Amazon.com Reviews

This is simply about returns of incorrect items shipped. Twice. First was a utility closet where they shipped me two. I ordered and paid for one. It's really heavy and I'm 83. Instructed to paste a new shipping label and use a UPS store. Had to use black spray paint to obliterate old ship label and put on the new. Struggled it into the car and then into the UPS. Second was a pair of curtain rods wherein I received an ugly black purse that wouldn't have made it onto Amazon Haul. I had to drive 12 miles to a Whole Foods, and when I returned the purse, I did receive a refund for the rods. Really think we should be somehow reimbursed with a media credit or something. Otherwise, I'm an Amazon groupie.

Amazon has failed to ship or deliver a $469 item to me despite ordering it twice, when the Amazon website says it's in stock and sold by Amazon and shipped by Amazon. Amazon customer service reps (in India) have lied and misinformed me repeatedly in lengthy phone calls as I struggled to find out why one day this item was tracked to an Amazon distribution center just five miles from my home, and the next day the item was gone, lost, no tracking info at all! As their data centers get bigger and technology keeps getting buggier Amazon Prime customers like me are getting burned.

Amazon delivery service is pathetic, Since I am Prime customer of Amazon India, though there is no listening of customer pain. My order got cancelled two times but there is no action taken.

I have been an Amazon Prime member since 2022 because I believed the membership provided reliable benefits, especially the convenience of fast shipping. Unfortunately, my experience over the past year has been increasingly disappointing. Many of my orders that were advertised with Prime delivery have not arrived by the estimated delivery date. I understand that occasional delays happen, but when it becomes a recurring issue, it raises questions about whether the service is consistently delivering the benefits customers are paying for.

I use Amazon app for a long time and then today they sent me a violation about a return stuff to get a refund and they close my account. Where is the reason if you get damage item. I am not working by quality and then I already speak to customer service or I speak to seller about returning to get my refund and then they want you to keep anything they send it to you damage or broken or something don’t like it cause they wanna keep your money on the company bucket. Is unfair to close my account because I told him his stuff I don’t want it. I don’t like them.

Dealing with customer support with Amazon is atrocious. I made a payment trying to be responsible and early so I had no penalties and now they tell me it was 1 day too early so it is applied to June so instead of June and July paid I have a double payment for June and no payment for July and magically there's nothing they can do to help.

I used to be an avid Amazon fan. They used to offer products and services that you could rely on, at prices that were hard to beat. The used to have great customer service. Now they often have delays now which they do nothing about. Their site is design with a lot of dark patterns designed to squeeze every dollar out of you. And the are Regular regularly reduce the quality of their services to continue to try to raise their margins. For a company that used to be about customers they have just seeing their customers as a way to increase their revenue now.

I use Amazon a lot and their customer support use to be topnotch. However whenever I have a problem now my calls get routed to India, I do understand that is cheaper, but they are idiots and it’s frustrating to have to deal with them. Amazon is big enough to afford better customer service.

Amazon is now the worst place to shop. It is filled with counterfeit items. I’ve complained to them but these sellers are still pushing their counterfeit items, I thought federal law prohibited the sale of counterfeit items. Also items are not the cheapest but now more expensive than you can find elsewhere. Amazon needs to be put out of business. Is there not another company out there willing to give the people what the want and ask for and become wealthy in doing so. Jeff Bazos is the son of the Devil.

I've been a Prime member for many years and one of the main benefits for me was the free and prompt shipping. Unfortunately, as of late, shipping has been hit or miss. I would say for this year shipping has been delayed more than 50% of the time. If you were to have a deadline on products or materials for a project, Prime shipping far too unreliable to even consider.

Amazon use to be great with delivering on time but the last few years failing big time. I made the order Sunday with an expected delivery date of 7/7. The package wasn't even shipped until 7/7. Seems every 3 packages are delayed and just sit in the processing center for until the next day or two. I've been going to Walmart and all now, tired of the delays....

They usually do okay but in the instances when they don’t, it’s almost impossible to talk with a real person. This time I received a shipment that weighed too much for the shipping box. The box had torn open and one item was broken because it was sticking through the torn opening. Some other items were squished but usable. The customer chat feature had me jumping around in the help section but they refuse to replace the broken item that they broke unless I go through the hassle of returning it. They will charge me for the item they broke if I don’t return it before they will replace it. Of course the shipping box broke, they put too much weight into it and they expect me to go through a hassle in order to rectify the situation they caused. Very poor customer service.

I honestly believe that Amazon hires the lowest IQ DEI for their warehouse workers. I realize it isn't a high skill job. But they should be able to read, count past 10 and know a bit of fractions. Seems every time I order something. I have to order it one piece at a time. If you order anything that comes in a package of 2. And you order a quantity of 2 packs. Simple math says you get 2 packs of 2. But instead you get 1 pack of 2. If you order sockets like Craftsman, you have to order them one at a time because they cannot read or understand the difference between deepwell, shallow well, 3/8 drive and 1/4 drive.

I'd give a zero if I could! I ordered my handicapped brother a Eden Pure Heater for his house. First: they couldn't find his address, which was forgivable. They said they would attempt delivery the next day, they didn't! Lie number 1! Talked to customer service chat, person 2 said it was out for delivery, but tracking said different. Customer service person 2, I asked if Amazon had drop boxes in Terre Haute Indiana? He didn't answer me, instead it got sent back. C S. Person 3, gave an easy address to find in the middle of town. He guaranteed me it would be to the easy address by the following Wednesday. Checked my account, it said delivery Friday. Grrrr! LIAR! OK, at least it will be there on Friday.

Just received my package. Was a day late. Instructions were to leave by garage door but was left 150 feet away on top of hood of car. Glad it is not raining just yet. Not the first time for this. And to think I have another package to come. We'll see.

Guaranteed 2-day shipping that I pay for is really 2-week shipping, and still no new updates or out-of-stock notification.

I’ve been with Amazon Prime since the beginning. Have spent hundreds of thousands of dollars on there. Recently I took part in a prime day sale of an iMac. It was slated to be delivered two or three days after I purchased it. Then they updated saying it wouldn’t be until August 11, which is about six weeks later. After many failed attempts with customer service, they just kept regurgitating the same thing about it not being in stock even though it was in stock when I purchased it. They have made no attempts for any sort of accountability and I am now going to be ending my business with them over this. Over the years, they’ve increasingly been less reliable, and the customer service has plummeted.

I order many, many items weekly from Amazon. I only return items that are not as described or just not as photo shows. In the past they offered free pick up, then switched to $7.99 via UPS and /or USPS. Now they have deleted those services and offer Amazon pick up for $7.99. I chose that as only option available and for over 6 days they have not shown up for pick up. I have contacted their reps and not one has been able to assist with this. This is horrible customer service. I work from home so I cannot drive for drop offs nor do I want to. I can tell you as of now I am going to order from Walmart and save all this frustration. Shame on Amazon to treat long- time customers this way. This month alone, I ordered 125 items.

Bought a daybed on Amazon. It failed and I contacted Amazon to get warranty information. They couldn't find my purchase, of course why do I need that to find the warranty information? Kept saying can't find your order. I even sent my order number but they said they can't find it. I forwarded them the confirmation email and still have not heard from them.

Amazon mispackaged Jason Age Renewal in the two-pack. Instead they had the less expensive (not Age Renewal as advertised and mislabeled on the outside sticker) of the package. I have now reported this three times and continue to be sent the wrong product. Customer Service actually promised me I would receive the correct order the third time I replaced the incorrect order. I laughed. Promises are cheap. My time and gas returning this product three times is not cheap. No one at Amazon cares. My suggestion: start shopping at real stores again and give them your business. I have had other problems recently as well. Amazon’ quality control is neither quality nor control. Was I offered any compensation? No. Just a promise that should never have been made.

Shipping is extremely unreliable. Packages are frequently delayed and even more frustrating left at someone else’s door! On several occasions I received something different from what I ordered. A large percentage of the customer service representatives lack the knowledge or ambition to help rectify your concern. Recently a package was out for delivery, four stops away and then rescheduled for delivery 5 days later. I paid a higher price to get it sooner so I wound up canceling it, however, the customer service representative never cancelled the order!

Amazon's customer service has declined to the point that I will only buy from them if there's no other option. Clueless reps, near-hostile supervisors, a web site that seems designed to make you rage quit conversations - this is NOT what people expect from the biggest online retailer on Earth. Bezos sends people into space so he could surely afford some phone reps who are fluent in English or who are knowledgeable about certain types of products.

They outsource to people who don't understand customer service or English or anything actually. Nobody knows anything or is held accountable. They will mindlessly transfer you over and over and never give you a refund or help with tracking they don't understand their own promotions or anything. I literally spend thousands on Amazon and I need help seldom but when I do nobody cares.

Why would Amazon use USPS to deliver an oversized package? The carrier marked my delivery as an attempted delivery because my oversized package didn’t fit in the cubicle. Duh! I’m home! I made a point to be home today for this delivery. Bring it to my door as expected. The carrier made no attempt to deliver my package. Now, I have to drive to the post office TOMORROW when I specifically needed it today and I specifically needed it delivered. I will need to make special arrangements because my vehicle does not have enough space for this package. Another late package! Another very unsatisfied customer! In my opinion, Amazon has become so inconsistent and messy. Amazon does not make it easy to find answers or to file a complaint. They DO NOT care! I would make my complaint about USPS but we all know what a mess they are.

Okay we are going to start with Amazon's most recent discombulated mess up for this day. As for one of the three deliveries that was supposed to happen today, we were here at both offices. Suite #6 and Suite #8. Nobody came to either location. We have been here since 7:00 am and a sign is on the door to come to Suite #8 with deliveries. There is no excuse for this non-delivery. Amazon, your staff gets worse with their fabrications as to why they can not fulfill their own promise of delivery on the dates and times that you set up.

So my account was hacked and they were not concerned at all. I contacted them on 3 separate occasions and explained that my account was stolen and they kept sending me an email telling me there was nothing wrong with my account. 20+ years of shopping history and misuse of my Amazon Prime card for bogus purchases. I even gave them the email account of the hacker and they were still not concerned. Do better Amazon.

I started shopping on Amazon a couple yrs ago and everything was fine. Got items on time, and then this yr. almost every purchase is late sometimes up to 3 days. I shop at Amazon Prime for their fast free shipping and I am not getting that anymore. If they do not get it together I will cancel Prime and shop somewhere else that you can depend on and know when you are getting your products. I mean come on, you're a huge Co. You should know how to run it, esp since the big thing for people is the fast shipping or at least get it when it gives you a delivery date. I am not sure but I thought I heard they laid people off and went to AI, Maybe that is the problem but get it right. Either way I am tired of the whole shipping thing and just about done with this CO.

FYI, Amazon Prime Week is a scam! Be very careful on what you order during "PRIME WEEK". I am a Amazon Prime Member. I just tried to order some items on sale for this "Prime" week. My order total was $44 but the shipping cost would be $184.00. I was just told by an Amazon Customer Rep, that this is because the items are being shipped from a third party. I told her this is fraudlent because if they stated that I can get these times in the next few days, they cannot be shpping from oversees. She had no answer other than to contine to repeat herself. I cleard my cart and will write to Consumers Affairs about this crap. Beware!

I have had issues with Amazon for years. I have been banned from leaving reviews and NO ONE working for amazon can tell me why or fix it. I have been going in circles with them about it multiple times for years. This is aggravating and irritating.

Being bounced around for 2 hours and brushed off. I also wanted to inquire how I can report workers that handle customer service enquiries and I’ve been getting bounced around and they’re telling me that the return window is 30 days only which doesn’t make sense because when you order sometimes it takes that long to receive an item. Then they drop my calls and they bounce me back-and-forth between the chats. Without even saying anything this guy, his name is Yashwant kept me on the line for about an hour, he mocked me and asked me the same questions multiple times. And then gave me the same answers after asking me to elaborate. This one again - Arun is doing the same thing…

Updated on 06/16/2026: In the last few weeks the customer services representatives have lied to me only to get rid of the customer who has a legitimate complaint about a product that Amazon is supposed to handle. E.g. We will issue a $50 gift card balance to your account so you can purchase a new blanket. The credit will appear in your account within 6-8 hours. Next day I checked, no increase in my gift card balance. Called customer service and they informed me that there is no record of such conversation.

Amazon has shipped a total of 6 boxes to me, all which leaked. 4 had chemical products which they put in with paper products, causing me chemical burns, and significant skin damage, their A-Z guarantee promise is a total fraud as nothing was done, and you would think they would have learned but no another one came delivered someone needs to address their unsafe practices and their claims handling.

WOW AMAZON DID IT AGAIN. SENT A USED ITEM, COMPLETELY WRONG COLOR IN USED PLASTIC AMAZON PACKAGING AND HAD A FOUL ODOR. This is the 5th Amazon order this year where new item orders are being recycled from other amazon customer returns. Called the clowns at customer service and they gave me some back and forth about it being due to the vendor/seller. When I asked to speak to a customer service manager/supervisor, they put me on a hold and proceeded to input LOUD BEEPS FOR 1-2 MINUTES, trying to get me to hang up, but they instead hung up. Better to order from Walmart.com, who can actually deliver on time with new items. Amazon is trash, I cancelled my prime membership.

Amazon customer service is the pits!! All from foreign countries and don't understand English half the time. Their products most of the time are broke, not complete orders, they don't deliver certain products like Trump coins, they refuse to post truthful reviews about the customers that sell on Amazon... They have no phone numbers to make complaints about their crappy service... And I'm sure this one won't get posted, so I'm going to start an Amazon complaint review site where people can say whatever they want... My reason for this review... I ordered 4 tires and got 2... When I complained, they sent 1 more... How is a van supposed to run on 3 tires... Needless to say I canceled that order... Bad, bad service!!!!

Never would I have thought that I would have to go through something so wrong in dealing with Amazon.com. I order headphones. Amazon lied and said that they had been delivered. After checking the delivery information Amazon said that the item was being held at the delivery facility. I ask for a refund- It was past the delivery date. Amazon said no- wait for my item. I ask when the item would be sent. Amazon ask me to fill out an incident report. WHAT!!!!! I CAN NOT GET AMAZON TO DELIVER MY ITEM OR REFUND MY MONEY. AMAZON HAS TO BE STOPPED- ENOUGH IS ENOUGH!

Careful on this purchase, they will automatically put you on a "Subscription" after they figure out your CC timeline... The Story: I have ordered this product from Amazon maybe 2 other times (in over 20+years) before this last time I made a purchase about being of April ??.... # Amazon's game is to put the customer on a 'Subscription' every 4 weeks, (my monthly statement goes 27th round) so they charged my CC on the 29th, then shipped on the 30th (my previous order took about 16 to 20 days or more days to arrive/not a prime member/it sat at a mid-way postoffice for 5+ days 😡) anyway....

Amazon Prime Member means nothing anymore! You order a item and it is mostly delayed and you get it around the same time of USPS mailing! I am still waiting on an item that has been sitting near me here in NC for 2 days and still delayed. I talked with a driver, and they told me the process when late night deliveries happen, if it is late they return their truck to the warehouse until the next day, delaying your item arrival. This has occurred many times for me and I am cancelling my Prime membership and ordering from TEMU which has the same junk with better customer service. Just try to talk to a live person at AMAZON, not happening!

Ankit was the last and only honest agent I chatted with. The others told me lies like "we'll give you a full refund for the delay and you can keep the items when they're delivered". This was a deliberate lie, meant to assuage my concern and have me go away. Same trick used many times by the foreign chat agents, and it's happened to me multiple times in the last year. Many delays and problems with carriers and on time deliveries and then lies from agents like "we'll have it picked up by another carrier and promise delivery by the end of today". These are ALWAYS lies. Why do we pay so much for prime and have to put up with this? Please tell Bezos to fix Amazon and spend less time blowing up rockets. I've been asking this for a year.

Amazon has apparently decided to ban me from ordering anything from their site, and they refuse to tell me why. I asked for the specific dates of the alleged violations and exactly what those violations were. This was the response I received. As a result, I can no longer order basic necessities that I regularly purchase through Amazon, including fish food, aquarium supplies, and water filters. Worse yet, I can no longer order copies of my own books that I published through KDP. Because of this, I will be pulling my books from KDP. I will also be sharing this information everywhere I can to show the level of support Amazon provides to a customer who has been using their services for nearly 30 years. If a company is going to take action this severe, the least they can do is explain what happened and provide the customer with an opportunity to address it.

Amazon is not refunding my gift card balance to my credit card. They said they would.