1-800-Flowers.com Reviews

I ordered flowers on the 16th for a funeral on the 18th. The flowers did not arrive until the 24th. I called and complained and after an HOUR on the internet arguing with them they gave me 50 percent off. THEY MISSED THE FUNERAL???!!! How can you trust them?

If I could, I would leave 0 stars. Ordered flowers for my daughter's 18th, even paying extra for 12 pm delivery. They never arrived. I called, they apologized, offered upgrade, letter of apology and a credit towards the expedited charge. Nope. Never arrived. Called again they offered to have it shipped the following day, waited no show. Called again and canceled after then yet again being offered another delivery date. Waited 3 days for them never to arrive. Worst company.

I placed an order for flowers to be delivered to a funeral home. The flowers were never delivered. I called Customer Service who told me my order was never actually "sent out". I was offered a refund.

I am giving this company a zero (had to select one to submit) because I ordered flowers on a Saturday for hospitalized patients. My confirmation was for same day delivery. The card was charged immediately for the product. The patients never received their flowers and I received no notification. They wouldn’t be delivered as promised. I was on a chat multiple times. The last agent tried to give me a discount, but couldn’t promise a delivery until Monday (2 days after purchase). The delivery area was Charlottesville, VA. The purchasing platform (1-800 flowers website) still says same day delivery. The agent told me the florist has shortened hours on the weekend, but couldn’t reveal the name of the florist. Really poor and misleading practice. I cancelled the order and 1-800 who?

Do not order from these people. I ordered for my mom that was in the hospital and we never received flowers. I asked if I can get my money back and it is not a legit company. They stated that they dropped my flowers off to someone. They left and then they said I cancel my order which I did not do. I Asked for the name of the florist that was delivering. They could never give me a name and they kept putting me on hold and act like they were trying to contact someone. Do not order through this company. I repeat.

I ordered and paid for flowers for the most important day in my wife’s life. This day means a lot to her. Flowers never arrived or delivered. Very disappointing! I will most likely never use this company again.

I ordered flowers for a funeral out of state, while I went through ProFlowers they are both owned by the same company. Hours before the service I get an email stating they can't deliver, no reason. And, I could either have them redelivered in 1-3 days, not helpful or a refund which I opted for. Issue come up but, only hours on advance notice is unacceptable. Will never use either company again.

Horrible as always! These online flower companies are always complete scams because they never deliver anything even close to what you order. I didn’t have a choice this time since it was a short notice sympathy situation but how this is legal and not being addressed is beyond me. For a company to advertise something one way, take your money and always deliver something completely different is the definition of a scam! How are they getting away with this????

BEWARE!!! This was one of the worst experiences I have had with any company. I can't stress this enough. I ordered a medium bouquet https://www.1800flowers.com/majestic-moments-194016 and added 2 Mylar balloons for my wife's birthday. Including the discount that was available, I paid $212.55. What I received was a small white bouquet with 9 roses, 1 rose stem with a missing head and a few other sad looking fillers. When they handed it to her I asked who sent her flowers (obviously this isn't what I ordered), so she opened the card. It was exactly what I had written in my order. How is that even possible? This looks worse than what I can get at Kroger down the street for $40!!! I was embarrassed and frustrated. I had to explain to her what happened and had to show her what I actually had intended for her to receive.

I wanted to share a bad experience I had with 1-800 Flowers in hopes to save others unnecessary grief. A friend suddenly passed away and needed to send flowers to his family. Googled flowers, and found 1-800 Flowers. They offered a 20% discount, and the website looked good. I didn’t have much time to research and proceeded with my purchase. Applied for 20%, got an email, and clicked on the link. After completing the purchase, I realized that a 20 % discount was not applied. Contacted the support agent in ‘chat’ available on the website. The agent was nice and told me that in 10 business days, I’ll get my refund. In the meantime, my credit card was charged the full amount. Got busy, and after 30 days nothing happened.

Placed a birthday bouquet of flowers and accessories, got confirmation of a delivery no later than 8 pm Est. Never delivered, and ruined my birthday surprise, they actually suggested to have it delivered the next day and give me a discount. Give me a break. Do not trust this company. They have some of the lowest reviews I've ever seen.

This was my 3rd time ordering and the third and final time of them messing up… I tried. First since they couldn’t make the puppy flower I wanted, they made whatever they wanted. Today, it didn’t even get delivered.

I live across the country from my best friend. We've both been through a lot this year and I thought I'd brighten her birthday with flowers and a card. She got the flowers in a cheap plastic tub instead of the cute wicker basket they were supposed to come in. There were no festive curly party ribbons sprinkled throughout the arrangement. The arrangement itself looks a bit sloppy, but I can be a bit forgiving about that as they were supposed to be shaped like a cat. They did not send her the card I paid too much extra for and instead printed my message on regular paper. When I called to voice my concerns, they said they'd resend it. Doesn't fix the disappointment on a day that only comes once a year.

I ordered flowers @ 9am with paying extra for delivery. They say they Guarantee delivery. Not only did it not come I called in time for them to still be delivered and they can do nothing. Do Not Do Business with this company. I suspect they know they can’t fill orders but still are taking customers money.

I buried my mother last weekend, and I buried her without flowers! I have been using 1-800-Flowers for years and never had an issue, so I scheduled flowers for my mother's funeral a full 7 days in advance. Imagine my surprise when I received a call from their contact center only 3 hours before the requested time of delivery only to be told they could not complete my order! The agent could not tell me why, so I assumed they didn't have anyone able to deliver, so I asked her to call them back and see if they could either get them to my hotel, or allow me to pick them up. A different agent contacted me nearly 50 minutes after the originally requested delivery time to tell me again they could not make the delivery. I then requested the name of the florist they had hired, and they would not provide it.

I placed an order with Harry and David, After contacting them about my wrong order they mentioned that all basket orders are handled through 1800 baskets that belongs to 1-800-Flowers.com. So I was told to contact them. My order was for a beautiful brown basket with the blue ribbon, for my sick coworker, the one sent was smaller than the order placed and not what I ordered, so they replaced it and still wrong, the third replacement basket was wrong, not to mention the third mistake they sent a replacement with another recipients name and still the wrong basket. After demanding my money I back I got half of what I paid. They indicated the coworker received an order so can’t refund the money. This is craziness and bad business practices. I sent them pictures of every basket and the incorrect label and message card. Date of experience: March 05, 2024.

I ordered flowers for my daughter’s birthday. I was charged $85 for what I thought would be a beautiful bouquet. What was sent was pathetic. Just four or five tulips in really poor condition. The other flowers were in poor condition as well. I called customer service. He could hardly speak English and would only resend another order…the next day. He wanted to give me $20 coupon for future item. I told him I will never be using 1-800-Flowers again. Horrible experience!

I ordered an arrangement to be sent to my mom for her birthday. I set the delivery for March 8, 2024. I filled out the forms online for them to contact her upon arrival but she also has Ring cameras at the front, side and back of her house that would alert her if someone is on the property. I knew she would be home considering she works from home and nobody reached out to me or her to deliver the order. I spoke to five different representatives and three supervisors trying to find a resolution to no avail. They all promised delivery on March 11, 2024 and March 12, 2024 and she still has not received her order. I will NEVER order or recommend this company for anyone.

I recently moved out of state and have no family here so when these beautiful flowers arrived they brightened up my day. The vase and flowers were packaged carefully. I really appreciate the service and my gift.

Company does not HAVE anything except a website and 3rd world call centers. The order is placed through an unknown 3rd party. You're likely to miss the opportunity to convey your thoughts, which will come out in broken English and misspelled words if you order with a live agent. 5 long calls later....Order delayed, then couldn't deliver, then was unable to cancel the order, all with agents who speak little English in various foreign country call centers, after longggg holds, after longgggg voice messaging directing you to their website. Remains to be seen if they successfully cancelled my order in a week. MY ADVICE-I WOULD NOT THINK OF ORDERING FROM THEM

I made an order for my daughter 16th birthday, something small but special. Dozen balloons 4in cake with 12 strawberries for her birthday. Look at email, now it's saying the cake and berries will be delivered on the next day. I'm so upset because now i'm not there, call them, they apologized, said they'll give refunded, informed me the delivery will still come the next day. Wait all day for the call that she got the delivery, no delivery, so now we're out of $157.32 and a lil disappointed mom on her kid's 16th birthday. I'd never use and or recommend this company

I have twice now (a couple of years apart) ordered from 1-800-Flowers. Neither time the order was delivered. I ordered yesterday am at 630am ET for a sympathy bouquet for a death. I paid a premium (above their already steep service charge) to have the flowers delivered between 9am-12n. After no delivery by noon, I contacted support via the chat and was advised that they were still being processed and they refunded the service charge. By 5pm, still no flowers, I contacted support again and was told they'd be delivered by 9pm.

I order flowers for my mom for Valentine's Day and the flowers were bad, I contacted the customer service department. They replaced them and again they were bad and then again I contact them for a full refund. They stated they was gonna give me my refund within 7 to 10 business and here we are March 2 and I have not received a refund.

I’m ordering last night 8:00pm 2/13/2024, large bought flowers for my wife. $154.00 total price, for Valentine's Day, and the next day all ready 2:45 pm, and no Flowers for my wife, I make a phone call at customer service, they said, "You ordered is ready in process but we don’t know what time yet take to delivery at your home," I expect my wife enjoy her flowers on Valentine Day 14, the representative at the phone said we have to wait until 8:00 pm, is a policy, so I decided cancel my order. I don’t care money back, keeping my investment on your service, but the representative said, no we need to wait, but I’m insisting, cancel, I don’t like the service, I don’t claim my money back.

I ordered surprise flowers for my wife around 0900 today. I paid an absurd fee so that they were same day flowers. I just received a phone call that whatever dollar store florist they use, can’t fill the order and that they want to send them tomorrow. That isn’t acceptable as no one will be home. They were supposed to be a surprise for my wife. Something sweet. This cut rate company waits until there is no possible way to use a different company before telling you they can’t fill your order. Then they said they’d refund my money but it will take 10 days. So I paid for a product I didn’t get and won’t get my money back for over a week? Absolute garbage.

My son was sweet to send me a flower arrangement for my first Valentine's after my husband passed. I will always be thankful for his kindness. The arrangement he ordered was from 1800 Flowers and unfortunately it was so very disappointing. From the minute I opened the box you could tell that the tulips were not going to open and the leaves were all brown and brittle. Thankful for my son but so disappointed in in 1800 Flowers.

This company is a big fat ripoff! They cover up their bad reviews by not posting them! Kind of funny that only the company has the final say on what they post... it seems to be only 5-star ft reviews. What a joke. Took me for over 100 bucks and the so-called boutique looked like it was made from the dollar store! When I wrote a review to them... their solution was to sit on a 30-45 minute call with customer service and give me a 50-dollar credit. 1-800 flowers should have returned my money. I HIGHLY, HIGHLY RECOMMEND NO ONE USE THIS COMPANY. You can plan on being ripped off! Also, pretty convenient that 1-800 flowers doesn't have a place to upload the photos of the product that was delivered. The arrangement had half the flowers!!! Yes! I said half the flowers!! I wouldn't loved to show what I paid for and what was delivered.

I got a delivery for Valentine's. It was flowers and what should have been good quality chocolates for the amount they charge for the sweets/chocolate. I tasted one of the chocolates delivered and it was disgusting. It was a gift so I didn't say anything. Fast forward to Saturday, I happen to go past the candy aisle at the Dollar Tree and there was the same box of chocolate for 1.25! So they charge 15-20 dollars for something they picked up from Dollar Tree? I went on their page, to ask for a refund, spoke to an agent and they refused to refund. Please be warned!! Don't buy flowers from these clowns. Go to your local florist, order Edible Arrangements, or build your own flower arrangement. These people are crooks and they take no responsibility for the garbage they sell.

The flowers were very expensive (=3x the price of store-bought flowers), but I didn't have time to shop so I purchased them anyway. I had no update on delivery until a 6 pm email that said they'd been delivered. They hadn't. I spent 34 minutes dealing first with an automated chatbot, then a chat with a supposedly real person who asked me to confirm everything I'd just entered into the chat, which this "person" claimed to have just read. I regularly asked if this is a real person and, if not, to please let me speak with a real person. These pleas are ignored. The response time between my entries and their answer often took 2-3 minutes to appear.

Many years ago I ordered flowers for my wife on her birthday. When 8pm came around, which was the latest time I was given for it to be delivered, she did not receive her flowers. I had to call 1-800-flowers to find out what happened. They apologized and said they would have to be delivered the next day. I did not like this because it was the day after her birthday, which defeated the purpose. I did not use 1-800-flowers for many years because of this experience.

Absolutely AWFUL experience. 1. I never received my order so I could not give my wife her flowers. 2. The first agent told me that she was going to call the local florist and call me back, WHICH SHE NEVER DID. 3. She told me she was emailing me a coupon for a discount because of my troubles, WHICH SHE NEVER DID. Terrible experience. I will never use them again.

I ordered flowers and chocolate covered strawberries on January 30th to be delivered to my wife's work for Valentines Day. I paid an extra charge for Valentines Day delivery not to mention and exorbitant amount of money for the entire service. Come Valentines Day I kept checking for updates each hour waiting for the status to go from Confirmed to Delivered or at least shipped. Come 2pm, I called 1800 Flowers for an update and was told there was a "Processing Error" and I will not get my order delivered today, despite ordering 2 weeks ago. I call at night to see what happened.

I ordered flowers for my granddaughters for Valentine's Day. Today I received a call of they can still deliver today one day later. This happened before many times. They don't let you know who the florist is. Not dependable. Time to find someone else. Also last time I used them flowers looked dead

Ordered my wife flowers for valentine's day and had them sent to her work, the picture she sent me was not even close to the picture they provided on the web site, I was embarrassed, they are going to re- deliver but what's the point 2 days after valentine's day.

I have been a customer of 1-800 Flowers for 10+ years and have never had such a poor experience. Long story short, I preordered Valentine's Day flowers FEB-05 for a FEB-14 delivery (I even paid extra for a FEB-14 delivery). On Valentine's Day, the flowers we never delivered - I didn't hear a peep from 1-800. By 5PM I called and asked what the status was, only to hear, "We are sorry but your order is not available." Horrific. You have lost me as a customer.

I ordered flowers to be delivered on Valentine's Day. I received both text and email confirmations that the flowers were delivered. This was surprising since I was home and we have security cameras that are triggered when we receive deliveries. I checked our front and back doors. Nothing! After 2 frustrating hours of virtual chats and phone calls to 1-800-FLOWERS they said the flowers were actually en route and would be at my home by 8 pm. By 9:30 pm there was still NO delivery. Customer service was frustrating. Each time they would insist that the flowers were delivered. Each time I had to repeatedly explain that I did not get the delivery and that I could prove that no delivery was made. Each time the rep would say some version of "Oh, the delivery is on its way." I would absolutely not recommend using 1800FLOWERS.

1800Flowers has ruined 3 prior events for me, so I haven't ordered in almost two years. I decided to try ONE MORE TIME to order flowers, balloons and candy for my wife for Valentine's Day 2024. The ordering went easily. The entire day went by and my wife came home from work without the gift. The website says, "It looks like your order should have been delivered already. Would you like to chat with an associate?" So of course, I did. The representative finds my order information for order number ** and proceeds to tell me "Your order is unavailable, that's why it wasn't delivered." I stated, "Your website sold it, said it would be delivered today and you failed yet again. What was your plan? You didn't contact me at all to say it wasn't available. You didn't email, you didn't call, nothing. You were just going to let it go and hope I'd forget or something after nearly $200 was spent?"

I would not even give them a 1 star. I ordered flowers for Valentine's day for my wife. She never got them. I called and talked to customer service. They told me that they were out of what I ordered. I got no phone call or email telling what has happened. DO NOT USE THEM.

Timely placed and order for delivery of flowers for an especial occasion and this company failed miserably!! Despite promises of delivery by a time certain, they did not deliver so, needless to say, I will never use them again and most certainly would never recommend anyone to do so.

I was assured that the flowers would arrive before 2pm on the 14th, that did not happen. My card was charged twice for the same item. Her name was spelled wrong even after going over spelling multiple times. This company completely ruined a day I really wanted to make special. STAY AWAY!!!

I received flowers today 2/14/2024 as a gift and they were in terrible condition and it was not due to the delivery person. The flowers were cut poorly, the flowers were damaged, and the vase provided to display the flowers was far too large for the type of flower and amount of flowers. After speaking to a number of representatives and requesting a supervisor my friend was finally provided a refund.

Missed all delivery dates…..Terrible response to issue. I will never order from them again. Customer service reps tried to push blame on FedEx and I had to wait on the phone for more than 30 min. Manager required to get refund!!!

Garbage service. I've trusted them for 3 deliveries in the past year, each time, thinking they would make amends for previous non-deliveries. Shame on me the last 2 times, for sure. 1st time was a friend sick in the hospital. Arrangement order was confirmed, but never delivered. Had to fight for a refund as they wanted to re-deliver at a later date then it would be too late! 2nd time was for a funeral. Again, never got the arrangement delivered even though the charge was placed on my card and I had an emailed confirmation.

3 dozen roses in a red vase and a box of candy were offered as a set for Valentine's Day. The candy was sent separately 2 weeks before the flowers. The flowers were delivered a day early and were smashed in a box. They were not arranged as shown. The were full of thorns, all different lengths and pretty dried out. While cutting the ends so the flowers could take in water, petals were falling off the roses. Even though I carefully cut 1 inch off the bottom of each rose, the lengths of the stems varied by as much as 6 inches and I could not get an arrangement that looked like the picture. I have plenty of cheap forest vases. If they are not being delivered arranged, I would prefer they didn't include vase. This was not an inexpensive item but I found the quality to be no better than the supermarket flower bunches.

Ordered two dozen roses. Upon delivery 10 of the roses had fallen off of the stems. The rest were sickly. They were not left outside or anything. It was simply an extremely bad bunch of roses. Go to a local florist. Even if you pay a bit more it will be worth it.

I ordered and paid $109.99 CAD plus $19.99 CAD service charge the "Fields of Europe Romance" extra large bouquet in a vase which was supposed to include various flowers and at least seven (7) long stem roses. The local florist affiliated to "1-800 Flowers.com" delivered a bouquet with some miserable unopened or wilted flowers including three (3) roses! Less than the small bouquet version which was supposed to include four (4) roses. To add insult to injury, the delivery person did not ring the bell and just left the flowers uncovered on my porch while the temperature outside was below freezing and the flowers froze/wilted by the time I opened my door a few hours later.

Order flowers for my daughter in Houston TX. The description was a beautiful bouquet of roses and carnations in a pretty vase. The minute they were delivered, she opened the box and 50% of the rose petals had already fallen off, and the flowers ~ every single one looked AWFUL! The price I paid $99.57. Chatted with their customer service - get this - for 1.5 hours to try to get a replacement order. There were long gaps of silence and by the time I was assured another style of bouquet would be delivered - the rep said to me “there’s no additional charge for the replacement”. Omg I PLEAD with you to NEVER use 1-800-FLOWERS.com, ever.

I'm a bit disappointed in 1800 Flowers. I put down delivery for 2/14 when ordering and I was just given notice yesterday that delivery would be on the 12th. I didn't want the 12th. I wanted the 14th. 1800 just ruined my surprise. I'm not taking this lightly. Last time this happened with a company where they missed the mark, I no longer did business with them. This was something special that I had planned and now it's ruined. How hard is it?

We order $500 worth of flower for a funeral 3 days in advanced. Flower never showed up. MY wife was scrambling during funeral calling them but no flower. They refund the account and all we got was sorry.

Ordered for an anniversary. Delayed. Delayed again. Reordered. Delayed. Order dumped by FedEx at a church nearby! Order was for people in Boise yet order came from Spokane? Flowers? Why not local florist? Got a partial refund but in the end was palmed off to some special dept. Total disaster. Will not use them again.

The flowers came delivered in a box with no food package, the note was thrown in the box along with the flowers. It’s not worth the price spent for these roses. Called customer service and they could only offer a $20 gift card that I’ll probably won’t ever use because I never want to order from them again.

I am writing today to say this company is a joke. Whoever they have in Cumberland Maryland got me mad about the extreme late arrival of a flower that when it arrived the funeral ended and the deceased Cousin of mine was already buried or cremated 2 hours earlier.

I called 1-800-Flowers today and it was a nightmare. All I can say is this was for my mom's birthday, and I will never order from them again. I used them a few times before and this is it for me. I can't even get my money back. And I couldn't even understand the lady. The chat representative was worse. DO NOT USE 1-800- FLOWERS. As far as I am concerned, they are a scam!

I ordered flowers for a special person for a special occasion for same day delivery. They were not delivered the same day and haven't arrived yet. I also had ordered chocolates that were to be same day then became 4 days to deliver. I keep talking to customer service and not getting much help or answers. I will not use this company again. The cost is prohibitive for the lack of service given.

I used them for a funeral, I was so embarrassed flowers left sitting in the cold, dead dry leaves, after complaining they sent a second arrangement to my house. Even worse, welted dry and pitiful, I wish I could show the pictures.

I ordered a casket cover on Jan 20 to be delivered on Jan 25 to ensure I had the flowers in enough time for a funeral on Jan 26. The order was confirmed. They took the payment from my account. At no time did I receive an email, phone call, or any notification that there was an issue with fulfillment. I call on Jan 25 at 7pm and the automated message said it was out for delivery and I should receive by 8pm. I called at 7:50 to speak with a representative, and was told the order was not fulfilled. They said the florist notified them they could not fulfill the order but 1-800-Flowers did not notify me. Now it is the evening before the funeral and I do not have flowers. The rep "apologized for the inconvenience" and offered a refund. They did not make any attempt to rectify this situation. This is the LAST THING I should be worried about on the eve of the funeral of a loved one. I AM BEYOND LIVID! DO NOT USE THIS SERVICE!

I honestly wouldn't wish bad things upon this company under normal circumstances-- every business has a poor transaction or two-- but given the absolutely evil pricing of their products I think this company deserves to die a fiery death. I was hesitant to order from 1-800 Flowers, given that I was sending a small bamboo plant and a box of chocolates for almost $120 USD, but I decided that what I was actually paying for was a timely and careful delivery, which was worth the expense.

Very poor service. The two dozen roses I ordered for a family member's birthday four days in advance for $100.00 never arrived. When I called the company, I was given the runaround. This company is a waste of time. You were given advance notice.

I ordered a beautiful bouquet of flowers for a once in a lifetime event (girlfriend graduating with her Master's Degree). She received what looked like a plant (pics attached) with an employee hand-written message (not typed)! Unacceptable all around. 1-800-Flowers 'battled' me for three weeks before they reimbursed me. Never again.

This company is disgusting. They are stealing money from people that pay good money for FLOWERS. I was on the phone with customer service 5 times and each time they said it would get delivered that day. I ordered my flowers on January 11th (same day delivery). It’s the 16th now of January. Still no flowers. And to top it off they send me emails that my flowers were delivered which is a complete lie. Somebody should sue this company. Disappointed and disgusting that this company does this to good paying customers. They should be called 1-800 Scammers. 0 star.

Their local distributor just kept part of the order and did not deliver. And 1 800 Flowers.com is not responding. Horrible service from 1800flowers.com and the local flower shop. I cannot reach customer service at all. I have been in the chat and it keeps writing that I should wait until 8pm which is the end of the delivery window. I am going to try that but so far no success to get a hold of anyone.

I ordered 18 days in advance. The day before the delivery I get a call late in the day "We do not have your product". The day before!! I ask for a refund, she says "We can't." Never again. Never again.

I ordered flowers to be delivered to my daughter for her 21st birthday and they never showed up. Now they say they’re going to be delivered tomorrow which is not her birthday nor will she be at home so they are just planning on leaving a $200 flower arrangement in front of a college apartment and a college town so I can guarantee you this will be stolen by the time my daughter even gets home. This company totally sucks. They give no forethought for the expense people are putting in and the sentiment behind getting flowers for a special occasion. Now my daughter’s birthday is completely ruined and I am sitting here crying as I’m typing this review. Don’t ever use them!

I ordered flowers for my aunts birthday. I placed the order 11/16/23 and scheduled it for 12/29/23. It did not arrive. I called and did live chat and only after hours of being put on hold and brushed off I was told it would be delayed to the 3rd. I am now spending another hour of my life trying to find out why I cannot even track the new delivery with the info they gave me. I was just informed the delivery has been pushed to the 6th. The customer service line and live chat have been so unhelpful the only conclusion left for me is that incompetence and irritation was the objective; no company can be this terrible without actively pursuing terrible as a goal.

I ordered a large "Holiday Tree" which which was to be a Christmas tree shaped arrangement with all flowers. What they got was a candle table centerpiece. When I finally got through to a live person in "customer service" they sent a replacement which looked like a pathetic bare Christmas tree with a handful of flowers as ornaments. Total garbage. Product is inferior and Customer Service is a joke. All you get is virtual care with "we are busy" when you select a live person to be connected to. Another humorous aspect is the 1800 Flowers website reviews are all 4-5 star positive. BBB and Yelp with 350 reviews are 1-2 stars. I sent two negative reviews to 1800 FLOWERS and neither one was published so all a scam.

Ordered about 9:00 am for same day delivery. Tracked order several times during the day. Order showed delivered at approximately 8:00 pm. It was not! Used online chat to track. They just disconnected the chat with no explanation. Called the helpline next. Nice girl in ** tells me the florist had tried to deliver but nobody was home. A FLAGRANT LIE! The recipient was home all day and they also had her telephone number. DO NOT USE this company unless you just enjoy rude treatment, prevarications and disappointment.

I ordered flowers to deliver on the 23rd of December. At 1PM on the 23rd I got email that flowers are ready to be delivered. When by the end of the day flowers were not delivered I contacted 1-800-Flowers Customer Service. They told "sorry" and that they will deliver on the 24th. In 30 minutes they told " sorry" we can not deliver on the 24th, we will deliver on the 27th. In other 15 minutes they told " sorry" we can not deliver on the 27th either. I did not continue with this and ask for refund. They told "yes" and next day on the 24th charged money instead of refunding.

I ordered a bouquet of flowers and a beautiful fruit basket as a Christmas gift. They charged extra for Saturday delivery and extra for next day delivery. When I checked to see if my order had been delivered, my order was cancelled. "Sorry we don't deliver there. We will return your money soon." So the Christmas gift that I ordered is not being delivered and they have my money so I can't order anything else. If you can't deliver there, don't take my money. Grrrr!

My friend ordered a Christmas Gardenia for me from 1-800-Flowers based on the photo shown. The plant I received looked nothing like the picture, other than the foliage. There was not one flower on the plant and very few, very tiny, buds. I doubt the plant will be blooming by Easter, let alone Christmas. There was no identifying information or care instructions sent with the plant. It is so root-bound that is has to be water daily as there is no dirt in the pot to hold water. When I filed a complaint with them I was told, after much unpleasant discussion, that the sender would have to contact them for a refund. I will never deal with this company again. Too many better, more reputable companies.

I ordered flowers on 11-25-23 and wanted them delivered on 12-18-23. They were not cheap 98.00 dollars. The flowers where never delivered. No explanation no updates. Only compensation was a 20.00 coupon to their site and their apologies. This place sucks and I will never order from them again and will tell everybody I know not to use them. I know this will not affect them. I'm just trying to warn prospective buyers.

I ordered an arrangement on a Friday for a funeral that was happening the following Monday. The day of the funeral I called to verify the time and I was assured that the flowers would arrive on time. As people were leaving the church the delivery man brought in the flowers and just placed them at the back of the church. No explanation, no apology, no offer to take them to the graveside. When I called the company to request a refund they offered 50% back, this was an arrangement that was almost $300, not to mention my sadness that the flowers did not arrive on time.

Their Customer Service Representatives are unable to assist! Firstly, there is a horrible language barrier/ability to understand them. Secondly, they are unable to communicate -resolve issues. I just renewed my Celebrations Passport on 12-2-23 and since then, I'm still unable to use it! I've given up and they may keep my $19.95 renewal and I'll order elsewhere/order something else instead of flowers! OMG! I'm so frustrated. Worst CS Ever!

Did flowers order to deliver in Prague (Czech Republic) a WEEK AHEAD of our niece anniversary day. At early morning of delivery day got email stating order is ready for delivery from local florist, then nothing. At the end of the day, having no delivery confirmation from recipient, got into chat on 1-800-FLOWERS website with two representatives sequentially, both totally helpless to explain why this happened, can it be fixed ASAP and so on. Next day had a phone conversation with another one representative. Finally flowers were delivered 3 days later. The only apology from 1-800-FLOWERS is a formal "sorry" and $20 discount with next order.... Really, with another competitors on the market? Here, in US, I would get full refund for failed service from most of suppliers.

I placed an order yesterday for same day delivery cake. ORDER #: **. I also signed up for the passport service that was an additional $19.99. It was my dad's 86th birthday. The confirmation screen showed me it would be delivered by 1:30 PM in recipient's time zone. I called my family at 4 PM (recipient time zone) to confirm if the delivery was done. It was not done. No worries, I chatted with online chat service on the company's website and they assured me it would be delivered by/before 8 PM (recipient time zone). I TRUSTED THEM.

I've never rated a vendor or filed a complaint, however after 2 failed deliveries I need to express my concern. I ordered deliveries of 2 arrangements to go to 2 different addresses on 2 different dates. I received confirmations for both of them and NEITHER arrived as promised and I was not contacted to advise me of that. I had to call recipients. My daughter's arrived after business hours and my friend's never arrived. The customer service is excellent and they resolved the issue but all this took place a week late.

We tried to send flowers same day to a funeral for a close family friend, the extra charge for same day was paid but flowers not delivered on date promised, not even did they deliver the next day, which was the date of the funeral. When called they said they could send it the house, which we accepted. Then they notified us they couldn't find anyone with a large peace lily to deliver and they issued a refund (This was in Louisville KY so not a small town). We also ordered a personalized blanket to be delivered to the the daughter of the deceased and paid for expediated delivery. It was promised to be delivered in 4-5 days, it never. After 11 days I was told they couldn't fulfill delivery and I was issued a refund but could reorder (why would I put myself through this again). I wish I had it all over to do so I could have used a local vendor. Now it looks as if we did nothing close for a family friend. ABSOLUTELY DO NOT RECOMMEND.

I tried to order a center piece for Thanksgiving. After completing all the information the web site, I got a window stating that they could not accept my order at this time. The next day I had a withdrawal for $69.53 from my checking account. I received no conformation number and I believed the order had been canceled. Called customer service, and they could not help me without a confirmation number. According to customer service they never received the order and I would be credited in 48 hours. It is now four days later, no credit, no flowers, just a withdrawal from my account. In my opinion this is outright fraud. I would not do business with this company.

Do not put your trust in this company for your important occasions! I came here to leave a lousy review/complaint because I'm seething! I was blown away by the number of other people screwed over by this company! I ordered flowers for a funeral today - same day delivery. The idiot driver "couldn't find" the address... (of the funeral home on a main street in Westboro, MA, mind you!) So I get a call informing me of this at 3:30pm and letting me know the driver had already left the location and they "won't be going back" ! Oh really???? I blew my stack! The rep was very helpful and called back at 4:15pm with the news that they contracted another shop who guaranteed delivery by 8-8:30am tomorrow morning, which was still acceptable. Okay... happy and relieved now.

I completed their automated survey and was advised, I would be given a $20.00 credit to my account and a replacement would be sent to the recipient. Neither of these things happened and and emailed again with no response. I ordered the high end flowers which arrived in a broken vase and a few of the flowers were broken. I even provided pictures which were sent to me by the recipient of this gift. I have used 1800FLOWERS for years but NEVER AGAIN.

Local florist delivered flowers ordered from 1-80- flowers for my 25th wedding my anniversary. Not what I ordered. They said, "we will send a replacement.." Never arrived. Chat again. "Oh we will send a replacement." Never arrived. Called Customer Service. “I will personally make sure it happens. I’ll even call your wife to apologize”…No flowers! I just gave up.

I placed an order for a plant for a relative who had surgery, the total price was $69.81 which I paid using my debit card. Once I checked my online statement my account had two pending transactions for $69.81. They place a security hold for the amount of the purchase for which your bank will debit your account twice, the hold will come off in about 3 to 5 days. Which this policy is so ridiculous and they don't tell you this before ordering. This is not the only issue I have had with them, which I don’t feel like getting into right now, but all I will say is stay away from this place. It truly sucks.

Twice I have ordered from them and not had the delivery when promised. The latest time their ad kept saying if you order in 2 hours, you’ll get it delivered today. So, I ordered. I included my contact info and the recipients (it was for her special open house), and I asked to be notified by text for updates of delivery. I did not receive notification and the delivery was not completed. Instead, they gave me a NEW order the next day, and did not charge me. The agent I am talking to right now said she cannot issue me a refund, but then suddenly offers me 50% back. It’s not worth the hassle of working with these guys. They lie. They trick you.

This is the second time I've been disappointed with this company. The first time they said the delivery was made only to find out the driver was done after keeping me constantly checking for confirmation. This time: the updates said out for delivery. Never happened. They offered an apology and a $20 credit. I'm DONE this time for good. Once bitten, twice shy! They SUCK!!!

Placed a order in ample time for delivery and the flowers were not delivered as was told multiply customer chats to my daughter's school. I tried to be patience. Just wanted correct answers but nothing to resolve the issue.

Do NOT use them! I ordered flowers and chocolates for my mother. They were suppose to be delivered the next day. They never showed up. I contacted customer service and was told they will arrive the next day. I was told a complete lie to cover their butts. They said the shop was closed and the delivery driver had already left for that day’s deliveries. The next afternoon I proceeded to check the status, nothing. No update. I was given another line of crap saying, I will call the shop and see what’s going on. They came back saying nobody answered their call. (Should have been a sign) then out of nowhere they get a call saying the order is on the way. If it’s not here by 8pm then please call. Oh boy did I call!

I recently purchased a sympathy fruit basket for a family. After viewing the details of the product, it stated the contents and the dimensions of the basket, (18"L x 12"W x 12"H). After a delayed delivery, I contacted Customer Service, and I received a photo of the item delivered. I notice the box was too small for its dimensions. I was embarrassed to call the family and asked them to check the contents and size. After comparing the web-site's list, it resulted that there were items missing, spoiled and the basket size was different, (14"L x 14"W x 4"H). I had to contact customer service several times that ended with no results. I then requested to speak with a supervisor. I was informed that a replacement basket will be sent with its original size and contents within 2 days. Again, same results of the basket size and missing contents.

Zero stars! I cannot recommend enough avoiding using 1-800-Flowers as a florist. I had purchased a beautiful looking bouquet for Bosses Day/Birthday to be delivered during a specific time frame, 10:00am-12:00pm, at our office. They did not arrive. I contacted customer service and they assured me that they were out for delivery and would arrive by 5pm, as is their policy for business deliveries. At 5:04pm, I received a confirmation email stating that the flowers had been delivered. They had not.

I have used 1800 Flowers a few times, and this will be the last. Every time the order is either late, the flowers are not as described, etc. The last order I placed was for chocolate covered strawberries. They tried to deliver to my company at 7:00pm - it is supposed to same day delivery. They wanted to give me $20.00 credit for another order, Why so you can screw it up again and they wanted to "attempt" to deliver it 2 days late but no guarantee it would be delivered before 3:00pm. I am done with them, I am going to call and delete my account with them.

I ordered a gift basket for my grandmother’s birthday and paid $30 extra postage to have it delivered two days later on her special day. A week after her birthday has come and gone, the item is still unshipped. The AI support system and email exchanges have all been thoroughly unhelpful. Awful customer service. I wish I had read the reviews before making this mistake.

I will not use 1-800 Flowers ever again. They were supposed to deliver flowers by 8 pm on the day that I had ordered them on. The flowers were never delivered. I contacted customer service and all they said was that they didn't know why the flowers were not delivered. This is a horrible company that doesn't stand behind their commitments to their customers. I will never use this company ever again.

I have been a customer of 1800-Flowers for years and always satisfied with the easy online order process. I called to place an order on Sunday October 1st for 3 floral arrangements for my mother's Memorial Service on Sunday Oct 8th to be ready & delivered to Wanamaker & Carlough Funeral Home by 10am. The representative processed and sent me email confirmation. I then received a call 2 days later stating that the order was cancelled by one of your employees. I was put on hold for 40 minutes until the representative looked into why it was cancelled. No explanation was given as to why. I was also told that they could reorder but they could not find a florist to Accommodate all 3 arrangements. Back & forth on the phone for 45min. I finally asked for a supervisor (ANGELA) who tried to look into the cancellation and "IF" she could fulfill my order by OCT 8TH. 

First the box was not marked, "This side up" so the one that delivered didn't know which way to have it so he put it up with the label on top which makes sense. When I gently opened the box the vase fell out. It landed on my foot or it would have landed on the floor and maybe chipped or broke. Then the flowers were not fresh at all and there weren't very many in there. I don't know what was ordered but there were very few flowers for the size of the vase. Then the chocolate covered strawberries the ice pack had completely melted and they started melting onto the box so the box was all sticky.

My company purchased a bouquet of flowers for my mother's funeral. The funeral director opened the box and the flowers were half dead and wilted. I was ashamed of these flowers. They were the worst looking bouquet of flowers I have ever purchased in my 50 years

If 1-800-flowers.com does not provide shipping to a specific address, the site will change the address to one that they do deliver to without the customer knowing. I spent way too much money for a stranger to receive a gift meant for someone else. Please fix this problem, I see many reviews with the same issue and no response to them. Which makes sense when a company doesn't want to fix a problem. Also, I am aware that you are working on a new online moderator? You need someone to fix the inside or algorithm before the moderators can do their work properly. You also lacked a confirmation page during my experience (stealing). Maybe confirm before you send a product to an abandoned house.

AWFUL Online I ordered a beautiful cross for my family member's funeral along with a card. I paid over $200 for the flowers. When my mother saw the flowers she called me upset. I had another family member take a picture. Not only did the flowers look absolutely NOTHING like the pictures but 1-800 Flowers customer service told me they would refund the full amount but when I received the refund it was short $32.57. When I talked to Kristine (a customer service supervisor) she couldnt even see the original receipt so I wasted 35min on the phone waiting talk to someone incompetant. I had to go to the priority team and threaten to sue for emotional distress just for a the remaining $32.57! Ridiculous.

Horrible experience. No delivery on time. Tried talking me into having them delivered another time. Customer service makes you jump through all kinds of hoops to get a refund not to mention they lie. Told several times my flowers were on the way.

On September 5, 2023, I ordered flowers by phone from 1-800-Flowers to be delivered on September 7, 2023 to a funeral service on September 8, 2023 for a family member. The sales person said he would personally see to it that the flowers would be delivered (a disgraceful lie). During the funeral service I was sent a video of the service that showed all the flowers present but the flowers I ordered from 1-800-Flowers were not there.

My father's funeral was today at 9a.m. and I ordered from 1-800-Flowers. The time was clearly marked in 2 spots when ordering. I would like to say please think twice when ordering from this company. The company they choose to deliver the flowers failed to deliver both bouquets of flowers. 1800-flowers has been giving me the run around all day. The flowers NEVER ended up being delivered at ALL and neither was the personalized card. With this being such an important day I will say I will NEVER order from this company again. Their customer service is useless. I contacted them 4 times with no resolution.

Never trust them with important delivery of your order. They not only fail to deliver in the requested time frame, THEY CHEAT YOU by delivering the smallest size of the flower arrangement even if you pay for the Extra Large size. I ordered the Extra Large Heartfelt Tribute™ White Floor Basket Arrangement to be delivered to a funeral home. Added a note requesting that the flowers be delivered no later than 1pm. Based on their Product Details, the size of what I ordered was EXTRA LARGE MEASURES APPROXIMATELY 39"H X 42"L. Immediately after ordering the flowers online, called their Customer Service and emphasized that the delivery should be done before 1pm to the funeral home.

They did not deliver on time twice. The second order was placed 2 weeks in advance, and was not delivered. Customer service cancelled my order without my permission and repeatedly hung up on me. The company is a complete scam. Stay away.

I am a Celebrations Passport member and order all my corporate gifts, family birthday and holiday gifts through Passport. I immediately thought to use them for my mom's funeral since I don't live in the same area as my parents and don't know a local florist. On 7/28 and 7/29. I ordered a total of 3 extra large funeral arrangements for my mother's funeral. They were to be delivered to the funeral home on 8/4. The website asked what time the funeral was, and I entered 10 AM. I correctly entered the name, address and phone number of the funeral home. The graveside service was 8/5 at 10 AM. The funeral home instructed me to have the flowers delivered the day before (8/4) so they could set them graveside early the day of the service.

I ordered flowers for my dad's viewing & funeral the next morning. The flowers, the Casket Cover & the Standing Spray were not delivered on time for the viewing at their scheduled time or the day of the viewing. They weren't delivered until the next day. They weren't there for the viewing, They arrived right before the Funeral the next day. They also didn't give me any of my Sympathy Ribbons that I purchased. The Funeral Home has cameras all around it, so as proof that they never tried to deliver them on the correct date or time. The name of the flower shop was Diamond Floral Design but ordered through 1-800-Flowers. If it were for any other occasion besides my dad's Funeral I probably wouldn't have even left a bad review for them. However this is inexcusable & heartbreaking!

I ordered a beautiful arrangement from their website. What the recipient got looked nothing like what was advertised. The ugliest arrangement I've ever seen. So embarrassing. Then they promised to redeliver the next day free of charge. I tell the recipient to expect another bouquet of flowers that would look like the web picture. The next day - no flowers. I was lied to...twice! Do not order from this company. They are not reliable, the quality of the products advertised are mediocre and you will be very dissatisfied with customer service.

Place an order with this company 1-800-Flowers only to find that their Drivers are Incompetent. Had a delivery order sent to an Outside Mall with free parking in the White Plains Road Area and Story Avenue in The Bronx Area To a Dime Bank Branch and he stated to the company that he made an attempt to Deliver my order but he couldn’t.

The frustration and disappointment with this company is unreal. The customer service constantly repeats the same phrases as scripted robots. Twice I have had the same problem. I thought I'd give them a second chance, but the convenience of ordering online is not worth the frustration and time spent responding to calls and emails that my order has a problem. First was a birthday for my elderly mother. Flowers failed to arrive and after 2 days I managed to get them replaced. Second and last chance I ordered sympathy flowers for same day. About an hour later I was called and said they couldn't do it but assured me they'd send it FedEx and get it there next day. I specifically discussed it was a sympathy arrangement and timing were imperative. I was assured it was understood.

After ordering a plant to be delivered to a celebration of life, we found out the plant could not be sent on the day of the service so we canceled and ordered something else. It was not delivered either. Needless to say we were very disappointed and somewhat embarrassed. We requested a refund and was told it would take 10 business days to get the refund. Of course they took my money within minutes of my order being made.

I ordered a twisted bamboo plant for a friend who just opened a new office. I thought this was very professional looking, low maintenance and not something that would take up much space. When the plant arrived, the box was opened and was full of ants. How disgusting and horrifying. Of course the recipient quickly closed up the box and discarded it. The ants could have infected the entire office. As the sender of this gift, I was shocked and embarrassed that this is what was sent.

Paid for a service I did not get. Poor customer service, all they do is say sorry but they do not understand that when you pay for a delivery date and that does not happen, it's fraud. I asked to speak to the manager, but she was not helpful. Would caution anyone from using this company, they do not care.

Ordered Flowers for a family Funeral 5 days in advance of Funeral Services, and received confirmation from 1-800-Flowers.com of our order. Went to our family's funeral only to find they were never delivered! Frantically called them from the funeral home trying to find out what happened after a long wait/delay from their customer service people who barely spoke English that their florist never delivered because they don't open in morning until 11AM and the service started at 10AM!! They had 5 days advance notice and I never received any phone call on my cell or email which they had. There was a problem in getting flowers there for 10AM service!! They sent me a confirmation of the order and charged my credit card the day I ordered the flowers online!! So embarrassing to our family. Will never use them again and suggest no one trust or count on 1-800-flowers for ANY flowers to be sent to your loved ones...

Ordered flowers on 5/7/23 for a family member. After sending in the order, the same day I received 4 phone calls with various issues. Couldn't deliver that day, florist didn't have correct flowers, sent order to another florist, new florist was out of delivery range.

Ordered flowers for myself for my birthday. Never received them. Original price is 46.33. Total 87.70. Filed two claims with my bank to get my money back. 1-800-Flowers.com has the balls to give me 2. One 800 flowers only credited me 21.99. Now we’re filing the two claims. I was denied by one 800 flowers still claiming that I received them never ddid, leaving me in the negative. I suggest people should just go to their regular florists and have the arrangements done. One 800 flowers does not own up to what they do and I’m not the only one that they’ve done this to denying a claim from the banks. Never again.

Flowers were not delivered on date of promise. Company gives excuses.. "attempted to deliver" twice for me when there were people at home both times. Would not recommend this service if you want Flowers delivered. Website does not work for checking deliveries and the chat function only answers specific queries.

Two months ago, I ordered flowers for the advertised "Same Day Delivery". They were not delivered. I contacted a customer service representative who supposedly addressed the issue. The flowers were still not delivered the next day. They were delivered two days later. I gave it another try and two days ago, ordered a cake for a friend's birthday, to be delivered to her at work. I made sure to note that this was not a residence. Well, the deliverer tried to deliver the cake at 8 PM after our office was closed. It is now 11 AM the next day, and still no delivery. When calling 1-800-FLOWERS, they have NO CONTROL over these issues because delivery is farmed out to third parties. They simply review notes and leave notes. There is no direct telephone call or way to communicate with the actual company in charge of the product and delivery. I will never use this company again.

Ordered flowers for my sister who recently learned her cancer returned. The arrangement was ordered on a Monday and was due to be delivered Tuesday before 8 pm. Nothing was delivered. Nobody contacted me to say there was a problem and I tried online chatting with an agent and the system kept me waiting longer than I care to admit. I finally got an agent and explained the situation...I was told the driver was in an accident and the arrangement would be delivered Wednesday.

My flowers were not delivered on 2 occasions. The company tried to give me a credit. The agents did not know how to handle the situation. They kept putting me on hold. I just told them I wanted a refund. They said it would take up to 10 days. They never delivered my flowers but accepted the money

I ordered two different orders separate for Mother's Day from 1-800 Flowers. The first being a dozen of chocolate covered strawberries for my mother for mothers day. The strawberries barely had chocolate. it was all broke up. Second order I paid extra to have delivered on mother's day... They contacted me at 8pm stating my order would not be delivered until 05/16/23, very unacceptable. I paid extra for expedited shipping. After complaining they only wanted to offer me a $20 coupon. I will never use them again. Two mothers had their day ruined.

I ordered Mother's Day flowers 3 days early for my aunt. The order was never delivered and it took 4 customer service attempts to finally receive a full refund. I'll use local florists directly in the future. So disappointed. Customer service agents promised and didn't follow through, and actually disconnected me and stopped helping me. The last one, finally processed a full refund. Or said they would. I guess I'll know in a day or two. If not, I'll be dealing with them again.

I place my order for mothers day on 4/29/23 with a delivery date of 05/11/23. At 630pm on 5/11/23 I reached out to find out why my order had not been delivered to which I was told they "tried to call me" but did not leave any sort of message. My order could not be filled. A replacement order was place and guaranteed to be delivered on 05/12/23. So I call them first thing in the morning to make sure it's on track only to be told it's not being delivered until 05/16/23. Liars work for this company and just screw up everything they touch.

We ordered flowers for someone who had just had a baby and it said if we ordered within the next two hours they would be delivered on the same day. We paid $120 by the end of it and selected a large bouquet as they gave us a choice of small, medium large or extra large. The flowers and balloons we ordered were confirmed as not delivered until the following day around 11 am. The person we sent them to sent us a photo and it was NOTHING like we ordered and it was a very small bouquet. It was EMBARRASSING! It looked like a few gardens flowers and weeds.

Save your money, this company sucks. Received a gardenia plant the best one at 80.00 couple bucks as a gift from our daughter, after about a week the leaves started wilting. Called their customer service. They said they would replace it which they did. Received a 2nd one, same thing after a week, leaves started wilting. Got with their robot, they said they would call. Never did. POOR POOR company.

Don’t waste your time! I placed an online order with 1-800-Flowers for my niece who had just had a baby. The order was placed online 4-30-23. I paid extra to have the next day delivery 5-1-23. I inquired about delivery confirmation via online 5pm eastern- message was sent that the order was out for delivery and would arrive before 8 PM Eastern. Obviously a computer generated message. At 8:15 PM. I again inquired online asking for a delivery confirmation. A response was given that the recipient was not available to take the delivery and an attempt to deliver would be made tomorrow. 5-2-23.

The past week I bought a Bonsai for my daughter´s birthday in 1800flowers.com and I requested to deliver it in NY where she lives with other people. 1800flowers didn’t even put the birthday note I wrote for her on the website, so they received the bonsai in the house, but she never knew who sent the bonsai or if it was for her or someone else in the house. That is a horrible mistake, especially if you are a company that brings details and joy from other people to those who we care about. I am so disappointed of your service. 1800flowers does not care about details or service, only about selling products to make money.

Never again. And they won't disclose the local florist they ran the order thru. Ordered 2 of the same. They didn't have card choice, so they delivered 1 without any card, ran out of flowers, kept saying the 2nd arrangement AND card would be delivered "that day" for 3-4 days; no delivery. I called so many times, finally cancelled 2nd half of order. I hope the half refund actually posts.

We received a flower arrangement on Saturday that was ordered through 1-800-Flowers as a condolence gesture because of a death in our family. Unfortunately, some of the flowers were wilted, the roses had dried up leaves on the stems and three of the white lilies were brown on their petals and had that end-of-life lily smell. I went online to 1-800-flowers to request a replacement. The chat robot could not help me and referred me to a "live"(?) rep. The rep asked me for the same order information that the robot had requested, which I supplied: Order # from florist tag, sender name and phone, recipient name. She claimed to not be able to find the order and asked me several times for the same information. I suggested she contact the florist for the order information whose name, address and phone number I provided.

A friend was hit by a truck and had to have emergency surgery in the hospital on Saturday night. I put in an order on Sunday morning, before the 11 o'clock deadline to be delivered the same day. The order was accepted online and scheduled for delivery between 3 and 6 pm, according to the website. An hour and a half later, I get a call from someone who barely spoke english, explaining to me that 1. the bouquet I ordered was not available and they would substitute something else and 2. not only could they not deliver the same day, the order wouldn't arrive until Tuesday. Now it was too late in the day to order anything else from anywhere for same day delivery. I said I wanted to cancel the order, but even that was too tough for them to handle, so they made me several other offers for different things until I got fed up and shouted into the phone to cancel the order.

Horrible company. I ordered the two dozen roses for my wife for Valentine's Day 2023 and the flowers started to droop the next day and yes we have had many flowers before and know how to care for them. These flowers were crap and of low quality. I should know better as I have had many problems with this company before in addition to poor quality, poor customer service that just provides lies and does not follow up. For example, I ordered flowers for my sister's birthday for March 2023. Being a passport member that I paid for in November 2022 for a full year, I get free shipping (which I have had no problems until this oder). I tried at least 10 or more separate times to order these flowers with my free shipped but it did not occur (yes I put in my correct username/password).

I waited almost an entire day without the flowers I ordered to be delivered. I contacted 1800flowers to see if they could contact the local flower shop to find out an ETA when the flowers would be delivered. I was told to have a good day and was disconnected several times.

Asking them about the two dozen roses is being delayed and afraid it might not be good anymore. And she/he just respond have a nice day and ended the conversation. It is rude. It's not like you are giving out free roses. I paid a total of $68 for these roses.

I am not using 1-1800 Flowers ever again. Here's why: I called to place an order of roses for my wife of 25 years on 03 February. I asked for a delivery date of 14 February 2023 - Valentine's Day. This order was to be sent to HER SCHOOL that she teaches at and I made it CRYSTAL CLEAR to them that the school hours were from 0800-1530. They did not deliver the flowers to her school until 1730 (530 PM) that day - several hours after the school closed. This was AFTER I had consulted with their main office and reminded them of my wife's school hours. The gentleman I spoke with was kind and ensured me that the flowers would make it to the school on time and guaranteed a time of between 1130 - 330PM, Valentine's Day 2023. He was wrong - or perhaps the delivery driver had other plans. Her flowers did not make it to the school until the NEXT day, 15Febuary2023, in the late afternoon.

I ordered flowers and a gift to 2 different addresses the day before Valentine’s Day. Half of one order was canceled and I was asked to choose different flowers. No big deal. I did. Both sets of flowers came anyway, but I did get refunded for one. The gift never came and their chat function on their website and mobile site never sends you to a real person despite saying it does.

OK - on Jan 26th I ordered two dozen roses for my girlfriend for valentines day. I was told they would be delivered on Feb13-14th. I thought ok no biggie if she gets them the day before. Well not only did she NOT get them but they said the flowers were out for delivery which was a big LIE. I checked on the website and it showed they hadn't even been shipped yet. Yet calling the phone number the recording said they would be delivered at 8:00 pm at the latest. First off who wants flowers at that hour? But I waited with her and yep still no delivery. So on the 15th I called and they apologized. Would NOT refund my money but agreed to re-deliver again and give me a $20.00 store credit! - I told them I'd NEVER use this service nor would I recommend them to anyone. If you use this service you'll be sorry and my advice is use some other service because these guys are crooks!

Ordered roses for my wife's Valentine's day gift. Gave very specific address including building name because the complex that she works has several building. Got a delivery notice from FedEx that the flowers had been delivered but no one could find them. After 3 hours of searching a maintenance man called my wife to say they were found at a completely different build tossed up on the loading dock. The specific building name had been left off the delivery label. Called 1-800-flowers and they would take no ownership of this screw-up. Ruined her Valentine's Day surprise. Lesson I learned...Always use local florist and never use 1-800-screw-up!

Never ever trust this company. Valentine's Order promised by 8:00. Text saying delivered. They never were and she has a camera on porch. Customer service unresponsive. Automated reply saying they’d be delivered on another day - seriously - Valentine's gift on another day. I’m disputing charge my card and will never use them again.

By far one of the worst online companies, I have ever dealt with. Simple flower order stated delivered. Which they never were. I waited on hold for thirty-five (35) minutes only to talk to someone at their 1800 only to be laughed at by the employee and everyone around them. They offered a partial credit stating the flowers were delivered. When I mentioned cameras and being home they offered a reship, again still laughing about the situation. Only after ten (10) more minutes they would give me a refund and continue laughing that my flowers had not been delivered. Not once at any given time did they express any sympathy or provide any customer service.

1-800-FLOWERS failed to deliver an expensive two dozen red roses on the day before Valentines Day, 2023. Their only solution was to ship two days after the requested date and give me a $20 discount. I will never, ever again use 1-800-FLOWERS. They are NOT reliable.

I ordered two dozen assorted roses to be delivered to my girlfriend's school (she is a middle school teacher) and I specified when I ordered them two weeks previous that she leaves the building by 2:20pm and they never delivered the flowers while she was in the building and I had to go spend another $100 plus dollars before she came home. Worst experience ever. I used this company 10 years ago and had horrible results. I guess I should not have taken a second bite of the apple. I will never use them ever again. Don’t even bother. Shop locally. They still wanted to deliver the roses the next day and after I laughed and told them how they ruined Valentine’s Day. I also told them to keep the flowers and no one would be at the school to receive the flowers at the time they would deliver…

DO NOT USE. They totally screwed up my order *After I triple-checked* the day before that the address with them to avoid any errors. They completely assured me it would be fine. Then I get a random email that they refunded me with no explanation. When I asked their support they said, "Oh it's not deliverable" - no other details. Truly incompetent.

I received roses today from #1-800-flowers.Com for Valentines and they are dead. Box full of petals and leaves. My partner called and sent photos and all they want to do is give back half of what was paid. These are the conversation petals that have hearts and I love you on them. These are not cheap roses. To say I am disappointed does not even cover how I feel. Thanks #1-800-flowers.com.

I ordered flowers for a friends from 1-800-flowers.com. The flowers were ok although a little wilted. As part of that transaction, they acquired my cell phone number. Fast forward to Feb, a few days prior to Valentine's Day and they are calling 2 times a day with offers and leaving a voice mail if I don't pick up. Also received a couple of texts. Evidently 1-800-flowers.com uses a call center overseas because on top of everything else they barely speak English but I did understand enough to hear them tell me the name of the person I sent flowers to previously and ask me to place an order for them for Valentine's Day. Unless you want to be violated with spam calls, I would not use this company. In my opinion capturing my cell phone number to pester me later is unethical. One star is too high for a company like this. I know they've lost our business permanently.

I ordered a $100 floral arrangement for my sister's birthday before 2:30 pm for same day delivery that was not delivered. I was told that the delivery would be tried the next day, which was totally unacceptable since the next day was not her birthday. I called over 10 times to speak to management for a refund and cancel the delivery. I was given the runaround and even told someone was working on my complaint. It wasn't until I advised that I would be calling in the police to report theft of my funds, that my order was released so the person I was actually speaking to could cancel the delivery and refund my money. I never spoke with management. I will never use them again.

I ordered flowers for a friend and the arrangement that was delivered was not what was ordered, in getting another arrangement delivered, I found out that the arrangements they had delivered were made by a grocery store floral department and not a florist! I spent 120.00 for flowers from an Albertsons Floral Department.... Don't waste your time and money, just call a reputable florist and arrange a delivery.

I ordered an arrangement to be delivered to my mother on her birthday. I got an email at 4:04 pm saying order had been delivered, but when I spoke with her she said she hadn't received anything. Customer Service said the email meant they were on their way and to wait until 8 pm. No flowers at 8:15 pm so called back. Told it was too late to deliver tonight but they would come next day between 9-12. No flowers by 12:15 so called again. Told they might be on their way. I asked to speak to a supervisor and that I wanted a refund. I was put on hold and then disconnected. When I called back and asked for a supervisor, I was put on hold and then disconnected. I called back again, asked for a supervisor and was transferred.

I ordered flowers for my friend cause her Dad passed away, she got the flower and send me picture, was about half of flowers compared to original picture that I looked, I paid $110 including delivery charge and it’s only 20-30 dollars worth of flowers, I fell so embarrassed to send so much poor quality of flowers. I can’t believe the review is almost 4 stars!! How can these people get 4 stars? So nonsense.

Ordered flowers from them for MIL for 2nd time. First time they left flowers 2 buildings over and expected her to "find them". This time sent to SIL's so not to have similar problem. Asked them to be delivered on a certain day and did order 3 days in advance. Day came and went NO FLOWERS, when I called, they asked me to give them until end of business THE NEXT DAY, I did, NO FLOWERS. They then offered me 20% off next order!! Then 50% off of this NONDELIVERED order.

My aunt and uncle just went through a tough year and I wanted to send them flowers for their anniversary on Jan 1st. I found the perfect bouquet and ordered it with 1-800-Flowers, the Daydream Bouquet-XL. According to the picture, there are about 40 flowers, roses, carnations and daisies. The first delivery was pathetic, 2 roses, 4 daisies and 1 carnation for 80.00. I call, they offer to send another bouquet and it never gets delivered. I call again and they offer to reimburse the entire amount. Guess what, no refund. I call again and they agree to send another bouquet and refund half the money. The bouquet gets delivered and again the arrangement is not even close to what they advertise.

Ordered flowers for my significant other, Requested they show up on 12-4-23 using the calendar they provide you for shipping, paid 140+ dollars for flowers, some chocolates, and a stuffed bear. The bear shows up on the 2nd, the flowers show up on the 4th, and the chocolates showed up on the 6th. Why on earth would anyone want their surprise gift to show up in bits and pieces like this? Completely ruined the surprise and feel like I wasted my money. Why offer a calendar if you're just going to ship everything randomly as if I just ordered random stuff off of Amazon? Never buying here again, wish I could get a refund.

Last week for my birthday I received a lovely bouquet of flowers from my out of town sister from FTD.. The flowers were brought to my door and hand delivered. They were beautiful. The next day I got a call from my bother asking if I got my flowers which he ordered from 1-800-Flowers, I said I did not. The weather was very bad. I looked at my front and side door, no flowers.

"Don't. Just don't" is all I can say. The first time I ordered from Flowers.com they just never delivered the order. I didn't find out until a couple of weeks after I had supposedly sent my stepmother flowers. I asked her if she got none because she had never called to say thank you which is unlike her and she said no. I had to call Flowers.com get a refund and they were very apologetic as I always are and delivered the order a few days later. They had absolutely no explanation on why it never got delivered. I made the mistake of ordering from them again. I ordered a candy cane striped lilies as a Christmas present for my stepmother. There was supposed to have been delivered on the 23rd.

I recently ordered flowers from 1-800-Flowers for my sister’s birthday. The flowers were delivered an entire day late and pretty much dead on arrival. The company blames everything on storms but, there was no storm that week. These companies just take your money and you get what you get. $80 for dead flowers! I will never order from them again and will never recommend this company to anyone!

The very large spray of flowers were ordered for the funeral 6 days in advance. When the flowers had not arrive by noon on Monday, the day of her mother's funeral at 1pm, I called and was assured that they would be there by 1. The flowers showed up at 7pm that night. 6 hours after the funeral. My family was devastated. I called the company the next day and after 35 minutes on the phone, I was finally allowed to speak with a supervisor who previously, I was told was too busy to speak with me. The best Christine could come up with was a refund that I would receive in 7-10 days and an apology phone call to my significant other. I asked to speak with her supervisor and was refused. I asked to record her refusal and she ended the call. Please, never use this company.