Amazon.com Reviews

I purchased a Fitbit watch through Amazon in February of this year. It dies unexpectedly last week. Normal usage, I did not abuse it. Screen just went black and l cannot get a reboot. Nor can I get ANY resolution using Google support or fitbit support through google/Amazon. I am being asked to send pictures of said watch, but they have not provided a correct email address to do so. I have called several times and just continue to get shuffled from one support(?) team, laughable, to another. All the pictures I have sent; front and back of watch, (service tag number on the paper that I took a picture of the watch included), the charging cradle, and the power strip that it was plugged into.

The UPS drop off store mixed up a return of two items. Amazon says this is not an error by the third-party and so one company has one item and Amazon has the other and they refused to provide a refund while they get to keep the item. Seems they should not be able to benefit from one of their vendors' errors.

Ordered an air fryer on 5/22. Paid in full, never received. They keep saying "order delayed". Customer service was no help at all. Very disappointed.

Watch your charges!!! Amazon has been billing me for years on an account that I never opened. Yes, I should have noticed before now. When I called them they admit up front that in fact they have been billing me for a Prime account with no purchases for years. The phone number affiliated with that account isn't even my phone number. They accept no responsibility at all. After speaking with my bank the recommendation is to cancel my credit card so they cannot bill me further. Which I have done in the past when the same issue arose. In trying to resolve the problem there is a lot of gaslighting and passing the buck. I must have spoken to six people. None from the US of course.

I spent thousands of dollars on Kindle devices and books, and I’m extremely frustrated that I’ve effectively lost access to purchases on a device that still works. It feels unfair to discontinue support in a way that leaves customers without reasonable access to content they bought in good faith. Companies should provide clearer long-term support policies and better solutions for customers with older devices. Based on this experience, I will encourage others to boycott Amazon.

We have been Prime members for 10 years running. What used to be an excellent delivery shipping and customer service venue has COMPLETELY GONE DOWN THE TOILET! From errant deliveries to other addresses and repeatedly terrible packing from their lackey employed shipping dept, with items thrown into a box with no paper to buffer their rough handling by their delivery drivers to customer service reps that have thick accents and are difficult if not impossible understand. Amazon just doesn't seem to care about their customers' satisfaction. Sad to see another company slip through the cracks and will be looking for a change to a different service post haste..

I received my package and brought it into my home to open it. After opening the package I noticed something was moving in the box and inside the box. Little bugs approximately 20-30 of them inside and on the outside of the box. WTF?!? I did not order a bug infestation to my home!

I am very disappointed and frustrated with the pathetic service provided by Amazon and its authorized installation partner, Spark Services. I ordered a Lloyd Split AC 1.0 TR Inverter 3 Star from Amazon, which was delivered on 16th May 2026. The installation appointment was officially scheduled for 21st May 2026, but even after several days, the AC has still not been installed. Without my consent, confirmation, or even a basic courtesy call, the installation slot was arbitrarily rescheduled to 25th May 2026. This clearly shows complete negligence, poor coordination, and zero respect for customers’ time and money.

Amazon used to be much more reliable. Recently, I’ve noticed a pattern where orders with different delivery dates are intentionally grouped into the latest date, ignoring the faster delivery options selected by the customer. Even worse, when deliveries are delayed, customer service often says their system “does not allow” cancellations, forcing customers to wait for the package, return it, and then wait again for refunds. The entire process can take 10–15 days with multiple calls and complaints. Very disappointing experience lately with deliveries, cancellations, and refunds.

Amazon heavily promotes expandable storage for the Amazon Kids tablet and recommends purchasing an SD card, leading parents to reasonably believe it will expand storage for children’s apps and games. After purchasing both the tablet and SD card, I discovered that many apps and games still cannot be moved to the SD card, making the internal storage fill up quickly anyway.

Amazon.com, does not allow for a lot of selection delivery times. I had to select an inconvenient time.

Amazon is way overpriced (example Aless 2500w Handheld High-Temperature Pressurized Steam Cleaner, 6 Adjustable Speeds & 4.5 Bar High-Pressure Steam with Brush Heads for Kitchen, Bathroom, Car and Floor (White)). They want $112.99 at Walmart. Same thing. Amazon is selling it for $112.99. At Walmart and I bought it today (5/19/2036) for $39.99 with free shipping. Goodbye Amazon forever. You got too greedy!!!!

Why when I return of a defective item, I choose to return my funds to the original payment method. It never does; they only give me a credit. I have to pay bill at synchrony bank, being disabled, on a limited income I find paying for a defective product. Time to just close my account, as they are greedy.

Why is Amazon.co.uk suspending sellers' accounts without saying any reason and not paying their funds? I am selling on Amazon.co.uk, in fact I was selling. My account was verified on 23 September 2025. But on 4 November 2025 I got a message saying that my information could not be verified. But there was no even smallest change in my account and business details. I asked them which document could not be verified, just tell me that so I can fix the problem and resend the document but I can't get any reply. Also I have funds in my balance which is totally legal, I made it by selling products with the permission of Amazon.co.uk on 23 September 2025 but they are withholding my funds for 7 months.

Amazon’s new thing is making you wait 14 to 30 days to get a refund. They should put Amazon out of business if it ain’t prime or deliveries that you’re getting ripped off now, it’s when they have to refund your money back, and if you send something back, I suggest you take pictures of your product. This way, they can’t try to lie and say the product was damaged. I always take pictures of it before I send it back last time, I had to have my bank go in there and take my money from them because they thought they were gonna make me wait 30 days I had a customer service. Send me an email telling me she was going to make me wait 30 days for my refund.

I am beyond disgusted with how Amazon treats its paying Prime members. I recently discovered that even though I pay for a Prime subscription, I am being charged MORE for the same items than non-Prime users. To make it even worse, my delivery estimate was set for 5 days, while a regular account was offered next-day delivery for the exact same product.

Terrible customer service. They seldom meet promised delivery dates and too often ship the wrong product. I ordered a radio and ended up receiving someone's neck relaxing device. You are far better off ordering products from the manufacturer or a reputable dealer.

Awesome for Amazon because I love getting packages from Amazon and other retailers

Updated on 07/01/2026: This is an update concerning Amazon grocery delivery written 13 MAY 2026. I must lower my rating from TWO stars to ONE star. Delivery is somewhat better. I still occasionally need to guide driver in. There is increased disappointment with perishables. Ice cream arrives melted. Melted in different STATES. It is never FROZEN. My most recent ice cream order was in the melted state of liquid. Literally it was POURABLE. I tasted it and It was lukewarm. Seal was intact. When peeling off the seal it sloshed out and over the container a bit. Disgusted, I was. I placed in freezer. I realize when it refreezes it will completely ruin its structure. This morning it was with large ice crystals. I complained virtually and received a refund immediately.

I spoke to 7 (seven) "customer support" reps. The issue was a plant stand with not enough screws to complete assembly. BTW - the company never responded to me. AWFUL Amazon support would be an IMPROVEMENT! It all started with Pammi who lied when she told me she'd give me a partial refund for the trouble. I decided to follow up on that. Patricia Ann told me no such refund was ever issued. She transferred me to Shilpa who did nothing but transfer me to Sandip, who transferred me to Shaikn, who transferred me to Nasrin who finally transferred me to a manager Shamshuddin. As I was transferred from one to another, each person just ghosted away. AWFUL SERVICE. He only offered me a free UPS pickup.

I've bought from Amazon and will never ever buy from Amazon again. Their prices are outrageous compared to Walmart.com and even eBay. Amazon will do almost anything to get you to buy from them. They do not take PayPal because this way they get your card info and charge you just for doing business with them, and you will never see that money again. The red flag is that the PayPal people, take my word, please!

Ordered filters to be delivered on May 7th, and are shipped from Uxbridge, MA which is seven (7) hours away from my house. Amazon states, "Your package departed late from our UXBRIDGE, MA facility due to an unexpected issue. We’re getting it back on track and have adjusted your delivery estimate." Seven must be the magical number because the package now will be delivered seven days late, maybe. Hard to believe it takes seven days to go seven hours; it is like the truck is going one (1) hour per day to be delivered.

I bought two Amazon fire TVs. I’ve had them for almost 2 years. A few weeks ago my four-year-old grandson downloaded a very expensive video game unbeknownst to me. The fact that a child who cannot read, could so easily access my debit card through prime and download a subscription video game to me is unacceptable. He should’ve had to have gone through two or three different links to be successful. He didn’t. They started taking $20 out of my bank account every week. That’s how I found out that my grandson did that.

Amazon.com recently opened their own delivery service in Montrose Colorado. I live about 40 miles from Montrose, so I am serviced by that facility. It is the most unreliable delivery service I have ever encountered. Often my deliveries will arrive at the delivery center and sit there for 1 to 2 days. I have had orders that show they were out for delivery but instead of being delivered they are sent back to the delivery facility in Montrose. I would not recommend Amazon delivery to any business.

I am giving you extra star for good customer service. Whenever I've had a problem your customer service has been excellent. However, with only 30% or less of your products made outside of China and challenges finding country of origin information, I cannot provide a good review. I would like to see more products made outside of China, particularly from democratic countries. China has openly stated a goal to defeat USA, why are you supporting them? At very least make country of origin mandatory and easily found so those of us who prefer not to support hostile adversaries.

I used to rely on Amazon for fast, dependable shipping, but that’s no longer the case. Many products advertise next-day delivery, yet after placing the order, the delivery date changes. The return process has also changed, and in some cases they only offer a gift credit instead of a refund. On top of that, many deliveries now arrive late in the evening, around 6–7 pm.

Amazon sucks. All they want is your money and if you have a problem, try getting ahold of them. It's a joke. I have tried for an hour to find the chat option that they claim to have but never found it. So pissed right now. All I want is the one missing part so I don't have to return my item in their box that came damaged and that's why my part is missing, going to look into other shopping sites!!!!

Unreliable delivery and billing that reflects the loss when your Prime Membership does not work and you have to wait for your "supposed" delivery window that turns out to be whatever is convenient for the driver or Amazon. Consistent lying to get the customer to keep believing that Amazon is your best option. This company runs off of pure advertising that lets the customer know that Amazon is "only thinking of customers' best interest and satisfaction". They spend a lot of money to make you think they are the greatest thing since sliced bread, and all the time they have their hands in your pocket and lie to you.

Unfortunately, Amazon doesn’t care if the products from China they sell are horribly defective. Constant problems from a country hell-bent on destroying America. No longer purchase anything from this company, as the root of all evil, money is their only goal.

Made an Amazon order. Payment method declined. Amazon cancelled order. I ordered item a 2nd time payment went through fine. At same time I placed another order using same payment method. Payment method declined. Called bank at Amazon's suggestion. They show no payments declined. Amazon's payment system is broken. I finally got s customer service rep who gave me totally conflicting info. I asked for a credit for my wasted time. She unable to help with credit. From now on I'll stick with Walmart.com. They seem to have a much better system than Amazon.

Amazon does not care about their customers. Long time customer and received a $20 gift card but cannot use because they state my account is dormant and they want a back up payment method (my credit card info) to complete the transaction. I asked where is this in writing or disclosed on their website and I was told it is not a written policy it just is and that only Amazon employees know the policy. How is this legal? How is the consumer supposed to know about this policy if it is not disclosed to the public? For me they can choke on the $20 and I don't have to tell that bald headed Bezos what he can do with the card. If you do not comply they keep the gift card money. Multiply me by millions of customers and you can see that Amazon has quite the crooked operation working for them. What a ripoff. Never again will I do business with these degenerates! Buyer beware!

So Over the years I have used Amazon for a number of things, and over the years their customer service has proven to be the most incompetent group of customer service agents I have ever dealt with. I have lost entire years worth of pictures, music and subscriptions because Amazon's lack of competence. My most recent dealing with them was in regards to me needing to add an email to my account, but not being able to because their system kept telling me my password was wrong.

On April 16, 2026, I signed up for what was presented as a 1-week Prime membership promotion for $1.99. However, on that same day, I was charged $15.89 for a full month of membership extending through May 16, 2026. When I contacted customer service, I was informed that there was no such promotion and that I had signed up for a full monthly membership. This does not align with what was displayed at the time of signup. If the promotion was shown and accepted, it is not reasonable to shift responsibility to the customer. I requested a refund for the difference or a full reversal of the charge, but request was denied. Not renewing membership, I'm done!

I order a Recliner Sofa on 3/14/2026 and selected plan 12 months @ 0%. I received my bill from Chase, and the total amount was on it to paid by 5/10/2026 or there would be interest from Chase @25.74%. I called Chase and they told me that the payment plans were set up at the time of the order at Amazon. So, I called Amazon and got the run around that it was Chase's problem, then it was a third-party seller's and then it was my problem for not ordering it correctly. Talk to a man first. He said return it back and then reorder it again and select make a payment. My question is how stupid can you be. It would cost Amazon to return it and again it would cost them to send it out again. He transferred me to a lady that could barely speak English. She said there was no way of fixing the problem other than sending it back. We ask to speak to the person above her. She said they didn't answer phone.

You Coffee Mocha did not send back my package, which was delivered to you Feb 20, 2026!!!! You refunded package send to you on Feb 14, 2026. How many times I have to repeat myself, can you read? To Whom It May Concern, I am writing to formally request a manual review and processing of an outstanding refund for a recent return. During a previous support interaction, an Amazon representative inadvertently issued an identical return label containing the same tracking number for two entirely separate transactions. Please review the established timeline and details below:

I have been a loyal customer since 2014. The services I pay for have gotten considerably worse. I have used the services less as a result of poor services. There is obviously no oversight with products and quality. The deliveries make it sometimes and are frequently delivered at the wrong address. The streaming service is just as bad. Constantly raising prices but nothing of any quality on the channels. Often airing movies from years past because current entertainment is few and far between. I enjoyed it more when things weren't so murky.

Negatives first, hence the 1 star review. A few years back, Amazon was on time or early. That is how they sold the USA, free 2 day Prime delivery. Then Covid hit, and they were hit and miss, I slightly understood that. But the last 1.5 -2 years, they have been late more than on time. The worst part is that it says Arriving Today, but it never shows. Then around 11 or midnight, it will update from its lies and say, Now arriving tomorrow. Then tomorrow hits and it says, Arriving Today, then at midnight, Now arriving tomorrow. That has been happening often, I am getting tired of it. Today, it happened AGAIN!. So this review. Says out for delivery, HA, but it is not. It is almost 10 PM and the tracking page button that says out for delivery is not checked. This is an outdoor light fixture that clearly says Prime one day, order within the next 5 hours, and it is shipped/sold by Amazon.

Be warned. Amazon does not pay attention to delivery instructions. I have instructions on my account that I cannot receive packages from USPS at my address, so please do not offload. They offloaded several times, and several times I have had a very difficult time getting customer service to understand that I cannot get into my box where it was put after being told I don't know how many times that I cannot receive items at this address. Now they are insisting that I return the item. This is the second time I will never see a refund.

Amazon has gone downhill and fast. Lately our items have been delivered to incorrect addresses. The products claim a certain delivery date but after you place the order, you are given a later date. Our last return was scheduled 15 miles away. The chat suggested I call customer service and that they can offer a free return at a local UPS. I went through the website for over 10 minutes without being able to find a phone number. The site continued to tell me to return the item 15 miles away. I wasted almost a half hour just to return an item.

Amazon is terrible! I wish I could pick NO STARS… I was a frequent user for several years. Then, suddenly, somehow my account email gets changed to an email that is not mine. Their customer service can only escalate. I get an email that there is no suspicious activity found. Because my account got recreated with my phone number. Yet my Prime membership is wiped out, my order history is gone, my Kindle library that I spent money on books is empty. Every time I call customer service... same answer, it is escalated. Just wait 24 hours. Skip Amazon and buy directly from retail sites or drive to the store!

Amazon will add Amazon ultra if you are not paying close attention or you go through the prompts too fast. They force you to to cancel it after you are automatically billed. This seems to be a way to scam you into a service that you don’t want.

Went on Amazon to find myself a new laptop because my HOPEFULLY soon to be replaced laptop struggles to even play YouTube without buffering. Did so and as I go to pay, it got cancelled. Not once, not twice but THRICE. Proceeded to check Gmail later because, it was already nearing time for me to head to work. After returning home, I try to order it a fourth time (take a guess on if it was cancelled or not :) ), I got on to Gmail just to check if I had gotten any notifications about said annoyance.

The ease of having everything delivered to my doorstep, no-questions-asked return policy, and competent and responsive customer service via chat for the very few cases something was not right, is a fantastic enablement for all who are not able to shop in person. I particularly like the option to buy refurbished or returned for slightly reduced price.

No dependability left with Amazon, in last 3 months seems a problem with every order. Lost orders, unreliable tracking, drivers coding as delivered but not delivering, no complaint resolution process, unable to actually speak to a customer service rep, the 'chat' option only takes you to some 3rd world facility who have no understanding of what they are doing and cannot respond back in a understandable English language. Will not renew my Prime membership when it expires. Had 3 orders scheduled for yesterday, every order had a problem, and none were delivered, appear lost, but now have to wait another week to claim a refund... Pathetic service, will look for other better online options.

Like any large platform, Amazon has its occasional issues and small mistakes, but overall the experience is reliable and convenient. Most orders arrive on time, returns are usually simple, and customer service generally resolves problems without too much hassle.

I purchased boots yesterday and then called CS right away to tell them UPS won't deliver here. I asked that my purchase be cancelled if they can't guarantee another shipper than UPS. This morning I check and a UPS tracking # was issued. I called CS again and told them to cancel and my request was declined, stating UPS has the package, BS. I had to talk to a supervisor and ask again about stopping the shipment and cancel. I need boots and the refund to purchase them. I think I will skip Amazon, their reviews are not impressing me.

Watch if you buy digital orders from Amazon. I got charged twice for a digital order for a game and never received my totems. Then started looking back on my orders that I had received and 3 different times I was charged twice plus their fee for each order of almost $4.00. I emailed them and they said they could find no discriminate on my orders. No way to call or chat on their site anymore. So bye bye Amazon. Everything is so expensive right now anyway. I can't afford to give almost $50.00 after all the tax and fees for nothing. Plus the other 3 times I was double charged. Their Customer Service Site is ridiculous. Just takes you back and forth from site to site. No real help!!

I have used Amazon for years. The best thing is that you can get anything relatively quickly. However, I have been charged for prime 2x in the past which I never requested. I recently was placing an order and my screen blinked and it submitted my order without my submission. I am disabled and a lot of local businesses that used to serve as return centers are no longer doing so. I wound up trying to finish my order and received 2 of some things I only ordered once. I talked to customer service and they told me to keep or donate the extras since they weren’t super expensive. I noticed no refund and even though I had a copy of the initial email saying so, they actually told me it was too late for a refund.

I wish I could give zero stars. I have a large delivery box on my porch yet the drivers CONTINUE to THROW my packages from feet away onto a wet porch in the POURING RAIN!!!! The package is soaked, and the merchandise inside is ruined!!!! THEY DON'T CARE!!!!

The one time I had a bad delivery experience with Amazon Prime, they simply don't want to hear it. As Amazon is making it so cumbersome to tell them about a problem so they can address it - here it is, for the manufacturer and other buyers to know. I ordered a 12-pack of Hill's Science Diet dogfood cans, together with other items, which arrived poorly packed. The shipping carton is cracked open on the side, and seven out of 12 dogfood cans are dented. Suffices to say, I won't be using Amazon Prime for that particular article again.

Thanks for the heads up on stopping returns at Kohl's and Whole Foods. No email, no text, nothing on the website.

It doesn't matter if I order something to deliver to myself or if I need it to be delivered to my sister in North Carolina. It's never on time and I repeat never.

My husband ordered a new router from Amazon. He was tracking the truck and received a notification that the package was at the front door. When he retrieved it, the package was not ours, but a neighbor's. He grabbed the package to take it over to that neighbor hoping our package was at their door. Another neighbor saw the incident and pointed out the truck which was a private vehicle, we can only refer to as "a beater". My husband caught the driver's attention. He did have an Amazon vest on. He spoke no English and was using a translation program on his phone to communicate. We might not ever got our package had my husband not insisted that his package was on that truck. After showing the driver the notification the driver finally conceded and we got our package. How is someone who doesn't speak English get a job delivering packages? Why is Amazon hiring people to perform this function when they can't even read street signs?

I requested a refund for a mattress that was too soft and didn't fully inflate and it was to be issued to my credit card however Amazon processed it as a gift card in credit instead. This was not a small ticket item and I was expecting my credit card balance to be reduced. They won't fix the credit error of course keeping their bottom line intact. This is fraud and deceit to their valued customers and I'm a Prime Member. I've spoken with four people to get this corrected - one rep hung up and didn't call back. Dan accused me of being confused and used an example of shooting a gun stating that "if you pull the trigger the bullet is going to fire". I don't understand why he had to make a statement about violence. I'm going to have to re-think my prime membership with this type of treatment and mentality.

I love Amazon! I get what I need, at a good price, with good service, and fast delivery!

I order my dogs their food from Amazon due to the stores not carrying the items. When I place my order and it says it will be delivered the same day or the next day in the early morning I will normally choose these options thus why I pay for Prime. Over the last few months the order does not arrive when it says it should or it's somehow has been lost or it's out for delivery but does not show up until the next day. Why do I pay for Prime when I can not get my orders when they say they will be delivered, it's getting real old.

Shows me it isn’t the big hype that Amazon is making it out to be. It is also always important to price check. I have found that yes Amazon is very convenient but it doesn’t always have the best prices. You must check around. Coupons are good and I must think if I’m really going to use the product just because it’s a good buy.

I have lost so many items with Amazon due to drivers not knowing where to deliver the package. I have a small business with very clear road frontage, a 6' x 8' sign in front of my business and another 8' x 10' sign on the building itself and still the drivers will deliver to some house down the road. I have called many times to explain their GPS system is wrong (on a major Highway). Amazon need to train their drivers how to read physical addresses. Every complain I made was an "Item Delivered" reply. I have no problem with UPS, Fedex, and USPS.

I'm disappointed at Amazon.com. Last year I ordered a watch and they mailed me the package empty. This year I bought a Sony bluetooth. It was damaged. I returned it the next day at Staples. It's going on a month. I didn't get my refund. They're giving me a hard time. If you request it on Amazon gift card they return your money fast. I'm gonna cancel my membership and join eBay.

Wide selections of items however terrible customer service and delivery services. Amazon uses different carriers and they don’t own up to issues created by the different carriers upon delivery. Amazon is not forthcoming or transparent of which carrier will deliver the item prior to purchasing. I’ve had packages stolen due to this. When I call customer service, they make we wait days for it to “show up” although I know it is a stolen package issue. When I ask to speak to a supervisor or manager, I am given the run around, customer service rep gives attitude, and I am placed on hold for a long time in their hopes that I get tired and hang up. Basically manager/supervisor refuses to take call and assist resolving the issue. So requesting a refund is very difficult although I am the concerned customer.

I was a faithful Amazon customer but yesterday that changed everything. My box my thrown on my porch every item but burst open but there were drinks in box. Customer service does not make it easy to send pictures and discuss it.

Amazon has made me want to go out and shop for myself again. Constantly delivered to wrong addresses, in spite of my reporting it in Amazon's customer feedback. The constant delays are very inconvenient as I have to go out and shop for the item because what I ordered from Amazon won't make it by the promised date. I pay for the service but I'm pushed to the back of the line for delivery time and again, then I have to scour my neighborhood looking for packages, and deliver my neighbor's packages to them! Amazon does not care since they are getting worse, not better with the feedback they receive.

I would never use Amazon ever again. It's a scam. They sell products that are damaged and then they don't want to give a refund. Every product you buy is damage except for medicine nothing good comes out of this company. Customer service don't even know how to talk English. If you're an American based company you should have Americans working for you.

I am writing this review to share a very concerning experience I’ve had since activating this device on March 6. From the moment I started using it, I began noticing unusual and alarming activity that made me believe the phone may be compromised from within or running unauthorized background processes. Shortly after activation, several of my online accounts were targeted for access attempts, including my email, Facebook, Instagram, and most recently my WhatsApp. I began receiving security alerts and login attempt notifications that I had never experienced before. It felt as if someone had access to my device activity or was monitoring information saved on the phone.

I added to my order to receive it earlier. However, now it says 4 more hours. We will see if it even comes then. It is deceiving. I will not order extra items again since you apparently are not going to fulfill your part.

I had a recent food product purchase. The item delivered was different than what I ordered. I knew there could be no return because of food products but went to a chat experience and was immediately refunded. So satisfied with Customer Service. I'm a happy shopper.

Why can't Amazon hire people who speak clear English? I spent 10 minutes on the phone arguing with someone who claimed that she understood me but I could not understand. She refused to give me someone who spoke without a heavy accent. With all of the money that Amazon makes off of customers why can't they hire people who speak clear English?

An Amazon delivery driver caused damage to the garage at the property during a delivery. The driver struck the garage door while on the premises, resulting in visible damage to the door and surrounding structure. The damage occurred during the course of completing an Amazon delivery. The delivery driver got out to see the damage and did not attempt to inform anyone.

There appears to be a new wrinkle in how Amazon is trying to speed up its shipping -- more slipshod work in the warehouse. Lately I have received several items sent with only a shipping label slapped onto the outside of the manufacturer's package - such as thin poster-weight cardboard that contains toys or flimsy clear plastic storage bags that hold craft supplies! There isn't always the option to choose 'Amazon packaging' for shipping, and even when you do, it feels like a gamble as to whether or not warehouse staff will honor that request. I'd complained a couple of times recently about that happening and agents did offer 'courtesy promos,' but the kinds of items that courtesy can be applied to appears limited.

Amazon.com has deteriorated over the past decade from one of the best customer service representative experiences to one of the WORST. I have been waiting for a refund for an item that I ordered two different times (arrived broken both times) and it has been a month now, with the item on my Amazon orders page as "pending." I tried to get customer service via chat from the Amazon site, but it is purposefully obfuscated to the point where you cannot get to chat without a great deal of difficulty.

Just placed my last order with amazon. I will be waiting 6 months now for simple items. In the past they have charged a closed bank account, incurring fines on my part which I had to pay. The delivery dates are wrong. I receive packages with absolutely no merchandise in them! 2 gift cards I got totally screwed over because they couldn't find the identifying information, that's literally one hundred dollars lost. They've gone totally downhill and I'm totally done with them.

I have been buying from Amazon for years now. I recently received a collection letter from TRS Recovery Services for an item they claim "I didn't pay for". Last I knew Amazon mandated payments to release items purchase. So now I'm trying to fight this claim as everything on my end and amazon's shows being paid. Amazon has been no help even though the one lady I spoke to says on her end it says "amazon system successfully paid". I have sent all proof to TRS and now I get another letter with a fee. This is absolute bull. Like get your stuff together and help out when a customer needs help. Obviously you sent my info to the collection agent but can't release it. One very unhappy customer.

I have been a loyal Amazon customer for 12 years and a professional artist who relies on this platform. My experience has recently turned into a nightmare due to Amazon Egypt’s administrative negligence and reliance on automated bots over human reasoning. In October 2025, I formally contested a warehouse error and provided clear photographic evidence. Amazon failed to respond to my appeal for 6 months. Now, in 2026, they are using that same unresolved case—compounded by returns caused by them sending incorrect items—to block my account.

I am disabled so I can't run through the neighborhood looking for packages. Delivered tubes of tomato paste to the wrong place. Neighbor found package in back lot torn open, tubes damage with leakage of contents. No replacement or reimbursement given. Returned a small camp grill through UPS, I have the receipt. Amazon claims they never got it and refused a refund. On a previous return, they claimed I returned the wrong filter. You cannot return a wrong item through Kohl's because they scan everything to make sure each item has the right Amazon return label. They were contacted about this and continue to put the blame on me. They claim the case is closed because it was my error. Their people are causing the problems and accusing customers of lying.

I recently placed an Amazon order which I have many, many times. I placed the order on February 23rd. My due date for receiving my items is March 31st. To this date, it has not even been cold. Let alone shipped.

I haven’t used Amazon much at all over the past couple of years due to the way payments are stored and utilized. I had prime - all of it for a while. Shared with staff and kids. So much accidentally got charged to my card. It’s easy to do and is too long to get into here but it happens to people all the time due to the platform setup. No changes since so still shop there maybe 1-2 times a year but use other venues for my needs, finding products to be the same in quality or superior through even Walmart. I still have to put my card in and delete it every time I do buy something on Amazon, given one of the few people on my old business account still uses the username and password. It’s not a safe way to do things. Walmart is faster and easier - and just about anywhere is more secure with how they process payments. Sad to see no problem solving on their end with this.

Been buying via Amazon for years. This past year they have been making many errors. Today, I received an order and it was doubled. I checked my order and it stated one pouch of rabbit food and I got two. When I attempted to send one packet back they said fine but they would not refund me because I ordered two. Here is my order. It says Pack of 1. Online customer service person named Karan told me I used profanity as I spelled his or her name as Karen. Garbage service and not an ounce of respect for the customer. Details: Oxbow Essentials Rabbit Food, Adult... Size: 5 pound (Pack of 1). $9.39.

My use of Amazon has been extensively. Gradually their services overall have deescalated over the past years and especially most recently years to date. Inconsistent quality of products, ghost delivery promises, increases in memberships fees and difficulties reaching the customer service departments. Often at the last minutes products of various sorts are delayed and then cancelled and inability to actually cancel when delayed, is not possible. Unacceptable increased processes with far less quality and consistently over all reassurances has been unexplained problems!

Amazon.com used to be good. Fast, especially for Prime members. Easy to deal with returns. Trustworthy. Now, longer delivery time, lots of mistakes with orders, not delivered orders, long wait to chat with the customer service. I had delivered wrong items twice in a roll, one of the item was noticeable a returned used item with no tags. As a customer I had to pay the price for Amazon mistakes losing my time to go and return these wrong items. Then to wait more days for the replacement. Amazon lost me as a customer.

I'm curious: why don't the owners and managers read reviews of their company? How can they stay in business with such a low rating? All I can do now is cancel orders, but the most interesting thing is, for example, delivery was supposed to be today, but the item hasn't even shipped. I try to cancel, but they won't let me because the item is being prepared for shipment, even though it should have been delivered today. Cool! Not to mention the fact that next-day delivery is issue now, and that used to be no problem—I'm a Prime member. What am I paying for? What I order today (Tuesday) won't be delivered until Friday, and that's not guaranteed. Orders from eBay are now arriving faster from USPS than from Amazon. I'm used to ordering from Amazon, but if this continues, it becomes pointless, since Amazon's delivery speed is now equal to that of any other site.

Too bad, Amazon used to lead the industry with on-time delivery. And now, they aren't even good at lying anymore. In the past 3 years, their on-date delivery is now about 30%!!??? I placed an order yesterday for a delivery in NW Arkansas between 7:45 AM to 11AM. Of course, they failed. Then, it will deliver before 6PM today. Their excuse, it didn't leave Tulsa until later. Problem was, it came direct from the Lowell warehouse. And now, it will deliver by 6:00 PM tomorrow. Currently, for past 3 years, they are running LESS than 50% on-time which is despicable. The worst part is, if you pay an extra $2.99, you get early next day. Only, that on-time performance is even worse??? It's just getting worse, order by order.... And it will continue... The USA needs a new Amazon, one that keeps it commitments...

Bigger frauds than Google. So Amazon can ship things to you via USPS, but won't let you return through USPS even though their terms and conditions say they do, bunch of liars. I'm pretty well done and over amazon.

Is the worst the customer service rep can barely speak English. Was billed for an MGM Service I never order and it's not the first time IPIX has done this. I was told multiple times that I would get a full refund and didn't. I only received half my money for something I never order. I call three days in a row and heard something different each time. What made things worst they cancel my entire service when I ask for only ads to be cancel. The service department used to be top notch. Not any longer further thing to it.

I place an order with Amazon then realized that what I ordered would not work so I tried to cancel delivery. Well, I get a note from Amazon customer service (CS) that I could refuse the package so I place three signs on my door indicating my refusal. I met the driver at the door and told him that I refuse delivery. I went in the house and he tossed the package on my bench, took a picture and ran to his truck, then sped away. I went after him catching up with him on the next block and gave him the package. I called CS and related the incident. Well, two days later I find the package on my bench once again.

Hello Amazon, it's me, your customer, or should I say the number on Jeff Bezos quarterly's. I see that same-day, next-day, and other such claims about shipping are being falsely advertised. I have ordered several packages, all of which have been late. Why pay for Amazon Prime when you can't even do the one thing you are supposed to be good at. I'm never shopping with Amazon again, and I will be telling everyone I know to go somewhere else, like Temu or Vevor. Screw Amazon, and screw Jeff Bezos! I hope you choke on a peach pit, Jeff!

In sixty years of living I have never encountered a customer service person more abrasive and void of empathy than Mark **. I was trying to resolve an issue with my mother's Kindle and for reasons that are still unclear to me this man was abrasive and refused to listen to what I was saying. I was trying to explain to him what I was seeing on the the screen as I attempted to follow his directions, and because it was not what he expected me to see he began berating me for not listening. I was listening. I followed his directions. I told him what I saw. He responded in a completely inappropriate way. If you can avoid Mark **, do so.

If one gives 3 or less stars on a review, Amazon often doesn't publish that review. I've given a lot of 5 star reviews and they are on the Amazon site in short order. However, the few things I've given 3 star reviews about never get published. With that, how cam one possibly trust the reviews on Amazon?

I ordered Trident gum and McCormick spice on February 12th, 2026. Both products show in stock at the local Amazon warehouse. Amazon is saying that my delivery date is now March 15th, moved up from March 16th.

Amazon always been dependable except for now. Bought an Apple Watch 10 and insurance 12/25... because of cheap wrist band fell off my arm at Chipotle. No one turned it in. Filed with police department as Amazon requested. Amazon only offered 1 Apple insurance policy, which I took. Was told my insurance did not cover watch as I did not have the right one. Only insurance one offered by Amazon Apple. Had watch 21 days after numerous phone calls 6 today told "SOOOO SORRY." Out of $415.16. No more Amazon electronics for me.

I ordered a PENN Squadron III spinning rod on Amazon around 75$ and the package was delayed. Then they said it was refused by the recipient but it never made it to my house so who refused it, NOT ME! And they said it was returned back to sender and they said I will get a refund in 2 days or so. I ordered it over a week ago Feb 3, I still have no fishing rod and no refund. I am seriously thinking about deleting my amazon account and never using them again. I have tried to call customer support but you can't even get help as you only have very few options given to you by a robot voice answering service and no real person to talk to. So I guess I bought a fishing rod for someone else to have so whoever has it enjoy my fishing rod.

Amazon is really falling apart! Their deliveries have a lot to be desired, and now their Echo shows software issues are a real pain. They charge you all this money for Prime when they can't even get things right anymore. I had a package I think went to every state before it finally came back I mean back to Florida. Then right after I cancelled it, it arrived. Their delivery people do not care where they leave your packages, they're never in the place you requested them to put it. Their agents on chat and on the phone hardly know what to do anymore. They're all the time switching you to another person. I guess they don't want to deal with your problem and push it to someone else. I have been getting packages all smashed up or half open and sometimes things are missing. They do not care anymore how things go out or how they're packaged. Well all I can say is CUSTOMERS BEWARE!!!!!!

Amazon messes up again and again. Since before Christmas, my orders have been a mess with lost orders and refunds. My current order Amazon split my order, and 1 item was delivered and the rest of my order currently untrackable. Customer service can't tell me where my order is at but yet tell me it will be delivered. I asked her to explain to me how it's going to be delivered tonight but yet cannot tell me where it's at. I wish there were retail stores like there use to be.

I ordered a product for my mother's 90th Birthday party. As becoming all to common with AMAZON packing there was no filler in the box to prevent the ceramic product from bouncing around in shipment thus it arrived broken. I then spoke by phone to the liars at Amazon and expressed my discontent with the company and my wish to no longer deal with amazon! I requested that the refund go back to my original payment method and the liar who I spoke with assured me that it would and said it could take 3-5 days. Well 5 days has passed and I now see that these crooks have issued a credit on my account in an attempt to hold my money hostage with the company. The customer service is gone and any attempt to reach them by phone is exhausting. I will be reporting this to our state attorney general's office. Stay away from Amazon!

I shop on Amazon pretty often and overall it’s been a positive experience. Most of my orders arrive on time and the return process is usually simple. I like the wide selection and how easy it is to compare products. Once in a while there’s a delay or a small issue with an item. Still, it’s convenient and reliable enough that I keep using it.

I’ve been an Amazon customer for at least 20 years, and for most of that time I’ve been a Prime member. I make frequent purchases—often hundreds of dollars per month—and occasionally place single-item orders over $2,000. However, I have been unable to write any customer product reviews for the past 7–10 years due to what appears to be an error related to Amazon’s interpretation of a past transaction.

On 2/7 I ordered a belt that I needed for work the next day; I use y'all same day service. 2/10 still don't have it. Very disappointed & hurt. I had to miss work because of this. Every time I called to see what's going on no one can help me. I'm done with ordering anything from Amazon or anywhere else. This experience had me crying, I miss my money because I needed my belt to work my job. I had to go out and buy another.

I will no longer purchase with Amazon. There are many places to get better service. They withdraw out of your bank account without authorization and tell you that it is your problem not theirs. LOL. You got some money from me, and you stole it. It was not a prime member ship. It is a problem for me to solve. This is how I solve it. I go to WALMART. They offer all that amazon sells and they get it to you sooner. You do not have to wait 3 weeks for the products you order. They don't know evidently that there are many sites to order product from. Their loss, of a couple of thousand dollars or more a year. So how many more thousands can Amazon afford to lose. Bad management, I guess. Their problem, LOL. I have had enough. This is my experience with this company.

I am very dissatisfied with Amazon. The delivery drivers never placed a package where you asked and this has been going on for years. You call customer service and all they do is apologize and it happens again. I work and when I’m not here I want to know that my package is where I can trust it to be when I get home, but it’s a waste of time because all they do is apologize and do the same thing repeatedly. They change our delivery date and you don’t know it until you look to see what time it’s coming and they moved it to another day. I am a Prime member, I am a prime video member, a Kindle member, an Audible book member, and I order a lot. Amazon does not care about its customers and Customer Service does not care about the customer either. I’ll start shopping with Etsy or Temu or anyone else but Amazon.

Ordered an item showing in stock, selecting 1 day shipping, confirmation email comes in showing 2 weeks to one month out. Contacted customer service multiple times, they stated that 1 day shipping means it spends 1 day in transit to you, but in no way reflects when it will ship or a delivery date. Was offered a free month of prime, a 25 and 30 dollar gift card when I brought up cancellation, and was repeatedly told to cancel the order and buy it elsewhere. The cherry on top was one supervisor ending our conversation mid chat and another telling me not to contact amazon customer service about that order again.

Amazon's customer service and delivery have gone downhill tremendously. The customer service used to be very good, now it seems like they don't listen to you. I have returned a few items, and told the person that I want that refund put back onto the card I used. They put the refund onto an Amazon gift card. Their 2 day delivery for Prime is no longer active either. Now the delivery takes 4-5 days. Amazon has tried holding onto money from an order which I returned. Because of that I reported them to the BBB, then they refunded the money. What has happened to their customer service and delivery?

They froze my account before Christmas and said they made a mistake and would fix it. 23 customer service reps, 5 supervisors and one upper management and still nothing and it is 5 February and just got off the phone again. One phone with a supervisor, 4 hours and said it will be up in running in 3 days. Survey says (Nope) still nothing. It’s said they own the only business. I would leave in a heartbeat!! But I can’t because I have a gift card and they don’t reimburse them. WTF. Horrible customer service tell you what you want to hear so they can move on to much to tell not enough room! They really don’t care about reviews. They're the only one that has the market! Thanks for reading! Anyone have connections 😀!!

Lately the drivers have been awful.. They never deliver to the correct address or they throw the products around and end up breaking what’s inside. Amazon is definitely going downhill. I would give 0 stars if I could…

I pay for prime and now I’m going on two weeks with an issue with Amazon. I ordered microphone cables and inline preamps, and things I need in a specific timeline. Waited a week to realize Amazon never pulled the payment for these things. That was the first issue, so I went and canceled the order and reordered the same things and it went through within the hour. Was said that I would be receiving my items on the 27th and 28th of January. It is going on February 1st and I have not received my items. They have been out for delivery since the 28th, and they keep getting taken back to the facility in Lowell, Arkansas, which is less than an hour from me and multiple times they have put on the delivery that my package is 10 stops away, or 7 stops away, or 5 stops away, and they keep telling me my package is delayed.

Amazon takes customers' Prime Membership payments and then cuts them off from Prime privileges! Despite being an Amazon Prime customer for 19 years, I was shocked speechless when I woke up one morning to an email from Amazon informing me that my account had been suspended from writing reviews (see attached screenshot). Reason stated? That I violated a community guideline. Please keep in mind that I am a paying Amazon Prime customer, and review-writing for my purchases is one of the basic privileges of Prime Membership. I have tried reaching out to them multiple times to get more details to no avail. They would not even acknowledge my emails, much less reply.

When Amazon first started up, its big selling point was that ordered items would be delivered the next day, or the day after at the latest. Now, even though the information says the item won't be delivered until several days later, Amazon can't even meet that timetable. I'm now waiting on an item for which it was stated that delivery would be 5 days ago. Granted, there has been bad weather, but the weather has been acceptable for the last 3-4 days. I can't even get current updates on the Amazon site anymore.

Been prime member for several years. Maybe they will get competition soon. A to Z is false advertisement. I had a item over $300.00 dollars with so much damaged and missing parts it was reboxed and still used another roll of tape. Customer seller accidentally misplaced email twice. Called customer support 4 times waiting for refund. Their explanation was they declined but filed a appeal 3 times, never received a notification on why but another promise they would get it taken care. NO INTEGRITY.

Bought an item on 1/11/2026. They couldn't get it so I asked for a full refund 3 times. Never got it. Called again a 4th time and they removed it off my history so I couldn't file a claim. I had an email showing the order. They committed fraud. I called their Corporate Office and the man said he'd give me Customer Service. I told him that's the problem is CS. He said either take CS or I'm hanging up on you. I filed a complaint with the FTC and BBB. I can see why they're being sued. If I don't get my refund I'll file a dispute with my bank. This company needs to be investigated.

I have been an Amazon Prime customer for many years. Until recently I was happy with the delivery service. Since they have started a new deliver model, I have been very disappointed. One delivery driver said he delivered a package to my porch. In fact, the picture he took of where he left my items was a permanently closed business approximately five miles from my address.

I will NEVER order from them again. My order has been pending for over a week and still nothing. They keep telling me they are putting in trouble tickets and give it 24 to 48 hours and still nothing. Why pay for next day shipped. Just order it from the vendor not them. You will get it faster.

They deliver expired food from Amazon Fresh then I sent pictures and they still did not correct, my deliveries miss items and they still charge no refund and they pass you on to three or four people regardless if you tell them what department you need help with

I place a lot of orders on Amazon every month. Ordering from them used to be easy and you be confident that they would make things right if there are issues. They used to have great customer service. Now if you have an issue, you only get a bot that doesn't understand the issue or the solution is a cookie cutter response. They have hidden the information to get to chat with or call a rep. The solutions offered put the issue on the customer instead of Amazon taking responsibility.

If you don't want the truth in a review, don't ask me to make the reviews!!!!! Truth is what people are looking for when they read the reviews. Delivery is just as important as the product we purchase. If a person cannot even open the front door because the deliverer pushed the box up against the door and the box is so big you can’t move it trying to open the door, well, you figure it out yourself!

I have been an Amazon customer and Prime subscriber for some time now but not anymore. The slower and slower their delivery gets is ridiculous. I ordered 7 items today the 17th of January and was promptly provided that my items would arrive on the 23rd of January. With Prime in stock items. Nothing rare or extraordinary. Just normal items. I have had enough and cancelled Prime, the entire order and cancelled my account. Tired of it getting worse

Amazon set policies in place to circumvent your right to speak the truth. They only want reviews on the products not the sellers. I don't mind making purchases on Amazon, but I think others should have the right to know if the seller doesn't ship on time or ever. You don't have the right to know about the seller, and limited criticism of the products. It is almost as if they are manufacturing their own accolades. After posting a negative review the seller changed the delivery dates. The original posting had the item being delivered "Tomorrow" and now it is posted for almost 2-week delivery time. Amazon refused to post the negative review but shared it with the seller. I have received nothing and the delivery date is still open, it only says Tuesday and nothing else.

I just heard about a new Paul McCartney documentary on Amazon. I liked all of the Beatles and I grew up listening to Paul McCartney and Wings, it was one of my mom’s favorite bands. It’s too bad this is only on Amazon. I really can’t stand Amazon, they’ve treated me terribly after decades as a customer and I’m just done with them. The pain and the frustration is just not worth any money saved, especially when they won’t refund “perishable products” (food) that were perished when they got here (stale) from the warehouse.

I have purchased thousands of items through Amazon. I have nothing bad to say about them. In fact I use Amazon because they make my life more enjoyable. I can not think of any place I would rather shop. AMAZON is by far the only place I enjoy doing business.

This review is about Amazon Shipping, the alleged separate entity that is really Amazon. I received the order of perishable goods I was expecting today, that I ordered from an independent retailer today. I have no idea why they chose Amazon Shipping to deliver. The package wasn't brought to my porch. It was left on the sidewalk leading to my house ...... in the rain.

Amazon customer service is the worst experience I've ever had. Within a couple of hours of receiving my order on December 24th I called Amazon Customer Service and explained that I had gone online to get a return label and all I got was a QR code which I cannot use. I told him that I live 65 miles from the nearest UPS store where it is stated I have to return the package and that QR code isn’t accepted here that does accept packages for return but only those with a label. It is just a drop off for UPS and AMEX. I explained to the representative that although I had always bought a size 7.5 – 8 these were way too small. They were so tight I could barely get one foot into it so wanted to return them and get a refund. He said it was too early to issue a refund. He said I should call back in two days and you would be able to issue the return label and refund.

I was given a $50 Amazon gift card for my birthday from a friend who passed away shortly after. I have had an amazon acct for many years and have used many gift cards. This particular gift card did not have all of the redeemable numbers but it absolutely has all of the other numbers on it and as I had just opened it to use because I stopped using prime about the same time my friend passed away.

Amazon is allowing 3rd party sellers scam their customers. Yolovemei delivered an empty box, the size of which the product wouldn't even fit it. I sent back the box back unopened. Amazon lied and said the box was clearly tampered with and denied my refund. This is NOT over!!!

Amazon is terrible. I pay for Amazon Prime but when I needed something delivered overnight they couldn't deliver, it went from arriving at 4am to being delayed to 8am to being delayed to the next morning 8 am to now not knowing when my order will be delivered. I have waited 5 days for something I need and have already paid for; they have wasted my time and my money and now I have to wait a work week to receive my money back. Do not shop with amazon, do not pay for amazon prime and don't waste your time and money. Also pay attention to the review count, there are more 1-star reviews than any other star.

Everything is great with Amazon, until it isn't. The customer service department is terrible and completely useless! That's pretty much it in a nutshell, and there's no way to resolve the issues when customer service is incompetent.

I am truly disappointed in the way Amazon have been treating their Prime customers recently. Amazon Prime is "Not" a free service and we as members was promised one and two-day delivery, but yet, right here recently, it looks as though Amazonis trying to take things back to the days of "The Money Order". It's simply not right, nor is it fair. Right here lately, I've been shopping elsewhere until Amazon gets their act together. If the shoe was on the other foot and they were the paying customers, they would then understand how this type of thing makes us feel.

I placed an order for a coat for my husband for Xmas. Was supposed to be delivered on the 19th plenty of time for Xmas. But when going online it showed it was at the same location as before Xmas. Then Xmas day it showed item might be lost. On the 27th I called, because I didn’t want to buy a second one if I couldn’t get it for the same price. So I called the customer and was told they can refund me and I can reorder at a higher price and when I receive it I should call back and they will credit me the difference. I was totally lied to.

Don't know where to start. :) I have had Amazon Prime off and on for mega years. I always get annoyed and then go back to them after six months or so off. Well this time I swear I am just cancelling the account and doing my best to never use them again. They just don't do anything right. You place an order and are given a delivery date. That date always changes and not for the better. You can set delivery preferences as to where you want packages left which is great. However; it depends on the driver where you find the packages ..if you find them at all. And finding customer service agent to talk too is all but impossible. You have to jump to many AI hurdles and get trapped in a certain system and can't bypass for human contact. I refuse to talk to them on the phone because you can't understand them (if you find a phone number) and therefore use chat.

Amazon.com does not stand behind their word. My dog ate a package of ** amazon delivered into our yard a second time with warning signs on fence. Amazon agreed to pay vet with proof but hasn't reimbursed. Spent over 5 hours on phone with them and still over 1928.00 has not been refunded. They lie.

Back mid-Nov. I ordered a Amazon resale GoDPSmusic keyboard stand. It was very inexpensive. Each arrival date comes and goes. It then gives me a new arrival date 2 weeks out. What scam does Amazon get out of this? Question⁉️ Can anyone tell me what Amazon or the 3rd party seller gets out of this?

Have an Amazon account for about a decade, decided to get prime, wife's account got hacked and "customer service" wouldn't unlock it. A few days later my account says I can no longer purchase items because of a "violation of our return policy". Called "customer service" got nowhere. Closed my decades long account...have no use for this company anymore.

For the last few months, Amazon continues to bill me for returned items that they have already received. The only way I find out is to see it on my bill as a charged item, and it's been verified that Amazon already received the item. This is a continuous process. They issues advanced credit for the items as soon as it is documented that I have dropped off the items at a designated mailing center. Amazon issued me a courtesy credit when I complained about so many of the re-charges and the aggravation and stress they are causing me..On December 24, 2025, I purchased some vitamins from Amazon and was given a tentative delivery date for them, a tracking number and a transaction order number.

Amazon Prime has become increasingly unreliable when it comes to refunds, and reaching customer service has been extremely difficult—almost as if it is intentionally hidden. Refunds routinely take over a month to process. When purchasing multiple quantities of the same item, returns can become chaotic, with each item processed differently. In some cases, the app continues to show that items are awaiting drop-off even days after they have already been returned. Overall, the experience has been frustrating and inconsistent, and it has pushed us back toward shopping at local stores to avoid the hassle of dealing with Amazon.

Amazon is no longer the best online shopping network. They can't get orders to you and then they lie about sending replacements and saying they handed you the box when they didn't. Can't get a replacement either on a refund. Twice in 2 weeks they sent me someone else's order or just pulled the wrong product. The driver lists in their comments that they handed me the box which is a lie. Then when I called in to request they send me what I ordered, first I am told they will send out replacements. I check the next morning to see if they have shipped only to find no replacements. So I call again, this time I am told they cannot send replacements. They can only refund my money. Sorry but what is wrong with just sending me what I ordered. Will not be shopping with them in the future.

Wow they are well I am not sure what they are ? I have not had Amazon.com for very long, a friend of mine convinced me to shop with them, and at first, I thought wow I love it, but then the ** hit the fan. They suspect them I am an intruder so now I have to prove I am the real me. Not easy to do. Amazon asked for my driver license, so I sent it to them. they sent me an email, sent me the email, How am I going to read it. I am not me. Wow so the email says my license will not work, they still are unable to say without a doubt that I am me. What a way to start 2026! I am permanently suspended from Amazon. Happy New Year everyone.

I’ve generally had a good experience with Amazon over the years. Most of my orders arrive on time and exactly as described, and returns are usually easy to handle when needed. I’ve had a couple of mix-ups with items or delivery dates, but customer service was helpful in sorting them out. Not perfect, but for convenience and selection, Amazon still works well for me.

Deliveries have been late or not arriving on promised dates. When contacting Customer Service you get a stock response to return call again if not received by "x" date in the future. Very unsatisfactory recently.

I'm very disappointed. They charged me a couple of times for the same order, and I'm trying to talk about the money return. They are lying to me, and will be returned in 5-7 days. Already been 10 days, I called them a couple of times already, and in the end, they hung up on me.

Ended my Prime, it will be over January 11, 2026. I have had it for quite a long time and have NEVER had fast shipping even though I only order Prime items. I was using Amazon for my businesses. My last order was over $500 for materials. I was going to make a large order for my cricut materials but am going elsewhere for that. Amazon basically just robbed me of my money and I was never really a prime member or at least I did not see any benefits of my Prime subscription at all. I know I am only one single person but I do a lot of ordering on Amazon for all my materials I need and will no longer be.

Having tried for a half hour to find a place to contact Amazon customer service I finally I made contact. I was told to wait 2 minutes, I waited 8 minutes only to be told to wait two more minutes. Amazon customer service is as BAD as the MANY others this day and age; non existent. Do not expect anything resembling customer service! I placed an order for the same product as a friend of mine, on the same date only a few minutes later. He received his, mine will be delivered more than ten days later. I'm trying to reach customer service to find out why. After jumping through pages on their site just to find a way to contact them; after 30 minutes of that same BS I finally found a number for them to call me back on. Now I am still waiting. You can find the same products elsewhere on the inet, even from the original manufacturer. Why waste your time and effort with amazon. I know I will not, ever, again!

I just went to return an air fryer to Amazon.com I had gotten my daughter for Christmas. She had already gotten herself one so I made a return. I was advised my $63 purchase would have a return amount of $42.00. No explanation. If this is a restocking fee, I will no longer be shopping at Amazon in the future.

I have been a Prime member for a few years and an avid Amazon purchaser. This Christmas, Amazon has obviously changed their policies on what is deemed as the purchase of a 'new unused item.' I received waders that still had mud on them. Not on the box. On the waders and in the waders. They smelled. They had been worn in the muck and mire and then resold as new to me. Then I received a 'brand new' automatic pool vacuum for Christmas. The box it was in was too small for the pool vacuum and the top of the box was open by a minimum of 3 inches, held together with packing tape. Upon opening the item, there were dried leaves and dirt on the outside of the vacuum, picking the vacuum up out of the box brought about more dirt and pool scum items. Again, sold as new. Not new! Is no one checking the returned items? Is no one checking the new items? What is going on with Amazon?

I ordered several large jars of different dried spices which were delivered this week. Two of the products expire next week. Seeing these are food items, Amazon will not accept returns nor will they provide replacements or refunds. The ethics Amazon has displayed in this matter are alarming to say the least. I would caution other buyers to not purchase food products from Amazon. Never.

Never never buy legos from Amazon. Bought 4 different Lego sets over 3 weeks ago. Only one made it by Christmas. Then they send this. They are most screwed up shipping department I have ever seen. They continuously lose packages, don’t ever ship packages or deliver them to the wrong place.

So, once again, Amazon promotes their electronic gift cards for Christmas gifts, then when purchased, cancels the orders due to suspicious activity. They know it is their problem but they won’t fix it. I have been on the phone twice with Amazon reps. We had to pull a number out from years ago to even call them since they either hid or eliminated their number from the Amazon app. The representatives are helpless to deal with this problem. Not their fault—it’s Amazon. I called Chase to check on my card. Chase has been inundated with calls about Amazon cancelling people’s orders. Chase customer service is offering Amazon’s customer service number to people due to so many complaints about us not being able to find a number to call an Amazon representative. I am about done with Spamazon. #AmazonFail #AmazonGrinch #Amazon

I ordered several Hallmark Keepsake ornaments from Amazon. One package was mailed; shipping label was placed on the side of the Hallmark box, blocking all directions for ornament. All but one of 7 boxes were crushed. Collectors know that the box is just as important as the ornament. Too bad that Amazon employees do not know this! Do not order Hallmark Keepsake ornaments from Amazon!!

AMAZON SUCKS. They changed for the worse and they are laying off more people. They are just like TEMU. Order today even with Prime and you won't get next day like promised, 2 days maybe 3 days later you get the item BS Amazon... They refuse to take back spray paint too. If you buy and they send the wrong color, You are Stuck with it. DO NOT BUY FROM AMAZON unless desperate.

No customer service by phone in USA. Poorly trained overseas agents!! This company is unreachable by phone to problem solve device issues. Think they have outgrown their reputation for good service!!!

Amazon female threw a package outside my door. When I got to the door, she threw a 2nd package & I asked her not to throw my packages. She got an attitude. I went to spray the packages with Lysol & the driver said what are you doing, they're not your packages. I looked at the names & addresses & they had 5 digit house numbers. Our houses has 3 digit house numbers. She was completely in the wrong place. The driver then said yeah.. They're not even your packages. I asked why was she on my property trespassing. She was clearly on her personal phone because she said she needed to get away before she beats my **.

I am done with Amazon. I was already turned off by the fact that they fired so many people right before the holidays. Unfortunately, I ordered Christmas gifts this year and... BIG mistake. The items I have received are so poorly packed that I hope it's ok on the inside. Now, two items are somewhere in the void and might not even make it here, the message said I can cancel if it doesn't turn up by the 20th...REALLY!!?? No customer service at all, unless you want to call India and waste your time with reps that couldn't care less about your 1st world gift issues. I hope other people are as done as I am and we can cancel this lying, cheating ** company. For me...Never Again!!!

Every single item.... every single item.... has been late. I started ordering in November, and expected great delivery service as an Amazon Prime member. I've been absolutely disappointed with the constant push back of items being delivered. I think it might be time to drop this 140.00 fee and check out Walmart. Order delayed. Now arriving tomorrow. Order #.

Worse company ever, they don't know how to request the funds when you submit the order to them and they don't know anything so do not use them ever. The staff is not intelligent whatsoever so they need to be reeducated on how to send packages.

I ordered women’s vitamins and Amazon sent me men’s vitamins. I thought getting a refund from them for sending me the wrong item would be simple but boy was I wrong. The first response that I got from them stated that what they sent me was what I ordered. It was just in a different package, which was completely incorrect. I tried to use their online customer support to no avail. I sent them a description and photos of the issue and they would not refund my money. I then called them on the phone and they refused to refund my money. I made a complaint on the Better Business Bureau and Amazon responded with I needed to add more information when I already uploaded photos of the incorrect vitamins and wrote a description to them multiple times. It is mind-boggling to me that a multi-billion-dollar company will not refund $40 to me because of an error on their part.