Amazon.com Reviews

I am reading all of these reviews and keep wondering if these people actually shop at Amazon.com the U.S. division or one off an archipelago in a disputed zone or something. Amazon.com is truthfully, perhaps the best company on the planet, and I honestly thought on the dot com era, it wouldn't last. (I was wrong) These people understand what it is to truly be customer centric. I have bought at Wal-Mart (disgusting experience but often necessary. They have slow loading websites, draconian customer service and I'm pretty sure the cancellation department is run by 5 baboons and 1 monkey). I have bought from HHGregg (Possibly the best choice for those wishing to contemplate suicide would be to call the customer service department and sit back into infinity waiting for an actual human. They don't answer emails, cancel orders and not update. They are Wal-Mart on crack).

I paid for Prime only to receive WORSE delivery service than ever! They do not deliver in their 2-day guaranteed window. (2 of 10 for my orders). They have HORRIBLE customer service who you cannot even understand AT ALL! (Outsourcing). They simply take your money and do not care at all. DO NOT purchase Amazon Prime... Bad product, bad customer service from Amazon. They are terrible.

In the history of customer service, this is the worst experience ever. Firstly, the call centers are located in different parts of the world, so you're not guaranteed of getting the same set of people you talked to (and of course different information). Secondly, it is just all round terrible experience. I have been a customer service rep myself, and I do understand how frustrating it can get, so I tend to be polite and not get reps tensed. But regardless of my best effort at being polite, I've had the call dropped on me twice within 30 minutes, I'm still on the phone right now waiting to talk to a supervisor which probably is not going to happen (a supervisor named Denis from the Philippines eventually came online and started saying hello, mute the call afterwards and dropped the call, I'm laughing really hard at this point because it's so ridiculous).

Really getting tired of sending out my items and having customers use my items then scam for the money back. Like the customer who kept the book for 3 1/2 weeks then sends me email saying I sent him wrong edition. Well he is shopping under wrong section for book he is looking for but if you tell him that he will leave negative feedback. Now he read the book and now wants his money back and as a seller I have to play along with his scam if I want to keep my account in good standing. I felt like asking him why it took him 3 1/2 weeks to figure out it was wrong book. However it wasn't wrong book. My ad clearly stated the edition of the book. He is just done reading it and wants his money back. I am not a library.

Amazon DID come to my rescue when I purchased a $700 camera. When it arrived it was not only used but 'international' meaning the video codec's could not be used on USA television sets. It was an Asian product meant for that area only. NOW I'm quite upset because every time I try to write a 'civil' review of the fake product I'm rebuffed. Amazon will not accept a negative review of the company or the product. I've got an RMA. I'm returning it. Who gets it next?

My renewal came up so I changed it. I got hit for 99 then 10.99 then 8.99. Called customer support about the billing issues and was told I would have to wait 3 to 5 days for my refund. Was told by the rep he was going to talk to his superior and when he came back said there was nothing he could do. Then looked up my account and saw all the charges and said it was my fault for all three charges. But he would pass on the issue. I cancelled my service with them on the spot. NOT HAPPY. I will make a point of telling others about the poor support I have received from them.

Okay, I have to admit, Amazon has a superb selection of items. Their prices are not as competitive as they used to be or have to be because they've put much of the competition out of business. For that reason, I refuse to become a Prime member. Instead, like others, I buy from other companies when their prices are the same or less which happens frequently because EVERY other company ships faster when they offer free shipping. So, I order much more now from eBay, Home Depot, Walmart, and B&H Photo which provide much faster shipping. I'm convinced that Amazon just ignores orders from non-Prime members for at least a week before starting to fulfill them as a way to pressure you to join Prime. With me, it just aggravates the heck out of me and motivates me to buy from another company whenever possible.

Amazon has outsourced most all of their customer support jobs to India, Philippines and so on that are absolutely a complete joke! I have received a bad review based on complete LIES, which were corroborated by messages left on Amazon's board. This particular buyer purchased an item. Within 12 hours from the purchase, and AFTER the item was just shipped, he filed a return request based on the fact that the item was defective, despite the fact that the item was still in transit to him. An utterly, bold faced lie!

While making any regular purchase I make with Amazon, this one buying fish tank pads. I looked through my bank account later that week to see amazon charged me $106.98 for an amazon prime membership I don't have and didn't sign up for. After calling and feeling fine about being refunded a week later I noticed I wasn't refunded yet, called again, THEY NEVER PUT MY TRANSACTION THROUGH. A week later they refund me and THE NEXT DAY CHARGE ME AGAIN another $106.98!

I'm a very frequent customer of Amazon and a Prime member but I do NOT stand by their 2 day prime delivery promise! Also, customer service is a non-existent department. When I tried contacting customer service about not receiving my Prime delivery products in 2 days, after 3 emails with 3 different representatives was sent the same teleprompted message on how they are sorry for inconvenience & sometimes problems happen in transaction but they don't explain problem or cause for delay. On top of that, when I replied back to their email to explain my situation and tried to get explanation, Amazon replied that it would no longer respond to my inquiries.

Since I only purchase from Amazon 2 or maybe 3 times a year, I opted not to pay the $120 (with tax) prime fee this year. Needless to say, Amazon made sure I suffered for that. Placed my order for a set of 6 furnace filters almost 6 days ago and still has not shipped. States "shipping today" for past 2 days. Today, I tried to cancel my order and received an email that it was too late to cancel. Still sitting there and has not shipped. This will be my last effort with Amazon. Seems they are going the way of the other "big time" retail outlets and ignoring their customers UNLESS they pay (Prime fee) to buy their products.

Amazon Prime is really worth the money especially with the Fire Stick. No politics just fun and entertainment. Netflix is turned into a political circus and nobody wants that in their TV. Prime is simple, amazing and always has new shows to look forward to.

Amazon allows buyers to get their item FREE from the sellers simply by filing an A-Z Claim. The seller has NO actual recourse; although Amazon will mislead the seller to believe they do. Amazon Customer Service will even tell and assist buyers on how to get their item for FREE, at the seller's expense. So buyers on Amazon are told that if they lie, they can get the item for free, no questions asked. All the buyer has to do is file an A-Z claim and state 'Not as Described'. No proof, evidence, or explanation is required. Nothing else need be done, and the buyer is sent a full refund and is told they can keep the item. The seller is told their money is debited from their account. A-Z Claim dept will not explain or assist the seller in any way, they just shut them out.

I have been trying to buy a Jet pro bandsaw since December of last year. The first order was through a third party seller. After waiting almost a month they cancelled my order because the saw wasn't available. I waited until the date they said it would be available and ordered it again. They swiftly cancelled my order again. Now this is even though their website said it was in stock. After this they took it off their site. Today, Feb 22, 2017 I was on the Amazon site and they had two of the same saws for sale that were used. So I ordered one. Again a third party seller.

Do not trust Amazon A-to-z Guarantee. Amazon now would not protect buyer from cheated seller anymore. They do not answer my questions. They think they are arbiter, not a party of the seller. All I have got from them is junk emails and didn't got my money back. I would rather give my $150 lost to the homeless.

Bought a product from Amazon and it took over a week just to ship. When I complained they said, "your order was Free Shipping". Right, I didn't want to sign up for Prime which they push on you. My order qualified for free shipping so I selected that option. It took 10 days to get my item which I felt was excessively slow. When I got the item it was defective, DOA, so I returned it. Amazon is great for returns but so are others. Instead of reordering and waiting another 10 days, I ordered from Walmart. Same price. It took 2 days to get to my door.

Amazon.com fraudulently debited monies from my account for almost $3k. When I called them about it they denied it and treated me like crap and I am a frequent ordering Prime member. When I asked for someone on the management level I was told that it would take 24 hrs to get a call back. I made a Canon camera and lens purchase. Instead of making the authorized debits for the two items minus the available gift card balance, they debited my account 4 different times for 4 different amounts each between $1,000-$1,600.00.

Amazon's website said my package would be delivered today. However, it was delivered yesterday. The driver did not bother to ring the bell but did leave my package... under a bush. Outside. In the middle of a large urban apartment complex. Oh, and I was home and the driver noted that my package was handed "directly to a resident". That bush does not constitute a resident!

Well, Amazon use to be a good customer service company but I've noticed a lack of it this past year. January 2017 showed improvement, but it must have been a fluke because once again I find myself very dissatisfied. I have several items on automatic reorder as they are a good price and subscriptions give an extra percentage off. Amazon always emails you before they place the order for you to look it over and confirm. I did this February before my order was placed, checking the prices, holding off on some items that had gone up, switching other items for ones that are a better price. I buy a lot of dog treats and so I got for ones that are a couple dollars.

Amazon is the worst!! Do not recommend to anyone to use Amazon.com! Fake products, used items instead of new ones, terrible customer service, they will never return your money back!!! Stay away!!!

"Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines." Amazon send me this as I did not use profanity, I told the truth regarding my experience so my could my review about the seller be posted. Amazon is condoning this type of mess against the very people that are loyal to them. I am done.

While checking my credit card charges, I noticed a charge for $.99. I called Amazon to get information on what and how this charge was applied. It turns out that it was a auto-renewing subscription for some kind of service that gives you tips on ordering books from Amazon Kindle Prime. Now I have no doubt that my wife or I somehow signed up for this but I can assure you that it was done inadvertently and unknowingly. A lot of the books we order from prime cost $.99 and if I hadn't questioned this charge and cancelled it, it would go on forever. Is this a scam?? How many Amazon customers have inadvertently signed up for this, 12 million? If true, that's $12,000,000.00 a month that Amazon is pulling in from unsuspecting customers. I don't know about you but I definitely put that under the SCAM category.

Amazon scam 4 times so far on both my bank accounts in 2017. I have been charged for digital services I have never ordered three (3) times, and they took out twice the amount of an order I made on amazon.com. I have been Amazon customer forever, and have respected their business practices. I have gone from giving them a 5 star review to giving them a ONE star review. You can NO longer trust Amazon.

I have been a loyal customer of Amazon. fr for 7 years now. But after moving to Amazon.com I realized how horrible their customer service can get. On earlier occasions it has happened that I ordered something from a third party vendor that never got delivered and I was charged for it. But this were small amounts so I didn't really care to get the refund. But 2 weeks ago, I ordered a new laptop, it stopped working in a week so I had to send it back. Then I started browsing for some other laptop on their website and in two days I receive a new laptop that I didn't order. On contacting the customer service, I was told that I must have clicked on the one click order service. How stupid is that? I have contactless payment on my card but that doesn't mean that anyone can use my card to make a payment of $770.

I buy a lot of product through Amazon and I have been happy to review these bought products as I use the purchaser reviews myself when considering a purchase. Today I negatively reviewed an Amazon purchase I had made as I had found the same sort of product in a nationwide chain of stores selling for a lot less. Amazon rejected the review. So what am I reading when I read Amazon's product reviews? Just the positives?

Reason for review: I have grown suspicious of 5 star product reviews on Amazon recently. I'd like to apprise the public that Amazon reviews are no longer reliable as the consumer receives a discounted price for an "honest" review. Experience: I was a good customer of theirs up until I began reading numerous 5 star reviews on [what I thought to be] a mediocre product. It was then that I had realized that all of the reviews ended with, "I received this item at a discounted rate in exchange for an honest review" which, didn't settle well with me. In any event, I appreciated the disclosure and I carried on knowing that I would have to be extra thorough and NOT solely rely on reviews.

I have started doing most of my shopping on Amazon and always subscribe to Prime Membership due to the amount of products I order from them. We have a small business and it's wonderful to be able to order from the comfort of my home office and have them delivered to my door. It lessens the hassles of getting out, dealing with traffic, crowded stores and then lugging everything to the car and in the house. I would recommend shopping Amazon to everyone. Also, if you're not happy with an item, they are very accommodating when returning things. Thank you, Amazon for being a super great company!

First of all, I reside in Seattle, the home of Amazon corporate. I needed to purchase a high quality portable stereo/CD/DVD player for my important business presentation. So I proceeded to go online and open an account. I previewed their website, chose a product, checked out, opened a Prime account membership, they suggested opening a Chase Visa Amazon card for future purchases, which I did and was given immediate "approval" with a $4,000.00 purchasing limit. (I also have 6 Chase accounts) Thursday, Feb. 9th, received email verifying that my personal account was established, my product was scheduled with a confirmation #, and scheduled for a Saturday delivery, which I opted to pay extra for.

If I could go back in time I would never applied for a Prime Membership. I ordered and returned some items from Amazon. They said my check bounced so they suspended my account and turned it over to a collection agency called TRS. TRS is horrible and Amazon is just as low to be affiliated with a collection agency instead of handling things in-house especially for long time customers.

Inaccurate information. I ordered a package with Prime 2-day delivery. I live in NY. The package was in NJ. The distance between myself and the package is 30 min. When the package didn't arrive on the 2nd day, Friday due to "a severe weather condition" I called Amazon requesting information. I pay for a service that I did not receive. They insisted that the severe weather may have only affected the sender! I then reassured her that the weather advisory is over in the Tri-State area and that I can go pick up the package. The representatives took hours to investigate rather than get me the address to pick up my package. I called her 3x during her "investigations" and she requested more time. By the time she called me back the service location was closed.

Purchased 3 items off Amazon Deal of the day. One item was a portable phone charger for $19.99. 2 day prime shipping. The next day I noticed a charge of $32.99 on my credit card from Amazon. Called Amazon and was told when I purchased the item it must have been out of stock so another more expensive was substituted. Amazon said it was normal for them to do so. They refused to cancel the order or refund my money. So for the 20 dollars extra they have now lost a prime customer. My money will never ever be spent at Amazon again.

I will try to make this short because I'm tired of revisiting this issue. Amazon's promise of two day shipping is a joke. The customer service is a bigger joke. What happened to the Amazon that I used to love and spend so much money at. God forbid you are sick and buy medicine or supplements for your illness. You will be promised two day shipping but good luck with that happening and if it comes on the second day it will real be almost 3 days (getting to you very late in the day). Their shipping (AMZL) just gave my package (medicine) to some random apt who eventually (after banging on doors, crying, and being sick circling the building in the winter) the neighbor admitted she saw my package but claims she put it on the maintenance guys steps. The maintenance guy says he never saw it. I don't believe her because if a package doesn't have your name an honest person would just contact the carrier.

I ordered an electronic door lock from a seller on Amazon Prime with GUARANTEED 2 day delivery, which is why I bought through Amazon instead of eBay, as my customer needed this lock to secure their new home. After 8 days of not receiving the item, I contacted the seller who said he submitted the product to Amazon for shipping the same day I placed the order. To this day I still haven't received the item. I called Amazon's customer service and they gave their standard answer, "we're sorry we do not know what happened. Give us two weeks to find out, we'll give you a free Prime account and refund your money". How does this help my reputation with my client of not being able to complete a project because of lousy shipping service from a monopoly company who only cares about their profits and image and NOT the customer. From now on I will purchase from ANY other company BUT Amazon.

On Saturday, February 4, 2017 after having a terrible experience receiving a package I ordered from Amazon I called and cancelled my Amazon Prime membership. The person on the phone did not tell me which one of the credit/debit cards listed on my account would the money be refunded to. I came to find out today that it was supposedly refunded to my old Wells Fargo debit account. After calling Amazon customer service several times and Wells Fargo and getting nowhere I finally asked to speak to a supervisor at Amazon. I was referred to a person who would only tell me his name was Chris **.

Having sold consumer electronics for almost 20 years, I am very aware of what I'm purchasing when it comes to televisions. I placed an order for a particular model 4K TV advertised by a seller that showed it to be in stock. The product delivered was the wrong model and I requested return authorization thru my Amazon Prime membership with a detailed explanation as to why. I had to contact the seller to get approved for the return and then back to Amazon to get the correct "free" shipping label they tried to screw me out of. Next, I reported the false advertising through the almost impossible to find channels and waited to see the results. You guessed it folks, not even an attempt to take down the ad or even as much as a retraction to try and act like it wasn't blatant false advertising.

I have bought 2 eye creams from 2 separate sellers on Amazon. Both products were sold by Amazon Prime. Both products were fake products and I contacted the sellers. When I didn't hear back from the sellers I contacted Amazon to let them know. I also left reviews about the products being fake and that the buyers should beware of purchasing this product. I used no bad language or obscene content in my reviews. Amazon rejected my reviews. This shows that Amazon does not take selling fake products seriously and supports this behavior by rejecting reviews when consumers complain that a product is fake.

Amazon used to be THE place to go to order things. Unfortunately they have a bit of a monopoly when it comes to ordering books. And I wish they didn't now. I LOVED Amazon for years and was so happy with their service. But in the last 2 months I've had nothing but trouble! I hadn't been able to order anything for a while, but started again because of needing Homeschooling supplies for my son. Toward the end of December, I placed an order of 2 math textbooks.

I recently purchased the Quest Salty Caramel single serving packet from Amazon and I really liked it. Received tons of coupons in the mail with it and I am now hooked on this amazing site. Very fair prices and reasonable shipping to Canada.

When I sold my books I gave my brother's information. His name is Muhammed **. The money has not been paid and my books have been sold and Amazon has blocked my account after I gave them all the information they needed. Donald Trump was vocal about his ban on Middle Easterns. Amazon has been discreet and awful.

Their vendors are crooks! Don't waste your money! They deal with foreign companies that will send you very cheaply made items and will not let you return them! They will harass you to change your reviews, take pictures or for shipping money yet you will be further scammed. Go somewhere that will honor dissatisfied customers with returns and refunds. Their business practices are very un-American and of poor quality. Just go to Wal-Mart where you can see the item and return if it doesn't work.

How can Amazon tax me from Oklahoma, when I order products that do not even come from my own state? When I order come from Texas and I have to pay Oklahoma tax, do that mean I have to Texas tax too? How can this be legal for Amazon to do that what I have to know or like to know...

I was in the market for a new laptop so I typed in cheap laptops on Google and it took me to the hp stream on amazon so I read some reviews about the laptop and the company and then purchased it. It came to my front door for under 200 dollars and I am super pleased with it and with the company that I got it from.

Like many other reviews, I never had a problem with Amazon until I bought a computer from Kaleidoscope Electronics. The sell price for the 2016 HP Pavilion 15 Premium Flagship Laptop (15.6-inch Touchscreen Display, Intel Core i7-6500U up to 3.1GHz, 12GB RAM, 1TB HDD, NVIDIA GeForce 940MX 2 GB, Windows 10 Home) (Certified Refurbished) was listed for $504. I purchased the computer Jan 7th.

I ordered a couple of movies from Amazon last December, using an Amazon gift card I got for Christmas. January's bank statement showed that my order had been debited to my debit card, and not to my gift card. When I contacted Amazon about the problem, telling them that I wanted the amount of my order debited to my gift card and my bank account credited, I was told, to my utter amazement, that there was no record of a gift card in my account. You don't just stumble into a gift card purchase. It takes real deliberation to punch in the relevant information and place the order. I remember being proud of myself that I'd left less than 50 cents on the gift card after I was through with my order.

Amazon offered free trial of their Prime membership. So I ordered something. It took 2 weeks and still did not receive item. Was supposed to be 2 day shipping. I called them, they had no clue what happened & refunded money. I joined Prime again a year later to try it again. Ordered something and again never received it. Called Amazon again. Same thing had no clue to what happened, refunded me the money. I ordered a Android Tablet. When I received it regular shipping it arrived different model & brand. Not even close to what I ordered.

They will show you good quality, nice products but delivers the low quality other similar product. I have ordered twice and none of the time the product was as I saw in the picture. And I'm not talking about clothes I have ordered the mobile accessories. Please don't even try clothes. Instead you try Myntra they will deliver best quality exact product as in picture. I always order bags from Myntra always best quality that I have received.

I have been a loyal customer of Amazon since the very beginning when they were just selling books in the mid-late 90s. I remember it took one day for delivery, with no extra fees if you lived on the West Coast. When they expanded their warehouse system globally over the years of course things changed, but one thing that could be counted on was their continued tremendous customer service. I have always given high praise to Amazon's stellar customer service, inventory choices and prompt shipping throughout the years amongst my family, friends and colleagues.

I purchased a regular sized activity tracker for a Christmas gift. I needed to exchange it for a large size. The price increased by 50.00 between the time I made the purchase and returned the product. Amazon insisted that I pay the increased cost while they reimbursed me for the lower price. There is no price difference between the two sizes. I felt this was unfair. I have had similar issues with brick and mortar stores and it was always resolved to my satisfaction. Amazon's initial response to my complaint took about 2 minutes (late at night) causing me to think it was a computer generated email. It said: "We work hard to find the best prices out there and make sure our prices are as low or lower changing our prices instantly if we find a lower offer somewhere else. Therefore, with the exception of TVs, we don't offer post-purchase adjustments."

The customer service is awful. Don't get me wrong, I love using Amazon to shop. The problem arises when there is an issue that needs to get solved by customer services. Thus far, dealing with the individual merchants has gone fine. Even when I bought cakes that turned out to be stale, that specific merchant made a full refund - no problem. However, I recently bought a book for a course I am taking and it was in awful condition. I wrote a review with pictures describing the condition of the book and attempted to post it on Amazon. The post was reject and was told that I was talking about the merchant. At no point did I use derogatory terms or mention the merchant. I tried rewording the post more than 5 times and got rejected. One of the reviews I submitted literally said "Horrible condition" - one star and got rejected. I contacted customer services and this was their response:

Amazon keeps shipping my deliveries via UPS SurePost to an address where the USPS has no home mail deliveries. This means I have to go to the post office to pick up my deliveries instead of having UPS deliver to my home. I have complained about this numerous times over the past few years and have been told that Amazon has put the USPS as a last resort delivery option for me but in spite of this Amazon keeps using SurePost thus forcing me to go to the post office to get my Amazon deliveries. I now realize that my only solution to this problem is to stop shopping at Amazon.

I am an Amazon PRIME member and have been a loyal customer. However, I had a disturbing transaction with Amazon and I feel I must share it. Amazon will not assist. I know they can because I have done the same in a management position. I purchased a laptop for $1,310 and I chose to take next day delivery instead of PRIME because I need it for work. I was guaranteed delivery today. I was sent an email confirming payment and that I would receive it today.

I participate in Amazons subscribe and save program. I have around 20 subscriptions a month. I have been in this program for years so I know how it works. Prices can fluctuate a little bit month to month. I know that and I have always been fine with it. Back in November however, they charged me four times the retail price on an item! It was for Plum organics Mash Ups, Tropical Fruit. I buy a case of 6 for usually around $20 give or take a few dollars. In my November order, they charged me $85, $73 after discount. FOR A SIX PACK OF SMASHED FRUIT. I never noticed this until now because I never feel like I have to worry about getting ripped off. I called their customer service and was told that "prices fluctuate".

I am so happy to be a member of a company whose employees value customers the way Amazon's employees do. Their team has worked extensively with me trying to resolve an on-going issue that all stemmed from a third party seller. It took several phone calls and hours of time but Aaron ** and supervisor Nicco (forgive my spelling), along with others, never gave up on me. They followed through as promised even when I began to get frustrated and impatient - sorry about that! There are others who helped me but I did not write their names down. So to the whole Amazon Customer Service team... THANK YOU!

Received an email saying Amazon had delivered my parcel. No parcel arrived, no card delivered next door. Don't have it and not in the place I asked to be left. NKG happy amazon say it's still on its way.

During the holidays, I have ordered gifts from Amazon. On two separate Christmas holidays, ordered items arrived weeks later; even though items were supposed to arrive with expedited delivery. Despite the same, I have continued to order. New Amazon policy seems to be; timing of delivery shows up only on completion of order, i.e. after payment is made. Even though I have paid for expedited deliveries; delivery time is quoted as one to two weeks; at minimum. If delivery time were noted prior to the orders; then I would not order on Amazon.com and simply go to brick-and-mortar and purchase at that time.

Buying from Amazon has never been a problem for me but my experience as a Seller on Amazon was (and still is) a total nightmare. I listed an item for sale and it sold right away. I shipped the item to the buyer the same day he bought it. It is now 2 months later and I have yet to be paid. Amazon keeps insisting they do not have my bank account information therefore they cannot transfer the funds to me. As I told the "robot" (as there is no such thing as a 'live' person at Amazon Customer Service, at least not in the Selling Dept), I only have one bank account and I have entered the information at least 4 times now, what is the problem? The buyer got the item and is satisfied but I have yet to be paid. There is something seriously wrong with this scenario. If you have something to sell, I suggest you use another service. Save yourself the grief of dealing with robots.

I have been shopping with Amazon for past 12 years and I have been seeing the deterioration in the customer service. The reps and supervisors apart from being friendly, were considerate which now has disappeared. In my latest issue with my order placed on their website but purchased from a 3rd party, Amazon refused to help me. The item was ordered 2 months back and I was assured by Amazon rep in Dec, that I will get the item. However the delivery date of Jan 11th passed and I still haven't received my order. When contacted, they said the seller left Amazon and I can file claim under A-Z Guarantee, to which I asked them, that I would prefer the product and Amazon should help me.

I have been made aware thru bank deposits that Amazon has been selling my published books for the full price and only depositing 1 penny into my account for each book. What is even more criminal is I closed my Amazon account over 8 months ago, and my books are STILL up on Amazon selling for 11.97. I have called, chatted, left on hold for over 47 minutes, tried calling again and again. They put you in the never ending loop. I advise NOBODY do ANY sort of business with these criminals. They need to be put in jail for fraud. I am seeking an attorney, which they will pay for in the end.

I tried to open Amazon seller account. Amazon was mentioning they will take some fee from my bank to confirm and I was expecting $1 but they took $39.99 same time they informed me they don't accept me.

I ordered a product named "IndianArtVilla 10.0" X 3.0" Handmade Joint free Leak Proof Copper Thermos Design water Volume 900 ML" from BNS Handi Craft retailer of Amazon. They were offering the product at lower prices than other retailers. But they sent me a duplicate product. There were nowhere mention the company logo or company name on the product. Moreover the bottle was leaking as the rubber grip was missed on its cap. This is how the BNS Handi Craft making fools to customers. Beware from Amazon. Beware from BNS Handi Craft.

I buy things from Amazon regularly. Overall I have had a great experience with this company and I love their products and have a good experience of the sellers associated with them. When I was moving out of my old house I even sold a used game through them 2 years ago. The problem that is bothering me lately and reason for the 2 stars is the following has upset me as I have just tried to give a 5 star review of a bra and was met with a message that I was banned by Amazon from reviewing items made by that bra company because my reviews are "hostile". If I love it I give 5 stars, which I often do. If I found flaws I calmly state what was wrong with it, which is rare. BUT If I find any flaws with anything at all... ever, Amazon generally emails me that they rejected my review and instructs me to write it again removing the criticism (then how is it a review?).

I have been a Prime member for more than 10 years, and very happy with their service. Then some time during 2016, Amazon started to suck big time. On Tuesday evening, I order an item with Prime icon under the description, thinking it would reach me Friday or Saturday with free 2 day shipping, maybe Sunday. Says order is fulfilled by Amazon, so no third party excuses available... But the order page does not even list delivery possible this week. There is an option to PAY for 1 day shipping (extra 6$) and get it Wednesday. If 1 day shipping can be at my door on Wednesday, how is it that 2 day can't be here before Monday? Customer service merely offered excuses. Apparently, they want to run the business into the ground.

When completing a transaction on Amazon you are redirected to a screen that encourages you to sign up for Prime. The button to sign us is in Large Letters and bolded the "No thanks, continue to Check-Out." I carelessly clicked the big button. Without asking for authorization or to charge my card Amazon debited $100 from my checking account. However due to my Amazon and my bank that money would take days to be redeposited. This caused my checking account to overdraft and set off a chain reaction. I have no clue how a company this large can get away with this.

Buyers beware. Amazon will take $106.67 dollars out of your account for a Prime Membership that you never signed up for. I called my bank about this and my bank told me they have been getting complaints daily from Amazon users. I refuse to do business with Amazon ever again.

Amazon has a one click feature but what they won't tell you is that just scrolling/browsing with a smartphone can cause an order you did not have/want. I called and emailed several times and Amazon customer service would not help me. The item in question had not yet shipped and yet they would not stop the shipping and took the money from my account. They said I could just return it at "my" cost. This is theft in my opinion.

It is really hard for me to get out and about like shopping so I searched on Amazon.com for school uniforms for my grandkids. It was amazing because all I had to do was put the size and what I was looking for in the search bar. They had so many to choose from and at good prices. They also came and was delivered to my house. They fit my grandkids just right. I try. Was so easy. I will never leave my home again to shop. It was just amazing and so easy to shop online. I never could have imagine. I Love ❤ You Amazon.com.

I listed an iPhone 7 as new on Amazon. The phone was purchased through AT&T and I had to open the box to pop the SIM card. So I describe the device as "AT&T version, brand new in box." The phone was purchased by a guy in WARWICK, RI using an Indian credit card (order number: **). Later the buyer requested return, claiming that the device was not as described and there were scratches all over it. This is completely untrue since the device still has its factory wrap intact, the device has never been powered on. I took photos of everything in box so I could prove that. Nevertheless, the buyer filed A-Z claim. So I received the buyer's two messages self-addressed as Amazon, and one email self addressed as Amazon specialist "Mohammad". There was the claim under review but the case has never been moved to "Actions Required" section.

On Jan 10th I was promised a $20 promotional credit due to a simply awful experience with an Amazon seller. On Jan 15th I attempted to use the credit and found only a $10 credit. I went to online customer service "help" and followed the path. I was given the option to chat or call. Thought chat would be simpler (wrong)... 12:09: I connected to CHAT. By 12‎:‎29‎:‎44‎ ‎PM, I had been through three chat agents (they kept transferring me) and finally was promised resolution. At 1:40 I found that the credit was not applied.

We chose to use our checking account over credit or debit as the means of payment and discovered every other order placed is declined by Amazon because of a glitch in their system. I've had to call, cancel the order, reorder, and wait extra days for my items though I'm a Prime customer (2 days free shipping not 4+) because of this glitch. Amazon is aware of it since Christmas according to customer representatives who can do nothing to help or fix the problem. The reps think they are helping by telling you the various other ways to pay and the conversation is always the same with me interrupting and saying I am aware of the other ways but am not wanting to use them. We chose "checking" as our means of payment.

What can I say. Amazon is the place to purchase all your products. No doubt about that. There's many reasons for that. First of all the prices are unbeatable at Amazon. If they are so be it, but Amazon provides a lot of customer service for a product even 3rd party sellers have. How much better can it get, well it does. Lets not forget the benefits for being a prime member. There a lot of movies, music, t.v show and they offer it for free, and it doesn't end there but they also provide 2-day shipping, and also guarantees your item. That's an awesome deal for $99 a year.

My tv mount was late by 2 days and I wanted to know why so I hit up the amazon chat, and asked the question "why was the tv mount delayed?" The first rep put me on hold for 5 mins then another 2 mins to check on the tracking and told me it was delivered. I knew that already. I wanted to know WHY. She dodged the question and PROMISED to extend my Prime by another month. I asked "when's the new renewal date?" Said, replied "March 1", which my original date is April 1. Another min later she said it will be May 1 and she PROMISED to email me the notification. 2 hrs later no change to my account.

I am a prime customer from Amazon. I ordered Apple iPhone 7 on 8th Jan 2017. Order no **, order value 64,810.00. I received the box yesterday 10th Jan 2017 around 7 pm and when I opened it I saw a black iPhone box without any packed cover or seal on it. The box contains only cable so when are you going to send the phone?? I am really disappointed by Amazon. We have registered a complaint in customer care (spoke with Meenakshi and Saranyadevi). I want you to refund the amount to the same bank account from which the money got transferred immediately. Send me an help regarding this issue.

I've had a Prime Membership for yrs & purchased tons of items on a regular basis. Shipping has changed, I have to wait days for the item to arrive. At first it was because they added another choice, you can chose prime or prime free one day. Chose the wrong one a couple of times but now you go in, put in the prime or prime free one day filter and the item shows as prime but when you go to check out, IT ISN'T. You can chose one day but you have to pay $5.99 (example), or free two day - I ordered item on Wednesday, order said I will receive on Saturday - how does that add up to two days?

I have had Prime for a couple of years. Every item I have ordered that was Prime eligible for 2-day shipping, it was delivered in two days. Recently, however, when I have ordered some things that indicated if I ordered within a certain number of hours, the items would be delivered within two days, it was not true, and I was not aware until AFTER I placed the order and an e-mail was sent confirming the delivery date of the order. It was then I saw that the receive date was four days later. I called Amazon to find out why the website indicated I would receive it within two days, but it changed once I actually placed the order.

This Christmas we ordered several things. Amazon tied up our money by a fee, which I forget the name of, with equal the cost of the items. I don't understand why a credit or debit card does not work anymore. They give you back your money after your item has been shipped. If I pay with a credit card. Doesn't that entitle you to the item already. It took us 2 weeks to get our money back. Just now I was looking for an item for my bike online. There was this big green click box that said try Amazon Prime for FREE. They charged my account anyway for the membership.

Malabar Gold & Diamonds 22k (916) Yellow Gold Nose Ring, arriving Monday, on time. 8 Jan 16 Jan, Preparing your order, Edit order, arriving Monday. Look above. I ordered a Nose ring on Amazon site online through Malabar Gold. To my surprised I order on 08Jan'2017, and today is 11Jan'2017, still said Nose Ring not prepare.for Delivery from Malabar Gold.

According to UPS Amazon "auto generates" tracking info for them! When it says on UPS tracking that the item is on the truck to be delivered it may not be. In fact, the tracking info was COMPLETELY different for my item the next day when they actually shipped the item! I have screenshots of the whole process. Very disappointing when you pay an extra $30 for overnight shipping!

We pay for PRIME expecting to get 2 day delivery, and they are very deceptive. I put the item in my cart, and they change it to 5 days, then it doesn't arrive. I pay for the item and it states a guaranteed delivery date. I get an email from Amazon stating it will be late and they claim it was only an estimated delivery date. I contact Amazon "customer service" and all they do is apologize and re-state the new delivery date, I let it slide. Then on the very next order, the same thing happens. You try to get a better explanation by emailing again, and they reply stating, "any further inquiries on this matter won't receive a response." This is terrible service.

This is the second time this has happened to me!! I have had it with Amazon! If you are not a prime member and you order something with "Amazon Free Shipping" Amazon now HOLDS your order until 2 days before it is due to arrive then ships it 2 day so you get it on the latest possible date. I ordered 4 items, three of them were "sold by Amazon". The other was sold by different dealer, all were free shipping and all were IN STOCK. I placed the order on January 3; as of today January 10th all four items are "Preparing for shipment" So amazon has sat on this order to "punish" their non-prime members. There is no reason a company who touts how quickly they can fill and ship orders - can't get an order of in-stock items out the door in less than a week, this is just poor customer service! Unless you pay an extra $100 for prime.

A seller sent me three items I did NOT order, instead of what I did order. The seller would not post my poor review nor refund me the $50. When I left poor seller feedback, it was actually crossed out by Amazon and the following response was left: "Amazon takes responsibility for this order." After complaining, I received a refund from Amazon. However, the seller then retaliated against me by putting my First and Last name in the response to my feedback. I have submitted requests to Amazon four times, each time waiting the requested 48 hours for them to "resolve the issue." This has NOT been resolved.

First, I have been a LONG time loyal customer of Amazon... over 17 years... back when they only sold books. I'm accustomed to giving Amazon excellent ratings. However, in the past year the only orders I can count on getting filled in a reasonable time are the ones filled by the vendors themselves. The items that are identified as "sold by Amazon" or "fulfilled by Amazon" and are "guaranteed to be filled and shipped out in 2 days", now take unreasonable amounts of time to fill. I have contacted customer service several times in the past several days and had a conversation on FB with Amazon, and I must say... they are overly polite to the point of patronizing, full of over-the-top insincere apologies, and NOTHING gets resolved. They say I will get an e-mail with the answer, and I get a survey instead.

I received an email that my order was received. I had not ordered anything so I logged on to see what it was. There were 2 shipments, 1 was on the way, the other would not let me cancel. After being redirected countless times, I finally got an email sent. There was no response back. The only help I got was from UPS. Amazon has no customer service whatsoever. They just want sells. The only communication I get is for more recommendations on "people who viewed this bought this item." I am now waiting to see if I receive a package and if I can return. NOTHING BUT A NEEDLESS HEADACHE. I just received an email after 2 days. Amazon says I will get a credit. I will wait and see. So I give 2 stars instead of one. Just for my trouble.

I ordered shoes from a third party sellers on Amazon.com that were never delivered. When I called to report the problem, they refunded the shoes. I ordered the shoes again from a different third party seller for the same price. The shoes were not delivered for a second time. I called for a second time and Amazon refused to reorder the shoes for the same price based on their so called "A to Z" guarantee. After talking to three levels of management, the only resolution I got to was a cancelled Amazon Prime membership.

I literally have a headache after dealing with the broken English and poor reception. I have been a loyal Amazon customer for years but I will NEVER buy anything from this broken site again. They jumble your orders into suborders and then to confuse matters worse, charge your card all kinds of ways in the process. When I called because I was obviously overcharged, I was told, "No Ma'm. It says right here we didn't overcharge you, contact your bank." Well you did. Point-blank simple. And you handled it horribly.

Today being Jan 5th 2017, I went onto Amazon to place an order. I needed to reorder a few items from the year 2015. Upon my search, I found 2 separate orders that I had paid for items but never received. Apparently you have to watch your orders closely with Amazon because they allow their vendors to steal from their customers. I called and spoke to a nice young woman who gave me an immediate refund for the first order.

I'm amazed by my Echo Dot. It's ability to recognize my voice so quickly, it's up to date response on athletic events, and the intuitive nature to all types of request, make it fun and a pleasure to use. I see no need to purchase the more expensive Amazon echo when the dot can perform so well. I highly recommend this new technology and I'm just beginning to explore its many possibilities. It's been a great Christmas gift.

In June 2015 I purchased a Kid's Kindle tablet for my granddaughter, who lives 100+ miles away. Her mother has access to the parental controls. Her mother has now decided to purchase items. These are charged to the credit card I used to purchase the tablet. They do not appear in my Amazon account orders, I do not receive any authorization requests or purchase notifications. The charges just magically show up on my credit card, with a generic "Amazon digital purchase" description. I write a review of the product, describing the issue, and Amazon refuses to publish it, and referring me to their "review guidelines". My review meets their guidelines. The problem is that my review is negative, exposing a billing vulnerability to any purchaser who does not retain the parental control rights.

I've been doing 'business' w/ Amazon for a few years and will continue for sure; 'they' have improved tremendously from the 1st time I started ordering items! Nowadays, I checked w/ them 1st before I buy anything! The vendors are most ethical & will accept returns easily; besides online ordering fits my lifestyle perfectly! I appreciate Amazon a lot!

Amazon is a very good site to obtain items that are difficult to find elsewhere. However, you need to be sure of what you're buying, e.g., bought a pair of Dearfoam slippers that were correctly labeled for my shoe size but did not fit. They appeared to be defective, not at all like the slippers I already possessed. Also, trying to get hold of Customer Service by phone is impossible. They do not list a phone # for that service which sometimes is easier to utilize than via online chats.

I received a gift and I tried to return it since the gift was something I did not like or have a need for. I couldn't tell the gift giver that I didn't like it since I would be hurting their feelings. I thought that it would be easy to return. After being on the phone for two days and got nowhere I gave up. Because it was a "GIFT" I was having a hard time returning it. The first representative I spoke to she was helpful. But when she called me the following day with instructions to return the item she called me at the wrong time. We were supposed to speak at 6:00 pm Pacific Time not Eastern. So of course I missed her call. I called the Customer Service Number to try to resolve the matter and again got nowhere. I even asked to speak to a supervisor and he told me since they couldn't help me to donate the item. Really!!! After two days of trying to return the bag the supervisor told me to donate it. WOW!!! DON'T trust Amazon.

I have been a member of Amazon since 2003, I felt compelled to finally write a review this week. So anyways I bought a LG microwave, it crapped out under warranty, LG basically told me to buy a new LG microwave or else I would not get a refund. Who the hell ever heard of a company manhandled customer's preferences like this. So I called Amazon to get more information about the microwave and I tell them my story. Boom, they give me a full refund and it in my bank in 15 minutes. And this is not the first time the refunded like this, I think I probably got at least 7 refunds like this in the past. So I will be sticking with Amazon for a long time. They rock!

I use Amazon for purchasing food items and drug store type items that are difficult to find in my local supermarket or that I find for a lower cost. Amazon has the best customer service of any organization, which is the primary reason I use them for so much of my purchases and is my primary online source. I also have subscriptions set up for my favorite ongoing purchases so these items are automatically sent to me monthly, and includes an additional savings discount. I also love being able to shop at my convenience from my comfortable lounge chair at home while watching my favorite TV program - who can beat that? I have also been a member of Amazon Prime for the past few years and enjoy all the benefits including free two-day shipping, free books, music, and movies online. Overall I think Amazon is the best!

90% of the time, the price on Amazon is lower than in-store prices, and many of the other online sites. We use PriceGrabber and Honey as comparisons and except during holiday sales, Amazon comes up the winner. The biggest price advantage is the free shipping option, delivery is very prompt, and their refund policy puts it over the top for us. The only drawback to Amazon is when the item is offered by a third-party seller; then, the purchase can be questionable. For example, products designated as "Apple-certified" but not sold by Apple can be epic fails with inferior quality. Same with printer cartridges that are not sold by the manufacturer. Some can work well. But others - waste of money. We are inveterate online shoppers, and with a few exceptions, Amazon has proven to be the best choice.

I bought a new 4k-capable home theater receiver. I wanted to be sure I was getting one with all the features I wanted and at the best price available. Several of the products I found had conflicting or wrong information, so I verified the product details on the manufacturer's website, but ended up buying from Amazon because they offer fast, free shipping with my prime subscription.

I have had many problems with Amazon over the last few months. First, I had ordered a sold by amazon.com product for $26.63 but got some random $8 neck shaver that is worth nothing. Secondly, I ordered a monitor that says it is "Like New", however I received one that has a broken capacitor. Thirdly, I had found a amazing deal on Digital Day for a Plex Pass Subscription. I had bought some Amazon Coins with my gift card balance and proceeded to purchase the subscription. Little did I know (as it was nowhere on the site) that you CAN NOT purchase subscriptions with a Coins Balance or a Gift Card. The customer support team is awful and doesn't solve most of your problems. Maybe once you will get a good rep, but none of the others that helped.

Amazon needs to be held accountable for the 3rd party people they are associated with. Amazon does not stand behind their customers. Amazon needs to be investigated for the FALSE representation they give to their customers. I have been waiting for a Christmas package to arrive since December 22, 2016. All this company can do is apologize for the problem. They need to be held accountable for false representation. How is the company so big that it is unaccountable to the public. This company makes it very difficult to complain about anything. It is extremely difficult to find a phone number. When you reach someone who does not speak English very well all they can do for you is apologize. That's it... apologize. Very poor customer service! DON'T GIVE THIS COMPANY YOUR BUSINESS/MONEY.

I shop on Amazon a lot. They have great selections, anything you could possibly need. The prices are usually much better than you'd find in the stores, plus most things you can get free shipping. I've saved a lot of money by shopping on Amazon.

I ordered for Double Decker Milton, this has 3 items. They delivered Milton which has only 2 items. 5 Times I tried to talk to Amazon. They never take it back and exchange. DO NOT buy anything from Amazon.

After placing an order with Amazon part of my order was delayed. When I inquired about the problem I was not given an answer as to why my order was being delayed. I had to call three times before I was finally provided the answer which turned out to be that the reason the order wasn't shipped yet was because the company that was selling the product through Amazon was out of the item. When I placed the order it was stated on the item description that the product was in stock and was being fulfilled by Amazon.

Due to my health I do all my shopping online. Amazon's customer service is great. They have helped me when I have problems with a purchase. What I don't like is that the other vendors can have their own set of rules when you have to return, I don't return a lot but it can be a problem unless it's one Amazon itself can fix. I wish you didn't have to spend $49, it was better when it was $35 for free shipping, so I wait until I have enough merchandise to cover it, s and h can be as much or more than the product at times. I don't like the add-on programs at times, some you can add to your $49 and that's fine, but some it has to be all add-on products, which is a pain. I understand there are a lot of different vendors, but the constant price changes can be so annoying, especially if you already purchased and later on you see it for less. When you can deal with Amazon directly and not the vendors it's great.

I purchased a Kenmore 31150 Elite Bagged Upright Vacuum Cleaner - Silver by Kenmore Elite on sale for $239. I was told my addressed was not valid, same address I have been using with Amazon with my Prime membership for three years now. I contacted Amazon and seller stating my address has never been a problem and then the seller just canceled my order and suggested I order it again at the regular price of $314. Amazon has done nothing to help and the seller is still selling on Amazon. I guess loyalty only works one way with Amazon.

I had Amazon prime monthly membership for almost a year. One day I found they charge Amazon Audible 14.95. I called them up and find out why did you charge 14.95 for Amazon audible, They said it's automatic by the system. It means, they will automatically put you 30 days trial and start to charge. This is fully cheating with customer. Just because they have my card, they can not put me in any membership. This deserves a big lawsuit. This charge is an unauthorized charge. I was just lucky enough to check my credit card to find out. But, other millions of people will not know, they will not check credit card.

Please take time to read their A-to-Z Guarantee Protection consumers. I was informed Amazon isn’t keeping the amount you spend but how many times you used them. I spent thousands since 2001. They left me with a seller and $600.00 defective product. I purchased the product on their site and now they are saying, “deal with the seller”. WOW!! My lesson is to never be fooled by Amazon misrepresented selling of products and services. Why directly use Amazon.com? Google search the product instead or use Amazon to search for the purchaser. Google Shopping has competitive prices and Amazon is just one of the selections. They are no Wal-Mart. Return policy is different! Don't be surprised if you are able to get a cheaper price and better service directly from the seller. What is the purpose of Amazon for you and I?

I was scammed twice by third party sellers. Each case was different. Amazon had a part in each but will not stand behind their sellers. I trusted that amazon would hold their sellers up to the same standards that they themselves try to adhere to, but no. There must be a way that they could figure out who scammed me the second time but they are playing dumb. The first scam was that I never received an item but didn't realize it until months later because I am living at my mother's as her caregiver. They said that months had gone by so they could not make the seller prove that they sent the item.

I've always had a good experience shopping on Amazon. I was able to do all my Xmas shopping from the comfort of my own home. I actually noticed a mistake with my order as soon as I'd placed it, called customer support, and had my issue resolved in less than 5 minutes (unheard of for companies that size).

I have been a member of Amazon Prime for several years now and I find their services invaluable! This afternoon I was speaking with my daughter and she was telling me that there were no really good deals for Cyber Monday at the brick and mortar stores and that Amazon prices were often better than the stores offer when she compared them. I really like online shopping and use Amazon every day - and that is not a joke!

I had a few negative experiences with products I purchased from Amazon this Christmas. One was so bad that it motivated me to write a review. I had purchased a product unknowingly from a 3rd party seller located in China. I don't have a problem with that except I should know that before I buy something. It was going to cost me $38 (least expensive option) to return a $24 item. I complained to the seller first, who was just concerned about the money they were losing, and got nowhere. I then complained to Amazon, who couldn't help me since it was a 3rd party purchase. When I threatened to cancel my prime membership, they bent over backwards and really came through by giving me a refund of the $38.

Amazon.com has the absolute worse customer service support. I have been ordering from them for years and been a member (with an account) since 2007. However, 2016 has been horrible. They submitted payments twice to my bank therefore taking money from my account twice for the same order. I called them and spent 2 hours on the phone only to be told they do not see what I'm talking about. I placed an order this week and at the end of the order I changed the shipping name not address and my rewards points disappeared. I called them immediately and no one could assist me. They kept telling me, I wasn't going to be charged for shipping which had nothing to do with my rewards points.

I placed an order on 13th December 2016. Already been canceled because of the quality issue. Till now I didn't got my refund. Product is been returned. Now Amazon saying that already refunded to your account but in actual it's not. Am just following probably from last one week - no resolution. Very bad service. Don't use it.

I love Amazon Prime and how easy it is to order things! I like the app too. It makes it easy to shop on mobile. I also really like the subscribe and save option--it makes it easy to get products I use on a regular basis.

I ordered 2 items on black Friday weekend and I used my Sears credit card and $45.02 of Sears rewards points towards my purchase. In the settings of my Amazon account there is a one touch change button so anything you touch on the website changes in 1 touch. Needless to say my payment method was changed. I called customer service to have it changed back. The representative fixed that part for me and he was in a rush to get me off the phone. He told me I still got my rewards points off the balance but it was not until I just got my credit card statement that I saw the points were taken away and I was charged the full balance to my card. Such thieves. I will definitely be cancelling my account with them.

The last few months I have been having a lot of issues with Amazon. I have prime. I started ordering for Christmas in October and that's when all this mess started. I also got a Amazon store card which I have been paying on time. So when I ordered my items a couple I received and were destroyed but a bulk of my products never showed up even when they were boxed with the ones that I did receive. I called Amazon and the delivery people over 30 times in 2 weeks. I was so upset. I called Amazon and the card company about my refunds and I was told I was getting them. I saw they scheduled and all on my card but on my end my card balance was going down with each refund instead of up. There is over $300 worth of products charged to my store card that I did buy as well. I have contacted Amazon and I have not heard back from them yet. I'm so pissed off I have no clue what to do. I'm not paying for products I did not receive or order.

I'm quite please with Amazon as a seller and store, etc. Indeed I find great value in the Prime content as well... That is except for the show, The Man in the High Castle. I can take all sorts of violence. I can understand and appreciate how tough scenes need to be to set up the story. I have to say, for the first time in my life, I can't take what this story is dragging me through to set up some relief. Things are bad in reality. This is unnecessary and does nothing but depress me. It's just too much for me to be actually boring through the idea that Germany and Japan have taken over the USA. It just disturbs me way too much. Especially when I see Americans being afraid and collaborating with obviously evil and corrupt (what was) alien forces.

I absolutely love shopping on Amazon. I signed up for Amazon Prime about 5 years ago, and it's the greatest way to get fast and free shipping on pretty much everything I buy. Returns are really easy, too, and your account gets credited within a few days. I like that I can buy items from across the world on Amazon and still get FREE shipping. That has really come in handy this Christmas season!

Shopping is easy on Amazon which is both an attribute and a penalty at the same time. With so much inventory to shop for, way too much money can be spent each time shopping unless I have a strong sense of control. Lately I have been comparison shopping which takes some of the spike out of shopping as it takes time and energy to check and make sure I am getting a good deal.

I have been a faithful customer to Amazon for years. I have never had anything but excellent service until this fiasco. I charged some Xmas presents. They charged my acct on file. I then received an email stating the charges were disputed. I never disputed the charges. I called the credit card company and was told no charges were received to dispute. I replied to the email stating charge my account there must have been a mistake.

This is the new scam at Amazon. Since the seller couldn't deliver by Christmas (1 month after order) they send a small envelope with absolutely nothing in it with the waybill of the order. You track it and It arrives on time. Amazon says my package was delivered when it was not. You can no longer track your package because it was supposedly delivered. I feel scammed. I feel for the first time in my Amazon life has instituted and allowed a scam to function on their site. I demand an explanation. I demand a full credit because, of course, I no longer want the merchandise. I will not order any more from Amazon until I have an explanation of the fraudulent envelope scam. And I thought they were a serious company.

I ordered a pet camera on 12/21/16. Between 12/24-12/27-16, I received 200+ emails regarding the product and asking me to rate their support. As I am writing this review, I just received another batch. They usually arrive in batches of 20-50 separate emails. The email address is (camera company’s name) - Amazon Marketplace **@marketplace.amazon.com. I redacted the company name because the owner stated he did not send them and he's trying to help me resolve this from a sellers angle.

I order from Amazon more than any other website. Since they introduced Amazon Prime *Game Changer* I even go into store and price check. If Amazon Beats their price I purchase it online. If I have to send a product back it is as simple as a few clicks and printing a label. I Love Amazon, there are also the added benefits of Amazon Music and Amazon Movies! What a deal. I would highly recommend purchasing a prime membership!

For the most part, my experiences with Amazon have been great. The website allows me to compare different vendors and their ratings, different prices and different deals in a fairly short time. If you are new to ordering from Amazon, their forms and their processes take a little getting used to. I've ordered many times from Amazon, and can only remember two experiences I wasn't entirely happy with. Both of those experiences have thankfully been resolved without much ado. The items usually arrive within a reasonable amount of time, and in some cases you can get free shipping, depending on the offer. The merchandise is almost always carefully packed; I've never received damaged goods.

Amazon Users please beware from Amazon.com's alluring 2 day shipping membership program. First of all I had no idea that I'm getting into this membership due to no information was written in large only probably a dot where you click agree which I thought it was a part of a order processing and then when I did find out that they charged me 99$ for it. I called to get refund. They said they will not refund it. So be careful if you're going to order something and get into their trap of 99$ Membership. I didn't know that their offer of 2 day shipping will put me in memberships and will have to pay 99$ for one order. I'm done with Amazon. Will not use it ever again. A nice way to cheat customers and make money off of them.

I have been a Prime member twice now. The first year, I think back in 2013, I had the free trial for what felt like maybe 6 months. It was amazing. But at that time I was in high school, and could not afford it (no job). But now I have a full time job, and I'm a college student. I was running low on time to purchase my rental books for college and I was freaking out. So, in August 2016, I checked Amazon and they had them. They were even offering free two day shipping to students. But I was like, hey, if I'm gonna spend this much, might as well get Prime. So Prime is 50% off for students (YESSS). I had no problem returning my books at the end of the semester. I just put a prepaid label and sent those babies back.

Only one time did I ever have a problem with a delivery which never came. Wrote Amazon, they resent the item and told me if the original ever was delivered to keep it as well. The replacement came in 2 days. The original order came 4 weeks later and I wound up getting 2 for the price of one with no hassle at all.

I had to call Amazon again because I never got any response back when promised. So after several phone calls and nearly a month, I finally am able to log into my buyer account.

Amazon Prime makes ordering easy. Shipping is free and packing safe and secure. If there are issues with product, returns are easy. The only issue I have with Amazon is that if you are sent a defective or incorrect item, the return shipping is deducted from your refund. If item is defective or incorrect, it seems that seller should be responsible.

I was interested in buying one of these hot new Google WiFi systems, but they were sold out on the Google site. So I checked on Amazon, and they were available, but at a price far higher than the Google list price. Google was offering the 3-pack for $299, whereas it was priced on Amazon at something like $500. Is the price difference due to limited availability, or is Amazon attempting to make Google WiFi look much more expensive than it really is? Is Amazon pushing a similar wifi product of their own? The answer should become clearer once Google can fill its outstanding orders.

Amazon website is so easy to use and suggestions make it even more helpful. The product arrives before the estimated due date and always satisfaction guarantee. I have not had to return any items; all were true looks compared to pictures on the website. I always suggest Amazon to my friends when they are looking for products regardless of what it is.

I bought a watch through Amazon at Christmas, for $258.99. The watch was broken when it arrived, as it could not be set. Notified Amazon immediately, after several emails the seller agreed to authorize the return. I insured the watch and sent back at my expense. Two weeks and several emails later I received a refund less a 20% restocking fee, in the amount of $207.19 for a defective watch. That's a $50.00 charge. The seller knew that the watch was being returned because it was broken. I included that information in the return. He also assured me that I would not be charged a restocking fee since the item was broken.

I have had an account with Amazon.com since 2003. It was mostly used for sending gifts to friends in the USA and for buying Kindle books. I usually topped it up with the purchase of a gift card very 6 months ago. Amazon has now set up Amazon.com. au and over the last year made it all but impossible to purchase books through Amazon.com. The site would not even show the prices and automatically referred me to Amazon.com. au. Eventually I was forced to migrate the account. I had a balance in my Amazon.com account and that was the problem. I cannot use the balance to buy Kindle books. I cannot transfer the funds to my Australian Amazon account. I cannot use the funds to purchase a gift card for a friend in the USA. Amazon claims it is not possible to refund the balance to my registered credit card.

I bought several Kindle books, garbage bags, and ice packs on Amazon. Overall Amazon is my favorite site to shop at because paying only takes a few clicks. Also Amazon will probably have almost anything I'm looking for. The prices are usually fine. I do have a concern about the customer service. When I got a new phone the Kindle app wouldn't let me download some of my books because my license is over the limit. This is annoying and Amazon's self-service FAQ didn't answer my questions. I have to call them on the phone, and I'm nervous I won't be able to get through to someone who can help.

I made the dreadful mistake of ordering from Amazon.com a Christmas gift for a family member that was coming from out of town. I followed the standard procedure and I am a prime member. Until Dec. 23 I was told via tracking that my product would arrive by the 23rd. On the 23rd I checked tracking and was told my Christmas present would arrive on the 27th. When I called customer service they offered no help whatsoever. When I asked to speak to a manager, I was kindly left on the phone listening to elevator music for 45 minutes. That is their description of customer service.

They have good quality products, stand behind your purchases, if you don't like what you purchased, they take it back and issue credit right away. I bought many different items from them and have been very happy with their service and product, what I didn't like and sent back there was not a problem in getting my credit. Good company, know how to take care of their customers, so they get repeat sales.

I have used Amazon for the past 3 years for Christmas shopping and so on. For the most part, I get the package that I had ordered. However, every year, they are unprepared for the Shopping season. Amazon will advertise delivery times that they cannot produce for consumers. This is false advertising. I am a Prime Member and have enjoyed our family account, but please advertise correctly your delivery times.

I have been shopping with Amazon for a couple of years and up to now has been great. Recently I placed an order and the delivery was estimated for December 19th. So on the 21st when there was still no sign of it I logged into my account to track package. According to Amazon it had shipped on the 13th but since then there was no update. So I noted the tracking number they had to try and do a trace only to find out that the tracking # they had didn't even exist! So I followed the links to contact the seller but lo and behold you can't call them, only forward an email to them which I did.

Since this past summer I noticed Amazon now takes wayyyyy longer to ship things. We unfortunately didn't notice at the time and we signed up for Prime. This is a complete waste of money! There is no 2 day shipping because now it takes around 5-20 days to process the order and prepare for shipping. And when it does go out for shipping, twice now my arrival dates have been pushed back. On average now, my Amazon orders are taking around 2 weeks to a month! Amazon used to be an awesome, convenient, cheaper, but quality alternative than going to a store. Now, it is faster and easier to fight traffic and hunt for things because Amazon just SUCKS!

Order a laptop hard disk drive, which commonly have 2 speeds nowadays, 7200 and 5400 rpm. I ordered the faster speed, drive arrived and it was the slower speed. Any seller specializing in disk drives knows the difference, so I'm guessing this was an attempt to get rid of the cheaper drives and hope the buyers didn't know what they were buying. I requested a return and received a pdf 'label' with just their address to return to. Not a paid shipping label. So I contacted the seller to provide a paid shipping label as this was their mistake. They sent a first class USPS label with tracking. Packed up drive and returned.

I am a frequent purchaser of Amazon and have always had wonderful experiences. I am writing this review today because I am 100% unhappy and dissatisfied with the service starting beginning of November. My first complaint is about an order I placed that was supposed to be delivered on Nov. 7th 2016. I was unaware that a signature was required for said package and a delivery attempt was made, it was checked on my note that another attempt will be made. I contacted the seller to see when this might be since I am employed full time. I want to make sure someone is home. No response. I waited two weeks with no luck. I finally tracked my package to the United states postal office. I went up there to pick up my package and was notified it was sent back to the seller for not being claimed.

Amazon will not tell you where the item you are purchasing ships from. You have to contact the seller and wait for a response and hope they are telling the truth. Several times I have ordered an item and waited over one month, no joke. Once 6 weeks for a $5 item that I could have got at my local Walmart.

I've been an Amazon shopper for several years and a Prime member for some time, also. Every experience has been good. I love the fast shipment, easy returns the very few times that has been necessary. Amazon has a great selection of items and I love the reviews.

Ordered bed mid November. Should of received by 1/12/16. Amazon emailed saying delay. It will be 10th to 15th then emailed again saying 15th to 20th. My husband spoke to someone who said they were definitely coming in and not to worry we will get it before Christmas. Got a 2nd hand bed off eBay at an extra cost just in case it didn't turn up. Today 21/12/16 got an email saying they were cancelling our order as no more in stock. Very poor customer service. Don't practice what they preach. Any other supplier would be taken to task by amazon but they can do what they like. Would not buy straight from them again.

Purchasing through Amazon is a breeze! I can always find what I am looking for. The prices are comparable to everything around. Any issues with any order, Customer service is always on the ball. They will take care of things for you, they are always nothing but extremely nice and helpful.

I originally purchased this from Amazon on cyber Monday and never received item. They refunded my order without my consent. Purchased it again on Amazon the next day for a lot more money and I complained about it upon deaf ears. I just received half of the item and the top of it is gouged, also where is the rest of the unit? Needless to say I am very disappointed.

I will never shop with Amazon again. I've been using them for years and never had a problem until recently. I purchased an item from one of their marketplace sellers and I tried to cancel, but never received a response from the seller. Next thing I know, I get an email saying that my item has been shipped with a fake tracking number. I called Amazon to ask why I'm still receiving the order and they said the seller told them that the item already left their warehouse. So I asked for a refund which the seller approved but I would have to pay to ship it back, along with a 20% restocking fee.

My wife and I made a purchase for a gift for our son, just a phone case. We received a message saying item shipped. Then we get another message saying item cannot be completed as it's out of stock. We were given the choice of waiting for stock to replenish, or cancelling the order to try and get it elsewhere. We decided to wait but when we tried to click that option find that the order was cancelled already by the seller, Urbaninspirations. We tried to contact them and Amazon to say we wanted the order still but no response. Then while looking for the same item to re-buy, find the same company selling it but for triple the price!!!

Ordered three Christmas present for my three kids. Printed out the confirmation. Expecting new year’s eve. Money taken out of bank account. Checked this morning and the order was cancelled. Pricing error. Chatted and was told that there is nothing Amazon can do. They would give us a 5 credit. What an insult. In business for 41 years. False advertising, false pricing, corruption at its best. The might Amazon is not a deal. Support your local business. What do I tell my kids?

Hi I tried Amazon Prime, and they kept sending damage things. I showed them photos of the items. I told them I can't get to post office, so they sent someone, and picked them up, 2 times these WWE toys were damaged. They gave some Amazon credit and refused to do a third return. I never seen such incompetence in my life. They told me they do not guarantee items boxes mint. They also sent products in too small of a box, if it's damage why send it at all, and then shove it in that box? They send items that look open or are torn and ripped and smashed! Amazon is suppose to be the best but they do not train their warehouse workers. I had to end up keeping the replacements and they will not compensate me or further talk to me! It's sad that they keep doing this as if I'm lying. Here are the photos! Not normal shelf wear, my Prime was for a free month, then they had nerve to ask if I want to renew it. I said, "No why should I pay if you send items damaged!"

I had ordered the one plus 3 t 64 gb variant on 14 Dec order id ** also entering the contest for 100% cashback. After 3 days vendor canceled my order without my knowledge and now I have to wait for the refund to show in my account and also cannot take part in the contest I had entered. It is sad that Amazon service has gone down like this and the vendor is not answerable for such actions. Looks like either the vendor or Amazon cheated in this instance.

I signed up for Amazon prime month and a half ago. I was under the impression that I would be able to pay a monthly amount kind of like Netflix. That's not their problem now. I should have read before I authorize them to charge my card at the end of the free month but in the middle of that month I ended up losing my card and having to get a new one re-issued from the bank. This card had a different expiration date so they were unable to charge it and when I did it came back declined at the end of the free month.

Amazon use to have fantastic customer service. In the last few months, they have gone downhill rapidly. I have received the wrong item and they told me to pay to ship it back and they would replace it. I have had items IN STOCK take over a week to arrive when as a prime member it should be 2 days shipping and when I call customer service they don't care. They use to at least offer compensation or an extra month on your prime membership. From my experience over the last few months, I think I will be going elsewhere and I will keep my money instead of going prime.

Do not expect your holiday shipments on time. Amazon is providing FALSE INFORMATION on their website in numerous pages (including help section, and front main website page) regarding holiday shipping cutoff times. They are reporting Dec 16 for free shipping and Dec 19 for standard shipping as cutoff times to ENSURE delivery by December 24th. However this is FALSE!! You will select free shipping today, get an e-mail saying to expect delivery between 22nd and 28th which is their usual year round free shipping quota of 5-8 business days. Spent two hours on phone with 3 different supervisors who claim will absolutely 100% NOT ship until 22nd and will arrive 22nd - 28th and they all quoted the 28th. They INSIST that they are quote "not doing anything wrong and will not offer any assistance because the information they provided is correct".