Amazon.com Reviews

Both buyers seem not to understand and escalated to claim. Amazon had my account suspended. I contacted Amazon, explaining that Amazon should had not had the USED category for this specific game title, to prevent from any future incidents like this. Amazon kept sending repeated same e-mail template stating that the Amazon alliance had decided to terminate my membership. My income to support our 4 kids, had severe damaged, due to error judgement by Amazon alliance. Nor they care to listen and help to rectify the situation. I created a new account, under my wife's name.

In the first 28 days, Amazon had terminated my wife's account. I passed on to my other friend, of my inventory and help set up account for him. His account got terminated in the first 20 days. I believe Amazon marketplace have a system, in giving out % compatible, where it will alert Amazon, of this seller account that is high likely linked to their black list. Once Amazon alliance send an e-mail to terminate, it is a flat-out death sentence and to the future sellers who has similar to my inventory that I have, or sold to (high volume of inventory, such as books, music, pc games, toys, baby clothes).

Everyone who has looked at the shipment advised me that it is used and I should not give it as a gift. It does not satisfy anyone as a brand new unit. I sould never use it and I have lost about $140.

Another example of a company getting too big and subsequently a God complex. Lost a potential sale. Will not shop there and removed all links to them on my many websites and blogs.

i immediately had one returned when i was assigned a tracking #. Upon receiving this # i was told the refund will be made via the same method of payment within 14 business days, this was on or about July 4th. I am yet to receive my refund to date despite numerous calls

The funds were set aside to finance my citizenship. As a result of this delay I am forced to postpone applying to the NYPD

Amazon gives this person a full refund and i am removed as a seller! He also insured it to the hilt when he sent it back via the USPS. i am certain his intentions were to make a claim on them, as well! Please advise, i am out the game, the money and now a job!

I do not know what affects this caused my toddler or if there will be long term affects later on.

I ordered the book thinking it would come. I now had to purchase it from the school for $238 rather then the advertised price of $118-$30back for signing up for a amazon credit card. I have missed ten days of study and $35 that i had to spend on an online program that i now have because it came with the schools copy of the book. I am left confused angry, and it has gave me a sour start to a course thet is very important to my education.

2nd - purchased a Reynolds hand vacuum for freezer bags. They also showed me bags - various sizes. I bought only to realize the bags were for a different type of vacuum, wouldn't work on my type vacuum.....again - no way to return. I WISH NOT TO DO BUSINESS WITH THEM AGAIN....HOW DO I GET OFF ALL THEIR MAILINGS?

Lately, as they expanded their selection to clothes, shoes and etc, I started ordering a lot more stuff and of course returning some of it as is expected when you buy things sight unseen and in many cases poorly described. They want you to buy everything from them but you don't want you to return stuff though it is easy and quick to do with a fully automated return process. You also pay for return shipping when you send the stuff back.

Amazon closed my account without any warning and without siting any policies that I have violated. I do not see any warnings or limitations on returns on their return policy. The email was rude and totally unprofessional. They have also not refunded the $89 Prime membership fee I just paid. They simply closed my account and do not reply to my questions. They also routinely charged various restocking fees although I don't see that stated in their policies either. Stay away from Amazon.

However, upon further investigating, this 'Rebate' is actually a gift certificate to a mountedmemories. I found that the product description was extremely deceiving. This is also from Amazon.com's own Rebate Policy found on.

It reads, For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate. Through this, Amazon.com has misleaded experienced consumers such as myself to believe that it was actually a cash rebate but in fact it was just a gift certificate to a website.

Ruined my Labor Day weekend with my wife as I had to call Amazon.com rep. and asked to speak with the Supervisor who was too busy to at the time but called me back after an hour and 30 min.

I have been selling on Amazon for about 2 years with over $50,000 in sales yet I continue to be bullied and treated like someone who means nothing to Amazon's apparent success. Amazon froze my account in the beginning in the name of 'merchant review' yet expected me to ship out product.

Amazon believes that buyers are all honest, hard working individuals just looking for a great bargain. Wrong! As a seller, we know that some buyers can basically get their item for free and Amazon will not investigate further. Its like they flip a coin and say sometimes the sellers right some times the buyers right, depending on whether its heads or tails. This is outrageous and it has to stop!!! Amazon closes accounts, over charges on their commission and does not compensate the seller enough for shipping.

For example, I once had a few A through Z claims against me in which all I had to do was prove the 75 cent delivery confirmation number and all was well. However recently, Amazon has required that the seller ship items out using a signature confirmation which cost $2.20. Now this is on top of the shipping cost and the HUGE commission Amazon charges. To this I say SELLERS UNITE. BUYERS UNITE.

i contacted amazon about this and they said it would be investigated and they would use dhl. nothing was done and every time i ordered again it arroved damaged. it got to the stage where If I recieved and email saying the order was being shipped and that they were using ups as the company I would contact them and notifyy them in adavance even before the item had arrived that it would be damaged. this has went on for a few months and now since my last shippment arrived damaged I notified them of this they have now closed my account and penalised myself and any one living at my address by stating that they would close any account being opened by myself or any one at my address.

I as the customer had the belief that if I was purchasing an item new and was paying for the method of shipping the item I had the right to request a certain shipping company if it was one of the ones they regularly used but have now found that this is not the case and that as a customer I had no rights to expect items to turn up undamaged and in a usable condition even though they were notified of the priblems with their chosen shipping company. they ignored the problem and did not investigate ups but investigated me even when offered photographic proof of how my items were arriving

the consequences of this is that I am now no longer able to purchase through them and no one at my address can either as they have blacklisted my address

My husband Matthew immediately contacted the merchant, Electronics Expo, who was not responsive to our concerns whatsoever. Electronics Expo stated the package must have been damaged by UPS, and their only guidance was for us to have UPS pick up the package to perform an "internal investigation". It was also stated that if UPS did not find any fault in their transit methods, then the box would be returned to us. Matthew explained to the representative that this damage had nothing to do with UPS, as it was the interior contents that were damaged. Electronics Expo was not willing to receive their equipment back, and ship us a projector that had been handled appropriately. I attempted to contact Electronics Expo, to state my disapproval that they were not compliant with their return policy, and I was informed I would receive a call back from the supervisor in the return center. I never received this follow-up call. After several additional attempts to contact Electronics Expo, my call went unanswered as the phone kept ringing.

With much frustration, I contacted Amazon on 7/25/08 at 9:45AM EST, and spoke with Arun S. in the call center. I stated I was seeking some guidance on how to return this projector, and at this point I wanted a 100% full refund as I was done conducting business with Electronics Expo. I explained to Arun that Electronics Expo wanted me to ship the projector to UPS headquarters, for the internal investigation to be performed. Arun advised me to cancel this UPS return, as he agreed the damage had nothing to do with the shipment process. Arun explained he was initiating an Amazon A-Z guarantee, and that I will receive a 100% full refund in 7-10 days, and it would be up to the merchant at that time to obtain their equipment back. Before the call ended I confirmed with Arun that I should not send the projector to UPS.

On 8/08/08 at 8:50AM EST, I again contacted Amazon to obtain an update on my claim and I spoke with Renae L. in the call center. Renae stated the A-Z claim had not yet been initiated, and that she would do so that day. On 8/11/08 at 2:15PM EST, I called Amazon again to check the status and spoke with Aria in the call center. She also stated the claim had not yet been initiated, however she assured me that I would receive a 100% full refund within 7-10 days and that the merchant would have to contact me to obtain the projector. Aria stated she would follow the case, to ensure that I received proper follow-up and that the refund is granted accordingly. Yet again, I never heard back from Aria or anyone else at Amazon.

On 8/16/08 I received an email from Amazon stating the A-Z claim had been denied, "We are writing to follow up with you regarding the Guarantee claim that was filed for order. The seller of this order has a posted returns policy, which was available to you prior to the time of purchase. This policy explicitly states that items such as those purchased by you cannot be returned under these circumstances. As a result, your claim has been closed."

I immediately called Amazon at 7pm and spoke with Raquel S. in the call center. Raquel stated the claim had been denied because the previous representative entered the claim incorrectly. Raquel stated the claim had been entered with the information that I was aware of the damage to the product when I signed for the receipt. Raquel stated I would receive follow-up within 48 hours from a supervisor. I never received that follow-up call.

On 8/18 at 7:45PM EST I again called Amazon and spoke with Lacey E. in the call center. I requested to speak with Aria, who I had been in contact with on 8/11, however Lacey stated there are call centers all over the country and they did not have the ability to transfer any calls. So I once again explained my dilemma to Lacey, who stated I will receive a call back from a supervisor. I never received that call.

On 8/22 at 10:00AM EST, I called again and spoke with Brian (he refused to give me his last initial, however he was a supervisor located in Huntington, W VA). Brian stated the claim was denied because I should not have signed for the damaged product. I tried to explain to Brian that I was not aware of the damage at the time, as the exterior packaging was in pristine condition. Brian stated there was nothing he could do as the claim was denied.

I requested to speak with a manager, and was transferred to George P., an Area Customer Service Manager. George stated I needed to handle the return with the merchant, and Amazon could not be of any further assistance. I explained once again that the merchant does not answer their phone, and they were not willing to assist me initially when I contacted them shortly after the purchase. I also explained to George that I was now beyond the 30 day return window, as I had been instructed by numerous Amazon reps to wait until the claim was finalized so that I can receive my full refund. George stated he would escalate this matter to his superior.

On 8/26 I received an email from George P. stating the following, "As per our conversation last Friday I brought this issue to the attention of our Executive Customer Relations team. Several parties reviewed the facts surrounding this case and at this time we are unable to intervene in this matter. Any further attempts toward resolving this should be between you and the seller directly."

All I have wanted to do is return the damaged product and receive a refund. I have also attached the merchant's return policy as printed on the back of my sales receipt. It clearly states that defective merchandise can be returned within 30 days of purchase date. The merchant was not willing to comply to this return policy. We are now stuck with a damaged product and a $2188.88 charge on our credit card.

I tried to talk to Seller Support. I wrote them an explanation, etc. Tried to work with them. But each time they would send me after very careful consideration you are still permanently terminated. Please keep in mind this is forever. ....After a couple of weeks I thought this is the universe's way that I shouldn't be sliding books in envelops for Amazon. So I took 2,000 of my books and listed them on Craigslist. i got a couple low ball offers from Amazon sellers, then got a similar offer from a construction worker who needed to earn some additional income. I told him I would teach him how to sell on Amazon. I helped him open an account, hook up to his bank account, list a couple of sample items and wished him well. I am not a partner with him. Never was. I am not involved with him, I am not related to him, I don't participate in these sales. He purchased my books from Craigslist.

Within a few hours of opening his account, Amazon, blocked his account for 90 days and won't allow him to sell. I just wanted to take a moment to salute, Amazon's incredible sleuthing skills. Not only have they blocked a struggling poet. Hindered a hardworking honest man from an opportunity for a 2nd income. But no matter what...darn that inventory of 2000 rare and hard to find books, just can not cross their threshold. I've tried to relax during this whole thing. Somewhere at the vortex of this is some 26 year old eager Barney Fife kid that's trying to create drama where there is none..

If only the Alliance Department would talk directly, they can figure out the good and bad. Maybe they don't have humanoids in the department? Meanwhile Amazon has been successfully privileged to take away a lot of business from bookstores, publishers, authors, and great market share in many media and products. Perhaps their clout is going to their head. Check out Overstock. They're now at least 5% under Amazon with a huge inventory of everything you could want. Needless to say, they lost me as their loyal customer.

Several days ago, it happened again! I wanted a play kitchen for my daughter and used Amazon as a starting place to compare features. I narrowed it to 4 possible kitchens, and PRINTED the pages so I could look the items over without having to be online. I chose one of them today, and logged into Amazon.com to complete the purchase. WHAT A COINCIDENCE! The prices were MUCH higher ('my' kitchen went from $191 to $255; another went from $156 to $183...) Now out-priced, I will be not buying a play kitchen from Amazon.

Suspicious (and a bit ticked) I called Amazon to relay my suspicions and ask for official company policy. I was assured that only if the manufacturer raised the prices at those times would the items be more expensive after being viewed or sitting in the Wish List page. When I suggested it was a real coincidence that this would happen twice, AND that there were different manufactures involved, there was a repeat that Amazon does not use that practice. I will check other computers and pretend interest in other items to see. But BEWARE! I do not believe at all this was 'just a coincidence'.

None, other than my daughter will not be surprised with her play kitchen.

This company look for people who don't understand much in electronics and send them lower quality items that have something in common even though people order exact items they want and of course, it's in stock. It's allowed only on the Internet to make that kind of sales since some companies know already they can always say it was done not in purpose, and no charges will apply.

I took my half personal day to come at home to install that electronic device since I needed to use it ASAP. I need to waste my time to return that device back, and I also have to stay an additional week unless I will order it from another place and will get it finally at home. I also was overcharged 50% of the price.

right there I should of known something funny was up, but I waited and its now been over a month and they still will not send me a refund and when I email support they all they tell me is they can't find and account for this email and can't give out personal information, I ahve sent many emails and that is all they tell me, and I have called them several times, but with no luck, they are holding my money, I will never do any business with them again and will warn others, I still want my money.

I feel really bad and have been charged for none sufficient funds on my bank account and I could be sent to check systems for NSF and not be able to have a checking account for 5 years, I have already waited 5 years to get out of check systems. So this is a hardship and I am suffering because of them not honoring there word and refunding my money.

I wanted this book for an exam. If I had known it would be more than a month to receive it, a local vendor at a higher price would have been more cost effective.

The people I spoke to were difficult to understand, and I'm sure some mistakes occurred because of our miscommunication. As a result, I have a second order for the book I wanted and have to pay shipping for it, which I wouldn't have had to do had I been able to place my order correctly in the first place. Their Web site makes simple changes difficult if not impossible to complete.

I wound up paying $3.99 for the correct book which I wouldn't have had to pay had the order been registered correctly in the first place and if the people I spoke with had understood what I was trying to explain. I gave up and am resigned to NOT doing online business with Amazon.

It was right till now but the address they mention is of Australia and I am residing in India. I send my proper order number and tracking number but still they sent me the wrong address to deliever my order.

The books and shipment charges are total 79$. How can I complain about them.

Later the next day, someone from the Seller-Performance Team once again blocked my account. I asked them in an email what was wrong and they told me that it was because of my email address, but it was their mistake because they turned my account back on in the first place.

So then I contacted Amazon.com instead of the Selller-Performance Team, and Amazon.com investigated the situation and unblocked my account. Then I sold one more item until today, I got another message from the Seller-Performance Team telling me that my account was blocked for good and that I have 90 days until my account will not exist. Blocked means that I cannot buy or sell anything using my account on Amazon.com.

I wrote an email to amazon.com telling them that obviously the two, Amazon.com and The Seller-Performance Team are not working together on this situation. Amazon.com people are unblocking me and The Seller-Performance Team sees that I am unblocked, and blocks me again.

I just wanted my voice to be heard since Amazon.com is not as great as it seems. I thought Amazon.com was better than EBAY since their fees are lower, but it seems like EBAY wins my vote! Dealing with Amazon.com and the Seller-Performance Team has made me emotionally damaged because once I was off the hook, they kept on insisting that I was doing other things, which I never did. Their system is screwed up and needs to be fixed. Now I'm going to EBAY!!!

I expedited this order and was charged $18.45 for 4 pieces of plastic. You notified me that I will not see these 4 pieces for a week and offered me $5.00. This is obviously unacceptable as I needed and was willing to pay for expedited shipments and it is extremely unfair to charge $18.45 for items that weigh less than 1 ounce. I expect a full refund for the shipping charges or a more than $5.00 credit.I

In addition, the product is substandard so I requested a RETURN of the 3 unused packages. I was completely ignored. FALSE advertising such as expedited shipments and charges when the vendor doesn't provide the service is very deceptive and you have lost my confidence.

Consequence: I do not trust Amazon any longer and will only use your site if there is nobody else that can provide me with the products that I am going to buy!

Amazon's decision greatly affect my business. In my line of business, the marginal profit is very thin, therefore, the money I acquire from purchase must be used to restock inventories. In addition, selling online account more than 35 percent of our total sales. Amazon's decision to unjustly closed our account and freeze our fund may cost us our business. Is there anyone out there can help us to seek justice in this matter? Thank you.

2. Censorship of negative reviews. This is a well-known issue among Amazon consumers, so I won't go into the details of my specific case. I'll just say that Amazon removed a review of mine that clearly did not violate the posted review guidelines. (In fact, to ensure that I would not violate the guidelines, my review modeled itself very closely after the Publishers Weekly review that appeared on the page for the book I was reviewing.) I ended up speaking with a supervisor in (so-called) Customer Service who found my removed review, read it, agreed that it couldn't possibly be seen as violating the posted guidelines, and promised to look into it and call me back within the next hour. Do I even need to say that he never called back?

The contempt that Amazon shows for even its most loyal customers is par for the course for greedy American corporate culture, especially the aspects of that culture that involve credit and financing. In the case of Amazon, the effective form of protest is simple and straightforward: buy local.

I complained to amazon and was told it was not their fault and to contact the sender in England which I did and got an instant reply, an apology, and an offer to refund when I returned it. They also sent me copies of the amazon.ca ad and their ad on amazon.uk. The amazon.ca ad clearly said the seller was in New York, title Tight Little Island and that the format was NTSC which is the North American format.

But Some genius at amazon.ca took it upon themselves to change my order without telling me. (I would have known a UK tape wouldn't work here). Not only did amazon.ca pass the buck and deny any responsibility but did not offer the simplest of apologies. I might have quietly eaten the sipping costs both ways if they had not so arogantly dumped me. I have emailed them again and they just ignore me.

With all respect to the gentleman in England they will give me a refund when they receive the item back, but they are stuck with making it an amazon credit, a company I have sworn never again to deal with. I guess I will have to do one more purchase. How can these [people] stay in business with that kind of attitude?

finally cld Vocopro 7/10/08 to pressure Avalanche to speed up repairs: Avalanche response ITs Fixed: Next day Avalance wants $170.60 for repair work says Vocopro won't honor because I took unit out of the cabinet and also an illegal converter had been installed in the electronics: Cld Vocopro and they said they stand by thier outsourced repair techs and that maybe Amazon.com sold me a used unit and not new: that's why the illegal converter was found OR sometimes the manufacturer substitutes parts not in their diagrams: Also Vocopro states once unit is opened, warranty is nullified, I said even if the product is smoking and smells of burning electrical fire, so that it is allowed to smolder inside my home and catch my home on fire?
again Vocopro claims Amazon.com may have sold me a used unit under pretense of it being a new unit also.

Called Amazon.com cust service..first they said becuase of the bad experince i had suffered, they would pay the repair cost,,,then changed their minds...they washed their hands clean and stated they were out of the picture..talk about a CUT AND RUN OUTFIT...I even called their corporate headquarters...nice voice recording said to punch 5 on my phone for a corporate customer help rep...no one answered after 15 minutes of ringing. Amazon.com WILL NEVER GET ANYMORE OF MY BUSINESS, VOCOPRO WILL NEVER GET MY BUSINESS EITHER; AVALANCHE REPAIR, I WON'T EVEN TOUCH THEM WITH A TEN FOOT POLE... thats a given.;

I am going to report Vocopro with the BBB,FTC,STATE ATTRONEYS OFFICE IN CALIF, and also with the CPSC that this product is dangerous and tends to catch fire while in use: I am going to report amazon.com for bad business pratices,bad customer service and fraudulent sales practicies of stating the product was sold in new condition when the manufacturer is claiming it was sold used: PLUS THEY MADE A PROMISE TO HELP ME THEN TURNED AROUND AND RAN. it all on my email.

However, Amazon was oblivious as the shipping damage and was skeptical about how I knew it was damaged if I never received the goods. I explained that the Amazon.com site showed under Where's My Order that the package was shown as damaged. I also explained that the UPS.com site reflected the same details. Because the details were ambiguous, I was hoping Amazon.com would clarify whether there was indeed a shipment forthcoming or not. Instead, Amazon.com was slow to react and insisted on repeatedly placing me on hold to verify and treated me as if I was stealing the goods.

To date, I have not received the goods or a refund. Apparently Amazon.com does not have a procedure in place to ensure a buyer receives their ordered goods. Amazon clearly had notice the goods were not delivered (as indicated on their own website) and they failed to make any attempt to cover or remedy the situation. When I looked up Where's My Order on the Amazon.com site, the tracking referenced that the order was damaged on July 10, 2008, however it also stated that as of July 11, 2008, the order was out for delivery. I have yet to receive confirmation on whether I will receive the goods I paid for.

What is most concerning is that Amazon.com was possibly never going to investigate these circumstances. While eager to accept the sale price, Amazon.com otherwise abandons the buyer. The Seller has a duty to make sure the buyer receives the goods. Not only does Amazon.com's customer service need a serious overhaul, but it also needs to have a system in place to proactively detect shipping problems. Of course, a non-accusatory method would be nice as well, but as for right now I'd just like the goods I paid for on July 6, 2008.

So, July 1st came and past and I got a little irritated so I logged back in to amazon.com and looked under my account and under my orders and it said I had no orders, so I called my credit card company and they said that they accepted the money. So, I tried to contact amazon, but I can't find out where to contact them at besides email, so a couple days later I checked my email and no reply. So I called my credit card company and now I am disputing it. It may be only $5.00, but that's a gallon of gas that could go in my vehicle instead of someone's pocket without sending item. I will NEVER buy ANYTHING from amazon. I will stick with my ebay!

I am disputing the charge on my credit card. I have waited 2 weeks for this item, put my reading on hold for this dispute and now it's gonna take longer.

The issue here is that they're no longer keeping the product in stock and instead lets a third party merchant fulfill the order. So why can't they fulfill my order through a third party seller? Well, since the sale price listed by Amazon is $100 lower than the third party merchant's, Amazon says that the product must come from Amazon and not a third party seller. Huh. Couldn't they have told me that a month ago?

I seek the actual product I bought at the price that was listed onsite. I do not wish to cancel my order, however, I also do not wish to wait 6 months for this order to be complete just because Amazon doesn't value the time of its customers. And I do not appreciate the fact that Amazon continues to offer the same product online to other customers but refuses to provide me the same product for the price that Amazon had listed at the time.

Emails cambe back and forth (which Is till have) and phone calls from here to the US were made. I asked them to cotact my customer service rep, I asked them to email him, I asked them to fax a letter and this is the date where they havent done anything. They lied in the emails saying they couldnt contact my bank representative at the moment and then on the same email they ask me for the phone number I provided several times before.

It is outrageous that Amazon has such a poor customer service that a person can not be transfered to the representative which answered the phone in the first place. It has to be someone else. They cant transfer back to the Supervisor since they gave such a big call center. They cant make international phone calls to solve this type of issues, nor send emails. Only the Billing Department can solve this matter and Im still waiting.

My debit balance has minus aproximately $2300 for almost 1 month. I live under a budget and therefore the lack of cash affects me and my family.

I recieved an email earlier today that the item would be end of July before being available and then a couple of hours later another email telling me that my order had been canceled because they had advertised the price wrong. I think they should have to honor the price. I am really disappointed with Amazon.com for their false advertising and then not honoring the merchandise price. I could've bought it for $10 more locally but now it isn't on sale.

I recieved an email earlier today that the item would be end of July before being available and then a couple of hours later another email telling me that my order had been canceled because they had advertised the price wrong. I think they should have to honor the price. I am really disappointed with Amazon.com for their false advertising and then not honoring the merchandise price. I could've bought it for $10 more locally but now it isn't on sale. They should have to honor the prices they advertise and the quality of the product.

When I called Amazon.com, they said the promotion was run by Amazon Visa card (run by Chase), but not by the store card. However, when I was first opening the account using the Amazon.com website, it was not clear to me whether I was opening the store card or the Visa card, nor was I aware that there were two separate cards one can apply for. I was simply following the $30 promotion link in the website. When I called to see whether Amazon.com would give me the $30 credit, they refused. Instead, they offered me to open a new account with Amazon Visa to get the $30 promotion on a new purchase.

I also learned from the Amazon store card agent (GE Money Bank/Amazon, 866-) that there were other people who experienced the same exact problem that I just described. I find this practice to be very deceiving, and Amazon.com should make it very clear and only provide the promotional link to the Visa account so that other accounts are not opened unknowingly by the customers. I ended up calling Amazon.com, Amazon Visa, and the GE Money Bank/Amazon numerous times, spent more than an hour trying to resolve this, but in the end, didn't get any resolution. I will never do any business with Amazon.com again.

I need to pay my suppliers and order new product so I can sell on E-bay since they at least give you your money! I have paid postage and just need my money!

The dryers were not taken off the site and even to this day you can still buy one. NOWHERE beforehand do they give you this info so you could make an educated decision on whether you want to purchase this new item with NO guarantee! Consumer fraud at it's worst!

Waste of time,money

Economic. Not only did I lose all the bad pictures I took, I cannot afford another camera.

The shipping credit is just that. It is the amount of money required to ship the order so basically I lost money, amazon made money, and a person now has a new book. I reiterate, I would like to know how I can sell a product on amazon.com and you charge me more in fees than the selling price of the item.

Amazon.com Customer Service

Since they are still listing the book and it is being re-released June 1, 2008 I can not book any signings or have preorders made because Amazon still has it listed with the old ISBN# which is linked as a vanity press (authorHouse). Amazon.com has not replied to any of our e-mails or made any effort to contact myself, my agent or AuthorHouse to resolve this matter for over 6 months.

Amazon kept these returns in their warehouse for 5 months, and now have now returned the battery pack to me in March of 2008 in the same package as a SanDisk 4GB compact flash card from a different order from Blue Proton. I made a complaint by telephone call in late March 2008, at Amazon.com Customer Service. They promised refunds on both items. I have yet to receive these. Also there is no way for me to obtain a refund address label from their returns web site (the site crashes). Blue Proton has refused in an e-mail today to accept the return of this order. Why in heavens name did Amazon keep this return on hold for 5 months! They are inefficient & unreliable. Their secondary vendors are bad.

No refund. Weeks of work. Aggravation.

One rep actually tried to tell me that Amazon isn't allowed to sell any digital media to people with foreign cards, which is amazing given that I have been using one to buy digital media from Amazon for over 10 years. Now they tell me to just use another one, as if I could ask my husband to please put his money in another bank for Amazon's benefit!

I now have a (much needed, due to failing eyesight and frequent travels with a husband who works overseas) digital reader and no source of reading material. I chose the Amazon reader because of the enormous resources at Amazon.com; but the format it requires is unique to Amazon and they refuse to sell to me. I bought the Kindle instead of the Sony even though it cost more. Now I have a $400 electronic reader that is useless, and they say that I can't even return it for a refund because I've had it for over 30 days! I don't understand how they can do that. How can they justify letting someone buy an expensive, much-needed item and then callously cut off the source of supplies and tell the buyer to get lost when s/he complains? In my case, this reader is practically a medical appliance; I have trouble reading many newspapers and books with small print. I was thrilled to finally have found a solution. The emotional damage is the biggest issue. I keep asking myself why they are doing this to me, WHY they would do it to anyone? Why don't any of the people who I have contacted care? How can Amazon justify selling to me in the first place if they weren't supposed to? Isn't that illegal? Didn't they use false advertising and sell to me under false pretenses?

Amazon then emailed me to say all return shipping to Market Sellers shall be borne by the customer, and they refused to refund me. I am astonished that Amazon allows their so-called Market Traders to send defective goods to customers and expect them to pay for the return shipping. I am not seeking compensation, but I would like to make people aware that if an item you purchased from an Amazon Market Trader is defective, you will foot the bill to send it back; and if you live abroad, think twice. Amazon take profits when everything runs sweetly, and the customers take the rub when it goes pear-shaped. I will never purchase a single item from them again.

I sent it back promptly and requested a refund from Unbeatable sales who is the vendor for that item. Unbeatable sales said that I would have to get Amazon to credit my account for the $154.70. They agreed to return the shipping cost also, due to the error being on their part. Today is the first of March, and I have yet to see the refund. I tried to contact Amazon; however there's no process or link on their site to inquire about this refund. Unbeatable sales has told me twice that they sent a message to the warehouse responsible for the shipping--as if they are supposed to refund me.

I've spent hours on line trying to find a method to contact Amazon. I've spent time emailing Unbeatable sales. I'm also out $154 and have no merchandise to show for it.

Not even Amazon's supervisor's would tell me the reasoning behind being denied a gift card and demanded and bullied me, swearing that my information would be safe, and not even I could see what information would be on file.THAT IS A BIG LIE AND JOKE! They not only had the banks name printed, they also had all but 2 number's of my checking account listed. Amazon's customer service reps claimed that no one can get into their websites; that also is another lie.

I am not only out of $130 worth of merchandise that I have sold, my banking and credit card info has been compromised. I had to change both my checking, savings and credit card accounts, and I never received the additional $57 worth of merchandise that I ordered because of these blokes. MY advice: Stay away from Amazon, period!

It ended up I canceled the Amazon.com credit card with Chase! This is the only way I could be sure the order would not be shipped some 30 days later when they resolved THEIR mistakes or problems! Bottom Line: Be very careful about doing business with amazon.com. Be very careful about filling out credit card applications at AMAZON.COM!

Delay in receiving products. Not knowing if your credit card will be charged 30 days down the road.

Consumers are unknowingly being forced to pay excessive fees on the unlimited plans at $10 each month. On the other plans, the cost is over $24 for a lesser plan that does not even support the phones data / text capabilities.

Now, I've already shipped over $2000 of my items and paid for the shipping and have gotten 5 feedbacks of 5 stars each, and yet I am helpless to do anything. I emailed merchant-approval@amazon.com and got an automated email that says they will contact me in 5 business days. In the interim, my inventory list of items has disappeared, and I am in limbo while waiting for some type of assistance. I am seriously thinking about filing a legal claim.

Now a year later against my better judgment, my wife wanted to order some things, and I reluctantly said OK. Well now they are doing it again. One item from Amazon itself and another from a private seller have not been delivered when they were supposed to be. I have yet to receive my items, and once again both Amazon and the private seller (with excellent feedback I might add) have taken my money and shipped nothing to me. I guess I have learned my lesson the hard way. If anyone reads these complaints do yourself a favor and do not shop on Amazon.com

The consequences to this have been that I am out about $50.00 so I am pretty lucky actually to have not ben ripped off for more than that. But even though it may not be much money who says Amazon or anyone using their site has the right to steal peoples money?

With thousands of people dealing on Amazon, I would say buyer beware. If a company like Amazon knows a company has a bad reputation and continues business with them, then what protection will they offer? They give lame excuses or pass the buck to another to avoid refunding your money. I'm out $269.01 and stuck with a worthless junk television. The 24/7 guarantee is one, in my experience, that they will do nothing for you as a consumer.

They cheated me and misled me. I am going to pay because I don't want them to ruin my credit. Blackmail is what this is. I know I am not the lone person that has had this experience. I would be willing to be a party in a class action.

Not only was my credit card charged it over drew my account now i have to pay overdrafts fees for her mistake and not only that now i have to pay for the product to be shipped this so unfair i will never order from the web site ever again.

I've lost income and now have orders in limbo. I don't have the funds to ship my orders but Amazon and buyers expect me too. This was income I was attempting part time to afford mounting medical bills. This is a defamation of character by Amazon supporting an irrational complaint. This damaged my future attempts to sell by supporting a completely unsubstantiated claim against me.

Here is the message I sent the merchant: I think these shipping charges are outrageous and will no longer be ordering through Amazon Marketplace. I accept responsibility for not reading thoroughly the shipping explanation before placing my order. My complaint is the policy itself - that there is a PER ITEM charge - in my case, $4.49 for a standard, domestic shipment of electronics - is highway robbery. What was the point of my carefully selecting three items from the same seller, erroneously thinking that I would save money in the long run by paying only one shipping and handling charge? Not so with the handy per item shipping policy! So this is where the seller makes his profit on Amazon Marketplace! That's it for me. The only reason I had this account was so my son could order books, using the 1-click feature on Amazon. You can be sure I'm sufficiently burned that I'll get my books and electronics some other way. Do what you want with this information. I'm sending the same message to Amazon as well.

Am unable to get the order through, which is necessary for the item to reach a friend by a certain date. So, no deliveries made by Amazon.

Today is January 18, 2007, and I still haven't received the package. I contacted Amazon.com in regards to this, and they directed me to a part of their site to obtain a refund for the CD I never received. I filled in a form and got an answer back that they will not refund me because I already got a 10% refund. I have copies (datestamped) of all my correspondence. I am posting my story so that buyers know and beware of Amazon and booksandmusicusa. If anybody can help me to recoup my $80.00, I thank him.

I lost $80.00 and a lot of wasted time corresponding with customer service--also have the disappointment of missing one Christmas gift that would have made a loved one happy.

In December I wished to order more books but the gift certificate had disappeared. They sent me an email wanting certificate number, etc. The person who actually ordered the gift certificate no long works here and is gone I-don't-know-where. The point is, Amazon's records should contain that information. They have put the burden of proof on me and not on their record keeping--if they have any.

I am out the $100 extra I had to pay on the original order and an additional $100 from the gift certificate I will never use.

Their customer service department has been a disaster. They put the burden on you to ship the product back and they play coy when it comes to giving you any information about what really happened. This is scary, to say the least.

After several tracking attempts that we were assured that the package would arrive and my son literally waited outside the front door from 8:00am to 5:00pm today without a delivery, a rep from DHL finally confirmed that the package was sent back to Amazon. She apologized stating that there must have been some sort of problem with the address. If this were the case, we should have been notified immediately. Amazon.com should also check into finding more reliable delivery as the DHL Express is unreliable and has waisted our time, caused my daughter excessive grief and anxiety and forced her to make new arrangements to get back to college early enough to locate and acquire the books and read them prior to the first day of teaching class.

I lost sales through Christmas with them because they offer a service that doesn't work. They refused to reimburse me for the time it was not working. I cannot stop them from charging my card monthly for 40 dollars. Basically I am paying them 40 dollars a month for nothing.

Out of curiosity, I kept checking Amazon to see what they charged. The price went UP to $199.99. At this point, I attempted to post a review of the item to state it wasn't worth $200. I included that I paid only $40 for the same item at Target. They said to give them 48 hours to post the review. The review never posted (3 days now), but they did drop the price to $119.99. I called Amazon.com to complain about price gouging and that the review didn't post. They didn't even post my 1 rating.

I wasn't out the money on this item since I didn't purchase it from Amazon. However, there are likely others who paid $200 for a $40 item. My trust with Amazon is extremely low at this point. Makes me wonder what other items they are grossly overcharging. I buy from them all the time. Also, if they refuse to post reviews that they consider to be disparaging, makes me wonder about the value of the reviews you CAN see. I feel lied to, cheated, discounted, and angry.

I shipped all of the products sold and they said my feedback was not good enough. Sellers have no rights. Now I'm stuck with no money for three items and I am expected to ship an item that I will never see the money.

The real crooks are not the people who work for Amazon, but Amazon itself. The worst sin is not having a way to correct this -- if you order it you get it and have to return it if you're not satisfied, according to their website. They hide real people behind recorded numbers. Never buy from someone you can't talk to. I've had good luck buying books until now....I'll probably never buy another one, and you can count me among those who might be denigrating Amazon's reputation for another 30 years.

Of course this is a financial burden! My card that was charged is attached to my checking account; it's a debit card. Therefore the money was deducted from my readily (or should be) available money. I will not be able to access that money until after the Christmas holiday. Money is tight these days, and I certainly can't afford to have my money used for a service that I did not request.

Without a receipt, I cannot be paid from my school since the book is for the school's library.

I have had numerous correspondence with this company. They admit that the FREE shipping was in effect, however, they did not have the product so it came from another company, thus the shipping charge. It is up to the company that shipped the product & I should contact them.

They did admit that they removed the item from the site after I called.

Reading the feedbacks on cddv4u on10-26-07 all were good, but now since 11-28-07 there have been 56 complaints against this merchant. I have requested a refund since 11-20-07 to no avail. The negatives are either never receiving item and paid for, or arrived in bad shape. The seller cannot be reached through e-mail or through Amazon.

This is not very much but multiply it by the 103 people who have not received their refunds and it mounts up, and this is only for 43 days.

Black Friday Special $36.99 includes shipping & handling.

My Order gave estimated shipping Nov. 28th. The on Nov 29th I received an email giving the shipping date has been moved to Dec. 4th.

Now on Dec. 2nd I received an email stating: We regret to inform you that an error caused the following item(s) to be displayed at an incorrect price. The correct price is $69.99

This is a gross misnomer since the correct price was displayed and they simply ignored the 1 Day special which was not only advertised on amazon but multiple other sites (including www.dealnews.com)

[[PS: I also received for the same order # another email stating the same except for a different item ({Which I never ordered)} namely for a Logitech QuickCam Communicate Deluxe which also states that correct price should have been $69.99

Further: This Logitech Mouse MX Rev. is being advertised as new on amazon.com (at this very moment 12-02-07, from $53.98 and up by half dozen or more sellers. Therefore it appears amazon never intended to follow through on its special 1 day sale.

According to Amazon Customer Service they have received Lots of Calls as of Dec 02, 2007 when amazon decided not to honor their Black Friday 24 hr special sale. Amazon benefited by bringing buyers to their web site, and is now backing out giving a reason which is absurd in that the correct amount was shown, but purposely forgetting the price was reduced for the 1 day only sale.

Economically I suffer 1st by having to purchase at a much higher price. By not being able to take advantage of an additional Logitech coupon which will expire and become worthless without the UPC code.

Also, selling on amazon.com has been my primary income and is no longer available. Let me stress the fact that I did nothing wrong on amazon.com; rather my account was in some way linked to an account that was once suspended for a violation. They do not and will not supply who or how they are linked. It is A VERY UNFAIR PRACTICE.

Their general reason (with no specifics) was The feedback, claims and/or refunds submitted to your seller account profile indicate that a number of buyers have been dissatisfied with the service you have provided.

My approval numbers are outstanding. I have not had had a single A-Z Guarantee Claim, my lifetime positive feedback rating is 95% (exemplary compared to most of the other sellers on Amazon), and I have not received a single instance of negative feedback for over a year.

After the 20 OCT 07 notice, I emailed them back asking for specific reasons for suspending my account. They gave no explanation.

If Amazon is closing accounts for positive feedback ratings of 95% or less, close to HALF of the sellers on Amazon should be shut down. I have trouble believing they are in the process of doing this. They have singled me out for some reason.

On 8 Sept 2007 10-11PM SG time, I called Amazon.com CSA and asked where is my stuff. Is it in Singapore or somewhere at source. I also asked any nbrs, like shipping manifest nbr, consignment, air way bill nbr -- which all these are standard practice on posting services. Amazon.com CSA replied that they don't have the nbrs, in one occassion the CSA mentioned they cannot share this nbr to customer. I then asked what is the packing slip nbr -- which is common printed on the packing slip of Amazon.com box. The CSA also refused to provide the nbr and mentioned they don't have the nbr.

Instead of providing customer on the information which helps customer to trace their paid package, the CSA simply acted hands-off simply as once off from Amazon.com it's not their responsibility anymore. Yes, just stop there. On my years as Amazon.com customer, this practice is disgusting. The CSA simply doesn't understand that Amazon.com business is established based on customer relationship and trust. By providing options of refund or replace (even without question) it does not replace customer's lost of time and trust damage in the relationship.

To my disbelieve, such practice even been mentioned as Amazon.com has best system in US... I doubt so. I think Singapore has better system as customer are given access to trace where their post articles. Dell, and all global logistics company practice such nbr.

Does Amazon.com really still have good willing on their customer, specially international ones? It's becoming so big, and their employee just forgot what is the foundation of their business.

Amazon.com is really becoming untrustworthy and no willing to maintain good relationship with customer irrespective locations.

Amazon.com's policy was to withhold certain funds for up to 90 days prior to disbursement to the seller. As a seller, I have yet to receive these funds. It has now been more than 150 days and I have not received the $1369.14 that is owed to me by Amazon.com. These funds are for sales that have taken place and have been completed.

I have made numerous contact attempts via email and via telephone, but have only gotten the run around over the telephone and minimal response via email. Aside from receiving emails stating that my funds will be placed in my gift certificate account (even though all disbursements have previously taken place through my bank account - as my requested funding method), I have heard nothing further from Amazon.

Amazon.com has acted as the middleman in these sales, but has failed to remit my portion of these sales to me...in the amount of $1369.14. These have withheld these funds for more than 150 days and have ignored my requests to remit my funds.

We purchased the following order through Amazon.com. It was a gift for my wife for Christmas. The watch stopped working on Januray 29, 2007. On January 30, 2007 we requested an authorization to return the merchandise for a full refund.

The merchant offered to repair the watch with the following response. We are sorry that the Pillola - Diamond Bezel Black Date Watch is broken. As there are more than 30 day from purchase, we can't offer you an exchange, but we can repair it for you for free.

Please send the item to us with your Forzieri order inside of the package.

Amazon.com boldly advertises to its customers that it offers a satisfaction guarantee for any purchase during the holiday season and will take the merchandise back and refund the purchase price if the return request is made by January 31, 2007.

The Amazon satisfaction guarantee does not extend to their third party merchants. However the American Express credit card transaction lists Amazon.com as the merchant collecting the money.

This watch was purchased as a special gift for my wife for Christmas. The decision to select this watch was based on the following seller representation All merchandise sold by Forzieri comes from the finest Italian manufacturers and is guaranteed to be genuine, in new condition, and thoroughly inspected by quality control. All products offered by Forzieri are protected by a 30-Day Full-Satisfaction Policy which guarantees a full refund or product exchange if items are returned in an unused condition.

The seller's Forzieri position is send it back and we will repair it.

Our position is we are no longer satisfied with this merchandise it is not as you represented. Within 2 or 3 days of your satisfaction guarantee it stopped working. For $900.00 we want a reliable luxury watch and want our money returned.

On January 4, 2007, Alle Fine Jewelry emailed me and said they were over-nighting half of my order. I emailed back and asked them why they would send it since I had canceled the order. They sent me half of the order. When the package came, I returned to sender and I never opened the package. Then I asked them to please refund my money where they had charged my credit card on December 21, 2006 in the amount of $1938.00.

They received the merchandise back on January 10, 2007 according to FedEx and I have the receptionist's signature on file. I have been asking and asking for my refund daily from Alle Fine Jewelry via Amazon only to be met with, "We are still examining the jewelry you returned." Mind you, they only sent half of the order, but they said they are also examining the one they never sent.

The person I have been dealing with at Amazon.com is Peg and she has not been helpful at all, but in fact, now my Amazon.com account has been blocked, which is rather curious since I have purchased hundreds of thousands of dollars worth of merchandise from them since 2000.

As of January 27, 2006 and they still are "examining" the jewelry I returned unopened which I had canceled before they sent it and they still have not given me my refund in the amount of $1938.00 nor a date when I can expect it. I won't use them again.

I had to call up again and speak with a team leader who arranged for the product (which was now out of stock with Amazon.com), to ship through the Amazon marketplace via target.com.

The next week I received the coffee maker, without any free coffee pods. I called Amazon once again, and after an hours conversation with several people, including another team leader, I basically forced them, against their will to send me a replacement (2nd day air) with the free coffee pods I deserved.

Earlier this week I received my shipment, once again minusthe free coffee pods. I call Amazon.com today and was told that there is nothing that could be done for me further, other mailing the item back for a complete refund. The problem is this product was obtained on sale, and if I received a full refund it would not allow me to purchase a similiar product for that price. Amazon insisted that their policy is that they will not replace a product more then 1-2 times, although NO WHERE is that written for the consumer to see, either before or after making a purchase with them.

As a result, I am sitting with an incomplete order. All I was asking for is the coffee pods I was promised, and Amazon.com was unable to fulfill their end of the bargain! (False advertising?)

I lost my money! Amazon.com doesn't care about customers.

After placing the order and receiving conformation of the purchase order, I visited Willygoat's website to track shipment status. I noticed on Willygoat's website that they list the same exact product for $899.99 (Amazon price was $1007.99) and Willygoat's shipping rate was listed at $86.09 (while Amazon charged $103.99).

Guess what. Its been over ninety days and they still have over five thousand dollars of our money. We long ago shipped out the product and paid for the postate. Now we are out the product and the money amazon owes us. This is apparently a really common practice for them. There are several blog spots with many complainers.

I have no idea how to get them to release this money but this is happening to thousands of people. They ought not to be allowed to hold your funds indefinitely. They are making money off money I earned my selling my items on their website. Its stealing outright! some one help

I have not had money to pay my credit card debt for the postage I was out for mailing items .

I placed my order, received confirmation from Amazon and shortly thereafter was notified that my order had been cancelled because the item I'd purchased was out of stock. I notified Amazon.com customer service. They told me it wasn't their problem because it was North Star's storefront. I contacted North Star to let them know that I would wait for this item to be in stock again and they informed me that they would not be honoring the published price and that it was a mistake on their part.

Do retailers have to honor their published prices?

This practice is the same as dropping items in a person's grocery basket when they're not looking. It's downright dishonest and manipulative. Thanks for listening.

Almost bought hundreds of dollars of merchandise I didn't want.

When the package didn't show up the next day, I checked my email, and saw the delayed confirmation, saying the package's estimated ship date was 6 Nov, 4 days after I placed the order. I contacted customer service, and received a litany of excuses, including The item is in stock, but not at the fulfillment center nearest your home. The item had to be requisitioned from another site and sent to the requisition center near you.

Then they tried to suggest that I did not order the item on Thursday after all, but later. When I asked them why they thought it was ok to ship a one-day shipping item 4 days after the promised date, they said first that shipping dates are estimated, and then One day shipping means the item leaves our warehouse within one day.

When I countered that it had indeed been a day, but that I'd received no shipment confirmation and that there was no shipping information on my account page in amazon.com, I was put on hold for several minutes. When the CSR returned, she said that I did have a shipping confirmation showing the item had shipped that day (Fri 3 Nov 06). And what a surprise! Several minutes later, a shipping confirmation showed up in my email, and an equivalent confirmation appeared in my amazon.com account page. However, the UPS tracking number that was included had no associated data when I tracked it at UPS.com.

I had emailed Amazon 20 times asking for the refund and no response. I had emailed and called the oriental furniture company and they tried to contact Amazon.com but got no where. They cannot refund me since I purchased through Amazon.com and Amazon.com has all my information such as credit card number.

Because I really needed the book and Amazon.com had the best deal, I created a new account to buy the same textbook and even got the confirmation in email this time. Two weeks later, I still have not received the book so I emailed and called Amazon.com. It was the same deal --- our customer service would contact you in 3-5 business days. Now is September, more than three months after I made the purchases, no one from Amazon.com ever contact me.

I want to cancel my orders but I can't. Amazon.com freezes my two accounts. If I tried to shop with other companies have relationship with them, same issue happened. Now, my Target account is frozen too. Is it because I'm too small in their sales percentage, these big companies can choose to ignore me?

Some of my students have used amazon.com without realizing the extended shipping that would result. They did not receive their books until halfway through the semester, obviously causing a very negative situation in their classes. Amazon.com should not penalize customers who choose to use the free shipping option.

I agreed to refund the buyer upon the return of the purchased item. The buyer stopped responding to my emails, so I assumed that she changed her mind and decided to keep the item/book, so I let go of the situation. However, Amazon.com said that I have a pending claim, so I contacted them explaining the situation listed exactly as above. They replied to me saying that the buyer did not have to return the item but I had to refund the money anyway. I can't get any co-operation from the buyer.

The CSR, Brian L., told me that this was the policy of the Amazon's A to Z guarantee. I visited the link he provided me and such policy is not mentioned anywhere.

Now I am without a book to resell and at loss of $80. This is not the first time I have experienced problems with Amazon.com, but this was the worst situation.

I never received my set of DVDs nor did I get a refund. Amazon said it's not their responsiblity and the company - DVD Video Direct - said they sent the DVDs to me.

There is a website we check our orders on. It shows the credit for the first phone, but nothing on the second phone. We had already paid the credit card bill on the second phone before we found out we could not use it. The cost of the video phone was $489.00.

We had to order two new video phones from another company. Both phones were of higher quality and worked fine. The consequence is that we are out the $489 paid for the returned phone. Our faith in Amazon.com's business has been completely shattered and they have lost our business along with that of anyone else we have any say over.

Evelyn should have disputed the amount with her credit card company.

Josh still refused to issue immediate credit and again practically called me a liar by saying that this couldn't possibly be the same book. He was so tactless and undiplomatic that both my wife and I became furious, she hanging up on him while I continued to attempt a fair and just settlement. Josh was adamant in his refusal to issue an immediate credit, so I informed him that I would be publicizing this matter via the Internet. I, too, hung up on him (at approximately 7:32 pm) before I became even more angry. To make certain that the book isn't shipped out again -- this time to an unsuspecting customer -- I marked the cover front and back with black marker: "defective"! The book will be returned as soon as the RA Label is received.

I spent three weeks waiting and waiting and listening for the doorbell. Sending endless e-mails and being disappointed with each useless reply. Wondering if I would have to make a special embarrassing trip outside just to have a simple gift to give my father for once.

I'm seeing red and it's not a Christmass-y red. I've never felt so frustrated and aggravated with this company before. I'm busy and have a lot to do before the holidays--not to mention going to work everyday, including Sunday. It burns me that I now probably must find the time to shop for 3 additional gifts that should have landed on my doorstep yesterday. I just feel angry and betrayed.

I have never had this happen to me before while shopping online. I feel like I'm ready to burst. I don't have a lot of time to shop because I work full time and go to school full time. I just want my money back so I can use it to actually buy something for this person for Christmas. I'm on a tight budget, as everyone seems to be this year, and these people seem to think that it's not that big of a deal. I'm out $39.72 over this.