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Carparts.com Reviews
ConsumerAffairs has collected 627 reviews and 714 ratings.
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Reviewed July 24, 2023
Needed to return an alternator that stopped charging my battery. The customer advocate has been very helpful in getting this done. They have kept in touch with me and let me know what is going on, what to expect, etc. I am still waiting to find out if I have to send the original box back (which was no fault of theirs at all; I forgot to take the box with me).
This is the first product that I have ever purchased that has "gone bad" and I have ordered quite a lot from Carparts.com. Even the mechanic who put on a new alternator that I had to get said he has run into the same thing; he has ordered brand new parts from various local auto parts stores and they have been defective right off the shelf, so this is no fault at all of Carparts.com and they are wonderful to deal with. Would recommend them to anyone that needs a part for a vehicle. The shipping is always fast, and as I said, so far the return process has been very good!!! If I could give them 10 stars, I would!!! Order #**,

Hi lts14fan,
We are incredibly grateful that you took the time to share your feedback with CarParts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Thank you for doing business with us.
All the best,Anthony C.
Customer Advocate Team

Reviewed July 10, 2023
I had ordered a part and it came without gaskets, Carparts.com reshipped the entire order with gaskets. I ended up having to modify the part slightly to get it to fit. I left a 5 star review reflecting the great price and I had expected some issue buying the cheapest part available. They read my review, contacted me without my initiation and ended up partially refunding my order after I told them I did not want a refund as things were fine and I was happy and had expected some kind of issue.
Overall, they reshipped the part with gasket, read my review, contacted me on my review, gave me a partial refund without my wanting one and actually telling them I was fine and did not want one and also gave me a 10% off code on my next purchase. They were my 2nd go to place for car parts but after dealing with their customer service, they are going to be my number 1 place to go to for car parts from now on. Regardless of price difference or ship time. In this day and age, it's hard to find any company that cares at all about customer service. Order **

Hi Kirk,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.Customer Advocate Team
CarParts.com
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Reviewed June 6, 2023
Ordered some struts for my 2009 Nissan Versa and was sent faulty parts by one of their distributors. When CarParts became aware of my issue, they quickly responded to my concerns and corrected them, professionally as well as quickly. My only frustration now is that I have to have my struts changed out again and this is time consuming and expensive. I shouldn't have to be changing them, as the original parts I had already ordered, should of been quality parts. I hope this is the last time I have to replace parts that I have purchased from CarParts that I received from their distributors in faulty condition because having struts changed is expensive and dangerous and you essentially don't know you received by ad struts, until after their installation and you drive the vehicle.
I'm happy with how they quickly offered to replace them but, unhappy that I'm out of pocket for installation and I only have until the 20th of June to return the faulty parts. I'm disabled and will probably have to try and replace these myself and depending on how I'm feeling, it may take much longer than that to get around to replacing them.

Hi Tommy,
We are incredibly grateful that you took the time to share your feedback with Carparts.com. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Thank you for doing business with us.
All the best,Brooke B.
Customer Advocate Team
Reviewed April 22, 2023
Purchased an exhaust system (for an '04 Pontiac Vibe FWD non gt.).. Invoice **... including converters and resonator. Product was delivered quickly at a great price, but delivered in an open box and damaged (needed part so dealt with and repaired damage). Product fit correctly, yet flange was considerably thicker material than OE so longer bolts (10mm x 1.25 + 1/4 " longer) were required to mate to flange instead of the included spring bolts (simple but frustrating). After writing an honest lackluster review, Carparts.com did respond with 10% off for damage ($30 credit) and a 10% off coupon for next purchase...
Yet must mention they originally offered a $20 coupon for writing a review which (apparently) was not available to any review under 4 stars...Once I responded with a 4 star, (with similar honesty) it prompted a response. The customer service person who did email me was super quick and responded even on a Saturday. So in the end it was what that which will give carparts.com a second chance (with coupon) to pull me from an online competitor.

Hi Mike,
We thank you for your review. Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.Customer Advocate Team
CarParts.com
Reviewed Dec. 19, 2022
Updated on 12/22/2022: I recently wrote a review about Carparts.com where I gave five stars. I said in the review I received a van grill that would only partially attach to the van, but I also said I felt the issue was with metal on the van that had been bent due to a front end accident. I expected nothing further from this company. A customer service representative from the company contacted me to see if they could help, in case this was a product quality issue. After noting there appeared to be no quality issue, the company offered (at no cost to me) to switch to a different grill, or issue me a small credit. I felt a different grill would do no better, so I accepted the credit. I'm floored, since I expected none of this! While I do not purchase a lot of auto parts, as long as this company can get to me the parts I need, I think my days of scanning auto parts salvage yards are over.
Original review: I received the parts ordered in a reasonable time. The front light assemblies were complete and fit correctly. While the van grill did not attach at all points, this may be due to the fact this van was in a small accident. Possible the metal housing is slighty bent.

Hi Michael,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. However, we're sorry to learn that you had an issue with it. You may be right, but we would like to properly address your concern and see if this has something to do with the quality of our product.
I've sent you a private message on this review for further assistance. I look forward to your response.
Kind regards,
Josely M.Customer Advocate Team
Reviewed Sept. 19, 2023
I had a problem with an item that I purchased not fitting properly. I had to do some alterations to make it work. They quickly contacted me about it and offered a partial refund. They were very helpful and pleasant to work with.

Hi Marcus,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.Customer Advocate Team
CarParts.com
Reviewed Sept. 18, 2023
Returned parts that did not fit (their guarantee to fit) not so much a guarantee. Took pictures to prove where and how not fit. Was told money would refunded with in 48Hrs $2300. Of, course did not happen. Called again and this time was told, "Oh we haven't looked at return parts yet that were sent back 3 weeks ago!" What's to look at and constant lies!. You take parts out of box. Try putting them on, they don't fit, box them up and send back!

Hi Brad,
Thank you for sharing your feedback. Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly.
Here is your ticket# - CAT-97886. Please write this on the subject of your email for immediate assistance.
Regards,Norylin T.
Customer Advocate Team

Reviewed Sept. 15, 2023
I left a review on a car part that did not fit quite right to the body panel. I received a response from customer service wanting to make the issue right, but upon further inspection the car part had seated itself and fit correctly. The customer service responded quickly and showed their appreciation for my review and input with a discount code.

Hi David,
Thank you for leaving a wonderful review. We, at CarParts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
Kind regards,
Josely M.Customer Advocate Team
Reviewed Sept. 15, 2023
I had ordered a muffler and had to return it. The return program is very, very simple and was handled beautifully. There had been a mistake in the refund amount that was taken care of by Paul D. in the Customer Advocate Team immediately. Kudos to the entire team!!

Hi Jum,
Thank you for leaving a review. The team here at CarParts.com is thrilled to hear such good feedback. We hope to be doing business with you again soon.
Regards,Rose R.
Customer Advocate Team
Reviewed Sept. 15, 2023
Great replacement part. Works like it should. Arrived on time. Would recommend this company to anyone. Product came in 2 packages which I didn’t expect but both work great. What more can I say than it is nice working with this company.

Hi Burt ,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
Bryle M.Customer Advocate Team
CarParts.com
Carparts.com author review by ConsumerAffairs Research Team
CarParts.com is an online automotive supply store featuring auto body parts, mirrors, engine and drivetrain parts, headlights, lighting, brakes, suspension and steering. They offer parts and accessories for a large range of truck and automobile makes and models.
Large inventory: CarParts.com has over a million distinct products available for sale on its website, making it a one-stop shop for auto accessories and parts. The parts are located in warehouses across the United States, so your order will ship from the closest one to expedite shipment.
Low price guarantee: This company offers a low price guarantee to ensure that you get the best deal on your purchase. If you find a lower competitor price on the exact same product, CarParts.com will match or beat the price.
Customer service: This company offers customer service 24 hours a day, seven days a week. You can call the toll-free number or chat with a representative online, and they can help with product selection, payment, returns processing and more.
Payment options: CarParts.com offers a variety of payment options on its website, including all major credit cards, money order, check, wire transfer, PayPal, Visa Checkout and Amazon Payments. They also offer an eBay store that accepts PayPal payments.
Limited warranty: While most products sold by CarParts.com are covered by manufacturers’ warranties, those that are not are covered by CarParts.com with a limited 90-day warranty. If a product is defective in workmanship or materials, customers can return it for a refund or exchange.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Carparts.com Company Information
- Company Name:
- Carparts.com
- Website:
- www.carparts.com
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