CarParts.com Reviews

Carparts have been an awesome resource for all my auto parts needs. All the parts have met and exceeded my expectations. The parts arrive securely packaged and all have fit. Only one part didn't fit to which I received a full refund and was told to keep the part!!! I recommend CarParts to all replacing parts or upgrading!!

CarParts.com were able to get the driver's side & passenger's side 2008 Honda Accord Headlight Housings for a spectacular price and I had a friend install them for me and this my son's car finally has headlights that are clear! Honda Dealerships were going to charge me $975 to $1100 for each Headlight Housing & installation was another $250. I do not have a spare $2650 plus tax to spend on my son's 2008 Honda Accord. These Headlight Housings needed changing and as soon as possible.

Awesome customer service from CarParts team! I had a blower motor that I bought a few months ago and was finally able to install. It was making a clicking noise that didn’t go away. One phone call and Car Parts customer service representative had a replacement sent out the next day. You don’t find that kind of customer service everywhere. I’m 77 years old and was very impressed and thankful for the great customer support. Thank You.

I ordered from them for the first time when my wife's AC Compressor went out and the dealer wanted $1100 for the OEM. My mechanic actually said if you buy the part, I'll just charge you for labor so I googled and came across CarParts.com and ordered the product. Super Important to either use your VIN or make sure you give them as much details as the car (Year, Make, Model, Engine Size, Etc) because I did at first order the wrong part because I didn't choose "Sport".

My experience with CarParts was great! The customer service department is excellent. They go above and beyond, to make sure customers are satisfied! Assistance is given, anywhere it is requested. I will continue to shop at Carparts.com because of their outstanding support and customer service!

They charged me for 3 extra months of their plus service. I did turn it off before renewal, but it continued to charge. Then refused to refund the 3 months.

I was able to call and speak with someone reporting my item being damage when I received it, I like the way how it was handled with care and replace without any question ask.

I like ordering parts from you because there is no delay, and a selection and price point to choose from!

Perfect as I was very pleased on the ENTIRE Process!

Would definitely buy again. Al was my sales agent. Could not of been nicer. The radiator hooked right up to the car. 100 percent happy with all.

This is my experience with the headlight switch for my 1998 Chevrolet 3500 Crew Cab Dually. Initially I was sent the wrong part. I requested a return label and a refund. While I waited on my refund, I ordered another switch. While waiting on my new switch (approximately 3 weeks, I received 2 emails apologizing that it was taking so long for my order to be filled. I found a new switch at my local Autozone then canceled my order. The next day I was told I wasn't able to cancel my order because it had shipped. Very frustrating.

Terrible company. Ordered a SET of taillights and only got one. Had to contact them to find out where my other item is. Told me it was sent out separately without even a courtesy notification. Then had to contact another worthless shipping company GOFO. My other item has been in a GOFO warehouse now for three days. Was told I should get it in three or so days. Shop elsewhere, like Partsgeek.

Ordered a part and it arrived missing a piece. Bought a lower control arm and it has no rubber to cover the joint so there was no protection from dust. Literally not usable. Asked for a return and they are charging me $25 for shipping? For a defective product? I have to pay for their mistake? What a joke. Never buying from them again.

Paid the $60.00 for overnight delivery and it's gonna take 2 days to get here. Emailed and called. Can't get ahold of no one. Please do business somewhere else.

If I could give this company zero stars I would. This company is a scam. I ordered two sets of brakes and rotor kits. I kept one and returned the other which was never opened. The first customers service rep gave me attitude when I asked for my refund claiming I didn't send all the packages back. They tried to tell me they were only refunding me $120 out of a $403 purchase. After speaking to another representative they were very kind and confused as to why I was told this. He told me both my returns were there and my refund would be issued up to 10 business days later.

As of today I haven’t received what I have ordered. It’s over 3 weeks now.

Will never use them again. I ordered a driveshaft for my 2002 Jeep Liberty Sport and provided every detail they requested, including sales code and other info from the factory build sheet. I was assured it was the correct part. It wasn't. I received the part on 6/7 and was not able to install it right away because my wife broke her neck and needed 24-hour care after surgery. I contacted the company on July 12th and explained the circumstances and was informed the return policy is only 30 days, so I could not return it for the correct part or refund. It doesn't matter that if they would have shipped the right part in the first place. There are so many better options with better communication and longer than a 30 day return window. If you have a choice, use one of them.

I received a broken headlight unit and their response is that it was damaged in shipping so not their problem! "We're sorry and have a nice day." What kind of crappy business is this? The packaging is terrible and they expect the customer to be responsible for the lousy job they do. Yes the prices are good but not when you factor in having to pay for the same part twice! Do not ever buy from this company!

HAVE WIDE SUPPLY OF ITEMS, PRICED RIGHT, FAST DELIVERY.

I ordered an intake manifold that was terribly packed. Of course it was damaged in shipping. This company took no responsibility for the packaging and suggested next time I buy shipping insurance. Well, there won’t be a next time. BEWARE OF THIS CARPARTS.com

Shit company. Mislabels and sends the wrong parts and then won't take the return on a technicality on outside their return window when more than half the return window is waiting for the item to arrive. Absolutely garbage business.

I bought shocks for my Ford, received them, wrong part so I return them. Lo and behold it has to be within 30 days. I get that part but the hassle and time it took to get a return packing slip and to ship to them took over week to even get a response. Another week to get packing slip and twice as long to ship to them as it did to me so guess what 30 was up so I don’t get refunded. Just told, "Sorry." So I just ate 120 for their bs. I still never buy another part from them as you should think twice too.

Great quality part, great price, fast delivery. Highly recommend!

They got me for the last time. Pricing was good, but too good to be true. I'm a week past the scheduled delivery date and tracking update show "in delivery" which is what it has shown since the day after my order. If you want your part, don't buy here. You'll likely not get it anytime soon. You can't reach customer service (I'm sure on purpose) to resolve any issues.

Car parts.com is amazing. Omg. I love it so much; it is the best. I come here for most of my parts when I don’t need them right away.

They keep moving the delivery date, then they say parts weren't deliverable, yeah right, FedEx, UPS, USPS never have a problem. Man did I screw up ordering parts without checking them out. I have a disaster and can't get it resolved. Can't get an honest answer from these people.

They lie about shipping dates and don’t offer refunds. No customer service available.

First time we ever used them and probably the last. We got double billed. Total BS, so I'm out 900.00 doe 450.00 worth of parts until they decide to release the hold on the original charge.

Good parts at a good price. Bumper replacement improved the look of my vehicle greatly.

Quality parts and great prices, the delivery was fast with no damage to my order.

I ordered a passenger side mirror and a slash shield. The mirror was spot on and appears to be good quality. The splash shield quality is garbage and a quarter of the thickness of the oem shield. Shipping sucks as the items arrived one, two days late and the other three days late although ordered and shipped at the same time. Uniuni tracking is atrocious. The item reached Chicago and there weren't anymore tracking updates. If the item you need is time sensitive use someone else.

I paid $325.00 for a engine cowling/front splash shield for A 2020 Hyundai Sonata. That included over $71.00 for shipping. Ouch. Part came with giant dirt scuffs across both front and back sides and mashed damaged retainer pins and damaged bent clasp on the oil filter access panel. NO packing material / bubble wrap / foam packing used at all. They just chucked the (expensive) part in a box. Never had this problem with RockAuto.com. Will NOT order from carparts.com ever again.

Easy ordering and well made product looks great on my F150. Parts had perfectly fit just like they stated. I will definitely shop here again. Top of the product.

Can't get my refund! It had been 3 weeks since I returned a part. Can not talk to Business Office. They won't answer the phone. Given the same response every time. I call customer service..."It is processing." Their communication is terrible at best. They hang up on you and you can hear some guy in the background telling the customer service rep what to say. They tell you to call back in 10 minutes and then the phone system tells you "We are sorry... nobody is available to take your call." You can leave a message but they NEVER return your call. If you want trouble when you ask for a refund; then this is the place to do business.- Robert **(You got my number....Call me!) I bet I don't hear a word. This company is the model for what not to do as a business. Go ahead...Call me...I dare you!

Parts are good but the delivery service is horrible, what should have taken 2 days took almost a week due to the delivery company rescheduled delivery 3 times.

Everything went great, good price, easy install but I don't need 5 emails a day. Becoming a little much

Avoid the "CarParts+" membership program at all costs. They market it as a standard, helpful monthly subscription, but hide a predatory 12-month contract deep in the fine print that they refuse to cancel. ​I just spent hours dealing with an absolute nightmare of phone calls where I was passed around to FIVE separate customer service agents. Every single one of them read from a script, actively refused to transfer me to a manager, and flat out denied my legal right to revoke billing authorization. They even refused to email me a basic cancellation confirmation number or proof that autopay was disabled. Their entire system is designed to lock down your financial data and stonewall you until you give up.

The parts I needed and the prices that were more reasonable.

My experience was great but I’m still waiting on my refund to be posted to my credit card. I love shopping online with Carparts, never had to return a part until about 1 month ago, my refund hadn’t hit yet.

Terrible website to use..... Messed up my credit card payment.... Finally shipped it free to me after I complained..... Not user friendly.