fromyouflowers.com Reviews

This is the second time I’ve had an issue with this company. Each time you call be prepared for at least a 30 minute hold. Forget trying to get a resolve about your order. I ordered a Mother’s Day arrangement for $100 plus and the delivery was set for Saturday but the following day was Mother’s Day with no delivery confirmation. I asked for a refund but was told I could only receive a 50% discount. I told them that they never deliver the items. I will never do business with company ever again. The worst company ever!!

Worst company I’ve ever ordered from. The first time I ordered they did not even deliver my order and said that they did when they didn’t. I thought let me try one more time with them on Mother’s Day and of course they don’t deliver again. They once again sent me an email saying delivered when they were not. They are a liar of a company and I would never order with them ever again.

This is the worst company I have ever dealt with for flower delivery. Last Mother’s Day, I ordered flowers online. Received confirmation of the order. Come the day of delivery, no flowers. The next day, I had to go to the local florist to get the arrangement myself. This year, I decided to give them one more chance. I ordered the rose and lily celebration arrangement on 5/6/2020 to be delivered on 5/9/2020. 5/9 comes...no flowers. Checked the website and all it showed was "delivery scheduled". Sent two emails - no flowers. Finally called customer service and was asked if it was “acceptable to have the flowers delivered on Monday or Tuesday.” I said, "No, that was unacceptable as this was not what I paid for". I requested a full refund, was told it was “approved” and would take 1-3 days for it to clear the bank. This is a fraudulent company that needs to be investigated.

Do not count on them to deliver your order. I ordered on Monday to deliver flowers before Mother's Day (a week lead time). On Thursday I get an email saying they said they delivered (on the 7th). With no word from my mom or anyone at their house I figured that nothing was delivered. Confirmed with my dad that nothing delivered. I called on Friday morning and they said that they would have a replacement order put through. With no confirmation email of this or anything, I called back again Friday afternoon just to make sure. I retold my story to another rep, and they said not to worry that the replacement was in and they guarantee delivery by today (Sunday). Today, still with no new tracking, I'm wondering what the status is. Up to this point I've been treated as if I'm lying to get another bouquet! What is going on here? Everyone was home at my parents' house so no, it wasn't delivered.

Purchased a dozen red roses for my wife, for Mother's Day. Paid extra for overnight shipping...total $70. Rec'd email flowers arrived in Oakland, on 5/9/20, @ 5:00 A.M. Departed 7:30 A.M. Never arrived. Phone call to company is a joke. "...they have too many orders ... can't answer your questions on phone...use website." Website puts you in electronic cycle... Shame on me... Should have read reviews... Don't do it...

I planned ahead (week in advance) and ordered a large bouquet of roses and lilies for my mom. Got an email indicating the flowers were delivered on May 8. I was excited. But then, I did not receive from my mom for a couple of days. Thought she would be pleasantly surprised with the gift ahead of Mother's Day. Unfortunately, she never got them. Not sure how they mark the order was delivered when she did not get it. Tried contacting the 1800# today listed by FromYouFlowers.com. But understand it is too late.

Ordered an arrangement with friends which we picked out a beautiful summery one & did the upgrade for larger arrangement but what arrived wasn’t upgraded. Look not even close to picture including the bow around jar & literally looked like a 5 year old did the arrangement. Beyond embarrassed & disappointed. When contacting them they offered a 15.00 GC & 25% refunded which honestly was like a slap in face. There is no way I’ll be ordering from them ever again.

Updated on 05/11/2020: Ordered Mother's Day flowers for my 96 years old Mother. Can't be there so I wanted something special. They were to be delivered 5/9/20. At 10 p.m. they still were not delivered. Tried to call, was referred to their web site. Checked status "Out for delivery". Got up at 4 a.m. on 5/10/20, Mother's Day. Sent an email to customer service. Called my credit card and filed a dispute. Quickly received a quick response that the flowers were being delivered. They were at 7:18 p.m. Not remotely close to what I ordered! What was delivered was a half dead red rose and some sickly flowers shoved in a vase. Received a text that the flowers had been delivered 5/9/20! Texted them said come pick up their "flowers", I am not paying for them and the charges remain disputed.

I dropped $88 for my mother’s flower arrangement and balloon. It never arrived! I ordered this a week ago and will not accept any excuse they just stole my money and refer you back to the website for status.

I ordered two bouquets, one for my MIL, one for my mother. The total for the 2 bouquets ended up being more than $140. The MIL'S arrived looking trashed and nothing like the photo, not even the same types of flowers. My mom's didn't arrive at all, they were listed as being put on the truck almost 2 days ago.. Haven't been able to get anyone on the phone, sent several emails. Waiting to hear back from customer service.

I ordered two flower arrangements...one for my new mother daughter and another for my mom. I understand that arrangements have risk of substitutions, but what my daughter got for $75 total was unacceptable. Colorful bouquet consisted of 4 white roses (some brown at tips) and small white daisy things, some of which were dry/dying. All white and what I ordered was colorful; nothing in bouquet pic was white. They substituted green leaves for beautiful lilies. Not sure what my mom is/will be getting. Paid extra for weekend delivery on 5/9...it's after 8:30pm and nothing yet. Got 20% off of daughter's order plus 10 gift card. Going to ask for full refund as I will not be using these guys again. If I can post pics of what I ordered vs what daughter received I will. Suggest you order local and not online. Order numbers: ** and **.

I placed an order a couple weeks ago to be delivered to my best friend for her first Mother’s Day. The flowers were supposed to arrive Thursday, May 7 and that evening I received an email at 6pm saying they were delivered. My best friend did not get them. She searched the complex, we spoke with the leasing office and no flowers were to be found. The next day I called From You Flowers at 6am and they said I needed to call back a bit later since the vendor wasn’t open. I called back at 8am and they got ahold of the vendor who claimed the flowers were delivered, after calling back again at 10am as still my best friend did not receive anything they said the vendor had actually not delivered the flowers but would that day by 6pm. Mind you I have called From you Flowers 4 times and spent about 2 hours on hold and chatting with your reps.

I placed an order on Thursday online. they charged my credit card. They told me it would be delivered on Saturday. I went online to track my order. It said they had my order but it didn’t show that had been delivered. I called the 800 number, put my order number in and an automatic recording said your order has been canceled. you will receive a refund in 3 to 5 business days. So Great!!! Now it’s too late to order anything else at 9 o’clock on Saturday for Mother’s Day.

Used this website in a last minute miracle was I wrong. I should have given the money as a gift versus the flowers. The flowers made me feel cheap and ashamed but they didn't bill me a low price. Weird. >=/ Don't get scammed like I did... Two orders and both made me feel embarrassed...

I placed an order for flowers to be delivered on May 9th. Received an email with tracking info yet the info was incorrect and didn’t show any updates. Sent an email to customer service and received an email stating the flowers were delivered. Called my mom to confirm and she never received anything. She’s been home all day and it is now almost 9pm and still nothing. Have tried calling customer service at least 6 times and it’s all automated and doesn’t let me speak to anyone. So I basically paid $65 for flowers that never came. I’d better get a full refund.

I wish I would have read the reviews first. I can not believe this company is charging $60- $100 on bouquets that looked like they were clipped from someone's yard and just randomly stuck in a vase...

After many attempts to order online, I spoke with a person who was not proficient in English and making many ordering mistakes. I learned that all discounts advertised in numerous emails would not apply to any order (bait & switch tactic for sure). And now the flowers that were to have been delivered yesterday, for Mother's Day weekend, have yet to be received (it's 2:00pm on Saturday!). They will not be getting any more of my business because they aren't really doing business.

I paid for delivery of flowers for my mother 3 weeks in advance for delivery the day before Mother's Day. On that day they sent me an email saying they wouldn't be delivered until the following Tuesday. They said that they couldn't deliver them sooner. I hope they go broke.

Ordered flowers for my mom for Mother's Day. Picked a beautiful bouquet of roses and lilies. Paid extra to make it deluxe. Almost cried when two carnations, two roses and a dead tulip arrived. For 80 dollars!!! They said they will send me a new one but I'd rather have a refund and take my business elsewhere. Will never order from here again.

Spent $50 on a “florist designed bouquet” and this is the atrocity my mother in law received. They refunded me $8. I also never received an email receipt after my purchase and correspondence with these people was such a nightmare. I wondered if the employees could even read. Save yourself some frustration and support a local business instead if you can. Or at least don’t use this company! I was so embarrassed when I asked my MIL to show me her flowers.

I ordered Some flowers For my sister & they were Terrible. Nothing at all like the picture. They were dead as can be. Do not waste your money & when I called & Complained all I wanted was another one. These people Refunded me 12 Freaking Dollars. You gots to be kidding me.

Ordered an arrangement online for my mother for Mother's day. Paid extra so it looked like the arrangement that I saw online, and what she got couldn't have been further from it. It was HORRIBLE and embarrassing to say the least!

I ordered flowers on May 1st to be delivered between the 7th and 10th. On the 7th it was marked delivered but it was not, I spent all day calling and emailing customer service. They eventually got delivered the next day but looked NOTHING like the $60 picture I paid for, more greenery than flowers!! They offered me a $10 gift certificate after my complaint (that I've yet to receive as well). I sure will NOT BE USING IT! It was my first and definitely last order with them.

I cancelled my order because it started at $35.99 and with delivery..$72. I don't like hidden fees and told them so. Then they insisted on sending a complementary order; charity order ...believe me they used leftover discarded bad flowers and delivered putting my name on it. What a great way to ruin someone's Mother's Day. Embarrassing flowers. It's like giving the homeless garbage food and wondering why they weren't grateful.

In my opinion this company has committed fraud. It advertised on Facebook that they had a Mother's Day special on two dozen pink roses. I ordered this arrangement for my pregnant daughter in law who has suffered multiple heartbreaking miscarriages. She loves pink roses. My bill was over $80.00. From You Flowers delivered fifteen tulips, plopped in a vase. I'm beyond furious. Customer service offered me a $16.00 refund and a $20.00 gift card. Why would I want a gift card to a company which has no scruples? Woman on the phone told me that was the best they could offer me. How is this company still in business?

I received a mixed bouquet of flowers which I immediately opened upon arrival. Two flower heads fell off in the box from mold. The mold ate through the stem. There was no vase. The remainder of the flowers looked like they were worth $5.

I ordered 4 Mother's Day arrangements to be delivered across the US and paid $60 each. Two had special delivery instructions. I assumed they would be delivered by a local florist, but they were delivered in a box by UPS with no water and a loose vase. They all were reported by driver as LEFT AT FRONT DOOR (ignoring special instructions). All the mothers were very polite but implied flowers looked bad. I will not use this company again.

I ordered flowers for my daughter for Mother’s Day and when she received them they were in a box and not hand-delivered. Partly is because of the location where she lives and also because of the pandemic which I understand. However the flowers looked nothing like what I ordered. They were dead. Some of them they were wilted. They look like they were on their way out instead of fresh flowers. I did call and they’re sending more flowers and they gave me a $20 certificate so the customer service was quick to handle. We’ll see what they look like the next batch.

I started my day at 8:30am by ordering an early Mother's Day gift. I paid for same day delivery and also paid extra for expedited delivery (delivery within 4hrs of your order.) 1pm rolls around, my mother still hasn't received her flowers. I contact customer support only to be given very awkward, scripted responses. The first member refuses to give me a refund on expedited shipping and claims they don't know the status of my arrangement but they assure me that they have contacted the vendor and it will be sent as soon as possible!

Placed an order on 5/4 to have flowers delivered on 5/7. Received a phone call late afternoon that they needed to speak to me. Called the number they gave me to call back, which is 800-838-8853. All I got was an answering system. Couldn’t talk to anyone. Sent an email out at 4:45pst and got a response that someone would call me shortly. At 5:45, no call so I emailed again, got a response that they needed another address because they couldn’t find the place. I responded back with the address again with cross streets and my sister's phone number.

I ordered flowers from this company days in advance and they sent me an email confirmation saying the flowers were delivered to the address and on the date requested. In fact no flowers were delivered at all. I called the following day. Four phone calls it took and each time they promised me the flowers will be delivered the following day within a certain number of hours. None of those promises came true. The hours past. The day passed. No flowers were delivered the following day. On the fifth phone call they promised the flowers would then be sent the following day and an email confirmation will be sent telling me that the day of the new delivery. But that email confirmation never came either. No flowers ever arrived. Still waiting for an order to come true. At this point the flowers are being canceled.

ZERO STAR IF POSSIBLE!!! This is the most horrible experience I have ever had with a Floral delivery. Do not order from this company!!!! I spent over $200.00 in an flower arrangement, balloons and teddy bear that never arrived to the destination. Called them to find out what was the problem and no answers were given because apparently the Floral location was closed. Why would I be able to place an order if the place is closed for that specific day!!! The only solution given was that the arrangement could be delivered 4days later like Why would I want that? I wanted the delivery to be in a specific day not whenever you decide it's possible to be delivered. What's the point of having it delivered 4days later when the Birthday has already passed.

I ordered 2 dozen red Rose's for my mom for Mother's day. She received a couple of colorful Rose's. The Rose's looked like tulips. I spent $61. The flowers she received looked like they were worth about $10.

I ordered flowers for Mother's Day on 04/27/2020. I wanted them delivered on 05/06/2020 but the date was somehow changed by the company for 05/07/2020 which was no big deal. I purchased the extra early delivery for one set of the flowers to arrive by 10am. They did not arrive until 12:30pm. And the balloons were missing. The second order was delivered to the wrong house, luckily this was subdivision and they knew my mom and called her to come down for a min so they could give them to her. The flowers are not what I ordered, the balloons were missing, the bow was not on the vase and the vase was the wrong color. I got on the chat, then emailed and no help. I finally called the 1-800 number and she said, "Well I am sorry and I will give you a $10.00 coupon off for your next order and a 10% refund." Do you realize how much money I spent. Seriously. I will NEVER use them again.

I purchased bouquet of what was called Mother's Day Garden flowers to deliver to my daughter from her babies. They were delivered on 5.7.20 on time. They looked like a bunch of flowers just thrown in a vase.

Floral order with this company included the flowers and vase, delivery charge and card with text. It arrived on time and mom says it is pretty but it arrived with one stem broken and no message on a blank card. Given that mom is 96 years old and in a care home across the border, which is closed, I wanted this to be special for her Mother's Day 2020. She didn't even know who sent it (oh well, suspected me) but worse, the message was a huge part of the undertaking. Not the same saying it over the phone. Furthermore, when I tried to call the company I waited 10 minutes on hold (ok, we're in a pandemic, understood) before turning to email "Chat". After another frustrating exchange I was told that the employee couldn't access the "portal", that it was a "dropship" order, and suggested I call the company. Right. Unfortunately their website doesn't have a place for reviews so I've found this option for comment.

My experience with FromYouFlowers.com for a past Mother's Day was disappointing. The company website "guaranteed" delivery by Mother's Day. Based on that promise, I made the purchase on the Thursday before Mother's Day....flowers to be delivered to my mother in her nursing home in Boston by Sunday. Within hours, I got an email from FromYouFlowers saying "Please accept our sincere apologies as we are unable to complete your delivery by Mother’s Day. We have scheduled your delivery to be made no later than May 15th..." A 10% discount was offered because they said the flowers could be delivered up to 2 days after Mother's Day.

I ordered two premium arrangements. One for my wife for our anniversary. That arrangement was supposed to be red roses and red carnations. The arrangement that came was a horrible mix of what can only be described as cheap field flowers. The second arrangement I ordered was for my mother's birthday and Mother’s Day. That arrangement was supposed to be white, pink and purple roses with some other beautiful filler flowers. The arrangement that arrived was the ugliest assortment of cheap yellow flowers. Both arrangements were not even close to what I ordered and much less expensive then what I paid. The best they could do for me was to give me a small refund on both purchases. Totally unacceptable and after dealing with them on multiple occasions I will never deal with them again. Horrible business model and horrible outsourced customer service.

What I ordered for my mother was nothing like she received. The arrangement she received looked like a child put some flowers in a vase. I contacted customer service via chat and was told new flowers would be delivered but that never happened.

I ordered chocolate covered strawberries to cheer a friend up after the sudden death of her brother. The delivery was on date promised but for $80 for 12 strawberries I expect more than a bent up, damaged box with broken chocolate pieces and mushed strawberries! I sent an email to their customer service and still haven’t gotten a reply. I called their customer service line and waited in queue for over 10 minutes before hanging up. I’m appalled and embarrassed by this delivery!

Below is a copy of the email I sent to this company. I have yet to receive an answer to my previous email or this one, however, I felt the need to go ahead and post a review in order to help someone else who may be trying to honor a loved one through flowers. If and when I receive a response, I will be more than willing to update this, however, at this point, I am very disappointed and will not use this company at any point. I believe there needs to be some standards set, or if set, enforced. At this point, if I had not called, the flowers would not have been delivered, and even when delivered, they were substandard and as you will see, not at all what was advertised, promised or delivered on.

I ordered an arrangement to be delivered today. When the recipient received the arrangement it was not the arrangement that I ordered. It looked nothing like it. The arrangement only had a couple of the same flowers, it was mostly leaves, it was not full and beautiful nor did I it look professionally arranged. I paid for the more expensive flowers in the bouquet as shown online and received mostly cheap filler. I even upgraded the size thinking it would be even a little nicer. It was not. This was for my daughter who is spending her first birthday away from home. I am thoroughly disappointed. I will not order from them again. They did offer a very small portion of the purchase price back.

This company is a JOKE! I placed an online order on 5/2/2020 for delivery on 5/5/20. Then paid an “Expedited” fee to have the flowers delivered before noon. NO FLOWERS. This is for my 13th Wedding anniversary. Tried to chat with customer service, agent logs in and says “How can I help you” after putting a very clear description of the issue. After typing it again, no response from agent after 10 minutes. I will NEVER do business with this garbage company again. I had to show a picture of the $165 flower arrangement I ordered to the wife that never showed up, so she knows I didn’t forget. Absolutely inexcusable, hope they go bankrupt!

After a few emails back and forth I was able to get a full refund.

Would not recommend to my worst enemy! Lies about delivery date and unaccredited!! BUYERS BEWARE!!! They claim "same day delivery" mine was ordered the day prior to no avail! Shop local... this place is not legit!!!!

I ordered a sympathy plant for a long time friend for the loss of her Mom. I placed an order for a PREMIUM dish garden with a nice planter. What was sent was a basic peace lily in a cheap basket. I called them and they said they'd give me a partial refund because they aren't currently doing exchanged due to COVID-19. I was so upset!!! How embarrassing that my friend received this! What they sent was 1/2 of the price on their website. If I had wanted that, it's what I would've ordered! Do yourself a favor and go with a reputable company for these precious moments.

After my terrible experience, I would like to warn other customers, no delivery, just apology, promises from one day to another and no result! Be careful and do not trust this company at all! Really awful!

I ordered a beautiful large floral arrangement and chocolates to be delivered to my elderly grandmother from her great grandchildren to brighten her day while being quarantined alone in her home. Ordered the flowers on Monday evening for a delivery of Wednesday. Wednesday I received an email saying the arrangement was delivered so I contacted my Grandmother expecting her to be surprised by the flowers, however, she NEVER received them!

It was mine and my wife’s anniversary and while I’m on the other side of the world I couldn’t give her anything in person. I ordered the rainbow roses of this page, got the next day shipping and arrived the very next day! My wife loved LOVED her roses. I read the reviews about them and I started getting nervous I’m not gonna lie but they definitely did a great job! The box and the way the roses were wrapped up. It was beautiful my wife even loved that :D

I ordered a floral bouquet from this company with expedited delivery. It wasn’t delivered. I called them. Then they told me it would definitely be delivered by 3pm, it wasn’t. They told me they would call the florist, then said there was no answer. I think this is a standard excuse! I’m still waiting for the delivery that was to take place this morning to celebrate my mother’s 94th Birthday! Do NOT order from this company!!!! That guaranteed delivery is a LIE!!!!

Husband bought me 50 long stem red roses for 50th anniversary Saturday April 25. Came in a big box. Opened, flowers in the middle had some kind of “mold” on the petals. Heads were falling off. Picked out 7-8 severely damaged roses and put the rest in vases with the water supplement included. Today is April 29. Anxiety pitched all but about 6 of them. I have pictures to verify the poor quality. The stems did not appear to be recently cut. They offered him 20% credit. Never again!

Extremely disappointed with purchase of $70 arrangement vs what was delivered. None of the flowers in site picture were the same and cheap carnations replacing yellow daisies. Not one flower was same flower or color as on site picture. Arrangement was arranged as if an inexperienced florist did it and totally differently than shown on site as well.

This company is ridiculous, I send my sister flowers for her birthday! I choose the “sweet Devotion”. What they delivered was nothing like the picture!! Not the same color or flowers. I was furious!! They offered me a 20% discount for my next order and a $10 gift card!!! After speaking to the supervisor and informing them I would stop payment. They agreed to redeliver. The second deliver was better but not at all what I ordered!! I will never use them again!!

Good: Delivered on the day requested. Quick customer service response. Bad: Flowers were less than 1/2 of what was advertised. Quantity and quality were lacking. It looked like a joke and was rather embarrassing. Truly not even close. Customer service provided a 25% refund and a $10 gift certificate (which I will never use). These flowers were for my wife who was preparing to undergo cancer surgery. I upgraded to the best/most expensive option of "premium." Other flowers had been delivered and the Fromyouflowers were embarrassing and pathetic.

I ordered flowers yesterday from "From you Flowers" for my grandmother because we had a death in the family. I received and email that the flowers were delivered but nothing was delivered. I called customer service and they said they called the florist and was advised that the flowers were out for delivery. After saying I wanted to speak with the florist the rep advised that the florist was closed and couldn't talk to me. I then spoke with a supervisor who said he spoke with the florist and they are to busy to talk to me. They rep and supervisor were very rude over the phone. They kept trying to give me a 15% discount after multiple times of me telling them to cancel my order. It's took me saying that I'm contacting the BBB and then they cancelled my order and said they would issue a refund. I had to contact my bank to advised that I was scammed to get my money back.

I ordered flowers today at 1 pm to be delivered the same day, and they were delivered the same day, at 9 pm. I didn’t read the reviews before ordering, so I was really stressed when discovered the bad reviews and was preparing for a battle with the customer service. But my experience was good. The flowers were the same as I ordered. The bucket didn’t look 100% like in the photo, but it does look good and I am having a relief. I guess this type of business works with local flower shops, so they have no much control over the flowers that get delivered. I assume the florists use their website photo as a reference.

I spent nearly $100 and my flowers never arrived and the company could not reach the florist or give me an answer besides “It will be delivered”. After three day’s of being told this, despite paying extra for expedited delivery, I cancelled my order and will never use this company again. Also, they have “5 stars” listed on their website but have no actual way to rate them. So that’s just them misleading you further.

I can believe that I had such a bad experience with this company. So, with this COVID 19 pandemic going on, decided to have flowers delivered to my friend for her birthday. So I have placed the order at 9: 30 am in a Monday, no holiday or any other celebration, all business closed because of the virus. So I am thinking that it should not take too long for the flowers to be delivered, so my girlfriend can enjoy them and not be sad that she cannot celebrate her birthday with friends.

This is probably the worst customer service experiences that I've ever had. I ordered a birthday present for my dad (some cheesecake pops) and set the delivery date for 4/10, his birthday was on 4/12 so I was happy with it arriving a little early. On 4/12 I called my dad and wished him a happy birthday. I asked him if he received the order and he said no. I was a little angry but it was a Sunday so I figured I'd wait a few more days. Come Wednesday 4/15, it still hadn't arrived. Not only had it not arrived, no one from the company had emailed me or called me with any updates. I emailed customer support and they sent some generic apology along with a $10 coupon towards my next order. No mention of if or when the order would be delivered at all. Through some back and forth emailing, they finally agreed to send the order on 4/20, 10 days after my original date. Still no mention of a refund, just coupons towards a service I will never use again.

I ordered a bouquet to be delivered to a hospitalized friend, to be delivered on Sat. I received an email stating that the flowers were delivered. My friend advised that they were not delivered. Sent an email advising non delivery. No response. Called and was told that they would contact the delivering florist and get back with me. No response. Made online chat and was told by the agent that they would resend the flowers through a different florist along with a note of apology and reimburse 30% of cost. I was assured that the flowers would be delivered the following day and...I would be notified by email of the delivery. No results!!!!

Ordered a beautiful bouquet of flowers for my mom’s 79th birthday. She’s been shut in & alone from the covid quarantine so really looked forward to making her day special. 1. The flowers still weren’t there at 5:30 PM so I called. They said they had until 6:00. 2. They arrived at 5:50 & looked like a 5 yr old threw them together hastily.... They were clumped together sloppily not even attempting to arrange them. None of the same flowers ordered were in it. NEVER AGAIN!! Their attempt of rectifying it was to issue a 5.95 credit (cost over $50).

We were having flowers delivered next day for someone who had surgery. I didn't get an email until the following day (the day after they were supposed to be delivered), that they did not get delivered b/c they could not find anyone in the area to deliver them. If you cannot deliver them next day, then you need to say that immediately on your website so I can find someone else who CAN deliver them. The situation was handled extremely poorly. I will never use this company again that is for sure. It's not about mistakes, it is about how you handle mistakes and this was not handled well at all.

First off they don't send what arrangement you order. 2nd It was a 25 year old birthday. Spent almost 80 dollars. Sent balloon for 60 year old and not even vase I ordered. I said mistakes can happen. We are only human. Tried again. Spent about same as before and again flowers weren't what was ordered and they looked like a 8 dollar bouquet you buy at store.... And not a nice one... My mom who knows I'm not cheap told me not to order from them. Why would I even bother with this company ever again.

I Ordered Flowers for a family member's birthday 6 days before their birthday. I paid and was assured it would arrive promptly on time and received tracking information as well. The day came and nothing ever showed yet I was billed. I contacted customer service which is a joke. The gentleman acted like it was my fault for contacting this company and only said he would contact the flower shop when it opened in the morning. Mind you this was 9:04 pm after waiting all day to see if this product would arrive. There was no reassurance from the scam company that this product would arrive first thing in the morning or stating that they would make there wrong right. I was charged Money “robbed” and then left out to dry. Thanks for nothing you thieves.

Horrific. Terrible customer service. Spent hundreds on orders with them. Placed an order a week in advance THIS TIME. Order never came. Calling in was a nightmare. On hold for an hour and then disconnected. Sent several emails, all of which I got a response "great news, your order was delivered 530pm to intended recipient." We were home. It never came. No response to other emails sent, another hour and a half on hold as we speak. 715pm as we speak and they're asking I call back if I havent received by 6pm as florist isn't answering phone. It's 715 pm. Of course they're not.

I have ordered 2 times. First time the flowers were a day late. They also was nothing like I ordered. I was told it was because they had to pay the florist before they would deliver. The second order was delivered by UPS in a box. I also had a credit which I could not use. Every time I went onto the web. The prices were different. I would never recommend this company. They need to be shut down. Customer service is bad.

Ordered birthday balloon for my grandson on 4/6 his birthday. Was 4/8. As of 4/11 he has not received. His gift also came with a teddy bear, so far everyone has told me it was out for delivery I WILL NEVER ORDER FROM THEM AGAIN.

5th year wedding anniversary 4-11. Ordered 9 days prior and paid additional $ for a morning delivery. Nothing....got billed, but nothing. No emails other than a receipt for the purchase and nothing else. Will never order again from an online floral company. Order number: **.

Sent a flower arrangement to my wife for our anniversary while I was out of town - was supposed to be "deluxe" arrangement with a grouping of balloons attached. When I saw what was sent I was greatly disappointed in what was supposed to be "deluxe" for almost $90. There was one sad red balloon attached to the flowers which I paid extra $15 for a grouping of balloons. I complained to the company and they refunded me the $3 per balloon for each missing balloon. I told them this is not what I want, they ruined the intended impression to be made upon delivery. So of course, it was an overcharge and some local florist jobber trying to keep a few extra bucks in their pocket, I get it. But as I explained to From You Flowers, they can't take back the shortfall in experience for the receiver of the intended arrangement.

I would love to upload the 2 baskets I ordered for my grand babies as I am recovering from Covid-19. I paid 52.99 each basket and they look pathetic!! I am happy to send you pictures of what I ordered and what I received!!!!! It will make you just as upset as I am!

I ordered chocolate covered strawberries for a family member for Easter and was so disappointed and embarrassed. These looked like someone tossed them in the dryer and then delivered them. I called right away and the representative wanted to offer me 30% off. I told her please redeliver a box that was not destroyed.

I made an online purchase for flowers for a family member who is very ill. After ordering the flowers, I checked to find that the amount charged to my credit card was almost doubled. The flowers were delivered a day early from one location and a day late from another location. I had not ordered two of the same flower arrangements. I called to find out what happened, but was disconnected after a 15 minute wait. The second call found a very abrupt customer service representative who could do nothing. I sent an email to the company and explained the order number, the details, the calls, and described how the original order must have been mistakenly sent out to two different delivery services. I also informed her that the flowers coming from Southgate Michigan were very nice, but the flowers delivered from Allen Park Michigan look terrible and were an embarrassment.

I ordered flowers at 12:30 pm to be delivered same day to my mother. I got an email confirmation at 7:06pm verifying delivery but my mother never received the flowers. I called the customer service line and spoke with a rep who told me they had until 8 pm to deliver to be consider same day and to call back after 8 if the flowers were not received. 8:20 pm and still no flowers and another phone call made where a rude rep told me everything the first person I spoke with said was wrong and they couldn’t do since the floral shop was closed. I asked for a cancellation and a refund which finally granted, after having to hear all sorts of condescending and rude remarks. The call ended by the rep telling me if they were lying or didn’t see the flowers to leave them outside and someone would be by to pick them up. FYI my mother has cameras and can provide proof that no flowers were ever delivered. DO NOT TO BUSINESS WITH THESE PEOPLE.

I ordered flowers to be delivered on Monday, they never arrived. I called that day and they said because it was a doctors office they could not deliver it there so I gave the home address to where these flowers needed to be delivered. They delivered them to the wrong house in the wrong town. Then they said because the flowers were delivered they couldn't send delivery to the correct address. I will never use this company again. Buyer beware.

I placed an order for flowers and chocolate covered strawberries for my partner and our Anniversary. The strawberries came partially melted and sticking to the top of the box. We had to pry them off of the plastic to eat them. The roses were NOT like the picture at all. They looked sad, bare and the leaves were half gone and wilted. There was no additional foliage added, just the bare stems on the roses themselves. The blue vase was HUGE and not like the picture. There was no way to arrange the flowers and it looked more like something in a sad movie. I wish I could attach a picture. I contacted customer support and they said they would give a 2% refund. Don't order from this company... You will be highly disappointed and waste your money.

Ordered flowers, balloons & chocolates & they were not delivered....unable to contact by phone & responses to chat & email were just telling me to contact them by phone....rip off merchants & they took my money.

I was really excited to order something different for my wife's birthday from Fromyouflowers.com and all came to an end when my wife showed up at home with what looks like someone went to the dollar store and put a bow on a pot with candy. It doesn't even come close to what Fromyouflowers advertise in the website. Very dissatisfied. Then trying to get a hold of someone to discuss the matter, but never did. Won't recommend you guys... First and last.

The 1st time I ordered from them they sent a downgraded version of my order without notifying me. They thought they Seoul’s be sneaky and I wouldn’t know. But I asked my daughter for a picture of the flowers and found out. This 2nd time I ordered from them, it’s been 4 days now and they still haven’t delivered yet. No email communication from them advising of the delay. Tried calling and the phone just rings with no answer. I emailed them asking to cancel the entire order already. Very poor and unreliable service.

I ordered the Chocolate Lovers gift basket. Bunch of candy but very little chocolate. Bunch of hidden charges. Called their customer service dept. and their response was “charges were shown when you entered the zip code so you should have known.” BS! I’ve ordered flowers from other companies and never had such crappy service. Most companies are apologetic when they have a dissatisfied customer. Not this one. They couldn’t care less. DO NOT ORDER FROM THEM. You’ll be sorry.

I ordered flowers for my dear friend on the date her baby would have been due. The flowers were delivered a week early. I paid for the largest bouquet and what was delivered was not as pictured. I tried twice to call a supervisor and have yet to get ahold of one. I was on hold for 40 minutes. I would not recommend!

I ordered an upgraded “LUXURY” bouquet and balloon. What was delivered was FOUR roses and bunch of baby’s breath. Multiple emails to the company and NO RESOLUTION. I asked for a refund of the balloon which wasn’t delivered and a refund between the difference of a “luxury” bouquet vs. FOUR roses. Repeatedly told NO. $59.99 for FOUR ROSES?!?!

I placed an order for flowers delivery for my mom to surprise her. The package came without bear and chocolate box that I paid for. Never again! Terrible service! Try to avoid it. I mean it. Disappointed.

Better off ordering from other floral companies. The arrangement I ordered was "Sweet Devotion," which should be mainly purple, but the actual flowers were pink/dark pink. Also as someone already described, the proportion of greens is high (there were only like 3 pink roses). My friend (recipient) laughed at how different the actual flowers look from the advertised product. DO NOT USE THEM! Also, they charge you $15 for handling fee in the end so don't be fooled by the 20% discount they offer. Not worth it.

Although I dont live in Grass Lake, MI, I order flowers for the family and friends that I do have there. The shop doesn't look like much, and they mainly sell spring plants, but when my daughter has an occasion calling for flowers that is who I call. Her arrangements are always so fresh. She always does them exactly as I ask, regarding color, base, little additions here and there, and always a dragonfly. I have never ever been disappointed in anything she makes up. She is just a good, trustworthy person with a business that is just the same.

Always comes out picture perfect. I've never had a problem/bad experience with the company or who they used to deliver their plants, flowers, balloons, and specialties. I only wish the price was lower for just roses or daisies, I know it's expensive to grow lilies, but normal flowers Should be cheaper. Plain red/white/yellow. Now mix colors I can see be a little higher. But not normal. Otherwise great online ordering. And COUPONS. REWARDS. THUMBS UP. RATE 8 OUT OF TEN.

I would give ZERO stars if I could. My husband made this order to surprise me at work and was so excited to send me flowers and chocolates. He ordered the "same day delivery"... Two days later NOTHING! He called their customer service and they said the address was incomplete?? So that's it? If the address is incomplete they will just keep your money, keep their goods and never contact you? You fill out the contact information, but they don't use it? What kind of business is this? This was on 3/6/2020. That same day after they weren't delivered the company issues a $7 refund out of an almost $70 order. My husband have called several times to get the rest of the refund.

I lived in Abu Dhabi for over 10 years, when my husband and I relocated there for my husband's teaching position, and used this Florist to send arrangements and gift baskets to my family and friends in the US during my absence. I received fantastic feedback from the people I sent the arrangements/flowers/gift baskets to, and never had a problem with any of their deliveries.

Have had great experience with this company, arrangements are have been beautiful and company always been on time and will order again.. Can't think of anything else to say thank you....

Don't, I repeat, don't order from this company! They charge you an arm and a leg then don't actually get what you order, delivered to your recipient. I placed an order for two arrangements to be delivered the next day to the same person at same address. They charged an extra fee for each arrangement to be delivered next day. They then only sent an order for one arrangement to a florist and only paid $55 to the florist, of the $100 they charged me. I called and emailed and everybody told me they sent it and that the florist made the mistake but they would sort it out. I got in touch with the florist (shop owner) that delivered the one arrangement and she said she searched all her emails, faxes, and phone orders and only got the one arrangement order from this company and the $55 she had to struggle to get because they only wanted to pay her $35. Mind you, the company charged me $50 for this arrangement they wanted to pay $35 for.

Great work with your work and designs, price point, your variety of product. Flowers in general lifts spirits and bring joy, and smiles to all who's Blessed enough to receive them, especially receiving them for no reason. Because today is today. ☺

I placed an order online for a Funeral, to be delivered to the Funeral Home. When I paid for the order I chose PayPal, I use it a lot. I was then directed to FROM YOU FLOWERS LLC and I did not realize this. The order was NOT delivered. I did not find out until the next day. They not only charged for the item but I had a tax (normal) a $5.00 charge for Expedited, and a whopping $15.00 for processing and handling fee. After calling several times I finally got a live person, unfortunately I could not understand the women and she could not tell me why the order was not delivered. This was a Funeral, I was so upset already and this added to it. I will never order from them again, nor will I suggest this company. And it took them 5-10 days to refund me. How insulting. If I could take away the 1 Star rating of the 5 they would get a big 0. Angel ** from Iowa.

Beautiful arrangements, great price, delivers on time, always a discount online. Everyone loves the arrangements that I send. So much better than other websites I have used in the past. I highly recommend FromYouFlowers.

I ordered an arrangement from them to be delivered to my mother. The arrangement showed up and it looked nothing like the one I ordered. When I contacted them they gave me an $8 refund on a $50 order. The flowers look like something I could have purchased at the store or in the corner.

I paid for expedited delivery and they failed to deliver in the allotted time (AFTER I emailed to query I received a refund for this and an apology), this ruined the surprise as my friend was now out of office & I had to give the delivery person (the only good part of this experience- she was extremely courteous and professional) my friend's number. The flowers also DO NOT look as pictured, I could have gotten a more affordable and frankly nicer arrangement from the gas station. Since starting this review and sending photos to the company I received a 20% refund and another apology. I am extremely dissatisfied.

Ordered flowers for International Woman's Day. Ordered them with at least a week's notice. Nothing arrived, no contact nothing. I contacted them the day after they were meant to be delivered, they said they could not find anyone to deliver them. No notification, no contact, nothing. They apologised and offered a free larger bouquet, and a different delivery date. Completely useless and incompetent. If you want to get someone a gift please do not use.

Absolutely DISAPPOINTED! I have ordered premium three dozen of long stem red roses. I have ordered expedited service from 9am-till 12. On purpose to make a surprise. I received the roses only at 6:30pm. Roses were different height. Some of them were already bloomed and looked not fresh and accurate. I ordered a premium bouquet but received ordinary stack of flowers. Even I could make it look better. Fromyouflowers said that they gonna refund me money that I paid for expedited service. But it’s not about money. Thing is I paid for one type of product and received different one. I’m absolutely DISAPPOINTED. 1star definitely! Won’t recommend anyone! Everyone who is going to order on this website, read reviews first and hope that you will receive what you ordered. Not fair and not ok!

I am furious. I live thousands of miles away from my relative who had an accident. On Saturday I organised flowers to be delivered on Sunday and paid extra for them to be delivered on Sunday. At 11.30am I get an email saying they are unable to be delivered on Sunday and delivery will be made on Monday. Well, thats hopeless as they are away then and it's too late to organise any other delivery. Dont use this company. They can't deliver on what they offer. Never again.

This company is the worst! I have tried them multiple times and have been let down every single time. I’ve ordered same day and have gotten days later. This last time, a couple days ago, I ordered a beautiful arrangement, and got Nothing the same, a few flowers and a bunch of “greens” for $50. Completely ridiculous and will never use them again!

Wish I would have read the reviews before becoming another sucker. I’m seeing a trend here! I also received an email with delivery info and yet wasn’t delivered. I also paid for the delivery before noon yet it was 3PM in AZ. I called and they told me that they would call me back — which they never did. Finally my mom (she’s in AZ and I’m in Chicago) said they were delivered (this was at 4:30PM! from a 13 year old kid (wtf?)) and she sent me a picture of the arrangement. I was embarrassed as it looked NOTHING like the image online! It was mostly greenery! It’s bait and switch!!! I called and they offered me a $10 coupon. What?!? No way. After demanding more they agree to resend the flowers PLUS they agreed to refund the $4.99 fee for delivery before noon and the total delivery fee of $14.99. Let’s just see what shows up tomorrow... I’m so upset as this is my mom's 70th birthday and I’m away from her in Chicago.

I ordered a premium southern peach bouquet for my niece in Las Vegas who just delivered her 1st child. I'm in California. Paid extra to get in to by noon. What I took my time and money to order for her was nothing like the pictures and so different from the items. The clear vase and stems showing and the flowers is why I ordered that particular one. I was completely embarrassed this. They offered me a 20%, and a $10.00 credit. Then I received a another email saying they are giving me an additional 20%. My order was 89.37. I expected a full refund. They say they reached out to the florist and let them know about my experience. Even the card I wrote and they rewrote was a mess. If I could show the pictures I would.

Second time I placed an order with this company. BOTH times order was never delivered, despite receiving tracking order and confirmation of delivery. Called and they had no idea what happened. Gave me a new tracking order for new arrangement. Went online and checked that order. That tracking number does not exist. Family was home all day. No way they missed it. After receiving new arrangement DAYS later and a coupon, I thought I’d use the coupon and give them one more chance. Again, same exact situation. Now my ailing relative has no flowers for their birthday. Disgusted. Use another company. No idea what the new tracking order is. Asked person on phone to confirm it three times. This one also does not exist when I typed it in their website. No flowers, occasion has passed. Irate. Inexcusable.

I paid for same day by noon service and received the flowers late afternoon. My whole Birthday party was ruined. The customer service was absolutely horrible. They refused to refund me at first. Had to argue to get my refund for such a horrible service. The flowers look horrible too. Nothing like on the picture. Absolutely not worth the money.

I ordered flowers on Feb. 11, 2020 to be delivered Feb. 13, 2020. I received a confirmation of the order and also a confirmation the flowers had been delivered on the 13th. But, no flowers were delivered. I made a total of 6 phone calls to the company and spoke with 6 different people regarding this issue. Each time an explanation was given it was different from the previous explanation.

Very UNPROFESSIONAL. To begin, I paid additional money for guaranteed early delivery before 12pm. By noon, the flowers were not delivered. I received no call from the provider to let me know that they will be running late or having issues with my order. Nothing. I call the 1-800 number and after being on hold for 25 minutes they then tell me that delivery was rescheduled for 3 to 4pm. The surprise/window for the event has passed.. The service I paid for is now irrelevant/unneeded.

Updated on 02/23/2020: UPDATE! I received an email the following day (after her birthday) at 3:30pm notifying me that the flowers had been delivered 8hrs prior and left at the door. No one knocked. Half the flowers had already fell off. Pics attached of what I ordered and what my daughter received. What a waste!

I received a candy bar bouquet when my mother died from my co-workers. I was appalled. They paid $50+ dollars for 12 fun sized candy bars surrounded by 6 pkgs of Skittles. I could not find anything that small on this website. The smallest I could find had over 24 candy bars in it and was $51.99. I am so upset that my co-workers were totally ripped off trying to do something nice. I will pass the word along as much as I can to not use this service again. When you see the candy bars on their website beware. The candy they show is hidden by cellophane. The Reese's candy bars are only half size and the others are fun-size and don't come as advertised. BUYER BEWARE!! Also, they had to pay $20 for overnight delivery; so, in the end it was over $70.00

I ordered a bouquet to be delivered on February 18th to my sister because it was her birthday and it was the 1st time I wouldn't be there on her special day. I paid extra for fast same day delivery. I received an email 5 hours later asking me to contact customer service to confirm some details, which I did. The next day, I received another email telling me my gift was not delivered. I was and still am upset, annoyed and disappointed that I failed twice to be there for her. I wouldn't recommend buying from this company if you have a special event. A sad ex-customer.

I saw an advertisement for this company and decided to place an order with them. I placed an order very early in the morning and paid extra for a delivery by noon that day. It was my daughter's birthday and she just started a new job at a school and I was excited to surprise her with flowers, balloons, etc and it needed to be there by 2pm. By 12:30 pm it wasn't there yet, I did an online chat and they told me it was out for delivery. I called at 1:15 and they tell me they're sorry they can't fulfill my order today but they can deliver it tomorrow. Only problem is, my daughter's birthday was today. I did get a refund but had to hold on the phone for 15 minutes while they get the approval to refund me. Not recommended if you're looking for the same day delivery!

I originally ordered these Friday 2/7/20 to be delivered on 2/14/2020 Valentine's Day. I called around 8:45 AM on 2/14/2020 and made sure they were aware that my fiance's office closed at 4 and I needed to make sure they were delivered before that time. I was told they put a note and they would make sure they were delivered. I read reviews after and got very scared so I called again about a few hours later. I was told they couldn't give me an update and the website tracking gave me nothing. I asked if they could contact the florist or give me their info and this agent told me no. I called again about an hour later asked the same thing and I was told they would call the florist and call me back because the florist did not answer.

Where do I start!!! I've ordered 3 times and sent to my girlfriend within 2 months. The first time was perfect. No problem with order. The second order was delivered not sure what time but we came home from dinner at 11:00 and found flowers SITTING on front porch in 7 degree weather. We left for dinner at 7:00 so have no idea how long they were sitting there. The 3rd and very last time was 2/14/20. I ordered a very nice display and paid for early delivery. At 11:00am I got a email confirmation that the flowers were delivered which they were not!!! I called and after a hour on hold got hold of C/S she told me they just say that when it is loaded on the truck which is crazy. She called the florist and they said it way on the way. We had a 7 pm dinner reservation and still no flowers.

Ordered one dozen red roses for Valentine’s Day. Roses arrived on Valentine’s Day in a box with no water. Flowers were drooping but we were hopeful. Perked up by next morning BUT by end of day had drooped again and began to get dark, moldy spots. Called customer service. Flowers do SHIP WITHOUT WATER. Company offered re-delivery. Will remain hopeful.

They do not deliver the same day. I'm soo frustrated. I called 2 times because on the tracking app it said it was delivered when it was not true then I called to ask what was going on. They were unable to contact the florist but they said that she will get them today the latest 6 pm. It's 7:40 pm and yet nothing. I called again and kept waiting 20 min because the stupid florist does not answer. What kind of people are they working with then. He said, "I'll send a message to deliver tomorrow." Wtf ... this is unacceptable. I paid 65 dollars for the same day delivery and I was actually happy about it and nothing. I'm so mad. I'm never ordering from this site again and I'm canceling my other tomorrow if it's not deliver by 2 pm. This is **. Don’t recommend it.

I paid extra to have flowers delivered today and they were not delivered. I signed on to chat with customer service and after waiting 15 minutes the person connected and hung up without answering. Is this company fake?

If I could rate this company less than one star I would! Absolutely horrible experience with this company. I know Valentine's Day is a busy one but they made me look so stupid! My partner waited one hour AFTER their delivery time to see if they'd show up. They never did. They were supposed to deliver to her home the next day (Saturday), never showed up. Then AGAIN on Monday they were supposed to take them to her.... Here we are Tuesday 02/18/2020 and still no flowers!!!! Every time I asked for a supervisor one was never around.. Go figure. After DAYS of fighting with them they agreed to refund the full amount of my order and I got to look like a jack ** for not sending flowers. Absolutely the worst experience with flower delivery I've ever had! Get it together Fromyouflowers.com.

Placed my Valentine’s Day order five days prior. On the 14th I waited for my wife’s excited text. Late I got nervous and emailed FromYouFlowers. They assured me the delivery would be there by 5pm. My wife even waited 20 extra min after she was to leave work because I told her to look for them. No flowers. After many emails I finally talked with a human the next day and they told me the earliest they could make the delivery would be on the 18th. So again on the 18th no delivery. I called again and was put on hold while from you flowers contacted the florist. Came back and said they could not get anyone at the florist. So after two failed attempts to delivery, 5 days of waiting and many emails and phone calls I got a refund. If you are reading this consider yourself lucky and go with a different florist delivery service!!!

SO here is my story... Valentine's Day, we all know how important this is for the lady/partner in your life. I made a custom order to be delivered on Valentine's Day in "advance". They guaranteed delivery on this date and also charged up the wazoo for shipping and handling. Valentine's Day arrives and I'm starting to get panicky. My order recipient is getting off of work at 6pm and still no mention of a delivery. The time is 3pm CST. I called customer service and was told everything will be fine and delivery is scheduled for on time delivery before 6 because that is when deliveries stop according to rep.

I decided to use your company instead of doing my own arrangement as I normally do to send my mother flowers for Valentine's. This was very important to me to make her feel special as her husband is now in a long term care facility. The flower arrangement received was in no way, shape or form what I ordered. $60 for mostly greenery? What I ordered was flowers was a full bloom of flowers, no greenery. I was offered a redelivery but would not be delivered for another 2 days. Then they offered 30% refund... then finally 50%. I'm still not pleased as what was received looked like something I could get from the grocery store.

I have ordered some flowers online for my friend as a surprise. A couple days later I receive a call from the delivery man. He was at her door and didn’t find her home so he waited. He refused to leave them outside so that’s a good thing. He left a note on her door and then I gave him her number as it was a surprise. He left a voicemail and she called him back and got the flowers redelivered to her the same day. She was very happy and pleased. Although it was an overall positive experience and she was very happy, I was somewhat disappointed that the “walk in the sun“ flowers look like nothing as described in the photos. Of course, I didn’t mention this to her.

Yes, I ordered $200 spray for a loved one’s funeral. I asked that they be delivered Monday by 10AM for the viewing. I ordered because the funeral was out of state. The day of the viewing I was informed by family our flowers were not there. I called fromyouflowers and I was told that the florist called the funeral home and they decided to wait until the following day to deliver flowers for the funeral! I demanded (you would think they would correct) they deliver them and I was told they would expedite the order. He would call me back with delivery time. I called back (no call hours later). They delivered them after the viewing 7 hours late and told me “well they did get delivered the same day”. I said it was like delivering wedding flowers at the reception! They did not seem to care. Gave me 30 percent off. "Oh well the florist needs their money or we will take the flowers back." Creeps!

I placed an order on the website 4 days prior to Valentine's Day in order to ensure on time delivery. The item I received was significantly different from the photo and description on the website. When I contacted customer service and requested a replacement with the actual item that was ordered I was met with a generic email template with their attempt to rectify the situation by offering a 25% discount. When I replied to that email signaling that a 25% discount is not sufficient since I didnt receive the item that was ordered i was greeted with another automatic response... But this time they reduced the discount they were offering from 25% down to 20%!!!! Poor attempts to correct a situation with an easy fix and avoid a claim of deceptive trade practices.... Never do business with this company again.

Placed an order for Friday Feb 14 delivery. Received confirmation email flowers were delivered. They were not. Checked and received another email they were delivered Feb 15 at 8 am. They were not. Checked again and now being told they were delivery Feb 17th and signed for delivery. Every time I check on the delivery status I get another day and time. At this time delivery is pointless and am requesting refund. Needless to say very disappointing.

Disappointed and angry are no words to describe my feeling about this service. I ordered a beautiful bouquet of flowers 4 days in advance in order to have flowers for my girlfriend on Valentine's day. At 5pm the order still has not arrived so I start checking the status online, but there is no other information than "order in progress". At this point I still have the chance to go to a local shop to get flowers before my girlfriend comes home from work. However, there is no indication that the flowers won't arrive. At 6pm, I start checking the website on a 10 minute basis. My girlfriend is supposed to arrive home shortly after 7pm and I have everything else, dinner and candles prepared.

Horrible horrible customer service. I spend $90 for flowers and requested delivery on 2/16/20. Got confirmation and guess what? I called to find out what is going on and I was told, "Well your order will not be delivered today" ... Wow wow after paying all this extra fees nobody even bother to call and inform me that this will not be delivered today. Customer service told me pretty much too bad so sad. I was on hold for manager for over 15 minutes and nobody answered. Great service. Please don’t waste your money and time.

I ordered a bouquet and chocolate online on 2/6/2020 to be delivered on Valentine’s Day. The next day(2/7) I called and asked for the flowers to be delivered the day before Valentine’s Day (2/13) because my girlfriend didn’t work on the 14th and the representative (a foreigner) said that would be fine. Fast forward to the 13th, I call and wait on hold for 30 minutes to ask when my flowers would be delivered and was told that they would arrive that day (2/13) by 5pm. I called back again closer to 5pm for an eta just to find out that they would not be delivered that day but on the 14th by 2pm. When I asked the representative (a foreigner) to cancel my order he offered me a 20% refund and for the flowers to be sent on the 14th. When I explained that this would not be helpful and I would like to cancel the order completely for a full refund, he hung up on me.

After charging me $20 for handling and weekend fee to deliver on Valentine's day the flowers arrived after 4pm looking wilted like they were leftover scraps put together. I'm deployed overseas so my complaint had to be via email. All they did was credit me back $6 with apology. So sorry I didn't read their reviews (2.6/5) before using their services. Never again.

I ordered flowers one week before Valentine's Day to be delivered on Valentine's day and they did not arrive. The message I got is that the flowers were "sorted incorrectly" and the delivery would be delayed. I came to find out that it would be three days after Valentine's day. I asked for a refund and they offered a $10 gift certificate. When I complained more they made the gift certificate $20 and a 30% refund. The flowers are late and I'm sure will be wilted by the time they show up. I should have been provided a 100% refund, they did not deliver with their service/product. Very bad customer service in my opinion. I will not be using them again.

I place an order for an arrangement of flowers to be delivered for Valentine’s Day. I even paid extra like everyone else I’ve read in the comments, I know what a Valentine’s Day rush is, but if you have a business, you have to prepare yourselves to “make it on time” or “make it at all”. It was 8 pm, and I hadn’t gotten anything saying that my delivery was on its way or anything like that, I was checking constantly the website to see the status of the flowers. Nonetheless, I got an email like at 9pm saying that my flowers had been delivered, however, the flowers NEVER CAME!!!! I was like: how is this even possible?!!! They even sent me a confirmation email saying that they had delivered the flowers, but they never got to the recipient, which sucks.

My daughter ordered some flowers for me for Valentine's Day. They were suppose to be delivered where I work. They were left in the grass next to a metal shop building in a town over 30 minutes from where I work. Company's response, 20% discount on order for flowers I never received.

I used them the first time..the arrangement was very skimpy but thought well ok mistakes happen so stupid me tried them once more. The arrangement was absolutely nothing like what I ordered. It was a horrible arrangement! The most skimpy, ugly arrangement that wasn't even close to what I ordered. Don't waste your time or money with this company! First pic is what was sent. Second pic is what my order was supposed to look like.

Ordered flowers for Valentine's Day for my daughter who is working in Atlanta, and by herself hoping to brighten her day. Flowers were to be delivered to her at her place of employment, but never arrived by closing time. Contacted them the next day and had to fight tooth and nail to get a refund. DO NOT USE THESE RIP OFFs! 1800flowers is much more reliable. Checked other reviews on this site, I found 3 5-star reviews (probably penned by company employees), and the rest of the 100+ reviews were negative 1 star. Wish I'd checked the reviews first. Don't make the same mistake!

I ordered a flower delivery for Valentine's day for my daughter on Feb 12. Paid extra for Valentine's delivery. After 5:00 pm and still no flowers, I called customer service and was told they're on the way. After 8:00 pm I was informed the truck broke down. I asked where it was so I could go pick them up so my little girl could have her Valentine's present and was informed the very foreign based customer service center actually couldn't get ahold of the delivery people. They did offer to deliver the day after, but I doubt they will and even if they do, why pay extra for guaranteed Valentine's delivery and be ok with it showing up late. Very bad customer service. Do not use.

I ordered flowers several weeks ago to arrive on Valentine's Day. No flowers ever arrived. Very late this evening they sent me a UPS tracking number for my order. The tracking number shows the flowers were never even provided to UPS. I just got off the phone with them and they said the earliest that the flowers could be delivered is in four days on February 18th. I was placed on hold trying to process a refund, and am assuming I will just have to chargeback the order. FromYouFlowers.com is a scam and should be avoided at all cost.

If you don't want to be embarrassed in front of your wife, please don't buy from this guys. This is my story. I ordered an arrangement for my wife, and I still can't believe what I received. I paid almost 90 bucks for the most horrible flower arrangement ever. First of all, they said the flowers would be delivered by 5 pm. When I got home for work I found out they weren't there yet. They were delivered at 8 pm, but that wasn't the worst part. I was expecting to receive an arrangement, but what I got was a box, A BOX!!! And inside the box, the most horrible flowers I have ever seen in my life along with a cheap vase and a paper card, everything ready to be assembled. Just imagine how bad I felt trying to put all that together in front of my wife while I was trying to apologize at the same time... This guys are a joke.

This has been the worst experience I have had of ordering flowers online. Do not use this company. I ordered Valentine's Day flowers in advance to be delivered to my girlfriend. The site accepted my order and confirmed that they would be delivered on valentine's day. So far showing exceptional! And they ruined my surprise.

This has been the worst experience I have had of ordering flowers online. Do not use this company. I ordered Valentine's Day flowers in advance to be delivered to my girlfriend. The site accepted my order and confirmed that they would be delivered on valentines day. It is not late at night, my girlfriend and I are leaving for drinks and we haven't received anything. The entire day has passed and I haven't received word from anyone regarding the delivery. The phone line is automated and does not allow you to talk to a human. I just keep getting messages that they have received my delivery and it is expected to be delivered today. The unless it arrives at midnight there is no chance I am getting these flowers today.

Flowers didn’t look bad but I added a balloon to them and it was about 3 inches tall on a stick. Some of the flowers were bigger and there were some other issues that aren’t as big a deal but they start out with a price of 45$ and when all said and done were 79$ but the biggest issue that actually didn’t set well with me is they came in a box off the UPS truck. For women it’s important that everyone see the vase of flowers being delivered. It could have been anything in the box and it doesn’t matter because no one can see it. I will just get the local florist hand deliver next time. PS. this is the first time I’ve written a review without being asked to by the business.

I received a floral order for Valentine’s Day from my husband while he was at work. I think “floral order” is misleading because I actually got an empty box. No flowers. The card was empty (although it did list the bouquet that he ordered) and the box had the cardboard bouquet holder with nothing else. You’d think whoever packed it would realize it was light, weight wise.

My boyfriend attempted to surprise me with flowers today but unfortunately his plan did not work. While the order status says that the package was delivered, I received NOTHING. I called Fromyouflowers and waited over 30 minutes to speak to a rep to no avail. She could not explain where or to whom the package was delivered. I requested a refund and the phone coincidentally disconnected. I am truly disturbed by this company as they are engaging in FRAUD and should be prohibited from operating, this is shameful.

I ordered flowers for Valentine's Day and scheduled them for delivery on 2/13 to avoid the rush on 2/14. They did not make the delivery on 2/13 but they sent me an email telling me it was delivered. I emailed the company 3 times and waited on the phone for 35 minutes for a customer service rep. Finally got someone in India that spoke very little English. They apologized 5 times and told me they would deliver on 2/14. It's 6:00 pm est and no flowers yet. I will NEVER use this company again. Thank you for ruining my surprise to my girlfriend. How can you run a flower business this way??

I placed an order 3 days ago for a Valentine's bouquet sent to my wife's work. I even called to get a delivery window on delivery so I could be sure she was there to receive them. It was a 8 hour window. 9am- 5pm...worse than the cable company gives. It was fine though with her hours. I even paid extra to have them delivered on Valentine's. I received an email at 9:40 stating they wouldn't be able to make it at all today and offered a 10% discount (not even enough to cover what the delivery charge was), so I cancelled. This was going to be my special gift sent to surprise her, now I have nothing. They totally ruined this day for me, and her. I will never use this service again.

I used this company once before and the flowers were terrible, but I thought let try them one more time maybe just a bad day for whoever made them. So I place a order again for Valentine's day and it looks like a 5th grader arranged them. They are horrible so I called. After waiting like 30 min. a person answers and I told him my concerns on how bad they were. He offered $15.00 for a $80.00 purchase and I told him no I want to be refunded. I told him have the flower shop they used pick them up or I would return them. That is how bad they were. He said he couldn't and raised it to $25.00. I just laughed. I would never use them again or would I recommend them to anyone. They are crooks... I have photos showing how bad they are...

If I could give lower than a one star review, I absolutely would. My husband--who NEVER has flowers delivered--ordered me what appeared to be a breathtaking bouquet of one dozen long stem roses for Valentines day. He was under the assumption that they were being prepared by a local florist. They arrived in a box. From UPS. When I opened them, they were the TINIEST roses I have ever seen. I tried to arrange them in the vase that came with them and I lost a total of 47 petals and 19 leaves. Every time I touch them, more fall! There are holes in the petals that are remaining where you can see they are dying. My husband is livid to say the least!! He paid over $80 for these and they are hideous!!!! We will never buy from them again! Thanks for ruining my Valentines day fromyouflowers.com!

So nice when we ordered. Too bad the flowers did not show up AT ALL. On hold 1 hour only to be told by someone that I could barely understand that they do not know why!!! So the birthday is over and I need to call back tomorrow. Do not waste your time on this 3 man in the game. Call a flower shop direct. I will be back on the phone in the morning for my refund.

This company has a very poor delivery service. Bought valentine bouquet for my 87 year old mother and they reported this item as being delivered but it has not been received. My mother informed me that someone had called her today saying they had a delivery but they were looking to deliver the flowers to my address and not the requested delivery address for my mother which is 30 miles away. No flowers have been delivered to either address! I called the company to address this issue but was put on hold for 10 minutes so I decided to email them instead. I have yet to receive an email from their 24 hour customer service team. Use at your own risk because I'll never buy from them again!

I researched for an hour or so to find the right plant for my father-in-law memorial service and decided on one that was very fitting for him and the occasion. Got email that it had been delivered and was so happy with the delivery day and time. The problem was when I saw the plant! OMG it's not at all like the picture. The one I ordered was in a medal container (red), balanced in the dish on all sides,and had Peace lilies in it. What I got was a brown cheap wood basket!, red small Rose's (2), one sided very unbalanced, no Peace lillies (funeral).

No joke - combined time on hold awaiting customer service was over two hours!! With no results after 3 hours of my life that I will never get back. The CSRs kept hanging up. In short - no flowers, no answers, no way to file a complaint on their website. 100.00 arrangement, not delivered - not just “not delivered on time” just plain not delivered. Customer service is a joke - I was polite, they were a either inept, ignorant of the phone system, or just plain rude. Avoid this company, save yourself from more grief.

I bought my wife flowers for flowers day. It was suppose to be 7 Roses and 7 calla lilies. They sent 7 roses that were already brown and dying and also no vase so when I called and told them they said they would give me 20% back. Are you kidding me? I would stay away from this place. There is so many other better places to buy flowers.

What ordered and what I received were 2 completely different things. The arrangement I ordered had lots of flowers and a big bow on the vase. What the recipient received was about 1/4 of the flowers and no bow. I was embarrassed. I will never order from this company again.