Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,212,620 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
The item was bought on January 17 2023, Amazon unable to delivery promise to refund but after 2 months still not refund. Talk to Amazon customer service. They said not amazon responsible and it is shipper responsible. Aalso the person of amazon customer service did not want to solve but tell me the customer must argue with the shipper I lost the money that they do not care about, Amazon just work as scam company help the associate steal money from customer. Also customer service very worst of behavior, today at 11.15 AM March 20 with amazon.com Washington.
Amazon Prime is such a joke. Yes, you get free shipping but it’s just ridiculous that they have a promise date. 4 times out of 10. It doesn’t come when it’s supposed to. Customer service is a joke. They sit there and say, "I’m sorry. I’m sorry," and tell me that I have to wait a couple more days before they can credit back my account! I waited four days for something that was supposed to come the next day and the reason why I got it after the fourth day is because on the third I went ahead and re-ordered it because it was the next day item! It’s sad because they are pretty much the number one mail order company and they can’t even get things when they promised them.
I use Amazon.com daily. I purchase so many items my neighbor thought I ran my own business and needed daily supplies. Therefore I am torn on wether or not to stop using Amazon and switch to my stores locally. Amazon has a serious issue with deliveries. They deliver to wrong addresses, state a delivery time then do not deliver at that time, tracking will say package is four stops away then just switch to “package is being shipped back to merchant”, delay shipping, lost or broken items in shipping bags or boxes, and call for some deliveries with no explanation why.
Amazon would be perfect but this is a major flaw that I believe will begin to affect Amazon's customer base. I believe they stopped caring once they became so large. You can never reach anyone who you can understand, They will never give you anyone to contact that is not a customer service rep. I think Jeff Bezos and Mr. Jaffy forgot how they became the world's largest online retailer..it was your loyal customers! Now that they have all the money they need they do not care about customer service anymore. Shame.
I been ordering from Amazon for years. After this experience I don't think I'll ever spend that kind of money on them ever again. They will see less money from me. The orders will be short. It not the staff and worker's fault. I still giving 5 stars and mostly thumbs up depends on what happen. I still do not like how the workers are treated. I hope someday it will be better for them.
My issue was one of my deliveries was very late. It was supposed to be on the Mar. 13. It was delayed. It wasn't shipped yet. So the order said it was very late. It came on the Mar. 17. Of course I give the delivery man a thumb up. One day later on the 18 I thought there was a discount for a very late delivery. No. I got $5 back. It like I was charged at full price. They taken out $105.45 out of my account. They make that kind of money I mean a lot yet this happens with a policy. No wonder there's more negative views then positive. And the ratings, less rare positives and more negatives. With the way things going I wouldn't be surprised if Amazon doesn't make it big in the future. After this experience for one of the little people I don't think I'll ever see full stars for Amazon. My first review about them yet it's a bad review. I hate they have what you need yet it doesn't feel good after a bad experience.
I was member of Amazon since 2008 so I went through a lot from missing products to buy new and receiving use products. I reached the point where I already know when I buy something from Amazon there is going to be a problem but this year in 2023 I have enough. The Amazon delivery employee stated he or she headed the package on my hand which it never happen. What in reality the delivery employee did is leave the package at my front door which I previously instructed Amazon to don't leave anything at my front door and guess what happen? EXACTLY someone stolen my package like I say I had enough so I delete my amazon account for good and is the best thing I ever done in my entire life.
I purchased 2 items from Amazon. Right after first purchase my credit card was hit with a fraudulent Apple purchase. I own no Apple products. I had to cancel card. I received new card.. Bought another item from Amazon. My card was again hit with a fraudulent purchase. This time it was a fee for Amazon prime I did not purchase. Cancelled card. Received new card. Before I even used the card the fraudulent Amazon prime purchase was on new card. I had to cancel that card as well. I have since closed my Amazon account and will never purchase from them again.
We purchased a product that had to be returned to The Backstore, purchase price of 1955.00. We were refunded 1402.00 stating restocking fee, which was not stated to us. Amazon customer service said they would refund the balance. After several calls to people in India that I could not understand, Amazon did not follow thru with anything they promised us. I had a call with their leadership team in South Africa, "Rudi". Said he would take care of it and call me back and never did. We are stuck in eternal limbo with Amazon, now we have to file a complaint and go to small claims court. We are searching for ways to shop anywhere but Amazon. If you need their help with anything, you better speak Hindu and expect no results.
This website is the worst service I've got from Amazon FR, ever! BEWARE! I have pre-ordered the Hogwarts Legacy Collectors edition back in December 2022. I have paid 311 Euros! The item released on February 7 and was processed through customs on the next day. I was contacted by the DHL that there is a problem with my customs clearance documents and I have to fix this with Internal Revenues Office. Which takes some time. I tried figuring out what to do and so far I came to conclusion that I just will send it back and maybe order next time.
On February 20, I contacted DHL and asked them to stop the package and return it to sender. They politely agreed and they initiated new Waybill number and sent it back on February 21. P.S. The package never left customs warehouse, nor never released customs, nor do I have ever received or seen it in person. I have not even been near the package ever.
I contacted Amazon FR on the same day and told them about all this. They said that due to the cost of the item, it has to be first delivered back to sender and then I can get my refund. I waited 2 weeks. I contact them again on March 5 and ask them what's going on? They lied to me that the package was not received. I was freaking out already. I contacted DHL again, asked them what's going on and why do Amazon tell me that the package is not yet delivered? They checked and told me that it was actually delivered to the sender on March 1 and they also provided the waybill number for me to track. After checking it I was shocked to discover that the package actually did deliver to the destination on March 1.
I contacted Amazon again. Explained them once again everything all over again. They now all of a sudden tell me that the package was received, but it was not yet processed (why is this my concern?) and it may take up to 10 days. Which makes it until March 11, which is today as of writing this review. At this point I was fuming already because every time I contacted I was told different information and different excuses. I had nothing to do but wait... And here, today, as of March 11, I contact them again and they checked the "things" after I provided all the proof.
Now, all of a sudden, the agent tells me following: "Sorry but previous agent gave you false information. It is not 10 days but it's 30 days!" Can you imagine what I felt at that moment? These French agents are anti-semitic pigs! They don't know what they do and they are 100% lacking the professionalism! DO NOT order from this website because if something happens, you're in bad hands!
I have been using Amazon forever it seems. This past year they have gone downhill fast. I use the subscribe & save and have been for 2 years. The past 2 deliveries were HORRIBLE. Yesterday's took the cake. Everything was just thrown in the box. No wrapping, no paper to keep everything from moving around - nothing. I ordered a 2 pack of Lemi shine and they were actually out of the box with the horse supplement that I ordered all over everything. The box was partially opened when delivered from the items being tossed around. We had to clean everything in the box as it had horse supplement all over it. The box was too big for everything that was just THROWN in. We have also been trying to order Sovereign Bio Silver and twice now, it said will be delivered tomorrow and then that tomorrow we would get so sorry but it is running late and then it would never show.
Then you have to listen to the idiot machine try to figure out what you are trying to say when you call. Amazon has become more of a headache to order from. I cancelled all of my subscribe & save items. I asked when I finally talked to a real person if a robot filled this order or a person and his answer was either one. Customer service is still great but their fulfillment is horrible. DONE!
Amazon has become as unreliable as Facebook market place. They are listing thousands of products on their website for purchase that will never be shipped. I don't know if this is intentional as because you must be thinking there's millions of dollars a month involved that they get to hang on to until a consumer can go through the entire resolution process to get a refund. Or is it that they just don't care. In the end after hours of effort you will get a refund but they no longer offer any solutions other than just tell you, "Sorry. You've been waiting for 2 months for your product but it's not our fault. It's the vendor's fault."
Well I didn't order the product from the vendor.... And it's become very obvious they're using more and more unreliable vendors and not vetting them like they used to.... So you can order the product pay for the product you just can't get the product and then you need to spend the time and the process in order to get your money back.... It's becoming a regular scenario with Amazon....
Second time in the last two months account has been put on hold. Submitted documentation the first time three times before they figured it out. This time I had to get gift cards I put into my account last month. I bought something last month with those gift cards and this month I can’t because I think it’s fraud. Fraud department is a joke. You could not see that I brought propellers with them the first time you should not be working there. Amazon sucks. I should have my car parked by me now, but now I will order through somebody else. From now on Amazon will no longer have my business or my family‘s business, Amazon is a little bit too big for the britches. Time to trim. The fat people need to start buying away from local vendors. Get away from them. They’re bunch of blood hungry thieves.
I am a Prime member and when ordering they promise next day delivery, they promise delivery in 3 days. BUT after ordering about 10 items and 6 of them are delivered later by 4 days, two were next day, then delayed then said expected delivery 8 days later. You can not contact anyone through email to complain or see what is going on. Now that they are bigger the customer is the last person they want to help. If you have prime and select prime delivery, the item shows up 5 days later than suppose to they do nothing. You have to not be prime and if it is late they will refund shipping, if you pay they say live with it.
Worst company ever. Fast shipping is not their thing and has never been their thing. Telling you your order won't arrive on time is pretty much the only email they send out. I will not renew Prime and I suggest you do not either.
I have filed a previous complaint against Amazon with the Washington state AG's Office a year ago, & they got another complaint filed today. Their distribution centers continue to override USPS de-prioritization requests, loading flat-rate boxes full of heavy items, to then have the local post office refuse to deliver their packages to me due to size/weight concerns. I have severe health concerns and cannot drive daily to the post office to stand in line for 20 to thirty minutes and risk contracting Covid, FLU, &/or RSV. Just this week, the post office refused to deliver one package, threw another in a neighbor's yard in the rain, and threw another behind a vehicle in my driveway. Clearly, they are behaving in a passive aggressive manner to get me to stop ordering from Amazon.
I reported it in Amazon chat and was treated disrespectfully by (Dinesh **, Febin, Aashish **, and especially Neha). Neha said I should pay for a post office box, and travel to and from the post office daily, even when Amazon drivers, FedEx, and UPS all deliver in my neighborhood daily for Amazon. She refused to forward de-prioritization concerns to higher ups and refused to chat further after she and her team wasted well over an hour of my time playing games. It was bad enough that Amazon had been fraudulently charging me twice for Prime membership (monthly and yearly), but now they are refusing to honor their prime membership agreement by refusing to make sure packages are delivered to my home like they do for others in my neighborhood.
I have stipulated front stoop delivery in my delivery instructions, and stipulated that there is a huge Rubbermaid box on my front porch for packages to be placed in to keep them dry during rain storms. I have also stipulated not to use the USPS. I have reported USPS issues to the postmaster general multiple times within the last several years. Clearly all this has done is make the problem worse. The India service teams won't let you speak to someone in the US. They refuse to correct shipping issues and will not forward concerns to distribution staff to permanently remove the USPS as an option for the delivery of my orders. They wear you out with multiple transfers to their friends sitting next to them and snicker as they try to work you up further so they can hang up on you. They are truly unprofessional. It often takes 8 or more calls to Amazon to get any resolution.
I got an open, empty mailer today from them, and it took 5 calls to get someone who'd address the issue. The individual who delivered the item took a picture of it as proof of delivery, and the mailer clearly was open and empty in their picture. SMH! I'm hoping the attorney general's office will assist me in getting packages delivered to my front door. Sitting on the phone with the India team is frustrating. They won't forward concerns out of their little group, are poorly trained, and aim only to get rid of you as quickly as they can by hanging up on you or transferring you to everyone in their call center, trying to get you to hang up on them. Since the USPS is not happy delivering locally, it makes sense not to use them for shipping. In the past the USPS was de-prioritized, letting Amazon drivers, FedEx, & UPS deliver.
All was fine for awhile until someone at a distribution center overrode the de-prioritization. Then it takes filing a complaint with the AG's office in Washington State to get it put back in place, because the India team won't forward these issues to distribution logistics. Clearly a big part of the problem is farming out customer service to people who are in another country, not well trained or supervised. Their only goal is to get rid of you fast. Agitating people further seems to be their go to move to end calls quickly. They truly don't give a hoot about assisting anyone, period!
It was necessary I return a simple inexpensive T-shirt. Amazon refunded $ but is insisting I take the package to Whole Foods. I do not drive and cannot walk the 3 Mile round trip with a walker. I am almost 83. Idk why I cannot receive a label and leave it for USPS.
If you do not live close to an "official UPS store" you either have to plan a day drive to take it or take a hit on your return costs and PAY for return shipping now. We have an authorized shipping center in town, but you must now go to ONLY a UPS store. Pick-up from house is no longer available, either. The price to have Amazon Prime keeps going up, now we're getting charged for everything in between. Really getting to be not worth it, like it used to be.
ASUS PRODUCT REPORT ASUS BY WAY OF AMAZON. I had a problem with my ethernet connection on my ASUS PB60G. I contacted Asus. Asus told me to contact Microsoft. I knew the problem wasn't my OS. But, it never hurts to try everything. First I contacted my GATEWAY internet provider. By way of them, I was able to try a different computer. It worked on a different computer.
Then, I had to try Microsoft. Microsoft wasted an hour trying to figure the problem. They couldn't help either. I finally figured to get an adapter. I chose ASUS because of their claim that it upgrades the transmission speed by 2.5x. I contacted both Asus and Amazon and notified them to make sure I receive a working product.
When the device got here, it worked but it didn't upgrade the speed. I contacted Amazon, they told me I could waste more time returning the device for a refund. Now, both companies; Amazon and Asus are in violation. I spoke to Leslie and then Jeff (the supervisor). Jeff tried to give me a fraudulent antidote for a disclaimer... I want to keep the product and I want my money back!
Possibly the most unethical company in the U.S. Amazon routinely tacks on extra shipping charges that were never shown in the order, they take this money out of your bank account and there's nothing you can do about it. If you've had problems with this company, contact a Congressman or the Atty General's Office.
I had purchased 139 kindle books between 2011/2012-2016. I tried to sync my books yesterday to my phone. No Content was displayed. I went through all the troubleshooting options before finally contacting Amazon support. I was told they can only access orders within the last 2 years. So, all the books I purchased are gone - along with the money I spent on them. I was able to negotiate a settlement for the missing books for a total of $102.00 although the initial offer was 3 mons of prime membership refunded to my card, (initial offer was $51) which is ludicrous. After I got off the phone with customer support I received an email that my Prime membership had been cancelled. I didn't request this and it took 3 different Amazon representatives to tell me that it was a mistake on their end.
I thought it strange they offered a refund instead a credit seeing as I told the rep I wanted to repurchase some of the books. It was no mistake, they offered the refund although I said I would be happy with a credit because they knew they were going to cancel my prime membership. After I discovered this, I called back obviously. I said specifically I did not want to cancel my membership, the first representative told me that I would have to re-subscribe. I have an annual plan that is up for renewal this summer. Effectively telling me I would need to pay the subscription fee again.
I bought a product that said it was eligible for return. Sold by NUSApure and shipped by Amazon. When I had a problem with the product Amazon referred me to NUSApure and they referred me back to Amazon saying that they do not interfere with the process. So Amazon is selling the product saying that it's eligible for replacement or refund when it's really not. I just want customers to be aware that when they purchase something they may not be able to get their money back if there's a problem.
Amazon requires email authorization. My email address was deleted by mail.com so I had no way to receive the security verification email. I always considered Amazon to be the best in customer service, but this time I was extremely disappointed. Since mail.com was being so difficult, I thought if I called Amazon it would be easy to let them know what happened & change my email address. Wrong! I was asked security questions like what were the last 3 things in your cart & what's your last 3 purchases on a account I hadn't shopped on in over a year. When I couldn't answer those, I was told all he could do is help me create a new account. If I wanted a new account I would have created it by myself.
I enjoy shopping online & I like to look back at my lists & past purchases. However Amazon offered me no help in getting back on my account & proved to be just as helpful as my ex email provider. Not at all! This is absolutely crazy to me, because Amazon could of simply offered to verify by address & perhaps sent something to do it by mail. They know where the customers live! I have never written a bad review on Amazon, but why lock a customer out of their account if they still want it? I thought Amazon was all about customer service & making the customers happy. I was really hoping Amazon was going to help me get back into my account & not treat me the same as other businesses who go don't value their customers. Sadly, they're becoming just like everybody else. I would give them no stars on how they handled my issue. As a customer, I'm not at all happy.
If an Amazon driver claims he delivered your package, he may be lying. Amazon used to be reliable; not anymore. Three times last week they pulled that “delivered” caper on me over four items I bought. Yes, 4 items “delivered” in two sets (and each set “delivered” two more times.) Among them was a cabinet too big for a casual porch pirate to steal. Here’s why the incidents were no accidents. I’m sorry this note is long, but I want to leave no room for doubt.
I live in a complex of more than 1,000 apartments, which has a large package office manned all day, every day (including weekends), located right at the main (Leasing) office, and prominently marked. Yet Amazon drivers apparently ignore the package office and claim they left my packages at my front door, or that they actually gave it to me (a really brazen lie.) The nature of that lie (below) clearly shows deliberate action. On 01/25/23 their tracking note said, “Your package was left at or near your front door or porch.” It wasn’t. After two days I thought they had made a mistake; I called Amazon and they re-ordered all 4 items.
On 01/28/23 Amazon driver called me at 11:30 am, saying he was “at your front door with your package.” Because of the earlier incident, I asked him “Are you sure you are at the correct building, number so-and-so?” (Our building numbers are written in clear, white, foot-high lettering on the bright-blue awnings.) He said he was sure. I rushed down there, arriving in less than one minute. (I live 30 yards from our front door.) I checked around our building; no man or truck was anywhere in sight.
Just six minutes after he called me, I called him back, and found he had used a one-way Amazon phone that accepted no calls. His phone just directed me to contact Amazon. I did, right away, and asked “Jagjeet,” “Shanice,” and “Daniela” in succession to call that driver and connect us so I could get my package. (I still thought the man had made a mistake!) They refused to call him. Daniela, a supervisor in their Logistical Support unit, only offered to refund me and to write a report.
Daniela asked for my order #. As I looked in my Amazon account to get it, I was shocked to see the driver had noted for tracking, “Your order was delivered. It was given directly to a resident.” (If he meant he gave it to me, that was a clear lie; If not, to whom did he give it?) I read that message out to Daniela, who noted it. She later emailed me to say that she had submitted her report. Not relying solely on Daniela I also sent email to Amazon describing the experience. The next Monday a “Vamsi” responded, saying he was from the Amazon Executive office. He and another executive (“Gladys”) promised to investigate. Two weeks later, I’ve heard nothing from them, in spite of my follow-up to ask for info. And they have made no refund to me. I’m suing Amazon in a Small-Claims court. I’ve also reported them to BBB, FTC, IC3, and my county’s Consumer Complaints Commission. I shopped at Amazon for 25 years. I’m done with them. Reader, beware!
Amazon Continues on their Delays and misinformation. Including lies about contacting a seller who refuses to resolve my issue by not even communicating. They say they will and will send me a confirmation of details about communicating with the vendor and that was weeks ago. Never got a confirmation of their communication with the vendor nor have I received communication from the vendor at all. Contacted customer service again recently and their new response was they have no option to communicate with the vendor, but offered a return refund. Thus if this review had an option for Negatives Guess where this review would be rated at.
Recently in the last 3 months ordering from Amazon is a complete nightmare. Slow deliveries, wrong items, apologies (you know they aren't sincere just repeated dialogs) and charging for returns because they weren't able to fulfill an order. On top of that when they make a mistake they want you to deliver the product to the carrier which in this case is miles away for a shipping mistake they made or if you ask for them to pick it up because it's their mistake they will charge you $5.99 on that and claim you no longer need the item or return shipping pickup.
After ordering I was informed by email by AMAZON that my payment method was declined and given a link to update it, however once in the order I could not change the payment method, so I tried to contact customer service but couldn't find a link to speak to anyone, so I canceled the order. After canceling the order I see all the charges for the order were taken off the payment method Amazon said was declined, so it took me a while but upon making a complaint about an item I did receive I got customer service, and asked why if my payment method declined did they email me if they weren't going to email me when upon their second attempt that it went through?
So they lose money and I'm waiting for my money and no items which mind you I could of had if they had waited until the second time they processed my payment to email me anything in regards if needed, this is a stupid business practice! Why tell me my payment method is declined make your customer service unreachable and then try a second time to charge after the fact!? I'm about fed up with Amazon.
Amazon promises free shipping on orders over $25 then charge you for shipping unless you check the free shipping button. I'm sorry but shouldn't this be automatic and if I want faster shipping then click on the button for that. I'm now paying $12 to get my order 1 day earlier. Anyone know which government agency handles fraud like this. Amazon also has absolutely no customer service at all. It's all A.I. crap that settles nothing.
The sheet set that I ordered came lose in a box - no plastic bag, nothing protecting it. Also missing the pillowcases. This has become common occurrence with Amazon where half of everything I order comes used/opened, or missing parts. In addition, more and more often, shipments are late to arrive.
I don't understand why I keep ordering from Amazon. They are late every time now. They were top of the game with the 2 day delivery. I didn't mind paying a little extra for it because I got it in 2 days. Well now you order something that says 2 days and it doesn't show up for three or four. I could have got on eBay and ordered the same thing $5 cheaper and they say it'll be here in 3 or 4 days instead of lying just to get you to buy it. This used to be a great company. They have just been going downhill.
Amazon Support 1~858 ~666~0943, Phone number for Accounts and Billings office is open Mon-Fri at Salinas CA. Amazon are streets ahead of the competition and I will always be loyal to them. However on the subject of customer communication pathways they are last. I needed their help during a difficult period of my life and I just couldn’t get their attention. What do you do with a friend who despite your best efforts continues to ignore you. Yes that person becomes an ex friend. Simply not good enough Amazon. So we all need to get a specific resolution.
I returned an item to the Ups store and Amazon never refunded me 220$. I had a receipt that I returned it but according to them. I never returned it. They also lost a package sent to me 280$ and wouldn’t replace it without a police report. They are becoming a really bad business and I lost a lot of money using them. Be careful.
My deliveries always say delivered and I NEVER receive them and have been a prime customer for years. The absolute WORST delivery service/company that offers the worst possible customer experience. Do not pay for Prime. It’s a waste of money.
Amazon.com Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.