1-800-Flowers.com Reviews

Purchased a bouquet of flowers for my wife. They were unable to deliver these, not only on the date promised, but ever. I called to request a refund, which they eventually agreed to. No refund was ever given. I'm guessing most people would not be happy with such an experience.

I asked for a color theme that was a little out of season, but not using expensive flowers to accomplish the task. The arrangement was a great combination of colors and not more expensive. I really liked the arrangement was lower in the pot and didn’t look like someone just took a bunch of flowers and stuck them in a vase.

Did a long distance flower delivery to a mortuary in Texas. I live in California. Was told the arrangement was beautiful and the sentiment on the card appreciated. The family was surprised as I had not spoken to them for more than 40 years.

The flowers are wonderful, the roses are always bright and beautiful. The help is cheerful. Makes my day bright and happy. I love flowers. My very favorite are the lilies and the daisies. They are the best.

Reasonably priced. Delivery was on time however the flowers were somewhat wilted. Good variety of flowers and colors. Nice arrangement and well put together. There are many choices to choose from at different price point. Guess if I had paid a little more, the arrangement would be larger. Thank you.

Overpriced and slow service. If you pay for service you believe you should get it, not with this company. Better look elsewhere. Better buy flowers at Costco where you will get better flowers and price.

They always do their best to ensure that the flower delivery is prompt and will return if nobody is in to accept it. They are exceedingly prompt to correct any problems that may have occurred with the delivery and will correct all errors.

I like the service of 1800Flowers. It is easy and the customer service is great, and flowers were delivered on time, as promised. They flowers I heard were pretty and very much appreciated. Many flower services do not deliver on time and their selection is not as good as 1800Flowers.

I used 1-800 Flowers and all went well- many choices of different bouquets, detailed with colors, choice of particular flower with a easy to use website and good range of prices. I would recommend to others and was happy with my purchase.

I ordered online and have the flowers delivered at work. My fiancee really liked the arrangements. Apparently the flowers were a lot bigger than the pictures on their site. They seem fresh and also the stuffed animal that came with it was a lot larger which is a good thing for me.

Quick and easy process. Rep actually cares. Order was perfect. Arrived when I was told it would. My mother was very happy! Will use this company from now on. Would recommend them to anyone that wants to send flowers to family or friends.

I only ordered from them one time so far, but I was very impressed with the quality of the flowers. They lasted so long that one of the roses even started to grow a root!! The order was accurate, and the delivery was on time. I would definitely order from them again.

The flowers were delivered right on time. Mom was very pleased with the arrangement. All of the colors went well together and they were fresh for weeks after she received them. I am very pleased with this company.

I ordered the standard dozen roses for the most recent Valentine's Day. I used, obviously, the online option for ordering. The website is easily navigable, thoughtfully laid out, and generally intuitive. I didn't search for anything other than red roses but it looked like they had lots of other flower varieties and arrangements. My recipient's flowers arrived on time and fresh. The price was comparable to the other flower delivery websites I visited.

Polite, on time delivery even thousands of miles away. They were helpful in creating a unique presentation in an arid zone, AZ that conformed with the "Feng Shui" requirement of the doctor who was celebrating her 40th anniversary in her profession.

I have purchased flowers from 1800 Flowers on more than one occasion, and have been satisfied with them, They are reliable and the cost is good. I have also received flowers from them, which were wonderful.

I Ordered flowers & message in a bottle for a young lady on Wednesday to be delivered Thursday. Both items arrived on time and at the same time. She was thankful and I'm thankful it all worked out. She liked everything.

I hate I even had to give a star. I ordered flowers for my mother and mother-in-law to be delivered on Valentine's Day (2/14/20). I placed my order on 2/12/2020, online, and paid. I get a call on Valentine's Day, from 1-800-Flowers saying they will not be able to deliver the flowers I ordered. First of all, I could not get anyone on the phone who did not have a HEAVY accent. They could barely understand me and I could barely understand them. I was told different things by THREE different people. I canceled my order and asked for a refund. I was told it would take 3-5 business days for my refund. Well, it's been 11 business days and I still have yet to receive my refund. I called them and I was told to "Give it time. It takes 3-5 business days." I told them how long it's been and nothing. I will NEVER use this company ever again, and I better get my refund SOON.

I ordered flowers for a funeral. When I arrived to the service they were nowhere to be found. When I called the company they had told me it was already delivered so I'm not sure where they delivered them to if it was specifically for delivery to a funeral home. All they said was they would refund me the money. That's besides the point. This was a very important occasion for my family and I. What if I lived in another city. I would have thought it was delivered when it wasn't???? They had no remorse or consideration. Didn't even try to track down where the flowers that said rest in peace to were actually delivered to. Don't make the same mistake I did and instead order local instead of this 3rd party company.

Do not use 1800-Flowers. I ordered flowers and a balloon for my mother's birthday and they didn't deliver the balloon and the flowers weren't nothing like I ordered! I called to let them know they delivered the balloon and then changed her flowers out with even worse flowers. So I called. They said they would change them out and they never did and said they would refund some of my money and never did! Never using this company again!

I ordered flowers for my daughter's 21st birthday to be delivered to her at college, a week in advance. Her birthday was on a Sunday, which was listed as a delivery option. The flowers never arrived. I called Sunday evening and they apologized and assured me they would be delivered Monday morning. No flowers, I called again and was told "it looks like the person you spoke with forgot to message the florist" and informed me they would not be delivered that day. I asked to speak to a supervisor and was informed there was no supervisor, was put on hold, and then hung up on. It took 3 additional phone calls and the flowers were finally delivered late Tuesday afternoon, some of them were wilted and the arrangement looked old and tired. It was a very frustrating experience and a waste of $70.00.

1-800-Flowers used to be ok but now they are just terrible. Their customer service has gotten to a point where they provide simple responses from a template and do not give a ** about the customer. They literally paste the same template 3 or 4 times in the same conversation. I question if I was even communicating with a real person. LAST TIME I EVER USE THEM, I suggest everyone look up a better company for your personal needs. For something that is meant to be so personal this company makes it feel like they simply don't care about the personality of their service or if you get your deliveries on time. BUY ELSEWHERE! SAVE YOUR MONEY !!!

I ordered a flower arrangement on 2/16/20 to be delivered to a school on 2/27/20. I awaited all day for the email to come which shared the delivery details. At 5:30 PM we received a flower delivery message which means they didn't deliver the order until after school was over for the day. She didn't know anything about her flowers and I have no confirmation they were really even delivered. This is terribly disappointing since she didn't receive her flowers on her birthday.

I ordered flowers for my daughter’s birthday from 1-800-Flowers. The next day, they were delivered to my address instead of hers. My daughter lives in a different town and state than I live in. I called and explained and asked to have the problem corrected. The first customer service person seemed very helpful, but he said he needed to put me on hold. As soon as he did that, I was disconnected. I called back and spoke to a different person. This one said he could not connect me to the first person, so I had to explain all over again. He said he could not do anything and that I should call back In an hour. At this point, I asked to speak to his supervisor. He put me on hold to get someone. I was on hold for a very long time. He eventually came back on the line to say he had not been able to get anyone yet and then put me on hold again. This time the hold was much longer.

They delivered a plant to me for my brother's funeral and left it on the below freezing porch. It died!!! I contacted them and politely explained what happened and that the plant died. Not a single word or reply in almost a week now. I would NEVER do business with them and I posted a note at the funeral that 1-800-flowers.com doesn't deserve ANYONE'S business as they are a bunch of heartless crooks.

Ordered two dozen roses to be personally delivered to my wife on Valentine's day at her office. Paid about $130, including the $30 delivery fee, all about a month before the holiday. On the day of the flowers never came but the website reported that the order was delivered at 12 noon exactly when I searched by order number. I had to tell my wife and sent her looking for them for over an hour. I could not get through to the company on the day of to figure out what was going on and finally gave up at 8 pm.

Ordered from 1-800-Flowers for delivery on my mom's birthday. Received confirmation my order was received. Today was her birthday. By 3 pm no updates on it being out for delivery. Called customer service, was told it will be delivered and I need to be patient as they deliver up to 8. 5 pm sent an email. Was told again it will be delivered up to 8 pm. 7:30 another email and a chat on Facebook. Celeto on Facebook chat it’s out for delivery wait an hour. Same time a response from my email at 7:58 letting me know I have to wait till 8 the latest. 8:30 called again. No records of it being out for delivery. The supervisor/manager did not help did not care. My dad waited outside afraid it might be delivered to wrong house to be told it’s not being delivered and will reschedule it for tomorrow. What???? Horrible service and bad company. Never ever again will I order from any of their companies.

I ordered flowers in a vase for my wife for Valentine's Day 2/14/2020, 3 days before the delivery date. Because it was a business, they were supposed to be delivered before 5. They never showed up and I didn't receive a text that they were delivered until 9:30pm that night. When my wife went into work the next day, Security and everyone in her office never signed or saw any flowers show up to the office. I have emailed the company and asked for who was the vendor, so I could call and ask for details, or just give me a signature or some proof they were delivered. They have not refunded me my $100 or given an proof, only that they were sending me a "smile"? Whatever that means. I would not take the chance on ordering from this company, they obviously only care about volume and not customer service by advertising all over social media!

I ordered a bundle of Rose plant with Chocolate to be delivered on Valentine's Day on February 7th, 2020. My wife received it just today. They have a very poor service. I don't recommend 1800Flowers.com at all.

Ordered 2 dozen roses to be delivered on February 13. Never delivered. Called assured they would be delivered on February 14. Once again.. never delivered. Called for refund. Still have not refunded my money. Will NEVER do business with this company. Horrible experience... Unprofessional.

Two years ago I sent my mother an arrangement for her birthday that was supposed to have been in her favorite color of purple in a purple vase (paid extra for the vase). The arrangement was delivered and was absolutely nothing like the picture/description of the one I had ordered for her. It was blue and white flowers in a clear case. I understand that 1-800-Flowers.com were at the mercy of the delivering florists. But this last order was a total disappointment. My best friend's daughter and her husband had just had their first baby. I ordered an arrangement with a balloon to be delivered to her hospital room. Two days later and she is about to be released from the hospital and still no flowers. I call customer service and after several minutes on hold I am told that they can be delivered to her residence. Then I received an email with a $20 gift card for my next purchase and it expires in one year. Talk about an insult to injury.

I received Roses from my husband on Valentine's Day. They did arrive on time and they were beautiful. Sadly they didn't last long at all. The next day they were droopy and falling over. They did not sit out long at all as I was home when they got delivered. I automatically opened the box and put them in water with the package of fertilizer it comes with to add to the water. I am sadly disappointed and dissatisfied with them for as much as he paid.

Charged me extra for a Saturday delivery then I got notice from courier that delivery would be Friday. I contacted 1800flowers.ca and they said "oh, yah, we don't deliver on Saturdays in that city." Took me five emails to get them to refund the shipping cost. THEN, a neighbour watched for the delivery (on Friday) and took it in as soon as it arrived. And the pic below was what was ordered, and what was delivered. Took 4 more emails to get a refund (they started with suggesting a 50% refund!!!) (AND they had seen the photos!!!!). This was all for a 50th wedding anniversary. :(

I ordered flowers to be delivered to my parents in a different state. The delivery date was confirmed for 2/12/20 but as of today, 2/19/20 the flowers have not been delivered. Their customer service has told me several times on multiple days that the flowers would deliver asap but they still have not delivered. My advice is to call a local florist if you want flowers delivered. This site is not reliable or trustworthy!!!!

I joined their passport service for my church. We do a lot of floral business for our church family. This has been the most time consuming unsatisfactory floral service I have ever used in my life! I arrangement took over an hour to process first online and then on the phone-in end found they couldn’t deliver for 10 days! Totally frustrating experience! Will never use again or recommend to anyone!

I will not be using 1-800-Flowers again. I placed two orders in a short period of time, and the first order had the wrong flowers, not the flowers advertised or pictured on the website. The second order was made ridiculously complex as I used the app and paid with Paypal. The amount was pre-authorized from my Paypal account, but the order did not complete successfully, as the Place Order button did not appear when sent back to the app. I called 1-800-Flowers Customer Service line, and was told that they would have to place my order manually by phone.

Ordered an expensive bouquet of flowers and even selected a flexible date option for them not to hurry. They delivered the wrong bouquet and wouldn't do a full refund. Only would refund the small difference in value. I did not order what they sent me, why should I have to pay for it? Incredibly unbelievable and unprofessional. Stay away from this unethical company.

I ordered a bouquet of flowers with guaranteed delivery for Valentine's Day. It's been 3 days now, and the online tracking still shows "confirmation". I have been in contact with 1-800-flowers.com, and have aired my grievances with the issue. We been in contact for 2 days now, and I feel I've been patient with them. Initially they "rescheduled" a delivery, after another day passed I was told to be patient during this surge time. After another day passed, I was told again a "rescheduled Delivery" would take place. To me, the "100% Smile Guarantee" seems to be a firewall for addressing the issue - I have asked for a refund at this point and was told a $20 gift card would be sent out within a week.

I placed an order for flowers to be delivered for Valentine's Day this year and when they arrived, the petals were off the roses and there was no greenery left on the stems. I spent 35 minutes on the phone trying to get a replacement order sent and one was placed but not delivered because for some reason February 14 was too busy. The customer service person made promises they couldn't keep. Then they didn't want to give me a full refund but instead a $20 gift card for my next purchase. No thanks. The person on the phone provided no customer service and wouldn't let me speak to her supervisor. I finally received a full refund, and had to use a local florist to have flowers sent three days late. I will not use this company again and would advise others not to as well unless some major changes take place, especially with their customer service.

Order flowers for my wife to be delivered to her office on V-day. Ask the sales rep if the flowers were an arrangement in a vase. He stated yes. A while later, I checked the email of my order and noticed FedEx was delivering the Flowers. Call 1800 Flowers back and the lady advised me that the flowers were in a box with a vase. So my wife had to assemble her V-day arrangement. Thankfully, I was able to warn her of the situation, not to mention spoiling the surprise. I'm sure her co-workers think I'm a schmuck. LOL. They also charged me twice and I still haven't received my refund. The sales people were nice, BUT everyone I spoke with had a very strong accent. I had a very hard time understanding them, as well they couldn't understand me.

I sent my mother 2 dozens roses for Valentine's Day. I noticed I put the incorrect address immediately (208 street number, instead of 201). I tried to modify the order within 5 minutes but was told by Customer Service it was already out of their hands. Could only hope delivery person goes by the name since it is a very small town. V-day NO flowers. CS said they will replace them the next day, ok I'm satisfied. But they sent them to the same WRONG address. Did not even bother to update to corrected address as specified. Of course the neighbors won't do the right thing and give a 79-year-old lady her flowers. The flowers had HER NAME on them so they knew where they were suppose to go. Hope they enjoyed 4 dozen roses. Never dealing with this company again.

I ordered a dozen roses a month in advance of Valentine's day. They arrived on 2/13/20, and I set them on the counter for my wife, who was coming home from a business trip, noticing that they seemed to be in pretty bad shape. Her first words upon seeing the arrangement were "half of them are dead!" Before we left for dinner on Valentine's day (about 24 hours later), all but three were dead. I purchased a dozen roses from the local Safeway for 25% of the cost and they looked like the $80 product I paid for. I contacted the merchant and was sent a system generated e-mail offering $20 off on a future order. Not likely.

I placed an order with 1-800-Flowers to send this arrangement to my parents for Valentine's Day. It never arrived, despite the fact that the order status was changed to "Delivered." When I called customer service to tell them it never arrived, they initially just said "Well, it says it was delivered." After going back and forth, they said that many local florists are cleared out from Valentine's Day, so they offered to "Try to send out a similar arrangement by the end of next week."

I didn't receive the flowers, and when dealing with the customer service representative, he was unbelievably rude. I will NEVER use this service again. Negative ten stars. I never write reviews, but I want to warn people against this company, that's how bad my experience was.

My husband ordered flowers for me on Valentine (2020). The order was placed on the morning of 03/14 with the intent for delivery on the morning of 02/14. The delivery was made at 9.15 PM on 02/14. The day was already over. As if that wasn't enough. The flowers that came wasn't the ones he ordered. The cost of his order was over $100. The delivery I received is worth $19.99. And I know that because the exact bouquet is at Stop and Shop for $19.99.

I ordered flowers and candy for my wife to be delivered on Valentine's Day. She did not receive them that day, so I called and was told she would get them the following day and that I would be refunded for my troubles. The flowers still did not arrive the next day, so I called again and spoke with someone there who repeatedly got my order number wrong after I repeated it to them five times. They even got my first name wrong after I spelled it for them! This person put me on hold and then said the flowers would be sent on the following Monday, but then came back and said Tuesday, the 18th. I will never do business with this company again because they lied, their false advertising of same day delivery and they refuse to let you speak to a manager when you have an issue. They will snatch your money out the bank same day, but you have to wait to get a refund from them. Buyers beware of this shady business!

The arrangement is nothing like they advertise. Very disappointed. Left the arrangement at the door! The arrangement was horrible, dead flowers. I will not recommend this company! Ruined the surprise completely!

Ordered for Valentine's day and they never showed up despite the status showing up as delivered. I've been fighting tooth and nail for a refund through emails. Customer services offered no proof of delivery or even the name of the florist that delivered. First they stated they would refund me only 50% of my money back. I wrote back and stated I want my full refund back due to the fact that the flowers never arrived at all. 1800Flowers then writes back saying too late to cancel because they had rescheduled with the florist for delivery on 2/18 and cannot cancel the order.

I reached out to them because I received a delivery notice and had not received the item. My husband sent me two dozen roses on Valentine’s Day. They told me they were delivered. Nope. I’ve been here, they never came. About an hour later my husband received a call from a man a neighborhood away who said that he had my flowers. He was kind enough to let me pick them up, but at this point clearly the surprise was ruined. The best joke? He tried to call and tell customer service he received flowers for an address that wasn’t him and they wouldn’t help him! When I told customer service all they did was tell me they confirmed they were delivered. What a joke. I have my flowers now, but what if I didn’t have a nice neighbor? We’d just be out the money? I’ll go back to ordering from local florists like I usually do. The roses already look droopy and sad. Lesson learned!

Placed an order to be delivered on Valentine's Day. By the end of the day the tracking number even said it would be there by 8pm. Valentine's Day comes and goes and nothing is delivered, so I figured it would get there tomorrow which still isn't okay but instead it says no scheduled delivery. I receive a voicemail from 1800 Flowers to call them back and I do 15 minutes later to be told by a representative that he couldn't help me because someone was resolving it and they would call me back, I told him I was instructed to call so how would they know I called and he assured me they would call in a few minutes.

The customer service experience I had was horrible as The individual I spoke with could barely speak English and placed me on hold several times. The entire call took over 20 minutes and the result I could understand was that the flowers would be delivered to my house by 9 pm. It is Valentine's Day and I was ordering Flowers for my wife. It was 7:30 pm when I got off the phone. It wasn't until 8:30 am the next morning when the Fedex driver called to say they can't deliver the package. The driver was going to call his boss to see what could be done. He never called back. So I called Fedex and was told the delivery has been rescheduled for Monday. The expensive flowers I purchased will be dead by then. Such a waste of money and time. I will never use 1-800-Flowers.com again.

I decided to order flowers for a guy at my work who I have a thing for. I ordered them February 8, 2020 to be delivered to our work on the 13th. I didn’t want to put my name on the card because of people at work talking, it being awkward, and because he really doesn’t know how I feel about him and he is so hard to read it’s confusing. Anyway, placed the order late at night with a message with a verse from a movie we both love. When I awoke the next morning my senses came to and I realized “I can’t send that message. He’ll for sure know it’s me”. I went into panic mode. I quickly got online and used the messaging system through the website. After talking to the agent whose name was Marc, he said there will be no message and have me a new order number. He also reassured me that no one can find out it was me who sent the flowers is it went bad. Pew, I was in the clear.

Ordered 2 dozen roses. Guaranteed by sales rep on phone to be delivered on 2/13/20. They were not, but I was charged almost $100. I called. Delivery late because of Fedex screwup, or so they say. Now delivery guaranteed by 2/15/20. They still were not delivered and now fedex has said they have no order for me as the florist actually fulfilling the order was too busy and cancelled my order. I am furious. They have my money and I have nothing. I called to get a full refund. A stupid manager there said, "We will redo the order and you should get it by 2/17 or so." I said, "No, just refund my money." He said ok, but he would have to call my significant other and inform her that I cancelled her flowers and she would not be getting them. Fine with me.

Ordered flowers for Valentine's Day for my spouse. The flowers arrived and they were sad. The flowers received in no way, shape or form even slightly resembled the photograph shown on their website. Some of the flowers were dead or were on the verge of dying. I ordered from 1800Flowers once before and was somewhat satisfied but I thought I would give them another try. Wrong decision on my part. I will not make the same mistake again. The product was over-priced and was just plain sad. Would not recommend 1800Flowers to anyone. Huge disappointment and complete waste of money.

i ordered a fruit bouquet for my husband for Valentine's Day to be sent to his office. It never arrived on Valentine's Day. It arrived the following day - on a Saturday - when no one is in the office - the day after Valentine's. A robot would have made more sense out of this and realized I should have received a full refund and not delivered the gift the day after Valentine's to an empty office. Then 1-800 flowers has the gall to email me and offer me a 20$ discount on my next purchase. Beyond words. It took me having to speak to three different customer service representatives who sounded like they were reading from a prepared instruction manual to give me the same response - offer me $20 discount on my next purchase. No one seemed to be actually listen to what I was saying - that I ordered a Valentine's Day gift for a business office. Arrived the next day to an empty office.

I ordered and received a Valentine's day flower arrangement for my wife. The flowers were received were dead and wilting. My wife waited on the phone over an hour to speak with customer service. A replacement was sent and today they were received and the flowers were dead and wilting, worse than the original flowers. Do not use this company.

Ordered a $200+ bouquet Feb 5 to be delivered on Valentine's Day. Everything went through the website without problem. Flowers never delivered. I sent inquiry by submission through their website. Got email response "looks like this was resolved on the phone". I had never spoken to anyone on the phone. I called Feb 15th. Guy told me because of the holiday volume the local florist could not handle the volume and did not accept the order. WOULD HAVE BEEN GREAT IF SOMEONE HAD TOLD ME THAT BEFORE. Charged my credit card and no one ever said a word to me that the order was not accepted and wouldn't be delivered. Customer service guy said he couldn't even redeliver the order because the local florist was STILL not accepting any new orders. Could not explain to me why I was never contacted about there being any problem with the order. Happy Valentine's Day.

What an embarrassment when 1800flowers delivered wilted, black-tipped roses to my wife's place of employment. I feel bad at how my wife must have been embarrassed when co-workers came to see her flowers. I have never seen roses that looked so bad upon delivery. The roses aren't opening, many are hanging. The petals are just hanging. This was the first time using this company and will never do that again. If you are thinking of using this company, I hope you get to read this first. Don't waste your money here. I will use a local florist next time.

Every year my boyfriend spends money on this company to deliver flowers to me on Valentine’s Day. Every year they arrive dead and I don’t have the heart to tell him until today. I’m sick of how much they charge for dozens but every rose is dead. Use a local flower company. Delivery kills them.

I placed an order on 2/7 for Valentine's Day. Today is the 15th and it still isn't there. Called Customer Service who put me on hold for 5 minutes to come back with the same information I told THEM! The order was in transit to two days. I was offered a shipping refund and a small credit to use towards another purchase. Why on earth would I want to purchase something from the very place causing the problem. I said I wanted a full refund. I was then put on hold again only to hear the "supervisor" was busy. I said I would hold. She said it would be an hour wait. OK. I wanted to wait the hour. 10 minutes later a supervisor answered with a cookie cutter apology. As a CUSTOMER I wanted a refund. They said they couldn't give me a refund until 8pm. I asked for a email with a detail tracking record. They said emails take 12 to 24 hours!

My bank account was charged over 90 dollars and they had 48 hours to deliver the flowers but they never showed up and they didn't say what happened or why they never got there. Totally ruined my anniversary.

Night before Valentine, tried to order from 1800Flowers. Was not able to complete order. Waited to about 8:45am to call and got a clerk from India or some other country. I had to spell or pronounce slowly and repeat and repeat until she got it. She finally got all my information then left the line. When she returned she said the cut off time to order was 10:00 a.m. We started the whole process around 8:45 a.m. and told the cut off time. She said me the, I asked for a Supervisor. She said that there was not any on the floor.

I ordered my Valentine's flowers on Feb 11th for a guaranteed February 14th delivery date. I even accepted a February 13th date. My dad is on dialysis and very sick and it was critical for him to have something to brighten his day. I tried tracking all Valentine's Day and the tracking system was down. I called my dad over and over testing to see if he would say anything but instead he sat depressed in his chair because no one remembered this wonderful Korean, widowed veteran on Valentine's Day.

My husband ordered flowers for me a week before Valentine's day to be delivered on that day. Didn't come. They called me to apologise and said they be delivered today 2-15-20. It was to be a surprise gift that was ruined.

Ordered flowers to be delivered on 2-13-2020 for Valentine's Day. Flowers never delivered. Sent complaint form by email and was advised flowers would be reshipped for delivery on 2-18-2020. This is not acceptable. I have also asked for refund and will probably not use this company again. Also, when I talked on phone with customer service they were of no help. They were in Asia and I could not understand them.

Hi, recently have moved and to surprise my wife I ordered from 1800, actually ordered from this site because I heard an advertisement for a special if you entered a certain promo code in the mike, you get a certain amount of roses at a certain price, well I didn't see the mike option until I had already paid. Strike (1). Including an additional delivery fee. But with it being our first Valentine's day here I decided what the heck keep the order as is. The flowers did arrive the day before on the 13th as scheduled, but they came in via Fedex in an enclosed box labeled 1800, and the Fedex delivery guy left it on it's side by my front door. Strike (2).

Just to make sure I didn’t miss out order was placed 02/03/20. My friend would be up in Atlanta for Valentine’s and I wanted to surprise her. At approximately 6:00 on Valentine’s Day, I received an email that the flowers were successfully delivered. She FaceTimes me and we talking but she doesn’t mention the flowers. So I ask her, "You like the delivery." She has no idea what I am talking about. That’s when my headache starts! I communicate with 1800flowers and told them no flowers were delivered. They insist that they were delivered at approximately 6:00. After several more emails and then insisting they were delivered I stop hearing from them. I’m assuming customer service was closed, but I will continue contacting them. Because they basically calling her a liar and feel like I been robbed from $103 dollars.

Ordered Valentine flowers and chocolate dipped strawberries for my 94 year old mom. The flowers were horribly arranged. Nothing like the picture and the berries were delivered to the wrong address. They told my mom to drive to some stranger's house and pick them up herself???? When I complained they sent me a $20 credit for $40 of non delivered strawberries and $85 of dried out ugly flowers. Keep your $20. I'm done with this rip off business.

Ordered two dozen Roses and some dipped pretzels. I did receive the pretzels. I kept checking tracking and it never showed the flowers in transit. Every time I would call it would send me to a computer. To talk to not a person I was told a 20 min wait. I have now been on hold for 32min and counting. It keeps saying they will be here by 8pm. It is now 8:36 pm. Very disappointed. We pay extra to have them on Valentine's day and now ruined my wife's valentine's day. I will never order from here again and I will never recommend you guys to anyone. You guys better figure out how to make this ** right. Worst freaking company ever. The guys finally answer and after I tell him all my issue he has the nerve to ask me how is the weather like WTF.

My husband spent a great deal of money on two dozen roses with a balloon, a teddy bear, and a box of chocolates. The rose petals on five of the roses were completely gone by the time I took the wrapping off of them. The rest were losing petals and leaves all over my desk as I tried to put them in the vase. My husband's thoughtful gift was very embarrassing as my co-workers saw how sad my flowers were. What makes it even worse, is the customer service when we called 1800 Flowers was pathetic!

I ordered from this company 1-800-Flowers.com 4 days before Valentine's Day an arrangement for my wife to be delivered early on Valentines day. By 5:30 pm there were no flowers yet so we went to dinner. We get home and I get a text that flowers have been delivered. The flowers never came! I have a Ring video doorbell. I would know if anyone even attempted to approach my home.

I placed an order to be delivered on Valentine’s Day to my mother. My father recently died and I wanted to make sure she felt loved on her first Valentine’s Day without him. Not only did they not deliver the flowers, they did nothing but lie when I called them to figure out what was going on. Finally after I had enough and requested a refund, the “customer service rep” said that she could not process it because suddenly the system had gone down. This was the WORST customer service experience I’ve ever had. I DO NOT recommend this company.

Paid 160.00 for two dozen roses to be delivered to my wife’s place of work on Valentines Day. Because they don’t care about customer service and to get a jump on Valentines Day delivery’s 1800 flowers delivered them on Feb. 13. Do yourself a favor and find a good local florist to do business with. None of my emails have been responded to.

Updated on 02/16/2020: Well I wrote a review yesterday after my Valentine's day flower order never got delivered yesterday. I spoke to the company this morning and agreed to have them delivered today. Guess what? Never happened. No delivery two days in a row. Well I just got off the phone with the company and they told me that the florist didn’t deliver them today because he wanted more money from me or the company or it wouldn’t get delivered. I told them that they should immediately stop doing business with the florist who is obviously a dishonest thief. They gave me a full refund. Since I have had two problems with 1800 flowers in the past, I won’t ever deal with them again.

I placed an order yesterday @ 11am Feb 13, 2020 for a large order of flowers. Received an email confirmation confirming the local florist had received my order. My wife was home the entire day and I got @ 5pm from work. I checked my email and it still said confirmed. Checked it again 20 mins later and my status said delivered. Contacted customer service and the rep told me they made a mistake and my flowers were delivered to another address. Rep advised me they can have my flowers delivered on Saturday or Sunday. I said, "No. Refund me my money," she offered 50% discount and I said, "No. Just refund me my money." After 5 times with best option being a 50% discount on what I paid, the rep finally said refund will take 3-5 days. I will monitor to make sure I receive my money and if not I will file a dispute through my bank. I said on the recorded line I will never use 1800flowers again.

How absolutely horrible and embarrassing. I ordered 24 long stem red roses for my wife to receive on Valentine’s Day. Ordered them on 2-11-20. They arrived on 2-14-20 at 8pm. They came FedEx in a box and the whole thing had to be put together and looks horrific. See the pictures. These were $150! I will never use this company again. What a scam. Who spends that kind of money for flowers and arrangements you have to assemble yourself? Why would my wife want to be doing this in Valentine’s Day? These people really suck. I’m calling to get my money back and I WILL GET IT!

Flowers arrived wilted and without water and they responded with "Thank you for reaching out to us. We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have issued you a partial refund equaling 50% of your purchase price to your account. We will process the refund within 24 hours. Your refund will most likely appear within 3-5 business days but may take 1 to 2 billing cycles depending on your financial institution." DO NOT USE THEM!!!! And tell your friends. Thank you for your attention.

They screwed up my order big time! I ordered next-day deliver with a local florist on the 2/12. I spoke to a customer service agent the next morning on 2/13 who assured me the flowers will be delivered on 2/13. Guess what? They never arrived! It ruined the thoughtfulness for my girlfriend's birthday. Now, they're trying to deliver it on 2/14 and won't credit my money back. I didn't get what I paid for, so I have a right to get my money back. Not with this company. What a joke! Never ordering from them again.

Ordered roses and balloons for my wife for Valentine’s Day. Received a message at 7pm saying they were delivered then my wife called 15 minutes later as she gets off work and I find out she never received them. Been waiting on hold for 30 minutes now hoping for a refund as they have ruined that idea.

Worst customer service ever. Flowers for Valentines Day from my boyfriend never arrived. My boyfriend paid for expedited service to be delivered to my office. Instead of using a local florist they sent them in a box via FedEx who had no idea that they were going to a business nor that flowers were in the box. I had to call FedEx and refuse the package. We tried to contact 1-800-Flowers and got the runaround. Both my boyfriend and I are professional and don't have time to babysit this business. There will be a dispute of this order on the credit card, and a complaint will be filed with the Attorney General in our state. I urge all people having trouble with 1-800- Flowers to also file a complaint in their state. From reading reviews there are many of experiencing the same problems! Stop this company for these awful business practices! Make your voice heard!

Simple: The bouquet arrived after my wife had left work and is not the arrangement I paid $119 for. It looks like something I could have picked up at a retail store for $30. And being delivered so late is just unacceptable on Valentine's day. Heartsick. Will Never order from 1800 Flowers again.

The pictures of the flowers on 1-800-flowers.com do not match the actual quality of the arrangements actually being delivered. I was embarrassed that I such trash delivered to my wife. The quality was no better or possibly worse than you would get at Walmart and cost about four times more. I sent them photos of what I ordered and what I actually received (like night and day). They apologized and offered me a $20 credit toward my next purchase. What a joke. Do not ever do business with these guys, the photos on their website do not come close to matching the trash they send you. Now I call my credit card company to initiate a chargeback for fraud. I wish I could attach the photos so people could see this.

Worst experience. Worst customer service. Never Delivered Flowers. Never use them to send gift thru 1800flowers.com or 1800flowers.ca. This is just waste of time and efforts. I have called them 10 times in all day but my gift never arrived.

I will never order again from them, the flowers looked nothing like the picture and was also to get a box of candy, never came with it. I was ashamed when I saw what my wife had gotten. And when you call customer service they put you on hold and never come back, 1st time was 20 minutes, 2nd time 15 minutes, and now again on hold and not sure when they will come back on the line. From now on will order flowers straight from a local florist. Never order from them.

Scam Alert!!! OMG.. If only I check out reviews before buying from them.. This is supposed to be a Valentine Gift!!! Hello?? If I knew it gonna be this bad, I could just pick up a vase, stick a few flowers in, and call it a day.. cuz that's exactly what it looked like what was done.. I called them to complain.. Someone from another country answered. I told her the issues, she said she will have another arrangement and will send another one.. but in another week! WTH? DO NOT BUY from THEM. It will only leave you with regrets.. Cuz the person you love deserves much more!!!

If I could leave less than 1 star I would. I ordered flowers to be sent to my wife's work by a certain time because they close early on Fridays. Before even placing the order I spoke with customer service and told them my concerns about delivery time and they assured me, they contacted the local florist to have them delivered by 1PM EST. They said to call back the following day to verify. I did that, and was told again they spoke to the local florist and confirmed they would be delivered by 1PM EST, and that the flowers were already prepared the day before and ready to be delivered.

My husband was beyond thrilled for my flowers to arrive for Valentine's day. We work for the same company, I'm the only female and we're the only couple. He was ready to show the men how it's done when all that happened was him being humiliated. The flowers were completely smashed, the lilies are bruised from being wrapped so tight in plastic, the vase is huge with the flowers looking lost and tiny in it and they arrived in a box that smelled like it had been with a smoker for months.

Flowers delivered for Valentine’s Day. Leaves completely wilted, one flower is rotted and there’s white stuff all over some of the leaves. All customer service could tell me was that they understand and would give a $20 credit. A little disappointing when you spend that kind of money and it looks nothing like what the pictures were.

They messed up my order - ordered on the 12th for a 13th (VDay delivery). They changed it to 14th, then to the 15th. Each customer service agent (and they barely speak English) gave me a fictitious "tracking number". And they are all uncoordinated - you get emails that have different stories on it, you get phone calls that completely contradict each other. "Your order will be delivered on time, today sir", " Sorry your order will come on the 15th", "Here's a tracking number for FedEx" (which revealed nothing on the FedEx site). These guys are liars. And hardly speak English. The "supervisors" come and keep apologizing and throw the "50% refund" carrots at you. If left to them, they will have the world celebrate New Year's day on Jan 9th, Christmas on Dec 29th, as dates clearly mean nothing to them.

I ordered flowers from 1-800-Flowers on 2/11/2020 to be delivered to my girlfriend who is almost 800 miles away... order was confirmed for 2/14/2020, I paid extra to have delivered on 2/14/2020. I got an email at 8:30 pm on 2/13/2020 telling me product was unavailable and would not deliver!!!! Now I have no time to replace the order from anyone, even a local florist, because of being notified so late. I've called customer service 4 times in the last 12 hours and still haven't been given a resolution and told me they would not refund my money, spent a total of 4 hours on the phone talking to customer service and trying to find a replacement order so the love of my life would receive what she deserves on Valentines Day. This is the second bad experience I've had with this company, I chalked the first one up to a fluke. DO NOT EVER USE 1-800-FLOWERS.COM, would be much better off using a local florist.

Last year the package was delivered at 5:15 at a business. Not Business hours! This year said it was delivered and signed for by the recipient but was not. Call customer service and got a noisy call center in India and could not understand what the girl was saying. Her English speaking ability was marginal at best. 1-800-Flowers just sucks. I will NEVER EVER use them again!

I ordered flowers for 9 clients. I found out after I ordered them that I needed to use a local florist per our company guidelines. I called immediately the next day and asked to cancel the orders so I could use the website but change to a local florist. I called a total of 12 different times. I also sent an e-mail. Each time I talked to a customer service representative I gave them all of the recipient's names and was put hold then they would tell me that the order had been cancelled and I would receive a confirmation e-mail showing the order was cancelled. We never received an e-mail. Each time I called the representative would say "I can see that your order isn't cancelled, however I'm taking care of it now." Each time I gave them the name of each person and was assured that the order was cancelled.

I ordered roses for a 2 day delivery. They were to be delivered on February 13th. They didn't arrive. I contacted customer service via their online address. They assured me the order would be delivered. This went on all day, with me contacting them 5 times. They then assured me they would deliver the following day. They didn't arrive. I once again contacted them another 3 times. Each time they responded that the local florist was working on my order. I asked that florist call me, which they never did. I believe their customer service is a robot. They ruined a very important day for me. You will never be able to speak to their local delivery florist because they hide that info. I will never use them again, and advise you stay away as well.

This place is absolutely terrible. This place is absolutely terrible! I ordered flowers for February 13th. I then received a confirmation email showing they would be delivered on the 13th for my girlfriend. I paid close to $100 so I was very excited about her getting these roses. Today I called around noon to make sure they were going to be delivered. I was told they would be delivered by 5pm to her place of work. I gained peace of mind and continued about my day. Then at 5 (when my girlfriend got off work) she had still not text me to let me know she received them. I then called 1-800-Flowers to see what was going on.

I cannot believe the sorry quality of these flowers! They are DEAD!! Shame on you! And when I called customer service the person hung up on me! My boyfriend sent these for Valentine's Day and I don’t have the heart to tell him how horrible they are.

I ordered 2 dozen assorted flowers, a box of chocolates, and a teddy bear for my husband for Valentine's Day on 02/11/20. Read some reviews but had never worked with the company before this and was very skeptical. He got the flowers on 02/13/20 in a very nicely tightly well packed box so nothing was damaged and everything was very fresh and beautiful! It was a lot more than I anticipated and it came a day earlier than I thought it would which is totally fine! Absolutely love the speed, quality, and price of 1-800-Flowers.com and I will be using them again in the future for sure! Highly recommend them. :) Also forgot to add I did everything electronically, never talked to a person once but I signed up to get email and text notifications about the delivery of my order and everything was efficient and kept me in the loop so I knew when to be expecting them. Very pleasant experience!

Ordered flowers online for my sister in Maine for Valentine's Day. The photo of the arrangement on the website is beautiful, but what was delivered was a vase with nothing like what was shown on their website. I feel totally ripped off and I contacted the company but they won't respond. I have filed a complaint with the BBB. I will never order from 1-800-Flowers again! I WANT MY MONEY BACK.

This site recommends I tell the truth. I ordered flowers from a cellphone and never say the price. I kept going to see but it placed the order. I get a text that shows a $29 for 18 roses ends up being over $62. I called to cancel and could NOT cancel. I called back, couldn't cancel. Called back to talk to manager or try to change the order, you can NOT change or cancel the order! I have learned a valuable lesson. Do not EVER buy from them. Oh and just a little extra, they outsource the "help line" to foreigners who don't speak good English. I only gave them 1 star because they don't allow you 0 stars. Very disappointed in this company.

Still waiting on hold after they delivered my flowers to wrong address after three lengthy phone calls to update and assured it would be corrected. On hold for 30 minutes just to get my money back....DO NOT ORDER FROM THEM!!!

I ordered strawberries for my anniversary and they weren’t delivered on the day they were supposed to be. Talked to a customer service rep and he apologized, gave me store credit and a discount AND PROMISED to still send out my strawberries. Called again today and they said they should be there. By the end of the day CALLED AGAIN and now they are saying they weren’t going to deliver them to me anymore. Spoke to one customer service rep. She was very rude and then spoke to the supervisor and he still was rude and saying there is nothing he could do!

I ordered myself 2 heart bamboo plants with chocolates. Chocolate wasn't bad (just bad for me) but the bamboo is awful! They were supposed to be heart shaped and they look like walking canes strapped together and they in no way form a heart. When the company was contacted they offered me a discount to order the same thing again. They are out of their minds. I will NOT ever order from them again. I wish I could've rated lower than one star.

Ordered birthday flowers same day delivery (11th), called all day on the 11th to see the status, website said delivery 11th, agent confirmed by 8pm. Never arrived. Hours of phone time on the 11th. Flowers never arrive, spent hours on phone fighting to get refund. They told me the delivery was for 12th, I explained that their system updated and I have the receipt from their website for 11th delivery schedule. They said that did not mater. Asked for USA representative, spoke to 5 people, then they offered 50% discount. I asked if they were crazy, 50% back for delivery never received. Was unable to reschedule as recipient left! Been on the phone FIGHTING literally, for 1.5 hrs and still not yet resolved. THEY ARE THEIFS and garbage customer service. Im out almost $100 and no resolution and no flowers!!!! I paid for nothing!

I have used numerous flower services over the years. This one is absolutely the worst I have dealt with. First, it took over an hour to place an order. My wife then had a family emergency and had to leave the state on short notice so would not be available to receive the flowers. I called to reschedule the delivery for her return and was told that would be "impossible." I then asked to cancel the order and was told that because it was ordered through PayPal, I would have to cancel through Pay Pal. This is not true since Pay Pa; is not in the cancellation business- they require the merchant to cancel, which the flower company refused to do. When I told them that was not Pay Pal policy, they then reverted to telling me that not only was it "impossible " to reschedule my order, but it was also "impossible" to cancel my order. Bottom line: They just wanted to keep the money and deliver the flowers to a location they could not be received.

1800flowers.com review (good reading). I ordered the flowers for my wife BDay and paid EXTRA to have them delivered on her BDay, which was the following day. On the following day I called to make sure the flowers would be delivered and was told that they would not get there until the day after her BDay, because of the weather (which the roads were completely safe to drive on). I asked for the local flower shop that would be delivering them and was told the company policy would not allow them to tell me. The flowers were paid for and legally mine. I googled and found the closest flower shop that did services with 1800flowers.com. This flower shop did in fact have my order and allowed me to come get MY order so I could get it to my wife for her BDay.

Tried to order a product online. The website would not accept the correct address but insisted on using the wrong city! So I did online chat. With a person whose name indicated **. The person could not understand what I was telling her and kept telling me how to enter the address. I KNOW how to enter the address... I just have the strange obsession with inputting the correct address so that my delivery gets there. Given the premium shipping charge (for delivery in 10 days!!), is that too much to ask? Called customer service. The response on the phone was not "Hello, can I help you?" but "Hello?" Then the line disconnected. Really?

If I could give negative stars I would. I paid close to 100$, and paid extra to have them delivered today for my grandma's birthday. The flowers never showed, no one could ever tell me where the flowers were. I was told at 3 a message was sent to the florist and I would be contacted shortly, I was never contacted or updated. I was then told they would be delivered by 5 at 530 pm. Then I was told by 8 pm, but they weren’t sure because they couldn’t contact the florist. I told them they failed to deliver my goods and I would like my money back. I spent 2 hours on the phone attempting to get my money back. Was told I could not receive my money back until after 8. Someone would contact me then and attempt it. So now I’m out 100$, and I have to stay up to hear the outcome of “if they can give me my money.” After two hours we called the bank and had to pay to issue a stop to the payment. Don’t waste your time or money.

My family ordered a floral arrangement for my husband from 1-800-flowers after he had major surgery. It was delivered half dead with wiltering brown leaves. When a call was made to complain, the customer service agent did not speak English well and we were put on hold for 30 minutes while a manager was located. We were promised redelivery of a new arrangement the next day. An agent came to our home the following morning to pick up the arrangement and did not have a new bouquet. The agent stated "someone else would come to deliver the new bouquet." No one ever came. We have yet to receive a refund. I Do Not recommend using this business for Any services! Unreliable and unprofessional!

The gift was delivered on time but no name or message was included. When I order flowers for someone after a major surgery, I expect my message to be delivered with the gift so she knows who the gift is coming from. This is important when you’re not able to be with someone you love. The message is just as important as the gift.

I tried to order a bouquet of flowers for a funeral. The order would never never submit. I hit the complete a few times (well as it turned out 5 times to be exact) and it never submitted. I never got a confirmation that it went thru. It still showed in my cart so I deleted it out of the cart. I stepped away for about 10 minutes and decided to try another order. I found a different bouquet liked more and tried to order it. It went thru without any problem. I received the email confirmation and later the notice it had need delivered. This morning my bank account shows 6 transactions. The charge of the one that was delivered, and 5 pending charges for the order that did not take for a total amount of almost $400.

After my first call with 1800 Flowers, the customer service got better. I was indeed refunded one of the $100 charges as I should be only paying once. It took 6 days; which was within 5-7 business days as told. I just hope my package makes it promptly to the correct address. Fingers crossed.

First of all order some birthday flowers for my girlfriend for her birthday. They deliver them to the wrong address. The told me they’re there were delivered to the right address. The phone all week on Monday they deliver them to the same longer answers again. Call them on the phone. Was Ridiculous 30 minute wait time. Customer service representatives who barely can speak and understand English, Never ever order from this company. I promise you it’s been almost 2 weeks. We still haven’t got the flowers, the customers service try to offer a $20 off coupon as if we would ever order from this company again, we can’t even get our money reimbursed. These people are true crooks, criminals, thieves whatever you wanna call it. Snakes.

We ordered flowers online on Saturday to be delivered today (Tuesday) for my son's girlfriend's 21st birthday at her college in Virginia. I got a confirmation email with the right delivery date and an email update when the order was shipped and in transit. Some time today the delivery date for the FedEx tracking # switched from end of day today to end of day tomorrow. I called the 800 number and eventually got a customer service rep. She was wonderful, her name was Marie. She was very apologetic and sincere, but told me she couldn't do anything other than confirm the flowers wouldn't be delivered on time and offer a discount for the next order. I was put on hold a total of 5 times as I repeatedly asked for at least a partial refund and to talk to a supervisor. Her supervisor refused to give any kind of refund, unless the order was canceled and then refused to speak to me when I insisted he be put on the phone.

I bought a 1-800-Flowers voucher off of Groupon, but before I purchased it, I went to the -1800-Flowers website to make sure that the item that I wanted was available in my area on available for delivery the next day. I even went so far as to add the item to my cart and go through the process of completing the order and did everything but place the actual order and it all showed good. However, as soon as I went to redeem the Groupon voucher, I suddenly got an error message.

My daughter-in-law ordered flowers to be delivered on my birthday. Never got the flowers. She called to ask the status and to complain. I received a call apologizing profusely and promising next day delivery. No flowers the next day. I called to ask when I would receive the flowers — now I was told to expect them in 3 more days. I DON’T believe them. And certainly find another company to buy your flowers from.

I bought a one-year subscription to this company for free delivery and thought it would be cool if my girl got flowers at least once a month. I would order at least one week in advance, and they would never be delivered on the scheduled day. I would call and they would say "sorry, we will redeliver tomorrow." So next month I would order again, thinking that it would actually be delivered on time. But no, no deliver on the scheduled day. This has happened every single time I ordered. 9 times. When I talk to customer service, all they do is apologize and rehash a script over and over, apologizing, not actually doing anything. When you finally tell them you want your money back, then they give you a redelivery for the next day. So I take the redelivery and give them yet another chance next month. And it happens all over again.

I live in Florida. My Aunt from Missouri was hospitalized for pneumonia. I ordered flowers from 1-800-flowers. I ordered a large bouquet ($150). The flowers that were delivered were small, nowhere near the size or amount of flowers that I purchased. I called the next day and was told that a new bouquet would be delivered that day. It never happened. I called again and was told they were delivered to the hospital, this was not true. I checked with the hospital. To make a long story a little shorter this happened 4 days in a row. Today I was told that the florist had cancelled the order. It again has been rescheduled to be delivered on the 4th of Feb. Every time I speak to the company they offer me a 25% discount on a future order and ask what I want to order?? Really, Why would I order from you again. I will update this if the matter gets settled.

Please beware when ordering from this company online. First of all, I had to complete the form for the delivery to the recipient three different times and when I finally completed my order and paid, via Apple Pay, when the order confirmation came up it was being sent to ME! to my address not the recipient! I immediately contacted the chat customer service which was below the order number and within just a couple of minutes a representative was texting me and trying to help. That part was efficient and the rep was very helpful; however, they could not cancel my order since it had immediately gone to their florist. I just spent $107 sending flowers to myself! Poor, poor policies and the fact they could not cancel my order, or change it to the correct recipient, within minutes of placing it is unacceptable. I will never use them again.

I usually only write reviews for favorite products. I have never submitted a bad review, but this company deserves a bad review. If I could give it 0 stars, I would. My husband and I wanted to send flowers to my father-in-law who had surgery on the 27th January in the UK. He was in the hospital on the 28th January, which was his birthday. So we thought that flowers would brighten his day. I called on the 28th and after nearly an hour on the phone, I was promised (3xs) that the flowers would be delivered to the hospital that day, his birthday. They WERE NOT delivered that day.

In early December flowers sent to St Paul, MN were left outside in freezing weather. Mid December three separate pairs of socks sent to three different states were either wrong, double delivered or not sent at all. The representatives I talked to were inefficient and spoke very poor English. For one order I told three three different representatives the same thing before getting the order corrected. On two “enclosed gift card” never happened so my people didn’t know where the gift came from. The third order had the “gift card” as a sticker under the shipping label. I was hard to find. I’d NEVER use this company again.

Tried to order flowers online and they sent a gift link that the funeral home has to accept. We were unable to pay for them. I was on the phone for an hour trying to get support to pay for the order. They just wanted me to order over the phone. When I checked online I found this site and decided to order with a local company. I will not use 1-800-Flowers.com because they don't want to make their website easy to use.

I've attempted to order flowers from this company twice. Both times, my order wasn't delivered. The first order they couldn't tell me why they weren't delivered, tonight they said that there wasn't anyone home to deliver (I confirmed there was someone home all day long). I called around 6 pm and I was assured that the flowers were in route for delivery and would be delivered by 8 pm. I called back at 9:00 pm to inquire about the delivery and I was told there wasn't anyone home, but they would deliver tomorrow. They indicated they could give me a 20.00 off coupon on my next order. I declined the offer. They then indicated that they would give me 50% off and deliver tomorrow, I declined the offer. I asked for a full refund and was told that they would do that but it would take 7 days for it to be returned. I WOULDN'T RECOMMEND ORDERING FROM THIS COMPANY. HORRIBLE CUSTOMER SERVICE FOR WHAT YOU PAY FOR THE FLOWERS.

The order for my best friend's 50th birthday living in a different state did not get delivered correctly. I ordered flowers, a balloon and chocolate covered strawberries. Only the flowers were delivered, at about 8:30 PM EST, with no time left that same day to get the other items delivered on time. In addition, the flower arrangement looked nothing like what I ordered. When I complained to 1-800 Flowers about this, they said "sorry". When I pushed for a refund AND re-delivery of the correct items, after 2 attempts, I was given a 50% refund and no offer to redeliver.

I ordered flowers for my daughter’s birthday. I requested same day delivery to ensure they would get there the day before her birthday. Received a call saying the arrangement I ordered was not available and they would send her flowers in a box with a separate vase for her to arrange herself. I stated that this was not acceptable and asked that my money be refunded. Agent then said they could reach out to another local florist to see if they could make a similar arrangement. I said I wanted to see what they were sending before committing. Never heard back, never received a picture. Flowers not delivered.

Never, ever again will I order anything through 1-800-Flowers or its family of companies. I placed an order to have flowers delivered to an ill family member in a hospital. I later learned that she was not going to be admitted, so I called customer service to inform them to deliver the flowers to her home instead of to the hospital. I spent 40 futile minutes on the phone with a blatantly incompetent customer service representative. My wife later contacted customer service and had similar frustrating conversations with them, even well after we had repeatedly confirmed the correct delivery address and the phone number of the person receiving the flowers.

I’ve ordered flowers many times for different occasions through this website before and was not aware of the poor quality of delivered arrangements until recently. On Jan 3rd I ordered 3 large standing sprays for my father’s memorial and paid $826.00 for the 3 arrangements. At the time of service I notice only 2 standing sprays have been delivered which were nothing close to what I had seen on the website and had ordered. When I called asking for the 3rd one, I was told it’s going to be delivered from a different local flower shop. Towards end of the service, final arrangement arrived and it looked horribly pathetic. I’m very disappointed because I was expecting beautiful arrangements like it was shown on the site for my father's service, something that he deserved and what was delivered, was embarrassing.

DO NOT purchase flowers from this company! Do yourself a favor and spend the extra 5 minutes to research a local company. Even if they guarantee delivery for a specific time in person AND via online chat they don’t follow through. AND when they try to “fix” the situation they offer a measly $14!!! What the hell is that? Don’t waste your time with this terrible company!!?!

Had two dozen flowers delivered to mom in rest home as part of a monthly delivery for a year. First two dozen showed up, wilted. The stems were short and the roses had no smell. Called customer service, placed on hold for 35 minutes. Spoke to CS rep outsourced to India and was promised to have refund. None received and I ended up filing a credit card dispute. Second delivery sent out a month later, this time only one dozen sent and they were wilted, short stems and odorless. I called CS, once again spoke to Indian outsourced and was assured the billing would be reversed. After ten days I once again placed a credit card dispute and cancelled any further payment authorizations. I called CS, placed on hold for 25 mins while they transferred me to their “executive customer service”. I made it crystal clear that I wanted to cancel all further deliveries, all future credit card charges.

I placed an order for a delivery, it was not delivered, Said it would be delivered the next day. I called customer service, they hung up on me. Called again, they had to re-issue a delivery for the next day, still no flowers, but they have my $100. The birthday has already come and gone. Finally they offered me a savings pass as an inconvenience, but can not use as I will not use them again. DO NOT USE THEM, GO LOCAL! Not only that, you can not understand the customer service reps, they are all from overseas. It's hard to get or give details with the language barrier.

I ordered some roses for my wife a day in advance and paid extra for AM delivery. The order was not delivered as scheduled and I had to call repeatedly to check the status. The flowers were not delivered until late afternoon. I would not recommend this company on special occasions.

I ordered flowers to be delivered to an address in Malaysia and paid 124.99. A few days later I received a notification that said "It's Official... Your Smile has been Delivered!" When I checked with the recipient, I learned that this was untrue. No flowers had been delivered. She called all three florists with shops in their city. None had received any order from 1-800-Flowers. When I phoned 1-800 Flowers to find out what happened I was told that they would investigate and get back to me. As of today, three days later I've heard nothing.

I'm so unhappy with this company, never again. My great grandfather passed away in California, I am in Georgia. Paid over 100.00 for flowers to be at his side when he's laid to rest on January 20th the day before the funeral to be on time. It's now the 21st noon, and they just arrive. When he's at graveside now. And the company has a audacity to offer the flowers to be shipped to me instead. What am I going to do with flowers across the US?

They billed me twice for the same order on 2 different days than it took several phone calls to get the money put back into my account. I placed that order for my husband, on the phone with his credit card. The first 2 calls to find out why they said the one charge would go back in. I called a 3rd time a week later to find out and they refused to talk to me because it was under my husband credit card. He called them and they said that it would take up to another 5 days to put the money back into our acct. and refused to get him a supervisor to talk to and hung up the phone. We finally had to call our bank and file a fraud attempt on them.

Can’t believe what was pictured and what I received. Now I know never to shop here again. Bait and switch. What a disappointment. I have been ordering from your company for years. And never had as many problems as what I had the last couple of orders.

I ordered 2 dozen strawberries for my Husband's Birthday. Picked Saturday, January 19th for delivery. Waited all day for delivery. Was told that deliveries go until 8 PM. At 8 pm I contacted and asked to speak to a representative. I never received an email telling me that they would not be delivered. When I put my order number in to check status, it indicated that order was confirmed, but not in transit. Representative tells me that there was snow in my area. We had 1 inch of snow today, roads clear most of day because it changed to rain. Was told they would be delivered next week. Had to battle with representative to have my $93.00 refunded. It was too late. The birthday is over. Thanks for ruining a birthday and a surprise. WILL NEVER USE AGAIN!

I placed a same day order to be delivered to a hospital for a co-worker that had to have emergency surgery. The order I placed was for the Hawaiian Hugs and Kisses arrangement. Approx. 30 mins after I placed the order I received a call telling me that they are unable to make the delivery because they are closing shortly and could the order get delivered the next day, well because we didn't know what type of surgery she had we didn't want to take the chance of her being discharge before the delivery so I asked If I could use a different vendor. I was placed on hold and the rep came back and said the vendor will make the delivery...

Apparently, I'm not the only one that has had the worst experience with this company. It's embarrassing how poor the customer service is and I will never go through this company again for flowers. So, I hate to say this, but they do not speak English very well so placing an order correctly the first time is pretty much impossible. Y'all, I swear to you (and have pictures to prove it), I had to call them 8 TIMES to get the order correct. And then I checked my account today and they charged me twice for the bouquet (and the flowers are not cheap!). I called very upset and of course, they were of no help and only stressed me out more. The only thing I could do was notify my bank and open a claim. Hopefully I get my money back. :( Do yourself a favor and please please please go through another florist. Don't risk the stress.

I requested to speak with the call center in the US 5 times with 5 different agents who refused to transfer me. I've been a loyal customer for years and find my experience when placing an order exasperating! The agents can barely speak English & I find it challenging to place an order. If anyone is interested I finally received the corporate office # which is 866-257-7779. By law your when you request to be transferred to the US call center a company is supposed to honor your request. No one should go through what I just experienced. The US call center should be the first point of contact. I truly understand why there are so many complaints online about orders that are screwed up, I think I know the reason why...

My husband ordered flowers for me for our anniversary, but they were never delivered. The order was placed 1/7 and promised to deliver on 1/14 by 5pm. I understand mistakes happen, but here is why I would recommend not using this company. Should your order not arrive, a refund is hard to get and their customer service is not helpful.

Worst customer service I've ever received. They messed up my order and refused to make it right. The product received looked nothing like the website's picture, had completely different flowers, was missing several things, and the flowers received were in rather sad condition. I've wasted almost two hours of my time through email and phone calls to fix it, yet they refuse to. Their customer service rep named "Vic" promised me he would call me back the next day with a resolution. He never called.

I called 1-800 Flowers to order flowers for a funeral service for a love one. These flowers were from a Ministry that the deceased mother was a part of and it's just a few of us and we gave what we could to show our love but the flowers never made it there. I called Fri 1/10/20 and ordered the flowers for. I should've followed my instincts and cancelled the order then because the representative kept getting all the info incorrect and I had to keep repeating everything to her but I went through with the order anyway. They charged my card while I was still on the phone and that was just fine. Well, at 1:03am I received an email that they charged my card again!

I have used 1-800-Flowers for years and never had an issue, but after this last transaction I will never use them again. I had placed an online order on Tuesday for local florist delivery on Friday for my mother's birthday. On Friday at 4:44pm EST I received a text that the flowers were delivered. Around 2 hours later when I am speaking to my mother I had to ask if she received the flowers and she did not. I then called customer service and they said they were delivered, when I insisted they were not, they put me on hold and came back and apologized and said the delivery confirmation was a mistake and they just spoke with the florist, that when the flowers left the florist is when they sent the delivery confirmation (in error) and that the delivery person was on route and would be delivered by 8pm.

Not what I ordered. Half the blooms, half the color, half the size. This was a flower arrangement sent due to the death of a son. This was not close to what was in the picture. At the least, the arrangement could have had the brilliant colors. Would be happy to send pictures.

I have been a passport customer of 1-800-Flowers for many years and until 2019 I had great experiences with my orders. However, the last year, I have had delivery issues with 3 different orders. One of the orders was in a rural area in southern KS, so I chalked it up to that fact. However, on January 6, 2020, I placed a order for a birthday arrangement for my daughter who lives in Chicago, IL to be delivery on January 9, 2020, which was her birthday. My card was charged and the order confirmed for delivery by 8 pm on January 9th. At 5:39 pm on January 9th, I contacted 1-800-Flowers as the order not showing as in transit. I was assured that there was no problems and it would be delivery by 8pm that evening. At 7:45 pm, I again contacted 1-800-Flowers and the customer service representative was not helpful, told me the florist had attempted delivery, which was a lie, as the complex has a 24 hour manned desk.

I ordered flowers to be sent prior to Christmas, which were the wrong item when they were delivered. I contacted 1-800-Flowers who said they would resend another arrangement to make up for the mistake. That order was never delivered although I got an email that it was. After emailing back and forth over 30 times and speaking with 3 different people on the phone who all said the delivery was being rescheduled to the next day, then the next day, and after 4 days I knew something was fishy. I was finally told that there was no florists who could make a delivery to my area, which seems crazy since someone made the original delivery. I then had to pick something that could come in a box. Were they never going to send something if I didn't email and call so many times??

I tried to place an order for my friend who is going through rough time. This website placed 9 separate orders to same person and was billed. I tried to cancel this as soon as they sent me 9 emails and after doing everything successfully I still see few orders are not being cancelled. I already spent 2 hours trying to cancel the order and the the person on phone tells everything is canceled. Do not trust them. When I checked the order only few were cancelled and I called back. They told sorry it's already shipped and they can do nothing about it. And they told the previous person could not complete the cancellation successfully. Now I am causing more trouble to my friend using this company.

I ordered two separate deliveries three days ahead of delivery date and selected the delivery time of 9:00 am - 12:00 pm for both orders. Neither were delivered during the timeline and have not been delivered as I write this review (5:17 pm). I paid the additional fee for the delivery window. Just spoke to 1800 Flowers Customer Service and the Representative’s response - “We offer the delivery window but we do not guarantee it.” WAIT!! WHAT!?! How is this not a scam? Asked for the refund of the additional fee, not the flowers and she stated there could not be a refund because they did not guarantee the delivery schedule. Yes, definitely a scam. If you can, reach out to the local florist directly versus the horrendous provided by 1800 Flowers. They would probably be more appreciative as well.

My husband ordered flowers for me for our anniversary which was 1/6. They were to be delivered to my office. It is now noon on 1/7 and still no flowers. When he contacted them he was told they were out for delivery and will only offer him $20 on his NEXT purchase! What? Like he would ever buy from them again. "We're obsessed with providing a terrific experience. If not, we'll make it right - guaranteed." DIRECT QUOTE FROM THEIR SITE. Sorry folks, you did NOT make it right. I am only giving them one star because it won't allow me to give none! Do yourself a favor.... Go somewhere else!!!

I ordered flowers for my 92 year old gma on her birthday and they said they were delivered. I called multiple times and 1-800 kept promising the flowers for 3 days! Then they kept offering me 50% off and had to argue with them just to give me a full refund. I don’t know what has changed with this company but I used to use them all the time. I will never use them again. They didn’t even apologize! I am assuming their call center is in another country and the company will eventually sink because it isn’t working and doesn’t care about their customers.

I placed my order online, but got a message about syntax. I called to inquire about this, and person had no idea what I was askng about. I did not place my order. However, I was notified that my order had been placed by an email I received. I called to cancel the order, and man put me on hold. He put me on hold, but never came back, and I got the sound of a dead call. I called back and had better luck, but learned that I had to make a separate call to cancel the shipping service I no longer wanted. I made the call and continuously got a message saying to send an email, since everyone was too busy to speak with me. HOPEFULLY my email will serve the purpose. This was my first-and last-experience with a company I thought was reliable.

I placed an order online within their time limits. The flowers never showed up but the website said they were delivered. When I contact them I’m told a reorder was placed and would be sent by 5 pm. When I ask at 4:30 where are the flowers no one can give me details as to when they would arrive. Even the supervisor was unable to provide me with the Florist number so I can contact them to see when it would arrive. If you want to surprise someone with a gift don’t use 1-800 Flowers. The recipient may never get the delivery.

Further research revealed thousands of unhappy customers recently.

I called to confirm my same day flowers 3x and it was confirmed for delivery bw 6-630 pm PST but at 8 pm PST I still had not received the order and I called 1-800-Flowers who told me they could no longer reach the florist. I am very disappointed in your professionalism and your service was horrible. I chatted online multiple times to confirm and had been told that the florist confirmed I would receive the flowers. I needed the flowers for an important event and your company let me down and did an awful job at trying to fix the problem.

My mom ordered 2 of the large Holiday Flower Tree. Large arrangement measures approximately 21"H x 13"L. What was delivered from 1-800-Flowers of Winter Park, 1500 W. Fairbanks Ave, Winter Park, Florida was about 12” in height and 12” in length. Needless to say very disappointing to pay for a product and not have that product delivered. She called 1-800-flowers about what she paid for and what was delivered. She was told The Dazzling Winter Wonderland arrangement was promised to be delivered on Dec. 27th. This arrangement was NEVER delivered and no follow up on the 27th as to why.

On December 18, 2019, my elderly mother with help from a much younger friend placed an order on the phone with 1-800 Flowers.com. The order was for my New Year's Day birthday. She explained that the order was for her daughters birthday which was on January 1st. It was important for the flowers to arrive as I was having a party and she wanted her floral gift to be there for all to see. Mom called me New Years Eve at 6 PM to see if her gift arrived. I was surprised to learn she ordered me flowers, no more the less from 1-800flowers. I told her it was late and if they would be delivered my Ring door bell would let me know and I would go home to get them. Needless to say, no delivery.

I just ordered flowers for mother to be delivered today 1/1/2020. I haven’t received anything from them. No order number nothing. They did send me a text message to send to my mother to let her know that she will receive the flowers. I had checked on the text message and that’s when I saw that the day was wrong. So I contacted 1800 Flowers, first I couldn’t understand anything that this woman was saying, I told her several times and then I could hear her breathing so I said I don’t know if you’re too close to the phone or what but I could hear you breathing, she was still talking but can’t understand anything. I Will never recommend you to anyone. This is my first time using you guys and my last.

I ordered flowers for a friend for her 60+ wedding anniversary, after her husband had died 2 months earlier. I requested they be delivered early afternoon on that date, so she could enjoy them on this painful day for her. I was told it would be done. The delivery date arrived, and the status bar on the website showed (at 5:00 pm!) that they were NOT in transit, NOT delivered! I called and also did a chat with 1800Flowers. They said that the florist had been by the recipient's house at 4:00 pm but they were not home and they didn't leave them at the door. I found this hard to believe and asked why they weren't left at the door. Then they told me that they would be delivered the next day in the afternoon! I told them it was very important that the recipient get them on the day of her and her late husband's anniversary, NOT the following day!

If being hung up on 5 times is excellent customer service, this 1-800-Flowers is the company for you. My husband and I received flowers on our front doorstep very late at night and the card did not have who it was sent by. We called to speak to a representative and she hung up when she was having issues looking up our order. We called back thinking it might be a dropped called, but sure enough it happened 5 more times. We repeatedly asked to speak to a manager/supervisor because we felt extremely disrespected. And of course kept getting hung up on. I will never use this company for anything ever again.

I had used 1800Flowers for years and never had quite an experience like this - I ordered a holiday arrangement on 12/24 to be delivered 12/26. No issue ordering at all. On 12/26 I received an email from them which was partial/cryptic and said 'we tried to reach you by phone about your order, unfortunately' and there was nothing following other than the phone number to call. On 12/26 I used the chat session from their site. The sales rep told me the florist was out of the one flower type and I said fine just substitute it. They said they would and would contact the florist. On 12/28 I received no email confirmation that it was delivered so I used the chat again and the sales rep told me they tried to deliver but the recipient was not there. They said they would contact the florist and ask they try again.

I have been a satisfied customer of 1-800 Flowers for many years. My first dissatisfaction was last year for my 25 anniversary. I wanted to send my wife a bouquet of yellow roses. The yellow rose is a symbol of friendship. I naturally thought since my wife is my best friend, and we had been married for 25 years that the symbolism of a bouquet of long stem yellow roses was perfect. Considering I gave her a silver Platinum Expedition as a 25th anniversary gift, (25 year being the silver anniversary). You only get one chance to get everything right on the only 25 anniversary of your life.

Ordered flowers for a friend’s birthday. Received an email that they were delivered. Friend did not receive them. First call to customer service: disconnected. Second call took 35+ minutes. Despite recording saying there would be opportunity to give feedback at the end, there was no such person to speak with. Horrible experience - will never use again!!!

I placed an order online on Friday, 12/27, for a "Get Well" bouquet of flowers to be delivered on Saturday, 12/28, to a relative who had just gotten out of the hospital. 1-800-Flowers called me a couple hours later to inform me that their florist for that ZIP code was closed, so the bouquet would be delivered as buds packed in a box delivered by FedEx (with no discount, by the way).

I ordered flowers for my 92 year old grandmother on Dec. 10, to deliver December 23. The Christmas arrangement was lavender roses with other white flowers and decorative pine cones, size large. What arrived was bright pink roses thrown in a vase with half dead white flowers, no pinecones, very very small. My husband called and complained. The women didn't speak English well and could not understand most of the conversation. She finally offered to resend the arrangement, after Christmas. We agreed because getting a refund at this point wasn't going to happen.

Worst experience ever. Xmas flowers were suppose to be delivered 12/23 but didn’t happen. I called 12/24 (a call center that I believe is in another country) and was assured the flowers were out for delivery that day. 12/24 no delivery. 12/25 no delivery. I called 12/26 again and was told I’d get an email and call in a couple of hours when the florist reopens. I requested a credit for late delivery and was told I’d have to call back after I get notified of the status of my order. Well WTF? The order never reached my sister laying in a hospital bed for her Xmas gift. And I have to call back later to discuss a credit. One of the worst experience yet. I will NEVER order from 1-800-FLOWER.com ever again!

Ordered 2 arrangements for Christmas an evergreen basket and fresh flowers to arrive 12/24. Evergreen basket arrived 12/23 dead, dried out evergreen that had been spray painted green, OMG, plus had shipped 6 days prior on top of arriving early. Argued with customer service over 30 minutes. They just wanted to refund 50%. They don't remember their 100% happy guarantee or refund!!!

I ordered flowers from 1-800-Flowers on Dec 10 to be delivered on Dec 23. The flowers were never delivered and when I called they would not compensate me in any way. Sorry was all they had to say. DO NOT PURCHASE FROM 1-800-FLOWERS. BAD CUSTOMER SERVICE.

MInus zero, GUARANTEED delivery on Christmas Eve before 8:00pm. Two arrangements going to the same address. One was delivered this morning and signed for. 1-800 is saying that they tried to deliver it and no one was home. Someone has been home all day. How do you think the first arrangement was signed for? Kept calling in and I was repeatedly told they couldn't do anything until 8PM. Now I'm told it's after 8 and there isn't anything they can do. They did offer to deliver it between Dec 27-31. Who wouldn't want a 6 day old flower arrangement? Thanks for ruining Christmas for my almost 90 yr old mother.

Don’t waste your money!!!! I placed an order to be delivered the same day. When it was delivered, 2 days later than promised, it wasn’t even what I ordered. I never received any information that I wasn’t going to get what I ordered and when I contacted customer service I never got a response. I think it’s terrible to advertise one product and send a completely different one.

I saw 1-800-Flowers on the obituary of a friend and clicked on “order flowers”. This was on a Wednesday. I upgraded to a larger arrangement, gave my card information and did not get the total for delivery or fees until the process was completed and card was charged. The order was 59.00 and I was charged over 80.00. I let it go because I was in a hurry to help with arrangements. I got 2 recorded messages from them stating the date needed changed to Saturday instead of Friday because the florist checked with the funeral home and found out the funeral was Saturday. I called them and told the Saturday is fine, but the funeral is at 10, so please have them delivered before the funeral. I was assured they would be.

Terrible customer service. We ordered flowers on December 18 for delivery on December 20 for our daughter's birthday. It wasn’t for next day delivery. We selected local florist but when the order went through it was marked as box delivery. December 20 comes and there is a status update that the flowers are being processed and are in their way. Then nothing. No flowers. No more updates. Finally, after my daughter is in bed my wife contacts them and is told they attempted delivery but no one answered. She was home all day. No one buzzed the door. She asked for a refund. The flowers showed up 15 minutes later, at 7pm. At this time, an email showed up about the attempted delivery. She contacted customer service again and was told no refund would be given because the delivery window is between 9am-8pm, so they are not late. Ridiculous. This is not customer service. A $120 order for nothing. Will never use again.

DON'T USE 1800 FLOWERS - they failed to deliver flower as they promised for over a week to my elderly mother in a nursing home. I have used 1800 flowers for 10+ years, they failed to deliver as promised and repeatedly failed every day from Dec 13th thru Dec 20th. Their call center for ordering and customer service is overseas and they provide NO SERVICE. They are just a roadblock to any results or customer service. I will not use them in the future, I will find someone else that provides CUSTOMER SERVICE- NOT 1800 FLOWERS!

I ordered a lemon tree with the option of SmartGift so the recipient could schedule the shipping date and location. He was told the item is not available and he could choose something else. He doesn't have the value so how could he choose something else? I have been on the phone for over 30 minutes trying to cancel. They weren't able to find the order and there was no order number given on my receipt. I will just have to wait and dispute with my credit card. This was clearly bait and switch.

Order flowers for same day delivery, never delivered, called and they googled the name of a local florist and told me the florist was trying to get ahold of me and gave me the number so I could reach them. Found out florist refuses to work with 1-800-Flowers and never received the order. I called back 1-800-flowers and was on hold for over 20 minutes after I asked to speak to a manager. I never spoke with a manager or had my flowers delivered but you’d better believe they took money out of my checking account.

I am appalled that I ordered a Gardenia Basket for my friend who had just arrived back in the country after being in a hospital in Asia, almost dying, and finding out that this company had not delivered the gift I had ordered!! This was for my friend, I asked for it to be delivered on a Friday so she could enjoy it over the weekend. On Monday when it still hadn't been delivered I called and was told it was about an hour away from her house and would be delivered the next day. (Go figure, one hour, next day!) By the Thursday I checked again and it still hadn't been delivered! Almost a week off... the representative said she would call A LOCAL FLORIST to provide the plant which could take up to 2-3 business days! Needless to say, I cancelled my order and called a local florist myself. 1-800 Flowers does not deserve my business, a true disappointment. You run a crummy company!

I placed an order for two Godiva Decadence Supreme Gift Baskets with a $99 value for an office gift-giving event a few days ago. On 12/18/2019, two Fed-ex boxes were delivered as scheduled, but it looked like two small boxes. As I suspected, they sent wrong two $39 worth of Ghirardelli chocolate boxes. I called in their Customer Service and was on the phone for almost an hour, but they didn't even know which product were delivered. I took an photo of wrong delivered products and rather emailed to them. They said a replacement order at no additional cost would be delivered next week. Their level of Customer Service was poor and their order tracking system was unreliable. Never use 1-800-Flowers.com at least for the holiday seasons.

Ordered a birthday flower arrangement a week in advance from 1-800-Flowers.com. Although I WAS a long term returning customer and this was a saved, registered receiver who these flowers were ordered for....1 800 Flowers completely drops the ball and doesn't delivery my wife's flower arrangement! Wonderful Birthday surprise for me! Thanks 1 800 Flowers.Com. Way to be totally tone deaf....and the same goes for your customer support center! Dan

Very bad customer service. Placed an order for 4 items and called a little later to see if I could switch one of the items for another that is the same price. Waited about 10-15 minutes while the customer service rep told me she was working on it and then she hangs up on me. Called back to see if anything was done and the rep asked me to go through everything again. I asked multiple times to speak to a supervisor only to be told that there was an earthquake and they needed to evacuate. Called back and said I wanted to speak to a supervisor and was told the wait was long and that a supervisor would call back.

I clicked "Place Order" without paying enough attention to the shipping and fees. They were higher than I expected so I figured I'd just cancel and get some flowers from the grocery store. Wrong. Minutes after the order processed I discovered that there is no option to cancel on the website. So I called the customer service line and after getting someone actually on the phone I explained that I simply wanted to cancel. They put me on hold for 17 minutes, came back and tried to make it feel like they were doing me a favor by giving me a refund. They will initiate the refund but it is going to take ONE TO TWO MONTHS for the refund to process. I waited on hold for the manager who told me there is nothing they can do about it. After 25 minutes of being on the phone the manager had the balls to try to make sure I give her a 5 star rating.

I placed an order and received a voicemail about two hours later that there were changes to my order and I should call them back. Called and was told that someone was changing my order but they couldn’t tell me what changes were made and they would call me back in a minute or two. In the meantime I get another order confirmation for a completely different arrangement and no phone call. I called again and was told that no changes were made. After much back and forth she finally admitted that they changed my order to a completely different arrangement because the one I wanted “wasn’t available in my area” and the replacement would be delivered a day late. I cancelled the order since it wasn’t what I ordered and they claim it was cancelled and the credit would take 2-3 days.

I ordered a Sympathy Wind Chime in October and two months later I was checking my emails and questioned if it was ever delivered! When I called to check the salesperson said she would have it delivered the next day.... Well I knew there was no way it could be delivered because it had to be engraved with the date of birth and date of death! I was on the phone for 45 minutes and asked for a supervisor....She said every one was busy!! I hung up and called back and the next salesperson told me the item was discontinued after being on the line for 20 more minutes, however no one ever notified me that this item was not going to be processed. I will never order anything from 1-800-FLOWERS again.

Years ago I used 1800 Flowers and they delivered dead flowers to my recipient. Years have passed and I gave them another chance to deliver to my niece who just had a baby an arrangement. I ordered at 3PM On December 12th knowing it was too late for a same day delivery on Dec 12. I placed a same day order and paid extra for it to be delivered on December 13. I gave them almost 24 hours notice this way and was sure there would be no problem so I thought.

I placed an order in the morning w/ Wolferman's. I unchecked box re: saving credit card info (Victim of cc fraud last month, so I know I did not save info), placed an order w/ 1800Flowers several hours later and credit card info was saved. Tried at least 20x to get into my account to remove info. Unable to do so (going on 2nd day of trying to access personal info on my account). I can get into everything on 'My Account/Profile" except for anything related to my personal information. Online/telephone customer service have been unable to help. They just want to track my orders or sell me more product. Apparently, there is NO ONE that can help me. It needs to 'be done on my end', but I cannot access the information on my end!!!! No one has any idea if their system is having problems. There is no other number/address given for me to follow up on this. Very upset and dissatisfied that there is no accountability for this company.

I ordered the same arrangement to be delivered to two different families in two different states. Both arrived on time, however both arrived looking VERY different from the online photo. (Flowers and petals wilted, lack of volume compared to photo, poor quality of flowers.) I asked for photos, and sent them to 1-800-Flowers through the website and Twitter. For the first recipient, we decided to have a new arrangement sent, which will be delivered FOUR days after original delivery, three days after my complaint. They also could not guarantee that the new arrangement would like what I ordered - fingers crossed here.

I placed an order on 12/12/2019 with a 12/13/2019 delivery date. When I received confirmation from 1800Flowers that it would be delivered on 12/13/2019, which made me very happy. On 12/13/2019 the flowers were NOT delivered. When I clicked on the tracking, I was upset to find out the order delivery date was 12/16/2019. I did not receive any notification from 1800flowers that the 12/13/2019 delivery date was not going to be met. Lesson learned.... If you have a special occasion, shop with a local florist if you want a guaranteed delivery.

This morning I ordered my daughter “Happy Birthday" Flowers who lives in San Francisco and I live in Los Angels. Along with the Flowers I added Balloons for $11.99 for two. My total purchase was $111.00. I received a text confirming the delivery is when my daughter text me a picture of the flowers. In the picture I noticed there weren’t any balloons so I asked her did she get balloons with her flowers and she stated no.. I contact One 800 Flowers and they stated that they would call the florist who made the delivery while I was on hold. The representative for one 800 flowers return on the line and told me the Florist Who delivered the flowers forgot about the balloons.

Went online and chose a plant in a beautiful container for delivery in sympathy for the passing of a young girl. The delivery date showed available online and I chose it. No notification. No phone call. No email. Wasn't delivered until the following day. It was important to he there on the original delivery day. I tried two different ways to contact them to say I was dissatisfied. No response at all. No customer service whatever. Once you pay, that's it. They haven't communicated with me at all.i will never use them again. Plenty of others to choose.

I ordered an arrangement for my Mom, they delivered 9pm at night and it was not even close to what I ordered. I emailed them, they called back and offered to send another one, which I appreciated. Delivered after 9pm again, but they just left it on the porch! She sent me another picture, and again not even close to what I ordered.

I ordered flowers for a birthday and they were not delivered that day. I called for a refund and they told me it would be one to two billing cycles to get my money back. I asked to speak to a supervisor and was told they were not available. I am very disappointed and upset over this whole experience and would not recommend you use this service.

Ordered from 1800flowers for a friend's mother's service. Ordered 3 days in advance. Service was at 3pm, so at 2:30 I had not received delivery confirmation. I called customer service number provided in order confirmation email. Women ask "who did you order from?" I told her 1800flowers and she says wrong company and hangs up!! Flowers were not at service and I receive delivery confirmation 1 hr after service ends.

I ordered an "arrangement" for my Mom and basically had the same experience as most others. I was "guaranteed" next day delivery..never happened. I called to ask where my arrangement was.. They said "we'll email you when it arrives." Two days later.. here are the photos (see below) of what was delivered and what I had ordered. Can you guess which one is which? These third party companies need to be outsourced immediately! Oh, and lastly.. I never received an "email" confirming my shipment has arrived. Needless to say, I will NEVER use them again or recommend them to my worst enemy.

I placed an order on 11/25 for delivery on 11/29/19. However, upon checking my 1800Flowers account on 12/3, I noticed that the flowers I ordered had never been delivered on 11/29. I contacted 1800flowers who told me there was an issue and the flowers would be delivered on 12/6 and they would refund 50% of the order and send me a certificate for $20. I never received the $20 certificate. On 12/9, I received a voicemail saying that there was an issue with my order. I checked my account and it appears that the flowers (which should have been delivered on 11/29) still have not yet been delivered as of 12/10. I was on hold for over 30 minutes before they confirmed that the order will be delivered on 12/13 (14 days after when it should have been delivered). I told them that this is totally unacceptable and to cancel my order.

I ordered the "Dazzling Unicorn Fruit Bouquet" with a balloon to be delivered to my niece for her 6th birthday. Delivery was promised between 9-6 pm, however nothing arrived by 6. I called and was told to wait another hour or two. After 8 pm something arrived... Not what I ordered though. For $76 and based on the picture online it should have been dazzling with unicorns a bouquet of fruit and a balloon! There were NO unicorns! NO fruit bouquet! No balloon! And it certainly was NOT dazzling! Instead, it was a small box of 6 puny, unappetizing, hideous strawberries.

A couple of years ago a friend gave me a family necklace from 1800flowers. I loved it. It was a silver circle with my kids' names stamped on it. The engraving was filled with black ink so they stood out. My daughter recently asked for one like it. I saw they had the same necklace on their site (looks like mine) and ordered it. What a disappointment. The metal is flimsier and the chain chunky and cheap. The circle pendant is smaller and the names are engraved so small that I had to put on magnifiers to detect if it was engraved at all. False advertising to use the picture from their old necklace. I threw this one away and ordered from a different site. Beware of the quality of gift items.

This is the worst experience ever. I will be leaving negative reviews everywhere. I paid DOUBLE to have my daughters flowers delivered on her birthday. I received a call at 8 pm telling me it was not going to be delivered by florist but you could’ve deliver from your farm- in China maybe? Because obviously the customer service rep barely spoke English. I said NO. I was told I would receive a 50% discount. And it would be a different arrangement then what i ordered. I received NOTHING. Except- A confirmation of shipping from Fed Ex at 8pm the next day saying it would be delivered TWO DAYS LATER. I called and said NO. I want a refund. Again barely spoke English. Telling me that was not possible. This is absolutely ridiculous! Your are lying and stealing. Misleading customers into using your company. And still 2 days later ZERO FLOWERS! -

Based on the photo on the 1-800-Flowers.com site, I chose this bouquet to send to a friend as a congratulations/recognition. The photo showed a modern square glass vase, beautiful white flowers with BLUE accents, some pine fronds and some pinecones.. beautiful. What she rec'd was A single white rose, a couple white carnations, a few white Persian lilies, some greenery and PURPLE in a cheap hourglass vase. No blue, no pine fronds/pine cones. Not AT ALL what was presented in the their photo. SO embarrassing to have what looked like a $12.00 grocery store bouquet sent and so maddening that I was charged >$75.00 for it! To their credit, they did issue a partial refund, but only $24.00. I will not order from this company again, though.. don't trust them to send/guarantee what they are presenting!

I placed an order several days before delivery for flowers to my wife for her birthday. The delivery was never made. I called to follow up and the person's English was very difficult to follow. There was no explanation as to why the delivery never was made and the representative just said they needed more information on the address. The delivery was complete on my order so this was absurd - as were some of her questions, such as whether the address was on a street! The representative did everything to try to get me to send the flowers late instead of getting a refund. I was willing to do that but the questions she posed (What's the name of the house? Is it on a street?) were so absurd that I insisted on a refund. She asked her supervisor and finally obtained it (although we'll see if I get it). This was a bad experience all around and I won't use 1-800-FLOWERS.COM again.

On November 30, I ordered Christmas cookies and candy to be delivered as a gift on December 3 by 8:00 PM. The $28.00 shipping charge seemed ridiculously high but I completed the order assuming that such a high charge would guarantee on-time delivery. But the order was not delivered on December 3. The online order status indicated that the order was not even in transit yet. The automated telephone order status indicated that the order was out for delivery. When I called again and waited on hold to speak to a human being, I was told that the order would be delivered on December 4th. I complained and demanded a refund but was only able to get a partial refund. Hopefully the cookies will be delivered tomorrow, December 4th and will be of high quality and I will see my partial refund on my credit card. Even if all those things happen, I will never do business with this company again.

Horrible experience with a funeral arrangement. I ordered from 1800Flower. The local florist that they used is dishonest. They put 2 message cards to the same arrangement. Called 1800flower to complain, their answer is, "Your order was delivered."

Caution: Don't order from these guys. What you see is NOT what you get! I spent 200 bucks for a large arrangement and got something only half the size and with mostly withered dying flowers. And when I called to complain I had to haggle my way to a 50% refund that was never credited to me. They lie in their advertising and in person. If I were able to post the picture you would see just how insulting the arrangement was.

I had ordered flowers through this company, which was recommended by RBC via their online deals. The flowers were ordered 3 days in advance to a funeral, and it was confirmed twice that they would in fact arrive on the correct date. They were supposed to arrive at 1pm to the funeral home, but despite this, the order was never fulfilled nor received, and the only thing we got was a call AFTER the funeral stating that due to a high volume of orders, they could no longer fulfill ours. Please keep in mind that they confirmed with us TWICE that they would deliver the flowers on time and did not even have the courtesy to call prior to the funeral to let us know. This is a joke of a company and should not be taken seriously. Spend your money elsewhere, as we are still awaiting our refund (we were told it should take 2 months to refund)!

Thanksgiving centerpiece was not delivered as promised. A substitution was ordered by 1800Flowers (a bouquet instead of a centerpiece) to be delivered December 3. When I tracked the order on November 27, the website indicated it would be delivered by 8 pm. After speaking with customer service (I called because the flowers had not been delivered by 8pm) I was informed by supervisor Ulysses, that no flowers could be delivered in time for Thanksgiving. I was upset that the order was allowed to go through and be paid for, yet 1800Flowers could not deliver. Since I was not informed of this fact, I could not try to rectify this situation. 1800Flowers instead was just going to charge me $93.26 and send a different flower arrangement and have it arrive 6 days later. The only thing that 1800Flowers offered to do was to call the recipient with their apologies. Very disappointed....