Amazon.com Reviews

I used to love Amazon.com, but I’m noticing in the last year and a half the policies for returns and other things especially when they have sent a defective product has gotten sooo bad. For example, they have sent me defective products way more than once and when I call about that item either it being damaged or missing a piece, etc. they expect me to drive it to a local UPS or any drop off and I don’t live very close to any of those and as a customer that pays a membership and is a member of Amazon the whole point of Amazon is to send products so I do not have to get in my vehicle and go to the store or go to a drop off.

I returned an item that was not opened or used. May 3, 2025, sent back through FedEx. May 7, 2025, the item was received at the destination in Kentucky. Why are they telling me that I have to wait until June 4, 2025, for them to release my refund??? So disappointing, the item is in the state destination but yet it’s a delay in processing my refund!!!! What a bunch of crooks! May consumers should boycott Amazon like we did Target.

Amazon used to be a good company to order from. Over the last 18 months though, deliveries have been late, incomplete, damaged, open and wrong more often than not. I find the same products cheaper in other places a lot and they also have free shipping in most cases. The convenience and savings they used to offer just isn't there. My latest delivery wasn't even shipped until a day after it was supposed to arrive. It was a Prime delivery of 5 items made on a Tuesday and nothing shipped until Saturday. When I tried to cancel the order on Friday, they said I couldn't. These were parts I needed for my business, I had to drive far and pay extra to get replacements on time. Now I have to find time to return these and wait 3-5 days for a refund after they get it.

This company is a joke. They do not care about customers. Main goal is to make money. They are so greedy and do not care about small orders or customers that are not Prime. Recently I order an item for $25 and took them more than two week to inform me that I’m not going to receive it at all. I wonder how many weeks take the company I can get refund. I’ll never use this company again.

I spend $500 on an AC mini split and get only 1 piece of the order. They take your money but can’t give it back right away? These type of products are needed with all items ordered to be installed for proper installation. It is happening more nowadays

I opened an Amazon Pay BUSINESS account, began processing Customers and accumulated $5,700 on my Amazon Pay account. I received the following email: "Hello Merchant, Your Amazon Pay account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your pending orders have been canceled.

I bought a Shark vacuum. The thing was a piece of junk, the new return policy is a big inconvenience. Now you have to take to UPS, it was Kohl's and so easy. Now my return is Stuck in SDF. No refund until they get same. The replacement vacuum I was going to use the money for has doubled in price. So I bought same new vacuum at Home Depot. Will I buy from Amazon.com again? Nope.

Unresolved Complaints and Lack of Accountability. Review: I have been trying to resolve an issue with Amazon's customer service for weeks, but my concerns have been repeatedly ignored. Despite formal requests to escalate my case, I have only received copied and pasted responses from the same representative, Meagan, who claims my feedback has been passed to "appropriate teams." However, no evidence has been provided to support this claim, and no action has been taken.

The quality of Amazon is falling. They piss me off with poor bait and fish tactics and promise they fail or do not intend to keep. Trying to contact them about a concern leaves much to be desired but for some reason I no longer surprised. They're leaning towards scamming tactics rather than keep customers happy.

Amazon Prime membership is no longer worth the money. In the beginning we had Prime Video and music included in the membership price. Now you have to buy movies and purchase a separate membership to listen to the music you want to. Shipping was two days from date of order. Now, not only are we having to wait a week, but if an item says it will be delivered by a certain date they often change the date of delivery after you have already paid for it. And that’s if you get the item delivered at all. We have often had to call for a refund because the items we order are never delivered. Other companies including Walmart do a lot better.

Keep in mind? I bought an Amazon Basics product and I pay for Prime. It was supposed to arrive today. As of 1644 today, it is not here. I did receive a different product from Amazon. Why did they both not arrive on the same day? Keep in mind, Amazon has basically zero customer service. They provide zero contact info, but, if you persist and look outside of Amazon on other sites, you can find a phone number. Keep in mind, your call will be outsourced to a country that does not value customer service. They don’t even understand United States Law, or, why there are laws. really. Keep in mind, I have no higher expectations from Amazon. I just came here to rant. And, don’t even get me started on what they did to Whole Foods.

Unfortunately it seems the quality of Amazon customer service is declining. Chat appears to be AI with promised resolutions failed. Sellers wash their hands of Amazon fulfilled orders. Amazon does not fix the problems at all like they used to. Been working with them over a month on a return with a Refund Issuance Failed and do not have the refund or the product despite requests to fulfill either the money or return me the wrong item. To me that's basically stealing. Get it together Amazon. I'm a huge customer who is hugely disappointed.

DO NOT DO BUSINESS with AMAZON. The People that run Amazon are having problems with their security due to the fact that they are Cheap and are not doing what it takes to run this company within Dept of Commerce guidelines. My account was hacked and when I tried to talk to someone from Amazon I got some idiot from ** that could barely speak English, could not get me back into my account. This is not acceptable!! Amazon needs to pull their head from out of their **!!! Fix your security mess. Get some decent people to run your company. You're really not paying attention at all.

I purchased a set of callahan brakes and rotors. The brakes did not fit. I contacted them and was told I'd get a refund, no return needed, so I discarded the bad parts. When I contacted them to check, they wanted photos, after I had disposed if the parts. They now refuse to honor their agreement. I'm out the parts and the money. To make it worse, the first rep gave me a false name! I've shopped for years on this site. No more. Maybe their "esteemed" boss should focus more on the customer service model and not fake rocket launch schemes.

Amazon is hoodwinking customers. First they have customers competing for their Vine program by writing overly positive reviews in hopes of being selected. You have sellers trying to remove negative reviews or buy positive ones. I found webpages detailing how to legally remove negative customer reviews and sites touting 'I can get you 5-star reviews for your products '. Then yesterday when looking at my reviews, I noticed that all critical reviews of a seller had been crossed out by Amazon. This amazed me as Amazon insisted they shipped the products and were solely responsible. Yet I have an invoice that clearly states that Amazon was not the shipper of products during this time period.

They hang up if you try to escalate a complaint. They lie to the customer. They gatekeep the complaint process. They grill you for personal info that's not even on your account claiming they need to verify your account. They refuse to transfer calls regularly and just disconnect you or leave you on hold for hours.

October 12 2024 placed order for shoes. Never received but my credit card was charged 69.95. Disputed charge with my bank. Money was temporarily returned then removed a week later on January 1, 2025. Called many times and hours on Amazon chat. They said no picture was taken of delivery and strangely was delivered 24 hours after order was placed. Why so fast? Called many times over last six months. They said they destroy evidence of delivery after 60 days and there is NOTHING I can do to get my money back. They stole 69.95 from me.

I'm not sure what's going on, but Amazon services are rapidly depreciating. Orders are not fulfilled as they are placed, with no explanation, causing clients to cancel and place a new purchase at a greater cost. Unacceptable.

Oh my stars…Amazon delivered 2 packages to our house that are not ours but belong to addresses over 20 minutes away. It took me forever to figure out the Amazon customer service phone number, which I couldn’t find on the Amazon site but I had to Google it. The end result: A delivery person may or may not pick up the packages tomorrow 😐, the customer service dude said if no one picks up the stuff tomorrow, I can do whatever I want with the items inside. I can’t believe this is an acceptable response. What about the person that ordered the items inside each of the packages and the sellers that will be asked to replace undelivered items?

Customer service rude and unhelpful when trying to reset password on my original Alexa app account where all my settings are. (I have a new Amazon email login now). If you have an old phone number, they want you to verify credit cards, but my cards are newer and have new expiration dates. So they wouldn't let me get into my account to add my new phone number without that verification. So basically, I have lost all my Alexa settings. Furthermore, I used to be able to connect my devices without a hub, and now they want you to purchase a hub. Ridiculous, as I have been an Amazon Prime customer for many years. Very disappointing.

I ordered some merchandise I need for my work on a time sensitive schedule and the delivery driver dropped it off at the wrong unit in my apartment complex. I was able to located the unit, but whether my neighbor will keep my mail or give it to me is yet to be determined. To any delivery driver that may read this, please drop off mail at the leasing office or mailroom of the apartment complex if you can't find the unit, don't just drop it off where you think it's the right location. Unfortunately it's really common to have people simply keep packages and not bother to drop them off at the correct unit or mailroom. My entire morning has been dampened by this alone already. Thank you so much careless driver who made deliveries in the Poway, San Diego, CA area today at 7 in the morning, hope the rest of your day is as bad as mine now.

I made some purchases from Amazon, and the Key Fob was defective. Amazon stated that it was from a third party. It was Amazon that took my credit card payment. Amazon, has closed my account without resolving this issue, I had a twenty dollar gift card in my account. Amazon took my $20.00. Amazon uses bad business practices by doing business with this third party business, and I lost my money as a result and Amazon has not done anything to resolve issues. I need some information from my account, and Amazon closed my account.

Refunds are very slow. You order and the product is not satisfactory for whatever reason. To make a return couldn't be easier. Simply take it to Whole Foods and drop it off. Amazon processes the return and gives you credit on your account. However they want to issue you a gift card, not a true refund to your account. When you try to contact customer service you find there is no phone published on their site. Once you find a number to call online, you get an automated response which is totally not helpful. Constantly asking to "speak to an agent" will eventually get someone in India or Pakistan. They are only partially helpful until you inform them that you will refer the matter to your Visa provider. They then tell you 5 to 7 days for a refund to your card. After you have already waited two weeks for the return to be processed, this is intolerable. The system appears to want to make sure you can't spend your money outside of Amazon.

I made my first account on Amazon to make a purchase. I made sure I added my gift card correctly but it kept on saying my purchase was getting declined and the site was not telling me why. I tried look anywhere to see if anyone else had this problem but could find anything.

If I could give Amazon zero stars I would. Over the past 12 months I've dealt with tons of 1,2,3 party sellers, some have been great, and some have been down right terrible, but the company I find that's the most terrible is Amazon themselves, it's not so much the sellers, as for Amazon as a company. First of all when I make order from Amazon they're usually large orders, so usually with large orders comes some sort of returns. I made an order for some clothing, sweats, some under garments for myself, and shoes and a handbag. First off, I returned the sneakers and wallet, and handbag all together, but they wanted my license, and wanted me to send a photo of it… Like I was a criminal, my family and friends who order from them regularly never in the years of ordering from them have ever been asked to send their license, but they have me twice.

I have shopped online with Amazon for years as an Amazon Prime member. While Amazon as a company does offer many items for sale, and usually good estimated delivery times, AMAZON DELIVERY DRIVERS SUCK. Amazon delivery drivers have finally made the decision for me to cancel my Amazon Prime membership and never do business with Amazon again. Amazon drivers are given instructions for delivery AS WELL AS posted signs everywhere in our lobby AND STILL Amazon delivery drivers determine what's easiest for themselves. Moments after their determination of what they think is convenient for themselves, packages are stolen.

I've been an Amazon Prime member for several years. These last couple years have been the worst in regards to deliveries. Countless times my purchases are delivered to any one of my neighbors even though my address is clearly marked on the mailbox that stands in the front of the house! Now my complaint is not receiving the item at all. I live 20 minutes from 3 distribution centers yet when I track my package, its status normally stays the same for days. It's at this time I know I will not be receiving my purchase at all!

Watch returning anything on Amazon, if you get to many they are supposed to warn you (no documentation they did) but they froze my account to only digital, I loaded all of my gift cards on there, now there is 200+dollars on there I cannot use, they are very rude and very short with me, I have gotten my bank involved to try to recover the money, they will not talk to my bank... Do not deal with Amazon anymore, and will not suggest to anyone. I will be out that money and they do not care, treat their customers very bad, this was the first time also, when they escalate the issue those are the worst people to deal with, they only want me to buy 200 digital, no I want my money back.

I have been ordering from Amazon for a few years. I haven't reported any missing packages however with my last order, I was sent an email days after placing my order indicating that I would need to give the driver a passcode in person, not through my security system or through text. This is not acceptable. I pulled up the tracking information and it stated the delivery time of 4:30 PM - 8:30 PM. I had duties at church so I arranged for coverage to be home for my delivery. Also, after dark, as an older single female, I don't want to be face to face with someone I don't know. Later, I checked the tracking again and it stated the delivery time of 5:30 PM - 7:30 PM. The driver arrived at 3:50 PM just as I was coming out of the shower.

I ordered a protein on 3/11/2025. It was advertised as overnight. I have not received it, and checked on the status since the 13. The tracking status since the 13 reads product schedule to ship 1:35 pm. The status has not changed and no further shipping status is available. Customer service has not given me any info on the delay and refuses to refund me currently.

Amazon has been going downhill. Not only am I finding cheap product that was highly rated, much of it can be purchased in better quality at stores. My biggest gripe is their review process. They say they want honesty, but if the seller was rude/lying etc or product defective chances are they will not post your reviews. Let’s talk about delivery. It says on their site if the delivery person has trouble finding you they will call or text. Most often I get products held or not sent to me saying incorrect address when it IS NOT. This leaves things up in the air and no knowledge of when or if you will get your packages.

Finally received refund.

As a seller Amazon is scamming me out of my product. They approved a product for me to sell then when I sent a large amount of the product they restricted my product and told me I have to pay them triple what it cost me to send it to them, to get it back. They allow tens of thousands of this product to be sold daily but restricted me from selling the product after they allowed me to sell it in the past, sell out and then send them more. When I sold them in the past I only sent a small amount. They let me sell them. Now I send a large amount and they restrict them and won't send them back without me paying an outrageous fee.

The delivery driver keeps throwing my package on the lawn. He does not deliver it to my door. Then, someone picks it up and I cannot find it. There is no reason for this type of behavior. If you don't like your job quit.

The picture shows how inattentive the delivery drivers are. Sign on door is very clear and other deliveries seem to have no problem. There is even a second sign pointing to the correct spot for deliveries.

I frequently purchase from Amazon. Recently I have purchased canned food and on two occasions it was shipped in a paper bag. Not surprising that it arrived damaged. Multiple large dents in the cans. I didn't know if the damage occurred during shipping or previously. Most recently the canned goods came in a box with a pair of shoes, no additional packing material to secure the items. I find this very disappointing, and I have not found a place on the website to address packing/shipping problems.

I have been a Prime customer for years, which just adds to the frustration. Lately, their delivery and subsequent updates have been lacking. Significantly lacking. I have received FOUR different "updates" regarding my latest order regarding the anticipated delivery date. Now, I get weather delays and understand that you can't help Mother Nature causing havoc; but, that does NOT excuse what I've experienced. I have has my delivery date changed twice only to discover that the package hasn't left the facility for the PAST WEEK. I can't get a refund because the item has "shipped" so it's not eligible for a refund either. Amazon uses chatbots instead of actual customer service assistance, so you have to resort to this to air your frustrations. So, I'm out the $, don't have my order, and regret not using Wal-Mart.com instead.

Amazon was billing me monthly for five subscriptions that I was unaware of. When you purchase something like a movie to watch, you will be billed monthly after that. I was "rewarded" with two free audio books and I didn't keep reading where it informed me that I would be billed monthly for audio books starting next month. So the reality is I was rewarded anything for free from Amazon at all. It was only when I went to my subscriptions that I realized I was being billed for five other subscriptions that I was unaware of. Looking at my bank statements I assumed that the additional charges were purchases because I was buying something from Amazon fairly often. Getting rid of the con artists.

In the last few months, my orders are taking much longer than expected. Previously I would get most orders in 5-7 days, they are now taking 3-4 weeks to arrive. Even the most common items. Their excuse is the inventory in the warehouse is limited. I currently have a gift card balance to use but once that is gone, I will go back to purchasing from Walmart or eBay, better prices and faster delivery.

I encountered an unscrupulous seller who sent me a damaged item but refused a return. Amazon told me to return it using the A to Z guarantee and they would reimburse shipping, but then refused to reimburse shipping. I contacted their agent through chat. Two agents said they would reimburse shipping but then had technical issues, the third said he had successfully added the amount to my Amazon balance, but did not. Shipping cost me almost $100.

Order by Lauren ** All Amazon knows how to do is take your money. They don't take accountability for their mistakes. And I want to put on blast the EXTREMELY POOR CUSTOMER SERVICE by these Supervisors - Cassie, Daniella and Alex. Daniella and Alex both hung up on me on separate calls - all they kept saying was there was nothing that they could do. I placed a large order for $76 and my form of payment was a Visa gift card. The order went through. After a few days, I learned that the order went to a Saved Form of payment on my account which was an actual credit card (not the gift card that I used). This was my mom's credit card. No one contacted me about this change.

Amazon used to provide excellent customer service. Lately, it seems to be relying on AI to do what humans used to do, and the results is disastrous. I've been receiving emails threatening to recharge me, and then actually debiting my account for items I have returned that they claim to not have received. Even though their own website shows the item either received or in transit. And no one from the executive offices will talk to you. When you send an email to the executive offices, you get a generic email advising that there is nothing they can do. Consequently, I have had to file a complaint with the State Attorney General's office.

Be careful if you start a free trial with Amazon prime. I canceled it (or at least I thought I did) by pressing "cancel prime membership" only to find that I was charged twice over two months because it hadn't actually canceled. The only way I was able to stop the membership was by removing my debit card from my Amazon account.

AMAZON: "We do not accept claims for lost USPS packages, you have to talk to USPS." USPS: "We only pay for lost insured packages, (most of amazon sellers do not insure the packages)". AMAZON at least must let me choose and UPS or FEDEX option even if it cost more.

Ordered a vanity from a 3rd party seller on Amazon. The item was cheap garbage and also damaged. The company didn't want me to return so they sent me another vanity. I contacted Amazon customer service & told them I didn't want a replacement because it was so low quality. I returned the initial vanity and asked for a refund. The company ghosted me. I contacted Amazon customer service over & over. Each time I was told something different. No refund. I finally asked my bank for a charge back. The seller still sent the second vanity and no return label. I trashed it.

AMAZON has out grown itself and needs to scale down. 1 out of 10 orders get there on time or even close to the time they say for shipping. 98% of Prime stuff I send back for a refund because Amazon doesn't know how to deliver on time and then you have to argue with them to get your money back. eBay does take longer to ship but they are WAY better than Amazon. I lost all respect for Amazon.

Worse company I ever had to deal with. Will keep it short. 3 days about a hour each day for nothing but lies from one agent to another. Wanted to cancel. Was still in order stage then I checked Friday still active. Talked to agent for a hour said everything will be fine. Sunday I checked still the same. Talked to agent again about hour. He told me she didn't do anything. Was very upset. I said cancel all orders not going through this. He was trying to help I thought then I checked Monday. Now all have been shipped. So mad at this point. Talked to 3 agents tonight. Now again another hour. Now there's nothing they can do. So beware of this coming. Hope you don't have to go through what I have. Now have to wait and send everything back and when that is done closing account. Never will deal with them again. One lie after another.

I liked Amazon for years. Used Prime for some months but not permanently. What happens during the last months is no longer customer service. Packages are obviously delivered to the wrong address. I find a package for my neighbor on my door step, mine is delivered to...? I sent back a water bottle as parts were not in the package. The other one I got in the same overall package was ok. The one bottle had a lower price than the other. First they refund the right bottle, then they also refund the other, but assume I sent the one I kept back too. Now they are on the way to refund the cheaper one I have and charge the more expensive one. Ordered food containers for dog food, to get it in two days. Chewy could only send it in 3-4 days. On the day of delivery nothing happened. On the next day I got a mail that it will take some time to deliver. And so on, everything in 2 Weeks. Cancelled Prime and stop to buy from Amazon!

I returned unopened AirPods and didn’t receive my refund. When I called, they claimed I returned a notebook and not the AirPods. Despite my 15+ year history with them - and no similar experience - they refuse to say anything other than “you returned a notebook.” I used Whole Foods drop off to make the return and now seem to have no recourse. It is beyond frustrating and disappointing to have Amazon steal from me.

Poor return policy - I was informed incorrectly by the return agent on the phone. So now I am out $252.21 for return on shipping charges, when I was told that we would be refunded the shipping charges once the item was returned.

Amazon is stealing from people by not giving them their full Refund for their items purchased after returning them to an authorized delivery service provided by amazon. Buyer beware! I have been with this issue several times in the last 3 years for different items and it’s getting worse.

I used Amazon services 6+ years with Hardly any problems, there have been issues with some orders here and there, they normally are pretty quick in responding. Sometimes, not every time you will get connected with someone that knows what they are doing. That is really sad. Not today. Pretty much I Purchase Epson All-in-one Printer from them, it was a refurbished printer or what they like to call it Certified Renew. Going Thru the Setup Process, when I got to inserting the ink cartridge, error message, they sent me the wrong ink cartridge, wrong Instructions, and it suppose come with the CD. I did call customer service at Amazon.com. Just to let you know I had to call 3-4 times it was never resolved. Instead of offering to send me the proper ink cartridge, they offered me a full refund for the printer, but not to return. Ok., that's fine, used that refund and re-ordered the right ink cartridge for my Epson Workforce Pro WF-3820.

I live in an area of limited shopping so I turn to Amazon. I placed a order in good faith which was to be delivered today/Jan 30th but late today I received an email saying that the order will be delayed and will arrive Feb 4th. I would not have ordered the item if I knew that they promised but didn't deliver. This is happening more and more frequently. SAD

Pathetic. They openly violated their guarantee on late delivery. This is 100 percent illegal as I am a paid prime member. This company is evil. The people need to reject companies that break the law and violate paid customers rights. Amazon should be bound by contract but the violate it as they please.

Always difficult and frustrating to try and reach customer service. When I finally do, I either get disconnected or the issue never gets resolved. For example, I've been needing a replacement card for weeks and reps can't seem to get my address correct. Due to this, I am still unable to pay my bills because I only get the last 4 digits of my card on the app and the reps are no help with this. It's been delivered to several wrong houses. Then I have to call again to cancel it and a prompt asks for my card number when I don't even have a card on me in the first place. The only reason I'm still with chase bank is because of the Amazon rewards card. Otherwise, I'd get rid of this bank immediately. Lastly, the app needs major work on its breakdown and when purchases were made so it's clear to the customer. When the prices are listed of what purchases I made, the list never adds up to what is due. Makes no sense.

Please stay away from buying Amazon gift cards or using them to purchase really expensive items. I purchased some expensive beats headphones using an Amazon gift card and all they sent me was a brown envelope with no headphones. When I returned the envelope they gave me the runaround for almost 3 weeks and after numerous calls and chats with their customer service they’re now pushing the date off to another month for refund. I will never use a gift card on Amazon again, they stole my money and now I can’t buy my father his bday gift ! Wrong on so many levels!

Never received product. Ordered on 12/24/24 and today is 1/19/25 and still don't have. Says it will be delivered on Tuesday, but no date. Finally called Amazon and the guy put me on hold and then came back to tell me that the ordered will be delivered on Tuesday. When I asked Tuesday.... what date. Put on hold again and when he came back, he then told me that the order had been refunded on 1/7/25. No notice, and the order still showing under my orders. Amazon is getting just a little TOO big for their britches. What type of customer service is this? Amazon should be ashamed of this type of service... REALLY?

REVIEWS ARE PHONEY! I am a Paying PRIME member and when I receive products that have either been misadvertised (re: material used NOT what was listed) or defective/cheap China quality I post my reviews. But apparently Amazon doesn't 'like' you posting HONEST negative reviews, and now have blocked me from reviewing anything! I am now 100% convinced that majority of reviews are phoney, especially when you see multiple posts from the same buyer, or majority posts coming from people who got their product for FREE in exchange for a 'positive' review (if they don't keep listing positive reviews, they won't be getting their FREE stuff for much longer!).

I purchase food and most of my everyday items through Amazon. In the past year they have become very unreliable in regards to delivery promises. At least 50% of all deliveries are a day or more later than their committed delivery time. Either they have outgrown their ability to service their customers or they have the worst transportation department imaginable.

I made an online purchase yesterday. Wanted to check the purchase couldn't get online. Customer would NOT help me get onto my account. They told me that one item was delivered (argued about this). I told them I received nothing. They said they had a photo of the item - it wasn't my apartment. I told them I wanted a refund and to cancel the rest of my order. They refused. I've had issues with Amazon before but this time I will make a formal complaint against them. This is nothing less than pure fraud. And sadly they get away with it. I'm not going to pay for something I never received and I don't want the rest of the order.

I ordered a 75" Sony Smart TV from Amazon with a delivery date of 01/09/2025 by 11:00 AM EST. One hour before the delivery was due the liars at Amazon call to tell me that the delivery won't be made until 01/16/2025. Beyond gross incompetence. That is the last straw for me. I am done with Amazon. The company is a joke.

I ordered a Monster High Venus Flytrap Doll December 12th, 2024. It was supposed to arrive before Christmas. The delivery said Dec. 24th - Dec. 30th but the representative told me he sent a email to the shipping department for it to arrive on time. When I placed this order $9.47 was taken off my debit card & $5.00 from my gift 🎁 card balance. At this point, Amazon took the $9.47 & my bank statement showed ALL authorizations went through. Days later, AMAZON & not my bank went & CANCELLED the payment of $9.47. I called Amazon's Customer Service & I asked to speak to a supervisor. A male supervisor told me not to worry about the $9.47, & to consider it a refund. Also, that I definitely WAS STILL going to receive the doll before Dec.30th. None of this was true obviously. I waited all that time & on Dec. 30th NOTHING SHOWED UP.

This is about delivery service and expectations. I am currently somewhere between mad and confused. I was expecting and order today - a few hours ago the status was "Out for Delivery" 5-9 pm. After it did not show up, I checked the status to see if it changed to tomorrow - no big deal. I was totally surprised when I read the update "Now expected by January 12" [today is January 7]. Could this be decided by AI, a random date generator, mentally challenged rescheduling, or ?? How do you provide customer service when you say "We almost got your package delivered by Tuesday, but since we didn't quite finish our route, you will have to wait until next week for your package". I totally understand delays, but I do not understand 'extended brain-damaged delays'. I would like to hear someone attempt to provide a logical explanation.

After I went to the Better Business Bureau to complain, and Amazon refunded my money to my original payment method. Then, as soon as I released the complaint with the BBB, Amazon REVERSED my payment and put it back on an Amazon gift card. BE AWARE OF AMAZON BAD PRACTICES!!!! Now I have to stay with Amazon until I use the gift card up. Better Business Bureau Complaint ID: **.

We purchased a massage chair supposedly on discount on 12/19/2024 for $1,199 with a delivery day by Christmas (Order # &**). The massage chair not even not delivered, it was not even shipped. Yesterday I was checking the website and it said I would receive it by 10/15/2025. However, the website was indicating to new customers that if they purchased it not through Prime, it would be delivered by 1/10/2025 still at the discounted price. The website listed as there is only one item left. Then upon checking Amazon was listing the exact same chair for $1,499 as a prime item for delivery by January 3, 2025.

Amazon has grown too large for its own good. Pay for Prime membership for 2-3 day shipping only for it to take over a week or more. EVERY order since before Thanksgiving has either been delayed, canceled (not by my choice) and NONE within the 2-3 day delivery! Only claim that can be made is refund of shipping charges, but there's NO SHIPPING CHARGES FOR PRIME MEMBERS! I just canceled all pending orders and membership.

Been using Amazon for many years. While product reviews are questionable (watch out for low review counts with high star averaged), I'm continually impressed with Amazon's performance (shopping, order, bill, ship, email updates), as well as their shipping partners' performance (UPS, FedEx). Pay attention to whether the product ships from an Amazon fulfillment center, or instead, remote 2nd party vendors -- delivery experience will be drastically different between these two, even for long time Prime members. But in all fairness, 2nd party vendors are often just using Amazon for product visibility for selling purposes.

I was trying to resolve the issue with the gift card since December 24th. Christmas was ruined because I was promised that agents from the gift card department would get back to me within 48 hours. No one ever did. I contacted suppprt again, they promised to get back to me within 24 hours and again, guess what, no one ever has. So today I spent good 1.5 hours with them trying to resolve this. I was switched between the agents and departments until one moron just hang up on me without any kind of resolution options. Wait, they did offer a resolution to email them the proof of purchase of a card which I have never purchased because it was an e-gift card. And guess what, they would contact me… NOT!

I recently went in to leave a review for some curtains I purchased which were completely misrepresented in description and pictures on Amazon.com. That's when I received a bright red header on the top of my page stating I was unable to leave reviews anymore. I was confused as I'm always honest - good or bad - regarding the feedback I provide. I pulled up their guidelines only to find - That they do not actually allow you to leave truthful reviews on products - that it is actually stated in their terms that your feedback on the product, shipping, customer service, are not welcome and do not meet their guidelines.

Have used Amazon for years and have had to return a number of items, specifically using the Kohl's drop off locations. Amazon on many occasions has sent me their threat email "you must return this item or you'll be charged" for items I returned weeks prior. Although calling and settling the issue was a major inconvenience since it's their fault they can't track and log returns I always had the potential charge disabled or in some cases reversed because they charged me anyway. Now it seems they are not only blatantly re-charging you for items you've already returned but they refuse to reverse the charge. They admit the item is delayed on their end and still tell you you will be charged....FOR ITEMS YOU NO LONGER HAVE. It's a despicable policy and to boot they hang up on you! I hope Amazon loses big on the lawsuit against them about this very issue.

I ordered a product on 11/27 and never received it. I was told to call on 12/10 for refund then told call on12/21. I called on 12/22 and to wait 3 weeks to request again. Tracking said it was stuck in KS since 12/2.

I bought a sweater on the website. It had a small hole it in upon arrival. I washed it once and it unraveled. When I asked for a refund, Amazon told me to contact the seller directly. The seller accepted the return but did not pay for postage for the return. It would have cost more than the sweater was originally to ship it back. When I asked Amazon for help with the issue, they told me nothing could be done. Don't use Amazon. They don't care.

Worse company I've ever worked with! The greedy company is ran by liars and false advertising! I bought a Christmas present and had a delivery date of 12/16. Found out on 12/17 it was lost so I called for a refund but was told it's not lost just delayed and I can't be given a refund until Dec 24. Today lo and behold I go on to check status and it states the package is lost. Yesterday I took a picture of the status that said if I didnt get by today to call and they will help me get refund so I did that today after seeing it says lost. Call and now I am being told I have to wait until 12/30 for a refund even though they know it's lost and I won't be getting it!!! So all I've been put through is lies with this company and this is just the most recent time!

I had a seller account that worked fine for several years. It was just one book I wrote. For some reason Amazon blocked me from selling unless I submitted documentation of my bank account. A few days before, Amazon had paid me for one sale. I refused to provided the personal information. I am still blocked. I cannot get a response from a real person supervisor--Probably due to AI.

Amazon has started to use the post office for deliveries, and after 6 months of overly late and missing items, and several complaints, I find amazon does not care about customers which will definitely come back to bite them, the post office lied for three weeks on my latest order that they delivered it to me, and even after me getting the truth out of them in the form of an email, amazon still won't help, and it is all their fault anyways because they chose the postal service, and being a prime member just means you spend more money, which they don't care about either.

They were supposed to have mailed 3 Christmas items and delivered to my DOOR. Not only did I NOT receive my package, statements said they "delivered" to my MAILBOX!! I've been contacting and calling, and emailing to customer service & corporate since last Thursday to resolve this matter, but they keep putting me off on to other customer chat personnel!! I honestly feel neglected and they seem to make me feel like they don't believe me! Now I've had Amazon for a few years, with only a few complaints but this one tops it! I even screenshot a conversation as to say "Don't worry, this matter will be taken care of immediately" and still I'm still waiting... I even ordered AFTER that because I'm disabled & cannot get out as much. Living on a limited income monthly does not give you much, but I'm NOT going to be the mom & Memaw that doesn't buy presents for her kids and granddaughter. THIS SHOULD HAVE BEEN RESOLVED LAST WEEK!!

If I could write Zero star I would. I have been a Prime member for years and we used to love Amazon. But the past few months their customers service and everything gone downhill. They can care less about the customer. I have an email from an agent saying they will refund me the items and yet I have had to call 4 different times and submit 2 incident report and I am still not refunded. There is now an incident report to be filed at every problem there is. So I return an item, I got the refund, 1 month later I get an item. I got charge again because they dont have the item. It was return at Kohl's and agent see that but they dont see it scanned at return at the return facility.

So I call Amazon, of course a person from middle east on line, she asked me what can I help you with, so I start to explain she cuts me off mid sentence starts talking of something else. So I tell her it rude to ask a question then interrupt a person....not she is mad and yelling at me....Amazon I will close my businesses accounts and my personal account....Bye. Hire new people, USA people that have manners

I have to admit that I love using Amazon Fr. I probably have a mild addiction, as it is so convenient and the range of products is vast. I would also say that I have 100% efficiency in receiving the products delivered by Amazon, with the exception of La Poste. I really really must urge any company selling through Amazon, not to use La Poste for delivery. I probably have less than 25% efficiency in receiving goods. They just come to the door and then seem to leave without attempting to deliver.

The customer service that I have had to deal with over the past year has been absolutely horrible. I do not want stuff for free, just stuff that works or actually arrives in a decant time frame. I ask what is going on and they play kat you like a little child; you ask for a supervisor or higher up and you are told no. I am done with any company that care not about the customers. Yes, I know I will be limited on where I can get products and the Variety. 2 weeks ago, I put in a big order and the delivery dates range from a week to over a month out.

Whatever you do, do not order from Amazon.com. I would love to review the sofa for its fit, feel, aesthetic, etc. but I do not have that luxury! The sofa never showed up. We ordered it a week ago and had delivery set for two days ago. We got a window of 3:30-5:30 so we got rid of our existing living room furniture. After it didn’t arrive by 6, we called and were told they, "You will receive it tomorrow." Not great but whatever. We called the next day again and were told no deliveries were made that day because of a mechanical issue. No word the rest of the night one way or the other so we called the next morning. We were told there was no driver and so no deliveries were made. If you’re keeping track at home, that’s three different excuses.

Amazon has gone way downhill over the past couple years. I can’t rely on packages being delivered on time, can’t rely on the condition of the items being in good shape and I can’t rely on customer service making it up to me for the company's mistake. Better off buying the products you like straight from the company that makes them because they’ll have better shipping practices than amazon. Amazon blatantly doesn’t care at this point.

Back in late September 2024, I ordered a watercolor palette bundle for around $45 separately. These palettes were approximately $20 and $29 apiece. I received my order two days later, which was incomplete. There was only one palette in a plastic bag. It appeared to be a return sent to me instead of brand new that I ordered. I immediately called Amazon to let them know that one of the palettes was missing. The service rep. told me she was so sorry for the inconvenience and would re-issue the order as soon as possible and to go ahead and keep the smaller palette for the inconvenience. I didn’t think much because they had done that before. OK I’m thinking that’s cool. I received my new order a few days later and everything was good.

Did you know you can be locked out of your Amazon account? The computer decides if you have accessed your account too much, and the computer decides when you can have access again. At least that is what I was just told by a very curt, somewhat condescending member of the Account Change Team. I wonder if the computer realizes almost every time I access my account I buy something? And that just today Amazon has lost more than $300 through my attempts at shopping that the computer would not allow?

Ordered some drill bits I needed for a project. Guarantee delivery by the 2nd. On the 3rd I got an email saying sorry for the delay. Mind you emails before that said it had shipped on the way. I tried to cancel it because I needed them that day to finish a project for a customer and they would not cancel because it had shipped. Lie upon lie, the system still said delayed, sorry...

I bought Amazon Prime mostly because they say you get next day delivery. I bought a 65 inch tv on nov. 28th. I contacted them today on Dec 04 and they told me I might have to wait until the 14th because there has been bad weather. In other words their next day delivery is worthless.

Customer service completely useless. Late product. They don't care. Complete trash company and employees. They didn't resolve my issues at all. They just suggested I keep waiting or they can refund and I could order it again, to wait longer. Complete her nonsense. Customer service also very rude.

Placed two order for the Dyson Part No. 970013-02 filter, one for myself and one for my son using two separate orders. Amazon.com charged me $37.99 for each filter. A few days after I placed these orders I checked the Dyson website and found that the Dyson retail pricing for this filter is $29.99. Today I contacted Amazon customer support, but they refused to refund me the overcharge. Just stating that they do not price match. This is not price matching, but it is price gouging. Amazon is charging significantly more than the advertised retail price for this filter. Dyson is also offering free shipping for this filter.

Amazon itself is ok but the delivery is beginning to be the absolute worst. I'm so tired of them lying about not being home when I'm waiting for the package. I know nothing will be done at all. I know it means nothing to leave these reviews but I am also returning the package they were super late with and I don't know. I feel this is the most I can do to fight back perse. I'm sick of late packages and lies about not being home!

Amazon.com decided that there was unauthorized use on my Amazon account without actually contacting me to ask me. That lead to no tracking numbers, orders being canceled, as well as them going ahead & shipping parts of the original orders. Which lead to me canceling what I could on the new orders. Which then lead to the IDIOTS once again deciding there was unauthorized use on my Amazon account never once involving me in the beyond stupidity that further evolved from these total imbeciles forgetting that humans can actually be in contact with the other human that owns the account to verify that yes it is them using their own Amazon account. Which then after dealing with incompetent idiots who obviously have forgotten how to communicate I'm now being charged for items that they never even shipped. Why would that be, you may ask??

I ordered 5 items off from Amazon.com on 11-20-24. The delivery date was 11-21-24. The time was 11:15-1:45 but it never arrived so I called at 1:50. They told me it would be there at 2:15 but lo and behold 2:15 came and goes and no package so I called back. The lady at customer service said it would be delivered by the end of the day. I said, "Can you tell me what time." She said, "I couldn't tell you because I do not want to give you false information. I said. "You've been giving me false information all day which I hope you know is illegal." So I made a complaint to the attorney general's office and explained everything then filed a complaint to the BBB because I spent a lot of money on Amazon.

November 15 I purchased VR 258gb VR headsets for my 2 kids on Amazon using Affirm financing. They were listed for 299 each. November 18 I received an email 2 days later telling me my order was canceled. When I called 1st they told me it was canceled because of the seller which amazon was the seller. Then I was told it was canceled due to it couldn't be delivered to my address. That wasn't true either. Then the lady was going to give me back the difference of the 299 it was when I 1st bought it and the 399 it was now listed for. Funny went up a 100 each.

I had been a customer with Amazon since 2004 here in Miami I had over 3,000 reviews on books, physical media and other items. One of their employees or agents took issue when I made a complaint and deleted thousands in one fell swoop. They were restored briefly then when I complained about this breach of security they wouldn't admit to the malfeasance and again deleted all of my reviews and blocked me from Reviewing. They even admitted and said they didn't want my business.

My wife bought the Prime membership a few years back. Mainly for the two day shipping. This past year, every time we order something physical/tangible, it takes a week or longer to get here. I have ordered a part for my vehicle and it has been stuck in my hometown now for five days. They tell me that I can get a refund but, if I wanted a refund I would have bought it somewhere else. This is definitely not the first time.

Amazon has turned into a scam, I bought a heating pad that did not work, amazon refused to accept and refund my money, subsequent customer service representative engaged in multiple misrepresentation and disrespect over the phone, please join me in a class action against amazon.

We are sellers and Amazon is ripping us by imposing too many fees so instead of earning we are losing. I recommend do not sell at Amazon. It is a worst company and will shut down its doors soon. Neither do they listen to you nor reply to sellers' complaints.

Today my third order failed to arrive at my home. I have had successful deliveries here for years but since Amazon started shipping to me using UPS “Surepost”, I have not received my packages. Amazon states that “Delivery was Attempted” but I have monitored security cameras that show no truck ever arrived to “attempt” a delivery. Surepost is a budget branch of the US Post Office that helps UPS deliver low priority items and I can now see why they are a budget operation. I have called Amazon three times and each time a live agent gives me different instructions. The last agent told me that I would have to pick up my package at the post office in Buena Vista, CO, which is about 50 miles away from my home. So much for free shipping on Amazon Prime. It’s time to start using Wayfair for my business. They take a little longer but my packages arrive at my home and in good condition.

I am sick and tired of getting "guaranteed" delivery days that are not true. On several occasions Amazon will state that my item will arrive by 10PM on a certain day, and continue to state that until 11PM that day and then magically the delivery date will roll over. Why give false information to consumers knowing it can alter their purchasing decision to go with another company. Absolutely tired of expecting packages that state will arrive today and never do.

Was shopping for herbs and supplements. Amazon sometimes has the best price and sometimes not. One I found on Amazon priced more than 200% of the company's website price, so beware. Trying to price Puritan's Pride Turmeric 800mg, 200 caps. One listing and when you go to it, there is no price listed. How can one post and how can Amazon allow an ad to go up and not price it? How many people did this go through and no one caught it.

Amazon didn’t have the product at a distribution center. So they “sent” it from a different distribution center. This resulted in a two week delay. Haven’t even shipped yet. This is total bull. Total made up excuse. No notification, just a lame oh sorry nothing we can do. His lame. This is a regular occurrence with Amazon. I’m so angry at this. No notification. Nothing. I’ve started researching overstock and Walmart. Hopefully they have better customer service and delivery! Amazon states they take $$$ out when they ship. They’ve taken my money and have yet to ship. Totally unacceptable.

I have had Amazon for years but the customer service is horrible!! They are consistently going downhill every time I have to deal with them. It started with orders taking longer and longer to be shipped and received, you will see one date on the listing then once you purchase they change it. I'm paying for a service that's hit or miss. The agents there take forever to respond to your issue. Today I was completely brushed off, no resolution to my issue and they know there's no place to easily post a review about them so they can do what they want.

I bought a chair on Amazon. After three weeks of waiting for it, I asked for my money back and the employee who helped me told me to call USPS and cancel the service that Amazon had requested with the transportation, since Amazon was not going to cancel or refund my money because the carrier already had the product, so I had to wait for it to show up, if it ever showed up. When I asked to speak to her superior, the person who was helping me in customer service aggressively made it clear to me that her superior was not going to go over her, nor suggest anything different to me and that I did not need to speak to him, and immediately began to use an excessively aggressive tone of voice. I truly believe this is one of the worst experiences I have had as a customer and it makes me very sad to see how Amazon's service and quality has declined to the point of not even wanting to give you your money back and asking you to do their job.

OMG! My account was deactivated long ago. I have tried and tried to re-establish my account. The customer service girl just keeps reading off their pre-printed customer "Service" cards and pre-established talking point lines. She tells me to just create a new Amazon account. I have tried and tried that, and also tried and tried to explain it to the barely speaking English customer service employee, it CANNOT HAPPEN, Because, as explained to her over and over again, it keeps sending the verification code to my OLD NUMBER, and thus I CANNOT create a new account (EVER!).

Thoroughly frustrated with this...company: they have been charging me twice a month for Amazon Prime due to a glitch in canceling from a previous email. Refuse to refund anything. This was going on for THREE YEARS. Do the math. won't budge on the refund. I am obviously not happy but hey it's amazon. They do whatever the hell they want to consumers....

Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, eBay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.

My issue with Amazon all comes down to their delivery system. I've had mostly every order that I've place arrive after the promised delivery date. I didn't contact them on every order, but when I would reach out it would take over an hour to get connected to some that tried to help or say anything other than "I understand, and I'm sorry for your inconvenience." My review would be hire but I've hand the money to a neighbor and a family member who have order from Amazon for me with no delivery issues. I'm not sure why a delivery next door works but to my house always gets delayed. It's for this reason that I personally cringe when I hear the company's name.

Amazon delivered the wrong items purchased. I returned the item via UPS drop off as instructed by amazon receiving a receipt from the drop-off location. Amazon claims the item was not delivered and charged my credit card twice... The tracking number confirms the return was delivered and signed for at the return center. I never received a refund, talked to (8) Amazon representatives with no success... They claim return center never received the item...and still no refund. Do not trust any Amazon representative.. Be very careful, Amazon has your credit card and can charge without your approval... Which of course is fraud..

I contacted Amazon about my order that said it was delivered. I did not get a notification or picture or description of place the package was left. I was referred to the seller who is MLN online. I went round and round with them both. I was then asked to request a refund and I would be reimbursed after I sent the item back which I did not receive. It was not delivered at all. I have video footage from the cameras at my house that proves nothing was delivered at the time or date indicated.

Credit card scam: Amazon recently sent me an unsolicited "Amazon Store Card." I did not request this or approve it being issued. Amazon then assigned debits to this card without my permission or knowledge. Instead of refunding returns to the original payment methods, Amazon issued a "gift card" credit. This means I am now charged to an account with a Bank I've never heard from for orders placed and charged to other accounts. This bank, SYNCHRONY BANK, charges 29.99% interest. I have to notify them in writing to cancel this account. In the meantime, Amazon can play fast and lose with any refunds owned to me. Fraud and bait and switch tactics.

Terrible experience. It's an insult to not only me but to all the other customers as well. I can't believe they won't refund for the defective items I received, yet gave me an advice to sell these defective items on Amazon!

I have an issue with the product return. The seller was not credible. Amazon has not assisted in resolution. After numerous phone calls, repeated answers to the same questions every time I called and talking to different agents every time, many runarounds, false reassurances, there is no resolution. When I request to talk to the manager, there is always another supervisor that looking at the case. It has been over 2 months!!! No one seems to know what they are doing. I never had an issue like that. But for this one, Amazon did not do well at all. VERY POOR JOB!!!

Horrible company. Customer service is from India. I’m tired of hearing “sorry for the delay”, it doesn’t remedy the thousands of dollars and customers lost. Put a kindergarten class in charge of these people I bet the job gets done. Disgusting!!!!

My complaint is about Amazon's delivery service. Amazon uses DHL, UPS, and USPS to deliver packages. We've had 4 packages stolen over a 6 month period because drivers are being lazy and leaving packages outside or in common areas where anyone can get to them. We live in an apartment complex with call boxes to the apartment for them to call the customers to buzz them in. Certain drivers are being lazy and leaving packages by the call boxes. If Amazon can't ensure that customer get their package we will be forced to stop buying from them.

I recently bought a digital camera from Amazon. First, the ad was not clear that it was used. It said 'Old Model' but gave me the impression that it was still new, just an older model. The item ended up getting lost in the mail through no fault of mine and Amazon did eventually refund my purchase price although the refund was $0.29 short of the original purchase price charged to my credit card. This small amount may seem insignificant but if you multiply it by millions of users it amounts to hundreds of thousands of dollars that Amazon is simply stealing from people. There should be a class action lawsuit over this. I am absolutely done with this horrible company!

I've ordered Apple PC. The day before the delivery date I received an email from amazon stated the following: "! Your signature is required" with an exclamation mark in front. It seemed logical since the item cost is over $1500. I took a day off from work just in order to be home and sign for the package. Package arrived and delivery person didn't even bother to ring the doorbell, let alone request the signature. In result - I lost the day of work, and agents I spoke on the phone offered nothing but multiple apologies. Amazon must either stop deceiving customer with "signature required" emails or follow their own rules.

Amazon has gone downhill! The products are cheaper, the prices higher, and good luck if you ever get what is advertised! We purchased an item that stated 8 packs of 7.3 ounces of licorice for $9.87. My uncle going through Chemo says they tasted so good. We ordered 4 which would mean he should have received 32 packages of the licorice. He received one bag. When he opened it had two packages inside each containing 2 for a total of 4 packages. When we went on Amazon it said packages delivered. No, only 4 were delivered. that wasn't even one complete order! BEWARE! Temu is just as cheap stuff, you wait a little longer for the items but 90% cheaper process. And if you are getting China-made products why not go to the source? This is just one recent story!

Gave me a fake tracking number and kept saying it was on the way when it didn't come. It turned out that they never sent it and the tracking said USPS is still waiting for the item. Customer service told me to wait even though it was not sent. Refused a refund, said later they might so I went to the CC company and reversed the charge there. Amazon has gone downhill a lot.

I have purchased a lot of products on Amazon.com for personal and business use. However, lately Amazon.com is going downhill. I ordered computer equipment from a seller on Amazon, product arrived defective. Amazon's third party seller did not respond and Amazon wasted my time on the phone and emails claiming they would refund me in writing. I waited two weeks and Amazon A to Z Guarantee denied the refund for no reason. Their guarantee is worthless. I ordered a ping pong table from another Amazon seller and they shipped the wrong product and would not return it. Amazon refused the guarantee and left me with a product I can't use. Bottom line, Amazon is getting worse, beware of their third party sellers. Lots of customers lately getting poor service. I have discontinued buying any equipment, computers, or items from Amazon third party sellers..

After being a prime member for years, Amazon has randomly decided to close my account this week. They say it’s for misuse because I’ve returned too many items. I have NEVER returned an item to Amazon! Despite my best efforts to communicate and get to the bottom of things this week, I’m still without my Amazon account. So obviously our Alexa stopped working, we can’t access Prime Video, etc. I was able to change my password but that does nothing on a closed account. The real kicker?! THEY STILL TRIED TO CHARGE ME FOR A PRIME VIDEO ACCOUNT I CANNOT ACCESS!! How can you charge a closed account?!? Because their awful “customer service” is allowed!! Meta and Amazon have grown too big for their britches and have no idea how to communicate with their customer base. Disgusting companies!

The beginning of July 2024 I had placed an ordered of a pack of 4 denture cleaner. I received only 1 of the 4. I reached out to Amazon customer service, they said they would send the remaining 3. I received the 2nd shipment and again there was only 1. I paid $95.00 plus $5.17 tax for a pack of 4. I called Amazon customer service again and the gentleman told me there was an issue with the way the vendor had the item listed on Amazon's website so they would not be able to help with the missing 2 bottles. He explained to me the only resolution would be, I would need to return both shipments (2 bottles) in a box with the UPS call tag he emailed me.

Far from perfect, Amazon consistently overcomes obstacles to maintain its position as the global leader year after year. For a business of its size, one of the most impressive aspects is its ability to adapt quickly while maintaining a high level of service quality and professionalism, even in the face of intense competition. There are occasional minor issues, but overall, Amazon.com excels in nearly every area important to consumers, including price competitiveness, delivery and returns, customer support, financing, and availability. Overall- highly recommended!

I was a big customer through Amazon. However I am not longer. They get third party sellers and do not back up their customers. I made almost a 100 dollar purchase. The items were delayed at customs for weeks. I requested a cancellation. The third party seller denied the cancellation. The items finally arrived damaged. The third party tried saying the batteries were not installed correctly and they were all three items ripped and worked for five minutes and stopped. Amazon refused a refund and said I had to ship them back to Hong Kong. Ok no problem but what if it gets delayed at customs? Then I am still without my refund. Buy somewhere else! Don't trust Amazon. They do not back their customers or do checks on these third party sellers.

The entire site is one great big technical difficulty. Always a problem signing in and managing your own account. I used to buy from them all the time. Then, I started encountering problems every time I tried to use the site. I haven't ordered through them for a few years now.

I purchased 2 WiFi extenders but I received 2 pill planners instead. Amazon wants to charge me $7.99 to pickup the incorrect items they shipped. They said I can go to Kohl's or Staples and return the items for free but that would require me to drive to the store. That defeats the purpose of shopping online. So not only do I not have the product I ordered, on the day it was advertised, but Amazon wants to make their mistake my problem. Terrible customer service.

I will never do business with Amazon.com ever again. I cancelled my membership and will never go back after multiple issues with Amazon holding my money when I returned items. I tried to return some shoes that were too big. Was supposed to get my refund within 2-4 hours. It’s day 4. No refund. Call in and Amazon tried to pit my refund on a Amazon gift card for a 2nd time now even though when I started my refund process I picked to receive my money back on the card I originally bought the item with.

I bought a new Rubbermaid Brilliance 12-Cup Airtight Food Storage Container, but I was sent a used one. What appeared to be flour was smeared on the inside of the container. The lid had the same substance embedded in the rim and locks. It was pretty disgusting. When I tried to write a review, it was rejected. I was told buyers didn't want to hear about this.

Absolutely the most miserable customer service in the industry. 4 hours spent on a support chat, for a product I ordered WEEKS ago, that is clearly lost, they promised 5 different days that delivery would happen on a specific day, then that day rolled around.. Nope.. It'll be here tomorrow.. Tomorrow rolls around, no delivery.. "Oh it'll be there tomorrow.." Again..tomorrow comes and goes.. No product.. 5th day.. They acknowledge it's lost.. Reorder.. Promise a new delivery date.. Two weeks out.. Really.. Ok.. Wait the two weeks.. No delivery.. 5 more daily promises.. No product..

Customer service is awful. Amazon is failing their customers with delayed shipping, wrong orders and awful customer service. I used to be a frequent shopper but I not source products from other businesses.

My Amazon account is spam. They have committed fraud and still are. I had ordered a product on amazon a few months ago, and for some reason it went to another city instead of my address. I called to ask and they just put my money on a gift card to use for something else on amazon. Then a few days later they said they had blocked and disabled my amazon account due to suspicious activity. When I called about it they said they couldn't tell me they didn't know. So first of all , how can you cancel or put my amazon account on hold and freeze it if you can't even tell me why?

Amazon misleading its customers to save money. Not willing to orders on time if you’re not a prime Just about profits and knowing what else are you going to do? Order from somewhere else, nope. Hell even if you tried it's likely it's still going through Amazon and they're making a profit. But this is just the beginning of mega corporate deciding that they can do whatever they want. Anything you order if you’re not a prime member they delay for nothing, we don’t know why public not understanding, why government not involves in this type of discrimination, why someone want to take membership to order something from a store, they make billions by subscribing and actually they spend less than half of the amount for shipping expenses.

What is wrong with Amazon? They keep asking my girlfriend and I to update our delivery addresses? We only have one address each we have been using for 4 years with no problems? Amazon has been delivering to these addresses for 4 years and now they want an updated address???? We have no problems with Walmart, Target & Walgreens. We are now phasing out Amazon and will just use the other three which know what they are doing. Amazon has turned into a piece of crap.

Amazon is the greatest company I've purchased from. They have lowest prices and offer great prime benefits for as low as 6.99 per month. They have the lowest prices on groceries and just about everything. Thanks Amazon keeping prices lower than anyone.

Corporate hooliganism personified, that’s what Amazon! They censor reviews not allowing honest facts about poor quality of products and books that not even written by an actual author. When you try to complain, they will ban you from your own account!

Horrible fraudster company. They take money to alter reviews. And if people complain that their review was modified they get the stonewalled, and eventually retaliated on by Amazon Community managers. I've also had digital receipts modified by customer service agents, to change the condition that the product was advertised as.

A driver delivered someone else's packages to my residence. They live in building four and I live in building eleven. I had to walk in the hot sun all the way to the leasing office to release the packages. I shouldn't have to do anyone else's job. They were lazy and not focused. I got an apology from Amazon, but, they deliver to my door USPS, instead of getting a more responsible driver. This is after I made the complaint.

Am done shopping with Amazon as returning items is far too difficult for the customer. You need a master's level degree in computer science. There is no one to talk to or write a complaint but robots. Not possible to ask for a representative or talk to a human being. I am so angry, I want to return all my items on order. I will never shop Amazon again. Don't need the aggra.

During Amazon Prime Day, I purchased a printer at a great piece (7/16) It was delivered 7/18. Took everything out of the box and started to set it up for use. Lo and Behold... the power cord sent was way too small. The female connection would not stay into the back of the printer; the electrical prong end would not stay in the wall outlet.

Customers of Amazon must check billing for likely overcharges on items. I ordered 10 items on Prime Day and was billed incorrectly for four of the items. Wow! After spending 5 hours on the phone with Amazon customer service their best solution for me was to return the four items by US Post and to reorder those same items again! This makes absolutely no sense and there was Zero compensation or empathy from them!!! I will be terminating my Amazon Prime membership as well as warning other customers that they must check the billing as there is a very high possibility they've been overcharged for items they've bought in the past as well as items they are going to be overcharged for in the future.

I ordered 4 dining chairs from a third party seller on Amazon, their name was Tushen. They sent me chairs that were completely damage, covered in white paint, and are refusing to give me a refund. They told me I have to send them back in the original packaging aka unopened to get a refund - yet I had to open them and assemble them to see how destroyed they were. Amazon has been unhelpful - they have told me 100 different things to try to solve the issue and nothing has worked. They also made me file an a-z claim to get a refund but the claims department keeps replying to return the items - which the seller is telling me I can't do. I've never had this much of an issue with Amazon in my life trying to get my money back for something that was damaged and falsely advertised! I feel completely scammed and ripped off and I plan to continue to write poor reviews of the seller and Amazon.

Pay very close attention to your orders because they are overcharging everyone on sales tax. A penny here, a penny there, on millions of orders is A LOT of money. Search Google and you will see how many complaints there are about this. They have class action lawsuits against them. A woman was awarded a large payout. They have done this to me a couple of times and I have caught them. It is ILLEGAL to overcharge sales tax and they are therefore criminals.

Qr code has been in issue in my store due to its limitation of availability for customers. There is not a Ups store in the surrounding area, customers find themselves traveling miles away to drop off one qr code package. Make no sense whatsoever!

Their customer service is great! As someone who works in marketing, I need help that's fast and correct. They always reply quickly, are very helpful, and do more than expected to make sure I'm happy. I've never had a problem with them.

I have been contacting customer service team past one month as they delivered the worst product not worth to the amount which I paid. With my continuous follow-ups, they create a pick up which always fails and they mentioned they have got a policy where in after 4 failed attempts only then they can provide my refund which happened on 12 July. They asked me to contact customer service in the evening in case if the product is not picked. I did as per their guidelines upon which a customer service agent answered my call in my career have come across so many people working in customer service but never ever came across a girl like her.

They did eventually deliver the product.

It's getting to the point with Amazon.com that going to them to purchase anything is now my 3rd or 4th option, if at all an option. Their customer service is by far the worse in existence, one notch above companies that simply have no customer service. Amazon does not offer the customer and confident buying experience. It is now 100% all about Amazon, self serving. Late deliveries are common. Poor product quality is common. Prime delivery is inaccurate. Lost deliveries is still common. The price of prime is equating out to just paying for delivery as their other features such as music and video lack a positive experience (I rarely use prime video any longer). I am one poor ordering experience away from canceling my Prime membership (after having it for over 10yrs!). And when I talk with people about this company, everyone is feeling the same.

You buy an item which is presented by Amazon as refundable within 30 days. You return the item and the Amazon vendor charge me 97% re-stocking fee?? It's a SCAM. Shame on you Amazon!!! And when you send a complaint, you get the run-around ... You have to call here and robot answer. Have to send email to a different address??! We do not deal with this??!

The ACP (Amazon Community Police) oversee product reviews. I received many warnings my review was unacceptable - but with no explanation - then all past reviews are deleted!! So why bother giving reviews?? I purchased 2 boxes of overpriced hangers at $31 a box. The box contained a coupon for "free" hanger dividers. Having trouble using the coupon, I requested help from the seller.

Why does Amazon get away with treating customers the way they do. Another day another package not delivered. Call they just tell you to wait longer. This happens so frequently now I have to tell someone I can't do what I promised because of them.

Amazon used to be extremely dependable. They seem to be slacking now and the downside is getting hold of a real person is next to impossible. The last order the driver driver left the package in the middle of my driveway easily visible with another 10 feet. It could've been hidden on my front porch. I did the combined packages for one box thinking it would be easier for them further delaying the order but that was fine. Tracking said the package was out for delivery since this morning it would be there by 10 PM. 9:30 PM I'm checking and it says, "Your package is still coming today."

Amazon is beginning to fall downhill. They are selling bad parts on their site. You have to get insurance with EVERYTHING you buy. Cause customer service is HORRIBLE. If you buy something from their site and the product is no good. They will do nothing to fix the situation. They will tell you to file a complaint with the Attorney General. Tread lightly with them. I would never recommend Amazon to anyone. Shopping on Amazon is like a gamble now.

Amazon's customer service has gone from bad to worse. Not only do you speak to outsourced customer service representatives now, but even when you speak to someone internally, they seem to contradict what their peers tell them, but do not resolve the issue. As a Prime member, I used to take pride in paying extra for their service. Now, I'd rather shop on Temu or Shein. While their products are normally of lesser quality, I have not had any issues returning items or getting a refund from them. No fuss. No muss.

Far too many vendors have learned how to use Amazon to scam customers. It can take hours of correspondence and many weeks to resolve issues that should have never happened. Amazon has become too much of a problem to use because of the unreliability of its vendors and the drastic decline of customer service.

I am a long time member of Amazon and I have been continuously been let down by their deliver service lately. I used to see "deliver tomorrow" and think, "that's awesome". Now I think, do I need to spend $35 in approved purchases and even after that I end up on the phone with Amazon arguing why I can't cancel my order that hasn't shipped and is three days late. Amazon service department solution is for me to wait for the item, then drive to a USP store and return, it when they don't expect it for five more days.

Amazon has the worst customer service I have ever experienced in my 50 years on this earth. They constantly lie and give false information and when they are not doing that they either end your chat without helping or they are rude. I constantly have "delayed" orders that never show, as I do currently. I do not know how they allow their customer service to be so horrible!!

Third party seller sent me a defective product and ghosted me. Amazon customer service did NOTHING and yet the seller is actively listing more items on the Amazon website. I am headed to my bank this morning to have the charges to my check card reversed. The word FRAUD must not be used in Mumbai as the Amazon customer service employees just don't want to understand.

Will someone please do something about Amazon.com? What they are doing is not right and I don't see how it can even be legal. But everyone seems to be scared of the monster. They have stolen several thousand dollars from us. They say we were involved in illegal activity so they're keeping thousands that we legitimately earned selling legitimate products, and they know it. But they claim that we were selling drugs. They have zero proof, and indeed can't have any proof because the accusation is completely false. Any reasonable intelligent person who spent two minutes researching the product Amazon says is a drug would conclude beyond a doubt that it is not a drug.

Horrible. Amazon on more than one occasion has sent me an already returned item, I send pictures with a thought out review and again photos and they refuse to allow it to post. When it is truth in proof in what I am posting of course.

I got a phone call about a $2000 laptop. When I got to talk to someone the first words out of my mouth were, I don't have an order with you, they hung up. I have no order, they have no trace, contacted my bank fraud division. They told me to change my username and password to Amazon. Of coarse, only thing I couldn't get through to a human to do so and the computer is too smart I guess. Not sure if I'll use them again but I'll always now use a gift card to do that crap.

Their customer service strategy must be to be totally incapable of providing any help, frustrating their customers into giving up and stop wasting their time rather than resolving any issues so Jeff Bezos can save some money. I've been hung up on, yelled at by a supervisor, and not helped despite this being my fifth attempt to contact customer support. I will never buy another thing from Amazon again as long as I live.

Horrible. Do not buy college books here. The book never arrived and I needed it for a class. I contacted customer service and they would not replace the book or give me my money back. They called me names and told me it was my fault. They kept transferring me for two hours. Then blamed me because my phone died. If I could give them a zero rating I would.

Negative stars if I could. Well, here we are after years for standing up for this company. To preface, and I don't care if it's tacky, I'm a single dad and a small business owner. I've spent A LOT of money on Amazon keeping my businesses going. But the largest purchase I've made they totally took advantage of me. I paid almost 2400 for a new addition to the business and it was a total mistake. You see, if you pick an item, and clip the coupon, and then have to wait a day to pay they will remove the coupon while also showing you that you only have minutes to place the order or else it will come in later. They got me. I had clipped the coupon that would save my business 220 bucks. That's a lot for a small business who is scaling up.

I purchased a membership to Amazon Prime and now suddenly no items are Prime eligible. I have to scroll down at least 10-15 search results to find Prime eligible items even with the Prime eligible toggle on. Furthermore, I purchased a prime eligible product and am now being asked to pay for return shipping because it is a third party seller. I thought free returns were part of my membership? I thought two day shipping was part of my membership? When did amazon quietly remove all of this, and why is no one else in the US noticing this? I live in NYS and there are almost no prime eligible items able to be shipped to my address. I even searched amazon brand items and can't find prime eligible items. The subscription has become a scam.

Amazon is getting worse each day. I bought many products from them. They broke or I was not satisfied with the outcome so I returned within the time frame. Guess what? An Amazon "specialist" emailed me complaining about it. WTH? I don't appreciate it at all. He didn't even read the reason why I returned. Am I supposed to accept the issues with the products I bought? STOP HARASSING ME AMAZON. I wish that.

Twice Amazon has screwed up my orders. I'm a Prime member, supposed to have next day delivery. That's the biggest scam. I call them SCAMAZON. Both orders were delayed by a week, without an explanation. Then they were refusing refunds for up to a month. I had to dispute both charges with credit card company. I've switched to Walmart and eBay. Their customer service is a joke.

Amazon discriminates if you have ebt. They gave me the runaround for 2 hours on their customer service chat with absolutely no resolve. Even though they advertise that ebt sign up and membership are discounted. I was not allowed to sign up. They kept sending links that didn’t work, connecting me to different people that would ask me the same questions again. In the end they cancelled my membership basically because I’m poor. Over the years I have spent thousands with Amazon with no issues but with the inflation I can no Longer afford things that I used to. As a single mom with 2 kids I’m trying to save wherever possible. Amazon makes so much money and it’s disgusting that after all the money that I’ve spent over the years with them now I’m being treated like garbage because I was forced into getting ebt.

I had tried unsuccessfully for two weeks to order Boost Infinite sim cards through Amazon but was always unable to complete my order. Tried multiple times through Amazon's customer service to rectify the problem but they were never able to help. Spent between 2 and 3 hours on the phone with their customer service and then kept being told that they had escalated my problem to the next level and someone would be in touch with me within 24 to 48 hours but no one ever contacted me.

When I began using Amazon, I was excited but now that there is a problem with a recent order, I am realizing what a pain it is to deal with a 3rd party! I ordered one item. I got a message from the seller and they said, "Sorry we are out of stock" and I need to cancel the order. Well, the seller said it was shipped according to Amazon, despite showing them the email from the Seller. Amazon said I need to wait until after the Estimated Delivery Date which is in July. WHY?? Why would I need to wait. I have proof from the Seller they don't have it and they asked me to cancel. Then I tried to reply to the Seller and guess what...they no longer are tied to Amazon, but somehow they are still selling on their site?? Still after 20 minutes of talking to their CS, she hangs up!!

Amazon needs to change its management team. They failed to provide 2-day delivery and keep the money until you call for a refund. The customer service DOES NOT pick up the phone, and you get transferred multiple times by automatic voice. It seems AMAZON DOES ALL DO NOT ASSIST its customers. The representatives argue with you and refuse to call the supervisor. The delivery service is not working because Amazon and the delivery career don't have proper communication.

I purchased an e gift card. It was never sent. I have spent hours on chats and the phone without being able to get a refund. What the hell happened to Amazon customer service? They have been transferring me from one incompetent agent to another. This is ridiculous and unacceptable.

Amazon customer service is poor and pathetic, they did not take any action against the delivery agent, nor was my product delivered to me. I have to order again and again, I boycott Amazon, I don't want anyone to shop on it. I don't recommend to anyone for large amount of shopping. They make us fool.

The Amazon gift card policy is horrible. Currently you can't transfer any kind of gift card balance to another person, not even a spouse or family member. Also, you can't download the balance into your bank account either, zero exceptions, ridiculous! My wife and I both had Amazon Prime accounts before we were married, then just started using her account for Prime, no reason for two. In my account I have a gift card balance that's been there for over a year, and they won't transfer it, and I won't spend it to pay more and have to pay for shipping too, so it will sit forever in my account. One would think Amazon would want that money, and probably millions of other dollars that are being held hostage as well. If Amazon would let people transfer the gift card money to someone else, they would spend it and Amazon would make that money, such a dumb policy!

3 days ago, I ordered a book, promised in 2 days. Today is the 3rd and it's still not here by 930 p.m. Called Amazon, and the automated voice said it would be here by 8 p.m. What a crock--this is not the first time this has happened to me since I have been a "Prime" member". When I called- I talked to an agent in the Philippines. When I asked for a supervisor, the agent stalled and stalled. Finally, I spoke to a Supervisor, who said that she was SORRY. Realy?? Sorry-what do you want me to do? I said, "What can you do?" She said the only thing she could do is refund the cost of the book. Doesn't really compensate me for the $120 yearly fee and the many calls. Future customers BEWARE! Just Saying.

Items seem to be always late. Not a human in sight to talk to, which is by design so they don't have to hear about all the complaints. From now on, looks like I'll be shopping on eBay instead of Amazon.

There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: **) people and one for the international (read: **) sellers. I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of residency, bank and credit card details, business address, description and references, verified phone numbers and email addresses, name of business owners, company representative, nationality, etc…etc…etc… I understand, Amazon is protecting its brand and wants to weed out bogus operations to protect itself and sellers, right?

I am done with Amazon, tired of getting incorrect items, then a hassle, wanting pictures of shoes of wrong color, stale products, cashews, snacks, tired of paying for these items, the economy is bad, so I will buy locally or from other vendors, I just ordered my furnace filters from Filterbuy, I can't go through this anymore, losing too much money, and work so hard for it. They are nasty in customer service, and don't care what they ship or how they ship it, damaged or otherwise.

Amazon is becoming the most scammy company ever!!! I’m so appalled! I recently ordered a clothing steamer that was completely ineffective. It didn’t do a darn thing! I posted a review simply stating that it was ineffective, following all review guidelines, and they rejected it twice! I’ve been calling for an explanation and they are totally ignoring my concerns. Their code of ethics is questionable. I now see how much these reviews are being manipulated. I guess companies are paying them to hide the negative reviews. So unethical it makes me sick.

Over one hour on chat to get authorization on four items needing return. ABSOLUTELY RIDICULOUS!! Would not recommend!! Customer service has become untenable! Definitely a downhill slide over the years!!

I don't know what happened to Amazon. They used to be on time every time. Now, I may not even get my package. They will deliver late, to the wrong address etc, I ordered 2 things on same day the other day. One of these products was supposed to be delivered same day between 2pm-6pm. The only way to get that deal was to spend at least 25 dollars. So, I had to buy something else. The other product was supposed to be next day delivery. Well, the same day delivery was about 3 hours late. And the other product was supposed to be next day.

Amazon used to be great. They had great customer service, they offered great products. However, in the past year (it's May 1, 2024 today) all the wonderful things I used to be able to say about them are gone. Their customer service sucks, the people in the returns department clearly cannot read or scan properly (I have returned multiple items in one shipment a few times this past year and each time I am told by Amazon I didn't return everything). I am not a thief, nor do I keep items I don't want or will use. Amazon is big, but another company with great customer service will be here soon and be a true competitor. Just watch!

If I could have given Zero Stars I would have! It doesn’t matter to Amazon if you’re a Prime Member or not, they don’t care when you get your delivery. I really feel that Amazon needs to be downsized.

Part of this is my fault for not screening my credit card bill. In 2020 I got a email from Amazon giving me a free download of an Audible book, and then every once in a while over the last 4 years. I would get an email saying, you have free audible books to download. Just this month my husband said, what is this audible charge for $16.03. So I started looking into it and called Amazon, they transferred me to an audible representative. I finally spoke to a supervisor who told me that I have been being charged this amount for the last 4 years. I told him that I never signed up for audible, he said that after 30 days of free membership that the start charging you monthly. Nowhere on Amazon or by email did I get notified that I was being charged a monthly charge. Totally fraudulent of Amazon. Hiding these charges from the customer. Totally makes me not trust Amazon anymore.

Wanted a refund and instead of getting my money back they gave it to me like a gift card, WITHOUT my permission. Didn't even give me the option. Might just as well have stolen it. And good luck jumping through a hundred hoops and watching a video to figure out how to contact them. Thieving Pirates.

I write detailed reviews with a lot of heart. Often, lengthy reviews are not accepted by their proof reading jerks. I have never broken one of their rules. My goal is to give my favorite products a better name by showing how they help me. Amazon is playing games.

Amazon has forbidden me from writing any more reviews because they don't like honesty. When a vendor is absolutely terrible, when the product is absolutely terrible, when the book is absolutely terrible they don't want to hear about it. They want you to write reviews full of pussyfooting and Lies in order to accept them. I used to spend tens of thousands of dollars a year On Amazon but I will never spend any more money with them ever. Since none of their reviews can possibly be considered honest, I recommend everybody avoid Amazon and absolutely do not base your purchases on the review process. Their reviews are a complete joke.

I wish it was possible to leave a 0 star review. Worst customer service I ever had. The representative was condescending and unhelpful. He talked down on me and had quite the attitude. My orders were not showing up on my account and have not been shipped, but I was still charged. Will not be ordering again. Beyond disappointed and appalled.

Amazon's customer service and the quality of the service they provide, including product delivery, and customer assistance, getting worse and worse each year. The delivery company never cares to deliver on time with Amazon Prime. Before you can get customer service help, you must go through multiple prompts, which delays everything. When you get to the representative, they cannot assist you and ask you to re-order the item. The supervisor never comes to the phone if you call for them, and they hang up on you. How can it be worse than this? The company is completely a shame in the delivery and customer service industry. They cannot do even good delivery and good customer service.

Pathetic customer service. For a well known brand you would think they would be professional, but they are not. They don't keep any record of customers previous interactions. Instead they make you explain your situation ALL OVER again from the very start and ask you questions, had taken notes on the interaction, they would not have to ask. This is common sense in a retail/customer service business. Must have idiots managing this company. This same things happens every time I have an issue with a new order/return. No one has answers for the issue. On chat, they keep transferring you to another agent. McDonalds, Dollar Tree, and Walmart amongst a billion others have better customer service. A 5 year old could do a better job than these sorry excuse for employees do because their trainer or manager is simply stupid and lazy.

Don't like their return policy of not being able to return something not used, not even opened. Also if they are here every week delivering why can't they pick up a return? I can't even find a customer service number.

A buy that was meant to give joy become a hellish nightmare. I bought a lounge group on Amazon and nothing was as advertised. The sofa was missing a seat cushion and I contacted the seller on Amazon and then the hell started. No help from customer service they promise a lot but then they do nothing. It seems to me that they are more concerned about the seller than about me as customer. I'm sad and feel hopeless

I have been a customer Amazon prime for five years and I order a lot of stuff. I have my debit card on my account that I have used. I recently came into an issue that I would like to share. My debit card was stolen so Amazon account still had the oh one and I kept trying to order a few things, and it kept saying payment revision needed, so I went in and I put my new debit And an updated My payment. Within 10 minutes, my bank account was debited for the amount so I went back to see when my items would be delivered. It was showing that they were canceled, however My checking account was charged for $30.48. It was an authorization. It was an actual debit .. The items that I purchased were not even in shipment stage yet.

Amazon used to be a trusted resource to purchase items and have delivered in a reasonable amount of time. Now, I have had to wait a week plus to get delivery through a third party my seller. Quality control should step up and do what it can to rebuild this brand to what it once was.

I've been using Amazon to purchase things for many years now, but over the past 2 years their service has diminished greatly. Yesterday I tried to order an ebike and they put my account on hold for 48 hours to verify that it's me making the purchase. I won't but anything from Amazon again.

Amazon Prime it's a joke anymore. Will say next day or two day delivery and now it's taking 3 to 4 days. Sometimes item won't even be in stock. Waste of money paying for Prime account. Forced me to start shopping on eBay more. If I'm going to have to wait 3 to 5 days then I might as well get it on eBay at a cheaper price. There has been several times have to send an item back due to the receiving the wrong product.

I was pleased with Amazon Prime in the beginning but now over the past 2 years it seems like they have problems with everything. I ordered some stage clothes I was going to wear in a show I was playing with a band in LA. I selected next day delivery as a Prime member and now it's over 2 weeks later and still no delivery. What really worries me is that I pay my card down to 0 every single month. It's an Amazon-secured card with $1000 limit. The past 2 months I paid my balance off in full as I always do, but these last 2 months they claim that I need to change my payment method because my payment was declined! They took the money off of the card but won't send my items. I find it odd that they only do this with the expensive items. The little 20 and 30 dollar items get delivered but not the ones over 100 dollars. This is no less than stealing.

I placed an order with Amazon on March 24. I received the order on 29 March but the order they sent me had a wrong item and the package. I called back the very next day wanting to return that item. I was told that the item could not be returned but they were going to issue me a refund. I contact them again on April 4. The issue still was not resolved. When I contact them on April 14 I was told none of my information was on my account. I was very disappointed because I went through several representatives, trying to get the right person to help me with my account. I was disconnected. Several times had to call back.

I have Amazon Prime. However, it doesn't matter. Repeatedly I have purchased items from Amazon and they say I will receive it the next day. This rarely happens. There is no point in becoming a Prime member or even buying anything from Amazon.

Amazon preaches about ethics and transparency, especially when it comes to their reviews but little do many realize they actually delete reviews that unfavorable on THEIR products. They do this by using their review policies in their favor. I bought what they claimed were dimmable light bulbs to replace those that burnt out, their light bulbs did NOT dim after installing them, Amazon sent a blanket response, stating they tested the products and it worked as intended, then they removed my negative review. If the bulbs don't dim after I install them, then they don't dim! It's as clear as that!! And Amazon is not allowing the consumer to objectively rate the products based on their use and in doing so falsely rate their products to entice more sales.

Amazon increasingly the last few years, breaks or loses packages in transit while it's still in Amazon's possession, causing them to return it to themselves without ever having attempted delivery and then want you to pay more to re-order because of loss or damage they did in transit i.e. because of their incompetence.

I've been an avid Amazon.com shopper for years, and I can confidently say that their service continues to impress me with every interaction. From lightning-fast delivery to hassle-free returns, Amazon sets the gold standard for customer service.

The issue I encountered is quite simple - Amazon is collecting Import fees on products below the tax Threshold. They claim the product gets free shipping but then they collect a tax, that is not going to be collected by customs, which is higher than the original shipping fee. Once being called upon with the customer service - started a chain of two weeks moving me from one rep to the other which none could help. Until today. 43 min on a call and the supervisor couldn't help and transferred me to wait for an answer from the same department that didn't help twice before. My guess is that they don't want to help/solve this problem, because it makes a nice free profit.