1-800-Flowers.com Reviews

After canceling my order they told me it would take up to 45 business days to refund. With 5 business days in a week that would take upwards of 9 weeks or literally over 2 months. What? Are they walking the refund to my bank from the resolution center in India? That is absurd!

My mother passed away unexpectedly. I ordered a half casket floral arrangement the morning of June 10th for June 12. I called 1-800-Flowers to place the order because I wanted to make sure they would be able to have the flowers at the funeral home by noon. The viewing was at 1245 for family with a graveside funeral service at 2pm. The morning of Friday June 12th came and my family went to the funeral home. My family went in to view my mom. My mom's casket did not have any flowers on it. After I visited my mom, I asked the funeral attendant if they had received any flowers for the 1/2 casket. I told her they should be white and purple. She looked and told me no.

I have never experienced a situation like this and am honestly at a loss for how to handle it at this point. I ordered flowers and balloons to be delivered. Thet did not arrive on the date intended. I called to find out what was going on and they told me they would be delivered first thing the next morning. They were not delivered on that day. I called again and they told me they would come the following day. At this point I’m more than annoyed so I tell them nevermind. Please refund my money. They say okay.

I have ordered w/ this company many times & been very satisfied w each service & arrangement. These last 4 orders have been absolutely horrific! Each 1, all 4, has been delivered w/ DEAD flowers in them. I have pictures of all 4. If this is your new way of doing things, me & my business will be taken elsewhere. #VeryUnhappy #CustomerNoMore

I had ordered a large bouquet of flowers, a congratulations balloon and a box of chocolates for my daughter's graduation. I got a message saying that my order was delivered but there wasn't anything outside. I contacted 1 800 Flowers immediately and talked to 2 representatives and was on the phone for more than 30 mins. Then someone delivered a bouquet of flowers (much smaller than the original size), a plain balloon and no chocolates. There was no email or call from 1 800 flowers. I called them again and a customer service representative told me that my order will be redelivered at no charge the next day. After waiting for a day, I called again to find out that they don't have the box of chocolates and did not have the balloon I wanted and they replaced my order with a small bouquet of flowers. They did refund the money for the chocolates but it was such a bad experience and a waste of time for me.

Horrible experience. I ordered a beautiful Easter lily in a ceramic vase for my parents (who have been basically shut it from COVID-19). The box arrived crushed, with inadequate packaging, with a broken ceramic vase in several pieces, and with a droopy sick looking Lily. No gift at all. I immediately contacted 1-800-Flowers, and sent pictures. Instead of refunding my money and making it right, they "apologized" and gave me 1/2 credit. They kept the other 1/2 of the money, which I view as theft and conversion. They didn't deliver the product they promised to deliver. They didn't offer to send a replacement.

I ordered a flower basket for graduation in Las Vegas few days ago, first attempt they damaged it and second time they didn't have the same item to replace and they offer me a different style and gave me delivery time frame and after receiving many emails they couldn't deliver and lie about it (NOBODY WAS AT THE PLACE). I contacted them and they were home and waiting. 1800 flower is a big scam stay away, I paid for flowers and delivery service and now I am on hold waiting for supervisor. NEVER BUY AGAIN.

I ordered a arrangement for a funeral service on 6/3/20 and paid the same day fee for delivery yesterday and asked about delivery later that evening and was advised that they did not deliver to funeral home and they spoke to funeral home and found out when the service was supposed to be on 6/4/20, and was supposed to deliver to church and it still has not been delivered today 6/4/20. I reached out to them about the delivery status and they could not advise why it was not delivered at all.

Ordered item off of 1800 Flowers to be delivered for sympathy. I have ordered from them many times in the past with minimal issues. Re I ever sent me a photo to thank us and item was a cheap version of item shown in picture. Will never order from them again. I was not looking for a refund but a partial. Almost 100.00 for 29.99 basket. Also took two weeks to get there. Had other orders went through Pro Flowers. Item delivered in two days and items were just as described. I will make it my mission to let people know so they do not get robbed by 1800 flowers.

I ordered a $70.00 arrangement one week in advance for my Fiance's B-day. They sent an email that it was delivered on the correct day. It was not delivered to my confirmed address nor to any of my neighbors. 1-800 Flowers sent out another order which was delivered the next day. It was not close to size or colors I selected at all. I called 1-800 Flowers again for a refund which they declined to do. With delivery my order was over $96.00 for what I could have bought at grocery store for $20.00. They are sending us another arrangement which won't be here until 3 days after her Birthday. I will never use 1-800 Flowers again.

Ordered Flowers for my mother. The irises were half-dead and sub-par quality. Sparsely bunched. 5 irises, two tulips and one carnation total... I paid for a medium bouquet, and got what appears to be the smallest bunch of pitiful leftovers with wilted flowers. I am not satisfied with this Mother's Day bouquet of flowers for the price I was charged! Caveat Emptor! They only issued a 50% refund. Not good enough. I will never use this company again!

I ordered flowers to be delivered to my niece upon the death of her grandmother (my mother). I ordered online for the flowers to be delivered next day from one big city to another. Days turned into weeks, with many phone calls daily wondering where the flowers were. Excuse after scripted excuse but no flowers. They had no problem accepting the payment though. They even asked if I knew anyone in the US where I could have the flowers delivered to - an alternative to Kamloops, BC! What!?! Was I was expected to walk down there and pick up the flowers to deliver them myself? Long story short - the flowers NEVER arrived. After many many phone calls, I was finally able to get reimbursed but it took more calls to convince them that I should get ALL my money back - not just a portion! It is not worth the aggravation to order from this company!!!

I ordered the Pink & White Sympathy Standing Spray (Item#148716S). This order was supposed to arrive on Saturday. Had to call several times; my order was placed on hold; because they could not find the recipient. Had to call the funeral home so many times that I even know the manager's name (Sarah). She even called the 1-800-Flowers to see if she could help me. They lied about delivering the flowers on Saturday afternoon; when they did not. The flowers were just delivered today and the flower arrangement does not look like the one that I ordered. I am beyond disappointed to say the least. I am not ordering from them again.

Spent $90 to send sister in law a unique blue Flowers, lilies and white white rose arrangement with square vase. They sent a cheap daisy and carnation. When I called to complain they said what I picked not available. They shouldn’t have accepted order.

I ordered a large size bouquet for my mom’s birthday and when I saw it I was shocked—it literally consisted of a bunch of green leaves and a few little flowers in the middle. It looked nothing like the picture. I can’t believe I paid $70 for this. It was so tiny and the flowers looked very sad, way far from fresh... Birthday surprise is ruined...

I ordered flowers on Monday for my dad's funeral Thursday. Spent 2 hours on the phone confirming address and 9 AM delivery. Flowers never arrived. My family was so upset that my dad had no flowers for his funeral.

I ordered flowers at 1800Flowers on Sunday, May 24th and was told they would be delivered on Tuesday May 26th. The flowers were not delivered on Tuesday or Wednesday. So I called and they said the flowers would be delivered Thursday and they still weren't delivered on Thursday. So once again I called 1800Flowers and spoke to someone out of the country. They apologized and said they would send me a $20.00 voucher to use on another order. Well I got the voucher but it was to the name of the person I sent the flowers to which means I can't use it and to tell you the truth I wouldn't go through 1800Flowers if they gave them to me for free. The flowers cost me $80.00 but I'm only getting a $59.00 bouquet because the rest was their handling free which they don't give the florists. They are a rip off. Do yourself a favor Google a florist if it is out of state and read their reviews.

It has been a terrible experience! I ordered a get well bouquet to be delivered May 20th. It was not delivered that day due to not having a driver to deliver it. I was told they would be attempting delivery the next day. It was not delivered then either. When I talked to the representative in customer service we canceled the first order and put in a new order. I was told it would be delivered the next day. It was not. This was the 3rd time trying to get it delivered! When I called customer service for a 3rd time I was given hard time when trying to cancel the order and get a refund.

I ordered a fruit bouquet for my daughter’s birthday. It was supposed to be delivered on 26 May. It is now 28 May and still have not received it. Not to mention customer service never reached out by phone or email to indicate the order would be late. I called customer service only to be on hold for 30 minutes for them to guarantee it would be delivered no later than 8pm today 28 May. Still not delivered. I emailed and requested a full refund and to cancel the order. This was over a $100 item. It is just ridiculous. My daughter was so excited to have her fruit bouquet delivered just for her on her birthday only to be continually disappointed with it still not being delivered. I will never order anything from this company again.

I ordered flowers for my mom for Mother's day. They arrived 2 days late. And were barely alive. Called and complained, they redelivered the flowers about 2 weeks later and they looked worse (and apparently smelled bad).

I ordered a birthday cake and chocolate strawberries. Everything had fallen apart. Strawberries arrived full of mold. Needless to say, my grandma was scared to eat it. When I called customer service I had the option of resending the order or getting 50% refund. Their next available delivery date was 2 weeks out... See pictures below.

I ordered on April 20 to be delivered May 4. I called everyday, they kept telling me it would be delivered. I wanted to call CEO, there's no # so I emailed. Someone from Executive office called was suppose to follow thru, that was May 12, it is now May 21 it has not been delivered. I called today, they said they didn't have strawberries. I told them I go to Restaurant depot they had plenty of strawberries. I asked the woman "You didn't do any fruit bouquets since May 4th?" I can't believe they've been out of strawberries since then. I asked to speak to CEO since I've spoken to at least 3 managers, they said they can't. I even said I would leave my # for him to call, they said they can't.

On April 23rd I ordered a plant and it was to be delivered on Saturday, April 25. Late that night I received an email saying that particular order number was not available. The next day I called and a replacement was selected. I was then told it wouldn't be delivered until Wednesday, April 29th, which was later than the original order delivery date. This was disappointing because a family member had passed away and I wanted to let my relative know I was thinking about them and now the delivery was being pushed back by 4 more says. Sadly to say, it was not delivered on the new scheduled delivery date.

I have now had 2 orders that were first late, then in transit and then cancelled and a new order created the day of delivery. So then the new order wasn't the flowers I ordered, but something entirely different which further delayed delivery. When asked I was told they couldn't find a florist in the area. I went online and found three, ordered my flowers and they even delivered the same day. I will never use 1-800-Flowers again and recommend others don't either.

I ordered a bouquet for my mom for Mother’s Day, but the arrangement she received was nothing like what I ordered. The arrangement consisted of wilted roses and some greenery. Definitely not worth what I paid. I submitted a complaint but still haven’t heard a peep out of them 10+ days later. There wasn’t even any identifier for the florist that made the delivery. So much for their 100% Smile guarantee, there are all frowns here. I will never use them again.

I am the mom. My daughter and son-in-law ordered me flowers for Mother's Day 2020. When the box arrived the Saturday before Mother's Day, I was thrilled, until I opened the box. Much to my surprise it contained NO FLOWERS! I immediately took a picture of the empty box and sent it to my daughter. She was disappointed and felt bad. These are the details that followed: She emailed 1800-flowers immediately, Saturday night. Never received a response. Called 1800-flowers Monday night and was told it would be a 2 hour wait, she waited as long as possible, no customer service representative answered. She wasn't able to call again until the Saturday after Mother's Day, because she works in Healthcare and her days are draining!

Sometimes, as consumers, we expect the same quality of product or customer service that we received through previous transactions with the company. I'm sorry to say that my most recent 2 transactions with 1800flowers.com have not been what they were 10 years ago. In fact, I would say the experience below is more indicative lately of the company being able to deliver on it promises than my memory serves.

I ordered flowers for my mother this past Monday 11 May 2020. I ordered them Sunday for Monday Delivery. (And paid extra for it.) Got an email on Monday stating that the order was placed too late and could not be delivered that day. Why they didn’t tell me that right away, I don’t know but ok. They send me an email on Wednesday the 13th apologizing. I still need the flowers delivered. It’s now Saturday morning the 16th, and she still haven’t receive the flowers. This is the worst service ever. Customer service was indifferent to my needs.

I ordered the Fields of Europe Extra Large flowers from this company for Mother's Day, but my mother-in-law only received a sad, little bouquet of a few flowers that bore no resemblance to my $100+ flower order. I was then told that they would re-deliver the correct flowers 3 times: on May 12, on May 14, and again on May 15 - to no avail - no flowers arrived.

My 1st time ordering on this site and LAST! Got a call on day of delivery saying DON'T have my item in stock? Tried to call back multiple times. Overall wait times of 3hrs! Still NO ANSWERS. CAN'T UNDERSTAND THE AGENTS. NOT HAPPY WITH THEIR REPLACEMENT W/OUT my AUTHORIZATION AND DELIVERY. NOW 6 days after with a huge fee.

My husband ordered flower and a box of chocolate candy for Mother's day for me. He ordered on the May 9th. We really were not expecting to get them that day. However, he did pay extra. He said for quick delivery. He was told I would get the on Tuesday May 12th. No delivery, no call, and no email. On the 13th we call, we will get in the 14th. Something went wrong with the order. The flowers did arrive on the 14th. My husband came home and was upset that one the flowers were not the ones he ordered and where are the chocolates. He was very upset at this point.

I subscribed to the passport delivery option while I was using their services for a Southwest airline promotion. 1500 points per order. I ordered 5 bouquets for Valentine’s Day. I only received points for one. When I called customer service they assured me they would make adjustments. By the time 1 year passed, I knew they were stalling. I called to let them know I did not want to renew the service. I spoke with a guy in India or of that area. He assured me he was cancelling my subscription. I requested a manager because I did not believe him. He told me the manager was in a meeting. I then asked for the managers contact information. He told me he couldn’t give that to me because he didn’t know who the manager was. I asked so how do you know they’re in a meeting. He had no response and then ended the call.

I ordered 3 sets from here on 5/5/20. 2 were supposed to be delivered on the 5/13/20 (one was my mother's birthday). Well, one was "delivered" on the 11th to the wrong house, so that surprise was ruined since I had to call and ask if she had received them. I called the company and they had another one delivered on the 12th to the correct address, yay. Ok, well I said specifically the ones NEED to be delivered for her birthday, guess what.. NO delivery, Remember I ordered these 8 days prior. I am so very disappointed in this company, and I will never ever ever order from here again, I will just call the local florist and talk to them directly.

The company advertised that a $15 credit would be given for all purchases made using PayPal for payment; however, the company refused to provide it, claiming that the offer was already redeemed, despite the transaction being cancelled then the order duplicated as instructed by their representative for the exact same flowers! The delivery was also not made due to the driver claiming the door couldn't be accessed, so the package needed to be picked up by the sender, who lives over an hour away from her elderly mother, the recipient, to hand deliver during the safer-at-home orders, which completely defeated the purpose of ordering. The attempt by FedEx was made so late that the facility closed and the package couldn't be picked up until the following day; therefore, flowers were beginning to wilt because they had absolutely no water for 36+ hours, after originally being sent from Miami, FL, NOT a local florist as they state!

Order flower with cost over $100 to be delivered for the day before mother's day which was guaranteed and got a email saying they wouldn't be delivered till the next email. Spent days calling and email finally got someone that said they would have someone look into it but still haven't received any news. Wanted to cancel my order seeing how they ruined mother's day.

I ordered flowers for Mother's Day 2020 and chose Saturday delivery. My mother's flowers were delivered on time, but unfortunately, they looked NOTHING like the picture. My mother made sure to add the plant food and water, but the flowers were already starting to die when she received them. I tried to reach out to 1-800-FLOWERS to request a refund, but kept getting the run around.

It has been a terrible experience. I ordered, it was confirmed and my PayPal account was immediately charged. After 6 phone calls (on perpetual hold or lost signal and never calling me back) and 6 email, I still don't have the flowers. I even received a delivery notification but when the flowers never arrived I called. Their representative confirmed no flowers had been sent since they still hadn't found a florist. I canceled the order but my account has not been refunded. Now I have to fight with my credit card company because PayPal ignores these issues. I will never use this company again.

I ordered flowers from 1 800 Flowers. They said it would be delivered on May 6th. I had gotten an email with the tracking information. The tracking says it was in Grove City Fedex warehouse on the 5th. I never got a call from my mom saying she got flowers from me. So I checked the tracking again and it was still sitting at FedEx on the 10th. I called 1 800 flowers and talk to someone. They called FedEx and they told him I would get an email when delivered. I never got an email and checked the tracking again. They were still sitting at the warehouse. My mom received flowers on the 13th. Unfortunately they were the wrong flowers and they were half dead. I called 1 800 flowers again and asked for a refund. They will only give me half my cost back.. I use this company all the time and never had a problem. But this time I am not happy with my experience or their products.

Ordered the spring tulip and iris arrangement. The actual flowers look about 10% as good as the website's picture. The irises quickly died despite following the instructions of trimming the stems and leaves and adding the plant food mix to the vase. The tin vase is extremely cheap. The only attractive thing is the purple and white box the flowers and vase come in. Very disappointed to share this gift with my loved one.

ABSOLUTELY NEVER will I do business with this company again. I placed an order for flowers upon learning that my childhood best friend had died. The next morning, I got a voicemail about an issue with my order. I spent the next hour talking to outsourced CS agents from India who were barely understandable, and had no apparent training whatsoever. Each one was slower and more irresponsible than the last. The first lady hung up on me. The second talked like he was high on mushrooms. And the third exemplified everything wrong with telephone customer service (robotic, inhuman communication... abusing the mute button instead of applying proper holds... and massive periods of dead air while on mute). By the end of this call I was absolutely LIVID.

I ordered a birthday delivery for my daughter on 5/5 to be delivered 5/11 (had to pay additional shipping to be delivered by the requested day). The gift was never delivered. After several calls and long hold times finally received a call back from 1-800 Flowers. Spoke with the representative who then placed me on hold for several more minutes and never came back. Have emailed customer service. Also with no response. Tracking email just States they're in transit. I spent over an hour on hold and no response. I WILL NEVER USE THIS COMPANY AGAIN!! Absolutely disappointing and the worst possible customer service ever.

I placed an order May 6th chocolate covered strawberries (Shari’s Berries) to be delivered May 8th. It never arrived on time. It arrived May 11th. The strawberries were melted and molds were growing all over the strawberries. I called their customer service and was placed in hold for over an hour and finally gave up. Instead I sent several emails with pictures for proof. To add insult to injury, they refused to give me a full refund and only gave me 50 percent refund. For a rotten strawberries delivered to my mother! How insulting and embarrassing is that? Lesson learned. Avoid this company and its affiliates.

Delivery was prompt and on the day requested and they also promoted that they use local florists. My mother said they came from another city but she was polite and said they were beautiful however the picture she sent looked nothing like what I ordered. It was supposed to be their large size and cost almost $100CAD plus shipping and tax. I expected it to match their picture for that price.

The worst company ever. Never received flowers. Spoke to customer service, told her I would be giving them a negative review and her response was “it does not bother me and it does not bother me that you did not get your flowers for Mother’s Day.“

I ordered Mother’s Day Assorted Roses with chocolate to be delivered to my sister. I requested it to arrive on Thursday, May 7th, 2020. Not only was the delivery delayed 4 days, when the flowers were delivered, it looked as if it was already dying before getting the chance to bloom. Not fresh at all! The flowers were dry and wrinkled. The leaves had already turned brown. Stems were bent. 4 days later, only 2 of the surviving dozen of roses bloomed while all the other roses died away. Not to mention that the chocolate were ALL melted! I called customer service for a full refund but per the lady I spoke with, she was only able to give me 50% refund back. I mean, some refund is better than no refund. But I seriously doubt I would ever order from this site again. Be warned.

Beware of either incompetent or purposely deceitful service. Two Mother's Day orders were placed with the option of Friday thru Sunday delivery. One order was delivered on Friday, confirmed by email and confirmed on the 1-800-flowers website. The other order was NEVER delivered, was NOT confirmed by email and is still showing on the website as NOT delivered. However, over four phone calls (following 2 hour waits), 1-800-flowers agents, including a supervisor insisted the order was delivered, first on Friday then on Sunday with no explanation of why their system showed no delivery information. They could not provide any actual evidence that the delivery had been made. Video recordings confirmed that no delivery or attempted delivery has ever been made. The supervisor did not want to process a refund but wanted to resend the order within "2-3" days.

Ordered Mothers Day Flowers with a guaranteed delivery date of Sunday Mothers Day. I had to pay a premium for weekend delivery, nice scam. The flowers that were delivered died almost immediately. The pink roses started turning brown on Mothers Day. The Lilies never opened. I called customer service and got the run around. Worse experience dealing with 1-800-flowers and their customer service department. Stay away. There are many other alternatives.

I cancelled my order with this company yet they charged me and sent flowers I did not ask for. A total ripoff. Would not recommend at all. Can never get someone on the phone yet supposed to be a 24 hr company.

Warning!! Think twice before ordering from 1-800-FLOWERS! I’ve had nothing but problems!! I ordered a Mother’s Day 2020 gift on May 4th to be delivered on May 8th. I paid extra to have it delivered 2 days BEFORE Mother’s Day. Unfortunately, the 1800Flowers staff placed a FEDEX GROUND shipping on the package instead of Express label. The package left Olive Branch, MS on May 6th, but hasn’t been seen from since.

I recently purchased flowers for my mom and they informed me that my order would be delivered on mother's day. Not only did they not deliver my order, they charged me a delivery fee. So now my 86 year old mother has no flowers from her son due to negligence on the suppose to be 1800flowers.com. No one has refunded my money nor have they called. They claim they have a 0 tolerance policy but this is beyond their suspected policy.. I even asked if someone could call me to explain what's going on but no one even attempted to contact me... I'm so upset right now because it was suppose to be mother's day gift from her child. But it wont happen this year..(Thanks.1800flowers.com.)

This is factual and correct. 2020 Mother's day I had ordered flowers for my mother. I do understand that ordering late in the week that I had no chance of getting them delivered on mother's day. I am OK with this. So I had ordered the flowers to be delivered the next day on Monday. I find out they are now to be delivered a week later. I paid top dollar even though they were to be delivered the day after mothers day. Again I am OK with that. I did not pay top dollar to have them a week and a day late. Very irritated. Seems very shady and dishonest. I had used them in the past but this really sent me sideways. NOT RECOMMENDED!

My son ordered 2 dozen fresh tulips from 1-800flowers for Mother’s Day. They arrived to me on Tuesday and were dead in the box (turning brown, wilted and limp). I waited 2 hours to speak with a customer service rep (located outside USA). They told be that my son was only entitled to a 50% refund, even though the company advertises a 100% smile guarantee. They said they don’t know why flowers came dead and don’t take responsibility for their product. I think most people think this is Tela floral and that they’ll receive fresh flowers in a vase. It is not a tela florist!!!! This company is horrible, it LIES about its guarantee and delays delivery date after purchase. The company is deceptive and should be closed down. BUYER BEWARE.

I do not suggest ordering from 1-800-flowers ESPECIALLY on holidays. They will accept all orders even if they can't handle the volume and can't give you a quality product. I bought my sister and mother bouquets for Mother's Day that were supposed to be delivered on Saturday or Sunday. Instead, my mother's bouquet was delivered on Friday and was a completely different bouquet than I ordered. I was not told that they would substitute let alone the whole thing. I spent three hours trying to get in touch with customer service and succeeded online. They told me they would send her another bouquet free of charge but she still has not received her order. This was $150 order, I expected way more than we received.

I put in an order for flowers a week and a half before Mother's Day, and I believe I just barely made the cut off to get my flowers delivered the Saturday before. Anyway, I realized that I didn't use the credit card that I get points for this purchase. I called and waited about 15 min and it took the gal another 40 min to call her boss to figure it out. Come the Saturday before Mother's Day, nothing was delivered. Sunday, nothing (obviously mail doesn't run, but sometimes they work w/ a local florist). I called and waited just over an hour for customer service and the recording said due to call volume it would be more than 20 min. Then, I had to go, so I pushed option 2 to receive a callback. They called me at 6:29am. I tried to call again the Monday after Mother's Day, and gave up because it said the wait was more than a 6 hour hold time! Lol.

I ordered flowers for Mother's Day for my wife last week and they never showed up! I spoke with 5 customer agents about cancelling the order when the flowers did not show up, and the last two I spoke with said I would receive a refund. NONE of that happened. Today the, UNWANTED NOW, flowers have shown up! FEDEX would not take them back!! Their customer service never called me back when twice they said they would, and I had to wait for TWO HOURS to speak with someone every-time I have called. I have filed a complaint with my credit card company and am disputing the charges. I will contact the Better Business Bureau next as well. This is the worst experience I have ever had with an online retailer!! Do not buy flowers from this company!

I wish, I had read all review before I use this company some of the stories are just part of what happen to me exactly, I order XL with chocolate box, never arrive, when I saw the order for some reason the system update the address to a different location that doesn’t make any sense, because that address doesn’t exist either, yes I been in the phone waiting for more than an hour, yes I sent a message I didn’t get any reply, yes I have no idea what a person would receive at the end because I didn’t have an option it was just sizes options, this is the worse experience I ever had, so I gonna start the process to get my money back I will update my review at soon I get an answer.

I’ve ordered from 1-800-Flowers twice. The first time, flowers pictured as a bouquet arrived wilted in a box. I then had to wait 45min on the phone to reach customer support in India. The second, and recent order, I ordered a Mother’s Day bouquet to arrive Friday 5/8/20. It never arrived and at 8:50PM I received an email that 1800FLOWERS was unable to find a florist and would need to reschedule delivery. No, I was not automatically refunded and I have yet to be contacted. I’ve tried calling and emailing to no avail. DO NOT USE 1-800-Flowers. This “business” needs to end operations.

I ordered a bouquet for my mom for Mothers Day 2020. Flowers were delivered on time the Friday before mothers day in a sturdy box. However, a good portion of the flowers were broken off at the stem and/or wilted. Very unacceptable. I called and called and called finally getting to speak with someone on mothers day. I was assured that a new bouquet would be delivered to my mom by the end of the day. Nothing was delivered. I called and called, emailed and emailed, only to get a call back at 4:05 AM on Tues morning. They advertise 100% guarantee but only issued a 50% refund and a gift card... which I won't be using because I will never use this company again. Hard lesson learned and I will just start to shop local from now on.

I have done business with this company for years. This Mother's Day 2020 will end that. They were unable to deliver a premium floral bouquet on Mother's Day weekend, as requested and paid for, and could not successfully deliver this order on the Monday after Mother's Day. I will say that the customer service people I spoke to at their executive service line (866-257-7779) were cordial and helpful with offering a full refund over the course of this transaction. They seem to have moved to chat bots and diminished customer service personnel. I love ordering flowers and will find better vendors to deal with.

I ordered for my Mother but they didn’t have the Flowers are originally ordered so 1-800-Flowers took it upon themselves to pick out flowers and send to my Mother. Never refunded the balance back to my card but the flowers that they picked we’re cheaper than My original order and on top of that I ordered flowers for my Mother in-law that was supposed to be delivered Monday. Never delivered. I tried calling. Couldn’t speak to anyone so at 5am this morning I get a call from customer service telling me the flowers I ordered for my Mother in-law they didn’t have those Either. No one never called to inform me of that. The only reason I got a call is because I left my call back number and I am not happy about this so I won’t ever order from them ever again Recommend them.

I ordered flowers for Mother’s Day with a delivery of either Friday, Saturday or Sunday. Today is Tuesday and my Mom still hasn’t received the flowers. My first call to them was Sunday evening around 6:00PM. I received a message that do to heavy volume, I had a two hour wait time. I left my number and did receive a call and was told they were sorry and would deliver the flowers on TUESDAY? I said way not Monday and was told Tuesday was the earliest. I said that’s not acceptable and they hung up on me. I called again and once again was told there was a two hour wait time. I then received a phone call at 4:00am, but didn’t answer. Today is Monday and after 2 calls have heard nothing. I just called my credit card company and cancelled payment. True Story.

I ordered my mother a xlarge $90 floral arrangement and she received it looking nothing like the picture nor did it even look professionally done. 4 roses in the front & back and side empty. Not happy at all and struggling to make contact with anyone for help. The computer robot is not much help. Will not order from them again unless they make this right. I wish I could upload pictures on here. I wouldn’t even need to write a review.

My children sent Gerber Daisies for Mother’s Day. Not sure when they were delivered but I found them on Friday 8th at my front door. Some were already dead and today May 11th only 5 left. Would not recommend.

I placed an order on Friday for Monday delivery for my Mother in Law in Ohio. I ordered an $85 dollar extra large arrangement with a vase that was to be prepared by the local florist. The images online showed lilies, roses and other flowers with vibrant colors. I received notification from 1-800 Flowers that the delivery had arrived. This is what she received. I have made so many purchases with this company without any issue. I’m utterly embarrassed.

I placed an order via their app on 5/6/2020. At the time the order was placed, it did not allow for selection of Mother's Day (5/10/2020) for delivery, but gave a Friday, 5/8/2020 delivery with a window through Mother's Day for the delivery. At the same time, I placed an order for my mother-in-law, in a different state, for a different arrangement. Both orders processed and showed up in the app as separate orders for the correct addresses. Payment was processed on 5/6/2020 by my credit card. My mother-in-law's order went through successfully, and she received the intended arrangement.

I had to dispute the charge of $78.85 and contact BBB. My mom never received the flowers I ordered for her. I ordered them way ahead, 4/25/20 to arrive on 5/9/20 and I was home all day waiting for them. The online status never showed it was in transit. I received an email at 6:57pm that they had been delivered. No knock or ring. There were no flowers and my cam footage proves it. There was a 2 hour wait to contact customer service so I was unsuccessful in reaching them, although I waited as long as I could. I then initiated a chat with a robot, there was an apology and I was told an agent would contact me via email. I then received an email that my message was received and that I would receive a reply. 3 days later, nobody has reached out.

I ordered a beautiful arrangement for my mom who lives out of state. The arrangement was was a large bouquet of stargazer lilies and roses. What she received looked like the leftover scrapping with a bow slapped on a mason jar! The arrangement was NOT like the picture and was most definitely not $80 worth of flowers! What makes this worse is that this is the SECOND time this has happened! In fact it was last Mother's Day! I know I probably should've learned my lesson there but they did give me a partial refund and sent my mother a new arrangement...the CORRECT arrangement. That being said I believe in second chances and was GRAVELY disappointed! How embarrassing that my mom would receive such disgusting looking flowers 2 years in a row from the same company! I really wish I could attach pictures so could see how disappointing this is.

I ordered flowers for my mom for Mothers' Day. I ordered the large, 'Mother's Embrace", which cost me $98.42 (including service charge and tax). Instead of my mom receiving the vibrant flowers I had ordered, she received wilted, dull flowers. They look absolutely nothing like what I ordered. I am so disappointed. It's one thing to make substitutions, and it's another thing to give a customer something not even close to what they ordered. It's been over an hour and I haven't gotten anyone on the phone to discuss this issue. This is unacceptable, and disappointing. I will not be ordering from this company again, and would not recommend this company to anyone.

Find a better place to get your flowers. I ordered flowers for my mom and my mother in law for mother's day. I selected the large bouquet for each. My mom's came and was absolutely pitiful!! I can't believe I paid for a large bouquet and got that! My mother in law's bouquet arrived dead and the delivery guy broke her door!! He decided it would be a good idea to shove it between her door and storm door. Well, he bent the frame on the door because it did not fit and he shoved it in anyway. To make matters even worse I live in NY, my husband ordered me a dozen roses for mother's day. For whatever reason they shipped from Cali and also arrived completely dead and all the petals had fallen off. That is three orders out of three that were AWFUL! Save your money or find a better company. 1 800 flowers does not care at all! Three moms whose mother's day came with crappy dead flowers!

If I could give them 0 stars I would. I ordered a bouquet for Mother's day to be delivered on Saturday 5-9-20 but I would except a delivery on Sunday 5-10-20. There was no delivery made on either day. I call and email their customer service and no one is getting back to me about when or where my order is at. I did talk to someone but they were no help and REFUSED to refund my order. I paid an arm and a leg to get this delivered. If I had known this is how this would turn out I would have gone to a florist on my own and picked it up on my own and gave it to her myself. NEVER AGAIN.

I've purchased flowers to Mother's Day. Paid an extra fee for delivery on Sunday (05/10), paid an extra fee for a balloon. For my unpleasant surprise, the product was delivered on Friday (05/08), absolutely nothing related to the advertised picture and without the balloon, i.e., a total disaster purchase. Tried many contacts with their customer services, via phone, email and chat and their answers were useless. Promised a new deliver to Wednesday (05/13) which is total nonsense as Mother's Day has gone already and are promising to deliver another different product. I asked for a full refund and I'm still waiting for their answer.

My daughter in-law sent me flowers for Mother’s Day, I received them on May 9th the day before, had roses, Gerber daisies and others, the Gerber daisies were dead and covered in mold, smelled horrible, I took pictures because to show her and she couldn’t believe it.

Ordered Flowers, balloon and box of chocolates for my mother. The flowers and balloon were fine. The “box of chocolates” was non existent. What she received was a trinket box with 6-8 pieces of Halloween candy. She’s not 12yrs old. This box of chocolates was supposed to be $14 worth? It was embarrassing and I’ll never use the service again.

Since I’m stuck at home I decided to order flowers for my mom, and have them delivered to her house. A few days later, she sent me a picture of the flowers, and I was extremely disappointed. I ordered “Mom’s Special - Large.” First of all, on the website picture there are many pink roses in the arrangement. However, in my mom’s delivery there was ONE white rose and a BUNCH pink daisies. The water in the vase was very murky. It looked like the flowers had been in the vase for a week. The arrangement my mom received DID NOT look anything like the one I ordered. So I decided to call them to complain, but the wait time to talk to a human was forever. I left my number for them to call me back, so someone finally called me back. I talked to the agent, and the conclusion was that I was going to have the flowers redelivered. Well, I’m still waiting for them.

I ordered my flowers Wednesday, May 4th for my mother who is in the hospital. The delivery said it would be there May 7th. It is now May 10th- Mother’s Day at 11:50 pm and she has still not received her flowers. I spent $150 on flowers that were never delivered. She is in the hospital and we can not see her and I wanted to brighten her day. Every time I try to call, I can’t speak to anyone and get a voice service that says there is a wait time of 2 hours. This is outrageous and completely unprofessional. This is not a reputable company. I want a refund immediately but can not even speak to an agent to get assistance.

A Redbox ad appeared in my email offering 2 free rentals plus a discount at 1800flowers. So I picked my flowers and told my daughter to use the Redbox code to order them. My flowers arrived on time, wilted, some partially dying and much smaller than the 85.00 (extra large) set that I chose. After many emails 1800flowers offered to redeliver another set on May 20th. 10 days after Mother’s Day. They also never sent the code for the 2 free rentals. We have emailed multiple times asking for the Redbox code and they never respond with the code. I also contacted Redbox who basically said not our responsibility, contact 1800flowers. So will they honor their chosen May 20th redelivery, who knows. Just beware.

Within two months, I have ordered flowers for my wife from 1-800-Flowers.com and have been dissatisfied with their service. The first time in March for her birthday I ordered what was advertised as potted, blooming tulips. When they arrived on the day scheduled for delivery, none of the tulips were blooming. In fact, the stems were hardly even beginning to come out of the soil and did not bloom for more than a week after arriving. The second time was this week for Mother's Day. I ordered two dozen roses in a vase a week ahead of time and was charged over $95, at least $29 of which was for delivery.

I really don't write reviews but I just had to..I spent 60 bucks for wilted dying flowers on mother's day. The worst and such a disappointment. Never again! And of course the customer service wait time is 2hrs when I called to complain.

I had an original order for a Mother’s Day bouquet in a glass vase for my mother in law two days prior to Mother’s Day so there wouldn’t be any confusion over the weekend. Well, I receive an email on Friday night stating that it was delivered....There were NO flowers delivered to her! So after spending all of Friday night and Saturday on the phone trying to get in touch with a representive they told me I couldn’t have my original order because the option for that piece expired on the May 6th....Well now they told me this was the only piece they could have delivered on Mother’s Day so I chose it to have something delivered....well the piece was delivered but it looked like flowers that were picked out of the garden and stuck in a glass cup!

I ordered some flowers April 23 to be delivered Saturday May 9th. They have turned off their customer service phone line, I contacted them via a robotic chat, it said I would hear from them soon, that was 4 hours ago and I still haven't heard from them, it's Sunday, May 10th 5:45 PM and the order still hasnt been delivered, Fed Ex is the way they are sending the flowers in a box and their status of the package is no delivery date set. They better rectify the situation because as of right now I'm done with them!!!!

On May 7th I ordered flowers for my wife with two Balloons and teddy bear with chocolate. It was supposed to be delivered yesterday which they brought the wrong flower without the other stuff I order mind you. Now called customer service multiple time and they told me it would be delivered today since it on flex delivery but they didn't delivered until now. I spoke to Christian a representative from them who told me it would come before 6pm but nothing. You guys suck and lost a good customer.

Terrible experience. Impossible to speak to a customer service agent. The customer service hub is handled by bots that won't provide accurate information. I placed an order several days in advance and didn't receive the flowers. Please do yourself a favor and buy flowers and gifts somewhere else. First time I use the service but it seems like I am not the only one that lost his money!

If you like to take risks and gamble 60 dollars or more to not get flowers then this is the business for you. You'll have no clue when you'll receive them (if you receive them). There's plenty of horror stories where people have to make multiple calls to get a new arrangement because the original one was never delivered. So far, I've been told 3 different dates when my arrangement was supposed to be delivered. Today, I was told it has been delivered and guess what? It hasn't! My cameras on my porch also confirmed no one has ever shown up. I'm currently waiting to hear back about a refund. You're much better off just calling a retail store if an arrangement can be made and picking it up yourself. By ordering from 1800 Flowers You pay so much money on the delivery fee that may never get delivered. Hope this review helps.

I ordered my wife flowers and chocolates for Mother's Day. Flowers never received. Called 4 times. 3rd time I was hung up on. They started an avalanche of phone calls, some requiring 7 hours call back time. They called me back at 11.46pm, what the hell. In the end, and after all the time I spend on the phone trying to fix my problem, the only credited me back for the Flowers and partial shipping as the over priced chocolates I ordered did get delivered. This used to be an American company, but everyone I spoke to spoke as if English was a second language. I will never order flowers from them again. Horrible horrible horrible. Why can't I give them a zero star?

I placed an order for flowers for my mother. Although the delivery was timely, the product was garbage. Wasn’t even close to what I ordered as you will see by the pictures. I wrote customer service and they haven’t even bothered to respond. Not to mention, nowhere did they mention that you had to put the arrangement together yourself. They sent the case and flowers separately. Had I known this I would have ordered from somewhere else.

I placed an order for flowers a week ahead of time to be delivered the day before Mother's Day. Cost was $70 plus an absurd fee of almost $30 for delivery. Since I can't get out of the house, I assumed (wrongly) that the high delivery fee would better insure the flowers arrived on time. Well, Mother's Day is now almost over and still no flowers. So here I am facing my faithful wife and mother of my child with nothing in my hand. Excuses don't cut it and blaming the vendor still leaves me with a disappointed wife. By the way, normal deliveries aren't a problem where we live so that isn't the issue. I can assure you I regret using this company and will never use them again for any reason. I will also strongly discourage anyone else from using their service. If I could, I would rate them zero stars but that isn't an option so they got one star. Still, even that one star is overrated.

I ordered two different roses for my wife and for my mother two weeks in advance for mothers day. One order every petal was laying in the box. The other order the roses was wilted. They only refunded me 50% of my total amount. I will never order roses from them again. BE AWARE!!!

I ordered an extra-large arrangement of Mother’s Embrace along with two Mylar balloons, however, what came was nothing that I asked for. I received a small sized vase that held literally three roses and several carnations. The Mylar balloons never came with the delivery either. I contacted customer service and explained that I wanted a full refund because what arrived isn’t what I paid for. I understand flower substitutions are allowed but this was not a substitution, it was a complete deduction. Customer service wanted to refund 50% of the order which is ridiculous because the balloons alone were $24.99! Now I know why my family on uses FTD flowers, even though they are more pricey, you can expect exactly what you ordered. This is the second time 1-800-flowers has messed up an order. They disconnected me and never called back either... absolutely horrible customer service.

Pink and white carnations with roses. My son sent me flowers. He's never done that. I was super excited. "How thoughtful." I opened the box in great anticipation, they were tightly bound and wrapped with rubber bands and cellophane wrapper The box is very sturdy and well made I was impressed. I was a little cautious as the tips of all the carnations were brown That's when "it's the thought that counts" creeped in the first time I used my scissors to cut up the cellophane and rubber bands to expose the arrangement as I lifted them with a big smile on my face all of the leaves fell away and landed on the floor, That's okay I thought.

To begin, my phone number was recorded wrong and the delivery date was wrong when I checked on the day they were supposed to be delivered. It said the flowers were to be delivered yesterday which I found odd, and I immediately started up chat to get them to change my phone number since I asked to be called when the delivery arrived. The girl said she changed my phone number and it never appeared changed but I went with it. I spent all day waiting at home for these flowers to arrive and then it was past 8pm and still nothing, but I kept waiting and looking out my window to see if anything came. At around 9:30pm, I get a notification saying my order was delivered which I found strange since I never got a call, nor did anyone knock.

I had order flower to be delivered to my mother this Friday May 8th. Tracking the order and said it was already been delivered while in fact my mother never received them. I called them before 8 pm and they told me to wait till 8 pm it should be arrived. I had asked was it said "delivered" while the order had not been delivered. Customer service rep gave me an COVID 19 excuse. I waited until after 8pm and then called again and another rep said he will promised to be taken care of by today Saturday May 9th. Once again, nothing was "delivered". I again called and said the waiting time is over 2 hours. It will call me back and now it’s been 4 hours. I got absolutely nothing. Tomorrow is Mother’s Day and I have no gift for her because of this company’s unreliable and undelivered promised.

Do not order from here and waste your money. It says 100% satisfaction but that is a lie! They will not refund you at all even if you are unsatisfied. I ordered an arrangement for mothers day. I was very disappointed. Nothing like the photo and very small and overpriced. They ruined my mother's day for my ill mother!

Said order was delivered. Never was. CS “disconnected” when live operator came on. Hundreds of other complaints today alone w/ same. Feels like scam where they take orders they can’t fill now but later.

The prompt says factual information with details. So here are the details. I enjoy Shari's Berries. My husband sends them to me for holidays. I share them and enjoy their fresh taste. I thought it would be nice to send some to my parents in Ocala, Florida. The DAY OF THE DELIVERY at 9:06 pm I received an email that my delivery failed! I called the number as requested and have a 60 minute telephone wait time!! REALLY!!! Only once when 1800flowers has delivered to my parents at their home in Ocala, Florida has the delivery arrived on time. IF I lived closer it would be simple. I don't. I live 700 miles from my elderly parents. I have an accurate address and phone number for them listed on the form. What's up with this company!!

Spent over $70 for a "large" Mother's day arrangement and recieved the small arrangement instead. Sent two online requests with no response. I called in twice and unable to connect with anyone. I will never order through this company ever again.

I ordered flowers for my mother, mother-in-law, and grandmother for mothers day, put delivery date for 5/1/2020 but if received earlier that was okay. I received an email today (5/9) for all that it's delivered, nope nothing! Trying to get in contact with a representative for about over 2 hours. I'm just over it! At this point, I just want my money back! Almost $250-$300 went to waste. I normally order from them without a problem, but now you can forget it. I'll take my business elsewhere!

I ordered a yellow rose plant in a box with a bird on it. Instead my mother in law received yellow Daisy's placed inside. The box was exactly what was expected but the flowers inside were far from what I paid for.

I ordered flowers for Mother's Day that did not arrive (2 days after scheduled delivery). The 1-800 number had me on hold for over an hour and no one ever did pick up. The website offers no other way to contact consumer service, but through Google found a website that allowed me to "chat" with consumer service. This is just a robot. The chat just kept looping with "how can I help", " someone will contact you via email". Even when you ask specific questions it loops back to "how can I help". If your order goes through as ordered I am sure they are beautiful flowers, but if the order is undelivered then you are out of luck to find anyone to find out what happened. I would never use this service again.

If I could leave a Zero I would. It is Mother's Day weekend and I schedule a delivery for today May 9th. 4:30pm I get an email it will not be delivered till May 11 now. After Mother's Day. They take your order knowing full well they gonna screw people. Will never buy from them again. I could have went to all different companies that said they would deliver today but I chose 1-800 and they didn't deliver. They are using COVID19 as an excuse. If you can't deliver they you tell the customer upfront. They are liars and taking advantage of the situation to make money. Shame on you 1-800-Flowers!!!!

1-800-Flowers is a HUGE known company across the nation.. So when I decided to pay $107.45 out of my hard working money during a horrible time like this, I expected my flower arrangements which I bought for my mother for Mother’s Day to be beautiful.. I received a flower arrangement that I could have brought from the supermarket and the ones in the supermarket past this morning looked way better than the ones I received. I stood on the phone line for over a hour to still not be able to speak to anyone.. I’m annoyed and disappointed that a huge company like this can’t come thru for the customers that keep them in business.

I bought my mom a gardenia bonsai tree for Mother’s Day. It was around $70.00 for the purchase. I received a shipment confirmation, and called my mom after I never heard from her, which is unlike her. She never received the tree. I reached out to the company 3 times. They said they would research it and get back to me. I then received a generic email saying “Congratulations your order was delivered”. No one ever addressed the actual complaint which was it was never delivered.

So I ordered my mother a bouquet which I thought was the most beautiful thing ever but what she got was nothing alike. For paying almost $80 dollars plus extra for Delivery coming out to a $120 dollar value I feel I got ripped off. I had a total of 3 roses and 6 other flowers with a bunch of fillers. You are better off going to Walgreens or Sam's Club for better flowers and definitely worth way less than the crap you receive from 1-800-Flowers.

My boyfriend placed an order ONE MONTH IN ADVANCE. It is my first Mother’s Day so he wanted to make it special. Not only did they NEVER deliver the flowers and my boyfriend had to pick them up but the card that he wrote for me ARRIVED blank!! Totally unacceptable!!! Made my boyfriend super upset. Not to mention I used this company a few years ago to send my mom flowers for her birthday and they did the SAME thing to me and never delivered them! Avoid this company at all costs!! Call your local florist and have them deliver because that’s all 1800 flowers does anyways- they have you order through them and then upsell by using your local florist anyways.

I received an arrangement yesterday from 1800 Flowers which was totally unacceptable.. The vase contained at least 6 dead or damaged flowers, what a disappointment, I told the driver that a flower was broken and he went to his trunk and gave me a carnation to replace it. But when I brought the flowers inside and examined them more closely I immediately called the number listed and was told they would be replaced... I’m still waiting. I realize this is difficult times but I would rather you inform the person placing the order that orders are not acceptable.

Mother’s Day order was to arrive 5/8/20 by 8pm according to the 1-800 number. Website tracking did not match and online chat delivery had minimal information. Order DID NOT ARRIVE. No updates on the Web tracking and the 1-800 number says I need to speak to a representative about my order. Called 10 times. Left call back 3 times. Over an hour on hold and yes the charge has been debited from my account. First time user and last time user. Use another carrier so you do not experience the same issues as I have and risk the chance of disappointing someone special. I would give a Zero star if I could.

I ordered flowers for Mother's day. They came a day late (understandable with what's going on in the world). I however do not find it acceptable that the flowers delivered weren't even remotely close to what I ordered. I paid for the biggest arrangement possible. I received 2 flowers in my arrangement and half of them were wilted and yellowed. I can't redo the delivery and was offered a measly 50% refund. Thank you for the most expensive dirt I have ever bought. Will literally never buy from 1800Flowers again.

My husband sent me flowers. They weren't fresh and when he told me he spent 100$ and showed me the picture, they weren't the same! I called, spoke to someone who put me on hold for 10 min then hung up.

Please do not order from here for any special occasion! Orders the roses and Peruvian lilies for $51 and a Teddy for my mom. I received SEVEN roses and the Teddy never showed. I even paid extra for it to come on the 8th and still nothing for the bear. 3 hours later I get a call back for a refund, lady was nice, but after her saying I would receive a $60 refund I only got $30 back!! And I’m not even interested in the $20 credit either. I was extremely heartbroken to find out what my mother had received. I’m so upset, they ruined Mother’s Day! Will never order from them again. Save your money, you’re better off going to your local grocery store and getting beautiful flowers for half the price. Pictures to follow of what I ordered vs what I got.

This company is terrible, they have screwed up every order I have ever placed. This was my third and last order, I will never use your services again. Still hasn't been delivered and no refund! Awful!

On May 4th 2020 I called to place an order with 1800 Flowers. The customer rep was very helpful in assisting me with my purchase. I order the floral embrace medium arrangement and asked could it be delivered on the 9th which they couldn't due for me because of mother's day and she asked if I will accept an earlier delivery which I accept and the date was set for May 7th with a open time frame up until 8pm.

Updated on 05/16/2020: My Mother’s Day order was delivered today, May 16, 2020. Order came today one week late. Unfortunately, was incomplete. In addition to flowers, balloons were excluded. I will remember this. That’s cool.

Originally I paid with a Groupon.. and the amount came out of my PayPal with the total (accounting for the groupon). I checked the next day and it had been changed, meaning they manually changed it ON TOP of the fact that I paid for the groupon. I contacted the customer service and they brushed it off like “oh maybe you didn’t put in the groupon” ok. Then I paid extra for delivery for the flowers to be here today, and they didn’t come. FedEx says they’re in Indiana (it’s 8pm here in MICHIGAN) Ugh. I will never make this mistake again.

I received a bouquet for Mother’s Day on 5-6-2020. The stems were cut very short, flowers did not last 48 hours. I tried to reach out to customer service and did not get a response. We will not be using this company again as we have sent other orders and had issues.

Had flowers delivered for Mother's Day. Flowers were left on front porch in 93 degree weather. Driver did not knock or ring bell. Was checking porch every 2 hours or so. Was home all day waiting. When finally found them they were wilted. Tried calling. Was on hold for over a hour. Finally left email to complain. Received email following morning at 8:30am saying flowers had been delivered. Later got email saying they credited me for 50% of purchase. Said they were sorry. in Afternoon received email asking to rate customer service rep. Questions were posed as if I had spoken to someone on phone. Will never use this company again!

I ordered flowers for my wife on May 1st to be delivered May 8th. The flowers were never delivered even though I had to pay an additional fee to have them delivered on the 8th. I have now been on hold for over an hour to talk to someone.

Horrible customer service. I got confirmation of my mom's flowers being delivered for Mother's day on May 7. Called her next day? She checked everywhere around the house. Nothing. Checked with neighbors, zero. Tried calling and website on hold for 1 1/2 hours and gave up. I wish I could sue them.

I ordered flowers for my mom and mother in-law. They got them 5/8/20. Different part of the N.Y. state Both bouquets came half dead and mold. I spent $130 and they were dead. I can’t get a hold of anyone to resolve this.

I ordered a beautiful bouquet for Mother's Day. The dozen roses turned into four dead ones with filler that looked awful. I called to complain. They sent another four roses. This time healthy ones. I'm done complaining to them, but save yourself from the same trouble. Go with ProFlowers or Urban Stems.

For Mother's Day, their website showed which flowers/plants would be delivered by specific dates. I purposely chose one with an early date. They did not deliver by that date. So unprofessional. Why bother to list these dates on the website if you have no intention of actually delivering by then?

I ordered flowers for my Mother in Law for Mother's day (which lives in a different state than me) on April 27th 2020 for a delivery on May 7th 2020. They were suppose to be delivered to a church, which would fall under a business. My father in law waited all day and still were not delivered by 6pm. I started calling a little after 5pm her time (I started calling because I had a bad feeling) and waited on hold for over a hour and a half, I am not exaggerating (I have the phone records), before someone picked up. He kept apologizing and tried to reach the florist twice to see about getting them delivered the next day since the church was already closed. After being placed on hold and many apologies, he said the earliest they could be redelivered was May 15th.

I placed an order for 3 deliveries for Mother's day and what was delivered was Dry and Dead, broken Flowers. Will not be purchasing flowers in the future. Save your money and look at reviews. I typically do review businesses sure wish I would have done my homework.

Wish I had seen all the poor, recent reviews on here before choosing to order mom's Mother's Day flowers! I normally order from Urban Stems but all the arrangements I liked were sold out for Mother's Day delivery. Mom's a nurse and has been really stressed, and it broke my heart that she wouldn't even get flowers on Sunday. I don't trust a couple of her neighbors, packages go missing all the time. If a signature isn't required, FedEx and UPS will just leave the box in the entrance of the building, and the front door is usually propped open. So I was apprehensive about the contactless, no-signature delivery that's understandably necessary in these times, but since 1-800-Flowers indicated that they would send text notifications for all updates, including delivery, I pulled the trigger. I'm self-quarantining in her apartment to help with grandpa so I'm always here. I figured A Lot has to go wrong for me not to get this delivery. Well, it did.

Updated on 05/08/2020: I had put a negative review on here a couple of days ago. The story has gotten even more ridiculous. Finally got a hold of supervisor after spending 5 hrs on the phone. (Real time). After many attempts that get my order delivered on the day and time that I had originally picked and talking to multiple "customer service people" their solution was to refund me and have a nice day. I was promised by the supervisor last night that it would be delivered today. Lies, Lies on top of lies. This company needs to be put out of business. And I will help in any way I can to make sure everyone I know to not use this company. TERRIBLE!!!!

Two things: I placed an order with the wrong recipient name (mine instead of my wife’s). Literary MOMENTS after I placed the order that would be sent the next day I realized the error. Once the order showed on my account about 5 minutes later, it wouldn’t let me modify it. I called and after 28 minutes, they told me I couldn’t modify or cancel my order because it was already sent to the vendor. (Mind you, we’re literally talking about a matter of a couple minutes). Then customer service put me on eternal hold only to hang up on me after 20 minutes. In addition to this, I was offered $5 deliver fee for flexible delivery, or $15 for Saturday delivery - when I checked out, I was charged $20 delivery. I will not do business with this company again, and would recommend you the same. Call your local florist, they’re the ones filling it anyway.

Ordered flowers for my fiancé's Birthday. The flowers never arrived. Contacted them and four days later I still have no response. Never Again will I deal with this company. I felt horrible she never got her flowers for her special day.

I ordered a flowers shaped like a birthday cake for my mom on May 1st for delivery on May 3rd. Not only did the flowers not arrive until May 6th, but what I originally ordered was not delivered and tulips were substituted. To make matters worse, the petals on the tulips were falling off and the leaves were yellow. The company called me prior to delivery to discuss, I missed the call but called them back the next day. I was kept on hold, after giving all of my information for 15 minutes. I never spoke with any representative. A frequent user of this company, I will no longer be using them for my flower arrangements.

Do not order from this company! Their service is unacceptable. For the 2nd year in a row, they have completely messed up one of my Mother's Day orders! They'll blame it on the local florist, I'm sure - but *they* are responsible for making sure that what they have on their website is available in the first place! And if not - they should contact me and get my approval for any replacement, which they did *not* do. They actually replaced a floral selection with a "Friendship Comfort Candle". For my mother-in-law! This is awful. Then they say the order "cannot be modified." I can tolerate minor mishaps, but this is definitely a trend. Stay far away!

The delivery was never made. I got a delivery confirmation that it did. Next day got a call from them to please call bc there was an issue with my order. First they tried to blame me for incorrect address. Mind you the email I received confirming my order has the correct and complete address with house#. The delivery confirmation email did not. Pretty sure someone forgot to add it but it was not me!!!!

I ordered from their website before checking the reviews. After I checked the reviews I decided I wanted to cancel my order. I called 5 HOURS after the order was placed to cancel. The women on the phone was kind and told me she canceled the order and I will receive an email to confirm. Cool. I decided to call back the next day to make sure the order was canceled because I ordered from a local florist instead. I was on hold for 20 minutes and opted to be called back. When I got a callback, this man on the phone was so weird and making me uncomfortable. He was asking why I wanted to cancel, I told him I decided I wanted something else (to not be rude and mention the reviews). He then asked why. And kept pushing. I felt so uncomfortable that I told him the reviews were bad and it made me change my mind. His reply? "Oh ** that's not good."

I have been a “Passport” member for years and rarely had a problem. If I did have a problem, they were great at fixing it and making it right. That’s no longer the case. In mid March I was diagnosed with Covid19 immediately after returning from overseas. Thankfully my neighbor had done extra grocery shopping and kept me fed. To thank him, I ordered a gift basket to be sent on March 22, 2020, arriving March 25th. That didn’t show up so I called and they apologized and reordered it for March 30, of course that didn’t show up. I called back and reordered a total of 8 more times when the $99 basket didn’t arrive on May 1st, I called again and the operator verbally promised a delivery on May 4th and, as compensation, they promised a $20 coupon for my next order and they would refund 50% of my purchase price. Of course neither the package or the $20 coupon ever showed up and my credit card received a whopping $2.09 credit. (Hardly 50%).

The reason for writing this review is because this is the second time this has occurred with this company. I am so disappointed that I gave them a second chance. Bottom line, sympathy orders were placed, credit cards debited, email confirmations received, yet the products were never delivered!! This is so unethical! Crediting back my account in no way repairs for the sensitive, upsetting results of my products not being received. BEWARE!! Do not use this company, research for a local florist in the area you desire, check their ratings and check and recheck for delivery confirmations.

Ordered the flower in the morning, according to the website it would arrive same day before 8 pm. The flowers never arrived. When checked the website it just said "delivered by local florist" None of the delivery notification was sent to my email as the order originally said that would be sent. When I call the customer service, they just keep you on hold for more than 15 minutes. This is a SCAM!

This just happened this afternoon so this might be okay but I'm not pleased with how this transaction was handled. I placed this afternoon. Soon after I placed it I had to cancel it. I called customer service to cancel it. I tried doing a video chat but before I could get an answer I was asked to pay some money to get a answer right away. I didn't want to pay it so I waited on hold. After waiting over 30 minutes I was connected to a rep who said she would be happy to cancel my order. I think I canceled my order but I'm not sure. I asked for a confirmation order but she told me it wasn't necessary. I asked for her name. She didn't give it to me. Nor did I get a number for my cancelation.

I ordered flowers and a picture frame for my mother-in-law for Mother's Day. I was excited because both items appeared to be gorgeous. The payment was taken immediately, which was fine. About 3 or 4 days later, I received an email saying the flowers couldn't be delivered. A florist couldn't be found in my area. No big deal, I just ordered from another site and asked I be refunded for the flowers that I couldn't receive. I still wanted the frame even if I couldn't get the flowers. Their response back requested delivery details for flowers they said they couldn't deliver.

Considerable shipping cost escaped my notice until order confirmed. Could not find how to cancel online. Called 800 number and was online for 30 minutes with an agent before being disconnected while on hold! Called again and went through same rigmarole with another agent apparently working at the same location (I hear roosters crowing in the background--what the heck?!). Just as with previous agent I explain "I simply need to cancel my order." Sounds simple enough, but she has to "get approval from her supervisor." Puts me on hold while I wait...again...finally, comes back to negotiate a better deal. I have to say several times, "I simply need to cancel my order." Finally, she says she can do that. I am sure this company makes a killing on volume. What a waste of my time; one hour of my life I will never get back.

I had trouble placing an order online, thus called to place order (wait time was very long). Representative took all the info and placed order. When I reviewed confirmation, there was an error. Called back; again wait time very long. The order was cancelled and she placed replacement order. Gift was scheduled to be delivered April 28. Was not delivered! I was not able to view tracking info online thus had to call. Again very long hold time! Was told it would be delivered the following day. At 5pm EST when I called I was told it would be delivered "tonight"! It was never delivered! When I called at 9pm the representative was rude. I asked to speak to a supervisor. She stated no one was available and someone would call me back. I never received a call. Today I have called 2x; both times very long hold time. Each time the representative placed me on hold to look into the situation and both times the call was disconnected!

After a strongly worded e-mail I did receive a refund. I am not willing to use this service again. But, I am still happy that I got a refund and did not have to go round and round with them.

I used 1-800-flowers for the first time and it was a mistake. I ordered and paid for same day delivery. They have a two hour time window count down thing so you know when you order you are in the same day delivery zone. Which I clearly was. Do not count on them for important events. My order sat around all day until the next. The fruit was punctured and brown from sitting around! 1-800-flowers doesn’t reveal who is locally putting your order together so I had no option to reach out to them about where my order was.

My experience happened just last week, during the pandemic. And as everyone can imagine, it's been hard all around. Regardless of the crisis, this is ABSOLUTELY unacceptable behavior!!! A friend ordered flowers for my mother's funeral. I specifically wanted the rosary made of roses. I had them for my father's funeral, so I'm familiar with this product. About two hours after we got off the phone, she ordered them, and they were delivered! A day earlier than needed, but I thought that would be fine. As I opened them, I realized they were fake roses with real baby's breath. I mentioned it to my friend, as I know how expensive this item is, $180. She flipped out and called to see what happened.

I placed an order on 4/18 to be delivered on 4/24. It is now 4/28 and still no delivery. Customer service is horrible. On hold for 20 minutes, then finally getting a human who told me it's FedEx's fault. I'm not the one who picked FedEx, they did, so it is their fault. They have a "100% smile guarantee" but only offered a shipping refund, not a complete refund, even though the flowers will be dead at this point. I asked to speak to a supervisor. On hold for another half hour and then told the supervisor was too busy and would call me back. Big surprise, I never got that callback. So I'm going to have my credit card do a chargeback for failure to provide paid product and never use 1-800-Flowers again.

I bought flowers for my aunt's bday that said were delivered however they never were. I called them & waited on the phone for 15 mins. When I finally got ahold of someone, she said the flowers were not delivered & the email was sent in error. As soon as I asked for a refund, she all of the sudden couldn't hear me & disconnected me.

I place a order online several days in advance for my anniversary. It is 7:30 pm and still no flowers. I would never encourage anyone to order flowers from this company. Almost impossible to speak with a service representative as well. 1-800-Flowers is a sad disappointment of customer service. Do yourself a favor and avoid them.

I placed an order for flowers and a balloon 4 days before my sister's birthday. I received a confirmation e-mail immediately. On the day of her birthday, they sent me an e-mail stating they would be delivered soon. They never were. When I called the 1-800 number, I was told they tried to deliver, but no one answered the door. When I entered the order number online, it said they were delivered. My sister works from home and no one ever came to the door. The flowers were finally delivered the next day at 6:00 PM. The flowers were pretty, but there was no balloon, which I paid for. The whole reason I ordered flowers was to surprise her on her birthday. Overall, not a good experience.

I have frequently used 1800Flowers for nearly 20 years and have had adequate service, until my last order. I never received the notification the flowers were delivered, nor received the paid invoice. The website showed nothing and referred me to the customer service number. The rep that answered was horrible; could not type; I could hear her "hunt and peck" on the keyboard. I had to spell EVERYTHING; and she clearly was not invested in helping determine whether the flowers were delivered or assisting me with obtaining my receipt. After 15 minutes (yes, I timed it) she found they were delivered and said she would email me my receipt and I would get it in 24 hours. TWENTY-FOUR HOURS???? For an email??? All this with screaming kids in the background. This whole experience was an experiment in torture and I will never use this company again.

I ordered my EMT daughter flowers and cake pops for her Tuesday, April 21st birthday on Saturday. Paid extra to have it delivered Tuesday. Cake pops arrived Wednesday, flowers Thursday. She leaves NYC Saturday. What a waste, only got $14.99 back from my $131 charges, on the phone 44 minutes. Flowers are crushed, in a vase, not a basket. NEVER AGAIN!

Failed to deliver the ordered product on time. Sent the wrong and inferior product as a replacement without being asked. Took me a while to persuade them to issue full refund, which is not processed yet.

I ordered flowers two (2) days in advanced and send a note they can deliver flowers for my anniversary. It was supposed to be a surprise, so they sent her a text message at 5:30pm saying they had a flower delivery... Messing up the surprise, but by that time she was out of work. The person called at 5:48 pm saying they don't find the place, but by that time the school was closed. I received an email yesterday saying it was delivered when it was not. This never happened before. I will not use this service again if I need a special occasion. Not a reliable service.

The company spoke with me and were unaware that I was treated this way. They apologized and fixed the issue immediately. They were just like I knew them to be, forthright, honest and professional. Let's face it, computers' systems have issues at times and so do people. They made it right and I will remain a customer! Thank you 1-800-Flowers for being so kind in finding a resolution. Please, friends give them a chance, if the person you are speaking with isn't helping you, ask for someone else to work with. #1800flowers

I placed an order on April 5th, 2020. My order consisted of 2 floral arrangements, one for my sister's birthday to be delivered on April 21st, and the second for my mother's birthday to be delivered April 25th. I also signed up for their "passport program" which grants free and discounted shipping for future orders, that I had anticipated for Mother's day and my sister's graduation date.

Please explain to me how you order roses and you deliver carnations and refuse to refund me? This is really sad that your company is taking advantage of people trying to do something nice. I waited on hold for over 30 mins to only be told "Sorry we don't have any Roses"!!! I will not let this one go 1800 Flowers . You should be ashamed of yourself.

I ordered flowers for my best friend using 1800-Flowers and I appreciate that I was able to set a up a delivery so quickly (her birthday was only two days away when I ordered) but I'm annoyed because I set delivery for on her birthday and they delivered it a day early! Usually earlier is good but in the case of birthdays/surprises, it's an issue!

Ordered flowers on the 17th to be delivered to a friend for her birthday on the 19th. Flowers never arrived. We called and they botched everything. We did receive an email from them once then they continued to blame us and stated my wife entered her email wrong and stated we chose the 25th as a delivery date. We argued and told them we were looking at the email and to just admit they screwed up but they wouldn't. It took my wife cussing at this lady to get us our refund. Terrible experience and they will never receive our business again. You'll be better off locating a local florist close to the person who's receiving them and give a local business your money. So disgusted. Really wish they'd start allowing negative stars because they'd get -5.

I ordered flowers to be delivered for my mother’s birthday today & the florist was not able to complete in time. I contacted 1-800-flowers & told them I wanted to cancel since it was not possible for her to get them today, but they first refused to give a refund. After heated debate they promised a full refund, which was apparently a lie. They are now saying by email that they will not refund me. This is a terrible company with outlandish service fees. I will never do business with them again.

The order was placed 4/6 and charged to our credit card. Since then emails have gone back and forth. Delivery made, can’t deliver what was ordered. Emails to customer service were ignored or I was given short, terse responses. I suggest you not use 1800Flowers. I know I won’t. When you call in to any number associated with your account you are placed on hold. First time a few days ago was over 45 minutes. It is heading in the direction again. This morning I was given the option of leaving a phone number to receive a return call. I did get that call. First the associate said the order had been delivered and then that the choice I made was not longer available le. When I said I wanted a refund to my credit card I was hung on. Good news is that just now (after more than 30 minutes on hold) I was able to talk with someone who will issue a full refund. This However does not negate the poor customer service. Don’t use them.

I placed an order as a graduation gift. The day it was supposed to be delivered, I received an email saying a replacement order has been placed. I was never contacted to say they couldn’t fill my original order, the replacement order was actually below the value of my original order and I have yet to see a credit. And I would never have approved the replacement order. Don’t want it and the person will have no use for it.

Update: While I am still disappointed that the flowers were not delivered on my sister's birthday, he did arrive the next day, and the company removed the $17.99 delivery fee, and credited my account with a $20.00 voucher good for one year. I also received two confirmation emails concerning the above, so I think they resolved my issues to my satisfaction.

I was happy that they delivered in a timely manner but when my friend showed me the flowers she received, I saw the arrangement was completely different from what I ordered. Not just different but smaller, less flowers and a horrible vase! I won’t order from them again.

I placed my overpriced order, and waited patiently. The tracking information provided by the confirmation email day after day did not change. I reached out via email, and got vague and non helpful responses Time After Time. Finally this morning I searched through a list of emails and found a customer service number that actually worked, when I called and spoke to a customer service representative Joe, he was rude and accused me of being fraudulent. When I told him this was unprofessional and that I should have received a notification that they had rejected my order, his demeanor only got worse. I wish I had a better recommendation for where to order flowers and or chocolates for your loved one afar, but all I know is do not use 1-800 Flowers. They are a ** company with equally ** customer service Representatives. It is a waste of time and money. Send your business elsewhere.

I made an order online for delivery Friday 4/10/20. I was promptly notified CONFIRMED DELIVERY 4/10/20 by 8 pm. As 7 pm approached, online info showed NO action, phone calls on hold for over 1 hour, followed by hang up. Following am call first call hung up after on hold, 2nd one answered. Customer service person was kind, and notified delivery WAS NOT MADE. PROMISED update by phone to me by 10am. NO CALL. No change in online info, on hold now for 40 min. NO ANSWER. My father died 2 weeks ago, I was sending flowers for my father to his wife of 27 years remembering their anniversary, YESTERDAY. I will NEVER use them again. FAILURE.

I stopped using 1-800-Flowers three years ago after they screwed up three orders in two years, the last one being for my best friend who was going through chemotherapy. My boss, the CEO of a multi billion dollar company, and the HR department wanted to send me a housewarming/Easter arrangement. What I received from this scam of a company was a box of broken glass, an Easter Lily that was in pieces and dirt all over the box. A mess. I had to throw everything out. I cut my finger on the glass!

They never delivered the flowers and then charged me for a new order and changed to a totally different flower and double charged me for delivery. Worst place to order flower. Never again. Been on the phone for a hour with no response.

Paid extra shipping costs at check out. The primary order never arrived (waited three days). Secondary order was cheap quality. Wilted and smashed flowers. I saw better arrangements at the grocery store for $9.99, yet I paid $54.99. Ruined the whole suprise and occasion.

Ordered flowers with chocolate as Easter gift. Flowers arrived but no chocolate. Flowers were very nice and arrived when expected. I filled out the customer complaint form on their website and after a couple of days, received an email stating they see nothing wrong with the order. I sent a copy of the confirmation receipt which had order number, destination address, etc and clearly stated flowers with chocolate. Since then, I've received three more emails from the customer service department asking for the same information. Time to try another vendor.

I ordered my mom flowers from Easter from this company. I received an email that the flowers came. They were not delivered. What is worse is that it is impossible to reach anyone at their company. I was on the phone one hour and unable to reach anyone. I called back, and was still not able to reach anyone for over 30 minutes. I called early in the morning, and it is the same situation. I have also sent 3 emails and still nothing. This company is clearly a scam and needs to be investigated immediately.

I had place a order on the 4/1/20. Wanted to surprise my aunty. This COVID 19 is very serious. Wanted to cheer her up. ???? Well what a surprise. ???? No one rung the doorbell nor called to say that the arrangement was there but left on the porch. The chocolate had melted and was sticking to the plastic. The fruit wasn't FRESH. This company Shari's Berries or 1800flowers ???‍♀️ charged me twice. Very poor in communication. Had to contact them over five times. They delivered me another one but this time someone did call my aunty to say that there were there. But I still didn't get what I had paid for. Where's the chocolate on the fruit? ???‍♀️After charging me a $14.00 service fee. Now I'm trying to get my money back from that second charge and noooobody wants to hear you out. Tries to over talk you and keep you on hold foreverrrrr or tell you to hold on & never get back to you. ????

I ordered flowers for my sister for her birthday. When she received them she sent me a text thanking me and a pic of the flowers she had received. The flowers she got looked like I could of picked out at the gas station. Nothing in comparison to what I paid for. Called 1800 Flowers. They kept me oh hold for more than an hr. I sent an email and the replied by saying they would send another flower bouquet a week later!!!! Why would I need flowers a week later? Will never order from them again.

During this pandemic I wanted to brighten the day of a hospital worker in my family. I was so excited to send her a bouquet of flowers. I carefully selected my flowers. When she sent me a picture of the flowers she received, I had an instant headache. The arrangement she received looked NOTHING like what I ordered. I was heartbroken. I will never use this company again.

I received some flowers as a gift from 1800Flowers. No telling how long they were in the FedEx truck, but there was NO water tube attached to the stems. The flowers were wilted. Some perked up a little after putting in water, but many leaves were all creased. What idiot florist doesn't put a water tube on the stems, knowing that they are going to sit in a truck for probably most of the day? These were a gift. I have already had my nightmare ordering from 1800 Flowers years ago and never went back. I don't want my friend, the sender, to know, so will try to salvage what few flowers were left not wilted and creased.

I ordered flowers for a friend during this current pandemic. The flowers died early, and they double authorized my CC. Instead of 107 being held, they took 214. Called them, they did. Nothing to fix! They apologized but didn’t reverse the second charge, didn’t compensate me (that extra cash was to be my grocery budget for the week). All they said was “sorry”. They did nothing to make it right. I have never been double billed like that and they say it’s “normal”. Think I’m switching back to FTD. They are more pricey, but much less hassle!

I placed and order 3 days ago. It was supposed to be delivered yesterday 4/3/2020. I noticed at 6pm that the product was not in transit. After 50 mins of holding, spoke to 3 different agents. None could answer my question. The 1st agent left me on hold for 30 mins after she said couldn't find the order. I called back. Waited another 10 mins. Spoke to another agent who said that because the 1st agent was in my order she could not help me. The 3rd agent said the same, she couldn't help because the 1st agent was in my order. THE ORDER SHE COULD NOT FIND. After some frustration I was told I had until 8pm for my product to be delivered after choosing a delivery window of 8am-12pm. Here we are 4/4/2020 delivery has not been made and I was charged twice!!

This was my 25th anniversary - The flowers never came - Spoke to 3 representatives after I received the message the flowers were delivered - The first 2 said that the message meant they are on the truck out for delivery. The 3rd representative that I called after 8 PM finally told me that they were unable to deliver the flowers. I certainly will never use this looser service again - My message - Don't trust this organization with any mission-critical items. Go to your local flower shop and get the flowers yourself.

I called 1800-Flowers (vendor) in the morning to request a bouquet delivery ON THE CONDITION that the delivery could be made by 1:00 EST. The person I spoke to on the phone for more than 25 min assured me it could be done. I instructed the phone person to have the flowers delivered to my sister having a party at a RESTAURANT in NYC, and gave the vendor the name and address of the restaurant. I stressed multiple times that the delivery had to be made before 1:00 PM or I did not want it. However, by 2:00 the flowers still had not been delivered and I received an email that they would be delivered by 8:00 PM.

This is the second time I have used 1800Flowers. Both times I have been terribly disappointed. I ordered flowers for a friend who was experiencing a tough time. She lives several hours away, so finding a local store that I could trust was difficult. I was ok with spending a little more money hoping the arrangement would be nice. I spent $72.16 and the arrangement was sparse at best. It looked as though the florist grabbed the flowers and shoved them in the jar. There was no "arrangement". Even as I am not trained or even have a crafty eye, I could have done better. I tried to give this company the benefit of the doubt, but will not use them again. I will try ProFlowers or anyone other than this company.

Don't use this service, I ordered from them, they charged my credit card but nearly a week later nothing had been delivered. The tracking on their website showed that the florist had my order and was waiting to deliver it though so I called them and was told "they only deliver in major cities", I live in a city of 6.5 million people and their website not only took my order but charged my card and let me to believe it was being delivered. I was then told "that is a bug on their website" so if I hadn't have called they would have never delivered anything and kept my money, they even had the gall to try to up-sell me to something else on their site to be delivered to the same place even though they just told me they don't deliver in my city. Scammers.

The service is good. I like that you can have flowers shipped to other states. It is convenient and easy to order but flower arrangements are just ok, it could be more creative. It is also pricey.

Well the variety of flowers was amazing. The designs that y'all put together so breathtakingly gorgeous. I wouldn't change anything, but maybe an easier way to navigate through all of the awesome arrangements you guys put together. The one I received was for my uncle. They fit him so good.

It’s a bait and switch and then they slip in a 50 dollar shipping plan. It’s some yearly plan that won’t charge you for shipping costs for the rest of the year. I don’t need that and it was not clearly visible as to what I was paying for.

I sent flowers to my daughter on her birthday in LA. It is now 4 days after the time of my order. I am not hearing back from 1-800 Flowers. She didn't get her bouquet. I am out $37.00. I am very sorry I ever considered this company. They are still taking orders in a shelter in place time with NO WAY TO DELIVER. Every year my daughter gets daffodils because she was born on the first day of spring. How could any company let this go like this? AVOID AT ALL COSTS. We don't do repeat business with those who are not responsible to do the right thing by their customers. They took the money and gave us no flowers. Other reviews on Yelp Alhambra confirm that they do not give refunds for poor quality or late delivery. NO Quality Control, their promises are worthless.

Many options to choose from and delivery times are reasonable. The quality of the bouquet was good, just not spectacular! It seems that it is very difficult for flower delivery companies to get good smelling, quality roses. Recommend that you choose other types of flowers.

We really thought that the arrangement would be just a little bit larger. Although it was pretty and my mother-in-law loved it. They put her favorite color of flowers in it. The variety was acceptable and the delivery was accurate....

The flowers were beautiful and stayed so fresh. My MIL sent me pictures of them every day for 16 days before they started to wilt. She was delight and so were we. It was certainly worth the price! We will definitely be using this service again.

I received flowers that were purchased from 1-800-flowers. They were arranged perfectly. The colors were brilliant and the flowers were healthy. I liked the package of powder supplied by the florist. My flowers arrived on January 28 and today is March 18. Some have wilted and and hadn’t lost all their color. I’m still enjoying them and they’re not all wilted. Quality of flowers were outstanding.

Just make sure to smile when the customers should be able to get the arrangements that are looking for at the right price. They make sure your order gets there that's what I like. There always fresh flowers and the flowers don't die 2 days later. They sat for a week or 2. And if you have something extra to add they will include it, In your delivery. Always nice when they approach your door.

The service is great! If you have a question about arrangements or can't decide what's best for your loved one, one of the reps have the needed experience to help. I ordered an appreciation bouquet for a former colleague and they were thrilled!

It was a tiny arrangement and ended up costing much more than advertised. The flowers came on the wrong day. The flowers were just average. The driver was nice and apologetic about the wrong delivery day.

Received flowers that we sent when my husband passed away. They were ordered in Oklahoma City area. For the price my family paid the plant arrangement was very skimpy and did not last very long. It was not attractive or as full as it should have been. The colors were not what they asked for and not enough greens to fill it up. Disappointed.

My experience was 100% positive, I couldn’t be happier. I loved the selection of exotic flowers and plants. The staff were knowledgeable and so very friendly and helpful; assisting me with choosing just the right arrangement for the occasion.

I needed to send a flower arrangement to a friend in Europe whose spouse passed away. I wasn't sure how to order the flowers online so I called. The CSR was extremely helpful by telling me how to tell which flowers were available to send to the country, the funeral colors, etc. I will order from them again.

It's a great company with good service and competitive prices. The website is easy to navigate and they have a multitude of payment options. They always have a wide selection to choose from and the flowers always arrive in a timely manner.

Could have more details about each flowers instead of just the whole arrangement but other than that, the experience was wholesome and worth every penny, beautiful job matching the right flowers for me.

I use to use 1-800-Flowers but after they screwed up my deliveries and and the flowers I sent were half dead and especially the last time I paid a lot for a beautiful arrangement what I got was a vase and the Roses and extras were bundled up together I gave up on them totally.

I received a flowering plant from my daughter for Mother’s Day and it was very small. It had a few flowers on it but the plant itself was more Walmart quality than florist quality. Having worked in the greenhouse and florist industry for a long time, I know what these things should look like and this was very disappointing. Also, the container had a design on it that literally slid off the side and disappeared after a few waterings. Really a bummer. Now, let me tell you about my fresh cut flower experience. I got a bunch of tulips the year before and they were just lovely! I was afraid they would be gone after twenty four hours, but we put them in the fridge at night and they lasted almost a week. Super good!

I ordered flowers and weeks before the delivery date, then called to confirm 2 days prior to delivery to ensure everything was scheduled correctly and they didn’t have the order. (Lost the order after I already paid) but then they corrected it and it was delivered on time.

Beautiful flowers and professional staff who were very friendly and very helpful with my request. I would definitely use them again in the future too. I was very pleased with the result and so was the person who received them.

I ordered flowers for my girlfriend to be sent to her office on Valentine's Day. Prior to making the order online, I noticed the description did not show what the transit packaging looked like, if any. Instead, it showed the beautiful bouquet positioned in the vase. Before clicking on "make purchase", I called customer service to verify it was not going to be delivered in a closed box. After all, this was meant to be a positive surprise as she picked them up at the front desk of her office.

1-800-Flowers went above and beyond for my mom one year when the flowers I had ordered weren't available for Mother's Day. The arrangement they sent was worth at least twice what I had paid and they made sure she got it ON mother's day, we were both incredibly impressed.

Great price and fast delivery. I was very satisfied with the floral arrangement too. They were very pretty colors. I also loved that they had a large variety of flower arrangements to choose from. Loved the experience.

I was very satisfied with 1-800-Flowers.com. The only issue I had was being rushed when placing my order. The flowers were perfect and the arrangement was outstanding! The flowers were delivered on time also and they were exactly what I ordered. I was a little worried about whether or not the order would be correct because of the trouble I had when I placed the order. In the end, I was extremely satisfied with the choices I made and 1-800-Flowers.com!

Not delivered on time after repeatedly giving different dates. The flowers were three days late being delivered and was still charged a crazy amount of money to do it. Definitely would not buy from them again.

Purchased a bouquet of flowers for my wife. They were unable to deliver these, not only on the date promised, but ever. I called to request a refund, which they eventually agreed to. No refund was ever given. I'm guessing most people would not be happy with such an experience.