1-800-Flowers.com Reviews

First I was told the florist was OUT OF FLOWERS! Then I was told they tried to deliver the flowers, but no one was home. That would be fine except I was delivering to businesses. Then I was told that they were indeed delivered, but the florist couldn't remember who signed for them.

They finally said they would check into things and call me back. I got one phone call from a woman who said the flowers were being re-delivered immediately. Within the same minute, I got a call from another woman who said they couldn't deliver to the airport and that I was getting a refund. THE AIRPORT? I didn't order anything to the airport!

I called back on April 22 because I found out nothing else was ever done on my account (no delivery, no refund) and am told the flowers would all be delivered by 2PM that day. Guess what? Today is April 26 and nothing has been done.

I asked around to people I had sent flowers to before via 1-800-Flowers.com. One person said her flowers were so tiny that she wondered why I had gotten so "cheap" - I had paid nearly $100 for her arrangement!!! What a SHAM!!!

She did receive tulips, but they were the product that was $10 less which did not include the pitcher. Yet 1800Flowers billed me for the product I ordered.

I called 1-800 the morning of Feb 14th to confirm my order would be shipped and was assured my order was one of the first to be shipped out that morning. I spoke to my boyfriend several times at work that day but he did not mention anything about the gifts. Finally, at 5pm, I had to ruin the surprise and asked him if he recieved anything at work.

I called the place and after getting hung up on several times they put me on hold for 25 minutes. I finally got a manager who told me that 'no one told me that the gift woud be on time'! Her response was "well its too late now, we could resend it tomorrow". I told her that is not ok, my valentines was ruined and to cancel my order. She said ok. She was nasty, rude and unprofessional.

Valentines Day came and went and no delivery was made. Tried to call 1800flowers.com several times only to be put on hold for 20-30 minutes at a time. Tried to get status off the website and only got a message that the order was placed on 02/10/06.

On 02/15/06, I receive an email stating that everything was delivered on 02/14/06 to my girlfriend to her workplace. The website was finally updated to show that the order was received by my girlfriend on 02/14/06 but neither she nor anyone at her workplace received anything, nor was there any message left on her voicemail.

I tried to use their live online support but was put into a queue with more than 800 other people waiting and the number did not move for 30 minutes. I tried again and sent several emails.

On Valentine's Day I received numerous notices about the delivery status of one daughter's flowers, but not the other's. When I tried to contact them, I encountered an electronic wall. The "customer service" number did not connect with a live person and would repeatedly disconnect. Their "live e-chat" allowed me to register and informed me that there were 215 people ahead of me. While I waited for half an hour that number progressed to 204.

On 2/15 my daughter called to say she finally got her flowers and they were dead. The flowers were left in a "package trailer" and she had to find out where they were and pick them up!

I checked on the UPS website to track the shipping and it stated my order was out for delivery on the 14th. It turns out the package was left at the UPS warehouse.

I contacted 1800flowers.com and after being disconnected 3 times by live operators, I called the customer service number and received a recording that said "thank you" and hung up! Finally, after 2 hours of calling, I was told the flowers would be delivered the next day and would have to be cancelled by the recipient in order for me to receive a credit.

The flowers were not delivered until 2:30 the following day. I tried to reach 1800flowers by phone to no avail and also called the number, on the card with the flowers, but only got a recording.

They arrived DEAD.

I called to let them know immediately and was told that they would have flowers delivered from a local florist by the end of the day. This morning I still have not seen any flowers and cannot get through to customer service. The only department I can reach is the order desk and, even speaking with a supervisor, nobody can offer me any assistance.

They have us enter a delivery date for a reason, wouldn’t you think? Especially on specific, or special occasions. If the gift is not delivered on the day that you requested, then what’s the point? Well, they succeeded in destroying Sweetest Day for my and my girlfriend and totally made me look like an idiot. They could have at least called me to let me know the status of my order and perhaps we could have worked something out. I trusted them like the idiot I am. I’ve hade problems with them before and shame on me for even thinking of using them again. This is a company that I will never recommend to anyone, for any reason at all.

Now I am told by Giftcertificates.com that they are not responsible if a merchant does not honor the gift certificate and I am now STUCK with a $50.00 gift certificate that is worth NOTHING!!!!! I am extremley dissapointed with BOTH COMPANIES and recommend any customers that need gift certificates and/or flowers NOT to shop these sites.