CarParts.com Reviews

Do not do business with this company. They will double charge you then not refund you the money when asked so far for over 2 weeks. They play around and give the, "Oh it takes 3-5 business days," well it has already been 14 business days. They love to play phone around the room with other associates there and make excuses over and over. They put a bunch of unauthorized charges through and proceed to play ignorant. I will be following up with fraud to DACS for them to proceed further.

I waited 2 weeks for a left and right fender well liner for the front wheels and revived one rear one, upon talking to customer service I was told nothing could be done but return it and wait for a refund. I asked if I could have the parts overnight shipped because it’s for a customer's car and I was told “we only refund not replace." Would rate zero stars if possible.

These guys are great. They shipped it fast, explained anything I didn't understand and helped me make sure and afford to get both pairs instead of just the one.. I will definitely use their services again!!

Purchased coolant tank for 986, a 4-5 hour job. Got done and tank failed. Because bought tank over 90 days, company won't warranty. I live in FL, working on car in summer was not option. Disappointed!

I purchased a kit and ended up not needing all the parts. I asked if I could return the ones I did not need. I was told yes. I called back later to proceed with the return. Was told too expensive to return the products so I would just be given a refund. I was given a certain amount. I called back to verify the time frame and was told nothing was in the works for the amount I was given. Supposedly part of the parts were only being refunded. I emailed them and this time the gentleman processed the other refund but I didn’t see the first refund. It’s not a large amount so I am not going to worry about it. At least I got some of my money back. It was just a frustrating experience.

I bought by phone part for my car, gives them Vin num, sended me parts what looks like mine but is not. That's parts destroyed my tires. I complain on BBB they offer me half money. Now they even not offer half, they giving me 1/3.

Parts were not good quality. Cheap rubbish so be aware. And returning defective parts are a nightmare. So Pls be warned. Parts ordered came from China and just not up to being good quality parts. When I attempted to fit the part was threaded at an angle and clearly cross threaded at factory.

Upon working with Carparts.com and seeing how bad FedEx is in delivering packages I am convinced that Carparts is only partially responsible for the slow delivery. I ordered another part from them to find out if my experience was unique and the second delivery went very well. FedEx however is probably the worst delivery service and will do everything I can to avoid them.

After 22 years of use my original alternator started to fail, I knew I was going back with an AC Delco OEM alternator, but the prices were very high. Carparts.com had what I needed at a very fair price. The alternator is exactly like the original and is performing as expected. The process to return my core was painless and I'm very happy with company.

I've relied on car parts for well-priced, quality parts many times and have been able to sustain my situation. Parts that are usually hard to find in one location. The ordering processes has also allowed me space to order needed parts when money was not fully or readily available. Appreciate the service and selection Carparts provides. Still moving because of it.

I ordered some parts and paid shipping to have it delivered at my address at on or before certain date. The item never came in, it never left the warehouse, I called customer service and they wanted me to pay more if I was in a hurry to have it delivered faster but they couldn't give me an exact date of delivery. First and last time I order something from this company.

I realized as soon as I hit buy now that the shipping address auto corrected to an old address. I emailed customer service right away as it was after hours. I followed up by email and phone call next day and was told that a shipping request was made. FedEx had not picked up at the package at that point. I even said I would pay for the adjustment. The following day I send another email asking before it was delivered with no response. It was delivered to the incorrect address.

I purchased a 2001 Toyota Tundra taillight and the lens was a correct replacement but the bulb harnesses would not allow the OEM connectors to attach. I reached out to customer service and they stated that it would fit. I advised them that it would not fit as I spent over an hour trying to make it fit and over the last four days, they have stated that: It does fit. I ordered the wrong item and that they will not pay for return shipping. I attached a copy of a new taillight that I had to order that was the exact same taillight (from another vendor) and they stated that since I ordered the wrong item number, they will not pay for return shipping.

Updated on 12/22/2022: I recently wrote a review about Carparts.com where I gave five stars. I said in the review I received a van grill that would only partially attach to the van, but I also said I felt the issue was with metal on the van that had been bent due to a front end accident. I expected nothing further from this company. A customer service representative from the company contacted me to see if they could help, in case this was a product quality issue. After noting there appeared to be no quality issue, the company offered (at no cost to me) to switch to a different grill, or issue me a small credit. I felt a different grill would do no better, so I accepted the credit. I'm floored, since I expected none of this! While I do not purchase a lot of auto parts, as long as this company can get to me the parts I need, I think my days of scanning auto parts salvage yards are over.

Ordered my part from ROCK AUTO and received order confirmation from Carparts.com. My part was received QUICKLY & in great condition and was installed with NO issues. Ready to return my core but the pain in the backside it turned into spoiled my overall experience. My order 'couldn't be found' on the ROCK AUTO site, ended up on the carparts.com site asking for a chat since heaven forbid, you can get a phone number and actually call and talk to a human these days!! I was answered in chat by LOUISE who made the whole ordeal more palatable. She quickly found my order, processed my request to return the core as well as provided a shipping label for my return. I am not sure why this had to turn into the production it was, but thinking it has to do with WHO is actually doing WHAT and WHO is responsible.. Rock Auto or carparts.com??!

I had four or five items in the cart, great prices I thought, but then when I went to check out, the shipping charges doubled what I would have to pay!! Fly by night first class scammers... Everything in the cart could have gone into a large envelope and mailed for a couple bucks. Who buys from these people?

My son had purchased a hood for my vehicle since he got in a small fender bender. So far we have received 3 hoods from Carparts.com. Each time they have been damaged during shipping. Now we are told by carparts.com that the fourth hood will be the last one shipped. The way the hood is packed and shipped is beyond belief. I was told that on the third hood that it would be shipped with additional packing, not so! Yes carparts.com has filed 3 claims with the shipping company to no cost to my son. You would think between the two entities, they would have a plan in place to mitigate this. Once is understandable, 3 times not acceptable!

I placed an order for my Car Headlights where they were supposed to be in stock. They Charged me and add me a tracking number that never ends up being shipped. First, they say they were sending a replacement after being unable to track the order. Then offered a refund, but nothing happened. They don't like to work on refunds as they are charging quickly to your card. Two weeks after talking on the phone with them and no single email has been sent confirming our refund for something that never was sent. I am contacting my Bank and reporting them at this point.

Star rating updated. Thank you for the excellent customer service and quickly responding to the message. Sorry for the inconvenience.

I ordered a set of 4 struts and front sway bar links. I received the Front Struts and Rear were to ship separate. The sway bar links were supposed to be part of the 1st delivery. Only received the boxes for the front struts. I reached out to the Chat Customer Service team and had to wait about 10 minutes until they responded. I requested they overnight me the missing parts.

Hi everyone, I would just like to tell you how well that I was treated at Carparts.com. I am almost 64 years old and most of my friends are restoring hotrods and old classic cars. Then there is me. I got real sick at 51 years old and had to retire. So my project is a 2003 Jeep Wrangler TJ. What a project right! Well my project is also my plow truck that I have to let my friend plow with because I have MD and I am unable to do it. I have never once charged anyone for plowing!! I came by Carparts.com by a friend who has a hot rod and said that I should try them. At first I did not listen and ordered one elsewhere. WHAT a mistake. They told me that I would have it in 2 weeks. It never came so I found a number and called them and was told to cancel my order and find one elsewhere. They could not get one.

I ordered a horn for my car. I watched it go all over, Illinois to Ohio to Mich back to Ohio and finally back to Mich. Package 3 days late. Contacted company, NO response. If you want to wait for a part, these are your guys. Will not buy from them again.

Louise ** helped me do my return quickly and with excellent customer service. I needed to return a core and was confused on how the process works for the cores. It was a breeze. The product was received quickly and in great shape.

Pros: brand new parts, warranty, guarantee, even shipping insurance, good prices, good selection, conveniently shop from home, save time, money, & energy hunting for the right parts.

This is new update for my purchase experience, my first problem was regarding shipping, but after that I saw my pads are squeaking, I talked to customer service and it was a very good experience with them, asked me to return it for full refund. Very responsive customer service. I got full refund but unfortunately I paid one more time for labor after I got new pads. Actually it costs me two times labor for replacing break pads. Overall experience with customer service was very good.

I will never buy anything again from… I will never buy anything again from there. Ordered a part and never received it. Email company and they said they will refund my shipping cost and I can return the part for a refund. But I never got it. So basically I'm screwed. So I wouldn't suggest using Carparts.com again.

I order two liftgate supports August 6, 2022 today is August 15, and still not here then told me the parts will be here by the August 10, the parts were only 28 dollars and they charged 13.05 for shipping. Just got off phone with the company with no results. Very poor policy charge for shipping and don't deliver.

As a small business owner I've ordered TONS of parts from Carparts.com and refer all my customers there as well. They offer OEM and aftermarket parts at great prices you won't find anywhere else. Customer service is very responsive and returns are painless. I highly recommend carparts.com if you have a few days to wait for shipping.

Once I reached out to customer service they were able to help me out with getting my order. About one week after the promised delivery date the package arrived. They even offered me for sending a replacement if the package did not arrive the next 24 hours but miraculously the package moved the next day after almost 4 days so we decided to wait for it. It appears the shipping service they use (Fedex) has terrible package tracking and they can not guarantee if the package exists or stolen at all without a 24-48 hour "investigation". I feel bad for the company (Carparts.com) for having to deal with this. It makes it look bad on Carparts even though the delays and the complete mystery of whereabouts of package seems to be related to Fedex. The part was easy to install and works great. The shipping and delivery dates are completely messed up but I have a feeling it's the shipping service that is causing this.

Ordered a regulator with motor for my truck driver side electric windows. When selecting my part, I was asked for my VIN, it was revealed that I have a VIN for a Lariat crew cab and not an XLT Supercrew. This is probably what has caused a previous issue I had ordering a part from another website. Louise caught that and verified my need. I bought the vehicle brand new from the dealer, so I have no idea what caused that issue. I will definitely return to Carparts.com for future needs thanks to Louise's expertise and attention to detail.

Needed a tow eye cover before I sent my BMW to the paint shop, original tow eye was damaged. It's a 12$ part and I researched it, made sure I had the right model, year, every detail. Carparts.com filtered my part request and assigned the part which I ordered well in advance of the paint shop start date. The part was delivered late. When I did a trial fit (you guessed it), wrong part, 24 hours before the paint appointment. How they could mess up something this SIMPLE is beyond me. Did they offer to overnight me the correct part..NO. Just a, "Sorry, gee we will refund your $." My advice is, be very, very careful ordering anything from them, give yourself weeks of lead time and hope for the best. Otherwise you might find yourself swinging in the wind.

Got my driveshaft and direct perfect fit, only issue was it didn't ship from their facility till the day AFTER I was supposed to already have it. They did compensate on shipping though so I can deal with that and was a better price than anywhere else.

Carparts got back to me very quickly about the issues that I had, so hopefully it will be fully resolved in a couple weeks! Thank you very much.

Well I’ve returned a part that I’ve order from Carparts.com because it was the wrong size for my vehicle. And I’ve talked to customer service and they did their job right away. And I’m getting my refund back.

Thanks to Phillip and his higher up team members for standing behind what was a bad situation. Phillip took the time, listened and help get it resolved from start to finish. Once contacted he had great communication and did what he said he was going to. Thank you!

First go, they sent the wrong part, not even the correct color. I call to get an exchange, the customer service rep hangs up on me after 30 mins of hold. I write an email, they respond 2 days later, I use the chat option and they issued an exchange. What shows up 4 days later? THE WRONG PART AGAIN!!. I ask for a refund, and they "forgot" to refund the $58 I paid in tax. Another go with the chat agent and they "issued a refund for approval". TAKE YOUR BUSINESS TO ANOTHER COMPANY.

They charged me once for the total, it was clearly charged, not a pre-authorization, I consulted my bank and they said me that the purchase was charged, not pre-authorized. Then they charge me again for each delivery package. This is wrong, right? I talked to them and I still have no solution. Also, they offer parts as in stock, but the truth is that most are out of stock, they just take your money twice and don't actually have it with them what they sell.

Carparts.com responded in a fast manner. They gave me a full refund. I would say they are a responsible company.

Ordered 3 parts totaling $586 on Tuesday April 12. Order supposed to be delivered on Friday, April 15. Got notification it shipped. Bank account charged again for another $403. Contacted them, they said It’s a pending charge and would fall off. My account now has almost $1000 being held by these guys. Called our bank, they said that is absolutely false and that both charges are actual charges against our account. Reached out and got the exact same representative at Carparts and they said no it’s pending. If you all are going to do business like this, you should tell people. My husband was going to be using you for a lot of future business and that will not be happening. We will be reporting the 403 as fraud. There is no way I’m paying you twice for anything. Ridiculous. Even IF it’s nothing more than a pending charge, it freezes that amount of money. That is scammy and terrible. Buyer be aware!!!

Ordered a part online, received an email stating it was out of stock after ordering, customer service chat was amazing and able to find another part that would work and still get it shipped in a timely manner! Great work. Will do business with again! Thanks Louise for your help.

Louise was extremely courteous, helpful and solved the issue (of my forgetfulness) quickly. If the rest of the company is as dedicated as her, why shop anywhere else? I will recommend them and will definitely use them for all of my autoparts needs!

The customer service is beyond 5 stars. Super helpful staff. I would give them 10 stars if I could, my shipping order got delayed and they refunded me for the extra I paid on shipping, would highly recommend parts from Carparts.com.

Was charged twice, customer service was a joke. They barely spoke English and repeatedly gave me answers that made no sense. When I returned these items I was credited less than half of what I paid for them. I wouldn't do business with these people again if my life depended on it.

Customer service were really helpful and very patient with the questions I provide, they answer all my questions with no hesitation. Great customer service, also they help me out finding was I looking for.

This is the second I’ve ordered from them, and this is the second time my part is late. The first time was an issue at the warehouse, the second time it took them a couple of days to process my order. I used a vacation day to work on my vehicle, and that’s a vacation day I can’t get back. Carparts.com will not be getting any more of my money.

I ordered a Radiator for my car. It was a simple process in which I was able to purchase it through linking to my Google, Facebook account, or create an account. I entered my vehicle information into their site to ensure I got the right part. When it arrived via FedEx I noticed the package was opened. Upon inspection, I noticed a slight dent. I hopped on the site and struck up a chat with Jake C. From Customer Service. I explained everything to him, and offered to send a picture which he appreciatively helped me do.

Ordered an A/C replacement kit, which comes with condenser, O-rings, compressor, orifice and receiver. That order was on 3/8 and so far I am still missing condenser and O-rings, according to Fedex items were lost at facility so I called Carparts and they said they couldn’t expedite condenser so got a refund for it. That’s the only option I was given and O-ring were supposed to be expedited on 3-16 which according to Carparts expedite means next day or 2 day delivery and Fedex is saying item will get here Tuesday 3/22. That’s not expedited to me. Just very bad customer service and really bad carrier service. I will Not use Carparts again and will not used Fedex either. If I would’ve at least received the O-rings I could’ve put the compressor in and put everything else back on .. But it seems to be that Carparts does not care for customers.

I got sent the wrong part and the lady help me return the item I received and sent me the part I needed. It was very easy for me to get the help I need. I’m just hoping now that they pick the right part off the shelf to send to me!

Needing to return headlights and Louise solved my problem in no time. She was super helpful and guided me me on what I needed to do. Somehow I ordered 2 pairs of headlights when I only needed one pair.

I needed help because my package said it was supposed to be in on the 18th and it's now the 23rd with nothing, the first rep just said to contact delivery service but the second time really went the extra step it felt.

I purchased a part that had a default and ended up chatting with Abigail regarding this. She assisted me by immediately verifying that my part was still covered under warranty and she immediately processed a refund for me!

I misinterpreted a recent coupon for 20% off my order and couldn't get it to work with the items I was purchasing, come to find out the items I needed were excluded from the coupon. Alvah was the individual that helped me and I am very thankful and received the best customer service that exceeded my expectations completely. The situation was handled perfectly and in a highly professional manner. Carparts.com went over and above my expectations and made my week. I couldn't be happier with the customer service I received and would definitely recommend carparts.com to anyone and everyone looking to get the best prices for the car parts they need! Once again thank you so much carparts.com and I appreciate it more than you know.

Purchased cart parts. After installation, found one to be defective. Worked with customer service department through chat feature. Very helpful. Sending replacement part as well as pre-paid return envelope for defective part. Will continue to purchase car parts in the future as needed.

I had a few issues come up from the shipper and every time I used Carparts.com's online chat they were extremely helpful. By far the best online support I have seen. Also, their prices are hard to beat and I received the items extremely fast.

I had to purchase a tail light. When I received it the light had a broken piece of plastic, I contacted customer service and instead of returning it as it is already on my car, they gave me a partial refund.

Carparts.com's purchase process needs to be streamlined. Too much confusion but your chat agents are a credit to your organization. Your contact options to email did not work for me. I had to rely on Chats.

Jake in the customer service chat was beyond helpful in solving the issue in question. He was very quick to respond to my issue and offered a fast resolution that I was happy with. I trust that the rest of my order experience will go likewise. Thanks Jake.

Jake assisted us with the information we were required to have to order the parts and waited for us while we got it. Top-notch customer service. He told us we needed the cluster-ID, the VIN number, and the mileage. After we completed the purchase, he added all of that info to our order to save us some steps between the order date and ship date.

A truck part arrived that had been incorrectly assembled (not enough glue on the end piece) that did not reveal itself until I pulled the plastic cover off the end. Wires inside looked bent. Contacted CarParts.com via their customer service chat and discussed with Jake. He asked for a picture of the part, and I was able to take one with my computer and upload it. Once he saw it, he said it needs to be replaced, or I could get a refund. I opted for replacement. Jake created a re-order and said I would get an RMA & shipping label by mail. All very easy.

They sent me the wrong products and the products have internal Scratches inside the headlight itself. Sucks! Don't waste your money here. I have a strong feeling these reviews are mostly fake with 5 stars.

I needed a part for my car and got online to search for it. I came across CarParts.com. They seemed to have the part I needed. I knew nothing about this online vendor so I cautiously ordered the part using PayPal. I waited two weeks and didn't see the part. I thought it might be a scam until I realized I never pressed "ORDER". Duh! Once I did, the part came in a few days and I received constant tracking reassurance from them that it was on its way until it arrived at my doorstep.

Had a question about the difference between two products, agent was able to show me the differences and helped with a quote to make sure I ordered the proper part. After ordering I realized I hadn't applied a coupon I had, got back to the same customer Service agent, and even though my coupon had expired, he was able to gives me a rebate. Much appreciated.

The sales representative demonstrated efficiency and knowledge about the product I was looking for and courteous, I'm a regular customer from this site and I'll just keep coming back for the service and prompt resolve with any issues I might have with my vehicle.

Alvah handled my situation with perfect customer service, taking the time to understand my situation and having the knowledge on how to proceed. I will continue using Carparts.com for all of my vehicle needs!

Wow. These guys are great! I usually expect some kind of issue with purchasing and returning The core deposit part online. But chat was extremely easy and I got my FedEx shipping label immediately. I did this all on my phone and never had a to wait by calling an 800 number. Great job! Carparts is one of my go-to places from now on.

Abigail was great. She responded really fast and provided me with all I was looking for in the matter of a few minutes. After I gave her needed info she was able to tell me when my orders were to arrive and how they were shipping with the details. Thank you for your help.

The "chat" representative, Abigail, was able to determine the part I needed was not currently part of their inventory. She clarified that the part I had intended to order would not fit my vehicle, even though the catalog description indicated it would be an exact fit. The catalog failed to specify the part in question was for an all wheel drive model, and mine is front wheel drive. She saved me the hassle of ordering the wrong part, and notified the catalog division to address the description omission. FANTASTIC service!

I needed several issues handled and Alva did a wonderful job!! The agent was prompt, super nice and knowledgeable and helped me with everything concern I had and was able to resolve everything! My RMA was taken care of, my other parts were tracked and my most recent order was edited with no issues and no runaround.

Louise ** was prompt to respond, knowledgeable about the products, and able to assist me with applying a military discount. She was very professional and polite, a pleasure to work with, and I will order from here again.

I had a lot going on. Needed a quick return so I can order different parts. Had to go through two different customer service agents who were both extremely helpful and getting it done. Thank you very much for all of your help.

I placed a first time order with Carparts.com, with an advertised delivery of 1/31/22. Notifications indicate delivery 4 days later. When I attempted to email them, and complain, their system would not allow me to complete the communication. Below is the message I tried to send. "I am unhappy with your service. I ordered this part based on your delivery date of 1/31/22 in lieu of ordering the same part from Amazon to be received at a later date. Today is 2/1 and the estimated delivery is 2/3 via today's notification. You may say you can't control FedEx, but that is no excuse as Amazon holds their delivery dates if not delivered sooner. In this case you have not met your customer’s reasonable expectations, which should be of great concern to any reputable enterprise. First impressions are lasting impressions. If, in fact, I made any future orders with you I would have no confidence in the advertised delivery date."

I was provided a refund in a timely manner. The service team was able to look into the order’s history, to find the issue in where they went wrong. The problem was basically resolved for then on. The refund was issued to resolve the matter.

Company sent me an extra part because their website was broken and caused me to submit multiple orders. But, they resolved the issue quickly, giving me shipping details to return the extra part. Minus one star for the website, but overall great support.

Replacement non-OEM parts were cheap and work well. Was sent one wrong part by mistake but I talked with a representative on chat and got it returned within 10-15 min. Overall would recommend this website to anyone buying car parts.

Jake did a great job at helping me with my issue. I received a coupon code and when I tried to use it, it said it was expired. Jake did a great job at quickly resolving my issue and for confirming the part I was ordering was going to fit on my car.

I have to give the customer service at Carparts.com a 10/10 **********. I had an issue with some items I ordered and needed to contact the company. Looking for an email address on their website I saw I could use the "chat" feature to contact them. Delightfully so! A young man named Jake helped me address my issue. He was very nice and within minutes he had addressed my issue and resolved it immediately. It was a very pleasant experience and given the fact that customer service has gone down the tubes recently, I was elated. I will be doing my business with carparts.com regularly now. For both my personal and professional needs. Thank you again Jake!!!! You were great!!!

I ordered shocks on a Thursday got them on Sunday. Recheck the part to see if it was right and I found out they were $7 cheaper 3D chat room. They automatically gave me a $5 rebate. It was so easy. Very professional customer. Service agent name was Jake.

I received all the parts on time, all parts came as expected, however, the bumper came damaged. I contacted the company by chat on a Saturday afternoon, and my refund was processed on the spot. Great Customer service.

They shipped the wrong part even after the order was cancelled. They took my money, never delivered anything and won't return my money and it has been weeks. Do not ever do business with this company. They are shady and will steal your money.

Used chat to verify correct part and cost. Very prompt. Provided all information necessary to assure proper fit. Shipping timeline is what I had hoped for. Other sites' shipping was going to be much longer.

This site has everything quick and convenient for my automotive needs. The prices are the best out there! I have been shopping here since it was JC Whitney and the service is still top-notch after the change.

Customer service representatives are always knowledgeable honest and willing to go the extra mile. Abigail so far has been amazing. Fast tracks my concerns as well as answers everything fully. I will continue to do my business here best ever.

Ordered a transfer case encoder and it's been 12 days and counting. Still no delivery date. Bought a new part locally and now the return. I have to return a part I don't have for a refund? I'm screwed.

I ordered parts from Carparts.com. Received them in timely fashion. But they were the wrong parts. Parts that they said were a guarantee fit. And when I contacted them oh it's no problem send them back for a refund. And even though this was their mistake they made me pay for return shipping. This isn't correct and I will tell people not to use this business. I would rather pay more for parts than this type of service.

Great help finding the part I needed! Fast purchase with a 5% discount! After giving me the quote, I just clicked a link to review it and she even verified my purchase afterwards and confirmed my shipping information.

This was my first purchase with Carparts.com. I needed a R side mirror for a Ford Escape. They had what I thought I needed, but after checking I didn't need the whole thing. I cancelled 1 of the 2 items on the order 3 hours after placing it. My credit card was adjusted for the change. I got the 1 item no problem. I even got text messages on the status of my shipping. Two weeks later I get an email that my order is on the way. I was very confused since I already got it. I checked my credit card & here's another charge for the item I cancelled.

Bought a catalytic converter, which they guaranteed would fit my car, but the mechanic said he had to make some adjustments to put it on. After a week or so it started to sound bad then engine light came on which stated the catalytic converter was not good enough. I sent them the engine code and initially said it would be good enough with that to return. But now they want all kinds of information that will cost me money to provide. At this point it's not worth it so I am just going to take the hit and never buy anything from this place again. I would warn anybody buying an expensive part to not do it!!

They were quick to friendly! Highly recommend to anyone looking for parts. Inexpensive and delivered fast. This is my 3 or 4th part and we just love the ease of use of the website and the incredible customer service!

I purchased a heater blower motor for a 2013 Toyota Prius from Carparts.com. This was my first transaction with Carparts.com. Unfortunately, the new blower was defective and did not work. I went on Carparts chat and spoke with Abram. After answering some questions, we determined the part to be defective and Abram agreed to send another. I am very impressed.

Recently ordered a Front clip for my E350. One of the parts I ordered was damaged contacted customer support through the online chat and the problem was immediately rectified without any additional inconvenience to me.

The phone number on file was incorrect and the issue was resolved in a matter of minutes. They were very polite and very prompt. I recommend Carparts.com to anyone who is looking for a great experience in online shopping.

Ordered headlights and was shipped promptly. Installation went Great! Found out after install driver's side high beam didn't work and adjustment screws on both lights were broken. Customer service (Renabesh M. with Customer Advocate Team) was extremely helpful and sent me a new pair of headlights and a return label to ship the defective lights back. Thank you Carparts.

I ordered a part a few months back and had it installed by mechanic of 10 years… Never had any issues until now the converter was defective…no refund no exchange so buy at your own risk. ⚠️ I have the headache of having to reorder these parts which isn’t cheap.

Ordered a top for our jeep. Order #**. Card was charged and we were supposed to receive it in 3 days. After continual delays, called only to find out they didn’t have it in stock & it wouldn’t ship for 6 weeks even though the last email I received was only pushing shipping out 3-5 more days from the previous delay of 3 days. Then had to wait to be issued a refund

Part was easy to install and my car is back on the road again. Great customer service both times I've contacted. Planning on returning item for core refund and was explained how the process works easily.

As soon as Carparts.com was aware that I had an issue with one of the pair of headlights that I purchased from them, they immediately contacted me with genuine concern and eagerness to make everything correct. After just a few e-mails the issue was immediately attended to with professionalism and courtesy. I am very pleased with carparts.com and plan to be a regular customer.

This was, by far, the WORST online shopping experience I've ever had!!! I was sold a part they didn't have in stock, yet they charged me. I had no clue, until it didn't show up. Then I was argued with, placed on hold, transferred for a minimum of an hour each of the calls... I believe the count is at 5 now! I'm on hold with them now... 30 minutes and counting and I STILL haven't talked to a warm body!! They also sold me the wrong part. As soon as I saw the email, I called in. They told me the order was canceled and ordered the correct parts. The next day I see a charge on my card, then an email, with the shipping info. I called in AGAIN and was told it had already been processed and shipped before I canceled, which was impossible! They are SCAMMERS!!!

I was a little skeptical about ordering parts online but I gave it a try and ordered headlights. One was damaged had an replacement resent in less than 10 minutes without unnecessary hassle. Will definitely order again.

I received damaged window vents from Carparts.com but was quickly replaced once I contacted them. I look forward to doing business with them in the future for all my car parts needs. This was my first experience with our carparts.com.

My fender was damaged during shipping and they instantly msgd me about my review and wanted to fix the problem! Were very understanding and professional and wanted to get me a replacement asap if needed! I would give them 5 stars for the communication.

I bought 3 pieces of splash guard to go under my old Honda. The two on the fender fit perfectly. The engine cover didn't fit. They quickly sent a refund. Great customer service! This is the first time something didn't work. Great products at great prices!

I ordered light lights for my truck and had wrong lights due to body cladding. I was walked through the return and reordering of correct lights with great patience and professionalism! Chat agent was awesome.

Carparts.com support team was able to help me cancel my order fast because unfortunately I need to get my car fixed faster. I will most definitely use carparts.com a lot more unless I need the parts quick and in a hurry.

This is by far the best place to buy used car parts. I bought the wrong part by mistake (which was my fault) and they promptly gave me a full refund. I will definitely go here for all of my auto part needs.

Bryan has helped me with my concerns and he has been very helpful and quick to respond back. It's hard to find good service experience. I like that when he is checking on things he keeps making sure I know what is going on. Thank you.

I received a paid shipping return label and was issued a full refund.

I was having a challenge placing my order. Louise helped me by setting up my order. He also got me my veterans discount. He waited online while I setup my personal info and double-checked my order. Now just need to see how the order arrives but online service was great.

Abram was very helpful and friendly. He made sure to keep me updated. He gave me information, offered to make things clear in case I was confused and overall just a good experience with him despite the problem I had with my order.

There was an issue with shipping, they contacted me asap, apologized for the inconveniences & even offered a refund for what I paid for shipping on my order. Not to mention their parts are affordable comparing the prices to Autozone and Advance Auto. Affordable quality parts, professional and efficient. I already recommended to a relative!

This is the first time I've used Carparts.com and I understand there was a hurricane that has messed up shipping. But they are doing everything to make sure that I get my part or get a replacement. So I think that is very great from that company.

I ordered 2 items and received both items separately which isn’t bad. I wouldn’t want them to bounce around together, however receiving the items days apart was not cool and on top of that one of the items were wrong. I ordered a fog light trim for my car and got a fog light trim for a different year and model. I spoke to customer service about the issue and said that I would receive an email about the correct item being shipped out followed by a second email regarding the wrong item I received.

I bought some tow mirrors for my truck and out of the box one of them the plastic was loose where it mounts which would rattle and the other one won't extend or pivot but I contacted customer service and they replaced them at no hassle.

The rep was very helpful. Solved my problem super fast. Will definitely would be doing a reorder from this company. How the situation was handed meaner a lot. No hassle. The rep was well knowledge on the problem. Thanks again.

I’m very pleased with this website. They made a mistake on their behalf and fix the problem at ease. I would use them again like I have been and would recommend them to anyone. Their customer service is at its best

One of the bolts on the mirror I ordered snapped off, so I gave Carparts.com a 4 rating. But, to my surprise, they called me and offered me a rebate after having read my review. This company really cares about the people they serve. The product itself was just fine, but what is absolutely outstanding is the way they stand by what they sell. I recommend them without reservation.

I was worried about something that I buy, but the person who attended me was nice and patient with me, solved my problem very fast and it was great, I have nothing to recommend because you are doing a good job with your company, thanks.

I ordered a part that showed it was delivered today. It was not delivered so I immediately contacted the company via Facebook and within minutes they scheduled another part to be shipped. They earned a lifelong customer.

I have had multiple chats with the team at Carparts.com and they have been completely helpful every single time. Even though this was my first order with them, it will DEFINITELY not be last. I will not go into detail about my experience because I do not want anyone attempting advantage of their services, but I cannot recommend them enough for their service, support and product.

Used the chat option to talk to rep. at customer service. Louise was very courteous and helpful and got the warranty dept. to contact me back within 24 hrs. Haven't completed the matter yet but they are working on it. I'll probably review their warranty dept. once I hear back from them.

I called Carparts a few months ago to request a replacement part via my warranty. I was told they were out of stock and to call back in 2weeks. I called back a month later only to be told they’re still out of stock. I requested a refund. Here I am 8 days later with no answers but lies from customer service and accounting Dept will not respond to their inquiries if they called them at all? This is unacceptable when your policy states refunds are processed 1-7days and they haven’t begun to look at my claim! Ridiculous.

I received my mirror within 24 hours of ordering. The box was a little damaged but the part was great. Though it was the wrong part, it was very easy to return the part and receive my refund afterwards.

Fast shipping, customer support good, exclusive offers on many products. The checkout is easy, I go to buy again and this page is amazing. All coupons works perfectly and the tracking information is provided fast.

I had ordered brake pads. One set was shipped, the other from a different warehouse. I was sent a fog light cover instead. When I notified Carparts they quickly resolved the problem without any problem.

First I would like to say the customer service was like no others, I had ordered side mirrors for my truck, when I received them they where packaged great. I installed them and the wiring was backwards and commented on the product and real quick they responded. I explained what was wrong and the didn’t ask any questions or a fight back about the product being installed wrong or about it being my fault. They where quick to get me a new set shipped out and on its way. And I will be shipping my set back to them. I couldn’t be more happy with just the service of itself and of course the product.

I needed to cancel an order I had made the evening before. I was afraid that the shipping had already occurred but Alvah assured me that the cancel to the order was made and everything was taken care of.

Thought I had a issue with a certain part, when I called to her another they did everything in their power to resolve it. After discovering it was not a faulty part they understood and still followed thru to make sure everything was ok.

I had the displeasure of receiving a sub-par car part for an old 2003 Saturn; however, it was quickly ameliorated by Jonathan G., Anthony C., Rosalie R., and the rest of the Customer Advocate Team, who quickly took note of my negative review/feedback and initiated a refund, after confirming the parts that broke upon installation. The interaction was professional and I'm still a happy customer. I hope to do business with Carparts.com in the future.

I have ordered from CarParts.com twice now and both times my ordered has not shipped until the day it was estimated to arrive and then it was 2 to 5 days before delivery to the next state less than 500 miles to delivery address. I would not recommend ordering from from here.

I had an issue with a part that I ordered and when I was sent an email to rate the product I did not rate it very high. They responded very quickly. They reached out and ask questions to understand it issues. They offered to send another product or send a rebate. The fact that this company will reach out to their customers quickly and work to resolve their issues speaks volumes to me. I honestly didn't expect to hear anything from them. I will continue to use this company because they care about their customers.

I've ordered from this company before and the shipping was quick. Recently I made an order and the package or box was empty. I'm sure of due to poor packaging 1 piece of scotch tape to secure the bottom and no tape on top. So I'm thinking the part fell out somewhere en route to me. Other than that this has been an awesome place to order parts. Better than Parts Geek in my opinion.

I had a issue with my parts way back in February. I've put off writing a review. I've gotten a dozen emails from them to review just because I'm constantly buying parts from them. They're super cheap and arrive to my house in perfectly packed boxes. Never a issue with parts being damaged. I had a fitment issue with a part but managed to make it work with a bit glue to attach. The mold on the part was incorrect. They ended up refunding me and let me keep the part. Over 6 months later, they talked to me thru email and it was very quick responses I will always buy parts from Carparts. I replaced my entire front end on my car converted to a bumper that the U.S. didn't get only Germany, so I new there were gonna be hiccups along the way that I was comfortable facing. Everything worked out tho.

I ordered the wrong part and Louise helped me quickly to cancel the order for me and try to direct me to the correct purchase with friendly customer service. Carparts was out of the replacement part I need however Louise still helped me to cancel my order. Thank you Louise.

I already purchased many parts from this website. Good service and fast shipping every time. But last time They sent my wrong part. Just couple msgs. thru the Facebook and they refunded my money even with no sending the wrong part back. Excellent customer service!!

I ordered a set of mirrors for my Ford F250. I received the driver side mirror but not the passenger side. I called customer service to inquire about the missing item. I was told I would have to wait about 48 hours while the back office contacted the warehouse to check inventory, then I would receive notification by email with a new order number and tracking for the replacement. After waiting 48 hours without any notification, I called back to inquire only to be told that I would have to wait 1-3 days while the back office contacted the warehouse to check inventory. At this point I became upset as I was being given the run around. I asked to speak with a supervisor and was refused.

Don’t order from this company if you want your package in a timely manner. I received an estimated delivery date and it got pushed back to the next day. That’s fine. I was expecting a delay anyway because it says a 1-2 day delay has been occurring. I go to check where my package is and it was pushed back an extra three more days. I don’t believe they communicate enough with Fedex, so DONT ORDER FROM THIS WEBSITE BECAUSE THEY DON'T CARE.

I had an awesome experience ordering from Carparts.com. I utilized their online chat platform to inquire about a discount code promotion and their team promptly prepared a quote for the parts I needed, sent it over with a discount promo, and remained available for any further questions I had regarding the order. The whole process was seamless and they really have top notch customer service. Will definitely be returning to them for future parts purchases.

I just had outstanding customer service from Jake with Carparts.com! Not only did he answer my question but he emailed me a quote for the product, verified I only needed the part for the driver's side, and was knowledgeable about products - THANK YOU JAKE!

I was looking for replacement shocks for my truck. I wanted to make sure I got the right part number. I chatted with their Customer Service Rep Jake. He helped me with my inquiry and found me the right part for my vehicle. He was a great help. I recommend this site for all your parts needs.

Spoke with Alvah and Mike today at Carparts.com customer service. Both are professional and courteous, helpful and friendly. No rush to help and move on. Great service!! I will definitely be shopping there again!

My husband had ordered parts for a bumper project. He became ill and ultimately passed away recently. Carparts.com listened to my situation and agreed to let me return all the parts, even though some were ordered 4 months earlier. The customer service department was very helpful and sympathetic to my situation. They are very professional and I would highly recommend them for your car parts needs.

Waited two weeks for my parts, called customer service, they said they have nothing on record of my order, placed order again while on the phone with them, 3 days later the parts came, then 3 days later, same parts came again called them again to get return shipping label, never got a refund for the returned parts, and charged twice for all the parts, never doing business with them again!

This Order was lost in Transit... Never reached Fedex.. Fedex Tracking # **.. Had been following up on the stuck Transit with Carparts.com as the tracking # wasn't moving at Fedex.. Shipper confirmed the package was lost.. My Car was waiting in the Garage and on request the Garage people agreed to keep my car in their shed for one more day.. Shipper asked me to cancel order and resubmit a new order with 2 day shipping but that did not help my cost as the Garage would start charging me penalty, if I keep the car in their shed for one more day.. The shipper Customer care was constantly disconnecting the call & left us no choice.. I didn't want any compensation..

I ordered on July 21st and the company offered a delivery date of July 24. The package did not leave the warehouse until afternoon of July 24. Now seven days later I still do not have my parts. I would have bought local if the correct delivery date was listed. Deceptive!!! I will not do business with them again!

I bought what I thought was a driver's side door glass for daughter's car, car in driver's side all went to but rear glass driver's side 53.00 plus 19 for shipping, went to return same item. Fed ex wants 101.00 for shipping, screwed out of 70.00 dollars I guess.

I ordered a window switch for my 1996 vehicle. I waited a month to get around to installing it, only to find that it didn't fit! I contacted Carparts customer service, they determined that they didn't have the exact fit part for my particular vehicle, and issued an immediate refund. Prompt courteous service, even after the 30 days it took me to contact them!

Let me tell you. I was so happy that I found a fuel pump for my car that wouldn't cost me 300 dollars. Well I ordered it and I'm still waiting. Told me I would have it in a few days. What the hell man. Just doesn't make sense. I am so pissed man.

There was a slight problem with the rubber trim. I have a turn signal assembly I ordered. The company listed above took care of it right away or given me a partial refund. Thank you Carparts. There were no other problems. The shipping came in great. It was blocked properly. It was box properly. It came to my house quickly. It was no problem with shipping. It was no problem with shipping. They took care of the problem immediately when I gave them three stars on their website because of the issue with the piece of rubber that had pulled loose from the assembly. I repaired the piece myself with silicone. For customer was happy with that. I don’t have much else to say about it.

I’ve ordered from this company a few times to fix up parts on my car. Every time they have been very timely and helpful! This most recent order I placed, I ordered the wrong part on accident. The company was very helpful in setting up a return and helping me to find the correct part! Overall great customer service and timely shipping!

Updated on 07/19/2021: So I posted a previous review because I was told 5 times my order would arrive on a certain date...in response to that review they tell me the part won't even ship till Aug. 4...I ordered the part in June! So in essence they tell me, "Well we lied to you 5 times and now you have to wait another 3 to 4 weeks." Exactly how does this resolve the issue, at the very least they could have ensured me they would Express ship it or discount the item anything...instead they admit they are full of ** and tell me its gonna be a while...wish I had read the real reviews about this company on here before I ordered from them. 2.2 stars. Sad!!

I bought a fuel pump for a 2004 GMC Sierra and installed it. I had to remove the bed of the truck for access to the fuel tank. The pump worked great. For one week. Then it stopped working. I no longer had help to remove the bed so had to have the truck towed to the auto shop. Now the $91 pump will cost me $680 to have the shop remove the truck bed and install a factory fuel pump. I can get a refund on the part but Carparts.com will not pay any of the rest of the repair bill. Do yourself a favor and buy better quality parts. This place with its cheap parts are a false economy. It's no good to buy cheap and then have to buy better parts and do the job all over again. Do it right the first time.