Amazon.com

The item was bought on January 17 2023, Amazon unable to delivery promise to refund but after 2 months still not refund. Talk to Amazon customer service. They said not amazon responsible and it is shipper responsible. Aalso the person of amazon customer service did not want to solve but tell me the customer must argue with the shipper I lost the money that they do not care about, Amazon just work as scam company help the associate steal money from customer. Also customer service very worst of behavior, today at 11.15 AM March 20 with amazon.com Washington.

Amazon Prime is such a joke. Yes, you get free shipping but it’s just ridiculous that they have a promise date. 4 times out of 10. It doesn’t come when it’s supposed to. Customer service is a joke. They sit there and say, "I’m sorry. I’m sorry," and tell me that I have to wait a couple more days before they can credit back my account! I waited four days for something that was supposed to come the next day and the reason why I got it after the fourth day is because on the third I went ahead and re-ordered it because it was the next day item! It’s sad because they are pretty much the number one mail order company and they can’t even get things when they promised them.

I use Amazon.com daily. I purchase so many items my neighbor thought I ran my own business and needed daily supplies. Therefore I am torn on wether or not to stop using Amazon and switch to my stores locally. Amazon has a serious issue with deliveries. They deliver to wrong addresses, state a delivery time then do not deliver at that time, tracking will say package is four stops away then just switch to “package is being shipped back to merchant”, delay shipping, lost or broken items in shipping bags or boxes, and call for some deliveries with no explanation why.

I been ordering from Amazon for years. After this experience I don't think I'll ever spend that kind of money on them ever again. They will see less money from me. The orders will be short. It not the staff and worker's fault. I still giving 5 stars and mostly thumbs up depends on what happen. I still do not like how the workers are treated. I hope someday it will be better for them.

I was member of Amazon since 2008 so I went through a lot from missing products to buy new and receiving use products. I reached the point where I already know when I buy something from Amazon there is going to be a problem but this year in 2023 I have enough. The Amazon delivery employee stated he or she headed the package on my hand which it never happen. What in reality the delivery employee did is leave the package at my front door which I previously instructed Amazon to don't leave anything at my front door and guess what happen? EXACTLY someone stolen my package like I say I had enough so I delete my amazon account for good and is the best thing I ever done in my entire life.

I purchased 2 items from Amazon. Right after first purchase my credit card was hit with a fraudulent Apple purchase. I own no Apple products. I had to cancel card. I received new card.. Bought another item from Amazon. My card was again hit with a fraudulent purchase. This time it was a fee for Amazon prime I did not purchase. Cancelled card. Received new card. Before I even used the card the fraudulent Amazon prime purchase was on new card. I had to cancel that card as well. I have since closed my Amazon account and will never purchase from them again.

We purchased a product that had to be returned to The Backstore, purchase price of 1955.00. We were refunded 1402.00 stating restocking fee, which was not stated to us. Amazon customer service said they would refund the balance. After several calls to people in India that I could not understand, Amazon did not follow thru with anything they promised us. I had a call with their leadership team in South Africa, "Rudi". Said he would take care of it and call me back and never did. We are stuck in eternal limbo with Amazon, now we have to file a complaint and go to small claims court. We are searching for ways to shop anywhere but Amazon. If you need their help with anything, you better speak Hindu and expect no results.

This website is the worst service I've got from Amazon FR, ever! BEWARE! I have pre-ordered the Hogwarts Legacy Collectors edition back in December 2022. I have paid 311 Euros! The item released on February 7 and was processed through customs on the next day. I was contacted by the DHL that there is a problem with my customs clearance documents and I have to fix this with Internal Revenues Office. Which takes some time. I tried figuring out what to do and so far I came to conclusion that I just will send it back and maybe order next time.

I have been using Amazon forever it seems. This past year they have gone downhill fast. I use the subscribe & save and have been for 2 years. The past 2 deliveries were HORRIBLE. Yesterday's took the cake. Everything was just thrown in the box. No wrapping, no paper to keep everything from moving around - nothing. I ordered a 2 pack of Lemi shine and they were actually out of the box with the horse supplement that I ordered all over everything. The box was partially opened when delivered from the items being tossed around. We had to clean everything in the box as it had horse supplement all over it. The box was too big for everything that was just THROWN in. We have also been trying to order Sovereign Bio Silver and twice now, it said will be delivered tomorrow and then that tomorrow we would get so sorry but it is running late and then it would never show.

Amazon has become as unreliable as Facebook market place. They are listing thousands of products on their website for purchase that will never be shipped. I don't know if this is intentional as because you must be thinking there's millions of dollars a month involved that they get to hang on to until a consumer can go through the entire resolution process to get a refund. Or is it that they just don't care. In the end after hours of effort you will get a refund but they no longer offer any solutions other than just tell you, "Sorry. You've been waiting for 2 months for your product but it's not our fault. It's the vendor's fault."

Second time in the last two months account has been put on hold. Submitted documentation the first time three times before they figured it out. This time I had to get gift cards I put into my account last month. I bought something last month with those gift cards and this month I can’t because I think it’s fraud. Fraud department is a joke. You could not see that I brought propellers with them the first time you should not be working there. Amazon sucks. I should have my car parked by me now, but now I will order through somebody else. From now on Amazon will no longer have my business or my family‘s business, Amazon is a little bit too big for the britches. Time to trim. The fat people need to start buying away from local vendors. Get away from them. They’re bunch of blood hungry thieves.

I am a Prime member and when ordering they promise next day delivery, they promise delivery in 3 days. BUT after ordering about 10 items and 6 of them are delivered later by 4 days, two were next day, then delayed then said expected delivery 8 days later. You can not contact anyone through email to complain or see what is going on. Now that they are bigger the customer is the last person they want to help. If you have prime and select prime delivery, the item shows up 5 days later than suppose to they do nothing. You have to not be prime and if it is late they will refund shipping, if you pay they say live with it.

Worst company ever. Fast shipping is not their thing and has never been their thing. Telling you your order won't arrive on time is pretty much the only email they send out. I will not renew Prime and I suggest you do not either.

I have filed a previous complaint against Amazon with the Washington state AG's Office a year ago, & they got another complaint filed today. Their distribution centers continue to override USPS de-prioritization requests, loading flat-rate boxes full of heavy items, to then have the local post office refuse to deliver their packages to me due to size/weight concerns. I have severe health concerns and cannot drive daily to the post office to stand in line for 20 to thirty minutes and risk contracting Covid, FLU, &/or RSV. Just this week, the post office refused to deliver one package, threw another in a neighbor's yard in the rain, and threw another behind a vehicle in my driveway. Clearly, they are behaving in a passive aggressive manner to get me to stop ordering from Amazon.

It was necessary I return a simple inexpensive T-shirt. Amazon refunded $ but is insisting I take the package to Whole Foods. I do not drive and cannot walk the 3 Mile round trip with a walker. I am almost 83. Idk why I cannot receive a label and leave it for USPS.

If you do not live close to an "official UPS store" you either have to plan a day drive to take it or take a hit on your return costs and PAY for return shipping now. We have an authorized shipping center in town, but you must now go to ONLY a UPS store. Pick-up from house is no longer available, either. The price to have Amazon Prime keeps going up, now we're getting charged for everything in between. Really getting to be not worth it, like it used to be.

ASUS PRODUCT REPORT ASUS BY WAY OF AMAZON. I had a problem with my ethernet connection on my ASUS PB60G. I contacted Asus. Asus told me to contact Microsoft. I knew the problem wasn't my OS. But, it never hurts to try everything. First I contacted my GATEWAY internet provider. By way of them, I was able to try a different computer. It worked on a different computer.

Possibly the most unethical company in the U.S. Amazon routinely tacks on extra shipping charges that were never shown in the order, they take this money out of your bank account and there's nothing you can do about it. If you've had problems with this company, contact a Congressman or the Atty General's Office.

I had purchased 139 kindle books between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card, (initial offer was $51) which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end.

I bought a product that said it was eligible for return. Sold by NUSApure and shipped by Amazon. When I had a problem with the product Amazon referred me to NUSApure and they referred me back to Amazon saying that they do not interfere with the process. So Amazon is selling the product saying that it's eligible for replacement or refund when it's really not. I just want customers to be aware that when they purchase something they may not be able to get their money back if there's a problem.

Amazon requires email authorization. My email address was deleted by mail.com so I had no way to receive the security verification email. I always considered Amazon to be the best in customer service, but this time I was extremely disappointed. Since mail.com was being so difficult, I thought if I called Amazon it would be easy to let them know what happened & change my email address. Wrong! I was asked security questions like what were the last 3 things in your cart & what's your last 3 purchases on a account I hadn't shopped on in over a year. When I couldn't answer those, I was told all he could do is help me create a new account. If I wanted a new account I would have created it by myself.

If an Amazon driver claims he delivered your package, he may be lying. Amazon used to be reliable; not anymore. Three times last week they pulled that “delivered” caper on me over four items I bought. Yes, 4 items “delivered” in two sets (and each set “delivered” two more times.) Among them was a cabinet too big for a casual porch pirate to steal. Here’s why the incidents were no accidents. I’m sorry this note is long, but I want to leave no room for doubt.

Recently in the last 3 months ordering from Amazon is a complete nightmare. Slow deliveries, wrong items, apologies (you know they aren't sincere just repeated dialogs) and charging for returns because they weren't able to fulfill an order. On top of that when they make a mistake they want you to deliver the product to the carrier which in this case is miles away for a shipping mistake they made or if you ask for them to pick it up because it's their mistake they will charge you $5.99 on that and claim you no longer need the item or return shipping pickup.

After ordering I was informed by email by AMAZON that my payment method was declined and given a link to update it, however once in the order I could not change the payment method, so I tried to contact customer service but couldn't find a link to speak to anyone, so I canceled the order. After canceling the order I see all the charges for the order were taken off the payment method Amazon said was declined, so it took me a while but upon making a complaint about an item I did receive I got customer service, and asked why if my payment method declined did they email me if they weren't going to email me when upon their second attempt that it went through?

Amazon promises free shipping on orders over $25 then charge you for shipping unless you check the free shipping button. I'm sorry but shouldn't this be automatic and if I want faster shipping then click on the button for that. I'm now paying $12 to get my order 1 day earlier. Anyone know which government agency handles fraud like this. Amazon also has absolutely no customer service at all. It's all A.I. crap that settles nothing.

The sheet set that I ordered came lose in a box - no plastic bag, nothing protecting it. Also missing the pillowcases. This has become common occurrence with Amazon where half of everything I order comes used/opened, or missing parts. In addition, more and more often, shipments are late to arrive.

I don't understand why I keep ordering from Amazon. They are late every time now. They were top of the game with the 2 day delivery. I didn't mind paying a little extra for it because I got it in 2 days. Well now you order something that says 2 days and it doesn't show up for three or four. I could have got on eBay and ordered the same thing $5 cheaper and they say it'll be here in 3 or 4 days instead of lying just to get you to buy it. This used to be a great company. They have just been going downhill.

Amazon Support 1~858 ~666~0943, Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA. Amazon are streets ahead of the competition and I will always be loyal to them. However on the subject of customer communication pathways they are last. I needed their help during a difficult period of my life and I just couldn’t get their attention. What do you do with a friend who despite your best efforts continues to ignore you. Yes that person becomes an ex friend. Simply not good enough Amazon. So we all need to get a specific resolution.

I returned an item to the Ups store and Amazon never refunded me 220$. I had a receipt that I returned it but according to them. I never returned it. They also lost a package sent to me 280$ and wouldn’t replace it without a police report. They are becoming a really bad business and I lost a lot of money using them. Be careful.

My deliveries always say delivered and I NEVER receive them and have been a prime customer for years. The absolute WORST delivery service/company that offers the worst possible customer experience. Do not pay for Prime. It’s a waste of money.