CarParts.com Reviews

I can’t thank God enough for a car parts and having the right product for the vehicle with the Vin number. I need a Truck for the hatchback and now my head doesn’t get hit anymore. Customer services fantastic, delivery on point. Definitely a peace of mind

I have been trying to find a good set of headlight assemblies for my 02 Ford F-150 Harley Davidson pickup truck, because the ones that are truly going to fit in the truck, are kinda hard to find., I did find a nice set in this website. I put them in the truck, and they really look nice, makes my truck look a lot better.

Love this place. Order parts a lot and everything is exactly what I needed and fits perfectly. Only bad thing is ya use USPS for shipping and I’ve had nothing but trouble getting deliveries on time with USPS.

I was able to call and speak with someone reporting my item being damage when I received it, I like the way how it was handled with care and replace without any question ask.

Carparts have been an awesome resource for all my auto parts needs. All the parts have met and exceeded my expectations. The parts arrive securely packaged and all have fit. Only one part didn't fit to which I received a full refund and was told to keep the part!!! I recommend CarParts to all replacing parts or upgrading!!

Purchased a rear bumper cover for my Ford F-150.. Arrived on time, fit perfectly. Saved Hundreds $$$.

Great customer service. Refund was issued for slightly non fitting parts.

Buyer beware, this company will not offer a full refund, even for shipments that were not even opened, they will offer a full refund in some instances but do not honor their word, there many other places to buy from that are trustworthy, deal with them at your own risk.

Overall the quality of the parts is good. But at this point my first order came, which was a match set of mirrors was delivered to the wrong house. Was received, opened and damaged. The extended claim went through well and that worked out. They sent me another replacement very quickly, but then as that replacement came and I began to install. I quickly realize that they did not take the time to ensure that I had the right fit for my truck.

Part was never delivered. A month later the delivery link still shows that delivery expected 8/16/26. Writing this on 9/17/26. Emailed customer service, they said, "Sorry you need to file for refund," and that never came. DO NOT PURCHASE FROM THESE PEOPLE

Customer service is terrible. If you’re lucky, they might ship your package on the day they originally told you it would be delivered. I’m not sure why this website has their business listed as fast for shipping, they are not. Extremely disappointed, and still waiting for my part.

Ordered part. When I got to the finale screen I found an error and no way to correct it. Tried to back out but kept getting same screen. Never at any time did I hit complete order button. Screen finally disappeared, but later I found out the order went through. I tried to cancel the order, but they said they had no control over internet orders. Got a partial refund. They still are trying to charge me for one item plus freight. I have filed a no pay with my credit card company.

Fast shipping, perfect part match and very well packaged!!!!

My 2003 Ram pickup's electric windows stopped working, CarParts handled the switches and got the windows working again.

I've placed 2 separate orders within 30 days and have not received either! One was canx and reordered and has yet to be received!

I have ordered parts for a few years. Everything has always arrived in timely manner. I recommend CarParts.com for all your car parts.

I ordered twice, got the best price and treatment. The exception came when I needed and finally got the chance to return my core. I called the help line as instructed to, a woman whom I spoke to told they will not accept my return because the website states returns needed to be within 30 days. I corrected her and told her it was a core. The site in fact said 60 days. I even had fact checked it through CHATGPT. CHAT in fact said that they have been known for this problem.

Excellent headlamps, fit well and shipped safely packed and will order another set for my other car.

NEVER AGAIN! They sent me the wrong part. I requested a refund within their 30-day return window, they didn't respond for a long time. I called and talked with someone who said they would process the request. After not hearing anything for another long time I reached back out. Eventually they denied the return saying it was past their 30-day window. After showing them documentation of my earlier request, they said it was too late to process a return. Absolute garbage business practices.

Over 2 weeks waiting for my order, never have ever received a tracking number. All I get is the runaround. They deal with a company called Fast Track which is also a joke. Do not mess with either one of these companies, I think they both are rip offs.

Purchased two bolts for front suspension. They said four days to receive it. Finally received almost two weeks late. Needed my vehicle so bought bolts local. Started return before parts came. Sent package back unopened. They said I did not send back correct parts, even after sending back unopened. I am out the money I spent on the bolts and don't have the bolts. Order # (**)

$300 more on top of that, 2 days after my order that’s all my extra money now. I’m screwed till they get it back to me, so thanks, CarParts.com, for robbing me.

It was fine with the parts and all but you keep emailing me as Josiah even though my name on my account is Julian.

They charged me for 3 extra months of their plus service. I did turn it off before renewal, but it continued to charge. Then refused to refund the 3 months.

I like ordering parts from you because there is no delay, and a selection and price point to choose from!

Perfect as I was very pleased on the ENTIRE Process!

Would definitely buy again. Al was my sales agent. Could not of been nicer. The radiator hooked right up to the car. 100 percent happy with all.

This is my experience with the headlight switch for my 1998 Chevrolet 3500 Crew Cab Dually. Initially I was sent the wrong part. I requested a return label and a refund. While I waited on my refund, I ordered another switch. While waiting on my new switch (approximately 3 weeks, I received 2 emails apologizing that it was taking so long for my order to be filled. I found a new switch at my local Autozone then canceled my order. The next day I was told I wasn't able to cancel my order because it had shipped. Very frustrating.

Terrible company. Ordered a SET of taillights and only got one. Had to contact them to find out where my other item is. Told me it was sent out separately without even a courtesy notification. Then had to contact another worthless shipping company GOFO. My other item has been in a GOFO warehouse now for three days. Was told I should get it in three or so days. Shop elsewhere, like Partsgeek.

Ordered a part and it arrived missing a piece. Bought a lower control arm and it has no rubber to cover the joint so there was no protection from dust. Literally not usable. Asked for a return and they are charging me $25 for shipping? For a defective product? I have to pay for their mistake? What a joke. Never buying from them again.

Paid the $60.00 for overnight delivery and it's gonna take 2 days to get here. Emailed and called. Can't get ahold of no one. Please do business somewhere else.

If I could give this company zero stars I would. This company is a scam. I ordered two sets of brakes and rotor kits. I kept one and returned the other which was never opened. The first customers service rep gave me attitude when I asked for my refund claiming I didn't send all the packages back. They tried to tell me they were only refunding me $120 out of a $403 purchase. After speaking to another representative they were very kind and confused as to why I was told this. He told me both my returns were there and my refund would be issued up to 10 business days later.

As of today I haven’t received what I have ordered. It’s over 3 weeks now.

Will never use them again. I ordered a driveshaft for my 2002 Jeep Liberty Sport and provided every detail they requested, including sales code and other info from the factory build sheet. I was assured it was the correct part. It wasn't. I received the part on 6/7 and was not able to install it right away because my wife broke her neck and needed 24-hour care after surgery. I contacted the company on July 12th and explained the circumstances and was informed the return policy is only 30 days, so I could not return it for the correct part or refund. It doesn't matter that if they would have shipped the right part in the first place. There are so many better options with better communication and longer than a 30 day return window. If you have a choice, use one of them.

I received a broken headlight unit and their response is that it was damaged in shipping so not their problem! "We're sorry and have a nice day." What kind of crappy business is this? The packaging is terrible and they expect the customer to be responsible for the lousy job they do. Yes the prices are good but not when you factor in having to pay for the same part twice! Do not ever buy from this company!

HAVE WIDE SUPPLY OF ITEMS, PRICED RIGHT, FAST DELIVERY.

I ordered an intake manifold that was terribly packed. Of course it was damaged in shipping. This company took no responsibility for the packaging and suggested next time I buy shipping insurance. Well, there won’t be a next time. BEWARE OF THIS CARPARTS.com

Shit company. Mislabels and sends the wrong parts and then won't take the return on a technicality on outside their return window when more than half the return window is waiting for the item to arrive. Absolutely garbage business.

I bought shocks for my Ford, received them, wrong part so I return them. Lo and behold it has to be within 30 days. I get that part but the hassle and time it took to get a return packing slip and to ship to them took over week to even get a response. Another week to get packing slip and twice as long to ship to them as it did to me so guess what 30 was up so I don’t get refunded. Just told, "Sorry." So I just ate 120 for their bs. I still never buy another part from them as you should think twice too.

CarParts.com were able to get the driver's side & passenger's side 2008 Honda Accord Headlight Housings for a spectacular price and I had a friend install them for me and this my son's car finally has headlights that are clear! Honda Dealerships were going to charge me $975 to $1100 for each Headlight Housing & installation was another $250. I do not have a spare $2650 plus tax to spend on my son's 2008 Honda Accord. These Headlight Housings needed changing and as soon as possible.