fromyouflowers.com Reviews

Ordered a funeral arrangement on Wednesday for Friday delivery. Paid extra for the early delivery time and confirmed via email that the flowers would arrive by 9 am for the service. On the day of the funeral I receive a call that the service already started and they did not deliver. Calling the company I found out that florists in the area refused my order. They finally found a company but was waiting for verification that the style could be changed. I never received any confirmation contact in that regard. By the time they decided to put something together and send it was too late, the service was over.

Online ordered flower delivery for a friend who just lost her spouse. The person waited for 2 days and the delivery never appeared. I called Fromyouflowers, they apologized, refunded half of the costs and assured me that the flowers will be delivered the next day between 11 am and noon, and if something happens, they would call the person's cell phone. Once again, delivery never showed up, nor did my friend ever received a call. Will never order from this place again and will advise all my friends to stay away as well.

DO NOT USE THIS COMPANY! I ordered a large/premium arrangement in a BASKET. What was sent was a small/basic arrangement in a VASE. I understand there is leeway with the florist based on what’s “in stock”, however what was sent looked absolutely nothing like the picture. I brought this up to the company and they did respond very fast (the only thing they have going for them). Later in the day I found out the delivery guy was rude and half the flowers were wilted (which explains why the picture I was sent from the recipient showed a small amount of flowers).

Fromyouflowers.com deserves ZERO stars. This business is comprised of PROFESSIONAL SCAMMERS that need to be shut down!!! Originally I responded to an e-mail from MileagePlus Partner through United Airlines saying that I could earn extra miles if I ordered flowers through Teleflora. While my online payment was being processed, it seemed to be taking too long, so I escaped out of it. Next thing you know, I got an e-mail from fromyouflowers.com that said: "Urgent! You've received a [$12.03] credit." Thinking I could send the bouquets for less money (and not realizing that they were not the same company I had first ordered from and that I would not get my extra miles), I clicked on the fateful link, where I was soon to discover that they train their staff to lie and scam. I first ordered a bouquet, and then read all many terrible reviews (in that order, unfortunately).

I ordered same day flowers for a friend having surgery. I checked my tracking - it stated item delivered. My friend never received the flowers. Customer service refuses to refund my $57 for the flowers and I was told they would email me a confirmation in two days due to it being a holiday week. This company is fraudulent and would not let me speak to the florists they dispatched directly stating “she wasn’t allowed to provide me that information”.

I order from them this morning to send Birthday flowers to my mother-in-law to be delivered same day. I got a notice at 6:00pm that this delivery will not happen until 11/27/17 and I will get my same day fee of 2.99 back. Her birthday is today, not in five days from now. Not only can I not order from another service now because they emailed me at 6pm the day of, but I cannot go get her a gift because it's a national holiday tomorrow. I was refunded three dollars as an inconvenience. When I called they said "we can upgrade your delivery" as if bigger flowers mean it's okay. I'm five days late for her birthday. I called upset and they happily processed the refund with no care that I have been screwed over by their service. I will never use this service again, would not recommend that anyone I know use it. You might as well use one of the other big companies where you pay maybe five dollars more, but actually get the service you pay for.

I placed an order and paid an extra delivery fee for flowers to be delivered to my daughter the same day (November 21st). By 6pm I called her to find they had not been delivered. I called FromYouFlowers and they put me on hold to call the florist and lo and behold, they were closed. They then told me the flowers would arrive the following morning. I asked for an upgrade and a refund of the $3 extra del. fee. And I asked they send an email to confirm. 15 minutes later, I received an email to say the flowers had been delivered... (wait for it) the following day! I then got on this website to find complaints - many with the same experience I had. I promptly called to cancel the order. I placed an order directly with the florist in my daughter neighborhood, which is what I should have done to begin with. NEVER AGAIN WITH FROMYOUFLOWERS!!

Ordered flowers from From You Flowers for a dear friend's birthday. They were delivered late and they were the wrong arrangement. They act like they are working for you with the florist to correct problem only to find out they just send an email. Did people forget how to pick up the phone?

I've ordered from this company twice now, and both times the day after I order I get a notification saying they can't deliver on the date requested. The flowers have been for funerals so it's been horrible timing. I put the order in 2 days prior and get the notice the day it's supposed to be delivered that it can't be delivered. Worst company. I will never use them again.

I placed a order, 3 hours later I get a call from them saying we are doing background check to make sure you have funds. How dare they do that to me, I used a damn Amex credit card that should say enough. Now I get my order, they screwed up the card for my wife, then the flowers died next day, I have all pics to support it. I beg you don't use them.

First time I did business with this company, trying to send flowers as a thank you gift, first they didn't send what I ordered. Second, People Magazine (truly a garbage publication) appeared in my mailbox a few weeks later. I would never subscribe to that magazine and resent that they slipped this in after I ordered something. I will never again do business with this company.

I ordered a bouquet of flowers, for same day delivery, for my Daughters Birthday. We would be here for days If I was to go through the dance FromYouFlowers and I went through with calls and Emails--from me. The Only real Email I received from them was WITHIN FIVE MINUTES AFTER I ORDERED, I RECEIVED AN EMAIL STATING THE BOUQUET WAS DELIVERED! WHAT? I called, was put on hold while "Malla" called the Florist to check on order. Of course Florist was unavailable. She would continue to try and contact the Florist and make sure there would be a delivery. Hours passed, no delivery, no contact. I called, spoke with Samantha, who said she would fix it. Hours later spoke with someone with a name like Tia, not certain. She said "Sorry, your delivery fee will be reimbursed", they will call another Florist and have an 'upgraded' bouquet sent the following day (today) with a note of apology.

My mother was in the hospital having surgery, I ordered flowers for delivery. I live on the East Coast she's on the West Coast. I was sent a confirmation the flowers were delivered. When I asked her about the flowers she said she never received any. I spent $70 on nothing. Never got my money back and my mom never got her flowers.

I ordered flowers and a birthday balloon for my friend. I also upgraded to deluxe so that the flowers will be "as pictured". Good thing I checked with my friend to make sure she received them. She never got her balloon and when I asked her to send a picture of the flowers, they clearly were not upgraded to deluxe. I called the 800 number and told them what happened. They said they will not be able to deliver the balloon until the next day and they refused to admit that the flowers were not "deluxe". I asked them the name of the local florist and they refused to give it to me because it was against company policy. I became curious about this company's reputation so I started looking at reviews. Sure enough, fromyouflowers.com received many negative reviews. Buyer beware. This company is a fraud!

I purchased flowers for a friend from FYF. The day before they were to be delivered, I was informed my friend's office was to be closed on the delivery day due to Veterans day. I emailed FYF and requested an address change. at 722 PM. At 9 PM, I received the "Your items have shipped". Fifteen minutes after the shipment notification, I received an email saying the delivery address couldn't be changed as it already shipped. I contacted UPS and begged for them to help. They stated that since FromYouFlowers were the PHYSICAL shippers, I couldn't make any changes to the delivery, they had to do it. I emailed them again and told them what UPS said, they still refused. I tried UPS once more, begging, and still nothing. Waste $70, but the company doesn't care. They got their money, so what's it matter.

After reading this I see the same complaint as mine. My daughter paid $75.00 for flowers and what I got was about $20.00 dollars worth of flowers of that. It was for my 65th birthday. It came 2 days late. Awful flowers. Called them 5 different times. Always blame the florist that did the order. Offered to send pictures. They said no. They then said they would refund the money and send me a different bouquet, that didn't happen. No one takes any responsibility for the awful arrangements they send out. I have always use ProFlowers and never had a problem. I'm going to post their business practices on Facebook and tell all my friends to share. Hopefully no one else will use them.

They are the absolute worse. I used them to order flowers for my wife birthday and paid the express delivery and it never happened, we then set another time for 3 hours later and that didn't happened either. I ended up cancelling the order. I will never and I mean never use them and suggest no one use these people... Run I tell you... Run.

Order flowers (70.00) - first didn't arrive on my Mom's birthday (said they were delivered they were not) then they send a completely different arrangement with roses full opened - completely different colors and flowers - then sent 10 refund - PLEASE DO NOT USE THESE PEOPLE THEY ARE CON ARTISTS!!!

Let me preface this by saying I work in an industry which requires me to travel about 40% of the year, I've been traveling for work for over 15 years, and I do the majority of my shopping online, so I write reviews regularly for airlines, hotels, restaurants, and many online stores. This was, by far, my worst experience with online shopping for a gift in my entire history of online shopping.

A FAIR WARNING TO EVERYONE: If I could give From You Flowers NO STARS, I would for failing to deliver my mother's flowers. The least that it could have done was to properly inform me early that the chosen arrangement was unavailable so changes could have been made. No thanks for ruining the tradition. FromYouFlowers must be a fake.

Flower order: 100 Bloom Peruvian lilies - I ordered this flower design and that is far from what arrived. It did not look anything like the picture on their site. It look like maybe 25 flowers and as though they just went in a field cut them all the same height and stuck them in the face. They offered to send them over again but by that time the surprise is already over. What am I supposed to do tell the recipient? Thank goodness I had somebody there to pick up the arrangement and they ran to Target and bought another Arrangement and switched them. I will never order flowers from this company again.

I think they should rename the business to "From the Trash Flowers." I have never been more embarrassed in my life. Absolutely horrendous. The flowers ordered were not what was delivered, ordered carnations and received roses. The picture on the site showed a very full bouquet, but only 8 flowers and tons of green in the bouquet, the vase received was pink. Bought a helium balloon, but they delivered a deflated helium balloon. The strings they attached the balloons to the vase were HIDEOUS, all kinds of color. They misspelled every single word on the note as well. How do you completely mess something up? I wanted to die. They gave me a full refund for my $82.96, I did not want to risk a second embarrassment.

I spent a lot of money on flowers for a close friend that recently lost her husband to cancer. I was extremely disappointed when I saw the flowers. There were hardly any flowers in the arrangement! It looked like a $20 bundle instead of the $100 that I spent. I was almost embarrassed! Will never use this company again.

Ordered the Deluxe 59.99 and three balloons and a box of chocolate (abysmal four pieces by the way) and it came out to 95.00. When she got the flowers they were not deluxe and definitely did not look like the picture. I called and complained and the refunded 29.99 because it was only half of the arrangement I was suppose to get. I asked for the florist who delivered it (local florist) they said it was policy that they could not give it out. Wife had the florist on the card so I called them. They recommend never order from 1800 online flowers always order local.

I placed my order at 7am PST for my mom’s birthday. She leaves for work at 3pm her time. I paid the expedited fee and the same day fee. I ordered a bouquet of flowers and balloons. I called them 4 hours later and nothing, all they said it’s out for delivery. Once I placed my order I noticed there was a 14.99 service fee for the balloons ouch. Which they tag on after you put in all your information and you place the order. In that case I would have just gotten a single balloon with the flowers. I ended up paying more for this order than expected. I was thinking 70.00 the most but nope it was 121.00. That’s crazy. Do not use this company. All they said to me at the end was "we will credit 4.99 service fee since there was two orders."

My mom ordered flowers for same day delivery on my birthday. The flowers were never delivered. They told my mom the delivery was completed, but obviously it wasn’t. Then they told her the florist didn’t have the materials for the arrangement and it would be delivered the next day. Of course they weren’t delivered, but once again they told her the delivery was completed! When they still weren’t delivered by the 6:00 PM deadline, they told her they were on their way. Of course, they never arrived. Not only is the service lousy, but they are liars as well!

Placed an order for same day expedited at 9 am. It's now 4:30 and they can't tell me where the flowers are. It's my second call. On my first call (2:30 pm) they said they'd called the florist and that they were "out on the truck". I don't believe they called anyone. This organization is good at taking your credit card details and little else.

My boyfriend sent me flowers for my Birthday 9/12/17. They died in 2 days and chocolates that were melted. They wouldn't talk to me since I didn't order them. He called. They promised to redeliver, 20% $ put back to his account, and a 50% coupon for next purchase. I'm still waiting and he got a $1 and change returned to his account. Do yourself a favor. Don't order from these thieves.

The worst. Today I placed two flower orders for delivery today. At the end of the day, when I no longer have other options, this company emailed me apologies, that neither of the TIME SENSITIVE bouquets could be delivered today - but would be delivered tomorrow. TOMORROW is NOT a SPECIAL DAY. TODAY is the SPECIAL DAY. I'm on about the 20th minute with customer support, struggling to get the order cancelled. This happened before with this scam company. STAY AWAY. I'd post less than one star if I could. Scam - a $60 order became $100, with fees at checkout. Scam -- and no delivery, as was promised. Scam.

I ordered flowers for my daughter for her birthday. I even paid a little more to ensure a 4 hour delivery window. They contacted me by email an hour or so later to say they couldn't provide the selected arrangement but asked my permission to substitute which I gave. Anyway. The flowers were not delivered on the day requested 10/21 but assured me they would on 10/23 but what's the point. I will try to get a full refund.

I ordered flowers as a gift and surprise for my wife's birthday. Placing the order and taking your credit card info was a piece of cake. I then receive a call from this place regarding my order, that by the way, per the website and IVR, stated the order was out for delivery. After three attempts to speak to a "specialist" due to constantly being hung up on, or waiting for 20 minutes, I finally speak to a "specialist" who says that she needs to speak to the recipient to verify the order. Why? What part of this is a birthday surprise gift was not clear? This was the first and definitely the last time using this service. I have never dealt with such incompetence in my 45 years. Not worth the headache dealing with this company with so many options out there offering the same items with better quality and definitely superior service.

FromYouFlowers' low ratings speaks for itself. I ordered flowers to be delivered to my mother-in-law in time for her birthday, which was a Saturday. Come to find out that they did not make because of an "incorrect address" on UPS' end (triple-checked the address, and it was correct). Then, they tried to deliver but she was not there to sign (because it was like, 9 PM). Had a talk with customer service to cancel the order, in which I was told I could get a 15% refund from $90. Uh, what? Flowers made it to her finally on Monday (UPS is not available on Sundays to have cancelled the delivery). The flowers were wilted, sad-looking and pathetic. My mother-in-law urged me to seek a full refund, which I did. Never again will I waste my time or money with this business.

I am extremely disappointed in fromyouflowers.com. I placed my order for a Sympathy arrangement at 1:00 am October 17th for same day delivery. On that evening, I had not received a call from the recipient so I tracked the order on the website. Tracking still showed for delivery on October 17th. I spoke that night with one of the agents, and he was not able to contact the florist because they were closed. He assured me he would leave message with the florist to deliver early October 18. At 1:00 I called customer service again to check on my delivery, another agent tried calling the florist to confirm the delivery, and in the interim I called the recipient. No flowers were delivered yet. The agent told me she could not get an answer from the florist, but that she would continue checking and have then do the delivery by early afternoon.

Ordered flowers with 2 teddy bears because friend was pregnant with twins. One them was going to pass. They delivered 1 bear with flowers. I called to complain. They offered to take the 1 bear and flowers back and deliver flowers with 2 bears. Really? Yes. Take away flowers from someone. They refused to give me a refund. Tried them one more time yesterday and they never delivered the flowers. IT WAS FOR A FUNERAL. They offered to deliver them tomorrow. The funeral isn't tomorrow. So thanks for that. Worst company ever!

On Oct 16, 2017, I had flowers and a balloon delivered to my daughter’s complex. I learned later in day she was out of state for a few days. Upon learning this I called flower shop and was told it was just left. I could see this at a single family residence but not at a multifamily dwelling unless one of her neighbors agreed to be responsible for until she returned. The shop basically said, "Sorry about your luck, but maybe we could give you a $20 gift certificate to be used in the future." I declined because I WON’T be using their services EVER AGAIN. IF undeliverable and you’ve called the recipient, then take back to shop and let recipient and shop make arrangements for a pickup later when convenient.

DO NOT DO BUSINESS WITH THIS COMPANY! I ordered my boss flowers through this website for boss's day 7 days in advance. Here it is 3 pm EST the day AFTER boss's day and they STILL HAVE NOT BEEN DELIVERED!! I called them yesterday and they said they would do an upgrade and have them delivered today. I have contacted them several times today but they still have not been delivered.

Horrible. I paid for 2 arrangements for my Mom’s birthday. I paid the extra 5 dollars for delivery before noon. I called and after a 15 minute wait was told sorry they are very busy but they will definitely be there by 3, she refunded the 5 dollars after her oh well attitude. Now 3 comes and no delivery, again another 15 minute hold and nope no delivery info. Called again because flowers finally arrived at 4:30. These went to my mom’s work and she was leaving at 5. She got 30 minutes to enjoy her flowers. I got a supervisor on the phone and the final sentence was… “Yes we refunded you back the 5 dollars and I can send you a gift certificate for 20 dollars.” Really? Do you really think I would order again? Considering the shipping and handling fee at checkout is 14.95. Um thanks but no thanks. I told her credit the 5 dollars and NEVER AGAIN!!!

Ordered flowers to be delivered next day. They took my money didn't deliver flowers. Called them they state they called me and left message that they missed the funeral which was the day after the delivery day. Check my phone no message. So if I hadn't called a family member to make sure they had arrived I would not have known and they had my money! Trying to get my money back!!! Sorry doesn't correct some things... DO NOT USE THIS COMPANY. I GIVE THEM ZERO STARS!

Hands down the worst flower experience I have ever had. I ordered flowers on Oct 11.2017 for a funeral on Oct 13.2017 at 3 pm. I bought 3 arrangement for over $300. On October 11, 2017 after placing the order I notice that I had enter my email address incorrect. So I called around 8:30 pm to confirm that it went through, have my email change and get the receipt sent to my email. After talking to a rep and confirming my correct email more than 3 times and they stated that in 30 min I should be receiving the receipt through my correct email. They also confirmed that the order will be at the funeral service at 3 pm. I waited till 9:45 pm to call again because I had not receive receipt through my email. Again, I had to say my correct email 3+ times and the rep stated that I should receive the email with my receipt in like 30minutes (yes another 30 mins!!!).

This company never can deliver on time. Most florist services if you are asking for a delivery to a school will get the product there early. This company wants to deliver to an elementary after 3:30. This company is a joke! If you want flowers to arrive on time, DO NOT ORDER FROMYOUFLOWERS! I was told my order was delivered and it wasn't!

Unfortunately a single star rating is the lowest possible permitted. I ordered an arrangement to be delivered 10/09/17. It was to be a surprise. The saga begins when I received a call from the recipient on Tuesday 10/10/17 with no mention of the delivery. So the following day 10/11/17 I contacted the From You Flowers customer service and inquired as what was the issue with the delivery. I was told that they had made an attempt to deliver the flowers but because it was a school that they were not able to deliver the arrangement to a specific person. I explained to them that the address is in fact a private residence and just because the street address is old schoolhouse road does not in fact make it a school. That should have been my first inclination to cancel the order, but I gave them the benefit of the doubt. I was then assured that the flowers would be delivered on Thursday 10/12/17.

DO NOT DO BUSINESS WITH THIS COMPANY! We paid almost $200 for a specific arrangement. It was NOTHING like the picture. They offered to resend... WORSE! They gave us a small amount of money back and then offered a gift certificate to use NEXT TIME? THERE IS NO NEXT TIME. A real ripoff!

I ordered the pastel rose garden arrangement and I upgraded to premium (because my mom is worth it) and in all honesty I was on their site for about an hour searching for the perfect flowers. When my mom received the flowers and sent me a picture I was deeply disappointed and pretty ** pissed because I spent $80 thinking that my mom would get what they show on the site. I could have gotten a way better arrangement and for more than half the price at Stater Bros. I emailed them letting them and they only refunded me 20%. Never again Fromyouflowers.

Ordered flowers online for same day delivery. Site indicated they would be delivered same day if ordered before 3 PM in delivery zip. Placed the order prior to 3 PM. Flowers were not delivered. They were not delivered Saturday, or today Monday, 10/9. I called twice today regarding the delivery. I was told this morning they would upgrade the delivery and said they spoke to the florist and it would be going out today and would arrive no later than 6 pm. I called at 6 pm, the flowers weren't delivered and now I was told the florist was closed for the holiday. I told them that is not what I was told this morning. Both calls I was on the phone for over an hour. This is the worst customer service I have ever experienced. The worst part is that my sick niece never got her flowers. I was lied to, received terrible, unacceptable service. I would never order from this company again.

On 10/9, I called to order flowers for delivery in Texas. When it came time to Review Order before placing it, I noticed a $2.99 charge for same day delivery. I requested delivery on 10/10, which would make it the FOLLOWING day. I called the number for "Help," and was told that since it would not be delivered today (10/9), it was "in the system" and so it qualified as a same-day delivery on 10/10! AND there was an additional charge of $3.98 for something else that I could not understand because the person I spoke to didn't speak English. I cancelled the order. They should be run out of business.

I placed an online order for a special someone and the arrangement that I chose was perfect for the moment. However, when I spoke with the person I sent the flowers, the bear, and Mylar balloon to she informed me that she never got the balloon. I asked about the card and she said there was no card and then figured out that the note was attached inside the care for card which was stapled and tore when opening. So I asked for a picture of the arrangement and needless to say I was very upset with the arrangement sent. The balloon was missing, the card was damaged, The flowers were arranged in such a way that they did not look like the ad and that some first grader had done the work, and the bear did not look like the bear on the website. I suggest you find another place to send that special something to someone you care about. Because this does not express my thoughts or feeling in ANY WAY.

Daughter's 40th birthday. Sent autumn bloom bouquet (orange daisies and red roses) with vase and plaid ribbon on outside. $56.00 order. The flowers that were deliver were all white with lilies and roses and not even close to the caliber of what was supposed to be sent. I contacted fromyouflowers.com and they stated that they were sorry and refunded me $12.00 for my inconvenience. I have used them before and did not get to see what was sent so now that really bothers me that everything I have sent before was not what I ordered. I won't use them again and I will tell everyone I know not to use them. The least they could have done was sent the ones that I actually ordered to her.

When ordering from FromYouFlowers you are automatically signed up to receive a Free Subscription of an unwanted; unauthorized magazine. Buyer beware! Good Luck trying to correct this problem. Personally speaking, it is a nightmare! My advice: DO NOT ORDER ANYTHING FROM https://www.fromyouflowers.com/login.htm.

I was looking online for flowers to have sent to my grandmother and came across fromyouflowers. After searching for quite some time I finally found the perfect arrangement or so I thought. I placed my order for same day delivery. My grandmother called to tell me she received her flowers and to thank myself and my kids. I asked her to please send me a picture. I was curious to see what they looked like. When I opened the message and saw what she had gotten I was shocked, disappointed, and pretty upset! The flower arrangement she received was nowhere close to what I had ordered. I immediately called and was told they could redeliver the following day or I could receive a 40% refund. I explained to them I did not want a redelivery. I wasn't going to try and explain this nonsense to my Grandma. I told them I would take the refund but not at all happy with 40% seeing as how I did not get what I paid for.

I ordered from fromyouflowers online. They guarantee 4 hour delivery. You have to pay for it extra but I was fine. After the order in seconds I received an email telling me they could not and refund only my express delivery charge. No way to cancel to get someone else. Customer service doesn't have a clue. They can only do emails to the florist so I'm in limbo just waiting until they deliver. Tracking is a joke too.

I ordered the pretty please package one day before our anniversary, and spoke to one of the agents just to make sure the flowers would be delivery to my wife on time the next day in California. The agent assured me that there will be not a problem at all. 8 hours later I had placed the order they emailed me saying that they will not be able to deliver the order next day till the day after. I would appreciated if they would let me know right away so that way, I would figure something else. At this point it was too late already so I couldn't find a different flower shop. I was very disappointed and decided to cancel the order and I was told that I would receive the refund within 1-3 business day. My wife thought I had forgotten about our anniversary, which I would never do that.

I ordered really pretty flowers for $35. I have no problem spending $15 for a service charge $7 for delivery but what I do mind is they didnt use the same vase, added a brown ribbon and used different flowers. The flowers were bent and honestly I could've went to Walmart and picked better flowers and arranged them better. I would never order from them ever again. I emailed them because I think it was ridiculous (I send flowers all the time). My total ended up being a little of $50. They want to give me only 20% back on $34. Keep your change. I dont need $7. I just wanted what I paid for. So DO NOT ORDER FLOWERS FROM HERE! Save your money and time!

I too, wish I had looked here first. I got fooled by those Google reviews. Horrible service. Ordered 2 dozen roses for a special person's birthday, paid for expedited service... they never came. I kept calling... they kept lying... "out for delivery..." a lot of traffic..." OMG! I finally had to cancel the order, it was 5:30 pm. The person's birthday was over. The end of the day! So disappointed and disgusted. I'm waiting for my refund.

On 9/18/2017 I ordered flowers and a balloon to be delivered for my friend's Birthday on October 3rd 2017. My friend did not receive anything and when I called 'FromyouFlowers' today I was told that the florist had "forgotten" the order. You would think they send out a replacement right away... No. Still waiting 3 hours later. Very disappointed - I would never order from them again.

I purchased the order on Sept. 9th 2017. I ordered a beautiful, soft peaches and creams, Victorian look bouquet. Very feminine, lots of roses as well, for my friend who has cancer. They arrive the day I requested however, they looked nothing like what I ordered. I pride myself in have a good sense of decorating and these looked like AWFUL CANDY HEART COLORS, LIKE THE LITTLE HEARTS WITH SAYINGS ON THEM! AWFUL RED and WHITE CARNATIONS, COLOR'S BAD & CHEAP! 1 maybe 2 roses at most, awful bow! She just so happened to send me a pic of them and I showed her what I ordered. She told me they didn't even resemble the same thing.

Three days and order STILL not delivered. Called Tuesday, the day after the scheduled delivery date and the company was very apologetic. Made excuses that the florist they sent the order to was busy and they were unable to reach them. They would reorder with another florist and upgrade the flowers. They guaranteed delivery that day. Called Wednesday and flowers were still on order. They apologized again and said they were sending the order out by the end of the day. They would reimburse my credit card $5.00 and issue a gift card for future purchase. This company is great at apologizing but terrible at delivering flowers!

I'm really sorry that I didn't look up customer reviews before I ordered from this company. My daughter's husband is deployed overseas. They were having a 6th wedding anniversary and I was helping him send flowers to my daughter. A bouquet was picked out and paid for last week. When I opened up my email on Monday, I received an email saying the flowers had been delivered. I work in the same office as my daughter and knew that they weren't delivered so I called the company. They said a mistake had been made but that the flowers would be delivered on time. We received the flowers but they were NOTHING like what we had ordered. Don't get me wrong. The flowers were beautiful but NOT what we wanted. I called the company back to complain and they offered me a 20% refund or replacement of the flowers.

Oh wow, do I wish I had read these reviews prior to ordering an arrangement through this company! I ordered a bouquet for my sister who had just undergone emergency surgery. I live in another state, so these flowers were my only way of showing my sister support since I couldn't be there in person. Upon checkout, I selected the option which guaranteed delivery during, "normal business hours." Maybe, "normal business hours" are different in, say, India where the customer service call center is located; but my definition of normal business hours is between 8 am-5 pm, 6pm tops. After not hearing anything from my sister on the day they were scheduled to arrive, I finally caved and asked if she had received her flowers- ruining the surprise factor, which is one of the best parts of both receiving and sending flowers. She had not received them- this was at 4 pm. I kid you not, someone knocked on her door at 8:00 pm to deliver the arrangement. This was nothing short of bizarre, and I would have only been moderately annoyed if this was the only issue. I purchased the, "Harvest MASON JAR," arrangement, clearly depicted in a mason jar vase; one of the primary reasons I selected that arrangement. Instead, the flowers arrived in a normal, clear vase, with a bow wrapped around it. I paid for yellow daisies, and what arrived instead were... yellow carnations. In addition, blades of wheat... WHEAT were added to the arrangement. When I saw a picture of it, I was so embarrassed. Not only was it not what I ordered, but the arrangement itself was very poorly done. I then looked up the flower company that FromYouFlowers had contracted with for production and delivery, and this company has a 1.8 star review on Google with not one single positive comment. When I called FromYouFlowers asking for a refund, their solution was for my sister to put the flower arrangement that she had just received on her front porch so that the florist could come pick it up at 10:00 at night, and they would then refund me my money. How awkward, weird, and rude is that? FromYouFlowers is responsible for contracting with a business that clearly provides extremely poor products and service. I ended up settling with not having the arrangement sent back, and receiving a 50% refund, which I am satisfied with. However, never again will I be using FromYouFlowers. It was like ordering a bouquet from AliExpress.com. Looks great in the picture, but you'll be disappointed when you receive it in "real life," if you ever receive it at all. You'd be better off to draw a picture of some flowers, put it in an envelope and send that instead.

NEVER EVER EVER AGAIN! I was in search of a florist that would deliver flowers, the next day, to my godsister's funeral because I couldn't go. I searched and found fromyouflowers.com with the mentioning of same day delivery. Everything was confirmed the day before. Upon tracking my order, I was put on hold 4 times only to be told they couldn't deliver. Heartbroken.

My fiancé ordered for flowers to be delivered to my apartment 6 days in advance of my birthday. When I didn't mention the flowers to him, he asked if I received them - I told him I didn't. We called the next day and they said the flowers were on the truck to be delivered and will be there in 5 minutes. Nothing arrived. We call back - turns out the flowers were delivered and left in the lobby (while I live in a high rise and apartment number was on the order). We ask to redelivery and they promise to do so. Nothing again. We call back and are now told there won't be a redelivery because apparently now they are saying I signed for the first bouquet. When I asked to see the signature, they put me on hold and never picked up again. So no flowers and no refund yet. Trying to call them again.

I ordered a dozen long stem roses with a custom vase, a box of chocolates, and a teddy bear. The roses were beautiful! That I give them. The custom vase that I paid an extra $13 for was just a piece of paper in a dollar tree vase. The box of chocolates was melted, and the card looked like it was made in Microsoft word then printed on construction paper. Delivery was horrible! Got here late! And customer service is horrible! Save yourself some time and spend the extra money and go to a local florist!!!

I ordered flowers for my mom to congratulate her on her new job. I shopped around for a place that could have them delivered the same day because my parents were headed out of town the next day. I paid extra for same day delivery, received my confirmation email, and assumed everything was taken care of. It wasn't until 3:45 pm that day that FromYouFlowers notified me that my flowers would not actually delivered. Of course they waited until too late in the day while I was at work and did not have enough time to find a new flower shop and get more flowers ordered. Save yourself the headache and just get a gift somewhere else.

Ordered a gift basket for my daughter's 19th birthday to be delivered to her dorm. I paid $77 and they delivered a handful of dollar store snack and one bag of Doritos. I am in disbelief. Wish I would of seen these reviews first. Never again.

Scheduled flowers to be delivered over a week ahead of time. My girlfriend’s first day at her new job. Wanted something there to help her not be so nervous. "Guaranteed delivery between 9-5". I wasn't allowed to select a time before that. They were delivered at 5:30. Guess what? That's right, they were already closed. You know what they offered? "We’ll see what happens when the driver gets back and give you a refund if you don't recognize who signed for them." Wow, now that's customer service. How about you say, "We'll get an arrangement out to your recipient as soon as possible"? Totally... Killed... The sentiment.

I am French and I wanted offer flowers to my girlfriend who is in USA. I passed a first order who was not delivered on time as it was previous, with obligation to my girlfriend to call the delivery company to get the flowers. As I don't know the country, I decided for her Birthday to give a second order by the same website www.fromyouflowers.com. But nothing happened, no delivery and when I had contact with her, she told me that she received nothing, even I filled all the form that the website ask included my credit card information.

For a funeral... paid extra to have them there in the morning, and for next day expedited service. Of course, they didn't arrive - luckily my wife called to find out. Their excuse? "We couldn't find the person to receive them at that place, they weren't there." (the deceased, for crying out loud...) This happened not once, but twice.

I ordered some flowers for a girl I've been dating for a long time, she loves flowers and I was going to make it official with the flower delivery. I paid for expedited delivery, which means it should have been delivered as early as 9 am. The flowers were never delivered. The estimated times say from 9 am-6 pm delivery. It's now 6:40 pm and the flowers have still not been delivered. How do I know? I had to call the girl and ask her if she had received any flowers, so there went the surprise factor. She hasn't gotten them still. I called to see if there was some sort of mistake and they said no it just hasn't been delivered yet... I asked for a refund on the expedited delivery and I got it.

I place an order online for a funeral arrangement that I was not able to go. This person was my dear cousin and the only survive was his brother and I was not able to be there for him. When I call he say "Thank you for the flower", he also say thank you through FB with a picture of the horrified flower mess that arrived to the funeral home... I feel so bad that I was not able to call him and explains what happen. I HOPE THIS COMPANY NEVER GET ANY OTHER ORDER. Flowers are something that is used to tell the other person how we feel about a situation and these people don't care. Then the person that I call offer me %50 of the payment, I say NO I demanded %100. And he say he got the approval for 100% but is company rule... I cannot say with how I feel about this situation. Not even sending the whole charge back they will make me feel any better... PLEASE DON'T GET FLOWER FROM HERE.

I wish I had read these reviews before I ordered... I ordered flowers to be delivered to my daughter who is away and school. This was the first birthday we wouldn't be with her, so we wanted to let her know we were thinking of her. I ordered flowers on Wednesday afternoon for Friday delivery. On Thursday night I received an email that the local florist doesn't have the purple orchids, but they can substitute lavender. Sure, no problem. I call on Friday just to make sure all is well and they tell me that actually the florist doesn't have another one of the flowers, so no, flowers aren't being delivered. Was anyone going to let me know? And why does it take 48 hours to figure out that no local florist can do the arrangement? I asked the manager what location she was at and she responded "Jamaica". No wonder it doesn't work...

I ordered flowers for my friend's birthday to be delivered same day. I ordered at 9 am. I got an email with a refund for expedited delivery, stating that they could not deliver within four hours but would get there by the end of the business day. They never arrived. I called customer service the next day. They assured me that they would be delivered that day.

I ordered flowers for my girlfriend... so many things. They're boxed. It'd be nice to leave that out of the fine print and on a big ** sign to let us know... Flowers in a box? They don't offer same day delivery for all flowers... not even some. My girlfriend's flowers didn't arrive until four days after order. When they arrived, they were wilted and dead. The $10 box of Godiva chocolate? Melted. I called to get my money back, and they offered me 20 percent off for ANOTHER ORDER?!?! They wanted me to spend MORE MONEY?!?! I've still not gotten my money back, and it's been a week. Thanks, guys... STAY AWAY!!!

A family member passed away 5 months ago yesterday and my sister is having a very hard time dealing with it. This family member's favorite flower was a tulip. I googled tulip floral arrangements and found an arrangement that I liked very much at fromyouflowers.com. The whole point of the order was for the tulips. There was not a single tulip in the arrangement, it looked nothing like the arrangement pictured and I was astounded. They offered a 15% discount and when I told them I would never order from them, they said they would issue a 35% refund. Really! In every case, I am usually extremely unhappy about paying for something that I did not order. When I conducted my google search to find the tulip arrangement... I was pretty specific about what I wanted. I did not want white roses!!! This company is terrible. I will never use them again and will discourage everyone I know from using them.

My fiancé wanted to surprise me with flowers. He ordered the flowers and paid extra to have them arrive the following day (Friday, Sept. 8) by noon. The flowers never showed up, but he received a text that they had been delivered. When I didn't mention the flowers that night, he asked if I had gotten anything at the office. I said no, so he contacted the company. The flowers hadn't been delivered, but were on their way. He explained that he had paid extra to have them delivered by noon, as Irma was headed our way and now, our office would be closed for the next several days. The flowers finally arrived on Thursday, Sept. 14 - dead. I called customer service and reported that the flowers had finally arrived, but they were dead.

The only reason I give it a two is simply because they have false advertising. The flowers I picked online were not the flowers the boyfriend got. He got a different set of flowers that looked cheaply made and not worth what I paid for. I will be contacting the department for this issue. I would like a refund. Not satisfied with what was delivered at all.

I placed an order for flowers to be delivered and paid for same day delivery. They say that the flowers can be delivered anytime between 9-5. I just happened to look at my email at 4:30 pm and they sent me an email saying that the flowers couldn't be delivered today, that they will deliver them tomorrow. I didn't want them delivered tomorrow or I would have ordered them tomorrow. I also would have ordered from somewhere else if I would have know that they weren't going to be delivered today as planned. So when I called customer service they said they would credit me the same day delivery fee... REALLY??? Duh!!! I would hope so. I will NEVER use this place again and I will make sure my friends and family don't use them neither.

Placed an order for $45 premium flowers for same day delivery as indicated on website. Did not realize there was an extra service fee of $15. Same day delivery $3. It is a scam! So sorry I didn't read the reviews. Clicked on the site because I thought it was an FTD service. Not same day but emailed and said it was delivered! Belligerent CSR offered Refund of $3 plus a $15 gift card for their site. Never again. Buyer beware!

I order a nice bouquet for my fiance's birthday to be delivered to her work. Well I made a mistake on the business address and noticed 3 days beforehand, so I called the customer service (I was on hold for 30 minutes) to change the address. The lady who answered wouldn't give me the name of the local florist so she called them herself to change the address, I thought everything was fine after that, come her birthday they weren't delivered... Now I can't get a hold of anyone, and now it is a day later the florist calls my Fiance to tell her the address was wrong and it won't be delivered till another day. Not only did they not get it fixed, they CALLED HER AND RUINED THE SURPRISE! I've never seen such miscommunication and unprofessional service, don't ever use this place. I spent 50 bucks to be disappointing.

Ordered flowers paid to rush, guaranteed 4 hours. The person receiving the flowers left the office at 3:30. Called at noon and spoke to someone who advised they were in route. 2 hours later called again and was advised that due to the hurricane (Irma) traffic was bad and they were having trouble getting here. I work where the flowers are being delivered and there are no issues in this area! The website that they tell you to use to TRACK the flowers stated that the flowers were in route for 5 hours now. Called for the third time and they will be here in a couple of minutes. That was 30 minutes ago! HORRIBLE SERVICE.

I ordered a dozen roses with a personalized vase for my niece's 16th bday. They put address in wrong to UPS, never called to confirm and kept my $! Called after I figured out they told UPS to throw them out and received nothing! All overseas call centers. Horrible expert.

While this company did refund the $2.99 same order charge and the $14.99 "special handling," it only resolved the outrageous service charge issue. It does not and could not resolve the fact that when I needed good service, special handling, and fast delivery, this company FAILED me and does not deserve the 4 star rating consumers changed my 1 star to. The flowers were beautiful my niece said, that gets a 3 star rating. I cannot recommend this company for more then an unimportant, pretty floral arrangement. They are NOT dependable for prompt, important and certainly not same day deliveries. Just look at the disappointed customer review after review listed here.

Having been burned twice, I will not be using this company again. On both occasions, From You Flowers failed to deliver 'same day' as offered. The information given was that there wasn't a florist that could fulfill the order and no florist had the right flowers. As you can see from the photo below, the florist does appear to have the right flowers (along with some that weren't in the offer) though some of them wilted appearing. While I appreciate that From You Flowers made an offer to discount the same day delivery fee and offer a percentage of the actual arrangement - by waiting on me to reply via email, the delivery was delayed another full day!

My son ordered some flower arrangements in order to cheer me up. It was supposed to be a surprise, but after I noticed his stress I asked and intervened on phone. They lied about delivering and on top of that they has very nasty attitude when I asked about what time. I canceled the order and from other reviews I'm waiting to see if they'll keep the money. Very poor, nasty business. Run!!!

I actually ordered from this place, twice. The first, time was in May 2017 - the flowers were never delivered. I had to call them to get a refund. I gave them the benefit that this was a fluke, not bad service. I ordered an arrangement a week before the day it was to be delivered. Was very clear that this was a business, they were delivered at 4:59 and this was what was received.

My wife returned an unintelligible voicemail about our order, which was promised 48 hours ago. The caller spoke VERY fast and was garbled. At first he was calling to inform us the delivery was made, then changed to he was calling to check IF the delivery was made. He sounded confused. We were too. We could neither decipher his name, the order number, or callback number after several replays. Btw, the voicemail came in as a BLOCKED CALL and UNKNOWN NUMBER. My antenna are up.

I ordered a "Rose and Lily birthday celebration" bouquet for my daughter one day before her birthday. Paid for expedited delivery to assure the flowers arrived to her office before noon... After three (3) calls to customer service the flowers arrived at 4:45 PM and they were not what I ordered! Never again with this company.

Was Our anniversary so I wanted to surprise the wife with flowers. After a quick Google search for same day flowers, fromyouflowers.com was the company I decided to go with. What A HUGE mistake. Received a email around 3 pm stating flowers were delivered. Arrived home around 5 pm, No flowers. Contacted customer service, after being on hold for 15 minutes I was told "Someone accidentally clicked the wrong button stating that the order was shipped when it was not." Then I was assured that the order would still be delivered that night! No flowers ever arrived!!! They did refund my money, but anniversary surprise was ruined. I should have done more research before ordering as this company's reviews are horrible! Will never use fromyouflowers.com again. Nor will I ever recommend to anyone.

I ordered flowers for my daughter's first day of work>$40.34. I'm embarrassed by what they sent. It looked like a cheap 1/2 dead bouquet from the grocery store in a dollar store vase. Never again. Stay away from this scam.

I had to send flowers for someone's special day. Found this website online, they sent me a mail that same day delivery wasn't been able to process and it will be sent the next day. I am charged 15$ service charge and 3$ same day delivery charges, they said they will refund 3$ but charge 15$ for such an awesome service they provided that the flowers now are not relevant at all as the occasion has already passed. Won't blame it on their customer service as they do what is instructed but they need to have a better network before getting in this business. Very unsatisfactory service and neither I am going to use this again and I am going to publish this in every possible social media.

Sent new flowers. Very nice. They did the right thing

I knew the person I was sending flowers to would be out of town the following week so I had to have Same Day Delivery. FromYouFlowers.com advertised their same day delivery service so I used them. IMMEDIATELY upon submitting my online order, I was notified via email the delivery wouldn't happen that day. So, obviously my recipient wouldn't get them since she would be out of town! I contact the company to voice my dissatisfaction and they offered me a $2.99 refund on a $50 order! I complained again and they offered me another $6. What a joke! I checked my credit card to see if my refund of $8 went through and it turns out is was actually a "CREDIT" towards a future purchase. As if I would ever use them again!! A waste of $50! Don't use this company.

I ordered a small bouquet of flowers as a surprise for my daughter living in Pennsylvania for her birthday, I live in Australia so had to do this online, I chose FromYouFlowers.com due to the fact that they could deliver on Saturday morning, for which I paid extra, not only did the bouquet arrive 2 hours late, there was NO CARD, NO BALLOON & the bouquet was too small & totally inadequate, my daughter had no idea who had sent this woeful token until her partner (whom knew about surprise & had kept them both at home waiting on flowers). I complained to FromYouFlowers.com with "sincere apologies". I was promised another bouquet would be sent the following Sat MORNING, an email from the company was sent to me stating the flowers had been sent & received at 6.30PM Sat evening, NO THEY WERE NOT! This company is fraudulent & I cannot understand why they are still in business, I'm so angry & disappointed????

Completely unacceptable company! I'm halfway around the world from my girlfriend on her birthday and simply wanted flowers delivered on her birthday to show I care. Not only do the flowers not arrive, but they send me a text saying they were delivered! Today they tell me it was because her building was closed, as she lives in a condo. Funny thing... all the units open directly to the outside! They lie and they lie stupidly! Do NOT waste your time and money by using this company!

8/31/17 I chose the best new baby stork gift basket It arrived on time. Problem, the gift items not same as I ordered nor the same as display photo. The gift basket contained dollar store junk! Instead for example the metal fork & spoon, it is a plastic set with an Elmo emblem. I'm so upset Especially since I wanted the best but my daughter got the worst. I called the Co they apologized giving me "15% refund" BUT it's just a one day only credit AND a $20 gift card that's for their shop for one day only. They offered to send her another new baby gift basket 9/6. We'll see.

They will take off with your money and leave you looking stupid. They said my flowers were delivered when they were not. They would have just taken off with my money if I didn't harass them for a refund.

I placed my order at 9:30 AM for same day delivery and paid an extra charge for that. It was around 2:30 when I still had not heard from the recipient. I called their (overseas) call center and was told they were unable to deliver my order as GUARANTEED by their website. He said he would just schedule it for tomorrow. These people completely miss the point and turned a happy thing into a stressful situation. Call a brick and mortar florist and avoid all of these places.

We had a death in the family and my husband used this company. He made two orders: First, flowers for me. We live in Alexandria, VA and the flowers came from CT. They arrived old and without water. The leaves were even yellow. They were so old. The flowers' colors were all washed out. I called to cancel the second order which was to be delivered four days later. The flowers ordered was for the funeral and I did not want any mishaps. Of course, I called their incompetent customer service and they would not cancel the order even though there was plenty of time to do so.

I ordered flowers from YOU FLOWERS for an acquaintance. No problem with delivery. The two days after, I was told that there was a dead flower in the midst of the arrangement. It was not considered to be much of a problem at the time and was removed from the basket. Two days later the basket had to be thrown out/removed from the premises due to its significant infestation of bugs. Company was contacted by me, they call me a "Preferred Customer" to tell me they are refunding me $25.00 on the $120.00 purchase. To me that is a very unsatisfactory way of resolving what now was a customer issue. So don't be a preferred customer of this company and prefer to do your business elsewhere.

I sat at the wake on the phone with them trying to find where my flower delivery was!!! Took forever- on hold 5 times for long times! Said I will get a refund (none yet) had to explain to people why no flowers from me were there! Worst thing, ever???

They rip you off and don't put out your order in the time frame indicated. You are better off calling the florist in the location you are sending directly. Most will give you a better deal and you are not going to have a delay in delivery of several days. Most florist will not fill this company's orders because they take so much money off the top and short change the florist for their service. LOOK UP A FLORIST IN THE LOCATION AND CALL THEM DIRECTLY!!! I ordered a basket for my daughter, who had moved out of town. This was her first birthday away from home. I ordered at 8:30 in the morning, received an email at 11:37 saying it was going to be delivered later that day instead of by 12:30 as the website indicated. At 4 pm I called Fromyouflowers and was told it would not be delivered until the following day. I was so mad that I cancelled the order and the guy hung up on me.

If I could give no stars and two thumbs down I would but since I can't, here you go... I placed an order 8:30 in the morning, requested the 4 hour delivery option because my husband was due to get off work early and 30 minutes after the 4 hour grace period I hadn't received a call from my husband. I called customer service and they told me there was a problem with the payment which was a lie. They said they emailed me about my order but I don't have an email from them other than the email confirming my order was received. They said they called me but I don't have any missed calls. THEY ARE LIARS, NON TRUSTWORTHY with something special to you, and I wouldn't recommend this flower delivery company to my dog for a tree to urine on. I would recommend they go out of business though. :(

I placed order on 8/22/17 for same day delivery flowers for my niece 50th birthday. Charge went through to my Amex account within minutes of placing the order. I received an email at 5:32 pm same day saying they were not able to make delivery. I spoke with an agent and agreed to 50% off which I agreed to. I received another email that they gave me a credit of $21.00 which was by no means 50% I have never done business with such a dishonest, inept company!! PS I called Amex and put a hold on the payment! Crazy if you choose to do business with them.

They advertise themselves with same day delivery, but charge $3 for same day delivery, $5 to guarantee delivery within 4 hours, and then another $15 on top of those for service/handling. 25% of my total cost was for delivery alone. I paid for 4 hour delivery and, I kid you not, it took 3h 58m for them to deliver. You'd think that with so much money going towards delivering the product that they could be a little more expedient. That's what I get for using a company without reading their reviews.

I ordered flowers for my Mom's birthday from fromyouflowers.com. I selected the European floral garden (premium level), which was supposed to be the biggest choice. Delivery was expected between 9 am and 5 pm on her birthday. By 6 pm that day I called customer service to find out when the flowers would be delivered. They said they couldn't give me a time but it would be 'soon'. Flowers were delivered at 6:45 and they were far from what I thought I ordered. They were in a tiny vase and the flowers were minimal. I paid $70.76 for a late delivery and terrible arrangement. Don't waste your money with this company.

I made a total of 3 orders with this company. The first order came out great, looked like the picture and everything. So I decided to place two more orders, one delivery a week. The second delivery I paid to have delivered by noon. You guessed, not delivered by noon. My girlfriend gets off work at 3:30, I made a point to make sure they were delivered by that time. I find out that the lady who delivered the flowers ruined the surprise by calling her and asking if she really did get off at 3:30 as she had a doctor's appt she didn't want to miss and wanted to see if she could drop the flowers off after. THANKS SO MUCH FOR RUINING THE SURPRISE!!! My girlfriend said the flowers looked super dry and the arrangement looked rushed. Upon delivery she wasn't asked if she could put water in the vase as it didn't have any. Who delivers flowers without water in the vase?! Those flowers dried in two days.

I ordered a lovely peaceful wishes basket worth over $100 for my sister's funeral. The order was taken and card processed as usual and in the end said "you will receive email confirming this order." No confirmation came so I became suspicious and googled this company. When I called the tel number it would not go from Australia. I asked a friend to call from USA. It was unsuccessful. Order was placed on the 12th for the 16th. No flowers were delivered whatsoever. There is no message box to send them this complaints. Googled to find out this company had over 850 complaints. I would like a refund so had to email them not on the site as this is unavailable. They should be out of business. I have written to them.

I ordered flowers for my sisters birthday the morning of her birthday because their website said "SAME DAY DELIVERY", later that afternoon I received an email saying they could not deliver the same day. I called very upset and they said they would deliver the next day, waive the shipping charge and upgrade her arrangement. The next day I receive another email stating the flowers cannot be delivered because they do not have a florist available to deliver. TOTALLY UNACCEPTABLE and UNPROFESSIONAL!!!

Ordered birthday cake flower arrangement. Paid extra for same day. Got email it was delivered yesterday. It was not. When call customer service in overseas country they tell me can't give me tel # of local florist who sent it. They tell me florist going to call me. It was delivered today. Lie. And when and if delivered now arrangement will be two days old. Do not ever use this company. Should have been smart. Thought was dealing with local company.??? 0 stars.

For Mother’s Day... I ordered the Roses and Lily bouquet to be delivered on the Saturday before the big day, even paid extra for the "Deluxe" upgrade with extra flowers added ($90 total). I made arrangement to be at my mother’s for the Delivery since she was going to be out and it was a surprise. I spent the day waiting and calling customer service and never got through... Literally spent a total of 3 hours trying to talk to ANYONE! Even sent an email to the "we care" customer support which was not returned until the following day at 4:30 pm! Continued to call Mother’s day morning, finally got someone on the phone who contacted the florist... "It’s on the truck to be delivered."

I will NEVER order from this place again. I ordered a flower arrangement for a funeral, which I upgraded to have my flowers guaranteed for the time I needed, delivery was awesome, but the flowers were buds. They weren't even bloomed. The day after the flowers were delivered it looked as if they were blooming, but only 5 had bloomed, and died within 4 days. I called customer service which was not helpful whatsoever. THE LADY ASKED IF I WOULD LIKE NEW FLOWERS TO BE DELIVERED, are you kidding me, did you miss the part that I told you it was for a funeral. NO.

I ordered flowers on a Sunday morning for same day delivery. Order was accepted, but several hours later I received an email stating flowers would be delivered the following day. By then, it was too late to order through another company. At 6:30 pm the following day, flowers were still not delivered. I received no communication stating there was a further delay, so I took the initiative to call customer service. The CS rep, who I could hardly understand because of a heavy Indian accent, said they thought the flowers would be delivered by Tuesday, but couldn't be sure. Despite some resistance, I cancelled the order, but had to wait almost 10 minutes on hold while they processed the cancellation. An overall negative and very unprofessional experience. I definitely suggest using a different company. I know I will in the future.

I ordered same day delivery flowers for my friend's birthday while in Hawaii vacationing. It was important that she know she wasn't forgotten, even though I was away. I checked with her when I returned home, two days after her birthday, and found out the flowers never arrived. When I called fromyouflowers for status, I was told there was a mix up with one florist sending the order to another and that it should have been delivered but it will now be delivered tomorrow. I canceled the order and asked for an apology email to my friend, which I was told they were unable to send.

I placed an order for my brother's wife. He could not be there and it is a very special time for them, he asked me to send a nice card and flowers. They processed my card, charged extra for next day, then canceled saying they couldn't reach me. Blamed me for not answering my phone (there is no missed call) told me I should be bothered to answer! No email. Nothing. I believe they were unable to fulfill the next day order and left us high and dry. At 5:30 pm it still says the order is in transit but they canceled it. No apologies! Just blamed me. No explanation as to why a confirmed order still showing is in transit was canceled.

I purchased flowers for my Mother's Birthday a week ahead of time, on August 10 they were supposed to be delivered, of course they were NOT delivered. When I called to complain, I was told they would send out a upgraded arrangement the next day, which was okay, but still NOT on the day it was supposed to be delivered! The more I thought about the amount I paid for the arrangement and the delivery fee. I called back and told them I wanted a full refund, they did authorize the refund and said they would send a complimentary arrangement the next day-Which I really doubt is going to happen! I will never use this company again, and I will tell everyone I know not to use them! On their website it states best overall price and quality by CNBC. I will also be sending them an email to let them know they are standing by a crap company!

I ordered two arrangements to be delivered on different days - my daughter's birthday and my mom's. I paid extra for a bigger arrangements, my daughter's flowers looked like someone just stuck the flowers in the vase, they sent me another which was better but neither one came close to the picture they advertise. Then to make it even worse they delivered my mom's the day before her birthday. When you buy something because you like it and they send something totally different especially that's totally unacceptable.

Ordered the deluxe basket of goodies with 5 balloons. Called from VT at 8am, ordered what I wanted to be delivered to WI before 1pm. It was there by 12. Though there were only 4 balloons, I still can't complain. Big balloons played music, basket was huge and, had everything imaginable. Customer service was fabulous and, extremely accommodating. I will definitely refer friends and, order from again. Thank you FromYouFlowers. You made a person right out of surgery so HAPPY!!!

I recently placed an order for delivery to be made to my girlfriend on Friday, paid for same day delivery. I got the email stating it was delivered, I asked her if she liked my gift she said she never got it. So I called and they said they would reship it and upgrade and guaranteed delivery before 2 pm. I go to her house at 6 to pick her up, still no flowers. So I called them yet again. Their response was it was delivered because the email says it was. After about 20 min of constantly explaining it was not delivered they said, "We will need to call to make sure they was not delivered." I said, "So the fact that I just told you that they're not here is not good enough," and he said yes.

I purchased flowers for same day delivery. Their online calendar showed delivery date available, I picked the date, paid extra for same day delivery, paid for the arrangement, and received a confirmation email showing my purchase as well as delivery date. Then later in the day I received an email stating the arrangement would not be delivered the same day but rather the next day. By this time it was too late to go with another florist. When I called to inform Flowers To You that the next day wouldn't work I was put on hold for 6 minutes while the customer service rep checked on canceling my order.

I did receive a call from the company after cancelling my order on the second target delivery date and was offered a complimentary delivery. Those flowers were delivered on day 3 and were beautiful.

This place is without a doubt horrible. I placed an order for same day delivery. SAME DAY DELIVERY MY ASS!!! I kept calling the customer service number to track if my order was complete. They kept telling me to hold to verify with the florist. I literally called them 6 times to see what was the status of my order... All times, customer service told me the florist didn't answer. So I was pretty much **. They then told me that I had til 5 pm to see either my order went through or not. So I wouldn't know til they closed the actual flower shop... no pues wow!!! NEVER AGAIN.

Placed an order Saturday night. A calendar popped up to ask when I wanted the delivery to be made. It gave Saturday night was still open. I then received an email stating they could not place the order until Sunday. I accepted that because it was so late. Sunday came, received yet another email of apology stating the order would not be delivered until Monday. I called and asked what was up with the emails with no delivery? I also stated that because they were so late with delivery the recipient was leaving the hospital and I had to provide them with a home address that was now 45 mins from where the hospital was. They took the information and I waited. Monday got yet another email stating the delivery was made to the HOSPITAL not the home of the recipient and that the order was cancelled. OMG!!! I called them back and said "** are you people doing"???

Despite the bad reviews, I actually had a pretty good experience from the company. I ordered flowers for my significant other Saturday and picked Monday for delivery. However I did pay extra for delivery before 12. It did not get there before 12. More like 1:30. The company kindly refunded me the 5 dollars I paid extra. Other than that everything was great. Flowers, balloon and card all arrived in good condition. She was very happy. I would recommend this service.

Ordered a beautiful arrangement for my girlfriend, paid the extra money for the premium option. What was delivered was not even close to what was advertised. Called customer service, got promised a redelivery that never arrived!!!

This company is the worst ever. I have been on the phone with them for nearly two hours trying to straighten out an order. On the first order I was promised to get $10.00 off on order number 2. Of course that did not happen and I was on the phone forever trying to get the promised discount. I have no idea how the flowers are going to look but am very pessimistic based on the service level I received. I had to speak with two supervisors and am not sure I ever got the credit but could not stay on the phone any longer.

My husband ordered me the Pretty in Pink boxed bouquet. Never arrived. Called 3 times and finally the day after they said they were delivered to my doorstep, my mailman noticed my name on the flowers sitting at neighbors house 3 houses down and they were out of town so they were sitting in the hot sun for some time. Also, the picture they show of the Pretty in Pink was not the same as the one I received. Will not use them again!

FromYouFlowers got my order wrong twice. I ordered Rose & Lily Celebration for same day delivery, and they looked nothing like what I purchased. I called and they told me they would send the correct ones the very next day, however the ones they sent were wrong again! I paid $60 for those flowers and am very disappointed.

For my wife's birthday, I ordered the "Sugar and Sweet" Premium arrangement consisting of 6 pink roses and at least a dozen white "lily like" Alstroemeria in a pink fluted vase with ribbon bow. Cost was over $65 for same day delivery. What arrived was totally substandard in every respect. The arrangement was the smallest "basic" version consisting of 3 roses and 5 small white flowers definitely not alstroemeria in a very small clear bulbous vase with a cheap ribbon tied around it. So failure on a number of counts: number of flowers, type of flowers, and size of arrangement. I would never order from them again.

Ordered "sympathy" flowers (kind of time critical), paid extra for same day delivery. Flowers did not arrive, they claimed delivery attempted and door hanger left - neither true. Called "contact us" repeatedly - don't bother. You get same recording "press 1, etc." and when you choose an option, recording starts again. Virtually NO customer support, very difficult to contact, poor service and mediocre (at best) product. My second adventure with From You Flowers.com (I know, stupid, right?). First one they delivered dried up poor flowers - I assumed related to local florist. Second order (different state) even worst experience. NEVER DEAL WITH THIS ORGANIZATION - they do not do what they say they will, and you cannot contact them to complain. $80 for a mediocre arrangement, arriving a day late and after numerous attempts to contact them. Very bad people.

So just want say this place absolutely sucks. They call you one lousy time in private to confirm the order. I guess even though they gladly took my money idk who answers private calls certainly not me but I had ordered some flowers for my girlfriend's birthday only to track my order and find it was canceled. They completely ruined my plans. I want my full refund so I could order from a way better place than this.

Do not use this company! I will never again order from fromyouflowers.com EVER and will never forget the EMPLOYEE who VERBALLY ASSAULTED me on the day I buried my mother! Urn flowers ordered on July 17 for my mother's memorial services on July 22 with a requested delivery day of July 2. The flowers did not arrive on July 21. While at the funeral home on July 21 in the midst of final preparations, I spent TWO hours on the phone (most of the time on hold and passed around) to determine the whereabouts of the flowers. After speaking with several staff members I was assured that if the flowers did not arrive within the hour they could be re-sent for same day delivery. Since the flowers did not arrive within the hour I called back-more hold music, more call transfers and finally spoke with a representative for another hour. I requested the flowers be resent and at 3:04.

Wanted to cheer up my granddaughter after she broke her arm playing laser tag. In ER I looked for a same day delivery and seen fromyouflowers.com guaranteed it. This was app 1 pm. Then I receive an email saying they can't deliver till the following day. Wasn't happy. Next day we waited and waited. I contacted them and was told it was to be delivered. 6 pm came and left. Now I am told they couldn't find a florist that could deliver but not to worry it will come the next day. At this point I CANCELLED. NEVER heard such a thing. Ended up taking my granddaughter out and we made our own. Don't use this company. They definitely don't stand by their word.

The first day, I ordered by the deadline to have same day delivery and I asked the recipient if she was going to stay home and she said yes. So that inconvenienced the person I was trying to do something very special for. Then I got an email that they were unable to deliver that day, but it will get there tomorrow. So then I had to ask the recipient if she was going to be home the next day and she said yes. So that made TWO DAYS that I inconvenienced the recipient who I was TRYING to do something nice for!!!

DO NOT ORDER ANYTHING from this company!!! I ordered this beautiful arrangement called the European floral garden that I saw on their website for my mother in law's bday. We live in Washington and she lives in Las Vegas. The arrangement was full of sunflowers and tulips and other pretty things which are her absolute favorite. Ugh!! When I got the picture of what it looked like after she received it I was so pissed and embarrassed. It had one sunflower that looked like it was dying. There were a few lilies, one rose and random other things. They also did not include the card. It literally looked like a 5 year old went and picked a bunch of random flowers.

The flowers I ordered were so-so, they say they're handpicked by a florist to be pretty but they looked faded and not that great, but that wasn't my biggest complaint: THEY SIGNED ME UP FOR A FULL YEAR OF ENTERTAINMENT WEEKLY WITHOUT MY PERMISSION. Maybe it's hidden/written in very small letters somewhere, but they were NOT upfront about it and don't give you the option to opt out. Very dissatisfied, I will never use their service again. Was a hassle to figure out how to cancel.

My experience with this organization has been HORRIBLE to say the least. My fiancé ordered flowers for me for my birthday of which was on July 12, 2017 and I have yet to receive them of which is now July 17, 2017. They stated they were delivered of which they have NOT BEEN. Had I read the reviews on this company I would have shared with my fiancé not to order through them. It seems as though all of the clients that have ordered with them thus far, have experienced lack of service as promised. I am not the one. I will receive my flowers or legal action will take place...

I ordered "Sugar and Sweet" bouquet for my sister's birthday, she lives in New Jersey (I live in Germany). "Sugar and Sweet" described as beautiful pink roses paired with white alstroemeria. Delivered in a unique pink vase, which is wrapped with a decorative pink ribbon. Price: $ 67.97. Instead of the ordered bouquet was delivered a miserable thing, consisting of three half-withered roses and a pair of very sad chamomiles. HANDS OFF FROM fromyouflowers.com!!! RUN AWAY AS FAST, AS YOU CAN!!!

I ordered flowers for my wife at 8:36 am. I paid the 4.99 for guaranteed delivery service within the next 4 hours, she should had received the flowers at 12:36 pm. I called at 12:40 pm and the guy from customer service told me that the flowers are in the truck to be delivered already. At 3:30 pm no flowers delivered yet. I called the company and the lady from customer service told me that the flowers are leaving now from the flower shop because there was a problem in the delivery which means the guy from the first call lied to me saying that the flowers were in the truck already. Now I received a call from the truck guy saying he is delivering the flowers and the flowers that suppose to be in my wife's hand at 12:36 pm will be arriving at her business at 4 pm where probably the office will be closed at that time. DO NOT USE THIS COMPANY TO SEND FLOWERS TO ANYBODY!!! WORST SERVICE IN THE NATION!!!

SO DISPLEASED I COULD SCREAM! I paid extra for expedited shipping and it never arrived. I called to see what was happening and they said that it was delayed because they still hadn't contacted a florist (5+ hours later). It was a birthday gift and they didn't even bother to tell me it wasn't going to be delivered!!! Absolutely LIVID! If they were closer I would drive there and tell them how unprofessional and ridiculous this service is!!!

I placed an order on a Saturday for two plants to be sent to one address. It took 40 minutes to place the order! They insisted it had to be 2 separate order numbers. Today, Monday, I received a call that the address for one order was in a different state!!! Two arrangements, one address and they couldn't get it right! Now today, Monday evening when I can't get a confirmation of delivery online, I call up only to be told neither arrangement was delivered! How grossly incompetent. I will NEVER do business with this company and will inform the funeral home that recommended them how terrible their service is!

When I first started using From You Flowers, they would send a confirmation of your order and the flowers were always on time and in good condition. In the past year, most of the time you do not receive a confirmation, they are almost always late and although they are willing to credit the delivery charge or a dollar amount from your next order, this has become the norm instead of the exception and I'm about to source another online service. I use online services generally because much of my family is on the other side of the country. I wish I didn't have to write this, but I have given them chance after chance to get it right. The latest... A 75th birthday gift (this time, instead of flowers) ordered almost 2 weeks ago, I've been advised will be late. And they are offering me $10 off my next purchase... This is unacceptable.

Ordered flowers for a very special anniversary. They did not deliver. Maybe next week they will replace them with a 20% discount! This company sucks! DO NOT USE THEM... EVER!!! Buyer beware. Even paid extra for expedited shipping.

I paid extra to have the delivered next business day. In the morning not happening. I call they tell me if I can't wait one more day I say no so they delivery 7 hours later and they show up something different. Also I pay for 4 balloons they send only one. Bad experience with this company.

I purchased flowers over the internet. No problem. They arrived on time and were very nice. Problem came later when I started receiving magazines in the mail. I found that Fromyouflowers had (without my permission) signed me up for Sunset magazine. I did not want them to share ANY of my information with another company nor did I want more junk mail than what I already get. I won't buy from them again.

So I purchased flowers and chocolate for my wife on 7/13/2017 to be delivered to her place of employment on 7/14/2017. Upon delivery the chocolate was fully melted and all over the flowers. I called and informed them that I was requesting a full refund and I will send the property back to them at cost to me. They refused a refund but instead wanted to refund me 30 percent of my order which only covered handling/shipping. I told her that was not acceptable and this was the worst service I had ever received with a florist company.

Ordered the "rainbow of colors" dozen roses with a customized picture vase. No variety of colors, only pink roses that looked old, browning, and wilting. The "custom" picture vase is not as described - merely a plain glass vase with a curled up paper photo print tucked inside - completely false advertising and way overpriced at an additional $12.99! Expect NOTHING extra. A few stems of baby's breath or greenery always complement a bouquet -- unless half dead when received like these were. Also, expect shipment in a box - must be arranged by recipient. Customer Service unresponsive. Lesson Learned: Don't do business with online companies that do not post ALL customer reviews. (they post good reviews only!)

I ordered the upgraded European Dish Garden for my friend but it's not what I ordered. When she sent me a picture of what she got, I couldn't believe it. I was actually embarrassed. She got a small basket with three plants in it. A total rip off. Charged me for top of line and sent bottom of line. I do not recommend this company. Wish I had seen the reviews before I used them.

DO NOT - DO NOT ORDER FROM THIS COMPANY. The beautiful arrangement I ordered for my close cousin's funeral were much MUCH smaller than pictured. I was horrified and so embarrassed by the very small arrangement that was even more so dwarfed by those around it. I can't believe this company is still in business with the bad reviews. They get a minus 5 stars from me!

OK - so I ordered from the company and got a confirmation that the flowers were delivered. They were not. Ugh. I read a lot of the reviews after that and was really frustrated. They promised (and still the promise is there because I have not gotten it yet) that they will credit my card $12 and some change for the error. But, the flowers did arrive the next day and they were beautiful. Further, upon contacting customer service, the person was polite, willing to make up for the error and followed up. They are also really concerned that you are happy with your order, which I appreciate, hence the 4 stars.

I just wanted to say "Thank you" for refunding my dad's debit card. I submitted a review more than a week ago, as I didn't receive flowers that my family ordered for my birthday. I was very upset then but it's my responsibility and only fair to bring to your attention that the problem was solved. I appreciate the effort and consideration.

Although not happy with the actual product itself, the customer service was very helpful and after a few back and forth emails and myself explaining the disappointment in the product received I was given a full refund of both payments!

Ordered flowers for a funeral out of state, which is always scary anyway. This time I feel like I hit the jackpot... enough for me to write a review! Amazing! People sent me pics and compliments on the beautiful spray. I have a new florist!

I paid extra to have the flowers delivered within 4 hours. After 4 hours called them and they told me they couldn't contact the florists. So I waited for 3 more hours and called again. They told me it would be there in 5 minutes. Waited an hour and called again. They gave me 20% off. She finally got her flower and they looked like my 2 year old went out and put some flowers in a bowl. I will never use them again.

I purchased flowers in a vase and paid for next day delivery. The flowers were never delivered so a few days later I called to ask why. They said they would try to deliver them the next day - I got a call the next day to say they couldn't find the house and wouldn't deliver them (the house is very easy to find). So a week later, as a last resort I asked them to deliver the flowers to my house so I could deliver them if they would not. Genuinely disappointed with the experience.

Just like all of you I received the same service today. From them refunding me 20% (I asked for more though) to not even coming close to the picture and was not delivered on time. We're not kidding when we say all of this. They really did a horrible job!! I'm so mad, this was my girlfriend's and I 4 year anniversary and they ruined it. I also had to call multiple times to keep track of the delivery because I paid extra for early delivery. Everything was so bad. Keep in mind I ordered the PREMIUM. I was wondering if you all would like to get in touch and I don't know sue them or file a complaint because there's a lot of us.

This is the worst company ever. I paid for the morning delivery and is 3pm and the basket never was delivered... I called around 1 pm and they told me around 2 o'clock the basket will be on destination but nothing!! Is the second time I ordered from here and is always something going wrong. Is a lesson and never ever I will order anything again.

I ordered a very nice looking gift basket for a friend who just had a baby & was still in the hospital. It was advertised next day delivery & I even paid extra to have it delivered the following morning just in case she left the hospital early. Fast forward to the next day early afternoon. I heard she was leaving the hospital soon & checked the status of my order to ensure it was received. IT WAS NOT EVEN DELIVERED YET!

I chose this arrangement and vase based on the picture provided for a funeral service. In addition I selected the "premium" (+20$) version. Not only was the result disappointing, I was thoroughly embarrassed by what was delivered. I actually found myself apologizing to the family for it. Forget the nice blue glass vertical vase in the picture. The vase used was short, squat, ceramic, solid light blue and appropriate only for a bathroom. The entire arrangement was no more than 10" tall and roughly the same in width. It had to be the smallest arrangement at the service. Avoid them like the plague. No refund or apology can make up for the embarrassment they have caused me. P.S. The only positive I gave them was for delivering on time to the right place. But considering what was delivered I wish they had messed up and not gotten it there.

I placed an order to be delivered to my sister in Indiana, for her birthday. I ordered several days in advance so there was plenty of time for the florist to process my order. I received a call from a man saying that they were unable to deliver the flowers because no one was home to accept them and he wanted more information about my sister. That sent up a flag for me, a call from someone with no identifying info on caller ID asking when my sister would be home. I told him I didn't know, I'm on the west coast, she's in the mid-west, just leave them on the porch. He replied that someone might steal them. I said just leave them anyway, it's just flowers.

I ordered the premium version of Love Is Splendor for my Mother on Mother's Day. Pictured in photo from website. What I received the first time was nothing like the photo. The flowers were red and white and stuffed in a different vase. Called and they sent another replacement. Got the colors correct, but again looks nothing like the photo. If you want a grab bag flower arrangement this is the place to go. If you want to spend a lot of money to get flowers that look nothing like the photo this is the place to go. Very disappointed. If they were unable to provide the arrangement they should have called to let me know. Bad business. :(

My first order was to my Mother in Law when her husband died, I wanted to cheer her up with a beautiful bouquet. When I saw what was actually delivered it was in NO WAY comparable to the photo on the website. I reached to customer service and they did respond fairly quickly and offered a $150 credit. So, in combination with the "credit" I received for being a new customer (which was really a bait and switch for the handling fee, fine, that's a wash) and the $15 credit for the poor product, I decided to order a bouquet for me, yes me. And here's what I received (see pictures) and here is my email to the company...

I ordered the "Birthday Bonanza" arrangement (now renamed, the "Simply Stunning" arrangement) on 7/1/2017 via their "Same Day Delivery" page, for delivery by 7/2/2017 - in time for a friend's 70th Birthday... The flowers NEVER arrived and I wasn't notified of any problems with the delivery. I contacted their consumer service department to investigate and they confirmed they hadn't been delivered, apologized for the oversight and offered to send an upgraded arrangement to my friend on 7/3/2017 (today). I thought that was great (mistakes happen, after all, and they were trying to make it right). Today comes and my friend lets me know she received the flowers & that they "smell wonderful." I thought, PERFECT! It all worked out at the end!... Until I looked at the picture of the arrangement she received...

Ordered flowers from this company for a friend who lost her dog last night. Paid extra for delivery next day. The checkout was a scam. They make you okay to the charge for the bouquet but then when you confirm the order the next screen that pops up shows that they charged you an extra $20 for that delivery that wasn't on the previous screen. I agreed to pay the extra 5 for delivery by noon the next day but at noon the order still wasn't there, so I called the company. The company said they sent me an email saying it wouldn't be there for 4 more days. I never got the email. I asked for a refund and they told me that would take 5 days. Worst online order I've ever experienced.

I placed an order. Before I wanted my order to go out I needed a confirmation that my item will be delivered on time. I also told the person "If my item cannot arrive on said date I don't want the item. Do not charge my card." He ensured me it was no problem. My item will be delivered on said date. They placed the order. Charged my card. It was okay until I received an email stated your item will not be delivered on time. They charged my card without my permission. This is fraud!!! Identity theft!!! Someone needs to do something about this. I have my own attorney. Someone I can trust. Thank you.

If it was possible to give negative stars they would get a -5*! The flowers were for my father-in-law's funeral. We paid extra to have them delivered within 4 hours. The flowers were never delivered. I called them from the funeral home and they agreed to a full refund at that time. I saw a "pending" credit on my bank site that night. I also asked for the florist to contact me about the error. The florist has never called.

I ordered this Sympathy Flower arrangement for my friend's father's funeral. Paid $43 for the arrangement. I looked for it at the funeral and couldn't find it. I finally noticed a VERY SMALL plant that had 2 small spring plants, maybe 6 inches high (neither looked anything like the plants in this picture) and the reddish spike plant that may have been 10 inches tall. The rest was basically filler of dried sphagnum moss. I have never been so embarrassed. This looked like something I would have bought at the dollar store. The sad part is that there is no way to fix this... the damage has been done. I have contacted the company regarding this and notified them that I will never do business with them again (which I'm sure they do not care) and hope everyone else will learn from these reviews that they are not to be trusted.

Don't use this company. They will ruin your special day. I order flower at 8am same day delivery. Until 4pm there was no delivery notice so I called. 1st time they said it will arrive in a few mins. 2nd time around 4:30pm they said they will put priority and past 5pm it's still not delivered. It was going to business address so it had to get there by 5pm. All those customer service rep B.S on my face 3 times. They ruined my day.

I ordered from this page and what they actually show on the webpage is not what you get! I paid 75$ and look at the picture on the web vs what I got! Have your own conclusion! Is WAY smaller and it has less roses than it showed at the web page!

Ordered flowers noon day before. You ensure next day delivery, as they have a 3 pm same day delivery. Got email confirmation in morning. No flowers at 7 pm. Asked for a refund immediately since my debit account was charged immediately. 1-3 days. They suck, use fly by night florist, or none. Don't use!!! Will never trust a online florist again, should have read reviews and not trusted CBS news... Fake news!

Used this service to purchase flowers for my mother's funeral in March 2016. I live in another state, but when I arrived at the funeral home, I found an arrangement that was, frankly embarrassing! It looked as if I had picked up flowers along the side of the road. The arrangement was supposed to include reeds in the shape of a cross, and have blooms covering the reeds at several points. Most blooms were dying, as if they were several days old; the ones at the top of the cross had their blossoms chopped off. I called Customer Service when I got home from the funeral and I forwarded pictures of what was delivered. The supervisor agreed that the arrangement was below standard. She refunded my money and offered to provide another arrangement at no cost up to a certain value (I think $40, more or less).

Ordered flowers for my mother for mothers day, not only did they not arrive, I was promised a new upgraded bouquet. That upgrade never arrived and it took them 2 weeks to get me my money back in which they refunded exactly the amount I paid with no compensation for time lost and horrible service.

My young cousin passed away unexpectedly. I could not attend the funeral in another state so I picked a beautiful flower arrangement to send. FromYouFlowers called me the day before the funeral to assure me that everything was in order. Five days later they sent an EMAIL (which I did not see until some time later) with the following message:

I am sorry but I am thoroughly disappointed in the quality of my order. I paid $60 for a dozen rainbow roses and a custom picture vase with a mylar balloon. The end result was so unattractive and not even close to looking like the pictures online. Definitely not worth $60, not worth $5, in my opinion. The "balloon" is the size of an apple and was just stuck in the middle of the flowers, which had too-long stems for the vase size and brown spots and we're just haphazardly? placed in the vase. I was expecting a regular helium mylar balloon like the pictures of the balloons on the website. The custom picture vase was just a regular glass vase with a waterproof piece of paper printed with the online selections I chose. AND the flowers still had little pieces of papers wrapped around the stems; how cheap, tasteless and unprofessional is that!!! I am so embarrassed that these were delivered to my girlfriend.

Today was my daughter's 13th birthday. Decided to send her a beautiful bouquet as a surprise. Wanted it to be memorable. Spent $41.95 and waited excitedly for the call when she got them. She text me a photo and was very gracious. When I saw the picture I wanted to cry. Had to laugh to keep from crying. Wow what a difference between bouquet purchased & actual delivery. My 3 year old makes better bouquets. This site is a sham!!! Buyer beware!!!

I paid extra to have flowers delivered to my mom within 4 hours. Not only were they not delivered but when I called, they placed me on hold for 15 minutes while they "called" the flower shop. The first time they disconnected the call. The 2nd time, she verified me then placed me on hold for 10 minutes without letting me say anything else. When she came back on the line she was like, "sometimes they get busy. Let me give you a discount and we will set up a different time for delivery". I told her that was unacceptable and not the point. My mom was going out of town for her birthday which is why they needed to be there at a certain time. I wasn't going to have her wait all day for flowers that should have been delivered at the right time anyway. I told her I wanted a full refund, in which, she got cold and said the refund could take a few days and then hung up. This place is a ripoff. I should have read the reviews before using this shady place.

I ordered a flower arrangement which I paid extra to be delivered within a specific time frame. Not only did I have to call on various occasions to follow up with delivery but when the recipient received the arrangement it was nothing like what I had ordered. I specifically chose an arrangement that did not contain roses because the recipient that does not like roses. The entire arrangement was yellow and red roses which by the way were not even the colors of the original arrangement. The arrangement delivered looked cheap. I'm not a florist and I'm sure I could've done a better job myself. The ribbon on the base was nothing like what I ordered and was extremely tacky. I called to complain and they offered me a credit or 50% of my money back and to pick the arrangement up from the recipient. I asked for 100% refund and have yet to receive it.

Firstly, the 20% off at the top of the page is not a real offer, they just tell you they're taking that much off your price, but if you choose the arrangement sans coupon, it's the exact same price. I ordered an arrangement for a funeral and the arrangement that arrived at the service was much smaller than the premium package I had paid for. I had to call and call and keep calling to get any sort of response which simply resulted in a 20% off coupon for future purchases.

I paid for the premium bouquet and what was received was nowhere near the picture or value based on price. My mom (The recipient whom I sent these to for her 70th birthday) ended up contacting the florist direct for resolution. It's unfortunate they have an option for top-of-the-line, yet they don't deliver on it. I tried contacting the company only to receive a response that did not address my complaint at all. FAIL!

I sent an email to From You Flowers on Saturday, June 10, 2017, around 12:00 noon and ordered same day delivery service for an address in Santa Barbara (they deliver until 6:00 p.m). The picture of the flowers were posted on their website, and I assumed the recipient would receive flowers similar to what pictured. When ordering online customers depend on the pictures offered by the company to be a true representation of what they are ordering. The company never called or emailed me to say that the order would in fact not be delivered that day. I did not hear from them until June 12, 2017, when they sent a note saying they would deliver that afternoon!

BIG mistake using this company. I usually research so much better but their site was misleading with all their "positive publicity and reviews". I ordered a flower arrangement to be delivered to my best friend on her last day of work before retiring after 25 years. I live in Florida and she is in New York so I wanted to her last to be extra special since I won't be there in person to celebrate with her. I ordered the flowers to be delivered on Friday, June 23rd (and yes I paid extra to have them delivered by 12pm). Today, Tuesday, June 20th, I got a text from her thanking me for the flowers. She was off last Friday and yesterday so walked into work this morning to the 5-day old bouquet!

I ordered flowers for my anniversary. Paid $60 for what I thought was a nice bouquet of flowers that my wife would enjoy. After getting a picture from her thanking me for the flowers, I was outraged. The picture on the description of the flowers and the described height and width were nowhere what I paid for and ordered. I was embarrassed at what was delivered. I could have gone to Walmart and bought the same bouquet for 5$. Called and emailed the company and was told they apologized and send me a $10 coupon off the next order REALLY? I told them to come pick up the flowers and refund my money.

I ordered flowers for a birthday and holy freakin cow they didn't make it!!! Awful service. I will never ever use this POS company ever again. I so wished I had read all of the poor reviews before I ordered. I got a full refund and flowers delivered I hope tomorrow but we will see. But not on her special day. What a joke. I hate this company!!! Was on hold or yelling at someone for 3 hours today... OMG I had never been so angry at a company.

I ordered a florist-designed bouquet for my sister. After placing the order, I figured I'd look up some reviews. I was very nervous after reading all the negative reviews and was kicking myself for not doing my research first (I'm usually good about that). Thankfully, everything went well. The flowers were beautiful, delivered on time, and I received contact via the florist after the delivery was made and an email from the company. It was a good value for the price I paid.

This site is terrible. The first order I placed was sympathy flowers. They never made it to the funeral home. Finally after three days on the phone with them they sent the flowers to my friend but not the flower I chose. But they did give me a 20.00 dollar coupon that I used a week later. I thought I would give them another chance. The second order was not delivered on time. Actually two days late and again they were not the flowers I ordered. I am now trying to get the money back that I paid for next day delivery. I will never use this site again.

This was the first time ordering flowers from an online service and was very disappointed... well upset is more like it. If I could have I wouldn't have even given a 1 star rating, it's more like -10! I made my order the day before and paid for the expedited service, guaranteed delivery by noon, never heard anything from my Fiancee I knew they hadn't been delivered. I called them and was asked to be put on hold, 5 minutes later I was disconnected. I was at a conference and had to wait until it was over to call back. Called them back and was put on hold for 15 minutes and was again disconnected. Called back 3 more times waited on hold for 5 minutes each time and when it rang it just disconnected again... 3 times! Finally got a rep on the phone and she said "there was a glitch with your order but we can send it tomorrow."

I purchased an arrangement to be delivered the same day. I purchased a Purple Rain Bouquet. The picture showed a tall purple vase with Iris, Purple Roses, and about 3 other flowers. What was delivered was a clear squat vase, 2 white roses and 4 carnations. NOTHING like the picture. They swapped out with very cheap flowers. Very disappointed. I will never use this company again. I paid $70 and it looked like a $5 arrangement.

This was my first time sending a floral bouquet to a friend that just lost a pet. I signed up to send them the day that her furry friend passed away and had no problem checking out online. It was a Sunday so I was skeptical if they would actually be delivered but I went with it anyways. I received an email letting me know that they would not make it same day and I would have my same day fund returned. I was not completely happy by that as I paid for same day delivery.

I was so deeply disappointed in this company. I picked out a beautiful bouquet Online to send to my Mother for her birthday and I received notification that the flowers were delivered at 5pm. When I called my Mom she said she never received flowers. I called the company and they told me I would receive the delivery notification when the flowers were out for delivery, even if they hadn't arrived yet and that they would be delivered by 6pm. My mom let me know that they were not delivered by 6pm. And by the next day had still not been delivered. Really disappointing. Obviously cannot depend on this company at all. They did issue me a refund the next day, but my Mother didn't get her flowers for her birthday!

My parents sent me flowers on a special occasion using fromyouflowers.com. This was the first time they were using this service. I did get the flowers but not on the date requested by my parents. The delivery was done a week later. During this period, my parents got confirmation of the delivery without the actual delivery being made. Since my parents do not live in the states, they gave my phone number for being contacted. There was no attempt to contact me to indicate delivery delays. The flowers were beautiful when I received them but if they had informed me or my parents of the status correctly and given proper reasons, the delay would have still been acceptable. Did not appreciate the false delivery status which was given.

Please please please save yourself some time and DO NOT order flowers from this company. Honestly, we not only had the worst experience with customer service, we didn't even receive our flowers! They were supposed to be delivered on a birthday and even though we got an email confirmation stating that our flowers were delivered - nothing came! When I called to follow up the next day, they talked in circles and finally told me that the flowers would be delivered in the next 2-3 days. How does that work? What's the point of ordering flowers from them for an event if they don't even deliver when they are supposed to. And what's up with sending a false delivery confirmation email? Shady business. Shady company. DO NOT USE.

I have ordered hundreds of dollars worth of flowers from this site, and was very happy with the service, and selections. Boy was I WRONG!! I received pictures of 2 orders I had sent, and was appalled at what the actual item sent to the receiver. They were not even close. I had received phone calls in the past about nonavailability, but nothing with these 2 orders (only orders I got picture back). I don't know if they have all local florists deliver, which is fine, but it should be noted in the description. Their selections are wonderful, which is why I used them in the first place (unique, different...), but the finished product is not even close.

I have been a loyal customer for years with this company. This year I've spent more than $350 for unacceptable quality, service, wrong arrangements, and no delivery. They delivered the wrong flowers to a funeral this week. I ordered flowers a day ahead for next day delivery anytime. Today Sunday, June 11, 2017 a delivery for a birthday I was told could not be done until tomorrow. I received the email at 8:30 am the day of supposed delivery. Not allowing me any options or choice to make other plans. Their customer service were rude in their email replies and the phone message they left did not make any sense. They had the wrong persons name stated in the email for delivery. I'm extremely unhappy. I will never order from them again.

I ordered a beautiful hydrangea plant for my sister to be delivered to the hospital where she was recovering from surgery. She loves hydrangeas and I thought this would be appropriate so she could plant it in her garden upon leaving the hospital. To my dismay, when I called her to see if she'd received the hydrangea, she told me she had received an orchid! I also ordered a balloon, which was not delivered either! This really irritated me because I know my sister does not like orchids. And while she was very appreciative of receiving a plant from me, she was puzzled why I would send her a plant that she knows that I know she doesn't like!

The first time I used fromyouflowers I have to say I was impressed. Flowers were exactly as the website described, they were delivered on time and price was very reasonable. So I used them again to send flowers to a friend who had just found out that her dad has cancer. Well they were never delivered! No email, no call... nothing. I called and they said they were re-delivering. Again they never arrived. After the second irate call they finally got delivered.

Found a selection under the "Guaranteed Same Day Delivery", placed my order in the morning. About 4pm I receive an email stating, "Sorry, we can't complete your order, here is your $2.99 delivery fee back." I live in Denver, complete with MILLIONS of people and HUNDREDS of florists. Their web site promised a guarantee of hand delivery within 4 hours. I placed and paid for the flowers in the morning. About 10 a.m. $72 - nothing fancy, merely white flowers for a sympathy delivery. No phone call, no attempt to get in contact with me, merely an email about 4pm stating the same day delivery fee was being placed back on my card. Oh, and "Sorry. We'll do it tomorrow." DO NOT PLACE YOUR TRUST in this company to convey your sentiments with a flower delivery. RUN - DO NOT WALK AWAY from this business! Absolutely Outraged!!

I ordered balloons to be delivered this morning until 12PM and it is 4PM now and it still has not been delivered. The balloons were for my grandchild party and the party is now over!!! I called 1 hour ago and the customer's assistant told me that the balloons were being delivered in 5 minutes. Total lies!!! Never uses this site again!!! I am sorry I didn't read the reviews before I placed my order - because the reviews are all bad.

06/01/2017 - I wanted some flowers delivered to someone that I know in the Opelika, AL area. I'm in NC. So after a quick search, I find several florist. After looking at their products, I choose fromyouflowers.com because they offered a Rose and Lily combination that I found appealing. So I place the order. After the order was placed, which included product and delivery fee, a hidden handling charge was added on of an additional $14. No problem, right? Well, as promised, the flowers were delivered the next day. Only problem, it was not the flower arrangement I ordered.

Worst experience sending flowers... EVER! I ordered flowers for Mothers Day, for my Aunt and my daughter. My aunt's were delivered late, and the arrangement looked as if someone went to a field and picked some weeds, threw in a few spray roses and stuck them in a vase. I was mortified when my Aunt put a picture up on social media. I complained several time without response from the company.

I paid the expedited fee and same day/weekend fee but flowers never received by the recipient. I called the customer service twice (11 am and 2 pm) and was told that the florist is not answering and possible that they are already out delivering the flowers... 8 pm I called again and customer service hung up on me!!! Last call I cancelled the order--NO APOLOGY!!!... I should have read the reviews of this business first.

Promise same day delivery and did not comply. After reading all these reviews this site should be shut down. I should've read these reviews first. My bank has not been charged, but they told me that they will cancel this order, charge my bank and then credit me within 3-6 business days. That's not going to happen. I will pay whatever fee this entails to stop payment. How can they charge me for something that has not been processed?

Looked up "same day flower delivery" and this company was advertised as such. Spent extra for "express delivery" which was advertised as morning delivery. The total for 24 roses in a bouquet was $150. Got no emails, no phone calls. Called at 7 pm only to be notified upon MY INQUIRY, that "they were having trouble locating a local florist" and that it would be delivered tomorrow when the person's birthday was the day I ordered the flowers. They wanted to give me a $2.99 refund so I put them in their place and demanded a full refund, vowing to never do business with these absolute morons again. I will tell everyone I know about my experience.

Total disappointment! Made the order at 1130 am. They email me at 330 to tell me they were not going to be able to make the delivery! Not cool guys. Get your stuff together. Same day means the same day not the next day! Customer service seemed to be good and took my cancel request right away. Please read reviews before dropping $50+ on flowers!!