1-800-Flowers.com Reviews

I will never recommend or use 1800Flowers again. I paid extra for next day delivery not to be told the day of that the arrangement wasn’t available and they can’t deliver my order today. PLEASE DO NOT USE THIS COMPANY. FALSE ADVERTISEMENT AND HORRIBLE CUSTOMER SERVICE. AGAIN NEVER USE 1800Flowers.

On December 11, 2024, I made an order for a holiday-themed arrangement for delivery to my mother on December 23. The following day, I received a call from 1-800-Flowers customer service informing me that the local flower shops would be unable to fulfill the order as specified - neither the arrangement nor the delivery day. They offered a $15 credit, a different arrangement (a dozen plain, boring roses), and delivery on December 24. For the simple reason that I had neither the time nor the inclination to fight with the representative who didn't speak clear English, I agreed to the proposal as a backstop so I could have the time to research whether another vendor could do what they say that can do. I found an alternative, and after a little wrangling, 1-800-flowers did grant me a full cancellation and refund. They didn't make it quick, though.

I had ordered flowers along with a card and stuffed animal to be delivered as a surprise birthday gift to my wife who works as a school teacher. The delivery was confirmed and there was no notification that anything was wrong with the order. I got a phone call from my wife after work hours stating that the florist/delivery person was repeatedly trying to get in touch with her while she was working. I am not sure why they didn't try to call me, you know, the person that placed the order as a surprise. The delivery person was unable to make her delivery to the school on time (again even though order was confirmed).

Ok now someone helped me and is sending new arrangement so I'm happy about that.

I ordered flowers and chocolates for $207 yesterday. Today, they called and said the flowers would have to be delivered in a box. After spending over an hour on the phone, I asked to cancel my order. They said they did. They sent me a confirmation email. Tonight, I received an email that boxed flowers and chocolates worth only $116 will be delivered tomorrow. They have yet to refund me. (I already ordered flowers and chocolates from another reputable florist.) Never again will I use 1 800 Flowers.

Ordered a funeral arrangement of a flower spray on stand for my Dad's funeral. NEVER DELIVERED and trying to get a refund. Funeral home confirmed while we were at cemetery that they had never been delivered. Very upsetting and disappointing. DON'T USE THEM PLEASE.

Ordered grieving flowers for my sister and had to pay extra for the delivery, but they didn't get to her house until the end of the day yet were ready at 10am according to the email I received. I paid for a grieving bow but it wasn't added to the flowers, the flowers were dead, wilted and spread out like they forgot to add fillers, these were supposed to make my sister's day a little better but she was only reminded of death by the poor quality of flowers and care. They have raised their prices and lowered their standards. I won't ever recommend or use them again, especially for such an important occasion. Shame on your company, what use to be reputable now offer the same quality as gas station flowers.

It's been years since I've encountered service as scammy and terrible as this. It is now twelve days after my sister's 40th birthday (the day they promised delivery), multiple rounds of "it's going to be delivered by x" or "it has been delivered" and the flowers were never delivered. Perhaps worse, their rep admitted to me that he could see in my order that THEY HAD NEVER BEEN DELIVERED. And then I still had to ask to get my money back (along with long wait times for the dozen or so calls this involved). Undoubtedly many give up and they just pocket the money. This whole thing was a sham.

I ordered flowers and paid 15 dollars for delivery that was suppose to come in 3 days. On the day of delivery all it showed was that it was suppose to be delivered between 10am and 2pm. No updates all day and zero tracking could be seen at this point. At 3pm it changed to delivery will occur by 8pm. 8pm came and went with nothing. I tried to contact them multiple times and they kept saying “next available representative will be here shortly” no one ever responded. I asked for refunds and could never get a hold of anyone. I finally got an update at midnight saying it was out for delivery and would arrive 9am-11am. Still nothing and zero updates again. They then said they will do a reorder and made it not come for another week?! Are you kidding me? That is absolutely insane to have something delivered that long past when it was suppose to originally come. I will never use them again.

If I could give less than one star I would. This company is horrible. On 11/10 I placed an order for a gift box to be delivered on 11/22. The order was delivered 4 days early, on 11/19, which caused issues with the recipient not being home. The gift box was for best wishes after surgery and having it arrive before the recipient was home from the hospital was pretty disheartening. I spoke with customer service who refunded the order and provided me with a $15 savings pass for the inconvenience.

Worst experience of my life. We ordered two flower arrangements for a funeral. Was told the night before they could not deliver. Then rep said they were able to find a florist and they were being made and will be delivered on time. I got to the funeral and there were NO flowers. Called rep. They said they can be FedEx the next day. I explained the funeral will be over by then. They offered a refund. Still haven’t received it and we’re going on two weeks. Awful. Just awful.

Horrible. No communication. No action. Take your money and don’t deliver and don’t reach out to tell you what happened. I asked for redelivery 4 times and was promised refunds and got nothing. Shop local only!

Hands down the worst business I've ever experienced. I ordered a funeral arrangement. It was supposed to be a beautiful tribute to a wonderful person right next to the beloved. It never arrived. Not only was a time given as usual for a funeral. But I got an email it can't be delivered. There was no reason other than can not fulfill. (Not even a call) about the fulfill. Service was over. I was so embarrassed that nothing showed up. When I tried to contact about this I was ultimately offered $15 off a future order. How insulting! There is no corporate headquarters that any employee knows of, even though it is listed as Jericho. NY. The number brings you right back to the basic 1-800-Flowers.com ordering staff. This business is an absolute disgrace. It never arrived.

This service sucks!!! Couldn't even manage to send me a receipt for my order. Even after I called back. Let alone that the flowers didn't make it for my gf birthday, even after I was guaranteed delivery. You guys have me looking like fool and uncaring for not getting anything And how do you like this people? There's a spot here on the review where I'm supposed to be able to put a copy of my receipt.. They wouldn't even give me a receipt.

I had a special event I was helping a friend/organization and ordered special flowers for it. I received confirmation with email receipt purchasing the flowers 1 month in advance. On the day of supposed arrival, I got nervous as it was approaching end of day and called their helpline only to find out that I would receive no flowers, there would be no replacement delivered on time despite a 1800flowers distribution center a couple miles away from the event. Speaking with the customer representative, 1800Flowers presumably was aware that this special order I made could not be fulfilled or delivered. What is infuriating is that no attempt was made to notify me to alter the order.

I ordered flowers to arrive for my friend's birthday yesterday. In the evening when the flowers had not arrived I called customer service. The agent lied and said they were out for delivery. They did not arrive and when I called today customer service said “sorry for the inconvenience they will arrive next week”. This is outrageous and unacceptable. No compensation was offered and there doesn’t seem to be any accountability. Terrible company. Will never prefer from them again.

If I could give zero stars I would, I placed an order for my mother's birthday to be delivered to her place of work. I placed this order 2 days prior to the requested delivery date. My order confirmed and paid for. Requested delivery time was 9am to 12pm. My mom never received her flowers.... After contacting 1-800-Flowers three times and getting a different excuse as to why her flowers had not only not been delivered in the window requested, but they were also never even delivered. I ended up requesting a full refund due to the absolute incompetence of this company.

Terrible. DO NOT ORDER from this place. I ordered flowers to be delivered for a funeral the next day & it was confirmed. They sent me an email the day of the funeral telling me they could not fulfill this and refunded my money. Did not even try to contact me sooner so I could find another place. Horrible customer service.

I placed an order for same day delivery and later that morning received a call from a 1800Flowers rep who told me that they could not delivery the order that day because they could not find a local florist to fulfill it. I requested a cancellation and for the next 10 minutes, the rep did not want to honor my request and kept telling me they could deliver the order the next day, which didn't work for me. The rep finally told me that he had canceled the order and issued a refund. When I logged into my account an hour later to check the status of the cancelation, it showed delivery was attempted and “This Order May No Longer Be Modified”. There was no attempt at delivery. The order did eventually show a canceled, but after 11 days, no refund has been received. After chatting with another rep about the refund, I was told they would email a confirmation showing that the refund was being processed within 24 hours, but 24 hours later, no confirmation has been sent.

I ordered a basket spray that online looked very nice for a friend's funeral. What they sent was a disgrace and embarrassment for any florist. They were definitely the ugliest flowers at the funeral. The roses and other flowers were completely wilted. It was all greenery and hardly any flowers. I did call customer service and they apologized and gave me a full refund. I will never use them again. Pictured below is what I ordered and what they delivered.

This service is horrendous. We placed an order 6 days before we needed the item. We got a cryptic voicemail the day after we placed the order saying to call to get more information. Nothing more. We sat on hold for 45 minutes with no success. We then turned to the chat feature on the website and were told that the order was fine and there is no apparent reason for the call. “Sometimes we call just to confirm we have everything correct.” Is literally what we were told. The status on the website also said confirmed and gave the planned delivery date.

I ordered a funeral arrangement that was very full and pretty online and described as 42” tall by 28” wide. What was delivered was smaller and skimpier than the image. I was embarrassed among my family and out a considerable amount of money since I paid for something that should have been far more substantial. We received a just barely 30" tall arrangement, and that was to the tip of a leaf, so we really had to stretch to get to 30” tall. It was 18” wide, so it was smaller all around. The same flowers weren’t even used. I will never order through 1-800-Flowers.com again. As a customer, you have no idea which local florist is filling the order and what their design sense is.

Do not, do not use this website. What I ordered was not what was delivered. I ordered the Lavender Garden Bouquet Vase w/ Time to Celebrate Cake and a Mylar balloon. The bouquet delivered was nothing near what the photo was on the website. There was also no cake. The first photo is what I ordered. The second photo is what was delivered.

I received flowers from here that was full of lilies. Unbeknownst to me, lilies are fatal to cats - not toxic... FATAL. A cat's kidneys start shutting down within hours. It takes such a small step for them to put a warning on the card but they still refuse! Do better.

Scam and illegal operation. Automatically enrolling and renewing “subscriptions” years after a single purchase with no subscription involved. This is a criminal enterprise and should be reported to the FBI with each fraudulent action.

If I could give a negative 10 I would. I have never in my life or wildest dreams thought a company could be so incompetent as this one. Not only did they not deliver my order, it is absolutely impossible to get anyone from customer service except a chat box online which is useless. So I did not receive my order nor can I cancel for a refund. I'll handle it with my credit card. But my advice is stay far away. Too many other options to use. Words cannot explain how bad this company is.

They deserve 0 stars. Order was never delivered and once the order delivery time had passed they would not answer via chat. Had to dispute the transaction on my card as they were unwilling to talk to me once they did not provide the service I paid for. HORRIBLE, they should not be allowed to take people's money.

I discontinued using 1-800-Flowers in the mid-2000s due to poor service and, in my opinion, subpar product quality. The final incident that led to my decision was receiving dead roses on Valentine's Day. While they did rectify the situation by sending replacement roses in time for Easter, the experience left a lasting impression. Recently, following the passing of a close friend's mother, I decided to give 1-800-Flowers another chance, despite my wife's reservations. I ordered a dish garden for delivery on Monday, October 14th, knowing the family would be home for the holiday. I received a confirmation email stating that the delivery would occur on the requested date. However, the dish garden did not arrive as promised.

I should have done my research on this company before using them. If I had seen all of the bad reviews and very poor ratings, I would have never used them. While the flowers I ordered were delivered on time, the quality of the flowers delivered to my sick uncle 1,000 miles away were poor. The Peruvian Lilies were supposed to be bright and alive but what was delivered were lifeless. I think the florist must have thought that more greenery would mask the poor quality of the general condition of the lilies. The roses were good but even some of the greenery was limp. I've included what they show on the website and what was delivered. These won't last long and I'm embarrassed by what was sent.

Terrible and useless customer service reps, they refuse to provide any information, the hold times waiting to speak with a live person is extremely too long, the quality of service and product are not worth the money you spend.

I was very dissatisfied. The day after I placed my order I get an email stating to call them about the delivery which was not scheduled for another week. Confused, I called in the morning since I received the email at 9:30pm. They stated the arrangement I picked out for Halloween was no longer doable. I asked why it was still on the website then and got met with a “can you please hold”. They wanted to do a random bouquet that I would have never seen until at my sister house. Very disappointing. I ended up asking for a refund and am waiting to receive it. Don’t order from them!

Expensive, overpriced, and never as described. 1-800-Flowers use local flower shops, and does not allow us to leave negative reviews. I have tried to leave negative reviews, and they would never get posted. They also do not disclose the local vendor they used “for the shop's safety”. They need to hold these shops accountable. Because all of the flowers I have received were not acceptable. I purchased $1,000 dollars worth of flowers for a funeral, and they were all a big disappointment. Flowers were smaller than promised. Flower arrangements were cheaply put together. In one of the photos below the arrangement I purchased were supposed to be mainly white roses; and some purple. It’s all purple, little white; and you can see size comparison to the one to the right of it that it is 3x smaller. Accents are important!

Buyer Beware! Do not use this company. I ordered flowers for my MIL’s 90th birthday from out of town. When I came into town 2 days later I was completely embarrassed by what was sent. I literally could have gone out in a field a picked a prettier bouquet. It looked NOTHING like the pic of what I ordered online. I paid up to order a large ($80) (first pic) and it looked like someone went to Kroger, bought the bouquet on sale and stuck it in a vase from the dollar store. (2nd pic) Absolutely pathetic. I will NEVER use this company again. Complete scam!

I have used them in the past and had good luck but not this time. When they use a locally sourced flower shop I think the quality is good but for some reason the Lavender Garden Bouquet I ordered for my mother's birthday had to be shipped from NJ which is about 3 hours away. I ordered on Monday morning for a Tuesday delivery which was her Birthday. They arrived at the local FedEx facility at 7 am on Tuesday and were not delivered on her Birthday so they sat overnight in the FedEx Box another night and didn't arrive to her until about 4 pm the day after her birthday.

We spent about $500 on 3 recent orders with 1800. My most recent order was delivered TWO hours before the wake was over. It should have arrived before the wake even started at 3 pm. We ordered approximately 24 hours before delivery. I was embarrassed when my arrangement wasn't there on time. We will not do business with 1800Flowers again. I tried to contact customer service through chat, chat doesn't work on the website, I finally found an email & no response back. Horrible.

I ordered flowers for a relative who is in rehab. I received a call the day of my order from someone in customer service, and when I returned the call, the person I spoke with had no idea why I was calling. For days, I checked my order, and it would say "confirmed, delivered by local shop," but it never said when it was delivered and what local shop. A week later, I called and the customer service person explained to me in a very unclear way that they "were having problems with this item so it was unable to be delivered." If I hadn't checked, I would have assumed the flowers were delivered and I'd be wondering why I hadn't heard from my family member. When I expressed my displeasure, she offered to send something else "at no additional charge." Seriously? You think I am willing to pay extra for something that should have already been delivered? Never, ever, ever again will I use 1800FLOWERS.

I was so excited because I noticed that this site does same day delivery and it was my mother's birthday and I wanted to send her flowers. Before checking out, they claim that they can do rush delivery to get the flowers to customer by noon but you have to pay an upfee for it. So I did, only for the flowers to not get there and even though I complained about the very fact that they were not delivered on time, I did not get a refund for the upcharge and that is unfair. Will never use their service again because that is almost like not caring about customer interest when they offer something and do not deliver.

What I ordered vs. what I received should be considered fraud. I ordered the Contemporary Red Roses-Large - Product Number: 191560L for $119 + $24 for same day shipping; yet, we received 12 white roses in a petite small glass vase— something you’d find prearranged at a local grocery store for maybe $19! Customer service was apathetic; refused to share the florist’s information that filled the order; and would not provide a full refund. The occasion was diminished by this experience and I will not patron nor recommend 1-800–Flowers to anyone.

Such a huge waste of money! I received a dozen roses and six chocolate covered strawberries. The dozen roses fit in the palm of my hand. The strawberries were rotten with a distinct rotten smell. The chocolate was melted.

I purchased one dozen multicolored roses for my Sister for her bday. They were delivered on time with updates, fresh and beautiful! When she received them two of the roses had broken stems. I immediately contacted 1-800-flowers and got the animated customer service. I hate not talking to an actual CSR but to my surprise, it all worked out super well! Next day on time my sister received another dozen roses with no extra charge and even another balloon! I was not expecting that at all! Five-star customer service!! I will recommend this service to everyone!! Thank you for helping me put a smile on my sister's face!

I ordered the "Fields of Europe for Fall" online. It was beautiful. Fall colored mums, orange lilies, an orange rose, sprigs of dry wheat. Very pretty. What I got was a vase of yellow daisies and one sunflower. "Bait and switch" is just totally unacceptable. I understand that sometimes a particular flower is unavailable and they have to substitute. But this wasn't even close. I will also complain to American Express since they advertise them as a Rewards member. Pictures below...they don't lie.

The ridiculous organization is 1800-Flowers, which does not empower its supervisors to access email or direct extensions to improve the member experience. I can understand that call agents, not even the supervisor, do not have this empowerment. What a joke. I guess they don't care about customer experience. I placed my order on September 11. Their website verified the address, confirmed my order, charged my CC, and sent me the receipt. The next day, I received a call that they could not or could not deliver to the provided address. Wow, if you cannot deliver to a particular address, why not remove such an address from your database and not charge the customer's CC? I am talking about almost $500 in charges. And now, it's been seven days. I have not received any confirmation of my order's cancellation and have not received my refund.

I ordered flowers for my granddaughter and was told it couldn’t be delivered but would try again later. Long story short the florist didn’t have the container. Lie #1. Told it would be delivered on Monday. Lie #2 as on Monday still didn’t have the container. Only after contacting 1-800-Flowers.com did they give me a true reason for “unable to deliver“. Ended up asking for a refund.

This was the worst customer service I have experienced in a long time. I ordered flowers and chocolate covered strawberries for my daughter's birthday WHO lives 3,000 miles away. The flowers were delivered but the strawberries were not. I received no resolution after calling customer service and being on hold for nearly an hour three times. The first time, I was told that they had been delivered, but after investigating and speaking with the driver, I discovered that he had confirmed the wrong delivery. I was told he would return and would communicate with the recipient. He did not.

I ordered flowers for my mother’s 93 birthday. Order was confirmed but flowers didn’t arrive when promised. I then spent hours with 3 different online agents to see what happened. All 3 had slightly different stories. The most upsetting news was that not only would the flowers NOT arrive as promised but there would be a substitution and not the flowers I paid for. Flowers arrived next day at 8:40pm (late again, according to emails) and they were in fact the flowers I had ordered. I spent more than 24 hours believing my mother’s flowers would be

Save your money. I do not recommend. Estimated window of delivery is all day. Communication with the florist is not available and no accurate tracking available. Customer service is no help. Spent $83 for my co-workers flowers only for her to leave because she was off for the day and no delivery made.

Ordered sympathy items on Aug 31, 2024 at 7:57am. Confirm was sent. 1. Delivered today. Should of been 9 4 24. 2nd delayed due to error they say now won't come to after service. No refund offered. Horrible service.

Find a local florist for a better experience. My order was way late. Very disappointed. This was the 2nd time it has happened. I thought I’d try one more time before I actually stop ordering from them. There won’t be a third time.

It's my one year wedding anniversary. I ordered an extra large bouquet of flowers with a giant "I Love You" balloon and a custom card with a picture of us on it. It was delivered. It looks like a small grocery store set up, had the wrong balloon and no card. Just a florist card that always comes with flowers. I was super embarrassed so I reached out to customer service and they sent a replacement. The EXACT same thing was sent. I had to apologize to my husband and showed him what was supposed to be delivered.

I spent hours on the phone with call centers. After 10 days they told me it was delivered 20 minutes before my 4th call and that was untrue. It’s been a terrible experience. I would have love for my nephew who’s in hospice to receive the flowers, balloon and teddy bear but it never happened. They advertise refund in 5-7 business days but 2 reps and one supervisor said it would be 30-45 days. I used to love 1800flowers but they don’t seem to be the company they used to be. Maybe they should check out their contractors better.

I would give zero stars if I could. I ordered a gift basket for my mother-in-law when she was in the hospital. It was not delivered. I called and was told that due to the fruit basket coming from Harry and David (one of 10 companies owned by 1-800FLOWERS), it could arrive up to 30 days later. Wait-WHAT?? I canceled the order as my mother-in-law was getting out of the hospital in a couple of days. But then.... NO REFUND. I paid by PayPal and was told that they take up to 60 days to issue a refund. Well, by that time most people will have forgotten all about it. I spend hours talking with supervisors and finally spoke with the Escalation Dept. at Harry and David, only to be treated disrespectfully and told that I had to wait 60 days for my refund. Outrageously bad customer service. NEVER SHOP HERE!

Horrible service. Will not let you communicate with the florist to be sure they know when recipient will be home. $70 order never got to my friend by her birthday. Called. Chat service. Nothing worked. They don’t care.

We received a beautiful arrangement on the death of our dog. There was a lovely (unsigned) card and we called to find out who we could thank. I called and spoke to a manager who apologized before saying they can't disclose it because it's against your policy. Instead, I had to call three people to see if they'd sent it. They hadn't and said "I'm sorry, I didn't." They felt bad that they didn't think of it and I felt bad asking them. I finally reached the sender and thanked her. However, I felt better BEFORE receiving the flowers than AFTER! Medical information, college grades, sure...but this is a bad policy and I won't be using you again.

I ordered a sympathy arrangement specifically because the flowers (blue and white) were my friend's favorite colors. When I got to the funeral home, the large arrangement wasn't exactly large, and there were no blue flowers, ribbons, etc. I was disappointed at its look and what I'd spent on it. I also opted for a special condolence card, which I didn't see (perhaps it was given to the family).

The most important thing is the delivery time, I made the order at or before 11:00 a.m. EST and I received the delivery confirmation after 6 pm in TX time, means the business office I sent to maybe was closed! So basically it took them the whole day to deliver and I already paid their $5 extra in their website to deliver faster! Totally disappointed!!!

I ordered flowers for same day delivery. Paid extra! Flowers were not delivered nor was I notified! When I called customer service all they said was they could deliver next day! If I wanted next day I would have not asked for same day! Very dissatisfied with service and lack of communication!

The customer service for this company is horrible. I had an issue with an order that was placed so I spoke to an agent through their online chat. This was approximately 2 minutes after the order was placed. The delivery date was not correct on 2 out of the 3 arrangements. I was told the order was updated and they would all arrive at the same time. I even received an e-mail confirming the change. Apparently, that was not correct because two of the three arrangements arrived 10 days before the event. Customer service was absolutely no help and basically just said "sorry there was a mix-up." I will not be using this company for any flower needs in the future.

If I could write a negative review I would do it 100%… I paid a lot of money to have flowers delivered for my boss's last day of work… Waited all day for them to be delivered. Received a text message saying they were delivered… And waited for over an hour to find out that they were not delivered… Then tried to call customer service was on hold and then requested a call back. It’s been six hours still have not gotten a call back… Called over and over and over again and was on hold… Never would I ever order anything from this company again, nor should you. The worst customer service… The worst delivery service… They should be out of business

I used 1800flowers for a friend who just lost her mom. We decided to send her and her family flowers. The flowers did not look anything like the picture. The flowers were not fresh and they added more green than flowers. I included pictures below. They offered to send her another one, but the damage was done. We were so upset and embarrassed.

I would give a NO STAR rating if I could. I had a simple order of a basket of flowers and two mylar balloons and they messed it up and canceled without notifying me.... Then they offered me the passport program for free for my inconvenience and then tried to charge me for it! Word to the wise. Don't use this crappy service!!!!

DO NOT USE THIS COMPANY. Ordered a week ago for a very important occasion. Checked last night to confirm order was on schedule. Today after the delivery time passed they said, "We don't even have a florist in the area to use." SCAM company!

Ordered a fruit cake made of fruit for my friend's birthday to be delivered today. 100.16 $. Did it get delivered? No. Did they offer a solution? No. They lied and said a delivery was attempted but that was not the truth.

I am writing to express my extreme disappointment with the service I received on a recent order. On July 24, I placed an order for flowers to be delivered to my mom, who had just undergone surgery. I paid the extra fee to ensure the flowers would be delivered on that specific date. Unfortunately, the flowers never arrived. I received a call from 1-800-Flowers on the same day, explaining that the delivery could not be made as promised and asking if the flowers could be delivered the next day. Although I was disappointed, I agreed to this arrangement, hoping it would still bring some cheer to my mom.

The worst product and service, I ordered an arrangement and they received another one different in the photo. You can see the difference between the arrangement. I do not recommend this page. I paid $85. Is not fair I throw away my money.

I guess shame on me for giving this company a few chances. This is the 4th time I've used them, and the last 3 times I have ordered from them they do not deliver in the PAID FOR delivery window. DO NOT use their same day service. The text updates also do not work though you have signed up for them. The processing fees are outrageous and they charge you for all kinds of extras without showing the price until the last moment. STAY AWAY.

1 star because I had to. Wow!!! Where to start. The ordering process was easy. I order a large spray for my mother's funeral, two days before the funeral. They advertise next day delivery. The order was confirmed. I saw the email and it said they would deliver 9am-8pm. I called to confirm they would be delivered before the funeral which was at 11am. Spoke to someone who barely spoke English, I couldn’t understand them. I had to have them keep repeating themselves, until I understood. She said she put it in the computer and let the florist know. I called the next morning (8am) to confirm because I wasn’t too sure, and that’s when they told me that the florist didn’t have enough flowers and refused the order.

Placed birthday order. Berries, birthday bear plant, both going to same address, total included 2 $15.99 delivery charge, thought that was an error, called them and rep confirmed $31.98 for delivery. What a rip off. I will never ever buy from this place ever again.

I sent in an order 10 days ago and it wasn't delivered... No notice from company but recipient said it was never delivered. I checked company 2 days after expected delivery, and they said, "Oops, we'll get it out next day," but never did. Now they say they didn't deliver but will give me 10 dollars off next order! Horribly embarrassing as I missed my terminally ill friend's birthday... Never use them again!! Still no delivery, 3 days later. Hope I can get my money back from these scoundrels.

Don’t ever purchase flowers from them! They messed up my funeral arrangements order! I specifically asked for banners with message and no banners or card delivered! Flowers don’t even look like picture

They missed our 35th anniversary. I paid good money, not only for the roses but for shipping. They said, "Sorry for the inconvenience." Really??? That was a once in a lifetime event. Should I tell my wife, "sorry for the inconvenience, I thought a company, whose whole business is sending flowers on an agreed upon date could actually complete a simple task!" Customer service was useless. No refund, no apology and made excuses. I want solutions, not excuses! They may have won this battle, but they will never get anymore business from me! Too much incompetence!

I recently received a large bouquet from family after heart surgery. Weeks later after returning to work, I received another almost identical bouquet upon my return to work. Both bouquets wilted by the second day, especially the roses. I know neither sender can afford to spend so much money in the first place but for such an inferior product is robbery. Very disappointing. Would NOT use this company.

I have used 1800 flowers 5 or 6 times for long distances deliveries. The first thing is most purchases end up being $20 more than the advertised price with tax and delivery fees. The worst part of their service is they don’t deliver on the dates that they “expect.” This is my last time dealing with the headache of 800 Flowers.

My coworkers father passed. Our department got together and ordered her a nice bouquet of flowers to show her that we support her and are here during her time of grief! I spoke with 3 different agents. One on the day I placed the order. Another the following day to confirm the address and delivery date and time. Which was confirmed! Nicholas and Charina confirmed the order was placed. I spoke with Kim yesterday evening who confirmed the florist had my order and the time and delivery date even sent me another email to confirm info. Today is the funeral. I still have not received notice that the arrangements were delivered at 1030am. I reached out only to find out that the florist was not able to complete my order that was due at 10 am! No notification and to make matters worse the funeral is in Indiana. I am in Cincinnati. I have no way to make this right.

My Husband ordered flowers for our 17 wedding anniversary. We received the order which was the worst bouquet I have ever seen, Broken, wilted flowers. He called to complain about the arrangement and was promised a replacement bouquet would be sent out the next day by 9:00 am. When that did not happen he was promised by noon delivery, which also did not happen. He was then told they had up until 8:00 pm for residential which also was not delivered. After 7 phone calls and speaking to a supervisor it was promised next day morning delivery. Guess what? That didn't happen either. Waited all day for flowers still weren't delivered.

I have used this company a few times. Yesterday was the last time. Definitely not worth purchasing the extra stuff. If they don’t have it they will try to send it after delivery or even delay the flowers so they make sure you keep that stuff. It wasn’t the first time they didn’t have the candy, balloons or stuffed animal. I told them simply that that’s alright just send the flowers. Either the flower company they work with or someone in the back office decided the best way to respond to that was to cancel the order which I had place 5 days before.

I ordered a floral arrangement for a funeral. The website stated it could be delivered on the specific day requested. The day of the funeral I had to call to confirm delivery, and was told it was out for delivery. I requested to speak to a representative who informed me that the florist assigned could not handle the request but it could be delivered at a later date. THE LARGE FLORAL CROSS WAS FOR A FUNERAL!! Why would you suggest it be delivered another day. I should have been notified the day of the transaction that it could not be fulfilled so I could have made alternative arrangements. Customer service is lacking and insensitive to sensitive situations.

I ordered flowers to my wife for our anniversary. The flowers was never delivered and was told it will be delivered early the following day and they will refund my shipping fee. The next day the flowers again were not delivered and was told that they will use one of their preferred floral shop to complete my order and I will get half the cost back. A few minutes later my whole order got cancelled and now the flowers my wife was expecting will never make it. What a disappointment. What am I supposed to tell my wife.

FALSE ADVERTISEMENT!! STAY AWAY FROM THIS COMPANY!! The picture of what I was supposed to get from their website didn't even come close to what I got. I paid $100 for something I could have gotten for $20. Save your hard earned money. You would do a better job doing yourself!!

I use to love 1 800 Flowers. Recently I ordered flowers for a friend's funeral services and they didn’t deliver. I called. They said they would redeliver and failed at second attempt again!!! Third time they offered me $20 and to redeliver again. They refused to credit me more than $ 20 and could care less if they lost me as a customer. I enclosed a picture of how many times I attempted to have flowers delivered for my friend's service. They dropped the ball 110%.

Worst customer service ever. Ordered flowers through 800-flowers on Monday for a Thursday delivery. Received confirmation of the order with delivery by 8:00 pm. By 10:00 pm, when the flowers had not been delivered, I called 800-flowers and was told the florist had reached their "maximum number of deliveries" for the day. The representative was unable to provide any assistance, other than to say they will contact the florist to see when the next delivery date may be. Fast forward to the next day. Called 800-flowers to inquire as to the delivery. I was told the florist had not responded to their messages. The representative said they were unable to contact the florist by phone. She was also unable to provide any information on a new delivery date. My next, and final, call to 800-flowers was to cancel the order.

Received a Birthday gift that was sent from 1800Flowers, what was received was a sad looking mum plant. I learned that it was actually supposed to be a mini rose bush, so not only was it not what the gifter ordered, but it was a sorry excuse for a flower plant. See pictures attached.

I ordered a funeral spray of flowers the day before a wake, and the order was confirmed. It was scheduled to begin at 5 PM, and I received a phone call from the company at 2:30 PM, only 2 1/2 hours before it started, saying they could not find a florist who could complete this order. As a result, I had no time to find a new florist. This is absolutely unacceptable, especially for such an important occasion. I was told I would get a full refund, but it is still not ok. The company name is 1-800-Flowers suggesting that they can accommodate any need at any time. Not only did they not do that, but they caused an already difficult situation to be far worse. I will never use this company again.

I ordered roses and strawberries for my mother’s 90th birthday. Both arrived 2 days late. The strawberries were spoiled, and the flowers falling apart. I had previous bad experiences with them. No more.

If there were an option to choose No Stars, I would have done that. Nearly a week ago, June 15th, I ordered an Urn flower arrangements, to be delivered on Thursday, June 20th one day before the Catholic Funeral Mass being held on Friday, June 21st. When I arrived, at the Church, I live out of town, I was informed that the flowers were never delivered. This arrangement was to be the centerpiece, with the Urn, for the Alter during the Mass. There had only been one other flower arrangement, because most everyone donated to either the Alzheimer Foundation and/or the American Cancer Society. It was vital to us that the arrangement would represent our love for Jill who at age 58 had recently passed from Cancer. An utter failure happened with the flowers..

I ordered flowers from 1800flowers for our 30th wedding anniversary to be delivered today. I ordered in plenty of time, even got a confirmation #, at 5 :30 received a call saying they can't deliver today and that if it's ok to deliver tomorrow. I asked why. They advised it was too late for a florist. They forget to place the order in time. I requested a full refund. This is the 1st time my 30 yrs of marriage that I didn't get my wife flowers and this is do to 1800flowers. And they offer me a 20$ discount on my next order and I have to wait 10 days for my cc refund.

The absolute WORST company! My husband purchased a large arrangement and received a small one. The company said they would resend the correct arrangement yesterday (6/15/24) but it was never received. The company actually LIED by sending an email stating the flowers were delivered when they weren't. We called and complained and they were sending another arrangement today (6/16/24). Guess what, we never received that arrangement either. They also LIED AGAIN by sending out an email stating the flowers were delivered. Tuner wanted to resend them again. We said absolutely NOT! We requested a refund. We will NEVER order from this unprofessional company again. This is a SCAM. You buy flowers and get nothing like what you purchased. They are ripping people off! Just ridiculous and not worth the aggravation!

I ordered flowers for my daughter to be delivered on her birthday. I spent $120., to see a smile on her face. I received a call that the flowers wouldn’t make it until the next day. I am very disappointed.. ☹️ No, I would never recommend this company. Not to mention that when you call they are in some kind of a call center where it’s very loud and you can hardly hear the customer service representative.

I am writing to express my profound disappointment with your service. I placed an order well in advance for same-day delivery (Order #**) for my anniversary. Despite this, I was notified just 30 minutes before your closing time at 9 PM that you were unable to fulfill the delivery. This has ruined what was supposed to be a special day. I immediately tried to call your customer service, but was met with an automated message about long wait times. I opted for a callback, but never received one. The lack of communication and timely notification is unacceptable.

Absolutely horrible. I wish I could have given no stars. False advertisement, the picture of what I ordered wasn’t even close to what was sent. I costed a lot of money and paid extra for next day delivery which took 3 days. And then again it looked horrible. Nothing at all like the picture. Their customer service was ignorant. Did not resolve the issue. The photo on the left is what was advertised and I ordered the one on the right is what was sent. DO NOT ORDER FROM THEM. YOU’LL BE VERY DISAPPOINTED.

I ordered a fruit bouquet at 7:30 am. I called the 1-800 number at 7:53 am to cancel. I realized they would probably use the local Edible arrangements company to fill the order that had bad reviews. They put me on hold and came back to say, "Sorry we can't cancel." I said, "Yes you can, the store is not even open. I just ordered 23 minutes ago." She asked to put me on hold again, I said I don't need to be on hold to cancel, just cancel. It's not made yet because the business is probably not opened. I told her don't make this difficult. I paid through PayPal so I would dispute it and they would not be paid.

Ordered flowers for my sister-in-law's birthday and was promised delivery on June 1st. Flowers never showed up! This company is very unreliable. Never order flowers through them. Sadly I didn't read all the negative reviews first.

I had 2 orders that I put in for 2 different people. One was a Romantic bouquet which came when expected but the picture showed red and pink flowers. What we got was like a small Spring bouquet. Similar to what I could have gotten at Trader Joe’s. They did send a replacement which was slightly better. Then, a few days later the next flowers were to have arrived for a friend but they never got there. There’s nothing worse than spending a lot of money to make someone’s day and then, nothing! They were determined to send them again 4 days late and give me a coupon but there’s no way I will ever order from them and the last thing I want is a coupon! Why can’t someone verify these orders and make sure the orders are correct or that they even get there! Very disappointed!

1-800 Flowers.com services are horrible. I had placed an order with 1-800 flowers.com for my mom's 81st birthday on 5/14/2024 for the flowers to be delivered on May 27th. On Saturday, May 25th, I received a call from 1-800 Flowers.com stating the flower shop would be closed on May 27th because of the Holiday and asked if they could deliver the flowers on Saturday, May 25th. I said yes, sure. The flowers NEVER came on Saturday, NEVER came on Sunday, NEVER came on Monday, and now it is Tuesday, May 28th, and the flowers NEVER came. I called 1-800 -Flowers.com and requested a refund for the flowers AND FOR THEM TO STILL be delivered.

I put in an order two days ago for flowers for a funeral. Was told I put it in too late to get there for the wake. I said ok and the man from 1-800 guaranteed me that the flowers would be at the funeral home by 10 am the next day prior to the service starting. I reluctantly agreed. The day of the funeral I got at call at 1pm saying the service has already started and where should they send the flowers. This family had no flowers. All we wanted to do was give them some. They should not make promises that they cannot keep. Not reliable. Will never use this company for flowers again and will make sure to tell others what happened and not to use. Kept telling me supervisor not available. Waited 30 minutes on phone for them. AWFUL. IF I COULD GIVE 0 STARTS I WOULD HAVE.

They didn't deliver my order on the requested date, for which I paid extra. When tracing my order I was told it was going to be delivered the next available date, 2 day later, and they were not going to charge me extra.

I received a birthday order from Shari's Berries from my daughter today. The order was hot, and the strawberries were ruined. I called customer service and spoke with a very rude Nichole. She attempted to send me a new order next Thursday. I replied, my birthday is today, can my daughter have a refund. She stated, "I don't see what the problem is." I asked for a manager, she hung up on me twice. My daughter called and she was told I had arranged a redelivery. I am in shock because I have used this company successfully in the past. We are now having a hard time getting an email or person in management to speak with us. The company’s policy states "100 percent" guaranteed service. I will not be using Shari's Berries or their parent company again (1-800Fflowers.com).

I ordered tulips and iris and received orange lilies. Not even the same color group and the person has cats. Lilies are deadly to cats. Worst experience ever. $90 down the drain. Don't buy from this place. You won't get what you paid for.

I have a wonderful daughter who loves to surprise me with flowers. Mother's Day 2024 came and went. I decided to go out the day after and there on my driveway in the hot sun was my Mother’s Day flowers. 50 percent of the bouquet had no flowers on stems and the other half had daisies bent over and dead. I had one white peony and a hydrangea. Nothing what my daughter ordered and in such poor condition it was unthinkable. I called and wrote a letter and assured a replacement bouquet would arrive in 4 days. Upon staying home, no flowers arrived. Shame on this company.

This is my second bad experience with this company in two months. This one takes the cake, though. I ordered a gorgeous Floral Embrace XL to be delivered to my step-mother for Mother's Day. It was supposed to be delivered 5/11 or 5/12. Then I got a call saying that it would be delayed until 5/13 or 5/14. It was never delivered! I spent an hour on chat and another 30 mins on the phone with them. They submitted a re-order. But was it the correct item? Oh, hell no! It was peonies, which were not even in the original bouquet! They charged me $94.00 anyway! My step-mother sent me the picture below of these lame peony bulbs. Are you kidding me?? How embarrassing!! Now, they've said they're going to deliver the correct item tomorrow. We'll see... Photos are of what I ordered, and what was received!!

Ordered flowers to be sent to a friend who lost a family member, paid extra for next day delivery, and they were not delivered. I received absolutely no communication about this. Then I go in touch with their live help and had someone keep me waiting for 20 minutes with no apology or information, I finally disconnected from that person and reconnected with someone else later who informed me all they could do was a 20$ credit on my next order. After telling them how unacceptable this is and that I just wanted my order canceled, they finally gave me a refund.

I ordered flowers for my mother for Mother's Day. IT was a 55.99 arrangement and was to be delivered the Saturday before Mother's Day. It never arrived so they sent another but it did not come until Wednesday. Check out the pictures of what they advertised and what actually came. My mother said that when she opened it leaves were falling off and it looked horrible. I called and after chats and phone calls, I finally got a manager to refund me. But they still wouldn't send anything in its place. See pictures below. The first 2 were what it looked like when it came and the last one is what was advertised.

Updated on 05/15/2024: This is a continuation of CONSUMERS BEWARE.... To insult me more, Kay offered to send another plant, different than the initial flowers I ordered for the services, to the family of the deceased home on May 16, 2024. So not only were the flowers not delivered as promised, but now they offered to send the flowers I did not initially order 2 days after the funeral. CONSUMERS BEWARE!!!

I had a horrible experience with an order from 1800Flowers.com for a Mother's Day order for my aunt. I placed the order with ample time and received a confirmation that it was delivered on Saturday (day before). When I called to ask how she liked her flowers on Sunday (Mother's Day), my aunt said she had not received anything. I called customer service that day and they were not very helpful but eventually said they would give me a partial refund and would redeliver Tuesday (earliest time available). Tuesday comes and I check the delivery status frequently throughout the day but see no updates. In the evening (around 6pm) my aunt calls to let me know she still hasn't received any flowers.

We purchased the "passport" so we use this company to send gifts or sympathy items MAYBE 2 - 3 times a year. This time we purchased sympathy plant for my daughter-in-law. They hit us with an $80.00 plus hold (non-disclosed) for a $63 order!! We spent over an hour on the phone with several people to discover what the $80.00 was for. We were told that this practice is sporadic and they don't know when or where it will pop-up so please be careful; especially, those on a budget.

So my daughter from Hawaii sent me a mother's day bouquet for mother's day. I received them at 5:15 PM. The Fed Ex truck was hot and the candy was melted as well the flowers were wilted. The tulips help up a little better but the irises did not. So I called and told them. They were really nice and said they were sending the order back out but it would be an upgrade to pink rose bouquet. I got them today and they looked worse than the irises. They are brown. Smell great and a cute vase that was way bigger than the few roses that were sent. They were also going to send a $20 gift card to my email that I never saw. It is so disappointing. You would think they would have a way to wrap the stems in a moist towel to help them to get to the destination looking a little better.

Once again placed Mother's Day orders. Both orders were to be delivered Saturday, before the holiday on Sunday. It is now Monday, my mother just got her order which is nothing like what I paid for and the other order has still not even been delivered. I will never again order from these rip offs!

I placed 2 orders for mother's day and didn't receive any. Called to cancel and was offered $20.00 off my next order. When I refused they said they would have to get approval to cancel. I waited 30 min before I gave up and called my credit card company to dispute the charges. I think they turned into a scam.

My 91-year-old mother is STILL waiting on her Mother’s Day bouquet!! They promised the delivery date of 5/12 then kept saying it would show up at 8 pm then 10 pm no flowers. So they called my mom and offered to send an even bigger better bouquet the next day and give me a $20 certificate towards next order! Here we are 2 days later and they are saying the flowers will be there by 8 pm tonight and refunded my delivery fee of $18.00. STILL NO FLOWERS FOR MY MOM! Wow why would anyone ever use this company and my poor mother is so disappointed. How do you explain this total disregard for your customers!!

I placed an order Saturday (5/11/2024) for flowers to be delivered to my mom (3000 miles away) for Mother’s Day on 5/12. I’ve used them previously and had no issues. I received a call at 8pm that night EST they ran out of flowers however would replace it with similar high quality flowers, I said that was fine, but when would they deliver them? I was told Monday (maybe Tuesday). I called today to get an update (as suddenly on my account was a replacement order which I couldn’t get the status of). I chatted customer service and they said the replacement order was put in for flex dates by the florist and that now they won’t be delivered until Wednesday. I let them know I’ll never be using them again. Delivering them 4 days late defeats the purpose. I was not offered anything for being 4 days late. I have no idea what (or when or if) they’ll be delivered at this point.

I have been shopping here for years and this is the last time I am shopping here. Their customer service is incompetent and 1/6 flowers are horrendous. Mind you the average cost for a bouquet is 120$. Flowers were also delivered late. I’m so dissatisfied I don’t want to waste anymore of my time on this review. Just trust me and don’t shop here!!!!

I ordered a Gardenia plant for my Daughter in texas for Mother's day.. The description when I ordered it was a Gardenia with crisp white blooms which it had no blooms.. The pictures showed it had a lovely green moss around the bottom of plant. There was none. All in all I was very disappointed because I expected blooms on the plant. It was expensive and charges on top of order made it even Higher. I expected to get what I ordered.. Even though of course she was happy because was from her Mother and a nice green plant consumers expect to get what they order...

Very bad service. I ordered 2 separate orders. The first order was 145 dollars. Says delivered but it was not. Called to have a replacement sent and they called me today to say that the flower shop called them. Said their van broke down. I gave up and asked for a refund. My other order she was missing items. She only got the flower. I had to ask for another refund. This 1800 Flowers sucks. I had did this for my mother in law and sister and they messed up mother's day for them. I spend almost 420$ on everything. I will never order from this company again and will tell everyone I know to stay away.

I spent $300 on flowers with 3 different orders. One for my sis, mother-in-law, and fiancé. Long and short, they didn't deliver same day like it read. And on top of that, they don't send you what you order.

The 1st delivery on May 9, 2024 for a Mother's Day Gift from my son came a day early. It came without an icepack in 90 degree weather and when I opened the box soon after they came to my front porch I could not believe the conditions of these tulips. They were wilted & drooping. I called and complained the same day & they sent me replacement 2 days later and they were worst than the 1st order. They came without a vase. They did refund 50% of the cost. I will never order from this company. AGAIN STAY AWAY!

Never order from this horrid company! They always promise delivery that they never make yet they know how to take your money even though they always fail to deliver the product. This company is a scam and with business practices like these they will not be in business long.

Ordered Mother's Day flowers to be delivered by noon ET. Received a text message at 5pm ET day delivery was due saying sorry delivery cannot be done as scheduled and will be rescheduled. Could not get in touch with anyone at the company. Totally unacceptable.

Orders flowers for mother's day. Delivery date was either the day before or on mother's day. They did not arrive. The worst part is the automated system kept reporting they were out for delivery until 6pm. If I had known they were lost or they couldn't be delivered, I would have made other arrangements. 1800 Flowers first offered not to charge ME for a second delivery... What?! They also offered me a $20 voucher for my next order. Also, WHAT?! You just made my mom miserable on mother's day and made me look bad. That's not acceptable.

Ordered almost THREE HUNDRED dollars worth of flowers for Mother's Day which no one will be receiving now. Paid for the shipping date to be delivered on May 11th to my work place so I wouldn't come home empty handed (work is also an hour away). Shipping/handling charges being 70 dollars of the 300 dollar order so now I have no gifts and will have to travel an hour out of my way lord knows when just to pick them up and look like a fool. Contacted their live chat which was a JOKE! No help or compensation whatsoever. It's sad. Was basically told sorry, hope they show up and then as I was responding just disconnected the chat.

I moved out of state recently for work and had to leave my adult children behind. My oldest daughter ordered flowers for me for Mother's Day. She paid extra for a speedy guaranteed delivery for Saturday, May 11th. 1-800-Flowers dropped the ball and didn't get them delivered. She had even called them three times yesterday checking on delivery times. They finally admitted the flowers weren't getting delivered and soonest they could would be May 21st. They offered her $9 back for her troubles. SMH! I spent this morning on the phone with my crying daughter. We will NEVER use them, again. Shame on you!

Ordered flowers for my mother/Mother's Day, to be delivered on the Friday before Mother's Day. Well, they weren't delivered on Friday, then when I called the Support Team, was told they were scheduled to be delivered on Saturday, which never happened. At the end of the day, again in touch with their Support team, they offered to reschedule the delivery with another florist for May 15th (3 days past Mother's Day!). At this point I just told them to cancel the order, and that I would never use them to order flowers from again. Simply awful customer support, customer service, no urgency to help me with my Mother's Day order. Terrible.

When ordering with 1-800-Flowers, make sure you know the florists they're going to use because they used the wrong Conroy's for my Mother's Day bouquet on a scale of 1 to 10, a 3-year-old could have put three flowers together better than what I got delivered -4.. Tried to make it right over the phone. They couldn't find the number, went down to the conroys that said it was delivered from. It wasn't. So here I sit and I called my son to tell him what was happening. He was offered 50% back or 50% discount so they got 50% of the large amount of money that he put on his credit card. It is not right..rethink 1-800- flowers.

Order was supposed to be delivered on a Friday…nothing. Saturday morning it said it was delivered but not found at residence or with neighbors. They were going to redeliver but not for another 2days with a replacement bouquet that was ugly. Not even close to the original order. After working with customer service, I asked for a refund.

Just here to try to bring their rating lower since they could not manage to deliver the order the day it was requested and made no effort to let me know delivery was not going to happen, but be pushed out three days- one day after the occasion. Horrible business practice.

They delivered the flowers that I ordered for Mother’s Day to be handed to my mom in a BOX!!!! And left it at the door in sun! WHAT?? And refusing giving me refund! DON'T DON'T USE THIS COMPANY! I spent about $100 for these flowers to be handed to my mom! They screwed up!!!

1-800-Flowers is one of the worst experiences I have ever had. The Customer service department ensured us that our delivery would be delivered by 8PM. It was listed as out for delivery but was not delivered. When my wife spoke to customer service they assured that that the flowers would be there. Then at 11PM their live chat person told her that the original bouquet was sold out and wanted to reject the order and give a refund. The value they attached was a $20 credit towards a future order. This company does not allow you to talk to a supervisor and does not like to help the customer. I will never be using this company at all.

I have received flowers from 1800Flowers several times and have been appalled at what these people charge for dead skimpy "bouquets". I think they should be put out of business for scamming folks. Do not order from this site!

I receive flowers for Mother's Day for my son. When I got them out of the box the flowers were wilted. The green stems were turning yellow. I could have got a better bouquet at the dollar store. I contacted 1-800 flowers. Got a bunch of run around and they hung up on me so I would recommend never using this service. Their flowers are garbage!

I placed an order for flowers to be delivered to my wife for "Teachers Appreciation Day" at the elementary school she works. Then informed customer service she gets off work at 2:30pm so needed flowers delivered no later than 2pm. I was told that shouldn't be a problem. The flowers were never delivered to my wife. When I asked why my order wasn't delivered, customer service said they can only guarantee flowers to be delivered by 8pm. After informing her of previous discussion when I placed order, she said "Well, that representative gave me bad information and no way can they give guarantee of a time". I will never place another order with this company again.

I Ordered flowers for my 85-year-old mom for Mother’s Day. We received nothing like the flower arrangement that was pictured on the website. Paid over $100. I was very very disappointed and upset. No call was ever made to say why. I feel like we were taken advantage of. I will never use 1-800 Flowers again.

I ordered some flowers, not only did I not get them, I received an email saying they were delivered. Customer service was a nightmare! This whole agency is a waste of time. Don’t buy from here! Stay away!

My kids ordered me 2 large bundles of asst’d tulips in a vase for Mother's Day. The label was placed on the bottom of the box so it was shipped upside down! They arrived crushed and dry! Mostly leaves!

I was looking at Mother’s Day arrangements, and I did notice that there was a promo code that said Mother’s Day, 20 at the top of the page. So I made a mental note of that so I could apply it at checkout. Found arrangement and put in the promo code and it said invalid. So I was thinking well I’ll just call them and see if I can get it applied because I really need to go ahead and make this order so she can get it in time for Mother’s Day.

I ordered two separate deliveries for Mother's Day. Neither delivery resembled the product description on the website. Both were poorly arranged, lacking the advertised number of flowers, and generally underwhelming considering the price of the items. After over an hour of dealing with AI and human customer service reading from scripts, I was offered a "full refund". However, when I asked how much the refund would be, the customer service agent said $230 for an order of $365. After many more rounds of being placed on hold and reconfirming my identity the agent refused to transfer me to a supervisor or anyone with authority to offer a full refund. The agent admitted on a recorded call that the offered refund was not truly a full refund and that they had lied then hung up on me. Needless to say, I will purchase from this company again.

My friends ordered flowers for my father's passing. They came wilted and moldy. I felt bad they paid so much so I contacted customer service. They said they're send a replacement the next day. Shocker, THEY DID NOT. I've never seen flowers in such a horrible condition, even wilted grocery store flowers weren't as gross as these were.

I ordered a sympathy bouquet on a Friday for deliver the following Tuesday for a family member's residence. First, they called on the day of delivery to tell me they needed to substitute the order, then, after I agreed to a substitution, they failed to deliver the order. I called back and rescheduled the order, which again, was never delivered. When I called for a third time, they told me they had no florists that could deliver my order but they could send a plant via FedEx. I asked for a refund at that point, and contacted a local florist directly after wasting 6 days of time dealing with this company.

I ordered bouquet of flower as sympathy since good friend of mine was totally devastated losing his dog. Same day delivery but it did not make it on time so I cancelled. They tried to buy me out of 50% credit and 20 dollars pass for future purchase. Who would want that when they can’t even deliver the flower on time right. They tried to convince me but I requested a refund.

I ordered flowers for one person to be delivered April 30, 2024 and cupcakes for another person to be delivered May 6, 2024. Neither recipients received my gifts and both have Ring cameras proving neither gift was delivered. The cupcake refund was about $12.00 BELOW the price I paid!

I will never do business with 1-800-Flowers again. What was ordered and received was two different flower arrangements. The flowers delivered were wilted and broken. I chose Friday as delivery day and they were delivered Tuesday. When I called customer service at 1800flowers to bring to their awareness of my dissatisfaction, I was told a redeliver cannot be provided but was given a $ 20 certificate for future order. When I requested a refund, I was told that one would be given in the amount of $30 more than I paid. But of course that never came. I disputed the charge with my bank. Keep your money and don’t order from 1800 flowers.

Flowers never arrived. Took hours of arguing and being told there are no supervisors to get my money refunded, assuming in 10 business days it actually is. I was hung up on, talked to ugly, and this was a coworkers' gift. Those that contributed to the purchase were looking at me wondering where the money went and where the flowers were. I shared the receipt but it's not a great look. As of right now, nothing has been resolved. They claim it's Fed-Ex problem- Fed-Ex showed me that 1-800-Flowers created the shipment label to some random street address, tracking info shows Fed-Ex did it at 2pm today. All I know is never again.

An email came through that said the flowers were delivered at around 12:30pm. My wife said they never arrived at her workplace. I contacted customer service and they said, "Yes the flowers were not delivered, sorry," and they would send a replacement for 2 days later (2 days after her birthday?) and would not offer a discount or refund. Their customer service live chat was slow and awful. I’m going to write this $85 off as a lesson learned to go direct with a small business florist in the future.

Hello, this is the 3rd time I order from this website, they are TERRIBLE on delivery on time. They give you an option to pay for faster delivery but NEVER EVER. I have been lucky to get my thing on time. 3 time same thing. They just apologized and give you money back, and this is NOT THE POINT. If you offer something you should be able to complete what you offer. We do pay to get our arrangement faster for a REASON.

I ordered a dish garden for a sympathy. The garden was nothing like it was pictured. It was skimpy, thrown together and smaller than what I ordered. I contacted 1800flowers and they were to replace it the next day. It never happened. I called again and they could not find my order number and kept switching me around and then promised me someone would call me back in minutes. Never got the call. Please do not patronize 1800flowers. You will be disappointed and will not get the customer service you deserve.

I ordered flowers for a friend in the hospital on 5/4/24. It was scheduled to be delivered 5/5/24. As of today, 5/6/24, the flowers have not been delivered. They said they would reschedule and give me $20 savings on my next order. I accepted, but then was told the flowers would be delivered tomorrow. I told them that was unacceptable because my friend would most likely be discharged before then. I was told the redelivery and savings pass had already been processed, and nothing could be done. After an hour on chat, because it took the "live" agent 5 or more minutes each time to respond to me, my order was eventually canceled. This is a company that advertises same day delivery, but couldn't follow through on a botched order. I will not use this company again.

I ordered a flower stand up spray for a friend's funeral. I spoke to these people 3 times and assured me that the flowers would be there for the 3 pm service. The flowers never showed up. Then they only wanted to refund me $140 of the $167. I told them they better have all my money back on my credit card. Will never use these people again!!!

I ordered a nice, expensive arrangement. I got a cheap one with no resemblance to the order. I asked for it to be re-delivered the same day since my daughter (whom the flowers were for) was leaving the country soon after. They would not commit and just tried to give a coupon and said “rest assured” it will be delivered at earliest opportunity”. I said it had to be that same day or else I would have to get a refund. They said they would but would not give a refund confirmation and told me I would have to wait 10 days to get a confirmation. I cancelled the payment through my credit card company and I will never use them again. In my opinion, a bait and switch rip-off followed by AI incompetence (as always) and then a live agent who would not provide confirmation of refund. Don’t use this company.

I would definitely not order from them. I purchased a $200 large arrangement and it ended up looking nothing like the pictures on their website. I requested to get refunded and they offered to send another arrangement and the second one was even worse. They do not want to give me a refund. Customer Service is awful too. I don't recommend this place.

Worst experience. This is a company that you can't rely on. They deliver at the time and day that they want, not the time that you need. There is not a real person to contact, only machines that keep sending you apologies. If you want to send any flowers or gifts, don's use them, unless you don't matter about the time and day that you request it. Awful service.

If I could give this service a 0 I would. I ordered flowers for my mom’s birthday and it arrived the night of her birthday. What’s the point of paying so much money, expecting it to arrive early, for her to enjoy during the day, and it arrives at night! Her birthday isn’t the next day!!! Not to mention the arrangement was hideous compared to what I ordered! I’m furious! 1800Flowers gets away because their stupid company policy quotes deliveries can be made 9am to 8pm. I mean, come on! What’s a better way of saying I’m an incompetent company that doesn’t really care for you and just wants your money, by keeping the delivery window so wide!

This place is a joke. They bait and switch you from the start by offering discount codes which do not work. I spent over 40 minutes on chat with Customer Service. I was originally told my 25% code would work if I spent over $99 so I added $205 to my cart. It did not work. They then told me the code would only work for HarryandDavid (which makes no sense) so they offered me a 15% off code for the trouble. I attempted to apply that code and it did not work either. Avoid this company at all costs!

If there was an option for negative stars, I would give them 100 negative stars. My order did not arrive, customer service is beyond worthless, and after five days of trying to communicate with anyone, I finally just disputed the charge with my credit card. You people ruined a special occasion that I cannot duplicate, and I will never do business with this horrible company or its associates again. Shame on you.