CarParts.com Reviews

Ordered a fuel pump, on Thursday 2/18/2016. I paid for overnight shipping. Called Friday to check status of order. They said I will get my package on Monday? 4 days later!? Doesn't sound overnight? But was charged the premium price. After 35 mins on the phone, and 2 different associates, got a refund for the premium shipping, but still not getting my package until Monday! Going car-less until then. Pay a little more, and don't deal with this company. They just added to my frustration and inconvenience!

My son who is still a minor, saved his money from his minimum wage job and purchased a wheel hub for his car in January 2016. The wheel hub was the wrong one and he returned the wheel hub to carparts.com. On February 2nd 2016, a service rep from the Philipines called to tell my son that he was not getting a refund because the wheel hub had a scratch on it. I got on the phone and explained that we never even attempted to install the wheel hub because I knew it was the wrong part, as soon as the box was opened. I am positive we did not scratch this part. Sunshine said she would investigate the box from shipping and get back to me on the 4th of February.

If I could give a 0 star-rating on this company I would. I purchased front wheel hub assemblies from them a little over a year ago for my truck. Here I sit 13 months later and not ONE but BOTH of them are already grinding and need replaced. I contacted the company and was basically told that since the one-year warranty had expired (by ONE month), I am basically screwed. They did nothing to correct the situation. They've basically admitted that it's acceptable that their product is worthless and junk. I have only driven 8500 miles on these hubs, highway miles. Avoid this company at all costs.

Overcharging for shipping. $50 for a small part that weighs less than 1 pound and size is less than a square foot. Customer service was of no help, they are the worst.

I ordered a headlight assembly on Jan. 8, 2016 which you cannot order on Fri., Sat., or Sundays with them because it will not be processed until the following Tuesday. Then they do not give you any choice in shipping and do not tell you from the date of your order it will take 12 days to receive your part from the day you order it. Parts is not something you want to wait 12 days for. My son crashed his car and needed a headlight to drive at night and is unable to until I get the light. Thanks for nothing Carparts.com. I talked with customer service and all she did was tell me exactly what I explained to her, like I was talking to a wall. It must be something in the water, people are so dumb these days.

Placed my order for 3 parts (2 kits for my 1993 Jeep and a therm. sensor). I was charged the full amount of almost $300.00. To my surprise, my bank starts sending me updates for additional charges days later? I call the 1800 number listed, talk to their foreign customer service reps who tell me they charge individually as parts are shipped. That everything is technically pending. I had to inform them that if those charges are pending, the bank considers it a full charge and removes those funds from my account. Meaning I now have $600.00 out of my account instead of the $300.00 I AGREED TO.

The place is cheap for parts but the customer service is horrible! Please never ever ever order from this place. It will be a complete nightmare. I made the mistake and here I am writing a review like this and normally dont do things like this. Poor quality parts, horrible service, morons who respond to emails. Wouldnt let me cancel it minutes after ordering. Please do yourself a favor and pay extra money and go somewhere where you will pay a bit more but get better products and service.

I ordered a part on November 30, then they called me back the next day trying to charge me twice for it. I told them to cancel the entire order, they confirmed 3 times the order was canceled. But instead they still charged me by 3 times. So I called back and they told me there was no call of it being canceled. Then it came 2 weeks late. So I finally got to returns and they said they were going to refund me the FULL price, but instead they only gave me 1/3 of the price. And after being on the phone for almost an hour they gave me the FULL refund. And so I asked to talk to a supervisor and was told, and I quote, "Why". I told him I'd like to talk to the supervisor, he again asked why. So I threatened to call corporate and then he took my number, said a manager would call in 30 minutes, and it's been 45 minutes now. This is BS customer service. I'm never coming back and ordering from them again.

I never received an email with a tracking number. I've called them more than 5 times trying to find out where my package is. "We have to contact the warehouse and we will call you back" is all I've been told. Have I received a call back? NO. Today is the 13th and I still don't know where my package is, my car is still unfixed, and now I'm out of a job because I have no way to get around. I will be calling bright and early Monday morning to get a refund. I don't even want the damn thing anymore. This is ridiculous. I DO NOT recommend this website. I wish I had read reviews before I even ordered.

I needed a parts for my car and it was important for it to arrive this week. I ordered online last Wednesday after calling to make sure I could receive the parts in my time frame. I was assured that I could and actually had great service on the phone. I checked back in on Friday when I could see that my order had not yet shipped and the order tracker online said there was an issue. I was assured again that everything was fine and that the part was coming from Ford and would still arrive on time.

I ordered a hub for my Chevy blazer. The part was priced way better than O'Reilly's or Autozone and shipped on time. When the hub arrived it was damaged. The plug that goes to my 4wd was busted; it was just the plastic retainer clips and part of the housing that was damaged, but the broken pieces were wrapped oh so nicely in a bag and stuffed in next to the hub. There was zero damaged to the boxes that it was shipped in, which leads me to believe it was sent to me from the warehouse broken, that someone just stuffed the broken pieces into the box. I called customer service and they are giving me a refund for the part. Luckily I am skilled enough I can salvage the broken pieces from the old part, but that is besides the point. I would definitely not recommend this company to anyone.

All I wanted was to buy windshield wipers from my car and it's turned into such a headache. First of all, when you Google my car's make and model plus windshield wipers, you land on a carparts.com page that says the exact make and model. So those are the wipers I ordered. When they arrived they didn't fit, so I wanted to return them. First, the link to "request a return" in my order email doesn't work. Then, when you go to their site manually and "request a return" the form doesn't work either. So I had to call them - some foreign overseas office that was difficult to understand - and the lady tells me I ordered the wrong part and have to pay return shipping. When I go back to the product listing, it doesn't clarify that the wipers are only for the wagon version of my car until much later on the page, below where you add the product to your cart, etc. Wouldn't it make sense to put that right at the top of it were only for a certain body style?!

I had a hard time outfitting the new blades. I called Tim, he took the time to walk me through and I had everything in place in less than 10 minutes. I most certainly purchase from them again and look forward to a long and lasting relationship. GOOD JOB CARPARTS.COM.

I spoke with 3 people before ordering my part, it took 3 weeks to get here and was wrong. I called back they wanted me to pay for the new one and wait a very long time for a return to be processed. I also had to speak with the return department for a RA. It took 30 min after being hung up on by Ken in the returns department. I would never use them again!!!!

I bought a new wheel hub for my hmm sierra. I had part install perfectly. When I pulled out of the driveway about 20 ft. not even on the gas the whole wheel hub snaps off causing my truck to have a lot of damages. My spindle on my truck is now bent and also my caliper and my rim is damaged also. I call carparts.com. Their response "We can replace the part or refund you." Sad that I'm gonna have to get a lawyer to make them pay for the damages their part caused. Their parts are cheap and no good. Do not recommend them to no one. Keep your family safe and spend the extra money. Get the original parts.

I just Cancelled my order #** Covercraft Car Bra. I have placed this order on 18-Sep-2015. I first told the part will come in 2-7 days. Waited. 7 days passed, I called again. Now they said will be shipped on 10/27/1015. Come on, 39 days to Ship? Horrible, I think I will order from CarParts.com again.

Ordered parts two days ago and paid overnight shipping. Order placed at 1:06 p.m. and rep assured me it would ship that day. It did not. Called them back and they said order processes a day later. Hope the part works!

I placed an on-line order for a window regulator motor and requested next day delivery at the extra cost of $26.10. Because the order was received past the daily cut-off hour on Thursday, it would not process and ship until Friday with receipt expected instead on Monday. I received from the vendor an email stating that a Tracking Number had been created. No merchandise was received on Monday. So I contacted FedEx and was informed that, although the tracking number was in their system, the package was not in their possession.

I ordered a bumper for a Dodge Durango then discovered later that evening I didn't need that bumper so I contacted them the next before the purchase had gone thru and they refused to cancel the order and even expedited the shipping processes. This company has very shady business practices. Now I have to wait till the product arrives and pay to ship it back and a 10% restocking fee. I would not recommend this company to anyone.

Ordered a front passenger window regulator as ours had gone out and it was hottest part of summer. Got correct product on time, installed easily, worked fine. Well fast forward 8 months and it stops working like the previous one. I'm thinking how can a brand new part stop working within a year. So we searched around to see if anyone had similar problems having constantly replace a window regulator with the same make and model and nothing like what we experienced. We emailed customer service and they sent a replacement part but they wanted me to send back the defective product so they could see what went wrong. Luckily I hadn't thrown the crap away. Get to UPS to send it back and I had to pay for it. That is kind of aggravating considering the part didn't even last a full year. I guess we'll see how the replacement lasts.

My son was online looking for a part and had found it on Carparts.com. He was going to purchase the part and had put his card information in, his Grandpa found it cheaper, so he closed his phone. When he pulled the safari back up, it automatically submitted the order. I called immediately to cancel since it was an accident and was told that they would "try" to cancel the order, but it wasn't guaranteed. Got an email today that they were unable to cancel the order because it had already shipped. I have received no shipping information on the part, so I called customer service and was told that the order had already been shipped.

Customer service contacted me immediately after I left a review and is refunding my money. I appreciated the fast response and customer service was nice. Thanks.

Ordered a pair of rear air spring strut assembly units for a 2006 Lincoln Navigator. The rear driver side was found to be defective and the entire order had to be sent back per customer service instructions. Refund took 7-10 business days. A second order was placed for the same parts through carparts.com. Upon arrival it was found to have two rear passenger air spring strut assembly units. Now they tell me the part is out of stock. It has now been 40 days and the vehicle has still not been repaired. Worst experience ever.

I have ordered several parts from this company. On one occasion, the radiator which I ordered arrived cracked. A second order was shipped with the guarantee that it would fit my car (it didn't). On the third order, I ordered a tail light for a small car and received this massive tail light that was twice the size of the one for my car. When I called their customer line, the operator who was in the Philippines, was polite (almost mocking), but totally useless. She told me that the part I received was the right part and intimated that I had made the error in ordering. I will never do business with this company again and recommend that no one do business with them either.

I called after the order online went through without authorization wanting to cancel. They told me the order was shipped and that it could not be cancelled. I spoke to a supervisor who told me the order was packed and he will put a request to cancel and to callback. I called back and received no update so I spoke with the senior supervisor who stated that that the warehouse was closed and they cannot guarantee cancellation. They gave me 3 different stories and still haven't canceled my order.

I recently ordered parts for my '97 Jeep Wrangler. I called them up before placing my order to confirm the proper fit for my Jeep and they were very nice in completely answering all my questions. Everything arrived before expected and was exactly what I ordered. I'd definitely order from them again.

I selected a faster delivery option, and placed the order. Soon after they called me to verify my information, and told me I will receive my order on the following Monday, on May 11th. I didn't get it on that Monday, so next day I called back. I was told not to worry, they will ship it from a warehouse very soon, and just wait for the email confirming the shipping, and I will get a discount on the price also. On June 5th, one month since I have placed my order, contacted them again (I have Reference Number for this chat), and for the first time I was told that the parts are out of stock! I decided to cancel my order and I'm very disappointed with them. On the website and on the phone they never stated that this product is out of stock, I wouldn't bother to order if I know this.

I ordered three major parts to repair my sedan after a collision after which my wife asked if I had already ordered. When I replied that I had she showed me many bad reviews related to common complaints such as late shipping to more serious concerns such as receiving wrong items and being charged to return them. Needless to say I was concerned. So I watched my confirmation and shipping e-mails waiting for disaster to strike but my order went through without a hitch. The first two items shipped out and within one business day were picked up and put on a FedEx truck. The third and last item shipped out two days later.

I order a Brake Light switch on Thurs, May 28th, through their "chat" sales dept. I need the part ASAP and asked the sales rep (**) if it was possible to ship overnight and receive the part on Fri, May 29th. He assured me that Carparts.com would be able to do that and could request overnight shipping when I checked out. He even stayed on the chat line to verify they got the order and would ship so I would have it on Fri, May 29th...

Ordered part 8 am. Tried to cancel it at 8:30 am. Got an email around noon which said the warehouse was unable to stop shipment and it was already on the way. Which is a flat lie. Now I'll have to pay the return shipping plus 10% restock fee and wait 30 days for refund. I'll probably just sell it on Craigslist and cut my losses.

I order a part for my 2006 Mazda. I order online. I had no problems at all. I got it in 3 days. It fit perfectly. No problems. I'm going to order from them again.

The shortest version of this story is that the company DOES NOT care about its customers. I made a purchase on TUESDAY, 4/14/2015 that was being shipped from Virginia (I live in Michigan). I received a tracking number from FedEx that same day. Friday, 4/17/2015 rolls around and there has not been ANY progress with the shipment. I call FedEx who tells me they don't even have my part. I call carparts.com where the service rep wasn't very helpful and very unaware. I tell her that I need to know the status ASAP so I can decide whether or not to purchase elsewhere and have overnighted if necessary. I was told she had to call me back but she didn't call back until it was too late in the day for me to order overnight shipping elsewhere, then refused to refund me stating that my part had already shipped!

After installation of the first headlight, the turn signal indicator in the car would go on and off at a fast speed, so I checked to see if the turn signal was working properly on the headlight itself. It was not. I thought maybe the new turn signal socket provided may have been defective, so I swapped it with the old socket. This solved the problem. The other headlight assembly also had the same problem. Again, using my old turn signal socket, the problem was solved. Although, it may be possible that they are both defective due to some sort of manufacturing glitch, it could also be a problem of incompatibility for certain models.

Carparts.com is a fraud. There is no RETURN address or a REAL phone number. All they have is an automated number for you to leave a message and they will never call you back. There is NO real contact information from them whatsoever.

After our business was concluded, CarParts.com began to send numerous emails. Mostly advertising and marketing materials, influencing me to buy more parts from them. The 'unsubscribe' link had no effect, it just kept coming. Calling customer service did not help. The toll-free number is routed to their Asian call center where the CSR's can't speak English well. When they do speak they are consistently speaking over you and they refuse to listen to the customer. There is a lot of room for improvement with CarParts.com customer service.

I placed an order for several parts for a 1994 Mercury Cougar and the box that one arrived in was for a toyota corolla. I have now spent two days, over 4 hours and spoken with 12 people trying to get the RMA to return the parts and they want ME to pay the return shipping. I double and even triple checked with their person in the chat platform that I was order the correct parts for my car. I don't think I should have to pay the return shipping as I am already out the shipping to have it sent here and they made the mistake, not me.

I ordered an Infiniti g-35 replacement fender. I made sure I selected the correct item. I even took a picture before buying it. When the package arrived 4 days late from the scheduled arrival, I was amazed that the item they sent was for wn 03-06 Infiniti g-35 fender. So I called their customer service, asking them why they sent the wrong item and they had the nerve to say it was my fault and that the item number I tell them does not exist!

Order a part and paid the extra money for the next day shipping. I didn't receive the part until a full 5 days later. I called customer service hoping to get the difference back from overnight shipping and standard. They refused to do anything.

I placed an order with carparts.com for a set of headlights for my truck, I had electrical problems and had the driver side light was not working, so it was important that I replace them ASAP. I received my order about a week later. I brought the packages (Unopened) to my mechanic the next day and when we opened the box, both headlights were damaged and unable to be mounted on my truck. I called the customer service number and advised them of the situation. The woman I spoke with had to ask me at least 4 times what the problem was. After she found my order she let me know that she had processed the replacement parts and they would be sent out in the same time frame as the first shipment (I would of appreciated an expedited shipment in a sign of good faith).

I don't know if I just got lucky, but my experience was much different than most on here. I ordered two parts. They were the lowest price I found anywhere online, or in stores. My parts did come in two shipments, with one item arriving 4 days after ordering, and the second arrived a week after I ordered; this was with the standard shipping method/speed (they note on the site that items may come in separate shipments, so this was not a surprise to me). So, I can't attest to how efficient they are with overnight or next day...

I ordered a clutch fan for my trailblazer. The part took just under nine days to arrive and it arrived broken. Called the company and was told they would ship a replacement and was told that I would only have to ship back the damaged one if I received An email requesting to. I'm thinking great.

For the most part, CarParts does a good job with the right parts and shipping. However, customer service for warranty needs help. The problem is that warranty is open M-F. If you need warranty replacement on the weekend, the agents will take the order and have you call in Monday to warranty to have the charges reversed. Warranty line certainly will help, but my case they credited the wrong order # and credited a lesser amount. Here starts the problem, in that they don't have a billing/credit department, so the agents don't know what to do. Ask for supervisor? Well I did, was told the first time to return the warranty part to get credit, which makes no sense short of it takes care of the problem on their end but leaves you without the warranty replacement. Hopefully CarParts will see this review - suggest that they setup a Customer Advocate Team, like so many other companies have.

I ordered a Heartthrob Deep Tone Dual Exhaust Kit (part # 1007090) for my 2008 Ford F150 and it was about $40 cheaper than any other website. The part surprisingly arrived at my door step in only 4 business days. The kit fit perfectly and was exactly as advertised. I love the new exhaust kit. It was cheap and it is the best sounded kit that I have ever heard on a truck. I would recommend this company to anyone and the exhaust kit as well. Great product and great website in my experience. Thanks.

I paid an insane price of shipping to get my part overnight. Well come to find out it's sitting in my city 2 days later with a missing apt number, so result, I'm still waiting on my part 6 days later, and they put a restriction on part so I couldn't even go to UPS and pick up my part. Thirty-dollar charge for overnight, their cure for their mistake was a $6.95 refund on shipping which I never received, and they are charging me $27.95 for regular ground shipping for a hose. INSANE!!! I paid 31 dollars before for 2-19 tires to be delivered. Where do they come up with these prices? Whenever you deal with a Middle Eastern call center for a company, be sure it raises red flags. You will get nowhere.

I ordered a window motor from carparts.com on july 21, 2014 and received it on Oct.10 nearly 3 months later. During this time the company was of no help after many emails. I called every post office looking for my package with no luck. When I did receive the package I had given up. Company wouldn't help, give me a refund or send another part. The part is used when supposed to be new and after searching the parts number on the part I found it goes to a lincoln towncar. The pic I have is the part I received and clearly you can read the parts number. I believe this co is a joke and a scam. They figure cheap parts people wont hassle too much over 20 to 30 bucks so they get pure profit.

I searched their site for a rear bumper cover. The search came back with one match. I was not paying close enough attention and ordered the part. Their match for a rear bumper cover was a front bumper cover. I asked them to allow me to use their shipping account to return the item with me paying the shipping cost. I did this because without the shipping discount they receive the shipping cost was more than the part cost. They agreed by email and when I called to finalize they said this was not possible. Their customer service was horrible to deal with.

They shipped the wrong part. The part I ordered is on the right. The part they shipped is on the left. And it is starting to look like they do that on purpose. They seriously overcharge on shipping, ship the wrong part, make it difficult to get a refund and try to get us to pay for return shipping with restocking fees for their "error". They never actually have to sell anything to get a <10% return on their inventory. Phone calls are shunted to an overseas call center. Email to their customer service gets bounced as undeliverable! This is not acceptable. I'm thinking about taking them to court. Aloha.

I ordered a part on 8/31/2014. Moments later, my son drew my attention to the bad reviews people have written about this company. I read the reviews and cancelled my order - same day. I got the confirmation of cancellation. Two days later I received another email, in which they wanted me to receive the order, call for an RMA and ship back the part. I simply refused to accept the parcel - now they don't want to refund my money. Holding on to customers money is their way of improving the cash flow, and RMA scandal is to dissuade you from returning the part. BAD, BAD, BAD COMPANY. I strongly recommend that "DO NOT "EVER" DO ANY BUSINESS WITH THEM." It will be a miserable experience and you will NEVER get your money back. Some law firm should look at class action; there are a lot of customers who suffered at their hands.

I ordered a new radiator for my car. This was the first and last time I will ever do business with this company. They first shipped me the wrong part - not a big deal it happens. They then told me that it was my fault and that I ordered the wrong part. This is horse **. I know I order the right one. I even double checked it. I then said I needed to return the wrong part and like all the other posts I now get to pay the shipping costs back and a 10% restocking fee because of their mistake. Be very careful with this company. They will cheat the hell out of you and your pockets.

This site puts things on eBay and when you win the bid and pay for the item, magically, they never have the stuff in stock. Then it's hard to get your money back and they send half the product out to you.

I just checked the site again, after I was contacted by the customer service department that my survey review was incorrect and I was wrong. I checked again and every Coolant reservoir on carparts.com for a 2002 Ford Taurus is incorrect for my make and model. I even used my VIN and was given OE 1F1Z8A080AA, when the OE is 1F128A080AA, it should be 2 not Z. IN FACT doing a search on carparts.com for OE 1F128A080AA shows NO results: An exact match couldn't be found for your 2002 Ford Taurus SE 6 Cyl 3.0L 1F128A080AA.

Indeed this company will ship you wrong parts and then you'll have to pay for their mistake by paying returned shipping and re-stocking fee. They are half way scammers and they do not use PayPal which is a big hint for other customers to be aware!

When I received the Mann cabin filter it was too small for the frame and unusable. I contacted customer service and promptly got an email with the details of returning the product. As it was not clear that the vendor would pay for the return shipping I phoned them and was told it was my error and I should have checked the measurements of the filter. Nowhere on the order form was there any word about customer must check the measurements. There was a statement that the filter fits the 2006 Acura CSX. They did not listen to me and said I was therefore responsible to pay return shipping. This is for trusting them unduly when they said it would fit the car. I will not pay a penny to deal with this company and have wasted $45.00. I hope this warning will help others to beware of CarParts.com.

Carparts.com I think Premeditates Shipping wrong parts out so you can send them back. The reason behind it I think is so they will make a few dollars off of each customer. Between their Prices, you and the Local Post office, they are gaining cash somewhere. I think they're running an illegal operation VIA IMMIGRANTS.

I placed an order for two hoses and a radiator through carparts.com online. I never received an order number or confirmation email stating order status or tracking information. My bank showed a pending charge for the full order amount and a second charge for a lesser amount. I called after two days and requested an order cancellation. I was told that one hose had already been processed and shipped and therefore I could only cancel the other hose and radiator. That was the explanation of the lesser charge on my account. I was also told I would receive a cancellation email to confirm cancelling the other two items.

Terrible experience with Carparts.com and will never use them again. I put my vehicle in with the correct front bumper cover, I know this as I had to make sure that all of the light lined up properly. They sent me the wrong cover and told me I ordered the wrong one. I used their car finder program and all and they said that they would take it back. I paid $46.00 for the part plus $49.00 shipping and handling. When I told them it needed to be returned, they wanted me to pay for the shipping, and additional $49.00 to return it, and they would then credit my card back $46.00...

I have placed an order with CarParts.com and never received the product. Each time I called I was told that my order would be shipped in 24 to 48 hours. After 10 days there was no shipment and continued to be told it would take 24 to 48 hours. This company appears to have no inventory of their own and only provides a storefront with people answering phones and reading from a script stating 24 to 48 hours. Even cancelling the order that they cannot fill is a problem for them. Buyer beware, stay away from this company!

This place has the wrong parts pictured and won't take refunds and anything. I sell cars for a living and would never do business with this company again!! BUYER BEWARE. YOU WILL NOT RECEIVE WHAT YOU ORDER!!!

I purchase a headlight in November and found it defective. A second was shipped to me in December. Due to holidays and schedule issues with my mechanic, it took until mid-January to install. When I went in weeks later for a state inspection, I was told the headlight was pointing too far down and could not be inspected or adjusted by the normal adjustment screw due to either defect of the screw or what appeared to be excess plastic pinching the light housing inside the assembly. When I contacted CarParts.com in mid-February, they said a new part would ship. Several weeks later in March I called to find out why I had not received. Was told that I had gone past the 60-day return policy. This is ridiculous having received 2 defective parts. The customer service agent and manager were not concerned with making this right, only continuing to state the 60-day rule over and over. Buyer beware.

I used this website to order a bumper cover and used my PayPal account. I went on the site and ordered according to make and model. It showed that the product WAS available and was added to my cart. I gave the info needed to process my order and the money was removed from my account. When I contacted the customer service for Carparts.com, they could not even tell if they had that part or not. I went back on the site and put the order id# in to see the status of order. I could see that a refund to me was pending and that I had not even received a courtesy email or phone call letting me know this. They did not have a problem taking my money out of my account but it is going to take almost a week to get it back. I just think that if I had not stayed on top of tracking the order, I would have been out of my money and the bumper. I do not recommend this site!

Carparts.com has piss poor customer service. Four weeks getting part, then sent wrong part, then then try to jack you around by avoiding the issues and want you to pay for returning part. After I lost money on repair job, ** company cheap ** parts will get refund through courts and more. This company a bait and switch company and they commit internet fraud and thief. Will be posting this all over internet, BBB and Consumer Affairs.

I ordered 2 parts from Carparts.com. They said that the shipping would be 2-3 business days. It's going on 6 business days now, one part got here 2 business days later. (I was impressed) the other one is going to be delivered by a different company on the 9th business day. The response from the customer service agent? "Yes, that's our shipping policy, that it'll be shipped out 1-2 days later, and will get to you by 9 business days later. Refer to our policies." ... I responded that that's precisely why I didn't choose the 7-day shipping. "I'm sorry that YOU were confused," was the only response. In other words, THE CUSTOMER IS NOT RIGHT ON THIS SITE. I would NEVER recommend them - I could have gotten my parts from another website that I've worked with before, with 3- to 5-day shipping, for $3 more. It definitely would have been worth it.

I ordered a couple of headlights on a Saturday evening. Lo and behold, I saw a better one they had on the same website. When I tried to cancel my original order, I was told it was already getting ready for shipping 15 minutes after I placed it. Their solution was for me to place a new order for the headlights I wanted and return the first order I placed when I received it. I would however lose 10% for restocking fee. I would have to pay for the return shipping and it would take up to 30 days to get my refund. They could not just simply cancel the order. Worst customer service I have seen in a while. Oh! And the order that was "getting ready to be shipped" hasn't left their warehouse 3 days later. Stupid Carparts.com.

After placing an order for a much needed item, we waited and tracked the item. Turns out they shipped the item to Indiana instead of New Jersey. That being said, the shipping and handling cost were very expensive for a fairly cheap and small item. My wife called and asked what was going on and remind them that this was an emergency. We got a call center overseas and a young woman who told my wife that she gave the wrong shipping info. Of course this angered my wife because we got 2 confirmation emails showing we sent the proper address. The young woman then said my wife should call FedEx and figure out what went wrong.

Here is the conversation I had online with CARPARTS.COM.. Customer service?

I ordered a part, and about 15 minutes later, I realized it was the wrong sub model. I immediately called to cancel my order. They said they couldn't cancel it as the warehouse had already marked it as sent. In 15 minutes? Then they said to wait until I received it to call for a return. Now they are charging me shipping (both ways) and a restocking charge. I will NEVER use this "company" again. They are cheats!

I ordered parts from their website on a Friday night after a breakdown on the road, thinking I had ordered the right parts. On Saturday, when I could look at the car, I found the parts I ordered were not the right ones. I got on their online chat and told the person I had to cancel the order. I was told there was no one in customer service and I would have to call on Monday. I was sent an email that my order was received, but could not be billed. I called on Monday to cancel the order... I was told they would try to cancel the order... TRY??? Well, the parts arrived 4 days later, and now I get customer service and they tell me they will take the parts back, but I have to pay shipping, and 10% restocking fee. I told them that if there was a way to cancel the order on their website, this could have been avoided... I'll pay the shipping, but not the 10% restocking. That seems to have been disregarded by them because they sent me an RMA number with a restocking fee.

Oh, where to start? The part was defective, customer service is horrible, there’s lie after lie, and they will not issue a refund. I am about to give up after 3 months of calls and emails. What a bunch of jerks. I wish I had read the other bad reviews!

I purchased a transmission form Chavez Used Auto Parts for a 1999 Honda Accord, 4 cylinder engine. As soon as I filled out the order slip, they took the money out of my account and then it took them over a week to ship it to me. Upon receiving my order between them and UPS, some of the parts on my transmission was broken. I had to order a shifting solenoid which I paid $292 and the only thing they offered to give me $150. Then I paid a technician $700 to remove my old transmission and install the new one. Now the transmission still don't work properly. It won't go in second gear and it won't down shift when I come to a stop.

I ordered a rear window regulator and a right rear window regulator from Shemies Co. LLC. They deducted $200 from my debit card about three or four weeks ago, and didn't send me anything. They removed the address, so I can't find a phone number to complain. Would you help me? My name is Ernie **. My number is **. I would appreciate any help you can give. Thank you.

We ordered a part a couple of weeks ago after having been told the part was in stock and would be delivered by a certain date. It took three calls (wasting a total of 2 hours of my life) to finally get to a point where I needed to cancel the order.

Carparts.com overcarged me $22.68