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The item was bought on January 17 2023, Amazon unable to delivery promise to refund but after 2 months still not refund. Talk to Amazon customer service. They said not amazon responsible and it is shipper responsible. Aalso the person of amazon customer service did not want to solve but tell me the customer must argue with the shipper I lost the money that they do not care about, Amazon just work as scam company help the associate steal money from customer. Also customer service very worst of behavior, today at 11.15 AM March 20 with amazon.com Washington.
Amazon Prime is such a joke. Yes, you get free shipping but it’s just ridiculous that they have a promise date. 4 times out of 10. It doesn’t come when it’s supposed to. Customer service is a joke. They sit there and say, "I’m sorry. I’m sorry," and tell me that I have to wait a couple more days before they can credit back my account! I waited four days for something that was supposed to come the next day and the reason why I got it after the fourth day is because on the third I went ahead and re-ordered it because it was the next day item! It’s sad because they are pretty much the number one mail order company and they can’t even get things when they promised them.
I use Amazon.com daily. I purchase so many items my neighbor thought I ran my own business and needed daily supplies. Therefore I am torn on wether or not to stop using Amazon and switch to my stores locally. Amazon has a serious issue with deliveries. They deliver to wrong addresses, state a delivery time then do not deliver at that time, tracking will say package is four stops away then just switch to “package is being shipped back to merchant”, delay shipping, lost or broken items in shipping bags or boxes, and call for some deliveries with no explanation why.
Amazon would be perfect but this is a major flaw that I believe will begin to affect Amazon's customer base. I believe they stopped caring once they became so large. You can never reach anyone who you can understand, They will never give you anyone to contact that is not a customer service rep. I think Jeff Bezos and Mr. Jaffy forgot how they became the world's largest online retailer..it was your loyal customers! Now that they have all the money they need they do not care about customer service anymore. Shame.
I been ordering from Amazon for years. After this experience I don't think I'll ever spend that kind of money on them ever again. They will see less money from me. The orders will be short. It not the staff and worker's fault. I still giving 5 stars and mostly thumbs up depends on what happen. I still do not like how the workers are treated. I hope someday it will be better for them.
My issue was one of my deliveries was very late. It was supposed to be on the Mar. 13. It was delayed. It wasn't shipped yet. So the order said it was very late. It came on the Mar. 17. Of course I give the delivery man a thumb up. One day later on the 18 I thought there was a discount for a very late delivery. No. I got $5 back. It like I was charged at full price. They taken out $105.45 out of my account. They make that kind of money I mean a lot yet this happens with a policy. No wonder there's more negative views then positive. And the ratings, less rare positives and more negatives. With the way things going I wouldn't be surprised if Amazon doesn't make it big in the future. After this experience for one of the little people I don't think I'll ever see full stars for Amazon. My first review about them yet it's a bad review. I hate they have what you need yet it doesn't feel good after a bad experience.
I was member of Amazon since 2008 so I went through a lot from missing products to buy new and receiving use products. I reached the point where I already know when I buy something from Amazon there is going to be a problem but this year in 2023 I have enough. The Amazon delivery employee stated he or she headed the package on my hand which it never happen. What in reality the delivery employee did is leave the package at my front door which I previously instructed Amazon to don't leave anything at my front door and guess what happen? EXACTLY someone stolen my package like I say I had enough so I delete my amazon account for good and is the best thing I ever done in my entire life.
I purchased 2 items from Amazon. Right after first purchase my credit card was hit with a fraudulent Apple purchase. I own no Apple products. I had to cancel card. I received new card.. Bought another item from Amazon. My card was again hit with a fraudulent purchase. This time it was a fee for Amazon prime I did not purchase. Cancelled card. Received new card. Before I even used the card the fraudulent Amazon prime purchase was on new card. I had to cancel that card as well. I have since closed my Amazon account and will never purchase from them again.
We purchased a product that had to be returned to The Backstore, purchase price of 1955.00. We were refunded 1402.00 stating restocking fee, which was not stated to us. Amazon customer service said they would refund the balance. After several calls to people in India that I could not understand, Amazon did not follow thru with anything they promised us. I had a call with their leadership team in South Africa, "Rudi". Said he would take care of it and call me back and never did. We are stuck in eternal limbo with Amazon, now we have to file a complaint and go to small claims court. We are searching for ways to shop anywhere but Amazon. If you need their help with anything, you better speak Hindu and expect no results.
This website is the worst service I've got from Amazon FR, ever! BEWARE! I have pre-ordered the Hogwarts Legacy Collectors edition back in December 2022. I have paid 311 Euros! The item released on February 7 and was processed through customs on the next day. I was contacted by the DHL that there is a problem with my customs clearance documents and I have to fix this with Internal Revenues Office. Which takes some time. I tried figuring out what to do and so far I came to conclusion that I just will send it back and maybe order next time.
On February 20, I contacted DHL and asked them to stop the package and return it to sender. They politely agreed and they initiated new Waybill number and sent it back on February 21. P.S. The package never left customs warehouse, nor never released customs, nor do I have ever received or seen it in person. I have not even been near the package ever.
I contacted Amazon FR on the same day and told them about all this. They said that due to the cost of the item, it has to be first delivered back to sender and then I can get my refund. I waited 2 weeks. I contact them again on March 5 and ask them what's going on? They lied to me that the package was not received. I was freaking out already. I contacted DHL again, asked them what's going on and why do Amazon tell me that the package is not yet delivered? They checked and told me that it was actually delivered to the sender on March 1 and they also provided the waybill number for me to track. After checking it I was shocked to discover that the package actually did deliver to the destination on March 1.
I contacted Amazon again. Explained them once again everything all over again. They now all of a sudden tell me that the package was received, but it was not yet processed (why is this my concern?) and it may take up to 10 days. Which makes it until March 11, which is today as of writing this review. At this point I was fuming already because every time I contacted I was told different information and different excuses. I had nothing to do but wait... And here, today, as of March 11, I contact them again and they checked the "things" after I provided all the proof.
Now, all of a sudden, the agent tells me following: "Sorry but previous agent gave you false information. It is not 10 days but it's 30 days!" Can you imagine what I felt at that moment? These French agents are anti-semitic pigs! They don't know what they do and they are 100% lacking the professionalism! DO NOT order from this website because if something happens, you're in bad hands!
I have been using Amazon forever it seems. This past year they have gone downhill fast. I use the subscribe & save and have been for 2 years. The past 2 deliveries were HORRIBLE. Yesterday's took the cake. Everything was just thrown in the box. No wrapping, no paper to keep everything from moving around - nothing. I ordered a 2 pack of Lemi shine and they were actually out of the box with the horse supplement that I ordered all over everything. The box was partially opened when delivered from the items being tossed around. We had to clean everything in the box as it had horse supplement all over it. The box was too big for everything that was just THROWN in. We have also been trying to order Sovereign Bio Silver and twice now, it said will be delivered tomorrow and then that tomorrow we would get so sorry but it is running late and then it would never show.
Then you have to listen to the idiot machine try to figure out what you are trying to say when you call. Amazon has become more of a headache to order from. I cancelled all of my subscribe & save items. I asked when I finally talked to a real person if a robot filled this order or a person and his answer was either one. Customer service is still great but their fulfillment is horrible. DONE!
Amazon has become as unreliable as Facebook market place. They are listing thousands of products on their website for purchase that will never be shipped. I don't know if this is intentional as because you must be thinking there's millions of dollars a month involved that they get to hang on to until a consumer can go through the entire resolution process to get a refund. Or is it that they just don't care. In the end after hours of effort you will get a refund but they no longer offer any solutions other than just tell you, "Sorry. You've been waiting for 2 months for your product but it's not our fault. It's the vendor's fault."
Well I didn't order the product from the vendor.... And it's become very obvious they're using more and more unreliable vendors and not vetting them like they used to.... So you can order the product pay for the product you just can't get the product and then you need to spend the time and the process in order to get your money back.... It's becoming a regular scenario with Amazon....
Second time in the last two months account has been put on hold. Submitted documentation the first time three times before they figured it out. This time I had to get gift cards I put into my account last month. I bought something last month with those gift cards and this month I can’t because I think it’s fraud. Fraud department is a joke. You could not see that I brought propellers with them the first time you should not be working there. Amazon sucks. I should have my car parked by me now, but now I will order through somebody else. From now on Amazon will no longer have my business or my family‘s business, Amazon is a little bit too big for the britches. Time to trim. The fat people need to start buying away from local vendors. Get away from them. They’re bunch of blood hungry thieves.
I am a Prime member and when ordering they promise next day delivery, they promise delivery in 3 days. BUT after ordering about 10 items and 6 of them are delivered later by 4 days, two were next day, then delayed then said expected delivery 8 days later. You can not contact anyone through email to complain or see what is going on. Now that they are bigger the customer is the last person they want to help. If you have prime and select prime delivery, the item shows up 5 days later than suppose to they do nothing. You have to not be prime and if it is late they will refund shipping, if you pay they say live with it.
Worst company ever. Fast shipping is not their thing and has never been their thing. Telling you your order won't arrive on time is pretty much the only email they send out. I will not renew Prime and I suggest you do not either.
I have filed a previous complaint against Amazon with the Washington state AG's Office a year ago, & they got another complaint filed today. Their distribution centers continue to override USPS de-prioritization requests, loading flat-rate boxes full of heavy items, to then have the local post office refuse to deliver their packages to me due to size/weight concerns. I have severe health concerns and cannot drive daily to the post office to stand in line for 20 to thirty minutes and risk contracting Covid, FLU, &/or RSV. Just this week, the post office refused to deliver one package, threw another in a neighbor's yard in the rain, and threw another behind a vehicle in my driveway. Clearly, they are behaving in a passive aggressive manner to get me to stop ordering from Amazon.
I reported it in Amazon chat and was treated disrespectfully by (Dinesh **, Febin, Aashish **, and especially Neha). Neha said I should pay for a post office box, and travel to and from the post office daily, even when Amazon drivers, FedEx, and UPS all deliver in my neighborhood daily for Amazon. She refused to forward de-prioritization concerns to higher ups and refused to chat further after she and her team wasted well over an hour of my time playing games. It was bad enough that Amazon had been fraudulently charging me twice for Prime membership (monthly and yearly), but now they are refusing to honor their prime membership agreement by refusing to make sure packages are delivered to my home like they do for others in my neighborhood.
I have stipulated front stoop delivery in my delivery instructions, and stipulated that there is a huge Rubbermaid box on my front porch for packages to be placed in to keep them dry during rain storms. I have also stipulated not to use the USPS. I have reported USPS issues to the postmaster general multiple times within the last several years. Clearly all this has done is make the problem worse. The India service teams won't let you speak to someone in the US. They refuse to correct shipping issues and will not forward concerns to distribution staff to permanently remove the USPS as an option for the delivery of my orders. They wear you out with multiple transfers to their friends sitting next to them and snicker as they try to work you up further so they can hang up on you. They are truly unprofessional. It often takes 8 or more calls to Amazon to get any resolution.
I got an open, empty mailer today from them, and it took 5 calls to get someone who'd address the issue. The individual who delivered the item took a picture of it as proof of delivery, and the mailer clearly was open and empty in their picture. SMH! I'm hoping the attorney general's office will assist me in getting packages delivered to my front door. Sitting on the phone with the India team is frustrating. They won't forward concerns out of their little group, are poorly trained, and aim only to get rid of you as quickly as they can by hanging up on you or transferring you to everyone in their call center, trying to get you to hang up on them. Since the USPS is not happy delivering locally, it makes sense not to use them for shipping. In the past the USPS was de-prioritized, letting Amazon drivers, FedEx, & UPS deliver.
All was fine for awhile until someone at a distribution center overrode the de-prioritization. Then it takes filing a complaint with the AG's office in Washington State to get it put back in place, because the India team won't forward these issues to distribution logistics. Clearly a big part of the problem is farming out customer service to people who are in another country, not well trained or supervised. Their only goal is to get rid of you fast. Agitating people further seems to be their go to move to end calls quickly. They truly don't give a hoot about assisting anyone, period!
It was necessary I return a simple inexpensive T-shirt. Amazon refunded $ but is insisting I take the package to Whole Foods. I do not drive and cannot walk the 3 Mile round trip with a walker. I am almost 83. Idk why I cannot receive a label and leave it for USPS.
If you do not live close to an "official UPS store" you either have to plan a day drive to take it or take a hit on your return costs and PAY for return shipping now. We have an authorized shipping center in town, but you must now go to ONLY a UPS store. Pick-up from house is no longer available, either. The price to have Amazon Prime keeps going up, now we're getting charged for everything in between. Really getting to be not worth it, like it used to be.
ASUS PRODUCT REPORT ASUS BY WAY OF AMAZON. I had a problem with my ethernet connection on my ASUS PB60G. I contacted Asus. Asus told me to contact Microsoft. I knew the problem wasn't my OS. But, it never hurts to try everything. First I contacted my GATEWAY internet provider. By way of them, I was able to try a different computer. It worked on a different computer.
Then, I had to try Microsoft. Microsoft wasted an hour trying to figure the problem. They couldn't help either. I finally figured to get an adapter. I chose ASUS because of their claim that it upgrades the transmission speed by 2.5x. I contacted both Asus and Amazon and notified them to make sure I receive a working product.
When the device got here, it worked but it didn't upgrade the speed. I contacted Amazon, they told me I could waste more time returning the device for a refund. Now, both companies; Amazon and Asus are in violation. I spoke to Leslie and then Jeff (the supervisor). Jeff tried to give me a fraudulent antidote for a disclaimer... I want to keep the product and I want my money back!
Possibly the most unethical company in the U.S. Amazon routinely tacks on extra shipping charges that were never shown in the order, they take this money out of your bank account and there's nothing you can do about it. If you've had problems with this company, contact a Congressman or the Atty General's Office.
I had purchased 139 kindle books between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card, (initial offer was $51) which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end.
I thought it strange they offered a refund instead a credit seeing as I told the rep I wanted to repurchase some of the books. It was no mistake, they offered the refund although I said I would be happy with a credit because they knew they were going to cancel my prime membership. After I discovered this, I called back obviously. I said specifically I did not want to cancel my membership, the first representative told me that I would have to re-subscribe. I have an annual plan that is up for renewal this summer. Effectively telling me I would need to pay the subscription fee again.
I bought a product that said it was eligible for return. Sold by NUSApure and shipped by Amazon. When I had a problem with the product Amazon referred me to NUSApure and they referred me back to Amazon saying that they do not interfere with the process. So Amazon is selling the product saying that it's eligible for replacement or refund when it's really not. I just want customers to be aware that when they purchase something they may not be able to get their money back if there's a problem.
Amazon requires email authorization. My email address was deleted by mail.com so I had no way to receive the security verification email. I always considered Amazon to be the best in customer service, but this time I was extremely disappointed. Since mail.com was being so difficult, I thought if I called Amazon it would be easy to let them know what happened & change my email address. Wrong! I was asked security questions like what were the last 3 things in your cart & what's your last 3 purchases on a account I hadn't shopped on in over a year. When I couldn't answer those, I was told all he could do is help me create a new account. If I wanted a new account I would have created it by myself.
I enjoy shopping online & I like to look back at my lists & past purchases. However Amazon offered me no help in getting back on my account & proved to be just as helpful as my ex email provider. Not at all! This is absolutely crazy to me, because Amazon could of simply offered to verify by address & perhaps sent something to do it by mail. They know where the customers live! I have never written a bad review on Amazon, but why lock a customer out of their account if they still want it? I thought Amazon was all about customer service & making the customers happy. I was really hoping Amazon was going to help me get back into my account & not treat me the same as other businesses who go don't value their customers. Sadly, they're becoming just like everybody else. I would give them no stars on how they handled my issue. As a customer, I'm not at all happy.
If an Amazon driver claims he delivered your package, he may be lying. Amazon used to be reliable; not anymore. Three times last week they pulled that “delivered” caper on me over four items I bought. Yes, 4 items “delivered” in two sets (and each set “delivered” two more times.) Among them was a cabinet too big for a casual porch pirate to steal. Here’s why the incidents were no accidents. I’m sorry this note is long, but I want to leave no room for doubt.
I live in a complex of more than 1,000 apartments, which has a large package office manned all day, every day (including weekends), located right at the main (Leasing) office, and prominently marked. Yet Amazon drivers apparently ignore the package office and claim they left my packages at my front door, or that they actually gave it to me (a really brazen lie.) The nature of that lie (below) clearly shows deliberate action. On 01/25/23 their tracking note said, “Your package was left at or near your front door or porch.” It wasn’t. After two days I thought they had made a mistake; I called Amazon and they re-ordered all 4 items.
On 01/28/23 Amazon driver called me at 11:30 am, saying he was “at your front door with your package.” Because of the earlier incident, I asked him “Are you sure you are at the correct building, number so-and-so?” (Our building numbers are written in clear, white, foot-high lettering on the bright-blue awnings.) He said he was sure. I rushed down there, arriving in less than one minute. (I live 30 yards from our front door.) I checked around our building; no man or truck was anywhere in sight.
Just six minutes after he called me, I called him back, and found he had used a one-way Amazon phone that accepted no calls. His phone just directed me to contact Amazon. I did, right away, and asked “Jagjeet,” “Shanice,” and “Daniela” in succession to call that driver and connect us so I could get my package. (I still thought the man had made a mistake!) They refused to call him. Daniela, a supervisor in their Logistical Support unit, only offered to refund me and to write a report.
Daniela asked for my order #. As I looked in my Amazon account to get it, I was shocked to see the driver had noted for tracking, “Your order was delivered. It was given directly to a resident.” (If he meant he gave it to me, that was a clear lie; If not, to whom did he give it?) I read that message out to Daniela, who noted it. She later emailed me to say that she had submitted her report. Not relying solely on Daniela I also sent email to Amazon describing the experience. The next Monday a “Vamsi” responded, saying he was from the Amazon Executive office. He and another executive (“Gladys”) promised to investigate. Two weeks later, I’ve heard nothing from them, in spite of my follow-up to ask for info. And they have made no refund to me. I’m suing Amazon in a Small-Claims court. I’ve also reported them to BBB, FTC, IC3, and my county’s Consumer Complaints Commission. I shopped at Amazon for 25 years. I’m done with them. Reader, beware!
Amazon Continues on their Delays and misinformation. Including lies about contacting a seller who refuses to resolve my issue by not even communicating. They say they will and will send me a confirmation of details about communicating with the vendor and that was weeks ago. Never got a confirmation of their communication with the vendor nor have I received communication from the vendor at all. Contacted customer service again recently and their new response was they have no option to communicate with the vendor, but offered a return refund. Thus if this review had an option for Negatives Guess where this review would be rated at.
Recently in the last 3 months ordering from Amazon is a complete nightmare. Slow deliveries, wrong items, apologies (you know they aren't sincere just repeated dialogs) and charging for returns because they weren't able to fulfill an order. On top of that when they make a mistake they want you to deliver the product to the carrier which in this case is miles away for a shipping mistake they made or if you ask for them to pick it up because it's their mistake they will charge you $5.99 on that and claim you no longer need the item or return shipping pickup.
At some point because of the circles customer service puts you in to no resolution you get livid and they expect you to be calm and courteous all the while they basically rip you off. Yet if you get livid with French and colorful words they send you notices that you violated their terms of use all the while screwing you over by actually not fulfilling orders, deliveries and customer service to which I might add that they are a market place and that pretty much sums it up. Lack of service from a service provider, breach of terms.
After ordering I was informed by email by AMAZON that my payment method was declined and given a link to update it, however once in the order I could not change the payment method, so I tried to contact customer service but couldn't find a link to speak to anyone, so I canceled the order. After canceling the order I see all the charges for the order were taken off the payment method Amazon said was declined, so it took me a while but upon making a complaint about an item I did receive I got customer service, and asked why if my payment method declined did they email me if they weren't going to email me when upon their second attempt that it went through?
So they lose money and I'm waiting for my money and no items which mind you I could of had if they had waited until the second time they processed my payment to email me anything in regards if needed, this is a stupid business practice! Why tell me my payment method is declined make your customer service unreachable and then try a second time to charge after the fact!? I'm about fed up with Amazon.
Amazon promises free shipping on orders over $25 then charge you for shipping unless you check the free shipping button. I'm sorry but shouldn't this be automatic and if I want faster shipping then click on the button for that. I'm now paying $12 to get my order 1 day earlier. Anyone know which government agency handles fraud like this. Amazon also has absolutely no customer service at all. It's all A.I. crap that settles nothing.
The sheet set that I ordered came lose in a box - no plastic bag, nothing protecting it. Also missing the pillowcases. This has become common occurrence with Amazon where half of everything I order comes used/opened, or missing parts. In addition, more and more often, shipments are late to arrive.
I don't understand why I keep ordering from Amazon. They are late every time now. They were top of the game with the 2 day delivery. I didn't mind paying a little extra for it because I got it in 2 days. Well now you order something that says 2 days and it doesn't show up for three or four. I could have got on eBay and ordered the same thing $5 cheaper and they say it'll be here in 3 or 4 days instead of lying just to get you to buy it. This used to be a great company. They have just been going downhill.
Amazon Support 1~858 ~666~0943, Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA. Amazon are streets ahead of the competition and I will always be loyal to them. However on the subject of customer communication pathways they are last. I needed their help during a difficult period of my life and I just couldn’t get their attention. What do you do with a friend who despite your best efforts continues to ignore you. Yes that person becomes an ex friend. Simply not good enough Amazon. So we all need to get a specific resolution.
I returned an item to the Ups store and Amazon never refunded me 220$. I had a receipt that I returned it but according to them. I never returned it. They also lost a package sent to me 280$ and wouldn’t replace it without a police report. They are becoming a really bad business and I lost a lot of money using them. Be careful.
My deliveries always say delivered and I NEVER receive them and have been a prime customer for years. The absolute WORST delivery service/company that offers the worst possible customer experience. Do not pay for Prime. It’s a waste of money.
Good Evening, Because there is no Blink consumer reports page, I will address this with Amazon.com. Your customer support team that deals with technical issues is not only seriously lacking but I have serious concerns that Blink employees tampered with my account which disabled my cameras during a desired period. Even when I had already restarted my system multiple times, your employee told me 36 hours later just to restart the entire system. The guidance is an absolutely unacceptable when I had already done that. Further, when wanting to direct my comments in a post-ticket issue survey, your customer support agent will not give me their full name or employee number. Without it, I fail to see how my comments can be adequately directed and addressed.
I am in the town of Aguadilla on the island of Puerto Rico. I have been an Amazon customer from the very beginning. Traveling around the United States I have loved that I've been able to order Amazon products and have them shipped very quickly to any location I was at. That was until my recent travel to here in Puerto Rico. Products being delivered here now take upwards of a month for delivery. When I questioned Amazon's customer service regarding this I got a number of varied excuses none of them viable.
I would explain to them that if I just changed my shipping address to Jacksonville Florida or my Mesa Arizona or my Oceanside California address the items I had ordered would it be delivered the same day or the next day. So it's obvious that the products were available at Amazon warehouses and understandably since there is no last Mile Amazon delivery trucks here these products will have to be delivered by the United States Post Office. But what I'm having trouble understanding is Amazon is not even posting these products for 3 weeks after I order. Once a product gets out of their warehouse I get a notice and within three to four days after that I get my delivery from the post office.
My question to the service department was why aren't they posting these items in reasonable time frame. I often have found myself ordering identical products from eBay online and receiving those products within 3 to 4 days as those products are shipped within one to two days after the order is given. Because of this I have been relaying to more and more people here on the island that they need to buy from eBay Marketplace rather than Amazon in order to get products in a timely fashion.
This is something Amazon company is doing consciously and it is not an issue with them having the products available or the ability to ship the product as in the end the products simply get posted through the US Post Office and Amazon has just decided that it's okay to wait 3 weeks before they post. I think the FTC should look into this as unfair business practice on the part of Amazon since they are still taking the same amount of money for prime delivery from everybody here on the island as they are from everybody else in the United States.
Ordered a book on 12/26/2022. Today, 1/24/2023 I checked my account to see why the book never arrived and found out it was undeliverable and returned on 1/16/2023. Amazon never let me know nor even refunded me. Called and got a lady named TONI who told me she would refund my CC and would send me an email verifying this within a few minutes. I never got an email so called and transferred to a supervisor. She said I was not refunded and would correct this as the book never came as it was returned 8 days ago. Customer service has gone downhill real fast! It does not matter if you are a Prime member for a decade+, or if you place a lot of orders. The supervisor did follow through and sent an email as promised. Not fair that my time is wasted and my money has been tied up for 29 days (34-36 days considering it takes time for the bank to issue on their end). Very, very, very disappointing!
I have found recently when you return an item if it's under $100 they will provide the refund within a week, if it's over $100 they can take up to 30 days. I have also learned this is at the discretion of the agent you speak too. For instance late night will go to a different call center across the world. When you call you can tell by how they confirm your account. I decided to call back 10 hours later and how interesting I was able to get the refund but the last agent from a different call center quotes a policy that is clearly "flexible". I won't buy anything over $100 from Amazon again as the quality is horrible.
I missed my delivery by 2 minutes. My package was to be delivered today anywhere up until 10:00 p.m.. Unfortunately I had to use the bathroom, so now I have to wait until tomorrow. I tried to contact them, figured I can have them circle back considering it was only 2 minutes. But it's a whole big runaround before you can actually talk to someone, by then 20 minutes have gone by. They should send a text or email an hour before your package is due to arrive. I'm a prime member (which they increased the price....a lot) for about 8 years and feel like I'm not getting much benefits from it. There has been quite a delay with the shipping lately, returning something is not so simple anymore. I feel as though there should be an easier way to contact someone instead of being redirected around the help site and messaging with an automation.
When Amazon use Fedex or UPS, I never have problems, TBA was ok too, but little problems from time to time, but now that they are using USPS, is a disaster, I run a company and I receive a minimum of 50 Amazon packages per week, and USPS lost at least 3 to 5 per week. Now AMAZON do not want to be responsible for these and sent a letter :"We advise you to contact USPS in order to pursue this matter". I asked my neighbors and everyone is having the same problems, AMAZON PLEASE DO NOT USE USPS!!
Amazon buyers beware! Amazon has deactivated my account 3 times in the last month with absolutely no explanation of any kind and CS has no suggestions regarding reactivation. I have been locked out completely with no explanation. Amazon's response, "Someone will call you" which they never do. Two credit cards are associated with my account which poses a serious security breach and leaves potential for unauthorized charges to be made. Again, Amazon CSRs ARE RUDE - Continually talk over you and have no recourse nor suggestions regarding reactivation. Amazon is infuriating, unprofessional and undoubtedly criminals. When this is resolved I will in no way do business with Amazon and will strongly recommend the same to others.
I needed to return four items this morning and I was transferred to four different individuals who did not know what to do. It seemed as if, they were making a joke out of my situation or something. Four different people. Absolutely ridiculous! I am very, very frustrated!
Amazon driver drove through my yard and caused damage (it had rained for right at 24 hours). He did not use the turnaround or back down my straight driveway. Amazon will do nothing without a video of the driver. I guess customer service is out the window.
I have returned several items to Amazon, thousands of dollars worth recently due to a canceled party as a result of Covid. Amazon keeps telling me they have not received several items, even though the tracking shows it was delivered TWO months ago! This tells me their employees who are processing the returns are either losing the packages, or stealing them and putting the blame on me, which essentially is Amazon stealing my money! They are continuing to fight me on it and not make it right! Beware of using Amazon!
I was notified that my package was delivered. They even have a photo of my package, proof of delivery, sitting at the front door of someone else's house! I can't get in touch with any human and this issue isn't in the drop-down menu of delivery issues on either Amazon.com or their delivery company's website.
I order a product on 1/14/23 for it to be delivered the same day. The carrier delivered it to the wrong building and door. But because Amazon the carrier was in my area they not going to give me a refund no matter if they place the package at the wrong location. They don’t go by picture which I sent that was by the carrier and a picture of my door. Two different doors. They it doesn’t matter the carrier was in your lot. So I lost merchandise and money.
Amazon is often sending delivery confirmations that are false. Don’t know how legally they can get away with that. I received numerous delivery confirmations and when I call Amazon about said issue they inform me to give it 24 hours because the drivers sometimes scan packages a day before they are actually delivered. I live in an apartment complex and have spent hours looking for packages they were just not delivered. This is blatant false misinformation and don’t know how they can justify it.
I was sold a used item: The advertisement said NEW, and I reported, to Amazon customer support, and the customer support Mishandled the whole problem. The reply I received said it was not delivered, and said to donate it? And gave me $31.97 refund added to my Gift card with a stipulation I that I must only use it to buy from the same seller, and I could not find anything worthwhile, so I found another Item that was very similar. I then contacted Customer help online chat, and kindly ask if I could buy a similar item and can I use my Gift card to buy the item, they replied. It is my gift card I can buy anything I want. I said OK. Then they ask me I wanted to transfer the money back to my bank, and I replied "NO" and they kept repeating the question, I ask, "Am I chatting with a machine or a real person," in reply they, "Yes real person," and I said I do not want my money transferred at all, and want it to stay on my gift card. They said OK.
Then I went to use it on a different item only to find my gift card empty. I called them to explain. The first call they hung on me. The 3rd call I got ahold of someone who could not speak English very well as usual. So, I tried to explain and the man kept interrupting me talking real fast. I ask him to let me finish what I have to say and told him I need my money returned to my gift card. He got angry and said he is not authorized to transfer any funds, I tried to explain and he hung up, so I called again and got the same answer, and they said, "I am sorry but I am not authorized to transfer funds." So, I myself reloaded my Gift card using my bank Visa card so I can buy what I want, and I proceeded to buy something else I needed and my gift card was denied because I was 38 cents short so I added more to my gift card and bought it.
I then called my bank the next day and ask if any refund from Amazon and no, so I went back to online chat and requested a phone call, and a man who also did not understand English started to ramble that I was wrong, he said he saw there was fund in my gift card, "So I see you have refund on gift card (I explained I reloaded it)." I ask him to slow down because I could not understand a word he said, he hung up. So at that point I was upset because I was informed another item I ordered that I need most was told it was out of stock and I willing to wait for it with no expected time of delivery, at first I said OK, and went to buy what I need and went to same seller that I ordered it from, and it was not out of stock, and after I already waited 11 days, I added more to my card and ordered it with my gift card. I then I called my bank to see how much my checking Balance was, and it was only $112.00 left.
Being there is still many days till the first 02/01/2023, I found something wrong, there was money missing. So I called again said I need my money to refill my prescriptions so if she could see if the fund could be added back to my bank account or my Gift card so I can cancel my new order and use my gift card to reorder and she replied She not authorized to do so. And we said goodbye. She could speak English so I took advantage of the thought I could ask about an order I just received that came with a missing part, in her reply she said she would give me credit of 10 dollars on my next order and it had to Amazon Basics, so I found something I needed and had reload my gift card to buy it to find she only added 5 dollars. I added more and decided to buy it.
I feel I have been lied to and if no one was authorized to transfer my funds I feel they broke the law for transferring the funds. The manager gave me on my gift card. They also denied me to talk with a manager. I bought 39 items and a valued customer with Amazon Prime with Firestick. And if I cancel I will not be able to use my firestick as I was not able to in the past when I had to get a new Visa card, and found out Amazon cannot prevent from using Tubi or YouTube, yet somehow I was unable to watch anything. Now I want out of this mess and may want to cancel my prime tv later when all my late orders are fulfilled and delivered.
Now I have spent the last 3 days trying to get amazon to help me. So sorry again. I am reporting Fraud and an illegal money transfer from my gift Card to my bank without my consent. There is so much more but I feel there will not be a limit of how many letters I can add here. What I say I can prove with emails I received. I also noticed every time I call and they want me to read what the manager said, my email as stacking up to I could not find it and before I found you again, I had deleted well over 1000 Amazon's advertisements each time I called, so I deleted them so I could find important ones.
I do have ADHD and other LD's so please excuse my spelling and grammar; it has taken me 2 hours to fill out this form. I have spent so may days trying to get them to understand me and they still talk so fast. I cannot understand a word they say, and keep stating there is no manager around to talk with so they are covering up that they illegally mishandled my personal funds. I am too tired to add any more at this time.
I am a Prime member and have been for years. I would have minor issues and returns until the pandemic. I am disabled, live off grid and have 0 transportation. I had been saving for a year to purchase an E Bike. I finally had the last $50.00 to purchase the lowest priced ebike that had some of the features I needed. I received the EBike and took my first ride. The first thing it did was die barely 3 miles into the trip. Once it died, the back tire blew out. The bike flipped me and I severely damaged my knee. Well beyond the 30 day return policy I contacted Amazon and was told it was unreturnable.
In between knee surgery I tried to sell it to a bike shop. They inspected the bike and found metal shards protruding off the wheel hubs. These were defects and would cause the tires to pop. The battery was also mis wired and that was the reason for my power loss. My bike was defective there fore unsellable. Basically out over 800.00. over these couple of years I have practically redone the whole bike. I have spent over $2000.00 trying to get this bike up and running. A parts come through Amazon's excuse for ripping their customers off- 3rd party shippers. 100% of every e bike item purchased has been a rip off. Of the $2000 spent 0 refunded. All with the excuse -3rd party shippers.
If it was just the ebike scam that would be enough. Last month I finally gave up on my 2 year transportation ebike nightmare. I did this because I had been sinking all the money I was saving for my solar battery upgrade into paying Amazon for nothing. I live 100% solar powered and my transportation nightmare had put me into an electric power emergency. So I ordered batteries for my Solar. I was ecstatic to see that they were immediately shipped. Happy that I would have the power back on soon. Ya, that was fake. They never shipped and in less than 12 hours I can request a refund. I contacted Amazon and was told I would have to wait 48 hours for.... Once again the tour getting ripped off sentence... The 3rd party shippers to contact me. So, if you haven't guessed already. I was once again ripped off.
I won't go into having to put my dogs to sleep because of their not shipping dog food. The numerous years I have told them not to ship to my PO Box because the Post Office burned. Without transportation reaching the Post office is impossible now but they ship there anyway just to have the packages returned. The times I've had to send up to 6 products back in 1 month because they were all defective. One being a water kettle that didn't hold water. Oh and 2 day shipping, ya that's been a horrible joke I've never gotten that.
I've gotten thousands of excuses in why they deserve to rip me off and the policies behind it. Millions of answers that in English really mean so what we are stealing your money. The deaths of my service dog and my other companion dog because of so what if I pay to feed them we are Amazon kill your animals. Today, sitting with 0 electricity. 0 companionship. 0 transportation. I am ending my toxic relationship with this abuser.
I bought a 200$ item that I never got. I realized I didn't get it after 30 days and Amazon won't do anything for me. Thank you for not following up on your deliveries and putting the burden on your clients. I now have a very good reason to buy local and never ever buy from Amazon.
A couple years ago, Amazon literally gave up on offering customer service and outsourced support to people with zero interest in actually helping users solve their problem. All they can do is apologize and then automatically disconnect after 2 minutes so they don't have to actually do anything, or just endlessly redirect you or try to get you to call phone support. And don't even get me started on the A to Z Guarantee, they won't even admit that's a thing anymore.
Amazon check packages marked “Undeliverable” because that means it was taken by the packager. How can a sweater be undeliverable 3 days before delivery and I ordered 2 in different colors. Other color arrived just fine! Not the first time either! Their conscience is clear since it’s refunded! However, if you really needed the item then what!!! Check your undeliverables!!!! Make them prove it!!!!
Amazon was my go to store period. Great for last minute gifts delivered in 2 days and customer service while not impeccable they made returning or exchanging easier. Now you're lucky if you get it in a week or at all. They charge you $7.99 for returns damaged or not. As A Prime Member I pay for 2 day shipping. The Service is Horrible, I do not blame them they are told what to say. AMAZON this will be your downfall. It is a shame, I really liked shopping there. Now I will save some money, having to go 30 mins. to Walmart. I hope Jeff reads these, it might save his company!
I am writing this review as I am an Amazon.com Prime Member and have been for a few years now. This past year I have been experiencing terrible delays with items that I've ordered. Items such as grocery, home goods, and automotive parts are among the items I've ordered and are taking upwards of 10 days to get to me. When I order it shows 2 - 4 days for delivery. When they aren't delivered by the 4th day I check and it states "running late" or "delivery expected by tomorrow".
I get apologies the items are running late and if they don't arrive by tomorrow I can return to the site and request a refund. I've tried that route and there is no option to request a refund without returning the items I have not even received. I've had to call them to get the refund, but trying to get a phone number to talk to a real person is not something they publish on their website. I actually had to google to get a phone number and it wasn't on the Amazon website. I am considering dropping my prime membership this year. It costs a lot of money and I'm not getting 2-day shipping anymore. Not worth the money to me.
I've been a Prime member like forever. This past year, numerous orders have taken a week or longer, when said to be delivered within 2-3 days. Some I was able to cancel, others could not be cancelled. Also, more and more packages are damaged or torn open. I even received one order (vitamins) where the envelope was EMPTY and looked like it was never sealed. It's been pretty aggravating...
I have been a Prime member for many years. Their price went up, yet their service is horrible. I always purchase using the prime selection because I paid for it. The item will show delivery date as tomorrow. AFTER I paid, the tracking says 3 days - it was an ink cartridge - what is hard about that. I ordered a dart board (toy - no sharp objects) for my 5 year old. On the 22nd, expecting it on the 24th. It showed up on the 28th. When I called them, "We're sorry" from everyone including supervisors, yet no remedy. So, my warning if you pay for prime and expect a certain delivery date, check after you paid, and see its later, then cancel it immediately. Sooner or later Amazon is going to get the message. You can't charge more money for something you are getting worst at doing.
My son purchased a quilted blanket for his sister for Christmas. He made the mistake of purchasing a King/Cal King instead of a Queen/Full. We attempted to exchange the item for size, but was only given the option to return and repurchase the item. When trying to repurchase the item, the price showing was double what we paid for it. We contacted customer service to see if they would adjust the price to what we had originally paid for the item only to be told that they could not do that. We asked to speak with a supervisor and were transferred to someone on the leadership team. We explained the situation again and again were told that we could not exchange the item and that they would not adjust the price on a new order. We asked to speak with their supervisor.
At this point, we received a phone call from "the" supervisor. A man who said he was the end of the line and could not transfer us any higher. He refused to help us in any way. He said the only thing he would help us do is return the item. If we did not want to pay the higher price, we did not need to reorder the item. We questioned why every department store small and large could exchange an item for size at the price originally paid for the item, but a company like Amazon could not even adjust the price of the new order to match what we originally paid. "The" supervisor was nasty and we were told if he could not help us return the item, then he could not help us. To me this is absurd!
Customer Service is the department that is to attempt to help the customer. This was a simple exchange that they were completely unwilling to help with. Beware of buying special deals with Amazon as I feel this is a money grab they have going. Buy an item at a good price and when you try to exchange it due to a size issue, they tell you they can only refund you the price you paid. Then you must buy the item again at a much higher price. Incredibly poor customer relations if you ask me. Shame on you Amazon. TLB/JTL
Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money. I have been stuck with them with the money and not able to go out and get it from other shops. Please if someone can help resolve this please reach out to me ASAP.
Amazon has gone into the dumpster lately with their shipping. I am on disability and order most everything online to be shipped to my home the last 4 years. I use not only Amazon but Walmart, Target and King Soopers (part of Kroger). Those other 3 are killing Amazon in getting things out fast and being delivered quickly. The normal Amazon delivery is about 6-11 days now. The others, 2-4 days. I even tried their "Prime" again and it made no difference. 6-11 days. I don't know if Amazon is that short of help or just have bad help. I am now shifting more of my needed items to the other 3. I would give Amazon less than one star if I could.
I had a Prime account with Amazon around 5 years. I would place an order and my account would be charged with no problems. Mid year of 2022 they began putting a hold on my account on top of the charge. So it was like I was being double charged for a week. It was taking a week before the hold came off. I would make good size purchase amounts for Business orders. So when I would make like a $200 purchase, on top of that there was a hold for the same amout. Because of that, I ended my subscription. I'm looking elsewhere to make orders.
Amazon has been impeccable over the years with their 2 day shipping. Been a prime member over 15 years. But this year (2022) has been a disaster. Deliveries to wrong address, not receiving items. Getting charged for kindle service after I had previously cancelled 3 months ago. The drivers are lazy, saying they delivered, you go outside and no package. I know it is UPS, USPS or FEDEX. But it is Amazon's responsibility with their customer service, which it is always ** people you can barely understand (no disrespect intended). And always seem to wash their hands of the matter and tell you contact UPS, USPS or FEDEX on your own. And when you try to a post a real review they do not allow it, only positive reviews.
Never ordered Starz, realized I had been charged 8.99 a month for 48 months for something I never used. Amazon.com Customer service could only refund 6 months. I'm stuck for over $380.00. Not happy with Amazon.
I ordered gifts from Amazon. 2 of which I have yet to receive. Both items were ordered in ample time before Christmas - 1.) Dec 12th, in transit, should have arrived Dec 15th. 2.) Ordered Dec 19th, in transit, should have arrived Dec 19th/20th. Neither have arrived and it's now Dec 30th. They can "replace" #1 but won't arrive till Jan 19th (3 weeks). Seriously. The 1st one I ordered would only take 3 days. #2. was ordered on Dec 19th with arrival of Dec 20th. (And was in transit.) They now can not replace that one. I followed up on status and claims late due to weather. Weather didn't even come close to where shipping started to delivery location until Dec 22nd. When I contacted Amazon they said "Both items are lost." This is UNACCEPTABLE. YOU LIED. Why do we pay for their subscription? So now, I have to wait a whole month to get a Christmas gift and they can't even offer a partial refund for the issue they caused. AMAZON SHOPPER BEWARE!!!
Ordered Acer computer and warranty and 2 other items. Computer is defective and other items bad. Couldn't print a label to return and couldn't make the ** understand that I need them to give label to carrier to pick up computer. Over 8 calls to Amazon, 5 emails, and 2 letters I am still waiting for them to do this! Had this defective computer for over a month, finally disputed charges on my credit card. SO SICK OF AMAZON, NEVER DOING BUSINESS WITH THEM AGAIN.
Jeff Bezos doesn't care. He will get his due.
I ordered recently with Amazon, I received the first package a refurbished item rather than new and the second package was absolutely different item. I put my review about the seller but they didn't let the review published because they are only allowing positive reviews about their seller however, their sellers are tricking their customer by sending the wrong item. Although the customer have the option to return but it is hard to return because I ordered a big ticket item and it is hard for me to re package it and return it as it is also very heavy to carry. I decided to keep it rather than returning it although I didn't like it at all.
Amazon has withheld my refund thru unethical practices for over nine days. Their website states "your return is complete. Your refund has been issued." When "When will I get my refund?" Selected, "A refund will appear on your bank account or credit card statement within 7 days." After the refund did not appear on my statement within the seven days, I contacted customer service. I spoke with Amber, she said credit was processed in the form of a gift card and because I want a refund credited to my credit card, it will take another 3-4 days. What? I did not pay with a gift card. I find it egregious that Amazon would try to convert a refund to their gift card without approval. I expected the refund like original form of payment. I want my refund credited to my account ASAP. Amazon instantly had access to my credit card when I placed the order and I expect under these circumstances the same timeliness with this refund.
I purchased an item from Amazon, when we opened it up we were able to see that this item was way too small for our granddaughter to use at all. We immediately asked to return this item, and we were told we would have to pay for the shipping as This seller is a 3rd party seller. On the listing for this item, there is not one word telling buyers that if you need to return you will have to pay Shipping, plus 25% Restocking fee, plus Insurance, plus signature confirmation. This item Cost us $379.00 to return it will cost us a bit over $650.00. Amazon will not help us in any way. They say we must go through their new A-Z warranty, which is a big fraud in itself in my beliefs. This so called warranty is just a ploy to have customers think they are helping? When in fact the only people they are helping is their 3rd Party Sellers. PLEASE< PLEASE do not buy on Amazon from any 3rd Party seller.
I cannot imagine any store saying you cannot return something, anything because it is smaller than advertised? I believe almost anything could be exchanged at almost any store. NOW EXCEPT AMAZON. I appealed their decision to deny me either 3-4 times, oh yes, there is not a phone number where you can reach any live person to talk to, you just get what looks like a computer generated response, every time you appeal, This is one of the responses I was given:
"Please return the order to the seller at the following address: -- Return address : Alex **." We recommend following these best practices to be sure that the seller receives your package:-- Include the order number and any return authorization number on or inside the package:
-- Insure the package.
-- Use signature confirmation.
-- Provide your return tracking number and ship receipt to the seller.
-- Ship items via USPS when the seller's return address is a P.O. Box."
All at our own expense, as I said before of a cost of almost $650.00 to us.
I do need to add a fact: On one of the phone calls to Amazon, I happened to get a very nice agent, name Annish. He said, "Please give me a few days and I will get this resolved for you, I promise you a call back." Well I was driving on the road and the phone rang, it was Annish from Amazon. He told my husband and I that the refund was just approved and we should see it within 3-5 days. I was very happy, I thanked him for his work and I asked for an email confirmation as I was driving right now. He said no I cannot do that because of something jumbled that he said, I ask for him to say it again, and then he said, "I am sorry. I must hang up now."
Wow. We have it all worked out well before the 5 days were up, we got another denial, so we filed an appeal explaining what had happened with their employee Dinnish, they ignored it and denied our claim again. Now the story really gets strange, we say to each other my husband and I, well they are forcing us to keep this item and lose our money. We said, "Well now what, we can try to sell it for like $200." My husband says, "No, you know what. Let's give it to a charity or something like that." We discussed and my husband said, "Our Nephew! They are a young couple just starting out, Just bought a small house and they have a new baby girl. What better could we do with it than give to a young family that would really appreciate the gift for their daughter."
So we agreed, it was Christmas eve and we were invited to his mom's house for the evening with many others. So we decided to put the thing together and bring it over that night with a giant bow on it for her. Okay good. We know now what to do with it. We start to take out the pieces to put it together {which we never did, because we noticed immediately, looking at the body that our granddaughter could never fit in this}. Again we start taking out the pieces, looking for the instructions, and now guess? The box does not have a battery inside and the wiring was all cut like ripped or something.
Okay back to Amazon on the phone, pushed to get a supervisor. She was very nice, but said she could do nothing about it except we have to send it back. I then explained the costs associated with doing that. She says again,, "Amazon will not allow anything over the A-Z warranty. I am sorry but I cannot help you, Amazon will do nothing for you!" But she said, her advice is to "Contact your bank and get them to force the refund."
So I guess this is what we must do, we are stuck with a 400 dollar ride on with no battery and ripped wires. As well Amazon will do not one thing to help us. Also the third part seller's name is: worldwidetraders on Amazon, please do yourself a favor stay quite clear of this seller, and beware of any 3rd party sellers on Amazon. We have tried everything to be as fair and possible, including before disputing the charge with our bank card, I called Amazon one more time. Told the story for maybe the 10th time, and again no help.
Most of Amazon offshore support reps are very incompetent. My Amazon acct was hacked, charged my on-file credit card, keep in mind (All Amazon accounts are vulnerable). I had to dispute fraudulent charges, cancel Credit card and issued a new one. Amazon Acct services froze my acct for days until they finally got their act together, which is still frozen. Beware buyers, your acct can be hacked too. I spoke to at least 5 offshore fraud reps which one (James from Guatemala) hung up on me. Spoke to an (Ashley) who was half asleep.
I cancelled the Prime membership I've had for many years because they said there is no way my gift card balance could pay my Amazon Visa balance. The gift balance was a return from returned item that was defective. It took 4 phone calls and an hour to find out no one was willing to make an exception for a retired person who lives on social security. My call was cut off once and I had to start over. No one called me back. There was a myriad of excuses as to why I couldn't put my own money, in the form of a gift card, back onto my Visa Prime credit card. Be careful how you purchase and return. They do not seem to make exceptions. I'm afraid Amazon has become a monopoly.
Multiple times I have dropped off a return at Kohls, received my refund from Amazon because it was entered in the system as returned, and then got re-charged many weeks later with them saying I hadn’t returned the product. In addition, there is no way to talk with Amazon about the issue. The email they sent is from a non-responsive address; nothing in their website offers the ability to leave a review about their company or policies.
I have been a Prime member for many, many years. When Covid hit, I was patient with the extended delivery times. Since then though, I have not received anything in two days or less. That was my reason for joining prime. If you cannot deliver on a service I am paying for, that service should be discounted. I have had 6 items just this month that were "undeliverable" and returned to Amazon, as well as some before that. This is unacceptable as I've been getting other pkgs delivered almost daily. The money has been refunded but the cost increased on several of the items between the first order and when I went in to reorder. I feel that this is a way they are scamming to get more money.
I have been so upset by all of my items not being delivered that I have canceled all of my subscribed orders and will be canceling my Prime when it's time to renew. There is no point in staying with Amazon when I am no longer getting the benefits of cheaper products or hassle free two day deliveries. I loved Amazon & bought everything from them but I guess their service is declining just like most other companies.
I have been a customer of Amazon since selling only books. As Amazon grew, I have patronized all along with multiple services. Now, I would recommend not to shop unless you enjoy the untruthful promises, extra late deliveries or no delivery at all by using USPS, amongst more. When I requested to change the order of shipment priority and not use USPS as the first option, I was lied to on several occasions, that they would change it. I was told their own drivers still deliver to my home and that’s not true.
I am given a receipt date for my package and I continue to receive a new message my shipment is late and it will be delivered a different day, but that doesn’t happen either. I requested to speak to someone in the US and now they claim they can’t. This company is built on lies under the new leadership and should be shamed of themselves. I found corporate information and sent a letter in hopes it may help them see the error of their ways. That is left to be seen. I DO NOT TRUST AMAZON and cancelled all service as they are unreliable.
In November of 2022 I all of a sudden couldn't log in to the Amazon account I've been using since 1998. When I attempted to log in the site was telling me an account with that email address didn't exist. I called Amazon support to hopefully get it resolved so I could log back in and access all the movies I had purchased through Prime, wishlists I had put together over years of researching the products I placed in them, etc. Through providing several Sale Confirmation Numbers I had record of in that email address discovered that the email and password to the account were changed. I didn't change them and I had while they gave me a hint that the email started with an R and ended with a 4 - I never did and don't currently have an email that starts and ends with those characters. The account was compromised (stolen).
I was told by that support agent in November that she sent a message to another department that was able and going to completely shut down the account and remove ALL of my information from it that was still there including 2 of my refillable cards that I use for email purchases. I don't keep a high balance on those cards so I wasn't too concerned with having those card accounts closed and getting a new card issued. I should have because I discovered yesterday, about a month later in December, that I have 2 charges that amounted to around $9.00 that went to Amazon MarketPlace (Prime).
Long story short Amazon told me that Amazon couldn't access an Amazon account to do anything. They couldn't access an account on their system in their database to remove my card information from it or refund the money and they wouldn't give me any kind of reimbursement like a gift card - they wouldn't do anything about it claiming they couldn't do anything about it. The card companies, thankfully, are doing something about it. I did close those card accounts and I'm getting new cards.
After over a decade of being an Amazon customer this isn't the first time they robbed me blind. Last time they did it what they did was 6 months after I cancelled a Prime membership because it was nonsense: It took 14 days to get small packages with the "exclusive 2-day Amazon Prime shipping". All was good for 6 months after I cancelled prime. I had gotten several packages without any issues, etc. Then all of a sudden I have an almost $300 surprise charge for several months of Prime membership subscription that I did not authorize, didn't ask for, and did not want.
I'm thoroughly disappointed with Amazon.com's joke of a fraudulent-allowing operation. They're thieves and they're supporting thieves. The worst part of it is there is no alternative that's equivalent to change to. I lost hundreds of dollars in the movie purchases I lost access to, that some thief is now enjoying because they didn't really close the account since they admitted there was recent activity (purchases) on it that shipped to an address that is unknown to me. I lost but hopefully will get this almost $9 back when the card companies disputing it but that doesn't come even close to resolving my losses Amazon refuses to do anything about although it was their system that failed to secure an email and password. They treat their long-term customers like garbage.
I ordered 55 gift cards for a the staff in my department at a medical facility as Christmas gifts. They were organized as 3 batches by Amazon (2 batches of 20 and one of 15) but only two of the three batches shipped, and the other was listed as delayed (when originally ordered they did not require anyone to be home to receive the shipment). I contacted customer service who assured me the third batch would arrive within 24 hours. It did not. I contacted them again and they assured me someone would get back to me to sort this out. They did not. On the third call they connected me (after much discussion) to someone who told me there were two options: either way they would cancel the loss (on their end) cards, and I could either have the funds refunded to my credit card (with a 5-6 day lag to credit the funds) or they could apply it (over the next 4 hours) to an Amazon Gift card credited to my Amazon account.
I was assured by the Amazon representative that this latter refund could be applied to a reorder of the cards. What they would not do (but what would have made the most sense) was cancel and reissue the lost cards. I chose the method of applying the funds to my Amazon account. HOWEVER, when I went back online to reorder 20 cards, first I discover they now required that someone had to be home to receive the cards, AND they would not allow the funds put into my account to be used for gift cards. I again called customer service and was told I would be called back but did not hear from them and so called back again at which time I was put on the phone with a 'manager'. This gentleman confirmed that the money funded back to me could not be applied to gift cards, and that the cards could not be reissued but would have to be repurchased.
All he could do was cancel the 1000$ 'card' credited to my Amazon account and send the refund to my bank card. I would then need to reorder the gift cards (with another 1000$ from my credit card), and by the way, for my trouble he wanted to give me one month of Amazon on the house (really?!). The story should have ended here, but it did not. It appears the person in customer service who put in the cancelation of the lost cards, applied that cancelation to the batch of 20 cards I actually received rather than the one that was lost, so more than half the cards I had (20+15) were now empty/cancelled. And of course I did not discover this until cards were distributed and could not be used. So I paid for 55 cards of which at most only 35 work (not all the cards have been tried yet).
I have already been on the phone with 3 people in customer service today over 3 hours with another promise to have someone call me back (still no call back) and I still have not been able to reach anyone at Amazon who can make this right. They now tell me I have to wait another 48 hours to get refunded for the cards they cancelled or if that does not happen another 30 days for a dispute on the cards. Not only have I not gotten what I paid for, I have lost several hours on the phone trying to get this fixed, and people I really care about have effectively received coal in their stockings at exactly the time you want to let the folks who work for you know how much you care about them. If you want good customer service, DON'T EXPECT IT FROM AMAZON!
I ordered this on Amazon, sold by tmp: AriZona Gluten-Free Mixed Fruit Snacks, (2 pack) (made with real fruit). Brand: tmp. $24.79 ($12.40/Count). Each box contains 10 little bags with 25.5 g each = 255 g for 10 very small bags. 2 boxes would be 2 x 10 bags = 510 g for the price of 24.79!! Ordered the gummies from AriZona directly would be: 1 box contains 12 bags with 142 g each = 1704 g for 22.99!! I really feel cheated from tmp and Amazon
I'm a huge fan of Amazon.com mainly because of the ease of ordering and receiving products. That being said, I am concerned with their oversight to potentially harmful products.
2) I recently ordered vitamins that I have been using for years. When the vitamins arrived, the product was from Thailand and the writing was all in Thai....It's no wonder why the pic of the product on Amazon's website was blurry.... Why would I ingest something that I cannot read??
When I contacted Amazon, their response was to contact the Seller. It's sad that Amazon is so big that they turn a blind eye to situations that could potentially harm their customers. Wouldn't a law suit be far worse?
I gave up trying to reach customer service. As a hard of hearing person, I can not understand most speakers who do not speak English as their first language. Since I could not understand the speaker, I was forced to give up trying. Amazon needs to do more for hard of hearing, by either offering email service, close caption phone, etc. At a minimum, they should speak English, and be able to turn up the volume so I can hear. Amazon "carefully hides" on their website "how to add a family member to prime account" so you will purchase another prime membership, which you should not have to do. Nowhere is their directions on how to navigate their website and add myself to my wife's prime account. GRRRRR. For those reasons, I can not recommend Amazon prime.
I have been a customer of Amazon for years recently all my packages are being left on the lobby of my building disattended. Packages are being stolen and I cannot get a replacement because I need to file a police report prior. My delivery address included my apartment number. I recently asked one of the delivery agents that was placing the packages on the lobby why he is doing that to customers as the packages are being stolen and he stated that amazon does not paid them to delivered to the apartments. I have pictures of how they leave the packages on the floor in a building of over 80 apartments, no security and open doors to the public. Is unacceptable many of us has Ring door cameras for the same reason.
I had an Amazon Prime account however because of the poor customer service I have deleted my account. I would like to bring to your knowledge the issue I faced with amazon. I had received a gift from a relative in India and since I had the same item I had contacted Amazon customer service. Is there an option to return this without letting my relative know that I can return this item. I was promised that you can return the item and you will be given a gift card to your account however that never happened. I was given false promises for a month that the gift card will be issued in 2-4 hours, 1 week, 15 days and then 1 month however it never happened.
Finally when I lost my nerve I asked the customer service agent to escalate this and was told an incident is filed and to the response of the incident the refund was made to the person who sent me the gift spoiling family relationship and making them show I don't value their gift. It is a shame that I had to follow up multiple times for an item I had returned to 900 $ Billion company and in the end the refund provided caused more confusion for me in my family.
I would like to say the customer service team's statement made me feel pity for the direction in which Amazon is going in. Customer service agent -> "Why are you asking me I did not create the label." I wanted to share this feedback back with you as because of this poor customer service you have lost a customer for life long and would lose many more if you continue the same.
So the wife likes a particular yearly diary/calendar. Amazon seemed to have the low price when considering: "FREE delivery Wednesday, December 7." So I added it to the "cart," and went to checkout. There I saw a delivery charge of $5.99. I called Amazon "customer service" and the ** gent said that any item fulfilled by Amazon always had a delivery charge even when it says "Free delivery." So, to Amazon.scam, "free" may include a charge.
I didn't think I would ever have to come on here and report Amazon. I just got blocked from my own account with them. They are playing games on customer service and their specialists. They are banning legit customers and making them wait a month or less to send a specialist email to regain access to their legit accounts. You can no use gift cards that you legitly get from anywhere even their crap gift cards use too many legit cards that block your account. If that's the case then remove the ** cards from their site. Instead of traumatizing their customer thinking everyone is scamming them.
They even had the nerve to make the first tier of their customer service not allowed to fix the issue. Then you have to wait for a special craphead (specialist) to send you an email to regain access. I am sure once you get it you have to waste more time by sending them proof that their crap fraud system is broken. This is what happens when you trust trash like Mark Zuck and Jeff Bezos that drop their company to investors or sell to India customer support to show you how much they do not give two craps that you put 10 plus years into making them rich.
Then they get mad when they get sued left and right. They are about to have to settle out with me in a minute as well. I am going to really hit their pockets hard. I run my own e-commerce site and have never done this to my customers. Never penalized the legit customer for them having bad coding skills in the fraud department. All that money was stolen from good people (customers) to get kicked or blocked from their own accounts. Someone needs to really talk about jail time for crap sites like this. Ex Owner and all staff put them all in jail for aiding and abiding by customer assault.
Amazon is going down the hill and getting worse in everything. I recently ordered a few items from Amazon a few days ago and I never heard from the sellers. They didn't send an email to confirm the shipping of the items. When I check my account, there is no indication that the items have been shipped. Very slow in shipping and very bad in customer service.
This was probably the most horrible set of experiences that I have had online shopping. This company made online shopping a nightmare. I had to worry about my order actually shipping, then I had to worry for weeks about getting my money off an authorization hold with my bank... For product I never received. I am canceling my membership. I will never use Amazon for ANYTHING. I will not buy or use any Amazon sponsored or supported products. I will not listen to Amazon music. I will not purchase or use Amazon based products. I will not use Amazon streaming service... and the list goes on.... You have been replaced by Walmart... That is what happens when you stop caring about your customers and outsource your call center to India.... Walmart has stepped it's game up... YOU ARE LOSING AMAZON.... YOU SUCK!!!!
Here we go:
- Consistently late deliveries for Prime members
- No updates for late deliveries
- Disgusting anti-competitive practices that systematically put sellers out of business, like establishing cheaper supply lines and engaging in price dumping to corner a niche and muscle out competition
- Ghastly hardware. Outside of the Kindle, it's all garbage: Alexa, Echo, Fire tablets, Fire TV, Dash buttons... It's a cavalcade of failed products.
- Convoluted food shopping experience (is it Whole Foods? Is it Fresh? Is it Bristol farms? Does it go in the same cart? Will it be delivered together?)
- Endless sneaky, trashy, old school web tactics to trick you into subscriptions, like defaulting back to "subscribe" if you go back to a page in which you had already selected "buy once"
- Prime Video has the most embarrassing catalog of all video services and worse UX than an airplane booking service.
- Amazon Music is the most broken application of them all, with impossible UX and an endless list of problems both on PC and Android.
- Web design straight out of the 90's
- Draconian employment practices, with employees forced to pee in plastic bottles because they have no time to go the bathroom and meet their impossible time quotas
- An owner, the second richest man in the world, who doesn't pay taxes. Let that sink in for a second. This is how we pay for freaking schools, firemen and roads, Jeff.
I needed an item today. It said free delivery TODAY if I met $25 of other qualified items. I did, more than $25. Checkout said something like "Congratulations. Order will be delivered by 10PM today." Confirmation email said it will be delivered TOMORROW. I rechecked the item, which NOW said delivery tomorrow. It had been changed. "Customer service" said there's nothing to be done: She couldn't see where it said Delivery Today (because it was no longer there.)
I applied for an Amazon credit card issued by Chase. I responded to an ad by Amazon stating that the card would give you among other benefits, a "10% back for purchases at Whole Foods Market with an eligible Prime membership". I have a Prime membership. When I received the first statement, there was only a 5% back on Whole Foods purchases. The Amazon supervisor I spoke to, first told me that it was impossible and I must have misread the ad, then when I told her that I had taken a screenshot of the ad, told me she did not believe it and asked me to send it to her by email.
After I sent it by email and she acknowledged receiving it, but told me that they would not honor it anyway. The answer I received made me believe that the employee was well aware of the false advertising going on, and also well-trained on how to respond to complaints. This could have affected millions of consumers who applied for the Amazon credit card after reading the ad. It seems that Amazon's strategy is to take advantage of its dominant position in the market and get away with false advertising to make consumers apply for its credit card, without honoring the ads ...
I have saved the screenshots showing the difference between using the app, and buying anonymously using the website through browser, then login to your account to pay. Nowhere, will you find any negative information against Amazon about this anomaly.
I spend approximately 6 to 8k dollars a year either from shopping or from subscriptions on Amazon.com. I have been noticing the declining reliability in Amazon's delivery service for almost a year now. Either your delivery shows up late, (not including the orders that keep getting pushed back from 7am-11am arrival, then 2-6pm arrival to 5-10pm), shows up at a wrong address (my households orders continuously get delivered to my neighbor) or doesn't show up at all.
Amazon offers the kind "we will give full refund" but says gift card refund would be available in 3 hrs vs actual refund in 2 to 5 business days. Smart business practice because obviously if we are shopping online on Amazon then we clearly need the item yesterday. So, we have reorder the item with our gift card refund and wait another day when our prime membership was to ensure next day. So, what are we actually paying for???? I have grown to have a love hate relationship with Amazon.
I truly hate Amazon and everything they stand for, however being the only company that will deliver in approximately a day or 2, I'm limited with whom I can do business with. So, delivery is my main criticism but honestly, Amazon disappoints is so many areas I'd have to write a 5 page article to cover everything. For example, allowing inaccurate and deceptive details on products, makes canceling subscriptions a confusing multi-step action otherwise its not canceled, automated service that makes chatting with live person nearly impossible, and rude customer service from people in foreign countries who barely speak English (and quickly hang up on you). I rarely write reviews on huge corporations like Amazon because I'm just waking my time. Monopolies like Amazon can care less about their customers because they have so many, however service all around has gotten so bad that I write this hoping something will change.
BUYER BEWARE: When Amazon says you can get it delivered tomorrow they really just mean "we'll deliver it whenever we feel like it." Amazon Prime is now a bait and switch. You will not get your items when promised. When you contact them about it, they will just parrot what the virtual assistant says, even if you talk to a manager. And they just laid off thousands of employees before the holidays? Honestly Amazon is the absolute worst which is a shame considering it was a brand that built itself on customer service first and now operates like some sleazeball fly-by-night website your bank should be calling you about whenever you try to make a purchase through them. Their delays are literally costing me money. I want compensation, not to be bullied with claims that they'll refund or replace the item but it'll take longer (aka ** and take it). Amazon is a NIGHTMARE.
I have 5 cloud cams installed which retailed at $120+ each and they've worked well for us. Amazon sent an email stating that as of Dec 2 they will no longer support these devices or their companion apps. They offered to replace with blink mini cams which have been retailing at $30 each and they currently sell them on their website at $15/camera when buying 2 or more. So they're replacing my $600 worth of cameras with approximately $75 worth. At first that didn't bother me. Upon receiving the cams I installed the 1st one and immediately realized how inferior those cams are to the cloud cam. The blink mini covers half of the wood when cloud cam gave me full room coverage. This might be due to the limitation of the cameras tilt angle. The app features are lacking and is in no way comparable with cloud cam app.
The cables that come with the blink mini are also short so I'd essentially have to spend more money purchasing longer cables to match what I already had. I put the 1 camera back in the box, with the other 4 still unopened, made multiple calls to Amazon and was given the run around until I finally spoke with 2 different people, one of them being a supervisor, and was told there's nothing they're willing to do. I asked if they could replace them with the blink wireless cam since it is only few dollars more but still significantly less than what cloud cam cost, they said no. I asked if they would take back their blink mini cams and give me an equal credit to put towards other cams and I pay the difference (even though I don't think I should be paying anything) but still a hard no.
They instructed me to just "dispose of the cameras" and said they will not be offering me anything instead. I'm surprised by Amazon's way of handling this considering the amount of money I spend with them throughout the year. Being prime members for over 14 years, my family and I have DAILY orders coming thru from Amazon. We also have been paying for additional services as well as cloud cam subscription to name a few things. At this point, we have decided that Amazon will no longer be our go-to site for purchases and will first shop around before buying from Amazon. We also will no longer be renewing prime and won't use the Amazon credit card we have.
I’d ordered an electronic device which was not working when it arrived. I contacted Amazon immediately. Amazon told me to contact the manufacturer who proceeded to tell me they didn’t sell thru Amazon. I’d sent a copy of the purchase order. I continued contacting both parties and today was told that it’s beyond the 30 day time frame with which to return the item. Utter **. I’m contacting authorities, BBB and attorneys as I feel I’ve been unfairly targeted. Sad when a company won’t take responsibility and $119 is worth more to them than their customers.
Do not buy Amazon gift cards. I bought a 200.00 gift card that was stolen from me. Amazon knows who redeemed it (I copied front and back of card and have receipt from paying for it) and refuses to refund my money or prosecute the thief. They protect the thieves and screw the customers!
Please do not buy anything from Amazon as offer they are cancelling the product and indicating, I can not help anything. Seems like amazon also started scam. Also they are indicating as this is internal and I can not help you.
I attempted to write a review on Amazon warning potential customers that the Christmas tinsel wreath on Amazon for $195 could be purchased at Lowe's for $70. Amazon deleted the review! Just beware that Amazon is protecting price gouging!!!! Also beware that Amazon prices are not always the best price.
Amazon refused to refund my money and refused to give me back my returned merchandise claiming they destroyed it, First: I never check my email for messages, I always looked at my Amazon app which stated that my return was on transit only when in fact they received it 14 days prior, I didn't see the emailed message, otherwise I wouldn't waited that to contact Amazon customer service, to my surprise when I contacted Amazon customer service, I was told that my return was received and my item was dispose of without any evidence provided to me to prove either way whether the item was the correct item or wrong item.
To add more insult to injury they informed me that they disposed of it instead of returning it back to me. Even though the item returned was the item received from Amazon, but now Amazon have the burden of proof by sending me back the item was delivered to the Amazon return center and according to them it was the wrong item. It was theft in the first degree to have to pay $421.88 for something I don't have. In conclusion don't believe what they tell you.
I appreciate the perks that come with being a Prime member; however, this is the second order in a row with a shipping issue. I can handle it being late, but it’s just “lost”. And it’s Amazon shipping.
Recently Amazon has gotten worse and worse about packages being late or lost with no explanation. Just recently I had a camera completely disappear in shipping somewhere in TN (not even my state), they even delivered an empty envelope that had never been sealed. Twice in the past 2 weeks I've placed an order for products that stated they would be here next day (Prime member) just to check the progress the next day and it's changed to over a week. They've become so unreliable I'm going to have to stop using them. They have good prices but you cannot plan on receiving the items anywhere near when they advertise, if you even get it. They make good on things in the end but who needs the headache and hassle of this happening constantly?
0 Port congestion and traffic planning. 0 solutions to Trucking issues. 0 Weather conditions plan, 0 apologies for late deliveries, Failed Delivery Attempts, Lost Packages. 0 refunds. Incorrect documentation. Disappointments at Peak season. Terrible planning for extra equipment. Inconsiderate for Global events. Forgetting possible Sudden changes in consumer habits.
They will still even with Prime send your packages thru a 3rd party vendor and they will show up later than if you just ordered it standard. Did you ever think someone is waiting on those car parts so they can return to work? If I wanted my package sent thru UPS I would of got it from eBay.
They are the worse when it comes to shipping. Placed an order 10/23 for delivery on 10/28. They did not ship until 10/26. There is no way it will arrive tomorrow, not be USPS. It is not even in El Paso and USPS will not make a special trip. Thanks for a ruined birthday Amazon. According to tracking USPS has not received it. They don't care. You have no one to contact. You finally find the link to get to connected to customer service which is nowhere here in the US and then when you contact them - they never understand what you want. I have returned to shopping with Walmart and use Amazon more sparingly. I miss the Amazon of yesteryear when they cared about the customer.
Signed up for Prime and after 2 weeks canceled my prime and will never shop Amazon again. Delivered my packages to my neighbors 2 times, open packaging 4 times. Then to top it off I purchased a item that got delivery postponed 3 times. This item is sold by Amazon and delivered by Amazon and didn't say out of stock but yet takes forever to deliver? This company is foolish and run by children. They trying to tell me you don't like our bad delivery service well watch this... Fools!
They said they would refund however the more excuses they continue to ask for other evidence related to this product. I warned Amazon that if they don't do anything to resolve this issue then I will be filing a complaint to BBB and report dispute through my credit card company.
I have ordered some items from Amazon few days before 2022 Diwali. All items were delivered in proper condition except one and when I complaint about it they refuse to take its responsibly. I was fan of Amazon and always choose this site over others but I didn't know that they have worst customer service. I am going to delete my account in Amazon. Thank for this experience. (My order no. was **).
This review is after multiple issues with items I purchased on Amazon. To make the long story short, be very careful, and don't leave your card information on your profile. I had an issue w/ a table and amazon told me to deal with the third party; third party is not solving the issue and Amazon doesn't really do anything to solve the issue, but sending messages to third party. Amazon says they are not responsible! The other issue is that after returning an item, I was charged again by the third party by mistake (really!) without any notice! furthermore, I've had couple of items with status delivered which I never received them; when I called amazon, they said the item was lost in transit!!! Be careful. Most people don't really follow up and they are not aware of what's going on. This review is after being on call with amazon for a long time and I'm very frustrated, angry with a severe headache. Thank you.
This is in reference to the way Amazon is handling an international "wishlist" purchase and shipment. There are many reasons why someone would want their personal information hidden, and that should be respected. Up until recently, Amazon appeared to be doing just that until the last 2 shipments, one in Sept 2022, which was somehow resolved by someone at Amazon and did not care to divulge how, and now with this Oct 2022 order & shipment (Order # **).
First, I was hung up on by the last Amazon CS agent. I know I kept calling, hours and hours of time, over 6 days, trying to figure out why the shipping on the order was so messed up. Sensing Amazon was behind this all along and confirmed by Amazon CS agent Colin M, I continued to press my case with no resolution, the shipment is still stuck in a DHL "Clearance event" (DHL tracking numbers: ** & **). Something is definitely wrong with the way Amazon has set up international shipping with DHL and maybe other carriers as well. All I know is from April 2020 to Aug of 2022 we never had an issue with shipments, using Amazon, from the US to Romania. And now we do. We checked the EU regulations and nothing changed that would affect our orders to Romania.
Also, in the last month (Oct 2022) we have used other shipping companies besides DHL, using different online companies, rather than Amazon, with ZERO issues. Something stinks and it is coming from the halls of Terry Av N. We were told by Amazon, that there was nothing they could do. We were told by DHL.ro that Amazon needed to fix their waybill. In the meantime, I am out $250, my family is without the blankets and gifts I sent, the shipment is in limbo for however long ..., and all we can do is wait for DHL to send the shipment back to Amazon so I can get a refund? - if I can get a refund. Amazon is so huge, I doubt this will go anywhere. But I will post to as many sites as possible.
I have never been so angry, upset, and disgusted than I am now with Amazon. It was Amazon’s doing giving this item, a Nespresso coffee maker, a second life but without any proper inspection. More so, this item was not in the “original manufacturer’s packaging” as it should have been, but rather delivered in a distressed empty box of DIAPERS. The product itself was nicked and filthy. Several USED PODS were found outside of, as well as INSIDE of the coffee maker. Lastly, it did not contain all the contents as it should have been. Do note that there WAS NO disclaimer indicating that any items may be missing. Amazon has now officially tainted its’ name in my eyes. My family cannot believe what has happened, more so, the health hazard of receiving a product of such in this horrible fashion. How can an item be received / ACCEPTED in this fashion by the original owner, let alone sent back out for a second life in such disarray???
Amazon's customer service is terrible. There isn't good contact info, getting out of the automated system is hard, and what I find on my account on the computer isn't the same as what the reps see. My default address has changed twice when I had items shipped to other addresses while I did not change it. Orders are late, and reps are not helpful. I was hung up on twice and put on hold for an inordinate amount of time. Finding out any info about a time sensitive order is a nightmare. I've had several orders shipped by USPS that said there was an inadequate address while the address on the site is correct with detailed added info. The system needs improving badly.
I ordered some socks in August because I knew I would be needing some and it was a good price. I used a few pair of them and when I grabbed for last pair, there were shards of broken glass in the bag. Had I pulled out all socks like I normally do, my fingers would have been sliced open. I contacted Amazon since this is a pretty serious problem. I didn't request a refund, I just wanted to let them know. The snarky customer service rep said there is nothing they can do because I ordered socks 2 months ago. We are talking about shards of glass in a product they sent to me. Whether it was 2 weeks ago or 2 months ago, they should show some concern.
I had made a purchase from Amazon.com using my debit card. When using this card, there is a chance that a double charge of my purchase is placed on my card, but I am usually refunded the double charge immediately. However, this last time, the issues I dealt with exposed fraudulent behavior when it comes to customers' transactions. When my card was double charged and not immediately refunded like usual, this prompted me to contact customer service. Carolyn B., assured me that my double charge was refunded, and I would receive it within 3-5 days.
On the sixth day, no refund, so I called customer service again where Trudy-Ann, M., had assisted me. This time, I was reassured again that my refund had been issued, however, it takes 5-7 business days. Whatever, I can wait. However, on the 8th business day and still no refund, my first call was to my bank where they began to tell me that they have no pending refund from Amazon. My next call was back to customer service asking what the issue was. Now as this is my 3rd time calling Amazon customer service, I am quite frustrated by this point. I begin explaining, AGAIN, to Christina R., my issues with this double charge and receiving my refund from it.
Again, she assures me that the refund was issued but it will take 7-10 business days. WHAT!? Why was I not told this from the beginning, and it would've saved all this hassle and confusion. So, I waited, and on the 11th business day, guess what, NO REFUND! I call my bank, still no pending transaction, so I call Amazon customer service for the 4th time. I explain the situation again, but this time to a Mr. **, P., who then checks on this issue. You all would not believe what he proceeds to tell. He then tells me that there is no record the refund being issued back to me from this double charge! NOTHING! Thankfully he fixed the issue for me and immediately issued me refund, that I will have to wait another 7-10 business days for.
This experience tells me a couple of things that are currently happening amongst the workers processing our payments. One thing it tells me is that some people are stealing from the customers. The second thing it tells me, because of the different levels that this issue was escalated to, that there is a group of individuals working together on this to try and cover their fraud. I have learned in life that if something has happened to me, 9 times out of 10, they are or have happened to others.
When purchasing through Amazon.com, I would be cognizant about ensuring they are not taking more money than they should and then giving you the run around about it. Check, and keep calling if this is an issue that has/is happening to you. There is a good chance someone is lying about your money. Just hope this helps people be more aware. I still make purchases from this company, just because of how quickly I can receive my orders. However, I keep an eye on my bank account for the next couple days after my purchases.
Don't buy laptops that ships from Amazon. They will allow you to fill order they know they don't have sufficient stock to fill and then have you strung along for weeks with fictitious delivery times and dates. After several attempts and 2 cancellations. I made a third attempt and made order for Lenovo laptop 9/11/2022. It is now oct 2nd. The answer was insufficient stock. They should not string customers along. If you know you don't have sufficient stock let the party know rather than lying to them that they will get product in an established date. This is by far the worst online purchase experience and would never recommend laptop purchase through amazon. Period.
I've about given up trying to watch movies or listen to music on Amazon Prime. They charge to rent or buy movies that are free on TV even though they charge yearly for Amazon Prime. The movie selection that is free is sadly lacking. It's mostly horror, murder or mayhem. Even much older movies need to be rented or bought. As for the music, so much was available but no longer unless you pay extra for the privilege. Music I listened to under my Amazon Prime just 6 months ago has been removed unless you pay extra. I won't pay extra for substandard movies or music I can get free on the radio or TV and soon I may drop Amazon Prime completely.
Amazon did it again... They have horrible, stupid delivery drivers and terrible delivery techniques. I recently ordered items and paid Extra to have them delivered the next day, but twice now in the past month they committed fraud and ripped me off of the extra money that I sent them. Someday some other company will come along and be true to the customer, not their management. I DON'T recommend Amazon at all.
Amazon Prime use to offer 1-2 day shipping. Not anymore! They are forcing 3rd party sales trying to corner the market and making false claims for Prime members. I haven’t received a minimum 2 day delivery in over a month. They are forcing 3rd party sales and they ship the items USPS or FedEx, the slowest shippers in the country. Cutting back on warehouse Amazon facility stock. I ordered 1157 LED BULBS shipped from China??? It’s been over 3 weeks now. Go figure! If Amazon would like to challenge my statement you know how to contact me. I’ve emailed Jeff several times and he seems to be the only one to care, after it’s too late. Amazon is going downhill fast and not worth paying Prime membership.
I was looking for a neck ice pack and the agent was helpful but her supervisor was rude and had an arrogant attitude towards me, She even went as far as disconnecting my call. Bravo Amazon in this era of a pandemic that is not wise. Amit ** Anaheim, Ca.
Had my Amazon account for years. After trying to login unsuccessfully, they tell me acct is on hold. Clearly someone may have tried to use my account. The only thing I can see is a phone # showing last two digits not matching mine. They tell me a specialist will contact me via email. Then they give me the last four digits of a credit card I do NOT even own. Specialist tells me to submit id verification online in acct. Very funny, I cannot ACCESS acct...duh. I call c.s. back yet again... They say they will send email to specialist again. Another contact from specialist WITH SAME results...telling me to send id verification VIA Amazon account... I try for the heck of it to sign on...to NO AVAIL.... Um excuse me SPECIALISTS....I cannot ACCESS MY ACCOUNT, HENCE me contacting you in THE FIRST PLACE and this is a catch-22 and a RUN AROUND.
I am a senior citizen with A-1 EXCELLENT credit rating.... Go on do a credit check on me. I have ZERO reason to play around with my own account. YOU, Amazon are treating ME like the criminal here rather than the VICTIM and are NOT doing a darn thing about it. SHAME on AMAZON. A co. so BIG they don't give a darn about one old lady here. SHAME on YOU.
I've been an Amazon customer for 12 years, and a Prime member for about 10. Until now, I've had few problems with the company. I'm not a serious reviewer. Over these years, I've written a total of 96 reviews for products. (This nowhere near matches the amount of product I've bought from them, I just don't write reviews for everything I buy).
So, yesterday I get an email from Amazon telling me that they've detected one or more of my reviews violates their terms of service and should this continue, I could lose my ability to review products on Amazon, and that "I should consider this my first warning". They then provide a link to the "terms of service page". The problem is that they don't tell me WHAT reviews they may be talking about, or WHAT the violations are.
Although I am not a serious Amazon reviewer, I always put thought and care into my reviews, trying to make them fair, even finding something good to say if I have to leave a bad review. I don't believe I've broken any rules, but that's not really my problem. My problem is that they don't tell me what I supposedly did wrong! If they told me, "Hey, this review about the hammer you bought violates terms X and Y", I would be fine with that. Their company, their rules. But it's apparently Amazon's policy to play this game where they tell you nothing. So now, why should I ever bother writing a review again? They basically just spit in my face with this email that gives me my "first warning" but can't be bothered to specify what I supposedly did wrong. It's Infuriating.
At first I looked for an easy way to contact them about this but wound up in a maze of options, none of which seemed to be appropriate. I did some Googling and learned that MANY people have had this problem, and especially, had their reviews taken down for reasons they will never know. Many have been shocked to find they are blocked from leaving reviews at all. These people HAVE contacted Amazon over their deleted reviews, and very few seem to get any real answers, just computer-generated responses. (A few got their reviews reposted). Many of these people are serious reviewers, having written hundreds of Amazon reviews.
I'm just furious and disgusted over the situation. Thank God I didn't write hundreds of reviews the way other people have. So I deleted all 96 of my reviews, and will never write another review for Amazon. Just a heads up to the folks out there putting great effort into carefully writing their Amazon reviews: You could be wasting your time in the most frustrating way.
I purchased a product and I was sent a different formulation instead. When I tried to contact Amazon about it, the system only allowed for the option of a “refund upon return“. I was seeking a replacement and did not want the inconvenience to have to go to another location to return this item if I was not the one that made the error. The seller did not allow for a way to receive the item I ordered and send me some sort of packaging that I could just leave outside in my mailbox to return it.
In addition, Amazon has the ridiculous policy that telephone customer service (which is almost impossible to find hidden in the bowels of their application) would not even help me with the item because I was told I had to wait 24 hours after delivery to receive telephone customer service about a delivery. Very frustrating and annoying. I spent many thousands of dollars through them and when I asked for a credit for my time, they offered me a measly five dollars. I can’t wait for someone to beat them at their own game and do it better hopefully.
Amazon has recently begun to stop some of their customers the ability to review products with no explanation why they aren't allowed to review it. The net result of this will be an inability to trust the validity of any reviews they "allow" to be posted.
I've been a Prime customer for somewhere between 7 to 9 years now? Weekly in fact. As a small business person since 1995, and one in hospitality, I deal with human beings of every personality type, many nationalities, backgrounds, etc. What it makes you in the end, is a very fair person who because one is also the target of unfair reviews, you develop a sense of propriety and how to manage issues or turn lemon into lemonade. To this day, Amazon has never attempted to discuss lemons into lemonade. They just like to keep you sucking their sour ways of not dealing with something or admitting they're in the wrong, and ignoring you with just citing vague company policies.
So the matter at hand is that I've always left constructive reviews, and rarely have said anything critical or disparaging about a product and as a filmmaker who has actually made a documentary film, I give just as much fairness to filmmakers when reviewing shows or movies I've watched on Amazon. Which is why it made absolutely no sense whatsoever when they cut off my ability to leave any reviews of any kind. And perhaps the ultimate hypocrisy of their system is that with every delivery, they want me to leave reviews about their drivers? Or if I've had other issues with products, and there's been some sort of customer service interaction, they want me to review that? Makes no sense.
Now bear in mind I've contacted them over and over on this issue, but each and every time, they've never satisfied the original problem with any explanation or any other possible path to recovering or restoring our client to client relationship. Instead, they just want you to bow to them and keep on paying them to be disrespectful of yourself and insult your intelligence through and through. Welcome to corporate America.
I’ve had far more negative experiences with Amazon than positive. Every purchase feels like a gamble, yet oftentimes there’s no viable alternative and all I can do is leave it to luck. It first started with damaged product, which has happened on at least 3 separate purchases - sometimes repeatedly on the replacements. These were all books and console game discs, which are small in size and easily affected by mistreatment during transportation. Speaking of shipping, why the unrealistic ETAs on the product pages? While my goods have a poor track record when it comes to consistently arriving on time, I don’t think that’s the fault of the hands on deck, aka workers who are physically making it happen.
A lot of products boast a free next-day delivery for prime members on its page, but oftentimes it’s nothing critical for survival and proposed shipping schedule obviously does not factor in any sort of cushion for possible delays. I’m honestly unsure why this is the default and not an option. Amazon as a company is promoting an unreasonable expectation, and I’m sure everyone’s heard of at least one horror story about employees receiving unfair treatment while making it happen.
Then comes the issue of customer service. Sometimes there’s language barrier, which is concerning on a few points. Part of me wants to think that job opportunities for non-native English speakers and/or overseas residents is a positive thing. I really do. However, this creates a few issues. From an ethical standpoint, not only is the motive behind these hires questionable based on rumors of employee treatment, these people now have to customer support for folks who are at times angry, and about issues that they may not even fully understand. Sometimes with a language barrier.
As an example, one of my shipments were horribly delayed and eventually cancelled without notice by Amazon - this was after multiple days of contacting customer service and being assured that the product will arrive the next day, in a week, etc. Turns out there was a huge weather issue that no human could do anything about, which wasn’t local to neither myself nor any of the multiple attendants I spoke to but absolutely affected the distribution route. Obviously all they could do was feed me false promises (whether they knew it to be false or not, I wouldn’t know) while I kept getting effectively lied to. If that’s not setting someone up for failure, I probably have the definition wrong.
What’s worse, this isn’t even the first, second or third time something similar has happened. Like I’ve said, my experience with Amazon is more negative than positive and there have been plenty of occasions where the answers I received were untrue or any sort of opacity and accountability were just nonexistent. As a footnote, the order cancellation by Amazon took incredibly long to receive my refund for some reason as well for some reason with, of course, no explanation provided. In summary, I feel that Amazon’s operations are unfair to both consumers and employees alike. I do not want to support nor promote this company based on my experiences, should this be their continued course of action.
In about March/April 2020, Amazon sent me an email accusing me of abusing my account. The email stated they wanted to understand the reason of my usage. I tried to send an explanation (I started purchasing much more frequently in reaction to watching YouTube videos on latest/essential emergency prep items available on Amazon.) I kept the items I liked and returned items that had poor quality or didn't match the photo and/or description posted on the website. When they sent the email, I discontinued making frequent purchases and only made occasional purchases (once or twice a month). Also, I contacted Amazon before making any further returns and offered to send them photos and referred them to their own customer feedback reviews as evidence that I wasn't making anything up or being unreasonable. Their return explanation options menu was limited, making it difficult to specifically communication the issue.
There were also issues with some of the Amazon drivers on some occasions stating they "Handed package directly to resident" which was absolutely untrue. A number of items arrived damaged, wrong item or used item sent, etc. I also experienced an issue with the post office misdelivering some of my packages. I made a complaint to the Postmaster General, they opened an investigation, confirmed some items being misdelivered and resolved the issue.
A few months later, Amazon locked my account (June) without an explanation. I have called their customer service several times. Their reps said they don't know the reason and that the account should be working. They said they would escalate the issue to their security department. This led me to believe the issue was something technical in nature. I received emails from them on at least 4-5 occasions stating the account had been restored - but when I checked, the account still didn't work.
On each occasion the process was repeated (they notify their security department, I receive a restored functionality email a few days later but the account still didn't work). Their customer service said there is no one else they or I can speak to and I would have to wait for a response from the security team. They would not refund my money for the inability to use the account for the 2 months. The customer service rep says they can't give me a credit/refund because they can't get into the account. I requested a supervisor that spoke with me for a few minutes, then abruptly hung up on me. I filed a complaint with BBB and Amazon nearly immediately (a few hours later) retaliated by closing my account and saying they would not respond to emails. In their response they still didn't give any specific incident or item(s) I was accused of abusing and stated their algoritim was proprietary and they would not reveal how it works. (Who asked for it??)
I ordered specifically from Amazon (at a higher cost) since they could deliver the item by the time I needed it, whereas the supplier would take a week to deliver. After placing the order on Amazon (with indicated order window), the delivery day was not met and updated to after it would have been delivered by the supplier.
It has happened several times in the last 2 years that Amazon's did not deliver within the original indicated delivery date. I cancelled the order with Amazon and ordered from the Supplier. Needless to say I didn't receive the product by the date I needed it and would have been better just ordering from the supplier in the first place.
My last experience with Amazon.com that led to the closure of the account was from out of fiction. The day before, I received a scam phone call about fraudulent charge on my account, therefore I reported this call on Amazon.com like a good samaritan. The next day, my account was blocked due to the suspicious activity. When I called Amazon, I was placed on hold for 15-20 minutes with the end result, "We don't have the answer for you now, wait 24-48 hours, the case will be escalated to a different department". Later that date I received a bizarre email about the account closure and aggressive demands to submit pay stub, (apparently if you're unemployed, you can't shop on Amazon), utility bills (if you don't pay bills, the Amazon shopping is also prohibited) and Id.
In addition, it mention my mother's name, who is currently lives in Ukraine and a Ukrainian refugee who lost everything during the war there. So Amazon, had the the nerve to investigate and close my account, because I was an American citizen living in New York with Mom being a Ukrainian refugee and still living in Ukraine. Is Amazon.com and Putin are partners in war? And all Amazon's campaign to support Ukraine are just fake? In this case, I can only say "Get lost Amazon".
Hackers stole my two credit cards info from my Amazon.com account and made small monthly non-traceable "digital" purchases of Netflix and Frndly. One of my credit card companies stated this is a known problem with Amazon.com hackers and is common since most people don't look at small charges on their statements such as these $6.99 and $10.95/month charges. For obvious reasons, the stolen card numbers are typically not used for purchases that involve items delivered to a physical address. I recommend people, at a minimum, go into their Amazon account to check for unauthorized digital purchases: click Your Account - Your Orders - Digital Orders.
I was looking through several items for Milo's sweet tea. I clicked the icon. I found for Milo's, but the result showed another tea, plus various other brands as referrals. It would have been extremely easy to click the first item that showed, but my experience with Amazon in other items alerted me to be cautious.
I have been a long time customer of Amazon and its audible partner site. About 5 weeks ago for no reason given both of my accounts were locked out. When I called the customer service number I get no answers and an given a statement that they must contact a different department but they can only do so by placing a ticket. So this happens the same way every time I've called. Then I get an email that they decided to close my account without reason.
I called back and tried to ask to speak with this department that decided to close my accounts directly and not a single person supposedly has a direct contact in any form. The last customer service agent I spoke to was uncaring and very unhelpful. Due to this terrible customer service I lost my gift card on Amazon and around 22 books on audible and 4 credits I paid for that were unused. They didn't offer to pay me back nor did they give any options to fix my account. To say that the Amazon customer service system is broken would be an understatement. If anyone has gone through this and knows a way to fix it I would love to hear it.
Overnight Amazon deleted my 10+ year old account with all my data, orders, subscriptions, listings, credit cards, Prime membership, without notice and without my consent. In addition, I have purchased several protection plans that I will not be able to use, if necessary, as I no longer have access to the invoice for the insured product. I can't cancel these plans either, as I don't have access to my account.
All this means that in addition to the annoyance I'm having significant financial losses with this failure of Amazon's systems. I repeat, I didn't cancel my account and I didn't even receive an email confirming this act. My history just disappeared from the face of the earth. Should I have confidence in Amazon's security? Customer service is simply chaotic as everyone says something different without a resolution. I think I'm talking to Canada, where I actually canceled my account a few months ago after finding out I was being charged for a membership I had canceled. This solution was suggested by Amazon's own customer service and that it will not interfere with my US account.
To reenter the system, I created a new account with the same email, but without history. I have pending, paid and undelivered orders, subscriptions and other histories and I do not accept the customer service version that it is impossible to recover the account. I did not request the cancellation of this account and I need it reinstated. I've always been an unconditional fan of Amazon and I buy all the company's products. However, an event like this shakes confidence in the institution.
I tried to cancel a item on Amazon. They have the cancel button on there but it won’t let me cancel so I contact online support and see if they can cancel. Then I get this rude person who think I am one of their friends. I am a paying customer you don’t talk smart to people.
Bought a queen size futon from DCG on Amazon, the item was not what was pictured and the mattress did not fit. The seller wants me to pay for return shipping for sending me an item that not as advertised. The item must be in resalable condition or no refund, went through amazon A_Z warranty which is supposed to protect me and they have not done so. I will never shop at amazon again after this the people that work there have no concern when it comes to customer's money, DON'T EVER BUY FURNITURE FROM AMAZON.
I ordered 4 roof top air conditioners from Amazon. The order was supplied by Amazon reseller RVSupplies. On the order page it was mentioned full refunds if returned within 30 days. I attempted to cancel the order within 4 hours as the project has been cancelled. Amazon said the supplier reject the cancellation since he accepting return within 30 minutes!! from order. This is unheard of. How Amazon accept such lousily supplier. So, the order has been shipped to me. Then I found out that I need to pay for the shipping back ($150 per item....times 4. That is $600 out of my pocket... and I didn't even saw the order). After I got confirmation of the returned then I got a message from Amazon that the supplier will charge re-stocking fee and also claimed some damage done to the UPS return shipment.
1. As Amazon customer for 20 years I expect Amazon to provide superb service, to provide me the customer peace of mind, to be responsible to whatever they supply whether direct or indirect and to honor the terms of the order, in this case "full refund if return within 30 days". But in fact there has been SMALL print on the supplier website or 30 minutes cancellation, re-stocking, and customer responsible to shipping back if cancel the order. At the bare minimum Amazon was supposed to provide this information on the order page in bold... and not expect customers to read the fine print on each and all orders .... I ordered from amazon around 90 products within the last 90 days. Amazon is favoring this reseller on me the customer. I no more trust Amazon. I use them as my sole online supplier. No more!! There are many alternatives such e-bay, Walmart, others.
Recently I bought a bunch of Angel Soft Ultra with 2 ply toilet tissue from Amazon, but they are total not 2 ply and very thin, for sure, they are 1 ply. So their label is misleading people who have paid the price for 2 ply. After I contacted it with them and they just ignored this issue and never replied to me. So don't buy this toilet tissue if you need 2 ply thick toilet tissue.
Amazon is a cheating system. You can rate any seller or delivery service except their own!!! Prime sucks. Jeff Bezos is a joke of a man. Every time I order a product from them that ships through them I have issues! No next day or Prime shipping. They advertise products in stock then say they can't fill order because it's unavailable (false advertising). Claim free next day delivery with Prime but I rarely see that happen (false advertising). I live in Washington State and am surrounded by Amazon warehouse and still can't get a order and if you call the offshore phone centers they can't help and you can't truly review amazon as a business. They will cancel your ability to review anyone. Boycott Bezos. Boycott amazon. Literally every store has a online presence and ordering with better customer service and delivery.
Amazon.com used to be really great. Not anymore. They charged me $150 for a bunch of items, which were then never delivered. I didn't realize it till about 3 months later (I receive 10s of order every day). I called them and asked for compensation for the inconvenience (I shouldn't be responsible for keeping track of items -- in my eyes, their charging me for the items they didn't deliver is fraudulent!). Very disappointed. They don't care about customers anymore.
Been at my job 20 years, have built credit with retailers. Yet this site, which I patronize the most, even purchased furniture from with my direct debit card. Which is pretty much cash, for years...is the only one I've learned this week, who doesn't accept PayPal, or any basic online credit cards such as Affirm or Klarna. eBay or Walmart have been more reasonable.
I’m a huge fan and customer of Amazon overall. However, Amazon Home Warranty is one of the worst consumer/business experiences I have ever had. I had problems with my washer/dryer as well as my AC unit and Amazon Home Warranty found a way to NOT cover this. I’m not at all surprised to see other ratings on your website agree with my experience. I will never use this service again.
"I received two relatively inexpensive items that I didn't want from two separate orders. Amazon gave me one return label for both products. I packaged and returned the items, received my refund, and believed it was finished. Weeks later, I received an email that they hadn't received one of the items. I checked online and both items were marked as received. Weeks later I received another email that Amazon hadn't received one of the items and was charging me for it. Online, the status of that item had been changed back to "In Transit". Tried to contact a customer representative. It was difficult to find a way, and I never got through to anybody. I haven't got all day to wait and fight with them over it, so I guess they'll keep the thirty-something dollars, but they'll never get another order out of me."
Their drivers are horrible. Not the delivery drivers they are great. The 18 wheelers. They pull out in front of you, hang in the left lane, and constantly take routes when there is no way they can make the turn.
Multiple items I have ordered have been delivered later than promised. Also, I get an email from them stating it has been delivered when it hasn't. It shows as "delivered directly to customer"! Frustrating!
I was a Prime member for years. I purchased a vacuum that broke right away. They sent me a replacement and let me return the broken one through Kohl's. Then the replacement broke the same way the first one did only it took a few days past the 30 they allow you. So now I could no longer return to Kohl's, although they said I could, but Kohl's couldn’t process the code they sent. When I drove the twenty miles to return it there. Then they were also going to charge me a restocking fee.
I didn’t feel that was anyway to treat a longtime Prime member. Meaning prime tv and the works. So, I said if this is how it’s going to be just cancel my account. The tv sucks anyway. More and more you have to pay to watch anything good in addition to the fee you already pay. So they did as I asked BUT IN THE MEANTIME I had a couple of orders in the works and one was incorrect when I received it. When I tried to login I could not. When I phoned They said my order number didn’t exist. Basically calling me a liar. I guess the Amazon charge in my credit card that I’ll dispute is a figment of my imagination. My advice stay away from AMAZON!!! There are better safer ways to shop and much better tv elsewhere?
I stupidly tried yet again to order some items through AMazon since they were on sale. 1 of 3 arrived damaged, tried to return it. Missed USP since I got covid and ended up in the ER and was admitted. Came home 4 days later with the items completely smashed and glob everywhere with pieces of glass and 3 out of 5 people (including supervisors) wanted me to mail that back in order to get a refund. They wanted me to commit a federal crime by mailing broken glass intentionally to them. A local officer I called even said to them that I am not allowed to do that. They then wanted me to go wading through dumpsters to take pictures of the items. This was not even 50.00 worth of stuff and I already have covid and this is how they treat you! We did find one small bag with some of it in it so sent those pictures but they won't do anything since it's not all 3 items. It's a disgrace and I can not believe how low they have sunk! NEVER AGAIN!!!!
Now that this company has managed to climb so high up it's a shame their employees are doing everything they can to bring it right back down. Treating customers rudely, ignoring customers, not following delivery instructions and putting it wherever they want if they deliver it at all. The CEO REALLY needs to take a hard look at what's going on before it way too late! They think that got me the most was telling me to mail shards of glass and goop to them when they aren't even allowed to accept makeup or lotions back for sanitary reasons. And what sucks is nothing will happen to any of these clowns! Including their supervisor who you can barely understand.
My daughter on my behalf placed an order on my account. It was a large order and as such Amazon put a hold on my account until we uploaded a copy of our credit card statement with our name, address and last four of the credit card. We have done this now three times. Each time they send a no-reply email saying what we submitted was insufficient. you have to hunt on the website for a number. I have called twice trying to get them to take my account on hold but nobody can help. They keep saying I need to upload the document, which I let them know that I did and I know they received it because I got an email stating the document was insufficient even though it is exactly what they asked for. They will not allow you to speak with a supervisor and the front line people do not know how to solve the situation. I wish I could give zero stars.
I had been an Amazon customer for many years, I had subscribed to the majority of their services. I have now canceled every subscription service I had with Amazon from Prime on down. I recently purchased a 1200 BTU LG Model LW1217ERSM Window AC from an Amazon seller, CyberSavings LLC. The AC arrived completely broken, one fan blade was completely broken off, the fan shroud was destroyed, the unit was compete junk. I am a 66 year old senior citizen and I suffer from diabetes among other ailments. The unit goes in the second floor bedroom, so I had hire someone to install it. It was after it had been installed that I found it was a piece of junk.
CyberSavings LLC with the full approval of Amazon said they would provide a return shipping label and they would refund the money, $400, after they received the broken unit back at their store. It was up to me to get the unit back down the stairs and then take it to a FedEx drop off, or I could pay to have FedEx come and pick it up, after I paid to have it uninstalled and brought back down stairs, basically, if I was willing to pay nearly as much to have the unit removed and picked up, weeks later they would refund only the money I paid for the garbage they sold me. I find both CyberSavings LLC as well as Amazon's business practice disgusting. I will never again do business with either company and I would advise others against doing so.
I am not a heavy user of Amazon. Mostly because the quality of goods that aren't from a big brand supplier are questionable. I recently had my amazon account hacked and amazon proactively locked down my account but not before allowing one of four transactions progress to shipped. This resulted in >$1000 being charged to my account. Amazon are not taking resolution of this seriously as my financial institution have determined amazon should be responsible for the refund. It looks like amazon would prefer to make revenue on cybercrime and fraud than support their customers with timely, clear and relevant management of these cases in stressful times. It appears amazon sees more profit in supporting organised crime and probably facilitating money laundering or financing terrorism than it does in legal businesses and legitimate consumers. Disgraceful.
The quality of the customer service has deteriorated. The representatives are heartless and utterly unprofessional. What happened to Amazon.com???? They take your money, and do not care about the service provided. It was NOT always that way. The service has taken a turn for the worse over the past couple of years. I suggest you purchase from Walmart, Target, Ebay, etc any place but this ripoff.
I am registered with Amazon.com. Purchased physical gift cards purchased from a store. And with their help, I topped up my Amazon gift card balance for a total of $435. The replenishment was several transactions. For what I have photos, checks and physical gift cards. I also have videos of these transactions. After a while, when I decided to use my balance and make purchases on the Amazon website, my account was blocked. And I didn't get my money back! Account blocking date 11/06/2022.
I was trying to place an order for some books with gift cards. For some reason, I couldn't access the shipping page, so I called Amazon customer service. The rep was rude and was trying not to answer my question. Eventually he told me to use a dummy credit card (not a real credit card) and this would fix the problem. He even sent me a link.
I did what he told me and it fixed the problem with the shipping page and placed my order, paying with the gift cards. Then I got an email saying my account had been frozen because of the dummy credit card. I called amazon again to tell them what happened and t