Amazon.com Reviews

I received a notice that there was a problem with a gift card purchase and in order to unlock my account I need to upload the gift card information. I threw out the used gift card. I am unable to contact customer service. No phone number to call. Unable to leave a message because it keeps looping to the "upload your gift card info." message. Very disappointed in the lack of customer service.

Recently updated my prime to senior monthly, when I updated with a new card I have been charged both monthly and for the year total...147.48, over the last three weeks I have spoken to no less than 5 agents and still no refund. When I changed the account the money was charged before the transaction was even complete yet three weeks later no refund for the OverCharge!!!

Tire of the same crap. I place an order for a watch which I was supposed to get in a couple of days (since I am paying for Amazon Prime) and it has been almost a week now and they are just using the same excuse, that there is a problem in the Mesquite, TX warehouse. This is not the first time I order something with them and there is always a problem in the same warehouse. What is going on there? Do they need to hire more people? Do they need to do a better job super? Do they order the watch from Siberia? I am tired of this same thing. Get it together Amazon. I know is close to Christmas time but you have done better in prior years. 😑

I cannot log in to Amazon.com because I no longer have the original phone number for the 2-step verification. I called Amazon, but they couldn't assist. I tried all their suggestions to no avail. I even sent in my photo ID.

Every time I order something on Amazon, whether it's for me or a gift for someone else, it is always a mess, and something goes wrong, or a complication occurs. It’s gotten worse over the years. For examples, they signed me up and charged me for Amazon prime without my permission. It was hell trying to get the prime status removed and still have not gotten my money back, only an email saying I am no longer a prime member. From this point forward I will use Temu or Ebay or similar apps or go directly to a store app in my phone where I can purchase the product directly.

Horrible company and customer service. Price is a joke. Everything's late and customer service is fully of scripts loaded with lies and false promises. 1 of every two orders is lost in transit. I don't understand how they are still in business. Good luck everyone.

Amazon Delivery Review – Extremely Disappointed. I’ve honestly had it with Amazon. I ordered a very small item and paid extra for expedited delivery to make sure it arrived in time for my daughter’s birthday. Instead, I ended up waiting almost a full week, and when the day finally came, the delivery driver marked it as “delivered” and uploaded a picture of a door with NO package anywhere in sight. My item was not delivered, plain and simple.

First time ordering from Amazon, only had account for 1 day and they locked me out temporarily?? Why??? I called and they said they would send me a text with instructions to unlock... Seems very strange. I don't think I will ordering from Amazon again and will delete my account once I receive my package. 🙁🙁🙁

I wanted to return an item and they said they were gonna send me a return label And they did but it was the 1 that goes inside the box, not the 1 to return it on the outside. I keep texting them and letting them know but no one's getting back to me. Poor customer service. I don't think I'll be ordering anything else from Amazon again

Amazon shipping is getting worse now. 3/4 of my deliveries are delayed and sent to the wrong state. The shipping will say next day but it never comes. The last item said delivered and never showed up. I am frustrated and not getting the service I am paying for.

Customer service leaves a lot to be desired. You have to repeat the problem several times so that it is properly understood. They keep apologizing but the problem does not seem to be corrected. Also, some of the sellers do not appear honest. Some items never ship/others are cancelled at random. An upgrading top to bottom is due. I switched to Walmart.

I was approved a price match refund of $100 for a Black Friday deal my customer associate Mohd, then taken back by customer service Regina! And after speaking with manager Ijoyt they won’t now. Even though I have a record he approved it. I was even gonna take a credit instead of actual money, thinking it would maybe be easier on them. They say we can issue a return so then now I have to go get the gift back from my daughter, drop it off at the UPS store and then re-order it at the Black Friday price but now they’re out of stock.

For the nth (I can’t even remember how many times) an order has disappeared after “package left facility” between 1 and 2 am. I had ordered 2 items, added a third after the first payment was processed. The order said I still had time to add it. So, the second ordered was processed and charged to my account. On my Amazon account was a photo of all three items with the caption “delivery (will be) tomorrow”. Now it’s “tomorrow” and only the second single-item order Is “out for delivery”. The other 2 items are still stuck in “package left facility” approx. 1:30 AM. This has happened more times than I can count. This and one of the other screw ups was for something I was buying for a little 5-year-old boy. Regarding the previous time his heart was broken when it did not arrive. But THIS time I explored other avenues.

I have been a customer for years. Now, my account has been hacked and after 15 complaints to the Fraud Department with no answers, they have shut down my account without an explanation, and I still have my $40 on my gift card that I can't get to and hasn't been refunded. No one speaks English and they don't know what they are doing. Do not do business with Amazon. They lie and take your money without refunding it to you. It is a scam. I am filing a complaint with the FBI and consumer affairs.

I have been a customer since 2014 and they have never refunded me shipping costs after they're late several times. They claim to refund your shipping cost, but they never do. I don’t even know how many times I didn’t even get my product and they wouldn’t even refund me. It’s a gamble when you buy from them.

As a long time Prime customer of Amazon, I have had to return only a few items, always via UPS. In the past, a QR code was issued for the return and I could take my phone to UPS and they would scan the QR code and take care of the return. For the latest item I returned, Amazon issued a shipping label instead of a QR code and I went to the UPS with the label on my phone and was told that I would have to return with the printed label or they would print it for $3.15, which was only a few dollars less than the cost of the item. So, I had to print out the label, cut it out and tape it to the box box the item came in. With my luck, UPS will tell me they cannot accept the rather small box the item came in. I may be posting here again.

After several attempts. Including Amazon.com researching my complaint. I simply request delivery on side door. I don't think the executives care about my preferences. I have done everything to explain what my request is. I do a good deal of business with Amazon.

I placed an order and wanted to use Amex Dollar Rewards but my account did not show my rewards. Called American Express and they told me that I would have to call Amazon. After many attempts (phone always busy) I was able to speak with a representative but had a problem understanding her and therefore unable to follow her instructions. Later I called again several times hoping to get another representative that could help with the issue but customer service telephone was busy all the time.

Return and shipping problems continually, I was charged 1/4 of the price for an item to return for shipping and the original box was not opened. Customer service was bad and claimed they couldn't change things. They do not leave items where I ask. Amazon censored my bad review and told it was not acceptable.

Very helpful info... Kind of in a bind this year with Thanksgiving due to losing my job because of my heart failure situation.. Just trying to make the best of it all on barely a budget.. Have not actually shopped yet... But will be doing so soon... Much love... Happy holidays... Thank you... K.

Turned them in to the BBB for money that is owed to me. Item got canceled after the money was taken out of my account. I called them twice and they said it not come out of my account. I've contacted my bank and it did come out. So now After amonth Oct-Nov with proof of my bank account and receipts, Amazon will not give me my money and BBB has closed the case. So sad of Amazon to rip off people. If anyone else has had this problem and is doing a lawsuit and me. Very rude customer service representative.

Tired and fed up with Amazon inconsistency. I’ve been a Prime customer for years usually ordering something every other day. However Amazon has become very unreliable. They lie about delivery. The drivers don’t follow directions so packages end up missing. It’s becoming redundant. I believe Amazon thinks they’re bigger than the problem. I’ll prefer to order from Temu for honesty than to pay every month for Prime and be lied to. Next day delivery becomes 2 days after I paid and all they say is sorry. I’m over it.

I’m pretty happy with this product. It works exactly as described and feels well-made. Setup was simple and straightforward. The only downside was that delivery took a little longer than I expected. When it arrived, everything was in perfect condition. Customer service was helpful when I had a question. Overall, I’d recommend this to others, just plan for a slightly longer shipping time.

I have been with Amazon a long while and it has been my "go to" for at least 10 years and is my largest spend annually. However, it has lost its appeal lately. Just today I had two items that the orders were cancelled on at the time I expected delivery. This is an ongoing issue. I also have deliveries later than promised. Not just occasionally, that might be acceptable, but frankly I have as many or more late as I do on time. And pricing, at one time Amazon could not be beat, but that is distant memory now and I feel prices are no better if as good and just shopping internet.

Worst customer service. I have called Amazon to cancel an item 3 days in a row. They tell me items been cancelled over time. Yet the status says its order is being delayed and item cannot be cancelled. Therefore no refund has been issued and no date on when and if I will get my item. Top it off the customer service representative called me dumb. New Amazon practices rude customer service representative.

Amazon is getting dirtier and dirtier with their customers. I do all my shopping on Amazon, including my groceries on Whole Foods market and Amazon market fresh. Amazon has a bad habit of removing funds from your account right when you place your order, but the third-party sellers are not shipping the items in a timely manner. After three days, the money is returned to your checking account. Again, they will remove the funds when the item ships. For people on a budget they definitely don't want funds removed in, returned and removed again.

Amazon is one of the worst companies to do business with. If you have Prime, they don't honor it. And, customer service is garbage. It's taken 4 days for an order that was placed with Prime. Which, is 2 day shipping. And, customer service is not able to explain why it's not delivered within 2 day or why it has been delayed twice.

Bad shipping service used by Amazon called Dragonfly makes ordering from Amazon a gamble... Never know if you get your package or not. Ordered items a month ago and status on Amazon is 'Delivery date not available'. No means to contact shipper and Amazon is out of the loop as soon as the packages get picked up by this unreliable shipping service...

I ordered a couple of Solidremote transmitters for my garage doors. They didn't work. I tried to contact Solidremote unfortunately wasn't successful. I went back to Amazon. Wanted to write an honest review about the issues I had with this product. Amazon didn't take my review. They stated that no reviews from my account is accepted. Another word, no honest reviews on Amazon. Only fake ones.

My review is on the inability to lodge an Amazon Flex driver complaint. After 15 minutes of searching and finally getting a live person (care representative in India) I was put on hold without her knowing my problem.

SO TIRED OF AMAZON'S FALSE ADVERTISING ON 2-DAY SHIPPING FOR PRIME MEMBERS. WHAT AM I PAYING FOR EVERY MONTH?!!! The only reason I am giving two stars is because the employees in customer service are usually very nice and they can only do what they can do. My products are always late. I choose the ones that say 2-day shipping for prime members then I don't get them for over a week. Boxes have been damaged and even though they say they're doing certain things the results still the same. You still have to wait. I spend hours looking for the same product through different sites to make sure I can get it on a certain date. I am tired of buying items that say 2-day shipping then I don't get them for over a week! Pretty sure that is definitely false advertising defined!

Very disappointing experience with Amazon delivery. The driver falsely marked my package as “attempted delivery” without even coming to my address. I waited and missed two workdays because of this. Customer service only apologized and tried to close the chat quickly instead of really helping. This kind of service is unacceptable — I hope Amazon investigates this driver and improves accountability.

I've been an Amazon buyer for several years and spend a lot of money monthly. Today that is changing as I look for other options even if they are less convenience. I recently place an order for my wives birthday for a necklace for 499.00. The next day our AC went out so I had to return it due to financial restraints. The seller has to decided to hold my money for no reason. They took my money in one day with a click of the keyboard but now it seems impossible for them to do the same when crediting my account. Amazon customer service has no problem with this seller holding my money hostage. Every other return I've ever done with Amazon seller has either been as soon as dropped off, or one to two day. This seller wants to hold my hard-earned money for 30 days. The item was returned unused. Never removed from its box. I will do a review of this seller once I receive my money. However starting today, I'm boycotting Amazon.

Got right to the issue and provided clear guidance. Especially helpful was the patience exhibited in a rather trying situation. I greatly appreciate the prompt response and responsible attention given toward solving my issue.

I ordered something on Saturday to be delivered on Monday. It never came. Said it was delayed and not shipped. It’s now Friday and no items and I called twice yesterday and got two different answers. Samantha said it was shipped, Sara said she canceled it but I got no email. So I called this morning. She said she couldn’t cancel the order. It’s in a warehouse and I said when will it be shipped and she said, "Oh I can’t tell that." These are the people from India. Can’t help you if you were on fire.! I will never buy an item from Amazon again. They aren’t the cheapest. Maybe convenient. That’s all.

I’ve been using Amazon for years — it’s convenient and usually reliable, but lately, the experience feels inconsistent. Shipping is still fast most of the time, and returns are easy, which I appreciate. However, product quality can really vary depending on the seller, and sometimes the item that arrives doesn’t match the description or photos. Customer service used to be quicker too; now it takes longer to reach a real person, and the chat responses feel more automated. I still use Amazon for basic things, but I double-check reviews carefully before ordering. Overall, it’s good for convenience, but not as dependable as it once was — a solid 3 stars.

I ordered an item, when received, was wrong size. Called Amazon to start return. Rep said we will pick it up at your home. I told him i had no way of print return label, he insisted USPS would pick up package next day and print label. I advised him UPS & Fedex could and would do that but rural mail carriers didn't. He still insisted, even though while on phone with him, email from USPS popped up with 3 things. #1 Label must be printed and on package,#2 someone must be home, #3 must be 18 or older. I read the email to him, then requested to take package to Fedex store and let them print label and return package. He still insisted USPS will pick it up next day and print label, the email said USPS would pick it up in 2 days but the 3 items must be met. After 30 minutes trying to tell Amazon agent he was wrong, I said fine, we will do this the hard way.

Amazon has got where they promised to have your order a day specified, but they do not deliver it until a couple or three days later. And lightly they have substituted a like product instead of what I ordered. That makes their transparency policy a joke.

Our Alexa devices and account started glitching 10/20/25 (during the outage they report did no lasting damage and has been corrected...blatant lies) and today I logged in to find all 115-120 subscriptions in my subscribe and save account (almost every week for the rest of the year for holiday items and usually at least 2x monthly orders) GONE!!

1 star because can't give it zero. Terrible service across the board: customer service impossible to contact; Prime Video is awful; Kindle experience wretched; supposed 2 day delivery is a mere fantasy as more often than not delivery is "delayed" for some bogus reason. Will be looking for an alternate service for sure.

Amazon continues to miss delivery dates. Customer Service promise to Expedite, gives new dates then you receive an Email with the same old dates. They claim it's due to product sitting at the Wrong Fulfillment Centers and/or delays. Really? 2 month delays? Only Solution they offer is to cancel the Order.

I am a Amazon customer and have been for years. One of my recent purchases did end up with a negative experience. An item ordered specifically a Residential Door Hinge Adjustment Tool was to be delivered. I received an EMPTY plastic envelope as nothing was inside. I told Amazon online that and requested a replacement tool and was requested to return the envelope even though nothing was inside. I received the replacement tool and thought everything was good. A few weeks later I noticed a charged on my American Express for the tool I DID NOT RECEIVE, I contacted Amazon and told them I should not be charged for an item I DID NOT RECEIVE.

I purchased a Stanley cup and received fishing hooks inside. I returned the hooks inside the box and now they are not giving me my refund because I didn't send the right item back. I believe I have just been scammed on Amazon. Please watch out for suspicious activity. There is no way to contact the company. You talk to customer service over seas and they lie and tell you they put the refund in. I Did not receive it. It's been a month now.

Amazon claimed my card declined when they hadn’t attempted to charge it and mislead me about the delivery date. My complaint is for both Amazon’s system as well as their customer service. I believe that the first representative I spoke with was simply working with the information in which he was provided. However, there was a huge mistake in Amazon’s system.

Awful service. Ordered package got Prime for next day shipping. Delayed 3 times. Had to reconfirm I wanted the item. Then they put a hold on my account and cancelled my order, fishy because my bank didn't put a hold on the transaction. That was all Amazon and come to find they are offering a product they don't even have available. Aside from the false advertisement the customer service would make Satan himself blush with all the bullshit and turnarounds. Best advice. Do not use this service. Find the product online from the actually manufacturer or producer. Amazon is just a scam middleman.

Amazon has gone downhill since the first time I have used it. What we used to be able to do as a family with Prime share. Has now been done away with so if you want to use prime on your own account even though your family you have to have your own prime account so with a family of five how much is he getting per family member for that family of five that should have one prime account. This has become a money grab and nothing more. I will start purchasing from the companies themselves. I don’t need Amazon to find this stuff for me. Good luck staying in business Jeff.

I find it funny Amazon.com that I can post the receipt of where I dropped off this item in the box it was shipped to me, still sealed from factory. Yet, it states I should receive my refund by October 5, but your customer service agent states I have to wait until October 26 before they can do anything. Upon requesting a supervisor she was ignorant and offered no help about my refund. So I would like to make it known to my friends not only on facebook, but instagram, and threads that the treatment from your customer service agent, and supervisor both were ignorant and completely unhelpful.

I use Amazon because of convenience, so why every time they delivery I have to go look for my package. I think one of the requirements for their delivery drivers is not being able to read the address on the order. How do they find so many stupid and lazy drivers?

The last few weeks with Amazon have been absolutely the worst! I ordered multiple items in multiple orders, one using my non-PRIME account and many using my husband's PRIME account. In one order, the item was advertised as new but turned out to be refurbished. In another order, the item was advertised as 2-day delivery with PRIME and never showed up as promised. The rep stated that the PRIME delivery windows do not begin to count days until the product actually ships out. I explained to the rep that the listing provides a specific delivery date for PRIME, if the item is ordered within a specific time frame. The rep said I was wrong, just said to wait, it will show up eventually. In a third order, the incorrect item was delivered.

Amazon refuses to return my money for a defective DVD/VCR that I returned over a month ago. They received my return on August 18, but refuse to process my refund claiming possible fraud. They owe me $272.86. I am 75; get $808/mo SS. I can’t afford to lose almost $300 for a defective product that has been returned. Ridiculous. They can refund my money to my Synchrony bank account linked to my Amazon account. OR my credit card on file with my account. How could that be fraud? They claim I must provide ID. I didn’t have to provide ID when they took my money ... Within minutes. They should be able to refund money to the source within a week. They have a program where you hold your ID up to your computer and it takes a picture. I have done this over a dozen times at this point. I have a Colorado Driver License. It is a valid ID. Their process requires you to select the country of your ID and the type.

I have a few years under my belt both in receiving and sending materials. I find AMAZON as a whole a great company when it comes to filling orders quickly, issuing refunds and replacing product when required. My 1 star rating comes from poorly trained shipping staff. I have recently received items I have ordered with heavily damaged retail packaging from being stuffed in a paper shipping bag or a bubble pack. The product itself has been ok, so far. My complaint is there is NO WHERE on AMAZON too send feedback on this growing problem. You get a "Delivered" to your mail box or front porch email that proclaims "How was your delivery" but no way to say why it was good or bad.

We used to love Amazon because it was very convenient since we're always too busy to go to the store. But lately, nearly every order has been delivered late. Customer service is terrible, most often they have such an accent we cannot understand them nor they us. They promise to take care of an issue, "sorry your package is so late and that it has been repeatedly happening for you, your package will be there first thing tomorrow morning and we will issue a x$ credit." Call then dropped (conveniently for them). Package arrived after 8 days, not the next morning and we never got the credit.

I am incredibly frustrated with Amazon right now. I wasted time for 4 days trying to submit an order, and wouldn't go through, until 5 minutes ago. Now it comes a day later, which isn't convenient at all. I could not get in contact with a human and wasted another hour. I have been a customer for many many years, since 2003. Thousands of dollars and can't talk to a human. Ready to find new sites to get my items.

Amazon has fixed their site so that there is no way to contact a live customer service person. Just because AI is a thing doesn’t mean people should have to deal with a bot. I need to speak with customer service but sadly Amazon has rigged their site so that they aren’t held accountable when issues arise. I tried to leave a review on Google but I guess that’s rigged as well because there’s no option to input a review and I’m sure Amazon does not have 4.5 reviews on Google. It’s all rigged in their favor. Amazon provide a customer service phone number!

This company has lost sight of their delivery promises that they make on their website. I ordered products that were supposed to be here today and every single item I ordered was delayed. I was told by a customer service manager that even though it says it on the website that it would be here today in the morning, that it really isn’t a promise date for delivery. I pay monthly for the promise to have my order here the day and timeframe it is promised on the website that I place my order on.

I have been buying from Amazon for years. Long enough so that I remember when they wanted their own delivery fleet. In the last year most of my order has been left at the post office. I live in a small town and they don't deliver to my home. There is a mailbox for letters and bills. That means after ordering online I must now drive to town to pick up my order. There is a message that says per order of customer they are leaving it at post office. I've reached out to Amazon but they are seriously no help when it comes to this. Very frustrated

I have been a member with Amazon Prime on and off since 2017. I have never received 2 day shipping and always hearing excuses as to why. My husband tried on his account and got everything in the 2 days!!!

Amazon is great but they need to drop UPS delivery service. It’s the worst delivery service of all time! Every single time Amazon uses UPS to deliver a package they are always past the delivery date, by a few days or longer. It’s not Amazon, they ship out fast but once UPS has it, they are slower than molasses, worse than snail mail. We get packages fast with all other shipping services, but not UPS. Amazon needs to completely stop using them.

Amazon is convenient, but it's guaranteed that their own delivery system is horrible. We buy for a business, in a business park, with enormous signage, and we've had things marked as delivered not show up until the following day, delivered to another business across the road, delivered to private homes miles away with a different street name, delivered outside of operation hours, left on the loading dock on a weekend, in the rain. We've asked the drivers, all of whom seem to be completely untrained, stressed and overworked people struggling to just get rid of their loads, and the answer is, as long as they mark it delivered and their GPS shows it within a mile, it's delivered. Overseas "help" is no help at all, of course, stating we should make sure our receiving hours are marked in our account, which they have been since we started using them.

This is not the first time I have seen this tactic used on Amazon. I would go to another site and order the product where honesty is available. 8/26/25- ordering other products, in (buy again groceries, the tea product I order Ty-Phoo tea 1100 teabags for price 39.99. Click to order and price change. Typhoo 1100 teabags price 42.00. Beware when ordering from Amazon, I am noticing this more frequently. You click and add for one price but in cart will be a higher price. Attempted to contact customer service directly to no avail. Is Amazon using tactics that are tricking people into buying at one price but turns into a higher price in the cart. Always look at your prices before agreeing to buy.

Can't log in. Why is the normal operating procedure for so much of the digital world to make buyers GO around in circles???? I need to log in to my email to log in to Amazon and both are just a waste of time. WHAT KIND OF ** DREAM UP THIS GARBAGE????

Whatever you do, don’t buy through 3rd party sellers on Amazon. I purchased a media center. The quality is horrible. I asked for a return label and was told that because the item was not damaged or arrived late, I had to pay $535 in return shipping. I appealed it through it through the Amazon A-Z program and they denied it. I filled out a detailed review to warn other customers and Amazon denied the review because my experience was not pertinent to other customers. The seller of the media center has a 68 score. I learned very expensive lessons. Amazon screens reviews and is not transparent about 3rd party merchandise. Don’t buy from 3rd parties on Amazon. They will not have your back if you are unhappy with the quality. The seller is BVIUNTWO. The unit was $600. Trust me when I say that I am glad to have their merchandise out of my house. It’s junk.

I want to get indoor camera but price goes up $10 if I don't get prime. I do not want Prime. I will not buy the camera, why I have to pay additional $10. I had several iGeek cameras and I'm very satisfied with the product.

One month ago, an issue came up with the skill to Sengled bulbs. I reported this issue to Amazon, I was told a case was created, and that someone would get back to me. Initially it was 24 to 48 hours, then it was next week. Then it was the week after that. In three days from now, this issue will have been ongoing for an entire month. I called today to speak to a supervisor there since this was going nowhere, and I was told that now Amazon has made the decision to no longer carry Sengled bulbs. What does that mean to us customers that bought them? On Amazon's recommendation!

I wanted to share an incident that I've had with Amazon.com since April 22nd. I had bought a Razor gold gift card for $350 from Amazon. On a 22nd that gift card never works. It would load to 95% and then fail. Talking to the razor company they say the gift card is used. Talking back with Amazon they say the gift card is still unused anyway the point is I was out my $350. I've told Amazon I purchased a card from their site and razor said since they are a third party seller. It's up to them to resolve the issue. Many opportunities for them to help me with this. I've called their customer service so many times. On three different occasions three different people had assured me that they processed a refund. Calling in and talking to an account representative they said well they can't do a refund because it wasn't a private label card of theirs but that they could provide me with an Amazon credit. That wasn't really what I was searching for.

I have been ordering my pets food from Amazon. This recent order is being delayed by several days. Amazon customer service representative suggested I order something different than what I had been buying since my order for some reason is in la la land. I said no, that was what my vet wanted my pets to have. So as far as Amazon is concerned I'm not trying work with them. Do not order your pets food from Amazon. Order from Chewy or another company.

** I placed an order on Amazon.com, after which I saw that there was an Amazon box on my doorstep without markings, I turned to Amazon, but they just blocked my account for abusing their rules, which is initially illegal. After that, the status of my message changed to Undeliverable, Tuesday, July 22 10:38 PM Package is undeliverable and returning to sender because it is damaged. but they refuse to return my money, they just stole it, Amazon is engaged in open fraud and steals my money. I gave them one last chance for rehabilitation, but they just ignored my message, they just don't like to lose and admit the mistakes they make. I hope they will write to my mail to resolve this issue without going to court.

AMAZON SELLER - THE GROUNDING CLUB GLUYOHEY Grounding Fitted Sheets, Queen Size, 90% Organic Cotton + 10% Pure Silver Fiber, Earthing Bed Sheet with Connect Cord, Conductive Grounding Sheet for Better Sleep, Gray IS A SCAM. WON'T BE DELIVERED AND MONEY NOT RE-IMBURSED.

This company straight out stole my gift card balances without a second thought, they did this because I wrote a negative review of their shady business practices, I spoke out and they retaliated by confiscating my money. Now I think this was done not by a system, but by a person, why because it was a person who sent me a nasty response to my negative review. Amazon has crooks running the show, crooks with third world mentality and ethics!

Been using Amazon for years, Prime member. They used to be great but have since became the worst possible for customer service and delivery time. 3 times this month orders did not show up on expected date, in fact not shown up at all, no explanation from Amazon and lied every single time we talk to customer service. Today my package was suppose to be here between 4 am - 8 am, didn't show so we called at 10 am. C-Service assured us it was on route and will be there before lunch, again no show. So we call back, C-S gave us a 100% guarantee it was on route and would be no later than 5pm, even gave us a tracking number.

Amazon used to be great with next day delivery but not lately. Takes days to get my stuff. And their customer service literally lies to your face with all empty promises. Slowly but surely I am switching to Ebay. Why am I paying Prime membership if I get my stuff faster from e bay and pay much less for the item.

I ordered my coffee on July 7th it STILL is not here. They will not send it until the end of the month, July 31st I have ordered it before and received it within a week or 2. What's the problem?? And when I called to inquire as to why it was taking so long, I was met by a very rude man who had no intention of helping me with my problem.

Always excellent experience, my packages are always on time and even when one was stolen Amazon allowed me to reorder it free of charge!! I would recommend them to everyone I know. Also you can find anything you need on their site!

I was promised by Rose in the Philippines of an $18 credit I would receive from perfume I had purchased. I have this in writing. This was on the 17th of July. I have not received the credit yet so I wrote to her today to follow up. After 8 emails back and forth to agents in other countries that were giving me the run-around, I closed my account. They said I was not entitled to a refund and wanted to see pictures of the half-filled vials of perfume samples I received. The reps each had a different name that appeared made up and they copied and pasted the same reply to me 8 times. 2 words for Amazon and they are not Happy Birthday. You lied and then dodged me and did not follow through on your promise. I will never use a company that lies to customers and runs them in circles for the fun of it.

I’ve been using Amazon for six years and I’ve had great service because we have one of the major warehouses 20 minutes from us. I do not know who made the decision to allow Dragonfly to start shipping things but I am sure I have Chickens that have more intelligence. What used to be an overnight delivery is now 3 to 5 days with daily lies about no access to the property or no one was home. When I need a pick up because the item is late, it can take up to three weeks. Amazon said I have no choice but to use dragonfly so I closed my account. I guess there are still people who are willing to lose thousands of dollars a year to save a few nickels.

I have used Amazon for decades but never again. I made several large purchases and had to return most of it as the order was all wrong. I have yet to receive a refund and you cannot reach a person to speak with. The worst possible customer service I have ever received.

Buyer beware. Amazon.com has relationships with suppliers who do not adhere to policies that are Amazon's. If it doesn't say Prime, then the supplier has a tenuous relationship with Amazon. Amazon therefore cannot provide customer support.

Seems just about everything that I order lately is either running late or not delivered. My last order I made the delivery date on an Amazon day instead of overnight and yet it is now late and has added another 2 days onto the time. This is getting OLD.

I’ve tried to order items for almost 2 years and they just keep closing my account, even after showing identification and my card with name on it, also had to show bank statement but still can’t have access and then advise me not to open any other account or they will close it as well, and they are unable to discuss my account with me so don’t bother to call! So crazy.

I purchased a sleeping pad from Amazon and this is the second time they did not ship it to me correctly. I do not understand why they can mess this up, it could not be any easier. My information is sent to them, they literally have a computer that reads the shipping information and a GPS that brings them directly to my building and they still cannot get it right. There are also two distribution centers in my city and they cannot give me overnight shipping to send me the item! What an absolute scam and a waste of time.

I purchased a PC tower that claimed to support my GPU and cooler, but it didn’t—even though I double-checked the specs. After spending $75 to return it, I was hit with a 15% restocking fee. Amazon claims it’s “buyer’s remorse,” ignoring that the product listing was misleading. They never contacted me directly and sided with the seller (KART IT) without investigating. It feels like Amazon prioritizes protecting sellers over supporting honest customers. Very disappointed.

I placed 4 orders of multiple dumbbells set from a third-party seller on Amazon and another order from another third-party seller. I did not receive any one since the price was too good to be true. Amazon refunded 4 orders but refused to refund one of them. I had to pay $270 for the order I never received. I appealed and it was denied. Amazon confirms that they know I did not receive the item, but they said they have contacted the seller, and seller had told them that they resolved the issue by their end. When I asked HOW? since I never had any contact with the seller, directly or through Amazon, they said they do not know. I talked to many agents and 4 supervisors but was not fruitful. "A to Z Guarantee" named a unit finalized the process with no refund possible. They are incompetent and incapable of managing scammer sellers on their website and we customers pay for their mistake. SHAME!

Bought a PS5 off Amazon and it came with a controller that moves on its own. When I reach out for replacement was told I had to send it in and may take up to 2 months and I thought thus was unacceptable and Amazon was of no help and really didn't care about me and my problem. They wasn't any help at all by reaching out to PlayStation and try to get me some help. They don't stand behind products sold on their website so I paid close to 600 dollars for a useless controller and Amazon is happy with that.

I would give Amazon Customer Service based out of India a minus Zero, if there was a minus Zero Option. Arrogant, Rude, Self Righteous, Customer service person who took my call 5 minutes ago, from India, You should be fired or retrained. This coming from an American of Indian descent. No thank you & SalaamNamaste 🙏🏻

I just got off the phone with Amazon customer service. I was wondering what happened to my refund for my return of a security system. Amazon changed my long term choice of having my refunds back to my credit card, now they are sending it to an internal gift card balance, yeah Amazon! I have been in control of my accounts and don't like companies changing the choices on the account to benefit them and not the consumer without notification, of course! They did it last month! Now, everything that is returned is credited to Amazon's benefit, the gift card balance.

Very disappointed with Amazon. I purchased a brake kit that does not fit my vehicle. Although their website said it would fit, upon delivery there was one small secured box and one large box not so secure. When I lifted I got hurt. All the weight the box shifted cuz no packing. Each box weighed 96 lb. Ridiculous. I'm 62. Now three attempts on the return no show. I'm sick and tired of moving these ** boxes. I don't want to leave him outside with $400 worth of product. I will be contacting my lawyer. Yes I filed a police report. I'm done playing Amazon's game.

I used to be a die hard Amazon customer. I live in rural area, no shopping stores nearby. It was great being able to get on Amazon place an order and get items in 2-3 days. In the last few months I have had to contact them because my order disappears during shipping. Amazon started using USPS with UPS. Those two companies are a joke. FedEx is the best.

Amazon’s service is a joke. I pay for Prime’s “next-day delivery” and still get packages 3–4 days late — regularly. What exactly am I paying for? Customer service? Useless. Just scripted reps saying a lot of nothing. They make promises they never keep, and when things go wrong (which is often), they toss you a $5–$10 credit you can only use on Amazon-sold items. Wow, thanks for the inconvenience! Amazon knows they’re the only game in town, so they don’t even try anymore. I’m beyond fed up. Someone needs to give them real competition, because they seriously need to be taken down a peg.

Amazon is offering early morning delivery between 7 and 11 am. So, I placed an order. The next morning, my order was out for delivery. I was home, we live in a house, not an apartment. No delivery was attempted; I later received a notice that the driver "couldn't enter my building". The onus was put on me to contact the carrier. I instead cancelled the order, and immediately reorder ed my items. The next morning my package was out for delivery before 11 am, no delivery was attempted; I then received a message that my order was delayed until the following day. Two days in a row. Why am I paying for Amazon Prime? Don't make promises you can't keep Amazon.

Groceries purchased through Subscribe and Save are ordered weeks in advance and still the Amazon delivery is late. All of Amazon's shipping dates are missed by a day or two now. As a Prime customer for decades, I remember automatic 2-day shipping. Now you just have to wait and see when you might get your order. Amazon is no longer reliable and dependable.

I agree with all the other reviews on this page. Amazon use to be a great company but now they are horrible. They cannot make deliveries on time. Items are damaged and you can barely understand the people in customer service. I cancelled my Prime membership, unplugged Alexa, and deleted the application. I am done. Amazon, you are fired!

I returned an item to them as per their instructions. I have the return receipt. They say they are still waiting for the item to be returned. I disputed the payment. Now they are requesting I pay again. Are you kidding me? The phone support is worse than awful. Not sure what Country I was talking to, but they had no clue.

I recently had a very disappointing experience with Amazon’s customer service. Two items I ordered were delivered to the wrong address. When I contacted customer service to resolve the issue, I was transferred multiple times from one agent to another. Each time, I had to explain the entire situation again, which was exhausting.

Why should I pay for Prime when I constantly get packages later than promised. It's no different than stealing my money because I am paying for service I am not getting. Too many times this has happened in the last few months.

Say one thing and do another.. Can't get delivery correct and show pictures of items when purchased arrive differently than expected. 1. Wrong picture showing for items purchased. 2. State when you will receive item, but usually wrong. Cannot plan on their items or expected date.

I recently ordered an HP laptop from Amazon, but to my surprise, I received a used device in the package. I immediately returned it. Now, Amazon is claiming that I sent back the wrong item, which is completely unacceptable. I’ve always relied on Amazon for my purchases, but lately, it seems they’re working with unreliable and possibly unethical third-party sellers. This experience has seriously damaged my trust in the platform.

While the product was ok I returned it for a refund because it was twice the price than locally. However, after returning it to the Whole Foods at 2693 Edmondson Rd. Cincinnati, OH. 45209. I later found out I'm being charged for the returned items because Amazon never received it even though on the site it has "your return is in transit".

I know a lot of people love Amazon because they get addicted to the buying and delivery of the whole process. I myself rather go to a store and shop to be able to hold and look at the product. Most of the items from Amazon is 3rd party sellers and is junk from China. Don't get me wrong I don't think there is anything that you can't get off of them but what a racket. I closed my account because of overseas support. If you take American money then I want to talk to someone in America. If you're the richest company in the world then you have the money to have this service in America. So goodbye Amazon forever!!!!

1-Star Review: Amazon is Running an Organized Scam - Criminal-Level Negligence. I'm writing this review from pure fury after MONTHS of Amazon's predatory business practices stealing from me. This isn't just bad service - this is what happens when a trillion-dollar corporation decides customer theft is part of its profit model. Here's their playbook:

Crap delivery service. Order same day delivery is now next day. False advertising for same day. Should give me product free when they screw up. Why say same day if that is not what you plan to do. Lies all the way around.

After reading the article on Amazon.com regarding not honoring refunds, that is absolutely true, they will instead have the Customer's put it on a AMAZON Gift Card. I know that is what I had to do. After I ask for a Refund to go back on my Pre-paid Debit Card that I have been using for years and Never has a ISSUE which I thought was STRANGE. I Love AMAZON. Their dedicated customers need to be informed of any changes in order not to get a negative response.

I had discount Prime because my receives government assistance and Amazon felt they could just cancel my membership like that. Answer to is no. This is second time they screwed me over. Be careful when dealing with Amazon. They will screw with you in some way.

I’ve been a member of Amazon for years, during that time the membership fees continue to go up, Amazon Prime, Amazon music, Ad free etc… but, this review isn’t really about that, it’s about the lack of ability to contact customer support, now you have to use that AI garbage before having the option to talk with a live person. As a prime member I expect when I order something it will be delivered when promised, if they can’t live up to that, they should be deducting inconveniences from prime membership fees. Amazon's reliability has really gone to hell.

Purchased a product January 25, 2025. Had it less than 4 months and product broke, Seller is listed as BitingFurnature, looked up BitingFurnature and they sell pet products, Amazon is no help, trying to find Manufacture Warranty or a way to purchase parts, Amazon is no help, only get their Ai Chat which is never any help. Long time Amazon Customer, cannot get help, cannot talk to anyone, Chat is useless, Amazon Customer Service is useless, no way to contact, only online Ai Chat.

I used to love Amazon.com, but I’m noticing in the last year and a half the policies for returns and other things especially when they have sent a defective product has gotten sooo bad. For example, they have sent me defective products way more than once and when I call about that item either it being damaged or missing a piece, etc. they expect me to drive it to a local UPS or any drop off and I don’t live very close to any of those and as a customer that pays a membership and is a member of Amazon the whole point of Amazon is to send products so I do not have to get in my vehicle and go to the store or go to a drop off.

I returned an item that was not opened or used. May 3, 2025, sent back through FedEx. May 7, 2025, the item was received at the destination in Kentucky. Why are they telling me that I have to wait until June 4, 2025, for them to release my refund??? So disappointing, the item is in the state destination but yet it’s a delay in processing my refund!!!! What a bunch of crooks! May consumers should boycott Amazon like we did Target.

Amazon used to be a good company to order from. Over the last 18 months though, deliveries have been late, incomplete, damaged, open and wrong more often than not. I find the same products cheaper in other places a lot and they also have free shipping in most cases. The convenience and savings they used to offer just isn't there. My latest delivery wasn't even shipped until a day after it was supposed to arrive. It was a Prime delivery of 5 items made on a Tuesday and nothing shipped until Saturday. When I tried to cancel the order on Friday, they said I couldn't. These were parts I needed for my business, I had to drive far and pay extra to get replacements on time. Now I have to find time to return these and wait 3-5 days for a refund after they get it.

This company is a joke. They do not care about customers. Main goal is to make money. They are so greedy and do not care about small orders or customers that are not Prime. Recently I order an item for $25 and took them more than two week to inform me that I’m not going to receive it at all. I wonder how many weeks take the company I can get refund. I’ll never use this company again.

I spend $500 on an AC mini split and get only 1 piece of the order. They take your money but can’t give it back right away? These type of products are needed with all items ordered to be installed for proper installation. It is happening more nowadays

I opened an Amazon Pay BUSINESS account, began processing Customers and accumulated $5,700 on my Amazon Pay account. I received the following email: "Hello Merchant, Your Amazon Pay account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your pending orders have been canceled.

I bought a Shark vacuum. The thing was a piece of junk, the new return policy is a big inconvenience. Now you have to take to UPS, it was Kohl's and so easy. Now my return is Stuck in SDF. No refund until they get same. The replacement vacuum I was going to use the money for has doubled in price. So I bought same new vacuum at Home Depot. Will I buy from Amazon.com again? Nope.

Unresolved Complaints and Lack of Accountability. Review: I have been trying to resolve an issue with Amazon's customer service for weeks, but my concerns have been repeatedly ignored. Despite formal requests to escalate my case, I have only received copied and pasted responses from the same representative, Meagan, who claims my feedback has been passed to "appropriate teams." However, no evidence has been provided to support this claim, and no action has been taken.

The quality of Amazon is falling. They piss me off with poor bait and fish tactics and promise they fail or do not intend to keep. Trying to contact them about a concern leaves much to be desired but for some reason I no longer surprised. They're leaning towards scamming tactics rather than keep customers happy.

Amazon Prime membership is no longer worth the money. In the beginning we had Prime Video and music included in the membership price. Now you have to buy movies and purchase a separate membership to listen to the music you want to. Shipping was two days from date of order. Now, not only are we having to wait a week, but if an item says it will be delivered by a certain date they often change the date of delivery after you have already paid for it. And that’s if you get the item delivered at all. We have often had to call for a refund because the items we order are never delivered. Other companies including Walmart do a lot better.

Keep in mind? I bought an Amazon Basics product and I pay for Prime. It was supposed to arrive today. As of 1644 today, it is not here. I did receive a different product from Amazon. Why did they both not arrive on the same day? Keep in mind, Amazon has basically zero customer service. They provide zero contact info, but, if you persist and look outside of Amazon on other sites, you can find a phone number. Keep in mind, your call will be outsourced to a country that does not value customer service. They don’t even understand United States Law, or, why there are laws. really. Keep in mind, I have no higher expectations from Amazon. I just came here to rant. And, don’t even get me started on what they did to Whole Foods.

Unfortunately it seems the quality of Amazon customer service is declining. Chat appears to be AI with promised resolutions failed. Sellers wash their hands of Amazon fulfilled orders. Amazon does not fix the problems at all like they used to. Been working with them over a month on a return with a Refund Issuance Failed and do not have the refund or the product despite requests to fulfill either the money or return me the wrong item. To me that's basically stealing. Get it together Amazon. I'm a huge customer who is hugely disappointed.

DO NOT DO BUSINESS with AMAZON. The People that run Amazon are having problems with their security due to the fact that they are Cheap and are not doing what it takes to run this company within Dept of Commerce guidelines. My account was hacked and when I tried to talk to someone from Amazon I got some idiot from ** that could barely speak English, could not get me back into my account. This is not acceptable!! Amazon needs to pull their head from out of their **!!! Fix your security mess. Get some decent people to run your company. You're really not paying attention at all.

I purchased a set of callahan brakes and rotors. The brakes did not fit. I contacted them and was told I'd get a refund, no return needed, so I discarded the bad parts. When I contacted them to check, they wanted photos, after I had disposed if the parts. They now refuse to honor their agreement. I'm out the parts and the money. To make it worse, the first rep gave me a false name! I've shopped for years on this site. No more. Maybe their "esteemed" boss should focus more on the customer service model and not fake rocket launch schemes.

Amazon is hoodwinking customers. First they have customers competing for their Vine program by writing overly positive reviews in hopes of being selected. You have sellers trying to remove negative reviews or buy positive ones. I found webpages detailing how to legally remove negative customer reviews and sites touting 'I can get you 5-star reviews for your products '. Then yesterday when looking at my reviews, I noticed that all critical reviews of a seller had been crossed out by Amazon. This amazed me as Amazon insisted they shipped the products and were solely responsible. Yet I have an invoice that clearly states that Amazon was not the shipper of products during this time period.

They hang up if you try to escalate a complaint. They lie to the customer. They gatekeep the complaint process. They grill you for personal info that's not even on your account claiming they need to verify your account. They refuse to transfer calls regularly and just disconnect you or leave you on hold for hours.

October 12 2024 placed order for shoes. Never received but my credit card was charged 69.95. Disputed charge with my bank. Money was temporarily returned then removed a week later on January 1, 2025. Called many times and hours on Amazon chat. They said no picture was taken of delivery and strangely was delivered 24 hours after order was placed. Why so fast? Called many times over last six months. They said they destroy evidence of delivery after 60 days and there is NOTHING I can do to get my money back. They stole 69.95 from me.

I'm not sure what's going on, but Amazon services are rapidly depreciating. Orders are not fulfilled as they are placed, with no explanation, causing clients to cancel and place a new purchase at a greater cost. Unacceptable.

Oh my stars…Amazon delivered 2 packages to our house that are not ours but belong to addresses over 20 minutes away. It took me forever to figure out the Amazon customer service phone number, which I couldn’t find on the Amazon site but I had to Google it. The end result: A delivery person may or may not pick up the packages tomorrow 😐, the customer service dude said if no one picks up the stuff tomorrow, I can do whatever I want with the items inside. I can’t believe this is an acceptable response. What about the person that ordered the items inside each of the packages and the sellers that will be asked to replace undelivered items?

Customer service rude and unhelpful when trying to reset password on my original Alexa app account where all my settings are. (I have a new Amazon email login now). If you have an old phone number, they want you to verify credit cards, but my cards are newer and have new expiration dates. So they wouldn't let me get into my account to add my new phone number without that verification. So basically, I have lost all my Alexa settings. Furthermore, I used to be able to connect my devices without a hub, and now they want you to purchase a hub. Ridiculous, as I have been an Amazon Prime customer for many years. Very disappointing.

I ordered some merchandise I need for my work on a time sensitive schedule and the delivery driver dropped it off at the wrong unit in my apartment complex. I was able to located the unit, but whether my neighbor will keep my mail or give it to me is yet to be determined. To any delivery driver that may read this, please drop off mail at the leasing office or mailroom of the apartment complex if you can't find the unit, don't just drop it off where you think it's the right location. Unfortunately it's really common to have people simply keep packages and not bother to drop them off at the correct unit or mailroom. My entire morning has been dampened by this alone already. Thank you so much careless driver who made deliveries in the Poway, San Diego, CA area today at 7 in the morning, hope the rest of your day is as bad as mine now.

I made some purchases from Amazon, and the Key Fob was defective. Amazon stated that it was from a third party. It was Amazon that took my credit card payment. Amazon, has closed my account without resolving this issue, I had a twenty dollar gift card in my account. Amazon took my $20.00. Amazon uses bad business practices by doing business with this third party business, and I lost my money as a result and Amazon has not done anything to resolve issues. I need some information from my account, and Amazon closed my account.

Refunds are very slow. You order and the product is not satisfactory for whatever reason. To make a return couldn't be easier. Simply take it to Whole Foods and drop it off. Amazon processes the return and gives you credit on your account. However they want to issue you a gift card, not a true refund to your account. When you try to contact customer service you find there is no phone published on their site. Once you find a number to call online, you get an automated response which is totally not helpful. Constantly asking to "speak to an agent" will eventually get someone in India or Pakistan. They are only partially helpful until you inform them that you will refer the matter to your Visa provider. They then tell you 5 to 7 days for a refund to your card. After you have already waited two weeks for the return to be processed, this is intolerable. The system appears to want to make sure you can't spend your money outside of Amazon.

I made my first account on Amazon to make a purchase. I made sure I added my gift card correctly but it kept on saying my purchase was getting declined and the site was not telling me why. I tried look anywhere to see if anyone else had this problem but could find anything.

If I could give Amazon zero stars I would. Over the past 12 months I've dealt with tons of 1,2,3 party sellers, some have been great, and some have been down right terrible, but the company I find that's the most terrible is Amazon themselves, it's not so much the sellers, as for Amazon as a company. First of all when I make order from Amazon they're usually large orders, so usually with large orders comes some sort of returns. I made an order for some clothing, sweats, some under garments for myself, and shoes and a handbag. First off, I returned the sneakers and wallet, and handbag all together, but they wanted my license, and wanted me to send a photo of it… Like I was a criminal, my family and friends who order from them regularly never in the years of ordering from them have ever been asked to send their license, but they have me twice.

I have shopped online with Amazon for years as an Amazon Prime member. While Amazon as a company does offer many items for sale, and usually good estimated delivery times, AMAZON DELIVERY DRIVERS SUCK. Amazon delivery drivers have finally made the decision for me to cancel my Amazon Prime membership and never do business with Amazon again. Amazon drivers are given instructions for delivery AS WELL AS posted signs everywhere in our lobby AND STILL Amazon delivery drivers determine what's easiest for themselves. Moments after their determination of what they think is convenient for themselves, packages are stolen.

I've been an Amazon Prime member for several years. These last couple years have been the worst in regards to deliveries. Countless times my purchases are delivered to any one of my neighbors even though my address is clearly marked on the mailbox that stands in the front of the house! Now my complaint is not receiving the item at all. I live 20 minutes from 3 distribution centers yet when I track my package, its status normally stays the same for days. It's at this time I know I will not be receiving my purchase at all!

Watch returning anything on Amazon, if you get to many they are supposed to warn you (no documentation they did) but they froze my account to only digital, I loaded all of my gift cards on there, now there is 200+dollars on there I cannot use, they are very rude and very short with me, I have gotten my bank involved to try to recover the money, they will not talk to my bank... Do not deal with Amazon anymore, and will not suggest to anyone. I will be out that money and they do not care, treat their customers very bad, this was the first time also, when they escalate the issue those are the worst people to deal with, they only want me to buy 200 digital, no I want my money back.

I have been ordering from Amazon for a few years. I haven't reported any missing packages however with my last order, I was sent an email days after placing my order indicating that I would need to give the driver a passcode in person, not through my security system or through text. This is not acceptable. I pulled up the tracking information and it stated the delivery time of 4:30 PM - 8:30 PM. I had duties at church so I arranged for coverage to be home for my delivery. Also, after dark, as an older single female, I don't want to be face to face with someone I don't know. Later, I checked the tracking again and it stated the delivery time of 5:30 PM - 7:30 PM. The driver arrived at 3:50 PM just as I was coming out of the shower.

I ordered a protein on 3/11/2025. It was advertised as overnight. I have not received it, and checked on the status since the 13. The tracking status since the 13 reads product schedule to ship 1:35 pm. The status has not changed and no further shipping status is available. Customer service has not given me any info on the delay and refuses to refund me currently.

Amazon has been going downhill. Not only am I finding cheap product that was highly rated, much of it can be purchased in better quality at stores. My biggest gripe is their review process. They say they want honesty, but if the seller was rude/lying etc or product defective chances are they will not post your reviews. Let’s talk about delivery. It says on their site if the delivery person has trouble finding you they will call or text. Most often I get products held or not sent to me saying incorrect address when it IS NOT. This leaves things up in the air and no knowledge of when or if you will get your packages.

Finally received refund.

As a seller Amazon is scamming me out of my product. They approved a product for me to sell then when I sent a large amount of the product they restricted my product and told me I have to pay them triple what it cost me to send it to them, to get it back. They allow tens of thousands of this product to be sold daily but restricted me from selling the product after they allowed me to sell it in the past, sell out and then send them more. When I sold them in the past I only sent a small amount. They let me sell them. Now I send a large amount and they restrict them and won't send them back without me paying an outrageous fee.

The delivery driver keeps throwing my package on the lawn. He does not deliver it to my door. Then, someone picks it up and I cannot find it. There is no reason for this type of behavior. If you don't like your job quit.

The picture shows how inattentive the delivery drivers are. Sign on door is very clear and other deliveries seem to have no problem. There is even a second sign pointing to the correct spot for deliveries.

I frequently purchase from Amazon. Recently I have purchased canned food and on two occasions it was shipped in a paper bag. Not surprising that it arrived damaged. Multiple large dents in the cans. I didn't know if the damage occurred during shipping or previously. Most recently the canned goods came in a box with a pair of shoes, no additional packing material to secure the items. I find this very disappointing, and I have not found a place on the website to address packing/shipping problems.

I have been a Prime customer for years, which just adds to the frustration. Lately, their delivery and subsequent updates have been lacking. Significantly lacking. I have received FOUR different "updates" regarding my latest order regarding the anticipated delivery date. Now, I get weather delays and understand that you can't help Mother Nature causing havoc; but, that does NOT excuse what I've experienced. I have has my delivery date changed twice only to discover that the package hasn't left the facility for the PAST WEEK. I can't get a refund because the item has "shipped" so it's not eligible for a refund either. Amazon uses chatbots instead of actual customer service assistance, so you have to resort to this to air your frustrations. So, I'm out the $, don't have my order, and regret not using Wal-Mart.com instead.

Amazon was billing me monthly for five subscriptions that I was unaware of. When you purchase something like a movie to watch, you will be billed monthly after that. I was "rewarded" with two free audio books and I didn't keep reading where it informed me that I would be billed monthly for audio books starting next month. So the reality is I was rewarded anything for free from Amazon at all. It was only when I went to my subscriptions that I realized I was being billed for five other subscriptions that I was unaware of. Looking at my bank statements I assumed that the additional charges were purchases because I was buying something from Amazon fairly often. Getting rid of the con artists.

In the last few months, my orders are taking much longer than expected. Previously I would get most orders in 5-7 days, they are now taking 3-4 weeks to arrive. Even the most common items. Their excuse is the inventory in the warehouse is limited. I currently have a gift card balance to use but once that is gone, I will go back to purchasing from Walmart or eBay, better prices and faster delivery.

I encountered an unscrupulous seller who sent me a damaged item but refused a return. Amazon told me to return it using the A to Z guarantee and they would reimburse shipping, but then refused to reimburse shipping. I contacted their agent through chat. Two agents said they would reimburse shipping but then had technical issues, the third said he had successfully added the amount to my Amazon balance, but did not. Shipping cost me almost $100.

Order by Lauren ** All Amazon knows how to do is take your money. They don't take accountability for their mistakes. And I want to put on blast the EXTREMELY POOR CUSTOMER SERVICE by these Supervisors - Cassie, Daniella and Alex. Daniella and Alex both hung up on me on separate calls - all they kept saying was there was nothing that they could do. I placed a large order for $76 and my form of payment was a Visa gift card. The order went through. After a few days, I learned that the order went to a Saved Form of payment on my account which was an actual credit card (not the gift card that I used). This was my mom's credit card. No one contacted me about this change.

Amazon used to provide excellent customer service. Lately, it seems to be relying on AI to do what humans used to do, and the results is disastrous. I've been receiving emails threatening to recharge me, and then actually debiting my account for items I have returned that they claim to not have received. Even though their own website shows the item either received or in transit. And no one from the executive offices will talk to you. When you send an email to the executive offices, you get a generic email advising that there is nothing they can do. Consequently, I have had to file a complaint with the State Attorney General's office.

Be careful if you start a free trial with Amazon prime. I canceled it (or at least I thought I did) by pressing "cancel prime membership" only to find that I was charged twice over two months because it hadn't actually canceled. The only way I was able to stop the membership was by removing my debit card from my Amazon account.

AMAZON: "We do not accept claims for lost USPS packages, you have to talk to USPS." USPS: "We only pay for lost insured packages, (most of amazon sellers do not insure the packages)". AMAZON at least must let me choose and UPS or FEDEX option even if it cost more.

Ordered a vanity from a 3rd party seller on Amazon. The item was cheap garbage and also damaged. The company didn't want me to return so they sent me another vanity. I contacted Amazon customer service & told them I didn't want a replacement because it was so low quality. I returned the initial vanity and asked for a refund. The company ghosted me. I contacted Amazon customer service over & over. Each time I was told something different. No refund. I finally asked my bank for a charge back. The seller still sent the second vanity and no return label. I trashed it.

AMAZON has out grown itself and needs to scale down. 1 out of 10 orders get there on time or even close to the time they say for shipping. 98% of Prime stuff I send back for a refund because Amazon doesn't know how to deliver on time and then you have to argue with them to get your money back. eBay does take longer to ship but they are WAY better than Amazon. I lost all respect for Amazon.