1-800-Flowers.com Reviews

DON'T USE FOR SYMPATHY FLOWERS - YOU WILL RISK NOT HAVING THEM ARRIVE. Flowers were ordered on 12/16/20 and extra paid for arrival on 12/19/20 directly to funeral home. Late evening of 12/20/20 noticed email from 1-800-Flowers stating at 10 am on 12/19/20 flowers would be delivered on 12/19/20. At 6:02 pm received another email that delivery was attempted but unsuccessful and they would "reattempt" and would "email a delivery confirmation". Funeral home was open 24 hours a day so unclear why delivery was unsuccessful. Their website not showing any attempted delivery only that order was "confirmed".

I've used this online flower business for some time now, especially for sending multiple out of state orders for the Christmas holidays. Prices are really competitive, you can get free shipping if you're a regular customer, and the flowers always look pretty and fresh. This year covid must have thrown them for a loop. I'm an experienced online shopper, and have an online address book that I've liked using in the past, but for some reason it was practically impossible to get it to enter shipping addresses in the right spot.

Ordered flowers for wife's birthday. Order canceled without notifying me. Customer service at 1800 Flowers horrible. No help explaining what happened. I never will use them again. If order co

#1800FLOWERS. Will never use their service again. Ordered flowers for a birthday gift. The recipient was only at the delivery address on their birthday and they did not arrive. Waited until 9pm. Then they were delivered the next day (today) but after the recipient had already left the previous night. I contacted 1-800 Flowers and was told they could not re-direct the order to the recipient's home address and they would not refund either. The delivery person showed up today, and the homeowner told the delivery person what happened so the delivery person took the flowers back. Then I get an email from 1-800 Flowers saying the delivery was made. NEVER AGAIN will I order from this service. #1800Flowers FAILED!

I wanted to see if my Celebrations Passport was still active before purchasing gifts from Harry & David, a participating merchant. It took 4 calls to 1-800-FLOWERS before I could find someone to help me. In the end, I was told that my membership was still valid, but they could not give me an expiration date. Then they told me that I had to call Harry & David, place the order and it would automatically discount the shipping charges. I did that and when I was ready to complete the online order, I was still being charged for the shipping. So I called H&D and placed the call to a person I could speak with. After much manipulation on her part, we were able to remove the shipping charges as promised.

Please find another website to order from. I order online and they delivered 3 days after the day they were supposed to. I had to call 3 times daily for 3 days. Really bad company. I don't know how can someone can give them 5 stars. Very frustrating.

If 0 stars were available - that how I would rate them. Ordered flowers for a funeral 4 days in advance to be delivered to a funeral home. Not only that they didn’t deliver as ordered, no email, no telephone call - no notice at all! Called once - I was told the flowers will be delivered the same day. Called second time - all I received was an apology for non delivery. Although 1800flowers advertises on the funeral home website, they blamed the local florist for non delivery!! So irresponsible and such a poor service!!

I ordered flowers to be sent to my aunt after my cousin's death. They sent the flowers to me, getting the billing address messed up with the shipping address. When I call customer service, after 2 disconnections, an hour later and the inability to hear what the representative was saying, I will never use this company again. Working from home is one thing, but make sure you hold up professionalism. I couldn't hear anything with all the people talking in the background, and half the time I didn't know if the representative was talking to me or her personal phone call she tended to while on the phone with me. I would give NO STARS. What am I going to do with flowers that I had sent to someone else for sympathy???

I am unsatisfied and do not consider myself to be picky! Flowers that were delivered did not look what what I ordered! Very disappointed. I spent $70 and expected flower arrangement to be fuller as advertised - the flowers delivered were not as advertised!

I ordered an extra large Christmas arrangement for my family in NE. The arrangement was delivered and it was so small I was embarrassed. Nothing like the picture and was clearly the wrong size. I called 1-800 Flowers and they promised a new order would be delivered the next day. It wasn't. I called them again and they said they would send another order out that day and they would call me back. They didn't do either. I called them back and they claimed the order was delivered. It wasn't, my family has been home the entire time (single family home, not an apartment or condo). I called today and asked for a refund. They said they couldn't give me one until they "investigate" with the local florist. This is absurd! I spent over $100 for nothing. Shame on me! Don't ever use 1-800 Flowers!

I ordered flowers with the next day delivery (costing $80!) only for them to show up a day late to a house in a different town. Customer service was impossible to reach. Never going to use this service again.

Placed an order for my cousin’s birthday. Order is in processing NOT shipped. Website claims flowers are from LOCAL florists shops. Yet after placing I noticed the flowers will be FEDEX! Not a delivery I was looking for at all. I have contacted 1800flowers to Immediately CANCEL! Nothing but games and they didn’t help CANCEL. I suggest you look to a local shop. This site is a scam. I sent an email to customer service to cancel too! Will be contacting my Credit Card company today. Buyer BEWARE! They can take your order 24/7 but not cancel??

Updated my review from 1 star to 3 star: I received a refund on order #2 not sent. I didn't receive any refund on the incorrect order #1 sent. It was stressful and time-consuming but the initial customer service people (when I could get a real person!) were courteous. I'm sure I have a better life than they do, and I hate leaving negative reviews.

Ordered roses on a Monday for my son’s girlfriend. Had delivery set for Friday. Friday, my son received an email asking for me to call ASAP to discuss the order. Called and the representative (who spoke broken English and told me she was located in the Philippines) said the flowers would be delivered Saturday (a day later than we chose). Ok fine. Saturday came and went and tracked our flowers and the tracking now said Tuesday! 5 days after initial delivery date! Terrible customer service! Will never order from this place again! Everyone please beware! Absolute rip off!!!!

My son sent me flowers for my birthday, which turned out to be a total disaster. The flowers arrived on time, a little wilted. I followed the instructions that came with the order, cutting the stems, adding water and flower food in the vase. They never came back to life, they actually were getting worse. I called the number on the back of the card for Customer Satisfaction Dept. only to be disconnected 3 times so I went to 1-800-Flowers webpage to live chat. First attempt the agent responded with a question, which I answered....waited 15 minutes no response, no disconnection. Tried again and chatted with another agent, got a little further in our conversation but this time the live chat was disconnected.

Horrible, dead flowers, 3 days late. They not only came late, but they also had to be arranged once they got here. I'm not a florist, the stems were 3 inches too long for the vase supplied. You pay this much for delivery on a certain date, you expect it to show up on that day. For the amount of money spent, the should have at least been arranged. So disappointed, 1-800-Flowers successfully ruined a very special day, then teased that it would be the next only to change their mind after 6:00 PM. 3 days late for a special day....THANKS FOR NOTHING. NEVER AGAIN! Just call your local florist. At least they will bring it out on time and the flowers will be fresh.

I am extremely frustrated and disappointed with my order. I order my nephew a bouquet of snacks and candies that cost me $85 and what was delivered does not even reflect $20 worth of snacks. I called customer service to place a complain and let them know how unsatisfied I was and their response was, "Sorry for the inconvenience and we will replace it with a bouquet that would match the order item." A second bouquet was sent with equal or less quality and value, full of Halloween mini size chocolates. I tried to resolve the matter without providing a a bad review but at this point I feel I need to warn everyone on the false advertisement and crappy service of 1800Flowers. I think my 12 year old daughter can do a better job than this with her Halloween candies!!!!

I placed an order as a gift for two individuals. First off the delivery was not on the day requested which meant it did not get to the individual at the appropriate time. Even more concerning is the boxes they were delivered in were close to crushed! Definitely not looking like a gift at this point! I emailed back and forth with customer service for a total of nine rounds of emails only to keep getting the same responses. We need more info - I'd give them the info and two emails later they would ask me for the same info over and over again. Always saying they want to help, but really just hoping you eventually will get mad and give up. Never once was I offered a solution or replacement. Don't go with this company, they have the worst customer service and the statement 100% satisfied is nothing more than a joke.

I ordered a bouquet of flowers and paid for the premium version of the flowers to ensure I got what was pictured online. (The most expensive option for that bouquet) My family member sent a thank you photo with the flowers and it was only a tiny bouquet. I tried reaching out to 1800Flowers through chat, by email and finally calling and got a man with a. Thick accent sounding like he was at a party saying he’d have someone call me back. I was thinking a florist who picked up the order was to blame but the company won’t even help me make it right. I paid $100 for something that looks like a $30 grocery store arrangement.

Order **. I will never use this company again. Please find a better flower company that will put the customer first and guarantee a delivery on time and as promised. I ordered my girlfriend flowers, balloons, and chocolates for her birthday. I did do a International delivery to Lampung, Indonesia. I wanted to surprise her so I wanted the flowers delivered to her school. I purchased the flowers 3 months in advance. Her birthday was in November. I received a phone call from 1-800-flowers around October 15th. They told me they couldn't deliver the flowers unless I paid another $150.00 on top of the $72.99 I already paid so I decided I would like my money back and the lady promised a refund. 3-7 business days later no refund. I called again they said another 3-7 business days. I waited 3-7 business days no refund. I've called, left email messages, talked to several customer service representatives to no avail.

I made an order for a floral center price to be delivered the same day. The order went through fine and I was happy. Then I get a call stating the order cannot be processed and a different arrangement is being sent for 3 days after my original requested date. I am guessing their customer service calls are answered in a county outside the United States since everyone had an accent. I don’t mind that but it makes it difficult to understand. The associate helping me didn’t want me to cancel my order and kept insisting he needed to process this “new updated order” without telling me the price. I later called multiple times to be disconnected and to have my questions unanswered.

If I wasn't REQUIRED to give a star rating, it wouldn't be there... Flowers were ordered Friday, delivery promised on Monday. Monday, no delivery although 1-800-Flowers says they were delivered and signed for (no they weren't). Promised to redeliver on Tuesday. Tuesday, no flower delivery. Same excuses.... Flowers were signed for... There are NO neighbors to "sign for" anything AND the recipient was there 24/7. No phone calls to the recipient and NO flowers have been delivered as of Wednesday. Never, ever will I recommend this company. Absolute nightmare to deal with

I ordered flowers to be delivered to a friend in Saint Petersburg, Russia and they never received the product though the florist said it was delivered. Coincidentally, the florist will Russia refused to respond to an inquiry as to the details of the delivery. They never called the recipient, which was requested. 1800Flowers was totally incompetent in dealing with the issue and refused to refund my money, so I had to file a complaint with PayPal, 1800Flowers and Amex!

I was very unhappy with my purchase. I paid a little over $60 for my total purchase and the flowers I received were of such bad quality and nor as described. The flowers are basically wilted/dead. This is my 2nd time I've ordered from 1-800-Flowers this year and both times were not great experiences. I will not be placing any future orders. Terrible quality! I wish I could add photos for comparison. So disappointed!

I ordered flowers Wed and paid almost $20 for same day delivery. I received an email that my daughter's flowers were delivered. No flowers. Company said there was an issue with the florist. They'd be delivered Wed evening. Another 25 min call. They'll be delivered before noon Thursday. No flowers. Call back. Have been on phone now for 54 min.... (still no info... am waiting on hold for 2nd supervisor.....) still nothing at this time of writing: Thursday 12:56.

I ordered this Bouquet to be delivered to a friend a few days before Halloween and when she sent me a picture it seemed to be a cheap copy of what was advertised. I was very unhappy, although I didn't let my friend know.

I placed an order for flowers to be delivered to my recently bereaved father, celebrating what would have been his late wife's 86th birthday. The initial phone call took 22 minutes and the person on the phone was difficult to understand. When I received the email confirmation, there were basic spelling and grammar mistakes in the message that would accompany the flowers, so I had to call again to correct it. Overall, almost 30 minutes on the phone to order flowers. TWO days after I placed my order, at the END of the day when the flowers should have been delivered (which would have been my mum's birthday), they emailed me to tell me they couldn't deliver the flowers because they couldn't locate a florist in that area. That is the FIRST thing they should have done BEFORE accepting my order.

I tried to order flowers for my mom's birthday and even paid extra for same day delivery. When I was notified that my mom had never received the flowers I was very upset, so I called customer service. One, they don't even speak good English, and two they keep you on hold for ages. I tried calling multiple times, only to be told that I could not receive a full refund of almost $100!! And to also find out that the flowers that they were claiming to come from "local florists" actually were coming out of state and they were not even the specific ones that I had ordered. Save your time and money, just go to a local florist and pick up some flowers; a lot cheaper and less of a hassle.

Be forewarned about ordering from them. I placed an order 4 days in advance of the day I wanted a delivery made. On the day I was expecting the flowers to be delivered, I received an email late in the afternoon stating they were unable to deliver my purchase! Are you kidding me? It was too late in the day for me to order from a proper flower delivery service by then! NEVER AGAIN!

I placed an order on Thursday morning to be delivered on Saturday. The order was confirmed and then I received a call from 1800 Flowers Thursday afternoon stating that the order could not be delivered on Saturday and that they wanted to deliver the order on Friday. I told them this would not work as the person I was sending the flowers to would not be out of the hospital until Saturday. So again I confirmed that the delivery needed to be Saturday and the women on the phone from 1800 Flowers said she understood. I then received a call on Friday from another agent from 1800 Flowers saying they could not deliver on Saturday and now they wanted to deliver on Monday. I said the order was confirmed for delivery on Saturday. I then had to cancel the order. I will never use this company again.

I ordered a beautiful arrangement called "Crazy for Fall" which included a gorgeous mosaic glass vase, which was the major reason I ordered that arrangement. I was shocked when my daughter sent me a picture of the flowers I sent her for her birthday! The flowers were not even remotely like the ones pictured and they were in a plain "dollar store" vase. No beautiful mosaic glass vase!! That same day I called customer service to request the correct arrangement be sent. I was apologized to and promised on Friday, Saturday and Sunday that the correct arrangement would be sent immediately, along with an apology call to my daughter!

The matter was finally resolved.

Their off shore customer service is TERRIBLE! I called about my order, I was put on hold forever then was disconnected.... They never addressed my delivery issue and the flowers were late. It’s like they don’t understand ENGLISH and do not care. I’ll NEVER USE THEM AGAIN!

I decided to order flowers for my grandmother's 91st birthday and have them delivered. I live over 1000 miles away so paying a small fortune to see her smile was worth it. I received an email on 10/13 the day they were supposed to be delivered stating they were being prepared and they would notify me once they were delivered. At 9pm I called because I didn’t receive a notification stating they were delivered. My grandma NEVER received the flowers! It took me 45 min on hold to get a refund. On top it doesn’t help that they outsource the call center to another country.... I trusted the flowers would be delivered. Never again will I use 1800 Flowers! Save your money and heartache folks!

The flowers were Eh on delivery. I immediately placed the food in a clean vase of water and lowered the flowers in. On day 2 I worked with them to get rid of dried up petals and gently sprayed the arrangement with fresh water. Well on day 3 I threw them out because they were such an eyesore. I'm not satisfied at all with the product. I'm going to stick with local florist in the future.

Order number W**. I wish I had looked up reviews about 1-800-Flowers before deciding to use them. I live in Minneapolis and needed flowers delivered to my wife for our 7 year wedding anniversary as I couldn't leave the house due to important work. I ordered 1 day ahead and paid the extra delivery fee. By noon on the expected day, the flowers had not been delivered which prompted me to call their customer service line. I was reassured by an agent that they were in touch with their local vendor and my order was next in line to be prepared and delivered.

Ordered flowers for my cousin mourning her mom's death (my aunt), Beautiful white and touch of lilac color in a low vase, not only they weren’t the flowers I ordered they were 100% different than a sympathy order!! She received colorful very chip looking tall chip vase flowers. I was so embarrassed! I wish I could show the picture on how different they were. I paid $125 but what was delivered probably cost less than $20. They send another one today but it is still so different and not like the picture and damage is done! I will never ever order from this site and will not recommend. They didn’t even offer to refund my money!!!

I ordered a bouquet to be sent the same day and hand delivered. They called several hours after placing the order and said it couldn't be fulfilled and the first customer service rep I talked to said nothing could be delivered for 2 to 3 days and they had nothing available for same day delivery. So they initiated a refund for the $61 I paid with which I was going to buy a gift elsewhere to be delivered. Then they told me it would be 7 business days to get the refund. I asked to speak to a manager because I needed the money refunded immediately since I needed to get the flowers to a friend who was facing a life threatening illness. The manager then told me they could get a bouquet to my friend but it would be next day delivery.

The rep didn't understand/speak English. She kept repeating the same answer regardless of the question. The price of the order on the website and the price charged to my card were almost twice as much. It was immediately snatched. I cancel the order immediately and they are saying the money wouldn't be refunded for another 7 days...Bad business!!

I ordered flowers from 1800Flowers to be sent to my friend on August 28th For her 50th birthday. They were $69.99 for the large arrangement. My friend sent me a thank you picture after they were delivered holding the flowers that clearly were not the large arrangement I ordered. I immediately called and complained and they admitted that they sent the small by mistake that it was the florist that it was subcontracted out to. They apologized and offered to send my friend the correct large arrangement the next day and would send me a $20 credit to use on my next purchase.

I ordered an arrangement to be sent to an address in San Francisco. It is nice to be able to send someone an arrangement from a long distance and this company made it possible, however the flowers arrived a day after listed (totally understandable) BUT they were wilted and looked old. It was actually embarrassing when I received the thank you photo of my nephew holding the arrangement. And they weren't cheap, I paid almost $70 dollars for the arrangement including $15 to get it to him next day in time for his performance. Almost $90 for an arrangement that looked like they had it sitting in a truck for a few days is just unacceptable. I give them 2 stars because I appreciate the service, but if they're not going to deliver quality arrangements it's not even worth the money.

I picked out an expensive floral arrangement for my sister in law and she received them with no message and the driver could tell her who sent them. She resorted to posting a picture online to find out who they were from. It was embarrassing and unprofessional.

First of all their same day service is NONEXISTENT. Secondly they told me my credit card would NOT BE CHARGED because they had fulfilled their orders for the WEEK. They wanted me to wait 5 days after the person's bday to send them flowers. Why would anyone do that? I've been chatting with them, I have Facebook messaged them. They don't want to give me the money back. They want to give me 50% off. That is unacceptable. Just give me my money back and trust me I WILL BE DONE WITH this company. I have used them in the past and been satisfied but the run around I have gotten since Thursday the 10th is unprofessional and unacceptable. THE SERVICE WAS NOT FULFILLED---and they cancelled the order so this should never have went this far.

I was very disappointed in an order for a sympathy flower arrangement. This is the second order within the span of a month that I made with 1-800-Flowers that I was not happy with. The first time I complained, their customer service was very good to replace the arrangement I complained about, although I was embarrassed to ask the recipient to send me another image of the replacement.... so I don't really know if they what was sent was true to the website image. I just trusted that it was.

On September 2, 2020, I order 2 sets of flowers for the Labor Day for both parents and my mom's 2nd Anniversary Homegoing. The one I sent to CA was fine and got there in record time. The one I sent to CT has not been delivered and today is my mom's second anniversary. I tried to get the CS representative to give us the address to the local florist because the flowers are already purchased and she refused. I asked for a supervisor, I am still waiting. If you are looking to have a special day with your love one at the resting place, I would not use 1-800-FLOWERS.Com. They truly ruined the morale of my family on this special day of our mom's homegoing. EXTREMELY disappointing and have not received a discount on my services or anything for the inconvenience.

I would have to say that I've used 1 800 Flowers a couple of times and the service was not good but I always thought it was my fault for ordering at the last minute. So this time, I ordered flowers on Aug 29th to be delivered on Sept 4th. Everything set and of course, the money was taken out right away. Today, Sept 4th, I'm waiting for the confirmation email to say that the flowers were delivered...nothing. I call at 5:50 pm. The representative assures that the flowers will be delivered. Ok fine. Delivery time ranges from 9 am to 8 pm. So around 7:50 pm, I'm nervous. I'm going to the website and it still did not get delivered. I call the recipient (this was supposed to be a birthday surprise). I ask if she is at home and did she receive anything...Yes she is home and no she didn't receive anything...What?!

I ordered flowers on a Friday morning for same day delivery. I received no order confirmation but my card was charged for the flowers. Recipient did not receive anything, when I finally was able to track my order thanks to Paypal, it said I placed the order Thursday, which had already passed. I have spent nearly 2 hours trying to resolve this issue to no avail. Apparently they cannot find my order yet have my payment of over $100. I was hung up on by 1st customer service rep, was told the charge would not be posted to my card by the second. The 3rd advised me it would take 30-45 days for refund, which I said was unacceptable. so she then said I would be refunded in 24-48 hours. It has been 48 hours and still nothing. I am done dealing with their customer service and will escalate my dispute through paypal/mastercard. Terrible experience and no flowers for my recipient on her birthday.

The flowers never even got delivered. It says they deliver to businesses during regular business hours. It didn’t even get into transit. Garbage company. Was on hold 20min waiting for a refund too. Stupid as hell. I am really aggravated and hate this stupid company. I will not support them and recommend no one does. They ruined this day for my wife.

Absolutely the worst company I have ever dealt with in my life. I ordered flowers for my sister-in-law's funeral on August 14, 2020. I placed the order and was told they would be delivered by 8pm. I received a phone call stating my arrangement wouldn't be ready until the day of the funeral. No problem, until the day of I'm told that the flowers could be delivered between 8am-5pm. Which would be too late for the funeral. Thankfully the florists was also confused with what this company was telling them and called me themselves.

I purchased and pay in time for a birthday gift that it was not delivered the day I ask them to. 4 days after the birthday they are still trying to make the delivery. Very bad services, their customer service is good for nothing since the only thing they could do was give me a very poor discount instead of making sure the delivery make it on time and I call multiple times the day after.

I wish I would have read and believed the other reviews. I can't say if the flowers would have been nice since they never got delivered. Calling customer service just results in apologies and no results. The last call they told me I would have to cancel my order and re-order for delivery 2 days later! I guess that makes their statistics look good but does nothing for me. After two tries and no sympathy flowers delivered for my dear friend, I had to cancel in order to ensure something would ultimately be delivered. I ordered from another company and they will deliver tomorrow. Everyone makes mistakes and I gave them plenty of opportunity to correct this. These people just don't meet their commitments and can't be relied upon for any important occasion. No smiles here.

Ordered Sympathy gifts on 8/22, delivery confirmed for delivery 8/25, funeral ceremony 8/27.

On the funeral home's website, it had a link to 1-800-FLOWERS to send an arrangement. I had the option of deliver in a box or use a local florist. I chose to use a local florist. On the day of the viewing, I get a call from 1-800-FLOWERS saying they needed a home address because the vehicle broke down. I told them I didn't have a home address because it was a viewing/funeral and told them if someone can drive the arrangement to a house, they can drive it to the funeral home. I even said if it can't be delivered that evening, early the next morning before the funeral would be fine. I got an email saying it was delivered and thought all was well.

I order flower to be delivered to my friend and it’s not the same on the flower picture I ordered. I called to complain and the lady I spoke to said they are going to deliver a new one with the new reference order number. The next day I called the guy I spoke to, they said a new flower has been delivered. I ask for a confirmation receipt and they send the copy of the old receipt. I called the next day. The guy said they are going to deliver a new one, with a new reference delivery number. Same thing. They said it was delivered. Lie, lie after another. I was disappointed so I cancel the order. It’s so embarrassing to my friend they took the old flowers without replacing it. I feel so terrible this happened and I want this not to happen to someone else again. That’s why I’m writing this review. They took the flowers from my sick friend and end up me paying money for no flowers and the horrible experience. It’s not fair and it’s not right. I

I ordered a former co-worker/friend flowers from 1800 Flowers for her BIG promotion and the flowers that were delivered was not what I ORDERED. I recommend anyone ordering flowering from this company... to have your recipient to send you a picture to make sure it's what you ordered. If, I had never had my friend to send a picture....I wouldn't known the third party company that 1800 Flowers uses just sends WHATEVER!!

I ordered flowers for a coworker to celebrate her engagement. The flowers were delivered on time, but nothing like what I ordered. The flowers were extremely cheap, the vase was cheap, and the size of the arrangement was so small. It was actually embarrassing. I would have preferred to have sent nothing over this thoughtless arrangement.

I ordered flowers for my sister's funeral which I could not attend. The order was for flowers in a large vase chosen by the florist. I was expecting something like the pictured illustration but instead they received a very ugly vase with so so flowers. And a service charge of $17.00!! I complained and they only charged half of the service charge and sent another vase of flowers which weren't any better. The card sent with it was illegible. Just very disappointed. Do these people hire out local florists to fulfill the order?

They are dishonest, they advertise next day delivery, and my flowers were never delivered but they charged my debit card right away and when I canceled and ask for refund they took forever to do so. I asked to speak with a supervisor and nobody called me back. Don't waste your time, money and energy with this people.

Placed order, got repeated emails with new delivery dates. After repeated conversations with customer service, sent email saying they had no local outlet and could not make delivery. Terrible business practices!

I ordered from this company because they said they could deliver the next day. They delivered 2 days later. The recipient is not home and basket is on the porch. I don’t know when they will return. It’s 80+ degrees here. I’ll never order from them again.

This place is a scam. I ordered a medium sized upgraded bouquet that was supposed to have a blush color scheme with white roses and blush florals in a short unique vase. Instead the recipient received a cheap small bouquet with a few red roses and CHEAP purple flowers and lots of cheap greenery filling in a tall cheap standard vase. Don’t order from this company. You won’t get what you pay for or expect.

I ordered an arrangement specifically for the Waterford vase and the lavender and white flowers. Requested delivery to my cousin's house the day before her home wedding. Ordered 10 days beforehand and called Customer Service twice to make sure that if the florist didn't have the vase or had to substitute flowers, I would be notified. I was assured I would be notified and that no substitutions would be made without my permission.

I ordered flowers for a friend, I paid extra for on time delivery. Flowers were NOT delivered on time and chocolate strawberries was NOT there once flowers were delivered 2 hours late. Website shows delivered although it is not so it is never accurate, I paid $170 for a reason NOT that you tell me sorry. If I could give you guys 0 star I would have, I hope someone from company reads this and realizes that you lost my business and hopefully people read this and not you use guys.

We ordered flowers for my friend since she had lost her mom but the flower was way different than the picture. I paid $164 for that flower and the arrangement was awful and even the case was different!

Ordered flowers for daughter's memorial service, reviewed order before I submitted- $502.23. Ordered, got confirmation email at $502.23. They charged me $570.38 because their shipping calculated wrong. Wouldn't make it right, I sent them the email they sent me, talked to about 4 different people. The flowers were beautiful, but that is all because the local florist did a great job. I would use the florist in a heartbeat, but not this vendor. Customer service is terrible. Sticking with Avas Flowers next time.

I ordered and was charged for a bouquet of 24 flowers. 12 were delivered. I never would have known that if the recipient had not sent me a picture of the bouquet. I question the integrity of this company.

I purchased flowers for a friend whose father had just passed away. I found 1-800-Flowers online and decided to order. The flowers in the picture looked amazing. My friend sent me a picture of what she received and I was floored!! I spent $120.00 on weeds.

Used this company for the first and last time-I ordered a floral cake, balloons and chocolates for my daughter for her 18th birthday. After receiving an email stating it was delivered at 3pm, when it actually arrived just after 5, what was delivered was a floral cake in a completely different color than what I ordered, no balloon and no chocolates. Complained to customer service and trying to get some sort of rectification was like pulling teeth. NEVER AGAIN.

I sent flowers with a sympathy note to my sister-in-law. The company sent the wrong note card, so she did not know what the flowers were for or who they were from. To make matters worse, she called 1-800-Flowers to ask about it and they told her it was delivered to her by mistake. Unless I called her, she would never know who they were from. I will not be using this company again!

Horrible experience. My account was charged multiple times. I still have not gotten any of my money back from this company. 1-800 Flowers is a joke! Do not use them. The arrangement that they sent for a funeral was horrible and not what I ordered and cheap. Their customer service people you cannot understand. They do not speak English.

First time with 1-800-Flowers. I order for a b-day ahead of time. First attempt to delivery the receiver was not home. So I call. Spoke to a rep. I was assured delivery would be the next day which was Saturday. It never happened. The b-day person waited all day for them. No one showed up. I called and asked. I was told it's not open on Saturday and Sunday so it will be delivered on Monday. I was upset. I told the rep. No one mentioned that when I called before. And then she proceeded to tell me “better late than never”. The b-day person stayed in on her bday waiting for these flowers until 8 pm. Which obviously never happened. I was furious. So asked for a refund. Never doing this again. First and last time with this company.

On 28 June, I ordered a floral arrangement for delivery to daughter-in-law for her 01 July birthday. Birthday came and went with no delivery ... called to find out what happened. I was told they couldn't find a business to deliver to the address provided but, they would make arrangements for delivery the next day. The next day ... there was no delivery or contact from this company indicating why they couldn't deliver the floral arrangement. Called to complain, I was AGAIN assured delivery would be arranged for the next day. Indicated I wanted to cancel the order ... I was transferred to a Manager who wanted to provide me with a $25 refund as opposed to the $97.47 I was charged. Threatened to report the business to BBB and Consumer Affairs. Waited on the line to receive the promised e-mail verifying my refund. At least they were able to deliver the e-mail ... let's see how long it takes to actually get the refund.

I spent over $90 for flowers for large "Lovely Lavender Medley". The cheapest possible combination of red, yellow, and white flowers in the ugliest vase were sent to my friend, insultingly different from what I ordered. Not only it wasn't a pleasant experience of ordering flowers but the most painful online shopping experience.

I ordered flowers for my mothers Birthday. I paid a very large fee for same day delivery and was very disappointed when they weren’t delivered. I was even more upset they never even bothered to call or email me that my order was not delivered. I live in Florida and my mother lives in Maine so I couldn’t deliver them myself. Never again will I use 1800Flowers. Very bad business in my eyes.

Disaster! Ordered birthday flowers for my sister 2 days in advanced, paid extra to ensure they would be delivered today on time & 1800Flowers website only advises my order is "Confirmed"! Not in transit, not delivered! I have called 1800Flowers 3 times & have been told the flowers are "Out for delivery since 12 noon". It is now nearly 6 pm and still no update! I will never order from them again! Too aggravating!

So, I ordered flowers for my wife for our Anniversary. I ordered on 06-24-2020 for delivery 06-26-2020. They were supposed to be delivered between 0800-1200, I paid extra for this service. They didn't arrive until 4:50 p.m. They were delivered to her work. She is supposed to get them early in the day so that the other people in the office can see them as well and it starts a conversation and such, and to make her feel special for the day. (A nice surprise.) Instead, I see no delivery notice, nothing from her uploaded to Facebook, nothing. I call her and nothing has been delivered.

I ordered flowers, however, for some strange reason, my recipient contacted me about 30 minutes later stating “the same delivery guy delivered another of the exact same arrangement”! He, the delivery guy, stated that the company recognized that this was the exact same order, same recipient, same address, same date, but, without notifying me, they have my contact info., they filled the order anyway. I ordered ONE arrangement, however, I was charged for TWO! I would be VERY AWARE if you use this company. I will NO LONGER USE THIS COMPANY OR ITS AFFILIATES.

I've ordered from this website in the past with good success. This time was awful. It would not let me order online so I had to call the order in. 1) Sympathy flowers with MISSPELLED NAME 2) Called for correction and they gave the number to Fed Ex. They of course thought I was crazy for calling them for this type of correction. 3) They put a hold on my checking account for DOUBLE the amount I was supposed to be charged WITHOUT telling me which overdrew my account. Customer service said it would fall off in approx 5 days. They did nothing to assist me. I will use another service next time!

I ordered a gift basket for my father to be delivered on the Friday prior to Father's Day. I happened to check the tracking number and it was now scheduled to be delivered the Friday after Father's Day. I contacted customer service and their solution was to "call" my Dad to apologize and send it on Tues. after Father's Day and refund the shipping. The basket arrived and it looks nothing like advertised. I called again and they offered a refund of $6.02 on a $75 basket. I have attached photos.

My daughter ordered a plant for Mother's Day. It cost in excess of $100. It was delivered in a box to outside of our house. I am not sure how long it sat outside but the weather was pretty cool. We brought the plant indoors, put it in a light location and ensured it was appropriately watered. It was a beautiful plant. Within a couple of days, the leaves began to shrivel. Within a few more days, it was dead. Totally not worth the expenditure.

After canceling my order they told me it would take up to 45 business days to refund. With 5 business days in a week that would take upwards of 9 weeks or literally over 2 months. What? Are they walking the refund to my bank from the resolution center in India? That is absurd!

My mother passed away unexpectedly. I ordered a half casket floral arrangement the morning of June 10th for June 12. I called 1-800-Flowers to place the order because I wanted to make sure they would be able to have the flowers at the funeral home by noon. The viewing was at 1245 for family with a graveside funeral service at 2pm. The morning of Friday June 12th came and my family went to the funeral home. My family went in to view my mom. My mom's casket did not have any flowers on it. After I visited my mom, I asked the funeral attendant if they had received any flowers for the 1/2 casket. I told her they should be white and purple. She looked and told me no.

I have never experienced a situation like this and am honestly at a loss for how to handle it at this point. I ordered flowers and balloons to be delivered. Thet did not arrive on the date intended. I called to find out what was going on and they told me they would be delivered first thing the next morning. They were not delivered on that day. I called again and they told me they would come the following day. At this point I’m more than annoyed so I tell them nevermind. Please refund my money. They say okay.

I have ordered w/ this company many times & been very satisfied w each service & arrangement. These last 4 orders have been absolutely horrific! Each 1, all 4, has been delivered w/ DEAD flowers in them. I have pictures of all 4. If this is your new way of doing things, me & my business will be taken elsewhere. #VeryUnhappy #CustomerNoMore

I had ordered a large bouquet of flowers, a congratulations balloon and a box of chocolates for my daughter's graduation. I got a message saying that my order was delivered but there wasn't anything outside. I contacted 1 800 Flowers immediately and talked to 2 representatives and was on the phone for more than 30 mins. Then someone delivered a bouquet of flowers (much smaller than the original size), a plain balloon and no chocolates. There was no email or call from 1 800 flowers. I called them again and a customer service representative told me that my order will be redelivered at no charge the next day. After waiting for a day, I called again to find out that they don't have the box of chocolates and did not have the balloon I wanted and they replaced my order with a small bouquet of flowers. They did refund the money for the chocolates but it was such a bad experience and a waste of time for me.

Horrible experience. I ordered a beautiful Easter lily in a ceramic vase for my parents (who have been basically shut it from COVID-19). The box arrived crushed, with inadequate packaging, with a broken ceramic vase in several pieces, and with a droopy sick looking Lily. No gift at all. I immediately contacted 1-800-Flowers, and sent pictures. Instead of refunding my money and making it right, they "apologized" and gave me 1/2 credit. They kept the other 1/2 of the money, which I view as theft and conversion. They didn't deliver the product they promised to deliver. They didn't offer to send a replacement.

I ordered a flower basket for graduation in Las Vegas few days ago, first attempt they damaged it and second time they didn't have the same item to replace and they offer me a different style and gave me delivery time frame and after receiving many emails they couldn't deliver and lie about it (NOBODY WAS AT THE PLACE). I contacted them and they were home and waiting. 1800 flower is a big scam stay away, I paid for flowers and delivery service and now I am on hold waiting for supervisor. NEVER BUY AGAIN.

I ordered a arrangement for a funeral service on 6/3/20 and paid the same day fee for delivery yesterday and asked about delivery later that evening and was advised that they did not deliver to funeral home and they spoke to funeral home and found out when the service was supposed to be on 6/4/20, and was supposed to deliver to church and it still has not been delivered today 6/4/20. I reached out to them about the delivery status and they could not advise why it was not delivered at all.

Ordered item off of 1800 Flowers to be delivered for sympathy. I have ordered from them many times in the past with minimal issues. Re I ever sent me a photo to thank us and item was a cheap version of item shown in picture. Will never order from them again. I was not looking for a refund but a partial. Almost 100.00 for 29.99 basket. Also took two weeks to get there. Had other orders went through Pro Flowers. Item delivered in two days and items were just as described. I will make it my mission to let people know so they do not get robbed by 1800 flowers.

I ordered a $70.00 arrangement one week in advance for my Fiance's B-day. They sent an email that it was delivered on the correct day. It was not delivered to my confirmed address nor to any of my neighbors. 1-800 Flowers sent out another order which was delivered the next day. It was not close to size or colors I selected at all. I called 1-800 Flowers again for a refund which they declined to do. With delivery my order was over $96.00 for what I could have bought at grocery store for $20.00. They are sending us another arrangement which won't be here until 3 days after her Birthday. I will never use 1-800 Flowers again.

Ordered Flowers for my mother. The irises were half-dead and sub-par quality. Sparsely bunched. 5 irises, two tulips and one carnation total... I paid for a medium bouquet, and got what appears to be the smallest bunch of pitiful leftovers with wilted flowers. I am not satisfied with this Mother's Day bouquet of flowers for the price I was charged! Caveat Emptor! They only issued a 50% refund. Not good enough. I will never use this company again!

I ordered flowers to be delivered to my niece upon the death of her grandmother (my mother). I ordered online for the flowers to be delivered next day from one big city to another. Days turned into weeks, with many phone calls daily wondering where the flowers were. Excuse after scripted excuse but no flowers. They had no problem accepting the payment though. They even asked if I knew anyone in the US where I could have the flowers delivered to - an alternative to Kamloops, BC! What!?! Was I was expected to walk down there and pick up the flowers to deliver them myself? Long story short - the flowers NEVER arrived. After many many phone calls, I was finally able to get reimbursed but it took more calls to convince them that I should get ALL my money back - not just a portion! It is not worth the aggravation to order from this company!!!

I ordered the Pink & White Sympathy Standing Spray (Item#148716S). This order was supposed to arrive on Saturday. Had to call several times; my order was placed on hold; because they could not find the recipient. Had to call the funeral home so many times that I even know the manager's name (Sarah). She even called the 1-800-Flowers to see if she could help me. They lied about delivering the flowers on Saturday afternoon; when they did not. The flowers were just delivered today and the flower arrangement does not look like the one that I ordered. I am beyond disappointed to say the least. I am not ordering from them again.

Spent $90 to send sister in law a unique blue Flowers, lilies and white white rose arrangement with square vase. They sent a cheap daisy and carnation. When I called to complain they said what I picked not available. They shouldn’t have accepted order.

I ordered a large size bouquet for my mom’s birthday and when I saw it I was shocked—it literally consisted of a bunch of green leaves and a few little flowers in the middle. It looked nothing like the picture. I can’t believe I paid $70 for this. It was so tiny and the flowers looked very sad, way far from fresh... Birthday surprise is ruined...

I ordered flowers on Monday for my dad's funeral Thursday. Spent 2 hours on the phone confirming address and 9 AM delivery. Flowers never arrived. My family was so upset that my dad had no flowers for his funeral.

I ordered flowers at 1800Flowers on Sunday, May 24th and was told they would be delivered on Tuesday May 26th. The flowers were not delivered on Tuesday or Wednesday. So I called and they said the flowers would be delivered Thursday and they still weren't delivered on Thursday. So once again I called 1800Flowers and spoke to someone out of the country. They apologized and said they would send me a $20.00 voucher to use on another order. Well I got the voucher but it was to the name of the person I sent the flowers to which means I can't use it and to tell you the truth I wouldn't go through 1800Flowers if they gave them to me for free. The flowers cost me $80.00 but I'm only getting a $59.00 bouquet because the rest was their handling free which they don't give the florists. They are a rip off. Do yourself a favor Google a florist if it is out of state and read their reviews.

It has been a terrible experience! I ordered a get well bouquet to be delivered May 20th. It was not delivered that day due to not having a driver to deliver it. I was told they would be attempting delivery the next day. It was not delivered then either. When I talked to the representative in customer service we canceled the first order and put in a new order. I was told it would be delivered the next day. It was not. This was the 3rd time trying to get it delivered! When I called customer service for a 3rd time I was given hard time when trying to cancel the order and get a refund.

I ordered a fruit bouquet for my daughter’s birthday. It was supposed to be delivered on 26 May. It is now 28 May and still have not received it. Not to mention customer service never reached out by phone or email to indicate the order would be late. I called customer service only to be on hold for 30 minutes for them to guarantee it would be delivered no later than 8pm today 28 May. Still not delivered. I emailed and requested a full refund and to cancel the order. This was over a $100 item. It is just ridiculous. My daughter was so excited to have her fruit bouquet delivered just for her on her birthday only to be continually disappointed with it still not being delivered. I will never order anything from this company again.

I ordered flowers for my mom for Mother's day. They arrived 2 days late. And were barely alive. Called and complained, they redelivered the flowers about 2 weeks later and they looked worse (and apparently smelled bad).

I ordered a birthday cake and chocolate strawberries. Everything had fallen apart. Strawberries arrived full of mold. Needless to say, my grandma was scared to eat it. When I called customer service I had the option of resending the order or getting 50% refund. Their next available delivery date was 2 weeks out... See pictures below.

I ordered on April 20 to be delivered May 4. I called everyday, they kept telling me it would be delivered. I wanted to call CEO, there's no # so I emailed. Someone from Executive office called was suppose to follow thru, that was May 12, it is now May 21 it has not been delivered. I called today, they said they didn't have strawberries. I told them I go to Restaurant depot they had plenty of strawberries. I asked the woman "You didn't do any fruit bouquets since May 4th?" I can't believe they've been out of strawberries since then. I asked to speak to CEO since I've spoken to at least 3 managers, they said they can't. I even said I would leave my # for him to call, they said they can't.

On April 23rd I ordered a plant and it was to be delivered on Saturday, April 25. Late that night I received an email saying that particular order number was not available. The next day I called and a replacement was selected. I was then told it wouldn't be delivered until Wednesday, April 29th, which was later than the original order delivery date. This was disappointing because a family member had passed away and I wanted to let my relative know I was thinking about them and now the delivery was being pushed back by 4 more says. Sadly to say, it was not delivered on the new scheduled delivery date.

I have now had 2 orders that were first late, then in transit and then cancelled and a new order created the day of delivery. So then the new order wasn't the flowers I ordered, but something entirely different which further delayed delivery. When asked I was told they couldn't find a florist in the area. I went online and found three, ordered my flowers and they even delivered the same day. I will never use 1-800-Flowers again and recommend others don't either.

I ordered a bouquet for my mom for Mother’s Day, but the arrangement she received was nothing like what I ordered. The arrangement consisted of wilted roses and some greenery. Definitely not worth what I paid. I submitted a complaint but still haven’t heard a peep out of them 10+ days later. There wasn’t even any identifier for the florist that made the delivery. So much for their 100% Smile guarantee, there are all frowns here. I will never use them again.

I am the mom. My daughter and son-in-law ordered me flowers for Mother's Day 2020. When the box arrived the Saturday before Mother's Day, I was thrilled, until I opened the box. Much to my surprise it contained NO FLOWERS! I immediately took a picture of the empty box and sent it to my daughter. She was disappointed and felt bad. These are the details that followed: She emailed 1800-flowers immediately, Saturday night. Never received a response. Called 1800-flowers Monday night and was told it would be a 2 hour wait, she waited as long as possible, no customer service representative answered. She wasn't able to call again until the Saturday after Mother's Day, because she works in Healthcare and her days are draining!

Sometimes, as consumers, we expect the same quality of product or customer service that we received through previous transactions with the company. I'm sorry to say that my most recent 2 transactions with 1800flowers.com have not been what they were 10 years ago. In fact, I would say the experience below is more indicative lately of the company being able to deliver on it promises than my memory serves.

I ordered flowers for my mother this past Monday 11 May 2020. I ordered them Sunday for Monday Delivery. (And paid extra for it.) Got an email on Monday stating that the order was placed too late and could not be delivered that day. Why they didn’t tell me that right away, I don’t know but ok. They send me an email on Wednesday the 13th apologizing. I still need the flowers delivered. It’s now Saturday morning the 16th, and she still haven’t receive the flowers. This is the worst service ever. Customer service was indifferent to my needs.

I ordered the Fields of Europe Extra Large flowers from this company for Mother's Day, but my mother-in-law only received a sad, little bouquet of a few flowers that bore no resemblance to my $100+ flower order. I was then told that they would re-deliver the correct flowers 3 times: on May 12, on May 14, and again on May 15 - to no avail - no flowers arrived.

My 1st time ordering on this site and LAST! Got a call on day of delivery saying DON'T have my item in stock? Tried to call back multiple times. Overall wait times of 3hrs! Still NO ANSWERS. CAN'T UNDERSTAND THE AGENTS. NOT HAPPY WITH THEIR REPLACEMENT W/OUT my AUTHORIZATION AND DELIVERY. NOW 6 days after with a huge fee.

My husband ordered flower and a box of chocolate candy for Mother's day for me. He ordered on the May 9th. We really were not expecting to get them that day. However, he did pay extra. He said for quick delivery. He was told I would get the on Tuesday May 12th. No delivery, no call, and no email. On the 13th we call, we will get in the 14th. Something went wrong with the order. The flowers did arrive on the 14th. My husband came home and was upset that one the flowers were not the ones he ordered and where are the chocolates. He was very upset at this point.

I subscribed to the passport delivery option while I was using their services for a Southwest airline promotion. 1500 points per order. I ordered 5 bouquets for Valentine’s Day. I only received points for one. When I called customer service they assured me they would make adjustments. By the time 1 year passed, I knew they were stalling. I called to let them know I did not want to renew the service. I spoke with a guy in India or of that area. He assured me he was cancelling my subscription. I requested a manager because I did not believe him. He told me the manager was in a meeting. I then asked for the managers contact information. He told me he couldn’t give that to me because he didn’t know who the manager was. I asked so how do you know they’re in a meeting. He had no response and then ended the call.

I ordered 3 sets from here on 5/5/20. 2 were supposed to be delivered on the 5/13/20 (one was my mother's birthday). Well, one was "delivered" on the 11th to the wrong house, so that surprise was ruined since I had to call and ask if she had received them. I called the company and they had another one delivered on the 12th to the correct address, yay. Ok, well I said specifically the ones NEED to be delivered for her birthday, guess what.. NO delivery, Remember I ordered these 8 days prior. I am so very disappointed in this company, and I will never ever ever order from here again, I will just call the local florist and talk to them directly.

The company advertised that a $15 credit would be given for all purchases made using PayPal for payment; however, the company refused to provide it, claiming that the offer was already redeemed, despite the transaction being cancelled then the order duplicated as instructed by their representative for the exact same flowers! The delivery was also not made due to the driver claiming the door couldn't be accessed, so the package needed to be picked up by the sender, who lives over an hour away from her elderly mother, the recipient, to hand deliver during the safer-at-home orders, which completely defeated the purpose of ordering. The attempt by FedEx was made so late that the facility closed and the package couldn't be picked up until the following day; therefore, flowers were beginning to wilt because they had absolutely no water for 36+ hours, after originally being sent from Miami, FL, NOT a local florist as they state!

Order flower with cost over $100 to be delivered for the day before mother's day which was guaranteed and got a email saying they wouldn't be delivered till the next email. Spent days calling and email finally got someone that said they would have someone look into it but still haven't received any news. Wanted to cancel my order seeing how they ruined mother's day.

I ordered flowers for Mother's Day 2020 and chose Saturday delivery. My mother's flowers were delivered on time, but unfortunately, they looked NOTHING like the picture. My mother made sure to add the plant food and water, but the flowers were already starting to die when she received them. I tried to reach out to 1-800-FLOWERS to request a refund, but kept getting the run around.

It has been a terrible experience. I ordered, it was confirmed and my PayPal account was immediately charged. After 6 phone calls (on perpetual hold or lost signal and never calling me back) and 6 email, I still don't have the flowers. I even received a delivery notification but when the flowers never arrived I called. Their representative confirmed no flowers had been sent since they still hadn't found a florist. I canceled the order but my account has not been refunded. Now I have to fight with my credit card company because PayPal ignores these issues. I will never use this company again.

I ordered flowers from 1 800 Flowers. They said it would be delivered on May 6th. I had gotten an email with the tracking information. The tracking says it was in Grove City Fedex warehouse on the 5th. I never got a call from my mom saying she got flowers from me. So I checked the tracking again and it was still sitting at FedEx on the 10th. I called 1 800 flowers and talk to someone. They called FedEx and they told him I would get an email when delivered. I never got an email and checked the tracking again. They were still sitting at the warehouse. My mom received flowers on the 13th. Unfortunately they were the wrong flowers and they were half dead. I called 1 800 flowers again and asked for a refund. They will only give me half my cost back.. I use this company all the time and never had a problem. But this time I am not happy with my experience or their products.

Ordered the spring tulip and iris arrangement. The actual flowers look about 10% as good as the website's picture. The irises quickly died despite following the instructions of trimming the stems and leaves and adding the plant food mix to the vase. The tin vase is extremely cheap. The only attractive thing is the purple and white box the flowers and vase come in. Very disappointed to share this gift with my loved one.

ABSOLUTELY NEVER will I do business with this company again. I placed an order for flowers upon learning that my childhood best friend had died. The next morning, I got a voicemail about an issue with my order. I spent the next hour talking to outsourced CS agents from India who were barely understandable, and had no apparent training whatsoever. Each one was slower and more irresponsible than the last. The first lady hung up on me. The second talked like he was high on mushrooms. And the third exemplified everything wrong with telephone customer service (robotic, inhuman communication... abusing the mute button instead of applying proper holds... and massive periods of dead air while on mute). By the end of this call I was absolutely LIVID.

I ordered a birthday delivery for my daughter on 5/5 to be delivered 5/11 (had to pay additional shipping to be delivered by the requested day). The gift was never delivered. After several calls and long hold times finally received a call back from 1-800 Flowers. Spoke with the representative who then placed me on hold for several more minutes and never came back. Have emailed customer service. Also with no response. Tracking email just States they're in transit. I spent over an hour on hold and no response. I WILL NEVER USE THIS COMPANY AGAIN!! Absolutely disappointing and the worst possible customer service ever.

I placed an order May 6th chocolate covered strawberries (Shari’s Berries) to be delivered May 8th. It never arrived on time. It arrived May 11th. The strawberries were melted and molds were growing all over the strawberries. I called their customer service and was placed in hold for over an hour and finally gave up. Instead I sent several emails with pictures for proof. To add insult to injury, they refused to give me a full refund and only gave me 50 percent refund. For a rotten strawberries delivered to my mother! How insulting and embarrassing is that? Lesson learned. Avoid this company and its affiliates.

Delivery was prompt and on the day requested and they also promoted that they use local florists. My mother said they came from another city but she was polite and said they were beautiful however the picture she sent looked nothing like what I ordered. It was supposed to be their large size and cost almost $100CAD plus shipping and tax. I expected it to match their picture for that price.

The worst company ever. Never received flowers. Spoke to customer service, told her I would be giving them a negative review and her response was “it does not bother me and it does not bother me that you did not get your flowers for Mother’s Day.“

I ordered Mother’s Day Assorted Roses with chocolate to be delivered to my sister. I requested it to arrive on Thursday, May 7th, 2020. Not only was the delivery delayed 4 days, when the flowers were delivered, it looked as if it was already dying before getting the chance to bloom. Not fresh at all! The flowers were dry and wrinkled. The leaves had already turned brown. Stems were bent. 4 days later, only 2 of the surviving dozen of roses bloomed while all the other roses died away. Not to mention that the chocolate were ALL melted! I called customer service for a full refund but per the lady I spoke with, she was only able to give me 50% refund back. I mean, some refund is better than no refund. But I seriously doubt I would ever order from this site again. Be warned.

Beware of either incompetent or purposely deceitful service. Two Mother's Day orders were placed with the option of Friday thru Sunday delivery. One order was delivered on Friday, confirmed by email and confirmed on the 1-800-flowers website. The other order was NEVER delivered, was NOT confirmed by email and is still showing on the website as NOT delivered. However, over four phone calls (following 2 hour waits), 1-800-flowers agents, including a supervisor insisted the order was delivered, first on Friday then on Sunday with no explanation of why their system showed no delivery information. They could not provide any actual evidence that the delivery had been made. Video recordings confirmed that no delivery or attempted delivery has ever been made. The supervisor did not want to process a refund but wanted to resend the order within "2-3" days.

Ordered Mothers Day Flowers with a guaranteed delivery date of Sunday Mothers Day. I had to pay a premium for weekend delivery, nice scam. The flowers that were delivered died almost immediately. The pink roses started turning brown on Mothers Day. The Lilies never opened. I called customer service and got the run around. Worse experience dealing with 1-800-flowers and their customer service department. Stay away. There are many other alternatives.

I cancelled my order with this company yet they charged me and sent flowers I did not ask for. A total ripoff. Would not recommend at all. Can never get someone on the phone yet supposed to be a 24 hr company.

Warning!! Think twice before ordering from 1-800-FLOWERS! I’ve had nothing but problems!! I ordered a Mother’s Day 2020 gift on May 4th to be delivered on May 8th. I paid extra to have it delivered 2 days BEFORE Mother’s Day. Unfortunately, the 1800Flowers staff placed a FEDEX GROUND shipping on the package instead of Express label. The package left Olive Branch, MS on May 6th, but hasn’t been seen from since.

I recently purchased flowers for my mom and they informed me that my order would be delivered on mother's day. Not only did they not deliver my order, they charged me a delivery fee. So now my 86 year old mother has no flowers from her son due to negligence on the suppose to be 1800flowers.com. No one has refunded my money nor have they called. They claim they have a 0 tolerance policy but this is beyond their suspected policy.. I even asked if someone could call me to explain what's going on but no one even attempted to contact me... I'm so upset right now because it was suppose to be mother's day gift from her child. But it wont happen this year..(Thanks.1800flowers.com.)

I am very disappointed with this company. My cousin passed away about a month ago and I ordered flowers from 1-800-Flowers. I ordered the flowers 3-4 days before the funeral. The flowers never arrived on time. I was given a refund. I chalked it up to a mishap. On May 11th 2020 I ordered flowers for a funeral service for a member of a dear family friend. The website said "Same Day Delivery". The flowers were supposed to be delivered to the church 12 May 2020. I am typing this review at 9:07 pm, 12 May 2020. The flowers were not delivered and the representative was going to call the florist to see what happened. What florist is open at 9:00 p.m.??? I requested a refund and I will never, never use this service again.

This is factual and correct. 2020 Mother's day I had ordered flowers for my mother. I do understand that ordering late in the week that I had no chance of getting them delivered on mother's day. I am OK with this. So I had ordered the flowers to be delivered the next day on Monday. I find out they are now to be delivered a week later. I paid top dollar even though they were to be delivered the day after mothers day. Again I am OK with that. I did not pay top dollar to have them a week and a day late. Very irritated. Seems very shady and dishonest. I had used them in the past but this really sent me sideways. NOT RECOMMENDED!

My son ordered 2 dozen fresh tulips from 1-800flowers for Mother’s Day. They arrived to me on Tuesday and were dead in the box (turning brown, wilted and limp). I waited 2 hours to speak with a customer service rep (located outside USA). They told be that my son was only entitled to a 50% refund, even though the company advertises a 100% smile guarantee. They said they don’t know why flowers came dead and don’t take responsibility for their product. I think most people think this is Tela floral and that they’ll receive fresh flowers in a vase. It is not a tela florist!!!! This company is horrible, it LIES about its guarantee and delays delivery date after purchase. The company is deceptive and should be closed down. BUYER BEWARE.

I do not suggest ordering from 1-800-flowers ESPECIALLY on holidays. They will accept all orders even if they can't handle the volume and can't give you a quality product. I bought my sister and mother bouquets for Mother's Day that were supposed to be delivered on Saturday or Sunday. Instead, my mother's bouquet was delivered on Friday and was a completely different bouquet than I ordered. I was not told that they would substitute let alone the whole thing. I spent three hours trying to get in touch with customer service and succeeded online. They told me they would send her another bouquet free of charge but she still has not received her order. This was $150 order, I expected way more than we received.

I put in an order for flowers a week and a half before Mother's Day, and I believe I just barely made the cut off to get my flowers delivered the Saturday before. Anyway, I realized that I didn't use the credit card that I get points for this purchase. I called and waited about 15 min and it took the gal another 40 min to call her boss to figure it out. Come the Saturday before Mother's Day, nothing was delivered. Sunday, nothing (obviously mail doesn't run, but sometimes they work w/ a local florist). I called and waited just over an hour for customer service and the recording said due to call volume it would be more than 20 min. Then, I had to go, so I pushed option 2 to receive a callback. They called me at 6:29am. I tried to call again the Monday after Mother's Day, and gave up because it said the wait was more than a 6 hour hold time! Lol.

I ordered flowers for Mother's Day for my wife last week and they never showed up! I spoke with 5 customer agents about cancelling the order when the flowers did not show up, and the last two I spoke with said I would receive a refund. NONE of that happened. Today the, UNWANTED NOW, flowers have shown up! FEDEX would not take them back!! Their customer service never called me back when twice they said they would, and I had to wait for TWO HOURS to speak with someone every-time I have called. I have filed a complaint with my credit card company and am disputing the charges. I will contact the Better Business Bureau next as well. This is the worst experience I have ever had with an online retailer!! Do not buy flowers from this company!

I wish, I had read all review before I use this company some of the stories are just part of what happen to me exactly, I order XL with chocolate box, never arrive, when I saw the order for some reason the system update the address to a different location that doesn’t make any sense, because that address doesn’t exist either, yes I been in the phone waiting for more than an hour, yes I sent a message I didn’t get any reply, yes I have no idea what a person would receive at the end because I didn’t have an option it was just sizes options, this is the worse experience I ever had, so I gonna start the process to get my money back I will update my review at soon I get an answer.

I’ve ordered from 1-800-Flowers twice. The first time, flowers pictured as a bouquet arrived wilted in a box. I then had to wait 45min on the phone to reach customer support in India. The second, and recent order, I ordered a Mother’s Day bouquet to arrive Friday 5/8/20. It never arrived and at 8:50PM I received an email that 1800FLOWERS was unable to find a florist and would need to reschedule delivery. No, I was not automatically refunded and I have yet to be contacted. I’ve tried calling and emailing to no avail. DO NOT USE 1-800-Flowers. This “business” needs to end operations.

I ordered a bouquet for my mom for Mothers Day 2020. Flowers were delivered on time the Friday before mothers day in a sturdy box. However, a good portion of the flowers were broken off at the stem and/or wilted. Very unacceptable. I called and called and called finally getting to speak with someone on mothers day. I was assured that a new bouquet would be delivered to my mom by the end of the day. Nothing was delivered. I called and called, emailed and emailed, only to get a call back at 4:05 AM on Tues morning. They advertise 100% guarantee but only issued a 50% refund and a gift card... which I won't be using because I will never use this company again. Hard lesson learned and I will just start to shop local from now on.

I have done business with this company for years. This Mother's Day 2020 will end that. They were unable to deliver a premium floral bouquet on Mother's Day weekend, as requested and paid for, and could not successfully deliver this order on the Monday after Mother's Day. I will say that the customer service people I spoke to at their executive service line (866-257-7779) were cordial and helpful with offering a full refund over the course of this transaction. They seem to have moved to chat bots and diminished customer service personnel. I love ordering flowers and will find better vendors to deal with.

I ordered for my Mother but they didn’t have the Flowers are originally ordered so 1-800-Flowers took it upon themselves to pick out flowers and send to my Mother. Never refunded the balance back to my card but the flowers that they picked we’re cheaper than My original order and on top of that I ordered flowers for my Mother in-law that was supposed to be delivered Monday. Never delivered. I tried calling. Couldn’t speak to anyone so at 5am this morning I get a call from customer service telling me the flowers I ordered for my Mother in-law they didn’t have those Either. No one never called to inform me of that. The only reason I got a call is because I left my call back number and I am not happy about this so I won’t ever order from them ever again Recommend them.

I ordered flowers for Mother’s Day with a delivery of either Friday, Saturday or Sunday. Today is Tuesday and my Mom still hasn’t received the flowers. My first call to them was Sunday evening around 6:00PM. I received a message that do to heavy volume, I had a two hour wait time. I left my number and did receive a call and was told they were sorry and would deliver the flowers on TUESDAY? I said way not Monday and was told Tuesday was the earliest. I said that’s not acceptable and they hung up on me. I called again and once again was told there was a two hour wait time. I then received a phone call at 4:00am, but didn’t answer. Today is Monday and after 2 calls have heard nothing. I just called my credit card company and cancelled payment. True Story.

I ordered my mother a xlarge $90 floral arrangement and she received it looking nothing like the picture nor did it even look professionally done. 4 roses in the front & back and side empty. Not happy at all and struggling to make contact with anyone for help. The computer robot is not much help. Will not order from them again unless they make this right. I wish I could upload pictures on here. I wouldn’t even need to write a review.

My children sent Gerber Daisies for Mother’s Day. Not sure when they were delivered but I found them on Friday 8th at my front door. Some were already dead and today May 11th only 5 left. Would not recommend.

I placed an order on Friday for Monday delivery for my Mother in Law in Ohio. I ordered an $85 dollar extra large arrangement with a vase that was to be prepared by the local florist. The images online showed lilies, roses and other flowers with vibrant colors. I received notification from 1-800 Flowers that the delivery had arrived. This is what she received. I have made so many purchases with this company without any issue. I’m utterly embarrassed.

I placed an order via their app on 5/6/2020. At the time the order was placed, it did not allow for selection of Mother's Day (5/10/2020) for delivery, but gave a Friday, 5/8/2020 delivery with a window through Mother's Day for the delivery. At the same time, I placed an order for my mother-in-law, in a different state, for a different arrangement. Both orders processed and showed up in the app as separate orders for the correct addresses. Payment was processed on 5/6/2020 by my credit card. My mother-in-law's order went through successfully, and she received the intended arrangement.

I had to dispute the charge of $78.85 and contact BBB. My mom never received the flowers I ordered for her. I ordered them way ahead, 4/25/20 to arrive on 5/9/20 and I was home all day waiting for them. The online status never showed it was in transit. I received an email at 6:57pm that they had been delivered. No knock or ring. There were no flowers and my cam footage proves it. There was a 2 hour wait to contact customer service so I was unsuccessful in reaching them, although I waited as long as I could. I then initiated a chat with a robot, there was an apology and I was told an agent would contact me via email. I then received an email that my message was received and that I would receive a reply. 3 days later, nobody has reached out.

I ordered a beautiful arrangement for my mom who lives out of state. The arrangement was was a large bouquet of stargazer lilies and roses. What she received looked like the leftover scrapping with a bow slapped on a mason jar! The arrangement was NOT like the picture and was most definitely not $80 worth of flowers! What makes this worse is that this is the SECOND time this has happened! In fact it was last Mother's Day! I know I probably should've learned my lesson there but they did give me a partial refund and sent my mother a new arrangement...the CORRECT arrangement. That being said I believe in second chances and was GRAVELY disappointed! How embarrassing that my mom would receive such disgusting looking flowers 2 years in a row from the same company! I really wish I could attach pictures so could see how disappointing this is.

I ordered flowers for my mom for Mothers' Day. I ordered the large, 'Mother's Embrace", which cost me $98.42 (including service charge and tax). Instead of my mom receiving the vibrant flowers I had ordered, she received wilted, dull flowers. They look absolutely nothing like what I ordered. I am so disappointed. It's one thing to make substitutions, and it's another thing to give a customer something not even close to what they ordered. It's been over an hour and I haven't gotten anyone on the phone to discuss this issue. This is unacceptable, and disappointing. I will not be ordering from this company again, and would not recommend this company to anyone.

Find a better place to get your flowers. I ordered flowers for my mom and my mother in law for mother's day. I selected the large bouquet for each. My mom's came and was absolutely pitiful!! I can't believe I paid for a large bouquet and got that! My mother in law's bouquet arrived dead and the delivery guy broke her door!! He decided it would be a good idea to shove it between her door and storm door. Well, he bent the frame on the door because it did not fit and he shoved it in anyway. To make matters even worse I live in NY, my husband ordered me a dozen roses for mother's day. For whatever reason they shipped from Cali and also arrived completely dead and all the petals had fallen off. That is three orders out of three that were AWFUL! Save your money or find a better company. 1 800 flowers does not care at all! Three moms whose mother's day came with crappy dead flowers!