1-800-Flowers.com Reviews

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Overall Rating1.5 out of 5
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About 1-800-Flowers.com Reviews

1-800-Flowers has been in the business of handcrafting flower arrangements, gift baskets, gourmet food items, keepsakes, household plants and home goods since the early 1980s. It was the first company to use a toll-free number for flower orders. 1-800-Flowers specializes in fresh flower bouquets, corporate gifts, flower arrangements for funerals, weddings and large special events.

Pros & Cons


  • Long-lasting
  • Extensive selection
  • Can order through local florists


  • Shipping charges can be high
  • Can be expensive

Bottom Line

1-800-Flowers has been a trusted flower delivery service for nearly 40 years. It offers a wide selection of flowers, gifts and gourmet gift baskets with same-day delivery options.

Featured Reviews

Abilene, Kansas

The flowers were beautiful and stayed so fresh. My MIL sent me pictures of them every day for 16 days before they started to wilt. She was delight and so were we. It was certainly...

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Valparaiso, Indiana

The service is great! If you have a question about arrangements or can't decide what's best for your loved one, one of the reps have the needed experience to help. I ordered an ap...

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How does 1-800-Flowers work?

1-800-Flowers makes it easy to browse floral arrangements and gift baskets, customize products and order online. Most fresh flower arrangements can be ordered in various sizes, ranging from small to extra large. At checkout, you have the option to add a digital movie to the purchase for the recipient. You can also add balloons, gourmet chocolates, candy pretzels and stuffed animals to your order.

Some of its most popular bouquets and floral arrangements include:

  • Fields of Europe Summer Bouquet with sunflowers or similar blooms, blue delphinium, yellow daisy poms, green button poms and purple statice ($39 to $69)
  • Lavender Garden Bouquet with white roses, lavender daisy poms, Peruvian lilies (alstroemeria) and lavender carnations ($45 to $55)
  • Blooming Love Bouquet with either 18 or 21 hand-cut red roses ($65 to $85)
  • Ocean Breeze Orchids with 10 stems of dendrobium orchids ($50 to $82)

1-800-Flowers has floral arrangements for every occasion and “just because.” Along with flowers, customers can order themed gift baskets such as:

  • Snacks and Sweets Gift Basket
  • Simply Chocolate Gift Basket
  • Summer Fresh Fruit Basket
  • Chocolate Covered Strawberries and Birthday Cake
  • Savory Snack Crate
  • Magical Unicorn Truffle Cake Pops
  • Fruitful Harvest Dried Fruit and Nut Crate

For customers looking for a keepsake gift, 1-800-Flowers has a large inventory of gifts and trinkets for almost every budget. Some of the most popular keepsake gifts available include friendship candles, giant teddy bears, robes, aromatherapy gifts, birdhouses, wind chimes, jewelry and picture frames. Keepsakes range from $20 to $250.

1-800-Flowers prices

1-800-Flowers has flowers and gifts at a variety of price points. The average cost for a bouquet of birthday flowers is $50, and funeral wreaths and arrangements for services range between $49 and $300. Elegant vases with two dozen hand-cut red roses are $66, and sorbet roses range from $39 to $66.

Along with a custom bouquet, customers can add extras onto their orders. Some of these extras include:

  • Balloons: $6 per balloon
  • Gourmet chocolates: $15 to $20
  • Teddy bear plush: $20
  • Candy bar pretzels: $32
  • Godiva Gold Ballotin: $50
  • Enticing Fruit and Sweets Gift Box: $45

At checkout, customers may notice a shipping and service charge. Both fees vary depending on the size of the order. There is a $2.99 surcharge for same-day delivery, and the standard service charge for an order between $60 and $100 is $15. Shipping costs for an order between $80 and $100 is $20.

1-800 Flowers FAQ

Does 1-800-Flowers use local florists?

Yes. To ensure quick delivery and ultimate freshness, 1-800-Flowers works with local florists in your area.

Will 1-800-Flowers leave your flowers at the door?

If no one is at home for the delivery, the flowers are left with a neighbor or at a safe place near the home.

What time does 1-800-Flowers usually deliver?

Normally, delivery times are between 9 a.m. to 7 p.m. in the recipient's time zone.

Can I cancel my 1-800-Flowers order?

If your order is en route or has already been delivered, it can’t be canceled. If your order is for a future date, you can call or email to cancel.

Does 1-800-Flowers deliver on Sundays?

Yes. Certain flower arrangements can be delivered on Sundays for a $2.99 surcharge.

Is 1-800-Flowers legit?

1-800-Flowers has been around for decades because of its extensive selection of flowers and gifts. It has received positive reviews for having high-quality products and exceptional customer service. 1-800-Flowers offers same-day delivery and fresh flowers and gifts for every budget.

1-800-Flowers.com Reviews

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Page 1 Reviews 0 - 10
Customer ServiceRefunds & PayoutsStaff

Reviewed Sept. 18, 2023

AWFUL Online I ordered a beautiful cross for my family member's funeral along with a card. I paid over $200 for the flowers. When my mother saw the flowers she called me upset. I had another family member take a picture. Not only did the flowers look absolutely NOTHING like the pictures but 1-800 Flowers customer service told me they would refund the full amount but when I received the refund it was short $32.57. When I talked to Kristine (a customer service supervisor) she couldnt even see the original receipt so I wasted 35min on the phone waiting talk to someone incompetant. I had to go to the priority team and threaten to sue for emotional distress just for a the remaining $32.57! Ridiculous.

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Customer ServicePunctuality & SpeedRefunds & Payouts

Reviewed Sept. 14, 2023

Horrible experience. No delivery on time. Tried talking me into having them delivered another time. Customer service makes you jump through all kinds of hoops to get a refund not to mention they lie. Told several times my flowers were on the way.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 13, 2023

    On September 5, 2023, I ordered flowers by phone from 1-800-Flowers to be delivered on September 7, 2023 to a funeral service on September 8, 2023 for a family member. The sales person said he would personally see to it that the flowers would be delivered (a disgraceful lie). During the funeral service I was sent a video of the service that showed all the flowers present but the flowers I ordered from 1-800-Flowers were not there.

    I immediately called 1-800-Flowers to find out why the flowers were not delivered and was told “there is a note here that the florist would not deliver the flowers on the requested date”. They had no answer to my question “why didn’t you inform me of this so I could make alternate arrangements”? They also made no inclination to return my money. I had to specifically demand that they return my money to which they replied that it would take 10 business days and as if they were doing me a favor. These flowers were extremely important and this company’s lies and incompetence has caused great pain to my family. This “company” is a fraud and should be investigated.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 10, 2023

    My father's funeral was today at 9a.m. and I ordered from 1-800-Flowers. The time was clearly marked in 2 spots when ordering. I would like to say please think twice when ordering from this company. The company they choose to deliver the flowers failed to deliver both bouquets of flowers. 1800-flowers has been giving me the run around all day. The flowers NEVER ended up being delivered at ALL and neither was the personalized card. With this being such an important day I will say I will NEVER order from this company again. Their customer service is useless. I contacted them 4 times with no resolution.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 9, 2023

    Never trust them with important delivery of your order. They not only fail to deliver in the requested time frame, THEY CHEAT YOU by delivering the smallest size of the flower arrangement even if you pay for the Extra Large size. I ordered the Extra Large Heartfelt Tribute™ White Floor Basket Arrangement to be delivered to a funeral home. Added a note requesting that the flowers be delivered no later than 1pm. Based on their Product Details, the size of what I ordered was EXTRA LARGE MEASURES APPROXIMATELY 39"H X 42"L. Immediately after ordering the flowers online, called their Customer Service and emphasized that the delivery should be done before 1pm to the funeral home.

    At 11am of the day of delivery I called their Customer Service and reminded them that the flowers should be delivered no later than 1pm to the funeral home. The Customer Service agent assured me that he would personally see to it that it is done. ON THE DAY OF THE FUNERAL THE FLOWERS WERE NOT DELIVERED.

    I called their Customer Service at 3pm asking why the flowers were not delivered. They said they would be delivered by 8pm. When I told them that the funeral was over and nobody was there to receive the flowers, they offered to send the flowers within an hour. I repeated that the funeral was over and asked them to at least deliver the flowers to the deceased house. They rerouted the order but delivered THE SMALLEST SIZE! I feel cheated by 1800flowers.com and WILL NEVER USE THEM EVER AGAIN.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Aug. 28, 2023

    They did not deliver on time twice. The second order was placed 2 weeks in advance, and was not delivered. Customer service cancelled my order without my permission and repeatedly hung up on me. The company is a complete scam. Stay away.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 7, 2023

    I am a Celebrations Passport member and order all my corporate gifts, family birthday and holiday gifts through Passport. I immediately thought to use them for my mom's funeral since I don't live in the same area as my parents and don't know a local florist. On 7/28 and 7/29. I ordered a total of 3 extra large funeral arrangements for my mother's funeral. They were to be delivered to the funeral home on 8/4. The website asked what time the funeral was, and I entered 10 AM. I correctly entered the name, address and phone number of the funeral home. The graveside service was 8/5 at 10 AM. The funeral home instructed me to have the flowers delivered the day before (8/4) so they could set them graveside early the day of the service.

    I arrived at the Cemetery the day of her funeral to find no flowers. I looked on my account and see "delivery attempted at 6:44 pm 8/4, redelivery to be handled by local florist". I try to 'chat' with customer service, but had to abandon after 15 min because my mom's funeral started. After the service, I called the customer service number listed on the order. Since I placed the order through my passport account, I am told they can't help me, I need to be transferred to 1-800-Flowers.com. I waited on hold for 90 min before I elected the option to receive a callback. I never received a return call.

    I called the next morning and spoke with a very apologetic customer service agent who said he was personally extending his apologies on behalf of the company. It turns out that the only local florist they have contracted in the vicinity of Grafton, MA (a suburb between both Worcester, MA and Boston, MA) notified them on 8/3 that they didn't have one of the flowers required for the arrangement. NO ONE called me. Not 1-800-Flowers.com or the local florist. I would have taken a comparable arrangement. Instead, I received nothing. My mother was buried without her funeral flowers from my immediate family, ones that I bought were from my father, my brother and I and the grandchildren.

    I was issued a full refund, but, in a very difficult time, I had to contact them several times and I can never make up for the fact that my mother was buried without her flowers. I placed the order more than a week before the funeral, a luxury most people don't have. There is no excuse for not having contacted me or subjecting our grieving family to this.

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    Punctuality & Speed

    Reviewed Aug. 7, 2023

    I ordered flowers for my dad's viewing & funeral the next morning. The flowers, the Casket Cover & the Standing Spray were not delivered on time for the viewing at their scheduled time or the day of the viewing. They weren't delivered until the next day. They weren't there for the viewing, They arrived right before the Funeral the next day. They also didn't give me any of my Sympathy Ribbons that I purchased. The Funeral Home has cameras all around it, so as proof that they never tried to deliver them on the correct date or time. The name of the flower shop was Diamond Floral Design but ordered through 1-800-Flowers. If it were for any other occasion besides my dad's Funeral I probably wouldn't have even left a bad review for them. However this is inexcusable & heartbreaking!

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    Customer ServiceContract & TermsSales & MarketingOnline & App

    Reviewed Aug. 6, 2023

    I ordered a beautiful arrangement from their website. What the recipient got looked nothing like what was advertised. The ugliest arrangement I've ever seen. So embarrassing. Then they promised to redeliver the next day free of charge. I tell the recipient to expect another bouquet of flowers that would look like the web picture. The next day - no flowers. I was lied to...twice! Do not order from this company. They are not reliable, the quality of the products advertised are mediocre and you will be very dissatisfied with customer service.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2023

    Place an order with this company 1-800-Flowers only to find that their Drivers are Incompetent. Had a delivery order sent to an Outside Mall with free parking in the White Plains Road Area and Story Avenue in The Bronx Area To a Dime Bank Branch and he stated to the company that he made an attempt to Deliver my order but he couldn’t.

    How ironic is that this delivery location is a tailor made delivery and he couldn’t deliver my order. Called by phone, they hang up my call attempts. Then I’ve spoken to their virtual chat and made a special request since they already messed up with the delivery to be delivered the next day between the Hours of 9:30am to 10:00am as well as an agent on the chat they too left me hanging talking to myself. I will never order from this company ever again and definitely it will go on my Googles Reviews. Be careful when you order from these Incompetent Company that makes promises but don’t deliver and customer service will give you the runaround.

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    1-800-Flowers.com Company Information

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