Amazon.com Reviews

How are we charged for Amazon Prime when they no longer adhere to their own delivery policies? I cannot even count the number of products ordered and note prime overnight shipping to only be told - sorry for the delay and many times 3-5 days late!! What a scam!!

This use to be a great company. Now packages come late, and Sometimes what you received is not what you ordered. This happening more and more now than ever.

I wanted to do a product review and every word came out garbled like WWII Enigma machine, wanting to post my open password????

Absolutely terrible service now. I canceled Prime because it is so businesses focused now and ignores customers. Crap businesses are now defended when using criminal "carriers" like UNIUNI and dragging out refunds...while never receiving what you pay for. I used Amazon.com so much for many years, and the level of customer care is unrecognizable from the days where they seemed to care.

Amazon has become a corporate monopoly that values impossible driver delivery metrics over basic consumer safety and federal accessibility standards. As a disabled senior on a fixed Social Security income, I rely on home delivery as a necessity, not a luxury. Recently, Amazon misrouted a package to my out-of-state apartment building instead of my current location. When I called customer service, I was promised a refund and told to buy the item again. Instead of processing the refund, Amazon sent a driver to my building.

So I'll be waiting another week, and have to have seller send a new package overnight, THANKS AMAZON, YOU CAN'T DELIVER A SIMPLE PACKAGE ON TIME...EVER. Please try harder so we aren't waiting forever for items.

Amazon changed their delivery date on a two day shipping item after my order was placed, even though I ordered it under the guarantee policy promised. As a result, my item came late and was not able to be used for which it was purchased. A supervisor, then promised to refund my item as an act of goodwill for my inconvenience. Amazon is now refusing to honor that promise as well, stating it was invalid, although acknowledging that they can see the promise was made. Horrible customer service, despite making billions of dollars off the customers that keep them in business.

Amazon has really gone downhill!!! I order things from them for the fast delivery and expect to come when they say the stuff will. I understand things happen, but lately the stuff is so late and the only reason I use them basically is for the convenience. Not the case anymore!!! Have no idea what is going on with them, but they need to get their act together and NOT quote a delivery they cannot honor it! They have become a joke!!!!

My experience with Amazon in the past year is extremely frustrating and annoying. Most items I receive are previous returns that have not been properly processed. They are dirty, damaged and simply gross. If it’s not a return, it’s improperly packaged in a paper bag vs box which causes the item to be damaged after being thrown around in the truck. Two weeks ago I bought a black + decker hand drill during prime which I had purchased before and this time it was packaged in a READY TO SHIP plastic bag that returns are processed in! No box, no lithium battery sticker, just plastic bags: one for the drill, one for the bits, and another for the battery/charger. Simply disgusting Amazon.

A recent experience has led me to believe the company's warehouse quality control is non-existent. Most recently I ordered white Samsill 1.5" 3-ring binders pack of 4. I received Samsill while 2" 3 ring binders. Easy right; a simple error that Amazon can correct with 2nd order, right? Wrong. Over the following 2 week period I made 5 separate orders for the same Samsill 1.5" 3-ring binder's and each time I received the 2" binders.

This is simply about returns of incorrect items shipped. Twice. First was a utility closet where they shipped me two. I ordered and paid for one. It's really heavy and I'm 83. Instructed to paste a new shipping label and use a UPS store. Had to use black spray paint to obliterate old ship label and put on the new. Struggled it into the car and then into the UPS. Second was a pair of curtain rods wherein I received an ugly black purse that wouldn't have made it onto Amazon Haul. I had to drive 12 miles to a Whole Foods, and when I returned the purse, I did receive a refund for the rods. Really think we should be somehow reimbursed with a media credit or something. Otherwise, I'm an Amazon groupie.

Amazon has failed to ship or deliver a $469 item to me despite ordering it twice, when the Amazon website says it's in stock and sold by Amazon and shipped by Amazon. Amazon customer service reps (in India) have lied and misinformed me repeatedly in lengthy phone calls as I struggled to find out why one day this item was tracked to an Amazon distribution center just five miles from my home, and the next day the item was gone, lost, no tracking info at all! As their data centers get bigger and technology keeps getting buggier Amazon Prime customers like me are getting burned.

Amazon delivery service is pathetic, Since I am Prime customer of Amazon India, though there is no listening of customer pain. My order got cancelled two times but there is no action taken.

I have been an Amazon Prime member since 2022 because I believed the membership provided reliable benefits, especially the convenience of fast shipping. Unfortunately, my experience over the past year has been increasingly disappointing. Many of my orders that were advertised with Prime delivery have not arrived by the estimated delivery date. I understand that occasional delays happen, but when it becomes a recurring issue, it raises questions about whether the service is consistently delivering the benefits customers are paying for.

I use Amazon app for a long time and then today they sent me a violation about a return stuff to get a refund and they close my account. Where is the reason if you get damage item. I am not working by quality and then I already speak to customer service or I speak to seller about returning to get my refund and then they want you to keep anything they send it to you damage or broken or something don’t like it cause they wanna keep your money on the company bucket. Is unfair to close my account because I told him his stuff I don’t want it. I don’t like them.

Dealing with customer support with Amazon is atrocious. I made a payment trying to be responsible and early so I had no penalties and now they tell me it was 1 day too early so it is applied to June so instead of June and July paid I have a double payment for June and no payment for July and magically there's nothing they can do to help.

I used to be an avid Amazon fan. They used to offer products and services that you could rely on, at prices that were hard to beat. The used to have great customer service. Now they often have delays now which they do nothing about. Their site is design with a lot of dark patterns designed to squeeze every dollar out of you. And the are Regular regularly reduce the quality of their services to continue to try to raise their margins. For a company that used to be about customers they have just seeing their customers as a way to increase their revenue now.

I use Amazon a lot and their customer support use to be topnotch. However whenever I have a problem now my calls get routed to India, I do understand that is cheaper, but they are idiots and it’s frustrating to have to deal with them. Amazon is big enough to afford better customer service.

Amazon is now the worst place to shop. It is filled with counterfeit items. I’ve complained to them but these sellers are still pushing their counterfeit items, I thought federal law prohibited the sale of counterfeit items. Also items are not the cheapest but now more expensive than you can find elsewhere. Amazon needs to be put out of business. Is there not another company out there willing to give the people what the want and ask for and become wealthy in doing so. Jeff Bazos is the son of the Devil.

I've been a Prime member for many years and one of the main benefits for me was the free and prompt shipping. Unfortunately, as of late, shipping has been hit or miss. I would say for this year shipping has been delayed more than 50% of the time. If you were to have a deadline on products or materials for a project, Prime shipping far too unreliable to even consider.

Amazon use to be great with delivering on time but the last few years failing big time. I made the order Sunday with an expected delivery date of 7/7. The package wasn't even shipped until 7/7. Seems every 3 packages are delayed and just sit in the processing center for until the next day or two. I've been going to Walmart and all now, tired of the delays....

They usually do okay but in the instances when they don’t, it’s almost impossible to talk with a real person. This time I received a shipment that weighed too much for the shipping box. The box had torn open and one item was broken because it was sticking through the torn opening. Some other items were squished but usable. The customer chat feature had me jumping around in the help section but they refuse to replace the broken item that they broke unless I go through the hassle of returning it. They will charge me for the item they broke if I don’t return it before they will replace it. Of course the shipping box broke, they put too much weight into it and they expect me to go through a hassle in order to rectify the situation they caused. Very poor customer service.

I honestly believe that Amazon hires the lowest IQ DEI for their warehouse workers. I realize it isn't a high skill job. But they should be able to read, count past 10 and know a bit of fractions. Seems every time I order something. I have to order it one piece at a time. If you order anything that comes in a package of 2. And you order a quantity of 2 packs. Simple math says you get 2 packs of 2. But instead you get 1 pack of 2. If you order sockets like Craftsman, you have to order them one at a time because they cannot read or understand the difference between deepwell, shallow well, 3/8 drive and 1/4 drive.

I'd give a zero if I could! I ordered my handicapped brother a Eden Pure Heater for his house. First: they couldn't find his address, which was forgivable. They said they would attempt delivery the next day, they didn't! Lie number 1! Talked to customer service chat, person 2 said it was out for delivery, but tracking said different. Customer service person 2, I asked if Amazon had drop boxes in Terre Haute Indiana? He didn't answer me, instead it got sent back. C S. Person 3, gave an easy address to find in the middle of town. He guaranteed me it would be to the easy address by the following Wednesday. Checked my account, it said delivery Friday. Grrrr! LIAR! OK, at least it will be there on Friday.

Just received my package. Was a day late. Instructions were to leave by garage door but was left 150 feet away on top of hood of car. Glad it is not raining just yet. Not the first time for this. And to think I have another package to come. We'll see.

Guaranteed 2-day shipping that I pay for is really 2-week shipping, and still no new updates or out-of-stock notification.

I’ve been with Amazon Prime since the beginning. Have spent hundreds of thousands of dollars on there. Recently I took part in a prime day sale of an iMac. It was slated to be delivered two or three days after I purchased it. Then they updated saying it wouldn’t be until August 11, which is about six weeks later. After many failed attempts with customer service, they just kept regurgitating the same thing about it not being in stock even though it was in stock when I purchased it. They have made no attempts for any sort of accountability and I am now going to be ending my business with them over this. Over the years, they’ve increasingly been less reliable, and the customer service has plummeted.

I order many, many items weekly from Amazon. I only return items that are not as described or just not as photo shows. In the past they offered free pick up, then switched to $7.99 via UPS and /or USPS. Now they have deleted those services and offer Amazon pick up for $7.99. I chose that as only option available and for over 6 days they have not shown up for pick up. I have contacted their reps and not one has been able to assist with this. This is horrible customer service. I work from home so I cannot drive for drop offs nor do I want to. I can tell you as of now I am going to order from Walmart and save all this frustration. Shame on Amazon to treat long- time customers this way. This month alone, I ordered 125 items.

Bought a daybed on Amazon. It failed and I contacted Amazon to get warranty information. They couldn't find my purchase, of course why do I need that to find the warranty information? Kept saying can't find your order. I even sent my order number but they said they can't find it. I forwarded them the confirmation email and still have not heard from them.

Amazon mispackaged Jason Age Renewal in the two-pack. Instead they had the less expensive (not Age Renewal as advertised and mislabeled on the outside sticker) of the package. I have now reported this three times and continue to be sent the wrong product. Customer Service actually promised me I would receive the correct order the third time I replaced the incorrect order. I laughed. Promises are cheap. My time and gas returning this product three times is not cheap. No one at Amazon cares. My suggestion: start shopping at real stores again and give them your business. I have had other problems recently as well. Amazon’ quality control is neither quality nor control. Was I offered any compensation? No. Just a promise that should never have been made.

Shipping is extremely unreliable. Packages are frequently delayed and even more frustrating left at someone else’s door! On several occasions I received something different from what I ordered. A large percentage of the customer service representatives lack the knowledge or ambition to help rectify your concern. Recently a package was out for delivery, four stops away and then rescheduled for delivery 5 days later. I paid a higher price to get it sooner so I wound up canceling it, however, the customer service representative never cancelled the order!

Amazon's customer service has declined to the point that I will only buy from them if there's no other option. Clueless reps, near-hostile supervisors, a web site that seems designed to make you rage quit conversations - this is NOT what people expect from the biggest online retailer on Earth. Bezos sends people into space so he could surely afford some phone reps who are fluent in English or who are knowledgeable about certain types of products.

They outsource to people who don't understand customer service or English or anything actually. Nobody knows anything or is held accountable. They will mindlessly transfer you over and over and never give you a refund or help with tracking they don't understand their own promotions or anything. I literally spend thousands on Amazon and I need help seldom but when I do nobody cares.

Why would Amazon use USPS to deliver an oversized package? The carrier marked my delivery as an attempted delivery because my oversized package didn’t fit in the cubicle. Duh! I’m home! I made a point to be home today for this delivery. Bring it to my door as expected. The carrier made no attempt to deliver my package. Now, I have to drive to the post office TOMORROW when I specifically needed it today and I specifically needed it delivered. I will need to make special arrangements because my vehicle does not have enough space for this package. Another late package! Another very unsatisfied customer! In my opinion, Amazon has become so inconsistent and messy. Amazon does not make it easy to find answers or to file a complaint. They DO NOT care! I would make my complaint about USPS but we all know what a mess they are.

Okay we are going to start with Amazon's most recent discombulated mess up for this day. As for one of the three deliveries that was supposed to happen today, we were here at both offices. Suite #6 and Suite #8. Nobody came to either location. We have been here since 7:00 am and a sign is on the door to come to Suite #8 with deliveries. There is no excuse for this non-delivery. Amazon, your staff gets worse with their fabrications as to why they can not fulfill their own promise of delivery on the dates and times that you set up.

So my account was hacked and they were not concerned at all. I contacted them on 3 separate occasions and explained that my account was stolen and they kept sending me an email telling me there was nothing wrong with my account. 20+ years of shopping history and misuse of my Amazon Prime card for bogus purchases. I even gave them the email account of the hacker and they were still not concerned. Do better Amazon.

I started shopping on Amazon a couple yrs ago and everything was fine. Got items on time, and then this yr. almost every purchase is late sometimes up to 3 days. I shop at Amazon Prime for their fast free shipping and I am not getting that anymore. If they do not get it together I will cancel Prime and shop somewhere else that you can depend on and know when you are getting your products. I mean come on, you're a huge Co. You should know how to run it, esp since the big thing for people is the fast shipping or at least get it when it gives you a delivery date. I am not sure but I thought I heard they laid people off and went to AI, Maybe that is the problem but get it right. Either way I am tired of the whole shipping thing and just about done with this CO.

FYI, Amazon Prime Week is a scam! Be very careful on what you order during "PRIME WEEK". I am a Amazon Prime Member. I just tried to order some items on sale for this "Prime" week. My order total was $44 but the shipping cost would be $184.00. I was just told by an Amazon Customer Rep, that this is because the items are being shipped from a third party. I told her this is fraudlent because if they stated that I can get these times in the next few days, they cannot be shpping from oversees. She had no answer other than to contine to repeat herself. I cleard my cart and will write to Consumers Affairs about this crap. Beware!

I have had issues with Amazon for years. I have been banned from leaving reviews and NO ONE working for amazon can tell me why or fix it. I have been going in circles with them about it multiple times for years. This is aggravating and irritating.

Being bounced around for 2 hours and brushed off. I also wanted to inquire how I can report workers that handle customer service enquiries and I’ve been getting bounced around and they’re telling me that the return window is 30 days only which doesn’t make sense because when you order sometimes it takes that long to receive an item. Then they drop my calls and they bounce me back-and-forth between the chats. Without even saying anything this guy, his name is Yashwant kept me on the line for about an hour, he mocked me and asked me the same questions multiple times. And then gave me the same answers after asking me to elaborate. This one again - Arun is doing the same thing…

Updated on 06/16/2026: In the last few weeks the customer services representatives have lied to me only to get rid of the customer who has a legitimate complaint about a product that Amazon is supposed to handle. E.g. We will issue a $50 gift card balance to your account so you can purchase a new blanket. The credit will appear in your account within 6-8 hours. Next day I checked, no increase in my gift card balance. Called customer service and they informed me that there is no record of such conversation.

Amazon has shipped a total of 6 boxes to me, all which leaked. 4 had chemical products which they put in with paper products, causing me chemical burns, and significant skin damage, their A-Z guarantee promise is a total fraud as nothing was done, and you would think they would have learned but no another one came delivered someone needs to address their unsafe practices and their claims handling.

WOW AMAZON DID IT AGAIN. SENT A USED ITEM, COMPLETELY WRONG COLOR IN USED PLASTIC AMAZON PACKAGING AND HAD A FOUL ODOR. This is the 5th Amazon order this year where new item orders are being recycled from other amazon customer returns. Called the clowns at customer service and they gave me some back and forth about it being due to the vendor/seller. When I asked to speak to a customer service manager/supervisor, they put me on a hold and proceeded to input LOUD BEEPS FOR 1-2 MINUTES, trying to get me to hang up, but they instead hung up. Better to order from Walmart.com, who can actually deliver on time with new items. Amazon is trash, I cancelled my prime membership.

Amazon customer service is the pits!! All from foreign countries and don't understand English half the time. Their products most of the time are broke, not complete orders, they don't deliver certain products like Trump coins, they refuse to post truthful reviews about the customers that sell on Amazon... They have no phone numbers to make complaints about their crappy service... And I'm sure this one won't get posted, so I'm going to start an Amazon complaint review site where people can say whatever they want... My reason for this review... I ordered 4 tires and got 2... When I complained, they sent 1 more... How is a van supposed to run on 3 tires... Needless to say I canceled that order... Bad, bad service!!!!

Never would I have thought that I would have to go through something so wrong in dealing with Amazon.com. I order headphones. Amazon lied and said that they had been delivered. After checking the delivery information Amazon said that the item was being held at the delivery facility. I ask for a refund- It was past the delivery date. Amazon said no- wait for my item. I ask when the item would be sent. Amazon ask me to fill out an incident report. WHAT!!!!! I CAN NOT GET AMAZON TO DELIVER MY ITEM OR REFUND MY MONEY. AMAZON HAS TO BE STOPPED- ENOUGH IS ENOUGH!

Careful on this purchase, they will automatically put you on a "Subscription" after they figure out your CC timeline... The Story: I have ordered this product from Amazon maybe 2 other times (in over 20+years) before this last time I made a purchase about being of April ??.... # Amazon's game is to put the customer on a 'Subscription' every 4 weeks, (my monthly statement goes 27th round) so they charged my CC on the 29th, then shipped on the 30th (my previous order took about 16 to 20 days or more days to arrive/not a prime member/it sat at a mid-way postoffice for 5+ days 😡) anyway....

Amazon Prime Member means nothing anymore! You order a item and it is mostly delayed and you get it around the same time of USPS mailing! I am still waiting on an item that has been sitting near me here in NC for 2 days and still delayed. I talked with a driver, and they told me the process when late night deliveries happen, if it is late they return their truck to the warehouse until the next day, delaying your item arrival. This has occurred many times for me and I am cancelling my Prime membership and ordering from TEMU which has the same junk with better customer service. Just try to talk to a live person at AMAZON, not happening!

Ankit was the last and only honest agent I chatted with. The others told me lies like "we'll give you a full refund for the delay and you can keep the items when they're delivered". This was a deliberate lie, meant to assuage my concern and have me go away. Same trick used many times by the foreign chat agents, and it's happened to me multiple times in the last year. Many delays and problems with carriers and on time deliveries and then lies from agents like "we'll have it picked up by another carrier and promise delivery by the end of today". These are ALWAYS lies. Why do we pay so much for prime and have to put up with this? Please tell Bezos to fix Amazon and spend less time blowing up rockets. I've been asking this for a year.

Amazon has apparently decided to ban me from ordering anything from their site, and they refuse to tell me why. I asked for the specific dates of the alleged violations and exactly what those violations were. This was the response I received. As a result, I can no longer order basic necessities that I regularly purchase through Amazon, including fish food, aquarium supplies, and water filters. Worse yet, I can no longer order copies of my own books that I published through KDP. Because of this, I will be pulling my books from KDP. I will also be sharing this information everywhere I can to show the level of support Amazon provides to a customer who has been using their services for nearly 30 years. If a company is going to take action this severe, the least they can do is explain what happened and provide the customer with an opportunity to address it.

Amazon is not refunding my gift card balance to my credit card. They said they would.

I purchased a Fitbit watch through Amazon in February of this year. It dies unexpectedly last week. Normal usage, I did not abuse it. Screen just went black and l cannot get a reboot. Nor can I get ANY resolution using Google support or fitbit support through google/Amazon. I am being asked to send pictures of said watch, but they have not provided a correct email address to do so. I have called several times and just continue to get shuffled from one support(?) team, laughable, to another. All the pictures I have sent; front and back of watch, (service tag number on the paper that I took a picture of the watch included), the charging cradle, and the power strip that it was plugged into.

The UPS drop off store mixed up a return of two items. Amazon says this is not an error by the third-party and so one company has one item and Amazon has the other and they refused to provide a refund while they get to keep the item. Seems they should not be able to benefit from one of their vendors' errors.

Ordered an air fryer on 5/22. Paid in full, never received. They keep saying "order delayed". Customer service was no help at all. Very disappointed.

Watch your charges!!! Amazon has been billing me for years on an account that I never opened. Yes, I should have noticed before now. When I called them they admit up front that in fact they have been billing me for a Prime account with no purchases for years. The phone number affiliated with that account isn't even my phone number. They accept no responsibility at all. After speaking with my bank the recommendation is to cancel my credit card so they cannot bill me further. Which I have done in the past when the same issue arose. In trying to resolve the problem there is a lot of gaslighting and passing the buck. I must have spoken to six people. None from the US of course.

I spent thousands of dollars on Kindle devices and books, and I’m extremely frustrated that I’ve effectively lost access to purchases on a device that still works. It feels unfair to discontinue support in a way that leaves customers without reasonable access to content they bought in good faith. Companies should provide clearer long-term support policies and better solutions for customers with older devices. Based on this experience, I will encourage others to boycott Amazon.

We have been Prime members for 10 years running. What used to be an excellent delivery shipping and customer service venue has COMPLETELY GONE DOWN THE TOILET! From errant deliveries to other addresses and repeatedly terrible packing from their lackey employed shipping dept, with items thrown into a box with no paper to buffer their rough handling by their delivery drivers to customer service reps that have thick accents and are difficult if not impossible understand. Amazon just doesn't seem to care about their customers' satisfaction. Sad to see another company slip through the cracks and will be looking for a change to a different service post haste..

I received my package and brought it into my home to open it. After opening the package I noticed something was moving in the box and inside the box. Little bugs approximately 20-30 of them inside and on the outside of the box. WTF?!? I did not order a bug infestation to my home!

I am very disappointed and frustrated with the pathetic service provided by Amazon and its authorized installation partner, Spark Services. I ordered a Lloyd Split AC 1.0 TR Inverter 3 Star from Amazon, which was delivered on 16th May 2026. The installation appointment was officially scheduled for 21st May 2026, but even after several days, the AC has still not been installed. Without my consent, confirmation, or even a basic courtesy call, the installation slot was arbitrarily rescheduled to 25th May 2026. This clearly shows complete negligence, poor coordination, and zero respect for customers’ time and money.

Amazon used to be much more reliable. Recently, I’ve noticed a pattern where orders with different delivery dates are intentionally grouped into the latest date, ignoring the faster delivery options selected by the customer. Even worse, when deliveries are delayed, customer service often says their system “does not allow” cancellations, forcing customers to wait for the package, return it, and then wait again for refunds. The entire process can take 10–15 days with multiple calls and complaints. Very disappointing experience lately with deliveries, cancellations, and refunds.

Amazon heavily promotes expandable storage for the Amazon Kids tablet and recommends purchasing an SD card, leading parents to reasonably believe it will expand storage for children’s apps and games. After purchasing both the tablet and SD card, I discovered that many apps and games still cannot be moved to the SD card, making the internal storage fill up quickly anyway.

Amazon.com, does not allow for a lot of selection delivery times. I had to select an inconvenient time.

Amazon is way overpriced (example Aless 2500w Handheld High-Temperature Pressurized Steam Cleaner, 6 Adjustable Speeds & 4.5 Bar High-Pressure Steam with Brush Heads for Kitchen, Bathroom, Car and Floor (White)). They want $112.99 at Walmart. Same thing. Amazon is selling it for $112.99. At Walmart and I bought it today (5/19/2036) for $39.99 with free shipping. Goodbye Amazon forever. You got too greedy!!!!

Why when I return of a defective item, I choose to return my funds to the original payment method. It never does; they only give me a credit. I have to pay bill at synchrony bank, being disabled, on a limited income I find paying for a defective product. Time to just close my account, as they are greedy.

Why is Amazon.co.uk suspending sellers' accounts without saying any reason and not paying their funds? I am selling on Amazon.co.uk, in fact I was selling. My account was verified on 23 September 2025. But on 4 November 2025 I got a message saying that my information could not be verified. But there was no even smallest change in my account and business details. I asked them which document could not be verified, just tell me that so I can fix the problem and resend the document but I can't get any reply. Also I have funds in my balance which is totally legal, I made it by selling products with the permission of Amazon.co.uk on 23 September 2025 but they are withholding my funds for 7 months.

Amazon’s new thing is making you wait 14 to 30 days to get a refund. They should put Amazon out of business if it ain’t prime or deliveries that you’re getting ripped off now, it’s when they have to refund your money back, and if you send something back, I suggest you take pictures of your product. This way, they can’t try to lie and say the product was damaged. I always take pictures of it before I send it back last time, I had to have my bank go in there and take my money from them because they thought they were gonna make me wait 30 days I had a customer service. Send me an email telling me she was going to make me wait 30 days for my refund.

I am beyond disgusted with how Amazon treats its paying Prime members. I recently discovered that even though I pay for a Prime subscription, I am being charged MORE for the same items than non-Prime users. To make it even worse, my delivery estimate was set for 5 days, while a regular account was offered next-day delivery for the exact same product.

Terrible customer service. They seldom meet promised delivery dates and too often ship the wrong product. I ordered a radio and ended up receiving someone's neck relaxing device. You are far better off ordering products from the manufacturer or a reputable dealer.

Awesome for Amazon because I love getting packages from Amazon and other retailers

Updated on 07/01/2026: This is an update concerning Amazon grocery delivery written 13 MAY 2026. I must lower my rating from TWO stars to ONE star. Delivery is somewhat better. I still occasionally need to guide driver in. There is increased disappointment with perishables. Ice cream arrives melted. Melted in different STATES. It is never FROZEN. My most recent ice cream order was in the melted state of liquid. Literally it was POURABLE. I tasted it and It was lukewarm. Seal was intact. When peeling off the seal it sloshed out and over the container a bit. Disgusted, I was. I placed in freezer. I realize when it refreezes it will completely ruin its structure. This morning it was with large ice crystals. I complained virtually and received a refund immediately.

I spoke to 7 (seven) "customer support" reps. The issue was a plant stand with not enough screws to complete assembly. BTW - the company never responded to me. AWFUL Amazon support would be an IMPROVEMENT! It all started with Pammi who lied when she told me she'd give me a partial refund for the trouble. I decided to follow up on that. Patricia Ann told me no such refund was ever issued. She transferred me to Shilpa who did nothing but transfer me to Sandip, who transferred me to Shaikn, who transferred me to Nasrin who finally transferred me to a manager Shamshuddin. As I was transferred from one to another, each person just ghosted away. AWFUL SERVICE. He only offered me a free UPS pickup.

I've bought from Amazon and will never ever buy from Amazon again. Their prices are outrageous compared to Walmart.com and even eBay. Amazon will do almost anything to get you to buy from them. They do not take PayPal because this way they get your card info and charge you just for doing business with them, and you will never see that money again. The red flag is that the PayPal people, take my word, please!

Ordered filters to be delivered on May 7th, and are shipped from Uxbridge, MA which is seven (7) hours away from my house. Amazon states, "Your package departed late from our UXBRIDGE, MA facility due to an unexpected issue. We’re getting it back on track and have adjusted your delivery estimate." Seven must be the magical number because the package now will be delivered seven days late, maybe. Hard to believe it takes seven days to go seven hours; it is like the truck is going one (1) hour per day to be delivered.

I bought two Amazon fire TVs. I’ve had them for almost 2 years. A few weeks ago my four-year-old grandson downloaded a very expensive video game unbeknownst to me. The fact that a child who cannot read, could so easily access my debit card through prime and download a subscription video game to me is unacceptable. He should’ve had to have gone through two or three different links to be successful. He didn’t. They started taking $20 out of my bank account every week. That’s how I found out that my grandson did that.

Amazon.com recently opened their own delivery service in Montrose Colorado. I live about 40 miles from Montrose, so I am serviced by that facility. It is the most unreliable delivery service I have ever encountered. Often my deliveries will arrive at the delivery center and sit there for 1 to 2 days. I have had orders that show they were out for delivery but instead of being delivered they are sent back to the delivery facility in Montrose. I would not recommend Amazon delivery to any business.

I am giving you extra star for good customer service. Whenever I've had a problem your customer service has been excellent. However, with only 30% or less of your products made outside of China and challenges finding country of origin information, I cannot provide a good review. I would like to see more products made outside of China, particularly from democratic countries. China has openly stated a goal to defeat USA, why are you supporting them? At very least make country of origin mandatory and easily found so those of us who prefer not to support hostile adversaries.

I used to rely on Amazon for fast, dependable shipping, but that’s no longer the case. Many products advertise next-day delivery, yet after placing the order, the delivery date changes. The return process has also changed, and in some cases they only offer a gift credit instead of a refund. On top of that, many deliveries now arrive late in the evening, around 6–7 pm.

Amazon sucks. All they want is your money and if you have a problem, try getting ahold of them. It's a joke. I have tried for an hour to find the chat option that they claim to have but never found it. So pissed right now. All I want is the one missing part so I don't have to return my item in their box that came damaged and that's why my part is missing, going to look into other shopping sites!!!!

Unreliable delivery and billing that reflects the loss when your Prime Membership does not work and you have to wait for your "supposed" delivery window that turns out to be whatever is convenient for the driver or Amazon. Consistent lying to get the customer to keep believing that Amazon is your best option. This company runs off of pure advertising that lets the customer know that Amazon is "only thinking of customers' best interest and satisfaction". They spend a lot of money to make you think they are the greatest thing since sliced bread, and all the time they have their hands in your pocket and lie to you.

Unfortunately, Amazon doesn’t care if the products from China they sell are horribly defective. Constant problems from a country hell-bent on destroying America. No longer purchase anything from this company, as the root of all evil, money is their only goal.

Made an Amazon order. Payment method declined. Amazon cancelled order. I ordered item a 2nd time payment went through fine. At same time I placed another order using same payment method. Payment method declined. Called bank at Amazon's suggestion. They show no payments declined. Amazon's payment system is broken. I finally got s customer service rep who gave me totally conflicting info. I asked for a credit for my wasted time. She unable to help with credit. From now on I'll stick with Walmart.com. They seem to have a much better system than Amazon.

Amazon does not care about their customers. Long time customer and received a $20 gift card but cannot use because they state my account is dormant and they want a back up payment method (my credit card info) to complete the transaction. I asked where is this in writing or disclosed on their website and I was told it is not a written policy it just is and that only Amazon employees know the policy. How is this legal? How is the consumer supposed to know about this policy if it is not disclosed to the public? For me they can choke on the $20 and I don't have to tell that bald headed Bezos what he can do with the card. If you do not comply they keep the gift card money. Multiply me by millions of customers and you can see that Amazon has quite the crooked operation working for them. What a ripoff. Never again will I do business with these degenerates! Buyer beware!

So Over the years I have used Amazon for a number of things, and over the years their customer service has proven to be the most incompetent group of customer service agents I have ever dealt with. I have lost entire years worth of pictures, music and subscriptions because Amazon's lack of competence. My most recent dealing with them was in regards to me needing to add an email to my account, but not being able to because their system kept telling me my password was wrong.

On April 16, 2026, I signed up for what was presented as a 1-week Prime membership promotion for $1.99. However, on that same day, I was charged $15.89 for a full month of membership extending through May 16, 2026. When I contacted customer service, I was informed that there was no such promotion and that I had signed up for a full monthly membership. This does not align with what was displayed at the time of signup. If the promotion was shown and accepted, it is not reasonable to shift responsibility to the customer. I requested a refund for the difference or a full reversal of the charge, but request was denied. Not renewing membership, I'm done!

I order a Recliner Sofa on 3/14/2026 and selected plan 12 months @ 0%. I received my bill from Chase, and the total amount was on it to paid by 5/10/2026 or there would be interest from Chase @25.74%. I called Chase and they told me that the payment plans were set up at the time of the order at Amazon. So, I called Amazon and got the run around that it was Chase's problem, then it was a third-party seller's and then it was my problem for not ordering it correctly. Talk to a man first. He said return it back and then reorder it again and select make a payment. My question is how stupid can you be. It would cost Amazon to return it and again it would cost them to send it out again. He transferred me to a lady that could barely speak English. She said there was no way of fixing the problem other than sending it back. We ask to speak to the person above her. She said they didn't answer phone.

You Coffee Mocha did not send back my package, which was delivered to you Feb 20, 2026!!!! You refunded package send to you on Feb 14, 2026. How many times I have to repeat myself, can you read? To Whom It May Concern, I am writing to formally request a manual review and processing of an outstanding refund for a recent return. During a previous support interaction, an Amazon representative inadvertently issued an identical return label containing the same tracking number for two entirely separate transactions. Please review the established timeline and details below:

I have been a loyal customer since 2014. The services I pay for have gotten considerably worse. I have used the services less as a result of poor services. There is obviously no oversight with products and quality. The deliveries make it sometimes and are frequently delivered at the wrong address. The streaming service is just as bad. Constantly raising prices but nothing of any quality on the channels. Often airing movies from years past because current entertainment is few and far between. I enjoyed it more when things weren't so murky.

Negatives first, hence the 1 star review. A few years back, Amazon was on time or early. That is how they sold the USA, free 2 day Prime delivery. Then Covid hit, and they were hit and miss, I slightly understood that. But the last 1.5 -2 years, they have been late more than on time. The worst part is that it says Arriving Today, but it never shows. Then around 11 or midnight, it will update from its lies and say, Now arriving tomorrow. Then tomorrow hits and it says, Arriving Today, then at midnight, Now arriving tomorrow. That has been happening often, I am getting tired of it. Today, it happened AGAIN!. So this review. Says out for delivery, HA, but it is not. It is almost 10 PM and the tracking page button that says out for delivery is not checked. This is an outdoor light fixture that clearly says Prime one day, order within the next 5 hours, and it is shipped/sold by Amazon.

Be warned. Amazon does not pay attention to delivery instructions. I have instructions on my account that I cannot receive packages from USPS at my address, so please do not offload. They offloaded several times, and several times I have had a very difficult time getting customer service to understand that I cannot get into my box where it was put after being told I don't know how many times that I cannot receive items at this address. Now they are insisting that I return the item. This is the second time I will never see a refund.

Amazon has gone downhill and fast. Lately our items have been delivered to incorrect addresses. The products claim a certain delivery date but after you place the order, you are given a later date. Our last return was scheduled 15 miles away. The chat suggested I call customer service and that they can offer a free return at a local UPS. I went through the website for over 10 minutes without being able to find a phone number. The site continued to tell me to return the item 15 miles away. I wasted almost a half hour just to return an item.

Amazon is terrible! I wish I could pick NO STARS… I was a frequent user for several years. Then, suddenly, somehow my account email gets changed to an email that is not mine. Their customer service can only escalate. I get an email that there is no suspicious activity found. Because my account got recreated with my phone number. Yet my Prime membership is wiped out, my order history is gone, my Kindle library that I spent money on books is empty. Every time I call customer service... same answer, it is escalated. Just wait 24 hours. Skip Amazon and buy directly from retail sites or drive to the store!

Amazon will add Amazon ultra if you are not paying close attention or you go through the prompts too fast. They force you to to cancel it after you are automatically billed. This seems to be a way to scam you into a service that you don’t want.

Went on Amazon to find myself a new laptop because my HOPEFULLY soon to be replaced laptop struggles to even play YouTube without buffering. Did so and as I go to pay, it got cancelled. Not once, not twice but THRICE. Proceeded to check Gmail later because, it was already nearing time for me to head to work. After returning home, I try to order it a fourth time (take a guess on if it was cancelled or not :) ), I got on to Gmail just to check if I had gotten any notifications about said annoyance.

The ease of having everything delivered to my doorstep, no-questions-asked return policy, and competent and responsive customer service via chat for the very few cases something was not right, is a fantastic enablement for all who are not able to shop in person. I particularly like the option to buy refurbished or returned for slightly reduced price.

No dependability left with Amazon, in last 3 months seems a problem with every order. Lost orders, unreliable tracking, drivers coding as delivered but not delivering, no complaint resolution process, unable to actually speak to a customer service rep, the 'chat' option only takes you to some 3rd world facility who have no understanding of what they are doing and cannot respond back in a understandable English language. Will not renew my Prime membership when it expires. Had 3 orders scheduled for yesterday, every order had a problem, and none were delivered, appear lost, but now have to wait another week to claim a refund... Pathetic service, will look for other better online options.

Like any large platform, Amazon has its occasional issues and small mistakes, but overall the experience is reliable and convenient. Most orders arrive on time, returns are usually simple, and customer service generally resolves problems without too much hassle.

I purchased boots yesterday and then called CS right away to tell them UPS won't deliver here. I asked that my purchase be cancelled if they can't guarantee another shipper than UPS. This morning I check and a UPS tracking # was issued. I called CS again and told them to cancel and my request was declined, stating UPS has the package, BS. I had to talk to a supervisor and ask again about stopping the shipment and cancel. I need boots and the refund to purchase them. I think I will skip Amazon, their reviews are not impressing me.

Watch if you buy digital orders from Amazon. I got charged twice for a digital order for a game and never received my totems. Then started looking back on my orders that I had received and 3 different times I was charged twice plus their fee for each order of almost $4.00. I emailed them and they said they could find no discriminate on my orders. No way to call or chat on their site anymore. So bye bye Amazon. Everything is so expensive right now anyway. I can't afford to give almost $50.00 after all the tax and fees for nothing. Plus the other 3 times I was double charged. Their Customer Service Site is ridiculous. Just takes you back and forth from site to site. No real help!!

I have used Amazon for years. The best thing is that you can get anything relatively quickly. However, I have been charged for prime 2x in the past which I never requested. I recently was placing an order and my screen blinked and it submitted my order without my submission. I am disabled and a lot of local businesses that used to serve as return centers are no longer doing so. I wound up trying to finish my order and received 2 of some things I only ordered once. I talked to customer service and they told me to keep or donate the extras since they weren’t super expensive. I noticed no refund and even though I had a copy of the initial email saying so, they actually told me it was too late for a refund.

I wish I could give zero stars. I have a large delivery box on my porch yet the drivers CONTINUE to THROW my packages from feet away onto a wet porch in the POURING RAIN!!!! The package is soaked, and the merchandise inside is ruined!!!! THEY DON'T CARE!!!!

The one time I had a bad delivery experience with Amazon Prime, they simply don't want to hear it. As Amazon is making it so cumbersome to tell them about a problem so they can address it - here it is, for the manufacturer and other buyers to know. I ordered a 12-pack of Hill's Science Diet dogfood cans, together with other items, which arrived poorly packed. The shipping carton is cracked open on the side, and seven out of 12 dogfood cans are dented. Suffices to say, I won't be using Amazon Prime for that particular article again.

Thanks for the heads up on stopping returns at Kohl's and Whole Foods. No email, no text, nothing on the website.

It doesn't matter if I order something to deliver to myself or if I need it to be delivered to my sister in North Carolina. It's never on time and I repeat never.

My husband ordered a new router from Amazon. He was tracking the truck and received a notification that the package was at the front door. When he retrieved it, the package was not ours, but a neighbor's. He grabbed the package to take it over to that neighbor hoping our package was at their door. Another neighbor saw the incident and pointed out the truck which was a private vehicle, we can only refer to as "a beater". My husband caught the driver's attention. He did have an Amazon vest on. He spoke no English and was using a translation program on his phone to communicate. We might not ever got our package had my husband not insisted that his package was on that truck. After showing the driver the notification the driver finally conceded and we got our package. How is someone who doesn't speak English get a job delivering packages? Why is Amazon hiring people to perform this function when they can't even read street signs?

I requested a refund for a mattress that was too soft and didn't fully inflate and it was to be issued to my credit card however Amazon processed it as a gift card in credit instead. This was not a small ticket item and I was expecting my credit card balance to be reduced. They won't fix the credit error of course keeping their bottom line intact. This is fraud and deceit to their valued customers and I'm a Prime Member. I've spoken with four people to get this corrected - one rep hung up and didn't call back. Dan accused me of being confused and used an example of shooting a gun stating that "if you pull the trigger the bullet is going to fire". I don't understand why he had to make a statement about violence. I'm going to have to re-think my prime membership with this type of treatment and mentality.

I love Amazon! I get what I need, at a good price, with good service, and fast delivery!

I order my dogs their food from Amazon due to the stores not carrying the items. When I place my order and it says it will be delivered the same day or the next day in the early morning I will normally choose these options thus why I pay for Prime. Over the last few months the order does not arrive when it says it should or it's somehow has been lost or it's out for delivery but does not show up until the next day. Why do I pay for Prime when I can not get my orders when they say they will be delivered, it's getting real old.

Shows me it isn’t the big hype that Amazon is making it out to be. It is also always important to price check. I have found that yes Amazon is very convenient but it doesn’t always have the best prices. You must check around. Coupons are good and I must think if I’m really going to use the product just because it’s a good buy.

I have lost so many items with Amazon due to drivers not knowing where to deliver the package. I have a small business with very clear road frontage, a 6' x 8' sign in front of my business and another 8' x 10' sign on the building itself and still the drivers will deliver to some house down the road. I have called many times to explain their GPS system is wrong (on a major Highway). Amazon need to train their drivers how to read physical addresses. Every complain I made was an "Item Delivered" reply. I have no problem with UPS, Fedex, and USPS.

I'm disappointed at Amazon.com. Last year I ordered a watch and they mailed me the package empty. This year I bought a Sony bluetooth. It was damaged. I returned it the next day at Staples. It's going on a month. I didn't get my refund. They're giving me a hard time. If you request it on Amazon gift card they return your money fast. I'm gonna cancel my membership and join eBay.

Wide selections of items however terrible customer service and delivery services. Amazon uses different carriers and they don’t own up to issues created by the different carriers upon delivery. Amazon is not forthcoming or transparent of which carrier will deliver the item prior to purchasing. I’ve had packages stolen due to this. When I call customer service, they make we wait days for it to “show up” although I know it is a stolen package issue. When I ask to speak to a supervisor or manager, I am given the run around, customer service rep gives attitude, and I am placed on hold for a long time in their hopes that I get tired and hang up. Basically manager/supervisor refuses to take call and assist resolving the issue. So requesting a refund is very difficult although I am the concerned customer.

I was a faithful Amazon customer but yesterday that changed everything. My box my thrown on my porch every item but burst open but there were drinks in box. Customer service does not make it easy to send pictures and discuss it.

Amazon has made me want to go out and shop for myself again. Constantly delivered to wrong addresses, in spite of my reporting it in Amazon's customer feedback. The constant delays are very inconvenient as I have to go out and shop for the item because what I ordered from Amazon won't make it by the promised date. I pay for the service but I'm pushed to the back of the line for delivery time and again, then I have to scour my neighborhood looking for packages, and deliver my neighbor's packages to them! Amazon does not care since they are getting worse, not better with the feedback they receive.

I would never use Amazon ever again. It's a scam. They sell products that are damaged and then they don't want to give a refund. Every product you buy is damage except for medicine nothing good comes out of this company. Customer service don't even know how to talk English. If you're an American based company you should have Americans working for you.

I am writing this review to share a very concerning experience I’ve had since activating this device on March 6. From the moment I started using it, I began noticing unusual and alarming activity that made me believe the phone may be compromised from within or running unauthorized background processes. Shortly after activation, several of my online accounts were targeted for access attempts, including my email, Facebook, Instagram, and most recently my WhatsApp. I began receiving security alerts and login attempt notifications that I had never experienced before. It felt as if someone had access to my device activity or was monitoring information saved on the phone.

I added to my order to receive it earlier. However, now it says 4 more hours. We will see if it even comes then. It is deceiving. I will not order extra items again since you apparently are not going to fulfill your part.

I had a recent food product purchase. The item delivered was different than what I ordered. I knew there could be no return because of food products but went to a chat experience and was immediately refunded. So satisfied with Customer Service. I'm a happy shopper.

Why can't Amazon hire people who speak clear English? I spent 10 minutes on the phone arguing with someone who claimed that she understood me but I could not understand. She refused to give me someone who spoke without a heavy accent. With all of the money that Amazon makes off of customers why can't they hire people who speak clear English?

An Amazon delivery driver caused damage to the garage at the property during a delivery. The driver struck the garage door while on the premises, resulting in visible damage to the door and surrounding structure. The damage occurred during the course of completing an Amazon delivery. The delivery driver got out to see the damage and did not attempt to inform anyone.

There appears to be a new wrinkle in how Amazon is trying to speed up its shipping -- more slipshod work in the warehouse. Lately I have received several items sent with only a shipping label slapped onto the outside of the manufacturer's package - such as thin poster-weight cardboard that contains toys or flimsy clear plastic storage bags that hold craft supplies! There isn't always the option to choose 'Amazon packaging' for shipping, and even when you do, it feels like a gamble as to whether or not warehouse staff will honor that request. I'd complained a couple of times recently about that happening and agents did offer 'courtesy promos,' but the kinds of items that courtesy can be applied to appears limited.

Amazon.com has deteriorated over the past decade from one of the best customer service representative experiences to one of the WORST. I have been waiting for a refund for an item that I ordered two different times (arrived broken both times) and it has been a month now, with the item on my Amazon orders page as "pending." I tried to get customer service via chat from the Amazon site, but it is purposefully obfuscated to the point where you cannot get to chat without a great deal of difficulty.

Just placed my last order with amazon. I will be waiting 6 months now for simple items. In the past they have charged a closed bank account, incurring fines on my part which I had to pay. The delivery dates are wrong. I receive packages with absolutely no merchandise in them! 2 gift cards I got totally screwed over because they couldn't find the identifying information, that's literally one hundred dollars lost. They've gone totally downhill and I'm totally done with them.

I have been buying from Amazon for years now. I recently received a collection letter from TRS Recovery Services for an item they claim "I didn't pay for". Last I knew Amazon mandated payments to release items purchase. So now I'm trying to fight this claim as everything on my end and amazon's shows being paid. Amazon has been no help even though the one lady I spoke to says on her end it says "amazon system successfully paid". I have sent all proof to TRS and now I get another letter with a fee. This is absolute bull. Like get your stuff together and help out when a customer needs help. Obviously you sent my info to the collection agent but can't release it. One very unhappy customer.

I have been a loyal Amazon customer for 12 years and a professional artist who relies on this platform. My experience has recently turned into a nightmare due to Amazon Egypt’s administrative negligence and reliance on automated bots over human reasoning. In October 2025, I formally contested a warehouse error and provided clear photographic evidence. Amazon failed to respond to my appeal for 6 months. Now, in 2026, they are using that same unresolved case—compounded by returns caused by them sending incorrect items—to block my account.

I am disabled so I can't run through the neighborhood looking for packages. Delivered tubes of tomato paste to the wrong place. Neighbor found package in back lot torn open, tubes damage with leakage of contents. No replacement or reimbursement given. Returned a small camp grill through UPS, I have the receipt. Amazon claims they never got it and refused a refund. On a previous return, they claimed I returned the wrong filter. You cannot return a wrong item through Kohl's because they scan everything to make sure each item has the right Amazon return label. They were contacted about this and continue to put the blame on me. They claim the case is closed because it was my error. Their people are causing the problems and accusing customers of lying.

I recently placed an Amazon order which I have many, many times. I placed the order on February 23rd. My due date for receiving my items is March 31st. To this date, it has not even been cold. Let alone shipped.

I haven’t used Amazon much at all over the past couple of years due to the way payments are stored and utilized. I had prime - all of it for a while. Shared with staff and kids. So much accidentally got charged to my card. It’s easy to do and is too long to get into here but it happens to people all the time due to the platform setup. No changes since so still shop there maybe 1-2 times a year but use other venues for my needs, finding products to be the same in quality or superior through even Walmart. I still have to put my card in and delete it every time I do buy something on Amazon, given one of the few people on my old business account still uses the username and password. It’s not a safe way to do things. Walmart is faster and easier - and just about anywhere is more secure with how they process payments. Sad to see no problem solving on their end with this.

Been buying via Amazon for years. This past year they have been making many errors. Today, I received an order and it was doubled. I checked my order and it stated one pouch of rabbit food and I got two. When I attempted to send one packet back they said fine but they would not refund me because I ordered two. Here is my order. It says Pack of 1. Online customer service person named Karan told me I used profanity as I spelled his or her name as Karen. Garbage service and not an ounce of respect for the customer. Details: Oxbow Essentials Rabbit Food, Adult... Size: 5 pound (Pack of 1). $9.39.

My use of Amazon has been extensively. Gradually their services overall have deescalated over the past years and especially most recently years to date. Inconsistent quality of products, ghost delivery promises, increases in memberships fees and difficulties reaching the customer service departments. Often at the last minutes products of various sorts are delayed and then cancelled and inability to actually cancel when delayed, is not possible. Unacceptable increased processes with far less quality and consistently over all reassurances has been unexplained problems!

Amazon.com used to be good. Fast, especially for Prime members. Easy to deal with returns. Trustworthy. Now, longer delivery time, lots of mistakes with orders, not delivered orders, long wait to chat with the customer service. I had delivered wrong items twice in a roll, one of the item was noticeable a returned used item with no tags. As a customer I had to pay the price for Amazon mistakes losing my time to go and return these wrong items. Then to wait more days for the replacement. Amazon lost me as a customer.

I'm curious: why don't the owners and managers read reviews of their company? How can they stay in business with such a low rating? All I can do now is cancel orders, but the most interesting thing is, for example, delivery was supposed to be today, but the item hasn't even shipped. I try to cancel, but they won't let me because the item is being prepared for shipment, even though it should have been delivered today. Cool! Not to mention the fact that next-day delivery is issue now, and that used to be no problem—I'm a Prime member. What am I paying for? What I order today (Tuesday) won't be delivered until Friday, and that's not guaranteed. Orders from eBay are now arriving faster from USPS than from Amazon. I'm used to ordering from Amazon, but if this continues, it becomes pointless, since Amazon's delivery speed is now equal to that of any other site.

Too bad, Amazon used to lead the industry with on-time delivery. And now, they aren't even good at lying anymore. In the past 3 years, their on-date delivery is now about 30%!!??? I placed an order yesterday for a delivery in NW Arkansas between 7:45 AM to 11AM. Of course, they failed. Then, it will deliver before 6PM today. Their excuse, it didn't leave Tulsa until later. Problem was, it came direct from the Lowell warehouse. And now, it will deliver by 6:00 PM tomorrow. Currently, for past 3 years, they are running LESS than 50% on-time which is despicable. The worst part is, if you pay an extra $2.99, you get early next day. Only, that on-time performance is even worse??? It's just getting worse, order by order.... And it will continue... The USA needs a new Amazon, one that keeps it commitments...

Bigger frauds than Google. So Amazon can ship things to you via USPS, but won't let you return through USPS even though their terms and conditions say they do, bunch of liars. I'm pretty well done and over amazon.

Is the worst the customer service rep can barely speak English. Was billed for an MGM Service I never order and it's not the first time IPIX has done this. I was told multiple times that I would get a full refund and didn't. I only received half my money for something I never order. I call three days in a row and heard something different each time. What made things worst they cancel my entire service when I ask for only ads to be cancel. The service department used to be top notch. Not any longer further thing to it.

I place an order with Amazon then realized that what I ordered would not work so I tried to cancel delivery. Well, I get a note from Amazon customer service (CS) that I could refuse the package so I place three signs on my door indicating my refusal. I met the driver at the door and told him that I refuse delivery. I went in the house and he tossed the package on my bench, took a picture and ran to his truck, then sped away. I went after him catching up with him on the next block and gave him the package. I called CS and related the incident. Well, two days later I find the package on my bench once again.

Hello Amazon, it's me, your customer, or should I say the number on Jeff Bezos quarterly's. I see that same-day, next-day, and other such claims about shipping are being falsely advertised. I have ordered several packages, all of which have been late. Why pay for Amazon Prime when you can't even do the one thing you are supposed to be good at. I'm never shopping with Amazon again, and I will be telling everyone I know to go somewhere else, like Temu or Vevor. Screw Amazon, and screw Jeff Bezos! I hope you choke on a peach pit, Jeff!

In sixty years of living I have never encountered a customer service person more abrasive and void of empathy than Mark **. I was trying to resolve an issue with my mother's Kindle and for reasons that are still unclear to me this man was abrasive and refused to listen to what I was saying. I was trying to explain to him what I was seeing on the the screen as I attempted to follow his directions, and because it was not what he expected me to see he began berating me for not listening. I was listening. I followed his directions. I told him what I saw. He responded in a completely inappropriate way. If you can avoid Mark **, do so.

If one gives 3 or less stars on a review, Amazon often doesn't publish that review. I've given a lot of 5 star reviews and they are on the Amazon site in short order. However, the few things I've given 3 star reviews about never get published. With that, how cam one possibly trust the reviews on Amazon?

I ordered Trident gum and McCormick spice on February 12th, 2026. Both products show in stock at the local Amazon warehouse. Amazon is saying that my delivery date is now March 15th, moved up from March 16th.

Amazon always been dependable except for now. Bought an Apple Watch 10 and insurance 12/25... because of cheap wrist band fell off my arm at Chipotle. No one turned it in. Filed with police department as Amazon requested. Amazon only offered 1 Apple insurance policy, which I took. Was told my insurance did not cover watch as I did not have the right one. Only insurance one offered by Amazon Apple. Had watch 21 days after numerous phone calls 6 today told "SOOOO SORRY." Out of $415.16. No more Amazon electronics for me.

I ordered a PENN Squadron III spinning rod on Amazon around 75$ and the package was delayed. Then they said it was refused by the recipient but it never made it to my house so who refused it, NOT ME! And they said it was returned back to sender and they said I will get a refund in 2 days or so. I ordered it over a week ago Feb 3, I still have no fishing rod and no refund. I am seriously thinking about deleting my amazon account and never using them again. I have tried to call customer support but you can't even get help as you only have very few options given to you by a robot voice answering service and no real person to talk to. So I guess I bought a fishing rod for someone else to have so whoever has it enjoy my fishing rod.

Amazon is really falling apart! Their deliveries have a lot to be desired, and now their Echo shows software issues are a real pain. They charge you all this money for Prime when they can't even get things right anymore. I had a package I think went to every state before it finally came back I mean back to Florida. Then right after I cancelled it, it arrived. Their delivery people do not care where they leave your packages, they're never in the place you requested them to put it. Their agents on chat and on the phone hardly know what to do anymore. They're all the time switching you to another person. I guess they don't want to deal with your problem and push it to someone else. I have been getting packages all smashed up or half open and sometimes things are missing. They do not care anymore how things go out or how they're packaged. Well all I can say is CUSTOMERS BEWARE!!!!!!

Amazon messes up again and again. Since before Christmas, my orders have been a mess with lost orders and refunds. My current order Amazon split my order, and 1 item was delivered and the rest of my order currently untrackable. Customer service can't tell me where my order is at but yet tell me it will be delivered. I asked her to explain to me how it's going to be delivered tonight but yet cannot tell me where it's at. I wish there were retail stores like there use to be.

I ordered a product for my mother's 90th Birthday party. As becoming all to common with AMAZON packing there was no filler in the box to prevent the ceramic product from bouncing around in shipment thus it arrived broken. I then spoke by phone to the liars at Amazon and expressed my discontent with the company and my wish to no longer deal with amazon! I requested that the refund go back to my original payment method and the liar who I spoke with assured me that it would and said it could take 3-5 days. Well 5 days has passed and I now see that these crooks have issued a credit on my account in an attempt to hold my money hostage with the company. The customer service is gone and any attempt to reach them by phone is exhausting. I will be reporting this to our state attorney general's office. Stay away from Amazon!

I shop on Amazon pretty often and overall it’s been a positive experience. Most of my orders arrive on time and the return process is usually simple. I like the wide selection and how easy it is to compare products. Once in a while there’s a delay or a small issue with an item. Still, it’s convenient and reliable enough that I keep using it.

I’ve been an Amazon customer for at least 20 years, and for most of that time I’ve been a Prime member. I make frequent purchases—often hundreds of dollars per month—and occasionally place single-item orders over $2,000. However, I have been unable to write any customer product reviews for the past 7–10 years due to what appears to be an error related to Amazon’s interpretation of a past transaction.

On 2/7 I ordered a belt that I needed for work the next day; I use y'all same day service. 2/10 still don't have it. Very disappointed & hurt. I had to miss work because of this. Every time I called to see what's going on no one can help me. I'm done with ordering anything from Amazon or anywhere else. This experience had me crying, I miss my money because I needed my belt to work my job. I had to go out and buy another.

I will no longer purchase with Amazon. There are many places to get better service. They withdraw out of your bank account without authorization and tell you that it is your problem not theirs. LOL. You got some money from me, and you stole it. It was not a prime member ship. It is a problem for me to solve. This is how I solve it. I go to WALMART. They offer all that amazon sells and they get it to you sooner. You do not have to wait 3 weeks for the products you order. They don't know evidently that there are many sites to order product from. Their loss, of a couple of thousand dollars or more a year. So how many more thousands can Amazon afford to lose. Bad management, I guess. Their problem, LOL. I have had enough. This is my experience with this company.

I am very dissatisfied with Amazon. The delivery drivers never placed a package where you asked and this has been going on for years. You call customer service and all they do is apologize and it happens again. I work and when I’m not here I want to know that my package is where I can trust it to be when I get home, but it’s a waste of time because all they do is apologize and do the same thing repeatedly. They change our delivery date and you don’t know it until you look to see what time it’s coming and they moved it to another day. I am a Prime member, I am a prime video member, a Kindle member, an Audible book member, and I order a lot. Amazon does not care about its customers and Customer Service does not care about the customer either. I’ll start shopping with Etsy or Temu or anyone else but Amazon.

Ordered an item showing in stock, selecting 1 day shipping, confirmation email comes in showing 2 weeks to one month out. Contacted customer service multiple times, they stated that 1 day shipping means it spends 1 day in transit to you, but in no way reflects when it will ship or a delivery date. Was offered a free month of prime, a 25 and 30 dollar gift card when I brought up cancellation, and was repeatedly told to cancel the order and buy it elsewhere. The cherry on top was one supervisor ending our conversation mid chat and another telling me not to contact amazon customer service about that order again.

Amazon's customer service and delivery have gone downhill tremendously. The customer service used to be very good, now it seems like they don't listen to you. I have returned a few items, and told the person that I want that refund put back onto the card I used. They put the refund onto an Amazon gift card. Their 2 day delivery for Prime is no longer active either. Now the delivery takes 4-5 days. Amazon has tried holding onto money from an order which I returned. Because of that I reported them to the BBB, then they refunded the money. What has happened to their customer service and delivery?