1-800-Flowers.com Reviews

I will no longer be ordering from 1-800-Flowers.com due to their unreliable delivery confirmation emails and inadequate customer support. Despite numerous attempts to address the issue online and over the phone, I have experienced extended hold times and a lack of resolution. Unfortunately, my attempt to surprise my mother for her birthday has been unsuccessful. I am currently on the phone for over 45 minutes, and the continued confusion regarding my delivery's status has caused significant frustration, leading me to refrain from recommending this company in the future.

I ordered flowers at 2pm today and received confirmation of the order. At 8pm the flowers were not delivered. I called and was told there was no florist in the area. I live near an Army base so that is a lie. I asked for a full refund. Very disappointed and will never use their service again.

Received 4 plants as gifts at Xmas. 2 are dead, other 2 are dying. I have plants from 30 years ago still alive so I have a green thumb. Customer service is awful to deal with. Hours on hold, don’t return calls.

Don’t waste your money here. I ordered a “large” arrangement supposed to be white and lavender. What they got was the size of my hand and white and red with a small sprig of a tiny purple something. Garbage! Customer service is a nightmare. They don’t answer questions and just keep saying they apologize. They appear to have a script as English is not their first language. Never again!

Ordered 6 days before I needed delivery for 30th anniversary. Never showed up. Called and was told they didn't have the flowers I Ordered. They would deliver the next day. Unfortunately that was after my anniversary

Awful customer service. Needed to change delivery location because my fiancée was home sick. They told me there was nothing they could do to change or cancel the order. Now the flowers will be thrown away before they are even seen. Do not use this service!

We ordered flowers for my MIL 90th birthday. The arrangement was horrible! Not at all what we had chosen, so they replaced it. The new arrangement was still smaller and did not have we're we had chosen. Not only that, but the flowers started dying three days later. We will not use them again.

I ordered flowers and candy for Valentine's Day 2025. The flowers were delivered in good time, but did not look like the picture online. They were old and were pretty much dead in 2 days. The candy was not delivered. I asked the delivery person about this and she said it was not on the order. I called customer service, and after being hung up on once, I was told it was too early to call it in and to wait till the next day. I waited and called the next day and after a long time on the phone was told that they would contact the store and have the candy sent. That did not happen.

Worst experience. Bought wife a bouquet for her birthday and the product arrived with multiple issues. Lilies didn't bloom and died, cost 100 dollars on sale and was not even close to what I ordered. Vase was different with less flowers and the card I put a special phrase for my wife to read was wrong. Don't use this bad company.

Looking for flowers for my sister in law's funeral. After much searching, I decided to send the lavender and white floor basket. I knew it was delivered however, you don't look for flowers you send to a funeral home but the arrangements were taken to gravesite and just standing there, I noticed the only one with a lavender bow. It was mostly a few white flowers that were randomly stuck in the greenery. Didn't resemble the picture except for lavender bow. Disappointed with the florist who made arrangement not in good taste to take a picture.

The website will not allow you to set a window of time for delivery. The modify order button does not work. Contacting them results in nothing but, "Sorry, nothing we can do". I ordered and tried to cancel all within a 10 minute window. Do not order unless you absolutely know that it can be delivered at whatever time they choose.

I’m extremely disappointed with my order from 1-800-Flowers. The arrangement I received looks nothing like the photo on the website. The quality is honestly embarrassing—wilted flowers, poor presentation, and overall just a sad version of what was promised. For the price I paid, I expected something much more professional and fresh. This experience was far from what I hoped, especially since it was meant for a special occasion. Definitely not worth the money, and I won’t be ordering again. I’m embarrassed my friend thinks I would pick something like this for her to look at while she recovers from her surgery.

The product that was ordered was damaged. Stems were broken and soil was all over the place. Either the florist did a poor job with presentation or the delivery driver hadn't stored the plant properly. Either way we are COMPLETELY DISSATISFIED WITH THE PRODUCT.

I ordered flowers to be delivered on a specific date because the recipient was out of town until then. Flowers were delivered 2 weeks early so will be dead when she gets back. Flowers delivered to me for my bday 10 days later and dead. Replacement flowers delivered dead as well and both were delivered to my neighbors same time and thrown on the back porch in the middle of winter. Took 1 week and multiple contacts to resolve my issue with representatives promising to get back to me and never did.

product or service. One attempt after another to let the customer bear the burden of their ineptness.

I ordered flowers for my 89 year old Mother in Law for her birthday. They arrived but never bloomed they just wilted and died. She followed the instructions that were included. I sent a report and another bouquet was delivered but the same thing happened and again she followed everything that was in the instructions to do. In the future I will be sure to only call a local florist and have them delivered.

I purchased vouchers from Groupon for flowers from 1-800-Flowers. I do not know if you receive substandard service when you use Groupon or if it is just that way. I will say for one of the bouquets I paid extra to have it same day delivered. About 30 minutes before the deadline to have delivered which is when her office it was being delivered to closed I reached out to confirm if the flowers were going to be delivered or not. The online help asked me a lot of questions but was not willing to give me any answers. They stated they had to reach out to the florist and would get back with me. The flowers did not come that day and they did not get a hold of me. I had to call back in and say they did not get there. They gave me 15 dollars off a future purchase, but we had missed the day. They did deliver flowers the following day. I will advise I had ordered very early in the day.

This is long & you can call me a Karen…but I am pissed!! My sister had hand surgery last week & I ordered her flowers. I’ve been using 1800Flowers for nearly two years and pay for their Celebrations Passport. I’m extremely disappointed with the amount of time I’ve spent talking to their agents over the past three days (Hannah, Eliza, and Mark) nearly 2 hours of combined conversations and my sister never received her delivery.

I ordered flowers to be delivered in Green Bay Wi in March. They were left on the front steps in the middle of winter with freezing temps. If not for an unexpected visitor to stop at the home shortly after, the flowers would have froze. There was someone home at the time and the delivery was UPS. I was expecting a florist would deliver it. The flowers were not in a nice vase, just a cardboard box. Will never waste my money on this again. Call a florist directly and get what you paid for.

If I have to add 0 stars will do, but is impossible. They supposed to deliver flowers in Europe up to 9.00 pm. Understandable, but still after I talked with an agent still was not delivered. Are crooks, do not buy from them

Ordered flowers for a co-worker in Seattle WA for his mother's passing - 1st order never showed up, when tracking shipping, the flowers were coming FROM Florida heading TO Seattle and were stuck in Orlando for 2 days (Can ANYONE make sense of that?) - Upon calling, they offered $15 off next order, I said "no thanks, let's just cancel order". They went ahead and sent a 2nd order, only to arrive 10 days later DEAD -- Very disrespectful to send Dead flowers to a person already grieving a death... Guys, get it together!

After receiving dead flowers for Valentine's Day, and refused to give a refund or exchange. I thought waiting a few days would give the flowers time to get better, but they only got worse. I will never order from 1-800 Flowers again.

I ordered flowers for my mom’s 90th birthday 16 days prior to her birthday. They were not delivered. When I contacted 800Flowers they blamed FedEx. No accountability. They passed the buck. Never order from them again. A special occasion was ruined.

The flowers ordered for the passing of a loved one was never delivered. Customer service had the audacity to state giving me my refund was them helping me out and that's all they could do!!! Customer service promised the flowers would be delivered and after checking the flowers couldn't be delivered not even 3 more business days out!!!!

The order I placed on the 24th of Feb for a delivery on the 25th for my mother's 87th birthday never showed up. Unfortunately they do not have a number you can call. I ended up having an argument with a virtual assistant that can not answer my question and I have no idea how to get my money back. Will never us this service again.

Worst quality flower I’ve ever sent. Tried to save 10 bucks and got flowers worth half the price of local shop. Will never use again. To top it off they have sent at least one email a day but their site has no place to leave feedback, they don’t care.

I ordered chocolates, strawberries, and an extra-large bouquet of flowers for my wife for Valentine's Day. While there were no issues with the chocolates or strawberries, the flowers were absolutely terrible. I received a small bouquet of half-dead flowers. I reached out more than seven times, both through the chat-bot and directly to customer service. I even spoke with a supervisor who assured me that a replacement bouquet would be delivered that same day. However, the flowers never arrived. The disappointment this caused my wife was immense, not to mention that I had paid for something far more extravagant.

Ordered flowers for funeral at 11 am. The flowers arrived at 7:09 pm, so they did not receive the flowers. I contacted 1800Flowers and they said they could redeliver to the residence. Then they quit answering the chat for 30 minutes (finally ended the chat) and I never received the flowers.

We ordered a bouquet ten days in advance for an aunt's 90th birthday, On the day it was supposed to be delivered, it wasn't. Same for the next day... when we asked for a reimbursement, the company offered a $15 rebate on shipping. We spent over $90. Beware of 1-800-Flowers.

The absolute worse! As a florist, I know what they do....as a recent member that took me over a year to be rid of them.....absolutely NO florist support system!! They basically steal from the local florist and you!! They are not a florist!! They are a "flower order gatherer" that may have a few shops of their own all over!! Don't become a member if you are a florist, highly NOT recommended if YOU want to make money for your business....and DON"T shop on their site! Find a real florist in your area and be SMART and SHOP local, you will save yourself some money and help to save all the family owned REAL FLORISTS! PS: As a florist; when you want to cancel your membership after you realize what they really are and trust me YOU WILL - they take forever to release you and also charge you $100 for absolutely NO LEGITIMATE REASON!! RUN FLORIST RUN AND CONSUMERS, BE SMART, MOVE ON TO A REAL LOCAL FLORIST!

I ordered roses for Valentine's Day and they told me that they would be there the Tuesday before and Valentine's Day was on Friday. They didn't arrive until Valentine's Day and that was fine except the flowers were dead when they arrived. I called customer service and said they would replace them but it wouldn't arrive until the following Tuesday which was a problem. I needed them at least by the next day but I agreed. The flowers did not show up until that Friday. Dead again and the container was a wreck. The first picture is what I got the second time and the second picture was what I ordered. Do not use these guys because they never get it right.

Received 2 dozen roses. I received them, at delivery immediately opened to multiple just stems, petals already off cut, cared, took leaves off, maintained, the rest roses never opened, drooped on stems, absolute worst flowers ever.

My friend has been very ill in the hospital and I wanted to do something nice for her and send her a pretty plant with a little bit of flowers. This plant came. It looked like it was half dead. There were no flowers and I’m very disappointed in it and the amount of money they charge was ridiculous. Don’t use one 1800 Flowers if you’re wise.

I ordered this flowers for my friend’s birthday. They were supposed to be delivered by a local florist, they shipped them from a different state and the picture shows what she received. First and last time using site.

I called because the flowers I received were frozen solid because delivery was left outside on a day in February and temp here was 3 degrees. Call service agent set up replace bouquet which arrived a day late and was again left outside. Both days we were home - both days cars were in driveway to indicate someone was probably at home - call center was made aware that problem was flowers were left outside to freeze. This florist is despicable and enjoys wasting customers money.

Flowers were significantly smaller than advertised. They did not even bloom but just began to wilt. Should have checked the overwhelming amount of negative reviews. I will not be ordering again from this company.

I just received a floral arrangement from a family member. Upon opening the box, it was evident that the flowers were frozen and dead. Any attempts to contact the operation regarding my issue were a moot point given that I was dealing with some computer on the other end that could not correct nor resolve my problem. This is not the first time I have had an issue with this operation. I personally would never order a product from them but as the recipient of the floral arrangement, I had no control over where the flowers were being ordered from. Be aware!

So, mad! First time customer. Also last time customer. Ordered flowers on Valentine’s Day. What I ordered and paid for is not what was delivered. The flowers were pitiful! Pictures shown 😣 and I have contacted the merchant several times with zero response!

I ordered a white hydrangea plant which in the photo on the website was in full bloom. I know that plants often do not come in full bloom on arrival but they really should not come frozen and dead. I retrieved the box immediately from my front porch so it would not sit out in the cold. Apparently the dead plant was damaged in transit. As has become the custom with most companies these days, there is no phone number or email for customer service. There is a "chat" which does not work because it is an Ai chat and cannot respond to actual customer concerns. I have messaged and emailed the company and heard nothing back. $82 down the drain. I order flowers frequently and you can be sure I will never deal with these folks again.

I ordered roses on the 14th of February and they said it would be delivered on the 18th no later than 8pm. That date and time came and went. I called them for a refund and will take up to 3 days to credit my card. They ruined the occasion I had planned. They were apologetic for themselves and their affiliated florist partner. I told them apologies not accepted. Beware of 1800flowers. They should be call 1800foulers. Never again will I order from them.

Our daughter moved to Colorado from NJ and my husband wanted to send her a fruit bouquet for Valentine’s Day I placed the order 2/6/25 to be delivered 2/12/25, I figured they would be super busy so I would have it delivered to her job a couple days early. I was tracking the order, called several times and was assured it would be there before 4. The order did not arrive, I called again and they said 4:30, still didn’t arrive. She waited until 5:30, as I am margining with them on the phone, and they tell me their policy is they deliver to businesses until 6. I again told them when I placed the order and when I called I was assured they could deliver it by 4. They finally deliver it on 2/12 but didn’t deliver it to my daughter since she was gone and her office was closed.

My boyfriend, Thomas **, placed an order of 2 dozen roses and a box of chocolates on February 12th Wednesday for Friday the 14th Valentine’s Day. He wanted to make sure I received them. The flowers were supposed to be delivered to my job which is a school, Myrtle Beach Elementary school. The delivery was scheduled for 4pm. School is done by 3:30. I waited in the lobby and then in my car which I parked right at the main entrance. I was there until 5:30. The school was closed. The delivery never came. My boyfriend called to see what the issue was and they had no explanation. They just told him they would deliver them on Saturday the 15th. Well they were still not delivered. I finally called and they still couldn’t explain what the problem was. Then I was told that they would be delivered on Tuesday February 18th.

I ordered flowers a day ahead of Valentine’s Day and it was for someone special. I waited the whole day. I got my confirmation and then they never gave me a window when I was gonna be delivered. No call no email and then I’m got an email after their delivery times and it says, "Due to inclement weather, we can't deliver your flowers" and the crazy part is it was 40° outside and sunny with no problems so I was lie number1.

Ordered flowers and they confirmed delivery by email a few days later. Flowers did not arrive. Complained and they sent another bouquet. Arrived two days later completely wilted. Just awful quality. Complained via their chat bot and they eventually said they’d offer a refund. Then went back on their word and said their system was down and they couldn’t refund me. Genuinely worst customer experience I think I’ve ever had.

EMBARRASSING, would be the best way to describe my experience with 1-800flowers.com. The ordering process was simple, the prices were reasonable and the delivery was on time. The product however, was below any acceptable level. My wife and I each own and operate our own small business. Needless to say we do not have a lot of free time between 8 AM and 5 PM. The local flower shop I normally use recently closed due to economic hardships. Which is a shame because they were excellent at their job. I had seen the commercials for 1-800flowers.com and decided to use their services for a Valentine floral delivery.

I am writing to express my utter disappointment with the service I received from your company. My husband ordered flowers for early Valentine's Day delivery on February 13, 2025, but the order never arrived, and we weren’t contacted about any issues. After he reached out to your customer service, he was told the order would be “supplemented” and delivered on February 17, 2025. What arrived, however, was nothing short of embarrassing. The bouquet, which was meant to feature tulips and irises, was a complete letdown. The tulips were small, wilted, and unopened. The irises were closed and not visible. It was clear that the flowers were of extremely poor quality and didn’t even fill the giant vase that came with them. The $5 worth of flowers sent were not worth the amount of money paid.

Do not pay the extra charges for certain day delivery. Flowers didn't arrive, when I finally talked to a live agent, couldn't tell me when to expect the order. Asked for a refund and was given a $15 coupon for my next order, which won't happen.

Ordered flowers from 1-800-Flowers on the morning of Valentine’s Day, expecting delivery to my workplace so I could bring them to my wife. I waited for hours with no update. When I finally called to check on my order, I was told it had been canceled **hours ago**—without any email, call, or notification. They casually mentioned they could ship them the next day, which made no sense for a Valentine’s Day gift. If I hadn’t reached out, I doubt I would have ever been informed. Thankfully, I was able to find a local florist at the last minute, but this experience completely ruined my day. I will **never** order from them again.

I placed an order on the 8th. You guys called me days later to tell me Valentine's day, the 14th was no longer an option. You changed the day to the 13th which ruins the experience. You then called me on the 12th to tell me the half dozen strawberries that I purchased was no longer available, the day before delivery!? So I chose a different product reluctantly. You then delivered the Strawberries that you told me weren't available, but the flowers were delayed and set to be delivered on the 17th!?? I also included a personalized card for valentine's day with valentine items and your rep set up the order with a birthday card!!! Also the strawberries were delivered but were supposed to be unavailable. They were delivered with the Birthday card! The flowers arriving 3 days after the occasion was pointless. I cancelled them. You didn't do anything right. I'll never use this company again. I will go out of my way to tell anybody about my experience.

Order was placed on January 28, so by no means last minute to be delivered on February 14th... Valentine's Day since around 500 AD. On February 14th at 1:15 pm The status was updated with a note that stated "Delivery Attempted. Will Redeliver." It is now February 15th, not Valentine's Day no flowers. The Customer "support agents" are completely devoid of emotional empathy. The first two all but said "wait and see" after stating the florist had been "messaged" but offer no guarantee or further assurance the arrangement will make it by 1-800 so called 9am-8pm delivery window.

Awful company. Paid extra to have flowers delivered to Colorado on Valentines day and product was shipped from Texas by GROUND the day prior by FedEx with delivery scheduled for the following Monday (three days later). They made several attempts to remedy the situation none of which were remotely acceptable (such as sending fewer flowers from a local distributor in Colorado). As the recipient had terminated her lease and was moving, the flowers and card will be delivered to an empty house. I don't want an apology, I don't want a refund. I pray that these people go bankrupt!

I received flowers as a gift for them to deliver them to our AMAZON room, which is heated like a sauna, went down and got them out a day later. It was a surprise. Didn’t know they were there. Now I’m trying to get a refund and they won’t refund me Because my fiancé was not on the other end the phone to have the refund process. But when he’s able to talk, I will call back and I will get that refund process and I do not want another bouquet of roses. They all fell apart as soon as I took them out of the box. None of them was on the stem. They should have been delivered to my door, not the mail room and closed.

Ordered flowers for my wife for Valentine's Day and they never delivered them, their customers service was backed up for hours, (I wonder why), their chat bot assured me my order was going to be delivered on time and said it'd put me in contact with a person. Neither happened. Next day, still no flowers. It's the only thing they do... Stay away from this "business"

Avoid at all cost! I purchased a personalized arrangement two weeks ago to be delivered at my partner’s job for Valentine’s Day. Item never arrived. I’ve contacted customer service about 15 times. I’ve been hung up on the phone. Now they’re trying to say it was delivered. It was never delivered as I stayed at my partner’s job beyond the time they closed. It’s been a huge headache. First and last time.

Very bad experience. I didn’t get the gift message I requested to add. Very disappointed after seeing it empty. I thought of surprising my husband but after seeing empty without gift message, I got surprised. Don’t recommend this.

Placed 2 orders. One was delivered but the flowers didn’t look anything like the picture advertised. The 2nd order didn’t make it. The driver didn’t deliver to an apartment. No notification or email that it was undelivered. Scrambled today on the phone & chat to be told the order was in transit & delivered today 2/15/25 by 8pm. This was an order for 2/13/25. If not delivered I expect ta full refund. Never ordering again. One and done. Very disappointing.

I paid over $100 for lilies for my wife for Valentine's Day. We received a nearly dead plant that is awful. Stay away from this crap company!!!! I requested a refund but crickets. The company's feedback/customer service email of course does not allow feedback.

I used to use 1800FLOWERS to order birthday flowers every year for my sister, sometimes with an addon treat like chocolates, ever since I moved out of state. I don't know why it went downhill in the past two years but I will never touch this company again. A year ago, my flower order was delivered but the chocolates I was charged for never arrived. Embarrassing because I mentioned the chocolates in the gift message. I was able to get a refund for the chocolates but the refund didn't include sales tax. I said I wanted the sales tax refunded too and they couldn't do it, even though the sales tax charged was clearly visible on the order. I received an additional credit instead, so I left myself a reminder to use it the following year. Well, during the past year, my sister's oldest and first dog passed away. And I was also grieving the loss of my cat, my best friend who I recently lost to cancer.

Order flowers for Valentine's Day. Received email that order was processed and proceeding. Never received order. Took hours and 2 different days to get money back. Customer service phonecall was over an hour wait and the "chat" customer service never even came back online. Horrible company will take orders just fine but they do not care if they can complete your order, or even let you know what's going on. It was 10 minutes before their delivery time was up (8pm) but made me call back "because they still have 10 minutes" and then did not respond when I contacted them 10 minutes later (after 8pm). Had to reconnect the next day to get a refund after 45 more minutes with customer service. Do not use this company!

I got roses and chocolate strawberries delivered yesterday. I was home but they never knocked and I found out over an hour later when I opened my door. The roses look like they were thrown into the jar with all the greens in the bottom looking horrible to where I can’t even post photos for my friends to see. The card was crumbled and the sticky envelope was stuck to the front of the card. I like to keep my cards as a keepsake and this one looks horrible. The person making the arrangement and putting the card together did not care!!!! Very unhappy. ☹️

Did not show the day before my valentine birthday with my flowers...They were reordered to be delivered on February 14, my birthday. They didn't show..My sister called to remedy the situation, they refused to bother issue a refund and deliver flowers. One or the other, they said. I'm FINISHED WITH THIS COMPANY.

Charged me over 100 dollars for flowers and delivery then never delivered the order or contacted me at all stating there was any issues. Way to ruin my loved one’s day to feel thought of. Very disappointed!!

Ordered flowers to be delivery today for Valentine’s Day and they were not delivered and customer service was terrible. They charged my card but I am calling my credit card company to get the charges reversed. I will never ever order from this company again. Had I read all the negative reviews I would not have ordered.

I ordered with plenty of time for delivery for Valentines day waited all day, had to pay additional charges to text as the tracking does not work. Was told it would be on-site by 8pm. I have been on the phone for over an hour they do not answer but promise if I hang up they will call back. If they can't deliver why would I believe they are calling back.

My husband thought he was being sweet by ordering flowers from here for me. I never received and spent hours on the phone trying to get a refund on a product I didn’t receive. Customer service is awful.

We need to create a new scale with a minus sign, instead of starting with one star. Some companies are not worthy of the single star system. This would be one of those companies. Used this site twice, and yes, I’m the idiot for thinking it has gotten better over the last couple years. Simply stated- Do not use these guys and save your money!! Order directly from whatever city you want, and research their florist instead. Yes, a tad bit longer to do perhaps, but I promise, you will thank me later - you’re welcome.

Absolutely disgusted! I ordered Valentines flowers for my wife 2.5 weeks early- they never arrived. I went in mine and the automated system said they were delivered. They were not- I called and spoke with an agent who had VERY broken English and was informed the $200.00 arrangement was undeliverable from a local florist and that we attempted to call you and email you ( NOTHING was received) I then had to request a refund, if they knew they couldn’t deliver then why would you charge my card ? I’ve bought from them for over a decade- and NEVER an issue- they just lost a VERY good customer. If that charge isn’t refunded tomorrow I will deduct from Amex and let them deal with these clowns. Spend your money elsewhere folks- HUGE disappointment on Valentines Day.

DO NOT ORDER FROM HERE. I ordered for Valentines 3 days in advance. They offered to deliver today for extra charge and it’s now 737pm and no sign of the delivery. I call them now and waited 29 min to be told that no florist could fulfill the order and if I would like a redelivery??? This cannot be serious. The most ridiculous and pathetic service. I will be sure I NEVER use them again or anyone I know.

Such a horrible experience. My order for my wife was suppose to be delivered today 02/14 for Valentine’s Day. They reassured multiple times via customer service. Thought the day it would be delivered by 5pm.. after 5pm I reached out again and they stated will be delayed by a day, would not process a refund.. the business address suppose to be delivered to is closed on the weekends and they can’t even schedule a redelivery because items ore out of stock. Just horrible. Never ever again.

I ordered a large bouquet and this is a small bouquet it’s best. I have never been so disappointed in a purchase before and I cannot get a hold of customer service for refund which is what they owe me.

Ordered what, I thought, was a deluxe order of red roses. The delivery I received looked nothing like what I ordered. Flowers are dry and dying. 1 head of a rose fell off and 2 others are snapped. Once I called to ask why is it so different, I was told “Sometimes we run out of flowers and use substitute flowers”. I asked for a refund and they tried to offer me 20% my next purchase. I told them I will not use their service ever again.

If I could leave 0 stars I would. I ordered flowers to be delivered to my wife on Valentine’s Day. I ordered a week prior so it wasn’t last minute. The flowers had not even shipped prior to my wife getting home from work. Customer service was slow to respond and I had to ask 3-4 times before they finally refunded my money. Don’t order from them unless you’re ready for the disappointment of a missed delivery.

Order and paid over $200 for flowers and chocolate strawberries for my wife and they are claiming they can’t deliver them and it will be three days before we get them even though I paid for overnight.

If I could give a negative star I would. I ordered a flower bundle (flowers, vase, candy and a necklace) for my wife for Valentine's Day. It was supposed to be delivered on Feb 13 2025. When 5pm came along I used the chat feature (which is pointless) and I was told they were coming. I called and I was told they would come on the 14th due to a system error. Today 2/14/2025 I called to ensure they were coming and I was told they were not and they can make it with credits. I demanded a refund. I also am filing this with the BBB and I will contacting legal for bad faith actions. 1800flowers is a scam. DO NOT ORDER FROM 1800FLOWERS.

Order two sets of arrangements for Valentine's Day. One for my girlfriend, that arrangement was beautiful and 1 for my daughter. It came in a box, not even arranged, and some of the cheapest flowers, I have ever seen. How can this company do that with one and then the other be so different? This company should know better. There was no "Ahhhhh" from my daughter. It's a box not a big bouquet.

Purchasing product was very easy. The flowers were delivered on time. Upon opening box and removing flowers the leaves and rose pedals all to floor. Company only offered 50% refund no other option. I will not purchase from 1800flowers again. Only local businesses with a reputable satisfaction policy.

This florist sends flowers and glassware be FedEx! Think about that. The flowers have no water during delivery and the recipient has to assemble the product before they can enjoy it. Also, FedEx usually delivers late (after 5 p.m.) so if you want this delivered to a business, you better send it the day before. My wife is in tears because the order never arrived before she left for the day, and I'm going to have to drive to her work in the morning to pick up the package that failed to deliver on time.

My husband sent me tulips today for Valentines Day. They were delivered to my work. They arrived frozen, wilted & broken with damaged leaves. Their Chat option on the website is automated and it will try and get you to agree to a replacement. I chose to call their customer service line instead of waiting for a live agent viable Chat. The wait was not long. I believe their customer service is based outside the US. I asked for a full refund and was told only replacement was an option. When I insisted on a refund I was put on hold. When she came back on the line she insisted that the card holder was the only one who could request a refund. I explained that it was the same bank account, as we are married. She then hung up on me. Will NEVER use them for anything ever again.

Do not use this company. I paid nearly $300 to have a teddy bear flowers and candy basket delivered to my wife on Valentine's day. They contacted me today to tell me it wouldn't be delivered due to lack of vendors. Then said I have to wait ten days for a refund or for delivery what's the point in ten days Valentine's Day will be long gone. I don't have another $300 to go somewhere else because now my money is tied up with this horrible company. I can not believe they are even in business I should have read the reviews before doing business with them they are absolutely atrocious. I now have no gift for my wife and I'm out the money so I can't even buy her another arrangement. Thanks for ruining my surprise and making it so I can't even come up with something else. You guys are absolutely terrible and I hope to God people see this review and don't do business with this company.

Business like these should be shut down. They charge you a price. Send only a percentage to the shop. They skim off the top to make their money and your left with little for what you paid for. What about all the victims that don't see the delivery and assume they got the right item? Pure theft. Below are pictures of what you want and what items are in it and then what you get missing more than half the items.

This company is BAD. Do NOT order anything from them. I paid extra for delivery date, spent 130 dollars and nothing. No call, no email, nothing. Now I have to get others involved to get my money back. Called my card to stop payment. Now I wait. Never again, next time order from your local florist. Bad reviews everywhere. Don't say you weren't worked.

I would recommend using a local florist to where you’d like your flowers delivered. 1-800 Flowers outsources their deliveries and it leaves it up to larger scale factors. I ordered flowers to be delivered on 2/13, to be at my girlfriend’s office by morning of Friday, 2/14. There was a FedEx delay due to “weather” and they are scheduled to arrive end of day 2/14 a day late. Go local.

Nowhere in the product description was it indicated that the flowers would arrive with completely unopened blooms and in a box where you have to build the arrangement yourself. Would never have spent over $100 to arrange wilted flowers myself.

Will never order them them again, very misleading pictures on the website. Flowers came in wrapped in plastic. She had to put all together herself. Just not the way to do business, very unprofessional.

The flower arrangements are significantly smaller of what you choose on their website, flowers are in bad shape and they are not as full as they look online. It's crazy, my Valentine day has been ruined, thanks to this people.

Order received yesterday with two problems. Quality was poor, one bud just fell off when unpacked. Arrangement had no filler foliage such as fern or baby's breath. Biggest problem is roses were, I believe, frozen in transit. By next day blooms were curling up. For $95 this is totally unacceptable.

I purchased a floral arrangement on 02/11/2025 with order number ** as a gift for my wife for Valentine’s Day. The delivery arrived on time, but I was very upset when my wife sent me a picture of the flowers—some were dead, and they did not look like what the company shows in the photo. For almost $90 that they charged for those flowers, they should not have been delivered in that condition. I will never buy from them again. I feel upset, very disappointed, and scammed because I trusted this company to send a gift for a special day, only for what arrived at my home to be nothing like what they show in the picture.

Order placed on 2/2/2025 to 1-800-Flowers. Ordered a bouquet of roses and a teddy bear to be delivered on 2/14/2025. Received confirmation of order via email and was charged for the order. Wife decided not to go to work on Friday the 14th. I requested that the delivery address be changed. Chatted online. Was told that was done. Checked order shortly after and noticed the zip code was wrong. Got on their chat again to get it corrected and was then told my order wasn’t going to be delivered because they didn’t have a florist in my area. 8 pm the night before Valentine’s Day. Why would they take the order, confirm the order and charge me if they couldn’t deliver! I know I’m just one person but I will tell anyone who will listen to NOT use 1-800-Flowers.

Horrible customer service, difficult to get ahold of a human. Received a notification my order arrived a week early causing a panic then to find out it was an error. Then never received any new tracking info. Was told customer service would follow up via email but never heard back.

I recently placed an order with 1-800-Flowers.com, and my experience was nothing short of disappointing. The flower arrangement I received was significantly smaller and less impressive than what was advertised on their website. The flowers arrived wilted and in poor condition, completely ruining the surprise I had planned.

Ordered at 3 o'clock in the evening and it says the shop is open until 8 on the websites an hour after I order. I get a call saying they won't be delivering it today. Then why offer same day delivery? Go to a local place, don't use these guys.

My boyfriend send me flowers from 1800 Flowers 2 to 3 times a year. It's a gift and he doesn't know how damaged and bad they look, so I just say thank you. But today the roses were falling apart, they were delivered day before Valentine's and already dead. It's just sad.

I ordered flowers for my wife on Valentine’s Day and paid almost as much in shipping fees as I did for the product. The flowers never arrived, customer service refused to assist in any way and I didn’t receive any sort of refund.

I received two dozen long, stem, wilted, old, dry red roses. I have never been so disappointed in my life. The customer service was absolutely disgusting. They would provide no information but wanted all information and we’re reluctant very reluctant to return my money after I spend an hour and a half on the phone with some bimbo who would not provide me any information do not buy from this company do not order from this company. Do not give this company any accolades in any way shape or form they need to take their 800 flowers and put them where the sun doesn’t shine.

I just placed an order for flowers a day before I need it and there is no message or note that is available for you to put the time that it needs to be delivered especially it is to be delivered in a business address that closes after a certain business hours. When they cannot guarantee that it will arrive before the business place closes, I tried to cancel it but they said it cannot be cancelled anymore. Do not purchase anything from this place unless you want to stress yourself out. I opened a chat in order to ask for assistance and the lady by the name of Christine, just left the conversation after telling me that the order will be delivered the following day between the hours of 9am to 8pm, but the business where they will deliver it closes at 4pm.

They sent my flowers to the wrong address and would not assist not make it right. The flowers were late reaching their destination. When I double-checked the order, they were sending the flowers to Missouri, not PA. I reached out to customer assistance and was told there was nothing they could do. This is a dreadful company and I will never do business with them again.

I ordered a 6 inch birthday cake for a friend’s 40th in another state. She was sent cupcakes. When I initialized a webchat, not only was it useless but they kept giving me the wrong customer service phone number. They refused any refund until I threatened to stop payment. Was then reimbursed for delivery only. Worst experience, terrible customer service. If you don't have the product, don't sell the product.

I HAVE to leave a one star BUT this site needs a negative zero-star review. Ordered flowers for my daughter for her 23rd birthday. This site would get negative 5 stars if possible. I ordered my daughter Fields of Europe romance - large since it was full and had majority of the flowers she likes. She received maybe 4 flowers and all green foliage. I spent over $93.00 and all the company wanted to do was give me a $15 saving pass and refund my shipping charge. Shipping was not the issue. This site is a scam and sends out horrible product. SAVE YOURSELF the time and money and send from a different company.

I have been with 1-800-flowers for well over 15 years and have slowly but surely seen this companies decline!!!! Once again, another disappointing order!!!! I called the florist to complain about an order placed for my granddaughter's 16th birthday and the gentleman that answered the phone was extremely rude, talked over me, refused to take any responsibility for the order and kept repeating himself over and over "call 1-800-flowers"!!!

This last order was the third time (shame on me) over several years that I have ordered from 1-800 and received awful arrangements. They look NOTHING like the picture and are made of cheap flowers (see picture). I ordered roses and tiger lilies with beautiful fillers and my recipient recieved blue-dyed carnations and daisies. And it was very small. I ordered deluxe.....expensive! My recipient received a small arrangement worse than what I could have bought at a corner grocery store. Embarrassing. I will never use 1-800 again. Learned my lesson.

Do not order from this company! They messed up two funeral arrangements that I've ordered within the past year. The first one looked nothing like the picture. I spent $150 And definitely expected it to look like the picture for that cost. The second arrangement was supposed to be delivered at 8:00 a.m. to the church and instead was not even shipped until 1:43 p.m.! The funeral is done! There's no fixing this. I was on the phone with a representative from 1-800 Flowers and they made sure to put in the notes that it had to be delivered at 8:00 a.m.. They told me they even called the florist that was being used and was guaranteed that it would be delivered at that time before the funeral began at 8:30. So it's not like I made a mistake online. I literally ordered through the customer service representative. Aren't funerals a flower company's main source of business? Do not order from here! Pay the extra money and go elsewhere or you'll regret it.

I AM BEGGING YOU NOT TO SUPPORT OR BUY YOUR FLOWERS FROM THIS COMPANY, they allow you to place an order in the timeframe allotted, then call you hours later and say the florist cannot make the delivery until the next day, offering a refund and 50% refund. This is not OK! Do not spend your hard earned money and give it to this business. Unreliable and unprofessional.

These guys are a complete fail. I ordered a spray for a funeral service I couldn't attend. No one who attended the service mentioned it and I just assumed a place like this would follow through. The funeral was at 4PM, and at 2PM I got a call from 1-800-Flowers customer service to confirm the address of the funeral home. They never delivered it! About a week and a half later I get a call telling me the delivery never happened and asking me where to send the flowers! She's dead man. What are you going to do, dig her up and have another service?

Do not order from them!!! Paid over $120 for same day delivery. They never delivered. Customer service is 100% in Philippines with people who don't speak or understand English There is no way to speak to anyone in USA. I have had to call 10+ times to get a refund which I am still waiting for. AVOID THIS COMPANY LIKE THE PLAGUE!!!

I ordered flowers for my friend's 60th birthday. I ordered the extra large arrangement of Lovely Lavender Medley, $79.99. It was $97.29 including tax and other charges. I couldn't believe my eyes when I saw the pathetic arrangement that my friend received. It was not even close to what I had ordered. This is complete cheating and rip off! I will never order from them again!

I ordered from 1-800-Flowers.com for their same-day deliver option (Sunday) for my grandmother's wake which I unfortunately was unable to attend. They called me the following morning (Monday) to inform me that the delivery was unsuccessful, despite it being marked as delivered online. They told me they would not be able to complete my order until Tuesday. I told them this was unacceptable and requested a refund. The customer service rep assured me that I would receive a refund. After getting off the call, I immediately placed an order with a local flower shop (should have just done that in the first place.) A couple hours later, I receive an email stating that the 1-800-Flowers.com order had been DELIVERED! What a mess. Do NOT trust them with your $ or to fulfill the orders on time.

After talking to 5 reps- 2 hours on the phone I still have not received the full order. My anniversary was yesterday. My wife and I are apart. The flowers did NOT arrive in time. They were sent late today and the order was INCOMPLETE. I have disputed the charges with American Express and sent them pictures of all the chats with your reps. You should have issued a refund. Now you will need to deal with Amex. I will also be posting this exchange as a rating on Google.

Terrible experience. A $250 funeral arrangement ordered a week ahead of time was never delivered to the funeral parlor specified. I was at the funeral parlor and the director said it was not delivered. I call 1800Flowers and the florist they dispatched the order to said it was delivered. Omg it was not true. The funeral director said they experience this often from 1800Flowers. She said, "If they tell you it was delivered to the flower room" she said "it's not true 'cause we don't have a flower room." She warned me ahead of time and sure enough that is what I was told. I will never order anything ever again from this company. Terrible experience and embarrassing. Very disappointed with the whole experience. Go to your local florist and place the order yourself and pick what you want without hassle and limitations.

I ordered flowers for a funeral 2 days before the funeral to be delivered to the funeral home. They never arrived and I was left a message that I was too late for them to deliver. The service started at 11am. They then said they would deliver to the home of the deceased family the next day. They never arrived. I asked what florist they used and they said the didn't have that information. Totally unacceptable.

If I could give them less than one star I would. We moved to a different address during our subscription. Customer service was awful. One rep kept saying she was “not allowed” to change an address. Online chat said they changed my address and then the next text said order was confirmed to go to my old address. Again. We have spent literal hours on the phone trying to get this one little thing changed.

This company is a joke, they do not deliver on their promises and when you call to complain they want to offer money off your next order which will never happen. If you are thinking of using them don’t.

If I could give zero stars I would. This was the first time I have ever used 1-800-Flowers, and it was the worst experience ever. The people on Chat had no idea what they were talking about and then calling only lead me to more frustration. My flowers were not delivered to the funeral home, so you guess how upset I was. 1-800-Flowers did not contact me, I had to call them. Then they offered to resend the flowers and/or call the family and explain why my flowers were not delivered.... I have no words....

I ordered flowers from 1800flowers.com for a grieving family, and unfortunately, the delivery was wrong. Despite calling and complaining, they redelivered, but the order was incorrect again. They offered a partial refund of only 50% of what I paid, and a $15 credit, which is unacceptable given the circumstances. The quality and accuracy of the order did not meet expectations, causing unnecessary distress in a very sensitive situation. It’s crucial that such orders are handled with more care and attention, especially in difficult times.

My order was supposed to have been delivered on Friday Jan 17 2025. It never showed. Today 3 days later, this is what was delivered to my niece while recovering from surgery. You should be ashamed and embarrassed. I know I certainly am, thank you 1800 Flowers so much for making me look like I could care less. If I could give no stars I would.

Succulents ordered were delivered with half the plants pictured. How can they stay in business when their service is so poor? I was embarrassed to have sent such a poor plant. Please. Do not use this business.

I purchased a beautiful, vibrant, colorful, and FULL arrangement to be delivered to my friend for her 50th birthday. What was delivered, however, is awful! Cheap flowers (sunflowers) were used and the amount of flowers was incredibly skimpy. This company is a rip-off! Picture 1 is what I ordered (the large size). Picture 2 gives the measurements. Picture 3 is what she received. The colors are NOT EVEN CLOSE to the photo and the amount of flowers is obviously insufficient to what I ordered. I will NEVER use this company again.

I sent some sympathy flowers (Calla Lily arrangement) to a friend whose mother just passed away. The flowers she received were completely wilted and drooped over. I cannot believe 1-800-Flowers.com would dare send flowers in such poor quality! I would never have known if my friend didn’t send me a picture of the plant. Not only was it an embarrassment to me, but it was adding insult to injury to my friend who received a dead plant when her mother had just died! I will never use 1-800-Flowers.com again.

I ordered 2 dozen roses for my wife's birthday. She was going to be out of state so I ordered from 1800Flowers. BIG MISTAKE. #1. When they shipped, I noticed they were coming to our house, not her hotel. I called and they said "too bad, they've already shipped and there is nothing we can do." #2. Flowers showed up half withered. NEVER AGAIN.

Sometimes companies get so big that they can no longer maintain the service that built them. I've been a customer for many decades. Service was the reason i stayed. Today however, it's time for me to seek a new company.

Wish I would’ve read the reviews before I placed my order one on 1-800-Flowers.com is a legitimate scam. They don’t send the flowers and the flowers they do send you can buy a grocery store for a 10th of the price and they’re dying or dead then you try to call customer service. All you get international people you got it. Dispute the charge with your credit card. It’s a scam. Beware. Do not order. Order direct from the florist.

If I could give zero stars I would. I have used this company in the past without issue however this time they seemed incapable of sending a simple flower delivery in a timely manner at a time of sympathy. Lost order, no records, nothing delivered and had to start all over. Then again nothing showed up and when I checked, it was set to deliver on the day I specifically said DO NOT deliver. I have spent more than 90 minutes on calls I’ll never get back while having to listen to their annoying messages about how much they care about customer satisfaction etc. The excuse the customer rep gave me is that they are “very busy” - I was not even ordering on a holiday or high volume time of year. I’m on hold now going on 21 minutes as I wait to just cancel. Sadly my friend did not ever receive her flowers to let her know that I was thinking of her during her time of sadness and loss. If you cannot count on a flower business to send sympathy flowers in time then you cannot and should not count on them at all.

My experience with 1800 Flowers customer service has been horrible. I purchased the passport membership to allow for free shipping. This passport has never been 'registered' to my account according to MANY CS reps, and therefore, I incur shipping charges and am told I have to call in to have the charge removed each time I place an order. This is not ideal and a huge waste of time. I've called / e-mail / messaged SEVERAL times to get this resolved and each time I get someone who tells me the issue is 'being fixed' but it never is. It's infuriating to receive such bad customer service for something that should be a simple fix. Yet another company that takes your $ yet offers no customer service to fix their issues. I just want what I paid for...is this too much to ask?

Said delivered and was not, wanted refund because surprise was not a surprise anymore when I called to see how they liked the flowers and it was a no show! 1800Flowers.com told me to wait for a refund in case they delivered them. THIS IS NOT A PROFESSIONAL COMPANY ANYMORE. JUST SOME FOLKS BEING THE MIDDLEMAN! Call the local florist and get what you want... This place "1800flowers" is junk...

I ordered flowers for my daughter's birthday. I even paid extra to rush the delivery for next day. The status report I got for delivery was that they attempted to deliver but were unable. No details about what happened. My daughter's apartment has a receptionist to receive deliveries and they didn't get anything. 1800Flowers had my daughter's phone number and she was never called in the attempt to deliver. I spent an hour and twenty minutes on hold trying to get through to their customer service and finally had to disconnect. I must have heard "1800Flowers wants to provide you with exceptional customer service" a hundred times. Talk, talk, talk but it means nothing. I was finally able to get a customer service agent on their online chat and all they could say was "I apologize for the inconvenience". I will never use this service again and I will point people to other services instead.

I ordered flowers for delivery and they call me 3 times in one day telling me different issues then it happened again the next and the next day the same that. The flowers were never delivered but they had my money and just didn’t bother to let me know. I had to reach back out to them after a week of original delivery date and they didn’t deliver them.

I received a plant from 1800 Flowers that was dead and bug infested. I called 4 times, talked with 4 different CSRs. 1 brushed me off and hung up. 3 promised replacements. I have never received a replacement.

Ordered flowers for a birthday I received a confirmation that they were received BUT THEY WERE NEVER DELIVERED. I had to confirm this with the recipient. 1800 Flowers resent the flowered SO THEY SAID BUT AGAIN SAME THING. Confirmation of delivery was sent to me BUT THEY AGAIN WERE NOT DELIVERED OR EVEN ATTEMPTED TO BE DELIVERED

I ordered 6 balloons to be delivered to a children’s hospital the day of a procedure for a 5 yr old. They never attempted a delivery the first day and were just going to keep my money. I contacted them. If I hadn’t, they would have just done nothing. Instead, They rescheduled for the next day. They had to call my sister when they attempted to deliver for her to come down and get the balloons. I had to confirm this via phone call. They said they tried to deliver but never called my sister. I was at least notified that they “tried.” They were not willing to refund my money. I had to contact them a 3rd time and argue to get a refund. I am waiting to see if it goes through.

I placed an order with 1-800 Flowers for my son who is in the hospital alone. I couldn't be with him because I was sick myself at home. I was sent an email stating that delivery was attempted but that my son was not there to receive it. That was a lie. My son never left the hospital room. I talked to the company three different times trying to get the address right for the delivery and they never got it right. I kept getting emails stating that delivery was attempted. It was beyond ridiculous. This occurred over several days.

Twice I received flowers and they didn't last 1 day. Would never order nor recommend to anyone. You call to complain and they just tell you a replacement will be sent...Never shows. They are horrible...do not order from them.

I was massively let down by Harry & David (a 1800flowers company) this year. Original order was not complete and replacement order was delayed multiple times. Customer service was made promises that were not followed. The experience almost felt callous.

Horrible experience! Ordered flowers to be delivered 12/17, Not delivered. They said no one home, I asked if they tried to call recipient with the # I provided, customer service couldn’t answer that. Next day same answer but this time we told them to leave in porch. When asked, "Did you call or leave in porch." Customer service couldn’t answer that. We have been getting all types of emails delivered not delivered, spoke to 2 supervisors one of which hung up on me! Husband talked to manager, she said she would call him back in 30 min. She never called. Finally got someone to rebate the cost, and she promised she would said a different arrangement to the recipient on.

I ordered my mom's funeral wreaths through a customer service rep 3 weeks in advance. The rep made spelling mistakes on the cards. I had to call customer service and spend almost 1.5 hrs to get them to fix the mistakes. On day before the funeral, the one out of two wreaths that arrived was the wrong design. Again, had to speak to customer service through chat and phone over a 2 hr duration. A funeral is already stressful enough as it is. This experience made me even more upset.

Avoid this company at all costs! I ordered a funeral arrangement which was not delivered, argued with a virtual agent for an hour about how to resolve, was promised a full refund a week ago but still have not received it. I’m now having the exact same argument with a different virtual agent. Order local instead! This company is a nightmare!

Ordered Christmas flowers two weeks ago to be delivered on 12/24/2024. Called three times to get update being I got a message that they tried to deliver and were unable to. Called and advised we were home all day and no one came to house. They advised flowers were coming and would arrive by 8 pm. 8:00 pm came and still nothing, called again and demanded a supervisor. He tells us that they did not have the flowers we ordered and they needed ok to deliver something different. But being so late delivery would not be till 12/26/2024. After Christmas I do not need them. Demanded refund. Stay away from this company, they are liars, anything to get your money.

Son sent azalea that was absolutely DEAD on arrival for Christmas. Customer Service agreed to resend one time but had to substitute, no azalea in stock. Substitute was peace lily half the size and over 10.00 cheaper than the original order on the website. Do not recommend this company.

See photo on right with pink & green arrangement. This is what was sent to my recipient. Not even close to a deluxe arrangement on left, which I paid extra for. I should have been notified that arrangement was no longer available... Not honest business.

I would not recommend 1800flowers to my enemy, that is how terrible of a company they are. They failed to deliver flowers yet again. I asked for a refund which they were unable to provide and would stop talking to me/end communication. My order was marked as delivered, yet, I was home and no such delivery occurred. I spent 2.5 hours trying to resolve the situation, open to a different order, however, they offered me pink and white flowers for Christmas as their solution.

I was charged 3 times for one order. Customer service passed me around 7 times between people and my issue is still unresolved and they asked me to send an email (just to send me to a black hole). So unprofessional. Will never use their zero.

This is a horrible company with horrible customer service. They do not deliver when they say they are going to, they have a special instructions box to give them more specialized instructions for delivery that they ignore and then won't refund your money until the day after they were delivered. I ordered flowers for my daughter's 16th birthday with instructions in the "Special Instructions" box to deliver in the morning. They didn't get delivered. I called and got "oh we are very sorry, can they be delivered tomorrow". I told them no, her birthday is today, I just want my money refunded. I was told they can't refund the money until the driver tries to deliver and can't. I will never use or recommend this company. Biggest birthday and she got nothing from me because of this company.

I assume they do a good job in general. My dear friend sent me a Christmas Cactus this week. $50 ++. The first plant was pretty sad and she was able to get a replacement sent via the website The second plant was in even worse shape. Is not able to get refund. Based on my experience as the receiver of this gift, I can’t imagine I would use them.

My order was supposed to be delivered by noon but was never delivered. This was for my Anniversary, I'm totally devastating! I stayed on the phone all day trying to get someone to help to no avail. I wouldn't recommend this service to anyone!

The arrangement delivered was not what I ordered. See pics. What ordered was an elegant arrangement. My friend got 75% greenery and cheap filler. Think I saw one rose. The rest carnations and those ugly lime colored things ugh.

My friends sent me a Christmas cactus, and it was extremely damaged when it arrived. Many branches and buds had broken off, and the sticks meant to protect the crown were broken. Fedex delivered. I feel so bad because my friends went to a lot of expense (for them) to send this to me. Based on this experience, I would never ever use 1-800Flowers.com.

This was truly the worst customer service I have ever received. In a nutshell, I ordered flowers and paid extra for Saturday delivery. They arrived on Tuesday and were dead. I have been arguing for the past 2 days with customer service reps about a full refund. The first one lied and said she issued a full refund, but only refunded $21 for shipping. The second one argued with me for almost an hour and finally said she will do 50% refund. Just unacceptable! I was yelling at the top of my lungs because it just shouldn't be that difficult. She said they don't have a manager that I could speak with so I am through with them forever!! It's not about the $100. It's about poor customer service and my dear aunt getting late, dead flowers. Shame on them!!

I'm so disgusted with the Christmas Flower Tree that was sent as a present. Paying for a beautiful tree with many flowers, baby breath, ribbons, and a big bow and the one received wasn't worth 1/4 the price. 1800FLOWERS should disassociate with these unworthy companies.

I ordered flowers for my sister's birthday, was a beautiful piece, nice vase. Paid over 70 dollars. Why send a 20 dollars arrangement in a freaking mason jar. Never use this service. I tried to email or call but nope can't do that. They are thieves.

TL;DR: The bad outweighs the good, I've only ordered repeatedly because I keep hoping that I'll eventually get what I initially signed up for. This is me warning you to not start. Details below, screenshots attached. I always buy fresh flowers for my Mother. When I received a promo email (see screenshot) that qualifying purchases through 1800 Flowers website could get me discount reward codes for $0.50/gallon off Shell fuel prices, it seemed like a win-win; I was buying flowers anyway and the prices were reasonable so why not also get gasoline discounts? I even signed up for Celebrations Passport, their special membership thingy, to get free delivery for a year.

Absolutely horrible experience. a delivery for a funeral mass was not delivered and notice of non delivery was shared via email the day of the mass. I emailed a response and to this day no one has responded. Will NEVER use 1-800-Flowers again.

Ordered flowers a week in advance to be delivered today for my mother’s 88th birthday. Got a text saying the flowers were shipped today and not going to be delivered until tomorrow. LATE. My mother has very few birthdays left and 1-800-flowers ruined it.