Carparts.com Reviews

Needed to return an alternator that stopped charging my battery. The customer advocate has been very helpful in getting this done. They have kept in touch with me and let me know what is going on, what to expect, etc. I am still waiting to find out if I have to send the original box back (which was no fault of theirs at all; I forgot to take the box with me).

I had ordered a part and it came without gaskets, Carparts.com reshipped the entire order with gaskets. I ended up having to modify the part slightly to get it to fit. I left a 5 star review reflecting the great price and I had expected some issue buying the cheapest part available. They read my review, contacted me without my initiation and ended up partially refunding my order after I told them I did not want a refund as things were fine and I was happy and had expected some kind of issue.

Ordered some struts for my 2009 Nissan Versa and was sent faulty parts by one of their distributors. When CarParts became aware of my issue, they quickly responded to my concerns and corrected them, professionally as well as quickly. My only frustration now is that I have to have my struts changed out again and this is time consuming and expensive. I shouldn't have to be changing them, as the original parts I had already ordered, should of been quality parts. I hope this is the last time I have to replace parts that I have purchased from CarParts that I received from their distributors in faulty condition because having struts changed is expensive and dangerous and you essentially don't know you received by ad struts, until after their installation and you drive the vehicle.

Purchased an exhaust system (for an '04 Pontiac Vibe FWD non gt.).. Invoice **... including converters and resonator. Product was delivered quickly at a great price, but delivered in an open box and damaged (needed part so dealt with and repaired damage). Product fit correctly, yet flange was considerably thicker material than OE so longer bolts (10mm x 1.25 + 1/4 " longer) were required to mate to flange instead of the included spring bolts (simple but frustrating). After writing an honest lackluster review, Carparts.com did respond with 10% off for damage ($30 credit) and a 10% off coupon for next purchase...

Updated on 12/22/2022: I recently wrote a review about Carparts.com where I gave five stars. I said in the review I received a van grill that would only partially attach to the van, but I also said I felt the issue was with metal on the van that had been bent due to a front end accident. I expected nothing further from this company. A customer service representative from the company contacted me to see if they could help, in case this was a product quality issue. After noting there appeared to be no quality issue, the company offered (at no cost to me) to switch to a different grill, or issue me a small credit. I felt a different grill would do no better, so I accepted the credit. I'm floored, since I expected none of this! While I do not purchase a lot of auto parts, as long as this company can get to me the parts I need, I think my days of scanning auto parts salvage yards are over.

I had a problem with an item that I purchased not fitting properly. I had to do some alterations to make it work. They quickly contacted me about it and offered a partial refund. They were very helpful and pleasant to work with.

Returned parts that did not fit (their guarantee to fit) not so much a guarantee. Took pictures to prove where and how not fit. Was told money would refunded with in 48Hrs $2300. Of, course did not happen. Called again and this time was told, "Oh we haven't looked at return parts yet that were sent back 3 weeks ago!" What's to look at and constant lies!. You take parts out of box. Try putting them on, they don't fit, box them up and send back!

I left a review on a car part that did not fit quite right to the body panel. I received a response from customer service wanting to make the issue right, but upon further inspection the car part had seated itself and fit correctly. The customer service responded quickly and showed their appreciation for my review and input with a discount code.

I had ordered a muffler and had to return it. The return program is very, very simple and was handled beautifully. There had been a mistake in the refund amount that was taken care of by Paul D. in the Customer Advocate Team immediately. Kudos to the entire team!!

Great replacement part. Works like it should. Arrived on time. Would recommend this company to anyone. Product came in 2 packages which I didn’t expect but both work great. What more can I say than it is nice working with this company.