CarParts.com Reviews

I ordered a part. It came in damaged. They were very good about satisfying me. Went above and beyond to make sure that I was satisfied. Took care of it with no hassle at all. Really a quality company to do business with.

The mirror I ordered didn't work as expected, it fit and looked fine the power part wasn't working. Decided wasn't worth sending back. Customer service saw my review and took care of the problem and I wasn't even making a complaint. Still not even sure if I made the mistake or if it was on their end. Will shop with them again when I need parts.

I had a lot of time and trouble installation. After I wrote my review I received a thank you letter and an apology for letting them know so they could inform the manufacturer that they need to correct the fit. Plus they gave me a discount on future orders. I wasn’t going to use it, but today I received another email and that impressed me. This company truly wants their customers happy and I am, because I feel they were honest with me. I’m happy to say I will be buying my car parts from them in the future. K. **

I purchased a catalytic converter online for my daughter's 2018 Subaru Outback. When we attempted to bolt it in, one flange was crooked. Paul in customer service responded quickly & handled the return.

I had a problem with a car part I ordered from this company. Their customer service department responded in a very timely manner and offered a very acceptable resolution. I was satisfied with the outcome and would not hesitate to use this company again.

Bracket was clean and painted, but pin holes were damaged. I was able to fix myself, but it was not usable as delivered. Customer support quickly offered solutions, including exchange and partial refund. Since I was able to fix the part and use it, I took the partial refund, which felt like a fair exchange. Customer support was friendly and very easy to deal with.

Needed to return an alternator that stopped charging my battery. The customer advocate has been very helpful in getting this done. They have kept in touch with me and let me know what is going on, what to expect, etc. I am still waiting to find out if I have to send the original box back (which was no fault of theirs at all; I forgot to take the box with me).

I bought a fuel pump for my 2000 Chevy Camaro. I had to drop the tank, which can be quite a task for anyone who has done it before. Within a week or two the pump failed. I was mad, but I couldn't ask for a refund as getting that tank out and in was so much trouble I just wasn't prepared to do it all over again. I wrote a review describing my experience and chalked it up to bad luck. These guys took the time to reach out to me about my experience and offered to send me a brand new fuel pump free of charge. They took the time to seek ME out and do this- that is service that is above and beyond nowadays. I really appreciate this and will recommend Carparts.com to anyone I know. Thanks again.

Ordered a fender set from this company. They charged my card, said it shipped, provided link showed shipped, then suddenly emails saying it was delayed. Items never arrived, then suddenly they cancelled the order and issued a partial refund.

I left a comment on a Facebook post and someone got to me right away. Bryle was awesome at helping resolve the problem and get a replacement part. He made sure to get this done asap although I told him that the issue wasn't their fault. It was FedEx that damaged my part.

I ordered a replacement door handle for my car. The package got lost in transit, and I was helped by Paul in quickly setting up an expedited redelivery of the exact part that I ordered. He was kind and courteous, keeping me up to date throughout the entire process.

I got 2 bad solenoid sent to me. I checked and rechecked. My side was in working order. The parts threw codes immediately. I did a review online. Carparts.com emailed me and I explained everything and they agreed I got bad parts. They have paid for shipping to return items and were very professional and so far did everything to fix this issue immediately. I shipped today and am waiting on my refund. I would recommend them for customer service alone.

Bryle was very helpful and fast to fix an error that occurred in the part I ordered. Considering I didn’t see the email they called to let me know. Good customer service. Will be ordering from then again soon.

I placed an order with the company based on price but delivery date was important as well. I ordered on a monday and it was supposed to arrive on Wednesday. It was pushed to Friday then pushed again. I made it known in an email I received from them about my experience and they responded and indicated how sorry they were regarding my experience and refunded my shipping costs. I thought that was very good of them in order to keep me as a customer. I will try them again and as long as it gets delivered as stated or very close to that I won't have an issue. The product (brakes) fit fine and seem to be doing their job.

I had ordered a part and it came without gaskets, Carparts.com reshipped the entire order with gaskets. I ended up having to modify the part slightly to get it to fit. I left a 5 star review reflecting the great price and I had expected some issue buying the cheapest part available. They read my review, contacted me without my initiation and ended up partially refunding my order after I told them I did not want a refund as things were fine and I was happy and had expected some kind of issue.

I submitted a negative review on a product from this vendor. I was contacted almost immediately and offered a refund/credit on my purchase with no questions asked. The representative was very courteous and knew what to do. This was much appreciated.

Recently purchased a window assembly for my 2003 Expedition, and while there was a minor issue with a slight bend near the bolt area, I was able to fix it by tightening it. The exceptional customer service I received stood out. The company promptly addressed my concerns and demonstrated a genuine commitment to making things right. I appreciate their attention to detail and the level of service provided. The parts are functioning well, and I am confident enough for now in their quality. Overall, I had a good experience with this purchase and the company's customer service. I look forward to future purchases, expecting the same level of quality and service. For now 4.9 stars.

Regarding order **, I had ordered KYB struts and sway bar links to service my 2008 Toyota Tacoma. During installation, I discovered that one of the struts was not aligned correctly during the manufacturing process, making it extremely difficult to install. I mentioned this in my initial review and CarParts.com responded almost immediately. They offered to replace the item, but since I had no option but to move forward that day, they provided a discount to the item and offered a coupon for future purchases. They really do stand by the quality of the products they sell and worked quickly to offer assistance.

I recently ordered a bumper kit from this website and received the front bumper with no issue. The back bumper was out of stock though. After a week of it being out of stock they refunded me and I was waiting for the bumper to come back in stock to order again. The second order also had the same issue, but I received a follow up on my review and we are getting this settled. Great customer support

Carparts is a very great company. Fast delivery - friendly and professional staff who are very patient and makes sure you have everything needed concerning your vehicle. I ordered a catalytic converter - turns out it was defective. I called back a few days later to report it and they walked me through the process of getting it documented and the ordering of another catalytic converter and steps on how to resend the faulty converters. I’m actually getting the new one installed as I type. I believe all will be well this time around. Please give your business to this company - you won’t be sorry!

So I paid for a next day delivery which was an option. That was on a Thursday morning and didn't get my package until Tuesday which was a regular delivery fee. I then spoke to someone via email saying that they would refund me. A week and a a-half later here I am writing this review. Very unprofessional.

Had ordered a Kool Vue Mirror online and received it quickly and item looked like it was good quality, but when I plugged it in and installed it, all the functions of the mirror were screwed up, and pressing the buttons would cause the mirror to do the opposite. This was my first time ordering from this site and thought it would be my last, but Bryle from customer advocate contacted me and advised that they had already sent out another mirror for me without me asking them. Received the mirror and it is now working like the original mirror. I will definitely use this site again to order car parts....Highly recommend this site....

Just an FYI your company is absolutely horrible, and despicable. I have been attempting to work with this company for almost 3 months. They sent me the incorrect part for my car. But kept claiming it was the correct part. I went to THREE different mechanics and they all said the same thing. It was the WRONG part. They kept taking forever to respond to emails, they never answer their phones, and they gave me the runaround for months on end, so that they didn’t have to give me a FULL refund. $500 is a lot for a poor, single mother. Imagine driving around for almost 3 months without any A/C in 90 degree weather. You are worthless human beings by constantly ripping people off, and deceiving good people. You should be absolutely ashamed that this is how you choose to run your company.

I had a problem with an order and the customer service rep was very helpful and issued a refund. The whole process was exceptionally fast, easy and helpful. I only wish customer service was like this everywhere I shopped. Order#**.

I needed a radiator, and paid for next Day delivery, but it didn't come. The part was good, I just didn't like paying more for shipment and it didn't come when I needed it to come. Then here comes the Customer service agent Paul, checking up on the part, and apologizing. His concern was genuine and I liked that! He will be the reason I keep referring Carparts.com. Order number "** / customer service agent Paul

I had a rough experience with the shipment of my hood latch. A representative proactively called me to make it right. She took the time to actively listen and offered to replace my item or refund my money. We have all had an issues with online orders from one company or another, but I have never had a company reach out to me and give 100% effort to help me and other customers in the future. It is much appreciated.

I ordered a part for my car, the first one arrive in the correctly marked box, however, the opposite side window regulator was packed inside. I returned the part and they sent a correct part, without a motor. The adaptor to my existing motor was totally not correct. They said keep that part we will send a complete regulator and motor, which came and was correct, with one flaw. There was a required angle cut to the regulator which wasn't done, and I repaired the item to fit properly. I called to let them know of the fix I did and they refunded part of my cost, which I couldn't believe! Now that is what I call customer service!

Paul helped me get my parts to me asap.. Once he found out I hadn’t received my package he was able to send me my package to me in a quick manner. He even got me A refund. I really appreciated. Thank you for the help.

I ordered a fuel pump for my car and delivery took longer than expected causing me to reschedule my repair. I noted that in my review and was immediately contacted by CarParts customer relations team Paul, who apologized for the inconvenience and surprisingly compensated me for the inconvenience. I highly recommend this company for their service, products and customer care. Because they place their customers first.

I placed a a order and wasn't too happy with the quality of the item. Order # **. A customer service representative reach out to me about my recent order and what can I say? Great interaction and timely response. 10/10.

Product had hidden damage and they paid me to correct it. The fender I brought from them was damaged on right corner. The body repair shop didn’t notice until it was unwrapped. It was wrapped at the warehouse like that. I told them the person that pick it and package it needs to pay more attention but they were great in making it right. I will buy from them in the future.

Great people to deal with. Prompt response. Solved all my concerns immediately. Ordered new rockers for my son's 2011 f150 while he’s overseas. Got the discounts they offered and a deal on shipping. Few hours later got an email that there already shipped.

I made a simple purchase for some ballpoints for an old Dodge ram pickup truck. Being I buy a lot of parts online I wanted to try Carparts.com. Right off the start I had issues, it started with the shipment arriving to me short. Even with their own tracking showing it short upon shipping they charged me the full amount. After bringing the shortage to their attention a replacement was made but never arrived. With no timely resolution I decided to cancel the order, to my surprise after returning items they told ME it was short. Thinking this must be a joke I replied with every piece of information I could, yet nothing was in my resolved in my favor.

I was ordering a window regulator Order# ** for my 2000 Toyota Camry, when I finished installing the parts I realized that the cable connection to the motor has reversed polarity so I left a feedback explaining the issue. Customer service representative named Anthony emailed me and trying to make this right and He did an awesome job. I was pleased with it. Thank you and keep up the good work.

Emmy was very concerned about the points I brought to her attention concerning manufacturing quality and possible injury just handling the headlamps. The headlamps had very sharp edges on the plastic which could cut someone. They also had 6 sheet metal screws with extremely pointed ends that could puncture your skin.

I posted a review on parts ordered that I installed and I am not happy with the parts but Bryle was very helpful with the issue. He was quick with his responses and offered a several options to help with the issues.

Paul observed my comments on defective mirrors and immediately reached out to me to get explanation. Then promptly sent replacements ensuring they were correct before mailing. Thank you Paul for your help.

Emmy emailed me about a part that was wrong. She went out of Her way to make sure the problem was solved. She also followed up and made sure I was Happy. You don't find this kind of service this day and time.

Ordered some struts for my 2009 Nissan Versa and was sent faulty parts by one of their distributors. When CarParts became aware of my issue, they quickly responded to my concerns and corrected them, professionally as well as quickly. My only frustration now is that I have to have my struts changed out again and this is time consuming and expensive. I shouldn't have to be changing them, as the original parts I had already ordered, should of been quality parts. I hope this is the last time I have to replace parts that I have purchased from CarParts that I received from their distributors in faulty condition because having struts changed is expensive and dangerous and you essentially don't know you received by ad struts, until after their installation and you drive the vehicle.

Had a problem with some door locks that I purchased. They contacted me and even offered me a partial refund on the purchase. I would recommend this company to other people who need auto parts. That is all.

I recently purchased a replacement Fuel Pump for my vehicle and experienced an issue with the replacement pump that was sent. The first pump that I purchased failed after three weeks. I promptly informed Carparts.com about this purchase along with what happened. I was sent a replacement part which was delivered in pieces and could not be used. I was sent an email by a Carparts.com representative who expressed their sincere remorse about what happened and immediately issued a refund for the product. They did ask for some photos of the Fuel pump for them to review. I responded and added the photos with my return email. I want to commend carparts.com for their concern and for immediately addressing my concern and showed compassion and customer fulfillment. I want to again thank the team at carparts.com for their response and commitment to a +1 customer experience.

I ordered a set of parts a few weeks back and one of the parts did not line up with the other parts to connect. Customer support reached out and are sending a replacement. Very friendly and wanted to help in any way possible to fix the issue.

Received ordered part that was defective. Trying to get replacement has been less than stellar. Along this journey I have been assisted by some helpful individuals. (Vonn, Monica, Brooke). Once I receive the replacement part promised, I will feel much better about this endeavor. I think the return process for this company needs some fine tuning. All in all, they are trying to make the situation right so I can't say I would not shop with them ever again. (That is unless there is an issue with the replacement part.)

We purchased an alternator from Carparts and then they asked for a review. I put in my review there was a whine in the alternator. Immediately I received a email and within the next 2 days they sent a new exchanged alternator. GREAT CUSTOMER SERVICE!!! Very impressed with their fast response and customer satisfaction.

I bought a fuel pump and filter for a 2003 BMW thinking that their “guarantee match” was just that. The pump went out after 7 days and they want to charge me to return filter! BEWARE of them, scammers.

Paul was great with the customer service end of our transaction. He was very helpful and appreciated my feedback. Even though it was the wrong part I received he made it right. I will do more business with carparts.com.

Went to great lengths to get and quickly send wiper motor complete unit for 1999 Jag, all at reasonable cost! Impressed! Will my my first choice for future stuff, which I expect to need more often than I’d like.

The customer service agent was very helpful. They were informative and a pleasure to deal with. I would suggest this company and use n them again just because of this experience. I appreciate the assistance I received along with the discount for being a first time shopper on this site.

Order # **. Shipping was Amazingly fast. I ordered passenger mirror for Gmc Yukon. High Quality. Great Price. 60.00. Outstanding Customer Service! Answered all my Questions Immediately With utmost Professionalism. Will Order Anything I need in Future.

I ordered a 2012 Ford Escape antifreeze tank... I received something different, a DIFFERENT COVER (that's not the problem, the problem is that it arrived WITHOUT ITS RUBBER HOSE FOR STEAM RELEASE... When I bought this it was because I needed everything that the image said I needed... Thank you very much for your attention and for taking the trouble to answer my comment and help me with this and solve it, appreciated it.

These people are the absolute best in customer service. Working on Memorial weekend. Highly recommend them. I mistakenly thought I had not received the hinges. In fact my wife had picked already picked them up from the post office. When I wrongly informed them I hadn't got them they responded within the hour. I will do business with them anytime I get a chance

Carparts's shipping department so poorly packed my goods that our rotors damaged all the brand new brake clips and as such I was required to use our old spent clips instead. Customer service refunded me, rebated me, and gave me a courteous and timely response. Thank you CSR's. You've maintained my returning shopping.

I ordered a Nissan maxima driver's door handle. Long story short it was not a correct fit so I ended up having to a mechanic for labor with no results. Even though it had been a while. Carparts.com still gave me a refund and are looking into that door handle. Thanks car parts.

Been using Carparts.com for about a year, very happy with the parts until a recent purchase of motorized side mirrors for an old Saturn. Posted a review on their site with my observations and quality concerns. Paul contacted me about that review, offered a couple solutions, and contacted the manufacturer with my feedback about the quality issue. Paul was incredibly persistent, professional, prompt in action, clear in communication - and effective at clearing things up.

I purchased a WeatherTech window shade set from Carparts.com that was to fit my 2019 Ford F-350 King Ranch. When I received all fit well except rear window. Dealt with Josely M. who was helpful but not resolved.

I purchased a radiator for a Toyota Prius which includes the condenser for the AC system. The item was delivered promptly (actually earlier than the estimated delivery date) and was fairly well made and worked well when installed. My only problem was that a bracket that had been welded on to support the AC lines had a hole drilled in the end which would not allow installation of the associated retaining clip due to the hole being drilled or punched too far from the end. I opted for reworking the part myself rather than returning the item, but did complain in a review.

Had issues with price of return. They contacted me and fix problem to the best of their ability. I received an item that wasn’t the correct one but to return shipping cost more than I paid total for part including shipping. So they said they would refund my full amount that I paid to them but they couldn’t return the money I paid to Fedex for delivery back to them. I’m satisfied with that because they did what they could

CarParts.com honors what their website says. They value the customer. And we received the mirror within 3 days as promised. As well as, we only paid 1/2 of what other companies were charging for the same part.

Found reasonable pricing, easily ordered. Customer service was good, though long wait. Would order again. Would also recommend to friends and family, haven’t installed parts yet though. Good luck Carparts.com.

Very happy with my purchase, the hinges fit beautifully and now my head goes up and down smooth. I purchased the left and right hood hinges for a 2011 Fusion and they both worked like brand new, I couldn't be happier.

This company's response is very awesome. This was my first time using Carparts.com and the customer service has been exceptional. They resolved a shipping issue very quickly and when had issues with the new part they addressed it. They offered a refund which was more than generous and not expected. They also provided a discount code to use on next order which I will definitely use. Again, very much appreciate their response and will recommend them to others.

I ordered parts for vehicle then wait for them to come and pay to have delivered one day earlier but they are actually behind. FedEx is supposed to deliver 10-2 pm. Was not delivered until after 3 pm. I have sign saying, "Delivery. Ring doorbell. Don’t leave package." I didn’t know it was delivered and no doorbell ring. I even checked outside at 2:15. Received email saying, "Delivered. Go outside." Nothing outside. Call customer service and the customer service employee argued with me and I asked for supervisor and was hung up several times. They have a poor excuse to customer service and I called bank. Canceled payment. It was not even delivered to correct address. Was left by street.

The latch arrived inoperative. I am disabled and I didn't install it right away. When I discovered the problem I was in a rush to get the car back on the road so I purchased one from a local junkyard. I thought too much time had passed since purchase so pitched the item. When an email came asking how I liked the part I stated my displeasure. Paul immediately responded and rectified the situation with a total refund. A company that stands behind their products should be applauded. I highly recommend and will purchase from them in the future. WELL DONE Carparts.com

My last experience included purchasing lower control arms and inner and outer tie rods. Every part ordered came quickly and correctly. I have ordered in the past, steering wheel lights and buttons, as well as other products. I've never had to wait more than a few days and another had to return a part for it not being the correct part. I'm glad I shop with Car parts.com.

Brooke B. contacted me regarding a review of the parts I purchased for my 2003 S-10. In my review, I mentioned a minor issue that was easily corrected by me when I installed the parts. I was pleasantly surprised by her concern over the quality of the parts and how Carparts.com could make the shipment and received condition of the parts better for future consumers. Her follow-up and genuine concern for my satisfaction was commendable. After explaining the parts were fully useable and only suffered some minor cosmetic shipping issues, she still insisted that I accept a token of appreciation for my business and understanding.

I had ordered a car part that it turns out luckily I didn’t need, Louise helped me issue a return to sender and offered a discounted return label if that didn’t work. I had a great experience with customer service!

2015 Nissan Armada SL, 108,000 Choose Z36 slotted/drilled rotors and ceramic pads front and rear. What a difference, these are what brakes should be. Quiet, shorter stopping distance, peace of mind. Every once in a while I pull a small cargo trailer without hesitation of stopping. The brakes are a perfect match for everyday driving, not overly aggressive but more than capable of stopping you in time. Carparts.com gets 10 stars, for customer service, quality of parts, fast, well-packed shipping with FedEx. Many thanks. Good Health and God bless each of you. Ty.

I was having some trouble finding one of my parts and they jumped into action when I needed assistance, they were able to give me clarification in less than a minute and I greatly appreciated whoever helped me!

These dudes were Great! And handling all issues in a very professional manner and quickly my parts arrived 4 days earlier. (Next Day!!) Top Notch water pump (Pierburg) for the best price online I could find, Seriously!!!. Thank you Ron and Seeth!!! For taking Good care of me!!!

I had a small issue with a product in the way that it was shipped making installation more difficult. I left a review, and they emailed me quickly to try to fix it. They refunded part of the price since the part wasn't needing to be exchanged. Great service.

I ordered a part and it by chance was defective. I left a review stating that. I didn't tell them but this was my first time ordering from them and was planning to never order again from them. They on their own they reached out to me and offered a refund or replacement. Was very impressed by this. They were very professional friendly and prompt. That's rare with companies these days. This one act has made me a loyal customer. Keep up the great work! Order number - **

After a bad experience, Carparts.com kept a dialog with me via email. Paul in customer service worked with me and provided a solution that was more than acceptable. Perhaps my previous review was too harsh but I feel like the company stepped up and made up for any misunderstandings. Thanks Paul for your professionalism.

I order my parts for my truck. When I installed them one of the parts didn't quite fit right. I was able to install and it looks fine. I did mention this when I reviewed my order with Carparts.com. I didn't expect that I would get a reply much less given some options on how to correct the situation to my satisfaction. Paul provided me with a refund and a discount on a future purchase. The situation was handled in a professional and timely manner.

Norylin was great as a customer advocate. N took the time to understand my needs and my goal to replace this item with a more expensive item. It took Norylin a few days to secure approval for my return AFTER the 90-day limit. Norylin was successful and I am still a happy customer. Thanks to Brooke B for giving me the opportunity to review CarParts.com Customer Service.

Updated on 04/29/2023: I've already left my complaint here once with a response from a representative at Carparts.com. I want you all to know that even though the Customer Advocate Team is responding to individual's complaints public, they are not responding afterwards. It is just a front for the company as a whole. As I mentioned I'd recommend cardID.com over this "establishment".

I purchased bumper trims for my BMW, sadly I painted them before fitment, once fitted they did not fit how they were suppose to, but they made up for it plus some. Will shop here again. Great service. Fast shipping. **

Purchased an exhaust system (for an '04 Pontiac Vibe FWD non gt.).. Invoice **... including converters and resonator. Product was delivered quickly at a great price, but delivered in an open box and damaged (needed part so dealt with and repaired damage). Product fit correctly, yet flange was considerably thicker material than OE so longer bolts (10mm x 1.25 + 1/4 " longer) were required to mate to flange instead of the included spring bolts (simple but frustrating). After writing an honest lackluster review, Carparts.com did respond with 10% off for damage ($30 credit) and a 10% off coupon for next purchase...

Brooke B. was amazingly competent and customer care oriented. Because of her service I will use this company again. She was very kind and helped sort out the issues. She is one employee that is of value to the company.

Listen to my concern, and took care of it, great customer service, I only shop here because a good good prices, and prompt deliveries, no hassles, my go-to for parts, I recommend Carparts. If you want to find the parts you need great prices, great service.

Have sent many messages asking to stop texting me every day. They will not respond. Such an IN YOUR FACE COMPANY. DO NOT GIVE THEM YOUR PHONE NUMBER. IT IS A LIFE LONG HASSLE. THEY WILL NEVER NEVER STOP

I order valve cover April 11, was said website delivery date is 13. On 13, said it got delayed. Delivery date is April 14. I said one more day then on April 14 delivered it at wrong address and I contact customer service which not helpful and careless guy. I told him I need my refund. He or she said, "I will process your refund." Yesterday which was April 18, I got shocked what I saw, the part was on my apartment door. When I opened it its has cracked and broken cover on side.

We received our refund. Thank you.

The first part I ordered never showed up. The second was defective so I requested an exchange they messed that up. I had to call them after I made my claim because they forgot. Wouldn't recommend to anyone.

Don't order low priced parts. By the time you pay the postage you can get the part cheaper locally. I order a windshield wiper replacement blade - cost $15.00. Received the wrong part and was told to send it back for a refund. No problem there but by the time the postage was paid and I bought the part I wanted and paid another postage there was no refund and I was into the part way above the original cost. Unless you are really in the sticks remember how much it cost to return something. They guarantee it will fit but not what the final cost will be.

This is the second time I order parts with the same bad experience, yes I got some savings but the worst part is the shipping (GLS). They said the part will be here last Monday so I told my customer I will have his truck ready. The day it takes me 15min to replace it. Today is Wednesday and still no show and on top of that GSL won't update the shipment so this is the last time I order from Carparts.com.

I ordered a brake kit for my wife's car. The website stated that the order would be delivered on Saturday. On Friday I received a text from FEDEX saying that my ordered wouldn't be delivered until Monday. I checked the status of my order on Carparts.com and it still stated that my order would be delivered on Saturday. I called Carpart.com and the lady told me that they don't pay for weekend delivery and that they have a policy of delivering within 5 working days. I asked why both places on their website said Saturday. She said she didn't know. I asked about returning these as my wife was going out of town on Sunday . She said I could return the brake kit but that I would have to pay the freight charge. $18.00 when it was not my fault. Do not buy from them, they list delivery dates just to get you to buy, knowing that they cannot deliver on that day. STAY AWAY!

I ordered a replacement fog lamp for my BMW. It arrived broken so I went online (after a lengthy chat session) to file for a replacement. I filled out the form, sent pictures, and received a return email stating I would receive an RMA within 72 hours. No email arrived. A week later I contacted them again and was told I would receive it within 48 hours. I have no idea whether I'll ever receive the replacement or refund as they never respond. DO NOT BUY FROM THIS COMPANY

I had accidently ordered incorrect headlights but was able to schedule return of wrong parts and actually received correct parts before I got the incorrect ones shipped back. Thanks Carparts.com!! I will definitely shop there again.

I have bought a set of 4 engine mounts for my 2007 Toyota Corolla and this job has cost me so much time and extra money because the ones I bought from Carparts.com have only 1 that fit my car out of the 4. After attempting to leave a review for the product TWICE, it fails to show up on the product website and the only reviews on there are 5 and 4 star reviews which is why I bought the product.

Do not do business with this company. They will double charge you then not refund you the money when asked so far for over 2 weeks. They play around and give the, "Oh it takes 3-5 business days," well it has already been 14 business days. They love to play phone around the room with other associates there and make excuses over and over. They put a bunch of unauthorized charges through and proceed to play ignorant. I will be following up with fraud to DACS for them to proceed further.

I waited 2 weeks for a left and right fender well liner for the front wheels and revived one rear one, upon talking to customer service I was told nothing could be done but return it and wait for a refund. I asked if I could have the parts overnight shipped because it’s for a customer's car and I was told “we only refund not replace." Would rate zero stars if possible.

These guys are great. They shipped it fast, explained anything I didn't understand and helped me make sure and afford to get both pairs instead of just the one.. I will definitely use their services again!!

Purchased coolant tank for 986, a 4-5 hour job. Got done and tank failed. Because bought tank over 90 days, company won't warranty. I live in FL, working on car in summer was not option. Disappointed!

I purchased a kit and ended up not needing all the parts. I asked if I could return the ones I did not need. I was told yes. I called back later to proceed with the return. Was told too expensive to return the products so I would just be given a refund. I was given a certain amount. I called back to verify the time frame and was told nothing was in the works for the amount I was given. Supposedly part of the parts were only being refunded. I emailed them and this time the gentleman processed the other refund but I didn’t see the first refund. It’s not a large amount so I am not going to worry about it. At least I got some of my money back. It was just a frustrating experience.

I bought by phone part for my car, gives them Vin num, sended me parts what looks like mine but is not. That's parts destroyed my tires. I complain on BBB they offer me half money. Now they even not offer half, they giving me 1/3.

Parts were not good quality. Cheap rubbish so be aware. And returning defective parts are a nightmare. So Pls be warned. Parts ordered came from China and just not up to being good quality parts. When I attempted to fit the part was threaded at an angle and clearly cross threaded at factory.

Upon working with Carparts.com and seeing how bad FedEx is in delivering packages I am convinced that Carparts is only partially responsible for the slow delivery. I ordered another part from them to find out if my experience was unique and the second delivery went very well. FedEx however is probably the worst delivery service and will do everything I can to avoid them.

After 22 years of use my original alternator started to fail, I knew I was going back with an AC Delco OEM alternator, but the prices were very high. Carparts.com had what I needed at a very fair price. The alternator is exactly like the original and is performing as expected. The process to return my core was painless and I'm very happy with company.

I've relied on car parts for well-priced, quality parts many times and have been able to sustain my situation. Parts that are usually hard to find in one location. The ordering processes has also allowed me space to order needed parts when money was not fully or readily available. Appreciate the service and selection Carparts provides. Still moving because of it.

I ordered some parts and paid shipping to have it delivered at my address at on or before certain date. The item never came in, it never left the warehouse, I called customer service and they wanted me to pay more if I was in a hurry to have it delivered faster but they couldn't give me an exact date of delivery. First and last time I order something from this company.

I realized as soon as I hit buy now that the shipping address auto corrected to an old address. I emailed customer service right away as it was after hours. I followed up by email and phone call next day and was told that a shipping request was made. FedEx had not picked up at the package at that point. I even said I would pay for the adjustment. The following day I send another email asking before it was delivered with no response. It was delivered to the incorrect address.

I purchased a 2001 Toyota Tundra taillight and the lens was a correct replacement but the bulb harnesses would not allow the OEM connectors to attach. I reached out to customer service and they stated that it would fit. I advised them that it would not fit as I spent over an hour trying to make it fit and over the last four days, they have stated that: It does fit. I ordered the wrong item and that they will not pay for return shipping. I attached a copy of a new taillight that I had to order that was the exact same taillight (from another vendor) and they stated that since I ordered the wrong item number, they will not pay for return shipping.

Updated on 12/22/2022: I recently wrote a review about Carparts.com where I gave five stars. I said in the review I received a van grill that would only partially attach to the van, but I also said I felt the issue was with metal on the van that had been bent due to a front end accident. I expected nothing further from this company. A customer service representative from the company contacted me to see if they could help, in case this was a product quality issue. After noting there appeared to be no quality issue, the company offered (at no cost to me) to switch to a different grill, or issue me a small credit. I felt a different grill would do no better, so I accepted the credit. I'm floored, since I expected none of this! While I do not purchase a lot of auto parts, as long as this company can get to me the parts I need, I think my days of scanning auto parts salvage yards are over.

Ordered my part from ROCK AUTO and received order confirmation from Carparts.com. My part was received QUICKLY & in great condition and was installed with NO issues. Ready to return my core but the pain in the backside it turned into spoiled my overall experience. My order 'couldn't be found' on the ROCK AUTO site, ended up on the carparts.com site asking for a chat since heaven forbid, you can get a phone number and actually call and talk to a human these days!! I was answered in chat by LOUISE who made the whole ordeal more palatable. She quickly found my order, processed my request to return the core as well as provided a shipping label for my return. I am not sure why this had to turn into the production it was, but thinking it has to do with WHO is actually doing WHAT and WHO is responsible.. Rock Auto or carparts.com??!

I had four or five items in the cart, great prices I thought, but then when I went to check out, the shipping charges doubled what I would have to pay!! Fly by night first class scammers... Everything in the cart could have gone into a large envelope and mailed for a couple bucks. Who buys from these people?

My son had purchased a hood for my vehicle since he got in a small fender bender. So far we have received 3 hoods from Carparts.com. Each time they have been damaged during shipping. Now we are told by carparts.com that the fourth hood will be the last one shipped. The way the hood is packed and shipped is beyond belief. I was told that on the third hood that it would be shipped with additional packing, not so! Yes carparts.com has filed 3 claims with the shipping company to no cost to my son. You would think between the two entities, they would have a plan in place to mitigate this. Once is understandable, 3 times not acceptable!

I placed an order for my Car Headlights where they were supposed to be in stock. They Charged me and add me a tracking number that never ends up being shipped. First, they say they were sending a replacement after being unable to track the order. Then offered a refund, but nothing happened. They don't like to work on refunds as they are charging quickly to your card. Two weeks after talking on the phone with them and no single email has been sent confirming our refund for something that never was sent. I am contacting my Bank and reporting them at this point.

Star rating updated. Thank you for the excellent customer service and quickly responding to the message. Sorry for the inconvenience.

I ordered a set of 4 struts and front sway bar links. I received the Front Struts and Rear were to ship separate. The sway bar links were supposed to be part of the 1st delivery. Only received the boxes for the front struts. I reached out to the Chat Customer Service team and had to wait about 10 minutes until they responded. I requested they overnight me the missing parts.

Hi everyone, I would just like to tell you how well that I was treated at Carparts.com. I am almost 64 years old and most of my friends are restoring hotrods and old classic cars. Then there is me. I got real sick at 51 years old and had to retire. So my project is a 2003 Jeep Wrangler TJ. What a project right! Well my project is also my plow truck that I have to let my friend plow with because I have MD and I am unable to do it. I have never once charged anyone for plowing!! I came by Carparts.com by a friend who has a hot rod and said that I should try them. At first I did not listen and ordered one elsewhere. WHAT a mistake. They told me that I would have it in 2 weeks. It never came so I found a number and called them and was told to cancel my order and find one elsewhere. They could not get one.

I ordered a horn for my car. I watched it go all over, Illinois to Ohio to Mich back to Ohio and finally back to Mich. Package 3 days late. Contacted company, NO response. If you want to wait for a part, these are your guys. Will not buy from them again.

Louise ** helped me do my return quickly and with excellent customer service. I needed to return a core and was confused on how the process works for the cores. It was a breeze. The product was received quickly and in great shape.

Pros: brand new parts, warranty, guarantee, even shipping insurance, good prices, good selection, conveniently shop from home, save time, money, & energy hunting for the right parts.

This is new update for my purchase experience, my first problem was regarding shipping, but after that I saw my pads are squeaking, I talked to customer service and it was a very good experience with them, asked me to return it for full refund. Very responsive customer service. I got full refund but unfortunately I paid one more time for labor after I got new pads. Actually it costs me two times labor for replacing break pads. Overall experience with customer service was very good.

I will never buy anything again from… I will never buy anything again from there. Ordered a part and never received it. Email company and they said they will refund my shipping cost and I can return the part for a refund. But I never got it. So basically I'm screwed. So I wouldn't suggest using Carparts.com again.

I order two liftgate supports August 6, 2022 today is August 15, and still not here then told me the parts will be here by the August 10, the parts were only 28 dollars and they charged 13.05 for shipping. Just got off phone with the company with no results. Very poor policy charge for shipping and don't deliver.

As a small business owner I've ordered TONS of parts from Carparts.com and refer all my customers there as well. They offer OEM and aftermarket parts at great prices you won't find anywhere else. Customer service is very responsive and returns are painless. I highly recommend carparts.com if you have a few days to wait for shipping.

Once I reached out to customer service they were able to help me out with getting my order. About one week after the promised delivery date the package arrived. They even offered me for sending a replacement if the package did not arrive the next 24 hours but miraculously the package moved the next day after almost 4 days so we decided to wait for it. It appears the shipping service they use (Fedex) has terrible package tracking and they can not guarantee if the package exists or stolen at all without a 24-48 hour "investigation". I feel bad for the company (Carparts.com) for having to deal with this. It makes it look bad on Carparts even though the delays and the complete mystery of whereabouts of package seems to be related to Fedex. The part was easy to install and works great. The shipping and delivery dates are completely messed up but I have a feeling it's the shipping service that is causing this.

Ordered a regulator with motor for my truck driver side electric windows. When selecting my part, I was asked for my VIN, it was revealed that I have a VIN for a Lariat crew cab and not an XLT Supercrew. This is probably what has caused a previous issue I had ordering a part from another website. Louise caught that and verified my need. I bought the vehicle brand new from the dealer, so I have no idea what caused that issue. I will definitely return to Carparts.com for future needs thanks to Louise's expertise and attention to detail.

Needed a tow eye cover before I sent my BMW to the paint shop, original tow eye was damaged. It's a 12$ part and I researched it, made sure I had the right model, year, every detail. Carparts.com filtered my part request and assigned the part which I ordered well in advance of the paint shop start date. The part was delivered late. When I did a trial fit (you guessed it), wrong part, 24 hours before the paint appointment. How they could mess up something this SIMPLE is beyond me. Did they offer to overnight me the correct part..NO. Just a, "Sorry, gee we will refund your $." My advice is, be very, very careful ordering anything from them, give yourself weeks of lead time and hope for the best. Otherwise you might find yourself swinging in the wind.

Got my driveshaft and direct perfect fit, only issue was it didn't ship from their facility till the day AFTER I was supposed to already have it. They did compensate on shipping though so I can deal with that and was a better price than anywhere else.

Carparts got back to me very quickly about the issues that I had, so hopefully it will be fully resolved in a couple weeks! Thank you very much.

Well I’ve returned a part that I’ve order from Carparts.com because it was the wrong size for my vehicle. And I’ve talked to customer service and they did their job right away. And I’m getting my refund back.

Thanks to Phillip and his higher up team members for standing behind what was a bad situation. Phillip took the time, listened and help get it resolved from start to finish. Once contacted he had great communication and did what he said he was going to. Thank you!

First go, they sent the wrong part, not even the correct color. I call to get an exchange, the customer service rep hangs up on me after 30 mins of hold. I write an email, they respond 2 days later, I use the chat option and they issued an exchange. What shows up 4 days later? THE WRONG PART AGAIN!!. I ask for a refund, and they "forgot" to refund the $58 I paid in tax. Another go with the chat agent and they "issued a refund for approval". TAKE YOUR BUSINESS TO ANOTHER COMPANY.

They charged me once for the total, it was clearly charged, not a pre-authorization, I consulted my bank and they said me that the purchase was charged, not pre-authorized. Then they charge me again for each delivery package. This is wrong, right? I talked to them and I still have no solution. Also, they offer parts as in stock, but the truth is that most are out of stock, they just take your money twice and don't actually have it with them what they sell.

Carparts.com responded in a fast manner. They gave me a full refund. I would say they are a responsible company.

Ordered 3 parts totaling $586 on Tuesday April 12. Order supposed to be delivered on Friday, April 15. Got notification it shipped. Bank account charged again for another $403. Contacted them, they said It’s a pending charge and would fall off. My account now has almost $1000 being held by these guys. Called our bank, they said that is absolutely false and that both charges are actual charges against our account. Reached out and got the exact same representative at Carparts and they said no it’s pending. If you all are going to do business like this, you should tell people. My husband was going to be using you for a lot of future business and that will not be happening. We will be reporting the 403 as fraud. There is no way I’m paying you twice for anything. Ridiculous. Even IF it’s nothing more than a pending charge, it freezes that amount of money. That is scammy and terrible. Buyer be aware!!!

Ordered a part online, received an email stating it was out of stock after ordering, customer service chat was amazing and able to find another part that would work and still get it shipped in a timely manner! Great work. Will do business with again! Thanks Louise for your help.

Louise was extremely courteous, helpful and solved the issue (of my forgetfulness) quickly. If the rest of the company is as dedicated as her, why shop anywhere else? I will recommend them and will definitely use them for all of my autoparts needs!

The customer service is beyond 5 stars. Super helpful staff. I would give them 10 stars if I could, my shipping order got delayed and they refunded me for the extra I paid on shipping, would highly recommend parts from Carparts.com.

Was charged twice, customer service was a joke. They barely spoke English and repeatedly gave me answers that made no sense. When I returned these items I was credited less than half of what I paid for them. I wouldn't do business with these people again if my life depended on it.

Customer service were really helpful and very patient with the questions I provide, they answer all my questions with no hesitation. Great customer service, also they help me out finding was I looking for.

This is the second I’ve ordered from them, and this is the second time my part is late. The first time was an issue at the warehouse, the second time it took them a couple of days to process my order. I used a vacation day to work on my vehicle, and that’s a vacation day I can’t get back. Carparts.com will not be getting any more of my money.

I ordered a Radiator for my car. It was a simple process in which I was able to purchase it through linking to my Google, Facebook account, or create an account. I entered my vehicle information into their site to ensure I got the right part. When it arrived via FedEx I noticed the package was opened. Upon inspection, I noticed a slight dent. I hopped on the site and struck up a chat with Jake C. From Customer Service. I explained everything to him, and offered to send a picture which he appreciatively helped me do.

Ordered an A/C replacement kit, which comes with condenser, O-rings, compressor, orifice and receiver. That order was on 3/8 and so far I am still missing condenser and O-rings, according to Fedex items were lost at facility so I called Carparts and they said they couldn’t expedite condenser so got a refund for it. That’s the only option I was given and O-ring were supposed to be expedited on 3-16 which according to Carparts expedite means next day or 2 day delivery and Fedex is saying item will get here Tuesday 3/22. That’s not expedited to me. Just very bad customer service and really bad carrier service. I will Not use Carparts again and will not used Fedex either. If I would’ve at least received the O-rings I could’ve put the compressor in and put everything else back on .. But it seems to be that Carparts does not care for customers.

I got sent the wrong part and the lady help me return the item I received and sent me the part I needed. It was very easy for me to get the help I need. I’m just hoping now that they pick the right part off the shelf to send to me!

Needing to return headlights and Louise solved my problem in no time. She was super helpful and guided me me on what I needed to do. Somehow I ordered 2 pairs of headlights when I only needed one pair.

I needed help because my package said it was supposed to be in on the 18th and it's now the 23rd with nothing, the first rep just said to contact delivery service but the second time really went the extra step it felt.

I purchased a part that had a default and ended up chatting with Abigail regarding this. She assisted me by immediately verifying that my part was still covered under warranty and she immediately processed a refund for me!

I misinterpreted a recent coupon for 20% off my order and couldn't get it to work with the items I was purchasing, come to find out the items I needed were excluded from the coupon. Alvah was the individual that helped me and I am very thankful and received the best customer service that exceeded my expectations completely. The situation was handled perfectly and in a highly professional manner. Carparts.com went over and above my expectations and made my week. I couldn't be happier with the customer service I received and would definitely recommend carparts.com to anyone and everyone looking to get the best prices for the car parts they need! Once again thank you so much carparts.com and I appreciate it more than you know.

Purchased cart parts. After installation, found one to be defective. Worked with customer service department through chat feature. Very helpful. Sending replacement part as well as pre-paid return envelope for defective part. Will continue to purchase car parts in the future as needed.

I had a few issues come up from the shipper and every time I used Carparts.com's online chat they were extremely helpful. By far the best online support I have seen. Also, their prices are hard to beat and I received the items extremely fast.

I had to purchase a tail light. When I received it the light had a broken piece of plastic, I contacted customer service and instead of returning it as it is already on my car, they gave me a partial refund.

Carparts.com's purchase process needs to be streamlined. Too much confusion but your chat agents are a credit to your organization. Your contact options to email did not work for me. I had to rely on Chats.

Jake in the customer service chat was beyond helpful in solving the issue in question. He was very quick to respond to my issue and offered a fast resolution that I was happy with. I trust that the rest of my order experience will go likewise. Thanks Jake.

Jake assisted us with the information we were required to have to order the parts and waited for us while we got it. Top-notch customer service. He told us we needed the cluster-ID, the VIN number, and the mileage. After we completed the purchase, he added all of that info to our order to save us some steps between the order date and ship date.

A truck part arrived that had been incorrectly assembled (not enough glue on the end piece) that did not reveal itself until I pulled the plastic cover off the end. Wires inside looked bent. Contacted CarParts.com via their customer service chat and discussed with Jake. He asked for a picture of the part, and I was able to take one with my computer and upload it. Once he saw it, he said it needs to be replaced, or I could get a refund. I opted for replacement. Jake created a re-order and said I would get an RMA & shipping label by mail. All very easy.

They sent me the wrong products and the products have internal Scratches inside the headlight itself. Sucks! Don't waste your money here. I have a strong feeling these reviews are mostly fake with 5 stars.

I needed a part for my car and got online to search for it. I came across CarParts.com. They seemed to have the part I needed. I knew nothing about this online vendor so I cautiously ordered the part using PayPal. I waited two weeks and didn't see the part. I thought it might be a scam until I realized I never pressed "ORDER". Duh! Once I did, the part came in a few days and I received constant tracking reassurance from them that it was on its way until it arrived at my doorstep.

Had a question about the difference between two products, agent was able to show me the differences and helped with a quote to make sure I ordered the proper part. After ordering I realized I hadn't applied a coupon I had, got back to the same customer Service agent, and even though my coupon had expired, he was able to gives me a rebate. Much appreciated.

The sales representative demonstrated efficiency and knowledge about the product I was looking for and courteous, I'm a regular customer from this site and I'll just keep coming back for the service and prompt resolve with any issues I might have with my vehicle.

Alvah handled my situation with perfect customer service, taking the time to understand my situation and having the knowledge on how to proceed. I will continue using Carparts.com for all of my vehicle needs!