fromyouflowers.com Reviews

On Jan. 27th, I ordered flowers for my friend's father's funeral via the online store "From You Flowers". The flowers were to be delivered to the funeral home on Jan. 29th. On Feb. 2nd I was with this friend of mine and asked him if he had seen the flowers and card that I had sent? He said there were no flowers from me. When I came home I called the phone number listed on the website and asked them to explain why there were no flowers delivered. They stated that even though my order had been successfully charged to my credit card -- the delivery itself was "overlooked". They said my money would be refunded. But, it made me realize that this .com business of "delivering" flowers to funerals is a SCAM!!! If I hadn't asked my friend about whether or not he received my flowers for his dad's funeral - I would have never realized that I had paid for NOTHING.

Update on my complaint: after seeing that the Better Business Bureau had a comment from the company that they would like to be contacted about any issues and gave a specific person's email to contact, I followed that advice. Within a half hour (or less), I received a call from fromyouflowers.com customer service informing me that a full refund had been issued to my credit card. I told them I would have been happy with a partial refund as there were some flowers delivered, just not size or selection I ordered, but they kept with the full refund. I see it is credited to my card now. So problem resolved. Impressed with the way they handled the complaint - seemed like going to the person named on the BBB site and mentioning the BBB was what got action.

I ordered flowers yesterday to be delivered today. After I ordered I looked up reviews, bad mistake. After reading so many - I knew I screwed up. Sure enough, my daughter didn't get her flowers today and from what I gather she will either never get them or get a sorry bunch in about a week. I emailed them to ask the status earlier. They responded they could not find a florist in my area, ok I'm in Denver - apparently no company wants to be associated with them. KEEP THIS IN MIND. They offered to upgrade - saw that in all of the complaints as well. They also offered to call my daughter to apologize - which I will call their bluff on that one, just to see. If she ever gets them I will let you all know and post a pic if I can as well.

I ordered what appeared to be a beautiful arrangement for my girl. It was delivered same day as promised. She sent me a picture. I couldn't believed what I has just been charged $50 for!!! I contacted customer service & they said that they would send out a new arrangement. They sent it the following day. LOL! It was even smaller than the 1st! The 2 together wouldn't even make what I thought I was ordering! SAVE YOUR MONEY! USE SOMEONE ELSE!!!

My flowers for a special B'Day to a friend was not delivered 3 days post delivery date. I called and was told they would be that day (3 days after B'Day) by 2 p.m. Still didn't happen the following day (day 4). I was then told (after I called) that they will indeed be delivered today. This company has NO notification status of delays. I have lost faith as 2 different reps in customer care promised delivery and still hasn't happened. PLEASE DO NOT USE THEM. Yes, the delay was due to weather at first, but I was never informed of status. The follow-up on my part led to a false promise of delivery - did not happen. Now there's another promise - yet to be fulfilled - all because I initiated the follow-ups. FTD is highly reliable.

I went to this website to order an arrangements of green plants. I came across a very beautiful arrangement. I called, placed the order to go to my sister in Iowa. It was delivered the same day but not what l paid for. What she got was nowhere near what l picked out for her. I paid for a decorative pot full of green plants. My sister received a cheap wicker basket with a small amount of green plants in it. I call the company the next day. l was told they would investigate in which they did. Their story was, in and out of season of green plants. I will stick to, you get what you pay for. I went cheap and got cheap because l didn't want to pay the FDS price and still ended up with a big hassle.

I spent $60 on what was supposed to have been a beautiful blue-toned arrangement for a close friend's birthday. When she shared the flowers on Facebook I was not only disappointed but embarrassed that the arrangement she actually received looked cheap and absolutely NOTHING like what I had ordered and paid for. When I called the company the phone rep told me that she would re-deliver but would need to take back the first arrangement. Not ideal as my friend works long hours and I didn't want her to worry about being around for the delivery person.

The delivery arrived later that day. It looks like the item on the website, not bad. I wish they send the delivery confirmation after it has actually been delivered not before. I will give them another chance. Communication is the key.

I ordered a flower arrangement for my daughter's graduation on 01/21/2016. The total amount was $67.00. That total included the 4 hour guarantee for delivery. 3 1/2 hours later, I called customer service to check on the delivery. I was told, "Oh that order can't be delivered today. Don't worry, it will be delivered tomorrow." I explained, that wasn't an option since my daughter was leaving town. I'm now waiting for my refund. I will never order from there again.

I ordered flowers to be delivered for the first time. I ordered the arrangement listed as a "Best Seller." When I arrived home I was very disappointed to see what had arrived. In the advertised picture I can count 8 roses from just that one angle; the one I received had 6 roses total and lacked all the color and other flowers of the pictured example. What I received looked nothing like what I ordered. I paid $58.83 for a tired looking arrangement I could have bought at the grocery store for $10. I will never order from them again. I have emailed their customer service and I'm hoping they will refund my purchase.

I wish I would have searched the reviews before because there seems to be a pattern with deliveries showing up looking NOTHING LIKE THE PICTURE OR DESCRIPTION OF WHAT PEOPLE ORDER. I sent my wife just because flowers (first time sending flowers to her at work) and they showed up completely different than the all pink arrangement I picked out and spent $60 on after choosing delivery next day. They were not in the pink vase, it showed most of the flowers were purple and reds and there were only about 2 roses that were actually pink. Not only were they not what I ordered, they were half dead weeds and just plain ugly. The display was awful. Don't waste your money!

Falsely advertised!! I ordered a premium spray for a funeral for a close family member of mine and it looks like dead flowers when I received them...!! Never ORDER FROM THIS COMPANY. THEY WILL RIP YOU OFF!!!

I order a flower arrangement for my sister. When she received it, it was nothing like the one I order. I called customers service, and the guy that I talked to said there was nothing to do because that was my order, and IT WAS CLEARLY NOT WHAT I ORDERED! I was so mad they charge me $49.00 for one rose and lily. I feel so stupid for not check the reviews before I made the order.

A dear friend died. I wanted to order a lovely arrangement of white flowers for the service. I found a beautiful picture online, but what arrived was nothing like the picture. The flowers looked tired and were an array of purple, pink and other colors... Very disappointing. I would not recommend them to anyone.

I ordered some flowers to be shipped the next day with a guarantee. I even paid extra for expedited shipping. They have not been delivered yet and the day is almost over. Customer service is horrible. This is the third time I called. They don't care. They are a terrible company. I wish I would have read these reviews before I ordered. Do not use them.

The same day delivery promise was not kept: for particular house before 6 pm if ordered before 3 pm (as per your website!). It actually arrived at 9:45 pm (I was there) and the whole party had left!!! Mind you I had to call twice during the party. At 7 pm I was told the flowers were 5 minutes away. At 8:30 pm I was told the delivery fee same day would be refund because the flowers will not arrive today, sorry! Also I paid for a premium bouquet and it was quite small and not to my expectations for the price paid! I am NOT impressed by the quality NOR the SERVICE. I will not use this service ever again.

Ordered $50 arrangement. Got 6 crappy flowers that looked like a toddler threw them in a vase. Complained and sent pictures and they gave me a $12 refund. Yeah, DO NOT use them. Horrible, horrible company.

The company went out of their way to correct the issue as much as they could. Full refund (after some haggling) and they offered to deliver a free bouquet to my cousins. Probably won't use services again but appreciate the attempt at customer service.

I ordered what looked like according to their website a nice candy box with large candy bars. I also included a teddy bear and balloon. This was a surprise for my granddaughter's 11th birthday. The item came and it was pathetic. The candy bars were small size and put in a garbage bag box. I ordered the deluxe box costing 49.99. The candy was probably worth under $5. Customer service told me "it depends on season and availability". Didn't know candy was out of season. Never again! Wish I had seen the reviews before ordering.

I ordered the Pink Petal Bouquet for my mom for her 80th birthday. They looked so nice in the picture. When she received them, they were about half the size of the picture. The flowers barely came over the top of the vase, had only 3 roses - there are six shown in the picture. It was filled up with mostly Carnations and two Lilies. I had bought ShopRite flower in the past and they looked nicer. I am very disappointed with these flowers. On such a special birthday, I was very embarrassed!! I will never buy from fromyouflowers.com again. Stay Away!!

I call to see where my order is and the ** on the phone wanted to verify my life story. I swear!!! And they transferred me to 6 different people. This place is hell and I will never order from them. And the ** hung up on me.

I ordered their Rose and Lily Celebration for my sister's birthday on January 6 to be delivered January 7, which showed a beautiful array of pink flowers. Paid $4.99 for expedited delivery. It didn't arrive by 12pm. Contacted them and they said they would refund me the $4.99. The flowers were delivered finally to a business after 6pm. My sister saw them the next morning. She sent me a picture and it looked nothing like the picture in the website. I understand that with flowers things can look different. But it looked like a 5 year old put these flowers together. I've put a claim with Paypal to get my money refunded.

I ordered a deluxe bunch of flowers from this company - in their advertising it showed at least 12 roses and beautiful 'filler' flowers. What my daughter received was a pathetic imitation of what they were advertising. They also offered a 'discount'. Don't be deceived!!! At the checkout, they put on a service and handling fee which is more than the 'discount' lure they use. Definitely don't use this company!!! Find some place that is honest in their advertising.

Arrangement delivered was falsely advertised even after paying extra fee to have it look like image advertised! Delivery was on time as promised but item was terrible. Spent about 80 bucks after all said and done. Received by wife was a ten dollar item (appearance wise). When contacted customer service they gave a ten dollar gift certificate to use with them again. Why would anyone want that? I expected a refund! O yeah... Gift discount expired in two weeks. Sweet exchange right?

I called and let them know how embarrassed I was after seeing them and it was too late to replace them after my very first order with them. I did not trust them sending me any better quality flowers. The lady said for me to send a picture to verify, so I did and asked them to refund me my money. But all this place did was try to negotiate a deal so they don't have to refund me the full amount.

Do not believe their motto "We guarantee the florist arranged flowers will be delivered today". I ordered flowers for the birth of my grandson since I was not able to be there. I ordered them before the same day time frame. They were never delivered until 1 PM the next day and that was after 2 phone calls. The first one said it would be delivered within the hour. Two hours later, the flowers were still not delivered. The next phone call said they were delivered an hour ago which was a lie. I had called the hospital to check. Do yourself a favor and stay away from this company if you want flowers sent for a special occasion! Their solution was to reimburse me $9, what a joke!!! Missing the date of delivery for my grandson was only worth $9 to this company! Find yourself another florist you can rely on!!!

What I ordered was a lily and rose bouquet and paid extra for the deluxe (more flowers). Then paid extra for fast delivery. What was sent had not one lily in it! It was a complete joke. Contacted the business and was told they would refund $8 and resend the order the following day. I reluctantly agreed and jogging showed up. I called again and was told they would get the order right but I shouldn't complain because my order was worth about $70. You be the judge! Pictures attached. They did send me another bouquet of dead flowers. Pass the word. This company uses terrible vendors.

Ordered a floral arrangement for my aunt's funeral. When I arrived I found two flowers in a glass vase. Very embarrassing! For $67 I get two flowers in a vase?? Really?? Won't use fromyouflowers.com again.

I ordered flowers for my mother's birthday, paying the same-day delivery fee which seemed reasonable at $2.99. The price of the actual flowers also seemed reasonable. But when I finally got to the checkout screen, there was a $14.99 "service fee" added to the charge. Any honest, reputable company would make this fee known up front, not just before you're about to submit your order. I wish that was my only complaint.

I ordered flower delivery from this place for my GF's birthday. Then I call them to check about the delivery twice, and they assure me that they will deliver it, then at 5 pm, they say the Business where the flowers are supposed to be delivered was closed when they got there at 4 pm, even though it is open until 6 pm. This happened at 5 pm and they refuse to try again before close time. Avoid this site if you want your loved ones to get your flowers on time. :(

I ordered flowers online for delivery next day. I paid for the order and got an email with confirmation. The day of the intended delivery (today, Girlfriend's birthday) I tracked the order to find out that the flowers would not get there until TWO days later. If I had known this, I would have ordered from a local florist , and instead, my friend will not get her flowers until the day AFTER her birthday! I called to ask for a refund and got a complete runaround. I have printed the tracking information and have denied charges showing that I was not given what I paid for, and Visa will stand behind their guarantee and not charge me for this transaction. A horrible company, I would recommend not doing business with them.

I submitted my order online on January 3rd for delivery to my wife's place of employment on January 4th. The order was very simple, a succulent plant, an 'I Love You Balloon' and a box of chocolates, with a guarantee of delivery before 5 p.m. due to the delivery being to a business address. The plant arrived at 4:30 p.m. (fulfilling the promise of delivery before 5 p.m.) but they didn't deliver the balloon or the chocolates (which was a cost of $15.00). This was my first and last order with this merchant. So, so sad.

Bought my mother flowers for her birthday. I ordered it at 6 am the morning of her birthday and paid extra for the same day delivery. Received an email letting me know the expected delivery time is between 9 am - 6 pm for residential areas. At 6:25 pm, we still received no flowers from them. I decided to send an email asking about the order. No response. 3 hours later at 9:30 pm, still nothing. Now I am asking for a refund. Horrible website and will definitely never use again!

"Arrangement" was the most laughable thing I've ever seen. It was delivered to a friend whose father had just died. Someone took some dying flowers and stuck them haphazardly in a cheap dollar store vase. If I wasn't so embarrassed it would have been funny. Was told I couldn't get a refund. If I don't get one I will report to BBB. I should have read reviews of your company first on consumeraffairs.com. Never again.

They refunded my full amount of my order that was mishandled and delivered late. They restored my respect for their integrity and 100% customer satisfaction guarantee. They also gave me a $20 coupon towards a new order.

I would like to comment that I was completely disappointed with my whole experience with Fromyouflowers.com. The flowers were sympathy flowers for a very dear friend who passed away, 82 years old, and sending to the memorial service which was being held today at 1pm. I felt secure knowing that they would be there well ahead of time of the service.

FromYouFlowers is a phone bank. If you look at their site you will see that they are out of Connecticut but their web site will say they are in your location because they pay to have web crawlers bring them up in search engines even before the florist that are really in that area. ALSO the local florist sees none of that extra money you are paying them for same day delivery. SO CALL THE REAL LOCAL FLORIST!

Ordered online on December 22 for delivery on the 24th. Was asked online if I wanted next day delivery for extra money and I declined. Therefore I feel that there will be no problem delivering on the 24th. On the 23rd I get a message that because of the Christmas rush they can't deliver until the 26th and that they would give me a refund of $8.80 and upgrade the product with an apology. The interesting thing is that the product sold is listed at $43.99 with an $11.00 discount. Until you get to completion of the order with no way to see the total until you have entered all your payment information my total cast was over $67 dollars but ok I bought it. Then on the 28th I get a call saying that this order is in an area that remote and that they can't find a florist that can make the ordered product or deliver so they will use UPS to deliver. This is a mess of an organization and a sham of a company.

Placed order well in advance for pre-holiday delivery to relative who is dying. They never delivered order. Never called to say it wasn't coming... When I called to see where the delivery, I was told the florist would call me back. Didn't happen. Called again. Nothing. Horrible experience. Use someone else.

I always buy from proflowers.com and I decide to try fromyouflowers.com. First of all they charged me 82.99 for premium flowers and I received 12 cheap flowers with some baby flowers. Second of all the delivery process mess the surprise that I had for my wife anniversary. Beside the 82.99 I paid for the flowers I paid extra 4.99 for the flowers to be delivered before 12:00 pm because we were planning to go out to eat. The flowers I ordered never got home before 12:00 am and they never call me to let me know what happen with my order. I had to waste my time to send them email and call them. By 3:00 I had to go out for flowers to a local shop and I paid 50 for a much better one, so when I came back at 4:00 pm they left the flowers in my neighbors apartment. I cancelled and got my money back. What a shame fromyouflowers.com.

I ordered the white magnolia centerpiece as a Christmas gift for my parents. When we arrived Christmas Day I was very disappointed. There were no magnolia leaves or roses in the arrangement. They had been replaced with cheaper fill, pine and daisies. The candles were so short we had to blow them out before we were done with dinner. I've requested a refund but am not hopeful given the other complaints about customer service.

I ordered a Snowman Surprises Holiday Campanula Plant $54.99 with a delivery charge of $19.99. I had to select a date for delivery from a calendar that would only allow certain dates to be chosen. I selected 12/24/15 for a delivery date. It was confirmed and I paid. Called today to see how my mother enjoyed the flowers and she said NOTHING WAS DELIVERED! I WANT MY MONEY REFUNDED IN FULL! Thank God I used PAYPAL.

I ordered Christmas flowers for my dad's girlfriend, there were to be delivered 12/23, nothing. I called her 12/24 to check on that order. Nothing. Never received. It was to be a surprise. They never called either of us about the problem. A lot of runaround, would not tell the florist they use, "Due to contracts with vendors we can't release the name of the florist." She waited all day for the order, it never came in. I am mortified. This is the second time I used RetailMeNot for a special flower order. "Big discount, more like big disappointment! Not worth saving the money. Multiple emails. Same crap, "We are working on it." I want the money back. Never again.

We ordered a sweet treat basket for my niece for Christmas. She received a basket on Christmas Eve morning. The basket however was 90% chips, not candy. So we called the company and complained. I ask for a different basket to be sent out. Being Christmas Eve I know that can't do anything until Monday, which is ok I just wanted them to make it right. I was told by a representative they would get back to me. 8 hours later I was called by a representative who offered me a partial refund and a gift card for them. That doesn't help my niece whose Christmas gift was crap. But they wouldn't send anything else out for her. Why would I want a gift card for a company that I will never use again. Trying to get a resolution and the representative hung up on us. We were not rude or anything, just want them to make this right. We will never use them and I would advise no one else does either. Poor service.

I ordered an arrangement for my mother's birthday to be delivered in the morning, which I payed extra for. Needless to say it was not delivered by late afternoon. I called and they informed me that there was a mishap at the florist. I asked to change the delivery address to my mother's home instead of work. The contracted florist did not deliver to that zip code. I cancelled the order and was refunded my money along with a $20 credit. Giving them a second chance, I placed a new order. A beautiful Christmas centerpiece with red, green flowers and candles. I received a dozen red roses! Not even notification that my order wouldn't be filled as requested.

I ordered a deluxe lily arrangement. What arrived was buds on stems. It was awful! I contacted the company and was offered 20 on my next purchase. Unacceptable, bait and switch!

I placed a special Christmas Tree flower order for family 4 days in advance to have delivered on 12/23/15. I had read the site reviews which were excellent on the product and figured I would avoid any chance of non-delivery by delivering a day early. I just received a call at 6:30pm on the night of delivery that they cannot deliver and would be happy to reschedule for Saturday. When I said that was unacceptable, they were going to give me a 50% discount and then when I said I would write a negative review, they called back and were offering a complimentary delivery on Saturday after Christmas with backup date of Monday. Blame was placed on florist as first overbooked, then didn't have the right product to create the centerpiece, to then being out of the delivery zone. Went up to "manager" and she gave the same offerings. Will never do business with this vendor again.

Ordered flowers with a happy birthday balloon, and they never delivered the balloon. They also try to add sneaky charges when you go to checkout, ridiculous convenience fees, delivery fees... Do yourself a favor and order from another company PLEASE!

Went by the star rating but they deserve NO stars. I ordered by 9:30am and requested same day delivery for my daughters birthday in Ponca City. I have twin daughters and ordered another floral arrangement with a different company in Stillwater, Oklahoma. FromYouFlowers never delivered, nor was I contacted. I contacted them and they said they would get the arrangement out the next day, NEVER HAPPENED. I requested a refund and I hope I get it. At least I have names from the paper trail emails. STAY AWAY FROM THIS COMPANY!!!

After several emails about a 12.39 credit that I earned from a previous order, I tried to use it online. Found that there was no place to enter the code so I called. They told me it had to be done over the phone but were unable to determine where to enter it. While waiting, I received another email from them offering free delivery if I came back to complete my offer. The email included a picture of the item I was trying to order and a copy of what was in my cart. I asked the person on the phone if I could use this. She said that we can only use 1 discount so we tried to use the free delivery. Then, she told me that neither the credit nor the free delivery would work because this was a UPS item. Then she told me it is because it is a FedEx item. Of course, the emails didn't mention any such restriction.

Saw a lot of issues with From You Flowers. I ordered a Christmas arrangement. It was delivered on time and it looked as advertised.

Ordered flowers for the Holiday. It is now four days and they did not deliver them. Fromyouflowers customer care staff do not care. The hold time is 20 minutes to an hour. They don't know how to resolve anything. They tell you the wait to speak supervisor it will be a while, and they make promises they can't keep. They play the same message over and over when you're on hold. It says they can't confirm orders, to go to customercare.com. I sent 5 or 6 email and made at least 5 calls. Worst experience ever. There is not enough room or time to write my entire experience with Fromyouflowers. Do not order flowers from "fromyouflowers.com"!

Sent an arrangement to my sister-in-law in the hospital. I was so embarrassed when my brother texted me an image of the arrangement they received. I paid for an upgrade.

I ordered the Christmas Wishes centerpiece for my Mother for Christmas to arrive in time for her Christmas gathering with her friends, they never arrived. I emailed at 5:30 on the day of expected arrival when the status said they hadn't confirmed with the florist. I emailed my bank to alert them to stop payment. They offered a $15 coupon, 15% off my next order. I just requested a refund. I will see what happens.

I order flowers 2 days for a loved one's funeral. The company called me the day of the scheduled delivery and said they couldn't find the obituary so couldn't deliver the flowers to church address I provided in the order. I informed them to deliver the flowers to the address regardless of whether or not they can find an obituary and they had one more day to do so. The company called the day of the funeral and said they couldn't find the church and no one answered the phone. I conference in my family member who was at the church then customer service gave another reason for why the flowers couldn't be delivered which was "now the florist doesn't have the flowers to make the standing spray I paid for".

I ordered same day flowers for my Daughter-In-Law who had just underwent a very difficult birth. The flowers were to be delivered to the hospital. Flowers did not come. I called Customer Service who seemed very nice, said they would deliver the next day and send me a 20.00 gift certificate from them. Next day it was getting later so I called and they said the Florist had just left out to deliver them. One and a half hours later the flowers come.

Far too many add-ons. Be prepared to pay a whole lot more than is implied. Check out will be a shock! To add insult to injury, I've been bombarded with emails offering discounts, but when I finally decided to give it another try, the checkout summary said my discount had been applied ($13.29) but it made no difference whatsoever to the price quoted on the selection page. Had been applied to what? This site is not what it seems to be... Looks great, but hides costs/deceives customers.

My coworker had a tragic death in the family. The next day I ordered sympathy flowers to be delivered to her home that same day, which I paid extra for. I received an email confirming delivery and was relieved that it was taken care of. The following Monday I asked if she liked the flowers and to my horror she never received them. We double checked the address, everything was correct. I called, was placed on hold and then told by customer service that there was a miscommunication and they could deliver the flowers the following day at a discount.

I sent a Christmas centerpiece to a family member and was so disappointed to see what they actually received. How embarrassing. It didn't look like the online picture ordered. If you order from this company don't even bother picking out an arrangement. They send whatever they want anyway. Not what you want. I even paid for the upgrade. They received a dried up ugly arrangement with carnations.

I wish I had found this site before I ordered my flowers. A few months ago I ordered flowers for the funeral of a close cousin. I was so embarrassed and horrified when I saw the arrangement at the funeral home. It was about 9" high including vase! I ordered the deluxe Clear Blue Skies, but the arrangement looked like the regular size since it only had three lilies and the front lily was wilted so it did not look fresh at all. Flowers were sparse with some greenery for filler. It certainly did not look professional. I thought it was the worst arrangement I ever saw until my next order. Next order??? Yes, since the company gave me only a partial refund plus a $20 gift certificate I thought maybe they used a bad vendor and decided to give it another try.

This is the worst service ever!!! Don't waste your time ordering with this guys. It's a waste of time. If you trying to save some money don't come to this because you going to be mad at yourself for this choice. Customer services take more than 45 minutes to answer you and still can't help. Product don't look like nothing like the web. They do not delivery same day and even worse, they take your money and forget about the order. I had to go to the bank to show them it was my debit card and all kind of waste of time and still didn't sent the order. And I been calling them for my refund back and they just don't answer.

I wanted to send flowers to my girlfriend to brighten her day. I saw that this site had a rating greater than 4 stars on Google.... Do NOT trust this. I paid the additional $5 fee to have the flowers delivered before noon. When I called at 4:30 pm, the woman working didn't even notice that I had paid the additional fee. I am still waiting for the refund. When the flowers were finally delivered, they looked nothing like the picture on the website. The bouquet that I was led to believe that I was buying consisted of mostly lilies with some greenery as accents. The bouquet I got was more than half greenery, disorganized, and looked awful. Do NOT USE this COMPANY UNLESS YOU WANT to be DISAPPOINTED.

Flowers were promised yesterday. Still not there.

I got an arrangement delivered and was eager to show the person who sent it to me. I saw the disappointment on her face when I showed what was delivered. She had paid for PREMIUM and this was less than regular. As shown (deluxe version) showed a nice arrangement but premium should be even more elaborate according to their website. I attached the pictures so you can see the difference.

Placed order 3 days in advance of date for delivery. Flowers were to be delivered to a school. Flowers NEVER arrived (even after dropping extra money to secure an AM delivery time). After several e-mails with the site I received the e-mail below. The message states that the delivery was fulfilled, but then included some strange comment about not being able to walk about schools. I have not read one positive comment about this place. I cannot believe Amazon Payments approved this site. AVOID AT ALL COSTS.

I ordered flowers for my sister in law on Monday, November 23, 2015 to be delivered on 11/25/15. I didn't receive any calls from her stating she received it, but I figured she must have been busy with Thanksgiving and forgot. Didn't hear from her at all so I got a little concerned. I checked my order status and it said they are unable to confirm the status because the florist hasn't updated the status. So I send an email and get a reply stating they'll get back to me when the florist is open for business. I didn't get any emails so I emailed again. They told me that the florist was unable to fulfill the order on 11/25/15 and would like to fulfill on 11/30/15 and give me a 15% off for my next purchase. I said OK. Emailed to check the status again on 11/30/15 and they said the florist couldn't fulfill the order on 11/30/15 so they'd like to deliver on 12/01/15 and give me 20% off this order and upgrade the order for free. Once again I said OK.

This company does not even deserve 1 star. My best friend, who now lives out of state, gave birth to her first baby recently. As we are both only children and have been best friends for over a decade we are basically sisters. So, as I'm sure you can imagine, it killed me that I couldn't be there when she gave birth to the closest thing to a nephew I'll ever have. Judging the reviews on their website, it looked ok. Plus, I was in a rush as I literally only had 1 hour between school and work to order the flowers. I picked the perfect bouquet of gerbera daisies, her favorite... in an adorable mason jar wrapped with burlap, also favorites of hers. Plus, a baby by balloon and a box of chocolates. I went all out. Of course, none of this was ever delivered.

I ordered flowers from the company because the flowers on their website are beautiful and at an affordable price. I sent an arrangement to a family member. They delivered them late, and looked nothing like the picture.

Product: You're in my Heart. Submitted at: fromyouflowers.com. Too much of a headache. Pros: none. Cons: flower delivery, same day delivery. Best uses: anniversary. I am very unhappy with fromyouflowers.com. Will never use again. I ordered for my wife's anniversary. Paid to have same day, also paid to have it by noon which did not happen. Waited the whole day to be told it was out for delivery to when it was not. Got a call telling me I somehow fell through the cracks & they were sorry for it. Gave me a discount on the order & said they will have it out & there the next day which was pointless due to our anniversary being that day. Well then the next day that too never happened so I told them to refund me, it was no longer needed. So waiting on the refund. They offered me a $10 gift card on their site. Some kind of joke if you think I'll use them again. Also found out they don't have post my review on their site so I am here with it as well.

I ordered flowers for my grandmother in the hospital and the bouquet came with so few flowers when I ordered the largest bouquet. It also was supposed to come with 4 types of flowers and a large teddy bear. It came with smallest teddy bear and 2 types of flowers. Then I ordered my aunt flowers. They gave me a credit for my problems so I decided to use them again. It then came with 2 types of flowers when it should've been 4. It's not like customer service will do anything either. They can ASK for the bouquet to be sent again or refund you $2.99, no joke there, or they will just say sorry. Ridiculous company. Go with 1-800-flowers. At least they are professional for the same amount of money.

My elderly grandmother never received her upgraded flowers (the picture they display, is not the 'Regular' size, it is the upgrade) and birthday balloon that was scheduled to arrive ON her birthday. I would have gone elsewhere if I was informed they could not deliver. Instead of calling me, or sending an email (within reasonable time to book an order elsewhere), I called them. All they had to say about this issue is ''Sorry we didn't get it out today, please accept a $15 credit for a future purchase with us and a delivery tomorrow - Faith.'' As her birthday is not tomorrow, I declined. I cancelled the order for a refund to go order elsewhere - which always arrive when they say. My first experience with ''CNBC's top rated'' fromyouflowers.com (what a joke) was an absolute last. Do yourself and your recipient a favor. GO ELSEWHERE or wish you had such as myself.

I have placed 3 orders in an emergency situation, paid more to have it delivered with 4 hours. I've called and they couldn't track down the florist that they deal with. 7 hours later, all they can offer me is a refund. I have a dying mother in law is about to lay to rest anytime. And I couldn't be there in another city. They should close this business down because they don't know what they're doing. False advertising, why even call me to confirm my orders and told me everything is processed and will be deliver in time. I'm sitting here feeling so guilty 'cause the orders will not be delivered. And it's the state law for them to be delivered by 6:00 pm, and they couldn't do so. I demand an answer from this company not just SORRY. It doesn't help.

First off the customer service was horrible. I called and asked when my mother flowers for her birthday we're going to be delivered. The lady told me that she needed my order number. I gave her my order number, she looked it up and she said the flowers were going to be delivered today before 5:30. I said no I requested the flowers to be delivered at 3 because she gets off work at 3 and the lady gave me a really bad attitude and was very unprofessional and told me that that's what I ordered and that it was next day delivery and that was all.

Responsive company! Complained about a bad experience -- They MORE than made up for the error! Highly recommend for their customer service! I'm unable to find my order number which is unfortunate as I'd like to let them know how much I appreciate them.

I ordered a charming fall bouquet for my Mother in law's 50th birthday. It was supposed to be in a cute mason jar and with very little greenery. What showed up was in a regular vase with a tacky yellow ribbon around it and had tons of cheap greenery filling the space. The flowers were similar, yes. However they were much less in cost and packed very cheaply. I specifically ordered the ones in the mason jar because they were different and charming.

Ordered flowers for my wife's birthday and even paid the extra money to ensure it would be delivered before noon. The flowers were never delivered so I called that evening and customer service wasn't sure what happened. The following day they called back that they weren't able to find a florist to place the order with (I live in Seattle), and wanted to know if I wanted to try again to send the flowers (clearly I did not). They never bothered notifying me of the problem the day of, and if I hadn't called to complain, I don't know if they would have refunded me my money. The crazy thing is most of reviews online for the company look great, close to 5 stars, but on ConsumerAffairs there are no good reviews. Makes me wonder if they are manipulating the review feedback because it really felt like amateur hour with this company.

To be fair, I did decide to send the company an email and included my review. They contacted me very quickly and were extremely apologetic. They refunded me half the total price of my order (including delivery) and also sent me a code for $20 for use anytime in the future. I used it when I got a "free delivery" email and was able to get free delivery plus the $20 off my order. However, it was just for a little Christmas bouquet for a distant relative. I still would not use this company for anything important, like my original purchase. I will give them another star for responding quickly and sympathetically to my complaint.

I ordered a birthday balloon & chocolate bouquet for my bf's birthday and got something looking like it was from the dollar store (and was over $60). I complained to a manager and all they would give me was a 50% discount not a refund! I didnt even get what I ordered! False advertisement!

I ordered a small arrangement and as you can see from the pictures, not even close. I have emailed the company and not heard back. What a joke. Not even close. I was embarrassed by what my friend received. Do not use this company. I counted 9 stems of flowers. As you can see, gross misrepresentation of their product.

Ordered a "bursting with joy" bouquet large format from From You Flowers to be delivered to my bride the day before our wedding and paid a total of USD 83 for it. The bouquet which was delivered didn't look at all like the one featured on the website and looked like a USD 5 bouquet from Walmart in both shape, composition and size. My fiance thought it was a bad joke. I emailed From You Flowers to complain and all I got was a 50% refund. Considering the circumstances that's not enough and this should warrant a full refund. Worst experience ever.

Paid for next day shipping and delivery of a flower arrangement. Website obviously allowed me to go through with my selection and I was charged accordingly. Was guaranteed 6pm delivery on Sunday. Only to find out that they weren't going to ship them out until Tuesday, faulting me that I didn't pay an additional $2.99. Never mind that the website is supposed to charge me. Called them and the lady was apologetic, offered me a discount and guaranteed delivery by Monday 12 noon. Monday 2pm came and left and I was livid. Called again and was told that the florist didn't have the exact flowers I wanted and they were looking for one that did.

The flowers are totally different! Where in the picture I ordered is there any greenery?! I specifically ordered this because of the colors! And it is totally off! And the mugs has a floral pattern on it, it is supposed to be plain! Looks so tacky! Ugh this was the worst experience! FALSE ADVERTISEMENT! DON'T USE THEM EVER!

Before I begin, I would like to start by saying that I want this complaint forwarded to every single supervisor, manager, team lead, customer service manager, and anyone else who may be in some sort of position of management at your company. Yesterday, November 5th I learned that my close friend's father had died. She and her husband are stationed in Washington state, so I wanted to send her flowers in time before she left to New Hampshire, where her father lived. I made my order and was on my way.

If I could give this business zero stars, I would, but that's not an option. If you want to be out money, and not have your delivery arrive when you pay for it to arrive, then by all means, hire this unprofessional clown show that calls itself "For You Flowers." I ordered a bouquet arrangement for a friend of mine who had just gone through a rough breakup. I ordered at 8:00 AM and chose the option for expedited shipping (within 4 hours). Well, 6:00 PM rolls around and no flowers. Next day, still no flowers. Sat on hold for 45 minutes, no answer. Outrageous. Transaction was still pending in my account, but the bank couldn't put a stop payment on it at that point. Do not EVER order from this rip off joke of a business. I have never been so disgusted.

I ordered a flower spray on behalf of my mother for her sister's funeral in Florida through From You Flowers five days before the funeral. I confirmed the address of the church and my aunt's name with the customer service person as well as the time of the funeral. She assured me that florists would typically deliver funeral flowers first and would deliver them an hour before the funeral. My sister, who attended the funeral, didn't see the flowers and asked the staff if they had been delivered. The staff said none had arrived for my aunt's funeral, and they didn't show up during the service.

Terrible customer service and very indifferent responses from the customer service rep. My order was to be delivered on Saturday and it is Tuesday and has yet to go out for delivery. The event the flowers were ordered for, has passed and the flowers will be an afterthought. I ask for a refund and was told it was not possible. They claim they upgraded the order, but that is of no conservation. I will not purchase from them again.

I ordered a deluxe arrangement with birthday balloon for my niece's birthday. A $65 order that was a tiny fall arrangement that I could have bought for $10 at the local grocery store which they very well might have done. Order was delivered late, and they did not include the balloon with the order. I will not order from them again, their customer service is a joke as you can call but will sit on hold and never get through to an actual customer service representative.

I ordered same day delivery for flowers for you and was assured that they would be delivered by 6:00pm. Six came and went when I called the company they said if they weren't delivered tonight to call back tomorrow. What is the point of same day if you don't get them on the same day. They then act like it's not important to them that they didn't follow through and are happy to just give you a refund although the purpose behind the order is ruined and negated.

I ordered flowers and a box of chocolates for same day delivery. My order was not delivered as promised and was delivered the next day. When the delivery did arrive, the chocolate wasn't delivered. They did refund the price of the chocolates and a small gift card for the errors. This was my first experience with fromyouflowers.com and likely my last.

I ordered flowers for a birthday to be delivered same day. I ordered within the same day delivery window and the flowers were not delivered until 11am the following day. Tried calling customer service and no one ever answered the phone. I waited for 25 minutes to no avail. Sent an email with my complaint and have not heard back from them. I will never do business with them again and advise all to steer clear of this company.

DON'T order from this place EVER!!! They don't deliver your order. I have ordered 2 days in advance and they promised to deliver by 6 p.m. on the date I ordered, but they never delivered my order. This is the horrible flowers service!!!

So I have been dealing with this girl that I am extremely interested in. I woke up this morning with the only thought on my mind is making her smile today. Thanks to this horrible company that will not happen. I ordered a dozen long stem roses, as well as their overly price bear for 25$ and a set of 6 balloons. The balloons were another 30$ themselves. I stressed to this company that the recipient would be leaving their job at 3pm which they informed me multiple times that they could deliver the flowers by then. Same day delivery! Well as the time was getting closer to 3 with no flowers in sight I called the company to which they had me on hold for 30min just to speak to someone with very little knowledge. They then contacted the florist who stated they could not get in touch with the driver. I reiterated to them that they had to be there by 3. I called back closer to 3 and the flowers had still not been delivered and the florist had still not talked to the driver.

I ordered an arrangement for my wife. She loves yellow roses so I specifically ordered those and paid for expedited 4-hour delivery. Six hours later they deliver and the arrangement--has NO roses and every other flower is wrong too. They offer to resend the next day but only refund me the expedited fee, not the same day delivery fee. The second delivery has one PINK rose, no yellows, and once again looks NOTHING like the arrangement I ordered. Not to mention the flowers are small. I will never order from this company again!

Worst customer experience I've ever had - across all industries. Delivered flowers to a grieving family 5 days late and get the sympathy note wrong. Give me a credit (not to my debit card) which needed to be used within 7 days. Who has multiple flower sending moments in one week? It doesn't make sense! They don't understand their customers at all!! Supervisor calls and says I should call back to discuss a solution. On hold for 20 minutes. Take my money and never talk to me again. #CustomerServiceFail #WorstCustomerExperience

So my girlfriend's birthday is here so I decide to send her favorite plant. I go online to find her favorite, an Azalea. I'm shopping around and From You Flowers had a different discount code every time I go to their site. After 10 times it gives me a free delivery code so I take the bait! I order the azalea, they send me confirmation with a picture of the Azalea in a beautiful grey glazed looking ceramic flower pot, that is being delivered. It looks beautiful. Ok Great!

I placed an order for flowers to be delivered the next day. I even paid extra for it but did not get anything that was advertised! The flowers were supposed to be delivered before noon and they were not received until after 3:30 p.m. Now that is just ridiculous! Then upon seeing the flowers, there were so many gaps where there should have been flowers and it just looked thrown together. It did not look full like the picture shown, it looked skimpy.

I ordered flowers for my sister's birthday. They were supposedly available for same day delivery but I ordered on October 5th before noon for delivery by 6 pm on the 6th. When the flowers did not arrive by 6 pm I noticed on the tracking page that it was due to unexpected severe weather. I contacted them and Chris with customer service assured me that he would give me a 20% discount since they would not arrive by 6 pm but they should be there later that evening - if not just call back and get a refund. He assured me it was due to the hurricane in the area - I said the hurricane caused flooding in South Carolina and moved north - he tried to convince me that Georgia was the state right below South Carolina and that the hurricane was in Georgia - which it was nowhere near Georgia!

Ordered largest version of beautiful arrangement morning of 10-6-16, by five called to inquire if nice but they had not arrived. Called 1-800 number and agent apologized nicely and refunded same day and 4 hour delivery fee and no problem they'll be there in the morning with an apology card and a box of chocolates. Mea culpa, mea culpa. Next day checked email, they need additional info. "What room number do these flowers go to or if to employee which department?" So 6 hours after they are late they have questions. If they had bothered to actually show up at the time and at the location the order specified they would have found a five star Micheline hotel; not the Holiday Inn (if located in Savannah or not under a rock they should have recognized this world famous Inn). The front desk and the concierge would have been delighted to walk those flowers right down the hall to accounting where everyone knows the girl who does the payroll.

I ordered a dozen red roses to be sent to my wife a week later for our 31st wedding anniversary. Tracked delivery for twelve hours because website said "out for delivery". At 7:00pm received notice that delivery for fresh flowers would be delayed until the next day. Called fromyouflowers to try to get them to deliver... They tried to placate with offers of discounts and partial refunds. I told them that I wanted them to deliver. Finally told them to refund my money and next day was not our anniversary. Also contacted UPS to see what they could do, as I wanted to attempt to pickup... They said that since after 7:00pm, could not. Don't order from these people, unless you want to be disappointed.

I could not believe the sympathy arrangement I ordered that was delivered. They knew this was a funeral as it was delivered to a funeral home! It is nothing like the picture at all. I was so upset and embarrassed and will never use this company again. The actual flowers that were sent, picture is hard to see but it had no lilies, clear vase and 2 white roses. After reading all these other reviews, it appears this is a pattern and this company should be out of business of how it is scamming consumers. After many hours on the phone, I was given a full refund. Beware if you chose to order from this site, what is delivered looks nothing like the pictures.

I ordered flowers a week ahead for my daughter's birthday. I got a call the day they were to be delivered to say she lived in a gated community. She lives in a condo. There is a sign on the door to call the manager (the manager's number is on the sign) if they want to come into the building. I gave them my daughter's number (so much for it being a surprise) and told them about the sign. They promised to send them out that same day. Well, No flowers that day and no flowers the next day either. No explanation for not delivering them the next day. They said the next possible delivery was 2 days later. Asked for my money back and did get it. Will not use them again.

I ordered flowers via website that were beautiful. I sent the same flowers to a funeral parlor and was highly disappointed. They were aged and wilted. Received photos and complaints. Decided to give same company a second chance after seeing a beautiful display. Recipient personally told me they arrived a day later, was torn on the side, and didn't have the fruits advertised by the picture. I even ask for an upgrade to make it more fuller and when she named the cheapest fruit that was sent, I gasp. I showed her a photo and she said it was half the size. I became angry and swore I will never order from them again. I will add, the representative was very nice on the phone and I did get a full refund.

I ordered sympathy flowers - time sensitive. A casket piece and they arrived late. No one called me that the funeral director said the last name was wrong so the local florist would not deliver it. Number 2 order today. Drama to ship get well flowers to Canada. New girl with supervisor help gave me wrong prices after 35 min on the phone. The supervisor (Oct 2.) would not honor her mistake. I will never use this company. I highly do not recommend. Hold times are outrageous to get through also. Supervisor did not sound sincere real attitude! The poor new rep, improperly trained.

The bouquet was a surprise, but certainly not stunning. I ordered a "regular" sized bouquet, 1 Mylar balloon, 5 standard balloons, and paid for expedited delivery to be delivered the next day prior to noon. The bouquet was delivered a little after 1pm, was nothing like the bouquet pictured, and the 5 standard balloons were missing.

I ordered flowers for a friend who had lost her husband. A few days later, I received an email saying the flowers had been delivered. A month later, I asked my friend what she thought of the flowers I had sent her. She said she never received them. I called the business and they said they did not know what happened and would send them to her. They apologized and said they would upgrade my order. A few days later, I received an email saying the flowers had been delivered. I contacted my friend who said she never got them. I called back the business and told them again what had happened. I demanded a reimbursement and told them I would never do business with them again. Stay away from this business.

This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at 888.838.8853. I call this number back and am forced to listen to advertisement options. I should not have to sit through 30 ads to get to a customer service rep. I felt like I was being scammed and was considering calling my credit card company to report From You Flowers. Which I may need to do anyway as I have no idea whether my order has really been cancelled or my money returned.

I ordered flowers for a friend's birthday which was on a weekend. They charged me 12.99 as weekend fee and 14.99 for their service AND they delivered the flowers two days after the scheduled date. They completely spoiled the birthday gift. The customer service said they would waive the 12.99 weekend fee as the flowers were not delivered on the weekend and would give me 20% refund. That has not happened yet. I wish I could get my entire money back. It was a complete waste of time, money and energy. Never ever order from this website.

I purchased "Fall Harvest Celebration" and paid extra $16 to upgrade them to Premium. A total $65.91. Included extra $3 for same day delivery. I got an email stating that the bouquet had been delivered. We went crazy asking different staff at the hospital looking for the flowers. In fact, the company knew they hadn't delivered the flowers. When I called them the next day they said: "Yeah, our van had an accident." Finally, when they delivered the bouquet, they were entirely the wrong flowers and not the Premium bouquet either. Also, because they had been prepared the day before and failed in delivery, the flowers were withered. I basically paid $65.91 for rubbish. And wasted about 50 min. on the phone being put on hold indefinitely. Please don't throw your hard-earned money to this dishonest company.

I wanted flowers delivered to Antioch CA to a middle school for someone's birthday. My order was completely and totally ** UP! I had wanted expedited shipping to get to the location before noon. It was NOT there before noon and didn't arrive until after 1 pm. This is the most hideous, most horrible experience I've ever had for a simple flower delivery. The local deliverer was completely incompetent. I received no confirmation of any kind. And I ended up getting a refund for 25% plus the expedite fee. TERRIBLE! HORRIBLE! FIND ANOTHER FLOWER COMPANY BECAUSE THIS ONE IS HORRIBLE!!

I needed a same-day delivery and came across FromYouFlowers, which offered same-day delivery and had beautiful pictures of bouquets. PLEASE BEWARE, the flowers that are actually received ARE NOTHING like the ones advertised. What a shame. Real shame, almost a scam. I ordered a "premium" Bright Blue Skies bouquet for family friends, which was meant to have: White Asiatic Lilies, Yellow Roses, Blue Delphinium, Purple Monte Casino. You can compare the advertised photo and actual bouquet photo (attached) for yourself.

I ordered on a Wednesday. Told delivery would be no problem in Huntersville NC - not far from Charlotte. I asked for delivery on Saturday. I was called at 6:45 pm and told they could not find a florist or company who could deliver balloons. The number on my caller ID was NO CALLER ID. I was told they could not credit my credit card for 2-3 business days but they got my money that very day of order. Was told they could not find a florist to deliver balloons. Huntersville NC near Charlotte that could deliver balloons. Corporate office is in CT143 East Millrock. Rd. East, Saybrook, CT 06475. I will file a complaint in that state about this company.

Yesterday my lady friend was having a bad day and I knew today would be bad for her as well so I decided to get some flowers sent to her work. I googled around and saw this company and against the usual I ordered flowers without checking reviews. About an hour later I thought about checking the company's reviews and was terrified because I saw so many bad comments and complaints. So right then I sent an email to FromYouFlowers asking and making sure my package would get there in time.

Ordered flowers for my niece who is going through a rough time to brighten up her day. Her mom sent me a text and asked if I dropped them off. It puzzled me when she said that. Finally, I saw a pic and realized that it was not of professional quality. It looked like someone placed some flowers in a vase from their garden. To make matters worse, the arrangement DID NOT HAVE A SINGLE FLOWER THAT WAS SHOWN IN THE PICTURE. I complained to the company and they informed me that the substitutions that were made by the florist were acceptable. When I informed them that I would be submitting a review they attempted to give me a $10 credit. Like I would ever order from them again. Not a chance!

Ordered flowers with color coordinated vase. Flowers were delivered with a clear glass, cheap vase. Called their number to complain and after being told how much they are valued the call, was on hold for over 20 minutes and no one responded.

They guaranteed delivery before noon, but the flowers didn't arrive until 3:30 and that was after I called to complain. I paid $66 for a "deluxe" bouquet but the product was a tiny little arrangement. This was for a memorial service for a friend's young daughter, so the late delivery and tiny arrangement were really upsetting.

On 9/17/2015 I ordered the Gerbera Daisy Celebration, deluxe size, for a friend in the hospital for next day delivery. The flowers were delivered as promised and seemed to be in good condition, but there were FAR fewer flowers than expected and FAR more filler. Here is the website description of this arrangement: "Celebrate the day by sending a pink themed bouquet! The Gerbera Daisy Celebration bouquet is arranged by a local florist with pink roses, pink gerbera daisies, pink alstroemeria and purple monte casino. If you know someone who loves pink, this is the perfect gift for them. It is even delivered in a pink fluted vase with a decorative pink ribbon!"

Live and learn. I was a bit apprehensive about ordering flowers online. FromYouFlowers has no email address and a toll-free number that I gave up on after holding for half an hour. Was hooked by the "Same Day Delivery Guaranteed" promise. It was our daughter's 30th birthday yesterday and we live too far apart to be with her on her special day. I placed the order, stated Same Day Delivery, and paid the extra fees to ensure she would receive them. There was an option to log your order # to the site to check on delivery. They said they would respond within 2 hours. Nothing. Then emailed again and said they would get back to me in an hour. Nothing. I cannot tell you how disappointed and angry I was when my daughter said she never received them. So frustrated and mad at myself to trust their promise of Same Day Delivery.

I placed an order for same-day delivery on a Tuesday before 12:30 pm. 48 hours later still no delivery. I emailed the tracking department with no reply on Wednesday. When I called Thursday, 2 days later, I was told that they attempted to call to ask permission to deliver the flowers the following day (which would have been Wednesday) as they did not have an available florist the day I had requested. They also said they emailed me - which I have no record of. Long story short they took the payment just fine, but NEVER delivered the flowers. Still trying to get a refund.

I ordered a large lavender colored floral arrangement that was advertised as having an etched lavender vase. I spent $75 on the largest arrangement I could get. What was delivered was a puny white and pink replacements that looked NOTHING like what I ordered with a lot less flowers than what was represented in a generic clear glass vase. They apologized and offered a $20 gift certificate. I want a partial refund for the LACK of flora, or an arrangement that at least looks somewhat like what I ordered. I DO NOT RECOMMEND USING THIS SITE. It's a total scam!

If I could have chosen negative one stars I would have! I don't usually write reviews, but this disastrous experience merits one. I chose to use fromyouflowers.com because they had a same day delivery option. I wanted a surprise gift to welcome my daughter home after an extended hospital stay. I decided to order the Deluxe Gourmet and Fruit Basket and have it delivered and waiting for her when she got home. The first disappointment was that the same day option was not available when I got to the checkout. It was too late by that time to order elsewhere so I went ahead and placed the order to be delivered the next day. In order to "guarantee " a morning delivery I chose expedited service that cost an additional 5 dollars.

Internet grifters who do not deliver what they promise! It started simply. Traveling coinciding with my wedding anniversary and wanting to delight my wife. So I went online for flowers and picked these folks with a wonderful guarantee "delivered today". This seemed great, I actually need the flowers delivered tomorrow so I ordered figuring plenty of time. On the day in question, heading to the airport for home, I checked in again with my wife... I thought it was strange she hadn't texted me. No nothing had arrived. Hmm.

I ordered online from fromyouflowers.com on 8/25/15 for same day delivery on a premium sized "sunny days" flower arrangement. The flowers were not delivered until 8/27/15 and not at all like what was pictured online. I am so upset and embarrassed. When I called customer service, all they offered was 20% off the flower part of my order and a full refund of the same day delivery charge. I should have read these reviews before I spent my money with this crappy flower service!!!

Ordered the $39.99 medium bouquet of flowers for a first-time mom on Friday morning. Paid $15 for shipping + additional $3 for same-day delivery at Southampton hospital. At 10 pm received email, "fromyouflowers" saying they were unable to deliver & what upgrade for free. Ok, sounded good, right? HOWEVER, when arrangement was delivered, it was small. I don't even think it was medium - so where was my free upgrade? I've ordered & received flowers before, so I'm Familiar & realistic with flower arrangements and pricing. This was embarrassing.

I ordered a premium sympathy basket that was delivered yesterday and I just saw a picture of the flowers that were delivered and I am so disappointed. There is nothing PREMIUM about that basket, the color of the basket is faded white instead of brown and there are only 2 lilies in it. I am so embarrassed. It's absolutely nothing like the picture. And I did not order the standard or deluxe. I wanted the best they could make of it and they sent that petty little basket. Thank God I didn't send these to the funeral home! I would have sent the most laughable arrangement. At first they offered me 15$ credit but a credit doesn't mean anything mostly because I cannot trust that they will send what I see in the picture, so I would not order from them ever again. I asked them if they could make it right and send the correct flowers even 2 days after the funeral, but they refused.

Ordered through these folks because they promised next day delivery. The order was placed on Sunday for Monday delivery. Overpaid on shipping to ensure delivery next day. Monday came and the order was not delivered; Tuesday... still no delivery. Tuesday evening wrote to them about the order. Wednesday morning they decided to *maybe* get the order there on that day, this is after I told them the recipient would not be there on Wednesday. Their solution was 15% off the order... I paid more in shipping than the 15%. Totally unacceptable!! Not only did they not deliver on next day... They did not even try to deliver until I called and complained! This order prob never would have been delivered if I did not call. DO NOT USE THIS COMPANY!

I placed an order for a dozen roses to be sent to my girlfriend's job on Wed 7/29. They were ordered with same day delivery and given instructions that the business closes at 3pm. NO DELIVERY Tuesday. I asked for them to be redelivered Thurs to work but said she was going to be leaving at 1pm. NO DELIVERY. I then called at about 2pm to ask if they could be delivered to her home address later that day. They confirmed with the florist that they could be and that deliveries were done until 7pm. My girlfriend was home at 4pm waiting. I spoke to her at 7:20 and asked if they were delivered, still no delivery. I called these clowns back and asked for a new florist to try and deliver them to work again today (Fri 7/31) but let them know she was leaving work early to go out of town for the weekend. I was told they would "upgrade the order" and include an apology note. Guess what? They still weren't delivered.

Just spent an hour online trying to get a very clear code to work for the free delivery offer. Finally called and the representative said she did not understand why it was not working either. Put me on hold, came back and made me do the order over the phone. After she takes the entire order again after my having already had to enter in 3 other times online, she tells me the same total that the online order was giving me. The exact reason I called was because it wasn't giving me the discount. So now I have been on the phone with her for half an hour only to find out that they are not going to discount this very item that they solicited the free shipping to me online with in the first place.

I ordered flowers and plants for my boss’s father’s funeral 3 DAYS IN ADVANCE!!! They called me TODAY, 3 DAYS AFTER the funeral to inform me that the florist couldn't deliver the flowers!!! They had my cell phone # and office phone # and didn't bother to call me to let me know until 3 days after the funeral. (They say the florist had a personal emergency. I really don't care about that nor do I believe it after reading other reviews.) I cannot explain how infuriated I am. After I demanded an email sent immediately to me confirming my refund, a representative from the company had the nerve to call and offer me 50% off the order. I asked her if that’s why she called me and then told her absolutely not. There is no way I would ever do business with them ever, even if it was free. I'll deal with local florists only from now on. What a horrible lesson to learn.

Doing a search for local florists and same day delivery turns up "fromyouflowers" website. This is not suitable for sending to a patient in a hospital. The flowers appear to be shipped in a box without water from outside the country. The flowers are delivered to the hospital's kitchen or receiving area not the patient's room. It is shipped in a box that is difficult to open and the flowers need to be revived and assembled by the recipient. This would not be a problem if the website made that clear.

My husband ordered flowers to be delivered to my work. He ordered them online at 8:30am and was promised that they would arrive at 1pm. No flowers, called, no flowers at 2pm. Called, promised in transit now no later than 3pm. I waited an hour and a half in the lobby after work, no flowers. Went home. Called again. They said now in transit to home address go wait outside at apt office. Waited till 5. No flowers. Called, told us maybe as late as 9pm, but would give 20% discount, so deducted another $45 from our bank account. (Total of $110. and no flowers, but lots of lies about delivery truck currently being in transit). Took 4 days to get refund and still no flowers). What a great birthday. Emptying my bank account, causing transactions to bounce and no remorse from "From You Flowers" I sat at home for my birthday.