1-800-Flowers.com Reviews

On Wednesday, I paid $180 for one dozen Magnificent Flowers, which is pretty expensive. An hour after I placed my order, the website stated that 2 dozen flowers were $160, a price much less than what I paid for one dozen with a double product increase. My delivery date was set for Saturday. 1800 Flowers representative said "Sorry, the order was placed and they are already preparing it for Saturday delivery (3 days from now) so I can't change the order or give you a price adjustment." I was basically charged double for the order with no resolution.

Just annoyed that I had paid extra to have a sympathy fruit basket reach in 2 days, and instead reached in 3. I need to get my money back. It is not fair how greedy these people are and how horrible their service is. I will never order from 1 800 Flowers again

For the second time, I order flowers and the local florist doesn't have what I ordered, so they make a substitution.. flowers will be delivered 3 days later instead of on the day I placed the order.. Very bad customer service, so remind me not to use this company again.. twice a failure.

I ordered a cremation wreath for my father-in-law's memorial service from 1-800-Flowers that was to be delivered by noon as the service was at 1. The wreath did not get there until 12:50. I called to complain and they said they would refund my shipping cost because the florist said it was on time. Have a nice day. I suggested they call the funeral home to verify the timing of delivery, I again told the florist said they were on time. Of course the florist is going to say that ask the funeral home I said. I am sitting her grieving the loss a loved one and arguing with this flower company who did not go by it guarantee of delivery and being told to have a nice day. I find it unacceptable to not honor your guarantee of delivery. Smile guarantee or we will make it right that is a joke!

I placed an order for a 70th birthday flower arrangement to be delivered for the family reunion and birthday celebration. They failed to make the arrangement or deliver it. The following day, when I called to enquire as to what went wrong, the customer service rep merely stated “Better late than never!” I advised that was not a correct response and hopefully that was not their stance with a wedding or funeral arrangement. She stated they would refund my monies within 1 weeks time. Now, 2 weeks later they are advising it will take 30-45days to issue a credit for the order.

I ordered flowers for a friend on Friday for a Saturday delivery. They never arrived although I got an email saying they had been delivered. On Sat. I called 1-800-Flowers and they made a new order assuring me the flowers would arrive that day. They did not deliver. I called again on Sunday and was assured they would be there on Sunday. They did not arrive. I am very disappointed with the lack of professionalism and the false promises.

I ordered my grandmother a bouquet with a balloon and card totaling over $120 for Mother’s Day. After tracking the order on Mother’s Day (on 5/9/2021) and realizing that it would not be delivered on Mother’s Day as promised, I called customer service to request status of the order. They informed me that they were having trouble getting in contact with the florist and couldn’t provide me with further details. So I asked to cancel the order since it wasn’t prepared or out for delivery yet.

I ordered a fruit bouquet for my Aunt's 80th birthday. I requested to have it delivered the day before her birthday. I was then told by my aunt that she never got them, so I called 1-800-Flowers and was told they would try to deliver them the following week. Well they never did deliver to my aunt. I was not happy about this so I cancelled my order.

Flowers that I ordered look nothing like the flowers I received. This seems to be a reoccurring problem according to these reviews I’ve been reading. I don’t understand why this can’t be corrected. This is happened to me on three separate occasions. I do not use One 800 Flowers anymore. The recent purchase was made by my husband who is out of town and wanted to deliver me flowers and of course there was the same issue that happened in the past along with the balloons that were ordered with my flowers that I did not receive. Why is it I have to do their job? Why is it I always have to complain? I’m not that person but when you’re paying this amount of money you should get exactly what you’re paying for.

I had a special friend have a life altering decision and hospitalization. I went to 1800 flowers and place an order. It was extremely hard to navigate the website. My cart said I had 1 Item and when done it ordered 2 flowers and I elected the free shipping and it was not free. I also had a coupon for 20% off and it was not honored. I called the company after seeing the issue and they would not fix the issue until I let them know that I was leaving a review about the dissatisfaction of their service. After reading many reviews I am now concerned that I will not get what I ordered nor on the delivery time as expected.

Ever since the Covid lockdown and our attempts to maintain a social system of at least recognizing special events, achievements, etc. many of us have turned to flower delivery. These people 1800Flowers repeatedly send much lower level gifts, flowers, etc. than what we order and pay for. With no accountability. I refuse to buy anything from them ever again. I suggest you think about it too.

I ordered flowers for my step son's mother for her birthday. He was very excited that he could send something nice to her. He waited all day at the door expecting his flowers to arrive for her that never came. After reading other reviews when I got concerned as the day went by, I found I should of never used this company to begin with! Buyer beware!!! I have a 10 year old in tears. I will NEVER do business with an online floral company again. We will go to the local florist. Which is what we should of done to start with. I am $85.00 out and a little boy with a crushed heart.

I originally placed my order for a bouquet of flowers to be sent to my mother's house the Saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his American flag urn. I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not.

An arrangement of flowers was ordered for my Mother for her birthday from this company. There was a beautiful arrangement called Coral Breeze which was placed and the New Hyde Park store fulfilled the order. I will upload photos of what was offered and received. The flowers were left on the front step for approximately 1 hour in the full sun. Upon opening them, not only did the barely resembled what was ordered, several of the flowers were missing petals or broken off.

I ordered a small bouquet of flowers on June 6, 2021 and was confirmed by the company to be delivered on June 11, 2021. It is an international delivery for Germany. For a sick person. On June 11, 2021 they sent an email that the order was being prepared by a local florist. I realized that the status of the order on their website has not changed and it was already nearing their delivery deadline which was 8PM (Germany Time). I brought up a chat with a live agent and they apologized profusely and said that they will contact their supplier in Germany for a re-delivery. The agent gave me a re-delivery date of June 12, 2021 by 8PM.

I ordered yellow roses. Yellow roses represent friendship. I also paid extra for a “elegant” bouquet so that it would have baby breath in it to look nicer. Finally, I ordered a teddy bear. Flowers die and I wanted the recipient to have a keepsake. They were going to my stepdaughter for her graduation that I could not be at. She was sent red roses, as if she was a lover. The roses had ugly huge green leaves and some purple stuff that looked like baby breath. She also didn’t receive the teddy bear. She received generic chocolates literally from Walmart. Not to mention, she is allergic to chocolates.

Went onto 1800Flowers.com site to order... AZALEA BONSAI LARGE W/ WINDCHIME. Product Number: 18201LW for Mother's Day. Looked very nice on their website. Ordered the large thinking it would be large and nice. My mom sent me a photo of what she got and I was furious. OMG. Awful. I reached out to this company to send a suitable replacement. No response. Stay away from this company. If this wasn't fraud, I don't know what is.

Ordered an expensive arrangement for a family member. The name, street address, city and state were correct. I provided my phone # as well as that of the recipient. I order online at 8am and asked that they be delivered the same day. That evening @ 8 pm I received a call trying to verify the address and I was told that the flowers would be delivered the next day. After hanging up, I realized that the zip code was wrong. I called customer service and gave them the correct zip and was given a confirmation #. The next afternoon I called to check the order status and I was told the florist had cancelled the order. Never did I receive a call or email letting me know! A 2 second google would have given them the correct zip or they could have called and checked with me. I had better not be charged and I am furious about the delay. Always order through a trusted local florist!

I was out of USA and could not come back due to Covid lock down created by idiots in charge but thanks to 800flowers my custom to present flowers to my wife on our anniversary day was done on time with all requests I had.

Every time my gifts through 1-800Flowers has been ideal. I love checking the status so I know exactly when they arrive! They are always fresh and look great! I will continue to be a customer as long as the quality & service are present!

I went in and told the associate the occasion and to help me put something together and he was right on it. It came out to be more beautiful than I would ever thought. I tell everyone about the shop.

Always had great service no matter where and their flowers are beautiful no matter what you order had everyone was happy with the flowers I sent. It was easy to order. Have a great selection of flowers to order.

Ordered flowers as gift, paid additional for expedited delivery. Received confirmation of delivery, except recipient never received them. Contacted 1-800-flowers, they apologized, and resent the wrong order. Horrendous!

They don't deliver on time. They sent delivery notice without delivering the flowers! They can't track their orders until after 8pm local. NO ONE IN THE US! They sent flowers to the recipient to apologize that didn't arrive until after 5 on Friday, so they sit at FedEX. Uncaring, incompetent, poor service! They just keep reading scripts that don't answer your questions. TOTALLY FRUSTRATING!

I ordered flowers for a friend to celebrate his 50th birthday, but like always, I was a bit late in getting things done. My order was processed quickly and the florist who filled the order contacted me to ask when the recipient's birthday was. I told her that it was today, thinking that the flowers would most likely not arrive that day before he left his home for the day (celebratory birthday party). I was delighted when my friend sent me a picture of the flowers an hour later! The florist went the extra mile to get them ready and delivered so that my friend would have them to show off at his party.

I ordered two lovely springtime baskets to cheer up my 95 year mom and a dear friend who was under the weather. Both called me to delightedly tell me about the arrangements and how beautiful they were. Kudos to 1-800-Flowers!

Every time I have used this service they have provided exception value for the money. Their offerings far exceed any other flower service I have looked into. I would recommend them highly! I like the fact that they offer options in varying price ranges for the desired gift.

I live in Tennessee. I was attending a Celebration of Life in Lake Havasu City, AZ when I received flowers for Mother’s Day from my son. The flowers were black and slimy. I called 1-800-flowers.com to report. Flowers were replaced and delivered to my home in Mason, TN. They are absolutely fresh and beautiful! Thank You!

1-800-FLOWERS totally messed up my order. I had to reschedule it three times. My customer got the flowers a week later than expected. The sad part is I had to repeatedly tell my customer the flowers were on the way.

I had to call your helpline three times after the first representative hung up on me while I was on hold and the second one said they applied my promo code but never did. The third person was very helpful.

These guys really deliver! The bouquet was exactly as described. The delivery person was punctual. My husband has forgiven me for forgetting his birthday and my marriage is saved! Thank you 1-800-flowers.

Used this service many times and they always go above and beyond all expectations! Would highly recommend! They have never disappointed me or the recipient to which I have sent!!! I use this service for special occasions, funerals, birthdays, and any other celebratory events!

When ordering, I was able to call the phone number and they walked me through the perfect choice for my brothers wedding flowers. I did not have a clue what to order. My grandpa could not have done this on his own.

Was ordering flowers for my mother 2 years ago for Mother's Day and ended up learning that they had a discount available. Upon getting my order together and selecting the arrangement I wanted for my mother - I set up the payment. The arrangement I got was a flower and fruit combination that was to be delivered early (Thursday prior to Mother's Day) and to make a long story short... it ended up getting there on Tuesday of the next week and the fruit was rotting and flowers were drooping. Furthermore, I ended up trying to find out what happened and they 'said' they were sending another out with better quality fruit and fresh flowers but ended up getting the same thing. While I understand Mother's Day is a busy time for these services, I was highly disturbed at the lack of concern, horrible quality levels, and late deliveries with 2 different orders...

Good variety of flowers and accompanying gifts. Chocolates AND flowers for Mothers day. Professional. Average price but a free delivery service helps. Never had an issue. Auto generated messages are a nice touch and are not required.

I find 1-800 Flowers to consistently have a great selection of flowers, however, the quality is hit or miss at best. What keeps me coming back to them is the combination of selection, pricing and they are very gracious offering a second delivery with unsatisfactory flowers.

Ordered a fairly expensive bouquet of 2 dozens roses for my wife for Mother's Day. Merchant got the delivery date wrong by a week. I called and they couldn't deliver when expected, but said they would deliver on Monday, or at the latest Tues. I accepted. Today is Tues. and the order arrived. Not even close to the right product: it's approx. 5 assorted flowers (carnations, etc.) with a lot of green filler. Not in good shape. I called and was told that they canceled my order for "insufficient merchandise." In other words, they didn't have the 2 dozen assorted roses so they changed it to a much cheaper order. I asked for a full refund and was told "I am unable to give you a full refund because you received A product." I asked to speak to a manager and was placed on hold for over 10 minutes. I hung up and filed a credit card dispute. Completely disreputable. Beware.

I placed an order for flowers to be delivered for a birthday five days in advance. The order was not delivered but I received confirmation that it was delivered. What an embarrassment... 1800 Flowers told me to wait till 8 pm and it was not delivered and all flower shops already closed. Such a shame! Horrible!

They seem efficient, delivery is as they said, flowers were fresh, chocolates were awesome as a side gift. My mother was pleased with the friendly delivery person. I will use them again for sure. They also had a large selection with discount codes.

The deliveries are always late. The flowers only live and are pretty for a few days. The way the flowers are packaged does not always allow for them to all arrive intact. It has been difficult for me, or for the person sending me the flowers, to get in touch with customer service.

My wonderful expectant Daughter-in-Law and Son had 2 dozen roses sent to me for Mother's Day. This is the absolute worst internet flower shipment I have ever received, and I'm over 50 - so that's a lot I have received over the years. I opened the box immediately and as soon as I unwrapped each dozen ALL of the leaves spilled onto my counter and floor as well as a lot of the petals. On one rose the entire set of petals just dropped off leaving me with an empty stem. It took me over 20 minutes to clean up the mess left on my counter and floor. I practically filled an old gallon paint can with the debris from a 'fresh' bouquet within 1 hour of receipt.

When I ordered flowers for about $100 the Thursday before Mother's Day and paid additional to have them delivered the next day Friday, the 1800flowers.com website checked my zip code and confirmed okay. I proceeded and selected what I wanted and continued with my very busy day. Later that day, I received a call from 1800flowers.com customer service telling me they don't have what I ordered and can give something comparable. I asked what and when it would be delivered to which they informed me two days after Mother's day. How useless is that, then they agreed to cancel my order but during the call it was dropped and never called me back.

I ordered an arrangement I felt would have been a beautiful tribute in sympathy. We were unable to attend as it is an 18 hour trip one way. Our daughter sent a picture of what was sent and I was horrified and embarrassed. It didn't include the blue flowers and depicted in the advertised arrangement we ordered. Customer service apologized and are refunding my money, however it doesn't change what was delivered vs. advertised. I hope I can attach pictures.

DON'T USE THEM!!!! I ordered an absolutely beautifully arranged vase filled with flowers... No greenery showing.... just tons of flowers. The vase was beautiful with bare (no leaves and junk to get moldy) stems arranged beautifully in a swirled arrangement in clear water. What was delivered was what looked like a $20 bouquet purchased at Costco and shoved in a vase! This was NOT done by a florist. It sat in a FEDEX truck all day after being shipped half-way across the country. This didn't come from a local florist shop... nor did it have my note enclosed. I paid $100 for this junk, which was supposed to make my mother-in-law feel special on Mother's Day. I don't think so.

Five days before Mother's Day I placed an order for flowers. On the day before Mother's Day, 1800Flowers sent me an email stating that the order was delivered. It was not. I called on Mother's Day, and they assured me that it would be delivered. It was not. At 10pm on Mother's Day they sent an email stating that they had not even assigned my order to a local florist. This company is dishonest and evil. Avoid.

I ordered my mom a multi day (2 day) gift bundle that was suppose to be strawberries the first day and flowers the second day. I ordered this on 4/30 to be delivered on Friday 5/7 and Saturday 5/8 (prior to Mother's Day). The strawberries came on Friday 5/7 but no flowers on Sat 5/8. I called 1-800 Flowers on 5/8 and was told to call back in the morning as they would call the "shop" and confirm what happened, why my mom's flowers weren't delivered and when my mom could expect them the next day. They also refused to give me the # to the "shop" they were referring to.

Purchased flowers on 5/1/21 from 1800flowers for my mom to be sent to her on 5/8/21. It's 5/9/21 at 10 pm at night and they are still in transit! They tried to charge me $27.00 for shipping also that I saw on the total when during ordering the shopping cost was $14.99! I had that changed, but their help instruction just takes you back and forth back to the order page? What to do? Don't recommend anybody buy anything from this scam company!

My Husband try this place to send me flowers ???? and even he received a messages that my flowers was delivered was not true. Very bad customer service and I don’t even received the delivery and I will never used in my life. DONT USE THIS PLACE!!!! No refund back and no flowers.

I sent flowers to my mom for mother's day and they were all dead! My mother had to request fresh replacement flowers. My husband also sent flowers to his mom that were a day late as well as NOT the arrangement ordered and will not refund.

The bouquet was fresh and lovely, contrary to the last time I used 1-800-flowers. At a time when flower shops are not able to satisfy customers' needs, 1-800 flowers did a great job today. I would recommend them to others.

They have amazing and beautiful arrangements. They are definitely more unique than any of the other companies and the delivery service is superb. I always get everything I order right when it is expected.

With delivery fees over $90 always on my mind bouquet for Mother’s Day looked nothing like the photo on their website. Do yourself a favor and pick up flowers at a local florist or grocery store where you can see what you are actually getting at half the price and better quality. Disappointed with what my mom received for Mother’s Day.

I ordered flowers for my daughter for Mother's day. I ordered them to be delivered on May 8th. On May 9th I asked her if she got them. She did not. I called customer service and was told they were "replaced". I said I did not make a replacement order. They stated they did not have the flowers I ordered and they would be delivered on 5/12/21, I stated that that was unacceptable. I told them that for the delivery fee of $29.50 they should have been there on time or I should have been notified when they could not be. All the emails I received stated the delivery was on-time. They offered me a 10% discount. This is not the first time this has happened with this company and I will never use them again. I suggest that you do not use them either. They are terrible. One other thing, I was on the phone with customer service for over 45, min and they could not get me a supervisor to speak with. I had to cancel my order.

I placed my order. Did not get received. Called customer service and ended up on hold well over an hour. No one came back to phone. Just extremely bad service. Also you cannot understand the person from customer service. English is extremely bad!!!!

Be cautious ordering: placed an order a week before Mother’s Day- to be delivered on Saturday 5/8 - very quick to take money from account, as of review order still has not arrived- very disappointing- horrible service.

They can be expensive and are hit or miss with quality of arrangements. Now this was when I was living in Pa not De so not sure about the area I live in now but what I experienced when I lived in Pennsylvania.

They always deliver on time and let you know when the order is delivered. If they have questions about the order or need to make changes due to floral design, they contact you immediately. I found this to be helpful on my orders.

Flowers look nothing like the advertised pictures and they came borderline dead. Spent $145 on two orders and both were embarrassing. The flowers received look like the ones at Walmart for $10. Wish I could post pictures. Called customer service and after a hour on the phone I was told their system froze and someone would call me back within a hour, never happened.

Ordered flowers for Mother's day...Scheduled deliver on Wednesday. Ordered 2 of the same product..But they just dropped one off order...Said they tried to deliver but were unable (I have video doorbell....Nobody tried..So they lied). No delivery next day so I call on Friday to see what's up...First attempt I got hung up on...Second attempt the lady was understanding and helpful....Called the local florist and confirms they can deliver that day....4 hours later I get call from 1 800 Flowers saying they can't deliver....I would give them no stars if it was an option....Terrible service...Awful communication..Will never use again and will tell all friends and family to do the same

They never failed me yet, all the flowers setting and arrangements are beautiful and the price is right, used them in the past a lot, they are always on time, would definitely recommend to my family and friends.

Easy to order from and Usually have a large variety and selection of flowers. The company is Very professional and deliver on time. The flowers are fresh and vibrant. The usage of credit card purchasing is secure. I highly recommend them.

Terrible. I ordered a puppy bouquet for my mom, half the dog if that was put together by the "local florist." I wish I could send pictures because it was just horrible, a five year old could of done better. I am not even looking for free or a voucher of sorts, I am looking to simply provide my mom a bouquet of beautiful flowers because I am thinking of her. I spoke to two customer service reps BOTH from India, not clear how they can help me. They both didn't help me, on hold constantly and being that I am in customer service being on hold for more than 10 mins or more is not the ideal situation to be in. I will NEVER use 1-800-Flowers again. Very poor quality with customer service and they did not fulfill simply providing my mother flowers prior/on Mother's Day.

The arrangement was absolutely stunning! The delivery was quick and very accurate. Far above my expectation for the price. The ordering process was easy and the pictures of the products are very accurate. Would most definitely recommend and will definitely use again in the future.

I have used this service on many occasions and am never disappointed. Easy-to-use online process, great prices, and their yearly free-delivery offer is worth it! There are not only flowers offered, but plants, gifts of all kinds and special packages.

This didn't even come close to what I ordered. Very sloppy work. So sad my mom didn't know what it was supposed to be and was shocked how much money I spent. Never again will I order from them and I've been so pleased in the past.

Sent my sister flowers after her surgery and it looked like some drunk pulled a bundle of flowers and shoved them in the nearest vase. They didn't look like the picture, the vase wasn't correct and it was not the large, double bouquet I paid extra for. Called and they said it would be replaced by a local florist. Another bundle of mess was shipped to CA from NJ. Just gave up. Don't count on the pictures or the price you pay to be what you ask for. Next time I'll call a local florist.

I paid to have flowers delivered by 10am for a work event. They were delivered at 4:20p. Our office closes at 4:30p. I called a couple times to find out where the delivery was. They said the florist didn't guarantee the time. I advised that I paid extra for the flowers. They just apologized and said the time wasn't guaranteed. I advised them they should state that when someone pays extra money for a morning delivery. I had a similar issue in the past. I will not use them again. I will also recommend my friends and family not use them.

Even if the desired arrangement may contain substitutions at the florist completing the order, I have never been disappointed. Delivery has always been as promised, and has never failed to delight! Even during Holidays. Flowers are fresh, colorful and amazing. I have been able to order last minute, and have never had an issue.

I had flowers delivered to me by my daughters family and when they were delivered the vase was shattered. I called them, emailed them and I got no response from them. I was very disappointed with 1800flowers.

It was great, I was able to send fresh products to my family in New Mexico and know that I got premium flowers and professional service. The prices were competitive and listed many things on sale!

The choice is vast. The pricing is very affordable. The quality is awesome, never had any issues. I can customize the order any which way I like. Customer service is patient and accommodating. I always deal with them when needed.

I ordered flowers for a funeral. I received the email notification that they were delivered. Never thought to verify this. The next day, (the day of the funeral) my family member that attended the funeral said the flowers were not there. I called 1800Flowers and got the run around that they were delivered. When I pushed them harder, they reached out to the local flower company who never answered their phone. Turns out, I was charged the full amount for NO delivery of flowers. The funeral is well over now and still no flowers. I called 1800flowers back and they asked if the flowers could be delivered to my home. NO was my answer and insisted on a full refund! They need to be like Amazon and provide a picture when delivered so there is proof to the buyer. I will NEVER order flowers from 1800flowers again!

Ordered flowers and candy 4/12/21. Flowers came, were nice. Candy never came. Was told after long conversation, candy will be out in two days. Candy never came. Called again. Long annoying conversation, was hung up on. Called again, long annoying conversation, put on hold four times. They couldn't reach the florist to get candy delivered, so I said, "Give me my money back." Again on hold. Was told to would take 1-2 billing cycles to get my money. That's 30 to 60 days to refund $19.99. I will never, ever use them again. Their services has gotten terrible.

Do not use 1-800-Flowers. I paid a good amount of money to have my flowers delivered the next day. No delivery. When I called for a refund at 10 PM they had the gall to tell me that the flowers were on their way and they refused a refund. I asked to speak with a supervisor and they said one would call me back. No call. There is no way there would be a delivery at that hour and if there is, that is NOT a flower delivery. Avoid this company!

I ordered flowers for my mother for her birthday on the 16th of April. Same day delivery. I called and was rest assured that they would arrive on the same day. Got a phone call from my mother on the 17th.. No, flowers.. I called 1-800 Flowers and talk to their customer service department who apologized up and down for the delay was given a $20 pass for the inconvenience and was rest assured that my flowers would be delivered on Monday the 19th. Luckily I have the FedEx app on my phone and was surprised to hear from FedEx that my flowers are coming from New Jersey! And won't be delivered until Wednesday the 21st.

I ordered flowers for my mom's funeral service on 4/6 for a 4/17 delivery by 10:30 am, I called four times since the order was placed because I got charged immediately but never got a confirmation of the order. I was assured the order was placed and flowers would be there. They never showed up, it was supposed to be a big white wreath with the mom sash and nothing. I got charged almost $300 and they never delivered a single flower. This was so important and cannot be replaced, they blew it. I will never use them again.

I ordered flowers from this company twice in the same month (April 2021). The first bouquet was arranged very sloppily and without any care whatsoever! I was actually embarrassed after seeing the picture. (Roses & Cala Lily) The 2nd order was the large size Spring Blossoms which was for a bereavement. The company was unable to fulfill their own arrangement and could not offer anything close to that same arrangement as a substitute. I was refunded the amount paid for the arrangement a week later. My request to speak with a manager was never granted. I've had much better service using From You Flowers and Teleflora. I will never again use 1-800 Flowers due to their poor customer service as well as their disappointing floral arrangements.

I placed my order for a dozen roses deluxe long stem. They were delivered to the wrong address and then they were delivered a day late but we ended up with were a mixed red and white bouquet of wilted roses. They charged me $145. They are criminals who work out of basements. Stay away from these people. They're the worst of immigrants from other countries invading or our America..

I finally spoke to a woman in their management team. I was told that 1-800-flowers sees Easter as just another day so delivering after Easter is recommended. Their company does not promote any religion or recognize any religion. How disgusting that they use religious Holy days to sell their products but never show the respect nor reverence to the Holy day and their religious customers. I think this company is worse than I originally imagined. Easter, Passover, Chanukah, Christmas mean nothing to these greedy people except as a scam to get more business. Avoid this company. They took my order and charged my card. Never delivered the flowers. Refused to issue a full refund even after their re-order did not get delivered. Finally got them to issue a full refund but they would not tell me how much. I have to contact my card company to find out.

I ordered an arrangement to be delivered the day before Easter and they sent me an e-mail claiming they had attempted to deliver but NEVER went there as people were home the day before and day of and were actually waiting for the delivery.

I ordered a sympathy bouquet for my mother’s memorial and paid for the largest size, $129.99. After delivery fees and taxes the total was $159.00. The problem is that the bouquet I received is smaller and less full than the advertised photo claimed it would be. I have pictures for proof.

I ordered flowers for my daughter’s 25th birthday. I wanted 25 roses sent to her. Since it was not a standard dozen or 2 dozen I called to place the order. All seemed well. Since then I have talked to countless reps who can not get the info correct. They don’t put the apartment number. They don’t have the zip code correct or even the city. They are sending 24 not 25. I placed the order with “Neen”. I have chatted online with Ashley, Adam, Eliza, Ariana, Eric, Belle, and I can’t remember the rest, but about 12. I talked on the phone to Jen and someone else from customers service. I think these names are made up, but don’t really care. I just want the flowers delivered and to be done with them. Never ever again.

I ordered a cactus/succulent assortment for my daughter's bd. It arrived badly damaged. They replaced it 15 days later with LILIES. I specifically wanted a plant that could be nurtured. If I wanted FLOWERS, I would have ordered flowers. They said they would replace it again. The only thing they did right was get it there on time.

On Friday 3/19 I paid for a flower arrangement to be sent Saturday 3/20 to a friend in the hospital who had a baby. On Saturday night, 3/20 at 9pm I noticed it not delivered. I called their customer service and spoke to a rep who said local florists are rejecting orders to hospitals due to COVID. She offered to have it sent Monday 3/22 to my friend's home address since the local florist was closed Sundays. Monday 3/22 comes and it's 9pm and again, order not delivered. I call customer service a 2nd time and am apologized to and informed that the 1st rep never updated the order to the residential address I gave.

Never again.. I ordered my mother’s flowers and Balloons and with express service..

I ordered a flower arrangement for my mom's 80th, she did not get any flowers. She received a bucket without buds, just grass. If you can't fulfill the order, cancel it, dont send grass. They offered to replace with a lower cost product, and when I refused they offered a 50% refund. I had to ask for a manager and set on hold to get a full refund and my mom got 0 flowers for her birthday.

I ordered two (2) large bouquets of flowers a week before I needed them. 1) They got delivered a week early. 2) They looked like garbage compared to the picture. 3) They told me the day before they needed to be delivered that they could not/would not fulfill the order, they said the local florist was overbooked. 4) Customer service is a joke, straight up asked them if they want my business and she said "no". I will NEVER do business with them and WOULD NOT recommend to anyone!

I had to come in here and give my review. I've been using this website lately for sympathy, get wells and just because. The recipients have been over the moon excited to get such lovely flowers and they all sent me pics. I had credit to use so I sent myself some for International Women's Day and omg how beautiful!! I wish there was a spot that I could upload a picture.

Flowers ordered and paid extra for 2/27 delivery. Substitution needed. Fine, until I saw what they chose. Requested different flowers to be delivered 3/1. Told no. Delivery is 3/2. 3/2, no Delivery. Request cancelation AND refund. No cancelation, only partial refund they say. Ordered from somewhere else and they were delivered within 3 hours. So, I have paid for two different deliveries and only satisfied with one. Never ever will I order from 1-800flowers again. Order was delivered today. Not even close to what I ordered. Tie-dyed roses are the ugliest things I have ever seen.

I ordered flowers for next day delivery, flowers should have been delivered 2/26, tried contacting automate service only to find out I was scheduled for 3/5, I requested to cancel and was told they couldn’t then find my order to call customer service. I called customer service and am told after verifying all information that their system is down. I contact today again 3/2 to cancel and was told after multiple excuses that I will have to wait 1-2 billing cycles (30-60 days) to get my refund!!!!

I ordered flowers for my 83 year old mother. I don't know how many birthdays she has left. 1 800 Flowers, messed up totally and completely. They sent me an email confirming delivery that never happened...

On February 3, I made an order for a delivery of flowers to my husband at his place of employment for February 12, in time for Valentine’s Day. I figured if I ordered this early it would get there in time. Boy was I mistaken! The flowers were delivered all right, but not to him! Apparently the delivery driver left them out in the snow between the three warehouses that surround his place of employment! When I called to complain they said they would re-deliver the flowers immediately the next day, and they did, The same way they did the day before!

My friend lost a baby and I decided to send her some flowers to show my sympathy for her loss. I decided to order from 1-800-Flowers in January. The flowers were never delivered and the company refuses to give me a refund of my $93. I have reached out multiple times and it’s as if they train their associates to just SELL and don’t listen. I have asked for a refund multiple times and they keep telling me that it was processed. It has been a month and no correspondence or refund. This is really unacceptable and unfair to both me and my friend. I would never recommend this company to my worst enemy and I wish I could give 0 stars. I never leave bad reviews but this one really took the cake.

Ordered flowers on 2/11 to be delivered on the 12th. Were to be delivered at work for my girlfriend for an early Valentine’s Day surprise. When they did not arrive on the 12th I contacted the company and set up a redelivery. They did not arrive a second time.... or a third time. They finally arrived a week later on the 19th... dead. So far I have been offered a partial refund and a 20$ Gift which I would never consider using as I will never use this company again. They did a horrible job of keeps me updated and I have been “disconnected” several time by their so called customer service text service. Absolutely horrendous service. This whole experience was pathetic!

My homeboy bought me a friendly gift from this company that never came on 2 accounts. First, they delivered to the wrong address and second time nothing ever came. He waited on hold for half an hour to get through to someone and then only refunded half his total. This company is not professional or reliable. 1800 Flowers needs to get their head in the game!!!

My experience sucked! No choice to select a delivery window. Nothing at all. It's up to them and the local subcontractor as to if and when deliver is made. I expected delivery by 2pm but did not arrive until 6pm...after we had already left for dinner reservations, etc. I will NEVER, EVER order from these again. Yes, I used a fake name and email because I'm a high-profile executive. Stick to ordering from and supporting local small business.

I am completely appalled at the customer service at 1800FLOWERS. I ordered flowers for my aunt last Thursday for her birthday on Monday. As of right now, they still have NOT been delivered nor will they be delivered today. Maybe tomorrow they said. YOU HAVE GOTTT TO BE KIDDING ME!!!. They apologized, I said..."I have a GUARANTEE for you. I WILL NEVERRR EVERRR ORDER from your company again." He said, "I really wish you would reconsider." YOU'VE GOT TO BE KIDDING ME. This is the 2nd order in a row you screwed up & you want me to reconsider....Nawww...I'm good. So...moral of the story...If you want your flowers on time...DO NOT ORDER THROUGH 1800Flowers!!!!

My order was supposed to be delivered on 2/18 to FL. When I checked the tracking on 2/18, it said it was in transit from San Diego (what?!). I contacted customer service on 2/18 who said it would be delivered that day. Guess what? It wasn't. So I contacted customer service on 2/19 and they said my issue had already been resolved. Do you think that taking my money but not delivering the product means "resolved"??

I placed an order for Valentine's Day and the product that was delivered was smaller than pictured on their website. In fact, I specifically ordered the large size and what was delivered was clearly the smaller version. Simply put, the order I received was not as depicted. When I called the company to report the situation, I was told I would receive a replacement product the very next day. When that didn't arrive, I called again only to find that the reorder had never been placed. By the time I received the reorder, it was well after Valentine's Day and still was not at all as pictured. It was very difficult to reach representatives, the info received was inaccurate. And in the end, after repeated calls and online chats, the matter was not resolved to my satisfaction.

Order was delivered 2 days after the promised date. When delivery was finally made flowers were frozen and not usable. Made a sell to customer service to no satisfaction. Very disappointed considering that they advertise same day delivery.

My flowers arrived on Valentine’s Day and were dead within 2 days. Such a waste of money! Don’t buy from this place.... overpriced and poor quality. Support a local business instead. When the flowers arrived, 2 roses were broke off and even putting them in water immediately and by the window for sun, they still looked terrible after 2 days.

Boyfriend bought chocolate covered strawberries for Valentine's with guaranteed delivery on 2/14.. Never received... Call next day. They guaranteed delivery on 2/15 with lots of excuses... Never received... Call to have order cancelled and was given run around... No money refunded.. No strawberries still on 2/16.. Had to call bank to dispute charges.. DO NOT ORDER FROM THIS COMPANY!!!

Ordered flowers on Feb 1, 2021 for delivery on Feb 3, 2021, it’s now Feb 16 and the flowers have not been delivered, ridiculous and then customer service hung up on me when I argued my point. I WILL NEVER USE THEM AGAIN.

I used 1-800-Flowers.com and it has been a nightmare experience. I ordered flowers for my anniversary to be delivered the day before (to be safe...so I thought). The order was two days late and they stated the reason was due to the inclement weather. It was overcast with periods of light drizzle/light rain. My anniversary gift was a bust and I looked like a jerk. I got someone on the phone and they apologized and said they would waive the delivery fee and give me a $20 credit with a future order (neither of which I have yet to see)...not that I would use their company ever again in the first place.

First, if you are buying two products for two different people in one household, there is no way to have two separate notes for each product. Second, the flowers were not delivered. I sent $165 on two items from this company. Customer support was of no help at all.

This was a terrible experience. I’ll keep it short and sweet. I ordered flowers to be delivered on 2/13 a day before Valentine’s Day for my GF. The flowers were lost in transit by Fedex and would be late. I asked 1800 Flowers to help me with this. They instead refunded my order and didn’t place a new one. Although I received an email stating they did with a new order number. When I talked to customer service to ask if my new delivery would be here on Monday the 15th(as stated in the email they sent to me) they simply answered ‘No’.

On 2/9/2021 I ordered flowers from 1-800-Flowers.com for my friend for Valentine's Day. I paid for flowers and shipping in full. The order was guaranteed to be delivered before 8 pm on 2/13/2021. I received a confirmation number that day via email. And on 2/12/2021 I received an email to inform me that the order had been shipped. And around noon on the 13th I got an e-mail showing flowers were in route. I had planned a dinner party for us and another couple on the evening of 2/13/2021 and the flowers was also to be the centerpiece for the table. During dinner and the rest of the evening my friend and guests kept asking when are the flowers going to arrive and so was I. This was very embarrassing to me.

I ordered for my dad bc he’s disabled and can’t go out to buy for my mom. I paid extra to have expedited by February 13th. It was a no show, I called... It was in transit 7 states away. Here comes February 14th. No show again. I called. They promised it would arrive by end of day.... Here I am almost midnight and still nothing! I called again. They said it’s lost!!!! I’m beyond furious! And what’s worse is they won’t refund me bc it’s lost! Don’t use this crappy company.

Worst ever service. They literally ruined my Valentine’s Day surprise I planned. 02/14/2021 had a bad weather starting 6 pm in TN, if so, delivery should be far earlier, I hate 1800Flowers.com and never gonna order from them. They should be able to provide a good tracking system to track your order. They Give false promises that your order will be delivered on time. Be aware and do it make Surprise plans trusting them.

Background: I am in bed, isolated at home, struggling with Covid, with my lovely wife caring for me. Days run together. February 13 in the AM I go to 1-800-Flowers to see if I have time to have something delivered. OPPORTUNITY #1: The site could have clearly stated that delivery by the 14th was not possible. Instead, I received notice that they may deliver on the 13th actually! My credit card was Authorized for the amount at the exact time of order. I received confirmation via email.

I’ll never use 1-800-FLOWERS again. It’s Valentine’s Day and my mom didn’t get her flowers. I paid $50.00 to be sure she had a super day and 1-800-FLOWERS couldn’t even find my order. I spent fifteen minutes on the phone explaining my situation and they couldn’t find anything.

For Valentine’s Day I bought my mother a vase full of what was supposed to beautiful colorful tulips. Instead she come home to find wilted Tulips sitting on her porch in the cold. She called to tell me thank you but also told me the condition of the Tulips. I was so unhappy with this service. What happened to making sure the flowers were received by their recipient? These are delicate flowers Not a delivery box. You leave them on the porch in the freezing cold. I get it’s coronavirus but they should have placed the flowers, knocked on the door, went back to the car to see if they were received and if not, come back out to retrieve the flowers. Not using this service anymore. I will try a local florist next time.

Order 2-dozen roses for Valentine's Day to be delivered on 2/13. They never arrived. After an hour on chat with the company they realized the delivery was not delivered on their end. They offered to resend but did not have the exact product, instead provided an assortment of flowers and not roses and a $20 coupon for the next order. Recommend to work through your local floral shop versus this company. Disappointed.

Placed an order for Valentine's Day. Had my first name as receipt, change same day to my wife's name. Status of order only ever said confirmed. Received confirmation of order. Flowers never arrived. Called and they told me order was out for delivery by 10pm! Flowers never arrived. When called customer assistance, I felt I was talking to someone at their home. I was kept being put on hold, for long periods of time. They told me my order was cancelled and said the reason was because i changed the first name of person receiving order. I never heard of such a thing. She then tried to find out when I could still get order - another 10 minutes. Did not have an answer. I tried cancelling order, since they cancelled it to local florist, but they refused. I will never do business with this company again. I went through my credit card company for a refund. DO NOT BUY from them - VERY Unprofessional!

I made an order a day before delivery. During the holidays, you have accumulated an unreasonable amount of orders. Knowing that you will not be able to fulfill all orders. But you have already received my money. And you don't care about my disappointment! You let me down! The birthday girl was left without a gift. You trampled our senses. And now you write to me that you will deliver flowers in 2 days! I will never deal with your company again. And I will tell all my friends and relatives that they cannot deal with you! I'm shocked!

On two separate occasions 1-800 Flowers did not deliver as promised. They are wholly unreliable. They outsource customer service issues to foreign countries. STAY FAR AWAY from this company. On the latest gaff, my flowers were to be delivered 2/13/2021 in advance of Valentine's. I ordered them a week ago. On 2/13 early in the morning, I get notification that my order is in transit. No flowers ever arrived.

First of all, I ordered. 18 red roses with a vase for my wife for Valentine's Day on February 2, 2021, and they were suppose to have been delivered to my wife at work on February 12, 2021. They called me yesterday on the day that they were suppose to be delivered and told me that they would not be there until Monday February 15th. Anyways, they ended up arriving on February 13th which is still late. We got them out of the box when she got home tonight, and those were some sad looking roses. The stems were so short, by the time you placed them in the vase that not one of them had a leaf left on the stem. They look like crap, and I will never waste my money buying roses or any other flower from them ever again. I need to just find me a good mom and pop florist instead of using these big corporations.

Ordered flowers for my mom’s bday. Received a delivered email. Called mom all happy and she never got them. Tried to cancel my next order and no one responded. The lady Trixie in their chat service closed my chat because I did not type the order number instead I sent a screenshot. Now no one will respond on the chat so I then called internationally and the guys said I would get a refund that they were out of the flowers. No refund, no flowers, horrible customer service. Very very disappointed. Never got the cancelation email or even a response.

I just received an expensive bouquet of roses that are damaged, wilted, droopy and nearly dead. I doubt very much that any of these flowers will open up. Usually I throw flowers away when they look like this because they are very old. The company says it guarantees its products but when I went online it insisted I talk to a live agent and that was a 26 min wait. Not how I want to spend my day.

The flowers and vase were lovely but the delivery service did not ring doorbell or call on the phone. The flowers were left in a box on the porch during the night in February winter and were ruined. Upon learning this, I contacted 1-800-flowers.com Customer Service, where the person said could not replace the same bouquet, but suggested another. She did not give me any options but one. And I would have to wait 4 days for the delivery. I said this was not acceptable, 2 days past Valentine's Day. She could/would not do anything else. So I finally accepted a substitute bouquet delivery in 4 days, with 50% off my original bill and a "Savings Pass". I will not use or recommend this company in the future.

Freaking horrible and the customer service sucks too! Had ordered flowers last month that should be delivered today and they gave me the runaround. Do not buy from them. Go elsewhere. I want to say Proflowers isn't shabby!!!

Ordered on 2/5 to be delivered on 2/10... It's the day's end on 2/11 still no delivery. This order was to be delivered in Indianapolis. How can a publicly traded company be so bad at performing its service when all it does it deliver products? I honestly don't even care if I lose money, I plan to short this company out of spite. I could have sent flowers via USPS better than this joke of a company. Your stock is down a percent 3 days before your biggest sales season, damn maybe I'm the fool in all this. I will not be recommending 1800 Flowers to anyone I care for--only enemies. Remuneration was made for services that were yet to be rendered--and probably will never be rendered. This is called by some as fraud. When asked for a refund, the company shrugged and said out of my hands. Unbelievable and unacceptable.

Ordered Valentines Flowers for my wife. They didn't get delivered. Not only that, I live in Las Vegas and they were shipping them from LA? You don't have a single partner in Las Vegas that can deliver tulips? Moreover after I spoke to FedEx for a half our and they explained that they never left LA and wouldn't be delivered, I called 1800flowers to let them know and they said they would be delivered by 8. No the carrier said they are still in LA so that's not true. They said they wouldn't help me until after 8. I asked for a manager and they said one would call me back. No one ever did so I had to call them again and wait on hold for 20 minutes to cancel my order. This is now the 2nd time in 2 tries that they have not delivered what I ordered. I will never use them again.

I was ordering flowers. I put in all my information including the delivery address and the website indicated the delivery fee would be $2.99. When I checked out, the deliver fee was $17.98. When I spoke to customer service, I was told that delivery fees "might" changed based on the location of the nearest shop. Before checkout, the site had asked me for the delivery address. I will never use them again.

I would leave 0 stars on my latest experience if possible. First thing in the morning I ordered a midsized arrangement for same day delivery. With shipping costs and fees the total was ~ $75.00UDS. Almost 5 hours later I received an email saying they couldn't deliver but "However, we can still send something similar via FedEx and on top of that a $20 savings pass." This was well past the time I could have found an alternative for same day delivery.

My mom’s birthday was coming up so I purchased her a gift basket to be delivered due to me living out of state. After my first fail with 1800 flowers (my grandmother was diagnosed with stage 4 cancer and was in the hospital the flowers weren’t delivered on time or correct) I decided to give them another shot. Well surprise surprise my mom's gift basket wasn’t delivered when it was supposed to. One person told me I would be compensated, the next person gave me $20 to go towards my next purchase... I will never order from 1-800 Flowers ever again. They can't be reliable when it comes to something important or very meaningful. After multiple tries and fails they won’t be getting anymore money from me. My advice is find a better place to purchase from and have shipped to a loved one.

I ordered a chocolate heart piece for a family member completing her chemotherapy. It was ordered on 1/29/21 and I was assured it would be delivered on 2/4/21, the date of her last treatment. It never arrived! When I call them today, a lovely woman assisted me and informed me the order never shipped. She was willing to credit me $20. BUT WHAT ABOUT MY ORDER??? Then she said she could reship it to deliver on 2/10. Totally unacceptable. Now, supposedly it will ship today and arrive tomorrow. I understand COVID put a kink in things, but the tracking information yesterday indicated it would be delivered by 8PM yesterday and now today I'm told it never shipped. WIll not use this vendor again.

I ordered a fruit bouquet 6 days before the delivery date. It was never delivered to my mom's. She waited all day only to get a call from DoorDash at 7:30pm to tell her the store was closed so there wouldn't be a delivery. What floral company uses door dash? I called the flower company and they said another order was put in and they would give me a 20$ gift card for my trouble. I told them to keep it. I just want the delivery asap or refunded! Well, it's been 2 days and nothing!! Very upset. Never again will I order from 1-800-Flowers.com.

I ordered flowers for my grandmother. White roses with light purple Peruvian lilies. The florist sent white carnations in place of white roses and overcharged me for service fee. Their service fees are posted on their website, which is how I knew they overcharged me. I called customer service twice in regards to the carnations that were sent and they hung up on me both times. I will absolutely never do business with this company again. They used to be good... Whoever is running the show now needs to be fired if this is the way they treat paying customers. Absolutely unacceptable. Customer service is terrible (obviously). I'll be surprised if you stay in business cheating and overcharging your customers like you do. Disgusting.

I don’t recommend this company. I had such a bad experience with this company couple of months ago. They didn’t send sympathy flowers to my family at all and haven’t given my money back. I am still waiting to receive my $80-85 dollars back. Their customer agent called me the same week this company was supposed to deliver the flowers to tell me that they don’t have the flower arrangement I ordered a week ago. When I tried to replace the flower arrangement with something different, the agent couldn’t do it.

I called and canceled after I placed an order for delivery in 48 hours, 2 days. It was not delivered on that day, I cancelled 24 h of not delivering it and they still delivered them. But late late late??? I asked them to cancel. They did not cancel it.

I have been ordering flowers from 1800Flowers on and off again for over a decade with mostly satisfactory results. Anything that wasn’t perfect was easily made up for by the convince and ease of ordering. I even signed up for their passport service to get free and expedited shipping. And everything was great until it wasn’t...

So I order well in advance of a birthday for delivery on the birthday date, what looked to be a lovely arrangement, what I got, a week early mind you was a complete substitution that looked like a child had picked them and then arranged them in a low rent vase. Calling customer service told me that the "local florist didn't have the flowers to fulfill the request so they arranged what they had. "Ummm ok, you couldn't have called me at let me know so I could pick something they DID have? And why was it a week early..." Crickets, "Let me get back to you..." Still nothing. Stay away, far away.

I had placed an two orders for the birthday of my wife that was coming up (November 2020). Both floral arraignments were delivered as scheduled and the arraignments were beautiful. The problem happened when I received a text message (Saturday evening) that my order was on its way for delivery. This was a month after I had placed the original order (December 2020). I called the "customer service" and they said that they were going to give me a refund on my credit card and that the order was cancelled (Sunday morning).

It was absolutely *not* the fault of the customer service agent. My friend's father passed away and I placed an online order to have flowers sent to the service bc I couldn't attend bc I contracted COVID. I woke up to a message saying that they couldn't deliver flowers to the service bc there was no florist availability. I used to live in that area, and happen to know that there is absolutely abundance of florists that deliver near the funeral home. They then wanted me to contact my grieving friend during the burial of his father to get his address so they could send the flowers to his home since they missed getting them to the funeral home.

On Jan 3 I ordered flowers for delivery on Jan 8. On Jan 4 I was advised that the requested arrangement was not available, so I agreed to an alternative. On Jan 9, one day after I needed the flowers and after no flowers arrived, I talked with several Customer Service persons who advised that nothing had been done on the order and flowers could not be delivered on the 9th. I cancelled the order.

The flowers for a birthday gift were half dead. I was absolutely mortified by what she received. I wish I could share the picture on here. The flowers were completely wilted and limp. I will never order from them again.

1st my full order wasn't delivered on day requested, had to go back into order email and call in requesting information about a delivery of chocolates that should have been delivered with flowers but 5 day later than requested date. I didn't receive chocolate at time of flowers, why would they think I want both gifts delivered on separate dates?! 2nd I call and am told to call back 8 minutes later, 8 minutes later! I call and I hear chickens and roosters and dogs and no one answers for a whole minute before disconnecting from call when it answers, when I call back and get someone they ask me condescendingly if I know that the date is 1/12 for delivery of the second item instead of telling me straight up the delivery date is actually 1/12.

I am immensely disappointed by the service provided. I had ordered flowers along with chocolate strawberries and a balloon to surprise my brother on his wedding anniversary, hope was all these will arrive together, but flowers and strawberries arrived separately and the balloon was not sent, Totally unprofessional service, regret choosing this. Note had to pay $30 as service charge for this disappointing service.

I have always thought 1-800-Flowers was a good place to get flowers. My moms birthday was coming up and was looking at their website and saw a beautiful bouquet of roses I thought would be perfect. I ordered on 1/4 (birthday was 1/5). I thought they contacted our local florist to deliver. But I got confirmation that they had shipped via FedEx which I was happy to see that it was shipped and would get there by her birthday. But they were shipping from Texas. I kept checking FedEx and it was still in Texas as of 1/5.

I ordered two gift baskets on 11-21-2020, in the amount of 67.73 and 64.18. Neither basket was delivered when it was supposed to be delivered. I also ordered them through my rapid rewards with Southwest so I was supposed to get 1000 points per order. This is the only reason I used them to begin with. It is now 1-6-2021 and I still do not have my points. I called Southwest and they told me I had to reach out to 1-800 Flowers.

I ordered a beautiful arrangement for my significant other 3 days in advance on a Friday. Monday the order was moved from "prepared" to "in transit," but was never delivered. According to 1-800-Flowers support, a case worker was assigned to find out why it was never delivered, but they clearly only admits fault. I was offered a partial refund, which I refused until they gave me a full refund for services NEVER provided. AFTER initializing my refund, a new order was created free of charge to to make up for not delivering the first. Guess what happened. Another 24 hours "in transit" without a delivery ever made. As the old "Seinfeld" joke goes, "ANYONE CAN TAKE A RESERVATION. THE KEEPING THE RESERVATION IS THE MOST IMPORTANT PART!"

Ordered two items to be delivered on 12/31 for daughter's birthday. On 12/31 when I checked on it they said 1 item would be delivered on 1/7 and the other on 1/21. Then had to deal with an idiot in India for customer service. This is 1/2 and still have not received a refund. These people suck.

I ordered flowers and chocolates for my mother in law's 79th birthday. When she went to eat a piece of chocolate, the chocolate was moldy and sticky. I called customer service and was told that a replacement box would be delivered yesterday 12/31/20. I called before 10 a.m., when I called at 4pm I was told that delivery would be 1/4/21. I called again and spoke to a live representative. I told her it was unacceptable and I needed a supervisor. To make a long story short, after 6 phone calls and 2 hours, I had requested a full refund. I was told it would take 2 billing cycles before I got my refund, then I was told 24 hours so customer service does not know what they are doing.

I ordered a fruit basket for delivery on December 24, 2020. It is now December 26, 2020 and no fruit basket yet. I contacted customer service and was told it would be delivered December 25, 2020. The guy sounded like he was from India and spoke little English. So how fresh will this fruit be now?? Why offer delivery dates if you don’t honor them. I will never order from this company again and will be sure to let everyone else know about them. They ruined my Christmas present for my 90 year old mother!!

Ordered a gift basket on December 11, 20 to be delivered on December 23, 20. Not only did they not deliver it. They never notified me that item was not available. They did say order was confirmed and they debated my credit card. Then never heard from them again. The only reason I found out something was wrong was when the person receiving gift advised me it never came. I spent over an hour on phone and the only thing that they said was sorry. I will never use them again and recommend you find someone else to deal with.

My wife ordered me a bonsai tree which arrived looking like someone took hedge shears to it. So not a surprise that it arrived diseased. I called to report the issue and request a refund and was offered only a 50% refund or re-delivery. I declined re-delivery anticipating high likelihood of a similar problem and was refused a full refund. The customer service agent I spoke with refused to allow me to speak with someone else. He then put me on a 10 minute hold before confirming that he had processed the partial refund.

I updated my review from 2 stars to 3. After I contacted the BBB of NY, the company refunded the remaining amount. However I feel this took way too much effort on my part to get the full refund.

Christmas 2019, ordered an arrangement for my stepmother 350 miles away. I received a delivery notification... Great. Surprised her with a visit. To my surprise nothing was ever delivered. Customer service was no help and she ended up with nothing. Christmas 2020... thought I’d give them another chance (my mistake). Delivery was scheduled for 12/21. Never happened. Tried calling customer service, the lady that answered the phone had 2-3 screaming children in the background, so I couldn’t understand anything she was saying. Tried using online chat only to find out the next delivery option would be in 2021. Once again 1-800-Flowers was a non-delivery and she received nothing. Do not trust them!

HORRIBLE, HORRIBLE...WARNING...DO NOT ORDER FROM THIS SERVICE! I would give a 0 if I could! WORST place to get flowers, WORST customer service, WORST of the WORST! I ordered a Christmas cactus for my mom a week ago, and after reading just how bad the reviews were (after already ordering), I immediately called the customer service line to cancel, fearing they would not get it right! Well, after basically 15 minutes of silence from a guy in India, I finally asked if anyone was there as I was not being told anything, he just acted as if he was working on the computer. He finally just said, OK...I said, "OK what? Is it cancelled." He said yes. I said, "OK, will I be credited for that then," he said, "You will have an email in 1 hour." I NEVER got an email stating it had been cancelled, or anything.