CarParts.com Reviews

I placed an order with carparts.com for a set of headlights for my truck, I had electrical problems and had the driver side light was not working, so it was important that I replace them ASAP. I received my order about a week later. I brought the packages (Unopened) to my mechanic the next day and when we opened the box, both headlights were damaged and unable to be mounted on my truck. I called the customer service number and advised them of the situation. The woman I spoke with had to ask me at least 4 times what the problem was. After she found my order she let me know that she had processed the replacement parts and they would be sent out in the same time frame as the first shipment (I would of appreciated an expedited shipment in a sign of good faith).

I don't know if I just got lucky, but my experience was much different than most on here. I ordered two parts. They were the lowest price I found anywhere online, or in stores. My parts did come in two shipments, with one item arriving 4 days after ordering, and the second arrived a week after I ordered; this was with the standard shipping method/speed (they note on the site that items may come in separate shipments, so this was not a surprise to me). So, I can't attest to how efficient they are with overnight or next day...

I ordered a clutch fan for my trailblazer. The part took just under nine days to arrive and it arrived broken. Called the company and was told they would ship a replacement and was told that I would only have to ship back the damaged one if I received An email requesting to. I'm thinking great.

For the most part, CarParts does a good job with the right parts and shipping. However, customer service for warranty needs help. The problem is that warranty is open M-F. If you need warranty replacement on the weekend, the agents will take the order and have you call in Monday to warranty to have the charges reversed. Warranty line certainly will help, but my case they credited the wrong order # and credited a lesser amount. Here starts the problem, in that they don't have a billing/credit department, so the agents don't know what to do. Ask for supervisor? Well I did, was told the first time to return the warranty part to get credit, which makes no sense short of it takes care of the problem on their end but leaves you without the warranty replacement. Hopefully CarParts will see this review - suggest that they setup a Customer Advocate Team, like so many other companies have.

I ordered a Heartthrob Deep Tone Dual Exhaust Kit (part # 1007090) for my 2008 Ford F150 and it was about $40 cheaper than any other website. The part surprisingly arrived at my door step in only 4 business days. The kit fit perfectly and was exactly as advertised. I love the new exhaust kit. It was cheap and it is the best sounded kit that I have ever heard on a truck. I would recommend this company to anyone and the exhaust kit as well. Great product and great website in my experience. Thanks.

I paid an insane price of shipping to get my part overnight. Well come to find out it's sitting in my city 2 days later with a missing apt number, so result, I'm still waiting on my part 6 days later, and they put a restriction on part so I couldn't even go to UPS and pick up my part. Thirty-dollar charge for overnight, their cure for their mistake was a $6.95 refund on shipping which I never received, and they are charging me $27.95 for regular ground shipping for a hose. INSANE!!! I paid 31 dollars before for 2-19 tires to be delivered. Where do they come up with these prices? Whenever you deal with a Middle Eastern call center for a company, be sure it raises red flags. You will get nowhere.

I ordered a window motor from carparts.com on july 21, 2014 and received it on Oct.10 nearly 3 months later. During this time the company was of no help after many emails. I called every post office looking for my package with no luck. When I did receive the package I had given up. Company wouldn't help, give me a refund or send another part. The part is used when supposed to be new and after searching the parts number on the part I found it goes to a lincoln towncar. The pic I have is the part I received and clearly you can read the parts number. I believe this co is a joke and a scam. They figure cheap parts people wont hassle too much over 20 to 30 bucks so they get pure profit.

I searched their site for a rear bumper cover. The search came back with one match. I was not paying close enough attention and ordered the part. Their match for a rear bumper cover was a front bumper cover. I asked them to allow me to use their shipping account to return the item with me paying the shipping cost. I did this because without the shipping discount they receive the shipping cost was more than the part cost. They agreed by email and when I called to finalize they said this was not possible. Their customer service was horrible to deal with.

They shipped the wrong part. The part I ordered is on the right. The part they shipped is on the left. And it is starting to look like they do that on purpose. They seriously overcharge on shipping, ship the wrong part, make it difficult to get a refund and try to get us to pay for return shipping with restocking fees for their "error". They never actually have to sell anything to get a <10% return on their inventory. Phone calls are shunted to an overseas call center. Email to their customer service gets bounced as undeliverable! This is not acceptable. I'm thinking about taking them to court. Aloha.

I ordered a part on 8/31/2014. Moments later, my son drew my attention to the bad reviews people have written about this company. I read the reviews and cancelled my order - same day. I got the confirmation of cancellation. Two days later I received another email, in which they wanted me to receive the order, call for an RMA and ship back the part. I simply refused to accept the parcel - now they don't want to refund my money. Holding on to customers money is their way of improving the cash flow, and RMA scandal is to dissuade you from returning the part. BAD, BAD, BAD COMPANY. I strongly recommend that "DO NOT "EVER" DO ANY BUSINESS WITH THEM." It will be a miserable experience and you will NEVER get your money back. Some law firm should look at class action; there are a lot of customers who suffered at their hands.

I ordered a new radiator for my car. This was the first and last time I will ever do business with this company. They first shipped me the wrong part - not a big deal it happens. They then told me that it was my fault and that I ordered the wrong part. This is horse **. I know I order the right one. I even double checked it. I then said I needed to return the wrong part and like all the other posts I now get to pay the shipping costs back and a 10% restocking fee because of their mistake. Be very careful with this company. They will cheat the hell out of you and your pockets.

This site puts things on eBay and when you win the bid and pay for the item, magically, they never have the stuff in stock. Then it's hard to get your money back and they send half the product out to you.

I just checked the site again, after I was contacted by the customer service department that my survey review was incorrect and I was wrong. I checked again and every Coolant reservoir on carparts.com for a 2002 Ford Taurus is incorrect for my make and model. I even used my VIN and was given OE 1F1Z8A080AA, when the OE is 1F128A080AA, it should be 2 not Z. IN FACT doing a search on carparts.com for OE 1F128A080AA shows NO results: An exact match couldn't be found for your 2002 Ford Taurus SE 6 Cyl 3.0L 1F128A080AA.

Indeed this company will ship you wrong parts and then you'll have to pay for their mistake by paying returned shipping and re-stocking fee. They are half way scammers and they do not use PayPal which is a big hint for other customers to be aware!

When I received the Mann cabin filter it was too small for the frame and unusable. I contacted customer service and promptly got an email with the details of returning the product. As it was not clear that the vendor would pay for the return shipping I phoned them and was told it was my error and I should have checked the measurements of the filter. Nowhere on the order form was there any word about customer must check the measurements. There was a statement that the filter fits the 2006 Acura CSX. They did not listen to me and said I was therefore responsible to pay return shipping. This is for trusting them unduly when they said it would fit the car. I will not pay a penny to deal with this company and have wasted $45.00. I hope this warning will help others to beware of CarParts.com.

Carparts.com I think Premeditates Shipping wrong parts out so you can send them back. The reason behind it I think is so they will make a few dollars off of each customer. Between their Prices, you and the Local Post office, they are gaining cash somewhere. I think they're running an illegal operation VIA IMMIGRANTS.

I placed an order for two hoses and a radiator through carparts.com online. I never received an order number or confirmation email stating order status or tracking information. My bank showed a pending charge for the full order amount and a second charge for a lesser amount. I called after two days and requested an order cancellation. I was told that one hose had already been processed and shipped and therefore I could only cancel the other hose and radiator. That was the explanation of the lesser charge on my account. I was also told I would receive a cancellation email to confirm cancelling the other two items.

Terrible experience with Carparts.com and will never use them again. I put my vehicle in with the correct front bumper cover, I know this as I had to make sure that all of the light lined up properly. They sent me the wrong cover and told me I ordered the wrong one. I used their car finder program and all and they said that they would take it back. I paid $46.00 for the part plus $49.00 shipping and handling. When I told them it needed to be returned, they wanted me to pay for the shipping, and additional $49.00 to return it, and they would then credit my card back $46.00...

I have placed an order with CarParts.com and never received the product. Each time I called I was told that my order would be shipped in 24 to 48 hours. After 10 days there was no shipment and continued to be told it would take 24 to 48 hours. This company appears to have no inventory of their own and only provides a storefront with people answering phones and reading from a script stating 24 to 48 hours. Even cancelling the order that they cannot fill is a problem for them. Buyer beware, stay away from this company!

This place has the wrong parts pictured and won't take refunds and anything. I sell cars for a living and would never do business with this company again!! BUYER BEWARE. YOU WILL NOT RECEIVE WHAT YOU ORDER!!!

I purchase a headlight in November and found it defective. A second was shipped to me in December. Due to holidays and schedule issues with my mechanic, it took until mid-January to install. When I went in weeks later for a state inspection, I was told the headlight was pointing too far down and could not be inspected or adjusted by the normal adjustment screw due to either defect of the screw or what appeared to be excess plastic pinching the light housing inside the assembly. When I contacted CarParts.com in mid-February, they said a new part would ship. Several weeks later in March I called to find out why I had not received. Was told that I had gone past the 60-day return policy. This is ridiculous having received 2 defective parts. The customer service agent and manager were not concerned with making this right, only continuing to state the 60-day rule over and over. Buyer beware.

I used this website to order a bumper cover and used my PayPal account. I went on the site and ordered according to make and model. It showed that the product WAS available and was added to my cart. I gave the info needed to process my order and the money was removed from my account. When I contacted the customer service for Carparts.com, they could not even tell if they had that part or not. I went back on the site and put the order id# in to see the status of order. I could see that a refund to me was pending and that I had not even received a courtesy email or phone call letting me know this. They did not have a problem taking my money out of my account but it is going to take almost a week to get it back. I just think that if I had not stayed on top of tracking the order, I would have been out of my money and the bumper. I do not recommend this site!

Carparts.com has piss poor customer service. Four weeks getting part, then sent wrong part, then then try to jack you around by avoiding the issues and want you to pay for returning part. After I lost money on repair job, ** company cheap ** parts will get refund through courts and more. This company a bait and switch company and they commit internet fraud and thief. Will be posting this all over internet, BBB and Consumer Affairs.

I ordered 2 parts from Carparts.com. They said that the shipping would be 2-3 business days. It's going on 6 business days now, one part got here 2 business days later. (I was impressed) the other one is going to be delivered by a different company on the 9th business day. The response from the customer service agent? "Yes, that's our shipping policy, that it'll be shipped out 1-2 days later, and will get to you by 9 business days later. Refer to our policies." ... I responded that that's precisely why I didn't choose the 7-day shipping. "I'm sorry that YOU were confused," was the only response. In other words, THE CUSTOMER IS NOT RIGHT ON THIS SITE. I would NEVER recommend them - I could have gotten my parts from another website that I've worked with before, with 3- to 5-day shipping, for $3 more. It definitely would have been worth it.

I ordered a couple of headlights on a Saturday evening. Lo and behold, I saw a better one they had on the same website. When I tried to cancel my original order, I was told it was already getting ready for shipping 15 minutes after I placed it. Their solution was for me to place a new order for the headlights I wanted and return the first order I placed when I received it. I would however lose 10% for restocking fee. I would have to pay for the return shipping and it would take up to 30 days to get my refund. They could not just simply cancel the order. Worst customer service I have seen in a while. Oh! And the order that was "getting ready to be shipped" hasn't left their warehouse 3 days later. Stupid Carparts.com.

After placing an order for a much needed item, we waited and tracked the item. Turns out they shipped the item to Indiana instead of New Jersey. That being said, the shipping and handling cost were very expensive for a fairly cheap and small item. My wife called and asked what was going on and remind them that this was an emergency. We got a call center overseas and a young woman who told my wife that she gave the wrong shipping info. Of course this angered my wife because we got 2 confirmation emails showing we sent the proper address. The young woman then said my wife should call FedEx and figure out what went wrong.

Here is the conversation I had online with CARPARTS.COM.. Customer service?

I ordered a part, and about 15 minutes later, I realized it was the wrong sub model. I immediately called to cancel my order. They said they couldn't cancel it as the warehouse had already marked it as sent. In 15 minutes? Then they said to wait until I received it to call for a return. Now they are charging me shipping (both ways) and a restocking charge. I will NEVER use this "company" again. They are cheats!

I ordered parts from their website on a Friday night after a breakdown on the road, thinking I had ordered the right parts. On Saturday, when I could look at the car, I found the parts I ordered were not the right ones. I got on their online chat and told the person I had to cancel the order. I was told there was no one in customer service and I would have to call on Monday. I was sent an email that my order was received, but could not be billed. I called on Monday to cancel the order... I was told they would try to cancel the order... TRY??? Well, the parts arrived 4 days later, and now I get customer service and they tell me they will take the parts back, but I have to pay shipping, and 10% restocking fee. I told them that if there was a way to cancel the order on their website, this could have been avoided... I'll pay the shipping, but not the 10% restocking. That seems to have been disregarded by them because they sent me an RMA number with a restocking fee.

Oh, where to start? The part was defective, customer service is horrible, there’s lie after lie, and they will not issue a refund. I am about to give up after 3 months of calls and emails. What a bunch of jerks. I wish I had read the other bad reviews!

I purchased a transmission form Chavez Used Auto Parts for a 1999 Honda Accord, 4 cylinder engine. As soon as I filled out the order slip, they took the money out of my account and then it took them over a week to ship it to me. Upon receiving my order between them and UPS, some of the parts on my transmission was broken. I had to order a shifting solenoid which I paid $292 and the only thing they offered to give me $150. Then I paid a technician $700 to remove my old transmission and install the new one. Now the transmission still don't work properly. It won't go in second gear and it won't down shift when I come to a stop.

I ordered a rear window regulator and a right rear window regulator from Shemies Co. LLC. They deducted $200 from my debit card about three or four weeks ago, and didn't send me anything. They removed the address, so I can't find a phone number to complain. Would you help me? My name is Ernie **. My number is **. I would appreciate any help you can give. Thank you.

We ordered a part a couple of weeks ago after having been told the part was in stock and would be delivered by a certain date. It took three calls (wasting a total of 2 hours of my life) to finally get to a point where I needed to cancel the order.

Carparts.com overcarged me $22.68