fromyouflowers.com Reviews

They advertise best value because they add a last minute $14.99 handling fee. If I wasn't in a hurry I would have ordered from elsewhere. If flowers aren't delivered tomorrow I'll be doing a chargeback with Visa.

DO NOT ORDER FROM THIS SITE. WILL BE VERY UNHAPPY! Ordered flowers for a funeral. They never showed up and can't ever get that day back. Was offered free bouquet for the family. Never showed up. They are very unreliable!

This company advertises they are low cost however they have hidden fees at the end charging a service and delivery fee for each arrangement. We were ordering flowers for my grandmother's funeral and they were going to charge us an additional $100.

I ordered flowers for mother's birthday as a surprised. I paid for expedited shipping so the flowers could be there by or before noon for her scheduling purposes. About half an hour before noon, I called Customer Service to make sure the order was properly placed and the delivery would be on time as it was not yet received, I was assured everything was fine and the flowers would be delivered on time. About half an hour past the delivery time, flowers were yet to be delivered, I again called Customer Service, the person I spoke with did not seem to know what to say and proceeded to tell me that this was likely due to the difference in time zones from the state they are located in to where I are.

Tried ordering "Get Well" flowers for my mother in law. I went through all of the steps including PayPal. And then the "real" total price was displayed: Added an additional $14.99 for handling etc. So, I canceled the order and then they sent me a code "191" for free handling etc. I went back to order and there was no place to enter the code. And believe or not the price was $12 more!! What a waste of time!

I ordered flowers for my son to send to his girlfriend and not only did they charge me more than $20 for rush and handling fees I also upgraded to a deluxe arrangement which was also more money. I then heard from a local florist 4 hours later that they had just got the job! So my rush charges were useless. Then the arrangement they delivered 7 hours later for 62.00 was a huge disappointment! When I reached out to receive a rightfully due credit they insulted me by offering me a $15.00 gift certificate on a future purchase. Since I will never use them again it was a useless disappointing gesture!! Do not use them I realize that they don't have control over the florist that creates your arrangement but they should know how to put the customer first!! Don't waste your money. They don't deserve your business! They don't even deserve one star and I wish I could share the what they sent versus what I ordered.

I should have reviewed this vendor before I placed any orders. I informed them the address 17 hours before the delivery and all they did is sending me a message saying they couldn't do it because the shipping has been processed. I made the phone call and the customer service said they are the third party, they can't do anything but asked me to call UPS to change the address by my own and see if they can do that for me. I don't understand the 15 dollars service charge were exactly for if they can't even provide any service so asked for a refund and of course was refused. Nothing said in the confirmation order that no changes before certain time can be made.

Our floral arrangement to be delivered was confirmed by phone, otherwise we would have made other arrangements. There are no do-overs in the realm of funerals. FromYouFlowers advertised and took contract to deliver that which they did not possess without disclosing that fact. We are outraged.

They were a day late and looked nothing like the picture. I ordered pink and white, and red and yellow were delivered instead. I could have went to the store and bought some myself, it would have been cheaper and just as good, probably better. I will never use them again and I urge everyone else to do the same!

Flowers looked nothing like the picture. Not even the same kind of flowers even... I would not recommend. If you want the same quality, go to Walmart and pay $4.88 for a bundle of half dead cheap flowers.

Item gifted was nothing at all like what I ordered. Delivery was prompt but the flowers were dull, nothing but greenery, several cheap green button mums, and two weepy looking tulips. See images below of what I ordered vs what was received. I sent an apology and am embarrassed. I was ripped off for $50. For junk. My own Kroger’s and Whole Foods has sunflowers and gorgeous flowers, so I did not think this would be an issue. I have always used ProFlowers for 15 years and never ONCE were the flowers EVER not exactly as ordered. I took a chance, and it was a bad outcome.

Placed an order for my husband's birthday gift to be delivered by 6 pm March 04, 2018. Waited till 5:30 pm and called the company due to did not get the order yet. I was advised that they would not be able to deliver today. They would deliver tomorrow. I am so upset with this company and will never order from them again. BEWARE!!!! Stay away from this company.

My friend (Swati **) ordered (order no. **) an assortment of chocolates for me from 'Fromyouflowers.com'. She is from India. As per the picture, the basket was to have 3 Lindt chocolates, Ferrero Rocher, and some other chocolates. She paid $68 for it (including $15 for within 4 hours delivery, and the delivery took after more than 6 hours). The order that I received had small packs of M&Ms, Kit Kat, Hershey's, and some other chocolates I do not recognize. $68 for M&Ms? Also while ordering, she made sure that none of the chocolates should have eggs as an ingredient, as I am allergic to eggs. But, now some of the 'similar items' sent by them have eggs in them. My friend then asked them to return the order and refund her money. To this, the people at 'Fromyouflowers.com' replied that they offer their 'apologies' and '$15 dollar gift' for the next time we buy something from them.

I ordered a same day arrangement at 10am for a friend out of town. It was a "I'm sorry" gift. Received an email saying "sorry we will try to deliver tomorrow". It did not arrive the next day either. Was giving half off and "upgraded" to a "fuller" basket. It arrived 3 days late. Not AT ALL as pictured (like I could have spent 8 bucks at the dollar store and made a better basket). Instead of "love you" balloon they included a "Happy Birthday". It was a candy and snack basket. See below for pictures. I didn't think it would be exactly alike but I thought similar... And mind you...they said "upgraded basket". I sent pictures to the company. They didn't even fight me. Full refund in 5 minutes. Like seriously? If you mess something up (like guaranteed same day delivery) at least WOW me with the basket. Made me feel like they didn't even care.

Terrible service. Ordered funeral arrangement 02/15 to be delivered same day. Received confirmation email that flowers were delivered 02/16, then received call from customer service (after the funeral) that flowers were not available and could not be delivered. After I initiated two more emails requesting status, I received a response on 02/26 (10 days after funeral) asking if I would like to send something else in place of my original order. Will never use or recommend them again. Joke.

Tried for first time because of specific arrangement. Ordered a week in advance. Wrong arrangement, smaller, carnations instead of roses, no balloons. So very disappointing. Two days waiting for replacement. Spent several hours on the phone - listening to hold music - "busy delivering Valentine's Day arrangements" - today is 2/26! Finally got money back - very disappointing. See pictures.

My experience was deceitful. I wasn't given the entire total charge of my purchase and it was purposely not disclosed to me the total cost of the flower order. After I had repeatedly requested my total charge, I checked 2 minutes after I hung up with our call and to find that my credit card was charged an additional 14.99 fee. Very dishonest and to top it all off... my order was not delivered on "same day" delivery as I had requested. Nor has it been delivered the following day 6 hours into the day.

I paid extra for next-day delivery and I paid extra-extra for a delivery guarantee of 12pm. These clowns delivered her flowers at 4:49pm which was 3 hours AFTER her plane left. They verified that I paid for the guaranteed delivery time and they verified that they were almost 5 hours late. Then they informed me that the best they could do was to refund $12.00 of the $49.94 that I paid them. So basically, I paid $37.94 for the "privilege" of being embarrassed.

I ordered flowers on Friday to be delivered on Saturday. I even paid the 4.99 to guarantee a delivery by noon. I started calling "FromYouFlowers" at 1:00 pm at which time they told me my flowers have not been delivered. Fast forward to Sunday 9 am (no flowers) 1 pm (no flowers) after being on hold the agent stated that the florist said that there is a delivery problem and my flowers would not be delivered until Monday. What a crock!!! My friend's birthday was Saturday! Do not order from this place! It's unfortunate for "FromYouFlowers" because I'm sure the blame is the florist. Now I just have to make sure I get my refund. What a pain!

I was hesitant to use your flowers because of the reviews about late or no delivery and cheap or dead flowers, but with a limit budget I gave it a try. I ordered a stand spray of red roses and greenery. It was for a repast. It look exactly like the photo and it was set up by the time I got to the church. It was beautiful and I'm glad I gave them a chance. I am from Baton Rouge so the complaints may depend on the area and state but I was completely satisfied.

I ordered from the "Best Value-Our Freshest Flowers" category. This was a gift of encouragement for a recent diagnosis of late stage cancer. I am a teacher, and this was an expensive gift for me to purchase. I paid $73.96 for a bouquet as pictured in the ad on the website. My recipient got a vase of a half dozen red roses that were obviously left over from Valentine's Day. Nothing but a half dozen red roses like you could find at any grocery store for under $20 or less. This is fraud in my opinion, when you show a picture and then deliver what they did.

This online ordering site represents itself with Google ran ads, and is the worst customer experience of the modern century. They offer same day flower delivery and I gave them 48 hours to deliver and now four days later they still have not delivered, but they took my money. I am fighting to get a refund now, you cannot call them, they keep telling you your status of your order is out for delivery or been delivered, and there is no other repercussions.

Don’t order from this company! Paid high cost for same day 6 pm delivery. Ordered at 11 (8 am West Coast time) not delivered. Finally got hold of a rude customer service rep, who said they tried to deliver but no one came to door and they called the number but no one answered. Both lies! Rep said she was calling the florist but she called my daughter to see if she was home and answering the phone! Joke! Save your money!

I wish negative ratings were allowed. My husband ordered flowers for Valentine's day since 2/3 and paid extra for guaranteed delivery. I received nothing. He called. Was told they would for sure be there by 2/16 with a 20% discount. He said fine since our anniversary was on 2/17. Once again no delivery arrived. He tried contacting customer service via email and phone and has no luck. He finally got a hold of someone and was told he would get a discount and an upgrade but asked him not to review them badly. What a joke. Requested full refund. We'll see if we get it.

I agree with all of the above reviews. Order arrangement for delivery to Tampa Florida. Arrangement delivered was not as ordered with cheap replacement flowers that were wilted. Made arrangements to have correct order redelivered. Second delivery was not delivered and I received no notification. Local florist used by this company stated it didn't matter how I reviewed them. From You Flowers didn't care either. Requested full refund.

I placed an order for a Birthday Candy Basket to be delivered to a student away at college. I read the reviews and entrusted the description provided; however, the delivery was nothing like what was shown, or described, on the website. I not only purchased the basket advertised, but upgraded to "Deluxe" and the poor kid received less than the advertised "Regular Basket." The "Keepsake Basket" wasn't even a basket, it was a plastic bucket sold at the discount store, along with the smiley face cellophane bag it was in.

I was happy to be able to get an affordable flower arrangement for my mother in law, said the flowers were $29.99 then I got a 20% discount, very exciting, then they charged $2.99 for delivery. I thought ok that is fine. It is going to be there the same day, then they tacked on ANOTHER $14.99 so my flowers total was going to be $41.97 now, a far cry from the advertised value basket they bragged about. Also I had taken time to write the card info etc - double check the cost before you write all your love notes etc. That way you will know the exact cost BEFORE you take time to write your note and then realize that it is WAY more than you thought.

I gave 1 star because 0 or negative stars was not possible. I ordered beautiful gift basket filled with "gourmet sausage, gourmet cheeses, crackers, and pretzels." I sent this to a dear friend I have known my whole life, I know what he likes. His receptionist sent me a picture of what showed up. OMG!!! It was filled with green bananas, oranges, apples, some cheap pre-sliced salami and some baby bell cheese rounds that children eat, a box of crackers and a small pouch of Milano cookies!! Like I said, I know him well, and he hates fruit!!! I was so embarrassed I cried, I couldn't believe the deception of this website. And this is all after I paid extra to have it delivered the same day, and another upgrade to have it delivered in 4 hours.

Ordered flowers and balloon to be delivered same day as a birthday present and purchased the guaranteed delivery service and the flowers were never delivered. I called the company and after some pushing was told they would give me 20 off. And again a guarantee the flowers would be there by end of day. Guess what.... 2 days later the flowers never arrived and my credit card was not credited with the refund. I called to cancel and they initially refused any refund. After 15 mins I was able to get a full refund or at least they told me I would get a full refund and that the full refund won't post for at least 3 days... It's been 1 day so we shall see if it gets posted in the next few days. My advice... use a different company. DO NOT give this company your business, they are horrible. I decided to call a local florist in the area of my recipient and flowers were delivered as promised and are beautiful.

I ordered flowers for my sister to be delivered on 2-12-2018, my sister never saw them, received or knew anything about them. I am having no luck getting in contact with a person. Emails and phone calls go un-replied too.

I order flower for Valentine’s Day - By 2 pm no flowers were delivered so I contacted them by email and explain to them I could not wait any longer so please deliver the flowers on 2-15-2018, when I got home on 2/15 the flower were sitting on the porch. The note said the delivery was made on 2-14 at 7:30. Fromyouflowers I received email stating the delivery was made at 6:20 pm on 2:14. My main complaint was the flowers didn't even look as nice as what shows on the website. I felt kind cheated. Then I wrote them a new email about my complaint and as of today 2-21-18 I have not received any reply from them. I’m not a happy customer and I will never make another purchase from them. I will not give them one star. They deserve no stars.

I ordered flowers on 2/3 for a birthday gift to be delivered on 2/19 and those flowers never arrived. I called early the next morning and spoke to a representative (Jesse) who assured me they would get delivered that day (2/20) with a free upgrade. Later on that day I got an email saying that they were sorry about the delay and they would arrived on 2/21 with an upgrade. I tried calling the number on the site but got no answer. Instead a message saying the florist were busy working on Valentine’s Day arrangements... This was 4 pm on 2/20... I emailed them asking to cancel my order immediately and asked for a full refund. My order was canceled but now I am waiting on my refund and had to spend more money on a birthday gift that unfortunately was already delayed. This was extremely unacceptable seeing how I placed my order almost three weeks in advanced. Would not recommend this to anyone!

Purchased a gift basket for my father to be sent after surgery. Was promised 100% guarantee that it would be delivered SAME DAY! An hour or so after my order I received an email stating it would arrive tomorrow sorry for the inconvenience. I called and cancelled my order and was told the money would not be put back in my account for 3 days! It is too late to find another florist and my funds are not available. I really counted on them to do what was promised and now I'm left with no options. I hope anyone reading this will reconsider putting your trust in this company! I'm sorry I did!

I ordered a bouquet of sympathy flowers to be sent to the funeral home at about 9:45am on 02/20/2018 and chose the option for same day delivery as the services were scheduled for that day at 5pm. I chose the same day delivery option for delivery by 5pm. The delivery did not make it that day. I called them and spoke with a rep who assured me that the flower arrangement would be delivered by 9am the following day 2/22/2018. The rep also refunded the same day delivery fee that I was charged. Fast forward to the following morning, the funeral along with my best friend’s mother (she was the one who passed) were scheduled to leave the funeral home at 11am and go to the church for services and burial. Well guess what! The flowers were not delivered by 9am as promised nor were they delivered by 11am.

I ordered two items from fromyouflowers.com to be delivered for my daughter's birthday. The chocolate covered strawberries were delivered by a chocolate vendor as requested and were on a separate order made at the same time as the flowers; however, the flowers never arrived. When I called about this the company said their records indicated they were delivered. I explained that the front door of my daughter's home had a 24 hr. camera and we could show they did not arrive. As soon as they heard about the camera, they said a new delivery would go out on Tuesday. It also never arrived yesterday, February 23, 2018. After a complaint call to them, I cancelled the order. Their ineptitude is outrageous!

This is the review I left on the From You Flowers website along with a picture. Here I included the European Dish Garden I ordered and what was actually received. I scoured the internet to find the perfect flowering plant basket to send to my mother in Florida. I knew she would love the design and the basket itself. I was assured by the gentleman on the phone that she would get what is pictured. It is nowhere close to the one pictured and looks much smaller than the size I paid for.

Ordered two bouquets to be delivered to the same house, the same day. One for my mom, one for her caregiver. The caregiver got hers, my mom didn't. Mom's were delivered the next day - and when I called them to complain, this company offered to give me a $10.00 coupon on my next order. I then sent the company an email asking them how they thought THAT was a solution. I never get a response from them - but get a notification from Paypal that they have given me a credit of $7.24. I hope their lost business from me, my family and friends was worth the $7.24. Customer Service is definitely an all but lost art. What a joke!

We have ordered flowers from this company 4 times now and every time we order them the flowers NEVER look like the flowers we ordered on their website. We have paid a lot of money for these flowers each time and have always been disappointed. Will NEVER use them again... BEWARE! Save your money.

I ordered flowers from this company to send to my grandmother on the 1 year anniversary of my grandfather’s death. 75 years they spent together – this last year has been horrible for her. I ordered the flowers 5 weeks early to ensure there was no confusion and expressed the importance of the order as I made my purchase. The flowers were never delivered. When I called to figure out what had happened, DEVASTATED that on the one day I needed these flowers to be there, they didn’t arrive, the agent I spoke to said that she had no idea where the flowers were and would “have to look into it.” The call ended. The afternoon on the following day, I still had yet to hear from the company so I called again.

I feel like I need to counter some of the 1 & 2 star reviews. First, my experience: I needed an emergency "I'm sorry" bouquet. Found this company through a standard Google search. Read the endorsements on the homepage and saw the deals and figured I'd give 'em a shot. I ordered a same-day bouquet to be delivered to a local hospital. Price was reasonable for same-day delivery.

I ordered my wife our 25th anniversary flowers with a bear and a box of chocolate on 02/17/2018 with a total of $98.46. 1st the delivery was late, second they did not deliver the bear and a box of chocolate and third the flowers does not look like the one on the advertise ad. The flowers look like **. If I just knew I'm not even going to buy this for 20 dollars. I call them asking for refund. They said they only can give me 30% back. Well now I know where not to buy flowers next time. If you can see the picture below, if I can give 0 star to this company, I will not think twice to give them ZERO.

I ordered a flower bouquet for my best friend to be delivered to her work for her birthday. The bouquet I ordered had red roses and a variety of purple flowers. What they sent her had pink daisies some filler flowers and some wilted orange flowers. My friend doesn’t like pink which is why I didn’t order and arrangement with pink. I expect to get what was shown in the picture and what I paid for not cheap half dead flowers. I called fromyouflowers and they said they would resend the correct bouquet today with a free “upgrade”.

I bought my wife 12 roses and a vase and a bear and chocolates. Rose had not baby breath. Walmart looked better than these. No vase. Roses was brown and wilted on ends. I spent 70.00. They only gave me 6.00 refund and 10.00 credit for next time. There will never ever be a next time.

Today was a special occasion, so I arranged to have flowers sent to my girlfriend at work. I paid for "same day" delivery in addition to an expedited delivery service fee to guarantee that they would arrive by noon at the latest. Needless to say, the flowers were never delivered and the surprise was ruined. That was irritating enough, but to add insult to injury, not only did they not call me to let me know (I had to call and was on hold for 25 minutes--completely wasting my lunch break), they tried to charge me an additional $80 to have the flowers delivered to an alternate address so that my girlfriend could receive the flowers at home. So basically they ruined the surprise, missed the delivery window which I paid extra to guarantee (the business closed at noon), and then asked for additional money to deliver the flowers to her home instead.

Ordered 2 dozen rainbow Roses with a customer case. Received 1 dozen half dead roses with a broken vase. Contacted them. They offered 30% of my money back then when I complained they said, "Sorry order has already been processed. Nothing we can do anymore."

In a hurry, I placed an order with fromyouflowers.com. Like the rest here, I was less than satisfied with my experience. I placed my order at 9:30AM with a "GUARANTEED" delivery of 6PM. Had someone waiting for them. 6PM came around and they were not delivered. At this point I was extremely frustrated and called the customer service line. They were extremely helpful! I did have to hold but hey, that's a support line for you. I explained the situation, they placed me on a brief hold, and said they had processed the refund...and that I should have the money back in 1 to 3 business days (WILL be following up on this).

So I ordered flowers from this company today at 7 am. At 2 pm I called to confirm that they were going to be delivered on time... No answer from customer service. I emailed them... No answer. They were delivered at 3 pm. The flowers were wilted and it was not what I ordered. Called to see what happened. No answer. Emailed to see what happened. No answer. This customer is a scam from what I can tell. Not a good first experience. I will never do business with them again. I will continue to try and get my money back or cancel the charges on CC.

I ordered the higher priced flower arrangement to be sent and when I saw it in the picture of my nephew and his new bride (it having just been delivered today), the arrangement in the picture was half the flowers pictured online. Very poor quality for the money. Very deceived by the picture and what I thought would be delivered. I could have bought flowers at the store and a glass vase for $20.00 total and made a more spectacular arrangement had I not lived 400 miles away.

I ordered birthday flowers with an additional balloon to be delivered to my husband at work... a school. They wouldn't give me a status on my order and no one will answer my phone call. You can't get a live person. It's 2/16 and they still have the excuse that they're delivering flowers, are too busy and can't give anyone a status. And you can't get one through the website. I want my $50 back!

My birthday was on yesterday and was sent flowers and the guy that sent the flowers was lied to from the beginning. Well to say I never received that and was told that I would get the next day as if my birthday was the next day. After same day delivery was paid for. They wasn't sorry nor trying to fix the problem. Seems that this is something normal to them. Will never order from them again.

I ordered the "Rose & Lily Birthday Celebration Bouquet" for my mum's birthday, to be delivered on Feb 14th, with 10 days of anticipation (Feb 4), and when the day finally arrived, she received nothing! Next day Feb 15th, I sent them a complaint letter, asking for a refund, then they sent the flowers immediately, which arrived later that day. The floral arrangement was much cheaper than the desired one. But the most important thing is: they completely ruined the surprise! My sis says: "OMG you paid 60$ for a cheap arrangement which wouldn't cost more than 8$ in Costco, vase included." And she's right!. Please never buy them anything!

I ordered my wife's Valentines Day gift from FromYouFlowers - a week and a half ahead of time. I selected this company because they offered a guaranteed delivery before noon option and my wife leaves work at 2:00. I also looked at the satisfaction guarantee which states that if you are not 100% satisfied with your order you will get a complete refund. The flowers presented on their website looked great. That was enough security for me to pull the trigger and trust them with my wife's gift.

I rarely write reviews, but my experience was so poor I hope to prevent others from having the same poor service. I ordered on 2/11 for 2/14 delivery. Delivery was attempted on 2/14, but was not successful for unknown reasons, nor did the contracted FromYouFlowers florist ever call the recipient (I thought that was the whole point in providing the recipient's #). Today is 2/15, no refund, no delivery. FromYouFlowers advised they could NOT issue a refund, so rather than lose my money and the flowers, I opted to attempt for re-delivery (two days late). I read prior reviews and they said refunds were a nightmare. If it wasn't for my constant follow up, I think it would have never been addressed. They are attempting to re-deliver today, but I have little faith that will be successful either.

I purchased two orders for same address, one for my girlfriend and one for my future Mother in Law. My girlfriend’s flowers showed up around 4:30pm IN A BOX!! Nowhere on site did it state that they are shipped in a box, I purchased an arrangement. Not something shoved in a box. My Mother in Law’s flowers on the other hand never came! I placed order a week prior for Valentine’s Day at an extra charge! No email was sent saying they were delayed so I contacted website and submitted an email about non delivery. The next day I still hadn’t heard from them by 10am.

Ordered flowers on 2/13/18 to be delivered on 2/14 (I paid extra to have them delivered on 2/14) and today 2/15/18, still NO FLOWERS have been delivered!!! I called on 2/14 and was told They were guaranteed to be delivered today 2/15 and I would get a 20% refund which is NOTHING compared to what I paid, but I agreed. Well still no flowers and they are not willing to refund full amount and still complete order. I WILL NEVER ORDER from this company again. Worst service ever. Not even a courtesy call to advise that the florist obviously took on too much work to complete the orders. If you can't keep up with online orders, stick with your local orders only!!!

I ordered flowers for my girlfriend, they were to be from her children. The flowers were never delivered, no customer service to talk to. I emailed and got a response saying it couldn't be sent, the email that is. I tried calling multiple times, they even sent me a survey this morning to discretion my experience. In every comment box I wrote not delivered, in the feedback section I told them they are a scam and stole my money. Still waiting to contact a living person not a recording.

I ordered flowers for Valentine's, one order came on time but for the second arrangement I was told it will arrive a day after Valentine's and I only was told that after complaining that I never received the second arrangement. Today is the 15 of Feb so I am still waiting for her to receive the flowers according to their email stating a day late, no compensation, but an email. I understand they’re busy but not delivering at all and sending an email that you did receive is unacceptable and I may never order from them again, first experience and worst also.

On 2/11/18 I ordered a dozen white roses to be delivered on Valentine's day. It is now the day after, and still no flowers delivered or any type of communication from them. I've emailed them TWICE with no response and called probably 50x but cannot get anyone to answer. Just a robot that eventually hangs up on me. It's absolutely ridiculous. I get that Valentine's Day is hectic for them, but zero communication/update is unacceptable, especially when I paid $85.

I ordered flowers and a bear to be delivered on Valentine’s Day. I paid the products and the extra $20 for shipping and handling/tax on top of the price. You would think on a day like Valentines that these online flower delivery companies would be the best way to go. This one was not. They promised delivery on Valentine’s Day, an important day where you would want that special someone to get something... nope.

I ordered a Valentine arrangement for my girlfriend 4 days before Valentine's Day. The order was confirmed for guaranteed delivery on Valentine's Day. Valentine's Day came and went and no delivery was made. I attempted to contact FromYouFlowers numerous times by phone and email and got no answer at all. The delivery was made on February 15th in the afternoon one day late and it wasn't even the arrangement I had ordered. There was a note attached to the arrangement that was delivered stating sorry for the delay and said they upgraded the arrangement. However the arrangement was not upgraded and had no resemblance to what I had ordered. Soon after that I received an email from FromYouFlowers stating that my order was delivered on February 14th. This company is a big joke and I would never order from them again. The worst customer service I've ever experienced.

This site is a scam!!! My son waited up late for his delivery and it never came!! I ordered the items 2 weeks ago to be delivered on Valentine's Day. Now no answer to phone or email. Now I see why the ratings are so low.

Horrible experience! Ruined Valentine's Day. I ordered a dozen roses to be delivered on Feb 14 by 12pm. They never arrived. Do not use this company!!! I did receive a full refund after waiting 12 minutes on hold to speak with an actual person. Ridiculous.

The flowers did come on time as promised last Valentines Day but looked nothing like the picture on their website. I was very disappointed. I spent $75 for a bouquet of rainbow roses, a custom vase with photo and expedited shipping and it looked to be worth no more than $20 or $30. Never again.

My husband ordered flowers for me for Valentines Day. He ordered them early on the 5th to be exact, they never showed up, he has tried to call them a good 50 times and never gotten ahold of anyone. He finally contacted his credit card company and they put a credit on his account. This company is absolutely HORRIBLE and does not deserve even one star. This absolutely ruined our Valentines Day since it was spent with him upset and trying to get ahold of someone!!! Save your time and money, NEVER EVER order from them!

I order a flower arrangement for my niece on 2/13/2018 and they were suppose to deliver them on 2/14/2018 and the arrangement never made it. I’ve been calling the company and I’m on hold for more than 45 minute and they never answer the phone. Be aware when ordering through this company. Very irresponsible.

I wish I read the reviews before I did business with this company. I ordered online on 2/12/18 flowers, vase and other stuff to make sure it'll be at her workplace by Valentine's Day. Well it didn't and I paid for it to be delivered that day. Not only I was disappointed for not arriving so was my wife and not just that. Me and her are at Rocky terms and if this was delivered like it says it was it would've been perfect because out of the 15 yrs we were together, this would have been the first time I ever done this and I hope no one else will experience this.

My husband ordered flowers for V-day - and they were ordered well in advance. They never arrived even though he got a confirmation of delivery at 7:45 pm. He sent them to my place of business, these should have been priority as my place of business closes at 5 pm. Do not use this company and please call this number if you need to complain. ** Robyin ** is the company liaison for complaints. Or her email is **.

Within 36 hours of my complaint I was fully reimbursed for my order!

My husband ordered me flowers for Valentine’s Day, he paid 80.00 for the upgraded version of these flowers which included 8 red roses and White Lilies with a red vase. It showed up with 4 roses and Lilies and a round clear vase! My husband tried to contact them to let them know he did not get the right arrangement however he could not reach anyone! Totally ruined the whole night as my husband spent next two hours trying to contact them and then was angry for having to pay so much and not receiving the right order. So not right!!!

The flowers I paid $65 for (6 roses in a vase with little blue and purple flowers) were never even delivered!!! I called and at first they offered me a 15% discount. Then they transferred me and lowered it to 10%! Thank you for ruining my son's big day!

I ordered flowers using this website on 2/10/18 knowing that the sooner I ordered them the more likely they would be delivered on time. I was surely mistaken. It's currently 10:00 pm on Valentine's Day and I have been on hold with them for over an hour trying to get a full refund since they were obviously not delivered on time. The customer service is God awful and I will never use this company to order flowers ever again.

This place is horrible, they say your stuff will be delivered on this certain day and you pay for the extra shipping just for them to NOT deliver your stuff. This place sucks, don't waste your time or money. If you're looking for a good reliable flower shop visit your local ones because this one isn't it!

Order flowers for a friend and what was delivered wasn't even close to what was in their picture. They said they would upgrade it. They surely downgraded it a lot. First time I ever order flowers online and surely will be my last. Called their number. All I got was a recording. My advice is to stay away from them.

I ordered a bouquet of sunflower worth $62 for Valentine’s day instead they delivered 3 roses with bunch of fillers in the middle which looks really really cheap, it looks like those roses that they sell at 7/11, not really worth $62. Called customer service that night, put on hold for an hour. Talked to them they told me they didn’t have the item that I ordered so the florist went ahead and delivered the wrong flower without even notifying me. I ordered 2 weeks before V-day, that’s enough time for them to sort out everything but didn’t. They offered me credit and redeliver but told them no so they say they’re gonna refund me the full amount, we'll see.

I ordered for Valentines Day from this place and my flowers arrived dead. I am so upset and disappointed. Over $100 for something I could have bought at my local grocer. Then I call customer service and they hang up on me. NEVER use this service EVER!

I ordered flowers for wife on Valentine’s Day. Paid extra for AM delivery. When she got home from work I asked her how she liked the flowers. “What flowers?” was her reply. They were NOT delivered. I called the company, selected option to check status on order. Was prompted to put in order number. When I looked at the receipt there was no order number. Called back and selected option 3. Got the voice message that order status could not be checked because of the volume of Valentine’s Day orders. As of now I feel like I've been robbed of 75.00 with no recourse. NEVER use this company for anything if it's important to you.

Am very disappointed with the lack of service not to mention I can't get anyone on the phone. My wife LEFT work for the day and the flowers were not delivered as of 3:30pm Arizona time. When I call the number all it says is that the flowers are out for delivery! Well now she is not there and without flowers today. Long story short NO flowers for V-Day and it ALL YOUR Fault. I will make sure to use a more well established, better communicating, and transparent company going forward. How can you give a window of 9-5?!? Your company might want to think about its processes and customer services needs going forward to best serve your customer. I am sorry I gave your company a try. I will not be back.

I ordered flowers over a month ago for Valentine's day. I paid extra for morning delivery. They sent me an email stating they can't get to my order today and just cancelled my order. DO NOT ORDER FROM THEM. DON'T GIVE THEM YOUR MONEY. PLEASE SHOP ELSEWHERE.

I used Fromyouflowers.com to order flowers for my in-laws for Thanksgiving. The flowers were due to arrive the Wednesday, prior to the holiday. Talked to in-laws, no delivery. Called customer service for the company who said address was incorrect (yet this had never been a problem prior to this) asked for refund for purchase. Customer service unable to fulfill my request. Said flowers would instead be delivered after the holiday! They did offer compensation for the issue in the form of credit. I used the credit for flowers to be delivered before Valentine's Day after the death of my father-in-law. On date of requested delivery - nothing. Tried calling, put on hold and never got through. This company has a poor track record and I will not be ordering from them again.

I sent my mother in law flowers for Valentine's Day. I ordered them yesterday 2/13/18 and selected that they be delivered yesterday 2/13/18. About 6 pm I received an email from From You Flowers stating they had been delivered. Flash forward to today 2/14/18 I had not heard from my mother in law (as she ALWAYS texts a picture of them to say thank you). I contacted her and she never received her flowers. I called From You Flowers and waited on hold for 20 minutes only to be told that I have two choices. I can get a refund or they can RE-send them (they never did in the first place so really it's send them not resend). I was told by a FYF rep that they were delivered at 1 pm on 2/13/18. I explained again no flowers were delivered. So I asked what can be done to compensate me. They gave me 30% back on my order and are (RE) sending them but not until Friday the 16th.

Completely messed up my order and could not get it there on time to fix it. Lied about calling me right back after they "reached out to florist". Had to call them back three hours later. Got partial refund. Never trusting them again, You shouldn't either. Custom vase image was also cut poorly and looks like a kindergartener with epilepsy did it. It's just a piece of waterproof paper in a glass vase. That's not a "custom vase" that's a vase with a piece of paper in it. Flowers arrived in a cardboard box.

I wish I could give them a -star rating but I can't... I ordered my wife 2 dozen long stem roses, a small stuffed bear, a custom vase and some chocolates for Valentine's Day. What arrived, 1dz long stem roses, in a short vase (she had to cut them down to fit), no stuffed bear and no chocolates. After waiting on hold for 1 hour they finally picked up. Their offer was to give me credit for the bear and chocolates. My offer was the order delivered today (Valentine's Day) with everything I ordered.

The pictures product grossly misrepresents what is delivered. I paid for mostly roses and got mostly cheap filler flowers. Also, the ribbon attached was mangled with visible wires jutting out. I wouldn't do this again. I will order flowers from a local shop and talk to them in person. This is a sham online business.

This website was promoted in Google search, great selection of flowers although pricing and delivery charges were not so attractive. I went ahead and ordered two arrangements. The first was delivered 2/13. Looks nothing like the arrangement I ordered except in the number of roses. The local flower shop contracted are amateurs, even the base was different. So very disappointed and what's worse: have zero confidence the second arrangement will do justice to the arrangement as pictured. After I contacted customer service they referred me to the policymaking note that florists may substitute flowers depending on season, availability, etc. Besides the point and very frustrating. To FromYouFlowers, You are supposed to ensure the local flower shops are coming close to what YOU display on your website. It is your name and your reputation on the line. I can be understanding, not my first time ordering flowers online, first time I am dissatisfied.

I received dozen roses from my daughter in college and the thought was amazing. However the roses were brown. The box was opened immediately upon receipt. When your daughter in college cares enough to send flowers the company sending should send a quality product. After being on the phone with customer service there is nothing they can do for me! Unacceptable customer service AND product!

I order flowers for my mom for Valentines. Figuring not on Valentines cause it is busy time. So day before. $56+ and they were never delivered. Even though I got an email saying so. I am so upset. Contact company, no reply. Call, no answer. Been on hold too long.

I ordered my husband a meat, cheese and cracker basket for Valentine's Day. I ordered it 2-1 and what he received was a basket full of chocolates and candies. I called and at first they offered a 20% discount, I told them "no way, I want what I ordered". I paid close to $75 for this thing. They can't take back what they've delivered, which I understand. Now, they're suppose to re-deliver in 5 days. Let's see what he gets this time! SMH. So much for that surprise. I really hope I don't get charged for another delivery!

I ordered a bouquet of roses weeks in advance and they sent me sunflowers. Tried to contact them and I waited on hold for an hour and no one ever got to me. This place is an absolute nightmare. If I could give zero stars I would.

I paid extra to have product delivered 2/13/18. I placed order 2/9/18, on 2/13/18 e-mail stated product shipped. It is 2 states away. The delivery location is not opened 2/14/18 when they say this is the date it will be delivered, In the last several hours I have sent e-mails to them. No response. I will NEVER order from them again. Two times ordered from this company. Both times a joke. First order some of the product missing. Second order not deli.

The guarantees are false! My last order was not delivered on time and nothing was done about it! The customer service was terrible and I was merely promised a refund of the upcharge I paid for a timely delivery... I never even got those few dollars refunded. I will never buy from this site again.

I ordered a bouquet for delivery. After seeing a photo of the bouquet I couldn’t believe it. They looked absolutely nothing like what I ordered. I paid $50 and I honestly could’ve picked up a bouquet like that in a local grocery store for $10. Extremely disappointing... I definitely will not order from this company again.

These people are a joke. Buy from real florists or do your due diligence when shopping for flowers. If you buy into their "same day delivery" good luck... just buy from them and experience for yourself. I would have rather be late but show up with a stunning flower arrangement than having to deal with so much incompetence from these people. No wonder all their reviews no matter where you go to are negative. Not only they failed to delivery the day and time they were supposed to, but they sent the flowers the following day to the restaurant where I was having dinner with my wife the night before. In one word how would you call that?

If I could leave 0 stars I would. My siblings and I went in on a half casket floral arrangement for our grandfather whom passed. We ordered on a Wednesday (day he passed) to be delivered Saturday (day of viewing). It never showed. They couldn't track the florist whom was to deliver and basically didn't care. First they offered 30% money back and finally a refund. We would of rather had the $300 arrangement than the money. Not like we can have this again for him. We got the red, white and blue premium package. Being a WW2, Korea and 2x Vietnam veteran he deserved the best. He definitely did not get it from fromyouflowers.com and I will be sure to voice my displeasure to all I know to make sure this company is not used to mess up anyone else's occasions.

Flowers were not as in the photo, less roses and they forgot the brother banner. It was my brother-in-law’s wake, I was not happy. Called and they didn't want to refund very much till I demanded more money back.

I order an arrangement a week and a half in advance and paid extra for early delivery. Not only did it not arrive on time, it didn’t arrive at all. I received an email at 8 pm EST time stating the arrangement was delivered when it wasn’t and when I called in they advised me that it was going to be delivered the next day. I know for next time to avoid this company.

I placed an order for a same day flower delivery over 10 days ago and my flowers were never delivered. When I called they offered me a $15 credit. I told them to credit my account for the entire order and they told me it would take 1 to 3 days. I've contacted them several times via phone and email and I'm still waiting on the credit to be applied to my account. I would never use this company to deliver flowers again. This was a very very disappointing because I was trying to deliver flowers for a 25 year wedding anniversary and they did not get my flowers.

They show photos of beautiful arrangements and when you get a piece of crap arrangement they said the florist can substitute. I paid for a premium arrangement and was totally embarrassed at what was sent! No refund just a 20 gift card as if I would order from them again.

1st the website is very deceiving - saying will give 20%off if give email but when to go check out is same “price cut” that they show to begin with. The flowers my mom received were not even close to what the description or picture portrayed!

I ordered a bouquet of flowers that looked amazing in the photo the company provided. It arrived on the promised day, but close to 6 pm. What I found was 15 almost dead tulips, which are small and non-quality.

I placed an order to someone special and ordered same day delivery. They failed to deliver the flowers, and on top of that this is where the kicker of the story is: I called several hours later after they didn’t show up, and asked where the order was. After making up a BS excuse several times by multiple people that continued to “put me on hold” (yea RIGHT), they said that I couldn’t cancel my order stating it was at 1pm when my order was completed at 11am. I am writing this during my 7 minute (on hold) wait so I have piano background music while I talk about this god awful company. DON’T EVER USE THIS PATHETIC COMPANY EVER AGAIN! THEY SCAM YOU AND TAKE YOUR MONEY AND GIVE CRAP SERVICE AND PRODUCT! Buyer beware!!

Ordered flowers and balloon to be delivered Friday, Feb 2, the day before recipient's birthday (paid EXTRA for same day delivery). Not delivered Friday, Saturday (the birthday) or Sunday. I was NOT notified of delivery failure until I spoke with recipient Sunday. I called fromyouflowers.com and was told they would upgrade from standard to deluxe, double the number of balloons, and deliver that same day (Monday). No delivery again. Called them Tuesday morning, and was told they would upgrade to premium and 2 balloons, and include a note of apology.

Six days ago I had flowers delivered to my mother for her 74th birthday and they were practically dead on arrival. After trying to revive them by changing the water, two days later she finally just threw them away. For $80.00 plus dollars, I would like to think flowers should last more than two days. Shame on "FromYouFlowers." (Picture below was when they were delivered.)

I was silly enough to order from these people on two occasions. The arrangements that arrived on both occasions were inconsistent from the pictures that were advertised. Very lackluster. The customer service was worse than the poor quality flowers. After I inquired for a refund, their customer service rep tried bargaining for another deal on 4 attempts. After he was unsuccessful, he put me on hold for over 15 minutes. Buyer beware. Go elsewhere.

They get 1 star because 0 wasn’t an option. Horrible experience. Wrong flowers delivered a day late. The florist then calls me wanting to go change the flowers after they’ve delivered to my mother in law. She got them already, you can’t take them back! I was charged an extra same day delivery fee. I confirmed with the florist that they did not get the order until 5 pm and were told to deliver next day. The florist wants to charge me more because they delivered a bigger arrangement and the company refuses to do anything about it. Was not worth paying $45. Do not ever use this company or the florists they partner with as no one seems to care about correct orders or customer service.

I ordered a flower cake for a birthday and they promised same day delivery. After not receiving confirmation of the delivery time I called them (2 hrs after order)- they apologized and stated they could not find a florist who could do that arrangement. They promised me they would do an upgrade to "florist design" arrangement of the same value, and assured me it would be delivered no later than 3 pm - when the recipient left work for the day. At 3:15 p.m. I called again as arrangement had not been delivered, and was told the florist was not able to deliver that day, but it would be delivered next day (Saturday) when biz was closed. They were very polite, and canceled order and refunded without complaint but I would NEVER recommend using this company!

Now I had a new sales rep whose name I forgot but it didn’t matter because after telling my problem and getting put on hold for 10min we were also disconnected.

These guys are terrible. I ordered an expensive gourmet gift basket of various cheeses, crackers, meats and nice chocolates. The basket that arrived was a junk food basket that had a Kit Kat, a Hershey Bar, some Oreos, peanuts and stale beef jerky. I called to complain and they offered me a 50% refund. I got a $32.00 refund for an $80.00 basket. I sent an email to complain and I was told that their website clearly states that there may be "slight substitutions". Seriously? A Kit Kat substitutes for gourmet cheese and crackers? The email response didn't even provide the name of the person that was writing, or an actual apology for screwing up. They offered me a 15.00 discount on my next order. There will be no next order. This company is a scam!!!

They have beautiful flowers and great prices. I like the ease of ordering online and the variety of gifts. The flowers are always delivered on time and fresh.

I called on the 27 of Jan for delivery for my 22nd year anniversary. I told them I wanted it early and the rep said between 8- and 12 . I called them at 12.15 and asked where it is. They tell me there is a problem. Can they deliver it on Monday. IF YOU WANT TO GET CHARGED AND SPEND 150.00 AND GET B.S STORY FROM THEM THIS IS THE WAY TO GO.

I was very wary of ordering flowers from a place I'd never heard of, so I spoke to a customer service rep about my order. It is my parents' 61st wedding anniversary. My siblings and I bought a bouquet of 18 roses. My dad (who has dementia) wanted to give Mom one perfect Rose in a bud vase with baby's breath. Both vases were stunning! Mike, the rep who helped me, paid great attention to detail. Overall, it was a great experience, and the flowers are stunning!

I ordered flowers for my son's daycare provider because it was her birthday. I paid the extra money to have a same day expedited delivery (within 4 hours on same day). I got the first email stating that the money would be refunded because they did not make it in the 4 hour time slot... I received another email stating that it would be the next day before delivery. I called the company to have them just cancel the order because they did not provide the service I requested. They kept me waiting on hold for 15 minutes and then offered me 30% off and a $10 gift card to order flowers again. Really!! I will not be ordering from this company again. On top of all of this they charge you $14.99 for processing and handling. I was very disappointed.

I ordered flowers for my grandma to be delivered to her hospital same day. They didn't. I called Monday, they gave me a BS excuse and said they would be delivered today. It's now Wednesday and they never got delivered. I am sure this Java fake company who just takes your money!! Will be watching my account very closely for my refund. NEVER use them!

Easy to navigate website. Excellent confirmation details. On time delivery. Ordered a funeral wreath and it matched the picture exactly. My family truly loved it and everyone asked where they were ordered from. Much appreciated the headache free process. Will DEFINITELY order again!!

I purchased flowers for a friend who just had surgery. It was scheduled for a Friday delivery. Timing was important to me - this was the day she just got home. The flowers didn't arrive. I contacted customer service Friday night and was assured the problem would be resolved immediately. It wasn't. I contacted them every subsequent day; every day I received the same assurance. Five days after the scheduled delivery date, when it still didn't arrive, I canceled the order.

This place is a JOKE!!! Wish I would have read the reviews before ordering. First I ordered them to be delivered a day before the service then they never showed up... So the day of the service they call me 7 hours after the service was held and told me the funeral home told them that there was no service for that person!!! Then they agree to have something delivered to the daughter of the deceased and it would be of equal value...which I found listed on the website for $30 dollars and with the upgrades that they said they would give me might make it $50 and I paid $140 for the first thing that I ordered. It just stinks that the order wasn't there on time. Then the supervisor called me today I guess to argue with me... Just beware and don't waste your money on this place!!!

I wish that I had read the reviews on this company prior to using their services. I choose to pay $5.00 extra to have my gift basket delivered within 4 hours - that never happened and it was delivered in 10 hours instead. What was more embarrassing than anything else was the gift basket I ordered and the gift basket that was delivered were two different things. The basket on the website looked very nice. What was delivered was a basket from an area grocery store that did not contain the items that it was supposed to. I could have bought that basket at the store for $30.00 instead of paying $75.00 for it. Never never never again.

The only reason I selected 1 star for this review was because I could not write the review without selecting at least 1 star. Fromyouflowers deserves NO STAR! We ordered a carefully-selected sympathy bouquet and a totally different bouquet was delivered to the recipient. More stories to follow but too long to write here. Long story short, DO NOT USE "FROMYOUFLOWERS"! Period.

I ordered cookies for my nephew for his 24th bday. They were to be delivered on January 4th. They just arrived at my house today January 19th. The girl barely spoke English and obviously got the recipient wrong. I will NEVER use this company again since this was the 2nd time using them. The first time my sister never got her birthday flowers.

This company is a joke & is out to rip paying customers off! After paying over $60 for these it was a complete embarrassment that this is what was delivered! After sending a complaint to the company their solution... To give me a $12.00 refund. $12.00!!! Such a joke. DO NOT ORDER FROM THIS COMPANY, YOU WILL BE HIGHLY DISSATISFIED!!!

DO NOT USE From You Flowers. Like others, wish I too would have seen reviews first. Ordered floral arrangement to be delivered to a funeral in North Carolina several days in advance. Four days AFTER funeral From You Flowers sends me email saying they were not able to deliver arrangement!!! Totally incompetent outfit. Avoid!!!

Wish I had read the reviews first! The incompetence of this business is unbelievable! I order 2 gift fruit baskets to thank the staff at a hospital transplant unit. After placing the order and spending $150, I was contacted and told they would send flowers instead. I explained that flowers are not allowed. OK, not sure when we will be able to get the baskets delivered, probably in 2-3 additional days after the original date. Today I am told one basket has been delivered, the other will be 2 more days and from a different provider! This is extremely disappointing! DO NOT use FromYouFlowers!

I really wish I read these reviews before I ordered from this company. I took my chance on them (first time I've used them) and wish I hadn't. Flowers never got delivered - received email that it wouldn't get delivered until 4 days later. I had ordered same day and paid extra for weekend delivery for a friend's birthday. No, delivery 4 days late would not work. Not that it's the end of the world, but what was supposed to be a special birthday surprise for a dear friend of mine, got totally ruined.

I needed flowers delivered to a funeral on Monday 15 Jan. Went to website on Saturday, where FromYouFlowers claimed Same Day delivery. Before ordering, called Customer Service to verify that flowers could be delivered on Monday. Was assured that would happen. Ordered flowers. 24 HOURS LATER I received an e-mail, telling me that they were unable to deliver to that city by Monday. (The city is in Wisconsin, about 100,000 pop.) So sorry. So it was way too late to order flowers from another florist, and I had been assured that there was plenty of time. No flowers for the funeral. PS. Customer Service people were almost impossible to understand on the phone. Not sure if it was a language problem or just young kids who don't know how to speak clearly.

I ordered flowers for same day delivery and within an hour I got an email saying it will be delivered in 2 days. If I needed flowers sent in 2 days I could literally drive there and drop them off myself. I need same day delivery. I was given the runaround on the phone after a long wait to customer service. Put on hold over and over. I'm probably still on hold as you read this. Very unprofessional. Will be writing more bad reviews if these people end up taking my $$ with no resolve.

Ordered "same day" flowers to be sent to a hospital. The only delivery choice was the NEXT day. OK, I chose the next day. Then if you wanted them delivered before noon, you could pay an additional $2.99. I declined. THEN, on the last page, they added on a $14.99 "handling" fee, that they had not mentioned before. I do not like surprise charges.

Made the order 4 days before delivery date. On that date I contacted them on Facebook and they said it was sent for delivery. But they didn’t! The day after they should had delivered I was contacted that they did not find a florist! Just don’t order from them!

This was my first and last time to order with this company. They promise to order same day delivery fail to do that. I have to call 3 times to check delivery status. They didn't deliver. Also try to give me discount or upgrade for flower. How pathetic is that. I'm in business also. We go beyond to satisfy the customer. They don't how to run the company.

But really makes me mad is this is the first time I’m away from my son on his birthday. I went to the website fromyouflowers and that’s the worst assistance ever. Didn’t even deliver the package that I bought for $60 and they were real quick to get their money. But it’s gonna take 3 to 5 business days for me to get my money back. I will never do business with them ever again and I will let everybody know it.

Ordered flowers at 6 am in the morning. Paid extra to have them delivered by 10 am. Florist stated they would not deliver due to ice storm arriving in the afternoon. Called to have delivery charge refunded. Still waiting for it. Stated they would refund part of payment. Still waiting. Delivery showed up next day at 9 pm at night well after delivery time. Never will use these people again.

I ordered for the first time from them and I got a picture from the receiver of the flowers. It looks nothing like the picture that bear on the website. It does not look professional at all. In total I paid 62.00. I selected the largest arrangement in the lot. My friend said the flowers selection looked very small. Next time I will walk into a store myself and select. Shame on you for not selling what you are advertising on your site. Dissatisfied customer.

I ordered flowers on Saturday for my friend who lost her mom and chose the weekend delivery option for the additional fee. Order was taken and confirmed. Flowers were never delivered and after calling and checking on the status I was casually informed that the flowers were not delivered but they can do so or I can cancel my order. It caused me several phone calls, waiting on hold, getting disconnected and still not able to talk to the supervisor. I was offered 10% discount (from only merchandise price, fees not included) for inconvenience. After all this aggravation I insisted a full refund and bonus delivery but 1 hour later got another message that because of the icy roads they have to postpone the delivery. Bottom line, 3 days later flowers still not delivered and, reading the reviews, I know they will never be. I don't even care anymore. Next time I should read the reviews before. This company is a joke and will not be used again.

Delivery was held up. Flowers were half the size of the picture, vase and ribbon were different colors. Barely any flowers in vase. Disgraceful, will never order again from you. Delivered Jan 8th to Fort Myers, Fl Eileen ** Lake Fairways Country Club.

I ordered flowers, then got a rambling message on my phone the day they were to be delivered. I called the number back and their English was so bad. Took me requesting 3 times to get a manager and his English wasn't much better. The flowers were to be delivered yesterday and as of yet, no flowers!!!

I ordered a basket of assorted candy such as Ferrero Rocher, Toblerone, Lindor truffles, and many many more items for my friend for her birthday. I paid extra for the same day delivery along with their ridiculous $14.99 shipping fee. When it finally got to our work, it was the completely wrong product. The basket they dropped off had potato chips, cookies, apple cider packets, olives, and a box of chocolates that looked like it was from the 50s. All in all my order was about $60. I'm not paying that much for dollar store items. When I called to complain they stated that they would come get the wrong basket and give me a $10 gift card... and that the correct basket would be there TOMORROW.

I tried to order flowers and have them delivered. The agent who took my information assured me that my order would be delivered same day, and within a specific time frame, after the delivery time I was promised had past I call back and spoke with another agent. This agent informed me that there is no set time, and gave me a wide delivery window from 9:00 am to 5:00 pm. The first agent told me my delivery would be delivered by noon that same day, and I informed him that if this time frame couldn't be met that I would order flowers elsewhere, he assured me my order would be delivered by noon. So after I spoke with the second agent, and he researched my order history, he apologized for any inconvenience and ask could they have some more time to make the delivery, and I agreed.

Should have read here first. For starters they switched what I ordered to something cheaper but billed the higher one. 2ndly, I said 3 times deliver after 3 pm to ensure someone would be home. It was only 20 degrees out. They delivered @11:15. So, wrong time, wrong item, and higher price, AND paid extra for same day delivery. DON'T EVER USE THESE PEOPLE!!!

This website should be have a giant red flag next to it from ConsumerAffairs warning that it is a scam. I ordered flowers that were supposed to be delivered the next day. Their website reported them as delivered even though they were not. I called and after a long time on hold was told they were on the way. Again no flowers ever showed up. Still waiting here on day 3. Website still says flowers were delivered on original day even after I called and they know that is not the case. AVOID using this website.

Please NEVER order flowers from this company... I ordered flowers Saturday to be delivered to a funeral home in Albany Ga. for my Uncle’s funeral today which I am unable to attend... I was assured these flowers would get there the next day after they had me on hold talking with a florist for 4 min. I later received an email stating they were unable to deliver them until Monday but will have them there before 10. Later that day I received another email stating they couldn’t deliver them before 10 but did state they could deliver them before 11.

Flowers arrived the day they were asked. I had my sister send me a picture of the arrangement. I was SO UPSET with the arrangement. I asked for an upgraded arrangement. It was not even close to my order!!! There were no fillers on the arrangement. It was scrawny and so unattractive. This will definitely be the last order from me. Not a happy customer AT ALL!!!

I ordered flowers for my wife’s birthday. The flowers arrived & were not like the picture I ordered! It showed at least 12 roses. Hers had 5 mixed with carnations. Also the birthday wishes had my name & not hers. Plus final price was almost double as shown. Never again!

The price I selected online was $31.99 but it automatically charged me $39.99 when I placed the order at the end. They were late on delivery and it was delivered after their business hour. The flower arrangement was so UGLY AND SLOPPY. It looks like it was put together by a 4 years old child. DON'T BUY FROM THIS SHOP, I GUARANTEE YOU WILL BE DEEPLY DISAPPOINTED.

Ordered flowers to be delivered with four days in advance paying $75.00 for them. Ordered a very specific arrangement of flowers they claim to have in a large variety of options on their site. This was a VERY important delivery/gift (as most are). To my surprise at the last minute they claim not to have those flowers and promised to match as close as possible my order. This info was sent on an email, not a call, that I missed the day before delivery. So the "matching" flowers that were sent were not AT ALL the quality, look and definitely not the value I paid for. It was an arrangement you can get at either Trade Joe's or Costco for $19.99 the most. Full of fillers and 3 flowers.

My co-worker and I ordered two flower arrangements from Fromyouflowers.com and paid $120.00 for them. We asked that they be delivered to a Memorial Service. We called more than 24 hours before we needed the flowers and asked if Fromyouflowers.com could deliver the flowers by 10:00am the next morning which was a Friday. The representative assured us that the flowers would be delivered by that time. The flowers were not delivered that day at all and did not arrive until Saturday afternoon. More than 28 hours after the promised delivery time. We both felt that this bad experience was a waste of our time and money as the family of the bereaved had already left town on Saturday morning after the Memorial by the time the flowers arrived and never knew of our intention to comfort them.

I placed an order 5 days in advance and paid extra to have the flowers delivered before 10:00 am the day of the funeral. They were 3 hours late. They arrived after the service began. The sympathy card was handwritten by what appears to be a toddler. Grammatically incorrect, names not capitalized, no punctuation and our signature was in lower case. The flowers themselves weren’t even remotely close to what I ordered. I could have and should have just went to Walmart and did it myself. When I called they offered me 10% back...apparently my embarrassment of what was delivered with my name on it to my children’s grandmothers funeral was worth $10. After a 20 min argument and demand for a manager they did finally refund my money. I would never order from this place again. Never.

I ordered the flowers 1 day before I needed them delivered. The flowers were delivered on time. The color of the flowers and the vase were the same as the picture but the arrangement was not even close. Looked like someone had cut the flowers and shoved them into the vase. Very disappointing. This was important. It was my mother's 85 birthday.

I was sent flowers for my birthday. When they arrived the leaves were wilted and borderline crispy. I have had them for 6 days now and they look pathetic! 3 flowers never even opened up. The best they looked was the day they arrived. I order flowers for my mother in law a lot. They always last for a minimum of 2 weeks. The only good thing about getting these awful flowers is I know never to use fromyouflowers.com. I would be so embarrassed to send their garbage as a way to say I love you! You would be better off just sending a card.

Ordered an arrangement to be delivered same day. Was given an option to pay more and have it delivered within 4 hours. Well... not delivered within the four hours. Was given a new time of by 6pm. Was actually delivered after 6:30 pm (we think as the bell was not rung, flowers just left out in the cold). Paid more for a "deluxe" arrangement. Well, not even close. Two of the four roses in the bunch were flopping over dead the next day. Customer service responded, after three emails, with a $15 gift credit (on a $80 order) that had to be used within like 10 days! Not impressed.

I placed an order with From You Flowers and not only did I pay extra for a weekend delivery but extra for expedited request to be delivered by noon. The flowers never arrived. I didn't get any email saying there was an issue. It was only after I contacted their customer service did they say it would be delayed. When I asked if they would be, I got an email saying they are investigating my order. That doesn't solve my issue. My niece was married and I sent flowers as a thinking of you from her because much of her family was unable to attend. Delivery now means nothing to me. I will never use this service again, ever.

Do not use this company!!! Unless you like adding extra stress to your life!! Ordered flowers, not delivered on day I wanted, following day...guess what... Yep, not delivered!!! Good luck using this company, if you need to call anyone, it’s a call center!!! Yup, a call center!!! They suck!!!

While visiting family out of town, I ordered two centerpieces for Christmas tables. I upgraded one to the Premium size and when it was delivered, it was the size of the smallest one described. The other one was a "florist design" and turned out to be so ugly, I was embarrassed. 4 little carnations among a lot of pine branches and other greens. I expected Christmas colors with red, green, and possibly white, but this was really blah and very ugly!! I FINALLY got through to Customer Service today (a week later) and complained about these two orders.

My brother sent me a gift basket for Christmas. He made the purchase online, and a day later he got an email saying it had been delivered. He called me, (I'm assuming because I didn't call and thank him), but to his surprise, I hadn't received anything. I spoke with From You Flowers on Dec 23, and they were going to attempt delivery again. Initially they had the wrong address (which didn't exist). The customer service rep said they were delivered to the other address, and she looked it up and there was a house. I live on the street which only has a couple of houses on it, googled, made sure there was no other street with the same name in my city, and took a drive to double check the house numbers. Still doesn't exist. I called again on the 28th, still no basket. The lady said the florist had to freshen it up (a basket of candy bars).

I had an ad pop up from For You Flowers; I liked the Christmas flowers they had so I decided to order my mom the Christmas tree - Oh Christmas Tree - I believe is the name. While I was placing the order, the question/statement popped up "want it delivered today? For an additional $2.99, we'll deliver today." I chose that option and believed everything was going as planned. The delivery fee of $14,99 was ridiculous because they supposedly use local florists but I went ahead and placed my order. I had an uneasy feeling that I had dealt with this company before but I was not positive. When I went home for lunch, I decided to call Customer Service and confirm my delivery. I was told that they couldn't deliver it until Tuesday, the day after Christmas. I asked why they had not called me and they said that I should have ordered sooner.

I ordered 2 sets of flowers on Dec 20. The second set was to be delivered on Friday the 22. They did not arrive and I was not able to contact the company by phone. Emails went unanswered. They arrived on the 25th and were left outside in 16 degree weather. They were ruined. I have had 3 emails since that only addresses the first set that was delivered on time. They are offering a 20 percent refund. I would like them replaced.

This was my 3rd time ordering from F.Y.F. and for the 3rd time my recipient raved over their beauty! On time delivery and very observant of potential risks to the customer: I sent flowers for a friend to his mom and signed the card from him. They got in touch with me right away to make sure this was my order and not some schmuck using my card. An extra step, yes, but glad someone is paying attention.

I paid extra for same day delivery and three days later my order was still “processing.” Spent half an hour on hold before being able to cancel my order and get a refund. Based off other reviews this company seems to be a scam.

When I order the flowers for my daughter I asked for PINK ROSES with balloons. She received a mixed bouquet of flowers. I then emailed the company and they told me the florist chooses what they want to make. I think that is **. The company would only give me a 10.00 credit for my next order. Ya right. Like I will use it. Hell no. I will never use this company again and I will tell all of my friends and family not to use them. I have a lot of friends and family.

Ordered flowers to be delivered to our daughter and her husband for their first Christmas together as newlyweds, to be delivered on Christmas Eve. Received an email late in the afternoon on the 23rd telling me that they did not have all of the flowers for the arrangement and that they were going to have to substitute some of them, and then a while later I received another email stating they were unable to deliver it on the 24th and it would be delivered on the 26th. And if that was not ok, they would give me 10 percent off. I emailed them, and asked them to cancel my order of which they did. But now it is the evening of the 23rd and my daughter is not getting her annual Christmas arrangement that I always send her, because they screwed up.

I received an email stating that flowers had been delivered on 12/23/2017 at 7:07 pm. Below that was a second statement that the flowers would be delivered on 12/24/2017. I called the 800 number who said their stated the records indicated the flowers were delivered 12/23/2017 at 6:05 pm. I contacted the recipient who had not received the flowers. In less than an hour I received a text that the flowers were received with "I'm sorry" as an explanation. I would rate you a 0 if I could.

This company is one of the worst companies I have ever ordered baskets from... Order two baskets for Christmas for family. Both of them were delivered after Christmas (after guaranteed to be delivered Dec 22). Both of them were delivered the wrong baskets!!! (Cheaper) and the fresh fruit was rotting. I ordered the basket with the large handles and was sent the flat one. Ordered the Starbucks basket with 2 mugs and was sent the single cup one. Very unhappy!!! Stay away from this company!!!

Delivered and left out in freezing weather, dead flowers found tipped over on side of steps found next day. Said they would redeliver, week and a half later, still no delivery. Terrible customer service. Say they will call back and email, which they do not.

I tried to get flowers delivered to my Mother in law on my Father in law's Birthday. He has passed away 4 months ago. I ordered in plenty of time. They didn't arrive. I called, they said they would deliver the next day. THEY NEVER ARRIVED! I called AGAIN and was told they would arrive THAT DAY... THEY NEVER ARRIVED!!! DO NOT EVER USE THIS COMPANY!!!

We ordered online for a delivery to a funeral. Order was made three days in advanced and even paid extra fees to make sure flowers were delivered on time. Two weeks later, after talking with my friend, we found out that flowers were never delivered. Only after calling them they admitted that flowers were never delivered. If we never called, they would have just taken the money and would never let us know. The more disturbing thing is that it was for a very close friend and the flowers never made it to his last journey. Personally I feel cheated and it's like a fraud.

I purchased Christmas flowers for my Grandma that were delivered on Dec 22. When I saw a picture of what I paid $44.98 for I was very embarrassed to have my name on that card. Very skimpy, very boring, just a bunch of greens with 4 or 5 flowers. Total rip off.

We were unable to see my dear sister-in-law in Tennessee for Christmas this year. As she suffers from Parkinson's, we wanted to remember her and offer some cheer. The arrangement was delivered on time and was beautiful! She appreciated it very much and so do we.

Delivery was incomplete. It was a table setting but without a candle. When I called it took 30 minutes to talk to someone and I never received a reply from my email I sent. I will never order from here again and I would urge others to find a better more reputable vendor.

I ordered flowers for 2 friends for Christmas. When I called to order flowers I was told there was a $2.99 service charge for order. GREAT! During the order process I went over and over all the phone number and addresses used for the delivery- mine, and my two friends. Over and Over. Here's what I ended up with: A processing fee of almost $15.00 per order, not $2.99. When I asked why the $15 added I was told "to make sure the flowers are fresh and your arrangement arrives on time"!!! Really? Then I get an email telling me the florist could not fulfill my order so they were sending different flowers! Then one of the friends ends up getting 2 bouquets-neither of them looked anything like what I ordered, and the flowers did not look fresh!

I ordered a centerpiece-style floral display to be delivered to a relative out of state on Christmas Eve. At the center of the display as pictured was a large glass candle. The floral piece was delivered a day early, which was okay in this instance, but did not resemble the ad photo. For one thing, there was no candle at all! For another, it appeared much smaller than what I had ordered. I phoned the florist that had actually prepared and delivered the piece, and they said that their instructions had not mentioned a candle, and added that they had had to substitute some of the other items specified because they didn't have sufficient supplies.

I could write a very short review and tell you that they missed my delivery of flowers for a funeral and everyone would know that is the worst thing possible. They could not find a florist!!! The funeral was at 1 and I had paid extra to guarantee a noon delivery but at 7 pm that evening they emailed me and said they were sorry but they could not find a florist to make them!!! This is not my first bad experience with them but by far the worst! The time before they did the same thing, but it was a birthday they missed. Not as horrible but still horrible! When they did finally deliver the birthday flowers, they were nothing like what I ordered. They called it an upgrade but it was nowhere near an upgrade! I will never order from them again and I would suggest no one else order either!

I ordered an arrangement as a gift and it didn't look like anything in the picture. I filed a complaint with them and the local florist called my friend I sent the gift to and was rude to her. I called back the local florist and she was rude to me. I contacted fromyouflowers and they said they would refund my money and take care of it. I was appalled when the local florist showed up at my friend's house and took back the arrangement. I would never order from them again. Worst customer service and I am still waiting for my refund!

This my second attempt to use them. First time, ordered 50 tulips and when they were delivered, they were messy and drooping. Second time, Christmas evergreen arrangement, again messy, not at all like the picture from online. Customer service offered me a 25% refund. I will never order from them again.

I started using FromYouFlowers about 3 years ago and have always had perfect deliveries and recipients always tell me the flowers were beautiful and fresh. I cannot give a 5 star because I haven't seen the flowers myself. I was especially grateful that I could send last minute flowers to a dear person December 23rd for delivery same day or Sunday (Christmas Eve) when local florists could not nothing until the 26th. I'm surprised at all of the poor reviews as I have had no problems.

Ordered this Christmas arrangement twice, since they couldn't fill order on requested date the first time, I changed the date and paid an extra delivery charge. On the promised delivery date, 12/23/2017 at 12:20, an alert was texted to me, advising that the order could not be fulfilled on that date. Offered to deliver no later than the day after Christmas. Not acceptable. This is not the first time, that I have been disappointed with their service. The bottom line is that they are not reliable. I will be taking my business elsewhere.

Never again will use this company to send flowers. They never make delivery times and items that should be with order, are missing. Customer service is a joke and have excuses for everything. They do not live up to simple standards or commitments.

Ordered Christmas gift for my mom in Daytona. Was to be delivered today between 9-6 12/22. They stayed home all day. Nothing. I called at 6. They said it would be delivered. Tracking said it was delivered but my mom never got anything. Had door open and light on at her address. When I called back at 9:30 customer service refused to give me their name or name of local company used so I could verify order and address. Person was foreign. Wouldn’t speak. Just odd answers. We told them we want an immediate refund or we would be filing a dispute and turning them into Better Business Bureau. He got very odd then and said, "Why you gonna do that man." So now my mom got nothing for Christmas and I’m out $100. NEVER USE THIS COMPANY!!!

I ordered 3 items for different people. The 1st item I got called several days after I ordered it, that they couldn't deliver it and were going to UPS it but substitute it for another. I said no and got a refund. Keep in mind they waited days to inform me. The 2nd items one got delivered the day of but only because I called both florist in that town and made sure. The 3rd item was ordered well in advance (December 19th) but never delivered. I had to call Friday December 22 at 7 pm to ask where is order? I got hung up on after waiting 15 or more minutes. I called back and waited again only to be told it would arrive AFTER Christmas.

Giving a 1 only because you don’t have lower. Promised to have Anniversary flowers for parents 66th by the afternoon. I ordered in plenty of time 2 days before. Order left One city, flew to another city, was flown 3 states away. Then they tell me it won’t leave from there for another day so parents would receive 2 days possibly after the anniversary. Roses would be in poor condition by then. They didn’t even give me enough time to reorder. They let me know afternoon of Anniversary. Offered 30% off, then 50% off of dead flowers? No Don’t think so. I had them cancel order. They are supposed to refund money. We will see if they do.

I will say the flowers I ordered arrived in a timely fashion but they do not look anything like the picture on the website. I ordered the Christmas tree and it looks more like a clump of branches with some flowers shoved in. It was very disappointing, especially since it was a gift for my sister-in-law. The first picture was online and the second is what arrived.

WORSE SERVICE EVER!!! They guaranteed same day service and did not deliver. After I called, they said they couldn't find a florist for that day. They promised to upgrade the arrangement the next day and return my same day service fee. After much hesitation, I agreed, even though her birthday was NOT the next day. I called first thing this morning, and they said they had a florist and everything was set to be delivered today. I waited until 2:30 and decided to call just to follow-up. After speaking to them and then being placed on hold for a long time, I was told that the item was out of stock.

I ordered flowers arranged in a mason jar to be delivered the following morning. They were delivered that evening in a vase not a mason jar. The flowers looked nothing like I ordered and it looked like a child put it together. Do not use this company.

Absolutely not recommend this company to send flowers. Order online flowers for my daughter in Urbana Illinois. They should make delivery on Sunday. Instead they delivery on Saturday and in wrong address. And this all for 100$!!! Charge too much and not doing job!

I've done business with this company before, throughout time my experience has gotten better. However on this occasion a very special occasion might I add the ball was dropped. I don't know if it was totally their fault, as we know they use local florist to deliver product. Upon arrival the flower vase that was sent to a very special friend during a time of sympathy was cracked. I used same day service, which means I paid for a same day fee. Although it was discounted, I still paid for it. Not only that but the bouquet I ordered was of the premium version which was extra as well. The recipient did receive the flowers on the day discussed, and yes the flowers were beautiful I was told as well. However once I was informed that the vase was cracked and was leaking small amounts of water I immediately contacted customer service. I decided to reach out to customer service via email as well as via telephone just to get a response that was expedited.

I ordered flowers to be delivered to a person on their birthday. Delivery was supposed to be by noon. The flowers were not delivered at all on the day of the birthday which was a Friday, delivery is going to be on Monday, way after the birthday. If you need flowers delivered on time use another company.

Today was my wife's last day at her workplace. I ordered flowers to be delivered on the same day. At 4.30 PM they were still not delivered. When I checked I was told that delivery was not possible on that day but would be done the next day. This was unacceptable because she would not be there the next day. Pathetic and disappointing.

This has been the worst, THE WORST, experience EVER. I specifically ordered for a very special occasion and up to this point, while I'm writing, they STILL have not been delivered. It's been out for delivery for 2 days now. The reason each time I call is something different. Keep your lies straight. Then the service fee is ridiculously expensive. They offer a discount but then raise the price so it's still the same price. I'm so aggravated by this experience. I wouldn't recommend your crappy service to anyone. Thanks for screwing up my delivery and surprise.

I wanted to send flowers to my sister-in-law for her birthday and I chose this company to do so. I was leaving the country, but had arranged for the flowers to be delivered on her birthday (more than a week in advance I placed the order) and asked her husband to contact me if they were not delivered. On her birthday, I received a confirmation email from the company stating the flowers had been delivered and I thought all was well. The following day, I still hadn't heard from my sister-in-law to say, "awesome flowers! Thanks!" This was very unlike her so I asked her if the flowers were delivered and discovered they were not.

What a scam here. They quoted me $25 for a bouquet with extra pricing and same day delivery. The bill came to $55.00. OK but they didn't make the same day delivery despite my ordering at 8 AM EST for delivery same day before 5 PM PST. That was a 12 hour window and they claimed they were only 10 miles away. Oh yeah then I get an email advising they will refund the extra charges for failing to make the same day delivery. Oh yeah then I get an email advising not a refund but a credit that I needed to use towards another purchase within 2 weeks. Save your money and stay away from these fools. My feeling... They should refund me $30 not $12.19... They failed to perform.

I had death in the family two different occasions. I order from these guys both time I was disappointed. Flowers wasn’t delivery and they keep saying they couldn't find a florists... I keep calling back. No supervisor and I'm calling on two phones same people. This is a call center. Same people. Same scam people. Be aware of... FROMYOUFLOWERS. SCAM. SCAM.

I was on a call to place one of two orders (**) for over 1 hour. All to no avail as I was disconnected from your overseas call center. I spent the better part of that call literally spelling every word I said! I only called back because after spending a lot of time choosing the arrangements during work & I no longer wished to take any more time as I needed to place a second order. This particular time I also placed a personal order (Order #**). The plant I purchased was listed on your website at $59.99 before a 20% discount was given if placed online. At checkout the $59.99 became the price after the “discount” was given & a $14.99 “service/handling” charge was applied which I found extremely deceitful & will be voicing this wherever I can! That same plant now listed at $74.99, “discounted” at $62.80 literally 5 mins after placing my order!

Website specifically asked about day of delivery, next day, and took payment, and sent immediately email that could not make delivery. As for Premium, very short, like 15-17 inch, tall as bottle of wine, in fact I was embarrassed, $137.97, biggest bear, check the pictures, first picture is advertised product.

I ordered flowers 3 days in advance with a delivery by 12 noon, I had to call them up on the morning itself and they told me that the florist could not deliver them on time. They messed up my schedule for the day and I regret ordering from them. Customer service was excellent however do not order from these guys. Trash delivery management. I sincerely regret ordering from them and it totally messed up my day.

I ordered a boutonnière for a special event, same day delivery in LA ($35 for a single rose, but oh well). When I tried to track the delivery, the website AND phone tracker said it was scheduled for delivery today. Except its 11PM and it was supposed to arrive before 6. When I finally got a human being, she was polite but I was on hold forever and was told the shop didnt have the single red rose I had requested. -?!?!- They said it would be delivered Monday. Today is Friday, and the event will be over by midnight tonight. Eventually she said (after another endless wait on hold) that I'd be refunded. We'll see, huh?

After I ordered the flowers, I read the reviews and got really nervous. I called the cancel the order, but they couldn't get a hold of the florist that was doing the flowers. They took $10 off of my bill. I'm glad that they weren't canceled because the flowers showed up and were beautiful!

Terrible experience! Seriously, I cried. To start with the few positives, when the flowers finally arrived, they looked like the picture. In that respect, I got what I ordered. I can also say that the MANY times I called, I was always treated well—the customer service department must get a lot of practice talking to people who are upset—but as nice as they tried to be, they could not solve the problem.

They did not deliver my flowers on Valentine's day! Then did not call me. The first time they delivered to the wrong address. I gave them a second chance and they screwed that up too. They do not care. If they get more than they can handle they just do not make the deliveries.

I ordered flowers as a birthday gift and paid for the same day delivery. They were not delivered. I called and spoke to Lu. He issued a 30% refund and said they would be delivered the following day. They were not. He then cancelled the order and issued a refund. The result was no birthday flowers after 2 days and ZERO compensation to make up for the ruined day, waste of time and horrible experience. From You Flowers is a joke. STAY AWAY.

I ordered this beautiful arrangement to be delivered "same day". My credit card information was taken and confirmation was sent to my email. 2 hours later, as I wait for the recipient to receive my flowers, considering I paid extra to have them delivered in 4 hours, I received an email stating my delivery would not be delivered today, no reason. I was very upset to read, after purchasing, that my flowers will not be delivered. Now the flowers weren't sent, the day is getting later, it was her birthday. I wanted my refund in full!! Next day I yet to receive my refund. Regardless of how inexpensive their flowers are, I will not recommend this site to anyone. I was very disappointed and would rate this site 0 stars but that is not an option here. Good Luck!

If I could give negative stars I would do it. I ordered flowers for my mom and they were supposed to be delivered since yesterday even pay extra for that. Call today because It was already 7:00 pm and no flowers and they told me they will be delivered tomorrow. So my mom have her 50 birthday present 2 days later and they only offer to discount me $7 of the $40 I pay and write and apologize note to put on the flowers? REALLY???

I called Tuesday before Thanksgiving to have flowers delivered next day and paid extra (a surprise). The flowers weren't delivered and when I called the automated system it kept saying they were "out for delivery". When I spoke with a real person I was told they couldn't be delivered, will do so on Friday. I demanded a full refund (they weren't going to give it to me - only half until I pressed). Then on Friday they again weren't delivered - again I called, again told "there is no one in this area who can deliver (in PITTSBURG!!!) They delivered a "UPS" arrangement TUESDAY as it looked TERRIBLE!!! The supervisors could care less about customer service and when I wrote a letter to management it was ignored. NEVER EVER BUY FROM THIS COMPANY!!!

Ordered flowers for my niece, after a presentation, company said the flowers would be delivered next day, never arrived. Called to check on order, did not get any answer, finally two days later RECEIVED an email that the flower shops were too far from the delivery address and would not deliver, only by UPS. Accepted the offer and one week later record an email saying the flowers were going to be delivered the next day, one week too late. No communication at all. Definitely not a reliable company, makes customers look bad, no respect for the special occasions of their customers. If I had read all the ** reviews this company has prior to ordering. I guess I have to do more research before buying something as simple as flowers. DO NOT USE THIS COMPANY FROMYOUFLOWERS.

Long story short, I ordered a Thanksgiving centerpiece for a family table. It was never delivered. I was told that someone would get back to rectify the situation. On Monday, after Thanksgiving, I called because I got tired waiting. Never was able to talk to a supervisor (was told they were all busy). The phone rep offered an upgrade on a redelivery. A day late and a dollar short is the expression that comes to mind. I told her to refund the total amount to my charge card and that I was done with this company. I will try to express my total unhappiness with a supervisor, if I can find one who isn't too busy.