Amazon.com Reviews

I spoke to 7 (seven) "customer support" reps. The issue was a plant stand with not enough screws to complete assembly. BTW - the company never responded to me. AWFUL Amazon support would be an IMPROVEMENT! It all started with Pammi who lied when she told me she'd give me a partial refund for the trouble. I decided to follow up on that. Patricia Ann told me no such refund was ever issued. She transferred me to Shilpa who did nothing but transfer me to Sandip, who transferred me to Shaikn, who transferred me to Nasrin who finally transferred me to a manager Shamshuddin. As I was transferred from one to another, each person just ghosted away. AWFUL SERVICE. He only offered me a free UPS pickup.

I've bought from Amazon and will never ever buy from Amazon again. Their prices are outrageous compared to Walmart.com and even eBay. Amazon will do almost anything to get you to buy from them. They do not take PayPal because this way they get your card info and charge you just for doing business with them, and you will never see that money again. The red flag is that the PayPal people, take my word, please!

Ordered filters to be delivered on May 7th, and are shipped from Uxbridge, MA which is seven (7) hours away from my house. Amazon states, "Your package departed late from our UXBRIDGE, MA facility due to an unexpected issue. We’re getting it back on track and have adjusted your delivery estimate." Seven must be the magical number because the package now will be delivered seven days late, maybe. Hard to believe it takes seven days to go seven hours; it is like the truck is going one (1) hour per day to be delivered.

I bought two Amazon fire TVs. I’ve had them for almost 2 years. A few weeks ago my four-year-old grandson downloaded a very expensive video game unbeknownst to me. The fact that a child who cannot read, could so easily access my debit card through prime and download a subscription video game to me is unacceptable. He should’ve had to have gone through two or three different links to be successful. He didn’t. They started taking $20 out of my bank account every week. That’s how I found out that my grandson did that.

Amazon.com recently opened their own delivery service in Montrose Colorado. I live about 40 miles from Montrose, so I am serviced by that facility. It is the most unreliable delivery service I have ever encountered. Often my deliveries will arrive at the delivery center and sit there for 1 to 2 days. I have had orders that show they were out for delivery but instead of being delivered they are sent back to the delivery facility in Montrose. I would not recommend Amazon delivery to any business.

I am giving you extra star for good customer service. Whenever I've had a problem your customer service has been excellent. However, with only 30% or less of your products made outside of China and challenges finding country of origin information, I cannot provide a good review. I would like to see more products made outside of China, particularly from democratic countries. China has openly stated a goal to defeat USA, why are you supporting them? At very least make country of origin mandatory and easily found so those of us who prefer not to support hostile adversaries.

I used to rely on Amazon for fast, dependable shipping, but that’s no longer the case. Many products advertise next-day delivery, yet after placing the order, the delivery date changes. The return process has also changed, and in some cases they only offer a gift credit instead of a refund. On top of that, many deliveries now arrive late in the evening, around 6–7 pm.

Amazon sucks. All they want is your money and if you have a problem, try getting ahold of them. It's a joke. I have tried for an hour to find the chat option that they claim to have but never found it. So pissed right now. All I want is the one missing part so I don't have to return my item in their box that came damaged and that's why my part is missing, going to look into other shopping sites!!!!

Unreliable delivery and billing that reflects the loss when your Prime Membership does not work and you have to wait for your "supposed" delivery window that turns out to be whatever is convenient for the driver or Amazon. Consistent lying to get the customer to keep believing that Amazon is your best option. This company runs off of pure advertising that lets the customer know that Amazon is "only thinking of customers' best interest and satisfaction". They spend a lot of money to make you think they are the greatest thing since sliced bread, and all the time they have their hands in your pocket and lie to you.

Unfortunately, Amazon doesn’t care if the products from China they sell are horribly defective. Constant problems from a country hell-bent on destroying America. No longer purchase anything from this company, as the root of all evil, money is their only goal.

Made an Amazon order. Payment method declined. Amazon cancelled order. I ordered item a 2nd time payment went through fine. At same time I placed another order using same payment method. Payment method declined. Called bank at Amazon's suggestion. They show no payments declined. Amazon's payment system is broken. I finally got s customer service rep who gave me totally conflicting info. I asked for a credit for my wasted time. She unable to help with credit. From now on I'll stick with Walmart.com. They seem to have a much better system than Amazon.

Amazon does not care about their customers. Long time customer and received a $20 gift card but cannot use because they state my account is dormant and they want a back up payment method (my credit card info) to complete the transaction. I asked where is this in writing or disclosed on their website and I was told it is not a written policy it just is and that only Amazon employees know the policy. How is this legal? How is the consumer supposed to know about this policy if it is not disclosed to the public? For me they can choke on the $20 and I don't have to tell that bald headed Bezos what he can do with the card. If you do not comply they keep the gift card money. Multiply me by millions of customers and you can see that Amazon has quite the crooked operation working for them. What a ripoff. Never again will I do business with these degenerates! Buyer beware!

So Over the years I have used Amazon for a number of things, and over the years their customer service has proven to be the most incompetent group of customer service agents I have ever dealt with. I have lost entire years worth of pictures, music and subscriptions because Amazon's lack of competence. My most recent dealing with them was in regards to me needing to add an email to my account, but not being able to because their system kept telling me my password was wrong.

On April 16, 2026, I signed up for what was presented as a 1-week Prime membership promotion for $1.99. However, on that same day, I was charged $15.89 for a full month of membership extending through May 16, 2026. When I contacted customer service, I was informed that there was no such promotion and that I had signed up for a full monthly membership. This does not align with what was displayed at the time of signup. If the promotion was shown and accepted, it is not reasonable to shift responsibility to the customer. I requested a refund for the difference or a full reversal of the charge, but request was denied. Not renewing membership, I'm done!

I order a Recliner Sofa on 3/14/2026 and selected plan 12 months @ 0%. I received my bill from Chase, and the total amount was on it to paid by 5/10/2026 or there would be interest from Chase @25.74%. I called Chase and they told me that the payment plans were set up at the time of the order at Amazon. So, I called Amazon and got the run around that it was Chase's problem, then it was a third-party seller's and then it was my problem for not ordering it correctly. Talk to a man first. He said return it back and then reorder it again and select make a payment. My question is how stupid can you be. It would cost Amazon to return it and again it would cost them to send it out again. He transferred me to a lady that could barely speak English. She said there was no way of fixing the problem other than sending it back. We ask to speak to the person above her. She said they didn't answer phone.

You Coffee Mocha did not send back my package, which was delivered to you Feb 20, 2026!!!! You refunded package send to you on Feb 14, 2026. How many times I have to repeat myself, can you read? To Whom It May Concern, I am writing to formally request a manual review and processing of an outstanding refund for a recent return. During a previous support interaction, an Amazon representative inadvertently issued an identical return label containing the same tracking number for two entirely separate transactions. Please review the established timeline and details below:

I have been a loyal customer since 2014. The services I pay for have gotten considerably worse. I have used the services less as a result of poor services. There is obviously no oversight with products and quality. The deliveries make it sometimes and are frequently delivered at the wrong address. The streaming service is just as bad. Constantly raising prices but nothing of any quality on the channels. Often airing movies from years past because current entertainment is few and far between. I enjoyed it more when things weren't so murky.

Negatives first, hence the 1 star review. A few years back, Amazon was on time or early. That is how they sold the USA, free 2 day Prime delivery. Then Covid hit, and they were hit and miss, I slightly understood that. But the last 1.5 -2 years, they have been late more than on time. The worst part is that it says Arriving Today, but it never shows. Then around 11 or midnight, it will update from its lies and say, Now arriving tomorrow. Then tomorrow hits and it says, Arriving Today, then at midnight, Now arriving tomorrow. That has been happening often, I am getting tired of it. Today, it happened AGAIN!. So this review. Says out for delivery, HA, but it is not. It is almost 10 PM and the tracking page button that says out for delivery is not checked. This is an outdoor light fixture that clearly says Prime one day, order within the next 5 hours, and it is shipped/sold by Amazon.

Be warned. Amazon does not pay attention to delivery instructions. I have instructions on my account that I cannot receive packages from USPS at my address, so please do not offload. They offloaded several times, and several times I have had a very difficult time getting customer service to understand that I cannot get into my box where it was put after being told I don't know how many times that I cannot receive items at this address. Now they are insisting that I return the item. This is the second time I will never see a refund.

Amazon has gone downhill and fast. Lately our items have been delivered to incorrect addresses. The products claim a certain delivery date but after you place the order, you are given a later date. Our last return was scheduled 15 miles away. The chat suggested I call customer service and that they can offer a free return at a local UPS. I went through the website for over 10 minutes without being able to find a phone number. The site continued to tell me to return the item 15 miles away. I wasted almost a half hour just to return an item.

Amazon is terrible! I wish I could pick NO STARS… I was a frequent user for several years. Then, suddenly, somehow my account email gets changed to an email that is not mine. Their customer service can only escalate. I get an email that there is no suspicious activity found. Because my account got recreated with my phone number. Yet my Prime membership is wiped out, my order history is gone, my Kindle library that I spent money on books is empty. Every time I call customer service... same answer, it is escalated. Just wait 24 hours. Skip Amazon and buy directly from retail sites or drive to the store!

Amazon will add Amazon ultra if you are not paying close attention or you go through the prompts too fast. They force you to to cancel it after you are automatically billed. This seems to be a way to scam you into a service that you don’t want.

Went on Amazon to find myself a new laptop because my HOPEFULLY soon to be replaced laptop struggles to even play YouTube without buffering. Did so and as I go to pay, it got cancelled. Not once, not twice but THRICE. Proceeded to check Gmail later because, it was already nearing time for me to head to work. After returning home, I try to order it a fourth time (take a guess on if it was cancelled or not :) ), I got on to Gmail just to check if I had gotten any notifications about said annoyance.

No dependability left with Amazon, in last 3 months seems a problem with every order. Lost orders, unreliable tracking, drivers coding as delivered but not delivering, no complaint resolution process, unable to actually speak to a customer service rep, the 'chat' option only takes you to some 3rd world facility who have no understanding of what they are doing and cannot respond back in a understandable English language. Will not renew my Prime membership when it expires. Had 3 orders scheduled for yesterday, every order had a problem, and none were delivered, appear lost, but now have to wait another week to claim a refund... Pathetic service, will look for other better online options.

I purchased boots yesterday and then called CS right away to tell them UPS won't deliver here. I asked that my purchase be cancelled if they can't guarantee another shipper than UPS. This morning I check and a UPS tracking # was issued. I called CS again and told them to cancel and my request was declined, stating UPS has the package, BS. I had to talk to a supervisor and ask again about stopping the shipment and cancel. I need boots and the refund to purchase them. I think I will skip Amazon, their reviews are not impressing me.

Watch if you buy digital orders from Amazon. I got charged twice for a digital order for a game and never received my totems. Then started looking back on my orders that I had received and 3 different times I was charged twice plus their fee for each order of almost $4.00. I emailed them and they said they could find no discriminate on my orders. No way to call or chat on their site anymore. So bye bye Amazon. Everything is so expensive right now anyway. I can't afford to give almost $50.00 after all the tax and fees for nothing. Plus the other 3 times I was double charged. Their Customer Service Site is ridiculous. Just takes you back and forth from site to site. No real help!!

I have used Amazon for years. The best thing is that you can get anything relatively quickly. However, I have been charged for prime 2x in the past which I never requested. I recently was placing an order and my screen blinked and it submitted my order without my submission. I am disabled and a lot of local businesses that used to serve as return centers are no longer doing so. I wound up trying to finish my order and received 2 of some things I only ordered once. I talked to customer service and they told me to keep or donate the extras since they weren’t super expensive. I noticed no refund and even though I had a copy of the initial email saying so, they actually told me it was too late for a refund.

I wish I could give zero stars. I have a large delivery box on my porch yet the drivers CONTINUE to THROW my packages from feet away onto a wet porch in the POURING RAIN!!!! The package is soaked, and the merchandise inside is ruined!!!! THEY DON'T CARE!!!!

The one time I had a bad delivery experience with Amazon Prime, they simply don't want to hear it. As Amazon is making it so cumbersome to tell them about a problem so they can address it - here it is, for the manufacturer and other buyers to know. I ordered a 12-pack of Hill's Science Diet dogfood cans, together with other items, which arrived poorly packed. The shipping carton is cracked open on the side, and seven out of 12 dogfood cans are dented. Suffices to say, I won't be using Amazon Prime for that particular article again.

Thanks for the heads up on stopping returns at Kohl's and Whole Foods. No email, no text, nothing on the website.