CarParts.com Reviews

  • 4,643,722 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About CarParts.com

CarParts.com delivers automotive replacement parts and accessories. The company offers components for a variety of vehicles, including brakes, lighting systems and body parts. Utilizing an online platform, CarParts.com also provides shipping and customer support.

Pros
  • Fast shipping and delivery
  • Affordable pricing
Cons
  • Difficult return process
  • Poor communication from support

Shop with confidence

Compare with top companies

CarParts.com Reviews

Filter by Rating

  • (224)
  • (29)
  • (14)
  • (27)
  • (453)

Popular Mentions

    How do I know I can trust these reviews about Carparts.com?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Carparts.com?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase

    Reviewed Oct. 30, 2024

    I ordered couple of parts for my old Honda Accord. The original parts from Honda including the labor for installation. We are going upwards of $800. The value of my car itself is not that high to spend $800 to fix couple of parts. So I started exploring options and came across Carparts.com. Initially, I was skeptical but eventually went ahead to order the parts I needed based on the assurance of fit to guarantee as well as return policy in case it doesn't work.

    To my surprise, the parts came for less than $100 including taxes and shipping charges and they fitted in the car perfectly without any trouble. In fact, I was able to do the installation on my own using some YouTube videos. The parts I ordered were passenger side tail light assembly and passenger side rearview mirror. I strongly recommend using Carparts.com for any car part replacement.

    Thanks for your vote! Report
    CarParts.com
    Response from CarParts.com

    Hi Ganesh,

    Thank you so much for sharing your experience! We're thrilled to hear that you found the right parts for your Honda Accord on Carparts.com and were able to complete the installation yourself. It's always great when you can save both time and money, especially on an older vehicle where every dollar counts. We strive to provide reliable, affordable options that make car maintenance easier, so your feedback means a lot to us. If you ever need anything else, we’re here to help.

    Verified purchase
    Staff

    Reviewed Aug. 29, 2024

    We have ordered from this site many times, with no issues. We unfortunately, did have an issue with our last order being damaged but the CS team was extremely responsive & took care of it immediately. This is our absolute go to for any vehicle parts we need.

    Thanks for your vote! Report
    CarParts.com
    Response from CarParts.com

    Hi Andrea,

    Thank you for your feedback! I'm sorry to hear about the damage with your last order but glad our customer service team resolved it swiftly. We are looking forward to do more business with you in the future!

    Thanks,
    Emmy C.

    Customer Advocate Team

    Not sure how to choose?

    Get buying tips about Auto Parts and Accessories delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      PriceStaffEase of Use

      Reviewed Aug. 24, 2024

      Found what I needed and received the product without delays. Price seemed to take in shipping costs compared with Amazon. Wide variety of parts and easy to use. Great way to find parts for older vehicles. I would recommend them to friends.

      Thanks for your vote! Report
      CarParts.com
      Response from CarParts.com

      Hi Dave,

      Thank you so much for your positive feedback! We're thrilled to hear that you found the parts you needed and that your experience with us was smooth and efficient. We strive to offer a wide variety of parts, especially for older vehicles, and it's great to know that our pricing and shipping met your expectations. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Happy driving!

      CarParts Team

      Customer Service

      Reviewed Aug. 23, 2024

      They saved the day. The body shop I was using couldn’t get the correct color of door handle because none of their approved vendors had it. Carparts.com had the part and it was delivered in a timely fashion. They kept me up-to-date on delivery via email. The door handle was the correct color and it works great! So happy with the service I received!

      Thanks for your vote! Report
      CarParts.com
      Response from CarParts.com

      Hi S.,

      Thank you so much for your kind words! We're thrilled to hear that we could help you find the exact part you needed and that it arrived on time. Keeping our customers informed and satisfied is our top priority, so it's wonderful to know that you had a great experience with us. If you ever need anything else, we're here to help!

      Thank you.

      Shebet C.

      Customer Advocate Team

      Customer ServicePricePunctuality & Speed

      Reviewed May 29, 2024

      My parts were here on time, Carparts sent me an email to lmk where my parts were and when they would be delivered. The way Carparts and FedEx work together was impressive and cheaper than the rest! I will use this site website again.

      Thanks for your vote! Report
      CarParts.com
      Response from CarParts.com

      Hi Jamie,

      We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!

      Regards,

      CarParts Team

      Punctuality & Speed

      Reviewed April 8, 2025

      I will never deal with this company again. They shipped me the wrong part, do not HAVE the right part, do not refund the full amount, the connection with the poor-English speaker in the Philippines was almost too broken to understand. A BIG WASTE of time and money. Just go to a junk yard.

      Thanks for your vote! Report
      Verified purchase
      Sales & MarketingPrice

      Reviewed April 3, 2025

      This is one of the worst scam companies ever. I truly despise how America allows places like this to exist. First of all they want to charge you extra for a level of shipping protection that should be offered in general for free. Second of all they send heavy Auto Parts with absolutely no protection in the box or tape around the Staples in the Box, which ultimately bust open during shipping. They then ignore you when you bring multiple issues to them regarding the trash they are selling. To add insult to pathetic, the parts that they advertise to be a direct fit are absolutely not. Not only are they not a direct fit they aren't even remotely compatible. This is a true piss poor scam that everyone should avoid no matter how small or big the item.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed April 1, 2025

      I placed an order for a passenger door mirror on March 22nd. At that time the delivery date was March 25th. Once I placed the order and received confirmation the shipping date was changed to Thursday, March 27th. On Saturday March 29th, I tracked the package and it had NOT even left the facility or been picked up by the USPS. Only the label was created. That is one whole week. The positive side is a called customer service to cancel the order and receive a full refund, which they did no problem. They gave no excuse, nor did they attempt to rectify the situation. I missed a state inspection appointment because I did not receive this part and now can not drive the car without risk of a ticket, until I re-order the part (yes I told the customer service person this). Such an inconvenient blunder should have resulted in an attempt to quickly fill the order at a steep discount, but alas nothing. So now have to find another place to order the part.

      Thanks for your vote! Report
      Customer ServiceProcess

      Reviewed March 31, 2025

      I recently purchased fenders from CARPARTS, and unfortunately, they arrived damaged. Within 2 HOURS of receiving them, I contacted their customer service to arrange a return and have the same 2 fenders sent to me. The process was frustrating and unhelpful—staff were unresponsive, and I was told "Glad you took out the damage warranty or there would be nothing we could do". I was told that since I did take out the insurance, I had to contact the claims department and file a claim. But they would be glad to let me order and PAY for 2 more. I wouldn’t recommend this company if you value reliable service!

      Thanks for your vote! Report

      Reviewed March 31, 2025

      I had mistakenly ordered the wrong struts due to a lousy suggestion after inputting my vehicle information for my truck. I had some life problems and couldn't discover this until a week after the 30-day return window. They refused to exchange or return them; I'm stuck with parts I don't need, so they lost a customer. I will encourage everyone not to shop at Carparts.com. Take your business to rockauto.com, Summit, or anywhere but here.

      Thanks for your vote! Report
      Loading more reviews...

      Carparts.com author review by ConsumerAffairs Research Team

      CarParts.com is an online automotive supply store featuring auto body parts, mirrors, engine and drivetrain parts, headlights, lighting, brakes, suspension and steering. They offer parts and accessories for a large range of truck and automobile makes and models.

      • Large inventory: CarParts.com has over a million distinct products available for sale on its website, making it a one-stop shop for auto accessories and parts. The parts are located in warehouses across the United States, so your order will ship from the closest one to expedite shipment.

      • Low price guarantee: This company offers a low price guarantee to ensure that you get the best deal on your purchase. If you find a lower competitor price on the exact same product, CarParts.com will match or beat the price.

      • Customer service: This company offers customer service 24 hours a day, seven days a week. You can call the toll-free number or chat with a representative online, and they can help with product selection, payment, returns processing and more.

      • Payment options: CarParts.com offers a variety of payment options on its website, including all major credit cards, money order, check, wire transfer, PayPal, Visa Checkout and Amazon Payments. They also offer an eBay store that accepts PayPal payments.

      • Limited warranty: While most products sold by CarParts.com are covered by manufacturers’ warranties, those that are not are covered by CarParts.com with a limited 90-day warranty. If a product is defective in workmanship or materials, customers can return it for a refund or exchange.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      CarParts.com Company Information

      Company Name:
      Carparts.com
      Website:
      www.carparts.com