fromyouflowers.com Reviews

I went on FromYouFlowers website yesterday, 01/19/2017, around 12:00 pm to order flowers for my sister's birthday which was yesterday. The website said, "Guaranteed delivery in 4 hours." My sister lives in Edgewater, Florida. I also gave them my sister's cell phone number. Then around 3:30 pm I recd an email stating the flowers couldn't be delivered that day but I would be getting a refund for the service that I paid for & that the flowers would be delivered today. Well now it's 2:45 pm & still haven't been delivered. I will never order from them again.

I ordered a $79 plant to be delivered for a dear friend that passed away. Delivery was to be 2 days after I placed the order. I kept checking the tracking on the order and it was not delivered on the selected day. I called fromyouflowers and they said they couldn't get anyone on the line that they would send a text message. I never heard back from them.

I ordered my wife what I thought was a beautiful bouquet of flowers. The flowers did arrive and she sent me a picture of them and thought to myself. "Is this the same arrangement I purchased online." The picture she sent me looked like half of what the picture showed online. I was embarrassed for my wife to receive such a pathetic bouquet of flowers. Her coworkers probably think I'm some kind of cheapskate. I could've purchased a nicer bouquet of flowers from the local grocery store. Not to mention the flowers started dying the day after she received them. I will never use this company again in my lifetime!

I ordered and upgraded my order from this company and they delivered my mom the most disrespectful looking bouquet I have ever seen. I am highly upset. First thing tomorrow I am making phone calls. I do not know what they are going to do but I am not hanging up until I am satisfied. I attached what I ordered and what I actually received.

Ordered a floral arrangement for Sister’s birthday. Delivery was in a timely manner however was absolutely disappointed that the florist substituted white roses that was in the floral description and photo with white chrysanthemums. Certainly a cost difference and savings for them. Called For You Flowers and they offered an exchange which I accepted.

I was looking to order flowers to send to my mother. I am a teacher and on a tight budget so when I saw a special deal on a beautiful bouquet of flowers for $31.99, I was very pleased. I was very surprised to find at the end of the ordering process that the price had gone from 31.99 to 54.00 due to this company adding on multiple fees that were not disclosed at the beginning of the ordering process. I find this to be extremely dishonest and I will not do business with this company again because of their dishonesty.

I chose the same day option to send a floral arrangement to my next door neighbor who had just given birth to her first child. Not only did they false advertise same day delivery but I received a notice the following day that the delivery would be further delayed!! My neighbor is being released tomorrow and now I'm completely embarrassed and more than $60.00! I spoke to a man named Lenny in Connecticut when I called the hotline and while he said my money would be returned in two to three business days this does not satisfy the missed opportunity to congratulate my neighbor. I should have read the reviews first and I usually do but I made the mistake of trusting humanity. FromYouFlowers, thanks for nothing. I'll be pursuing legal consumer action effective immediately. I'm a former business owner and corporate executive who takes customer service and ethics very seriously. I'll be checking my account daily for my credit.

If you purchase flowers from this company BEWARE. You will start to receive magazines in the mail like People, Times, Instill etc. They give you information away to a company called VALUEMAGS which sends you so many unwanted subscriptions!!! ValueMags is a scam of a company. They put you on hold for a very long time and the problem doesn't get resolved!! I am very worried they will charge my credit card for these magazines. When I called ValueMags they said it was a "free" gift fromyouflowers.com. I don't want this junk!!! BEWARE OF ORDERING FLOWERS FROM THIS COMPANY!!!

Paid extra to have these delivered same day at 11:00 a.m. Get an email at 3:00 p.m. saying they cannot be delivered until the next day. Next day at 1:00 p.m. get a phone call they cannot be delivered until Monday. I call customer service and cancel and they could care less. DO NOT ORDER FROM this COMPANY.

I ordered "same day" flowers on Wednesday. At time of checkout, I was notified that the earliest the flowers could be delivered was the next day anyway, but the same day fee would still apply... or else I would get them two days later. The fee for delivery was outrageous as it was. Didn't receive the delivery Thursday. Friday AM I sent an email to customer service. I was told I'd be refunded the same day fee and 20% of the entire order. By Friday evening I still hadn't received the delivery.

I was really nervous about my best friend's 40th birthday present. I had no idea what to get her. But I went with flowers. I was scared because I had never ordered before, but they were so beautiful! She loved them. She said they made her feel so special. I will definitely recommend to friends. I love them.

Ordered flowers for good friend. 4 days after expected delivery date, I knew I would hear from friend that she received flowers so I called and was told that delivery had been attempted and homeowner was unavailable. This went on for many days until finally, I called friend who said no note, no call, no notice of any kind that delivery was attempted. I cancelled the order. The only good experience was a quick refund. Unfortunately it was too late to resend from another vendor!

WHEN ORDERING FLOWERS ONLINE MAKE SURE THE FLORIST YOU USE IS IN THE CITY OR AREA WHERE FLOWERS ARE TO BE DELIVERED. FromYouFlowers is based in NY. If you're shipping flowers anywhere else in the country, they farm your order to a local florist and take a cut of what you pay. The fact that sending flowers is almost always time-sensitive and related to an event (holidays, birthdays, illnesses, deaths, etc.) means that TIMELY delivery is of utmost importance. In this FYF is a complete failure as a flower delivery service.

I ordered a holiday gift basket for my pastor and his family to be delivered on Dec. 14. I was informed today by my pastor that it was never received even though I received an email confirming delivery from From You Flowers. I called them and told them that this was never delivered and all they said was, "We can offer you a 20% refund." No you will not! They are already charged my credit card and I have already paid the bill unaware that the basket was never received. Will never do business with this company again. Please beware!!!

Orders flowers for wife's birthday. At 8 am email that it was out for delivery. At 2 pm nothing. Called them. Told it was out for delivery by 6 pm. 5:30 Nothing. Called again. Told they couldn't reach the florist, but would give me a 15% discount if I would accept delivery in 2 days. Um...no not happening. Told them to cancel and refund. Say they can't do anything till they talk to the florist. I call ** and a scam. Looks to me like they subcontract a flower shop for the cheapest bidder. Will not ever use again!!!

I ordered a beautiful bouquet of flowers for my sister's birthday. The flowers I ordered did not have the filler flowers in purple or the bright pink roses as pictured. The bouquet looked sick. I sent them a pic of what was received. Very disappointed!!!

Our friend passed away and we wanted to have flowers delivered to the funeral. The funeral was on a Wed at 11a.m. Around 2 pm on that Wednesday I received a call from this company saying that they couldn't make the delivery because it was out of their delivery zone (something my husband had asked right upfront and was told could be done). When I questioned them saying that the funeral was ending when they called, he told me we had ordered for Thursday, which was not true. Even adding that there was no change to his order for the Thursday delivery!

Decided to order online flowers for the ease of it all. Found that this is the worst site as they can never get flowers where they are supposed to be when they say they will deliver. Sent me an email 4 hours after I ordered for same day delivery to tell me they can't make it. Found another FTD florist online from the same search page and had them delivered in less than an hour. Please save your money. This is a complete scam.

DO NOT ALLOW THIS COMPANY TO TAKE YOUR MONEY FOR FLOWERS YOU EXPECT THEM TO DELIVER!!! I ordered "You're in my heart" Bouquet for my friend who lost her brother. She send me a picture and a Thank you when she received them. OMG!!! Just a few roses and carnations in a very small vase for $60.00. Nothing like the picture I ordered. When I called to complain they said it isn't their fault the wrong bouquet was delivered. They DID admit some of the pictures of the bouquet are not what is delivered. (admission of fault) Such horrible business practice. I ordered it through their company. They took my money and I have a receipt with the picture of this big luscious bouquet filled with roses and carnation. What a scam!!!

I ordered a large butterfly arrangement with 5 blue balloons and one Thinking of you mylar balloon with a sympathy message. Only thing correct was card message, delivery date and 5 blue balloons. I was embarrassed by what was delivered and spent over $100. Only offered 20% refund and $15 online gift card to ensure 100% satisfaction. So tell me does a hand written sympathy message and 5 regular balloons worth 70% of $100. The $15 gift certificate is laughable since their items are well over that price plus have to pay extra for delivery and taxes requiring me to spend more money with them after I have told them I will not order anything ever again from them!

I ordered some flowers at 11:45 am to be delivered to someone I love very much. I even paid extra for them to be delivered within 4 hours! I got home at 5:45 expecting him to have them... not! I called the company and they tried to get in touch with the flower company to find out where they were... The florist was not answering the phone. 9:45 comes... and I call again and am told they were delivered... NOPE! I demanded a full refund... and If that doesn't happen, we'll be going to court.

One star is too much credit. My daughter ordered me flowers for Christmas to be delivered on 12/26. I have never received them. We have an email confirming the order was received and would be delivered. Calling customer service did not resolve the issue. They claimed they couldn't find the order. They could however find her account and charge her 55.97 for flowers that were never delivered. I also have zero tolerance for thieves.

Normally don't have negative feedback to say but with fromyouflowers.com I would not recommend to anyone. In the last year I have had 3 orders that my mother placed for the holidays to have a centerpiece for our holiday dinners and each time something went wrong. First of all it's sad when you can't surprise someone with beautiful flowers because you get asked if they came and you're like, "What flowers?" And it's disappointing. First order was last year I never received the flowers. I ended up getting a call from a nice women who said she had gotten flowers to her house and she believes it's the wrong address as ours is Sycamore St and hers is Sagamore St. I ended up driving to the lady's house and getting my arrangement.

I ordered from FromYouFlowers after Teleflora cancelled an order because they couldn't find a florist to deliver to my friend's address. She is in a rural area. I got an email saying delivery was made. My friend says, no delivery! I emailed customer service explaining the discrepancy. The next day I was called and assured delivery would be made that day. It was! The bouquet was beautiful. Delivery driver apologetic to my friend about snafu and refused tip. FromYouFlowers put a 20$ voucher to be used for future order in my email and refunded 20% of my order back to my credit card. I will use them again and give them another chance to get it right the first time. I'm not giving 5 star rating because of the initial problem.

Company advertised delivery before noon. I paid for the expedited service, an additional $25 over the cost of the product. Delivery was NOT MADE. I called asked why? "Too many deliveries... Will be delivered before 5 p.m." That is NOT what I paid for, nor wanted; nor expected. It is totally UNACCEPTABLE service. CANNOT TRUST THIS ONE.

I ordered an arrangement for my parents who live out of state in a senior community with gated security. On the date of the promised delivery I received an email stating that the arrangement had been delivered. Two days later I arrived at their home and did not see an arrangement. I asked if they had received any deliveries-- they had not. I checked with the security company to see if any delivery attempt had been made-- they had no record. I called the customer service number at from you flowers. It took more than 15 minutes of being on hold before a customer service rep answered. The service rep was courteous and arranged to have the florist deliver the following day.

I ordered same day delivery for my sick daughter. Days later they sent email that it was delivered, and it was NOT. I live 3 blocks away and checked. I called them several times. They insisted they were delivered. (Their delivery person lied to them). I had my bank reverse the charges. FIVE days later they finally delivered them... withered, brown, and smaller than what the picture showed I ordered. She was better, flowers, were too late. NOW they have the nerve to bill my credit card again. I will be going to the bank in the morning, and THEN to an attorney. DO NOT BUY FROM THEM. Their same day guarantee is a LIE, as so many, so many people said in the reviews. Their flowers are less quality than what their pictures show, as so many people said in their reviews.

I ordered a Christmas table arrangement for my niece who hosted dinner, and was very embarrassed by what I saw. The flowers were sparse, not as pictured, and half of them were dead. The article was not cheap & I will never use this vendor again. Don't waste your money on this merchant!

I ordered the serenity and bliss bouquet to be delivered to my mother next day for the passing of my grandmother. My mother sent me a thank you text with a picture of the flowers she received. I was livid! The flowers looked NOTHING like the flowers I ordered and were half if not less than the amount of flowers that should have been in the bouquet! I am completely embarrassed and thankful I did not have them sent to the service! I will NEVER USE THEM AGAIN. I wish I would have read the reviews before choosing fromyouflowers.com.

I ordered 2 (2 receipts) arrangements for my relatives out of state for Christmas. What I ordered and what they received were ridiculous! I emailed and complained to them that I was very disappointed and they should really be aware of their out of state vendors. I received $9 and $12 back... should have been more. Next time I'm reading reviews!

We ordered the "Deluxe Belgian Chocolate Covered Gift Tower" which is described on their website as "Treats are doused in rich Milk, Decadent Dark, and White Belgian Chocolates. Gift Includes: One-Dozen decorated Belgian Mixed Chocolate Covered OREO® Cookies, Twenty-One Ultimate Toppings mixed Chocolate Dipped Mini-Pretzel Sticks, approx. 3 ounces Milk Belgian Chocolate Toffee Crunch bark, Six Ultimate Toppings Belgian Chocolate Covered Marshmallow Pops" for our daughter's birthday whom lives in another state. She received the package 2 days later than the promised delivery time and the contents were Large chocolate pretzels, small chocolate pretzels and an over-sized cookies and cream candy bar. NEVER AGAIN.

Ordered flowers for same day delivery. AFTER ordering, read reviews published on this site. Reviews were terrible. Resigned myself to expecting a harrowing experience and chalking it up to stupidity. Imagine my surprise when I learned my order was not only delivered AT ALL, but delivered ON TIME as well. In addition, I received pics from the recipient showing how beautiful the arrangement was and, of all things, exactly as ordered. Moral of story - don't believe EVERYTHING you read.

The first time I ordered flowers for the fiance, they did not show up on the scheduled time. The day after they said they will deliver the next day (2 days late) and give me a $20 gift certificate for next time. Well, I ordered flowers the day before yesterday to be delivered today and they just now tell me they won't be here today. Not to mention they jacked the price up when I put in my gift certificate... Just stay away from this company. I just went to 1800flowers and they are delivering some for me today.

I ordered early for a centerpiece to be delivered before Christmas, and they called me AFTER the order was to be delivered saying they cannot deliver it until AFTER Christmas. How can a company stay in business with these practices? At the very last minute, backing out of their agreement, then they put me on hold an unbelievable amount of time! I'm still pursuing a refund, after I found a florist local to my recipient to deliver on time!

I ordered same day flower delivery for Monday paying the extra fee for same day order. The flowers never arrived. I called Tuesday morning for a status update and was told the florist was not open so they would call in 15 minutes and get back to me. I explained how important Monday delivery was and that the once in a lifetime event only occurred on Monday. They never called back so a few hours later I tried calling again and keep getting disconnected when it seemed an agent would pick up. So I sent an e-mail inquiry and received an auto response that they respond within four hours. I never received a response to my e-mail. Finally at 3 pm I called back and got through. I was told the flowers would be delivered Wed and was offered a $15 gift card which I refused since I would never order from them again. They then tried to offer an additional 15% off. I told them I expected the flowers to be delivered for free since they had failed so much.

I ordered the Christmas tree shaped arrangement & upgraded to the premium. Arrangement was sent to my parents who are "snowbirds" in FL. It meant the world for me for them to have something beautiful & a something that resembled a Christmas tree for the RV. Normally, they would decorate but my Dad was just diagnosed with an aggressive cancer & is not in the holiday spirit. (None of us are.) After the "tree" was delivered I asked for a photo of the arrangement. I could not believe what was sent!!!!

I sent an arrangement to a close long time friend for Christmas. She sent me a picture and I am so embarrassed... The ugliest arrangement I've ever seen! And I like all flowers so I'm not picky... and it looked tiny and cheap! Used to be a good company but terrible now... Ordered other recently and some took forever to get delivered!

Very unacceptable for a 6:30 p.m. delivery time. I should've read these other reviews before I ordered. I'm sick of these websites not giving you a final price until you fill it all out. Only to find processing or other fees. They can't even throw in a clear cheap vase for free? Go local - it's tricky to find - online places like this make you think it's from a local florist but if you look at their address you'll see most get shipped from other states. I'm not sure how they can still come up when I purposely do a search for a LOCAL florist.

I placed my order the day before expecting the flowers. I also paid the rush delivery fee to be guaranteed by 12 pm. At 1:40 the flowers still had not arrived, when I called the company the florist could not be reached and was informed it would take up to two hours for a response. At 3:15 there were still no flowers and I called the company back. At this time they called the florist again, who could not be reached, offering to check on the order every half hour and personally call me with an update.

Used them for the first time this week... Two ugly things... Guarantee delivery in 4 hours (extra charge for that), actual delivery was 7 hours. This was a sympathy floral arrangement for a dear friend. It's arrive a couple hours after that friend had left, so they did not get to see them for two days. The bigger issue is with the wording on the sympathy card. I typed in a certain message and what they actually transcribed onto the card left words out, and spelled two words wrong, to the point the message did not make any sense when trying to read it; it was like a 3-year old was asked to fill in the card.

I typically ONLY give reviews if I am extremely satisfied or extremely dissatisfied. I should have read the reviews prior to ordering from this company. Had I read the reviews, a very special occasion would not have been ruined. I am a traveling nurse and I ordered flowers for my mother for her birthday and they were not delivered, even though I paid for expedited delivery. The flowers were suppose to be delivered by 12 noon on 12/20 and that did not happen. It's 12/22 and flowers still haven't been delivered. What's the point of ordering flowers to be delivered on a specific day if they are not going to be delivered?? Receiving flowers days after your birthday has NO relevance!! I am extremely upset, my dad died this past March and my parents were married for 50 years!!

I placed an order on Dec. 5 to be delivered on Dec. 15 for my family in Pennsylvania. In fact, when I did a Google search, it came up and was ranked "best value florist" by CBS News. I assumed that my order was delivered, since I never heard a word from the company. Today I received a call (a week after the scheduled delivery) to tell me that they couldn't deliver. It sure would have been nice to know that a week ago, or when I placed the order. It's too late now to order anything else without paying expedited shipping. Will NEVER use this company again!

I ordered flowers to be delivered to my companion at the hospital since he was having surgery. I placed one order yesterday and one this morning for both arrangements to be delivered today. It didn't happen.

I've just had surgery and thought a pretty bouquet would cheer me up a little, so I ordered from From You Flowers. I've ordered flowers from other websites before and have always been very happy as the arrangements usually exceed the picture posted online. That was not the case this time. The arrangement was small, and delivered in an ugly white china container instead of the happy yellow pot it was supposed to have been delivered in. I contacted the company about my dissatisfaction and was offered a 25% refund. Do yourself a favor and take a pass on From You Flowers.

Flowers were never delivered to recipient. Customer service only wanted to give 30% off next order!!! Placed on hold for over 30 minutes before they agreed to refund the order. Don't waste your money!

I used this service about 2 weeks ago with fine results, so for my daughter's birthday on 12/20 I used a coupon and ordered more flowers. By 8:00 PM the flowers never arrived and after being on hold the first time for 45 minutes, Nicole hung up on me. I then called back and was hold for 38 minutes and Nicole hung up on me again. I was emailing the entire time also. Dennis answered one email and told me he would investigate why the order was never delivered. This morning I received one from Chris stating the order was canceled and a refund will be issued. No apology for TERRIBLE customer service. PLEASE DO NOT USE THIS SERVICE. IT IS HORRIBLE. I HAVE NEVER BEEN TREATED SO POORLY.

Ordered flowers for funeral. Paid extra to have delivered on same day. Next day at funeral I could not find flowers. Called 800 number from funeral home. CSR stated flowers were substituted from what I ordered. Could not understand why they would not send flowers ordered because they were listed as those available for same day delivery. Rude CSR stated delivered on day before. Searched for flowers described by CSR. No flowers. Funeral home attendants searched records. Never delivered. I was totally Embarrassed! Sent email to company. Email returned as permanently rejected. Reviews on company site are all excellent, including pictures of delivered flowers. Obviously Fraud! Credit Card company to contact and will send status. Authorities need to shut this down.

I ordered flowers to be delivered to a funeral home and paid an additional cost to have the flowers delivered before 12 noon. At 3:45 I tried to track the delivery and they were still not delivered yet. I called customer service and I was on hold for almost 20 minutes. I finally spoke with someone who stated the flowers were not yet delivered and they were in route. She said they did not know they were going to a funeral home, even though the NAME OF THE FUNERAL home was included in the address. The customer service rep then told me I ordered the flowers incorrectly because I did not select it was for a funeral and designate the service time. I went through the steps with her to order flowers and the area she was talking about does not exist. She said it must just be on her end. This is the absolute LAST time I will be ordering from this company. They are a complete joke.

Their "highly trained staff" on 800 line were clearly disinterested and not bothered. Delivery deadline not honored although charged extra. Late by 2 hrs. Why do they request mobile number on order form if they don't use it to inform customer of a late delivery? Online tracking did not work.

I placed an online order with this company for a bouquet with a box of chocolates and a teddy bear for my daughter-in-law's birthday, and only the flowers arrived. I called the company who assured me they would have the florist send out the entire order again the next day. I had paid extra for a morning delivery, but by 4:30, no chocolates or teddy bear had arrived. Another call to the company. The employee put me on hold while she phoned the florist. Apparently the chocolates and teddy bear were on a truck and would be delivered shortly. But not with the bouquet as promised, despite it being company policy to resend the original order.

My girlfriend lives in Northern Michigan and I live in lower Michigan. Because of the recent snow storm, we were unable to see each other on our anniversary. She went online and found this company that promised same day delivery. She ordered a mix of red roses and white lilies with a balloon. They told her it would arrive at 2:30. At 3 there was still nothing so she called and they said at 3:30. By 4 still nothing. This time when she called they said no later than 6. Well still nothing. She called them and they gave her a refund for the "same day" delivery charge and said they would call her back when they found out what happened. I called the company this morning and they said they would deliver today and give her 50% back. I said, “No, we don't want the flowers and we want a full refund.” The lady said okay and started the refund process. So hopefully they don't mess that up too. I would not recommend this company to ANYONE.

I ordered 3 flower arrangements for a funeral. I paid more than $400 for these and the items looked like trash. Their red standing spray had just about 16 carnations and 4 roses. The site doesn't give much explanations and according to the photo it should have at least 50 to 52 flowers. Again the wreath had about 20 flowers and it is so small and you have to come very close to see. Looks like they buy the flowers from a secondary market or use left over flowers. I feel sorry that I ordered from them. They don't post bad reviews and run a shady business. Please don't order anything from them.

I was very concerned about using fromyouflowers.com after ordering same day delivery, and checking my order status throughout the day only to see "delivery scheduled". I came here to check reviews and my stomach immediately began to turn. I had placed an order to be delivered to my wife at her job before the end of the business day. The order was placed at 9:00 AM. I contacted fromyouflowers at around 2:00 PM to see if I could get any updates. Was on hold twice: once to get in touch with a customer service rep, and a second time while the CSR contacted the florist. The CSR told me that the flowers had been delivered at 1:15 PM, but my order status online still said "delivery scheduled".

When From You Flowers had told me that they would not be able to complete my order in time, after several frantic phone calls I was able to find a local florist who would be able to deliver in time. However, BOTH bouquets were delivered!

Ordered flowers for my friends for Christmas to be delivered Dec. 15th, 2016, got delivery confirmation that these had been delivered. When I did not hear from my friends, I called Fromyouflowers. They just called me back and said flowers were NOT delivered, they will deliver today and give me 15% refund!! Had I not called them this morning, I would have assumed flowers were received and my friends did not even bother to call me. Very SHOTTY way to make a dollar!! Have had problems with them before, don't know why I used them again! My recommendation to you, DO NOT use this company, use Teleflora, they will deliver your flowers!! And by the way, 1 star ONLY because it was required, "0" from me!!

I received an email from the company stating a confirmation that my order was delivered. It was not delivered. Their website says to wait 24-48 hours before contacting Customer Service! I called and was told they would try reaching the florist. It's 9 PM in the delivery area, and the flowers have still not been delivered and I've heard nothing back from the company. Apologies and $10 gift cards offered as consolation do not do it for me. I will not be a repeat customer. Flakes.

They even sent me an email, claiming that the flowers were delivered. When in reality, the flowers were never delivered. Thank goodness I paid with American Express so it's easy to have the charge reversed.

Get well without using Fromyouflowers site! I bought flowers twice in two weeks for two different people. Both times the flowers never made it. They gave me $10.00 gift certificate to use on my next order so I tried again and same thing happened. They lied to me and said they were sent out that morning and never made it. I will never use Fromyouflowers! I wish I had read more reviews because the only review I saw was 4 1/2 star. Please pass this on so that no one buys from this site because they rely on the internet for their business. Do not give them any business.

I ordered Eternal Love arrangement to send to my friend when her grandmother died. I was embarrassed to see the picture of what arrived at her home. I even upgraded to Deluxe. These flowers couldn't even qualify for the ones they sell as Regular. It looks like someone just bought a bunch of flowers and stuck them in a vase. All the greenery was at the bottom. "Deluxe" on their page shows many roses, I see 2? Even their "Regular" shows more roses than this. It wasn't arranged, it wasn't full. Very disappointed and embarrassed I sent these. I wrote to them and asked about their satisfaction guarantee and sent pictures. They offered my 15% of product refunded. I told them I wasn't satisfied with that so they offered me 35% refund. They will never see any of my money again. I included picture of Deluxe Eternal Love from their site and the "professionally arranged" unimpressive flowers that were sent to my grieving friend.

Look at all the NEGATIVE ONE STAR REVIEWS! How is this site still in business?! How do we get it shut down so others don't suffer like we have!? This was most embarrassing. A good friend of the family passed away and we sent the large beautiful stand flowers to the funeral home. I guess the florist decided that since we opted for such a large stand bouquet that we were not going to be at the funeral. So neither was the floral arrangement!!! Nowhere to be found either.

My company decided to order from "FromYouFlowers.com" because a co-worker recently lost her mother. We order flowers to be delivered same day delivery before 5 pm but at 5 pm there were no flowers. I called the company and the customer service woman was very rude. She informed me that the flowers would not be delivered until the next day before noon. Then the next by 1 pm there still was no flowers! I called the company again and the customer service lady told me that the flowers won't be ready until the end of the day! What is the point of ordering same day delivery if the flowers won't be delivered on that day! Do not order from this company! Spend the extra money and order from 1800-Flowers. I have never had any problems with them. This is what we get for trying to save a little bit of money.

This is defiantly the shiftiest company with the most shiftiest delivery!! They could not deliver a flower on a birthday and even the day after the birthday!! The only thing they know is to talk to you in respect but they cannot deliver the service properly! Do not use their service!! Run away!!

This company should get a negative stars rating. NEVER USE THEM! I used them 2 times, and both times within a few days of placing my online orders, my credit card # was stolen and used fraudulently. Maybe their site got hacked or a dishonest employee, but either way, it is too coincidental it happened both times right after a purchase with them. Also, what they advertised I was getting was not what I actually got, the bouquet was about half the size of the advertisement, thank goodness my mom didn't know any better, however, this is pathetic!

Ordered flowers on Sunday before 11:00am near Houston, Texas. Order was rescheduled for Monday, said there were NO florist open on Sunday. Asked for Refund after waiting the 4 hours. DO NOT ORDER FROM THIS WEBSITE - SCAM.

I paid extra$ for expedited delivery time (before noon). At 12:30 pm my wife had not received flowers and was leaving work (her birthday) so I call Fromyouflowers and they said it was overlooked and they could get them delivered by tomorrow. I said absolutely not that is not an option. I said "we only have two options. Either you can deliver them to my home address or he can immediately refund my money." At which time they said that they would have them delivered to my home address by 5 p.m. 5 p.m. rolls around you guessed it still no flowers. So another call to track my flowers down and was put on hold for 20 minutes and finally was informed that the flowers were in route and would be delivered sometime between 6 and 6:30 p.m. Flowers did finally show up but very disappointed with service.

My review is based on my experience of receiving flowers last week. My husband surprised me with a flower arrangement that was sent to my place of employment. The flower arrangement was extremely small but I thought it was very sweet and thoughtful of my husband. I immediately took out my cell phone and took a photo of the arrangement. I texted the photo to my husband to let him know I had received his surprise.

Placed order and paid extra for same day delivery. It did not get delivered. They said it would be the next day. It did not get delivered on the second day either. Do not ruin your occasion by ordering from this company.

I ordered a floral arrangement for my new baby nephew. I asked my sister in law to send me a picture of the arrangement. It looked nothing like what the picture described. The flowers were cheap and were delivered wilted. The flowers looked like they had been haphazardly thrown into the vase. I ordered a balloon which was missing from the order. I am sooo embarrassed!! I should call my credit card company to dispute the whole charge.

My uncle passed away on Thanksgiving Day. Due to the holiday the local florist was closed for the weekend. On Friday, 11/26/2016, I placed an order for a bouquet of flowers to be delivered to the funeral home on Saturday 11/27/2016. I paid the expedite fee and verified that the flowers were available for "Same Day Delivery".

I normally don't write reviews, but had to do it today. I order flowers for my sister's birthday. Spend over $60.00 and got crap. The flowers were nothing like what was showed in the picture nor the vase. It seemed like they picked up a vase from Sam's Club and threw some flowers in there. No bows, no card - nothing. I should have order from different company.

Ordered an arrangement for family that lives in another state, to be delivered the day before Thanksgiving for the dinner table. Was not delivered by Thanksgiving night. Emailed the company to cancel the order and refund my $88.28. Heard back from them within 4 hours, and my money was refunded the next day. Will not be using them ever again. Very unreliable for delivery.

Flowers ordered on 11/18/16, to be delivered on 11/23/16. Flowers were never delivered. This order was very important to me as I wanted the recipient to know how thankful I was for her. I contacted the company and received an email that they would refund my money and it should show up on my credit card in 10 days. They then sent me another email encouraging me to order again from their company. They advertise same day delivery yet the couldn't delivery in five days.

I ordered a Thanksgiving arrangement on November 23, 2016. What was advertised is not what I received. I wish I had looked for reviews beforehand. I never would have ordered through them. Deceptive advertising adding a $10 shipping and handling fee at the very end of the order. I called to find out what it was for and was told it was a guarantee for freshness for 8 days. Shipping and handling? When flowers arrived later in the day, they looked awful - not even close to what was advertised. I contacted customer service and was told "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information." I did not see that message. I want a complete refund. They emailed a 10% gift certificate. I will never order through them again.

Do not order from this company, they have no intentions of ordering same day. In fact, they couldn't order my "same day" delivery the second day. They said "sorry our delivery driver left the area and forgot to drop off your order". This was on the second day of the same day delivery. Not sure how a company like this stays in business with all of the other great floral companies out there. I will never use them again and you shouldn't either.

Usually I don't write bad reviews however my experience with the company was so terrible I feel as if I have to warn others. First, although this company claims CNBC gives them a great rating for value and quality I received neither. On top of my regular charges I was surprised at checkout with a $13 "service/handling" fee. I figured since it was for my grandma's 81st birthday it was worth it. So, around 6:30pm I checked the tracker to see if the flowers had been delivered. Nope. Called customer service. The lady apologized, saying something about a funeral being the reason. She told me the flowers would arrive to my grandma within an hour. I called my grandma and chatted for over an hour, still no flowers. At 9 pm I called customer service again. The man I spoke to said he wasn't sure what happened, and offered to email me a 20% discount off my next order (that won't be happening). The flowers never arrived that night.

Ordered a gift basket for my wife's anniversary through fromyouflowers.com that was sent through this company. Not only was it delivered late despite charging me an expedited fee, not only was it delivered after I called to cancel it (my wife had already gone home at 3:00pm), not only did they not issue me a refund, they didn't even give me the right basket.

This being my 1st time sending flowers, I was so excited to send them for my niece's birth. The company took my order and made sure the card was word for word. Called me back to say they can't deliver that day and would the next day. I let them know she checks out late in the day (3:30) they said that is fine. Once again they call to say they can't deliver to the hospital because she is checking out that day. Fine had them delivered to her house and I picked the flowers (roses and lilies). When the flowers finally arrived they were perfect but the card said "congratulations Shanon and Will", not Lo And Shanon. I called to see if they can fix this for the baby book what a joke. I got the delivery fee back on a gift card and 30% back. I talked to a manager and finally was able to get a full refund. NEVER AGAIN WILL I USE THIS COMPANY NOR WILL MY FAMILY AND FRIENDS.

I placed an order for my mothers B-Day flowers on Nov 1st for the delivery date being Nov 15th. Not only did they NOT show up, the employee lied and said the flowers & balloons were on their way and still never showed up. Very disappointing, they said they would deliver the order the next day with an upgrade and refund me 30% of what I paid. That was another lie, flowers still never showed up and I have yet to receive any of my money back, just a $20 gift card. Like I'd EVER use their company again. I feel very bad that I had my mother, who lives 12 hours away from me and her grand kids, waiting around for her flowers that NEVER CAME!

Two days late for birthday flowers delivery is not acceptable. The worst part is that they never informed us that the flowers were not going to be delivered that day (due to computer problems at the local flower shop). We had to call and email them our-selves and by the end of the day we finally got someone on the phone with this cheeky excuse of computer problems.

I ordered a birthday bouquet 5:21 a.m. November 12, 2016. I paid extra for same day delivery & to have it expedited. I received an email stating the arrangement would be delivered by 12:00 p.m. My mother died at 1:36 p.m. EST. So she NEVER saw the purple bouquet I sent to her or the balloons and bear! My heart broke twice in one day! Thanks for NOTHING! This is the second time I've had a problem with this company! It won't be a third time. DON'T USE THIS COMPANY! PLEASE!

Every review I have read mirrors my experience in its entirety. First off I ordered flowers for my wife at 145 in the afternoon a little over an hour before their deadline for same day delivery. Received a phone call at work that I was unable to take, and when I call back waiting well over 20 min off of the sales floor to reach someone only to have it eventually ring then disconnect. Literally (not figuratively) did this two other times at work to only have the same thing happen. Finally called them at home later in the evening once I realized my wife hadn't gotten the flowers, balloon, and chocolates I ordered for her only to be told they couldn't do the delivery that day so I asked to have a refund on the delivery charges and handling which they refused and gave me back only 2.99 for same day delivery and a supposed upgrade in flowers with an apology letter.

What a terrible experience to buy flowers from here! What was delivered was nothing like what was on the picture. All the flowers are wilted and the Mylar balloon was not even properly inflated! This is worse than one of those Chinese online shopping experience that you see on the internet! Highly recommended to not buy flowers from here!

Two days late for birthday flowers is not acceptable. First day late I received a phone call apologizing for the late delivery and that I would receive the flowers that afternoon. Did not receive the delivery until the following day, late afternoon. These were a gift from my son and his family. They advertise 'same day delivery' but that is only a hoax. How does a company get repeat business when it doesn't serve the customer? If you want to send flowers to someone, I would suggest using a different company.

I ordered flowers for a family member on the first anniversary of the death of her husband. The main reason I ordered from this company was the guarantee of quick delivery. Over 24 hours after the promise for delivery, I received a call from the company on my answering machine asking me to return a call. After waiting on hold for over 21 minutes, I was told the flowers were not delivered yesterday as promised. I was told I could receive a 2.99 credit of the shipping (which was $17.98, outrageous to begin with). I requested the entire shipping amount and was denied. She offered me the 2.99 and an upgraded bouquet. I told her fine.

I had ordered flowers for my sister's 14th birthday to be sent to her at school. I paid over $50 for these flowers that NEVER got delivered. They were same day delivery and my sister didn't get them that day. I called the company and got put on hold (15 minutes) and all they told me no they were not delivered and I would receive 20% back and hung up on me. The next day my sister still had not gotten her flowers so I called again. I was put on hold (15 minutes) and when I finally gave the lady my order number she put me back on hold and hung up on me again. I called back and waited another 15 minutes on hold. Gave my information and was put on hold for yet again for almost 20 minutes to be told they have been delivered, even though they were nowhere to be found at the school.

I should have known better than to use this company again. I used them once a few years ago to send Valentine's Day flowers and the flowers never arrived. I wasn't told until the next day that they didn't and at that point cancelled the order after being on hold with them for over 30 minutes. But, I believe in second chances so I tried them again. I selected a simple bouquet and box of chocolates to be delivered to my boyfriend on his 18 month sobriety date. I placed the order in the early afternoon and selected same day delivery. After over an hour on hold in the late afternoon, I was told they cannot make the same day delivery. They offered me a 40% discount on the order, an upgrade to the flowers and assured me the flowers would be delivered the next day with an apology note from the florist advising it was their fault the flowers were not delivered the day before.

The reason to order fromyouflowers was that they accept same day delivery. I ordered Premium rose & lily arrangement with birthday vase, 3 Mylar balloons for my daughter's birthday. The delivery commitment was to deliver by 12:00 pm today (within the same day) positively for that they charged additional amount as well. My total order cost was $85.96. Now it's 4:30 pm and my order still not delivered. I am out of United States and sending these flowers to my daughter as my only wish for her 16th birthday which is very special to her. I made two long distance international calls to them one at 1:30 pm. After holding for 8 minutes I got the reply that "florist is on the way and you will get delivery at any time".

I recently ordered a the Trick or Treat Halloween Candy basket for my boyfriend. Spent 49.99 + 14.99 Sh/H. I will say it was delivered on time but was a huge embarrassment. It in no way resembled anything for halloween. It came in a cheap red Easter Basket, and had the 1.00 store boxed candies (juju bees, starbursts etc in it). No chocolate, nothing Halloween. Was wrapped in cheap clear plastic and tied with string. Funny thing is, the local florist who did this order is a couple doors up from the dollar store. I went there and found all the exact items!!! I could have done this myself for 12.00!! Will never order from them again.

Do Not Use This Company!!! You will not save money, plus they will deliver the most disappointing mess and embarrass you, just call a local florist that has delivery. When you go to the website it seems like such a bargain but you will get something horrific and there are hidden fees they don't add until the end. There will be a $2.99 same day delivery fee and a $15.00 handling fee on top. The only reason I paid it was because I needed same day delivery and I didn't have time to search for a local florist. At this point I don't even believe they have same day service, they just take your money and hope you don't cancel.

Ordered flowers for an early delivery (paid for that) for a surprise birthday on Saturday. Called and spoke with a person so they will have the request on time. That day the person never receive the flowers on time, of course they delivered the flowers really late when there were not people in the house (they knew because I emphasized that).

My husband and I ordered flowers to be delivered on the same day. We are in Florida and sent the flowers to a family member up in Massachusetts. We received an email stating the flowers would be delivered within four hours. However, shortly after placing the order we received another email confirming the flowers were out for delivery. Shortly after that we received a phone call stating our family member was not home and, due to inclement weather, they didn't want to leave the flowers outside on the doorstep. The man on the line was very polite and helpful. In the end it all worked out. We could not have asked for a more pleasant transaction.

I sent my aunt a bouquet for $29.99 plus two mylar balloons for $10 plus shipping and handling and tax. The bouquet arrived with about 6 or 7 flowers and one balloon. It was so embarrassing. It looked like I was cheap when I spent $50! When you email, you get a gift certificate for $10 for more of their cheap, crappy, sparse bouquets. When you want to get something more addressed, they direct you to call Customer Service. When you do, you're met with a recording trying to sign you up for T-mobile. I will never buy from this place again. They don't know what they're doing.

I received a call from an upset friend Saturday morning. Apparently he had sent me flowers Friday, but I didn't call to say "Thank you." Unfortunately, I had never received them. He called in to find out what had happened and after awhile was told I would receive them today. Well, today has come and gone, and no flowers. This time I called. After being on hold for over 20 minutes someone finally answered and said they couldn't reach the florist.

I clicked on their link thinking it was for my local florist. I placed an order for a same day delivery of an arrangement. The flowers were never delivered and received a call from them after 6 PM advising they couldn't make the delivery that day. Offered to refund the same day delivery fee plus a $20 gift certificate. I said OK if they could make the delivery the next MORNING.

I have used FromYouFlowers 3 times. The 1st time I sent 3 plants to tn. I split the difference on being satisfied since 1 of the 3 I gave an old address, which they contacted me about right away. Unfortunately 1 of the 3 I realized they didn't deliver & I had to find that out on my own. They never contacted me & when I got a hold of them they then told me they couldn't deliver to the area, which their website said they could. The 2nd time the flowers were delivered as promised & pretty much looked like they did on the website. The 3rd & final time they were supposed to deliver on Tuesday, 10/11. I didn't find out until that Friday, 10/14 that they didn't deliver again on my own. It took 4 emails between Saturday, 10/15 - Monday, 10/17 to have the flowers delivered a week later with no apology to the recipient or a reason why they weren't delivered as promised.

My daughter ordered flowers from my birthday. My favorite are calla lilies, so that is what she ordered, but I got roses and regular lilies that were not even opened. Then I spent 22 minutes on their phone number waiting for somebody and spoke to Davis who said they could send a new delivery, but not until next Tuesday. Today is Saturday, my birthday. Very fraudulent practice. You pay for one thing and get another one.

I ordered a sympathy bouquet for a friend whose mother died via this company online. Not even an hour later I was told the address I had for my friend was incorrect. I emailed From You Flowers immediately and asked them to change the address so my friend would get the flowers. I got the canned response "Sorry you're order already went out and cannot be changed." Unbelievable. No one even tried to help me. I had to go out of my way to call my friend (whose mother just DIED) to let her know what happened and she assured me that she was friends with the neighbor and was sure they would bring her the flowers. I will never, ever use this company again (I wish I had read the reviews on here prior to my own order) and will be sure to tell friends not to use them either. What a terrible situation I was put in. Just pathetic customer service.

This site is one of the most deceptive sites I have ever used. Like most people you order what the picture shows. This is what I did. Well, I did not get what the picture showed. The picture shows baby's breath mixed in the arrangement. But as pointed out by their representative "if you read the listing of what is included there are no baby's breath." Next, nowhere does it show you that if you order next day you get the flowers in a box and you have to arrange them yourself (Happy Anniversary, now arrange your own flowers). Nowhere does it tell you without a customer representative that you will have to arrange yourself. I was informed that I ordered from the growth collection and that is how they are delivered.

I seriously have to say wow when it comes to this company. I placed an order for my manager for Boss's Day. After placing my order I decided to google fromyouflowers to read their reviews. Of course the reviews were terrible!!! I immediately called them to cancel my order. I was also told that they are like a website that has contracts with local florists and some of the bad reviews were from florists in a "bad area". I was reassured/guaranteed/promised that all would be ok for my flower arrangement and delivery. I was told that they called the florist and everything would be in order and set for delivery. Am completely embarrassed to say the least that the arrangement that my manager received looked NOTHING like what I selected and paid for! Very disappointed.

This is the second time I placed an order and they sent something totally different. I purchased a Deluxe Symphony Bouquet for a funeral. The recipient received 4 roses and 5 carnations. I was so embarrassed. Below: picture #1 is want they sent and picture #2 is what I ordered. I called and they are giving a refund.

Called on Thursday for flowers delivered on Friday. They were a no-show. No call or email. Once I found out the flowers were not delivered, on Monday, I call them and they have this careless attitude saying that the customer (me) canceled the order on Saturday. WHAT!!?? They are horrible and should not be in business!! They suck!!

I called on Saturday afternoon, Oct 15. 2016 to have flowers delivered to a hospital the next day, Sunday Oct 16. Remind you they had plenty of time to do this and I still was charged a 2.99 guarantee same day delivery before noon. But today is Saturday? Anyway, I called at 1 pm and my ill loved one had not got the flowers. I called customer service at From you flowers and was told they cannot reach the florist. Red flag! The florist that accepts the orders should have a darn cell phone on them for customers sake!

SO sad that they offered same day delivery, and I had to pay EXTRA and they didn't deliver. Therefore I missed a VERY important day (the anniversary of the death of a child for a friend). I am SO upset! Please please, If you want your flowers to be delivered on time DO NOT ORDER FROM THIS COMPANY!!!

I attempt to use different companies to support new businesses, hence I tried FromYouFlowers.com instead of FTD or 1800 Flowers... Bad move on my part. I choose my arrangement, filled out the billing form and submitted the online order. American Express sent me an email showing that my credit card was just used for an online transaction for $68.15; great credit card monitoring in places... All good. 10 minutes later I miss a call from For You Flowers, so return the call. I am in a waiting queue for approximately 16 minutes listening to elevator music.

I ordered flowers for my elderly mum and paid extra for it to be delivered before lunch. I live in London, so it's always a bit sad that I'm not able to spend her birthday with her. So, her receiving my gifts and flowers on time is really important to me. These guys are a joke. The flowers did not turn up on time and all the numbers provided on their website did not work.

My brother died suddenly and unexpectedly on October 5, 2016. I placed an order for $109.00 on behalf of my 87 y/o mother on October 10th. My credit card was billed. I also paid for expedited delivery. On the morning of his funeral, October 12th, our family showed up to the church for services only to find there were no flowers. A call was then placed to "fromyouflowers.com" and after a 15 minute wait, someone finally answered and I was notified "they" could not reach the florist. This was devastating to my mother who was already in a depressed mental state due to the loss of her son. Had I not called "fromyouflowers.com" I would not have known what was going on.

Requested a spray and was called the day of the event that only a basket could be delivered. How disappointing. Wish I had read their reviews on Consumer Affairs before selecting From You Flowers. Will never do business with this company again.

Just horrible horrible service. Didn't get delivered the first day, when product clearly said same day delivery. Said it was because they didn't have enough time to deliver due to high volume of deliveries. Didn't get delivered the second day. Said it was because it's a difficult basket and would get delivered first thing tomorrow. Didn't get delivered the third day. Said they were still having difficulties with the basket.

I ordered flowers for next day delivery. Heard nothing from the recipient so I checked the status. Status indicated the flowers were being delivered. Found out the next day, the flowers could not be delivered. It is now a week later and I am finally told the address is too remote and they cannot locate anyone locally that can make the delivery. This company is a scam! I tried calling them and kept going in circles while trying to connect to Customer Service. I hope the word gets out to NOT do business with them. Don't like companies that prey on people's emotions (flowers are tied to emotions). Thanks but no thanks!

Please see the attached photos. One is the stock photo, found on the From You Flowers website. The others are photos of what my friend received. I called the florist first. The owner had an attitude that I did not appreciate. He told me they are permitted to substitute. I understand a flower, but the whole bouquet??! He asked me what I paid. I told him I did not see why that mattered. The fact is, I paid for the bouquet shown and did not get anything close to it. He said, "I answered your questions. Now you answer mine!" So I did.

I hardly ever order flowers for anyone (once a year, maximum), so whenever I DO, I absolutely expect that the order be correct and successful. And you'd think this kind of company has the same mindset, right? My first order was screwed up because they didn't get the type and number of balloons correct. They offered me a 10% refund. Next year I give it another try, for the same person, same birthday. This time was even worse. They delivered the flowers a DAY EARLY (not on their birthday). To make a long story short, I was accused over the phone of making a mistake on my order, and I had to prove to them via forwarding my order confirmation email that I DID NOT make a mistake. The explanation I got was that there was no available florist to deliver the flowers on a Sunday, so it was expedited to same-day delivery instead (I ordered the day before, on a Saturday morning).

On Sept 28th we lost our best friend's husband whom was 30 years old to a motorcycle wreck. My husband and I were in Nassau Bahamas so I decided to order flowers via this site. I ordered the LARGE butterfly garden dish at a cost of $66.98 to be delivered on Oct 2nd Sunday which would be the day for visitation. I received a confirmation and later that day I received an email saying the flowers had been delivered on Saturday Oct 1 - a day early. We arrived back to St. Louis on Oct 2 and went straight to the funeral home. We checked all flowers for ours and there was none there with our names. And we checked all types of them thinking they couldn't do the garden dish. I ask the funeral home and they had two people who searched all flowers after I showed them the emails and the arrangement was not there.

I wish I had read reviews before I used this company for flowers, so I hope others will heed my advice. I spent over $60 for a bouquet for my brother in law who had just undergone open heart surgery. (Over $20 in handling, etc. fees; that should have been my first clue that something was amiss). Luckily, my sis sent a pic of the bouquet and I was so disappointed. I ordered the mid-priced bouquet. The flowers looked like they had literally been thrown in the vase-clusters of yellow mums that weren't even separated, 4 red carnations, a few small purple daisies, uneven presentation. Looked nothing like the company's photo where the flowers were evenly spaced, lots of red carnations, lush rounded mound of flowers.

I wanted special tulips delivered to my wife. She is having sad times since we lost our teenage son. So I send "just because" tulips. They did not arrive until almost 6 pm, the tulips were already fully bloomed, half of them were ready to die, half of them were falling off the vase. The personalized vase family photo was torn and crooked meaning not aligned properly around the vase. On top of it all, if they had done this project right and accurately the very first time, they would not offer me discounts, re-deliver a set of fresh flowers. I have told them "No, I don't want anything and do not touch my credit card account." They did against my will. This company can go burn in hell and no one should order anything no matter how cheap their rates are. Basically, you get what you pay for. Stay far away from this bastard company, period!!

First of all advertised free delivery, then when I placed the order 3 dollar fee for next day delivery. Then paid for expedited delivery before noon for another 5 dollars and they weren't on time. I paid an extra 10 dollars for premium bouquet. Contacted about late delivery and they said they would refund the expedited fee. But next morning actually saw the delivered arrangement and it was nothing more than a Publix type bouquet on a Dollar Store vase. Putrid little arrangement for 50 dollars. After several email conversations they gave me a whopping 15 dollar gift card toward another purchase. There is no way I would order from them again even with their gift card. Horrible, cheap, phoney arrangement. Sneaky tactics for add-on costs. My advice, steer clear, don't bother. Go to grocery store yourself, as that's what it looked like they did. Thumbs down all the way.

All I wanted was for my sister, who just had a double mastectomy, was to wake up from surgery to some colorful flowers in her hospital room. I paid extra for next day delivery but after 3 days, still no flowers. When calling fromyouflowers.com to inquire about this problem, I had to wait on hold for 25 minutes each time I called. They offered me a $2.99 credit and a $10 gift card to use on my next order then didn't even give it to me. I had to demand a complete refund and then was told it could take a few days to process so I haven't really received it yet. After demanding the refund, then they sent the $10 off coupon to my email. I responded to them I didn't want the coupon and to issue me a complete refund. I will never order anything through this company again. Poor business ethics, poor customer service. I should have read the reviews on this company first. My bad... Pretty sad!

I ordered funeral flowers from this site. There were options that would not be available for next day delivery so I chose from the options that were available for next day. Well, next day I received a phone call from a very insensitive CSR saying my flowers were not able to be delivered but they would try to get them delivered the next day. I told the CSR the funeral service was at 11 am the next day and she assured me that they would be there. It did not happen. They were delivered after the service was over and they had left the funeral home. I complained and did get a refund.

I ordered anniversary flowers a MONTH IN ADVANCE!! You know, flowers on an anniversary is kind of a BIG DEAL as to be delivered on the specific DATE requested. It was such a hassle and upset when you have to play a 2 hour long game of phone tag just for them to tell you they are "too far away" to deliver too, after a change in the address because they couldn't find the first address the first time... NEVER again. Stick to your local florist.

If zero stars were a choice, that's what this company would get. For a bereaved family, I sent a gift basket that was guaranteed to arrive by noon. I spoke to three company representatives, beginning at 1:30 PM, and was assured that the delivery would take place very soon. At 5 PM, I cancelled the order, because it is now useless, as the people are leaving for the wake and will be at the funeral tomorrow.

I ordered flowers to be delivered for a special birthday on October 2, 2016. I paid extra for larger bouquet, weekend, delivery, and handling fee. As of 5:30 pm on October 2, 2016 the flowers were not delivered or attempted. I called fromyouflowers.com, was on hold for over 39 minutes. Finally spoke to a representative, then held for another 21 minutes for a supervisor. The supervisor promised the flowers to the home by 9 am October 3, 2016. She then called the person that was to receive the flowers and said they would arrive this morning at 9 am. Well it is now October 3, 2016 4:14 pm eastern time. I have called 5 times, on hold for close to 3 hours total and still NO FLOWERS!!!

Ordered flowers around noon on 09/30, said that it would be same day delivery. Nope. I didn't read reviews because like most I don't rely on reviews to experience. Dumb mistake. I am literally on hold as I am typing this and just got an answer back that it should be there by noon today??!! Why? I've asked several times to speak to a supervisor or even get in contact with the florist and one of the many reps I've spoken to told me, "Um No." No sympathy just like I was a number not a customer. These were going to a little girl who just went through BRAIN SURGERY!! I hope they look at these reviews and realize that before going into a business like this that, people normally order with time sensitivity, and to make sure they stay on top of their florist ensure delivery as promised. There are no words to describe how upsetting this is. NEVER AGAIN!!!

Basket looked nothing like one in picture. Candy was sent instead of fruit. A sleeve of Ritz crackers was added. No pineapple, no bananas, no grapes, no gourmet snacks and no mustard. Instead 1 apple, 1 orange, cheese slices, KitKat candy and mini pretzels.

Initially I was told fromyouflowers.com did not have the product I wanted in stock. I agreed on a substitute item that their customer service rep chose and ASSURED ME WAS IN STOCK AND WOULD BE DELIVERED TODAY. This evening I discovered they did not have the item they chose for me and guaranteed would be delivered. To make matters worse, they never called to tell me. I had to wait on hold for twenty minutes to find out at 7:20 pm!!! I will NEVER ORDER WITH fromyouflowers.com again. The delivery service is a lie and their customer service is even worse than that! To make up for your awful service, they offered me a $2.99 discount. You've got to be kidding. I will tell anyone and everyone to avoid using your service. You are dishonest and incompetent.

I placed an order online and paid with PayPal, order was placed around 10:50 am EST... Order was delivered by 1:00 pm est. The flowers were very pretty and actually had more roses in them than the picture had represented. Very pleased with the outcome! The bride loved her surprise!

I ordered a very special arrangement to be delivered to my daughter at work for her wedding anniversary, what a huge mistake! We recently lost my 37 year old son in law to sepsis and this was her 1st anniversary without him so I really wanted to do something special for her. I spent an hour going thru the different arrangements that I could choose from and lo and behold I found a really pretty one that had the exact orchids from their wedding, I even called to speak with a rep to say no substitutions were to be made, if the orchids aren't available call me 1st.

Ordered from this company. They promised same day delivery, guaranteed. Order placed at 8:15 am, confirmation given by email. Did not have order by 5 pm, and nobody attempted to contact me. Held on the line for over 20 minutes to talk to someone, nothing. Started firing off emails that they claim to respond to within an hour, no response. Finally got an email the next day offering to deliver on a future day, and give me a $10 coupon off a future purchase. Not going to happen. Bait and switch website followed by extremely poor customer service. I'm guessing it's going to be a chore to get refunded as well. Should have just called a local flower shop.

I ordered the flowers on 9/25/2016 for the following day 9/26/2016 - waited all day and finally text her because she was getting ready to leave work and she did not get flowers. Called the phone number they told me they were delivered. Called my daughter, she said she did not receive any flowers. Called the phone number back and they then could not get in touch with the florist because they were closed. They claimed they were going to get to the bottom. Well I called 9/27/2016 and they still did not know anything.

This has been the most terrible customer service ever!! I ordered for same day delivery at 11 am. They took the money out right away without a problem. By 5 pm I had no confirmation, sent 2 emails with no reply. I called customer service 3 times with a wait time of at least 20 minutes every time. Was told since my delivery wasn't delivered that day I would receive a free upgrade on my bouquet and a $15 gift card, which were never even input into the computer!!! The 2nd time I called the customer service rep told me that my local florist wasn't able to be contacted but to "just wait it out." Finally at 7 pm I called to cancel the order, was not allowed to talk to a supervisor, and was told it would take at least 5 days to be refunded. Do not waste your time or money with fromyouflowers!!

I ordered these flowers a month ago from fromyouflowers. After seeing the terrible reviews I thought I'd leave my thoughts on this. They arrived on time (with email confirmation), as described, with the balloon. It is my mom's 70th birthday so I wanted them extra special and bought the upgraded Flowers. This is where I'd say they were exactly like the image shown; however, it was close just not perfect. Nothing is perfect and I'm grateful they were not horrible looking.

I ordered flowers for my friend's birthday at 9 am and paid extra for the guarantee that they be delivered within 4 hours. They weren't delivered by 1 pm and still weren't delivered by 5 pm when my friend got off work. I sent three different emails and they didn't respond within 1 hour as promised on their website. I also spent 20 minutes on hold in between classes but couldn't reach anyone. Finally I sent an email asking for a refund in accordance with their 100% satisfaction guarantee. I finally heard back from them at about 9 pm. They apologized for the problem and immediately issued a refund to my PayPal account (which is how I paid).

I had ordered for flowers with a card on 16th September, 2016. I had ordered one of the famous Mother's day special, regular size which had pink oriental lilies and other roses. The order was delivered the same day but without the lilies. The main purpose of ordering the lilies was because my mother-in-law loves it and this bouquet was for her special 70th birthday. I do understand that some flowers are available only at a particular season, but the final bouquet that was sent hardly looked like it was substituted with other flowers and was surely not worth $90. If certain flowers are not available, it should be mentioned in the website. Having a website for order means that it has to be up to date. I would be happy if they refund at least half the amount.

The company misrepresents what they are selling. I purchased a Premium Fruit Basket costing $76.73. The company they assigned the purchase to delivered cookie, spiced snacks, brie cheese and crackers. Definitely not what I ordered and not worth $76.73. When I called the company and told them they made contact with the company they assigned the order with they stated there was some fruit in the bottom of the basket and they filled the rest of the basket with items to make it worth the cost. If I wanted cookies, cheese and crackers I would have ordered a basket with those contents. I wanted a fruit basket!

Placed a order for flowers to be delivered the same day and no delivery was made and I was not notified. It was past the time deadline so it was pushed to the next day where again no delivery was made and I was promised 20% off every time I call which totals to 40% off, and I still did not receive flowers nor discount. But I did receive a email stating that the flowers were delivered which wasn't the case after talking to the company. And they have such a bad communication with florist that it was almost Impossible to get them on the phone to see what's the hold up.They are ripping people off. Don't waste your time nor money dealing with this company.

I order a Classic Dish Garden and they send the wrong one once again. This is a phony, I'm giving a complaint cause fromyouflowers.com doesn't care about their customers. This happen to me before. I try ordering fromyouflowers.com. It was wrong again. All they did was giving me a 10.00 discount. That's not worth it. I will not use the discount cause I will never order from them anymore.

I am extremely disappointed. Will never use this site for flowers.

I ordered flowers this morning for my fiance birthday. I used the PayPal option because I have a credit on PayPal for appox $70.00 that I haven't used. Went thru the steps for the order and also showed $58.42 being deducted from my PayPal account. I double checked the PayPal activity and it had no activity or deductions. I tried to call the fromyouflowers.com number 855.373.7383, pressed option 2 for orders in process. Waited on the line for 93 mins before my cell phone died. I called back and stayed on the line for 47 mins from my office line. Spoke to customer service which was professional and honest. Ordered did not go thru. I ask if I ordered now would they be delivered? He said fromyouflowers.com couldn't guarantee delivery since it so late now. Your website needs help and your phone lines really need help. I am out of state working and cannot deliver them myself. Now she will not get flowers thanks to fromyouflowers.com.

I ordered flowers because I was going to be out of town on my wife's B'Day. They collected my money without a problem. On the day of delivery I was on a flight and they called my wife stating that the delivery guy wouldn't make the delivery because he couldn't read the address (they confirmed during set up). If you ask me he/she was late and opted not to deliver. My wife had to pick up her own flowers at the location after she was called which ruined the surprise!!! To add injury to insult, they provided us some half dead flowers without an apology of their shortcomings. I decided to follow up on this company only to find that they have a horrible reputation for this type of action and lack of quality in their products.

I placed an order for a fruit gift basket for the ladies that recently helped with the refinancing of my home. I also paid extra for Express Guaranteed Delivery. Total charge ended up being $68.00. I placed this order on September 14 and it has yet to be delivered over 72 hours later. From You Flowers has a section on their website to track your order, stating a 1 hour answer. I have filled out that form twice to no avail. I have called their Customer Service phone number half a dozen times only to wait on hold for over 30 minutes and yet to talk to anyone.

I ordered a basket and paid extra for expedited service. Received a voicemail to call about my order. Waited on line 20 minutes before someone answered, only to find out it was not delivered and would be delivered the next day which did not work. I canceled the order and will never use From You Flowers again. Horrible customer service.

I paid extra for the same day delivery that was supposed to take place yesterday. Not only there was no email or any indication that it won't be delivered, but fromyouflowers has charged my credit card, not answering the phone (continuous voicemail, and not responding to the past three emails - This is my fourth since yesterday). Website says one hour to reply. My only question is when you know you can't deliver, why do you take the order and ruin the moment.

I ordered a flower and gift arrangement totaling $93 for my wife's birthday to be same day delivered to the hospital she works at. I was notified while placing the order online that same day delivery requires 4hrs advance notice. I placed my order 6 hours in advance. I received a call 35 minutes before the scheduled delivery time and notified by fromyouflowers that they could not complete the delivery.

Flowers arrived dead and dying. Horrible. Can't believe that my friend paid for these. Forget customer service, they don't pick up. Not sure how long you need to stay on hold or if they ever pick up. They need to be put out of business. Hope you see this before having the same experience!

This online florist should be avoided at all cost. They promise the earth and fail delivery on the basics of customer service. The contact telephone number appears to be a scam as you are placed on hold for up to 25 mins whilst you 'ARE IMPORTANT'... I dread to think how long an unimportant caller has to wait... I have bought flowers online for deliveries to friends and family all over the world and this company has to be the least capable of handling the basics. The email response time of one hour is also a joke as is the online tracking of orders which conveniently they divert blame to the delivery agent who has not updated the system... NOT ONE TO BE TRUSTED OR VISITED EVER!!!

I ordered flowers for my daughter who had just had a baby. I wasn't able to track the order online like the website said. The picture of the flowers I selected looked nothing like what she actually received. The arrangement was very small and looked like a kindergartner threw it together. I expected something a lot nicer for the $50.00 I spent!

I ordered flowers for a work friend that was going to have a rough day. I ordered my flowers a day in advance, even though the site claims same day delivery. I checked the box that said deliver before 12 PM since the office is only open until 5 PM and emailed back and forth with the people 3 times before someone confirmed that they would make a note on the order to deliver after 8 AM. When it hit about 3 PM and the flowers had STILL not been delivered, I called their so-called customer service number.

I had ordered flowers for my bf's mother and they failed to deliver the flowers to the banquet room as requested on the notes and they supposedly had delivered them to the front desk instead in which the front desk has no knowledge of the flowers being delivered whatsoever!! I am so ** pissed!!! Don't use this service ever, I am so ** pissed!!!

flowers had not even been delivered by 3:00 p.m. School lets out at 3:30 so the great surprise was ruined because she didn't get to enjoy them, and it was a Friday. The Customer Service Rep could not get in touch with the Florist and she was Rude. Most flowers arrive at a business before or after lunch. I was very disappointed and will NEVER use this company again.

I ordered flowers for my girlfriend's birthday 10 days before her birthday. Flowers, not a huge deal. The site originally said $30. That was too good to be true. After a service fee for $15 and another $5 fee which guaranteed that the flowers would arrive before noon on her birthday, I racked up a $50 bill. Whatever. Pay it, and wait for my girlfriend to get her flowers. Her birthday comes by, and it's not delivered by 11:30. I'm getting pretty antsy, call them from work and get put on hold for 20 minutes. Someone picks up and puts me back on hold, wait another 10 minutes at work. She says she couldn't get a hold of the florist and that they're probably en route. Well my girlfriend won't be there past noon, that's why I paid extra for it to be delivered AT THE TIME I ASKED FOR. She says they will send the flowers tomorrow.

First they waited 48 hours to contact me. They couldn't make nor deliver my flowers for a funeral, only to deliver them 2 days later after the funeral. Then I waited on hold for 20 minutes to talk to someone to be told they would refund my money then to have to call back, only to have to call back and them tell me even though they were delivered two day late and they didn't look like anything like I ordered I can't get a refund unless they go to repo the pathetic flowers that they did deliver. Tiffany the woman I spoke with twice has terrible customer service, on top of the company being a ripoff.

For my daughter’s birthday, I ordered flowers from what I thought was a local florist, but I was wrong, so that part is my fault. I paid an extra $14.99 for guaranteed delivery before 12 noon since she was going to be going to work. They weren't delivered until 5:30 and came from a town 45 minutes away. I requested a refund on the $14.99 which they refused. They instead offered me a refund of $4.99 which means they told away the $10.00 online order discount. This is not a good company to do business with. Just look up the phone number of a local florist and call them direct. Then you might get good customer service.

I ordered flowers to be delivered to the hospital and paid extra for guaranteed delivery which was stated to be delivered before 12 noon. It is now 3 pm and NO FLOWERS!!! I have tried tracking my order and NOTHING on the website. I have placed SEVERAL CALLS to this supposed number and hear the same recording over and over. After being on hold for over 10 minutes each time, I hung up. I sent e-mails and NO RESPONSE FOR HOURS despite the e-mail message stating they would respond to me within one hour. This is OBVIOUSLY NOT A REPUTABLE COMPANY despite their beautiful website. BUYERS BEWARE!!!

Placed my order on Monday for funeral to be delivered at the funeral home on Wednesday. They called me on Saturday (after the funeral) to tell me the flowers did not get delivered but could deliver them this week. If there was a no star rate your experience I would have selected that. Go elsewhere!!!

Buy flowers elsewhere! I wish I had read these reviews before ordering from this company. I live in Phoenix AZ, nowhere on the site did it let me know that my flowers would be riding in the back of a truck that's probably 150° for half the day IN A BOX!! I thought I had paid for a fresh flower arrangement! I got them trimmed and into water ASAP, but this morning, more than half are bent over at the head, and the outer petals on all of them are already dried! I'll be lucky to get 2 days out of them. For what I paid, shameful!!

They sent my mother dead flowers and made her cry. Truly horrible ordering interface on the website was just the beginning. A birthday delivery, with date confirmed when placing my order and obviously time-sensitive, was a full day late in arriving. And due to sitting in hot delivery trucks for an extra day, the flowers were DEAD. Wish I'd checked the reviews here before ordering. DO NOT trust them!

Order two dozen roses and a bear from this people for $103.96 and never got delivered. Then they won't stand up for their mistakes and when you call customer service the woman hangs up on you then you call back and they have an attitude with you. They ruin my anniversary and then the manager is gonna tell me that she has no control over the people. Will never do business again with them.

I have used many other flower delivery services in the past and decided to try this service in early August. This is the only service that did not deliver my flowers to my intended recipient. I notified the customer service department and they indicated that the local flower company had talked to the recipient and that they signed off on the delivery of the flowers. My friend never received a phone call nor did she sign off on anything.

Ordered flowers for my daughter's birthday, paid extra for guaranteed delivery on day of birthday. Never showed. No response. Buyer BEWARE. Go someplace else.

I had ordered the plant, chocolate & card from India to be delivered in Austin. The plant was delivered (not that great to look at), but rest of the things were missing. Moreover there is no apology for missing stuff. They don't take complaint from mail & expect to do more running around to raise this complaint. I would not suggest this to anyone.

On Friday August 19, 2016 I ordered a sympathy plant for same day delivery. However, the plant that my friends received looks completely different from the one I ordered. I called on the same day and was asked to email them a picture of the plant that was delivered. Later on, I received an email from the company stating "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website." This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner.

I placed an order for flowers to be delivered to a funeral on Friday Aug 12. They were not delivered. When I reviewed the order online, I saw that the delivery date was down as Friday Aug 19. Granted, it could have been my mistake, but I really don't think so. So I sent an email to the vendor requesting information, and got no response even though a response is promised within one hour. I just sent a second email and am waiting to see if this one will be answered. I also called the number given on the website, and was on hold for so long that I had to hang up....not to mention the extremely annoying, oft-repeated message by someone who sounds like a wanna-be DJ. This vendor is just awful, and I'll never use them again.

I ordered a special birthday gift to my wife for a same day delivery. I ordered at 8am in the morning. At 4:45pm I called the company to try and find out why it was not delivered. The response I got was just down right rude. "We are so sorry, but we have no one in that area that delivers for us," and "Your delivery will not be able to be there today." Then she goes on to say that "But we can deliver it tomorrow with an apology for being late"... Well who the heck is going to deliver it? To spend the whole day expecting a surprised and excited wife to call and thank me... and then find out that I ordered from a absolutely incompetent and horrible company... just was a major let down. Please folks DON'T ORDER FROM THIS COMPANY!

I did order Best Wishes Bouquet with Birthday Balloon and I paid expedite service to make the delivery in the next 4 hours. Never happened. The recipient person has to leave and never received the present. I called an I request full refund but I can't do anything because the birthday is ending. Unfortunately I didn't read the reviews first. I don't recommend their services at all.

I have been home sick for several days and was unable to leave my house to pick up some flowers for my wife on our anniversary. I placed the order with a guaranteed delivery of 130 pm. At 3 I sent an email request and never heard back. At 5, I called. They said the florist couldn't make the requested time so the cancelled the order for Today and we're going to reschedule for the next day. I requested a cancellation which the person said they needed special approval for. 20 minutes I hold. Later, I was refunded. Today. I'm still sick. And my wife never got the flowers.

I used fromyouflowers for the first time. I should have read the reviews and would have seen that my experience wasn't that different from many others. I ordered flowers for my granddaughter who was graduating pre-school. I received a call around 5 pm that they couldn't get a local florist to do the arrangement. They offered to deliver it the next day and upgrade me to the next size. I said ok but wasn't really satisfied. Then I went back to the website and it said the flowers were guaranteed for delivery. I called to ask what the guarantee actually was and the customer service rep didn't have an answer. Finally after being put on hold a couple of times I was finally told that I would get refunded in 1-3 days. I am glad I got my money back but feel very sad I didn't have a surprise for my granddaughter on this special night.

My daughter ordered flowers for my birthday and I was also home recuperating from surgery. They were supposed to be delivered yesterday. After several calls wondering where the flowers were, we were told that they would be here by 6. Never happened. Then they said they would be here Sunday before 6 PM. Never happened. I called as my daughter had given me the order number. They said they couldn't find a florist to deliver on Sunday. Then they lied and they said she cancelled the order.....not true. I let them know I was going to file an online complaint. They are liars and cheats. Take your money, give you grief and nothing more. DO NOT DO BUSINESS WITH THEM.

First of all, you will be on hold FOREVER before you can actually talk to someone. They will screw up the order in every way possible, and then when you cancel, they charge you and deliver the flowers that they said they couldn't deliver in the first place, and then not respond to emails asking for a refund. Stick with 1800flowers.com for excellent, prompt service and beautiful flowers!

I ordered a sympathy basket to be delivered to a relative - loss of her dad. I paid the extra fee to ship next day plus extra fee to be delivered in the morning before 12:00 p.m. - to find out that nothing was delivered to the residence. I asked for a FULL REFUND - this is ridiculous - they have to confirm with the florist on what happened. What happened was - NO DELIVERY. I wish I had read the reviews and complaints prior to ordering - GEEZ what was I thinking!!!

I ordered two arrangements to be sent to friend's house because his mother passed away. It was to be delivered August 6. Only one was delivered supposedly! I called to get a refund. They tell me that they haven't had from the florist and it will take 1-3 days to get a refund. If the flowers are delivered in that time while I am waiting for my refund and they see you have a refund the florist will go back to your friend's houses to pick up the arrangement! What! I told them "You have no record of it being delivered on Saturday. You only have one record of one arrangement not two being delivered on Saturday. So why would you put poor customer service on a family that is going through a difficult time?"

I ordered flowers for my sister in law. It was for next day delivery. I contacted company, due to it being 5:30 p.m and still no delivery. When I spoke to the customer service rep, she was extremely rude and stated they didn't have a florist in charlotte, nc and that there was a note in the system to contact me. I stated, "It's 5:30 p.m. I had to contact you." And now it's too late for me to make any other arrangements for delivery. I received no apology, all the representative stated "we should have called you." Wow I'm so frustrated with the horrible service. I even had to ask for a credit and was told I needed to wait 1-3 business days. DO NOT USE them for anything. They have ruined a very special occasion and left me with no options.

This place is awful!! Do not go there! We ordered flower for a co-worker's funeral. Their website comes up saying they do same day delivery. The item I ordered said same day delivery, and the person I talked to said they could do it. They called me 1 1/2 hour before the funeral and said they didn't have time to do it. Really! You can't get that done with another 1.5 hrs left! No integrity, no customer service! All they had to do was say they couldn't do it and I could have gotten another business but now there are no flower at the funeral.

I wish I would've looked at the numerous complaints about this company before I placed my order. Lesson learned and now I will be researching every company from here on out. I ordered same day delivery to my sister in the hospital. They were not delivered. The next morning I called and was on hold for 15 minutes and finally got someone on the line and I was put on hold again or so I thought but I was hung up on.

Called to order arrangement to send some cheer to a friend whose family member had died. Saw it was the cheapest place and close to her residence. I was promised the flowers would be delivered that day and part of it was that is to say she got the card that was supposed to be with the flowers but not the flowers themselves. Five days and many phone discussions later I finally got them to raise my refund from 15% to 100%, the only way this happened was I having to threaten to charge them with fraud. Best part of the experience was when I received an email saying they promised to deliver the flowers a week later without any charge but there was still no delivery and they decided to recharge me anyway. NEVER I REPEAT NEVER USE THIS BUSINESS!!!

PLEASE, don't ever use fromyouflowers.com. I purchased a fruit basket to send to my friend. The basket received by my friend is not the same basket showed on picture at all. I can't imagine that a company can provide a service like that. 5 apples, 3 bananas, 1 kiwi, $2 plant and a bill of $75. I ordered 5 balloons and they only include 1. Probably they think that their provide a service of excellence to deny the refund of my money. Terrible experience.

I think I mistook this company for another and placed an order without reading the reviews. The arrangement my niece received was sad and pathetic and looked nothing like what I ordered. The arrangement I ordered included roses and lilies but the arrangement that was delivered included none. It was also delivered a day late. I am now in the process of trying to get a refund. Please see my pics for what was ordered and what was received. My sweet niece has been through a lot and deserves the best. Someone could care less. :(

My husband ordered me flowers for our 5 year anniversary! A dozen red and pink roses! The picture below is what he ordered and what I received! We will never use this company again! And I will tell everyone I know not to use them!

Flowers that were received were nothing like what I ordered. I upgraded to deluxe and for the fuller bouquet and it got filled with green fillers not additional flowers. The flowers that I did get looked depleted and sagging. I was embarrassed with the arrangement that got sent to my girlfriend for her birthday. I paid a lot of money for something I could have picked up at my local grocery store for a fraction of the price and it would have looked a lot better. Lesson learned. I definitely DO NOT recommend this company.

PLEASE, don't ever use this company. Worst experience ever. Save yourself headache, time, and money. Not the same basket showed on picture at all. Paid for same day delivery. It didn't happen until the next day at 6 p.m. Terrible experience.

I used their website to order an arrangement of flowers for $35.99. They have a button for "Pay with PayPal". When I used PayPal, the price changed to $53.99. They added $20 without telling me. If you try to order flowers with a credit card, you cannot find out about their shipping charges until AFTER you have entered all of your personal and payment information. There should be a law against this kind of shady and misleading practice. Please someone investigate this deplorable retailer.

I ordered sympathy flowers, paid extra for them to be delivered. I requested that the flowers be delivered between the hours of 1:00 p.m and 4:00 p.m, the flowers were attempted to be delivered at 11:00 a.m.. I contacted Fromyouflowers and was told that they would redelivery the flower. The flowers were delivered after business hours and 1 hour and half later. This is a unprofessional, unorganized and not considerate of customer's time, money spent, and professionalism. I will not do business with this company again. Horrible experience.

So terrible experience, my daughter order flowers for my birthday 22 July, and the flowers come out today, but I called early and I was very specific to not delivered those flowers because suppose to be a surprise. But I had to call for a complain, this company must be kitting. The flowers are brown, no petals. Please do not buy any flower for the one you love, because they are no professionals people.

I ordered from this company a gift basket for my husband. The gift arrived a day late and was the cheapest most pathetic looking thing I've ever ordered. I order my husband a gift monthly and thought I would try this new service. I regret my decision. I would not recommend using this company. After I complained they never followed up, resolved the issue and I was out fifty bucks.

I wanted to send flowers to my daughter who was leaving town on Saturday so I paid an "expedite" fee to ensure they were delivered by Friday morning. I asked her on Saturday how she liked her flowers and she responded, "What flowers?" I went back into the FromYouFlowers website to track it and there had supposedly been severe weather on both Thursday and Friday that held them up their delivery. I was never notified and their intent became delivery the next business day--Monday. She was no longer there to receive them!

I purchased flowers to send to my son and daughter-in-law for their anniversary on 7/23. I received an e-mail saying the flowers had been delivered so I called them to see what their plans were for the day and was astounded to find no flowers had been delivered. I phoned the company 7/23 and after a quick check was told the delivering shop was closed but they would check it out in the morning and call me. No call so I called them again 7/24. Now I was told they would deliver tomorrow 7/25. I told the representative they should deliver them for free and she offered me an upgrade. I told her to keep her upgrade, keep her flowers and credit my account. I will never use this company again and I would recommend to you to use another source for your flower purchases.

I ordered flowers for my boyfriend and my aunt - one had a bad day at work, and the other fell. Guaranteed Same Day Delivery? It LITERALLY became nothing but a hassle after I spent $80 on two arrangements. The flowers were NEVER delivered. They have send both people flower care instructions... now it's 12:30 the *next* day. I have no flowers, ruined surprises, and an awful company that I have to call back to get a refund. Never order here. Go through a LOCAL florist instead.

I ordered flowers for a funeral for a friend's grandmother's funeral. I paid the extra fee to have the flowers delivered in time for the funeral. Needless to say the flowers were never delivered. A fews after the funeral I asked my friend about the flowers she said she never received the flowers. I called "From you Flowers" and was told that the flowers were delivered at 5:25 pm. I who they were delivered to because the family and the mortuary are both saying they never received the flowers. I was told they would get me a copy of who signed for the flowers and that I should have that within a couple hours. A week goes by I call again and again was told that the flowers were delivered. Again I explained that the flowers were not delivered, they have had a week to get me the signature and haven't and that I want a refund. They refused to give me a refund and said again that they would get me the signed acceptance within a few hours.

I ordered a dozen roses for my Grandma for her birthday along with ordering a customized vase that placed a picture of your choice. I chose to put a picture of me & my brothers for her since we don't get to see her much. When she received the flowers & vase I was so excited cause I knew she would love the vase with our picture on it. So of course I asked her to send me a picture. I was immediately upset when I seen the picture she sent me because the vase was nothing like what I ordered. It was just a regular clear vase and a printed picture of me & my brothers.

We ordered a teddy bear and a birthday balloon for our 6 year old granddaughter several states away. Her birthday fell on a Sunday so I asked to have it delivered on Saturday. They assured me it wouldn't be a problem. I called to make sure prior to the online order. No delivery on Saturday. Nothing on her birthday, July 17, 2016. So that evening I called customer service and they told me they didn't know what happened but they would refund the weekend delivery charge and upgrade the delivery which doesn't mean anything to a little girl that thinks her Grandma and Papa forgot her birthday. I thought about just cancelling it then and transferring money and sending my son out to get something special for her but they assured me it would be delivered in the morning.

Spent lots extra for expedited delivery that did not happen. Had to follow up on both orders - 1 arrived day late, other order never arrived so just sent them a complaint now. When the first order didn't arrive on time they said they upgraded my rose order - um no. I ordered 18 pink roses, they delivered 12 pink roses - so much for the upgrade! I asked my daughter in law about the 2nd bouquet - what 2nd bouquet?? Looked online - no confirmation from their florist - whoever their florist in Minot, ND is - they are not doing a good job. We are 0 for 2. 1 order we got cheated out of 6 flowers and paid for fast delivery that never happened. Order #2 still not filled, and my daughter in law is out of the hospital so - so much for the thought that counts! So frustrated - the website looks so good, thought they were a professional company. NOT!

Ordered flowers to be delivered for my wife. I waived the expedited morning service of $5.00 because I assumed its arrival would be early afternoon. It was 6pm and nothing. I contacted customer service, he kindly told me it's still early and may show up anytime soon. I told him we were leaving for dinner. He rescheduled for 7:30pm arrival. It finally arrived at 9:30pm. Terrible service and overpriced. If you are not sending flowers out of town, I recommend picking up from a flowers shop locally.

I purchased a fruit basket yesterday and paid for expedited delivery so the item would arrive before noon. Well, it didn't and now it is 8:02pm and the item has still not been delivered. I sent a message to customer service and was suppose to receive an answer within 1 hour. I never received a response. I then called and was told they we would remove the expedition fee and assured me the item would be delivered today. I called at 6:30pm and was told they would look into it and get back to me tonight and the business closes at 7:30. It's now 8:07 and I still have not received a call and the item has not been delivered. I will never use this company again and will go back to using FTD.

I ordered a dozen rainbow roses for my wife just because. What she received was a dozen wilted already dying pathetic excuse for flowers. I felt so bad because I was trying to be romantic and it was ruined. The best part was the vase and that was because miraculously it wasn't broken. I spent over 50$ for one dozen roses. I could've bought 2-3 dozen roses from the store for that amount and had them last at least 2-4 days. They said they'll send another bouquet. They did and it was worse than the first one. Finally I called them up for the 3rd time and demanded a refund which would only be for the floral cost, not shipping or tax. Ridiculous. Never again will I use this company. They can take their 12$ credit and shove it. Take your business elsewhere.

Laurel ** From the customer service stated that they would be refunding me. She stated it would take 1-3 business days. Today was business day #3 and still no refund. If they follow through with their promise then they have wonderful customer service.

Paid for an express/expedited delivery before 12pm which never happened. Delivery came 5pm and the flowers were wilted, rose stems were broken, the filler flowers were wilted and some broken. While my wife was surprised for our first anniversary, we both were very disappointed with the floral arrangements. Partial refund was issued but ruining first-anniversary surprise cannot be replaced.

I ordered the "Delightfully Pink" "regular" arrangement to send to my girlfriend's office. The picture on the website was lovely, showing 6-8 roses, several lilies and accents. The description provided for: Pink Spray Roses, White Lilies, Pink Waxflower, White Monte Casino, Hand Tied Pink Bow, Keepsake Pink Vase. I understand the presentation is supposed to be smaller when you don't upgrade, but what my girlfriend got was pitiful. Two roses, two purple carnations, an unbloomed lily and some leafy looking plants in a cheap plastic vase. There was no pink bow, wax flowers, or any of the nice accents. It looked pathetic, small and cheap, like the florist just cut up a few reject flowers and dumped them in a vase without any thought. And there was certainly no "pink" theme.

I am beyond pissed about my order! It was a day late and the basket sent was nothing like the picture. Worst experience I have ever had. I will never use your company again and I plan to tell everyone I know and post many reviews.

I ordered a "Red, White and Blue" arrangement for a friend as it looked perfect for sending for July 4th weekend. When my friend sent me a photo of what she received, I was really disappointed. There was NO blue whatsoever and they didn't even use the same type of flowers that were indicated. It looked nothing like the arrangement that was supposed to be sent. I should have checked the reviews first and I'd have seen that a lot of people are unhappy with them. Lesson learned. I complained and they offered a 20% refund but that wasn't the point.

This was the first and last time that I will use this company. I ordered flower arrangement for my 11 year wedding anniversary at 12pm Saturday July 2. The website says same day delivery no later than 4 hours. Well 4 hours came and gone and no flowers! I called the phone number and was on hold for 15min. This was an important day for us and I couldn't hang up, finally someone answered and gave me the run around saying that I ordered too late.

So it was a very important day for my fiancé and I. I sent her flowers and even sent her mom flowers. I mean what could go wrong right? I've used their service before. They have my info on file, was satisfied... what do you know... playing phone tag, emails and ** from their live service reps. Here is what I was told: “Don't know what to tell you. Can't do anything to help. All we can suggest is you buy the flowers again.” I asked where are the flowers and where is the refund. What I was told was so ** vague and stupid... I was told, there was no reason as to why the order was cancelled (one was cancelled) one was charged but never processed by anyone there.

Even though I was very disappointed about the late delivery of my flowers, "From You Flowers" online service responded to my claim in an efficient and professional manner. I believe the actual culprit is the local flower shops who are probably trying to sabotage this company to persuade their customers to deal directly with their local shops instead of utilizing a middle man. Nonetheless, I am pleased with the way the online flower service settled my claim.

Ordered on a Saturday for a Monday funeral service at 5pm. At 4:45 I started getting conflicting email alerts that led me to call the funeral home and found that they had not been delivered. Called customer service and was put on hold while they called their local vendor and was told they were on their way. The service had already started. Waited until after the service and there were no flowers. Shame on people who would steal from a funeral. What kind of business is this? 2 days later I got an email demanding I call them with no company name, no title or job description from the writer, no reference to the issue. I reported to BBB and the FTC and Consumer Affairs and disputed the charges on my credit card so they cannot collect until the investigation is over.