fromyouflowers.com Reviews

Flower arrangement was pretty but about half the size of the picture. For sure NOT worth $59.99. I paid extra for premier flowers and they were good quality. But the small size was really disappointing. Sorry no more for me.

The flowers my mom received really didn’t look like what I ordered; they were pretty, but not as pretty as the photo. I’m not sure what I paid was worth what I got. They did deliver on the correct day, so that’s a plus; when I tried Rita’s Florist online they didn’t show up, couldn’t be contacted, and then refunded me with no explanation.

I ordered an orchid for my mother when we placed her at a memory care. It was delivered and my sister said it was small. I am really upset that something that cost 45 should have been better than a grocery store plant.

JUST SHARING. Plan to post this review everywhere. I ordered flowers for a special, honoring ceremony for someone dear in my life on 7/24/19. I expected the flowers to be delivered on 7/27 to the location of the event. For some reason, the florist attempted to deliver the flowers (really early in the day) but couldn't locate the person and left without trying to contact me by phone. Turns out, FromYouFlowers sent an email to me with instructions on how to proceed. UNFORTUNATELY, after responding the florist nor FromYouFlowers made any attempt to redeliver the flowers by close of business that day.

I was lied to (multiple times), hung up on (multiple times), and yanked around for an entire weekend while I figured this out... then when I demanded my money back for my trouble they cancelled my order outright... AFTER the delivery service had left a note on the recipient's door telling her to call to schedule a delivery. A breakdown of what happened to me starting on a Saturday morning.

We ordered flowers for my father's funeral to be delivered by 9:30 am, with service at 11. They showed up at 11:30 looking like a bunch of sticks. Only 2 of the 20 flowers had bloomed. Their customer service only gave 20% credit and a $10 gift certificate which will go to waste.

Ordered flowers on the 24th to be delivered on the 26th, NOTHING, called and was told they would look into and get back to me. NOTHING! On the 28th I called again. All they said was sorry. The flowers got delivered at 6 pm tonight. I do not recommend buying from them.

I ordered flowers for a seriously ill friend. They were supposed to be delivered the next day. My friend was not at home when they tried to to deliver them at 2pm but they didn't bother to try & contact her even though they had her cellphone number or try again to deliver later in the day. I was told they would be delivered the next day but by 2.30pm she still hadn't received them. I cancelled the order & will try with another company. I am utterly disgusted with these people who don't seem to give a damn about their customers.

I've tried to use this company many times. The flowers are almost always pretty but they never deliver on time. I've been late for funerals, weddings and birthdays. Birthdays ok but nothing like someone getting a funeral arrangement the day after they have buried the deceased. I've paid the extra fee for nothing. 7 times now, 7 times I've been refunded the expedited fee cause they can't keep their end of the deal. I would rather pay a higher cost for decent customer service and a company who gave a crap. Spending a small fortune on Flowers only to have them show up late makes me look bad.

First, I will say their website is fairly easy to use. And they do have a lot of automatic savings but you do not get the same level as 1800FLOWERS. My deluxe arrangement had 4 carnations a 8 roses, but look up the picture for "You are in my heart". And I upgraded from the regular to deluxe and regular picture looks better than what my recipient received.

Ordered the Eternal Garden Casket Spray. Per the website it measured 30"H x 90"W x 32D. When it was delivered it was half that size. When I called to complain I was told they would redeliver the item but it was never fixed.

The Vendor never delivered the flowers when they said they did. They were terrible and were scam artists or hired people who were. I contacted fromyouflowers, and they said that the flowers were delivered, at a funeral home although the recipient said he did not get them.

HORRIBLE experience! Flowers were delivered two days late, and NOT in the mug I ordered!!! I ordered the bright yellow smiley mug, and the flowers were delivered in an UGLY AVOCADO PUKE GREEN, and VERY PLAIN mug!!! This company is a SCAM!!! DO NOT USE!!!

I've paid for the morning delivery before 12pm but flowers was delivered at 3pm. And I got different bouquet. I choose bouquet on site by pics but actually they sent me much cheaper bouquet. Very bad customer service. Very expensive for their products and services.

Ordered a 19.99 bouquet for my 10 year old granddaughter and added balloons for her birthday. Flowers died within two days and balloons deflating also. Wrote an email and was told the florist was very sorry about the order. (Big deal)... I was told I would get a 25% credit for my order. Turns out I only got a 5.00 credit on a 46.00 and change order. When I questioned this I was told the credit is only for the 19.99 flowers and nothing on the add ons. Is not what the email originally said. I could have bought a better bouquet for my granddaughter at our local supermarket and the balloons wouldn't have deflated so fast. Buyer beware! Never Again! This was my granddaughters first flower delivery. So sad it turned out this way!

I ordered a bouquet of flowers and chocolate to be sent to my mother at her retirement home for Mother's Day 5/2019. They were not delivered the day I specified, which they acknowledged after I complained. They offered to send a "better" bouquet which never arrived by the date specified. When I tried to contact company about this failed delivery they completely stopped responding. A credit card dispute was denied because they presented a phony statement "showing" it was delivered. If they had only communicated that they believed it was delivered I could have followed up with the retirement facility myself, but it's now been too long. Stay away!

The bouquet that was delivered to my mom looked nothing like what was pictured online. Not even vaguely similar. Cheaper flowers, of completely different colors, carnations and green leaves, were used and were arranged in a haphazard, unattractive way. When I wrote to the company, with side by side images of what was received and what was shown online, they refunded $6. The reviews on their site are fake. When you write a review, you cannot leave stars, yet they claim “5 star” reviews. Disgusted. Total waste of money, internet fraud. Spend your money with a better company. -Lindsay

My father ordered flowers, a card and a ballon for their 47th anniversary to surprise my mom. They called and canceled a day before and my mom heard. My poor dad was in tears... Horrible company. Unprofessional company. This is their job and they failed miserably.

Here's what my daughter received for her birthday. Stay away! This was the second chance I'd given them after my first order wasn't going to be delivered, which I only found out after contacting them to ask what time the delivery would be. They said they didn't deliver to that zip code. However I had received an email confirmation and the moneys were taken from my account. This was the complimentary arrangement... three Iris.

Picture showed four Stargazer lilies. Arrangement had one and a bud sticking up high. Mostly daisies. Cost of almost $75 after expedited delivery. Son sent me picture. VERY disappointed. Delivery did happen as expected.

I ordered some sympathy flowers for my boyfriend while I was working out of town. Bought a nice mid-price flower bundle ($28 with the $7 "preferred customer" discount since they were on sale). The flowers, even with discount, came out to about $50 due to the delivery fees and charges. First, I called the customer service line to request that if for whatever reason my boyfriend did not answer his phone, to absolutely NOT leave the flowers in our apartment lobby. The agent confirmed with the florist that this would be noted. A few hours later, I receive an email saying the delivery was completed.

I had order some flowers for my wife bday. I was so excited I even upgraded to a deluxe to make it a special day. The issue was that once she received the flowers it was nothing like the website had showed. That why I give them 1 stars rating. They ruined a special day for us.

I am incredibly disappointed in this site!! It has to be a SCAM! I ordered a basket for my nephew in Florida, I am in NC. I paid for same day delivery that morning, so he would have a surprise from his NC family once he returned home from his stay in the hospital. Late that afternoon I got an email that they couldn’t make same day happen but guaranteed delivery the next. We are still waiting on that delivery 3 days later. They claim they attempted to make the delivery. We have had no calls and several people have been at the address all day 24/7 taking care of my nephew. Liars, thieves!!!! AVOID! AVOID!

I wish I can give Zero stars, I spoke to 7 reps today and all was no help and did not care. Today is my Grandmother Irene ** Birthday and I ordered an sunshine and Tulips and we got something totally different. Her favorite flower is Tulips and we got a substitute yellow roses. We got a substitute even though the site doesn’t say substitute. None of the reps cared. And was no help, I spoke to a supervisor and he was telling me that it wasn’t a big deal and that I shouldn’t over react. I need to speak to someone from corporate directly ASAP.

I ordered purple roses bouquet for my aunt’s birthday. She received them on time and they are fresh, stunning and beautiful. Just like I was hoping for. She was very happy and made me happy. They weren’t cheap, but was worth it to make someone happy.

At first they promise for same day delivery but it doesn't happen, they are not on time and they don't even let you know in time to make other arrangements. If you need same day delivery don't use this site.

My elderly uncle ordered flowers from here and paid expedited shipping for my father’s funeral. The flowers never arrived. 2 days later they still hadn’t arrived. The online status said delivered. 2 hours later the florist called and said they just got the order - 2 days later. Stacey answered the order line and the florist partner line. I told her my father died and she was rude. Refused to help me. And refused to pass me on to a manager. The customer service rep - another worker- hunt up on me. What’s the point of paying for flowers and paying extra when they don’t show up on time - or at all- and the representatives Refuse to help you and are rude to Bereaving customers?

I placed an order on 6/30 for my daughter's big birthday and new home on 7/1. When I checked the delivery status on 7/1 @ 2PM, it showed that delivery was scheduled. I had a busy day and when I checked again at 10PM, nothing had arrived, and I had received no call or email from From You Flowers. I called and reached customer service, and the person offered to refund my same-day delivery fee and deliver the following day - seriously?? The important day is today!! How could I not send my daughter someone on her actual birthday?

Needed a flower arrangement for a dinner at our house tonight. Googled florists near me. These bozos said 'same day service', so I place my order this morning. This afternoon I check on the delivery status... Am told.. 'delivery was attempted...but no one at home.' Well, here we have a problem. I have been housebound since April 29 for back surgery..

Have NEVER had a company of any kind mess up THIS BAD. Ordered flowers for bff whose dad just passed away. Found out she was with family for couple days so called & changed delivery date. Was told no problem & rec’d confirming email. Flowers STILL delivered on original date to address where my friend wouldn’t be for 2 days. Called & was told they’d be redelivered for free (Wow! That’ll make it all better. That should be a given & FREE UPGRADE!). So they redeliver that same evening; a HIDEOUS bouquet that doesn’t even remotely look like what I ordered. Am escalating this to the top. DO NOT USE THIS COMPANY!!!!

Ok I ordered flowers for my daughter's birthday. They did get delivered on time however it was nothing even close to what I ordered. Long story short that was on a Thursday and today is Monday -- a promised delivery Saturday that never happened nor did it today. I hope they fire that florist. Plus the arrangement they did send died in a day. After several attempts I just asked for a full refund. So my daughter's birthday flowers never happened. So disappointed!! Customer service was very nice and did their job. I don’t blame them, but don’t advertise something that can’t be fulfilled.

I placed an order on Sunday for flowers to be delivered for a Birthday on Monday in Meyersdale, PA. They said they could not deliver to this address and tried to switch the flowers in a vase, to flowers in a box from UPS, delivered for Tuesday. I spent more than 50 dollars on the flowers in the picture and they are trying to switch it to a different product. DO NOT USE THIS COMPANY. Not only did she not get flowers on her birthday, but the company is trying to squeeze a profit by sending different flowers.

Our experience was horrible:

Thursday - ordered a premium fruit basket (online) to be delivered on Friday. Friday - FromYouFlowers called me and said the flower shop had no fruit and said the fruit basket would delivered on Saturday. Friday afternoon - I receive an email from FromYouFlowers that my order has been delivered. I call my friend to see if she received the fruit basket - she said no. I call FromYouFlowers to see what happened. They said there were an email error and assured me it would be delivered on Saturday.

I have received a bouquet looking different than what I ordered. I have paid for a bouquet with elegant lilies and they put Gerbera which is much cheaper, the bouquet had no ribbon as in the picture and the message was written disordered. In the middle of the message they left 2 words on one row and a letter from another word and continued on the second row with the other letters from the word..separated the letters from the words in a way that the message looked awful. Paid 50$ and they offered to return 3$...

They provide you an option to pay for expedited shipping for morning delivery before 12 pm. Which was important for me, but they failed. I write to customer support at 1 pm and they just said to me that they cannot guarantee curtain time for delivery. Why they doesn't put this information when you make an order? They agree to return expedited shipping fee, but that not the point, I really need to my order be delivered before 12 pm. If I know that earlier I could've choose different company. So be careful with that company. Also, I'm still waiting for my order to be deliver. And I hope that the recipient will be at home.

I ordered a Peace Lilly. I arrived with no card even though I had requested card (so recipient had no idea who it came from) and the plant was not good with no flowers or even buds to become flowers. Just a tired plant with no card.

I ordered a plant for my cousin on Saturday (6/22). My aunt passed away. I arranged for delivery on Monday. Monday evening I get an email stating it hasnt been delivered and they wanted more phone numbers to contact my cousin. I provided, and on Tuesday afternoon - no updates, no delivery.... They sure as heck took my money within 5 seconds... Never, never have I had an issue with other florists. I contacted them and said if they couldnt deliver it today (no mind you I have already paid for them to be delivered yesterday), then cancel the order and refund my money.... Within 3 minutes I receive an email stating it can take up to 3 days for a refund. I will NEVER recommend this place and when asked, I will be honest. I have been ripped off (as far as I am concerned because I dont have my money back yet, AND I had to order from another company and pay extra for delivery to get it there today).

Short and sweet version-I ordered flowers online for Matt fiancé. Paid for them to be delivered that day. Got a call couple hours later that they needed to verify some information. I returned call, verified Name, put on hold for four minutes, verified recipient name, put on hold for four minutes, verified address, put on hold for four minutes, verified card contents, put on hold for four minutes... Got a little annoyed because I was at work and he could only verify one piece of information at a time. I finally stated I was at work and ask what this was about because I needed to go back to work. He got annoyed and said everything was fine that the flowers will be delivered.

They didn't give me items that I had ordered with my credit card. They tried to over talk me and that wasn't going to work out well at all after I spent 83 dollars! I asked to speak to someone in charge twice and they kept putting me on hold. Never did speak to someone in charge! They were ill-mannered and not very bright whatsoever. These illegals are anything but professionals, they are scam artists. I've seen more professionals working at Walmart! They should be arrested for fraud!!

There are many very good floral services but THIS IS NOT ONE! After paying an additional charge for same day delivery, the arrangement was not delivered, yet the website tracking and a company rep said they were delivered. The rep even said delivery was confirmed by recipient, which it was not. The recipient was not phoned, and although at home, no one rang the bell. Security cameras did not show any delivery persons. The worst is that when I called to find out what happened, the representative offered me a 20% credit and a 15$ gift certificate for a future order! I thought I was hearing things when he said there would not be a full refund despite the fact that I told him I did not want the order the next day since the day and the surprise had now passed. What a rip-off --- they keep 80% of an invoice and don't provide the service! STAY AWAY! I should have used Teleflora!

!!!! Please be careful if you are thinking about using FromYouFlowers. I spent $72.07 USD on a floral bouquet for a close friend many miles away back in April. I used FromYouFlowers because they advertised same day delivery. My friend was very sick and I just felt I needed to get her flowers that very day. However FromYouFlowers did not send my flowers that day, they refunded me $3.28 USD as they could not deliver them that day. (Big deal!!) My friend took a very bad turn that night and I was so disappointed that she had not received the flowers on the day I requested. I never heard from her or her family that they had received the flowers and she was not in good health from that day on for over a month so I could not contact her to find out if she did receive the flowers.

I ordered the deluxe gourmet party basket for 69.99 + 14.99 delivery. I am embarrassed by what was delivered. It was discount grocery store (Adli) items that can be bought anywhere. The cheese was a block of regular cheddar cheese, a plastic bottle of mustard, a bag of pretzels, a box of crackers to name a few. There was nothing special or gourmet about it. Definitely not worth $70. I contacted the company because they have a satisfaction 'guarantee'. They replied quickly but would only issue a 20% refund on the product, not a full refund like their website states. This was the first time I ordered something to be delivered and I will never use this site again. Save your money! You'll be disappointed in what is delivered. It'll look nothing like what they portray on their website for what you are buying.

I ordered a gift basket for same day delivery. At night, I got an email saying they could not deliver the gift until tomorrow and offered a paltry $2.99 refund. I had to hold for 22 minutes to get a live person on the phone. The man proceeded to lecture me and argue with me to the point where I had to hang up the call. He refused to apologize for their mistake. I asked about their 100 percent guarantee, and he said that he had to follow "policy" which is why they could only offer the $2.99 refund. I asked to cancel the entire order, but no one has emailed me to confirm that this has happened. Do not use this website!

If I could give 0 stars I would. I placed a $70 order on May 10th. They took the money out of my account but I never got a confirmation or tracking number. I tried emailing the company when my mother-in-law didn't get her flowers. No response. I tried calling multiple times with no answer. I made another attempt and when I finally got a hold of someone they gave me a $13 refund and promised she would get her flowers the next day. Over a week went by... Nothing. It's now been over a month and I'm still fighting to get my money back. THIS COMPANY IS A SCAM.

Gm this is unacceptable once again. I have been turned around with ever doing business with you ever again. I will not tell a single soul about your company with anything positive. First off I ordered a gift for my daughter who is away in college in her birthday. The company never delivered nor did they ever have the decency to contact me to let me know they couldn’t complete the job. So I called customer service and get the runaround and they are not concerned in the beginning but the next time I called a better rep made me feel a little better by reasonably understanding the situation and offered me a gift certificate and would send the order to another florist. But as kind as she was the company failed me once again.

Ordered a same day product 6/13, received a false delivery notification then was told item would be delivered 6/14. Which is not the same day. On 6/14 was notified that product would be delivered 6/17. The only thing I can say for them is that they quickly granted my request for an order cancellation and full refund.

What I purchased on the site was not what was delivered. I had three choices, REGULAR, DELUXE AND PREMIUM. I chose premium at a premium price. When I called several times I was repeatedly hung up on. I spoke to the main office and after hanging up on them I received a full refund. Their explanation was that “the recipe was fulfilled”. She said there was 12 roses in the recipe. The picture clearly shows 30 roses.

Awfully disappointed with the delivery flower arrangement for my Aunt’s funeral. What was pictured sample was not the same with what was delivered! Not happy at all and will not use this flower delivery again!

I ordered a gift basket for my daughter and her family who are enjoying time in Disney since her husband and the kid's father is being deployed Father's day for a year. So I thought a little sweet basket would be great. Very disappointed. They could not do same day service i ordered so they credit me $2.99 for that. Then when they got the basket it was not what it was suppose to be. It looked like someone put it together from the dollar store. Then they give me $10 gift card for their site. I'm not using their site again.

I ordered a same day delivery Birthday Arrangement for my daughter-in-law, the online tracker the site they provide showed they were in the process of being delivered, they never were and when I called them the woman was very rude! All she stated was I’d get a credit back on my card in a few days! Terrible customer service!!

I ordered a arrangement for my mom for her birthday and what she got was poorly put together and when I called they gave me 30% of my money. Very disappointing considering we aren’t in the same state.

My wife and I, we're celebrating 3 year anniversary and I decided to send her a nice flower arrangement from this company. Bad idea. I should have checked the reviews before buying from here. Long story short, she didn't get what I paid for, instead they sent the cheapest thing they can find with lots of greens, 3 roses 3 lilies not even open. That thing it's not even close. If I could upload a picture that would save me time to explain it all. The poor customer service they have it's really bad. I called to track my order, I was advice to go online which was a dead end. I called back and spoke to someone who didn't even had a way to contact the person who was making the delivery. Till now I am waiting for an answer if the arrangement was delivered, and for the hell of it, I was advised to call my wife and asked if she received it.

Exceptionally poor service. I had to call 4 times today and still the delivery is not made and I keep getting false assurances that the florist is near my home and would be delivered in just a few minutes. It has been hours and delivery is not made. I now also have an email saying falsely that delivery has been made. First they refund expedited fees then offer additional $15 credit but do not have the ability to ensure delivery. Exceptional poor service and I want both orders cancelled and money refunded. The order numbers are ** and **.

I ordered flowers for my nephew's death and at 8pm day of funeral was told the flowers were not available! So no flowers from us! They wanted to deliver next NIGHT but he would be buried by then so useless! So after going crazy on them offered me a candy basket for a funeral really!?!?! So agreed to having fruit basket sent to home and next day still waiting. No basket as of yet! Save yourself the headache order from local florist. DON'T use them. Obviously cannot fulfill orders they take.... Oh forgot to mention paid extra for early delivery! RUN. DON'T DO IT!

I ordered flowers that had roses in them (called cotton candy) and the flowers delivered were nowhere near what I ordered. No roses at all, but with daisies, baby's breath and some other cheap looking flowers. This was delivered to a sweet friend of mine that is going into hospice and I've never been so disappointed in my life. I do not recommend ordering online!

I should’ve read the reviews on the company first. I ordered a flower gift combo (red roses and carnation combo with a teddy bear and chocolates). I paid a lot of extra money for the delivery. Like someone else mentioned, this company gives your order to a local florist to complete. The purchase was received an hour before the latest time the next day (between 9am and 6pm-delivered at 5pm). The flowers were half the number (about 10-15) versus 30 in the picture. I called the company and they agreed to discount some money I paid.

I ordered an arrangement as a gift. Paid same day delivery fee and expediting fee. Was guaranteed before noon delivery. It is now 1:30 pm and I have called twice and was told twice my order was “out for delivery.” Liars! It doesn’t take 2.00 hrs to deliver (even if the shop was 80 miles away). LAST time I order from them!

I've used them several times over the past couple years and what was delivered was always almost identical to what was ordered. That was not the case this time. I ordered a spring arrangement for my Mom's birthday and she received an ugly fall colored arrangement. They refunded 30%, I told them I would prefer they have them replaced, the new flowers aren't as ugly but they look nothing like what I ordered. They sent me a $15 gift certificate. That's useless, I certainly won't be using them again if they can't get it right after 2 tries.

The funeral wreath received barely resembled the advertised picture. Not the same vibrant colors, only a few of the same bloom varieties, very poor design, and they added black spray painted dried baby's breath for my aunt’s funeral. Awful and embarrassing!!!! One star for delivery on time, with a five day notice. Do NOT purchase flowers from fromyouflowers.com! They blew it!

Delivery failure and poor customer service! Very unhappy! This order was for our 1st year Wedding Anniversary and was never delivered. I ordered a same day delivery arrangement and added expedited shipping so it could get there before noon the next day. This delivery was going to my wife’s place of work and was never received. I called customer service at 4:15 and explained my concern and after being on hold 10 minutes they finally said they couldn’t get ahold of the florist and only offered me a $4.99 refund for my expedited shipping fee and troubles. I said, "You can’t do anything more than that? I would just like a full refund." In which they did. Very bad business in my opinion!

Never again will I order from From You Flowers. My first order looked NOTHING like what I ordered. I was disgusted and embarrassed at what showed up at my friend's apt to congratulate her on the birth of her baby girl. I couldn't get on the phone fast enough to complain and get my money back. This comment is a scam!

My daughter was in the hospital, in a major city, for a serious surgery. I ordered a bouquet from 'Fromyouflowers.com' to be delivered when she was out of surgery. I paid over $70, but when a mother is out of state and not able to be there, you want her to know she's in your thoughts and prayers. Needless to say, I repeatedly had to contact the company to report the flowers were not there, even as she was about to be discharged. She did not receive the flowers while in the hospital. I did not want them after she went home, but when she was alone in the hospital. I will NEVER order from them again, but will go with a RELIABLE florist next time. Shame, shame!!!

I ordered the Designer's Mixed Bouquet for delivery to my mom. They were delivered by the requested time, but were dropped at the door without a knocking or ringing the doorbell. There's no way to know how long they sat outside. Upon opening the box, they were all tulips which doesn't seem like a mixed bouquet to me, but could have been fine, except they were they looked "old" and less than fresh. The tulips had bent stems, curled brown leaves, and banged up flower tips. As my mom said, they look like they'd been riding around in a truck for a few days.

DO NOT waste your time and money with this pathetic company!!! They delivered nothing that we ordered. Then, they had the audacity to offer re-delivering another day, (past the recipient's birthday) along with a gift certificate for a future order! Like we will ever do business with this lousy company again! I am sick and tired of companies thinking they can get away with crap and people will just settle for it. Wake up America and DEMAND BETTER!!!! HOLD THESE PATHETIC COMPANIES ACCOUNTABLE!!!!

The flowers delivered were not the same as the picture on the website. I am really disappointed with your final product comparing it to your website picture. The bow was missing and it was supposed to be two types of roses and just one type was on the final product delivered. Really misleading.

I ordered Calla Lilies for a friend and instead the company delivered green leaves and some really cheap white flowers. I was charged a hefty sum for this and the people in the so called 'customer service' were absolutely not helpful. Please don't go through this bogus company.

I have used several of these type of services to order flowers. Ordered them to be delivered to a friend on the day she was working from home after a family member passed. Long story short, I keep following up. They claim to have also tried with a second florist. Still no flowers Tuesday night.. Scheduled originally for the previous Friday. Worst part is you sit on hold forever. The rep is nice and promises to email a follow up. Not one of the 4 I spoke to did. No even reasonable explanation even on the fifth day. Just useless apologies... Had to cancel them. Horrible service!

I made 2 separate orders and one wasn't even what I ordered and the flowers were dead, the second was 2 dozen roses and 1/2 were DEAD!!! When I spoke to Customer Service I could barely understand what she was saying she was talking so fast! So I wrote customer service and they offered to give me a $15 gift certificate towards my next purchase? When I spent $140.00 on two orders alone? I didn't ruin them!! They pass the buck off on UPS and FedEx as well!! They are ultimately responsible but take none at all!!! The next email that I wrote explained why the gift card wasn't accepted. They were short answers from there!!!

I purchased a bouquet for my granddaughter. The bouquet that showed up was a very sad pathetic little bunch of flowers. It looked nothing like what the description or photos showed. I paid 58.00 for something I could have bought in a grocery store checkout line for $9. I complained to the company, and their answer was to give a $12 credit. Save your money, go with a more reputable company.

I ordered Mother’s Day flowers from this website because I was led to believe that by paying the extra $15-$16 for delivery on the date I was allowed to select, the flowers would be delivered on May 12th, 2019 which was Mother’s Day. They arrived a day EARLY. I am extremely dissatisfied with this false advertising. Not only this, the roses were open and in full bloom while the lilies were closed tight and would not bloom for DAYS after when the roses were nearly dead. I just cannot believe the incompetence of a florist to behave so unprofessionally. If they do not have the flowers as advertised on the website, then CALL me and SPEAK to me so we can decide on something else, don’t just slap anything in a vase and call it a day.

I ordered flowers for Mother's Day and was told that they would be delivered Friday May 10th. I got an email notice at 6:59 pm that they have been delivered to my Mom. I was at her house at 7:00 pm and no delivery. I could not get anyone on the phone and could only communicate thru email. I continued to get response that they have been delivered. I finally talked with someone on Saturday May 11th and was assured that they would be delivered that day. By 6:00 pm, no delivery. I was never given a good excuse except that they were having trouble with their local source. I didn't care, because they kept telling me that they were delivered on Friday instead of coming clean. It was a total BUST of a Mother's Day order and I will NEVER use these people again. Don't be fooled by any JD Power award. I was refunded my money, but I missed an opportunity with my Mom that weekend that they can't replace. Awful company to order from.

If you’re looking to impress your significant other with an amateurish arrangement of wilted flowers then this is the place for you. I’ll give “FromYouFlowers” this much — they’re consistent. I’ve ordered arrangements through this website four times and each delivery was equally unimpressive. In my final order, the flowers were hastily thrown together, full stems poking up where dying rosebuds had obviously been clipped off post-arrangement, and the vase was a dollar store knock-off of what the website had promised. As a bonus, you’ll be impressed by the surly delivery driver’s 4:50pm arrival, despite requests for a morning delivery time. And, if you act now, FromYouFlowers will throw in about $35 in hidden fees that aren’t disclosed until you complete your order!! Trust me — you don’t want “FromYouFlowers” coming from you.

I ordered flowers for a friend. The photo of the flowers on the website was very pretty. Ordered the flowers and paid $61.00 for arranged flowers in a vase. To be very honest I could have gone to any supermarket and brought prettier flowers for $15.00. The flowers were not arranged at all. They came in a box with a separate vase. On the receipt it clearly said Florist Arranged. When we called to complain about what we received we were told they would credit us 30%. Are you kidding, we did not get what we were promised and they were not florist arranged. This cost $61.00. A child could good do a better job. DO NOT ORDER FLOWERS FROM THIS COMPANY.

The flowers were supposed to be delivered the same day ordered. They were not. I was also charged for same day delivery and have not been refunded. I never received a phone call letting me know which flower shop in Buffalo NY would be delivering the flowers so I had no idea who to call.

After seeing a J.D. Power customer satisfaction statement on this company's website, I decided to have them deliver a high-end 10th anniversary flower arrangement to my wife's business office. The difference in size, quality and value between the photos of what I purchased from their website and the photos that I sent them of what was delivered would be extremely difficult to overstate. My wife seemed thankful but a bit embarrassed by the delivery because it looked very similar to a $15 small arrangement from a grocery store. What I purchased was a $130 large size, professionally arranged bouquet.

Terrible customer service and delay of flower delivery. Ordered well in advance, did not deliver on time, and when you call the company they say one thing and do another. Buyer be aware! Terrible company!!!!

Ordered birthday flowers for my daughter on the West Coast. Ordered them a week in advance to make sure they were there on time. I called twice to find out what was going on and they assured me that they would be there on time the next day. She didn’t get them until three days later. Plus she didn’t get the flowers I ordered.

I ordered a succulent garden for my sister in law who has been in the hospital from a pretty serious car accident. I ordered the deluxe version of the succulents and paid extra for same day delivery. I will say that I was very nervous after reading reviews that the succulents wouldn’t be delivered on time, but they were! The arrangement itself looks slightly different from the online picture. The plants look healthy enough but I was hoping for more variety like in the online picture. I also paid much more than what I think it is worth, but my sister loved them regardless and that’s what matters to me!

I ordered flowers well in advance for Mother's Day and haf them delivered two days early to make sure she received them, but when they were delivered after 5 p.m. in the afternoon they were very wilted. I called back and sent pictures in of my complaint and at that time they set up a redelivery date of the following week and then the flowers were never delivered. I was so upset with dealing with it and my mom complaining to me that I gave her the number to call and complain. My mom was told she would get them in two days and at this point I am hoping she does because she sent Consumer Affairs website for me to write review.

My boyfriend sent me a bouquet of pink and purple tulips last week and I was very excited when they had arrived--tulips are my favorite. I opened them up and saw that all of the tulips were hunched over and pointed down, not to mention some of the leaves were starting to turn yellow. I put them in water and hoped for the best. On the day I received them, I had two people come up and tell me that they were "very sad flowers." I was still hopeful that they would take a turn for the best. Sadly they did not. They all died within a few days and only (maybe) 3 of the tulips actually opened. The tulips that did open were pink and none of the purple tulips got even close to opening. I am VERY disappointed and so is my boyfriend. We will not be ordering from this company ever again.

My daughter ordered me flowers through this company for Mother's Day. They came by UPS at 6PM two days before Mother's Day. I live in Florida and was very Hot that day. The flowers were hot and wilting, I still did what directions said. The flowers died within two days. My daughter telephoned the company and they were delivering the flowers almost two weeks later, which never happened. Called and said they were delivering in two days. So far nothing happening!

My sister and I selected a bouquet online for next day delivery to my cousin, who had just had surgery. I thought the range of choices was impressive. Prices were a little high, but it looked like quality arrangements so I was willing to pay. The day of delivery I received an email stating the florist did not have the necessary flowers to do the design I had selected and so the most comparable possible substitute would be delivered instead. I was not sent a picture of this substitute so I had no idea what the flowers sent to my cousin were supposed to look like. Thankfully my cousin liked them, but she sent me a picture and it was fairly different from what my sister and I had ordered. I do not think I will be using this company again, due to the difference in what was ordered versus what was delivered.

I ordered flowers at 7:30 a.m. I paid for guaranteed 4 hour delivery. I wanted my wife to get them at work. She had text me telling me how much she loved me. I assumed she had received them. Later at 5:30 p.m. a co-worker of hers texted her a picture of the flowers that had just been delivered, as we were lying in bed watching t.v.. I had no idea she hadn't got them. I'm so dissatisfied, it was not cheap for me. I will never use them again. They did verify my payment for everything and offered me a 10% discount next time...hahaha, if only there was going to be a next time.

The flowers didn’t look anything like the picture. The arrangement was much smaller than pictured, had NONE of the correct colors and was missing the three key elements. I ordered an arrangement that was supposed to be peach colored roses and baby carnations, with a green succulent. What was delivered was all white – no peach, no green, no peach roses, no baby carnations, no succulent. It was supposed to be a centerpiece for my friend’s birthday party. When I arrived at the party and saw the tiny all white arrangement I was so embarrassed. I called Fromyouflowers thinking the wrong flowers had been delivered, but as it turns out the floral shop in Silver Spring MD they’d given the job to just substituted the key elements with whatever they had on hand. The size issue was never addressed.

My daughter ordered lilies for me for Mother's day. What I received was dead pink roses (didn't order roses) and no vase. She paid extra for a vase. They even smelled rotten. My daughter contacted the company and was given a 20% discount and assurance that they would be delivered on Monday. No flowers were delivered. She contacted the company and they reassured her that they would be there by 7 pm. They just kept telling her over and over that they would be there by 7pm. She paid extra for delivery by noon.

I ordered flowers for my sister for her college graduation. I placed my order several days in advance of my desired delivery date because I wanted everything to go smoothly. Two days after I placed my order I received an email AND a phone call to advise me that the flowers I ordered were not available and I needed to approve a substitution, which I did, in writing and verbally on the phone. The next day I received yet another phone call, requesting my approval of a substitution, which I again approved verbally. Despite being contacted 3 times regarding this matter, the flowers were not delivered. When I called to inquire about my order, I was told it was because I had not approved a substitution. Each customer service rep I spoke to was very polite and professional but I will never do business with this company again. Very, very disappointed.

I ordered flowers from this company online to be delivered two days ago. No flowers delivered and no explanation or notice of any kind. Another internet flower delivery rip off. If you want to send flowers, find a local florist and order directly from them. Now I am requesting a credit to the credit card I used, and I am being told they will have to speak to my husband! They didn't ask to speak to him when I placed the order for him, but they have to speak to him to issue a credit on the card used to place the order? So disappointed. I am giving this company one star because at least their website was user friendly.

I ordered a Mother's Day arrangement for delivery on Friday 5/10/19. They were not delivered on that day and I called to find out what happened. A prerecorded message directed me to the e-mail site. I sent an e-mail on Friday night. With no reply. Still no delivery on Sat or Sunday (Mother's Day). I sent a second e-mail as there was no way to contact them by phone. Still no response until Monday, May 13th. 3 days after my scheduled delivery. I was told that they would be unable to deliver my order on Friday May 10th. Really. That was already obvious since it was the 13th! They offered to deliver on Wednesday the 15th. I agreed as I live 1200 miles away and no way to get something there sooner.

My husband is traveling and ordered flowers from their website to deliver to me yesterday, which was the day of our wedding anniversary. The day passed and I did not receive anything. I confess I was waiting for a surprise but I didn’t say anything. Today at the end of the day I receive a delivery of flowers. I called my husband to thank him and asked him why he sent it just today and not yesterday that would be our special date. Then he told me that he had made the order to be delivered yesterday, so the delivery should have been made yesterday, NOT TODAY!!! I found this an absurd and a disrespect! This company does not honor its commitments and has no respect for its customers! I have already told my husband to never order anything from this place again and if you want a guarantee on the delivery of your order I suggest you do the same!

Worse Service and Company ever ever in the history of service. My husband ordered this bouquet to be delivered as a surprise to my office on Friday 05/17 and was guaranteed they would be there by 5pm. They never did the attempt and when he called at 5:30 when my company was already closing down at that point they told him they would reschedule delivery to the next day, - (today.. a Saturday when my office is closed or Monday).. Nice?.. Gets worse.. My husband is disappointed and tells me about my surprise and asks me to call.

DO NOT ORDER for special life moments!! I ordered a funeral for my best friend’s dad. It did not get delivered!!! What an embarrassment! Never again! Customer Service offered a 20% discount and said they would deliver to the home. Who wants a FUNERAL SPRAY ON A STAND at their home! Ridiculous!!! After this they offered an additional 10% off!!! This is unacceptable!! Do not waste your time or money! Deal directly and locally! Lesson learned. Beware that this place is a scam and it takes forever to get a live person. We sat at the service dealing with.

I ordered flowers and paid for same day delivery. I received a delivery notice but when I spoke with the recipient, they never received them! I've been speaking with customer service for 3 days, and still no flowers! They resent once and nothing showed up, and now on the third try they refuse to even tell me what day they might arrive, or give me the florist responsible's name! I honestly feel like they stole my money. DO NOT PURCHASE FROM THEM.

I ordered flowers at 8 PM on 5/14/19 to be delivered on 5/15/19. I paid the extra fee to have them delivered within 4 hours-i.e., before noon on 5/15/19. They were finally delivered late afternoon on 5/16/19! Late by 1-1/2 days! They finally refunded the early delivery fee. I wanted my flowers to be delivered on time and when they promised. Then I called asking where my flowers were, they had one excuse after another, even saying they couldn't find the address. I had given it to them 3 times. These people can't be trusted to do anything honestly and correctly. The order-takers are off-shore and don't speak English.

I ordered the premium size flowers and my mother received the smallest bouquet of flowers I’ve ever seen for her birthday. Customer service refused to refund my money. They asked if the flowers were in good condition....WOW....not the point!! I guess they were pleased that something got delivered. What they delivered was not worth the $70 that I paid. I will never use their service again....first and last.

We ordered flowers and paid extra for weekend delivery. After the card was charged, I received an email saying the order would be delayed 2 days. Which means my MiL did not receive flowers on Mother's Day as I paid for and was promised. I contacted customer service and was told someone would contact me ASAP. Didn't hear anything for almost 5 days. I finally called again and could barely understand the representative. She tried to excuse the issue as just a "delay" and offered no solution until I demanded one. Then they threw a small discount my way. I had to demand to talk to the supervisor and she was even worse. They have terrible customer service and very high prices, including separate handling and weekend delivery for EACH item in the order. Don't buy from them!

I placed a order with them on April 15, 2019 to have a beautiful bouquet of flowers delivered to my Mom on her birthday May 9th. First of all they delivered the flowers on April 18th, which was not the delivery date! 3 weeks too early! So there went the surprise for my Mom! They asked, "Could they come back and get the flowers", in which I said yes. They did come back and get them. After speaking to them they said my order would be delivered again on the correct date! Well guess what? When my Mom's birthday came on May 9th. I received a email stating the flowers had been delivered. I called my Mom, NO FLOWERS! They never delivered the flowers to her on her birthday! I was livid! She NEVER received the flowers! Talking about a slap in the face! Well after all was said and done I got a refund! The most horrible experience I have ever encountered! I will never use them again!!!

Ordered in time for Mother’s Day - Order was never sent. Their reason, “couldn’t find a florist in that area.” I offered to give them the name of one and they stated they do not work with all florists and IF they do find one the order will be sent, but couldn’t tell me when that would be.

First time customer. Usually use 1-800-Flowers. Had them delivered to my daughter at work Monday afternoon. The picture was so pretty. She brought them home tonight ((Wednesday)) and they are all practically dead, wilted, ugh! $50 bucks. Really? I want a refund & more flowers sent to her. This is her FIRST Mother’s Day & very special!!

I ordered flowers for my mother early Monday morning. It was supposed to be same day delivery. I called my Mother Tuesday afternoon around 2 p.m. to see if she received the flowers. She had not. I called the customer service number and had to listen to a recording for over an hour before talking to a live agent. They apologized for the inconvenience and asked would I be satisfied with them delivering the flowers THAT day and refunding 20% of my payment. I agreed. Again I called my Mother and no flowers had been delivered. I called customer service again. This time, they asked if they could deliver the flowers on Wednesday and refund 50% of my payment. Of course...this was unacceptable. I canceled the order and they did refund all of my money.

Updated on 05/16/2019: So... after making several phone calls, my husband finally got Fromyouflowers to give him the name of the "local florist" that was supposedly delivering my flowers and they agreed that he could pick up the flowers on Thursday that they were unable to deliver. That was 5 pm Wednesday. At 6:30 my doorbell rings and there is a young person with a floral delivery. No ID on the person or on the car.

I ordered 3 different floral arrangements, 2 for my daughters who are both brand new moms and for my sons stepmom. These were for Mother’s Day and were to be delivered no later than Sunday. One daughter got hers on Saturday and it wasn’t even close to what I ordered. They were wilted and broken. My other daughter received hers on Sunday and they again didn’t look even close to what I ordered.

I ordered 3 bouquets a week before Mother’s Day. I had 2 delivered on Friday before, and 1 on flex option for Saturday or Sunday. They were quite expensive. When the 1st bouquet arrived, the leaves had black spots all over them, and the baby’s breath was drooping. The delivery person was not dressed well, and in a very beat up, run down vehicle. When the recipient asked where these were from, she refused to answer. She said call FromYouFlowers. I tried to call customer service, but no luck. So I emailed with an offering of pics of the bouquet. They apologized and said it would be replaced. It never arrived.

Ordered flowers for Mother's Day on 5/12 and paid for next day delivery for 5/13. Flowers never arrived, called that evening and they said they would follow up with the florist, two days later I call back and they delivered to the wrong address when the address was correct on the order. I immediately requested a refund since my card had already been charged $70. Poor customer service and no follow up whatsoever, do NOT order flowers from them. Extremely unreliable and very poor follow up.

I ordered flowers for my best friend who is in a nursing home 1200 miles from me. Since I can't visit her on special occasions I send flowers. I ordered an arrangement for Mother's Day for her. When we talked on that day she didn't mention her flowers so I assumed she had not received them yet. When I spoke with her today I asked her about them and she told me she had not received any flowers. I checked my bank account and it showed payment was received. When I called about this situation I was offered a 30% refund. This order was over $60. I refused and told them I wanted a full refund. They did comply and issued it to me immediately. That can't fix my disappointment of not being able to make my friend of over 50 years have a special surprise on her special day.

I ordered flowers for Mother’s Day on a Wednesday, being promised flowers would be delivered on Saturday or Sunday the latest. On Saturday I called the rep. Advised me the flowers will be delivered between 8am to 6pm. I called on Sunday no flowers delivered on Saturday nor it will be delivered on Sunday, the rep advised me that they were too busy. It will be delivered on Monday.

This was a surprise late Mother's day gift from my son who is in the Military. I was happy with the flowers however when looking at the site bv they do look different but I understand some have not filled out. Signed Proud Mom.

Like everyone else writing in about Mother’s Day flowers, I ordered my Mother’s Day flowers early last week and they were never delivered to my poor Mother. Upon messaging customer service via email, I keep getting the same email over reply and over again, telling me they are waiting to confirm non-delivery from the local florist before doing anything about it. It has now been two days since the flowers I was charged $55 for are nowhere to be seen and there is no accountability to be found from anyone at this company. I have a small baby at home and run a business and don’t have time for this nonsense. Total scam. DO NOT ORDER FROM THIS FRAUDULENT COMPANY.

Ordered flowers for Mother's day on Wed and paid for sunday delivery. Card charged on Thursday. No flowers delivered on sunday, no notification from florist about this error. Company can't get ahold of florist. Refuse to give me full refund. So now it's Tuesday after Mother's day. I look like an idiot in front of mother in law. No flowers, no refund and extremely incompetent customer service. Did not get a response to my email except for an auto-response that they got the email. Called and spoke with 2 different customer service agents on Tuesday to get conflicting information. No manager available. DO NOT ORDER FROM THIS COMPANY. You will only lose money, time and your temper. To the company - I would like the flowers delivered (late) and a full refund.

I have ordered from them in the past, but never again! My mother received an old arrangement for Mother's Day. The vase had algae growing in it and the flowers were wilted and broken. I wrote fromyouflowers.com and even attached photos. Their response? A 30% refund and an apology from the local 'florist/craft store' that delivered them. Unreal!!!!

I ordered flowers for Mother’s Day on a Thursday, being promised flowers would be delivered on Saturday or Sunday the latest. On Sunday I get an email that the flowers will be delivered on Monday. After multiple emails between myself and their “customer service” I am told in one email that they attempted to deliver the flowers, but no one was there to take the delivery. In the next email, I am told flowers will be delivered on Tuesday, and then third email comes and claims that no one answered a phone and that the phone number was invalid. I finally decided to cancel the order and am now waiting for my money back. This was the first and last time I will ever order from these people. Lies, lies, lies! Do NOT trust these people.

Consumer Review for "From You Flowers". Terrible experience getting flowers to my mother for Mother's Day. I placed the order Tuesday for a Flexible delivery option for either Sat or Sun. They never made it to her. It took 2 unanswered calls and 3 emails and then finally my third call to them was picked up after a 10 min hold time on Tuesday after Mothers Day.

I received flowers that was shipped UPS from them. It was 6 PM at night and the flowers were wilted and Hot. Did what instructions said and they never opened up. Think they need to use FedEx or some other way. Received flowers from another company and they were ok. Doesn't need to sit on Hot UPS truck in 90 degree weather for hours! Was a waste of money for the person who sent them!

I placed an order for both my mother and stepmother to receive flowers for Mother's Day. I selected a delivery date of May 10th (Friday before the holiday). This was both to get the flowers there early, as well as to brighten my stepmother's day as the 11th is the anniversary of my father's passing. It was important they arrive on the 10th and thus I made sure to select that an order early. On May 10th the flowers for my mother arrived and were absolutely beautiful. The delivery for my stepmother, however, reflected that it was scheduled for delivery through to the next morning. As such, I called their customer service for assistance.

I ordered flowers back in April to be delivered on Mother’s Day. I received an email that they were delivered. When we called our mom, she said she never received it. I emailed several times only to be told they were delivered and it had a date and time. They refused to give me the name of the actual florist that supposedly delivered them. It wasn’t until we called that they said the florist rejected the order because they wanted $10 more for delivery. So instead of contacting us or refunding our money, they said it was delivered. We demanded our money back, which we did get but only after refusing to place another order the rep was trying to have us do. I did receive a follow up call from a supervisor who was very nice and apologized, but it still doesn’t help with the fact that they told us it was delivered when they weren’t.

I trusted From You Flowers to deliver my Mother’s day Flowers to my mother. I do not live in the same state as my mother. The flowers were never delivered, but I received an email that the flowers were delivered. I received a refund after calling twice and emailing to inquire on the flowers.

What happened is actually unbelievable. Like most people, I deeply regret not reading reviews before going with this flower delivery service for mother’s day and a condolence bouquet. Unfortunately, i ordered two different bouquets, which left me deeply disappointed twice.

I recently ordered from this company for the first time and will not do it again. I placed my order on a Wednesday wanting flowers delivered to my mom on Friday for Mother’s Day and they were never delivered. I even called to confirm they’d be delivered and was assured they would be. I went back and forth via email with this company all Friday night and the next morning trying to figure out what happened. I never got a straight answer. They first only offered me a 10% discount and they’d be delivered the following Monday. I didn’t think this was acceptable as they claim they can deliver Sundays, so I asked if they could and they said no. Then they offered a 20% discount. After going back and forth with them I just got annoyed and gave up. They essentially were delivered Monday afternoon, but didn’t look as I’d hoped they would. My mom still liked them, but I was very disappointed with everything.

**WARNING**DO NOT BUY FROM THIS COMPANY**

Ordered birthday flowers for same day delivery on May 12 to be delivered on May 13. Found out at 430 pm that they could not do it. They said they CHANGED the date to 14th. Well that does not help so my sister thinks I missed her birthday. At 430 pm there is nothing I can do now. Everything closes at 5 pm. They made no attempt to contact me earlier the morning to let me know that they could not meet the SAME DAY ORDER that they had a day prior! Terrible customer service and it's 80.00.

I ordered same day flower delivery on Friday Morning 5/10/19... it is now Monday 5/13/19 and my daughter has NOT received her flowers. I have been on the phone with them no less than 5 times and I have heard nothing but excuses and apologies. What a waste of money and time!!! I suggest everyone stay away from this site!!!

To say that I'm disappointed with this company would be an understatement. Not only do they falsely advertise items and free delivery but then fail to deliver the overpriced item altogether. BBB has certainly lowered its standards!

This past 2 years of mother's day, I order flowers to be delivered to my mom. I live 1000 miles away from her so I ask her to take a picture with the flowers and send it to me. The flowers she got is not the same as what I see in the website when I order... I am pretty disappointed to be paying such a high price for some cheap flowers that's been deliver when it's not what I order... I don't recommend anybody ordering from this website unless you are actually visually seeing that you are going to get what you order... this is more of a fraud.

I ordered flowers for Mother's Day on 5/8/19 and was promised delivery by 5/11/19 (Mother's Day is on 5/12/19). It is 5/13/19 and my mom never received her flowers. After reading other reviews, it is apparent that this is not an isolated problem.

Ordered flowers for mother's day. It's Monday, and still no flowers. On website, they say the flowers were delivered. On phone, digital voice says flowers were delivered, and hang up. No possibility to talk with a person. Disgusting.

I ordered from the above company because there were so many advertisements about highest quality in customer service, etc. from JD Power. I decided to give them a try. I ordered the flowers with a flexible day - Saturday (prior) or Sunday (Mother's Day) as was open on their calendar for delivery. A little while later, I was contacted via phone by the company to tell me the flowers I ordered were 'sold out' and they could not send what I ordered. They explained it would be 'florist choice' on the flowers and they took eight dollars off my eighty dollar bill. Later on in the evening, I then got an email (lucky I checked my email) from them saying it could not be delivered on Saturday OR Sunday (Mother's Day) - that it would be at least Monday before it was delivered.

I ordered the flowers online, used flex delivery schedule. all day 5/12/19 the delivery tracker indicated the flowers were out for delivery and would be delivered by end of the day. this was okay with me as long as the flowers arrived. THEY NEVER ARRIVED. But, I received an email telling me that the flowers were delivered the day before. Then, when I emailed customer service and explained the situation, I was told they would investigate and get back to me. Within an hour, I received another email telling me the flowers had just been delivered that evening at that time. Still, though, NO FLOWERS WERE EVER DELIVERED.

Never delivered my Mother's Day flowers. Very poor customer service. Could not contact them by phone. They were not taking any phone calls on Mother's Day, They stated they were "too busy". Never again!

I ordered a $40 Mother's Day bouquet from this company and selected delivery for Mother's Day (May 12). At check out, the company charged a hidden $15 fee on top of their advertised price. When I called my mother to wish her a happy Mother's Day, I learned that the flowers never arrived. Checking the company website, I saw that a new delivery date had been quietly assigned: Monday May 13th. No update or explanation was sent to me, the company simply quietly failed to deliver the Mother's Day flowers on Mother's Day (clearly the only thing expected of them), and offered no notification, apology, explanation, or refund. As of now, From You Flowers has made no attempt to make things right. Very disappointing service.

The worst experience as they ruined mother's day! I had ordered more than a week before where they had a promotion running for flower delivery on 11 or 12th May 2019. But mother's day is over and my mother did not get any flowers yet. They are horrible at customer services and timelines as it is. Just a scam so people use their site and they do not answer the phone or even try and solve the issue. I wont be surprised if they shut down soon coz I hope they do.

I ordered my aunt a flower bouquet for Mother’s Day. I chose the floral arrangements to be delivered on May 11th. I received notification that the bouquet was delivered. I waited all day to hear from my aunt, but never heard anything! I finally reached out towards the end of the night and she reported she was home and never received anything!!! My uncle even went outside again to double check. VERY DISAPPOINTED! I’ll never use this website again, and I wish I had read these reviews first. I spent over $60.

No matter what I order it's always delivered on time and fresh but most importantly it looks like the photo. Their prices are reasonable and I have never had the need to contact customer service. I would recommend flowersfromyou.com to anyone.

I didn’t not receive my order. I received a confirmation that order was delivered, which was not true. I had to call 4 times to see when will the flowers be delivered. The only response was they “were unable to get in contact with the florist for confirmation.” Horrible customer service and unprofessional on the phone. I could hear all the other customer service rep conversation. I would never order from them again and don’t recommend them to anyone.

I ordered flowers for Mother’s Day that we’re supposed to be delivered on 5/11/2019. They sent me a confirmation email stating they had been delivered as promised. I called my Mother today, 5/12/2019, to wish her a happy Mother’s Day and asked if she received the flowers. She stated she had been home all day and they were never delivered.

I ordered the deluxe version of the cotton candy arrangement for my mother on Mother’s Day. The arrangement my mother received looked nothing like the pictured cotton candy arrangement on the website let alone the deluxe version of it. It looked like an amateur like me put it together in 1 minute with a few cheap flowers. Please don’t use this company. You’re better off going to a grocery store. At least you know what you’re getting at a grocery store verse this scam done by this company. Everyone’s mother deserves better than this!

Ordering flowers from Fromyouflowers.com for my wife and mother for Mother's Day. What they got was nothing anywhere near what I ordered. They were supposed to be delivered on Sunday Mother's Day. Paid extra for it to be delivered on Mother's Day. They were delivered a day early on Saturday. My mother didn't even get the flowers I ordered. She got something totally different just a few roses thrown in a vase. My wife's order was kind of what I ordered and she wasn't home so they left them with the neighbor and we just moved in that neighborhood don't even know the people. Luckily they were honest and gave her her flowers. Lesson learned will never ever use the service again. What a rip.

I ordered two bouquets to be sent to my mom for Mother’s Day and my grandmother’s birthday. I received an email yesterday stating they were delivered. I thought it was odd that my mom didn’t call me to thank me. I called her this morning to wish her Happy Mother’s Day and ask her if she received them. Of course, she didn’t. I emailed them and received an automated response for the one order and a totally different one for my other order that wasn’t even relevant to my email. I called them and had to repeat my problem twice and they offered a redeliver two days later. I had to ask what else they can do for me for my trouble to try and correct the situation and I received a whole 10% discount. After reading the reviews I am now afraid of what they are going to receive. Shouldn’t have even called them and went straight to my credit card company to dispute the charge for services not rendered. Never again!!

I tried to order flowers for my mother at work, for Mother's day, same day delivery. I ordered the flowers around 10am, well before their 3pm deadline. I sent multiple emails asking if the flowers will be able to be delivered before 5 as my mother leaves work at 5. No answers. I tried to call, was consistently put on hold for over 15 minutes. It wasn't until after 6:30pm that they replied, stating that nobody was there to pick up the flowers. Probably because, as I attempted to notify them, my mother left at 5. I tried to change the delivery address to her home address, this took 3 different email exchanges before confirmation of the delivery address change. I kept missing calls, being told to call back, and every time I called back I was again put on hold for over 15 minutes. I finally got an email stating they will deliver the flowers on Monday to her home, 3 days later than ordered, after Mother's day.

1 star is too many but it won’t let me leave zero. I purchase flowers with a balloon last Tue 7th to be delivered to relatives in Portsmouth NH yesterday, Sat 11th May for Mother’s Day and was absolutely shocked to receive a pictures of what they received. I paid $67.96 for an awful, sparse and wilted/DEAD handful of flowers in a jar. It’s a disgrace, I would not have sent a “bunch of flowers” like that to my worst enemy.

It was supposed to be delivered tomorrow, it was delivered today. It looked nothing like I ordered, which was supposed to be "cotton candy flowers" it had purple flowers, hot pink no light pink. The flowers didn't even look like the same kind. It was overall horrible. When I told them about it 25% refund and it wasn't even a full 25%!!! I wanted my mom to have the flowers I ordered not something a homeless person stole, they didn't even put a bow around the vase and yes I'm nitpicking because what I paid for I did not receive. Never go through this company, they don't care about their service or their customers.

They get one star because flowers were delivered... however the bouquet was sloppy, small, and looked nothing at all like what I ordered. I was embarrassed when my mom posted a picture and tagged me.... what a tacky daughter I looked like. Don’t pay the difference to get a deluxe bouquet.... what gets delivered looks dreadful and tiny. Never again.

Ordered Mother’s Day flowers on 5/8 to be delivered on 5/10, two days before Mother’s Day - to give a buffer as I know this is a busy time of the year for florists. The site was appealing as they use local florists to hand-deliver arrangements. On 5/11, the arrangement was still showing as not delivered. I called customer service and after 15 minutes on the phone the agent finally realized that the arrangement was sent UPS and was still waiting to be shipped.

I ordered my Mother’s Day flowers late this year because I was disappointed with the wrong flowers every year. Being that I can’t go hug my mom on this day I convinced myself that I had to at least send a bouquet. I was so upset when I saw a picture of what my mom had received. While I understand there’s a high demand on Mother’s Day, these did not in any way reflect the item I thought I purchased. The flowers weren’t even close & they absolutely were not worth the money I paid. My mother deserves much better. I don’t Ever leave reviews but this one hurt. So disappointed.

So I wanted to send my mother flowers so picked out what I wanted and paid. When the flowers were delivered it had no card and it looked nothing like the photo on the website. When I called it took over 25 mins to get anyone on the phone. Was promised money back but was only a small amount. Spent $60 and only got $12.99 back and $20 gift certificate that I will never use. It’s sad what was delivered looks like what you can buy at a market for half. Will never order flowers online anymore.

Customer service is not helpful. You may receive some flowers that were not what you ordered; even if you ask them to then cancel. This is very stressful and disappointing for events such as funerals.

I ordered flowers, gave a 6- day leeway and spent $70. THREE DAYS AFTER they were supposed to be delivered this horrible company tells me I can call them and they'll USPS a random replacement bouquet, again, already three days late. Their website offers same day delivery, yet they cannot deliver with 6 days notice? Never ever ever again.

While it doesn't look like the picture of what I ordered, my mother in law was thrilled. Happy to report that my added balloon and teddy bear were both included, as I see some reviews saying otherwise. Delivery was made on time and I received a confirmation email as well of the delivery. The only thing bad I can point out, other than the flowers aren't exactly as pictured, is that since placing my order I've received non stop emails from the company wanting me to place another order (spam). This was for Mother's Day and I placed the order a little over a week in advance. Overall I'm happy with my first experience using this company and I will use them again in the future.

I ordered sympathy flowers in pink and white roses according to the picture they showed on site, a very cheap basket with wrong flowers and horrible old looking flowers were delivered. They didn’t give me any refund nor didn’t redeliver new ones.

Did not get flowers I ordered. Ordered a bouquet called Blue Skies with blue, purple and yellow and what was received was completely different. This was for mother's day for my mother-in-law as I lost my own mother last year. I am so upset that they are not what I ordered.... Not even close.

I would rate less than 1 star if I could -- long story short, I placed an order for a Mother's Day delivery a couple weeks ago, with the desired delivery date today, 5/11 (the day before Mother's Day). I received an email the next day saying the delivery had been fulfilled - this was obviously incorrect, as I had set the delivery date to 5/11 and I confirmed with my mother and she had not received anything. I emailed their customer service department immediately, asking them to look into the matter - they assured me they would contact the florist and have an answer for me soon. Two days go by, no answer. So I follow up again with another email, asking if they'd found out what had happened. Again, they assured me they'd look into it and get back to me as soon as they knew.