fromyouflowers.com Reviews

I have had a HORRIBLE time with this company. I ordered flowers last Wednesday for Admin Day - paid for same day delivery and they arrived FRIDAY!!! I asked to be reimbursed just for the additional same day delivery charge and they refused but gave me a $15 credit for my next purchase! The next gets even better. Also last Wednesday I ordered 2 doz roses for opening night to give to my daughter who has the lead role in her high school show. They arrived on Friday - WITHOUT floral water tubs so the flowers looked terrible and all shriveled. I called and spoke with the nicest rep, Sam, and was PROMISED they would have another 2 dozen delivered to my house on Saturday before the show... and they STILL have not arrived. I promise, my first 9 contacts I was VERY polite - now I am clearly upset. I just want to be reimbursed for the two dozen roses that I still not received - am I being unreasonable??? Thanks for reading!

I ordered flowers/balloon Sat 4/28, for a Monday 4/30 delivery in MI (for my brand new baby nephew). They have never come! I spent $49 on the arrangement. I contacted them via email saying it never arrived and they said it did at 4:15 pm but no proof of delivery. Scam, scam, scam. I'm calling them again. DON'T EVER BUY FROM THEM! You may think so because they are little less $ than the other big florist, don't do it!

I ordered clear blue sky bouquet for my cousin's birthday on 4/27 to be delivered on 4/28. They never showed! So I called and was guaranteed delivery on 4/29 with an upgrade so ok I will wait... the flowers get delivered and it is so ok not what I ordered! It looked nothing like the picture let alone no upgrade! I call them back and was told no refund. Only thing they could do was give me 25% back of 60.00! Such BS. Do not order from this company ever.. I know I won't!

I ordered flowers for my sister's 86 birthday Friday April 27. They were to be delivered Saturday April 28 for her birthday party... On Saturday morning I get a v/m and email that the arrangement I had chosen was not available. I called the company and they said that they would get a "designed arrangement" created by a local florist and delivered without fail Saturday. I get an email around 5 or 6 pm stating that the delivery WOULD NOT take place on Saturday but they would get it delivered on Monday the 30th of April... This is the worst service I have encountered ever with a florist... The arrangement was delivered today Monday April 30. AND the FromYouFlowers company is going to credit my credit card for $12 on a $60 bouquet. I mean how many chances do we have to get it right for an 86 year old's birthday party? This is customer service? In what fantasy land?

Totally unacceptable and unprofessional! I placed my order at 11:56 AM on Monday for same day delivery and am not notified until over 3 hours later that they couldn't find a florist to do the delivery. I could have found another florist myself in that time span. They essentially ruined the occasion.

I placed my order with this company at 9:30 am on a Sunday. Nowhere on the website could I find any indication that they would not be able to fulfill a same day delivery of flowers. This order, although not a life or death situation, was very important to me that it arrive same day. At noon I received an email that they were unable to process my order and that the flowers would arrive on Monday. For my troubles they would credit me back $8.00. Seriously??? By the time the message arrived to me, it was too late to place an order at other companies where the deadline is 11:30. At best this company is incompetent, at worst it is false advertising. If you can't deliver on Sunday, just say so for Pete's sake. And if you mess up, make it right - $8.00 is ridiculous.

I ordered a flower arrangement 4 days in advance for a funeral head table. Delivery was supposed to be on 27th April. Their so call tracking system showed it was delivered. Recipient waited whole day for the flowers but did not arrived. Informed the company and they insisted it delivered... but no proof of delivery. After the funeral service is over, they delivered the flowers on 28th April!!! Wtf. They don't understand timeline and disrespect your needs. In addition the flowers delivered was nothing like what I ordered. It looks cheap and totally out of shape arrangement... and imagine I ordered a premium arrangement and paid extra for it!!!

We ordered a beautiful arrangement (per the picture online) for the funeral services of my 6 wk old infant cousin. We paid extra money so that they would arrive in time for the service. Not only did they NOT arrive, they are now giving us a hard time about doing the refund. Like don't you get it... you dropped the ball. SO now they want to deliver the arrangement to the parents' house, a day late. Like how dare you... no sensitivity, no care. I wish I would have read these reviews prior to ordering from them. Never again in my life will I use this business. Hope they go bankrupt. Well after my refund of course!!

My husband is out of town so I bought the fruit and chocolate basket to be delivered for his birthday. I am highly upset because the picture they show on their website looks nothing like what they delivered. The basket had hardly anything in it and what they did put in there wasn't even arranged nicely. It looked like it was just thrown in there. Will never use them again!! What a waste of $55!! So pissed!

On April 19th, 2018 my husband ordered me a bouquet of flowers through an online site called fromyouflowers.com. From You Flowers uses the local florist in our area which on this day was a flower shop called Flowers by Chi located in Federal Way, Washington where we live. I did not know that my husband was going to be sending me flowers at work. It was supposed to be a surprise AND what a surprise it was! When I opened and read the card. The card read: "I think of you with desire. I end hot passionate kisses from Francisco." Well, since I do not know any Francisco and my husband's name is Mike, I became a little concerned. I became even more concerned when I thought about this a little more.

The worst customer experience I have ever had. Ordered a flower/fruit arrangement and for three days was told the delivery date has to be delayed one more day. On the day that I was promised it would be delivered it was not. They tell lies to their customers.

So I spent a chunk of change to get a nice floral arrangement for my mother in-law and it looks NOTHING like the picture and they were sooo small compared to what was online. It showed 12 roses... I got 4! DON'T EVEN BOTHER.

I had a very poor experience with this company. I ordered several arrangements for my mother’s funeral service from their site. The wreath and the tabletop bouquet came from one florist- All Seasons- and they were absolutely perfect. The vase with the cross came from another local florist- Mount Vernon Florist and it was great too. The issue lies with the standing pink spray that was delivered last and by who, I do not know. I had the arrangements sent to my home the day before my mother’s service because no one delivers on Sunday.

I ordered Christmas flowers for a friend back in December that did not get delivered. I was offered a later delivery at a reduced cost but they were intended to be a Christmas gift. My money was refunded but the Christmas gift went undelivered. Friday, 4/20/2018, I ordered flowers to be delivered for a friend’s memorial service on Saturday 4/21 at 2:00.

TERRIBLE! I ordered flowers for a funeral service, paid extra so that they would arrive on time and was called 3 hours after the service to say that they wouldn't be delivered on time. They missed the service and the burial. The guy on the phone was useless and seemed unable to grasp the gravity of the situation. They refunded the money, but it doesn't compensate for missing the service.

Worst service ever! DO NOT ORDER here. False advertisement because 6 pm cut off time delivery and no refund as they guarantee it. Don’t speak English unless you get manager on phone which took all day. Subcontractors so you can’t call florist directly. Horrible service.

Horrible! The flowers were nothing like the pictures, they were half dead. The flowers were not full. For 60 dollars I should have went to ProFlowers! I should have looked at the reviews first... took pictures.

Purple Morning Melody - So on the plus side, the flowers were delivered within the day and time frame that I designated for them to be delivered. I waited until the last minute to get my mom flowers and I should have known that it would not meet my expectations. The two cons: 1) The individual who delivered the flowers decided that if I didn't answer my door within 30 seconds, they would just go about their merry way and deliver other orders. Luckily, I had my sister place a call and they still managed to meet the 2 PM (THEIR) deadline. 2) The flowers I received were not up-to-par with what I expected. Instead of receiving a bouquet that was beautifully arranged. These flowers were tossed together with absolutely no care. I've attached two photos for clarity. Basically - review ANY and ALL sites before you place an order. Don't be like me and wait last minute and especially don't do it with a middle-man website.

The prices on this site are unclear until you actually are ready to pay for the order! They advertise a certain discount, and then apply them all back in the form of "handing and service fees". Will NOT order again from them, unless they can be a bit more upfront with their charges.

I ordered a peace lily to be delivered to my brother in law. I specified the flower to be sent to the address I specifically put on delivery address. I called my sister because it showed the flowers was delivered but only to find out the flower was sent to the funeral home. I didn't put the funeral home name or address nowhere on my order but this company took it upon themselves to do whatever they wanted. I will never ever order from this company again and also I think the vase as shown to be included wasn't included. Just horrible.

I paid the extra fee for next day morning expedited delivery before 12 and it never came. I recently had surgery and called to tell them since they missed the window of delivery I won't be able to give them access. They said, "Due to rain." That was their excuse but Edible Arrangements made their delivery by 11am. I then told them to hold the order till after 2.30pm and they delivered by 1.30pm. Luckily my mother in law came to help me and received the flowers but it was suppose to be a surprise for my wife. Furthermore the flowers I picked looked nothing like what was shown what I ordered. Please do not give this company your business.

My husband and I ordered 2 standing spray premium size for my grandma funeral. First of all my flowers showed up late when I specified time in which service was open. Second we ordered premium sprays and we received standard size. I called customer service and was only reimbursed $30 (15% for one and 10% for the 2nd one). Service rep was hard to hear due to language barrier as well. I was still upset that I called again and management was worse. Offered me another 15% reimbursement back on both on top of my first reimbursement and that only added up to 60 bucks back. They were not all allowed to tell us who their vendors were because I was going to return the flowers to them. We did not spend $300 only to get $60 back. First time AND LAST TIME I ORDER FROM THEM!!! EXTREMELY DISAPPOINTED!!!

Flowers don’t compare to the ad and picture. I upgraded to deluxe which states flowers will be what’s in the picture. They were very little flowers. Extremely disappointed. Delivery person must have knocked them over. Ribbon was all soaked. Will never order again.

I ordered Garden Romance. Everything about it was perfect for my fiance including the Roses. I also paid extra for four hour delivery. The arrangement was delivered 7 hours later, contained no roses and was clearly inferior to what I had ordered. I was given a $15 gift certificate when I complained but since I said I did not plan to use their service again that didn't mean much. I would not recommend using this company. It was about a $10 arrangement. I ended up paying $62 for and not getting the service or the arrangement I wanted.

This was a very special occasion to my kids. They were staying at their dad's house for the first time. So on Thursday 4/12 I ordered a package (deluxe junk food basket) to be delivered on Saturday 4/14 by 12:30pm. Of course I tracked the package and nothing at 12:30 so I read it could be at 6pm so I was like okay. I called at 5 and they said it was out for delivery, I called at 5:57 and then of course the flower shop was closed so they said for sure delivered Sunday Morning. Of course I didn't believe this. Called Sunday and NOPE they won't deliver until Monday! Well my kiddos are home Sunday by 6 sooo that doesn't work. I was so sad, disappointed and mad. Yes they will refund me, but that wasn't the point. It was a special occasion and they ruined it.

I had made an order for flowers at fromyouflowers.com and got an email confirmation that it was to be sent on 4/13/18. This was a very special occasion and I was counting on these flowers to be delivered. The next day I contacted the recipient to see if the flowers had been delivered. She didn’t receive them, So I contacted the site and informed them I was very disappointed. They said they called the florist near the recipient's area to confirm and they said it was delivered. That was obviously not the Case. If you want to be disappointed just order from these guys. HORRIBLE customer service.

Tried to send flowers to my fiancé when she didn’t get into a school program. Couldn’t make same day delivery that I had already paid for, then changed the flowers from what I ordered. Of course I don’t know of the quality of the product since I never saw it. I called customer service when time was getting close to closing on the second day when they had already said it would arrive in that day and they assured me that they would have it delivered by that day. Here we come to 9 pm on the delivery date, I’ve been stalling so my fiancé would be there when they arrived.

I usually order direct from the florist but because I live out of state from my daughter I thought I would try fromyouflowers.com. I ordered the Southern Peach Bouquet with the Deluxe upgrade and balloons for my daughter's 30th Birthday to be delivered. A beautiful arrangement with all the class and charm I wanted to send for her special occasion. However, when my daughter sent a picture of her arrangement that surprisingly got delivered at the end of the day. My heart sank! Even though she appreciated her flowers I sent I had to tell her how disappointed I was because they were 1. Not at all what I ordered, not even similar and 2. They looked like someone took a bunch of leftover stock and dumped them in a jar and called it an arrangement.

First was notified that the delivery couldn't be made same day... Annoying but understandable even though the same day delivery is something they pride themselves on. Then once flowers were delivered my mother sent me a picture of them and literally said "I hope you didn't spend a lot of money on these." The picture is not what I ordered and looks like someone just dumped random flowers into a Mason jar. I submitted a picture of what I selected, and a picture of what was delivered. Will never use again.

I ordered a sympathy spray of flowers on 4/4/18 to be sent to the family of a very close friend's mother who recently passed. The order was placed on 4/4/18 with a requested delivery date of 4/5/18 to the funeral home. The funeral was scheduled for 4/7/18 so I assumed that this arrangement would arrive in plenty of time prior to the services. In fact I received a confirmatory email stating that the flowers were indeed delivered on 4/5/18. I attended the funeral which was several hours away from my home and did not notice any arrangement that looked similar to what I had ordered.

The flowers were advertised for $39.99 and the final order was $59.00 which included shipping and a $14.00 service fee that showed up just before the final button-press to make the purchase. In addition to that they wanted another fee to guarantee delivery to a business before 5pm. The delivery was to Rochester NY and the flowers shipped 24 hours earlier from New Jersey to Philadelphia to Buffalo and then to Rochester in a box in the back of a truck. I can't think of a single reason to use their services again.

Ordered same day service for wife our anniversary. Several hours later tracking order it said delivery exception. Then at bottom said delivered. But on top said will be tomorrow and will get out asap. Called and after looong wait got refund for same day and order discounted. They said called florist and they said driver went to that area without order. Next day tracked order and by 1115 still not out for delivery. Called again and after very looong wait said they contacted florist at least that is what they said, order should be no later than 500 pma so I cancelled order which seem to be the one thing they did well refunding quickly. Went to local florist and bought in person, they were not surprised at what happen. Nice thing is they were able to let me know who local florist was for this company. So that I can also do local review and notify BBB.

I ordered flowers (the local florist special) online on Friday 4/6 for delivery on Saturday 4/7. The payment was accepted, confirmation was received, and I was fully expecting for the flowers to be delivered as promised on Saturday. No communication on Saturday all at. No communication on Sunday either until I called the vendor and they said that "they were unable to identify a local florist that was able to deliver the flowers as requested on Saturday and that they would try to deliver on Monday". First - the "tentative" nature of the agreement should be clear to the consumer before placing the order. Second - some type of communication should be sent to the consumer that the date of delivery was not going to be met. Horrific customer experience.

I was happy to be able to have flowers delivered by Easter to my long time friends. I am not living near at the moment. They thanked me, sent pics and not at all what I ordered. Very dissatisfied for 2!

Ordered flowers on 4/1 to be delivered on 4/3 for my best friend who had just lost her father. Flowers were not delivered. Contacted customer service on 4/5, who promised to upgrade the order, resend, and have them delivered the next day (4/6). Once again, flowers were not delivered, and by this time, would even miss the memorial service.

I ordered flowers early in the morning for same day delivery and the flowers were never delivered. I called the next day and had to sit on hold and fight with the offshore customer service person for 40 minutes before I could get a refund. Avoid at all costs.

I see a lot of negative reviews but I have to say I’ve had nothing but positive experiences with this website. I ordered flowers for my best friend when she graduated college and the rainbow roses she received were gorgeous. I used the company for mother’s day when I was in Australia and unable to buy flowers myself. The bouquet that was delivered was gorgeous. My husband has ordered flowers several times from them for me and they’re always beautiful and timely. I think it comes down to the florist who’s actually making the bouquets since the website is a bit of a middleman.

I ordered on March 29th "You're in My Heart" (Deluxe) Red Flower Bouquet in Vase for a 70th Birthday. Requested delivery on March 31st. Order was delivered on time, however Fromyouflowers.com did not deliver what I paid for. A small vase with 3 flowers and baby breath. Called on April 1st spoke to Customer Service Krystie, promised to upgrade and send out the right one on the next day, (Monday). Nothing. No delivery at all. Called again on Monday, spoke to Customer Service Kayon, stated the best he could do is give back 50%. 3 days later "NOTHING". This is the 2nd time I have ordered from this company. Ordered an arrangement to be delivered for a funeral. NEVER made it. I'm done. NEVER will I use Fromyouflowers.com - this company is a rip-off.

I placed an order online at 2 pm yesterday for same day delivery. Cost was $60.00 in total. The flowers have yet to be delivered. Yesterday I spent two hours on hold trying to reach a customer service rep. Today I called and the company put me on hold to contact the florist. They said the florist is out making deliveries which means my merchandise should be delivered today. CONSUMERS BE WARNED. NEVER USE THIS UNPROFESSIONAL COMPANY. IT'S NOT WORTH IT!

I had ordered a bouquet for my parents for Easter and after they didn't receive them during regular business hours I called their support and they said they couldn't contact the local florist because, surprise, it was after business hours and they were closed. They said they would refund 20% of the charge. Well the next day wasn't Easter which is when I wanted them delivered. The display was a center piece and because it was Easter so I chose this display because it included candles which I thought would add a religious quality to it. Well the candles didn't arrive with the late bouquet. I had also ordered another flower arrangement for my Mom's birthday that vaguely resembled the image online. I understand that contracted florists might not have slightly different products but really? Sorry last time for me, family and friends.

I ordered two items to be delivered to my husband at work for our anniversary and I paid an additional fee to ensure they would be delivered by noon, knowing he may come home early. Only one item was delivered and I was given the run around on the other item all afternoon, being offered a $5 then $15 refund for the trouble. I spent almost 2 hours total on the phone with this company mostly on hold. I had to call back three separate times trying to get my money refunded and receiving shady emails saying I would receive my refund in a few days. The whole process was not on the up and up and I would never use them again. Beware!!

I ordered 4 flower arrangements for a funeral on 4/5. They were delivered today. Apparently they split my order between two florists. Two of the arrangements were supposed to be identical, but arrived in different colored and shaped baskets from two different florists??? They were supposed to go on the church steps. One other arrangement came in the wrong vase and I paid for the premium version and was sent the basic. The last arrangement was to be the deluxe and they sent only the basic. So to recap... Two arrangements missing a large amount of flowers, one in the wrong vase... AND two identical basics sent to two different florists and came looking different in different color/style/size baskets.

I placed the order on 4/1 and was told a delivery of 4/3 would happen. Well... it didn’t. When I called to inquire I was told there was an “inconvenience” at the florist. Really. But they would give me $4 off my $50 order. No thank you. It is your job. An “inconvenience”...what the heck does that mean. It means... never ordering here ever again!!!

I ordered my $50 flower arrangement 4 days ago for my mother's anniversary since she is always doing nice things for me and my sister. The flowers never arrived and when I called to ask why they said, "Oh we don't have someone that can deliver in that area." I said, "Well I never got a phone call or a voicemail or an email stating that." They just were gonna take my money and never deliver them I guess. They had 4 days to inform me. Instead they let my mom's special surprise that I told her was waiting at home for her never happened. Upon googling Fromyouflowers reviews they have a 1 star not 5 stars as the site states. I WILL NEVER USE THEM AGAIN. We shall see if I even get my money back. I should have googled them first. Lesson learned.

I ordered from this company TWICE and both times I was disappointed. My first experience with this company was when I ordered flowers on Monday to be delivered on before Friday, Note: I wrote and called the company on Monday and told them that they can deliver them any time that week just before Friday. The women on the phone was so happy that we had all this time to figure out a delivery date that works for them. My friend was fired from her job and was packing up and leaving by Friday. A whole week went by and she did not mention anything about flowers. So I called on Friday (final delivery day) to figure out this issue and they told me it was not possible for them to be delivered by the day. Once again they had the whole week to be delivered. I made sure the customer service rep made notes of it.

I order two arrangements on March 26 for Red Roses and Calla Lilies, One arrangement to be sent to my daughter and one to my home. I was on the Phone for over and over with a customer service who hardly spoke English, but somehow we managed to Place Orders. Come Saturday afternoon I came home to find out flowers had been delivered, but not what I had ordered. I got 2 arrangements of Red Roses, No Calla Lilies! I called My daughter later on that afternoon and she Just got a Sunflower arrangement! I called and emailed the company and they were apologetic, but still not good enough.

I, being an idiot, made a mistake in the delivery address and the message on the card attached to the flowers. I realized these mistakes at separate times and sent two emails to have these errors addressed. Both emails were sent after regular business hours at around 10 pm and both emails were responded to and the errors fixed within 5 minutes. It was such astonishing customer service that I made this ConsumerAffairs account just to leave this review.

I placed an Rose and Lily full bouquet order to be expedited - the arrangement was supposed to be delivered before 12 noon and it wasn’t delivered until 4:37 pm and then it was not the arrangement I asked for. There were no roses or lilies; they replaced them with carnations and daisies which is unacceptable. I was then told by several customer service reps through email and telephone that they would redeliver a new arrangement the following business day. I was called at 8 am from the florist saying they would only redeliver my new arrangement if I returned the old one.

Placed an order online for Easter Flowers to be sent to my Mom. The flowers were delivered the next day. Beautiful, fresh flowers in a quality glass vase. I will surely be ordering many times again. My thanks to fromyouflowers.com!

After paying for expedited delivery, and expecting delivery before 1 yesterday, I am sad to say the balloons have still not been delivered at 6 the next day. Spent 3 phone calls and over 1 hour on the phone and each time, I was assured the gift was on its way. Would warn people NOT to use this company. Wasted time and disappointed an 11 year old on her birthday.

Ordered flowers and received an email confirmation that they were delivered. They were not. Called that night and was told they would be delivered early the next day. They were not. Called and spoke with 3 different people, had to tell my story 3 different times. Finally someone said there was a problem with the florist they contacted yesterday. They said they would be delivered today. Hope they will be... Also price advertised did not include an additional $15 delivery fee. Seems like false advertising...

Called in advance before placing order to confirm flowers will be delivered same day. Paid $15 for delivery and all charges to come up to $86. Flowers were not delivered in timely manner to the office. Instead they delivered it to the house instead which they didn’t have my authorization to do.

I should have read the reviews as they are mostly negative. The company says the flowers were delivered and they weren’t. Paid extra for 3/27 delivery and was told they would redeliver 3/28, still not delivered and cannot get in contact with anyone. This is very frustrating as it was a birthday gift and it seems like the company just doesn’t care they STOLE $60 from me. Will be disputing with credit card company.

I ordered flowers for my daughter's birthday, and paid extra for expedited handling. Around 2:30 I received a call that the flowers were out for delivery...no issues reported. By early evening, I checked with my daughter who said they had not been delivered...they had been out. Ok...but, they could have been left on their sheltered porch. I then received an email later that they could not be delivered as the address was not correct. Wrong, I rechecked what was provided with the original order. So, which is it. They simply did not try or they were totally inept as far as delivery service. The total for the order was nearly $60.

I ordered these flowers 2 days in advance for my mother's birthday and paid an extra $4.99 for expedited delivery before noon because I didn't want her to have to sit around the house all day waiting for them to arrive. However, the flowers were not delivered until 3 pm and on top of that they didn't wait for her to answer the door, they just left the flowers outside the door on our welcome mat. I went back and forth with customer service multiple times and all they would do was refund the $4.99 for expedited delivery. To make matters worse when I arrived home and saw the flowers, they looked EXTREMELY different from the bouquet I had ordered. Oh, and the card that comes with the flowers? A folded piece of paper that also served as a receipt. I think at the very least a partial refund is owed to me for the horrible service I received.

So, first time, they delivered to a wrong address at a huge hospital and offered me a $20 gift certificate. Second time, they missed a day. This time, I paid for before noon delivery to wife about to have surgery. They missed the noon deliver and at this time (6:00 PM) indicates it is "out for delivery." Offered a refund for the $4.99 early delivery and another $20 gift card. I am done. They can't even spell "custamer survase."

I ordered Pretty Please bouquet on March 17, 2018 to be delivered on March 22, 2018, one day before my friend's birthday of March 23, 2018. It was not delivered that day. It was rescheduled & supposed to be delivered today. As 51st, I have not received confirmation of delivery. I had ordered from them three times before with good results.

The company gave me a full refund promptly

6 years ago I ordered flowers from, From You Flowers. My friend had in home hospice care. I wanted to brighten her day with flowers. They never arrived when they were supposed to. I had to call numerous times. I told customer service and had emailed about the poor service. They were nasty on the phone. Now 6 years later I get a customer comment card. Unbelievable. I also emailed them. They are sending me a $20 gift card. Went on their site nothing for $20 so the gift card is a trick for you to spend more money there. Very poor customer service. Waiting 6 years to address a problem. They must be hurting for business.

I paid an extra fee for next day delivery, an additional fee for delivery by noon, and added a LARGE box of chocolates to my order. The delivery was to a residential address - with normal access. The delivery did not arrive until after 4PM (that fee was credited back), and the flowers were left by the garage door. The LARGE box of chocolates were 3 small packages taped together around the vase.

Absolutely horrible experience. I ordered flowers to be delivered in 4 hours "guaranteed" and they never showed and I called to speak to somebody. And was given an automated message that states "your order is on its way, goodbye". What kind of customer service is that?

I placed an order for chocolate covered strawberries and Oreos for my husband’s birthday. I also paid extra to have daytime delivery. It’s now the next day and the order still hasn’t been delivered. I called the company today to request a refund since this order was specifically for a birthday and it hadn’t been delivered on time. I spoke with someone who was obviously reading from a script trying to place the blame on UPS. I insisted that it was the company’s fault as I placed an order for a specific date and they failed to provide that service. The woman told me I would be fully refunded. I’m hesitant to believe it as I’ve just read other reviews and some never received a refund. I will absolutely be fighting this charge with my credit card company if the refund isn’t issued. I wish I had read reviews before placing my order.

I ordered the Pink Floral Display Deluxe for my great aunt's funeral. What was delivered was sparsely prepared mess of flowers in which most were already wilted or dead. Looked NOTHING like the picture on the website. The ribbon that was attached was written by hand in marker. Who does that? Everyone in attendance remarked that I should get my money back. I am embarrassed and very upset, as I could not be in attendance in person since I live across the country. Fromyouflowers.com customer service was quick to respond, but only offered a 20% refund which is downright insulting. Do not order from them.

If there was an option for no stars, this place would have ZERO. The flowers I ordered were not the same as the picture! I wish I had seen these reviews before ordering, this place is a scam big time. I called to get my money back. They offered to send a new arrangement and gave me a $15 gift card (I'll never use because they are AWFUL). Oh! AND! They wrote, "Love Sharon" on the card. My name is SARAH. AWFUL AWFUL AWFUL.

I ordered a flower arrangement for my daughter’s birthday and paid extra to have it delivered in the morning. At 5:00 PM I called to cancel it because it hadn’t Been delivered and I haven’t got a refund yet. Never again.

I wanted to order flowers for the first time for my aunt. I had never ordered flowers so I found fromyouflowers. I ordered and went about my business. Kept tracking making sure what was going on as I do when I order things from anywhere else. I started getting anxious so I googled reviews, I read 25 of them and saw pictures and they were horrible! I went and called them and asked when would they arrive. They explained in detail everything that happens when you order flowers from them. (David) also told me to hold that he will contact the flower store they send my order to, and ask exactly when would they deliver them. He was super kind and he helped me so much!

I ordered a beautiful Spring bouquet for a friend of mine that has stage 4 cancer. She texted me a photo of the flowers and I could not believe how different the delivered bouquet looked from the photo of what I ordered online. The Spring bouquet online had bright spring colors and the bouquet was a nice full size. I counted six yellow roses on the photo. The roses delivered only had 4 roses, and the bouquet used different colors of other flowers, red instead of pink flowers. It looked to be half of the size of the image displayed on the website. I was disappointed and will never order from this company again. I did not receive what I thought I was paying for. I consider their website to be false advertising.

I'm not a super picky person but feel I should speak up when wrong is wrong. I sent this flower arrangement to my mother to cheer her up on what would have been hers and my late father's anniversary. First off they didn't give the proper discount (15% not 20% that was posted) on the arrangement which I was willing to overlook because I needed a next day delivery and was in a hurry to get the order processed.

I received an email that I had $12.19 credit, so decided to use it and order flowers delivered to my address. I upgraded to the premium for $49.99, thinking I would get a beautiful bouquet, as described, but received the lowest priced with very few flowers and nothing like the photo. Not only was I charged the $2.99 for same day delivery, but an additional $14.99 service charge, which brought the total charged to over $60. When I complained to From You Flowers, they sent me a $15 credit. I will not use their service again and certainly would not recommend them to anyone. Don't waste your time or money.

They delivered a shabby basket of flowers WITHOUT the get well balloon. When I called to complain the girl on the phone was very rude and would not give me any of the information I requested. NEVER USE THIS PLACE!!! RIP OFF!!!

Ordered a batch of tulips to be delivered to my girlfriend's work on her birthday. Even paid the expedited fee to get them there in the AM when she'll be the least busy. Not only did they not show up, but they haven't responded to calls or email. DON'T USE THEM.

I ordered a flower bouquet to resemble a birthday cake. Paid $78 for this and what arrived at my aunt's house look nothing like picture. When I called to complain they said they did not offer refunds. One picture attached is what it should have looked like the other is what we received. Looks like a Pinterest FAIL.

I’ve ordered a few times from fromyouflowers with no issues and were happy with the service and promptness. This last order, however, the roses I ordered for my wife’s birthday never arrives. I went from hero to zero pretty quickly. The worst part is that when I contacted fromyouflowers by email and phone, I never heard back and was hanged up on twice. So, yeah, there’s that, if you want to take a chance, you may have better luck or you may end up getting robbed to celebrate your wife’s birthday. Good luck.

Two times I tried with this online florist service - don't bother. The worst ever. Local "discount" florists apparently become members of this service, but they could give a crap on producing the order, and products are a joke - I learned the hard way. Delivery half baked - not on time, wrong colors, wrong items, and 2 days ago I attempted to send my staff an appreciation bouquet and it got screwed up AGAIN. The email said "sorry, delivery was delayed due to bad weather" - and let me tell you, Houston is having the best weather ever - it's bogus, a ripoff and stay away. Stay far far away. I''m so angry right now - their "800" customer service stinks - they are a complete ripoff. I'm calling my credit card servicer and will contest the charges. Like I said - STAY AWAY.

Ordered flowers on 3/12 for delivery on 3/13. When they were not delivered we called and was told we gave bad information on the delivery, it was a major hospital in Baton Rouge. We told them to deliver them to a home address so they could not mess it up. Got a message on the 14th that the flowers were being shipped by UPS from Gainesville, Florida... really. From Gainesville, Florida to Baton Rouge, Louisiana!!!! A dozen roses at 70 bucks a pop, they are a sham!!!

I ordered flowers for my wife's birthday a day prior to the delivery date. I went through the online process and made payment which was charged to my credit card. I paid extra to have them delivered before noon so she could enjoy them while at work. At 12:30 I called and the flowers hadn't been delivered. I called my wife's office and asked the receptionist if the flowers had been delivered. They had not. I called the customer service number and was told that they had no record of my order however when I called my credit card company I had already been charged. I went to my local florist and was able to purchase flowers and have them delivered for less than what Fromyouflowers was able to offer. I also learned that this company is overseas and doesn't know the first thing about flowers or customer service. DON'T WASTE YOUR TIME. BUY LOCAL AND SAVE MONEY. LEARN FROM MY MISTAKE.

DO NOT ORDER FROM THIS PLACE!! I don’t know how they’re even running a business still. I ordered flowers to be delivered for my anniversary at a workplace and they were late. When my gf gets home I’m looking at the flowers that look NOTHING like in the picture. Dead flowers that looked like they had been picked by a 5 year old from my backyard. Save your money and time. Stater Bros has better flowers!

I ordered and paid for flowers and a balloon. The flowers were less than what I expected, cheaper kind of flowers than I was led to believe (the delivered product is different from the depiction) and the vase was totally different than what I expected. Also paid for a balloon but the receiver didn’t receive it. Didn’t receive any notification prior to delivery nor informed that the balloon was not delivered. Sent a complaint afterwards. They reply with an apology and gave me a 30% off including refund for a balloon. The bottom line is I didn’t get what I wanted and it seems they are being sneaky about it. Was expecting a quality flowers but replaced by a cheaper kinds without informing me before and after delivery. The previous posts are true re additional 14.99 for delivery charges + 2.99 for expedited services.

They advertise best value because they add a last minute $14.99 handling fee. If I wasn't in a hurry I would have ordered from elsewhere. If flowers aren't delivered tomorrow I'll be doing a chargeback with Visa.

DO NOT ORDER FROM THIS SITE. WILL BE VERY UNHAPPY! Ordered flowers for a funeral. They never showed up and can't ever get that day back. Was offered free bouquet for the family. Never showed up. They are very unreliable!

This company advertises they are low cost however they have hidden fees at the end charging a service and delivery fee for each arrangement. We were ordering flowers for my grandmother's funeral and they were going to charge us an additional $100.

I ordered flowers for mother's birthday as a surprised. I paid for expedited shipping so the flowers could be there by or before noon for her scheduling purposes. About half an hour before noon, I called Customer Service to make sure the order was properly placed and the delivery would be on time as it was not yet received, I was assured everything was fine and the flowers would be delivered on time. About half an hour past the delivery time, flowers were yet to be delivered, I again called Customer Service, the person I spoke with did not seem to know what to say and proceeded to tell me that this was likely due to the difference in time zones from the state they are located in to where I are.

Tried ordering "Get Well" flowers for my mother in law. I went through all of the steps including PayPal. And then the "real" total price was displayed: Added an additional $14.99 for handling etc. So, I canceled the order and then they sent me a code "191" for free handling etc. I went back to order and there was no place to enter the code. And believe or not the price was $12 more!! What a waste of time!

I ordered flowers for my son to send to his girlfriend and not only did they charge me more than $20 for rush and handling fees I also upgraded to a deluxe arrangement which was also more money. I then heard from a local florist 4 hours later that they had just got the job! So my rush charges were useless. Then the arrangement they delivered 7 hours later for 62.00 was a huge disappointment! When I reached out to receive a rightfully due credit they insulted me by offering me a $15.00 gift certificate on a future purchase. Since I will never use them again it was a useless disappointing gesture!! Do not use them I realize that they don't have control over the florist that creates your arrangement but they should know how to put the customer first!! Don't waste your money. They don't deserve your business! They don't even deserve one star and I wish I could share the what they sent versus what I ordered.

I should have reviewed this vendor before I placed any orders. I informed them the address 17 hours before the delivery and all they did is sending me a message saying they couldn't do it because the shipping has been processed. I made the phone call and the customer service said they are the third party, they can't do anything but asked me to call UPS to change the address by my own and see if they can do that for me. I don't understand the 15 dollars service charge were exactly for if they can't even provide any service so asked for a refund and of course was refused. Nothing said in the confirmation order that no changes before certain time can be made.

Our floral arrangement to be delivered was confirmed by phone, otherwise we would have made other arrangements. There are no do-overs in the realm of funerals. FromYouFlowers advertised and took contract to deliver that which they did not possess without disclosing that fact. We are outraged.

They were a day late and looked nothing like the picture. I ordered pink and white, and red and yellow were delivered instead. I could have went to the store and bought some myself, it would have been cheaper and just as good, probably better. I will never use them again and I urge everyone else to do the same!

Flowers looked nothing like the picture. Not even the same kind of flowers even... I would not recommend. If you want the same quality, go to Walmart and pay $4.88 for a bundle of half dead cheap flowers.

Item gifted was nothing at all like what I ordered. Delivery was prompt but the flowers were dull, nothing but greenery, several cheap green button mums, and two weepy looking tulips. See images below of what I ordered vs what was received. I sent an apology and am embarrassed. I was ripped off for $50. For junk. My own Kroger’s and Whole Foods has sunflowers and gorgeous flowers, so I did not think this would be an issue. I have always used ProFlowers for 15 years and never ONCE were the flowers EVER not exactly as ordered. I took a chance, and it was a bad outcome.

Placed an order for my husband's birthday gift to be delivered by 6 pm March 04, 2018. Waited till 5:30 pm and called the company due to did not get the order yet. I was advised that they would not be able to deliver today. They would deliver tomorrow. I am so upset with this company and will never order from them again. BEWARE!!!! Stay away from this company.

My friend (Swati **) ordered (order no. **) an assortment of chocolates for me from 'Fromyouflowers.com'. She is from India. As per the picture, the basket was to have 3 Lindt chocolates, Ferrero Rocher, and some other chocolates. She paid $68 for it (including $15 for within 4 hours delivery, and the delivery took after more than 6 hours). The order that I received had small packs of M&Ms, Kit Kat, Hershey's, and some other chocolates I do not recognize. $68 for M&Ms? Also while ordering, she made sure that none of the chocolates should have eggs as an ingredient, as I am allergic to eggs. But, now some of the 'similar items' sent by them have eggs in them. My friend then asked them to return the order and refund her money. To this, the people at 'Fromyouflowers.com' replied that they offer their 'apologies' and '$15 dollar gift' for the next time we buy something from them.

I ordered a same day arrangement at 10am for a friend out of town. It was a "I'm sorry" gift. Received an email saying "sorry we will try to deliver tomorrow". It did not arrive the next day either. Was giving half off and "upgraded" to a "fuller" basket. It arrived 3 days late. Not AT ALL as pictured (like I could have spent 8 bucks at the dollar store and made a better basket). Instead of "love you" balloon they included a "Happy Birthday". It was a candy and snack basket. See below for pictures. I didn't think it would be exactly alike but I thought similar... And mind you...they said "upgraded basket". I sent pictures to the company. They didn't even fight me. Full refund in 5 minutes. Like seriously? If you mess something up (like guaranteed same day delivery) at least WOW me with the basket. Made me feel like they didn't even care.

Terrible service. Ordered funeral arrangement 02/15 to be delivered same day. Received confirmation email that flowers were delivered 02/16, then received call from customer service (after the funeral) that flowers were not available and could not be delivered. After I initiated two more emails requesting status, I received a response on 02/26 (10 days after funeral) asking if I would like to send something else in place of my original order. Will never use or recommend them again. Joke.

Tried for first time because of specific arrangement. Ordered a week in advance. Wrong arrangement, smaller, carnations instead of roses, no balloons. So very disappointing. Two days waiting for replacement. Spent several hours on the phone - listening to hold music - "busy delivering Valentine's Day arrangements" - today is 2/26! Finally got money back - very disappointing. See pictures.

My experience was deceitful. I wasn't given the entire total charge of my purchase and it was purposely not disclosed to me the total cost of the flower order. After I had repeatedly requested my total charge, I checked 2 minutes after I hung up with our call and to find that my credit card was charged an additional 14.99 fee. Very dishonest and to top it all off... my order was not delivered on "same day" delivery as I had requested. Nor has it been delivered the following day 6 hours into the day.

I paid extra for next-day delivery and I paid extra-extra for a delivery guarantee of 12pm. These clowns delivered her flowers at 4:49pm which was 3 hours AFTER her plane left. They verified that I paid for the guaranteed delivery time and they verified that they were almost 5 hours late. Then they informed me that the best they could do was to refund $12.00 of the $49.94 that I paid them. So basically, I paid $37.94 for the "privilege" of being embarrassed.

I ordered flowers on Friday to be delivered on Saturday. I even paid the 4.99 to guarantee a delivery by noon. I started calling "FromYouFlowers" at 1:00 pm at which time they told me my flowers have not been delivered. Fast forward to Sunday 9 am (no flowers) 1 pm (no flowers) after being on hold the agent stated that the florist said that there is a delivery problem and my flowers would not be delivered until Monday. What a crock!!! My friend's birthday was Saturday! Do not order from this place! It's unfortunate for "FromYouFlowers" because I'm sure the blame is the florist. Now I just have to make sure I get my refund. What a pain!

I was hesitant to use your flowers because of the reviews about late or no delivery and cheap or dead flowers, but with a limit budget I gave it a try. I ordered a stand spray of red roses and greenery. It was for a repast. It look exactly like the photo and it was set up by the time I got to the church. It was beautiful and I'm glad I gave them a chance. I am from Baton Rouge so the complaints may depend on the area and state but I was completely satisfied.

I ordered from the "Best Value-Our Freshest Flowers" category. This was a gift of encouragement for a recent diagnosis of late stage cancer. I am a teacher, and this was an expensive gift for me to purchase. I paid $73.96 for a bouquet as pictured in the ad on the website. My recipient got a vase of a half dozen red roses that were obviously left over from Valentine's Day. Nothing but a half dozen red roses like you could find at any grocery store for under $20 or less. This is fraud in my opinion, when you show a picture and then deliver what they did.

This online ordering site represents itself with Google ran ads, and is the worst customer experience of the modern century. They offer same day flower delivery and I gave them 48 hours to deliver and now four days later they still have not delivered, but they took my money. I am fighting to get a refund now, you cannot call them, they keep telling you your status of your order is out for delivery or been delivered, and there is no other repercussions.

Don’t order from this company! Paid high cost for same day 6 pm delivery. Ordered at 11 (8 am West Coast time) not delivered. Finally got hold of a rude customer service rep, who said they tried to deliver but no one came to door and they called the number but no one answered. Both lies! Rep said she was calling the florist but she called my daughter to see if she was home and answering the phone! Joke! Save your money!

I wish negative ratings were allowed. My husband ordered flowers for Valentine's day since 2/3 and paid extra for guaranteed delivery. I received nothing. He called. Was told they would for sure be there by 2/16 with a 20% discount. He said fine since our anniversary was on 2/17. Once again no delivery arrived. He tried contacting customer service via email and phone and has no luck. He finally got a hold of someone and was told he would get a discount and an upgrade but asked him not to review them badly. What a joke. Requested full refund. We'll see if we get it.

I agree with all of the above reviews. Order arrangement for delivery to Tampa Florida. Arrangement delivered was not as ordered with cheap replacement flowers that were wilted. Made arrangements to have correct order redelivered. Second delivery was not delivered and I received no notification. Local florist used by this company stated it didn't matter how I reviewed them. From You Flowers didn't care either. Requested full refund.

I placed an order for a Birthday Candy Basket to be delivered to a student away at college. I read the reviews and entrusted the description provided; however, the delivery was nothing like what was shown, or described, on the website. I not only purchased the basket advertised, but upgraded to "Deluxe" and the poor kid received less than the advertised "Regular Basket." The "Keepsake Basket" wasn't even a basket, it was a plastic bucket sold at the discount store, along with the smiley face cellophane bag it was in.

I was happy to be able to get an affordable flower arrangement for my mother in law, said the flowers were $29.99 then I got a 20% discount, very exciting, then they charged $2.99 for delivery. I thought ok that is fine. It is going to be there the same day, then they tacked on ANOTHER $14.99 so my flowers total was going to be $41.97 now, a far cry from the advertised value basket they bragged about. Also I had taken time to write the card info etc - double check the cost before you write all your love notes etc. That way you will know the exact cost BEFORE you take time to write your note and then realize that it is WAY more than you thought.

I gave 1 star because 0 or negative stars was not possible. I ordered beautiful gift basket filled with "gourmet sausage, gourmet cheeses, crackers, and pretzels." I sent this to a dear friend I have known my whole life, I know what he likes. His receptionist sent me a picture of what showed up. OMG!!! It was filled with green bananas, oranges, apples, some cheap pre-sliced salami and some baby bell cheese rounds that children eat, a box of crackers and a small pouch of Milano cookies!! Like I said, I know him well, and he hates fruit!!! I was so embarrassed I cried, I couldn't believe the deception of this website. And this is all after I paid extra to have it delivered the same day, and another upgrade to have it delivered in 4 hours.

Ordered flowers and balloon to be delivered same day as a birthday present and purchased the guaranteed delivery service and the flowers were never delivered. I called the company and after some pushing was told they would give me 20 off. And again a guarantee the flowers would be there by end of day. Guess what.... 2 days later the flowers never arrived and my credit card was not credited with the refund. I called to cancel and they initially refused any refund. After 15 mins I was able to get a full refund or at least they told me I would get a full refund and that the full refund won't post for at least 3 days... It's been 1 day so we shall see if it gets posted in the next few days. My advice... use a different company. DO NOT give this company your business, they are horrible. I decided to call a local florist in the area of my recipient and flowers were delivered as promised and are beautiful.

I ordered flowers for my sister to be delivered on 2-12-2018, my sister never saw them, received or knew anything about them. I am having no luck getting in contact with a person. Emails and phone calls go un-replied too.

I order flower for Valentine’s Day - By 2 pm no flowers were delivered so I contacted them by email and explain to them I could not wait any longer so please deliver the flowers on 2-15-2018, when I got home on 2/15 the flower were sitting on the porch. The note said the delivery was made on 2-14 at 7:30. Fromyouflowers I received email stating the delivery was made at 6:20 pm on 2:14. My main complaint was the flowers didn't even look as nice as what shows on the website. I felt kind cheated. Then I wrote them a new email about my complaint and as of today 2-21-18 I have not received any reply from them. I’m not a happy customer and I will never make another purchase from them. I will not give them one star. They deserve no stars.

I ordered flowers on 2/3 for a birthday gift to be delivered on 2/19 and those flowers never arrived. I called early the next morning and spoke to a representative (Jesse) who assured me they would get delivered that day (2/20) with a free upgrade. Later on that day I got an email saying that they were sorry about the delay and they would arrived on 2/21 with an upgrade. I tried calling the number on the site but got no answer. Instead a message saying the florist were busy working on Valentine’s Day arrangements... This was 4 pm on 2/20... I emailed them asking to cancel my order immediately and asked for a full refund. My order was canceled but now I am waiting on my refund and had to spend more money on a birthday gift that unfortunately was already delayed. This was extremely unacceptable seeing how I placed my order almost three weeks in advanced. Would not recommend this to anyone!

Purchased a gift basket for my father to be sent after surgery. Was promised 100% guarantee that it would be delivered SAME DAY! An hour or so after my order I received an email stating it would arrive tomorrow sorry for the inconvenience. I called and cancelled my order and was told the money would not be put back in my account for 3 days! It is too late to find another florist and my funds are not available. I really counted on them to do what was promised and now I'm left with no options. I hope anyone reading this will reconsider putting your trust in this company! I'm sorry I did!

I ordered a bouquet of sympathy flowers to be sent to the funeral home at about 9:45am on 02/20/2018 and chose the option for same day delivery as the services were scheduled for that day at 5pm. I chose the same day delivery option for delivery by 5pm. The delivery did not make it that day. I called them and spoke with a rep who assured me that the flower arrangement would be delivered by 9am the following day 2/22/2018. The rep also refunded the same day delivery fee that I was charged. Fast forward to the following morning, the funeral along with my best friend’s mother (she was the one who passed) were scheduled to leave the funeral home at 11am and go to the church for services and burial. Well guess what! The flowers were not delivered by 9am as promised nor were they delivered by 11am.

I ordered two items from fromyouflowers.com to be delivered for my daughter's birthday. The chocolate covered strawberries were delivered by a chocolate vendor as requested and were on a separate order made at the same time as the flowers; however, the flowers never arrived. When I called about this the company said their records indicated they were delivered. I explained that the front door of my daughter's home had a 24 hr. camera and we could show they did not arrive. As soon as they heard about the camera, they said a new delivery would go out on Tuesday. It also never arrived yesterday, February 23, 2018. After a complaint call to them, I cancelled the order. Their ineptitude is outrageous!

This is the review I left on the From You Flowers website along with a picture. Here I included the European Dish Garden I ordered and what was actually received. I scoured the internet to find the perfect flowering plant basket to send to my mother in Florida. I knew she would love the design and the basket itself. I was assured by the gentleman on the phone that she would get what is pictured. It is nowhere close to the one pictured and looks much smaller than the size I paid for.

Ordered two bouquets to be delivered to the same house, the same day. One for my mom, one for her caregiver. The caregiver got hers, my mom didn't. Mom's were delivered the next day - and when I called them to complain, this company offered to give me a $10.00 coupon on my next order. I then sent the company an email asking them how they thought THAT was a solution. I never get a response from them - but get a notification from Paypal that they have given me a credit of $7.24. I hope their lost business from me, my family and friends was worth the $7.24. Customer Service is definitely an all but lost art. What a joke!

We have ordered flowers from this company 4 times now and every time we order them the flowers NEVER look like the flowers we ordered on their website. We have paid a lot of money for these flowers each time and have always been disappointed. Will NEVER use them again... BEWARE! Save your money.

I ordered flowers from this company to send to my grandmother on the 1 year anniversary of my grandfather’s death. 75 years they spent together – this last year has been horrible for her. I ordered the flowers 5 weeks early to ensure there was no confusion and expressed the importance of the order as I made my purchase. The flowers were never delivered. When I called to figure out what had happened, DEVASTATED that on the one day I needed these flowers to be there, they didn’t arrive, the agent I spoke to said that she had no idea where the flowers were and would “have to look into it.” The call ended. The afternoon on the following day, I still had yet to hear from the company so I called again.

I feel like I need to counter some of the 1 & 2 star reviews. First, my experience: I needed an emergency "I'm sorry" bouquet. Found this company through a standard Google search. Read the endorsements on the homepage and saw the deals and figured I'd give 'em a shot. I ordered a same-day bouquet to be delivered to a local hospital. Price was reasonable for same-day delivery.

I ordered my wife our 25th anniversary flowers with a bear and a box of chocolate on 02/17/2018 with a total of $98.46. 1st the delivery was late, second they did not deliver the bear and a box of chocolate and third the flowers does not look like the one on the advertise ad. The flowers look like **. If I just knew I'm not even going to buy this for 20 dollars. I call them asking for refund. They said they only can give me 30% back. Well now I know where not to buy flowers next time. If you can see the picture below, if I can give 0 star to this company, I will not think twice to give them ZERO.

I ordered a flower bouquet for my best friend to be delivered to her work for her birthday. The bouquet I ordered had red roses and a variety of purple flowers. What they sent her had pink daisies some filler flowers and some wilted orange flowers. My friend doesn’t like pink which is why I didn’t order and arrangement with pink. I expect to get what was shown in the picture and what I paid for not cheap half dead flowers. I called fromyouflowers and they said they would resend the correct bouquet today with a free “upgrade”.

I bought my wife 12 roses and a vase and a bear and chocolates. Rose had not baby breath. Walmart looked better than these. No vase. Roses was brown and wilted on ends. I spent 70.00. They only gave me 6.00 refund and 10.00 credit for next time. There will never ever be a next time.

Today was a special occasion, so I arranged to have flowers sent to my girlfriend at work. I paid for "same day" delivery in addition to an expedited delivery service fee to guarantee that they would arrive by noon at the latest. Needless to say, the flowers were never delivered and the surprise was ruined. That was irritating enough, but to add insult to injury, not only did they not call me to let me know (I had to call and was on hold for 25 minutes--completely wasting my lunch break), they tried to charge me an additional $80 to have the flowers delivered to an alternate address so that my girlfriend could receive the flowers at home. So basically they ruined the surprise, missed the delivery window which I paid extra to guarantee (the business closed at noon), and then asked for additional money to deliver the flowers to her home instead.

Ordered 2 dozen rainbow Roses with a customer case. Received 1 dozen half dead roses with a broken vase. Contacted them. They offered 30% of my money back then when I complained they said, "Sorry order has already been processed. Nothing we can do anymore."

In a hurry, I placed an order with fromyouflowers.com. Like the rest here, I was less than satisfied with my experience. I placed my order at 9:30AM with a "GUARANTEED" delivery of 6PM. Had someone waiting for them. 6PM came around and they were not delivered. At this point I was extremely frustrated and called the customer service line. They were extremely helpful! I did have to hold but hey, that's a support line for you. I explained the situation, they placed me on a brief hold, and said they had processed the refund...and that I should have the money back in 1 to 3 business days (WILL be following up on this).

So I ordered flowers from this company today at 7 am. At 2 pm I called to confirm that they were going to be delivered on time... No answer from customer service. I emailed them... No answer. They were delivered at 3 pm. The flowers were wilted and it was not what I ordered. Called to see what happened. No answer. Emailed to see what happened. No answer. This customer is a scam from what I can tell. Not a good first experience. I will never do business with them again. I will continue to try and get my money back or cancel the charges on CC.

I ordered the higher priced flower arrangement to be sent and when I saw it in the picture of my nephew and his new bride (it having just been delivered today), the arrangement in the picture was half the flowers pictured online. Very poor quality for the money. Very deceived by the picture and what I thought would be delivered. I could have bought flowers at the store and a glass vase for $20.00 total and made a more spectacular arrangement had I not lived 400 miles away.

I ordered birthday flowers with an additional balloon to be delivered to my husband at work... a school. They wouldn't give me a status on my order and no one will answer my phone call. You can't get a live person. It's 2/16 and they still have the excuse that they're delivering flowers, are too busy and can't give anyone a status. And you can't get one through the website. I want my $50 back!

My birthday was on yesterday and was sent flowers and the guy that sent the flowers was lied to from the beginning. Well to say I never received that and was told that I would get the next day as if my birthday was the next day. After same day delivery was paid for. They wasn't sorry nor trying to fix the problem. Seems that this is something normal to them. Will never order from them again.

I ordered the "Rose & Lily Birthday Celebration Bouquet" for my mum's birthday, to be delivered on Feb 14th, with 10 days of anticipation (Feb 4), and when the day finally arrived, she received nothing! Next day Feb 15th, I sent them a complaint letter, asking for a refund, then they sent the flowers immediately, which arrived later that day. The floral arrangement was much cheaper than the desired one. But the most important thing is: they completely ruined the surprise! My sis says: "OMG you paid 60$ for a cheap arrangement which wouldn't cost more than 8$ in Costco, vase included." And she's right!. Please never buy them anything!

I ordered my wife's Valentines Day gift from FromYouFlowers - a week and a half ahead of time. I selected this company because they offered a guaranteed delivery before noon option and my wife leaves work at 2:00. I also looked at the satisfaction guarantee which states that if you are not 100% satisfied with your order you will get a complete refund. The flowers presented on their website looked great. That was enough security for me to pull the trigger and trust them with my wife's gift.

I rarely write reviews, but my experience was so poor I hope to prevent others from having the same poor service. I ordered on 2/11 for 2/14 delivery. Delivery was attempted on 2/14, but was not successful for unknown reasons, nor did the contracted FromYouFlowers florist ever call the recipient (I thought that was the whole point in providing the recipient's #). Today is 2/15, no refund, no delivery. FromYouFlowers advised they could NOT issue a refund, so rather than lose my money and the flowers, I opted to attempt for re-delivery (two days late). I read prior reviews and they said refunds were a nightmare. If it wasn't for my constant follow up, I think it would have never been addressed. They are attempting to re-deliver today, but I have little faith that will be successful either.

I purchased two orders for same address, one for my girlfriend and one for my future Mother in Law. My girlfriend’s flowers showed up around 4:30pm IN A BOX!! Nowhere on site did it state that they are shipped in a box, I purchased an arrangement. Not something shoved in a box. My Mother in Law’s flowers on the other hand never came! I placed order a week prior for Valentine’s Day at an extra charge! No email was sent saying they were delayed so I contacted website and submitted an email about non delivery. The next day I still hadn’t heard from them by 10am.

Ordered flowers on 2/13/18 to be delivered on 2/14 (I paid extra to have them delivered on 2/14) and today 2/15/18, still NO FLOWERS have been delivered!!! I called on 2/14 and was told They were guaranteed to be delivered today 2/15 and I would get a 20% refund which is NOTHING compared to what I paid, but I agreed. Well still no flowers and they are not willing to refund full amount and still complete order. I WILL NEVER ORDER from this company again. Worst service ever. Not even a courtesy call to advise that the florist obviously took on too much work to complete the orders. If you can't keep up with online orders, stick with your local orders only!!!

I ordered flowers for my girlfriend, they were to be from her children. The flowers were never delivered, no customer service to talk to. I emailed and got a response saying it couldn't be sent, the email that is. I tried calling multiple times, they even sent me a survey this morning to discretion my experience. In every comment box I wrote not delivered, in the feedback section I told them they are a scam and stole my money. Still waiting to contact a living person not a recording.

I ordered flowers for Valentine's, one order came on time but for the second arrangement I was told it will arrive a day after Valentine's and I only was told that after complaining that I never received the second arrangement. Today is the 15 of Feb so I am still waiting for her to receive the flowers according to their email stating a day late, no compensation, but an email. I understand they’re busy but not delivering at all and sending an email that you did receive is unacceptable and I may never order from them again, first experience and worst also.

On 2/11/18 I ordered a dozen white roses to be delivered on Valentine's day. It is now the day after, and still no flowers delivered or any type of communication from them. I've emailed them TWICE with no response and called probably 50x but cannot get anyone to answer. Just a robot that eventually hangs up on me. It's absolutely ridiculous. I get that Valentine's Day is hectic for them, but zero communication/update is unacceptable, especially when I paid $85.

I ordered flowers and a bear to be delivered on Valentine’s Day. I paid the products and the extra $20 for shipping and handling/tax on top of the price. You would think on a day like Valentines that these online flower delivery companies would be the best way to go. This one was not. They promised delivery on Valentine’s Day, an important day where you would want that special someone to get something... nope.

I ordered a Valentine arrangement for my girlfriend 4 days before Valentine's Day. The order was confirmed for guaranteed delivery on Valentine's Day. Valentine's Day came and went and no delivery was made. I attempted to contact FromYouFlowers numerous times by phone and email and got no answer at all. The delivery was made on February 15th in the afternoon one day late and it wasn't even the arrangement I had ordered. There was a note attached to the arrangement that was delivered stating sorry for the delay and said they upgraded the arrangement. However the arrangement was not upgraded and had no resemblance to what I had ordered. Soon after that I received an email from FromYouFlowers stating that my order was delivered on February 14th. This company is a big joke and I would never order from them again. The worst customer service I've ever experienced.

This site is a scam!!! My son waited up late for his delivery and it never came!! I ordered the items 2 weeks ago to be delivered on Valentine's Day. Now no answer to phone or email. Now I see why the ratings are so low.

Horrible experience! Ruined Valentine's Day. I ordered a dozen roses to be delivered on Feb 14 by 12pm. They never arrived. Do not use this company!!! I did receive a full refund after waiting 12 minutes on hold to speak with an actual person. Ridiculous.

The flowers did come on time as promised last Valentines Day but looked nothing like the picture on their website. I was very disappointed. I spent $75 for a bouquet of rainbow roses, a custom vase with photo and expedited shipping and it looked to be worth no more than $20 or $30. Never again.

My husband ordered flowers for me for Valentines Day. He ordered them early on the 5th to be exact, they never showed up, he has tried to call them a good 50 times and never gotten ahold of anyone. He finally contacted his credit card company and they put a credit on his account. This company is absolutely HORRIBLE and does not deserve even one star. This absolutely ruined our Valentines Day since it was spent with him upset and trying to get ahold of someone!!! Save your time and money, NEVER EVER order from them!

I order a flower arrangement for my niece on 2/13/2018 and they were suppose to deliver them on 2/14/2018 and the arrangement never made it. I’ve been calling the company and I’m on hold for more than 45 minute and they never answer the phone. Be aware when ordering through this company. Very irresponsible.

I wish I read the reviews before I did business with this company. I ordered online on 2/12/18 flowers, vase and other stuff to make sure it'll be at her workplace by Valentine's Day. Well it didn't and I paid for it to be delivered that day. Not only I was disappointed for not arriving so was my wife and not just that. Me and her are at Rocky terms and if this was delivered like it says it was it would've been perfect because out of the 15 yrs we were together, this would have been the first time I ever done this and I hope no one else will experience this.

My husband ordered flowers for V-day - and they were ordered well in advance. They never arrived even though he got a confirmation of delivery at 7:45 pm. He sent them to my place of business, these should have been priority as my place of business closes at 5 pm. Do not use this company and please call this number if you need to complain. ** Robyin ** is the company liaison for complaints. Or her email is **.

Within 36 hours of my complaint I was fully reimbursed for my order!

My husband ordered me flowers for Valentine’s Day, he paid 80.00 for the upgraded version of these flowers which included 8 red roses and White Lilies with a red vase. It showed up with 4 roses and Lilies and a round clear vase! My husband tried to contact them to let them know he did not get the right arrangement however he could not reach anyone! Totally ruined the whole night as my husband spent next two hours trying to contact them and then was angry for having to pay so much and not receiving the right order. So not right!!!

The flowers I paid $65 for (6 roses in a vase with little blue and purple flowers) were never even delivered!!! I called and at first they offered me a 15% discount. Then they transferred me and lowered it to 10%! Thank you for ruining my son's big day!

I ordered flowers using this website on 2/10/18 knowing that the sooner I ordered them the more likely they would be delivered on time. I was surely mistaken. It's currently 10:00 pm on Valentine's Day and I have been on hold with them for over an hour trying to get a full refund since they were obviously not delivered on time. The customer service is God awful and I will never use this company to order flowers ever again.

This place is horrible, they say your stuff will be delivered on this certain day and you pay for the extra shipping just for them to NOT deliver your stuff. This place sucks, don't waste your time or money. If you're looking for a good reliable flower shop visit your local ones because this one isn't it!