2018 and paid extra for "guaranteed" delivery on Saturday, May 12. My email order confirmation had said residential delivery time window was 9:00 AM - 6:00 PM. When the flowers hadn't arrived by noon on Saturday, I logged onto vendor's site to track my order. It showed the status as "Delivery Scheduled" and "Waiting for Delivery Confirmation." When the order hadn't arrived by 5:30 PM, I called toll free number. Completely automated--no opportunity to speak to live person. After entering my order number, the system repeated the "Delivery Scheduled" message.

Wasn't the exact same flowers I ordered but nice... The presentation was not good because he had the balloons in a bag but that had nothing to do with fromyouflowers. It was the florist... I thought I was getting Godiva chocolates but it was Russel Stover. Either way it was ok. I would order again.

Ordered flowers for mom. Delivery date was supposed to be on 5/12. I received an email that the local florist didn't have what I ordered, so they made a comparable substitution. (I have no idea what the substitution is). Delivery date rescheduled for Sunday 5/13. Mom never received her flowers. I called this morning and was asked if I wanted them to put in a re-delivery order. What??? Yes!!! I was told she would get them first thing this morning. I said I wanted a refund of the $15 handling charge. Nope. Only $7.50 is authorized via store credit. I told them that a store credit is unacceptable because I will NEVER use them again. It is the second time this has happened. They did refund my credit card, but as of this writing, she still hasn't received them. I will stick with ProFlowers.

Ordered the "Stunning Pink & White Lilies" for a Mother's Day Gift. What she received was anything but stunning. The flowers comes boxed. The glass vase was cracked. The pink lilies were skinny and more of a small filler type lily, but there were already wilted and dead looking. The white lilies were already turning brown and several stems were broken. There were also two orange tiger lilies in this ugly skimpy bouquet. The orange lilies made the half dead pink lilies even more noticeable. So embarrassing. I would never use this company again. I am asking for a full refund, and I will let my credit card company know that I didn't get what I paid for. Just terrible!!

I placed a $50 order on 05/08 for delivery on 05/11. The flowers were received however they were wilted with brown petals. My mom tried to call the company to fix it, as she didn't want me to know the flowers were dying. However, since she didn't place the order I had to call. I called on 05/11, the girl was foreign and VERY hard to understand. She said a re-delivery would be made on Saturday 05/12. Well, Saturday passed and nothing - I decide to let it go until Sunday - Sunday passes and nothing. I called this morning, spoke with yet another foreign woman (she was a bit easier to understand) and she said re-delivery isn't until Tuesday. Are you ** kidding me!? TUESDAY - these were for Mother's Day. I cancelled the order and am waiting for my refund. If I could give 0 stars I would, this place ALL AROUND SUCKS!!!

I ordered a $75 delivery of flowers to my Mom for Mother's Day. I placed the order online on 5/10 for delivery on 5/12/18. I paid online and all the details of my order were accepted and confirmed. I couldn't wait for my Mom to receive these flowers. Never happened. I actually got a confirming email late in the afternoon of the 12th SAYING THAT THE DELIVERY HAD BEEN MADE!! That was a lie. There was no note at my Mom's house. She checked out back, just in case. No delivery. They tell me my refund is in the works.

Used them once - never delivered and the florist says I WAS WRONG. They did fix it. Used them for two deliveries Mother's Day 2018. NEITHER WERE DELIVERED ON TIME despite ordering over a week in advance of the holiday. One was delivered late, the other one still missing and it's Mother's Day as I type this. Shame on me for giving them a second chance.

I ordered same day delivery flowers for Mother's Day 5/12/2018. Within 2 hours I received an email that the flowers were delivered. I was amazed and felt confident that things were good and slept well last night. Today, Mother's Day... I spoke to my mom and she was raving about other flowers she received from other siblings via PRO FLOWERS and 1800FLOWERS.... and no mention of my order. Finally... it was revealed that there was no delivery!!! They lied.

The “cotton candy bouquet" was delivered to the wrong apartment. The people weren’t home so the flowers sat in the hallway a day and a half before my mother received them. They looked nothing like the picture. And definitely weren’t as nice as what I paid for.

Thursday before Mother’s Day I ordered two bouquets, one for mom and one for Grandma which were expected to arrive Saturday or Sunday. I received an alert that they were delivered Saturday night but they weren’t. So I ask what is going on and was told they would be delivered Tuesday, two days after Mother’s Day!

I ordered the cotton candy arrangement for my daughter for Mother's Day. I chose either 12 or 13th as delivery dates. My daughter texted me yesterday thanking me for the flowers along with a picture. Omg I was in shock and very mad and embarrassed at what she received. Called no answer. Emailed several times basic email response. Call again today. Finally got a hold of someone getting a refund but I will never use this company again. The picture on top is what was ordered picture underneath is what I got.

My kids ordered Mother's Day flowers, they arrived Friday. In a box via UPS on a hot south Florida day. The flowers were boiling hot. They lasted less than 24 hours before they wilted and died. Who sends flowers by UPS??? They were also the wrong flowers, my kids ordered sunflowers in a bespoke vase with their picture on it. I got roses and white lilies in a plain vase. They arrived on Friday and Mother's Day is Sunday. DO NOT USE THIS CRAPPY SERVICE.