fromyouflowers.com Reviews

This flower delivery system is the worst on planet Earth. They delivered a sad looking funeral arrangement instead of a cute baby blue arrangement I had picked from their website. Customer service was terrible and only refuted me $10 and I had paid $60 for this miserable looking arrangement they delivered. I was so embarrassed when I learned what was sent instead. Their excuse was that they did not have similar looking arrangement. My answers to them is this: Then don't advertise! This is a fraudulent site with no professional staff or customer service. Stay away at all cost. I wish I could give them a subzero rating! They are horrible!

I wish I had read these reviews prior to using this company. Don't order flowers from here. In my experience the flowers arrived 2 days late (for a special surprise) and were dead or dying when delivered.

I tried to place an order for flowers that their site said were available for same-day delivery, but I needed them delivered tomorrow (Jan 25, not Valentines Day or any other holiday). She claimed they couldn’t deliver them at any time tomorrow, even though their site said they could. I called twice and both times spoke to women who barely knew English, so it’s anyone’s guess where these scammers live and work.

I ordered a wreath of flowers for my sister's funeral. Since it is a morning funeral, I requested it be delivered the day before. Well it got there two days early, which means the flowers will be wilted and unusable the day of the funeral. I also requested a "sister" banner which was nowhere on the wreath. I will never use them again and will make sure that none of my friends do either.

First you have to understand that this company is just a middle man. Your arrangements will come from a local florist. If the flowers suck it's on the part of the florist. It's up to them to decide how much the flowers are worth at the time of the order. Honestly, you're better off taking a few minutes to search for florists in the area you want them delivered and just calling them yourself. They will take your order over the phone and you can use your CC. If you need to use PayPal that won't work. From other reviews it appears delivery can go can be hit or miss, especially for same day delivery which they really push. But if FYF doesn't get the info the local florist on time, problems will arise.

When I tried to order a $23.99 arrangement that the webpage said could be delivered, after putting in the zip code for St. Augustine, Florida, a red banner popped up that said there was minimum purchase of $39.99 required to send to this zip code. Nowhere on the original page or the product item page did it have any such disclaimers.

I ordered flowers for my sister's 50th birthday. I was called two days before delivery (on a Sunday at 8:30 am) to say the flowers I ordered were not available and was on the phone for over an hour to find an acceptable substitution. Then, on the day of delivery, I received an email from them saying the flowers were delivered, but the next morning I received another email saying "Sorry, but we did not deliver the order and will try again." I called the Customer Service and asked what was going on. They said they weren't delivered and won't be delivered until the following day (TWO DAYS after the scheduled date of her birthday).

I placed an order at 7:30 am online (1/23/2019) for a flower delivery to be sent to my daughter for her 24th birthday. Delivery was being sent to her job as a surprise (it's something she always wanted). I paid extra for expedited services to be delivered by 12 pm (my daughter leaves work at 4 pm), and guess what? At 4:10 pm no delivery was made. I called and advised them I want a full refund of my $59.00 dollars, they attempted to offer a 20% discount, of course I said no. I want a full refund. I am beyond upset, my daughter wanted something so simple and I could not make it happen for her because of the horrible services.

I ordered a $40.00 deluxe bouquet and 2 balloons at $5.00 each, paid $20.00 for delivery and an extra $6.00 to have it there by noon. What arrived for my 75.00 is about 8-10 flowers, a little tissue paper, in a vase, in a paper bag and one balloon.

I ordered a bouquet of flowers for my daughter in celebration of an event. I was so mad when she showed me a picture of what she received. It look nothing like what I had purchased. The grand total was over $57 and it looked like a bouquet I could buy in the grocery store. There were no roses and only about 1/3 of the flowers that were supposed to be in the bouquet. I called the company and they put me on hold and called the florist and said that is what the money value was that they sent. They gave me a 30% credit and I will never use this company again. Buyer beware! Very disappointed.

I ordered flowers that were guaranteed same day delivery. They accepted my order and charged me a surcharge for the delivery - a 35 dollar bouquet cost 20 to have delivered same day. Fine, no problem. Flowers did not arrive. Charge went through anyhow. Had to call and spend 30 minutes on the phone getting a refund. They offered me an upgrade to have the flowers delivered the next day instead of refund and then had to talk to "the manager" to get a refund.

I ordered flowers for my friend for her birthday from a beautiful arrangement online. While I was completely satisfied with the prompt and timely delivery, I was rather unhappy with the delivery itself. My friend sent me a picture of her arrangement to say thank you and there were a few things I wasn't satisfied with: 1. The reason I chose my arrangement was because of the burlap Mason jar -her flowers did not come with the Mason jar. 2. The daisies- there were few gerbera daisies in her arrangement. 3. The berries -there were holiday berries in the arrangement despite not being advertised on the website. 4. The card- I ordered a "happy birthday" card and delivered to her was a "thinking of you" card.

Ordered and paid for same-day delivery for a last minute anniversary gift. About 40 minutes after placing the order I received an email saying that it would be delivered the following day. UNACCEPTABLE! I called and the representative was not at all pleasant to deal with. It was difficult to understand them, and they continued to pressure me into having the order delivered tomorrow...which is NOT what I ordered nor would the person be at the delivery point tomorrow. Representative was not at all apologetic. I will never do business with this merchant in the future. Misleading and unprofessional!

I ordered a flower cake and balloons to be delivered to my daughter on her birthday. They were not delivered and when I called they said they were sorry and, "We completing the order." NOT acceptable. They ruined my surprise on her birthday and only gave me a 20% discount. I will NEVER use them again.

My same day delivery was never delivered... After THREE days they promised a refund. Eight days and bank says no refund sent to them. Am contacting AG, BBB, anyone I can. It's not the money, it's the poor (no) service and the lies.

Order placed 1/15 for 1/19 delivery. 8 am on the 19th site indicates scheduled for delivery. 11:07 am receive call from Yolanda over voicemail. Called right back & was informed flowers I ordered were out of stock. Indicated that if at least yellow roses weren't in bouquet to cancel my order & refund my money (this was after being on phone with them for 16 minutes). Checked their site again at 11:54 & it was indicated my flowers were already delivered, but confirmed by family they were not. Flowers finally delivered at 1:10 PM. I paid for deluxe bouquet & definitely did not get what I ordered. The yellow bouquet is what was ordered & other is what was delivered. Definitely disputing charges with credit card company & filing a complaint with the attorney general!

I bought what was supposed to be a surprise bouquet for my mom’s birthday. I received a phone call the afternoon it was supposed to be delivered, and the caller said the floral shop couldn’t find the address. I confirmed that the address was correct, then didn’t hear anything else the rest of the day. I naively thought the arrangement was delivered, and decided to check. It still said the arrangement was set for delivery that day, which didn’t make any sense because it was almost 11:30 PM at this point. I contacted customer service, and they made me check to make sure it wasn’t delivered, and then they informed me that their partner floral shop was closed for the day.

Don't waste your money. They won't get it delivered anywhere close to when they promise (and you pay for) and chances are better than not that it won't look as advertised. I typically order from 1800flowers, but I needed same day delivery for my boyfriend's bday on Tuesday. He finally got it at home instead of at work Wednesday night. Their customer service is also an incredible joke. I was refunded 3.24 on a 55.00 purchase and received nothing but canned responses to my inquiries... Save your money. Go elsewhere. I regularly order gift baskets for various occasions and I had considered switching to fromyouflowers but after the absolute disaster that was my one attempt at using their company, I will stick with 1800flowers or local retailers. If I could give zero stars I would.

I ordered two funeral arrangements that were delivered yesterday to Postell's Mortuary, for the service of Daniel **. When I arrived at the church today, I was not only disappointed, but thoroughly embarrassed. The dish garden was ok, though smaller than I expected for a medium dish. The peace lily almost made me cry. It was smaller than the medium I expected, the stems drooped, the flowers were turning brown and some of them were cut. Compared to the other peace lilies, as you can see in the photo, it looked like it was ready to be thrown out. Did you think I would never see it? I will never order or recommend 'you flowers' again.

I am very disappointed in what I received in my order. The flowers picture and explanation on the website were completely different from what was received. This funeral was for my brother and this horrible arrangement was delivered. Horrible quality and what is described in your flower arrangements aren't even in the arrangement. The arrangement is just carnations. Not one Lily in the whole arrangement. I have emailed them and I am sure I will not hear back.

This company ask you what day that you would like to receive your flowers and then fails to deliver and deliver. Now going on day 7 no flowers... I got them for my birthday. Will never ever order from this company again... Please do your research and don't give this company a dime of your hard earned money!!!

I got an email at 2:22 pm saying the surprise birthday flowers for my daughter were delivered at her workplace. So I was surprised when I spoke to her that she hadn't received them. Surprise ruined. After making phone inquiries they were finally delivered. But the arrangement was so sparse. Greenery looked wilted and not as many large flowers as shown. I will never use them again. The florist FromYouFlowers used is Facet in Austin, TX. Never again.

I ordered 2 items and pay addition fees for each item for same day delivery as well as 4 hour expedited delivery. They were not delivered in 4 hours, they were not delivered the same day, and they lied by saying the driver attempted but the business was closed. The business is open all day and was open until midnight. There is also security guard. They made no attempt to contact the sender or the recipient. When I called they said the item would just be delivered the next day, put me on hold, and then hung up. The items were still not delivered by 1pm the next day. The company never responded to my calls or complaints.

I purchased flowered on December 28, 2018 for a celebration of life service. They were not delivered so I disputed charges with Amazon. Amazon said to contact fromyouflowers and they send them a dispute letter and ccd me. It took a second dispute email to Amazon to help with this refund. Sheryl **. supervisor said to drop dispute and she will send upgrade arrangement to the home. She stated she can't issue a refund with a dispute on account. She repeatedly tried to get me to drop dispute. I have a charge but no flowers so I kept the dispute. She sent pictures the next day of flowers on a desk and a card with the deceased name on it. The photo was not time stamped. It just look like flowers taken on someone's desk.

This was the most disappointing, most embarrassing gift I've ever sent. Who puts cheese its in a gourmet basket? There was hardly anything in the gift basket worth over ten dollars total. Come on guys, you're usually better then this.

Flowers came same day as directed and looked exactly the way they did in the photo. All of the bad reviews got me scared as I checked the reviews after I had ordered, but it works well in Lancaster PA.1

I ordered the Sunrise Bouquet. It was delivered in a timely fashion, but looked nothing like the picture. Seemed to lack many flowers and looked like a kindergartner put it together. I am so sad because it was a thank you and I wish it was better prepared.

I ordered flowers at 11 am, they guarantee 4 hr delivery, it’s now 9 pm and they still haven’t managed to get the flowers there. You have to wait forever on hold before they anwser then have to wait forever for your refund!!! They try to confuse you into agreeing for partial refund but you have to insist on FULL REFUND! They have strong accents so it’s hard to understand them to begin with. Awful! Do not waste your time!

2 times I used this company and I can say both experiences were the worst. The first time the delivery was a day late after I paid for same day delivery and at this moment I am waiting for a late delivery that I may not receive. This place is some **. I will never use this place again. I would recommend everyone go elsewhere.

I am currently mourning the death of my beloved grandmother. It is devastating using a loved one, especially one you are so close to. For her funeral service, I ordered an open heart standing funeral flower display one week in advance. The day before my grandmother's funeral I get a phone call at 3:30 pm saying that they did not have the standing flower display ready and they would not have it ready in time for her funeral at 10 am the following morning. This was the last thing I wanted to hear, especially when I ordered it one week in advance which is plenty of time to prepare. Instead they said they would have a basket ready that was equivalent. I am sorry but there is no equivalent flower basket to a standing heart display of flowers.

I ordered the Southern Peach Bouquet for my daughter's birthday. This was to be delivered to her at work the following day. The flowers arrived and the process was simple. The issue is the flowers that she received were almost dead and they were not peach at all! Two very bright pink roses, some with white flowers that had more brown than white and were already falling off. All of the greenery was dry and crisp and almost dead. The succulent was not what it look like in the picture and that too is not healthy looking.

I tried ordering two dozen red roses on 1/3/19 to be delivered on 1/5/19. The order online never went through and I had to call it in. Not a great customer experience because we couldn't understand one another and dictation was never able to be confirmed as correctly written. I never received an update the day of delivery and had to question to recipient whether they were received. Embarrassing! They, of course, did not receive them so I called customer service who said they tried delivering twice and no one was home to receive them. That's either a lie or they were at the wrong home because the recipient works from home and was there the entire day.

I ordered get well flowers for a friend. I paid $65.00 for the upgraded deluxe bouquet. It should have had at least 24 roses/flowers. When my friend sent me a thank you message she sent me an image of the bouquet. It was nowhere near to what I had ordered. It had 4 roses and a bunch of green leaves. I could have put that together for 20.00 bucks. I called and they wanted to offer me a 20% discount for next time. There won't be a next time, I insisted and got a full refund.

If I could give this company zero stars I absolutely would. I ordered flowers on 1/7/19 for a birthday and paid the same day fee. I never heard from the person I sent them to as a surprise which I thought was strange. I called the birthday girl the next day to see if she had received anything from me and she said NO!! So I call the customer service number and spoke with someone who said they would try and contact the florist. Long story short they couldn’t get in touch with the florist via phone but said they would send them a message.

The same day claim is a myth. It was ok when more than one birthday arrangement arrived a day late...I could live with that small disappointment. But when it takes 3 days to let you know a funeral arrangement was not delivered and the 4th day being too late to correct this situation...it is just completely unacceptable. I've never been so heartbroken that a family I care deeply for will never know our family intended to share in their loss and offer our love and support. A funeral is a time sensitive request and they should have let me know the same day that they would not be able to handle this so I could have done something different. The moment is now gone forever. I'm not angry...I am broken down in tears.

DO NOT USE THIS COMPANY 1/7/2019!!! I ordered flowers for my parents for Christmas. They were supposed to be delivered on 12/21/18. My parents NEVER received them nor did the company contact me. I contacted them on 12/22 and they GUARANTEED delivery on 12/24/18. Again the flowers NEVER arrived and I was not contacted about the delivery. When I called for a refund they had to contact the florist, which no one ever got back to me and the flowers were delivered almost a week later. Again when I called for a refund the company told me all they could do was give me a $15 and some change refund on a $66 order. Oh yeah, and a $10 credit as if I would ever use them again.

WORST COMPANY EVER, DO NOT USE THEM! I had planned on spending my sister birthday with her but I was not able to travel out of state to her so I decided to order and send her flowers, I did so early morning, Jan. 5th. 2019, her birthday, they were suppose to be delivered within 4 hours, yes paid extra for this service, her daughter made sure she stayed home all day so she would be there for her surprise, by 5 pm I called the company, they assured me they were out for delivery, by 7 pm still not there so I called again. The operator informed me she couldnt get in touch with the florist and would call me when she did. Well, it's almost 3 pm Jan. 6th the next day and still no call. This is so disappointing and heartbreaking. Not only could I not be with my sister on her birthday but this company ruined it completely!!! Please do not use this terrible company, they dont care!!!

I ordered a premium funeral heart flower. Was assured over the phone it would be a large decent size. Paid close to $200 with discount. What came was a total embarrassment and lie. It was so small compared to the picture and details I was given. It was about the size of 8x11 inch paper. I was lied to, jipped. Fromyouflowers will only refund me 50% of my money. I told them what they sent me was a lie!!! Fraudulent advertising. Fraudulent sales. Fraudulent overall. I told them to come back and get their embarrassment of a lie and give me back my full refund. They will not! Even with the 50% refund, it is still way over what I would ever pay for an embarrassing lie! Never order from them ever again!

My family and I decided to order a sympathy plant. Another family member’s who had an in-law pass away. I chose to use fromyouflowers.com because they offered same day delivery and expedited shipping. I almost didn’t order from them due to the $14.99 service fee/shipping fee but had received a coupon code for $14.99 off later that night and decided to go through with my order. I place my order at 7:30 AM Wednesday morning and paid for same day delivery and expedited delivery before 12:00 PM. As I’m awaiting my order to arrive which hadn’t arrived by 1:30 PM, I receive an email from them at that same time stating they couldn’t do the delivery before 12:00 PM so I was refunded my expedited delivery fee. I called to make sure that was my flower was still going to be delivered the same day and was initially told yes. It would arrive by 6:00 PM.

Ordered an arrangement of flowers for my Daughter on a Thursday, after 3:00 pm. They were delivered very promptly the next day before 2:00 PM. The arrangements was beautiful, flowers were very fresh, and delivery was very prompt. I would absolutely order from them again. My all around experience with this company was perfect.

My husband ordered me flowers which arrived dead and nothing like what he had ordered. Called and was told if the flowers are truly dead a new bouquet would be delivered. Hours later no delivery. Called again and you just get the runaround. Horrible business etiquette! Would definitely not recommend.

This is the third time I have ordered from this company. The first time I had problems as well but I let it slide. The second time they were delivered as ordered. The third time I am still waiting on delivery for the dish garden for the passing of my friend's grandmother. They were supposed to be delivered on December 30. Today is January 2nd and they are not delivered yet. Received a call, called right back and was on hold for over 5 minutes for them to tell me the issue. Will not order again and will demand my money back if they do not upgrade the garden like they said they would.

These people are nothing but liars. I talked with 7 different people and 2 supervisors from 8 am till 4 pm. The day of my father's visitation I ordered over 450.00 worth of flowers to be delivered to the funeral home. I was running back and forth from the funeral home to my home because one rep would tell me they were delivered to my home, then the other would tell me they were delivered to the funeral home. This place is "WORTHLESS". Don't waste your time. You are dealing with overseas agents that have no clue what they are doing and will tell you what you want to hear just to get you off the phone. I ended up with NO flowers.

I ordered a standing spray for my brother's funeral. I paid for the PREMIUM spray to ensure that the arrangement would be fuller and even more beautiful than the picture on their website. When I arrived to the funeral home, I was appalled to find that my arrangement was the smallest and most basic spray there. It had the most minimum amount of flowers and plenty of empty space mixed with hideous greenery. It was so underwhelming that I contacted them in the middle of the funeral because I was so disappointed and angry at what I received. I'm only giving a 2 star because they did respond apologetically and gave me a 30% refund. However, even with the 30% refund, I still overpaid for what they provided. I'm aware that they subcontract but I will NEVER order from them because I don't want to risk receiving another arrangement from the underqualified local florist they used.

I purchased a arrangement for my sister for Christmas. I was appalled when I saw what she received! The white flowers (lilies) wilted within two days and the roses lasted three. The pines in the flowers were so dry they constantly fell onto the table. Although I couldn’t afford the premium, I went with the deluxe. Here is a breakdown of how I ended up paying $74.87. $64.99 with a $13.00 discount. 14.99 service fee. $2.99 same/day weekend fee. $4.90 sales tax which adds up to $74.87. I sent flowers to my son and his wife in Colorado for the same price and they were beautiful. I wish I knew what florist did this arrangement because I would never use them again.

If you have anything important to be delivered stay away from this company. Total scam and would not give us the florist's name so we could try to contact them to possibly get flowers there before the funeral service!!! I ordered this for my mother. This is the letter that I sent them after they sent this... "Thank you for your recent order. We are pleased to inform you that your order going to the service of (deceased name) was delivered December 26th as requested. Thank you again for choosing From You Flowers. We look forward to serving you again!"

On Dec. 24, 2018 I placed an order with "FromYouFlowers.com" for a simple arrangement to be delivered on Dec. 26. On the 26th I received an email notifying me, because of my order, of a $12.19 credit for a future order. The 26th rolls around and a 1:30pm email states that the item I ordered was unavailable and THEY would choose a substitute item "in order to complete the delivery in a timely manner". An identical email was received but time-stamped 2:42pm.

You can't trust the company, they don't deliver your orders. I placed my order on 12/28/18, check back at the end of the day, and my order wasn't delivered! They promised the same day delivery, but they are not honest!

I ordered two floral arrangements on Dec. 17th to be delivered on Dec. 21st to her Assisted Living Facility (her first Christmas Not in her home in 83 years) and Dec. 21st was also my father's anniversary of his passing 12.21.16. I ordered my mother an arrangement and the staff a dozen red roses. The florals did not arrive on the 21st - nor the 22nd - nor the 23rd but on Dec. 24th and all dead but maybe one Lily and One Rose. The dozen red roses for the Staff were wilted horribly.

The service, punctuality & freshness, along with beauty of their floral design is what saved them! Otherwise, I would have found myself embarrassed for the lack of unique & creative thought that went into their art, because with such obvious talent, it seems to come off like laziness, especially offering the little overly expensive, dollar store add-ons at the end of ordering your floral arrangements! That almost seems like a red faced apology, while trying to steal unearned money from your wallet!

I ordered flowers for same day delivery from Fromyouflowers.com, however, I got an email saying my flowers were delivered. My friend lives in a building with a doorman and nothing was logged in. So I called today (12/27/18) and they said that they will resend the order out. Fromyouflowers' website says delivery should arrive by 6 pm. I called around 7:30, still no flowers... Are you kidding me? So I just called a few minutes ago, it TOOK ME 20 MINUTES ON THE PHONE... Why? Seriously? The customer service agent kept calling me "Sweetie." I did not like it at all, but I ignored it. After being on hold for a long time, I finally just asked for my money back. I should not have to keep calling to find out where the hell my order is. It wasn't cheap!

I ordered flowers for sick friend on Christmas. Due to be delivered the 24. I got a call 3 days later that the flowers were never delivered! Then they are calling me at 9 am to tell me this and say they will be delivered tomorrow? Not today? Then they want to offer me 30% off, for flowers that were never delivered, never notified and they say 100% satisfaction guaranteed. Then I was told the manager would call me back, a lie, told they would then be delivered today. A lie. I understand anyone can make a mistake, so one day late I would have been ok with, but now this is ridiculous. They are dishonest, and unprofessional. Much better businesses out there to support. This was a nightmare. Still to this day no email confirming anything, or telling me my package was not delivered... 4 days later.

The Flowers were not delivered until 4:10 pm when they were supposed to be delivered in the morning because I paid for the expedite delivery. I also paid for a custom vase and I provided you with the picture and the reading in the top of the picture. Instead you send a vase without the picture and note I have provided. I am extremely disappointed at your service. You have managed to ruin a special moment.

Delivery of flowers were exactly on time, not exactly what I ordered but the company was very kind and responsive and sent replacement flowers on time again exceeding my expectations. Also a gift card and discount. They made a 98-year-old granny very happy, thank you. Will be using again.

On Dec. 12th, I ordered a dozen roses and box of Godiva chocolates as a Christmas present for my sister, to be deliver Dec. 21st. Dec.21st a box of dead flowers was delivered with no chocolates. I called (waited on hold for 56 minutes) and was given an apology and told that the best they could do was resend flowers and chocolates Dec. 27th but they would give me back a partial refund. When Dec. 27th came, I called to get a tracking number and was told there was no order scheduled. I asked to talk to supervisor (I got some nasty man named Kevin) who told me that the best that could be done was that two dozen flowers and the chocolates could be sent by Dec. 28th. I asked why wasn't my order resent Dec. 27th as was promised prior, he said he wasn't on the phone and didn't know but if I didn't want what he offered he was going to refund my money. He did get nasty on the phone.

Ordered a flower arrangement & Christmas goodie basket to be delivered to the same address. Had to call in to place the order because the website wouldn’t let me order the items together and their policy for delivery has to be at least $50 (which with both items the minimum was met) so they delivered 2 of the same flower arrangements with deflated balloons and no goodie basket!!! When I called to correct this (same day as delivery) their response was, "Sorry all we can do is refund 30% of the cost for the wrong item and send a $20 gift card." I will not order from them again.

I ordered flowers on Christmas for next day delivery in Philadelphia, PA. I even expedited the delivery for the morning time today! I called them at 11 am and asked if we are still on schedule for delivery before noon. I informed the woman that I read their disclosures and that I was supposed to expect a phone call if the delivery could not be met (since it was 11 am). I also asked her why I was charged for "same day/weekend delivery" when I ordered flowers for next-day delivery. She said that's their delivery fee - I also explained that it specifically says "same day/weekend delivery" and she said again, that's their delivery fee.

I paid 64 dollars for an arrangement shaped like a Christmas tree, with roses, fir boxwood etc. What was delivered was a widespread arrangement that looked thrown together with roses and fir branches, fake red berries and a couple of candy canes. I complained and they offered me 12.94 (20 percent). I emailed back stating I was extremely disappointed and understand there is a cost, but I am only willing to pay 32 dollars to cover that cost. I have not heard back yet. DO NOT order from them. They use poor quality florists but charge for high quality.

I ordered a beautiful flower arrangement in a Christmas sleigh with a ribbon to be delivered on Christmas Eve to a family member who was hosting dinner. When I arrived I noticed some flowers on the table but dismissed them because they weren’t in a sleigh. When I looked closer I noticed the card on top was from me. I couldn’t believe I paid extra money for a sleigh and bow and they didn’t even get it. I emailed the company and asked for full refund. They ignored my first refund request and after a second request offered me 20% back. That is essentially the shipping cost or less. I’m furious. Don’t use this company and review other companies before purchasing.

Placed order 12/23/2018 for delivery before 12 noon on 12/24/2018. Even paid substantial amount for expedited delivery. Contacted company for first time on 12/23/2018 when my receipt did not have expedited delivery time as requested. Even offered to allow delivery on the 23rd instead if the 24th was problematic. Assured me delivery would be as ordered on the 24th before noon. By 12:30 pm no flowers. Again I notified them that they did not deliver or contact me. They were apologetic and said they were refunding the expedited fee but would deliver still on the 24th. By 5pm still no flowers.

I was in a hurry, so I only looked at the reviews on the company's website (stupid, I know). They said they could deliver for a rush charge, and then did not deliver. Check Consumer Affairs, BBB, and Yelp before using them. And then don't use them.

I am so very mad. Do not use this company. I paid over $100 for same day delivery and sat here all day with my husband. Waiting. They called 11am to ask if we were going to be home from florist and I said yes. We had deliveries from Amazon, Walmart, Target today on Christmas eve from 8am as late as 3pm, we have both sat here all day long and no floral delivery. Called, they said the florist said "they attempted". They are liars. No one attempted, we did not even go outside to garage - nothing. They just lied. Never use them again. I should have known - saw crappy reviews, I will call American Express and dispute. Bad customer service also.

Do not order from here. Company has over 600 negative reviews all for product to delivery service. Poor automated service and poor human customer service. I was given false expectations for delivery. I also received email responses that didn’t make sense to my questions I was asking. I should have read the other 600 reviews before ordering... lesson learned. DO NOT KNOW WHY THEY ARE STILL IN BUSINESS. To complete review I have to rate them 1 star but not worthy of that either. BUYER BEWARE!

resolved my problem for the most part.

I ordered a large funeral wreath 2 days in advance for $115.00. Online price jumped up 20 dollars after I signed up for "free" delivery, and I still had to add an extra 4.99 for morning delivery before 12 noon in time for visiting hours. Shady Business! On the day of funeral the flowers were nowhere to be found. My call at 130 pm to FromYouFlowers lead nowhere, as their local floral affiliate did not answer their phone and they would not tell me who the local affiliate company is. The online tracker showed that the flowers were on a truck somewhere, but the funeral visitation had already started. I sent an email to document my experience at 1:45 pm.

I was totally disappointed with the flowers that were delivered to my sister and her husband. They looked nothing like the arrangement I selected. When I called to complain, their response was that they sometimes have to substitute flowers. Bottom line, you get what they send no matter what you select. I will NEVER use them again.

I ordered flowers for my mom's birthday. She NEVER Received them! Very disappointed in with this company. I have never placed an order with a florist, and the recipient not receive their flowers. This company needs to change their operations and way of doing business. Very disappointed.

I ordered a dozen of white and red roses with candy canes for my aunt for Christmas. The roses looked dyed, no candy canes. I paid extra for a red vase and didn’t receive the correct vase. I will never order from this sight again. Very disappointed. But the dyed roses did arrive on time.

I ordered flowers for a birthday gift for my sister-in-law on a Thursday. They were supposed to be delivered on Friday (her birthday). I called on Friday evening to check on the delivery and I was told they were going to be delivered on Saturday. Well, it's Saturday evening and no flowers. I called again and have been on hold for 45 min. (So far). When someone did come on the line, they asked me if I would like to order a "re-delivery" for 5 days from now. So... They canceled my first delivery? They are keeping my money? I continue to wait while they look for a supervisor. Never again.

There is false advertising on here. I gave them a week advance notice to deliver my product while they are here advertising next day delivery. My product was substituted because apparently it wasn't available but that is described very discreetly and the least they can do is notify you and see if you actually still want the gift that you are putting thought into for someone. Just terrible. Never again. Unreliable and shady business.

I ordered flowers 2 weeks in advance for my mother's birthday! I paid $88 for a deluxe bouquet of roses and carnations. Not only did it take 5 days after my mom's birthday to send the wrong flowers, but they haven't even offered to refund my money, even though I asked for a refund. They sent a $40 maximum prized bouquet of cheap wilted flowers to a 2nd address they requested. I'm disgusted and angry and I will NEVER use this broker again. I am going to review them anywhere I can and I will WARN EVERYONE ABOUT THE CRAPPY SERVICE THIS "COMPANY" DOES.

I wanted to do something very special for my daughter’s 25th birthday. I asked our family friends and relatives to send her flowers. We all live in different cities, so I sent them a link to this site, flowersfromyou.com. I wish I never did. We all ended up ordering a LOT from them. ALL flowers arrived late and they ALL looked very different (in a bad way) from the pictures. And, of course, they were ridiculously expensive. I am attaching here photos of those pathetic “flower arrangements”, next to a roll of paper towels, for size comparison. Each of them cost about 35-40 dollars! I feel embarrassed because I made my friends and relatives overpay for low-quality products. I will never, ever use this service again and I urge others not to get into the same mess as I did.

I called early yesterday, December 20, 2018, to have a large funeral spray delivered to a funeral home in Long Island, New York. I paid the extra fee to have them delivered the same day. I also called to make sure that they had the order. Prior to the first viewing at 2:00 PM, the flowers had not arrived. I called again, and I was informed that the flowers were on the truck and they would arrive within an hour. At 4:30 PM, I received an email from the company stating that they could not find a vendor to fill the order. I was crushed since I knew there would not be too many flowers at the funeral home. No provisions were even attempted. Don't know how they stay in business.

I ordered 2 days prior to the funeral and they confirmed my order. And on the DAY of the funeral they called and said they were unable to connect with a florist and have the flowers delivered and they (the family) never got flowers from me. I was heartbroken. This is their JOB!! DON'T USE THIS COMPANY. They offer no resolution except a refund. Truly sad.

I ordered pink flowers in a pretty blue vase with a butterfly pick and when the flowers arrived for the recipient they were purple and white, a different vase and no butterfly. The flowers were nice but not what I ordered. I was very disappointed. I asked for a full refund but was only given half back. Customer service was quick to respond which was nice, but I won’t ever be ordering from there again.

When I viewed my order, it seems that it kept deleting the free shipping and added a Google discount, which was less than the free shipping. I kept hitting back to refresh and after that didn't work, I had to delete the item and re-order. The flowers were to be delivered 12-19-18, I called my parents at 6:30 pm and the flowers were not delivered yet, so I called you and the gentleman on the phone was rude, I felt like I was bothering him to check on my order. He placed me on hold to call the flower store. He then got back on the phone and told me he would email me when the driver got back to the store to confirm delivery.

This is hands down the worst flower service I've ever used. They charge you for same day delivery, but it will not happen. They cannot tell you what the actual status of your order is, or where it's even coming from. Customer service is atrocious. You are throwing your money away using them. Call a local florist and save yourself time and money.

They took your money but never deliver your order! They wrote to my friend that I received my present, but this is a lie! My friend didn't get a refund of the money at all! This is the worst experience I've ever had dealing with an online order of flowers.

This company service has been the worse. You pay for same day delivery that they do not accomplish, items say delivered when no one received them! All they say is sorry when you call to see what happened and, "ew can send you a $20 gift certificate," like I told the representative is the principles of a company that counts not what they are offering for their bad service. I had to call about 4 times to get an answer and still nothing, you also cannot speak to anyone higher in management and the representatives would not disclosed their names for your reference!

The picture you see of what you is not what you will receive. Please be aware. Very dissatisfied with the final product. I also chatted customer service and after every line immediately they tried to close a chat. I could not even read my sentence and they were like, "Anything else I can help you with." Dont waste your time or money. Not worth it.

I am EXTREMELY DISAPPOINTED with what was sent compared to what I ordered. What was sent is not even close to what I order OR worth what I paid. I ordered the Holiday Splendor Deluxe. What was sent was a dinky little arrangement I could have made myself. I always liked that they offered different looking arrangements not the same old basic bouquet in a vase. I have ordered from them several times and have always been happy with what was sent but this was unacceptable. When I order floral arrangements I specifically choose arrangements that DO NOT include Gladiolas or Easter Lilies as I hate both since they are typically FUNERAL FLOWERS and they don't smell that good. All around the arrangement that was sent are Easter Lilies. This was for a birthday, "happy birthday! Here are some funeral flowers for you."

It is a totally fake advertising. Their pictures do not look at all of how your bouquet will look. You pay triple the price for a bouquet which is not worth more than $10. Save your money and stay away from this company.

I placed my order Sunday, December 16, requesting same day delivery. I received an email stating that the flowers had been delivered. After having a family member confirm that the flowers were not delivered, I called customers service to be placed on hold the first time then disconnected then to call a second time. Speak with an associate and being told that my order would be delivered on the 17th. I asked why did I receive a confirmation email then? I was then told that the truck had already left before my order was placed, this still does not answer my question why I received the email later in the afternoon stating that my order had been delivered.

It's been my second purchase with them and all I can say is that it has been a great service. I see reviews aren't so good, maybe bad luck or the area, but here in California it's a great service and I do recommend it. I will keep doing my floral arrangements with this company. Thank you for your excellent service.

I ordered flowers on Dec. 15 and chose the date for them to be delivered on Dec. 16, the day of my daughter-in-law's birthday. I heard from her on the 15th, thanking me for the flowers. This wouldn't have been so terrible, but it wasn't what I requested. Then she sent me a picture and I was horrified to see the amount of greenery spilling out from the poorly arranged flowers! It was so over-the-top with greenery, and looked nothing like the beautiful display on the website. I was embarrassed by the look of them, but thankfully, my daughter-in-law was grateful for the surprise and thought that was put behind the gift. This company does not know how to arrange flowers and does not know how to follow customer instructions. Very disappointing.

Delivered ‘Bouquet’ was only 12”x12” in size and listing states 25” x 22”. I paid extra for PREMIUM, what was received was worth MAYBE $20 and it cost me $69. It did deliver the same day I ordered it on. So that’s something, but not enough to make up for the poor quality of the arrangement. I have asked for a partial refund and a new arrangement delivered, but we’ll see if that happens. This company should be shut down. I wish I’d researched this company before ordering...

First of all, I paid extra to get them delivered before 12 but they didn’t come till exactly 5PM! I ordered them for a friend and she almost missed them because they were so late. Then, when they arrived the flowers looked NOTHING like the pictures. SAVE YOUR MONEY!

I ordered flowers to be delivered the same day for a friend who had just had surgery and I called 4 times throughout the day to make sure they were getting delivered because the tracking never changed from the time I ordered. I ordered them at 8 AM and was told they would be delivered before 6 PM. They never were and they claimed they were not going to be delivered until the next day. I paid extra for same day delivery and called how many times to make sure they would be delivered and they lied to me. DO NOT ORDER FROM THIS WEBSITE. Complete ruined my day.

Ordered flowers for my wife to be delivered to her at school. This pathetic company didn't deliver the flowers on the scheduled date and argued about refunding me my money. Do not order from them! Save your money!

I have ordered flowers to be delivered on specific day. I was told that those will be delivered before 5pm. One hour before delivery time, I was told that I will be getting the delivery 3 days late. Upon talking to customer care, they told that they cannot do anything and will be able to process order only after 3 days. THEY HUNG UP THE CALL ON MY FACE as well. HORRIBLE SERVICE AND HOPELESS CUSTOMER CARE. Please don't use their website if you don't want to spoil your special day.

We ordered a bouquet of flowers for our granddaughter that had just had foot surgery. Because it was so close to Christmas, we ordered the Peppermint Bouquet and the bouquet looked nothing like the picture. The flowers were to be all red and white carnations with a pretty bright red vase, just a little splash of greenery, here and there, and a large red/white striped bow that looked like a candy cane type striped! The bouquet she received had 'lots and lots' of greenery, some pinkish and white carnations which may have been ok, if there had been more red and white flowers and less greenery. Then it did have a few red and white small carnations, and "a red plaid" bow. It certainly did not look like the picture you advertise as a Peppermint Bouquet!

I sent an arrangement to a friend in the hospital yet she did not receive them. I emailed customer service yet no response. A week later I call customer service to resolve the issue and was placed on hold for over 20 minutes only for the customer service representative to question my claim of them not being delivered. He told me that I could go pick them up at the hospital 3600 miles away after they have been sitting for over a week. Eventually he agreed to email me a gift certificate. I was expecting it to be for the amount in which I spent on the arrangement but nope, $20. I will never consider this company again as anything other than bad business. I STRONGLY ENCOURAGE YOU TO SEEK ANOTHER FLOWER SERVICE.

I ordered flowers for the death of a friend's mother. The flowers delivered looked nothing like the bouquet ordered and to top it off the flowers themselves looked days old and were actually drooping. I complained and was assured they would redeliver a new bouquet the next day... They did actually send a new bouquet the next day but it looked worse than the first one! When I complained about it again I was given a $20 coupon for my next order... As if I would ever order from your company again!!! Terrible, terrible experience!

I ordered a flower package with chocolates and a bear. Nowhere on the website did it say that apostrophes do not show up and they put random characters in for them. The card was delivered to my girlfriend's house like that while I was away surprising her with them. I went back and forth with the customer service email for hours trying to get a new card. They emailed back with 30% off first then $10 off and finally told me they couldn't mail a new card. When I told them they were going to get a bad review they then turned around and told me they would mail a new one.

I have ordered from this company twice. Once for my grandma in Georgia (I am in California) and once for the school I work at for 6th grade graduation ceremony. Both came on time, beautiful, and reasonably priced. They do not do custom orders, but it's ok because they have a large beautiful collection of flowers offered. They often have discounts. The flowers shown are the deluxe, so be aware of that when choosing. They have regular, deluxe, and premium options which offer a bigger better flower arrangement than the one shown. Would recommend.

Misleading advertising! The original search engine link stated, "hand delivered in 4 hours." After choosing this link, even though I was shopping for flowers on Sunday afternoon, each floral arrangement was labeled as "same day delivery." In the cart, the only available delivery was next day.

I ordered a SAME DAY delivery service for flowers for the death of my friend's infant son. I made the order at 5 am in the morning. I received an email at 2:50 pm that the order couldn't quite be filled exactly so they made substitutions. By 9 pm, 3 hours after their website says deliveries would be made, the flowers still had not arrived. I made several calls to their company and a number of emails. Finally, I was given a full refund and an "apology note". Really? For trying to send flowers for the death of my friend's infant son? Unbelievable.

I ordered same day delivery at around 7:30 in the morning, and about an hour and a half later they told me my flowers wouldn't be delivered until the next day. I waited all day the next day for the flowers. No show, no notification, nothing. I wait another day, thinking maybe they weren't able to get into my apartment complex. Nothing. It's been about a week, and the flowers have still not been delivered. At this point I thought it was actually a scam, but it seems like others have ordered from these people and actually gotten a product. If they don't service people in my area, I would have preferred a notification and refund instead of radio silence and essentially running off with my money. Do not buy from these people.

The flowers I ordered for a family member out of state were delivered on time (not even 24 hours after ordering) and were better and more full than pictured! As many know, this is a rarity in the flower delivery business. Very pleased! Will give them repeat business.

I was trying to order a nice Christmas bouquet for my mom's birthday. Ordered in plenty of time for delivery 2 days out and received an email at 3:45 pm the day of delivery to let me know my order will not be filled and the next business day (the day after her birthday) would be the soonest they deliver. So they credited $3 to my account for delivery fees and then delivered as promised a day late. My mom sends me a photo of a messy clump of green bushes and about 3 total flowers. This looks NOTHING like the picture from which I ordered... NOTHING. I have since called to which they apologized and offered to send another arrangement out. This one will be delivered tomorrow, I can't wait to see what it looks like tomorrow. Stay tuned. :)

I ordered the flowers about 2 days before they were supposed to be delivered, and paid for expedited shipping so that my mother could receive them before 12 PM as I didn't know if she had anything planned. Day of her birthday, it was 12:30 and she hadn't said anything to me yet, so I checked the tracking and it stated that it wasn't delivered yet. So I called the 800 number and spoke to someone and they stated they were going to give me a refund for the expedited shipping, fine.

This company is horrible. I ordered flowers for my Fiancée’s birthday. I chose the one called cotton candy and I decided to go with the premium. The total cost said it was $ 47.99. They told me delivery charge was $2.99. As I was checking out they asked if I wanted expedited delivery for $4.99 and they guarantee delivery by noon. I thought it would be $4.99 they did not say the charge was additionally that price plus the $2.99. Then they charge a $14.99 handling fee. They bait you with what appears to be a better price than everyone else but at the end you pay just as much.

Do not order from this place. The order was A DAY late and the subs they made for the products were unacceptable. I ordered a plush bear with 6 colorful balloons for delivery to a child in the hospital and I got a stuffed DOG with three balloons that were all the same. Ripoff. Customer Service is a waste of time, it is outsourced to somewhere overseas and the people barely speak English and their attitude is terrible. DO NOT order from this company. Stick with 1-800-FLOWERS. I tried "FROMYOUFLOWERS" to try something new. FORGET IT.

Flowers were ordered at approx 10pm the night before the desired delivery date with the options given for same day delivery AND expedited delivery to have the flowers delivered before noon on that day. Flowers were never delivered. Did not receive an email telling me that they couldn't meet the expedited delivery time with the option for me to cancel the order until 105 pm on the day of scheduled delivery. Too late for me to go with another company for the occasion. I was advised that the flowers would still be delivered that day if I decided to keep the order. I did. 515 pm the day of scheduled delivery, still no flowers. I called customer service who refunded half the total cost to include the expedited fee and was told they should be there by six. Occasion officially ruined. Thanks fromyouflowers.

However, what I received was NOTHING like what I ordered. In the site, it said the bouquet was supposed to include a few big lilies among roses and a few other flowers. Well, it didn’t. It barely had flowers at all. So I basically paid over $50 to get a few half dead flowers that were shameful to present to my mother, who is a big flower fanatic. Unbelievable. Do NOT order from this site! You will be ripped off!

I paid $80 for flowers to be delivered to my best friend with balloons and the flowers that were delivered looked NOTHING like the "deluxe" bouquet I purchased. It was a cheap bare assortment and was embarrassing to give. It was supposed to be Christmas themed and it looked nothing like the picture they advertised. I'm disgusted. How is this place not shut down?? I wish I would have researched reviews before touting this site. DO NOT ORDER FLOWERS FROM THIS PLACE!!! GO ANYWHERE ELSE!!!

I am absolutely unsatisfied with the delivery, product and customer service. My husband is overseas for work and ordered a "Golden Elegance Christmas Tree" to be delivered to my place of employment. What I received, is nowhere near close to what was shown in the advertisement. I received a clear glass vase (not golden vase as shown and described) with a flat bouquet of flowers just thrown together carelessly. My husband paid a lot of money for these flowers and what I received is absolutely unacceptable and nothing like what was advertised on the website.

Unreliable company. Sent wrong flowers and never did redelivery as promised. Also never contacted me back (I called them and they promised to call me back when they get more information). Then gave me refund $11.98. It was a gift for mother in law, flowers and arrangement not even close to what was on the website and the size is definitely NOT DELUXE! DO NOT ORDER ANYTHING FROM THIS COMPANY!!! THE WORST COMPANY EVER. Will never recommend you to anyone!!! P.S. Photo of flowers is attached.

Ordered a bouquet made to look like a Christmas tree last year because a regular tree wouldn't fit in the small apartment we moved to. When the order had not arrived after two days from scheduled delivery date of Dec 21, I called to see "what was happening". It took 4 calls and an hour's time to even speak to a service rep (call was repeatedly disconnected). Then I was told the subcontracted florist could not meet the order and that the rep had no idea why I wasn't contacted. Then he said he could get another florist to produce the order, but it would not be "as pictured" and would have to be in a plastic vase. He further indicated there would be no price reduction for either the late delivery or the more cheaply-made arrangement. I cancelled my order and will never place one with this company again.

I ordered flowers for my best friend’s grandfather’s funeral. They sent an email stating that there was a slight substitution. The arrangement was completely different. It was suppose to have lilies and roses. It was a cheap arrangement with carnations and baby’s breath. Their customer service is saying that carnations are equal or greater value as roses. I’m greatly disappointed and do not plan on ever using that company again. I would be concerned that I would again receive poor quality.

I ordered flowers from this company a week in advance for my mother-in-law's birthday because my husband and I are going to be out of the country on a vacation to The Bahamas on her birthday. They delivered the flowers the very next day to my mother-in-law's work!!! I was devastated! She never would have thought she would ever receive flowers on her day from us, especially being in the Bahamas! We spent $80 for a Christmas tree shaped bouquet and balloon. I called them immediately. Here are the issues we had with this company...

I don't even know where to start with this company. I wish I would've seen this site/reviews BEFORE I purchased from them. I ordered a bouquet of flowers from them on a Sunday and they weren't 'delivered' until Tuesday. They were intended for my friend whom was in the hospital. Tuesday came and I received an email from the company saying they were delivered at 8:50 a.m. I checked with my friend's mother, the front desk, the security office and the charge nurse. There were no flowers delivered. Around 11:15 a.m. that same day I received a second email from UPS stating the flowers had been delivered to the FRONT desk and a person named 'Bunch' signed for them. I checked with them and all the aforementioned departments - I even checked if there was another patient by the same name. There was not and my friend still had no flowers (and a teddy bear).

Long story short, I asked for a $60 product to be delivered to Tucson, AZ. It arrived late and was the wrong product. They assured me that the correct product would be delivered. I followed up ten days later and they gave me a $12 credit and said that my issue was resolved.

I went on the website and selected same day delivery for flowers chocolates and a bear also a card. Within minutes I received an email telling me they could not be delivered the same day which they said they could. They said they will be delivered the very next day at the latest. 3 days later they still have not been delivered. They called the florist and said the florist was waiting to be told when to deliver them. The website clearly asks you multiple times when you want them delivered and charges you extra money for them to be delivered. It was over $100 and they had not been delivered. I was forced to ask if she had received anything and she said no. I was told they were delivered. I see. Good. Maybe they were taking or thrown out by her room. He doesn't like me lol. Well there went that surprise.

They say they got same day delivery w/ extra fee, but that did not happen to my order. Instead, next day they said they couldn't do it. They offer to send it to alternative address since my relative will be discharge from the hospital and the delivery will not be on time by the time she would be discharged. They refunded the extra fee of same day delivery, but what is the point of doing it if the order wouldn't be on time? They will not meet your expectations.

To say I am disappointed by this company is an understatement. I ordered flowers to be delivered same day for a friend’s daughter who had surgery. Two hours after submitting the order, I received an email that same day was not available and they would deliver the next day. For the next few days, I continued to check my order status and saw it was still pending. I called customer service and was told they were delivered but with no card. The customer service rep advised me to call and let them know they were from me (tacky). I asked why the website would allow me to order same day if it wasn’t available and was told their system was “not perfect”.

I purchased one of the candy baskets on Tuesday afternoon and it was to be delivered the next day, which cost extra. I also opted for the before Noon delivery, which costs extra. The package was not delivered until Wednesday around 5 pm, the recipient had already left for the day so he didn't receive the basket until Monday Morning due to the Thanksgiving holiday. On top of it all, the balloon I ordered was not sent. Thankfully the recipient loved the basket but the hassle and delays and lack of all I ordered has me not wanting to use this company again. The only reason I gave 2 stars is because the recipient loved the basket.

I ordered flowers and a balloon and paid extra to have it arrive by noon on my Mom's 70th birthday. After 8 phone calls throughout the day and eve- waiting on hold for 30-45 min each time only to be hung up on or the call get dropped and to have customer service continually talk over me every time I finally reached someone was frustrating. I asked if they were SURE the place they sent the order to was open but they refused to tell me which flower shop they sent it to.

We ordered 90th birthday flowers for my mother-in-law and got an order confirmation but got no confirmation of delivery. Called today - no record of the order. Reordered to be delivered by 6 pm. No delivery as of 6 pm and they "are looking in to it." They are not reliable and do not seem to have any concern for customer care. I would NEVER recommend them! In many years of ordering flowers online, this is the absolutely worst experience ever!

I ordered a Thanksgiving centerpiece for my friend, it was a centerpiece that was supposed include orange roses, red Daisy’s, yellow daisy poms, red hypericum and orange tapered candles. I splurged and ordered the premium centerpiece. I wish I could post pics of what was ordered and what arrived, but it was a completely different bouquet, in a vase instead of a centerpiece and filled mostly with greenery, only had about 5 yellow roses and 3 other flowers that I can’t tell what they are because they are still closed. I contacted Fromyouflowers, sent an email and pictures. They responded giving me a 12 dollar discount off of my 80$. This is definitely a bait and switch company that truly doesn’t have quality control and more importantly, they don’t care.

First of all I can’t understand anyone in that office! Everyone in there has a heavy accent. Talking to a girl on the phone - misunderstood pretty much our whole conversation - didn’t confirm anything to me. Wanted to surprise my wife with some flowers on our first anniversary being married. Didn’t happen because it got sent to the wrong place. And I didn’t get a call that something was wrong. Wrong location wrong email and apparently they don’t use cellphones because I couldn’t get a phone call to let me know something is wrong. They couldn’t provide a confirmation number for my return.

Ordered for the first time for a family funeral. In order for delivery, I "HAD" to place an order $39.99 or more. I did and wish I had not. But, for the sake of getting the delivery in time, I went ahead with the order and even the extra fee it took for Same Day Delivery. With the item charge, the same day delivery fee, local taxes and a whopping $14.95 Service Charge, I spent just shy of $60.00. Being it was for family and the essence of time, I swallowed really hard and told myself not to worry. However, when I arrived at the funeral home and looked around for the plant(s), I could not believe my eyes.

Please do not order flowers or anything else from this company. I ordered flowers one day before delivery and paid about $50 for same day delivery the following day. Then, on the day that the bouquet was supposed to be delivered, I get an email message that it had been delivered. Cool. NO, not so fast; my friend tells me she never got the flowers and asks her coworkers the following day if someone had either seen or signed for the flowers. When I call the company, I asked for an explanation. All I get is that a local florist delivered them and that they will deliver flowers today. What gets me is that an email indicating delivery should not have occurred. Plus, the lack of an explanation for why this matter happened is UNACCEPTABLE.

My friend's father passed away and I ordered a bouquet of flowers to be delivered the next day, local delivery. That cost me $44.52. The delivery day they say, "Sorry, it could not be completed. We had no one to deliver it." They give me $10 coupon and promise to deliver next day, then next day after that and then they say, "Sorry we could find no one to deliver." What??!! This is local. By then the funeral etc is also over.

My mother bought balloons and flowers from these people for 52 dollars for my sister's 13th bday. Ok... Not bad. Understandable for flowers. Come to find out they only sent balloons. So... My mother calls to see what happened and all the woman said was, "All you ordered were 7 balloons." Hmmm. Now who the hell orders 7 balloons for over 52 dollars. And no they're not made outta gold. They honestly have some of the worst customer service I've ever seen. Couldn't even send her a receipt over email. Never ordering from them again. Neither should you.

I ordered flowers for an employee and they first delivered the flowers to ME. I sent the flowers back. I reordered them and I have called 8 times over the course of two days and there are STILL NO FLOWERS delivered. SHAM!

I ordered same day flowers and chocolates for my niece's birthday. I received an email that they were delivered, but my niece never received them. Can't get ahold of anyone at the phone number. I emailed. They said in their email reply that they would look into it. Next day, finally received a phone call that they will be delivered today with an upgrade and will refund the delivery fee and give me a $10 coupon. I highly doubt I will ever use this company again since they can't get it right the first time and she didn't receive them on her actual birthday. You would think if delivering flowers is your business, it would happen. Guess I should have read the reviews first! I would give them zero stars if I could. If she doesn't get them today, I will request a complete refund.

Ordered an arrangement for delivery on my mom’s birthday. They tacked on an extra $15 fee after it looked like the total was given. Then the flowers didn’t arrive. Wrote an email to inquire & they said they ran out, would I like something else? But then failed to reply. Overcharged & no gift for my mom’s birthday. I would never use this company again and will make sure my friends don’t either.

I ordered some flowers for a member of my church ministry who was out with a broken ankle. When I called her she told me she had received the flowers but the flowers were not fresh. The water in the vase was cloudy (meaning not fresh) and fresh flowers had been placed as a top overlay over the dead ones. The driver wasn't sure anyone was home so she took the liberty to attempt leave them at the front door, bad business practice. Had someone not opened the door all the flowers would have been dead due to the extreme heat outside. I called the company to make an official complaint and they said they would send out another delivery of flowers... Waiting patiently to see what they will look like. November 15, 2018 Pompano Beach, FL.

I placed an order early in the afternoon to deliver flowers from my mom's birthday to her work. I waited patiently for them to be delivered and finally called around 4 o’clock to ask why the order was taking so long. The customer service lady put me on hold and said she’d be calling the florist to find out. She then tells me that she couldn’t get a hold of her and to wait until 5 since that’s when they stop delivering to businesses. Waited again still nothing.

I ordered Flowers for a funeral at 1:00 pm the day prior to delivery. They called at 4:30 pm and left a message that you could NOT understand. When I tried to call back and cancel no one ever the answered despite being on hold for 20 minutes.

Online picks were easy to look at... Staff on phone was friendly and helpful. Flowers showed up on time and were fresh. Great idea for any loved one. I definitely recommend this to anyone who is too far away to surprise someone they care about.

For two years straight I have used fromyouflowers.com to deliver flowers to my wife on her birthday. On both occasions they dropped the ball making it a horrible experience and robbing us of the joy of the moment. The first year the flowers was delivered to the wrong person. Because of that they ended up making a second delivery. Someone returned the following day demanding the first delivery back not knowing whether the flowers made it to my wife or not. The second time, I paid to have the flowers delivered early. The flowers was delivered at 4:45 pm. My wife gets off at 4:30 pm. Picture that.

Simply put, you will not receive the floral arrangement you ordered. I ordered a large bouquet of flowers of $85 value + $15 = $100.00. In reality your ordered is only worth $70.00 total. What I received was a mid-sized bouquet of flowers worth $55. After speaking with the local florist that fulfilled the order, I learned that even though your receipt will itemize your purchase as $85 for the flowers, FromYouFlowers takes $30 cut for themselves before sending the order off to a local florist to fulfill. The florist told me they only had a budget of $70 with $15 for handling and delivery which only left them $55 of value for my order. NOWHERE in the receipt does it say FlowersFromYou is taking $30 as service fee which even if they did is absolute ripoff to just process an order. This is straight up a SCAM! NEVER AGAIN!

A friend ordered a flower arrangement sent to my family for my father’s passing. It never arrived. My friend was very upset & called them. Then she sent a picture of what she ordered. They sent an arrangement days later that looked nothing like the picture. The picture also showed 2 candles in the arrangement. There were barely any flowers and no candles. Another week goes by and suddenly there’s another arrangement shows up on my doorstep. No one knocked. Total surprise of almost dead flowers in a vase with 2 candles laying next to it in a paper bag. Nothing in the arrangement to put the candles in. I haven’t got the heart to call my friend and tell her about all this but I will tell anyone who’ll read these to never use this company. Looks like amateurs.

Last year I ordered a 'Rose Garden Bouquet' with a greeting card and a medium-sized stuffed teddy bear to my husband on our wedding anniversary day. The description said that it was a collection of six red roses in a background of wax-flowers, decorated beautifully. When the product arrived, it's a whole mess compared to the image on the website. Despite there are more roses (about 10 in total), the background flowers aren't wax-flowers but purple hydrangeas. The flowers were decorated very carelessly, the leaves aren't cut and organized made the whole bouquet not different from a tropical rainforest.

I placed 2 separate orders for the same recipient. One was for the same day delivery. The other was for the next day. Thursday and Friday respectfully. On Friday I called only to be told my Thursday I called only to be told that my Thursday order was not delivered yet at 4:45 pm then on Monday when I called I was told that my Thursday delivery was delivered on Monday. Today is Tuesday and my Friday delivery has not gotten there yet. Talk about horrible customer service. I called about 5 times within an hour and 1/2 time span could not speak to a supervisor. Then finally I got Shane the supervisor. I tried really hard not to rip into him the aggravation caused all because I wanted to send someone flowers because they lost their mother turned into such a horrible nightmare. PLEASE SAVE YOURSELF DO NOT ORDER FROM THESE PEOPLE.

BEWARE. USE ANOTHER COMPANY. As they say, a picture is worth 1000 words. The only good thing I can say is that they did give me a 20.00 refund after I refused a coupon for future use when I sent them the picture of what I ordered and what they sent.. Lol. Like I would ever trust them again... And they did get the delivery date right.

I placed this order on Wed and paid extra for a delivery by noon on Friday 11/9. At approximately 12:30 I called because it had not been delivered. They said it would be by 5 pm, sorry and would refund the expedited fee. Then at 5 pm they said, "Wait until 6 pm." Then at 5:55 pm they said it might take until 7 pm but florist was now closed so they cannot confirm but it could be delivered on Saturday. So the order finally arrives but 2 of the 5 balloons don’t float and the candy basket has lots of hard candy used as a filler, not all chocolate/bars as pictured online. Substitute candy is fine but it should be the same type as pictured/advertised. **Very disappointed in the service and the product.** NOT WORTH THE MONEY.

I ordered flowers as a Birthday Gift to be delivered to my daughter ON her birthday. The order was placed early and had a same day delivery fee. I have an email just came through with apology that this won't be delivered today instead Tomorrow. Don't use this company, or you will be as pissed off as I am.

I had two experiences with this company and both were terrible. They are unreliable, overpriced and poor arrangements. I will never use them again. My mistake for not looking at their reviews before ordering. Worst experiences ever with a flower company. My last order NEVER got delivered. Thanks for nothing!

They are unreliable with awful customer service. I paid extra to have flowers delivered day-of on my grandma’s 72nd birthday. I had to call them to check on the delivery status because their website was not displaying the order status (another failed promise on their end). They told me the $63 flower order I placed and paid extra to be delivered to my grandma, would not be delivered until tomorrow. Then, they tried to give me a $20 credit to reconcile their wrong. I said no thanks because I don’t ever want to work with them again. Don’t risk this flower service ruining a loved one’s special day like they did mine. I wish I could give them negative stars. They were so terrible.

What was represented on their website was not at all what was delivered. When I saw the arrangement that was delivered I was mortified that I had sent such a pathetic floral piece. I called customer service and sent a picture of the skimpy arrangement. I was offered a $15 coupon. I knew I wouldn't use this site again so then they offered to send a replacement bouquet. Unfortunately they never did sent a replacement bouquet. I've never written an online review before, but I feel I was ripped off. I would never recommend using Fromyouflowers.com.

They do not deliver as promised even if you pay the additional fee. And of course your money is tied up for a few business days while they go on to the next person who hopes for the best. They do not care if you provide a negative review and do nothing to offset their error.

I wish I could include a photo, it is less than HALF the size of the arrangement shown, and it cost me $58. They were on time, I'll say that, but what a rip off. I will definitely never use them again, I'll go with a different company that I trust.

I was totally embarrassed when I saw the arrangement that had been sent by this company. It was the smallest arrangement I had ever seen at a funeral and this was for a family member. Don't be fooled by a coupon. They get you in the end regardless, they tack on a service fee. When I complained to Fromyouflowers.com, the company sent back a message saying I had to contact the florist that sent the arrangement. However, there was no way for me to know who they contracted with and they did not respond to that email when I asked. Word of advice. Call the local florist in the town that you need the flowers sent to. Such a scam.

I ordered flowers for my boyfriend's father's funeral and also for a friend's birthday. What a ripoff. The flowers looks so terrible and I was embarrassed. It was not even close to what I ordered. Ripoff. DO NOT ORDER FROM THIS CO.

I am absolutely livid with this stupid company. I paid 50 dollars for their “delivering florist” to just leave the flowers with some random person in the business I was having them delivered to. They were taken into security and I couldn’t get them back at all. I called to complain and they offered me a stupid 20% refund and a $10 voucher... WHY WOULD I WANT THAT $10 VOUCHER? I AM NEVER SHOPPING WITH YOU GUYS AGAIN!

I live in Europe, and my mother lives in Ohio. I sent my mom flowers through this website. I paid a little extra to have them delivered before noon so I could see that she got them before I went to bed, since we have a six hour time difference! The flowers never showed so I gave the company a little time before I called. After 1:30, still no flowers. I called the company and they apologized and refunded the extra delivery charge. I waited and waited, still no flowers. I ended up calling this company 4 times, and they apologized with no empathy. I had to call my mom and let her know that I had ordered her flowers and now they would be delivered at her home.

I spent over 60.00 for a bouquet for my daughter in the hospital. They were supposed to have sunflowers and bright colored roses (nice flowers). She received the cheapest flowers you can buy. I get prettier ones at Ralph’s. I’m so disappointed. She doesn’t know any different. The local florist will get a call and review also. Will NOT use this company again.

My wife ordered me cookies and balloons to be delivered to my work on my birthday. She ordered a week early and paid extra to have it all delivered by noon. Only the cookies arrived on time. When my wife called they said that the balloons would be delivered by 5 but I would be gone by then. They only credited half of what she paid because they ordered from 2 different places. So my wife got stuck paying $50 for a small bag of Mrs. Fields cookies that you could buy for $10 at a store. They failed to deliver on all that was paid for when it should've been delivered and overcharge you for what you get. Do the legwork yourself and avoid this "company."

My son ordered flowers from this company to be sent to his best friend's funeral. She hated roses so he deliberately chose a simple bouquet of white lilies in a glass vase. He ordered the deluxe version for $59.99. When we arrived at the calling I was horrified to see a VERY small glass vase with a handful of lily STEMS! Not one open lily... it was truly hideous and an embarrassment! Never again! Oh, and I posted a review on their website... of course, it was never added, only the glowing reviews make it on. Don't waste your money on this company.

I ordered birthday flowers for my spouse when sleep deprived the night before her birthday. I read reviews only afterwards & thought this would never work out. But it did work out in my case. Spouse was very pleased. Flowers were on time (within a 9am-5pm window for a delivery to a workplace). They're gorgeous too and look only slightly different than the picture. I had decided to let the order ride due to being sick and sleep deprived once I saw the terrible reviews, but it also seemed there was no option to cancel via the website, which is not OK. I simply hoped for the best and got lucky. I did contact the company via email multiple times, and also via phone once, to check on the order. Maybe this helped.

My friends and I bought another friend some flowers for the loss of her beloved pet. The $70 flowers we purchased were beautiful with yellow sunflowers, yellow roses and a custom-made vase with a picture of the pet. What she received was hideous! Half dead baby's breath with 2 red roses and 1 sunflower that has not yet opened...with a normal glass vase! We are absolutely embarrassed! Then they will not give a refund, they are going to "send more" tomorrow. I could have picked better flowers from the side of the road and threw them in a vase if that was the case! DO NOT BUY FROM HERE! If they do not send the correct flowers tomorrow they can shove those flowers where the sun doesn’t shine!

I ordered flowers several days in advance, for a birthday. The night before delivery, after paying an additional fee for the delivery, I received an email they would be unable to deliver and would deliver the following day. The following day came and went, no delivery. My card was charged 79.00 and no gift for the special day! Still waiting for a refund, red faced and humiliating! Don’t use this service!

I ordered two arrangements to be sent to the same house, one for my daughter who lives there and the other for the other, who is visiting from out of state. I should also say step daughter from out of state to put this into perspective. For some reason I was made to make them two separate orders. So, I placed the orders with same day delivery, +$2.99. Later that day I got an apology email that said they would not be able to deliver that day, and that they would do so first thing the next. Well, finally about 2:30 pm they made the delivery, only when I checked, they had delivered one, but not the other.

(Below is my actual letter to the company). “This is my first time ordering anything from your online site (to try something different) and I am truly disappointed with the following: 1. Faulty ordering process - I paid an extra $4.99 for the flowers to be sent before 12pm. I checked online status for delivery and it just showed it was not delivered. So I called customer service around 1:10pm to ask about the status. The representative was nice, she said she would call the flower shop... she came back on the phone and said the flower shop was not picking it up. I told her it was a high possibility that my family member would be discharged in the afternoon, so she said she would write a note for flowers to be sent by 2pm and refund me $4.99... I said ok.

I ordered two LARGE floral bouquets from this company as a birthday present. When they arrived to my recipient, the flowers were clearly a small. Upon complaining to customer service they offer me a gift card for each order ($15.00 and $20.00) and a 20% refund on one of the orders. When I try to use the gift cards; they tell me that only one gift card at a time can be applied. That means the gift card will likely only cover the handling fees ($14.99)! So more money out of your pocket if you ever plan to used the "gift cards". When I asked why I was unable to apply both gift cards at once, they simply said it's what they are allowed (none of this is mentioned on their website). Every time I call to speak to a manager, they either hang up or leave me on hold until the system hangs up. I WILL NEVER USE THIS COMPANY AGAIN! Not only are they expensive; but the vendors clearly are charging excessive prices for basic floral arrangements.

On Sunday I ordered a Get Well Chips, Candy & More Gift Basket to be delivered to a boy who just had surgery. I paid an extra $2.99 to have it delivered the next day. The basket was not delivered on Monday as promised. I called the company on Tues and spoke to a customer service rep and I explained the situation. He promised me an UPGRADED basket and he said it would be delivered on Wed. I asked the recipient if the basket was received on Wednesday, and it wasn’t! I then called the 1-800 number again on Thurs & the customer service rep called the local supplier who admitted that the basket was never delivered. The rep called a new supplier, and he took off a small amount of money for the trouble we experienced. The basket was finally delivered that afternoon.

I place an order for my mother's birthday and it was the WORST experience ever. My mom never got her flowers on her birthday. When the order was delivered I had to keep calling because I got no update through the website. First they said the car broke down so then I told them to have it delivered at her house which they didn’t. They just dropped them off at her job and it was on a Friday so she has flowers just sitting there that she’s doesn’t know about. They then guaranteed for a order to be delivered the next day BEFORE noon as I requested and it still never came. I wanted to surprise my mother with a gift and it just became a nightmare. Customer service was rude and didn’t sound like they cared at all. I’m disgusted with this experience and I will never use this site ever again and I will be sure to tell others as well.

Flowers were ordered to be sent same day in hospital for the birth of my first grandchild, did not arrive. Called company, was told the order was not seen by florist, and was to be expedited for delivery next day. Again, flowers never arrived, children confirmed flowers never arrived despite being given a delivery confirmation email, customer service said confirmation was sent in error and flowers were scheduled for delivery(?). Customer 100% satisfaction guarantee listed on website was not honored, was substituted with a minor discount and an email containing a code for a $20 credit.

I ordered a same day delivery and it didn't show up. The flowers were for my granddaughter's 13th birthday, was having them delivered to her school. An employee from the company called me and informed me that they could not deliver them to the school because of the rules at the school. I then had them sent to the home address and she said the flowers would be delivered same day. Son calls at 6:00 pm no flowers. I called to find out what was going on and she said the florist was unable to deliver and that they would be there the next day. She was very rude and hung up on me. I called back and canceled the order. I was very disappointed. DO NOT ORDER FROM THEM!!!

I ordered a same day delivery and it didn't show up. I called and they told me they would refund the delivery charge and attempt to deliver it the next day. It still didn't show. While they offered to refund me 30% and try again, I feel they didn't provide the guaranteed service they promised. At that point I asked for a full refund because the occasion to receive the flowers had passed. I was very disappointed.

My 2 sweet college children ordered flowers for me for my birthday. I told them not to as moms do and to save your money. I noticed on their bank statement that they were charged $62 for a bouquet of flowers plus delivery so I knew they were coming. The flowers were pretty but quite small. After 2 1/2 days the flowers started to die and die fast. I called the local florist and she offered to replace them but said she couldn't refund them but that they had to be refunded through "fromyouflowers.com". My daughter called them with all the information needed and they told her they would only replace 30% of the price. What?? Do not order from them, they will not refund your money and they overcharge for the product. We will never use them again.

I ordered a beautiful yellow bouquet of flowers in a smiley happy cup, chocolates and a teddy bear for my friend who was in the hospital. I paid extra to have it delivered the same day. The next day comes and they call me and tell me she was discharged (which she wasn’t). So I call again and they don’t answer. I call again and they say that she was there but they spelled her name wrong but that he already left. I call fromyouflowers.com and change her address to just have it go to her house and they say they will deliver the same day. 2 days later and I call her to see if she got her flowers and she tells me that she never got flowers. I call fromyouflowers.com again and they hang up on me twice.

When I purchased the flowers I also paid for the expedited delivery to ensure the flowers would arrive by 12 pm noon. The flowers arrived at 6:10 pm that night so we missed out on the whole day. To add insult to injury, the flowers I ordered looked nothing like the ones online. I ordered the premium flowers and received a horrible bouquet of flowers (so disappointed). I will never order from this site again and will tell everyone about this bad experience.

I ordered online a bouquet of beautiful flowers and nuts for my grandparents' 65th wedding anniversary. The first bouquet was carnations. I called to complain and the customer service rep I got told me that I shouldn’t have ordered online, but that I should have called in my order to see if it would look like the picture online. Are you kidding me! Then he offered me a gift certificate on my next order. I quickly informed him there won’t be another order. I requested to speak to a manager and this guy kept putting me on hold and then coming back with 10% back blah blah blah. I was getting very angry at this point. I told him I was not playing games with him and I wanted a manager NOW!

I placed an order for next day delivery. Not only was I charged the same-day fee (which of course I understand) but on top of that I was charged an expedited fee. Despite that, I received the delivery confirmation email 2 days late and when I contacted the person I sent them to, to verify they received they never got the order. I was trying to sort the issue for a whole day and I was given the runaround. Please don't waste your time with this company. THE WORST ONLINE FLOWER SHOP.

Order an autumn arrangement for my mother at the hospital and they delivered a hot pink and bright yellow “bouquet” that wasn’t arranged and just thrown into a vase. It looked terrible. I have contacted customer service who said another bouquet would be delivered the next day - it was never delivered. I contacted customer service AGAIN who said “they are verifying.” This was 5 days ago and I paid extra for same day delivery. Never again will I order from them and I will post this review, including photos if I can, of what was delivered vs bought on every site I can find.

I ordered a birthday bouquet for my friend's birthday. She sent a picture. There was not a mylar balloon and the arrangement looked nothing like the website picture. There was not a bow around the vase and it looked like they got a small bunch of flowers from the grocery store and stuck it in a vase from the dollar store. I expected more for my $51.00.

I ordered the Pink & White Sympathy Floor Basket for my sister's funeral, the big one, the premium size. They called me DURING THE FUNERAL to tell me they could not deliver them on time. Never again will I order anything from this company. They did not even apologize.

My friend's son passed away and they live 8 hours from us. The town they live in has no florist and is an hour and a half from the nearest big city. The two plants I sent were gorgeous and were delivered as promised. I will definitely use them again! Thank you fromyouflowers.com!

I ordered a nice bundle of flowers to be sent the next day. I picked a medium bunch but very nice indeed. I was little surprised about a handling fee but I guess they got to make a profit, anyways they arrived on time and in great condition, they were beautiful!!! My wife loved them and it made her day :). Perfect service. Will use again.

I ordered flower arrangement and upgraded to the premium along with a candy bouquet. I paid extra to have delivered before a certain time. The bouquet was not on time, was 2 hrs past the time I paid extra for. The flower arrangement that I ordered was unable to be delivered, although it was very frustrating I do understand that things happen. They at least sent me an email notifying me, and to contact them to discuss other arrangements. When I called them, not only was the lady I talked to extremely rude she hung up on me. After I called back, the gentleman I spoke with talked to me like I was completely stupid, therefore I requested to speak to supervisor who attempted to apologize while saying that he understood why the agents were rude. (By this time, I was extremely angry and probably being a little rude.)

Do Not order from this company. Do your research. They offered a casket spray for $119. It was never placed or delivered. A local florist had to bail the family out. The flowers arrived right before the viewing. AWFUL. DISRESPECTFUL. DISGRACEFUL. NEVER AGAIN.

Firstly, the price shown for this arrangement was 39.99. When all was said and done, it actually cost me nearly $55.00. They did deliver the arrangement on time, but it looked NOTHING like the photo to the point that when my husband told me those were the flowers I ordered, I told him it just couldn't be! Then I went over and read the card. I was so embarrassed! And I was in disbelief that they could possibly think I would be happy with this. Unfortunately I made the mistake of not coming to THIS site to read reviews. DO NOT ORDER FROM THIS COMPANY.

If I could give this company a zero rating I would. I will save you the hassle of a long story. Just don't do business with this company. Not only did they not deliver same day as promised, their system cut off the apartment number from a 3 digit apt. to one digit and claimed it was my error and refused to deliver to correct apt number. I'm out over 50 bucks on flowers delivered to wrong address. When I email all I get is a generated response. When I call... they can't speak English and have zero clue what they're doing. When I ask for a supervisor I get put on hold and no one ever comes back. GO ELSEWHERE!!! This company is HORRIBLE.

Same day delivery guarantee not honored. I already ordered the premium arrangement and was promised an additional upgrade for the lack of delivery, but the flowers that arrived were the regular arrangement AT BEST. I have no idea how this company stays in business with these reviews... Customer service offered a refund but even that was cumbersome. Just go somewhere else and avoid this headache.

DO NOT ORDER FROM THIS COMPANY!!! I ordered from this website because it said same day delivery. Not only did it not arrive on the day of order, when I spoke with customer services I was told each time I called that it would be there within a set time, finally arrived and the product had cheap replacements for what was in the photo. I understand they do not guarantee it will match the photo, but come on, at least have the company you contract with have quality products, not Dollar Store looking crap. Customer service was terrible. Will never order from here and will never recommend this crap fest of a company. I wish I had read the reviews first. STAY AWAY FROM THIS COMPANY!

Overpriced. Arrived late. Did not deliver the day I instructed. Florist was RUDE and told us to bring the flowers back to the shop. Looked nothing like it did in the picture. BEWARE!!! At least they offered me a full refund but oh my goodness. Save yourself the headache.

After reading a lot of negative reviews, I was regretting placing my order. I'm glad I did because the flowers were delivered on time and as ordered. I sent them to my daughter for her birthday and she loved them. The pic she sent me was exactly what I ordered. The price was great too. I did place the order three days ahead. The company also sent me an email when the item was delivered too. I'm glad I ordered from them after all.

The flowers we ordered online looked nothing like the picture, they were an embarrassments. This will be the first and last time I use this company for my floral arrangements. We wanted to send something nice to our friend's funeral, well that didn't happen. The flowers were awful.

This company is a giant scam. They never plan to deliver anything on time and it seems they don't care about you once you place an order. They will let you run around in circles waiting for an order. Do not trust them.

I am new to this flower site and decide to give them a chance. I order some flowers for a special person in my life who was leaving out of town for the next two weeks. I had ordered them at 8:23 am and paid for the expedited services of 4.99$ in which the flowers would have been delivered by 12 pm, why guess what? The damn flowers never arrived.

I live outside U.S, and wanted to surprise my sister who is living in US for her birthday. I ordered white flower with blue, the name of the flower bouquet is "clear blues skies". However the flower sent is totally different colour, which is not in the catalog! I also paid the the expedition fee, but the delivery is not within 4 hours as promised. I'm so disappointed with the service, the outcome of the flowers. I regret that I didn't take my time to read reviews about the website before I ordered. I would not buy from this website again.

On 10/14/18 I place a order for my Mom. Used the "Same Day Service". That never happen. She got them an day late. Really disappointed, I had high hope that she would to get them as wish they had. But a lesson learn! Never used this site again!

I chose a beautiful arrangement from your site which consisted of White Roses for my mother's 88th birthday. What she received was “nothing at all” like I ordered. Personally what you state about substitutions fails because it is supposed to be similar. It wasn’t even close. You advertise what you can’t deliver; you might as well just tell people to pay a certain amount and you’ll send them whatever you please. Why give a choice? Your reviews say it all which I too plan in giving my opinion and your responses. I still plan on called your corporate; hopefully they have more integrity than whoever manages your department.

Flower was ordered several days earlier for my gf for anniversary and paid extra expedited service and guaranteed no later than 12 PM delivery. But we didn't get it. My friends used this website one time and it was late by one day!!! It's awful. Please be careful, def not order here.

Ordered a bouquet for my son who was in ICU. I didn't receive the product I ordered, the balloon I paid for, nor the credit I was promised. I was charged $22.97 in hidden Service, Expedited, and Same Day Fees. Buyer beware!

I ordered a flower arrangement for an out-of-state friend who had recently had a stroke and was unable to talk. I received an email that the flowers had been delivered. I found out days later that later she had not received the flowers. I called the company immediately. The Customer Care lady I spoke to apologized and said they would deliver another arrangement and give me 30% refund. My friend did not receive that arrangement either and I did not get a refund, they charged me the full amount. I was so angry I called again and told them I wanted a full refund, they said they would but I have not received it. Then they had the nerve to send me an email something to the effect how they look forward to my business again. I sent them a very nasty email. This company is worst online company I have ever dealt with. They are defrauding people!

I have ordered from nearly all of the major online flower sellers. Not all of them are perfect, but none of them can compete with From You Flowers for dysfunction and misrepresentation. They tout all over their site their ability to do next day orders and from local florists. On a Monday evening I placed an order for Tuesday, paying even more to ensure it would arrive by noon. 12 pm came and went with no delivery. I received an automated email with a small monetary credit with no real detail for what was next. I assumed this meant it was just because they wouldn’t make the extra early time I paid for but that it would still be same day. 3 pm came and the online status tracker went from delivery today to delivery exception.

My husband ordered a beautiful bouquet for my birthday for same day delivery. Unlike most of these reviews, we had no problem with the delivery. It came on time when they said it would. However, the bouquet was completely different. Instead of mini carnations and regular roses, it was mini roses and regular carnations plus extra flowers that were not in the description including Peruvian lilies which my husband is allergic to. And it was supposed to have a nice plaid ribbon tied on the vase and instead it's a mess of raffia.

Yesterday (10-9-18) I ordered flowers for my mother-in-law’s birthday. I ordered the "White and Yellow Birthday Cake" arrangement. The arrangement was supposed to be shaped and look like an actual birthday cake. Well, it was shaped like a volcano instead. I was SO embarrassed when my mother-in-law messaged us a picture of the mess of an arrangement. I will NEVER use this company again and I'm going to post about this mess all over social media.

Customer service was a joke and then the flowers arrived and WOW what a even bigger disappointment! Ordered the deluxe to look like the photo on the website and they were absolutely terrible. Lots of gaps and ugly flowers. $60 down the drain. Thankfully my grandma appreciated the thought but I am disgusted by this company. My grandma is going through chemo and I wanted to surprise her during breast cancer awareness month. What a joke the company and flowers are. Stay far away from this place!

I ordered same day flowers from fromyouflowers.com on 10/8/18. My ordering experience was easy as was paying. The trouble started when at the end of the day the flowers were supposed to be delivered, I checked the tracking and saw that there was a problem. I contacted customer service and they told me that they were unable to locate a florist in the city where I wanted the flowers delivered. They apologized and refunded my same day fee and said that the flowers would arrive the following day. On the following day, I called customer service and was told that the flowers would be delivered before 6 p.m. - no other details. I continued to track the delivery throughout the day and at 4 p.m. called customer service to see where the delivery was.

I ordered flowers on the 10-5 to be delivered on 10-8, I had to call to find out they would not be delivered and was promised they instead would be delivered on the 9th, today is the 9th, tried to complain - was hung up on. Worse customer service ever. Was told that the delivery guy wasn't able to deliver on base... Mind you the base is the base for Arlington National Cemetery. WTH. Flowers get delivered there all the time. Don't waste your money on this company. Call a local florist instead.

I ordered the Cotton Candy with Premium Option, not even Regular Option for my sister Birthday. From the delivery it came just the Balloon that I ordered for additional $5 was as the picture shown and the vase. The bouquet itself consist from 3 pink roses and few white chrysanthemums. The same bouquet you can buy for $10 or less in every store or groceries (the once that sell flowers). I never knew that a bouquet of FLOWERS can look so ugly. Very disappointed... Do not order from this people. I wish I can upload a picture, you will be shocked. Plus, I called them up and I had to stay for about an hour on hold for a manager and in the end they hanged up on me.

I ordered orchids for my aunt's birthday but she received a completely different arrangement from what I ordered. I would never have known this unless she had sent the picture. It was not remotely close to what was advertised. They delivered lilies! The same thing also happened last month on Sept 5th when I sent my mother flowers after my stepfather passed away. The picture was not even close to what I had ordered, but my poor mom was so happy with the flowers that I did not bother to complain. Why bother having pictures on their website at all if they are just going to send whatever is convenient for them? This is not the way to do business. Online services require a greater amount of transparency and accuracy. Very disappointed that this is the way the company is conducting business. Do not buy from them because you will not get what you pay for.

I wish I could add photos of what I originally ordered and what got delivered. I requested for same day delivery and that did not happen. Then I paid for next day delivery before 12 o'clock, submitted my order and got an email 30 minutes if not sooner email saying they could not deliver them next day. It was pushed out until Monday. Called in on Monday around 10 to get an update on when they'd be delivered and if I could refunded the money I spent on to get the flowers delivered same day and then the money I spent extra for next day delivery before 12. And all they wanted was to credit me 10 to buy more flowers not back on my card.

I ordered the “Rose & Lily” bouquet on September 28th for a birthday gift & paid extra for guaranteed delivery before noon the next day. At nearly 5 pm I realized I had not heard from the recipient & when I called her, no surprise, she had NOT received the flowers. It took 2 separate phone calls & quite a bit of MY time to get information— lol. The 1st customer service rep told me that they HAD been delivered! I visited my friend a few days later & saw that the bouquet I ordered was not what she received- hers looked like a fall bouquet but I had chosen a bouquet that was mostly PINK. Since fromyouflowers.com had both my email & phone # I think it would have been appropriate if they checked with me before substituting other flowers.