About 1-800-Flowers.com
1-800-Flowers has been in the business of handcrafting flower arrangements, gift baskets, gourmet food items, keepsakes, household plants and home goods since the early 1980s. It was the first company to use a toll-free number for flower orders. 1-800-Flowers specializes in fresh flower bouquets, corporate gifts, flower arrangements for funerals, weddings and large special events.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
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- 1 stars
Pros
- Long-lasting
- Extensive selection
- Can order through local florists
Cons
- Shipping charges can be high
- Can be expensive
Bottom Line
1-800-Flowers has been a trusted flower delivery service for nearly 40 years. It offers a wide selection of flowers, gifts and gourmet gift baskets with same-day delivery options.
Top 1-800-Flowers.com Reviews
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The flowers were beautiful and stayed so fresh. My MIL sent me pictures of them every day for 16 days before they started to wilt. She was delight and so were we. It was certainly...
Read full reviewThe service is great! If you have a question about arrangements or can't decide what's best for your loved one, one of the reps have the needed experience to help. I ordered an ap...
Read full reviewHow does 1-800-Flowers work?
1-800-Flowers makes it easy to browse floral arrangements and gift baskets, customize products and order online. Most fresh flower arrangements can be ordered in various sizes, ranging from small to extra large. At checkout, you have the option to add a digital movie to the purchase for the recipient. You can also add balloons, gourmet chocolates, candy pretzels and stuffed animals to your order.
Some of its most popular bouquets and floral arrangements include:
- Fields of Europe Summer Bouquet with sunflowers or similar blooms, blue delphinium, yellow daisy poms, green button poms and purple statice ($39 to $69)
- Lavender Garden Bouquet with white roses, lavender daisy poms, Peruvian lilies (alstroemeria) and lavender carnations ($45 to $55)
- Blooming Love Bouquet with either 18 or 21 hand-cut red roses ($65 to $85)
- Ocean Breeze Orchids with 10 stems of dendrobium orchids ($50 to $82)
1-800-Flowers has floral arrangements for every occasion and “just because.” Along with flowers, customers can order themed gift baskets such as:
- Snacks and Sweets Gift Basket
- Simply Chocolate Gift Basket
- Summer Fresh Fruit Basket
- Chocolate Covered Strawberries and Birthday Cake
- Savory Snack Crate
- Magical Unicorn Truffle Cake Pops
- Fruitful Harvest Dried Fruit and Nut Crate
For customers looking for a keepsake gift, 1-800-Flowers has a large inventory of gifts and trinkets for almost every budget. Some of the most popular keepsake gifts available include friendship candles, giant teddy bears, robes, aromatherapy gifts, birdhouses, wind chimes, jewelry and picture frames. Keepsakes range from $20 to $250.
1-800-Flowers prices
1-800-Flowers has flowers and gifts at a variety of price points. The average cost for a bouquet of birthday flowers is $50, and funeral wreaths and arrangements for services range between $49 and $300. Elegant vases with two dozen hand-cut red roses are $66, and sorbet roses range from $39 to $66.
Along with a custom bouquet, customers can add extras onto their orders. Some of these extras include:
- Balloons: $6 per balloon
- Gourmet chocolates: $15 to $20
- Teddy bear plush: $20
- Candy bar pretzels: $32
- Godiva Gold Ballotin: $50
- Enticing Fruit and Sweets Gift Box: $45
At checkout, customers may notice a shipping and service charge. Both fees vary depending on the size of the order. There is a $2.99 surcharge for same-day delivery, and the standard service charge for an order between $60 and $100 is $15. Shipping costs for an order between $80 and $100 is $20.
1-800 Flowers FAQ
Does 1-800-Flowers use local florists?
Yes. To ensure quick delivery and ultimate freshness, 1-800-Flowers works with local florists in your area.
Will 1-800-Flowers leave your flowers at the door?
If no one is at home for the delivery, the flowers are left with a neighbor or at a safe place near the home.
What time does 1-800-Flowers usually deliver?
Normally, delivery times are between 9 a.m. to 7 p.m. in the recipient's time zone.
Can I cancel my 1-800-Flowers order?
If your order is en route or has already been delivered, it can’t be canceled. If your order is for a future date, you can call or email to cancel.
Does 1-800-Flowers deliver on Sundays?
Yes. Certain flower arrangements can be delivered on Sundays for a $2.99 surcharge.
Is 1-800-Flowers legit?
1-800-Flowers has been around for decades because of its extensive selection of flowers and gifts. It has received positive reviews for having high-quality products and exceptional customer service. 1-800-Flowers offers same-day delivery and fresh flowers and gifts for every budget.
1-800-Flowers.com Reviews
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Asking them about the two dozen roses is being delayed and afraid it might not be good anymore. And she/he just respond have a nice day and ended the conversation. It is rude. It's not like you are giving out free roses. I paid a total of $68 for these roses.

I am not using 1-1800 Flowers ever again. Here's why: I called to place an order of roses for my wife of 25 years on 03 February. I asked for a delivery date of 14 February 2023 - Valentine's Day. This order was to be sent to HER SCHOOL that she teaches at and I made it CRYSTAL CLEAR to them that the school hours were from 0800-1530. They did not deliver the flowers to her school until 1730 (530 PM) that day - several hours after the school closed. This was AFTER I had consulted with their main office and reminded them of my wife's school hours. The gentleman I spoke with was kind and ensured me that the flowers would make it to the school on time and guaranteed a time of between 1130 - 330PM, Valentine's Day 2023. He was wrong - or perhaps the delivery driver had other plans. Her flowers did not make it to the school until the NEXT day, 15Febuary2023, in the late afternoon.
After speaking with their customer service the lady I spoke with could not offer a reason for the delay but did offer me a waiver of the shipping costs. I told her about a PREVIOUS order I had with 1-800 Flowers several years ago on Valentine's Day and how THAT order arrived on time. I asked them why was there such confusion about THIS order? She could not tell me. I don't blame HER for this issue but perhaps lack of communication with the delivery driver? Or poor planning from 1-800 Flowers for the OBVIOUS amount of extra orders on Valentine's Day? In any event I won't be using 1-800-Flowers again. They've lost my trust.
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I ordered flowers and a gift to 2 different addresses the day before Valentine’s Day. Half of one order was canceled and I was asked to choose different flowers. No big deal. I did. Both sets of flowers came anyway, but I did get refunded for one. The gift never came and their chat function on their website and mobile site never sends you to a real person despite saying it does.
For the second order, it was marked delivered and never showed up. They delivered a different bouquet since in reality, the one I ordered wasn’t actually ready, 2 days later (after I called to complain). And now, 4 days later, the small gift ($66 gift!) has still not been delivered. I guess I’ll have to deal with their phone support which is a hassle in itself. They gave me a $20 credit, but that’s a waste because I’ll never order from here again.
OK - on Jan 26th I ordered two dozen roses for my girlfriend for valentines day. I was told they would be delivered on Feb13-14th. I thought ok no biggie if she gets them the day before. Well not only did she NOT get them but they said the flowers were out for delivery which was a big LIE. I checked on the website and it showed they hadn't even been shipped yet. Yet calling the phone number the recording said they would be delivered at 8:00 pm at the latest. First off who wants flowers at that hour? But I waited with her and yep still no delivery. So on the 15th I called and they apologized. Would NOT refund my money but agreed to re-deliver again and give me a $20.00 store credit! - I told them I'd NEVER use this service nor would I recommend them to anyone. If you use this service you'll be sorry and my advice is use some other service because these guys are crooks!
Ordered roses for my wife's Valentine's day gift. Gave very specific address including building name because the complex that she works has several building. Got a delivery notice from FedEx that the flowers had been delivered but no one could find them. After 3 hours of searching a maintenance man called my wife to say they were found at a completely different build tossed up on the loading dock. The specific building name had been left off the delivery label. Called 1-800-flowers and they would take no ownership of this screw-up. Ruined her Valentine's Day surprise. Lesson I learned...Always use local florist and never use 1-800-screw-up!
Never ever trust this company. Valentine's Order promised by 8:00. Text saying delivered. They never were and she has a camera on porch. Customer service unresponsive. Automated reply saying they’d be delivered on another day - seriously - Valentine's gift on another day. I’m disputing charge my card and will never use them again.
By far one of the worst online companies, I have ever dealt with. Simple flower order stated delivered. Which they never were. I waited on hold for thirty-five (35) minutes only to talk to someone at their 1800 only to be laughed at by the employee and everyone around them. They offered a partial credit stating the flowers were delivered. When I mentioned cameras and being home they offered a reship, again still laughing about the situation. Only after ten (10) more minutes they would give me a refund and continue laughing that my flowers had not been delivered. Not once at any given time did they express any sympathy or provide any customer service.
1-800-FLOWERS failed to deliver an expensive two dozen red roses on the day before Valentines Day, 2023. Their only solution was to ship two days after the requested date and give me a $20 discount. I will never, ever again use 1-800-FLOWERS. They are NOT reliable.
I ordered two dozen assorted roses to be delivered to my girlfriend's school (she is a middle school teacher) and I specified when I ordered them two weeks previous that she leaves the building by 2:20pm and they never delivered the flowers while she was in the building and I had to go spend another $100 plus dollars before she came home. Worst experience ever. I used this company 10 years ago and had horrible results. I guess I should not have taken a second bite of the apple. I will never use them ever again. Don’t even bother. Shop locally. They still wanted to deliver the roses the next day and after I laughed and told them how they ruined Valentine’s Day. I also told them to keep the flowers and no one would be at the school to receive the flowers at the time they would deliver…
DO NOT USE. They totally screwed up my order *After I triple-checked* the day before that the address with them to avoid any errors. They completely assured me it would be fine. Then I get a random email that they refunded me with no explanation. When I asked their support they said, "Oh it's not deliverable" - no other details. Truly incompetent.
1-800-Flowers.com Company Information
- Company Name:
- 1-800-Flowers.com
- Website:
- www.1800flowers.com
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