Amazon.com Reviews

It doesn't matter if I order something to deliver to myself or if I need it to be delivered to my sister in North Carolina. It's never on time and I repeat never.

My husband ordered a new router from Amazon. He was tracking the truck and received a notification that the package was at the front door. When he retrieved it, the package was not ours, but a neighbor's. He grabbed the package to take it over to that neighbor hoping our package was at their door. Another neighbor saw the incident and pointed out the truck which was a private vehicle, we can only refer to as "a beater". My husband caught the driver's attention. He did have an Amazon vest on. He spoke no English and was using a translation program on his phone to communicate. We might not ever got our package had my husband not insisted that his package was on that truck. After showing the driver the notification the driver finally conceded and we got our package. How is someone who doesn't speak English get a job delivering packages? Why is Amazon hiring people to perform this function when they can't even read street signs?

I requested a refund for a mattress that was too soft and didn't fully inflate and it was to be issued to my credit card however Amazon processed it as a gift card in credit instead. This was not a small ticket item and I was expecting my credit card balance to be reduced. They won't fix the credit error of course keeping their bottom line intact. This is fraud and deceit to their valued customers and I'm a Prime Member. I've spoken with four people to get this corrected - one rep hung up and didn't call back. Dan accused me of being confused and used an example of shooting a gun stating that "if you pull the trigger the bullet is going to fire". I don't understand why he had to make a statement about violence. I'm going to have to re-think my prime membership with this type of treatment and mentality.

I order my dogs their food from Amazon due to the stores not carrying the items. When I place my order and it says it will be delivered the same day or the next day in the early morning I will normally choose these options thus why I pay for Prime. Over the last few months the order does not arrive when it says it should or it's somehow has been lost or it's out for delivery but does not show up until the next day. Why do I pay for Prime when I can not get my orders when they say they will be delivered, it's getting real old.

I have lost so many items with Amazon due to drivers not knowing where to deliver the package. I have a small business with very clear road frontage, a 6' x 8' sign in front of my business and another 8' x 10' sign on the building itself and still the drivers will deliver to some house down the road. I have called many times to explain their GPS system is wrong (on a major Highway). Amazon need to train their drivers how to read physical addresses. Every complain I made was an "Item Delivered" reply. I have no problem with UPS, Fedex, and USPS.

I'm disappointed at Amazon.com. Last year I ordered a watch and they mailed me the package empty. This year I bought a Sony bluetooth. It was damaged. I returned it the next day at Staples. It's going on a month. I didn't get my refund. They're giving me a hard time. If you request it on Amazon gift card they return your money fast. I'm gonna cancel my membership and join eBay.

Wide selections of items however terrible customer service and delivery services. Amazon uses different carriers and they don’t own up to issues created by the different carriers upon delivery. Amazon is not forthcoming or transparent of which carrier will deliver the item prior to purchasing. I’ve had packages stolen due to this. When I call customer service, they make we wait days for it to “show up” although I know it is a stolen package issue. When I ask to speak to a supervisor or manager, I am given the run around, customer service rep gives attitude, and I am placed on hold for a long time in their hopes that I get tired and hang up. Basically manager/supervisor refuses to take call and assist resolving the issue. So requesting a refund is very difficult although I am the concerned customer.

I was a faithful Amazon customer but yesterday that changed everything. My box my thrown on my porch every item but burst open but there were drinks in box. Customer service does not make it easy to send pictures and discuss it.

Amazon has made me want to go out and shop for myself again. Constantly delivered to wrong addresses, in spite of my reporting it in Amazon's customer feedback. The constant delays are very inconvenient as I have to go out and shop for the item because what I ordered from Amazon won't make it by the promised date. I pay for the service but I'm pushed to the back of the line for delivery time and again, then I have to scour my neighborhood looking for packages, and deliver my neighbor's packages to them! Amazon does not care since they are getting worse, not better with the feedback they receive.

I would never use Amazon ever again. It's a scam. They sell products that are damaged and then they don't want to give a refund. Every product you buy is damage except for medicine nothing good comes out of this company. Customer service don't even know how to talk English. If you're an American based company you should have Americans working for you.

I am writing this review to share a very concerning experience I’ve had since activating this device on March 6. From the moment I started using it, I began noticing unusual and alarming activity that made me believe the phone may be compromised from within or running unauthorized background processes. Shortly after activation, several of my online accounts were targeted for access attempts, including my email, Facebook, Instagram, and most recently my WhatsApp. I began receiving security alerts and login attempt notifications that I had never experienced before. It felt as if someone had access to my device activity or was monitoring information saved on the phone.

I added to my order to receive it earlier. However, now it says 4 more hours. We will see if it even comes then. It is deceiving. I will not order extra items again since you apparently are not going to fulfill your part.

Why can't Amazon hire people who speak clear English? I spent 10 minutes on the phone arguing with someone who claimed that she understood me but I could not understand. She refused to give me someone who spoke without a heavy accent. With all of the money that Amazon makes off of customers why can't they hire people who speak clear English?

An Amazon delivery driver caused damage to the garage at the property during a delivery. The driver struck the garage door while on the premises, resulting in visible damage to the door and surrounding structure. The damage occurred during the course of completing an Amazon delivery. The delivery driver got out to see the damage and did not attempt to inform anyone.

There appears to be a new wrinkle in how Amazon is trying to speed up its shipping -- more slipshod work in the warehouse. Lately I have received several items sent with only a shipping label slapped onto the outside of the manufacturer's package - such as thin poster-weight cardboard that contains toys or flimsy clear plastic storage bags that hold craft supplies! There isn't always the option to choose 'Amazon packaging' for shipping, and even when you do, it feels like a gamble as to whether or not warehouse staff will honor that request. I'd complained a couple of times recently about that happening and agents did offer 'courtesy promos,' but the kinds of items that courtesy can be applied to appears limited.

Amazon.com has deteriorated over the past decade from one of the best customer service representative experiences to one of the WORST. I have been waiting for a refund for an item that I ordered two different times (arrived broken both times) and it has been a month now, with the item on my Amazon orders page as "pending." I tried to get customer service via chat from the Amazon site, but it is purposefully obfuscated to the point where you cannot get to chat without a great deal of difficulty.

Just placed my last order with amazon. I will be waiting 6 months now for simple items. In the past they have charged a closed bank account, incurring fines on my part which I had to pay. The delivery dates are wrong. I receive packages with absolutely no merchandise in them! 2 gift cards I got totally screwed over because they couldn't find the identifying information, that's literally one hundred dollars lost. They've gone totally downhill and I'm totally done with them.

I have been buying from Amazon for years now. I recently received a collection letter from TRS Recovery Services for an item they claim "I didn't pay for". Last I knew Amazon mandated payments to release items purchase. So now I'm trying to fight this claim as everything on my end and amazon's shows being paid. Amazon has been no help even though the one lady I spoke to says on her end it says "amazon system successfully paid". I have sent all proof to TRS and now I get another letter with a fee. This is absolute bull. Like get your stuff together and help out when a customer needs help. Obviously you sent my info to the collection agent but can't release it. One very unhappy customer.

I have been a loyal Amazon customer for 12 years and a professional artist who relies on this platform. My experience has recently turned into a nightmare due to Amazon Egypt’s administrative negligence and reliance on automated bots over human reasoning. In October 2025, I formally contested a warehouse error and provided clear photographic evidence. Amazon failed to respond to my appeal for 6 months. Now, in 2026, they are using that same unresolved case—compounded by returns caused by them sending incorrect items—to block my account.

I am disabled so I can't run through the neighborhood looking for packages. Delivered tubes of tomato paste to the wrong place. Neighbor found package in back lot torn open, tubes damage with leakage of contents. No replacement or reimbursement given. Returned a small camp grill through UPS, I have the receipt. Amazon claims they never got it and refused a refund. On a previous return, they claimed I returned the wrong filter. You cannot return a wrong item through Kohl's because they scan everything to make sure each item has the right Amazon return label. They were contacted about this and continue to put the blame on me. They claim the case is closed because it was my error. Their people are causing the problems and accusing customers of lying.

I recently placed an Amazon order which I have many, many times. I placed the order on February 23rd. My due date for receiving my items is March 31st. To this date, it has not even been cold. Let alone shipped.

I haven’t used Amazon much at all over the past couple of years due to the way payments are stored and utilized. I had prime - all of it for a while. Shared with staff and kids. So much accidentally got charged to my card. It’s easy to do and is too long to get into here but it happens to people all the time due to the platform setup. No changes since so still shop there maybe 1-2 times a year but use other venues for my needs, finding products to be the same in quality or superior through even Walmart. I still have to put my card in and delete it every time I do buy something on Amazon, given one of the few people on my old business account still uses the username and password. It’s not a safe way to do things. Walmart is faster and easier - and just about anywhere is more secure with how they process payments. Sad to see no problem solving on their end with this.

Been buying via Amazon for years. This past year they have been making many errors. Today, I received an order and it was doubled. I checked my order and it stated one pouch of rabbit food and I got two. When I attempted to send one packet back they said fine but they would not refund me because I ordered two. Here is my order. It says Pack of 1. Online customer service person named Karan told me I used profanity as I spelled his or her name as Karen. Garbage service and not an ounce of respect for the customer. Details: Oxbow Essentials Rabbit Food, Adult... Size: 5 pound (Pack of 1). $9.39.

My use of Amazon has been extensively. Gradually their services overall have deescalated over the past years and especially most recently years to date. Inconsistent quality of products, ghost delivery promises, increases in memberships fees and difficulties reaching the customer service departments. Often at the last minutes products of various sorts are delayed and then cancelled and inability to actually cancel when delayed, is not possible. Unacceptable increased processes with far less quality and consistently over all reassurances has been unexplained problems!

Amazon.com used to be good. Fast, especially for Prime members. Easy to deal with returns. Trustworthy. Now, longer delivery time, lots of mistakes with orders, not delivered orders, long wait to chat with the customer service. I had delivered wrong items twice in a roll, one of the item was noticeable a returned used item with no tags. As a customer I had to pay the price for Amazon mistakes losing my time to go and return these wrong items. Then to wait more days for the replacement. Amazon lost me as a customer.

I'm curious: why don't the owners and managers read reviews of their company? How can they stay in business with such a low rating? All I can do now is cancel orders, but the most interesting thing is, for example, delivery was supposed to be today, but the item hasn't even shipped. I try to cancel, but they won't let me because the item is being prepared for shipment, even though it should have been delivered today. Cool! Not to mention the fact that next-day delivery is issue now, and that used to be no problem—I'm a Prime member. What am I paying for? What I order today (Tuesday) won't be delivered until Friday, and that's not guaranteed. Orders from eBay are now arriving faster from USPS than from Amazon. I'm used to ordering from Amazon, but if this continues, it becomes pointless, since Amazon's delivery speed is now equal to that of any other site.

Too bad, Amazon used to lead the industry with on-time delivery. And now, they aren't even good at lying anymore. In the past 3 years, their on-date delivery is now about 30%!!??? I placed an order yesterday for a delivery in NW Arkansas between 7:45 AM to 11AM. Of course, they failed. Then, it will deliver before 6PM today. Their excuse, it didn't leave Tulsa until later. Problem was, it came direct from the Lowell warehouse. And now, it will deliver by 6:00 PM tomorrow. Currently, for past 3 years, they are running LESS than 50% on-time which is despicable. The worst part is, if you pay an extra $2.99, you get early next day. Only, that on-time performance is even worse??? It's just getting worse, order by order.... And it will continue... The USA needs a new Amazon, one that keeps it commitments...

Bigger frauds than Google. So Amazon can ship things to you via USPS, but won't let you return through USPS even though their terms and conditions say they do, bunch of liars. I'm pretty well done and over amazon.

Is the worst the customer service rep can barely speak English. Was billed for an MGM Service I never order and it's not the first time IPIX has done this. I was told multiple times that I would get a full refund and didn't. I only received half my money for something I never order. I call three days in a row and heard something different each time. What made things worst they cancel my entire service when I ask for only ads to be cancel. The service department used to be top notch. Not any longer further thing to it.

I place an order with Amazon then realized that what I ordered would not work so I tried to cancel delivery. Well, I get a note from Amazon customer service (CS) that I could refuse the package so I place three signs on my door indicating my refusal. I met the driver at the door and told him that I refuse delivery. I went in the house and he tossed the package on my bench, took a picture and ran to his truck, then sped away. I went after him catching up with him on the next block and gave him the package. I called CS and related the incident. Well, two days later I find the package on my bench once again.

Hello Amazon, it's me, your customer, or should I say the number on Jeff Bezos quarterly's. I see that same-day, next-day, and other such claims about shipping are being falsely advertised. I have ordered several packages, all of which have been late. Why pay for Amazon Prime when you can't even do the one thing you are supposed to be good at. I'm never shopping with Amazon again, and I will be telling everyone I know to go somewhere else, like Temu or Vevor. Screw Amazon, and screw Jeff Bezos! I hope you choke on a peach pit, Jeff!

In sixty years of living I have never encountered a customer service person more abrasive and void of empathy than Mark **. I was trying to resolve an issue with my mother's Kindle and for reasons that are still unclear to me this man was abrasive and refused to listen to what I was saying. I was trying to explain to him what I was seeing on the the screen as I attempted to follow his directions, and because it was not what he expected me to see he began berating me for not listening. I was listening. I followed his directions. I told him what I saw. He responded in a completely inappropriate way. If you can avoid Mark **, do so.

If one gives 3 or less stars on a review, Amazon often doesn't publish that review. I've given a lot of 5 star reviews and they are on the Amazon site in short order. However, the few things I've given 3 star reviews about never get published. With that, how cam one possibly trust the reviews on Amazon?

I ordered Trident gum and McCormick spice on February 12th, 2026. Both products show in stock at the local Amazon warehouse. Amazon is saying that my delivery date is now March 15th, moved up from March 16th.

Amazon always been dependable except for now. Bought an Apple Watch 10 and insurance 12/25... because of cheap wrist band fell off my arm at Chipotle. No one turned it in. Filed with police department as Amazon requested. Amazon only offered 1 Apple insurance policy, which I took. Was told my insurance did not cover watch as I did not have the right one. Only insurance one offered by Amazon Apple. Had watch 21 days after numerous phone calls 6 today told "SOOOO SORRY." Out of $415.16. No more Amazon electronics for me.

I ordered a PENN Squadron III spinning rod on Amazon around 75$ and the package was delayed. Then they said it was refused by the recipient but it never made it to my house so who refused it, NOT ME! And they said it was returned back to sender and they said I will get a refund in 2 days or so. I ordered it over a week ago Feb 3, I still have no fishing rod and no refund. I am seriously thinking about deleting my amazon account and never using them again. I have tried to call customer support but you can't even get help as you only have very few options given to you by a robot voice answering service and no real person to talk to. So I guess I bought a fishing rod for someone else to have so whoever has it enjoy my fishing rod.

Amazon is really falling apart! Their deliveries have a lot to be desired, and now their Echo shows software issues are a real pain. They charge you all this money for Prime when they can't even get things right anymore. I had a package I think went to every state before it finally came back I mean back to Florida. Then right after I cancelled it, it arrived. Their delivery people do not care where they leave your packages, they're never in the place you requested them to put it. Their agents on chat and on the phone hardly know what to do anymore. They're all the time switching you to another person. I guess they don't want to deal with your problem and push it to someone else. I have been getting packages all smashed up or half open and sometimes things are missing. They do not care anymore how things go out or how they're packaged. Well all I can say is CUSTOMERS BEWARE!!!!!!

Amazon messes up again and again. Since before Christmas, my orders have been a mess with lost orders and refunds. My current order Amazon split my order, and 1 item was delivered and the rest of my order currently untrackable. Customer service can't tell me where my order is at but yet tell me it will be delivered. I asked her to explain to me how it's going to be delivered tonight but yet cannot tell me where it's at. I wish there were retail stores like there use to be.

I ordered a product for my mother's 90th Birthday party. As becoming all to common with AMAZON packing there was no filler in the box to prevent the ceramic product from bouncing around in shipment thus it arrived broken. I then spoke by phone to the liars at Amazon and expressed my discontent with the company and my wish to no longer deal with amazon! I requested that the refund go back to my original payment method and the liar who I spoke with assured me that it would and said it could take 3-5 days. Well 5 days has passed and I now see that these crooks have issued a credit on my account in an attempt to hold my money hostage with the company. The customer service is gone and any attempt to reach them by phone is exhausting. I will be reporting this to our state attorney general's office. Stay away from Amazon!

I shop on Amazon pretty often and overall it’s been a positive experience. Most of my orders arrive on time and the return process is usually simple. I like the wide selection and how easy it is to compare products. Once in a while there’s a delay or a small issue with an item. Still, it’s convenient and reliable enough that I keep using it.

I’ve been an Amazon customer for at least 20 years, and for most of that time I’ve been a Prime member. I make frequent purchases—often hundreds of dollars per month—and occasionally place single-item orders over $2,000. However, I have been unable to write any customer product reviews for the past 7–10 years due to what appears to be an error related to Amazon’s interpretation of a past transaction.

On 2/7 I ordered a belt that I needed for work the next day; I use y'all same day service. 2/10 still don't have it. Very disappointed & hurt. I had to miss work because of this. Every time I called to see what's going on no one can help me. I'm done with ordering anything from Amazon or anywhere else. This experience had me crying, I miss my money because I needed my belt to work my job. I had to go out and buy another.

I will no longer purchase with Amazon. There are many places to get better service. They withdraw out of your bank account without authorization and tell you that it is your problem not theirs. LOL. You got some money from me, and you stole it. It was not a prime member ship. It is a problem for me to solve. This is how I solve it. I go to WALMART. They offer all that amazon sells and they get it to you sooner. You do not have to wait 3 weeks for the products you order. They don't know evidently that there are many sites to order product from. Their loss, of a couple of thousand dollars or more a year. So how many more thousands can Amazon afford to lose. Bad management, I guess. Their problem, LOL. I have had enough. This is my experience with this company.

I am very dissatisfied with Amazon. The delivery drivers never placed a package where you asked and this has been going on for years. You call customer service and all they do is apologize and it happens again. I work and when I’m not here I want to know that my package is where I can trust it to be when I get home, but it’s a waste of time because all they do is apologize and do the same thing repeatedly. They change our delivery date and you don’t know it until you look to see what time it’s coming and they moved it to another day. I am a Prime member, I am a prime video member, a Kindle member, an Audible book member, and I order a lot. Amazon does not care about its customers and Customer Service does not care about the customer either. I’ll start shopping with Etsy or Temu or anyone else but Amazon.

Ordered an item showing in stock, selecting 1 day shipping, confirmation email comes in showing 2 weeks to one month out. Contacted customer service multiple times, they stated that 1 day shipping means it spends 1 day in transit to you, but in no way reflects when it will ship or a delivery date. Was offered a free month of prime, a 25 and 30 dollar gift card when I brought up cancellation, and was repeatedly told to cancel the order and buy it elsewhere. The cherry on top was one supervisor ending our conversation mid chat and another telling me not to contact amazon customer service about that order again.

Amazon's customer service and delivery have gone downhill tremendously. The customer service used to be very good, now it seems like they don't listen to you. I have returned a few items, and told the person that I want that refund put back onto the card I used. They put the refund onto an Amazon gift card. Their 2 day delivery for Prime is no longer active either. Now the delivery takes 4-5 days. Amazon has tried holding onto money from an order which I returned. Because of that I reported them to the BBB, then they refunded the money. What has happened to their customer service and delivery?

They froze my account before Christmas and said they made a mistake and would fix it. 23 customer service reps, 5 supervisors and one upper management and still nothing and it is 5 February and just got off the phone again. One phone with a supervisor, 4 hours and said it will be up in running in 3 days. Survey says (Nope) still nothing. It’s said they own the only business. I would leave in a heartbeat!! But I can’t because I have a gift card and they don’t reimburse them. WTF. Horrible customer service tell you what you want to hear so they can move on to much to tell not enough room! They really don’t care about reviews. They're the only one that has the market! Thanks for reading! Anyone have connections 😀!!

Lately the drivers have been awful.. They never deliver to the correct address or they throw the products around and end up breaking what’s inside. Amazon is definitely going downhill. I would give 0 stars if I could…

I pay for prime and now I’m going on two weeks with an issue with Amazon. I ordered microphone cables and inline preamps, and things I need in a specific timeline. Waited a week to realize Amazon never pulled the payment for these things. That was the first issue, so I went and canceled the order and reordered the same things and it went through within the hour. Was said that I would be receiving my items on the 27th and 28th of January. It is going on February 1st and I have not received my items. They have been out for delivery since the 28th, and they keep getting taken back to the facility in Lowell, Arkansas, which is less than an hour from me and multiple times they have put on the delivery that my package is 10 stops away, or 7 stops away, or 5 stops away, and they keep telling me my package is delayed.

Amazon takes customers' Prime Membership payments and then cuts them off from Prime privileges! Despite being an Amazon Prime customer for 19 years, I was shocked speechless when I woke up one morning to an email from Amazon informing me that my account had been suspended from writing reviews (see attached screenshot). Reason stated? That I violated a community guideline. Please keep in mind that I am a paying Amazon Prime customer, and review-writing for my purchases is one of the basic privileges of Prime Membership. I have tried reaching out to them multiple times to get more details to no avail. They would not even acknowledge my emails, much less reply.

When Amazon first started up, its big selling point was that ordered items would be delivered the next day, or the day after at the latest. Now, even though the information says the item won't be delivered until several days later, Amazon can't even meet that timetable. I'm now waiting on an item for which it was stated that delivery would be 5 days ago. Granted, there has been bad weather, but the weather has been acceptable for the last 3-4 days. I can't even get current updates on the Amazon site anymore.

Been prime member for several years. Maybe they will get competition soon. A to Z is false advertisement. I had a item over $300.00 dollars with so much damaged and missing parts it was reboxed and still used another roll of tape. Customer seller accidentally misplaced email twice. Called customer support 4 times waiting for refund. Their explanation was they declined but filed a appeal 3 times, never received a notification on why but another promise they would get it taken care. NO INTEGRITY.

Bought an item on 1/11/2026. They couldn't get it so I asked for a full refund 3 times. Never got it. Called again a 4th time and they removed it off my history so I couldn't file a claim. I had an email showing the order. They committed fraud. I called their Corporate Office and the man said he'd give me Customer Service. I told him that's the problem is CS. He said either take CS or I'm hanging up on you. I filed a complaint with the FTC and BBB. I can see why they're being sued. If I don't get my refund I'll file a dispute with my bank. This company needs to be investigated.

I have been an Amazon Prime customer for many years. Until recently I was happy with the delivery service. Since they have started a new deliver model, I have been very disappointed. One delivery driver said he delivered a package to my porch. In fact, the picture he took of where he left my items was a permanently closed business approximately five miles from my address.

I will NEVER order from them again. My order has been pending for over a week and still nothing. They keep telling me they are putting in trouble tickets and give it 24 to 48 hours and still nothing. Why pay for next day shipped. Just order it from the vendor not them. You will get it faster.

They deliver expired food from Amazon Fresh then I sent pictures and they still did not correct, my deliveries miss items and they still charge no refund and they pass you on to three or four people regardless if you tell them what department you need help with

I place a lot of orders on Amazon every month. Ordering from them used to be easy and you be confident that they would make things right if there are issues. They used to have great customer service. Now if you have an issue, you only get a bot that doesn't understand the issue or the solution is a cookie cutter response. They have hidden the information to get to chat with or call a rep. The solutions offered put the issue on the customer instead of Amazon taking responsibility.

If you don't want the truth in a review, don't ask me to make the reviews!!!!! Truth is what people are looking for when they read the reviews. Delivery is just as important as the product we purchase. If a person cannot even open the front door because the deliverer pushed the box up against the door and the box is so big you can’t move it trying to open the door, well, you figure it out yourself!

I have been an Amazon customer and Prime subscriber for some time now but not anymore. The slower and slower their delivery gets is ridiculous. I ordered 7 items today the 17th of January and was promptly provided that my items would arrive on the 23rd of January. With Prime in stock items. Nothing rare or extraordinary. Just normal items. I have had enough and cancelled Prime, the entire order and cancelled my account. Tired of it getting worse

Amazon set policies in place to circumvent your right to speak the truth. They only want reviews on the products not the sellers. I don't mind making purchases on Amazon, but I think others should have the right to know if the seller doesn't ship on time or ever. You don't have the right to know about the seller, and limited criticism of the products. It is almost as if they are manufacturing their own accolades. After posting a negative review the seller changed the delivery dates. The original posting had the item being delivered "Tomorrow" and now it is posted for almost 2-week delivery time. Amazon refused to post the negative review but shared it with the seller. I have received nothing and the delivery date is still open, it only says Tuesday and nothing else.

I just heard about a new Paul McCartney documentary on Amazon. I liked all of the Beatles and I grew up listening to Paul McCartney and Wings, it was one of my mom’s favorite bands. It’s too bad this is only on Amazon. I really can’t stand Amazon, they’ve treated me terribly after decades as a customer and I’m just done with them. The pain and the frustration is just not worth any money saved, especially when they won’t refund “perishable products” (food) that were perished when they got here (stale) from the warehouse.

I have purchased thousands of items through Amazon. I have nothing bad to say about them. In fact I use Amazon because they make my life more enjoyable. I can not think of any place I would rather shop. AMAZON is by far the only place I enjoy doing business.

This review is about Amazon Shipping, the alleged separate entity that is really Amazon. I received the order of perishable goods I was expecting today, that I ordered from an independent retailer today. I have no idea why they chose Amazon Shipping to deliver. The package wasn't brought to my porch. It was left on the sidewalk leading to my house ...... in the rain.

Amazon customer service is the worst experience I've ever had. Within a couple of hours of receiving my order on December 24th I called Amazon Customer Service and explained that I had gone online to get a return label and all I got was a QR code which I cannot use. I told him that I live 65 miles from the nearest UPS store where it is stated I have to return the package and that QR code isn’t accepted here that does accept packages for return but only those with a label. It is just a drop off for UPS and AMEX. I explained to the representative that although I had always bought a size 7.5 – 8 these were way too small. They were so tight I could barely get one foot into it so wanted to return them and get a refund. He said it was too early to issue a refund. He said I should call back in two days and you would be able to issue the return label and refund.

I was given a $50 Amazon gift card for my birthday from a friend who passed away shortly after. I have had an amazon acct for many years and have used many gift cards. This particular gift card did not have all of the redeemable numbers but it absolutely has all of the other numbers on it and as I had just opened it to use because I stopped using prime about the same time my friend passed away.

Amazon is allowing 3rd party sellers scam their customers. Yolovemei delivered an empty box, the size of which the product wouldn't even fit it. I sent back the box back unopened. Amazon lied and said the box was clearly tampered with and denied my refund. This is NOT over!!!

Amazon is terrible. I pay for Amazon Prime but when I needed something delivered overnight they couldn't deliver, it went from arriving at 4am to being delayed to 8am to being delayed to the next morning 8 am to now not knowing when my order will be delivered. I have waited 5 days for something I need and have already paid for; they have wasted my time and my money and now I have to wait a work week to receive my money back. Do not shop with amazon, do not pay for amazon prime and don't waste your time and money. Also pay attention to the review count, there are more 1-star reviews than any other star.

Everything is great with Amazon, until it isn't. The customer service department is terrible and completely useless! That's pretty much it in a nutshell, and there's no way to resolve the issues when customer service is incompetent.

I am truly disappointed in the way Amazon have been treating their Prime customers recently. Amazon Prime is "Not" a free service and we as members was promised one and two-day delivery, but yet, right here recently, it looks as though Amazonis trying to take things back to the days of "The Money Order". It's simply not right, nor is it fair. Right here lately, I've been shopping elsewhere until Amazon gets their act together. If the shoe was on the other foot and they were the paying customers, they would then understand how this type of thing makes us feel.

I placed an order for a coat for my husband for Xmas. Was supposed to be delivered on the 19th plenty of time for Xmas. But when going online it showed it was at the same location as before Xmas. Then Xmas day it showed item might be lost. On the 27th I called, because I didn’t want to buy a second one if I couldn’t get it for the same price. So I called the customer and was told they can refund me and I can reorder at a higher price and when I receive it I should call back and they will credit me the difference. I was totally lied to.

Don't know where to start. :) I have had Amazon Prime off and on for mega years. I always get annoyed and then go back to them after six months or so off. Well this time I swear I am just cancelling the account and doing my best to never use them again. They just don't do anything right. You place an order and are given a delivery date. That date always changes and not for the better. You can set delivery preferences as to where you want packages left which is great. However; it depends on the driver where you find the packages ..if you find them at all. And finding customer service agent to talk too is all but impossible. You have to jump to many AI hurdles and get trapped in a certain system and can't bypass for human contact. I refuse to talk to them on the phone because you can't understand them (if you find a phone number) and therefore use chat.

Amazon.com does not stand behind their word. My dog ate a package of ** amazon delivered into our yard a second time with warning signs on fence. Amazon agreed to pay vet with proof but hasn't reimbursed. Spent over 5 hours on phone with them and still over 1928.00 has not been refunded. They lie.

Back mid-Nov. I ordered a Amazon resale GoDPSmusic keyboard stand. It was very inexpensive. Each arrival date comes and goes. It then gives me a new arrival date 2 weeks out. What scam does Amazon get out of this? Question⁉️ Can anyone tell me what Amazon or the 3rd party seller gets out of this?

Have an Amazon account for about a decade, decided to get prime, wife's account got hacked and "customer service" wouldn't unlock it. A few days later my account says I can no longer purchase items because of a "violation of our return policy". Called "customer service" got nowhere. Closed my decades long account...have no use for this company anymore.

For the last few months, Amazon continues to bill me for returned items that they have already received. The only way I find out is to see it on my bill as a charged item, and it's been verified that Amazon already received the item. This is a continuous process. They issues advanced credit for the items as soon as it is documented that I have dropped off the items at a designated mailing center. Amazon issued me a courtesy credit when I complained about so many of the re-charges and the aggravation and stress they are causing me..On December 24, 2025, I purchased some vitamins from Amazon and was given a tentative delivery date for them, a tracking number and a transaction order number.

Amazon Prime has become increasingly unreliable when it comes to refunds, and reaching customer service has been extremely difficult—almost as if it is intentionally hidden. Refunds routinely take over a month to process. When purchasing multiple quantities of the same item, returns can become chaotic, with each item processed differently. In some cases, the app continues to show that items are awaiting drop-off even days after they have already been returned. Overall, the experience has been frustrating and inconsistent, and it has pushed us back toward shopping at local stores to avoid the hassle of dealing with Amazon.

Amazon is no longer the best online shopping network. They can't get orders to you and then they lie about sending replacements and saying they handed you the box when they didn't. Can't get a replacement either on a refund. Twice in 2 weeks they sent me someone else's order or just pulled the wrong product. The driver lists in their comments that they handed me the box which is a lie. Then when I called in to request they send me what I ordered, first I am told they will send out replacements. I check the next morning to see if they have shipped only to find no replacements. So I call again, this time I am told they cannot send replacements. They can only refund my money. Sorry but what is wrong with just sending me what I ordered. Will not be shopping with them in the future.

Wow they are well I am not sure what they are ? I have not had Amazon.com for very long, a friend of mine convinced me to shop with them, and at first, I thought wow I love it, but then the ** hit the fan. They suspect them I am an intruder so now I have to prove I am the real me. Not easy to do. Amazon asked for my driver license, so I sent it to them. they sent me an email, sent me the email, How am I going to read it. I am not me. Wow so the email says my license will not work, they still are unable to say without a doubt that I am me. What a way to start 2026! I am permanently suspended from Amazon. Happy New Year everyone.

I’ve generally had a good experience with Amazon over the years. Most of my orders arrive on time and exactly as described, and returns are usually easy to handle when needed. I’ve had a couple of mix-ups with items or delivery dates, but customer service was helpful in sorting them out. Not perfect, but for convenience and selection, Amazon still works well for me.

Deliveries have been late or not arriving on promised dates. When contacting Customer Service you get a stock response to return call again if not received by "x" date in the future. Very unsatisfactory recently.

I'm very disappointed. They charged me a couple of times for the same order, and I'm trying to talk about the money return. They are lying to me, and will be returned in 5-7 days. Already been 10 days, I called them a couple of times already, and in the end, they hung up on me.

Ended my Prime, it will be over January 11, 2026. I have had it for quite a long time and have NEVER had fast shipping even though I only order Prime items. I was using Amazon for my businesses. My last order was over $500 for materials. I was going to make a large order for my cricut materials but am going elsewhere for that. Amazon basically just robbed me of my money and I was never really a prime member or at least I did not see any benefits of my Prime subscription at all. I know I am only one single person but I do a lot of ordering on Amazon for all my materials I need and will no longer be.

Having tried for a half hour to find a place to contact Amazon customer service I finally I made contact. I was told to wait 2 minutes, I waited 8 minutes only to be told to wait two more minutes. Amazon customer service is as BAD as the MANY others this day and age; non existent. Do not expect anything resembling customer service! I placed an order for the same product as a friend of mine, on the same date only a few minutes later. He received his, mine will be delivered more than ten days later. I'm trying to reach customer service to find out why. After jumping through pages on their site just to find a way to contact them; after 30 minutes of that same BS I finally found a number for them to call me back on. Now I am still waiting. You can find the same products elsewhere on the inet, even from the original manufacturer. Why waste your time and effort with amazon. I know I will not, ever, again!

I just went to return an air fryer to Amazon.com I had gotten my daughter for Christmas. She had already gotten herself one so I made a return. I was advised my $63 purchase would have a return amount of $42.00. No explanation. If this is a restocking fee, I will no longer be shopping at Amazon in the future.

I have been a Prime member for a few years and an avid Amazon purchaser. This Christmas, Amazon has obviously changed their policies on what is deemed as the purchase of a 'new unused item.' I received waders that still had mud on them. Not on the box. On the waders and in the waders. They smelled. They had been worn in the muck and mire and then resold as new to me. Then I received a 'brand new' automatic pool vacuum for Christmas. The box it was in was too small for the pool vacuum and the top of the box was open by a minimum of 3 inches, held together with packing tape. Upon opening the item, there were dried leaves and dirt on the outside of the vacuum, picking the vacuum up out of the box brought about more dirt and pool scum items. Again, sold as new. Not new! Is no one checking the returned items? Is no one checking the new items? What is going on with Amazon?

I ordered several large jars of different dried spices which were delivered this week. Two of the products expire next week. Seeing these are food items, Amazon will not accept returns nor will they provide replacements or refunds. The ethics Amazon has displayed in this matter are alarming to say the least. I would caution other buyers to not purchase food products from Amazon. Never.

Never never buy legos from Amazon. Bought 4 different Lego sets over 3 weeks ago. Only one made it by Christmas. Then they send this. They are most screwed up shipping department I have ever seen. They continuously lose packages, don’t ever ship packages or deliver them to the wrong place.

So, once again, Amazon promotes their electronic gift cards for Christmas gifts, then when purchased, cancels the orders due to suspicious activity. They know it is their problem but they won’t fix it. I have been on the phone twice with Amazon reps. We had to pull a number out from years ago to even call them since they either hid or eliminated their number from the Amazon app. The representatives are helpless to deal with this problem. Not their fault—it’s Amazon. I called Chase to check on my card. Chase has been inundated with calls about Amazon cancelling people’s orders. Chase customer service is offering Amazon’s customer service number to people due to so many complaints about us not being able to find a number to call an Amazon representative. I am about done with Spamazon. #AmazonFail #AmazonGrinch #Amazon

I ordered several Hallmark Keepsake ornaments from Amazon. One package was mailed; shipping label was placed on the side of the Hallmark box, blocking all directions for ornament. All but one of 7 boxes were crushed. Collectors know that the box is just as important as the ornament. Too bad that Amazon employees do not know this! Do not order Hallmark Keepsake ornaments from Amazon!!

AMAZON SUCKS. They changed for the worse and they are laying off more people. They are just like TEMU. Order today even with Prime and you won't get next day like promised, 2 days maybe 3 days later you get the item BS Amazon... They refuse to take back spray paint too. If you buy and they send the wrong color, You are Stuck with it. DO NOT BUY FROM AMAZON unless desperate.

No customer service by phone in USA. Poorly trained overseas agents!! This company is unreachable by phone to problem solve device issues. Think they have outgrown their reputation for good service!!!

Amazon female threw a package outside my door. When I got to the door, she threw a 2nd package & I asked her not to throw my packages. She got an attitude. I went to spray the packages with Lysol & the driver said what are you doing, they're not your packages. I looked at the names & addresses & they had 5 digit house numbers. Our houses has 3 digit house numbers. She was completely in the wrong place. The driver then said yeah.. They're not even your packages. I asked why was she on my property trespassing. She was clearly on her personal phone because she said she needed to get away before she beats my **.

I am done with Amazon. I was already turned off by the fact that they fired so many people right before the holidays. Unfortunately, I ordered Christmas gifts this year and... BIG mistake. The items I have received are so poorly packed that I hope it's ok on the inside. Now, two items are somewhere in the void and might not even make it here, the message said I can cancel if it doesn't turn up by the 20th...REALLY!!?? No customer service at all, unless you want to call India and waste your time with reps that couldn't care less about your 1st world gift issues. I hope other people are as done as I am and we can cancel this lying, cheating ** company. For me...Never Again!!!

Every single item.... every single item.... has been late. I started ordering in November, and expected great delivery service as an Amazon Prime member. I've been absolutely disappointed with the constant push back of items being delivered. I think it might be time to drop this 140.00 fee and check out Walmart. Order delayed. Now arriving tomorrow. Order #.

Worse company ever, they don't know how to request the funds when you submit the order to them and they don't know anything so do not use them ever. The staff is not intelligent whatsoever so they need to be reeducated on how to send packages.

I ordered women’s vitamins and Amazon sent me men’s vitamins. I thought getting a refund from them for sending me the wrong item would be simple but boy was I wrong. The first response that I got from them stated that what they sent me was what I ordered. It was just in a different package, which was completely incorrect. I tried to use their online customer support to no avail. I sent them a description and photos of the issue and they would not refund my money. I then called them on the phone and they refused to refund my money. I made a complaint on the Better Business Bureau and Amazon responded with I needed to add more information when I already uploaded photos of the incorrect vitamins and wrote a description to them multiple times. It is mind-boggling to me that a multi-billion-dollar company will not refund $40 to me because of an error on their part.

I received a notice that there was a problem with a gift card purchase and in order to unlock my account I need to upload the gift card information. I threw out the used gift card. I am unable to contact customer service. No phone number to call. Unable to leave a message because it keeps looping to the "upload your gift card info." message. Very disappointed in the lack of customer service.

Recently updated my prime to senior monthly, when I updated with a new card I have been charged both monthly and for the year total...147.48, over the last three weeks I have spoken to no less than 5 agents and still no refund. When I changed the account the money was charged before the transaction was even complete yet three weeks later no refund for the OverCharge!!!

Tire of the same crap. I place an order for a watch which I was supposed to get in a couple of days (since I am paying for Amazon Prime) and it has been almost a week now and they are just using the same excuse, that there is a problem in the Mesquite, TX warehouse. This is not the first time I order something with them and there is always a problem in the same warehouse. What is going on there? Do they need to hire more people? Do they need to do a better job super? Do they order the watch from Siberia? I am tired of this same thing. Get it together Amazon. I know is close to Christmas time but you have done better in prior years. 😑

I cannot log in to Amazon.com because I no longer have the original phone number for the 2-step verification. I called Amazon, but they couldn't assist. I tried all their suggestions to no avail. I even sent in my photo ID.

Every time I order something on Amazon, whether it's for me or a gift for someone else, it is always a mess, and something goes wrong, or a complication occurs. It’s gotten worse over the years. For examples, they signed me up and charged me for Amazon prime without my permission. It was hell trying to get the prime status removed and still have not gotten my money back, only an email saying I am no longer a prime member. From this point forward I will use Temu or Ebay or similar apps or go directly to a store app in my phone where I can purchase the product directly.

Horrible company and customer service. Price is a joke. Everything's late and customer service is fully of scripts loaded with lies and false promises. 1 of every two orders is lost in transit. I don't understand how they are still in business. Good luck everyone.

Amazon Delivery Review – Extremely Disappointed. I’ve honestly had it with Amazon. I ordered a very small item and paid extra for expedited delivery to make sure it arrived in time for my daughter’s birthday. Instead, I ended up waiting almost a full week, and when the day finally came, the delivery driver marked it as “delivered” and uploaded a picture of a door with NO package anywhere in sight. My item was not delivered, plain and simple.

First time ordering from Amazon, only had account for 1 day and they locked me out temporarily?? Why??? I called and they said they would send me a text with instructions to unlock... Seems very strange. I don't think I will ordering from Amazon again and will delete my account once I receive my package. 🙁🙁🙁

I wanted to return an item and they said they were gonna send me a return label And they did but it was the 1 that goes inside the box, not the 1 to return it on the outside. I keep texting them and letting them know but no one's getting back to me. Poor customer service. I don't think I'll be ordering anything else from Amazon again

Amazon shipping is getting worse now. 3/4 of my deliveries are delayed and sent to the wrong state. The shipping will say next day but it never comes. The last item said delivered and never showed up. I am frustrated and not getting the service I am paying for.

Customer service leaves a lot to be desired. You have to repeat the problem several times so that it is properly understood. They keep apologizing but the problem does not seem to be corrected. Also, some of the sellers do not appear honest. Some items never ship/others are cancelled at random. An upgrading top to bottom is due. I switched to Walmart.

I was approved a price match refund of $100 for a Black Friday deal my customer associate Mohd, then taken back by customer service Regina! And after speaking with manager Ijoyt they won’t now. Even though I have a record he approved it. I was even gonna take a credit instead of actual money, thinking it would maybe be easier on them. They say we can issue a return so then now I have to go get the gift back from my daughter, drop it off at the UPS store and then re-order it at the Black Friday price but now they’re out of stock.

For the nth (I can’t even remember how many times) an order has disappeared after “package left facility” between 1 and 2 am. I had ordered 2 items, added a third after the first payment was processed. The order said I still had time to add it. So, the second ordered was processed and charged to my account. On my Amazon account was a photo of all three items with the caption “delivery (will be) tomorrow”. Now it’s “tomorrow” and only the second single-item order Is “out for delivery”. The other 2 items are still stuck in “package left facility” approx. 1:30 AM. This has happened more times than I can count. This and one of the other screw ups was for something I was buying for a little 5-year-old boy. Regarding the previous time his heart was broken when it did not arrive. But THIS time I explored other avenues.

I have been a customer for years. Now, my account has been hacked and after 15 complaints to the Fraud Department with no answers, they have shut down my account without an explanation, and I still have my $40 on my gift card that I can't get to and hasn't been refunded. No one speaks English and they don't know what they are doing. Do not do business with Amazon. They lie and take your money without refunding it to you. It is a scam. I am filing a complaint with the FBI and consumer affairs.

I have been a customer since 2014 and they have never refunded me shipping costs after they're late several times. They claim to refund your shipping cost, but they never do. I don’t even know how many times I didn’t even get my product and they wouldn’t even refund me. It’s a gamble when you buy from them.

As a long time Prime customer of Amazon, I have had to return only a few items, always via UPS. In the past, a QR code was issued for the return and I could take my phone to UPS and they would scan the QR code and take care of the return. For the latest item I returned, Amazon issued a shipping label instead of a QR code and I went to the UPS with the label on my phone and was told that I would have to return with the printed label or they would print it for $3.15, which was only a few dollars less than the cost of the item. So, I had to print out the label, cut it out and tape it to the box box the item came in. With my luck, UPS will tell me they cannot accept the rather small box the item came in. I may be posting here again.

After several attempts. Including Amazon.com researching my complaint. I simply request delivery on side door. I don't think the executives care about my preferences. I have done everything to explain what my request is. I do a good deal of business with Amazon.

I placed an order and wanted to use Amex Dollar Rewards but my account did not show my rewards. Called American Express and they told me that I would have to call Amazon. After many attempts (phone always busy) I was able to speak with a representative but had a problem understanding her and therefore unable to follow her instructions. Later I called again several times hoping to get another representative that could help with the issue but customer service telephone was busy all the time.

Return and shipping problems continually, I was charged 1/4 of the price for an item to return for shipping and the original box was not opened. Customer service was bad and claimed they couldn't change things. They do not leave items where I ask. Amazon censored my bad review and told it was not acceptable.

Very helpful info... Kind of in a bind this year with Thanksgiving due to losing my job because of my heart failure situation.. Just trying to make the best of it all on barely a budget.. Have not actually shopped yet... But will be doing so soon... Much love... Happy holidays... Thank you... K.

Turned them in to the BBB for money that is owed to me. Item got canceled after the money was taken out of my account. I called them twice and they said it not come out of my account. I've contacted my bank and it did come out. So now After amonth Oct-Nov with proof of my bank account and receipts, Amazon will not give me my money and BBB has closed the case. So sad of Amazon to rip off people. If anyone else has had this problem and is doing a lawsuit and me. Very rude customer service representative.

Tired and fed up with Amazon inconsistency. I’ve been a Prime customer for years usually ordering something every other day. However Amazon has become very unreliable. They lie about delivery. The drivers don’t follow directions so packages end up missing. It’s becoming redundant. I believe Amazon thinks they’re bigger than the problem. I’ll prefer to order from Temu for honesty than to pay every month for Prime and be lied to. Next day delivery becomes 2 days after I paid and all they say is sorry. I’m over it.

I’m pretty happy with this product. It works exactly as described and feels well-made. Setup was simple and straightforward. The only downside was that delivery took a little longer than I expected. When it arrived, everything was in perfect condition. Customer service was helpful when I had a question. Overall, I’d recommend this to others, just plan for a slightly longer shipping time.

I have been with Amazon a long while and it has been my "go to" for at least 10 years and is my largest spend annually. However, it has lost its appeal lately. Just today I had two items that the orders were cancelled on at the time I expected delivery. This is an ongoing issue. I also have deliveries later than promised. Not just occasionally, that might be acceptable, but frankly I have as many or more late as I do on time. And pricing, at one time Amazon could not be beat, but that is distant memory now and I feel prices are no better if as good and just shopping internet.

Worst customer service. I have called Amazon to cancel an item 3 days in a row. They tell me items been cancelled over time. Yet the status says its order is being delayed and item cannot be cancelled. Therefore no refund has been issued and no date on when and if I will get my item. Top it off the customer service representative called me dumb. New Amazon practices rude customer service representative.

Amazon is getting dirtier and dirtier with their customers. I do all my shopping on Amazon, including my groceries on Whole Foods market and Amazon market fresh. Amazon has a bad habit of removing funds from your account right when you place your order, but the third-party sellers are not shipping the items in a timely manner. After three days, the money is returned to your checking account. Again, they will remove the funds when the item ships. For people on a budget they definitely don't want funds removed in, returned and removed again.

Amazon is one of the worst companies to do business with. If you have Prime, they don't honor it. And, customer service is garbage. It's taken 4 days for an order that was placed with Prime. Which, is 2 day shipping. And, customer service is not able to explain why it's not delivered within 2 day or why it has been delayed twice.

Bad shipping service used by Amazon called Dragonfly makes ordering from Amazon a gamble... Never know if you get your package or not. Ordered items a month ago and status on Amazon is 'Delivery date not available'. No means to contact shipper and Amazon is out of the loop as soon as the packages get picked up by this unreliable shipping service...

I ordered a couple of Solidremote transmitters for my garage doors. They didn't work. I tried to contact Solidremote unfortunately wasn't successful. I went back to Amazon. Wanted to write an honest review about the issues I had with this product. Amazon didn't take my review. They stated that no reviews from my account is accepted. Another word, no honest reviews on Amazon. Only fake ones.

My review is on the inability to lodge an Amazon Flex driver complaint. After 15 minutes of searching and finally getting a live person (care representative in India) I was put on hold without her knowing my problem.

SO TIRED OF AMAZON'S FALSE ADVERTISING ON 2-DAY SHIPPING FOR PRIME MEMBERS. WHAT AM I PAYING FOR EVERY MONTH?!!! The only reason I am giving two stars is because the employees in customer service are usually very nice and they can only do what they can do. My products are always late. I choose the ones that say 2-day shipping for prime members then I don't get them for over a week. Boxes have been damaged and even though they say they're doing certain things the results still the same. You still have to wait. I spend hours looking for the same product through different sites to make sure I can get it on a certain date. I am tired of buying items that say 2-day shipping then I don't get them for over a week! Pretty sure that is definitely false advertising defined!

Very disappointing experience with Amazon delivery. The driver falsely marked my package as “attempted delivery” without even coming to my address. I waited and missed two workdays because of this. Customer service only apologized and tried to close the chat quickly instead of really helping. This kind of service is unacceptable — I hope Amazon investigates this driver and improves accountability.

I've been an Amazon buyer for several years and spend a lot of money monthly. Today that is changing as I look for other options even if they are less convenience. I recently place an order for my wives birthday for a necklace for 499.00. The next day our AC went out so I had to return it due to financial restraints. The seller has to decided to hold my money for no reason. They took my money in one day with a click of the keyboard but now it seems impossible for them to do the same when crediting my account. Amazon customer service has no problem with this seller holding my money hostage. Every other return I've ever done with Amazon seller has either been as soon as dropped off, or one to two day. This seller wants to hold my hard-earned money for 30 days. The item was returned unused. Never removed from its box. I will do a review of this seller once I receive my money. However starting today, I'm boycotting Amazon.

Got right to the issue and provided clear guidance. Especially helpful was the patience exhibited in a rather trying situation. I greatly appreciate the prompt response and responsible attention given toward solving my issue.

I ordered something on Saturday to be delivered on Monday. It never came. Said it was delayed and not shipped. It’s now Friday and no items and I called twice yesterday and got two different answers. Samantha said it was shipped, Sara said she canceled it but I got no email. So I called this morning. She said she couldn’t cancel the order. It’s in a warehouse and I said when will it be shipped and she said, "Oh I can’t tell that." These are the people from India. Can’t help you if you were on fire.! I will never buy an item from Amazon again. They aren’t the cheapest. Maybe convenient. That’s all.

I’ve been using Amazon for years — it’s convenient and usually reliable, but lately, the experience feels inconsistent. Shipping is still fast most of the time, and returns are easy, which I appreciate. However, product quality can really vary depending on the seller, and sometimes the item that arrives doesn’t match the description or photos. Customer service used to be quicker too; now it takes longer to reach a real person, and the chat responses feel more automated. I still use Amazon for basic things, but I double-check reviews carefully before ordering. Overall, it’s good for convenience, but not as dependable as it once was — a solid 3 stars.

I ordered an item, when received, was wrong size. Called Amazon to start return. Rep said we will pick it up at your home. I told him i had no way of print return label, he insisted USPS would pick up package next day and print label. I advised him UPS & Fedex could and would do that but rural mail carriers didn't. He still insisted, even though while on phone with him, email from USPS popped up with 3 things. #1 Label must be printed and on package,#2 someone must be home, #3 must be 18 or older. I read the email to him, then requested to take package to Fedex store and let them print label and return package. He still insisted USPS will pick it up next day and print label, the email said USPS would pick it up in 2 days but the 3 items must be met. After 30 minutes trying to tell Amazon agent he was wrong, I said fine, we will do this the hard way.

Amazon has got where they promised to have your order a day specified, but they do not deliver it until a couple or three days later. And lightly they have substituted a like product instead of what I ordered. That makes their transparency policy a joke.

Our Alexa devices and account started glitching 10/20/25 (during the outage they report did no lasting damage and has been corrected...blatant lies) and today I logged in to find all 115-120 subscriptions in my subscribe and save account (almost every week for the rest of the year for holiday items and usually at least 2x monthly orders) GONE!!

1 star because can't give it zero. Terrible service across the board: customer service impossible to contact; Prime Video is awful; Kindle experience wretched; supposed 2 day delivery is a mere fantasy as more often than not delivery is "delayed" for some bogus reason. Will be looking for an alternate service for sure.

Amazon continues to miss delivery dates. Customer Service promise to Expedite, gives new dates then you receive an Email with the same old dates. They claim it's due to product sitting at the Wrong Fulfillment Centers and/or delays. Really? 2 month delays? Only Solution they offer is to cancel the Order.

I am a Amazon customer and have been for years. One of my recent purchases did end up with a negative experience. An item ordered specifically a Residential Door Hinge Adjustment Tool was to be delivered. I received an EMPTY plastic envelope as nothing was inside. I told Amazon online that and requested a replacement tool and was requested to return the envelope even though nothing was inside. I received the replacement tool and thought everything was good. A few weeks later I noticed a charged on my American Express for the tool I DID NOT RECEIVE, I contacted Amazon and told them I should not be charged for an item I DID NOT RECEIVE.

I purchased a Stanley cup and received fishing hooks inside. I returned the hooks inside the box and now they are not giving me my refund because I didn't send the right item back. I believe I have just been scammed on Amazon. Please watch out for suspicious activity. There is no way to contact the company. You talk to customer service over seas and they lie and tell you they put the refund in. I Did not receive it. It's been a month now.

Amazon claimed my card declined when they hadn’t attempted to charge it and mislead me about the delivery date. My complaint is for both Amazon’s system as well as their customer service. I believe that the first representative I spoke with was simply working with the information in which he was provided. However, there was a huge mistake in Amazon’s system.

Awful service. Ordered package got Prime for next day shipping. Delayed 3 times. Had to reconfirm I wanted the item. Then they put a hold on my account and cancelled my order, fishy because my bank didn't put a hold on the transaction. That was all Amazon and come to find they are offering a product they don't even have available. Aside from the false advertisement the customer service would make Satan himself blush with all the bullshit and turnarounds. Best advice. Do not use this service. Find the product online from the actually manufacturer or producer. Amazon is just a scam middleman.

Amazon has gone downhill since the first time I have used it. What we used to be able to do as a family with Prime share. Has now been done away with so if you want to use prime on your own account even though your family you have to have your own prime account so with a family of five how much is he getting per family member for that family of five that should have one prime account. This has become a money grab and nothing more. I will start purchasing from the companies themselves. I don’t need Amazon to find this stuff for me. Good luck staying in business Jeff.

I find it funny Amazon.com that I can post the receipt of where I dropped off this item in the box it was shipped to me, still sealed from factory. Yet, it states I should receive my refund by October 5, but your customer service agent states I have to wait until October 26 before they can do anything. Upon requesting a supervisor she was ignorant and offered no help about my refund. So I would like to make it known to my friends not only on facebook, but instagram, and threads that the treatment from your customer service agent, and supervisor both were ignorant and completely unhelpful.

I use Amazon because of convenience, so why every time they delivery I have to go look for my package. I think one of the requirements for their delivery drivers is not being able to read the address on the order. How do they find so many stupid and lazy drivers?

The last few weeks with Amazon have been absolutely the worst! I ordered multiple items in multiple orders, one using my non-PRIME account and many using my husband's PRIME account. In one order, the item was advertised as new but turned out to be refurbished. In another order, the item was advertised as 2-day delivery with PRIME and never showed up as promised. The rep stated that the PRIME delivery windows do not begin to count days until the product actually ships out. I explained to the rep that the listing provides a specific delivery date for PRIME, if the item is ordered within a specific time frame. The rep said I was wrong, just said to wait, it will show up eventually. In a third order, the incorrect item was delivered.

Amazon refuses to return my money for a defective DVD/VCR that I returned over a month ago. They received my return on August 18, but refuse to process my refund claiming possible fraud. They owe me $272.86. I am 75; get $808/mo SS. I can’t afford to lose almost $300 for a defective product that has been returned. Ridiculous. They can refund my money to my Synchrony bank account linked to my Amazon account. OR my credit card on file with my account. How could that be fraud? They claim I must provide ID. I didn’t have to provide ID when they took my money ... Within minutes. They should be able to refund money to the source within a week. They have a program where you hold your ID up to your computer and it takes a picture. I have done this over a dozen times at this point. I have a Colorado Driver License. It is a valid ID. Their process requires you to select the country of your ID and the type.

I have a few years under my belt both in receiving and sending materials. I find AMAZON as a whole a great company when it comes to filling orders quickly, issuing refunds and replacing product when required. My 1 star rating comes from poorly trained shipping staff. I have recently received items I have ordered with heavily damaged retail packaging from being stuffed in a paper shipping bag or a bubble pack. The product itself has been ok, so far. My complaint is there is NO WHERE on AMAZON too send feedback on this growing problem. You get a "Delivered" to your mail box or front porch email that proclaims "How was your delivery" but no way to say why it was good or bad.

We used to love Amazon because it was very convenient since we're always too busy to go to the store. But lately, nearly every order has been delivered late. Customer service is terrible, most often they have such an accent we cannot understand them nor they us. They promise to take care of an issue, "sorry your package is so late and that it has been repeatedly happening for you, your package will be there first thing tomorrow morning and we will issue a x$ credit." Call then dropped (conveniently for them). Package arrived after 8 days, not the next morning and we never got the credit.

I am incredibly frustrated with Amazon right now. I wasted time for 4 days trying to submit an order, and wouldn't go through, until 5 minutes ago. Now it comes a day later, which isn't convenient at all. I could not get in contact with a human and wasted another hour. I have been a customer for many many years, since 2003. Thousands of dollars and can't talk to a human. Ready to find new sites to get my items.

Amazon has fixed their site so that there is no way to contact a live customer service person. Just because AI is a thing doesn’t mean people should have to deal with a bot. I need to speak with customer service but sadly Amazon has rigged their site so that they aren’t held accountable when issues arise. I tried to leave a review on Google but I guess that’s rigged as well because there’s no option to input a review and I’m sure Amazon does not have 4.5 reviews on Google. It’s all rigged in their favor. Amazon provide a customer service phone number!

This company has lost sight of their delivery promises that they make on their website. I ordered products that were supposed to be here today and every single item I ordered was delayed. I was told by a customer service manager that even though it says it on the website that it would be here today in the morning, that it really isn’t a promise date for delivery. I pay monthly for the promise to have my order here the day and timeframe it is promised on the website that I place my order on.

I have been buying from Amazon for years. Long enough so that I remember when they wanted their own delivery fleet. In the last year most of my order has been left at the post office. I live in a small town and they don't deliver to my home. There is a mailbox for letters and bills. That means after ordering online I must now drive to town to pick up my order. There is a message that says per order of customer they are leaving it at post office. I've reached out to Amazon but they are seriously no help when it comes to this. Very frustrated

I have been a member with Amazon Prime on and off since 2017. I have never received 2 day shipping and always hearing excuses as to why. My husband tried on his account and got everything in the 2 days!!!

Amazon is great but they need to drop UPS delivery service. It’s the worst delivery service of all time! Every single time Amazon uses UPS to deliver a package they are always past the delivery date, by a few days or longer. It’s not Amazon, they ship out fast but once UPS has it, they are slower than molasses, worse than snail mail. We get packages fast with all other shipping services, but not UPS. Amazon needs to completely stop using them.

Amazon is convenient, but it's guaranteed that their own delivery system is horrible. We buy for a business, in a business park, with enormous signage, and we've had things marked as delivered not show up until the following day, delivered to another business across the road, delivered to private homes miles away with a different street name, delivered outside of operation hours, left on the loading dock on a weekend, in the rain. We've asked the drivers, all of whom seem to be completely untrained, stressed and overworked people struggling to just get rid of their loads, and the answer is, as long as they mark it delivered and their GPS shows it within a mile, it's delivered. Overseas "help" is no help at all, of course, stating we should make sure our receiving hours are marked in our account, which they have been since we started using them.

This is not the first time I have seen this tactic used on Amazon. I would go to another site and order the product where honesty is available. 8/26/25- ordering other products, in (buy again groceries, the tea product I order Ty-Phoo tea 1100 teabags for price 39.99. Click to order and price change. Typhoo 1100 teabags price 42.00. Beware when ordering from Amazon, I am noticing this more frequently. You click and add for one price but in cart will be a higher price. Attempted to contact customer service directly to no avail. Is Amazon using tactics that are tricking people into buying at one price but turns into a higher price in the cart. Always look at your prices before agreeing to buy.

Can't log in. Why is the normal operating procedure for so much of the digital world to make buyers GO around in circles???? I need to log in to my email to log in to Amazon and both are just a waste of time. WHAT KIND OF ** DREAM UP THIS GARBAGE????

Whatever you do, don’t buy through 3rd party sellers on Amazon. I purchased a media center. The quality is horrible. I asked for a return label and was told that because the item was not damaged or arrived late, I had to pay $535 in return shipping. I appealed it through it through the Amazon A-Z program and they denied it. I filled out a detailed review to warn other customers and Amazon denied the review because my experience was not pertinent to other customers. The seller of the media center has a 68 score. I learned very expensive lessons. Amazon screens reviews and is not transparent about 3rd party merchandise. Don’t buy from 3rd parties on Amazon. They will not have your back if you are unhappy with the quality. The seller is BVIUNTWO. The unit was $600. Trust me when I say that I am glad to have their merchandise out of my house. It’s junk.

I want to get indoor camera but price goes up $10 if I don't get prime. I do not want Prime. I will not buy the camera, why I have to pay additional $10. I had several iGeek cameras and I'm very satisfied with the product.

One month ago, an issue came up with the skill to Sengled bulbs. I reported this issue to Amazon, I was told a case was created, and that someone would get back to me. Initially it was 24 to 48 hours, then it was next week. Then it was the week after that. In three days from now, this issue will have been ongoing for an entire month. I called today to speak to a supervisor there since this was going nowhere, and I was told that now Amazon has made the decision to no longer carry Sengled bulbs. What does that mean to us customers that bought them? On Amazon's recommendation!

I wanted to share an incident that I've had with Amazon.com since April 22nd. I had bought a Razor gold gift card for $350 from Amazon. On a 22nd that gift card never works. It would load to 95% and then fail. Talking to the razor company they say the gift card is used. Talking back with Amazon they say the gift card is still unused anyway the point is I was out my $350. I've told Amazon I purchased a card from their site and razor said since they are a third party seller. It's up to them to resolve the issue. Many opportunities for them to help me with this. I've called their customer service so many times. On three different occasions three different people had assured me that they processed a refund. Calling in and talking to an account representative they said well they can't do a refund because it wasn't a private label card of theirs but that they could provide me with an Amazon credit. That wasn't really what I was searching for.

I have been ordering my pets food from Amazon. This recent order is being delayed by several days. Amazon customer service representative suggested I order something different than what I had been buying since my order for some reason is in la la land. I said no, that was what my vet wanted my pets to have. So as far as Amazon is concerned I'm not trying work with them. Do not order your pets food from Amazon. Order from Chewy or another company.

** I placed an order on Amazon.com, after which I saw that there was an Amazon box on my doorstep without markings, I turned to Amazon, but they just blocked my account for abusing their rules, which is initially illegal. After that, the status of my message changed to Undeliverable, Tuesday, July 22 10:38 PM Package is undeliverable and returning to sender because it is damaged. but they refuse to return my money, they just stole it, Amazon is engaged in open fraud and steals my money. I gave them one last chance for rehabilitation, but they just ignored my message, they just don't like to lose and admit the mistakes they make. I hope they will write to my mail to resolve this issue without going to court.

AMAZON SELLER - THE GROUNDING CLUB GLUYOHEY Grounding Fitted Sheets, Queen Size, 90% Organic Cotton + 10% Pure Silver Fiber, Earthing Bed Sheet with Connect Cord, Conductive Grounding Sheet for Better Sleep, Gray IS A SCAM. WON'T BE DELIVERED AND MONEY NOT RE-IMBURSED.

This company straight out stole my gift card balances without a second thought, they did this because I wrote a negative review of their shady business practices, I spoke out and they retaliated by confiscating my money. Now I think this was done not by a system, but by a person, why because it was a person who sent me a nasty response to my negative review. Amazon has crooks running the show, crooks with third world mentality and ethics!

Been using Amazon for years, Prime member. They used to be great but have since became the worst possible for customer service and delivery time. 3 times this month orders did not show up on expected date, in fact not shown up at all, no explanation from Amazon and lied every single time we talk to customer service. Today my package was suppose to be here between 4 am - 8 am, didn't show so we called at 10 am. C-Service assured us it was on route and will be there before lunch, again no show. So we call back, C-S gave us a 100% guarantee it was on route and would be no later than 5pm, even gave us a tracking number.

Amazon used to be great with next day delivery but not lately. Takes days to get my stuff. And their customer service literally lies to your face with all empty promises. Slowly but surely I am switching to Ebay. Why am I paying Prime membership if I get my stuff faster from e bay and pay much less for the item.

I ordered my coffee on July 7th it STILL is not here. They will not send it until the end of the month, July 31st I have ordered it before and received it within a week or 2. What's the problem?? And when I called to inquire as to why it was taking so long, I was met by a very rude man who had no intention of helping me with my problem.

Always excellent experience, my packages are always on time and even when one was stolen Amazon allowed me to reorder it free of charge!! I would recommend them to everyone I know. Also you can find anything you need on their site!

I was promised by Rose in the Philippines of an $18 credit I would receive from perfume I had purchased. I have this in writing. This was on the 17th of July. I have not received the credit yet so I wrote to her today to follow up. After 8 emails back and forth to agents in other countries that were giving me the run-around, I closed my account. They said I was not entitled to a refund and wanted to see pictures of the half-filled vials of perfume samples I received. The reps each had a different name that appeared made up and they copied and pasted the same reply to me 8 times. 2 words for Amazon and they are not Happy Birthday. You lied and then dodged me and did not follow through on your promise. I will never use a company that lies to customers and runs them in circles for the fun of it.

I’ve been using Amazon for six years and I’ve had great service because we have one of the major warehouses 20 minutes from us. I do not know who made the decision to allow Dragonfly to start shipping things but I am sure I have Chickens that have more intelligence. What used to be an overnight delivery is now 3 to 5 days with daily lies about no access to the property or no one was home. When I need a pick up because the item is late, it can take up to three weeks. Amazon said I have no choice but to use dragonfly so I closed my account. I guess there are still people who are willing to lose thousands of dollars a year to save a few nickels.

I have used Amazon for decades but never again. I made several large purchases and had to return most of it as the order was all wrong. I have yet to receive a refund and you cannot reach a person to speak with. The worst possible customer service I have ever received.

Buyer beware. Amazon.com has relationships with suppliers who do not adhere to policies that are Amazon's. If it doesn't say Prime, then the supplier has a tenuous relationship with Amazon. Amazon therefore cannot provide customer support.

Seems just about everything that I order lately is either running late or not delivered. My last order I made the delivery date on an Amazon day instead of overnight and yet it is now late and has added another 2 days onto the time. This is getting OLD.

I’ve tried to order items for almost 2 years and they just keep closing my account, even after showing identification and my card with name on it, also had to show bank statement but still can’t have access and then advise me not to open any other account or they will close it as well, and they are unable to discuss my account with me so don’t bother to call! So crazy.

I purchased a sleeping pad from Amazon and this is the second time they did not ship it to me correctly. I do not understand why they can mess this up, it could not be any easier. My information is sent to them, they literally have a computer that reads the shipping information and a GPS that brings them directly to my building and they still cannot get it right. There are also two distribution centers in my city and they cannot give me overnight shipping to send me the item! What an absolute scam and a waste of time.

I purchased a PC tower that claimed to support my GPU and cooler, but it didn’t—even though I double-checked the specs. After spending $75 to return it, I was hit with a 15% restocking fee. Amazon claims it’s “buyer’s remorse,” ignoring that the product listing was misleading. They never contacted me directly and sided with the seller (KART IT) without investigating. It feels like Amazon prioritizes protecting sellers over supporting honest customers. Very disappointed.

I placed 4 orders of multiple dumbbells set from a third-party seller on Amazon and another order from another third-party seller. I did not receive any one since the price was too good to be true. Amazon refunded 4 orders but refused to refund one of them. I had to pay $270 for the order I never received. I appealed and it was denied. Amazon confirms that they know I did not receive the item, but they said they have contacted the seller, and seller had told them that they resolved the issue by their end. When I asked HOW? since I never had any contact with the seller, directly or through Amazon, they said they do not know. I talked to many agents and 4 supervisors but was not fruitful. "A to Z Guarantee" named a unit finalized the process with no refund possible. They are incompetent and incapable of managing scammer sellers on their website and we customers pay for their mistake. SHAME!

Bought a PS5 off Amazon and it came with a controller that moves on its own. When I reach out for replacement was told I had to send it in and may take up to 2 months and I thought thus was unacceptable and Amazon was of no help and really didn't care about me and my problem. They wasn't any help at all by reaching out to PlayStation and try to get me some help. They don't stand behind products sold on their website so I paid close to 600 dollars for a useless controller and Amazon is happy with that.

I would give Amazon Customer Service based out of India a minus Zero, if there was a minus Zero Option. Arrogant, Rude, Self Righteous, Customer service person who took my call 5 minutes ago, from India, You should be fired or retrained. This coming from an American of Indian descent. No thank you & SalaamNamaste 🙏🏻

I just got off the phone with Amazon customer service. I was wondering what happened to my refund for my return of a security system. Amazon changed my long term choice of having my refunds back to my credit card, now they are sending it to an internal gift card balance, yeah Amazon! I have been in control of my accounts and don't like companies changing the choices on the account to benefit them and not the consumer without notification, of course! They did it last month! Now, everything that is returned is credited to Amazon's benefit, the gift card balance.

Very disappointed with Amazon. I purchased a brake kit that does not fit my vehicle. Although their website said it would fit, upon delivery there was one small secured box and one large box not so secure. When I lifted I got hurt. All the weight the box shifted cuz no packing. Each box weighed 96 lb. Ridiculous. I'm 62. Now three attempts on the return no show. I'm sick and tired of moving these ** boxes. I don't want to leave him outside with $400 worth of product. I will be contacting my lawyer. Yes I filed a police report. I'm done playing Amazon's game.

I used to be a die hard Amazon customer. I live in rural area, no shopping stores nearby. It was great being able to get on Amazon place an order and get items in 2-3 days. In the last few months I have had to contact them because my order disappears during shipping. Amazon started using USPS with UPS. Those two companies are a joke. FedEx is the best.

Amazon’s service is a joke. I pay for Prime’s “next-day delivery” and still get packages 3–4 days late — regularly. What exactly am I paying for? Customer service? Useless. Just scripted reps saying a lot of nothing. They make promises they never keep, and when things go wrong (which is often), they toss you a $5–$10 credit you can only use on Amazon-sold items. Wow, thanks for the inconvenience! Amazon knows they’re the only game in town, so they don’t even try anymore. I’m beyond fed up. Someone needs to give them real competition, because they seriously need to be taken down a peg.

Amazon is offering early morning delivery between 7 and 11 am. So, I placed an order. The next morning, my order was out for delivery. I was home, we live in a house, not an apartment. No delivery was attempted; I later received a notice that the driver "couldn't enter my building". The onus was put on me to contact the carrier. I instead cancelled the order, and immediately reorder ed my items. The next morning my package was out for delivery before 11 am, no delivery was attempted; I then received a message that my order was delayed until the following day. Two days in a row. Why am I paying for Amazon Prime? Don't make promises you can't keep Amazon.

Groceries purchased through Subscribe and Save are ordered weeks in advance and still the Amazon delivery is late. All of Amazon's shipping dates are missed by a day or two now. As a Prime customer for decades, I remember automatic 2-day shipping. Now you just have to wait and see when you might get your order. Amazon is no longer reliable and dependable.

I agree with all the other reviews on this page. Amazon use to be a great company but now they are horrible. They cannot make deliveries on time. Items are damaged and you can barely understand the people in customer service. I cancelled my Prime membership, unplugged Alexa, and deleted the application. I am done. Amazon, you are fired!

I returned an item to them as per their instructions. I have the return receipt. They say they are still waiting for the item to be returned. I disputed the payment. Now they are requesting I pay again. Are you kidding me? The phone support is worse than awful. Not sure what Country I was talking to, but they had no clue.

I recently had a very disappointing experience with Amazon’s customer service. Two items I ordered were delivered to the wrong address. When I contacted customer service to resolve the issue, I was transferred multiple times from one agent to another. Each time, I had to explain the entire situation again, which was exhausting.

Why should I pay for Prime when I constantly get packages later than promised. It's no different than stealing my money because I am paying for service I am not getting. Too many times this has happened in the last few months.

Say one thing and do another.. Can't get delivery correct and show pictures of items when purchased arrive differently than expected. 1. Wrong picture showing for items purchased. 2. State when you will receive item, but usually wrong. Cannot plan on their items or expected date.

I recently ordered an HP laptop from Amazon, but to my surprise, I received a used device in the package. I immediately returned it. Now, Amazon is claiming that I sent back the wrong item, which is completely unacceptable. I’ve always relied on Amazon for my purchases, but lately, it seems they’re working with unreliable and possibly unethical third-party sellers. This experience has seriously damaged my trust in the platform.

While the product was ok I returned it for a refund because it was twice the price than locally. However, after returning it to the Whole Foods at 2693 Edmondson Rd. Cincinnati, OH. 45209. I later found out I'm being charged for the returned items because Amazon never received it even though on the site it has "your return is in transit".

I know a lot of people love Amazon because they get addicted to the buying and delivery of the whole process. I myself rather go to a store and shop to be able to hold and look at the product. Most of the items from Amazon is 3rd party sellers and is junk from China. Don't get me wrong I don't think there is anything that you can't get off of them but what a racket. I closed my account because of overseas support. If you take American money then I want to talk to someone in America. If you're the richest company in the world then you have the money to have this service in America. So goodbye Amazon forever!!!!

1-Star Review: Amazon is Running an Organized Scam - Criminal-Level Negligence. I'm writing this review from pure fury after MONTHS of Amazon's predatory business practices stealing from me. This isn't just bad service - this is what happens when a trillion-dollar corporation decides customer theft is part of its profit model. Here's their playbook:

Crap delivery service. Order same day delivery is now next day. False advertising for same day. Should give me product free when they screw up. Why say same day if that is not what you plan to do. Lies all the way around.

After reading the article on Amazon.com regarding not honoring refunds, that is absolutely true, they will instead have the Customer's put it on a AMAZON Gift Card. I know that is what I had to do. After I ask for a Refund to go back on my Pre-paid Debit Card that I have been using for years and Never has a ISSUE which I thought was STRANGE. I Love AMAZON. Their dedicated customers need to be informed of any changes in order not to get a negative response.

I had discount Prime because my receives government assistance and Amazon felt they could just cancel my membership like that. Answer to is no. This is second time they screwed me over. Be careful when dealing with Amazon. They will screw with you in some way.

I’ve been a member of Amazon for years, during that time the membership fees continue to go up, Amazon Prime, Amazon music, Ad free etc… but, this review isn’t really about that, it’s about the lack of ability to contact customer support, now you have to use that AI garbage before having the option to talk with a live person. As a prime member I expect when I order something it will be delivered when promised, if they can’t live up to that, they should be deducting inconveniences from prime membership fees. Amazon's reliability has really gone to hell.

Purchased a product January 25, 2025. Had it less than 4 months and product broke, Seller is listed as BitingFurnature, looked up BitingFurnature and they sell pet products, Amazon is no help, trying to find Manufacture Warranty or a way to purchase parts, Amazon is no help, only get their Ai Chat which is never any help. Long time Amazon Customer, cannot get help, cannot talk to anyone, Chat is useless, Amazon Customer Service is useless, no way to contact, only online Ai Chat.