fromyouflowers.com Reviews

I paid for expedited delivery and they failed to deliver in the allotted time (AFTER I emailed to query I received a refund for this and an apology), this ruined the surprise as my friend was now out of office & I had to give the delivery person (the only good part of this experience- she was extremely courteous and professional) my friend's number. The flowers also DO NOT look as pictured, I could have gotten a more affordable and frankly nicer arrangement from the gas station. Since starting this review and sending photos to the company I received a 20% refund and another apology. I am extremely dissatisfied.

Ordered flowers for International Woman's Day. Ordered them with at least a week's notice. Nothing arrived, no contact nothing. I contacted them the day after they were meant to be delivered, they said they could not find anyone to deliver them. No notification, no contact, nothing. They apologised and offered a free larger bouquet, and a different delivery date. Completely useless and incompetent. If you want to get someone a gift please do not use.

Absolutely DISAPPOINTED! I have ordered premium three dozen of long stem red roses. I have ordered expedited service from 9am-till 12. On purpose to make a surprise. I received the roses only at 6:30pm. Roses were different height. Some of them were already bloomed and looked not fresh and accurate. I ordered a premium bouquet but received ordinary stack of flowers. Even I could make it look better. Fromyouflowers said that they gonna refund me money that I paid for expedited service. But it’s not about money. Thing is I paid for one type of product and received different one. I’m absolutely DISAPPOINTED. 1star definitely! Won’t recommend anyone! Everyone who is going to order on this website, read reviews first and hope that you will receive what you ordered. Not fair and not ok!

I am furious. I live thousands of miles away from my relative who had an accident. On Saturday I organised flowers to be delivered on Sunday and paid extra for them to be delivered on Sunday. At 11.30am I get an email saying they are unable to be delivered on Sunday and delivery will be made on Monday. Well, thats hopeless as they are away then and it's too late to organise any other delivery. Dont use this company. They can't deliver on what they offer. Never again.

This company is the worst! I have tried them multiple times and have been let down every single time. I’ve ordered same day and have gotten days later. This last time, a couple days ago, I ordered a beautiful arrangement, and got Nothing the same, a few flowers and a bunch of “greens” for $50. Completely ridiculous and will never use them again!

Wish I would have read the reviews before becoming another sucker. I’m seeing a trend here! I also received an email with delivery info and yet wasn’t delivered. I also paid for the delivery before noon yet it was 3PM in AZ. I called and they told me that they would call me back — which they never did. Finally my mom (she’s in AZ and I’m in Chicago) said they were delivered (this was at 4:30PM! from a 13 year old kid (wtf?)) and she sent me a picture of the arrangement. I was embarrassed as it looked NOTHING like the image online! It was mostly greenery! It’s bait and switch!!! I called and they offered me a $10 coupon. What?!? No way. After demanding more they agree to resend the flowers PLUS they agreed to refund the $4.99 fee for delivery before noon and the total delivery fee of $14.99. Let’s just see what shows up tomorrow... I’m so upset as this is my mom's 70th birthday and I’m away from her in Chicago.

I ordered a premium southern peach bouquet for my niece in Las Vegas who just delivered her 1st child. I'm in California. Paid extra to get in to by noon. What I took my time and money to order for her was nothing like the pictures and so different from the items. The clear vase and stems showing and the flowers is why I ordered that particular one. I was completely embarrassed this. They offered me a 20%, and a $10.00 credit. Then I received a another email saying they are giving me an additional 20%. My order was 89.37. I expected a full refund. They say they reached out to the florist and let them know about my experience. Even the card I wrote and they rewrote was a mess. If I could show the pictures I would.

Second time I placed an order with this company. BOTH times order was never delivered, despite receiving tracking order and confirmation of delivery. Called and they had no idea what happened. Gave me a new tracking order for new arrangement. Went online and checked that order. That tracking number does not exist. Family was home all day. No way they missed it. After receiving new arrangement DAYS later and a coupon, I thought I’d use the coupon and give them one more chance. Again, same exact situation. Now my ailing relative has no flowers for their birthday. Disgusted. Use another company. No idea what the new tracking order is. Asked person on phone to confirm it three times. This one also does not exist when I typed it in their website. No flowers, occasion has passed. Irate. Inexcusable.

I paid for same day by noon service and received the flowers late afternoon. My whole Birthday party was ruined. The customer service was absolutely horrible. They refused to refund me at first. Had to argue to get my refund for such a horrible service. The flowers look horrible too. Nothing like on the picture. Absolutely not worth the money.

I ordered flowers on Feb. 11, 2020 to be delivered Feb. 13, 2020. I received a confirmation of the order and also a confirmation the flowers had been delivered on the 13th. But, no flowers were delivered. I made a total of 6 phone calls to the company and spoke with 6 different people regarding this issue. Each time an explanation was given it was different from the previous explanation.

Very UNPROFESSIONAL. To begin, I paid additional money for guaranteed early delivery before 12pm. By noon, the flowers were not delivered. I received no call from the provider to let me know that they will be running late or having issues with my order. Nothing. I call the 1-800 number and after being on hold for 25 minutes they then tell me that delivery was rescheduled for 3 to 4pm. The surprise/window for the event has passed.. The service I paid for is now irrelevant/unneeded.

Updated on 02/23/2020: UPDATE! I received an email the following day (after her birthday) at 3:30pm notifying me that the flowers had been delivered 8hrs prior and left at the door. No one knocked. Half the flowers had already fell off. Pics attached of what I ordered and what my daughter received. What a waste!

I received a candy bar bouquet when my mother died from my co-workers. I was appalled. They paid $50+ dollars for 12 fun sized candy bars surrounded by 6 pkgs of Skittles. I could not find anything that small on this website. The smallest I could find had over 24 candy bars in it and was $51.99. I am so upset that my co-workers were totally ripped off trying to do something nice. I will pass the word along as much as I can to not use this service again. When you see the candy bars on their website beware. The candy they show is hidden by cellophane. The Reese's candy bars are only half size and the others are fun-size and don't come as advertised. BUYER BEWARE!! Also, they had to pay $20 for overnight delivery; so, in the end it was over $70.00

I ordered a bouquet to be delivered on February 18th to my sister because it was her birthday and it was the 1st time I wouldn't be there on her special day. I paid extra for fast same day delivery. I received an email 5 hours later asking me to contact customer service to confirm some details, which I did. The next day, I received another email telling me my gift was not delivered. I was and still am upset, annoyed and disappointed that I failed twice to be there for her. I wouldn't recommend buying from this company if you have a special event. A sad ex-customer.

I saw an advertisement for this company and decided to place an order with them. I placed an order very early in the morning and paid extra for a delivery by noon that day. It was my daughter's birthday and she just started a new job at a school and I was excited to surprise her with flowers, balloons, etc and it needed to be there by 2pm. By 12:30 pm it wasn't there yet, I did an online chat and they told me it was out for delivery. I called at 1:15 and they tell me they're sorry they can't fulfill my order today but they can deliver it tomorrow. Only problem is, my daughter's birthday was today. I did get a refund but had to hold on the phone for 15 minutes while they get the approval to refund me. Not recommended if you're looking for the same day delivery!

I originally ordered these Friday 2/7/20 to be delivered on 2/14/2020 Valentine's Day. I called around 8:45 AM on 2/14/2020 and made sure they were aware that my fiance's office closed at 4 and I needed to make sure they were delivered before that time. I was told they put a note and they would make sure they were delivered. I read reviews after and got very scared so I called again about a few hours later. I was told they couldn't give me an update and the website tracking gave me nothing. I asked if they could contact the florist or give me their info and this agent told me no. I called again about an hour later asked the same thing and I was told they would call the florist and call me back because the florist did not answer.

Where do I start!!! I've ordered 3 times and sent to my girlfriend within 2 months. The first time was perfect. No problem with order. The second order was delivered not sure what time but we came home from dinner at 11:00 and found flowers SITTING on front porch in 7 degree weather. We left for dinner at 7:00 so have no idea how long they were sitting there. The 3rd and very last time was 2/14/20. I ordered a very nice display and paid for early delivery. At 11:00am I got a email confirmation that the flowers were delivered which they were not!!! I called and after a hour on hold got hold of C/S she told me they just say that when it is loaded on the truck which is crazy. She called the florist and they said it way on the way. We had a 7 pm dinner reservation and still no flowers.

Ordered one dozen red roses for Valentine’s Day. Roses arrived on Valentine’s Day in a box with no water. Flowers were drooping but we were hopeful. Perked up by next morning BUT by end of day had drooped again and began to get dark, moldy spots. Called customer service. Flowers do SHIP WITHOUT WATER. Company offered re-delivery. Will remain hopeful.

They do not deliver the same day. I'm soo frustrated. I called 2 times because on the tracking app it said it was delivered when it was not true then I called to ask what was going on. They were unable to contact the florist but they said that she will get them today the latest 6 pm. It's 7:40 pm and yet nothing. I called again and kept waiting 20 min because the stupid florist does not answer. What kind of people are they working with then. He said, "I'll send a message to deliver tomorrow." Wtf ... this is unacceptable. I paid 65 dollars for the same day delivery and I was actually happy about it and nothing. I'm so mad. I'm never ordering from this site again and I'm canceling my other tomorrow if it's not deliver by 2 pm. This is **. Don’t recommend it.

I paid extra to have flowers delivered today and they were not delivered. I signed on to chat with customer service and after waiting 15 minutes the person connected and hung up without answering. Is this company fake?

If I could rate this company less than one star I would! Absolutely horrible experience with this company. I know Valentine's Day is a busy one but they made me look so stupid! My partner waited one hour AFTER their delivery time to see if they'd show up. They never did. They were supposed to deliver to her home the next day (Saturday), never showed up. Then AGAIN on Monday they were supposed to take them to her.... Here we are Tuesday 02/18/2020 and still no flowers!!!! Every time I asked for a supervisor one was never around.. Go figure. After DAYS of fighting with them they agreed to refund the full amount of my order and I got to look like a jack ** for not sending flowers. Absolutely the worst experience with flower delivery I've ever had! Get it together Fromyouflowers.com.

Placed my Valentine’s Day order five days prior. On the 14th I waited for my wife’s excited text. Late I got nervous and emailed FromYouFlowers. They assured me the delivery would be there by 5pm. My wife even waited 20 extra min after she was to leave work because I told her to look for them. No flowers. After many emails I finally talked with a human the next day and they told me the earliest they could make the delivery would be on the 18th. So again on the 18th no delivery. I called again and was put on hold while from you flowers contacted the florist. Came back and said they could not get anyone at the florist. So after two failed attempts to delivery, 5 days of waiting and many emails and phone calls I got a refund. If you are reading this consider yourself lucky and go with a different florist delivery service!!!

SO here is my story... Valentine's Day, we all know how important this is for the lady/partner in your life. I made a custom order to be delivered on Valentine's Day in "advance". They guaranteed delivery on this date and also charged up the wazoo for shipping and handling. Valentine's Day arrives and I'm starting to get panicky. My order recipient is getting off of work at 6pm and still no mention of a delivery. The time is 3pm CST. I called customer service and was told everything will be fine and delivery is scheduled for on time delivery before 6 because that is when deliveries stop according to rep.

I decided to use your company instead of doing my own arrangement as I normally do to send my mother flowers for Valentine's. This was very important to me to make her feel special as her husband is now in a long term care facility. The flower arrangement received was in no way, shape or form what I ordered. $60 for mostly greenery? What I ordered was flowers was a full bloom of flowers, no greenery. I was offered a redelivery but would not be delivered for another 2 days. Then they offered 30% refund... then finally 50%. I'm still not pleased as what was received looked like something I could get from the grocery store.

I have ordered some flowers online for my friend as a surprise. A couple days later I receive a call from the delivery man. He was at her door and didn’t find her home so he waited. He refused to leave them outside so that’s a good thing. He left a note on her door and then I gave him her number as it was a surprise. He left a voicemail and she called him back and got the flowers redelivered to her the same day. She was very happy and pleased. Although it was an overall positive experience and she was very happy, I was somewhat disappointed that the “walk in the sun“ flowers look like nothing as described in the photos. Of course, I didn’t mention this to her.

Yes, I ordered $200 spray for a loved one’s funeral. I asked that they be delivered Monday by 10AM for the viewing. I ordered because the funeral was out of state. The day of the viewing I was informed by family our flowers were not there. I called fromyouflowers and I was told that the florist called the funeral home and they decided to wait until the following day to deliver flowers for the funeral! I demanded (you would think they would correct) they deliver them and I was told they would expedite the order. He would call me back with delivery time. I called back (no call hours later). They delivered them after the viewing 7 hours late and told me “well they did get delivered the same day”. I said it was like delivering wedding flowers at the reception! They did not seem to care. Gave me 30 percent off. "Oh well the florist needs their money or we will take the flowers back." Creeps!

I placed an order on the website 4 days prior to Valentine's Day in order to ensure on time delivery. The item I received was significantly different from the photo and description on the website. When I contacted customer service and requested a replacement with the actual item that was ordered I was met with a generic email template with their attempt to rectify the situation by offering a 25% discount. When I replied to that email signaling that a 25% discount is not sufficient since I didnt receive the item that was ordered i was greeted with another automatic response... But this time they reduced the discount they were offering from 25% down to 20%!!!! Poor attempts to correct a situation with an easy fix and avoid a claim of deceptive trade practices.... Never do business with this company again.

Placed an order for Friday Feb 14 delivery. Received confirmation email flowers were delivered. They were not. Checked and received another email they were delivered Feb 15 at 8 am. They were not. Checked again and now being told they were delivery Feb 17th and signed for delivery. Every time I check on the delivery status I get another day and time. At this time delivery is pointless and am requesting refund. Needless to say very disappointing.

Disappointed and angry are no words to describe my feeling about this service. I ordered a beautiful bouquet of flowers 4 days in advance in order to have flowers for my girlfriend on Valentine's day. At 5pm the order still has not arrived so I start checking the status online, but there is no other information than "order in progress". At this point I still have the chance to go to a local shop to get flowers before my girlfriend comes home from work. However, there is no indication that the flowers won't arrive. At 6pm, I start checking the website on a 10 minute basis. My girlfriend is supposed to arrive home shortly after 7pm and I have everything else, dinner and candles prepared.

Horrible horrible customer service. I spend $90 for flowers and requested delivery on 2/16/20. Got confirmation and guess what? I called to find out what is going on and I was told, "Well your order will not be delivered today" ... Wow wow after paying all this extra fees nobody even bother to call and inform me that this will not be delivered today. Customer service told me pretty much too bad so sad. I was on hold for manager for over 15 minutes and nobody answered. Great service. Please don’t waste your money and time.

I ordered a bouquet and chocolate online on 2/6/2020 to be delivered on Valentine’s Day. The next day(2/7) I called and asked for the flowers to be delivered the day before Valentine’s Day (2/13) because my girlfriend didn’t work on the 14th and the representative (a foreigner) said that would be fine. Fast forward to the 13th, I call and wait on hold for 30 minutes to ask when my flowers would be delivered and was told that they would arrive that day (2/13) by 5pm. I called back again closer to 5pm for an eta just to find out that they would not be delivered that day but on the 14th by 2pm. When I asked the representative (a foreigner) to cancel my order he offered me a 20% refund and for the flowers to be sent on the 14th. When I explained that this would not be helpful and I would like to cancel the order completely for a full refund, he hung up on me.

After charging me $20 for handling and weekend fee to deliver on Valentine's day the flowers arrived after 4pm looking wilted like they were leftover scraps put together. I'm deployed overseas so my complaint had to be via email. All they did was credit me back $6 with apology. So sorry I didn't read their reviews (2.6/5) before using their services. Never again.

I ordered flowers one week before Valentine's Day to be delivered on Valentine's day and they did not arrive. The message I got is that the flowers were "sorted incorrectly" and the delivery would be delayed. I came to find out that it would be three days after Valentine's day. I asked for a refund and they offered a $10 gift certificate. When I complained more they made the gift certificate $20 and a 30% refund. The flowers are late and I'm sure will be wilted by the time they show up. I should have been provided a 100% refund, they did not deliver with their service/product. Very bad customer service in my opinion. I will not be using them again.

I place an order for an arrangement of flowers to be delivered for Valentine’s Day. I even paid extra like everyone else I’ve read in the comments, I know what a Valentine’s Day rush is, but if you have a business, you have to prepare yourselves to “make it on time” or “make it at all”. It was 8 pm, and I hadn’t gotten anything saying that my delivery was on its way or anything like that, I was checking constantly the website to see the status of the flowers. Nonetheless, I got an email like at 9pm saying that my flowers had been delivered, however, the flowers NEVER CAME!!!! I was like: how is this even possible?!!! They even sent me a confirmation email saying that they had delivered the flowers, but they never got to the recipient, which sucks.

My daughter ordered some flowers for me for Valentine's Day. They were suppose to be delivered where I work. They were left in the grass next to a metal shop building in a town over 30 minutes from where I work. Company's response, 20% discount on order for flowers I never received.

I used them the first time..the arrangement was very skimpy but thought well ok mistakes happen so stupid me tried them once more. The arrangement was absolutely nothing like what I ordered. It was a horrible arrangement! The most skimpy, ugly arrangement that wasn't even close to what I ordered. Don't waste your time or money with this company! First pic is what was sent. Second pic is what my order was supposed to look like.

Ordered flowers for Valentine's Day for my daughter who is working in Atlanta, and by herself hoping to brighten her day. Flowers were to be delivered to her at her place of employment, but never arrived by closing time. Contacted them the next day and had to fight tooth and nail to get a refund. DO NOT USE THESE RIP OFFs! 1800flowers is much more reliable. Checked other reviews on this site, I found 3 5-star reviews (probably penned by company employees), and the rest of the 100+ reviews were negative 1 star. Wish I'd checked the reviews first. Don't make the same mistake!

I ordered a flower delivery for Valentine's day for my daughter on Feb 12. Paid extra for Valentine's delivery. After 5:00 pm and still no flowers, I called customer service and was told they're on the way. After 8:00 pm I was informed the truck broke down. I asked where it was so I could go pick them up so my little girl could have her Valentine's present and was informed the very foreign based customer service center actually couldn't get ahold of the delivery people. They did offer to deliver the day after, but I doubt they will and even if they do, why pay extra for guaranteed Valentine's delivery and be ok with it showing up late. Very bad customer service. Do not use.

I ordered flowers several weeks ago to arrive on Valentine's Day. No flowers ever arrived. Very late this evening they sent me a UPS tracking number for my order. The tracking number shows the flowers were never even provided to UPS. I just got off the phone with them and they said the earliest that the flowers could be delivered is in four days on February 18th. I was placed on hold trying to process a refund, and am assuming I will just have to chargeback the order. FromYouFlowers.com is a scam and should be avoided at all cost.

If you don't want to be embarrassed in front of your wife, please don't buy from this guys. This is my story. I ordered an arrangement for my wife, and I still can't believe what I received. I paid almost 90 bucks for the most horrible flower arrangement ever. First of all, they said the flowers would be delivered by 5 pm. When I got home for work I found out they weren't there yet. They were delivered at 8 pm, but that wasn't the worst part. I was expecting to receive an arrangement, but what I got was a box, A BOX!!! And inside the box, the most horrible flowers I have ever seen in my life along with a cheap vase and a paper card, everything ready to be assembled. Just imagine how bad I felt trying to put all that together in front of my wife while I was trying to apologize at the same time... This guys are a joke.

This has been the worst experience I have had of ordering flowers online. Do not use this company. I ordered Valentine's Day flowers in advance to be delivered to my girlfriend. The site accepted my order and confirmed that they would be delivered on valentine's day. So far showing exceptional! And they ruined my surprise.

This has been the worst experience I have had of ordering flowers online. Do not use this company. I ordered Valentine's Day flowers in advance to be delivered to my girlfriend. The site accepted my order and confirmed that they would be delivered on valentines day. It is not late at night, my girlfriend and I are leaving for drinks and we haven't received anything. The entire day has passed and I haven't received word from anyone regarding the delivery. The phone line is automated and does not allow you to talk to a human. I just keep getting messages that they have received my delivery and it is expected to be delivered today. The unless it arrives at midnight there is no chance I am getting these flowers today.

Flowers didn’t look bad but I added a balloon to them and it was about 3 inches tall on a stick. Some of the flowers were bigger and there were some other issues that aren’t as big a deal but they start out with a price of 45$ and when all said and done were 79$ but the biggest issue that actually didn’t set well with me is they came in a box off the UPS truck. For women it’s important that everyone see the vase of flowers being delivered. It could have been anything in the box and it doesn’t matter because no one can see it. I will just get the local florist hand deliver next time. PS. this is the first time I’ve written a review without being asked to by the business.

I received a floral order for Valentine’s Day from my husband while he was at work. I think “floral order” is misleading because I actually got an empty box. No flowers. The card was empty (although it did list the bouquet that he ordered) and the box had the cardboard bouquet holder with nothing else. You’d think whoever packed it would realize it was light, weight wise.

My boyfriend attempted to surprise me with flowers today but unfortunately his plan did not work. While the order status says that the package was delivered, I received NOTHING. I called Fromyouflowers and waited over 30 minutes to speak to a rep to no avail. She could not explain where or to whom the package was delivered. I requested a refund and the phone coincidentally disconnected. I am truly disturbed by this company as they are engaging in FRAUD and should be prohibited from operating, this is shameful.

I ordered flowers for Valentine's Day and scheduled them for delivery on 2/13 to avoid the rush on 2/14. They did not make the delivery on 2/13 but they sent me an email telling me it was delivered. I emailed the company 3 times and waited on the phone for 35 minutes for a customer service rep. Finally got someone in India that spoke very little English. They apologized 5 times and told me they would deliver on 2/14. It's 6:00 pm est and no flowers yet. I will NEVER use this company again. Thank you for ruining my surprise to my girlfriend. How can you run a flower business this way??

I placed an order 3 days ago for a Valentine's bouquet sent to my wife's work. I even called to get a delivery window on delivery so I could be sure she was there to receive them. It was a 8 hour window. 9am- 5pm...worse than the cable company gives. It was fine though with her hours. I even paid extra to have them delivered on Valentine's. I received an email at 9:40 stating they wouldn't be able to make it at all today and offered a 10% discount (not even enough to cover what the delivery charge was), so I cancelled. This was going to be my special gift sent to surprise her, now I have nothing. They totally ruined this day for me, and her. I will never use this service again.

I used this company once before and the flowers were terrible, but I thought let try them one more time maybe just a bad day for whoever made them. So I place a order again for Valentine's day and it looks like a 5th grader arranged them. They are horrible so I called. After waiting like 30 min. a person answers and I told him my concerns on how bad they were. He offered $15.00 for a $80.00 purchase and I told him no I want to be refunded. I told him have the flower shop they used pick them up or I would return them. That is how bad they were. He said he couldn't and raised it to $25.00. I just laughed. I would never use them again or would I recommend them to anyone. They are crooks... I have photos showing how bad they are...

If I could give lower than a one star review, I absolutely would. My husband--who NEVER has flowers delivered--ordered me what appeared to be a breathtaking bouquet of one dozen long stem roses for Valentines day. He was under the assumption that they were being prepared by a local florist. They arrived in a box. From UPS. When I opened them, they were the TINIEST roses I have ever seen. I tried to arrange them in the vase that came with them and I lost a total of 47 petals and 19 leaves. Every time I touch them, more fall! There are holes in the petals that are remaining where you can see they are dying. My husband is livid to say the least!! He paid over $80 for these and they are hideous!!!! We will never buy from them again! Thanks for ruining my Valentines day fromyouflowers.com!

So nice when we ordered. Too bad the flowers did not show up AT ALL. On hold 1 hour only to be told by someone that I could barely understand that they do not know why!!! So the birthday is over and I need to call back tomorrow. Do not waste your time on this 3 man in the game. Call a flower shop direct. I will be back on the phone in the morning for my refund.

This company has a very poor delivery service. Bought valentine bouquet for my 87 year old mother and they reported this item as being delivered but it has not been received. My mother informed me that someone had called her today saying they had a delivery but they were looking to deliver the flowers to my address and not the requested delivery address for my mother which is 30 miles away. No flowers have been delivered to either address! I called the company to address this issue but was put on hold for 10 minutes so I decided to email them instead. I have yet to receive an email from their 24 hour customer service team. Use at your own risk because I'll never buy from them again!

I researched for an hour or so to find the right plant for my father-in-law memorial service and decided on one that was very fitting for him and the occasion. Got email that it had been delivered and was so happy with the delivery day and time. The problem was when I saw the plant! OMG it's not at all like the picture. The one I ordered was in a medal container (red), balanced in the dish on all sides,and had Peace lilies in it. What I got was a brown cheap wood basket!, red small Rose's (2), one sided very unbalanced, no Peace lillies (funeral).

No joke - combined time on hold awaiting customer service was over two hours!! With no results after 3 hours of my life that I will never get back. The CSRs kept hanging up. In short - no flowers, no answers, no way to file a complaint on their website. 100.00 arrangement, not delivered - not just “not delivered on time” just plain not delivered. Customer service is a joke - I was polite, they were a either inept, ignorant of the phone system, or just plain rude. Avoid this company, save yourself from more grief.

I bought my wife flowers for flowers day. It was suppose to be 7 Roses and 7 calla lilies. They sent 7 roses that were already brown and dying and also no vase so when I called and told them they said they would give me 20% back. Are you kidding me? I would stay away from this place. There is so many other better places to buy flowers.

What ordered and what I received were 2 completely different things. The arrangement I ordered had lots of flowers and a big bow on the vase. What the recipient received was about 1/4 of the flowers and no bow. I was embarrassed. I will never order from this company again.

Placed an online order 2/12/20. Paid for the deluxe. The "local" florist delivered half dead flowers and different flowers than what the picture had. For the total cost of $57 I was highly disappointed. They were completely unacceptable. They gave me a 25% discount. That's it! DO NOT ORDER FROM THEM!!!

I have a sister dying from ALS and we wanted to send her flowers. We picked a beautiful LARGE bouquet and paid expedited delivery to get it the next morning before 10AM. They were NOT delivered on time. In fact, they finally showed up around 3:30PM and they were NOT what we ordered. They were TINY. They would have cost us and looked like the crap bouquet you'd get from your local grocery store. It was horrible. Badly put together and cheap looking. The delivery driver didn't even have the decency to deliver it. He put it on our door step, rang the bell and rushed to his truck and sped off. When I contacted them they acted as if it wasn't a big deal and then said "We'll go ahead and give you the expedited fee back" (like it was a wonderful act of generosity on their part). I complained and complained and kept getting the "they were busy and couldn't do yours on time because there were others."

Received an email with a credit (no doubt from ordering out of state funeral flowers for business). I used that to order for a work colleague and ordered at 9:00am from their "same day service" selections. Also paid an extra $4.99 to GUARANTEE delivery in next 4 hours. We are now at the 6th hour. When I phoned AND WAITED ON HOLD for 8 minutes, the 'customer service' rep, Jay, said he could not tell me anything about the delivery. I asked for the $4.99 to be refunded and he said he would but funny - they were able to do the initial charge IMMEDIATELY, but no refund yet.

I ordered a "deluxe" bouquet of flowers for my girlfriend for Valentine's Day 2020 (delivery set for the Monday prior). The flowers looked NOTHING like the arrangement pictured on the website. As a matter of fact, they looked nothing like the "regular" (fewer flowers) bouquet pictured on the website. The arrangement that arrived had the types and colors of flowers correct, but it wasn't anywhere close to the size of the bouquet pictured. I contacted the company using the chat feature. I was immediately told that I could have a 20% discount and asked how I wanted to proceed. When I asked if I had any other options, I was told I could have a new bouquet re-delivered. This must be fairly common for them because the discount was immediate with no questions asked. I explained that the whole reason I ordered the "deluxe" was that I wanted to make an impression, so a re-delivery of the flowers wouldn't replace the impression that was initially given.

I'm Mr. **. My order number is #**. I really couldn't believe that on Saturday 2/8/20 which was 31 degrees Fahrenheit on that day by the way! The flowers that I ordered for $60 was left on my porch with no knock or doorbell rung. I have the RING app video to prove it. I had back surgery 5 weeks ago and I'm mobile but, can't drive yet. So, I was home all day awaiting my gift for my lovely wife. I called them and after explaining my situation they transferred me to a supervisor and I explained to them how disappointed and unsatisfied with the handling of my gift to my wife and how the flowers looked with the petals just falling off (I have the pictures to prove it) in the plastic bag it came in. That she said that she was going to send me another set of the same flowers and take 20% off my charges (she didn't). The last time I checked 20% off of $59.16 is $11.83. They refunded me $8.65 (I have the email to prove it.)

Do NOT order from this website. I ordered the deluxe blooms of alstroemeria. Cost 61.00 with delivery. The flowers my friend received is absolutely nothing like I ordered. 4 roses, 1 lily and some greenery. FAR FAR from the bouquet I ordered. I ordered no roses, and none of these lilies. Called from you flowers. The best they could do is offer me 30% off. This bouquet was 25.00 grocery store bouquet at its best!! Company would not give me the name of the delivering florist. The fact that they would not give me the name of the florist is a huge red flag! Told her I was disputing with my cc company.

I’ve placed an order on a Wednesday to be delivered on a Friday. Right after I placed the order I had to change the recipient address. Not a big deal. I was able to do it by chat. Checked again I Thursday and Friday to make sure they have the right address, they said yes. Well, Friday by 6pm they went to the wrong place and of course didn’t find the recipient and not even bother to call me or the recipient to verify the address, I had to enter both number into the order form. I kept calling Friday because it had to be delivered on Friday. It didn’t. The flowers were delivered Saturday many hours after the celebration. What I didn’t want. I have a picture of what I’ve ordered and what I got. It is horrible. I wish I could share It here. A single flowers with 2 little branches of green. I feel so embarrassed when my friend sent me a picture of it. I’ve filed a complaint with PayPal and want my money back.

This was my first (and last) experience with this company. I ordered flowers for my sister’s 60th birthday paying the upcharges for same day delivery within 4 hours. Flowers were to be delivered by 1:00 pm. At 7:00 pm no flowers... so I called the 800 phone number and spoke to a service rep. After more than 30 minutes the rep said she would call the florist to find out where the flowers were... AT 7:30 pm THE FLORIST IS GONE!! I asked to speak to a supervisor and was put on an extended hold. The rep returned and told me the same thing again (insert eye roll). I asked once again for a supervisor and waited again. Finally a supervisor was on the call. She apologized again saying she would give a discount refund and add a box of chocolates and an apology letter to the delivery which would take place tomorrow. I agreed giving them a second chance.

Ordered a gift basket to be delivered next day since it was ordered late. It did not deliver next day and they promised delivery on the following day. It didn't deliver on next day either. Cancelled order.

Please be careful when ordering from this site. They use local flower shops and there’s no way to know which shop they’re using. I ordered a main centerpiece to wrap around the urn and a large standing spray for my mother’s funeral 3 days in advance. When we showed up to the funeral, the flowers were not there. Instead of greeting guests and preparing, we spent the first 15 minutes of the funeral talking to customer service. We had to start the funeral 20 minutes late due to this.

I will give fromyouflowers.com an "A" for customer service in this regard. As soon as I reported the issue, they refunded my money. I appreciate that very much. However, this was a special occasion and we didn't get the chance to surprise our daughter with a really special arrangement of flowers. We can't have that moment back. I hope the company takes measures to make sure that, in the future, others aren't as disappointed as we were.

I used this company because I had received a nice coupon with the roses I was given. It all seemed so simple then... First of all, do not believe the pictures shown depicting the product your recipient will receive. It will be underwhelming at any price level. Secondly, be sure to accurately repeat all information given regarding the date, address, and any gate or lobby codes necessary for delivery. Thirdly, you can expect 2 out of 3 of their phone customer service assistants to be friendly and helpful, even if their input of your information is not being communicated correctly to the next line of internal communication in their process.

First and last time I purchase flowers from this company. I have ordered a premium dozen bouquet and end up with only 9 roses and little tiny ones, it's a misery. Really disappointed. You are not getting what you paid for! Hate to be the one who’s going through this bad experience and a negative review in between a thousand 5 star rating ones. Buy local would be my advice. That way you know what you are buying. Bad service representative as well. Would never buy from this company again.

What started out as a special thing for my mother in law, ended with frustration and disappointment. The customer service representative I worked with was incredibly kind, patient, and understanding but she was honestly the only good thing to come of this order. I placed the order before noon on a Wednesday to be delivered the next day, specifically after 11:00 am (when she gets to her office). I received a delivery confirmation around 9:00 am on Thursday morning immediately followed by an email saying the recipient's address (a public high school in a very large county) was "too rural" for the delivery to be made.

Ordered ahead of time, Spent extra money for the "guaranteed" early delivery before noon. 12:15 rolled around and I opened a Chat, they refunded me the expedited fee and told me 2 more hours at the most. 3 more hours later... still nothing. This service is terrible and would NOT recommend it. Embarrassing that my wife can't get a nice bouquet on her birthday.

I'm not sure how they got such good customer satisfaction ratings. I ordered flowers for my wife's birthday and they were very underwhelming. I could have picked up a better arrangement at the grocery store for a third of the price. I've used online florists in the past and been happy with the results. Normally try to use a local florist as it's inexpensive but this time I was in a rush and the florist I'd been using was no longer in business. I ended up with a high price and low quality, will not make the mistake again.

I ordered an anniversary bouquet. The picture has roses and a very full bouquet of nice flowers. My GF got an arrangement with a few carnations and daisies. A pretty low end and sparse assortment. Granted, it says florists choice but for $56, weak. Secondly, it wasn’t delivered until 4:30 in the afternoon, and only after I was on hold for 25 minutes to check on the status. Thirdly, the discount I had on the website disappeared when I submitted my payment. Summary- shady. Avoid this company.

I ordered 2 premium sprays for my sisters funeral. Got Charged $361.45. Day of funeral received only 1 spray. Not the premium spray that I ordered. (It was embarrassing). After funeral services, I called company, was mostly put on hold for about an hour trying to resolve this. They would only talk to my husband, because his name was on credit card and not deal with me. Finally they agreed to a partial refund. I recommend DO NOT USE THIS COMPANY!!!!

They didn't send the flowers when I want it, thank about that. Send a flower for your wife for her anniversary receive it in the day after, without any excuse. When you call they put you on hold for 3 hours like you're a a garbage, wowwww, really?

Unable to delivers Funeral arrangement after 4 days of trying. Always said there wasn’t a local florist that could deliver. Funeral was last Friday, got notified today 02/03/20 that they still can’t. They are refunding my money. It’s heartbreaking that I wasn’t able to honor my Sister one final time. From now on I will ensure they aren’t handling my floral orders when I want to send flowers. Totally unacceptable when I know there are at least two flower shops in the immediate area. Totally unacceptable and disappointing....

I ordered flowers for an anniversary on a specific date. At the end of the day when I contacted From you Flowers I was told that they could not deliver on the date as promised. Totally unacceptable and poor service. Do not use this scam company! Sorry I did not read all the extremely bad reviews before I ordered. You should be ashamed delivering nothing but bad service to your customers.

I received a confirmation email stating my mother's birthday flower had been delivered. When I asked her about them, she had NO idea what I was talking about. I called customer service and they apologized, offered me a 10% refund and to deliver my flowers my next day. I, again, received a confirmation email stating my flowers had been delivered. My mother said she had not received anything!!!! I called and demanded a refund! They agreed, but I have yet to be reimbursed. I feel as though they stole $65 from me!

On Thursday, I ordered a standing cross spray to be delivered for a 3pm funeral on Saturday. At 2.45 they called to say they could not deliver the spray and could they deliver it to the home later. I said no, I wanted a refund which they said they would give me of $92.54. However this does not relieve the damage and hurt of their unreliable service. They refused to give me the name of the florist. They don't deserve the rating advertised.

This is horrible service. Their operators continue to disconnect me then claim an attempt to deliver was made. So I called my friend who said she was home all day. THEY ARE LIARS! I requested a refund and the operator couldn’t even give me a claim number over the for my refund and now I have to wait 2-3 business days for my refund. How can I trust this service. I have called my credit card company to stop payment. HORRIBLE, HORRIBLE SERVICE. They ruined my birthday gift. UNFORGIVABLE.

My F-I-L was admitted to the hospital in NC for a possible heart attack today. We live several states away and wanted him to know we were thinking of him. Chose "same day delivery" because it was important to us that he get our gift and message....today. Got home at 5 and received a message that said "sorry - didn't happen today but maybe Monday." I cancelled the entire order and it's too late to get anything else to the hospital today. Will never use this company again.

I ordered what I thought was going to be a beautiful purple bouquet with purple carnations (my friends favorite flower). They made the $76.00 bouquet I ordered, look like a $10 bunch of flowers picked out of a bucket. I contacted them to say how disappointed I was. They assured me that they would send a new bouquet, that looked like what I ordered. That bouquet, sadly, was never delivered! Incredibly disappointed customer.

I placed an order at 8:30 am. Paid for the expedite delivery ($24 for delivery fees). By 1:30 the flowers had not been delivered, so I called them, waited on hold for 10 mins. They said it was on route. By 3:30 the flower had not been delivered, I called again, was placed on hold for 15 munites then got disconnected. Call them back was placed on hold again for 10 minutes, the lady said the flower shop didn't pick up, but they were showing the delivery was in route. I told them, the flowers were for my mom and she leaves work at 4, she said to call back after 4 and if it wasn't delivered by then I would get a full refund. By 4:05 the delivery was not made, I called them back and they only wanted to give me a partial refund, because they weren't able to contact the flower shop. TRULY THE WORST SERVICE.

I ordered flowers on Monday for a Thursday delivery and paid extra for an expedited delivery before noon. I went to track the order online at 11:40 am and it was not even on the truck! No notification was sent to me, so I contacted customer service via chat. She just kept sending me the same scripted response of their sincere apology and my order will be sent as soon as possible...which means nothing! Will it be sent Fri, Sun, next Wed??? Who knows???? I kept requesting if I would be refunded and what day will the flowers be sent. Again....I received the exact same scripted “sincere” response that it will sent as soon as possible.

Ordered flowers for my parent's 65th anniversary. Delivery NEVER happened! They said they will refund my money in 3-5 days, but that is little consolation as the event was missed. The explanation was that the florist never received the order and no one from fromyouflowers.com followed up to check. In the future, I will order directly.

I ordered online from fromyouflowers.com, and thought that I was ordering from a local florist's online platform. Things were crazy with the sudden death, and my other parent being hospitalized, that I really was not all with it when I was ordering. When I realized what I had done, I was scared to death that it was going to end badly. I called fromyouflowers.com, and they couldn't tell me what florist was fufilling my order, but assured me that they are very careful especially with funeral arrangements. I was so pleasantly surprised when I showed up at the services and a gorgeous arrangement was sitting front and center that I had ordered. Thank you for sending a beautiful arrangement, making sure it was delivered when the hall could receive it, and thoroughly exceeding my expectations!

My college daughter received the most beautiful flowers for her 21st Birthday! I ordered the Florist Designed Birthday Bouquet. The florist even called to see what was a good time to deliver them! Thanks for making a birthday away from home special! I will order from you again!

This is the worst company I have ever dealt with. Wanted to send my mom a Get Well arrangement with next day delivery. Got an email the next morning stating that was not possible "Please accept our most sincere apologies as we were unable to locate a florist who could fulfill your order today." Then a few hours later I got an email- stating the arrangement I wanted- from their website could not be provided. "Unfortunately, a picture of the selected product is not available". The final straw was when they didn't even have a get well balloon to accompany my order. "The fulfilling florist has advised they do not have balloons to deliver with your order". What a joke. I will NEVER use this company again. 1-800-FLOWERS here I come!

I had contacted them to purchase a birthday flower bouquet, I paid an excessive $16 handling and processing fee. Then wanted them delivered same day and paid an extra $2.98 and an additional 4.98 for same day delivery (double charge for same service). Was supposed to be delivered same day but 2 days later still weren’t delivered. Did not deliver on their promises that they offer and the guaranteed is not a guideline they follow as they only offered me 10% return and another broken promise of delivery after the first day it wasn’t done. Then tried to offer the same deal again on the second day they weren’t delivered. Only cared about keeping the order active until I demanded a full return.

Number 1: The candies that are advertised online were not the same as what I received.

This business is a joke. Wanted to send my grandma flowers for her birthday. Spent a long time trying to decide which ones (now I realize it wouldn’t have mattered what I picked, since they just throw something completely RANDOM and not at all like what you ask/pay for together) and unfortunately didn’t get around to looking at reviews first. What was delivered was NOTHING like what was on the website. Flowers she did get came to her door half dead. She was still grateful. Bless her. But never will I waste my time or money on this “business” again. Please don’t either.

I sure wish I would have read the reviews prior to ordering. I ordered a balloon bouquet 2 days in advance of the requested delivery. Paid the additional $4.99 for A.M. delivery. Per customer service, they could not meet the delivery schedule. They now cannot even guarantee she will get hem before she leaves at 3:00. I will never order from this place again!!!!

My friend had a death in the family so I sent some flowers. I ordered the deluxe arrangement. It had only 6 flowers in it and the rest was green leaves and some Baby's Breath for a full -- did not even fill the whole vase. I called to complain and told them they needed to send the right one -- the full case. This was for a wake for Pete sake looks like a grocery store bundle....so disappointed . They didn’t make a new one! I wouldn’t trust anything from them.

I ordered on their website, chose to have same day 4-hour delivery. There is a $14.99 service fee, a fee for same-day delivery and an expedited fee for the 4 hour delivery. This was going to be over $80 for a bouquet of flowers to someone who just got some bad news and I wanted to show love. Waited for the 4 hours and then tried to get answers. No response to my email so I called and sat on hold for a LONG time. They said they would not be able to get them delivered today and it would be tomorrow.

We experienced a failure to deliver from another company within 48 hrs for a funeral due to the local vendor/florist was unable to commit, yet they guaranteed it. So, my wife called Fromyouflowers. We explained the situation to the consultant and she quickly reassured us they could deliver overnight (Sat) to the family home. We also paid $$ extra (total $170) to have it delivered Sat by 8:00pm. At 7:30pm we called to get a status of the order only to find out the basket was never delivered. No one called or sent email to us with this info. Again the local vendor/florist could not deliver within the time frame until 3 days later.

I order flowers for my mother's funeral. They send email day of visitation which I didn't see that no one could do the flowers... Call them. Left no phone number! I paid extra for delivery by noon that day and I arrived at visitation. No flowers! I was so upset. It was my mother!! I'm supposed to be getting a refund but really it's my mother's funeral! Call your local florist. They are more expensive but at least they arrive!! I'm so upset I had to chat to even talk to someone without using email. Just so awful. Like my day wasn't hard enough they didn't even try to make it right.

Worst service. Ordered a sympathy spray for a memorial service that started at 4pm. I made the order two days before they needed to be there. Got a confirmation that it was going. Then about an hour before the service I get a call from a call center telling me that they are unable to fulfill the order but could send a basket to the house. It was a funeral spray.... The family all lived out of town in different places. So no flowers were delivered. I honestly think this is a scam to replace with cheaper flowers/arrangements. I will never make this mistake again. It was for my best friend's father's funeral. Thanks a lot.

I ordered flowers to be delivered for the funeral of a family member, as I live out of town... They did not deliver. Did not notify me that they didn't deliver.. When I finally realized they hadnt send the flowers, I was on hold for 25 mins, then would not give me a refund.. But immediately sent the flowers which are now 2 weeks late. They could not give me a valid reason for the mistake. I will never use them again.

A dear friend of my wife passed away and we could not travel to her service, we chose "From you flowers" my wife found online. We ordered on Friday for a Monday service and when I got the email confirmation is said it would be delivered on Monday between 9am and 5pm. We called them and told them we paid an extra $4.99 for expedited delivery to get there in time, the gentleman assured us that they would get there in time and he didn't know why the email said it would be between 9 and 5 but not to worry that he changed the time and everything is good to go.

I ordered this gourmet basket to be delivered on my Mother's birthday. It was not delivered on her birthday. They finally sent a terrible basket, cheap snacks and nothing like the picture. I was shocked at what she got. It was the worst I've seen. Do not trust this company for your special day at all. Just do not.

I tried to place an order online, it wouldn't accept my credit card. Said I had to call customer service to place my order. My credit card didn't work when the rep on the phone tried to place the order. She put me on hold to speak to her financial department and returned to tell me that if I had just moved in the past 6 months, I have to use my old billing address. I'm thinking that's strange? Anyway I place the order with her for delivery today. Today my mother gets a bouquet of flowers, but it is not the flowers I ordered. The representative on the phone sent the wrong flowers...

I ordered same day flowers for 3 homes due to a family death, they were all selected from the same day flowers page for the zip code which I had entered. I paid extra for the same day delivery, then it waited all day long till almost 5:00 pm, I had placed the order at 7:00am to tell me they were delayed one day. Next day they waited until 3:00 pm and then emailed me saying they were delayed a second day!! Then on the third day after the same day delivery order I placed they sent me an email saying the flowers I had choose were not available to that area, even though they were the ones they had listed and told me that they chose different ones to send. Horrible business plan. If you aren't able to do same day don't even offer it! All they did was credit my account fo 13$ discount on a future order after I spent over 200$ on the flower orders, and now less than 2 weeks later I get an email saying if I don't use the 13$ credit by today it is expiring. Terrible.

Canceled my order without my consent and then offered to send a free flower arrangement to the funeral. Never sent the arrangement. I would have ordered local if I had known the service would be so bad. It's not like I can have a do over. The person is dead and can't die again or have another funeral.

I have used this company three times and I have not had any issues. After my first order, they sent me an email and gave me lifetime free shipping. ($15 value per order). Every person that I sent flowers to, provided me a picture and the arrangement looked beautiful. I can attest through that it’s very hard to get through to someone on the phone if you have questions.

This was my first time using this company and their services, I placed an order for same day delivery and the Oder was never delivered. No one called and said anything regarding my order and when I called to track my order it kept saying delivery is scheduled to be delivered TODAY! By the time 7:00pm hit P/C time I knew that something wasn’t right so I called and spoke with a customer representative and was told that the Order will be delivered the following day before 6:00pm P/C time. I became extremely upset because this was for family who had just lost their mother and I find it highly disgusting and disrespectful for me to have to call customer care to find out why the Order had NEVER been delivered! No one tried to call or reach out to me and let me know anything. I HAD TO CALL THEM! Very unprofessional and unexceptionable. Especially at a time a of grieving.

Ordered flowers for my mom’s funeral and halfway thru the service flowers still hasn’t been delivered. Website status says “out for delivery”. Finally called them to ask status and get resolution and decided to chat their customer service. Was told that order missed the shipment and that container for arrangement type was not available. I panicked and asked what can be done but Customer Service lady ended my chat. Called their customer service number and was told they will send a replacement flower another day to the home address and I instead requested for a refund since there will be no need for an arrangement any longer but had to wait on hold again for a supervisors approval to return my money back. I asked why the status read “out for delivery” when they knew they weren’t going to deliver but didn’t get any answer. I am still waiting for my refund. Don’t waste your time on this site. They caused me additional grief and stress on my time of grief.

I ordered some flowers for my wife that was going to work and they guaranteed they’ll arrived before 12pm so I called them twice at 2pm and 5pm to see where’s my order and they didn’t know. I would not be ordering from here ever again. Worst experience ever. The flowers were never delivered.

I have ordered flowers before online and had a good experience so I thought I would give Fromyouflowers.com a chance. The flowers I picked online were very pretty. I upgraded from the base package so my mom would get a dozen roses for her birthday. What she ended up with was 6 roses and TONS of leaves, 3 baby’s breath and flyers for house cleaning business. I paid 70$ for a premium bouquet and got something that looked like leaves stuffed in with a few roses. So disappointed with this website. Beware go somewhere else!!!!

Delivery keeps delaying and missed my brother’s birthday. I paid extra though paid 2 days ahead to guarantee a delivery on Wed. No customer service staff reach me to notify the delay. I need to keep track my order. When chat with them on the phone, every staff said had called the recipient and left messages for apologies but the recipient had never received any. Wed delivery pushed back Thu. Thu again no sign and delayed again to Fri. Got an email said the basket is delivered on Fri but the recipient has no sign of it. I called the service hotline, they said it was left with the front desk but she answered without me waiting. How can she know where the deliver company left?

DO NOT USE THEM!!!! Worst place ever!!! I ordered an arrangement on Monday, and was told it would arrive on Tuesday...It did not! It then comes on Wednesday and is not what I ordered. Not only was it wrong, it was a piece of garbage-looked cheap and flowers were dead! I called again and they apologized and said it would be delivered on Thursday. Well Thursday came and went, and it never came. I then received a call on a Thursday night and was told the arrangement I ordered was not in stock. Why did all the people I spoke to the last few days didn’t tell me this??? No response. After all of this, my family member never received the arrangement and I was beyond aggravated! I told them to refund me the money and that I will never use them again. Sorry please anyone reading this, learn from my experience and do not use them!! Flowers horrible and customer service just as horrible!!!

I ordered flowers at night for a funeral the next morning at 9 am. I was promised it would be there. The next day I was told they missed the funeral but would get it there for the burial. My heart was broken. They credited me for 1/2 but can't make up for the mistake.

If you read this prior to ordering, stop right now. Their products are half dead and they do not come through with promised refunds. I am so sorry to have burdened my sister with their ** plants. (I wish there was an option for no stars or negative stars.)

I ordered a 99.00 live plant arrangement on Friday for a Saturday morning delivery for a funeral. I received an email apologizing for the failure to deliver on time and that the delivery would be made on Monday! Also, the next day delivery fee would be refunded. Monday afternoon my arrangement still had not been delivered. However I received another email stated that my credit of 12.00 had been applied for a future purchase! I called and argued with customer service for over 30 minutes demanding a next day delivery fee refund not a credit which she was refusing to do. Finally, she agreed. Problem solved? No! The arrangement that was finally delivered was one of almost cut dead flowers with one tiny succulent in the front. This was supposed to be live plants! I basically paid 100 bucks for dead flowers. Do yourself a favor and use another service.

I ordered a flower for my Mom's birthday on January 3, 2020 to be delivered on her birthday which is January 5. I kept on tracking my order and it says preparing for delivery and expected to arrived on January 5, 2020 until 4:45 PM on that day. It's still the same so I decided to call and the customer service just told me that it will be delivered the following day so I was really mad because I am in Los Angeles and my Mom lives San Diego and can't do anything anymore to do something for her because of this very UNRELIABLE, INEFFICIENT, UNPROFESSIONAL people, THE FROMYOUFLOWERS. BEWARE OF THIS ESTABLISHMENT.

It's one thing to run late with a delivery, it is something completely different to blatantly lie about a delivery attempt. In 2020 most people have cameras and to be told not once but twice that a delivery was attempted but unsuccessful is both ridiculous and unprofessional. This is the worst experience I've ever had and will NEVER support your business again. I will be posting feedback on every possible outlet, contacting the Better Business Bureau, and my attorney. They ruined what should have been a special surprise! This company is the worst!!

HORRIBLE EXPERIENCE AND WILL NEVER USE YOUR SERVICES AGAIN!!! I ordered flowers for the funeral of a close family friend and they delivered dead flowers. I used the next day delivery to ensure that the flowers were going to be received by Saturday for the Monday funeral service and they were dead. I can't even begin to explain how distasteful and tacky this experience was and the embarrassment of sending these flowers as a representation of my family to express my condolences. I will NEVER use your service again!

Ordered a Premium Bouquet, and received something completely different. Was told all arrangements are subject to slight substitution if flowers are not in season. Should have been told this before they sent the arrangement because I definitely wouldn't have bought what I received. Or they shouldn't sell arrangements they can't even make!

On 12-28-19 I placed a web order with your Warwick RI store with the claim/promise that it would be delivered on 12-31-19. This item was not shipped in a timely manner, in fact, it was not even shipped from Rhode Island. It was shipped on 12-30-19 from New York and not delivered until 1-3-2020. This is a poor business practice which shows a lack of customer service. This was to be for the birth of a child and due to your company's fraudulent practice of misleading customers on delivery times its late arrival caused more then inconvenience. Please rest assured that I and everyone I know will not patronize your business, and further, appropriate reviews will be left wherever possible. A former unsatisfied customer.

Although the customer liked my thank you fruit basket, Mylar balloon and chocolates, it was not delivered on the day requested. I did receive a credit back to PayPal account for the lack of delivery on the day requested, but there was another charge-back of a little over $10 which expired a few days after my initial order. The amount was not put back on the charge account, but had to be used as a credit toward another purchase. I had no intention of purchasing another item just to use the discount. I was very disappointed that the discount had to be used on another order or be lost within a few days of being notified of the charge-back.

I ordered flowers for my mother as an early Christmas gift. They not only were late by 2 hours, they did not deliver what I ordered. In fact, what was delivered was quite disappointing...so much so that when I told my mom I emailed a complaint, she actually said, “To be honest, I was taken aback by how unattractive they were, which I didn’t think was possible because at the end of the day they’re flowers.” My father, upon seeing them stated that he hoped I had complained if I hadn’t already.

I ordered, on FromYouFlower.com, their Winter Wonderland bouquet to be delivered to my mother on her birthday. Everything seemed to be set and I waited to surprise her. Her birthday comes around and no flowers are ever delivered. No calls were made to either my mother or I to attempt to deliver them. I let customer service know and they told me there was an “issue” with the delivery company. They apologized and offered to upgrade the bouquet and deliver it early the following morning. I was pleased with this response and gladly accepted, as I know sometimes things just go wrong.

This was the most awful experience of ordering flowers. We ordered the bouquet we wanted, paid extra for same day and for 4 hour delivery. Both were missed even though I received emails saying they had been delivered. Then when I complained was told nothing they can do now and offered a 10$ off my next order. I complained more and was offered 30% refund. Never again. There was a reason it needed to be there today and they failed miserably and we're ok with just a 10 dollar coupon for next time. Service was awful.

I purchased a set of flowers to be delivered same day on 12.27.19. I paid the additional same day fee etc. Not only were the flowers not delivered on the same day as promised I kept getting the run around about when the order will be delivered. I then was promised delivery early morning on 12.30.19. But again no flowers have been delivered. These people are crooks. They dont have a network of florists they work with as they are based overseas. This has been a complete disaster.

I put in my request description - Red Roses. Those were the lady’s favorite flowers. This beautiful display came up. I thought, nice! Turns out what was sent was mostly carnations, with very few red roses. I’m so upset & disappointed! I will NEVER order from this company again. Take my warning! It’s a ripoff for what you pay!

I would have given 0 stars if possible. Worst flower delivery experience ever! Ordered flowers a few days ago to be delivered to a friend yesterday for one year anniversary of son’s death. I received an email confirmation that they were delivered that afternoon. I had not heard from my friend yet as of today so I called to make sure she got them. They were NOT delivered. Now the surprise was also ruined. I called From You Flowers and was told that delivery was attempted but nobody was home and that flowers were on way now. I asked why I received an email confirmation that they were delivered yesterday? They said "you know how computers are sometimes"… HUH??? I asked why I was not called and why they were not left at the door? They said due to weather being too hot or too cold... It was 55* perfect weather.

Ordered flowers for my mom's 70th birthday. Paid all the extras for same day delivery. The day comes and goes no flowers. I call them to see why the flowers weren't delivered. Customer service informed me that they would reach out to the local florist to see what the problem is and get back with me. By this time I had already looked into the local florist where my mom lives out of state. Their website says closed Saturday and Sunday. So since the first lady wouldn't give me the name of the company they sent my order to I gave them the benefit of the doubt. Next day still no call or email from fromyouflowers.com so I called them back.

I ordered flowers for a friend. Same day delivery. Paid extra. I ordered in the morning. Went about my day. Late in the afternoon received I got an email stating they couldn’t be delivered until the next day, and they would refund the same day delivery fee. Then the next morning I receive an email stating they are substituting what I purchased. I called them. The person I was talking to put me on hold several times and then come back and told me my flowers would not be deliver until 3 more days. I asked for a refund. She said she could offer a 30% discount. I said, "No I want a refund." She put me on hold again. Another person comes on. I go through this all again. Finally they agree to a refund. I was on hold for over 30 minutes. Will never shop with them again.

I ordered some flowers for my grandmother for her birthday since she’s out of town. I decided to use it for you flowers to be the one to deliver the flowers to her. When ordering online they make it seem like when putting in the zip code you get to pick a specific day to have them delivered and pick what products are available based on that zip code.

Ordered flowers to be delivered on 12/21. Never delivered, many many text messages back and forth flowers finally delivered 12/28. Supposed to be blue and gold and delivered as red and green, wilted. Horrible quality and service.

I hope after reading this you will change your mind and not use this service. It seems as though some people have had good fortune but I would not take the risk! To begin with, the order was to have been delivered by 5 o’clock the day that I ordered them. I learned later that they were not going to be delivered until three days later, three days after my mother’s 86th birthday! I paid over $90 to have a premium arrangement sent.

Horrible experience! What I ordered versus what was delivered was appalling. I also ordered same day delivery on 12/21...she just received them today. Grrrrr! What a waste of money! CS, chat and email, has not been a satisfying experience either.

I ordered a gift basket for my husband who was out of town for Christmas. Fromyouflowers.com said it would be delivered Christmas Eve. I was so excited for my husband to get this special gift since he couldn't be home for the holiday. Then, I got an email saying that they were sorry, but the gift basket would have to be delivered the day after Christmas, which is today, I was disappointed, but still glad he would receive it. I got a voice mail awhile ago saying I needed to call them. When I did, they told me the gift basket I wanted was not available, but they would substitute a different one. I was fine with that and asked if it would be delivered today in place of the other one. I was told no, it would have to wait until December 31st! So frustrating and disappointing. Please, don't bother with this company because they are not reliable.

The arrangement I ordered was not delivered on time. They arrived to my daughter 2 days late and was NOT the same as the picture from their website. I direct messaged them, they said a new arrangement would be delivered. Next day again no delivery so I emailed them and again got the same answers. Finally got a phone call from them.... It's now 6 days later and still no 2nd arrangement! However they did refund $2.99?? I'm so upset with this company and strongly. Do Not Recommend them!

Use caution if placing your order online. They quoted me a price of 39.99 at the beginning of the order for a medium range bouquet. I needed it sent the same day, they also show the delivery charge as 2.99 for same day delivery. By the end of the order I was charged 49.99 for the flowers, 14.99 for the delivery plus that 2.99 for same day delivery. I was in a hurry to get the order placed while at work. Quality of the flowers upon arrival very sub par: one dead flower and both the roses and the sunflowers were wilted - looked very disappointing. Will never use them again.

I purchased what I thought would be a beautiful Christmas flower arrangement that included red and white carnations as well as pine cones and winter greens. What was delivered as a gift was a pathetic and unprofessional combination of a couple of red and white carnations that bore absolutely no resemblance to the image on the website. I was thoroughly embarrassed. I wish I could have left 0 stars. The worst part is that I sent fromyouflowers a letter showing the flowers my friends received, and I was refunded $7.99, which doesn't even cover the cost of delivery ($14.99). Dissatisfied is an understatement.

Online there was this wonderful picture of a Christmas tree bouquet which looked great. I thought my mother would love it for Christmas. So I spent $75 and had it delivered. She thanked me and sent me a picture... What a colossal ** these people did. Nothing like the image. Not even close. I don't think they even looked at the image of what it was supposed to be. Thankfully my mother had no clue as to what it was supposed to be and is legally blind!

For the second time Fromyouflowers has missed delivering my flowers however, I was charged (both times) at the time of my order for the flowers. Both times, I needed to contact Fromyouflowers to inform them my flowers were never delivered and my payment needed to be refunded. They do not have an accurate way to track delivery or non-delivery of flower orders. Unfortunately, unless you find out the intended recipient that the flowers were never delivered, you have no way of knowing. Since flowers usually recognize an event (this time they were needed for a Christmas celebration and were ordered 10 days in advance) it is very embarrassing when they do not arrive. I will no longer use From You Flowers.

Ordered here for a family member who was celebrating her birthday. They charged shipping and handling, weekend fees etc. and then ended up delivering a day late with a flat balloon and with a plant that was sitting somewhere for a long time and clearly wilted... Their systems are a mess and sent an email incorrectly that this was delivered when it wasn't creating some additional confusion...When I called to ask about this, they offered to pay back $10 as a gift certificate which I have no intention of using ever. They also put me on hold instead of listening to me so this tells me how cheap and rude they are...Please don't waste your money with this company, try someone else.

My boyfriend as a surprise ordered flower arrangement of 24 pink roses/baby's breath which was "in stock". Then ordered was changed to "out of stock" and they were sending a substitute. My boyfriend asked for picture but wasn't sent one. Arrangement was far from a substitute. They sent it through another party: Perfect Petals Florist & Decor. There weren't 24 roses! What I got was: 11 red roses (wrong color) and a lot of carnations, chrysanthemums, pine twigs, a few twigs of baby breath, some ranunculus. My mother received delivery. If I knew what was suppose to come, I would have told her to refuse delivery. My boyfriend and I would have been happy if 24 assorted colored roses or same colored roses were sent.

I ordered a brilliant bouquet with same day delivery option for my aunt’s birthday but NEVER ARRIVED. I tried to track the order and it said “We've got your order! Delivery scheduled”, but never arrived. I tried calling their phone (800-838-8853) but they never answered. I DO NOT RECOMMEND this company.

I ordered a small live Christmas tree for my Mom for Christmas. It was supposed to be delivered on Dec. 11. I called on Dec. 16 when it had not been delivered and they said they would issue a 20% discount and deliver it that day. On Dec. 23 I called again saying it still had not been delivered. They said they could deliver it on Dec. 31. I told them this was totally unsatisfactory since it was a Christmas tree I wanted her to enjoy before and up to Christmas. They then wanted to give me a discount and credit. They finally agreed to a refund. I will never do business with them again, and will never recommend them to anyone. Terrible Service!!!!

Ordered funeral flowers 2 days prior to the funeral service online only to get email/voicemails saying they cannot find a local florist to make the arrangement in time for the service. How is that possible coming from a site saying they can deliver same day? Will never order from them again. Will call florist myself and avoid ordering from a 3rd party. Also will not order again online.

I ordered flowers to be delivered to 3 neighbors on Sunday when everyone would be home. The delivery fee was $15 for each house even though they were only steps apart. By 9:00 pm that night they had not arrived. When I called the lady could not reach the florist and suggested I wait until Monday. That would have been awful, flowers sitting outside all day while people were at work. I cancelled the $180 order and will do the job myself at a MUCH reduced rate. This is an awful and expensive company. STAY AWAY. NOTE: this was not a next day or rush order.

Ordered classic Christmas tree which consisted of red carnations and evergreens. They delivered a poinsettia instead because they were out of stock without my knowledge. Not impressed. I should have been notified.

I ordered a surprise Christmas arrangement for my daughter to be delivered to her at her work. I ordered it the week before Christmas and was told it would be delivered to her on the eve of Christmas Eve. The day before the anticipated delivery, I was notified that they could not delivery it on the date requested ... but would deliver it the day AFTER Christmas!!! What good is a Christmas arrangement being delivered the day after Christmas. They did offer a 10% on the order for the disappointment which was nice of them to offer but I elected to cancel the order.

A PREMIUM arrangement was not delivered on time. After two phone calls, the same day fee was waived and a 20% discount was offered. It was eventually delivered but very late AND horribly disappointing. The recipients were told that the arrangement had been upgraded because it was late. Not sure how that could be since I ordered the best arrangement available. I ordered a “Christmas Tree’ arrangement. Instead of the greens, beautiful flowers, ornaments and ribbons and bows pictured, they got greens, six tiny roses, and a few sprigs of baby’s breath with a tacky cardboard snowman sticking out of the top. And that was supposed to be an upgrade of a premium arrangement?

My daughter could not be home for Christmas this year so I ordered what was supposed to be a beautiful floral Christmas tree. What arrived looked nothing like the photo. It had almost no flowers and was basically just a bunch of hastily thrown together greens with a few bulbs and flowers. I called and they offered me a $20 credit toward a future purchase (something I will NEVER use) and told me they would send a new arrangement. This did not happen. Lesson learned. I will never use them again and plan to dispute the charges with my credit card company.

I paid almost 90 dollars for a arrangement. My sister liked it but it was nothing like the picture. It looked like a 20 dollar arrangement. How embarrassing. She had a foot amputated. I chose top of line arrangement. Never again. Not happy at all. I chose balloons too....colors weren't as I thought I'd get. Dec. 21 2019

I place an order a week before the delivery date. It was a birthday flower to my gf. On the website stated resident delivery between 9 am to 6 pm business 9 am to 5 pm. It was not demand as it stated on the ads.

Order was for Golden Elegance Christmas Tree. The arrangement delivered was not even close to what was ordered, very cheesy arrangement was sent. I am embarrassed that my friend thinks I would order the flowers that were delivered.

Horrible!!! Needed flowers for my bestfriends son's funeral a specific color and vase color. Ordered them to be delivered at his funeral. His service was only one day and being cremated. Paid for the flowers and 5 min before the service I see a email from this site. They don't have what I wanted but they made something comparable. I asked for a picture and they did not have one to show me. Why didn't someone call me?? So I told them if I don't see a picture of what is being delivered I will dispute the charges. They canceled my order and refunded my money.... yay! But never sent flowers. I don't even think they where going to! Devastated is mild and humiliated. My heart broken as I can never get that moment back for my friend to have the colors her son loved. Will never Recommend or use this company again!! Just Heartbroken.

Place order, couldn’t get it there in three different tries! Customer service was horrible to deal with!! Money out of my account, and still no flowers!! I should have stayed with ProFlowers, always on time with the exact item I ordered!! Never again will I use this Flower shop!!!!

I will never order any flowers again fromyouflowers.com. Very disappointed I never get what I order, They don't know how to fix a flower arrangement, I always order something and end up getting something else not even similar to what I ordered. Very unprofessional, Order for a date and flowers arrived the next day. Paid so much for nothing, Paid extra for same-day delivery, paid a lot for the biggest arrangement and got some ugly little vase and different flowers. Also, order flowers for a funeral and spent all day at the funeral service waiting for it, it never arrived, an email was sent later saying that they apologized but could not be delivered, money was refunded but that's not what I wanted. Anyway, I will never order from them again. Very dissatisfied.

Customer service has since credited me for the $12.31 discount proving that they do "care" and can provide great customer service. Just persist and email them to explain the situation. I was given wrong info from a phone representative when placing my order that was confusing. I am so happy to report they took care of business with great care.

If it was possible they would receive NO stars! I ordered flowers for my sister who was hospitalized on Dec 13 to be delivered on Dec 14 and paid the extra fee for the delivery. The flowers were not delivered. I contacted the company via live chat and was assured they would be delivered as soon as possible and that they would upgrade the arrangement free of charge. But no flowers were delivered on the 15th or by 2pm on the 16th. At that point I spoke via phone to person who assured me that they would be delivered by 6pm that day. As of 10 pm she still had no flowers. I have cancelled that order as well as one for delivery on the 20th to a friend who lost her husband. I am still waiting to see if my money will be refunded.

I can't believe everyone here is like me just out their money and jipped by this company. My 70 year old coworker who already used a Walker was hit by a car breaking her hips and almost didn't make it. She's in a care facility now so I wanted to send her a floral arrangement... It's almost Christmas so I thought a Christmas tree was a better idea. This tree I could buy from Fred Meyer's for 20 dollars was 76.00 after delivery charge through fromyouflowers. I thought let's do it.. It never arrived and then they wanted to offer me only 10 bucks for my trouble.

I ordered flowers online from 'fromyouflowers.com and found out months later that the person never received them. I not only received a confirmation email that they were delivered and was charged and then was never made aware that they didn't actually deliver. The email I received after emailing them that flowers were never delivered stated that they were trying to confirm the availability of the recipient. I found out about this almost 3 months after they were ordered (assuming they had been delivered) and they are just now telling me AFTER contacting them they were never delivered? This company is fraudulent....do not order from them!

I placed an order for same day delivery (paid extra for guaranteed delivery under 4 hours) and it was supposed to be a special surprise for my wife, well so freaking much for that!!!! Because your delivery florist or driver not never actually delivered anything!!!! And it was marked as delivered, after the time frame but they never even delivered it and I had to call my wife and ruin what was supposed to be a surprise to see where her flowers were!!!! After making her walk around the entire building where she works at and check the security cameras for NOTHING!!!!

I ordered a birthday bouquet to be delivered to a friend while she was at work. Although we work in the same office, I thought she would really enjoy the surprise. She is going through a rough time right now. Even though it is listed that this order was going to a business and same day delivery requested, the order has still not been delivered. The website is a joke for checking the status. It gives minimal information. The only thing I know according to the status on the website is that they have my order and it is scheduled for delivery today. Well delivery to where exactly. It is after 6:00 and she is gone for the day and not in the office tomorrow.

So I placed an order for my gf bday and called to make sure that it would be delivered at a certain time. I let the lady know if you guys can't provide that time pls let me know and I will cancel my order and go somewhere else. She let me know it's no problem and it will get there before 330. When I called today to see my status UPS not only let me know that they okayed for end of day delivery but also okayed for the flowers to be left at the worksite even if the place is closed lol.

I wish I would have seen all the negative reviews here before using this awful ripoff site. Please do not believe them when they advertise SAME DAY delivery. I placed my order for my girlfriend's birthday the night before and paid extra to have it delivered to her office in the morning and when I called them at 3 PM to see where it was, they kept me on hold forever and then tried to give me my $5 expedite fee back because it turns out, it hadn't even been made yet and the earliest it May be delivered would be over 2 hours. Well, she would have left by then. We won't be celebrating until together until the weekend. So in short, thanks to this awful service, I had nothing for my girlfriend on her birthday. Please avoid this "discount" online florist and go with a reputable, established company!

I ordered a basket of candy and a balloon for a birthday for the next day to be delivered to an office building in Chicago. I read these reviews after the fact and thought the worse, especially as the tracker didn't seem to indicate any movement. I called the next morning and they assured me the package was out for delivery, but as it got later in the day, I began to worry. Just before 4 pm, I received word from the birthday girl they received the package, though the tracker still showed no progress. So, while it it's pricier than I would usually pay and the tracker needs an update, the package was delivered in time and as expected.

This is the first time I have used this company. I am very disappointed. I ordered a medium (upgraded) bouquet of flowers. The arrangement I ordered was full of flowers that were orange and pink with small accents of neon green. The bouquet delivered was a small arrangement of dark green greenery with a few yellowish orange and maroon flowers. This arrangement in no way depicts the flowers they advertised. When I complained they offered a 20% refund. This discount does not equal the amount I overpaid for the much smaller arrangement of flowers that they set.

Ordered flowers on Friday and requested delivery on Sunday. As of Monday 9 AM Eastern time had not been delivered. Called customer support and they apologized and said will give me 10% discount however can not tell me when it will be delivered. Disappointed as they have only one business to do and that is to deliver flowers unlike Amazon which delivers thousandths of products and they fail at that what good is 10% discount to me when I missed an important milestone because of them.

I ordered online in Louisiana on 11/25/2019. The birthday flowers and balloon were to be delivered on the 27th in Arkansas. Today is 12/05/2019. As of this date, they have NOT been delivered. I have called the company 3 times and "for my inconvenience" they have credited my $50.98 charge on my credit card a WHOLE $6.20!!!! WOW!!! Is not even the word! I will NEVER use this company again and IF someone asks me about them and their service I will tell everyone that listens HOW MUCH THEY SUCK, THEY ARE UNPROFESSIONAL, AND LIE! LIE! LIE! Might as well picked weeds in my yard and walked them to Arkansas. I could have made it by now!

Please don’t use this company. Please use 1800 Flowers. They are a rip off. They charged me a delivery fee for same day delivery... I didn’t want same day delivery nor did I order that. THEN they took more money from me... $15 to be exact, for some other fee. But this was never mentioned nor was it in my receipt that I NEVER RECEIVED. Please do not waste your money or your time.

I ordered next day delivery of flowers. Ordered flowers to be delivered on Nov. 25th, 2019. They were not delivered on the 25th. Received a message they would be delivered on the 26th and that they'd refund the delivery fee. They were not delivered. I received a message from the company that they HAD been delivered at 2 PM on the 27th. And yet, my mom still had NOT received the flowers. I contacted the company via email. After multiple emails, they finally agreed on Nov. 30th that the flowers had not been delivered and promised to deliver them on December 2nd. Not only did they promise to deliver them on the 2nd, but they also said they would refund 20% of the cost and upgrade the delivery. No flowers have been received, no refunds have been received. The last contact (response) from the company was on Dec 1st and now it's Dec. 3rd.This was a birthday present for my mother whose birthday was Nov. 25, 2019.

It is my first time to order from this website - fromyouflowers.com... I have actually placed it outside US but requested it to be delivered for my Aunt who's in California. At first I was nervous after purchasing online and then reading the negative reviews. I was a bit sceptical if the orchids would really make it to her, so I kept tracking it since it was advised that it would only arrive after three days. To my dismay, according to delivery remarks - It was left the Front Door!...I thought that must be so silly, leaving the plant outside and not having it properly signed and received by anyone...

I was guaranteed a delivery on a Friday but it is now Tuesday of the following week and it has STILL not been delivered. I have been in contact with the staff multiple times. They first apologized and offered a free upgrade and a written apology which was nice and said it would be delivered on the 25th. It was again not delivered. They said they would tell me what was going on and have not gotten in contact with me again.

So I tried to order flowers for my mom and they stole my money and I have to wait days to weeks to get money credited back to my account from them. They said my card was declined but it was right there on my statement a charge from "fromyouflowers". So if my card was declined how could you have my money on hold. They ruined a surprise for a lonely women on Thanksgiving. NEVER GO WITH THEM. THIS MAKES THE 2 TIME WITH THEM. I suggest to go pick your own flowers and hand deliver them. This company is very unprofessional. And I will let everyone know. All social media, by mouth and in every review I can that is linked to them. Garbage foreigners can't even understand you, more less tell explain something to me about my country and ways.

The flowers I ordered for a funeral looked NOTHING like what I had purchased. The flowers were also dying and falling apart. I ordered the med size and what was delivered was very puny looking. Will never order from them again.

I ordered an expensive arrangement of flowers for a viewing/funeral. An hour into the viewing the flowers has not arrived. I spent over 30 minutes on the phone with Fromyouflowers and they didn’t know where the flowers were. Flowers were never delivered and company didn’t seem to care. I will never use them again and highly recommend others don’t either.

The flowers were delivered on-time, there was just a mis-communication with the delivery driver.

After reading my email, the corporate office called me on A Sunday at 730. He apologized on behalf of the company and agreed my order was poorly handled from the beginning. He agreed to send 3 dozen roses to my friend as a substitute and refunded all of my money.

Ordered flowers for next day delivery, they took my money and then called and told me the delivery would take 12 days! Customer service is terrible. Never use this service. They have very misleading and dishonest advertising!

They simply can not deliver at all! I ordered and paid for delivery before 12:00 and they simply called me back (after I sent message via Facebook) and said, "Sorry we can not deliver today. We will do it tomorrow." Really?! I told them - shame! Do not order flowers from fromyouflowers.com if you actually want them to be delivered! Unfortunately I can not use less than one star, they don't deserve even one!

I ordered a deluxe flower arrangement for my best friend birthday, It took them 2 days to make the delivery. I have to call many times and send many emails to find status of the order. They finally deliver the flowers very bad quality nothing compared to the picture. I will never use them again????

While they may have decent pricing, you will not get what is in the photo. I ordered and upgraded the Classic Garden Dish and received nothing like the picture portrayed on the website. There was no woven basket and it was about 1/3 of the size of what was shown. How embarrassing. This was for a funeral and Realize now I should have ordered from a local company.

I ordered an arrangement to be delivered to my sister in the hospital. First of all I was charged a same day delivery fee despite the arrangement being delivered the next day. Then my sister sent me a picture of the arrangement she received which is a joke compared to what I ordered. Not only is it way smaller and less full, it doesn’t even have the flowers it’s supposed to (orange roses for example). Also, I paid an extra $5 for a get well balloon which was not sent. Called customer service which was a joke. Barely speak English, wanting to give me a 20% refund which is still not enough to cover the amount I was overcharged. Supervisor wouldn’t make it right either, but gave me a slightly larger refund. I spent 40 minutes on the phone to get about $25 back. I’m happy for the refund, but wasted so much time to get it, and my sister ended up with shitty flowers. Will not order from them again!

Terrible service. Birthday cupcakes were not delivered because they had the wrong street #. I thought this was a local Lexington store- not true. When I called You Flowers to correct the address they would not help. I am not sure why you Flowers has you put a phone # on the order because no one ever called to let us know the street # was wrong. I had to track it myself then got no help at all from You Flowers to correct the mistake. Very angry.

Do not use this company if you actually want your flowers delivered. I placed an order #** four days ago for flowers to be delivered to a restaurant for my daughter's 50th birthday Party on 11/17. This was supposed to be the centerpiece. However, the flowers were NEVER delivered. When I got home I reported this to From You Flowers and they offered to "send the flowers today." Since the Party was YESTERDAY and not today NO Party Today....this was a really stupid suggestion. They did go ahead and give me a full refund, but no explanation of WHY the flowers did not arrive. Since it was after hours, I asked that they follow up the florist today.... (Something you would think they'd be anxious to do too). But they didn't appear to be interested.

I tried ordering a gift basket on 11/1/19. I entered the order online, and was told it would be shipped the next day. I didn't hear anything from them so followed up, and they apologized and said it would be shipped the next day. This literally went on for 7 days, until I finally cancelled the order. My biggest issue was that no one reached out to me to tell me it wasn't going to be shipped, I had to keep following up with them. TERRIBLE.

We purchased a Saturday flower delivery for my parents 35th Wedding Anniversary 4 days in advance. This order included a card wishing them a happy anniversary. FromYouFlowers failed to deliver the flowers on Saturday, and did not notify us that they failed to do so. Their website did not allow checking status of delivery.

I ordered a basket for a coworker who was injured at work. I first assumed that he was too ill to send a thank you response so I went to the site and tracked my order. It was showing that it was still in process with no information if there was a failed delivery? I sent an email and after 5hrs with no answer I called and after being on hold for 17 minutes was told they were looking into it and there was a "processing error". It was very embarrassing to our business that our coworker was not acknowledged. I cancelled the order. Although it was stated I would get a full refund I will not trust them with an important delivery again.

Extremely disappointed in this site. Ordered flowers for my Grandma who was rushed to the hospital and we found out she would be spending her 92nd birthday in the hospital. So, I get online to find flowers for her and I was so excited to see I could pay extra to have same day delivery. Paid extra. I'm out of state and have no choice.

I ordered yesterday a birthday cake flower and what the person received was far different from what they post on the website. Very disappointed!!! I will never use this website again. Don't spend your money!!!

Horrible Service!!! When the flowers I ordered for my boss for her Bday, did not arrive, I called them. They spent 20 minutes trying to find the order and the supervisor raised his voice at me rather than fix the problem. They wanted to charge me same day shipping even though I had a PayPal receipt that showed when I ordered. Never ever order from here!!

Here’s what I sent to them: Will NEVER use you all again! I hated two of the three arrangements I ordered from you. That rose bush was WAY overpriced and grossly misrepresented in the photo. I should have not have a partial refund but a FULL one. The basket also sucked! I was EMBARRASSED at my friend’s funeral. I will stick to 1800-Flowers. You guys suck.

I order a big flowers for my daughter that cost 61 dls and she receive a Small branch with only 3 roses. They company said the going to return the full charge and only return 9 dls. It is the last time I order from that company. That is unacceptable.

They emailed to tell me my order of flowers were delivered. They were in fact not delivered! I called the 1800 number twice with no help from them. Then I emailed them to tell them that I wanted a refund. I have still not heard from anyone!! I contacted my bank to dispute the charge. I will never use this company again!

I will never use fromyouflowers.com ever again. I ordered a premium fruit basket for my friend and it was never delivered. When I called customer service they kept giving me the run around. Don’t use this place!

DON'T ORDER!!!! Really poor service, ordered on Thursday for Friday Delivery, they got the address incorrect and would not give full refund to rectify the order after promising Monday delivery. It was then delayed for Wednesday - basically her order is a week late which defeats the purpose. SAVE YOUR MONEY AND DON'T ORDER FROM HERE!!!!

I ordered flowers on Friday to be delivered to a funeral home on Saturday. I paid extra to get a before 11:00 delivery. I received an email that night at 9:00 pm stating “As the family has requested no flowers or plant for the deceased.” This is 100% a lie! I spoke with the brother of the deceased and confirmed that this was not true! What a thing to have to deal with during such a difficult time.

On Nov 7th, I ordered flowers to be delivered to a friend who was in the hospital. I scheduled for her to receive flowers on Nov. 8th - the day after her surgery, when she would be home. At this time (Monday, Nov 11, 2019, 7 pm EST), the flowers have not been delivered, I have spent 30 minutes on hold trying to reach the company and the call was disconnected. The ball has totally been dropped. When I look to see the status of the delivery, it shows they were to be delivered on the 8th, and that they are 'scheduled'. I no longer want the flowers delivered. They were supposed to be there on Friday. As a flower delivery service, it's pretty sad when they take your money and don't deliver. I want my money back and I will never do business with them again. I hope this doesn't happen to you. Beware.

I placed an order about 7:45 am on Thursday November 7 for a fruit and cheese basket to be delivered on Friday (it was advertised as "Next Day Delivery") and the customer rep assured me that it would be delivered on Friday between 9 to 5. I waited all day Thursday for the promised confirmation email and finally called in the evening to enquire about the email. Well, the customer rep (different person than the one with whom I placed the order) pulled up my order and realized that the email was not delivered because the rep who took the order in the morning wrote my email address as "**". I should have viewed it as a red flag because they would have received some notification to the effect that the email is undeliverable and should have taken action to correct the situation. Anyway today, Friday November 8, I waited until after 5:00 pm (5:15 pm to be exact) to check the status of the order.

The flowers I ordered had sunflowers and tulips, along with cheaper filler flowers. The flowers delivered to my aunt, and which I upgraded, where mostly mums, carnations, and filler flowers. The colors weren't vibrant and beautiful. She was gracious, but I was embarrassed--and disgusted. I'll never use them again.

I ordered the Gourmet and Fruit Basket for my 86 year old father on Oct. 26th for a Nov. 2nd delivery. His birthday was the 3rd. Their first "network" shop lost the order - twice. The 2nd didn't have any fresh fruit. So the order was passed to a third shop and we'll see how they do today. The staff at Fromyouflowers.com have been very nice, but if they can't depend on their network, I can't either. They failed at their number one job: getting the item to the recipient on time. It could be the greatest gift in the history of gifts, but nothing else matters. As of right now it is four days late. Let's hope that today is the end of this misadventure.

This whole journey has been horrible. I ordered flowers on Monday to be delivered to my mother on Tuesday. Guaranteed delivery. My mother was having a procedure done on Wednesday so I wanted to the flowers to her before that. Nada. I called 2x on Tuesday evening asking where the flowers were and got 2 different answers. 1st time they would be delivered by 6:00 p.m. Called back at 7:30 and they said they couldn't get ahold of the florist, they were still out doing delivers. Now I'm upset. I called back this morning and waited on hold for 15 minutes for them to come back and tell me that they couldn't find a florist in the area yesterday that could do that arrangement, but they would be delivered tonight. YEAH RIGHT. They said they would "upgrade" my arrangement. I can't wait to see what that means. If I ever get to see them!! Will update when/if my mother ever receives them.

The flowers were on time. However it wasn’t the arraignment I ordered. I ordered the premium and instead Got the basic. I was embarrassed. Wish I had gone with a different company. My name was on those flowers. They were the smallest arrangement lacking flowers.

I had chosen this website because they deliver flowers, gifts and cards within 4 hours or less same day and decided to spend $110 on roses, chocolates and a teddy bear to make my lady hopefully feel better because of hard times she is currently going through medically. Once the order was confirmed and I had paid I had been keeping up with the shipment delivery to make sure that it made it to her in time because she had to leave work at a certain time. Come to find out I was given a phone call to confirm everything first and then the flowers were to be sent out meaning she would not have gotten them in time so I had to cancel my order, go through an entire process and now I have to wait 2 to 3 business days to receive my money back. I am very disgruntled about the whole ordeal.