CarParts.com Reviews

Dealing with these scammers tops the list for the worst customer service I've ever experienced. They advertised Oxygen Sensors as "Original Equipment" for my Jaguar. They were not OEM they were wire yourself universal. I immediately returned them. Car parts received them "TWO WEEKS AGO!" Now they're yelling me they don't know when the return will be done, which is necessary prior to initiating a refund. THESE ARE THE BIGGEST SCAMMERS I'VE DEALT WITH ONLINE!

One of my worst experiences, first I received two emails with two different carriers and tracking numbers. And after a week wait, they sent me wrong item, now I have to wait 2-3 business days which is 5 more days to get a confirmation if the warehouse is receiving the package plus 7 days for refund total 18 days wasted for a part. And yet customer service is asking me to call XPO to set an appointment for delivery. Do not buy things here!!!

Would not advise using this company. Sent 2 defective radiators. Due to a sickness and subsequent death in the family the return was outside of the window. They would not work with a credit for us or a return. Would not use them!

My entire weekend was ruined because you guys, yes, Carparts.som sent me a new, bad catalytic converter. This is one part that shouldn't be bad when sent out! This a part that should be tested prior to being put in a box and shipped to a customer! It's a complete hassle! Now I'm missing my friend's wedding, an anniversary gathering and I have to spend more money just to get it fixed by the time I have to be on work on Monday! Check your parts before shipping them out!

I ordered from them because I was on a time schedule, their site showed delivery on date I needed, was moving and had to leave at a certain day.!! This Carparts.com after GETTING PAID sent me email saying parts delayed, I called IMMEDIATELY before they had shipped to cancel order, as per THEIR POLICY, cancel before shipping, and refund.!! Well 2 hours after I canceled they said, shipped, I again called and was told TOO LATE.!!

My parts were here on time, Carparts sent me an email to lmk where my parts were and when they would be delivered. The way Carparts and FedEx work together was impressive and cheaper than the rest! I will use this site website again.

I was supposed to receive my order for my tail light assembly today. I have received the email and it says it has been delayed. I called your customer service and they can’t give me a tracking number or a date that it’ll be shipped. I need this item because I have a broken tail light and I could get a ticket. My order number is. **. You have such a bad review on the Internet. Can you tell me when my order will be shipped and give me the tracking number..

I was contacted by customer service after posting this review. They are making legitimate attempts to make the order correct.

I’ve ordered from this place only because they promised to get my order delivered at the exact day. But once I paid they sent me a message “unfortunately your order is delayed.” I’m pretty sure they lie deliberately about terms of delivery to attract customers. It passed 3 days already and the status of my order is still “processing”. Buy from Amazon.

Today I went to install the new brake kit she purchased and it was the wrong kit for my car. I contacted Carparts.com customer service and was told that they sent me the wrong parts, but because I was out of the 60 day return policy, they would not replace them. On our end, we ordered parts for my car. Didn't check part numbers after they arrived (assuming carparts were competent enough to send what we ordered). Went to install them, didn't fit. Now I have a brand new brake kit that fits nothing I own and get to buy another just to get the parts that should have been shipped to me in the first place.... Thanks Carparts.com.

Part guaranteed to fit don't. Sure they will take back what was ordered, but you don't know if it is right until into the job and have no option but to make what they sent fit. When they replied to the complaint they hid behind their small print disclaimers.

Junk products. Not as advertised.... cheaply made knock-offs. Mirrors I ordered were broken in boxes without visible damage to the boxes. I was able to get real OEM replacements from a different supplier for a few dollars more and they were intact upon arrival.

I never write reviews; that said, I am very disappointed, with all the ways to get parts and buy things online Carparts.com and their chosen delivery company "GLS" have made my experience horrible. I searched the parts and ordered them on 5/4/24, the delivery said expected delivery 5/6/24. It is 5/7/24 and the parts have not been picked up by GLS from carparts.com yet. When I contacted GLS they said to contact Carparts.com.

Hello I purchase catalytic converts for my 2006 Chrysler 300 and also front coil springs which was junk. The car sat higher with the old springs (coil bind) and the catalytic converter was bad, I spent about 500 for parts, life time warranty and call them they want me to jump thru hoops to try to get the parts replaced, I hate RockAuto but I would rather buy from them than buy anything from car parts, so don’t waste your money cause they not gonna treat you right be careful with them.

Avoid ordering from this site unless you want to risk losing money. I purchased parts totaling about $700, only to discover they weren't compatible with my vehicle. Upon returning them, I received only $400 back. Their policy seems designed to take advantage of customers. It's better to stick with Amazon, where I've always received full refunds regardless of the issue.

Don't buy from them. Bought a truck side mirror. Actuators will not hold the memory and will tip your mirror down, thus requiring you to readjust it every time you get in the truck. They offered me $50 to keep the defective or a replacement part. Opted for the replacement and lo and behold it does the same thing. Since I threw away the OEM, my choice is to drive around with holes in the truck waiting for a refund. So I told them just give me the $50 as I was done with their "Kool View" brand and I don't want to drive around with holes in the truck. They told me today they will not offer me the $50 now, only a $10 coupon on my next order... because my order is "more than 60 days old". It's April 19. I placed my original order February 28. That's 50 days. The replacement went out March 29. That's 21 days. Carparts.com Bry M cannot count.

CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

Whatever you do don’t order from these people. I order 500$ worth of parts. They pulled the money out of my account, and then they started pulling more money account saying that they just temporarily hold the full amount for 3-5 days. But in the meantime they pull the money out as the parts ship. I will never use them again. There is no reason to hold extra money out of my account and then tell me nothing can be done.

Folded my bumper to save a couple $$ on shipping, and did not send my fender liner. Seriously unsatisfied. Would not recommend buying from this site. Fender came scratched as week but was not as worried about that.

I am usually not one to write a bad review, however, Carparts.com deserves all the poor reviews (I should have read them prior to doing business with them). The simple process of returning a core for a refund was made so difficult and COSTLY, that I have given up on the process and therefore have paid an additional $70 due to not being able to even receive the return authorization. Please do not use this site, save the problems for something worth it.

I highly recommend CarParts.com for your automotive needs. I recently inherited my Dad’s truck and with the awesome help of Carparts.com I am restoring it to perfection in honor of my Dad who passed. The customer service care, products and prices are outstanding. Thank you team Carparts.com for helping me honor my Dad with your professional business. -Luke

Got these headlight for my 2014 Ccion xb restoration and they look amazing. The Headlights are great. They fit perfectly and glass is free of scratches. All the screw locations lined up perfectly. Recommend.

Their adverting of fast delivery is not true. It’s been six days and still no part. They blame the UPS, I live in Arizona and coming from California. Very disappointed. I went with Carparts because of their fast delivery. Could have gotten it from Amazon for less time of delivery.

Bought a tail light for my Yukon and less than a year later it was getting water in it. I got a replacement and now the replacement has the same issue! They are now unwilling to replace because it has been more than a year. Seems like the products they sell are less than quality and their customer service is worse! Avoid at all costs!

I purchased a rear rotor and brake pad set, received pads for a CAMARO... How this happens is beyond me. My account only has one car linked to it.. A 2013 Sante Fe.. When doing my brakes, rotors were perfect, pads on the other hand... Had to go spend $76 on new pads at the local parts store. If you don't want people to buy from you, clearly you're doing that right. When I reached out for a refund or just to have the correct pads sent.. $10 is what they offered me... Told them they spat on my feet. What if I squeezed those pads onto my car? Considering I spent $150+ on my set, how come I got the wrong pads but correct rotors.. Horrible way of conducting business and I will never be buying parts from you guys again. I hope nobody else does either.

I made many attempts to return a wrong part and got denied. I finally got a refund less than what I paid. Apparently, you get stuck with the shipping bill when you receive the wrong part. I didn’t order the wrong part. car parts sent me the wrong part and it cost me shipping fees. I see the customer is penalized when CarParts sends the wrong part to a customer. The only benefit a customer has with CarParts is when they ship the correct part OR give a FULL refund if CarParts made the mistake. Unfortunately I have Zero confidence CarParts can guarantee anything! Their mistakes became my mistake. Buyer beware.

I had placed an order for 2 headlight assemblies from this company, driver side, as well as passenger side for my Subaru Legacy. My original order number was **. The first one arrived about a week later. This was the passenger side headlight. It arrived, poorly packaged, and the side mounting bracket was snapped off. I called this company, was on hold for over an hour before I spoke to someone (who was difficult to understand), and they had me mail it back. They mailed out a replacement. The driver's side headlight arrived a couple days later. Once again, with a broken side mounting bracket. So both headlights now have arrived broken. I called again. Once again, over an hour wait time to speak to someone. Once again, difficult to understand.

Bought parts for my van. Parts were shipped Fedex apparently but I never received a notification from Fedex and Carparts.com didn't notify me of the delivery outside of my building until 2 hours after it was supposedly delivered. By the time I got their notification and went to retrieve the package, it was gone. I then contacted the company who said they won't even look into it because Fedex says it was delivered. I out the cost of my parts and Carparts.com says it's my fault.

I entered all of my car information. Ford Fusion SEL passenger mirror. Trusting that they sent the right one based on my information I went ahead and painted it only to find out it wasn’t the right mirror. It had the wrong plug. The only way they offered to make this right was to charge me all over again to send the right one the second time around. Why have us enter car information just to have them send the wrong part anyway? This was their mistake, not mine. No more Carparts.com for me.

I purchased a new timing cover and verified that the part matched my jeep. I received the part and trusted all was good with being correct part since car parts.com said it was a perfect match and the part manufacturer perfect fit. I installed the part and tried to put my serpentine belt on and the belt tensioner would not go down to get belt on. Found that after searching online it is a will know issue with car parts com selling this timing cover and customers making modifications to make it work. But even after fixing that issue and finding after installing the harmonic balancer that the timer cover is thicker and causing the balancer rubbing on the timing cover. To fix this issue was to pull the harmonic balancer back a few mm.

Terrible experience trying to replace headlights on VW Jetta. I should have read the BBB comments about horrendous customer service before I ordered from here. The first shipment I received had a broken light assembly inside the housing. I contacted the company and was able to arrange for another one after waiting a long time on hold. Second one arrived with the same issue.

I wish I had checked this website prior to making a purchase, from this inferior retailer. I ordered two front headlight replacements for my vehicle. The poorly packaged box came with only one !!! No phone call nor email explaining the issue. Why do they ask for these data points and not use them? I called their 800 number and reached a multi-call center, in Outer Mongolia. The gal only made excuses for this business, rather than helping me attain the other headlight. I wonder if they will adjust the credit card payment. Yes, they did.

I ordered and paid for the merchandise and I received an email that my order will be shipped and I will receive it on October 25th. They also sent me a tracking number. I have been checking the site with the tracking number, but status never was updated. The delivery day was pass and I gave another day and still I have not receive the shipment. I called the shipping company GLS and they said the Carparts.com have never informed them of any package with my tracking number. I called the Carparts.com and they said, "We are sorry, we don't know what happen" to my order and they will send me the refund and they will further investigate about this incident. I have lined up the mechanic to install the part but couldn't finish the job. I am very unsatisfied and will never recommend anyone to use this site to purchase parts.

It seems that if they're out of stock of the part you order they just send you one like it. Could be honest mistake, until they send you another wrong part. Instead of telling you they don't have it they keep sending parts that don't fit. Costing you time & money. I've paid a guy twice now to come to my home just to tell me the steering rack doesn't fit. Now I have to go another two weeks before I am reimbursed so I can order the correct part from someone else. Costing me more money that I don't have & leaving me with no car for even longer. And they tried to make me feel like I was putting them out for having to send me the part twice & me returning the part twice. When it was their fault.

Ordered parts for my 2001 Dodge Ram 1500. It was four parts mailed in three shipments. Two shipments arrived as promised, Support made sure I got the third in a timely enough manner. There were a few pieces missing (cotter pins and a castle nut). CarParts.com Support went the extra mile of making it up by a small refund and a discount towards my next future purchase. They didn't have to and weren't expected to, but they did it. If they have the parts I need, I'll shop with them, again, for sure.

I notified them of my problem and they had a very quick response for returning the item or me keeping it and them making it right. I chose the latter and I am very ecstatic about them making it right and fantastic customer service! Order **.

I ordered brake parts for my vehicle. Order number **. The parts came poorly packaged and the parts were not complete as they should have been. I contacted Customer Service, provided pictures, and explained to them the issue. Their questioning of the issue was specific so there was no confusion. They quickly came up with a satisfactory resolution. I will purchase from them again.

Carparts had the parts I was looking for. They were all shipped separately in a timely manner. I would recommend this company for your next purchase. The price is right. If you can do the work yourself then you will save a bundle using carparts.com

I ordered a part which turned out to be incorrect for the vehicle I have. Not knowing the company’s return policy, I was assisted and ultimately given a partial refund. I do appreciate the company working with me!

This company is super customer oriented. I had purchased an item to replace my broken one and it worked but wasn't the best quality. The company reached out to me after reading my product review and offered me multiple options to rectify my unsatisfied opinion. I opted to replace it with another and the new product works perfectly. No extra costs, no difficult part on my end. Just return the old product with a paid mail return postage label.

The replacement interior sliding door handle for my 2006 Dodge Sprinter worked fine for three months before breaking, presumably because it was made of poor quality plastic. What a hassle, especially because I was travelling at the time the part broke! A couple weeks after writting a review on Carparts.com a representative reached out via phone to refund my purchase under a 1-year warranty, so at least that is a point in carparts.com's favor. I wouldn't recomend buying the product again. A 1-year warranty is good, but not even close to as good as selling durable parts that last. I ended up replacing the part with an OEM part, and my advice to you is to do the same.

I ordered some headlights for my Volvo XC90R. They did not fit because of my "R" version of the XC90 has custom lights that the standard XC90 will not work with. I had to return them back to carparts.com and they were very understanding and gave me full credit. I will buy from them again and recommend them highly for their timely response and great customer service.

Ordered part for 2015 GMC Terrain. Box stated that it was the replacement. Placed side by side. Perfect match. OK right part. No there were 5 mounting studs. Original has 4. None of the studs match up. Defective part. Customer service is overseas. Jockey around from department to department. Parts department. Order #. Had to get vin off of car. Wrong vin they say. Get it off title. Same vin. "OK Michael it is the wrong and defective part. We will send out the correct part free of charge." Back to customer service. "No we won't send out the part."

I had a problem with an item that I purchased not fitting properly. I had to do some alterations to make it work. They quickly contacted me about it and offered a partial refund. They were very helpful and pleasant to work with.

Returned parts that did not fit (their guarantee to fit) not so much a guarantee. Took pictures to prove where and how not fit. Was told money would refunded with in 48Hrs $2300. Of, course did not happen. Called again and this time was told, "Oh we haven't looked at return parts yet that were sent back 3 weeks ago!" What's to look at and constant lies!. You take parts out of box. Try putting them on, they don't fit, box them up and send back!

I left a review on a car part that did not fit quite right to the body panel. I received a response from customer service wanting to make the issue right, but upon further inspection the car part had seated itself and fit correctly. The customer service responded quickly and showed their appreciation for my review and input with a discount code.

I had ordered a muffler and had to return it. The return program is very, very simple and was handled beautifully. There had been a mistake in the refund amount that was taken care of by Paul D. in the Customer Advocate Team immediately. Kudos to the entire team!!

Great replacement part. Works like it should. Arrived on time. Would recommend this company to anyone. Product came in 2 packages which I didn’t expect but both work great. What more can I say than it is nice working with this company.

Totally wasn't expecting a email, yet alone a phone call from CarParts.com. I made a okay review about a door glass that I bought for a 15' Enclave. Glass showed up with a chip along the edge. Packaging sucked. No fragile or handle with care labels anywhere on the packaging. No packing paper or Styrofoam peanuts to help protect the glass. Anyways, customer service called and asked what happened, so I explained what happened. She was very kind, understanding of the situation. I wasn't even gonna request a new one. She said that the company greatly appreciates my review and they will work to make the experience and shipping better for the customer. They said that they were gonna send me a new door glass free of charge. Definitely give the customer service a 5 star review on how they handled it.

After visiting a local auto body shop, I was told the part I purchased was insufficient for my needs. I imagine this is a not uncommon experience. However, when I went to return the part, not only did I struggle with the return form on Carparts.com being 'temporarily down', but after I got the return processed I was informed I had to pay for shipping. Had I known that, I would never have bought from carparts.com.

I bought two rotors but after much delay in delivering it I only get one parts. I can not wait any longer because my car is broken. It is too bad to be driving it on the road like this, so I have no choice but to mount the one roto that I received and use it together with the old worned-out roto. Now the old roto will easily mess up the new brake pad and in matter of weeks I will face the reality of changing rotos and break again because of carparts.com. I never had this experience with any online car parts vendor. This is ridiculous.

I purchased a pair of headlights from Carparts.com and they arrived quickly and fit exactly. Sadly one of the headlights didn't work as it should. It would not adjust as high as needed to be safe. Through a review of the problem Anthony quickly responded and sent out another headlight with a return label for the defective one. In just a few short days my car looks and "sees" better than it has since I bought it! I will definitely be using Carparts.com in the future!

I purchased a tail light to replace one previously purchased from this vendor that failed after a few months. The customer service representative saw the poor review and reached out to make it right. I am pleasantly surprised to have been contacted based upon my review, and the return and refund couldn't be easier. Thank you to Paul D.

Ordered a fuel pump that arrived damaged. Wanted to return it and got one email saying to look for the shipping label. The label was never mailed to my inbox, I had to go search for it on the website manually. Then after I did find the label and sent it back I got excuse after excuse about getting a refund. Currently trying to get my bank to force them to process my refund. No more lies, no more excuses. This company is a scam, they will not give back any funds for any reason no matter what the website claims.

A customer service named SHEN helped me out with a order that was presumably lost in transit. We talked via IG direct message with prompt response from the associate and they offered to send me a replacement at no extra charge just to ensure I kept my customers happy... really satisfied with this service provided by SHEN at Carparts.com. I would highly recommend this company for any replacement car parts.

Good parts, great price, very good customer service. Bought some drilled and vented brakes on order **. There was some poor packaging on the shipment, I mentioned it in a review and Anthony reached out via email with a discount code and a small credit as well. An unexpected surprise and great follow up service. The brakes weren't damaged at all and they work excellent. Would recommend to other in the future if they have parts you need.

The first merchandise I received was damaged from delivery and also a manufacturer defective. So I notified customer service and they had sent me another part which this time the delivery was awesome although the merchandise still had the same defective as the first one I returned. So again I contacted customer service and they refunded me 50$ rebate which I still kept the 2nd part and I'll just have to repair it and I'm fine with that. Overall that shows that the customer service did this company is AWESOME and I will still continue to shop here when I need more parts. Thank you so much!

My experience with carparts.com was mixed... I ordered a side mirror that, according to their website, should have fit my 2022 Honda HR-V. When the part didn't work and I posted my initial review, I was very frustrated and felt I had wasted my money. Emmy in customer service quickly responded to me and offered to send a replacement. The part arrived quickly but unfortunately did not work either. I now have both parts back in the mail and should be getting a complete refund. I wasn't able to find the part I needed but Emmy's quick, responsive, and professional handling of my issue turned a bad experience into a good one. Thank you.

Bought an alternator, and was told to send core back for refund. Sent core back in July and it has been 3 weeks no refund, in the meantime the original alternator did not work so they sent a Your Replacement Order: ** and when I got it I also returned that defective alternator, so they have the original defective alternator plus their core back and no refund. And they keep giving me the run around, every time I call after 1 hr or more holds. Spoke to them on Aug 3rd. They promised my refund would be in a day or so. Then 109 th Aug no refund. After 1 hr hold and the agent dropping the call on me I called back after another 1 hr hold, got agent that said I have to wait again, asked to speak to manager. Got manager that told me I have to wait again. Horrible service.

I "purchased" a muffler from Carparts.com and was given a FedEx tracking number. FedEx lost the muffler so I contacted carparts.com customer service. "Sly" (the customer service rep) said they didn't have any more mufflers (even though their website showed more available) and offered to return my money, but not in a nice way. I declined because the website showed more available. I then contacted customer service via email and the rep said they had more mufflers, so he ordered a replacement. He wrote that I'd be getting a shipment notification very soon. It never arrived.

I was in desperate need of rotors and brake pads. Found Carparts online and thought the price and reviews on their website were good so I decided to purchase them. I ordered on Friday August 4th, and the shipping said it would arrive at my house by monday the 7th. The very next day (Saturday) I made a purchase, I received an email saying that my arrival date now is Wednesday August 9.

I ordered a part. It came in damaged. They were very good about satisfying me. Went above and beyond to make sure that I was satisfied. Took care of it with no hassle at all. Really a quality company to do business with.

The mirror I ordered didn't work as expected, it fit and looked fine the power part wasn't working. Decided wasn't worth sending back. Customer service saw my review and took care of the problem and I wasn't even making a complaint. Still not even sure if I made the mistake or if it was on their end. Will shop with them again when I need parts.

I had a lot of time and trouble installation. After I wrote my review I received a thank you letter and an apology for letting them know so they could inform the manufacturer that they need to correct the fit. Plus they gave me a discount on future orders. I wasn’t going to use it, but today I received another email and that impressed me. This company truly wants their customers happy and I am, because I feel they were honest with me. I’m happy to say I will be buying my car parts from them in the future. K. **

I purchased a catalytic converter online for my daughter's 2018 Subaru Outback. When we attempted to bolt it in, one flange was crooked. Paul in customer service responded quickly & handled the return.

I had a problem with a car part I ordered from this company. Their customer service department responded in a very timely manner and offered a very acceptable resolution. I was satisfied with the outcome and would not hesitate to use this company again.

Bracket was clean and painted, but pin holes were damaged. I was able to fix myself, but it was not usable as delivered. Customer support quickly offered solutions, including exchange and partial refund. Since I was able to fix the part and use it, I took the partial refund, which felt like a fair exchange. Customer support was friendly and very easy to deal with.

Needed to return an alternator that stopped charging my battery. The customer advocate has been very helpful in getting this done. They have kept in touch with me and let me know what is going on, what to expect, etc. I am still waiting to find out if I have to send the original box back (which was no fault of theirs at all; I forgot to take the box with me).

I bought a fuel pump for my 2000 Chevy Camaro. I had to drop the tank, which can be quite a task for anyone who has done it before. Within a week or two the pump failed. I was mad, but I couldn't ask for a refund as getting that tank out and in was so much trouble I just wasn't prepared to do it all over again. I wrote a review describing my experience and chalked it up to bad luck. These guys took the time to reach out to me about my experience and offered to send me a brand new fuel pump free of charge. They took the time to seek ME out and do this- that is service that is above and beyond nowadays. I really appreciate this and will recommend Carparts.com to anyone I know. Thanks again.

Ordered a fender set from this company. They charged my card, said it shipped, provided link showed shipped, then suddenly emails saying it was delayed. Items never arrived, then suddenly they cancelled the order and issued a partial refund.

I left a comment on a Facebook post and someone got to me right away. Bryle was awesome at helping resolve the problem and get a replacement part. He made sure to get this done asap although I told him that the issue wasn't their fault. It was FedEx that damaged my part.

I ordered a replacement door handle for my car. The package got lost in transit, and I was helped by Paul in quickly setting up an expedited redelivery of the exact part that I ordered. He was kind and courteous, keeping me up to date throughout the entire process.

I got 2 bad solenoid sent to me. I checked and rechecked. My side was in working order. The parts threw codes immediately. I did a review online. Carparts.com emailed me and I explained everything and they agreed I got bad parts. They have paid for shipping to return items and were very professional and so far did everything to fix this issue immediately. I shipped today and am waiting on my refund. I would recommend them for customer service alone.

Bryle was very helpful and fast to fix an error that occurred in the part I ordered. Considering I didn’t see the email they called to let me know. Good customer service. Will be ordering from then again soon.

I placed an order with the company based on price but delivery date was important as well. I ordered on a monday and it was supposed to arrive on Wednesday. It was pushed to Friday then pushed again. I made it known in an email I received from them about my experience and they responded and indicated how sorry they were regarding my experience and refunded my shipping costs. I thought that was very good of them in order to keep me as a customer. I will try them again and as long as it gets delivered as stated or very close to that I won't have an issue. The product (brakes) fit fine and seem to be doing their job.

I had ordered a part and it came without gaskets, Carparts.com reshipped the entire order with gaskets. I ended up having to modify the part slightly to get it to fit. I left a 5 star review reflecting the great price and I had expected some issue buying the cheapest part available. They read my review, contacted me without my initiation and ended up partially refunding my order after I told them I did not want a refund as things were fine and I was happy and had expected some kind of issue.

I submitted a negative review on a product from this vendor. I was contacted almost immediately and offered a refund/credit on my purchase with no questions asked. The representative was very courteous and knew what to do. This was much appreciated.

Recently purchased a window assembly for my 2003 Expedition, and while there was a minor issue with a slight bend near the bolt area, I was able to fix it by tightening it. The exceptional customer service I received stood out. The company promptly addressed my concerns and demonstrated a genuine commitment to making things right. I appreciate their attention to detail and the level of service provided. The parts are functioning well, and I am confident enough for now in their quality. Overall, I had a good experience with this purchase and the company's customer service. I look forward to future purchases, expecting the same level of quality and service. For now 4.9 stars.

Regarding order **, I had ordered KYB struts and sway bar links to service my 2008 Toyota Tacoma. During installation, I discovered that one of the struts was not aligned correctly during the manufacturing process, making it extremely difficult to install. I mentioned this in my initial review and CarParts.com responded almost immediately. They offered to replace the item, but since I had no option but to move forward that day, they provided a discount to the item and offered a coupon for future purchases. They really do stand by the quality of the products they sell and worked quickly to offer assistance.

I recently ordered a bumper kit from this website and received the front bumper with no issue. The back bumper was out of stock though. After a week of it being out of stock they refunded me and I was waiting for the bumper to come back in stock to order again. The second order also had the same issue, but I received a follow up on my review and we are getting this settled. Great customer support

Carparts is a very great company. Fast delivery - friendly and professional staff who are very patient and makes sure you have everything needed concerning your vehicle. I ordered a catalytic converter - turns out it was defective. I called back a few days later to report it and they walked me through the process of getting it documented and the ordering of another catalytic converter and steps on how to resend the faulty converters. I’m actually getting the new one installed as I type. I believe all will be well this time around. Please give your business to this company - you won’t be sorry!

So I paid for a next day delivery which was an option. That was on a Thursday morning and didn't get my package until Tuesday which was a regular delivery fee. I then spoke to someone via email saying that they would refund me. A week and a a-half later here I am writing this review. Very unprofessional.

Had ordered a Kool Vue Mirror online and received it quickly and item looked like it was good quality, but when I plugged it in and installed it, all the functions of the mirror were screwed up, and pressing the buttons would cause the mirror to do the opposite. This was my first time ordering from this site and thought it would be my last, but Bryle from customer advocate contacted me and advised that they had already sent out another mirror for me without me asking them. Received the mirror and it is now working like the original mirror. I will definitely use this site again to order car parts....Highly recommend this site....

Just an FYI your company is absolutely horrible, and despicable. I have been attempting to work with this company for almost 3 months. They sent me the incorrect part for my car. But kept claiming it was the correct part. I went to THREE different mechanics and they all said the same thing. It was the WRONG part. They kept taking forever to respond to emails, they never answer their phones, and they gave me the runaround for months on end, so that they didn’t have to give me a FULL refund. $500 is a lot for a poor, single mother. Imagine driving around for almost 3 months without any A/C in 90 degree weather. You are worthless human beings by constantly ripping people off, and deceiving good people. You should be absolutely ashamed that this is how you choose to run your company.

I had a problem with an order and the customer service rep was very helpful and issued a refund. The whole process was exceptionally fast, easy and helpful. I only wish customer service was like this everywhere I shopped. Order#**.

I needed a radiator, and paid for next Day delivery, but it didn't come. The part was good, I just didn't like paying more for shipment and it didn't come when I needed it to come. Then here comes the Customer service agent Paul, checking up on the part, and apologizing. His concern was genuine and I liked that! He will be the reason I keep referring Carparts.com. Order number "** / customer service agent Paul

I had a rough experience with the shipment of my hood latch. A representative proactively called me to make it right. She took the time to actively listen and offered to replace my item or refund my money. We have all had an issues with online orders from one company or another, but I have never had a company reach out to me and give 100% effort to help me and other customers in the future. It is much appreciated.

I ordered a part for my car, the first one arrive in the correctly marked box, however, the opposite side window regulator was packed inside. I returned the part and they sent a correct part, without a motor. The adaptor to my existing motor was totally not correct. They said keep that part we will send a complete regulator and motor, which came and was correct, with one flaw. There was a required angle cut to the regulator which wasn't done, and I repaired the item to fit properly. I called to let them know of the fix I did and they refunded part of my cost, which I couldn't believe! Now that is what I call customer service!

Paul helped me get my parts to me asap.. Once he found out I hadn’t received my package he was able to send me my package to me in a quick manner. He even got me A refund. I really appreciated. Thank you for the help.

I ordered a fuel pump for my car and delivery took longer than expected causing me to reschedule my repair. I noted that in my review and was immediately contacted by CarParts customer relations team Paul, who apologized for the inconvenience and surprisingly compensated me for the inconvenience. I highly recommend this company for their service, products and customer care. Because they place their customers first.

I placed a a order and wasn't too happy with the quality of the item. Order # **. A customer service representative reach out to me about my recent order and what can I say? Great interaction and timely response. 10/10.

Product had hidden damage and they paid me to correct it. The fender I brought from them was damaged on right corner. The body repair shop didn’t notice until it was unwrapped. It was wrapped at the warehouse like that. I told them the person that pick it and package it needs to pay more attention but they were great in making it right. I will buy from them in the future.

Great people to deal with. Prompt response. Solved all my concerns immediately. Ordered new rockers for my son's 2011 f150 while he’s overseas. Got the discounts they offered and a deal on shipping. Few hours later got an email that there already shipped.

I made a simple purchase for some ballpoints for an old Dodge ram pickup truck. Being I buy a lot of parts online I wanted to try Carparts.com. Right off the start I had issues, it started with the shipment arriving to me short. Even with their own tracking showing it short upon shipping they charged me the full amount. After bringing the shortage to their attention a replacement was made but never arrived. With no timely resolution I decided to cancel the order, to my surprise after returning items they told ME it was short. Thinking this must be a joke I replied with every piece of information I could, yet nothing was in my resolved in my favor.

I was ordering a window regulator Order# ** for my 2000 Toyota Camry, when I finished installing the parts I realized that the cable connection to the motor has reversed polarity so I left a feedback explaining the issue. Customer service representative named Anthony emailed me and trying to make this right and He did an awesome job. I was pleased with it. Thank you and keep up the good work.

Emmy was very concerned about the points I brought to her attention concerning manufacturing quality and possible injury just handling the headlamps. The headlamps had very sharp edges on the plastic which could cut someone. They also had 6 sheet metal screws with extremely pointed ends that could puncture your skin.

I posted a review on parts ordered that I installed and I am not happy with the parts but Bryle was very helpful with the issue. He was quick with his responses and offered a several options to help with the issues.

Paul observed my comments on defective mirrors and immediately reached out to me to get explanation. Then promptly sent replacements ensuring they were correct before mailing. Thank you Paul for your help.

Emmy emailed me about a part that was wrong. She went out of Her way to make sure the problem was solved. She also followed up and made sure I was Happy. You don't find this kind of service this day and time.

Ordered some struts for my 2009 Nissan Versa and was sent faulty parts by one of their distributors. When CarParts became aware of my issue, they quickly responded to my concerns and corrected them, professionally as well as quickly. My only frustration now is that I have to have my struts changed out again and this is time consuming and expensive. I shouldn't have to be changing them, as the original parts I had already ordered, should of been quality parts. I hope this is the last time I have to replace parts that I have purchased from CarParts that I received from their distributors in faulty condition because having struts changed is expensive and dangerous and you essentially don't know you received by ad struts, until after their installation and you drive the vehicle.

Had a problem with some door locks that I purchased. They contacted me and even offered me a partial refund on the purchase. I would recommend this company to other people who need auto parts. That is all.

I recently purchased a replacement Fuel Pump for my vehicle and experienced an issue with the replacement pump that was sent. The first pump that I purchased failed after three weeks. I promptly informed Carparts.com about this purchase along with what happened. I was sent a replacement part which was delivered in pieces and could not be used. I was sent an email by a Carparts.com representative who expressed their sincere remorse about what happened and immediately issued a refund for the product. They did ask for some photos of the Fuel pump for them to review. I responded and added the photos with my return email. I want to commend carparts.com for their concern and for immediately addressing my concern and showed compassion and customer fulfillment. I want to again thank the team at carparts.com for their response and commitment to a +1 customer experience.

I ordered a set of parts a few weeks back and one of the parts did not line up with the other parts to connect. Customer support reached out and are sending a replacement. Very friendly and wanted to help in any way possible to fix the issue.

Received ordered part that was defective. Trying to get replacement has been less than stellar. Along this journey I have been assisted by some helpful individuals. (Vonn, Monica, Brooke). Once I receive the replacement part promised, I will feel much better about this endeavor. I think the return process for this company needs some fine tuning. All in all, they are trying to make the situation right so I can't say I would not shop with them ever again. (That is unless there is an issue with the replacement part.)

We purchased an alternator from Carparts and then they asked for a review. I put in my review there was a whine in the alternator. Immediately I received a email and within the next 2 days they sent a new exchanged alternator. GREAT CUSTOMER SERVICE!!! Very impressed with their fast response and customer satisfaction.

I bought a fuel pump and filter for a 2003 BMW thinking that their “guarantee match” was just that. The pump went out after 7 days and they want to charge me to return filter! BEWARE of them, scammers.

Paul was great with the customer service end of our transaction. He was very helpful and appreciated my feedback. Even though it was the wrong part I received he made it right. I will do more business with carparts.com.

Went to great lengths to get and quickly send wiper motor complete unit for 1999 Jag, all at reasonable cost! Impressed! Will my my first choice for future stuff, which I expect to need more often than I’d like.

The customer service agent was very helpful. They were informative and a pleasure to deal with. I would suggest this company and use n them again just because of this experience. I appreciate the assistance I received along with the discount for being a first time shopper on this site.

Order # **. Shipping was Amazingly fast. I ordered passenger mirror for Gmc Yukon. High Quality. Great Price. 60.00. Outstanding Customer Service! Answered all my Questions Immediately With utmost Professionalism. Will Order Anything I need in Future.

I ordered a 2012 Ford Escape antifreeze tank... I received something different, a DIFFERENT COVER (that's not the problem, the problem is that it arrived WITHOUT ITS RUBBER HOSE FOR STEAM RELEASE... When I bought this it was because I needed everything that the image said I needed... Thank you very much for your attention and for taking the trouble to answer my comment and help me with this and solve it, appreciated it.

These people are the absolute best in customer service. Working on Memorial weekend. Highly recommend them. I mistakenly thought I had not received the hinges. In fact my wife had picked already picked them up from the post office. When I wrongly informed them I hadn't got them they responded within the hour. I will do business with them anytime I get a chance

Carparts's shipping department so poorly packed my goods that our rotors damaged all the brand new brake clips and as such I was required to use our old spent clips instead. Customer service refunded me, rebated me, and gave me a courteous and timely response. Thank you CSR's. You've maintained my returning shopping.

I ordered a Nissan maxima driver's door handle. Long story short it was not a correct fit so I ended up having to a mechanic for labor with no results. Even though it had been a while. Carparts.com still gave me a refund and are looking into that door handle. Thanks car parts.

Been using Carparts.com for about a year, very happy with the parts until a recent purchase of motorized side mirrors for an old Saturn. Posted a review on their site with my observations and quality concerns. Paul contacted me about that review, offered a couple solutions, and contacted the manufacturer with my feedback about the quality issue. Paul was incredibly persistent, professional, prompt in action, clear in communication - and effective at clearing things up.

I purchased a WeatherTech window shade set from Carparts.com that was to fit my 2019 Ford F-350 King Ranch. When I received all fit well except rear window. Dealt with Josely M. who was helpful but not resolved.

I purchased a radiator for a Toyota Prius which includes the condenser for the AC system. The item was delivered promptly (actually earlier than the estimated delivery date) and was fairly well made and worked well when installed. My only problem was that a bracket that had been welded on to support the AC lines had a hole drilled in the end which would not allow installation of the associated retaining clip due to the hole being drilled or punched too far from the end. I opted for reworking the part myself rather than returning the item, but did complain in a review.

Had issues with price of return. They contacted me and fix problem to the best of their ability. I received an item that wasn’t the correct one but to return shipping cost more than I paid total for part including shipping. So they said they would refund my full amount that I paid to them but they couldn’t return the money I paid to Fedex for delivery back to them. I’m satisfied with that because they did what they could

CarParts.com honors what their website says. They value the customer. And we received the mirror within 3 days as promised. As well as, we only paid 1/2 of what other companies were charging for the same part.

Found reasonable pricing, easily ordered. Customer service was good, though long wait. Would order again. Would also recommend to friends and family, haven’t installed parts yet though. Good luck Carparts.com.

Very happy with my purchase, the hinges fit beautifully and now my head goes up and down smooth. I purchased the left and right hood hinges for a 2011 Fusion and they both worked like brand new, I couldn't be happier.

This company's response is very awesome. This was my first time using Carparts.com and the customer service has been exceptional. They resolved a shipping issue very quickly and when had issues with the new part they addressed it. They offered a refund which was more than generous and not expected. They also provided a discount code to use on next order which I will definitely use. Again, very much appreciate their response and will recommend them to others.

I ordered parts for vehicle then wait for them to come and pay to have delivered one day earlier but they are actually behind. FedEx is supposed to deliver 10-2 pm. Was not delivered until after 3 pm. I have sign saying, "Delivery. Ring doorbell. Don’t leave package." I didn’t know it was delivered and no doorbell ring. I even checked outside at 2:15. Received email saying, "Delivered. Go outside." Nothing outside. Call customer service and the customer service employee argued with me and I asked for supervisor and was hung up several times. They have a poor excuse to customer service and I called bank. Canceled payment. It was not even delivered to correct address. Was left by street.

The latch arrived inoperative. I am disabled and I didn't install it right away. When I discovered the problem I was in a rush to get the car back on the road so I purchased one from a local junkyard. I thought too much time had passed since purchase so pitched the item. When an email came asking how I liked the part I stated my displeasure. Paul immediately responded and rectified the situation with a total refund. A company that stands behind their products should be applauded. I highly recommend and will purchase from them in the future. WELL DONE Carparts.com

My last experience included purchasing lower control arms and inner and outer tie rods. Every part ordered came quickly and correctly. I have ordered in the past, steering wheel lights and buttons, as well as other products. I've never had to wait more than a few days and another had to return a part for it not being the correct part. I'm glad I shop with Car parts.com.

Brooke B. contacted me regarding a review of the parts I purchased for my 2003 S-10. In my review, I mentioned a minor issue that was easily corrected by me when I installed the parts. I was pleasantly surprised by her concern over the quality of the parts and how Carparts.com could make the shipment and received condition of the parts better for future consumers. Her follow-up and genuine concern for my satisfaction was commendable. After explaining the parts were fully useable and only suffered some minor cosmetic shipping issues, she still insisted that I accept a token of appreciation for my business and understanding.

I had ordered a car part that it turns out luckily I didn’t need, Louise helped me issue a return to sender and offered a discounted return label if that didn’t work. I had a great experience with customer service!

2015 Nissan Armada SL, 108,000 Choose Z36 slotted/drilled rotors and ceramic pads front and rear. What a difference, these are what brakes should be. Quiet, shorter stopping distance, peace of mind. Every once in a while I pull a small cargo trailer without hesitation of stopping. The brakes are a perfect match for everyday driving, not overly aggressive but more than capable of stopping you in time. Carparts.com gets 10 stars, for customer service, quality of parts, fast, well-packed shipping with FedEx. Many thanks. Good Health and God bless each of you. Ty.

I was having some trouble finding one of my parts and they jumped into action when I needed assistance, they were able to give me clarification in less than a minute and I greatly appreciated whoever helped me!

These dudes were Great! And handling all issues in a very professional manner and quickly my parts arrived 4 days earlier. (Next Day!!) Top Notch water pump (Pierburg) for the best price online I could find, Seriously!!!. Thank you Ron and Seeth!!! For taking Good care of me!!!

I had a small issue with a product in the way that it was shipped making installation more difficult. I left a review, and they emailed me quickly to try to fix it. They refunded part of the price since the part wasn't needing to be exchanged. Great service.

I ordered a part and it by chance was defective. I left a review stating that. I didn't tell them but this was my first time ordering from them and was planning to never order again from them. They on their own they reached out to me and offered a refund or replacement. Was very impressed by this. They were very professional friendly and prompt. That's rare with companies these days. This one act has made me a loyal customer. Keep up the great work! Order number - **

After a bad experience, Carparts.com kept a dialog with me via email. Paul in customer service worked with me and provided a solution that was more than acceptable. Perhaps my previous review was too harsh but I feel like the company stepped up and made up for any misunderstandings. Thanks Paul for your professionalism.

I order my parts for my truck. When I installed them one of the parts didn't quite fit right. I was able to install and it looks fine. I did mention this when I reviewed my order with Carparts.com. I didn't expect that I would get a reply much less given some options on how to correct the situation to my satisfaction. Paul provided me with a refund and a discount on a future purchase. The situation was handled in a professional and timely manner.

Norylin was great as a customer advocate. N took the time to understand my needs and my goal to replace this item with a more expensive item. It took Norylin a few days to secure approval for my return AFTER the 90-day limit. Norylin was successful and I am still a happy customer. Thanks to Brooke B for giving me the opportunity to review CarParts.com Customer Service.

Updated on 04/29/2023: I've already left my complaint here once with a response from a representative at Carparts.com. I want you all to know that even though the Customer Advocate Team is responding to individual's complaints public, they are not responding afterwards. It is just a front for the company as a whole. As I mentioned I'd recommend cardID.com over this "establishment".

I purchased bumper trims for my BMW, sadly I painted them before fitment, once fitted they did not fit how they were suppose to, but they made up for it plus some. Will shop here again. Great service. Fast shipping. **

Purchased an exhaust system (for an '04 Pontiac Vibe FWD non gt.).. Invoice **... including converters and resonator. Product was delivered quickly at a great price, but delivered in an open box and damaged (needed part so dealt with and repaired damage). Product fit correctly, yet flange was considerably thicker material than OE so longer bolts (10mm x 1.25 + 1/4 " longer) were required to mate to flange instead of the included spring bolts (simple but frustrating). After writing an honest lackluster review, Carparts.com did respond with 10% off for damage ($30 credit) and a 10% off coupon for next purchase...

Brooke B. was amazingly competent and customer care oriented. Because of her service I will use this company again. She was very kind and helped sort out the issues. She is one employee that is of value to the company.

Listen to my concern, and took care of it, great customer service, I only shop here because a good good prices, and prompt deliveries, no hassles, my go-to for parts, I recommend Carparts. If you want to find the parts you need great prices, great service.

Have sent many messages asking to stop texting me every day. They will not respond. Such an IN YOUR FACE COMPANY. DO NOT GIVE THEM YOUR PHONE NUMBER. IT IS A LIFE LONG HASSLE. THEY WILL NEVER NEVER STOP

I order valve cover April 11, was said website delivery date is 13. On 13, said it got delayed. Delivery date is April 14. I said one more day then on April 14 delivered it at wrong address and I contact customer service which not helpful and careless guy. I told him I need my refund. He or she said, "I will process your refund." Yesterday which was April 18, I got shocked what I saw, the part was on my apartment door. When I opened it its has cracked and broken cover on side.

We received our refund. Thank you.

The first part I ordered never showed up. The second was defective so I requested an exchange they messed that up. I had to call them after I made my claim because they forgot. Wouldn't recommend to anyone.

Don't order low priced parts. By the time you pay the postage you can get the part cheaper locally. I order a windshield wiper replacement blade - cost $15.00. Received the wrong part and was told to send it back for a refund. No problem there but by the time the postage was paid and I bought the part I wanted and paid another postage there was no refund and I was into the part way above the original cost. Unless you are really in the sticks remember how much it cost to return something. They guarantee it will fit but not what the final cost will be.

This is the second time I order parts with the same bad experience, yes I got some savings but the worst part is the shipping (GLS). They said the part will be here last Monday so I told my customer I will have his truck ready. The day it takes me 15min to replace it. Today is Wednesday and still no show and on top of that GSL won't update the shipment so this is the last time I order from Carparts.com.

I ordered a brake kit for my wife's car. The website stated that the order would be delivered on Saturday. On Friday I received a text from FEDEX saying that my ordered wouldn't be delivered until Monday. I checked the status of my order on Carparts.com and it still stated that my order would be delivered on Saturday. I called Carpart.com and the lady told me that they don't pay for weekend delivery and that they have a policy of delivering within 5 working days. I asked why both places on their website said Saturday. She said she didn't know. I asked about returning these as my wife was going out of town on Sunday . She said I could return the brake kit but that I would have to pay the freight charge. $18.00 when it was not my fault. Do not buy from them, they list delivery dates just to get you to buy, knowing that they cannot deliver on that day. STAY AWAY!

I ordered a replacement fog lamp for my BMW. It arrived broken so I went online (after a lengthy chat session) to file for a replacement. I filled out the form, sent pictures, and received a return email stating I would receive an RMA within 72 hours. No email arrived. A week later I contacted them again and was told I would receive it within 48 hours. I have no idea whether I'll ever receive the replacement or refund as they never respond. DO NOT BUY FROM THIS COMPANY

I had accidently ordered incorrect headlights but was able to schedule return of wrong parts and actually received correct parts before I got the incorrect ones shipped back. Thanks Carparts.com!! I will definitely shop there again.

I have bought a set of 4 engine mounts for my 2007 Toyota Corolla and this job has cost me so much time and extra money because the ones I bought from Carparts.com have only 1 that fit my car out of the 4. After attempting to leave a review for the product TWICE, it fails to show up on the product website and the only reviews on there are 5 and 4 star reviews which is why I bought the product.