Amazon.com Reviews

Bought a daybed on Amazon. It failed and I contacted Amazon to get warranty information. They couldn't find my purchase, of course why do I need that to find the warranty information? Kept saying can't find your order. I even sent my order number but they said they can't find it. I forwarded them the confirmation email and still have not heard from them.

Amazon mispackaged Jason Age Renewal in the two-pack. Instead they had the less expensive (not Age Renewal as advertised and mislabeled on the outside sticker) of the package. I have now reported this three times and continue to be sent the wrong product. Customer Service actually promised me I would receive the correct order the third time I replaced the incorrect order. I laughed. Promises are cheap. My time and gas returning this product three times is not cheap. No one at Amazon cares. My suggestion: start shopping at real stores again and give them your business. I have had other problems recently as well. Amazon’ quality control is neither quality nor control. Was I offered any compensation? No. Just a promise that should never have been made.

Shipping is extremely unreliable. Packages are frequently delayed and even more frustrating left at someone else’s door! On several occasions I received something different from what I ordered. A large percentage of the customer service representatives lack the knowledge or ambition to help rectify your concern. Recently a package was out for delivery, four stops away and then rescheduled for delivery 5 days later. I paid a higher price to get it sooner so I wound up canceling it, however, the customer service representative never cancelled the order!

Amazon's customer service has declined to the point that I will only buy from them if there's no other option. Clueless reps, near-hostile supervisors, a web site that seems designed to make you rage quit conversations - this is NOT what people expect from the biggest online retailer on Earth. Bezos sends people into space so he could surely afford some phone reps who are fluent in English or who are knowledgeable about certain types of products.

They outsource to people who don't understand customer service or English or anything actually. Nobody knows anything or is held accountable. They will mindlessly transfer you over and over and never give you a refund or help with tracking they don't understand their own promotions or anything. I literally spend thousands on Amazon and I need help seldom but when I do nobody cares.

Why would Amazon use USPS to deliver an oversized package? The carrier marked my delivery as an attempted delivery because my oversized package didn’t fit in the cubicle. Duh! I’m home! I made a point to be home today for this delivery. Bring it to my door as expected. The carrier made no attempt to deliver my package. Now, I have to drive to the post office TOMORROW when I specifically needed it today and I specifically needed it delivered. I will need to make special arrangements because my vehicle does not have enough space for this package. Another late package! Another very unsatisfied customer! In my opinion, Amazon has become so inconsistent and messy. Amazon does not make it easy to find answers or to file a complaint. They DO NOT care! I would make my complaint about USPS but we all know what a mess they are.

Okay we are going to start with Amazon's most recent discombulated mess up for this day. As for one of the three deliveries that was supposed to happen today, we were here at both offices. Suite #6 and Suite #8. Nobody came to either location. We have been here since 7:00 am and a sign is on the door to come to Suite #8 with deliveries. There is no excuse for this non-delivery. Amazon, your staff gets worse with their fabrications as to why they can not fulfill their own promise of delivery on the dates and times that you set up.

So my account was hacked and they were not concerned at all. I contacted them on 3 separate occasions and explained that my account was stolen and they kept sending me an email telling me there was nothing wrong with my account. 20+ years of shopping history and misuse of my Amazon Prime card for bogus purchases. I even gave them the email account of the hacker and they were still not concerned. Do better Amazon.

I started shopping on Amazon a couple yrs ago and everything was fine. Got items on time, and then this yr. almost every purchase is late sometimes up to 3 days. I shop at Amazon Prime for their fast free shipping and I am not getting that anymore. If they do not get it together I will cancel Prime and shop somewhere else that you can depend on and know when you are getting your products. I mean come on, you're a huge Co. You should know how to run it, esp since the big thing for people is the fast shipping or at least get it when it gives you a delivery date. I am not sure but I thought I heard they laid people off and went to AI, Maybe that is the problem but get it right. Either way I am tired of the whole shipping thing and just about done with this CO.

FYI, Amazon Prime Week is a scam! Be very careful on what you order during "PRIME WEEK". I am a Amazon Prime Member. I just tried to order some items on sale for this "Prime" week. My order total was $44 but the shipping cost would be $184.00. I was just told by an Amazon Customer Rep, that this is because the items are being shipped from a third party. I told her this is fraudlent because if they stated that I can get these times in the next few days, they cannot be shpping from oversees. She had no answer other than to contine to repeat herself. I cleard my cart and will write to Consumers Affairs about this crap. Beware!

I have had issues with Amazon for years. I have been banned from leaving reviews and NO ONE working for amazon can tell me why or fix it. I have been going in circles with them about it multiple times for years. This is aggravating and irritating.

Being bounced around for 2 hours and brushed off. I also wanted to inquire how I can report workers that handle customer service enquiries and I’ve been getting bounced around and they’re telling me that the return window is 30 days only which doesn’t make sense because when you order sometimes it takes that long to receive an item. Then they drop my calls and they bounce me back-and-forth between the chats. Without even saying anything this guy, his name is Yashwant kept me on the line for about an hour, he mocked me and asked me the same questions multiple times. And then gave me the same answers after asking me to elaborate. This one again - Arun is doing the same thing…

Updated on 06/16/2026: In the last few weeks the customer services representatives have lied to me only to get rid of the customer who has a legitimate complaint about a product that Amazon is supposed to handle. E.g. We will issue a $50 gift card balance to your account so you can purchase a new blanket. The credit will appear in your account within 6-8 hours. Next day I checked, no increase in my gift card balance. Called customer service and they informed me that there is no record of such conversation.

Amazon has shipped a total of 6 boxes to me, all which leaked. 4 had chemical products which they put in with paper products, causing me chemical burns, and significant skin damage, their A-Z guarantee promise is a total fraud as nothing was done, and you would think they would have learned but no another one came delivered someone needs to address their unsafe practices and their claims handling.

WOW AMAZON DID IT AGAIN. SENT A USED ITEM, COMPLETELY WRONG COLOR IN USED PLASTIC AMAZON PACKAGING AND HAD A FOUL ODOR. This is the 5th Amazon order this year where new item orders are being recycled from other amazon customer returns. Called the clowns at customer service and they gave me some back and forth about it being due to the vendor/seller. When I asked to speak to a customer service manager/supervisor, they put me on a hold and proceeded to input LOUD BEEPS FOR 1-2 MINUTES, trying to get me to hang up, but they instead hung up. Better to order from Walmart.com, who can actually deliver on time with new items. Amazon is trash, I cancelled my prime membership.

Amazon customer service is the pits!! All from foreign countries and don't understand English half the time. Their products most of the time are broke, not complete orders, they don't deliver certain products like Trump coins, they refuse to post truthful reviews about the customers that sell on Amazon... They have no phone numbers to make complaints about their crappy service... And I'm sure this one won't get posted, so I'm going to start an Amazon complaint review site where people can say whatever they want... My reason for this review... I ordered 4 tires and got 2... When I complained, they sent 1 more... How is a van supposed to run on 3 tires... Needless to say I canceled that order... Bad, bad service!!!!

Never would I have thought that I would have to go through something so wrong in dealing with Amazon.com. I order headphones. Amazon lied and said that they had been delivered. After checking the delivery information Amazon said that the item was being held at the delivery facility. I ask for a refund- It was past the delivery date. Amazon said no- wait for my item. I ask when the item would be sent. Amazon ask me to fill out an incident report. WHAT!!!!! I CAN NOT GET AMAZON TO DELIVER MY ITEM OR REFUND MY MONEY. AMAZON HAS TO BE STOPPED- ENOUGH IS ENOUGH!

Careful on this purchase, they will automatically put you on a "Subscription" after they figure out your CC timeline... The Story: I have ordered this product from Amazon maybe 2 other times (in over 20+years) before this last time I made a purchase about being of April ??.... # Amazon's game is to put the customer on a 'Subscription' every 4 weeks, (my monthly statement goes 27th round) so they charged my CC on the 29th, then shipped on the 30th (my previous order took about 16 to 20 days or more days to arrive/not a prime member/it sat at a mid-way postoffice for 5+ days 😡) anyway....

Amazon Prime Member means nothing anymore! You order a item and it is mostly delayed and you get it around the same time of USPS mailing! I am still waiting on an item that has been sitting near me here in NC for 2 days and still delayed. I talked with a driver, and they told me the process when late night deliveries happen, if it is late they return their truck to the warehouse until the next day, delaying your item arrival. This has occurred many times for me and I am cancelling my Prime membership and ordering from TEMU which has the same junk with better customer service. Just try to talk to a live person at AMAZON, not happening!

Ankit was the last and only honest agent I chatted with. The others told me lies like "we'll give you a full refund for the delay and you can keep the items when they're delivered". This was a deliberate lie, meant to assuage my concern and have me go away. Same trick used many times by the foreign chat agents, and it's happened to me multiple times in the last year. Many delays and problems with carriers and on time deliveries and then lies from agents like "we'll have it picked up by another carrier and promise delivery by the end of today". These are ALWAYS lies. Why do we pay so much for prime and have to put up with this? Please tell Bezos to fix Amazon and spend less time blowing up rockets. I've been asking this for a year.

Amazon has apparently decided to ban me from ordering anything from their site, and they refuse to tell me why. I asked for the specific dates of the alleged violations and exactly what those violations were. This was the response I received. As a result, I can no longer order basic necessities that I regularly purchase through Amazon, including fish food, aquarium supplies, and water filters. Worse yet, I can no longer order copies of my own books that I published through KDP. Because of this, I will be pulling my books from KDP. I will also be sharing this information everywhere I can to show the level of support Amazon provides to a customer who has been using their services for nearly 30 years. If a company is going to take action this severe, the least they can do is explain what happened and provide the customer with an opportunity to address it.

Amazon is not refunding my gift card balance to my credit card. They said they would.

I purchased a Fitbit watch through Amazon in February of this year. It dies unexpectedly last week. Normal usage, I did not abuse it. Screen just went black and l cannot get a reboot. Nor can I get ANY resolution using Google support or fitbit support through google/Amazon. I am being asked to send pictures of said watch, but they have not provided a correct email address to do so. I have called several times and just continue to get shuffled from one support(?) team, laughable, to another. All the pictures I have sent; front and back of watch, (service tag number on the paper that I took a picture of the watch included), the charging cradle, and the power strip that it was plugged into.

The UPS drop off store mixed up a return of two items. Amazon says this is not an error by the third-party and so one company has one item and Amazon has the other and they refused to provide a refund while they get to keep the item. Seems they should not be able to benefit from one of their vendors' errors.

Ordered an air fryer on 5/22. Paid in full, never received. They keep saying "order delayed". Customer service was no help at all. Very disappointed.

Watch your charges!!! Amazon has been billing me for years on an account that I never opened. Yes, I should have noticed before now. When I called them they admit up front that in fact they have been billing me for a Prime account with no purchases for years. The phone number affiliated with that account isn't even my phone number. They accept no responsibility at all. After speaking with my bank the recommendation is to cancel my credit card so they cannot bill me further. Which I have done in the past when the same issue arose. In trying to resolve the problem there is a lot of gaslighting and passing the buck. I must have spoken to six people. None from the US of course.

I spent thousands of dollars on Kindle devices and books, and I’m extremely frustrated that I’ve effectively lost access to purchases on a device that still works. It feels unfair to discontinue support in a way that leaves customers without reasonable access to content they bought in good faith. Companies should provide clearer long-term support policies and better solutions for customers with older devices. Based on this experience, I will encourage others to boycott Amazon.

We have been Prime members for 10 years running. What used to be an excellent delivery shipping and customer service venue has COMPLETELY GONE DOWN THE TOILET! From errant deliveries to other addresses and repeatedly terrible packing from their lackey employed shipping dept, with items thrown into a box with no paper to buffer their rough handling by their delivery drivers to customer service reps that have thick accents and are difficult if not impossible understand. Amazon just doesn't seem to care about their customers' satisfaction. Sad to see another company slip through the cracks and will be looking for a change to a different service post haste..

I received my package and brought it into my home to open it. After opening the package I noticed something was moving in the box and inside the box. Little bugs approximately 20-30 of them inside and on the outside of the box. WTF?!? I did not order a bug infestation to my home!

I am very disappointed and frustrated with the pathetic service provided by Amazon and its authorized installation partner, Spark Services. I ordered a Lloyd Split AC 1.0 TR Inverter 3 Star from Amazon, which was delivered on 16th May 2026. The installation appointment was officially scheduled for 21st May 2026, but even after several days, the AC has still not been installed. Without my consent, confirmation, or even a basic courtesy call, the installation slot was arbitrarily rescheduled to 25th May 2026. This clearly shows complete negligence, poor coordination, and zero respect for customers’ time and money.