CarParts.com Reviews

I ordered 2 parts from Carparts.com. They said that the shipping would be 2-3 business days. It's going on 6 business days now, one part got here 2 business days later. (I was impressed) the other one is going to be delivered by a different company on the 9th business day. The response from the customer service agent? "Yes, that's our shipping policy, that it'll be shipped out 1-2 days later, and will get to you by 9 business days later. Refer to our policies." ... I responded that that's precisely why I didn't choose the 7-day shipping. "I'm sorry that YOU were confused," was the only response. In other words, THE CUSTOMER IS NOT RIGHT ON THIS SITE. I would NEVER recommend them - I could have gotten my parts from another website that I've worked with before, with 3- to 5-day shipping, for $3 more. It definitely would have been worth it.

I ordered a couple of headlights on a Saturday evening. Lo and behold, I saw a better one they had on the same website. When I tried to cancel my original order, I was told it was already getting ready for shipping 15 minutes after I placed it. Their solution was for me to place a new order for the headlights I wanted and return the first order I placed when I received it. I would however lose 10% for restocking fee. I would have to pay for the return shipping and it would take up to 30 days to get my refund. They could not just simply cancel the order. Worst customer service I have seen in a while. Oh! And the order that was "getting ready to be shipped" hasn't left their warehouse 3 days later. Stupid Carparts.com.

After placing an order for a much needed item, we waited and tracked the item. Turns out they shipped the item to Indiana instead of New Jersey. That being said, the shipping and handling cost were very expensive for a fairly cheap and small item. My wife called and asked what was going on and remind them that this was an emergency. We got a call center overseas and a young woman who told my wife that she gave the wrong shipping info. Of course this angered my wife because we got 2 confirmation emails showing we sent the proper address. The young woman then said my wife should call FedEx and figure out what went wrong.

Here is the conversation I had online with CARPARTS.COM.. Customer service?

I ordered a part, and about 15 minutes later, I realized it was the wrong sub model. I immediately called to cancel my order. They said they couldn't cancel it as the warehouse had already marked it as sent. In 15 minutes? Then they said to wait until I received it to call for a return. Now they are charging me shipping (both ways) and a restocking charge. I will NEVER use this "company" again. They are cheats!

I ordered parts from their website on a Friday night after a breakdown on the road, thinking I had ordered the right parts. On Saturday, when I could look at the car, I found the parts I ordered were not the right ones. I got on their online chat and told the person I had to cancel the order. I was told there was no one in customer service and I would have to call on Monday. I was sent an email that my order was received, but could not be billed. I called on Monday to cancel the order... I was told they would try to cancel the order... TRY??? Well, the parts arrived 4 days later, and now I get customer service and they tell me they will take the parts back, but I have to pay shipping, and 10% restocking fee. I told them that if there was a way to cancel the order on their website, this could have been avoided... I'll pay the shipping, but not the 10% restocking. That seems to have been disregarded by them because they sent me an RMA number with a restocking fee.

Oh, where to start? The part was defective, customer service is horrible, there’s lie after lie, and they will not issue a refund. I am about to give up after 3 months of calls and emails. What a bunch of jerks. I wish I had read the other bad reviews!

I purchased a transmission form Chavez Used Auto Parts for a 1999 Honda Accord, 4 cylinder engine. As soon as I filled out the order slip, they took the money out of my account and then it took them over a week to ship it to me. Upon receiving my order between them and UPS, some of the parts on my transmission was broken. I had to order a shifting solenoid which I paid $292 and the only thing they offered to give me $150. Then I paid a technician $700 to remove my old transmission and install the new one. Now the transmission still don't work properly. It won't go in second gear and it won't down shift when I come to a stop.

I ordered a rear window regulator and a right rear window regulator from Shemies Co. LLC. They deducted $200 from my debit card about three or four weeks ago, and didn't send me anything. They removed the address, so I can't find a phone number to complain. Would you help me? My name is Ernie **. My number is **. I would appreciate any help you can give. Thank you.

We ordered a part a couple of weeks ago after having been told the part was in stock and would be delivered by a certain date. It took three calls (wasting a total of 2 hours of my life) to finally get to a point where I needed to cancel the order.

Carparts.com overcarged me $22.68