1-800-Flowers.com Reviews

The price is not a reflection of the bouquet. It mostly covers overhead so don't be surprised when the flowers are just average. So for $30 you will get the same bouquet you could have picked up at Vons for $10. You'll have to pay at least $10 more for the $1 vase. Just keep in mind that you are paying for the delivery, not the flowers.

Delivered the wrong arrangement. The flowers were inferior and were almost dead. Called and person wasn’t even concerned of my complaint. Redelivered and again wrong flowers, wrong vase and again dead flowers. My wife was embarrassed since they were sent to her office.

Updated on 05/15/2019: 40+ mins on the phone to get a supervisor, and FINALLY 1-800-Flowers cancelled and credited my card back, after days of their mistakes. MY MOTHER'S DAY GIFT OF FLOWERS NEVER ARRIVED!!!! It took 5 days to correct and cancel. I will never order from this company again.

I never write bad reviews because being a business owner it really does affect the company and I want to be fair. But I have never had such horrible service in my life!! My order never was received for my mom on Mother's Day so I contacted 1-800-Flowers and reordered. They were suppose to send me an email confirming the new order! Never got it and My mom never received her gift for the second time! So a few days later I contacted again 1-800-Flowers and tell them I would just like to cancel my order! It took forever to get this thru to them!!! Yes, I want to cancel my order!!! She told me she did it and would send me an email to confirm.... Once again, never got it!!!

I ordered flowers for Mother's Day on May 10th. I paid additional money for "guaranteed delivery" on May 10th. The flowers were not delivered on the 10th or the 11th. I contacted 1800Flowers and they said they didn't have the flowers I ordered and "don't worry, we will send a replacement in time". No flowers were delivered on Mother's Day, the 12th. I contacted them again and they said they were sorry and they would send them on the 14th. The flowers arrived 4 days late, after Mother's Day, did not resemble the flowers they said they would send and they were crushed and mostly dead. They will not respond to my emails now.

Received horrible flowers for Mother’s Day. They resent again which turned out to be worse than the first ones! How would you like your mother to receive dead flowers for Mother’s Day TWICE!?! I will tell every one I know plus strangers never to use 1-800 flowers.com!

I chose an arrangement online and filled in all the necessary information for my order. A few days later I get a phone call. I couldn't understand most of the voicemail message. The only thing I could make out was that I "can" call back. First there was a toll number given. Then when repeating the number, it was an entirely different number, toll free, but I couldn't make out what the person was saying to get the number. I call 1-800 FLOWERS, and spoke with Customer Service. Turns out the florist didn't have the flowers needed for the arrangement chosen.

I accidentally placed an order on May 10th for Mother’s Day, and called customer service to cancel my order only to be promised a cancelation after about an hour & a half being put on hold multiple times by a customer service rep who came back after being on hold each time to offer me another option such as “getting a discount for my next order” “or having my order changed on the phone”.

I am extremely dissatisfied with my 1800Flowers experience. I ordered flowers for my Mom for Mother's Day. I placed the order on Friday May 10th so first availability for delivery was not until Tuesday May 14. I was fine with that and paid to have them delivered on the 14th. As of 8 pm last night they still had not been delivered. I called customer service. What a racket that was. The girl over in the Philippines call center had to take my name at least 3 times. She was apologetic but very unhelpful. I asked for a full refund. She said I couldn't get it. I asked to speak to a manager. She said her supervisor was busy. I was on the phone for at at least 25 minutes. As of now the flowers are still "in Transit". This is ridiculous. I will never be ordering from 1800Flowers again! Awful service and awful customer service when there is an issue. I pray the flowers actually do arrive today and they better be as expected.

I ordered a Mother's Day flowers/balloons/teddy bear combo to be delivered on Mother's Day (the website asked if the Saturday prior would also be acceptable and I agreed) but when the flowers were delivered most of them were already withered and one of the balloons was deflated. I called customer service that same day and they assured me that a replacement order would be sent out and I would receive a callback to confirm re-delivery. When Mother's Day came around I still hadn't received a call so I decided to call again and see what was going on. I was again told that a re-delivery was being processed and I will receive a callback.

Order flowers before Mother’s day and requested a Saturday delivery. Flowers never came. Called the next day and requested refund and was told that a refund cannot happen. Told the operator not to send flowers and they sent them on the 14th, 3 days late, and the flowers are dying. I will never order flowers from these guys again.

This company has a perfect track record - for disappointment!!! Deliveries that are not made on time if at all, arrangements that fall drastically short of what is ordered, and promises not fulfilled after complaints to customer service. While I'M sure every woman loves receiving flowers do yourself a favor and purchase a gift card to a spa. I cannot overemphasize how I have been repeatedly disappointed and aggravated by this company's ineptness. Never again!!!

I ordered this arrangement for Mother's Day for my grandmother and let me say what she received looked nothing as to what I paid for or was advertised. I have been calling this company since Sunday night once the order was received and have only been given the run around and lied to for now a total of 4 days straight. First on Sunday night they said the correct arrangement would be delivered on Monday and then Monday I find out the guy I spoke to never put the order in for a redelivery. Then the first agent I spoke to on Monday proceeded to put me on hold for OVER 10 mins and then hang up so the next agent I spoke to processed my refund which was to be the full refund amount and assured me that the redelivery would be on Tuesday.

I ordered a Christmas arrangement for my friend who spent Christmas alone. The arrangement was never delivered. I asked for a refund in December after the failed delivery. I'm still waiting for the refund. All I've gotten from them is a runaround.

DO NOT order from this website!!! Paid 80 dollars for flowers to be delivered the next day. My mom stayed home waiting all day, nothing ever came. They sent an email saying flowers were delivered so I gave it a couple more hours to make sure... still nothing! Called 3 times. They kept telling me to wait and kept lying about having a signature for the delivery. I finally asked for a refund they kept refusing and offered me 50% refund for flowers that never came. I am just beyond pissed off never had to deal with a fraud like this. DO NOT PURCHASE ANYTHING FROM THEM!

On May 7, 2019, I contacted 1800 Flowers.com to order a simple arrangement featured from their website for Mother's Day. Having multiple issues with using their website, I contacted them and spoke with "Don" in customer service. Don was not able to speak clear English, but we got through the order with lots of repetition, and with issues I was having with my coupon, which took a while.

The florist delivered half dead flowers and didn’t apologize. The flowers didn’t match the pictures on the internet. I called customer service and was told they hire local florists and they can’t control what is delivered.

Never had a problem with them. Good company. Sometimes flowers break in box or die quick. Always hope to get a good batch that will last longer. I recommends this company to everyone. Like to see more deals or stuff comes with it. Coupons will be nice.

I suggest NOT ordering through 1-800 Flowers. Against my better judgement, I ordered my Mother's day flowers through 1-800 Flowers, after having a similar experience a couple of years ago. I ordered a week ahead of time, paying extra to have it delivered the day before / the day of mothers day. The day came and went, no flowers. I don't care about the money, but to have my widowed mom, sitting at home with me long distance, telling her it'll be there any moment, for her to have nothing. Just broke my heart. After speaking with customers service FIVE different times, each time assuring me they talked to the local shop and that it was one its way. 3 days later, still no flowers - I finally got a refund. Unacceptable.

I ordered Mother’s Day flowers on the 8th of May to be delivered on the 10th - they were even from their “guaranteed same day delivery” selection. No delivery. And no flowers on Saturday either. I got an email in between saying a delivery was attempted, but knew this was incorrect as my parents were home all day. So I called “customer service“ to find out what was going on. Had to call twice for a total of over 45 minutes - I was calling from Australia where I live (delivery was in NC) and so the calls weren’t toll-free. The train wreck of an experience this was continued... I requested a full refund as they clearly didn’t honour their end. I was told nope, not their policy. They wouldn’t even tell me what local florist had the order. So yes, they wore me down and I settled for re-delivery on Tuesday and a 40% refund (still waiting for that email confirmation).

I'm past mad right now. I ordered my Mother-in-law & my Mom flowers on May 3rd from 1-800-Flowers to be delivered May11th. The day came & went and they got nothing so I thought maybe by the 12th on Mother's Day they would get it but nothing so I called & was told they messed up but would have flowers by the 14th. What they each got are dead flowers, broken flowers & a broken vase. My Mother-in-law called to complain about the flowers only to be told replacement flowers would be delivered May 21st. My Mom called them & was told her flowers wouldn't be replaced at all. I'm so mad... I could spit right now. When I called asking for a refund I was told I would only get 50% of what I paid. When I asked to talk to a supervisor I was told they didn't have one & they would only give me 50% back company policy. I spent over $120.00 & I get only 50% back. Please beware of them.... unless you like dead, broken & being ripped off.

Missing 80% of flowers pictured. Wrong/missing flowers, cheap fern greenery, wrong container (should be margarita glass not martini glass), filled with crumpled plastic and blue dyed water instead of blue water beads which spilled out and stained my carpet, missing two colors of streamers (blue & yellow) which was relevant because the blue streamer picks up the blue in the base of the container. Replacement order was worse: NO ORANGE LILIES (the main flower and color in the bouquet photos on website), wrong flowers (mini roses don't belong in this bouquet), other random filler crap flowers that are not part of this "fun" bouquet, wrong container again (another martini glass instead of margarita), small bouquet not XL $80 value, cheap fern greens, etc.

We made an order for Mother's Day, the day before, and the flowers never arrived. When we called they said there was no such order and even my order number did not work or show up in their system. Total was about $58.00. The girl I spoke to seemed nice, and it seemed, like everything was under control. Apparently not. My aunt is 95 years old and never got her flowers.

Ordered flowers for my daughter for Mother's Day to be delivered the day before. Flowers were never delivered. Customer serviced promised delivery by noon on Mother's Day. No flowers delivered. Promised by 8pm on Mother's Day, no flowers delivered. Customer service states they will reorder for Monday. Told them Mother's day is over, requested a full refund. 1-800-FLOWERS called my daughter on Tuesday and asked if she was enjoying her flowers. REALLY????

I ordered from this site to have flowers sent to my mom 800 miles away in Chicago. They came on time but when she received them on Friday before Mother's Day OMG. Her text to me read as follows... "Register a complaint about the condition of the roses. They were weak looking and shedding leaves and petals and slightly brown." She also sent pictures. I wish I could attach them so you could see the condition. I sent an email about the flowers to their customer service department and have not heard anything and it's now May 14th 2019. Do not use them and I will continue to call to get my refund because I deserve that much. Melvin.

I place two orders on the website. One for my mother using my name as the sender and one for my mother-in-law using my husband's name as the sender. The flowers' delivery date was May 13 Monday the day after Mother's day. Well on Monday about 5:45 pm I decided to call because it was getting late and mom hadn't received her flowers. I spoke to a rep and she advised that flower delivery time is between 8 am to 8 pm. While on the phone I had her to check my mother-in-law's order as well. She stated that it was marked as delivered. I told her my mother-in-law stated she hadn't received her flowers. The rep also stated that sometimes the flower companies marked them as delivered before they actually deliver them so more than likely they are out on delivery. My mom received her flowers but they didn't look like the picture.

The lack of communication, knowledge and overall customer service experience I received here is a nightmare. Long story short the flowers I purchased online never arrived on time, I was given different reasons for the delay and the flowers I ordered were swapped for different flowers without my knowledge. If it wasn’t for my constant calling I would have never known that my flowers were swapped out in the first place. It wasn’t until the 2nd call when the representative informed me of the changes and the 2nd reason why my original flowers were never shipped (1strepresentative said there was a ZIP code issue 2nd representative said they were out of stock).

I ordered flowers to be delivered to my mother for her 70th Birthday. The flowers that arrived were pitiful. They looked like something a child would pick out of the yard. I called customer service and spoke with a very sweet lady and she asked for my mother's telephone number so that she could call her personally to apologize and told me that she would re-send her flowers and she would be receiving them on May 11th (this made me happy). However, it is May 14th and she has not received a call or the flowers. I did received an apology email with a coupon for $20.00 off my next order. I will not be needing this coupon.

I ordered flowers for my mother-in-law for Mother's Day. They were to be delivered on Thursday, May 9. When we hadn't heard anything by Friday, I tracked the delivery and it said they were out for delivery that day. That afternoon, I got an email saying they were delivered at 1:10pm, so we checked to make sure they had arrived. My in-laws were home all day and never got a delivery. I called the company that evening and despite my explaining that they actually had not been delivered, I was repeatedly told that they were delivered at 1:10. It was like going around in circles over and over. They even put me on hold to talk to the Fed Ex driver but again, the same answer.

My husband ordered 2 dozen roses for me. They arrived in a box, crushed and ugly. I tried to salvage them by placing them in water with the nutrient pack provided. They never improved. I called 1-800-FLOWERS without telling my husband, hoping I could save him the embarrassment of knowing the flowers were terrible, and a complete waste of money. The woman on the phone refused to do anything about it and said my husband could try to call. I even offered to send her a picture as well as live chat so she could see the flowers herself. I hope NO ONE purchases flowers for someone they care about from 1-800-FLOWERS. Use your local florist if you don't want dead, depressing, expensive flowers sent.

I ordered the flower arrangement Tuesday 5-7-19 night and called 1-800-Flowers and spoke to Sheena, Wednesday 5-8-19 morning AT 8:00 A.M. to have them rerouted to a different address (because my step dad had a stroke Tuesday night and Wednesday morning my mom left Bear Point AL to drive back home to the hospital to Hoover, AL). Sheena confirmed to me that she made the change and also put me on hold and called FedEx to have them rerouted to the correct address, she confirmed that the flowers were said to be delivered to my mom's home (new corrected address) today 5-10-19. I then got online and spoke with a representative and she confirmed that 1800Flowers had the correct shipping address on my account and that they would be rerouted.

I ordered flowers for my mom's birthday to be delivered to her workplace over a week in advance. I added the item to my cart and in between the time it took for me to show the bouquet to my dad and brother to get their approval and checkout, they upgraded my order from the small bouquet I wanted to the large without letting me know until the order had already been processed.

I ordered a Mother's Day Flower last week and as soon as I placed the order, I realized that I forgot to use the promo code for free shipping. So I called the customer service right away. The first customer service was horrible. She didn't understand English. She kept saying the promo code that I provided is invalid. I had to spell the promo code several time. I got upset and hung up. I tried to email the customer service. Wait for couple hour... no reply.

Absolutely awful. DO NOT USE. Flowers never came, no delivery note, was told 2 attempts were made, someone is lying. Spent 1/2 on phone to get my son's money refunded (he's in Spain) to be told by an idiot that he would have to call (after 1/2 hour). I see the same in numerous reviews. This should be illegal. Today is 14th.

I set up flower delivery for Mother's Day to my mother-in-law, while she was on vacation in West Palm Beach. I received confirmation that the order was successfully placed. I got an email at 2:40 am the morning the flowers were supposed to be delivered saying that they had overbooked the delivery and for me to call and choose a different date. Okay, I had booked kind of last minute so maybe Monday would be okay. When I called, the agent informed me that the florist doesn't deliver to the zipcode I had specified... Uh. What?

My wife and I place an order for her mother and mine for Mother's Day. I placed the order on 5/7 with flowers to be delivered to both moms on 5/10, so that should have been easily doable. My mom's flowers arrived as scheduled and were very pretty, but by the next morning, they were all dead. Very sad that they lasted less than 24 hours after she received them.

I ordered flowers for my Mother-in-law on Thursday to be delivered on Sunday May 12 for Mother's Day. It asked if it was ok if it be delivered on Saturday. I agreed. I paid over $70 and today, Monday May 13 she still has not received her flowers. On my account it states they were delivered??? I contacted them and by my third reply they tell me that the florist and My Mother-in-law had confirmed the delivery. They are either lying or someone else received the flowers and answers yes when asked if they were her. I will never again use this company nor will I recommend them to anyone. They did not even offer a refund. I have been using flower delivery for years and this has never happened before. Do yourself a favor and spend your money elsewhere.

On the web site 1 800 Flowers advertises roses for mothers day. Paid for two dozen by credit card, three days before Mothers day. Flowers were not delivered and no notice was emailed as to why until the following Monday. When they FINALLY did contact me AFTER I Emailed them they said the flowers were not available at the time I ordered them. Yet they are clearly advertised on their site. VERY misleading and downright crappy business practice. Will never buy flowers from this company again. VERY POOR CUSTOMER SERVICE!! Save your money, total rip off, buy elsewhere.

This company is a joke. My mother flowers was never delivered. When I called customer service they inform me that they don't understand why the flowers was never delivered. This was suppose to be a Mother's day gift. Don't use this company. They suck.

I actually received flowers that wilted after a couple of days. I was sad about it and called. They sent fresh flowers and made it right immediately. So impressed. They didn't need to do that and I didn't pay for them, but all my orders since have been through them!

I ordered flowers for my mom for Mother's Day, paying an extra fee to have them arrive by Saturday. Flowers did not arrive. Called customer service and it took them 40 minutes to figure out what was going on. They promised they would arrive Sunday. By the end of day Monday, they had still not arrived. Spent another 40 minutes on the phone with customer service and they originally refused refund. I posted a negative review on Twitter and finally they offered a refund and a re-delivery of flowers. I'm not holding my breath. I agree with the other reviews on this site that this is a poorly-run company with bad customer service. I will not order from them again.

I ordered my wife the 30 tulips and a box of chocolate for Mother's day. This is the worst flowers I have ever seen. They were almost dead when we received them on Friday. My wife did everything she could to perk them up. If this is what people receive from you all you will not be in business very long. I am very pissed off about this. This was the wrong time for this to happen. I will take my business elsewhere from now on.

Mother's Day: 1-800-Flowers advertised same-day delivery for orders received by a set hour. I placed my order from the selection of arrangements they offered for same-day delivery. An hour later, an 1-800-Flowers representative calls to say the arrangement they advertised on their site is not available for same-day delivery. However, they could deliver 24 long-stemmed roses in a silver vase the same day. I agree and tell the rep, the most important thing to me, is an arrangement delivered that Mother's Day, Sunday. -- NOTHING IS DELIVERED -- I receive a call Monday, the original flower arrangement I ordered Sunday morning is now available to deliver on Wednesday. This is the second time they have missed a specific delivery date. Subpar.

My husband ordered flowers to be delivered to my office the Friday before Mother's Day. When I arrived home, he asked if I had received them. I stated no and I left at my normal time. I called back to the office to see if anyone was still there. The answer was no flowers had been delivered. The flowers arrived after lunch on Monday. They were DEAD. Expectedly so considering the weather. What a waste. My husband had great intentions to make my day special and this was awful. I will NEVER use, recommend or suggest this company to anyone. After calling to complain they said we would get a refund. We will see. Based on other reviews I am not sure.

I ordered a bouquet for Mother's day and the flowers were never delivered. The florist called my mom instead of me to ask her to pick a more expensive bouquet and said they couldn't delivery the original one. Then I called today to request a refund and a customer service agent said a supervisor would get back to me by 1 PM eastern time. No one called back so I had to call back again during work.

I placed an order online for delivery on Mother’s Day. I placed the order on Friday for delivery anytime on Saturday or Sunday. The flowers were never delivered and I received no information as to why. On the Monday following Mother’s Day, I called 1-800-Flowers and they had no explanation as to why it wasn’t delivered and said that, “maybe the florist ran out of materials.” Okay... They asked if I wanted them to attempt delivery yet couldn’t guarantee that there was any more likelihood that I wouldn’t experience the same problem again. I asked for a refund and after I was placed on hold, the phone call was disconnected. Could have been a mistake or a dropped call on my end. Who knows.

I am rating 1-800-Flowers as zero! Had to put at least one star or I couldn’t continue. I will never ever do business with them again. The flowers were delivered 2 days before Mother’s Day to my 91 year old mother. The flowers were dead!! After 45 minutes on the phone with them they wanted to only give me 60% refund. I don’t think so! They are sending the flowers out again tomorrow. Because my mother wanted the flowers! If they come the same way I will insist on a refund! Do not ever buy from them!

Do not do business with this company; they are too big to care about the individual. They have let me down on Mother's Day no less than three times, the latest being Mother's Day 2019. And while it's possible the fault was not entirely theirs the first two times, yesterday it was absolutely all on them. They failed to deliver my mother's flowers in time, then had the nerve to offer me a $20 discount on my next order as a peace offering. I don't think so. Worst of all, they said they couldn't help me because "you know, Mother's Day is our busiest day." Yeah, I know that - it was 1-800-Flowers that wasn't prepared. So my advice is to put your money toward a company who really cares about their customer base - because 1-800-Flowers definitely does not.

Ordered a Mother's Day gift easy processing and delivered on time - Spoiled! Ok, so ** happens. Went online to customer service, filed a complaint and scheduled a reorder - No Confirmation! Called the next day and barely received confirmation the reorder was received, scheduled for delivery in 2 days and that I should receive an email - That didn't happen! The rep stated that my order will be double checked for freshness. This should have been done before first order and frankly losing confidence this will ever happen.

I purchased online the Large Amazing Mom Bouquet and the delivered product was nowhere near what was ordered. Order was placed 5/10 at 7:30AM, received a text indicating it was being processed at 10:07 AM and they were delivered at 6:10/15PM. I called and complained and was told I’d receive another arrangement on Saturday. Then I got a call stating they would not be able to process and deliver until Tuesday, May 14. Totally defeated the purpose. These were to be for my mother on Mother’s Day.

I ordered flowers to be delivered on Sat 5/11 for Mother's day, On Sunday May 12th flowers still not delivered. Emailed Flowers.com they said they would redeliver. As of Monday May 13th Flowers still not delivered. Called 1800-# they said they would send them out today, or give me a refund. Not happy that my 84 yr old mother had to wait around for 2 days and not receive her flowers as promised by 1800-Flowers. I would not recommend them at all.

Spoiler: Was picking out the perfect order for my mum a waste of time? Yes, yes it was. I ordered Mother's Day flowers the other day. Since I live several states away and was unable to travel to her. After I placed the order I decided to read some reviews. I quickly became worried when I saw a lot of complaints about orders being wrong, or just never delivered. I was pleased to see a notification when the order was delivered to the address on Mother's Day. However, when my mum sent me a picture of the flowers (To say thank you) it looked absolutely nothing like what I had picked out. Not one single flower, it wasn't even vaguely close. I sent an email and just got a generic message back saying they would like to schedule a re-delivery and "We will also issue you a $20 Savings Pass, good towards your next purchase". No thanks. Extremely disappointed.

I ordered flowers for my on Mother's Day on Thursday for Saturday delivery. The order process took close to 30 minutes. The flowers never arrived on Saturday. I made a call Saturday and the attendant said they could deliver on Monday. Unfortunately, Sunday was Mother's Day. When I expressed my concern they told me they would get flowers delivered on Sunday. Flowers never arrived. That call also took close to 30 minutes. I called the complaint phone number on Monday. All they could say was I needed to re-order. At this point I have invested 90 Minutes of my time and my mother never got her flowers. Horrible customer service. Attendants can barely speak or understand English and just don't care. I will never use this company!!

Look at all the 1 star reviews from 5/12 & 5/13 2019. That's because Mother's Day was 5/12/19 & no one's mother received their flowers by Mother's Day. We all paid for Saturday delivery but that didn't happen. They did leave a message Saturday afternoon asking me to call so they could tell me they didn't deliver my flowers but they knew my mother would still want them on Monday. Baloney, all they knew was they didn't want to have to refund any $$$. I hope someone from ESPN radio reads this & they stop sending business to this company. I know they lost my business for life. My order number was **. Thank You.

We tried three times to change the delivery address and they couldn’t do a simple thing like that. We finally caught a lucky break and got an English speaking supervisor who cancelled the order and admitted it should have been easy to do, and that they’ve gotten a lot of complaints. By that time, we had called Amex to cancel payment. It took a lot of time and aggravation. Should you use them? You decide.

I ordered my mom flowers for Mother's Day. The order was placed, I received my confirmation email, great! 7 hours later, I get a call from them. I answered, and no one talked for a full minute. I called back, and got someone on the phone, turns out the lady didn't know why I was calling. Okay, so I said bye and hung up. They called me back while I was on the phone, left a voicemail, that said I need to call them, okay...so I call them back a 3rd time. This time, the lady tells me my order cannot be delivered because what I ordered is out of stock. So I tell them to refund me, the lady apologizes and tells me she cannot refund today, as it is too late, I will have to call the next day. I also received and email from them, saying they can deliver an "equivalent" item. So, I said okay, I'll call tomorrow.

I ordered my mother Lavender flowers two weeks before Mother's Day. The picture was that of a vibrant purple plant that I was sure to pit a smile in my mother's face. What she got was limp, dead, gray plant that looked more like oregano than beautiful Lavender. These people instead of a full refund offered to redeliver on 5/29. Mother's Day was May 12, what use are they on the 29th? And the promise of delivery by a local florist? More like delivery from a florist 2 states away. Now they're only offering a partial refund for the delivery of a dead plant. Do not purchase a single iten from these people. Walmart sells better and cheaper flowers than these people. What a shame. Thank you for ruining what was supposed to be a nice mother's day surprise.

Ordered from this company a long time ago (5 years or so) and I didn't have any issues, so I decided to order some flowers for Mother's Day for my Mom. Flowers never showed up even 3 days later. I wish I would have read the reviews here first. Talked to customer service via website chat and they offered to still make the delivery. Told them no I wanted a full refund or I'll open a Paypal dispute since that's how I paid. They gave me an offer for 50% refund or something, again I told them full refund or Paypal dispute. They cancelled the order and said I'm getting a full refund, but I don't believe it till I see it. TLDR don't use them, I should have just called and used the local florists like I usually do.

I had ordered flowers for my sister to be delivered Friday, May 10th. When I spoke to her Sunday, 5/12, she said she never received them. I called to ask what happened. They said they tried to deliver it, but could not find the address. They never called my sister, whose phone number was provided and listed on the order. They also never called me. I asked to be credited. I was told I need a manager & none were available. I was on the phone for 48 minutes & no one ever became available. I hung up and called back again on Monday 5/12. This time I was told they tried to deliver, but the recipient was not available and they are unable to credit me. Meanwhile the delivery was to her office, where many people work & could have signed for them. I wound up having to call the credit card company to get the credit. Never again will I purchase from this company.

Ordered for Mother's Day delivery on Saturday. One day early. They never showed at all. Made for a great surprise. Just not the good kind. Called Monday and they have no idea why they did not show up. The order was placed and paid for. They offered to call her and apologize. Gee thanks. This is the second time this has happened. I will shop for flowers elsewhere for all my future orders. I would advise the same unless you want the flowers to arrive 2 days after the funeral.... Still trying to get my money back.

My son sent me a sunflower bouquet for Mother's Day. They arrived two days ago by FedEx in a box with a ball jar to arrange them in. I followed directions of cutting an inch off the bottom, etc. and looked forward to the flowers opening up. Two days later they look withered and ugly. I usually post flowers my son sends on Instagram but I can't this year because I don't want to embarrass him. It's the thought that counts but I feel really bad that my son wasted his hard earned money on such a flimsy ugly bouquet!

I just finished a long complaint letter to this company so all I can say is DO NOT ORDER FLOWERS FROM THIS COMPANY. I placed an order for my 91 year old mother to be delivered the day before Mother's Day and like so many other people on this site it was never processed, never received, and every time I called (4 times) I had to go through the same difficulties with agents that struggled with the English language. They told me they would issue a refund and didn't, then told me "it is out for delivery" which it wasn't, and then when I called to request my refund AGAIN, THIS MORNING, TWO DAYS LATE, they wanted to "redeliver". It is a scam. Worst online order experience ever and it ruined my mothers day too- all the phone calls, the lies, the time wasted.

Ordered flowers for deliver on Mother's day and was told it would be delivered 5/11/19 or 5/12/19. Got a delivery confirmation on Saturday 5/11/19 so I called my mother to make sure she got them. She had not and no one had rang the doorbell or knocked on the door. She checked the porch and there was nothing there. I called customer service and was told the delivery confirmation was early and was assured it would be delivered. The flowers were not. I called on Sunday 5/12/19 and was again assured the flowers would be delivered. Again, they were not. I called on Monday 5/13/19 and was refused a refund. Apparently 1-800-Flowers is OK working with people that do not actually deliver the product then stealing your money by refusing a refund when the product is not actually delivered but marked as such.

Received Mother’s Day flowers the day before. Second time the flowers were poor quality and died within a day. Complained to the company and they offered a redelivery of a bouquet of “comparable value”. I did that the prior time and they sent a lousy bouquet that also died in a day. This time the only thing that would make me happy was a full refund to my kids who sent it to me. They refused. Do not waste your money on this company. They use poor quality flowers, charge a premium price and do not satisfy the customer. Better to find a local florist yourself directly.

I placed two orders for Mexican Mother's Day (10th), when I checked out I used PayPal. So the day of the delivery, nothing gets delivered! I knew that PayPal put a hold on the funds for the flowers so I called them to see if the charges went through but the money was still in their account. I called 1-800-Flowers to check on my order and they said there was no order on file for me and that I probably never placed the order. I told them I was sure that I placed the order because I checked out with PayPal and they were holding the funds in their account until my order was shipped.

I ordered a lilac plant for my 91 year old mother for Mother's Day. I ordered well in advance and paid extra for a Saturday, May 11 delivery. The flowers were not delivered Saturday OR Sunday. I did call after my initial order to change the verbiage on the card that was included. I think whoever took this information down, messed up the order. When I called them today to see where her order was, I was told it would be delivered today. It was not. I noticed tonight that this plant is not even on the website now.

I ordered 2 bouquets from 1-800-Flowers to be delivered for Mother’s Day to my grandmother and mother respectively. The first delivery was to my grandmother and she called to tell me to get my money back because the flowers looked like they were over a week old when delivered. I was sent pictures of the bouquet and not only was everything drooping and dying, but I also paid for the upgrade to 30 stems and what came was less than 10. I called customer service and gave them a chance to redeliver. Well that was a mistake because I received the exact same trash that was delivered the first time.

I ordered flowers for Mother's Day 2 days before the holiday. They were not delivered and the company does not reimburse for that. This company does not understand the meaning or the value of good customer service.

This company is a complete joke. I ordered my mother flowers on the 5th of May for a May 10th delivery, did not come Friday. Callled and they guaranteed delivery by today (Mother’s Day). Guaranteed they would be there today; but nothing again. I have spent more than two hours on the phone with this joke of a company. Please DO NOT do business with 1800FLOWERS. Very disappointing.

Very disappointed with this company. They are not honest or trustworthy. They stated they would deliver for Mother's Day and failed miserably. When I tried to get them to refund my money and still delivered and refused. Should of read the reviews. DON'T use them and read the reviews first! Not even worth the star I gave them!

I had a great experience with these guys. The flowers and roses were beautiful and delivered today on mother’s day. I see they don’t have very good reviews on here and some have had bad experiences but I’m overall happy. My mom and sister loved theirs that I bought for them. Wish I could leave a photo on here for everyone to see but there’s no option.

I ordered some flowers for my mother in law for Mother's Day on May 8th and it was supposed to be delivered on May 11th; a day before Mother's Day and it was never delivered. I talked to them on Mother's Day and they said it’s on its way; and I had my mother waiting for it all day long, but of course it didn’t get delivered. After 9 PM I called them and they said oh sorry! No explanation! I asked them to deliver it the next day and they said we cannot find any shop in that area for next day!!! I would never ever buy from 1-800-Flowers!

I ordered some flowers for my mother for Mother’s Day; who I see once a year since I’m in the military. First off, the order never got to my mother's house and the customer service representative whose name was Kim was not helpful at at all. He kept cutting me off when I was trying to ask questions and kept yawning loudly over the phone. I was on the phone for over a hour and he could not even get me what I ordered, tell me where my order was, and could not give me any type of compensation other than a new order which would take 4 days and would not even be what I ordered. I ended up getting a full refund. I would highly not recommend this business, intend on passing the word to all my military folks about my experience, and will not ever be ordering from here again.

I wouldn't order from 1-800-Flowers ever. Their 100% guarantee is a joke. I ordered 3 bouquets of flowers for my daughters and mother-in-law for Mother's Day. They were horrible and didn't look anything like what I ordered. It was an absolute embarrassment! They wanted to resend the flowers AFTER Mother's Day...I told them my daughters were going to be at the hospital with their father who has cancer and would not even be home to receive them...and this will be my mother-in-law's last Mother's Day because she too has terminal cancer...they didn't care...so they offer me a 50% refund! For something that looked like it was bought at a grocery store for $10...wow! What a sorry excuse!! I am above angry...hurt...embarrassed!!

Supposed to be live plants, were just leaves pushed into soil, Not honest, selling one thing and delivering another, classic bait and switch. I had these sent to my Mother in the hospital, Very upsetting.

I chose 1-800-FLOWERS because they had so many choices for Mother's Day. I chose them this year for the first time because I had a few bad experiences with FTD the last few years and they are more expensive. My mom and I found the customer service with 1-800-FLOWERS was very polite and professional. My mother loved the arrangement, however they forgot to bring the extra balloon. I called customers service, they verified it and my mom had her balloon within an hour, no issues.

Ordered a Mother's Day bundle for my mother. It was suppose to be 3 days of gifts. Well she didn't get the first delivery the day they were suppose to be delivered so I called and spent about 2 HRS back and forth on the phone between 1800 Flowers and FedEx. Final it tracked down delivery #1 and fixed the problem. Next day was suppose to be delivery #2 and the day after delivery #3 so I called to check on delivery #2 & 3 and spent another hr on and off the phone with numerous people that were very uninformed only to have to speak with a "supervisor" by the end of the convo with the "supervisor" I finally said forget it just give me the tracking numbers and I'll figure it out myself.

I had ordered 2 bouquets of flowers for Mother's Day. One of the orders arrived and it looked nothing like it did online. It was not worth the $100 I paid for them. I called for a refund and the representative tried to talk me into accepting a 50% refund instead. It took almost an hour for her to provide the refund; this was on a Saturday. The following day, I waited for the second order and it never arrived. I called 3x about this order and was told each time to give it more time, despite the fact that they told me that they stopped delivering at 8PM. I called again once I received an email stating that my order was delivered when it was not. I informed the representative of this and she told me that I should give it more time again even though the email read it was delivered. I let her know that was fraud and she put me on hold several times for several minutes.

While calling my mom to wish her a happy Mother’s Day, I asked how she likes the flowers that were to be delivered Friday. She was confused—"what flowers? I haven’t gotten any flowers." Apparently the florist RAN OUT OF FLOWERS! The customer service people were unapologetic and couldn’t explain why it took them two days after scheduled delivery to notify me. The question was ignored. I had to repeat myself three times that I wanted a refund. Each time I was put on hold so the rep could process the refund. Every time, after 5 minutes on hold, he asked if I’d accept a replacement later in the week instead of a refund. I’ve used this company many times in the past, but the last couple years it has really gone to the **.

Two bad experiences with them in the past three months have guaranteed I will not be back. The first incident, at the time, was minor. My husband was out of town for Valentines Day and set up a gift to be delivered to me, on Valentines Day, because he felt bad he wouldn't be home. It did not come on Valentines Day, it came about 3 days later. Ok, I thought, things happen, so I still used them to order flowers for my mom for Mother's Day. I picked out a perfect basket for my mom, I knew as soon as I saw it that she would love it. I set it up to be delivered the Friday before Mother's Day. Friday came and I got a notification that it had been delivered. I got no acknowledgment from my mom that she received anything, which was odd, so I asked her about it, and she never received it.

I ordered flowers for my mother on May 9, 2019 about 1:30 in the morning. I called on May 9, 2019 about 8:30 PM to cancel the order and was told by Frank they could not process my refund of $86.46 because it is already out for delivery. My order is not due to be delivered until Saturday, May 11! So of course that's a lie! Now Frank continued to stick to the script and tell me how sorry he was that he could not refund my money because my order has already been confirmed and is "preparing" for delivery. I asked Frank where could I find the cancellation policy for 1-800-Flowers and he proceeded to tell me that "yes, we have a policy but I can't tell you where to find it because it's in our company." Whaaaat???

I ordered flowers for my daughter & daughter-in-law for Mother’s Day. DIL’s flowers delivered. Looked nothing like the ones I ordered! More babies breath than anything! My daughter’s flowers were not delivered. After many excuses & asking to talk to a manager or supervisor, I was told the supervisor was too busy to talk to me! 1-800-Flowers made a decision to deliver the wrong flowers, deliver no flowers & have horrible customer service. I made the decision to NEVER order through them again. I should have checked reviews before I ordered.

Bought a bonsai tree for a 5/11/19 delivery, the day comes and it doesn't arrive. I bought so I can get it before Mother's Day. I emailed them today asking its whereabouts and they told me it the delivery date is now 5/14/19. Now it's Mother's Day and my mother does not have her present. I do not recommend this website at all. After a few emails, it seems that they have a copy and paste reply. They did not listen to my frustrations or tried to compensate me in any way. All in all, if you want to buy flowers for a special someone, please do not buy from this website. They lost all their credibility. They do not care about their customers and they don't honor their delivery date.

This is very similar to the complaint I sent to their customer service dept: I ordered flowers for my Mother on 5/11 and it said on the order confirmation as well as the site that it would be same day. That did not happen, today at 10 am I am just getting a notice that the order is being worked. I also got a call shortly after the order, I missed it but they left a voicemail saying they had a question with a number. I called back, was put on hold and then told she couldn't help right now because someone was in my order and they’d call me back in 5 min. Nobody called. Was there a cut off time to get same day delivery? I ordered the flowers at 9:15 am so that seems unlikely. Was there actually an issue with the order? I will never know.

I will never order from this company again nor recommend it to anyone. I ordered flowers for my sister-in-law on May 7 for Mother’s Day that were to be delivered on May 10. In addition, my brother (her husband) passed away unexpectedly five months ago so this is her first Mother's Day as a widow and I was trying to make it special for her. I received an order confirmation on the 7th. However, the flowers were never delivered. I called customer support on the 12th and the first customer service support person told me that the flowers were going to be delivered on Wednesday the 15th which they never informed me about.

This was the worst bouquet of flowers I have ever sent. $75 for carnations when it was supposed to be lilies and daisies and roses. NEVER ORDER. IF I COULD GIVE THEM 0 STARS I WOULD. Customer service was awful. Wouldn’t even send the correct flowers.

Ordered "New Baby" arrangement and Mother's Day balloons 3 days before Mother's Day. Site Let me click on date to deliver, done, ordered. Half an hour later get a call, person couldn't understand English and refused to send me to a person that spoke English. Next morning I called to see why the delivery wasn't made, I was told the delivery truck went out before my order was placed. Would be delivered that day. Okay. Called 7 hours later to find out when it was going to be delivered, was told in broken English florist didn't have what I ordered in stock. Really???? I had to call them to find that out??!! Unbelievable. Listen, I know it's Mother's Day weekend, but babies are still being born, and funeral services are still being had, and flowers "just because" are being sent. 1800flowers' motto is sending smiles.... Corporate ought to rethink that one. Never again for me.

I spent >$100 on a large bouquet for Mother's Day. The bouquet delivered was worth more like $20-30, looked like it could have been purchased at the grocery store, and was completely different than advertised. Very disappointed and will not use again.

I ordered flowers to be delivered the Saturday before Mother's Day. Flowers never delivered that Saturday. When I called 1-800-Flowers Sunday (Mother's Day) I was told that they had so many orders for Mother's Day they were not able to get all of the flowers that were ordered delivered and the best they could do was to "try" to get the flowers delivered Monday (day after Mother's Day).

Fool me once. This is now the second time I've sent Mother's Day flowers through them and had the flowers be "delivered" that they never actually received. Is this a scam they run and hope some won't notice? I'm completely baffled at how it can be confirmed it was dropped off when it obviously wasn't and the person was home. Asked for it to be delivered early as well (Saturday) and it's now Mother's Day Sunday - still no flowers. If you can't handle the number of orders - do not take our money for insanely overpriced flowers and ruin what should be a happy day.

I ordered Flowers for my mom to be delivered before Mother's Day. Paid extra. No deliver, then I contact them, they promise it's going to be there. No deliver. The next day they say someone will contact me 12-24 hrs later LOL.

So disappointed with their service! On April 26th 2019, I ordered Mother's Day flowers for my wife (who adores flowers) for her first ever Mother's Day for delivery on May 10th. I was contacted around May 6th stating the arrangement I ordered was not available, and was recommended a different arrangement. I agreed. May 10th came and went. No flowers, no phone call, no email! I submitted a request on their website on May 11th inquiring about my order...no response. I finally called on May 12th, at which point I was told the new arrangement could not be filled and I would need to pick a new arrangement and new delivery date. I requested a full refund at this point. They ruined the flower delivery for my wife's first Mother's Day. I will think twice about ever relying on their company/service for flower delivery in the future.

Ordered flowers in plenty of time (four days early) to be delivered the day before Mother's Day. Could not find order on website nor did I get any emails stating that the order had been shipped etc. When I tried to track the order it would come up that this item "cannot be found". I called one 800 flowers a total of seven times over the next four days to only continue to get promises that "rest assured your flowers will be delivered on May 11" the day before Mother's Day. May 11th came and went with no delivered flowers. I called the morning of Mother's Day again for the seventh time and they told me, "We are sincerely sorry Mr. Scott (my first name) but your order was canceled by the agent you talked to yesterday." So apparently the agent somehow canceled my order.

Paid upgraded fee (total $30) to have flowers DELIVERED on or before 5/11. Flowers were not shipped UNTIL 5/11. Tracking shows it MAY be delivered 5/13. Contacted customer service and was told "nothing can be done". I asked for a refund of the delivery fee, and, again, was told nothing could be done "because it's in transit." That's straight up a lie. So, not only is 1800Flowers incapable of scheduling/making a delivery on time, their customer service will flat-out lie to customers.

1800Flowers was suppose to deliver Mother’s Day flowers to my daughter on 5/10/19; however they never arrived. I contacted the company and they said delivery would be 5/11/19. They were NOT delivered. I contacted them again and they said they would deliver the flowers two days ago on the 10th. Today is Mother’s Day but they are NOT delivering flowers to my daughter and they already charged and were paid by my credit card. I am angry and disappointed. Marice **

I placed an order for Mother's day gift flowers to be delivered on 5/11. Somehow the date was pushed to have the flowers delivered on 5/25 which is not the date I picked for them to be delivered. I called and complained to customer services and was basically told there was nothing they can do - that the earliest they can deliver the flowers is on 5/21 nor could they refund my money because it would mess up their deliveries!

Don’t use this not so Fine Flowers shop. My son order flowers for Mother’s Day. Worst flower ever... He ordered roses and lily for 145.00. What I received was small vase of wild flowers. My son called the flower shop and spoke with Cynthia. She was rude, and made all kind of excuses for why this happen. Not a I’m sorry, let me send another flower arrangement that right... Then Cynthia at the not Fine Flowers shop started fussing at my son. This isn’t customer service. You don’t treat customer like this.

This company deserves 0 stars. Ordered flowers for Mother's day to be delivered Saturday May 11. After all day tracking, I finally call customer service to find out where the delivery is. Come to find out the florist is running behind and can't make delivery until Monday. I told the agent Monday is too late. I was offered everything EXCEPT a refund. 3 phone calls and 3 agents later, after 50 minutes on the last call I have an email confirmation stating I will receive a refund, still no refund.

My son-in-law and daughter sent a bouquet of pink and white tulips, there were supposed to be 30 flowers in the bouquet. Which I never would have known, except for the matter that they arrived covered with specs of dirt, and 2 of the 14 stems were broken. So I called 1-880-Flowers to say that they should be refunded for what was sent to me, the flowers were unacceptable. I spoke to someone who had a very hard time understanding what my complaint, so I let my daughter know they should expect a refund for the order. I sent her a photo of what I received, she said there are supposed to be 30 stems!!! Only 14 stems were delivered, 2 of which were broken. NOT 30. So they just expect the Moms to say thank you, and count on nobody knowing exactly what was sent! THIS IS FRAUD!!! TOTAL RIP OFF!!! DON'T PURCHASE FROM THIS SITE!!!

If I could give them zero stars I would. First of all, I ordered two bouquets to be delivered mother’s day, Sunday the 12th. They were both delivered a day early. Neither of the two were the bouquets I ordered. They didn’t even resemble them at all!! Had I known they were going to do whatever the hell they wanted I wouldn’t have paid nearly $90 for a crappy bouquet. Don’t order from them! Lesson learned.

Order placed 5/2 to be delivered 5/4 to get there before a birthday 5/5. On 5/3, I got a message to call them. Customer agent told me that they would deliver "magnificent roses and add chocolates", but apologized the order couldn't be delivered until 5/7. On 5/7, the order was not delivered. I called to tell them. A new agent told me they would upgrade the order and set delivery for a different arrangement on 5/10 because they couldn't get the one I chose before. So even though we missed her birthday they would get there before the mother's day rush. Again, they did not deliver on 5/10. None on 5/11. I wound up calling a local florist in the recipient's town myself which cost me $3 fee when 1 800 charges $17. I filled out the 1800 flower non delivery form for a refund, but am not optimistic they will respond given the other reports to CA today.

I ordered a very nice (and expensive) bouquet for my mom for Mother's Day. When she got them, she sent me a picture saying thank you, and the flowers were NOTHING like what the picture looked like. They weren't even the right colors. I called and complained, and they quickly said that they would send more, but that the product was unavailable, so it still wouldn't be what I actually paid for. Apparently, the product was never available, and they thought it'd be fine to send any random bouquet they had. They also gave me a $20 savings for "next time," but I can guarantee you there will not be a next time. The worker on the phone was very nice, but you could tell he refunds people a lot.

I ordered flowers for my elderly mother more than a week early for Mother's Day. I was informed they tried to deliver 3 times, but it was not true OR they just got so busy they didn't try. When I was trying to figure out how to get her flowers at least ON Mother's Day I was told it was too busy. What a crock - they wanted to CALL my mother (85) at 10PM to apologize for her NOT getting flowers? What would THAT do? Don't trust them with important deliveries!

If I could give them zero stars I would. This company is terrible! I ordered flowers for my mom for Mother’s Day and selected a Friday delivery so she’d have some time to enjoy them ahead of the holiday. The flowers were not delivered Friday so I called Saturday afternoon to check on the status of the delivery. Their customer service reps are clearly offshore and just given a nonsense script to read from. When I asked to speak to a supervisor I was put on hold and then told she was busy. After 23 minutes I was told I would get a full refund all of and that the order would be delivered today.

Nothing upsets me more than crappy customer service... my current experience with 1-800-FLOWERS. They have lost a customer. I placed an order for Mothers day on May 7 for delivery on May 10. I have an order confirmation and payment received email. I received no notification that my order had arrived on May 10. I checked today, May 11... still nothing. I called your customer service and was told due to high volume my order may not be delivered until Monday or Tuesday.... HELLO... Sunday is Mother’s Day not Monday or Tuesday.

Flowers ordered by my son. Delivery delayed because florist said we were too far out of town - we are eight minutes from downtown. When flowers were finally received they were dead so one 1-800-Flowers send a replacement which consisted of one dead sunflower... Seriously? The price was outrageous, the service was abominable, the quality was laughable. The only good news is I was able to get a refund for my son. We are done with ordering flowers online.

Flowers are always fresh and beautiful. Delivery always as promised with updates of delivery status the whole time. I use ShopRunner and get free delivery, too, which is a great benefit of American Express.

The flowers showed up on time and were beautiful. It was an easy experience ordering and selecting. There were a ton of options to choose from. Shipping options were easy to choose from and affordable.

I ordered flowers for mothers day a week early and they were not delivered at all. I was not notified that there was an issue and that they were not delivered. I could not understand the customer service rep who continued to repeat the same unhelpful information. They told us they could re-order the flowers but they would not be delivered for 4 more days, after mothers day. They would not allow me to speak with a supervisor even though I asked repeatedly. After over 30 minutes on the phone with her, she hung up on me. When I called back and spoke with someone different, she said there was nothing they could do but refund me. I had still wanted the flowers delivered either today or tomorrow on mother's day, for which I only wanted the service charge waived for my inconvenience. She said this was not possible and the conversation ended there. I was refunded and will never use this company again.

I ordered 2 same day deliveries to 2 different people on Friday for Saturday or Sunday delivery, flexible delivery. The website said that was available so I paid and ordered. Saturday morning I get a call from 1800 Flowers telling me that the local florist can't do the delivery on either day as they are too busy, would it be ok if they deliver on Monday. The flowers are for Mother's day, so I said NO.

1-800-Flowers accepted my order, gave a delivery date and charged me extra for the delivery date chosen, and then was unable to fulfill the delivery date. Rather than attempt to help the customer who called them to inquire about the order, their customer service rep provided virtually nothing of a solution, and instead just told me how busy they were and that I should be OK that they didn't fulfill their order. Where I'm from, when someone takes your money in exchange for a promised service, that constitutes a contract. Failure to meet those promised services constitutes a breach of contract. Buyer beware with 1 800 RIP UOFF.

FRAUD - DO NOT ORDER FROM HERE!! I should have read the reviews here first!!! I ordered flowers for my Mom to be delivered today, the Saturday before Mothers Day. I got an email and text that the flowers were delivered at about 9:30 am. My Mom checked and guess what, no flowers!! She even walked up and down the block in case they were left at the wrong address, nothing! Called customer service in India and was told, "We show the flowers were delivered to a good address" - like that was it and I was lying. They then said there was no tracking number, so the text/email was wrong and the flowers would come. Call after 8 pm if no flowers. Then, less than an hour later I got a call from another service agent saying, "Our records show that the flowers were delivered to a "good address". Mom checked and walked up and down the block again, nothing!!

This was such an unbelievably terrible. First, I was satisfied that my flowers had been delivered to our son in the hospital when I received a text saying so, then the next day we learned that they were never received. It took 3 customer service calls all in which I was told that they would be delivered again at no cost. Ok, felt pretty good again, then still not delivered. I had to call again only to have them tell me that they could not deliver because the florist was not able. No call to me, nothing! Finally I asked for a full refund and they offered no guarantee and by this time I am feeling unsure of anything they say... I was told it would be 5 to 7 days with no apologies or anything. It remains to be seen if I ever see my money... Do not use these people.

I sent my mother roses for mother's day from 1-800-Flowers. A day later she sent me a picture of the flowers I sent her from 1-800-Flowers. The flowers were wilted and I ask her how many were in the package. She said there were 14 wilted roses, I ordered 18. I immediately got on the phone and called 1-800-Flowers. Told them I wanted a refund. The girl said they could send out a replacement but could not guarantee they would arrive before Mother's Day. So I told her no just a refund instead which she replied they could give me a 50% refund only which I told her I wanted the entire amount refunded. Again she said a 50% refund is all they can do. I ask to speak with a supervisor and she told the supervisor was busy and all he can do is a 50% refund and hung up the phone.

I placed an order for Mother’s Day 2019 with ship date of May 10th. I received order confirmation and trusted the delivery would arrive before Mother’s a day. When it did not arrive on May 10th I called customer service and they gave me FedEx information to track the order. Needless to say customer service was no help since I had to track down my delivery myself.

I order flowers for my girlfriend and they were not delivered even though I ordered them on Monday and was expecting them to be delivered on Thursday. This is the second time I placed an order using this rip off company and this is the second time they were not delivered. They have the nerve to say they will give me a discount on my next purchase and hoping I would agree. I will never use this company again. Next time I will use ProFlowers.com, I feel at least with them they will deliver the flowers instead of giving me a discount on my next order that will not be delivered.

Beware of ordering flowers from this service. I called at 8 pm to ensure they could deliver flowers in time for a dear friend's mother's funeral being held several states away the following day at 1 pm. The agent assured me I could order online in the next two hours and they'd arrive in plenty of time. I placed an order immediately and received a receipt. Two days later I received a notice the arrangement had been delivered at 7:02 pm the day of the funeral to the church, which was closed. When I called the church, they confirmed they had found the "dead" flower arrangement on their steps the next day. So sad and embarrassing. I requested a refund and they offered to redeliver another arrangement. To whom??? I pushed hard and was in the midst of declining the charge on my credit card, when they finally called me and I asked to speak to a manager and got a refund. But that's not the point, is it? I'll never, ever order from them again!

Do not order from this company. I ordered two bouquets. One was delivered on time, the other was not. Trying to get the issue resolved proved to be a nightmare. I was told 3 different things by 3 different agents. I received an email for a delivery that NEVER took place. Called again and was told they deliver in 4 days. Unacceptable. And the customer service representative hung up on me. Dissatisfied, disappointed, and frustrated. I should've read the reviews from this site before ordering.

I paid $95.00 for flowers for Mothers day. She lives in Austin Texas and the flowers were delivered from Arlington Texas, 4 hours away, on a FedEx truck, and were shipped Friday morning for a Saturday Delivery. They flowers sat on a truck overnight??? Nothing as shown, the flowers were wilted and full of green filler. Looks nothing like the website picture. Very disappointed.

NEVER EVER order from this place no matter what!!!! Horrible service!!! I placed an order online for Mother’s day bouquet. The website took my order with a statement stating: prefered delivery date is Sunday, May 12 but delivery on Saturday, May 11 is acceptable. Then I got a call from them saying that my order will not be delivered until MAY 21 because their local florist has reached maximum capacity. Told them that is not acceptable. They told me they will change the type of flowers and deliver it on Tuesday, May 14. Keep in mind, I’ve already been put on hold and dealt with this incompetency for 30 minutes!!! I told them that is ridiculous, and to cancel my order. They really did NOT want to refund my money even though it’s mistake on their part.

My neibhbor's daughter sent flowers from WA to CA. They were shipped from a facility 110 miles away and were mostly dead and dying. I will never do business with them again. Customer service is terrible.

I ordered flowers for Mother’s Day, and made sure to do it a few days ahead of the rush. The order was submitted and the amount was deducted from my account. Everything seemed ok. 30 mins later, a rep from the company called and said that my order could not be processed and offered an alternative selection which I turned down. I told them to cancel the order and refund me my money. The rep placed me on hold to talk with a supervisor. He proceeds to tell me that the order was cancelled and my refund was approved.

I will never use this service again and suggest others not either. I had to call customer service 4 times before a resolution was reached. My elderly mother did not receive her 2 dozen roses by Mother's day. 1-800-Flowers contracts their customer service out to a foreign company in the Philippines with poor representation. I was told the order was reordered and I would receive an email confirming the action. No email received and customer service contacted again. Customer rep did NOT PLACE THE REORDER after being on the phone for 45 minutes. Called again... No documentation on prior reorder. On the phone again for 45 minutes and told the flower arrangement is no longer available. It took a total of 4 calls to finally get the order placed which is now late by 3 days and not 2 dozen roses. I'm sure you can understand my frustration! Never again!

Flower basket labeled large but embarrassingly small. Delivery 2 hours after visitation started. Very unsatisfactory. No local help line. Offshore customer service absolutely no help. Next time I would directly call a local florist.

I called 1800Flowers to tell them I did not order flowers but they said no changes could be made as they were busy with Mother's day offers. I asked to speak to a supervisor. The lady said no that she was the only person I could speak to. I found out after my credit card alert sent me a text about a hefty charge. I contacted credit card company and hope I'm not responsible for flowers I did not order. I never have used 1800 flowers, nor will I

I normally purchase my flowers through FTD flowers. I had used 1-800-Flowers previously and had poor service as the flowers were delivered late and their claim was they were not available. Although website showed they were and 3 days later I had to contact them and was told they were working on getting them. So I decided to give them another try since FTD showed they didn’t have any florists available to deliver in my timeframe and I didn’t want flowers shipped in a box, 1-800-flowers did this time deliver them promptly. But after successfully applying a promo code and invoice showing me one price, when my card was charged it was not for the correct price.

I will NEVER buy from this company again!!! The whole experience was awful. I ordered 2 dozen roses for my wife for Mother’s Day with my PayPal account on their website and never got an confirmation email, so I called the company and they say I need to call PayPal because they don’t have a record of it. I call PayPal and we go over the transaction and the customer service rep says, "Everything is good on our side. We’re just waiting to hear back from 1-800-Flowers." I Call them back, tell them what PayPal said, gave them the transaction number, my email, my phone number and the date I ordered. The rep for 1-800-Flowers would contact me in 24 hours, mind you I started this process on Wednesday. My flowers are supposed to be delivered to my wife on Friday. Now it’s Thursday, still no contact from the company so of course I had to contact them again.

Order was NEVER DELIVERED! Called customer service and they could not even provide me with any tracking information other than their internal order number **. This is NOT a FedEx tracking number. After wasting my time researching what happened, they finally offered a refund, but this does not fix the issue. That gift was for Mother’s Day on this Sunday and $70 worth of flowers that were supposed to be delivered the Friday before (May 10) were not even sent. If they were sent, the recipient never received.

Don't even bother making an order, go drop them off yourself. I placed an order and never had it shipped. I am currently on the phone line and it has been 40 minutes, I ordered 2 days in advance to make sure everything was set. All was sold-out and that is why they cannot ship my flowers. They offered to ship one week later with a downgraded style of flowers and no chocolates.

Remove the one star! Absolutely horrible!!! There is a reason for all of these terrible reviews. Placed a double order back in April, one for a birthday and another for Mother's Day. The flowers for the birthday recipient were nothing like the photo...awful. I then get a call/message one week before Mother's Day for the Peonies I ordered. I called, got someone who barely spoke English and could not figure out why I got the call. Hung-up and called again...same. The woman was barely able to speak English but tells me my order was 'flipped'. Since I (thankfully do not work at 1800Flowers) I asked what that meant. The woman did not know, put me on hold and never came back.

I placed 3 orders for Mother's Day, with more than enough time in advance. 1 order (for my mother) arrived half dead. The second order (for my mother in law) looked absolutely NOTHING like what I ordered. And the 3rd order (my S.O. 's step mom) was wilted and one it's way to being dead. I am so incredibly embarrassed by this. I can promise you, I will not be ordering from them again.

I ordered flowers on 1-80-Flowers.com Thursday before Mother's Day (I know - a bit late). When I received the confirm. email it showed my previous address as the billing address. I called immediately a few minutes after ordering to try to update the billing address but was told to call back the next morning - they could not change it now because of the high volume of calls. Next morning I called again - was told then that no changes could be made since the order was already processed. I asked the girl how could the order be processed with the wrong billing address? She said "I don't know."

I placed my order timely on Tuesday for arrival on Thursday to beat the Mother’s Day rush for Sunday. The item was never delivered on Thursday and they are telling me they cannot send out the same flyers or a close replacement as they sold out. They told me first they would give me a refund and then ship flowers out next week then they canceled the order and told me they would just send out flowers than that order was canceled and I was told I would only get a refund. I think got another email to say they’ve ordered a replacement flower but never asked me which one I wanted or gave me my refund. I’ve been asking for an email to show they’re doing this and nothing has been sent to me. Completely dissatisfied and wasted three hours by phone.

I ordered flowers for Mother's Day from their website. Everything processed properly on my end, I paid via Paypal, and it processed with a preauth on my account. The flowers were to be delivered on the Friday before Mother's Day. I went to check on the orders and they were nowhere to be found on my account. I tried using the chat and via phone to resolve, they were unable to find my orders either. I am being assured that the Paypal preauth will drop off my account and I will not be charged, however, now I have no flowers being delivered and no help of any kind from 1(800)flowers. I was not offered any solution except to reorder, no discount or any compensation. I had ordered with a discount code on my original order, I was not even offered that. Basically I felt that I was left on my own and it was just "you can reorder". No way was I trying that again, I am not even sure I will get my $150.00 from the original order with them.

I ordered a white hydrangea plant ($50) for Mother’s Day. The “arrangement” literally has 1 stalk with 1 flower (O-N-E!) and was potted in about 3/4 cup of soil, not even enough to fill the bottom of the plant holder. It looks like we spent $10 on her gift. I am so embarrassed and will never ever use them again!

I ordered flowers for mother's day for delivery Friday. The day after the order was placed, I received a voicemail letting me know that a minor change was made to my order. I called back the next morning and the agent who helped me could not find any details of this "minor change" and assured me the order was processed accordingly. I then received 2 voicemails later that night, letting me know the arrangement I ordered was not available due to the local florist having received too high of volume. The company was going to replace with a different option and asked me to call them back to confirm. I called back and the agent advised the name of the replacement arrangement, and confirmed that they would send me an email with this replacement information.

Decided to send flowers to my deceased mother’s grave for Mother’s Day. This was very meaningful for me and meant quite a bit to me. They delivered the flowers a week early - in the snow and rain. Called; made second order I wasn’t supposed to be charged for. They have now billed my credit card four times. Have called five times to try to resolve; will not let me speak with the manager and will not remove charges. They have promised to remove the charges yet their customer service agents appear to be quite inept and incompetent.

I was not able to change the delivery address ahead of time. So my mom's flowers went to her business when no one is there. Also at checkout they didn't show the total and they charged shipping when I selected free shipping. I'm never ordering through them again.

I was very disappointed. I ordered Mother's Day Flower for my mother. When they arrived, the package was damaged and it was supposed to be beautiful purple blooms. However, the flowers had brown dead blooms. Totally unacceptable for the cost! I chatted with customer service and he offered to send another shipment "Since you feel that you did not get what you ordered". What a joke, No I did not order dead flowers!! Really??? Never again will I order from them!

I'm so disappointed. Having ordered previously, with no issues, I placed an order for my mom. I purposely chose a date BEFORE Mother's day to avoid any delays or unexpected problems. Still haven't been delivered and customer service is a JOKE! Why am I paying crazy service charges and shipping if they aren't living up to their end?! Very disappointing. Won't bother with them again.

I ordered flowers for my mom in another state, they were to be delivered Thursday before Mother’s Day. When she received them the box they were in was damaged, they were packaged upside down, and the stems and flowers were wilted and soil was dry. The plant was damaged severely. I felt really bad. I called customer service to correct the prob or get a refund. I was in the phone approx 20 mins with someone who continuously placed me on hold, very unprofessional, will never do business with them again.

I spent $80 for a precious pup arrangement to be delivered, they sent me an email saying they slightly changed it, I called to make sure of what they said they just changed the outside flowers and the pup was still white carnations with a balloon. They delivered today, they didn't ring the doorbell, left it on the side of the house in a box in the sun. No water. The box was noticed a couple hours ago, the arrangement was wrong. Tulips and on top of it they had wilted. I've spent so much time on the phone and want a full refund back. They won't let me talk to a supervisor and now I'm told to call back after 8. They ruined a Mother's Day gift, if they didn't have it they should have told the truth and not do what they did. I will never buy from them again.

This is my first bad experience with 1-800-Flowers, but I will never do business with them again. April 25, I ordered a large orchid for my mother for Mother's Day. It was supposed to be delivered between the 1st and 3rd of May. Every time I checked the website it was "out for delivery". Then I get a notification that it will be delivered Monday, May 6. Fine. No orchid for Mom. I get another notification that it will be delivered yesterday before 8 pm.

Ordered flowers 2 full weeks before they were to be delivered. They were not delivered and company has given me 7 reasons as to why, but not blaming themselves. Asked for supervisor and would not put one on. They hung up on me not completing my refund, or talking to a supervisor. This company says they guarantee 100% satisfaction. This is a lie. Do not use this company to send any type of product.

DO NOT ORDER FLOWERS FROM THIS SITE!! Mother's Day tulips were ordered and they arrived moldy and wilted. It was a complete disappointment. Then when I called to complain, the person was out of the country but yet promised to 'personally' make sure they were fresh next time? Then they called next day to apologize however that person too was from out of the country and you could tell the call was scripted. If ordering flowers for someone out of town, go to a florist in that town. Never again will I trust this company.

I am very disappointed in 1-800-Flowers.com's lack of service and inability to fulfill my order, which was placed a week in advance. The same day the order was placed, I called because even though on the website I changed the city three times, every time I advanced to the next page, it reverted back to the incorrect city. When I called, I was told by the rep he had updated delivery to the correct city. At 12:22 a.m., May 9, I received an email confirming my order had been shipped.

Really disappointed in this company. I ordered flowers to be delivered to my mom for Mother's Day but just found out that she's going to be out of town for a wedding. I tried changing the date of delivery but was told I'm not allowed to because of the high demand of flowers for the Mother's Day holiday. I understand that but I wasn't even trying to send them on Mother's Day. I was going to push it out to after Mother's Day for when she'll be back in town.

To whom this will concern; I decided to give this company a try since the company kept popping up on my Facebook page! Found an arrangement, went through the order process, tried to pay through Paypal because it's my trusted and simple way! Hit submit and the screen continued to stay blank. Soooo I thought to myself the order is not computing! The order was for $89 btw! So what do I do? I decide to try again! Bad decision! I go through the process again, and the same thing happens again! I gave up and then decided to check my email and there it is showing 2 orders for $89. Mind you on their website I never saw a Success, Thank You for your order!

1800 Flowers gave me FIVE delivery dates. The first they missed, I called. Got a new date. No delivery, I called. Rinse and repeat until I got so frustrated I just wrote to them to refund me. They said they would deliver AND give me back my money. Still waiting on both.

I had placed an order with two items on May 1 in the morning. The two items were: My pet plant-cat treats and the popcorn factory smiley face 3 way tin. I received an email from 1-800-Flowers later that day saying that the popcorn tin is out of stock and to call 1-800-Flowers back. I then received another email May 3rd saying that they cannot locate a florist in the area to deliver the cat pet plant and to call them. I then called 1-800-Flowers on May 4th and told the person I spoke with to CANCEL my entire order. The call center is clearly not in the U.S. and the employees are working off a script. The agent confirmed that the entire order would be cancelled and that I would get a refund. On May 6th, I called back 1-800-Flowers to confirm my order had been cancelled, and inquired when I would get a refund. The agent told me in fact my order had been cancelled and that I would expect a refund in about a week.

This morning I had the worst experience with 1-800-Flowers. I ordered a large spray standing arrangement for a funeral. My nightmare started after placing the order. I kept receiving calls from an 800 number. Every time I answered no one would say anything but I could hear people in the background. This happened 4 times until someone with an extremely heavy Asian-like accent spoke. She asked to confirm my order which was fine. Then she said, "Ok thank you" abruptly. The same person then calls again a second time asking me to confirm the delivery time. I'm like really? All this information was on the order but fine whatever, I confirmed.

The website was difficult to navigate and somehow flowers for my mother in Arizona were ordered to MY address in Colorado. Oh, well - I'll just open a chat window with customer service and fix it. Nope! The person on the other end had horrible English skills and seemed to be trying to just wear me out so I would give up and accept $67 of Mother's Day flowers for myself. Or "she" was clueless. Kept telling me that someone else there was trying looking at my order, then that it was too late to change the shipping address. This was only about 15 minutes after the order.

This was the worst Internet experience I've ever had. First of all, I have to admit that I gave the wrong address however, an address that doesn't exist. 1-800-Flowers graciously agreed to deliver the flowers to the correct address, however, the customer service rep didn't write down the correct address. She was in a very loud call center and didn't speak good English. I called back and gave them the correct address again. In the meantime, I received a customer feedback form in the email and filled it out. A rep. who spoke good English answered and made sure the correct address was on file.

I ordered a flower arrangement that was meant to look like a dog for my mom for Mother's Day. I saw this advertised on Facebook. What she received were some drooping, ugly purple flowers. Nothing even slightly resembling what I ordered, AND dead to boot. I never would have ordered her flowers if it not for the dog arrangement - something I thought she'd really enjoy. Customer service was atrocious. Scripted lines, and after wasting 35 minutes of my life, the best they would do is a 50% refund. For a product I didn't order. I'd attach pictures if that was an option. Don't waste your time or money on this company.

I ordered flowers for my anniversary. I specifically ordered my girl's favorite flowers, in an arrangement and vase I knew she would love. The flowers that arrived were completely different, in a different vase (with the same specialized card I wrote though). I emailed to get my money back, since I wasn't given what I paid for. They said "Your order has already been delivered, so unfortunately we're not able to cancel it". Didn't want to cancel it, just wanted my money back. Never using them ever again.

I ordered a 29.00 bouquet and used a promo code for free shipping. After submitting my personal information and payment, the amount increased to 49.00. Customer service refused to cancel order or refund. Do not do business with this company!!

Ordered these flowers on Friday with a confirmation that these would be sent to the recipient on Monday before lunch. Just received an email stating that they wouldn't be delivered until 5 pm AFTER she leaves work. What's the point of sending a confirmation email with time of delivery, if it's not going to be honored? Ridiculous. Will not order flowers from here ever again!

Never gave me a total online and just charged my account. Once I called to cancel the order I stayed on the phone for 30 mins trying to get a refund to only get offered discounts and then finally they try to cancel it and says the system won’t allow it. I will NEVER order or recommend this company to anyone!!!!

My husband ordered flowers and chocolates to be delivered to me for our anniversary. He ordered them almost a week early. The flowers I received were pretty but the flowers and vase were not even close to what he ordered and paid for. The candy is a complete disaster!! DO NOT EVER ORDER FROM THIS COMPANY!! YOU WILL NOT GET WHAT YOU PAID FOR!! He paid $40 for a box of name-brand high quality truffles. What I received was two bars of Moser Roth chocolate, approx. retail value $1.99 each at Aldi's.... WHAT?? I assume he is going to complain and dispute this with his credit card company but how in the world do they get away with this? BUYER BEWARE!!!!

I ordered a corsage for my son’s high school prom from 1-800-Flowers. My wife - did not trust that they would deliver as she had been burned in the past and ordered from another online place - mine never came and hers did. Worse - they charged me - they never called me - they never emailed me - and they didn’t take the charge off my card until I called them and waited on hold for over 15 minutes to confirm that they messed up! They refunded me but I will never use them again. I would encourage you to think about using anyone else if you are in a must have scenario. My wife taught me a lesson here and this company is a joke - as the saying goes... you had ONE job to deliver a single flower and messed it up hopelessly.

I ordered an arrangement my mom would love and she was sent a smaller, different color, different greenery arrangement. I was on the phone with 1-800-Flowers, and the next 5 arrangements I choose were not available for delivery within the next few days. I had to settle for another arrangement that was pretty but we really wanted something soft and pastel not vibrant. I had this delivered a week early, the Monday before Mother’s day. We initially chose white and peach southern living arrangement, she got white and red with Baby’s breath.

I sent my mother a "same day" bouquet for her birthday on Saturday, April 27th. I am in a different time zone and so it was well before florists opened on Saturday that the order was placed. I found out from my mother that they arrived on Tuesday, April 30th. They were left on her doorstep, even though she was home and they could have knocked and handed them to her. Sloppy service. They don't deserve my money or my time and they certainly won't get it in the future.

I was told all of the following over multiple emails and phone calls trying to get a delivery date error corrected: "Delivery date has been changed. We called you but there was no answer (No one called. I was literally doing all of this ON MY PHONE). Delivery date cannot be changed. Delivery is delayed due to weather (how is that possible when you haven't even confirmed my order/Delivery date). Delivery is not available to my address. Let me look into this and call you back. (No call back). Delivery has been changed. Product can't be delivered to your address. There is no local florist available. I can't access your account at the moment because someone else has it open. Give me your number and I'll call you back. (No call back).

I ordered a bouquet, based on their website photos. It was expensive. The bouquet was delivered on the date I requested, however, it was the WRONG bouquet. I contacted the company and within 15 minutes I got a reply apologizing for the wrong bouquet and offered to send another bouquet "at no cost to me" to make things right. About 10 hours later I received another email telling me that they couldn't send the bouquet on "the date you requested of 5/4/19" because they "couldn't find a florist. The original bouquet was delivered on the date requested of 5/4. Today is 5/5/19. They also "suggested another arrangement" which IS the one I ordered in the first place. I replied to their most recent email telling me "we can't find a florist", and told them I wanted a full refund and if that wasn't possible, I would take the next step. I WILL pursue this. Do not do business with this company. You are better off calling the florist who will deliver your arrangement.

I ordered flowers on April 30th to be delivered for Mother’s Day, and discovered I had a typo in the address, and can neither change the address or get a refund. We are 5 days out from the scheduled delivery date, and I am being repeatedly told that neither option is available to me because “the flowers are out for delivery” which is clearly nonsense. Dishonesty and evasiveness are no way to do business.

My Great Aunt of 101 year old passed away last week, I completed an online order to have the funeral service spray delivered on Tuesday directly to the funeral home. I did not receive a confirmation of the order so I called customer service about an hour after placing the order (which I believe may be in a foreign country, because I could barely understand the person and heard many of the same types of accents talking around her). At that time, the agent confirmed they had received the order and would process on the day requested.

Total disappointment!! I called 1-800-Flowers to order a floral arrangement for my 92 yr old mother, whose birthday was today. I went to check on it, as I did not want any problems. They had the wrong delivery date, and couldn't deliver it on time but said they had a local florist who would deliver it today. It wasn't the same arrangement, as I ordered the one w/ chocolates but they gave me a 10% discount. I called today, at 1:30 pm as she hadn't received it yet and was told it couldn't be delivered until tomorrow now. Terrible management of the order processing. I cancelled and requested a refund. I will not be using this company again!

I made an order on their website for Mother’s Day flowers. I was immediately charged but never received a confirmation from 1-800-Flowers. Luckily I followed up with them prior to the delivery date and found out they had no record of my order.

I received a flier in the mail that showed beautiful flower arrangements for Mothers Day and it offered "Free Shipping" and "No Service Charge" along with a 20% discount promo. I decided to call and place an order for my mother, wife, and two daughters. The arrangements varied in price between $150 and $70. The total would have been $370. While placing this order I was told there was a "surcharge" based on the cost of the arrangement so the $150 arrangement would have had $72 added to it! I explained the "Free Shipping" and "No Service Charge" offer with a $20 per year fee. They said, "Oh that does not apply to the surcharge."

This is the last time I will order from this company. The first time my order did not show up for a company party and I had to report it to PayPal. Two years later, I decided to try it again for my grandson's birthday. I ordered on a Wednesday to be delivered on Saturday. I called on Friday to get an estimated time of delivery....Once again they said they could not find my order but amazingly enough, my PayPal account had been charged for this item. I spoke with two customer service reps who kept apologizing yet could not remedy the situation. They actually could not find the product on their own website and said it was no longer available! Thank you again for ruining another party! Why do you bother asking for our contact information when you don’t have the common decency to respond when an item is no longer available and cannot be provided. Do not order from this horrific website!

When ordering online I found the site difficult to navigate and/or not working right which will cause you to have to call to place your order which is where they pull a classic "bait and switch" to push a higher priced item so be wary of that. So, I tried again online and the order supposedly was filled properly according to my confirmation emails. But nooo.

I strongly advise = Do not purchase the annual Celebration Passport delivery offer. By using this service any discounts are NOT applicable. In the long run, I am spending way more. I also cannot remove it from my membership and opt for a discount rather than the "FREE" delivery.

I am actually still on hold as I am writing this review. I received a special offer via Apple Pay so I decided to order my mom some nice flowers for Mother’s Day. They didn’t give an opportunity to put in her address when ordering, so it was shipping and when I was told to continue it billed my Apple Pay, with no discount, and when I called to ask to change the address they said there was no order, even though I was looking at the email confirmation of the order. Now, after being on the phone for an hour and a half, they are refusing to cancel the order and won’t credit my account as they say they didn’t charge my card. I am looking at my bank account app and see the 1-800-Flowers charge clear as day!! This company really needs to be shut down!! Do not do business with these people!! Someone needs to help with this, I am calling the Secretary of State on this! CRIMINALS!! Do not do business with these people.

I wish I never made the mistake of ordering through 1-800-Flowers and unfortunately I had to give them only one star when they deserve zero. A few days ago, I got the sad news that one of my good friends who lives in another state had lost her young husband suddenly. I was devastated that I was not able to be there for the funeral, but although it was a financial sacrifice, I decided to send a beautiful bouquet to the funeral home. I selected a the bouquet online and paid a good amount of money and got an order confirmation. I even called customer service to make sure they would guarantee the bouquet would arrive early in time for the funeral viewing. The customer service person was very difficult to understand as the English was very broken, but she did reassure me that no worries the flowers will arrive in time for the funeral.

My 18 year old daughter placed an order for Mothers Day flowers. She works a part time job after school and makes very little, so this was a very sweet thing for her to do. She however comes to me today indicating she has been charged twice for the order and asked me what to do. I told her to call to dispute the charge. She called twice while in my presence and received the runaround, and told to call back.

I ordered my flowers about 24 hours ago and needed to cancel. The customer service agent harassed me several times to simply change the date of my delivery and offered a discount. I repeatedly said I wanted to simply cancel the order. Eventually, she allowed it but then said my refund would come in ONE TO TWO MONTHS. This is ridiculous! Wouldn't recommend.

DO NOT BUY FLOWERS FROM HERE! It was my birthday yesterday and my boyfriend placed an order 4/20 to be delivered 4/30. It’s 5/1. I called the place. They said their florist couldn’t see my address and that’s why they failed to deliver. They promise to deliver today but at this point I’m upset. My surprise gift was ruined and late and the customer service lady couldn’t care less.

I order a large plant basket for a funeral. Making sure the delivery was before the funeral. I spent 3 hours and multiple calls to get the order right. A few hours before the funeral I got an email saying that my order was not delivered. I called in and spent another hour and the rep said it was cancelled. I asked to talk to a supervisor and she said they have none. I called the funeral home and they said not to use 1-800-Flowers as they have had numerous issues. I then asked for a refund and she said no. I am calling Visa next to report this fraudulent company! I even paid them for the membership which she also said so sorry she can't refund!

I ordered flowers to be delivered in two days for a family member. Timing of delivery was important. I wake up on the delivery day to an email saying they can't be delivered for 2 more days (4 days from when ordered). I spend 30 mins on phone this am & am assured they'd be delivered tomorrow (day 3). I realized they never sent a confirmation email so called tonight (end of day 2). Thirty more minutes on the phone with them reveals that, sorry, they still can't be delivered until day 4. Are you kidding me? I'd give them a zero if I could!

I wanted to be sure my daughter got her flowers at school on her birthday, April 25, so I placed the order on the 23rd. They forgot to send order to local florist. So they promised to get her the flowers on the 26th, at NO EXTRA CHARGE! Wow! She did not receive them yesterday, when I called customer service, apparently the person I spoke with the day prior had set the delivery date to the 29th. I am half a world away due to work and we have postponed her birthday celebration already, it was MOST important to have the delivery on her day. I requested a refund and after 20 minutes on hold, I was advised that since there was no delivery I would receive a full refund, it will be reflected in 1 or 2 billing cycles. I said, “Excuse me?” And she advised that it can take up to 2 months to effect the refund.

I ordered flowers for my son’s girlfriend for her Birthday a week ahead of time. My son is in the Army and cannot do this himself. The flowers were never delivered. No one called to tell me this so that I could arrange for a different florist to deliver. What an awful company to be in a business that brings smiles no matter the occasion.

I placed an order on 04/24/19 for a flower arrangement for a funeral, to be delivered on 04/25/19 to be placed and delivered before the funeral on 04/26/19. The flowers were to be placed at the viewing. On 04/25/19 at the end of day I received a text/email stating the delivery could not be accepted. NOT TRUE as the family and Mortuary staff was present all day 04/25/19 to receive all flowers - 10 flower deliveries were accepted and given to the deceased/family on 04/25/19, NOT mine. I was not pissed then because I know things happen and maybe something came up with the delivery truck.

I can't believe it. First this incompetent company sent vase with lilies to my beloved aunt’s house for the death of my uncle. The lilies arrived, but were all broken. The package they put the flowers in was too small and crushed the flowers. I wrote to them and they agreed to send another delivery no charge. Good till then. But, when the delivery arrived today, my aunt showed me the pictures of the lilies. They were all dead. Looks like the delivery driver had the flowers in a oven, or they sent old flower that were dead. I would like to have a call from the company CEO who apparently doesn't know how his company is being run, or what kind of SICK JOKES they are playing on clients.

I ordered flowers for the first time through 1-800-Flowers and Never Again. I thought it would be a simple process. Pick the flowers you like and have them sent to who you wish. I was wrong. I just wanted a simple same day delivery for which I was willing to pay extra for to send Flowers to my Wife. I choose the flowers and vase and paid for them. Simple enough and they were delivered on time and during the time I requested But that is the only thing they got correct. She received the flowers and sent me a text with a picture of them and I said, “What are those? I didn't order those.” They weren't even in the same color spectrum of type of flowers I had ordered nor was the vase. I was just trying to do something nice for my wife since we are not in the same states together right now and wanted to send a nice surprise to her and 1-800-Flowers got it all wrong.

I honestly didn't want to give them any stars but that wasn't an option. I couldn't understand the customer representative, so I had her repeat my order several times to make sure she was getting it correct then she said I had to have a person to send the flowers to. I said, "It's my nanas funeral. Can't you just send them to the funeral home." She said if she doesn't have a name she can't process the order so I said send them to my aunt at the funeral home.

I went online to order flowers for my 91 year old mother-in-law's birthday at noon on the day before her birthday. As of 5 PM on her birthday the flowers had not arrived. I contacted their customer service who reported that they have until 8 PM local time to complete the delivery. This is a Birthday gift not a Birthnight gift. Receiving the flowers in the morning makes for the start of a great birthday. At 8 pm at night the birthday is all but over. I will never use them again!! Better to run to Kroger or Walmart.

I ordered from this company twice - not once but twice was my order not delivered after it was promised to be delivered at a certain time... The first time was for my boss's birthday and at the last minute they said they would re-deliver in three days!!! Like three days too late!! The second time was a corsage for my son's prom which they promised three times it would be delivered by 8 PM and at 8:30 I called and they said my order was canceled by (they can’t tell me who?). This is the worst company and if you are trying to deliver flowers for any kind of an occasion I would definitely say go to your local florist because this company will do nothing but let you down. If you try to call the customer service department it is all based out of China and you cannot understand what the people are saying or do they understand what you are saying. Also if you demand to get your money back it takes 3 to 5 days to get your money.

I can't begin to relate how bad this service is or how unhappy I am with 1-800-Flowers but I'll try. I placed two orders. Only one was delivered as promised. First a delivery to the DC area where there are hundreds of florists was shipped from NH, arrived a day later than promised, and caused me to change travel plans on a holiday weekend. Then, a delivery to Fairbanks AK where I had found 3 florists cannot be be delivered because 1-800-Flowers has no florists who will deliver in the area. I was never notified that they could not deliver until the day AFTER delivery was supposed to be made. And in fact I would not have been notified at all had it not been for my inquiry on the status to my son and daughter in law's home address in Fairbanks AK.

Very bad decision to choose this business for my Easter deliver. I ordered an Easter basket for my Grandson at college. Delivery date was supposed to have been today (April 20). I had to pay extra for a Saturday delivery. When I didn’t get a confirmation of delivery I called and was told it wouldn’t be delivered until Tuesday (23rd)! Reason, FedEx was closed and would not reopen until Tuesday. I told the lady I wanted a refund and forget the delivery but she said she would have to call FedEx and would I mind holding. I said, "No. Just refund my money" then hung up. I am still fuming. Never again.

Placed Easter basket order on 4/15/19, order summary advised order to be delivered on 4/19/19. Called at 8 pm on 4/19/19 to advise them the deliver had not been made. After being on the line with them for approximately 45 minutes they informed me that delivery could not be made on Good Friday. After tracking order the morning of the 20th it advised no scheduled delivery date available at this time. So back on the line for over an hour and a half now. I’ve been lied to 3 times and still on hold waiting for my confirmation email confirming my complete refund. I’ve insisted on speaking with a supervisor who forever seems to be unavailable. All I get from the customer service reps is, "I’m sorry or I understand!" This company is beyond horrible! WOULD NEVER RECOMMEND, EVER!

An online order for an Easter flower arrangement was placed 4/17/19. A delivery was made 4/19/19 but it was not what I ordered. First the Customer Service people told me that what I ordered was indeed delivered. I had to send them the email received after placing the order to prove that an incorrect item was delivered. After several emails, they promised to send the correct item the following day. That did not happen. At 4:45 on the day the second delivery was promised, a phone call was received stating that the item I originally ordered was not available. They wanted to ship another item four days later. This is Customer-No-Service and I will never do business with them again.

Ordered flowers for Easter including one of their featured items - the Easter Egg. Though they said it was delivered, and redelivered, it never was. Had to fight with them to get a refund. They offered to redeliver... after Easter... Could not believe that one. Something is wrong with this company - their quality and service is really slipping.

I went online to place an order. All went well until it came to pay for my purchase. I filled in all my info and submitted my payment and received an error message. Mind you any other site would tell you where your error is but not their. I reviewed all my information and hit submit again and again went to review what the issue could possibly be. It's not like this was my first online order yet stated an error occurred. My thought was I know there's money in my account and my patience ran short and I logged out. Minutes later I checked my bank account and they had charged my account 3x's nearly $200.

I ordered a corsage and boutonnière for prom. The day of prom I received an email stating my flowers arrived at my home. This was a lie. The flowers were never delivered. I called three times and was told each time that they were in fact delivered and that I signed for them with my name. Every time Asked to speak to a supervisor the call would be dropped. When I finally got in touch with a supervisor he admitted the flowers were never delivered because the florist didn’t have the items in stock. He said he would issue me a credit. It’s been one week and I still haven’t received a credit. I called today and they said once again they would issue a credit. I’ll believe it when I see it. My daughter had no prom flowers and I was told that I personally signed and received the flowers when in reality the flowers never came. And I’ve paid for a product they admit they never sent. And they haven’t given me my money back this was the most frustrating experience.

Ordered flowers 3 times from here and 2 times they did not arrive on time. They charge crazy prices for shipping and still can get things there on time. When contacted they will blame the weather (there was no bad weather) and even sent an email saying they tried to deliver but really never did. They will also blame the florist but when contacted the florist they stated 1-800-Flowers never sent them any information until late in the day. Customer service always just wants to give you a voucher for another order which barely covers the shipping charges.

My arrangement did arrive on time but I feared it was not. I spent 45 miserable minutes with a polite young man who spoke very poor English and was incapable of taking dictation of my name, order number or intended delivery. It was almost comic that I have a 6-letter name and it took 8 tries to spell it. The 12-digit order number, he never got after 12-15 tries. He tried to help but evidently his supervisor refused to help me and insisted he solve the problem by himself. If I can help it, I’ll never use 1-800-Flowers again. The customer service is impossible.

Ordered flowers and balloons for my daughter's birthday. First they accept the order and charge your card, i.e take your money. Then they call you to say they cannot find a local florist. Then they call again and say they did. And then they do not deliver and do not notify. Then when you try to get customer service to just return your money, they want to offer to redeliver at half the charge, or just return the shipping fee or give you a cheap coupon. Never order from 1-800-Flowers!!

I ordered flowers for a 94 birthday, several days in advance. Like other reviewers describe, I got an email the evening of the delivery date saying they were not able to deliver the flowers. I called the next day and spoke with customer service. The agent was completely lost. He literally put me on hold 4 times. He put me on hold to see what happened. He returns and initially offered me a coupon for a future purchase.

I had to place the same day delivery order for a funeral basket in Scranton, PA and, as it was on a short notice, I even followed it up with a phone call to make sure that my order is received and that it will be delivered on time. Customer service assured me that the they prioritize funerals and that my delivery cut-off will be met. At 7:50 PM I received a call letting me know that the flower basked is NOT going to be delivered before the end of day, leaving me with no recourse.

Ordered same day delivery way before cutoff time. Paid for the extra service charge. Was called at the end of the day stating it could not be delivered until next day. Called them back and told them that would not work since nobody would not be home on that day and I paid for same day delivery for a reason. Had to fight to get a refund and am still on the phone trying to get my money back. Will go elsewhere from now on. This was my first and last time ordering from 1-800-Flowers.