1-800-Flowers.com Reviews

The absolute worse! As a florist, I know what they do....as a recent member that took me over a year to be rid of them.....absolutely NO florist support system!! They basically steal from the local florist and you!! They are not a florist!! They are a "flower order gatherer" that may have a few shops of their own all over!! Don't become a member if you are a florist, highly NOT recommended if YOU want to make money for your business....and DON"T shop on their site! Find a real florist in your area and be SMART and SHOP local, you will save yourself some money and help to save all the family owned REAL FLORISTS! PS: As a florist; when you want to cancel your membership after you realize what they really are and trust me YOU WILL - they take forever to release you and also charge you $100 for absolutely NO LEGITIMATE REASON!! RUN FLORIST RUN AND CONSUMERS, BE SMART, MOVE ON TO A REAL LOCAL FLORIST!

I ordered roses for Valentine's Day and they told me that they would be there the Tuesday before and Valentine's Day was on Friday. They didn't arrive until Valentine's Day and that was fine except the flowers were dead when they arrived. I called customer service and said they would replace them but it wouldn't arrive until the following Tuesday which was a problem. I needed them at least by the next day but I agreed. The flowers did not show up until that Friday. Dead again and the container was a wreck. The first picture is what I got the second time and the second picture was what I ordered. Do not use these guys because they never get it right.

Received 2 dozen roses. I received them, at delivery immediately opened to multiple just stems, petals already off cut, cared, took leaves off, maintained, the rest roses never opened, drooped on stems, absolute worst flowers ever.

My friend has been very ill in the hospital and I wanted to do something nice for her and send her a pretty plant with a little bit of flowers. This plant came. It looked like it was half dead. There were no flowers and I’m very disappointed in it and the amount of money they charge was ridiculous. Don’t use one 1800 Flowers if you’re wise.

I ordered this flowers for my friend’s birthday. They were supposed to be delivered by a local florist, they shipped them from a different state and the picture shows what she received. First and last time using site.

I called because the flowers I received were frozen solid because delivery was left outside on a day in February and temp here was 3 degrees. Call service agent set up replace bouquet which arrived a day late and was again left outside. Both days we were home - both days cars were in driveway to indicate someone was probably at home - call center was made aware that problem was flowers were left outside to freeze. This florist is despicable and enjoys wasting customers money.

Flowers were significantly smaller than advertised. They did not even bloom but just began to wilt. Should have checked the overwhelming amount of negative reviews. I will not be ordering again from this company.

I just received a floral arrangement from a family member. Upon opening the box, it was evident that the flowers were frozen and dead. Any attempts to contact the operation regarding my issue were a moot point given that I was dealing with some computer on the other end that could not correct nor resolve my problem. This is not the first time I have had an issue with this operation. I personally would never order a product from them but as the recipient of the floral arrangement, I had no control over where the flowers were being ordered from. Be aware!

So, mad! First time customer. Also last time customer. Ordered flowers on Valentine’s Day. What I ordered and paid for is not what was delivered. The flowers were pitiful! Pictures shown 😣 and I have contacted the merchant several times with zero response!

I ordered a white hydrangea plant which in the photo on the website was in full bloom. I know that plants often do not come in full bloom on arrival but they really should not come frozen and dead. I retrieved the box immediately from my front porch so it would not sit out in the cold. Apparently the dead plant was damaged in transit. As has become the custom with most companies these days, there is no phone number or email for customer service. There is a "chat" which does not work because it is an Ai chat and cannot respond to actual customer concerns. I have messaged and emailed the company and heard nothing back. $82 down the drain. I order flowers frequently and you can be sure I will never deal with these folks again.

I ordered roses on the 14th of February and they said it would be delivered on the 18th no later than 8pm. That date and time came and went. I called them for a refund and will take up to 3 days to credit my card. They ruined the occasion I had planned. They were apologetic for themselves and their affiliated florist partner. I told them apologies not accepted. Beware of 1800flowers. They should be call 1800foulers. Never again will I order from them.

Our daughter moved to Colorado from NJ and my husband wanted to send her a fruit bouquet for Valentine’s Day I placed the order 2/6/25 to be delivered 2/12/25, I figured they would be super busy so I would have it delivered to her job a couple days early. I was tracking the order, called several times and was assured it would be there before 4. The order did not arrive, I called again and they said 4:30, still didn’t arrive. She waited until 5:30, as I am margining with them on the phone, and they tell me their policy is they deliver to businesses until 6. I again told them when I placed the order and when I called I was assured they could deliver it by 4. They finally deliver it on 2/12 but didn’t deliver it to my daughter since she was gone and her office was closed.

My boyfriend, Thomas **, placed an order of 2 dozen roses and a box of chocolates on February 12th Wednesday for Friday the 14th Valentine’s Day. He wanted to make sure I received them. The flowers were supposed to be delivered to my job which is a school, Myrtle Beach Elementary school. The delivery was scheduled for 4pm. School is done by 3:30. I waited in the lobby and then in my car which I parked right at the main entrance. I was there until 5:30. The school was closed. The delivery never came. My boyfriend called to see what the issue was and they had no explanation. They just told him they would deliver them on Saturday the 15th. Well they were still not delivered. I finally called and they still couldn’t explain what the problem was. Then I was told that they would be delivered on Tuesday February 18th.

I ordered flowers a day ahead of Valentine’s Day and it was for someone special. I waited the whole day. I got my confirmation and then they never gave me a window when I was gonna be delivered. No call no email and then I’m got an email after their delivery times and it says, "Due to inclement weather, we can't deliver your flowers" and the crazy part is it was 40° outside and sunny with no problems so I was lie number1.

Ordered flowers and they confirmed delivery by email a few days later. Flowers did not arrive. Complained and they sent another bouquet. Arrived two days later completely wilted. Just awful quality. Complained via their chat bot and they eventually said they’d offer a refund. Then went back on their word and said their system was down and they couldn’t refund me. Genuinely worst customer experience I think I’ve ever had.

EMBARRASSING, would be the best way to describe my experience with 1-800flowers.com. The ordering process was simple, the prices were reasonable and the delivery was on time. The product however, was below any acceptable level. My wife and I each own and operate our own small business. Needless to say we do not have a lot of free time between 8 AM and 5 PM. The local flower shop I normally use recently closed due to economic hardships. Which is a shame because they were excellent at their job. I had seen the commercials for 1-800flowers.com and decided to use their services for a Valentine floral delivery.

I am writing to express my utter disappointment with the service I received from your company. My husband ordered flowers for early Valentine's Day delivery on February 13, 2025, but the order never arrived, and we weren’t contacted about any issues. After he reached out to your customer service, he was told the order would be “supplemented” and delivered on February 17, 2025. What arrived, however, was nothing short of embarrassing. The bouquet, which was meant to feature tulips and irises, was a complete letdown. The tulips were small, wilted, and unopened. The irises were closed and not visible. It was clear that the flowers were of extremely poor quality and didn’t even fill the giant vase that came with them. The $5 worth of flowers sent were not worth the amount of money paid.

Do not pay the extra charges for certain day delivery. Flowers didn't arrive, when I finally talked to a live agent, couldn't tell me when to expect the order. Asked for a refund and was given a $15 coupon for my next order, which won't happen.

Ordered flowers from 1-800-Flowers on the morning of Valentine’s Day, expecting delivery to my workplace so I could bring them to my wife. I waited for hours with no update. When I finally called to check on my order, I was told it had been canceled **hours ago**—without any email, call, or notification. They casually mentioned they could ship them the next day, which made no sense for a Valentine’s Day gift. If I hadn’t reached out, I doubt I would have ever been informed. Thankfully, I was able to find a local florist at the last minute, but this experience completely ruined my day. I will **never** order from them again.

I placed an order on the 8th. You guys called me days later to tell me Valentine's day, the 14th was no longer an option. You changed the day to the 13th which ruins the experience. You then called me on the 12th to tell me the half dozen strawberries that I purchased was no longer available, the day before delivery!? So I chose a different product reluctantly. You then delivered the Strawberries that you told me weren't available, but the flowers were delayed and set to be delivered on the 17th!?? I also included a personalized card for valentine's day with valentine items and your rep set up the order with a birthday card!!! Also the strawberries were delivered but were supposed to be unavailable. They were delivered with the Birthday card! The flowers arriving 3 days after the occasion was pointless. I cancelled them. You didn't do anything right. I'll never use this company again. I will go out of my way to tell anybody about my experience.

Order was placed on January 28, so by no means last minute to be delivered on February 14th... Valentine's Day since around 500 AD. On February 14th at 1:15 pm The status was updated with a note that stated "Delivery Attempted. Will Redeliver." It is now February 15th, not Valentine's Day no flowers. The Customer "support agents" are completely devoid of emotional empathy. The first two all but said "wait and see" after stating the florist had been "messaged" but offer no guarantee or further assurance the arrangement will make it by 1-800 so called 9am-8pm delivery window.

Awful company. Paid extra to have flowers delivered to Colorado on Valentines day and product was shipped from Texas by GROUND the day prior by FedEx with delivery scheduled for the following Monday (three days later). They made several attempts to remedy the situation none of which were remotely acceptable (such as sending fewer flowers from a local distributor in Colorado). As the recipient had terminated her lease and was moving, the flowers and card will be delivered to an empty house. I don't want an apology, I don't want a refund. I pray that these people go bankrupt!

I received flowers as a gift for them to deliver them to our AMAZON room, which is heated like a sauna, went down and got them out a day later. It was a surprise. Didn’t know they were there. Now I’m trying to get a refund and they won’t refund me Because my fiancé was not on the other end the phone to have the refund process. But when he’s able to talk, I will call back and I will get that refund process and I do not want another bouquet of roses. They all fell apart as soon as I took them out of the box. None of them was on the stem. They should have been delivered to my door, not the mail room and closed.

Ordered flowers for my wife for Valentine's Day and they never delivered them, their customers service was backed up for hours, (I wonder why), their chat bot assured me my order was going to be delivered on time and said it'd put me in contact with a person. Neither happened. Next day, still no flowers. It's the only thing they do... Stay away from this "business"

Avoid at all cost! I purchased a personalized arrangement two weeks ago to be delivered at my partner’s job for Valentine’s Day. Item never arrived. I’ve contacted customer service about 15 times. I’ve been hung up on the phone. Now they’re trying to say it was delivered. It was never delivered as I stayed at my partner’s job beyond the time they closed. It’s been a huge headache. First and last time.

Very bad experience. I didn’t get the gift message I requested to add. Very disappointed after seeing it empty. I thought of surprising my husband but after seeing empty without gift message, I got surprised. Don’t recommend this.

Placed 2 orders. One was delivered but the flowers didn’t look anything like the picture advertised. The 2nd order didn’t make it. The driver didn’t deliver to an apartment. No notification or email that it was undelivered. Scrambled today on the phone & chat to be told the order was in transit & delivered today 2/15/25 by 8pm. This was an order for 2/13/25. If not delivered I expect ta full refund. Never ordering again. One and done. Very disappointing.

I paid over $100 for lilies for my wife for Valentine's Day. We received a nearly dead plant that is awful. Stay away from this crap company!!!! I requested a refund but crickets. The company's feedback/customer service email of course does not allow feedback.

I used to use 1800FLOWERS to order birthday flowers every year for my sister, sometimes with an addon treat like chocolates, ever since I moved out of state. I don't know why it went downhill in the past two years but I will never touch this company again. A year ago, my flower order was delivered but the chocolates I was charged for never arrived. Embarrassing because I mentioned the chocolates in the gift message. I was able to get a refund for the chocolates but the refund didn't include sales tax. I said I wanted the sales tax refunded too and they couldn't do it, even though the sales tax charged was clearly visible on the order. I received an additional credit instead, so I left myself a reminder to use it the following year. Well, during the past year, my sister's oldest and first dog passed away. And I was also grieving the loss of my cat, my best friend who I recently lost to cancer.

Order flowers for Valentine's Day. Received email that order was processed and proceeding. Never received order. Took hours and 2 different days to get money back. Customer service phonecall was over an hour wait and the "chat" customer service never even came back online. Horrible company will take orders just fine but they do not care if they can complete your order, or even let you know what's going on. It was 10 minutes before their delivery time was up (8pm) but made me call back "because they still have 10 minutes" and then did not respond when I contacted them 10 minutes later (after 8pm). Had to reconnect the next day to get a refund after 45 more minutes with customer service. Do not use this company!

I got roses and chocolate strawberries delivered yesterday. I was home but they never knocked and I found out over an hour later when I opened my door. The roses look like they were thrown into the jar with all the greens in the bottom looking horrible to where I can’t even post photos for my friends to see. The card was crumbled and the sticky envelope was stuck to the front of the card. I like to keep my cards as a keepsake and this one looks horrible. The person making the arrangement and putting the card together did not care!!!! Very unhappy. ☹️

Did not show the day before my valentine birthday with my flowers...They were reordered to be delivered on February 14, my birthday. They didn't show..My sister called to remedy the situation, they refused to bother issue a refund and deliver flowers. One or the other, they said. I'm FINISHED WITH THIS COMPANY.

Charged me over 100 dollars for flowers and delivery then never delivered the order or contacted me at all stating there was any issues. Way to ruin my loved one’s day to feel thought of. Very disappointed!!

Ordered flowers to be delivery today for Valentine’s Day and they were not delivered and customer service was terrible. They charged my card but I am calling my credit card company to get the charges reversed. I will never ever order from this company again. Had I read all the negative reviews I would not have ordered.

I ordered with plenty of time for delivery for Valentines day waited all day, had to pay additional charges to text as the tracking does not work. Was told it would be on-site by 8pm. I have been on the phone for over an hour they do not answer but promise if I hang up they will call back. If they can't deliver why would I believe they are calling back.

My husband thought he was being sweet by ordering flowers from here for me. I never received and spent hours on the phone trying to get a refund on a product I didn’t receive. Customer service is awful.

We need to create a new scale with a minus sign, instead of starting with one star. Some companies are not worthy of the single star system. This would be one of those companies. Used this site twice, and yes, I’m the idiot for thinking it has gotten better over the last couple years. Simply stated- Do not use these guys and save your money!! Order directly from whatever city you want, and research their florist instead. Yes, a tad bit longer to do perhaps, but I promise, you will thank me later - you’re welcome.

Absolutely disgusted! I ordered Valentines flowers for my wife 2.5 weeks early- they never arrived. I went in mine and the automated system said they were delivered. They were not- I called and spoke with an agent who had VERY broken English and was informed the $200.00 arrangement was undeliverable from a local florist and that we attempted to call you and email you ( NOTHING was received) I then had to request a refund, if they knew they couldn’t deliver then why would you charge my card ? I’ve bought from them for over a decade- and NEVER an issue- they just lost a VERY good customer. If that charge isn’t refunded tomorrow I will deduct from Amex and let them deal with these clowns. Spend your money elsewhere folks- HUGE disappointment on Valentines Day.

DO NOT ORDER FROM HERE. I ordered for Valentines 3 days in advance. They offered to deliver today for extra charge and it’s now 737pm and no sign of the delivery. I call them now and waited 29 min to be told that no florist could fulfill the order and if I would like a redelivery??? This cannot be serious. The most ridiculous and pathetic service. I will be sure I NEVER use them again or anyone I know.

Such a horrible experience. My order for my wife was suppose to be delivered today 02/14 for Valentine’s Day. They reassured multiple times via customer service. Thought the day it would be delivered by 5pm.. after 5pm I reached out again and they stated will be delayed by a day, would not process a refund.. the business address suppose to be delivered to is closed on the weekends and they can’t even schedule a redelivery because items ore out of stock. Just horrible. Never ever again.

I ordered a large bouquet and this is a small bouquet it’s best. I have never been so disappointed in a purchase before and I cannot get a hold of customer service for refund which is what they owe me.

Ordered what, I thought, was a deluxe order of red roses. The delivery I received looked nothing like what I ordered. Flowers are dry and dying. 1 head of a rose fell off and 2 others are snapped. Once I called to ask why is it so different, I was told “Sometimes we run out of flowers and use substitute flowers”. I asked for a refund and they tried to offer me 20% my next purchase. I told them I will not use their service ever again.

If I could leave 0 stars I would. I ordered flowers to be delivered to my wife on Valentine’s Day. I ordered a week prior so it wasn’t last minute. The flowers had not even shipped prior to my wife getting home from work. Customer service was slow to respond and I had to ask 3-4 times before they finally refunded my money. Don’t order from them unless you’re ready for the disappointment of a missed delivery.

Order and paid over $200 for flowers and chocolate strawberries for my wife and they are claiming they can’t deliver them and it will be three days before we get them even though I paid for overnight.

If I could give a negative star I would. I ordered a flower bundle (flowers, vase, candy and a necklace) for my wife for Valentine's Day. It was supposed to be delivered on Feb 13 2025. When 5pm came along I used the chat feature (which is pointless) and I was told they were coming. I called and I was told they would come on the 14th due to a system error. Today 2/14/2025 I called to ensure they were coming and I was told they were not and they can make it with credits. I demanded a refund. I also am filing this with the BBB and I will contacting legal for bad faith actions. 1800flowers is a scam. DO NOT ORDER FROM 1800FLOWERS.

Order two sets of arrangements for Valentine's Day. One for my girlfriend, that arrangement was beautiful and 1 for my daughter. It came in a box, not even arranged, and some of the cheapest flowers, I have ever seen. How can this company do that with one and then the other be so different? This company should know better. There was no "Ahhhhh" from my daughter. It's a box not a big bouquet.

Purchasing product was very easy. The flowers were delivered on time. Upon opening box and removing flowers the leaves and rose pedals all to floor. Company only offered 50% refund no other option. I will not purchase from 1800flowers again. Only local businesses with a reputable satisfaction policy.

This florist sends flowers and glassware be FedEx! Think about that. The flowers have no water during delivery and the recipient has to assemble the product before they can enjoy it. Also, FedEx usually delivers late (after 5 p.m.) so if you want this delivered to a business, you better send it the day before. My wife is in tears because the order never arrived before she left for the day, and I'm going to have to drive to her work in the morning to pick up the package that failed to deliver on time.

My husband sent me tulips today for Valentines Day. They were delivered to my work. They arrived frozen, wilted & broken with damaged leaves. Their Chat option on the website is automated and it will try and get you to agree to a replacement. I chose to call their customer service line instead of waiting for a live agent viable Chat. The wait was not long. I believe their customer service is based outside the US. I asked for a full refund and was told only replacement was an option. When I insisted on a refund I was put on hold. When she came back on the line she insisted that the card holder was the only one who could request a refund. I explained that it was the same bank account, as we are married. She then hung up on me. Will NEVER use them for anything ever again.

Do not use this company. I paid nearly $300 to have a teddy bear flowers and candy basket delivered to my wife on Valentine's day. They contacted me today to tell me it wouldn't be delivered due to lack of vendors. Then said I have to wait ten days for a refund or for delivery what's the point in ten days Valentine's Day will be long gone. I don't have another $300 to go somewhere else because now my money is tied up with this horrible company. I can not believe they are even in business I should have read the reviews before doing business with them they are absolutely atrocious. I now have no gift for my wife and I'm out the money so I can't even buy her another arrangement. Thanks for ruining my surprise and making it so I can't even come up with something else. You guys are absolutely terrible and I hope to God people see this review and don't do business with this company.

Business like these should be shut down. They charge you a price. Send only a percentage to the shop. They skim off the top to make their money and your left with little for what you paid for. What about all the victims that don't see the delivery and assume they got the right item? Pure theft. Below are pictures of what you want and what items are in it and then what you get missing more than half the items.

This company is BAD. Do NOT order anything from them. I paid extra for delivery date, spent 130 dollars and nothing. No call, no email, nothing. Now I have to get others involved to get my money back. Called my card to stop payment. Now I wait. Never again, next time order from your local florist. Bad reviews everywhere. Don't say you weren't worked.

I would recommend using a local florist to where you’d like your flowers delivered. 1-800 Flowers outsources their deliveries and it leaves it up to larger scale factors. I ordered flowers to be delivered on 2/13, to be at my girlfriend’s office by morning of Friday, 2/14. There was a FedEx delay due to “weather” and they are scheduled to arrive end of day 2/14 a day late. Go local.

Nowhere in the product description was it indicated that the flowers would arrive with completely unopened blooms and in a box where you have to build the arrangement yourself. Would never have spent over $100 to arrange wilted flowers myself.

Will never order them them again, very misleading pictures on the website. Flowers came in wrapped in plastic. She had to put all together herself. Just not the way to do business, very unprofessional.

The flower arrangements are significantly smaller of what you choose on their website, flowers are in bad shape and they are not as full as they look online. It's crazy, my Valentine day has been ruined, thanks to this people.

Order received yesterday with two problems. Quality was poor, one bud just fell off when unpacked. Arrangement had no filler foliage such as fern or baby's breath. Biggest problem is roses were, I believe, frozen in transit. By next day blooms were curling up. For $95 this is totally unacceptable.

I purchased a floral arrangement on 02/11/2025 with order number ** as a gift for my wife for Valentine’s Day. The delivery arrived on time, but I was very upset when my wife sent me a picture of the flowers—some were dead, and they did not look like what the company shows in the photo. For almost $90 that they charged for those flowers, they should not have been delivered in that condition. I will never buy from them again. I feel upset, very disappointed, and scammed because I trusted this company to send a gift for a special day, only for what arrived at my home to be nothing like what they show in the picture.

Order placed on 2/2/2025 to 1-800-Flowers. Ordered a bouquet of roses and a teddy bear to be delivered on 2/14/2025. Received confirmation of order via email and was charged for the order. Wife decided not to go to work on Friday the 14th. I requested that the delivery address be changed. Chatted online. Was told that was done. Checked order shortly after and noticed the zip code was wrong. Got on their chat again to get it corrected and was then told my order wasn’t going to be delivered because they didn’t have a florist in my area. 8 pm the night before Valentine’s Day. Why would they take the order, confirm the order and charge me if they couldn’t deliver! I know I’m just one person but I will tell anyone who will listen to NOT use 1-800-Flowers.

Horrible customer service, difficult to get ahold of a human. Received a notification my order arrived a week early causing a panic then to find out it was an error. Then never received any new tracking info. Was told customer service would follow up via email but never heard back.

I recently placed an order with 1-800-Flowers.com, and my experience was nothing short of disappointing. The flower arrangement I received was significantly smaller and less impressive than what was advertised on their website. The flowers arrived wilted and in poor condition, completely ruining the surprise I had planned.

Ordered at 3 o'clock in the evening and it says the shop is open until 8 on the websites an hour after I order. I get a call saying they won't be delivering it today. Then why offer same day delivery? Go to a local place, don't use these guys.

My boyfriend send me flowers from 1800 Flowers 2 to 3 times a year. It's a gift and he doesn't know how damaged and bad they look, so I just say thank you. But today the roses were falling apart, they were delivered day before Valentine's and already dead. It's just sad.

I ordered flowers for my wife on Valentine’s Day and paid almost as much in shipping fees as I did for the product. The flowers never arrived, customer service refused to assist in any way and I didn’t receive any sort of refund.

I received two dozen long, stem, wilted, old, dry red roses. I have never been so disappointed in my life. The customer service was absolutely disgusting. They would provide no information but wanted all information and we’re reluctant very reluctant to return my money after I spend an hour and a half on the phone with some bimbo who would not provide me any information do not buy from this company do not order from this company. Do not give this company any accolades in any way shape or form they need to take their 800 flowers and put them where the sun doesn’t shine.

I just placed an order for flowers a day before I need it and there is no message or note that is available for you to put the time that it needs to be delivered especially it is to be delivered in a business address that closes after a certain business hours. When they cannot guarantee that it will arrive before the business place closes, I tried to cancel it but they said it cannot be cancelled anymore. Do not purchase anything from this place unless you want to stress yourself out. I opened a chat in order to ask for assistance and the lady by the name of Christine, just left the conversation after telling me that the order will be delivered the following day between the hours of 9am to 8pm, but the business where they will deliver it closes at 4pm.

They sent my flowers to the wrong address and would not assist not make it right. The flowers were late reaching their destination. When I double-checked the order, they were sending the flowers to Missouri, not PA. I reached out to customer assistance and was told there was nothing they could do. This is a dreadful company and I will never do business with them again.

I ordered a 6 inch birthday cake for a friend’s 40th in another state. She was sent cupcakes. When I initialized a webchat, not only was it useless but they kept giving me the wrong customer service phone number. They refused any refund until I threatened to stop payment. Was then reimbursed for delivery only. Worst experience, terrible customer service. If you don't have the product, don't sell the product.

I HAVE to leave a one star BUT this site needs a negative zero-star review. Ordered flowers for my daughter for her 23rd birthday. This site would get negative 5 stars if possible. I ordered my daughter Fields of Europe romance - large since it was full and had majority of the flowers she likes. She received maybe 4 flowers and all green foliage. I spent over $93.00 and all the company wanted to do was give me a $15 saving pass and refund my shipping charge. Shipping was not the issue. This site is a scam and sends out horrible product. SAVE YOURSELF the time and money and send from a different company.

I have been with 1-800-flowers for well over 15 years and have slowly but surely seen this companies decline!!!! Once again, another disappointing order!!!! I called the florist to complain about an order placed for my granddaughter's 16th birthday and the gentleman that answered the phone was extremely rude, talked over me, refused to take any responsibility for the order and kept repeating himself over and over "call 1-800-flowers"!!!

This last order was the third time (shame on me) over several years that I have ordered from 1-800 and received awful arrangements. They look NOTHING like the picture and are made of cheap flowers (see picture). I ordered roses and tiger lilies with beautiful fillers and my recipient recieved blue-dyed carnations and daisies. And it was very small. I ordered deluxe.....expensive! My recipient received a small arrangement worse than what I could have bought at a corner grocery store. Embarrassing. I will never use 1-800 again. Learned my lesson.

Do not order from this company! They messed up two funeral arrangements that I've ordered within the past year. The first one looked nothing like the picture. I spent $150 And definitely expected it to look like the picture for that cost. The second arrangement was supposed to be delivered at 8:00 a.m. to the church and instead was not even shipped until 1:43 p.m.! The funeral is done! There's no fixing this. I was on the phone with a representative from 1-800 Flowers and they made sure to put in the notes that it had to be delivered at 8:00 a.m.. They told me they even called the florist that was being used and was guaranteed that it would be delivered at that time before the funeral began at 8:30. So it's not like I made a mistake online. I literally ordered through the customer service representative. Aren't funerals a flower company's main source of business? Do not order from here! Pay the extra money and go elsewhere or you'll regret it.

I AM BEGGING YOU NOT TO SUPPORT OR BUY YOUR FLOWERS FROM THIS COMPANY, they allow you to place an order in the timeframe allotted, then call you hours later and say the florist cannot make the delivery until the next day, offering a refund and 50% refund. This is not OK! Do not spend your hard earned money and give it to this business. Unreliable and unprofessional.

These guys are a complete fail. I ordered a spray for a funeral service I couldn't attend. No one who attended the service mentioned it and I just assumed a place like this would follow through. The funeral was at 4PM, and at 2PM I got a call from 1-800-Flowers customer service to confirm the address of the funeral home. They never delivered it! About a week and a half later I get a call telling me the delivery never happened and asking me where to send the flowers! She's dead man. What are you going to do, dig her up and have another service?

Do not order from them!!! Paid over $120 for same day delivery. They never delivered. Customer service is 100% in Philippines with people who don't speak or understand English There is no way to speak to anyone in USA. I have had to call 10+ times to get a refund which I am still waiting for. AVOID THIS COMPANY LIKE THE PLAGUE!!!

I ordered flowers for my friend's 60th birthday. I ordered the extra large arrangement of Lovely Lavender Medley, $79.99. It was $97.29 including tax and other charges. I couldn't believe my eyes when I saw the pathetic arrangement that my friend received. It was not even close to what I had ordered. This is complete cheating and rip off! I will never order from them again!

I ordered from 1-800-Flowers.com for their same-day deliver option (Sunday) for my grandmother's wake which I unfortunately was unable to attend. They called me the following morning (Monday) to inform me that the delivery was unsuccessful, despite it being marked as delivered online. They told me they would not be able to complete my order until Tuesday. I told them this was unacceptable and requested a refund. The customer service rep assured me that I would receive a refund. After getting off the call, I immediately placed an order with a local flower shop (should have just done that in the first place.) A couple hours later, I receive an email stating that the 1-800-Flowers.com order had been DELIVERED! What a mess. Do NOT trust them with your $ or to fulfill the orders on time.

After talking to 5 reps- 2 hours on the phone I still have not received the full order. My anniversary was yesterday. My wife and I are apart. The flowers did NOT arrive in time. They were sent late today and the order was INCOMPLETE. I have disputed the charges with American Express and sent them pictures of all the chats with your reps. You should have issued a refund. Now you will need to deal with Amex. I will also be posting this exchange as a rating on Google.

Terrible experience. A $250 funeral arrangement ordered a week ahead of time was never delivered to the funeral parlor specified. I was at the funeral parlor and the director said it was not delivered. I call 1800Flowers and the florist they dispatched the order to said it was delivered. Omg it was not true. The funeral director said they experience this often from 1800Flowers. She said, "If they tell you it was delivered to the flower room" she said "it's not true 'cause we don't have a flower room." She warned me ahead of time and sure enough that is what I was told. I will never order anything ever again from this company. Terrible experience and embarrassing. Very disappointed with the whole experience. Go to your local florist and place the order yourself and pick what you want without hassle and limitations.

I ordered flowers for a funeral 2 days before the funeral to be delivered to the funeral home. They never arrived and I was left a message that I was too late for them to deliver. The service started at 11am. They then said they would deliver to the home of the deceased family the next day. They never arrived. I asked what florist they used and they said the didn't have that information. Totally unacceptable.

If I could give them less than one star I would. We moved to a different address during our subscription. Customer service was awful. One rep kept saying she was “not allowed” to change an address. Online chat said they changed my address and then the next text said order was confirmed to go to my old address. Again. We have spent literal hours on the phone trying to get this one little thing changed.

This company is a joke, they do not deliver on their promises and when you call to complain they want to offer money off your next order which will never happen. If you are thinking of using them don’t.

If I could give zero stars I would. This was the first time I have ever used 1-800-Flowers, and it was the worst experience ever. The people on Chat had no idea what they were talking about and then calling only lead me to more frustration. My flowers were not delivered to the funeral home, so you guess how upset I was. 1-800-Flowers did not contact me, I had to call them. Then they offered to resend the flowers and/or call the family and explain why my flowers were not delivered.... I have no words....

I ordered flowers from 1800flowers.com for a grieving family, and unfortunately, the delivery was wrong. Despite calling and complaining, they redelivered, but the order was incorrect again. They offered a partial refund of only 50% of what I paid, and a $15 credit, which is unacceptable given the circumstances. The quality and accuracy of the order did not meet expectations, causing unnecessary distress in a very sensitive situation. It’s crucial that such orders are handled with more care and attention, especially in difficult times.

My order was supposed to have been delivered on Friday Jan 17 2025. It never showed. Today 3 days later, this is what was delivered to my niece while recovering from surgery. You should be ashamed and embarrassed. I know I certainly am, thank you 1800 Flowers so much for making me look like I could care less. If I could give no stars I would.

Succulents ordered were delivered with half the plants pictured. How can they stay in business when their service is so poor? I was embarrassed to have sent such a poor plant. Please. Do not use this business.

I purchased a beautiful, vibrant, colorful, and FULL arrangement to be delivered to my friend for her 50th birthday. What was delivered, however, is awful! Cheap flowers (sunflowers) were used and the amount of flowers was incredibly skimpy. This company is a rip-off! Picture 1 is what I ordered (the large size). Picture 2 gives the measurements. Picture 3 is what she received. The colors are NOT EVEN CLOSE to the photo and the amount of flowers is obviously insufficient to what I ordered. I will NEVER use this company again.

I sent some sympathy flowers (Calla Lily arrangement) to a friend whose mother just passed away. The flowers she received were completely wilted and drooped over. I cannot believe 1-800-Flowers.com would dare send flowers in such poor quality! I would never have known if my friend didn’t send me a picture of the plant. Not only was it an embarrassment to me, but it was adding insult to injury to my friend who received a dead plant when her mother had just died! I will never use 1-800-Flowers.com again.

I ordered 2 dozen roses for my wife's birthday. She was going to be out of state so I ordered from 1800Flowers. BIG MISTAKE. #1. When they shipped, I noticed they were coming to our house, not her hotel. I called and they said "too bad, they've already shipped and there is nothing we can do." #2. Flowers showed up half withered. NEVER AGAIN.

Sometimes companies get so big that they can no longer maintain the service that built them. I've been a customer for many decades. Service was the reason i stayed. Today however, it's time for me to seek a new company.

Wish I would’ve read the reviews before I placed my order one on 1-800-Flowers.com is a legitimate scam. They don’t send the flowers and the flowers they do send you can buy a grocery store for a 10th of the price and they’re dying or dead then you try to call customer service. All you get international people you got it. Dispute the charge with your credit card. It’s a scam. Beware. Do not order. Order direct from the florist.

If I could give zero stars I would. I have used this company in the past without issue however this time they seemed incapable of sending a simple flower delivery in a timely manner at a time of sympathy. Lost order, no records, nothing delivered and had to start all over. Then again nothing showed up and when I checked, it was set to deliver on the day I specifically said DO NOT deliver. I have spent more than 90 minutes on calls I’ll never get back while having to listen to their annoying messages about how much they care about customer satisfaction etc. The excuse the customer rep gave me is that they are “very busy” - I was not even ordering on a holiday or high volume time of year. I’m on hold now going on 21 minutes as I wait to just cancel. Sadly my friend did not ever receive her flowers to let her know that I was thinking of her during her time of sadness and loss. If you cannot count on a flower business to send sympathy flowers in time then you cannot and should not count on them at all.

My experience with 1800 Flowers customer service has been horrible. I purchased the passport membership to allow for free shipping. This passport has never been 'registered' to my account according to MANY CS reps, and therefore, I incur shipping charges and am told I have to call in to have the charge removed each time I place an order. This is not ideal and a huge waste of time. I've called / e-mail / messaged SEVERAL times to get this resolved and each time I get someone who tells me the issue is 'being fixed' but it never is. It's infuriating to receive such bad customer service for something that should be a simple fix. Yet another company that takes your $ yet offers no customer service to fix their issues. I just want what I paid for...is this too much to ask?

Said delivered and was not, wanted refund because surprise was not a surprise anymore when I called to see how they liked the flowers and it was a no show! 1800Flowers.com told me to wait for a refund in case they delivered them. THIS IS NOT A PROFESSIONAL COMPANY ANYMORE. JUST SOME FOLKS BEING THE MIDDLEMAN! Call the local florist and get what you want... This place "1800flowers" is junk...

I ordered flowers for my daughter's birthday. I even paid extra to rush the delivery for next day. The status report I got for delivery was that they attempted to deliver but were unable. No details about what happened. My daughter's apartment has a receptionist to receive deliveries and they didn't get anything. 1800Flowers had my daughter's phone number and she was never called in the attempt to deliver. I spent an hour and twenty minutes on hold trying to get through to their customer service and finally had to disconnect. I must have heard "1800Flowers wants to provide you with exceptional customer service" a hundred times. Talk, talk, talk but it means nothing. I was finally able to get a customer service agent on their online chat and all they could say was "I apologize for the inconvenience". I will never use this service again and I will point people to other services instead.

I ordered flowers for delivery and they call me 3 times in one day telling me different issues then it happened again the next and the next day the same that. The flowers were never delivered but they had my money and just didn’t bother to let me know. I had to reach back out to them after a week of original delivery date and they didn’t deliver them.

I received a plant from 1800 Flowers that was dead and bug infested. I called 4 times, talked with 4 different CSRs. 1 brushed me off and hung up. 3 promised replacements. I have never received a replacement.

Ordered flowers for a birthday I received a confirmation that they were received BUT THEY WERE NEVER DELIVERED. I had to confirm this with the recipient. 1800 Flowers resent the flowered SO THEY SAID BUT AGAIN SAME THING. Confirmation of delivery was sent to me BUT THEY AGAIN WERE NOT DELIVERED OR EVEN ATTEMPTED TO BE DELIVERED

I ordered 6 balloons to be delivered to a children’s hospital the day of a procedure for a 5 yr old. They never attempted a delivery the first day and were just going to keep my money. I contacted them. If I hadn’t, they would have just done nothing. Instead, They rescheduled for the next day. They had to call my sister when they attempted to deliver for her to come down and get the balloons. I had to confirm this via phone call. They said they tried to deliver but never called my sister. I was at least notified that they “tried.” They were not willing to refund my money. I had to contact them a 3rd time and argue to get a refund. I am waiting to see if it goes through.

I placed an order with 1-800 Flowers for my son who is in the hospital alone. I couldn't be with him because I was sick myself at home. I was sent an email stating that delivery was attempted but that my son was not there to receive it. That was a lie. My son never left the hospital room. I talked to the company three different times trying to get the address right for the delivery and they never got it right. I kept getting emails stating that delivery was attempted. It was beyond ridiculous. This occurred over several days.

Twice I received flowers and they didn't last 1 day. Would never order nor recommend to anyone. You call to complain and they just tell you a replacement will be sent...Never shows. They are horrible...do not order from them.

I was massively let down by Harry & David (a 1800flowers company) this year. Original order was not complete and replacement order was delayed multiple times. Customer service was made promises that were not followed. The experience almost felt callous.

Horrible experience! Ordered flowers to be delivered 12/17, Not delivered. They said no one home, I asked if they tried to call recipient with the # I provided, customer service couldn’t answer that. Next day same answer but this time we told them to leave in porch. When asked, "Did you call or leave in porch." Customer service couldn’t answer that. We have been getting all types of emails delivered not delivered, spoke to 2 supervisors one of which hung up on me! Husband talked to manager, she said she would call him back in 30 min. She never called. Finally got someone to rebate the cost, and she promised she would said a different arrangement to the recipient on.

I ordered my mom's funeral wreaths through a customer service rep 3 weeks in advance. The rep made spelling mistakes on the cards. I had to call customer service and spend almost 1.5 hrs to get them to fix the mistakes. On day before the funeral, the one out of two wreaths that arrived was the wrong design. Again, had to speak to customer service through chat and phone over a 2 hr duration. A funeral is already stressful enough as it is. This experience made me even more upset.

Avoid this company at all costs! I ordered a funeral arrangement which was not delivered, argued with a virtual agent for an hour about how to resolve, was promised a full refund a week ago but still have not received it. I’m now having the exact same argument with a different virtual agent. Order local instead! This company is a nightmare!

Ordered Christmas flowers two weeks ago to be delivered on 12/24/2024. Called three times to get update being I got a message that they tried to deliver and were unable to. Called and advised we were home all day and no one came to house. They advised flowers were coming and would arrive by 8 pm. 8:00 pm came and still nothing, called again and demanded a supervisor. He tells us that they did not have the flowers we ordered and they needed ok to deliver something different. But being so late delivery would not be till 12/26/2024. After Christmas I do not need them. Demanded refund. Stay away from this company, they are liars, anything to get your money.

Son sent azalea that was absolutely DEAD on arrival for Christmas. Customer Service agreed to resend one time but had to substitute, no azalea in stock. Substitute was peace lily half the size and over 10.00 cheaper than the original order on the website. Do not recommend this company.

See photo on right with pink & green arrangement. This is what was sent to my recipient. Not even close to a deluxe arrangement on left, which I paid extra for. I should have been notified that arrangement was no longer available... Not honest business.

I would not recommend 1800flowers to my enemy, that is how terrible of a company they are. They failed to deliver flowers yet again. I asked for a refund which they were unable to provide and would stop talking to me/end communication. My order was marked as delivered, yet, I was home and no such delivery occurred. I spent 2.5 hours trying to resolve the situation, open to a different order, however, they offered me pink and white flowers for Christmas as their solution.

I was charged 3 times for one order. Customer service passed me around 7 times between people and my issue is still unresolved and they asked me to send an email (just to send me to a black hole). So unprofessional. Will never use their zero.

This is a horrible company with horrible customer service. They do not deliver when they say they are going to, they have a special instructions box to give them more specialized instructions for delivery that they ignore and then won't refund your money until the day after they were delivered. I ordered flowers for my daughter's 16th birthday with instructions in the "Special Instructions" box to deliver in the morning. They didn't get delivered. I called and got "oh we are very sorry, can they be delivered tomorrow". I told them no, her birthday is today, I just want my money refunded. I was told they can't refund the money until the driver tries to deliver and can't. I will never use or recommend this company. Biggest birthday and she got nothing from me because of this company.

I assume they do a good job in general. My dear friend sent me a Christmas Cactus this week. $50 ++. The first plant was pretty sad and she was able to get a replacement sent via the website The second plant was in even worse shape. Is not able to get refund. Based on my experience as the receiver of this gift, I can’t imagine I would use them.

My order was supposed to be delivered by noon but was never delivered. This was for my Anniversary, I'm totally devastating! I stayed on the phone all day trying to get someone to help to no avail. I wouldn't recommend this service to anyone!

The arrangement delivered was not what I ordered. See pics. What ordered was an elegant arrangement. My friend got 75% greenery and cheap filler. Think I saw one rose. The rest carnations and those ugly lime colored things ugh.

My friends sent me a Christmas cactus, and it was extremely damaged when it arrived. Many branches and buds had broken off, and the sticks meant to protect the crown were broken. Fedex delivered. I feel so bad because my friends went to a lot of expense (for them) to send this to me. Based on this experience, I would never ever use 1-800Flowers.com.

This was truly the worst customer service I have ever received. In a nutshell, I ordered flowers and paid extra for Saturday delivery. They arrived on Tuesday and were dead. I have been arguing for the past 2 days with customer service reps about a full refund. The first one lied and said she issued a full refund, but only refunded $21 for shipping. The second one argued with me for almost an hour and finally said she will do 50% refund. Just unacceptable! I was yelling at the top of my lungs because it just shouldn't be that difficult. She said they don't have a manager that I could speak with so I am through with them forever!! It's not about the $100. It's about poor customer service and my dear aunt getting late, dead flowers. Shame on them!!

I'm so disgusted with the Christmas Flower Tree that was sent as a present. Paying for a beautiful tree with many flowers, baby breath, ribbons, and a big bow and the one received wasn't worth 1/4 the price. 1800FLOWERS should disassociate with these unworthy companies.

I ordered flowers for my sister's birthday, was a beautiful piece, nice vase. Paid over 70 dollars. Why send a 20 dollars arrangement in a freaking mason jar. Never use this service. I tried to email or call but nope can't do that. They are thieves.

TL;DR: The bad outweighs the good, I've only ordered repeatedly because I keep hoping that I'll eventually get what I initially signed up for. This is me warning you to not start. Details below, screenshots attached. I always buy fresh flowers for my Mother. When I received a promo email (see screenshot) that qualifying purchases through 1800 Flowers website could get me discount reward codes for $0.50/gallon off Shell fuel prices, it seemed like a win-win; I was buying flowers anyway and the prices were reasonable so why not also get gasoline discounts? I even signed up for Celebrations Passport, their special membership thingy, to get free delivery for a year.

Absolutely horrible experience. a delivery for a funeral mass was not delivered and notice of non delivery was shared via email the day of the mass. I emailed a response and to this day no one has responded. Will NEVER use 1-800-Flowers again.

Ordered flowers a week in advance to be delivered today for my mother’s 88th birthday. Got a text saying the flowers were shipped today and not going to be delivered until tomorrow. LATE. My mother has very few birthdays left and 1-800-flowers ruined it.

I will never recommend or use 1800Flowers again. I paid extra for next day delivery not to be told the day of that the arrangement wasn’t available and they can’t deliver my order today. PLEASE DO NOT USE THIS COMPANY. FALSE ADVERTISEMENT AND HORRIBLE CUSTOMER SERVICE. AGAIN NEVER USE 1800Flowers.

On December 11, 2024, I made an order for a holiday-themed arrangement for delivery to my mother on December 23. The following day, I received a call from 1-800-Flowers customer service informing me that the local flower shops would be unable to fulfill the order as specified - neither the arrangement nor the delivery day. They offered a $15 credit, a different arrangement (a dozen plain, boring roses), and delivery on December 24. For the simple reason that I had neither the time nor the inclination to fight with the representative who didn't speak clear English, I agreed to the proposal as a backstop so I could have the time to research whether another vendor could do what they say that can do. I found an alternative, and after a little wrangling, 1-800-flowers did grant me a full cancellation and refund. They didn't make it quick, though.

I had ordered flowers along with a card and stuffed animal to be delivered as a surprise birthday gift to my wife who works as a school teacher. The delivery was confirmed and there was no notification that anything was wrong with the order. I got a phone call from my wife after work hours stating that the florist/delivery person was repeatedly trying to get in touch with her while she was working. I am not sure why they didn't try to call me, you know, the person that placed the order as a surprise. The delivery person was unable to make her delivery to the school on time (again even though order was confirmed).

Ok now someone helped me and is sending new arrangement so I'm happy about that.

I ordered flowers and chocolates for $207 yesterday. Today, they called and said the flowers would have to be delivered in a box. After spending over an hour on the phone, I asked to cancel my order. They said they did. They sent me a confirmation email. Tonight, I received an email that boxed flowers and chocolates worth only $116 will be delivered tomorrow. They have yet to refund me. (I already ordered flowers and chocolates from another reputable florist.) Never again will I use 1 800 Flowers.

Ordered a funeral arrangement of a flower spray on stand for my Dad's funeral. NEVER DELIVERED and trying to get a refund. Funeral home confirmed while we were at cemetery that they had never been delivered. Very upsetting and disappointing. DON'T USE THEM PLEASE.

Ordered grieving flowers for my sister and had to pay extra for the delivery, but they didn't get to her house until the end of the day yet were ready at 10am according to the email I received. I paid for a grieving bow but it wasn't added to the flowers, the flowers were dead, wilted and spread out like they forgot to add fillers, these were supposed to make my sister's day a little better but she was only reminded of death by the poor quality of flowers and care. They have raised their prices and lowered their standards. I won't ever recommend or use them again, especially for such an important occasion. Shame on your company, what use to be reputable now offer the same quality as gas station flowers.

It's been years since I've encountered service as scammy and terrible as this. It is now twelve days after my sister's 40th birthday (the day they promised delivery), multiple rounds of "it's going to be delivered by x" or "it has been delivered" and the flowers were never delivered. Perhaps worse, their rep admitted to me that he could see in my order that THEY HAD NEVER BEEN DELIVERED. And then I still had to ask to get my money back (along with long wait times for the dozen or so calls this involved). Undoubtedly many give up and they just pocket the money. This whole thing was a sham.

I ordered flowers and paid 15 dollars for delivery that was suppose to come in 3 days. On the day of delivery all it showed was that it was suppose to be delivered between 10am and 2pm. No updates all day and zero tracking could be seen at this point. At 3pm it changed to delivery will occur by 8pm. 8pm came and went with nothing. I tried to contact them multiple times and they kept saying “next available representative will be here shortly” no one ever responded. I asked for refunds and could never get a hold of anyone. I finally got an update at midnight saying it was out for delivery and would arrive 9am-11am. Still nothing and zero updates again. They then said they will do a reorder and made it not come for another week?! Are you kidding me? That is absolutely insane to have something delivered that long past when it was suppose to originally come. I will never use them again.

If I could give less than one star I would. This company is horrible. On 11/10 I placed an order for a gift box to be delivered on 11/22. The order was delivered 4 days early, on 11/19, which caused issues with the recipient not being home. The gift box was for best wishes after surgery and having it arrive before the recipient was home from the hospital was pretty disheartening. I spoke with customer service who refunded the order and provided me with a $15 savings pass for the inconvenience.

Worst experience of my life. We ordered two flower arrangements for a funeral. Was told the night before they could not deliver. Then rep said they were able to find a florist and they were being made and will be delivered on time. I got to the funeral and there were NO flowers. Called rep. They said they can be FedEx the next day. I explained the funeral will be over by then. They offered a refund. Still haven’t received it and we’re going on two weeks. Awful. Just awful.

Horrible. No communication. No action. Take your money and don’t deliver and don’t reach out to tell you what happened. I asked for redelivery 4 times and was promised refunds and got nothing. Shop local only!

Hands down the worst business I've ever experienced. I ordered a funeral arrangement. It was supposed to be a beautiful tribute to a wonderful person right next to the beloved. It never arrived. Not only was a time given as usual for a funeral. But I got an email it can't be delivered. There was no reason other than can not fulfill. (Not even a call) about the fulfill. Service was over. I was so embarrassed that nothing showed up. When I tried to contact about this I was ultimately offered $15 off a future order. How insulting! There is no corporate headquarters that any employee knows of, even though it is listed as Jericho. NY. The number brings you right back to the basic 1-800-Flowers.com ordering staff. This business is an absolute disgrace. It never arrived.

This service sucks!!! Couldn't even manage to send me a receipt for my order. Even after I called back. Let alone that the flowers didn't make it for my gf birthday, even after I was guaranteed delivery. You guys have me looking like fool and uncaring for not getting anything And how do you like this people? There's a spot here on the review where I'm supposed to be able to put a copy of my receipt.. They wouldn't even give me a receipt.

I had a special event I was helping a friend/organization and ordered special flowers for it. I received confirmation with email receipt purchasing the flowers 1 month in advance. On the day of supposed arrival, I got nervous as it was approaching end of day and called their helpline only to find out that I would receive no flowers, there would be no replacement delivered on time despite a 1800flowers distribution center a couple miles away from the event. Speaking with the customer representative, 1800Flowers presumably was aware that this special order I made could not be fulfilled or delivered. What is infuriating is that no attempt was made to notify me to alter the order.

I ordered flowers to arrive for my friend's birthday yesterday. In the evening when the flowers had not arrived I called customer service. The agent lied and said they were out for delivery. They did not arrive and when I called today customer service said “sorry for the inconvenience they will arrive next week”. This is outrageous and unacceptable. No compensation was offered and there doesn’t seem to be any accountability. Terrible company. Will never prefer from them again.

If I could give zero stars I would, I placed an order for my mother's birthday to be delivered to her place of work. I placed this order 2 days prior to the requested delivery date. My order confirmed and paid for. Requested delivery time was 9am to 12pm. My mom never received her flowers.... After contacting 1-800-Flowers three times and getting a different excuse as to why her flowers had not only not been delivered in the window requested, but they were also never even delivered. I ended up requesting a full refund due to the absolute incompetence of this company.

Terrible. DO NOT ORDER from this place. I ordered flowers to be delivered for a funeral the next day & it was confirmed. They sent me an email the day of the funeral telling me they could not fulfill this and refunded my money. Did not even try to contact me sooner so I could find another place. Horrible customer service.

I placed an order for same day delivery and later that morning received a call from a 1800Flowers rep who told me that they could not delivery the order that day because they could not find a local florist to fulfill it. I requested a cancellation and for the next 10 minutes, the rep did not want to honor my request and kept telling me they could deliver the order the next day, which didn't work for me. The rep finally told me that he had canceled the order and issued a refund. When I logged into my account an hour later to check the status of the cancelation, it showed delivery was attempted and “This Order May No Longer Be Modified”. There was no attempt at delivery. The order did eventually show a canceled, but after 11 days, no refund has been received. After chatting with another rep about the refund, I was told they would email a confirmation showing that the refund was being processed within 24 hours, but 24 hours later, no confirmation has been sent.

I ordered a basket spray that online looked very nice for a friend's funeral. What they sent was a disgrace and embarrassment for any florist. They were definitely the ugliest flowers at the funeral. The roses and other flowers were completely wilted. It was all greenery and hardly any flowers. I did call customer service and they apologized and gave me a full refund. I will never use them again. Pictured below is what I ordered and what they delivered.

This service is horrendous. We placed an order 6 days before we needed the item. We got a cryptic voicemail the day after we placed the order saying to call to get more information. Nothing more. We sat on hold for 45 minutes with no success. We then turned to the chat feature on the website and were told that the order was fine and there is no apparent reason for the call. “Sometimes we call just to confirm we have everything correct.” Is literally what we were told. The status on the website also said confirmed and gave the planned delivery date.

I ordered a funeral arrangement that was very full and pretty online and described as 42” tall by 28” wide. What was delivered was smaller and skimpier than the image. I was embarrassed among my family and out a considerable amount of money since I paid for something that should have been far more substantial. We received a just barely 30" tall arrangement, and that was to the tip of a leaf, so we really had to stretch to get to 30” tall. It was 18” wide, so it was smaller all around. The same flowers weren’t even used. I will never order through 1-800-Flowers.com again. As a customer, you have no idea which local florist is filling the order and what their design sense is.

Do not, do not use this website. What I ordered was not what was delivered. I ordered the Lavender Garden Bouquet Vase w/ Time to Celebrate Cake and a Mylar balloon. The bouquet delivered was nothing near what the photo was on the website. There was also no cake. The first photo is what I ordered. The second photo is what was delivered.

I received flowers from here that was full of lilies. Unbeknownst to me, lilies are fatal to cats - not toxic... FATAL. A cat's kidneys start shutting down within hours. It takes such a small step for them to put a warning on the card but they still refuse! Do better.

Scam and illegal operation. Automatically enrolling and renewing “subscriptions” years after a single purchase with no subscription involved. This is a criminal enterprise and should be reported to the FBI with each fraudulent action.

If I could give a negative 10 I would. I have never in my life or wildest dreams thought a company could be so incompetent as this one. Not only did they not deliver my order, it is absolutely impossible to get anyone from customer service except a chat box online which is useless. So I did not receive my order nor can I cancel for a refund. I'll handle it with my credit card. But my advice is stay far away. Too many other options to use. Words cannot explain how bad this company is.

They deserve 0 stars. Order was never delivered and once the order delivery time had passed they would not answer via chat. Had to dispute the transaction on my card as they were unwilling to talk to me once they did not provide the service I paid for. HORRIBLE, they should not be allowed to take people's money.

I discontinued using 1-800-Flowers in the mid-2000s due to poor service and, in my opinion, subpar product quality. The final incident that led to my decision was receiving dead roses on Valentine's Day. While they did rectify the situation by sending replacement roses in time for Easter, the experience left a lasting impression. Recently, following the passing of a close friend's mother, I decided to give 1-800-Flowers another chance, despite my wife's reservations. I ordered a dish garden for delivery on Monday, October 14th, knowing the family would be home for the holiday. I received a confirmation email stating that the delivery would occur on the requested date. However, the dish garden did not arrive as promised.

I should have done my research on this company before using them. If I had seen all of the bad reviews and very poor ratings, I would have never used them. While the flowers I ordered were delivered on time, the quality of the flowers delivered to my sick uncle 1,000 miles away were poor. The Peruvian Lilies were supposed to be bright and alive but what was delivered were lifeless. I think the florist must have thought that more greenery would mask the poor quality of the general condition of the lilies. The roses were good but even some of the greenery was limp. I've included what they show on the website and what was delivered. These won't last long and I'm embarrassed by what was sent.

Terrible and useless customer service reps, they refuse to provide any information, the hold times waiting to speak with a live person is extremely too long, the quality of service and product are not worth the money you spend.

I was very dissatisfied. The day after I placed my order I get an email stating to call them about the delivery which was not scheduled for another week. Confused, I called in the morning since I received the email at 9:30pm. They stated the arrangement I picked out for Halloween was no longer doable. I asked why it was still on the website then and got met with a “can you please hold”. They wanted to do a random bouquet that I would have never seen until at my sister house. Very disappointing. I ended up asking for a refund and am waiting to receive it. Don’t order from them!

Expensive, overpriced, and never as described. 1-800-Flowers use local flower shops, and does not allow us to leave negative reviews. I have tried to leave negative reviews, and they would never get posted. They also do not disclose the local vendor they used “for the shop's safety”. They need to hold these shops accountable. Because all of the flowers I have received were not acceptable. I purchased $1,000 dollars worth of flowers for a funeral, and they were all a big disappointment. Flowers were smaller than promised. Flower arrangements were cheaply put together. In one of the photos below the arrangement I purchased were supposed to be mainly white roses; and some purple. It’s all purple, little white; and you can see size comparison to the one to the right of it that it is 3x smaller. Accents are important!

Buyer Beware! Do not use this company. I ordered flowers for my MIL’s 90th birthday from out of town. When I came into town 2 days later I was completely embarrassed by what was sent. I literally could have gone out in a field a picked a prettier bouquet. It looked NOTHING like the pic of what I ordered online. I paid up to order a large ($80) (first pic) and it looked like someone went to Kroger, bought the bouquet on sale and stuck it in a vase from the dollar store. (2nd pic) Absolutely pathetic. I will NEVER use this company again. Complete scam!

I have used them in the past and had good luck but not this time. When they use a locally sourced flower shop I think the quality is good but for some reason the Lavender Garden Bouquet I ordered for my mother's birthday had to be shipped from NJ which is about 3 hours away. I ordered on Monday morning for a Tuesday delivery which was her Birthday. They arrived at the local FedEx facility at 7 am on Tuesday and were not delivered on her Birthday so they sat overnight in the FedEx Box another night and didn't arrive to her until about 4 pm the day after her birthday.

We spent about $500 on 3 recent orders with 1800. My most recent order was delivered TWO hours before the wake was over. It should have arrived before the wake even started at 3 pm. We ordered approximately 24 hours before delivery. I was embarrassed when my arrangement wasn't there on time. We will not do business with 1800Flowers again. I tried to contact customer service through chat, chat doesn't work on the website, I finally found an email & no response back. Horrible.

I ordered flowers for a relative who is in rehab. I received a call the day of my order from someone in customer service, and when I returned the call, the person I spoke with had no idea why I was calling. For days, I checked my order, and it would say "confirmed, delivered by local shop," but it never said when it was delivered and what local shop. A week later, I called and the customer service person explained to me in a very unclear way that they "were having problems with this item so it was unable to be delivered." If I hadn't checked, I would have assumed the flowers were delivered and I'd be wondering why I hadn't heard from my family member. When I expressed my displeasure, she offered to send something else "at no additional charge." Seriously? You think I am willing to pay extra for something that should have already been delivered? Never, ever, ever again will I use 1800FLOWERS.

I was so excited because I noticed that this site does same day delivery and it was my mother's birthday and I wanted to send her flowers. Before checking out, they claim that they can do rush delivery to get the flowers to customer by noon but you have to pay an upfee for it. So I did, only for the flowers to not get there and even though I complained about the very fact that they were not delivered on time, I did not get a refund for the upcharge and that is unfair. Will never use their service again because that is almost like not caring about customer interest when they offer something and do not deliver.

What I ordered vs. what I received should be considered fraud. I ordered the Contemporary Red Roses-Large - Product Number: 191560L for $119 + $24 for same day shipping; yet, we received 12 white roses in a petite small glass vase— something you’d find prearranged at a local grocery store for maybe $19! Customer service was apathetic; refused to share the florist’s information that filled the order; and would not provide a full refund. The occasion was diminished by this experience and I will not patron nor recommend 1-800–Flowers to anyone.

Such a huge waste of money! I received a dozen roses and six chocolate covered strawberries. The dozen roses fit in the palm of my hand. The strawberries were rotten with a distinct rotten smell. The chocolate was melted.

I purchased one dozen multicolored roses for my Sister for her bday. They were delivered on time with updates, fresh and beautiful! When she received them two of the roses had broken stems. I immediately contacted 1-800-flowers and got the animated customer service. I hate not talking to an actual CSR but to my surprise, it all worked out super well! Next day on time my sister received another dozen roses with no extra charge and even another balloon! I was not expecting that at all! Five-star customer service!! I will recommend this service to everyone!! Thank you for helping me put a smile on my sister's face!

I ordered the "Fields of Europe for Fall" online. It was beautiful. Fall colored mums, orange lilies, an orange rose, sprigs of dry wheat. Very pretty. What I got was a vase of yellow daisies and one sunflower. "Bait and switch" is just totally unacceptable. I understand that sometimes a particular flower is unavailable and they have to substitute. But this wasn't even close. I will also complain to American Express since they advertise them as a Rewards member. Pictures below...they don't lie.

The ridiculous organization is 1800-Flowers, which does not empower its supervisors to access email or direct extensions to improve the member experience. I can understand that call agents, not even the supervisor, do not have this empowerment. What a joke. I guess they don't care about customer experience. I placed my order on September 11. Their website verified the address, confirmed my order, charged my CC, and sent me the receipt. The next day, I received a call that they could not or could not deliver to the provided address. Wow, if you cannot deliver to a particular address, why not remove such an address from your database and not charge the customer's CC? I am talking about almost $500 in charges. And now, it's been seven days. I have not received any confirmation of my order's cancellation and have not received my refund.

I ordered flowers for my granddaughter and was told it couldn’t be delivered but would try again later. Long story short the florist didn’t have the container. Lie #1. Told it would be delivered on Monday. Lie #2 as on Monday still didn’t have the container. Only after contacting 1-800-Flowers.com did they give me a true reason for “unable to deliver“. Ended up asking for a refund.

This was the worst customer service I have experienced in a long time. I ordered flowers and chocolate covered strawberries for my daughter's birthday WHO lives 3,000 miles away. The flowers were delivered but the strawberries were not. I received no resolution after calling customer service and being on hold for nearly an hour three times. The first time, I was told that they had been delivered, but after investigating and speaking with the driver, I discovered that he had confirmed the wrong delivery. I was told he would return and would communicate with the recipient. He did not.

I ordered flowers for my mother’s 93 birthday. Order was confirmed but flowers didn’t arrive when promised. I then spent hours with 3 different online agents to see what happened. All 3 had slightly different stories. The most upsetting news was that not only would the flowers NOT arrive as promised but there would be a substitution and not the flowers I paid for. Flowers arrived next day at 8:40pm (late again, according to emails) and they were in fact the flowers I had ordered. I spent more than 24 hours believing my mother’s flowers would be

Save your money. I do not recommend. Estimated window of delivery is all day. Communication with the florist is not available and no accurate tracking available. Customer service is no help. Spent $83 for my co-workers flowers only for her to leave because she was off for the day and no delivery made.

Ordered sympathy items on Aug 31, 2024 at 7:57am. Confirm was sent. 1. Delivered today. Should of been 9 4 24. 2nd delayed due to error they say now won't come to after service. No refund offered. Horrible service.

Find a local florist for a better experience. My order was way late. Very disappointed. This was the 2nd time it has happened. I thought I’d try one more time before I actually stop ordering from them. There won’t be a third time.

It's my one year wedding anniversary. I ordered an extra large bouquet of flowers with a giant "I Love You" balloon and a custom card with a picture of us on it. It was delivered. It looks like a small grocery store set up, had the wrong balloon and no card. Just a florist card that always comes with flowers. I was super embarrassed so I reached out to customer service and they sent a replacement. The EXACT same thing was sent. I had to apologize to my husband and showed him what was supposed to be delivered.

I spent hours on the phone with call centers. After 10 days they told me it was delivered 20 minutes before my 4th call and that was untrue. It’s been a terrible experience. I would have love for my nephew who’s in hospice to receive the flowers, balloon and teddy bear but it never happened. They advertise refund in 5-7 business days but 2 reps and one supervisor said it would be 30-45 days. I used to love 1800flowers but they don’t seem to be the company they used to be. Maybe they should check out their contractors better.

I would give zero stars if I could. I ordered a gift basket for my mother-in-law when she was in the hospital. It was not delivered. I called and was told that due to the fruit basket coming from Harry and David (one of 10 companies owned by 1-800FLOWERS), it could arrive up to 30 days later. Wait-WHAT?? I canceled the order as my mother-in-law was getting out of the hospital in a couple of days. But then.... NO REFUND. I paid by PayPal and was told that they take up to 60 days to issue a refund. Well, by that time most people will have forgotten all about it. I spend hours talking with supervisors and finally spoke with the Escalation Dept. at Harry and David, only to be treated disrespectfully and told that I had to wait 60 days for my refund. Outrageously bad customer service. NEVER SHOP HERE!

Horrible service. Will not let you communicate with the florist to be sure they know when recipient will be home. $70 order never got to my friend by her birthday. Called. Chat service. Nothing worked. They don’t care.

We received a beautiful arrangement on the death of our dog. There was a lovely (unsigned) card and we called to find out who we could thank. I called and spoke to a manager who apologized before saying they can't disclose it because it's against your policy. Instead, I had to call three people to see if they'd sent it. They hadn't and said "I'm sorry, I didn't." They felt bad that they didn't think of it and I felt bad asking them. I finally reached the sender and thanked her. However, I felt better BEFORE receiving the flowers than AFTER! Medical information, college grades, sure...but this is a bad policy and I won't be using you again.

I ordered a sympathy arrangement specifically because the flowers (blue and white) were my friend's favorite colors. When I got to the funeral home, the large arrangement wasn't exactly large, and there were no blue flowers, ribbons, etc. I was disappointed at its look and what I'd spent on it. I also opted for a special condolence card, which I didn't see (perhaps it was given to the family).

The most important thing is the delivery time, I made the order at or before 11:00 a.m. EST and I received the delivery confirmation after 6 pm in TX time, means the business office I sent to maybe was closed! So basically it took them the whole day to deliver and I already paid their $5 extra in their website to deliver faster! Totally disappointed!!!

I ordered flowers for same day delivery. Paid extra! Flowers were not delivered nor was I notified! When I called customer service all they said was they could deliver next day! If I wanted next day I would have not asked for same day! Very dissatisfied with service and lack of communication!

The customer service for this company is horrible. I had an issue with an order that was placed so I spoke to an agent through their online chat. This was approximately 2 minutes after the order was placed. The delivery date was not correct on 2 out of the 3 arrangements. I was told the order was updated and they would all arrive at the same time. I even received an e-mail confirming the change. Apparently, that was not correct because two of the three arrangements arrived 10 days before the event. Customer service was absolutely no help and basically just said "sorry there was a mix-up." I will not be using this company for any flower needs in the future.

If I could write a negative review I would do it 100%… I paid a lot of money to have flowers delivered for my boss's last day of work… Waited all day for them to be delivered. Received a text message saying they were delivered… And waited for over an hour to find out that they were not delivered… Then tried to call customer service was on hold and then requested a call back. It’s been six hours still have not gotten a call back… Called over and over and over again and was on hold… Never would I ever order anything from this company again, nor should you. The worst customer service… The worst delivery service… They should be out of business

I used 1800flowers for a friend who just lost her mom. We decided to send her and her family flowers. The flowers did not look anything like the picture. The flowers were not fresh and they added more green than flowers. I included pictures below. They offered to send her another one, but the damage was done. We were so upset and embarrassed.

I would give a NO STAR rating if I could. I had a simple order of a basket of flowers and two mylar balloons and they messed it up and canceled without notifying me.... Then they offered me the passport program for free for my inconvenience and then tried to charge me for it! Word to the wise. Don't use this crappy service!!!!

DO NOT USE THIS COMPANY. Ordered a week ago for a very important occasion. Checked last night to confirm order was on schedule. Today after the delivery time passed they said, "We don't even have a florist in the area to use." SCAM company!

Ordered a fruit cake made of fruit for my friend's birthday to be delivered today. 100.16 $. Did it get delivered? No. Did they offer a solution? No. They lied and said a delivery was attempted but that was not the truth.

I am writing to express my extreme disappointment with the service I received on a recent order. On July 24, I placed an order for flowers to be delivered to my mom, who had just undergone surgery. I paid the extra fee to ensure the flowers would be delivered on that specific date. Unfortunately, the flowers never arrived. I received a call from 1-800-Flowers on the same day, explaining that the delivery could not be made as promised and asking if the flowers could be delivered the next day. Although I was disappointed, I agreed to this arrangement, hoping it would still bring some cheer to my mom.

The worst product and service, I ordered an arrangement and they received another one different in the photo. You can see the difference between the arrangement. I do not recommend this page. I paid $85. Is not fair I throw away my money.

I guess shame on me for giving this company a few chances. This is the 4th time I've used them, and the last 3 times I have ordered from them they do not deliver in the PAID FOR delivery window. DO NOT use their same day service. The text updates also do not work though you have signed up for them. The processing fees are outrageous and they charge you for all kinds of extras without showing the price until the last moment. STAY AWAY.

1 star because I had to. Wow!!! Where to start. The ordering process was easy. I order a large spray for my mother's funeral, two days before the funeral. They advertise next day delivery. The order was confirmed. I saw the email and it said they would deliver 9am-8pm. I called to confirm they would be delivered before the funeral which was at 11am. Spoke to someone who barely spoke English, I couldn’t understand them. I had to have them keep repeating themselves, until I understood. She said she put it in the computer and let the florist know. I called the next morning (8am) to confirm because I wasn’t too sure, and that’s when they told me that the florist didn’t have enough flowers and refused the order.

Placed birthday order. Berries, birthday bear plant, both going to same address, total included 2 $15.99 delivery charge, thought that was an error, called them and rep confirmed $31.98 for delivery. What a rip off. I will never ever buy from this place ever again.

I sent in an order 10 days ago and it wasn't delivered... No notice from company but recipient said it was never delivered. I checked company 2 days after expected delivery, and they said, "Oops, we'll get it out next day," but never did. Now they say they didn't deliver but will give me 10 dollars off next order! Horribly embarrassing as I missed my terminally ill friend's birthday... Never use them again!! Still no delivery, 3 days later. Hope I can get my money back from these scoundrels.

Don’t ever purchase flowers from them! They messed up my funeral arrangements order! I specifically asked for banners with message and no banners or card delivered! Flowers don’t even look like picture

They missed our 35th anniversary. I paid good money, not only for the roses but for shipping. They said, "Sorry for the inconvenience." Really??? That was a once in a lifetime event. Should I tell my wife, "sorry for the inconvenience, I thought a company, whose whole business is sending flowers on an agreed upon date could actually complete a simple task!" Customer service was useless. No refund, no apology and made excuses. I want solutions, not excuses! They may have won this battle, but they will never get anymore business from me! Too much incompetence!

I recently received a large bouquet from family after heart surgery. Weeks later after returning to work, I received another almost identical bouquet upon my return to work. Both bouquets wilted by the second day, especially the roses. I know neither sender can afford to spend so much money in the first place but for such an inferior product is robbery. Very disappointing. Would NOT use this company.

I have used 1800 flowers 5 or 6 times for long distances deliveries. The first thing is most purchases end up being $20 more than the advertised price with tax and delivery fees. The worst part of their service is they don’t deliver on the dates that they “expect.” This is my last time dealing with the headache of 800 Flowers.

My coworkers father passed. Our department got together and ordered her a nice bouquet of flowers to show her that we support her and are here during her time of grief! I spoke with 3 different agents. One on the day I placed the order. Another the following day to confirm the address and delivery date and time. Which was confirmed! Nicholas and Charina confirmed the order was placed. I spoke with Kim yesterday evening who confirmed the florist had my order and the time and delivery date even sent me another email to confirm info. Today is the funeral. I still have not received notice that the arrangements were delivered at 1030am. I reached out only to find out that the florist was not able to complete my order that was due at 10 am! No notification and to make matters worse the funeral is in Indiana. I am in Cincinnati. I have no way to make this right.

My Husband ordered flowers for our 17 wedding anniversary. We received the order which was the worst bouquet I have ever seen, Broken, wilted flowers. He called to complain about the arrangement and was promised a replacement bouquet would be sent out the next day by 9:00 am. When that did not happen he was promised by noon delivery, which also did not happen. He was then told they had up until 8:00 pm for residential which also was not delivered. After 7 phone calls and speaking to a supervisor it was promised next day morning delivery. Guess what? That didn't happen either. Waited all day for flowers still weren't delivered.

I have used this company a few times. Yesterday was the last time. Definitely not worth purchasing the extra stuff. If they don’t have it they will try to send it after delivery or even delay the flowers so they make sure you keep that stuff. It wasn’t the first time they didn’t have the candy, balloons or stuffed animal. I told them simply that that’s alright just send the flowers. Either the flower company they work with or someone in the back office decided the best way to respond to that was to cancel the order which I had place 5 days before.

I ordered a floral arrangement for a funeral. The website stated it could be delivered on the specific day requested. The day of the funeral I had to call to confirm delivery, and was told it was out for delivery. I requested to speak to a representative who informed me that the florist assigned could not handle the request but it could be delivered at a later date. THE LARGE FLORAL CROSS WAS FOR A FUNERAL!! Why would you suggest it be delivered another day. I should have been notified the day of the transaction that it could not be fulfilled so I could have made alternative arrangements. Customer service is lacking and insensitive to sensitive situations.

I ordered flowers to my wife for our anniversary. The flowers was never delivered and was told it will be delivered early the following day and they will refund my shipping fee. The next day the flowers again were not delivered and was told that they will use one of their preferred floral shop to complete my order and I will get half the cost back. A few minutes later my whole order got cancelled and now the flowers my wife was expecting will never make it. What a disappointment. What am I supposed to tell my wife.

FALSE ADVERTISEMENT!! STAY AWAY FROM THIS COMPANY!! The picture of what I was supposed to get from their website didn't even come close to what I got. I paid $100 for something I could have gotten for $20. Save your hard earned money. You would do a better job doing yourself!!

I use to love 1 800 Flowers. Recently I ordered flowers for a friend's funeral services and they didn’t deliver. I called. They said they would redeliver and failed at second attempt again!!! Third time they offered me $20 and to redeliver again. They refused to credit me more than $ 20 and could care less if they lost me as a customer. I enclosed a picture of how many times I attempted to have flowers delivered for my friend's service. They dropped the ball 110%.