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Carparts.com Reviews
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After 22 years of use my original alternator started to fail, I knew I was going back with an AC Delco OEM alternator, but the prices were very high. Carparts.com had what I needed at a very fair price. The alternator is exactly like the original and is performing as expected. The process to return my core was painless and I'm very happy with company.
Hi Chad,
Thank you for taking the time to provide us with an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, and we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.Customer Advocate Team
Carparts.com
Updated on 12/22/2022: I recently wrote a review about Carparts.com where I gave five stars. I said in the review I received a van grill that would only partially attach to the van, but I also said I felt the issue was with metal on the van that had been bent due to a front end accident. I expected nothing further from this company. A customer service representative from the company contacted me to see if they could help, in case this was a product quality issue. After noting there appeared to be no quality issue, the company offered (at no cost to me) to switch to a different grill, or issue me a small credit. I felt a different grill would do no better, so I accepted the credit. I'm floored, since I expected none of this! While I do not purchase a lot of auto parts, as long as this company can get to me the parts I need, I think my days of scanning auto parts salvage yards are over.
Original review: I received the parts ordered in a reasonable time. The front light assemblies were complete and fit correctly. While the van grill did not attach at all points, this may be due to the fact this van was in a small accident. Possible the metal housing is slighty bent.
Hi Michael,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. However, we're sorry to learn that you had an issue with it. You may be right, but we would like to properly address your concern and see if this has something to do with the quality of our product.
I've sent you a private message on this review for further assistance. I look forward to your response.
Kind regards,
Josely M.Customer Advocate Team
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Hi everyone, I would just like to tell you how well that I was treated at Carparts.com. I am almost 64 years old and most of my friends are restoring hotrods and old classic cars. Then there is me. I got real sick at 51 years old and had to retire. So my project is a 2003 Jeep Wrangler TJ. What a project right! Well my project is also my plow truck that I have to let my friend plow with because I have MD and I am unable to do it. I have never once charged anyone for plowing!! I came by Carparts.com by a friend who has a hot rod and said that I should try them. At first I did not listen and ordered one elsewhere. WHAT a mistake. They told me that I would have it in 2 weeks. It never came so I found a number and called them and was told to cancel my order and find one elsewhere. They could not get one.
So I called Carparts.com, spoke to a really nice person, ordered one and had it in 4 days!! That is service, when I ordered the windshield frame I told them that the first price that I had received was about $35 cheaper than theirs on sale. But the salesman said, "We can't have that" and took off another 10% so his price was better. Well you would think that all would be good now, however when it arrived it had a very small dent in the top of the frame. I was running on a tight time line and I called them and they gave me more options than I could believe!! I went with the cash discount that will cover the repair!!
I have never ever heard of a company this large that first discounted the part so much, delivered it a day before they had told me and took care of matching another company's price and last but not least gave me so many options to handle the small dent and I mean they were willing to do whatever I wanted. I am so happy my friend told me about Carparts.com because if you ever owned an old Jeep you know they are MONEY PITS!! But Carparts.com has and will continue to allow me to keep my Jeep running. Thanks, and I look forward to continue to do business. Tom
Hi Thomas,
We are incredibly grateful that you took the time out to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,Brooke B.
Customer Advocate Team
Pros: brand new parts, warranty, guarantee, even shipping insurance, good prices, good selection, conveniently shop from home, save time, money, & energy hunting for the right parts.
Billing- Twice I was double billed. The original charge stayed pending for a week, then was refunded. I was billed again as parts shipped out.
Shipping- They were way off on delivery estimate. And they use FedEx, which works about as well as your grandma with dementia going on a cross country road trip with your ADHD autistic teenager. Out of 5 total shipments, 3 were delayed for various reasons, Iike going 6 hours north when I live only 1 hour south of distribution center & damaged unreadable label.
IF you don't mind paying basically a refundable deposit & waiting patiently for your parts, this places works well. If not, then don't bother ordering from them. Until their billing/Shipping improves, I'm only using them for hard to find parts. Thanks!
Hi Majic,
Thank you for proving your honest review about your recent experience with us.
We're happy to know that you are satisfied with the parts you ordered. On the other hand, we apologize for all the troubles.
I would highly appreciate if you can provide your Order Number, so we can look what happened to your order and provide better recommendation to our team to improve our service.
Looking forward to your response.
Regards,
Shen S.Customer Advocate Team
Ordered a regulator with motor for my truck driver side electric windows. When selecting my part, I was asked for my VIN, it was revealed that I have a VIN for a Lariat crew cab and not an XLT Supercrew. This is probably what has caused a previous issue I had ordering a part from another website. Louise caught that and verified my need. I bought the vehicle brand new from the dealer, so I have no idea what caused that issue. I will definitely return to Carparts.com for future needs thanks to Louise's expertise and attention to detail.
Hi Derek,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.Customer Advocate Team
Carparts.com
I have bought a set of 4 engine mounts for my 2007 Toyota Corolla and this job has cost me so much time and extra money because the ones I bought from Carparts.com have only 1 that fit my car out of the 4. After attempting to leave a review for the product TWICE, it fails to show up on the product website and the only reviews on there are 5 and 4 star reviews which is why I bought the product.
This alone shows disgusting practice from this company as they more than likely have a quality control team checking reviews before approving them which defeats the purpose of reviews (For reference please google "2007 Toyota corolla engine mounts" and one of the first ones you see are from carparts.com with ONLY stellar reviews). It is interesting to see carparts.com commenting on this website as well and not getting back to me about my review because clearly they cannot control these. Will not be using or recommending this website for personal or business use ever.
Hi Joseph,
Thank you for your feedback, rest assured that we are here to make sure you are assisted properly.
Please allow us to check further on the issue so we can come up with a proper resolution. Kindly provide us with your order number.
I have sent a private response to you, and I hope to hear from you soon.
Thank you,Norylin T.
Customer Advocate Team
Do not do business with this company. They will double charge you then not refund you the money when asked so far for over 2 weeks. They play around and give the, "Oh it takes 3-5 business days," well it has already been 14 business days. They love to play phone around the room with other associates there and make excuses over and over. They put a bunch of unauthorized charges through and proceed to play ignorant. I will be following up with fraud to DACS for them to proceed further.
Hi John,
Thank you for your feedback. We apologize for the inconvenience. It's never in our best interest to subject you or any of our customers to such inconvenience.
Please allow us to check further details in your order to see how we can proceed. Kindly provide us with your order number.
I have sent a private response to you, and I hope to hear from you soon.
Kind regards,Josely M.
Customer Advocate Team
I waited 2 weeks for a left and right fender well liner for the front wheels and revived one rear one, upon talking to customer service I was told nothing could be done but return it and wait for a refund. I asked if I could have the parts overnight shipped because it’s for a customer's car and I was told “we only refund not replace." Would rate zero stars if possible.
Hi Caleb,
We thank you for your feedback. And we are sorry that your experience didn't quite match your expectations.
We would like to get more details about your feedback so we can address it accordingly, and work with you in resolving the issue. We sent you a private message regarding this concern. Please feel free to contact us or reply back to our message at your earliest convenience.
We look forward to hearing from you.
Thank you.
Shebet C.Customer Advocate Team
CarParts.com

These guys are great. They shipped it fast, explained anything I didn't understand and helped me make sure and afford to get both pairs instead of just the one.. I will definitely use their services again!!
Hi Katie,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
Paul D.Customer Advocate Team
CarParts.com
Purchased coolant tank for 986, a 4-5 hour job. Got done and tank failed. Because bought tank over 90 days, company won't warranty. I live in FL, working on car in summer was not option. Disappointed!
Hi Andy,
Thank you for your feedback. And we are sorry that your experience didn't quite match your expectations.
We would like to assist you further on your concern and address it accordingly. We sent you a private message regarding the issue and you may reply to our message at your earliest convenience.
We look forward to hearing from you.
Thank you,Norylin T.
Customer Advocate Team
Carparts.com author review by ConsumerAffairs Research Team
CarParts.com is an online automotive supply store featuring auto body parts, mirrors, engine and drivetrain parts, headlights, lighting, brakes, suspension and steering. They offer parts and accessories for a large range of truck and automobile makes and models.
Large inventory: CarParts.com has over a million distinct products available for sale on its website, making it a one-stop shop for auto accessories and parts. The parts are located in warehouses across the United States, so your order will ship from the closest one to expedite shipment.
Low price guarantee: This company offers a low price guarantee to ensure that you get the best deal on your purchase. If you find a lower competitor price on the exact same product, CarParts.com will match or beat the price.
Customer service: This company offers customer service 24 hours a day, seven days a week. You can call the toll-free number or chat with a representative online, and they can help with product selection, payment, returns processing and more.
Payment options: CarParts.com offers a variety of payment options on its website, including all major credit cards, money order, check, wire transfer, PayPal, Visa Checkout and Amazon Payments. They also offer an eBay store that accepts PayPal payments.
Limited warranty: While most products sold by CarParts.com are covered by manufacturers’ warranties, those that are not are covered by CarParts.com with a limited 90-day warranty. If a product is defective in workmanship or materials, customers can return it for a refund or exchange.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Carparts.com Company Information
- Company Name:
- Carparts.com
- Website:
- www.carparts.com
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