CarParts.com Reviews

I ordered couple of parts for my old Honda Accord. The original parts from Honda including the labor for installation. We are going upwards of $800. The value of my car itself is not that high to spend $800 to fix couple of parts. So I started exploring options and came across Carparts.com. Initially, I was skeptical but eventually went ahead to order the parts I needed based on the assurance of fit to guarantee as well as return policy in case it doesn't work.

We have ordered from this site many times, with no issues. We unfortunately, did have an issue with our last order being damaged but the CS team was extremely responsive & took care of it immediately. This is our absolute go to for any vehicle parts we need.

Found what I needed and received the product without delays. Price seemed to take in shipping costs compared with Amazon. Wide variety of parts and easy to use. Great way to find parts for older vehicles. I would recommend them to friends.

They saved the day. The body shop I was using couldn’t get the correct color of door handle because none of their approved vendors had it. Carparts.com had the part and it was delivered in a timely fashion. They kept me up-to-date on delivery via email. The door handle was the correct color and it works great! So happy with the service I received!

My parts were here on time, Carparts sent me an email to lmk where my parts were and when they would be delivered. The way Carparts and FedEx work together was impressive and cheaper than the rest! I will use this site website again.

I will never deal with this company again. They shipped me the wrong part, do not HAVE the right part, do not refund the full amount, the connection with the poor-English speaker in the Philippines was almost too broken to understand. A BIG WASTE of time and money. Just go to a junk yard.

This is one of the worst scam companies ever. I truly despise how America allows places like this to exist. First of all they want to charge you extra for a level of shipping protection that should be offered in general for free. Second of all they send heavy Auto Parts with absolutely no protection in the box or tape around the Staples in the Box, which ultimately bust open during shipping. They then ignore you when you bring multiple issues to them regarding the trash they are selling. To add insult to pathetic, the parts that they advertise to be a direct fit are absolutely not. Not only are they not a direct fit they aren't even remotely compatible. This is a true piss poor scam that everyone should avoid no matter how small or big the item.

I placed an order for a passenger door mirror on March 22nd. At that time the delivery date was March 25th. Once I placed the order and received confirmation the shipping date was changed to Thursday, March 27th. On Saturday March 29th, I tracked the package and it had NOT even left the facility or been picked up by the USPS. Only the label was created. That is one whole week. The positive side is a called customer service to cancel the order and receive a full refund, which they did no problem. They gave no excuse, nor did they attempt to rectify the situation. I missed a state inspection appointment because I did not receive this part and now can not drive the car without risk of a ticket, until I re-order the part (yes I told the customer service person this). Such an inconvenient blunder should have resulted in an attempt to quickly fill the order at a steep discount, but alas nothing. So now have to find another place to order the part.

I recently purchased fenders from CARPARTS, and unfortunately, they arrived damaged. Within 2 HOURS of receiving them, I contacted their customer service to arrange a return and have the same 2 fenders sent to me. The process was frustrating and unhelpful—staff were unresponsive, and I was told "Glad you took out the damage warranty or there would be nothing we could do". I was told that since I did take out the insurance, I had to contact the claims department and file a claim. But they would be glad to let me order and PAY for 2 more. I wouldn’t recommend this company if you value reliable service!

I had mistakenly ordered the wrong struts due to a lousy suggestion after inputting my vehicle information for my truck. I had some life problems and couldn't discover this until a week after the 30-day return window. They refused to exchange or return them; I'm stuck with parts I don't need, so they lost a customer. I will encourage everyone not to shop at Carparts.com. Take your business to rockauto.com, Summit, or anywhere but here.