CarParts.com Reviews
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About CarParts.com
CarParts.com delivers automotive replacement parts and accessories. The company offers components for a variety of vehicles, including brakes, lighting systems and body parts. Utilizing an online platform, CarParts.com also provides shipping and customer support.
- Fast shipping and delivery
- Affordable pricing
- Difficult return process
- Poor communication from support
CarParts.com Reviews
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- 4,890,778 reviews on ConsumerAffairs are verified.
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- 4,890,778 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 26, 2026
My experience was great but I’m still waiting on my refund to be posted to my credit card. I love shopping online with Carparts, never had to return a part until about 1 month ago, my refund hadn’t hit yet.
Reviewed May 10, 2026
This isn't the 1st time I've bought items for my truck. I love it, always perfect fit which I highly liked. Price good, delivery excellent. So 10 out 10 you guys get, "Hold On" a Big 10....
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Reviewed May 6, 2026
Parts were actually delivered the day after ordering. I did not expect such a quick delivery.
Reviewed May 4, 2026
My part was lost, when I called a replacement part was at my house in two days. I have used Carparts for awhile now. I have always been happy.
Reviewed April 28, 2026
I had miracle body and paint put the grill on and it fit beautifully! Just in time to order more parts!
Reviewed May 23, 2026
Terrible website to use..... Messed up my credit card payment.... Finally shipped it free to me after I complained..... Not user friendly.
Reviewed May 23, 2026
Absolute worst experience of my business. Carparts.com sells damaged parts and will not refund or replace the part. BEWARE!!!
Reviewed May 22, 2026
Order number: **. Guaranteed delivery by May 21, that did not happen. My package still hasn't arrived, and now I've had to rearrange my entire schedule because of it. I specifically took off work for a Friday appointment to get my car repaired, but since the parts didn't arrive on time, that time off was completely wasted. I also paid for shipping, so the "fast shipping" claim feels very misleading. What made the experience even worse was customer service. I contacted support Thursday night around 8:40 PM after my package missed the promised delivery date, and they seemed completely careless about the situation. Their response was basically, "Just wait until Friday afternoon and contact us again." That's unacceptable when the package was already supposed to arrive by May 21.
Customers rely on accurate shipping estimates, especially for important car repairs. Very disappointed with both the shipping reliability and the lack of concern from customer support. Hopefully their return process is actually “hassle free.” I’m unable to even write a review on their actual website because every time I’m trying to submit the review it’s an error, how convenient.
Reviewed May 21, 2026
On 5/11/26, ordered headlights, promised delivery in four days, since that promise, 5 more delivery dates were given. Contact methods were removed by Carpart to prevent me from contacting them. Bad fraudulent and Deceptive Practices.
Reviewed May 21, 2026
The reason you order parts that you can't drive over and get from your local auto parts store is to order online and get them in a few days. The problem with Carparts.com is they promise you quick shipping when you purchase and then the next day, they tell you the carrier is delayed, and then you get it a week later. I'd rather pay the extra cost and have it sent to the dealer. Do NOT buy from them.
Carparts.com author review by ConsumerAffairs Research Team
CarParts.com is an online automotive supply store featuring auto body parts, mirrors, engine and drivetrain parts, headlights, lighting, brakes, suspension and steering. They offer parts and accessories for a large range of truck and automobile makes and models.
Large inventory: CarParts.com has over a million distinct products available for sale on its website, making it a one-stop shop for auto accessories and parts. The parts are located in warehouses across the United States, so your order will ship from the closest one to expedite shipment.
Low price guarantee: This company offers a low price guarantee to ensure that you get the best deal on your purchase. If you find a lower competitor price on the exact same product, CarParts.com will match or beat the price.
Customer service: This company offers customer service 24 hours a day, seven days a week. You can call the toll-free number or chat with a representative online, and they can help with product selection, payment, returns processing and more.
Payment options: CarParts.com offers a variety of payment options on its website, including all major credit cards, money order, check, wire transfer, PayPal, Visa Checkout and Amazon Payments. They also offer an eBay store that accepts PayPal payments.
Limited warranty: While most products sold by CarParts.com are covered by manufacturers’ warranties, those that are not are covered by CarParts.com with a limited 90-day warranty. If a product is defective in workmanship or materials, customers can return it for a refund or exchange.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
CarParts.com Company Information
- Company Name:
- Carparts.com
- Website:
- www.carparts.com