Amazon.com Reviews

I got a phone call about a $2000 laptop. When I got to talk to someone the first words out of my mouth were, I don't have an order with you, they hung up. I have no order, they have no trace, contacted my bank fraud division. They told me to change my username and password to Amazon. Of coarse, only thing I couldn't get through to a human to do so and the computer is too smart I guess. Not sure if I'll use them again but I'll always now use a gift card to do that crap.

Their customer service strategy must be to be totally incapable of providing any help, frustrating their customers into giving up and stop wasting their time rather than resolving any issues so Jeff Bezos can save some money. I've been hung up on, yelled at by a supervisor, and not helped despite this being my fifth attempt to contact customer support. I will never buy another thing from Amazon again as long as I live.

Horrible. Do not buy college books here. The book never arrived and I needed it for a class. I contacted customer service and they would not replace the book or give me my money back. They called me names and told me it was my fault. They kept transferring me for two hours. Then blamed me because my phone died. If I could give them a zero rating I would.

Negative stars if I could. Well, here we are after years for standing up for this company. To preface, and I don't care if it's tacky, I'm a single dad and a small business owner. I've spent A LOT of money on Amazon keeping my businesses going. But the largest purchase I've made they totally took advantage of me. I paid almost 2400 for a new addition to the business and it was a total mistake. You see, if you pick an item, and clip the coupon, and then have to wait a day to pay they will remove the coupon while also showing you that you only have minutes to place the order or else it will come in later. They got me. I had clipped the coupon that would save my business 220 bucks. That's a lot for a small business who is scaling up.

I purchased a membership to Amazon Prime and now suddenly no items are Prime eligible. I have to scroll down at least 10-15 search results to find Prime eligible items even with the Prime eligible toggle on. Furthermore, I purchased a prime eligible product and am now being asked to pay for return shipping because it is a third party seller. I thought free returns were part of my membership? I thought two day shipping was part of my membership? When did amazon quietly remove all of this, and why is no one else in the US noticing this? I live in NYS and there are almost no prime eligible items able to be shipped to my address. I even searched amazon brand items and can't find prime eligible items. The subscription has become a scam.

Amazon is getting worse each day. I bought many products from them. They broke or I was not satisfied with the outcome so I returned within the time frame. Guess what? An Amazon "specialist" emailed me complaining about it. WTH? I don't appreciate it at all. He didn't even read the reason why I returned. Am I supposed to accept the issues with the products I bought? STOP HARASSING ME AMAZON. I wish that.

Twice Amazon has screwed up my orders. I'm a Prime member, supposed to have next day delivery. That's the biggest scam. I call them SCAMAZON. Both orders were delayed by a week, without an explanation. Then they were refusing refunds for up to a month. I had to dispute both charges with credit card company. I've switched to Walmart and eBay. Their customer service is a joke.

Amazon discriminates if you have ebt. They gave me the runaround for 2 hours on their customer service chat with absolutely no resolve. Even though they advertise that ebt sign up and membership are discounted. I was not allowed to sign up. They kept sending links that didn’t work, connecting me to different people that would ask me the same questions again. In the end they cancelled my membership basically because I’m poor. Over the years I have spent thousands with Amazon with no issues but with the inflation I can no Longer afford things that I used to. As a single mom with 2 kids I’m trying to save wherever possible. Amazon makes so much money and it’s disgusting that after all the money that I’ve spent over the years with them now I’m being treated like garbage because I was forced into getting ebt.

I had tried unsuccessfully for two weeks to order Boost Infinite sim cards through Amazon but was always unable to complete my order. Tried multiple times through Amazon's customer service to rectify the problem but they were never able to help. Spent between 2 and 3 hours on the phone with their customer service and then kept being told that they had escalated my problem to the next level and someone would be in touch with me within 24 to 48 hours but no one ever contacted me.

When I began using Amazon, I was excited but now that there is a problem with a recent order, I am realizing what a pain it is to deal with a 3rd party! I ordered one item. I got a message from the seller and they said, "Sorry we are out of stock" and I need to cancel the order. Well, the seller said it was shipped according to Amazon, despite showing them the email from the Seller. Amazon said I need to wait until after the Estimated Delivery Date which is in July. WHY?? Why would I need to wait. I have proof from the Seller they don't have it and they asked me to cancel. Then I tried to reply to the Seller and guess what...they no longer are tied to Amazon, but somehow they are still selling on their site?? Still after 20 minutes of talking to their CS, she hangs up!!

Amazon needs to change its management team. They failed to provide 2-day delivery and keep the money until you call for a refund. The customer service DOES NOT pick up the phone, and you get transferred multiple times by automatic voice. It seems AMAZON DOES ALL DO NOT ASSIST its customers. The representatives argue with you and refuse to call the supervisor. The delivery service is not working because Amazon and the delivery career don't have proper communication.

I purchased an e gift card. It was never sent. I have spent hours on chats and the phone without being able to get a refund. What the hell happened to Amazon customer service? They have been transferring me from one incompetent agent to another. This is ridiculous and unacceptable.

Amazon customer service is poor and pathetic, they did not take any action against the delivery agent, nor was my product delivered to me. I have to order again and again, I boycott Amazon, I don't want anyone to shop on it. I don't recommend to anyone for large amount of shopping. They make us fool.

The Amazon gift card policy is horrible. Currently you can't transfer any kind of gift card balance to another person, not even a spouse or family member. Also, you can't download the balance into your bank account either, zero exceptions, ridiculous! My wife and I both had Amazon Prime accounts before we were married, then just started using her account for Prime, no reason for two. In my account I have a gift card balance that's been there for over a year, and they won't transfer it, and I won't spend it to pay more and have to pay for shipping too, so it will sit forever in my account. One would think Amazon would want that money, and probably millions of other dollars that are being held hostage as well. If Amazon would let people transfer the gift card money to someone else, they would spend it and Amazon would make that money, such a dumb policy!

3 days ago, I ordered a book, promised in 2 days. Today is the 3rd and it's still not here by 930 p.m. Called Amazon, and the automated voice said it would be here by 8 p.m. What a crock--this is not the first time this has happened to me since I have been a "Prime" member". When I called- I talked to an agent in the Philippines. When I asked for a supervisor, the agent stalled and stalled. Finally, I spoke to a Supervisor, who said that she was SORRY. Realy?? Sorry-what do you want me to do? I said, "What can you do?" She said the only thing she could do is refund the cost of the book. Doesn't really compensate me for the $120 yearly fee and the many calls. Future customers BEWARE! Just Saying.

Items seem to be always late. Not a human in sight to talk to, which is by design so they don't have to hear about all the complaints. From now on, looks like I'll be shopping on eBay instead of Amazon.

There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: **) people and one for the international (read: **) sellers. I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of residency, bank and credit card details, business address, description and references, verified phone numbers and email addresses, name of business owners, company representative, nationality, etc…etc…etc… I understand, Amazon is protecting its brand and wants to weed out bogus operations to protect itself and sellers, right?

I am done with Amazon, tired of getting incorrect items, then a hassle, wanting pictures of shoes of wrong color, stale products, cashews, snacks, tired of paying for these items, the economy is bad, so I will buy locally or from other vendors, I just ordered my furnace filters from Filterbuy, I can't go through this anymore, losing too much money, and work so hard for it. They are nasty in customer service, and don't care what they ship or how they ship it, damaged or otherwise.

Amazon is becoming the most scammy company ever!!! I’m so appalled! I recently ordered a clothing steamer that was completely ineffective. It didn’t do a darn thing! I posted a review simply stating that it was ineffective, following all review guidelines, and they rejected it twice! I’ve been calling for an explanation and they are totally ignoring my concerns. Their code of ethics is questionable. I now see how much these reviews are being manipulated. I guess companies are paying them to hide the negative reviews. So unethical it makes me sick.

Over one hour on chat to get authorization on four items needing return. ABSOLUTELY RIDICULOUS!! Would not recommend!! Customer service has become untenable! Definitely a downhill slide over the years!!

I don't know what happened to Amazon. They used to be on time every time. Now, I may not even get my package. They will deliver late, to the wrong address etc, I ordered 2 things on same day the other day. One of these products was supposed to be delivered same day between 2pm-6pm. The only way to get that deal was to spend at least 25 dollars. So, I had to buy something else. The other product was supposed to be next day delivery. Well, the same day delivery was about 3 hours late. And the other product was supposed to be next day.

Amazon used to be great. They had great customer service, they offered great products. However, in the past year (it's May 1, 2024 today) all the wonderful things I used to be able to say about them are gone. Their customer service sucks, the people in the returns department clearly cannot read or scan properly (I have returned multiple items in one shipment a few times this past year and each time I am told by Amazon I didn't return everything). I am not a thief, nor do I keep items I don't want or will use. Amazon is big, but another company with great customer service will be here soon and be a true competitor. Just watch!

If I could have given Zero Stars I would have! It doesn’t matter to Amazon if you’re a Prime Member or not, they don’t care when you get your delivery. I really feel that Amazon needs to be downsized.

Part of this is my fault for not screening my credit card bill. In 2020 I got a email from Amazon giving me a free download of an Audible book, and then every once in a while over the last 4 years. I would get an email saying, you have free audible books to download. Just this month my husband said, what is this audible charge for $16.03. So I started looking into it and called Amazon, they transferred me to an audible representative. I finally spoke to a supervisor who told me that I have been being charged this amount for the last 4 years. I told him that I never signed up for audible, he said that after 30 days of free membership that the start charging you monthly. Nowhere on Amazon or by email did I get notified that I was being charged a monthly charge. Totally fraudulent of Amazon. Hiding these charges from the customer. Totally makes me not trust Amazon anymore.

Wanted a refund and instead of getting my money back they gave it to me like a gift card, WITHOUT my permission. Didn't even give me the option. Might just as well have stolen it. And good luck jumping through a hundred hoops and watching a video to figure out how to contact them. Thieving Pirates.

I write detailed reviews with a lot of heart. Often, lengthy reviews are not accepted by their proof reading jerks. I have never broken one of their rules. My goal is to give my favorite products a better name by showing how they help me. Amazon is playing games.

Amazon has forbidden me from writing any more reviews because they don't like honesty. When a vendor is absolutely terrible, when the product is absolutely terrible, when the book is absolutely terrible they don't want to hear about it. They want you to write reviews full of pussyfooting and Lies in order to accept them. I used to spend tens of thousands of dollars a year On Amazon but I will never spend any more money with them ever. Since none of their reviews can possibly be considered honest, I recommend everybody avoid Amazon and absolutely do not base your purchases on the review process. Their reviews are a complete joke.

I wish it was possible to leave a 0 star review. Worst customer service I ever had. The representative was condescending and unhelpful. He talked down on me and had quite the attitude. My orders were not showing up on my account and have not been shipped, but I was still charged. Will not be ordering again. Beyond disappointed and appalled.

Amazon's customer service and the quality of the service they provide, including product delivery, and customer assistance, getting worse and worse each year. The delivery company never cares to deliver on time with Amazon Prime. Before you can get customer service help, you must go through multiple prompts, which delays everything. When you get to the representative, they cannot assist you and ask you to re-order the item. The supervisor never comes to the phone if you call for them, and they hang up on you. How can it be worse than this? The company is completely a shame in the delivery and customer service industry. They cannot do even good delivery and good customer service.

Pathetic customer service. For a well known brand you would think they would be professional, but they are not. They don't keep any record of customers previous interactions. Instead they make you explain your situation ALL OVER again from the very start and ask you questions, had taken notes on the interaction, they would not have to ask. This is common sense in a retail/customer service business. Must have idiots managing this company. This same things happens every time I have an issue with a new order/return. No one has answers for the issue. On chat, they keep transferring you to another agent. McDonalds, Dollar Tree, and Walmart amongst a billion others have better customer service. A 5 year old could do a better job than these sorry excuse for employees do because their trainer or manager is simply stupid and lazy.

Don't like their return policy of not being able to return something not used, not even opened. Also if they are here every week delivering why can't they pick up a return? I can't even find a customer service number.

A buy that was meant to give joy become a hellish nightmare. I bought a lounge group on Amazon and nothing was as advertised. The sofa was missing a seat cushion and I contacted the seller on Amazon and then the hell started. No help from customer service they promise a lot but then they do nothing. It seems to me that they are more concerned about the seller than about me as customer. I'm sad and feel hopeless

I have been a customer Amazon prime for five years and I order a lot of stuff. I have my debit card on my account that I have used. I recently came into an issue that I would like to share. My debit card was stolen so Amazon account still had the oh one and I kept trying to order a few things, and it kept saying payment revision needed, so I went in and I put my new debit And an updated My payment. Within 10 minutes, my bank account was debited for the amount so I went back to see when my items would be delivered. It was showing that they were canceled, however My checking account was charged for $30.48. It was an authorization. It was an actual debit .. The items that I purchased were not even in shipment stage yet.

Amazon used to be a trusted resource to purchase items and have delivered in a reasonable amount of time. Now, I have had to wait a week plus to get delivery through a third party my seller. Quality control should step up and do what it can to rebuild this brand to what it once was.

I've been using Amazon to purchase things for many years now, but over the past 2 years their service has diminished greatly. Yesterday I tried to order an ebike and they put my account on hold for 48 hours to verify that it's me making the purchase. I won't but anything from Amazon again.

Amazon Prime it's a joke anymore. Will say next day or two day delivery and now it's taking 3 to 4 days. Sometimes item won't even be in stock. Waste of money paying for Prime account. Forced me to start shopping on eBay more. If I'm going to have to wait 3 to 5 days then I might as well get it on eBay at a cheaper price. There has been several times have to send an item back due to the receiving the wrong product.

I was pleased with Amazon Prime in the beginning but now over the past 2 years it seems like they have problems with everything. I ordered some stage clothes I was going to wear in a show I was playing with a band in LA. I selected next day delivery as a Prime member and now it's over 2 weeks later and still no delivery. What really worries me is that I pay my card down to 0 every single month. It's an Amazon-secured card with $1000 limit. The past 2 months I paid my balance off in full as I always do, but these last 2 months they claim that I need to change my payment method because my payment was declined! They took the money off of the card but won't send my items. I find it odd that they only do this with the expensive items. The little 20 and 30 dollar items get delivered but not the ones over 100 dollars. This is no less than stealing.

I placed an order with Amazon on March 24. I received the order on 29 March but the order they sent me had a wrong item and the package. I called back the very next day wanting to return that item. I was told that the item could not be returned but they were going to issue me a refund. I contact them again on April 4. The issue still was not resolved. When I contact them on April 14 I was told none of my information was on my account. I was very disappointed because I went through several representatives, trying to get the right person to help me with my account. I was disconnected. Several times had to call back.

I have Amazon Prime. However, it doesn't matter. Repeatedly I have purchased items from Amazon and they say I will receive it the next day. This rarely happens. There is no point in becoming a Prime member or even buying anything from Amazon.

Amazon preaches about ethics and transparency, especially when it comes to their reviews but little do many realize they actually delete reviews that unfavorable on THEIR products. They do this by using their review policies in their favor. I bought what they claimed were dimmable light bulbs to replace those that burnt out, their light bulbs did NOT dim after installing them, Amazon sent a blanket response, stating they tested the products and it worked as intended, then they removed my negative review. If the bulbs don't dim after I install them, then they don't dim! It's as clear as that!! And Amazon is not allowing the consumer to objectively rate the products based on their use and in doing so falsely rate their products to entice more sales.

Amazon increasingly the last few years, breaks or loses packages in transit while it's still in Amazon's possession, causing them to return it to themselves without ever having attempted delivery and then want you to pay more to re-order because of loss or damage they did in transit i.e. because of their incompetence.

I've been an avid Amazon.com shopper for years, and I can confidently say that their service continues to impress me with every interaction. From lightning-fast delivery to hassle-free returns, Amazon sets the gold standard for customer service.

The issue I encountered is quite simple - Amazon is collecting Import fees on products below the tax Threshold. They claim the product gets free shipping but then they collect a tax, that is not going to be collected by customs, which is higher than the original shipping fee. Once being called upon with the customer service - started a chain of two weeks moving me from one rep to the other which none could help. Until today. 43 min on a call and the supervisor couldn't help and transferred me to wait for an answer from the same department that didn't help twice before. My guess is that they don't want to help/solve this problem, because it makes a nice free profit.

If I could give this company zero stars I would. I purchased two items online, they shipped on February 23rd. I was injured and cannot go to the store or to a place to have the shipping label printed for a few weeks! I called to ask for an extension on the return due to my inability to get out at this moment. They refused! The items are brand new, tags still attached, I have the receipt and they would not even give me a 3 week extension!! I will never purchase another item from them!! This is disgusting customer service and they should be ashamed of themselves!! But in the long run Amazon will have them closed down pretty soon just like all the other stores.

Ordered a dog collar and bag but received hair extension for human being. Contacted CS but she did not know what to do. I asked who is the carrier such as USPS< UPS or FedEx. The CS told just via Amazon. The package was neither envelope nor box, just the Hair extension company's bag. The back side has somebody's address, MA state and it was erased somehow and the front side the shipping label with my address was there and please see the picture, somehow G22.3A Driver AID U80 was attached. Again, I've never ever ordered such hair extension.

I bought this pc 3 weeks ago from Amazon. It's supposed to be an i7 with an rtx 3060. It came in with a i5 I wrote a review and sent it back. Got accused of switching the cpu and denied my refund. They then removed the 831 reviews since November most of which pointing out power issues (they shut down n won't turn back on). I'm now being told by Amazon they will not honor their guarantee and have backed the seller claiming that I switched the cpu. I will be suing the company and looking into a lawsuit against Amazon as well for covering up the third parties' actions. The seller was pro refurbished. The model was from tech magnet and so is their support line. Do not buy from them. Also any suggestions for legal actions. I'm talking to a lawyer but since they deleted the reviews I'm not sure I have much of a case unless we could push for data on the reviews if there's a back up anywhere.

They offer free Prime, then charge you behind your back. I usually keep proof but once was offered 3 months free and thought I kept proof - still looking from nearly a year ago screenshots, but of course they didn’t send an email confirming the offer. Long story short, they charged me 3 months afterwards and denied it was ever free. Interesting since they lie like hell. I never came up with this offer myself. But they act Ike it. They made fake offers Iike this before for free prime, then charged me. I was hung up on me 3 different agents so this is why along with fake Chinese products that aren’t organic, and other fake vitamins from god knows where I’m not going to support them as I have for years, being lied to about the their counterfeit Chinese products that don’t arrive, wasting money spending $$ expensive vitamins that aren’t legitimate and being gaslit and lied to and now hung up upon. You are trash and going downhill. Don’t ever join subscribe - they send you off schedule deliveries, claim it’s an error.

Amazon customer service is of very limited help when the seller of an item is a third party. I have had two separate orders delayed and one completely lost, and never delivered. When I contacted the customer service they seemed ill-informed as to the whereabouts of my order. Again another delayed item I ordered and no help. Use Walmart!

I don't know whether it is just an influence of general world degradation or Amazon became one of the worst services. Every time the delivery comes on weekend, a driver picks up my order in the morning, travels the whole day and returns the order back to the facility very late evening, usually around 10 pm. So, who is responsible for such an idiot? Does s/he know that every customer has the tracking history to read and knows every step of the upcoming delivery? The customer service is still good, but they can do nothing as it is a local issue here in Charlotte area, NC. I just cancelled my membership and will be looking for a better alternative. There are plenty of new companies that need customers and ready to provide an excellent service. Very sad. I was happy with them for 16 years. But the last 2 years were awful and I quit.

The lack of Customer Service exhibited by eBay lead me to switch the majority of my purchases to Amazon. I had ordered a couple of things that I found it necessary to return. I dreaded the process from what I had experienced with Ebay. But to my surprise it was so much easier than I could have imagined. I didn't even have to pack the item. I was instructed to take the item to a UPS store and they would pack and ship the item back Free. It was a piece of cake. There was no big process to go through and no million questions or hours on the phone or message board. I was kept updated on the process and the credit went through without a hitch. I am now a amazon customer for life. It would do Ebay a great amount of good to take lessons from Amazon in Customer service. Amazon gets a A from me. Ebay gets a F minus.

Amazon.com does not appear capable of delivering to a downtown business address. They come at 7am or 10pm when the posted business hours are 8am - 5pm. Once they miss a delivery, they don't even attempt to redeliver for several days. The delivery driver admitted he rarely gets into downtown businesses -- no kidding when you deliver at 7 in the morning or 10 at night! Do yourself a favor and order from a company that is capable of delivering to businesses and understands business hours.

I been customer for long time and even Amanzon "refunded" my money… I have to go through struggle, get charged and fixed charges for APR, lates fees. I am buying NEW products but most of the time I get USED, Refunded, Defective items. Their sellers… most times are not "available" when you want to try some kind of arrangement…. They only email saying that they don’t approve the return.! Amazon…. Doesn’t allow the Sellers BAD REVIEWS, supposedly is "against" their community Agh.!!! I even bought a Used as New…. Twice sends me a DEFECTIVE INOPERANTING squad machine…. This "Charly" bargain me on removing the bad review… and he was going to send me a NEW one, NEVER SEND IT. So I was tricked to remove the review and After I wasn’t allowed to get in this item reviews. This seller is still Active in Amazon. Buying from Amazon, Etsy is not big difference…. Many, Many items are Restocked, Resale and they don’t last more than a Month which is the only "warranty" which this company. I have proof of all this stated here.

I am so sick and tired of Amazon trying to force Amazon Prime down my throat. When they ask you if you want a "free" trial of Amazon Prime and you click no, the page then goes to checkout and guess what is included in your order? You guessed it, they are giving you a "free" trial to Amazon Prime. No easy way out. It's free for 30 days and then it is your responsibility to remember to cancel it. Today was the last straw, I was trying to order some micro SD cards and couldn't get away from Amazon Prime being shoved down my throat. I just got fed up and deleted the order. Hello Ebay, Goodbye Amazon.

I received my item on the day specified by Amazon but I was not given a general time of day the delivery would come in. This causes a problem for me because I have to work during the day and had to inconvenience my Stepfather to stay home all day to meet the delivery driver because a code had to be given to the delivery driver before the item could be dropped off.

When you order an item on Amazon they give you a delivery date at checkout. Then at the end of the day it is supposed to be delivered it is delayed again and now instead of their 24 to 48 hours it is 5 days later.

Issue with mega online retailer Amazon and their refusal to refund me for a camera that I purchased in November 2023. The camera was a Christmas gift for my daughter. Unfortunately, it was defective and had to return it. We followed the Amazon return instructions, taking it to a local UPS store. We have a receipt from the UPS store for the return of the camera to Amazon. Amazon has confirmed they show the item was returned at the UPS location. However, after almost two months I still have not been refunded.

Amazon continues its move towards maximizing profits by doing things like shutting off your account, deleting any and all purchases and records, including book and video purchases if you do not buy something from them for more than 1 year. YES - if you do not buy something from them for 366 days you will lose everything! I just did. Called them and was told there is NOTHING that can be done. So, buying digital content, books, games. Videos and similar, from them is useless unless you plan to buy things every year forever. March 05, 2024

I received an item that I purchased that was clearly a manufacturer’s defect. I called right away and was told to use the QRC code and drop it off at UPS. Then I would get an immediate refund back to my account. I did what I was told - no refund. I called again and was told by another person that now I have to wait until the item reaches their warehouse to get the refund, when asked why, I was not given an explanation. Only that my refund was on hold. A week later the tracking placed the item back at the Amazon warehouse. I called again for my promised refund and now I was told that it would take another 30 days!!!! What is going on!? I am a Prime member, I keep getting promised refunds, now they have their item ($80 by the way) and my money. Now I have a dispute with my credit card company. Do not buy from Amazon. They steal from you.

This is a honest review, we have been buying thousands of dollars from Amazon for many years. For years it was great, in the last 2 years nothing but problems and worst of all is if you try to return some junk non-working Chinese junk they sell you. They tell you a refund will be issue in 30 days, WRONG. If the item you return is over 1,000 dollars good luck. You have to call again and again to get your money and sometimes it can take 2 months. The other option is to file a chargeback. No longer buying from Amazon the way we use to, we buy only if we have no other options, if you shop around they are other retailers that are 100% better. And if you have a return you can take it to the store and get credit the same day. I will no longer recommend this company to anyone. Eventually this company is going belly up in the next 5 years, like many others have. They do not care about the customers or their employees, only care about Profit margins.

Amazon.com provides direct sales via its website for 3rd Party sellers. I purchased an item via Amazon website offered by a 3rd party seller. Amazon billed me directly for purchase. Seller responded days later item was no longer offered. However, Amazon never processed refund of purchase charge. Amazon website does not offer customer access to inquire for items purchased, then cancelled. No icons appear to inquire about refund in a non-refund received issue. Thus, 3rd party is not involved in spite of Amazon billing me for an item not provided by seller. Refund not forthcoming. Buyers should be aware Amazon like so many successful internet retailers share the same business model: For every customer lost, they get 5 new ones so they have no incentive to be an "honest" retailer.

Amazon has, without warning or my actual permission, deleted ALL my reviews. Upon Googling the issue, I have seen dozens of sites where customers are reporting the EXACT SAME problem.

I ordered a product which arrived damaged. When I went to return it, I discovered that not only is the item non-returnable, but I can't even send it back and get a non-damaged replacement. It's impossible to get in touch with customer service, and it seems they have now changed their policy to screw over honest customers who received damaged products. I tried write a review about this on their site to warn other customers not to purchase that product from Amazon because of their new return policy, which makes it so you can't even send it back for a replacement if it arrives damaged. Nope, Amazon just sells you a damaged product, and now you have no recourse whatsoever.

Amazon is carrying a brand in their website from a company called OGC COSMETIC, KERATIN TREATMENT. It does NOT have the keratin FORMALDEHYDE ,but they put this compound called ETHYL ALCOHOL, my hair keeps falling out in clumps, and I know it's this product because I had a full head of thick hair before I used this on my hair. Please research this compound. This is NOT HEALTHY FOR YOUR HAIR. I AM DEFINITELY SORRY I DID NOT.

Most items are not returnable, in the description for many items in Amazon.com not mentioning the items are not returnable, in the future I will not order from Amazon, I have to call amazon cutomer service which not helpful.

I have spent $1000's at Amazon. Over the last 2 Months I have had to go to the UPS Store to pick them up. If I wanted to get in my car and go get the things I want, I would just go buy them. Since UPS is not delivering many of my packages to my home I will just stop ordering from them.

I purchased a box of flameless candles. I paid with my debit card. I had forgot another item so I purchased it just after I paid for the first box of candles. I received a notice from Amazon they were holding my purchases as they deemed my card was suspicious. They wanted personal information from me that I refused to give them. Every explanation was denied by Amazon and my account closed. I have purchased all of my furniture plus other items and this is the treatment I received. They had no right to do this to a faithful customer and my rebuttal was denied. After years of good customer relations. I made my living giving evidence in the courts and I wonder how they would accept this.

I asked for a return on this product after we decided we wanted a smaller one and it wasn't what we were looking for. I was sent a return label to my email. I printed that and took it packed up to UPS store. I was given a receipt. Usually the refund is in my account within a few hours (I always request a gift card rather than a credit back to my original form of payment, because I use Amazon a lot anyway!) My SUV got broken into and everything was stolen including all my paperwork, registration etc...

This is the second time Amazon has rejected my reviews for stating that something was shipped to me broken and me getting it fixed was an absolute hassle. I see other reviews that say this all the time, so I do not understand why this is inconsistent. Amazon does not allow feedback about sellers to be public, which greatly reduces Amazon's credibility. For example, Etsy allows this which helps customers decide who they want to do business with. This matters.

Ordered 2 items, one never showed up. Called CS only to get disconnected twice, then told to complete incident report, then told rep sent me wrong report, then told the date was entered incorrectly. Mind you all info requested on this report they already have on the invoice in my account but they rather inconvenience the customer instead of doing it themselves. The reps are difficult to understand so I had to keep calling until I got someone that could be clearly understood. They were impatient, rushed my calls & had lack of concern for my issue. Each rep told me something different. Took up more than 2 hours out of my day to deal with their faulty process.

For the past few months, Amazon Prime has been charging my personal account for $6.99. I cannot get them to stop it. I have all the information for them to see the charges are coming from my bank account, but they tell me the card number is associated with someone else's account. Now, I have to have my card cancelled and get a new one reissued as they will not stop the charges. This is ridiculous on their part. I will never shop at Amazon again nor will I recommend it to anyone. They don't take fraud seriously, they just give you the run around.

Their streaming service has not been working for a month now and that doesn't seem like it's about to change. I even talked to a rep and she said it'd been out for only a week. SMH. So I reported them to the BBB. I kinda doubt It'll do anything but I'm pissed 'cause I have like $50 worth of movies on there.

This is a plea to Amazon - since you can't contact them directly. Please stop using UPS as a shipper. As a prime member I expect my shipments to be delivered when Amazon states they'll be delivered. USPS is 90% accurate but every time UPS is given my purchase they either give to the USPS to deliver (ridiculous) OR it doesn't come at all because somehow my address is incorrect. PLEASE, PLEASE, PLEASE stop using UPS - they are incompetent.

Called Customer service to try to change my billing (credit card) information. C/S Rep. acted like he was lost and not interested in what I was trying to say. I ended up telling him I want to cancel my account, then he was interested. I will do business with another company. If I could give them a -10 stars that would be too nice.

AMAZON.com is a scam, they take payments without authorization, how are they still in business. This is not okay, I have had to dispute charges, they are horrible. How can they charge cards and then tell you that they will refund in the form of an Amazon gift card, this way they STILL take your money. They need to be stopped!!!!

I am angry, I feel cheated. I bought Soundcore headphones Jan 17, 2024, on Feb 3, 2024 I saw them on sale for $79.99. I was just inquiring about getting the difference; they gave me a real hard time. They pulled that scheme where it is in our "guidelines" they do not price match. You have to search specifically through their site. I explained that a consumer needs to see that in writing visible on their homepage, so consumers know that there is no price matching

I've been having shipping issues with Amazon since last year. Amazon wants customers to update the delivery instructions, but their delivery drivers never read them. They delivered after the business hours stated on the delivery instructions, then they tried delivering again with another driver until they canceled the order after 3 attempts. I have to call them almost every time I place an order, so next day delivery usually takes a week or more. Amazon doesn't seem to have any interest in resolving their shipping issues as I have called multiple times and they still do the same thing over and over. I don't know what to expect from Amazon, I will try Walmart and see how it goes.

Amazon has too many rules on leaving negative feedback. Reviews for the products they sell are not going to be accurate. I tried to cancel a subscription I purchased on Amazon. The only option available was to extend the subscription. I tried to leave negative feedback but it was not allowed. I will not buy any more subscriptions from Amazon. My only option is to dispute the charges when they show up on my credit card statement.

I ordered a Submarine Hoodie to wear to the VFW on 02/03/2024, the product arrived in Phoenix on 02/01/2024. The product will not be delivered to my home in Phoenix until after 3 pm on 02/03/2024. Yes, I am a prime member.

Two years ago I returned to the US and had to go through a process of updating my telephone number in their system because I couldn't receive the text for security to log-in. Now, all of a sudden, their system defaulted back to the old overseas telephone number. Here I am back on hold waiting for customer service to reset everything. Their systems suck! Clearly, the great Amazon has some serious problems. This company is destroying small business. It's time to kill Amazon's stock and drive it under! Join me and refuse to use it. Support small business. Pay a little more. Kill Amazon!!!

I spent 23 hrs. Trying to connect them. No answer. I can return their mistake to ups. Amazon stole from me. They all got paid from Amazon. I don't get paid for Amazon's mistake. Amazon's said I have to use my time, gas and more time to go UPS to get a fraction of what Amazon charged me.

Amazon Prime is nothing but a fraudulent practice. I have had many items purchased in the past and they were good about their 2 day shipping. Now, they can't deliver packages on time and they have a million excuses. Here is one from the agent chat today, "We do our best to ensure that all of our customers' orders go as smoothly as possible. And 1 day or 2 days shipping will starts once the order ships out." Nowhere is this made aware to the customer. This is all after I ordered a dehumidifier that was guaranteed to arrive on Saturday January 27, 2024. Amazon didn't ship it out until 11:50 PM the night before and this was because the item was not in stock, or so that was their excuse, but the item was in stock when I ordered it. Then I was promised by 8 different agents that it would arrive by January 27, 2024.

I've been Prime Member, own Amazon visa card. I recently purchased an item on Amazon. Unfortunately, the delivery was over a week late. I canceled the order for a refund. Due to minor difficulty on Amazon's system, 30+ days to wait on Amazon to get back to me, they never did. I contacted via phone and Chat for over 10+ times as this issue been dragged out for almost 60 days now. I had a lot of patience and put on my best behavior for service team. As you get better service when you're being nice, nobody want to deal with rude customers. But each of the representatives would stated that they already "submitted the concerns" and incident reports to the specialty department. "They'd get back to me in 24-48 hours". But they NEVER did each time, they kept lying to me. For a trillion dollar company like Amazon, I get better service from a brain dead, crackhead in the back alley at 2 AM. Very disappointed. As I had really high praise for Amazon as a business.

Lately I have had a lot of problems with deliveries from Amazon.com. In the beginning we had no issues but lately it has been a hit and miss if they deliver to the front porch. Maybe it depends on the driver's mood. The latest delivery happened yesterday. The instructions say to deliver to the front porch. When the delivery happened, the message was, "Your package was left near the front door or porch." I have a picture of where the package was left in the driveway next to my car on the ground by the garage. The garage is about 75 feet from the front door. I had to walk out there in the rain to retrieve my package. Maybe the driver didn't want to get wet. I would think Amazon would provide rain gear. This is just one event of several incorrect deliveries that I have dealt with Amazon. I might add if the weather is bad or rainy then deliver it on another day if you don't want to get wet. I might add Customer service or Dispatch is no help with this problem.

Amazon debited my account for $1.37, no purchase or service and declined to refund. Amazon Clerk did not want to refund the $1.37 but said I had to get a new bank card to correct the issue. Amazon is lower than 1 star.

So I found out the only way to get a discount is if you're on government assistance. The retired customers on a fixed income, who have paid taxes for years can't get a discount! Insane! Why is that acceptable?

I had ordered a Star of David necklace which was scheduled for delivery today. The update indicated it is in my city at an Amazon facility. Amazon's employees have been called out for showing antisemitism and here you go THEY HAVE DELAYED MY DELIVERY FOR 7 DAYS! Due to "severe weather" except there is no severe weather. It is completely clear and the warehouse is 20 minutes away! I will be returning my order. This is disgusting.

When you subscribe and save at a certain price you think that's the price you will pay until you unsubscribe...nope if the price goes up you pay the higher price I think should be illegal and someone be looking into that like that at Amazon. The higher price in my opinion that is not subscribe. More like a rip-off is like bait and switch. In my opinion, that's very illegal. Many other stores have been fined for that scam And the delivery is another thing... They promise you a certain date but any more is later and later than that date because of issues. Some issues are that they sit at delivery locations for days before they are sent out to be delivered. It's a high price we pay for craptastic service.

Customer service is deplorable. Amazon was once "the retailer" however they've gone from excellent to dismal with their gross misrepresentation of delivery dates and lying agents, for starters! My Goldendoodle could run their customer service better! What's even crazier is Temu, of all companies has a better grip on logistics than amazon and they're shipping from the far east!!!'

Delivery instructions: Deliver to mailroom lockers...He followed the instructions literally. The carrier delivered the packet and left it on the floor instead of following instructions to open a locker up and place the package in it for me to get a code and pick it up later. AND, he even had the irony of leave it right under screen he is supposed to use to open a locker. Even when the instructions for carriers are right under the screen he just did as he pleased; and this is not the first time. I can just say, Amazon's carriers used to be great at following instructions, well, not anymore. Nowadays, if they could, they'd toss the packages like a newspaper boy in the mornings. They treat the packages like trash! Is Amazon skipping interviews and hiring just about anyone to be a carrier?!

Amazon used to have top notch customer service and reliability but what happened?! The lack of reliability in delivery and packaging the last year or two drove me to cancel my Prime membership. What really infuriated me was they continued to bill me for several months after and promised to provide a credit which they did not do. Eventually I used my email proof to have my bank cancel the charges. Many items are not packed properly or at all and arrive damaged. Heavy ones in particular. Most frustrating are orders that are in stock two hours from my home that are scheduled to be next day delivery get shipped several states away and disappear or at best arrive incredibly late. I believe Amazon has become too large to manage what it is they promise to do well.

I became an Amazon Prime member years ago to receive the benefits of fast shipping and easy returns...boy was I wrong. Shipping is average at best, and returns are never easy. Customer service is a nightmare, and if you think that talking to a supervisor is going to help you, you are grossly mistaken. Here's an example...I purchased a trampoline for my niece and nephew for the holidays. But after hearing from a friend that their daughter was injured on the same model, I decided to go with a safer option. I tried reaching out to the seller to find out how to return the item, but I never received a response. So I reached out to Amazon for guidance with the return.

This is not a review for the product per se. This a review on the horrible, frustrating, lack of competence from Amazon and their team. Also a review on how crap their Alexa service and ecosystem is. I invested into the ecosystem with speakers and smart devices that can be controlled through Alexa. I added a ton of speakers and smart devices with routines that help me run my household conveniently. Unfortunately I replaced my phone as it had broken. When I received my new phone, I signed into my account only to find that I had no devices on my account. No routines. Nothing. I checked my wife’s phone to see if she still had the routines and devices and she did. Here is where the incompetence comes in with Amazon. Amazon tried to convince me that the devices were registered with my wife’s account without checking anything on my account. I told the representative that my wife doesn’t have an account.

In July this year I purchased a set of Xcelite tools for my son. I ordered the tools on Amazon's website and had them shipped to my son home as a birthday gift. Xcelite are premier tools which come at a cost, ($90.00 for a set of nut drivers). Last evening my son told me they broke on first use and at close examination they turned out to be fake Xcelite brand tools. I contacted Amazon customer service, I was surprised that there was no reaction when I explained the Xcelite branded tools I purchased are fake. While I have used Amazon for many years as a supplier and cannot trust Amazon any longer to sell genuine brands. It seems this company has lost control over what it sells and the ability to police itself.

In the past couple years, I have issues with Amazon's return and refund on multiple items which I have never experienced before. I am a long time customer of Amazon since they were selling books only. I kept getting email from Amazon's return dept. that Amazon has issue a refund and did not receive the returned items, then they charged my credit card again without my permission. I have never heard of any business in the world doing such a stupid careless practice in dealing with return and refund. How stupid whoever handles Amazon's return and refund that they refund customer's money without receiving the returned items.

I like Amazon but hate the check out. My orders always proceed at check out, then days later I'm asked to pay again!.. Then I'm waiting for my purchase but I should not have to buy more than once. Payments should go through when check out says it already went through!. So irritating!...

Why can't you leave feedback on Amazon about Amazon services? Can't find that option on any URL - can leave feedback on everything else! No Prime Membership discount for Veterans and first responders. Pay for a service ie.. Prime Video - now have to pay an additional fee for no ads (will most likely be like Hulu = No ads (17.99) - except where they have ads. Prime Audio is still no ads, gaming no ads. Seems they know where to make the change to get more!!

I was unable to access my Amazon account unless I was at home. When I tried, I would get sent a text to verify it was me that was never received. This went on for 2 years. I called customer service again & again who assured me it was corrected & it wouldn't be. I finally decided to delete the account & start over hoping to fix the problem, it didn't. I called the next day because I didn't realize it also deleted my Audible account as well. They refused to reactivate the account causing me to lose $1000s of dollars in books. Don't even go there, buy the actual books & don't fool with the crap they sell on Amazon.com. What a waste of money & time, I wish I had never done business with them. I'm now looking in to an attorney to help me with this as I have it all documented.

So, originally it started out they said my account was suspicious because I ordered gift cards for Christmas. No warning 4 weeks later they locked my account. I get it unlocked, think everything is fine until I realize (on Dec 29th) they stopped the gift cards, other purchases for Christmas. Took them several days to credit it the purchases too. Once I got my order history back I thought I was done. That only took me a dozen hours on chat/phone calls to get that resolved. Now I realize they removed my address & payment info. I couldn't resolve this, so I had to chat w/ Amazon again. 3 hours later with no explanations they call me & ask for verification (billing address). Really? You deleted that. They literally have no other way of verifying your account (I looked at an order & verified correct billing address prior to this incident). What a hassle. Be wary. If your account is locked for no reason, expect frustration on a new level.

Upon trying to pay for this order Woot defaulted to an Amazon Pay card ending in ** - not wanting that - I entered my Mastercard ending in **. The order was confirmed then and again in an email. I received a note from my credit card asking if I had initiated that order - I confirmed. A short time later I received an email from Amazon/Woot stating that the payment had been issued from the Amazon Pay card even though my Mastercard was acknowledged in that email.

It seems Amazon has changed quite a bit in the last few years. I live in a very rural area, hours away from a UPS store and thirty minutes from the only drop off location around. I am a Prime member and purchase from Amazon frequently because shopping options are limited where I live. I suspect this is true for many rural Amazon customers. The cost of Prime has increased significantly, while benefits are being altered or restricted. I am constantly only given a return option that is free only if taking items to a UPS store. Also, some items are returned with a QR code that no one locally, not even the UPS driver, can read. I also feel that Amazon is manipulating customers into dropping returns off at affiliated businesses, such as Whole Foods Market or Kohl's.

Amazon has become a shady and scammy company. They kept pulling unauthorized charges for Amazon Prime that I never consented to and stealing out of my bank account. This is the third time that they do this to me so I closed my Amazon account and for the third time, I had to report them and reissue a new debit card. Never again will I use Amazon. I am switching to eBay. I trust eBay and I have been with eBay for many years and never once has my bank account been compromised when shopping with eBay.

It has been since Nov 2023 I have been trying to get a refund from a membership that was canceled and I was told I would receive a refund the first time within a week then a week or so later I was told it had to go through investigation and I would be issued a check that could take up to six weeks. Fast forward to last week I called again, my check still had not been issued. Was told again that I would have to go through investigations again and it could take another six weeks to get my check. I was as well suppose to hear from them about receiving a gift card in place of check refund that never happened as well. I doubt very seriously I will ever see that refund.

Purchased an Ugg blanket from them and the blanket had to be returned. They only offered an UPS return and you need a box for it to be returned. They never sent it in a box only white wrapping. I had to purchase a box for $25. Amazon won’t refund me the money for the box. They should have offered a different way to return like Kohl's which is much better than ups.

Amazon used to be a good company, but now are the worst on the planet!!! In fact, 1 star is way too good for them. I would rate them - (negative) 5. They hijacked a retailer-purchased gift card, that I uploaded into my Amazon account, by locking the card and locking my account. They wanted proof of purchase, which made no sense but I provided anyway with not only the card but the receipt for purchase. However, that was not good enough as they kept asking for proof with a different tender than was used. Serious red flags!!! And after several attempts were made through several customer service agents and management with no resolution, as nobody had the authority to help restore my account and gift card balance, I tried calling the corporate office.

I've been an Amazon Prime member for years and have never had a problem with a company until now. The company, Umbuzo and name on Amazon is Buy Kind. I've had a horrible experience with this company with them first sending me the wrong table and the second time sending me a damaged table. I've been dealing with the seller and Amazon for over a month now waiting for the A to Z Claims Department to review everything and make a decision. After all of this waiting and speaking to 2 Amazon supervisors, spending so much time on the phone with Amazon, messaging back and forth to the seller, I receive an email from the A to Z Claims Dept telling me that they closed the case because I did not submit additional information asked within 2 days.

As other reviews have already expressed. The quality of customer service and delivery has declined in recent years. More times than not, my orders as a Amazon Prime member are late more than they are on time. I have even had orders that state 'out for delivery' and by the end of the day, I get a notice saying the order is delayed. Several times I have had items that could be delivered the next day, but if I order multiple items. If I wait an extra 2 days they will ship all items together. Then after those extra 2 days.

I really hate to say this but Amazon has fake sellers—I believe! I ordered an electric bike/scooter for my sick child (for Xmas)in OCTOBER from AMAZON. I got a message next day that it shipped BUT a few weeks later it said it was going to be late-TWICE. Then they messaged me a week or so BEFORE XMAS stating that the bike was LOST IN TRANSIT!!! I tried to pull this same scooter/bike up on their website and it no longer exists—just weird!!! They told me there was nothing they could do but give me my money back! WHO does this RIGHT BEFORE XMAS???—I’m just so sad and disappointed in Amazon—there’s no words to describe…I also know they are not going to read this and nor do they really care but maybe people will. Who does this to people??? Bezos

I have been shopping Amazon for years. Each year they get worse regarding service. I am disabled, and rely on delivery to home. When you have Prime, they promise you delivery by such and such date. When considering an item, they give you how much time you have to enter item into cart and complete checkout to guarantee delivery by the date they show you. This has been failing terribly. I have to have major surgery tomorrow. I ordered a charger and cable, it wasn't what I wanted, but if I ordered and checked out within 8 hour window they showed, it would be delivered today. Not now, nope. They didn't even SHIP it until today, Wednesday, and I won't receive it until Friday.

Start to finish Amazon has probably the worst customer service and return policies lately. I returned a laptop and waited 5 months for refund. It also helped I had an attorney. Right now it’s been 25 days waiting on a refund for a coffee pot. It funny how it takes seconds to take your money but weeks to return it. I’m finished with Amazon and Prime.

Spoke to Amazon customer care who is extremely rude and all I called them for a return on two items - apple beats and apple care and they keep saying different excuses every time. I have tried chatting and I have tried customer service. I spoke to them on 22nd, 26th and (today) 2nd January and every time is a different excuse. I spoke to Anjali in a chat on December 22nd. Who did nothing to check the return status but said it would be processed and 1 to 2 hrs but did not do anything about it as I found out. So, I called, and I spoke with a rep on the phone on 26th who said he spoke to third party, and they said it will be processed in 3-4 hrs who also did not process anything as what I found out (Today) 2nd January from Carla in care. I got escalated and she transferred me to someone else who can help to some Spanish rep, and I did not request a Spanish rep, so I ask the rep to transfer the call to a supervisor (Bhagya) who gave me a completely wrong answer like what.

Amazon Prime TV, starting February 2024, is no longer ad free. Amazon will be showing ads in streaming devices. To become ad free, it's additional 2.99 per month charge, or 36 dollars annually to your subscription fee. This is ridiculous, many pay for streaming, so they are not bombarded by ads. Other streaming platforms give their product for free, in place of ads..Completely understandable. But greedy Bezos wants both the advertising revenue and additional fees paid by users. With this additional fee, Amazon is now more costly than Netflix. Before you know it, Netflix will follow soon. Amazon is driving away users to other platforms. Amazon already charges for add-on channels, certain movies etc., etc. When an individual can jump over to TUBI and get it for free, but with ads. With Amazon showing ads but charging you at the same time. This is just corporate greed, nothing more. Time has come to move onto other streaming platforms or go back to regular cable, that has better programs watch.

I have used Amazon Prime for many years and it seems like they keep changing their offerings and not delivering on service that was paid for with the prime subscription. It has been nice to have free delivery on a quick basis but recently their delivery times have been excessive. Over the years their high price for prime was offset by their movies and content but recently they have very little to offer and if you want to watch more movies you need to pay extra for other streaming services and now they are raising their prices to watch what little they offer for additional fee to get rid of advertising.

I had to shop at Amazon for Christmas 2023 because I live in Tennessee and my grandkids live in Florida. A box with only about 119$ worth of items DIDN'T show up in Palmetto Florida. We’ve had a lot of problems with the Palmetto post office so I called to let Amazon know the box didn’t show up. They told me to call the police and that was that they hung up the phone on me. When I called back they hung up again. Now keep in mind I paid over 1000.00 this holiday season with Amazon and they had still several orders not delivered yet. The items I purchased said sold by Amazon and delivered by Amazon but that was a lie even though the website said that they are allowed to use “partners” to deliver!!

They become one of the worst customer service ever. Never was that bad. They gave me a hard time to return an item after return period (which is a month) and after hours of talk they refund me a restocking fee as promotional credit which is useless because the only way to use it for is items which is sold and shipped by Amazon which is very few. Looks like they are marketing very well for walmart plus, I do not know what is the benefits of being a prime member.

They told me the drill press that I ordered would be here this Friday. I purchased it based on this. Now they're telling me I won't receive it till at least another week later. It was very important for me to receive this on time things. I run a small business and customers depend on my work. As far as Amazon being Dependable they are not. The products they sell are very poor. I should have known better and went and purchase it at Home Depot or Lowe's. I have since canceled my Prime membership and deleted all my list. It's more convenient for me to purchase it someplace else when I can pick it up in the store and not have to worry about receiving a package that has been damaged or the product that is broken inside due to shipping or just poor handling with Amazon. I'm absolutely positive if everybody reads all the reviews they'll find that they're having the same issue. I have regretted ever doing business with Amazon.

Please keep in mind that I do not enjoy leaving bad reviews. I remember when Amazon actually had a great relationship with their customers being able to call them and speak to a live person right away. Lately I have come across multiple sellers who are deceivingly selling products on the Amazon website claiming that they are new and discovering something else. I purchased the phone which I was told was brand new according to the seller. When I got my package I discovered that the phone that I had bought was actually a phone that had been renewed.

I bought a floral arrangement for a friend at a cost of 119.00. They said it arrived days before it was supposed to and claim it was placed in my friend's mailbox. That would be impossible due to size. Amazon said the order was to "an outside seller" which meant I can only leave a messages with them. Amazon will not refund me. Since a customer has no way of knowing they are "an outside seller" when placing an order this seem ilegal or at least morally wrong.

I went to purchase an item. I've never had a purchase anything on my account. I point to parts you tonight. I'm they automatically flagged my account. Put it on, hold 2 days before Christmas. Didn't you get the purchase anything yet? Because they said suspicious buying activity. Never even bought anything. So how do you know what my buying activity is? Number one then they told me 24 hours. It would be released. Was not. Oh I also put my gift card that was bought for me from my family member on my account to read to look at the balance. In order to receive the balance you have to redeem your gift card. So I put it on my account as soon as I put it on my account. I logged out to go do something else. I came back and it was on hold. Can't get in it.

UPS finally helped me resolve the delivery issue. UPS actually sent a rep to open a closed facility and she found my package. I was then able to go pick it up. I'm not sure if it was all my calls to UPS or if Amazon helped. I'm happy with the outcome. Amazon also went above and beyond and gave me a full refund for the item purchased. WTG Amazon!

I think that Amazon has gotten so much business that they no longer care about their customers and whether or not their customers get their deliveries or not. I ordered a new Laptop on December 14th. It was due to be delivered Sunday December 17th by 10pm. So I took off work Sunday to make sure I was here for delivery. After I got off work I got a message that the delivery would be on Monday the 18th by 10pm. I had specific delivery instructions on where to place my delivery in my absence because I could not take off again. The delivery was made but my instructions were not followed and the package was placed in front of my front door visible to the street and sidewalk. I never received the packages which means they were likely stolen.

So I ordered some stuff on line for my business, and paid for it... But didn't get a confirmation email... But that has happened before. I've got 3 orders now on the way from different places. And this one still hasn't even been sent out, according to my records. As I log in and got closer and closer to the original transaction. When I got there. It turned red and said I need to update my payment. That it had not been paid for! As far as I can tell all that happened right when I clicked on it. I received no emails to that effect. Nothing went then to my spam file... And to make matters worse, It actually did charge me... And I can't get ahold of anybody to let them know. It's fifty bucks... Enough to make me mad, but not enough to charge the windmill city of denseness... I've had good luck before. I guess I was due?? What exactly are they doing?

After I posted this review I decided to write a letter to Amazon headquarters. Three days after I sent it I received a call from headquarters. The gentleman on the phone said he was with an executive review team and that he reviewed my experience and that the credit card charge for the mattress I did not order would be removed.

It is unfortunate that I had to waste many hours on the situation; however, I sincerely appreciate that Amazon finally listened to me and I have resumed using Amazon again, albeit with more caution. In fairness, they ultimately did the right thing.

I have called customer service several times trying to get a reimbursement for points used for a cancelled order of December 4. The transaction page shows that $38.43 was reimbursed December 6. The amount has yet to actually be applied. After being assured by CS at least 4 times that yes, I am entitled to refund, I still do not have credit in my account. They verify the same info each contact. This is ridiculous. It certainly doesn’t take 12 days to take my points or to charge my credit card. I guess Amazon is just too big to care about their customers!!!

Multiple times I’ve ordered something and asked it be delivered to the side porch. They put it on the front porch instead or on the steps of the side porch. They use packaging where you can see the items in it sometimes. Not good at all. I was supposed to receive my package today. Well they delivered it to Fountain Inn and not my house. Customer service by phone and chat don’t know anything and are rude including the supervisor. Items don’t arrive on time and most of the time are in horrible condition upon arrival. They don’t know where it is and gave me contradictory info.

I have never experienced such terrible customer service in my life. Item got you sick? Seal broken? Good luck being able to return. Have to reach out to the company of the product, Amazon won't do anything for you. They will also claim to reach back out to you in 1-3 days and that is a lie.

I ordered some shoes for my son. I returned the shoes as noted to UPS (Nov. 5th). I was then notified by Amazon via email on (Nov. 28) that I had X amount of time to return shoes or I would be charged. I then called Amazon (Nov. 30) and was assured that they received the item and I WOULD NOT be charged. I was sent an email confirming this and it was an easy transaction with the representative. Today (Dec. 12th) I look on my bank account and saw that I was charged for the shoes?! I called and was given a, "Sorry. You will have to wait until the charge clears until it can be refunded." This individual was very very very rude. Told me if I didn't stop talking he would just end the call. Thank you Amazon. I have been a loyal customer with you for several years. Very disappointed in how this was handled or should I say wasn't handled.

Amazon customer service has gotten so bad. Reps have become so rude anymore and they will do whatever to not help. I get that you can't always just return and run but the least thing they could do is not be rude to people. The one I dealt with today was just flat out hostile on the chat. It's time to find other options than Amazon. It's not worth the headache anymore.

I have been shopping with Amazon since Amazon basically started. Never had any issues with them until the last year with returns. I have returned several products and had to wait over 30 days to get a refund for a product that Amazon had in their return center within days of initiating the refund. Not only are they doing this but they are doing this to consumers who have their credit card so that they can obtain interest on those products before they refund you. Another way that Amazon collects millions of dollars.

I would not recommend you buying from Amazon, customer service is so bad. I ordered an item and never arrived, never gave me back my money. Worst online order company that I have ever dealt with! There is no one to talk to.

When reviewing an item that did not arrive as promised, along with the fact that they waited till 2 hrs before deadline to notify me it was delayed and then I didn’t receive it for 4 more days; Amazon would not post my review and claimed it violated their guidelines. I used no foul language and just stated the fact. We need to stop being lazy and buying the Chinese junk that they sell. I will never use Amazon again.

As Amazon has grown they’ve gone downhill significantly just like a lot. Only caring about money and how fast they can shove out products. They’ll hire anyone and it seems people who are lazy take jobs here because they get away with it. Repeatedly within the last couple of months I have paid an additional $2.99 for same-day shipping and I never get my item one time. I am probably owed at least $20 at this point for same-day deliveries not delivered within the specified timeframe if not more. I let customer service know, and their response was they are sorry it won’t happen again. Their response to everything is always that they are sorry it won’t happen again, and it always happens again. Which is another thing that repeatedly happens now that I live in a condo complex. We have a package room with a package locker inside which I paid for the package locker services.

I ordered $2,800 in gift cards to PRINT that were to be sent via email so that I could include them in Christmas cards to my employees. On the PREVIEW for the gift cards, it included the redeem code. When they arrived in my email (28 emails, one for each gift card) NO REDEEM CODES WERE THERE! It merely read to click the button to add to my Amazon account balance. NO! This is NOT what I ordered.

Amazon has the worst delivery drivers I've ever experienced. Not only do they do the bare minimum, but they have no consideration on making sure packages are being delivered properly and securely in the Amazon HUB lockers. This is not to bash the ones who actually go above and beyond for the company. These are the ones who are dressed in regular clothes who are trying to make a quick buck. This should be a huge concern for Amazon because eventually this billion-dollar company will see a financial loss due to the overwhelming demand on refunds or reshipment that never seems to make it due to the lack of work ethic due to these workers. Would really like to see a change in this company.

I purchased two wigs during a Black Friday special on Amazon from Yasgirl Nov 5th 2023. I never received the wigs. Amazon represented the seller. I was unable to contact them directly and Amazon said to not contact customer service until after Dec 1st for a full refund which is almost a month later. The sale was off and at time the wigs were at a deep discount. I contacted Amazon for replacements of which they said they had to contact the seller but they just wanted to give me a refund. During this time period Amazon started selling one of Yasgirl’s wigs on Amazon prime but I keep being told they cannot replace the wigs they have to contact the seller. Amazon refunded the money. How is Amazon unable to replace technically their own products? I feel like the sale was a bait and switch and Yasgirl never had any intentions on sending the wigs. And since Amazon handled the transaction they need to handle the replacement.

Order products and delivery date estimate was the 2 business days later, shipping was through Amazon. Amazon notified me on estimated delivery date that products were "delayed, not yet shipped" It is now 4 business later and products still not shipped. Tried Amazon Customer service and their "help" gave no information. I can find no way to track products and no information on when I can expect delivery. One item is time sensitive for delivery and I do not have any idea when to expect delivery.

I was sent an item different from what I ordered (similar, but I ordered a single-flavor package of some organic snacks, and was sent a box with a mix/multiple flavors). I was told that due to "unusual return activity" - examples of which could not be provided to me - that I would need to submit, through some 3rd party, a copy of my official identification in order to be able to return/exchange/get a refund for that item.

I was told I would get my Amazon order placed on 11/27/23 on 12/3/23, then I'm told it's delayed so now I'll get it 12/4/23? However I did get the order after 5 pm on 12/3/23 but the tape (not attached on one side top flap had been slide top flap opened) and on top looked like it had been rubbed against the ground (partially torn)? If this order was packaged for my shipment why does the tape look so beat up and old? I was able to remove all the items shipped by sliding the top flap open. Amazon DID NOT give me an option online to comment on this problem because they knew I would and didn't want to offer a resolution!

I signed up for Prime. Almost immediately they assign someone else's account to my credit card. When I called them back eight times, they denied it. Now, they refuse to let me order anything because I'm a "high risk". They were also charging this couple's monthly prime to my credit card along with their purchases that were delivered to me and that were sent back.

I purchased Alive Liquid Vitamin in October with free shipping. In November Amazon wanted $6.99 for shipping. In December, Amazon wants you to have Prime to purchase. Ditch Amazon and shop around! Don't allow Amazon to "Price Bully" you into a purchase! Amazon is just one site online! Shop Walmart for affordable products!

I wish I could give 0 stars! I will never order from Amazon again. This is the second time they've said my items have been delivered and I've received nothing! Then when you call customer service you get people who definitely don't live in the United States and they speak broken English and are of no help at all. Amazon should be canceled.

I am writing this review to share a recent experience with Amazon that has left me deeply disappointed and concerned. After purchasing a Panasonic camera, I discovered that it was missing an essential component - the battery charger. This led me to contact Amazon's customer service, where I expected a simple and straightforward resolution. However, what transpired was far from satisfactory.

I purchased a dining chair set from Amazon's platform which would be fulfilled by a third party vendor - 2xhome. Not only did the company not send the product but Amazon refuses to back their A-Z guarantee regarding their third party sellers. I have been calling, emailing and in constant contact with both Amazon and 2xhome since July of 2023. The third party seller is horrible, do not buy anything from them. They claimed my item was delivered and it never was. They refuse to return my funds and Amazon refuses to honor their buyer protection on the order. This is blatant theft by deception and I intend to continue to pursue this in those forums necessary. Do not trust Amazon or 2xhome.

SO ordered car fluids for job I needed to do. Amazon proceeded to tell me my fluids were set to be delivered on a day then I would wait and they would not come. This happened for about 4 days in a row. I gave up and told them to refund me. I then got a message saying I have to return items that might come or might not. Not sure why I am responsible for your mishap Amazon. You have me deeply considering why do I use a service that is literally 50/50 success rate.

Amazon has now become a black market site of counterfeit items. Most recently I bought what I thought was a Kate Spade bag where the item was linked to the Kate Spade Store itself. When I received my item, I realized it was a knock-off right away. I reported it to Amazon but no action has been taken. Many of their items are from KNJ Enterprises LLC and sold out of an apartment in Florida. We tried to get a refund for our item but KNJ and Amazon are unwilling to help us. I reported the suspicious activity and the fake storefront and items are still being sold on their site. Amazon just sells fake garbage now.

I purchased several items and found out the pricing was inflated to let me believe I was getting a great deal on Black Friday and or Cyber Monday but in reality I did not. They priced a computer was 1099.00 with a 79 percent great sale 279.00? This computer after their great sale was 279.00 the same price. EVERYONE needs to be aware that if it's too good to be true it generally is. It's really sad they have to deceive prime members or the public with these fake discounts. I found several other items I purchased to have similar price inflations. Being a senior, this reminds me of the old bait and switch only on pricing.

Amazon offers same day delivery free over $25 or $2.99. I placed my order, paid the $2.99 fee to get between 5-10pm. Never received order. This has happened to me so many times that I decided to never use same day again. Unfortunately I am disabled and need the delivery service but Amazon's greed offers a service that they can not provide. Customer service is rude to me often which is what is the most upsetting. I am a reasonable customer. Do Better! Thanks.

Item never arrived, and 3 different people in customer service promised me a gift card. When ask for gift card, one was never provided. I will never purchase Amazon Prime again. The customer service agents barely speak english so amazon must be outsourcing customer service agents to another country who don't care about ** people.

They charged my credit card on file without my authorization, and the call center being complete useless. No way to escalate complaints and no one cares. No way to speak to someone in USA, very disappointed with Amazon for the poor customer service after being a Prime member for more than 10yrs, I'll go ahead and cancel my prime account.

Once upon a time Prime Shipping used to mean you got 2 day shipping and priority, at this point I am consistently waiting at least a week for my shipments and I live in the midwest!!! While I watch the tracking and let Amazon wait 3 days after ordering to ship the package and then bounce it back and forth between facilities before a final transition to UPS for final delivery. Example I ordered cases for new phones last Friday, 11/17. They were originally scheduled to be delivered on Wednesday, 11/22. They were not packaged for shipping until Monday and then were at a facility about 2 hours away from all day Tuesday and Wednesday. Add thanksgiving and transition to UPS and I won't be seeing my phone cases until Monday now. Pathetic. If you know you can't deliver things remotely on time just be upfront about it.

I have been an amazing customer for 7 years, can't say how many thousand of dollars spent. I ordered 15 to 20 times per year. I always complimented products, good quality brand name products, in stock, delivered quickly, and nicely. I was told over and over I was a valued customer. I went on app. 2 mo. ago and could not sign in. Called every day. Hours and hours each. All I'm told is account on hold. Not why or how to fix. No help. Not corrected. No way to correct.

Every single order I have placed through Amazon has either been damaged, late, misdelivered or missing. When you contact customer service, they either won't help or they promise to make concessions, but they never do. The last order I received was damaged, and when I contacted them for assistance, they said that they needed to verify my identity because there was suspicious activity on my account...like what, the over $500 in orders that I placed in less than 2 weeks? I sent them a photo of my driver's license and called again, only to be told that they never received my email with the id. Bunch of crap, they're just giving me the runaround. I will NEVER order from them again.

I need to know if anyone else has been shipped an item through their Amazon device that they didn't order. I was trying to pay a bill when I found out that my card had been charged for an item that my Echo Show has been trying to offer me for the past couple of weeks (despite my turning the offer feature off multiple times). Now Amazon is telling me that they can't do anything about it, but an Amazon supervisor (the 3rd person I talked to) told me I could file a dispute with my bank if I want. If there is anyone else out there that this has happened to, I want to file a lawsuit (and contact news authorities) because they are intentionally encouraging accidental orders without the ability to stop them. No Alexa device should be able to "force-request" orders and automatically charge you due to a misunderstanding by the device. Send me a message if you've had this problem. We need to stop this!

Been a customer since 2006. Appalled by the deterioration of their Customer Service standards over the past 5-6 years. Disgusted with the misleading sales practices of sellers hiking up prices during Prime Days and the call Center being complete useless. No way to escalate complaints beyond the Supervisor level. No way to speak to someone in N. America. During the 19 years as customers, we’ve asked to return items outside the 30 day return window twice. 2 days outside the limit. 5 years ago it was a breeze.

I purchased Fresh Step litter box bags for my cat from Amazon. After delivering them a full day later than promised, I called and was told I would receive a $10. Courtesy credit. However, on my next order a couple of days later, the courtesy credit was not there as promised. Even more troubling is that the litter bags state "free returns for any reason" on their website, on the item I ordered, however, when I called to return them for a refund, they asked me why I was returning them and I told them the truth: that my cat had died so I no longer need them. I returned the item which I paid $4.35 for with the tax, and they only credited me back .35 cents saying "it was not eligible for return since it was "buyer's remorse". Spoke with supervisor who said the same thing and hung up on me. They don't even deserve one star!

I purchased a TV that was supposed to be for a birthday present.. It was already a week late from original delivery date with no tracking available.. So I called to see about because the birthday was the next day.. Was told it wouldn't be delivered for a few days.. So I then asked if I could get a refund so that I could just go and pick up a TV myself.. Was told no problem. They canceled it and told me I would get my refund in a couple weeks knowing I needed the refund in order to go get it myself.. Absolutely horrible.. Ruined a birthday and I'll never do business again with them.

Yet again, an item I ordered from Amazon wasn't delivered on time. This has happened so many times over the last few years that I ended up cancelling my Prime Membership. Thankfully, I'd accepted a free month's trial of Prime so I didn't have to pay shipping on the item, but I also didn't receive it within the two-day delivery period either. This just confirms that I made the right decision in cancelling the Prime Membership because obviously nothing has changed with them. Every time I've had to contact their customer service dept., I'm always told that they're going to notify a "higher department" so it can be investigated and steps taken so it doesn't happen again. Obviously, someone somewhere isn't doing their job because yet again my order isn't being delivered on time.

Amazon should give any resident within a 2 mile radius to the new construction $500 gift card to their company. They shut the main road down in front of the building in the middle of the day and interrupt everybody’s commute. Amazon has plenty of money to do this overnight rather than disrupt residence. Nobody cared. The building was going up, but nobody knew about Amazon’s ignorance.

Amazon is refusing to issue a return label for items purchased from a third party seller (who was misleadingly called “Prime Sales”) in the amounts of $781 and $225. They say the order is “suppressed” due to “suspicious activity.” Sure wasn’t suspicious when they took my money three days ago. Two days of hell with their incompetent and rude customer service. They are abusing a senior citizen. I’m going to file complaints with the BBB, the FTC and Consumer Affairs regarding the refusal to issue return labels for products totaling $1000 when the seller has agreed to take them back.

I have been an Amazon Prime member for years. Lately there have been real problems with their delivery. My recent order was delivered to a green house, my house is not green. I called to get a replacement of my lost items. They said they can't deliver for 7 days. I went on the website and could have it delivered in 2 days. Why am I paying so much for Prime if they can't deliver the replacement for 7 days? I cancelled the replacement, was promised a refund in 3-5 days, and will order it with the shortest delivery. Amazon is turning into a ridiculous **show and I'm not continuing my Prime when it's up for renewal.

I have been a member of Amazon prime for many years and originally received free shipping just as Puerto Rico does but for the last few years shipping has been being charged even though if I ship to my Puerto Rico address no shipping charges are applied for prime members! We are in the same usps zone as Puerto Rico yet amazon discriminably accesses prime members' shipping fees, Why are we charged more than PR when it cost Amazon the same shipping cost? Also in the US Virgin Islands we wait weeks for our orders to ship and then when question, the reply is, "Well it takes a long time for the shipping," yet when I reply the order has not even been pulled yet so how can you blame shipping? I get no answers.

After ordering a Jeremy Fisher plush toy for my grandchild and soon discovering the online company Ompoy Epy is a scam, using a fake phone number from a legitimate motorcycle parts supplier, my first stop to shop is Amazon. Amazon doesn't make fraudulent charges on my credit card, they don't hassle me when the beautiful flower advertised turns out to be a tiny old, mushy useless flower bulb which gets credited without return and the vendor soon disappears. The Customer Reviews on Amazon are trustworthy; one should always listen when off brand "post it" notes are reviewed as not very 'sticky'. Amazon protects us from the imposters. Amazon is not always the cheapest, but close. Thank you Amazon, for dumping fraudsters and no hassle returns while increasing unscrupulous con artists attempt to cheat us all.

A Chinese seller on Amazon advertised a 12-pack of foam panels for $13.15. I need 256 to soundproof a room so I ordered 22 12- packs. They sent me 22 individual foam panels (less than two 12-packs), which is exactly what Temu did to me. After getting a refund approval from Amazon, I drove all four boxes to Kohl's and brought them in one at a time since their shopping carts are small and stood in line four times. Amazon refunded the money. Six weeks later they made 8 charges to my credit card at $21.74 each claiming they only received two of the four boxes. I had to file a dispute with my cc company and they issued me a new card. Amazon wasn't happy wasting my time once, so they did it again.

I have been an Amazon customer for at least 15 years and in the last 3 years I have seen the quality of their merchandise descend as their prices elevated. Many of their products are fake reproductions and faulty. Amazon used to be my "go to" place but now I go to the vendor themselves or to a more reliable source. Often I am able to get the product for less money and with the assurance that it is the genuine product. So sorry to see Amazon go in this direction. I am sure that I am not the only one who either has stopped using their company completely or is very cautious about what they purchase there. Buyer Beware!

I've been an Amazon customer for years until recently when Amazon randomly closed my account after returning a defective item, and then kept both the item and over $100 in the refunded gift card balance. Amazon refuses to reopen my account or provide an explanation and the OFM email Account Specialist no longer responds to any emails. Horrible experience and I'm now out over $100 and the item itself which Amazon took back without refunding me, and then closing my account. The item was from a third-party seller and came in used condition instead of new, so I returned it. I barely ever do returns. I am now left to post here instead hoping to get resolution from Amazon.

My husband is going to be so excited to know. I made my LAST PURCHASE ON AMAZON! I made a purchase on 10/05/23. Using AfterPay... With the Afterpay system it provide Amazon a "One-Payment" authorization that only be used one time. Amazon has been trying to keep going back and using the code to Re-Authorize the payment. I am by agreement required to pay Afterpay, because they have already paid Amazon. And so now, I have left 3 payments to Afterpay. AMAZON has been trying to Fraudulently trying to get me to provide them with another form of payment, by lying and saying that the payment declined.

Amazon continues to not deliver products after customers purchase them and then they do not allow customers to submit refund requests for over a week, taking their customer's money and not delivering the product. If this is not illegal it should be.

I have been a Prime customer since 2010 before they actually did their own deliveries. They were great back then! I have recently continued to order from them and they have declined between never having a single person understand what you are trying to explain to them, very very rude customer service reps, deliveries never showing up, or the best one yet the delivery arrives and the product itself is not in the box. So I have been penalized where now I can only do digital orders and on top of that I can not get a refund for the item that was not in its box. Amazon after all these years of being a loyal customer I am finished with you. I have now deleted my Prime membership and will never order from you again!!!

I wrote a review on Amazon regarding this product to inform consumers La Maison Valmont does not sell their product on Amazon and it is a knockoff product charging the same price as Valmont. I received a product as a gift with the same box, name and fragrance as Valmont. I have been using Valmont for years. When I tried this product I instantly knew something was different. I later found out it was purchased on Amazon. Naturally it was a knockoff as are many of the products sold on Amazon. When I wrote a review on Amazon revealing it was a knockoff as Valmont does not sell their product on Amazon they refused to post the the review. So much for an honest, democratic and trustworthy business. I never order from them personally and find it very deceitful they do not allow honest reviews and consumers should be aware Amazon is like buying designer products from street vendors in N.Y., they are mostly all fake products with name brands.

Amazon will not reimburse bonus points for 7 days if you cancel an order or need to edit an order. This is highly inconvenient and frustrating. Amazon needs to do better. This is 2023!!! If I could give a zero star rating I would.

I purchased a new phone with a new number on the 28th of Oct 2023. I went to sign on to my Prime account when I realized I had the Two-Step Verification with old number. I called Amazon and they sent me the email to upload ID that day. I have uploaded my driver's license 5 times, called 3 times and still no one will fix this. PayPal let me verify my account by email to change my phone number. Amazon, who charges me monthly for prime has done nothing but let me sit. We are going on 5 days without my account. Why am I paying for a membership period when I have to wait weeks for a simple fix.

This is my very first time ordering products from Amazon. I ordered 3 items - Gypsum joint compound, a wireless Bluetooth speaker with microphone, and a dual camera drone. I placed this order on October 7, 2023 with express shipping that was supposed to arrive in 2 days. The joint compound and the Bluetooth speaker arrived in 4 days, both of these items were wrong. The joint compound was supposed to been the 5 gallon bucket. Instead I was sent a 3.3 gallon bucket. The Bluetooth speaker was wrong and did not hold a charge past 10 mins.

I have only been an Amazon Prime member since the beginning of 2018. For the first 4 years everything was great. Delivery's always on time and I when they said. For the last 2 years every 2-3 orders say the item is out for delivery, right up to about 1 hour prior to when they said it would arrive. Then I get a message that says; "We're sorry, your item is running late. You should expect it in 3-4 days. If you do not receive it by then, you can cancel the order." This is so frustrating! Many times I pick what I am ordering, based on when it will be delivered. Amazon is great about canceling items, and also about returns. If I receive the item, and it was too late for when I needed it, the closest location where I can return it for free and do not need a label is over 6 miles away. May not seem far, but it is an inconvenience. So disappointed in this. I could understand once or twice, but this is literally every 2nd or 3rd order.

Prime membership. Date ordered Oct. 17. Order page showed 500 in stock. Delivery posted as 1 day. Haven't received item as of this note. Sent review back to Amazon, wouldn't post it. Didn't meet their.

On 10-27-2023 I ordered a model airplane kit that was delivered in the manufacturer's box even though I requested that it be delivered in a larger cover box to protect it. The delivery driver seems to have thought that this did not seem as the proper delivery method, so he took a photograph of the model kit box as it was leaning by my front door, where he placed it. Obviously, there is no way to complain to Amazon about this. Also, the box was dented on one side.

Amazon customer service is no longer a leader. For the second time in two months Amazon's new model has made shopping less convenient for me. It is now difficult to speak with someone at Amazon and they no longer are trained to resolve issues. In one instance, after receiving a damaged product, there was no replacement option and the return process was drawn out so that it took weeks for my refund. Phone calls to customer service were long and unhelpful with the rep putting me on hold for every question. Certainly, a first world problem for someone who enjoyed the ease of Amazon for many years. All good things come to an end.

Amazon has become worse in 2023. Not only have they stopped promoting and honoring 2-day delivery with Prime, but orders arrive later than promised and we get incorrect items or notifications that deliveries were made, but they were not. Customer service is non-existent. The company leaders are so focused on building more warehouses that they cannot even focus on improved employee and customer service. If the point of Amazon Prime is no longer a "thing", I don't see a need to keep buying products here when the company is only a warehouse and abusing both customers and sellers. It makes more sense to go directly to the sellers and skip Amazon completely.

I have been posting book reviews on Amazon for many years, always buying the books at the site to get the cachet of “Verified purchase”. My efforts resulted in more than thirty reviews appearing on Amazon, many rated as either “Top Positive Review” or “Top Critical Review”. But when I submitted a review of “The Last Politician” by Franklin Foer, I got a terse email from Amazon that it could not be posted “because it doesn’t meet our guidelines for one or more of these reasons: Profanity, Harassment, Hate Speech, Sexual Content, Illegal Activity, Private Information”.

Amazon has some good things and it's certainly ok when you are browsing-shopping, then the problems begin after you have paid them, when delivery is good it is good because some good earnest workers are at work, but when delivery is bad it is really bad, they have delivered to the wrong address, or rather delivery was not received, or was delivered and taken away by some suspicious looking persons who seem to be working along with the delivery guy.

I’ve been a loyal Amazon customer for more than 10 years. Rarely I experienced any issues with returning an item or the quality. But this all changed since this past Prime day in Oct 2023. I ordered 12 items. 10 arrived on time and no issues at all. 2 items were a nightmare (on separate orders). One was a jacket and what delivered to me were 2 boxes of weights around 50lbs in a big broken box. It is just so bizarre and upsetting. I can’t lift it to return it. After chatting customer service online, I was told they’d have UPS come to pick it up. The box has been outside the door for 5 days and no one came.

Everything pretty much checks out when checking for reviews and stars, but besides me not being able to comment on a review everything else is good. The reviews are full and looks real, the stars don't look fake either.

Looked at the Singer sewing machine MX60 listed for $151 then looked at again 1 hour later, price changed to $199. I’ve seen Amazon play this horrible game many times before. The price on an Acme propeller puller changed 3 times each time I looked at it.

I ordered 6 items...only 5 arrived, although I paid for two day delivery all of the 5 arrived after the two day delivery promise. When I click on the link provided in the Amazon email about my order...extremely conveniently it take you absolutely nowhere you can get assistance. In fact it says to contact the delivery company for that purchase...which how can I do when I do not know who that was. AND very suspiciously my amazon account suddenly has no listing of the purchases I made LAST WEEK. Crappy underhanded company- crappy service. Will not use again-can't rate the product since I didn't receive it. AND now they have taken my personal info. I am getting 500 scammer emails a day and texts.

Your 2023 Gifted Catalog is a turn off. So much so that I will do all of my holiday shopping elsewhere. Tired of having the politically correct demographics shoved down my throat. I already threw the toy catalog away because of the lack of good deals on toys. Now, this with page after page of nothing that I associate with. Get a clue.

Turns out Amazon was not the problem, it was the seller. For some reason the refund on this item had to come from them. Amazon did eventually make them refund the $300. My rating of Amazon is now 4 stars.

I would give ZERO stars if that was an option! I uploaded 2 gift cards totalling $30.00 to my Amazon account. When I went to make a purchase it said they were redeemed. Called customer service and was told by 2 different people, "Well the gift cards have been redeemed." I asked them to explain how were gift cards that I added less than an hour before were redeemed when the last purchase I made was in July. The lady then stated she would have to transfer it to a different department and I would receive an email in 48 hours as to what their decision is. I asked to speak to a person in that specific department and was told there is no direct number or email for them. So basically Amazon can steal money from hard working people. I will not support a company who steals from the American people and will never buy from Amazon again.

Mind you, I have never or would never shop Amazon. However my wife shops there every single day. In fact she probably spends more than 1/2 of my paycheck there. Easy to buy all that cheap ** but when it comes to returns well that's a different story. Junk (Amazon packages) that come via USPS I have had to return to a UPS store, with the closest one being 80 miles from my house. Opened a UPS account for my business now it is much easier. Now the Amazon app won't work on my wife's phone. Which makes it even harder to get return labels printed.

2 day shipping is now a week or more. The last 1/2 dozen times I bought from Amazon Prime, my order was supposed to arrive in 2 days but took a week or longer. If it wasn't for the free shipping and shopping for the holidays I would close Prime. They raised the price and are doing worse.

Beyond horrible customer service. No resolution ever offered now. They are trained to hang up the phone after some time even after taking hours of our time in call transfer. The Amazon prime should be shut down.

At the recommendation of my post-graduate supervisor, I commanded "Marketing Accountability: A New Metrics Model to Measure Marketing Effectiveness" by Malcolm McDonald on Amazon on September 21, 2023. Since the delivery was expected between October 3 and October 16, I didn't pay too much attention as I was expecting an email on delivery.

Hi. I've been a customer of Amazon and many of their add-on products for over 20 yrs. Honestly, the majority of my paycheck goes to them. I've been a Prime Member for at least 10-15 yrs. I really just wanted to reach out to them directly to express my disappointment on two concerns, but it feels like it takes a half day going through FAQs and drop downs, to find any place where you can write out a concern without talking to a chat bot and I eventually lost patience. At any rate, my first concern is their auto response regarding the so called A-Z Guarantee. I placed a large order, with one small dollar item. The majority of items arrived on 10/11/23, but the one item never arrived, yet I received a delivery status update as delivered 10/12/23.

I wanted to return an item back to Amazon.com and have since learned they are charging $7.99!!! Wow! All in an effort to try and get customers to return fewer items. Well Amazon you are also going to get fewer customers using your business. “Smart” business move. Very petty Amazon.

Twice now I have had a pending charge pop up after the original charge had already been processed. Amazon tells me to contact my bank because it's not showing on their records, my bank tells me to contact Amazon because the pending charge was placed by them. This is downright frustrating and just plain wrong.

Several times my delivered package said it was hand delivered to me and I signed for, this has never happened. They leave many of the packages by the road, so if they get stolen, then what. Every time they do this I file a complaint because if my package isn't there when I get home, I'm screwed because they lied and said they handed to me and signed by me. Very sketchy.

On August 13, 2023, I returned a camera and requested a refund (over $2000). The website said due to the amount I would have to contact customer service by phone. I did and was told by customer service that due to the amount they get their supervisor on the phone. They did. the supervisor informed me that due to the amount it had to be escalated to her manager. She did, the manager said I will receive my refund in 3 to 5 business days. This happened (4) times. It is October 10 today and I just got off the phone with an agent and a supervisor who informed me there is no manager on the floor "they leave a little early". It is now 5:39 central time and I will have to wait for a return call tomorrow to get authorization for a refund of my money which was taken from my account in a matter of seconds with no authorization needed.

The product I order was defective. I was told by Amazon to contact the e seller by email. After 2 weeks nothing was done. Amazon says to return the item for a full refund. After a couple days later Amazon tells me that there is a restocking fee associated and I’m ** out of luck their exact words and the worst part is my cobblestone has holes in the ground I had to pay a contractor to install the product and I had to get another contractor to remove the product

I applied for a secure Amazon credit card and put a deposit down, which was taken out of my card immediately afterwards. However, an "error" message was shown on my screen that "something went wrong". Upon checking my bank account, the money was indeed taken out of my account for the exact amount I deposited onto the secure credit card I applied for. Now I do not have access to either the money sent and am being told I will have to wait 5-7 business days before I have access in any form to $100 from an incident that occurred due to no fault of my own. I spoke to a customer service rep. and was then transferred to Synchrony bank. I was just told there was nothing that could be done by both representatives. Now I am the wiser..

Ok. So I am not one of the 160 million people who have Prime. I have been waiting over 3 weeks for a shipment. This is a long time when all items are in stock. Walmart, so far does a better job and is often cheaper. If the product is damaged or defective I only need take it to the local store. Now that's Prime!

Every time I order multiple things two or three items are late or missing. I think I will just order from a better operated company! Amazon shouldn’t let companies that don’t fulfill their orders on time.

Everything about Amazon is awful now, from their incredibly bad customer service to drivers that can’t/won’t follow simple instructions. Customer Service employees, if you can even get them on the phone, can barely speak English and are clearly reading from a script. Their answers are always the same regardless of the problem. Deliveries are never on time and the drivers can’t follow the simplest of instructions. Having a Prime account serves no useful purpose anymore. Items that are supposed to be delivered in two days are taking far longer because Amazon is handing off packages to USPS instead of delivering them themselves. Complaining to Customer Service is a waste of time as Amazon clearly doesn’t give a damn about their customers anymore. Today’s failed delivery is the last as I’m canceling my account. The aggravation simply isn’t worth it. Does Amazon care? Of course not.

Amazon have no support in USA, they are using people in **, with very poor English language skills. Nothing get resolved. Also many reviews are fake because Amazon allowed company to offer free products for good reviews. Amazon save money shipping mixing packages with counterfeit products and legitimate products. You pay for Prime account and you do not get the services that they promised. Amazon failure to delivery on time and it cost lots of $$$$ to our company for events cancelations.