CarParts.com Reviews

Great quality part, great price, fast delivery. Highly recommend!

They got me for the last time. Pricing was good, but too good to be true. I'm a week past the scheduled delivery date and tracking update show "in delivery" which is what it has shown since the day after my order. If you want your part, don't buy here. You'll likely not get it anytime soon. You can't reach customer service (I'm sure on purpose) to resolve any issues.

Car parts.com is amazing. Omg. I love it so much; it is the best. I come here for most of my parts when I don’t need them right away.

They keep moving the delivery date, then they say parts weren't deliverable, yeah right, FedEx, UPS, USPS never have a problem. Man did I screw up ordering parts without checking them out. I have a disaster and can't get it resolved. Can't get an honest answer from these people.

Awesome customer service from CarParts team! I had a blower motor that I bought a few months ago and was finally able to install. It was making a clicking noise that didn’t go away. One phone call and Car Parts customer service representative had a replacement sent out the next day. You don’t find that kind of customer service everywhere. I’m 77 years old and was very impressed and thankful for the great customer support. Thank You.

They lie about shipping dates and don’t offer refunds. No customer service available.

First time we ever used them and probably the last. We got double billed. Total BS, so I'm out 900.00 doe 450.00 worth of parts until they decide to release the hold on the original charge.

Good parts at a good price. Bumper replacement improved the look of my vehicle greatly.

I ordered from them for the first time when my wife's AC Compressor went out and the dealer wanted $1100 for the OEM. My mechanic actually said if you buy the part, I'll just charge you for labor so I googled and came across CarParts.com and ordered the product. Super Important to either use your VIN or make sure you give them as much details as the car (Year, Make, Model, Engine Size, Etc) because I did at first order the wrong part because I didn't choose "Sport".

Quality parts and great prices, the delivery was fast with no damage to my order.

I ordered a passenger side mirror and a slash shield. The mirror was spot on and appears to be good quality. The splash shield quality is garbage and a quarter of the thickness of the oem shield. Shipping sucks as the items arrived one, two days late and the other three days late although ordered and shipped at the same time. Uniuni tracking is atrocious. The item reached Chicago and there weren't anymore tracking updates. If the item you need is time sensitive use someone else.

I paid $325.00 for a engine cowling/front splash shield for A 2020 Hyundai Sonata. That included over $71.00 for shipping. Ouch. Part came with giant dirt scuffs across both front and back sides and mashed damaged retainer pins and damaged bent clasp on the oil filter access panel. NO packing material / bubble wrap / foam packing used at all. They just chucked the (expensive) part in a box. Never had this problem with RockAuto.com. Will NOT order from carparts.com ever again.

Easy ordering and well made product looks great on my F150. Parts had perfectly fit just like they stated. I will definitely shop here again. Top of the product.

Can't get my refund! It had been 3 weeks since I returned a part. Can not talk to Business Office. They won't answer the phone. Given the same response every time. I call customer service..."It is processing." Their communication is terrible at best. They hang up on you and you can hear some guy in the background telling the customer service rep what to say. They tell you to call back in 10 minutes and then the phone system tells you "We are sorry... nobody is available to take your call." You can leave a message but they NEVER return your call. If you want trouble when you ask for a refund; then this is the place to do business.- Robert **(You got my number....Call me!) I bet I don't hear a word. This company is the model for what not to do as a business. Go ahead...Call me...I dare you!

My experience with CarParts was great! The customer service department is excellent. They go above and beyond, to make sure customers are satisfied! Assistance is given, anywhere it is requested. I will continue to shop at Carparts.com because of their outstanding support and customer service!

Parts are good but the delivery service is horrible, what should have taken 2 days took almost a week due to the delivery company rescheduled delivery 3 times.

Everything went great, good price, easy install but I don't need 5 emails a day. Becoming a little much

Avoid the "CarParts+" membership program at all costs. They market it as a standard, helpful monthly subscription, but hide a predatory 12-month contract deep in the fine print that they refuse to cancel. ​I just spent hours dealing with an absolute nightmare of phone calls where I was passed around to FIVE separate customer service agents. Every single one of them read from a script, actively refused to transfer me to a manager, and flat out denied my legal right to revoke billing authorization. They even refused to email me a basic cancellation confirmation number or proof that autopay was disabled. Their entire system is designed to lock down your financial data and stonewall you until you give up.

The parts I needed and the prices that were more reasonable.

My experience was great but I’m still waiting on my refund to be posted to my credit card. I love shopping online with Carparts, never had to return a part until about 1 month ago, my refund hadn’t hit yet.

Terrible website to use..... Messed up my credit card payment.... Finally shipped it free to me after I complained..... Not user friendly.

Absolute worst experience of my business. Carparts.com sells damaged parts and will not refund or replace the part. BEWARE!!!

Order number: **. Guaranteed delivery by May 21, that did not happen. My package still hasn't arrived, and now I've had to rearrange my entire schedule because of it. I specifically took off work for a Friday appointment to get my car repaired, but since the parts didn't arrive on time, that time off was completely wasted. I also paid for shipping, so the "fast shipping" claim feels very misleading. What made the experience even worse was customer service. I contacted support Thursday night around 8:40 PM after my package missed the promised delivery date, and they seemed completely careless about the situation. Their response was basically, "Just wait until Friday afternoon and contact us again." That's unacceptable when the package was already supposed to arrive by May 21.

On 5/11/26, ordered headlights, promised delivery in four days, since that promise, 5 more delivery dates were given. Contact methods were removed by Carpart to prevent me from contacting them. Bad fraudulent and Deceptive Practices.

The reason you order parts that you can't drive over and get from your local auto parts store is to order online and get them in a few days. The problem with Carparts.com is they promise you quick shipping when you purchase and then the next day, they tell you the carrier is delayed, and then you get it a week later. I'd rather pay the extra cost and have it sent to the dealer. Do NOT buy from them.

I double ordered a part because checkout process crashed. I called them the same day to explain what happened. They refused to authorize a return and said decline one when delivered. They shipped it to an old address 2.5 hours from where I live. I drove five hours and when I contacted them they said I couldn’t return one because it was over thirty days. All I got was canned response. I filed dispute with my credit card company.

Sure wish I had read the reviews before spending a dime with this company. Just don't. You get what you buy and they are crooks.

This isn't the 1st time I've bought items for my truck. I love it, always perfect fit which I highly liked. Price good, delivery excellent. So 10 out 10 you guys get, "Hold On" a Big 10....

Parts were actually delivered the day after ordering. I did not expect such a quick delivery.

My part was lost, when I called a replacement part was at my house in two days. I have used Carparts for awhile now. I have always been happy.

Ordered some side mirror glass for my vehicle. The part arrived, and it was correct. It was installed, and there appears to be some kind of defect in the glass that causes everything to look distorted! I'm trying to submit a return, but it won't go through online. I chatted via the online chat and was told the return had gone through on their end and that I should receive an email with next steps...I haven't received an email, and I've attempted this return on numerous occasions! I think they're wasting time so that they can then tell me that it's now outside of the return window! I'm beginning to think I've been scammed!!

Ordered hood lifts at $50 plus shipping. FedEx lost the shipment. CarParts customer service said they could do nothing for me because I didn’t pay EXTRA and buy the shipping protection plan. Poor customer service. Do not recommend buying from them.

Perfect-fitting parts for OEM replacement. Fast order fulfillment and shipping.

I had miracle body and paint put the grill on and it fit beautifully! Just in time to order more parts!

Bad customer services and bad quality slow shipping.

Carparts are substandard. I've had parts ordered from them, that had to be replaced far quicker than other parts I've purchased. Their return policy [30 days] is inadequate, as the parts are always "delayed" and never arrived when promised, [which is probably by design]. Their customer service is deplorable, making up every excuse in the world, NOT to refund your money. Word of advice.. Spend your money elsewhere.

STAY AWAY – UNETHICAL BILLING AND WITHHELD REFUNDS. We are a professional Body Shop in Riverside, CA, and this has been an absolute nightmare. We placed a large order of over $2,000 for multiple vehicles. Immediately, this company began charging our business bank card multiple times in various increments instead of one transaction. Because of the suspicious and unprofessional billing, we canceled the order before the parts ever left their facility. They ignored the cancellation, shipped the parts anyway, and kept our money.

Dealt with them twice. First time fuel pump was broke, they replaced but didn't send right connectors. 2nd time ordered 2 wheel hubs only got one. Got a run around. Told to file a claim. Extend didn't have any information on 2nd hub. Was shipped separately. Now out more money and no part. Will never buy from again.

I placed an order for a 10-piece unit on [insert date] and was charged in full for all 10 parts. However, only 3 parts were delivered. The items that were received were packaged in a negligent manner. The box was inadequately secured, with parts protruding from the packaging, resulting in visible damage upon arrival. Because I work outside of the home, the package was brought inside by my wife and placed in the garage. She was unaware that the shipment was incomplete. Once I verified that only 3 of the 10 parts had been delivered, I contacted the company to address the discrepancy.

Absolute dog crap company and parts if you want the lowest quality parts from a company that doesn't care if they screw you over Carparts.com is your place.