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Like many on here, I decided to cancel my Prime membership after 20 something years. It's clear that Amazon has no concept of managing their supply chain and are so deceptive to customers, it's amazing how they get away with it. They increase Prime membership yet the majority of product takes several days or delivery AND if you find the same product with 2nd day delivery, it's marked up significantly higher than the same product with several day delivery. So, we are paying higher cost for membership and then higher cost for product to take advantage of the membership. Go to Walmart - less expensive, better product availability, 1-2 day free shipping. Amazon is horrible!
Amazon customer feedback post is worthless. Amazon does not allow any negative feedback on its customer feedback webpage. They block these negative feedback inputs or totally cut you out of their feedback webpage. Therefore, the Amazon Customer feedback pages are worthless and misleading.
While Amazon is a good company, they presuppose, with their "topics and answers" list that they are so a great company that they know everything that the customer needs in response to an order question. Should an order be late, as in my case, (after promising a certain delivery date if I ordered a product by a specific time slot), my options for recourse with the late order is to wait an additional 3 days to see if the product arrives, and only then I may choose to cancel if I desire to do so.
As a Prime member whose pays yearly for their "2 -day delivery" promise, this is woefully unsatisfactory, especially when the onus for shipping details on the order is pushed by Amazon into MY LAP to follow up directly with the shipper to find out why the shipment that THEY arranged with him is late!! They effectively "shield themselves" from customer inquiries into such orders by not providing any direct live web interface method with their company. This fact will weigh heavily upon any future decision to continue my membership with them!!
I've been Prime member for that past 18 years (since 2004) and I just cancelled my membership two days ago along with Amazon Store Card due to overall experience at Amazon.com where you no longer can trust Amazon as company or their Customer Support that has been outsourced to India. Let me explain why. I don't know if you've noticed over the past few years (5 years) Amazon products quality in general dropped drastically from being best place to shop to a place that start looking like China retail site.
Amazon has been caught posting an insane number of fake reviews for their products. I received many products marked as "Brand New" that were either open-box or renewed items. My problem that you no longer can rely on reviews, as they fake and don't represent actual product quality. In the past 3 years I've returned more products than in 15 years combined, just imagine that for a second. Their customer support has been outsourced to India and other countries where representative literally don't care about your problem.
Amazon Store Card experience become final nail in the Amazon coffin. I will never shop on Amazon again but let me also explain on what happened. Amazon Store Card mobile app and online site are literally not functioning properly. After making a purchase transaction is not getting reflected on your account for up to 5 business days, that's the whole week guys! That's doesn't stop there.
When you try to make a payment, your payment is not appearing as pending transaction for up to 3-4 business days, where app still showing your balance as unpaid even after confirming that they successfully received your payment. Again, it doesn't stop there. They are using Synchrony Bank that falsely advertising everyday 5% cashback with qualified Prime membership. I've never received any cashback. Next when you cancel your account due to not properly functioning app, Synchrony Bank will report your cancellation to all main credit agencies that will hurt your credit score.
Amazon other products like Amazon Prime Movies become total garbage selection, where if you want to see some decent movie, you have to rent it, buy it, or subscribe for another service. Amazon Music is another money-making machine that on top of your Prime membership on every single use will try get you subscribe to Amazon Prime Unlimited service with crappy sound quality, and if you want HD audio quality you have to pay extra. If you don't pay attention for everything you buy at Amazon, you end up like me literally spending thousands of dollars per month. I AM DONE WITH AMAZON! Amazon become like eBay where you get 50/50 chance of getting what you really want and at the end you also end up paying pretty insane price to get all of the Amazon-paid services. From best online retailer you've become TOTAL GARBAGE COMPANY with ** services and customer support. GOODBYE AMAZON!
This site is very informative and easy to find the products you want, and need. The only problem I have is some products do not list a price, such as some Graphics Cards, I have to click again to find a price for them. I do not think this should be Needed. Thank you/ LOK
I never had an Amazon account before but when I did open an account Amazon told me that I was linked to someone's account, they will not work with you or contact you but just give you a email of bull **. The CEO Jeff Bezos can care less about if you have problems with an account, they just close it and you have problems getting refunds. Andy Jassy, you try and contact his office, he will give you the brush off like you're a criminal or something, the Account Specialist Department all they know is how to send emails out with lies and misleading information. So far I would avoid Amazon.com altogether, they are a ripoff company, SO BE WARNED, if you're not their kind, beware.
We bought one dining table from Amazon via driftwood (Bharat furnitures from Rajasthan) on September 2021 and after 7 month we found cracks in joints of dining table. When we contacted Amazon they completely denied to stated the problem and any kind of help than we talked to seller. And seller now denied to give any service to fix the issue or refund or replacement. Now, Amazon and their seller both denied to fix our problem. We paid 16k and buy furniture from Amazon.
1). Better choose or go to seller directly so if in future any problem came you can go and fix the issue by own.
2). DO NOT USE OR TRUST AMAZON and their Sellers, they are running a fraud scam.
3). Amazon is one of the worst and useless website who is just selling garbage in their website and without taking any ownership in their sellers.
I like most others would leave less than zero stars if possible. Over a month ago Amazon decided that someone was ordering items they shouldn't be - and shut my account down. All items were me - they were gift cards to Amazon for a program we are doing. They canceled all. I was in Mexico at the time - not sure if it was the location that freaked them out. I have explained over and over and over and over that it is me. They refuse to turn my account back on. Every time I call, I'm told that there is no email or phone number they can give out to "said department" - CS has to generate an email with them. CS doesn't even have a phone number to them. Right. They've emailed a couple of times with a format email telling me I have to get a new account, because they deemed someone hacked into mine and placed an order. IT WAS ME!!!!
They finally send an email saying if I really want to get back in, what I have to do - starting with resetting my password. I've explained over and over that I get a notice every time I try to do this - saying they've closed my account and they won't allow the password to reset. Not only did my Prime renew days before this happened (NO ONE has offered to refund this, so I would have to pay for it again - even though I've asked). I have numerous items I have to return and now can't because I can't start the return process. To say their CS is beyond the lowest most pathetic thing I've ever experienced is putting it mildly.
First off there is a language barrier. Second used to be all about customer. Not anymore Amazon is going down the tube fast..used to love reasonably priced, great customer service easy returns. Now everything truly spiraled downhill....the customer service is so annoying.
I have been ordering from Amazon for many years and recently I was at the door (as I saw the amazon driver in the camera). Now that I am in a wheelchair I shouted out to the driver if he could come back and hand me the package because I cannot get out of my wheelchair and walk to the box. The driver said the following "go ** yourself you cripple". I called Amazon to complain and 48 hours later every order that I had placed which was in route were returned to amazon for refund. I guess it's OK to curse and use foul language against Prime customers who cannot walk to retrieve their packages.
Amazon is piloting an extra charge for one-day delivery for Prime customers. Don't fall for it. Gave it a try and Amazon failed miserably. Not only did they not deliver early as promised and charged me for, but now the package will be delayed - something that is also occurring regularly since Amazon started their own delivery service. By the way, Amazon does not refund the "expedited delivery" fee even if they deliver late! You have to cancel and reorder.
Amazon charged me an item had been returned through UPS! Called to confirm Amazon admitted that it should never charge me back since the item was dropped off at UPS store. But this was second times happened to me and Amazon still didn't fix this common issue?! Amazon an average sale is $950 million a day, let say 0.5% fall in this error = $4,750,000; if 95% of customer didn't bother to check their statements = $4,512,500 was overcharged by Amazon a day!
Amazon will not know this error unless customer called to compliant, then they just refunded the overcharged! But why it is so hard for Amazon to fix this issue? Was it very hard? No, I'm an IT professional, the programming is so easy to fix it: If warehouse received return item = No; then charged customer back (this is what Amazon code now). Should change to the following: If warehouse received return item = No; then if return received in UPS = No; then charged customer back else = report to UPS missing items.
As you can see, the programming is so easy to fix such logical errors, but why Amazon still didn't bother to fix it? Because Amazon can make over $4,512,500 a day without any penalty, so why not? If this is not call scam, then what should it called?
Do not bother ordering from Amazon 3rd party marketplace sellers. You will not get your money back even if the product is defective. Their Customer Service people on the phone will just give you empty promises and the run around. They do not know what they are doing. The manager I spoke to was so arrogant and treated me like a little child.
Several times happened. Several times happened. I ordered online. Amazon gave me time window. Just a few minutes before end of the due for no reason my orders canceled. I understand this issue could be happen. But the main problem is Amazon doesn't care about how is the customer's feeling. I tried to tell them my complain is about my time. Amazon waste my time and I need my orders, although they try to make me happy with 5 dollars credit offer. I said this is insulting whenever people talk about humanity and customer's respect, but they still tried to buy my waste time with 5 dollars gift card. I just disappointed because feels like Amazon already grows up and don't need to respect or responsibility about customers.
Even Worse than that is customer services that act like robot or some technology without any understanding. I recommended to send me my order after at least another two hours chat with customer service but they passed me to the other person and it repeated several times and each time they asked me to explain again my story. I know billion dollars corporation don't even look at our rights but I'm sure wherever any system ignore humans they will fall in the end. For my part, I will close my Amazon account forever. I hope no one else has such an experience that I had.
I’m so tired of calling Amazon regarding their delivery companies. They try to redirect me to these companies and it’s futile. Amazon is responsible for making sure my packages get to my door. That’s why I pay extra to use their site. The only company that does bring to me is the one being evaluated each delivery. I feel as though I’m being punished for living in an apartment. Too many lazy delivery guys will leave my packages at the entrance to my building. That would be equivalent to leaving a box at the end of someone’s driveway. I’ve had young men leave extremely heavy boxes for me to drag home. Even if I catch up to them they say they don’t care. I’m a 60 year old woman with back and neck issues from working hard all my life. Amazon you’re responsible for ensuring my items arrive to my door!!!
90% of my orders are late. And when speaking to customer service they give you the run around. My most recent order I paid for Express shipping to have it arrive the same day. Had me waiting til midnight. When I spoke with representative via chat they could not spell too and when I said I didn't understand what they were meaning the ended the chat, then I called spoke with a few CSR's then a supervisor who offered me a refund and said, "Your product will still arrive. Don't worry about returning it." I agreed. When I checked to see if there was a shipping update and instead the order is no longer even being shipped. It was canceled. Altogether the false advertising their doing with there shipping and lying to customers just to end the call.
This company is just poor with skills. I don't know who is training their agents and I not accepting English is not the 1st language as a supervisor tried to use in regards to poor spelling and a full conversation that looked like a bad rap song and rudeness. But again this is not the first time I delayed delivery. But the 1st time a rep had misrepresented what was a solution which caused a bigger problem. When speaking to more agents I was asked, "Can't you go to a local store and purchase." I was completely blowed away you would suggest your competitors. Okay I suppose Walmart must be the better choice.
On later of Feb,2022, I mistakenly returned packages to UPS (Amazon returning label) which doesn't not belong to Amazon. On earlier of March, 2022 I found the mistake then try to contact Amazon via phone and email, then the nightmare began, so far, I have not got the mistakenly sent packages back. First It is hard to find the real customer support phone number, neither find the Amazon support email.
On March 5, I called a customer support number (found online), auto voice, no one answer the phone. But a few minutes later, I got phone call from one of the following: **, calmed to be Amazon supporter, they knew my phone number… Later on I found that they are Scammer who maybe have inside connection with Amazon tech support, so they got my contact information “on time” and with the "help" of Zelle which cause me lost a fortune. Last but not least, I continue call "correct" Amazon support number, and was told that found my packages but don’t know when my package will be returned to me. If I don’t get my packages back in 3 months, I will never buy anything from Amazon again. (Now it is about 1.5 months.)
Well bought something on Amazon tells me it's gonna arrive on the fifth of April. Now we are the tenth (still not arrived at this time) and when I look at the location of my package it seems to not have been shipped yet. And on the 13 I can ask for a refund so the feeling I have right now is that they get money without sending me my items. So it feel like a big ** you to me, there is NO way to send them emails only a phone number. What a awesome company (sarcasm). So I'm gonna talk to Amazon about this. Maybe they will do something about this and remove the seller from their sites. So do not ask for them to ship anything. They are a waste of your time!
Well I learned a valuable lesson today. I am selling all my Amazon stocks. This is a huge risk factor waiting to happen. My chat agents kept dropping my chats even the supervisors. They did not care about my situation. They treated me like a joke. It was a horrible experience. They offered me a 5 dollar credit. At this point I think it's time to go back to shopping at Walmart. At least they pretend to care there. But the whole situation boiled down to this. I have my daughter coming in town that I have not seen for 4 years. I had a special movie night planned with 3d. I brought everything I needed and made sure I selected the option that said. Next day guarantee. They changed it to 3 days away. I chatted with the agent. It was horrible. I have screen shots of the whole situation. The biggest problem for amazon is they need to be careful who they disrespect. Because they never know who are stock holders.
Amazon would not refund (or issue a gift card) for any unused Amazon gift card entered in my account after I decided to close my account. I lost a $100 unused Amazon gift card that was on my account. The customer service was very rude. I will never buy from Amazon again.
I have been a customer, and fan of, Amazon, for many years. However, it seems they have now changed their internet interface. It is now difficult to find the kind of products I want. And there is nowhere I can make this complaint to them, so am doing it here.
If I could give zero stars, I would. I bought my granddaughter a 50.00 Amazon gift card for her birthday. She purchased a PS gift card, with it, and they locked her account. This was a year ago. She’s never recovered her birthday money, nor managed to get her account unlocked. So I purchased 200 dollar PS e gift cards, today, and now they’ve locked my account and flagged my credit card as fraudulent. I will never use Amazon again! There are many other shopping alternatives that have customer service reps that actually fix these problems!
Did Not Receive Advertise Product…. Then got extremely rude and unprofessional people… giving incorrect information in Customer Service…. They don’t care at all about their customers…. They deserve negative stars!!!
This is specifically concerning Kindle, Amazon's book producing for authors and selling service for readers. I've been buying and selling books on Kindle for years, usually with little problems and customer service did a good job helping me if I had problems, until now. KDP is now shutting out authors from Kindle who have been on KDP for years and now closing their accounts, creating lies as to why you are cut, with no proof. There is no allowance for fixing unknown mistakes, or providing evidence as to why KDP is closing their accounts. They just send an email stating you can no longer submit books, receive royalties, as KDP will confiscate them, sometimes thousands of dollars owed authors, all of their books gone from Kindle, and they can never open another account again. This doesn't make sense whatsoever. Have out of control robots taken over???
It seems Amazon is going off the deep end experiencing more problems than ever, especially now with employees wanting to unionize, despite getting better wages and benefits than they could get in another warehouse job. Authors Beware, you can be cut from Kindle for any reason, but they will make up reasons without proof. There are other places to create books, that I am guessing won't cut you out or steal your hard earned royalties. Readers, who knows, you may not be able to read as many great books anymore, and maybe be cut next.
Every time I order a large product from Amazon, as a long time PRIME member, I get a "guaranteed delivery date". Purolator misses it by multiple days. I wait home when I know a large package is coming as I don't want it stolen from my porch. This time, and the last, I ordered a rowing machine. Even if delivered today it will be three days late, and based on Purolator tracking I can see it has been sitting in a Purolator depot 20km from my house for the last four days. I contact Amazon and they can do nothing. I will not be ordering much from Amazon in the future if the PRIME membership means nothing to them and they cannot hold their partners accountable for later deliveries.
I ordered thousands of dollars worth of home decor when my income tax return came this year. My kiddos and I had moved into our new space in September and had been anxiously awaiting the measuring, ordering and planning. I ordered a few vintage tin signs for my kitchen. They continually said they would be "delivered by 8 pm tomorrow". There was no tracking info, just that it was being sent from an international mail carrier. I didn't make it an issue until things I had ordered started showing severe damage or just never showed up.
I utilized the chat feature online which continued sending me from seller to Amazon and back again. I sent an email and received a response telling me they were so sorry and they were reimbursing me for the 3 signs. They said not to bother sending them back, as it was their way of making things right. I was thankful and once the signs finally showed up, I returned to the product page to write a review. The shipping and tracking were less than reliable but the signs were great quality and couldn't have been more perfect.
Logging in a few days later, I noticed I had a message from Amazon. They had shut my profile down and erased ALL reviews I had previously shared. I thought it was a mistake. I utilized the chat once again and was ASSURED that the problem was fixed and my account would be reactivated within a few days. FIVE MINUTES after the conversation in chat, I received an email stating that they were holding steadily by their decision to suspend my account and suggested I read their policies on review etiquette. I read it, but still asked them to explain what I had done specifically.
The email I got in response blatantly and outright accused me of "having relations with international third-party sellers by trading the promise of free products for glowing reviews". It's been a month and I'm still slightly in shock. I will never go back to shopping with Amazon. So incredibly disappointed.
I returned an item to Amazon, therefore, they promised the money would be refunded back to the card I purchased it with. Once they received the item they decided that they would rather put that refund on a gift card (which I never authorized). I waited and waited for the funds to be issued back to my acct, and when I logged on to amazon to contact customer service I notice they put my refund on a gift card and immediately deducted money for another month (which I NEVER authorized). Customer service informed me today, after once again waiting a week that they could not and would not fix this problem. Amazon took it upon themselves to spend the money that promised to return to my card and then refused to fix the situation. I will Not do business with crooks and there should be a warning on their website. At least they gave me a credit that they can spend.
My account was blocked after I sent gift card to a friend. It has been on hold for the past 7 days, I called your customer service 7 times and mentioned that I have authorized the transactions. Even after I told you that there is no fraudulent activity I am still not able to use the account. Every executive and supervisor saying the hold will be removed but I don't see the output. I have never seen this kind of worst customer service.
I got the an email from Amazon asking me to change password and login but I am not able to login, when called the customer service they are saying that the hold was not removed and executive said like, "Why the corresponding department sent an email without removing the hold on your account." I am not able to directly contact the team (back end) who can remove the hold and the customer team and supervisors on front end they can't communicate with back end team and keep on creating tickets but so far my issue is not resolved.
I've been a Prime member for a long time. Over the years the "extras" provided have become fewer and fewer. One of their claims is that it provides 2 day delivery on millions of items. I'm yet to find one of those products. Now, I can expect a package in no less than five days. Often the packaging is terrible. As for Prime Video, the only "free" movies are not worth watching. Everything else requires extra rental or buying options. I no longer shop exclusively on Amazon and will not renew membership. At the new higher cost, it's not worth it. Don't be fooled into believing their promises.
Overall I am satisfied with my experience at Amazon, but two areas of major improvement needed. First is the product reviews and pricing. There are thousands of positive reviews for so many items, and it's clear that the reviews are bogus or not really associated with that product. There needs to be a way to only view products sold by Amazon directly, because many market sellers way overprice items that can be purchased cheaper elsewhere (like Walmart, Target, etc). The second issue is they make it too difficult to get help when there's an issue with an order.
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