CarParts.com Reviews

I bought parts for a Scion XB that my wife hit a deer with. It wasn't worth paying a shop to fix so I bought parts from CarParts.com and it got here quickly and fit like OEM. Kudos to them! I saved a bunch of time and money.

Great price, great quality and fast shipping. Solved the problem that other brand parts wouldn't. 2010 Mazda 6, intake manifold runner control valve solenoids. I have nothing bad to say about the seller or the product. I HIGHLY recommend doing business with CARPARTS.COM. A++++.

I had an issue with a bumper I ordered (new bumper had rust under the powder coating). Customer service reached out to me and communicated quickly and resolved the issue fast. I was upset with the product, but customer service went over the top to correct the situation. I would not hesitate to order anything from them in the future. Rare to have such a good customer service experience these days. It was appreciated.

The price was great compared to other parts stores, and the shipping was quick. Customer service was helpful and fast to respond as well. The part was correct and in good condition. Would definitely use Carparts.com again.

They lie to the customer. I ordered a part that said pay now receive by the 5th. It’s now the 6th I have an upset customer and have to take a pay cut. They are terrible. They keep saying eta say this and that but before I pressed order it said I will receive the 5th.

Fraudulent listings/sale. I have reported them to the FTC for listing part numbers RB90-303 and RB90-301 LEAF SPRINGS at sale pricing but sending DOR90301 and DOR90303. They were two separate orders so no way it was a fluke. CARPARTS.COM is ripping customers off by drawing them in with sale pricing and sending the wrong parts. DO NOT ORDER FROM CARPARTS unless you're ok losing money.

Purchased a hood from Carparts on 12/17. Was told that I would receive the hood by 12/19. When I got tracking information for the hood, I was surprised to see that the estimated delivery date was 12/23, NOT 12/19 as promised. I immediately reached out to Carparts to ask why I wasn't going to get the hood on the date it was promised. I did not get an explanation, only an excuse that they don't control the shipping company, but that they would refund me half of my $200 shipping cost for the inconvenience. I told them that I wanted the refund but that if they could stop the shipment I wanted them to do that, as well. They told me I could return the hood after it was delivered.

After ordering from them for years without issue, I received and tried to return a damaged fender. The fender was packaged in a flimsy box that could not have reached me undamaged. The return required that I contact a third party for resolution. The third party (Extend) is a scam. They messaged me that they had refunded me, but no refund was ever done. I believe that CarParts.com knowingly sends customers to the third-party scam for refunds so that they do not have to honor their refund policy.

Paid for overnight shipping as I really needed what I ordered. Took 3 days to ship which is fine due to holiday, but then go to track my order and see it was not coming for 3 days because it was shipped standard. When I reached out they said "Sorry for the delay. We appreciate your patience." Never again will I order anything from them and I am without a car thanks to these bozos.

This web site is not good. They send the incorrect part then make it impossible to return to get your money back. Don't order from this web site. It's awful and the customer service is of no help. They don't care about having return customers. Their 30 day return policy is a joke especially since the website doesn't let you process the return. The Better Business Bureau has many complaints on this company. Take your business elsewhere. They sell junk.