CarParts.com Reviews

Tried to cancel my order 30 seconds after it was placed online Sunday. First I was told that it's too late because the order was already processed, then a few minutes later I was told that no orders are processed on Sundays. Orders placed on Sunday get processed on Monday, and they would cancel the order. On Tuesday I got an email saying they did everything they could but couldn't find the order to cancel it, but it already shipped. I then checked the tracking and truth be told the package has not left their facility.

My son and I typed in his truck year, make and model and needed a front bumper replacement. The chrome bumper picture was displayed on the page. We took the picture outside and compared it to the original bumper. It was a direct match. We hit the button from that exact page "add to cart". Paid $322.10 total. The product arrives in 4 days very poorly packaged and what do you know, it was the wrong part. I spent 40 minutes on the phone trying to get a refund. Finally the lady said, "We will give you a full refund it you ship it back". Well, to ship a bumper is about 370.00 dollars.

Goodness - please don’t EVER buy from them. They are inept!! Completely, totally inept! Bought a door handle that was guaranteed to fit. Didn’t fit. I tried to return it. The service agent spent almost 30 minutes on the phone with me trying to verify parts and tell me whether or not it should fit. I’m looking at the thing and telling him it’s the wrong model for my truck. He verifies that I ordered the right part from his website and then finally figures out that their system is just wrong. So he writes up a return for a partial refund. Excuse me? No… There will be no partial refund.

After I received the email indicating my order had shipped, they sent me a link to tracking info for my item that went nowhere. There was no tracking number or delivery company info given. I have replied to their email (it bounced). I have emailed from their website to shipping department and another time to their customer service department. Not a peep. They have charged my credit card, and seem to be incapable of replying to me at all. A week without even so much as an automated email saying my email is important to them, they will get with me shortly. No, instead they haven't said a word.

BUYER BEWARE. I wish there was a way to give them zero stars for this rating. I purchased an Evan Fischer Catalytic Converter on June 4th, 2019, it wasn't a DIRECT FIT as advertised. I started installing it myself which only required a socket and attachments but I eventually had to spend another $80 by taking it to a muffler shop to have the end pipe retrofitted to install it into the muffler pipe.

I purchased a Evan Fischer Catalytic Converter from Carparts.com for my 2006 Suzuki Forenza (Order Number: **). I installed the part myself but noticed immediately that the car still wasn't running properly. At that time I decided to take it to an experience mechanic for his diagnosis. He did multiple tests and determined that the Catalytic Converter I had purchased was bad right out of the box. I immediately contacted carparts.com customer service. They sent me a full page of things I would have to do to prove to them the part was bad. I handed the list to my mechanic so that he could fulfill the request. The mechanic himself contacted carparts.com multiple times, but they just kept dragging their feet.

I ordered parts from Carparts.com and my debit card was charged instantly for the total amount plus shipping. This total amount was immediately taken out of my available balance in my checking account. As my items shipped, my debit card was again charged instantly for each shipment thereby reducing my available balance in my checking account by twice the amount I agreed to. I am still waiting for my refund and customer service is horrible.

Was told by Kerwin, the sales agent, that parts would arrive in 3-5 business days. I mention the importance of timing and was reassured. He mentioned nothing about packaging time needed. Car will not be ready for planned funeral trip. Totally disgusted with this company.

I had one of the worst experience getting a part from Carparts. They didn’t give the accurate information about when I would receive my part. I called back to check on the status. No answer. I called back and pushed the option to order parts. Of course it took them no time to answer, so that tells me they just want you to order and once that’s done they really don’t care. I would not recommend this place to anyone. I definitely would not order from them again.

I haven't had such a great service as this company anywhere! They have high quality parts at a great price! When there's an issue with a part I did purchase, their warranty process is easy, respectful, and hassle free. I absolutely love this company, they're second to none! Highly recommended!

I ordered brake pads and wheel studs for my Suburban and they came back and told me they were out of stock of the brake pads first and then got a separate email a few days later saying they were out of stock of the wheel studs! I will NEVER order from them again!

I ordered ignition coils and a gas cap as a extra item from this company. The next day I was notified that the ignition coils were not in stock. I was fine with that and then immediately called their customer service team to cancel the gas cap also because I didn't want to pay shipping for just a gas cap. I spoke to a customer service member named Frank who assured me that the order for the gas cap was canceled. He told me I should receive a email shortly about the cancelation. Two hours later I received a email telling me my payment had been approved and that the item had shipped. Leaving my only options to pay to ship back the item to these guys. I hope the 10 dollars was worth it because I will never order from this company again. Horrible experience and a waste of time.

This company is a big rip off. They say they'll match other company's prices for the same part from made by the same manufacturer. We'll, that's a big fat lie, and then they don't refund your money. They send you an email telling you that your refund is being processed and it's all done. Well, they never than send another email saying it's done. When you call your bank they tell you that they don't have a refund coming from them. I sent their part back and they got it on April 1, I still haven't gotten my refund. DON'T BUY PARTS FROM THIS COMPANY, THEY'RE A RIP OFF!!!

Carparts.com offers great parts basically the same thing major stores are selling except with Carparts you spend half the money if not less than half. I purchased a wheel bearing in an engine torque mount and my car has been running smoothly ever since I got the repairs. I will refer them to my friends and anyone looking for great parts at a discounted rate.

I've called for confirmation of order. Said they would send email. No email anything but they sure took my money. No product still. No confirmation except from Amazon Pay. Ordered on 7th. It's now the 16th. I've still got no confirmation. Should've read reviews. My car still is on blocks.

Bought part # 39841030 catalytic converter for 2008 Chevy Avalanche/Tahoe/Yukon. Does not work with vehicle. Please do not buy this or any other parts. They will not refund your money. It is cheapest because they are selling you something that won't work. This advice is free but worth more than anything on their site.

Selected my make, model, and year, part they sent doesn't fit and the holes are not even close. Shipping and handling was almost as much as the parts themselves. Find somewhere else to buy parts from!

I ordered a small part for $27 and change. The Cost of Shipping changed to over $41??? I should have read the reviews... I gave a rating of 1 star because there is not a lower rating. DO NOT PURCHASE FROM CARPARTS.COM!

I really disliked the service I received from this company. I ordered a bumper cover and headlight set through this site. I got a call the next day saying they didn't have a driver's side headlight in stock. Being that was the most important item I need, I asked to cancel the whole purchase. I looked around their site some more and found that they individually sell driver's side headlights and their listing said they had 16 in stock. I decided to purchase this along with a bumper cover. I got a refund a couple days later for $43 and I didn't understand what it was for as the full purchase came to about $115. I contacted the company through the chat option and never got a response as to why I was being refunded $43.

I ordered 3 parts on 2-8. I received a shipping notice yesterday. This morning I got an email that they had to refund for one of my parts as it isn't in stock. They did not refund the shipping for the part. I called and after arguing with Shawn and him lying to me saying I already got my refund for shipping. I finally read line for line the email sent and no shipping was refunded. He said he would submit the refund for the shipping after 25 minutes explaining re-explaining and telling at him as he spoke over me. I will not be doing business with this company again and do not recommend anyone else use them either.

This is a scam website. They will take your order charge you put any old part in box ship to you. When you call not right part they say, "We'll go pay to return." Ask about sending right part, "No we dont have that." So BEWARE. You will be out money for part and most times shipping will be half the cost of part so do you take chance on dropping more money to see if you get refund or lick your wounds and eat the part they have sent.

Ok I really should have read the reviews before ordering from them. They was about 25 dollars cheaper than RockAuto so I ordered the parts I needed from them because 25 bucks is a lot to save but I didn't save with them because they charged me the full amount day of purchase then they turned around and charge me for individual parts the day after which resulted in a insufficient fund charge of 29.99 from the bank. And they say they're not covering it after they charged me twice for the parts that I have already paid for. Do not ever order from this site. They're scam artist and they will get you for your money. The only reason they have one star is because Google will not let me do no stars.

This place really scammed me out of my last 300$ for my car. When I ordered my headlight, I was told I will have my headlight within 3-5 days. It has been long over that. When I ask for a refund, they say the item is on its way and I can't get a refund until I receive the item. Then I called FEDEX to track my package, and they don't even have it yet. My car is stuck in the shop, I can’t afford to buy another headlight right now. This place is really a scam, they don’t have anyone in the United States you can talk to, only people in Philippines. Making this review to warn you about this scamming website.

I bought a catalytic converter from them. 3 weeks to deliver. Part lasted 2 days. Came back up with PO420 on my Trailblazer, they denied my claim. I'm now in the process of suing them. Don't buy anything from this place they are crooked scammers.

Ordered chrome door mirrors for 86-93 Mazda B Series. I am familiar with the brand of the product I ordered so I already know what I will be receiving. The problem is that from the day after my order was received, to the day that I will actually receive the item, will be 15 days. (I'm still waiting for my delivery) That is ridiculous for any package that ships from within the U.S... I have literally received orders from HK, China faster using regular mail. I used CP.com because their price was slightly less than Amazon. After reading most of the reviews on here, I'm worried that my package will be damaged once I receive it.

I bought a speed sensor from Carparts.com. They sent me the wrong one. I ordered another and requested an RGA for the first one. They sent me the correct one on the second try but never gave me an RGA for the first one. I made three attempts to get an RGA. This company sucks.

Ordered parts. Took a month to arrive damaged. Huge dent in the center of the hood. The shipping company tried to argue saying that they weren't the ones that damaged it and tried to refuse taking it back. Company refused to respond to any emails after discovering. They decided to pocket my shipping and handling. Would not work with me over the phone. Employees argued with me for an hour on the phone before finally doing the bare minimum and refunding shipping and handling.

They double charged me. Said they didn't that it was a bank issue. The bank said it was a double charge that I have to come in to file papers because they refused to give me my money back. I've talked to six different people with no help from anyone.

I ordered control arms for my Toyota Camry, because the price was 1/2 price of even discounted Napa parts. I was suspicious of this price from the start, but I thought, "Who knows... let me try and see", but the parts were visibly of inferior quality, and the rubber grommets were so thin and deformed that they came apart just from touching while my original Toyota parts were 16-years-old and still in a pretty good shape. I never installed their parts. I called them, and they tried to tell me that I had to pay for return shipping, but they "made an exception" and waived it, yet I first received refund less shipping, and I had to call again to ask and explain that I never used their parts.

I bought an oil pump timing chain kit. Well the oil pump didn't last a month and a half and the shaft broke causing engine failure while on our way to the grocery store. I'm a mechanic for the city of Charleston, I tore the motor apart after was towed home and what I found was exactly what I thought cause it was running fine till out of nowhere oil pressure dropped to nothing, seized the engine. They won't respond to my emails and now since I emailed them you can't find that kit on their site. Isn't that strange? Stay the heck away from these hacks.

We ordered a car part new and it got severely damaged during shipping. They waited two full days to tell us our product was smashed by a forklift. They told us after we called and asked why it was two weeks late. By then they had it "repaired" and re-boxed to continue to ship to us. We paid for a NEW part, not one that was SMASHED. We requested it be returned and replaced with another new one, but they still gave us the one that was smashed. We've called Countless Times to have the problem resolved and so far NONE of their customer service representatives have followed through with any of their promises. We are extremely frustrated and really needed that part. We will never use this site again and wouldn't recommend it to our worst enemies. If there was an option for 0 stars, they'd definitely have it from us.

I purchased a Mass Air Flow Sensor for my Sport Trac, the part supposedly had a 1 year warranty. The part work for a couple months and then died. I contacted them about the warranty and got the runaround. Then I finally got a rep that tells me that I need to pay return shipping when I receive the replacement part that I could use any carrier to send back, tell them not a problem. Then they want to charge me another $13 while I was on the phone before they would ship the part. What a joke of a company and not wanting to replace their defective part. I will never purchase from them again and I will post my experience to every social network and forum possible. Stay away from companies that won't honor their warranties without trying to charge you more money. What A Joke!!!

I ordered a timing chain kit for a 2003 Ford Explorer. It consists of three chains and tensioners. The motor has to be taken out to install. This was just supposed to be a preventative measure as I could hear my timing chains rattling. Two weeks after getting this put in my timing chain breaks which bent the valves. After getting the motor out you could see the timing chain just snapped and the other ones were stretched and loose. Obviously the chains were not made with heat tempered steel. They only offered to reimburse me the faulty timing chain kit. I am obviously out of a whole lot of money as I now have to purchase another motor. Not to mention I was just trying to keep my previous engine in good working order. This is costing me several thousand dollars all because of crappy workmanship. They take no responsibility for this. It's written in their disclaimer. I will never buy anything from Carparts.com again. I recommend you don't either.

I went online and ordered the part number. They said it will fit perfectly on my Audi. It did not fit. I contacted customer service to return the part and they told me I had to pay to return the part to them. Not worth it! Do business with different company because they don’t care about the customer. I am telling business associates and friends and family. And it was only a $45 part. To return it would be $48, so I just discarded in the trash. Never again!

I went on to Carparts.com to purchase adjustable Cam gears for my 99 Ford Mustang. After finding the ones I wanted it said that was in stock. I contacted carparts.com to find out if the bolt was included in the Box. The gentleman I spoke to told me, “Yes it is in the Box and the parts are in stock.” I proceeded with my payment online to receive an invoice telling me that the money would not be pulled out until parts were shipped. 8 and a 1/2 hours later I get a phone call from carparts.com telling me that they do not have the item in stock and will not be available for shipment until December 31st.

I ordered a valve cover and gasket direct fit for my wife's 3.5L Nissan. Price was $100 less than retail, INCLUDING overnight shipping. Part was received exactly when quoted, via FedEx. Part was packaged in bubble wrap sleeve, encased with air pillows. Perfect fit, great condition! Very well done.

I tried to order a headlamp lens from CarParts.com. My bank was charged for the part and I was given a tracking number. The part never shipped. When I contacted them via email I was always told it would be 24 to 48 hours until they would have information. When I called them the customer service rep couldn't speak clear English. I emailed them again and have gotten responses from 7 different reps each time. All had middle eastern names. Then they wanted to verify that one had ordered the correct part and wanted my VIN number which I wouldn't give them.

I purchased the wrong part. The company won't release their return address so that I can return the part. CarParts.com stole my money. I don't appreciate it and I don't recommend this establishment to anyone.

Ordered a right side mirror for 1987 S10 Blazer and it was at my door within 48 hours. Opened to find it damaged. Called customer service who was very apologetic and had a replacement at my door within 60 hours. Awesome experience with this transaction even though first shipment was damaged!

I saw carparts.com had 1 day shipping so I ordered my part and paid 25% shipping AND HANDLING! When I received an email 2 days later it said it was ready for pickup and estimated delivery was over a week later! I am driving to a nearby auto store to purchase the part today and not pay 25% shipping and handling. On the email it gave a customer service number to call. When I called all I got was a recording customer service is not available at this time! Not acceptable! Stay away from this company!

Ordered a window regulator for 2004 Honda Pilot. Not at all an uncommon car in the U.S. Anyway, order was processed just fine or so it seemed. I found it odd that I haven't received a shipping email after 5 days. I called and found out that my part would take an additional week to get. No notification was sent to me about this issue and whether or not I wanted to cancel the order because of it. I asked to cancel the order but the Customer Service rep said she couldn't do it because the part was "being shipped." This is the second time Carparts screwed up my order and for the same car.

Don't buy anything from this site. They shipped me a defective part then wanted me to pay to return ship it. Customer no service is not help either. Talked to two different people. One I could not understand and the other keep stating everything was explained by the first person.

Ordered a replacement mirror. Crappy quality part arrived and didn't fit my car. Reached out to complain. They said I had to pay for shipping because I have a hatchback, not a 4-door. I pointed out there was only one Nissan Leaf S shape that year, and it's 4-door hatchback. They said they couldn't refund because ABC, then XYZ, then after an hour and a half and two reps they agreed to send me a shipping label the next day, which of course hasn't arrived. Contesting through PayPal now.

We own 4 trucks and 2 Suv's. We order all our parts from this site and have never had any problem with delivery or the time frame given to receive. We absolutely love it and have recommended it to everyone. I just received parts yesterday for my Yukon and have put it on and it works great. We have ordered everything from bug visors to wheel hub assemblies. Awesome job, keep up the good work and we will continue to recommend you.

I ordered a splash guard for my car taking the time to make sure it was the right part. I received the wrong part. I called and got a return authorization. The part was around $30 and delivery was just under $15. If I had known then I had to pay for return I never would have ordered. The return price (cheapest possible) was over $80. Never again will I deal with this company, most companies have a no charge return policy. I guess it's a good way for you to keep something you dont need.

Bumper Grill - Ordered two car parts and only received one. I called to let them know, they were not willing to send me the item I NEVER received unless I paid full price AGAIN for it. Long story short - I bought an item twice. Not good customer service. Not only did I buy the part again for full price, I paid for shipping AGAIN! Think before buying here.

We ordered a motor through carguts.com using CarParts.com on June 28th. To shorten this story we told them on July 20th to send our money back. We were told every 2 days that the motor had shipped, even blaming the trucking company. Finally, called on the 17th to be told it was still on the loading dock, will be here Friday the 20th. After calling the trucking company we were told they didn’t have a delivery for us. We have never had such horrible customer service in the 17 years we have been in business. It makes Car-parts look as bad as carguts. The carguts also has an F rating with the Better Business Bureau, wish we would have known that back in June!

I purchased an ac condenser and it was in immaculate condition when I received it so I thought I'd shell out a little more money and spend on another parts I needed. First off, their catalog is atrocious, several car companies share the same parts with other car companies. They're identical. It was difficult finding a fender. They stated they didn't have for my car, but the other triplets of my car did. Not only that, they stated the fender was limited to a certain year when in fact, it's been one fender design since the BRZ, FRS, and 86 were released to date. Once I found the parts I wanted: a fender and radiator support, I decided to take the chance and put my trust into them putting aside the ocean of bad reviews. I really shouldn't have, I received my radiator support damaged and in the condition the box was delivered in, I really shouldn't have been surprised. It looked like the box was launched and wrestled with. It even had mold or something wet on it.

Attempted to place an order for my vehicle, a bumper cover replacement and some headlights. About $150 plus another $50 in shipping and handling. I've never had an issue with making an online purchase, ever. Even expensive ones, in the thousands of dollars. Carparts.com called me and asked me absurd verification questions about my addresses, my vehicle, and the name of the owner of the address I listed. They told me one of my answers was wrong and that they would have to take extra time to verify my information, which was unacceptable.

I ordered a part for overnight delivery. FedEx show the part delivered and left at the door. No package at the front door. I called Carparts.com and found out they have FedEx show a packages delivered when no delivery took place. One lies and the other swears to it.

Twice I ordered a part from Carparts.com and when purchasing the parts I selected overnight shipping because my car was dead without it. Everything goes through fine until you get the confirmation email saying it's being sent ground. I even called first thing next morning and they claimed to correct the mistake but it still took a week. Bottom line... If you need a part quickly, go somewhere else.

I ordered my part that I really needed from them because the site said it would be here by Saturday. A week and a half later they refund me my money and say it's because the part was unavailable. So my truck has been parked everywhere with thousands of dollars of equipment unlocked. Thanks a lot Carparts.com.

I wish I could give them NO STAR. I can see why these people get bad reviews. I called to asked for a part. The rep told me “we don’t carry those parts” and hung up. That was the quickest conversation I’ve ever had with any business. This nut job did not offer any other solution and has no skills at being proactive. What a slob!

A few months back, I ordered a grill for my Ford Escape and I was pleasantly surprised at how fast it showed up, and the quality for the price! Then a couple months later, a deer decides to run in my drivers side while I’m driving. Sat on google for forever to find the best deal to replace the window. Carparts.com blew me away with their price. I thought it was too good to be true and thought for sure somehow, just knowing my luck, that the windows were going to arrive broken. Nope! Mint condition and I received it crazy fast once again. Super grateful for these guys! Will be using them again.

I bought a set of wheel bearings for my spare vehicle. They seemed OK, so I bought another set for my other truck. What a mistake! A few HUNDRED miles later, my spare vehicle won't pass inspection because one wheel bearing is shot and needs replacement. I contact CarParts.com about the 1 year warranty. Not only did they expect me to pay for the shipping of the refunded part, but they also expected me to spend more money to ship their crappy part back to them! I got the impression that their customer service dept is very accustomed to unhappy customers. I finally got satisfaction, if you consider more of their garbage parts satisfaction. Heed my warning!! Steer clear!! I can only hope this review saves someone else from the misery I suffered trying to save a few bucks.

I ordered a part on March 28, 2018, delivery was promised for April 04, 2018. On April 04, 2018 no part was delivered. On April 5, 2018 I contacted Carparts.com that by not delivering on the promised date, they were in default of the contract terms, and I no longer wanted the part. The part came to my home on April 6, 2018 and was returned. Carparts.com refunded the cost of the part but not freight and handling charge. What a ** bunch of crooks. For the price that you asked and I paid, there were some conditions that you had to meet. The moment that you can't comply with your promised the contract is voided. What a waste of my time to deal with these crooks, and don't want to hear why it is not working. Would carparts.com would like to hear why I can't pay the agreed upon price? Get real. Either deliver what was agreed upon at the onset or just understand that you are "a day late and a dollar short".

I ordered a front bumper cover for a 2017 Jeep Wrangler. Very good price. Ordered the part Tuesday after work. I called to see if the part was correct from the Google search. Guy I talked to went over the dif options I have on the Jeep. Finalized the order. Then I checked the reviews. Uhhh ohhh. Lot of bad reviews. Well today is Friday. I got the part. It WAS the exact right part. Box was a little banged up from shipping. But the bumper cover inside was wrapped and good. Came way before the date said. And I’m on the East Coast. Can’t really complain. Product for the price and the time it got here I was totally shocked. After a lot of the reviews I was set I would be disappointed someway. But, I guess I was lucky.

I ordered a set of headlights for my Durango. Was very excited to get new headlights. After I installed them, I tried to adjust the lights. Did work well. So when I had my oil changed on 4/3, I ask the shop to adjust my headlights. They told me they could NOT adjust them because the adjusters just kept turning and turning. I called Carparts right away and spent 33 minutes on the phone trying to do a replacement order. Way too long on the phone. I will see if the adjusters on the new headlight assemblies work before I install them. I have a feeling, that I will be on the phone once again for over 30 minutes to return the replacement. I will save my money and spend $200 plus to buy new headlight assys.

I ordered an door actuator for my Volkswagen. According to the picture it was the right part. But when it actually shipped to me it was the wrong part. So according to them my return claim should be a breeze. But no I have to pay an $8.05 for an shipment label making it seems as if I chose the wrong part that it was my fault when it wasn't. Customer service act as if they didn't understand what I was saying.

Never ever in the rest of my lifetime will I nor recommend this company. I am a neighboring state and going to take 8 days to get here. Was not informed of their policy and when I called they put me on hold and just ignored my call. Never do business with these people. Go to RockAuto... I expected my stuff today.

I purchased a Catalytic Converter and it was DEFECTIVE Catalytic Converter and when I contacted the 877# I was advised it was an easy smooth HASSLE free process; they advised me to take several images of the vehicle to show it was installed and a diagnosis from the mechanic determining it was DEFECTIVE and they would gladly replace or refund the funds. After getting this information I then submitted it via EMAIL only to have to wait 2 days then someone emailing me advising me they wanted more information? I then went back to repair shop, got more information, submitted additional information and the same thing-- they started delaying things and making things really difficult. After 2 estimates - 2 diagnosis and then a written letterhead from the repairman.

I ordered 2 O2 sensor gaskets (my application requires 2) and when I received my shipment, 1 of the gaskets was missing. The parts bag was there but was empty. No loose gasket in the manila envelope they were shipped in. Bottom line I received 1 gasket, not 2. Spoke with customer service 4 times via phone and email - basically they insisted they shipped the gasket and just about accused me of trying to scam them - for a $5 part!! Come on. It's a good thing I didn't spend any real money with Carparts.com - I will never do business with them again and plan on contacting Norton and filing a complaint. This is by far one of the worst experiences I have had with online purchases. Do yourself a favor and go elsewhere!

I've ordered twice from them. First a fuel pressure regulator which came in a reasonable time considering it was around Christmas and New Year. Installed the part and it worked perfectly fine and still does. I just ordered a map sensor. Took a while for it to get here this time and it arrived and I put the sensor on to find out it was defective. Call customer service (I was a bit irritated thinking I was gonna have to pay shipping fees to get a replacement) but as soon as they answered they were polite. Gave them the order number. Told them I put the part in and it made my truck go into reduced engine mode and they told me they would be sending me another one that there was no need to send the defective one back so I didn't have the hassle of shipping.

Complete struts, spark plugs, front brakes, cv joint axle, all went bad on me 6 months one less. Called customer service, they wanted me to send the parts back and send me more parts. I just wanted my money back. By the time I pay to the labor again and shipping, it wasn't worth it. All they would say is that I'm sorry. I asked them to take me off their mailing list. They are very deceptive. Took me a while to save money to have the work done and get the parts. I tell everyone including my mechanic and anyone in the car repair business not to purchase anything at Carparts.

I attempted to order a front grille for my Eclipse and when I got to the end of it order they had already charged my credit card. They called me back and told me they couldn't send it to me because they could not verify my address when I've lived there for 7 years. Never again will I deal with this company.

I ordered a parts for the wiper linkage, and to find out it would not work with my car. I called 15 minutes after I placed the order and asked that the order be canceled and not to charge my charge card, yet they went ahead and shipped it and charged my card anyway. They told me that I could not get a refund and that I would have to pay for shipping back!!! THEY SHOULD BE LOOKED INTO!!!

When told I received wrong part they tried to blame me. Then when they finally said they will send FedEx shipping paperwork to cover return they kept saying the email is coming. That was about two weeks ago. They said it over and over. I've called several times and nothing. So I'm stuck with something I don't need.

I ordered a driveshaft for my Jeep, the first time I was shipped the wrong part and had to pay for return shipping. The second part was received. I paid the shop to install the part which broke the day after getting it out the shop. Thinking it was a manufacturing defect, I got a replacement part. Paid to have my vehicle towed and repaired again. I have driven the truck one day since it came out the shop and the driveshaft has broken again. I'm so upset because now I have to pay to have it towed and repaired again. I'm currently talking to them and ask for a supervisor, and they are saying none are available. I will be contacting an attorney. A 395.00 job has now become a 1200.00 job with shipping, labor, and towing fees. They need to be shut down.

No confirmation email and I called and was suppose to get a callback and no return call. They sure took the money but my transaction is lost and never got submitted. And sad thing is... I went and had 190 dollars uploaded on a reloadable card, placed the order and threw the card out because there was some odd change left on it. Well they say there is absolutely nothing they can do. I didn't get a tracking number or anything. So they're saying my money is lost, and there is nothing they can possibly do. So that's 190 dollars down the drain!!! I wouldn't recommend using carparts.com.

I placed an order with CarParts.com on Saturday and provided them with my shipping address and billing address. On Sunday I received a voicemail stating that there was an issue with my order and that my order was placed on a hold. I was informed to contact customer service today, however I wasn't given a phone number. Not an issue, I was able to locate one.

DO NOT ORDER FROM CARPARTS.COM OR DISCOUNTBODYPARTS.COM! These two companies are the same. They have two different websites that both show the same incorrect information. They advertise items in stock, charge you for them and then send you part of an order with no notification. You then have to wait days for them to arrange a return. You also don't have to order multiple items for them to only send you a partial order and think that's ok. I ordered a set of lifters from Carparts.com, one part number, and they sent me half the lifters. The package has now been sitting for three days since they arranged the return and it has yet to be picked up.

Last year, I purchased a fuel pump for my 05 Dodge Neon from this website. The fuel pump came with a one year warranty, but didn't even last 6 months!! It broke into pieces so I requested a replacement, because I thought maybe the person who placed the fuel pump in my car didn't know what he was doing. I was wrong, because now the replacement is broken. Once again, it didn't even last a year! I called to get a refund & was informed that my warranty expired in July, from the first pump that I didn't even have anymore! They had the nerve to offer me a rebate on a new part, instead of returning my money. What a joke! Don't waste your time on Fake parts.com, they will just take your money & send a defective part. Save your money and get your parts from a legitimate business.

As others have complained about Carparts.com sent the wrong part and admitted it to me but I still had to pay for shipping. The box it came in had a return address so I made a copy of the invoice and noted return and they wanted me to put some RMA number in it. Did not get refund and will have to dispute it with my credit card company. Carparts.com should be investigated. There are other places to shop and I will do so.

I've done ordered 4 things so far and all came fast. I done got one part back for replacement. It took 1-2 business days and good customer service. I would highly recommend shopping for good prices for parts. I know I will be shopping there again.

Don't use this company! Ordered parts. Had money pulled from account on day 1 then took 72 hours get email showing my order. Never got a tracking number. Had to call customer service to get said info plus the web address for looking up the tracking info. They have to tell you the address. Not email you a link. Took 3 days to track down parts. When parts arrived 1 was missing, 2 were damaged. So then after playing phone tag which was 3 times being hung up on and 4 people who don't speak English as their first language.

I ordered a front drivers side fender for a 2000 Nissan Frontier but received a fender for a Nissan Pathfinder. Not the same. When I called they said I ordered the wrong part but I know I didn't. Paid $66.19. I had to pay shipping back to them when it wasn't my fault. After all was said and done I got $7.35 refund. What a joke. For that I would have just used it for target practice. DO NOT ORDER FROM THIS COMPANY. YOU WILL ALSO BE RIPPED OFF...

Do not ever order from Carparts.com. They misplaced my order and offered me a $25 discount on a order totaling over $500. Which they sent all the parts except one which they said I received it. Now I have to rent a car until my other part comes in. The customer service rep at first refused to let me speak with a supervisor. After I informed them of the inconvenience and me now having to rent a car until I receive the rest of my order they offered $25 towards car rental. A bunch of crap. I ordered parts to fix my car so I wouldnt have to rent a car. I live pay check to pay check. I can't afford this.

I ordered a washer fluid reservoir along with a pump for my Tacoma. The website indicated that it would take 2-4 days to process the order. That was 6 days ago and it still has not been shipped. I paid for FEDEX shipping only to discover they decided they could make more money by shipping it via the postal service. The postal service has size restrictions for rural delivery and will not send it to my house, so my only option is to go to the nearest hub and pick it up myself. The problem is that the nearest hub is in Greensboro, NC. I called the customer service line and demanded a refund and was told that refunds will take nearly a month to process. Slimy little **. I hope they rot in Hell.

Don't let these reviews scare you if you already bought a part. My experience with Carparts.com was near perfect, but like many people viewing this, I checked the site reviews after buying the part. I thought I was scammed for sure, but I waited to see how the order went. I bought BMW brake discs and pads, and they said it would be delivered in 3-5 business days. Sure enough on the 5th business day, my brake discs came and it was NOT the wrong part like many have experienced. If you haven't bought a part from them yet, I'd go to a website with better reviews. BUT if you already ordered a part, just wait it out and see!

I ordered a mass air flow sensor before reading all the terrible reviews. So I waited until the next day to cancel my order. When I called, the guy that answered was respectful and he understood why I wanted to cancel the order. My debit card was reimbursed a few minutes later. I'll just go to an auto parts store. It might be a little more expensive but at least I know I will get the right part I need.

I ordered a wheel hub assembly yesterday. I even called them a half hour later to confirm the order and the customer service representative said I was all set and would receive an email with a tracking number. I wake up this morning and no email. I called and was told the part was on hold. They send me over to their "specialist" and he say my order was red flagged because my addresses didn't match. He wanted me to check bank statements and other banking information that didn't have anything to do with this order. Such crap. They take your money and don't deliver. Now it's going to take weeks just to get my money back.

Do Not order here. Remember (Bernie Madoff)? They do the same thing. I was told it would be shipped same day, that morphed into 3 days until possible shipping which does not help you if you have a deadline. Once they get your money, they make excuses why it's not refunded - Until you basically tell them "The jig is up". Wait until it goes from pending to cleared, then file a dispute with your bank, you will be without your money for a week is the bottom line if you place an order here.

I got a good price for a set of spark plugs and they were shipped within a few days of ordering. My shipment got lost for a few days after it was on the way to my house but no deduction for this. I have no complaints for this vendor.

TERRIBLE COMPANY!!! Do not trust them to do business. They appear to be super security conscious when a customer is using a credit card and shipping to an address other than billing address. Meanwhile instead of alerting the customer of the concern, they charge the credit card and never send the part. I sent an e-mail and never received a reply. When you call to inquire about your shipment, they send you over to some overseas operator who attempts to interrogate you regarding shipping to an address other than billing. HELLO THIS IS AMERICA and it is not uncommon to ship to an address other than billing. And if this is such an issue why charge the credit card FIRST and then have the customer in suspense as to the arrival date of their merchandise! I have no problem with credit card security. However I do have an issue with POOR CUSTOMER SERVICE!!!

On November 12, 2016 I purchased a steering rack from Carparts.com for my 1992 Mazda Miata for $322.95. Upon returning my original part (which had been on the car for 24 years), I would be reimbursed $120.00 which I did. The steering rack (which came with a three-year guarantee for the part only) was put on my vehicle by a certified Mazda technician at the local Mazda dealership on 11/18/2016. A wheel alignment was also required after the rack was put on, for a total labor cost of $566.89 THE LEFT SEAL ON THE STEERING RACK BEGAN TO LEAK AFTER ONLY BEING ON THE VEHICLE FOR 3 MONTHS... I contacted Carparts.com and was told that another part would be sent as long as I returned the defective part. THEY WANTED ME TO PAY TO SHIP THEIR DEFECTIVE PART BACK TO THEM. After two phone calls, they agreed to pay for shipping their defective part back to them (cost to them $16.00).

I ordered a window regulator and motor assembly from them. The part arrived late. Even worse, when I attempted to return the part using their "SmartLabel", the Post Office said their label wasn't valid and I had to pay $18 to ship the part back! Steer clear of this company and shop elsewhere.

It's very amusing at how poor this company is doing that they have to stoop so low as to rig a system just to receive a sale. I Googled a "short ram intake system (with my car make and model)". I was happy to see under the "shopping" tab that Carparts.com was number two. I went to the part and examined the system more and Carparts reassured me by placing "this fits your vehicle (make and model). So me being naive, I purchased it. As soon as it got to my home I opened it and it says it ONLY fits a totally different car from mine. Even a different make and year. I read most of your reviews guys and you've convinced me to just purchase a new intake system online and just sell this bs that they sent me on eBay. At least I will attempt to get every single penny back instead of sending it back to those scammers. Beware of websites like this. They do not care about customers!

My vehicle broke on Friday morning. I ordered the parts I needed with my credit card online at 1:24pm. I noticed they are based in California, and I am as well so chose them to receive the parts faster. I know that's not guaranteed, but more likely than ordering from east coast. They finally processed my order Wednesday morning and sent me an email at 1:02am "My payment was approved." Really? You accepted my money? OK, I get that they couldn't get the order done Friday, and maybe busy, but what happened to Monday and Tuesday? Anyway... The parts are being shipped from Chesapeake, VA with a delivery date of 13 days from time of order. My ONLY advantage to ordering from them was I got to pay California sales tax that I could of avoided if ordered elsewhere. First time I've ever ordered from Carparts.com, and will be the last.

I ordered a hood for a 1995 Mustang. Their website had me enter the vehicle I needed parts for. Ordered the hood and box came for a 1993-1997 Ford Ranger hood called and could not get anyone that spoke English. They would not pay return shipping. Said I ordered the wrong part. The hood cost me 213.00 it will, cost me $303.00 to return. This company is ridiculous. Never buy from them. Why did I only pay $27 to ship to me but 300 to return. Now I am stuck, with a hood I cannot use. This company sucks!!!

If you make the mistake of ordering anything from this company, just know you have lost your money. You may never see your order. I am still waiting to get mine. I was told by the original salesperson that my order would ship on a Wednesday and that I would have a tracking number by end of day. When I did not receive a tracking number, I called back and eventually spoke with a supervisor who told me it hadn't shipped yet. A few days later I finally get a tracking number email to me. When I clicked on the tracking number to verify shipment, your head not yet been scanned in by FedEx as a pickup. I waited another day and then checked again, and still it has not been picked up by FedEx.

I was looking for a printed circuit board for the tail light of my Chrysler Cirrus. After drilling down through their online "catalog" I ordered the part indicated. When it arrived it was the wrong part. When I called to complain, they checked and said the part I received was the part I ordered. In a way, this is true because the part number I received was the same as the part number I ordered. It's just that their "catalog" sent me to the wrong part number to begin with. Since they said it was MY error they would not provide return shipping. They did eventually credit me with the cost of the part, but it cost me almost as much to send it back as the part cost. I will never order from them again and will tell everyone I know to avoid them at all cost.

Absolute garbage of a company, sadly I ordered my part and then read the reviews, mistake. After taking my wheel bearing off and trying to put the new one on I realized they sent me the wrong one, of course when I removed the old one I damaged it so I had to leave my ONLY car parked until I received it from another website. After talking to a representative and confirming they sent me the wrong part they said I'd still have to pay for shipping and handling ($30). Horrible company and hope they go bankrupt and have to close down. DO NOT ORDER FROM THIS WEBSITE.

I ordered a part from them, was charged for my part, but hadn't received any updates. I then contacted them to check on it. When I check on it they tell me the order was canceled without notification. When I ask them why they just say there was a glitch in the system. They then proceed to tell me if I still want to order this part to reorder it with a secure payment like PayPal. So I take it my original payment on my credit card was not secure. The charge is still showing on my account as well.

Ordered brakes for a 2002 4Runner. They sent me parts that were defective. The brake pads were totally gone after 10 miles. Demanded refund, CarParts.com told me they couldn't issue one due to the parts being drop shipped and that I had to call Power Stop. I called Power Stop, who told me I ordered the wrong parts and that CarParts.com would have to fix the issue. Called CarParts.com back, said they don't want to issue a refund because they can't confirm or deny any type of quality control for the parts they sell. Essentially told me that they don't care if they sell a customer junk parts.

I read other reviews and seen where others had complaints about Carpart.com. But I also noticed that their complaints are invalid because they're directing their complaints in the wrong direction. It's the same as blaming the waitress and not tipping her because your steak isn't cooked right. When the blame should go to the cook.

Don't trust the parts description on their website at all, there are huge blunders. I got a wrong part because they described it fits my car but when I got it was not made for my car type. I spent hours in a live chat sessions with an agent named Bryan, and it was a nightmare experience, he did not take any responsibility of their mistake.

I purchased a catalytic converter for my jeep compass. I ordered it over the phone because needed urgently to get faster shipping and come to find out I never received the part. Tracking said "delivered" but item was never found. Very dissatisfied.

I ordered a wheel hub from this company. I paid $100 labor to have it repaired on my car. A week later the car wouldn't come to a complete stop, I had to jam on the brake pedal. The part sent to me was defective. I called and they replaced it but I had to pay a "refundable" shipping fee for a new part. The new part came and I went back to the mechanic and got my wheel hub replaced. They informed me the new part was defective but they put it on because it was in better condition than the original part ordered. So I paid another $100 in labor.

I read many reviews prior to placing my order online. Most of the reviews had to do with customers received wrong items and the shipping cost for the returns. I ended up falling in the same trap... Only that in my case their customer service actually listened to me and realized it was their fault sending the wrong item. They eventually sent me the correct item and I did not have to mail back the wrong merchandise which would have been too costly. In my case, they came through by correcting their error. Double check with a live agent over the phone before placing an order with Carparts.

I ordered a 2009 Nissan Maxima rear Bumper. They sent me a 2014 Nissan Altima rear bumper. I asked "Could you send me what I ordered." I was told no and that I had to resend the bumper and pay for the shipping. Their mistake, True ripoff. Filing a complaint with the BBB ASAP.

Their website makes it sound like it's all good to return parts if you are not satisfied or if they are incorrect. WRONG. They made me wait on the phone, answer 21 questions regarding the part that was clearly wrong when I opened the box, made it sound like it was my fault because the picture of the part has 3 holes and the part I needed has two. Never mind the fact that I put in my car make year and exact model and specs. When I finally proved that it was their "catalog error", and mailed the part back, they tried to give me half the cost as my refund.

Ordered a replacement mirror on November 30. Despite a promise of shipping in two days, with an email notice of estimated arrival date, I heard nothing. Called on December 6; was told the delay was inexplicable, but the part was being mailed that day. Promised an email confirmation and estimated arrival. Decided to order the part from Amazon Prime. Amazon order received in twenty-four hours; installed one hour later. STILL have not heard from Carparts, much less received my order. NEVER AGAIN.

I ordered a Dashtop dash cover for my truck. The product I received had a crack dead center and what appeared to be a mark (dot) at that spot as though to identify the defect. When I contacted Carparts.com I was told I could pay to ship the product back to them and they would refund my money. I was also told it is not possible to replace the Dashtop dash cover as they no longer have the item in stock, though it is still showing as in stock and available for purchase on their website. Dashtop does have a limited lifetime warranty and I will attempt to contact the manufacturer next, though I'm not sure they will honor it for a product that arrived damaged from the supplier and it seems a bit unfair that I have to waste my one-time warranty replacement on a product that was noted as damaged before it ever shipped to me.

Purchased a replacement catalytic converter for my vehicle in August which the weld broke in November after putting less than 2000 miles on the car. Stock converter had over 75k miles before breaking. Called company and advised them of the issue and that I currently have it supported with coat hangers so that I can use the car to get to work and get my son to school. They advised that they would replace it under warranty however I need to either: A) send it back at my cost (which would leave me without my car for at least a week where I would not be able to get to work or get my son to school), or B) purchase a new one (which is approx. $350), and they would refund me once I returned the broken one.

The part finally came. I wouldn't trust their "usually arrives in 24-48 hours" that they put on their site. If you're in a hurry, I would look elsewhere. But if you can wait, the parts are quality.

Ordered the wrong part and paid 35.00 including shipping. Never used the part, opened and realized it was wrong. Returned to them and they refunded me 5.00! 30.00 paid for nothing. This company is horrible. You get what you pay for. Total rip offs.

I placed an order for an 02 Honda Civic left tail light replacement and saved $6 or so, as I saw it was cheaper than 1Aauto.com. Stupidly, as soon as I placed my order I became aware of how terrible the reviews for Carparts.com were. I immediately was skeptical of my order because I had not received a confirmation email in a timely manner. I went onto their website and contacted a representative through their online chat, and he kindly suggested that I check my spam inbox (which is where the email was).

This company charged my debit card for shipping a part, then sent 25 emails stating the part was out of stock and to call customer service. I called customer service to get refunded the shipping they had charged my debit card for shipping and told me they could not refund the shipping because the FedEx label was already printed. I asked them why they would pay for a shipping label of a part they are out of stock on. They said that was how their process worked.

I ordered a replacement A/C blower motor and received a coolant reservoir (!). Contacting Customer Service (in the Philippines), working first with the customer service rep, then his supervisor, I was informed CarParts.com's policy is that replacement parts are not shipped until the (wrong) part received is accepted back to the warehouse. And that expedited shipment of the new part would be at my expense. Poor policy leads to poor customer support. And my mistake? I didn't check this website, where a review of this company would have revealed a one-star rating. Shame on me. CarParts.com - in my experience (and many others, apparently), an inferior company to do business with.

Request for a call-back with a physical update goes unanswered. Automated tracking number proves that part doesn't reach the carrier until the third business day, effectively doubling the delivery time. Customer service seems to think this is acceptable performance. We think it's a wholly unsatisfactory arrangement for providing automotive parts where transportation and livelihoods are at stake. Deceptive Presentation of Terms, Slow Delivery, & Excuses...

DO NOT do business with these idiots. Their foreign call center help screwed up my order so bad it was pathetic. As of this writing my car distributor is still out of the car waiting for these morons to get it right. If I knew how to find them I would sue em. Whatever you do... DON'T BUY ANYTHING FROM THESE INCOMPETENT FOOLS.

This is a Horrible, Horrible company to deal with. I ordered a fuel tank. It got shipped to a town an hour away from me! After I called them they told me to coordinate with the person that got shipped to. Are you serious! So via email I found out the guy who received it sent it back to FedEx and it was returned to Carparts.com. Called again to get credit which was no problem the lady told me. Guess what - I never got that either. This company's call center is in India. Good luck getting someone that knows a little English. STAY AWAY FROM THIS COMPANY!

I ordered car parts from Parts Geek and Car Parts within minutes of each other on a Friday. I got confirmation that my order was processed and shipped by Parts Geek on Friday. I got the parts from Parts Geek on Monday. I just checked and I will not receive my parts from this lame company until next Tuesday. 8 days after I got the parts from Parts Geek. I buy many parts from Rock Auto also and they are excellent at processing and shipping. Do not do business with these clowns. They should not be in business. Check out all their negative reviews online. They are a disaster area.

I wanted 2 seats & a console for my Jeep. I used their online chat, so I would make sure to order what I needed to. The guy I was connected with online sent me the webpages to order from, so I did. When I received the order, the seats were a different color from the console. When I called to tell them the order was wrong, they wanted to charge me $200.00 to return to seats even though I told them I was ordering using the information they provided. Not only that, with the order I got 2 headlights that I didn't even order. After some arguing they sent me a return authorization & would charge me less for the return. What they didn't tell me is that I would not get full amount they billed my credit card returned. I will never ever order from carparts.com again.

My car was in need of a mass airflow sensor: a simple repair I needed it in my car as soon as possible so I gave in to their enormous overnight charge and they shipped it. It was within the proper FedEx center within the following day however they could not deliver it to me because they did not have my apartment number. I knew I had updated my Google forms to include it that day and double checked that my apartment number was included.

They sent me the wrong part for my 04 Sunfire. I went on their website and put in the exact car information in and it gave me a part for auto trans shift cable and I assumed it was correct because I didn't have the original out. I still needed to drive my car so I had to leave the part in for now. Well when I get the part I saw that it didn't match the original so I went back to their website and put the exact same car info in and it gives me a totally different cable that cost more and the pic matched the original. Like what the heck? This is ridiculous. So I went to fill out an RMA form and it kept error out. So I had to have someone in a chat session to do it for me because their piece of crap website doesn't work right and their part database is junk.

Cancelled order within 2 hours on a Saturday. Part was wrong for my car. Received cancellation email, part shows up today, had to get PayPal involved. They shorted me on the return, not allowing freight, they paid no attention to the fact the order was cancelled. DO NOT BUY FROM THIS COMPANY.

I'm not sure why there's so many negative reviews, but I have had the exact opposite experience from this company from the start, so I thought I'd share my thoughts. I needed coils, which run me $55 EACH at AutoZone and O'Reilly. I needed 8 of them (55 x 8 = 440 not including tax). I purchased all 8 from Carparts.com for $62 total. TOTAL! They fit perfectly, were in perfect shape, my car is driving good as new now. I also ordered an intake manifold, usually $350-$500, but I was able to buy it from them for $160 (including tax and shipping.) Both parts arrived 3 business days later.

I ordered a headlight assembly from Car Parts for my 2007 Chevy Impala. The price was lower than most companies I have dealt with. That should have been the clue - "you get what you pay for". They emailed me 7 hours after order and stated they could not ship to P.O. box. Well I am in the military and that's all that I have. They stated if I did not get back with them they would cancel. I immediately called them and some "Bubble gum" chewing girl on the line who could not spell or comprehend two words at a time. After jumping through hoops and loops. Finally got it correct. Then she asked if she could call my Credit Card company to verify payment, even though payment had already been taken out of my account and validated. I just got feed up and stated to her "Just cancel the order." She said she needed a reason. I stated "Bad Customer service" and she hung up on me. Needless to say I will never buy anything from this company again.

Ordered a part through their website for 2008 Volvo S80 T6. Got the part. Doesn't fit. Called them, spent a bunch of time on hold while they tried to figure out what the issue was because the website shows they have the part. I'd done everything right on my end. Turns out they only have the part for the S80 with the V8, not the T6 engine. The website is wrong. So I return the part for a "refund". Two weeks later I get my refund notice and they charged me a $9 restocking fee for sending back a part they screwed up on. Nice. That is cheap, petty, dishonest and rather pathetic. Won't do business with them again and won't recommend them.

Trying to return a product was like pulling teeth. After I shipped back the product, they dragged their feet in giving me a refund and insisted that not all the parts were in the container.

The website glitched when purchasing a car part. When I clicked to place my order, the website was redirected to the home page and I did not receive any confirmation that my information had been processed. Hours later, I received a confirmation email. I quickly called customer service to cancel my order and spoke with a representative who ensured me the order had been canceled and I would be refunded within a few business days. I already ordered the part from another website and you can imagine my surprise when 2 parts showed up. I did not get a refund and was still sent the part. I had to take time out my busy schedule to return the part back to the warehouse and wait for it to arrive for my refund. BEYOND DISSATISFIED and have never dealt with a more disorganized and unprofessional company.

I ordered a part for my truck through CarParts.com. Shipping seemed a little on the high side but still the overall price was "acceptable" . When I received a confirmation email, it listed the price of the part, the shipping charge PLUS an additional "handling" charge for the 2.8lb item. Tracking from FedEx showed "by end of day Thurs 5/26" ... Well, ok. I could have paid significantly more for 2 day air if I wanted it faster but then I'd be paying retail price for the Nissan part.

I received the wrong part. Called customer service. They verified they sent wrong part. Wanted me to pay return shipping, no reasoning with them. I will buy parts elsewhere. Would be nice to talk to someone who you can understand.

Placed an order with CarParts.com. Ordered 2 fenders for my car. With online orders I use prepaid cards due to the high rate of theft. Week and a half later still no fenders. Call them up they tell me since I used a prepaid card I can't verify my address and for security reasons they cannot send me the fenders. NEVER EVER DO BUSINESS WITH THIS PLACE EVER!!!

I had placed an order 8:00 AM ET. I had order incorrect part. When I called to cancel the order I got the message that they are on Pacific time, so I called back at 11:15 ET and talked to someone. He told me the part has been marked to ship in one of his warehouses in East Coast. It was very obvious that he was lying and he did not want to cancel the order. Part was not shipped yet and if he wanted he could have cancelled the order. By the way their shipping rates are horrible. This place did not save me money at all.

Don't waste your time with these people. Their call center is dreadful; they don't speak English; their technical knowledge is appalling; and they get your details wrong repeatedly. It took me an hour just to place an order for two simple parts, then 2 days later they said they were out of stock. So I reordered another part which they assured me was in stock, and 2 days later (I called them) they said it too was out of stock.

I ordered 2 parts from them. The first one I could tell it was wrong right away. It was claiming to be the exact fit for a 1999 jeep grand Cherokee tie rod suspended kit. It wasn't even close. So after 2 hours on the phone trying to make the person understand that they are selling the wrong part when they don't have any other part for it was ridiculous. Plus took over 3 weeks to get the money back on my card. I also bought a brake booster and looked at it and it seemed correct so I didn't bother it. Well after I got the money back from the 1st part I decided to put everything back on and take out the old brake booster and it was also the wrong part claiming to fit my jeep. So called them up and they said they won't take it back because it was over 30 days. Worst business I have ever dealt with.

Just RUN! This website is a scam. Their "specialists" know nothing and will make you order the wrong parts. Most of their parts are defective and cheap. The return policy is bull, it was their representative who told me to purchase the Spyder Halo lights and informed me it was compatible with my car but of course they weren't. I was then told I had to pay shipping to return all the WRONG parts when it wasn't even my fault! The radiator they sold me was crappy and I might have to return that too. Out of all the parts I ordered, they only got the A/C condenser right and it's working for NOW. I spent like $500 with them. Never again!

A full refund was given back after finally finding the first helpful customer service representative via e-mail response.

I googled dash cover for 2001 Dodge RAM several sites were displayed. I chose their site or a site that ultimately got me to their site. I looked up part putting my vehicle's info in, the site displayed my part giving description of part and what it fit. I placed it in basket and proceeded to check out where I paid with credit card. I received a cover for 68 Galaxy they will refund part but not pay for return shipping. I now will have $70.00 in shipping cost for a $118.00 part. When I asked for manager they would not send me to a manager. I will be 1.5 months to get my part if they are as slow as they were to send me the wrong part that was supposedly in stock! Very unhappy with no satisfaction from company. If you order make sure you talk to sales rep as the one I finally talked to order part sounded very competent unlike returns and service people who could barely understand english.

Lots of negative reviews read online about this site, which made me apprehensive about ordering. But the price was right, so I ordered a window regulator with motor on a Friday. It was delivered the following Wednesday. Perfect fit. The motor sounds different, but that's all. We'll see how long it lasts. No need to contact a customer service representative, so I can't speak on that. But based on my experience, I would order again.

Ordered a dash pad for my 97 Trans Am, the part was listed as IN STOCK with a est ship date of 3-4 days. After a week of no updates from their website I called them to get a update and now they tell me it will ship in 8 more days. That's a total of 14 days just to put the part. They said was in stock into a box and send it out. Also after talking to them they told me that the part that is list in clear English on their website as being IN STOCK is actually a part that is made to order by a third party that they have no control over.

I ordered my product. It took like 3 days to ship it. I made a mistake and put the wrong zip code on it. So I called FedEx to try and fix the issue. I received my package finally and the box had been broke open and taped back together. When I opened the box I was missing parts. I called carparts.com to tell them about the problem. They try and make it seem like it is my fault. They are now suppose to send me the missing parts but they do not email and let you know what is going on. So I sit with my parts that I cannot use and do not know whether I will ever be able too.

Ordered an antenna for my VW and it didn't work. Called to return it and the return department is in another country and could not understand the rep. They apparently have a script they keep repeating. Finally hung up because I was getting nowhere. Was able to do an online chat and email number was done and Federal Express label was emailed to me. That was on Feb 16. It is March 5 and still no refund. I have sent repeated emails and they never really reply to what I have written to they go round and round. If I had read the reviews would never have bought from them.

Bought fuel pump from them & it doesn't work properly. Vehicle still doesn't start right & now the fuel gauge is stuck on full of which that problem I didn't have before so it's actually made things worse than before I bought the part from them. I contacted them repeatedly about the problem & they just kept sending me bogus replies back & each time from a different representative. Then they finally told me to contact the warranty dept. Why should I have to contact the warranty dept if the part didn't work right from day one of receiving it?

Ordered a fuel sending unit for the gas tank. Carparts sent the wrong part, but I had to pay postage both ways even though it was their fault. I won't order from them again!

Ordered a package deal. Should have had 6 pieces in the order, but only has 4. Called foreign customer service and the woman has no clue what I was talking about and supposedly looking at my order on her computer. Then after a 10 minute hold she finally said "OK I see the problem". She said she would put the incomplete order in to the warehouse and it should be sent out in a couple of days. Well it's been 6 days and two calls to customer service and still can't get an answer whether I'm getting my parts or not, but they sure took my money. SORRY way to do business. Guess that's what American business has come - to take money and talk to a foreigner to get help.

It took two weeks to get my part, totally unacceptable. Car parts are not I think you can wait a long time for. Don't ever order anything from these morons. Their representatives barely speak English and have no clue what they are talking about. Stay away!

Ordered a fuel pump, on Thursday 2/18/2016. I paid for overnight shipping. Called Friday to check status of order. They said I will get my package on Monday? 4 days later!? Doesn't sound overnight? But was charged the premium price. After 35 mins on the phone, and 2 different associates, got a refund for the premium shipping, but still not getting my package until Monday! Going car-less until then. Pay a little more, and don't deal with this company. They just added to my frustration and inconvenience!

My son who is still a minor, saved his money from his minimum wage job and purchased a wheel hub for his car in January 2016. The wheel hub was the wrong one and he returned the wheel hub to carparts.com. On February 2nd 2016, a service rep from the Philipines called to tell my son that he was not getting a refund because the wheel hub had a scratch on it. I got on the phone and explained that we never even attempted to install the wheel hub because I knew it was the wrong part, as soon as the box was opened. I am positive we did not scratch this part. Sunshine said she would investigate the box from shipping and get back to me on the 4th of February.

If I could give a 0 star-rating on this company I would. I purchased front wheel hub assemblies from them a little over a year ago for my truck. Here I sit 13 months later and not ONE but BOTH of them are already grinding and need replaced. I contacted the company and was basically told that since the one-year warranty had expired (by ONE month), I am basically screwed. They did nothing to correct the situation. They've basically admitted that it's acceptable that their product is worthless and junk. I have only driven 8500 miles on these hubs, highway miles. Avoid this company at all costs.

Overcharging for shipping. $50 for a small part that weighs less than 1 pound and size is less than a square foot. Customer service was of no help, they are the worst.

I ordered a headlight assembly on Jan. 8, 2016 which you cannot order on Fri., Sat., or Sundays with them because it will not be processed until the following Tuesday. Then they do not give you any choice in shipping and do not tell you from the date of your order it will take 12 days to receive your part from the day you order it. Parts is not something you want to wait 12 days for. My son crashed his car and needed a headlight to drive at night and is unable to until I get the light. Thanks for nothing Carparts.com. I talked with customer service and all she did was tell me exactly what I explained to her, like I was talking to a wall. It must be something in the water, people are so dumb these days.

Placed my order for 3 parts (2 kits for my 1993 Jeep and a therm. sensor). I was charged the full amount of almost $300.00. To my surprise, my bank starts sending me updates for additional charges days later? I call the 1800 number listed, talk to their foreign customer service reps who tell me they charge individually as parts are shipped. That everything is technically pending. I had to inform them that if those charges are pending, the bank considers it a full charge and removes those funds from my account. Meaning I now have $600.00 out of my account instead of the $300.00 I AGREED TO.

The place is cheap for parts but the customer service is horrible! Please never ever ever order from this place. It will be a complete nightmare. I made the mistake and here I am writing a review like this and normally dont do things like this. Poor quality parts, horrible service, morons who respond to emails. Wouldnt let me cancel it minutes after ordering. Please do yourself a favor and pay extra money and go somewhere where you will pay a bit more but get better products and service.

I ordered a part on November 30, then they called me back the next day trying to charge me twice for it. I told them to cancel the entire order, they confirmed 3 times the order was canceled. But instead they still charged me by 3 times. So I called back and they told me there was no call of it being canceled. Then it came 2 weeks late. So I finally got to returns and they said they were going to refund me the FULL price, but instead they only gave me 1/3 of the price. And after being on the phone for almost an hour they gave me the FULL refund. And so I asked to talk to a supervisor and was told, and I quote, "Why". I told him I'd like to talk to the supervisor, he again asked why. So I threatened to call corporate and then he took my number, said a manager would call in 30 minutes, and it's been 45 minutes now. This is BS customer service. I'm never coming back and ordering from them again.

I never received an email with a tracking number. I've called them more than 5 times trying to find out where my package is. "We have to contact the warehouse and we will call you back" is all I've been told. Have I received a call back? NO. Today is the 13th and I still don't know where my package is, my car is still unfixed, and now I'm out of a job because I have no way to get around. I will be calling bright and early Monday morning to get a refund. I don't even want the damn thing anymore. This is ridiculous. I DO NOT recommend this website. I wish I had read reviews before I even ordered.

I needed a parts for my car and it was important for it to arrive this week. I ordered online last Wednesday after calling to make sure I could receive the parts in my time frame. I was assured that I could and actually had great service on the phone. I checked back in on Friday when I could see that my order had not yet shipped and the order tracker online said there was an issue. I was assured again that everything was fine and that the part was coming from Ford and would still arrive on time.

I ordered a hub for my Chevy blazer. The part was priced way better than O'Reilly's or Autozone and shipped on time. When the hub arrived it was damaged. The plug that goes to my 4wd was busted; it was just the plastic retainer clips and part of the housing that was damaged, but the broken pieces were wrapped oh so nicely in a bag and stuffed in next to the hub. There was zero damaged to the boxes that it was shipped in, which leads me to believe it was sent to me from the warehouse broken, that someone just stuffed the broken pieces into the box. I called customer service and they are giving me a refund for the part. Luckily I am skilled enough I can salvage the broken pieces from the old part, but that is besides the point. I would definitely not recommend this company to anyone.

All I wanted was to buy windshield wipers from my car and it's turned into such a headache. First of all, when you Google my car's make and model plus windshield wipers, you land on a carparts.com page that says the exact make and model. So those are the wipers I ordered. When they arrived they didn't fit, so I wanted to return them. First, the link to "request a return" in my order email doesn't work. Then, when you go to their site manually and "request a return" the form doesn't work either. So I had to call them - some foreign overseas office that was difficult to understand - and the lady tells me I ordered the wrong part and have to pay return shipping. When I go back to the product listing, it doesn't clarify that the wipers are only for the wagon version of my car until much later on the page, below where you add the product to your cart, etc. Wouldn't it make sense to put that right at the top of it were only for a certain body style?!

I had a hard time outfitting the new blades. I called Tim, he took the time to walk me through and I had everything in place in less than 10 minutes. I most certainly purchase from them again and look forward to a long and lasting relationship. GOOD JOB CARPARTS.COM.

I spoke with 3 people before ordering my part, it took 3 weeks to get here and was wrong. I called back they wanted me to pay for the new one and wait a very long time for a return to be processed. I also had to speak with the return department for a RA. It took 30 min after being hung up on by Ken in the returns department. I would never use them again!!!!

I bought a new wheel hub for my hmm sierra. I had part install perfectly. When I pulled out of the driveway about 20 ft. not even on the gas the whole wheel hub snaps off causing my truck to have a lot of damages. My spindle on my truck is now bent and also my caliper and my rim is damaged also. I call carparts.com. Their response "We can replace the part or refund you." Sad that I'm gonna have to get a lawyer to make them pay for the damages their part caused. Their parts are cheap and no good. Do not recommend them to no one. Keep your family safe and spend the extra money. Get the original parts.

I just Cancelled my order #** Covercraft Car Bra. I have placed this order on 18-Sep-2015. I first told the part will come in 2-7 days. Waited. 7 days passed, I called again. Now they said will be shipped on 10/27/1015. Come on, 39 days to Ship? Horrible, I think I will order from CarParts.com again.

Ordered parts two days ago and paid overnight shipping. Order placed at 1:06 p.m. and rep assured me it would ship that day. It did not. Called them back and they said order processes a day later. Hope the part works!

I placed an on-line order for a window regulator motor and requested next day delivery at the extra cost of $26.10. Because the order was received past the daily cut-off hour on Thursday, it would not process and ship until Friday with receipt expected instead on Monday. I received from the vendor an email stating that a Tracking Number had been created. No merchandise was received on Monday. So I contacted FedEx and was informed that, although the tracking number was in their system, the package was not in their possession.

I ordered a bumper for a Dodge Durango then discovered later that evening I didn't need that bumper so I contacted them the next before the purchase had gone thru and they refused to cancel the order and even expedited the shipping processes. This company has very shady business practices. Now I have to wait till the product arrives and pay to ship it back and a 10% restocking fee. I would not recommend this company to anyone.

Ordered a front passenger window regulator as ours had gone out and it was hottest part of summer. Got correct product on time, installed easily, worked fine. Well fast forward 8 months and it stops working like the previous one. I'm thinking how can a brand new part stop working within a year. So we searched around to see if anyone had similar problems having constantly replace a window regulator with the same make and model and nothing like what we experienced. We emailed customer service and they sent a replacement part but they wanted me to send back the defective product so they could see what went wrong. Luckily I hadn't thrown the crap away. Get to UPS to send it back and I had to pay for it. That is kind of aggravating considering the part didn't even last a full year. I guess we'll see how the replacement lasts.

My son was online looking for a part and had found it on Carparts.com. He was going to purchase the part and had put his card information in, his Grandpa found it cheaper, so he closed his phone. When he pulled the safari back up, it automatically submitted the order. I called immediately to cancel since it was an accident and was told that they would "try" to cancel the order, but it wasn't guaranteed. Got an email today that they were unable to cancel the order because it had already shipped. I have received no shipping information on the part, so I called customer service and was told that the order had already been shipped.

Customer service contacted me immediately after I left a review and is refunding my money. I appreciated the fast response and customer service was nice. Thanks.

Ordered a pair of rear air spring strut assembly units for a 2006 Lincoln Navigator. The rear driver side was found to be defective and the entire order had to be sent back per customer service instructions. Refund took 7-10 business days. A second order was placed for the same parts through carparts.com. Upon arrival it was found to have two rear passenger air spring strut assembly units. Now they tell me the part is out of stock. It has now been 40 days and the vehicle has still not been repaired. Worst experience ever.

I have ordered several parts from this company. On one occasion, the radiator which I ordered arrived cracked. A second order was shipped with the guarantee that it would fit my car (it didn't). On the third order, I ordered a tail light for a small car and received this massive tail light that was twice the size of the one for my car. When I called their customer line, the operator who was in the Philippines, was polite (almost mocking), but totally useless. She told me that the part I received was the right part and intimated that I had made the error in ordering. I will never do business with this company again and recommend that no one do business with them either.

I called after the order online went through without authorization wanting to cancel. They told me the order was shipped and that it could not be cancelled. I spoke to a supervisor who told me the order was packed and he will put a request to cancel and to callback. I called back and received no update so I spoke with the senior supervisor who stated that that the warehouse was closed and they cannot guarantee cancellation. They gave me 3 different stories and still haven't canceled my order.

I recently ordered parts for my '97 Jeep Wrangler. I called them up before placing my order to confirm the proper fit for my Jeep and they were very nice in completely answering all my questions. Everything arrived before expected and was exactly what I ordered. I'd definitely order from them again.

I selected a faster delivery option, and placed the order. Soon after they called me to verify my information, and told me I will receive my order on the following Monday, on May 11th. I didn't get it on that Monday, so next day I called back. I was told not to worry, they will ship it from a warehouse very soon, and just wait for the email confirming the shipping, and I will get a discount on the price also. On June 5th, one month since I have placed my order, contacted them again (I have Reference Number for this chat), and for the first time I was told that the parts are out of stock! I decided to cancel my order and I'm very disappointed with them. On the website and on the phone they never stated that this product is out of stock, I wouldn't bother to order if I know this.

I ordered three major parts to repair my sedan after a collision after which my wife asked if I had already ordered. When I replied that I had she showed me many bad reviews related to common complaints such as late shipping to more serious concerns such as receiving wrong items and being charged to return them. Needless to say I was concerned. So I watched my confirmation and shipping e-mails waiting for disaster to strike but my order went through without a hitch. The first two items shipped out and within one business day were picked up and put on a FedEx truck. The third and last item shipped out two days later.

I order a Brake Light switch on Thurs, May 28th, through their "chat" sales dept. I need the part ASAP and asked the sales rep (**) if it was possible to ship overnight and receive the part on Fri, May 29th. He assured me that Carparts.com would be able to do that and could request overnight shipping when I checked out. He even stayed on the chat line to verify they got the order and would ship so I would have it on Fri, May 29th...

Ordered part 8 am. Tried to cancel it at 8:30 am. Got an email around noon which said the warehouse was unable to stop shipment and it was already on the way. Which is a flat lie. Now I'll have to pay the return shipping plus 10% restock fee and wait 30 days for refund. I'll probably just sell it on Craigslist and cut my losses.

I order a part for my 2006 Mazda. I order online. I had no problems at all. I got it in 3 days. It fit perfectly. No problems. I'm going to order from them again.

The shortest version of this story is that the company DOES NOT care about its customers. I made a purchase on TUESDAY, 4/14/2015 that was being shipped from Virginia (I live in Michigan). I received a tracking number from FedEx that same day. Friday, 4/17/2015 rolls around and there has not been ANY progress with the shipment. I call FedEx who tells me they don't even have my part. I call carparts.com where the service rep wasn't very helpful and very unaware. I tell her that I need to know the status ASAP so I can decide whether or not to purchase elsewhere and have overnighted if necessary. I was told she had to call me back but she didn't call back until it was too late in the day for me to order overnight shipping elsewhere, then refused to refund me stating that my part had already shipped!

After installation of the first headlight, the turn signal indicator in the car would go on and off at a fast speed, so I checked to see if the turn signal was working properly on the headlight itself. It was not. I thought maybe the new turn signal socket provided may have been defective, so I swapped it with the old socket. This solved the problem. The other headlight assembly also had the same problem. Again, using my old turn signal socket, the problem was solved. Although, it may be possible that they are both defective due to some sort of manufacturing glitch, it could also be a problem of incompatibility for certain models.

Carparts.com is a fraud. There is no RETURN address or a REAL phone number. All they have is an automated number for you to leave a message and they will never call you back. There is NO real contact information from them whatsoever.

After our business was concluded, CarParts.com began to send numerous emails. Mostly advertising and marketing materials, influencing me to buy more parts from them. The 'unsubscribe' link had no effect, it just kept coming. Calling customer service did not help. The toll-free number is routed to their Asian call center where the CSR's can't speak English well. When they do speak they are consistently speaking over you and they refuse to listen to the customer. There is a lot of room for improvement with CarParts.com customer service.

I placed an order for several parts for a 1994 Mercury Cougar and the box that one arrived in was for a toyota corolla. I have now spent two days, over 4 hours and spoken with 12 people trying to get the RMA to return the parts and they want ME to pay the return shipping. I double and even triple checked with their person in the chat platform that I was order the correct parts for my car. I don't think I should have to pay the return shipping as I am already out the shipping to have it sent here and they made the mistake, not me.

I ordered an Infiniti g-35 replacement fender. I made sure I selected the correct item. I even took a picture before buying it. When the package arrived 4 days late from the scheduled arrival, I was amazed that the item they sent was for wn 03-06 Infiniti g-35 fender. So I called their customer service, asking them why they sent the wrong item and they had the nerve to say it was my fault and that the item number I tell them does not exist!

Order a part and paid the extra money for the next day shipping. I didn't receive the part until a full 5 days later. I called customer service hoping to get the difference back from overnight shipping and standard. They refused to do anything.

I placed an order with carparts.com for a set of headlights for my truck, I had electrical problems and had the driver side light was not working, so it was important that I replace them ASAP. I received my order about a week later. I brought the packages (Unopened) to my mechanic the next day and when we opened the box, both headlights were damaged and unable to be mounted on my truck. I called the customer service number and advised them of the situation. The woman I spoke with had to ask me at least 4 times what the problem was. After she found my order she let me know that she had processed the replacement parts and they would be sent out in the same time frame as the first shipment (I would of appreciated an expedited shipment in a sign of good faith).

I don't know if I just got lucky, but my experience was much different than most on here. I ordered two parts. They were the lowest price I found anywhere online, or in stores. My parts did come in two shipments, with one item arriving 4 days after ordering, and the second arrived a week after I ordered; this was with the standard shipping method/speed (they note on the site that items may come in separate shipments, so this was not a surprise to me). So, I can't attest to how efficient they are with overnight or next day...

I ordered a clutch fan for my trailblazer. The part took just under nine days to arrive and it arrived broken. Called the company and was told they would ship a replacement and was told that I would only have to ship back the damaged one if I received An email requesting to. I'm thinking great.

For the most part, CarParts does a good job with the right parts and shipping. However, customer service for warranty needs help. The problem is that warranty is open M-F. If you need warranty replacement on the weekend, the agents will take the order and have you call in Monday to warranty to have the charges reversed. Warranty line certainly will help, but my case they credited the wrong order # and credited a lesser amount. Here starts the problem, in that they don't have a billing/credit department, so the agents don't know what to do. Ask for supervisor? Well I did, was told the first time to return the warranty part to get credit, which makes no sense short of it takes care of the problem on their end but leaves you without the warranty replacement. Hopefully CarParts will see this review - suggest that they setup a Customer Advocate Team, like so many other companies have.

I ordered a Heartthrob Deep Tone Dual Exhaust Kit (part # 1007090) for my 2008 Ford F150 and it was about $40 cheaper than any other website. The part surprisingly arrived at my door step in only 4 business days. The kit fit perfectly and was exactly as advertised. I love the new exhaust kit. It was cheap and it is the best sounded kit that I have ever heard on a truck. I would recommend this company to anyone and the exhaust kit as well. Great product and great website in my experience. Thanks.

I paid an insane price of shipping to get my part overnight. Well come to find out it's sitting in my city 2 days later with a missing apt number, so result, I'm still waiting on my part 6 days later, and they put a restriction on part so I couldn't even go to UPS and pick up my part. Thirty-dollar charge for overnight, their cure for their mistake was a $6.95 refund on shipping which I never received, and they are charging me $27.95 for regular ground shipping for a hose. INSANE!!! I paid 31 dollars before for 2-19 tires to be delivered. Where do they come up with these prices? Whenever you deal with a Middle Eastern call center for a company, be sure it raises red flags. You will get nowhere.

I ordered a window motor from carparts.com on july 21, 2014 and received it on Oct.10 nearly 3 months later. During this time the company was of no help after many emails. I called every post office looking for my package with no luck. When I did receive the package I had given up. Company wouldn't help, give me a refund or send another part. The part is used when supposed to be new and after searching the parts number on the part I found it goes to a lincoln towncar. The pic I have is the part I received and clearly you can read the parts number. I believe this co is a joke and a scam. They figure cheap parts people wont hassle too much over 20 to 30 bucks so they get pure profit.

I searched their site for a rear bumper cover. The search came back with one match. I was not paying close enough attention and ordered the part. Their match for a rear bumper cover was a front bumper cover. I asked them to allow me to use their shipping account to return the item with me paying the shipping cost. I did this because without the shipping discount they receive the shipping cost was more than the part cost. They agreed by email and when I called to finalize they said this was not possible. Their customer service was horrible to deal with.

They shipped the wrong part. The part I ordered is on the right. The part they shipped is on the left. And it is starting to look like they do that on purpose. They seriously overcharge on shipping, ship the wrong part, make it difficult to get a refund and try to get us to pay for return shipping with restocking fees for their "error". They never actually have to sell anything to get a <10% return on their inventory. Phone calls are shunted to an overseas call center. Email to their customer service gets bounced as undeliverable! This is not acceptable. I'm thinking about taking them to court. Aloha.

I ordered a part on 8/31/2014. Moments later, my son drew my attention to the bad reviews people have written about this company. I read the reviews and cancelled my order - same day. I got the confirmation of cancellation. Two days later I received another email, in which they wanted me to receive the order, call for an RMA and ship back the part. I simply refused to accept the parcel - now they don't want to refund my money. Holding on to customers money is their way of improving the cash flow, and RMA scandal is to dissuade you from returning the part. BAD, BAD, BAD COMPANY. I strongly recommend that "DO NOT "EVER" DO ANY BUSINESS WITH THEM." It will be a miserable experience and you will NEVER get your money back. Some law firm should look at class action; there are a lot of customers who suffered at their hands.

I ordered a new radiator for my car. This was the first and last time I will ever do business with this company. They first shipped me the wrong part - not a big deal it happens. They then told me that it was my fault and that I ordered the wrong part. This is horse **. I know I order the right one. I even double checked it. I then said I needed to return the wrong part and like all the other posts I now get to pay the shipping costs back and a 10% restocking fee because of their mistake. Be very careful with this company. They will cheat the hell out of you and your pockets.

This site puts things on eBay and when you win the bid and pay for the item, magically, they never have the stuff in stock. Then it's hard to get your money back and they send half the product out to you.

I just checked the site again, after I was contacted by the customer service department that my survey review was incorrect and I was wrong. I checked again and every Coolant reservoir on carparts.com for a 2002 Ford Taurus is incorrect for my make and model. I even used my VIN and was given OE 1F1Z8A080AA, when the OE is 1F128A080AA, it should be 2 not Z. IN FACT doing a search on carparts.com for OE 1F128A080AA shows NO results: An exact match couldn't be found for your 2002 Ford Taurus SE 6 Cyl 3.0L 1F128A080AA.

Indeed this company will ship you wrong parts and then you'll have to pay for their mistake by paying returned shipping and re-stocking fee. They are half way scammers and they do not use PayPal which is a big hint for other customers to be aware!

When I received the Mann cabin filter it was too small for the frame and unusable. I contacted customer service and promptly got an email with the details of returning the product. As it was not clear that the vendor would pay for the return shipping I phoned them and was told it was my error and I should have checked the measurements of the filter. Nowhere on the order form was there any word about customer must check the measurements. There was a statement that the filter fits the 2006 Acura CSX. They did not listen to me and said I was therefore responsible to pay return shipping. This is for trusting them unduly when they said it would fit the car. I will not pay a penny to deal with this company and have wasted $45.00. I hope this warning will help others to beware of CarParts.com.

Carparts.com I think Premeditates Shipping wrong parts out so you can send them back. The reason behind it I think is so they will make a few dollars off of each customer. Between their Prices, you and the Local Post office, they are gaining cash somewhere. I think they're running an illegal operation VIA IMMIGRANTS.

I placed an order for two hoses and a radiator through carparts.com online. I never received an order number or confirmation email stating order status or tracking information. My bank showed a pending charge for the full order amount and a second charge for a lesser amount. I called after two days and requested an order cancellation. I was told that one hose had already been processed and shipped and therefore I could only cancel the other hose and radiator. That was the explanation of the lesser charge on my account. I was also told I would receive a cancellation email to confirm cancelling the other two items.

Terrible experience with Carparts.com and will never use them again. I put my vehicle in with the correct front bumper cover, I know this as I had to make sure that all of the light lined up properly. They sent me the wrong cover and told me I ordered the wrong one. I used their car finder program and all and they said that they would take it back. I paid $46.00 for the part plus $49.00 shipping and handling. When I told them it needed to be returned, they wanted me to pay for the shipping, and additional $49.00 to return it, and they would then credit my card back $46.00...

I have placed an order with CarParts.com and never received the product. Each time I called I was told that my order would be shipped in 24 to 48 hours. After 10 days there was no shipment and continued to be told it would take 24 to 48 hours. This company appears to have no inventory of their own and only provides a storefront with people answering phones and reading from a script stating 24 to 48 hours. Even cancelling the order that they cannot fill is a problem for them. Buyer beware, stay away from this company!

This place has the wrong parts pictured and won't take refunds and anything. I sell cars for a living and would never do business with this company again!! BUYER BEWARE. YOU WILL NOT RECEIVE WHAT YOU ORDER!!!

I purchase a headlight in November and found it defective. A second was shipped to me in December. Due to holidays and schedule issues with my mechanic, it took until mid-January to install. When I went in weeks later for a state inspection, I was told the headlight was pointing too far down and could not be inspected or adjusted by the normal adjustment screw due to either defect of the screw or what appeared to be excess plastic pinching the light housing inside the assembly. When I contacted CarParts.com in mid-February, they said a new part would ship. Several weeks later in March I called to find out why I had not received. Was told that I had gone past the 60-day return policy. This is ridiculous having received 2 defective parts. The customer service agent and manager were not concerned with making this right, only continuing to state the 60-day rule over and over. Buyer beware.

I used this website to order a bumper cover and used my PayPal account. I went on the site and ordered according to make and model. It showed that the product WAS available and was added to my cart. I gave the info needed to process my order and the money was removed from my account. When I contacted the customer service for Carparts.com, they could not even tell if they had that part or not. I went back on the site and put the order id# in to see the status of order. I could see that a refund to me was pending and that I had not even received a courtesy email or phone call letting me know this. They did not have a problem taking my money out of my account but it is going to take almost a week to get it back. I just think that if I had not stayed on top of tracking the order, I would have been out of my money and the bumper. I do not recommend this site!

Carparts.com has piss poor customer service. Four weeks getting part, then sent wrong part, then then try to jack you around by avoiding the issues and want you to pay for returning part. After I lost money on repair job, ** company cheap ** parts will get refund through courts and more. This company a bait and switch company and they commit internet fraud and thief. Will be posting this all over internet, BBB and Consumer Affairs.