CarParts.com Reviews

Don't order from here! 0 and I mean ZERO customer service. Only uses a chat bot. Parts break almost immediately. TEMU has better quality parts and service. Their delivery service is in a foreign language and cannot be accessed to track orders.

I never received my package even though the tracking shows it was delivered. I checked around my property and with neighbors and nothing turned up. What makes this worse is that it feels like the company created a shipping label without actually sending the item. The tracking number looked legitimate and showed delivery, but no package ever arrived. My order number was **.

Ordered a catalytic converter. Was the perfect one for Colorado standards. Perfect fit on my vehicle, 1 day ahead of schedule. Thanks for doing your job professionally.

Great service! I am an 85 year-old lady trying to help a neighbor who had a check engine light on. After we took it to AutoZone and got it diagnosed, the part was too expensive for him to buy as he is on limited income. I googled the name of the part and carparts.com came up. It was 1/3 of the cost that AutoZone quoted. I ordered it and had it in less than four days. I had a friend install it, and the part fit perfectly as I was told it would. Problem solved!!

STAY AWAY. Bought a brake pad set with rotors a year ago. Only drove the car about 3k miles and started making noise. Got it covered by warranty and the new ones they sent me ended up overheating the same night from normal driving, I thought it was outside that smelt bad but as I got home the brake pads were smoking, glazing and became a bit harder to brake, if I continued to drive on then they would of sent me to a ditch. Brake pads and rotors can get expensive but it's not worth the risk. Also when I try to put a review just like this one on their website, it's automatically deleted!!. STAY AWAY. Manufacturer KIT-080621-640. ALSO they claim it's ceramic. They're not, they are organic brake pads.

Made a purchase for $167 and had to return for personal reasons and they will only be crediting me back $87. Disgusting company. They have lost a good customer. Would not recommend to anybody.

I was able to reach out to customer service through Instagram and they did offer me a refund to the second part that I bought so there’s that. I appreciate the fact that they refunded at least one of the parts especially when they were so set against it in the beginning.

Ordered ball joints for my truck and was able to work on my truck 30+ days later because I was busy with work. Saw that it’s the wrong parts because it was made for 2wd and my truck is a 4wd. I explained my situation and requested a refund or store credit and they refused. I checked my invoice and it didn’t say if it’s for 2wd or 4wd anywhere. Their service cannot be trusted, period.

Terrible and untrustworthy company. Site is clean and easy to use, that’s it. Ordered brake parts and not all came in. I was billed, then they cancelled parts of the order leaving me stuck. They reversed the charges citing out of stock. When I pushed, they suddenly had the parts and asked that I resubmit the order. When I went in, prices were higher and I would have had to pay shipping again. Needless to say, I did not order the parts again. They gave me quite the runaround.

I was totally deceived and lied to from the time that I searched for a specific part for my personal vehicle; which I was told I would receive on Monday, January 19, 2026 both on the product and by the sales person and guaranteed. That is, until after I paid for it using my bank card. That's when I was slammed with email saying it would be here on Thursday, January 22. Then it went to Friday!!!

I bought parts for a Scion XB that my wife hit a deer with. It wasn't worth paying a shop to fix so I bought parts from CarParts.com and it got here quickly and fit like OEM. Kudos to them! I saved a bunch of time and money.

I ordered a side view mirror that did not come with a backing plate to connect the mirror onto the car. Upon return it took awhile to get the "refund" (14 days) which was short $21. They do not refund the shipping you paid for on both ends nor did they refund the full tax collected at purchase. I advise not to take the gamble purchasing with them.

They lie to the customer. I ordered a part that said pay now receive by the 5th. It’s now the 6th I have an upset customer and have to take a pay cut. They are terrible. They keep saying eta say this and that but before I pressed order it said I will receive the 5th.

Fraudulent listings/sale. I have reported them to the FTC for listing part numbers RB90-303 and RB90-301 LEAF SPRINGS at sale pricing but sending DOR90301 and DOR90303. They were two separate orders so no way it was a fluke. CARPARTS.COM is ripping customers off by drawing them in with sale pricing and sending the wrong parts. DO NOT ORDER FROM CARPARTS unless you're ok losing money.

Purchased a hood from Carparts on 12/17. Was told that I would receive the hood by 12/19. When I got tracking information for the hood, I was surprised to see that the estimated delivery date was 12/23, NOT 12/19 as promised. I immediately reached out to Carparts to ask why I wasn't going to get the hood on the date it was promised. I did not get an explanation, only an excuse that they don't control the shipping company, but that they would refund me half of my $200 shipping cost for the inconvenience. I told them that I wanted the refund but that if they could stop the shipment I wanted them to do that, as well. They told me I could return the hood after it was delivered.

After ordering from them for years without issue, I received and tried to return a damaged fender. The fender was packaged in a flimsy box that could not have reached me undamaged. The return required that I contact a third party for resolution. The third party (Extend) is a scam. They messaged me that they had refunded me, but no refund was ever done. I believe that CarParts.com knowingly sends customers to the third-party scam for refunds so that they do not have to honor their refund policy.

Paid for overnight shipping as I really needed what I ordered. Took 3 days to ship which is fine due to holiday, but then go to track my order and see it was not coming for 3 days because it was shipped standard. When I reached out they said "Sorry for the delay. We appreciate your patience." Never again will I order anything from them and I am without a car thanks to these bozos.

This web site is not good. They send the incorrect part then make it impossible to return to get your money back. Don't order from this web site. It's awful and the customer service is of no help. They don't care about having return customers. Their 30 day return policy is a joke especially since the website doesn't let you process the return. The Better Business Bureau has many complaints on this company. Take your business elsewhere. They sell junk.

I placed an order on Nov 30 and I have been waiting for my package to arrive. Today my package according to the email it arrived well. My cameras doesn't pick the mail man or anyone dropping or picking up the package. My mother-in-law is there 24-7 and here I'm with no package after waiting for 8 days.

Recently ordered several parts from CarParts.com. The parts received were damaged. Notified customer service after submitting claim through the automated system to no avail. Finally talked to a CSR and the discussion was fruitless. You have to check the fine details or you are screwed. I should have known better than to go through with the order when my credit card "alerted" to this purchase. I trusted the site. My biggest mistake. Never again will I order from this company. Maybe your experience will be better.

Just ordered a mirror assembly. It arrived six days late. Upon install, the electric clip to attach the motor assembly did not fit the attachment clip from the other side. I provided the VIN from my car to match the part. If you are looking for a frustrating experience, you've found the right place.

Recently ordered several parts from CarParts.com. The parts received were damaged. Notified customer service after submitting claim through the automated system to no avail. Finally talked to a CSR and the discussion was fruitless. This is the First and Last time I will use carparts.com for ordering parts. You have to check the fine details or you are screwed. I should have known better than to go through with the order when my credit card "alerted" to this purchase. I trusted the site. My biggest mistake. Never again will I order from this company. Maybe your experience will be better.

You should avoid doing business with them. If they ship you a damaged part. They refuse to replace or refund your item. 30 day return policy is a lie. Buy through EBay. Actually get no hassle returns.

CarParts has lost all my business. I will never buy any product from them, even if they are the only company who has what I need. They are rude and unreasonable when it comes to returning or even exchanging parts. They often send you the wrong parts but will never admit their mistake. They don't listen to you, but rather talk over you and make excuses. I'm done dealing with this inferior, poorly run company.

False advertising on shipping, you order, look at estimated shipping time, I order on 13th they said it be here the 15, now it's the 21st. THE only reason I order from CarParts was they advertised parts would here by the15th, STOP USING QUICK SHIPPING DATES TO LURE PEOPLE IN, then it 7 days later your order show up.

First time ordering from Car Parts worst mistake ever. They guarantee part to fit but l was sent the wrong size part and since it past 30 days they refused to give me a refund. L was in hospital. When I got out, tried to get part installed. Therefore l had to spend more money to buy the part locally...They refused to own up to their mistake, tried to give me a 10 percent coupon. l will never order from them again...Think twice

Nothing like talking to customer support where English is their second language. I could not understand what he was saying and asked him several times to repeat what he said and point blank said I did not understand what he was saying! Not his fault of course. It’s the company’s fault! Now add they sent the incorrect light bulbs for my new headlights and I hope no one orders from them!! Shame on them!

I ordered a mirror which I required in a timely manner and when I saw it sitting in the warehouse 3 days after order I requested cancellation, so customer service waited 2 days, when they shipped it, to respond they couldn’t cancel it now. The return instructions are almost threatening, to use their label or possibly wait months for refund “if they can find the part”. I used their label and the extra shipping box they required. They also waited until the part shipped to inform me it wasn’t what I ordered but another brand, so I was refunded $20 less than I paid, and I think they use shipping as revenue. Terrible company. Stay far away.

If I could give zero stars, I would. They advertise guaranteed fit, that’s a lie. When ordering my struts, I verified through their site the parts would fit my Honda accord. They also advertise fast shipping, they use Fed Ex, and it took a week, (was supposed to be 3 days), to receive 3 of the 4 struts. I had to call back and ask for a replacement on the strut I didn’t receive. I was told they would ship it fast bc of my lost item. Took another week to receive that struts. I trusted their site to have guaranteed figment. I was wrong for trusting them.

I ordered an upper control arm for my Ford Ranger. Carparts sent me the wrong part. I could not file a return for almost three weeks because it never showed up in my order history. Back and forth with emails, they were useless. Finally it showed up, and I filed for return. They never sent me the final return notice. After more emails, they tell me, 30 day return is up. They won't accept return, even though I've been going back and forth since day one. Absolute joke. Highly recommend avoiding this site.

Carparts.com sent me 4 rotors that did not fit my truck. They have a "guaranteed to fit" promise. When I received the parts I scheduled appt. with my mechanic. He took the 4 wheel off and discovered the rotors do not fit my vehicle. The next day it tried to return the rotors, but it was about 3 days over the 30 return limit. They should honor the "guaranteed to fit" promise. If I just wanted to return the items for no reason but to return them, I can understand not taking them back. When they send the wrong items it should be returnable. I will never buy from carparts.com again. They just lost a 20+ year customer. Don't trust them. Sometimes, thing can't always work within their 30 day window.

I finally received the parts but suggested to them they find a different delivery service that takes photos of proof of delivery and is honest about actual delivery date. These packages arrived 4 days after they claimed they were delivered.

They sucker you in with the “Purchase in the next 12 hours to get it the next couple of days” tactic while charging you a hefty shipping fee. You’re lucky to receive anything 5-7 days later after they ship with the slowest USPS option available. Could be considered false advertisement. They also send you a message after your purchase stating that they are sending you items that you ordered with a different brand name on them from what you originally think you’re ordering (more than likely Chinese junk). Also could be considered false advertisement.

I ordered a replacement headlight for my 2017 Subaru Crosstrek. Instead of sending me the headlight, CarParts.com sent me a fog lamp trim. They refused to refund or exchange the part since it has been longer than 30 days. They screwed up and are hiding behind their 30 day exchange policy.

Purchased fenders for my Civic, both arrived damaged! They took several days to get back to me, only to tell me that they would not exchange or refund! Never buying from this place again! Buyer beware!

I ordered new brakes for my VW. We ended up getting rid of the vehicle before the brakes arrived, so I am attempting to return them. They are still sealed in the boxes they shipped them to me. I paid $466 for the brakes, and they are only willing to give me 250 in return plus I have to pay for shipping to send them back. Another 60 bucks or so. I understand a restocking fee, but 45% restocking fee is crazy and robbery. They say they will send you a label and take it out of your refund. I have tried to reach out to get the return label via email, call and chat. Email gets no response. Phone and chat you just wait on hold for 30-45 minutes. After 45 minutes I leave. So, I can't get a return label from them. Horrible customer service and overall rip off.

Horrible experience. I purchased a set of headlights & corner light & they send me two passenger corner lights & would not make it right by sending me a driver corner light. Won’t be purchasing anything from them.

Hi I'm a customer for several different CarParts.com. I have received my parts but however I never use them because they are defective. I have return 2 different orders I purchased and emailed them the receipt for the returns. It's been 3weeks. I haven't received my refunds. I strongly believe that the owner of carparts should be investigated all car parts due to I am still waited on my refunds and I have received them talking about there are having system issues with their computers. They are liars. I recon that something need to be done immediately or I will be call my lawyer to sue carparts for non refundable and I never use the parts. I don't know what's the hold up. People be careful.

They are clearly representing as an American based company but too many "practices" & verbiage they use not including how can they process an order when they have your credit card information & email & everything else, but on the invoice they don't spell your very easy name correctly? They are not in US & it's a front for a NON American based COMPANY. Go to BBB & see all the complaints in just a 3 year time frame, with barely 10% ever closed.... Something's not right here.... Actually a lot isn't right here. They also try to automatically UPSELL for a warranty & expedited shipping & that's a JOKE when they can't spell or copy your last name correctly. Thankfully we used a card we know will IF parts not received or correct, charge them back. They are NOT A US BASED company., Just USING A US Based ADDRESS! BEWARE.

CarParts sent me the wrong part. It does not fit. The Return Process is a nightmare. They want you to wait 2 days after you submit a return request for the "next Step" in the process. I can't get a return label. If you call the customer service number, you will either be put on hold forever, or will receive busy signals. Communications suck. Customer service sucks. DO NOT do business with this company.

I purchased 2 parts from Carparts.com. I put my home address in for shipping and billing. They charged me $25 for shipping. The first part was delivered but not to my house. I tracked down where the item was shipped to and went to this address and was able to retrieve the part. The homeowner was very nice and I told her that I was probably going to get another part shipped to her address. I then contacted car parts website and on the chat help I explained the problem and that I wanted my shipping charges back. The computer told me that they could only refund me $10. Unacceptable. Their website enters a different address if it cannot find your address. Terrible customer service and inflexible customer service. I don’t recommend this company for your car parts

I bought a catalytic converter from CarParts.com because they advertised a warranty. That warranty was the main reason I trusted them and spent my money here. Unfortunately, when the part failed, the warranty turned into nothing but excuses and runaround. The converter broke at the neck and started leaking badly, making my car sound terrible. There was no accident, no road damage, no poor installation as they claimed in their response. The part was correctly installed and should have lasted years — instead it failed way too soon.

We ordered parts and our card was charged, the following day we noticed there was a new charge on the card from them that was not authorized. When we called to ask they said that the parts are all coming from different places so they voided the 1st charge of 473.00 and they were changing all separate except the money for the 1st initial charge does not go back into the account for a couple of days so now we are being charged 473.00 twice and account has gone negative and all they have to say is oh I'm sorry, NEVER AGAIN will we order from them. I would rather pay a little more money and not have my account all messed up without them even saying a word to us. It is not my fault the parts are coming from multiple locations and now they have to pay each one separately.

I was sent a defective part. I was offered a replacement by what appeared to be an AI response. I have waited 9 days and nothing. Their email is full, and I waited forever to get a chat, which said higher than normal volume. I believe, based on my experience, CarParts.com is a scam.

Almost immediately after placing my order, I received an email saying they were switching out the brand of one of my parts to JC Whitney. If I would have wanted JC Whitney parts, I would have shopped at JC Whitney. Also, the website claimed that if it ordered within the next 1 hour and 47 minutes, I would have the items within a certain timeframe. As the tracking information rolled in, NOT A SINGLE PART would arrive within the promised timeframe even though I was charged almost $100 for shipping. I will definitely never shop here again and I strongly encourage others to think twice.

Great price, great quality and fast shipping. Solved the problem that other brand parts wouldn't. 2010 Mazda 6, intake manifold runner control valve solenoids. I have nothing bad to say about the seller or the product. I HIGHLY recommend doing business with CARPARTS.COM. A++++.

I do not recommend buying from this site. I bought 2 pieces and only 1 arrived. I spent more than 1 month claiming my money and they kept telling me that the problem was with FedEx, or that I should extend the shipping protector, and nothing about my money until I got really annoyed and in every claim I sent evidence of every action I took, even from the chats because I called and never got in touch with anyone. The emails only said they had a lot of message volume and that i should wait or call, and I called and nothing. The only thing that worked was the chat on the platform and after more than 5 times. This is my experience, it doesn't have to be yours. But I will not buy again.

I ordered and paid for my parts on July 16. They were supposed to arrive on July 21 but didn't. Instead I got an email that said "CarParts.com has experienced a delay in shipping, and they are currently working to rectify it." I got many emails like this and the last one on Aug 6. I want to know where my order is and who is the shipper. There's no way to contact a live person!

The insurance is a waste of your money and time. Bought over 300 in parts, only received half and NO cared I lost with the insurance. Wished I could show my pictures of damages. No help, they only wanted a police report two weeks later. I lose so will you!! Called many times, no one gave a shit!

So I ordered a Front Grille for a Dodge Charger scat last week and received the wrong part today. I basically waited 2 extra days for a wrong part. How do you mix parts up? Do you not check to make sure it's the right part before packing it?

Their listing in misleading and untrustful. I ordered and paid for part they have listed on July 21st. They did charge my PayPal account (immediately!) just to send an e mail canceling my order 2 days later. "Sorry out of stock". Really? This kind of behavior initiated in covid time by some vendors, where they would list in original low price just to cancel your order once they find out the prices has gone up by some other venders, a shameful (if not illegal) business practice. They have refused refund after canceling order and refused to respond to emails. Eventually I had to file claim through PayPal to get my refund.

I ordered a part for my car. It came. I got in a bad accident that totaled my car before I had a chance to install the part. Because I called in over 30 days past the order (dealing with the accident aftermath), they would not allow the return after dragging me along for weeks. Also, if you call support, the call will drop every time (4/4 times for me), which is frustrating. Very shortsighted thinking and policy - They will lose hundreds or thousands of dollars from me (and others I talk to) over a $50 part. Order ** if you care to look into it, Carparts.com.

CarParts.com lists their parts cheap, but they rip you off on shipping. I bought an oil filter for 4.99 and with shipping it was 19.33, I bought a PCV valve for 14.00 and with shipping it was 29.00, I also bought an air filter for 7.99 and with shipping it was 19.92. Customer service is terrible, they say they will get back to you with in 24 to 48 hrs. and I never heard from them.

Worst customer service! I placed an order and they claim PayPal gave them the shipping address. When I went to paypal the correct shipping address was there. My part was charged 10% sales tax and shipped quickly to the wrong address. I called immediately after I placed the order due to the wrong shipping address, Rep said they would cancel the order and I would get a confirmation email that order was canceled. Never happened. Tried the chat, after 18 minutes of waiting I tried to answer but was chat didn't work so they disconnected. Tried again, it just went away. Called again. Said they were too busy, they would call me back. Never happened. Also sent 2 emails to cancel order, never heard back! Worst company I've dealt with! Would love to give them NEGATIVE STARS!

I ordered a tail light for my car after someone hit the car and drove off. I placed the order on a Thursday. The order wasn’t filled and shipped until Sunday. It arrived on Wednesday busted up. The bubble wrap covering the part was super cheap. The box was a very weak recycled box. There’s no way a part could have survived shipping. I immediately reported and provided pictures just for them to say we don’t replace damaged parts if you don’t buy the insurance. This is a scam. I wouldn’t Need the dang insurance if you properly wrapped the part you shipped. I wouldn’t recommend this place to anyone. It took them a Week to respond to my return request.

One part sent through Fed ex. Fed ex has bad service. Another part not shipped. The shipping label was created many days ago. Has still not been received by FedEx. Both parts ordered at same time. Will not order from this site ever again.

There is always one more hoop to jump through to return parts. They stretch the process out until the 30 day limit is reached and parts can no longer be returned. I started the process the day after I got the parts. They sent an email saying 48 to 72 hours then I would get a response. Five days later I got a text asking if everything was fine. I responded that I had not received an RMA to return the parts. This went on and on over several texts and several emails. Finally the 30 days was up and I could no longer return the parts. I will never use Carparts.com again.

Save yourself a lot of hassle, do not use this company!! They overcharge for everything, they have bad customer service. They also sent the wrong part! They really don't care how they treat customers! I called them twice, the first time I got a very hateful man. He didn't really believe what I said about the shipping delay on our parts and I had the email right in front of me!

Two replacement Headlight Assemblies were ordered with the associated EXTEND warranty. The individual parts were delivered promptly albeit three days apart , no issues. Upon opening the boxes, one was in perfect condition however it was obvious that one box had been opened before and the part was not repackaged correctly, as shown in the pictures. That part was damaged with loose pieces on the inside of the assembly. The outside of that box had no damage however it had a misplaced strip of packing tape affixed, I removed that and discovered it concealed a previous carparts RMA Return mailing sticker. It was obvious that someone had simply covered the RMA and then sent the package to me.

Terrible customer support! They lie and I mean lie. I have pictures all to support that statement. Shipping times are a hard guess. You do not get parts on time. It does not happen. I got the parts plus full refund after going at it with a supervisor. Mind you over a week late. If you need parts fast stay away. Save your own sanity.

I would give these guys zero stars if it was an option. Absolutely horrible experience. Was charged nearly $40 to have something delivered next day, which didn't happen. Then package shows shipped for 3 days but carrier has no record of receiving it, but you try to contact Customer Service to find out what is going on with your order and you get ZERO response or you are left on hold so long you give up. Absolutely the worst experience I have had with Customer Service from any company. Avoid at all costs.

I went to Carparts.com because they seemed to be a trusted site for fast delivery, great car parts, and had amazing descriptions about the products. Unfortunately the process of getting an alternator for my 2016 Honda CRV has been nothing but a nightmare. The site said I’d get the part in a few days and it’s been nearly a week now. Took a few days for FedEx to even get the part and customer service with this company has been the worst! When you ask them to cancel the order they won’t do it even after claiming fedex has the package, which they didn’t because I called fedex to ask.

Avoid giving your money to this dishonest company. I bought an A/C kit with the compressor, evaporator, accumulator, and more. My garage couldn't fit me in for over 30 days, and then I discovered the dryer was the wrong part. Multiple calls to their so-called customer service only resulted in a $10 voucher offer for my next purchase. I would have to eat the $24.99 for the wrong accumulator, research and order the correct one for $27.99 plus shipping, and only receive a $10 discount? Why should I give them more money when they sent the wrong part and I still don't have A/C in my truck? I strongly recommend shopping elsewhere and warning friends and colleagues to avoid these scammers.

Do not expect your part to arrive on date stated. Once your order is placed, arrival date immediately changes to a later date. You get what you pay for. I understand arrivals are estimated, but it changed once they had my money.

I purchase car parts from several online vendors - keeping in mind that sometimes if it is too good to be true it just may be so I stay away from those types of sellers. However, I also try to stay with OEM parts or quality reputable parts that are reasonably priced. CarParts.com has some quality parts that are reasonably priced but as been mentioned in other reviews, the shipping needs improvement.

Extremely disappointed with this company's unethical business practices. Despite never placing an order, they took it upon themselves to ship parts to us without authorization after submitting quotes through Parts Trader. This is completely unacceptable and borders on fraud. The entire situation has been a massive inconvenience and shows a clear lack of professionalism and accountability. If you're considering doing business with this company, proceed with caution. I would not trust them with any future transactions.

I do not want to give you a whole star. I have been waiting for more than 16 days for my refund. I was advised that their accounting office was notified today, but that was supposed to be done more than 7 days ago. Carparts.com does not follow its own return and refund policy. The reason I'm waiting is supposedly because my refund is over $400. They made no note of this new thing in their own policy manual which is unacceptable.

I ordered break pads for my 2013 Impala. The pads they had sent were not even close to fitting. Way too big. After asking sales if they were exact fit he said yes but guess what wrong! I will never be ordering from them again.

Purchase 2 items from Carparts. Axles for my Toyota Sienna. Thought I was going to save money but got all the headaches of the savings. One part got delivered in a timely manner. However, the second part that was purchased with the same order was lost and delivered to a complete different city. Carpart blame FedEx. FedEx blames Carparts. As a consumer, I have lost money and time. Carparts washed their hands and said there is nothing they can do as I didn’t purchase shipping protection… keeping in mind that I overspend on guaranteeing the parts for breakage. I would just spend the extra cash on a reliable platform or dealer than buying from this people. Never again.

I ordered an exhaust system from CarParts.com, and it has been nothing short of a nightmare. The tracking information hasn’t updated since May 14th, and the package clearly isn’t moving. I reached out to customer service, and their response was infuriating: they admitted the package was stalled but refused to refund me or replace the item because I didn’t buy their “Shipping Protection Plan.”

Ordered a part, was never shipped. Two months later, was told, "Sorry, the part must have been lost in transit and it’s too late to reimburse." Looked up tracking number and only says that a shipping label was created. Scammy place.

They sent me the wrong part but was in a box with the correct part number. When I went to install over 30 days after receipt they would not exchange the part for the correct one or allow a return. Was clearly their mistake.. but it cost me. I would not use them if they cannot be reliable in sending the correct part or correcting their own mistakes.

I have never bought any items on this website until now. This has been a big disappointment. The product was horrible that didn't even fit my car, and the cost of the product was very expensive. The shipping was massive and when the product came, they wanted to use adhesive to secure it. When I sent it back they charged me almost 40.00 to send it back. I have been waiting for over 2 months to get a refund and they keep promising me but it still hasn't happened.

I had an issue with a bumper I ordered (new bumper had rust under the powder coating). Customer service reached out to me and communicated quickly and resolved the issue fast. I was upset with the product, but customer service went over the top to correct the situation. I would not hesitate to order anything from them in the future. Rare to have such a good customer service experience these days. It was appreciated.

This company's process is worse than any I’ve dealt with. From handling purchases to the trying to pay for products. If you are able to go elsewhere I would advise it. I even attempted calling into customer service several times with no legitimate help at all.

I bought a membership because I read that shipping would be cheaper or completely free, but shipping for fenders and bumpers is more expensive than the parts themselves. It's cheaper on other sites, considering that shipping here is very, very expensive.

Quite possibly the worst website to order car parts from. My husband ordered a rack & pinion for my 2014 Nissan Armada and we’re on our third one from this company because each one has been shipped with no fragile stickers on the box and no cushioning inside so each one has come in unusable because the hard line becomes compressed so badly. Each time they’ve used FedEx for shipping and as much as I’d blame them it’s Car Parts that sends out a fragile part like this so recklessly using no protection whatsoever for something that is actually fragile and easily damaged. We will never order again from this company time is money and the time we’ve had to wait each time we ordered has pushed back our repair by weeks now. Insanity!

Do not shop here. Save your time and money. Bait and switch tactics. Never got my item. I paid and they took my money only to tell me the deal they are still advertising isn’t available. Will never shop here.

Ordered on the 6th. Was told by everyone including them that it would be there on the 11th after I was lead to believe under false pretenses that the part would be here 3 days from purchase up on what I was told when purchasing all the way up until after I purchased it. Well the 11th rolls around no part to be seen. Everything's telling me it will be delivered on the 11th today but no part. The next day no part then I was given the runaround by the people saying that the courier had still not picked it up. The courier is the United States postal service. Pretty sure they run every single day. That's not all though.

I will never deal with this company again. They shipped me the wrong part, do not HAVE the right part, do not refund the full amount, the connection with the poor-English speaker in the Philippines was almost too broken to understand. A BIG WASTE of time and money. Just go to a junk yard.

This is one of the worst scam companies ever. I truly despise how America allows places like this to exist. First of all they want to charge you extra for a level of shipping protection that should be offered in general for free. Second of all they send heavy Auto Parts with absolutely no protection in the box or tape around the Staples in the Box, which ultimately bust open during shipping. They then ignore you when you bring multiple issues to them regarding the trash they are selling. To add insult to pathetic, the parts that they advertise to be a direct fit are absolutely not. Not only are they not a direct fit they aren't even remotely compatible. This is a true piss poor scam that everyone should avoid no matter how small or big the item.

I placed an order for a passenger door mirror on March 22nd. At that time the delivery date was March 25th. Once I placed the order and received confirmation the shipping date was changed to Thursday, March 27th. On Saturday March 29th, I tracked the package and it had NOT even left the facility or been picked up by the USPS. Only the label was created. That is one whole week. The positive side is a called customer service to cancel the order and receive a full refund, which they did no problem. They gave no excuse, nor did they attempt to rectify the situation. I missed a state inspection appointment because I did not receive this part and now can not drive the car without risk of a ticket, until I re-order the part (yes I told the customer service person this). Such an inconvenient blunder should have resulted in an attempt to quickly fill the order at a steep discount, but alas nothing. So now have to find another place to order the part.

I recently purchased fenders from CARPARTS, and unfortunately, they arrived damaged. Within 2 HOURS of receiving them, I contacted their customer service to arrange a return and have the same 2 fenders sent to me. The process was frustrating and unhelpful—staff were unresponsive, and I was told "Glad you took out the damage warranty or there would be nothing we could do". I was told that since I did take out the insurance, I had to contact the claims department and file a claim. But they would be glad to let me order and PAY for 2 more. I wouldn’t recommend this company if you value reliable service!

I had mistakenly ordered the wrong struts due to a lousy suggestion after inputting my vehicle information for my truck. I had some life problems and couldn't discover this until a week after the 30-day return window. They refused to exchange or return them; I'm stuck with parts I don't need, so they lost a customer. I will encourage everyone not to shop at Carparts.com. Take your business to rockauto.com, Summit, or anywhere but here.

I purchased headlights for a 2002 Camaro. I chose this company because it said it's guaranteed to fit, but they do not fit! I live in Michigan and wait for a nice day to replace them only to find out they larger than my current assembly. I can return them because I'm outside of the 30 day window, (it's been 45 days). Out of $150, I would never purchase from them again!

The worst company ever!!! Will send you parts that you didn't order and the parts that you did order never come on time. False advertisement and horrible customer service. I will never advise any of my customers to purchase from this place.

Slow to send part. Part was finally shipped several day after they said it would be. I bought a wheel bearing. Was sent a mirror. Returns are also a joke. The shipping label takes about 4 days just to get an email. I will not buy another thing from Carparts.com!

One of the worst horror stories any company has inflicted on me. Large financial loss due to incompetence at CarParts.com Am currently BEGGING Carparts.com to put an end to six months of misery. They have ruined my vehicle restoration project.

I called on 3/13/25 to order part REPS010359PQ. Order #**. Was told they were in stock & should receive in 3-5 bus days. On 3/17 tried to get a tracking number only to be told the order was cancelled-out of stock. Spoke with a sup who said they could send email when in stock & can always check back. On 3/20/25 called & was told they just got a shipment of 14. The rep took my $ and gave me order #CSC**. Asked for an extra discount for not getting an email about in stock and he did extra 10%. Later that night I noticed an email - once again cancelling my order! The next day, 3/21/25, I called and they assured me they had 14 in stock, took my cc payment again & gave me order #CSC**. It was shown processed in our account - but never showed a tracking (was told 3-5 business days) so 3/24/25 I called again. I was told there were only 4 in stock, but then they could not explain why my order was 'stuck' and not being processed.

This is the first time that I have ever used this site since I can’t get the parts from anywhere else. I made the full payment of $181 then the next day I noticed that more charges were made to my credit card. I reached out to customer service right away and still have heard from anyone! Next step is to give them a call. I need to be refunded right away. If you buy from lock your card up right away.

More than not, when I place an order for car parts, the delivery date is more important than the price. When a company states an item will arrive by a certain date, you expect it to arrive on that date. Delays happen, but when you contact a company on the date you should receive your package and they need 24-48 hours to give you an update because it is still in their warehouse, this is unacceptable. They offered a discount, but it wasn't even the amount I paid for shipping so I cancelled the order and my account.

I ordered a right passenger mirror for my 2014 Buick Lacrosse advertised as a perfect fit. However, the mirror did not fit and I was issued a partial return plus I got charged for the return. The least they can do is apologize and issue a full return or send me the correct unit.

Updated on 03/15/2025: After speaking to 3 different representatives, and being promised that my parts would be delivered to me on Friday, I still have no parts. Company was prompt to take my money, but not on delivery.

This is the first time using this website to order parts, and I'm not impressed. We got an email stating that there's a delay in shipping without any valid reason or explanation of why it's being delayed. 😡

They first provided a fake tracking number. When confronted they sent another tracking number. Two days later their site showed the product was sent and was getting delivered. However, the tracking number they provided from USPS showed the product was never sent. We contacted USPS and they said they had never received the package, this is three days after they said they sent it. So technically yet another fake tracking number. No product was shipped or received. Under no circumstances we will accept a charge from this company.

Constant delays in shipping. I only received half my order with no eta on second half. Poor customer service. I've called twice and never received a straight answer. They don't seem to know what they are doing.

They say hassle-free returns. The customer service representative told me. I would get my money back. When the part was returned yesterday, I called them today and they say take make me take 7 more business days for them to actually look at what they got back. So apparently everybody that buys things from them sends it back. They sent me the wrong part to begin with as well

***WARNING TO CONSUMERS. DO NOT USE THIS COMPANY*** If I could give a ZERO score I would. I ordered in total of $2995.61 worth of parts. Grille was damaged. Driver and passenger door inlays were damaged. Headlights were damaged. Missing parts not delivered. Overcharged for quantity of parts not needed and not sent. Customer service is outsourced to Manila, Philippines. The missing parts totaled $53.98. The overcharged parts totaled $102.49. After an entire day on the phone (8am past 5pm, multiple calls throughout the day) and having to tell the same story over and over again, the supervisor advised me she could not fix the issue and gave me a laundry list of "fine print" and "against our policy" reasons why she would not send the parts I PAID FOR that never came. I was so upset I forgot to even continue to address the part I was overcharged for.

I ordered some parts for my husband's larger SUV and they were all shipped on the same day. The first box arrived quickly, but the second box was delayed several days (not CarParts.com's fault, it was Fedex). When the box arrived, it was damaged and the plastic covering the threading of one part was cracked, but the part didn't have any visual damage. When the mechanic tried to put the part on the threading prevented anything from being secured to it. I attempted to make a return but was told that since it was likely damaged from shipping, and I didn't buy their additional shipping insurance, they won't do anything about it. So much for the hassle-free returns advertised all over their website.

I only gave a two star rating because Carparts.com uses fedex to deliver their products. Fedex is a horrible delivery company. Carparts was swift getting my part shipped to me. But fedex ,yet again, was extremely slow getting my order to me.They gave me no reasons for the delays. Just kept saying it will be the next day, then the next day, then the next day. Four days in a row. It happens every time they are used.

This is a terrible company to buy from! They are not helpful with any issues and I am now stuck with parts that are crap and out of money!! Buyers beware.. I should have checked rating before purchasing from them!!

I purchased a set of brakes and rotors for my wife's 2015 Dodge Durango on 1/4/25. Carparts.com "guaranteed fit" was one of the big selling points for me. I'm not a mechanic, just a handy DIY type. I trusted that the site algorithm would populate the correct parts for my vehicle based on the information I input. To make a long story shorter, I had to return the parts as they weren't correct. I had a couple of conversations with some management about my particular issues and was told I would receive a refund upon returning the products.

I purchased a new headlight for my truck. It arrived damaged and I was told they would not replace it since I didn't opt into additional insurance to make sure I received a working part. Their review policy is a SCAM.

Horrible experience. I bought a hood for the Audi a6, didn’t even open it, because my guys found a cheaper option for me. I am trying to return the hood now for over 3 months. I do not recommend them to anyone.

Ordered break lights assembly for my van. They begin with, my order was delivered 8 days late despite that I paid extra for shipping. Upon receipt, I found out that the part isn’t exact match despite that I provided a detailed description of the make, model and trim of my vehicle. To top it the upper right part of the assembly was chipped.

I bought a Rotor and brake pad kit together. Price wasn't bad. However any say CARPARTS.com has fast shipping I would question that. First they didn't ship this as a kit. They shipped it in three different shipments. The rotors have come first, 4 days after purchase okay not fast but not slow either, the pads however altar have not been delivered and still in transit. For 4 days they bounced around in Jacksonville from one post office to the next. It has now been 10 days after my order and still no pads. They are somewhere in GA. And I live in Nashville, so at least another 4 days before I am going to receive them. Then I can have them install on my car. That I haven't been able to drive for 2 weeks!! I recommend Rock auto or better yet your local parts store, O'Reilly's or NAPA!! You might pay a little more but you differently will have your parts quickly. Never again.

I ordered an item and it was delivered to an identical address but a different town. I double checked and they had the correct address and town but instead delivered to the wrong town which the wrong address was an empty lot. I think they just stole the car part. I reported it but between carparts.com and the delivery they said they can’t do anything to help. Now I am just out the $200.

Package lost, had to reach out to Carparts support chat/phone 4 times. Thankfully, I had the shipping protection, however even that was time consuming, issue still ongoing. Extend (shipping protection) denied my first claim, then after submitting again it was approved. I selected a bank transfer, because I did not want a carparts gift card (we urgently need part). Extend, then sent me an email with a link to a carparts gift card, which was wrong. So again, more time spent reaching out to Extend support. All this time, CarParts was showing my package was delivered, even though the tracking information said otherwise. Estimated delivery date provided by car parts was January 24th. This is shown on my order confirmation. 1st claim denied on Jan 31st, stating it had to be 5 days past estimated delivery date, it was past 5 days (still denied). The 2nd claim submitted on Feb 3rd was approved, but now I am still dealing with to resolve the payment method.

They have a strict 30 day return policy. If you input your VIN and buy a guaranteed to fit part, make sure you install it within 30 days because it's not guaranteed to fit any longer. I've ordered from them three times. All three were delayed. Two of the parts worked fine. One was the wrong part. Started a chat and was told that they don't accept returns beyond 30 days.

The price was great compared to other parts stores, and the shipping was quick. Customer service was helpful and fast to respond as well. The part was correct and in good condition. Would definitely use Carparts.com again.

I ordered a part I needed fast and chose CarParts.com because they gave a delivery time within my time frame of needing the part. They delayed the delivery three times because they waited too long to mail it for me to get it in time. I had to go elsewhere and get it locally, as well as pay more for the part. When I requested a refund because it arrived too late, they said I would have to pay for the return! I will NEVER order from them again.

I had a great experience at CarParts.com! The staff was friendly and really helpful. They helped me find the perfect car parts and answered all my questions. The prices were good, and I felt like they really cared about helping me. I definitely recommend this place if you're looking for car parts!

I placed my order, what I ordered was not in stock so they upgraded my order so it could be fulfilled. I was pleasantly surprised at this but then the shipment arrived. I only received 4 of the 6 I ordered and no spark plugs. The spark plugs, were apparently shipped from somewhere else (I never received an update on this until I talked to customer service). I have been waiting for these parts so I can get my vehicle running. When I talked with customer service and inquired about my order, I was told they could either cancel my order, wait for a investigation and they could send me the parts. They then said they had no other parts to send me so I could only cancel. So now I have had to wait 11 days to get my parts and now have to ship them back and find someone else to order from. Not impressed.

I ordered a kit (KIT-**) and wanted to get installed when it came, started to put parts in and the grill didn't come with retainer clips, called customer support, told me to source them locally and they would reimburse me for them... did as they said and got installed next day.. called back to customer support, had to argue for 30 mins to get them to pay for parts that I bought locally and was told would be reimbursed by first customer service rep....parts are all thinner plastic than OEM, but fit... I will probably source parts from another supplier next time.

I was charged an extra amount of 259.79$ on December 18th after my original purchase of 328.76$ on December 17th for shocks and struts 6 pc. I hope to receive my money soon. How else will I put on the shocks on. I need to pay my mechanic. If not I will have to file the bank for a temporary credit. I need my money asap. Now come to find out after digging for hours you guys have a long history of that with your clients. I have proof. I am very disappointed with the service!

Gonna give them a 1 star because when I ordered my parts was supposed to receive it Monday. Didn't get notified by them until like 8 Monday evening that it was a delay until Wednesday. Well Wednesday comes and I call Carparts and they assured me I would definitely have the parts I needed to drive my vehicle by 9 that day.... We'll guess what it's after 9 and still no parts. I've never had this issue before and the only reason I ordered from them to begin with is because I needed them immediately. Should have ordered elsewhere.

I order 178.00 in parts. It was 2 kits or 4 items per kit. Days after my order they sent me email saying they couldn't produce part of the order and said a different company would sent me the parts. Another week goes by and 3 of the 8 total parts arrived all in 1 box. According to tracking info, all items have arrived. I've called and emailed with no results or resolution. Just very disappointed all the way around.

Ordered a set of headlights. Was told it would be $86.31 including shipping. I checked my bank statement today and there was an additional charge of $43. Please see attached photo. I did not give consent for that additional charge. I have no idea what that is for what I do know is I will be filing criminal charges!!! This company obviously feels it's okay to help themselves to people's hard-earned money without consent!! I have provided a screenshot of my bank statement. I ordered one set of headlights and as you can see this company went ahead and help themselves to adding $43 on without consent.

I had to order new control arms for my Jeep. Both boxes were severely damaged during shipping. I called to let them know what happened and I ended up returning the parts. I then placed another order for new control arms hoping they would come in a box that wasn't torn to shreds but unfortunately that was not the case. This time, the control arms punctured the box and were scraped up. I called CarParts.com to let them know and they didn't have any explanation. It seemed like they didn't care. Buyer beware.

I placed an order with Carparts for $309.43 on Nov 9, 2024. Receipts stated that tax and shipping was included. Today Nov 11th after checking my credit card I saw another two charges from CARPARTSCOM*, one of $85.55 and the other is $100,65. As right now I have no idea why would they overcharged me.

I bought front fender liners assuming it is fairly generic and was I ever wrong. This company sent me parts that would maybe fit a side by side in comparison to a full size truck. I reached out unfortunately after the 30 day return window due to being out of town for work... that did not matter. I will NEVER buy anything from this company again. Customer service is trash along with description of the parts they're trying to pawn off. I guess they don't understand that life happens and 30 days isn't always enough time to figure out that a company is not honest. I will go out of my way from here on out to make sure nobody wastes their money on this trash company. Do better. I would leave 0 stars if that was an option. As a business owner I would be ashamed of the people working for me with this sort of incompetency.

I ordered couple of parts for my old Honda Accord. The original parts from Honda including the labor for installation. We are going upwards of $800. The value of my car itself is not that high to spend $800 to fix couple of parts. So I started exploring options and came across Carparts.com. Initially, I was skeptical but eventually went ahead to order the parts I needed based on the assurance of fit to guarantee as well as return policy in case it doesn't work.

I ordered 2x and both came in late. 1st order came in late and parts was damaged due to the way how they pack a fragile item. They shipped it in a brown envelope with not much to protect the item. 2nd order I paid for next day delivery. Fedex tracking stated that label created. Customer service call center who is not here in the State does not seem know or understand how to ready the step-by-step tracking. Created label does not mean that Fedex has the shipment. This will be my last order from them. I’ll order direct with Mercedes next time. Unfortunately, my order will not arrive on the day that I paid extra shipping for.

Ordered a set of wheel hubs for a 2013 Mini Cooper S. The parts they sent actually bolted to the car but have the set screw hole on the wrong side of the lug bolt holes. I called to get the correct parts and they wanted to argue about the parts sent even with the photos showing otherwise. I asked that they ensure the set screw was on the right side of the lug hole and was told “if you get the wrong ones again just send them back”. They set up to resend 2 of the 4 needed (front hub vs rear hub) and cancelled the other two. I called to find out about the cancelled parts and was told they are “out of stock”. I asked them to cancel the entire order and I would order them from someone else. They refused to cancel the order and they are now on their way from Jacksonville, FL so I can refuse delivery. Poor parts, worse customer service… Wouldn’t recommend to my enemies even.

Carparts.com sold me a window switch on their website that they do not stock and then when I finally called on the day, it was supposed to arrive. They told me it was out of stock. Now I’m on day two of trying to get a refund from them. I had to file a claim with PayPal. They’re telling me that I have to wait two weeks before I can get the refund through PayPal but all Carparts.com offers me is customer service in the Philippines, which is 100% useless. I would not use this company for anything ever. They may have been a good company in the past, but those days are over.

This is the second time I've ordered from this place and so both times had been a lil hassle. First time paid extra to have it quicker and it was 2 days late. Now today I received notice that they are out of stock on what I ordered but are getting it from JC Whitney which they own. I tried calling and email them to see if my parts will be here tomorrow or not. I won't be ordering from them in the future.

Wish I could say that everything is great with the company. I do like their customer service. Their one downfall in my opinion is the shipping, I've constant issues with my most recent orders. They vary from shipping delays to orders never leaving their warehouse. It's very frustrating waiting a week for a part to arrive.

I needed bumper brackets for my 2011 Ram 3500 truck. CarParts.com had them in stock and were ready to ship them out. Ordering was easy and they offered different shipping options. My parts came in a very reasonable time, well packed and are just like the originals that were damaged. The parts fit perfectly. Everything went back together correctly. If that is not enough, the price was very competitive. This was not my first order and will not be my last.

Buyer Beware. My first and last purchase - I recently purchased a real taillight from them for a Mercedes-Benz E350. Unfortunately I received the wrong part. I paid for the shipping costs but, FedEx failed to update the tracking information so, the item appeared to be lost in transit. Carparts.com shipped out a duplicate order (same wrong part, still).

It's easy for them to take your money after a purchase. My order was suppose take 3 days to deliver and that turned into 2 weeks. I should've went thru Amazon. I learned my lesson. Then they use FedEx. FedEx delivers when they want to. They don't care about fake delays and making excuses. My order was only 1 hour away and that 1 hour turned into 7 days. Then the tracking is terrible. When it tell me my order should be here on the 13th but then end up being here on the 20th. I was counting on my order to be here on the date they said not a week after that date. I will never do business with them again.

They are friendly and nice, but aren't reptuable. Electronic items are typically sent in a plastic bag. One brake stop light switch I purchased had the box crushed and the item floating inside the bag and damaged. Once they have your money, they don't take care of the purchase until you get it, and cheap out on providing any packing at all. The item would be in better condition if I had purchased it locally, tied it to the bumper of my car and dragged it home! When contacting support, they didn't understand the problem. I was finally able to get them to start a refund, but now have to spend more time to wait for a label, box this up and drive it around town. Can't recommend this company and their lack of customer respect by not protecting their purchases after they have your money.

Ordered grille. Did not fit. I was given runaround. Had to wait till I sent grille back then wait for refund then wait to order again. Can't drive to work because police will give tickets when lights and grille don't work right. Scammer. Sent me a Christian note but they don't walk what they talk.

Poor delivery timing. They tell you that your item will arrive about 3 days after purchase. Once you complete purchase you start receiving shipping delayed messages. Happened to me many times. Refund process is a mess.

I ordered a part for my vehicle on the suggestion of my son. He said that the parts did not normally take long so I should try them. The part I ordered sat in the UPS office, less than an hour away from my home for 4 days. I get a text from CarPart on the 4th day stating the part would not arrive for another 3 days. I could walk and get the part by then myself. This was very terrible business. I am losing hundreds of dollars without my vehicle. This company is the worst. If you cannot deliver then say that you cannot deliver. I was told 2 day delivery and now it's a week and a half. I will never refer anyone to this company. I will never spend another cent with this company. You should refund my money and send the part for free. So unprofessional. You get what you pay for and I paid for trashy business. They do not deserve any stars in my book.

I should have known better because of the price but the picture and description looked and sounded good. It said that this one fits my truck. When I received the package it looked like the right one but after my mechanic pulled the old mirror off the electrical connector was different. He said he could change their connector with the one on the old mirror and make it work. He did the change and reinstalled the mirror. It looked fine but when I drove off I noticed a distorted view in the middle of the mirror. The edges are fine but the middle of the mirror is distorted. It looks like it is not real glass. Due to the fact that we had to change out the electrical connector it is not returnable. It was priced cheap and now I know why.

!!!⚠ Alert!! Carparts is a classic example of being a scammer. As pointed out in different consumer protector agencies such as BBB and others, Carparts is a stupid scammer and nobody should trust them at all. When I purchased the item, the delivery day was set for Tuesday but today Fedex told me it is scheduled for Saturday. To discloses your address and other information to these scammers is very dangerous. Warn other people about these scammers and write review and expose them.

First of all keep in mind that they put a hold on your card for the full amount of your order. They then charge you for shipments sent to you, they then release the full amount they held back to you. If they make 2 shipments to complete your order they split the charges. Be sure you can cover twice the amount (for a few days).

I ordered this part for my car on a Tuesday and ordered it with 2 day shipping. The site information said it would be delivered by Thursday, two days later. It didn’t end up getting processed til Friday and by that time I was already missing a day's worth of work because I was unable to drive my car. The part didn’t come til two weeks later and to that they offered no compensation.

I paid for two day shipping and they didn't even start shipping until a day after I paid to get my part and here it is 7 days what did I pay for? So to say I'm unhappy would be putting it mildly! So would I recommend them? Probably not.

Carparts.com is a scam that takes your money, immediately says your parts are on the way, then says there's a 5 day delay, but since it's already in transit, no cancellation. Total scam for anyone running a business, do not believe them. You basically pay them to find your parts which they will eventually find and send whenever they want. They do not stock anything it comes from NAPA.

I purchased from Carparts website because it said to expect delivery on 8/26, then I followed UPS tracking saying delivery today 8/30, now UPS tracking is suggesting don't expect delivery until next week by USPS. Why didn't Carparts.com just hand this to USPS last Saturday 8/24 and I would have received it last Tuesday or Wed. My Truck has been down a week after the key broke off, and I've been stuck at home, out in the middle of nowhere, 25 miles to town. I'm REALLY frustrated with Carparts now. REALLY FRUSTRATED that it's unlikely I will get this lock, and having a running truck again till the middle of next week. POOR SERVICE.

I purchased 3 items from Carparts.com. They claimed that they shipped it to GLS. When I called GLS I was told that Carparts.com never sent anything to be delivered. I had to spend a lot of money because they refused to ship my items for my company vehicle. Carparts.com is a fraud.

We have ordered from this site many times, with no issues. We unfortunately, did have an issue with our last order being damaged but the CS team was extremely responsive & took care of it immediately. This is our absolute go to for any vehicle parts we need.

I am appalled by your standards for business practices which are criminal! I accidentally ordered something on Saturday and was in contact with your cancellation department immediately after. You all sent an email today saying it was too late to cancel. This is fraudulent behavior and you are seeking to cause financial harm and distress to your customers. I know I am not the only one experiencing this issue and I will assure you that I will have a class action lawsuit against Carparts.com in a couple of weeks. I am going to use the full extent of the law to ensure this doesn’t happen to anyone else. I will get legal representation and I am also a certified paralegal so you will be hearing from me. Thank you. I hope you have a wonderful day!

Certified Mazda technician. Ordered a power steering pump from them and the first one was leaking. Sent that one back and got a refund. Ordered a second one and that one didn’t work at all. Sent that one back and only received a refund for the core. It’s not the core. It’s the original part they sent me that was bad. After going back and forth with these people I still have no refund and they keep saying I sent a core back and that’s all they’ll refund me for. Ended up having to buy the part directly from Mazda. So I'm out $320 and time for bad parts I don’t have. Scam!

I wouldn't give these guys even 1 star. For one thing the part was damaged when received, and now since I've returned it it's been 2 weeks since they have had the part back, and no refund. Their site says 7 days, and they don't even abide by that. Now they are giving me a bunch of excuses for my refund, don't buy from this company. They are scammers and fraudsters.

Found what I needed and received the product without delays. Price seemed to take in shipping costs compared with Amazon. Wide variety of parts and easy to use. Great way to find parts for older vehicles. I would recommend them to friends.

They saved the day. The body shop I was using couldn’t get the correct color of door handle because none of their approved vendors had it. Carparts.com had the part and it was delivered in a timely fashion. They kept me up-to-date on delivery via email. The door handle was the correct color and it works great! So happy with the service I received!

Carparts.com is a joke! The delivery time is a joke and customer service pisses on your back and tell you it's raining. Worst customer service. The worst shipping of any company I've ever dealt with. My package just came from all over United States separately. It's been over a week and still don't have All of my parts. Between this company and FedEx, you got two of the worst companies to deal with. FedEx should be called snail delivery, and carparts should be Mistake. Don't waste your time. You better off buying junk Somewhere else.

I paid an extra $25 for next-day delivery and my order clearly indicated a delivery date of 8/17/24. I received an email confirmation at 11:48 AM, well within the cutoff time for next day air. However, upon receiving the tracking number, I discovered that the earliest delivery date was pushed to the following Monday, 8/19/24. I was unable to contact anyone over the weekend due to their closure.

Guaranteed fit is a scam! Bought a "guaranteed fit" CV axle for my car. Ended up having loud noise from it and my auto mechanic confirmed that the CV axle is not fitting this model even if it was easy and possible to install. Having a 675$ invoice from the car mechanic now, because he not only had to replace the CV axle again, but due to the wrong part also the wheel bearing got bad and needed replacement. Carparts.com is refusing from taking over any of the costs they caused with their "guaranteed fit" part that did not fit. They only take back the CV axle I bought with them, but the other costs they caused they don't care about.

I ordered parts for my van and was sent the wrong part. I contacted Carparts.com that day and they authorized a return. They sent the parts to me in two boxes taped together, but they sent two return labels, so I had to separate the boxes, no big deal. They received my return on the 29th of July. I know this because I had the tracking numbers. After several calls and emails, I finally found out they had them at their facility. 16 days passed and no refund or email from them other than one saying they had to "inspect the parts and see if they met their quality standards". I made several inquiries and received the same copy pasted message "Parts must be inspected to see if the meet quality standards". Today I'm told it could be up to 30 days before I find out if they will refund me. They have the new unused parts, they have my money. I have nothing. I will not do business with them again, price is no good if all you do is pay for nothing.

I ordered 02 sensors for my truck, 2 upstream, 2 downstream. They took 5 days to deliver. Upon getting it, I noticed there was 4 upstream. This is when I installed new catalytic converters, I was not going to put 4 bad ones on and wait 4 days for replacement! All you get is "I'm sorry!" It's 110 in Vegas and not to have a car? No competition whatsoever was offered.

I bought a set of valances for my car and paid for them in full at the time of purchase. Two days later I noticed a debit from them for another nearly two hundred dollars. I called my bank and filed a dispute because as I said they were already paid for. After filing the dispute the bank gave me a temporary credit for the amount. Today I get a notice from the bank telling me that they are in the process of removing the temporary credit because they have heard nothing from Carparts.com about this.

I ordered on 8/01 for a delivery 8/03. My package never arrived. I called and spoke with a representative of Carparts to cancel my order on 8/04. My parts at this time was still at the shipper. Representative told me my order have been canceled and I should receive my refund in 2-3 business days. It's 8/06 no refund. I called representative back. Only to be told it was too late to cancel my order is out for delivery "huh". My package never arrived and I can't get a refund without the package. They SCAM TO GET YOUR MONEY. Read other reviews on their service I'm not the only one. AVOID. AVOID. AVOID.

Do not buy from this company. Parts come in separate deliveries and if returned the buyer pays shipping even after company sends prepaid labels to you. They say it takes 7 days to refund. Well it's been a month a now and only half has been refunded. How hard is it to refund and order that was paid for all at once. This company is a joke and rips you off.

Absolutely horrible service. I placed an order with a promised delivery date. Just after ordering, I got messages that it was delayed. I then got a promised a new delivery date which would still meet my need. Then they followed up with tracking data which had no information. Speaking to carrier, they said they haven't received anything. In speaking to Abigail in their customer service, they didn't offer any way to assist and only will offer a refund after I get it. I wouldn't have ordered from them had I know it was going to take more than a week to receive the order. They lied three times about the delivery date and they still can't confirm it's even shipped. Awful service on all levels. I could have ordered the part anywhere and gotten it by now. I placed the order with them specifically to get the product by now.

I ordered a gas tank and it came bent and stretch in many places. I sent them a return order including pics of the damaged tank. No one has gotten back to me and it's been a week. I am very disappointed and spent a lot of money for a tank I can't use. They should hold true to their money back policy....

Dealing with these scammers tops the list for the worst customer service I've ever experienced. They advertised Oxygen Sensors as "Original Equipment" for my Jaguar. They were not OEM they were wire yourself universal. I immediately returned them. Car parts received them "TWO WEEKS AGO!" Now they're yelling me they don't know when the return will be done, which is necessary prior to initiating a refund. THESE ARE THE BIGGEST SCAMMERS I'VE DEALT WITH ONLINE!

One of my worst experiences, first I received two emails with two different carriers and tracking numbers. And after a week wait, they sent me wrong item, now I have to wait 2-3 business days which is 5 more days to get a confirmation if the warehouse is receiving the package plus 7 days for refund total 18 days wasted for a part. And yet customer service is asking me to call XPO to set an appointment for delivery. Do not buy things here!!!

Would not advise using this company. Sent 2 defective radiators. Due to a sickness and subsequent death in the family the return was outside of the window. They would not work with a credit for us or a return. Would not use them!

My entire weekend was ruined because you guys, yes, Carparts.som sent me a new, bad catalytic converter. This is one part that shouldn't be bad when sent out! This a part that should be tested prior to being put in a box and shipped to a customer! It's a complete hassle! Now I'm missing my friend's wedding, an anniversary gathering and I have to spend more money just to get it fixed by the time I have to be on work on Monday! Check your parts before shipping them out!

I ordered from them because I was on a time schedule, their site showed delivery on date I needed, was moving and had to leave at a certain day.!! This Carparts.com after GETTING PAID sent me email saying parts delayed, I called IMMEDIATELY before they had shipped to cancel order, as per THEIR POLICY, cancel before shipping, and refund.!! Well 2 hours after I canceled they said, shipped, I again called and was told TOO LATE.!!

My parts were here on time, Carparts sent me an email to lmk where my parts were and when they would be delivered. The way Carparts and FedEx work together was impressive and cheaper than the rest! I will use this site website again.

I was supposed to receive my order for my tail light assembly today. I have received the email and it says it has been delayed. I called your customer service and they can’t give me a tracking number or a date that it’ll be shipped. I need this item because I have a broken tail light and I could get a ticket. My order number is. **. You have such a bad review on the Internet. Can you tell me when my order will be shipped and give me the tracking number..

I was contacted by customer service after posting this review. They are making legitimate attempts to make the order correct.

I’ve ordered from this place only because they promised to get my order delivered at the exact day. But once I paid they sent me a message “unfortunately your order is delayed.” I’m pretty sure they lie deliberately about terms of delivery to attract customers. It passed 3 days already and the status of my order is still “processing”. Buy from Amazon.

Today I went to install the new brake kit she purchased and it was the wrong kit for my car. I contacted Carparts.com customer service and was told that they sent me the wrong parts, but because I was out of the 60 day return policy, they would not replace them. On our end, we ordered parts for my car. Didn't check part numbers after they arrived (assuming carparts were competent enough to send what we ordered). Went to install them, didn't fit. Now I have a brand new brake kit that fits nothing I own and get to buy another just to get the parts that should have been shipped to me in the first place.... Thanks Carparts.com.

Part guaranteed to fit don't. Sure they will take back what was ordered, but you don't know if it is right until into the job and have no option but to make what they sent fit. When they replied to the complaint they hid behind their small print disclaimers.

Junk products. Not as advertised.... cheaply made knock-offs. Mirrors I ordered were broken in boxes without visible damage to the boxes. I was able to get real OEM replacements from a different supplier for a few dollars more and they were intact upon arrival.

I never write reviews; that said, I am very disappointed, with all the ways to get parts and buy things online Carparts.com and their chosen delivery company "GLS" have made my experience horrible. I searched the parts and ordered them on 5/4/24, the delivery said expected delivery 5/6/24. It is 5/7/24 and the parts have not been picked up by GLS from carparts.com yet. When I contacted GLS they said to contact Carparts.com.

Hello I purchase catalytic converts for my 2006 Chrysler 300 and also front coil springs which was junk. The car sat higher with the old springs (coil bind) and the catalytic converter was bad, I spent about 500 for parts, life time warranty and call them they want me to jump thru hoops to try to get the parts replaced, I hate RockAuto but I would rather buy from them than buy anything from car parts, so don’t waste your money cause they not gonna treat you right be careful with them.

Avoid ordering from this site unless you want to risk losing money. I purchased parts totaling about $700, only to discover they weren't compatible with my vehicle. Upon returning them, I received only $400 back. Their policy seems designed to take advantage of customers. It's better to stick with Amazon, where I've always received full refunds regardless of the issue.

Don't buy from them. Bought a truck side mirror. Actuators will not hold the memory and will tip your mirror down, thus requiring you to readjust it every time you get in the truck. They offered me $50 to keep the defective or a replacement part. Opted for the replacement and lo and behold it does the same thing. Since I threw away the OEM, my choice is to drive around with holes in the truck waiting for a refund. So I told them just give me the $50 as I was done with their "Kool View" brand and I don't want to drive around with holes in the truck. They told me today they will not offer me the $50 now, only a $10 coupon on my next order... because my order is "more than 60 days old". It's April 19. I placed my original order February 28. That's 50 days. The replacement went out March 29. That's 21 days. Carparts.com Bry M cannot count.

CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

Whatever you do don’t order from these people. I order 500$ worth of parts. They pulled the money out of my account, and then they started pulling more money account saying that they just temporarily hold the full amount for 3-5 days. But in the meantime they pull the money out as the parts ship. I will never use them again. There is no reason to hold extra money out of my account and then tell me nothing can be done.

Folded my bumper to save a couple $$ on shipping, and did not send my fender liner. Seriously unsatisfied. Would not recommend buying from this site. Fender came scratched as week but was not as worried about that.

I am usually not one to write a bad review, however, Carparts.com deserves all the poor reviews (I should have read them prior to doing business with them). The simple process of returning a core for a refund was made so difficult and COSTLY, that I have given up on the process and therefore have paid an additional $70 due to not being able to even receive the return authorization. Please do not use this site, save the problems for something worth it.

I highly recommend CarParts.com for your automotive needs. I recently inherited my Dad’s truck and with the awesome help of Carparts.com I am restoring it to perfection in honor of my Dad who passed. The customer service care, products and prices are outstanding. Thank you team Carparts.com for helping me honor my Dad with your professional business. -Luke

Got these headlight for my 2014 Ccion xb restoration and they look amazing. The Headlights are great. They fit perfectly and glass is free of scratches. All the screw locations lined up perfectly. Recommend.

Their adverting of fast delivery is not true. It’s been six days and still no part. They blame the UPS, I live in Arizona and coming from California. Very disappointed. I went with Carparts because of their fast delivery. Could have gotten it from Amazon for less time of delivery.

Bought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs!

I purchased a rear rotor and brake pad set, received pads for a CAMARO... How this happens is beyond me. My account only has one car linked to it.. A 2013 Sante Fe.. When doing my brakes, rotors were perfect, pads on the other hand... Had to go spend $76 on new pads at the local parts store. If you don't want people to buy from you, clearly you're doing that right. When I reached out for a refund or just to have the correct pads sent.. $10 is what they offered me... Told them they spat on my feet. What if I squeezed those pads onto my car? Considering I spent $150+ on my set, how come I got the wrong pads but correct rotors.. Horrible way of conducting business and I will never be buying parts from you guys again. I hope nobody else does either.

I made many attempts to return a wrong part and got denied. I finally got a refund less than what I paid. Apparently, you get stuck with the shipping bill when you receive the wrong part. I didn’t order the wrong part. car parts sent me the wrong part and it cost me shipping fees. I see the customer is penalized when CarParts sends the wrong part to a customer. The only benefit a customer has with CarParts is when they ship the correct part OR give a FULL refund if CarParts made the mistake. Unfortunately I have Zero confidence CarParts can guarantee anything! Their mistakes became my mistake. Buyer beware.

I had placed an order for 2 headlight assemblies from this company, driver side, as well as passenger side for my Subaru Legacy. My original order number was **. The first one arrived about a week later. This was the passenger side headlight. It arrived, poorly packaged, and the side mounting bracket was snapped off. I called this company, was on hold for over an hour before I spoke to someone (who was difficult to understand), and they had me mail it back. They mailed out a replacement. The driver's side headlight arrived a couple days later. Once again, with a broken side mounting bracket. So both headlights now have arrived broken. I called again. Once again, over an hour wait time to speak to someone. Once again, difficult to understand.

Bought parts for my van. Parts were shipped Fedex apparently but I never received a notification from Fedex and Carparts.com didn't notify me of the delivery outside of my building until 2 hours after it was supposedly delivered. By the time I got their notification and went to retrieve the package, it was gone. I then contacted the company who said they won't even look into it because Fedex says it was delivered. I out the cost of my parts and Carparts.com says it's my fault.